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Promotion code

Best Western Plus Hotel City Center, Spokane

4.5/5  - basé sur 939 notations.
33 W Spokane Falls Boulevard, 99201-0120, Spokane, United States - See map

Close to Spokane Convention Center, Riverfront Park, the Spokane Arena, Gonzaga University and Spokane International Airport. Be close to all the exciting action on your Northwest getaway at our Best Western Plus City Center hotel. Whether you are traveling on business or leisure, you are going to love being just steps from shopping, restaurants, entertainment and incredible attractions. We are conveniently located in the heart of downtown, our hotel was just awarded the Trip Advisor Hall of Fame (5 time winner of their Certificate of Excellence). We offer great value for our customers, as our hotel is newly renovated to the highest standards including large rooms with comfortable beds and upscale bedding, complimentary high speed internet, Keurig coffee makers, refrigerators, and 40-inch flat screen TVs. We also offer a complimentary hot breakfast complete with cheese omelets, sausage, waffles, yogurt, fresh fruit and more! Guests also enjoy fresh baked cookies served in our lobby every night. Parking is free and we also offer a climate controlled parking garage. We have business center, new fitness center and guest laundry that is all open 24 hours. Our reputation is excellent and we are frequently praised for our friendly, helpful staff, our super clean room. Guests can enjoy being in the Main District area by walking to the restaurants, coffee shops and bakeries, and local merchants. Mobility accessible rooms and King executive and family suites are also available. Pets are welcome (dogs only please). Come experience and celebrate Spokane from our unique location!

Best Western Plus

Hotel City Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Free parking
    Free parking
  • Public area air conditioned
    Public area air conditioned
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 940 guest reviews
NOTE ISSUED
Excellent
480
Very Good
341
Average
75
Poor
32
Terrible
12
REFER TO NOTICE
Business Business
207
Couples Couples
278
Family Family
274
Friends getaway Friends getaway
98
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very pleased with this hotel!"

1
13/09/2018

The hotel was clean and comfortable. I was very pleased with the room and common areas and staff.Check in and check out was quick and easy, breakfast was great and the staff was extremely helpful and pleasant.

"clean, friendly and good walking location"

4
07/09/2018

They have updated the rooms. This room was centrally located around night life. The breakfast was hot and actually good for everyone. There was a couple bars with live music just around the corner. I would stay here again!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Barnesmichelle2001: Thank you for staying with us while visiting Spokane. We are glad you were able to enjoy the nightlife in our city. We are fortunate to be located within easy walking distance to many of Spokane's most popular bars and pubs. Thank you for complimenting our updated rooms and complimentary breakfast buffet. It's great to hear that you will stay with us again. We look forward to welcoming you back!

"Great hotel at a convenient location."

5
26/08/2018

First visit at this hotel. Picked it because it was a BW and at a great location. We were very impressed with our king balcony room. It was nice relaxing out on the balcony. The breakfast was very good. Location was great for touring the downtown area with lots of restaurants close by to choose from. Superb staff!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Tracy D: Thank you for joining us for the first time! We appreciate you choosing our hotel while visiting Downtown Spokane. It is great to hear that our friendly staff, relaxing rooms, and convenient city center location made a great first impression. We are glad you enjoyed your stay and hope to welcome you back again soon.

"Overpriced and uncomfortable bed"

2
26/08/2018

We ended up spending more than the DoubleTree across the street. The room was $199 plus parking and fees, it was $250. We feel totally ripped off. The bed was uncomfortable, the elevator was broken for part of the stay, and it's a motel style place! Definitely not worth what we paid. We came here to save money!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Brooke W: Thank you for sharing your feedback with us after your recent stay at our hotel. It is unfortunate to hear that your time spent with us fell short of your expectations. We apologize that the bed was not to your liking. We understand how important a good night sleep is when choosing a hotel. We will use your feedback to implement improvements at our property, and we hope that you will give us another opportunity in the future to provide you with a superior experience.

"Better values"

2
22/08/2018

Poor quality for a BW PLUS. Borderline on cleanliness, but staff was very kind and professional. Parking can be a problem. Close to convention center. We were here for a medical procedure at Sacred Heart, and there are better options-now we know.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear P8967 JWkennethm: Thank you for sharing feedback with us after your recent stay at our hotel. We appreciate you letting us know what went well and where we might improve. You are helping us improve the experience for our future guests. Thank you for taking the time to compliment our friendly and professional team. We hope you will give us another opportunity to exceed your expectations and you will choose to stay with us again.

"Good Place to Crash"

4
16/08/2018

We spent one night at the hotel and arrived fairly late so didn't take advantage of everything the hotel had to offer. It did look like they had a decent exercise room though. The room was clean. The breakfast was decent. The only tricky thing is the parking situation is not great unless you pay extra for the underground parking. The woman at the front desk was super friendly and the location is great. I would stay there again.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear KootenayBliss: Thank you for your feedback! We are glad to hear you enjoyed your stay overall. We know our guests expect a clean room and a good breakfast to start their day and it is great to hear we delivered on both of those expectations. Thank you for recognizing our front desk staff and our friendly team. It is great to hear you plan on returning. We look forward to hosting you again soon!

"Nothing memorable"

3
14/08/2018

A little hard to get to if you're not familiar with the area (I wasn't) the only entrance (that I saw) is off a one way street so if you miss it.... The facility is a bit older and some of that shows. All in all nothing great, but certainly not a disaster just nothing memorable.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Michael K: We appreciate you staying with us while visiting Spokane. Thank you for letting us know where we might improve for our future guests. We went through an extensive renovation in 2014, but we continue to update our property every year, including new carpet and bathrooms. We hope you will stay with us again in the future and see the work we put in to our hotel. We wish you the best of luck on your future travels and hope to welcome you back soon.

"Motorcycle Tour"

5
14/08/2018

Excellent location, friendly and helpful staff, very clean, great breakfast. Secure underground parking. Met all our expectations and more. Would definitely return here on our next trip. Highly recommended.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear 501vicd: Thank you for your feedback! It is great to hear that you enjoyed your stay. Our guests who travel by motorcycle typically love that we offer indoor parking. We are glad you got to enjoy that amenity! We appreciate the recommendations to your family and friends and we look forward to welcoming you back again soon.

"Very nice stay"

5
10/08/2018

This is not the first time that we have stayed at this facility. The location is excellent, (center of town), It is relatively easy to find, and is always clean, well maintained, and always has a very friendly and professional staff.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear MSG-RET: Thank you for returning and staying with us again during your most recent trip to Spokane. We are thrilled to hear that everything went well while you were here. Thank you for complimenting our friendly and professional team. We work hard to maintain the cleanliness of our hotel and keep everything in working order and we appreciate it that you have recognized that attention to detail. We are glad you got the opportunity to enjoy our location in beautiful Downtown Spokane and we hope you will come stay with us again soon.

"Easy peasy"

5
08/08/2018

Room was great, very clean and comfy. Breakfast was hot and tasty. So close to everything. Walking distance from a great bar and grill. Best street tacos ever.. will be back for sure, and very soon. Thanks BW

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear The_Dixons25: Thank you for sharing your feedback with us after your recent stay at our hotel. We are glad you enjoyed our complimentary hot breakfast buffet and our convenient location in Downtown Spokane. We are lucky to have such great food options right around our building! We are happy to hear you plan on returning and we look forward to hosting you again soon.

"Great hotel"

5
01/08/2018

We stay at Best Western hotels a lot and this one was very nice. We were able to walk to a restaurant. Would highly recommend this hotel. All amenities were very good. We will return there if Spokane is on any future trips.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Marcia S: Thank you for staying with us while visiting Spokane. We appreciate your continued loyalty to the Best Western brand. It's great to hear you were able to take advantage of our Downtown location and our close proximity to some of Spokane's best restaurants. We are glad to hear you plan on returning and look forward to welcoming you back.

"Great location, friendly service"

4
29/07/2018

Great location easy to find and parking wasn't a problem. Checking was efficient and Sarah was very friendly. The room was clean and cool although the Aircon was rather noisy. Bed was comfortable, breakfast spread was tasty. Although we didn't eat any cookies but for those who like them - they are available in the evenings!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Cookeatdrinktravel: Thank you for choosing Best Western Plus City Center for your lodging needs during your recent trip to Spokane. It is great to hear that you enjoyed your stay with us. We are glad you got a restful night of sleep and a tasty breakfast to start your day in the morning. It sounds like you were able to take advantage of our convenient Downtown location. We hope you will join us again the next time you visit the area and wish you the best on your future travels!

"One of the best Best Westerns!!!"

5
25/07/2018

My wife and I always enjoy staying at the downtown Spokane facility!! Conveinent access to stores, entertainment and bars,,, a great facility with friendly and courteous staff,, a must stay!! Don't pass this one up!!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Dennis S: What a great compliment to be considered one of the best Best Westerns! Thank you for continuing to stay with us during your trips to Spokane. We are glad you enjoy our convenient Downtown location and easy access to River Park Square and other shopping and entertainment amenities. It is our staff's pleasure to help in any way we can and make your time with us a special experience. We appreciate all of your compliments and look forward to hosting you again soon.

"A great stay at a reasonable price"

5
25/07/2018

Check in was the fastest I have ever experienced. The desk clerk had the most outstanding attitude. Your are blessed to have her on your team. Slept like a rock. Internet was speedy and I got some work done. Thank you Best Western Plus

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Smeatloaf: Thank you for staying with us while visiting Spokane. It's great to hear that your check in experience was quick and efficient. We feel very fortunate to have a great front desk team and we appreciate you recognizing their hard work and dedication to guest satisfaction. We are glad you were able to get work done and get a great night sleep. We hope you will join us again the next time you visit our area and we look forward to welcoming you back.

"Summer in Spokane"

5
21/07/2018

The hotel has an excellent location, especially if you want to take advantage of the riverfront. While not obvious, just across the street on the other side of the Convention Center is the Spokane River that has paths and improvements along both banks.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Thank you for leaving us feedback after your recent stay at our property! We are glad you got the chance to enjoy the recently updated Riverfront Park located just steps away from our hotel. We hope you will come visit us again soon.

"Great hotel!"

4
16/07/2018

We stayed here on our last night of a very long road trip and at first the location seemed kind of intimidating. It's in the middle of downtown and we got to the hotel kind of late so we were a little afraid to go out at night. But the hotel itself was very nice. The front desk receptionist was very helpful in more ways than one. We got on the elevator and unfortunately it wouldn't move to take us to our room on the fourth floor. We got out and told the guy and he got in and made sure it was working properly. Tip: The elevator doors can be slow to open and close so patience is a virtue. The staff is willing to work to fix it if needed though. The good thing was that we arrived after the crowd from Hoopfest had checked out so the hotel wasn't full at all. It was nice and quiet in that respect and we discovered that the Riverfront Park wasn't very far away; we could see it out of our window. Didn't get a chance to visit, but it's nice to know that it's close to the hotel. After we checked in we wanted some dinner but as I mentioned before we were kind of leery about going out so the front desk receptionist told us about a wonderful pizza place that delivered and even made sure that the location would deliver to the hotel. We had to wait a while for our food but we got a great deal on it and would definitely eat there again. It was nice to have the food delivered and not have to go out. The first guy who checked us in was about to leave so he told us that the next employee would help us if we needed it. He was very nice and helpful as well, along with the girl who checked us out the next morning. I was very happy to see that there was a Chili's restaurant right across the street and we were able to leave our car in the parking lot of the hotel after we checked out and walk across the street for lunch and then come back. Seems like a safe parking lot even though the location seemed kind of unassuming. I would definitely stay here again on another trip to Spokane, if only for the great staff that runs this hotel.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Iloveloveseaotters: Thank you for staying with us during your recent trip to Spokane. We appreciate you sharing your experience with us via TripAdvisor. We apologize that the elevator did not work perfectly when trying to get to your room, but we are glad our staff was able to help promptly. We love being located so close to Riverfront Park! It is just a short 3-5 minute walk from our front door and can provide plenty of entertainment from the Looff Carrousel to the iconic Spokane Falls Skyride. We hope you get to experience more of our convenient Downtown location on your next visit. Thank you for taking the time to compliment our staff. It is our goal to exceed the expectations of our guests and we love hearing that we achieved our goal. We are thrilled to hear that you plan on returning and staying with us again. We look forward to welcoming you back!

"Great location"

5
11/07/2018

Very easy to get to from I90. It is a great location-across the street from the convention center and Riverfront Park. Easy walk to shops downtown and restaurants. The staff was friendly and helpful with recommendations. The room was large, comfortable, and clean. I would certainly stay here again.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Patsy B: Thank you for staying with us during your recent trip to Downtown Spokane! We appreciate your feedback. It's great to hear you enjoyed our convenient location and close proximity to Riverfront Park and many of Spokane's best restaurants and shops. Thank you for the compliments on our friendly staff. We take pride in providing exemplary service to our guests. We are thrilled to hear you plan on staying with us again and look forward to welcoming you back!

"Weekend Shopping Trip"

5
08/07/2018

A great weekend of shopping. Added bonus Sun with the final day of Hoopfest. Hotel was a great location downtown close to Riverfront Park, lots of dining options, walking paths and the Universities. Parking could be a challenge so spend the extra $15 and park underground. Breakfast was ok although we were given wrong times and didn't get a chance to eat Tu morning (934am). Got there for the leftovers on Mon. Room was clean. Staff were friendly. Definitely better than the airport property. Will be back again next year. Same time. Same place.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Nojo_13: We appreciate you leaving us feedback after your recent stay at our hotel. When we hear back from our guests it helps us know what we are doing well and where we can make improvements. We are glad you got to enjoy our convenient Downtown Spokane location and with the added bonus of being here during Hoopfest! I apologize that you were advised incorrectly on our breakfast service hours. It is great to hear that you plan on returning to stay with us again next year. We look forward to welcoming you back.

"Business trip to Spokane June 18"

4
18/06/2018

Great location and easy to get to from I90. Very nice hotel with very comfortable accommodations. Plenty of decent places to eat nearby and very close to the River Park/Convention Center. Parking is really tight though so bring a small car. Will stay here again when on business. A bit noisy on Friday night with the street traffic though!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Guy T: Thank you for leaving us feedback about your recent stay at our hotel. It is great to hear that you were able to take advantage of our central location in Downtown Spokane. As you pointed out, we are easily accessible just off of I90 and Division Street. We are fortunate to be located so close to some of Spokane's best restaurants and pubs, but these amenities do sometimes bring some noise along with them on weekends. We are glad you plan on returning and we look forward to hosting you again.

"Golf trip."

4
18/06/2018

We enjoy staying at this hotel as it is right downtown and within walking distance of many restaurants. The staff are very friendly and accomodating. We enjoy the hospitality suite that they provide. Ideal place for golf trip with the guys.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear bwareham2017: Thank you for choosing Best Western Plus City Center for your Spring golf trip to Spokane. We are glad you got to take advantage of our Golf Stay and Play package. It's great to hear that your group enjoyed our Downtown location. We appreciate you recognizing our friendly staff as we believe that is what truly sets us apart. We hope you will have the chance to come play more of Spokane's beautiful golf courses and we hope to be your hotel of choice when visiting the area.

"The Best Western City Center was just what i needed"

4
13/06/2018

I had just driven 400 miles from Bend, OR to Spokane, WA. It was a long day. The last thing i needed was a problem and delay at checking in, no problem, within 5 minutes i was in my room. A number of good resturants around. The morning breakfast was very good. All of the employees were very nice and accommodating.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear MichaelgQ6146VP: We appreciate you leaving us a review on TripAdvisor. It's great to hear that you had such a smooth check in experience! We are happy to offer our guests express check in and express check out options giving you more time to relax and enjoy your trip. Thank you for recognizing our friendly employees and diverse breakfast buffet. We hope you will make us your hotel of choice when visiting Spokane and we look forward to hosting you at Best Western Plus City Center again soon.

"reat location"

4
07/06/2018

Construction late night on street by city, cant be helped. The staff was great and the location cant be beat everything close by Park, Resturants, Theaters, shopping. Would recogmend this to all my friends and family to stay here if they are ever in Spokane.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Lynn Howerton: Thank you for staying with us while visiting Downtown Spokane. We are pleased to hear your stay was an enjoyable one. Thank you for recognizing our helpful staff and convenient location. We are lucky to be within walking distance of Riverfront Park, River Park Square, and many of Spokane's highest regarded restaurants. We appreciate your recommendations to friends and family and we look forward to hosting you again the next time you visit our area.

"A great hotel at a great price "

5
29/05/2018

My wife and I decided to stay here on our tour of the entire state of Washington and we definitely enjoyed this hotel. The rate was reasonable. All of the staff members were friendly and helpful. Our room was big and spacious and clean. The bed was soft and cozy. This was the best hotel that we stayed at in Washington. We will definitely stay here again

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Joe S: Thank you for staying with us during your recent tour of Washington State. We appreciate hearing back from our guests after they have stayed with us. What a compliment to be considered the best hotel you stayed at during your trip! We are thrilled that we could provide a memorable experience for you and your wife. Thank you for recognizing our hard working staff as that is what we believe truly sets us apart. We hope that you will join us again at Best Western Plus City Center the next time you visit Spokane.

"Pet Friendly, excellent staff, great breakfast"

4
23/05/2018

Stayed here while visiting Gonzaga with our teenager. Pros: - Pet Friendly. We had a 5 month poodle with us and the hotel worked fine. There is a small fee for pets but very reasonable - Rooms were very clean and comfortable - Excellent breakfast. Very pleasant surprise - Good location, not far from Gonzaga and across from the convention center - Staff was very friendly and helpful Cons: - few to speak of. The road in front is a tad noisy. I would not spend the extra money on inside parking but parking is somewhat limited Overall I would strongly recommend this property

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear PDXcoffeetraveler: It's great to hear that you had a good time while staying with us for your visit to Gonzaga. We appreciate all the compliments and recommendations. We love hosting our guests' four legged family members.Good luck to your teenager as they make their college selection. We hope to welcome you all back again soon.

"OUTSTANDING MOTEL"

5
19/05/2018

This property is clean, well managed and maintained. Our experience with the property and staff was exemplary. Breakfast was the best we have seen in the age of free breakfasts. The room was clean and quiet. Everything worked as intended. The staff was welcoming. Only downside is parking is limited for larger vehicles.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Clamper5: Thank you for all of the great compliments! We love hearing back from our guests and hearing about their experiences in our hotel. It's great to hear that you enjoyed our friendly staff and our expansive breakfast buffet. We appreciate all of your kind comments and I will be sure to share them with our entire team. We hope you will stay with us again the next time you visit Spokane.

"Convenient, Central Location. But turn down the Muzak in the Hallways!"

4
16/05/2018

Nice, clean, convenient to downtown and Riverfront Park area. Staff were very friendly. My only complaint was the Muzak that played over speakers in the hallways all night long; when I called to complain that it was waking me repeatedly, I was told they had to leave it on/at that volume because it helped dampen the noise from other rooms.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear mtngrl406: Thank you for leaving us feedback about your recent stay at our hotel. We appreciate you letting us know what went well and where we might improve. We are glad you enjoyed our convenient location, friendly staff, and clean facilities. I apologize for the volume of the music in the hallways. We will use your feedback to make improvements to our overall guest experience. Thank you again for staying with us. We hope you will come join us again soon.

"Very nice motel "

4
14/05/2018

Stayed there partly because of its location, partly price. Staff were great. Motel & rooms very clean & comfortable. Had DirecTV which I like better than cable. Great continental breakfast. Price was very good for what your getting. Only downside is it's right on a busy street and you hear the street noises. I'd stay again but ask for a room on other side.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Advisor4u1: Thank you for staying with us during your recent trip to Spokane. We appreciate you letting us know what you enjoyed and what could have gone better. With our central downtown location, we do hear some street noise from time to time, but we are happy to accommodate special room location requests whenever possible. We are pleased that you plan on returning and we are looking forward to hosting you again the next time you visit our area.

"Was made to feel like family"

5
08/05/2018

The location was perfect. Right across from the convention center and within walking distance of the movie theater, restaurants and shopping. The staff was helpful and friendly at both check in and check out.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Julieannr312: We appreciate you taking the time to leave us a review! It sounds like you were able to take full advantage of our great Downtown Spokane location and enjoy many of the amenities our city has to offer. Thank you for complimenting our helpful and friendly staff. I will be sure to pass along your comments to our entire team. We hope you will stay with us again the next time you visit our area.

"Lovely stay! Friendly desk staff, wonderful breakfast staff!"

5
29/04/2018

This was a first visit at this hotel for me. I went with friends that stay here lots. It is a little dated but very clean and comfortable. Check in was fast & easy. Rooms were great and beds comfortable. They even had wine glasses we could use for our evening nightcap. When we returned from the Evening show at the performing arts centre, they still had some cookies for us. We all had a great sleep and in the morning an above average breakfast! Awesome staff in the breakfast area!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Betty K: Thank you for taking the time to share your feedback with us after your recent stay at our hotel. It is great to hear that you enjoyed your visit. Thank you for recognizing our breakfast bar staff. I will be sure to share your compliments with our entire team. We hope that you will come stay with us again the next time you visit Spokane. We look forward to hosting you soon.

"nice place in a great location"

4
19/04/2018

Very friendly staff, nice clean room, good breakfast, great location. Only complaint is the pillows were too fat and dense. Pet friendly, but a fee. Walking distance to Spokane Comedy Club and One Tree Cider House.

"Clean Property; Above-average Breakfast"

4
16/04/2018

I was here for 5 days attending a conference. The hotel is in easy walking distance to nearby restaurants, a mall, the convention center, the RiverFront park, and other hotels (I stayed here because the conference hotel room block was sold out). Hotel was clean - lobby, breakfast area, and rooms. Bed and pillows were comfortable. Free WiFi worked well. Amenities in room: bath gel / shampoo / conditioner are in shower-mounted dispensers. Lotion, makeup remover, and hand soap is provided. There is a hair dryer. There is a Keurig machine and several pods were provided. Love that! Breakfast Buffet: Well stocked with fruit, pastries, eggs, sausage, potatoes, cheese, salsa, tortillas (so YES, you can make a breakfast taco!), waffles, yogurt, oatmeal, biscuits and gravy... I ate breakfast here each day and didn't tire of it, which says something. Two areas that could be improved: -Offer a shuttle to/from the airport. Taxi and Uber are the options. Many of the other Spokane hotels had shuttles, but not this one. -Check weatherstripping on doors of rooms. Mine needed to be replaced as it let in noise and light at night. Otherwise, I would stay here again without reservation.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Maldridgern: We are happy to hear that you had an enjoyable time in Spokane while visiting for a conference. Thank you for choosing our hotel. It sounds like you were able to take full advantage of our central location and many of the amenities that Downtown Spokane has to offer. We appreciate you taking the time to give us feedback on what we did well and where we might improve. We hope that you will join us again the next time your travels take you to our area.

"Thursday -Saturday"

4
14/04/2018

I felt this hotel was nice considering the price range. It is a five minute walk from Conference Center, was very clean, with complimentary coffee, tea, and snacks throughout the day. The room had two queen/full size beds, television, fridge, closet with iron and board, and a full sized bathtub / shower with complimentary toiletries. Continental breakfast was decent! All staff was friendly and accommodating. My only complaint was we required a cot, which was in very poor repair, in addition to the beds.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear OffBeat_Britt: Thank you for sharing feedback with us in regard to your recent stay at our hotel. We are happy to hear that overall you enjoyed your stay with us. We appreciate you letting us know what we did well and where we might improve for yourself and other guests in the future. It's great to hear that you were able to take advantage of our breakfast buffet in the morning and you enjoyed our proximity to the Convention Center. We hope you will join us again the next time you visit Spokane.

"The BEST STAY at the BEST WESTERN"

5
02/04/2018

We had another wonderful stay at the Best Western Plus City Centre (Spokane). Everything was excellent with special thanks to Sarah Petrino, Assistant Manager. The fresh baked cookies served every evening is the icing on the cake of a great stay!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Glenda: Thank you for taking the time to leave us a review. It's great to hear that everything went well for you during your most recent trip. We are looking forward to welcoming you back for the next show!

"Loved Our Stay...Nice Folks!!!"

5
28/03/2018

We called to make reservations and we talked with Dakota!!!! She was so friendly and helpful and we couldn't wait to meet her. Upon arrival she was every bit and more of a super young lady...so much, that we adopted her as a granddaughter for the weekend. We also met the manager Sarah and what a "hoot" she was too. Then the next morning working the breakfast room was Rhea and like the other two ladies...fantastic. They and the other staff we interacted with were outstanding and they provided excellent service. As for breakfast, Rhea kept everything full and along with Sarah kept tables wiped off and clean. The eggs were perfect as normally we have found that they are over cooked. There were many choices and you couldn't go wrong with the sausage, bacon, waffles, miscellaneous breads, fresh fruit and the like. As for our room, it was clean, spacious, quiet, and our king bed was super comfortable. The wi-fi worked fine as well as our cell service. Location was excellent walk-able to the Arena and Convention center and many choices for restaurants. This will be our hotel of choice anytime staying in the Spokane area. And again, Sarah, Dakota and Rhea...thank you for the great service and recognizing us by name during our entire stay. YOU ARE THE BEST!!!!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Amfoxy: Thank you for all of the great compliments on our hotel and our staff! Our team takes pride in exceeding the expectations of our guests and providing a unique experience. We appreciate you recognizing their hard work. We all enjoyed getting to know you and your wife and hearing about all of your adventures following your favorite sports teams. We hope you will come back and visit Spokane again soon. We hope to be your hotel of choice whenever in the area and look forward to welcoming you back.

"All around great experience"

5
13/03/2018

Friendly staff, clean, spacious and quiet room, good breakfast, great location for walking to riverfront and downtown eats and drinks. Very reasonable price. Navigation to and from the hotel was not a problem and free parking was plentiful and convenient.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear K H: We appreciate you taking the time to share feedback with us about your recent experience at our hotel. Thank you for the compliments on our breakfast buffet and great Downtown Spokane location. We are happy to hear that you enjoyed your stay and we hope to welcome you back again the next time you visit our area.

"Nice place"

5
10/03/2018

We stayed here during a trip to see a show at the arena. Staff was pleasant every time we crossed paths. Room was clean. Road in front is very busy but that is not there fault. Breakfast was good. We paid the extra 10 dollars for inside parking. The place was pretty busy but that didn't affect anything as far as we were concerned. Everything was smooth. Halls were quiet even with a bunch of us coming in at 10 pm from the show. The arena is a 15 min walk but we chose to drive because we had to drive to where we wanted to eat anyway. Lots of places to eat or drink within walking distance. We will definitely stay again next time we are in Spokane.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Tntracing: We are happy to hear that you enjoyed your stay with us during your recent trip to Spokane. We are fortunate to be so close to many of Spokane's best show and concert venues, as well as pubs and restaurants. Thank you for taking the time to compliment our staff and our breakfast bar. I will be sure to share your comments with our entire team. We look forward to welcoming you back to our hotel the next time you are in town.

"Nice place/unfriendly staff"

3
22/02/2018

This hotel is located on a very busy one way street in downtown Spokane, so it is tricky to get in/out of. There was construction going on during my stay (I believe they were having the exterior of the building painted.) The room was nice, clean, spacious, I was unable to use my balcony due to it being covered in painters paper/tape. The one thing that stuck out most about my stay was the staff. There were several people behind the front desk when I checked in, including several children. No one acknowledged me until I spoke up because they appeared too occupied with the kids and their own personal conversations. It seemed like it was an inconvenience to get me checked in. I planned to stop by the desk for dinner recommendations but there was still a crowd and I didn't want to feel like a bother. I may give this hotel another shot because of the location near all the shops and convention center, I do hope the service is better next time around.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Whitefish Girl: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for bringing it to our attention so we can address it with our front desk team. If you would like to discuss any of the issues you experienced with me directly, please do not hesitate to call 509-623-9727. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Even bought our Bed"

5
19/02/2018

Due to water pipe bursting 3 days before Christmas, we had to move out of our home while floors/walls were restored. An attitude of ''what GOOD can come out of this one'' was well-rewarded. Having happily stayed in many Best Western hotels throughout the U.S. and Europe, we chose to have our forced ''stay vacation'' at the Best Western Plus in beautiful downtown, (our home town), Spokane which turned out to be one of the best decisions of our life. Owned and managed by a dedicated, kind and caring local family and extraordinarily competent, charming, helpful staff, our extended stay turned out to be one of the best experiences of our life. Welcoming lobby decor, seating, fireplace and fresh flowers.. Spacious, quiet, comfortable rooms cleaned by smiling, attentive, lovable (Oh, Albertina !) maids leaving big fluffy, towels and excellent toiletries. From the warm greeting the moment we checked in to our last day several months later - which included Christmas, New Years and our Birthdays - we were treated like well-loved 'grandparents.' Front Desk Housekeeping, Breakfast (wide variety satisfying delicious hot & cold choices - best granola ever) staffs all attractive, professional, helpful and fun going way beyond extra mile everyday to ensure our well-being and effortlessly keeping us cheered up and on. Ideally located just across the street from the Convention Center; Around the corner from great little street with grocery store, movie theater, bakery, deli, pubs, restaurants and interesting shopping. Easy, 10 minute walk one way to Performing Arts Center, Riverfront Park, new outdoor skating rink, carousel, gondola ride and many more excellent restaurants, and,15 Minute walk to Eastern Washington and Washington State universities Spokane campuses. Grateful thanks to Meredith, Sarah, Dakota, Tony, James, Raya, Pat, Billl, William and EVERONE else who cared about educated and entertained us Winter through Spring. And, THEN there's ''the gift that keeps giving:'' After months of perfect nights sleep, we bought our Best Western Plus bed upon checking out !

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Royce: Wow! You make us blush with all of your kind comments. Thank you for taking the time to recognize so many of our staff members by name and give such a great description of our hotel. We certainly miss seeing you both each day. We hope everything is going well at home and you are settling in after all of the remodeling. We hope you will stop in to visit with us again or join us at the hotel for another "stay vacation." We wish you and your family all the best and hope to see you soon.

"Excellent"

5
29/01/2018

Excellent place to stay in downtown Spokane. Clean and comfortable rooms and the staff are more than then welcoming going out of their way to accommodate our needs during our stay. Definitely where I will be staying when visiting

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Jennifer F: We appreciate you leaving us feedback about your experience at our hotel. It is always great to hear that we have met or exceeded the expectations of our guests. Thank you for complimenting our staff and our clean rooms. We are happy to hear that you plan on returning, and we look forward to welcoming you back again.

"lovely"

5
12/01/2018

This hotel is beautiful and comfortable. Everything I needed. Nice breakfast choices, close to a store and restaurants. Perfect location, with easy access to many downtown attractions. I love the huge suites...

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Jodenef2018: We are happy to hear that you enjoyed your time at our hotel. Thank you for mentioning our breakfast buffet with a variety of choices. We are proud of our Downtown Spokane location and feel fortunate to be close to so many of the city's best attractions. We appreciate your feedback and hope to have the opportunity to welcome you back again soon!

"My Stay"

5
15/12/2017

This is the second time that I've stayed here in the last 3 - 4 yrs. I really like this hotel because it's in a area downtown in which you can just walk to the mall, convention center, family restaurants and many more activities. Next time I go to Spokane next summer, this will definitely be my "go to" hotel! I love this place!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Louise B: Thank you for returning and choosing to stay with us again. We are glad you took advantage of our Downtown location and were able to walk to the mall, restaurants, and activities. We appreciate being your "go to" hotel in Spokane and look forward to welcoming you back in the Summer time.

"Sisters weekend"

4
11/12/2017

I meet my sister for a kid free weekend. The staff was very helpful is directing us to places we could walk from the holtel and restaurants. All of the staff went above and beyond to help us with questions and helping. I would stay again.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Angel C: Thank you for letting us be a part of your special tradition with your sister! We are glad you got the chance to get away and spend some quality time together. We are happy you enjoyed our central Downtown location and took advantage of our proximity to some of Spokane's best restaurants. We look forward to hosting you and your family again soon.

"TV and Garbage"

3
10/12/2017

Overall the place was average and nothing bad. Our room was freezing when we arrived. The TV took about a half hour to download something before it would turn on (it was satalite). The garbage truck arrived at 1am to empty the dumpster right out side our window.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear George L: Thank you for taking the time to leave us feedback about your recent stay at our property. I apologize for the issues you experienced with your television and that your room was cold on arrival. Due to guest feedback, we have started preheating all of our reserved rooms prior to arrival for a more pleasant check in experience. Thank you for helping us improve our guest experience by letting us know where we have areas of opportunity. We hope you will give us the opportunity to host you again.

"Not up to par with other Best Western hotels"

2
09/12/2017

We always stay at BW hotels when travelling. This one is an old Travelodge converted to a BW but with an old elevator, slow to respond with loose panel. Bathrooms need updating, toilets very low to ground and hard to use. Service & breakfast was good though and cookies at 7:30 a nice feature

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear H5568VGlindaf: Thank you for taking the time to leave us feedback about your recent stay at our hotel. I apologize that your time with us did not meet your expectations. We are actually in the process of updating our bathrooms. We hope you will come back and stay with us again. Please do not hesitate to ask for a room where the renovation has been completed. We are happy to honor special requests whenever available. We look forward to another opportunity to provide a superior experience.

"Surpurb value and location"

5
07/12/2017

So glad we chose this hotel. It was super clean and the bed was so comfy I decided to sleep in longer than I should have. It is across the street from the convention center and many restaurants and shops are within walking distance. The complimentary breakfast was delishish with a lot of options. The service was exceptional. Honestly, I was very impressed.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Ckondrasky: We are glad you chose our hotel too! Thank you for all of the great feedback and compliments. We are happy to hear you got a great night of rest and that our team provided exceptional service. We look forward to welcoming you back again soon.

"Horrible"

1
02/12/2017

Worst billing experience possible, get charged for neighbors smoking, I haven't smoked in my life, then get some run around about why I was charged all to scam 250 dollars off someone beware if you ever have to stay at this place

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Mr. Hanson: I am sorry to hear that you feel you were given the run around in regards to the smoking fine charged on your account. Upon inspection, there was a strong smell of tobacco smoke in the room that you stayed in. Due to the smell, we had to treat the room; including carpet and drapery cleaning, leaving us unable to rent the room to another guest that night. All of our guests sign an agreement at check in stating they know that our hotel is non-smoking and they may be assessed a $250 fine for smoking in the room. After reviewing our occupied rooms for that night, the rooms on either side of the one you stayed in were unoccupied. If you have any further questions, you are welcome to reach out to me directly at 509-623-9727.

"Dowtown Spokane Bes Western"

5
26/11/2017

Very nice place to stay...close to events, eating. They provided a foot map and showed where to go. They had cookies out and tea or coffee when we came back from the concert. Very helpful and friendly

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear M9841CBkarenk: Thank you for staying with us and leaving us feedback after your stay at our hotel. We are happy to hear you enjoyed our Downtown location. We are fortunate to be close to Spokane's best concert venues. We are glad you also got to enjoy our freshly baked cookies! We hope you will stay with us again the next time you are in town.

"Best Hotel in Spokane"

5
25/11/2017

We stay here every year for a girls weekend. We love the location. It is close to everything and located downtown. The breakfast bar is great and the staff goes above and beyond to make your stay the best.!

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear 645susied: We appreciate you leaving us such a nice review. Thank you for making us your hotel of choice for your annual girls weekend trip to Spokane. We are happy to be a part of such a fun tradition. Thank you for recognizing our staff for going above and beyond. It is our pleasure to help wherever possible! We look forward to welcoming you all back again next year.

"Too loud, dumpster pickup at 4:30AM is not a good wakeup call."

2
23/11/2017

Neighbor restaurant has a dumpster in the alley that gets picked up very loudly at 4:30AM! Not a good way to wakeup. Breakfast is ok, but not good. Location is nice (close to a lot of downtown attractions and restaurants). But I would reccomend tgat you stay elsewhere.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Jim S: Thank you for leaving us feedback. When we hear back from our guests it helps us to know what we are doing well and where we might improve. I apologize that you were woken up from our neighbor's garbage collection. We are happy to honor room location requests whenever available. We hope that you will give us another chance and come stay with us again. We would be happy to put your room on the other side of the hotel away from the restaurants. If you would like to discuss any of the issues you experienced further, please do not hesitate to reach out to me directly at 509-623-9727. We wish you the best on your future travels.

"Great Place to Stay while in Spokane"

4
22/11/2017

I have stayed at this hotel several times over the last year. The staff is always friendly, lobby very nice and room is comfortable. I make this the place I stay whenever travelling to Spokane for Business.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear WilsonT52014: We are happy to hear that we are your hotel of choice when visiting Spokane. We appreciate your loyalty to our property and brand. Thank you for taking the time to leave us feedback. We appreciate you complimenting our staff and rooms. We look forward to welcoming you back the next time you travel to our area for business.

"Big clean room"

4
16/11/2017

Front desk staff was very fast, efficient and nice. Rooms are big and clean. Right across from the convention center. Dog friendly. You can hear traffic noise. We would stay again when back in Spokane.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear TeG85: Thank you for leaving us a TripAdvisor review. We appreciate your feedback! Thank you for pointing out our convenient location and proximity to the Spokane Convention Center. We are happy to hear our front desk team was efficient and that you overall enjoyed your stay. We look forward to welcoming you back again soon.

"Best Western Plus Spokane City Center"

4
16/11/2017

Great Location Very accommodating Great Service, very welcoming Nice rooms Suggest if you are a light sleeper ask for your room to be in the front, we were in the back and it was very noisy with garbage trucks etc in the morning.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Margaret: Thank you for the feedback. We are happy to hear that you enjoyed our location. We appreciate the compliments on our service and guest rooms. We are always happy to accommodate special requests as far as room placement whenever possible, so please feel free to let our front desk team know your preferred location. Thank you again for choosing to stay with us. We look forward to welcoming you back again soon.

"Great Value for Downtown"

5
09/11/2017

We stayed here while in town for a couple of hockey games. I always prefer the Best Western when possible for their non-expiring rewards, as well as breakfast options. Our room had upgraded lamps with two power plugs in each. This is important if you have a CPAP and/or need to plug in your personal electronics. I'm shocked at how many hotels still have such limited options on extra power plugs. The bed was comfortable. I can't say I like small pillows, but they were fine. The bathroom lights were dark, but warmed up. They were CFL bulbs and not LED, which are far better. The staff was very friendly and willing to price match a local competitor, and that was important. It meant they got my business and I'll be staying here again when I need to stay in Downtown Spokane.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Shawn P: Thank you for choosing our hotel when you were in town for the Spokane Chiefs hockey game! We are always happy to host hockey fans and we are lucky to be so close to the Spokane arena. Thank you for being such a loyal Best Western Rewards member. As you pointed out, with never expiring reward points, the value is hard to beat. We are happy to hear that our staff was welcoming and you found your room well appointed. We look forward to seeing you the next time you visit Spokane.

"A Very Pleasant Stay."

4
07/11/2017

Last week had just returned from a business trip in South East Asia. Arriving in Spokane, Washington was delighted to stay at this hotel once again located right off Interstate 90. The staff is exemplary and made me feel right at home. The real plus staying there during the winter months is they have a heated private garage for guest vehicles. Respectfully, W. Lafrance

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Mr. Lafrance: We appreciate you taking the time to leave us a review about your most recent stay at our property. We appreciate you coming back to our hotel! Thank you for complimenting our staff. We are happy to hear that we can make you feel at home here in Spokane. Also, thank you for mentioning our climate controlled garage. This is of course an added bonus during the cold winter months. Thank you again for staying with us. We hope to see you back again soon.

"Excellent stay"

5
05/11/2017

The staff is awesome. They provide a very personable experience to make you feel like your more than a guest. The hotel is conveniently located downtown within walking distance of many eateries, and shopping.

Sarah P, Assistant General Manager at Best Western Plus City Center, responded to this review
Dear Kendra: Thank you for the great feedback about your stay at our hotel. We are happy to hear that we were able to provide a very personal and unique experience for you. We appreciate you staying with us and hope to see you again should your travels bring you back to Spokane.

"Excellent Service and Location"

5
04/11/2017

Service was excellent in all areas: front desk, breakfast, and housekeeping. Rooms are well above average. The king rooms are large and have a comfortable stuffed chair. Plenty of outlets and real art on the walls. Location is excellent if attending event at the convention center or just want to stroll Riverside park. Good value for a 'plus'.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear William: We are so happy to hear that you had an enjoyable time at our property. We have been recently remodeled and we are glad to hear that you find our rooms above average. Thank you for recognizing our great value for Downtown Spokane. We hope to have the opportunity to welcome you back again soon.

"I'll be Back"

4
03/11/2017

Great place. I hadn't been here before but now it is my go to place in Spokane. Nice rooms, very good housekeeping and reasonable prices. Garage parking for the winter time. Great breakfast. My only complaint would be the water pressure in the shower. The valve is shot and more water comes out of the faucet than the shower head. But I can live with that.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Dale K: Thank you for sharing about your experience at our hotel. We are thrilled to hear that we will be your new go-to place in Spokane! We are glad you enjoyed our thorough housekeeping, indoor garage, and breakfast buffet; all for a great value. Thank you for pointing out the issue with the water pressure. I will be sure to pass along your comment to our maintenance department. Thank you again for choosing our hotel. We look forward to having you stay with us again soon.

"We had our anniversary and had a very wonderful time they made us feel so special it was a wonderful moment thank you so"

5
30/10/2017

We had our anniversary and it was a very wonderful time the entire staff made our Halloween anniversary wonderful. I had flowers ordered to come into the room and they placed them really well in the room and the bottle of wine and the parking and the Oktoberfest tickets and the breakfast and all the coffee that just wonderful people

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Doug: Thank you for letting us be a part of your special day! We are glad that we could make your anniversary a memorable one this year. Our staff takes pride in going above and beyond so that our guests enjoy their stay. We hope you will come stay with us again on your next special occasion!

"Outstanding Hotel"

5
29/10/2017

Clean, Comfortable, and beautiful. The room was spacioius. The bed was super comfortable. The room looked recently updated and was very nicely done. We appreciated coffee and tea in the lobby when we arrived. This was one of the best hotel experiences I have had.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Deborah: Wow! Thank you for the great compliment of being the best hotel experience you have had. We are so happy that we could provide a special experience for you. You're right about our hotel being recently remodeled and we have coffee and tea available 24 hours per day. Thank you for taking the time to leave us feedback. We hope you will come back again soon!

"Great stay in Spokane"

4
27/10/2017

We had a great stay at the hotel. Food was great and abundant, beds were comfortable, hotel was clean and neat. The proximity to everything is very good and relatively easy to find. Parking may be a little cramped. Only negative was that we had cold water for our showers on our check-out day but we survived. Would stay there again nonetheless.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Cindy C: Thank you for sharing feedback with us about your recent experience at our hotel. We appreciate knowing what we did right, and where we can improve on our service for you and other future guests. We are happy to hear that you enjoyed our expansive breakfast buffet and that you found our hotel to be clean and neat. Thank you again for choosing to stay with us. We hope to welcome you back again soon.

"Comfortable, Friendly Hotel"

5
24/10/2017

All of the employees were excellent, from my first phone reservation talk with Dakota, through the kindly woman taking care of the cafeteria area. I've stayed at "fancier" hotels over which I prefer Best Westerns, because I prefer the friendlier atmosphere of Best Westerns. And the Spokane hotel didn't let that standard down. Great, comfortable place to stay.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Joseph L: Thank you for all of your kind compliments about our staff. We are happy to hear that you enjoyed your stay with us. We take pride in providing a friendly atmosphere, and exceeding the expectations of our guests. I will be sure to forward your compliments along to our entire team. We hope to have the opportunity to welcome you back again the next time you visit Spokane.

"Great value for the money"

4
23/10/2017

Best Western Plus City Center, Spokane is a very nice hotel. Rooms are bright and clean. Staff are friendly and helpful. The location is perfect for attending any events in downtown Spokane. It is a great value for the money.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Daniel W: Thank you for taking the time to leave us some feedback about your recent stay at our property. We are thrilled to hear that you enjoyed our clean rooms, friendly staff, and central location. We are happy to provide a great value in the Downtown Spokane. We hope you will stay with us again the next time you attend an event in our area.

"Great hotel, great service"

5
23/10/2017

The staff, the service they provided with the well kept hotel ensured that we had a wonderful stay. First impressions do last and it's obvious that the employees at this hotel take pride in their jobs, the cleanliness was above standard. Our stay was pleasant from start to finish

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear 476cheriee: Thank you for choosing to stay with us while in Spokane! Thank you for recognizing our hard working staff. There is no greater compliment than when one of our guests notices the pride we take in our jobs. Our goal is to exceed the expectations of all of our guests and we are happy to hear we met that goal in regards to your stay. We hope that the next time you are in town we will have the pleasure of hosting you again.

"Easy access to Riverfront Park, downtown and freeway!"

5
22/10/2017

We stayed here for a college graduation in May. The location was easy to find, we had parking secured in the garage and the service was wonderful! Walking to Riverfront Park and the downtown area was easy. This hotel is not located directly in the downtown area, but close enough for us. We still were able to wander the shops, restaurants and wine bars by foot. The front desk personnel were helpful and friendly.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Jsnco: We are happy to hear you had such an enjoyable experience while staying at our hotel! We are glad you were able to take advantage of our convenient location and see some of Spokane's best amenities. We also appreciate your kind comments about our staff. We take pride in providing great service with a smile! We hope that you will stay with us again the next time your travels take you to Spokane.

"Friendly pleasant experience"

5
14/10/2017

I felt extremely welcomed from the moment I walked in. The entire process of checking in was pleasant. The staff is friendly and helpful. The breakfast area is comfortable and the food was perfect for my family. The bed was soft, pillow selection perfect and the shower was delightful. I highly recommend this hotel!

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Whitney: We are so happy to hear that you enjoyed your stay with us! We are glad that your family enjoyed our friendly staff, breakfast buffet, and comfortable beds. We appreciate you taking the time to leave us feedback and review our hotel. We hope to have the opportunity to welcome you and your family back again soon.

"BW City Center is a Plus"

5
13/10/2017

In Spokane this hotel is our place to go to. We arrived late and was greeted by the smell of warm cookies. Email epress check in went smoothly, all our in3formation was already in filled. So, we dont even consider another place.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Betty D: Thank you for making us your hotel of choice while in Spokane! We appreciate you choosing to stay with us and giving us feedback after your trip. Our freshly baked cookies each evening are a huge hit with our guests and we are glad to hear you enjoyed them. We hope to see you back again soon.

"Good value, Great people"

5
09/10/2017

Great motel, especially for the price. Very nice people. They've added potatoes to the hot breakfast scrambled eggs and sausage. I like the waffles, too. At night, they bake fresh cookies and put out for the guests.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Jennifer: Thank you for coming to stay with us again! We are happy to hear that you enjoyed some of the upgrades we have made to our breakfast bar. We are continually looking for ways to improve our overall guest experience and welcome guest suggestions. We hope to have the opportunity to welcome you back again soon.

"My Stay"

5
09/10/2017

I have stayed at this hotel several times this year & every time my experience is great. The staff are courteous and knowledgeable, the breakfast surpasses those of other hotels I have stayed in. It is close to all amenities and withing walking distance.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Nina Trudeau: Thank you for coming to see us again during your recent trip to Spokane! We appreciate you choosing our hotel time and time again. We are happy to hear that our staff has been helpful and that you have enjoyed our breakfast buffet. We hope that you will have the chance to come stay with us again soon.

"The Best Place to Stay in Spokane, WA"

5
08/10/2017

The Best Western Plus City Center in Spokane, WA is the best place to stay. The staff is great, the rooms are very clean, the breakfast is good and offers plenty to choose from. From the minute you arrive, you feel so comfortable. It is the best place to stay in Spokane.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Nancy H: We appreciate you leaving us feedback about your experiences with our hotel. Thank you for recognizing our hard working staff, clean rooms, and expansive breakfast buffet. We are so happy to hear that you felt comfortable from the moment you walked into the door! We hope you will give us the chance to welcome you back as our guest again soon.

"convenient location for visiting Spokane."

5
08/10/2017

This motel is located within walking distance of great attractions and cafe's. It is across the street from a center that hosts many conventions and event, and easy walking from the Theater that hosts good traveling plays.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Robert B: Thank you for taking the time to leave us a review! We are glad that you enjoyed our Downtown location and being located so close to the INB Performing Arts Theater. We hope you will have the chance to come see another show and stay with us again soon!

"Best Hotel in Spokane Washington"

5
05/10/2017

There is no better place to stay in Spokane for location, wonderful staff and outstanding quality for the money. I would recommend this hotel to everyone looking for a great location to the INB, auditorium, shopping and restaurants. This hotel has been upgraded and is gorgeous and the beds are wonderful. They serve a great breakfast too, which is included with your room. We were on a trip to the West Coast for a wedding And this is a half way point for us from our home. In Seattle we stayed at another Best Western and it did not come close to this hotel. Wonderful value!

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Mary S: Wow! Thank you for all the great compliments. We are so happy to hear that we could be a bright spot during your trip through the Pacific Northwest. We appreciate you pointing out our central location in Downtown Spokane. We are fortunate to be so close to many of Spokane's greatest amenities including the ones you mentioned in your review and many more! Our staff is happy to help and we appreciate you recognizing their dedication to guest satisfaction. We hope to see you again the next time your travels take you to our area.

"Another Night with Best Western"

5
03/10/2017

We have a Best Western Discount Card so I usually get a very good price. My Husband and I Snobird between Spokane, WA., and Palm Desert, CA. We drive back and forth and see Friends and Family, and we stay at Best Western Hotels. I've only had one bad experience, in all the 5yrs of Snobirding. I Love my stays at Best Western!!

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello "lauraaM7204SL": Thank you for your nice review of our hotel, and for being a loyal rewards customer. We look forward to serving you again when on one of your Snobird trips, or anytime. Thanks again for your loyalty!

"Great Service Great location"

5
02/10/2017

Clean,Good service ,great breakfast ,comfy beds.I would recommend this hotel to anyone.I will be back to this hotel for sure next trip to Spokane.The staff here are so pleasant and helpful .Give this hotel a try next time you stay in this city.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Thank you, "I3978AXwilliamt", for the great review of our hotel. We're so happy that you enjoyed your stay, that you recommend our hotel, and you'll be back for another stay. We look forward to serving you on your next trip to Spokane!

"Paper thin ceiling"

4
28/09/2017

This motel has a great location, good parking, well maintained with helpful staff. We had a 3rd floor suite and their is a 4th floor suite. We could hear in great detail their pleasure at midnight. Followed by a shower that sounded like a jack hammer in our room. The second night the shower was absent. Thanks to our complaint to staff?

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello David H: Thank you for taking the time to review your stay with us. We're happy to hear that you enjoyed our hotel's good maintenance, location, parking and helpful staff. As we always try to exceed your expectations, we were sorry to hear that you had to complain about the noise from a room above you. We hope you will give us another chance to serve you when you next visit Spokane.

"My surprisingly pleasant stay at the Spokane Best Western downtown"

5
27/09/2017

My sisters and I had a very nice stay at the Best Western; it was conveniently located to where we were going to an event, and we were able to walk to and from the event, feeling very safe; the breakfast was perfect and our beds were comfortable; I would definately recommend Best Western to friends and family

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello "punaleim", We are so happy to hear that you and your sisters enjoyed your stay in Spokane and the Best Western Plus City Center. Thank you for your nice review and recommendation of our hotel. When you next find yourself on this side of the Cascades, we'd love to serve you and your sisters again!

"Enjoyed our stay!!"

5
23/09/2017

Really nice and relaxing feel when I got there check in took about 15 minute, but someone was ahead of me. The family suite was really big two rooms with two queen beds and a pullout sofa and a wrap around balcony. stayed two nights and was well worth the cost.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello "677cassidyt": Thank you for your Trip Advisor review. We're so glad that you enjoyed one of our double bed suites which you thought was good value. We hope to see you again soon!

"A very good hotel at a very good price."

4
18/09/2017

We've just become aware of Best Western and their great included breakfast. So far, these hotels appear to be routinely clean, well managed, and offered at a reasonable price. The beds are comfortable, the included breakfast is ready and tasty, and the coffee pot is full. We're seeking out Best Western these days, and have been very satisfied with their service. A good deal!

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello there, Shelley G: Welcome to Best Westerns! We loved what you had to say about our hotels, and are so glad that you enjoyed yourself. Looking forward to your next visit with us!

"Tight and crowded outside. Roomy inside"

4
14/09/2017

The parking lot and inside garage was very tight. Might be ok if you have a subcompact car. My Ford F250 was almost impossible to maneuver. The room was fantastic. We got a suite and it had a bath with shower right inside the door. Further in was the sitting room with a sink, microwave, and coffee maker. Around the corner was the bedroom which had a Jacuzzi. a double sink and separate toilet and full tub. Only disappointment was there's no usb ports for charging cell phones. Overall I'd stay there again. One funny...the pop/soda machine says "Thankyou for staying at Travelodge" LOL

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello "onemifarmer": Thank you for taking the time to respond with a review of our hotel. We are so happy you loved the room, and yes, the suites are particularly nice. We're sorry you had trouble finding a suitable parking area for your F250 truck; we are working on the issue and hopefully, will have a solution for you on your next trip through Spokane. We look forward to serving you again!

"Great Place"

4
12/09/2017

Stayed there for one night during a long weekend and found this to be a very central place to be. Great service at the front desk with an explanation of what's happening locally for events. Within walking distance of the arena, park, falls, malls and much more. Great breakfast also included in the stay with staff that just keeps aiming to please.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello STEVEN E from Trail: Thank you for your great review of our hotel; we just love seeing customers from Canada! We're so glad that you enjoyed our central location, and that you found the staff to be helpful (they know the area, for sure). Spokane has a lot to offer and we're happy you found some of it. We look forward to serving you on your next trip to or from Trail.

"Awesome"

5
12/09/2017

Nice big room,( king bed), very helpful staff . There was cookies and hot chocolate in the evening and the lady tending to the breakfast area was spot on. I recommend this hotel for it's location, staff and beautiful rooms.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Bernard S: We appreciate you taking the time to leave us feedback about your time spent with us in Spokane! We are so happy to hear that you enjoyed your stay at our property. Our staff is always happy to help and we appreciate you recognizing their hard work. We hope that you will come see us again the next time you are in town.

"Lovely property"

5
07/09/2017

Excellent service, room and breakfast. Good location near the river walk and downtown. Got upgraded to a lovely suite as it was our anniversary. Had a lovely balconey although it was unfortunately too smokey to use due to the forest fires. complementary newspaper and evening snacks. Will stay again.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Ingrid S: Thank you for choosing to spend your special day with us! We are so happy to hear that we were able to provide a great experience for you on your anniversary. We certainly hope that the smoke clears soon so you can enjoy the balcony more on your next stay! We hope to see you again the next time you are in Spokane.

"Very good hotel"

4
07/09/2017

Situated down town. Clean hotel. Suggest paying the $10 for parking underground as the outside parking lot fills up fast. Breakfast was decent. Beds were comfortable. I would recommend this hotel. The access to the hotel off the freeway was easier than anticipated.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for leaving us such a nice review! We are happy to hear that you enjoyed your stay and that you would recommend us to family and friends. We are very fortunate to be so easily accessible on and off the interstate and we agree that our indoor parking garage is a great value! We appreciate you staying with us and we hope that you will give us the opportunity to welcome you back again soon.

"Looks brand new"

5
31/08/2017

Everybody was very nice and accommodating during our visit. Hotel looked new and even had that new house smell to it….very nice. Walking distance too many great places to eat and visit. Spokane has a lot of very cool and interesting building to see. Will stay here again.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear stephencB812LF: You're right --- Spokane has a lot of great things to see, and we have four seasons which each have their own attributes. Thank you for your kind words about our hotel; we're happy that you had an enjoyable time here. We look forward to seeing you again!

"Best Place Downtown"

5
30/08/2017

Brought the boys down for Golf. Perfectly located spot for all restaurants and other amenities. Golf courses are easily reachable within 1/2 hour. They provided all sorts of extras for us. Meredith and her crew are always at the top of their game.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Z4055YPpatb: Oh, you found our glorious Spokane area golf courses, which are some of the nicest and most affordable in the Pacific Northwest! Thank you for visiting us from Canada and for your kind words in your review. We look forward to serving you the next time you come to Spokane. Give us a heads up and we can help you find new courses to explore!

"Our go-to place to stay in Spokane"

4
30/08/2017

This hotel is always clean and the staff is always friendly and the location works well for us. We ran into an issue on this trip for the first time that isn't discussed on the hotel's website: there isn't enough parking spaces when the hotel is booked up - if you go out at night you have to park elsewhere which causes you to wake up early to either move your car or feed a parking meter.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Harold A: Thank you for your kind words in your review about our hotel. We are working to remedy the issue you mentioned in your review about parking, and we're so sorry it happened to you! When you are visiting Spokane again from Alaska, we look forward to serving you again and exceeding your expectations!

"It's a keeper"

5
29/08/2017

This is a great BW hotel close to everything downtown Spokane has to offer. Great value and has a 5 star feel. The room was excellent, spacious and comfortable. Best Western has really stepped up there game in quality and is great value. I am back.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello mike5949: Welcome back to Best Western! Thank you for taking the time out to fill out a review and to say so many great things about our hotel. We just love our Canadian customers and look forward to seeing you again soon!

"Awesome hotel"

5
28/08/2017

Our first visit to Spokane and a great experience at this hotel. Beautiful, super comfortable and terrific staff. A great experience overall. Plus, a great complimentary breakfast in the morning! Would definitely stay here again.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear Elizabeth H: We can hear the excitement in your review! We're so glad you decided to try out Spokane and our hotel, and we're so happy that your experience was a good one. There is a lot to see in Spokane, and we're hoping you'll return sometime soon. We look forward to serving you once again!

"Easy to find, great rest"

4
23/08/2017

Not far off I-90 makes this a convenient stop on journey. Excellent breakfast included and good strong wifi. Comfortable and quiet room. Home feel with the desk clerks child at the counter. Polite young man he was

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
We're glad to hear that you enjoyed your stay at our hotel and in Spokane. Thanks for taking the time to write a nice review. We look forward to serving you again in the future!

"Best Western Spokane, WA"

4
22/08/2017

Nice lobby, nice room, and good downtown location, can walk to many different areas, Above average breakfast selection, with cinnamon rolls and cottage cheese and peaches along with the usual offerings. The dining area was small. And parking is limited, but overall I felt it was a good value and would recommend it.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Thank you for taking the time to write a review of our hotel. We're happy that you enjoyed your stay and our hotel. Spokane has a lot to offer and to explore, so we hope you will return to stay sometime soon!

"Nice!"

5
21/08/2017

This is a wonderful older hotel within walking distance of downtown and several good restaurants. The staff was very nice and the beds are wonderful. Right across from the convention center and walkable to the Riverside

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear Scott V: Thank you for reviewing your stay at our hotel. Many thanks for your kind words. We hope you will return and stay with us on your next visit to Spokane!

"Great weekend in Spokane"

4
21/08/2017

Excellent location. Clean hotel and very friendly staff. We rented a suite for three people and it was very spacious. There was a hiccup - the unit above us has a hot tub that leaked onto one of the queen beds.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear Stanley P: Thank you for taking the time to review your stay at our hotel. We're so happy that you liked the hotel, the cleanliness and the friendly staff; we're very proud of those things as well. We appreciate your patience in dealing with your "hiccup". We look forward to your next visit to Spokane!

"BW gen off the beaten track"

5
20/08/2017

The BWSCC is an excellent choice even though it is not right on the Interstate. We found the hotel to be much lower priced than any BW or similar competitor in the area for at least 100 miles. And even though there was some construction in the area, access was not a problem. It was easy to find and very easy to get back to the route as we left. Highlights were the clean and comfortable rooms, the excellent breakfast and the fact that the hotel offered covered parking in a secure facility. It is also located just across the street from the the Spokane Convention Center. We would certainly stay at this hotel again if we were in the Spokane area.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear Stephen R: Thank you for calling us a "BW gem off the beaten track" --- we appreciate your kind words! We're glad you took advantage of our climate-controlled parking garage and our complimentary hot buffet breakfast. We hope you will come visit us again soon!

"Nice quick stay."

4
14/08/2017

Overall nice stay. The hotel and staff are friendly and helpful. The parking situation is terrible. We were told to park "in the lot behind the building" and given a parking pass. Woke up to a $20 parking ticket. The hotel staff did take $20 off our room to make up for it. Apparently "behind the building" actually means the grocery store next door. Breakfast was a step better than your average continental with hot options. The room was clean with newer bedding, flooring and a new air conditioner. It could have been quieter. You could hear the doors squeaking across the hall.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello amandabN6527EV: Thank you for taking time out to review our hotel. We're so glad that you liked the staff and the hotel. We apologize once again for the parking; this type of thing doesn't happen very often and we are sorry that it happened to you. We're also glad that you liked the bedding, flooring and air conditioning that our hotel offers. There is a lot to see in Spokane, and we hope you'll come again. We look forward to serving you on your next visit!

"Excellent !!"

5
14/08/2017

Excellent customer service and the rooms were Very clean. The only downside of it is no swimming pool. But, they have a lot of other amenities such as free wifi ,free continental breakfast which had a lot of good food selection, free fitness center and many more. Hotel maids were awesome on keeping our room clean for the three days that we stayed there and front desk people were also very friendly.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello sylvescerm: Thank you for your great review of our hotel. We're so glad that you enjoyed our amenities, and yes, we hear you about a pool! We hope you'll return soon, as we look forward to serving you again!

"nice stay at Spokane Best Western"

4
14/08/2017

Only spent one night in Spokane, Best Western right across street from Convention Center, great location.Lots to do in downtown Spokane. Beds were comfortable, breakfast was good with wide selection of foods.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear IHC1980: Thank you for reviewing our hotel. We're so glad you enjoyed our location, the beds, and breakfast. We agree, there is lots to do in Spokane! Next time, we hope you'll extend your stay somewhat and take in some other sights close by our hotel: for example, the Centennial Trail is just across the street from us, and it covers all of downtown and goes all the way to Coeur d' Alene, Idaho! Ask our front desk for ideas --- they know all the great places! We look forward to seeing you again soon.

"Excellent Hotel"

5
14/08/2017

Excellent hotel right in the middle of downtown Spokane. Wonderful amenities including good quality breakfast and one of the best hotel fitness centers I've seen. Staff is very friendly, helpful and quick. I highly recommend for a romantic night out or family fun.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear Starrla A: Thank you for taking the time out to give us a review for our hotel. Thanks, too, for your kind words about our hotel, the location, breakfast, fitness center, and staff. Your recommendation means a lot to us, and we hope you come again very soon!

"Would stay again"

5
10/08/2017

The hotel does not have a pool but is within walking distance to restaurant and the riverfront. Hotel staff is very friendly. Buffet breakfast has a lot of variety of hot and cold items. Is located across from the convention centre.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear G_Sukhraj: Thank you for your nice review of our hotel. We're happy that you like our location, breakfast and staff. We look forward to serving you when you are again in Spokane.

"Fantastic stay"

5
10/08/2017

another great stay at an best western, awesome hotel in Spokane Washington, great rooms great service, great employees.....cant go wrong staying at BW downtown Spokane close to restaurant's bars and all amenities' downtown

"Comfortable and helpful"

4
09/08/2017

This was a one night stop during our NW road trip and proved to be a comfortable and welcoming choice. The young man on check-in was friendly and helpful and managed to get us a reservation in a nice restaurant for that evening. The room was spacious and well-appointed, with a/c, fridge and safe. The beds were very comfortable except for the fact that the pillows were small and soft by UK standards. A complimentary breakfast is provided, with hot and cold buffet options. Try "biscuits" with cream cheese - it's a winner! A good choice

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear John-frae-Banff: Thank you for taking the time to leave us feedback! We are happy to hear back from our guests after they have stayed with us so we can know what we are doing well and where we can improve. We are glad you enjoyed our expansive breakfast buffet, spacious clean rooms, and our friendly staff. We hope that you will join us again when you are back in Spokane!

"very nice, convenient, friendly staff, just a bit overpriced."

4
08/08/2017

Very comfortable bed, convenient, friendly staff, only negative was that it was just a bit overpriced. We got in late and was told that the "Satelite restaurant was a great late night spot and it was!

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Sue H: We appreciate your feedback in regards to your recent stay at our property. We are happy to hear you enjoyed our comfortable beds and helpful staff! We are lucky to be located so close to many of Spokane's best eateries, including the Satellite Diner! Thank you again for choosing to stay with us. We hope to host you again soon!

"Canadian Dollars well spent!"

5
05/08/2017

If you are traveling to Spokane for pleasure, Best Western Plus has great location, complimentary FULL breakfast, comfortable beds, new linens and more! Short walk to all the restaurants and shopping as well as catch a movie at the downtown theatre. Attending a production at the convention center? Right across the street. And..free parking so no additional charges to your bill.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello C J: What a great review of our hotel --- thank you! We're truly grateful for our Canadian guests; thank you for choosing us. We're also very glad that you enjoyed your stay in Spokane, and look forward to serving you once again when you return.

"Perfect stay"

5
02/08/2017

Perfect stay. spotless room, parking garage was a great bonus with the coolest little market around the corner. It is easy to get back on the freeway. I will be back and Best Western Plus hotels will be my lodging of choice.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Smeatloaf: Thank you for your great review of our hotel. We're glad you enjoyed your stay. Also, you found the Main Market, which is just behind us on the cool part of Main Street, and is a gift to the neighborhood. Always check with our front desk, as they are experts in the local restaurants, coffee houses, bakers, breweries, vintners, etc. within walking distance of the hotel. We look forward to serving you when you are again in Spokane!

"Super dirty room, I found 2 bedbugs"

1
31/07/2017

I had to scrub shampoo out of the bottom of my own bath tub before I could even use it. And found a couple bed bugs before literally taking off all of the bedding and leaving immediately. I absolutely wouldn't recommend staying here and I genuinely hope they have someone doing inspections because it's foul.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Goldiewasawolf: I apologize that you were not completely satisfied with your stay at our property. Our ultimate goal is to exceed all of our guests expectations and it is unfortunate that we fell short of that goal in regards to your reservation. I am happy to let you know, that based on the picture you sent me via email, I can assure you that was not a bed bug in your room. As an extra precaution, we have had our maintenance and housekeeping teams thoroughly inspect the room that you stayed in and they found no evidence of bed bugs. We hope that you will give us an opportunity to provide a superior experience and stay again with us in the future. If you would like to discuss any of the issues you experienced further, please do not hesitate to reach out to me directly at 509-623-9727.

"Great stay!"

5
30/07/2017

Very nice hotel! Great and friendly staff! Rooms were very clean. Beds were very comfortable. Location was great! Great walking area and close to great restaurants. Underground parking is also available. Will be back for sure!

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Susan M: We're so glad to hear that you enjoyed our hotel on your recent stay in Spokane. Thank you for taking the time to review our hotel on Trip Advisor too! We look forward to serving you on your next visit.

"Good Value, Good Best Western Plus Motel"

5
30/07/2017

The Best Western Plus City Center is a well run, price competitive motel and a good choice for staying over night in Spokane . The rooms are clean, decor is nice, and beds are of good quality. The rooms are well insulated from noise except for the occasional semi truck driver who wants to wake up Spokane at 3:00 AM with an unmuffled Jake Brake (exhaust brake). The parking is adequate. The breakfasts are on the better end of what most Best Westerns serve. The only downside of this motel is that there are not many restaurants in the immediate walking area. Close restaurants require crossing a busy intersection. Your life is in peril crossing the intersection of W. Spokane Falls Blvd and N. Browne Street as a pedestrian. I kid you not. Be Careful. When staying in Spokane I'll return to this BW Plus motel.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Dave C: Thank you for your great review! We're so glad that you enjoyed our hotel, even with some trucking noise that you experienced. Pleased ask our Front Desk people about restaurants behind the hotel where you don't have to cross a busy street; there are several there they can recommend. The Front Desk can also make you aware of some of the other great places to go while in town. We look forward to seeing you on your next visit to Spokane!

"Spokane stay"

5
30/07/2017

Wonderful location. Walking distance to everything. We would highly recommend this hotel if you're staying in Spokane WA. Easy access to 1-90. The hotel and the staff were great. Directly across the street from the Convention Center

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Barbara L: Thank you so much for taking the time to review our hotel. We're grateful for your recommendation and hope that you will join us again very soon!

"Perfect Place for a Spokane City Stay"

5
24/07/2017

This is the ideal location for a stay in Spokane. You're across the street from the Convention Center, and just two blocks from the lovely Riverfront Park. You're right off Division Street, which is a main drag with many shops and services. You can hit I-90 East or West quickly and easily from Browne Street, just off the parking lot. And downtown Spokane is right there and very walkable. The hotel itself is so comfortable, and the staff is terrific. Full breakfast and an assortment of newspapers every morning, cookies and cocoa in the evening, free Wi-Fi, a guest coin laundry on the second floor if the need arises, and a nicely outfitted fitness room. Parking is in the outdoor lot or inside in the garage; weekend spaces in the garage must be pre-arranged and are $10 per night. Worth it. Just a terrific place for a very reasonable price.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Dear Beata B: What a nice review --- thank you! We are so glad you enjoyed your visit with us, and it sounds as if you enjoyed Spokane as well. Thank you, too, for mentioning our staff and all the amenities we offer --- we are here to please our customers! We especially appreciate your mention of the value of our hotel, as we believe it is one of our strongpoints. Please consider staying with us on your next visit to Spokane; by then you can enjoy the newly renovated Riverfront Park and the other downtown improvements. We will welcome you back with open arms!

"Comfortable rooms with great staff"

4
21/07/2017

Great value for a hotel in downtown Spokane, right across the street from the convention center and easy walking distance to the river front and historic district. The staff made us feel welcome especially Sarah ( Assistant General Manager) who went above and beyond.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Ray G: We appreciate your going to the trouble to leave a review, and were pleased that it was a good one. Thank you for mentioning Sarah, our AGM; we'll be sure to pass on your kind words about her efforts on your behalf. (Her mission is to exceed your expectations!) We look forward to seeing you again on your next visit to Spokane.

"Nice Hotel - Great Location"

4
19/07/2017

We stayed here one night while attending a business meeting and dinner. Our event was at the Davenport Grand Hotel - but rooms were booked, so this hotel was recommended to us since it is close by. We were pleased. The room was nice, clean and quiet. Staff was very friendly. We were glad that they had a small parking garage for our car. While there was no restaurant at the hotel, there were plenty of options within walking distance. The complimentary breakfast was good and had hard boiled eggs as well as scrambled eggs in addition to the continental breakfast items. They provide fresh baked cookies in the evening which were very good. We would stay here again - all was good.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Linda, Thank you for staying at our hotel and going to the trouble to leave a review. We are happy that you were pleased and look forward to serving you on your next visit to Spokane!

"Very clean and Quiet"

4
17/07/2017

We arrived very late on the train, but they made the check in very fast so we could get to our room and sleep. The room was very clean and quiet. Breakfast was very good with lots of choices. The only downfall was no pool, and small parking lot that fills fast. Then you have to pay to park under the hotel. $10

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello G8784MEscottg: Thank you for your recent review of your hotel stay with us. We're glad you enjoyed the many options of our hot breakfast, and the cleanliness and quiet of the hotel. We hear you when you say that you missed a pool; I'm sure you would have enjoyed it! Also you mentioned the parking - we have recently begun charging a minimal fee for downtown parking in a climate-controlled garage. Thank you for staying with us; we hope you will visit us again on your next trip to Spokane.

"Location Is Golden"

5
16/07/2017

The staff at this property are top of the line excellent. They know the area and most helpful with directions. If you neef help the genuinely are delighted to help. Helping guests truly gives them joy. The breakfast is plentious and delicious. The rooms are very nicely appointed and have a good flow to them. Thi property is on the edge of diwntown and anything you could want to go to could be walked to and back without to much exertion. Tje lobby os beautiful. The support stafg , custodians and housekerping, are very helpful and professional. This stay was my second hotel and I look forward to a return visit.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Ron S: We're happy to hear that you like our property and staff, as we're here to serve you! Thanks for your nice review --- you went above and beyond! We're definitely looking forward to serving you again on your next visit to Spokane.

"Enjoyable stay!"

5
13/07/2017

A great place to stay, wonderful location, friendly staff, all at an affordable rate. We were able to dine at several locations within easy walking distance, as is Riverfront Park only two blocks away. it will be our place to stay whenever we visit Spokane. Thanks to everyone on the staff who made for a memorable stay.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Scott: From your review, it sounds as if you had a good time in Spokane, and we thank you sincerely for your grateful and kind words about our hotel and staff. Believe me, we are grateful to you for choosing Best Western Plus City Center! We are eager to serve you on your next visit, so please come back soon and enjoy more of what Spokane has to offer. Thanks again.

"Poor customer service"

3
11/07/2017

After a long drive my family and I arrived at B/W hotel, where we encounter the most rude front desk person ever (TONY). Who informed me that my reservations was completely incorrect, I had made my reservation through the 1800 number for B/W , and was told by Toni , that if i wanted to make sure my reservations was the delay I wanted I should have called them directly, and that I just needed to acept the room he had for me at that time, I'll never go back to this hotel again

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear 973jarid: I apologize that you were not completely satisfied with your recent stay at our property. Unfortunately, it seems that there was a miscommunication during the reservation process. On the night of your arrival we were sold out and due to the late hour we were unable to move you to a larger room. I am happy to hear that our team was able to upgrade your family to a larger room on the second night of your stay. Additionally, I was happy to provide you with bonus points to your Best Western Rewards account as a gesture of our goodwill when we spoke on Sunday. If you would like to discuss your reservation further please do not hesitate to reach out to me directly at 509-623-9727. We appreciate your loyalty to our brand and I hope that you will reconsider joining us again during your next trip to Spokane.

"This is a great place to sty while in Spokane!"

5
09/07/2017

What a great place to stay with an excellent staff to welcome you. The whole staff was like that giving us suggestion on where to go to eat. We were celebrating our 51st wedding anniversary and decided to explore the north west. The breakfast at the hotel was outstanding. They had anything you might want to eat. I had biscuits and gravy and it was outstanding. The rooms were clean and very comfortable. We had a room with a balcony and were able to watch the fireworks from the balcony. We will be back next time we are in Spokane.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Wow, what a nice review! Congratulations on your 51st wedding anniversary; and many thanks for choosing our hotel as your base while exploring. We're happy you got to see the fireworks from your balcony --- what a memory that you will never forget. We won't forget you either, and we hope to see you again, as there are great places to explore while in Spokane!

"Happy ,fun getaway"

5
08/07/2017

What a great place with excellent welcoming staff and amenities. Very central to downtaown. Loved all our stays there. Breakfast was superb as always. It is a perfect spot for our little getaways with friends or family.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Christine: We like the idea of being your "happy, fun getaway"; and we love our Canadian customers! We know you have many choices while staying in Spokane, and we're so glad that you chose Best Western Plus City Center. Thank you for your great review! Let us know the next time you'll be in town, and we'll have some great ideas for places to explore. Thanks again!

"Great hotel close to theater and restaurants"

5
08/07/2017

Came to town to see Phantom of the Opera. Pleasantly surprised at the high quality of the hotel. Close to restaurants, shopping and the INB Performing Arts Center. Breakfast was excellent, and not in a cafeteria like setting. Indoor secure parking is a big plus! Front desk staff were very friendly. Thanks!

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Thank you for choosing our hotel while in town for the Phantom of the Opera. We're happy to hear that you liked our high quality, breakfast, location and indoor parking. Of course, we're here to serve you. Please stay with us on your next visit to Spokane.

"Nice place, and location too"

5
05/07/2017

We only stayed one night but enjoyed our quick pass through Spokane. The people we bumped into were very helpful around town (An antique shop down the street a gas station for directions) There was a really nice grocery bistro right behind the Hotel (much like our Planet Organic) but with a deli. I/we enjoyed the breakfast at the hotel, and the gym. The rooms were clean and nicely decorated and even had a Kurig with tea, coffee and decaf choices - nice touch.

"Road trip no plans."

4
03/07/2017

I was able to get a room at last minute and was treat as if I was the most important person. I appreciate that kind of customer service. The breakfast was hot and a great selection. The coffee was hot and has coffee mate creamer. And hazelnut creamer made my coffee awesome.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Julie, Thank you for choosing our hotel and giving us the chance to please you. We hope you'll return, as there is a lot to see in Spokane! We look forward to serving you the next time you're in town. Safe travels to you!

"Convenient location"

5
02/07/2017

Last minute booking after leaving Glacier NP. Easy to find and they do have some inside parking. Across the street from the Convention Center and the River Walk/Expo grounds. Easy walk to great eateries and the downtown Mall. The stay was quiet and the free breakfast was very good. Helpful staff and a wonderful central location make this a great place to stay.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Barry E: Thank you for leaving us feedback about your recent stay with us. It sounds like you were able to enjoy many of the great amenities that Downtown Spokane has to offer. We are fortunate to be in such a central location. We hope you will give us the opportunity to host you again soon!

"Excellent service and location!"

5
02/07/2017

Our group of 45 cyclists came to ride the Spokane River Centennial Bike Trail. The hotel was centrally located across from trail allowing quick access in both directions. Loved exploring the downtown area, numerous restaurants and Riverfront Park during our stay. We will definitely return.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Shauna: Thank you for bringing your group to Best Western Plus City Center. We enjoyed hosting you for your bike trip and would love to have you all again. We are so happy to hear you enjoyed your stay and our excellent Downtown location. We appreciate your feedback and we hope to welcome you back again soon.

"Superb rooms, limited parking!"

4
02/07/2017

The only reason that I did not rate this excellent is due to the lack of parking. There is outdoor parking and a parking garage, but we were there on a Monday and had to leave the hotel at 9:30pm to pick someone up at the airport. When we returned at 10:30 there were no spots left. The gentleman at the front desk was very helpful and told us that we could park in a parking lot for the business behind the hotel. However, he informed us that we would need to move our car by 8am. At least it was a solution, but it was very inconvenient and it certainly did not seem very safe since our car was the only one parked there. As far as the room we have no complaints - everything was superb! The employees that we interacted with were all very helpful. We were extremely impressed that they had so many options for breakfast including soy milk! Overall, absolutely wonderful - it just would be nice if they could fix the parking situation!

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you so much for taking the time to leave us feedback on your recent stay. We are glad that you enjoyed yourself overall, especially our helpful staff and extensive breakfast buffet. I apologize that you were unable to find a spot in our lot when you returned late at night. We are very fortunate to have a good relationship with our neighboring business who allow our guests to utilize their lot after hours. Thank you for giving our staff the opportunity to resolve the issue to the best of their abilities. We appreciate you staying with us and we hope to see you again soon.

"Loved this place! Not a typical BW"

5
27/06/2017

Great staff who were very friendly and helpful. Dakota at the front desk was able to accommodate a slightly earlier check in for us and gave great tips for dining and sightseeing. Clean and well appointed rooms. Comfortable beds and pillows. Amazing variety for breakfast; well cared for by Pat who was very efficient and welcoming. They have everything from breads and pastries to eggs and yogurts, oatmeal, sausage, waffles, etc. We would definitely stay here again. (one tip - our room faced the convention center, and traffic could be loud which was no fault of the hotel. I'd request a room facing the other direction next time)

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you so much for the great feedback! Our staff works hard to provide a great experience for each and every guest and it is nice to have their dedication to service recognized. I will be sure to share your compliments with Dakoda and Pat and the rest of our team. We are happy to hear that you enjoyed your stay and that you would stay with us again. We are looking forward to your next visit!

"Great Place!"

5
26/06/2017

This hotel in downtown Spokane was a great place to stay. We had plenty of activities in the area and restaurants around us to choose from. We especially liked the secured garage for parking our motorcycle at night.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hello Ramona, Thank you for sharing about your great experience while staying at our hotel and enjoying all the activities and restaurants in the area. We are especially happy that you liked our climate-controlled, secured garage. We are looking forward to serving you when you next visit Spokane!

"Eye-to-Eye with Sports Arena"

3
26/06/2017

The Best Western Plus City Center in Spokane, Washington is a very nice hotel. The staff was very friendly and willing to help if there is a problem. The breakfast was average with a waffle pan, milky scrambled eggs, and two or three types of yogurt. The King bed room with balcony faces a busy street next to a large sports arena, which is next to a large art theater. Not a quiet place to have a cup of coffee or glass of wine. BW guest have to pay $10 for weekend parking, otherwise it is free from M-Th.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for taking the time to leave us a review on TripAdvisor. Without feedback from our guests we do not know what we are doing well, and where our areas of improvement may lie. In addition to scrambled eggs, waffles and yogurt; we also offer: sausage, roasted potatoes, pancakes, various breads and pastries and much more on our hot breakfast buffet. We appreciate your feedback and we hope that we will have the opportunity to welcome you back again soon!

"Still a Great Place to Stay"

4
24/06/2017

I last stayed in this hotel a year ago. This downtown hotel is well placed across the street from the convention center and River Park. It was renovated last year and is still in great shape. However, the lower floors can be noisy, particularly in the front. I recommend this hotel but suggest the top floor in the back. I also recommend paying the $10. charge for below ground parking.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
We appreciate you taking the time to leave us feedback about your experiences in our hotel. We glad you have been able to take advantage of our City Center location with easy access to the Spokane Convention Center and Riverfront Park. We are happy to fulfill special requests for room placement when availability allows, so please do not hesitate to ask for your preferred location. Thank you again for the great review. We look forward to welcoming you back again soon.

"Look for the Cookies"

5
23/06/2017

Arrived on a Sunday, parking was not an issue, even with boats in the lot. Practically a perfect Best Western. Best Western Breakfast Report: Best Western Plus City Center, Spokane sets the baseline for Best Western breakfast. No melon or bacon though.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Hi Jason: Thank you for staying with us and for writing such a nice review. We do try to exceed your expectations and it sounds as if this did happen. We're so glad to hear you had a great experience with us, and we look forward to your next visit!

"Comfortable, attractive, clean"

4
22/06/2017

Heavy noise from loud cars. Walls and windows are ill-suited to the type of traffic at this intersection where loud cars/bikes/trucks race away from the light. Great shower, nice bed, good-enough TV. I've stayed here many times. Always friendly staff and housekeeping has always had a clean room ready for me.

"Across from Downtown convention center "

3
21/06/2017

Location is good and you can walk around. Hotel for best western was average . Front of hotel rooms can have noise from street traffic , but if you have the fan on , you will be ok. Breakfast , coffee was cold , so I had to keep heating it up in microwave. The selection was your standard : instant oatmeal, toast, Apple and banana for fruit , yogurt , waffle maker, eggs, cereal etc. Room have have fridge , microwave and coffee . Bed was comfortable . Would I stay again most likely not. Checking in the desk clerk was very nice and helpful. Checking out not so.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Chloe: Thank you for taking the time to leave us feedback about your recent stay with us. Without honest feedback from our guests we do not know where our areas of improvement are. I am sorry to hear that you were not fully satisfied with your experience in our hotel. 100% guest satisfaction is always our ultimate goal and I want to apologize that we did not meet that goal in regards to your trip. We will work to make improvements in the areas that you suggested. I invite you to call me directly at 509-623-9727 if you wish to discuss your experience further. We hope that you will give us another chance to provide an improved experience and we wish you the best on your future travels.

"review - June 21, 2017"

5
21/06/2017

staff was great. only issue was parking and staff handled the large vehicle problem without skipping a beat or any stress. The oatmeal without sugar was great and cinnamon was provided at breakfast. The location was ideal for our visit and wedding we attended. My wife had no complaints except why should we leave!

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thanks so much for the great comments! We are always happy to hear that our guests enjoyed their stay. We are glad you enjoyed our hot breakfast buffet and our central Downtown location. We hope you will give us the chance to host you and your family again next time you are in Spokane.

"Golf trip accomodation"

3
20/06/2017

Location is great as we have access to many restaurants and activities downtown without having to drive. While the hotels markets golf packages for groups we were frustrated that it did not have the Golf Channel on their TV package, especially as it was the US Open weekend.

"Another Very Good Best Western"

4
20/06/2017

Best Westerns are all virtually identical. That's why I stay there and why I like them; I know what to expect. Quiet rooms, good mattresses, decent amenities, same old decent enough breakfast (yawn) very computer-friendly desks, laundry, workout room, pool. This one was pretty much the same as all the others; pretty good. One problem: if the outdoor (free) parking is filled up, you have to shell out ten bucks to park in the garage. Not cool, Spokane.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for taking the time to review us on TripAdvisor. We always like hearing back from our guests on what we are doing well and what we can improve on. We are happy to hear that you enjoyed your stay overall. We hope you will give us another chance to host you the next time you are in Spokane.

"Clean and friendly good location"

4
12/06/2017

We had a very pleasant stay at The Best Western Plus City Center, Spokane. It was a clean Hotel, the Staff are very friendly and helpful. Having a parking garage was a very nice feature and well worth the $10 a night. One block away is a great location to walk around, have dinner, drinks and check out some very unique stores. We would stay there again.

"Good value for the money"

4
07/06/2017

This was our second time staying here. We had a few issues the first time, so we gave it another shot. Clean comfortable rooms and a better than average breakfast. Great location if doing things in downtown Spokane. This property is on a main road, so you may hear road noise if on the road side. We were but it was minimal. The Convention Center is across the street along with several restaurants and bars. Depending on why I was in Spokane, I would stay here if it was convenient.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for giving us another opportunity to host you at Best Western Plus City Center. Unfortunately, we can't prevent all problems from arising; however, we pride ourselves and resolving any issues quickly to the satisfaction of our guests. We are so glad that you enjoyed your stay the second time around and we truly appreciate the second chance. We hope you will come see us again soon.

"Great value, close to downtown ammenities"

4
05/06/2017

Clean and comfortable, within walking distance of most places we wanted to visit. Would prefer better coffee options in the room (not a fan of keurig pods) but, overall, great value. We enjoyed our stay and would book again.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Thank you for taking the time to review our hotel. We're so glad to hear that you liked it and would stay with us again. For future trips, just ask the front desk to change out the Keurig Coffee (which we think is an upgrade) to a Drip Coffee Maker in your room. Voila! You will have the coffee you desire. Also, there are many places which serve coffee right outside our doors --- you could try BOOTS! which is an intimate breakfast bar right behind our hotel. They have delightful pastries, etc. There are so many great places to visit within walking distance of our hotel. We look forward to seeing you on your next trip to Spokane!

"Always my first choice"

4
03/06/2017

I always rely on BW when I travel. I was not disappointed! Easy access from the highway. Very nice amenities and a breakfast to get the day going! I will continue to seek out BW as my only choice for all my traveling needs.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Samantha: Thanks for the great compliments! We appreciate your loyalty to our property and brand. Thank you for consistently choosing Best Western. We wish you the best on your future travels and we hope to see you back in Spokane soon.

"Hotel stay"

5
03/06/2017

We stayed at the Best Western Downtown Spokane on our road trip and had a very good stay. The hotel staff were very helpful and gave us directions to local attractions and many suggestions about places to eat... very important to us

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for taking the time to leave us feedback about your recent trip to Spokane. We are so glad you enjoyed your stay at our hotel. We are very proud of our helpful and friendly staff and we appreciate you taking the time to compliment our team. We are glad you got the chance to experience Spokane's local attractions and we hope you will come see us again soon.

"Fantastic stay"

5
31/05/2017

I must say I haven't stayed at this hotel for quite a while. My family and I stayed for 4 nights and had a great time. I found the location super convenient to my work--which made it easy for me. I could just run right up to my room when I needed a break. The staff there is absolutely amazing. I have got to know them all really well. Dakoda even dog sit our dog while we were away and played football with my son! I can't wait to stay again and won't wait so long next time.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thanks for leaving us such a great review about your recent stay with us! We are glad you enjoyed our convenient location to Downtown Spokane and our friendly staff. Thank you for taking the time to recognize Dakoda. She is such a great asset to our hotel and it is always nice to see our staff's hard work recognized. We look forward to hosting you and your family again soon!

"Convenient location"

5
28/05/2017

Hotel was clean, staff was friendly, hot breakfast was good and the location of the hotel was close to many restaurants and activities. Rooms were very spacious and beds were cozy with perfect amount of pillows.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for leaving us such a great review! We love hearing back from our guests and we are so glad you enjoyed your stay! Please come see us again next time you are in the Spokane area.

"Best of BW"

5
26/05/2017

Arrived without an reservation and was assisted with a room with no problems. The associates are very friendly, and know their areas information and events available. The rooms very clean and well maintained.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for stopping in and staying with us during your trip to Spokane. Thank you for recognizing our friendly staff. We love recommending our favorite events and local restaurants to our guests so they can experience the best Spokane has to offer! We hope you will come see us again soon.

"Nice Accomodation"

5
24/05/2017

The hotel was quite nice and well kept. Staff was very responsive and friendly. Stayed in a standard room and it was in nice shape and very comfortable. Our room faced the street where the convention centre is located so there was some traffic noise that may keep some awake if light sleepers. Breakfast was presented well however the food was only average. A nice location to stay for a decent price.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for leaving us such a great review! We are glad you enjoyed our friendly staff and comfortable rooms. We hope you will come see us again during your next trip to Spokane. Happy Travels!

"Great hotel for a quick stay. Convenient location, nice breakfast and large fitness room."

5
22/05/2017

We stayed here one night before visiting Gonzaga University. The staff in extremely friendly and helpful, the rooms are clean and large, the wifi worked great, and the breakfast was awesome. I didn't use the fitness center but I usually do so I checked it out and was impressed with the amount of equipment available. Would stay again. Thanks!

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
Thank you for staying with us while you were here for an event at Gonzaga. We are so happy to hear that you enjoyed our hotel! We also thank you for taking the time to give us a favorable review. We will always try to exceed your expectations and look forward to serving you again in the future.

"Spokane"

5
20/05/2017

Room had nice clean decor, very nice hotel. Great location to downtown, were able to walk around downtown and didn't have to worry about parking a car.Would definitely stay here again. great hotel!!!!

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for sharing about your great experience in Downtown Spokane! We are so happy you chose to stay with us and you enjoyed our proximity to the City Center. Downtown Spokane has so many great attractions for entertainment, food, shopping and more. We are looking forward to your next stay with us and we hope to see you again soon.

"Needs to get a shuttle!"

4
19/05/2017

Only reason not a 5 star is there is no shuttle to and from the airport. They offered to call us a cab but the cab ride cost $30. Hotels that charge less a night had free shuttle...sad to see they didn't have one.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for taking the time to leave us a review about your recent stay at our property. We are glad you enjoyed your trip overall. Unfortunately we do not offer a complimentary shuttle to the airport, but we are always happy to assist in calling taxi services. Please let us know of your transportation needs next time you stay with us. We may be able to recommend a taxi company with a more reasonable airport fare. Thank you again for choosing to stay with us during your trip to Spokane. We look forward to the opportunity to welcome you back soon!

"Visit to Spokane"

5
16/05/2017

Extremely well placed property in center of Spokane. It made using downtown amenities easy as well as visiting lovely parks and Universities in Spokane. That combination made it a super satisfying visit.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
We are happy to hear that you had a "super satisfying visit" to Spokane and our centrally-located hotel. We were happy to have you as our guest, and look forward to your returning soon!

"Great hotel in a great location"

5
13/05/2017

Stayed at this hotel a few times over the years. Now that it's a Best Western I'm sure the quality will continue. Breakfast wasn't anything to write home about, but they had a good spread. The rooms are clean and the hotel is pretty conveniently located for downtown Spokane. Great place to stay.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
We're so glad you stayed with us again, and are glad to hear you enjoyed your stay. We do have a super location, and there is always something going on nearby, with lots of restaurants within walking distance. Thanks for taking the time to send in such a nice review, and we hope to see you again soon.

"Central location"

4
11/05/2017

Good location and good service from staff. Plenty of restaurants nearby as well as within walking distance and easy access to freeways. Comfortable and clean rooms. A little traffic noise because of the location but not too bad.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for leaving us feedback about your recent stay with us! We are glad you enjoyed our City Center location. We are just a short walk to so many of Spokane's great attractions and it sounds like you took full advantage! We hope that you will come see us again next time you are in the area.

"Outstanding front desk staff!!!"

5
03/05/2017

This is the hotel you've always dreamed of. Personal, efficient and caring front desk staff. I needed a taxi for 4am...not only did they arrange it, but they called at 3:45am just to confirm that it would arrive on time. Great advice on restaurants and pubs...everyone was a winner. Clean and comfortable rooms with very polite room cleaners...and a great location (right across from the convention center).

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
We're so glad you visited us from Chicago and liked our hotel, location, and staff. We do try very hard to exceed expectations! Thank you for taking the time to fill out a review of our hotel. It will be great to see you again when you visit Spokane!

"Close to Everything but reasonably priced"

5
01/05/2017

We wereattending a conference at the Grand Davenport Hotel which was much pricier, did not offer free breakfast nor free parking but the Best Western Plus did. We were 3 blocks from our conference and many restaurants were within 2 blocks. Wonderful value for our stay.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Dear Anita S: Thank you so much for the kind comments about your recent stay at our property! We are so glad that you enjoyed our convenient location in the Spokane City Center. As you mentioned we are close to all the great city of Spokane has to offer. We appreciate you taking the time to leave us a review and we hope we will see you again soon.

"Exceeds expectations"

5
01/05/2017

Very clean Hotel, helpful staff. Highly recommend the Best Western. They helped me with restaurant recommendations , they ensured I had excellent parking in the garage for my classic car. The view from the 4th floor was very nice..

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for taking the time to leave us feedback on your stay! Exceeding expectations is our ultimate goal and I am glad that we were able to accomplish that goal during your time with us. Our onsite climate controlled garage is such an added bonus and I am glad you were able to take advantage of that amenity. We hope you will come see us again if your travels ever take you back through Spokane.

"Pet Friendly?"

4
28/04/2017

This is a clean quiet hotel with much to offer within walking distance and friendly helpful staff. I was referred to it by an orthopedic vet "pet friendly" and as a client of the vet i would recieve a discount. I brought four dogs with me, two who were to be seen by the vet (and stay overnight there) and two for company. I was charged a deposit for both dogs that would be staying with me as company. The vet decided one of the dogs that was to undergo surgery was not quite ready so now I had three dogs in the room. I never left them in the room alone and they are well behaved CDC holding dogs with good manners. i dare say the room was as clean when I left it as it was when I arrived as I traveled light and ate out and did not use the shower and only used one of the two beds. I was still charged for the 3rd dog they spotted during our trips outside for potty (which i cleaned up after). i thought for a pet friendly hotel, this to be a bit over zealous. With my discount, my one night stay was over $150. Nice clean, quiet, friendly hotel but i will probably stay with friends next time. Paying a $45 non-refundable deposit for pets who do nothing wrong is not really being "pet friendly". In addition, trash pick up was at 11:30 pm right under my window and a deliver truck also woke me up around 4am.

Sarah P, Front Office Manager at Best Western Plus City Center, responded to this review
Thank you for taking the time to leave us feedback about your stay with us. I also appreciate you taking the time this afternoon to discuss your stay further with me over the phone. The best way for us to improve our service is by receiving feedback directly from our guests. Our goal for everyone who stays with us is that they leave our property 100% satisfied. I will be sure to share your comments with our staff so we can work towards achieving that goal again and again. Thank you again for choosing Best Western Plus City Center. We hope to welcome you back again soon.

"Friendliest Staff"

5
26/04/2017

I recently stayed 3 nights at this Hotel. The staff on every shift were very polite, friendly and helpful! The house cleaning staff even left personalized, had written notes thanking you for your stay. The rooms were very clean and modern. The reception and breakfast areas were also. The location is fantastic right across the street from the convention center and beautiful Riverfront park. The optional indoor parking is a great. Everything about this place is top notch for the price. The best part about it is management's obvious priority to provide excellent customer service! I would recommend this place to anyone staying in Spokane.

Helen J, Director of Sales at Best Western Plus City Center, responded to this review
We're glad you came from Oregon to do business in Spokane and decided to stay with us. Thank you for taking the time to review our hotel, and to leave such great remarks! We do focus on customer experience, and are glad to know that your experience was exceptional. We'll be here, looking forward to your next trip to Spokane. Come enjoy the four seasons we have here, just like your home in Oregon. See you next time!

"indoor parking!!"

5
25/04/2017

Dropped in for business. Clean hotel with recent updates. Friendly staff. Breakfast was beyond the typical bagel and cream cheese. Eggs, sausage, cereal, fruit, etc were all available and fresh. Indoor parking is also a very welcome bonus when traveling

Helen J, Director of Sales at BEST WESTERN PLUS City Center, responded to this review
Thank you for dropping into Spokane on business and staying with us. We're so glad to hear that you were satisfied, and spoke well of our hot buffet breakfasts and indoor parking, when you made out your review. We look forward to serving you once again the next time you are in Spokane!

"Great stay"

5
22/04/2017

We arrived later in the day without a reservation. The front desk person was very accommodating in helping us get a room that was comfortable and fit our needs. Next time I'm in Spokane, this is where I'll be staying.

Helen J, Director of Sales at BEST WESTERN PLUS City Center, responded to this review
We're so glad you found us and want to stay again. This is exactly what we like to hear! Thanks so much for taking the time to put your review into words. We look forward to your next stay with us!

"Best Welcome"

5
13/04/2017

We checked into the hotel and there was a reception for us! It was a wonderful welcome after a long travel delay. The check in process was quick. Our rooms were clean and very spacious. There is 20 of us in our party.

Sarah P, Front Office Manager at BEST WESTERN PLUS City Center, responded to this review
Dear Leslie M: Thanks so much for taking the time to leave us some feedback about your stay! We are so glad you enjoyed our open house event with great food, drinks, and prizes! What a relief to have a smooth check in process after unexpected delays. I'm glad that we were able to turn around your travel day for the better. We were happy to accommodate your group and we hope that you will come see us again in the future.

"Best staff ever!"

5
11/04/2017

The staff at the Spokane Convention center Best Western Plus are the best I have dealt with in a long time. They quickly corrected a problem, were kind and courteous, and offered apologies and discounts when the services were not what I expected. I would definitely recommend this hotel to anyone visiting Spokane.

Helen J, Director of Sales at BEST WESTERN PLUS City Center, responded to this review
Thank you for your fine review and recommendation of our hotel to others. It sounds as if we originally did not exceed your expectations, which is something we strive to do. As a sales person for the hotel, I'm very glad to hear that we finally got it right and you were satisfied. Please consider exploring Spokane in the future, and staying with us once again!

"Great overall experience. Clean, comfy beds, nice staff, great location."

4
10/04/2017

I would recommend this hotel to anyone attending events at the Spokane convention center. Safe parking, great value and delicious breakfast. The beds were very cozy and they had firm and soft pillows to choose from.

Helen J, Director of Sales at BEST WESTERN PLUS City Center, responded to this review
We're so glad to hear that you enjoyed your stay at our hotel while attending a conference at the Spokane Convention Center across the street. You have a lot of hotels from which to choose in the area, and we're so glad you selected the Best Western Plus City Center. Please come back again to visit us!

"Mtimesthreeplusp"

4
03/04/2017

Called and made reservation while we were on the road. We had difficulty finding the entrance to the hotel because it looked like a parking lot. Office entrance needs some work. Staff was so friendly and helpful recommending places to eat. Room clean and appointed nicely. We would stay here again now that we know where the entrance is.

Helen J, Director of Sales at BEST WESTERN PLUS City Center, responded to this review
Thank you for taking the time to submit a review and for visiting us from Montana. We are sorry there was some confusion about how our hotel's entrance, but glad you decided to stay with us! We greatly appreciate your kind words about our clean rooms and helpful office staff, and hope you found an exciting new restaurant in our area. The next time you visit, we hope you will have more time to experience all that Spokane has to offer!

"Nice stay and Staff"

4
03/04/2017

Staff was very nice and helpful. Always willing to help and give directions. I love staying here because it is close to the University. The warm cookies at night makes the stay even better. The only thing lacking is a hot tub.

Helen J, Director of Sales at BEST WESTERN PLUS City Center, responded to this review
The University District of Spokane is a nice area, and we're so happy to hear that you like staying at our hotel because of the closeness to your University. Thank you for your review of our staff, facilities, and especially, the warm cookies. No, we do not have a general hot tub for our guests, but for the future, some of our rooms do have a hot tub spa in the room for privacy. We look forward to seeing you again when you are next in Spokane.

"CRAZY New Year's Eve"

3
31/03/2017

We stayed at the Best Western when we attended the Spokane First Night for New Year's Eve. We usually stay at the Oxford for overnight Spokane trips but decided on the Best Western because of its central location. The price was comparative to Oxford but we soon found out that we had to pay for parking. When we received our parking pass for their garage it was so packed and tiny you had to be careful not to ding a car. It was a good thing we did not have to go anywhere because we ended up have a car double park behind us. The room was clean but the hall was loud and littered with occupant's trash. When we returned for a break from walking we had a staff member at the door to let us in due to an overabundance of people trying to come in who did not have rooms. When we decided to call it a night my partner witnessed a man beating a woman outside the hotel and cops were called. We have come to Spokane during many crowded event times and never experienced this kind of chaos at a hotel. Even though the price was comparable to the Oxford and it was more convenient to walk to all the events what we experienced during our stay had more cons than pros. Im sorry to say we will not stay at the Best Western again.

Sarah P, Front Office Manager at BEST WESTERN PLUS City Center, responded to this review
Dear Stephanie A: Thank you for your feedback about your stay with us over New Years Eve. On behalf of our entire staff I wanted to apologize that we did not exceed your expectations. By letting us know the pros and cons of your stay, you are helping us improve and provide better experiences in the future. I am happy to hear that you enjoyed our central location and I can assure you we will work to rectify the issues you mentioned in your review. I hope that you will give us another try during your next trip to Spokane. If I can be of any help in the future, please do not hesitate to contact me at 509-623-9727.

"Made a hard trip easier"

5
23/11/2016

I was just in Spokane to attend a funeral, we stayed at the BW city center for 3 nights. Our first night we were checked in by Ashley, one of the nicest check ins I have had at any hotel. Ashley told us to come down to the lobby a little later and they would have cookies and hot chocolate, my 3 year old was sold. Not only did she make him the hot chocolate but she took the time to make sure the temp was correct and topped it off with some whipped cream. Our last night there the Mary was working the front desk, and after 3 days out of town my son was having a melt down over everything. When we walked in Mary said hi to him right away and showed him the fish they have....crisis averted. The room was clean and roomy, the lobby and halls were also very clean and welcoming. There was a good selection of breakfast items both hot and cold to choose from each morning. We had several restaurants to choose from withing a 5 minute walk from the hotel as well as a garage to park in. If I find myself in need of a hotel in Spokane again this will be my choice, hands down!!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
What a nice thing to read! We're happy to do what we can to make all our guests have a great stay - thanks for your nice compliments, I will be sure to pass them along to Ashley and Mary. We hope you get to come back to see us soon, for pleasure this time!

"Great for Tourists"

5
20/11/2016

The staff is more than wiling to tell you where the happening spot are give you a map..Let you check in early or late with no problem if they are not booked. They have almond and soy milk with the big breakfast seleection

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for letting us know about your recent stay. There's so much to do and so many places to check out right around our hotel and we are happy to give recommendations. We think Spokane is great and want our out of town guests to think so too. Hope you get to come back and see us again real soon.

"Mark desjarlais"

4
18/11/2016

The Best Western hotels have always been very well maintained and taken care of, the staff are courteous and helpful whenever needed. The hot breakfasts are extremely convenient when you have early morning meetings. The fitness rooms and pools are an extra to look forward to.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your BW loyalty! Thanks also for writing in to TripAdvisor about your recent stay. Just so there's no confusion for those future guests, our location does not have a pool. However, we have a newly renovated fitness room and an indoor parking garage available as some extras to look forward to. We're glad you stayed with us and hope you come back soon!

"Will stay here again"

5
18/11/2016

Great location great value great facilities. This was a very convenient location because it was in the heart of town close to the convention hall, freeway. The evening cookie snack was a sweet delight.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We think it's great that we will see you again! Thanks for letting us and future potential guests know that you'll be back. See you then.

"Great room"

5
18/11/2016

As always BW has lived up to it's reputation. Great location, comfortable beds, clean rooms. They give you sample bottles of shampoo/conditioner instead of the new tub in the wall thing hotels now put in place.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We appreciate your loyalty to the Best Western brand, and thanks for choosing to stay with us in Spokane. It's great to know that our guests wanted to take the time out to post positive comments for us. It means a lot. Thanks so much!

"The best place to stay in Spokane, WA"

5
15/11/2016

The Best Western in Spokane, WA truly is the very best place to stay. When you walk in the door you receive a great welcome. The staff is great. The room is very nice and very clean. The breakfast is good and is as much as you could eat. I try to think of reasons to go to Spokane and stay at the Best Western at the city center. I feel like royalty when I stay there. I highly recommend it as the best place to stay.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow, what a great thing to hear! Your review made us smile and we're so glad you took the time out to write in to TripAdvisor. We love that you feel this way about us, and that we can make you feel "like royalty." We try our best to make sure our guests have a great stay so thanks for letting us know we're hitting that mark.

"A Wonderful Place To Stay"

5
14/11/2016

We recently checked in to the Best Western Plus on Spokane Falls Blvd in Spokane, Washington and had a lovely visit. The hotel is very comfort and clean and inviting with a complimentary quick breakfast in the morning, coffee and tea available all day but the best part was fresh baked cookies every evening to welcome us back in after a busy day of shopping and the theatre. We also really enjoyed our desk clerks who were friendly and engaging. We have stayed here several times due to these compliments mentioned and also this is a reasonably priced hotel one block from the INB Centre for the Performing Arts. We have already booked for June 2017 when we will visit Spokane again to see " The Phantom Of The Opera"!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thank you for choosing to stay with us each time you come to Spokane! We love getting to know our regular guests and have so many "Theater Regulars!" Indeed, our location is great for the INB Performing Arts shows and so many other attractions downtown. Your compliments mean the world to us and we're happy to get to know you... Can't wait to see you again for Phantom!

"BW in Spokane"

5
12/11/2016

We have stayed at this BW many times over the past 15 years. The management has always made us feel like family and we certainly wouldn't consider staying anywhere else in Spokane. We haven't experienced any problems over the years and strongly recommend this facility to any families or traveling groups.

"Best Location, Best Service, Great Price"

5
11/11/2016

The location to the convention center, Gonzaga and local bars and restaurants is unmatched! Their service is impeccable and the rooms are very clean and modern. The workout center has all the machines you would need including free weights. No Pool. Breakfast and Wifi is always included as well as secure garage parking (a BIG plus when staying in Spokane)

"Great stay. Accommodated my two large dogs. "

5
03/11/2016

We rolled into town looking for a room. The front desk woman was so accommodating. Got us all in including my two dogs. Very clean. Very friendly! I went for a walk outside and their was a tonne to explore.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for giving us a chance and for writing in to let us know how we did. We are dog friendly - our other guests love seeing dogs right at home in our hotel, and have pet friendly rooms in case those others are sensitive or have allergies. Very clean and very friendly are two marks we definitely want to hit - so thanks for letting us know! Come back and see us soon.

"Nice for the price!"

5
01/11/2016

Just noticed the "plus" in the name: is this a new upscale brand for BW? Mapping software shows it as a Travelodge, and it looks newly renovated, with granite countertops. This hotel reminds me of the Hyatt Places that I've stayed at (minus the pool). Clean, comfy, well-appointed. Our unit had a little balcony, microwave, and fridge. Beds are made with sheet sandwiches surrounding the comforters and lots of pillows, like the upscale hotels. Staff were courteous and friendly, location convenient and close to everything. The free breakfast isn't great IMO, but I don't like carbs.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi! Best Western's 3 tiers have been around for years: Best Western, Best Western Plus, and Best Western Premier, and indeed when we re-branded from Travelodge we renovated our whole property! Thanks for the compliments and thanks for stopping in. We appreciate your loyalty to the Best Western brand!

"Night in Spokane"

5
30/10/2016

the staff at this hotel goes the extra mile to make you feel at home! They are warm and welcoming! The rooms are very nice! the hotel is very convenient in downtown Spokane , within walking distance of many of Spokane's attractions!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thank you for taking the time out of your busy day to post thoughts about your stay! We love that our guests want to let us know when they have a good time with us and we hope we get to see you again soon!

"Wish they had warm cookies!"

4
26/10/2016

We come back to this hotel for work as all of us love that they have fresh baked warm cookies in the evening. But this time the cookies were cold and seemed to be out of a package and certainly weren't warm out of the oven. Can't complain too much as they were still good, but it's hard to beat warm cookies in the evening!....

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! Indeed, we offer complimentary warm cookies fresh baked daily starting at 7:30pm, in addition to hot chocolate, cider, and a variety of teas. No better way to end a night. See you again soon!

"Great Place to Stay in Spokane"

5
26/10/2016

Great people, great location within walking distance of all downtown activities. You have access to several top restaurants. The downtown convention center. Quick access to malls and other locations. Lots of walking trails or running trails and a great fitness center.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're happy you were able to get out and walk around the downtown area, and even happier that you think our hotel is a great place to stay! Thanks for writing in to let us know and we hope we get to see you again soon!

"Friendly, Courteous Staff"

4
21/10/2016

Overall I would recommended this hotel to family and friends. Located right across the street from the Spokane Event Arena and close to the downtown business district. I would advise to ask for a room close to the elevator as the corridors are rather long.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! We love to meet friends and family of our guests, and appreciate all referrals! Thanks for choosing Best Western and we hope we get to see you again soon.

"Value hotel with great staff"

5
19/10/2016

We were in Spokane for a family emergency. The staff were beyond kind and helpful, courteous and caring. Our first room on the 3rd floor was noisy when the guests in the room above us walked about the room, so we were upgraded and moved to another room, no questions asked. Breakfast is standard fare but filling. Rooms are clean, spacious, beds are very comfortable, location of property is perfect. Would definitely stay at this property again, given the magnificent manner in which we were treated. We observed other guests being treated in the same friendly, kind manner.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
One of my favorite parts of answering guest reviews on TripAdvisor is hearing such nice compliments of our staff. It is great to be a part of such awesome experiences by our guests. Thank you for writing in to let us know. I will make sure to share this at our next staff meeting, and it will make everyone smile. Thanks for staying Best Western Plus City Center!

"Very centrally located to Riverwalk Park, Convention Center and hospitals"

5
18/10/2016

Rooms are large, beds comfortable and clean. We were treated great by the staff. The continental breakfast are like most others but good! Lots of choices but if you want specialty foods this is not the place

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
The compliments that mean the most to us are in regards to our staff. We all know that staff can make all the difference, and we strive to go above and beyond whenever we can. Our complimentary breakfast bar offers a variety of items, but in addition, our great neighbors at the Main Street Market (directly behind our hotel) offers local and organic specialty items - check it out next time! Thank you for the nice things you had to say, it means a lot to everyone here.

"close to Riverfront park, convention center, and many resturants"

5
17/10/2016

great breakfast for a hotel. To have free parking in this area is huge Staff is very helpful. Spacious room with refrigerator, but no microwave. What looks like a nice coffee setup(I don't drink coffee, but looked great).

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hello! We are glad you enjoyed our free breakfast, we try hard to provide a variety of options for our guests so thank you for your compliments. As you mentioned, we are surrounded by countless restaurants as well, so our guests will never go hungry! Thanks for taking the time out to let us know how you felt, see you soon.

"Great Location, Comfartable Rooms"

5
17/10/2016

This hotel is newly remodeled. It has very comfortable rooms. Right in the heart of Spokane, so it is within walking distance of many restaurants and other amenities. A nice hot breakfast that has a good assortment. Good free parking! The staff are very pleasant and very helpful. The cookies were another nice touch. Will be back.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying Best Western Plus downtown in Spokane. We love meeting new friends, and most of our staff have been with us for a long time so we'll likely remember you when you come back to see us! Thanks again!

"very very pleased"

4
17/10/2016

Would have rated it perfect except for the toilet and all the construction going on. We upgraded to a suite and was worth it. Close and convenient to everything. We came back from dinnwer and a homeless person stopped us and asked for money which concerned me a little to be outside at night by myself. Overall plan to go back.

"Ok Hotel - Abysmal Internet"

2
14/10/2016

Hotel was nice - nothing special but comfortable. My review really focuses on the Wifi Internet. This hotel has the slowest internet I've ever used, and for the year 2016 - this is ridiculous. I had faster internet over 10 years ago. Speed tests were getting me ~2mbps down, and that's when I could actually connect (iPhone and MacBook) There has been a steady stream of reviews complaining about the Internet, but obviously it is not a priority for management. If you like the Internet, don't stay here.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We regret that our WiFi was having some technical issues during your stay, and are sorry for the inconvenience it caused. We pride ourselves on going the extra mile for our guests, and this internet issues was an isolated event that we fixed as quickly as it was possible. Fortunately, we resolved the issue you had experienced, and are currently in the process of upgrading the speed. Please also keep in mind that our front desk is available 24 hours a day and can try to help with any issues that come up. While we may not have been able to fix the internet immediately, we may have been able to help otherwise (print a boarding pass, check your email, direct you to our business center, etc.) We assure you, that any issue a guest has is important to us, not just management, but everyone here. We hope you give us another chance, and you will not be disappointed.

"Could be better"

2
13/10/2016

Decent, clean hotel, the outside sounds were a little loud for downtown. The fan on the AC unit masked most of it. There are minimal amenities, good breakfast options but there was an additional $10.00 fee to use the garage parking on the weekends, starting Friday night. "Due to limited space." The garage never filled up. Internet service is slow and erratic, it was difficult to get any work done.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi there! We're glad you stayed with us downtown. We're sorry for the internet trouble, unfortunately, we were having some technical issues when you stayed (that have since been fixed!) We are currently upgrading the speed of our WiFi so you shouldn't have any problems next time. We do charge for parking in our indoor parking garage on some dates, to guarantee a spot. Otherwise, we offer free parking outside in our lot (and we are one of the only hotels to offer any free parking in the downtown core.) Hope this clears some things up, but remember our front desk staff is on site 24 hours a day to help. Thanks for writing in and for staying with us!

"Clean & inexpensive lodging but mediocre hi speed Internet"

4
10/10/2016

This hotel is conveniently located across from the Spokane Convention Center. It's right at the edge of downtown and within walking distance of Riverfront Park. The beds are nice, firm, and comfortable. The rooms are clean but the carpets are starting to show their age. The front facing rooms offer views of the convention center while the back rooms show a city alley behind the hotel (yes, throughout the night, you will hear all the noises that come with being an alley in the city!). They offer a free breakfast in the lobby. On the days we were there, they had sausages, scrambled eggs, toast, bagels, some fruit, waffles and pancakes. It makes for a hearty breakfast! They offer covered reserved parking for $10/day. Parking is free in the hotel parking lot outside but it is limited and is available on a first come, first served basis. However, if you opt for covered parking and have an extra wide vehicle, you may have challenges squeezing into the relatively narrow entrance. One of our biggest frustrations in our stay was the availability (or lack) of Internet WiFi. Connectivity was sporadic and sometimes, completely unavailable. You'd be online checking your email and when it came time to reply, you wouldn't have a connection. All in all though, we had a satisfying stay at this establishment aside from their poor Internet connectivity. It was clean, inexpensive, and close to downtown Spokane.

"Great Staff!"

4
09/10/2016

Rhea (Breakfast Lady), Front Desk clerks Ashley (evening) and James (overnight) were kind and helpful. James worked to try to address the major noise problem but didn't receive the support/aid needed to solve the issue. James called the noisy guests above us (though they didn't answer the phone or knocks on the door), got the Security Guard to come over and try to establish contact with the guests. James genuinely worked hard to try to fix the problem, but he didn't have any Next Steps to follow... Sarah (Front Office Manager) showed up and tried to fix the issue, and did comp the room. Like James, Sarah didn't have established procedures to use to help deal with guests who were ignoring attempts to get them to reduce the noise level. Sarah provided business cards for herself and the Manager, Meredith, so that the hotel can work to provide us a better experience in an upgraded suite next time we're planning a trip to Spokane for shopping (books, clothes) and to enjoy great local restaurants... Another positive - Sarah and James cleaned the replacement room themselves, and made the beds - that's above and beyond! Rhea made sure we got food when we came back downstairs even though breakfast hours were officially over, and plied us with yogurt and cinnamon buns before we got a room to sleep in! Ashley - great tip on The Onion restaurant - YUM!

"Friendly and helpful staff, comfy bed"

5
06/10/2016

The front desk staff was incredibly helpful and friendly. The bed was A-MAZ-ING! Found out they've been working through the rooms changing out the beds and we were lucky enough to get a new one. Room 204. Maybe the most comfortable bed I've ever slept in. Zzzzzzzz.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
What an awesome thing to hear! So many guests love our beds - some have even asked to order them from our manufacturer. We're so glad you had a nice rest. See you next time you're in Spokane!

"Perfect location in downtown Spokane"

4
03/10/2016

Hotel was a little older, no pool, a very nice exercise room. The rooms were nice, everything clean. Comfortable beds. Enjoyed the breakfast very much. Did not visit the bar, believe there was a nice one. Across the street from the convention center and a beautiful park. Many restaurants that are within walking distance. Everyone in the area went out of their way to help us get around and find the perfect place to enjoy a good meal.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for choosing Best Western Plus City Center for your recent trip to Spokane! Thanks also for letting us know it was the perfect location! One note - because of our close proximity to countless downtown bars and pubs, we don't have one onsite. However, we're glad you were able to get out and explore downtown's restaurants! See you next time.

"Close to Convention Center"

4
02/10/2016

Easy walking distance to the Convention Center. Walking distance to downtown shopping and restaurants. Easy access from freeway. Staff were helpful and friendly. Rooms were clean and comfortable. Next to busy intersection, but road noise was minimal.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for coming to see us! Were you in town for an event at the Spokane Convention Center? Indeed, many of our guests stay with us because it's right across the street. Thanks for taking the time to write in!

"Spokane Best Western"

4
28/09/2016

This was a comfortable and pleasant place to stay, although there was urban noise at night - sirens, etc. It's located right next to the convention center, and would be convenient for business visitors. There are some good restaurants and a riverside walk nearby.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We like that you found our hotel comfortable and pleasant! Thanks for writing in and letting us and potential future guests know. We hope you come back and see us again soon.

"Wonderful Stay, convenient downtown location"

5
25/09/2016

My family and I stayed at this Best Western for Oktoberfest at the River. The check in was easy and staff was very nice and accommodating. It is right across from the Convention Center, I would recommend for any events at this location. The room was comfortable and clean; little to no noise. The staff the entire visit was wonderful & the morning breakfast was decent as well. Will definitely be back!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so glad you chose us and thanks for letting us know about your stay! We loved Oktoberfest too - hope you had some fun. If your travels bring you back our way we hope we'll get to see you again.

"Great Location In Downtown Spokane"

4
20/09/2016

I stayed here last night on a business trip , tired after arriving into Spokane International Airport. This hotel is very nice the staff is very friendly, breakfast buffet is much more than I expected for the price of the room. This hotel has a private gated parking lot for guests at no extra charge.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for choosing to stay at our hotel and thanks for posting your review. We're glad you liked our accommodations! (Just a note, our indoor parking garage may be subject to a fee, but our outside parking is still free!)

"Friends weekend"

5
17/09/2016

I stayed at the BW Plus city center Spokane with a group of friends because we were attending a concert at the Spokane Arena. Great hotel, very clean and nice, and they offer a free breakfast with many options, much better than your average free hotel breakfast. The location couldn't have been better. It was a 10 minute walk to the arena from the hotel. Very handy to not have to worry about getting a cab. The staff was also a pleasure to deal with, all of them friendly and eager to help. Will definitely stay here again if I'm in the area.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We hope you come back to the area again soon! Thanks for posting your review of your recent hotel stay in downtown Spokane. We're glad that we got to be a part of your friends weekend too. Thanks for choosing to stay with us!

"Not worthy of Plus"

3
17/09/2016

Convenient to downtown area, I guess, but you must deal with limited free parking or else pay $10 to reserve a garage spot. Also noise from traffic and late night party people. No pool or hot tub. Comfortable beds and quiet rooms. They play soft music in the hallway all night long, but you can't hear it in the rooms, so I guess that is okay. Lots of places to eat nearby within walking distance. Staff was really friendly and efficient.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for writing your review. Indeed, our location is great for walking to tons of nearby attractions! We're sorry about the confusion on parking, we are one of the only (if not the only) hotel in the downtown core who offers free parking. We're also lucky to have nearby neighbors who allow our guests to park overnight overflow. Parking in our garage is subject to a charge on some dates due to regulating and ensuring our guests all get a spot. Please let us know next time you stay and we can help. We are here 24 hours a day. Thanks for staying!

"Great Staff"

3
14/09/2016

The staff is so friendly and helpful. It was unfortunate that we were there on a Friday night so we had to deal with loud music coming from next door. The front desk offered for us to move but we chose not to because we did not want to pack up all out things and move. Also the air-conditioner did not work properly. In the middle of the night the fan would stop and it would get so hot, could not get a good night sleep.The room was clean and nicely decorative but no microwave in our room just the refrigerator. There is a desk with 2 chairs that we used for our suite case.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us and for writing in with your review. Next time you stay with us, please keep in mind that our desk staff is there 24 hours a day to help with anything you may need (a/c tips and inroom microwave.) See you then!

"PET FRIENDLY? NOT!"

1
14/09/2016

I never had a chance to stay at your hotel that you call "Pet Friendly". You advertise it as a pet friendly hotel but it doesn't say its for DOGS ONLY! I had a cat and was turned away from staying at your hotel! Seems like a bait and switch scam going on here. On top of this I got CHARGED FOR A DAY??? when I was turned away by Best Western for having a PET CAT!!! And let me repeat this, it does not say, it does not accept any other pets than just dogs!!!

"Best downtown "

4
13/09/2016

This hotel is well located to many restaurants, bar, shopping and riverfront park, great price for larger well appointed rooms, garage parking, and free breakfast . the front checkin staff were very knowledgeable, helpful and friendly i would definitely stay here again.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We will love to see you again! Thanks for taking the time to let us know about your recent stay with us. We're so happy you liked us. See you soon!

"Nice Facility with Friendly Staff"

4
12/09/2016

At check in, it was a pleasure to be greeted by friendly staff who were knowledgeable and eager to see customers needs were met. Recommend parking in the garage if you can. there was no charge the night we stayed but there is on certain nights. Ignore the sign above the garage entrance that says it is for compact cars only. We parked a minivan there with no issues. Room was good sized and clean. Complimentary breakfast was also good with a large selection of hot and cold foods.

"Always a Welcome Return"

5
12/09/2016

It's always a pleasure to return here, from the welcome before it all starts to the farewell before the next trip is planned. Great easy access that puts us bang in the center of what we go to Spokane for, great welcome, comfortable beds and good breakfast choices.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
What a nice thing to say! We're so lucky to have so many regular guests, and we're happy we get to meet so many new ones. Thanks for writing in and come see us again soon!

"Thank you Sarah P."

4
11/09/2016

This is your typical Best Western Plus. Comfortable room, good sleep, breakfast ready when you are. Sarah at the front desk goes beyond her call of duty. I said something about having difficulty with the BW web site slash central reservation which needs major attention. She offered to call the BW of my next stop and I was booked in for two nights, instead of only one offered at the web site. Thank you Sarah. The BW Plus City Center was uber convenient. It is just a few minutes from I-90. There was a good choice of restaurants nearby. The breakfast was good, but where was the bacon? That cost them an excellent rating.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying Best Western! We're so happy to hear compliments on our staff, and will share what you had to say with Sarah. We're glad to help when we can, sometimes it's the little thing that matter most. See you next time, and thanks for writing in.

"Parking is not free!"

2
10/09/2016

Although the website indicates that parking is free ... when checking in we were advised that when the hotel is busy, it is recommended to pay $10 to reserve a space in the garage otherwise you may not have a space in the parking lot outside ... REALLY ???? We ended up walking everywhere that first day and checked out the next! The breakfast was not up to par with other BW Plus that we've stayed at ... the presentation was mediocre! The pillows are terrible

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thank you for staying with us and we're so sorry for any confusion! We are one of the only hotels in the downtown core to offer complimentary parking in our outdoor lot, and on some days garage parking may be subject to a fee. We do this so that we are better able to patrol our lot and ensure all of our guests do have a spot. We are also very lucky that a neighboring business offers their parking lot for overflow over nights. Next time you stay with us, please make sure to check with the front desk about other parking options, or if there's anything else we can do to help ensure your stay is the best it can be. Thanks again!

"Feels like home"

5
08/09/2016

Our first introduction to this hotel was the young lady at the front desk, Dakoda. Many front desk clerks are "just doing their jobs". This young lady exudes hospitality and made us feel welcome from the moment we stepped inside the lobby. She offered us an assortment of hot drinks and freshly baked cookies. Our room was beautiful and the beds were very comfortable. The location of this hotel is in the middle of Spokane close to mall and park but you'd never know it in our quiet room. The breakfast was delicious and there were many options for all kinds of dietary restrictions. My husband had to have major eye surgery at the nearby Eye Clinic and we had to stay for two nights. Staying at this hotel made a most uncomfortable experience for him much more tolerable. Thank you!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so happy that we were able to provide you comfort during such a time for you and your husband. Thanks for your kind words, they mean a lot to us all. I will certainly pass along your compliments to Dakoda. We all agree, she's a really genuine gal. Thank you for choosing to stay Best Western Plus! (...Did we mention we have special medical rates?)

"Best Western at it's best."

4
08/09/2016

A very nice hotel. We stayed in town on our way to Seattle. Very clean, updated rooms. Super clean breakfast area with many choices and suburb coffee. Very friendly staff, made a quick stop enjoyable. We visited during a wildfire not far away and smoke smell was evident. Not in hotel control at all but our belongings smelled smoky after this stop.

"Convenient location, professional staff"

4
06/09/2016

I would possibly put a 5 star but parking was difficult at night. They only have limited parking outside and if they run out spot, you can park indoor but the staff suggested a charge of 10$. 10$ is not a lot but you have to say these things upfront. We don't like to get surprise once arrived. Breakfast was good except on my last day, everything was running out. There was no staff dedicated for breakfast. One of the front staff( I think her name is D) was running back and forth. She was doing her best and honestly staffs of this hotel were exceptional. The staff I talked over the phone ( A) was also nice to give us a room with microwave,which I requested. They offer cookies at the evening, but I didn't get any. She was kind to offer some cinnamon bun for the kids! I think that was very nice of her. I have to say though , the carpet didn't look very clean to me and we found a lot of food particles underneath the bed. If you are planning to be around downtown, river park...this is the place to stay!

"Best Western - Spokane"

5
06/09/2016

An excellent place to stay in the vibrant downtown area of Spokane. Easy walk to downtown shopping, movies and a wide range of culinary delights! Underground parking is available for added security of your vehicle - $10 per night. The breakfast is great - your standard fare for a get-up-and-go morning. If you're looking for a great place to stay in Spokane, this is a hotel not to be missed.

"Outstanding Staff!"

5
05/09/2016

Dakoda was absolutely wonderful. Friendly (sincerely) caring, and made us feel very happy and comfortable at the hotel. The assistant General manager, Sarah, was also very friendly and helpful. We will definitely stay at this hotel in future, as they truly look after their guests. The rooms were comfortable and clean. We loved the way the cleaning staff treated eachother and were so encouraging to a special needs lady who they have included as part of their staff!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thank you so much for your kind words. It means a lot that you mentioned how our staff treats each other, we're very lucky to be surrounded by such awesome coworkers... And guests! We also thank you for your new found loyalty and for taking the time to write in to TripAdvisor! See you again soon.

"spokane downtown best western"

5
05/09/2016

this is one of the greatest of the best western's location is superior right in the center of the city within walking distance of the water falls and great restaurants. the park is also next door plus walking and riding trails that go for miles. the hotel is all new. beds, furniture. every single thing from carpet, furniture, lobby, everything is brand new. done in a great way. management is also beyond reproach. breakfast is of top restaurant quality

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow and thank you! Talk about awesome compliments! We're so glad you liked staying with us at the Best Western Plus City Center and hope you come back soon!

"Concert/Girls trip"

4
02/09/2016

I took my little sister on an overnight trip to see 5 seconds of summer. We stayed in a room on the second floor. It was quite large and nicely decorated. The only thing was the wifi at night wasn't the greatest but whatever, it was just one night and it was fine during the day time. I'm a Best Western employee and this was a really lovely hotel. Even the continental breakfast was pretty good! I wanted to say that Dakoda at the front desk, was wonderful. She was friendly and funny and is a wonderful addition to the hotel. Her service was exceptional! Thank you guys! It was great!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're glad you got to come to Spokane on a Girls' Trip! Thanks for posting about your stay and I will let Dakoda know of your compliments. If you come back and see us keep in mind our front desk staff is onsite 24 hours a day so if there's any problems let us know how we can help. Thanks again!

"Weekend stay at Best Western City Center"

4
01/09/2016

Very friendly and accomodating staff, efficient check in but was disappointed the garage parking was reserved and pay only now. This was a change from last I was there in October 2015. While it was a busy weekend in Spokane (lots of parents for Gonzaga's orientation) we had no problem parking in the lot. The property is consistently well maintained - the rooms are super clean and have all amenities needed. I especially liked the four pillows on the bed! Room temperature was good and adjustable to my ever changing needs! The breakfast was good in quantity but nothing to write home about in terms of quality, however, it more than served it's purpose. Loved the freshly baked cookies in the evening!

"Super Convenient to Spokane City Center"

4
29/08/2016

This hotel became a Best Western a couple of years ago and was totally remodeled. Though the general layout has not changed, everything has been modernized. The rooms are clean and well appointed as is the lobby, including a computer/internet room. It is a "Plus" BW but has no pool. However, it makes up for this with the location---across the street from the convention center, a couple blocks away from downtown shopping and very close to the great riverside trail going through town. Their breakfast is definitely a cut above standard BW fare and the staff is very friendly and helpful.

"Spokane, WA"

4
22/08/2016

Good hotel to stay but pay for parking if you planning to stay Friday night or Saturday night. Best Western offer garage parking for $10.00, it is worth it considering the parking situation. Hard to find parking on weekends. Hotel is located at good location, closer to riverfront park.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us and thanks for writing in about your stay. We hope you get a chance to come back and see us again soon!

"Friendly Staff"

5
20/08/2016

The staff couldn't have been friendlier or more helpful. My husband has a disability and everyone was helpful. Breakfast time was generous and the food was great. We both found the bed to be comfortable, and the lighting in the sink area were optimal.

"GA"

5
18/08/2016

This was a very nice property. Good location around good food and entertainment. Downtown location was perfect. Everything within walking distance. Very nice, breakfast was good people were helpful. I .will stay again when in Spokane.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for taking the time to post your review about our hotel! We love it when our out of town guests get out and check out all the things walkable from our hotel. Next time, don't forget to ask our front desk for some great local recommendations. We look forward to seeing you again!

"Ken Schoenborn Sr Mgr"

4
13/08/2016

Inside of hotel really looks good - specifically the inside my room. Having a choice of USA paper is another good quality of why i decided to stay at this hotel. My meeting was in downtown Spokane, WA, so this hotel was easy to get to after my meeting. Also, there was a eating place located one block from my hotel.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us and for posting your experience. Our location is so great for guests to do all sorts of things like you mentioned: work, eat... and we hope you got out to play! With so many things to do just steps from our door our location can't be beat. Thanks again for choosing Best Western Plus!

"Pleasure Trip"

5
12/08/2016

I was very pleased with the presentation of this hotel within the staff, our room and the work out environment. Had a great breakfast to begin each day and it was just a very comfortable place to stay.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so glad that you had a nice stay with us at the Best Western Plus! We strive to please all our guests so thank you for taking the time out to let us (and the TripAdvisor community) know! We hope you have a trip to downtown Spokane planned again soon!

"Middle of the road"

3
08/08/2016

Booked this hotel thru Air Miles. Parking a bit of an issue so arrive early. Hotel was right down town, asked for none smoking, no pets, high floor, we got all three, nice to see 2 elevators. Room was comfortable, wifi worked well. Needs new pillows.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your review! Next time you stay with us, keep in mind that our front desk is here to help 24 hours a day should any issues arise - some of our new pillows are a little different and we could have brought you a few to choose from. We are here for you! Thanks for staying with us and see you next time.

"Wonderful hotel"

5
08/08/2016

No pool needed at this wonderful hotel! Great front desk, housekeeping, and breakfast staff! Beds were super comfy and they had Keurig coffee maker for coffee or tea as well as complimentary bottled water. Exceptionally clean and friendly, and near great restaurants and bars - located in downtown Spokane. Excellent breakfast. Had our dog with us and walked her everywhere. They also provided us with potty bags and treats for her. Loved it! Would love to stay longer on our next trip!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks so much for your kind review. It means a lot to us when people go out of their way to post online and let us know they want to come back and see us. Thanks for telling us and we look forward to your next trip to Spokane!

"Amazing Service!"

5
02/08/2016

Aside from the room and amenities, the front desk staff (Ashley Krom / Sarah Petrino) were incredibly friendly and helpful in suggesting local sights, restaurants and night life. Thanks girls, made the trip absolutely memorable. If we return I would gladly stay here again!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi there! Thanks for taking the time out to post your review! I just let Ashley and Sarah know of your compliments. We're glad to help our guests navigate the downtown and make time spent in our city is all that it can be! We hope you come back to our area so we see you again soon!

"Subpar and overpriced"

2
01/08/2016

I have no idea where the positive reviews came from. My room here smells of mildew. The pillows are tiny and uncomfortable. The halls and breakfast area are darkish and look like the inside of a tiny warehouse. Sound caries, and I cam hear the upstairs neighbors laughing. I don't understand what people like about this place. It's like a cheap motel, except that it isn't cheap at all.

"Excellent location, service but access is a little "interesting""

5
28/07/2016

We arrived by car from the west coast and landed on their doorstep with just our Best Western Card, and they really took care of us. They offer WiFi, free breakfast in the morning, hot cookies at night, coffee almost all day. Rooms are very clean and stocked with all that you need. This location is right downtown, and it a bit of a challenge to get into the parking lot, as it is surrounded by one way streets. Basically, you end up going around the block with left turns if you miss the entrance the first time, which you will, if you come in to the city the wrong way. But once there, all is good. They even have secured parking if you wish to use it, no charge. A number of restaurants are within easy walking range, about 1 to 2 blocks away.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us and for your review! We're so glad you stayed with us! Indeed, coming from the north you have to circle our block, but once you're there you can walk nearly any place you want to be. We hope you come see us again soon!

"It's okay"

3
26/07/2016

Compared to the Red Lion on the River where we stayed last time the price is not competitive. The Red Lion has a great restaurant with an awesome breakfast. The access is easier. I chose the Best Western this time because of a small price difference. I was disappointed with parking and how difficult it was to get to the hotel. Had a view of the back of a grocery store instead of the beautiful River. Wouldn't stay here again.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! Because of our downtown location, we are surrounded by many restaurants, pubs, and shopping within close walking distance from our front doors. We regret your experience, and if you do decide to give us another try, please call us directly and ask to talk with the manager. Thanks!

"Awesome place to stay"

5
25/07/2016

This best western has it all -- great amenities, great service, great location. The rooms are spacious, nicely appointed with the most modern features, ALWAYS clean (with none of that hotel smell of febreeze or other obnoxious cleaning products). The owner and manager should be proud of themselves for being on top of their game. You can't find better value than this.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow what a nice thing to read today! Thanks so much for all your nice words, I will certainly pass the message along to the owners! We strive to provide a great value to our guests - thanks for letting us know how we're doing. We hope we get to see you again soon and thanks for staying Best Western Plus City Center.

"Best Western in Spokane"

4
25/07/2016

This hotel had been recently upgraded/renovated and it showed in the new carpet and paint. Good location for our reunion 2 blocks away, and the staff quite friendly and helpful. The breakfast items were varied, and kept being replenished. We appreciated the free parking, as well, and were glad we chose Best Western over the hotel where the reunion was held. That one had a daily parking charge, no free breakfast nor Keurig beverage machines like our room did. Best Western also had free wifi.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so glad you had a good time with us for your recent reunion in downtown Spokane! Thanks for all the great things you had to say about us - we hope all guests feel like you do! We hope you come back to Spokane soon and come stay with us again. Thanks for writing in and for choosing Best Western Plus City Center!

"Very good Hotel/ Gracious and friendly staff"

4
25/07/2016

My experience at this hotel was very good. The staff was very friendly and helpful. I needed to leave my suitcase somewhere after check out as my conference did not end till later. The hotel staff were gracious and offered to store my suitcase till the late afternoon at no cost.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for taking the time out to post your TripAdvisor review to let us know about your stay. We're happy you had a good experience and appreciate your compliments on our staff. I will certainly let them know at the next staff meeting. Thanks for staying!

"Hard to go wrong with best western"

4
23/07/2016

This B.W was the best price i could find in the spokane area on the night we went through. Way cheaper then the others and close enough to couer dlene. It's worth the savings. There wonderfully nice lady who checked us in. Breakfast was a solid breakfast. Would stay again.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your Best Western loyalty! Thanks for giving us a try and we're so happy you'll stay with us when you're in Spokane next time. We try and go the extra mile whenever we can to ensure our guests have the best experience and feel like the value is high. We know there are lots of hotels to choose from in the area so thanks for choosing us!

"spokane"

5
23/07/2016

great stay. will stay again soon. location perfect. ownership is fantastic heated garage fantastic in winter months. clean beds are always ready. safety and security is abundant. maids are alway ready to give you more towels and coffee if needed.

"Good Choice for Attending a Convention"

4
19/07/2016

The property is just across Spokane Falls Blvd from the convention center. While one must cross the street in the open to get to the convention center (unlike the two connected hotels) the Best Western has advantages. Parking is free, breakfast is provided and rooms have microwaves and refrigerators. There is a Chilis restaurant next door. The property is in great shape and the staff friendly. Request a room on the south side of the hotel for less traffic noise.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us at the Best Western Plus City Center during your recent convention in Spokane! We're glad that you liked your stay and thank you very much for your compliments on our property and staff. Thanks for writing in to TripAdvisor!

"Great Place"

5
18/07/2016

We stayed at this hotel for 2 nights. The location is great. Close to restaurants, shopping and Riverfront Park. We walked everywhere. The room was large, clean and modern. Check in was quick and easy. I really appreciated having a secured garage for my car. Staff was very friendly and helpful with suggestions of where to eat. Breakfast was good with standard hotel fare. More fresh fruit and vegetables would be appreciated. They have fresh cookies in the lobby every evening. Next time I'm in Spokane I will stay here again.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're glad we will get to see you again next time you come to Spokane! Thanks for taking the time to post your review - it's important to us that our guests feel like you did, so we appreciate you letting us know. We hope to see you again soon!

"??"

5
18/07/2016

Had a wonderful night's stay at the Best Western. Friendly staff, modern yet cozy atmosphere. Strolled in at midnight after a long day of moving. Loved the rooms. Very clean and woke up refreshed. Complimentary breakfast was delish! I love this place! Very convenient downtown location, pet friendly. I won't stay anywhere else!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow - thanks for such a nice review of your recent stay with us! We're happy when you're happy and it sounds like you are! Thanks for your loyalty - it means so much to us. See you again!

"Comfortable and Good Location"

4
18/07/2016

Attending a meeting in Spokane I stayed 2 blocks away from the conference hotel. As a fan of BW brand hotels, I found this to be convenient, a good location, clean and comfortable. The breakfast was a bit below the typical BW breakfast but still substantial. For the area, it lacks a bar and the possibilty of food but then, that is not important. located on the Riverside, near the Falls, it offers the opportunity for good walks and also decent restaurants nearby.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We have many guests who come to town for meetings and conventions - thanks for letting us know about your time with us! We don't have a bar inside, however, just on our surrounding block there is: Fast Eddie's, Chili's, The Revolver, The Blind Buck, The Globe, Borracho, Zola, Boots Bakery, Saranac, Black Label Brewing Co... just steps from our front doors. There's countless others within walking distance as well. We're lucky to have such a great location. Next time you stay with us ask our 24 hour front desk staff for some recommendations. Thanks for staying with us!

"Great Value"

4
14/07/2016

I consistently choose Best Western because Best Western consistently provides: a good fitness center, a hot breakfast buffet at no extra charge, a comfortable bed, and nice décor. This time the fitness center equipment was better than usual but lacked dumbbells. A great feature of the location of this one is that it's right next to the food coop (healthy food and nice people) in downtown Spokane and just a couple of blocks from Riverside Park--a great place for a stroll.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We can't be happier that your choice is Best Western! Thanks for giving us a try, and we're so happy you liked our property. Our location is perfect for all sorts of things to do, even just taking a simple stroll as you got to enjoy! See you again soon!

"A great stay!"

5
10/07/2016

We stayed for two nights at the hotel while on a bike trip. The hotel offered excellent comfort at competitive rates. The staff were just superb and incredibly helpful: we could clean the bikes in the basement and park them behind the counter. The breakfast bar was well stocked and wifi in the room and lobby was fast. Thanks for a restful stay!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your review, especially the nice things you had to say about our staff! It means the world to us, what you said, and I will be sure to share your kind words with everyone. We're glad we could accommodate you on your recent trip through Spokane, and we'll see you next time you're over our way.

"Wonderful!"

5
08/07/2016

We arrived to a friendly staff and clean room. I watched them give huge treats to their doggy patrons and cookies for the humans. The rooms were clean. Coffee and tea in the lobby. Breakfast was great with tons of good options! They gave advice on restaurants and their business center was all in working order. We also used their coin laundry and they offered cheap detergent and fabric softener. Really nice evening in Spokane.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for choosing to stay with us at the Best Western Plus City Center and thanks for your kind words! Anything we can do to help our guests have a nice evening in Spokane is our main agenda! Hope you come see us again soon.

"Spokane City Center BW"

5
07/07/2016

Very good to excellent except with problems with key card. I was looking at Spokane and schools. Good location and staff and nice room. Thank you for Early check inn!! It was very great to check in early because I had traveled all nice.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! We have a great location for those guests looking to check out the area. Are you moving to Spokane? We're happy to accommodate your needs and glad that we could help. Hope to see you again soon!

"College graduation stay"

5
26/06/2016

We visited Spokane to attend our son's college graduation and expected a decent stay at the Best Western Plus City Center. We were happily surprised to find the staff there very helpful, especially Ashley at the front desk. She took the time to show us things to do while staying downtown. The other front desk staff were also very attentive to our questions and room needs. The room was clean and ready. The location is perfect for walking to most everywhere. We had little need to drive anywhere because food and entertainment were so close to the hotel.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi! Congrats Grad and proud parents! Thanks for choosing to stay with us at the Best Western Plus City Center downtown in Spokane. We're happy when we're able to surprise our guests and we're fortunate to be in such a great city with tons of fun things to do to give out of towners a unique Spokane experience. Our 24 hour front desk is there to help with any questions! Next time you stay with us ask about our University Special Rates... see you then.

"Great value for the price"

4
25/06/2016

The hotel was very clean, the breakfast was much better than we expected (they had Greek yogurt, waffles, fruit, eggs, etc.), and the location was walking distance to downtown shops and restaurants. It's also a very quick walk to Riverfront Park.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so happy that you found your stay to be a great value! We're also happy you were able to take advantage of our great location and walk around! We are lucky to have such awesome neighboring businesses and attractions for our guests to walk to! Hope you come back and see us again soon.

"Best hotel in Spokane"

5
17/06/2016

My experience as a whole was excellent! I don't ever see myself staying at different hotel in Spokane, WA. The room was great. The hotel inside and out was super. The breakfast was the best I have ever had at a Best Western. Also, they put out cookies in the evening, which is awesome. However, I don't really eat sweets, but they smelt great and everyone else in my party loved them. All the staff was wonderful, including, Meredith, Dakoda, Ashley, Mary, Rhea, and Mike. There were so many others who made my stay/experience top notch, but I don't recall their names. If you're going to stay in Spokane, WA, stay at the Best Western Plus City Center!!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow thanks for all you had to say about your stay with us at the Best Western Plus City Center! We couldn't be happier that you will stay with us time and time again, and I will be sure to share your nice words with everyone here! Thanks for your kind recommendations - see you next time you're in Spokane!

"Great Stay in Spokane"

5
15/06/2016

Best Western Plus was conveniently located to downtown Spokane, near by park, falls and great restaurants. Front desk staff was very helpful and friendly. Room was clean and very roomy (we were given a handicap room for some reason, which was fine). Breakfast was decent, similar to most continental breakfasts at many hotels these days. Parking was on site and easy. Would definitely stay here again.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so happy you had a great stay in our city! Thanks for taking the time to write in to TripAdvisor, and it sounds like we'll get to see you again! A note on the handicapped accessible room: Sometimes those rooms show up first on lists for online booking and guests who don't require them sometimes book them accidentally! We usually try and save those for guests who do need them so it could have also been our last room for sale the night you stayed. Nevertheless, we're glad you'll come back and see us... until then!

"Excellent location, friendly staff, great bar and food."

5
13/06/2016

This is a lovely hotel, location is great by the waterfront, with a waterfront walking area, close to bistros and fun boutiques to enjoy. Room is very comfortable and a large space, our room had a view of the river. Bath is separate from the sink, bath samples for shampoo and lotion are lemon grass and a excellent quality, bath towels are big and fluffy and lots of them. Best thing they have a special in the evening with which you can enjoy 2 free drinks and a limited menu of salad and soup free. You can also order a full meal all this right at the hotel. The hotel also has a mind in grocery area, for snacks, wine, beer water and other goodies. I would stay in this hotel again any time.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks!

"One day family Event and the very best Western Hotel"

5
06/06/2016

We loved everything her . Rooms were clean , adequate free parking , internet , free breakfast . Extra pillows .We had a fridge , iron board , iron and hairdryer available . Ice is available in hallway . One of the best hotels since this past year. Staff is amazing and friendly.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks so much! Your review means a lot to us - helps us make sure we're providing what guests want and need. Thanks for taking the time to write in to TripAdvisor and for your nice words. We share guest comments at staff meetings and yours will make everyone smile. Hope you come see us in Spokane again soon!

"Great value for the price"

4
06/06/2016

The City Center hotel is very central to downtown Spokane and walking distance to the River Park and great shops and food. A good value for the price. We stay there the evening before medical appointments and it's only a short drive up the hill to area hospitals.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're happy to accommodate you during your medical stays (and all other ones) while you're in Spokane, and even more happy you find it to be a good value while in our care. (You do know about our medical rates, right?) Thanks for posting your review and for staying Best Western!

"One day stay with family"

5
06/06/2016

This is one of the best hotels we stayed in the past 12 month besides one other .I would highly recommend this hotel . Great friendly staff . All amenities , internet and free parking . Rooms are clean and lot's of pillows .

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow, what a nice compliment! We know there are lots of lodging options, so thank you for choosing to stay with us at the Best Western Plus City Center and thanks for taking the time to write in about your recent stay!

"The very best Best Western we have Ever stayed in!"

5
05/06/2016

Everything about our stay here was exceptional. Great central location, walking distance to great entertainment and dining options. Free downtown parking. From the first step into the lobby you know you'll be staying in a very nice hotel. The staff is exceptionally nice and helpful. The decor has unexpected nice upscale touches. The bed is very comfortable, the room is spacious and beautifully decorated. The breakfast was unusually good, with sausage patties and the amazing fresh cinnamon rolls, as well as boiled or scrambled eggs, fresh waffles & pancakes, fruit, yogurt, and a nice selection of breads and cereal. Even the hair dryer was great quality. I highly recommend this hotel, we only wish we were staying longer!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Your review just made our day! Thanks for your loyalty to the Best Western brand, your compliments mean a lot to us. Guest comments are a way for potential guests to get insider information about our hotel and we appreciate recommendations more than you know! We hope that you'll come back and stay with us again soon!

"Very clean but limited comfort level "

3
30/05/2016

There are quite a few good things to say about this hotel. It is close to downtown and the convention center, and has free parking, WiFi, an and breakfast (including killer cinnamon rolls), is aggressively clean, has a Keurig coffeemaker and free pods in the rooms, as well as extra pillows and a blanket, and has very helpful, friendly staff. There is a small fitness room with more equipment than space. But it also feels cheap in many ways that impinge on comfort. Our room wasn't fully soundproofed so we were treated to hearing our upstairs neighbors and traffic. The bathroom was comically small, including a slippery, grab bar free tub far too tiny for any adult, no matter how petite. There was no shelf and no counter space in the tiny shower toom, and the small space around the miniature sink in the adjoining area was mostly taken up with the coffeemaker. The bath towels were small, thin and worn. There are no amenities like makeup mirrors or robes. Beds are moderately comfortable with cheap foam pillows. The overall feeling is that you are staying in a very clean budget motel. I wouldn't come back here.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for writing in! "Aggressively clean" is an awesome compliment, I'll be sure to pass it along to our housekeeping staff! Our front desk staff is onsite 24 hours a day to help ensure our guests' comfort and have some things behind the desk (like earplugs and shower mats) that we'll bring up to rooms upon request. We do hope that you consider staying with us again, and if you'd like to further discuss your stay, please call our hotel and ask to speak with our manager. Thanks so much!

"One more stop"

4
27/05/2016

After 2700 miles on this trip we wanted to be able to park and walk to everything we needed and this location was great. Walked along the river and found a good restaurant to boot. Hotel room was good with BW great beds as always. Staff gave us some good advice and check out was fast and easy.

"The Hotel exceeded my expectations"

4
26/05/2016

The Best Western Staff were courteous and professional, the continental breakfast provided a variety of fresh items that appealed to everybody's appetite. The only drawback was my room was on the second floor facing the alley, unfortunately there was a lot of noise in alley around midnight and 3am on a Monday night.

"This place Rocks"

5
25/05/2016

Having never staying in a hotel in Spokane. I wasn't sure what to expect. To begin with, the staff is awesome, the room was nice and the bed was comfortable. There are several places to eat close by and right across the street from the Convention Center.The only thing I didn't like was no fridge or micro, but then again I didn't ask if they were available. Some places charge extra for them. Anyway, I enjoyed my stay and definitely will stay there again if I visit Spokane. The price is very affordable.

"Had a great stay"

5
23/05/2016

Everyone was wonderful. Convenient Downtown location. Room was very nice-Two room suite. Staff was friendly and accommodating and very nice to my 5 year old son. I would highly recommend this property when visiting Spokane.

"nice stay, close to park."

4
21/05/2016

We decided to go to Spokane for my birthday and my husband booked a four day stay. We are platinum members with Best Western and we were given a upgrade to king executive suite. This was the first hotel to honor an upgrade so we were very happily surprised and very pleased with the room. This hotel is very conveniently located next to the convention center and the riverfront park. The hotel staff were all very polite, professional, and very helpful with suggestions with restaurant's and places to see. The room was clean and well appointed and included a keurig coffee maker with k-cups as well as microwave and refrigerator. Our room also had a jacuzzi tub and an extended bolcony. There was two issues with this room for me. The bed was very firm and the bathroom fan is very loud. The fan was turned on whenever you turn on the light so there is not an option there. The bed may not be an issue if you like your bed firm. I have a bad back so it wasn't good for me. The breakfast was good. Typical Best Western fare. Over all a very good stay. We would stay there again.

"Leftovers in Fridge"

2
21/05/2016

When fridge opened, almost vomited. Long rancid takeout order in there. Staff were helpful and reasonably efficient in resolving problem (moved to other room) but left us feeling cleaning staff were not doing their job and wondering about overall cleanliness.

"Nice Stay"

4
19/05/2016

Overall we were satisfied with our visit. The place was very clean and smelled nice. Those are big to me. The only two issues we had were a small bump in the check/in process, (which was quickly remedied), and one light was not working in our room. Other than that, we had a great stay. We will be going back next year when we do the Garden Expo in 2017.

"Excellent!"

5
18/05/2016

Great staff! Friendly and knowledgeable about the area. Suggested a fantastic kid-friendly restaurant nearby. Breakfast area was clean and well-kept. Employee maintaining it was great. Helpful, friendly, clean. Rooms were in very good condition. Comfortable beds. I would definitely recommend staying here!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
The ultimate compliment for us is our guests recommending us to people in their lives. Many of our staff have been with us for a long time so we know where to send our guests exploring downtown. We are fortunate to be surrounded by such awesome neighbors - so much to do for every one of our guests. Thanks for staying Best Western Plus City Center and thanks for your review!

"Stinky Rooms"

1
18/05/2016

Horrible, horrible stinky cigarette smelling room and musty. Hallway to the room stunk too. Would never, ever stay here again even if it was free!! should have stayed at the Marriott across the street.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so sorry about your recent experience and assure you that this is not the norm. If you'd like to further discuss this with us, please reach out. If you do decide to give us another chance, we will do all we can to change your mind.

"Extremely pleased"

5
18/05/2016

I absolutely recommend this hotel to anyone. Lacking a pool for kids, there seemed to be plenty of things to do... Including to a very well prepared breakfast with much to choose from. The fitness room was more than what could be expected as it was a fairly large room with up to date equipment for either cardio or muscular fitness.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your recommendations! Sadly, we don't have a pool, but luckily there are many kid friendly attractions within close walking distance from our hotel. We're happy you were able to use our fitness room - we just updated all the equipment recently and our guests seem to love it. We're so happy you were so pleased with your stay, thanks for letting us know on TripAdvisor!

"Close to everything downtown"

5
18/05/2016

We were in Spokane to attend an event at the downtown convention center and stayed at this hotel. The outside is very plain and misleading - once inside this is one of the nicer Best Westerns we have stayed at. It is really conveniently located right across the street from the downtown event centers and Riverside Park and is within short walking distance of several great restaurants and shopping. The staff was especially friendly and helpful with a lot of good suggestions for where to eat and what to do. The beds were very comfortable and the rooms were clean, neat and in good repair. The breakfast was standard Best Western deluxe continental breakfast. Nothing really special, but a good selection of items and the hot items cooked and presented well. This will definately be the place we always stay when we are in Spokane.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
It's easy to do my job when I get to respond to our guests' reviews like this one! Thanks so much for letting us know about your recent stay with us downtown in Spokane. We appreciate your loyalty to the Best Western brand and what you had to say about our property as well. We are happy to get to see the same guests again and again and hope you come back soon!

"Great Stay"

5
16/05/2016

Very friendly staff and a wonderful breakfast. I would stay again for sure. We loved how close to the Riverfront it was as well. Easy and safe parking as well. We got a great AAA rate and got the room we requested.

"Good location, great staff"

5
10/05/2016

This is a comfortable and well located place near the convention center. The staff is very good and friendly and they get things done. Our stay of three nights was delightful. Breakfast was the usual buffet with a scrambled eggs, sausage and waffles available and very good coffee. The rooms were nothing really special, but very clean and comfortable with coffee makers and hair dryers, but I have paid less for rooms as good. We could hear people walking in the room above, so ask for the top floor.

"Great location, excellent experience"

4
04/05/2016

Since updating this location is perfect for anything you want in Spokane. Down town by the Conference Center within walking distance to most venues. Great service and excellent breakfast. Everyone was eager to help and pleasant to deal with. Only complaint is the high cost but when weighing against location it pens out. Very clean with great in room accommodations. Will be staying here again!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for writing in about your stay! We're so happy you had an excellent experience, we strive for all our guests to leave saying just that! We will see you next time!

"Lovely time"

5
01/05/2016

A friend and I stayed 2 nights in this hotel and I can't say enough good things about it! From them furnishing a forgotten toothbrush, to a very clean room, to delicious breakfasts, everything was spot on. The thing I enjoyed and appreciated most was that to a person, everyone was friendly, helpful, and knowledgeable. I would most certainly stay there again and recommend it to all.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for choosing to stay with us at the Best Western Plus City Center! We know that there are many other hotels to choose from downtown, so thank you for choosing us. We appreciate your recommendations and look forward to seeing you upon your return to Spokane!

"Convenient Location in Spokane"

3
29/04/2016

The front desk staff were very friendly and helpful with local restaurant information. We appreciated the free underground parking and thought the room was average for a Best Western. The location was excellent and within walking distance of many restaurants and the Riverfront Park. We were not impressed with the breakfast, but would consider staying there again because of the location and cost.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're glad you found our location convenient during your recent trip to Spokane. Our guests love our free indoor secured parking, and other options to our free breakfast are just steps outside our doors. We're so glad you were able to get out and walk around downtown Spokane - there's tons of great things here! We're hoping to see you again soon, and thanks!

"Great Hotel, Perfect Location"

5
29/04/2016

We were here for our Evergreen Regional Volleyball Tournament at the convention center. The hotel is right across the street, so it's absolutely perfect if you are wanting to go to the convention center. The 2 queen room was spotless and has been renovated recently. The breakfast was the usual BW standard, eggs, sausage, waffles, pastries, etc. If they had potatoes/hashbrowns, it would have put the breakfast over the top! We ate at Luigi's one night. It's within walking distance and was fantastic. We also had lunch at the Black Label Brewing Company, another fantastic restaurant within walking distance behind the hotel. It had several restaurants in the space that is great for families.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
The Volleyball Tourney was fun! Thanks for choosing to stay with us at the Best Western Plus. Indeed, we have a stellar location, and we are very lucky to have such awesome neighbors! Tons of restaurants, pubs, shopping, and things to do for families to businessmen. We're glad you stayed with us and thanks for posting to TripAdvisor.

"A gem in the heart of Spokane"

5
27/04/2016

I absolutely loved this hotel, location and all that I have come to anticipate when staying at a Best Western Plus. My expectations were exceeded by the entire experience; location, rooms, breakfast, staff. I will definitely stay here again.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your loyalty to the Best Western brand! Thanks also for taking the time out to write about your recent stay with us. We love it when we hear things like this so thank you so much! We will see you next time!

"Wonderful Staff"

5
26/04/2016

This is my first review I have written on tripadvisor and knew that I needed to do so because I was so impressed by the staff. I had a car complication and three ladies at the front desk, Ashley, Merideth, and Bailey, took a significant amount of time out of their schedule to help me, approximately 45 minutes each. They turned a terrible situation which had nothing to do with the hotel or the hotel parking lot, into a much better situation. The hotel was clean, inviting, secure and welcoming especially by the staff. Excellent location and I strongly recommend this hotel. I have traveled around the world and this was the most helpful staff that I have experienced.

"Pleasant, comfortable."

5
26/04/2016

Newly remodeled. Very comfortable, roomy. Convenient to downtown Spokane activities, i.e. INB, convention center and numerous resturants and shopping, all within walking distance. The breakfast that is served is a hot breakfast with a good assortment. Good free parking!

"Fantastic Hotel, Exceptional Staff"

5
18/04/2016

This hotel is a step up from most hotels. The staff are exceptionally well trained to look after the guests. We found every one of them to be pleasant and super helpful. We haven't stayed in a best western for years but will be back for sure!!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Your review made my day! Thank you for posting on TripAdvisor about your recent stay at the Best Western Plus City Center. I will make sure to share your review with our staff - see you next time! Thanks again!

"good hotal"

5
13/04/2016

good servise i like to stay again when i am in this are thank keep up good work. brakfast is good front desk servise is very good. room is clan bed is comfartabel internet speed is good . Lobby seating are good

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! We're so glad you liked your stay and that we'll be seeing you again!

"Well taken care of!"

5
11/04/2016

Always satisfied with the staff and rooms. Employees will go the extra mile to make sure you have what you need, and are enjoying your stay. Pillows are a bit too thick, but excellent otherwise. Location is excellent for business, health care, and entertainment/dining.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thank you for staying with us and for your loyalty! Our small staff makes it easy to get to know our guests and make sure we can get them everything they need! Next time you stay, let us know if your pillow isn't quite what you're looking for - we have some to choose from and we can let you find the perfect one. Until then...

"In town for the show"

4
09/04/2016

First of all I chose Best Western plus downtown because the location was convenient for walking distance to the Spokane Arena which we attended the "G-Eazy" concert. Considering it was downtown our stay included good parking space either in front or you can maneuver in their garage port for parking also. Plenty of towels and extra blankets. Staff were helpful and friendly. Only thing I'd maybe suggest is swap out one the exercise bikes for a second treadmill in the fitness room. But I did get the chance to try a new piece of equipment and it was amazing (photo). Overall I had an excellent stay and would definitely consider reservations here next time I visit the Spokane area.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for choosing to stay with us at the Best Western Plus! Our location is perfect for people attending shows at the Spokane Arena, as well as many other venues for great shows! Sounds like we'll be seeing you again, and that's the best compliment we could ever receive so thank you so much!

"Convenient, and friendly"

4
07/04/2016

This hotel has a great location with an easy walk to parks, restaurants and downtown. lots of parking as well Hotel was was clean with friendly staff. Room was clean with a comfortable bed. Definitely recommend this hotel. and

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi there! Thanks for taking the time out to let other potential guests know how you felt about our hotel! Our location is one of our best aspects, and I'm glad you felt comfortable in our rooms! Thanks also for your recommendations, it's the best marketing tool there is! We'll see you next time!

"Thank You To "Cycle Friendly" Best Western"

5
01/04/2016

The last Best Western in Spokane closed the year we arrived in the USA so we had to stay elsewhere for the following fourteen years. There was no question where we were staying when we saw that a new Best Western PLUS was now available. Absolutely no disappointments following a wonderful first stay from welcome to goodbye. Love the location, accommodation, breakfast and most importantly all the staff we had the pleasure of meeting during this trip. As an additional general note. The undercover garage was a fantastic surprise that was very welcome. It was cool and a little wet when we arrived but we could set our bicycles up under cover and keep them warm, locked up and secure throughout our stay. A massive plus because the very local trails are wonderful and the following three days provided fantastic cycling weather. Not only a new favorite stay location in Spokane but even a comfortable safe location for our bikes, what more can we ask. "Cycle Friendly" a new selling point perhaps? One that confirmed our opinion at the start so we booked our next stay as we checked in. Probably less cycling for that one that is for Pig Out In The Park, Labor Day weekend 2016. Many thanks to Best Western PLUS City Center Spokane. You have new friends.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We love new friends! We're so happy that you liked staying with us and that the indoor parking worked well for your adventures! Indeed, we have some great trail riding and we're glad you got out to explore. Thanks for staying with us and for your nice review - We'll see you for Pig Out in the Park!

"Stop off"

4
30/03/2016

Perfectly fine stop off hotel in the centre of Spokane. As with all Best Western hotels you know what you are getting. Excellent reception staff who helped us out with several queries. We had a slightly weird room with a jacuzzi gas fire and no desk.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! We hope that next time you're back our way that you'll stop off and see us again!

"My experience at Best Western Plus"

2
29/03/2016

I would not recommend this hotel. The room was below average for cleanliness, the hallways were not vacuumed regularly and there were not enough towels in the room for guests. However, the breakfast that was served was not bad and the rooms were spacious.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We know that there are lots of hotels visitors can pick from downtown and our main priority is to WOW everyone who walks in our doors. I regret that you don't feel that way. Please keep in mind if you choose to give us another chance, that we have a 24 hour front desk. If you need anything at any time just let us know! We can bring up more towels or anything we can to make you have a WOW experience. We hope you let us give another shot at gaining you as a regular guest.

"Great stay"

5
25/03/2016

Very nice updated rooms. Keurig coffee. Lots to do within walking distance--shopping, coffee bars, River park--the location can't be beat. Breakfast was more than we expected and well kept. Staff was real nice and professional too. Will stay again.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi there! Thanks for taking the time out to write in about your stay with us! We're glad you had a great stay and we're happy we will get to see you again!

"Ruined birthday"

1
20/03/2016

Came to Spokane for my friends birthday, and were playing some QUIET music and playing a card game. Night auditor came to our room to tell us we were being too loud. Okay, we shut our music off and continued on with our game. About 20 minutes later, he calls again saying if we aren't dead quiet , he'll give us an 'excessive noise fee' of $200 and we'll be kicked out of the hotel. The people on the street were louder than us!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi there - I spoke with our manager and we had several nearby guests who called down to our front desk saying they were disturbed by noise from your room and wanted to give you the benefit of the doubt with a warning but other guests were still disturbed. We're sorry but we need to accommodate the majority of our guests, and in this case that is what we tried to do.

"Beautiful Hotel in a Beautiful City"

5
10/03/2016

I had an amazing experience in Spokane. The hotel had a great breakfast bar that stayed fully stocked, the staff were extremely courteous, and everything was good,good. The location was prime for my trip, and is really close to some awesome restaurants.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us during your trip to Spokane! Indeed, our location is prime, we are lucky to have such great neighbors! Downtown is so walkable with lots of things so easy for out-of-towners to do and we're glad you had an amazing experience in our city! Next time you're back in Spokane we hope to see you again! Thanks for taking the time out to post your review to TripAdvisor - it means a lot to us!

"Would stay again"

3
07/03/2016

The staff was professional, knowledgeable and friendly. Lots of smiles and suggestions on places to go and things to do. We were close to shopping, the Spokane Arena and a park for the kids to play at, as well as a number of restaurants. The room was clean and suited our needs.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We hope all of our guests will come back and see us again! Thanks for choosing to stay with us on your recent trip, we're glad you got to get out and around downtown Spokane! We want all of our guests to have a great experience of our city and we're looking forward to your next trip back! Thanks so much!

"Horrible experience"

1
05/03/2016

Couldn't sleep all night . We hear the noise in hall all night. Other guests shouting , swearing , even walking in halls and closing the doors. It feels like the walls are from paper , you can hear the toilet flush in next room. I think what you want from the hotel is good sleep. And in this one you can't sleep at all. Horrible experience. Never gonna stay in this hotel!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so sorry about your recent experience! Sometimes it's difficult for the front desk staff to hear everything that's going on inside our hotel, but there is someone on duty 24 hours a day, 7 days a week and we're just a call away. If you give us another chance, please let us know if there is anything that we can do to make you more comfortable at any time during your stay with us. We assure you that your experience is not the norm, and if you'd like to talk to us about what happened, please call the hotel and ask to talk to our manager. We hope you give us another chance and if you do, we are sure you'll have a much different experience next time!

"Best Western PLUS City Center, Spokane."

5
03/03/2016

Very easy to get off and back on the Interstate. Good eating facilites close by and within walking distance of downtown, Riverside Par, and the Spokane opera House. . Help was courteous. Rooms and bathroom very ncie. .Full breakfast more than adequate. The value was very good.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for choosing to stay with us! Thanks also for writing in to let potential guests know about our hotel and thanks for all the nice things you had to say. We try hard so that all guests feel the way you did about your time with us. Hope to see you again!

"Great location, wonderful staff, exceptionally clean"

5
01/03/2016

The room was great, has just the right amount of amenities,very clean and a nice size...great renovation. Their staff are fantastic with customer service and knowledgeable about the area..great area to walk and many good restaurants..great location to the convention centre

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We know there are other hotels to choose from in the downtown core and we're so glad you chose to stay with us! Thank you for your nice words! We are lucky to be located downtown with awesome neighbors - tons of stuff for our guests to do! Thanks also for your kind words about our staff - we always share our reviews at staff meetings and this will make their day. Thanks again for staying with us!

"great location"

5
23/02/2016

Very nice staff, made us feel very welcome and was extremely helpful with directions. Complete hotel clean and looks newly remodeled, and comfortable beds. Great place to stay downtown Spokane WA. Was able to walk every were I wanted to go. Stayed here in FEB 2016

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us at the Best Western Plus and for your compliments! One of our best assets is our great location - it's so nice you were able to walk and see all downtown Spokane has to offer! Hope to see you again soon!

"Nice Place. Great Location"

5
23/02/2016

Nicely remodeled hotel within walking distance of everything you need downtown. Breakfast attendant was Amazing...! She had to deal with a sports team and navigate in and out and did so with a smile on her face and an great attitude.. Front desk staff friendly.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for posting to TripAdvisor! We're happy when you're happy and I'll be sure to let her know of your nice words. Thanks for staying Best Western Plus!

"Amazing Stay!"

5
22/02/2016

Staff was great and the property feels like a second home. Breakfast has everything you could desire. The cinnamon rolls are fantastic. The exercise room was perfect for a quick jog. The location works well with restaurants and shopping. Thank you!!! Thank you!!!

Bailie_BW, General Manager at BEST WESTERN PLUS City Center, responded to this review
Thank YOU! Thanks for choosing to stay with us and thanks for letting us know how it was. We try to make sure our guests start the day off right with a good breakfast - Those cinnamon rolls are locally made in Spokane too! Thanks again and we'll see you soon.

"Mixed usage"

4
22/02/2016

My wife and I have used this hotel for our own getaways as well as taking our church youth group to concerts. The staff including desk staff, food service and cleaners have all been cheerful, helpful and accommodating. We brought in 21 teenagers and 5 adults the last time and the staff never even raised an eyebrow. Overall excellent experience.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us time and time again! We strive for all of our guests to have an "overall excellent experience" and we're so glad you did! Thanks for letting us know!

"Business trip Feb 16-18 in Spokane, WA"

4
22/02/2016

After being to Spokane many times for business and staying at other hotels, I decided to try the Best Western in Spokane. I'm really happy I did! the hotel is perfectly located in Spokane, close to many restaurants, shopping and a mere 15mins to/from the airport. The hotel is clean, well run and was very well priced (which was a nice change for business travel)... The TV was nice and I even tried the in-room coffee - which worked and was delicious! (Keurig k-cups) I'm hoping to stay here again next time my travels take me to Spokane, WA.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We are also really happy you gave us a try! We are also hoping we get to see you next time you're in Spokane! Thanks for all the nice things you had to say about your recent stay with us, it means a lot.

"Walking"

5
22/02/2016

Best Western Plus City Center, Spokane is with in walking distance of anything you want or need. Even REI is close on a sunny day. The closeness to Spokane Falls makes for another nice walk walk through the EXPO park.

"Excellent find"

4
19/02/2016

A very convenient location and well run hotel in downtown Spokane. The customer service was outstanding; some of the best we have ever encountered. The rooms were clean, comfortable, and well appointed. The fitness center and lobby area were excellent. We would definitely stay here again!

"Great place for an anniversary getaway"

5
15/02/2016

This hotel is always very clean and comfortable and has been updated/redecorated fairly recently. The bed was very comfortable, and the staff is super friendly and helpful. Nice breakfast, too! Highly recommend the king executive suite.

"Great downtown Spokane hotel"

5
15/02/2016

We were smitten by the warmth of the staff and the updated hotel. The parking is free, the rooms updated, and the location is perfect. The lobby is comfortable and like a family gathering room with fireplace, and breakfast is free each morning with hot coffee available anytime.

"Clean & comfortable"

4
10/02/2016

Have stayed her many times in past, (used to be a Travelodge). Good location for a stay during the Ag Show and plan to keep coming back. With the in-house breakfast I don't have to find another place for that either. Clean & comfortable without any surprises.

"Quality and friendly"

5
05/02/2016

This was my first time staying here. The entry is a bit tricky until you understand the way it works with all the one way streets. Very friendly staff and the hotel was extremely clean. My room was comfortable. The tub didn't hold a seal when I wanted to bathe, but it was clean.

"Downtown Best Western Spokane Wa"

5
05/02/2016

This Motel is a cut above the average motel---The staff in this location is the most professional, courteous, and friendly that I get to work with all year. I've been staying there since the building was built and the first class care and treatment has been there all along. Clean, modern, and close to all the downtown activities. Thank you

"Clean and beautiful hotel and room"

5
27/01/2016

This hotel was perfect for my stay in Spokane. It is situated downtown in a perfect place to be able to walk to the mall, the park, and many cool bars and restaurants. Additionally, if offered free parking in the lot or garage. The room is clean, spacious, and very well designed. It has a refrigerator, comfortable bed, good lighting, nice TV with many channels, and lots of free bottled water. The breakfast is great and lasts until 10am on weekends (which is a necessity for me). The gym is small but has very nice equipment and three televisions. Ultimately, I couldn't have asked for a better place for my stay.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow, thanks for your compliments! It's great to be a part of something people are excited about, and everyone on staff really wants to make sure you have a great stay. We couldn't be happier that we were able to provide all the things you wanted or needed during your stay with us. Thanks very much for taking the time to write in and let us all know. See you soon!

"Hockey Tournament"

4
22/01/2016

The staff took very good care of all our needs during our stay. The boys especially enjoyed the work out facilities and the breakfast. The rooms were clean, the internet worked and overall the experience was very good. The location is terrific!

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for choosing Best Western Plus City Center! Our location and complimentary breakfast are some of our guests favorite parts of staying with us. :) Thanks for writing in to let us know how your stay was!

"Location Hard to Beat..."

4
18/01/2016

Dated property, but very well maintained. Nice room, with awesome pillows on the beds. Bathroom was very clean, and hallway carpets were in great shape. Breakfast included eggs and sausage, along with all the usual continental fare, and a bottle of Sriracha to spice it up a bit, as well. Always a nice way to start the day. Within walking distance to many great restaurants and hipster nightclub hang-outs. Nice to have a few and not worry about a designated driver. Friendly staff, unbeatable location, wifi was great, and very secure underground parking. On a busy road, so bring earplugs if that bothers you. We'll stay again, for sure...

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us, and thanks for the nice things you had to say about our hotel! Being right in the downtown core, we know guests might not be used to that - we actually have earplugs at the front desk too :) We look forward to seeing you again, and thanks for choosing to stay with us!

"Very comfortable"

5
18/01/2016

The room was very clean and comfortable with extremely helpful staff. The hotel is centrally located within the city to access all areas with quick access to the interstate and within 10 minutes of the airport. Will always pick this hotel to stay in when visiting Spokane.

Bailie_BW, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying and thanks for writing in to TripAdvisor. Many guests who stay with us come back each time they are in Spokane, and we love to see the same faces over and over again! See you next time!

"awesome & convenient"

5
02/01/2016

This hotel has an indoor garage - great for the winter months in Spokane - especially this year. Best breakfast ever - plenty of choices with lots of protein choices. Downtown Spokane is literally outside your door as is Riverwalk Park.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for all the compliments! We're glad you could enjoy all the things downtown has to offer. We're happy when you're happy and it sounds like you were! Thanks for writing in to TripAdvisor to let us know.

"Very good value"

5
01/01/2016

This hotel has a good location near the city center and it was very quiet. The front desk manager, Juli, was terrific. Very pleasant, and helpful. Plus it has an indoor garage so in the winter you don't have to scrap your windows with is very nice.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for writing in to TripAdvisor about your recent stay with us! Thanks for the nice words about Juli - I will definitely let her know. Our guests love our indoor parking garage - great for our winter months. Thanks for staying with us and we hope you come back and see us again soon!

"Fairly easy walk to shopping, mall, Riverside Park."

5
21/12/2015

Very enjoyable experience. No issues other than confusing entrance. Must use navigation to find entrance from busy street. Sidewalks in the vicinity could use better shoveling of snow. Also, the hotel parking lot was not well plowed.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying! We're glad you had an enjoyable experience with us! Indeed we got a quite a bit of snow recently - more today! Just wanted to mention we're close to Riverfront Park (Riverside State Park is about 20 minutes away from downtown, didn't want anyone mixed up.) As for entering our parking lot, the one way streets can be a little tricky. If you're coming from the north, you'll cross the bridge over the river and see us on the left hand side when you curve around the Convention Center (which will be on your right.) You have to go around our block (4 left turns) to be on the correct side of the median to be able to enter our lot. We hope this helps! See you next time!

"BEST best Western yet!"

5
19/12/2015

The Best Western Hotel in downtown Spokane was awesome sauce! Very clean, very nice personnel who were extremely helpful! I've stayed at lots of Best Westerns and this is one of the best ones I have been in!

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
What a great compliment! BW has high standards so we're honored to be one of your best. Thanks for your loyalty to Best Western and we'll see you next time!

"Fun in the City"

5
14/12/2015

We came to Spokane for the Oak Ridge Boys Concert. We searched nearby hotels and chose our favorite the Best Western. It is located down the street from the Performing Arts Center so we could walk and leave our car at the Hotel very convenient! We were surprised to get a concert discount room rate. The room was very nice, the breakfast was very good, we were very happy and will stay again.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for picking Best Western Plus City Center! We want all guests to checkout feeling the way you did - happy and fun filled! We have special rates for lots of things - always be sure to call the hotel directly for the best deal. Glad to hear you'll stay again - we're looking forward to it! Thanks again!

"Great place to stay"

5
13/12/2015

We recently went to Mythbusters event at the iNB Performing Arts Center. This hotel has been remodeled recently, it is like brand new. Plenty of parking, easy access from surrounding streets, despite being at a busy intersection. Rooms were nice, beds were comfy. Ate at the Chili's restaurant across the street. Within 5 minute walk from INB Performing Arts Center. Riverfront Park is within walking distance. Great value and nice clean place to stay! Highly recommend!

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your recommendations! Word of mouth from our guests is the best way to get the word out to potential guests, so thank you for taking the time to post to TripAdvisor. Thank you for the nice things you had to say! Next time you come see us make sure to ask about our special show rates!

"Great place to stay in Spokane, WA"

5
09/12/2015

We live in a small town 120 miles south of Spokane. Sometimes we are in Spokane for medical reasons and other times it is for pleasure. We have tickets to some of the performances at the INB Center and attend those five times a year. Every trip we make to Spokane we like to stay at the Best Western City Center. The Best Western City Center has everything a person would want. The staff is great from the time you check in until you leave. Meredith makes you feel as though you are family and is always so glad to see you. When you are tired from traveling and stop for the night, that is a great feeling. The Best Western is in a perfect location for pleasure and medical appointments. I just can't imagine a better place to stay and highly recommend the Best Western City Center in Spokane, WA. Nancy Houser

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your recommendations! Many of our small staff have worked here for a long time and it's great to get to know our frequent guests. It does feel like family! Thanks for staying with us all these years and we looking forward to your next stay.

"Great Location. Great Breakfast."

5
07/12/2015

Stayed for one night while I was in town for a night and was impressed. Comfortable beds, friendly service, free parking and a great free breakfast. Great downtown location. Would love to stay again next time!

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thank you for taking time to post what you thought about your recent stay with us at the Best Western Plus City Center! We love that we were able to impress you during your time with us. Thanks for staying!

"Great place to stay!"

5
07/12/2015

We have stayed here quite a few times and have always been pleased. The room was very clean, the staff is friendly and very helpful. It is a great location if you want to shop or see a musical at the INB Performing Arts Center which is only 2 blocks away. We will definitely stay here again.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for writing in to Trip Advisor! We're so happy you'll stay with us again! Did you know that we have special rates for those seeing Best of Broadway Shows at the INB Performing Arts Center? Call us for details! Thanks for staying with us!

"Great location"

5
05/12/2015

Comfortable hotel with friendly staff, a great price and so very conveniently located for downtown Spokane shopping and dining. This will definitely be the hotel we stay in from now on when we visit Spokane.

Bailie G, Director of Sales at BEST WESTERN PLUS City Center, responded to this review
We appreciate your loyalty! Your compliments mean so much to us and we're glad that you're going to come back and see us next time you're in Spokane. Thanks!

"Spokane, WA Best Western"

5
23/11/2015

This is a fairly new hotel located near the heart of downtown Spokane. It's close to shopping, dining and entertainment facilities. The rooms are quite large and we've found our stays here quite enjoyable. If you're in Spokane for a concert, sporting event or shopping, this is a very good location, close to all of the above. There are also several good restaurants nearby.

Bailie G, Director of Sales at BEST WESTERN PLUS City Center, responded to this review
With all the hotels to choose from downtown, we're happy you chose to stay at the Best Western Plus! Thanks for all the nice things you had to stay - sounds like you enjoyed your time with us! We hope we see you again soon!

"Knowledgeable manager, only one breakfast staff"

4
20/11/2015

Over all nice hotel, right in the center of things in Spokane. Manager actually knew how to let more than one person pay on bill at check-out. Room very clean, well kept. Great shower soap dispenser, smelled like almonds, left every ones skin very soft. No acknowledgement of Diamond at check-in or with room. Only one gal at breakfast who was having a hard time keeping up. We don't know if someone called in sick or what.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! We value all guest feedback - it helps us provide even better service for all future stays! See you next time.

"Awesome!!!"

5
19/11/2015

Beautiful rooms, great location, awesome staff, decent prices....& the dogs loved it! Would stay anytime I need a hotel. A+ There are so many restaurants close by to choose from. Nice downtown mall & tons of other local stores in walking distance. Riverfront Park is beautiful. Took the dogs on a long walk through the park. Lots to see. Thank you Best Western for a wonderful stay.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your review! We love hearing from guests! We know that word of mouth is the best way to spread the word about our hotel - thank you for your recommendations! Thanks for bringing your dogs! Dogs love it here - and our guests love seeing other guests' dogs! Thank you!

"Great Place to stay in Spokane WA"

5
17/11/2015

This was our first stay at this B.W. in Spokane and we were thoroughly satisfied. Room was very comfortable as well as the K bed. This hotel is within easy walk to downtown and the local entertainment venues. The famous river walk is a short distance away. We will definitely be back.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for giving us a chance - we're glad that you liked it! Thanks for your compliments, they mean a lot to all of us here. Hope we get to see you next time you're over in Spokane!

"Great Downtown Location"

5
16/11/2015

This hotel has a great downtown location across from Convention Center and within walking distance of Riverfront Park and Downtown Shopping area. I loved that they didn't charge extra for parking and that we could walk anywhere downtown.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We agree that our location is key! Our guests love to walk around exploring downtown Spokane. So many restaurants, pubs, and shopping. Thanks for taking the time to write in about your stay and thanks for staying with us!

"2 days"

5
16/11/2015

We arivved in Spokane for a relaxing 2 day weekend to visit our family, to do some early Christmas shopping and to attend a show at the INB. Mission accomplished. Hotel was in excellant location for acivities and restuarants .

"Smooth Stay"

5
15/11/2015

This was a very nice, clean Best Western. Super friendly staff. One, went way out of her way to help me with a personal matter, very much appreciated. Better than average breakfast. tho no meat. Cinnamon rolls, yum! Centrally located.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi! We like that we were a part of your smooth stay while traveling through downtown Spokane! We pride ourselves on our stellar housekeeping and great front desk staff - thanks for your compliments. We will be sure to share your review at our next staff meeting. Thanks again for staying with us - see you next time!

"Still the best place to stay in Spokane"

5
12/11/2015

The only thing that has changed is the Name! I went this past week on a bus trip with a group of ladies. The last time I had been on this trip it was the Travel lodge..They have done a bit of renovated and little improvements. You still get friendly, helpful service and a great warm breakfast complete with hot waffles. This is a great location for Downtown shopping. There is underground Parking. The workout room is huge! Oh, not to forget, I was delighted to see many "furry friends"!, As I was missing mine! Pet Friendly, could you ask for more?

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for writing in and we're honored to be your best place to stay in Spokane! We sure enjoy you ladies every year - thanks for coming back to see us again and again. Thanks also for all the nice things you had to say! See you next year - if not sooner!

"Mixed Review"

4
08/11/2015

I generally use Best Western because it is a reliable product. However, in this case, the breakfast was inferior. The eggs were odd, and the bagels were hard, very stale. One that I picked up had something dried on it, as if it had been lifted off someone else's plate the day before. The staff was hot and cold, not necessarily helpful but otherwise pleasant demeanor. The rooms were very nice and the location very convenient. The neighborhood didn't feel safe at night, though.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! And thanks for writing in. Guest reviews are a means to help us improve and it looks as though we fell a little short. We're sorry about that and we hope you give us another chance - your experience was not the norm. Again, thanks for letting us know and we hope we get to a chance to prove ourselves to you next time you come through Spokane.

"CLose to everything"

5
02/11/2015

Excellent breakfast (omelets, sausage, cereal, hot cereal, several different breads and muffins, pastry, waffles, boiled eggs, cottage cheese and peaches) - close to downtown for shopping - close access to I-90 - close to walking along the river. Loved the cozy bedding - large rooms - TV excellent. Everything is right out the door. Bonus - covered and free parking.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We know that you had many choices when you picked your hotel downtown, and we're very happy you chose us. Thank you! Thank you for all the great things you had to say, it really makes a difference to us. See you next time you're in Spokane!

"Plae to Stay"

5
26/10/2015

This is my place to stay when I'm in Spokane. Near the city center able to leave you car park in their parking facility and enjoy the town. We walk from the hotel to fabulous place around downtown Spokane.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us and thanks for posting your review on TripAdvisor! Indeed - our location is key - and we're always excited to see our guests enjoying the downtown scene. We hope you come back and see us again real soon! Thanks!

"Ideal location"

5
26/10/2015

The location of this hotel was ideal for our trip. We walked everywhere--Gonzaga campus, Riverfront Park, a movie at the Riverfront Mall, the walking trail along the Spokane River. There are restaurants on practically every corner. There is a wonderful little market behind the hotel. Our room was clean and comfortable. The staff at the hotel were gracious and accommodating. The complimentary breakfast in the morning was very generous with many options (something for everybody). The fresh cinnamon rolls were delicious! We would definitely return. We got a discounted rate because we were attending the Chinese Lantern Festival in Riverfront Park, so the price was a very good deal.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow thanks for all the nice things you had to stay about your stay with us at the Best Western Plus City Center! We're happy you were able to enjoy so much of what downtown Spokane has to offer during your stay. If you return to come to Gonzaga University again - try walking along the Centennial Trail just across the street from the hotel and it goes right to campus. AND don't forget to ask about our Gonzaga room discounts! Thanks so much and we're glad we'll get to see you again!

"Reasonable Hotel Great Beds Close to Convention Center"

4
24/10/2015

Our businessman's group toured Spokane for 3 days and we used this hotel as our base. The rooms were nice sized. The beds were very comfortable. The rooms were very clean. It looked like they may have recently added new carpet in the hallways and common areas. They were easy to work with. We had our rooms already for us and assigned so all we had to do was hand out the keys. There are a lot restaurants close by as well as the convention center. The breakfast was decent. Most of all the staff was friendly and helpful. This is a good choice if you want to save some money.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're so happy to hear that you had a good stay and that everything went smoothly for your group and that you found your stay a good value. We know that there are many hotels to choose from right downtown - so thank you very much for choosing us! We did just renovate the whole hotel just last year - we're glad you liked the updates. Thanks for writing in to let us know how we did and we hope your group comes to see us again!

"The Best Place to Stay in Spokane, WA"

5
24/10/2015

Whenever I have the opportunity to stay overnight in Spokane, WA, I stay at the Best Western at City Center. We usually attend the performances at the INB Center and it is a short walk to the center from the hotel. Warm cookies are always waiting for us when we return after the performance. The staff is great, the rooms are clean, and I feel like I am staying with friends. I highly recommend the Best Western.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi Nancy! Thanks for writing in! We have so many regular guests like you who come and see us for all of the shows at the INB. We're always happy to see your smiling faces when you arrive after the show for cookies! Thanks for your loyalty (for years!) and we will see you next show - if not before.

"This place is awesome"

5
21/10/2015

Everything was A+ here. Good value for your money. And location was perfect if you want to do things downtown. Would definitely stay here again. Friendly staff. Gave us an upgrade because it was my husbands birthday. Breakfast buffet had a lot of selection.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your review! We think you're awesome too! We love to get feed back from guests. Thanks for the A+ grade - it means a lot to all of us here. Thank you for coming to see us!

"Stay Here If You"re In The City"

5
20/10/2015

Right downtown in Spokane. The staff were welcoming with terrific customer service. The room was clean and bed firm. We walked to the beautiful downtown park and to a great Italian restaurant. The fitness equipment was really top notch as was the breakfast. A terrific place to stay.

"Great Trip to Spokane"

5
20/10/2015

Stayed at Best Western Plus in Spokane City Center and it was very clean, quiet and location is perfect for many restaurants and walking the River Park. Great location, price and we look forward to coming back.

"Best Western Plus"

5
10/10/2015

Service was excellent, rooms very comfortable. The staff was excellent. Recommended nice restaurants for dinner within walking distance. Gave good directions to get to freeway. Would highly recommend this facility. Much nicer than rooms & less expensive that we had in Jackson Hole & Yellowstone Pk.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for staying with us! We so appreciate our guest feedback and thank you for any referrals! Word of mouth is often times the fastest and most accurate form of marketing plus we love meeting our guests friends! Thanks for posting your review on TripAdvisor and we'll see you next time you're over in Spokane! Thanks!

"location"

4
06/10/2015

Attended a convention, great location. The breakfast was a blessing to have every morning, I didn't have the time to stop at a restaurant before my workshops. The staff was very friendly and attentive.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We're glad you stayed with us during your recent convention! Our convention-going guests love that they can take advantage of our complimentary breakfast and then just walk across the street to the Spokane Convention Center for workshops and classes. We hope we get to see you again next year for your workshops - if not before then! Thanks again!

"Excellent"

4
03/10/2015

We were very happy with this hotel staying in Sept., 2015. We had wonderful caring staff to deal with. The location was great being right downtown as we could walk everywhere from the hotel. The free breakfast was great with, lots to choose from.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
We know that there are lots of hotels to choose from in the downtown core and we're grateful you chose to stay with us. We feel like our staff makes all the difference - many of our staff members have been with us for years. We know our regulars by name, and by the end of the stay, we know our new guests too. We all want to make sure that everyone who comes through our doors has an excellent stay, and it sounds like you did! Thanks for letting us know!

"Location and quality"

5
03/10/2015

Clean, comfortable, good breakfast, easy to access from Division St. Great staff. Free parking. Lots of great restaurants within walking distance. Walked to the Fox theater from here. Close to Riverfront park and to downtown shopping. Also to Europa for a pleasant Italian dinner. To Madeleine's for coffee and breakfast and to Boots Bakery for take out.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Thanks for your compliments! And thanks for staying with us at the Best Western Plus City Center downtown in Spokane! We love that you were able to enjoy so many local establishments just minutes from our doorstep. Downtown Spokane is a special place with great local eateries and shops you can't experience anywhere else! And guess what - The Best Western Plus is locally owned and family operated too! Thanks for staying with us and we'll see you next time!

"Very convenient to Convention Center"

4
30/09/2015

We were attending a convention across the street, and this appeared to be the least expensive option. Room was fine, the breakfast area offered a lot of choices, and we enjoyed our stay. This was a short walk from the Amtrak Station, and we could walk to most everywhere in downtown Spokane. There is a 'community' market nearby, where you can buy snacks to take with you. One minor teeny tiny flaw - the free map was a photocopy of the one used when the hotel had a different name - oh, and sometimes the elevators had to be given a boot, otherwise I would rate it five stars.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Hi there! Thanks for taking the time to write in about your stay and thanks for all the nice things you had to say. Sorry about the confusion with the maps - I believe there was a misprint and the visitors center had to do a reprint of all the (awesome) visitors maps they provide for us. I believe we had to photocopy old maps that were printed before we renovated and became a Best Western Plus. However, we're glad you had a nice stay! Come see us again!

"Home away from home"

5
28/09/2015

Excellent service from the time I made reservations to the checkout day, great quality, great location, close to downtown and all other amenities needed. It is my home away from home hotel. Best all around.

Bailie G, Guest Relations Manager at BEST WESTERN PLUS City Center, responded to this review
Wow, thanks for all the nice things you had to say about your recent stay with us! At the Best Western Plus City Center, we strive to have every guest leave feeling the way you did! Thanks so much for letting us know. See you again!