Best Western The Inn at Sharon/Foxboro

The location was great for a concert at Gillette however they gouge you on the price ($600/night) , charge extra to check in early even if your room is ready/available. A bit rundown and breakfast provided was just okay

The room was clean with a comfortable bed and a hot shower. The room was in very good condition indicating a recent renovation. Unlike many hotels they actually had a second chair. Breakfast was above average. There is no pool, but they do have a good workout room (I looked in but did not use), plenty of parking, and nearby restaurant and fast-food outlets. The staff was courteous and prompt dealing with requests. The room price was very reasonable for the area. As an elderly solo traveler, I felt safe there.

Right from the greeting from Dave at the front desk through our departure everything was great. The place was extremely clean and updated. It was renovated last fall.

We cannot comment on the rooms because we never even got to see one. During a severe rain and wind storm last week, the hotel we were staying at lost power, as did many nearby businesses. Since Best Western was on the same street, we decided to try there simply to get somewhere warm and safe for the night. That decision turned out to be a huge mistake. Before heading over, I called to ask if they had electricity. The woman who answered acted as if this was a strange question, which should have been our first red flag. When we arrived, she then told us their power had gone out and their systems were not fully working — the same thing she seemed offended I had asked about earlier. We were told to sit in the breakfast/seating area while we checked prices and tried to make a reservation. It was cold and dimly lit, though she did turn on a light for us. We were extremely quiet and respectful the entire time. I made a reservation through an app (which we use frequently without issue). The app provided a confirmation number, but the hotel claimed it was not showing in their system. After waiting and checking multiple times, there was a shift change at the front desk. The new desk agent was extremely rude and acted annoyed every time I politely asked if the reservation had come through yet. The app's customer service attempted to call the hotel several times, but no one answered. They then canceled and rebooked the reservation. While this was happening, the front desk employee told us that we had been there “too long” and that we were “loitering.” He then gave us 10 minutes to leave or else. We were absolutely appalled. We had a reservation in progress, were not causing any disturbance, and were simply sitting quietly waiting for confirmation during a dangerous storm. We were not loitering — we were potential guests who had already paid for transportation to get there. Because of his behavior, we were forced to leave and walk across Route 1 in freezing rain, with traffic moving quickly and streetlights not working, just to find safety. We had no car and nowhere else nearby to go. We are a quiet, respectful family who stays in hotels often due to personal and medical reasons, and we have never been treated this way. The lack of compassion, professionalism, and basic customer service was shocking. This experience has completely turned us off from Best Western. One star is too generous for the way we were treated, and it is unbelievable that an employee is allowed to speak to guests like this.!

Great location perfect for a NFL game overnight. Staff was friendly. Beds were comfy, spacious room and very clean. Recommended

Unprofessional front desk Gabby blamed my family for noise that we complained about and secretly tried to charge us for it without any notification. Even though she personally checked me out with smile thanking me for staying. We are in the state for my son's baseball tournament. All 4 days we were out of the hotel no later than 8am and not back until 830 for bed. We showered and went to bed everyday. (90% of our team stayed in another hotel so we went to them to hangout and play). My advise is to complain from the beginning because I never did and got the shaft. My 7 year old picked up a Dirty tampon applicator on floor next to the bed that has no underneath, I said nothing. Zero notification there was no pool, didn't complain. My dirty bathroom, didn't complain. The constant noise from neighbors, I complained ONLY after it was blamed on me. Gabby claimed she confirmed it was our room because she went in the room under us and heard noise. Never came to my room when I complained to hear it wasn't my room. Never actually physically went to the neighbors room to tell them to be quiet. Quiet time is 10pm-8am, but at 845 she's calling my room to tell me to be quiet, we had been in the room 12 minutes by then. However, I had another from desk lady tell me she knew it wasn't my room and that room 104 complained and she notified them it was not my room (220) but the room next to me 222. They allowed their children to run up and down the halls, yell, jump, slam doors and more. I'm not the type of person to complain when I'm in a communal area, but I wish I did.

DO NOT stay here. I also have a video of a (bed) bug crawling under the mattress. We left immediately and they had the nerve to suggest we “brought bugs in a vile” and planted them there. We said what about the shi&-#* stains on the mattress?!?!?! It's repulsive and that is putting it politely. We're at a Marriott now for 1/2 the price (they charged us $1100 for 3 nights bc of the Army Navy game).

I stayed 2 nights for business. Staff was friendly, hotel was clean, parking and room access from parking lot was very convenient, beds and pillows very comfortable, room was clean and efficient, Breakfast was Awsome! Price very reasonable! Location was convenient for my purposes.

Overall a pleasant stay. Complementary breakfast was satisfactory with ample supply of scrambled eggs, bacon (which I don't eat but others were scoffing up!), and home fries, along with yogurts, pastries and juices. Coffee pf course!!

I'd be unlikely to recommend this location to anyone. Hotel is well located off the interstate, but in great need of updates. Musty air in the bedroom wasn't welcome. Will be looking for a different hotel next time I'm in the area.