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Best Western Hotel San Marco, Sienne

Strada Massetana 70, 53100, Sienne, Italy - See on a map
The Best Western Hotel San Marco is ideally located in the center of Sienne. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Healthcare insurance throughout the stay in partnership with AXA Partners. Best Western Hotel San Marco is located in the western area of Siena, just 1000 meters away from the city center that can easily reachable by taxi or by bus. The hotel is the result of a strong partnership with some of the best Italian designers. With a unique minimalistic style, the Best Western Hotel San Marco was built to offer high quality standards to all the customers. We are very glad to introduce our 3 Star hotel near the main attractions of Siena, where you will find innovative and original features. During your stay at the Best Western Hotel San Marco in Siena, you can easily visit many other beautiful attractions of the area: the countryside of Siena and the small villages around the Chianti region, Valdichiana e Val d'Orcia.

Best Western

Hotel San Marco

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Steam bath
    Steam bath
  • Multilingual staff
    Multilingual staff
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Guest reviews

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Certificate of Excellence 2020
based on 666 guest reviews
NOTE ISSUED
Excellent
309
Very Good
292
Average
54
Poor
8
Terrible
3
REFER TO NOTICE
Business Business
79
Couples Couples
370
Family Family
86
Friends getaway Friends getaway
60
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Hidden gem"

5
desertcrow, West Coast US 07/12/2019

Don't be put off by the dull exterior and poor quality photos this place is great. The room was clean, comfortable and easy. The staff was outstanding. It was really easy to get the bus up to the main part of Sienna. It it is a bit hard to get the trip. There are two busses that seem to have the same number so follow the staff instructions about where to get on and off.

sanmarco1, Direttore at Best Western Hotel San Marco, responded to this review
Dear Guest, we are glad that your stay here at Hotel San Marco was pleasant and we thank you for your nice words. Your praise for our staff and housekeeping is very much appreciated and it rewards us and motivates us to do every day even better. We hope to welcome you again at our hotel and we wish you a very good day. Kindest regards The Manager and all our Staff Hotel San Marco

"Our stay in Sienna..."

4
bw8152019, Madison, Wisconsin 17/10/2019

This hotel was right near the bus stop to get to the city center. Was able to get bus tickets right from the front desk. We walked home, due to the later return, which was not that long of walk from the city center. Clean hotel and great breakfast...

sanmarco1, Responsabile relazioni con la clientela at Best Western Hotel San Marco, responded to this review
Dear Guest, we are enthusiastic over your review about your stay in Hotel San Marco. Reviews like yours help us to grow and to please every customer with professionalism and politeness. Hoping to welcome you again at Hotel San Marco we remain at your disposal for every further information you may need in case of a new booking in the future. Best Regards STAFF BW Hotel San Marco

"Lovely hotel and comfortable stay"

5
User 22/09/2019

Lovely hotel. The staff were very friendly and attentive. The check in and check out process was fast, smooth, stress free. The room was clean and super comfortable. Breakfast was great with lots of variety. We had restful stay here. The location was conveniently away from the business of the Siena city core yet it was easily accessible by a taxi in about 5 min for only about 10 euros or bus.

sanmarco1, Responsabile reception at Best Western Hotel San Marco, responded to this review
Dear Guest, thank you for your review! We are glad that your stay was pleasant. Your positive review is rewarding and it also motivates us to improve ourselves every day. Thank you for mentioning our staff! We hope to welcome you again in our hotel and we invite you to visit our web site, so that you can remain up-to-date on our offers. Best Regards, STAFF BW HOTEL SAN MARCO

"2 km walk from Siena"

5
jmeem42016, Dee Why, Australia 29/06/2019

This was easily the best hotel we stayed at during 10 nights in Italy, 7 in Tuscany. It is close to the freeway but you can walk 2km to the San Marco Porta (gate) for the old city and save parking fees. I understand there is free parking outside the old city but except in off-season I wouldn't like to try to find it. The room was clean, there were lots of power points which were the newer 3-point style rather than European standard but they lent us a free adaptor. Breakfast was good with meat and eggs missing from some competitors. There is an excellent restaurant within walking distance although you need to cross two busy roads.

sanmarco1, reception at Best Western Hotel San Marco, responded to this review
Dear Sir, we are glad that your stay was pleasant and we thank you for sharing with us your review about Best Western Hotel San Marco. Your positive review is rewarding and also it motivates us to improve ourselves every day and answer to every customer request and enquiry. Wishing to welcome you one more time in our Hotel and send you greetings from Siena

"Not a very good hotel at all"

2
laurafreeman25, East Sussex, United Kingdom 13/06/2019

We stayed here for 2 nights on 1st June 2019 - 3rd June 2019. Upon arrival we were greeted by a very helpful receptionist which unfortunately i have forgotten her name! We then got to our rooms and when i opened the door i thought wow this is small! The shower is ridiculously small and you can hardly move in it! The bedrooms were tiny which we struggled to get our big cases in there (We had been travelling around) but apart from that the rooms were nice and clean but the beds were very uncomfortable!!! On the first day we explored Siena town which is a good 20 minute walk from the hotel and some of it is up hill and a lot of the walk is without pavements so you are walking in the road! We then thought this really isn't the ideal location for out hotel to be as there is not much aro0und the hotel at all, meaning we would have to walk into the town in the day and back again to get ready for the evening and then walk back again unless you wanted to pay 10 euros every time for a taxi which soon adds up to 40 euros per day! (I would advise you get the bus into the town which we then found out you could buy the ticket from the hotel reception which we wasn't told) After we visited Siena town we thought we would go back and use the spa facilities which we knew we had to pay 18 euros each to use the spa (Even though it is meant to be a spa hotel!!) We went to reception and asked to use the spa which then a different receptionist was on duty who i found really rude! She then said it would be 18 euro each and we would need to buy the dressing gown and slippers for another 6.50 euros each which i said not to worry as we didn't need them and she then said we had to have them and it would then be 24.50 euros each to use the spa!!! We finally accepted this as we wanted to go into the spa as this is what we planned to do but i couldn't believe the cheek when they then said you only get a maximum of 2 hours in there so all in all it was £50 for two people and you only got 2 hours in there. It is a complete rip off if you ask me ! They only had a hot tub, steam room and a sauna in there and was definitely not worth the £50. I would definitely not recommend this hotel and i would say save your money and spend a little more and stay closer to the town.

"An excellent hotel"

5
Mark E, Chester, United Kingdom 16/10/2018

Stayed in the hotel San Marco over the weekend and what a pleasant experience it was. We were given a free upgrade to a superior room. Beds comfy, room impeccably clean with a really good shower and reasonably priced drinks in the fridge and a free safe. The only thing we could really fault is that the WIFI in the room (112) was fairly weak. This did in no way ruin the experience. Siena itself was truly astonishing and very rustic. You can gain access via the number 54 bus which runs every 15 minutes from a short walk from the hotel. Tickets can be bought from the hotel which are 1.50 Euro. It must be taken care however to get to the either of the bus stations as the San Marco is just off a busy roundabout. Last bus is around 2030 which was a bit of a surprise so the only way back is a taxi (7 to 12 Euro) or there is a back lane you can walk direct from Siena down hill which takes around 20 minutes. It is a shame that the San Marco hotel was not in the centre of Siena. Having said that I can only review the hotel based on merit and I would have no hesitation on recommending it to anyone. Just one final note the staff are very helpful and a special mention to Riccardo who went out of his way to ensure we caught the correct buses to both the town and Siena without any hastle. He was a perfect example of a someone going above and beyond for the customer and made the stay a better one. Thank you Hotel San Marco for a pleasant visit

"Basic room but fantastic spa experience"

3
User 02/10/2018

This hotel is situated next to a fairly busy road, but due to the silent proof windows it doesnt bother that much. Beds are pretty hard, shower mediocre though the rest of the room is clean and big enough. Dont expert anything of the breakfast, it is better to go out in the city. So now the good stuff; a big plus for the location (easy by car) and from the hotel to the city centre of Siena around 10 euro's for a taxi, better then wander around with your own car with the risk on a fine when driving in a restricted area (not easy to spot in busy local traffic). Which leads to another plus; the service. They helped us calling to the muniscipality because we drove into this restricted area and were afraid of them fining us. So after this stressful time it was great to relax in the wellness of the hotel, which was beautiful. The whole area was newly build; a great Turkish steambath, the Finnish sauna was bloody hot (nice), with a bucket of fragranced water (lemon), a good whirlpool and nice relaxing beds. We were lucky that we were the only guests so a privat sauna with robe, towel and slippers + 2 hours in the wellness for 15 euro's was an absolute bonus during our trip. Overall it is a basic hotel, where things definetly can be improved, but they are also doing a few things right!

"Lousy service"

2
AdagioVilla, Virgin Gorda 05/08/2018

Rooms are sparse and not inviting and a very basic not the sort of place you want to stay at for anything other than an emergency. The hotel is not close to the centre of the city and the bus ride can be problematic

"Good hotel just outside of Siena city centre"

4
LorettaY, Toronto, Canada 02/07/2018

Good value for its location. Approximately a 20 minute walk to Siena city centre. There is a local bus if you don't want to hike up. Bed is comfortable. Bathroom is clean. Air conditioner is good. Good connection to wifi. We purchased the option that included breakfast. Not the best but convenient given that we weren't going back into city centre in the morning. We got to this hotel via taxi from the bus terminal (we took a bus from Florence to Siena) but there is parking available for those arriving by car. We stayed one night before picking up a rental car from Europcar that is approx. 3.5km away from the hotel.

sanmarco1, reception at Best Western Hotel San Marco, responded to this review
Dear Madame Thank you for choosing Hotel San Marco and for sharing your experience with us. We hope to welcome you again in our hotel and we invite you to visit our web site, so that you can remain up-to-date on our offers. I'm at your disposal for any further information you may need. Best regards

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.