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A Memorable Hotel Experience
A Memorable Hotel Experience
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I come here every week, I've been coming here for a year already, most of the people that stay in this hotel at silver city work, the time they go in is at 6 so they leave by 5:30 , we don't get to eat breakfast never and it's annoying having to ask for the milk everyday to the guy . He got hired like4 or 6 months ago and it's always the same. And before him there was a very professional woman that knew we have to be working at 6 .By 5 she will have everything ready and with a very good attitude, Man I hope this comment has effect and that you guys see it in a way of growing in a professional little details make big impact. Today that Kid gave me attitude
Dear Roving09079570541, Thank you for sharing your feedback with us. It is disheartening to learn that you were not impressed with our accommodations, amenities, and services. We appreciate your loyalty and understand how important a timely breakfast experience is for our regular guests like yourself. Your comments about our staff and service have been noted, and we recognize the value of consistent, positive interactions. We aim to continually improve, and your insights are vital in achieving that. Rest assured, we will pass along your feedback to management for consideration in enhancing our breakfast service. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm regards, Guest Relations Specialist
Easy check-in. Friendly and efficient staff. Fresh baked cookies offered in the evening. Room was well furnished, freezer compartment in the mini frig. Plush towels, comfortable bed and pillows. TV easy to operate. Wifi was inconvenient and annoying. Had to renter the codes several times a day, so don't discard the paper with the code. Good signal when connected. Would stay again.
Dear queenanne48, Thank you for sharing your positive experience with our check-in process and amenities. We're glad to hear you enjoyed the friendly service and comforts of your room. We appreciate your feedback regarding the WiFi, as it helps us to enhance our guests' experiences. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to welcoming you back on your next visit, where we aim to provide an even smoother stay. Warm regards, Guest Relations Specialist
I try to visit out of the way towns in NM when I visit my family there and this time I drove out to Silver City. The road out from Interstate 25 was very scenic and full of amazing views on a windy two lane road. The town was kind of two towns, one part old historic district and one part strip malls and new development. Everyone was very nice and pleasant to be around. I didn't have enough time to really get the feel of the town, but I'm sure I experienced enough to recommend it to anyone looking to see old NM. I drove a really fun and well maintained road up to the Gila Cliff Dwellings and really enjoyed that side trip. Highly recommend that park to anyone interested in paleontology or anthropology. Or anyone who likes a fun sports car road, just don't do it in a RV! Spectacular views on the way up to the park. A nice trip, will revisit someday in the future.
Dear Nakanoob, We appreciate you taking the time to share your experience exploring Silver City and visiting the Gila Cliff Dwellings. It's wonderful to hear that you found the scenic road and historic district charming. The separate parts of town offer a diverse experience for visitors to enjoy. We're glad you had a memorable trip and recommend the park to fellow travelers interested in paleontology and anthropology. Your adventurous spirit shines through in your review, and we look forward to welcoming you back in the future to create more lasting memories. Warm regards, Guest Relations Specialist
I needed a quiet place to work on a painting and hide from the sun on the occasion of my 66th birthday. It was a great bit of solitude. The work space and the bed were very comfortable.The swimming pool and jacuzzi were right outside my room and great for breaks. Angela, the general manager, went the extra mile to see that I was comfortable. She was personable and kind.
Hi Jet55216815775, Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our team ensures that we go above and beyond to deliver excellent service to our guests and patrons. I will definitely share your generous review with Angela. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Stayed here while vacationing. It is an older hotel with an indoor pool, in a location that offers easy access to everything. The 3rd floor room we stayed in was clean, but had several minor issues. The aerator of the sink sprayed a few thin streams of water - had to be careful not to spray yourself. The television does not provide HD channels and the TV acted up every once in a while - had to reboot the modem to resolve the problem. On the plus side the staff was very friendly and helpful. I cannot rate it above a 3 based on ratings for other hotels we have visited. In this area I believe this is representative of one of the better choices.
Hi eahRGEA, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We take pride in our location, and our friendly staff as well, though your impression of our rooms is in need of a fresh update. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
The rooms were clean and fairly recently remodeled. The beds were comfortable. The staff were very kind and helpful. Breakfast was good. The rooms include a refrigerator and microwave which is nice if you want to eat in. We also enjoyed eating at the Little Toad Creek Brewery which was excellent, the ice cream shop downtown was delicious and old downtown is fun to explore. Would definitely come back.
Dear cheeryb2024, Thanks for the awesome review. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We hope to impress you again during your next visit and we thank you for sharing your experience.
This is the second Best Western I have stayed in. It was okay except it was very difficult to find. The hotel sign said Sure Stay Plus in large letters and the Best Western was in really small letters that were difficult to read from the main highway. We drove right by it several times before we figured out that the hotel was a Best Western. It is a two star type hotel which is ok for an overnighter but I wouldn't want to spend more than a night there. Breakfast okay but fruit old and uninviting.
Hi 693brucer, Thank you for raising your concerns with us. I am sorry that yournexperience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve upon the guest experience in our hotel. We will review our selection of breakfast offerings to ensure a more enjoyable experience for our guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Stayed in Oct 23....Nice place, good breakfast. Not close to any good restaurants, but not far out. Great staff. Newer hotel. You will find little outside of "Old" part of Silver City. Very nice area though.
Hi jessla2013, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We are happy you enjoyed our meal offerings and mentioned we have a friendly staff. We have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
we were given an unwashed toilet plunger, spewed all over toilet seat/floor, staff would not clean up nor contact manager. Following day, manager stated, “what do you want me to do about it, I wasn't here yesterday.” Also that there is no reason for her staff to ever call her after hours. Manager stated that It must not have been that bad since we hadn't left. HORRIBLE experience, this is the abridged interaction. Manager also stated that if she is willing to work with me, what guarantee does she have that I won't give her a bad online review? Really? Trying to coerce and intimidate me… she discounted first night stay
Hi igonz361, Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope that you will allow us to show you the true customer service of our hotel, and to make up for this disappointing experience. Please give us another chance to serve you better as we promise a more pleasant stay.
Best Western hotels are usually consistent in delivering the service and amenities you expect. This hotel met every mark, with friendly service, very clean quiet rooms, breakfast room attendant efficient in checking supply.
Hi paradefan, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, staff hospitality and we are thrilled to hear of our success in this ambition. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!
The hotel could use a bit of updating, but overall, I found it clean and comfortable. It met my needs. The water pressure from the shower was very bad, unfortunately. But the staff were very friendly and accommodating. It had a good location within Silver City.
Hi Londontraveler88, Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We truly appreciate you telling us about the water pressure so that we can fix this right away. We look forward to serving you again!
Our room and hotel in general were very clean. Staff was very pleasant and helpful. Hot breakfast was well done, better than most we've experienced. I would definitely recommend staying here if you are going to Silver City, NM or passing through touring the country, as we are.
Hi TomWrona, Thank you for sharing this five-star review of our hospitality and breakfast service. It is lovely to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We will forward your review of our hospitable and helpful staff to the management. We want you to feel at home, welcomed, and safe within a clean environment and we are glad that you indeed have experienced them all. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We look forward to serving you again!
Quality Inn in Silver City NM seems to be an older property in sad shape. Got a clean, comfortable room with a king bed. A/C didn't work well and the controls have been worn away. Had to leave a window open to get some cool air flow. The fiberglass shower-tub had places where the finish was worn away. Breakfast was similar to most other places. If not for the room being clean and a comfortable bed I'd have given it a lower rating
Hi Closch , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We are so sorry to hear about the difficulties that you experienced with the AC , but were glad we were able to meet your expectations of cleanliness. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
The room was small and clean but the wall mounted air conditioner was old, loud and rattled. More disappointing was the 12 to 15 year old and obsolete non HD TV that is so worthless most charities no longer them accept as donations. And QUALITY Inn charges you for it! Otherwise, the staff and management were excellent and the coffee good and available.
Hi Space , Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. We also appreciate your feedback regarding the tv as this will help us to continue to improve upon the guest experience. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
Stayed here for one night while on business in Silver City. Most of the hotels were booked due to fire crews in the area but I was able to find a room at the Quality Inn. My room was nothing special and definitely could have used an update. AC was marginal but had just enough juice to allow you to sleep at night. Floor was a little sloped and amenities were minimal. It ended up being what I expected and as long as you have that frame of mind then it's probably ok for a night's stay.
Hi Southwest , Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. We hope to see you again soon, and hopefully to impress you with our ongoing improvements.
All amenities were as advertised. Nice pool, fast internet, great room & a filling hot breakfast. The only issue I had was that this is an older hotel with narrow hallways, corners & doorways that make it difficult to navigate a loaded baggage cart to & from your room. Otherwise, this was a great place to stay.
Hi harryatkck, Thank you so much for your kind comments and review regarding your most recent stay with us. It means a lot to hear from guests who are satisfied with all of our services and amenities. Your comments on how we can further improve upon the guest experience are also very helpful to us. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
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