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Best Western Plus Hotel Peppertree Airport Inn, Spokane

4.0/5  - basé sur 884 notations.
3711 S Geiger Boulevard, 99224-5416, Spokane, United States - See map

Welcome to Best Western Plus Peppertree Airport Inn! The location and proximity to the airport is what attracts many to our Spokane hotel, but it is our customer service that really stands out. Guests will enjoy happy hour Monday - Thursday! Our hotel is close to the Northern Quest Casino and the airport, and the friendly staff members go above and beyond to ensure your stay is pleasant. This Spokane Airport hotel is also close to many local businesses, and it is just a short drive to enjoy everything the region has to offer. Outdoor activities like hiking, biking and sightseeing are a must while visiting the Great Northwest, and we are happy to provide recommendations on things to do and places to go. With airport Sleep and Fly Rates, along with a 24-hour airport shuttle service, our Spokane hotel has everything guests need for catching a connecting flight. However, make sure there is some time for leisure activities before that connection. Hoopfest is always a blast, and shopping in Spokane can turn up great finds. Bloomsday® is another fun-filled event for the whole family which can't be missed. Business travelers often stay at our Spokane hotel because they want to be close to the airport for that early morning flight. Employees of Empire Airlines®, Associated Painters, and other local businesses favor our property. The United States Post Office distribution center and training facilities is nearby, and we welcome public servants as well as service men and women. With the Fairchild Air Force Base nearby, a number of those who serve as well as their loved ones often call us their home away from home. Enjoy luxury bedding, clean spacious rooms and the best service in town, no matter how long or brief your trip. Location matters a lot, but so does service and quality. We offer everything at our renovated Spokane hotel, making your trip as seamless as possible. Book your stay at Best Western Plus Peppertree Airport Inn today!

Best Western Plus

Hotel Peppertree Airport Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 886 guest reviews
NOTE ISSUED
Excellent
400
Very Good
268
Average
111
Poor
61
Terrible
46
REFER TO NOTICE
Business Business
189
Couples Couples
223
Family Family
299
Friends getaway Friends getaway
62
Solo travel Solo travel
86
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean and comfortable, and a Denny's next door."

4
14/07/2018

I decided to stop here while traveling home from Washington. The hotel lobby looks very nice, and the people who checked me in was very pleasant and helpful. The room was quite large and looks like it is it been remodeled recently. The bed was comfortable and everything was clean. A large fridge in the room and a coffee machine was appreciated. Breakfast also comes with the stay. There's a Denny's right next to the hotel, and the food there was good. The only downside seems to be the general area. There's not much to do, and it looks like a popular place for truckers. I feel it was a good deal for the money spent, and would recommend staying here.

"Comfortable and clean, with great staff"

5
11/07/2018

Hotel had been updated on decor, had refrigerator and microwave in room. Breakfast was delicious with many healthy options. Staff was friendly and helpful. Location was excellent, close to hotel and I-90.

"Good deal, clean, safe"

5
10/07/2018

This was great. Clean and comfortable and good breakfast. Workers are very nice. My only comment would be to have more signage around the elevators since they are in the middle of the floor and not so easy to find.

"Average freeway side hotel"

3
08/07/2018

This hotel met out needs for an overnight stop while driving across country. It is however in need of some updating, our beds were well used to the point of being worn out and soft, sheets thin and shrunk to the point they would not cover the mattress sides to the bottom. Breakfast was average. Front desk staff were friendly and helpful. price was good.

"Nice people clean"

5
22/06/2018

Had a emergency 2 day stay at this hotel close to my vehicle repair shop Made all arrangements by phone due to being towed into town. Rate was fair Staff were pleasant and helpful Room was spacious and clean Lots of plug ins for all the electronic toys They supplied shuttle to local casino and to airport at no charge Only slight negative is has very little around it unless you take a 10 min cab ride there shuttle

"Best Western MINUS (not Plus)"

3
21/06/2018

Stayed here whilst passing through Spokane recently on business. I went for the brand (Best Western) yet it did not live up to its name. Was renting a car anyway yet took 10 mins to find the hotel. Truck stop and filling station next door describes the area. 24/7 Denny's supports this. Right next to freeway - could not open window for fresh air as too noisy. Rooms OK (2 double beds) yet finish felt cheap. Breakfast average. Stale muffins. Worst issue : hotel allocated somebody else to my room who crashed in at 11:20pm whilst I was asleep (luckily the door bar was on yet still a huge shock). Hotel reduced room rate for the night yet not impressed. Overall, stay on the airport site eg. Wingate.

"Bad Experience"

2
04/06/2018

Lots of issues. False personal interest at registration, had to break away. Told where pool was but not told closed for work, read sigh at door in swimsuit. Had to walk down hallway to find internet signal. Bed/Room well used, thin and ill fitting sheets. At breakfast, people eating waffles out of bowls (no plates), using fork and spoon handles for cutting (no knives), I asked for missing butter, out of milk, Entire experience was weird, will not be back. Overhead at adjoining table "heard that the place was going downhill, surely is". A generally unpleasant stay, still better than a motel 6 or super 8 but not worth the cost.

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
On behalf of our entire team here at Best Western I would like to apologize for your recent stay. I can see how frustrating it was to get dressed for the pool only to find out that it was closed while they checked the chemicals. This is done 3 times a day for the safety of our guests. I also want to apologize for the lack of utensils in the breakfast area. I am shocked to hear that people were eating like they did. I have talked with my breakfast staff so that we can make sure that doesn't happen in the future. We are continuously trying to improve our hotel and hope that you will give us another chance to show you how superior our hotel really is. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Well appointed property, convenient to Spokane amenities"

5
01/06/2018

My wife and I visited Spokane to attend a concert at the nearby Northern Quest Resort and the BW Plus Peppertree Inn was a very convenient choice. The property is close to I-90 and the airport as well. Above average breakfast in the AM and large rooms. All in all very good value for the money spent.

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out the survey. I hope that you had the chance to take advantage of our 24 hr shuttle to and from the casino as well as the airport. I am so glad that you found our rooms to be spacious and the breakfast to be above average. I hope that you will come back and stay with us again in the near future. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Better to stay on the other end of town"

2
31/05/2018

You'll see on arrival that the old truck stop in front of the hotel sets the tone for the neighborhood. We didn't go out after dark because we just didn't feel safe there. For the price, I expected a much nicer room and much better breakfast offering. Both were not quite average. We asked for a non-smoking room. When we got into it, it was clearly smoked in - and not just once. To their credit, the desk help changed us quickly to another non-smoking room that had been smoked in but not as much as the first one. We decided to just go with it. Wireless network was predictably slow. Movie streaming was difficult with regular pauses for buffering. A bright spot is the Denny's next door which is well managed.

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out the survey. As much as we try to make this hotel 100% smoke free, unfortunetly some guests decide to still smoke in their rooms, ignoring the no smoking signs. I apologize that you were assigned to a room that smelled like smoke. Being a non smoker myself I know how inconvenient it is. I am glad that the front desk was able to switch you rooms. I also am sorry that the truck stop made you feel less than safe. We have not had any problems with the truck stop. Most guests feel safer knowing that all 3 locations are open 24 hours a day so people are always coming and going therefore deterring any reckless or unsafe behavior from non guests. The truck stop offers a quick and convenient store with options for needs that a guest might have forgot. I appreciate the comments and feedback. It is only with the guests help that we can improve our location. I hope that you will give us another chance to change your mind about this location and come stay with us again in the future. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Simple clean hotel"

4
30/05/2018

I stayed here for 2 nights in May 2018 and it was clean and conformable. Easy to get to and from I-90. Free breakfast was very simple and ends at 9am during the week which is early for when you are on vacation but there is Denny's across the parking lot. Parking lot was big and I was always able to park by the side entrance and use the stairs for a quick access to my room. No issues with Wifi. My biggest issue was that when I came back after the first night, my door was not closed all the way and anyone could have entered the room. They seriously need to talk to their housekeeping dept.

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for staying at our hotel. I am shocked and so very sorry that your door was not closed all the way after housekeeping entered the room. That is definitely not something we want to ever happen. I have talked with each and every housekeeper about how important this is for safety and keeping guests personal items safe. I am glad that every thing else went smooth during your stay. I hope that you come back and visit us again in the future. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"best rate"

5
28/05/2018

everything from the moment i called to entering the hotel was on spot friendly, clean, and there was even food and beverages! i especially was happy with the hot shower! and that i had options for food to buy after working all day very hard and not being able to eat

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for your review. I am glad that you enjoyed your stay. We do try and offer a selection of food in our gift store for those travelers that want something quick without having to leave the hotel to do so. I hope you will come back and see us again next time you come through Spokane. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Great airport location"

4
28/05/2018

We only stayed one night as we were flying out the next day. Clean rooms, comfortable bed, good location. Breakfast had a good selection from pastries to cereals to scrambled eggs. The breakfast area was kept clean and stocked.

"Fine for a quick stopover."

4
24/05/2018

Room was clean and beds were comfortable. Breakfast was very basic so ate at the Denny's across the parking lot. The staff is where they stood out. From airport pickup to check out the staff were wonderful. I've paid less to stay in some of the finest hotels in the world. Was it worth $250+ a night - no way, not even close, but supply and demand in Spokane that weekend favored the Hotels. Location is a bit out of town so unless I needed to be near the airport or on the west side of town I would probably stay elsewhere next time.

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for staying with. We appreciate you stopping in on your way from the airport. I know that supply and demand can be unfair to the consumer sometimes, but I am glad that you got the chance to stay here and experience our superior staff. We invite you back any time you travel through Spokane. Sincerley, Mandy Mitchell

"Convenient to airport, and good service and value."

4
20/05/2018

The location is convenient to the airport. The included breakfast was good. The room was spacious, quiet and comfortable. The service was good. In the first room we were assigned, we immediately heard a dog barking in a nearby room and asked to change rooms. Done, with no hesitation, and an apology for the need to do so.

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
I am very glad that you enjoyed your stay here at our hotel. I am very pleased to hear that my staff took care of your needs immediately without any hesitation. That is what customer service is about. I apologize that there was a dog barking in a nearby room causing you to need to switch rooms. We never want anything to cause this as we know that it is inconvenient to the guest to have to pack up again and move rooms. I hope that you come back and stay with us again in the near future. Sincerely, Mandy Mitchell

"Friendly Staff"

5
11/05/2018

The women and men working at this inn were remarkably friendly, helpful, and professional. I appreciate the great service they provided. My room was clean and comfortable. The breakfast was excellent. The lobby was pleasant and light. The inn, tucked behind a restaurant and truck stop, is a real gem!

"Interesting"

4
09/05/2018

When we checked in, the staff could not find our reservation, and we were told that the hotel was totally full. When I asked if being a Platinum BW member would help, there were three available rooms. The room we were given was clean, comfortable, and recently updated. Since we had to be at the airport by 5:15 am, we were too early for breakfast, so no feedback on that.

"Just Business, I guess"

3
06/05/2018

We made an unplanned stop at the Peppertree during a haphazardly planned road trip due to a family emergency. We were exhausted and needed a stopover - would have been unsafe to continue driving. At check in we were told there were two rooms left and agreed to take one. The receptionists did not tell us the rate. I wasn't concerned - have had great experiences with Best Westerns in the past. When I was given the room keys and form to initial, found out the rate was about $100.00 higher than I was expecting. We were desperate, though, and agreed to stay. Later I confirmed the pricing was very high by looking on line and calling Peppertree back to inquire. During this call I was told that the manager would call me back "in a few minutes". Perhaps this will be resolved though I have not yet heard from them 2 hours later. Some on line reading suggests that it is not necessarily an uncommon practice among hotels to raise rates when they are near full for walk in guests. It still feels a bit like extortion from a trusted friend. The room, though small, was well appointed. No complaints about cleanliness. The walls were a bit thin and we could hear footsteps and bed squeaks from the room above. Employees were very pleasant and breakfast was good. I would probably stay there again on an upper story with a better rate.

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out the survey. I apologize for the room being more than expected. You are very correct with the supply and demand. I am happy to hear that you liked our breakfast and overall liked the hotel. I hope you give us another chance with a rate that is more close to what you were expecting this time. Sincerely, Mandy Mitchell

"stay was better in the past"

4
01/05/2018

We have stayed at this hotel in the past (years ago). I recall the staff and the hotel being more welcoming then (a welcome bag for our dog, happy hour with snacks, warmer decor.). The hotel has been updated and redecorated. Although clean looking, the new decor is very modern and almost cold. There is a happy hour but very minimal. The staff did not even offer a treat for our dog and the pet area was out of poo bags . (Fortnately, as a good dog parent, we always carry our own bags.)

General Manager S, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for filling out the survey. I apologize that we no longer do our big happy hour. We also didn't have treats for the dogs when you came and for that I apologize. We haven't had them for awhile but you bring up a good point. I will make sure to get some so that every dog is welcomed with a friendly gift. I talked with maintenance about making sure that the pet area is always stocked with poo bags. Sincerely, Mandy Mitchell General Manager

"Monica"

5
30/04/2018

The cadets enjoyed their stay at the Peppertree location and are very thankful that the staff was able to accommodate such a large group! The hotel is modern and everyone enjoyed the pool! The breakfast was worth it and we didn't have to use the Denny's across the parking lot!

General Manager S, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you Monica. The cadets were all very pleasant. We welcome them back any time. Thank you for choosing to have your group stay with us. Sincerely, Mandy Mitchell General Manager

"Bad impression"

4
28/04/2018

When we arrived James could not find our reservation, the Jacuzzi was out of service. We are in a hurry, it took James 15 minutes to check us in. We asked about the shuttle,, it only runs at the top of the hour which meant we had 15 mins to get ready. Our room was fine, but we go to take showers and by the time I was done the water was mid calf! The evening and morning staff was very good especially Crystal.

"Spokane Washington Best Western"

5
17/04/2018

WONDERFUL Hotel and a Denny's across the parking lot ! Bed very comfortable, GREAT cleaning service, Lots of HOT water! Hotel is quiet in rooms, hallways, elevator & Main Lobby !! Lobby very inviting!

General Manager S, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you so much for choosing our hotel. We enjoy every guest that walks through the doors. I am very happy that you found your stay to be so enjoyable. Sincerely, Mandy Mitchell

"Spokane"

5
16/04/2018

Very nice place and located in a great spot. Very close to the airport with easy access. Also not right in town so you don't have to bother with traffic in the morning to get out of town or get to the airport.

"Peppertree West Spokane"

4
14/04/2018

good value (corporate rate), convenient location for my purpose, friendly staff, good hot breakfast and friendly attendants. hot tub out of order, pool hours need adjusted (would like to swim early before leaving for the reason of my stay and before kids are using it in the evenings), noise from other rooms quite clear in some instances (much like any hotel I would guess), mini fridge made a lot of noise but I got used to it (stayed 5 nights).

"Hotel stay"

5
10/04/2018

Hotel was located in ideal area. Staff was very professional and extremely helpful. Inside was very clean and the room was fantastic. Experienced top notch service from entire staff. Will stay here again.

"My favorite place to stay near the Spokane airport."

4
09/04/2018

If you want a place that provides a very clean room with good amenities and a very comfortable bed with the best pillows, I highly recommend this best Western. They also have a reliable airport shuttle.

"2 dirty rooms in one night"

1
08/04/2018

One of my favorite hotels to stay in. This one happens to have terrible managers that don't put their guests first. I was given a room that was not cleaned. Moved to another room that was not cleaned. Although the staff was friendly they acted like this was no big deal. After driving all day and flying out at 6am it was a big deal! I asked for a discount for the inconvenience and was told they were waiting for the manager to return their calls and texts. By morning the manager had still not called in and I did not hear from anyone while on vacation. When I returned to the hotel they had to call the General Manager and she offered 40% of my NEXT visit!

"Great Stay"

5
24/03/2018

If flying out of Spokane and need to park your vehicle, it is a great place. They supply a shuttle to and from airport. Shuttle is quick and the staff very friendly. Rooms are nice and very clean. There is a Denny's next door open 24/7 that is also clean and good food.

"Spokane trip "

4
12/03/2018

My son and I stayed here when we were in the area for university tours. The location was convenient and easy to get to. The staff was friendly and the room was clean. It was quite noisy in the morning by 9am. I'm not sure if it was some sort of maintenance or just general housekeeping. They have a nice breakfast area and snacks for sale. I was satisfied with the stay.

"Nicely appointed "

3
11/03/2018

The Peppertree is very conveniently located to the airport. The staff was polite and accommodating. Room was clean and bed very comfortable. Perfect for my needs on this trip. I would stay here again.

"Nice hotel"

5
04/03/2018

This hotel is clean, the staff is friendly and helpful. The location is close to the airport and there is a gas station and a restaurant at the edge of their parking area. Most of all I felt safe there.

"24 hour pool and hot tub"

5
21/02/2018

We stopped here after a long and scary drive in a blizzard. It was 11 at night and when we checked in the desk clerk said" and we have a 24 hour pool and hot tub area right over here". It was music to my ears. Why isn't every hotel this way? After checking in to our very nice pet friendly room we hit the hot tub then retired to comfortable beds. The breakfast far exceeded expectations. You won't be disappointed with this property. I plan to stay here every time I make the drive to Seattle.

General Manager S, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you so much for the wonderful survey. We sure enjoyed you staying with us and look forward to getting to know you better throughout the many more stays that you make. Sincerely, Mandy Mitchell

"Do Not Expect Staff to Solve Problems"

1
15/02/2018

Upon arrival for a three day stay (business purposes), the room did not meet expectations. Pubic hair on toilet, mess counters, slimy remote. When alerting the staff of these conditions, they did nothing. Additionally, check in services are inconsistent. Our first stay, they did not ask for our credit card up upon arrival. When trying to stay again 2 weeks later, staff did not allow my family member to stay under my credit card, despite having success with this in the past. They were rude and defensive when trying to deal with this problem. This whole mess resulted in my family member having to drive an additional 270 miles home and back to training the next day. Terrible service, moderately okay amenities.

General Manager S, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for filling out this survey. I apologize that your stay was inconsistent and did not exceed you expectations. We strive to provide superior customer service. I also apologize that you were not able to use someone else's credit card. This is only for the safety of our guests. I hope that you give us another chance to show our hospitality. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Not a great hotel"

2
10/02/2018

The check in process was slow even though room was pre-paid. The night staff wasn't helpful at all. There are no posted signs as to where the elevator is and the night staff didn't offer any guidance. The cleanliness of the bathroom was horrible.

SPOKANE G, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for filling this out. I apologize that the check in process was slow. I know that once you arrive you want to get to your room. I let my staff know to start making keys prior to arrival so that this process does not take so long. I also apologize that the bathroom was not clean to your expectations. For me, I know that is very important. I talked with the housekeeper and made sure they are cleaning more vigorously throughout the bathroom. Sincerely, Mandy Mitchell

"Excellent Service"

5
03/02/2018

Excellent Service from beginning to end. Very professional and courteous upon arrival. Crystal was polite and did her job quickly. She also offered services to save me money in future lodging. Great staff!

"Terrible value!"

1
28/01/2018

This hotel is certainly not a , "plus " in any way. The staff was fine. No problem there. The hotel was obviously differently at one time. You cannot just slap on paint, new bedspreads and wifi and call it good.

General Manager S, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you Dawn for writing a review of our hotel. We are an older property, but recently did a complete remodel of the exterior, lobby, breakfast room, and fitness center. We also recently added brand new entertainment centers, night stands, and coffee tables. We are in the process of getting new bed frames as well. I apologize that our hotel did not meet your expectations. I want every guest to enjoy their stay, be welcomed with a warm friendly smile, and leave here feeling good about their choice to stay here. It seems like we dropped the ball for you and for that I apologize. I hope that despite this trip you decide to come back and try us again. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Enjoyed my Stay, very clean hotel and friendly staff. Worth the money!"

4
11/01/2018

This hotel is located near the airport and at a great location. It had been remodeled in the last few years and was in great condition and very clean. The check-in and check-out experience was quick and easy. Pool, workout room, breakfast and a clean room made for a great experience. The staff were very friendly and helpful.

SPOKANE G, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you so much for staying with us. I am delighted to hear that you enjoyed your stay. Every guest every time should have a superior stay. We remodeled about 4 years ago and are currently replacing all of our in room furniture with newer, sleeker, furniture. Next up, bed frames. These will be finished in the next few months and I hope that you come back to see our finished product. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Front desk staff was inexperienced"

1
04/01/2018

We were recently rerouted to the Spokane airport due to weather in Seattle, and had to stay at this hotel unexpectedly. The clerk on duty was not able to make keys, so we didn't get into our room for at least an hour. The clerk made us three different keys for two different rooms. None of them worked. At that point, the clerk left the front desk, ignoring the 20 or so guests waiting in the lobby. There was no one else working at the front desk at that time.

General Manager S, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Dear Anna, I am very sorry for your experience at our hotel. You are right that the front desk gentleman was inexperienced since it was his first night off of training and his 4th day at work. He was faced with the turn of the new years effecting the key readers on our doors, something we didn't expect. I apologize that your flight got turned around and you were unable to land in Seattle. I know how flying can get frustrating if everything goes well, so having to stay in a different city, not getting in until 4am, and then having the problems you encounter, I know how frustrating and disappointing it was for you and many other guests. I am thankful that you were patient and understanding when working with a brand new employee. We have all been through that as adults and know how embarrassing, nerve racking, and scary it can be when you are new and don't know why something you have been taught isn't working like it should. I want to thank you for filling out this survey though, and hope that you will return and give us the opportunity to show you how great our staff is as well as how wonderful our hotel is.

"AMAZING CUSTOMER SERVICE!!"

5
03/01/2018

We stayed at Peppertree Inn in Spokane, WA, on December 21st, and again on December 26th, 2017 due to travels over the holidays. After making our reservations and running into trouble with confirmations, I spoke with Marissa over the phone to confirm our reservation. Instead of pushing us off like the other staff at this hotel, she graciously spent 20 minutes guiding us to the best decisions for our reservations. Due to our late flight into Spokane during peak holiday season, she could have left us with a guaranteed reservation which would have cost us dearly given potential travel weather delays. Instead, she took the high road and told us to consider a walk-in reservation to avoid unnecessary fees which is incredibly refreshing and professional!! Additionally, when realizing we did not have the 2nd night stay reserved despite two prior phone calls to confirm the two reservations and email confirmation requests, she personally accepted responsibility for it and emailed the confirmation to me immediately. I did not have to call back to request it again. I felt confident in her abilities and skills. When we landed in Spokane, the shuttle picked us up; we had a room as promised by Marissa. This was definitely a relief at 1:30 a.m.! To top it off, the next morning, even though we missed the 9:00 a.m., breakfast deadline due to sleeping in from the flight, the manager Jamie made certain we were still able to eat. When she realized what we needed, and despite our apologies for sleeping in and not remembering the breakfast deadline as told to us at check-in, she and her breakfast staff brought us eggs, sausage, toasted bagels, cream cheese, and juice. This is, by far, the most amazing and exceptional customer service we have received in a long time by hotel staff! Jamie and Marissa, thank you for your exemplary example of hotel customer service. Merry Christmas and Happy New Year!!

"close and comfy"

5
01/01/2018

We had a 3am wake-up call to make our plane, so the Peppertree B-W at the airport was perfect. This is a high quality property, and on previous visits we have enjoyed the pool and the good breakfast. It's a tiny bit tricky right off the exit; just keep bearing left around the gas station (ignore that Cinnabon sign!). Signs are well posted to get you to the airport in the dark.

"Had a Good Night's Sleep"

4
23/12/2017

We have stayed here once before. Each time we've gotten a good night's sleep. The beds are really to our liking and very comfortable. Everything worked: the Internet connection was great. The hotel is nice and well taken care of. The staff is very friendly and courteous. The only negative is still the bed frames which stick out and bruise ankles. However, we were told that these will be replaced in the future. That will just about remove any negatives. The price is a little more than we'd like to pay, but there is value for the money and the location is great. We didn't eat breakfast here, so don't know if that's a plus or not. Last time, we weren't impressed with it. We'll stay here again because the overall experience is so good.

"Best Western Plus Peppertree Airport Inn, Spokane WA"

5
07/12/2017

We've stayed here previously and will again when needing a room close to I-90. The staff is extremely helpful, the breakfast was more than adequate, the lobby was recently remodeled and accommodating, and the bed was so comfortable.

"EWU visit"

5
04/12/2017

Went over to visit our son and wanted to be close but still needed to do stuff in Spokane. LOVED this hotel. For the price you can't beat it. Room was very spacious and breakfast was excellent. Everyone there was VERY nice and professional.

"Awesome people"

5
02/12/2017

Staff was very courteous and helpful. Shuttle service too! Like that animals are able to stay too. A lot of people travel with their furry kids so nice to be able to count on Best Western for reservations!!! Have traveled all over US with our small dog. She has never made noise or mess. Good area for relief and walk. Nicely maintained.

General Manager S, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out our survey. I am so happy that you enjoyed your stay with us. We love all of the furry friends we get to see come through our doors. I hope that you come back to visit us soon. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Bad Night at airport"

2
01/12/2017

I was given the key to a room that was already occupied and a second set when the first one would not open the door. Wake up call did come as scheduled, Shuttle was not ready as scheduled, TV remote button functions were all mixed up from the labels, shower curtain leaked water through it, bath light was half out

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
I want to again apologize for your stay at our hotel. That is definitely not the normal way things should go. I know that wake up calls along with the shuttle being ready is very important when staying at an airport hotel. I have talked to the employees as promised and made sure they understood the importance. I know things didn't end up like they should've but I hope you give us another chance to show you our superior customer service. Thank you for staying with us and taking the time to fill out this survey so that I know what areas we need to improve. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Moses lake hunting"

5
27/11/2017

Place is great.....on the water....food was great and coffee AWESOME.....rooms are clean.....accommodation was excellent. Will definitely be coming back I'm the future. Great location and close too pet area for those traveling with pets

"Stay here"

5
23/11/2017

What a great airport location. You could also walk to dinner. Shuttles to the airport! We are definitely returning to this facility the next time we fly out of Spokane. We went with the stay and park option. We feel our vehicle will be more secure at this location then at the airport.

AsstGMLibertyLake, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for choosing to stay with us. I am very happy that the park and fly package worked for you. It makes traveling early in the morning very easy and stress free. I hope to see you again at our hotel soon. Safe travels. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"great place to stay"

5
22/11/2017

I wish I had more time there, would have used the pool and exercise room, too. Exemplary service, clean, beautiful room, awesome bed. The tub was large enough to soak in, there was no noise from other guests. Nice that it had a great Denny's right next door.

"Ease of Travel"

5
20/11/2017

Great Location, close to Airport, Casino and downtown Spokane. Easy access to Interstate and/or travel in any direction you wish to drive. The room was quiet and had a very comfortable bed. I would chose to stay again if traveling to or through Spokane.

"Best Western - Spokane - Airport"

4
20/11/2017

Check in easy. Room comfortable, Bed and pillows good. Slept very well. There is heated indoor pool, - I did not use. Internet and Wi -fi - I used for the first time ever !! and it was easy to follow. Breakfast - eggs, sausage, rolls, fruit, waffles Shuttle to take to casino and pick up .

"NASTY !"

1
18/11/2017

As a 20 year Diamond member with best western this place needs to be evaluated again by BEST WESTERN CORPORATE and here is why : 1 . Parking lot : not safe . Almost no lighting at night . They share the parking lot with Denny's , need I say more ? Arrived to find 2 drunk men in the parking lot wanting to fight each other . The drunk men are not The hotels fault , just another reason why not to stay here ! 2. Common Area : what comes to mind is the comment “ outing lipstick on a pig “ the smell of POT ran through the lower hallways . The fixture where old and just not inviting , let's say NOT TO THE STANDARD OF A BW PLUS , that I am used to IMHO. 3. POOL AND HOT TUB : someone who know nothing about safety or electrical code did some hack job on the hot tub jets And of course they don't work 4 . BEDDING : I am at a lose for words ......it's like my grandmothers spare room .....REALLY? 5. THE BEST FOR LAST I asked for a couple extra pillows and received 3 pillows that had yellow stains on them , AND BLACK PUBIC HAIRS ALL OVER THEM !!! Now with that said I don't believe the nice young girl saw that prior to giving them to me , I noticed it when I got to the room. If I had noticed that I would have checked out immediately, I am always worried about cleanliness and have huge concerns about bed bugs . But it was NASTY ! !!!!!!! There are lots of choices here at the airport and I would advise to seek a different lodging option If you disagree with me , look at my history . I log 100 nights a year Best of luck to you and safe travels

AsstGMLibertyLake, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Dear Ammo68, We have spoke privately about your stay here at our facility, but I would like to sincerely apologize again about everything that happened while you were here. You have given me things that need worked on and I promise that I will make sure things like this do not happen. We are located next to a Denny's so we get the occasional drunk person outside, but in my 6 years at this hotel working 3 of them graveyard we have yet to have a fight in our parking lot. I think we are actually safer being in a spot where there are 3 different places all open 24 hours a day. The parking lot gets watched by 3 sets of employees. I am really sorry about the pillows, and like you said if she would've seen the hair on them she wouldn't have given them to you. That is definitely not what we practice. I am already on top fixing the hot tub switch as it doesn't look the best like it should. I also want to apologize that the bedding wasn't to your expectations. I really hope that you will come back and give us another chance. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"overpriced"

3
16/11/2017

We were expecting a lot nicer place for the money. Smelled of cheap plastic. Missing coffee craft, see thru drapes and smoke alarm battery started chirping and saying change batteries early in the morning. Worker in hall way with electric drill early.

"Very Good Value"

4
14/11/2017

It was clean, very good breakfast, internet, service; I would prefer all of their employees wear uniforms for a more professional appearance and feel, but still a 97% on service. Excellent location for the Spokane, Airport, I-90 area combo. My half of the bed was on a down slope of about 5%, I was to tired to deal with notifying the hotel etc.

"Do not stay here"

1
29/10/2017

This hotel looks nice from the outside but the inside is horrible. When we first got there we had to get our keys done 3 times before it finally worked. The room was okay, not very homey or clean. The breakfast food sucked, , not much to choose from and bad selection

SPOKANE G, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out our survey. I want to apologize on behalf of my entire team about your experience at our hotel. Sometimes the keys stop working due to our mistake and sometimes they get deactivated by something magnetic. Either way it is very frustrating to get to your room and not have your keys work. I apologize for such an inconvenience. We are beginning the process of putting in new decor in the hallways as well as the rooms, change out room furniture, and add bacon to our breakfast selection. Hopefully this will the give the rooms a more homey feeling. I hope you decide to give us another chance and come stay again with us. If you have any further questions or comments feel free to call our hotel and speak to me. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Hotel Review"

5
29/10/2017

Have been staying at this hotel for almost 30 years and always find the staff excellent, from the general manager to the cleaning and maintenance staff. Always accommodating and helpful. Always a pleasant stay.

"clean hotel"

3
23/10/2017

clean hotel near the Spokane airport. Very good value for the price. The hotel offers shuttle service to teh airport on the hour and half hour which makes this a convenient place to stay for those leaving early from theSpokane airport.

SPOKANE G, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out the survey. We are happy that you enjoyed your stay. I hope all went well with our 24 hr shuttle. Early morning flights can cause stress and leaving your car with us and letting us handle the ride to the airport takes off one stress for you. We hope you come back and visit us again soon. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Great hotel"

5
18/10/2017

Everything is top tier. Loved the service and the bed was amazingly comfortable. My only issue was with the very slow internet. Hopefully they can upgrade their connection or resolve any issues they may be having.

"Good location"

4
16/10/2017

Typical best western plus, hot breakfast etc. friendly staff. Very close to airport, shuttle service runs around the clock. Clean, would recommend and probably will stay here again myself when in the area. No issues. Dennys next door too.

"Excellent Experience"

5
14/10/2017

I have stayed at this motel twice and have been extremely satisfied with my experience. As a bus tour host, I stay in many motes and this is as find a motel as any I have stayed in. Clean, convenient to the freeway and an all around great facility.

"Nice place right near airport"

4
13/10/2017

Very nice hotel at a very decent price. Breakfast items are good quality and the staff is professional, helpful and attentive when there is any issue. I experienced none again. This was my third stay in the spokane area and when I do return I will be sure to stay here again

"Spokane Stay"

5
13/10/2017

A little noise from I-90 nearby, but other wise a great value with super friendly staff. Good free breakfast and a large pool, and jacuzzi pool, also. The exercise room is one of the best equipped I have found yet, even at higher rated hotels. It even has yoga mats and exercise balls. Just across the parking lot is a Subway, a Denny's, and a convenience store. Parking lot is large and secure.

"Over Night Stop"

3
09/10/2017

We only stayed one night on our way home from California. The room was adequate. There were no face cloths in the room, I phone the front desk and they said they would send some up. After an hour I went to the front desk and got them myself.

Mandy M, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
On behalf my entire staff I would like to apologize that our hotel was not up to your standards. We strive to provide superior customer service and dropped the ball. I apologize that we did not follow through with bringing your face cloths. I know it is important for guests that we as the front desk staff do what we say we are going to do. I held a meeting yesterday with all my staff and let them know that follow through is super important. I hope that you consider staying with us again. If you have any other questions or concerns feel free to contact me. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Good place"

5
07/10/2017

Very nice hotel, with great employees and nice beds. Easy to find next to airport and right off hwy. Pets stay free which is a very big bonus. Great hot breakfest with many hot items to choose from. Lotsa parking. Thank you best western!

"Best staffs"

5
07/10/2017

All staffs were extremely kind and helpful. Nice reno,too. Whenever we drive from Seattle to Calgary, we stay this hotel.Handsome young boy was very pleasant and helpful when we arrived. Breakfast was reasonable for self served but staffs were very helpful and attended. Good stay.

"Unexplained charges"

4
05/10/2017

I've stayed at this hotel dozens of times. However, the last few times I have reserved and paid for my reservation in advance, this hotel ads an unexplained charge to your credit card after you've received your checkout folio and left the hotel. Days later the charge is credited back to the card but there is never an explanation for the additional charge. With all the credit fraud that is happening these days, this hotel should explain all charges at checkout.

"Very convenient"

4
04/10/2017

This motel is very convenient for flyers in and out of Spokane being very close, 24 hour transport to airport, 24 hour Denny's across from front door. It is reasonably comfortable, clean, and convenient, and cost with decent breakfast included in cost. Ehe

"Ok, but not for people that don't like pets"

3
28/09/2017

This hotel is very pet friendly, whihc means that they are llowed on each level of the hotel. So if you don't want a room where pets has been, don't take this hotel. The Breakfas isn't that great either

AsstMgrSpokane, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out the survey. I apologize for the inconvenience of having our hotel pet friendly. We try to keep our pets on the 1st floor, but unfortunately not every guest lets us know that they have a dog since we are pet friendly. I hope you decide to give us another chance and come stay with us again. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Friendly and convenient location"

4
18/09/2017

We came in early and the staff was able to find us a room. They were very friendly and informative. The room was good but the king size bed frame was solid n you would hit you legs on it if you weren't careful. The 24 hour pool/hot tub accessibility was awesome. Food was good and if you missed it dennys was right there. Easy access from hwy 90 or hwy 2. Close to the airport but you couldn't hear the planes. Parking area could use some work.

"Never a disappointment!!"

5
18/09/2017

Great stay.... when I look for a room it's just Best Western cuz I know I'm never disappointed I went across the upper part of the US across Canada and also stays at the Best Western cuz of again I'm never disappointed!

"Good place"

4
16/09/2017

Location is right next to the airport, Denny's, and a gas station. The pool is open 24 hours. The omelette machine is somewhat confusing. Overall, the breakfast selection is average. I didn't know the yolks were packaged. Overall the stay was nice and quiet. I would go again.

AsstMgrSpokane, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for coming to our location. We appreciate you as a guest and are happy that you liked your stay. We apologize that the omelet machine is confusing and I will work on wording the directions differently so that each guest can make an omelet with ease. We hope to see you again soon. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Close to airport"

3
14/09/2017

Nice hotel close to airport with shuttle and a Denny's across the street. Good internet and nice gym. Pool and hot tub nice and okay breakfast. Could give more breakfast choices. Otherwise the beds were good and nicely decorated rooms. Had a fridge and microwave and coffee maker also helpful. No hot water one night but they fixed it promptly. Check in was somewhat difficult but they finally got us taken care of. All in all we would stay here again. Best thing is the location and it really is nicely decorated

AsstMgrSpokane, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for staying with us. We appreciate your feedback and will use this response to help us with future guests. We strive to provide superior customer service and with your help we know what things to work on. We hope to see you again in the future. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Location is great for travelers!"

5
13/09/2017

Close to airport with an airport shuttle. Very close to freeway! Nice, either new or newly remodeled property. It is not close to walking distance to anything other than Denny's or Flying J. Rooms were big, pool nice, with a big varied breakfast. The hot tub did not work but that didn't bother us. The hotel staff was responsive to requests. All around great stay for a few days!

AsstMgrSpokane, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you so much for writing a review. We are happy that enjoyed your stay despite the hot tub not working. We hope that you come visit us again. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Wonderful Stay"

5
13/09/2017

The room I stayed in was beautifully decorated and clean. Other than the trucks outside (which is to be expected and were not very loud) it was very quiet. A few of the towels were kind of dingy but most were clean looking and soft. The breakfast was very fresh variety was excellent. Dining area was large and the staff were very friendly and helpful as well. Overall great stay

"Still trying, but..."

3
06/09/2017

Let me say at the outset that the staff at the Best Western Plus Peppertree Airport Inn is excellent and was very helpful to us several times during our short stay. That having been said, however...well, there are some problems at the BWPPAI that must be mentioned. The first of these is the location. Oh, yes, the hotel is reasonably near and convenient to the airport, but it is sandwiched in between a truck stop in front, a closed, derelict motel behind, and a busy Denny's to the side. The folks at the BWPPAI have done what they can, I think, to make the best of this unfortunate situation, but...well, it's still a situation. Then there is the business center--or rather there *isn't* a business center, and, in my book, this is a pretty big omission. Yes, I know that many people now use their i-phones or laptops for just about everything, but, for an older feller just wantin' to get his boarding passes, not having access to a computer is a major minus. (I must add that an i-pad is available from the front desk and can be used in the lobby for just such a purpose. Still, this seems a poor substitute for, say, an executive or salesman who might need to do some major computer work.) Lastly is the condition of the building itself. There was certainly nothing wrong with our room and its environs, but I am afraid that the building as a whole is getting a little tired and used up--e.g., the lighting in our bathroom provided a dim, yellow look that seemed a little too institutional for a hotel of this ilk; the ice machine near the elevator on the second floor made a noise similar to (and nearly as loud as) an F-15; and the breakfast area had a little too much of the 1970's in it for 21st Cent. tastes. Well, these are in large part quibbles, for our room was clean and quiet, and we spent a restful night. I am only saying that this Best Western is due a bit of a refurb if it wants to stay in the top echelon of Spokane hotels.

AsstMgrSpokane, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out our survey. We apologize that our hotel seems out dated for your taste. We are constantly trying to improve our hotel. We hope that you will come back and see us again shorty. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"return stay"

4
06/09/2017

have not been back for three years going home from a two week road trip.arrived early,check in was no problem. was assigned a room on the second floor which was ok.front desk staff was nice, the overall look of the lobby very open. NOTE: the floors are very thin,you can here people above you walking around. should of asked for a third floor room?

AsstMgrSpokane, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to fill out our survey. We appreciate you coming back to our location after three years. We are happy that you enjoyed most things about your stay. Next time you come visit us we will try and get you on the top floor so that you won't hear anyone above you. We hope to see you again soon. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Overnight stay"

4
04/09/2017

We stayed at this hotel the night before an early morning departure flight. We were able to drop our car off at the rental company the night before and the hotel picked us up to take us to the hotel and then took us to the airport early the next morning. Great to have the shuttle, made things so easy. Very clean room, nice amenities. We did not have the breakfast as we left too early but all Best Westerns have very good breakfasts

"Sort of clean but the staff here leaves much to be desired."

2
28/08/2017

We stayed here because for some reason even average hotels in Spokane exceed 200 per night. We knew it was an airport property but it it clearly caters to a generally lower class of clientele. Rooms were very average to below average. On our last day the housekeeping staff didn't even bother to make up our room. No fresh towels or tidying up. We had to call three times to get fresh towels and on the last night the fire alarm was activated twice. Once at 130 and again at 430. The staff were not even close to apologetic. This is a very mediocre hotel.

Mandy M, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 1-509-624-4655. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Decent"

3
25/08/2017

Used this as a quick overnight for access to the airport. It's about 10-15 minutes away and in a fairly quiet location. Denny's is in the same parking lot. Quiet hotel. We were on the first floor and there is quite a large space under the door so the hallway light illuminates the room a fair bit-I was too lazy to get up and stuff something along the door. If you like a dark room than it is annoying. Booked and paid for a King bed via hotels.com and when checked in and was told they had over-booked King rooms and had none left so offered me a Queen. When I reminded the clerk I had paid for a King--they found me one quickly. Overall ok but would probably look for a different one next time. Breakfast starts at 0600 so if you have an early morning flight like we did than you're out of luck!

Mandy M, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 1-509-624-4655. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn

"Great Place to stay!"

5
21/08/2017

The staff were excellent, the shuttle to the airport was great, timely and convenient. Would stay here again if in the Spokane area. They were able to recommend a place to eat and where to find some supplies that we needed. Offered 24 hour shuttle, coffee, fitness and pool.

"Nice friendly place "

4
15/08/2017

The check-in staff were very friendly. The hotel was renovated and the decor was cute. The hot tub was clean and hot. The bed was a little lumpy, although the sheets were clean and the room was nicely lit and decorated. Clean bathroom.

"Nice new well appointed hotel"

4
13/08/2017

We always stay at Best Western if we are able and then, preferably a Best Western Plus which this one is. This facility was well appointed, appeared fairly new, was clean and had great WiFi reception. Front desk very helpful. Breakfast is nice to have when traveling and this one had a good variety of choices including hot scrambled eggs, potatoes, sausage plus cereal, toast, pastries, bagel, juices, yogurt.

"Very nice and relaxing."

4
12/08/2017

The ladies that checked me in were very helpful. They told me about the hotel The fitness center and the pool were open 24 hours. Breakfast was served at 6 am. There was transportation available. Really liked this place and I was able to bring my dog.

"Great Hotel"

4
11/08/2017

Was able to find this hotel at the last minute after a long drive, and after having no success at previous stops earlier in the day. Was extremely pleased that I found this quality hotel on such short notice!

"Worse Best Western"

1
08/08/2017

My mom and I came into town for a concert at the casino and stayed at this hotel. When we checked in my Mom had forgotten her AAA card, so we did not get the discount. The room had a funny smell and our door didn't lock. We really didn't sleep because it was like we were sleeping on a spring, the beds were horrible. I was woken up early in the morning due to slamming of door around our room from other guests. I also had to place a pillow over my head due to too much noise above our room and what appeared to have been people having intercourse and making noises next to our room or above (I really couldn't tell.....and frankly didn't want to). I know that you can't control what other people do, but there should be something that can be done to not allow the doors to slam shut. We were very disappointed in this Best Western. It is definitely the worse one we have ever been to. The price is outrageous!! Especially when I found the same hotel on hotels.com for almost $100 cheaper....which they wouldn't honor either. I will definitely do much more research before booking with a Best Western again. We also couldn't connect to the "free" wifi. We just figured they were all great.....we were sadly proven wrong.

AsstGMLibertyLake, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Dear tcarollo1 On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am truly sorry you had a hard time sleeping due to the doors slamming and people around you being noisy, I have talked to our maintenance staff to see how we can improve the doors resistance. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Not ADA accessible"

1
08/08/2017

ADA room, yet not able to get in the bathroom nor around furniture. Couldn't get up to the sink nor reach the cups. Bathtub was supposed to be roll in shower instead it was deep with a bar. Only automatic door is front entrance which is always from the handicap spots. Very dis-satisfied!

"Class Reunion"

4
07/08/2017

Went to Spokane Washington for my 40th high school reunion and stayed at the Pepper Tree, as we have on numerous trips.As usual our stay was very comfortable and relaxing. We plan to stay at the Pepper Tree again in the future.

"Just fine"

3
06/08/2017

We stayed one night . The staff was very friendly .Clean room. The shower had a loud squeal. Breakfast was unimpressive. Big downside was inability to connect to wifi in our room. I would stay again if I needed proximity to the airport.

"Great Staff, Nice Facility, Conveniently Located"

5
01/08/2017

Recently stayed here while on travels. Night manager and other staff that I interacted with were professional and courteous. Room was nicely decorated and clean. I was driving a moving truck so easy access from freeway was important and couldn't have asked for an easier place to access. Staff were very accommodating in regards to me being able to park the truck in the lot. There was ample room for several big rigs that were parked there for the night as well.

"Poor Service/Under staffed"

1
01/08/2017

The airport shuttle took over a half an hour due to no available staff, checking in took a long time due to many people and one person working. The reservation was lost, then they tried to charge us walk in rate. Told us we had the same room as booked, but when we got upstairs it was not. Too busy to handle the problem or care. Over charged in the end and no staff to help with the billing problems

"Airport Shuttle will Take Forever"

2
01/08/2017

I chose this hotel because it had a 24 hour complimentary airport shuttle and the hotel is 5 minutes from the airport.. My husband and I landed at GEG at 1 AM. I called the hotel as soon as we received our luggage. Expecting to wait about 10 minutes turned into 45 minutes. We had to call the front desk 3 times to check on the status of the shuttle. They finally realized after our third call that the driver went to the Grey Hound Station instead of the airport. When we arrived to the hotel the guy at the front desk did not apologize and was pretty unprofessional. Needless to say, we got in bed much later than we had hoped.

"Leisure trip"

5
31/07/2017

Great stay in Spokane. Nicely redone since I stayed last. Clean and comfortable. Love the pillows. Caring staff that always smiles. Breakfast was ok. Missed some breakfast meat that wasn't in the scrambled eggs already. Other than that, very good experience and would definitely recommend.

"For deep sleepers only"

3
30/07/2017

The location of this hotel is ideal if you are trying to access the airport. A Denny's restaurant is across the parking lot. Rooms were clean, staff was friendly but the walls, doors and ceilings are thin. Dogs barking in other rooms were easily heard, as well as any conversation in the hallway. If you are a light sleeper or really need a night of rest I wouldn't recommend this particular Best Western.

AsstMgrSpokane, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Cathy C - Thank you so very much for taking the time to review us on Trip Advisor. I am so very sorry about the dog barking and the conversations being had outside your door. Please do not hesitate to call us at the front desk 24 hours a day. We will do whatever needed to make sure we take care of the situation. Thank you again for staying with us.

"Not a good night sleep and hotel is getting old"

1
27/07/2017

I love BW plus hotels and usually book them while traveling over other hotels. We cancelled our reservation in Pasco to stay here and man were we disappointed. Room wasn't too bad, nice and A/C worked well. Wifi didn't seem to work well. We went down to swim and there were no towels. They did bring some out as soon as we asked. Pool room smelled horribly of chlorine. Most of the time pools smell that bad they aren't clean. Hot tub tile was old and patched poorly. concrete around pool was cracked and dirty. Not at all up to the standard of most BW + that are super clean. Parking was super tight. We had asked since I was driving a 24' truck. Got there and parking was a joke, no parking for a big truck except along one small side. I had to back it up just to get out of main lot and it was super tight. Don't stay in room 106! At night we had a lady above us walking around all night and early morning. It was crazy loud and there was a squeaky floor board. I called the front desk and he said he'd "go up and knock on her door" obviously he didn't since it kept up all night and started in at 4am again. Super annoying to not be able to sleep even with ear plugs. Breakfast was ok, lobby was nice. Front desk lady on check in was young and seemed annoyed with us and the ringing phone, not great personality. On check out the lady working was much nicer and seemed to actually like her job. I wouldn't ever stay here again. Seems like the hotel is getting old and not being up kept very well.

"My Exerience"

4
24/07/2017

was a good price for the room, staff was clean and helpful. The van that runs to the casino was great and its runs every 30 mins. The staff was clean and helpful, the breakfast was good it looked nice and there was ample food to choise from. The bed was soft and had plenty of pillows.

"Our stay"

5
24/07/2017

Very nice stay our family enjoys staying at all the Best Western Peppertree's , clean rooms, great service, hot breakfast and the coffee is like the best if your a coffee lover!! The indoor pool is a big plus! and having family restaurants near by is nice :)

"Rate to high"

3
23/07/2017

The room was clean and the bed was comfortable enough but the $200.00 per night was excessive. The room was not worth that much. The best thing I can say is they allow pets and have a very nice grassed area for your pet.

AsstMgrSpokane, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Dear danielfJ669QD Thank you for reviewing our hotel, With your input it helps us to better our hotel and guest satisfaction. Our rates tend to fluctuate in the summer months according to vacancy, events going on in Spokane, and other hotel rates. I hope you will see you again soon. Halee Trueblood General Manager

"Easy Access to Airport"

5
22/07/2017

Good accommodations at a fair price. Although located between a busy highway and airport, noise was not an issue. Although not located on the airport itself, access to the airport was a piece of cake.

"Missing the details"

3
19/07/2017

Firstly, the driveway is terrible, lots of bumps and potholes and traffic from Denny's and the truck stop. I booked a room for 3 adults, our room was stocked with two bath towels and only one washcloth. It was clean enough at first glance, but then I noticed the spill down the front of the nightstand, the dirty knobs and switches, and the carpet pulling up in the corners. This room was clearly updated in recent years, but everything could have used a good wipe down. The breakfast service was quite rough. when we first arrived (with still over an hour of service left) there were no utensils, and no food in the hot bar. The utensils arrived, and one tray of hash browns, but then they ran out of plates. There were toppings for an oatmeal bar, but no oatmeal. Bread and pastries were restocked, but pastries were frozen. The juice machine had a giant spill under it. All of these issues probably could have been solved with a couple more people working the dining room. As we prepared to leave for the day, we noticed our door wasn't staying locked. We had to call maintenance and wait for someone to come change the batteries in the electric lock. The room keys never did work on the outside doors. The information sheet in the room said vending and ice machines were on the first and third floors, but I walked every hallway of the third floor and could not find it, so ended up going to the first floor. The one positive I can think of is that I could not hear any plane noise, even though we were so close to the airport. It was an ok stay, but next time I will spend an extra $20/ night and stay somewhere else. I honestly picked this hotel over another because of the included breakfast, but I just ended up disappointed.

"Decent hotel"

3
19/07/2017

Good clean property but we got a rude woman when we checked in at the front desk: no hello, kept talking to a co-worker in another room, and treated us like we were in her way... too bad since everyone else was nice and they even have mini-freezers in their fridges and a 24-hour gym. The indoor pool is quite small.

"Nice stay"

5
17/07/2017

Used this as our jump off for a ski trip. Hotel room was spacious. Nice and clean. Breakfast was great! Love having the belgian waffle for breakfast. Easy access to the airport (We landed late, and had to pick up a friend early AM from the airport as well).

"Nice, but unsecured internet connection"

4
16/07/2017

Nice Hotel. Room was quite roomy and comfortable. Only real complaint was that the internet connection is not secure, and therefore we could not conduct business or financial transactions. Other than that, the hotel services were good.

"Nice Hotel"

5
14/07/2017

I have stayed at this hotel before and have always liked it. Very comfortable bed and clean rooms. Breakfast items are fresh there is usually lots of choices . Staff is very friendly and the hotel looks great inside and out.

"A Must Stay"

4
13/07/2017

When traveling on business or leisure, I always stay at Best Western, but definitely must stay at the BW Plus Peppertree when visiting Spokane. The staffs is very friendly and willing to assist with whatever possible. The hotel is clean and orderly. Keep up the great work!

"Comfortable and convenient!"

5
10/07/2017

Host Hotel staff was very pleasant and our rooms were very clean! Would recommend this place very close to the interstate and very close to shopping on the North End of Spokane. If you like to gamble the casino is only 10 minutes away.

AsstMgrSpokane, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Dear Leo, Thank you for responding to our hotel. With your feedback it helps us to better each guest experience with us. I am extremely happy that our front desk was helpful and pleasant during your stay. I am also pleased to hear you liked the location with it being close to the interstate and shopping in the north part of Spokane. I sincerely hope you will come back and stay with us again soon. Halee Trueblood General Manager

"BW+ Peppertree ~ Great choice for a family suite"

4
10/07/2017

The main reasons why we chose to stay at BW+ Peppertree was that they had a Family Suite option and an Indoor Pool. The suite was nice, but the pool was a little chilly. The breakfast was ok, would have liked more options. Had the waffles which the kids love to make. Located right near the I-90 and has shuttle service for Airport and Amtrak which was great. Staff is very friendly and helpful.

"Weekend getaway Swapmeet car show"

5
09/07/2017

We had a lovely stay . He enjoyed the hotel and right across the street we have a Denny's restaurant . receptionist was very helpful of the staff of the best western . We asked for an upgrade but we came in late and they couldn't help us put our room was perfect .

"Great"

4
08/07/2017

Front desk personnel went above and beyond with helping us. Due to having an older dog and needing to have a bottom floor room, they put us in a kitchenette when there weren't any other pet rooms available on the bottom floor. They have a really nice large area of grass to walk your dog.

"Extremely Poor Service"

1
06/07/2017

Too many problems to note, but paramount was that the hotel shuttle service failed to take us to the airport. We were 3 minutes late to the lobby due to an unexpected broken elevator and had to haul bags down three flights of stairs. The manager couldn't care less. The shuttle did not return to the hotel because the driver was doing errands. The manager made no effort to help. The manager blamed us for being late despite the broken elevator and offered ZERO assistance. Eventually, the maintenance man offered to take us to the airpor. Also, the room smelled like smoke; the bathroom light quit working; internet was very slow; breakfast was cold; and the a/c was inadequate! BW Coporate hasn't even responded to my complaint.

"Clean, Neat, Professional"

5
06/07/2017

Great hotel! It's up-to-date and very convenient to the airport. My wife and I have a long drive to the airport which is hard to do on the mornings of early departures. We have been looking for a good hotel that is reasonably priced close to the airport. This is it! We will definitely stay here the next time the need arises.

"Stressful but okay stay"

3
04/07/2017

I made the reservation a week ahead as we were traveling and had a cat. I was reassured by the assistant manager that the cat would be fine. She even sent me an email with that notation (which, thank goodness I kept). Two hours out, driving on the freeway, I get a call saying they would not accept the cat. I asked to speak to the assistant manager and she finally agreed that she had, in fact, said it was fine. I worried for 2 hours that I would get there and they would again say no. But we arrived with no comment. Funny thing, our cat was well mannered and quiet. The dog across the hall barked for 3 hours straight.... The suite was nice, good size, comfortable. Very easy on and off freeway. Denny's across the parking lot, but nothing else nearby.

"Best Western"

5
03/07/2017

Even though we had to go downtown Spokane, it was still easy to get there and experienced no downtown or freeway noise. We had a nice breakfast that had something for everyone. Good value for the money.

"Great stay for Airport"

1
03/07/2017

Great staff at this hotel and great location to Airport 24 pool and fitness. The staff particularly Mykala at the desk was phenomenal in her service delivery, focus, knowledge and ability to juggle many tasks while providing great service and advice.

AsstGMLibertyLake, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for filling out our survey. I am extremely glad that you had great experience and found our 24 hour pool and fitness center very convenient. I am also glad that I was able to provide great service for you, I really do appreciate it. I hope that I was able to make your stay here as enjoyable as possible, and I hope that you will consider staying with us the next time you are in the Spokane area. Again thank you for completing the survey and I am glad that we were all able to provide great service. Makayla McKenna Assistant General Manager Best Western Plus Airport Inn

"Best Western Peppertree, Medical Lake Washington"

5
26/06/2017

The staff was terrific! They couldn't have been nicer or more helpful. They even joined in our impromptu sing a long. The pool was sparkling clean.The fitness center had loads of equipment. The breakfast was good and they served a lot of people very quickly. They even had carry out bags for people in a hurry. They printed out our boarding passes for us to save time at the airport.

"Nice hotel but beware of parking lot"

4
26/06/2017

Hotel was clean and new with excellent staff, however... the area is frequented by semi trucks that have torn up the parking lot entrance/exit creating giant potholes. Unfortunately, these are not visible when filled with rain and caused serious damage to my car. I don't know who 'owns' this area as it seems to be a common entry but it needs to be fixed! Hopefully they will get repaired quickly.

"Thin Walls"

2
25/06/2017

Room was nice enough however walls are very thin. Could hear everything in the hallway, the ice machine a few doors away, noise from the lobby and the people above us walking around. Unfortunately all the noise made it very difficult to sleep and we left exhausted.

AsstMgrSpokane, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for responding to our survey. I am sorry that we were not able to exceed your expectations. I will be sure to talk with maintenance, to brainstorm some ideas on how to sound proof the rooms, so that later guests do not run into the same issue. I am very sorry that you were unable to get any sleep and were very tired. I will be sure to also talk with the front desk staff about making sure they ask preference on flooring and rooming based on guests needs. Again I sincerely apologize your stay was not a good one. I do hope that you will consider staying with us again, giving us an opportunity to make it up to you.

"You have to see the pillows"

3
24/06/2017

We spent six nights at this hotel. Accommodations are adequate, but not much more than that. The support of the mattress on the king sized bed was almost nonexistent, and it sat very low to the floor - not great when you have knee issues. We both returned with back pain that we didn't have when we left on the trip. The light in the bathroom flickered like a night club strobe light when it was turned on. The complimentary breakfast was decent if not spectacular. The staff is friendly and helpful, and the location is good (just off I-90). If you are renting a car (as we were), it is also close to the airport and there is an adjacent truck stop where you can refuel your car just before returning it. There is no dresser in the room and no couch (only two chairs). Apart from the drawer in the nightstand, there are three drawers underneath the microwave (the last place that I would have looked). There is a microwave and mini refrigerator in the room, which is convenient. There is a small store where you can buy necessities. Ice machines are on every floor. The vending machines have only drinks, no food items. The indoor pool and the fitness center are both open 24 hours, and the pool area includes a hot tub with a ten-minute timer. You access both areas with your room key (a card with a magnetic stripe). The pool is quite large, with depths ranging between three and five feet. Perhaps the strangest feature of the room were two pillows that were put on the bed. On one side was regular fabric, and on the other side was a bizarre green covering that looked like a cross between shag carpet and Astroturf. It was very stiff. I can't imagine that anyone believed that these would be a good idea. They must have gotten a great price on them. The fibers were very stiff, no way that I would have used them on a bed. I have included a picture for your amusement. This place might be OK for a night or two, but I don't recommend it for a long term stay, primarily because of the beds.

"A good stop-over in Spokane"

4
20/06/2017

On a business trip covering Southern Alberta, southern BC, and the Spokane area. Got to the hotel and was please with the exterior appearance of the property. Clean and neat and tidy. Check-in was just fine. The room was great. Had a meal across the parking lot. Maybe next time I may have time to explore this area of Spokane and experience some craft beer places!

"Great lodging!"

4
18/06/2017

Close to the airport, comfortable, clean, smell-free, silent and helpful staff. It was the ideal stay. Room had a microwave and a fridge (call ahead to confirm), which, for me, are essential, as I like to prepare my own meals and snacks.

"Best Western Peppertree Airport Inn"

5
16/06/2017

This is an older hotel that has been remodeled. The decor is beautiful and the staff was wonderful. Our bed was a bit hard but that was the only complaint I would have. However, my husband slept really well.

"Good place to unwind..."

4
14/06/2017

After a long drive, I needed a good place to unwind from the stress of driving. This location provided that relief! Extremely clean rooms, quiet, and not far from the airport should you need to be flying in and out. It is also very close to interstate 90 so it is a quick on and off. I enjoyed my stay and restful night sleep.

"HORRIBLE CANCELLATION POLICY! RIP OFF!"

1
13/06/2017

Best Western makes you pay whether you check out early! UNBELIEVABLE! Never AGAIN will I ever be taken by these people! If you need to stay somewhere be sure to check the cancellation policy for the fine print.

"Typical 2-2.5 Star hotel"

4
12/06/2017

Place was your typical 2-2.5 star hotel. Breakfast buffet was the best part of the stay. Sofa wasn't very comfortable. We were looking for things to do and couldn't find any flyers or brochures at the hotel.

"Should Have Been Better for the Price"

2
11/06/2017

This hotel is overpriced for what you get. The front of the hotel looks more like the back and you practically have to drive through a gas station to get to the hotel, weird. Not terribly inviting. The one thing I did like was the breakfast - it was above average.

BestWesternHotels, Corporate at Best Western Plus Peppertree Airport Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great location for airport access"

5
07/06/2017

Spent the night here before flying out of Spokane and couldn't have picked a better location with a reasonable price. The rooms are large, clean and well equipped. Free shuttle service is available to the airport and other nearby locations. Excellent hot breakfast to start the day.

AsstGMLibertyLake, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for filling out our survey. I am glad that you had a great experience staying with us. I am happy that you found our shuttle service helpful, and convenient. We hope to see you again soon. And hope you consider staying with us when ever you are in or flying out of Spokane.

"Excellent!"

5
22/05/2017

Van was clean, hotel was nice, swimming area needed curtains, I liked big screen tv in lobby, lobby bathroom was dirty and dark. Breakfast was awesome! Nice van drivers who took the time to drive us to airport/restaurant.

"exceptional experience"

5
22/05/2017

Everything was first-class. The room was clean and spacious. The staff went out of their way to make sure we had a good visit The breakfast bar was the best-stocked and most creative one we have encountered. This was probably our best hotel experience ever for a hotel in this price range.

"Excellent service and staff"

5
21/05/2017

I would definitely stay here again. The shuttle to the casino was a big hit! The staff was very helpful and had great attitudes and recommended great restaurants. The fitness center is opened 24 hrs and that's a big plus

"Business"

4
18/05/2017

The overall experience was very good. There is not breakfast options for vegan , more for vegetarian who eat eggs, and drink milk. There is a growing awareness of he impact of meat and milk on health and increasing number of people are vegan . Therefore hotel should make option for vegan - tofu and soy substitute

"In Spokane for job related training"

5
17/05/2017

The hotel its self is quite nice, the breakfast was AWESOME, and the pool and fitness areas are great! The rooms are clean and comfortable and tastefully decorated, the lobby and breakfast areas are nice. For me, what shined the most was the staff! The staff at this hotel take pride in their work and it shows! Everyone from the shuttle drives, the front desk staff, the cleaning staff, and the ones running the breakfast area. They were all very courteous and professional. I really can't say enough about the great staff! The only negative, which has nothing to do with staff or facility, is that there isn't much around the hotel. The shuttle can take you a few places so if you plan to explore the area rent a car or use uber!

"Review"

4
14/05/2017

Room was spacious I was upgraded bed was comfortable snhower was weird it was a upright soaker tub slash shower very awkward. Oatmeal was cold brown sugar hard staff was professional for the most part. Late night staff was looked unkempt. Over all ok experience other than weird shower & cold oatmeal

"Very Nice Accommodations, Great Staff, and Excellent Value"

3
13/05/2017

This is a very pleasant place to stay, not far from the river and great running, walking, riding paths. The staff was very pleasant and knowledgeable and readily available 24 hours. Unlike many facilities, this one has the pool, hot tub and other amenities available for a full 24 hours. The rates were another attractive feature. The Inn is also well situated to some great restaurants and for those who like it, golf courses.

"Tried . . . but, failed miserably over & over again"

2
13/05/2017

Now I know why all other local airport hotels were filled, and the Best Western was the only one with space available . . . because everyone else had previously experience POOR quality at any price! Bad room decorations, TV remote did not work unless you stood 1 ft. away from TV because it must have needed a battery to work - The only way to turn off the desk lamp was to unplug it - Did not get wake-up call and almost missed the flight - Don't expect to get your receipt even if promised with Express Checkout - - This list could go on and on, but not worth the effort to further list more reasons! I will end on one positive note: Even though the hotel was located right next door to a busy truck stop, the hotel was quiet and I only had to dodge the 18 wheelers while entering and exiting the one driveway that served both locations,

AsstMgrSpokane, Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our property. Your honest feedback is helpful. I'm sorry you had problems with the remote. Our front desk staff is usually able to resolve this issue. Our express checkout goes to your email. I'm sorry you didn't receive it the first time. I will make sure our desk staff knows to confirm correct email addresses with each guest while checking in. The desk lamps have different settings of brightness that respond to your tap. I'm sorry you were not able to turn it off unless you unplugged it. I will make sure my desk staff is fully trained on how to fix remotes and has full knowledge of the settings on the desk lamps so we can better assist you next time. Thank you again for providing honest feedback. Your comments will help us to be better in the future. Halee Trueblood General Manager

"blooms day race"

3
08/05/2017

sad that the shuttle that we usually use to get from hotel to race was no longer being offered. Had to get up extra early to leave to find a parking spot. which when you are doing a race that is the last thing you want to worry about.

"Awards Scam"

1
07/05/2017

Hotel used my rewards number to book rooms for 3 different nights, the problem is I did not make the reservations or stay there. I only noticed because I got an email from BW asking how mt stay was. When I called customer service to report someone using my account, they removed the stays worth 4800 points but took 32,000 points off of the account. I will never stay at a Best Western again.

AsstGMLibertyLake, General Manager at Best Western Plus Peppertree Airport Inn, responded to this review
Hello. I am so sorry for the mix up when making a reservation. A guest with the same first and last name as you and also a rewards member called to make a reservation and it inadvertently went on your rewards account. I sincerely apologize for the issue and we will be more cautious in the future. Thank you for telling me about this so that we can continually improve our service for our guests.

"Nice and Clean"

5
07/05/2017

Room was clean and neat, staff was very helpful and courteous. The breakfast had a large selection of food and they opened up early for some of us that had to leave by 6 a.m. We enjoyed our stay and next time we stay in Spokane we will stay here.

"Well priced, great nights sleep, and great breakfast"

4
04/05/2017

I needed a place to stay that was close to the airport and offered a place to leave my car for four days. The shuttle was accommodating to my needs and my car was safe. I slept well and really enjoyed the breakfast they had to offer...so many choices. The staff was funny and friendly. I was right across from the elevator and worried it would be too noisy, but it was not problem. The pool and hot tub are open 24 hours...can't beat that. Denny's across the parking lot and they have a full bar or family dining area. No complaints and I have stayed in very expensive hotels that had less to offer.

"AWESOME hotel, AWESOME stay!!"

5
30/04/2017

Wonderful hotel! Many little touches that were much appreciated (soap/shampoo dispenser, lots of soft towels, very pet friendly). Very quiet, never heard neighbors or the close airport. Shuttle to/from airport was great! Denny's across the parking lot was good - new menu, great salads!

"Outstanding Breakfast"

5
29/04/2017

One of best breakfasts I have experienced at a BW. Make your own omelet was a very pleasant surprise. The staff was truly exceptional, I have never had so many employees volunteer how much they loved working at Best Western. It showed in their service! I would return without question.

"Airport stay"

3
26/04/2017

Nice place better than other airport choices. Bed good. Room clean, staff friendly. Would stay again in the future. Need to be more attentive to the be members. Internet was flaky at best. Improvement

"Great Breakfast Included"

3
18/04/2017

First impression was a friendly check in person who directed us to the stairs the furthest away from our room. Second impression was the ugliest shag throw piillows on the bed. My third impression was opening the fridge in our room and placing my hand in something sticky. On the positive side, it was quiet when we kept the window shut. It turned out to now be a great location as there was not much close to the hotel for dining choices. But it was easy access to the I-90 to drive the 5 miles into town. They have the most extensive complimentary breakfast that I have had in a hotel. Don't miss it!! The pool/hot tub was rarely busy which was a plus. Despite these positives, this hotel appears to be very overpriced for its location and amenities. I would not stay here again unless it was under $80/night US.

"Easter weekend"

4
18/04/2017

Clean quiet hotel. Great breakfast. Pool and hot tub were enjoyed. Near major highway so easy to go anywhere. No shopping nearby. Gas station beside parking lot and 2 dining options and Cinnabon also right there. Staff very friendly and professional.

"Best of the best. Excellent in every way."

5
15/04/2017

This is the place to stay when visiting the Spokane and Airway Heights area and its very near the airport too. We stay here very time we visit here - about 4 times a year. The rooms are clean and perfect in every way, the staff is great and breakfast is wonderful.

"almost all great"

5
10/04/2017

all of the hotel staff made sure that our stay was lovely. All aspects of the stay were nice. The only complaint was that the fitness room had no circulation so all of the very nice plastic/latex equipment has not off-gassed. It was entirely unbreathable in the fitness room. I worked out in my room instead even though I had looked forward to using the equipment in the fitness room. But other than that, the stay was lovely.

"Much needed getaway!!"

5
07/04/2017

My husband and I decided to go visit some friends stationed at Fairchild AFB in Spokane and we looked into staying on base but they were completely booked. So, we looked into Stratford Suites but they booked as well since the ZAGS were playing over the weekend. We then came across BW Plus near the Airport. We made the best choice going through BW but the price could've been better. Overall, our stay was wonderful for my family and I.

"Highly reccomended!"

5
03/04/2017

We spent the night here on either end of our trip to Mexico. We parked our car and were delivered by the hotel shuttle to the airport in the morning, and when we arrived late at night and called them it only took them about 10 minutes to pick us up. The beds were extremely comfortable and the breakfast was generous and delicious!

"Great Service"

5
03/04/2017

We stay here when coming and going from a visit with our son and his family. BW Peppertree Inn makes it so easy for us. We fly in at midnight and they pick us up at the airport. We have a fast check-in and fall into bed. In the morning we enjoy a hot breakfast before the kids pick us up. On our way way, we get a great night's sleep and get a lift to the airport at 4:30 in the morning to begin our journey home.

"Clena, comfy, and friendly staff"

5
27/03/2017

Pet friendly, beautiful spacious, clean king first floor room. Great parking. Comfy bed and pillows. The building is either new or recently renovated and is nice throughout. We just happened upon this lost, and we're surprised to find a reasonably priced, great room at the last minute. Front desk was especially helpful and friendly.

"Great staff"

5
20/11/2016

They were really so helpful, especially Mo. When I had a problem with my TV the first time I stayed there with my boyfriend for a weekend getaway from the teenagers, she took the time to make sure it was hooked up correctly, and this time when I came in she recognized me and was very welcoming. Great staff! Could you plz turn up the hot tub some, though? Thats my only thing id change.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. We take your feedback serious and love to make changes. I'm glad our staff was helpful and welcoming during your stay. We hope to see you again soon. Assistant Manager Morgan Stroud

"Overnight stop en route to Portland"

5
19/11/2016

My and son & I stopped here on our way to Portland OR. The desk clerk said the property was completely remodeled a few years ago, and it shows. The interior was very clean and looked brand new. Our room on the 3rd floor was spacious, clean, quiet, and comfortable. I would stay here again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad everything was well up-to-date and we were able to accommodate your stay. We hope to see you again soon! Assistant Manager Morgan Stroud

"Needs some serious updating"

2
19/11/2016

Same as above. The hotel just looked out dated and was in need of repairs in the room. Heater did not work the 1st night. Wanted to tell somebody,but it was 2am & we just got off a plane and were tired.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize for the heater not working. We do hope you give us another chance to give you a better stay. We hope to see you soon! Assistant Manager Morgan Stroud

"Great place"

5
18/11/2016

Hotel was great. Food was great. Staff was great. Only negative thing I can say was my phone and laptop. Could not connect wirelessly to the Internet. Made for a frustrating experience being my mobile carrier does not get the best service.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize for the inconvenience about the internet issue. I'm glad we were able to accommodate majority of your stay. We hope you give us another chance to show you a better time. We hope to see you again soon! Assistant Manager Morgan Stroud

"Dog Friendly"

4
05/11/2016

We were on our way to Montana, so this was an easy stop off I-90. Close to the airport, but I didn't hear any airport noise. About 10 minutes away from Spokanimal Dog Park, which is one of the reasons we chose this hotel. We wanted to let our dogs run around before getting back in the car for a few hours. There is a nice, large, grassy area to take your dogs to relieve themselves. If your dog is well-behaved, you could probably toss a ball a few times and let them run a bit. It's not totally fenced in. We arrived too late to experience the Happy Hour. Did have breakfast there, the usual hotel buffet fare. The staff was friendly and the room was clean. We had a king room that even had a couch (hide-a-bed).

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and the location worked out perfect for you. We hope to see you again soon! Assistant Manager Morgan Stroud

"Beware"

1
01/11/2016

To hot to sleep!! It was unbearably hot they keep the heat in the hallway to hot..even with the air conditioner on or the windows wide open in the room, we could not sleep!!! After complaining we were transfer downstairs.. the night girls said upstairs is always unbearable hot they tell management all the time and they do nothing to rectify the problem. And that's one of their biggest complaints. shuttle drivers are not very experienced downtown running over curbs, almost sideswipe Park cars. And the worst of them all they charge your card when and whatever, they feel, not what was agreed upon... I currently have a fraud case going with my bank against this hotel!! I'd advise do not give your card over the phone... I will make sure everybody I know from Montana that goes over to Spokane often does not stay in this hotel!! Beware of this hotel!!

"Poor Shuttle Service/Good lodging"

4
29/10/2016

Conveniently located close to the airport, Denny's across the parking lot, pool open 24/7, while located next to a gas station and highway, the room was quiet. First time to stay and got caught in a shift change with my airport arrival at 9:40pm, made a call for a shuttle at 9:50pm and was told the next shuttle departed at 10pm and it would arrive by 10:10pm, made a second call for shuttle at 10:20pm and was told the shuttle would be there in 10 minutes, but did not arrive until 10:40, after riding the route, one could have walked to the hotel in less time, but the hotel was not visible from the shuttle pickup nor were there sidewalks along the entire route.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our property. I do apologize for the inconvenience with the shuttle. We're usually on top of the shuttle but I will definitely talk to our staff about the importance of customer service. We hope to see you again soon and to give us the chance to give you a better stay. Assistant Manager Morgan Stroud

"Great Airport Hotel"

5
27/10/2016

My husband and I stayed here on two separate nights in September 2016 (before and after our flights in/out of Spokane Airport). Best Western Plus hotels are generally about the same, and we found this one to be perfect for our overnight needs. Convenience to the airport as well as the Interstate made this a very easy access place to start and end our road trip to Glacier National Park. The beds were comfy. The staff was friendly and helpful. The rooms were clean. There is a Denny's restaurant and a truck stop next door. At first we were concerned about a problem with noise, but it was very quiet both times we were there. The breakfast was standard fare for this type of hotel, and we found it to be more than adequate for our tastes. We would definitely stay here again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad you enjoyed your stay and we were able to accommodate your night and everything was convenient and near by. We hope to see you again soon! Assistant Manager Morgan Stroud

"Awesome Stay"

5
25/10/2016

The staff were very helpful I called ahead to make a reservation and when I got there the next day they got me right into my room. Check out was not an issue at all dropped off my keys to the front desk and was back on the road.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad you enjoyed your stay and everything ran smoothly in a timely manner. We hope to see you again soon. Assistant Manager Morgan Stroud

"business trip to spokane washington"

5
19/10/2016

Excellent value for money. Courteous and helpful staff. The free breakfast was a delightful surprise with freshly made waffles and omelets. The location at the airport area allows business travelers fast access to flights to conduct business trips efficiently. Will stay there on every trip.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and our location was convenient and our staff was helpful. We hope to see you again soon! Assistant Manager Morgan Stroud

"Nice Place"

5
18/10/2016

I would recommend this hotel to anyone. Rooms were nice and clean. Breakfast was excellent with a great number of different selections to choose from. Location was good for what we needed. It was out of the hustle and bustle of the city.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and everything was quick and convenient. We hope to see you again soon! Morgan Stroud Assistant Manager

"Sad; but true"

2
18/10/2016

Our main reason for using this hotel in the past has been the free parking when flying from GEG airport. This is no longer an option at this hotel. Additionally; the cleaning staff entered our room unannounced while I was in the bathroom, even though the "do not disturb" sign was still placed on the doorknob.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize about the issue regarding the free parking. It's always been our policy to charge for parking if you leave your car with us. I hope you give us another try and hope to see you again soon. Morgan Stroud Assistant Manager

"personal visit"

5
16/10/2016

great hotel to stay in and also the closeness of Denny's is a real plus. have stayed at this best western for 5 years at least twice a year. always a good stop.the staff and the general manager have always been very helpful if we had an issue which we haven't.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and always glad to help. We hope to see you again soon. Morgan Stroud Assistant Manager

"Great customer service!"

4
16/10/2016

Hotel and food as expected for well run Best Western. Location is just a few miles from downtown Spokane. Staff extremely helpful and courteous! If room had pull-out couch instead of 2 padded chairs, it would have been a plus for families.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your nights stay with us and our location was convenient. We hope to see you again soon! Morgan Stroud Assistant Manager

"Good location and check out experience"

4
15/10/2016

Good location on the eastern outskirts of Skokane. We chose it because we had good success with the BW in Arlington. They only had one room left with a king or two double which was a handicap accessible room. Would not have been our choice because it makes the layout awkward. It is quiet despite being be the freeway. Parking is plentiful and close to the entrances. We thought the housekeeping was not up to snuff when we saw footprints in the elevator lobby and the elevator but thought they could have been from someone returning from the pool. However, we found the same footprints in the room and cleaned them up. Check-in was quick and efficient. We were not fans of the air conditioning system. It was pretty loud and billowed up the curtains and up the window instead of out into the room. I fixed that by putting some cushions against the curtains. We checked out early as we wanted to be on our way. The desk clerk checked us out and then since she was also starting to set up breakfast she prepared a breakfast to go but also brought out some yogurt and juice that we could eat quickly there. She saved the day for us and also bumped the caused me to bump the rating from 3 to 4.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I do apologize for the unusual incident regarding the footprints in the elevator and in your room. I will talk to our housekeeping staff about the importance of customer service as well as cleanliness of our hotel. We do hope you give us another chance and hope to see you again soon. Thank you. Morgan Strroud Assistant Manager

"Leisure"

5
15/10/2016

Very clean, comfortable beds, awesome breakfast. Downside was that we were contacted once before the day of arrival and twice the day of arrival to confirm reservation. A bit over kill. Also was told on the last call that they were calling to make sure we were coming so that we weren't charged a late fee. We would have called the day before, before the time of cancellation. Also, we confirmed with a credit card. Felt we were being bugged too much.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I do apologize for the inconvenience of the phone calls. We just like to assure you're still staying here. We hope to see you again soon! Morgan Stroud Assistant Manager

"Motel for Airplane Arrivals and Departures"

4
11/10/2016

The Best Western Peppertree is conveniently located near the Spokane International Airport with plenty of rooms that can accommodate you and your partner or family. Rooms are clean, up-to-date, and with all the amenities you need for a short or long stay. In our future visits to family living in Idaho on the Snake River we will book this motel for sure!

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and happy to see that you will be staying with us again! We hope to see you again soon. Assistant Manager Morgan Stroud

"Welcome to happy hour & the Denny's next door has a bar!"

5
06/10/2016

So we love the BW Peppertree not only for the nice room & wonderful staff, but if you get there in time they have a lovely little happy hour for their guests. It's awesome! I've never been to a hotel that has a happy hour, that doesn't have an actual bar. What a unique idea. Not that we are big drinkers but what a nice way to relax after a day of driving. Even the Denny's across the parking lot has a quaint little lounge and some great food. I highly recommend this place. Price was great as well.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your nights stay. We hope to see you again soon! Morgan Stroud Assistant Manager

"Clean, Friendly, and Shuttle Service"

5
06/10/2016

We reserved a room at this hotel knowing we had a flight that arrived late at night and needed shuttle service to the hotel. We arrived at midnight and the hotel sent out the shuttle after we called. Friendly shuttle driver picked us up. Check in and out was fast and efficient. The room was a bit quirky with the sink in the room. Breakfast was great - make your own omletts was a surprise. I would stay here again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay for the night. We hope to see you again soon! Assistant Manager Morgan Stroud

"Unclean sheets ...but solid breakfast"

2
04/10/2016

We checked in around 8:30pm and asked the front desk if they could match any rates we found online. They could not, so we sat in lobby and booked our room online instead. The front desk manager, Mo, is a warm and helpful agent, who gave us great advice on touring downtown Spokane. The sheets, however, were not clean. I reported this directly to the front desk and with housekeeping already gone home, and no other king suites available, I was forced to change the sheets myself. We found the breakfast to be quite good the next morning and all the staff at the property were exceptionally friendly and warm. At check-out the same manager assured me that she would be in touch with me regarding rectifying the matter about the clean sheets. It's only been three days, but she has yet to reach out. I would not stay here again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize about the unclean linen and will talk to our housekeepers about the importance of customer service. I'm glad we were able to still accommodate your stay and the breakfast was a plus. I hope you give us another chance to show you that we are all about customer service and have a better stay with us. Assistant Manager Morgan Stroud

"What happened to this BW Plus hotel?"

2
03/10/2016

We have stayed at this hotel many times and whatever they have done to this hotel with changing of interior, rooms, entrance, furniture and all has totally wrecked it. There was animal hair on our little couch and the carpet. The people at the desk were still super, as was the breakfast and attendants in the breakfast area. This is no longer a place that we will stay. The abandoned hotel next door does nothing to add any pluses to this Best Western. The old hotel was 100 percent better than it is now. They need a totally new decorator!

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize about the unusual issue with animal hair on the furniture and carpet. I will talk to our housekeepers about the importance of customer service and I assure you that we will get this handled. Again, I do apologize and I hope you give us another chance to prove to you that we can do better. Assistant Manager Morgan Stroud

"Clean and Friendly reasonable rates for Park and Fly with good shuttle service"

4
03/10/2016

Stayed one night with a Park and Fly, 6:00 AM shuttle with a nice friendly Shuttle Driver even though it was 5:45 AM, Found the front check staff to be very helpful even with getting my boarding passes printed out for me................Looked like a great Breakfast but was up and gone before 6:00. Missed happy hour but will fly on a different day next time............

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay. I'm also glad that our staff was friendly and helpful. We hope to see you again soon! Assistant Manager Morgan Stroud

"Close to airport with shuttle service"

4
03/10/2016

Wonderful front desk staff. I was helped by Mercedes and she was patient and helpful with all my questions. Clean and large room. Warm breakfast, with more options than I expected. They even have a to go bag for early check out customers.

"Very Nice Stay"

5
30/09/2016

Had a very nice stay at this hotel. It is beautifully decorated. The hotel staff was friendly and helpful. Loved the Happy hour and breakfast. Having the pool accessible 24 hours was a nice option. The check-out time was later than most hotels, which is nice. Really enjoyed my stay here.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and our staff was helpful. We really hope to see you again soon! Morgan Stroud Assistant Manager

"Would not recommend"

2
29/09/2016

The only reason I gave this a poor instead of terrible is because the staff was pleasant. The room was not clean. Floors sticky, toilet smelled of urine, toaster oven was dirty. Not a good experience. We canceled our second night.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize about you unusual stay. I will talk to our staff about customer service and assure you that this won't happen again. We hope you give us another chance to show you a better time. Hope to see you soon. Morgan Stroud Assistant Manager

"Spokane stay"

4
28/09/2016

Nice,clean and quiet. Our stay was very nice. The staff was friendly and continental breakfast was very good. They also gave out to go snacks when guests check out. The price was also very affordable.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you taking your time to review our property. I'm glad we were able to accommodate your stay. We hope to see you again soon! Morgan Stroud Assistant Manager

"Great breakfast, clean comfortable hotel"

5
28/09/2016

Hotel offers one of the best complimentary breakfasts I've eaten, with a great, friendly staff in the breakfast room. Rooms were roomy, spacious, clean and reasonably priced. Hotel close to airport but not noisy.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and everything was good for you. We hope to see you again soon! Morgan Stroud Assistant Manager

"Convenient location "

5
28/09/2016

Nice and quiet hotel. Front desk staff was very friendly. Conveniently located close to GEG and Spokane town. There's Dennys at the parking lot and gas station at walking distance. I would definitely recommend it.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time and reviewing our property. I'm glad we were able to accommodate your stay and our staff was helpful. We hope to see you again soon! Assistant Manager Morgan Stroud

"Great Hotel and Staff"

5
28/09/2016

Thus is a very nice Best Western hotel easy off hwy.Dennys next door, which has good food and friendly staff.The breakfast buffet was the best you can make your own omelet.great choise of food . well come back.rooms are very nice .

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay. We hope to see you again soon. Morgan Stroud Assistant Manager

"Clean, friendly, easily accessible"

5
24/09/2016

We needed last-minute overnight lodging on the final night of a 10-day road trip through the northern plains and Rocky Mountain states. We chose the Best Western Plus Peppertree Airport Inn based on its location close to a freeway in the direction we were headed. The price was competitive with other properties in the area and we are BW members. We were pleasantly surprised with the quality and comfort of the room, the quality of the breakfast and the friendliness of the staff. For a quick, overnight stay, it was perfect for our needs.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate the end of your trip and the room were up to standards. We hope to see you again soon. Morgan Stroud Assistant Manager

"They gave other guests keys to my room and the front desk called me 4 times at 1:30 a.m. To ask me my name."

1
17/09/2016

Last night at the Best Western Peppertree near the Spokane airport was the worst and most bizarre night I have ever spent in a hotel. I was in a room with my son. Around midnight, two strangers unlocked the door to our room and began entering until I woke up and yelled at them. Somehow the front desk gave them card keys to my room. Then at 1:37 a.m. the phone rings, I answer and the caller hangs up. This happens three more times. The fifth time the caller speaks and it's the front desk. She says the manager told her to call to ask my name because they didnt record it when I checked in. This is at 1:37 a.m.!!! So if you want strangers entering your room and the front desk calling you in the middle of the night, stay here. Otherwise, avoid it at all costs.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize for the unusual miscommunication with our staff. I will talk to our staff about the importance of customer service and make sure something like this doesn't happen again. We do hope you'll give us another chance. Hope to see you soon. Morgan Stroud Assistant Manager

"Near airport"

3
17/09/2016

We stayed here because it was close to the airport since we had an early morning flight. Since we left the hotel at 4 am we weren't able to have breakfast. However, in our gift bag we had a couple of granola bars that we were able to use for breakfast. Free parking was limited and we were lucky enough to grab a free spot. We knew if we left we would lose the spot so we walked to dinner. There are several choices within walking distance. We got an evening fresh baked cookie in the lobby. When we got ready to go to sleep, there was lots of traffic noise for several hours. In the morning I was hearing TV or music. When I walked into the hall the music was coming from the speakers. 4am is too early to have music going through the intercom. The bed was comfortable.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I apologize for the inconvenience with the noise problem you had. That's very unusual at 4am. We do hope you will give us another chance and hope to see you again soon. Morgan Stroud Assistant Manager

"Silverwood trip"

2
14/09/2016

This place was ok. Not the most comfortable beds. The free breakfast was a joke. If you were not there when it opened you were not going to get food really. When we go back this will not be where we stay.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize about the issue with breakfast. I will talk to our breakfast crew about the importance of customer service. I hope you give us another chance to accommodate you to the best of our abilities. Thank you. Morgan Stroud Assistant Manager

"Should Not be Qualified as a BW Plus Hotel"

2
12/09/2016

Old, worn out hotel. The lobby looks nice and that's about it. When we walked into our room, the bleach smell was so strong that our eyes were burning. The AC wasn't running which is weird because we had reservations and it was HOT outside. We decided to go out to eat and try to let the bleach smell dissipate and let the room cool down. The refrigerator didn't work; the beds were uncomfortable, the sheets were pilled. As I said, old & worn out. The breakfast was mediocre. How this hotel was named a Best Western Plus is beyond my comprehension unless there's no longer any standards to earn this rating. CANNOT recommend this hotel.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize about the inconvenience with your stay. The bleach smell and the refrigerator not working is not acceptable at all. I will talk to the house keeping and make sure this doesn't happen again. Again, I do apologize and hope you give us another chance. Hope to see you again soon. Morgan Stroud Assistant Manager

"Not for me"

2
09/09/2016

We booked two rooms and try though they may the best Western computer system would not allow them to allow two different credit cards. I am not exaggerating when I say it took over an hour to check in. Otherwise okay. Except for breakfast. The yogurt was only a little bit expired. You can do better.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I sincerely apologize about the inconvenience of our computer system and the issue with breakfast. I hope you do give us another chance to prove to you that we can do better. Again, thank you. Morgan Stroud Assistant Manager

"Hillary c said it all"

3
08/09/2016

I think we got the same room. Banged chins on that platform bed several times- comfy bedding, dated hotel but clean. Very friendly nite staff. Denny's just a few feet for a quick bite to eat. One nite for us- in 10pm and out by 8 am.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time and reviewing our hotel. I'm glad your stay was well accommodated and I do apologize about the bed frame. We hope to see you again soon. Assistant Manager Morgan Stroud

"Nice big room"

4
07/09/2016

We stayed at this Best Western for one night while on a mini road trip. We use BW frequently and this location was good. The room was large. It had 2 queens and a rather large seating area with a couple chairs along with the usual desk dresser, etc. The room was clean and the beds were comfy. Breakfast was ample but very busy. The staff struggled to keep up with demand but I did not go away either hungry or feeling like I missed something. Our only complaint would be the AC unit. We like the fan on all night and this one cycled on and off. It also seemed to stay warmer than we wanted even though we turned the temp way down. The location is very convenient being right off the freeway with gas and another restaurant in the parking lot. I would stay here again if in the area.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time and reviewing our property. I'm glad to hear that your stay was very well accommodated. We hope to see you again soon. Assistant Manager Morgan Stroud

"Great hotel!"

5
06/09/2016

We enjoyed both the pool and hot tub during our 3-day stay at this hotel and really appreciated the fact that it was open 24 hours a day! The staff was friendly, and the breakfasts were wonderful. (We did go down a little later for breakfast as we heard it could be very busy at times.) They had many options including omelettes, waffles, scrambled eggs, sausage, hash browns, yogurts, cereal, donuts, fritters, etc. We were amazed at the selection! Great stay and great visit to Spokane!

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking you time to review our property. I'm glad we were able to accommodate your stay and the staff was friendly and helpful. We hope to see you again soon. Assistant Manager Morgan Stroud

"Nice, comfortable place to stay, but"

4
05/09/2016

Always enjoy staying at Best Western Hotels! This is a very nice place to stay, BUT there were not enough towels in our room, and no extra blanket in the closet that my husband likes to use cause I prefer sleeping in a cold room. :-) Also don't like when the fan doesn't stay on all night for the air conditioner. Goes off & on all night. Their breakfast looked great, but we just walked right over to Dennys next door because there were others using the make your own omelet machines, and it was a bit busy there at the hotel breakfast. Dennys was a great place next door to get a good quick meal with great service.

"Nice room and nice breakfast"

4
03/09/2016

Spent one night at this hotel while on a road trip. The location was convenient to the freeway, airport and gas station. Our room was clean and comfortable. The breakfast had the usual items (cereal, fruit, yogurt, bread, muffins, etc.) and make-your-own omelets. The staff was nice and professional. We chose this hotel because of it's convenience to the freeway, and this hotel could accommodate parking for our small moving van. If we are on another road trip and need to stay near the freeway, we will stay here again.

"Nice staff but strange room"

3
01/09/2016

Normally I love Best Western. We had reserved a king room which are usually large enough for us and all our luggage/stuff (we bring pillows and a cooler). The bed was in some strange type of frame that stuck out 2" from the bed all the way around. The room was already too narrow to begin with. There was probably 2 feet of walking room between the bed and the TV/fridge/desk/luggage rack. I'm sure I bruised my shins 6 times in the first hour and several times during the night. We also had many issues with their TV remotes. Thank goodness for Mo, the front desk clerk. She is truly a gem! She retrieved 3 remotes reprogrammed them and finally got one to work on our TV. Their breakfast included make-your-own-omelet machines. Theoretically a good concept until you have 20 people waiting to make one at the same time and they take about 4 minutes each. Since that was the only option for a nutritious breakfast we waited and waited. Our second morning there we got up really early and had the machines to ourselves.

"Convenient to Airport"

4
31/08/2016

We were ready to fly home and as usual, BW Plus provided us a nice stay. We got a ride to the airport to return our vehicle and the same van took us back for our flight the next day. The staff were friendly and the room was very nice. Breakfast was also very good. The staff there were very accommodating for our needs. Infused water available in the lobby.

"Comfortable stay"

5
29/08/2016

I stay at this Best Western several times a year. I have never had any issues here. The staff are friendly and helpful. The rooms are comfortable and clean. The location is close to the airport, Spokane, Cheney, and my family. I enjoy staying here!

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad you enjoyed your stay with us and that our staff are very friendly and helpful. We hope to see you again soon. Assistant Manager Morgan Stroud

"Great Stay by the Airport"

5
27/08/2016

Excellent location and staff are very professional when coordinating transportation to and from the airport. Breakfast items are fresh and the space is abundant. Rooms are clean and management is attentive to the needs of the guests.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad that our staff was able to accommodate your stay and you enjoyed it. We hope to see you again soon. Morgan Stroud Assistant Manager

"Nice Clean Quite Hotel"

5
26/08/2016

good location, 10 min from downtown and 2 min from airport. clean rooms and reasonable breakfast with verities of items to choose from. small swimming pool but good enough for an evening break. Fast internet

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and you enjoyed our amenities and our location. Morgan Stroud Assistant Manager

"They Allow Pets"

4
24/08/2016

Had to stay in a hotel overnight do to our RV being worked on. The hotel was close by and accepted pets, we travel with 2 small dogs. The place was clean and updated. There was a Happy Hour and a nice breakfast buffet with make your own omelettes. Pet walk area too.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our hotel. I'm glad we were able to accommodate your stay. Hope to see you again soon. Assistant Manager Morgan Stroud

"Quiet, clean, comfortable stay"

4
20/08/2016

Spent one night here on our way through Spokane. The room was quiet and clean and the service was great. It had everything we needed for a quick stay and a nice location on the outside of Spokane. There aren't a lot of restaurants in the area (Denny's does share the parking lot) so we had to drive a little way to find something to eat, but it wasn't too bad. Breakfast in the morning was ok, but not great. My husband thought the omelet he made was pretty good.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay. We hope to see you again soon. Morgan Stroud Assistant Manager

"comfortable, near but not in downtown"

4
19/08/2016

We appreciated the helpful staff and comfortable beds after a long day of traveling. The room was clean and comfortable, with a small fridge and microwave. The location is convenient to the airport, but there's nothing in the immediate area except a Denny's restaurant (where we had dinner one night). Fortunately, it's just a few miles to downtown Spokane. The breakfast is a hot, standard breakfast for a motel chain.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay. We hope to see you again soon. Morgan Stroud Assistant Manager

"Another good stay at a Best Western"

4
18/08/2016

Best Western once again provided us with a comfortable and very good stay. Becoming a reliable place to stay! The beds were comfortable and pillows too, whilst the rooms were at a good fair size, allowing a lot of space for a party of four. Location is nearby the airport (if needed) and about 10 minutes from Spokane city centre, easy access with the freeway less than 100m away, Only downside was the '24-7' coffee constantly cold and not refilled. This was pointed out several times to the staff who often forgot to refill it, leading to three or four requests. would stay again if in the vicinity!

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and do apologize for the coffee issue, I will talk to our staff about the importance of customer service. Hope to see you again soon. Morgan Stroud Assistant Manager

"Short Stay with Kids"

4
18/08/2016

I came with my kids for a quick overnight to see family in Spokane. We booked this hotel after reading a couple fairly positive reviews. Overall it was a great experience. The check-in was a little bit on the slow side but the hotel presented nicely. Everything was clean and I enjoyed the higher quality towels in the bathroom. The king bed was luxurious and I appreciated the second pull-out bed even though we didn't use it. My mom and I both would have like to see creamer in the coffee boxes (even it was dry creamer). Overall great stay though...will stay again!

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking your time to review our property. I'm glad we were able to accommodate your stay and the staff was helpful. Hope to see you again soon. Morgan Stroud Assistant Manager

"nice stay for the price"

4
14/08/2016

We have stayed at this Best Western location and a few times now and have never been disappointed. The staff at check in are very polite and efficient. The hotel is located near Northern Quest casino and some great places to eat. There is also some shopping in the area. The breakfast in the morning is good and the staff keeps the food replenished. It is a great location.

"stay at airport"

5
14/08/2016

The hotel was very nice. However the drive to the airport entrance was much longer than expected since the hotel was at the other end of the airport runways. It was convenient since there was a full service, 24 hour restaurant across the parking lot.

"Always stay here when in the are visiting family and friends."

4
13/08/2016

Love the courtesy of staff whenever I stay here. They don't mind going out of their way if need be to solve any concerns you might have. Easy excess to Freeway, gas stations and has a Denny's in the same parking lot for easy dining. The beds are very comfortable, the rooms very clean and a comfortable lounging area to visit in or just watch television and relax.

"Great Hotel"

5
13/08/2016

The people that work here have a heart and you can tell they love to help. The rooms are great and everything they put in the rooms, you can tell they care about there Hotel. The food was great and it is a very quiet Hotel so we had a great nights rest.

"Met expectations for BW Plus"

5
07/08/2016

Pros: Last minute stop, room was available, clean and comfy. Pool/spa was clean and we enjoyed it very much. Ate dinner at Denny's, we were very happy with the food and service. It is literally across the parking lot. The breakfast is probably the best we've had at a BW Plus. Scrambled eggs, sausage, fried potatoes, make your own omelets and waffles, coffee, tea, apple and orange juice, yogurt, apples, bananas, oranges, cold cereal and donuts. You name it, they had it. Everything looked and tasted fresh! At checkout we realized we had forgot to ask for AAA discount at check-in, they happily applied it. Customer service is top notch! Cons: Absolutely none!

"Great stay!"

5
07/08/2016

This hotel was the best. We flew in at midnight and the shuttle picked us up quickly. The desk staff was happy and helpful at all hours. Our room was clean, comfortable and quiet. The breakfast bar was top notch with many good choices. So pleased with our entire experience. We will definitely stay here again next time we are in town

"Still Great!"

5
05/08/2016

Stayed here years ago and had another great experience. Always feel safe and that my auto is okay too. Kudos to Khara and Megan for their great help. Loved the breakfast as there was something for everyone's tastes.

"Expected more for the price"

3
03/08/2016

Modern updates to decor and the room we booked surprised us with 2 beds and a sofa bed accomodating both of us nd our 2 daughters. Unfortunately the king mattress was lumpy and no linen for sofa bed. Late check-in and single staff member was impatient and slightly overwhelmed with simultaneous phone calls, answering other customer questions and checking us in. Curt in his explanations/descriptions. Breakfast usual BW affair but despite roominess and crisp decor, trash spilling out of garbage bins and dirty table tops ; no water dispenser either. No express checkout offered. Over-charged for location and quality.

"Fabulous customer service"

4
29/07/2016

The staff went out of their way to accommodate our group and we all really appreciated their help! Wonderful, friendly people. They moved our dates, allowed for early check out with out penalty and made sure that our whole group was together, which was really nice!

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear your group enjoyed your stay and received great customer service. We hope you come back soon. Morgan Bailey Assistant Manager

"Great breakfast!"

4
25/07/2016

Room was clean and tastefully decorated. Bed and pillows were comfortable. Breakfast was fantastic and had many hot items. I enjoyed the cheese and the salsa for the scrambled eggs. Free shuttle to the airport, casino, and some restaurants.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear you enjoyed your stay, our breakfast, and amenities. We appreciate you taking the time to write this review, and we hope you come back soon. Morgan Bailey Assistant Manager

"Good Visit"

5
25/07/2016

This was a great place to stay. The room was clean and the food was really good at breakfast. I really liked the make your own omelette. Would definitely stay again. It wasn't very far from the airport so that made it really handy.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our hotel. I'm happy to hear you enjoyed your stay, the amenities, and location. We can't wait until your next visit to Spokane! Morgan Bailey Assistant Manager

"Week for sports tournament "

3
21/07/2016

I believe that the room was good and air conditioning good cause the whole hotel was a bit hot due to the dry hot temperatures outside. It made it quite hard to stay motivated to Explore the countryside when not playing softball. Nice washing facilities to do the uniform between games. Breakfast was a bit rushed due to full capacity so, hard to get in for that but, Denny's in parking lot. Room had well maintained furniture and nice bathroom. Small refrigerator could have been colder, brought medicine that had to be refrigerated and it seem to not get too cold and the ice packs would not freeze properly.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear you enjoyed your stay. Next time you're in Spokane, we would be happy to turn up the dial on your fridge and freezer so that it will be cold enough. I hope you come back next time a tournament brings you through the area. Morgan Bailey Assistant Manager

"Will be back"

5
19/07/2016

Easy parking close to our room, great bed, we are an older couple & need first floor room, terrific breakfast with lots of choices. Staff was very accommodating. We don't travel to Spokane that often, but when we do we stay here.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear we were able to accommodate all of your needs. I hope the next time you're coming through Spokane, we see you again! Morgan Bailey Assistant Manager

"An Good Stay Near the Spokane Airport"

4
18/07/2016

I travel often and occasionally use the Spokane Airport. From where I live I must drive 2.5 hours to get there and with early morning departures or late night arrivals, I often prefer to stay near the airport rather than make the drive. The Best Western Pepper Tree has always been a great oasis for this purpose. My rooms have been clean, quiet and relaxing. Staff have always been very kind and helpful. I will continue to use it as my base in Spokane.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our hotel. I'm happy to hear we have become a regular stop for you when using the Spokane Airport. We appreciate your loyalty, and are looking forward to your next stay! Morgan Bailey Assistant Manager

"Great Staff! Great Rooms! Close to the Airport!"

5
18/07/2016

Stayed two separate nights at this Best Western. Great location close to the airport! The front desk hosts are very friendly and knowledgeable. Fast check-in and check-out without delay. We had a king bed room that was very clean and the bed quite comfortable. Their complimentary breakfast is great with no waiting for refills of any food items. Just across the parking lot is a Denny's Restaurant that includes a lounge, if you prefer to enjoy some alcoholic beverages. The restaurant is open 24 hours and serves breakfast, lunch and dinner. There is also a gas station right next door, so if you need to fill your rental car up with gas before returning it, this is a very convenient location to do so. This location also includes a nice gym/workout room and a swimming pool.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear you enjoyed your stay on multiple occasions. Thanks again for your loyalty, and we hope to see you again soon! Morgan Bailey Assistant Manager

"Our trip in 216"

5
18/07/2016

Of the four BW Plus Hotels we stayed at we found BW Plus Peppertree Airport Inn Spokane to be the very Best; Our room was great and very clean, the bed was fantastic, better than the one we have at home, there was lots to choose from for breakfast and it was delicious. The staff were exceptional, friendly nice and helpful. We would not hesitate to recommend this great hotel....

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear you had a positive experience during your stay, and thank you for recommending us. We hope you come back soon! Morgan Bailey Assistant Manager

"Great staff"

5
17/07/2016

This hotel is just off the hwy. I booked it because it was the best price, hoping for something more than the typical hyw motel. I was impressed when I walked in to the property. The staff was very help fun, worked foe me and my companions to have aND a joined rooms even those it was 2 separate booking. The hotel was quiet and comfortable, all you hope. Full breakfast, honestly didn't eat any but looked more than tlhe typical fair and hot!so now I must acknowledge the staff, as I said helpful with room, but it was more than that, they were excited for me and my companions in our excited for going to a concert. One in particular was May, she was outstanding, genuine in her compassion, all the skills of great customer service with full authenticity, a memorable young woman. Will stay again when I am up there.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm glad you had a pleasant experience. Thanks as well for your compliments to May. I'm happy to hear she provided you friendly service. We can't wait for your next trip to Spokane. Morgan Bailey Assistant Manager

"Best Western Peppertree"

4
17/07/2016

Clean rooms & friendly staff. We were there for a weekend of racing at the Spokane Raceway park. So it was not far from the racetrack & there is also a mini mart close by for those late nights. Rooms are good size and not cramped and parking is well lit. There is not an ice machine on the 3rd floor but other than that I wouldn't really have any complaints. There is a good selection for complimentary breakfast. You can make waffles and omelets with good variety of fillings.

"Friendly Staff, Adquate Motel"

3
12/07/2016

I'm not sure what it takes to be a Best Western Plus, but I was disappointed. The bed was comfortable and the room looked renovated. It was a tight squeeze for a wheelchair, but the room had a roll- in shower. There were only two towels in the room and the tissue box was empty, as was the shower gel container on the wall. At the rate of being really picky, one-ply TP added to the overall picture. The gift shop had some interesting items as well as bottles of wine and beer. The breakfast bar did offer a make-your-own omelette, which was nice. Only two kinds of yogurt, key lime and orange cream, which had an expired date on them. Denny's is next door.

"Best Western Plus"

4
08/07/2016

Clean, comfortable and friendly staff. Near a truck stop so might be noisy but I'm deaf so not a problem. Close to airport and Spokane without having to drive into town when coming from the west. Would definitely stay at again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I am happy to hear you enjoyed your stay. We are looking forward to seeing you again during your next visit to Spokane. Morgan Bailey Assistant Manager

"Convenience With A Package Deal"

5
08/07/2016

The hotel offered a package deal to stay and park while on an out of town trip. Service and convenience to park stay and be transported to terminal was a real time saver and convenient. It does not get any better for an early morning trip.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I am happy to hear you were able to take advantage of our Park and Fly package and utilize our shuttle service. We hope to see you on your next trip out of the Spokane Airport! Morgan Bailey Assistant Manager

"Gem of a place!"

5
04/07/2016

the staff is helpful and friendly, the pool is warm and inviting, the room is well appointed, the lobby is well furnished and attractive, and the breakfast offerings were outstanding. A definite return here is in our future.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I am happy to hear you enjoyed every aspect of your stay, and we can't wait until your next trip to Spokane! Morgan Bailey Assistant Manager

"Excellent stay"

5
03/07/2016

Due to a flight cancellation, the airline put me up for the night at this hotel. What a pleasant surprise. Excellent customer service, prompt pick up at hotel, friendly, knowlegable staff, very nice rooms, and clean, clean, clean.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel! I am happy to hear you ended up staying with us, even if the circumstances weren't preferable. We hope next time you are in Spokane you come see us again! Morgan Bailey Assistant Manager

"Great people and stsy"

5
02/07/2016

I travel a lot and this was my 3rd time there and it gets better evert time.The people are the best and the rooms are great I just wish they still had the nightly beer available the breakfast is always awesome

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our hotel. I am happy to hear you enjoy your stay every time you are here. We really appreciate your loyalty, and we can't wait until your next stay! Morgan Bailey Assistant Manager

"Pleasant 2 day trip"

4
29/06/2016

My husband played in the Hoopfest 2016. This was the first time we stayed at the BW Plus Peppertree. We will definitely try to book for next year's Hoopfest 2017. Easy on and off I90. The best recommendation I could make is to have a shuttle that would take you to downtown Spokane for those attending Hoopfest. I heard from some BW employees that they have shuttled in the past to another festival. We stayed in a double queen room. It was pleasantly spacious and clean with the exception of the coffee maker. When I went to make coffee, there was white flaky bits in the water reservoir. The free hot breakfast is one of the best I've ever had in a hotel. My kids and I were excited for breakfast the second day. Sunny and Heidi are HUGE assets to the BW team. So very accommodating and made you feel like family. Thank you for having them on staff during my stay. My entire family was so completely satisfied. You will see us again!

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for your compliments to our hotel and to Sunny and Hiedei. We are happy you enjoyed your time in Spokane during Hoopfest. Thanks for your suggestions regarding the shuttle. It is something to look into. I'm sorry to hear about the unfortunate and unusual incident with the coffee maker, but I'm happy to hear you otherwise enjoyed your stay. We will see you next year! Morgan Bailey Assistant Manager

"Nice Stay"

4
22/06/2016

The hotel is clean, rooms spacious, bed comfortable, water pressure in the shower is great. Breakfast was different and tasty, the staff nice and helpful. Centralish location with little noise. I would stay here again if in the area.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our hotel. I'm happy to hear all aspects of your stay were enjoyable. Should you find yourself in Spokane again, we'd be excited to have you stay with us again! Morgan Bailey Assistant Manager

"Overnight"

4
20/06/2016

The breakfast was a different than normal with the addition of a omelet station. Excellent addition. Ladies that were servicing the bar were extremely helpful. A pleasant experience. We will definitely visit this property again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear you enjoyed our breakfast staff and choices. We can't wait until your next stay with us. Morgan Bailey Assistant Manager

"Comfortable and reliable Hotel"

4
18/06/2016

This is where I stay exclusively when I travel to Spokane. Nothing about it blows my mind, I have just had a clean, comfortable room every single time I'm there. I've never had problems and the staff is great. There is variety to to the breakfast which I like (build your own omelette bar on my recent stay). A short 5 minute drive into down town, but out away from the crowds with close airport access. Great hotel

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I am happy to hear you have a great experience every time you stay. Thank you for your loyalty, and we will see you on your next trip through Spokane! Morgan Bailey Assistant Manager

"Good value, nice room & staff"

5
17/06/2016

Situated fairly close to where I was going, easy access to highway. Big room, nice office desk & chair. Almost 1/2 the price of Hampton made this choice a no brainer. Friendly staff able to accommodate ground floor room request (checked in around 5PM). Motel was clean, wish I had time to try out the pool and exercise room. Seemed safe and secure.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear you received excellent service and enjoyed our amenities. We hope you come back soon to try out our fitness center and pool! Morgan Bailey Assistant Manager

"Best Western Spokane Airport"

5
17/06/2016

Unfortunately we were only here for one night, the staff at this hotel were great. Front desk people were tops. Breakfast room was also well attended and made for a pleasant start for the day. There is no computer for guest use, however front desk went online to confirm my flight for me. Friendly staff.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear you enjoyed your stay and received great service. In the future, we have iPads for use in the lobby so you can take care of all of your business needs. We can't wait until your next stay with us. Morgan Bailey Assistant Manager

"Stay Away"

1
13/06/2016

Stayed specifically for the 24 hour airport shuttle (6 am flight), they left me in the parking lot and refused to call the driver back (phone broken?). No offer to call a taxi to make sure I made my flight. Room had awful smell, staff agreed and their solution was to spray a fog of Fabreeze. Wake-up call from previous guest (assuming) at odd time. Wheelchair accessible with no way to shower in a wheelchair and no shower chair. Dirty towel (see photo). Happy hour is a joke: $1 canned beer (only domestic Coors) from the store, that's it. Check in went well in the afternoon, but from there it was down hill. Early morning desk clerk needs to be fired.

"Stay Away"

1
13/06/2016

The main reason I stayed here was because of the 24 hour airport shuttle. They left me in the parking lot and told me their phone was 'broken' so didn't call the driver back. No offer to call a cab so I would make my flight. Dirty towels, stinky room, and their supposed 'happy hour' was a special in the store: $1 for a can of beer!

"Good service, nice rooms, convenient location"

4
08/06/2016

24 hrs airport shuttles make this a top pick for air travellers. The rooms are attractive with good beds and the staff gives efficient service. There is a large lobby and breakfast area with lots of varied seating options.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for choosing to stay with us, and thank you for taking the time to review our hotel as well. I'm happy to hear you enjoyed your stay. We can't wait till your next trip to Spokane! Morgan Bailey Assistant Manager

"peppertree"

4
07/06/2016

Great place to stay. A little high in cost. 3 Miles from airport. We stayed here the day before and day after the trip. We had a lot of luggage and they accommodated us near the entrances. This was just for 2 nights and with Denny's next door it made it very convenient.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for choosing to stay with us on either end of your trip, and thanks as well for taking the time to review our hotel! We are happy to accommodate you anytime you're passing through Spokane, and I'm glad you enjoyed your stay! Morgan Bailey Assistant Manager

"Great Rest Stop"

5
02/06/2016

Free Breakfast. Very comfortable bed. Nice staff. Next to highway. No road noise. Near airport. What else can I say, convenient to highway, clean, comfortable, quiet, just a very pleasant stay. The art decorations and decor in general is very good quality, like a touch of an art museum. I really enjoyed the decorating. Gave me an upbeat and new feeling.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our hotel. I am happy to hear you thoroughly enjoyed your stay and enjoyed the decor and amenities. We hope to see you the next time you're in Spokane! Morgan Bailey Assistant Manager

"loud nasty breakfast bar"

1
25/05/2016

this place should NOT have the BEST WESTERN name on it , security fails non locking outer doors homeless wondering around breakfast bar sad filthy nasty not cleaned properly food service very lazy slow do it yourself machines again NOT cleaned properly

"Very good sleep"

4
25/05/2016

Although out of town , right near the airport, happy we stayed here. The staff is great and the hotel has a shuttle that took us over to a great restraunt. Even got me a pail with water to wash the bike. Very quiet and clean.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I am happy to hear you received excellent customer service as well as enjoyed our shuttle service. We hope to see you next time you're in Spokane! Morgan Bailey Assistant Manager

"Great airport hotel"

4
23/05/2016

stayed here just one night, before a very early flight. The room was comfortable and large, bed was perfect for a good night's sleep. it is near a gas station and a Denny's so the parking lot does get crowded, but it's very convenient if you need toiletries or a quick bite to eat. We didn't spend much time at the hotel, but when we were there we felt right at home. The staff were tremendously helpful- they offer a shuttle to the airport every half hour upon request- 24 hours a day! it took around 7 minutes to get there. and while we were arrived to the airport at 5 am, the security line was out the door. Just a word of caution about Spokane airport- arrive early for morning flights- it's crowded! but overall, great hotel- perfect for the airport and at a great low cost.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I am happy to hear you enjoyed your stay, and you enjoyed our shuttle among other amenities. We hope to see you next time you're in Spokane! Morgan Bailey Assistant Manager

"Best Western Peppertree"

4
23/05/2016

the new lobby is very nice and the décor in the rooms are nice too the bed is pretty good too.....not the sofabed though I would recommend to anyone who's looking for a nice place to stay when heading out on a plane very convenient to the airport. I was pleasantly surprised that even though it's near the airport it's super quiet. The only thing I didn't care for was the neighborhood behind the property which is very ghetto and a huge eye sore. The location also attracts the homeless asking for money in the parking lot. The Hotel staff are friendly and accommodating. I was impressed with the breakfast buffet they even had omelets. The Hotel is a great value for all that you get. The hot tub is a little to hot though and in need of some repair as the jets didn't all work. Not safe for kids and there was a lot of kid in it.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm sorry to hear about the hot tub issue, I will be looking into it immediately. Otherwise, I'm happy to hear you enjoyed your stay! We hope to see you next time you're in Spokane! Morgan Bailey Assistant Manager

"Nice place, but a little pricey for what you get."

4
22/05/2016

I would recommend this place to others. Free breakfast, pool for kids, wifi that works, clean well appointed rooms and great customer service. The only down side was being asked for change by someone who obviously wasn't staying there while sitting in the lobby area. Not once but twice. Never been begged for money in a hotel lobby before, so that was a new experience. With that aside I would stay again. Price was a little high, but the place was nice.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm sorry to hear about the unfortunate and unusual experience you described in your review. I can assure you this is not a regular occurrence. I'm happy to hear you otherwise enjoyed your stay, and we look forward to the next time you're in Spokane! Morgan Bailey Assistant Manager

"Best Budget Hotel I've ever had"

5
18/05/2016

Hotel service was excellent, had great customer insight and provided me with a east-facing room so the sunset wouldn't bother me (coming from a more eastern timezone). Nice amenities, good and clean bathroom and bedroom, breakfast spread was large and better than other location's i've been to. Close to the airport but not loud, 10 minutes from downtown spokane.

"Good for a quick visit"

3
16/05/2016

We got a good rate on this hotel for a bike race happening in a local state park. But the room was behind the sign and the neon lights were very bright in the room. The breakfast was hot and filling and the room clean. Recommended if you are on a budget don't care about view and don't get the neon sign room. Quiet room with an excellent breakfast.

"Comfortable nights stay"

5
15/05/2016

The motel is convenient access to the freeway, but quiet. The staff is very helpful and courteous. The rooms are clean and beds are comfortable. Breakfast is appetizing and has a good variety of items. We would stay again if we were passing though the area.

"Clean, comfortable"

5
12/05/2016

Hotel was clean and comfortable. Rooms were a little nicer than your average hotel. We didn't utilize the breakfast service. It looked like your traditional breakfasts. Overall we would most likely stay here again.

"A convenient Location when travelling west and a pleasant night"

4
11/05/2016

Our stay at the Best Western Plus Peppertree Airport Inn in Spokane was fine. Everything that we expected from a Best Western Plus hotel. We were greeted pleasantly and our checkin was handled well. We had asked for a room that was away from elevators, ice machines, and pop machines. Also we didn't want to be anywhere near a pub. They did their best with this, although there was a noisy pop machine and air conditioner at the end of the hall. However, with the door closed we couldn't hear it so all was good. The room was very nicely appointed. The floors were concrete so there was no noise from above or below. Our neighbours were considerate and quiet so that was no problem either. I don't know what it would have been like if they had been noisy. The beds were very comfortable. The internet worked well. It offered an ethernet connection as well as wireless, which is a good thing. I used the ethernet connection. After a good sleep we went down for an early breakfast. It was the standard for Best Western Plus except they had an omelette maker. I'm not sure how the raw eggs were prepared beforehand, but the omelette was passable, especially if you were hungry. The coffee was below average, but that is normal for such hotel breakfast service, so I can't be critical of this specific hotel. The checkout was simple and efficient. If you are travelling west, this is a good hotel to stay at because you can avoid the traffic congestion during the morning rush hour. Just turn the corner out of the hotel and your up to freeway speeds right away. There is a Denny's Restaurant across the parking lot, so that is another convenience that is useful.

"highly recommend, best sleep we have had in a hotel in many years."

5
05/05/2016

we stayed there during a circle route from Newport Oregon to Edmonton, AB. although there was a busy highway nearby, a train line and an airport, we didn't hear a thing, Place was bright and cheerful. People were excellent This is the place to stay in Spokane

"Great Choice & helpful staff"

4
05/05/2016

We used our points to stay here and we were so pleasantly surprised by the warm reception and the very helpful young lady who came to my rescue with my car issues. They fond me a quiet part of the hotel because there seem to be a large group of young guys staying there and once we were in our room we couldn't hear a thing.

"Girls Weekend"

4
02/05/2016

Great stay. Property is easy access off the freeway, close to downtown, very clean, quiet. Nice pool/Jacuzzi. Very good breakfast included. Staff was very helpful. Lobby and Breakfast area were large. They also have a nice little store with food, wine and amenities.

"EWU Weekend"

5
02/05/2016

We loved everything about this hotel! The staff is very friendly, the rooms are clean and the free breakfast is amazing. We spent the weekend there for Junior day at EWU (only a 15 minute drive to the college) and will definately stay there again!

"Close to Airport - Extra Nice Breakfast"

4
29/04/2016

Good hotel close to airport. Rooms are quite large and the beds were very comfortable. The free breakfast here is a step above the typical with many choices and items to select. The internet connection was good and the work area in the room was nice. Not a big fan of the sink in the room, but it worked fine here with the rooms being quite large to accommodate a sitting area too. Overall, a good choice at a reasonable price. I'd definitely return anything time I'm in need of a hotel near the airport. Denny's in same parking lot is nice and convenient too.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our property. I'm so happy to hear you enjoyed your stay, the amenities, and your time in Spokane. We hope to see you again shortly! Megan Morgan Assistant Manager

"LARGE WELL APPOINTED ROOMS"

4
26/04/2016

We stayed there one night. It is located just off the freeway, with short drive to the airport. The room was clean, the bed comfortable, good internet, desk and couch, just what we needed to unwind from our busy day. The only negative was the not-clean feeling of the main desk area and bathroom on that floor. My husband went to use the bathroom when we just arrived and I was checking in, and it was plugged up with towels and dirty toilet water on the floor. We were a little worried about the room, after this initial impression, but the room was very nice.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our property. I'm sorry to hear about the unfortunate and unusual event regarding our public restroom. I will be speaking with the staff to make sure they know it is their responsibility to uphold the cleanliness of our public spaces, but all in all, I'm happy to hear you enjoyed our rooms and had a pleasant stay. We look forward to seeing you again next time! Megan Morgan Assistant Manager

"Spokane Peppertree Best Western Inn"

4
25/04/2016

Great hotel, Wonderful staff. Denny's is on the same property as a Subway in the small truck stop. This is a quiet location even so close to the I-90 and the Spokane Airport. Downtown Spokane is only a 10 minute drive.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking time to review our hotel. Thank you for the compliments to our staff and our location. I hope that you will continue to stay with us on your visits to Spokane. Megan Morgan Assistant General Manager

"Great Service"

5
20/04/2016

The room was nice. It was quite, not too far off from other amenities. A restaurant right next door. Breakfast service was great, a lot of options with decent food (I made an omelet). Bed was pretty comfortable.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for reviewing our hotel. I am glad you liked the room. Thank you for the compliments to our breakfast and the make your own omelet station. We are getting great reviews about that addition. See you next time. Megan Morgan Assistant General Manager

"Frequent visitor"

5
16/04/2016

I stay at the Best Western PLUS Peppertree Airport Inn in Spokane anytime I am in Spokane for business or pleasure. I like its location. It is close to my family on the Cheney side and close to the city. I stay here at least twice a year and have only had one time that I was dissatisfied, but it was due to kids running and screaming down the halls, not anything with the hotel itself.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review of our hotel. I appreciate your continued loyalty to our location and Best Western. Thank you for the compliments and suggestions. See you again soon. Megan Morgan Assistant General Manager

"Great location!"

3
12/04/2016

I stay at this location on business trips due to it proximity. It is close to expressway yet not actually in Spokane. The décor needs to be updated, however, no complaints on cleanliness. The complimentary breakfast is a great time saver.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review and continuing to stay at our location when you are in Spokane. Thanks for the compliments to our breakfast as well. I look forward to your next visit. Megan Morgan Assistant General Manager

"Lots of good, some bad"

3
11/04/2016

The highlights were a great breakfast, a nice large TV set, lots of pillows, good mattress. The lows were noise from the hallway and surrounding rooms: every step I took caused the floor to shudder slightly, I noticed the same from the room above and in the hallway. Fortunately, with lots of pillows over my head I was able to sleep through the night on the comfortable bed. Breakfast was the best ever in this level of hotel, make your own omelet with ham and cheese! Plus lots of fresh fruit, good coffee, I could go on and on here! Terrific! The front desk was pleasant but check-in took almost 10 minutes due to computer lagginess...in 2016, really? But the wifi worked quite well, go figure!

"Worst stay ever!!"

1
09/04/2016

Just a bad stay. Nobody thought to make any kind of impression. As soon as I arrived the desk person ( a supervisor no doubt) before greeting me is asking for my Id and credit card. Just seemed a little unpersonable and unprofessonal. After spending the whole day out on business, I come back to lay down and room service woke me up at 2:00 in the afternoon to clean my room. Then at breakfast that morning they ran out of syrup and provided me with sugar free (yuk!!). Then the internet service went out. I contacted the front desk and they did nothing to correct the problem except to provide me with a number to call to correct the problem. Excuse me but I thought that was their job. Then I checked out quite early and the girl on duty took forever to check me out and over charged me to boot. Also the parking lot is like a maze just to get to the place with all the truck activity. Just a horrible stay. So regardless of their not attempting to make an impression on me they certainly did. I will never even consider staying in anything that even remotely resembles best western.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking the time to review our property. All feedback is helpful, even the unfortunate kind. I'm sorry to hear about the unusual circumstances revolving your stay. We are known for our sincere customer care, so I'm surprised, and incredibly disappointed to hear about the lack of service you received. As for the breakfast issue and internet issue, I sincerely apologize; we have done all we can to ensure we don't have a similar breakfast shortage again, and we have also had our wifi provider here to service our connection. Our housekeeping staff starts at 9am, and is regularly still cleaning rooms at 2pm. In the future, we'd be happy to not service your room by request, or have them clean your room first if that is what you prefer. Thanks again for taking the time to provide us feedback. Megan Morgan Assistant Manager

"Excellent staff.. Lovely room"

5
08/04/2016

We pre-booked on line for a quick overnight stay to check in around 10 pm. We got lost!! front desk guy "Gary" talked us all the way to the inn with extreme patience and kindness! ( 10 min on the phone) when we arrived after midnight ( tired and extremely crabby) another employee "Janeta" moved her car so we could park close to the main entrance ( my mom is 86). I am ashamed to admit I was not very nice. These 2 young people were amazing, kind , professional and checked us in. The room was super clean and lovely, GREAT bed with more than enough pillows! I felt like a heel. They were gracious and so professional. Thank you for a very decent end to a loooong day.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I am incredibly happy to hear Gary and Janita provided you excellent customer care, as we provide ourselves in providing so. I will pass along your appreciation. I'm glad to hear your stay was all around pleasant, and I look forward to seeing you next time you're in Spokane. Megan Morgan Assistant Manager

"Average"

3
06/04/2016

Left before the breakfast began, and was disappointed with the slow-speed internet. I finally just turned off my laptop and went to bed. Pages wouldn't even load. If you get the To-go breakfast bag, you may have to hound them to actually do it.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our property. I'm sorry to hear you had internet trouble. We recently had our wifi provider here to service our connection, so next time you stay hopefully you can enjoy our improved high speed internet connection and hot breakfast in the morning! Megan Morgan Assistant Manager

"What's in the air?"

3
05/04/2016

We awoke quite dizzy and could not account for the feeling. We hadn't experienced this before and wondered if there was something in the heating/ac system that caused this. There was no odor, but we were quite disoriented for some time..

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our property. I'm sorry to hear about the unusual circumstances regarding your stay. We have looked into the issue and haven't gotten any other complaints about the issue, so next time you're here there should be no issues. Megan Morgan Assistant Manager

"Nice place to stay."

5
04/04/2016

Staff is wonderful and helpful. On this trip we arrived early and the young man at the desk helped us check in early. Clean rooms, good breakfast, and only a few miles from the grand children. We stay here several times a year.

"Volleyball - Spokane"

4
28/03/2016

Convenient location and worked well for parents and volleyball players. Beds were comfortable and breakfast was ready at 6:30 a.m. for all to get and go for the day. Hot tub and pool for kids and parents to enjoy after a long day on feet, walking.

"Most amazing service!"

5
24/03/2016

My mother became ill while traveling and I called to try to pay for a hotel for my parents to stay in prior to a long flight home. After three other hotels in the area refused to allow me to charge a credit card from across country, the staff of this hotel went out of their way to accommodate my request. They made arrangements for my mother to have a first floor room close to the entrance and then sent fresh flowers to her room with a note saying they hoped she felt better soon.

"BW Peppertree Airport Inn - Spokane"

4
17/03/2016

We arrived at the hotel and the front desk greeted us with a smile and welcome! They were very friendly and they had our room ready as soon as we arrived. I got a room with 2 queen beds for my daughter and I and they were quite comfortable. They had breakfast in the morning where you can fix your own eggs, waffles and I believe pancakes. They also had an assortment of bakery foods, juice and coffee. Since it was so cold outside, I was very happy to see that the room could be heated quickly. The heater was very user friendly and was working! I've been in some hotels where it was difficult to turn on the AC or heater, or that the unit didn't even work. This wasn't the case at all! The only negative about this hotel that I can think of is that we were facing the nearby highway and that there was someone above us that seemed to be getting up or arriving during the middle of the night. That's out of the control of the employees, but that's all that I can think of at the moment. The room was clean as well as the bathroom. The shower is "handicap friendly" which I was really impressed with as I am a retired special education teacher. The employees of the hotel were all friendly and upbeat. If you were to ask me if I would stay at this hotel, I would definitely say: Yes! I would just ask to be on the top floor next time. The room was very quiet all around and you would never guess that there was anyone next door to you or that there was traffic. Something that I forgot to mention is that they do have an exercise room (we didn't have time to use it) on the premises.

"request ignored......"

2
16/03/2016

I asked the desk person if he could give me a room that would be away from all of the noise. He then gave me a room that was right next to the lobby and the elevators. Thanks for nothing! It was obvious to me he did not listen to me at a?l. Did not want to argue, I just wanted to rest at that point. I had just driven from Seattle to Spokane. Will not be staying here in the future. Usually very satisfied with Best Western Plus. Definitely not in this case.

"Manager in control"

5
12/03/2016

Another model motel to stay in. Our experience was flawless. Welcome center lobby was impeccable. Easy check-in. Atmosphere was relaxing. Rooms were large for my wife and I. Bed was soft. Clean and quiet all around. There was an automatic car wash a block away and around the corner you could hear at night, a calming rush of wind which helped me to relax better, (I am a very light sleeper). Showers had a water saving head which made me relax knowing I wasn't using tons of water. Breakfast was a 10 for me. I suppose there would not be enough space here to detail the breakfast experience. You must try it for yourself. Price was comparable to other motels in the area.

"Very nice & Clean"

5
08/03/2016

The hotel was next to a truck stop, but was very nice & clean. Seemed like it was updated recently. I would stay here again. There was easy access to the Freeway. It was also not to far from downtown Spokane.

"Peppertree Always a Good Value"

5
07/03/2016

We stayed here before catching an early morning flight. When we needed an extra stop by the shuttle at check-in, there was no problem. The room as always was clean and spacious. No breakfast available so early in the morning but a little sack lunch was very welcome and was part of their hospitality. I will stay again.

"Not imppressed"

2
07/03/2016

I stay in many best westerns across the country. The staff were very friendly I will say that in their favor. The heat/cooler did not work properly, coffee pot and shower had not been cleaned. was woken by "stomping at 4am) construction??? , just to find something biting my hand. I had been already moved from a previous room due to pet urine odor. Totally felt a waste of money and sanitized suitcases in vehicle for a few days in case of infestation when I got home before bringing in house.

"In and out, great customer service, very convenient!"

5
04/03/2016

We got there pretty late and were given a room that was obviously not clean (the sheets were unmade and the room was a mess). This has happened to me a few times, so it wasnt such a huge deal. I just went downstairs to let them know. They were super sorry and gave me a new room. Very spacious with a neat little sofa. Sheets and pillows were clean. The bathroom is kind of weird because the faucet and mirror are in the general room, which is actually pretty convenient (one person can shower while the other gets ready in the mirror). When we got up to leave to the airport, we had a new set of front desk clerks, one of which was Morgan. I remember her name because she was the absolute best and knows how to do customer service. She had a little brown bag filled up with fruit, a water bottle and a granola bar. She gave us a ride to the airport in a timely manner. She also happened to be the clerk to pick us up from the airport. Breakfast is like normal Best Western places. The location is kind of weird, but totally great for the rate and service. Like I said, great, great, great.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our property. I am again super sorry to hear about the inconvenience of initially being placed in an unclean room. This is completely unacceptable, but I appreciate your patience with us. Thanks for your compliments to Morgan as well. We all work very hard to exceed your customer service standards, and I'm happy to hear that's what you received from her. Megan Morgan Assistant Manager

"Peppertree review"

4
28/02/2016

Peppertree Inn is easy access from Interstate 90 and near the airport. Lots of air travelers were coming and going. Some room furnishings are new and others are dated. Lobby is very nice as is the breakfast room. Spa could use some new tiles/grout while the pool looked nice. Hallways were updated yet with large number of travelers coming and going a more frequent vacuuming would be beneficial.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking the time to review our hotel. I'm happy to hear of your met expectations. It is coming to that time of year where heavier traffic is starting to come through, and you are absolutely right in your observations. I hope next time you stop through Spokane and stay with us, you will see better maintained guest common areas! Megan Morgan Assistant Manager

"Good Experience"

3
24/02/2016

Hotel was good. It was well run and exactly what we expected for what we paid. The linen was not in perfect condition but we got an amazing price for our hotel. The breakfast was phenomenal. Overall I would recommend anyone stay there for a short.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for your honest review of our hotel. We appreciate any and all feedback. I'm happy to hear you got what you expected, as we work very hard to meet the necessities of our guests each and everyday. Thanks to your feedback, hopefully next time we will exceed your standards! Megan Morgan Assistant Manager

"Very clean and well appointed hotel. Great value"

5
20/02/2016

Greeted by very friendly and efficient staff. Was here for one night on a business trip. Booked two rooms. The decor was modern. The room was fresh smelling, not perfume-y. Bath room was spotless. TV worked well and I liked that remote control is sanitized. I also enjoyed that instead of stocking with too small ( and wasteful) shampoo bottles, Best Western has a shampoo dispenser. Other party in our group enjoyed facilities. Hotel is right next to the highway, but room was quiet. Only negative was that pillows were not very fluffy or firm.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for your compliments to our hotel. I do apologize the pillows weren't quite up to par with your standards, but I'm happy to hear you were happy with the room amenities and cleanliness of your room as our housekeeping staff work very hard to keep it tidy for our guests. Having non wasteful products is important to us, as we greatly care about reducing our footprint on the environment, and I'm excited to hear you feel the same way. Hopefully that will keep you coming back to us the next time business brings you to Spokane! Thanks again for taking the time to review our hotel. Megan Morgan Assistant Manager

"Winter stay"

5
20/02/2016

Great hotel to stay with pets. Have stayed several times visiting my son at Eastern Washington University and each time we have never been disappointed. Well taken care of and clean. They keep making improvements to breakfast. The workout room is clean and have several options.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for your continued loyalty to our hotel. We are glad to have you, as well as many other Eastern Washington University parents. I'm glad to hear that you have enjoyed all the changes we have been slowly implementing during breakfast, as we always want our guests to be satisfied to start their day. Your review of our property is greatly appreciated, and we can't wait to see you on your next visit! Megan Morgan Assistant Manager

"Nice enough for a return"

5
15/02/2016

Booked 2 nights there thru Trip advisor. Got a great rate thank you very much. Sat and Sun valentines weekend for 66 a night (plus taxes). 1 king bed room. They do serve comp beer and snacks, but its only Monday through Friday. Weekend breakfast is good with plenty of choices. Weekday breakfast has fewer options. Only problem we had was little hot water in shower. 1 call to the front desk, they checked their water heater, no problem there, so they sent maintenance to our room. It took him about 1/2 hr to tear into it and get it fixed. Still not a big deal. For our inconvenience, they lowered our rate for our next upcoming stay, which I already booked. Yes it's near the airport and the freeway. Never heard one plane, did hear traffic, but we were on that side of the building. It wasn't loud, just a small background noise. Staff were very friendly check in and check out. Gas station near by. Subway restaurant and a Denny's. Easy on/off the freeway. Exit 276. 10 minutes to downtown Spokane.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for you kind and honest review of our hotel. I am again sorry to hear about the water issue, but I'm happy to hear it was solved to your expectations. We take great pride in our amenities as well as customer care, and I'm happy to hear that is what you received. Thanks again for staying with us, and we can't wait to see you next time! Megan Morgan Assistant Manager

"New furnishings doesn't make up for dirty rooms"

1
11/02/2016

Glad to know the person who cleans the rooms has black hair, as I found in the tub. Also they liked coffee...because the coffee pot in the room still had the previous guests in it. Watch out for hair in the ham for breakfast.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for your review of our hotel. I'm sorry to hear you experienced such unfortunate and unusual circumstances during your stay. I assure you that we regularly hold all of our staff accountable. I will personally make sure to check for the things you mentioned both in the breakfast room and in the guest rooms as well. Any feedback helps us continue to improve, so we greatly appreciate you allowing us the opportunity to do better your next visit to Spokane. On behalf of myself and all of our staff, we sincerely apologize for not meeting your ex Megan Morgan Assistant Manager

"Fantastic place to stay"

5
10/02/2016

The staff at this BW Plus by the airport are what puts the "Best" in Best Western. I stay at this hotel every week, and I am always greeted with a smile when I walk in the door. The rooms are large and well appointed, the WiFi is great, and the showers are wonderful (any regular traveler knows how much lo-flow showers are annoying). Although I stay here for business, I would gladly bring my family here if I was in the area.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for your kind review of our property. We are glad to have you here every week, and we can't wait for your next leisure trip to Spokane so we can meet your family! I'm glad to hear our staff treats you well, as we take great pride in superior customer care. See you next time! Megan Morgan Assistant Manager

"Better than MD"

5
09/02/2016

Hotel was great! Happy Hour M-Th 5 to 7 with a lite meal. I'm not a drinker but a very good environment with other guest and the staff hosting the event. Breakfast in the morning also was great, with make your own omelet with the fixings. If don't want to eat there in the morning you could go across the parking lot to Denny's but why waste money and enjoy the eggs, pancakes, potatoes, sausage, ect. right there at the Hotel. I will be looking forward to staying there again when in town.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your kind review of our hotel and staff. We take great pride in or amenities, and I'm excited to hear that you were able to take a part in as well as enjoy our Happy Hour and Breakfast. We can't wait to have you back here the next time you're in Spokane! Megan Morgan Assistant Manager

"great staff"

5
02/02/2016

We stayed 2 separate nights in January. We left our vehicle there for 10 days. The front desk staff as other employees were very helpful and pleasant. The room was upgraded and very nice. No issues. There shuttle van was handy to and from the airport. The shuttle will also take you to the Northern Quest Casino and other locations. We will definitely stay here again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review of our hotel. I am glad you were able to enjoy some of our hotel amenities such as the shuttle. Thanks for the compliments to our decor and staff. I look forward to your next visit. Megan Morgan Assistant Manager

"Abuse Galore - Except Here!"

5
01/02/2016

Being a very active business travel I try to gather points for my free time. Well, I have used Best Westerns most due to the fact that they are where I need to go. Over time I have become very conscious to the fact that the people who work in these locations have to deal with the rude, obnoxious, overbearing, thankless, public every day if their career and so therefore I believe the ones that truly do the job, enjoy it, are pleasant to all no matter what, should automatically be granted Sainthood. The other 99% can take a long walk on a short pier. Well a large portion of the 1% work at this location. It was so nice to be treated like a valued customer, treated like a human being, treated like a family member. I have probably stayed in 30 locations now and this one is hands down the number 1 location in the country that I have stayed! Keep up the good work you guys and I will be back. There is another hidden treasure in Denver but that is one person who doesn't belong in the the staff of "should learn from him" group of associates.

"Stayed here to catch a flight in the morning"

3
24/01/2016

This is an average hotel. Very friendly staff. Parking while away is $5 per night. With that in mind it would have been less expensive to stay at one of the airport hotels. Parking at the north shuttle is $4 per day so I opted for this.

"Comfortable, attractive, great staff & location!"

4
23/01/2016

Literally right next to the Spokane airport, there isn't an easier place to stay if you are flying in or out of town. Yes, it's a bit remote from downtown - but there's a pretty good Uber network around here and if you grab a rental car ... you're certainly able to get around easily. The property is well kept and smartly designed, clean & comfortable. I booked this room through TripAdvisor and the rate made this an excellent value. Breakfast was a nice buffet including DIY omelettes & waffles along with all the other usual offerings such as hot oatmeal, cereal, & yogurt. A good variety of pastries were also out ... truly something for everyone. This hotel also features a gift shop so you don't have to go running all over for beverages, snacks, or basic necessities. Yes, even adult beverages can be purchased on the property. Now for the best part from my perspective. WHAT AN EXCELLENT STAFF. Friendly, personable, truly interested in engaging the guests and always smiling. What a joy to be here! The head honchos at Best Western HQ would do well to study what's going on here and work diligently to duplicate this staff throughout the nation. This place is an absolute winner!

"Best location for an early morning flight"

5
23/01/2016

The personnel at the front desk could not have been more helpful. She set up the computer for printing my boarding pass, and gave me a map showing directions to the airport terminal. A Dennys restaurant and Gas station are co-located for airline travelers.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for your review. I am glad you had a nice experience at our hotel with our friendly staff. Having the Denny's and gas station right across the parking lot is very convenient. I hope to see you on your next visit to Spokane. Megan Morgan Assistant General Manager

"Very nice rooms"

5
19/01/2016

I enjoyed this hotel. The room was clean and nicely decorated. The breakfast was excellent with everything you could think of to choose from including waffles and omelets. There is also a little store with drinks and supplies. I would definitely stay here again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for writing a review of our hotel. I am happy you enjoyed our breakfast and hotel decor. Thanks for the compliments to our gift shop as well. See you again soon. Megan Morgan Assistant General Manager

"was just wonderful"

5
12/01/2016

The staff especially the manager where just great, personable, friendly, if you needed something it was done in a timely manner. Thanks for a great stay. The rooms where great but what was up with those frilly green pillows lol well cant have everything

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. I am glad you enjoyed your stay at our hotel. Thanks for the compliments to our staff and comments about our green throw pillows. We get mixed reviews about them, seems people either love or hate them. Thanks again for the feedback. See you again next time. Megan Morgan Assistant General Manager

"Prefer Best Western"

4
10/01/2016

My wife and I have been traveling in the western United States between Canada and California. We have been staying at Best Western's exclusively due to the fact that we can always depend on the quality of the rooms. The staff have been extremely helpful and friendly and their recommendations for restaurants have always been superb.

"Comfortable, clean room"

5
06/01/2016

Our weekend getaway was extra enjoyable with our comfortable room. The room was well decorated, and extremely relaxing. The features of the room worked as expected. If I had to find fault with anything, it would be not having a garbage can in the bathroom. The room had a huge TV which allows you to watch your favorite shows. The hotel offers, but we did not use, a shuttle running to the airport and other local attractions including Northern Quest Casino. I will definitely stay here again.

"NIce stay for overnight especially before flights"

5
06/01/2016

This hotel is conveniently located off I-90 and close to the Spokane airport. It is quiet, and the rooms are nice. The airport shuttle is available around the clock which helped us a lot with catching a 5:30 AM flight. We have stayed here several times over the years. The rooms are nice, and the breakfast is excellent.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. We are so grateful you continue to stay here with us during your travels. Thank you for the compliments to our breakfast. We look forward to your next stay with us. Megan Morgan Asst. General Manager

"Customer service ABOVE AND BEYOND."

4
05/01/2016

This hotel is adequate in-room, but my experience with customer service and access to airport was above and beyond expectation: thanks to Haley! My children were to fly out on Monday morning. We made it onto the shuttle for a short drive to GEG. Daughter left something valuable back at the hotel. Shuttle PROMPTLY returned to the airport, took me back to retrieve purse, took me back to the airport then picked me up AGAIN to return after kids departed.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. I am so glad you had a great experience with our staff. Haley is a great asset to our team. She appreciated the compliments. We are glad everyone made their flights with all of their belongings. Megan Morgan Asst. General Manager

"Great airport hotel..."

4
03/01/2016

When traveling to Spokane from the east coast, we always arrive midnight or later so we make a beeline for the Peppertree Inn. This, comfortable hotel, Denny's next door, breakfast is good and rooms are clean and quiet. Staff is very friendly and accommodating and the 24 hour shuttle is icing on the cake.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking time to review our hotel. We appreciate your continued loyalty to not only Peppertree but Best Western as well. Thank you for commenting on our staff and shuttle. We look forward to your next visit from the east coast. Megan Morgan Asst. General Manager

"We love this hotel and will return "

5
02/01/2016

We paid $100 a night but are impressed with the hotel. The decor is classy, there is a sitting area separated by a half wall. There is a desk, big screen TV, fridge and microwave and bathroom with dispensers, including conditioner. There is a coffee pot with 7 packs of coffee, sugar and tea pouches. There is pool (a bit nippy) and hot tub (push the button about 7 times until it turns on). Breakfast includes waffles, potatoes and ham/eggs, yogurt, bagels, doughnuts, coffee and juice. They were playing the news. They have a free happy hour M-Th evenings for reward members where each adult gets 2free drinks. Our stay was F-Sun. There appears to be free popcorn, and the exercise room is nice. Denny's is across the street. We will definitely return.

"Loved the Happy Hour and Location to the Aiport"

4
30/12/2015

Enjoyed our stay at this hotel. Loved the free beer and hot dogs for happy hour and enjoyed the pool and hot tub and proximity to the airport. Everyone was very friendly and the gift shop was stocked up.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review of our hotel. I am glad you were able to enjoy our happy hour and pool. Thanks for the compliments to our employees as well. We look forward to seeing you next time you visit Spokane. Megan Morgan Assistant Manager

"I had my doubts....."

4
15/12/2015

about staying at this hotel. However, we opted for a trip through Orbitz and the price for this Best Western was much less expensive and its proximity to the airport was phenomenal. This was our first time staying at a Best Western Plus. Very impressive! The hotel had just been remodeled and the furnishings were beautiful! The rooms reminded me of hotel we generally patronize with the exception of the bathrooms which had not yet been remodeled. But the bedrooms were fabulously decorated!! Denny's, a short walk across the parking lot, was so fabulous! And across the parking lot in the other direction was a full service gas station with several options for food, desserts, and tons of other local goodies! The hotel staff was very polite and quick to respond. There was a free breakfast with tons of options including an omelet stand manned by the hotel staff. The one issue we encountered was a lack of clean towels and washcloths. The staff was very quick to resolve that issue for us. The hotel was beautifully decorated. We were only there for two days to attend a college football game, so for a two nighter, it was a great option, especially with its proximity to the airport.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. We are so glad you gave our hotel a chance and we were able to impress you with our service and amenities. Thank you for the compliments to our decor and breakfast. We look forward to your next visit. Megan Morgan, CHS Assistant Manager

"All in one place."

4
15/12/2015

In general we like Best Western hotels. This one had it all in one place. We wanted to be near to the airport. This hotel was very close to the airport, plus across the parking lot was a good Denny's (24 hour) and also a gas station. The room at the Inn was very nice, full buffet breakfast was included and there is even a small gift shop. Very pleasant staff. Free Wi-Fi

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review! I am glad all of our amenities were exactly what you needed. Thank you for the compliments to our staff. I hope to see you again soon. Megan Morgan, CHS Assistant Manager

"Great Hotel with extras!"

5
15/12/2015

Breakfast made to order every morning. Happy hour with freebies Monday - Thursday for Rewards Members (which you can sign up right as your free drink and appetizers). Great and Friendly Staff. Will definately be back.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your compliments to our breakfast and happy hour. I am glad you enjoyed our staff as well. We will see you again soon. Thanks for taking time to review our hotel. Megan Morgan, CHS Assistant Manager

"Excellent for a family!"

5
14/12/2015

We loved the separate bedroom! Close to the airport and a large room! Large king sized bed and couch area in the main part. Queen sized bed off to the side with it's on TV and door. It was perfect for us to have the children go to bed and we were still able to enjoy time together. Large king sized bed was a perfect "couch" while watching tv and playing video games.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for the review. I am so happy you and your family were able to enjoy our family suite. It is a very comfortable and spacious room. We hope to see you again soon. Thanks again! Megan Morgan, CHS Assistant Manager

"Good place to stay near Spokane airport"

4
06/12/2015

Everything was good except for the TV remote control. The cable system is very inconvenient to use. I did not see a TV channel guide in the room. Breakfast was very nice and the desk staff did a great job.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. I am sorry about the trouble you had with the cable. I will definitely try to make it more user friendly. Thank you for the compliments t our breakfast. I hope to see you again soon. Megan Morgan, CHS Assistant Manager

"BEST WESTERN SPOKANE, WA AIRPORT"

5
30/11/2015

My stay here was great. The beds, decor, and staff were great. Could have been a little bit better breakfast selection, but overall had a great experience. I had a left item (it took several day) but was finally able to speak to someone that was able to assist me in retrieving my item. I would definitely stay here again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for the review. We appreciate your feedback and suggestions. I am glad we were able to retrieve your lost item and we look forward to your next stay with us. Thanks again. Megan Morgan, CHS Assistant Manager

"Airport Inn"

5
29/11/2015

Whenever we travel by air or have things to do in Spokane we usually stay at this hotel. They have early shuttle departures to the airport and very reasonable rates. The dining area is quite large and they even offer complimentary evening drinks on stays from Monday through Thursday. It looks like the rooms have been recently updated.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review of our hotel. I am glad you enjoyed our happy hour and airport shuttle. We appreciate you continuing to stay with us whenever in Spokane. See you next time! Megan Morgan, CHS Assistant Manager

"Stay at airport Best Western"

5
26/11/2015

This is a nice clean and modernized hotel near the airport. With downtown Spokane only a 10 minutes drive, I found this hotel just as good as staying downtown without the hassle. The rooms are clean and modernized for the modern traveler. There are plenty of outlets for running a device or charging them. This even includes powered USB ports. The breakfast was very good with some very nice ladies making up some tasty omelettes. I would stay here again.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for the review of our hotel. I am glad you enjoyed our new charging cubes. Thanks for the compliments to our breakfast and staff. We are just a quick drive from downtown and that is nice as well. Thanks again for the review. See you soon! Megan Morgan, CHS Assistant Manager

"Poor emergency management in storm"

2
20/11/2015

I stayed here for three nights total. The power went out the last night due to a major city wide storm. Power was out in the majority of the city. The hotel is located on the outside of Spokane. The outage affected the majority of the city. There was no nearby food availability. Staff charged guests $10.00 for a very small candle and high amounts for snacks. Staff did not assist guests to their rooms in the dark and just stood behind the counter. The hotel didn't even provided bottled water or offered any food. Power was still out in the morning and once again no emergency supplies. There was just some donuts and juice offered for their "breakfast". When asked a time frame for power to be restored. "Well, I called a couple of hours ago and I couldn't get through to anyone..I'll call later this afternoon". This was at 8:00 am. Very poor management and/or hotel policy in this situation. Also, my gas tank was low and all nearby gas stations had lost power also. Luckily, I was able to make it 25 miles out of town to a gas station or else I would've been stranded in a hotel with no food or bottled water or even candles to find my way through the halls.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. I am sorry this situation happened during your stay. We try to be prepared for everything. This was one of the worst storms we have seen here in Spokane. We appreciate your feedback and critique. We will certainly be more prepared in the future; in part due to your suggestions. Thank you and we hope you will stay with us again. Megan Morgan, CHS Assistant Manager

"Best Western Spokane airport"

4
18/11/2015

Close to airport with good free shuttle, nice inside pool and hot tub, good free breakfast, quiet rooms and good beds. Also rooms have small frig and microwave, very handy for family snacks and drinks.

"This place is great"

4
11/11/2015

This place is just fine. The room was spacious, Clean Couch good size fridge Mircrowave They have a fantastic complimentary breakfast daily Happy hour during the week Laundry facilities Pool hot tub and gym Yes there is a gap under the door maybe they can see your toes The only real problem is the bed frame. I ran it too it several times and so did our other family members It is padded but not enough Great dog walk or run area

"Our Visit"

5
08/11/2015

Most fantastic experience! Couldn't have asked for nicer group of employees. Every one of them so courteous and willing to go the extra mile! Room was clean and in top order. Breakfast was wonderful! Overall fantastic experience!

"Excellent"

5
07/11/2015

As a WA state car dealer, I attend DAA, and Copart Auctions The Peppertree is the only place I will stay. I bring my family The Hotel will shuttle me to the auctions, and my family can enjoy all the services (pool, hot tub, exercise room) of the hotel. And I know the staff at the hotel will take care of any thing they need. And if you need to fly the airport is right there and the hotel will shuttle you to the airport.

"Great stay, very pleasant staff"

5
06/11/2015

Very helpful staff. Room was very clean and quiet. Bed extremely comfortable (I wish my pillows at home were as good as those at the hotel :-) ). This hotel has three of the key things I look for: quiet room, a fan in the bathroom to vent shower steam, and a free hot breakfast. Unfortunately, my flight was too early to take advantage of the hot breakfast, but on my was out the door to take the free shuttle to the airport, there was a lady offering to make omelets on the spot for anyone who wanted one - and this was even before the 6am breakfast start time. Parking while away is $5 per day, which I think is very reasonable. The shuttle back from the airport was also free.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your nice review of our hotel. I am so glad you enjoyed your stay with us. Thank you for the compliments to our staff. As far as the pillows go they are a medium/large fiber fill, so next time you are pillow shopping look for that. Maybe it will be similar. I am glad we had all 3 things you look for. Hopefully during your next stay you will be able to enjoy breakfast too. Megan Morgan, CHS Assistant Manager

"Just passing through"

3
05/11/2015

As noted by other reviewers, the staff is friendly and accommodating. This is an airport hotel with few travelers looking for amenities other than a decent nights sleep which it provides. Access to the property is a little wonky.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for the review. I am glad you were able to get some rest while staying at our hotel. Thanks for the compliments to our staff as well. We hope to see you again. Megan Morgan, CHS Assistant Manager

"Good Hotel Unfortunate room choice"

4
05/11/2015

Even though we are Best Western Platinum members, we were put in a room next to the vending area. It was also next to an outside entrance. Other than that the accomodations were very adequate. The airport shuttle service is very efficient.

"Ohter than staff this place sucks!"

1
27/10/2015

The room given to me was not cleaned. So they said they would clean it. I dropped a lid to a bottle and looked under the bed - disgusting. Filthy! No channel guide. Front desk says use the guide on the TV OK but the game is on and.... Finally somebody found the channel because the TVs are different in the rooms!!!! please. I stay at BWs 3-4 nights a week. I will never stay at this one again,.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. I am sorry there was trouble finding the game. We do use the channel guides on the TV. Thank you for your patience as we looked for the correct channel. Thanks for the compliments to our staff. We hope to see you again. Megan Morgan, CHS Assistant Manager

"Breakfast items are below average"

3
26/10/2015

Overall OK, but the breakfast is not that good. Almost the worst among the other Best Western I have stayed. Not many choices of restaurant nearby and quite far away from the down town area. The air conditioner in the room is really loud. The staff are friendly and helpful though.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. We appreciate you compliments to our staff and suggestions to our breakfast. We do have a free shuttle to a few restaurants in the area if someone is looking to go out but not drive far. I hope we will see you again. Megan Morgan, CHS Assistant Manager

"Very friendly service"

4
25/10/2015

Stayed one night before our flight. Was met by a very pleasant and friendly lady. Room clean and very nice. Bed comfortable. They had happy hour from 5 - 7 p.m. Unfortunately we could not join them for breakfast, our flight was too early. Have already reserved two nights for January/February when we go to Mexico.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for taking time to review our hotel. I am glad you were able to utilize our park and fly package. We look forward to seeing you in January. Hopefully you will get to enjoy breakfast with us on one of your next stays. Thanks again. Megan Morgan,CHS Assistant Manager

"not what it looks like"

2
22/10/2015

thers not even a kitchen set up the dining space and counters are nice then you see them cooking on a rolling cart... the rooms are nice but the tub was old an miscolored and curtin and floors smelled like pee. The door to the room is not sealed theres a 1/2 inch space under door to halway and up the door jam. i could look out into halway and see. Allso could hear everything that went in the hallway witch kept me up all night as travelers arived.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for you review. I will pass along your suggestions to our maintenance and cleaning staff. Thank you for letting us know about these things so we are able to fix them right away. We hope that you will stay with us again. Megan Morgan , CHS Assistant Manager

"exceptional employees"

5
21/10/2015

Everyone of the employees I dealt with did an outstanding job. I would rate the service as perfect. While there, I used the hotel shuttle, printed boarding passes, ate at the convenient nearby restaurant and attended their in-house happy hour. My request for convenient and easy accommodations for my elderly aunt and mother was met perfectly. It was actually more convenient than I thought possible. I do not have a single complaint.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for the nice review of our hotel. I am so glad our staff was able to make your stay comfortable and convenient. We always do our best to accommodate special requests. Thank you again for the compliments to our shuttle service, happy hour and staff. Megan Morgan, CHS Assistant Manager

"Holidy visit"

5
21/10/2015

The treatment we were given made the trip even more enjoyable. Twot yearago in Pasco we had the opposite. Marriot at the door said we did not have a reservatoion made on their front desk. Claimed it was on line when it was not. It was the state baseball championships we were shoved out in the cold. Sleep in saved the day. So we know bad service

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for reviewing our hotel. I am glad you had a nice experience here with our staff. We always want to offer great service. Thank you for letting us know about your stay with us vs. a not so good stay elsewhere. We hope to see you again soon. Megan Morgan, CHS Assistant Manager

"A very pleasant stay on near the airport in Spokane"

4
16/10/2015

We enjoyed our stay here near the airport in Spokane. The pool and hot tub were very nice and we really enjoyed the free wine and beer at happy hour. The rooms were clean and comfortable and very roomy. We had a quiet and uneventful night. I would definitely recommend this nice hotel.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. We appreciate your future recommendations to our hotel. I am glad you were able to enjoy a quiet evening and our happy hour. See you again soon. Megan Morgan, CHS Assistant Manager

"Best Western Plus Peppertree Airport Inn"

5
12/10/2015

Very nice and modern room setting. I was very pleased when I opened the door. Although I did not have a chance to experience the wine and snacks in the evening it was nice to know they had it. I was very happy that the shuttle to the airport was 24 hr service since I had an early morning flight out. The staff at the front desk were very friendly.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks again for the review. It looks like this posted twice, so we must be twice as good. :) Can't wait to see you again. Thanks, Megan Morgan, CHS Assistant Manager

"Best Western Plus Peppertree Inn"

5
12/10/2015

Very nice and modern room setting. I was very pleased when I opened the door. Although I did not have a chance to experience the wine and snacks in the evening it was nice to know they had it. I was very happy that the shuttle to the airport was 24 hr service since I had an early morning flight out. The staff at the front desk were very friendly.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. I am glad you were able to use our shuttle. It is very helpful for flights in and out. I appreciate your compliments to our staff. We hope to see you again soon. Megan Morgan, CHS Assistant Manager

"Pleasantly surprised"

4
06/10/2015

I was travelling for business with a coworker who booked this hotel for us during our trip. I have to say, I wasn't excited that she had booked a Best Western. But when we arrived I was pleasantly surprised! The hotel lobby and rooms were very nice, clean, and updated. The staff were very friendly and helpful, and the breakfast was fantastic--lots of options including hot food. Definitely would recommend.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for the compliments to our hotel. I am so glad you enjoyed our Best Western. We are glad to have improved your opinion of our hotel chain. Thanks for the compliments to our staff and breakfast. We hope to see you again! Megan Morgan, CHS Assistant Manager

"Great extended stay"

5
05/10/2015

I was in need of a long term stay in the Spokane area and the Best western came through to meet my need. I stayed in a great room with a full kitchen that made the stay doable. I also found the beds and pillows very comfortable for my long term stay. Hotel staff was wonderful and the management team outstanding to work with.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. I am glad you enjoyed your long visit here with us. We sure enjoyed having you here. It is always nice to see familiar faces. Thank you for the compliments to our staff and hotel. See you next time. Megan Morgan, CHS Assistant Manager

"Exceptional Staff"

5
01/10/2015

Grades A+ for this location and hotel. Left car in parking lot for 9 days and felt secure in its safety. Employees were very friendly and helpful and rooms were clean and comfortable. Breakfast was excellent with great choices and even made to order egg dishes. Price reasonable for excellent service.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for your review. I am so glad you were able to utilize our park and fly package. It is a great amenity we are able to offer. Thank you for the compliments to our staff, breakfast and hotel. See you again next time! Megan Morgan, CHS Assistant Manager

"Great Stay"

5
30/09/2015

This hotel was one of the finest on-the-road hotels I have stayed in, excelled in hospitality, cleanliness, and convenience. I would certainly seek out the Peppertree Best Western Hotels in the future.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thank you for the compliments to our hotel and staff. We look forward to your next visit to Spokane and our other Peppertree locations. Thanks f or the review. Megan Morgan, CHS Assistant Manager

"Like staying with family"

4
30/09/2015

The staff was very friendly and comfortable to work with. The food, non-alcoholic beverage choices, and wine for the Happy Hour were just okay, although the beer was really good. The location is a little off the beaten path, but the shuttle service was amazing and helped us enjoy the area without worrying about driving. Overall, I think this is a lovely place to stay and if we're ever in that area again, we would definitely choose this hotel.

AsstMgrSpokane, Manager at BEST WESTERN PLUS Peppertree Airport Inn, responded to this review
Thanks for taking time to write a review of our hotel. I appreciate the compliments to our staff. We want everyone to feel like family when they are here. Thank you for the comments and suggestions to our happy hour and shuttle as well. I look forward to your next visit to Spokane. Megan Morgan, CHS Assistant Manager