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Best Western Shippensburg Hotel, Shippensburg

4.0/5  - basé sur 420 notations.
125 Walnut Bottom Road, 17257-8131, Shippensburg, United States - See map

Guests who roll into town for the famous Carlisle Car Shows can take advantage of the friendliest service in town at our Shippensburg hotel. We feature the area's best indoor pool, which is the perfect place to relax after a day of sightseeing or taking care of business. Visit the famous Gettysburg site, or stop by Shippensburg University for a sporting event. We're happy to host students, faculty and staff of the university, whether for a weekend or an entire semester. Business travelers especially like the amenities of our Shippensburg hotel. Procter & Gamble, Volvo Construction, JLG Industries, CLC Lodging, and of course the university often bring out of towners to the area. You'll feel at home with the spacious rooms, peace and quiet. Relaxation is our specialty. The Carlisle Fairgrounds are minutes away, and one of the many year-round events is the perfect destination for traveling families. The Carlisle Barracks are another popular pick, and the Letterkenny Army Depot is conveniently close to our Shippensburg hotel. We're honored to host service men and women, veterans and their loved ones at our property. Whether you're here for the yearly Shippensburg Corn Festival, the Army War College, a Doublin Gap Motocross Race or for a Shippensburg University graduation, we'll be your home away from home. ShipCo, Beistle, and Shippensburg University Homecoming festivities also draw guests to our Shippensburg hotel. Each guest deserves the best price, amenities and service, and that's exactly what we promise. Luxurious bedding, modern amenities and service with a smile are what you can expect here. Reserve your next stay at Best Western Shippensburg Hotel and get the best value in town!

Best Western

Shippensburg Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Spa
    Spa
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 420 guest reviews
NOTE ISSUED
Excellent
172
Very Good
119
Average
62
Poor
36
Terrible
31
REFER TO NOTICE
Business Business
39
Couples Couples
137
Family Family
173
Friends getaway Friends getaway
24
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Motorcycle Friendly"

5
23/06/2018

We stayed here for one night while touring by motorcycle to Tennessee. Staff was very friendly at check in and we had a room on backside right near door for ease of unloading and loading our gear on the bike. The rooms were very clean, and the grounds were very well kept. There is ample parking here for travelers with large trailers as well, and a newly paved parking lot. It's located on the outskirts of town so its very quiet at night, which is fantastic for sleeping. They did have a unique feature which I MUST mention. Inside the lobby there was a black storage locker that was labelled Harley Davidson Station. I had to ask...as you can see from the photos it is a motorcycle cleaning kit, complete with a hose, bucket, spray nozzle, rags, and detailing supplies. If you need to freshen up your ride it's all here! There are several dining choices nearby, and places to fuel up as well. I had a very pleasant conversation with the morning desk clerk when I checked out, and would highly recommend this hotel. If you are coming in from the interstate stop at a rest area and get a coupon!

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, thank you for your excellent review and thank you for your kind words! The next time you stop by - bring your swim trunks so you can enjoy our superdooper indoor pool and hot tub. :o) I and the entire Best Western team look forward to your next visit and promise to provide an even HIGHER level of comfort and service. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Overnight stay was satisfactory; Excellent Breakfast."

3
31/05/2018

Friday night of a long weekend - so the hotel was busy and cost was higher. Check in & out were quick & efficient, room was clean, new carpets throughout, bathroom area small and room amenities are older (e.g. decor, air conditioning, bathroom facilities) but acceptable. Hot breakfast, with lost of choices and well supplied. Although we did not use, the pool & hot tub looked very inviting, but we were too tired after a days drive.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us at the Shippesnnburg Best Western, and thank you for your excellent review! I and the entire Best Western team look forward to your next visit and promise to provide an even HIGHER level of comfort and service. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA

"Meets our travel needs very well!"

4
31/05/2018

This convenient location off I81 is very accommodating. It has easy access to rooms. It is clean and comfortable. Very good internet access, nice amenities especially great indoor pool. Breakfast enjoyable.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us at the Shippensburg Best Western, thank you for your excellent review and thank you for your kind words! I and the entire Best Western team look forward to your next visit and promise to provide an even HIGHER level of comfort and service. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA

"Average hotel, very near I-81 but not noisy"

3
03/05/2018

This hotel was certainly adequate - room had everything we needed. Nothing outstanding. Several minor debits: (1) Bathroom floor has some chipped areas. (2) Breakfast bar lacked some promised items. (3) Sink is part of room itself. Toilet and bath/shower separate. Not so good if more than one person staying in the room. (4) Wifi worked, but rather slow and once threw us off, had to reconnect.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your review! I noticed your comments about the breakfast missing some promised items - please take a few minutes to provide more information. Your opinion and insight are very important and helpful to me. (thank you!) Also, do you remember what room you stayed in? I would like to look into the other items you mentioned. I and the entire Best Western team look forward to your next visit and promise to provide an even HIGHER level of comfort and service. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"April 15/16"

3
20/04/2018

The location of the hotel is great. Just off I 95. This hotel had a fabulous pool/hot tub area. During the reservation process, on Feb. 27/18, we requested, and were guaranteed, a ground floor room as we have some minor mobility issues. Upon arrival, we were told there were no 1st floor rooms left. We were given a 2nd floor room at the back of the hotel, and, as approaching the stairwell saw 2 people talking at the bottom of the stairwell. Despite the advertising of the hotel as a smoke free site, it was clear that they had been smoking in the stairwell. The room had a very small bathroom and no luggage rack. The bed headboard needed a serious cleaning. The bed clothes and room fixtures were far from meeting expectations. There was a cautionary note on the daily breakfast menu that to ensure that items were still available you should get there at least a half hour before the end of the stated breakfast period. When I broached these concerns with the manager he did reduce our statement charges by half. The manager did explain that the whole 1st floor was shut down as the quarterly pesticide cleaning was being done, but why did the desk attendant not explain this upon check-in? I would be hesitant about staying here when in the area again.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Don, I am very sorry for the inconvenience. As you know, from our conversation, the request to be placed on the first floor did not 'show up' in our reservation software. Had I known - I would have made other accommodations for you at our sister hotel. Your satisfaction is very important to me! I hope you will give us another opportunity to earn your confidence. If you are planning to be in our area, please contact me personally so I can ensure your next stay is superior at an economical rate. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"No Complaints! Perfect for our purposes."

4
11/03/2018

We come once a year for the Lalilowan Indian Festival, and Best Western was the host hotel this year for dancers, powwow committee, and staff. We were cordially greeted upon arrival, and check-in was a breeze. The room was perfect for our means, but we wish it had a queen or king sized bed instead of two doubles. The room was clean, well stocked with towels and washcloths, and was comfortable. Initially, I was concerned about the noise level because we were located near a stairwell, the business center, and one of the entry doors, but my fears were unfounded. There was no noise bleed through from the adjacent room, and there was not a lot of extra noise. The room was supplied with an iron that worked, and the ironing board had a clean cover and adequate padding, and ironing the dress for my regalia was a breeze. Did I mention the bed was comfortable? I slept like a rock, despite it being a double. the linens were clean, and we were able to adjust the room temp to a comfortable sleeping temperature. The mattress was very comfortable, and the pillows were perfect. I usually don't sleep well in hotel beds, but this was an exception. The pool was not available, but not a deal breaker for me. Possibly for a family with active kids, but I had the feeling that this was a temporary situation. The breakfast room was very nice, with hot and cold breakfast items, and the all-important waffle iron, and a good cereal selection. Plenty of seating in a pleasant, decently appointed room, with staff making sure that it was well supplied during meal hours. Overall, I could hope for a bigger bed, a little less age on the property, and a tad more bling in the room, but when you are staying for one night, it fit the bill very well. I hope this place will host us again next year.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, thank you for your excellent review and thank you for your kind words! I and the entire Best Western team look forward to your staying with us again next year and promise to provide an even HIGHER level of comfort and service. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA

"Stopover"

2
31/01/2018

Room was not very clean, internet was horrible. Tv remote would not work and staff only tried another one that didn't work. Breakfast was ok. Found beer caps on cabinet behind tv. Room is way over priced for what you get.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
We strive to provide each guest with an exceptional experience; apparently on this day we missed our goal in several areas. I wish you had brought these 'short comings' to MY attention during your stay; I would have done my very best to make amends. I hope you will give us another opportunity to earn your confidence. If you are planning to be in our area, please contact me personally so I can ensure your next stay is superior and economical. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Is a decent BW Hotel"

3
12/01/2018

I have stayed in this BW about 30 times. Room 233 has a broken AC/heat comb unit. The desk chair leans to the right slightly. There were ketchup stains on the rug. Other that this, this BW is ok. I would recommend it. This has been my only unpleasant stay at tis location.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your review! We strive to provide each guest with an exceptional experience; apparently on this day we missed our goal in several areas. I wish you had brought these 'short comings' to my attention during your stay; I would have done my very best to make amends. I sincerely apologize for any inconvenience. PLEASE contact me before your next visit so I can personally see that your stay is exceptional. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA

"Overall, pleased with our stay"

3
26/12/2017

Pros: room was clean. The bed was very comfortable, water pressure was great, TV was nice and big, heat/air was quiet and adjusted the room temperature quickly. Jacuzzi tub was the best part of our stay! Perfect location--very close to everything we needed during our stay. Cons: Bed wasn't as tidy as you would expect when walking into a new room. There was hair on the bed sheets and pillows. Our toilet was clogged. My husband called the front desk and had to walk down to get a plunger and dislodge it himself because "maintenance is gone for the weekend." He was asked to return the plunger when he was finished with it. The shower was very noisy and the water went from hot to freezing several times during a 10 minute shower. Guests across the hall from us were very noisy.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your review! I was unaware there were any issues. I sincerely apologize for any inconvenience. PLEASE contact me before your next visit so I can personally see that your stay is exceptional. I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick General Manager Best Western Shippensburg, PA 17257

"Very NIce Hotel"

5
26/12/2017

Everyone was very nice and personable when we checked in that night. We had been driving all day, and were really exhausted. The manger made a point of giving us a room that was away from the stairway so that it would be extra quiet for us. I thought that was a very nice thing to do for us. He did it without me asking him.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, thank you for your excellent review and thank you for your kind words!!! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick General Manager Best Western Shippensburg, PA 17257

"Nothing great, but fine for one night."

2
15/12/2017

Rooms are very small and cramped. Old linens. In real need of a remodel. No real seating outside the rooms. Had to do work in the pool area. Breakfast was good. Wouldn't stay here again as there are newer hotels in the area.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your review! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick General Manager Best Western Shippensburg, PA 17257

"Terrible!"

1
14/11/2017

Stayed here one year ago and thought the room was nice. Boy, has this place gone downhill! Travelling through PA and chose this hotel again based on last years impression, but was very disappointed. We used a coupon from the PA Welcome Centre, and I guess we got a "coupon room". I questioned the front desk lady as to the difference between rooms when using a coupon and was assured that the rooms were all alike. The room we were assigned, 102, was noisy, the floor carpet was dirty and severely stained, as was the bed frame cover with God knows what. One can only imagine! The heater/AC unit was very noisy when it cut in. The bed blanket was the most uncomfortable I have ever encountered! I like using Best Western because their points do not expire, but I will never stay here again.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
We strive to provide each guest with an exceptional experience; apparently on this day we missed our goal in several areas. I wish you had brought these 'short comings' to my attention during your stay; I would have done my very best to make amends. I hope you will give us another opportunity to re-earn your confidence. If you are planning to be in our area, please contact me personally so I can ensure your next stay is superior and your rate exceptional. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"a good deal"

4
13/11/2017

This hotel is well-situated, comfortable and reasonably priced. The breakfast starts at 5:30 a.m. which is very considerate since most travelers want to get an early start on the road. The pool and hot tub are nice too.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your 4 STAR review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick General Manager Best Western Shippensburg, PA 17257

"Decent"

3
09/11/2017

One night here with my pet the stayed one night while traveling from South Carolina to Boston. While not fancy theroom was quiet and clean and there was plenty of areas to walk my dog. It was very convenient to route 81

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service for you and the pets :o) See'ya Soon Scott Liddick General Manager Best Western Shippensburg, PA 17257

"Fine clean"

4
31/10/2017

Very nice staff. Room was clean and had nice tv. Bathroom was clean and water controls were easy to use. Temperature of water and air were good. Easy check in and out. New self serve coffee maker in lobby. Breakfast was good. A good value for the area. Close to route 81.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your 4 Star review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick General Manager Best Western Shippensburg, PA 17257

"Average hotel, very nice pool"

4
23/10/2017

This hotel isn't anything special, but is a very nice place to stay if you're looking for an affordable option. From what I found, it is the lowest priced hotel in Shippensburg, and is still very nice. It's clean and the pool/hot tub area are great. If you're going to be spending a ton of time in your hotel, I would suggest something nicer, but if you're mostly just going to be getting ready and sleeping in the hotel, this is a great option. We experienced some problems with the air and TV, but both of those problems were solved.

Scott L, General Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your 4 Star review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick General Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Fell short of expectation"

3
19/10/2017

Staff friendly, room clean and bed and pillows comfortable which helped make up for the downsides. Shower head wall peeling, coffee pot with heavy lime deposit and there was No breakfast food available, only coffee.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your review! I am very sorry you missed our breakfast. I can only assume your visited our front guest coffee area and not our breakfast area at the other end of the hotel. I hope you will give us another opportunity to earn your confidence. If you are planning to be in our area, please contact me personally so I can ensure your next stay is superior. Sincerely, Scott Liddick General Manager Best Western Shippensburg, PA 17257

"A decent price for an adequate stay"

3
14/10/2017

The beds were comfortable. The price was decent. The complimentary breakfast was okay but seemed a bit limited. Our bathroom floor was pretty dirty so I laid down towels/bathmat, we were very tired and just wanted to get some sleep.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
We strive to provide each guest with an exceptional experience; I am sincerely sorry we missed the mark on this particular day. I hope you will give us another opportunity to earn your confidence. I and the entire Best Western team look forward to your next visit and promise to provide a much higher level of comfort and service. See'ya Soon Scott Liddick General Manager Best Western Shippensburg, PA 17257

"Staff were nice but Hotel Needs an Update"

3
27/09/2017

The rooms are outdated and smelled. it smelled like smoke but it was a non smoking room. The bathroom looked like it was from the 70's.The staff were extremely friendly and helpful especially the breakfast attendant. The food was very good too.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your review! We are in the process of updating many things. I hope you will give us another opportunity to earn your confidence. I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western

"Pleasant surprise"

5
25/09/2017

When we arrived (a little later than expected due to a hectic Friday and traffic) we were greeted by a very pleasant girl who informed us that her manager upgraded to executive suite. Not sure what we did to receive such a wonderful gesture but we gratefully accepted and enjoyed every bit of the beautiful spacious room with a balcony overlooking the pool and corner jacuzzi tub. Breakfast in the morning was very nice, hot eggs, sausage, bacon, waffles, fresh fruit and even granola bars to grab foe the road. This was a very nice hotel, clean and we appreciated the special treatment.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your excellent review! I am very happy you enjoyed the uprade and hope you will come back and stay with us again. :o) See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Bang for your buck"

5
24/09/2017

Clean rooms, nice complimentary breakfast, friendly staff all less than 2 miles from the college. Beds are super comfortable which come in handy after a long day of travel. Will be our hotel of choice when visiting our daughter at Shippensburg.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your excellent review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Great hotel"

5
19/09/2017

I went out of my way to stay here ive stayes here before they have an indoor pool excellent coffee ans hot and cold breakfast in the mornings.its close to I-81 walking distance ti walmart supercenter and a gas station/convenience store 10 minute drive to a beautiful downtown area of shippensburg with plebty of restaurants and other things.very close to lots of tourist attractions too.where the hotel sits is very quiet so youll get a peaceful nights sleep theyre all friendly its very very clean i highly reccomend this place and you can get AAA and AARP discounts

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
It is always gratifying to receive super reviews from our returning guests! Thank you very much for staying with us, thank you for your excellent review, and thank you for your extremely kind words!! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Thankful"

5
18/09/2017

clean, friendly, and started us off with a good breakfast! The pool and hot tub are always a pleasure. The staff has always treated us first class at a great price! We go out of our way to stay with best western!

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your 5 STAR review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Gettysburg Weekend"

5
07/09/2017

Our family stayed at Shippensburg not realizing how far we were from Gettysburg but it turned into a pleasant surprise. For the value our hotel had all the ammenties we required and were happy with the staff and service in Shippensburg.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Robert, Thank you very much for staying with us, thank you for your excellent review and thank you for your kind words! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Ooooh that smell, can't you smell that smell"

3
28/08/2017

Checked into our room and, although it is a non-smoking room, there was the smell of stale smoke...either that or a dank, musty smell. Couldn't decide which it was. Other than that, not a bad place. Relatively quiet, comfortable and a pleasant staff. Breakfast was OK, typical hotel fare. It's a toss up whether or not I would stay there again.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. If I had known there was an issue - I, and my staff, would have done our best to rectify the situation immediately. If we are able to earn your business in the future, please ask for me upon your arrival so I can assure your have an exceptional experience. Sincerely, Scott Liddick Manager

"Best Western Shippensburg"

3
28/08/2017

I have stayed here many times in the past. This property while easy on/off the highway, has a nice breakfast and comfortable rooms I feel has diminished. My last two visits here have been less than stellar and management has not reached out to me to address my complaints. Probably won't stay here again.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Karen, I am sorry to hear that your recent stay(s) with us did not exceed your expectations. I assure you that we always strive to provide the very finest experience. I hope you will give us another opportunity to earn your confidence. If you are planning to be in our area, please contact me personally so I can ensure your next stay is superior. Sincerely, Scott Liddick Manager

"Awesome Stay and Getaway"

5
22/08/2017

The staff were awesome and hotel was great. The staff goes above and beyond to ensure every guest has a memorable experience. I would definitely recommend this hotel if staying in the area whether it is a business trip or a leisure vacation.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Chris, Thank you very much for staying with us, thank you for your excellent review and thank you for your kind words! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Stay to Best Western Hotel"

5
09/08/2017

Was a very pleasant experience. The staff was very attentive. The Hotel was clean and comfortable. Take time to use their pool it's a very relaxing experience The Hotel is close of Shippensburg, a charming little town with a very good restaurant, CJ'S bar and Grill and don't hesitate to go there to enjoy a good Diner

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your excellent review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"overnight stay"

5
01/08/2017

Very nice place, conviently located, very clean rooms and comfortable beds. all what we exoected. we would recommend this hotel to anyone whom stays overnite. found everything enjoyable during our stay.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your excellent review! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Great stay"

4
30/07/2017

Love Best Western hotels very clean and courteous staff. Pillows could be a better quality other than that everything was wonderful and we enjoyed our stay! The continental breakfast was great and the coffee was amazing. The cleanliness of the facility, pool and gym was impressive.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your excellent review! Your sleep quality is very important - I will definitely look into our pillows. I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Nice stay"

4
20/07/2017

We stayed 4 nights in a king suite. Our room was clean and comfortable. The bed was great. We found the staff to be very friendly and helpful. The pool and hot tub were refreshing after a long day. Hot breakfast in the am was good. Breakfast included eggs, sausage, bacon and waffles. We would stay here again. Easy drive to Carlisle and Gettysburg.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us and for your kind praise! I and the entire Shippensburg Best Western staff look forward to your next visit and promise an even better level of comfort and convenience. See'ya soon!! Scott Liddick Manager 717-532-5200

"Needed a room for a couple nights."

5
17/07/2017

The manager and staff here are top notch, very friendly,courteous, and helpful. The best I have ever seen. The amenities are all you could ask for. The breakfast room is the bomb. Pool, gym, whirl pool, laundry, fridge, microwave in the room. walking distance to a Rutters, Taco Bell and KFC, 24 hr restaurant in town.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you, Harold, very much for staying with us! I will pass your kind words to our staff and thank them for a job well done! I and the entire Best Western team look forward to your next visit and promise to provide the same high level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Stay of BW"

4
12/07/2017

Good service, and breakfast. If you want to sleep in find out where the staff begin to clean because the running of the vacuum will be disturbing. The location is close to I-81 for easy on/off access. A Wal-Mart is close.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your excellent rating! I do apologize if our staff began vacuuming to early in the day!! I and the entire Best Western team look forward to your next visit and promise to provide and even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Good night sleep"

5
09/07/2017

Very nice, clean, modern rooms. The price was reasonable for the service. Didn't use the pool or hot tub, but it looked wonderful. Staff was professional and informative about the area. Very easy check in & out. I felt very comfortable stepping out side for a smoke during the night.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your excellent rating and kind words! I and the entire Best Western team look forward to your next visit and promise to provide the same high level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"One stop"

4
24/06/2017

Taking a trip to Pittsburgh we stopped in Gettysburg, Pa. to see the battlefield but with rates so high in Chambersburg and Gettysburg we found this BW to be very reasonable. The rooms were nice and comfortable and clean. The breakfast was very good.

Bwship, Manager at Best Western Shippensburg Hotel, responded to this review
Thank you very much for staying with us, and thank you for your excellent rating and kind words! I and the entire Best Western team look forward to your next visit and promise to provide an even higher level of comfort and service. See'ya Soon Scott Liddick Manager Best Western Shippensburg, PA 17257 717-532-5200 [email protected]

"Okay for the price. Satisfied with overnight stay"

3
22/06/2017

Would stay here again for an overnight stay encounter to Florida. Basically an average facility but clean and reasonably priced at About $89 with tax included and AAA discount. Breakfast area is at the opposite end of the bldg from check-in lobby. Suggest room in rear of facility if you hav e mobility concerns. Also recommend asking for 1st floor room as there is no elevator to 2nd floor.

"Great time"

5
20/06/2017

This was our first stay at a best western. The breakfast was good. Pool and spa area was well maintained. The was even a grill outside if you wanted to grill. The rooms were nice and clean. It was quiet and placed back from the road. We will stay here again.

"Nice place to stay!."

4
05/06/2017

Basic Best Western hotel, clean and worth the visit. Very friendly staff at the front desk and at the free breakfast. Asked about a restaurant to eat at, was steered to a very nice pub called CJ's. I would stay here again. Small town feel with lots of amenities close by.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear Werner291, We appreciate your feedback and thank you for choosing Best Western during your stay in Shippensburg. Glad you guys enjoyed your stay with us and hope you were able to use all the accommodations we offered. We hope to see you guys back when traveling through Shippensburg! Take Care, Het Gandhi GM

"Ty the manager was less than empathetic"

1
30/05/2017

We came late due to a pet suddenly passing, Ty the desk manager could care less, said the only way for me to keep my room was to check me in while I was still at home regardless of the situation ... then when we got there I am disables with severe asthma and needed a non-smoking room and the room smelled of smoke so we left!!!

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear Nancy, Thank you for taking your time and giving us a review regarding your recent short stay with us. Sorry to hear about your pet. I have talked to Ty about this situation and the room you were assigned was a non-smoking and pet friendly room At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. Please consider staying with us again so that we can have another chance to provide you with superior service. Take Care, Het Gandhi GM

"Out of way but couldn't get closer to Gettysburg "

4
29/05/2017

Place clean & staff very friendly. Wish it were closer to Gettysburg. Going through town very interesting but small. Breakfast was hot and the usual food for BW. Lady was very nice as we were late she kept area open.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear Donna, Thank you for choosing Best Western, during your stay in Shippensburg! Glad you enjoyed your stay with us, guests loves our hot complimentary breakfast we provide. We hope to see you guys back when traveling through the area! Take Care, Het Gandhi GM

"Very convenient location off the thruway and good stay"

3
12/05/2017

Room was fine, comfortable bed. Nice pool although we did not use it. Very good breakfast in separate room with friendly staff. Very helpful front desk lady who recommended an excellent restaurant a mile down the road which had very good food and professional service. This is a university town but quite small. We went to the Aldi supermarket which has fantastic prices on basics to take home with us. Would stay again if traveling that way.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear bvpdavies, Thank you for choosing Best Western, during your stay in Shippensburg. Glad you guys were able to enjoy all the accommodations we offered! Everything in town is pretty close, only about 1-2 miles to the University, local restaurants and shopping places. We hope to see you guys back soon when traveling through the area! Take Care, Het Gandhi GM

"Great trip"

5
10/05/2017

We arrived late at night without a reservation. We were warmly welcomed and immediately given a room with out any hassle. Our room was at the right temperature and e everything was clean and comfortable.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear Stanley, Thank-you for choosing Best Western and taking your time to give us a review regarding your recent stay with us! Glad you guys enjoyed your time here and hope you were able to enjoy the accommodations, from hot complimentary breakfast to the area's best indoor heated pool and spa!! We hope to see you guys back when traveling through the area!! Take Care, Het Gandhi GM

"A good place to Spend the Night"

4
01/05/2017

A very good hotel just off I-95 in Shippensburg, PA. This is an older building where access is from within corridors. There is no elevator. However rooms have been updated and very pleasant, clean and Quiet, There is a real hot breakfast available to include sausage, bacon, eggs and hot waffles. The price for an over night will fit most budgets and is a good value. it has a fitness room and pool. I rate this Hotel as very good and give it my recommendation. I would stay here again.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear Bert, Thank you for choosing Best Western Shippensburg Hotel, and taking your time to give us a review regarding your recent stay with us! Glad you were able to enjoy all the accommodations we offered. Guests loves the hot complimentary breakfast we offer and enjoy swimming in the, Area's best indoor heated pool and spa. We just renovated our hot tub and updated our fitness room with new equipment. We hope to see you guys back when traveling through the area! Take Care, Het Gandhi General Manager

"Breakfest great. pool terrible"

2
23/04/2017

Breakfast was awesome, beds very comfortable. did not run out of hot water, restaurants close by as a walmart. If you plan on using the pool. be careful they let town residents use the pool for a fee, and they do not give consideration to guests that are staying at the hotel. If you have young kids I wouldn't suggest using the pool when they are there. very dangerous. my daughter got fell on yes in the water I told them to becarful and they told me I pay good money to use this pool how I want. and then they will use all the lobby coffee cups, and when you ask for more they will tell you, they cant give you any they need them for breakfast. So if you don't drink coffee/tea and don't want the pool then this is a great hotel for you.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear Brooke, Thank you for choosing Best Western, and taking your time for your honest review. All the guests loves our hot complimentary breakfast, to start off there day! We are thrilled you thought the breakfast was awesome and the beds were comfortable, we recently made some changes in both of these areas and it pleases me to hear those changes are paying off. We are sorry that your experience at the hotel was less than expected. It certainly is not a normal occurrence at the hotel and I will absolutely follow-up with the team to talk about our pool pass program to ensure all our guests understand that the pool is for both overnight guests and local guests. We hope that this will not deter you from a future stay with us. We hope to see you guys back, when traveling through Shippensburg! Take Care, Het Gandhi GM

"Dirty bedside stands"

3
15/04/2017

Bedside stands had glass and bottle water stains and candy wrappers on floor. Beds were comfortable.Staff was nice.Grounds were impeccably kept. It had a nice big pool. Easy check in and out. Wireless Internet was spotty.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear Laurie, Thank you for taking your time and giving us a review regarding your recent stay with us at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Sincerely, Het Gandhi General Manager

"Great friendly, clean and takes dogs"

5
12/04/2017

We travelled to Shippinsburg to see a collegiate sports event. This was an excellent hotel for the price. All the amenities were well kept. I had my dog with and he was quite welcome. The location of the hotel was perfect.

Bwship, General Manager at Best Western Shippensburg Hotel, responded to this review
Dear Vanda, Thank-you for choosing Best Western, and giving us a review regarding your recent stay with us! Glad you were able to enjoy all the accommodations we had to offer! Hotel is in a very good area, right off l-81 and only 1-2 miles from town and the University. We hope to see you guys again when traveling through the area! Take Care, Het Gandhi GM

"Dirty, nasty place"

1
26/03/2017

Should receive a refund! Both sheets on. Oth beds were not changed had hair and body fluids on them. Asked to be changed short story guys came back to my room completely stoned (ex Law Enforcement) so stoned had to help him change sheets. He states he was the assistant manager. His eyes were like slits and I could smell it on him. I felt uncomfortable kept my son on the phone. Bathroom had hair on the walls n dirt piled in the corner.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Vickie D, Thank you for taking your time and completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi General Manager

"Comflortable, Clean & Easy On/Off"

4
08/03/2017

Traveling South, we stopped here. Staff was very helpful and courteous. Room was clean and comfortable. We checked in late so did not use any amenities except breakfast which was convenient and satisfactory.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Pamelam621, Thank you for taking your time and giving us a review regarding your recent stay with us! Glad you guys enjoyed your stay and were able to enjoy the hot complimentary breakfast! We hope to see you guys back soon when traveling through Shippensburg! Take Care, Het Gandhi GM

"Nice stay"

3
05/03/2017

Convenient location off of I-81. Clean updated room, in room coffee, mini fridge. The breakfast had several choices. The indoor pool area looks nice. We wish they had more queen beds as only full size were available. We would stay here again.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Greg, Thank you for making Best Western your choice of hotel in Shippensburg! Glad you guys were able to take advantage of the accommodations we had to offer! We hope to see you guys back when traveling through Shippensburg! Take Care, Het Gandhi GM

"Great hotel"

5
04/03/2017

Great hotel with lots of amenities. Staff we very good n paticular at the front desk. If you are a rewards member, you receive a gift bag with water and snacks. Very nice touch! Rooms were very clean and well appointed.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Bonniem307, Thank you for taking your time and giving us a review regarding your recent stay with us! As well, thanks for choosing Best Western when staying in Shippensburg. We are glad you guys enjoyed your stay with us and hope to see you guys back when traveling through the area! Take Care, Het Gandhi GM

"Best Thanksgiving EVER!"

5
25/11/2016

Well....let me say firstly, it was clean and comfortable and they had awesome amenities. The manager Het Gandhi was so amazing. I'm a Best Western Rewards member and I booked 2 rooms for Thanksgiving. IT WAS AMAZING!! I arrived early with our first guest. The room was ready. We arrived on Wednesday before Thanksgiving. Apparently, Wednesday is customer appreciation day, as there was soup, salad, breadsticks, beer and wine for free upon arrival. After the long drive, this was so awesome. Customer appreciation Wednesday happens EVERY week, not just holidays. The manager, Het Gandhi was a gift from heaven. he looked out for use every moment. And.....there is and indoor, heated pool, a hot tub AND a sauna that many members of our family enjoyed. Again...BEST THANKSGIVING EVER. Clean rooms, clean halls, clean pool, clean sauna!! Loved it and we'll be here much, much more.

"Should be a 5 Star"

5
19/11/2016

Another knock out of the park by Best Western! Always best service! So clean couldn't even tell we were in a pet friendly room. TV issues made good by management above and beyond. They even sent us on our trip with a care package!!

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear hnp1017, Thank-you for taking your time and giving us a reviewing regarding your recent stay with us and choosing Best Western! We hope you guys were able to enjoy all the amenities we offered and took advantage of it. We hope to see you guys back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Seems aged"

3
15/11/2016

Hotel staff not all that friendly at check-in. Kept us waiting while he made a pot of coffee, even though there was no one else in the lobby. Damage evident to one door in the hall. Unable to use outside door which was closest to our room because it was "broken".

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Bill M, Thank you for choosing Best Western and giving us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi General Manager

"Nice hotel, bed needs improvement."

3
15/11/2016

This is a very nice hotel, far enough from the interstate to be quiet. The service at the front desk at check in was excellent and throom was clean and neat. The only problem with the room was that the bed sagged toward the middle. It wasn't visibly noticable when we first checked in but after lying down for awhile, I found myself rolling to the center. In the morning, the sagging was easily noticable. Alos, the breakfast was just oay. The eggs were not warm and the paties tasted as though they had been frozen and thawed and were a little dry. Overall, the hotel was okay a nights stay.. It was clean and quiet.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear H17DMdanielt, Thank you for choosing Best Western and giving us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi General Manager

"GREAT stay"

5
14/11/2016

Overall, the stay was enjoyable. The indoor heated pool was great. The suite was nice and the staff were friendly and helpful. The room was clean and décor was good. No issues with mold. The bathroom was small but clean. The beds looked full size than queen but enough for me. Breakfast setup included many options.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear 75rujutas, Thank-you for taking your time and giving us a review regarding your recent stay with us! Glad you were able to enjoy all the amenities we offered from the hot breakfast to the Area's Best Indoor heated pool and hot tub!! We hope to see you back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"good stay"

4
13/11/2016

almost always stay here when I visit family. Always have a good stay like the indoor pool and hot tub . breakfast is good. the location is very good for where I need to be. The staff is always friendly and helpful.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Kenneth, Thank-you for taking your time and giving us a review regarding your recent stay with us! As well making Best Western your preferred hotel when coming to Shippensburg! We are glad you enjoyed your stay with us and hope to see you back soon! Take Care, Het Gandhi General Manager

"Excelent hotel"

5
02/11/2016

We travelled with my 100 hundred year old mother. Staff were very accommodating. Thank you. We most enjoyed that breakfast was available. It was easier for us to have her rested and have a good breakfast. The rooms were spacious and comfortable.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Olan, Thank you for choosing Best Western and giving us a review regarding your recent stay with us! All our rooms have been updated and have a very nice hot breakfast! Glad you guys took advantage of that! We hope to see you back when traveling back through Shippensburg! Take Care, Het Gandhi General Manager

"Love this hotel."

5
01/11/2016

This is my 2 stay at this hotel. I came here this time based on my previous stay. The room is clean. The pool and hot tub are clean and very nice. The breakfast offers many wonderful choices. And the staff goes beyond all expectations to make me comfortable and happy. I don't even look at other choices when I am in town here. This place is awesome in every way.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear David, Thank you for choosing Best Western and giving us a review regarding your recent stay with us! Glad you guys enjoyed your stay with us as always and all the accommodations we offer! All the staff enjoyed you guys staying with us and we hope to see you guys back soon! Take Care, Het Gandhi General Manager

"Fire in the hotel"

2
24/10/2016

We checked in to the hotel. Went to dinner. Came back to the hotel and the fire alarm went off. We were moved to the hotel across the road which was $60 more a night (which was not excepted). I fell we should have been compt. for that night.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Virginia, Thank-you for giving us a review regarding your recent stay with us. We had an issue in the laundry room and caused the sprinkler's to go off. Per protocol we were unable to keep guests accommodated at the hotel due to fire code. I have called and left you a personal message regarding the billing issue. You can reach me at 717-532-5200. Take Care, Het Gandhi General Manager

"Scott, front desk- excellent service"

5
19/10/2016

Not only am I happy with the hotel and the room I received but I do have to say the only reason I'm writing a review is because of Scott that works up front. He was so welcoming and made me feel comfortable considering I am moving 800 miles alone as a woman and am uneasy staying in unknown areas. He is so friendly and helped me park and overall a really nice person! Thanks for making my stay here feel safe and welcoming!

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Justine, Thank you for taking your time and giving us a review regarding your recent stay with us. Scott is a great employee and does a great job welcoming the guest at the hotel! We hope you were able to enjoy all the accommodations we offered and hope to see you on your way back through Shippensburg! Thank you for choosing Best Western! Take Care, Het Gandhi General Manager

"Great Family Fun!!"

5
17/10/2016

The Hotel was EXCELLENT for the price, i expected less quality for the low price but was pleasantly surprised, the kids and I felt special and at home there!! For me the Comfy bed and great FREE breakfast service included made this quite a BARGAIN!! Would HIGHLY recommend!!

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear 503ceciliaq, Thank you for taking your time and giving us a review regarding your recent stay with us! We want to make every guest feel at home when staying with us! Glad you guys enjoyed your stay with us and enjoyed all the accomadations we offered. We hope to see you guys soon and thank you for choosing Best Western! Take Care, Het Gandhi General Manager

"Wish Our Stay Were Longer"

5
14/10/2016

Happened across this hotel in our travels. Thought it was just beautiful. Looked newly renovated, or a brand new hotel. Pool are was just lovely. Manager had dinner brought in for customers the evening we were checking in. Never saw that before. Staff was wonderful. Dinner had salad, lasagna, drinks and other goodies. Never saw any hotel do that! Very impressive. Manager also was very pleasant and circulated among the guests. Very friendly. Hotel was lovely. Clean, and well kept.

"Warm Safe Stay"

5
14/10/2016

This property was clean, nicely appointed with pool, hot tub, exercise room. Had a lovely full HOT breakfast. The room was spotless. Staff was friendly and helpful. I will definitely be staying here again on my next trip.

"Fantastic service, great place!"

5
13/10/2016

We can't say enough positives about our stay here! We have stayed many places around the world, and we have to say that the staffs' helpfulness, service extras and friendly attitude are among the best, if not the best, we have experienced!. What started out as an overnight on our way to Florida ended up being a week as we waited for southern roads to be passable after the hurricane. They treated us like family, printing paperwork at no charge, giving us the same price every time we extended another day and an upgrade when there were no regular rooms one night, arranging for us to use heated pool across the street while their heater element was being fixed, answering a ton of questions, and even gave us a nice goody bag when we left!. They not only helped when we asked, they looked for opportunities themselves. For example, I was standing while waiting for the clothes dryer to finish and the manager walked by, noticed, and offered to go get me a chair. The breakfast buffet is consistently good with some variety, but the best part is the lady in charge who has such a smiley, positive attitude i couldn't help but feel positive about the day ahead!. They cheerfully went the extra mile again and again, and even offer free dinner to all guests on Wednesday night's!. The accommodations are comfortable, great exercise room, indoor pool and sauna room is really nice other than the pool heater was broken during our stay. There's no elevator going upstairs but the staff very happily helped with our luggage. When you get off the interstate, it looks like you are in the middle of nowhere. But actually there's a Wal-Mart two minutes away and just a little farther is a shopping plaza, little restaurants and stores in this nice little college town. We hope we are not delayed by a hurricane again, but we can't think of a better place to wait it out, if we are! We will definitely stay here again if anywhere near the area.

"Good, basic hotel ..."

3
08/10/2016

The hotel is basic. The king room was a bit small. The sink/vanity is in the room (European style), with the toilet/shower in the "bathroom". The room was clean, and breakfast was adequate. It just felt a bit skimpy ... but, that's the way it was built, I guess. OK as an overnight on a long trip.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear allezgently, Thank you for taking your time and giving us a review reagarding your recent stay with us! I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Take Care, Het Gandhi General Manager

"Nice place"

4
08/10/2016

Clean room. Man checking us in was really nice. Breakfast was good. Nice location. However, the pool heater was broke and pool was freezing and too cold to get in. Which was too bad because it had a really nice pool area. We were upgraded to a suite because it was our anniversary!

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Rhonda, Thank you for giving us a review regarding your recent stay with us. We apologize we are putting a new heater for the pool. Glad you guys enjoyed your stay with us on your guys anniversary. We hope to see you guys back when coming through Shippensburg! Take Care, Het Gandhi Genral Manager

"Great hotel"

4
07/10/2016

This is another of the newly upgraded Best Westerns. It is fresh and modern looking. The receptionist was extremely welcoming. Convenient to the interstate and to Shippensburg. Although we didn't use the pool or fitness center, they appeared to be adequate. The free breakfast included the usual for this type of hotel.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Lutaza, Thank you for giving us a review regarding your recent stay with us. Glad you guys enjoyed your stay! We are right off l-81 north and south and 1 mile away from Shippesnburg downtown. We hope to see you guys back soon when passing through Shippensurg! Take Care, Het Gandhi Genral Manager

"Romlark Touring"

3
07/10/2016

To many poor patch work spots. Carpeting rolled up and stacked under the stairs. Boxes of mirrors lined up in the side entrance. No elevator makes it tough for heavy luggage. I noticed that local people come to use the pool. The handicap chair for the pool and the hot tub were both out of service.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Brandon, Thank you for taking your time and giving us a review reagarding your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi General Manager

"Clean and Comfortable "

5
26/09/2016

Great place to stay. Staff very friendly. Resonable rates. Also helps to be a BW member. We always stop here on our way up north. We also stop here on our way back south again. Nice restaurants nearby.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Lab L, Thank you for taking your time and giving us a review regarding your recent stay with us! Thanks for choosing Best Western as your preffered hotel and being a memeber. There are a lot of ways you can redeem points and great promotions going on all season long! We hope to see you guys back when travling through Shippensburg! Take Care, Het Gandhi General Manager

"Good basic value"

3
26/09/2016

Good value, with some issues. The pro's....pool, complimentary breakfast, employees were friendly, room clean and had good size fridge and microwave. The con's.....the bottom of the tub was dirty (room 109) so I had to wear flip flops to take a shower. The sink stopper kept falling down so the water would not drain and there was no lever to push to make it go back up in the correct position. This was a nuisance. If I did not run into this problem, I would have given it 4 out of 5 stars.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Merilee, Thank you for taking your time and giving us a review regarding your guys recent stay with us! Glad you guys enjoyed your stay with us and were able to enjoy the amenties we offered! We do apologize issue you had with the tub. We hope to see you guys back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Nice place to stay"

4
21/09/2016

We checked in right at 10:00 pm and the hotel had a pool that closes at 10. The front desk associate said she would keep it open for us if we would like! The room was clean and quiet. The woman who set up the breakfast did an AMAZING job!!! The complimentary breakfast was delicious! The only reason this is 4 stars in stead of 5 is because our room had a very heavy smoke smell to it. (we requested a smoking room, but they should do something to cut the smell somehow)

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Arogers1979, Thank you for giving us review regarding your recent stay with us! All the staff do a great job and makes the guest feel at home. We offer plenty of options for breakfast from hot biscuits and gravy to make yourself fresh waffles and pancakes! We hoepe to see you guys back when travling through Shippensburg! Take Care, Het Gandhi General Manager

"Heather Witherow is the bomb!!!"

5
16/09/2016

Heather is an excellent Front desk supervisor . She is out going, friendly , and very helpful with any need or questions you might have . Heather would make a good manager . I enjoy the graditude Heather gives to the hotel and to the guest that come to the hotel to stay. Also the staff that work for the hotel are great. Heather should get a standing ovation for all her hard work she puts into the hotel .

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Nicki, Thank you for taking your time and giving us a review regarding your stay at the Best Western Shippensburg Hotel. Heather does a great job at the front desk and goes above and beyond when taking care of the guests! The whole staff makes every guest feel like home when they are staying here! Take Care, Het Gandhi General Manager

"Shippensburg Best Western"

4
16/09/2016

Very convenient to area attractions at a reasonable price. Only problem was an uncomfortable king bed which sagged inthe middle. No biggie, but the candy machine was out of half the products. On the plus side, there was a nice pool area and the manager even ordered in chicken parm for dinner for everyone at the hotel. First time I've run into this.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Lee P, Thank You for taking your time and giving us a review regarding your recent stay with us. Glad you guys were able to enjoy the area's best indoor pool and spa! We do the guest appreciation dinner every Wednesday night and everyone loves it! We hope to see you guys back soon when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Over Night on Way Home"

5
02/09/2016

Best Western was our choice on return home as we had seen hotel on way down and with car show nearby, rooms were filled or any choices were very expensive. So we pushed on but on return trip we checked in on a Wednesday evening (using coupon for reduced rate) which happened to be on "customer appreciation" night. This check in was a definite surprise as a tray of Fettuccini Alfredo, Chef's salad, breadsticks, decent red and white wine, and a locally brewed beer were all complimentary. James at the front desk was extremely helpful with our check in and questions. Also during this time he courteously solved other guests concerns efficiently and promptly. Cleanliness was a minor point as antislip in bottom of tub was grey in contrast to rest of tub. All amenities fridge, microwave, air conditioner functioned properly. Bed was comfortable and clean as was rest of room Would definitely stay again.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Wes & Linda, Thank you for choosing Best Western Shippensburg Hotel, and taking your time to give us review regarding your recent stay with us! We do guest appreciation nights every Wednesdays from 5-7pm. James does a great job and make sure the guests are taken care of. Glad you guys enjoyed your stay with us and hope to see you guys back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Great Hotel with a amazing staff!!!"

5
27/08/2016

We stayed at the best western in August while dropping my son off at college. When we arrived we were greeted with smiles. They have the most courteous staff I have ever encountered. They make you feel at home . There hotel was clean and beautiful and the breakfast was awesome. Thank you for making my stay a great one. I have already booked another night for when we return in September.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Melissa, Thank you for choosing Best Western Shippensburg Hotel, and giving us a review regarding your recent stay with us! Glad you guys had a great time staying with; the whole staff does a great job making it feel like home. We look forward to see you guys back later this month! Take Care, Het Gandhi General Manager

"Not impressed"

2
23/08/2016

Not one of the better Best Westerns. My shower/tub was dirty and needed to be replaced. The refrigerator did not work. Nothing in area except gas station. Would not stay here again. Decor okay. Room not ready when I arrived at 3 pm.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Hi Anne, Thank you for taking you time and giving us a review regarding your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi General Manager

"Modest but well kept Hotel. Very Nice Staff. nice pool"

4
16/08/2016

review kind of says it all....when we arrived at 1 in the am, the from desk clerk was cleaning windows and doing his part to care for the lobby. he stopped and checked us in promptly. breakfast was pretty good. pool/jacuzzi was just what we needed. day desk clerk went out of way to help us. just a very nice atmosphere and good people at this small, simple but well kept motel

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear John, Thank you for staying with us and giving us a review regarding your recent stay. We have improved a lot and continuing to do so. Glad you guys were able to enjoy the amenities we offer and hope to see you back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Clean, and very Friendly!"

5
09/08/2016

We just slept at the Best Western, Shippensburg Hotel last evening and was very pleased with our experience. We had a quick check-in and our room was very nicely decorated, very clean and more than adequate for our needs. The front desk clerk, Kaila, was extremely friendly and we really appreciated her talking to our daughter about nearby Shippensburg University, about her college experience. She was quite knowledgeable about the University, since she herself was a student there. Our purpose of our visit was a college visit, so this was great for our daughter to speak to her about her own experiences there. Great asset to the hotel! Definitely will use this hotel again, if our daughter chooses Shippensburg for her future.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear ElaineB6509, Thank-you for taking your time and giving us a review regarding your recent stay with us! We appreciate your feedback and glad Kaila was able to give her assistance with the Shippensburg University! We are glad you guys enjoyed your stay with us and hope to see you guys back when coming back to Shippensburg! Take Care, Het Gandhi General Manager

"Saw Gettysburg decided to stay at shippensburg"

5
03/08/2016

Room was clean the lady at the first desk was a pleasure to speak to I called from my cell phone booked when I got there check-in was easy. The lady asked if I would like a drink she had miller lite I took one and thanked her I had been driving all day and could not believe how nice she was. Very pleasant stay breakfast was good to and the coffee was good.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Lisa, Thank-you for taking your time and giving us a review regarding your recent stay with us! Guests loves our Manager's reception we have every Wednesday nights and glad you were able to enjoy that; as well the very nice hot breakfast! Thank you for choosing Best Western and we hope to see you back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Not Going Back"

2
27/07/2016

The staff was nice and accommodating but the rooms smelled awful and the overkill of Fabreeze didn't help. We planned to stay a second night but had to move to a different hotel because we were all coughing and sneezing from the irritants in the air and not very well rested because of the added bonus of a small dog in a room across the hall barking all night. As a matter of safety I want to mention that we were towards the end of the building where the door we would have used in the event of an emergency, is missing hardware and can not be opened from the inside.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Frederick, Thank you for taking your time and giving us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi General Manager

"Summer visit to NY"

2
26/07/2016

Staff was Excellant. Room clean however Room showed it age. Very slow drain in shower. AC quit in AM after we were up. Breakfast room clean and orderly. Unfortunately did not have time to advise the Management at the time of leaving.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Alice_on_a_wing, Thank you for taking your time and giving us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi General Manager

"Nice Room"

5
25/07/2016

We enjoyed our night at the Best Western in Shippensburg PA. It was very clean and nicely decorated. It has a nice choice of breakfast items. They also have a pool. The staff was very friendly. We would stay there again.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Dave, Thank-you for taking your time and giving us a review regarding your recent stay with us. Glad you guys had a great time staying with us and was able to use all the accommodations we had to offer. We hope to see you guys back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Close enough to Gettysburg"

4
23/07/2016

I prefer small hotels in smaller communities and this one located in Shippensburg gave us a chance to drive to Gettysburg through forests, rolling hills farm areas, or via the faster highway route. We stayed three nights in a nice ground floor room. There is no elevator. The indoor swimming pool is a good size, serving both the hotel and the small friendly community. Coffee, tea, or cocoa was always available in the lobby. I chose this area over Gettysburg because of price. Downtown Gettysburg hotels are expensive, and may charge for parking, while the larger chains are on the outskirts. I live in a rural Western community and we have no parking meters. We had to resort to alley driving to find hidden parking lots for restaurants and businesses in the area to avoid the meters and lack of proximity parking. I'm recovering from a broken knee cap.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear indrablanco, Thank-you for taking your time and giving us a review regarding your recent stay with us. Gettysburg is only 40 minutes away from us and glad you choose Best Western over the hotels and you guys had a great time staying with us and was able to use all the accommodations we had to offer. We hope to see you guys back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Great Value"

5
23/07/2016

A Nice clean hotel at reasonable price with a good staff. That is all I need and they had it. We called it an early night here after visiting the Army Heritage Museum up the road in Carlisle Pa This was a very clean and nice hotel. We really enjoyed our stay here.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear EastLymeCtBiker, Thank-you for taking your time and giving us a review regarding your recent stay with us. Glad you guys had a great time staying with us and Carlisle's Army Heritage is only 20 minutes away from the hotel! Thank-you for choosing Best Western and we hope to see you guys back when traveling through Shippensburg! Take Care, Het Gandhi General Manager

"Great pool, helpful staff"

5
19/07/2016

Traveling family with three children. Great breakfast and pool, clean facilities, pet friendly. Parking super convenient. Lots of area food options and many deliver if needed! Would highly recommend!!

"Great Value"

4
18/07/2016

Great value for the money. Hot breakfast, indoor pool, and free spaghetti dinner. Rooms are fine for the money - I paid $88 (AAA) out the door. Free WiF, fridge, and microwave too. There's a Holiday Inn Express right across the street, but it was $135+ with no dinner. So, for one night by myself, it was a no-brainer. I would stay here again next time I'm in the area and need a room.

"Wow!! Excellent Stay!!"

5
14/07/2016

This hotel is an excellent place to spend the night after a day of driving. Conveniently located right off I-81, hotel is clean, staff is very friendly and polite, and the price was cheaper than all other hotels in the area. Check in was quick and easy with the fantastic customer service provided by Desk clerk Heather. Heather greeted us with a huge smile and was very polite and helpful. Heather is so customer oriented, she should be giving classes on Customer Service to other hotel clerks! Heather clearly gets her customer service attitude from General Manager, Het. Het is always smiling, and "on the go" ensuring the entire staff is very attentive to guests needs, no matter how small they may be! Realizing that most guests checking in have been travelling for most of the day, the hotel offers their guests FREE dinner, to include FREE bottled beer and glasses of wine.(After 12 hours of driving, a cold beer definitely hits the spot!) Rooms were very nice and contained large 42" flat screen tv, microwave, coffee maker, hair dryer and refrigerator. Other amenities were also very nice including: indoor swimming pool, relaxing Jacuzzi, sit-in Sauna, free hi speed wifi, and a public computer if you don't want to unpack yours! Complimentary breakfast was much nicer and healthier than other hotels, and supervised by a very friendly and dedicated employee. Staff went out of their way to ensure food was always fully stocked, prepared to your liking, and offered a smile and "have a great day!" Breakfast consisted of fruits, yogurts, eggs, sausage, waffles, biscuits and gravy, cereals, juices, coffee etc. Dinner consisted of Spaghetti, garlic bread, Greek Salad, Cordon Bleu and Pizza! There was complimentary canned sodas, bottled beer and glasses of wine. In immediate proximity to the hotel are gas stations, variety stores, Wal-Mart and several full service restaurants and fast food places. Don't believe the nonsense or negative reviews here. Staff is very friendly and polite, rooms are very clean and recently renovated, and the free dinner and breakfast are always stocked with food and drink. The negative reviews are folks looking for 5 star amenities at Budget Hotel prices. Bottom line; excellent value, clean, and convenient! We will ALWAYS stay here whenever in the PA area

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Timsandra1, Thank-you for taking your time and giving us a review regarding your recent stay with us! We are glad you guys enjoyed your stay with us and all the staff were able to accommodate your guy's needs. All the guest loves the Manager's reception we do every Wednesday, also follow-up with the hot complimentary breakfast in the morning! Thank you for choosing Best Western and we hope to see you guys back soon! Take Care, Het Gandhi General Manager

"Okay but..."

3
11/07/2016

We found the rooms nicely appointed and clean. However the noise level within the hotel made sleep difficult and the toilet did not allow the bathroom door to close. There was a smoke-like odor in the room. The tv service was Direct TV and really offered nothing much and was extremely slow.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Dertur, Thank you for giving us a review regarding your recent stay at Best Western Shippensburg. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi General Manager

"rating"

5
10/07/2016

Very clean, pleasant stay. Staff was very friendly and helpfull. We were able to bring our Maltese in with us. Overall pleasant and comfortable stay.Breakfast had a wide variety of items. Everything was clean and easy to use.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Mr. Lewis, Thank-you for taking your time and giving us a review regarding your recent stay with us. A lot of Best Western's are pet friendly and we are glad you guys had a great time staying with us! Thank you for choosing Best Western Shippensburg Hotel and we hope to see you guys back soon! Take Care, Het Gandhi

"Nice place."

4
09/07/2016

Pet friendly hotel with a great pool and hot tub. Shippensburg is a very nice, quiet getaway. The hotel has improved over the years... especially with competition from the Holiday Inn Express opening across the street. Best Western has improved the selection at its hot breakfast and the furnishings in the rooms have been upgraded. The pool and lobby are well kept. There are ample places to walk your pet. They are upgrading the fitness room...which was desperately needed. The phone system is a little dated and we had trouble reaching the front desk or getting a wake up call. There was also no alarm clock in the room. While the air conditioning unit looked upgraded, it was not keeping up with the heat. The room was comfotable, but never cold. Its defimately an older hotel that they are improving. But, its usually a comfotable stay. While the front desk staff changes frequently, they are always very polite and professional.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Bellapup, Thank you for giving us a great review regarding your guys recent stay with us! Glad you guys enjoyed the recently renovated rooms, lobby area, and pool. Also, we are in the process of getting new fitness equipment. Do apologize about the phone system and has been taken care by maintenance. Thank you for choosing Best Western and we hope to see you guys back soon! Take Care, Het Gandhi General Manager

"Best Western Shippensburg"

4
24/06/2016

Great Value and Great Location. Very convenient to Shippensburg University. My go to hotel when visiting my daughter. Pool is always clean and looks inviting. On Wednesday nights they provide a tasty dinner and wine, free of charge to guests.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Meleah, Thank-you for giving us a review regarding your recent stay with us! Glad you were able to enjoy the Area's BEST indoor heated pool and spa as always. We recently just started doing the Manager's Reception on every Wednesdays and will be continuing. We hope to see you guys back soon! Take Care, Het Gandhi

"Very enjoyable"

5
22/06/2016

We stopped here on our way south to Florida. Lovely grounds next to a church. Very quiet! Beautiful indoor pool. Unfortunately the spa was not working when we were there. Room was outstanding. Tastefully decorated. Very comfortable mattress. Would definitely stay here again.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Joan, Thank you for taking your time and giving us feedback regarding your recent stay with us. Even though we are right off the highway you don't hear any noise at all! We apologize for the hot tub being out of order, but we glad you guys enjoyed the nice heated pool. Thank you for choosing Best Western and we hope to see you guys back soon!! Take Care, Het Gandhi

"Review of this motel"

5
22/06/2016

Located on a quiet area off I 81. Two story motel, large parking lot and the appearance of the motel was good. Interior doors to the rooms, however, you can park by your window. Good security and a quiet motel. This motel is pet friendly with a small pet fee.Decor is tasteful. Rooms have micro,-fridge, hair dryer, internet and flat panel HDTV. Has a hot breakfast, with a good selection of items.Has a indoor swimming pool. The manager Het Gandhi and the assistant manager Heather will go out of their way to make your stay comfortable with no problems. We stayed two nights and would recommend this motel. The room was very clean.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Mr. Bailey, Thank you for giving us review regarding your guys recent stay with us! We are glad you guys enjoyed your stay with us and wished you guys could of stayed longer! We thank you for choosing Best Western, Mr. Bailey and we hope to see you guys soon when traveling back in the area! Take Care, Het Gandhi

"Watch the check in Clerks"

2
16/06/2016

What a beautiful Hotel, the rooms were excellent along with an indoor pool. Excellent eating establishments near by. The guest workers leave a little to be desired so double check your bill when leaving. A few mistakes here and there. Dinner in town was excellent and family friendly.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Steve, I apologize about the billing you had on your room. I have sent you a email regarding this issue. Glad you guys were able to enjoy all the accommodations we had to offer! We hope to see you all again and thank you for choosing Best Western! Take Care, Het Gandhi

"Nice hotel"

4
10/06/2016

Stayed here on a trip to Gettysburg, good location, clean room, friendly staff. Breakfast left a bit to be desired, biscuits were hard, eggs and sausage were cold by did have a good selection. Rooms are quite and the bed was very comfortable.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Hi red67convert, Thank you for taking your time and giving us a review regarding your recent stay with us. Apologize about the breakfast, that is not Best Western standard. We are glad you guys enjoyed your stay with us and hope you guys were able to use all the accommodations we had offer. We hope to see you guys back when traveling back in the area!! Take Care, Het Gandhi

"Best Western is the Best"

5
09/06/2016

Reliable room, service, breakfast and unexpected indoor pool. Even though we missed the fact that the Hot breakfast ended at 9:30 the amenity of cold breakfast items was more than we needed. The Directory in the room of nearby restaurants was extremely helpful as well.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Kathleen, Thank you for giving us a review regarding your recent stay and choosing Best Western, we try to be the BEST!! Glad you guys enjoyed your stay with us and hope to see you guys back soon! Take Care, Het Gandhi

"clean quiet modern hotel with great pool area"

4
08/06/2016

It is a small hotel that was very clean and quiet during my stay. Décor was updated and the pool & hot tub area makes you feel like you are at a fancy ski lodge resort, very nice! Easy access to I-81, handy for a lower-priced alternative to Carlisle hotels during fairground auto events.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear William, Thank you for taking your time and giving us a review regarding your recent stay with us! We have the Area's best indoor heated pool and spa and recently renovated all rooms! We hope to see you guys soon, when traveling back to Shippensburg!! Take Care, Het Gandhi

"Good"

4
06/06/2016

very good over all. We use this Motel every time we come to Shipensburg Univertisy. we enjoy the location to the school. the mome coming and other shows at the University as well. It is less than don days drive as well

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Hello John, Thank you for taking your time and giving us a review regarding your recent stay with us. We are only 1.5 mile away from Shippensburg University and only mile away from downtown and main restaurants in the area. Glad you guys enjoyed your stay with us and hope to see you soon when coming back to Shippensburg!

"Best Western Shippensburg Hotel, Pennsylvania"

5
31/05/2016

Have stayed here many, many times! Have always found it to be clean, the staff personable, breakfast items tasty and it is really easy on/off the highway. Enjoy the pool, sauna and hot tub. Close proximity to many restaurants.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Karen, Thank-you for choosing Best Western as your preferred hotel when coming back to Shippensburg! We are glad you were able to enjoy all the accommodations as always and hope to see you soon on your way back! Take Care, Het Gandhi

"Quiet Stay, Reaonable Price"

4
27/05/2016

We spent one night in a pet friendly room while visiting family. Clean, comfortable, nice staff and breakfast. Did not like the décor of the room or hallway, lots of black red and brown but price was right.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Hi Rembrandtfan, Thank you for giving us a survey regarding your recent stay with us and choosing Best Western. We are glad your stay was clean and quiet and hope to see you guys back when traveling through the area! Take Care, Het Gandhi

"Best Ever"

5
18/05/2016

I found this motel to be excellent. Caring and friendly staff, very clean rooms,indoor pool, great breakfast. What more can you ask for? It was half way to my destination and had not stayed there before but, I was pretty well assured that it would be a great place to stay. Long ago I found that Best Western was one of the best motels to stay at. As a former salesman on the road, I tried many and none are better.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear James, Thank-you for taking your time and giving us review regarding your recent stay with us! We are glad you were able to enjoy all the accommodations we had to offer! Thank-you for choosing Best Western and we hope to see you again on your way back! Take Care, Het Gandhi

"Extremely Nice"

5
16/05/2016

Stopped just for one night before flying out of Harrisburg Airport. Was very surprised and pleased with this accommodation. Wish we had been able to stay longer. The room was extremely nice and very clean. We didn't have a chance to try breakfast since we flew out so early in the morning.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Mary, Thank-you for taking your time and giving us a review regarding our recent stay with us! We are glad you guys enjoyed your short stay with us and hopefully next time you guys are able to stay longer! Glad you were able to enjoy all the accommodations we had to offer. We hope to see you guys soon when traveling back in the area! Take Care, Het Gandhi

"Very decent hotel"

4
09/05/2016

I always stay at this hotel when I travel towards the Shippensburg area for work. The rooms and breakfast area are clean and the staff friendly. You can quickly travel to Gettysburg and Hershey Park and NOT pay very high process for lodging, if you do not mind driving about 30 minutes.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Cynthia, Thank-you for taking your time and giving us review regarding your recent stay with us. We always look forward to seeing you when coming back to the hotel and glad you enjoyed your stay as always! We are less then hour away from Gettysburg and Hershey Park and get a lot of people who are going there! We hope to see you soon when traveling back to Shippensburg! Take Care, Het Gandhi

"Pleasant Pet Freiendly Stopover"

4
06/05/2016

Very pleasant grreting and quick check-in. Room and hotel were all clean, and well cared for. There was an indoor pool and a decent choice for breakfast. For just a one-night stop, it was perfect, and the price was right too!

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Thank you for staying with us and giving us a review regarding your recent stay with us!! Guest that stays with us and have pet, love that we are pet friendly! We are glad you guys enjoyed your stay with us and hope to see you back when traveling through Shippensburg! Take Care, Het Gandhi

"Best place to stay in the area"

5
02/05/2016

The Best Western Shippensburg Hotel is one of the best hotels in the area. Great staff and super clean facility. The best night sleep on what seemed to be a new high quality bed. And the free hot breakfast is a great way to start the day.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Steven, Thank-you for taking your time and giving us a review regarding your recent stay with us. It is great to hear that we are one of the top tier hotels in Shippensburg, PA. Everyone loves the hot breakfast we offer from hot biscuits and gravy, scrambled eggs, fresh waffles, and much more! We hope to see you guys again when traveling through Shippensburg! Take Care, Het Gandhi

"A good place to stay"

4
25/04/2016

Great hot tub and pool. Good location for Carlisle/Hershey events. Rooms were a bit on the small side. Good selection of TV channels and very good Wi-Fi. Not a lot of variety in food choices locally - had to travel to Carlisle/Mechanicsburg for food.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Hello Kevin, Thank-you for giving us a review regarding your recent stay with us. Glad you were able to enjoy the Area's best indoor heated pool and spa! There are good restaurants in Shippensburg as well like Arooga's, CJ's American Pub & Grill, and those just a few. We hope to see you again when traveling through Shippensburg! Take Care, Het Gandhi

"A Good Place to Rest"

4
20/04/2016

The rooms are clean and neat. Consisting a comfortable bed and shower with a Cable TV with a guide channel. The pool is clean and warm. The hotel offers the opportunity to have a sound night rest and complimentary breakfast to get on with your day smoothly. Highly recommended.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Hello Jennifer, Thank-you for giving us a review regarding your recent stay with us! Glad your stay was clean and quiet and took advantage of all the accommodations we had to offer. We hope to see again when passing through Shippensburg! Take Care, Het Gandhi

"Best Western"

4
18/04/2016

This hotel is good for a weekend or overnight trip. The rooms are very quiet. The heater/ac is quiet. Nice that they have a mini fridge and microwave. I would like to have 2 Queen beds not Double beds. Also, The bathroom was very small but clean. Overall I would stay here again but only if I get it at a better price than somewhere else close to Shippensburg.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear familyfun31, Thank-you for taking your time and giving us a review regarding your recent stay. We are right off I-81 and mile away from Shippensburg downtown! We are glad your stay was quiet and comfortable and we hope to see you again when coming through Shippensburg! Take Care, Het Gandhi

"Nice Clean Hotel"

4
17/04/2016

Great heated indoor pool. Easily accessed business center. Indoor corridor. Quick and easy check-in/out. Quiet and peaceful. Very clean. Wireless Internet was not functional the night we were there but business center was operational.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Robert, Thank-you for giving us a review regarding your recent stay with us. We apologize about the internet not working for you. Glad you were able to enjoy the area's best indoor heated pool and spa. We hope to see you again when passing through Shippensburg! Take Care, Het Gandhi

"Good Value"

4
16/04/2016

This is a budget hotel, but it has been well maintained, has a nice indoor pool that a family seemed to be enjoying. Easy on and off I-81. Staff was exceptionally pleasant (and actually gave a good reco for dinner at the Shippensburg diner, a traditional diner with a great Reuben sandwich and some home-cooked specials on the menu.) TV did not work so we had to switch rooms, but that was minor. Breakfast was okay (what you normally get in this type of hotel), had a nice quiet night's sleep. I would go back. Compared very favourably to another budget hotel we stayed at the next night.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Gregoirek, Thank-you for taking your time and giving us a review regarding your recent stay with us! We apologize with the issue with the tv, but glad were able to resolve the issue right away! Glad you guys enjoyed your stay with us and hope to see you back when passing through Shippensburg! Take Care, Het Gandhi

"Safe and clean"

4
13/04/2016

The hotel was safe, clean and the bed was comfortable. I also appreciated the quietness of the hotel. I did not try the breakfast, but it was a "selling" feature to staying at this hotel. The location was very good; and the hotel has been in the same location for over 14 years!

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Ruth, Thank-you for taking your time and giving us a review regarding your recent stay with us.. We are glad you enjoyed your stay with us and hope to see you again when yo ar ein Shippensburg! Take Care, Het Gandhi

"Another great Best Western experience"

4
11/04/2016

First time at this hotel and it was fine. Only negative comments would be that the bathroom needed updating and more shelving to put toiletries. Breakfast room and food was great with plenty of tables and a variety of food.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Neil, Thank-you for taking your time and giving us a review regarding your recent stay with us. We are glad you enjoyed your stay with us and hope to see you again when in the area! Take Care, Het Gandhi

"pleasant stay"

5
11/04/2016

this hotel is great even though not right beside the 95 the extra 1/2 mile down the road is so worth it. So quiet at night . Great clean room , with lots of extras. Nice indoor pool and sauna . Really enjoyed this stay .

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear David, Thank-you for taking your time and giving us review regarding your recent stay with us. We are glad you stayed with us and were able to enjoy all the accommodations we had to offer. We have the BEST indoor heated pool and spa in the area!! We hope to see you guys again when traveling through! Take Care, Het Gandhi

"I made a mistake!!!!!"

1
10/04/2016

Checked in at 4:00 pm and all was good until I used my Discount Coupon Book. I went from receiving a King size room to a Queen wheelchair room and I only received that after I said I would not stay as only room available was a one double bed room. My question is - how this happened after I presented the discount coupon book. I decided I would go on site and try to book room - I was accepted and told I could have a King size bedroom?????? Bathroom is dirty - shower curtain on bottom is very very dirty - their is a good size crack in the bottom of the shower stall - I can only imagine the filth in that crack!!!! The seat to sit on has soap scrum on it!!!! I have taken pictures of the shower!!!! The heat and the air conditioner not working called front desk - calling back - wonder what the reply will be!!!! The vents on the air conditioner are filled with dust!!!! Room 114!!!! I would have paid the extra to have a better room - anything would be better than this room !!! Not long after maintenance left and supposedly fixed the heater - it caught on fire, smoke filled the room we called front desk and evacuated room - maintenance showed up again and said we could not stay in this room so moved us across the hall room 113! Queen size room which I was told did not have? I need to say that this story could have ended in tragedy if the heat had been turned on whe going to bed or if we had left the room with the heater on!!

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Elaine, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi

"Great experience again"

5
05/04/2016

This a great place to stop and relax. Our room was very good The town is a university town and is very typical Americana. Great places to walk, the manager went out of his way to find a great local park. Many good choices in the area for dining. The university grounds are wonderful.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Wayne, Thank-you for taking your time to give us a review regarding your recent with us. We always enjoy you guys coming back an staying with us! We are glad you guys enjoyed your stay with us and hope to see you guys again in the near future! Take Care, Het Gandhi

"Safety concerns and terrible customer service"

1
23/03/2016

SHORT VERSION: Skip this place and head for the Holiday Inn or Courtyard Marriott down the street, or head to Chambersburg to be closer to food and amenities. LONG VERSION: My coworker and I were at this hotel for a week when we were visiting Pennsylvania for work. The customer service is terrible -- when we checked in, the associate was absent minded and kept asking us questions such as: "Did you get your keys yet? Oh whoops, they are right here behind the counter." "You know what room you are in?" "What kind of beds did you want again?" "You rented two rooms right?" Since she was the one assigning rooms, it was a bit confusing to be asked if we knew what room we were in. She then began to apologize for having her cell phone on, where she was in the process of chatting with her daughter. You could clearly hear her daughter on the phone. Eventually we got everything sorted and managed to enter our rooms. The rooms are damp and musty, with extremely loud air conditioner and refrigerators in each room. My coworker had to turn them off because she wasn't able to sleep over the noise. The walls are thin, and you can hear clearly into the hallways and into the next rooms. The beds are lumpy and quite old, it's clearly been some time since they'd been replaced or upgraded. SECURITY IS A HUGE ISSUE. My room door would not lock at all. I asked for it to get fixed and was assured it would be done immediately. When I returned later that day, it still had not been fixed and the night associate was surprised when I told her that I had spoken to the morning attendant about it ("Oh, she didn't tell me anything.") The night attendant moved me into another room afterwards, but after a week I noticed that the door still hadn't been fixed. In addition, my colleague had someone try to enter her room one morning. Thankfully she had her door chain up, but the person managed to enter her room before realizing there was a chain and left. When my colleague went to inquire at the front desk if it was house keeping (nobody had announced themselves before entering), the front desk staff was unable to communicate with their house keeping staff to get clarification. There was a clear language barrier, and instead of trying to work through it the front desk staff gave up completely. They gave my colleague a "gift bag" as an apology gift, which only had a Snickers bar and a small water bottle. All in all, this is one of the worst places I've stayed in America and it really makes me rethink staying with the Best Western chain. Skip this location and move on, for your sanity and security.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Moadventures, Thank you for taking your time and giving us a review regarding your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Sincerely, Het Gandhi

"Home Away From Home"

5
23/03/2016

We always look forward to stopping at Shippensburg's Best Western on our long journey home. The kids really enjoy swimming in the pool while looking out on the snow. The staff make you feel that you are at home. The newly renovated rooms add a touch of elegance. There was even ample room for the roll away bed. Breakfast of waffles, eggs and sausage ready and waiting for you adds to the sense of family.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear 431elizabethd, Thank you for taking your time and giving us a review regarding your recent stay with us and choosing Best Western as your preferred hotel when traveling through Shippensburg. We are glad you guys were able to enjoy all the accommodations we offer from the hot complimentary breakfast and enjoying a swim in the area's best indoor heated pool and spa. We hope to see you guys soon! Take Care, Het Gandhi

"DirectV was a surprise"

4
08/03/2016

Right off the thruway. We were given a AAA discount. The HOT breakfast in the morning was very enjoyable. The staff was pleasant and we were given bottles of water when we left for the road. I would have loved it if they had outside doors to the rooms.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear JoJo306137, Thank-you for taking your time and giving us a review regarding your recent stay with us. We are glad you guys enjoyed your stay with us and we hope to see you guys next time when passing through! Take Care, Het Gandhi

"great digs for the price!"

4
04/03/2016

One of our grandchildren lives in this town and when we come to visit she likes to go to a hotel with a pool with JUST US LOL. We were unhappy the last place we stayed so decided to switch. Great idea! The pool is open until eleven and is spotless and warm even late in the evening and has a hot tub as well. Outside entrances to the halls to the rooms but steps up are inside and so is the pool enterance. The beds were so comfortable and everything had been updated. The only thing is that the only rooms with more than one bed are double beds and the bathroom was really really small. That being said for a night it was just fine and would have been fine for a weekend as well. Staff was very helpful and friendly and it is right off the interstate and right on the edge of town. Close to Carlisle and Chambersburg. Breakfast was average but a nice and very clean Area to dine in with a later time than most. Checkout was also a little later than most which is good if you have to get up and swim before you leave lol. Senior Rate was fabulous. We will be staying again.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Karla, Thank-You for taking your time and giving us a review regarding your recent stay! We are glad you guys were able to enjoy your stay with us and enjoy all the accommodations we had to offer. Everyone loves our heated indoor pool and spa it is the best in the area! We hope to see you guys back when traveling back to Shippensburg! Take Care, Het Gandhi

"Nice place for the night"

4
01/03/2016

This hotel is very handy to the highway, we stayed because we had a discount coupon from the hotel coupon book. Good hotel nothing out of the ordinary, clean with polite staff. The only problem is the choices for eating nearby. We ate at CJ's a steak house. The food was very good as was the service but a bit pricey for a travel meal. Not many other choices close

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Keith, Thank-you for taking your time to give us regarding your recent stay. Hope you were able to enjoy all the recommendations we had to offer. We hope to see you guys back when traveling through! Take Care, Het Gandhi

"Worse than 2012,2014"

2
25/02/2016

Stayed at the BW Shippensburg in 2012, 2014, and now 2016...and every visit has been worse than the stay prior. This time....room was dirty, mirrors streaky looking as if someone just waved at them, the toilet was extremely small [couldn't turn around in bathroom] sink outside of bathroom area...opps back to bathroom...the toilet was dirty...EXTERIOR portion. The hotel said they had upgraded me...but I ended up on the second floor without an elevator and lots of bags....and plenty of rooms on floor one. Neither my wife or I used the shower or other options...too dirty! When I went to the breakfast.,.the coffee taste like instant with a shot of hot water,,i know the machine signage says "freshly brewed" but very poor quality. At breakfast time opening [0600] no eggs..from the attendant " I am sorry they aren't done yet" so I went to check out...sign in front said sorry" clerk in kitchen preparing breakfast be right back". Since my recent visit a new chain hotel has been constructed right across the street.....If BW doesn't correct issues soon they will not be ther I expect for my return in 2018.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Steve, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi

"a comforting experience"

5
21/02/2016

a very positive and warming overnight stay. We would recommend this Best Western to anyone.The staff were helpful, breakfast very filling ,beds comfortable easy access to and from the vehicle.We have stayed at various other locations but the first place that brings the most positive memory of our trip was to have more stays just like Best Western Shippenburg.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear John, Thank-you for taking your time and giving us a review regarding your recent stay. We are glad your stay was very comfortable and enjoyed all the accommodations we had to offer. We hope to see you guys back when back in the area!! Take Care, Het Gandhi

"Traveling through, great breakfast!"

5
19/02/2016

I want to start by saying the bed makes the stay, this bed was very comfortable better than some higher priced hotels we stayed at this trip!! No springs in my back! We checked in after midnight on the night of the 13th and the young man at the desk was very helpful as the reservation I made through Hotels .com was a mess !!! (As a mater of fact all the dealings with hotels .com were a mess!!) But he was able to fix everything and get us into a room. The room was clean, non smoking, pets welcome which makes me nervous but there was no smell (my husband has alergies to pet dander and hair and he was fine). The bathroom was on small side but exceptable and clean.I did see other reviews about not having a dog walk, however a responsible pet owner should walk their pet across the parking lot to the treed area and let the pet take care of it's needs.Also responsible pet owners carry bags AND do not let their furry friend do their business on the side walk!! (Nor should the fact that some irresponsible pet owner locked their small dog alone in rm across from us while they went for breakfast and the poor little thing barked its head off!!)This is just plain disrespectful to other guest and should not be a reflection on hotel staff which I found to be helpful friendly and curtious! ! The breakfast was exceptional eggs, sausage, baccon, variety toast, biscuits and gravy, cereal fruit, coffee, tea,waffels etc. All good. Had a heated pool indoor and it was handicapped excessable.Excellent value for the money!!!

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Theresa, Thank-you for staying with us and giving us a review regarding your recent stay! We are glad you were able to enjoy all the accommodations we had to offer from the hot complimentary breakfast we offer everyday to the area's best indoor heated pool and hot tub!! We enjoyed you guys staying here and hope to see you guys when you return to the area!! Take Care, Het Gandhi

"Great place to stay in Shippensburg"

5
11/02/2016

Great place to stay in the Shippensburg area. Clean rooms and facility. Comfortable bed and pillows, just what I needed after a long day. A mile or so off the highway so peace and quiet. The hot breakfast is a great free way to start the day

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Steven, Thank-you for taking your time and giving us a review regarding your recent stay with us! We are glad you enjoyed your stay with us and we hope to see you soon, when you are back in the area! Take Care, Het Gandhi

"Great Hotel"

5
03/02/2016

Free breakfast plenty of options, the rooms were nice not to mention the staff was wonderful! Close to a lot of stores & Shippensburg University. The indoor pool is a nice touch. Easy access to the highway.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Jonica, Thank-you for taking your time and giving us a review regarding your recent stay with us. We are glad you enjoyed your stay with us and hope to see you soon! Take Care, Het Gandhi

"Great Staff, Great rooms"

5
02/02/2016

We got a great room with balcony that over looked the pool. Breakfast was good with several different options. My family had a great time and rarely even left the hotel. We will definitely stay here again.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear tilg2000, Thank-you for taking your time and giving us a review regarding your recent stay. We are glad you guys enjoyed your stay and enjoyed all the accommodations we had to offer. We hope to see you guys soon! Take care, Het Gandhi

"Nice hotel. Great price."

5
18/01/2016

We have stayed at the Best Western Shippensburg twice while visiting our sons at Shippensburg University. Both stays have been wonderful. The room was clean and nicely decorated. Breakfast in the morning featured both hot and cold items and was quite filling. The manager and front desk staff were very helpful and professional. I look forward to our next visit to our boys and would recommend this hotel to anyone staying in the Shippensburg area.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Bridget, Thank-you for taking your time and giving us a review on your recent stay. We have just recently renovated all our rooms! Also, hope you guys were able to enjoy the area's best Indoor pool and hot tub. We look forward to see you guys soon!! Take Care, Het Gandhi

"Our stay at the Best Western"

5
03/01/2016

We love this hotel, great place to stop, excellent pool area, staff is great. Beds are very comfortable and always stop here on our way to Tn. Can't wait for our next trip. Thankyou Best Western Staff.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear David, Thank-you for stopping by as always on your way to Tennessee. We are glad you were able to enjoy all the accommodations we offer. Hope to see you soon on your way back. Happy New Year!! Take Care, Het Gandhi

"leisure stopover"

5
02/01/2016

We found this hotel to be very friendly and accommodating. The staff was very helpful and went out of their way to make sure our stay was to our satisfaction. A nice array of items at the breakfast both hot and cold.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Brian Thank-you for taking your time and giving us a review regarding your recent stay with us. We are offer complimentary hot breakfast from scrambled eggs, sausage links, biscuits and gravy and waffles and pancakes. Hope you guys were able to take advantage of the area's best indoor heated pool and spa as. Happy New Year!! Take Care, Het Gandhi

"Best Western, Shippensburg"

2
29/12/2015

Customer service was good, but room left a lot to be desired. Shower was hardly working. Dirty towel on back of door when arrived. Freezer door to refrig. was broken off. Water temp in shower fluctuates hot & cold. Cleaning service knocked on door at 8:30 AM. Left card on bed, no need to change linens, but never made the bed either. Nice decor. Nice TV. Not enough seating in breakfast area, however there was a graduation event going on.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear James Smith, Thank you for taking your time and giving us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Sincerely, Het Gandhi

"Christmas Family Fun"

5
29/12/2015

Wonderful pool area. Pool temp of 86 degrees meant my grandchildren were warm and happy while playing and making memories together. Also enjoyed the breakfast - lots of options. Appreciated the friendly service and the accommodations made for our group.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Raedellamartin, Thank you for taking your time and giving us a review regarding your recent stay with us. We are glad you guys enjoyed the area's best indoor heated pool and spa. We hope to see you guys again when planning your next trip! Take Care, Het Gandhi

"Christmas vacation"

5
21/12/2015

We plan our trip going through this hotel because it is so great. We have never had any problems here, staff and cleanliness is always exceptional. Good location. I have encourage family and friends to stop here when traveling through Pennsylvania and have never heard anything bad about this BW.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Roger, Thank-you for taking your time to give us a review regarding your recent stay at Best Western Shippensburg. We always look forward seeing you guys every year and we are glad you enjoyed your stay as always! We hope to see you guys again when passing through Shippensburg. Happy Holidays!! Take Care, Het Gandhi

"great place"

5
14/11/2015

I could never ask for a better place to stay than Best Western.Out of all the ones I have stayed at I have never had a complaint, this one here in Shippensburg Pennsylvania is no different than all the others as far as exceptional quality is concerened

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Michael, Thank you for taking your time and giving us a review regarding your recent stay at the hotel. We are glad that your stay was satisfied and hope you were able to enjoy all the accommodations we had to offer! We hope to see you again if your are back in the Shippensburg area! Take Care, Het Gandhi

"Overnight stay"

4
08/11/2015

Clean hotel,comfortable beds, surprisingly nice breakfast buffet ,stayed in room with hot tub very nice and relaxing, easy access to Route 81 not in the center of town but just a short drive to downtown

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Christa R, Thank-You for taking your time and giving us a review regarding your recent stay. We are glad you guys enjoyed your stay with us! There are good restaurants and bars in downtown Shippensburg within 1.5-2 miles away from us! We hope to see you guys again if are psssing through Shippensburg! Take Care, Het Gandhi

"Not as good as previous stays"

3
04/11/2015

Rooms are always clean and comfortable , minor issues with checking inn, presumably because of new staffing, we felt rushed to eat breakfast and felt un comfortable with the breakfest staffer who seemed a bit anxious to clean the room at 8:30 food was cold and not cooked , felt rushed to check out

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Liza R, Thank you for taking your time and giving us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Sincerely, Het Gandhi General Manager BEST WESTERN Shippensburg Hotel

"Needs a Good Cleaning but Has a Great Pool"

3
02/11/2015

My title says it all. Great beds, pillows, and bedding--husband loved the heated pool--good breakfast--nice people. The cleaning staff standards were low and pride of appearance was lacking--bathtub scum, dirty mirrors, grit on sink . . . had to buy scrub pads and clean things myself.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear HersheyAmyh, Thank you for taking your time and giving us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Sincerely, Het Gandhi General Manager BEST WESTERN Shippensburg Hotel

"Customer Service"

1
02/11/2015

Stopped at this hotel for the first time and encountered Nikki. She was rude, did not answer questions and was not concerned with her job. I asked her name three times and she would not give it. Finally she wore a name tag! Her check in with others seemed a bit better but quality should not depend on whether the guest is male or female. We will not return to this hotel.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Robert G, Thank you for taking your time and giving us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Sincerely, Het Gandhi General Manager BEST WESTERN Shippensburg Hotel

"VERY NICE HOTEL"

5
25/10/2015

We have stayed at the Best Western Shippensburg previously, but it has been some time ago. This hotel did not disappoint, and was quiet and comfy. We did take advantage of the indoor pool which was quite refreshing. We did not partake of their breakfast, as we had to depart prior to breakfast being served. We would definitely stay at this Best Western again.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Hello Fred, Thank-you for taking your time and giving us a review. We are happy that your stay with us was pleasant and enjoyed all the accommodations we had to offer! We hope next time you guys are you are able to enjoy the hot breakfast we offer!! We hope to see you soon!! Take Care, Het Gandhi

"Oder/venaliation/ bed not made"

3
23/10/2015

The smoke order - over whelming. ventilation was bad, water pressure and i checked in between 330-4 pm, and had to ask if they would make the bed. I have stay at other Best Western and was disappointed in this one.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Catherine, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Sincerely, Het Gandhi General Manager BEST WESTERN Shippensburg Hotel

"Nice hotel in a nice little town!"

5
22/10/2015

Friendly, helpful staff. Nice, comfortable hotel. Since I travel via motorcycle, a good nights rest is imperative. The desk clerk even suggested that I park my Harley under the overhang, to keep it out of the weather. Shippensburg is a really nice town, located in a really pretty spot in Pennsylvania. There are good restaurants nearby, and the morning breakfast provided by the hotel is pretty good.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Larry, Thank-you for taking your time and giving us a review. There are a lot of things to do in Shippensburg and close to the town as well! We are glad that you enjoyed your stay with us and were able to use all the accommodations we had to offer. We hope to see you again if you are in the area! Take Care, Het Gandhi

"Just what I needed"

4
17/10/2015

After four nights in a hotel with a non-working washing machine, my first plan was to do the laundry and reorganize my luggage for a stay in NYC. The desk clerk not only allowed me to check in before the "official" time, and gave me a first floor room close to the laundry but far enough away that it was very quiet. Room was clean and quiet. Breakfast was the usual "hot breakfast options, but better than average because the scrambled eggs were "real" rather than the pre-made "omelets" you get in many hotels. Despite the fact that this appears to be the home base for a lot of Comcast service trucks, it was very quiet. Just what I needed for a restful one night stay.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear BitterootTraveler, Thank-you for taking your time and giving us a review. We are glad you enjoyed your stay with us and the accommodations we had to offer! We hope you were also able to use the area's best indoor heated pool. We hope to see you again if you are in the area! Take Care, Het Gandhi

"basic hotel"

4
14/10/2015

This hotel is basic and a very good value. It is not near restaurants and we found only one gas station nearby. It is very quiet even though it is near route 81. Would recommend this hotel for an overnight or longer if you need to be in the area. Did not use the indoor pool, but it looked lovely.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Steven, Thank you for taking your time and giving us a review. We are happy you enjoyed your stay with us. Hopefully the next time you are here you can enjoy the area's best indoor heated pool and spa! Also, there are fast food places very close to us as well restaurants and sport's bar only 5 minutes away! Tale Care, Het Gandhi

"WARNING ALDHA GATHERING ATTENDEES!!! This is happening right now Thursday Oct. 8, 2015"

1
08/10/2015

I booked well in advance for a nice room. I just arrived and was sent to an old smoke saturated smelling tiny single queen handicap and told I was pretty much stuck with it by the manager. I checked out the room and it had junk piled by the front door. The handicapped bathroom was almost as big as the tiny, stinky, dirty room. i had to leave the room immediately as the smoke smell was adversly affecting me. Of ALL the people who will be arriving after me I am the one they want to shove in a room that reminds me of a laundry room more than a hotel room. He did not offer to move anyone who has not yet arrived though he says everything is "First Come, First Serve"? WE ARE IN THE PROCESS of negotiation still. The manager says there are no more rooms available for the weekend, but he put me in a very nice room JUST FOR TONIGHT. If he does not get a cancellation for tomorrow I am out of luck and must find another hotel. Everything in this town will be full this weekend, be a dump, or be way more expensive. I will also have to use VALUABLE time to move to another room or another hotel if the even is anything available. The manager said cancellations go to the first person in line, but would not guarantee the, even though there is no one has asked, could not guarantee that I was first in line. In other words, just words. I am too tired to find a place right now so I have accepted the only alternate room for tonight (which is nice), but may be foolishly trusting I will get a tolerable room tomorrow. If they make good on what I paid for well in advance they will deserve to have this review updated or removed. For now, though, as other reviews have also pointed out, this place is not worth your frustration. BTW Last month Mt. Hood Best Western was great. In August Mammoth Lakes, CA Best Western was great for three nights on two separate stays. Yet tomorrow I may be searching for anything but a Best Western in that I physically cannot stay in what they claim is all they will give me.. as of now.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Mr. Tam, Thank you for taking your time and completing our survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 717-532-5200. Take Care, Het Gandhi

"lobby hostess"

5
28/09/2015

heading towards home (Canada ) on 81 north we went through snow storms, freezing rain and more all through Virginia ,west Virginia Maryland , and Pennsylvania. finally made it to this hotel and the hostess met us and greated us with a big family friendly smile..her shift replacement hadn't shown up yet but she kept the lobby lit up..it was a well deserved smile and such a great greeter to make sure that we were all checked in and parked..she went out of her way to check the local weather forecast so that we could go to her suggested "cJ's bar and grille and that restaurant was a treat to be there..thank you hostess..best western Shippensburg knows how do it right. this all took place sunday march 1/15

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Dano, Thank-you for taking your time and giving us a review! We are glad you guys enjoyed your stay with us and hoped you were able to take advantage of all the accommodations we had to offer, like the area's best indoor heated pool and spa. We hope to see you guys again if you are ever in the area! Take Care, Het Gandhi

"Unexpected trip"

5
28/09/2015

Unplanned trip, Was happy to have found and stayed at this hotel. Staff friendly, helpful and patient especially when dealing with senior citizens It was not far from the interstate, convenient access For us a yet quiet and peaceful. Rooms were comfortable and refrigerator (a necessary as we travel with certain Medications that must be refrigerated) and microwave in room.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear George, Thank-you for taking your time and giving us a review. We are glad your stay was pleasant and took advantage of the guest room accommodations we offered. We hope to see you guys again if you are in the Shippensburg area! Take Care, Het Gandhi

"clean and comfortable"

5
26/09/2015

beds were great, place felt clean, glad that our dog could stay with us. Front desk Ashley was very friendly and a pleasure to talk to. The pool looked very appealing, although we were too tired to check it out. Breakfast selections standard, decent. Room was quiet enough, no road noise. I like the 2nd floor so that we don't hear elephants above us, just a little noise in the hallways in the morning but we were already awake.

Bwship, Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Hi Judi, Thank-you for taking your time and giving us a review. We are glad you guys enjoyed your stay with us! We hope to see you guys in the near future and enjoy all the accommodations we have to offer including the area's best indoor heated pool and spa! Take Care, Het Gandhi

"Typical Best Western"

4
21/09/2015

Check-in was friendly and quick. We had no complaints about the room. It was clean and comfortable. We were placed on the first floor, which wasn't as noisy as we thought it might be. We usually ask for a top floor where it is quieter, but those rooms were filled since it was a Saturday night. The hotel is conveniently located off of the Interstate, and there are places to eat close by. My only complaint about this place is that the hot tub wasn't hot. The water was the same temperature as the swimming pool. Management needs to look into this.

Bwship, General Manager at BEST WESTERN Shippensburg Hotel, responded to this review
Dear Karoleigh, Thank-you for taking your time and giving us a review. I do apologize about the hot tub and we have taken care of the issue. We are glad that you enjoyed your stay and were able to enjoy the all the other amenities we had to offer! We hope to see you again! Take Care, Het Gandhi