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Best Western Hotel Merry Manor Inn, South Portland

4.0/5  - basé sur 1468 notations.
700 Main Street, 04106-5402, South Portland, United States - See map

Escape to this Portland, Maine hotel and enjoy convenient access to the Main Coast, Old Port and L. L. Bean. Welcome to the Best Western Merry Manor Inn where the service is friendly and the accommodations are comfortable and affordable. This Maine Best Western hotel offers convenient access to many local attractions, shopping and dining options in and around Portland. Guests staying at this Portland hotel will enjoy charming guest rooms featuring cable satellite television with HBO® and free high-speed internet access. Fireplace rooms are also available for those guests that want to indulge. Dining is made easy at the Best Western Merry Manor Inn with The Maine Table Restaurant located right on-site. After a long day of sightseeing or conducting business, guests are welcome to take advantage of the hotel's year-round outdoor heated swimming pool, indoor children's swimming pool, hot tub with therapeutic waterfall and fully equipped exercise facility. Free self-service breakfast buffet Monday through Friday 6:30am to 9:30am and Saturday and Sunday 7am to 10am. The Best Western Merry Manor Inn offers ample parking space to accommodate large RV's and buses. Guests traveling to Portland on business will also appreciate the hotel's meeting and banquet space sure to suit any meeting or event need. The Best Western Merry manor Inn is located right off Interstate 95. Within minutes, guests can enjoy a day of exploring famous lighthouses, touring charming coastal villages, or soaking up the sun on one of the many Maine beaches. Guests love to drive along the coast of Maine for a picturesque view of the landscape and water. No trip to Portland is complete without a stop at historic Old Port. Shopping is endless with a variety of choices at nearby L. L. Bean and Freeport Outlet Mall. The friendly, helpful staff at the Best Western Merry Manor Inn is ready to ensure a fun-filled memorable stay in Portland, Maine. Make a reservation today and save!

Best Western

Hotel Merry Manor Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1468 guest reviews
NOTE ISSUED
Excellent
674
Very Good
502
Average
196
Poor
67
Terrible
29
REFER TO NOTICE
Business Business
146
Couples Couples
514
Family Family
521
Friends getaway Friends getaway
151
Solo travel Solo travel
59
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Do Not Stay in Room 350!"

1
05/07/2018

My husband & I booked this room back in Feb for our 1st time in Maine. We stayed here July 2nd. Pretty easy to find and the outside looked good. We checked in with Laura & Todd and was told that the hotel is doing some remodeling and the work starts at 8 am everyday. Okay, nice to be warned. We went to our room to drop off our bags & we were going to Portland. When we opened the door the first thing we noticed was the loud noise coming from the a/c unit. We put our bags down & I called the front desk. Laura said she would send maintenance up right away which they did. They said they had to replace something & by the time we would get back it would be fixed. We didn't unpack and we put our things in the closet (more on that) When we got back about 8ish, we opened the door & discovered we didn't have any lights or tv. I called the desk right away & the girl said she would send someone up. I said if they didn't fix it can I get another room and she said no, they were all filled. What?! Again, I asked her if they couldn't get it fixed what are we supposed to do? She said she didn't know. So maintenance came up and managed to fix the light situation. So we then went to the restaurant next door to have a drink. When we got back to settle in for the night, that's when the a/c decided to start making a lot of noise again. Now it's hot outside so turning it off was not an option. All night long this unit was LOUD. I tried sleeping with a pillow over my head, didn't help. Needless to say, we didn't get any sleep that night. When we went downstairs to breakfast, I stopped at the desk & talked to Laura & explained to her what was going on. I even recorded the noise of the a/c and played it for her. I'm so sorry was all that we got. She was helpful the day before but was not when there was problems. We ate & checked out & that's when only Todd was there. He asked how my stay was & I told him. Again all I got was I'm sorry about that, come see us again. Really! The room's layout is quite weird. To the left was the bathroom, sink area. The closet was in this area so when you opened the closet door it sealed off the room. Drop tile ceiling in the bathroom (never say that before) the tub had a weak spot in the middle that when you stepped on it you felt it would cave in & you just might fall thru, weird lights, the sink area had the microwave next to it (I kid you not) and the frig was on the floor in the bathroom sink area. This place is supposed to be going thru a renovation, truly they are not moving fast enough. This hotel has a pool but there was so many kids there we decided not to go in it. We ate breakfast here (you must you a coupon) but it's was okay. We can't understand why the front desk seemed so nice at first but when we had problems they turned their back on us. It was almost like they were so used to hearing about the problems here they didn't know what else to say. Sad :( I know this place is being renovated but c'mon BW, is this anyway to treat your platinum status members?

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your feedback. I apologize again for the issues, and I wish we had been able to help more. We were sold out of king rooms that night, and only had queen rooms available which you told our staff you didn't want. Unfortunately between that, and maintenance going up to tend to all of the issues you told us about, there really wasn't much we could do. I added bonus points to your Best Western Rewards account, as promised, in an effort to make things right. We do appreciate all of our guests, and I'm sorry that you did not enjoy your stay here. We wish you the best in your future travel plans.

"Merry Manor, Portland, Maine"

5
02/07/2018

Perfect. Fast and friendly check in. Easy access to free parking and gas station next door. Large clean room and bathroom. Nice pool and hot tub area. Attached restaurant serves really good food. Continental breakfast is exactly that. Just enough to start your day. Fresh and well stocked. Not extensive though. We would stay again.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your wonderful review! I'm so glad that you had the chance to enjoy so many of our amenities, and I'm thrilled to know that you would stay again. We hope you do! Take care, Megan Guest Services

"Best Western Merry Manor Inn"

3
13/06/2018

We stayed here June6-9th and I would like to share the good and bad experience we had. First off let me tell you we were there for a reunion which you couldn't of asked for a nicer staff that worked the room they were great. We also used the restaurant and lounge and the bar tender was very friendly and fun to be with. The food was fine . My husband had stayed there a probably 6 years ago and said he wasn't sure we should stay there as it was not a very pleasant room. I called the hotel and they said the rooms have been remolded and they were sure we would be happy. The one if the issues we had is my husband requested a higher floor away the elevator and vending machine. We were put on the street level floor away the the elevator and vending machine as requested except for the fact I guess they consider that a high floor and the card were parked right outside our window so in the am you would hear the trucks backing in going beep beep beep. Nice sound. Two nights were woke up by a dog barking which we thought it was strange as it is a pet friendly hotel(we have always had a (dog) but usually when you travel they don't put guest without pets on the same floor as people do have allergies. The morning we checked out we were greeted by a German Shepherd in the hall that was barking at us. The lady on the desk ( I believe her name was Laura)asked how our stay was and she hoped we would visit again. My comment was “I wouldn't plan it”she asked what made me feel like that. My response was I have never stayed in a hotel that put guest on the floor with pets as the dog woke us twice. You must hear her response I found it quite unprofessional and rude “Well you know we are a pet friendly hotel and we don't have special rooms desegenated for pet” So I guess we know where the customer priorities are and it is not with the customer.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your feedback, Fabpdb. I'm happy to hear that you enjoyed your experiences with the staff. I am sorry to hear that you were disappointed with the location of your room. Unfortunately we are only a two story hotel, and can only get so far away from the parking lot. As far as animals, it is our policy to allow pets in all of our standard rooms, and I apologize if this caused any inconvenience during your stay. Customers are always the priority at our hotel, and I wish we had been able to provide a better visit for you. I hope you will come back again and give us another try. Megan Guest Services

"Comfy King Room"

4
11/06/2018

We enjoyed this clean, comfy king room, with a massage chair included. We also appreciated the bathroom/shower set up:an outer sink, mirror area, and a private bathroom/shower sink and mirror. Plenty of good breakfast foods.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, June W! Most of our king rooms have those massage chairs, and guests love them! I'm so glad you were able to enjoy it, along with the setup of the bathroom and sink areas. We hope you will come back and stay with us again some time - the pool is looking beautiful this time of year! Take care, Megan D. Guest Services

"Great place to stay"

5
29/05/2018

Hotel is easy to get to right off the highway. The rooms are nice and bed is very comfortable. The ajoining restaurant has very good food . The free breakfast had lots to choice from. Above your normal hotel breakfast.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your feedback, shufamily3! I'm so glad you mentioned many of the fantastic amenities we have to offer, and I hope you were able to enjoy our heated outdoor pool and indoor spa as well. Providing the best service and experience in the area is our highest priority, and feedback such as yours is so encouraging and really helps push us to succeed. We appreciate it so much, and hope that you will come back and see us again some time. Take care, Megan D. Guest Services

"Perfect"

5
28/05/2018

This hotel is a five star hotel. The staff is so welcoming and go to any lengths to make sure your stay is perfection. This hotel will now be my home away from home when i travel. The rooms are so comforting and its not like other hotels where there may be plumbing or heating issues, everything is always working. They have a pool and hottub that makes you feel as if you are actually at a spa. The breakfast is amazing. You can tell that the owners care about the hotel and that is hard to come by these days. The lafayette chain of hotels is the only hotels that i will be staying in.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your wonderful review! We are very proud to be a part of the Lafayette Hotel family, and I'm glad to know that you were so pleased with your stay. Our maintenance and housekeeping crews work very hard to keep the rooms clean and up to date, and we appreciate you noticing. We hope you will come back and see us again soon! Take care, Megan D. Guest Services

"Wow"

5
25/05/2018

Heated pool, hot tub, FULL breakfast!!!! Perfect. The restaurant was excellent also! I liked the fact that I didn't have to leave to eat. The 1/2 indoor and 1/2 outdoor HEATED pool is open year round you can swim outside when it's snowing!!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your feedback, zinsane69! Our breakfast and pool area are two of our most famous attributes, and I'm so happy to know that you enjoyed them. I hope you will come back and see us again soon! Thanks again, Megan D. Guest Services

"Best Hotel"

5
24/05/2018

So many friendly kind employees who go out of their way to make their guest feel welcomed and valued. No need to look any further than The Merry Manor Inn when staying in the Portland area! I've been staying over 10 years and have always had a GREAT experience!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thanks so much for your kind feedback, Pete L. We strive to provide the perfect customer experience for every guest, and we are thrilled to know that we've succeeded with you. We can't thank you enough for continuing to choose the Merry Manor Inn over all these years. Cheers to many more! Thanks again, Megan D. Guest Services

"Best Place Ever"

5
24/05/2018

Always outstanding...has been since I stayed there during 9-11. Always friendly, pool and hot-tub excellent, comfortable rooms and beds...breakfast is always very good...Try the Capt. LaFayette room! The only

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your review, Lowell! It is always a pleasure to see our longtime guests come back again and again. The Captain Lafayette is fantastic, and we are so glad that you love it too. We look forward to your next visit! Take care, Megan D. Guest Services

"anniversary trip"

5
23/05/2018

This is the first time my husband and I have ever taken an anniversary trip anywhere. I booked the room online and then called to confirm stating it was our anniversary... needless to say whomever I spoke to went above and beyond our expectations. When we arrived our room was ready (around 12pm) and even though we opted to see the sights it was appreciated. The whole time we enjoyed awesome service and were also left alone to enjoy our time away. Being from the resort business we understand how hard they worked and honestly had to struggle to find anything wrong which we didn't. Express checkout was perfect and we had parking right outside our door which made in very convenient. The room was perfect and clean as was the whole facility. The restaurant was quiet but we were made to feel like we mattered and the food wasn't bad either.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, Melissa B! Anniversaries are very special and I'm so happy to know that you and your husband were able to relax and enjoy yourselves at the Merry Manor Inn. This type of response, and knowing that you had such a great time, makes every bit of effort well worth it on our part. I hope that you will celebrate your anniversary with us for years to come! Thanks again, Megan D. Guest Services

"K Brooks"

5
23/05/2018

Our one night stay at the Merry Manor Inn was a transition from airport to our week house rental in Kenebunkport. We had 2 rooms for our group. We were looking more for value for the one night stay, but were very happy with the comfort and cleanliness of the hotel. It has a somewhat a dated appearance, but the rooms are VERY clean and VERY well presented. Updated bathrooms with granite, new carpeting, comfortable beds & nice linens & BIG TV's. Nice Stay!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your lovely compliments, K B. It was our pleasure to host you on your way to your rental in Kennebunkport, and I'm glad that everything was clean and comfortable. We are an older property, but we work very hard to keep ourselves up, and we appreciate you noticing the upgrades we've been working on. I hope you will have the opportunity to come back and visit us again soon! Take care, Megan D. Guest Services

"father Son Golf tour"

5
22/05/2018

A very nice memory for both of us. The room was very comfortable including Shower/Presure there was plenty of room for clothes. The microwave and the mini Refrigerator was and is a must. Both functioned well. TV great inc the remote. got all necessary stations for our wants in sports. MA residents. very happy with the stay and would go back anytime. Staff was outstanding. Amenities Excellent The only neg was cost per night 200$ per was steep.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your lovely feedback, oconnell36! I'm thrilled to know that the Merry Manor Inn was part of your special father/son weekend, and we truly appreciate all of your kind words regarding our amenities and staff. Our rates are at their highest on Friday and Saturday nights - not $200 per night at this point, but I understand where you are coming from. Every amenity at our property is available year-round, including the outdoor heated pool. You should consider coming down again some time in the off-season if you want to spend less on the rates and still enjoy some time away - swimming outside in the winter is a blast! Thanks again for taking the time to write this, and I hope we will see you again. Take care, Megan D. Guest Services

"Merry Manor Inn"

5
14/05/2018

This is by far the best hotel i have stayed in. The rooms are super clean, beds are super comfortable, and staff are super friendly. The breakfast tastes great. My 7 year old daughter loved the out door pool, and what an experience its been to swim outside in Maine in the winter time! I am considering the honeymoon suite for at least one night of my honeymoon. Will be staying here everytime I am in the Portland area.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
What a great response, caseymclark! Thank you so much for the lovely compliments and positive feedback. You certainly outlined some of the aspects of our hotel that we are most proud of, and we appreciate you sharing your experiences with our year-round outdoor heated pool, the expansive breakfast buffet, our clean rooms, and convenient location. You absolutely should try out the Honeymoon suite on your next visit, and we also have the private suites on the 4th floor - the Captain Lafayette suite, and the Maine Lake Lodge - both with Jacuzzis in the room. Thanks again for your feedback! Take care, Megan D. Guest Services

"Maine Lodge room was epic"

5
12/05/2018

We stayed in an AMAZING room. Maine Lodge room had both a jaccuzi and a massage chair in our room. The decor was rustic and tasteful. After a long drive from California to Maine this was the cherry on top. Helpful and cheery staff, clean and well appointed common areas and ease of access (ie: plenty of bell carts and elevators at various entrances). If you're coming to Portland ME you should book this room.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your response, lynwiden! Many of our staff and guests say that the Maine Lake Lodge is their favorite room, and I'm so glad to hear what a pleasant experience you had. I hope you enjoyed your visit to Maine, and that you will come back and see us again soon! Take care, Megan Guest Services

"My experience in Portland"

4
10/05/2018

Hotel was Very comfortaable, great pool, good food, great location. Would definately stay here again. Right by the highway and all the attractions in southern Maine. Very polite and helpful staff. Been going here fo 10 years with our wrestling team.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, M3615RKjanec. We love our wrestling groups, and I'm so happy to hear that you keep coming back. Our pool and breakfast can't be beat, and we hope you will return to enjoy them again soon! Take care, Megan

"Awesome stay"

4
07/05/2018

Great stay at the Merry Manor. Staff was very attentative to all our needs. Great breakfast in restaurant, and at the conference evening meal. Because the hotel was very full, parking near the room was a very minor negative. Overall 95+ out of 100.

Rex Y, Manager at Best Western Merry Manor Inn, responded to this review
Awww! We love that your stay was great! Our staff is wonderful and love going above and beyond for our guests so that they have a superior experience. It sounds like we didn't disappoint! We look forward to having your group return next year!

"Clean, comfortable, and friendly staff!"

5
07/05/2018

Best hotel we have ever stayed at! Rooms were exceptionally clean and the staff was friendly and helpful. The pool is heated and we were able to swim outside even though the temperature was 40 degrees. The Maine Table restaurant that is in the hotel has a great atmosphere and the food was our of this world! Highly recommend staying for your visit to Portland where you can be shuttled to and from fir gree!

Rex Y, Manager at Best Western Merry Manor Inn, responded to this review
Cindy we are delighted you enjoyed your stay at the Best Western Merry Manor Inn! We keep our heated outdoor pool open year round! You will have to try staying with us in the winter when there is a snow storm! There is nothing like it!

"Satisfactory "

3
01/05/2018

The room was a little on the small side, but clean. The bathroom had a strange layout that made the door hard to get in and out of. I think originally the sink and toilet were in the same room, so they separated them and didn't have another choice. If I were obese I wouldn't stay here. (Not that I'm exactly lean.) The restaurant had a better version of the traditional Best Western breakfast, but I decided not to eat there and took the recommendation of friends who'd been and went to Becky's Diner, which turned out to be 8 minutes away. Good decision.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for taking the time to provide your feedback DonBXX. We have different types of rooms, with different types of layouts. It sounds like maybe this one wasn't for you, but I hope you will come back and check out some of our other guest rooms, or even one of our suites if you want to have lots of space. I appreciate you making note of our breakfast, despite not eating there. And you really can't go wrong with Becky's Diner! That's one of the nice things about our location; you can venture out to all sorts of incredible restaurants and attractions without having to travel far, or you could also stay put and enjoy the pool. some dinner and drinks, a comfortable bed, and a nice big buffet breakfast in the morning. If there was anything that would have been your stay better than just satisfactory, please feel free to contact us directly at the hotel: 207-774-6151. Thanks again for your response! Take care, Megan D. Guest Services

"Good place to stay for a shopping trip!"

3
30/04/2018

We stayed here on a Saturday night, because the hotels in Portland were both expensive and solidly booked. We got decent value for our money, but their week-night prices are a true bargain. We were close enough to Portland to go into the Old Port for dinner, and just minutes away from the Maine Mall for shopping the next day. Easy access to both I-295 and I-95. Hotel room was clean, well stocked with towels and toiletries. Bed was super comfortable, plenty of pillows. Layout is awkward, but gives plenty of privacy. Coffemaker, mini-fridge, and microwave = we could have brought food!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, Katharine P. We appreciate you pointing out the value of staying at our property - with the proximity to all of Greater Portland's attractions at a fraction of the price. I am so happy that you found the room clean and comfortable, and I hope this means you will come back and see us again some time! We have a lovely outdoor heated pool to enjoy, and the biggest breakfast selection around. Thank you again, Megan D. Guest Services

"Awesome Family Vacation"

5
24/04/2018

All the staff were so courteous and professional. Heated outdoor pool was clean and the kids loved it. Breakfast buffet was beyond amazing! Coffee, cereal, fruit, beans, hash, bacon, sausage, premade cheese omelets, scrambled eggs, cranberry, apple and orange juice, biscuits, bread, bagels, danish, waffle maker with toppings, yogurt. Rooms a just a wee bit on the small side but we were able to put a twin blowup mattress between the 2nd bed and the exterior wall. Also has a arm chair and hassock.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your wonderful comments, natete987! Our breakfast is the biggest around, and I'm so glad that you enjoyed the many offerings. I'm happy that you were able to fit your extra person in the room, and in the future please know that we also have suites if you ever need a little more space. I hope you will come back and see us again soon! Thanks again, Megan Guest Services

"Best. Birthday. Ever. - 11-yr-old"

5
20/04/2018

I chose this hotel specifically for the pool. The proximity to Jokers, the Mall, and the interstate were cherries on top of this birthday sundae. Both children could not stop saying how much fun they were having and how thankful they were. The price was absolutely reasonable for everything included (breakfast buffet is great!). We will be back!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your response, krysteenh. It is such a great feeling to know that your children had such a wonderful time. I'm so glad that you chose to stay here and celebrate, and we appreciate all of the positive feedback. I hope you will come back and do it again some time! Take care, Megan D. Guest Services

"Needs Improvement with Customer Service"

2
16/04/2018

The hotel is older and many areas show its age and wear. My one issue with a late checkout was not favorably solved. The hotel has a weird layout and you must walk long distances to get from one area to another.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for taking the time to provide your feedback, 462doc. I am very sorry that you did not have a better experience with us. Our property is older, but we are constantly working to update and improve upon our appearance, and we've received a great response on the changes. If in the future you wish to be closer to the pool and restaurant so that there is less walking required, then we would be happy to accommodate. In regard to the late checkout, we typically offer until noon at no charge, and I'm sorry if this was not sufficient for you. If the rooms are sold for another guest the following night, then that room is guaranteed for them to check into at 3 o'clock. On a sold out night, it is difficult to offer too many extended checkouts, because it doesn't allow housekeeping enough time to have the rooms ready. We offer the use of our bathroom facilities, the seating in the lobby or pool area, and storage of luggage behind the front desk or in the sales office if we can't accommodate a checkout after noon. For your next visit, it might be worth booking for two nights if those options are not enough to meet your needs. I hope you will come back again, and allow us the opportunity to provide a better experience. Thank you, Megan D. Guest Services

"Terrible Management"

1
13/04/2018

I had booked a reservation here because it was my daughters birthday and she loves the pool. This year there was a group of us so we booked two months in advanced to make sure we got the rooms with adjoining doors. When calling to confirm the reservation the day before, we were told our reserved rooms were gone and after just a few minutes on the phone the manger said "If your not happy then I will cancel your reservation and you can take your business somewhere else", then proceeded to hang up on us. Subsequent call backs resulted in snarky attitude and hang ups by the inadequate manager of a rather nice hotel. So you are right miss, we will take our business elsewhere, as well as the yearly corporate business that fills your banquet halls and rooms every fall. Thank you for hiring such crappy customer service workers Best Western, way to pick them.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Marc M., As an establishment with a reputation for impeccable customer service, we take these allegations very seriously. I personally looked into the situation you described here, and though I am sorry that you were so upset, I have to point out a couple of factual discrepancies. You stated that you booked the rooms two months in advance. When I checked, I saw that they had actually been booked at the end of March, less than one month before you would have arrived to check in. In any case, the rooms were not "gone," we were simply unable to accommodate the request for adjoining rooms. You told the manager you spoke with that we need to do a better job training our employees to explain that adjoining rooms are never guaranteed. Since it is our policy to do so, I actually reviewed video and audio camera footage of the employee making the reservation, and he did clearly state that though he would try to put you in adjoining rooms, they are NOT guaranteed. So this scenario was one that you were made aware of at the time of booking. When the manager learned that you were upset that we could not accommodate your request, she did exhaust every available option to try to make you happy. We take immense pride in the lengths we go to to make our guests happy, and in this situation the manager tried everything she could. Two side by side rooms would have been the second-best option for you, especially since the children in the rooms need to have an adult present with them - adjoining rooms or not. This unfortunately was not a sufficient option, and you stated to the manager that you had also been displeased during every previous stay. At this point it seems reasonable to suggest that you might be happier at a different property, since you are consistently unhappy at ours. We wish you the best of luck with your future travel plans. Take care, Megan D. Guest Services

"Good value for money"

4
03/04/2018

Quiet place, clean room, comfortable beds, good breakfast and reasonable price. Our luggage was lost and we received toothpaste and toothbrushes at the reception. The staff was always helpful. Highly recommended place to stay.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, ??????? ?. Quiet, clean, and comfortable rooms are certainly what our guests are looking for, and I'm so glad we were able to provide that for you. I'm sorry to hear about the unfortunate incident with your luggage, but I'm happy that you were able to remain comfortable in the meantime. We appreciate your recommendation, and we hope you will come back and see us again soon! Take care, Megan D. Guest Services

"Great place to stay."

5
02/04/2018

Of all the places my company puts me up in- this is my favorite. Always clean, great breakfast, great staff. I often get a room with a massage chair, which is a great touch. The staff is always pleasant and helpful for a quick check in.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your kind words, topbardave. You couldn't have given us a better compliment, as I'm sure you have stayed at many different hotels. I'm so glad that you enjoy the massage chairs, and we will always do our best to honor any requests for them. We take a lot of pride in our service, and we are thrilled that you consider us to be consistently pleasant. We look forward to your next stay! Take care, Megan D. Guest Services

"Comfortable stay"

4
01/04/2018

Comfortable nights stay-loved the bed! Neat indoor/outdoor pool that is warm enough to use in the winter-our son loved that. Breakfast had something for everyone although it got a bit crowded. We would definitely stay here again next time we are in Portsmouth.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you very much for your review, 309jenm. Our pool is one of a kind in this area, and I'm so glad that your son was able to enjoy it and have fun. I'm also glad to hear that you enjoyed your comfortable bed, and the breakfast buffet as well. It does get a bit crowded on busy mornings, but you are always welcome to sit upstairs if you need to create more space for yourselves. I hope you will get a chance to come see us again! Take care, Megan

"Shopping trip"

4
30/03/2018

Very comfortable beds and an excellent location for us. Close to Sams Club and the Maine Mall, Old Port and restaurants. The continental breakfast was the best we've ever had, Very clean and quiet there.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your response, gaillac9. I'm so glad that our location was a good fit for your travel needs, and I'm thrilled to hear that the breakfast was the best you've ever had! I hope that you will consider staying with us again in the future. Take care, Megan

"Rex is the glue of this place!"

5
23/03/2018

My family came here for my mother's funeral. Rex arranged for over 10 rooms with different check in and check out dates with no problems. He came in off hours to deal with problem guests to keep this a FAMILY hotel. The outdoor heated pool open Year round is a major plus. If they can find more staff like Rex it would be a 10 star review.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your response, Bard J. Despite the difficult circumstances, I'm glad that your family was able to be together and enjoy each other. Nothing could be more important than that, and it certainly keeps in line with our goal to keep the Merry Manor Inn a destination for families. Thank you for making note of Rex's contributions as a manager, and I'm glad that he made you feel comfortable during your visit. We hope you will have an opportunity to visit us again. Take care, Megan

"Love"

5
17/03/2018

Love the pool and overall just the hotel! My husband and I have decided to try to make it a monthly vaca. We just love it so much! We would strongly suggest to family and friends. Great staff, rooms, and pool

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your response, bellefraser! I love the idea of you and your husband using our hotel as a monthly getaway, and I hope that you are signed up for the Best Western Rewards so that you can take advantage of free nights in the future. Nothing makes us happier than knowing our guests have left us feeling relaxed and refreshed, and it's even better when they make plans to return. We look forward to seeing you again! Take care, Megan D. Guest Services

"I'll Be Back!"

4
13/03/2018

Staff was very friendly and helpful, I had 2 extra people join at last minute and they were great about it! Didn't even charge me extra for them! Rooms were clean, beds comfy! Kids loved the pools! Hot tub was nice! Breakfast was scrumptious! Great stay!!!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your wonderful review! I'm thrilled to know that our staff was able to accommodate your guests, and that you enjoyed so many of our amenities. Our breakfast and pool area are the best around, and we hope you will come back and enjoy them again soon. Take care, Megan D. Guest Services

"Amazing"

5
12/03/2018

Staff was helpful and housekeeping does an amazing job on the rooms. Tip your housekeeper when you are happy with your stay! HOUSEKEEPING is the reason you climb into that bed! They do not get the recognition they deserve!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your response, mrstoole021614. I love your compliments and kind words toward our housekeeping, and you are absolutely right. They are the hardest workers in our hotel, and the reason why we have such a great reputation for our clean rooms. I'm so glad that you had an amazing stay, and I hope you will come back and see us again soon! Take care, Megan D. Guest Services

"Very Happy with this location :)"

5
11/03/2018

I was very happy with the Best Western Merry Manor. The room could be modernized a bit but they were still great. Separate area from bathroom for me to do my makeup and hair. Bed was very comfortable and they actually had a chair that massages you. I'd stay there again.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Charlene H, Thank you so much for such a great review! I'm so glad that you enjoyed the separate space to get ready in, and that you were able to relax in the bed and massage chair. We are always in the process of updating and modernizing our property, and I think you will be happy with the changes you will see in years to come. Thank you again, and we hope you will see us again soon! Take care, Megan D. Guest Services

"Right place, right time"

4
03/03/2018

conveniently located close to downtown and major highway, I prefer Best Western if available and was not disappointed with this one. price was very good for the quality and location. staff were very friendly and helpful.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, Steve A! I'm so glad to hear that we lived up to the high standards of Best Western brands, and that our location was suitable for your travel needs. We are very lucky to be located in such a convenient spot in terms of proximity to I-95, 295, the Old Port, lighthouses, and beautiful beaches. I'm thrilled that you were pleased with the value and service you received as well. We look forward to your next visit with us! Take care, Megan D. Guest Services

"Fine as long as there are no problems"

2
22/02/2018

My wife and I have stayed here 4 times over the last year. The location is convenient and the indoor/outdoor pool is fun for the kids & grandkids. Breakfast options are plentiful if not always hot. Rooms are generally OK. What is particularly disappointing about this hotel is that when something goes wrong, they make very little effort to correct it. You can read all the responses from the management that apologize when things go wrong but typically all they can offer is the request for another chance to prove themselves. During our latest visit, there were 2 issues that came up - one was clearly a mistake the hotel had made (they forgot to clean our room). Even though it was brought to the front desk's attention, no effort was made to correct the situation. When our disappointment was mentioned at check out, we were offered to reduce our rate by $5 as compensation, which hardly seems sufficient when they failed to perform one of only two things required of them. When I mentioned this in my survey response (where I included my contact info), I received an emailed response from management. I followed up with them but, to date, nothing has been done to make things right. There was also a more serious health issue that I won't mention here that the hotel seems to be choosing to ignore. My wife was in town again recently and chose to stay at the Holiday Inn Express in Biddeford. She had a much superior experience at a lower cost. I met Rex while I was checking in. He was training a new employee on how to check people in. Perhaps some more training in how to manage concerns of guests would be helpful.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you very much for your response, James H. I'm happy to hear that our location was convenient to your needs, and that your family enjoyed the pool area and the breakfast. It is unfortunate that you feel our property does not make an appropriate effort to correct any issues that arise for our guests. We were sincerely apologetic about your room not being serviced by housekeeping, and when I looked at your folio I saw that my manager actually took 10% off of the original room rate - more than $5. We are always more than willing to make things right for our guests, and we were willing in your case to provide the amenities needed for your room and to offer a discount. The "health issue" you mentioned is simply untrue, and if you would like to email me at [email protected] or call the hotel at 207-774-6151 we would be happy to discuss the issue further. Thank you again for your time. Megan Guest Services

"Best in the area! "

5
20/01/2018

My husband and I were working in the area and were staying in the small motel across the street from Best Western when the snowstorm hit Maine. We were going back to our motel room but we couldn't because there was so much snow--knee-high-- in the parking lot in front of our room and it wasn't passable. No one plowed the snow til almost noon the next day. Since we couldn't park our van there, my husband talked to the manager of Best Western, told him about our predicament and asked him if we could leave our vehicle in their parking lot. What a relief when he agreed! We reserved a room there for the next day and extended for couple more days. From the very first day, we were treated really well by the BW staff. The room was so neat, the bed was so comfy with lots of pillows, the flatscreen tv was huge, the bathroom was well lit, clean and with the essentials that they replenish every day, also has a hair dryer; there was a small fridge, microwave, coffeemaker. They did housekeeping everyday. Free breakfast but make sure you present your breakfast ticket. They have an espresso maker and you can make your own cappuccino, macchiato, or lattè, and thermos for already brewed coffee. They have different kinds of teas, too. They have bacons, omelletts/scrambled eggs, sausage links, baked beans, corned beef hash, french toast. They also have cereals, pancakes and waffles (which you make yourself), yogurt, pastries, fresh fruits, and fruit juices. The hotel has a fitness center, swimming pool and a bar. The parking lot is spacious and they plow the snow during winter. So our bad experience in our previous motel turned way better when we stayed in Best Western Merry Manor Inn.

Rex Y, other at Best Western Merry Manor Inn, responded to this review
Thank you so much for sharing your experience, jameijin! It sounds like what could have been a disastrous experience really turned into a positive one, and I'm thrilled to hear how happy you were at our property. Our pool and our breakfast are a couple of the amenities that really set us apart in the greater Portland area, and we appreciate you mentioning all that we offer. I hope you will come back and stay with us again soon! Take care, Megan

"Worn out hotel!"

2
16/01/2018

1.0 star rating 1/16/2018 I stayed here in October for two nights, I had a renovated room on the first floor, I think the renovation is due for another renovation. The hallway smelled like dog feces from two barking dogs locked in their room across the hall from me and my room had an old cheap motel feel to it. Breakfast was included in the room rate which was barely edible, the coffee was not drinkable and the breakfast room was sad looking and smelled musky. The only upside to the hotel is the nice staff.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for taking a moment to provide your feedback. I'm glad that you enjoyed your interactions with our staff - we are well known in the area for our stellar service. Part of that dedication to service includes responding swiftly to guest issues and complaints, and we would have been happy to find you a more suitable guest room had we known you were unsatisfied. We have several other renovated guest rooms, and most of our king rooms have massage chairs as well. I hope you will decide to stay again and try one out. We appreciate your comments, and wish you luck in your future travel plans. Take care, Megan

"Excellent value, year round outdoor pool"

5
06/01/2018

Went up to Portland for a few nights away for leisure. I stay in lots of hotels (business and pleasure) and this one is definitely a good value. Highlights of the hotel: very clean, bedding super comfy, staff is friendly, the Maine Table restaurant/lounge has amazing food and A+ service. The outdoor heated pool was awesome, hot tub has a waterfall! They even cleared the snow off my car! Breakfast was complimentary and very good with wide selection. No pay per view but HBO and free wifi. Highly recommend this hotel!!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, Gretchen S. I'm thrilled to hear what a positive experience you had with us, and I appreciate you sharing some of the highlights. It sounds like you were really able to relax and enjoy the best of what we have to offer during your stay. Our pool is famous in this area, especially this time of year, and I'm glad that you liked it. I hope you will come back and see us again soon! Take care, Megan

"Delightful- great pool, great restaurant!"

5
04/01/2018

I have spent MANY nights in the Merry Manor. My favorite things to do here are swim in the heated outdoor pool while it snows (beautiful!) and go next door to the Maine Table for dinner and a Geary's Curieux on tap. This place is awesome!!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your review, kelseye2018! It is the best feeling for us to see guests return to the Merry Manor again and again, and we can't thank you enough for your business. It sounds like you certainly know how to make the most of your time with us, between the heated pool and the lounge at the Maine Table. We appreciate you spreading the word, and look forward to seeing you again soon! Take care, Megan

"Tired"

3
02/01/2018

Very dated, carpets are threadbare, hard to tell if clean, hallways were messy, lobby not attractive. Needs new curtains, bedding, mattresses. Excellent staff and great location and restaurant attached to hotel

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your review, beverlyg42. I'm glad that you were happy with our service and location, and with your experiences at the Maine Table. They do a wonderful job preparing and serving fresh, local selections at a great value. I'm sorry to hear that you were unhappy with our appearance. We are an older property, but we have updated extensively over the years, and will continue to do so. Our lobby was completely redone just within the last 3 years, and within the past year bought all new casegoods for our guest rooms. Some of our rooms have been more recently renovated, and I welcome you to request one on your next visit. I hope you will come back and see us again soon, so that we may have the opportunity to provide a better experience. Take care, Megan

"Great Kid friendly hotel"

5
02/01/2018

We stayed for New Year's Eve and had a great time. The outdoor pool was a great experience and the kids absolutely loved it. The free continental breakfast was a breakfast buffet with anything you could want for breakfast!! Well worth the price !! The hotel was clean and beds were very comfortable!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your wonderful feedback, Lindsey C! I'm so happy that you enjoyed the pool and the breakfast so much. Although we strive to provide the absolute best experience in every aspect, those are the two features which really stand out to set the Merry Manor Inn above the rest. I hope you and your family will come back and see us again soon - the pool will be waiting for you! Take care, Megan

"Recommend Merry Manor"

4
02/01/2018

Rooms are clean, staff is friendly and helpful. The restaurant/bar has a good menu and the food is good with great price points.I stay here when ever I am doing business in Southern Maine. It is close to the interstate and the mall.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your feedback, nancycT5751SU. I appreciate you mentioning the convenience of our location, and I'm glad that it has suited you well on your business trips. Thank you for mentioning the quality of food and drinks at the Maine Table as well. It is considered a hidden gem in South Portland, but we are always trying to get the word out about how good it is. Recommendations like yours are immensely helpful, and we hope you will continue to come back and see us at the Merry Manor Inn. Take care! Megan

"Fun weekend"

5
02/01/2018

Great fun for family. We enjoyed the outdoor heated pool.Included full breakfast buffet was helpful to my budget since we were traveling with our kids.The hotel was very busy yet the hotel was very quiet and our entire family got a good night of sleep.

"Great stay"

4
27/12/2017

Great stay. Rooms nice & clean. Breakfast was yummy. Coffee & hot cocoa was good. No pool, that stunk but understandable. It was a great experience. We will come again. Very close to my family. So that's nice.

"Love this place!"

5
24/12/2017

This was our third time here. We love the heated outdoor pool on a cold snowy night, the massage chair in our room, and the variety of local beer on tap in the lounge. Add in the hot breakfast and friendly staff and you've got a winner!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your review, 642kristines. I'm so glad to hear that you have chosen the Merry Manor Inn again and again for your travel needs. I appreciate you mentioning some of the additions that set us apart in this area, such as our outdoor heated pool, the massage chairs, and the expansive buffet. The Maine Table is a bit of a hidden gem in the greater Portland area, and I'm happy that you enjoyed some of the local brews they offer. I hope you will come back and see us again soon!

"Had an amazing time!"

5
21/12/2017

One of the best hotels at an amazing price, Friendly staff! We Loved the outdoor pool it was a fun experience for my whole family. Great breakfast too! We are looking forward to staying there many more time in the future.

"A night to remember"

5
18/12/2017

My stay at the merry manor was very enjoyable our room was clean and orderly the staff was very polite and quick to help in any situation I will be booking again very soon and most definitely looking forward to the heated pool!!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, nakomal! I'm so glad that the service you received was to your liking, and I will certainly let housekeeping know they did an excellent job during your visit. Our heated pool is one of a kind in this area, and since this winter is already looking to be a snowy one it will be extra special to swim in it this time of year. We look forward to your next visit - please come back again soon! Take care, Megan

"Good clean place to stay the night"

3
18/12/2017

Outdoor heated pool was a fan favorite for my kids. Room was clean and big enough. Nothing fancy but it did have a fridge and a microwave which was nice. Bed and furniture were not real comfortable but for a night or two it would work.

"A KIND RECEPTION"

5
14/12/2017

This was my first visit to this hotel but will not be my last. I was treated with great respect and enjoyed my stay. Every one I interacted with at the hotel was helpful but Laura at the front desk was exceptional in her professionalism and kindness to me a frazzled traveler.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, kathleenbL2617JO. I'm thrilled to hear that your visit was so enjoyable, and it sounds like we have Laura to thank you for that! She truly excels at what she does at the front desk, and she enjoys making guests feel comfortable and at home. That is the standard we always try to uphold at the Merry Manor Inn, and we can't wait for you to come back and see us again. Take care! Megan

"Fun and Cozy"

5
11/12/2017

The Merry Manor Inn was warm and cozy on a stormy night. We loved swimming in the heated pool outdoors during a winter storm. The holiday decor and lights made it that much more festive. The staff were helpful and courteous.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, W7609CNkareng. I'm so glad that the Merry Manor Inn was able to provide a safe haven for you during your stay, and it sounds like you took full advantage of what makes our pool so special. There aren't any other places around where you can swim outside in the snow like that! I'm happy to hear that you enjoyed your experiences with our staff as well, and I hope that you will come back and see us again. Take care, Megan

"Clean and comfortable "

3
10/12/2017

Nice place with clean rooms....heated pool Outside..( perfect in December) Priced under $100.00... just over the bridge From commercial street in waterfront. Large buffet breakfast if you're into that. We will go back. Handicap accessible with hoist for hot tub

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you very much for your response. I'm thrilled to hear that you enjoyed the location and our one-of-a-kind outdoor heated pool, and that you will be coming back to see us again! If there was anything else that would have earned us a higher rating from you, please be sure to contact us directly at the hotel. Thank you again for your feedback. Take care, Megan Guest Services

"A MUST STAY"

5
04/12/2017

Will blow your mind amazing. A must stay!!! Indoor/outdoor pool waterfall hot tub, fresh baked cookies massage chair etc can't say enough wonderful things about this facility. Must stay if you are in the area you will not be disappointed!!!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your fantastic review, jennd03! We are so happy that you enjoyed your stay with us so much, and we appreciate you mentioning some of the little things that set us apart from other hotels in the area - i.e. the indoor/outdoor pool, the massage chairs, and the best cookies around. It was so nice of you to take the time to provide such positive feedback, and we look forward to seeing you again in the future! Take care, Megan

"AWESOME PLACE TO STAY"

5
04/12/2017

Friendly staff all around. We always stay at a Best Western when we travel. We stay at Best Western Merry Manor in South Portland around 6 nights during the winter. The kids love swimming in the heated outdoor pool when it's snowing. Very clean hotel. Highly recommended!!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, Daniel B. I'm so glad that you enjoy the pool so much - it certainly is one of a kind - and we appreciate you spreading the word. Thank you for taking a moment to compliment the staff, and I will be sure to let housekeeping know what a great job they're doing keeping the guest rooms clean and comfortable. We look forward to seeing you and your family again soon! Take care, Megan

"Weekend getaway"

5
03/12/2017

Wonderful experience, breakfast was great. Hot breakfast eggs, sausages, bacon and corn beef hash.Also make your own waffle, Danish and muffins. The room was quiet and comfortable. The staff's were very helpful. Would stay here again in the future.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, MMCHIN. I'm so glad to hear that you were pleased with your service, and that your room was quiet and comfortable. We are very proud of the expansive buffet we offer, and we are thrilled that you enjoyed it so much. We hope you have another opportunity to come back and see us again! Take care, Megan

"Great Place to Stay!"

5
30/11/2017

I have young grandchildren who love to swim in the outdoor pool in the Maine winter! It is always the highlight of their vacation to stay at the So Portland Best Western when we go to the Polar Express!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, sharoncQ2230QP. We love when families come to visit, and between the Polar Express and an outdoor winter swim, it sounds like you really provide a magical experience to your grandchildren! We are so appreciate of your business and your feedback, and we hope you will come back and see us again soon. Take care, Megan

"Great Location"

4
27/11/2017

Location very convenientl, near several popular coffee services, restaurant has good reputation but did not get free breakfast because I was not told at registration that I needed to show my yellow slip and I left it I. The room with the keys. The front desk was not empathetic with my mistake. The room was clean and parking was great but it was very noisy with kids running and screening down the hallway. They were dog friendly sky but did charge extra.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you very much for your feedback, nancybA2111NJ. I'm so glad to hear that you enjoyed the location and considered it convenient to your travel needs. I'm sorry about the confusion with the breakfast coupons. Guests have to present them at the buffet in order to distinguish themselves as guests of the hotel rather than customers from the public, and had we known at the desk that you had no way to access yours, we would have been happy to replace them. I would like to apologize for the noise as well. We had a large amount of younger guests over the weekend that you were here, and I assure you that is not the norm. I hope you have another opportunity to stay with us so that we can provide a better experience for you. Thanks again, Megan

"No fuss, no muss"

4
27/11/2017

This is a great hotel that I stay at a couple times a year. It is the best value in the area and has several amenities I wish I could take advantage of all the time. The staff is always helpful and courteous. I hope to continue to stay here.

"Better than expected for the price"

5
25/11/2017

We needed a spot down the road from Grandma. This was extremely affordable,clean, and well cared for. Great breakfast in the am, and yummy cookies upon arrival. Great pool for kids, staff very helpful and friendly.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your review janebY1396JD! I'm so glad that you were able to have a chance to relax with your family during your visit. Our cookies are baked right on site every morning, and our guests love them - I'm so glad you did too! Our housekeeping staff with be so happy to know that you were pleased with the cleanliness and upkeep of the property, and I hope you will get another chance to come see us again. Take care! Megan

"Fit For A King"

5
23/11/2017

BW Merry Manor Inn provides clean, comfortable rooms. The staff is first rate. Breakfast buffet offers a wide assortment for guests looking for a full breakfast or more continental style. The spa and pool area, fitness center, and common areas are kept clean too.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for sharing your feedback, Lynda D. We always strive to provide the cleanest rooms, friendliest service, and overall best lodging experience in Southern Maine, and we are so glad to know that we succeeded during your stay. It sounds like you really had a chance to enjoy our amenities, and I hope you will come back and stay with us again soon! Take care, Megan

"good time"

4
20/11/2017

A nice place to stay with children ! The pool and hot tub area is clean. Room are always clean ,some could use updating !!! Ask about coupons for the room !! the breakfast at the onsite restaurant is pretty good and location is also good .

"Quick trip to Portland"

4
16/11/2017

Went to Portland for a ride and to break in a new car. Wanted to stay near Portland. This hotel is a few miles outside the city and very reasonably priced. Good selection of foods at free breakfast, pleasant room.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you very much for your feedback, Stuart G. Many of our guests choose our location because of its proximity to Portland at a fraction of the cost, and I'm glad that this factor was convenient for you during your trip. Thank you for your compliments to the guest room and the provided breakfast buffet, and we are thrilled that you enjoyed them. I hope you will get another opportunity to stay with us in the future. Take care, Megan

"Good place to stay"

5
15/11/2017

I am here a couple of times a week. Company provided. The staff in the morning are great. Rooms are comfortable and clean. With some unexpected niceties. Very good breakfast selection. Good restaurant

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your review, edbE9642NQ. When your work necessitates staying in a hotel so often, it is nice when it can feel like a home away from home. I hope that you feel that way when you stay at the Merry Manor, and I'm so glad you enjoy the friendly morning staff and the food at the Maine Table. I look forward to your next stay with us. Take care! Megan

"Unparalleled"

5
14/11/2017

This hotel continues to upgrade its appearance and amenities and is now as good as any Portland offering. It is attractive, has excellent amenities and still allows pets which is the reason I initially chose the hotel over 12 years ago.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your kind words, Nan S! We have made a massive effort to makeover our property, and it is wonderful to hear from a longtime guest what a difference that effort has made. I am so happy that you have enjoyed the Merry Manor Inn for all of these years, and we are proud to welcome our furry guests as well. I look forward to your next stay with us - thanks again! Take care, Megan

"Ok"

4
13/11/2017

The hotel restaurant and staff were phenomenal, the food was also much better than anticipated. The quality of the room however was lacking, from ceiling tiles fixed with gobs of silicone to a random light switch in the bathroom that did nothing.

"Best Western Merry Manor Inn"

4
08/11/2017

Stayed here as part of a self-drive trip around New England. It was nowhere near any decent restaurants, except for the onsite restaurant and dunkin donuts across the road. We went out to find some dinner a bit of a drive away and, when we got back, there were some roadworks (re-surfacing the highway) and we couldn't get back into the hotel carpark. So we had to park the car in the carpark of a hotel a few hundred yards up the road, just overnight. Unfortunately, it was quite cold the following morning and my husband did his back in (from the cold) whilst walking to the car in the morning. He was not best pleased as you can imagine! The room was huge, but the bathroom was miniscule, could have done with a bigger bathroom and not such a huge room! But that seemed to be the same with most of the hotels in the area where we stayed on this trip!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your feedback, platpeeps. I hope you enjoyed your visit to the area, and this is definitely a great time of year to visit. The Maine Table has excellent local seafood, as well as a variety of other selections on the menu. If you get a chance to come back I highly recommend it! I'm sorry to hear about the situation with parking, and I wish we had a chance to let you know that we have another entrance to our parking lot so that your husband didn't have to walk in the cold. I'm sorry that you were disappointed with the size of the bathroom as well. I hope you will come back and give us another try in the future. Take care, Megan

"Merry Manor Inn, South Portland"

5
08/11/2017

We chose this hotel because of a power outage in our area. This was the closest Best Western that had power. We were quite pleased with the hotel, especially the fact that there was a restaurant on the premises.

"Great value for all of the amenities"

5
06/11/2017

Great hotel for families with all of the amenities included -- breakfast, pool and hot tub, and restaurant on site. To have all this for the price we paid was amazing. Kept our kiddo entertained and we didn't even have to leave the building. Having the indoor-to-outdoor heated pool was a bonus as it's not often you can swim outside at the end of October.

"Awesome hotel to stay in"

5
02/11/2017

I liked it a lot. I'll come back for sure. Nice pool and spa, and nice breakfast with so many choices. Bedroom and bathromm were clean. Matress really comfortable and the pillows as well. I really recommend it !

"Excellent Hotel with Great Room Amenities"

5
02/11/2017

Our room had everything we look for at a hotel--comfortable beds, mini fridge, microwave, sink area INSIDE the bathroom, and a fan in the bathroom. Incidentally our room had a second sink area outside the bathroom as well. Complimentary breakfast was provided at an attached restaurant (we did not use), hot coffee in the lobby with plenty of comfortable seating. Loved it!

"3rd visit reasonable and clean"

4
01/11/2017

The rooms are spacious, in good working order. Affordable and includes breakfast. I have stayed here 3 times and staff and rooms are always in good clean working order. The location is easy access to beaches, airport and HWY.

"Wonderful place to stay."

4
01/11/2017

This hotel has very nice staff. The pool was heated very well which was surprising for Portland Maine. The hot tub could have been a bit warmer but it was fine. The staff were very friendly and helpful. Beds were comfy. The heating/cooling system was a little old and a little noisy at times.

"Out of town hotel "

3
31/10/2017

This hotel was a 20 minute drive from Portland. So just a bit out of the way. This was a 3 star hotel that was a bit faded. The rooms were clean and basic. We had a twin bedded room with a coffee machine. There was WiFi in the room. Breakfast was included in the price and there was a great selection of food. It included cereals, muffins, a waffle maker, yoghurts, juices, coffee tea, bacon and eggs. The breakfast area was really full and busy and we ate in the overflow area. There was an indoor/ outdoor pool here which was lovely and warm and improved this hotel a lot. The staff were lovely and very friendly and helpful.

"Nice place!"

4
26/10/2017

Wife and I stayed here for one night. The hotel staff was fast, friendly and efficient. Recommendation for place to eat was great. Hotel was full with a WWII destroyer reunion and couple of tour buses. Noise level was okay. Free breakfast was okay. Room was comfortable.

"3 1/2 really..."

4
25/10/2017

The hotel is a solid 3 1/2. Older building, newer furniture and (some) newer fixtures in the small bathroom (although I laughed out loud - literally - at the shower fixtures that were from the I Love Lucy era). We really didn't have anything to complain about. The room was a good size, serviced every day and it was clean. There is a fridge, microwave and a Keurig coffee maker. The bathroom toiletries are Bath and Bodyworks and are lovely smelling! The staff are nice, although we really only spoke to them on the way in and out. The breakfast is 'meh'. On the Saturday morning the small breakfast room was packed and there was very little left on the hot buffet. We didn't wait around for them to refill it, just bagged a piece of toast and moved on. Sunday we ate breakfast elsewhere.x

"Disappointed at the amount of waste"

3
24/10/2017

Stayed here for two nights in Oct. Although it was a busy time the accommodation and breakfast were fine. However, we were extremely disappointed to note the amount of waste. Single use plastic plates, plastic cutlery, paper cups for coffee and plastic cups for juice. I did ask for metal cutlery and it was provided with no problem. So much for saving the planet.

"Room was recently upgraded. A little noisy though."

4
24/10/2017

This night was in a recently upgraded part of the hotel. The room was very nice. The pillows are wayyyyy toooooo soft. I didn't sleep all night. They wrap up around your head and feel like your'e being suffocated. Also, who runs a vacuum cleaner at 6:30 in the morning?

"Continuity of excellence is amazing"

5
24/10/2017

The Merry Manor is our favorite best western location. Over the years, my bride of 48 years and I have stayed at many BW. None of them can compare to this one. The staff are most helpful and exemplify a positive attitude. The rooms are clean and neat. The breakfast is the best of any location we have stayed at. These folks set the bar of excellence very high, for others to try and match. Kudos to them.

"Nice accomodations, friendly staff!"

5
19/10/2017

We stayed here one night while on a bus tour. We had already had dinner when we arrived but we saw the restaurant on site and checked the menu. They had clam chowder and some other goodies we wanted to try. We went to the restaurant only to find they'd closed 25 mins earlier. We were really bummed as we wanted some local cuisine. We talked to the guy at the desk of the hotel and he called the restaurant and we were able to get New England clam chowder! It was delicious! There in the hotel lobby sat five adults eating clam chowder out of take out containers! We will always remember the effort put forth by the guy at the desk to get it for us. It made our trip! Hotel breakfast is great as well. They have corned beef hash!

"A very good to excellent place to stay"

4
19/10/2017

This Merry Manor Best Western hotel was a fun and comfortable place to stay. The bed and room was very comfortable. All of the staff were very helpful and friendly. In fact, a few of the staff went out of their way to be informative and helpful. The Maine Table restaurant was a very pleasant surprise, surpassing the quality of the last time that we ate there.

"Great place to stay!"

5
19/10/2017

We picked Merry Manor because it is a Best Western hotel. It turned out to be one of the best. Our room was spacious compared to other hotels, was very comfortable and well appointed. All of the staff we encountered in our stay were friendly and helpful. Easy access to downtown Portland and near highways to other destinations. Wish we could have stayed longer!

"Comfortable Accommodation at a reasonable price"

4
17/10/2017

We were pleased with our first stay at this motel. Our room with two queen beds wasn't quite as large as we expected but turned out to be perfectly adequate due to the efficient design. The beds were probably on the soft side for many people but we found them to be comfortable. The bathroom was not fancy but the shower worked well and we appreciated the non-slip bathtub. We liked having the small refrigerator, microwave and Keurig coffee maker. The heating/cooling unit worked well but we wish we could have had the option to open a window for fresh air. On the other hand, the window blocked any noise from outside. As others have mentioned, the layout of the motel is pretty confusing at first. We joked that guests should be provided with a GPS to get around. The pool and waterfall hot tub looked very inviting and next time we will bring our bathing suits. We did sit out in the pool/courtyard area, though. In addition to bathing suits, we will try to book one of the larger king rooms next time. Hopefully, one with a massage chair. We were not too impressed with the free breakfast but did like the atmosphere, service and food in the attached restaurant, “The Maine Table”.

"Great Value for the Price"

4
16/10/2017

I'd stay at this hotel again. Price was very reasonable compared to surrounding hotels and inns. Easy access to the interstate, a few options for gas and dining. The room was large, clean and well-furnished. No complaints! Highly recommend.

"It kind of is what it is"

3
06/10/2017

We were looking for an inexpensive place to stay while in Portland. The room was fine, quiet and clean. The hotel on a whole has seen its day. Breakfast was in a weird basement room but certainly adequate. Staff was professional and personable. Great place, not really but just fine for the price.

Rex Y, Manager at Best Western Merry Manor Inn, responded to this review
Dear 2fromChicagoIL, Thank you for staying with us. We do appreciate the feedback. It helps us improve our product to our guests and we do hope to see you again. We have recently spent over 100 thousand dollars in new furniture and equipment in our restaurant and breakfast room. We will continue to improve to meet a higher standard for everyone. If there is anything you need or we can help you with please do not hesitate to call!

"One of the best hotels I have stayed in"

5
06/10/2017

The hotel was everything I thought it would be and more. Everyone went out of their way to make you comfortable. We eat at the Maine Table which was very good and the hotel was a short ride to commercial street. Would definitely book this hotel again.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
What a nice review; thank you so much Charles W! We are so flattered to hear that the Merry Manor Inn was one of the best hotels you've stayed in. Our staff is happy to provide the most pleasant service we can, and knowing that you would come back and stay with us again makes it well worth it. I'm so glad that you enjoyed the convenient access to the Old Port, and that you were pleased with the food at the Maine Table. We look forward to your next visit! Take care, Megan

"The Mrs and I"

5
05/10/2017

It was our annual October trip and we chose the beautiful state of Maine this year.We visited Portland, Freeport,Acadia National Park and Bar Harbor.Wonderful time spent here. No changing color of leaves yet! Bummer

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, Ric N! I'm so glad to hear that you chose to visit Maine this year, and it sounds like you were able to visit some of our most beautiful sites while you were here. It has been unseasonably warm this fall, and it seems to have stalled the foliage a little - sorry that you didn't get to see it in full effect! Hopefully that will give you more incentive to come back next year, and make sure to come see us again. Take care! Megan

"Highly Recommend"

5
03/10/2017

We will gladly recommend the Merry Manor to our friends, and will definitely stay here the next time we are in Portland. The staff are friendly and eager to please, and the breakfast is great. The decor in their rooms is unique and comfortable. All in all, we were very pleased.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Gerald W, Thank you so much for your lovely feedback. I am thrilled to hear that the staff did such a great job providing the best service possible during your stay, and that you were nice and comfortable in your room. Our breakfast buffet is known for being expansive, and I'm so glad that you enjoyed it. Word of mouth recommendations are crucial to our business, and we truly appreciate your offer to spread the word to your friends. We look forward to your next visit! Take care, Megan

"Nice clean stay"

5
02/10/2017

We enjoyed our stay at this Best Western. It was clean, staff friendly and helpful. The breakfast was good with hot food offered. We have enjoyed our stay here very much. It is an easy drive to the freeway.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you for your feedback, Leslie K. I'm so happy to hear that you found the Merry Manor Inn to be clean and comfortable, with friendly service. It is always our goal to provide the best quality at the best value, and it sounds like we achieved that while you were here. I'm glad that you found the location to be convenient for your needs, and if you are in the area again I hope you will come back and see us. Thanks again! Megan

"A pleasant surprise!"

5
02/10/2017

An early dinner while waiting for our room to be ready resulted in an enjoyable dinner experience for us. The restaurant on site has great dinner choices and awesome service to complete the experience! Tip: order take out appetizers to have poolside, too!

"Nice comfortable stay"

5
02/10/2017

The Best Western Merry Manor Inn had everything we've been accustomed to expect from Best Western – a clean, comfortable room, a good, hot breakfast selection and courteous service. It's an older property, but the rooms are well appointed and clean. It has a restaurant on site and a large outdoor pool that you don't see often in newer motels. We would stay here again if we're back in the area.

"Very nice Hotel in South Portland with reasonable and affordable prices"

4
27/09/2017

The Best Western Merry Manor Inn hotel is situated south of Portland just next to Interstate 95 (I 95) and it is very convenient if you are planning to visit Portland, Maine. By car we were a few minutes away from the center of the city (Downtown Portland). The room was comfortable, the bathroom very clean, the bed and pillows very nice and the provided amenities satisfactory. The coffee in the lobby had also syrup flavors as well as hot water for tea lovers and also in the room there was a coffee making device. The breakfast was free, the parking also free, the outdoor heated pool and fitness room also free and therefore the value for money was great considering that the prices are reasonable and affordable. The staff was very friendly, attentive, accommodating and helpful, close to the customers. I liked my stay at this hotel and I will stay again if I will be visiting Portland.

"Great Place to Stay"

4
27/09/2017

The room was clean. Internet worked well. Liked the arrangement of two sinks- one outside the bathroom and another one in the bathroom so two people could brush their teeth at the same time. The TV worked well. There were lots of places to plug in all of our electronics.

"Great Family Stay"

4
26/09/2017

Up for a wedding, I booked the family suite for my parents, my brother and I, and an additional room for my aunt and cousin. The rooms were very spacious, quiet and clean; we all agreed that we had the best sleep ever on your comfy beds! And the complimentary breakfast of eggs, bacon, hash, sausage, cereal, waffles etc was delicious. The staff was very friendly and accommodating; checking in and out was a breeze. If we are ever in the area again, we are definitely staying here!

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your kind words, Debra G! We are so happy that the family suite and double room were comfortable for you and your family. Weddings are so fun and exciting, but it is also nice to be able to rest and recharge and it sounds like you all were able to do just that. Thank you for taking a moment to compliment our staff and the breakfast buffet as well. We hope you have an opportunity to visit us again - we look forward to it! Take care, Megan

"medical issue"

5
26/09/2017

Because of distance to medical facility it was best to get closer to destination for early appointment. Everything we needed was all in one location. No need to move the vehicle once we were registered.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your feedback, LeeGAlbany_NH. Many guests have found our location to be convenient for their medical needs due to our proximity to the medical campuses in Scarborough and Portland. I am glad you found the Merry Manor Inn to be what you were looking for. I hope everything went well for you, and wish you good health. We look forward to your next visit! Take care, Megan

"Everything you need"

5
26/09/2017

Great hotel, has everything you need - pool & hot tub lovely, comfy beds, breakfast good. Staff excellent, would definately stay again, lots of free parking and good location for a stop over. Recommended.

Rex Y, Guest Services at Best Western Merry Manor Inn, responded to this review
Thank you so much for your review, Sharon P! We are so flattered by your positive comments, and thrilled that you found your stay comfortable and convenient. We appreciate your intent to recommend, and we hope you get another chance to stay with us again soon. If you enjoyed the pool and hot tub, please note that we keep them open year-round. Our frequent guests love to swim under the falling snow! Thanks again, and take care! Megan

"Great Stay"

5
21/09/2017

Everyone very friendly and also came with a great breakfast one of the best i have seen at a hotel. The outdoor pool is awesome and want to come back and try this winter Coffee in lobby is offered 24 hours which is really nice

"Recent stay on our way to Canada."

4
20/09/2017

We recently stayed here on our way to Canada with a bus tour group. The rooms were nice and clean. Had problems with the TV but figured out it was not plugged in. Other people in our group had problems with their tvs as well. The pool area is great. They have two different hot tubs (even handicapped accessible) and the pool is heated and goes from inside to outside through a flap of heavy plastic in the wall. Nice location. Would recommend.

"Best Stay Ever"

5
20/09/2017

Todd Kathy and Tia at the front desk were exceptional. Not only was I checked in at record time, My stay was just perfect. Beds were soft and rooms were clean. Price was right and easy access to Portland.

"Wonderful Staff"

5
19/09/2017

My husband & I originally planned on staying here for one night on our return trip through to New York State. When my husband unexpectedly got very sick and ended up in the hospital, the staff helped with calling 911, extending my reservations, getting a room for family that came in and being flexible about not knowing when we would be able to leave. They were nothing but helpful during a stressful time!

"Could have been better"

2
16/09/2017

My husband was injured when grab bar tore off wall, he fell and hurt his back. Desk clerk was uncaring and tried to brush the injury off. Nothing was done to help us. Also, a higher rate was charged than was quoted when making reservations.

Rex Y, Front Office Manager at Best Western Merry Manor Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Carol, I apologize that you were under the impression that no one cared about your husband. Our front desk manager, Rex Yi, was notified immediately after the incident occurred and was avail to you at 5am the next morning. Rex offered medical assistance if you thought it was needed, as well as assisted you with your bags upon departure. He also compensated you for one night's stay. As a policy, the hotel is not able to provide you with a copy of the incident report, but Rex did take down a personal statement from your husband and provided that to him. If you would like a copy of the incident report, you must contact our home office. We feel like we did everything in our power to assist you and wish you the very best.

"Great hotel in South Portland"

5
13/09/2017

What a great hotel in South Portland! Everyone working here always has a smile, is friendly and is very willing to assist you in any way. Such a warm welcoming feeling. Warm, welcoming lobby.... Cold, flavored water and warm cookies in the lobby! Hot coffee 24 hrs a day, too. Our room was spotless and fresh smelling. Beds were comfortable. Kuerig coffee maker in the room and a small frig. Plenty of towels, too. The pool and waterfall spa were divine! So refreshing after a full day of sightseeing. The breakfast in the restaurant was delicious. It was served hot and to order. Friendly, attentive staff here as well. Highly recommend this place! Close to all Portland has to offer.

"Wonderful people and stay at S. Portland BW"

5
11/09/2017

Highly recommend this hotel. Doesnt look like much from the outside but the inside is well kept and every one of the employees we interacted with was courteous and extremely friendly. We couldnt have been happier and look forward to staying here again next year when we come back to Maine.

"WONDERFUL"

5
11/09/2017

Desk staff so cordial and helpful. Room was lovely. Very comfortable bed, huge new TV, two bathroom sinks, (one inner and one outside of bathroom). Fabulous breakfast! Gift shop on-site, coffee available in lobby and Keurig machines in the room. Definitely a great place to stay!! And very close to the Maine Mall! Reasonable price.

"Sweet Suites"

5
10/09/2017

If you're looking to seriously relax and have a romantic getaway, call the front desk and book one of the specialty suites. You can only book them directly with the hotel. Gas fireplace, massage chair, comfy beds, and in some suites, private whirlpool. The Merry Manor has a lovely whirlpool and a salt water, outdoor, heated, year round swimming pool - amazing in February to be swimming in a snow fall.

"Enjoyed our stay"

5
10/09/2017

My son completed hiking the AT, Portland was our meeting place to bring him home! Our stay at the best western was very nice. The hot tub was much welcomed especially by someone who's body just hiked 2,190 miles. If we visit Portland again in the future, we would definitely stay again!

"Great hotel"

5
07/09/2017

Thoroughly enjoyed our two night stay. The staff was very friendly, beds comfy, good swimming pool. The breakfast was great, including the availability of gluten free bread. The property is located close to the Portland jetport, the Maine Mall, and a location easy to navigate to other locations too.

"Great stay in the right room"

4
06/09/2017

If you get a nice room (we loved our queen suite, #358), this hotel is amazing! Pool, hot tub, clean rooms, fabulous price. If you get one of the small, un-renovated rooms (like our first one, #337), the stay isn't as nice. The staff and service is outstanding. The breakfast is pretty bad, especially if you're gluten-free and not wanting to eat tasteless eggs and yogurt every day. If you're not gf, the waffle bar is tasty. Overall, an fantastic hotel for the extremely reasonable price.

"A night away "

5
06/09/2017

Great night stay, very welcoming to our big dog- only $10 extra for a pet. Great massaging chair in room too and a decent breakfast. Would recommend. Convenient location. Coffee and cookies served in common area. Convenient access to rolls from parking lot which was also a perk with our pet.

"disappointed with restaurant and bar"

4
06/09/2017

The hotel itself was comfortable and clean. I would not recommend the restaurant or lounge. The staff was less then courteous and the service was slow. We were there for a relaxing fun weekend with friends and the service was so slow we just went to bed.

"Friendly Staff"

4
05/09/2017

Great service, clean rooms and areas, breakfast area needs some work. No elevator to second seating area for breakfast. Many rooms, lots of parking. The ferry is every close only took us 7mins. Beach is also every close.

"Let's just say South Portland is NOT the place to be!"

2
31/08/2017

I always like to start with some positives. The staff was very friendly, there was ample parking, a large selection at their complimentary breakfast, and there are 3 pools (2 inside and one which is slightly inside and then expands outdoors). I have to be honest though, I was surprised I didn't see more reviews mentioning the location not being in the nicest area. Convenience wise yes, it is just off the major highways, and only about a 10-15 minute drive to downtown Portland, but let's just say I wasn't too comfortable when I had to run outside at night to grab something from the car. They do offer shuttle service throughout the day which is also nice, but we didn't know that until we were in for the night. I wish they told us about the shuttle at check in since parking in downtown Portland (which is most likely where you'll want to be if you are visiting the area) is very expensive, and not so easy to come by. The rooms were regular rooms, 2 beds, a chair, tv and bathroom area. There was a mini fridge, microwave and coffee maker. Since we travel as a family (2 adults & 2 little ones), we typically do like a larger room or suite so our girls can run around and stretch their legs, but that was not an option here. Although I was happy they had the pools as an option, our time at the pool was short lived. The kiddie pool and hot tub were both very small, and the room itself was poorly lit. They do provide towels but they are really only large enough for a child, so bring your own if you plan on using one. The main issue I had with our room was the door itself. It really needed to be pulled closed to make sure the lock caught, and bc of this, our little one (not yet 2), was able to open it on her own and try to make a getaway! I don't mean to come off sounding snobby in this review, it's just when you travel with kids, you want to have a nice space to spread out, and feel comfortable walking to your car if need be, sadly, that was not the case for me here.

"Nice hotel"

4
30/08/2017

The hotel is nice and very accommodating. There is a massage chair in the rooms which is very nice after going in the hot tub. The pool starts off inside and ends through a certain yo the outside with a grill area. The only downfall is is that it is very noisy and you hear everything throughout the night from surrounding rooms.

"Wonderful hotel"

5
28/08/2017

Looking for a wonderful hotel that is family friendly and close to everything in the Portland stay here. They have an amazing pool, hot tub, full free breakfast, internet and very family friendly. We have been coming to this hotel for 20 years and have never been disappointed.

"Great stop for the night. "

5
28/08/2017

Just here for one night on our way thru from Fredricton NB back to Ontario with a side trip to Boston. Late night check in was smooth. Nice big clean room with everything you need. Fridge, microwave and Keurig. Free breakfast as well!!

"Quick but Comfortable Stay"

4
27/08/2017

We arrived at 12:30 am, and greeted by a very helpful staff. The hotel is near the airport but not close enough to be on the flight path. The room was clean, had a microwave, Keurig and fridge. The breakfast had the basics, and everything was clean and working.

"lobster lover"

4
24/08/2017

good location to all the surrounding activities.the pool was nice,also the hot tub has a waterfall.Breakfast next door in the restaurant was very good.The room was nice and clean,coffee in room was a single serve keruig .

"Best Western Merry Manor Inn"

4
22/08/2017

My stay was fine, room was very clean and the hotel was very convenient to the highway, easy on, easy off and centrally located to many things. I would stay again. Breakfast was fine also. The lounge was very nice.

"Great hotel"

5
22/08/2017

Great hotel, I will definitely come back here to stay. Very quiet and comfortable rooms with internet that actually works. Located in a convenient area of town for vacationers and families traveling..

"Stop on the way back from Canada"

2
19/08/2017

This Best Western did not compare to the one we stayed in a few days earlier in Dartmouth Nova Scotia! The room smelled stale and moldy! We had to walk far to get there! The driveway was below our window and loud all night. We argued with the manager both when we got the room and the next morning. It took a long time but we got a discount finally. I do not recommend this hotel it was full of kids on the way somewhere.

Brian T, Manager at Best Western Merry Manor Inn, responded to this review
Rosemary, we wish you the best in your future travel plans!

"Love this place!"

5
19/08/2017

We absolutely love staying here. It's become our family getaway spot. The kids and I love the pool and my husband the hot tub. Our favorite is New Years Eve and playing in the HEATED pool when it's snowing out. The beds are so comfortable and the staff is amazing. You also get coupons for free continental breakfast at the restaurant next door. It has something for everyone and guaranteed to fill you up.

Brian T, Manager at Best Western Merry Manor Inn, responded to this review
Amber, we are glad to hear that we are your family's getaway spot. The pool is nice in the summer, but the winter is when it really becomes our guests' favorite spot. Like you said, there is nothing like swimming outside in the winter with the snow all around you! We look forward to see you back this winter!

"Loved it!"

5
17/08/2017

I went here with my family to know maine and we loved it. Cleans rooms and great customer services, easy check in and check out. Planning a second time. It was a 1 night stay but we enjoyed it. We recommend it 100%.

"Everything you Need!"

5
15/08/2017

We stayed on the Best Western Merry Manor for a group hockey tournament. Everything was there that we needed. The breakfast in the morning for our large group was very good and it provided the kids some good energy to start the day.

"Decent hotel for value"

3
14/08/2017

Selected hotel based on price per night. Was the lowest for what seemed like a decent room. Although the bed was comfortable, the hotel (rooms mostly) definitely need to be updated or at a minimum maintained. While the decor was old, there were several cases were we noticed peeling wallpaper or what appeared to be stains on the carpet. We also found a dead bug in the bathroom upon check in, which was very unfortunate since it had just been cleaned.

"Complimentary upgrade in bad weather"

4
14/08/2017

Size and features room upgrade made a wet ride much more pleasant. Very appreciated. Gas fireplace and massage chair took the rain depression out of this leg of the trip. Good pizza recommendation nearby (Romeo's).

"Good Option from Expensive Downtown Hotels"

4
12/08/2017

The Best Western is on the south side of Portland that is about a 10 minute drive from downtown. The hotel is a good option for just a place to stay near Portland. Everything was pretty standard in terms of room, beds, breakfast, etc. It was half the price of staying in downtown Portland.

"Nice Stay at Merry Manor"

4
10/08/2017

It's not fancy, but this was a nice and reasonably priced hotel. Room was comfortable and quiet. Breakfast came with reservation and it was so-so. One day we made our own waffles and they were good. Didn't get chance to check out the pool or workout room, but they looked fine. Plenty of parking and short drive into downtown Portland.

"Good park and fly hotel"

4
08/08/2017

Very good breakfast, clean room, although a bit worn. Convenient location. The best thing about this property, however, is that you can leave your car in the hotel lot for up to a month if you stay at least one night. And the hotel pays for the cab to and from the airport. Friendly staff.

"Great stay"

5
08/08/2017

This is a very nice, comfortable motel with really good continental breakfast included. Room amenities were new and convenient, including a huge flat screen TV. Bed was luxurious with six pillows! Lobster pasta dinner was very good and the Martini was great.

"Roadtrip"

4
07/08/2017

We stayed at this hotel for the last night of our roadtrip. The location is great- right near everything in South Portland. Check in was quick and easy. The beds were comfy and the breakfast buffet was terrific.

"August Trip"

3
07/08/2017

Nice place, close to downtown and nice staff. Bed was really nice and the TV was great. Location was really nice - easy on and off the highway. I like a lot of things about this place - price could be better but otherwise I enjoyed the stay.

"Very good and satisfactory service"

4
03/08/2017

Very good service although we were a bit early in arrival, we were accomodated with the room. The staff were very friendly and went out of their way to please us especially for finding good restaurants, especial places to visit, etc...

"On our way to Boothbay"

4
02/08/2017

My husband and I wanted to drive to Boothbay Me from Connecticut and needed a last minute room half way up the coast. We chose Bestwestern because all it has to offer plus it was away from the crowds in the Old Orchard area of Maine. Nice accommodations plus an amazing message chair in our room!

"Service was a 10 here.."

5
01/08/2017

From the front desk girls to the cleaning staff, this place is a typical BW property. They recommended great spots for food and Laura helped us get all around town with her helpful directions. Breakfast was great here, full hot & cold continental menu...

"Great Location"

4
31/07/2017

Were visiting relatives n the area. location was perfect and also easy access to Portland. The motel was a bit of a maze but rooms were comfortable and clean. Staff were very pleasant. Breakfast had a great selection but eating area was a bit cramped. Would stay here again.

"Reasonable but don't expect luxury"

4
26/07/2017

We stayed at a couple of different Best Westerns on this trip including BW Merry Manor and BW plus Portsmouth, NH. This review is for Merry Manor. Overall price was steep for BW but that's capitalism. The beds were comfortable but there was a weird smell without the AC running. The most impressive feature was the size of the flat screen TV. Complimentary breakfast at the Maine table next door was fair if you like waffles and conveyor belt pancakes. Reasonable toppings available. The ladies working the breakfast buffet were pleasant and helpful. Like the title says, reasonable but don't expect luxury which for >$200/night is a bit disappointing.

"Gross used bedsheets"

2
26/07/2017

My bed had obviously been slept in by a very hairy man and not had the sheets changed. Upon opening the bed to sleep,I first noticed a curly hair about waist level, then when I peeled back the sheet I saw the entire lower half was littered with a LOT of dark hair, and the bottom of the bed had obviously just been hastily made and rumpled, not tucked in as in normal housekeeping. I called the front desk to come check this and get new sheets. After about 15 minutes, the front desk person came up, but she did not seem surprised, and she did not come in the room to see the sheets or help re-make the bed, she just handed me the different sheets. I mentioned the sheet issue again when checking out in the morning, and the front desk person, this time a man, also did not seem surprised, nor offer any sort of percentage off or refund. I am led to believe this- not changing sheets- is a normal procedure at this hotel. I was expecting an older hotel, based on reviews and price, which was borne out in our room, but this was a one-night stay to catch an early flight, so I was looking for something reasonable. The bathroom door didn't quite close as it was an old hollow door, many times repainted, and details such as that, which were fine with us. The disgusting unchanged sheets, however, are a different matter. As a Best Western card holder, I would have expected some sort of apology or perhaps a discount. Instead I'm left feeling that dirty unchanged sheets are a common occurrence at this Best Western and other locations.

Brian T, Guest Relations Manager at Best Western Merry Manor Inn, responded to this review
I hope if you encountered this during your stay at our hotel, you notified our front desk immediately. This is hard to believe that this was at our hotel. All our rooms are thoroughly inspected after our housekeepers have cleaned their rooms. Our housekeepers work extremely hard to provide a clean and comfortable room for all our guests.

"Great breakfast"

3
25/07/2017

We stayed here for 3 nights. Our room was descent but it seemed to have a damp feeling to it with a bit of a smell. The pool area was nice and the water was warm. They had a great hot breakfast which was included in the rate. We got a great rate so I think we got our money's worth.

"very comfortable safe place close to where you want to be ocean shopping"

5
25/07/2017

Very nice atmosphere. Staff was very friendly checking you in and out. Room temperature was great. Very nice a.c. Decor of the room is all up to date. Rooms immaculate . Free complimentary breakfast next door Main Table. the ladies did a great job making sure there was plenty of food. Pancakes, French Toast, Waffles toast, fresh fruit Orange juice and Apple with plenty of coffee. Awesome hotel

"Wonderful accommodations and easy on the wallet...."

5
24/07/2017

We headed to Cape Elizabeth for a wedding and this was a suggested place to stay. The reservations were easily made and the hotel placed all of the family and friends in a common wing. The place was clean and staff accommodating. The coordination was terrific....we were so surprised with the great heated pool and hot tub/waterfall. That was exactly what we needed after a long drive. The lobby had hot coffee and cold water with fresh fruit to flavor it.The breakfast that is included had enough variety to satisfy all of our folks. While a bit out of the way we did not have the noise of the very busy downtown Portland. Some wedding attendees shared that they were up most of the night in places they had stayed and paid a lot more for. We used the shuttle service that was free to get ourselves to downtown Portland for a little fun. I was happy we got great value from this location but the frosting ON the cake was the accommodation they made for my daughter who had recently injured herself and had a broken ankle...they installed extra shower bars just for her! Who does that? Then we realized my husband left behind his electric toothbrush...and they mailed it to our home. So you see this was a very customer focused place and we were over the moon happy with our stay. I hope we have a reason to return to the Portland area and you can be sure will book ourselves at this merry little gem of a place!

"Average Stay"

3
20/07/2017

Pros: Really comfortable beds, close to all, lovely pool and outdoor area, pleasant front desk staff, quiet. Cons: the bathroom needs severe updating, the breakfast was disgusting, breakfast staff rude.

"Just Average"

3
19/07/2017

We stayed at this hotel in June , the location of the hotel is very good for visiting other areas , however there is nothing around it within walking distance if you wanted to walk out early evening , our room was a double room not overall spacious but OK, electric massage chair in the room , fridge , microwave and coffee machine , the room was very dark inside due to the location , the pool area was OK but too much concrete and the out side of the hotel looked shabby , Breakfast was of a good standard with warm items , the pub next door served good food and had a happy hour every day , it is the only place to eat unless you want to drive I would not stay there again due to the location

"Great Place to Stay"

5
19/07/2017

This was the first time staying at this hotel and I was very satisfied. The beds were extremely comfortable. The staff was very nice and the location was great. Only wish I had tried their restaurant.

"Vacation/ Overnight Stay"

5
18/07/2017

Very nice place to stay at. Has a very nice restaurant and breakfast. Has hot tub indoor, the pool is outdoors. Very nice town , Portland is very pretty. We stopped at the gas station next to the hotel, and I bought a Willie Wonka Golden Ticket Scratch off lottery ticket for $10 hoping I'd win the Chocolate Factory, and I lost my $10!

"i always stay here"

5
17/07/2017

everything that i need and the location is great for my purpose. the newly renovated rooms are very nice, and comfy. the breakfast is delish as well. (great blueberry muffins ) I will remember my suit next trip, the pool looks great.

"Good stay"

3
12/07/2017

Nothing exceptional except staff. Motel was satisfactory for use after arriving on the ferrry in the evening. It s an easy reach, about five minutes from the ferry, and check in is fast. The hotel is rather dated and the grounds are limited. We had a first floor room and I would not want to lug my luggage up the stairs. If you are elderly request a first floor room.The breakfast provided was very good.

"OK for one night"

3
11/07/2017

This hotel has an excellent location. It is just off the main highway and easy to find. Many bus tour people seem to stay here. Could use an update in the rooms regarding curtains the windows and a definite remodel in the bathrooms . The pool area seemed fine. The breakfast also needs improvement particularly on the quality of most items. Just OK for one night and the price is reasonable

"Another miss"

1
11/07/2017

Usually my husband researches hotels very carefully, but somehow he was not as thorough with this one. The photos on the website are a bit misleading, as this hotel is in a pretty sketchy area, where the surrounding buildings seem deserted with unkept grounds. The pool here is TINY. The rooms are okay, but our bathroom wasn't very clean. Service was fair, but nothing great. The free breakfast was not great. Instead of the usual waffle maker they had a weird pancake making conveyer belt machine. We avoided that.

"Great family place"

5
10/07/2017

I have been staying at the Merry manor for years... with recent updates and a new lunch/dinner place with bar next door- great place for the little ones that need to be back at home base- warm salt water pool and grills ready for the using! Actually had a great cook out by the pool with local family members- kids in the pool, seniors under the umbrellas! Couldn't have asked for a better fourth!

"Merry Manor hotel is best value in Portland"

5
10/07/2017

Room was squeeky clean and nicely appointed. Massage chair was welcomed after a long drive and the huge flat screen was very enjoyable. I was excited to find out that room service is now available from attacched restaurant.

"Good for the price"

5
06/07/2017

Used Merry Manor for an overnight as it was the halfway point to our final destination, so proximity to Portland proper was not important. If you are travelling specifically to Portland, maybe consider something closer in, but if you're like us (just passing through) and are looking for a clean, convenient accommodations at a good price, it would be tough to beat this hotel.

"Totally worth it, a better bed would make this excellent."

4
05/07/2017

They had the best breakfast selection I've seen for an inclusive meal. Hot tub was great. Their restaurant had EXCELLENT food and a reasonable price. There were 2 downsides but not enough to affect the rating. The bed was too hard for my taste and the room smelled a bit dusty. It appeared clean but I suspect there are hidden places that didn't get attention in a while.

"A Jewel of a Hotel in South Portland"

5
05/07/2017

The Merry Manor Inn is a lovely hotel with a very appealing pool and hot tub area. Grills were provided for guests, which were located near the pool area. The room was spacious, the king-sized bed was very comfortable with lots of pillows. The A/C worked perfectly. The shower pressure was very good with plenty of hot water. Toiletries were provided on a daily basis. A very appealing feature was the free breakfast. Most hotels offer continental breakfast. It was a treat to enjoy a full breakfast each morning of our stay. The staff was very friendly and were quick to refill emptied containers. The pool/hot tub area were both inviting and lovely. The heated pool was a nice feature! The pool area was well maintained as well as the grounds in general. We always spotted staff tidying up! We found all staff members to be very pleasant and every staff member we ran into was very warm and friendly. The hotel is very close to local attraction!. The Portland Head Light, Scarborough Beach, and the water front district were literally minutes away. We highly recommended this hotel and plan to stay again very soon!

"Comfortable hotel"

4
05/07/2017

This hotel is comfortable for family stay, the layout is zig zag but it has most of the amenities including breakfast. The breakfast room is very small to accommodate all guests and tables are placed so closely that there is not enough space to walk. The staff is good. The fruit water, cookies and coffee at front are nice refreshments. Air conditions are nice and quite!! Bathrooms and furniture are in good shape. Swimming pool is also well maintained.

"Ok stay"

3
04/07/2017

We had a short stay before we were able to get into the cottage we rented. This was not bad for a 1 night stay over. Location is ok. Room was fair at best. The breakfast left much to be desired. I would not stay for more than a night.

"Great value if you don't need to be right in town - Property is in South Portland"

4
29/06/2017

Friendly staff, from the front desk to the complimentary breakfast staff. Good, hot breakfast with bacon & sausage, biscuits & gravy, waffle maker, breads & bagels, juices, cereal, yogurts, etc., and even an espresso machine! My king room had a full bath, and an extra sink with the microwave, Keurig, and mini fridge. BUT the real game changer was...a MASSAGE CHAIR! What a wonderful surprise! Large flat screen TV, coffee 24/7, Good internet. Oh, but the CHAIR! The property is closer to the airport than the shops and downtown harbor area, so if you need public transportation, you'll want to figure that in. I probably have $70 in Uber charges with going in & out of town, ($10 ea way), seeing Cape Elizabeth (15.50 each way) & the jetport ($8.50).

"Great Hotel"

5
26/06/2017

This hotel is great! I have stayed here several times. My grandchildren love the pool. The water was very warm. They love the hot tub too. The main desk was very helpful and polite. Location isn't far from the Maine Mall or OOB.

"Surprising for the price"

5
26/06/2017

We stopped here for one night, last minute. The location and curb appeal left something to be desired, but the staff was friendly, warm and welcoming. The room was clean, well kept, updated. Wifi very functionaly. We were expecting something of much lower quality. So it was a pleasant surprise for the price!

"Military Veteran Reunion"

5
25/06/2017

The best way to describe facility is to take the bull by the horn and visit it yourself. The annual upgrades are always for the benefit of the guest. We have not found another motel on the east coast with more friendly and helpful staff. We could continue but think enough has been said.

"Amazing hidden gem"

5
22/06/2017

Everything about this hotel is amazing. I can't believe the value you get!!! One of the best hotel pools ever!! Stay there for a week and was so incredibly happy with everything at that hotel. Hope the secret doesn't get out ;)

"Return visit and we'll be back"

5
18/06/2017

This was a second visit for us and this time we came with our children and grandchildren. We all absolutely had a great time and we will be back. The pool was a great addition and we all enjoyed it. In our previous visit, we enjoyed the Maine Table restaurant. The grandchildren were all happy with the breakfast and felt they should have breakfast all day as it was so good.

"Great hotel"

4
15/06/2017

Great hotel. Have stayed there before. The room is clean, and fresh. The room has a massage chair, but not really that important. The room we had the entrance door and the bathroom door stuck, especially the bathroom door. Work needs to be done on this section of doors. The staff are wonderful, and we found that they re modelled the breakfast area..great job. It was refreshing to check in and find a large pitcher of ice ice water with orange slices, what a nice refreshing drink especially when it was 34C that day. The location is great and so close to everything.

"Debbie"

5
13/06/2017

Very nice hotel. Good location. Would stay again. Staff was very nice and helpful. Rooms were very clean. Good breakfast included. Only five minutes away from south Portland and cape Elizabeth. Nice pool.

"A great play to stay near Portland"

5
13/06/2017

The hotel was spotless, the room was very comfortable. The breakfast was good with many choices. The person that checked us in was kind enough to put us in a different wing of the hotel from the elementary school group, which I found very thoughtful. The hotel is only a 10 minute drive from the Portland waterfront. I would definitely stay here again!

"best value"

5
12/06/2017

What an incredible experience staying at the hotel, more than helpful staff, very clean and most importantly team members had passion for their job. would highly recommend this to any type of traveler, albeit leisure, or business.

"Quick trip"

4
11/06/2017

Rooms were very clean and comfortable. Desk staff was friendly and helpful. Located close to Portland, Cape Elizabeth and Freeport.The breakfast was not a great experience, not enough room in dinning area and food was not that good.

"Best Western Merry Manor Inn"

4
07/06/2017

The hotel location was great, everyone was very friendly and courteous from check-In to check-out. Yes the bathrooms are a little small but not a big deal. We had a microwave and mini-fridge in the room, and the flat screen tv was huge - HBO was included. The beds are in between firm and soft, and the pillows are great - we had 2 queen beds and each bed had 4 fluffy pillows, soft enough to feel great but firm enough that they didn't collapse/go flat in the night. Only hitch was housekeeping didn't come one day out of the four that we stayed but otherwise it was fine. Definitely easy commute to downtown Portland, and free wifi and parking are a plus. We only used the free breakfast one of the days, and it was pretty good, not just your continental type - they had waffles, muffins, bagels, cereals, sausage, bacon, eggs, coffee and juices, etc. The sausage could have used a bit more browning. but it was cooked through. There was plenty of seating for everyone, not like some places that only have a few tables. There are lots of options downtown for eating and shopping, and there's a mall close by, and a Hannaford grocery store and pharmacy within a mile or so of the hotel if you need it. If you don't want to eat at the hotel, there is a restaurant called "The Egg and I" down the street that has good food and friendly service. If you want an awesome burger and/or brunch options on Saturday or Sunday check out the new BRGR Bar in Portland - awesome food!! DeMillo's floating restaurant is an experience not to be missed, although the food has changed a bit from our last visit - Gelato Fiasco is a great after dinner treat, and you can walk off the calories in all the shops. Parking is metered on the street but there are plenty of parking garages/open air lots available - just be prepared to pay about $20 for 4 or 5 hours of parking - if you eat at DeMillo's they will validate your parking for the time you are at the restaurant plus an additional hour so that can save you some money. There are boat tours and ferry's to take you to the islands if you want to explore. All in all, I'd stay here again when visiting Portland - great time and lots of fun.

"Not the Best, Best Western"

1
04/06/2017

Don't stay here, the A/C didn't work and they tried to rig it thinking blowing the fan without the compressor working would satisfy us! Nothing cool about the air blowing out. The maintenance man acted like he didn't speak English but he spoke and understood everything we were saying but chose to pretend like he did all he could and the problem was fixed.

Brian T, Manager at Best Western Merry Manor Inn, responded to this review
On behalf of the Merry Manor Inn I would like to apologize for the recent trouble you had at the hotel. We strive to have the best room amenities and customer service in the industry. I am sorry to hear that we fell short on these and will work hard to improve this for all future guests coming to South Portland. I would like to thank you for taking the time to let us know what happened and I hope you will try us again in your future travel plans. Brian T Guest Services

"Excellent stay"

5
30/05/2017

We had a wonderful time here. Very clean, courteous and helpful. Will come here again when the opportunity presents. Close to activities like shopping, restaurants and ocean. Our family really enjoyed our stay.

Brian T, Manager at Best Western Merry Manor Inn, responded to this review
Connie I would like to thank you for taking the time to write such a great review of the Merry Manor. I hope you got a chance to try out all of our great amenities like our outdoor heated swimming pool and indoor Jacuzzi. Once again thank you for your great review and we look forward to seeing you the next time you're in South Portland. Brian Guest Services

"Good motel"

5
30/05/2017

I have stayed at this motel on every trip to Portland, ME. with the exception of one time due to their high prices during the particular time frame of my vacation. I have not been disappointed with it.

Brian T, Manager at Best Western Merry Manor Inn, responded to this review
Thank you for taking the time to write a great review for our hotel. I am happy to hear that you are a frequent visitor of the Merry Manor; I hope you are able to enjoy all of the great amenities we have to offer. One of my favorite things is the new Espresso machine in the breakfast room that can give you that extra kick start in the early morning. Thank you again for your continued patronage to the Merry Manor and we look forward to seeing you next time. Brian Guest Services

"very pleasant"

5
29/05/2017

we enjoyed our stay at the hotel very much. staff was helpful and friendly. we had a king room. bed was comfortable enough, lots of pillows. It had a small separate kitchenette with Kuerig, microwave, small fridge and a little shelving to unpack our cooler. Shower had good water pressure and hot water. There was also a recliner massage chair .

Brian T, Manager at Best Western Merry Manor Inn, responded to this review
Tammy I would like to thank you for your recent review of the Merry Manor Inn. It sounds like you were able to try most of our great amenities that we offer here. I am happy to hear you got a room with a massage chair; there is nothing better after a long day then a nice massage. We hope you will come back and see us again soon! Guest Services Merry Manor Inn

"A great night stay"

5
26/05/2017

My wife and I loved this property. All the employees were friendly, room was comfy and clean, bed comfortable, which helped us both have a good nights sleep. Had dinner on site and found the food to be very good and reasonably priced. Although the portions were quite large I did manage to eat it all. Would definitely stay here again if in town.

"Wonderful venue for reunion"

5
26/05/2017

The USS Brownson reunion was held at the Merry Manor Inn. The hotel did a wonderful job hosting us. Staff was very welcoming and accommodating. Will definitely be returning to see more of the beautiful Maine coast!

"PA Fam"

3
24/05/2017

Room layout needs to be updated, a lot of unused space due to a wall that has no purpose. Bathroom is smalll and outdated. If unused wall is moved an additional 2-3 feet could be added to the bathroom.

"Average"

3
22/05/2017

This hotel needs a make over but overall not bad. Did find the bed uncomfortable and bathroom needs to be renovated. Hot tub not working and pool was dirty so we didn't get to use. The breakfast was really good however room it was in was crowded.

"Maine stay"

4
21/05/2017

It served its purpose. The room was small for two people. The staff was friendly. Breakfast was good and plenty. I would stay here again. Just not in the room I was in. Restaurant attached is bad either.

"great value"

4
16/05/2017

we stay here all the time. convenient, nice staff, clean and comfy rooms, nice restaurant, awesome pool...what more could you want? convientely located off both I295 and I95. Close to downtown. Parking!! Great price and breakfast included!

"Great stay!"

4
15/05/2017

We met here for a family reunion. Perfect location, price and service. We have stayed here several times over the last few years and will likely continue to have our reunions here. The staff was friendly and accommodating. Pet friendly too!

"Good For What I Needed"

3
12/05/2017

I was lucky enough to have a gift certificate for a one night stay at this location. I utilized the stay to coincide with work trainings I had so that I did not have to travel as much. Check-in was a breeze but the front desk associate failed to inform me that the entrance closest to my room was closed due to construction. I wish I had known this because I ended up walking half the hotel with all of my belongings just to get to my room. Once in the room, my only complaint is regarding the bathroom. The toilet was wobbly and I often felt like it could tip over. Additionally, the toilet was very loud and every few minutes it would sound like it was flushing which made it difficult to fall asleep. The granite had dark spots where there was water damage in the shower. Also in regards to the shower, the fan light was out which made it a little darker when showering in the morning but wasn't a huge deal. The location was great for what I needed. I was 15 minutes from the training center and 5 minutes from the mall. Truly I just needed a place to relax and sleep which is what I received. I was disappointed in the restaurant on site as they had served me moldy cake - I did take this up with the restaurant manager. However, for this reason I opted not to eat breakfast at the hotel for the fear of mold. Outside of these things, I was happy with the stay and if I need a place to stay that is accessible to many locations in the Portland area this hotel would certainly be a choice location.

"Friendly Staff / Enjoyable Heated Pool"

5
05/05/2017

Staff were excellent upon arrival. Rooms very spacious and clean. Some undergoing upgrading. Good size TVs from recent upgrading. Great heated pool facility with hot tub. Excellent restaurant facility with great selection of local beers on tap..

"Best!"

5
03/05/2017

Best Western Merry Manor has it all. Great rates, extremely friendly and helpful staff. Rooms are spacious, extremely comfortable bed! Complimentary breakfast offers many more choices than most hotels. One of my favorite places to stay

"Outdoor pool in the winter in Maine, a great Surprise and bonus"

5
02/05/2017

We stayed at this hotel 3 weeks ago, Very affordable, clean and great location. Breakfast was Eggs, hash, bacon, muffins, fresh fruit and waffles. Then the bonus was the outside pool in the winter. That was awesome. Staff was very helpful.

"Amvets District 1 meeting"

5
01/05/2017

Fantastic service, great breakfast, outstanding accommodations All were helpful. Made sure we were comfortable. Provided wonderful smiles Their restaurant is outstanding. The chef knows his trade, a true 5 star man, thank you Paul.

"Love it!"

5
24/04/2017

Great place! Love the casual friendly atmosphere. Come here often on business and with my family. The breakfast is great, kids love the pool. Convenient location. Will keep coming here! Friendly and helpful staff and love the cookies!

"VERY PLEASED WITH OUR STAY"

5
24/04/2017

We had a very pleasant stay that will be repeated in the future. Everyone was very pleasant and helpful. Very family friendly and tolerant to small children. The atmosphere was very friendly and the staff treated us more like family then work. At breakfast the staff helped the children to get their juice which allowed us to enjoy our meal. We were very pleased and will be returning in the near future

Brian T, Manager at Best Western Merry Manor Inn, responded to this review
Thank you for your recent stay with us. We are delighted to hear that you found the hotel to your liking and accommodating to your needs. We hope you will come back and visit us again!

"Look no farther then Best western"

5
21/04/2017

The best motel you'll ever find and need. 110%.. I will never stay at the economy motels again.. These guy's know what there doing and will make your stay the best you have ever had and trust me the breakfast buffet is to die for. For the price you can't go wrong

"Comfort in Maine"

5
16/04/2017

The hotel is well appointed with great service and restaurant. The buffet breakfast is the best I have ever experienced at a Best Western in North America. The staff were very accommodating and the room facilities worked very well. The bed was extremely comfortable which led to great nights sleep.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Donald, thank you for taking the time to review our hotel. You made our day with your nice compliment about our breakfast buffet being the best you have experienced in North America! This makes us proud! We strive to provide the best experience for all our guests from when you make your reservation. It was a pleasure having you as our guest. We hope you will be back to visit us again!

"April 2017 Visit"

5
16/04/2017

Everything, from sign-in through the Room itself, through the Restaurant, was welcoming and an enjoyable experience for this solo traveler. The Hotel is easy to find and convenient to Portland proper and towns on Route 1 south of the city.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Alan, thank you for your recent stay with us. We are delighted that you enjoyed your stay and found everything to your satisfaction. We hope you will visit us again!

"Warm pool year round, great staff, modernized rooms!!!"

4
15/04/2017

We especially enjoy the pool on cold days, which is about 9 months of the year in ME. Staff are friendly and a help!! Rooms have been clean. Like the modernized bathrooms.. Beds are comfortable!!! Hotel is in a convenient place, close to The Mall, several restaurants, the beach and outlets.. Our grands love coming to swim when it is cold and snowy out. And the jacuzzi is kept warm and the waterfall is fun. Always plenty of towels down in the pool and indoor jacuzzi area, even a little library which is a treat too...

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay at the Best Western Merry Manor Inn. We are happy to hear that you enjoyed your visit with us and the pool! It is a big hit all year, but especially in the winter when Mother Nature says you should NOT be swimming OUTSIDE! Our maintenance team works diligently to keep it running all year for our guests to enjoy! We hope you and your grandchildren will be back to swim, and stay with us again!

"Feels like home "

5
13/04/2017

We love this hotel , it is clean and comfortable and very accommodating. The beds are comfortable and the rooms are equipped with all you need , bathroom is small but as I said it is kept up and very clean . We love the back drive up rooms and the decor is cozy .

"Stay at Best Western Merry Manor Inn"

4
11/04/2017

We enjoyed a lovely stay here. Room was clean and comfortable. Bathroom a little small. Bed was very comfy. The continental breakfast was fabulous. Lots of hot food to choose from. Close to restaurants.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Tony, we are delighted your stay was enjoyable. We get many great comments about the comfort of our beds and the fabulous breakfast. We appreciate your business and hope to see you back soon!

"Relaxing, enjoyable Weekend"

4
31/03/2017

We traveled to Maine from southern Massachusetts to attend a dinner theater show hosted at the Merry Manor. Although it was blustery and bitter cold outside it was warm as toast inside. We had a very relaxing and enjoyable weekend. As usual our accommodations were very clean and comfortable. The hotel restaurant and lounge were excellent. The complimentary breakfast was very good. They have obviously added additional breakfast items since our last visit. We have stayed here several times and have always been pleased.

"Good Hotel"

5
29/03/2017

The stay was great. My husband had a swim clinic he attend so it was nice to get a god nights rest before he went to it.we have stayed here at this hotel a few time this year. I like getting the coupons in the paper.

"Awesome lodging. Great manager"

5
28/03/2017

The outdoor/indoor pool here is amazing. Snow and swim. My daughter loved it. Close to everything. The breakfast was loaded. Best continental breakfast I've had. Eggs. Hash. Pancakes. Waffles. Organic yogurt. Etc

Brian T, Public Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your review. The Best Western Merry Manor Inn works hard to provide a nice warm breakfast to our guests, so we are glad to hear you enjoyed it. Thank you and we look forward to seeing you again soon. Kara

"Travelling With Yellow Lab"

5
28/03/2017

We chose BW because of their pet-friendly policy and are so glad we did! We will choose Best Westerns from now on when travelling with our lab. The room was beautiful and the staff could not have been more accommodating.

Brian T, Public Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
We are so pleased you enjoyed your stay. We love pets and want them to be just as comfortable as you. Thank you again and we look forward to seeing you again soon. Kara

"It is the Best!"

5
27/11/2016

Staff are very welcoming and friendly, but the experience starts at booking, we were booking a king size bed, and was offered at no extra cost a massage chair (My wife has a back problem). Never had this offer from a hotel before. The room was pretty standard, the small kitchen had, Microwave, Fridge and Coffee maker, the usual soap and shampoo was also present in the bathroom but, also a make up remover for the ladies another first The bed was very comfortable, the TV was a very impressive 60" with cable, the WiFi worked very well with no bottle neck. This Hotel lives up to it's name, it tries and with the little extra's it is the BEST!

"Great Stay ! "

5
26/11/2016

I came here for the first time to have a night away with my niece and nephews . They loved it ! The beds were comfortable , the outdoor heated swimming pool that lights and the hot tub with a waterfall were big hits . We all enjoyed it very much . Check in was quick and friendly. And although I haven't had the breakfast yet , I'm sure it will be good from other reviews . It's exactly what I was looking for at the price point I was looking for . I will def come again .

"Best Best Western "

5
26/11/2016

The staff Megan and Brian were very friendly and helpful with all the guest that came through. They go above and beyond at this hotel to assist guests with any and all requests from toothbrushes to extra pillows to directions to the nearest restaurants. The room was modern and very clean. There was a massage chair in our room that was an added bonus. The hot tub with waterfall was relaxing and it was neat to swim in the heated pool while still being outside in October. I'd definitely recommend this hotel. They make your stay as convenient as they can for you.

"Great place! "

5
23/11/2016

The outdoor heated pool is awesome, the breakfast has a million options, and their rooms are slowly but surely getting renovated! From new carpets to new furniture. Not to mention their suites with the jacuzzi tubs, what a plus. And the staff is always super pleasant, we call this place our home away from home. :)

"great hotel only a little bit away from it all. ( just right )"

5
20/11/2016

I have stayed at this hotel for years. I like the facility, it is clean, quiet , beds very comfortable and the great staff and most rooms easy to get to , plenty of parking . Breakfast so buffet style is far superior too most. The price in the off season is very good and I prefer it...because less people. The restarting served ups great hamburger, cooked perfectly... so very nice hotel. and my grand son loves it !

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for staying with us at the Merry Manor Inn when visiting South Portland, Maine. We are happy to hear you enjoyed everything we have to offer here at our hotel. By continuing to stay with us you are letting us know we are doing a great job, and we only want to make those experiences better for you. I also have to agree with you about the hamburgers at the restaurant; they are cooked to perfection and the very best! Thank you again and we look forward to your next visit to the Merry Manor. Brian T Guest Service Manager

"Best hotel"

5
19/11/2016

My family and I stayed here recently. We absolutely enjoyed our stay here. The staff were very friendly,polite , helpful, even the cleaning crew were nice! Everyone made us feel welcomed! It was awesome that everyone was so pleasant! The hotel was beautiful and the beds were so so comfortable! I would highly recommend this hotel to anyone!

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us at the Merry Manor Inn. We are very happy to hear you and your family had a great stay with us. From our front desk staff to any one of our many restaurant staff members we try and have the best customer service. I am overjoyed to hear we exceeded your exceptions. Thank you again and we hope to see you again when you are visiting South Portland. Brian T Guest Service Manager

"Relaxing"

5
15/11/2016

Room was very clean and smelled great. After a long drive to get to my doctor's office, I especially appreciated the massage chair in our room. Staff were friendly, registration was quick. Breakfast was great.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your great review of the Merry Manor Inn. We are elated to hear you had a fantastic stay with us. The massage chair in the king room is such a nice treat after a long drive to the hotel. If our guests are happy from check in to check out it makes us feel we are doing something right! Thank you again for your recent stay and we look forward to seeing you on your next trip to South Portland, Maine. Brian T Guest Service Manager

"Nice Hotel"

4
15/11/2016

I stayed here on a sunday evening on a recent business trip. Great access off the turnpike with plenty of parking. I stayed in a king room. The bathroom was very clean and the room was nice. This hotel had the largest wide screen TV I have ever seen in a hotel room! I ate dinner at the lounge. The food was O.K. but the bartender was not very pleasant. I would stay here again.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent review of the Merry Manor Inn. We are very happy to hear you had a great stay with us. We are currently in the process of changing all of our TV's to 55 inch screens so you will have that in any room in the building. I am sorry to hear the bartender was not very pleasant the night you ate at the Maine Table. I will make sure to look into this to see what happened. We at the Merry Manor strive to have the best customer service in the industry. Thank you again for your review and we will look forward to seeing you in the future. Brian T Guest Service Manger

"Convenient location and value for money"

4
13/11/2016

Stayed here on a Friday night. The check in was efficient and the gentleman on the desk went out of his way to bring a luggage cart to the back entrance on the LL. Hotel is clean, quiet and has a number of features. The room had a frig and microwave. The continental breakfast was good but crowded when we arrived. Lots of tables, food was replenished as needed. Bacon, sausage, pancakes, waffles, scrambled eggs, egg and cheese omelette, cereal etc. All hot and tasty. This is my 3rd time here but has been several years since and am still satisfied.

"Comfy clean room"

4
12/11/2016

Affordable, nice staff, clean and comfy room. Parking and getting to the room was confusing and took awhile. Breakfast would have been good if there was enough seating or food. Good location and cookies during check in.

"Convenient to the airport, great value, always a do over"

5
06/11/2016

We love this place for our first night's lodging whenever we spend our annual fall week in Maine and New Hampshire. Near the Portland airport, well priced and comfy, it's a bargain. Friendly service with plenty of room and more than ample parking. I like to rate things on whether or not they meet my expectations at the asking price, so the Merry Manor is not rated against a Four Seasons, and, it's not priced as if it were one.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay and review of the Merry Manor Inn. We are happy to hear you had such a wonderful stay at our hotel. Fall is one of the most beautiful times of the year and this year was some of the best foliage we have had in recent years! Thank you again for choosing the Merry Manor Inn when staying in the Portland area. We hope to see you again soon! Brian T Guest Service Manager

"Would stay again"

4
03/11/2016

Hotel was dated and had a weird layout, but it was very clean. Staff was friendly & helpful and breakfast was better than average! The outdoor heated pool was nice, even in 55 degree weather! The Tempurpedic bed was nice to have & more comfortable than ours back home. Hotel location was easy to get to off the interstate and there's a convenient gas station next door. Would stay here again if ever in the area.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay and review of the Merry Manor Inn. Our outdoor heated mineral pool and spa are great this time of the year. If you enjoyed it this time you would love it in the middle of a snow storm. We are always trying to make improvements to the hotel like the Tempurpedic mattress in some of the rooms. Who doesn't love to sink right into bed after a long day in the city of Portland. Thank you again and we will look forward to seeing you again soon! Brian T Guest Service Manager

"Wonderful Stay"

5
01/11/2016

The front desk was helpful at every turn. Checked in and needed to get to a Walmart and went online to get the address for our GPS. Suggestion to park in a lot just before Long Wharf for a daily rate of 10/12 dollars for the day as opposed to the garages that charge by the hour was appreciated! The Coffee and cookies were a treat. The room was clean and comfortable and the pool/spa clean. Anyone who complains about that free "continental" breakfast is crazy. Included corned beef hash, beans, eggs, bacon, sausage....pancakes, waffles and all other basic items....and everything was kept being replenished. I do admit the eating area was small, however, trays were provided and there was an area upstairs. It was a great value as a short drive to downtown Portland. We would stay there again!

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Sue I am glad to hear you had a wonderful stay with us here at the Merry Manor Inn. I am not sure if you noticed but we also have an espresso machine in the breakfast room where you can make nice hot lattes and other specialty drinks. We bake our cookies fresh every day I am happy to hear you enjoyed those and the 24 hour fresh coffee here in the lobby. Thank you again and we look forward to seeing you in the future! Brian T Guest Service Manager

"Perfect location"

5
31/10/2016

Just returned from a weekend at the Best Western Merry Manor Inn and had an excellent visit. Our room on the second floor was large, nicely decorated, quiet and comfortable. Complimentary coffee and cookies in the lobby at all times and a complimentary breakfast as well. We didn't use the outdoor heated pool or hot tub spas but they did look inviting. The front desk staff are courteous, cordial and ready to resolve any issues that may arise. The location is so convenient since it is right of the Maine Turnpike and close to the Maine Mall and several great restaurants. We would look forward to staying here again if we are the area.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay and review of the Merry Manor Inn. I am happy to hear you had a great stay here at our hotel. I am sorry you did not get a chance to enjoy our outdoor heated pool and hot tub. We keep it open year round so you can swim during a snowstorm in the middle of winter. It is always fun watching people roll around in the snow and then jump in the steaming pool. Thank you again and I look forward to seeing you soon! Brian T Guest Service Manager

"Convenient to Portland"

4
28/10/2016

Its a nice alternative to staying near Portland (about a 7 minute drive to Commercial St.) without the high prices. Our room was located on the exterior section of the hotel. The room itself was a mix of dated furniture, modern charging usb/outlets and a flatscreen TV. The bathroom consists of the toilet and bathtub and its on the small side. Breakfast had a nice selection of hot (sausage, eggs, bacon, corn beef, waffles, pancakes) and cold items (cereal, yogurt, fruit). Staff was friendly and helpful.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay and review of the Merry Manor Inn. We are happy to hear that you enjoyed yourself while here at the hotel. We are always trying to renovate and update the rooms and amenities to give the best possible experience. I will take your notes about size of the exterior room and pass them along to our Chief Engineer. Thank you again for staying with us and look forward to seeing you again! Brian T Guest Service Manager

"Good value, minutes to Old Port District and easy highway access"

4
27/10/2016

This hotel is very convenient to the highway, just off Rt 95 and 295. The room was clean and the enormous bed was very comfortable. My room, for about $100 p/night had a mini fridge (which could be useful) and came with continental breakfast that included eggs, waffles, toast, bacon, etc. There's also a restaurant on-site if you don't want to travel out and a convenient store/gas next door. It's a good value for one or two nights and I'd certainly stay at the Merry Manor again.

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Owen, Thank you for your recent stay and review of the Merry Manor Inn. I am happy that you enjoyed your visit with us. We are always looking for feedback on what we did right and wrong to improve our service for future guests. We look forward to seeing you in your future travel plans. Brian T Guest Service Manager

"Nothing Fancy! LOVE massage chair in room!"

3
27/10/2016

Overall hotel is okay, breakfast is your standard food fare, nothing special, breakfast room is small and not laid out very well, but at least it is a complimentary breakfast. Did have an issue with someone using their key for our room and actually opening the door,! Then next morning housekeeping did the same without announcing they were coming in! Room was clean, shower head was great, the one thing I positively loved was the massage chair in the room, highlight of the stay!

Brian T, Manager at BEST WESTERN Merry Manor Inn, responded to this review
Phyllis, Thank you for your recent stay with us here at the Merry Manor Inn. I am sorry to hear that you had someone using a key on your room door. I assure you this is not typical practice. I will pass this along to our Rooms Division Manager so we can improve on that for you. We are always doing renovations and putting in high powered shower heads is one of our steps to making your experience great. I have to agree the massage chairs are the absolute best thing to sit in after a long day. Thank you again and we look forward to seeing you again soon. Brian T Guest Service Manager

"Great Value"

4
25/10/2016

This motel features clean comfortable rooms. The room had a refrigerator and a microwave. There was an indoor jacuzzi and kiddie pool, as well as a heated outdoor pool. The outdoor pool was unique in that it could be entered from indoors. The front desk was extremely helpful. The free breakfast was excellent; featuring a large variety of items. All in all, a great value.

"Amazing hotel "

5
25/10/2016

We arrived at the hotel on Friday the 21st at 3am. We drove 7 hours from NJ for a long weekend in Portland. The employee at the desk was very nice at 3am and helped us check in fast so we could go to bed. Our room was clean and spacious. The bathroom was also spacious and clean. The hotel has hair dyers in the bathroom and supplies you with shampoo conditioner and soap. The free breakfast was great they have waffles, pancakes, eggs, cheese omelettes, bacon, sausage, bagels and toast. I may be missing some other stuff. They had juice machines, coffee makers, tea bags and a latte machine that didn't work very well and tasted bad. Just drink regular coffee! The pool was awesome! It was an outdoor heated pool with a hot tub. There are grills outside by the pool you could use but we went in October so it was a little cold to BBQ. There was a gas station and 7-eleven right next door. The restaurant next to the hotel was amazing. It's called the Maine Table. Drinks were well made and the lobster stew was the best we had! French onion soup wasn't good. Needs more beef favor! :-/ Overall I would stay here again. It was pretty close to everything and was right off the highway

"Large hotel, confusing layout, nice room design"

4
25/10/2016

We returned to the Merry Manor Inn as it's a nice place to stay in Portland. It's a large hotel with plenty of parking. The layout of the hotel can be confusing if you're off in one of the far end wings. They'll give you a map of the hotel - hang onto it as you'll need it to find the breakfast room in the morning. There is an elevator. The room has a nice format. Our main room had a king bed, TV, and desk area. Wi-fi was good. And two luggage racks!! There's a small partitioned area between the bathroom and bedroom that allows for a bit of privacy. That's where you'll find a microwave and a Keurig coffeemaker. The bathroom isn't especially large, but it has a nice big counter, toiletries and a hairdryer. There are cookies available in the lobby after 4 in the afternoon and USA Today is there too. There's also coffee available in the lobby throughout the day. Breakfast is in a smallish room that's hard to find - use your map or ask at the front desk. Lots of choices: cheese omelets, bacon, sausage, muffins, pastries, bagels, English muffins, waffles with toppings, cereals, yogurt, fruit, and coffee and juices. You'll get a ticket for breakfast when you check in so be sure to bring it with you to the breakfast room as someone will collect it. The seating area is pretty small and was very crowded.

"Excellent stay"

5
25/10/2016

Good location, very clean and confortable The rooms are large and it was quiet during our stay.. Beds were firm and confortable Staff always available to help.The free hot breakfast was excellent with a lot of choice.

"Really enjoyed my stay - will return "

5
24/10/2016

The place felt somewhat like a maze going from my room to the pool to the restaurant, but that could have been from all the hiking that day. The room felt more like a small apartment than a hotel room - incredibly comfortable bed, huge television, fridge and microwave, big bathroom, sitting area. The hot tub and heated pool were incredible - overall this is a hotel I will return to. 100% satisfied and would recommend this hotel to anyone.

"Club Convention"

5
24/10/2016

We just spent this weekend at the Merry Manor Inn Best Western in South Portland, Maine. Our club hosted a convention there. There was nothing that we needed that was not provided for us. The staff was so helpful, and their experience showed in everything they did to make our weekend so fun with little effort.

"Enjoyable weekend stay"

5
24/10/2016

We went for an overnight to lessen our travel time/mileage to daughter's collegiate sports weekend. We enjoyed our stay while enjoying all amenities available. The staff was extremely friendly, nice and welcoming throughout our stay. AMAZINGLY comfy beds too.

"Comfortable"

4
23/10/2016

Visited in September on a road trip. The receptionist was probably the best we came across, very helpful. Only stayed one night, a bit out of town, but clean, comfortable and I would stay again. As in other reviews the cookies in reception were a lovely touch.

"Good Place to Crash"

4
19/10/2016

Stayed here on our last leg of our trip to Maine. Friendly and courteous. Nice pool, although we did not use it. They offer a free breakfast, however we departed to early to take advantage of it. They prepared a to-go breakfast of fruit and breakfast bars for us. All in all a good value.

"Nice, but needs an update"

3
19/10/2016

Our room was very outdated, but comfortable. My husband liked the nice chair that he could watch the game on tv in comfort. There was a flood light outside our window that was very bright and annoying. The room was kept clean and their breakfast was more than adequate. It was a good location and easily got to our destinations.

"Good value, Great staff"

5
17/10/2016

We spent an evening at the Merry Manor Best Western and found the hotel convenient to the interstate. The room was ample for two and very clean. Bed was more comfortable than more expensive places we've stayed. Breakfast was quite good and varied. The best attribute about the hotel, however, is its staff, particularly Laura who helped us out with a billing problem that I inadvertently caused. Laura was not only willing to help, but did so cheerfully. She is a real asset to the Merry Manor Inn. Thanks, Laura!

"Only had one night here but would have stayed longer"

4
17/10/2016

We were booked in for one night at the Best Western Merry Manor Inn in Portland, Maine as part of a fly drive holiday. On arriving at the hotel, we were told that we had been upgraded to Fireplace Suite. The room was huge and contained two double beds complete with large tv. The livingroom area had a settee and desk, chair and armchair with another large tv. The room also had a large fridge, microwave and coffee machine. The room was very clean. The hotel is easy to find just off route US1. Next door to the hotel is a petrol station which also sells beer, and snacks. The hotel restaurant was very good and the hotel includes breakfast with your room rate. Though the breakfast was not the best to be had, you did get the usual cereal, toast, pancakes and scrambled eggs, bacon. The hotel also has a swimming pool which we did not use. Overall the hotel could do with a bit updating décor wise but the staff were excellent and the room very comfortable and I would stay here again.

"A merry trip to the Merry Manor"

5
16/10/2016

A great wee place to stop when passing through. Staff were excellent & gave great advice on local sights. Room was large & clean with great bathroom facilities & extra sink was great idea. Beds & pillows very comfy. Free buffet breakfast was fabulous so much choice & delicious too.

"Roomy room, best hotel breakfast ever"

5
15/10/2016

Can't imagine why this hotel is not a Best Western Plus. Sprawling property. Spaceous rooms with two sinks- one within the bathroom (with the lowest toilet ever), the other in a dressing room area with coffee, microwave and fridge, pillowtop bed, and comfy pillows. Expansive breakfast with awesome blueberry muffins,had plenty of variety - waffle maker, scrambles, sausage, bacon, corned beef hash, biscuits and gravy, cereal, cappucino and assorted coffee by machine. Breakfast was a zoo with people, when leaving saw a sign for additional seating upstairs.

"South Portland Trip"

5
15/10/2016

Checking in was easy. The service was very good. The staff was friendly and courteous. The rooms were clean and neat and everything worked. The in house restaurant was very good. I would recommend this hotel to my friends.

"Good hotel, GREAT staff!"

4
12/10/2016

Stayed for 1 night after arriving at airport and before leaving for a long weekend. Had a room on the 1st floor which was clean with good beds. I agree with the reviewers that described the place as dated/tired, so much so that it's almost retro/vintage! The only complaint I had about the room was the large space between the bottom of the door and the floor-when people walked by talking it sounded like they were coming into the room! I blocked it with a pillow to mute the noise and the light before I went to bed. The free breakfast was similar to free breakfast at every other chain. That all being said, the employees were wonderful! Friendly and helpful, they never failed to smile! On the morning of my departure I had to wait a bit for a ride, and when one of the front desk women came over to get a coffee she struck up a conversation about my book. After we discovered we were both avid readers we went from there to medical conditions, pharmaceutical companies, best authors and Maine attractions. What a lovely human being, and I joy to talk to. Will definitely return for the service whenever I stay in Portland!

"visiting my brother"

5
12/10/2016

It is our second stay at this hotel. It is e very nice place and near shopping and restaurents. Breakfast included and a very good choice of products, but the space is very too small for the number of customers.Nice size of rooms and very clean.

"Mini vacation "

5
10/10/2016

My young family stayed at this Best Western on a mini trip to Maine. The room was clean and easily accessible. The bed was extremely comfortable. We were very relaxed. The location was also close to many delicious restaurants. We found the staff to be friendly and helpful. The breakfast had many options including accommodating gluten free allergies. We recommend this location for lodging. I am giving the rating a 5; however, I would give a 4 1/2 due to the rooms lacking a modern feel.

"Just ok"

3
10/10/2016

We stayed at this hotel for two days. Staff was friendly and room was clean. Hotel is a bit dated but really didn't matter to me much. The best part, bed was comfy. Big screen TV in the room. Plenty of outlets for charging things (most hotels your lucky if you can find one or two to use without unplugging everything else). Hotel is conveniently located.

"Old fashioned hospitality,that is rare in todays world"

5
09/10/2016

Its an older hotel, but is up to the modern standards.Everything in my room worked, and the breakfast is of high quality,there is even a cappuccino machine. John the night auditor was great, with wealth of local info. All staff persons I encountered were polite and friendly. The hotel has character and personality that modern cookie cutter hotels lack. BW's hotels were known to reflect their local charm and personality. Hope BW keeps to that formula,and keeps this hotel in their system.

"A fine place"

4
09/10/2016

We stayed here for one night Columbus Day weekend. It was conveniently located about a 10 minute drive from downtown Portland. Our room was around back and we had a parking space just in front of the door. No noise from neighbors. The room was good. Not too big but room for an easy chair with decent lighting. Everything worked well. Bathroom shower with tub. Be careful hot water is really hot! But good water pressure. Breakfast was better than anticipated with plenty of hit offerings like bacon sausage egg beef hash and make your own pancakes and waffles as well as cold choices. A fine place to stay.

"good and very quiet hotel"

4
08/10/2016

comfortable and clean room (there was massage chair also). Good breakfast. Free cookies at reception haave been appreciated. Big parking around the hotel. 15 minutes from the city centre by car. Reccomended hotel.

"Lovely Time"

4
07/10/2016

We had a great time visiting Maine and this hotel was central. It is a little older but clean. The pool is great (heated) and the free breakfast is very good. Not the place for divas. The restaurant next door is the same. It is older but very good. Nice wine. That was a surprise. Yes it is behind a gas station but it is clean and safe.

"Great time in South Portland,Maine"

5
07/10/2016

Room was clean and updated.Delicious meals at the Maine Table,which is attached to the premises.Highly recommend the lobster bisque soup...to die for!!Special shout-out to Brittney for her excellent service and helpful tidbits on Portland!! Close to Headlight Lighthouse and Fort Williams.

"You won't be disappointed!"

5
07/10/2016

BW in South Portland is an excellent value with clean rooms and comfortable beds. Head upstairs for breakfast as it is very spacious and less crowded. The shower pressure was also great and the double sinks a nice advantage. I would definitely recommend staying here.

"A practical choice"

4
05/10/2016

This large hotel has reception rooms, restaurant, pool and many in-room facilities including fridge, microwave, free wifi etc. Frequented by bus group tours, it is quite a busy place and there is sometimes a bit of noise transmission from room to room and from people moving in the corridors. There are a couple of small corner stores nearby, and a large shopping mall with multiple fast food and shopping facilities about a mile away. In short, for those "on the road" it is a practical stopover, but without a car it would be rather more difficult.

"Pleasant place"

4
05/10/2016

The hotel building is an old establishment but it has facilities like indoor swimming pool and spa, restaurant, reception and parties hall. Our arrival was welcome by Todd. Rooms are clean with microwave, fridge and tea/coffee facilities. Hotel is quite busy with tourist package guest, which makes a bit noisy. There is gas station with basic amenities nearby. At two miles distance there is a big shopping mall. Which has Macy's also with many other fashion designers shops, pharmacy, food hall etc. I will stay in future as it is not a big budget hotel.

"Great quiet stay"

4
03/10/2016

A good Best Western hotel room that you would always recognise. About 4 miles outside Bar Harbour. Beware there is a breakfast room with a very good buffet breakfast, but no restaurant! You can walk down to the Log Cabin along the road (15 minute walk. - take a torch) which is a great restaurant or drive towards or into Bar Harbour for food. Staff were very friendly and helpful and the hotel great for a quiet nights sleep.

"Pleasantly Surprised...."

4
03/10/2016

After looking for a last minute hotel in Portland that wasn't going to cost $400/night I decided to try the Best Western Merry Manor. We had stayed at this hotel years ago and was pleased so decided to revisit this hotel. I'm so glad that I did. We got a room with a full breakfast for a reasonable rate.

"Comfortable and Safe stay"

5
03/10/2016

My stay was comfortable and safe with a clean, inexpensive room and restaurant adjoining that was reasonably priced. The hotel staff was exceptionally friendly and answered all of my questions perfectly.

"Great Hotel and location"

5
03/10/2016

We stayed in this hotel for three nights. We liked the room, the service, the Breakfast Room, the Restaurant and the location. It was close to all the amenities and not far from Old Orchard Beach - about 20 minutes drive. Would recommend this hotel.

"Overnight stay"

4
02/10/2016

Overnight stay for business. Place was clean and very convenient to everything.Area was safe. Bed comfortable. Staff was friendly. Didnt take advantage of the free breakfast, so I cant comment on that. Would definitely book here again.

"Great stay"

5
01/10/2016

Exceeded expectations in every way! We booked a king room. Every space in the hotel was squeaky clean and the linens were plushy. The pool and hot tub were tastefully unique, clean and well-maintained. My husband especially felt spoiled with the giant tv. Tip: Request a massage chair!

"wonderful as always"

4
27/09/2016

My husband and I stay here very often it is one of our favorite places to stay! The hot tub with its waterfall is awesome! The indoor/outdoor swimming pool is always a wonderful treat! The staff is always friendly and ready to help!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Tracy for your recent stay with us. We are delighted you and your husband enjoyed another great stay! It makes us happy to hear that we consistently deliver a top-notch stay every time you stay. We look forward to seeing you back again soon!

"Nice Inn"

5
26/09/2016

The hotel was quiet inside and the room was pleasant. The breakfast offerings were numerous--pancake, waffles, eggs, bacon, sausage, etc. The weight room was okay with minimal items. Staff was pleasant and helpful.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. We are delighted you enjoyed our complimentary breakfast. We have many options for our guests to choose from. We hope you enjoyed your Maine visit and visit us again!

"Comfortable, clean"

5
26/09/2016

I don't normally stay at Best Western, but this had great reviews on Trip Advisor, so we did stay at the Best Western Merry Manor Inn in South Portland, ME. The staff were very friendly and helpful, the room was clean and comfortable, the included breakfast was very good. The indoor and outdoor pools were clean and sparkling. The chocolate chip cookies and coffee available at the front desk in the late afternoon just hit the spot. I can't say enough good things about this facility. Granted, it wasn't new, but it was updated and one of the best that I have stayed in. I definately recommend it.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Recommending our hotel is the best compliment you could pay us! Yes, we are an older hotel but as you mentioned, we are clean, comfortable and have updated many areas. The best news is that we aren't done updating! I am glad you had a chance to enjoy the outdoor pool. We keep it heated all year long for our guests to enjoy. And yes, we have the BEST cookies that always hit the spot! We look forward to having you return and stay with us again!

"Destination wedding"

5
26/09/2016

My husband and I went to South Portland for a wedding and wished that we had planned to stay longer since our accommodations were more than we expected, especially for the cost. Location was convenient to sights. Outdoor pool area was impressively decorated with an autumn theme. Had time presented itself, it would have been nice to lounge there. Had to check out right after a very nice breakfast that happened to be, to our surprise, complimentary.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Elaine, we wish you could have stayed longer too! You will definitely have to come back for a winter visit when you can enjoy a winter swim in our heated outdoor pool. There is nothing like swim outside while the snow falls around you! We are happy to hear you enjoyed our complimentary breakfast. We look forward to seeing back again soon!

"bed bugs help"

3
25/09/2016

I stayed in May 21-25 and on second floor. It was a nice bed but I kept my things off the ground and didn't think to look for bed bugs when I was there but when I got home five weeks after my stay I had a manifestation of bugs. Oh my God how horrific and I cant prove they were there but I paid $1050 for my trauma. I called the assistant manager and he was an rude to me, and I talk to the actual owner of the hotel and he said he would get back to me. He figured they were not there and had to check. I fly one time per year to enjoy my self, and when I went this year it was bed bug city. I checked down the road and they are everywhere. The manager has not got back with me. All I ask was my half of my room back and I assume responsibility for my half, he has yet to get back to me. Now I never said they had them but what are the odds I stayed at that hotel and return home and get a manifiestation after staying in strange hotel. I stayed 4 days, so I hope no one got from that room. When I spoke to first manager he smarted off and said you may get the bed bugs from the airport, I said sthey hang around beds man. He was rude. The day time manager was not rude but I guess he don't know health department here I come. The day and night manager have spoke to me, and also I called Western and they said the hotel was responsible. They have yet to call me and apologiz, or offer me half of the money.

"A home away from home"

5
25/09/2016

This hotel is the very best. The employees are courteous and efficient. The service is excellent. It has a heated outdoor pool, a wide screen TV in each room and coffee and beverages 24 hrs. a day. It has free computer service and a gym. A restaurant on the premises with the food that is excellent. I highly recommend this hotel. A microwave and refrigerator in each room with a separate dressing area.

"Well maintained, clean, pet friendly, great brekkie, but showing it's age"

4
25/09/2016

Rooms are very clean but the hotel is showing its age. Staff are helpful and friendly. Pet friendly. Good value for money. Breakfast is quite good, lots of choices from low fat yogurt and fresh fruit to corned beef hash, bacon, sausage, etc. Make your own waffles with 8-9 toppings. Anyone who says the breakfast isn't good is either trolling or has unrealistic expectations. Oh, and good drip coffee and a brand new espresso machine that makes great lattes and cappuccino. Well lit parking area. Convenient location. Hint: order pizza from Portland Pie Co., you won't be disappointed.

"Pool, Hot Tub, and the Right Price"

4
25/09/2016

Although the décor was a bit tired, we thoroughly enjoyed our 2 night stay. The outdoor heated pool was just fantastic even with temps. in the 60,s. Large hot tub was a welcome retreat. Cookies at check-in and available coffee was just what we needed after driving all day. Breakfast room was a bit crowded, but wide range of food. Great value, especially during the week!

"Very comfortable one night stay"

4
24/09/2016

I picked this hotel because of it's proximity to the airport, but it is far enough away that you don't have to hear planes in the night. This place had the most comfortable hotel bed I've ever slept on. I drove into town late at night to pick up a friend from the airport, and we slept here before tackling the three hour drive back to my hometown. We didn't use any of the amenities on this trip, but I plan to book here again for my friend's flight home. The only difficulty I had was spotting the hotel in the dark. Coming from the Turnpike Approach, my GPS told me to turn left at the intersection when I actually should have gone straight through to enter the parking lot. Their sign by the road was not lit, which was why I didn't spot it. The next morning when we checked out, it looked like they were in the process of installing a new sign, so it shouldn't be an issue now. Thanks for the good nights rest!

"Unexpected amenities "

5
23/09/2016

My husband and I stayed here on our way back to Boston. After reading reviews & acquiring a decent price online, I booked a room. From the start, it was a great experience. The young lady working the front desk was very friendly & welcoming. The room was much nicer than expected. My husband fell in love with the massage chair! The room was overall clean & comfortable. The continental breakfast was better than expected with hot items like eggs, corned beef hash, bacon, etc. As well as the standard cold stuff.

"Nice Hotel"

4
23/09/2016

Hotel was clean and the service was good...the staff was very friendly. Breakfast was average...typical breakfast food for this type of hotel. This hotel needs a little updating. Nice pool and hot tub. Easy to get to. Would probably stay here again.

"Single Night Stay"

4
21/09/2016

My wife and I stopped in for one night on our trip up the Maine coast. Hotel was nice. Room was clean, bed was comfortable, shower was good. Breakfast was also good. Didn't really use many of the other conveniences of the hotel.

"2016 Military Reunion"

5
20/09/2016

This year we had our military reunion (71st Transportation Battalion Vietnam Veterans) at the Best Western Merry Manor Inn, South Portland, Maine. I'm the planner for our reunions and worked with Don Haggett, Director of Sales. After speaking with Don for just a few minutes, I knew we were on the same page. He knew exactly what I was looking for and provided it without any time-consuming negotiations. Don also set up our tours, which freed up more of my time so I could enjoy the reunion. The entire hotel staff was kind and courteous in all respects. Also the food was outstanding in the hotel restaurant and at our Saturday evening banquet. I would highly recommend this hotel for military reunions, tours, family and friends, or any type of stay.

"Submarine Reunion"

5
20/09/2016

This hotel has the most helpful and friendly employees. The facility is excellent for military reunions. The restaurant was very good. I have never been to a cleaner hotel or dealt with nicer people. Service was top notch. Even though our room had not been upgraded yet, it did have a new big screen TV and an oversize window overlooking the pool. We are very satisfied with our stay

"Big hotel, lots of amenities."

4
20/09/2016

The Best Western Merry Manor Inn is conveniently located in So. Portland, ME with excellent access to the Maine Turnpike. It features a heated outdoor pool with indoor access. The rooms are large and ours featured a massaging recliner and a large flat screen TV with hi-def programming. The breakfast featured eggs and waffles as well as French toast. All-in-all it is an excellent value.

"Awesome "

5
20/09/2016

This is one of the best run hotels I have every visited. The staff are extremely friendly and helpful. The room was spotless as was the bathroom. There is a heated outdoor pool and a winderful hot tub. The hot tub makes you feel like you are under a waterfall, you have to try it. There is a wonderful restaurant with a reasonably priced varied menu The weekend we were theree the service was a little slow but there were two military reunions and a few other conferences so it was expected Great place , we will return and recommend to friends.

"Great value, unexpectedly accessible to downtown"

4
18/09/2016

The staff, building, amenities (workout room, amazing swimming pool, etc.), sleeping room (including a mini kitchen) and free breakfast were all excellent, making for a great value. The very easy drive to Portland's Old Port wharves takes only 10 - 12 minutes. The breakfast room is much too small for the number of patrons using it (but the free breakfast is excellent). The dining room's furnishings are dark and lighting is somewhat dim, giving an overall gloomy atmosphere. The seafood chowder didn't taste as fresh as one would expect, given that fish piers are only 10 minutes away.

"Welcomed Stay"

4
18/09/2016

We needed to travel to Portland on a last minute emergency, prefer to stay with our "favorite" hotels but found the task of finding a hotel in town unpleasant and impossible unless we wanted to spend over $300. On line and on the phone, few hotels were accommodating or welcoming. We reached out to this hotel since it had reasonable reviews on TA, and were most pleased. The person who took our reservation was very helpful and when we arrived, since they couldn't give us a king room, they upgraded us to a spacious room with sitting area and fireplace. Price of the room was $161 with discount and included breakfast but for this weekend, in this city, for some reason, that was a bargain!!!! Room was dated and had that Pine Sol smell often found in older hotels but extremely well appointed, clean and comfortable. Owners seem to be trying to make the property homey, despite its age. Plenty of electrical outlets, separate shower and toilet area with another in a separate dressing area. Parking very accessible and plentiful. Restaurant on site and offered full breakfast. Close to I-295 and easy stop if driving through. Easy drive into downtown which is a great little port town to see.

"Great Place To Call Home for a few days"

5
17/09/2016

This was a great place to stay. Folks behind the counter were very helpful and friendly. The rooms were clean and spacious. Breakfast was adequate and well staffed again. Dinner in the restaurant was reasonably priced and very good. Service was spot on.

"Vacation stop"

4
15/09/2016

My wife and I stayed at the Merry Manor while on vacation in Maine last week. Our room was quiet, clean and comfortable. The hotel is located in South Portland but is still convenient to downtown Portland and not real far from Kennebuckport. I would stay there again if in the area.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Ben, thank you for your recent stay with us. We are happy you and your wife enjoyed your stay with us and found the hotel convenient for your needs. We are happy to hear that you would stay with us again. We consider this to be the greatest compliment we could receive when there are so many hotels to choose from! It was a pleasure having you as our guests and we look forward to see you in the future!

"Comfortable and good value"

3
14/09/2016

Two of us spent three nights at this conveniently located hotel. Great parking directly in front of our room which was clean but had a musty, damp smell. The beds were comfortable and there was a fridge, microwave and coffee maker. The tub and toilet were in a separate but very tiny room off the dressing area.. I would think it would be hard to maneuver in if one were very tall. Friendly and helpful staff and the breakfast buffet varied and satisfying. We enjoyed our stay overall but must mention the loud sounds at night which may have been from another room's air conditioning unit.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Catherine, thank you for your recent stay with us. We are happy you found the hotel location convenient. I apologize for the tiny bathroom in our economy rooms with the exterior entrance. We are in the process of renovating all our rooms in the next few years and we are looking at ways to restructure those rooms.

"Road trip"

5
14/09/2016

Very nice room. Room was very clean, beds were comfortable and slept very well. Bathrooms were clean and well supplied. There restaurant was very good had wings and pizza. Breakfast was very good best free breakfast yet, breakfast very busy the lady kept it every well supplied for as many people that were there.. would stay there again when in the area.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Dollene for your recent stay with us. We are happy you had a chance to enjoy pizza and wings at the Maine Table. Sounds like the perfect combo to eat while watching a football! Thank you for mentioning how clean and comfortable our hotel is....this is VERY IMPORTANT to us! We look forward to having you back again soon!

"Vacation trip "

5
11/09/2016

Great clean room , I love the massage chair and the king bed , big screen TV , easy room access , elevator and easy parking , easy off 95 dead off the exit so issues , big space to park , biker friendly park bike in back and was able to watch from room .

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Anthony, we are elated that you enjoyed your vacation at our hotel. The hotel is partnered with Harley Davison and is biker friendly. We have the covered entrance to the hotel that is perfect to park your bike if it is raining. We also have the drive up rooms that, as you said, allow you to keep an eye on your bike. We are happy you enjoyed your stay and hope to see you back.

"What a pleasant suprise"

5
11/09/2016

The staff was friendly and courteous. The breakfast was excellent. The beds were comfortable. Good value for the price. Close to the Maine Mall and easy access to I-295. The place is dated but they are working on that. Aside from that, it is a wonderful place to stay.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Joan for your recent stay. We are happy you were pleased with your stay. We strive to provide a great experience for our guests and that starts with our award winning staff! They are the best in the business-genuine and happy to be here for you!

"entry lacks specification"

4
11/09/2016

Do not interpret any score less than ten as a failure. Our answers are based upon experience with all types of hotels in America and abroad. Overall the experience exceeded expectations and delivers an excellent product for the price.

"Pleasantly surprised !"

4
09/09/2016

When it was revealed that is was our hotwire secret hotel, we were a bit disappointed. The pictures online showed a dated hotel. However, we were pleasantly surprised. The rooms were clean, comfortable and well appointed (microwave, mini fridge, 2 sinks, massage chair). There are also 2 hot tubs and an outdoor pool. The breakfast had many hot and cold choices (pancakes, waffles, omelettes, scrambled eggs, bacon, sausage, beans, etc.) plus an espresso machine and regular coffee. It has not been recently renovated but it was definitely a nicer hotel than we had imagined !

"Great stopover"

5
08/09/2016

We booked this hotel as a stopover on our way to halifax,the room was clean,the bed was comfy,the breakfast was better than usual,the location was great, and the staff were very accomodating. I would definitely stay here again!

"Good Choice"

4
06/09/2016

Found this hotel close to the highways for the beach, for shopping and for restaurants...very clean...good TV selection on HDTV...helpful staff..only negative is that the breakfast area is tight with tables and chairs so somewhat difficult to get about the food service area......the area can become hot when loaded with guest..on the plus side breakfast is open every day untill10:30am!!

"Great value -quick drive into Portland"

4
05/09/2016

The Best Western Merry Manor was a terrific value in a very expensive list of places in Portland proper over Labor Day weekend. I had also considered the Quality Inn and Howard Johnsons as places to stay but decided on Merry Manor due to the positive reviews. While our first choice would have been to stay right in town, last minute on Labor Day weekend means beggars cant be choosers, but we may be back here again even if we go when downtown hotels are more affordable! We were cheerfully greeted upon arrival, a genuine greeting, not a robotic output! The room, while dated, was clean and super comfortable. When I say dated, think typical "motel" style, with curtain and bed coverings that have that "shiny" polyester"ish" feel to them, and a drop ceiling in the sink/bathroom area, so not an updated feel, but honestly that's the worst I have to say about it! And I only mention in case this is important to readers. There is a microwave and mini fridge, and very spacious sink area outside of the bathroom. The room was clean, and we got a really good night's sleep. No noise during the night and the sheets were nice and soft, along with the pillows. We were able to use our Chromecast on the HDTV- a plus! In the morning it was funny my husband was really insistent I take a shower even though I had a taken a bath the previous night. But it wasn't because I had offensive odor, he wanted me to experience the awesome water pressure in the shower haha! It was a nice "blast" and the towels were soft and not threadbare. We did not use our breakfast coupons, but this is another reason the Merry Manor is a good value. But we had come to experience the restaurants Portland has to offer, and that means brunch! It was super easy to get in an out of Portland, really no reason to stay right downtown unless you drink a lot and don't want to drive, but even then there's Uber or taxi. It took about 8 minutes to get downtown, and even on Labor Day weekend we were able to find metered street parking which is $2 for 2 hour windows. When I called the front desk around 9 to ask if I could just leave the keys in the room for check out the gentleman on the phone asked if everything was OK and you could tell he was concerned that maybe something was wrong. It wasn't. We did not check out the full service restaurant with bar or pools, but again this is another plus. I would wholeheartedly recommend the Merry Manor and would stay again.

"Very comfy!"

5
05/09/2016

Stayed here one night. The restaurant next door had a very yummy dinner and drinks. Breakfast the next morning there was also yummy and there was a wide variety of food selection. The bed was very comfy including the pillows. The pool area was really nice and the water was warm. The only "problem" we had was that we both found the water pressure during our showers to be pretty low.

"Very Comfortable Room and comfortable bed. Nice assessories."

5
04/09/2016

We booked a room in advance and even called to let them know we would be a late check in. When we arrived however, they had no rooms left, so they upgraded us to a Captains Suite. The room was amazing. Very comfortable bed, sleep so peacefully. The room had a fireplace, massage chair, Jacuzzi, and a shower, bath robes, desk. Very please with our stay. Unable to review the King standard room we wer suppose to be in, but if it was anything near as nice as the suite were put into, it would be a great choice.

"Great stay "

4
04/09/2016

We always stay at this hotel when we come to Portland. It's not in the middle of the hustle and bustle of downtown but easy commute. Hotel is clean and comfortable. Staff was friendly and attentive to needs. Complimentary breakfast

"Good stay at the hotel 8/26-8/28"

4
30/08/2016

Stayed here for a couple of nights to visit Portland. Great location right off of the highway. Rates I had included free breakfast in the restaurant next door - quite busy and trying to keep food levels up was a challenge but they were constantly running to do so. Room is also very tight to get through. Additional seating is available upstairs. Check-in was very quick, cordial and easy. Room was all I needed so no complaints with it. Bed was comfy and provided good sleep. About a 10-15 min drive to downtown Portland ($10 Uber ride each way with no surge). I would have no issue staying here again in the future,

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
We appreciate you staying with us at the Best Western Merry Manor Inn. We are happy to hear that you enjoyed your stay and had a good night sleep. The hotel has been quite busy this summer so the breakfast room can get very busy. We do have additional seating upstairs. We welcome you back any time!

"Great, for kids, and adults!"

5
30/08/2016

Great motel! Location very very close to an exit off highway 95. Check in was easy. The two queen bed rooms are quite large. Lots of room. Bathroom was clean with a sink in a separate little room next to the shower/bath and toilet. A/C worked flawlessly and wasn't overly noisy. Beds were comfortable, and there were four pillows on each bed. Breakfast was included. Very adequate, lots of choices. The swimming pool was a big hit with the kids. It is outdoors,but the kids can swim under a plastic 'sheet' to the inside of the building, where the water is now a little hot tub! Interconnecting rooms are available. They also have one Family Room....which is a two bedroom unit, with even more space than two interconnecting rooms. This has a large walk-in closet, and its own linen closet. This is less expensive than two interconnecting rooms! So, all in all, I found this a wonderful venue for a stay in Portland. The ONLY problem was that if you wanted to go to downtown Portland for sightseeing or dinner, you'd have to drive and then find parking.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. It sounds like you and your family enjoyed all the hotel has to offer, from the relaxing pool and hot tub to the plentiful continental breakfast. We appreciate you taking the time to review our hotel and hope to see you back again in the future!

"Pleasant stay"

4
29/08/2016

Wanted a South Portland base for our recent trip to Maine, as we always seem to end up spending most of our vacation here no matter where we stay in southern Maine. Hotel was clean, comfortable and quiet, and for the time of year very competitively priced. Pool area is large and well maintained. The staff in the breakfast really hustled and did a great job of keeping the room clean and well stocked. The variety of breakfast item was much larger than at most of these types of hotels but of average quality. I would not hesitate to stay here the next time I'm in Maine.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Hi Kyle, thank you for choosing our hotel for your recent stay. We appreciate hearing from our guests and love to hear that you found the hotel clean, comfortable, and quiet. Thank you for mentioning how hard our breakfast staff works. They do a great job. Also, we appreciate you noticing how well-maintained we keep our pool area. This is a BIG attraction for many of our guests. We have been working at sprucing up the landscape around it as well!

"Highly regarded stay!!"

5
27/08/2016

A definite comfortable stay for my family. It has more than what is stated in other reviews. It is set back from the busy street so it is quiet. The rooms are comfortable and well kept. The breakfast provided is actually a full breakfast with hot food, make you own pancake station and Wide range of fruits to round out your meal. It can get crowded early but they encourage you to share a table with others. A friendly take to start a day. The staff here is very attentive to your needs no matter where you are in the facility. Wide open space for walking pets and let kids run off energy. Kids will love the pool on the humid days here. The hotel has super easy access to highway 95 to help get places quick. Will return definitely!!!!!!!!!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Aww, David, you put a big smile on our faces. Thank you for sharing your take on your stay with us at the Best Western Merry Manor Inn. It is so nice to hear how much our guests love our hotel. We think we are pretty awesome but when it comes from our guests, it means so much more to us. It is always a pleasure having guests stay with us who see how hard we work at keeping the hotel and property well-maintained.

"Comfortable but dated ..."

4
26/08/2016

We stayed here one night. Our room was comfortable and clean and handy to the Interstates. The breakfast was included and had an excellent variety. The only gripe that I had was that I booked the room about 3 weeks in advance and found that I could not cancel after making the booking without paying the whole price. It was just fine for our overnight.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Hi Peter, I apologize you were unable to cancel your reservation. It sounds like you may have booked through a 3rd party site as we allow guests that have booked directly through us to cancel up until 4pm the day of check-in. Many times you receive great deals on-line but there are drawbacks to their cancellation policies. We always suggest booking directly with us. We hope you will come visit us again. Call us directly-(207)774-6151.

"Home away from home. "

5
26/08/2016

Simply put, I love this place. My wife and I go to Maine A LOT. Like six or seven times a year a lot. And we stay with the wonderful people at the Best Western Merry Manor Inn every time. And that's for a reason. The hotel might be a bit unassuming from the outside, but it's perfect for a single, couple or family stay. The staff is exceptional. They're responsive to your every need and will solve any problem you might have. The rooms are nice, clean and comfortable. Never had the slightest problem. Beds are big and comfy. Even the pillows, my biggest problem with most hotels, are soft. Hotel is located right at the end of the highway on Main Street, which provides easy access to all the local sites. You can get to downtown Portland, Old Port, the mall, Old Orchard Beach, Cape Elizabeth (where the Portland Head Light is located) and the Casco Bay with no problems. Also has a nice restaurant and bar attached. The bar is a nice feature and a cool place to grab a drink just a few feet from your room. Shaun the bartender is an awesome dude and will pour you a cold drink and give you good conversation to boot. Overall an awesome place. See you all soon!!

"Great pool and spa,"

4
26/08/2016

Room was clean, Pool area very nice with lovely landscaping. Friendly staff and close to the beach. If you like to kayak it is very close to th Scarbourough Bird sanctuary where your can rent canoes and Kayaks to paddle the salt marsh. Would stay again.

"Handy location"

3
25/08/2016

Outside pool which looked well cared for, restaurant attached with a excellent menu and a good range of beer. The rooms were functional and comfortable with reasonable quiet air conditioning. Breakfast had a good range but in a transport cafe type setting.

"Poor Value"

2
24/08/2016

I cannot believe they charged us $170 for this very average room and below average breakfast, and that many people were happy here (based on other reviews). The room was clean, but the carpet was old. The breakfast food was not even of average quality, even though it had a good selection (and was certainly more than just Continental). Also, the breakfast room was VERY crowded. The only reason this received even two stars was because the front desk was efficient, the bed was comfortable, and because at least everything was clean.

"A surprise in an old city"

4
23/08/2016

The Best Western Merry Manor Inn is a pleasant surprise in the old port city of Portland, ME. It is a comfortable facility just off the highway on the outskirts of the city. We had a nice suite with all necessary amenities (pool, wifi, on-site restaurant). The attached restaurant was surprisingly good, and reasonable.

"Nice Visit"

4
22/08/2016

I went up for a softball tournament. I stayed here one night. The breakfast was very impressive for a continental breakfast. The pool area is pretty cool. The rooms were nice. Nothing crazy but a clean and comfortable room. Staff was friendly and helpful.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Joe, we appreciate your recent stay with us. It is always nice to hear from our guests and how their stay was. We are happy to hear you found our hotel clean and comfortable. We pride ourselves on this! Thank you for also mentioning how impressive our "continental" breakfast is. We hope to have you back again soon!

"Nice place"

5
22/08/2016

This was the third time we have stayed here. We have not been disappointed. The hotel is close to everything. It's right off the highway, easy in and out. The breakfast which is included is quite good. A large variety of breakfast favorites. Also free coffee in the hotel lobby 24-7.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Hi Donna and Ken! Thank you for your continued loyalty to our hotel. We love our repeat guests because it means we continue to do things right! We are happy we have not disappointed you! We look forward to having you back again!

"Uncomfortable bed and no food for us"

3
22/08/2016

There are two outstanding memories of our stay at Merry Manor. The first is the bed was very uncomfortable mostly due to really bad pillows. I still have a stiff neck. Secondly, they give you two tickets for the complimentary breakfast which they brag about. Trouble is, the breakfast room was so small and over-crowded, we couldn't even get in the door. Disappointing. We settled for coffee on the highway.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Alan, I apologize you did not have a chance to enjoy our breakfast. The room is small but there is additional seating upstairs. Our staff does a great job getting people what they need and directing guests to the additional seating. I am also surprised that the bed was not comfortable. We provide plenty of pillows that our guests love. We have guests purchase them from us because they are heavenly! Again, I apologize and wish you the best in your future travel plans.

"Great place to stay"

5
22/08/2016

The Best Western Hotel was a great place to stay in the midst of the summer vacation season in Maine. Reasonably priced and excellent value for the money. The bed was very comfortable. Breakfast had quite a number of good choices.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Brian for your recent stay with us at the Best Western Merry Manor Inn. We are elated that you found everything to your liking and that it was a good value for the money you spent. We have been very busy this summer with the hotel filling many nights. We are happy you enjoyed your stay!

"Great Clean and Comfy Rooms"

5
22/08/2016

Check in was a breeze, Hotel spotless, rooms clean, cozy and comfy. Great quality for the price and the location was so easy to find. Pool area was clean and organized. Kids were having lots of fun. We will stay there again, often.

"2nd time's a charm"

4
21/08/2016

2nd year here and loved it. The pool is the main reason I wanted to come back here. Last year I had a knee replacement and spent the better half of my week here immersed in the warm salt water, great physical therapy. This year, while only here for 4 days it was the same, only this time I could really enjoy myself. It is centrally located enough that day trips are easy. With so many delicious food places just over the bridge. The room was very comfortable, the staff very friendly. My only issues was the site we had booked the reservation through went bankrupt. The hotel honored our original amount and gave me paperwork to recoup my losses.

"Smokers Only!!!"

2
21/08/2016

If you are a non smoker and prefer non smoking rooms definitely avoid the exterior entrance rooms at this Best Western. People step right outside their room doors and chain smoke. 2nd hand smoke is then pulled into your room via the AC vents. Be prepared for smokers lighting up at the hotel side entrances and in the Pool area. These scenarios are blatant violations of the Hotel non smoking policy and the Maine statewide ban on smoking in public places. The AC in room vent filters were visibly covered in dust! I'm surprised I didn't contract Legionnaires Disease during my stay! Our room was badly in need of renovation: worn carpet, mattress/box spring sagged in middle. No towel racks in bathroom, multiple electrical code violations with use of power strips and extension cords to power multiple appliances and lighting. I've stayed in many Best Western hotels and have never been as disappointed as I was with this facility. Definitely sub par compared to others!

"Very clean and comfortable"

5
19/08/2016

Our room was very clean and comfortable. Breakfast was great. Pool and hot tub were clean and enjoyable. It was nice to have so many outlets and usb ports to charge all of our electronics. The location is perfect to access the mall, Old Orchard, Scarborough, and Cape Elizabeth. We were very pleased overall and will stay here again!

"handy location"

4
18/08/2016

Hotel was in a location close to the highway,but still only a 15 minute drive to the waterfront. Great breakfast available. Room had a large new t.v. and even had a massage chair! That was a first for us in our room.

"Great Service at the Best Western Merry Manor Inn"

5
18/08/2016

This hotel was very pleasant to stay at The room was neat and clean, the bed was very comfortable, and the service was stellar! We arrived very late (2:00 AM) and were greeted by a very friendly employee who made us feel welcome right away. We were able to get checked in and get a good sleep with no problems, which at the end of a long travel day was greatly appreciated.

"Clean and Reasonably priced"

4
16/08/2016

The lobby was welcoming. The desk staff very kind and efficient. The room was average size, clean and comfortable. I liked that the shower and toilet were separate from the sink. The housekeeping staff was friendly and helpful. The breakfast buffet was well stocked and fresh. There was a restaurant adjacent, but we did not go there. The pool area was nice and relaxing.

"Excellent "

5
16/08/2016

My wife and I stayed here on a 2 day vacation the merry manor was spotless. It was a 5 minute check in and a 10 min ride to Portland. Free breakfast. I would definitely book this hotel for the price it is a great value

"great hotel great location"

5
16/08/2016

had a fantastic stay. great location staff had terrific information. enjoyed the pool hot tub and restaurant. Plan to come back. WE were able the conveniently leave our boat which we were traveling with to take time to enjoy portlands waterfront. There were bike paths close by that we were able to do. It was a nice addition to our vacation. Having breakfast there was excellent and convenient. Thank you for a great stay

"Excellent choice"

5
15/08/2016

My wife and I along with another couple stayed at the Best Western Aug 12-14-16. Wow what a great choice we made. Everything looked fresh, clean and updated. I know this hotel is an older hotel and was nervous at first booking but I know who the owner is and thought we would give it a try. First of all staff and counter was excellent,professional and efficient. Walking up to the hotel rear entrance we smelled (faintly) new paint. Took the elevator to our floor and first impression was the clean smell of carpets, not old musty as is usual in older hotels. When we got to our adjoining rooms a nice touch by the reservationist we were totally impressed with cleanliness and updated rooms. Couldn't ask for more! And to top it all off great breakfast, eggs, bacon, sausage, toast, cereal, bagels, fruits and more. Will definitely stay again and any other property owned by Lafayette Hotels

"Reasonable Price & Hotel"

4
15/08/2016

Overall, this hotel has a lot to offer (pool, hot tub, free breakfast) and is clean. It is a little out dated but very clean. Most of the staff are amazing and compared to other hotels in the area, this is about the only one that is reasonable. It is located perfectly to go and see all the attractions in the area and has great food nearby. I rated the rooms as "average" simply because it is outdated, but again, very clean and comfortable.

"Overnight for a wedding"

3
15/08/2016

The hotel is average. It is kept clean and breakfast was good. The most impressive part of our stay was the wedding reception which had excellent food and a good layout for the reception, despite the overly cool setting of the air conditioning.

"A good stay"

4
13/08/2016

Just checked out, had a good stay here. Very helpful and friendly front desk staff. Thanks Gabe and Amber for the restaurant recommendations! Clean and good size room, great breakfast with lots to choose from. Hotel was booked solid so breakfast area very crowded. Great location right along 295, we stayed here to break up our travel home from northern Maine.

"Best stay at Best Western Merry Manor Inn"

5
12/08/2016

Husband and I were planning on staying the night in Old Orchard Beach area. Weather was not that great so we decided to continue driving north to Portland area. We are glad we did otherwise we would have missed the night stay at BW merry Manor Inn. Check in was easy, front desk personnel very professional and Shawn, bartender, while busy still had the time to stop and chat. Our king size bed was comfy, room was clean and WIFI/breakfast was included. Would not hesitate to come back to this location. One minor problem...ran out of cookies at the front desk! ??

"best Value I've found in Portland"

4
11/08/2016

As of late I've been in Portland Maine a few times a month. I have been trying different areas of town as well as hotel chains. This is hands down one of the best all around values I've found. The hotel is a bit dated but it's easily looked over when you consider what you get for the price. It's about half of the cost compared to being in Portland proper. Good hotel gym facilities, beautiful and popular pool, room was clean and very nice. I didn't expect to have a mini fridge and microwave but it was nice to have for my left overs from dinner. The restaurant had a well priced menu and the service was fantastic. Shawn(sp?) the bartender was fantastic. He was engaging and attentive but also allowed me to enjoy my meal while sitting at the bar. This will be my #1 go to spot in the future no doubt.

"Great Value!"

5
10/08/2016

At least a three star Inn. Clean, modern, pool, spa, free continental breakfast. It is a full breakfast at that. French toast, pancakes, waffles, bacon, sausage etc etc. They do have their own restaurant, open to the public as well. 10-15 minutes from the airport. It is 5 minutes from all the best shopping in the area. It is less than 10 miles from Old Orchard beach, which was our objective. They also have a laundry room. We got this place as a "mystery pick" on Priceline. Our Double room at $104 was cheaper than any economy hotel in the area( by a long shot). I would definitely stay at this place for a week or more if needed. Very satisfied!

"Lovely place to stay"

4
10/08/2016

We stayed at the Merry Manor Inn our first and last nights of our recent trip to Maine so we could be fairly near the airport. This was a large motel that was very well kept. Rooms were every comfortable and clean. Breakfast had a large selection to choose from. Employees were extremely helpful and always had a smile when speaking to guest. I would definitely stay here again.

"Decent Overnight Stay"

3
10/08/2016

I wanted to love this hotel. I booked it for a last minute trip and it was one of the only hotels available. I am a huge fan of the chain so I thought, why not! I felt like the hotel itself was too far from the city center (about a 10 min car ride to main part of town) and was all around quite dated. I didnt feel like everything was cleaned to the extent that I was comfortable with. The hallways were also a bit creepy - felt like it was right out of a horror scene walking around at 1AM. Again - overall the hotel itself was OK for a night or two. I wouldn't really stay again if prompted.

"Great Bed, lousy breakfast"

3
10/08/2016

Bed was the best -- breakfast area and food suffered -- small, musty, hot. Desk staff could not care less when I poitned out that a bedside electrical cord was shorting out. I will type the following to reach my 200 chearacters. dnasfjnd wef=v EPVLSkvlSMVVLwefw[e; oowfoWNVSvnsLVlvslvS HOW IS THAT? OK?

"Best kept secret"

5
10/08/2016

We thoroughly enjoyed our stay. There were 4 of us and found the family suite most comfortable and reasonably priced for the middle of the summer. Would recommend this lodging facility whether traveling for business for pleasure. Great breakfast included with the room rate.

"Nice place to Stay"

4
09/08/2016

We were very pleased with our stay at the BW Merry Manor Inn. It is conveniently located off of Route 1, and adjacent to a nice restaurant. The guest rooms were up to date and quiet even though it was near the road. My only issue was that there was a light from the parking lot that shined directly into our room. Upon check out I was told that there were blackout curtains but we were unable to locate them during our stay.

"Very disappointing"

2
09/08/2016

Carpet was soaked through with I hope was only water. It actually squished as you walked on it. Bed was riddled with bugs and the room smelled - a combination of old smoke and mildew. Thankfully, I was there only for a few hours. Will avoid it in future.

"Great Price alternative for a nice place"

4
08/08/2016

This is a great hotel close enough to portland. Cab, drive or uber into town. They offer rooms with carpeting and other rooms with vinyl flooring. I asked for a room without the carpeting. The bed was very comfortable and the room was great. Would definitely stay again.

"Awesome one night stay"

5
06/08/2016

What a huge complex but great stay. Only stayed one night,but would stay again. Did I mention the wonderful breakfast they served? There was many people eating when we had breakfast but they kept up to demand. Many choices and all the choices were good. If you went away hungry here, you were not hungry. Quiet place with a frig and good towels.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Cindy, thank you for your wonderful review. We are delighted that you found the breakfast satisfying. Our breakfast crew is amazing, as well as the breakfast itself! We have fresh made scrambled eggs, sausage, bacon, biscuits and gravy, corned beef hash, yogurt, cereal, pancakes, and so much more! My mouth is watering just thinking about it! Cindy, we look forward to seeing you back again in the future.

"so so so so"

3
04/08/2016

It was a great Hotel but the food was disgusting, The room was clean. Our room too.. but Internet was stuck... unable to take email from our bed. Very slow. The pool was cool and we can use BBQ around it... Nice

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Wow, we are surprised that you found the food to be disgusting. We have several great reviews about how awesome our breakfast is. I am sorry you did not found this to be true. We are happy you liked the pool and enjoyed the barbeque grill around the pool.

"Another Great Stay!"

5
04/08/2016

Was a short stay, just came up for the melanie martinez concert with my daughter. Front Desk was great, helped me with directions. Staff were polite, greeted us whenever we passed, always smiling. The room was immaculate! I am a head housekeeper so I know. Missed breakfast.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Leon, we are happy to hear that you found the room to be immaculate. As a head housekeeper at another hotel we know that you must have been looking for something to be wrong! We are glad you found it to be clean and comfortable. Our housekeepers work tirelessly to provide a clean room to all our guest. Our hotel is the perfect place to stay when going in to Portland for concerts at the Waterfront. I'm sorry you missed breakfast. You would have loved it. Next time!

"Good value"

4
03/08/2016

Was a stop over on our way to Bar Harbor. Nice room, pleasant staff and a comfortable bed. Included breakfast which was a nice addition. The hotel is conveniently located to the harbor, downtown and a beautiful lighthouse. Overall, a good value.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Keith for your recent stay with us at the Best Western Merry Manor. We appreciate you taking the time out of your summer to review our hotel. We are pleased to hear that your stay was exceptional. We love hearing how pleasant our staff is and how comfortable the beds are!

"Very Helpful"

5
02/08/2016

We had just worked all night and showed up at 7:30 in the morning to ask for an early check in. They asked for my cell phone number and said they would call me as soon as the room was ready. I was doubtful, but they did as promised.

"Putting the Merry in Maine!"

5
01/08/2016

This review is tailored for those who are traveling on a budget to Maine with kids, "furry" kids or both. I will also add some information for those who have accessibility issues. We had a family member with mobility issues staying in another room who needed accessible accommodations. Merry Manor has some rooms with direct entry from the parking lot, so guests with mobility issues do not have to hike through the hotel to access their room. We spent 3 relaxing days at the Best Western Merry Manor in South Portland. We came to Maine for a family event. Merry Manor had a great rate and was located on Route 1 with easy access to route 295 and Interstate 95- a big selling point. It was out first stay. Merry Manor is both child and pet friendly-a huge bonus if you are traveling with both. We had a king room which was very clean and comfortable. We brought an air mattress for the kids and the very friendly, helpful staff gave us sheets, pillows and blankets. The king size bed was very comfortable. Our room was like a mini-suite. It had a separate kitchenette area (separated from the sleeping area by a wall.) The little kitchenette had it's own wet bar/sink, microwave, Keurig coffeemaker, small fridge and shelves for food! Wow! I wasn't expecting this at a budget hotel/motel. Once again-this is a huge bonus if you have kids who are constantly hungry. And speaking of food, the pool area has gas grills available to guests! If you are tired of eating out, grab a few steaks and cook them on the grill. There is a really nice, clean and well-maintained outdoor pool with an open arch so you can swim into the indoor pool area. Of course your kids will love this. The indoor pool area has a smaller pool, plus a hot tub with a waterfall. The indoor pools are accessible. Both pools have hydraulic chairs to assist/lower a person into and out of the pool and hot tub. Bravo Merry Manor! Just beyond the indoor pool room, there is a bright and cheery lounge/sun room area for guests. There are a couple of tables, sofas and a television. One day we ordered a pizza and fed the kids lunch there. Who needs a cottage? The breakfast buffet is included and there is enough variety from make-your-own waffles to fruit salad, yogurt or traditional bacon and eggs to satisfy everyone in the family. Nearby attractions for the kids and Fido include Higgins Beach in Scarborough. This pristine, unspoiled public beach is about 4 scenic miles from Merry Manor. There is a public parking lot ($10 per day) with a bathhouse. The parking lot fills up quickly, so come early. Dogs are allowed on the beach in the morning until 9 AM and then again on-leash after 5 PM. After a day at the beach, return to the Merry Manor and let the kids use the pool while you grill the salmon!

"Friendly and perks"

5
01/08/2016

The breakfast buffet was top notch, staff was very friendly. Best part--coupon from a free local beer at the hotel's restaurant. The "Cur Non" red ale was outstanding. We will definitely stay here again when returning to Portland. Staying outside the city means better value, so why not?

"Mixed Review"

3
01/08/2016

We chose the Best Western Merry Manor due to its location. Overall we were happy with the accommodations. Pros: Easy check-in and out. Nice breakfast - lots of choices including fresh waffles, pancakes, fruit, muffins, bacon, sausage, etc. They were able to give me a to-go box for my husband Massage chair in room Keurig, microwave, and mini fridge in room Huge TV Lots of outlets/usb port for charging Less than half price of downtown Portland Cons: Carpeting in room needs replacing Dirty bathroom floor Nasty, stained towels TV sound locked and unable to put on closed captioning

"Great Pool"

3
01/08/2016

Hotel needs updated but if you can get beyond that it is a perfect place to stay. Pool area was nice and even had grills available for guests to use. Breakfast was above average for most breakfast included hotels. Staff was very helpful of what to do in the area.

"Clean Rooms - Close to Interstate"

4
31/07/2016

Clean hotel. Offers a restaurant attached but we chose the short drive to the waterfront. Room was very clean and comfortable. The hotel was right at the end of the interstate so it was easy off and easy on but the noise was not there from the interstate. Beds comfortable.

"continued excellence"

5
30/07/2016

The Merry Manor Inn continues to upgrade and improve appearance and service. We go there a lot and each time there is something better. It is also satisfying to see the good service people remaining. Our favorite hideaway. Come visit this winter and go swimming in a snowstorm!

"My Stay"

5
28/07/2016

I was very satisfied with the hotel as it had comfortable bed, was clean, the staff was pleasant & they even had a microwave & small frig. As it wasn't a big hotel, liked the fact our room was close to everything. They had just about everything for breakfast & my son loved the swimming pool as for him it was a must. We loved the location & when we return to Portland, we will definitely stay here. I also liked parking in a parking lot as I hate parking garages.

"Treated Like Royalty!"

5
27/07/2016

I enjoyed the quality, comfort, and service at this Best Western. It's nice to splurge once in a while! I didn't sleep well but not because of the motel. I am a terrible sleeper. I enjoyed being comfortable even when I couldn't get to sleep.

"Older but sitll nice and clean"

4
26/07/2016

This property is not new or fancy, but it has comfortable beds and we had clean room. It has a nice pool and fitness room, but we didn't use them. There is also a complimentary breakfast. It was convenient to the Portland Jetport.

"Good family hotel with nice outdoor pool"

4
26/07/2016

The staff was very helpful and courteous. It's an older hotel, but the rooms were large and comfortable. We had our grandkids (13 &14 years old) with us and they loved the outdoor pool and hot tub. The breakfast experience was not as good as our overall experiences in the hotel. You have to go outside and walk to the restaurant that provides the free breakfast. The breakfast was not especially tasty. The scrambled eggs were not cooked well. Still we loved the hotel and would gladly stop there again.

"A nice place to stay - well cared for"

4
25/07/2016

Yes, it is an older motel, and definitely well maintained. The staff is good and friendly. The location is very good for anything you want to do. Your stay gives you a complementary breakfast that is good, and there is a ton of free parking. I stayed for two nights, to see sites and catch a sea dogs game. I would recommend this place, as my stay was very good. There is a restaurant next door, and a nice pool / spa.

"Room, Pool, Restaurant, Bar all in 1 spot"

4
22/07/2016

Room was clean and comfortable. There is a restaurant/bar attached to the hotel, which was very convenient and the food was good. We stayed here as a mid-way stop to Bar Harbor. The teenagers went to the pool while we got refreshed at the bar. We will make this our "go to" stop for any future trips to Maine.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Caroline we are delighted to hear that we will become your "go to" stop on your future trips to Maine. We love hearing this and making new "regular" guests part of our extended family! We appreciate your kind feedback and look forward to seeing you in the future!

"Comfy Stay"

4
21/07/2016

From the time of check-in with Amber, the Merry Manor Inn was great! Everyone that works for the hotel is friendly & accommodating. Our king size room was clean & comfortable. WE had lots of room to move around, & enjoy the space. Laura at the front desk during our stay let us know about her husband's restaurant, because my husband loves fried clams, she also helped us with putting our purchases in the freezer!! Must say, Todd was very kind as well. Our room was cleaned perfectly everyday, it was a pleasure to return to sparkling room. WE didn't use the fitness area or the pool but they both looked very nice. Our only complaint was the breakfast room. Though the food choices were excellent, the room was horrible. It is way to small to accommodate the people that crowded in at breakfast time. Table were always full, people seemed to linger, even when other people were waiting for a spot to sit. We think Merry Manor needs to think about using a larger room or have one of the staff move folks along. We plan to stay again this coming Fall, see everyone soon.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear that your encounters with our staff were helpful and friendly. Our staff is amazing! I apologize you were not informed that we have additional seating above the breakfast room. It is larger, more open, and we have coffee, juice, and some food options up there as well. It makes us ecstatic that you always found your room clean perfectly! We hope to see you back again soon!

"Nice & clean"

4
20/07/2016

Nice place. Good size, comfortable room with doable queen beds. Doable sink bathroom area (outdated, but very cleaned). Staff very amiable & welcoming. Outside hated pool with large inside jacuzzi. Continental breakfast available.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Alexandra for your recent stay with us. We are happy you enjoyed your stay.

"Keeps on getting better"

5
17/07/2016

The Merry Manor is our "go to" place in Maine, and this time, we picked up my wife's sister, who was flying in from Texas, and had not been to Maine before. We wanted the best for her, and we stayed at the Merry Manor. The employees there are the most hospitable and helpful of anywhere we have been. They make you feel more like family, than customers. That is why we keep coming back. Also of note, is that the grounds and the buildings are constantly being taken care of. Nice to see the pride in a clean and groomed grounds and area. Some places run them into the ground. An interesting note is that the employees seem to be very happy, and present themselves in a respectful and friendly manner. That is not always the "norm" today, and is appreciated. Keep up the good work folks, and we will keep on coming back. Kudos

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Harry, we always love having you and your bride stay with us. How nice of you to bring your sister-in-law to Maine. We are honored that you think so highly of our hotel. We have an amazing staff that love their jobs and it shows in how we take care of the property and most importantly how we care for our guests. We look forward to see you again soon! All our best!

"Exceeding expectations"

4
16/07/2016

The hotel offered many amenities and was a very good surprise, nice pool, rich complimentary breakfast, wifi. The room was clean, spacious and comfortable, the only thing that was missing was a safe. The location is isolated so a car is a must to move around.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Melania for your recent stay with us. We are happy to hear you appreciated all the amenities the hotel has to offer. We do have safety deposit boxes at the front desk. We do plan on putting them in our rooms when we renovate the rooms in the upcoming few years. We hope to see you back in the future.

"Great Hotel"

5
15/07/2016

Comfortable clean kind and friendly. Nothing more you can ask for. Best breakfast of any Best Western I've ever stayed at. Huge selection. Amber at the front desk was delightful and all the hotel staff was just remarkable.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Rex, we are delighted you enjoyed your stay at the Beast Western Merry Manor Inn. We are happy to hear that you enjoyed our delicious breakfast. I hope you had a chance to try our espresso machine! It has become a hit with our guests! We look forward to having you back again in the future!

"Perfect for a large family "

4
15/07/2016

We were a family of eleven, including three young children in town for a wedding. This was a perfect place to stay! We had free WiFi, parking, one of the best continental breakfasts I've encountered, a heated pool (great for the kids on a rainy day ), comfortable beds, and clean rooms . I highly recommend it.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Rose for your recent stay with us. We are overjoyed that you and your family of 11 enjoyed your stay. We are happy you had a chance to relax by the pool. We think we are a perfect place to stay too! Thank you for the great review and recommending us!

"Nice place to stay"

3
13/07/2016

Very clean and comfy beds and pillows. We were greeted upon entering. When I asked about a great place to eat I was told the Maine Table, not so much, see my review there. The hotel is dated but clean and comfortable. The breakfast is very good and busy. The food was replenished as needed by two friendly hostesses.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for taking the time to review our hotel. I apologize you did not enjoy your dining experience at the Maine Table. We typically hear great things about them. Their baked stuffed haddock is to die for! They also just introduced a new menu and delivery service to the hotel. I hope you will them another try! We also appreciate you noting how clean and comfortable the hotel was....we are an older hotel but we are always making updates and changes. This winter we put new carpet and furniture in one of our wings. The remainder of the hotel is on our list for the near future!

"Happy Stay"

5
12/07/2016

This was a very good experience. We (wife, kids, grkids, and I) were in Portland for a nephew's wedding and took five rooms. All were placed together as we had requested. The place was quiet, the bed and pillows great, and the rooms clean. The included breakfast was first rate; lots of quality items. I just have to have an omelette with my scrambled eggs, bacon with my sausage, and a waffle with my pancakes. Good location with lots of convenient parking. The heated pool was wonderful because it was cold, overcast, and rainy. The grand kids and I had a ball diving for scrunchies and coming up in the mist coming off the surface . There is a lounge near the pool where we ate our take-out seafood lunch. Yes, we did put our beer in plastic cups. The wifi was fine. The only problems we encountered were the lack of cream for our coffee, which we wound up bringing in for breakfast on the second day, and the presence of dogs in the front rooms. One dog growled and lunged at me as I walked down the hall. What a female dog! Our room was almost $100/nite cheaper than the original hotel we had booked then cancelled downtown because it had no parking, no pool, no free wifi, no free breakfast. The staff were all helpful and friendly. It's nice to deal with smiles.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
It sounds like your stay was exceptional. I apologize we do not have creamer for coffee. We do have flavored half and half. I am glad we could accommodate your entire family for your nephew's wedding. Our sales department is always happy to set up group blocks for larger functions and are able to negotiate a fair rate. We hope you will visit us again! I bet your grandkids would love to swim when it is snowing!

"Pleasant surprise!"

5
12/07/2016

We live in Maine and travel at least once a year. It's a bit of a drive to get to the Portland airport and parking adds up. So, we look for Park, Sleep and Fly deals that are less than parking fees. The Merry Manor Inn was terrific! It's a larger hotel that hosts bus tours but they handle this well. Rooms were nice, clean and spacious. Staff was very kind and accomodating. The hot breakfast was good with a diverse spread of items. While they do not have a shuttle, they will pay for cab fare to/from the airport. We would highly recommend and will definitely stay here again! It was less expensive than parking at PWM for two weeks.

"Okay Stay"

3
11/07/2016

My mom and I were visiting Portland and stayed 4 nights at the Best Western in South Portland. The front desk staff was friendly at check-in. The room was clean and the beds were comfortable. The hotel could use some updating, especially the bathroom. We parked in the back and used the back entrance during our visit, the back entrance needed a good cleaning. Overall the hotel worked okay for us. It was convenient to the jet port and shopping.

"Overall A Super Stay!"

5
10/07/2016

Stayed here as a family of five. Everything about our stay was super! The swimming pool was of nice size which allowed multiple families to enjoy it at the same time and not feel crowded. The service was super as the front desk was helpful in giving us dining recommendations. The continental breakfast in the morning was also super with lots of options. Will have no problem staying here again.

"Just what you expect"

4
10/07/2016

The nice thing about chain hotels is that you come to expect certain standard things, and this is no exception. Clean, comfy, helpful desk, easy parking, heated pool, standard amenities, continental breakfast - check, check, check. A few things to note: they have a kiddie pool (shallow, indoors) for little ones, which is handy. It was surprisingly cool for an indoor pool for kids - usually they are warmer - but a nice feature nonetheless. The breakfast room was a ZOO! There is barely enough space to squeeze between tables to get to the buffet (definitely no room for a stroller, walker, wheelchair), however there is a more spacious room upstairs if you can manage the stairs (labelled "premium seating"). Considering the number of families we saw, I was surprised to find only one highchair (which was filthy). Also wanted to note that there is not room service, however you can get takeout food from The Maine Table next door (just not drinks).

"Excellent Hotel"

5
09/07/2016

This was a great hotel. Staff was just awesome. We were given coupons for a free buffet breakfast in the breakfast room. It was very good. The rooms were large and very clean. Bed was comfortable. I would definitely stay here again if I'm ever in the area again.

"A Real Treat!"

5
09/07/2016

The Best Western Merry Manor had all the familiar features plus more. The dining room food was very good and the heated outdoor pool a must on the cooler Maine evenings. We had the pleasure of staying in the Maine Lodge room which was an extra treat. It was like our own little hunting lodge. Inside, it had the feel of being in a log cabin and all the furniture was made from logs as well. There was a fire place and large jacuzzi and a walk in double shower too. There were so many little things - bear pillows, a bear stool, an antler chandelier, etc. And, then there was the massage chair to rest in after a long day of touring. It was a great room to spend a few nights in. The staff was very friendly and made you feel at home.

"Home away from home"

4
09/07/2016

A great hotel to stay at while in South Portland Maine. This is the third summer I have visited South Portland Maine and stayed at the Best Western Merry Manor hotel. The Hotel came highly recommended by my local and military friends in Maine. Don Haggett the manager always goes out of his way to make my stay comfortable and convenient. Great food and service in the attache restaurant the "Maine table".

"Excellent"

4
07/07/2016

We are from New York and every time we're in Portland Maine we stay here the accommodations are always up to snuff. I especially enjoy the proximity to the shopping as well as the heated pool. Plus Cabelas is only about 15 minutes away.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Chris, we are delighted you enjoyed your stay with us. We appreciate your continued loyalty to our hotel. We eagerly await your next visit to the best Western Merry Manor Inn!

"Wonderful service!"

5
06/07/2016

We were on our 4th day of our Harley bike trip and were looking forward to our stay at the Merry Manor as we have always enjoyed staying at Best Westerns. Laura checked us in. She was wonderful..even upgraded us to a suite at no extra charge. It was super comfortable..will come back in the winter to enjoy the fireplace! Thanks Laura..you made our stiff, weary bodies very happy!

"excellent"

5
06/07/2016

This hotel was the best place we have stayed. The hotel was very clean. The staff were pleasant. The pool and spa was very clean. The beds were very comfortable. We did not hear people coming and going all night slamming doors. The breakfast the next morning was very good with a lot of food choices.

"Excellent hotel and staff"

5
05/07/2016

Very Nice hotel. I am usually a very faithful Hampton Inn patron, but I would stay here again next time I'm in South Portland. We were allowed to check in early because a room was available and the check in staff was very helpful and friendly. We stayed in an interior room and it was clean and looked to be newly renovated. The beds were SUPER comfy and the flat screen TV huge, which the hubby loved. There is a second sink just outside of the bathroom, which had its own sink, I found this very neat and made it easier for us to get ready in the morning. The complimentary continental breakfast was more like a Breakfast buffet with typical continental type food, but also make your own waffles and pancakes. Bacon, sausage, scrables eggs, cheese omelets, hash, french toast and sausage gravy. They also had an expresso/latte/cappuccino machine, it was great! We didnt have time to swim but the pool looked clean and nice. Lastly I encountered some of the cleaning staff the day of check in and they were all very friendly. Over all the hotel was very welcoming and clean.

"Tired motel, but friendly staff"

3
05/07/2016

We stayed one night here, and found the motel tired and in need of updating. The beds were fairly comfortable, we had free WiFi. The staff was very friendly, courteous, and helpful, and the complimentary breakfast was good.

"An excellent hotel in an excellent location"

5
04/07/2016

Fabulous hotel! Pool was bath temperature, beautiful low lighting in the hot tub and pool area surrounded with hundreds of flowers in the courtyard. Lots of great nook type sitting areas around the hotel and beautiful rooms. Great breakfast service and all staff were very accommodating! Great location as a home base for Maine's various tourist attractions too!

"One of the most amazing hotels we've ever stayed in!"

5
02/07/2016

Last summer we were in New England after a wedding in Burlington, Vt. After an awful hotel in Bar Harbour we stumbled upon the Merry Manor in Portland. It was a dreary, rainy coastal day. The Best Western staff was excellent. As luck would have it, we were upgraded to a beautiful, rustic 4th floor suite. There was a cosy fireplace, a hot tub, and a gigantic log four poster bed. It was great!

"A great place to stay."

5
02/07/2016

If you are looking for a great place off the interstate in Portland definitely stay here.Staff was friendly. Todd was very friendly and helpful. The pool was awesome. Rooms were very clean and comfortable. I would definitely come back again. It's an easy drive to the Mall and downtown Portland.

"Very nice hotel. Good service."

5
01/07/2016

Stayed here with our bus tour group. Rooms were nice, clean. Hotel provided a delicious buffet dinner upon our arrival, and the breakfast buffet was more than adequate. Staff were all very friendly. Hot tub was amazing! Only comment is that allergies for several guests were very severe. Don't know why.

Kathy D, Front Office Manager at BEST WESTERN Merry Manor Inn, responded to this review
Rita, we are delighted you and your bus tour enjoyed their stay at the Best Western Merry Manor Inn! The restaurant does an excellent job with bus tour buffets and sit down meals. The baked stuffed haddock is a crowd favorite! I am glad you got a chance to use the hot tub, especially after being on the bus all day, I bet it was relaxing! The pollen has been incredible this season, hence why allergies were in full swing.

"Dissatisfied"

2
28/06/2016

After we got our room, my wife wanted to use the bathroom and notice a wade of toilet paper in the bowl. I notified the front desk of the situation. They said theywould take care of it.After in the morning flushing the toilet it was taking to long to refill i checked the holding tank which found to be empty. Notified the desk again of the situation. Their response was the same we will look in to it. Another couple told me he had the same problem as we did . I feel that this problem is a serious health issue and they are not taking it seriously enough. Especially the price of the rooms this problem should never have happened . I have stayed in motels that cost 1/2 the price and had better service than this one.

"Nice Stay, More of a Conference Center"

4
28/06/2016

This place seems like most of the draw is for families and/or conferences for local companies. I had a brief stay over one night for business and didn't have any issues. Staff at check in and check out were ok. The pool looked cool, but I didn't make it there. There is a restaurant on site that they give a free breakfast coupon for. The breakfast was a standard Best Western affair with nice hot selections. Coffee wasn't great. Overall, the hotel seems dated but it served its purpose to me and I have no complaints.

"Clean and Friendly, but still disappointing"

3
28/06/2016

I have recently become very loyal to the Best Western brand, but after this stay, I am going to have to rethink that loyalty. This hotel did not meet the standard that I've come to expect at other Best Western Properties. There is still more good than bad, but sadly I will not be returning after this stay. I came for 2 nights with my family to visit Portland for the weekend. The location is not great if you want to spend a lot of time downtown. It's about a 12 minute drive, but mostly highway. The GOOD: Friendly staff at check in. Check in was quick and easy. The room was clean. No noticeable dirt or filth. Clean bathroom, good water pressure in the shower. Split bath, with a sink both inside and outside of the bathroom. Fridge and microwave in the room. Great restaurant - food was good, and the older couple who was providing the entertainment were adorable. We had a fun evening there. Comfortable beds, and plenty of pillows. Now for the BAD: THE SMELL. It was awful. This was the worst part. The smell in the room was horrible, like mildew or mold or something. Just horrible. I would have asked to switch rooms, but honestly the whole hotel had this smell, so I didn't see the point in moving. Super hard towels, very uncomfortable. Key Issues - from the start, none of our keys worked. We finally got one to work, but on the second day it stopped. Had to go down to the front desk to figure it out, and it was a long walk as our room was all the way in the back. Breakfast - it wasn't horrible, but it wasn't good, either. And the coffee was awful. We didn't even go on the second morning, we went out for breakfast instead. The hot items were pretty gross, like the eggs, sausage and bacon. The hash was disgusting. The waffles were fine, and they had yogurt and muffins, and cereal. Overall, I'm just incredibly disappointed. This was not like other Best Westerns I've stayed at, it was much more of a "motel" that happened to have a decent restaurant. I'll say again, the staff were all friendly. But the building is gross.

"maine coast trip"

5
28/06/2016

This was our second stop in maine. We picked this hotel mainly because of the price and free breakfast. We were very pleasantly surprised when we arrived. The staff was very cordial and pleasant. there were chocolate chip cookies on the counter at check in. The breakfast was great with a lot of different items. We did not care for their restaurant next door. Maybe it was just a bad day for them. We had baked haddosk with lobster sauce. Didnt look or taste like I thought it would. But the motel was great and I would definitely stay here again..

"Lovely and quiet with good restaurant on site"

4
27/06/2016

Staff very welcoming. Room on the top floor overlooking the back car park, fairly quiet. Breakfast was full of variety both hot and cold and there was a coffee machine that made different types of coffee. The downside was that the table and chairs were too close together where the food was but the following morning we were told there was a room upstairs that you could take your food up to. The inside hot tub was very nice but the furniture around the pool wasn't brilliant. 2 sunshades (1broken) and one table was full of a yellow dust. BBQ needed a good clean inside and out. The restaurant had good food and we were given a complimentary card for a free beer or wine from reception

"Comfortable Stay"

5
27/06/2016

We love to stay at this hotel, my husband enjoys the hot tub and pool, I greatly enjoy the comfortable beds and the great meals at the restaurant. The location is great, near Interstate 95, the Maine Mall and close to downtown Portland.

"Convenient."

3
26/06/2016

The Merry Manor is super-convenient to roll in off the interstate. Rooms are ok; nothing special but not bad. Place is a bit scruffy looking but all in all for the convenience, I can put up with it. Breakfast was included but it was a mob scene in the small room where breakfast was served. We did a box breakfast one morning and that was excellent so I rate it average overall.

"Not so good experience"

2
25/06/2016

The staff was pretty friendly and responded to mist our request. The room we were dealt was dingy, bad odor, mysterious hair on the bed cover. The bathroom was tiny and dark, the toilet broke and the bathtub was clogged. Overall the room needs to be renovated. We tried unsuccessfully to get a different room as soon as we realized where it was located, right of the parking lot. Everything was booked, So they said. Needless to say, that We will never set foot in one these hotels. This can't be a bad coincidence.

"Easy to Airport, very clean, great hot tub!"

5
24/06/2016

Had to catch a early flight and was very easy to get to airport. Clean and comfortable. Would recommend! Missed the breakfast next door (free with room) but it looked good! Staff was friendly. Restaraunt next door had a good evening sandwich!

"Convenient Wedding Venue"

4
24/06/2016

Stayed here to attend a friend's wedding. Convenience of hotel/restaurant/Wedding venue at one location made it very attractive. Price was right. Even though they are in the middle of a renovation, the staff and service was above and beyond.

"Typical Best Western"

4
22/06/2016

The room was clean, bed was comfortable, breakfast had a good selection, I liked the espresso maker! Could use some updating, I did see lots of workers around so that may be happening. Friendly staff, not to far from Old Port .

"Great stay on a budget"

4
22/06/2016

Rooms were clean and neat. Wi-fi and continental breakfast were good. Front desk was polite and helpful. Only down side was lack of a safe to stow a laptop. However, the front desk kept it safe for us while we were out. In a day and age when it is hard to trust people, I was thankful for their upstanding ethics. And of course, your own bed is always more comfortable than a strange bed, but they were not hateful to sleep in.

"Stop over in Portland"

5
22/06/2016

During our tour of northern New England, on our way from Acadia National Park to the white mountains of New Hampshire, we stayed at this BW hotel in South Portland. It is very well situated near major Interstate routes, and easily accessible, in and out. All staff members that we dealt with were very helpful and friendly, with our well-being in mind. The adjoining restaurant served very good food for dinner, with a musician providing entertaining songs (Thursday and Saturday). Excellent quality for the rate.

"Pleasant Stay"

4
21/06/2016

Room was clean, bed comfortable. Air conditioner was older and noisy. Was able to give us a room with an exterior door for our convenience. The Maine Table restaurant was very good. Breakfast was great with a large selection.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. We are happy you found the exterior room convenient for you. The Maine Table has many great items to choose from-my favorite is the fish and chips and baked stuffed haddock. You can tell I am a Mainer! They also have menu selections that are not seafood, like the steak tips!

"For the Price, great"

5
20/06/2016

Area is a drive to anything bit the staff is helpful, breakfast edible and pool unexpectedly nice. Hotel is clean. Our room had a massage chair which my husband liked after our long drive, I found it just took up floorspace. We ended up extending our stay here to see more of portland. This is one of the nicer economical hotels I've stayed at.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Mel, thank you for your recent stay with us. We are happy that we were able to accommodate you during your tour of Portland. We are just 10 minutes to Portland, 15 minutes to the beaches, and 5 minutes to the airport. We hope you will visit us again soon!

"DiBona-Prue wedding"

5
20/06/2016

I would highly recommend this hotel to anyone looking for a place to stay while in town. The function staff is very accommodating and were attentive to our needs. This is a wonderful place for a function of any kind whether it is a wedding or a meeting.

"Night at the Merry Manor"

4
20/06/2016

Had the pleasure of spending the night at the Merry Manor attending a Wedding Celebration. Every thing went off beautifully. Some what unhappy with the breakfast buffet, lots of options but the eggs, corn beef has and sausages were bland, no taste. However, the waffles with strawberries and whip cream were the best. The room was nicely decorated, beds very comfortable, Wi-Fi was very good. I'd definitely stay at the Merry Manor again.

"Always a pleasure to stay here"

5
18/06/2016

Always enjoy staying here as it is near to our grandchildren who love to come stay the night with us and share breakfast and the pool. It just keeps getting better, always a wonderful experience. Thanks to the staff.

"Great value"

5
17/06/2016

Great people make a great hotel! Facility is very well kept, the free hot breakfast is great, and the pool and hot tub are awesome! Also, very easy access to Portland, the old port area and all other attractions in the area. Dollar for dollar this hotel is a great value!

"OK Hotel"

4
15/06/2016

We stayed here for 1 night, hotel was welcoming clean and functional and the room included breakfast. Not much around this hotel but we had drinks and food in the restaurant which was fine. The breakfast was good with a good selection of fruit, cereals, pancakes, hot food etc. The corned beef hash is worth mentioning as I went back for more.

"loved the place"

5
14/06/2016

Our sixth and last hotel on our New England tour, and we thought the best. Nice for us Brits to find a hotel with a bar, and even nicer to find happy hour from 4pm - 6pm. Drinks then $4, bad cheap bar snacks. Hotel offers free continental breakfast. If that was continental, I wouldn't like to face a 'full English'! It was excellent! Dinner at the Maine Table was sort of compulsory if you don't want to drive, but was also good. The pool spa was lovely - I was there by myself, and had a great time with the hot tub, and the turn-on waterfall. Yes, we liked this place.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. We appreciate you letting us know how we compared to our hotels on your trip. It makes us very happy that you thought we were the best! Thank you for taking the time to review our hotel.

"Excellent Hotel and Service"

5
14/06/2016

We were at the hotel for a military reunion. All efforts were made to accommodate the groups' needs and wishes. Our rooms were all close to the Hospitality Room which was in an ideal location for easy access to the exit and parking lot. The rooms were very clean and the staff very personable.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Joan, we always love having military groups stay with us! We love being about to serve the men and women who have served our country. Thank you for taking the time to review your stay.

"Worst Western, not Best Western!!!"

1
13/06/2016

Have never stayed at a Best Western and probably never will again! This place was poor. The reason I choose it was the proximity to the airport. Here is my list. --front desk smelled musty --carpet in room torn --furniture old, scratched and chipped --headboard on one of the beds was not attached to anything-- I could have removed it by just lifting it up! --room smelled musty --AC unit filters were dirty and needed cleaning --toilet and shower room very small--could hardly close the door. --the breakfast room is a dungeon--hidden in the bowels of the Hotel and very small. This is an old property that is in dire need of a renovation and new furniture. Paid $100+ for the night--overpriced for what you get. I know I paid for the location, not the room, but this was bad.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Mr. Pine, in the future we suggest you call the hotel to make your reservations. It appears you stayed in our of our exterior rooms, which we have 12. These are economy rooms and are less expensive than our other interior rooms. Many people who book on-line book these rooms because they are less than our other rooms. Had you booked with us directly, we would have been happy to advise you of this. Unfortunately not all guests who book online read what they are "signing up for." After your departure, we replaced the carpet in several of our exterior rooms as they are the entry to the rooms and therefore get more abused because of the elements. Additionally, our front desk was just renovated and does not smell musty. We take offense to this and our breakfast room. Our breakfast is one of the best around. We wish you all the best in your future travel plans!

"Okay for price"

3
13/06/2016

We stayed here for two nights so we could go to Portland, Wiscasset, Freeport and our other usual destinations in this area. I should have known that you get what you pay for and I wish I had booked a nicer place. Though we got an updated room, it was still rather shabby. The sheets were old and full of small bumps and pills. The place was clean enough and the people at the desk helpful. As I said, the place is okay, but spring for a nicer place if you can.

"Get a renovated room or don't stay"

2
13/06/2016

Used soap in soap dish, water up to your ankles - tub does not drain, door needs insulation - air pours in, curtains do not block the lights from outside. If they tell you your room is an outside room, DON'T take it - they are not renovated and that is where we ended up. I do believe, once they finish the renovation, it would improve my rating. Beds were good.

"Pleasant surprise"

4
13/06/2016

We were there for a softball tournament. We stayed in the back of the hotel which were drive up rooms. I was a little concerned with this at first but turned out it was perfect. The kids could hang out without disturbing other guests and easy to carry in all of the luggage and softball gear The rooms were clean. The beds were comfortable. I think I may have gotten lucky because other people in our group did not find the beds comfortable. The continental breakfast is the best free breakfast I have ever received. anything and everything you could possibly want was offered. Great value for a hotel. The water pressure was good; didn't run out of hot water at all. Easy check in and check out. I wasn't offered an express check out but when I called the front desk I was able to check out right over the phone. Kids had a blast in the pool that was heated . I would recommend this hotel if staying the Portland area.

"GREAT STAY AND PLAY"

5
13/06/2016

The staff was overly helpful, extremely people-oriented, and super friendly. The breakfast was very tasty with plenty of items to choose. We had dinner one night and the food was excellent - not "hotel" food. The specials they had were reasonably priced, plentiful, and appetizing. We are so glad we came. This is what a hotel should be.

"Love this hotel"

5
12/06/2016

Great hotel in a convenient location. Love the outdoor year round heated pool. Nice clean rooms. Some rooms are nicer than others as some have been renovated and updated. Beds are comfortable. We have stayed here three times in the last year. Twice on the most recent trip and would have stayed all three nights here but there were no rooms available on one of our nights in Portland. Pet friendly hotel. Would definitely stay her again.

"Perfect Location for Business and Tourism"

5
08/06/2016

It was my Business Travel . First time to City of Portland,Maine .But I really liked the diversity of tourism and recreation activities of Portland. Large size Shopping Malls and lot of Food Options with Great Chains of Restaurants serving all type of Global Foods. I recommend to visit this place as tourist and enjoy Whale Sites, Rafting, Swimming and Beaching activities here

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Mihir, thank you for your recent stay with us! There is so much to do in Portland and the surrounding areas. If you have never been to Maine, the coastal beaches are breath-taking! The Portland Head Light is just 15 minutes from our hotel. It was commissioned by George Washington and is the most photographed lighthouse! You can also take a lighthouse cruise or a Duck Tour. There is plenty of historical sites to visit, as well as museums. There is no shortage of restaurants or shopping venues in Portland. There are hundreds of restaurants in Portland, with fresh seafood. Our staff can give you some great suggestions for a tasty lobster roll, or whatever you are fancying! Mihir, we hope you will come back and enjoy all that Portland has to offer!

"Another fabulous stay"

5
08/06/2016

The updates to the Merry Manor are amazing. As a handicapped person, the new outside covered entrance to the rooms is such a welcomed asset. My most favorite room 258 now boasts a new floor (no rug) yay! The widescreen TV, brand new couch, much welcomed massage chair and soft comfy clean beds with fluffy pillows are just part of why I love this hotel. The complimentary breakfast with such a huge selection just makes this such an amazing value. I send everyone I know to this hotel!!!! We also took advantage of the hot tub and heated outside pool.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Luetta, thank you for recommending us to your family and friends. This is the greatest compliment we could receive. We always love having you and your family stay with us. We are delighted you like all the changes and updates we are making to the hotel. We love hearing from our guests that have been staying with us for MANY years how they like all the updates we have made through the years....and we are just getting started!

"Great place for families"

5
06/06/2016

This hotel is our favorite whenever we come to the Portland area. From the warm friendly staff to the clean comfortable room and beds, free breakfast and wifi, to the fantastic indoor outdoor pool this is the perfect hotel! It is close to downtown Portland, the Maine Mall and only a short 20 minute drive to Old Orchard Beach.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Brenda, thank you for your loyalty to our hotel! We love having repeat guests that become like family to us! Thank you for taking the time to review our hotel. It is always a pleasure having you and the family stay with us!

"Excellent hotel"

5
06/06/2016

The room was spacious and clean. I felt relaxed and very comfortable with the room and the service from the staff. I left before breakfast was available, so the staff provided coffee and snacks, and a newspaper for those who checked out early.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. I hope that next time you can stay for breakfast! It has a wide selection of items for everyone's tastes! As you mentioned, we also have a "To Go" breakfast available for those guests leaving before our breakfast room opens. We are pleased to hear you found your stay to be relaxing and comfortable. This puts a BIG SMILE on our faces! We look forward to seeing you back again!

"Get a way"

4
05/06/2016

This hotel has a wonderful location, right off Route 295. Both scenic & historical sites nearby to explore. If you are a shopper, The Maine Mall is just up the road. Hotel is clean and pleasant with a heated pool and spa area to enjoy some down time. I would return and recommend this facility.

"Great amenities. Great price. Great value."

5
04/06/2016

Very comfortable room, king size bed, LARGE flat screen TV with good selection of channels, microwave, refrigerator, coffee maker, WiFi, transport carts for luggage, soft water, plenty of hot water with good water pressure, courteous professional service, very convenient location with easy access to both downtown and the burbs without downtown parking costs. GREAT value!

"Nice stay for a convention"

4
02/06/2016

The staff were very friendly. Our room was clean and quiet (except when about 12 motorcycles parked just a few feet from our window at about 9PM - - VERY noisy) The location is very convenient to the Mall and many other shops. 1o minutes from down town.

"Awesome and large breakfast selections!"

4
01/06/2016

This place is conveniently located in south portland, maine. A gasoline by walking distance. Good and huge breakfast selections than the other best westerns i stayed before! They will even give you a take out box if you want to bring some for a friend/family member that cant go to the dining AreA. The breakfast room was located at the end of the hotel. Huge swimming pool but the waterfall was not working though. Our rooms had so many towels and bar soaps! 2 sinks and lots of cups to be used! Thats a big plus! Only negative are the doors not closing properly without using a little force thats why you can hear "bangs" all the time. But overall! It is highly recommended! When you want to eat some lobster rolls on a budget! Go to scarborough lobsters- they have delicious rolls and bayleys lobster pound has good seafood with a view and good lobsters to take home! This hotel is clean , comfortable and awesome! Recommended!!!

"Older Hotel but a massage chair in the room SCORE !"

5
01/06/2016

Older but well kept hotel, and a massage chair in the room, my husband loved it ! but guys beware the seat on the toilet will not stay up while you use it. The lid on the tank hangs over so far that the seat hits it. Comfortable bed, great cookies when you check in at 3pm. The breakfast room could be laid out better, but good eats ! No reason to stay elsewhere and pay more. Free Parking, Free WiFi and Free Breakfast

"Thumbs Up"

5
27/05/2016

Excellent value, friendly and courteous staff. The free breakfast was better than the typical continental style. The room was clean and the king bed was comfortable. Try it for yourself, you wont be disappointed. I'll stay here anytime I'm traveling to the Portland area.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
William, we would love to have you back anytime! Thank you for the great review and taking the time to share your experience with other travelers looking for a clean and friendly hotel to stay at! We are happy that you found our complimentary breakfast to be more than you expected. We look forward to having you back soon!

"Decent value, but avoid the 1xx rooms"

3
26/05/2016

3.5 stars. Most of the rooms are numbered above 200, and those open onto interior corridors. But rooms numbered 1xx open onto the back parking lot directly. Noisy, since any trucks park back there. Lots of light incursion around the curtains. Lots of air incursion around and beneath the door (particularly important during winter). And if you buy at Priceline or Kayak or Expedia, etc, you're particularly likely to end up in those rooms. On the other hand, the included breakfast is probably the best I've seen in a motor hotel, the location is pretty convenient and the price (compared to the overpriced Portland hotel market generally) is pretty decent.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay. I would like to clarify, we are not a motor hotel. We are a family friendly, pet-friendly hotel with 153 rooms. 12 of those rooms are exterior rooms that you can park your car in front. Many of our guests with mobility issues love these rooms because they are easy to access. Other guests love these rooms that have pets. It all depends on your preference. We do recommend calling the hotel directly to make reservations, as 3rd part sites like Priceline, Expedia, etc do not know the property and therefore cannot explain the setup of the hotel. Our staff would be more than happy to help with your future accommodations!

"Leisurely stay"

5
26/05/2016

Hotel was very clean and quiet. Breakfast is wonderful, much more than your traditional 'continental breakfast'. Food very good and staff very pleasant and helpful. Great access to many attractions and beaches.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Jennie for the great review. It makes us happy when we hear that we have made our guest's stay everything it should be! We are happy to hear that our location is convenient to the attractions that you were visiting and that you found our staff to be friendly and helpful. We are always willing to help with directions, ideas on what to do in the area, or simply ask how we can make your stay more enjoyable. We hope that you will visit us again!

"Very convenient location - directly in front of the interstate extension."

4
25/05/2016

Very friendly staff and well kept facility. The rooms were clean and the air conditioner was efficient. Breakfast in the adjoining restaurant was good. The only negative was that the spa was not as well kept as we would have expected.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us and taking the time to review our hotel. Our staff work hard at keeping the hotel and property clean and comfortable for our guests. Our staff love to assist our guests and provide the best service! Thank you again for your business!

"Best Western is our standing favorite!"

5
24/05/2016

We stayed affordably with our 4 children, this time in one of the external-entrance rooms (more like a motel room) which made it much easier to lug things from the car right outside our door, and much easier to get the kids in and out quickly and easily (no long hallways, just open the door and get in the car). Though we love the fireplace suite we stayed in last time, the convenience and value of the external room added to an enjoyable vacation. The double queen room included an easy chair and ottoman, and a desk and office chair, in addition to large flat-screen TV and a hutch with microwave, minifridge, and coffee maker. The beds were VERY comfortable, with luxury sheets, down-alternative mattress topper, and extremely soft duvet, that made us want to stay in bed longer, and a selection of pillows that guaranteed finding one that was just right. Everything was clean and well-appointed. One thing we did have to do, was unplug the coffee maker from its position in the hutch, because the cord was barely able to stretch to the power strip behind, which meant we couldn't pull it out to use it. But that was solved by unplugging it from behind, and moving it to the granite washroom/dressing room counter. The toilet and bathtub room was tight to the point of claustrophobic, because it was separated from the sink/counter/dressing area, but that was a sensible arrangement for privacy. As always, the breakfast buffet was very good and ample, with make-your-own pancake and waffle stations, choices of bagels, muffins, toast, warming trays full of scrambled eggs, cheese omelettes, link sausages, and bacon, and choices of cereals, juices, yogurt and toppings, and hot beverages. The coffee was merely okay, but that is not a big deal, since there are so many excellent micro-roasters and barristas in Portland to choose from for something more than the first eye-opener. However, if they switched to Carrabasset Coffee, they would have great in-house coffee as well. We were glad that there were gluten-free options for one of our kids. The staff were helpful and polite, and a man pushing a laundry cart toward a freight elevator greeted me politely when I passed by while his door was open. I was impressed with that kind of courtesy without having to pay a lot, not just from front-desk staff, but even from employees without such a public role. The indoor-outdoor heated pool was sparkling clean and pleasant even in a brisk May breeze, and the waterfall hot tub is one of the big reasons we stay here rather than getting a suite with full kitchen, elsewhere. We got by on the microwave and minifridge, because that pool and hot tub is half the pleasure of our stay! On our last day, we grilled poolside, using the nice propane grill there for guest use. Swimming at dusk and after dark was especially nice with the soft glow of garden lights all around, and the changing colors of the pool lights, in the water. Something new we noticed this time, was a USB device charging station by the bedside lamp, so if you forget your charger, you're covered! We look forward to staying at the Best Western Merry Manor Inn, any time we stay in Portland, and seek out Best Westerns elsewhere when we travel, because we have come to trust the cleanliness, courtesy, and value.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Meg, we are pleased to hear that you and your family enjoyed your stay at our hotel once again! It is always nice to have repeat guests that keep coming back! We are happy to hear that you enjoyed the pool and hot tub and even grilled out by the pool. This is something we add last summer and it is a big hit as well as the USB station on the nightstands. We look forward to having you back with your family!

"Very pleasant experience"

5
19/05/2016

I am a travel agent and rate hotels from time to time on Tripadvisor. I stayed at the Best Western Merry Manor last weekend. I was very pleased with the over all experience at this hotel. From the check in to the check out, everyone was very pleasant and accommodating. The staff could not have been friendlier. The breakfast that is included is called a continental breakfast. I would call it a full breakfast. There was a LARGER selection hot and cold breakfast items. I would call it a full breakfast. The pool area was very nice. The pool is an indoor outdoor pool that is open year round. It was very warm even for my standards. The hot tub was also very nice with a waterfall at one end. I can't express it enough, this is a nice hotel that I would highly recommend!!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
We are very honored to get such a great review from a travel agent. We know how high the expectations are for all our guests, but none higher than a travel agent! We appreciate the recommendation and are delighted that you found the hotel and staff nice. Thank you for taking the time to review our hotel and staying with us. We hope you will come back and visit us again soon!

"Great Place!"

4
19/05/2016

The staff was wonderful. The room was clean. We enjoyed the hot tub. The complimentary beverages were a nice treat along with the discount provided for the Maine Restaurant right next door. The breakfast was amazing. Would definitely stay again.

"Good value at a discount"

4
19/05/2016

Found this hotel through a an on-line booking site. We were only there one night and it was fine. The continental breakfast was not gourmet but certainly adequate. I'd happily stay here again for the discounted price I paid. Not sure I'd be as happy at the full, tourist season price

"very friendly"

4
18/05/2016

clean very friendly hotel for a night stay . good breakfast (not continental) swimming pool and all what you need after a long day tour. the reception helped us with the parking near the room and with all other needs

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
We are delighted that you had an enjoyable stay at the Best Western Merry Manor Inn. We are happy you found the breakfast to be ample and the hotel clean. Our staff works hard to ensure our guests have a clean and comfortable stay. We all love working at the Merry Manor and it is our pleasure to assist our guests with all their needs!

"Maine Lake Lodge Room"

5
17/05/2016

It was awesome! All of our friends thought we were away in The Great North Woods and couldn't believe it when we told them we were in Portland. The hotel was very unassuming. You couldn't tell from the out side what beautiful room awaited us. The hotel is an older hotel, but was very clean. The staff was very helpful. It was a great stay.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
The Maine Lake Lodge is my absolute favorite themed-suite! I can understand why your friends thought you were in the Great North Woods! I absolutely love it when it's snowing too! You feel like you are snowed in at a cabin in the woods! Thank you for staying with us and we hope you will visit us again...maybe in the winter when it's snowing. It's also fun to go swimming in our heated outdoor pool in the winter while it snows!

"Good place for the price "

3
15/05/2016

Spent last Friday night in Portland and stopped at this hotel. Location was convenient and $80 for a room sounded great! Front desk girl was very busy but she welcomed us in a professional manner and did a great job multitasking. Room was ok, could use some renovation but again, fine for the price. Had a tub and a fridge - win! The reason I didn't give place higher score in their paper thin walls! What a nightmare our neighbors were! We could not only here them talk, we could here videos they were watching on their phones!!! Complimentary breakfast was great and we enjoyed an outdoor pool area! Hotel also has a great restaurant on site.

"Great stay for reasonable price!"

4
11/05/2016

Found this hotel on line. We were pleasantly surprised how clean and cozy our room is. I use the gym daily, it is small and basic but at least I can get a workout in. Front desk help is pleasant and knowledgeable . The continental breakfast is awesome. Great variety. Great location easy access to major roads, easy to get to Old Port.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. We are delighted that you enjoyed your stay and found the hotel to your liking. We are glad you were found everything clean and the staff to be knowledgeable. We would love to have you back!

"Third Trip!"

5
09/05/2016

Third trip - I couldn't say no to Best Western Merry Manor Inn!!! They have wonderful heated pool and hot tub. Their "Maine Table" restaurant, I couldn't say no! Everything's perfect and slowly remodeling and it's looking AWESOME!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Dean, thank you for the stellar review! We are happy to hear that your stay was fabulous and you found everything to your liking. We continue to make improvements to the entire property. Currently we are putting new furniture and carpets in 20+ of our rooms. It looks great! We appreciate your continued business and look forward to having you back again soon.

"Do Not Stay Here if ou Have a Mobility Issue"

3
09/05/2016

The Best Western Merry Manor is very well located, with large ,comfortable rooms, at a reasonable price. However, if you have a mobility issue or are older, it is difficult getting to the breakfast room. In order to access it, you must either, go outside(it was raining anad cold) and walk to the next building, where the breakfast room is located, or walk inside the hotel, down several long hallways. Also, the rooms need to be updated.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. I am sorry you had trouble getting around. Our hotel has 153 rooms so there are a few hallways to maneuver! Currently, we are updating several of our rooms with new carpet and furniture. Within the next 3 years, all our rooms will be updated. We have already made updates to our banquet facilities, restaurant, pool area, and lobby. We are delighted you found the rooms comfortable and large and the price reasonable. We hope you will consider staying with us again and we can put you closer to the breakfast room!

"Disappointing"

2
02/05/2016

I would stay here again for a variety of reasons: - I requested extra towels and toiletries (we were four guests - two adults and two children) at the time of my booking and did not receive them. - The shower drain was clogged and the tub would fill up quickly while taking a quick shower. - There were large stains on the armchair. - The beds were uncomfortable - very soft (although this is a matter of personal preference). - The parking by the exterior rooms is extremely limited and we had difficulty finding a spot when we returned to the hotel each evening. They should consider having designated spots for each of the exterior rooms. - The toilet/bath tub area is very cramped - uncomfortably so. - The AC unit is very loud and would loudly shut off and turn back on multiple times throughout the night, resulting in disruption of sleep. - The cleaning staff member assigned to our room was afraid of or disliked dogs. One of the primary reasons we booked at this hotel was because we brought our dog with us and this is supposed to be a pet friendly hotel. - During a weekend breakfast, I was left standing by the waffle maker with my young child for over 15 minutes after I told a staff member that the machine had run out of waffle batter while I was filling the measuring cup. On the plus side: - Breakfast was adequate - a variety of both hot and cold foods were available. - Front desk staff was friendly, welcoming and helpful. - Location is convenient - right next a gas station and very close access to the highway.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
I am sorry your experience was not all that it should have been. As I am sure you can see from other reviews of our hotel, this is not typical of the standards we have for our hotel. We are very accommodating so I apologize for the oversight of not having the extra towels you requested. Our hotel is pet friendly. At check-in we have all our guests sign our pet policy that states that pets must be out of the room or crated for housekeeping to enter, and that pets are not to be left unattended. While we are pet friendly, not all our guests, or staff, are dog lovers. As you mentioned, our front desk is very welcoming and helpful and I hope they were able to rectify any problems you encountered. We wish you the best in your future travel plans!

"Best Western Merry Manor Inn"

5
02/05/2016

The folks here know how to treat their customers right. Very accommodating! Food was very good, and the service was too. The room had everything you could want. Parking was easy. It is a big place so the only thing was finding how to get to the right area. Even though we were their for a conference I noticed the kids enjoying the swimming pool, where you can swim inside and out.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Cynthia, thank you for your recent stay with us. We are delighted that your conference was a big success! You were a wonderful group! We look forward to having you back again in the future!

"Clean and beautiful hotel with excellent staff"

5
02/05/2016

This hotel is one of the very best I have ever stayed at. The room was spacious and clean. It included a wonderful massage chair which was great after having been driving for several hours. Microwave, refrigerator and bar sink were additional benefits. The continental breakfast was superb, with a wide variety of fresh fruit, coffees, eggs, bacon, waffles etc. It also felt like an extremely safe hotel, with entry through the front lobby. The staff could not have been more friendly and helpful. Of particular note was Laura at the front desk- welcoming, kind and extremely helpful. They are lucky to have such a great person representing them at the desk. Freshly baked cookies in the afternoon completed the experience. I didn't get to use the pool or excercise room, but they too looked clean and accommodating. A wonderful hotel all in all!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your wonderful review and kind words about Laura. I know you have put a bigger smile on her face with your sweet sentiments. All of our staff, from the front desk to housekeepers, to our breakfast attendants want to ensure your stay is superior. We want to make each and every one of our guests to feel welcomed and appreciated. It sounds like we were successful with you! Thank you again and we hope to see you back for a leisure trip when you can enjoy the relaxing pool and spa!

"business convention"

3
28/04/2016

This was a very brief (1 night) stay but the hotel has a great indoor/outdoor pool which is rare in Maine, and a big draw. Very convenient to the Mall area attractions, and very reasonably priced. Buffett was provided for our event and food was good, hot and plentiful. Breakfast is included with the price of your room, and was also very good. Family and pet friendly makes this a good deal.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Stephen, thank you for your recent stay with us. Sometimes it is hard when you have to stay at a hotel for a convention. I am glad that we were able to deliver a superior experience all around for you. We would love to have you back any time!

"A comfortable stay"

5
26/04/2016

We were in Portland for a vet visit, with a cat that needed tests and evaluations. A 3 hour drive from home, so we stayed for a couple nights. This hotel was convenient, less expensive than other area hotels, and very comfortable. We would definitely stay here again.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Carol and John, we are pleased that our hotel was accommodating to you and your cat. We hope he/she is feeling better! Thank you for taking the time to review the best Western Merry Manor and we hope you will come back for a trip of leisure in the near future!

"Comfy beds, excellent pool"

5
26/04/2016

Always feel like we are coming home when we stay at the Merry Manor. We use it for leisure and business when we have meetings in Portland. A stay overnight in a comfy bed after a swim in the heated outside pool is the best gift to oneself!

"wonderful hotel"

5
25/04/2016

If you are looking for a great hotel, friendly staff and comfortable clean rooms look no farther. The Merry Manor is a clean, well kept hotel with amazing friendly staff, clean rooms with comfortable beds and a great location. We have been coming to this hotel for 20 years and have never had a bad experience here. I highly recommend it to anyone!

"Great Value, Staff and Location"

5
22/04/2016

Excellent staff - clean rooms - family friendly - dog friendly - convenient location - nice breakfast spread in the morning which goes to 11 which is nice - friendly staff - comfy beds good TV nice size -

"Great family hotel"

4
21/04/2016

Conveniently located and large heated indoor/outdoor pool and hot tub. Clean rooms, despite a little run down. Tiny bathroom, but for 2 nights, it was sufficient. Nice having extra sink outside of bathroom. Staff is friendly, and continental breakfast included was very good. Excellent value. Lots of extras included like 24 hr coffee available, cookies in afternoon, breakfast and pool.

"Clean"

3
20/04/2016

Just stayed at the Merry Manor Inn. Very friendly staff. The hotel needs to be updated, but it is very clean. Really comfortable beds , and a great massage chair. The TV's are a good size and they come in great. Nice outdoor pool heated year round, you enter it through the room where the hot tub is. Good size hot tub, It isn't as big as it looks in the pictures. This area has a place where there are comfortable chairs and tables. Very cozy. You can't hear screaming kids cause they are in a different area. I would recommend this hotel. If you are looking for elegance it is a no.

"Great value"

5
19/04/2016

This is the second time in two years we have stayed at this hotel and we were not disappointed. The room was clean and neat, the lobby was clean also. The staff are very helpful and friendly. Next trip to Portland we will stay here again.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Dottie, thank you for your recent stay with us and taking time to review our hotel! We love to hear that you continue to find our hotel clean and neat. This is our top priority! To provide a clean and comfortable stay for all our guests. We eagerly await your return visit!

"Vacation with grand-children"

4
19/04/2016

Great place to plan a mini vacation. The outdoor heated pool and waterfall spa are the ammenities that brings me back. My advice is to spend at least two nights. Location is close to resturants, shopping, Old Orchad Beach and the IMAX theater in Saco. We did experience a problem posting to Facebook using a Sony camera that has internet capability, the posts of our trip had to wait until we returned. I am uncertain if all my past visits are being added to my REWARDS status. Coupons from the EDGE paper make the choice to stay here a no brainer.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Kirk, we appreciate your continued loyalty to our hotel. Best Western rewards points are added after every stay. Just ask that your rewards number is on your registration. We look forward to seeing you back again soon!

"Typical Best Western hotel"

4
17/04/2016

Stayed just one night. The hotel was nicely located and easy to find. Although a large hotel it was quiet enough, solid WiFi (free), two queen sized comfortable beds, fridge and microwave in the room.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Samuel, thank you for your recent stay with us. We appreciate you taking the time to review our hotel. We hope you had a chance to enjoy the complimentary breakfast that we think is above and beyond your "typical Best Western". We have so many options, both hot and cold for our guests to enjoy!

"Weekend with friends"

4
15/04/2016

Was a wonderful experience to swim from the inside of the hotel out into the cooler weather. We enjoyed this very much. Was a very nice location to access the mall. Loved having dining attached to the hotel. Music for the hotel ended at 9 pm would like to have seen it last a little longer.

"Great place to relax"

5
10/04/2016

We where there to get away and unwind after a difficult day. The pool and hot tub were fantastic and the staff was very friendly and helpful. The room was comfortable and had some unexpected bonus with a massaging chair and a separate kitchen area.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Jeffrey, we are delighted you enjoyed a relaxing time away. The massage chair is fantastic for unwinding and relaxing, as well as the hot tub and pool. We hope you will stay with us again when you need to recharge!

"Inadequate bathroom space"

2
09/04/2016

The room I stayed in was recently remodeled. The bathroom had about 1 foot of space on each side of the toilet and the space between the toilet and the door was literally about 3". Needless to say, that a large built person would not have enough room to go in the bathroom and shut the door. To add to the bad design, not only did the shower have granite type smooth walls with no place to put the soap and shampoo, but the fridge is so close to the outside counter in the corner, that with the door opening away from you, makes it difficult to access the fridge.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Larry, I sincerely apologize that the room layout was less than desirable for you. I will be sure to forward your comments to our design team.

"As Expected, Nice Hotel"

3
04/04/2016

Easy check in, friendly staff. Clean room, comfortable bed. Standard selection for breakfast but decent and well stocked. Ate dinner in hotel restaurant. Not very busy but good food and good portions.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Gene, thank you for your recent stay with us and reviewing your stay. We think our continental breakfast is beyond your standard selection. Most continental breakfasts offer juice, coffee, cereal, and pastries. We have gone above the standard continental breakfast and also offer bacon, eggs, sausage, make your own waffles and pancakes. We are glad you had a chance to eat dinner at the Maine Table as well. I love their baked stuff haddock!

"out dated hotel room"

2
03/04/2016

I went to the best western hotel with my dad and my brother william the kitchen in the room was out dated the bathroom was also out dated and the beds were out dated to the pool room was just your ordinary pool room. i will never go back to the best western hotel in south portland maine ever again.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
I think you may have our hotel confused with some other hotel as we do not have kitchens in our rooms or in our suites??? Our hotel is always making changes and updates to the property. Currently we are replacing carpet in many of the rooms and waiting for new furniture.

"Great place, good price, REAL BACON!"

4
29/03/2016

We stay here all the time, convenient location, restaurant, several room types and a HEATED YEAR ROUND POOL! They recently changed the breakfast and UPGRADED to real bacon!!! Would definitely recommend!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
So glad you like the change we made to with the bacon. We still offer turkey bacon too! Thank you for your recent stay and reviewing our property. We are delighted you enjoyed your stay!

"Portland on a budget? This is the place!"

5
26/03/2016

I stay at the Merry Manor very often. It's like a home away from home. They have recently been upgrading the property and the improvements are looking good. I've been lucky enough to be upgraded to some of the hotels luxurious suites. The Bear Camp lodge is my favorite. Bring your swim suit, the pool is heated and open year round in our cold New England climate. Fabulous property. Cheaper than downtown Portland with all the amenities your looking for.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Craig thank you for your continued loyalty to our hotel! We appreciate your business and always enjoy having you as our guest. Thank you for mentioning all the upgrades and improvements we continually make to our property. Currently, we are renovated 22 rooms with new carpet and furniture! We look forward to seeing you back again soon!

"Comfortable"

4
22/03/2016

On our weekend away we found the BW/Merry Manor to be very comfortable and just what we needed for a quiet weekend together. The beds were very comfrie and our room was clean. They also furnish you with extra towels and washclothes which alot of hotels dont. I will recommend Merry Manor to our friends and family.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Gary, the best compliment we can receive is when our guests recommend us to their family and friends! This means a lot to us and we are elated that your stay was comfortable and clean! We look forward to having you return in the future with your family and friends.

"Week end away"

4
20/03/2016

We had a good experience at the Merry manor in Portland Maine on 3/18. The room was ready on arrival. The staff was very helpful on check-in and check-out. The amenities were clean. Breakfast was very good. We will go back there again when we go to Portland again.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Eric, it sounds like your stay was great! We are happy you enjoyed your stay and found everything to your liking! We hope you had a chance to use the heated outdoor pool and hot tub! Thank you for your business and we look forward to having you back!

"great group reunion location"

5
19/03/2016

We had a wonderful group reunion weekend there and were very happy with the staff and the facilities. Don and his crew in Group Events were pleasant and more than willing to help us organize the event and pointed out numerous different ways that we could use the various facilities there. Bill and the kitchen staff prepared us several wonderful meals and even came through for those with gluten free concerns. No one went away hungry for sure. The event staff were also very accommodating and had no issues when we asked for a meeting room last minute and an extra table at the big dinner. Everyone wants to have another reunion next year already! Our highest kudos to the whole staff there.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
It is wonderful to hear that your reunion was a success! Our sales department goes above and beyond to make everyone's event a hit! We love having reunions, groups, weddings, and parties at our facilities! We hope you will book with us for next year!

"Our stop before Boston"

5
16/03/2016

Great hotel, clean with a wonderful HOT shower, comfortable bed. Centrally located to the Old Port yet just far enough away to be quiet affording a great nights sleep. Staff is polite and accommodating. Highly recommend.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Janet, thank you for the glowing review! We are delighted you found the beds comfortable, the showers hot, and the hotel clean! We appreciate the high recommendation and hope to see you back soon!

"Not what expected"

2
15/03/2016

Hotel pool was disappointing to say the least. Cleanliness was the main concern as the hot tub was cloudy and there was gravel from the pool area at the bottom of the tub. The pool bathroom was filthy as there were live ants crawling around in a mound at the base of the toilet. Ive been to bathrooms at gas stations that were in much better condition. The hotel room we stayed in seemed very clean despite being out dated. Would definitely not recommend an exterior room because the level of noise from cars pulling up to foot traffic walking by interrupted sleep. Blackout curtains were an inch too short to block out street light in parking lot at night and the morning sun. The Drop ceiling in room was off putting and was the only part of the room that seemed truly dingy. The food at the restaurant was ok, the pizza seemed a step above a box pizza although the burger was quite good. Our waitress was really pleasant. The restauarnt like the rooms was dark and out dated but from what I could see seemed clean.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Todd, I apologize you were unhappy with your recent experience at our hotel. This past weekend the hotel was busy with many kids coming in and out of the pool and hot tub. Typically, we hear great things about the cleanliness of the pool, hot tub, and the hotel. Our restaurant and pool areas have been updated in the past few years and we have plans to renovate 22 more rooms in the next month-new carpet, furniture, etc. Again, I am sorry you did not enjoy your experience. We wish you the best in your future travel plans.

"What one would expect from a BW"

5
15/03/2016

We have been visiting the BW for several years now. We know what to expect and are pleased with what is offered. Great array for breakfast items - seems to get better with each trip. The buffet seems to work for week-end warriors as the numbers are so many. Great pool - indoor/outside. Who can boast that they can swim outdoors during the winter? Yes, it is heated. We have had two room issues in the past several years at this BW. They immediately have accommodated our request. We have noticed the upgrades each season when we visit. Can't change the location, which is just off the highway and close to many shopping, tourist attractions. Of all the BW we frequent, this is the best for all the above mentioned.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. We are delighted that you continue to find the hotel to your liking. There is nothing better than swimming outside in the winter! Not many can brag about that! We are delighted that you find new improvements every time you stay with us. We are always making updates and changes to the property for the benefit of our guests. We are glad you notice! We welcome you back any time!

"Staycation"

4
14/03/2016

We typically enjoy coming to this motel for a little winter getaway close to home. We enjoy using the pool. They are a pet friendly motel but we had a weird experience this time. We have stayed several times over the past 10yrs. The motel called my cell phone while I was in our room to tell me to come back and tend to my dog because they had a noise complaint. Like I said I was in my room at the time so I am not sure where I was supposed to be coming from and my dogs were not barking then. Why call my cell, how about call the room?? IDK it was just a weird time.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. We are happy you enjoyed your winter getaway! I apologize for the "weird" call about the dog barking. We are a pet friendly hotel but we do ask that pet owners do not leave their pets left unattended. If we get any complaints from other guests about barking dogs, we do try to rectify the situation. I apologize you the staff didn't try calling the room first. Thank you for your feedback.

"Merry Meeting Inn was highly recommended by one of the music teachers in Hancock County."

5
14/03/2016

The location for us who were attending the Maine state jazz competition was very convenient - the price was reasonable and the room was clean and comfortable. We liked that our car was able to be right outside our room since we got in very late at night both nights we were there. I would definitely recommend this motel to anyone who was coming to the high school.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Alice, thank you for your recent stay with us during the Jazz Festival. We are happy you found the location convenient to the South Portland High School. We hope you will visit us again!

"Exactly what we needed"

5
14/03/2016

Clean, comfortable bed, friendly staff, great experience! Not super close to downtown but right off the highway and great for our needs. Overall an excellent value with a solid onsite restaurant. Nothing is really walkable from this location, but if you are in town to visit friends, family, or don't mind driving the few minutes in to old port, it really is a nice stay for a great price.

"Weekend getaway with Friends"

5
14/03/2016

Thrilled to share with our friends the amazing experience of staying at my favorite motel in Maine. From the great staff at check in to the experience of swimming outside in winter!!! The motel was full but the rooms were quiet, clean and comfortable! Free all you can eat buffet Breakfast sure impressed them also. Thanks again everyone for a great experience. The upgrades are awesome and we look forward to coming again soon.

"Geat location"

4
14/03/2016

We loved the pool and the availability of hot coffee and tea anytime you like in the lobby. The hottub could have been turned up a bit to be at the temp. needed but was very enjoyable with the waterfall.

"Respite"

5
10/03/2016

Excellent staff, well run and very clean rooms. The pool hours accommodate early risers and allow a swim after an evening out. The free breakfast bar has many options to select from and the hostess keeps the serving area and tables clean. This is our choice for the greater Portland area-good access to roads and again-well managed hotel.

Kathy D, Public Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us and taking the time to review our property. We are happy to hear that you enjoyed your stay and found the pool hours accommodating. We hope to see you back again soon!

"Great Value"

4
10/03/2016

The room layout was different than most and offered more privacy, space and convenience. The room was clean, comfortable and even had a vibrating lounge chair. The television was a larger new flat screen, which I enjoyed. Plenty of TV channels all free. My room was on the first floor and I was able to park my car right outside my window.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Iras, we are pleased to hear that you enjoyed your recent stay with us at the Best Western Merry Manor Inn. It sounds like you stayed in one of our King rooms with a massage chair. This is an added bonus that we have for some of our King rooms. We are glad you enjoyed the large screen television and found the room to be clean and comfortable. We look forward to having you back in the future!

"Great place to stay for Portland visit"

5
09/03/2016

A convenient hotel that provides everything you need. Close to other restaurants and stores. Just a few minutes to downtown Portland and easy access to Rtes 95 and 295. Hotel appears new and very clean. Wonderful indoor/outdoor pool.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Peter, we are delighted you enjoyed your stay at the Best Western Merry Manor Inn. Thank you for your great review and your business. We are glad you found the hotel convenient to shops, restaurants, and the major highways. We look forward to having you come back again soon!

"My stay"

4
08/03/2016

My stay was fine hotel staff were friendly and helpful. The restaurant staff were great and the food came out very fast and was pretty good. I didn't use the pool or exercise area but did walk though and both were well keep and clean.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Peter, thank you for your recent stay with us. We greatly appreciate you taking the time to review our hotel and hope you will make it back to enjoy the pool!

"Awesome staff and good value"

5
07/03/2016

Whenever we visit Portland the Merry Manor is our "Go To" place. We feel so comfortable going there, as they are consistently a great place, with an awesome staff, nice breakfast, clean rooms, and good exercise room,and pool.. The staff have such a Positive attitude and are genuine and down to earth. Of all the places we have stayed over the years, my wife and I always stay here, as it is one of the very best. We would highly recommend it to others. Of note, is that the staff have worked here for many years. That, in itself tells you something about the quality of the establishment. Kudos to all of them for a job well done. :)

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Harry, we always enjoy having you and your lovely bride as our guests. We greatly appreciate your kind words and review. Our staff is amazing and it makes us very happy that our guests recognize their effectiveness. We appreciate your continued loyalty to our hotel (and jokes)! We look forward to seeing you again soon!

"Not happy"

4
06/03/2016

opened my soap from a box while in shower then noticed a curly hair embedded into my soap, they reused a soap and put it back in box. I wasn't very happy for what they had done. Maybe they can have the soaps that r in the wrapper.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Melvin, I am at a complete loss over this one. We have never reused soap from a prior guest. I am terrible sorry for this oversight. This is not something we have ever encountered before. We do have facial soap that comes in a plastic wrapper and our shower soap comes in a box. Again, I am sorry and will be looking into this further.

"Love to outdoor pool"

4
01/03/2016

We always use this motel when in the Portland, Maine area because of the year round indoor-outdoor swimming pool, huge hot tub with a waterfall. We have been known to swim in a snowstorm, sunshine, it is well heated, the hot tub huge with a waterfall

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Patricia, thank you for your recent stay with us. We are pleased to hear that you continue to stay with us because of the heated outdoor pool and hot tub. It is a big attractor for many of our guests of all ages. We appreciate your continued loyalty to our hotel and eagerly await your return visit!

"Great experience"

5
22/02/2016

Good location. Love the outdoor heated pool. Has a restaurant but is close to the Maine Mall and many food establishments. Friendly staff and good breakfast buffet. Improvements the past year to the lobby, business center, snack area enhance the stay. Plenty of towels at the pool.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Barbara, thank you for your recent stay with us. We are so happy you like all the improvements to our hotel. We have many more things planned in the near future to include room renovations and updates In our banquet facilities. Thank you for mentioning our friendly staff. They all love being part of the Merry Manor Inn family and making our guests' stays enjoyable. We look forward to many more visits from you and thank you for your continued loyalty to the Best Western Merry Manor Inn!

"Great place to stay with indoor/outdoor pool"

5
22/02/2016

I've stayed at the Merry Manor Inn twice, and enjoyed the facility immensely. The main reason I enjoy this location is the unique indoor/outdoor year round pool. We visit in the winter and enjoy the heated pool even though its freezing outside. The rooms are comfortable and the breakfast buffet is great.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Jeffrey thank you for the 5 star rating! We are pleased that you continue to stay with us and enjoy the hotel. The heated outdoor pool is definitely unique to the area. There is no other hotel in the area that keeps their outdoor pool open year round and heated! We look forward to having you back anytime!

"Vacation Trip"

4
21/02/2016

Overall the stay at the Merry Manor was delightful. Close to resturants and shopping. We stayed here because of location for a trip to Lincoln New Hampshire to visit the Ice Castle display. Direct route from Portland with an enjoyable trip through the White mountains. Was dissappointed the second morning of the stay to find the hot tub under maintenaince. The reason I always coose this hotel is for the heated outdoor pool and hot tub. I would recommend the Merry Maor to all.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Kirk, I am delighted you enjoyed your stay. I apologize the hot tub was done a few hours one morning. We had a lot of guests here over school vacation. We like to empty the hot tub frequently for cleaning. It is typically up and ready by the next morning. I apologize for any inconvenience. Thank you for recommending us to your family and friends. We look forward to having you back as our guests!

"Pleasurable"

5
20/02/2016

We were able to relax for a couple of days away from the rat race of everyday living. Sometimes you just need to take some down time and let your body refuel. This was the perfect solution for that purpose. We just enjoyed each other's company and did nothing but relax.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Diane, we are so happy we could be a part of your relaxing stay. We are glad you had the chance to stay with us and refuel! We hope you will make us a regular part of your self-care time! We look forward to having you back in the future!

"Easy access to major roads! Fun pool! Great Breakfast!"

5
17/02/2016

We met up with several other people for a quick winter get-a-way. Enjoyed the pool and hot tub. The rooms where clean. It was close to the highway and down town Portland for bars and food. We will definitely be coming back again!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Martha, thank you for your recent stay with us. It sounds like you and your party had a great time in the pool! We also appreciate you mentioning how clean the rooms are...this is extremely important to us! We look forward to having you back and thank you for taking the time to review our hotel!

"Excellent experience"

5
16/02/2016

I've always loved the Merry Manor and have stayed there 20 or 30 times at this point with and without husband and/or family. Why it's a great place: super friendly and helpful staff, sparkling clean rooms, huge and comfortable beds, massage chairs, free wifi. The location is very good -- particularly easy to get to the airport (and beach and downtown Portland). Their restaurant, The Maine Table, has delicious food (high praise in a foodie town) and a really inviting bar. Perfect place to unwind. The best feature of all, though, is the outdoor, heated pool. There's almost nothing better than swimming under the stars while it snows. Best tip: bring your swimsuit. I was fortunate enough to stay in the Forest Lake Suite on my last visit (see photos). What a treat. The room has the feel of a rustic log cabin with so much attention paid to detail in the decor -- plus a whirlpool tub. It was a real treat. I had a VERY early flight this last visit and the desk person had to give me a couple of wake up calls to get me moving (much appreciated) and they had hot coffee waiting in the lobby and breakfast boxed and ready to go.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Claire, I am so happy you had a change to stay in our Maine Lake Lodge suite! It is the best! I am so happy you appreciated all the rustic touches there are, and the Jacuzzi tub! Thank you for coming back and we look forward to seeing you many more times!

"The room was great but....."

3
15/02/2016

Although it may not seem it from this review, I don't typically even write reviews but This is a nice hotel and with some minor changes it could be great! The location of this hotel is great, it is right off 295/95, very easy to get to. We arrived 30 minutes after check in time and still had to wait for our room to be ready, not a huge deal.... we get to our room only to find the couch had chips and candy under the cushions. They did send someone up to take care of that. The room itself was great, clean(other than the chips), cozy and comfy. The only thing that would make it better was another comfy chair and one TV rather than two just better placement. One of the remotes did not work! We went to the restaurant, seemed nice, good menu but had to wait about an hour for our food. The pizza was pretty good! Our next stop was the pool. As advertised the pool was heated, even with the very cold weather is was nice. The pool and hot tub area was very busy but we made our way to the hot tub. The hot tub is very nice however the parents nor the hotel pay attention to the stated rules of no kids under 14 in the hot tub. This made it very difficult to truly enjoy! If the hotel is not going to enforce the rules may they could add an adult only time at the end of the night. Breakfast would have been enjoyable but again the area was very busy and not large enough to accommodated the crowd. As we were trying to find a place to eat we went to the restaurant where the staff yelled at us and told us the overflow was upstairs, now mind you there are NO signs telling us this. The upstairs area was a bit dingy and VERY cold. By the time I had half my breakfast it was cold!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
It sounds like you were with the party that I previously responded to. I sincerely apologize for your experience and can assure you this is not typical of the high standards we hold. I would love to make this up to you the next time you stay with us. I looked into this further and have made a note of it in your guest profile. I hope we can deliver a superior experience the next time you stay with us.

"My Choice"

5
15/02/2016

I have stayed here the last times I have come to Portland and had to stay over night I feel safe and that's a biggy for me Along with the rooms are very nice we have never used the hot tub or pool but one of these times I am going to come and stay just to relax and use them This is my choice and I we be visiting again soon

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
John, you will definitely have to come for a relaxing weekend in the pool and hot tub! There is nothing better than a soak in the hot tub after a long week! Thank you for mentioning how safe you feel at our property. All doors require a room key for entry! We look forward to having you back!

"Ms."

2
14/02/2016

Had to wait an hour for our room to be ready after the check in time. Hot tub was full of children that should not have been in there Couch cushions were full of chips and gummy bears. Dinner service was very slow

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Laura, I am sincerely sorry for you experience. As you can see from other travelers, this is not typical of our standards. I hope our staff was able to assist you with some of these concerns. They are a great staff that is always willing to go above and beyond for our guests. I hope you will give us another chance to provide a superior experience for you.

"BEST Best Western"

5
12/02/2016

This is my favorite hotel in the Portland area. Very convenient to the Maine Mall, Route 95, and downtown. The staff is great. They even remember what room I like. Fresh cookies every night and fresh coffee every time I go for it. Beware of the restaurant next door.

"We keep going back"

5
08/02/2016

We have been frequent guests of the Merry Manor for the past 11 years. The staff has always been very friendly and even remembers us! This is a very family friendly (and pet friendly) hotel. It is located very close to both the mall and downtown area. The free breakfast is excellent! It has eggs, pancakes, waffles, bacon, sausage, many beverage options and more.

"Nice place"

4
08/02/2016

So we came to the Merry Manor in for a one night stay when my daughter, myself, and mother in-law came for a concert! The thing that really sold us when booking was the outside heated pool! My daughter absolutely loved that part while I myself was very pleased with the hot tub! We will stay again soon and will bring the whole family!

"Best place to stay in Portland area"

5
04/02/2016

If you are looking for a wonderful, friendly and comfortable hotel, look no farther than the Merry Manor Best Western in South Portland. From the friendly and helpful staff, to the free breakfast, outdoor year round heated pool to the comfortable rooms and beds, you can't beat this hotel! Have you ever gone swimming in a blizzard and had a snowball fight in the pool? You can do that here, and be warm! We have been coming to the Merry Manor for 20 years and never even consider a different hotel when we are in the Portland area.

"romantic get away"

4
01/02/2016

the maine lodge room is beautiful and romantic with the gas fireplace and jacuzzi tub. the granite shower with 2 shower heads was great. room has coffee machine,mini fridge and microwave too. my husband and i enjoyed our stay!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Darlene, we are delighted that you and your husband enjoyed a relaxing night away in our Maine Lake Lodge. This is a perfect time of year to enjoy the fireplace and Jacuzzi tub. The California king bed offers a comfy night's sleep, in the cabin-themed room. Thank you for your stay with us. We looking forward to having you back as our guest!

"Love this hotel"

5
26/01/2016

We are here for work and this place is awesome. Beds are super comfy breakfast selection is huge and where else can you end your day swimming in an outdoor pool in January in Maine. Staff here is very helpful.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Anne, thank you for taking the time to review our hotel. We appreciate your business and glad to hear that you found our beds "super comfy" and breakfast selection huge! We are happy to hear that you were able to relax after work in our heated outdoor pool.

"Great for families!"

4
24/01/2016

First time here, was fantastic. The staff very helpful. Breakfast had many choices, even appealed to finicky children. The only issue was the outdoor heated pool was on the cold side. Staff had said a broken heater. This didn't keep children out but it w too cold form the adults.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for staying with us! We are delighted to hear that your 1st stay was not disappointing. I apologize one of the heaters was down. The pool temperature dropped but not to the point where it deterred anyone from enjoying a swim in the winter. We look forward to having you back!

"Great Value"

5
24/01/2016

Merry Manor is already a known quantity to us and we are highly likely to stay there in the future. On this particular occasion, after a hard couple of weeks, we elected to go with an enhanced room which turned out to be a very great bargain! The room had a hot tub and a fireplace and we made good use of both. Though it may be a while before we feel such a need to unwind, Merry Manor has become our accomodation of choice any time we are very far south of Down'East Maine!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Clifford, thank you for your recent stay with us. We are delighted you were able to unwind with us in one of our suites. We are happy to hear that you were satisfied with your stay and will be coming back again! We look forward to having you back!

"Above and Beyond"

5
22/01/2016

Unable to have breakfast in the restaurant because of hour of work, the staff prepares a breakfast to go that is so thoughtful. The front desk staff is just about the best I have experienced, They definitely go above and beyond

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us! We are happy to hear that you appreciated the "To Go" breakfast that we offer to our guests that leave prior to 6:30 when our continental breakfast opens. We love hearing that our front desk provided the best experience you've had! That means a lot to us! We look forward to having you back soon!

"Hotel"

5
20/01/2016

From the time You walk in they are right there to take care of You and they Make Sure that everything is the way You want it the rooms are very Clean along with the rest of the Hotel and then the Breakfast that they Have is Great

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Harold for the wonderful review and for your loyalty to our hotel. It is always a pleasure having you as our guest. We appreciate you taking the time to review the Best Western Merry Manor Inn. Your business is greatly appreciated! We llok forward to seeing you soon!

"Return Traveler Who Will Keep Coming Back"

5
18/01/2016

My wife and I found this place last August by reading reviews right here and decided to try it out. Awesome experience. Great location (minutes from downtown and old port) large, clean rooms, friendly staff who go out of their way to meet your needs and a great FREE breakfast that goes beyond normal continental standards. We just completed our third stay there and will be returning in two months. This has become our place in southern Maine. Thanks to the awesome staff for everything! See you soon!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Kevin, welcome to the Merry Manor Inn family! The first time you stayed with us you were our guest. The next time you stayed you become part of our family! We are so happy you have made us a part of your travel plans. Thank you for the wonderful review and it is a pleasure having you as our guest. We look forward to seeing you in a couple of months!

"Very Clean and Comfortable"

4
18/01/2016

We had a small conference here and it was great. The people are extremely helpful and attentive. The rooms are clean and the price is great. The Maine Table is a good restaurant with a nice bar. Food is good.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thomas, thank you for your recent stay with us during your conference. We are pleased that you found the staff helpful and attentive. Our staff is eager to make all our guests' stays the best experience! We are glad we did not disappoint you! We look forward to having you come back soon!

"Big rooms. Clean and comfortable."

5
16/01/2016

I have stayed at this hotel many times and have never been disappointed. Clean comfortable large rooms with two sinks. Nice soaps and shampoos. Beds are plush but firm with many pillows. The hotel is sound proofed well. Hot breakfast included and there is a restaurant on site. Easy access from the Maine Turnpike. Staff is efficient and accommodating.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Jason thank you for your loyalty to our hotel! We love hearing how we continue to satisfy our loyal guests. Thank you for mentioning all the perks when you stay with us! We look forward to a long relationship with you!

"Satisfied customer"

4
10/01/2016

Great value, comfort and all season outdoor pool provides great memories. Breakfast choices was very good and included in the stay. Pleased with the early check. Was great to have a motel that allowed me to take my dog and just for $10.00. I will certainly plan another stay in the near future. The motel was close to several stores and returants.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Kirk, we are pleased to hear that you were satisfied with your stay and found everything to your liking. We do allow pets at our hotel for $10 a night, as long as they are not left unoccupied. Dogs don't seem to like being left alone in unfamiliar places. Other than that we love having furry friends at the hotel. I am sure you were a responsible pet owner! We are delighted you had a chance to enjoy the heated outdoor pool and create some great memories. We hope you will be back soon to create some more!

"It works"

3
07/01/2016

If you are just looking for a place to stay without much extra, this isn't bad. The price reflects what you get. It is an old building, but they are keeping it clean. It has an indoor-outdoor pool, but the indoor portion is the size of a bathtub. The breakfast was quite a bonus. We thought it would be typical continental, but they added several extra hot items, which were good. The staff was very nice.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Tim, thank you for your recent stay with us. We are glad you found the breakfast an added bonus with all it has to offer. I apologize if you thought the pool was an "indoor/outdoor" pool. We have worked to get that wording off any 3rd part sites as it is a heated outdoor pool that we keep open year round. Hence the indoor portion of the pool where you enter inside and swim out. We do have a kiddie pool for children that is only a couple feet deep that is inside, as well as our hot tub that is inside. Sorry for any confusion. Thank you for mention how nice our staff is. We hope you will come back again soon!

"love the pool and hot tub"

4
04/01/2016

The room was a good size. Bed super comfy. Even had a fireplace and a message recliner. My kids loved it and so did me and my wife. But the pool was the best. Warm water. You could swim outside and have the snow coming down was awesome.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Jerry, thank you for your recent stay with us. We are happy to hear that you and your family enjoyed your stay and most importantly enjoyed the heated outdoor pool! It is amazing! It sounds like you had one of our fireplace suites. They are great for families because it allows a little more room! We look forward to having you back.

"room"

3
02/01/2016

the rooms were clean. but very small. the bathroom you could hardly turn around in. other then that not bad for just one night. the resturant was very good. the staff was good on checking inn and out. We had four people in room with 2 queen beds. and only had enough shampoo and conditioner for two people plus only one small bar of soap in shower for two people. one small bar of soap in sink area. WASN'T really set upset completely of two couples. enough towels for everyone. but that's it .

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Patricia, I apologize you did not have enough soap, shampoo, and conditioner for everyone in your party. We would have gladly brought your more! Many people do! The rooms are set up for 2 adults and 2 children, not necessarily 2 couples. I apologize for any inconvenience and hope you will come back so we can deliver a superior experience for you!

"great place"

5
31/12/2015

Great hotel and amenities. Clean room and wonderful staff. Close to everything in Portland/South Portland area. Easy access to both 295 and 95. Whether traveling alone or with a family its a good place to stay. Very quiet rooms also...

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Theresa for your recent stay with us at the Merry Manor Inn! We are glad you found the hotel to your liking and convenient for your traveling plans. It was a pleasure having you as our guest and we hope to see you back again soon!

"Amazing Hotel! Great Service!"

5
30/12/2015

We really love this hotel! We checked in with Laura, who was a very sweet and friendly woman. We were given tickets for a complimentary breakfast at the restaurant attached to the hotel, The Maine Table, which was delicious! The hotel was very clean. Everyone we came across was very friendly. We felt very welcome and at home. The indoor/outdoor pool was very fun and warm both inside and out. We would definitely recommend this hotel! We will be visiting again!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thanks Kristy! We never tire of hearing how much our guests love the Merry Manor Inn or the heated outdoor pool! It is an experience that we suggest everyone try-swimming outside in the snow. The pool is kept heated to 90 degrees and is the perfect remedy for the winter blues! We appreciate you recommending our hotel and are eagerly awaiting your return visit!

"Fun pool and nice breakfast"

5
29/12/2015

The hotel is old, no doubt about it , but they have worked to keep things updated and it's clean. Beds are nice, out door heated pool is TONS of fun in the winter. Breakfast was great. Staff always pleasant. We've been passing through this area for 20 years and have always found a good experience when staying at this hotel. We've tried others but always seem to end up coming back here.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Linda, thank you for 20 years of business and making us a part of your travels. We always appreciate hearing how much our long time guests continue to love our hotel. Thank you for pointing out that although our hotel is older, we continue to make improvements and keep our property clean and comfortable! We are glad that we continue to provide you with a great experience. We look forward to 20 more years with you!

"Great service"

5
29/12/2015

The service at the hotel was outstanding: the staff was very accommodating. My car broke down and they were very helpful in helping me find a mechanic to go to. I would recommend it to all my friends and family! The breakfast was hot and ready everyday, even when we tricked down stairs late they would wait for us to finish before they cleared it all alway

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Jen for your recent stay with us. We are very pleased to hear that you found the staff accommodating and outstanding. I am sorry that your car broke down, but glad we could assist you in finding a mechanic. We thank you for recommending us to your family and friends. That is the greatest compliment you could pay us! We appreciate your business and look forward to having you back!

"Great Hotel"

4
29/12/2015

I really enjoy this Hotel. LOVE the heated out door pool, so relaxing. We take the family every year in the winter and enjoy the breakfast and the heated outside pool. Each year we go it seems to improve and love how kind the staff are. Also we forgot a few things like deodorant and tooth brush and they just gave it to us at the desk.

"best hotel"

5
29/12/2015

there is so much to do, very friendly, and family oriented things to do. Great rates, convenient to everything. The only indoor/outdoor pool, relaxing waterfall therapy hot tub, kiddie pool, cable , free breakfast buffet, restaurant on site, free cookies/coffee..etc

"One night Stay - price was right"

3
27/12/2015

Stayed here for 1 night on our way to Bar Harbour. Typical motel decent sized room which had everything you'd need eg coffee machine and even a microwave. Breakfast was buffet style, best thing about it was they had a pancake making machine. Ok for a one night stop off.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Louis, thank you for your recent stay with us. We are glad you enjoyed the breakfast and the pancake machine. We hope you had a chance to relax in our heated outdoor pool! It is snowing right now, and the pool is packed with swimmers enjoying the snow falling around them!

"Great stay for large family"

4
27/12/2015

Large indoor/outdoor heated pool, clean and well lit for night time swimming under the stars. Kids had plenty of room in the family suite. Fantastic free breakfast, lots of variety to please each of the kids breakfast cravings. Quiet and spacious rooms. Bathroom in need of updating. WiFi easy to access, no hassle. Overall a very satisfying stay and will likely return.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Lisa for your recent stay with us. We are happy to hear you and your family enjoyed a fun stay with us! Thank you for mentioning how the breakfast satisfied each of your kids. There is a lot to choose from! We hope to see you back again!

"Strange Layout, Cool Spa"

3
26/12/2015

This property looks like it has been added onto over the years resulting in a very strange layout. The front lobby and check in are in the front area closest to the road but, if you have any heavy luggage, the elevators are way in the back, with the overall design causing a lot of driving and/or walking back and forth. The breakfast room is also in an out-of-the-way location so you have to follow signs down hallways and corridors to get there. Rooms were nice, clean, and reasonably priced; some face a wooded area in the rear, most look out on the parking lot or road. Complimentary breakfast was good, after we finally found it. The heated outdoor pool was great, with an entrance to it from inside the room housing the spa and kiddie pool. But we were there in October, when it was cool, so unless you kept yourself under the water as much as possible, it was a bit nippy swimming outside. When we tried to use the spa, we found the water only luke warm. I called the front desk and was told it was "at the legal limit" of 93. When I finally contacted the manager, I was told that I was given wrong information; the spa should have been at 103. She apologized and took something off our bill for the inconvenience. (Thanks!)

"Felt like home."

5
22/12/2015

From the moment we walked in to register at the desk, I could tell that this was a welcoming place. There were two veterans at the desk in front of me checking out and getting some directions. The clerks were kind and very helpful to them and thanked them for their service. It was clear they wanted the men to feel they were welcome to be there. Our room was perfectly comfortable with plenty of security and amenities available to us. We will always recommend this place. Breakfast was plenty, hot and delicious. The room was well maintained by staff that worked quietly and almost invisibly. We could easily carry on a conversation.

"Disappointed "

2
17/12/2015

This used to be my go to. However, my recent visit proved to be less than pleasant. Ceiling above bed was crumbling, the door to enter room had significant damage. We were unable to use interior lock because it was dangling by glue. Breakfast was ice cold. I told staff and they apologized and said," we will microwave it." Hopefully, they bring it up to former standards.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Renee, I sincerely apologize for your experience. I can assure you that your recent experience is not typical of our standards. We strive to provide our guests with a comfortable and clean stay. We obviously failed you and for this I am sorry. I hope you will consider staying with us again so we can provide you with a superior experience.

"Another awesome stay."

5
15/12/2015

There have been a lot of improvements since my last visit. The pool area looks great and the free breakfast for everyone is a really welcome change. This saves us about $50.00. The staff is so friendly and helpful. They remember and welcome us back. We always enjoy our stay.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Lee Ann for your recent stay with us. It sounds like you are a "regular" guest of the hotel. It delights us to know that we continue to provide a great experience for you at the Merry Manor Inn. It makes us happy to hear that you noticed all our improvements. We look forward to seeing you back again soon!

"Pleasant stay"

5
14/12/2015

Very pleased with this hotel. Easy access to 295 and route one. Room was very clean and furnished with a microwave and refrigerator. Beds and pillows super comfy. The room had two sinks which is a nice feature. The pool area features a large hot tub and pool but didn't have time to use but people in it said it was very nice. The breakfast area had many hot and cold items included in price. Had supper at the restaurant and was excellent! Would stay again.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Shelly, thank you for your recent stay with us and you great review of our property. We are happy that you found everything to your satisfaction. You will definitely need to come back when you have time to relax in the heated outdoor pool! It is quite an experience! Thank you again for your business and we look forward to seeing you again!

"Pleasant and great location"

4
13/12/2015

I was looking at a nearby college with my daughter and wanted to do some sight seeing while I was in Portland. This was my first trip to Portland ME. The hotel was a nice place to stay in a great location. I would stay again if I come back to Maine for vacation and I plan to do so!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Susan, thank you for selecting our hotel to stay at while visiting nearby colleges. We are located in a central area that is perfect if you are interested in staying a few days for college tours. Bowdoin and Bates college is only 30 minutes from our hotel. The University of Southern Maine and Southern Maine Community College are just 10 minutes away. The University of New England, Portland and Biddeford campuses, are just 15-20 minutes away. You can certainly get a lot of bang for your buck by staying with us, with a free breakfast, great pool to relax, and convenient location! We have seen parents stay with their children while visiting schools and then return for the next 4+ years while they attend nearby schools. We love getting to know these families and hope you will be one of them! Best of luck in your college search!

"Great Service! World class customer service!"

5
12/12/2015

I spent Thursday December 10th with you all. Ever time I came in and out staff was pleasant and very helpful. The information brochure and the welcome letter was a great introduction. I had a wonderful experience and would not change a thing!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Emily, thank you for the stellar review! We strive to provide the best customer service to each and ever one of our guests, all the time! I am delighted to hear that our staff was consistent in providing this for you! I am also happy that you found the Welcome Letter informative and helpful. We know we provide a lot of information to our guests at check in, like the pool and breakfast hours, so the Welcome Letter is a nice way to help our guests have all the information they need at their fingertips! We are happy you enjoyed your stay and we will look forward to see you again soon!

"will stay again"

5
11/12/2015

Excellent hotel to come to to stay. Enjoyable on all aspects. Will come back to again. Hotel front desk employees are very-very professional. While traveling, asked for assistance in location of businesses. The mark on the local map how to get to them. Were even a couple clerk looked up the address to the business so could enter into GPS.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Catherine, thank you for your kind review and sharing your experience with other travelers. We appreciate you sharing the great customer service you received from our front desk agents. It is always a pleasure for them to help our guests! We look forward to having you return in the future!

"Great value for the price"

5
11/12/2015

We booked this hotel for the night for a family wedding after comparing prices in downtown Portland. Really great value - clean rooms, nice staff and an awesome indoor/outdoor pool. It was a ten minute drive to our destination. The complementary breakfast was good - enough to satisfy a variety of diets. The staff is very friendly.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Gretchen, thank you for your recent stay with us! We are delighted you enjoyed your stay and that our breakfast had something for everyone! We hope you will stay with us again!

"Great day with the grandchildren"

3
30/11/2015

We choose this hotel because of the winter outdoor pool. My granddaughters loved it and were in the outdoor winter pool for 3 hours. The will remember this experience. We had been there once before and our Oldest granddaughter still remembers swimming out side while it was snowing. The experience this time will also be a fond memory for our youngest 3 granddaughters.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Christine, we love that you have chosen our hotel to make family memories at! The pool offers great times for all guests but how special to have your granddaughters with you! It is a unique experience to swim outdoors in our heated pool in the winter. We recently added LED lights that change color in the pool that have also become a big hit! We look forward to being part of many more family memories with you and your granddaughters.

"Welcome Home"

5
28/11/2015

We always feel like we are coming home when staying at the Merry Manor Inn. Staff is attentive and show pride in their work. The rooms are clean and comfortable. The breakfast selection is wonderful. The pool area is well looked after.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Lynda, you've made us blush! Thank you for your kind review and letting us, and fellow travelers, know how you feel when you stay with us! We want our guests to feel at home and it sounds like we succeeded with you! Our staff does show pride in their work, and they love meeting our guests. We love seeing people return time and time again! We look forward to seeing you back again soon!

"Best Place to stay"

5
25/11/2015

Hotel is Very Clean and Up to Date on everything the Staff always goes above and Beyond to Make Sure that You are Happy and they have a Great Breakfast with Lots or Choices to Pick From and the Restaurant they Have Has Great food

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Harold, it is always a pleasure having you as our guest! We are pleased that you continue to find everything to your liking. We love that you noticed how our staff go above and beyond to make all our guests feel special! We look forward to seeing you again soon!

"Average-comfortable"

3
25/11/2015

Nice daytime/ early evening staff, helpful, clean room with some broken items, lock on door broken, outdated carpet worn out, too old to clean properly, midnight staff very rude, great heated pool, excellent breakfast and comfortable beds.

"Great Place to Stay"

5
23/11/2015

The rooms are very nice, clean and comfortable if slightly outdated in decor. The staff was just wonderful, helpfully explaining things like best places to park and giving maps of the hotel without needing to be asked for them. The attached restaurant is surprisingly good. They go out of their way to use local suppliers, and they have an excellent tap list. If you're a beer geek, you'll really like it. It will give you a chance to try out some good, Maine beers. If you go in the off season, this place is a steal.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Laura, we love that you appreciate all the Maine beers that we have on tap at the Maine Table Restaurant! The restaurant is definitely worth checking out. The food is delicious and on Saturday nights we have live entertainment that draw in large crowds! We hope you will visit us again soon!

"Great Place to Stay"

5
21/11/2015

Loved this hotel. My PTSD dog travels with me when I work, the room I was given was a perfect fit for us making it very easy for his potty breaks. Our room was very nice and the bed was the most comfortable hotel bed I have ever been in. Breakfast was very tasty a nice choice of items. Beautiful pool area. I would recommend this hotel to anyone traveling to the Portland area.

"Amazing Pool!"

4
16/11/2015

The hotel is a great value. It's not fancy or in a great location, but the pool is amazing. It's very close to downtown Portland so it's super convenient. Staff is always friendly and helpful. Breakfast is included and I think was not as good as last year, but there were a lot of choices...muffins, waffles, pancakes, eggs, bacon, juice, fruit. Pretty much something for anyone.

"Excellent hotel, great 3 nights"

5
11/11/2015

Let me start by saying that we booked this hotel through southwest. After reading reviews I decided on here for 3 nights in Maine. Very convenient location, not in downtown but you can be there in less than 5 minutes. I know it was off season but we didn't hear a sound the entire time we were there. Rooms were clean, hallways could probably use a crevice tool cleaning, but still not bad. They were doing maintenance on the pool and attempted to call and let me know ahead of time. Room was a neat layout with 2 sinks, one in the bathroom and one out, which makes for quicker times getting ready to go out. Mattress was comfy. Best feature, this place had a frigging massage chair. Would highly recommend this place for anyone.

"A work in progress"

3
11/11/2015

First off the staff was very friendly, from reservation to check in to calling to see if we needed anything. The hotel seems to be going through a much needed and major renovation. Because of that the lobby is a bit of a mess and the pool is currently closed. We stayed in a "relaxation suite". The fireplace was awesome the massage chair was great as well. We enjoyed the huge tv and bed. The room itself, and especially the carpet, were a bit run down, however. Because we were upstairs it felt like we were all alone which was good and bad. Some of the rooms were propped open which was a bit sketchy. The free breakfast was good, hot, and all you can eat. The problem was you have to walk a ways through what feels like a maze to get there. This hotel is very close to a lot of the Portland things to do. All that being said I would like to come back when everything is fixed to see it at its best.

"What more could you ask for than a waterfall in the hottub?"

4
09/11/2015

A waterfall in the hottub and a year round heated outdoor pool. Some rooms have fireplaces and most have tasteful Wyeth prints. The formerly sub par restaurant has been replaced with a better one. Some rooms have fireplaces, just ask. And dogs are welcome.

"Excellent Best Western, in all respects"

5
09/11/2015

Best Western Merry Manor, 700 Main South Portland, Maine Helped us immensely by delivering our bags to our room once United brought them to the hotel. Nice big room with GREAT, comfy bed. Super friendly service, with the very good, requisite waffle breakfast. More than fairly pried. Close to the airport.

"3 Days Business"

5
09/11/2015

Room was excellent, Lazy Boy Massage Chair, K cup coffee maker, microwave, fridge, extra large flat screen, great breakfast, fresh baked cookies at desk, coffee in lobby, keyed exterior entrances. Looks like interior newly remodeled, working on exterior. 1st class, 4+ star

"Well thought out rooms and friendly staff!"

5
08/11/2015

I was most impressed with how well thought out the rooms were. The one we stayed in (single king) had two sinks, one in the bathroom, and one in a partition that could be closed off to the rest of the room with a dual purpose closet door. Great design! New Tempurpedic mattress lent me one of the most restful nights of sleep I've had at a hotel. *Ample* towels were supplied. The waterfall Jacuzzi in the spa was awesome. Laura at the front desk made us feel very welcome and taken care of. Adding this place to my list of regular stays in Portland.

"Great stay!"

4
06/11/2015

Clean, simple. Great pool and hot tub!! You get in the pool inside, but swim around outside. The temperature is very warm. The hot tub has a waterfall that can massage your back. We came to stay for one night, and we had a wonderful time. The room was nice and spacious. The kitchenette was great and useful. Nice shower.

"Portland's Best"

5
02/11/2015

In spite of construction, our stay at Merry Manor Inn in South Portland was excellent. The breakfast was terrific and the adjoining restaurant was excellent. Service was over the top. For me, the bed was a bit soft but still okay. The cost was reasonable, rooms very clean and trip was excellent.

"Great Hotel"

5
02/11/2015

Great people, service, the bed was really comfortable bed. Love the outdoor pool and the hot tub. Great location right down the road from a Maine Mall and not to far from Old Orchard. We will make more trips to this Hotel in the near future.

"Just fine and a good value."

4
01/11/2015

We were headed to Portland for a concert and we didn't want to pay the high autumn prices at the downtown hotels. After all, we really just needed a place to sleep for one night and this hotel had good reviews, so we decided to take a shot. We booked a king bedroom for a mere $81, which was far less than any other reputable chain in the area. The hotel is right off the highway, maybe 10 minutes or so to downtown Portland, which is super convenient. Plenty of free parking and breakfast included, I have to admit I was skeptical. As it turns out, the place is just fine. Our room was spacious and clean, the bed very comfortable. Yes, the wallpaper was beginning to peel in a corner or two and the layout of the room was a bit odd, with a sort of alcove with a coffee maker and a small fridge as you enter the bathroom. Yes, the lobby area was undergoing a renovation to the outside façade, and wasn't all that inviting, but I'm sure it'll look nice when it's finished. The important things to us are cleanliness, comfort, and friendly, helpful staff. This hotel has all of that, even if it is an older property. Breakfast is standard continental with a few hot items, eggs sausages, bacon. There is some fruit, yogurt, bagels muffins, etc. Nothing special, but a nice freebie with your room. Check-in and check-out were fast and courteous. No complaints here. The praise this property receives is deserved. We would certainly consider staying here again.

"Great room and price"

5
01/11/2015

We have stayed several times here with a great room and service every time. Amenities are amazing, heated outdoor pool, hot tub, and a great breakfast which includes meats,eggs, waffles and pancakes. Location is perfect for any needs in Portland, Biddeford, Scarborough, Gorham, Cape Elizabeth and Old Port. Will definitely continue use of them.

"an unplanned stay"

4
01/11/2015

Since we had not made reservations for our trip, we were happy to find a comfortable room in So. Portland.The staff gave us suggestions for our sightseeing, We were checking out the coastal lighthouses of Maine so they helped with directions and restaurant suggestions.

"Comfortable room, amazing restaurant!"

4
31/10/2015

Recently stayed here for a reunion. Staff was awesome, room was comfortable and the restaurant is amazing! The hotel is minutes away from the Maine Mall and its so easy to get to. Highly recommend for any type of stay. Child and pet friendly!

"Nice, clean place"

3
30/10/2015

Our room -- one with two queen beds -- seemed to be one of an older type. We also saw the rooms with one king bed, a massage chair, and two huge vanities, which seemed nicer and newer. Nevertheless, our room was clean, comfortable, and satisfactory. The breakfast was very good each morning, placed in a nice dining area with plenty of seating. Loved the blueberry muffins!

"Great location , two minute to the Maine Mall"

4
30/10/2015

Booked here for a three night stay over the past weekend. Super close to the Maine Mall. Not walking distance, but just a two minute drive. One morning people across the hall went for breakfast and their little DOG barked the whole time they were gone. Not the hotels fault, however maybe check for dogs in neighboring rooms upon check in. And dog owners please be considerate of other guest. There is an Irving convenience store in front of the hotel. The breakfast was wonderful. Homemade blueberry muffins, not packaged or frozen. Real to goodness homemade, seems like they were baked fresh daily. As well as fresh tea biscuits. They had a dual waffle makers and a HUGE tub of strawberries to spread on the waffle. We were in the area for a weekend shopping trip and this place certainly fit the bill. The Hotel is large and dated, though they are undergoing renovations to most of the property. Very pleasant staff.

"This place is great as long as your only slightly interested in the pool."

5
29/10/2015

I stayed here for a couple of weeks in early summer. I never had an issue with any staff (that's pretty rare for most places...). Shout out to Marco and Shane the bartenders, they were awesome. the rooms were always clean and maintained. Decent breakfast especially for free. the pool had some mild algae problems at one point but they kept it clean.

"Great staff"

4
28/10/2015

I just wanted to give Laura at the front desk a shout out! She was most pleasant, informative, and had a great sense of humor. Thank you for making our stay extra special. We also enjoyed the free Continental breakfast.

"Friendly Staff, Fabulous Breakfast!"

5
27/10/2015

We were at the Merry Manor Inn for 5 nights. Housekeeping was good. Breakfast was a big surprise. Hot eggs, sausages and bacon. They even had corned beef hash and boston baked beans. The hotel is older but the rooms were nicely cleaned. It is an easy drive to downtown Portland and only 10 minutes from the airport. We were able to see lots of sites. The front desk attendants are very helpful when you ask about the area. Maine is beautiful~

"We stayed in the Main Lake Lodge room."

4
26/10/2015

This is a very convenient hotel in the Portland metropolitan area, as it has easy access to both downtown Portland and the nearby interstate if you were heading further up into northern Maine. Our room, a very reasonably priced one at that, was one of the two special rooms of the hotel. It displayed a rustic theme, and it was equipped with a fireplace and a hot tub bath. The breakfast buffet was above average, too. It was also a short drive to the Old Port area of Portland, and it was close to the Portland Headlight, also.

"A birthday celebration"

4
26/10/2015

The purpose of our get away was to celebrate my husband's birthday. The front desk staff was very nice and accommodating. We had a room that overlooked the pool, which was decorated very nicely for the Halloween/fall season, and the fact that it is an outdoor pool that is open year round, in Maine, is very nice. The breakfast room was small for the number of people and a little too industrial for my taste because it felt like we were tucked away in a corner somewhere, but the food was good. They need to have more staff, because it is a job too big for just one person. The room was clean and although they are doing some remodeling in the lobby, there was a nice warm fire going in the fireplace. I would recommend it to anyone that was staying in the area.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Melissa, thank you for making us part of your husband's birthday weekend and taking the time to review our hotel. We appreciate your feedback!

"A great value"

5
25/10/2015

We appreciative the amenities that BW provides. The rooms are always clean, the breakfast has 2 seating venues with a wide variety of hot and cold and extended breakfast hours with 'to go' option. The bed was outstanding, no street noise, wonderful location just off the highway and close to many area attractions. We so love the heated pool during the cold weather - who can say you are swimming out-of-doors in January?

"the very best place to stay"

5
25/10/2015

everything about this hotel is wonderful from the minute of booking on.a beautiful hotel,great service,wonderful food both in the free breakfast buffett and the hotel restaurant.service in all areas couldn't be better.the price was unbelievable don't pass this hotel up,they are always ready to do anything at all to make sure that your stay is great.very clean,quiet,just cant be better.hope to go back one day blessings,myrna j holt

"Excellent! "

5
24/10/2015

This place is well worth the money! Room was very clean and nice. Their hot tub with the therapeutic waterfall is amazing. Breakfast was crowded but tasty with lots of options. Only a few min from downtown so wasn't to pricey to have uber drive us for a fun night out. Defiantly plan on going back here next time. ????

"Nice location and rooms"

4
23/10/2015

I've stayed at the Merry Manor several times over the past six years. Each time, check in and check out have been quick. Our meeting rooms have served the needs of the group and service has been fine. I've been too busy doing work to enjoy any of the amenities. I'll have our athletic teams stay here without reservation.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
James, thank you for your recommendation. You will definitely have to try out the heated outdoor pool next time you stay with us. You know the old saying, "All work and no play...." We appreciate your business and look forward to seeing you again soon!

"Survey"

4
23/10/2015

Good Location, close to everything. Breakfast is great and the room is clean. The hotel is renovating the front lobby but they did not put a sign where the entrance is. Beside that staff are courteous and helpful.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. I apologize for the appearance of the lobby. We are putting in a vestibule with automatic doors for the ease of our guests. We are delighted you found the hotel clean and comfortable. We are eager for you to come back and see the finished lobby.

"Best value in Portland Maine"

5
22/10/2015

As always it was like coming home upon arrival to this hotel. Longevity in staff is awesome and the upgrades are amazing. New covered entry that is handicap friendly, with auto door upon swiping of room key. Free breakfast, can't wait to go back in a couple weeks!!!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Luetta, it is always a pleasure having you as our guest. Thank you for your continued loyalty to our hotel. We are delighted that you continue to find the hotel, clean, comfortable, and affordable. We are looking forward to your return trip!

"Safe choice"

3
22/10/2015

Well-located BW branch in South Portland. Had some construction work done at entrance of the hotel, but that had no influence on total product. Nice staff at front desk, helpful and ready to assist. Room was fine. Nice bed, comfortable. Bathroom however could do with a make-over. Lighting in shower was poor and having carpet on the bathroom floor was in fashion in the 1960s. Staff assistance during breakfast was very helpful. Plenty of choice at the buffet and even (!) fresh fruit available. Brilliant move to keep the calories down and get some fibres in.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Robert, thank you for your recent stay with us. We are glad the construction in the lobby was not disruptive to your stay. Thank you for mentioning our great breakfast with fresh fruit. We have many options for our guests to select from....we try to have something for everyone! Thank you for reviewing our hotel and staying at the Best Western Merry Manor Inn!

"Hotel just Ok but breakfast a poor experience!"

3
21/10/2015

A fairy basic hotel quite a way from Portland centre but adequate for a one night stop over. Clean and well equipped room. Breakfast was ok but a littel disorganised and number of tables not cleared. Not sure about the need for plastic crockery. The reception staff very pleasant and helpful.

"Continental Breakfast needs reviewing"

4
19/10/2015

My friend and I stayed here for 3 nights from 8-10 th October 2015.The hotel whilst being overall clean and providing much for guests, e.g. microwave, fridge ,coffee pot and 2 x queens sized beds in room, plus heated pool, hot tub and laundry facilities the continental breakfast leaved a lot to be desired! Tough turkey rashers, omelets that tasted like rubber, were not what was expected, neither were the waxed red apples. it was a shame the hotel hasn't got this right as the staff were helpful. Someone in charge of catering needs to take a field trip to Europe to see how to set a continental breakfast

"Great place to stay in Portland!"

5
19/10/2015

We were very surprised at how nice this little hotel was for what we were paying. We had stayed here many years ago(about 20) and decided to give it a try . It was excellent. We had a very nice and clean room, the internet worked great and we had a lovely dinner in the restaurant (with entertainment!) Saturday night. The next morning we enjoyed our free breakfast and it was great, bacon, eggs, toast,etc.. Also the price was right. We didn't use the hot tub or pool but we will bring our bathing suits next time! Very close to the Maine Mall which is why we were in Portland for the weekend. Overall a wonderful experience although unexpected!

"Happy"

4
18/10/2015

Stayed for 1 night. Good sized room - clean. Comfortable beds. Very friendly staff on check-in. Had evening meal in adjacent restaurant which was OK. Self service breakfast simple - not a great deal but sufficient to get you going. Nothing special but would be happy enough to stay again

"Another fantastic stay!"

5
17/10/2015

This is a fantastic hotel. Upgraded temperpedic beds in some rooms. Front Desk clerks go above and beyond to please guests and ensure you have the best possible stay. Great WIFI, extended TV channels, great showers, very quiet even though it's right off the highway. Convenient to downtown and tourist areas.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your continued business and loyalty to the Best Western Merry Manor Inn. We are overjoyed that you continuously have a fantastic stay. We must be doing something right! Thank you for mentioning that you do not hear the traffic from the street. The hotel sits back far enough that you can't hear any noise from Route 1. We appreciate you great review and look forward to having you back again soon!

"Great motel"

4
15/10/2015

We stayed one night. Very friendly and efficient reception. Our room was great- very modern, well equipped- including a pod coffee maker, fridge and microwave, hairdryer, iron, flat screen TV etc. The bed was very comfortable, there was even a large easy chair. The room design was good- there was a full bathroom and a separate wash basin in an area separated from the main room by a half wall which also contained the coffee machine, microwave and fridge. Everything worked well and was extremely clean. The motel is well placed for the waterfront- just 2 exits away on the highway and much cheaper than staying in town. Everything we have come to expect from Best Western- highly recommended.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Adele, thank you for your high recommendation. We are honored! We are delighted that your stay was comfortable and everything that you expect from the Best Western Brand. We hope if you're ever in Portland, Maine again you will stay with us! Cheerio!

"One night stopover"

4
15/10/2015

Stayed one night on our road trip between Boston and Bar Harbour. Slightly dated but large clean rooms with comfortable beds. Fine for a quick stop over. The coffee and cookies in the lobby are a bonus...as is the included breakfast.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay over on your way up to beautiful Bar Harbor. I hope you had a chance to visit the local lighthouses in southern Maine as well! Our hotel is an older hotel but we are consistently making changes and updates to the property for the comfort and convenience of our guests. We recently renovated our lobby and many of our public areas. In the near future, we will be renovating all our guest rooms. I am happy you enjoyed cookies at check-in. We also have Maine apples during the day for a taste of fall....and a healthier option! We hope you will make it back to our hotel for another stay!

"One Night Birthday Getaway!"

5
14/10/2015

My BF booked this for one Saturday night to celebrate my birthday. Check in was a breeze, very friendly and accommodating. The room was lovely, plenty of outlets for devices, roomy, nice decor, clean, and a large screen tv. The bed was very comfortable. The amenities that not all hotels give you were here.....make up towelettes, shampoo, conditioner, lotion, etc. Breakfast in the morning was included and was more than adequate. We would stay here again when visiting the Portland area for a getaway.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for making us part of your birthday plans! We love that your stay was comfortable and that you found all the amenities you needed and to your liking. Many guests love that we have Bath and Body Works shampoo, conditioner, lotion, and soap. We are glad that check in was a breeze and that you had plenty of outlets for all your devices. Happy Birthday and we hope to see you back soon!

"Will Be Returning"

5
14/10/2015

Stayed here for my birthday weekend. Room was clean, spacious, and a great value! It was quiet and the bed was very comfortable. The complimentary breakfast that was included was great. I am looking forward to returning to this hotel next month for another weekend stay!

"Awesome Hotel"

5
14/10/2015

This is the second time I have stayed at this hotel and it does not disappoint. Front desk staff is very friendly the clerk even remembered me from my last visit and it was almost a year ago. The rooms are very clean no old hotel room smell and the bathroom is HUGE. The bed was super comfortable and the flat screen TV is awesome. The Internet speed at this hotel is better than any five star resort anywhere guaranteed! This is an older hotel but sleeps like a new one and I highly recommend it if you are coming up to Portland.

"Great Value for Price"

4
13/10/2015

We found this hotel to be clean, had a comfortable bed, quiet and the massage chair was wonderful! The breakfast had a nice selection of waffles, pancakes, fruit, juices, cereal, two kinds of bacon and good coffee. Our room was quiet, no slamming doors, or screaming/running children. The bed was comfortable.

"Best pool anywhere"

4
13/10/2015

We stay here with family because of the year-round indoor-outdoor pool, which is always plenty warm, a huge hottub with waterfall and lights. It is always clean and friendly and nice as well, with a good breakfast included.

"Love it"

5
12/10/2015

This is our very favorite place to escape to, whether to just hang out or have some type of agenda. At the Merry Manor Inn, the pool and spa rate extremely high. Ever swim in a snowstorm ? The Lafayette Group overall is great, and when we stay in the Bangor or Wateville or Portland area we book with them as they take pride in the comfort, appearance and service of their hotels. I truely believe that each time we stay, something has been upgraded.

"Good for a 1 night stop-over"

3
11/10/2015

Spent one night here on the way between Boston and Bar Harbor. Reasonably comfortable stay. Free wifi in the rooms, fairly comfortable beds and a decent selection of hot and cold food provided for breakfast. Hotel could really use an update though, decor is tired/dated and the old vents and corners of the room could do with a really thorough clean.

"Good for stay, not for sleep."

2
09/10/2015

Merry Manor Inn? is conveniently located in South Portland with an easy access to I-95. We picked it as one of the limited options where we could stay with the dog - that's why I gave them an extra *. The main problem with our stay at room #266 (if I am not mistaken) was the horrible mattress that was due for replacement long-long time ago; after spending two nights we felt like we both needed a visit to a chiropractor. I hope the Guest Relations Manager will sleep few nights in that room before responding to my post. The complimentary breakfast had few typical options - OK fried eggs and bacon, ‘make your own waffle', a pancake-making machine, but if you are looking for healthy choices, they were very limited, mostly not very appetizing lower quality carb loaded products.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay. I apologize for the mattress in your room. I will be sure to have our head of maintenance and housekeeping look at the mattress in that room. We do replace our mattresses often, actually we just replaced several in our king wing. Thank you for letting us know so we can rectify the problem. I hope your dog enjoyed his stay. We wish you all the best in your future travel plans!

"Overall great stay"

5
07/10/2015

Nice, quiet and comfortable place with a huge breakfast spread and the heated outside pool was a bonus to enjoy, even in October! It was just a short drive to the Maine Mall Road. The fall decor displays added a soft touch to our stay. Thanks!

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you Judy for your recent stay with us. We are happy you had an enjoyable stay and enjoyed the fall décor around the property. Our landscapers have done a fabulous job especially around the pool area. We hope that you will stay with us again. Swimming is especially fun in the winter! We keep the pool heated all year long!

"Great pool and hot tub"

5
06/10/2015

Charming older hotel near Portland but at a fraction of the price. Stayed several times on cycling trips. The indoor/outdoor pool is fantastic. The hot tub is special as well. Dinner at the hotel including live music and it was also very well done. Will stay there anytime we are in the area.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
John, thank you for the glowing review. We appreciate that with so many hotels you consistently choose us! We are delighted you enjoy the heated outdoor pool and hot tub. It is always a pleasure having you as our guest. We look forward to your return visits.

"I love this place "

5
04/10/2015

I have stayed at this Best Western many times on my way to Bar Harbor in the past and never had a bad experience. This time I stayed the night before my trip over on the ferry to Nova Scotia. Check in was fast and very profesional by Alesha. My room #261 was clean and very comfortable. You can not go wrong by choosing this Best Western M.M.Inn.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your continued loyalty to the Best Western Merry Manor Inn. We appreciate your business and are happy that you love our hotel! I will be sure to let Alicia know how much you appreciated her great customer service. We look forward to having you back soon!

"Good value - and really nice staff"

4
29/09/2015

Room was large, clean and bed was sufficiently hard to allow a good night's sleep. The staff was very efficient and friendly. Breakfast was the serve yourself style but was a cut above average. Location is very close to the Cape Elizabeth lighthouses. Would definitely stay here again.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Thank you for your recent stay with us. We are happy you enjoyed your stay and found it close to your traveling destinations. We look forward to having you back again soon!

"Good for the $$"

3
29/09/2015

Overall it felt clean & the staff was friendly. It is about a 10 minute drive to downtown Portland so it was worth saving some money by staying in South Portland. Our primary complaint is that it smelled a little musty and like old cigarettes. Could use some updates to decor.

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Christopher, thank you for your recent stay with us. We are glad you found the hotel clean. I apologize if your room had a stale smell to it. We will be updating all rooms in the next 3 years so the décor will also be updated. We do make small changes to the rooms often like putting in new mattresses, lamps, and granite countertops. Some rooms have new carpet or Pergo flooring. We hope you will return so you can see the updates we are making.

"Stay Away"

2
28/09/2015

Rooms are old and feel dirty. There was a musty smell even after running the air condition (which sounded like a plane taking off every time it turned on). Our TV remote didn't work properly, and the buttons were worn off in more than one place. Pool area was VERY nice, but over run with children who were literally pouring soda into the hot tub while their parents drank outside. Several other couples left the area as did we as the children ran, screamed, put chairs in the hot tub/kiddy pool and splashed everyone trying to get in/out of the main pool or hot tub. Breakfast isn't worth the walk down. Waffle machines didn't work, pancakes were gross, fruit was mushy and sitting in water, and the eggs were cold. We ended up stopping before starting our day at a fast food place. The staff seemed to be trying their best, but were over run with guests (sold out night).

Kathy D, Guest Relations Manager at BEST WESTERN Merry Manor Inn, responded to this review
Elizabeth I am so sorry for your experience. It seems like nothing was going right for you. I know our staff does everything in their power to make for a great stay. I hope you informed them about the condition of your room so they could rectify the problem. It is not typical for us to have dirty rooms as you can read from other travelers on this site. However, we do occasional mess up. When we do, we make it right if we are aware of the problem. I hope you will give us another chance to show you what all our other guests experience. Again, I apologize for your experience.