Best Western Plus Hotel St. Paul North/Shoreview, Shoreview

Renate was incredible. So caring and hospitable, we felt like family. The rooms were spacious and comfortable and very clean. Hot breakfast was great to have and there is a good restaurant connected to the hotel. We just wish the fitness center had been open and the internet was a bit spotty.

This hotel is old and don't expect to be greeted with a warm welcome from the night shift. It had an old musty odor. Rooms are very dated and in need of many repairs. The room had left over remains of food around bed. Window treatments are probably never cleaned and the window itself had spider webs and dead bugs on it. The bathroom has no fan and mold on ceiling.

Mary Kay Griffiths, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for taking the time to leave a review of your recent stay at our property. We understand your disappointment. It's important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to me directly at the hotel at your earliest convenience. Mary Kay Griffiths General Manager Best Western Plus Shoreview

We stay at this same hotel every year when we attend the MN State Fair. We love the fact that they have an on site restaurant(Green Mill), pool, hot tub and complimentary breakfast. Also a couple miles from a park and ride to the State Fair. Staff are always friendly and courteous. This is definitely our “go to”hotel when we plan our trip to the State Fair once a year!

Great deal for the money! Was visiting family who live nearby so location was convenient for us. The staff could not have been nicer from check in staff to breakfast server to cleaning crew. We will definitely be staying here in the future.

Friendly Hotel with onsite Restaurant and Lounge. Great breakfast included with Room Rate. Excellent staff. Lovely interior Courtyard with grill. Close to all shopping, highways, great Parks and Lakes. Near lots of other Restaurants. Safe area.

My sister and I stayed at this hotel for 4 nights while attending the Minnesota State Fair. It was no more than 10 minutes to several park and ride shuttle sites. Our room on the second floor was clean and quiet. If we wanted our towels exchanged for clean ones, we put them in a bag outside our door in the morning. A bag with clean towels was hung on our door handle later in the day. The breakfast was good with many choices of hot and cold food. The only negative was that the pool and hot tub are closed for renovations until after Labor Day. However, there was an option to use the community center pool and water park for free during our stay. There are many restaurants and stores within 1 mile of the hotel.

The hotel experience was good. The staff and service were excellent. If I go back to Minnesota, I will stay at this hotel. We were close to the places we needed to visit. There are shops, supermarkets, gas stations and restaurants nearby. This facilitates the stay.

Took the kids to a hotel to celebrate the end of the school year. Had hubby drop us off for 2 days hoping to swim and have some fun. Hotel had the pool, hot tub and arcade closed with no warning given when we reserved the room days before arriving. Spent over $300 on two nights for the room. The shuttle wasn't running as well. Had to pay for an uber to the local bowling alley to entertain the kids. The restaurant within the hotel was extremely expensive. The manager decided to give me a $25 credit after I complained which didn't even cover the uber we took one way. Very disappointed with this facility and we will never go back or recommend to anyone.

Jamie Hansen, Owner at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

I usually stay at Best Westerns on my trips. This is by far the worst experience. Rooms were dirty, toilet paper weren't changed and the room smelled like mold/mildew. To top that off, air conditioning didn't work & the mobile bill did not match my receipt. I was charged an extra $100.

Mary Kay Griffiths, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 651-482-0402.

Pool, hot tub, arcade were closed and I was given no alert about it. Shuttle wasn't running either. Door by my room was broken so had to park far away from my room. No discount given for missed amenities.

Mary Kay Griffiths, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Dannielle, From the entire team at the Best Western Plus Shoreview our apologies for not exceeding your expectations. Our team has tried to reach out to every guest prior to arrival to inform them of the pool closure somehow, we missed reaching you. We will take your comments and do better next time. Sincerely

Our family had to plan a celebration of life event in less then 5 days for 250 guest. The staff for event planning was amazing! The food from the Green Mill restaurant was delicious. The hotel staff was was outstanding and accommodating to our large group of all ages! The Green Mill restaurant was able to handle our large Irish family's gatherings for three nights in a row with efficient and friendly service. I can not imagine how we would have planed this event in such a short amount of time, without the awesome group at this hotel/restaurant! Thank-you for all your assistance , dealing with the loss of your wonderful mother.

We had a large group, 17 rooms. The hotel staff were fantastic, from the manager, front desk, housekeeping and even the maintenance worker who came to my room. Very accommodating to all of us, everyone in the group raved about how helpful and pleasant the entire staff were.

We stayed after a concert at Xcel, easy getting Uber and not far trip. Nice quiet hotel with great restaurant attached. The staff were all very friendly, and breakfast was good. We enjoyed the heated pool, and hot tub.

This was one our best stays at a hotel. The staff was very friendly and helpful from the time we arrived to the we left. Employee running the Breakfast are was very helpful and friendly as well. Could not have asked for a better stay.

Worst Time Ever! Kids was unable to swim or enjoy their stay due to the Rudeness of the Staff Felt like because of their skin color of their skin played a major part, was Treated with no respect. House keeping walked in our room while we were sleeping and( twice )with no notice of entry to coming in . Not Friendly to Some, It's definitely not a Great Idea Place to go.

Jamie Hansen, Owner at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Our last visit was in late September 2020 for final visit with a dying family members. That Covid-19 surge was just starting. We returned for a family Thanksgiving week . With both sad and glad hearts we returned to the BW Pluss St. Paul North/Shoreview. We were happy to at least one familiar face at the front desk. We found the staff taking the same excellent Covid-29 precautions. We felt very safe. The return of a warm breakfast was appreciated.

My night was terrible because of the guests below our room; however, the hotel addressed the issue to our satification so I am not giving them a bad review.. The only reason that I docked a star is because the comforter had a large stain in it and should not have been put on our bed. I told housekeeoing and the front desk, the front desk told me the comfroter should have been discarded and appoogized, I like how they handled both situations and we will probably try this hotel again. Green Mill was yummy and relaxing.

Great gals that runs the front desk and breakfast. Room could use a deep clean as comforter had yellow stains, black mold on heater vent, and all ledges and surfaces needs to be cleaned regularly. Likely will not return due to room cleanliness.

We enjoyed continental breakfast, the pool, the room, and the always-available coffee! Located close to downtown St. Paul, it offers easy access to Xcel Energy Center and other entertainment venues. Attached restaurant is handy.

The hotel was great, we go there super late and were dead tired. They go us checked in really fast. The price was not really high which was nice too. Room was so comfortable and we got a nice night sleep.

Clean, great breakfast, warm pool, arcade games! My kids (7 and 9) loved the pool and arcade games. Very friendly staff, nice breakfast items. Overall a great hotel for a great price. We didn't want to stay downtown MSP for a Twins game (too pricey and no pool). This hotel was perfect for us.

My stay at the best western was uneventful which is great. The room was spotless, Staff was always available and helpful. They had a breakfast each morning which was delicious and a great start to each day.

Room was never cleaned while we were there and we were never told there would be no maid service at check in, so we never got clean towels or new coffee, cups etc. Asked many times and even called prior to our stay to ask for a king bed and we still were given a queen bed room. The room was only semi- clean. Found dirt and dust along window sill and a spider + cobwebs in the corner of the room. Overall rooms are outdated. Would not stay again.

Great hotel, Great location and so close to shops and restaurants. Target is also right across the road walking distance. Great and happy employees, every one I pass by says hello .Different hot breakfast every day .Hotel is clean .

This hotel is located very close to bypass I-694 in St. Paul area. Great restaurant choices. Don't be alarmed if the internet disconnects you every 15 minutes as I know if you are here for virtual meetings, I am guessing you will be disconnected often. Great that they have free breakfast even with a commericial restaurant in the hotel. Note the courtyard means the middle of the property is outside. Nice and quiet. Great pool and ice maker. No need to raise room prices because the State Fair is 10 miles away.

We spent one night here on our way to North Dakota. We were pleasantly surprised by all the amenities available: Green Mill restaurant, pool, exercise room. Also the friendly staff in the hotel and restaurant were a plus.

The stay was wonderful. The front desk staff was amazing and so kind. They brought me medicine when I wasn't feeling well. They made the weekend perfect. Mary Kay, the AGM was so helpful with all problems. Truly a wonderful experience with amazing staff

I stayed here for a family wedding and everything was excellent. I was able to check in early. The room was clean with plenty of everything. The breakfast was great and there was lots of it. It was close to where I needed to go. Would definitely stay here again if I'm in the area.

We had a great experience. The staff were great. We were able to ask for a late check out and as we had a glitch in our plans we were able to stay in our same room an extra evening. We would definitely stay there again.

Hotel is hidden away and is quiet. Is equipped with large conference spaces and pool with arcade. Very friendly staff and clean rooms. This hotel offers outdoor spaces along with grilling opportunities and outdoor leisure.

All staff that we spoke to during our stay were so helpful and accommodating. We stayed with a large group and anytime we had a question or needed something, staff was quick to respond. Very helpful and friendly staff.

Great atmosphere with great food and service from the lounge restaurant. Hotel was clean and very comfortable. The hotel staff were very helpful, professional, and easy to approach. I highly recommend as this was an excellent experience!!

This location has everything a traveler would need. If you arriving to the Minneapolis/St Paul area from the north this is your location. The drivers are CRAZY in this city and we try to avoid driving through the heart of the city. So this location is a nice respite away from the madness. The staff is friendly and kind. The rooms are comfortable and the restaurant is great.

Anytime we need a room while in the twin cities we always use this best western. They have the nicest staff whom always follow recommended guidelines for health and safety. Also we always get a great night sleep.

The Best Western provided exceptional service in light of the coronavirus situation, especially going out of their way to provide some breakfast for us when the restaurant was closed. We enjoyed conversation with the staff as they provided this service.

SherlaniM, Guest Service MOD/Auditor at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for your kind words. We are so pleased to know that during this difficult time you were able to experience a pleasant stay and cross a potential worry off your list! We look forward to you having the same experience here again, and that your travels continue to be safe and well.

The friendliest staff I ever met! From front desk to housekeeping to breakfast staff. Definitely recommend this hotel! Clean rooms nice pool area. Added plus that the green mill is attached if you don't want to drive

I had a business trip in St. Paul, Minnesota. I was meeting my team for a visit to a local university. The Best Western hotel was recommended by colleagues. Check-in was smooth. I stayed in Room 210, which was very quiet; the room contained a lovely studio with king-zed bed and one bathroom. The hotel amenities included complimentary Wi-Fi access and fitness center/pool. Wi-Fi was very good. Another bright spot was the complimentary hot breakfast which included eggs, meats (i.e. sausage, bacon), waffle, cereal, and fruit. Hotel employees, like Renata, were very helpful and professional. I would highly recommend to others visiting the area.

We have stayed a few times at this property as a staycation. This hotel has a lot of great things happening, but a good remodel is probably doing more harm to business than good. Not sure if this is a franchised unit or a corporate owned. The Great: 1. Excellent for families, suites are big. 2. The pool is large and well heated! 3. The pool area is very, very well heated! 4. There is a nice game room in the pool area, more hotels need game rooms! 5. The breakfast area is nice, more seating vs room to move in the serving area. Could be changed in a remodel. 6. The staff was outstanding!! The Bad: 1. The rooms feel and look a bit dirty from high-traffic. More wear and tear than lack of attention from housekeeping. 2. The rock surface in the pool area is horrible, everyone complains about how much it hurts their feet. 3. The painted ledge surrounding the pool is freshly done and slick as heck, not sure you used the right paint. 4. Add more arcade games, you have a great thing happening in that department, roll with it. 5. Expand the breakfast serving area so it's not so cramped. 6. Make trays available to guests so they can take breakfast to their family back in the room.

Lovely comfortable hotel with great beds. The staff is outstanding and really went out of their way to make certain everything was perfect. A huge shout out to Helen who made breakfast so enjoyable. Minnesota and her people are fabulous.

Mary Kay G, Front Office Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you so much for your wonderful comments! Helen does make breakfast an enjoyable experience. We look forward to having you stay with us again!

We stay here when we visit family in Shoreview and we always are very satisfied with the cleanliness, service, amenities, and staff. We have tried other hotels in the area and been disappointed so we will be sticking with this one!

Mary Kay G, Front Office Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for taking the time to comment on your great experience. I'm so pleased to hear that our team was able to make it a great one!

We had a wedding to attend 2 miles away. A snowstorm kept causing us to change the dates. The front desk handled our changes beautifully. In fact the price went down with each change. We got an accessible room. It was spotlessly clean and huge. The only complaint was it was a little far from the elevators. Nice to have the Green Mill attached. We had drinks in the bar (fun bartenders) and did room service which was FAST! Free breakfast was quite good. Super waffles and banana bread. Close to the Shoreview Community Center. We had no complaints!

Mary Kay G, Front Office Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are so glad that we were able to make your event a memorable one. Thank you for choosing us and Thank you for the great review! We look forward to seeing you again next time you come to the area.

The staff was extremely helpful, though we needed little help. The pool and breakfast were great. We had a large group with multiple sets of adjoining rooms. We ate at the attached Green Mill restaurant which was very good. We ordered a large quantity of pizzas from the Green Mill for a Saturday night get together of 30 or so, which worked out perfectly.

Mary Kay G, Front Office Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are delighted to know that you found your stay with us to be exceptional. We take pride in our many amenities and food options offered and is very glad that you were able to enjoy them. We hope to see you again soon. Thank You.

Have stayed here 4 or 5 times. Alone and with family. Rooms are clean and the staff at front desk and breakfast are exceptional. Beds have been very comfortable. Both king and queens. Business center is well equipped. 3 computers printer and copy machine.

Mary Kay G, Front Office Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thanks for a great recommendation! Our team works very hard to make sure that our guest have a memorable stay and we are thrilled that you noticed. We hope to see you again next time you are in the Shoreview area.

overall one word well worth the stay. Recommend this hotel to you. Staff is attentive and really go out of there way to take care of the customer. Very clean room and good size water pressure is good too.

very nice hotel. Check=in and check-out was pleasant. Lobby was inviting. Breakfast was good, coffee was hot and delicious. Bedroom and bathroom were clean and pleasant. Towels were fresh. Room amenities were nice. My overall stay was very pleasant. I will stay in a Best Western Plus again.

As someone whose job requires them to be in a hotel a lot through out the year, I always try to stay at BW properties. I also visit Minnesota and this particular area to be specific a lot. There is no other place I would stay than here. The staff, food, location and the quietness of the rooms all need 10 stars

We require an accessible room with a roll-in shower when we travel. The room was very spacious and the bathroom was ideal. My only complaint is since that is your only accessible room, and being so far from the front desk, you need a handicapped parking space by the door closest to the room. We did get a parking space but would have been nice to have the extra room for getting into the wheelchair.

The rooms were great and staff was beyond fantastic. I had a medical emergency during my 12 day stay and Dusty and Sherry at the front desk especially went above and beyond to help me and my wife. Beds in the room were very comfortable as well. Breakfast wasnt your normal hotel breakfast as they had a yogurt bar, lots of toppings for waffles, hot eggs every morning. So appreciate all the staff and will definitely be returning

This property location wonderfully suited our desire to stay close to Turtle Lake in Shoreview as well as to visit the Minnesota State Fair. The room was spacious, clean, quiet, and everything worked. Very friendly, helpful staff at front desk, breakfast area (various delicious food options each day) and in the attached Green Mill restaurant.

I brought my 10 year old daughter here for a mom/daughter getaway and we had a great experience. Our room was clean, comfortable and we loved the food and retail locations nearby. The pool was blissfully warm for swimming and in the morning breakfast options were outstanding. We will definitely book again.

The facility was great, very clean, very comfortable. The Green Mill restaurant attached is a great place to grab some food and a beer, and the beds are wonderful. Even the breakfast is better than expectations.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for the great review. It is great to hear that you found some time to enjoy the Green Mill during your visit. They have amazing food and drinks. We also love that you found some great things about your stay in the hotel. We hope you find another opportunity to return to us next time.

I have stayed at this hotel multiple times and it has consistently been a great place for my family and I. The rooms are clean and modern, and the community facilities are always clean and well organized. The breakfast is very basic, but does the job. The staff has always been extremely attentive and friendly, and being connected to the Green Mill is convenient and has some great food offerings for everyone in the family.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for taking the time to review our property! We are so thrilled that you enjoy our rooms and facilities each time you stay with us. We are so happy that you have such a positive experience with our staff, and you enjoyed what the Green Mill had to offer. We can't wait to see you again! :)

Let me start by saying the front desk staff is lovely, they could not have been nicer. The room left a lot to be desired. The ceiling over the beds had mold visible. The bathroom did not have a fan to vent the humidity out. The room was sticky with humidity so much so that the carpet felt wet. If the room wasn't at 68 degrees it was gross. I could not recommend this hotel to anyone.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm so sorry to hear that the room you were in did not meet your expectations. I will be sure to share your feedback with our team and we will work to improve the items you mentioned. Thank you for commenting and we so appreciate the compliments you had about our front desk team.

4 night stay on short notice. All of the staff was awesome! The room was immaculate and no noise from other rooms. Definitely will stay every time I am in the area. I had to leave every morning before 6 am so they made me a go bag with a few extras. Greatly appreciated!

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for taking the time to review our property. We are so pleased to hear that you had a positive experience in our rooms, and with our staff! We can't wait to serve you again in the future!

Love this location and proximity to two great restaurants, Green Mills and Red Robin. The hotel is excellent, great beds, good water pressure, nicely appointed rooms. Laundry is available along with a good breakfast and a lovely breakfast host. Fast and efficient service for check in and out.

This hotel was very nice. The people were very nice and helpful. The breakfast was wonderful. It was near a lot of restaurants and stores. There is a large restaurant in the hotel which was very nice and convenient.

I did not stay here because they don't accept dogs but I went here for a conference. The meeting rooms were fantastic. The food they served was also very good. The bathrooms were clean and the staff was accommodating. It was very hot and even though they don't accept dogs they let me bring my dog into the conference room everyday instead of making her sit in the vehicle in the heat. Thank you!!! I am very impressed with this hotel.

Can't begin to tell you how extremely satisfied I've been every time I stay at BW. They set the bar high for other hotels to compete with them in all aspects of customer care and comfort. If you are an individual, family or a sin my case company, you are bound to be pleased with this choice. Don't second guess just register and enjoy the comforts of home away from home.

The hotel was nice, clean, and generally comfortable. I was impressed with the continental breakfast and our group overall enjoyed our stay. However, I was incredibly disappointed with the front desk staffer upon our arrival. She was rude and had terrible customer service skills. After a long car ride, the last thing we expected from a Best Western was an unsatisfactory welcome. I have always enjoyed Best Western, but I question the training their employees receive to interact with customers. It is entirely inappropriate to make biased assumptions of your customers based on their age, looks, and mannerisms. I am wholly dissapointed Best Western Plus St. Paul North/Shoreview. Please be better.

BestWesternHotels, Corporate at Best Western Plus St. Paul North/Shoreview, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

The continental breakfast was amazing! Hot breakfast each morning, made by them, not you making pancakes or waffles in a machine and waiting for the person in front of you, but hot eggs, bacon, ham, potatoes, etc. as well as the usual options of yogurt, toast, cereal, oatmeal, etc. Attached to Green Mill Pizzeria, what more could you ask for? Great food and great service! Quiet, too.

We stayed at this hotel for a stay and play hockey tournament. We had a great first night with friendly service. The ladies in the breakfast area are great! Second evening was not so great. The lady working the front was very unfriendly and obviously doesn't like children. All the kids were being watched by adults and she shut the pool down due to "rough housing" with no warning. I realize it was probably loud and splashing kids, but they signed up to be a stay and play hotel, so it should be expected.

Wow , this hotel is in my top hotels to stay at . The room was big , clean comfortable , hot water and goodpressure in the shower and it was very quiet . The breakfast was awesome , fried potatoes , make your own breakfast roll up , real eggs , waffles and other items . Debbie on the front desk was awesome ! It's my go to hotel in the eastern St. Paul area

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are delighted to know that are staff and amenities at the hotel was suitable to your needs. We take pride in are guest satisfactions, and we would like to extend our gratitude to your for your feed back we hope to see you soon

Our check in was a breeze and our room was very clean. The day before check-in I called to move our rooms around to have adjoining rooms with our group and the hotel was able to accommodate us! Staff was helpful and housekeeping was always smiling. The breakfast included make your own yogurt parfait area which I loved also fresh fruit and citrus water 24/7 in the front lobby. One final admirable quality about this property is they offered headphones and headsets for you to use while working out in the fitness room.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are delighted to know that your stay was full of joy. We take pride in are amenities and food options. We are glad we could meet your expectations thank you for your time we hope to see you again.

The company I work for recently put me up in this hotel and told me that it was very nice. They weren't lying, not only are the rooms clean and comfortable, the hotel has very nice amenities. There is an indoor pool and exercise area, very nice for those cold Minnesota days. A breakfast room where one can get any number of delicious items from make your own waffles to eggs,ham, sausage that changes daily. The Green Mill Restaurant is attached to the hotel with a wonderful menu and bar. The front desk staff are warm and friendly not to mention how accommodating. A very nice yong women took the time to google and then call a Chinese restaurant for me to inquire if they would deliver food on a snowy evening. My experience there was much more than pleasant and I would love to return given the opportunity.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are delighted to know that you found your stay with us to be exceptional. We take pride in our many amenities and food options offered and is very glad that you were able to enjoy them. We hope to see you again soon. Thank You.

This is a great hotel with a much better than average complimentary breakfast offering fresh fruit, whole grain bread, oatmeal, eggs and non-dairy milk. The onsight restaurant has a decent menu. The rooms are comfortable and spacious with refrigerator and microwave for storing and/or heating food. The location is easy access to major highway.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are delighted that you were pleased with our breakfast selection as well as your room. We hope to see you in the future and would like to thank you sincerely for taking the time out to complete this survey.

This was the best stay I have had at a hotel, considering all the stays i have had this says something. The staff was friendly and helpful, to the extreme, I am so glad we were here for this trip.STAFF absolutely deserve a raise.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are delighted that our staff could meet such high expectation, and we hope that this stay with us have brought back some hope to your future experiences with hotels. We here at the Best Western Plus in Shoreview take pride in customer satisfaction guarantee. Thank you for the feedback we wish to see you soon.

Great customer service. Spoke with Deb (Front Desk) when I made my reservation and she was actually working when I checked in. She remembered our phone conversation and was able to accommodate my requests when I made the reservation. Deb is a great first point of contact and offered her assistance with anything I needed during my stay.

We make quarterly visits to my wife's family. For the last five years we have chose Best Western Plus hotels. I the last two years we have come to consider the North St. Paul/Shore view has our home "away from home." The friendly, helpful staff, quality of the rooms, a great breakfast and the Green Mill are big factors. The location is very convenient. If we take the Amtrak, we stay at the BW in downtown St. Paul (also an excellent choice) for arrival and departure nights and in between we are at the Shoreview location, which is closer to our activities.We haven been visiting the cities for twenty-five years and our experiences with BW Plus have been the best.

The staff is very personable and accommodating. The hotel facilities are more than we expected at the reasonable price that we paid. Dinner in the dining room/bar/lounge was exceptional. The breakfast included with the price of the room was very, very good!

When in Minneapolis, this Best Western is our first choice of places to stay. Great location, the attached restaurant has great food. The rooms are very clean and up to date. All of the staff from the front desk to the breakfast area are friendly and very helpful.

Great place all around every time I had a question they done there best to answer just a great place breakfast was just amazing they didn't have just ur typical breakfast items like most motel they change it up everyday the accommodation for a room I was looking for

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm so glad to hear that you enjoyed everything about your visit to our location. Thanks for sharing your experience. We hope to see you again soon!

Very nice hotel. Room is very clean and the hotel staff very friendly. Restaurant has the best pizza! Austin, the bartender, was exceptionally nice and very helpful! I highly recommend the hotel as well as the bar and restaurant.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you so much for the great review! I am glad you found time during your visit to check out our amazing Green Mill Restaurant & Lounge. I agree, Austin is awesome and the pizza is amazing! I hope you come see us again soon.

My job in Duluth MN requires me to travel to Little Canada MN. I have been staying at this Shoreview MN hotel for over 10 years because of its location to my out of town workplace, the value of staying there, access to a restaurant on site, but most importantly the people, not staff. Just real nice people that work there. We all know each other by name. Kind of a second family. No need to look any further for a better hotel than here.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I cannot think of a greater compliment that being considered your second family! We know you have many choices when you visit the north metro area of the Twin Cities. Thank you for making us your "go to" hotel! We can't wait to have you back soon!

The staff members were all so helpful with the planning and execution of our daughter's wedding! We had 14 rooms rented for the wedding guests and all were very pleased with everything about the hotel/conference center. I would highly recommend having your wedding here!!!

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are so glad that we were able to make your event a memorable one. Thank you for choosing us and Thank you for the great review! We look forward to seeing you again next time you come to the area.

Staff was very friendly. Clean hotel. We were there for a wedding, venue was very nice, good food.Staff was very efficient. i would stay there again if I need to be in the area. Grounds were very clean. We didn't have time to visit the pool, but a lot of people were coming and going from that area. Green Mill staff was exceptional.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Awesome review! Thank you for taking the time to share your experience. We can't wait to have you back next time.

Deb is amazing! Our AC went out during the last string of 90 degree days. We dove there to see if they had a room available for the night. They did, we booked. The next day we find out it will be a week before we can get a new AC installed so we called and spoke to Deb who really took care of us for the next 5 days! We have been back a couple of times since just to use the pool and hot tub and because the rooms are so comfortable and the place is so well taken care of. Courtyard is amazing. Love all the plantings! We will be back!!!

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm glad we were able to provide a cool comfortable place for you to escape while your new AC was being installed. Yes Deb is amazing and we will be sure to share your compliments with her and the entire staff. The courtyard is also one of my favorites, as well. Right now the fall colors really make it an oasis during these gray days. We look forward to seeing you soon.

We stayed her for a seminar and enjoyed that the Green Mill is attached - they had a pool and hot tub and fitness center and hidden courtyards to go outside and enjoy the outdoors. Surprisingly nice and large rooms. Breakfast was actually good which is something I typically don't say when getting the free breakfasts at hotels. I'd stay here again.

We were very happy with our stay at this hotel. The room was clean and the bed was quite comfortable. The rest of the hotel was very clean and the staff was friendly. I would definitely recommend this hotel .

We were coming from California to Minnesota to take part in a relative's wedding, and they had reserved a block of rooms at this Best Western. I normally have great experiences when staying at BW's, and was looking forward to the stay along with "catch-up" time with our Great Plains relatives. This time, however, we encountered some problems during our visit. There was a rowdy wedding party that was often out in the hallway that kept us up until after 2 am the first night we were there, and after we were moved to a quieter room we had problems with that room's AC. AND… things like this happen sometimes when it comes to hotels. The key factor is when things DO go wrong, how does the staff handle it? In this case, they were EXEMPLARY. At no time did anyone argue with us, or try to minimize our concerns. Alex, the guy manning the front desk the morning after the "wedding party" incident, was especially gracious to us and not only offered to move us, he also comped us for the previous night. While I was dealing with housekeeping and maintenance regarding the AC issue, they were also kind as well as concerned. It took a few tries before we got everything cleared up, and at no time did anyone brush me off, or say "yeah, we'll get to it" and then not do so - as has happened in some of my previous trips to hotels in various parts of the world. The biggest surprise came after we went back to California. You see, this is the 2nd review I've written for the BW Shoreview. The first one was definitely more complaint-oriented and accusatory. Imagine my surprise when I not only saw a response from the Manager below my original review but an email from the Assistant General Manager also apologizing for "not exceeding my expectations." Not just meeting but EXCEEDING. That's a very telling word and shows the level of commitment they have about the guest experience. I was also surprised to learn that - yes - some hotel staff DO read these reviews! So I withdrew my initial review and I'm putting this one in its place because it's the right thing to do, considering that the staff and management did the right thing by me. They not only apologized but promised to go over my concerns to implement improvements at their facility. They also offered me some other perks, which they really didn't have to do. Although that kind of "the customer is our #1 priority" response was commonplace decades ago, it's so unusual in today's world as to land as nothing short of astonishing. I now have to figure out a way to come and visit the new bride just so I can stay again at the Best Western Shoreview!

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Wow! What an amazing testament to our hotel. Thank you so much for your glowing review. Our guests are certainly our "#1 priority" and I am glad we were able to turn this around for you. I am especially pleased and excited for you to return to our hotel and experience what your stay should have been in the beginning. Please do not hesitate to reach out when you are ready to book. We will make sure you have a comfortable and enjoyable visit to the Shoreview area. Thanks again!

We had a king room near an entrance and parking, so very handy to carry bags in. Very nice breakfast buffet in pleasant and comfortable breakfast room. Pleasant desk staff. Although a couple events were happening, we didn't hear the noise in our room. Complimentary coffees and teas, fruit, and newspapers available in lobby. Although we didn't have time to use them, pool and hot tub looked inviting.

Love Best Western!! They always have clean rooms and a nice breakfast. I would stay again. Comfortable bed. Quiet hotel. Received goody bag when I checked in for being a gold rewards member. This is why I continue to seek out Best Western hotels!!

We visited the Twin Cities for the UofMN Student/Parent Orientation. Our hotel was perfectly situated between the cities of Minneapolis and St Paul in beautiful Shoreview, MN and only a 15min or less drive to the UofMN. It is close to some great fast casual restaurants and it also has a Green Mill Restaurant onsite. Upon checking in we were greeted by a very friendly reservation's specialist. She offered us a nice goody bag filled with 2 bottles of water and some snacks for signing up for their loyalty program. The room was clean, comfortable and nicely laid out. Breakfast was even better with a byo yogurt and oatmeal bar along with scrambled eggs, bacon, sausage, yogurt, bagels, danishes and more. Oh and the price of our stay was reasonable too!! I couldn't ask for anything more!!

We stayed here while visiting family nearby. We asked for an accessible room with a roll in shower and were very pleased with our accommodations. I'd like to recognize Helen in the breakfast dining room. She was so pleasant and helpful and really made our stay enjoyable. Breakfast was a nice variety of omelettes, sausage, oatmeal, waffles, breads, fruit and juices. We will return to this hotel on our next visit to the twin cities.

Check in: We arrived at 2am and walked in to the fire alarm sounding... not the best but it was being serviced as a false alarm. We were exhausted and went directly to bed only to be woken by the alarm again. The employee who checked us in was very pleasant and efficient even with the false alarms. Room: Stayed in 248 which smelled like smoke, we eventually figured out that the cigarette smoke wafts in to the room via the air conditioner from the courtyard. The room is a King, is large and includes tv, fridge, microwave and coffee maker. The room seems dark due to the orange/red accent wall. The bath is good size with large counter space. The bed is a bit firm but comfortable. Facilities: I didn't use the pool or game room. I did partake of the free breakfast which consisted of the standard continental fare. This is a normal budget hotel, towels are a bit hard, rooms are large and clean, staff was a pleasure and parking was free.

Extremely satisfied! Room on first floor with access to courtyard was a bonus! Had 2 grand children and they loved the pool and arcade area. Was actually able to open drapes and see them in pool across the courtyard!!

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm so glad to hear that you and your family were able to enjoy our courtyard and pool area. The courtyard is certainly a favorite hang out spot for many of our guests. Thanks for sharing!

If you're looking for a high quality hotel for a great price, this is the place to stay! The staff is beyond friendly making you feel right at home & the entire hotel is unbelievably clean. The pool area has tons of seating and the restaurant is DELICIOUS. We look forward to our visits to MN simply because we love this hotel! Highly highly recommend!

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thanks for the glowing recommendation! We are so pleased to hear that you enjoyed so much about your visit to our hotel. We really appreciate your repeat business and cannot wait to have you back!

St. Paul area was one of our planned stops. We tried to pick a location that would get us into the city and out of the city with as few traffic issues as possible. The Shoreview location was perfect. The hotel was well situated with a very good restaurant attached. The beds and pillows were super comfortable. Overall, a very good stay at a good price. Would recommend this location to anyone travelling through.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thanks so much for choosing our location. I'm so pleased to hear that it suited your needs so well! The Green Mill Restaurant is a great place to relax and enjoy some good food. I hope you had a chance to check out their beautiful 3 season patio. Thanks for the recommendation!

Hotel staff was exceptional. Very professional and willing to go the extra mile in customer service. I would recommend this place to anyone staying in the Twin Cities area. Facility and rooms are very clean.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are so pleased you enjoyed your experience at the Best Western Plus/St. Paul North/Shoreview. Thank you for the great recommendation! We hope you find another opportunity to visit us soon.

This location has been our hotel of choice for a number of years and we have never been disappointed. The room and hotel amenities have always been very satisfactory and having a restaurant on site has been extremely helpful. No need for additional travel to get a meal. A great place to meet and reconnect with friends and family.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Your comments say great things, but your 1 star rating says something else. I am very sorry if we let you down in any way. Thank you for taking the time to comment on your stay. I hope you return and allow us another chance to make your stay a 5 star experience.

The staff at the Best Western Plus St.Paul/Shoreview are awesome. I stay there pretty frequently and they are always kind, attentive and professional. They go out of their way to make positive impressions.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for returning to us again and again! Our team loves providing great service and so appreciates your great review. We can't wait to have you back soon.

The entire experience was positive from booking through checkout. Very friendly, helpful staff and clean, comfortable room/bed. We enjoyed the food for dinner in the resaraunt, as well as the complimentary breakfast.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you so much for the great review. We are thrilled that you seemed to enjoy everything about your stay with us, including our Green Mill Restaurant. We hope you return to us soon!

large room - quiet clean and comfortable. friendly accommodating staff - great breakfast bar (bar and grill Green Mill - pleasant). no problems lots of hot water - very comfortable bed - slept amazing

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
So glad you had a chance to check out our amazing breakfast and the Green Mill Restaurant and Lounge. Thanks for sharing your experience. We hope to see you again next time you are in the area!

Very clean and the staff are great to deal with. The restaurant has great service as well and the continental breakfast is also very good. Couldn't ask for much more really everything you need is all in one place and easy to get to

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
It sounds like you had a great time during your stay. So glad you found some time to check out the Green Mill Restaurant as well. Thanks for taking the time to comment on your experience!

Well located hotel for local business and good value. Very pleasant staff and helpful in looking for and finding Black tea. Restaurant sited next to hotel and another close by. Short walk to shopping mall with a great Trader Joe's. Washing machines etc available for longer stays. Comfortable rooms and good exercise areas. Local bus will take you within locally...most helpful

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for sharing your experience. It sounds like you got a chance to check out many of our great amenities. We also have free Wifi and the delivery from the attached Green Mill Restaurant. We hope you have a chance to visit us again soon!

Extremely friendly & accommodating staff. Clean hotel & comfortable decor. Continental breakfast was a nice variety of items. Sunday there was a brunch at the Green Mill restaurant connected to the hotel. Would definitely stay here again.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm so pleased to hear that our staff made your experience so great and that you had a chance to check out the amazing brunch at the Green Mill Restaurant & Lounge. Thanks for the great feedback!

Great location, right by the highway and plenty of food options if need be. The Green Mill, attached to the hotel, is an excellent place to unwind and start a relaxing getaway. Overal, everything was great during this visit.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are thrilled that you enjoyed your stay with us and your visit to the Green Mill Restaurant and Lounge. They have great food and it's so convenient that you don't even have to go outside to get there from the hotel. Thanks for the great review!

The room was clean and comfortable and there was a variety of hot and cold breakfast items. The staff was pleasant and accomodating. Our stay was over a holiday week with so the room was also very quiet. There was an unpleasant odor when we turned on the heat.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for taking the time to comment on your great experience. I'm so pleased to hear that our team was able to make it a great one!

We enjoyed the room, the pool, and complimentary breakfast. It's location was easy to find. The pool was quiet and they even have some games for kids to play. They have a great selection of breakfast items.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thanks for choosing our location for your family visit. We are so pleased that you enjoyed your room and the many amenities we offer. We hope you keep us in mind the next time you are in the area!

I have stayed at this hotel every time I travel to Minneapolis, for the past 8 years. It used to be a Hampton Inn, and it is also a great hotel as a Best Western too. It's a great value, it has the friendliest staff, that make you feel like family. Renata, especially makes the guests feel at home, she used to work in the breakfast area and now she's been promoted to a manager. The beds are very comfortable. It's also convenient to have the Green Mill restaurant on site, and a Target and Trader Joe's nearby.

We found this Best Western Plus to be a very nice place to stay. We had stayed several years ago, but since then it has been totally revamped. It is very modern, clean and easy to drive to. It also has a Green Mill attached, so excellent food is easy to find without driving.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
It's great to have you back! I'm glad you enjoyed the new things we have to offer since our renovation, as well as the great stuff we continue to provide. Thanks for commenting on your great experience.

Had to stay in the local area for an overnight business trip. Decided to check out this Best Western Plus. Glad I did. Ordered a burger to-go, from Green Mill restaurant, which is attached to the lobby. Great food. Also, Alyssa was very friendly and helpful when I arrived. Room was clean, spacious, with a couch and table. Bed was very comfortable.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are so glad you tried us out! It sounds like everything went so well. Thank you for taking the time to share your experience. We will be sure to share your compliments with Alyssa and the entire Best Western Team.

Wonderful place to stay. We always stay at this hotel for cleanliness and everyone is friendly and very helpful. No sour faces! Food is always very good and the ease to get around to other meetings etc... is very easy!

This is always our choice hotel when in the area. This hotel is a quite off the main road location. Located close to multiple choice eat places. I would love to have the same bed clothes on my bed at home.

Was here for a wedding.. great food and service at wedding reception. Hotel seemed a little dated but was clean and comfortable.. beds/linens were comfortable. Had free breakfast in morning with hot and cold food which was as adequate. Good value for your money but I was at a wedding so didn't use much of the amneties offered

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are glad to hear you enjoyed your visit to our location and that the wedding went so well. Thank you for taking the time to comment on your experience. We hope you return soon and check out some of the other great amenities our location has to offer.

Desk staff was very nice and accommodating. We visited the Green Mill bar connected to the motel, and also experienced great service. All staff members seemed to enjoy their job. Room was very clean and nice. Very comfortable bed and pillows. Breakfast was served until 10:00 so even later sleepers had a chance to enjoy the eggs, sausage, potatoes and other delights available. I did not have a chance to use the other amenities, but the pool area and weight room looked very nice. All areas are very clean. Enjoyed our stay here and we would definitely stay here again.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Why thank you! Our team is a very dedicated group of professionals who really love our guests. I'm glad they made such a great impression and that you enjoyed so many of the great things our location has to offer. I hope you return soon so you can relax and enjoy our very spacious pool and exercise room!

Exceeded my expectations for a $80 room. Have been staying in a bunch of pretty nice hotels over the past couple weeks for work and this place was my favorite. Things I liked: staff, room (easy to regulate temp, accessible outlets by bed, clean), hot tub, very decent breakfast, and plenty of parking (compared to downtown Minneapolis).

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Sounds like you found one of our great deals out there. Thanks for trying us out! It is great to hear that you found so much to love about our location. We hope you come back to us soon!

The beds are extremely comfortable and the room clean. It comes with a fridge and microwave. The breakfast has really nice hot options and a wide variety of items. This is my favorite hotel to stay at when I come to St. Paul.

One the good side of average hotels. Clean and decent but old layout and average rooms. Would have no problem staying here again but would probably just choose a Hyatt Place, Springhill, Towneplace, etc because those are more modern and similar price. Restaurant is a bit expensive for what you get. $13 - $15 burger ? Really?

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for the great comprehensive review. I'm sorry we didn't wow you. We will use your feedback to work on improving our service and product. We hope you consider giving us another try when you are in our area.

Room was comfortable. Large amount kids due to a soccer tournament. Did not have the opportunity to use the pool facitlites, too busy with kids, but the area looked lovely. Having the restaurant on site was handy. Food was excellent

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for your review on your recent stay with us. I am sorry that you were unable to check out the pool with all the extra people. It sounds like you found a lot of other great things, though. I hope you give us another try in the future. We would love for you to be able to enjoy all of the great things our location has to offer!

Very nice property. Well kept. The room was decorated nicely and very clean. The hotel seemed busy with sports teams, but we slept well and I was surprised at how quiet it was. The property was easy to locate and had plenty of parking, and was close to food options.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for the very nice review. I'm glad you enjoyed your visit to our location. We hope you come back again next time you find the opportunity!

A little late with my review here. In mid July, 3 friends and I stayed here for four nights for a Twins/Yankees series. Every staff member at the front desk treated us with extraordinary amount of kindness. One of the afternoons the air conditioner broke in our bedroom. The gentleman working the front desk was up to our room in less than five minutes to try and fix the AC. Once he determined he could not do it, he told us he would call in someone from home to fix it. After we had left the room for only about an hour or two for dinner, we came back to find that our AC had already been repaired. The female that worked the overnight shift asked us every time we walked by her if there was anything that she could do for us (we walked by her plenty of times) The rooms we had were basic rooms for our needs. We needed somewhere to sleep at the end of the night, so it wasn't anything fancy. Two beds, a tv and AC and a bathroom was all we needed. Everything was clean and comfortable. But again, by the end of the trip the four of us were very impressed by the politeness of the staff here

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you so much for making time to comment on your visit in July. It is great to hear that our team made your stay such a pleasant experience. I will be sure to share your compliments. We hope you come see us again next time you are in the area.

I like the Best Western chain and have stayed at many but this is one of my favorites. Hotel has great access to the interstate, bordering on I-694. Just on the other side of the interstate is a Trader Joes and Target and strip mall if you need to pick up anything. The hotel itself feels very new and modern. Check in was very easy and there were cookies awaiting us. Room was good sized, bed was comfortable, and the air conditioning worked well. There is a nice indoor swimming pool and game room, along with several meeting rooms. Breakfast consists of waffles, eggs, sausage, cereals, and pastries from a local bakery. Staff was exceptional as well, particularly Renata. She helped with our reservation and was working the front desk while we were there and employees like her are a big reason why we will stay here again.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Ah yes, Renata is an amazing girl and we love her too. I will be sure to let her know what a difference she made in your experience. Thank you for taking the time to share such a lovely review! We look forward to seeing you next time you are in town!

was here for an extended weekend stay. at check in both were cheery. check in smooth and quick. i needed a box right off the bat. they couldnt do enough to help find me one which they did. hotel a little spread out. good exercise anyway. everything was clean and fresh.hotel 1/2 mile from highway. nothing really right here. 15-30 mns from most anything. hot tub and pool area clean. temps were just perfect. never really got crowded while we were there. some table and chairs pool side. plenty of towels. a small exercise room with tv. a few machines and free weights. there is a restaurant attached to hotel. but i didnt go there. is a business room 4 computers and a printer. free wifi! room had a fair amount of space. no issues. nice tv's fair amount of stations. plenty of towels. a refridgerator and microwave in the room. never really heard any hallway or other room noise. did hear rain hitting glass window. thats nature. was a number of things going on there. never seemed crowded or anything. there is a banquet room, meeting room there. is a breakfast in the morning. a small number of choices. don't compare most hotels breakfast to a restaurant or you will usually be disappointed. it served its purpose for us. free newspaper daily. everyone was friendly. most always saying hello.plenty of parking. usually not very many park out back. is an outdoor courtyard. with some table and chairs to hang out. rooms were cleaned everyday. overall excellent stay and hopefully we stay here in the future!

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
What a great review. Thank you! I'm glad our team made your visit such a success. We love our army guests! We hope you find an opportunity to come back and visit us again soon.

this hotel was very clean, beds were very comfy and the breakfast was excellent. Staff was friendly. Hotel was centrally located for our needs. would highly reccomend this hotel to others as we now have extedned family in area

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are so excited to hear that we will be your new hotel of choice. Thank you for the great review! We can't wait to have you back.

It was a nice place to stay for just a casual weekend get away. Pool and hot tub were nice. Access to courtyard to smoke and sit at picnic tables. Green Mill attached. The breakfast was an average continental. Beds were a little stiff but overall it was a good stay. Would go again.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for your feedback. I'm glad you had a chance to enjoy our little courtyard and the pool area. We look forward to seeing you again next time you are in the area.

I would rate everyone on your staff higher than a 10 if possible. "Going out of their way" and "going the extra mile" seemed to be the norm for everyone I met. But two of your staff in particular, Tammi and Alyssa, surpassed even this in going above and beyond the call of duty. Without belaboring all the nuts and bolts, I found myself in a bit of an awkward predicament and got a bit frantic (please don't ask). I simply can't speak highly enough of the supreme understanding and professionalism of these two in helping me work through my issue. As we used to say in the Air Force at the end of a particularly good personnel review, "Definitely promote!"

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for the amazing review! I am so glad to hear that our team did such a great job for you. It is something we work very hard to do and it is truly a pleasure to hear that Alyssa and I were able to help make such a difference in your day. We hope you come back and see us very soon.

Our daughter got married and reserved a block of rooms at this hotel. Everyone loved it! It was close to shopping and many fine restaurants. It was easy to find and a great place for anyone traveling. Families liked it especially for it's lovely pool area. And couples liked the lovely outside dining experience with cozy fireplace.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
It is great to hear that your daughter and the entire wedding party enjoyed their time with us. Thank you for such a lovely review. We hope you keep us in mind for any future needs!

Our race team stays at your hotel every year for Hay Days Grass Drags. The team are all very friendly, knowledgable and accomadating. Rooms are clean,quiet and comfortable. The resturant has a variety for menu choses, very affordable and great food. Easy location to find and plenty of businesses in area to stop at or shop. Would highly recommend your hotel to family and friends. When in the area again we will always make reservations here. Thank you for your services and our enjoyable stay. Jody Ische

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
It's great to hear that our team was able to make your team so comfortable and happy during your visit to the "Hay Days" event. We really appreciate the fact that you have chosen us in spite of the extra distance to your event. Thanks for sharing your feedback. We look forward to seeing you next year!

The hotel is a very nice and clean place to stay. The hotel staff were above the standard of excellent. The attached restaurant was on the pricey side but the food and service made up for that with good favor.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for such a great review. I'm glad you found our team, our hotel and our restaurant to your liking. It is our number one priority to provide an outstanding experience for all of our guests. We hope you find a chance to visit us again soon!

Awesome place to stay and relax. Enjoyed the pool and the breakfast was very good. Very relaxing atmosphere. Courteous staff checked us in and also very courteous when I was making reservations. The rooms were clean. The exterior was beautiful. Short drive to our attractions. Very close to where we could take the shuttle to the state fair.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Awesome review. We are so pleased to hear that you enjoyed so many things about your visit. Our team thanks you for the feedback!

this was a great hotel, friendly staff, free breakfast. Green mill next door. Shopping mall and movie theatre about 10 minutes away. Swimming pool is on small end but great hotel with great staff. We will definitely be coming back.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm so glad to hear that we met your needs so well! Thanks for taking the time to share your experience. We look forward to seeing you next time.

The staff was super nice and accommodating. We were coming from out of state for a wedding party that weekend. Both staff members I spoke to via phone went out of their way to get us checked in earlier than the check in time of 3 pm so that we could get ready and be at a wedding reception at 2 pm. The bathroom door didn't lock but that was a small inconvenience compared to the outstanding service we received. Beds were comfortable, and breakfast was good with some plentiful hot items such as omelettes, ham, and waffle maker. I know I can always count on Best Western to meet my needs!

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thanks for the great review! I'm so glad our team was able to get you in early and make your stay a success. We hope to see you again at our Best Western Plus next time you are in town.

We chose the motel because there was a park and ride about a mile away. There was free parking and a free shuttle to and from the fairgrounds. The room was comfortable and clean, staff were all friendly, and the price was very reasonable.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thanks for choosing our location and also for the great review. I'm glad you had a chance to check out the "park and ride" to the fair. It's definitely the best way to do it. We hope you come back and see us next time!

A nice place to stay. Rooms were clean, quiet and comfortable. Although the warm breakfast was out a few times and no staff around in the area to make sure it was topped up. I ended up eating breakfast elsewhere a few times.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm so glad you enjoyed your stay for the most part. Thank you for the feedback on the breakfast. I'm sorry you did not always have what you needed. We will be sure to use your comments to improve our staffing an service in that area.

Very impressed with the hotel and our room. Breakfast was very good along with the women in charge of the breakfast area. Gal at check in desk was very friendly. Courtyard out our window was pleasant.

I was looking for a safe, quiet, and clean place to stay where the employees were super friendly and the price was affordable. We found it here in North Sa. Paul / Shoreview MN It was nice after a long day of shopping at the Mall of America to kick our feet up and relax at this Best Western.

We have been staying at this location for many years. The staff has always been very pleasant and professional, helping us in anyway possible to make our stay a comfortable one. Since we have family in the area, we will be staying here for years to come.

The Best Western Plus St. Paul North/Shoreview is a wonderful hotel. Kind staff, spacious two Queen bed room, comfortable beds, and a good breakfast made our stay very pleasant. The breakfast had a variety of foods, which made it easy for everyone to find the right fit.

We had a family function. The staff at Best Western at Shoreview were the best! They were very welcoming, efficient, and helpful. The rooms were very clean and the beds were comfortable. It was a quiet hotel. It's nice that there is a bar and restaurant attached to the hotel. It's the Green Mill Restaurant and Bar.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for choosing our hotel for your family function. We are so glad we could help make it such a success! We hope you keep us in mind for future events.

The staff was friendly and very helpful. I arrived very early and they were able to check me in early which was very much appreciated. I also had to leave late at night and they were able to keep my bags until I needed to depart so I could go and do other things The overall property was clean and welcoming. The beds were very comfortable!

This is the first time I have stayed at this hotel and all was great for a 2 1/2 star! The front desk staff was attentive, easy unload of my luggage and I had a great room with a screened sliding door out to a courtyard. My bed and pillows were very comfortable and I had a large screen TV. The breakfast help were super efficient in making sure you got what you needed. I also ate at the attached Green Mill restaurant and the food and cold beer were great, the outdoor patio was very nice.

This hotel is convenient right off 694. The staff are top notch and the hot breakfast was excellent. Its an older hotel but well maintained. The beds were firm and comfortable with newer bedding materials. The WiFi met our needs. We used the laundry which was fine.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for your feedback! It's great to hear that you had a pleasant experience with our staff and that our amenities met your needs. We hope you think of us the next time you're in the area.

Staff was wonderful. Check-in and out was flawless. Rooms aren't spectacular, but are clean and what you would expect for this price point. The hotel was crowded with many youth soccer players, but never felt noisy.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for your feedback. I'm pleased to hear that our team made your visit a great success. I hope you keep us in mind next time you are in the area.

Good place to have a wedding.They work with you to the end of the night. work you Months to the day and was clean and nice and friendly. Price was right food was good. clean up was good. every thing was just good

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for the glowing review! We love our wedding groups and feel honored that you entrust us with your special day. I'm glad we were able to meet your needs so well.

The hotel was clean and neat. The staffs were very effective and efficient. I love the environment. quite and peaceful. Breakfast was great. Internet service was fast and reliable . check inn and check out was very easy and fast. customer service was wonderful and friendly

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank YOU! You mentioned so many great things about our hotel and your stay. We really appreciate you sharing your experience. Hopefully you can return again to our location soon.

These are nice rooms in a decent location. However, cleaning staff did not clean our room 2 days in a row and blamed us. They stated we left the Privacy Please notice on the door, however that was not true and we even spoke to the staff making sure they knew we had left the rooms each day. Front desk clerk was wonderful in trying to make up for this. I just do not think she should have to cover for them.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thank you for your feedback. I am so sorry to hear that housekeeping missed your room both of the days you were here. I am working with the staff to find out why this happened and to prevent this from occurring again in the future. I am glad our Front Desk staff was able to resolve the issue in an acceptable way for you. I hope you consider us again when you return to the area.

I do business in the area and you can't beat the location and great staff. Great price and recently remodeled. Books up quick and other hotels charge close to twice the price. The pool/hot tub is nice and there is outdoor seating in the courtyards which is nice.

Tammy H, General Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
It is great to hear how well our staff and location met your needs so well. Thank you for taking the time to share your experience. We hope you keep us in mind next time you are in the area.

This is a great place to stay for business or a family vacation. My room had a spacious fridge and a micriwave. The hotel is aesthetically pleasing, clean, and was conveniently located to the Interstate, stores, and the location of my meetings. They served an assortment of typical continental breakfast items. The staff was friendly and accomodating. The connected restaurant, Green Mill, gets 5 stars as well. If you are looking for a budget-friendly place for business or pleasure, I would highly recommend this place. If I'm ever here again, this is where I plan to stay.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
It is so nice to hear how much you enjoyed our hotel and restaurant. On behalf of myself and our team, Thank You for taking the time to share your comments. We are thrilled to be your "go to" place while you're in the area!

The entire hotel was clean and the staff was courteous. The continental breakfast had a good variety of options with small changes daily to keep interest up. The waitstaff in the lounge/bar kept on top of drink orders and were very friendly.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Very nice review! I am so pleased to hear how much you enjoyed your time with us. Thank you for sharing your experience. We can't wait to see you again.

My son and I stayed here again for the 50's. Room was great , rate went to 200 per night for our event. not cool.. oh well still great stay, clean,great hot breakfast!! I guess I would recommend this for any traveler . We stay there just about every year.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Thanks for your recommendation. We love our "Back to the Fifties" event. I am a little surprised at your comments on the rate, however. Our rate has been the same ($179+tax) for the last 3 years. We do not have any plans to raise our rate in 2018. Reservations for this event will open August 9th. We hope you join us again!

Our room was clean, bright and fresh. A small courtyard within the perimeter of the motel gave us a private and quiet place to sit outside and relax away from the noise of passing roads and automobile movement into and out of the complex. The room was one of the best we've stayed in, as were all of the components that comprised this motel, i.e., meeting faciities, restaurant. The bed, bedding and blankets were clean and comfortable. The environmental controls all worked and allowed for good temperature control. I would highly recommend this motel for its excellent atmosphere, quality of rooms together with the entire facility which appeared to have been completely renovated within the last couple of years. The staff, from front desk to housekeeping were all openly engaging, warm and wanting to help.

Excellent location off of the Interstate and we were very satisfied with our stay. We did find it somewhat pricey however for the product in comparison to other hotels that we're staying at on our trip.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm glad you enjoyed your experience with us. We have many different pricing options throughout the year. We hope you consider us again on future trips. We will be sure to work out the very best rate we can for you. Thanks for sharing your feedback!

Easy access, close to restaurants, hotel is immaculate, staff is super friendly and a wonderful free breakfast. There's also a nice pool/spa/exercise area and some greenspace. This is our new go-to place when we travel to the metro.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We're thrilled that you have chosen our location as your "go to" place! Thank you for an amazing endorsement. We can't wait to have you back next time!

While the staff was repairing a broken door mechanical problem the room was left open and unattended and we were robbed. Management waited a day to respond to our report, and indicated the customer assumes all risk liability. At all exits are Sheriff's posters warning of auto parking lot thefts. We will not stay at this hotel again. Traveler beware!

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I am very sorry for the problems you encountered during your stay. I know that we refunded your money for the entire stay. If there is anything else I can do to help resolve this issue, please let me know. We take our safety and security very seriously and are working to prevent any future occurrence of this nature. Thank you for sharing your experience.

First we want to commend the helpful friendly staff! Second those beds and pillows so comfy we now call them the marshmallow beds. We had a king bed with a sofa and coffee table, nice to have that extra living space when staying several days. Clean quiet and handy right off the I-694. The Green MIll restaurant is adjacent to the hotel so you can just step in from the lobby, nice in bad weather! We'll stay here again for sure.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Marshmallow beds-I LOVE THAT! Sounds like you enjoyed so many great things our hotel has to offer. On behalf of our team, Thank you! It is our greatest joy to hear what a difference we can make in our guests day. We can't wait to see you on your next trip to our hotel.

We stayed here as a family in the spring. The room is nicely updated and comfortable. It was great to have a fridge and microwave in the room. The best part is how quiet the room was, we never heard anyone else, except an occasional door opening or closing. Housekeeping did a nice job, we didn't have our room serviced daily but they did accommodate our request to have the trash taken out every day. The pool is warm, and has an arcade room and nice gym attached. We didn't ever see anyone else there. The staff are very helpful and nice. Continental breakfast each morning is a nice bonus too :-) We will definitely return for our stays in this area.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We're so glad your family chose us and enjoyed their experience with us. On behalf of the entire team, I thank you for such a great review. We can't wait to have you back to our location.

The room was very nice. There was a problem with the air conditioning which was addressed immediately. Breakfast was good and staff very professional. The hotel must be well insulated as I heard no noise and am a very light sleeper.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm so glad you had such a restful and enjoyable stay with us. It is great to hear that maintenance was quick to respond and prevent any major problems with the air conditioner in your room. I hope you consider us again next time you visit the area!

Talk about staff going out of their way to make you comfortable! From the front desk to the restaurant and the breakfast as well. Customer service was amazing. The hotel is located in a perfect spot for any visit.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are thrilled to hear that the staff made your stay so memorable. Thanks for sharing your experience with us!

My 2 night stay here was great. Rooms are nice and clean. I had the king room...has a sofa and table, microwave, refrigerator and a patio (first floor) out to the courtyard. Staff were all very helpful and very friendly. The complimentary shuttle was very convenient and the drivers were super nice. Also free hot breakfast!

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Yes, our king studies on the courtyard are one of our most popular rooms. I'm so glad you enjoyed it and the many other things our hotel has to offer. Thanks for taking the time to comment on your experience with us. We can't wait to see you again!

I have stayed at this hotel several times in the past 3 years. Always clean, staff is professional and food fresh. I would recommend it. The restaurant attached to it makes it very convenient for lunch or dinner. The exercise room is updated and in working order. I will be back.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We look forward to having you back. I'm so glad our team and location meets your needs so well. Thanks for sharing your evaluation!

Nice quiet location, nice clean rooms, nice pool area and very good breakfast in the morning. I only stayed one night but I have stayed there before and the price is reasonable. Friendly staff. Breakfast is excellent, eggs, meat, waffles, cereal, milk and juice. If you are hungry afterwards it's you own fault.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
It's great to hear that you enjoyed your experiences at our location so well that you continue to come back. Thank you for taking the time to share your feedback. We can't wait to have you back next time you're in town!

The staff is amazing. From the moment you arrive, they make you feel like your family. The free morning breakfast changes daily and is really quite good - kitchen staff are available and amazing. The rooms are clean, beds very comfortable, climate control works well, and bathrooms are large and up to date. Restaurant on property is pretty good (I am a bit of a food snob). There is an indoor pool and game area for kids. I definitely recommend Best Western Plus.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
"...they make you feel like your family" is one of the best compliments you could give us. Thank You! Our team works very hard to do just that. I'm glad you enjoyed our hotel and restaurant. We look forward to your next visit!

Clean large rooms. Friendly staff. Continental breakfast. Pool and weight room. Good restaurant attached (The Green Mill). Happy with this experience. Hot water, clean bathrooms, big comfortable bed. Lots of parking, close to many attractions.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
Sounds like you found everything you needed and more. So glad we were able to make your stay great! Thank you for the great review!

Great Staff and nice Restaurant that is centrally located for easy travel in the area. Enjoyed my Stay and will return. Quiet Rooms and Easy work out area. Golf and Shopping Close. Will return the next time in area.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are so pleased you found our hotel so comfortable and convenient. Thank you for sharing your feedback. We hope to see you again soon!

All the employees (front desk, housekeeping, breakfast server) were polite and engaged in kind conversation with our kids. The breakfast had a variety of foods and all the food offered was fresh and tasty. The pool area was well maintained and kept at an appropriate temperature for small children.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
I'm so glad to hear that your family enjoyed their time with us. Thank you for the great compliments to our team and our hotel. We really do love families!

We loved the modern decor of this hotel Very clean- Pool temperature was heavenly and the hot tub temperature perfect as well. Everything seemed clean and in perfect working condition. We live in the area and wanted to treat our daughter to a fun night at a hotel. We will definitely recommend this hotel to out of town visitors.

Tammy H, Manager at Best Western Plus St. Paul North/Shoreview, responded to this review
We are so glad you chose us for your family fun night. Sounds like you enjoyed many of the best things our location has to offer. Thanks for the great recommendation! We hope you come back the next time you need an escape.

I was here for a work trip and very tired when I arrived. I checked in quick and was in my room in no time. I had a very quiet, restful sleep and the room was very nice. It was warm and comfeuy.Also, to note, I was on the freeway side and never heard traffic.

Tammy H, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
It's great to hear that our staff and hotel met your needs so well. Thank you for taking time to share your experience!

Well maintained and clean hotel. Professional and courteous staff. Good amenities. Good restaurant on site with other local food options. Super Target nearby if you need something from the store. Good value. I would stay here again.

Tammy H, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Our team is so happy to hear that you enjoyed your experience with us. Thanks for taking the time to comment on your stay. We can't wait to have you back again!

I have stated this property over the past couple of years at least 10 times. The passed few after the renovation to a BW have been even better. Great breakfast, lounge and restaurant with great patio and fireplace makes for a relaxing end of the day.

Tammy H, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you for a great review! Sounds like you enjoyed everything you tried during your stay. I hope you continue to visit us whenever you find yourself in the Shoreview area!

Clean hotel, very friendly. We went to our room and then asked if we could change to a different location that had an outdoor patio. They switched us with no charge. Very nice staff. The only bad experience was with the restaurant attached to hotel "Green Mill" was horrible! Wish we would have walked across parking lot to Red Robin.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you so much for the great review! I am so glad that our team was able to make your stay comfortable and memorable. I'm sorry to hear that your experience in the Green Mill was not as satisfying. I will be sure to share your feedback with their management staff, so they can use it to improve their guest experience. We hope you consider us again next time you are in the Shoreview area.

Great hotel, friendly staff, clean room. We will definitely stay here again if we are in the area; No complaints. The breakfast was pretty good for a continental breakfast. We enjoyed the pool area which included an arcade.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
So glad you enjoyed our hotel! Thanks for taking the time to comment on your experience. We cannot wait to have you back again.

Great location for my business. Hotel is right off interstate and no noise in the room. The staff was wonderful, can not say enough. I travel up to the cities once or twice a month and this is my hotel of choice.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
It is such a pleasure to hear how much you love our staff and location. Thank you for taking the time to comment on your experience with us. We can't wait to see you again next month!

Hotel was very clean, newly remodeled and comfortable. Good breakfasts: omelets/scrambled eggs with toppings, sausage, waffles, hot oatmeal (not packets) with toppings, breakfast potatoes, pastries, bagels, etc. Only complaint is the walls are a little thin. Good parking. Connected to Green Mill restaurant. Friendly staff.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
We are so glad to hear that you enjoyed your stay with us, especially our breakfast buffet. We try to make sure we have something for everyone at breakfast. I'm sorry to hear that you may have had to deal with some noise issues. Thanks for sharing your experience. We hope you consider our location next time you are in the area!

Nice place close to family. Rooms were very nice for the price. Breakfast provided was very limited. Staff was very friendly. We will definitely be staying here again. We were on the main floor wich was nice with the door right outside our room. We visited the bar but only stayed for one drink. As it was a sports bar which we were not fans of

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
We are so glad you chose our location during your Christmas visit with family. Our staff and management are thrilled that you enjoyed your stay. Thank you for taking the time to share your experience.

We traveled to the Minneapolis area to visit my niece and another friend. The staff was very welcoming when we arrived and accommodated our room request. Room was clean, the bathroom could have used a bit more attention. Complimentary breakfast offered a variety of items. Having the restaurant and bar on the premises was great. We took advantage of both over our 2 night stay. My friend forget an item at the hotel which is being mailed to her. We'd come and stay again.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
We are so glad you had an opportunity to check out all that our hotel had to offer and enjoyed it. The Green Mill Restaurant and Lounge are a especially great during the colder months when you don't want to go out and find dinner! Thanks for taking the time to comment on your experience. We hope to see you and your friend here again soon.

The location of this Best Western is very central for our needs. We come to the area to visit family and friends and the location is right in the middle of where they live. This property has been, just recently, remodeled and everything is fresh and new. The rooms we have been stayed in have all been very clean and well appointed and the AAA discount made the nightly rate very reasonable. The Green Mill restaurant, which is attached, has great food and a very friendly and efficient staff. We will be back the next time we are in the area

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you so much for the great review. We are pleased to hear that you enjoy your time at our hotel and are thrilled that you have chosen us as your "go to" place whenever you are in the area.

We love the hotel. Staff is great, breakfast is great, it's clean... However, none of us sleep in this hotel.. Ever.... The only reason we keep coming back is because everything else is so great. The air conditioners in the rooms are just ridiculous... They kick in extremely loud, I mean loud, it sounds like an airplane in need of repair.. They rattle and then abruptly shut off.. this occurs every 5 minutes or so... Startling each of us every time. They really need to repair them..

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
I'm sorry to hear that your group had such a hard time with the HVAC units in your rooms. We are always working on updating and replacing these units. I will be sure to address this issue with my maintenance staff, so we can improve upon this issue. I hope you give us another try in the future. It is our number one goal to provide a comfortable enjoyable stay. Please do not hesitate to contact us if we can do something to improve your experience. Thank you for taking the time to submit your review.

Working for a company that spends weeks sometimes months in a hotel, Best Western plus shoreview is by far the best hotel I have been a guest at. The staff is friendly, professional and make you feel welcomed. The hotel is exceptionally clean. Free breakfast is a plus. The green mill restaurant attached is the best food I found in the forty something days I've been in Minnesota. It may not be a five star hotel but the treatment and experience is five star. Thank you Tammy, Alex, Alyssa, Sam and Ashley for the hospitality you showed myself and my co-workers. I consider you friends now and if I'm in the area again Best Western plus in shoreview will certainly be my hotel of choice.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you so much for your kind words. It was a pleasure to have you and the rest of your group stay with us. I hope you remember your Minnesota "home away from home" and come back to see us in the future!

No complaints here. Great hotel with fresh updates, very clean rooms, friendly and helpful staff. Breakfast was what you'd expect, but it was hot and always plenty of coffee. Great location for anything on the north side of the cities. Would definitely stay here again of work beings me back to the area and would recommend.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you for the great review! We are thrilled you enjoyed our newly remodled hotel and our great staff. We hope to see you again soon!

We stayed here with my daughter's soccer team as she was playing in the fall cup. A really clean, well kept hotel. An extra nice touch was the small coffee bar in the lobby available 24/7, and a bowl of apples and lemonade. The breakfast is really good - my only comment is that on one morning, all the hot options had meat in them (not so great for vegetarians). But lots of other choices such as oatmeal, waffles, yogurt, cereal, donuts, toast etc. Unfortunately, the dryer was broken while we were there, and I really could have used some clean clothes. Both the Friday and Sat night, the hotel hosted wedding receptions (I get the impression if you stay the weekend this is to be expected). Our room was right above one of the entrances resulting in wedding guests going out there to smoke and being quite loud and obnoxious. Finally at 2am, my husband had to go to the lobby to complain. All in all, a great hotel with a good breakfast and pool. I would stay here again.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
It sounds like you found many things to love about our hotel. I'm sorry some of our guests created additional noise that disturbed you. This is not a common occurrence, but it does happen sometimes. Thank you for taking the time to share your experience. We will use your suggestions to continue to improve. Can't wait to see you again next time you return to the area.

What a nice hotel. Clean, modern and the staff was great. I would usually stay downtown and the usual high end hotels, but the Ryder Cup had most rooms booked so I ended up here, and will stay again for sure

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you for your kind words. Our staff works very hard to deliver a great experience to all of our guests. I'm so glad we were able to make your stay a success!

I had a very nice, court-yard side room. Very clean room with a nice 42" flatscreen TV. Staff were very friendly and helpful. Breakfast was very nice - oatmeal and waffles with different toppings to add. Omelet and sausage patties, too. I was nice to have coffee flavorings as well.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
I'm glad to hear you enjoyed your breakfast and accommodations with us during your stay. The courtyard is my favorite area of the hotel, too! Thanks for sharing your experience. We can't wait to have you back!

We were greeted by courteous staff and checked into a well-cleand/stocked room for a great stay! Amazing breakfast with excellent selection and multiple protein options. Road construction necessitates driving around a block to get to the driveway, not a big deal.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
So glad you were able to enjoy our stay here in spite of the road construction. Fortunately that project is wrapping up and things are looking pretty good out there. Thanks for taking the time to comment on your experience! We look forward to your next visit!

When looking at the photos online, it appeared rather unassuming, however, when we arrived, we found the room larger than average with a very comfortable and homely atmosphere. The pictures do not do justice to this lovely establishment. The breakfast was above average for a complimentary breakfast with many options to choose from. This hotel understands client satisfaction and achieves their goals by exceeding my expectations. I will be back.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you! We work very hard to exceed our guest expectations and are thrilled to have become your hotel of choice. We can't wait to see you again next time!

I would stay here again, in fact, if I am in the area, I wouldn't even consider another hotel. Every single place I went I felt special. Even the Lounge was comfortable at closing time, and the server went out of her way to make me feel welcome. The pool area was clean and comfortable, and the Breakfast was very well done. I would stay here again. It is a well-run property.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you for the amazing review. We are thrilled to be you "go to" place while you are in the area. Can't wait to see you again next time!

The company made our arrangements for our stay. The room was clean and the bed was comfortable. Breakfast was the usual. The staff was very friendly and they had fresh baked cookies. Yea!! I also like that they had hot water for my tea. Double Yea!! Even my favorite tea. Would I stay here again: Yes Maybe next time I'll see the bar.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
I'm so glad the staff and amenities made your stay such a success. It really is the friendly faces and the little details that make the difference when you are working away from home. I hope you do get a chance to check out the Green Mill Restaurant and Lounge next time you visit. The food and beverages are tasty and the service is top notch. Thanks for taking the time to share your experience!

Bottom line, quiet, clean and safe. We liked the room location on first floor. We were traveling with a locked, enclosed trailer and were looking for a location near the twin cities that was lighted and safe for the vehicle and trailer. No problems!

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thanks for a great review! I'm so glad to hear that your stay was such a success. We hope you choose us on your next visit to the area.

Visiting friends in nearby Lino Lakes, we found this property convenient to the MSP airport (about 25 minutes drive) and our friends' home (about 12 minute drive). Very friendly front desk staff, we found our room to be very clean and comfortable with complimentary wi-fi, a king bed, flat-screen TV and a refrigerator. Excellent complimentary breakfast featuring waffles, omelets, lots of bread and pastry choices, fruit, cold cereal, great coffee, etc. Did not use the adjacent bar/restaurant so cannot review it. Used their small, but functional, workout room which has treadmills, ellipticals, free weights and an upper body plate machine. Spotlessly clean indoor pool. Entire experience felt very "family-friendly".

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
We are thrilled to hear how much you enjoyed your stay with us. It sounds like our location met all your needs. Thanks for the great review. We look forward to seeing you next time you visit the area.

"Comfortable Bed" and clean room plus a Green Mill Restaurant that was connected to the Hotel. A great place to stay!! It was a good location for us and we had a fun time. Would highly recommend this place and will stay there again when we are in the area.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
We are pleased to hear that you enjoyed your stay with us. It sounds like you found everything you were looking for. Thank you for the glowing recommendation!

I have been staying at this hotel for years, and even thought the name changed to a Best Western Plus, don't be scared off! It has been 100% remodeled in the past 18 months. New elevators (even added 1 for convenience) remodeled rooms, hallways lobby, breakfast area (one of the nicest of any hotels) and the Green Mill was totally demolished and redesigned and remodeled. Great long term employees in both places (hotel and Restaurant) and they will do anything for you. Highly recommend.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you for such an amazing recommendation! We're so glad to hear how much you enjoyed our staff and newly renovated hotel and restaurant. We are very proud of the updates that have been done, as well. The long-term employees (as well as the new ones) will love to hear your high praise. Can't wait to have you back on your next trip!

The staff at this hotel are professional and very friendly and helpful. We would rate the room and the breakfast as excellent. We did not use the other amenities such as pool, exercise room, etc. but presume them to be just as good. The only drawback, which is not the hotels fault, was there was a lot of road construction in the area that made it more challenging to get to the hotel.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
So glad your stay with us was such a success. Yes, the construction is pretty tricky right now. The construction season is well over halfway now, so we are optimistic that that challenge should be wrapping up soon. Thank you so much for taking the time to comment on your experience! I hope you can come back soon to enjoy the many other amenities you missed on your recent visit.

We travel to the Twin Cities a couple times a year and we always stay at this location. For us, it is centrally located and we enjoy having the Green Mill Restaurant attached to the facility. This was our first stay here since its acquisition by Best Western and the renovations made quite a difference. However, the increase in rates, at least for us, was significant from when this was a Hampton Inn. That being said, I would still recommend this location.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
I'm glad you enjoyed your time at our property. Summer is wrapping up quickly and I'm sure you will find the rates to be more flexible as we go into the fall and winter months. Thank you for a great recommendation. We can't wait to see you next time you are in town!

The remodel was very well done. This hotel use to be a Hampton Inn but in converting over to BW, they updated the entire hotel and restaurant. The craftsmanship on paint, tiling, etc was done with care. The new TV's and clock radios are really nice. Really like the easy clean remote for tv! The new conference and reception room were perfect for our meetings (appreciate the reception room has been separated from the pool. Breakfast had plenty of options and is always a solid start to my day. I like the bigger and insulated coffee cups too! Landscaping around the hotel was nice and maintained. All around, a great experience. The company that runs this hotel really knows what they are doing.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you very much for such a wonderful review. We are very proud of the new updates that were made in the last year. We're so pleased that you like them to. I hope you consider us the next time you return to the area.

My husband and I have stayed at this hotel frequently over the last 4-5 years. It used to be a Hampton Inn. The hotel has the same layout and the rooms are also the same. My husband even noticed some of the staff stayed at this location, even with the company changing. I am going to say, very high quality for a Best Western and we will be back at this location again. We had been a little apprehensive to stay here, but are glad we did!

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
We are very glad you stayed with us, as well. Only the name has changed at our location. We still have the same great staff and ownership and I'm glad we could make such a great impression. We know you have many choices when you come to visit the Twin Cities area. Thanks for choosing us!

We travelled with our daughter's family to Minnesota recently. We stayed at three different hotels and the Best Western Plus was our favorite. The hotel feels brand new. Nice spaces and really clean rooms. The grandkids enjoyed the pool while we all enjoyed the breakfast. I've never met a nicer hotel staff!! Next time in the Cities this is where we will stay! Perfect location with lots of places to eat nearby and just minutes to the entire metro area.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
We are so glad to hear we have become a new favorite with your family. Our recent renovations in 2015 and conversion to Best Western really have made our hotel "brand new". However, we have kept the best part of the old hotel...our staff. I'm glad that we were able to make your family event a special one. Thanks for making us your "favorite"!

I don't have any photos, but the room that we purchased was very spacious and so beautiful! I was so satisfied! When we first walked in the workers were go nice as well! It was just a very clean place. The swimming pool area really caught my eyes too and the breakfast was very good! Thank you for your business! Very happy with everything!

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
So glad you enjoyed everything about your stay. Thank you for your review and your business!!

Be aware of present construction near hotel. Also, ask for room around courtyard which looked nicer. Pool was clean and hot tub was nice. Front desk help was friendly and helpful. Breakfast wasn't too bad (but first day staff on duty wasn't too friendly).

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Yes, construction has made it a challenge to get around our area. Hang in there! This should be wrapping up soon. I'm sorry you had a less than welcoming experience on your first morning at breakfast. We will be sure to use your input to improve in that area. I'm glad the rest of the stay was enjoyable. Thanks for taking the time to share your experience!

Best clean room I've stayed in lately. Actually the bathroom was the cleanest I've had in years. No mildew in the shower. I called the hotel and got a better rate. Parking was great right next to my room.

, Manager at BEST WESTERN Plus St. Paul North/Shoreview, responded to this review
Thank you! Our housekeeping staff will be thrilled to hear you noticed their hard work. Can't wait to see you again next time you're in town.

This is a newly upgraded property...and it is thoroughly beautiful. It's located very conveniently off a major intersection and has ample free parking. From the moment you walk into the lobby you see the attention to details...and that is welcoming. Although my check in process seemed to take a much longer time that it should have...it was somewhat understandable as there was just one agent working and the phones were busy. Upon arriving to our room...we were thrilled to see how large and open it was. We had a mini suite which included a separate private sleeping room...with a door. There was a king sized bed along with a flat screen TV and individual A/C unit. In the living area was another flat screen...A/C unit [both A/Cs worked perfectly and ran quietly]...pull out sofa...easy chair/ottoman...desk...mini fridge...microwave. All the comforts of home...very easy to get comfortable. The room was fresh and clean and the pull-out bedding was all labeled and wrapped in the dresser drawers for assembling the bed later. The furnishings were clearly newer and well-maintained. The bathroom was spacious enough. The linens and towels were all good quality and soft and plush. There was a single-cup coffee machine with condiments as well as Bath and Body Works shampoo/conditioner/lotion. There is a Green Mill onsite which we did not use as we went out for dinner. They are open later and do provide room service and happy hour in the bar as well. Just down the block is a Red Robin. If you have a vehicle...just across the bridge is a multitude of restaurants and shops too. Off the lobby is a small business center with three computers and printers for guest use. There appeared to be a decent amount of available meeting spaces available too. The wifi is free and we did not experience any type of lag or slow connection at all. In the middle of the hotel is an open courtyard that offers shaded tables...benches...grassy areas...and even BBQ grills. It's a great area to sit and relax a bit. Another fun aspect of the courtyard: certain rooms have direct access to it via a sliding patio door from their room. This would be a fun option during weather-cooperative months for sure. On the back side of the hotel is another shaded area with a few picnic tables...another nice touch. The pool area is fairly big and has some crane/arcade games for kids of all ages to try. There are several tables and private restrooms. The hot tub looked a bit green and murky...and was extremely full--almost overflowing...so we didn't use that. The pool was refreshing...and I believe it may be saltwater as I smelled no chemicals and no one's skin felt itchy. The fitness center is right off the pool area and is typical hotel standard size. We did not use it but...it looked clean and the machines/equipment all appeared to be in good shape. Breakfast was probably my personal favorite part of the entire stay. It was phenomenal...and of course: free! I mean...muchmuch better than typical complimentary breakfast buffets at similar caliber hotels. The quality and presentation was enough to make my stomach growl. They had the usual breakfast staples: bagels/muffins/toast/cereal: in individual boxes...not from a dispenser/large variety of fresh fruit: including cut strawberries/yogurt bar: nuts-honey-granola/make-your-own-waffles: with many fixings/coffees/juices: including a mango blend-orange-apple/milks/etc. There was also fluffy cheese omelettes and sausage patties that morning. The area was very modern...with more individual seating set ups and some counter spots also. The area was immaculate and the attendant was visible cleaning...taking out trashes...refilling items. The receipt slipped under my door in the morning was incorrect so I had to stop by the desk to have the issue resolved. It appears there was a mix-up at check in. While it did get rectified...it was just a bit of an inconvenience. Other than a few hiccups...this was a lovely stay. We enjoyed the comfort and quality of the hotel and the extra amenities offered. We'd likely return so we can try a patio room and have more of that delicious breakfast!!

The staff was very helpful. The rooms were clean and well maintained. The breakfast was average, not great, but not terrible. I enjoy staying at a Best Western because it is a chain I trust and I love the rewards. I would recommend this hotel.

I was pleasantly surprised at the improvements already in place at this property since they took over the existing Hampton Inn. Everything from the outside, interior hallways, sleeping room and bathrooms were very clean. Even the public bathrooms in the hallway were kept at a very high level. The ladies serving the continental breakfast were fun, friendly and they kept the serving areas clean and always had plenty of food available. The beds were extremely comfortable. This property is a great choice for anyone staying in the Northern St. Paul area.

I was a little concerned when I booked the rooms, due to the name but this was one of the best hotels that we have stayed at. Great staff. The FREE breakfast was even better.....fresh waffles, eggs, bacon, fruit, etc!

Each year we have stayed at this hotel for Back to the 50's! It has been the Hampton Shoreview, but this year became the Best Western Plus. Last year remodeling and new carpeting were completed, and now we see some more very nice updates. We feel home here, as we stay for four-five days at a time. The staff address us by name and even some of housekeeping! The hotel is very clean and the rooms/beds very comfortable! Just perfect!

I stayed at yr BW this weekend bc of the back to the 50's show. we stayed there bc it was handy. way overpriced but handy I guess. next year I am getting a block of room for our club. I will be checking with other hotels close to fairgrounds. I am thinking the club members will not want to pay over 70-90 per night. thanks

This hotel was previously Hampton Inn; Shoreview, and we have stayed here each year for 4 nights during Back to the 50's. We feel like we are "home" and Best Western has done remodeling to make everything feel new! The staff is wonderful, and the comfort of the rooms and beds could not be better! Truly love this place!

Had a great experience last weekend! This motel has the friendliest staff, it's clean & comfortable!!! Breakfast was ready to go when we got up - great variety. Best yet it's connected to the Green Mill!! Love the new Bath & Body Works shampoo, conditioner & lotion! The best!??

The hotel was very quiet even through there were many children there for a tournament. Staff was friendly. Beds were comfortable. Hotel was nicely decorated and new looking. There was ample parking and there is a court yard with a couple of tables to sit at that was very nice. Only complaints were the breakfast kitchen area was small and cramped and the elevator was slow. We did not use the pool area and the breakfast buffet was average with no meat on the breakfast buffet. There is a Green Mill attached tothe lobby and they offer no charge for room delivery.

We were pleasantly surprised at the quality of the service and accommodations for this hotel. Everything was great! Very friendly staff, and big bonus having a restaurant/bar attached to the hotel. You might have a challenge getting there with all the road construction - both freeway and main road - but worth the trip!

Always enjoy staying at this hotel when it was a Hampton Inn and now as a Best Western Plus. This is the place we stay when we're in Minnesota. Breakfasts offered are tasty with a diverse selection. Pool and fitness room are clean and well maintained. Room updated, comfortable, clean and user friendly.

This hotel was perfect in many ways! It truly was the best experience I've had at a hotel in years. I'm assuming new owners are running it since it changed from the Hampton to the Best Western. The remodeling is BEAUTIFUL! I was impressed the first minute I walked in to the lobby area and the friendliness of the desk employee. Coffee and infused water awaited us. I love that they served infused water - each day brought a different combination of fruit and herbs. The rooms were beautifully decorated as well. The staff - the front desk, cleaning people, and the woman manning the breakfast nook - all seemed to enjoy their work and were friendly and helpful. This will be my home away from home every time I'm in the St. Paul area.

The room was clean and the beds were comfy. The pool was perfect temperature was large clean and not cold. The breakfast was had a lot of nice choices. The tables were all dirty when we arrived. I could locate a staff member to clean them off. We slept well.

This hotel is very nice and the employees were all great. The Green Mill restaurant is connected to the hotel and has excellent food. The receptionist helped get my friends room right across the hall from mine.

The price of hotels is way to high! Amenities do not matter when you struggle to pay for sleep. Ever room should be less expensive. People would be able to stay overnight more it is out of control!,,,,

This hotel supplied all our needs for family and friends at our daughter's wedding. I received many good comments about the staff and services provided. Many little extras provided: coffee & tea provided in lobby, free use of breakfast area and courtyard for family gathering, and handling many questions!! We liked that there was a restaurant/bar on site as well as a complimentary breakfast. A great stay!

Love the room service with the Green Mill restaurant next door & the ability to room charge when dining in. Nice amenities. Fruit and snacks available in Front Lobby. Next time I will bring my swim suit. Shuttle service was excellent! Great breakfast & beautiful eating area too.