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Best Western Plus Arroyo Roble Hotel & Creekside Villas, Sedona

4.5/5  - basé sur 2292 notations.
400 N State Route 89A, 86336-4214, Sedona, United States - See map
Best Western Plus Arroyo Roble Hotel & Creekside Villas - Best Western Plus Arroyo Roble & Creekside Villas The Best Western Plus Arroyo Roble Hotel & Creekside Villas is ideally located in the center of Sedona. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Arroyo Roble Hotel & Creekside Villas offers great value to each guest by providing amenities typically found in larger resort properties. As our guest you will enjoy. Location: conveniently situated in the heart of Uptown Sedona-steps from fine art galleries, shopping, and restaurants for which the area is known. The hotel also offers over 600 feet of private frontage on sparkling Oak Creek. Surround yourself with ancient Sycamore trees and sounds of the Creek- a hidden gem in Uptown Sedona! World Famous Red Rock Views: as the tallest building in Sedona, the hotel provides five floors of unobstructed panoramic views from your private balcony or patio. Town view rooms are also available. Free breakfast: we treat our guests to a complimentary hot breakfast buffet of freshly prepared scrambled eggs, meats, potatoes, cheese, waffles, cold cereals, yogurt, bakery breads, fresh fruits and a full complement of beverages. Comfort: each guest room is tastefully appointed with Simmons® plush pillow top mattresses together with quality linens and a variety of pillows. Hotel rooms include 46-inch LED TV's offering over 60 channels, DVD Player, free Wi-Fi, refrigerator, and microwave. The upgrades: North Signature & North Signature Plus rooms offer a fireplace, private patio or balcony, 42-inch LCD TV, wet bar, shower with body sprays, and optional jetted tub. Creekside Villas are the properties most spacious alternative that can accommodate up to six guests. Nestled on the banks of Oak Creek, the two-story Villas include a living room, two fireplaces, private patio and balconies, full kitchen, and more! Recreation: complimentary use of the exclusive Arroyo Roble Clubhouse includes an indoor pool, outdoor pool, steam room, sauna, game room, in/outdoor whirlpools, and fully equipped exercise facility. The hotel also offers an additional outdoor pool with fabulous red rock views.

Best Western Plus

Arroyo Roble Hotel & Creekside Villas

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 2292 guest reviews
NOTE ISSUED
Excellent
1503
Very Good
624
Average
118
Poor
32
Terrible
15
REFER TO NOTICE
Business Business
32
Couples Couples
895
Family Family
908
Friends getaway Friends getaway
234
Solo travel Solo travel
51
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Sedona Trip"

5
04/12/2018

This is a great hotel in uptown Sedona and just a short stroll to shops, bars and restaurants. If you can, book a balcony room to take advantage of the fantastic views straight from your room. The hotel was very well kept and the free breakfast was well presented with a good choice of cold and hot items. Rooms were clean and well equipped with maid service very good and all other staff including reception and breakfast were very good.

"parking was an issue"

3
02/12/2018

I rented a signature king bedroom with a fireplace and a great view. The TV was smaller than I expected. It was definitely not 52 like I had been told. The signature rooms are in a separate building and have separate parking from the other rooms. The issue was that BW is currently upgrading a room to make it a model - for what I don't know. Anyway there is some work being done at the hotel and the workmen and their big trucks parked in the parking lot for the signature rooms - AND in the handicapped spaces. To get to the room you could either go up 8 steps and in the door to the building or go from the parking lot up to the street, along the sidewalk and in the gate to the door to the building (best way for handicapped). It was very quiet in my room and the free breakfast was good. Walk down to the creek to enjoy the sounds of nature. Will consider a creekside villain the future!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello LovemyAcura. We are very sorry that you had a challenge with the parking. We are remodeling a guest room but the construction crew have since been advised to where they should be parking. Please accept our apologies for the inconvenience. And yes, please come back again and enjoy one of our spacious creekside villas!

"Amazing views"

5
23/11/2018

This hotel is squarely located within walking distance of restaurants, galleries, and shops, and it has exquisite views of the Snoopy Rock range. We were glad that parking was provided, and we were also nicely pleased with the breakfast offered, with particularly friendly staff in the dining room. The room itself was in generally good condition (could've used some minor updating, here and there), but it was truly all about the view from balcony. We would definitely stay at this location whenever in Sedona.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello SVSBLR. Thank you for staying with us and sharing your review with us. We will be renovating our rooms this next year and we hope that you come back to see all of the wonderful improvements that we will be making. See you again very soon!

"Wonderful location in Sedona"

5
21/11/2018

Be sure to request a room overlooking the magnificent red rocks. Breakfast was a great way to start the day - yummy !!! Service and staff exceptional. Would come back in a heart beat - loved Sedona. Be sure to do the Pink Jeep tour to see the red rocks up close and personal.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello cjhkch. Thank you for your kind review about your stay with us and thank you for being our guests! We hope to have the opportunity to serve you again very soon!

"Absolutely the best hotel & location in Sedona!"

5
13/11/2018

This hotel is right in the middle of town and overlooking the red rocks. Perfect spot to stay. Walking distance to shopping, bars, restaurants, tours, etc. The outdoor pool was nice. Another indoor/outdoor pool is available in the lower Creekside Villas. The lobby was stunning with a nice cozy fire going in the fireplace. Hot breakfast was served daily in a building next to the lobby with indoor and outdoor patio seating. Ham, eggs, potatoes, pastry, sausage, breads, fresh fruit, hashbrowns, etc. and everything was really good. The hallways to rooms were open to the outside –each room had a nice door mat welcoming you to your room. We were in Room 406 It was perfect with a nice balcony with chairs & table. We enjoyed morning coffee watching the sun come up over the mountains & some wine watching the sun go down in the evening. The grounds were spectacular with nice statues & fountains and of course the beautiful red rocks right there. Free parking. Comfortable king bed & pillows. Nice to have 2 luggage racks in the room. Staff was very friendly & helpful. I can't say enough about the view from our room. It was pure heaven!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Heatherru. Wow! Thank you for your awesome review of our hotel and about your stay with us! We are so glad that you enjoyed our hotel and your time in Sedona. We hope that we will always be your first choice when your travels bring you back to Sedona!

"Excellent for our needs"

5
08/11/2018

We booked this as its in Uptown and we wanted to be close to the various tours and also it accepted pets. We have a small dog and their grassy area for dogs is very nice, kept clean and they provide bags. Our check-in was great and we were offered a nice map of the area as well as a booklet of Talaquepaque. I thought that was a nice addition. Our room was very nicely appointed with nice amenities. I loved the Keurig coffee machine and they have coffee in the lobby also. Our view from the balcony was wonderful and relaxing. We were very close to both the Pink Jeep and Trolley tours. The breakfast was much more than a continental breakfast and had hot and cold food as well. Nicely done and plentiful.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your kind review of your stay with us, Thelma B. We are so happy that enjoyed everything and we hope that we have the opportunity to serve you again very soon!

"Just okay"

3
08/11/2018

The hotel is walking distance to the town. The rooms have very nice views and its beds are not comfortable -very mushy. We arrived at 2.00PM with our 1 year old and they told us to wait until 3 to check in- we went during low season so it was not sold out but check in it is very strict no exceptions. The hotel has a big parking lot but it can be far from your room since it is on a hillside which was not an issue for us. Breakfast is typical -nothing special and served in a detached building. The person at the front desk was not energetic or welcoming not rude either just with lack of enthusiasm. Overpriced for sure.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello LuciaDel. We are sorry that we were not able to check you in early. This is not our low season and we are usually sold out. We also apologize that being located on a hill, parking can be challenging. We normally get raving reviews about our breakfast so we again sorry that you did not enjoy it. We hope that you will give us another chance in the future. Safe travels!

"Fantastic "

5
07/11/2018

Great, friendly, helpful staff. Easy check in and out. Rooms clean, bed a little soft but comfortable. Outstanding views. Downtown shops and restaurants a short walk. Easy drive to many sights. Outdoor pool. Breakfast has both hot and cold items. Great place. Stay here.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello mslade. We are so happy that you enjoyed your stay with us and your time in Sedona. We are very fortunate to be in the location that we are with the awesome views and with so many shops and restaurants within walking distance. We hope that we will have the opportunity to serve you again very soon!

"Great location, great service"

5
05/11/2018

The hotel is perfectly located to walk about quaint Sedona or access trailheads quickly. The rooms are clean, the staff are friendly and helpful. The lock on our first room broke on a Saturday evening, but the hotel was booked solid. Although they couldn't re- room ya that night, we stuck it out and the next day we were given an upgraded room - upgraded to the 2 story villa condo on the stream with ALL the bells and whistles. Excellent compensation for a minor inconvenience! Thank you to Eric and Nick, the staff who made it happen.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello NancyJammer. Thank you for choosing our hotel for your time in Sedona. We are glad that you enjoyed the upgrade to one of our spacious villas. We will share your kind comments with Eric and Nick. We hope we have the opportunity to serve you again very soon!

"Great stay in the center of town!"

5
30/10/2018

Great hotel in downtown Sedona, within walking distance of shops and restaurants. Rooms have an amazing view. Great full breakfast too, eggs, meat, even a breakfast casserole. I would definitely stay here again and again.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello beamer98. Thank you for choosing our hotel to stay at during your time in Sedona. We are so glad that you enjoyed everything, including our awesome complimentary breakfast. We hope that we will have the opportunity to serve you again very soon!

"Excellent resort and location within Sedona"

5
29/10/2018

The Resort provided everything we could possible need during our one week stay. The indoor and outdoor pool were well maintained and enjoyable. The TV and WiFi were excellent as well as brand new beds (one King and two Twins). The kitchen was well supplied and the washer dryer combination was excellent as well. We had a great time, no complaints to report. The desk staff of Susan, Catalina, and Mary Beth were always cheerful and helpful.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello A458YJjamesb. We are so glad that you enjoyed your stay and your time in Sedona. Please come back and stay with us again very soon!

"Lovely fireplace! Great location!"

4
28/10/2018

The Arroyo Roble resort is ideally situated in downtown Sedona, perfect for walking to shops & restaurants. Our two bedroom townhouse was spacious, well equipped, boasted two & a half bathrooms but the living room furnishings were almost ready for upgrades! The grounds were well maintained & barbecues were available to guests at a nearby courtyard area. Staff at the resort were very helpful!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Extraordinary282284. Thank you for staying with us during your time in Sedona. We are glad that you enjoyed our spacious villas and our awesome staff. We will be renovating our rooms within the next year and we hope that you will return so you can experience these wonderful improvements. Thanks again!

"A really great place."

5
27/10/2018

A really great place, kept up to date well, plenty to do including pool tables, indoor pool, with a down town location literally within walking distance of the downtown area. Place was very quiet at night. The activities around town and the area like Blazin' M Ranch.train ride, National Parks and State parks are really beautiful.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello mugshall. We are so glad that you chose to stay with us during your time in Sedona. We are happy that enjoyed all of our wonderful amenities and we hope that you will stay with us again in the future!

"Sunny Arizona"

4
25/10/2018

The hotel was very nice. Staff was helpful and polite. Down fall was our frig. did not work well in our room. But other than that very nice place to stay. Great location right down town. You can walk to all the shops. Parking was a little tricky, tight areas. Housekeeping staff very friendly and would bring you whatever you needed. Price was ok, not to expensive and not cheap either. It did rain during our stay which was a bummer. Wanted to do the jeep rides but wife was against it. Shops and food were pretty good and not to price.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Randy A. We appreciate you being our guests during your time in Sedona. We are sorry that your refrigerator failed to work properly and we hope that this would not keep you from staying with us again in the future. We hope that the weather will be better next time and that you will be able to enjoy a jeep tour of Sedona!

"Best hotel in Sedona!"

5
20/10/2018

Terrific location in Uptown Sedona, very close to shopping and tour options. Very comfortable room with an excellent complimentary breakfast. Hotel staff are very friendly & helpful. We always stay at this hotel when we visit Sedona.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello TomDargan. We are so happy that you enjoyed our location. We are very fortunate to have such an awesome staff that work very hard to insure our rooms are super clean and our breakfast staff goes out of their way to provide the best possible complimentary breakfast that they can. Please come back and stay with us again very soon!

"Anoyher great vacation at Arryo Roble"

5
20/10/2018

We always enjoy our time here The resort is close to downtown (shopping,restaurants), The BBQ area down by the creek was great We enjoyed both pools We used the game room, The sauna was great after our long hikes.The grounds with all the large trees made you feel you were in the woods The sound of the creek was soothing.The units are very large for timeshare standards. Both bedrooms upstairs with bathrooms.A half bath down was also convenient.New mattresses and sheets were exchanged while we were there.All the employees were very helpful.This was a great vacation overall Thanks Arroyo Roble .

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello DayTrip463573. We are so glad that you enjoyed your stay with us and your time in Sedona. We are very fortunate to be in the location that we are. We hope that we will the pleasure of serving you again very soon!

"Heaven! "

5
16/10/2018

My husband and I stayed here for 3 nights after nearly 2 weeks in Hollywood and Las Vegas. Even driving into Sedona gave us a sense of peace and normality, and it continued on our stay! This hotel was fantastic! Our room was on the top floor and overlooked the red rocks! Although the hotel is older in style, it was spotless and in the best location! We arrived around 7.30pm after driving from Las Vegas, check in was great and we were so happy to have a balcony where we could just relax, have a drink, and soak in the beautiful view and fresh air! Breakfast was included and it was fresh, delicious and lots of variety (although my husband was obsessed with the waffle maker and that's all he ate)! The pool area is beautiful, and as the hotel isn't too big, it is a short walk from any room. Parking is onsite and free, BONUS!! The front desk also have a great variety of snacks, drinks and toiletries which was a very nice touch. The short walk down to the creek was wonderful, there are great bars and restaurants right outside the door, along with fantastic souvenir and fashion shops and tour offices. We also found a supermarket and laundromat not far! So glad we found this place on Tripadvisor, as it was one of our favourites along our 5 week road trip. We couldn't have asked for anything more!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello sharyn_watt. Wow! What an awesome review that you provided for our hotel. We are so glad that you enjoyed everything about our hotel and we hope that we have the pleasure of serving you again very soon!

"Great Resort in a Perfect Sedona Location"

5
14/10/2018

This resort is located just off the main drag in Sedona - just a short walk away. The units are updated and in excellent condition and are well-equipped with everything you could need and more. The pool area is very nice with plenty of lounge chairs and towels. There are game rooms with Foosball, Air Hockey, Pool and Pingpong which made great fill-ins on a rainy day. This is one of the best RCI properties we have ever stayed in.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Caroline H. Thank you for staying with us. We are glad that you our amenities and we hope we have the pleasure of serving you again very soon!

"Great location"

5
14/10/2018

Friendly staff, great. Location, fantastic views of red rocks. The breakfast was one of the best. Restaurants and shopping close by. Sedona is beautiful place to vacation. Hotel has a pool indoor and outdoor and a gym .

"Great Place"

4
14/10/2018

If you're looking for a great, centrally located hotel in Sedona this is for you . Large, clean rooms, Walking distance to all shops, restaurants and tours in Uptown Sedona.Extremely helpful staff and hones housekeepers!

"Well Placed"

4
12/10/2018

Well placed for either Oak Creek Canyon or the main tourist area of Sedona. Reception was very good, friendly, efficient and helpful. We had a top floor room at the rear of the hotel just across form the lift. The views were wonderful and we never heard the lift. The room was above average size, clean and quiet. The breakfast room was in a separate building. There was ample seating both inside and out. There was plenty of choice and the staff kept everything filled. It is conveniently placed for restaurants and shops within easy walking distance.

"Fantastic View!"

4
11/10/2018

The hotel looked a little run down on the outside (like maybe it needed a fresh coat of paint or something), but our room was nice enough and it was clean and comfortable. I was disappointed that our private "balcony" on Room #103 was not private at all as several other rooms had to pass in front of us to get to their rooms. This can easily be remedied if you get a room on the back side that's NOT on the first floor because all of the upper rooms really DO have private balconies. We requested a room on the top floor but didn't get one. The floor was never vacuumed either and we were there 3 nights. Nevertheless, our stay was comfortable and quiet and the view of Snoopy Rock and the other red rock formations was just fabulous! The free breakfast was great too. Will definitely stay here again if we're in the area. It's a good value.

"Right in Uptown Sedona"

5
07/10/2018

Facilities were above average. Location great, right in uptown Sedona near shopping and restaurants. Have to climb a steep hill, though, to walk to them. Nice pool/whirlpool/clubhouse. Only issue was no shampoo when we arrived -- did not discover this until we were ready to shower after traveling all day... Bring your own or buy some before you check in!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello elsman98. We are so glad that you enjoyed our location and facilities. I am so sorry that we overlooked putting shampoo in your room. I will share this information with our housekeeping team so it does not happen to another guest. We hope that we will have the opportunity to serve you again very soon!

"Fabulous Stay in Sedona"

5
03/10/2018

Our stay was excellent! The BW Plus Arroyo Roble Hotel is the perfect location with beautiful views of the gorgeous mountains of Sedona. Service was professional and friendly. We had an end room which is a bit larger than most. Housekeeping was good. The breakfast buffet has everything you could want. Would definitely stay here again. Can't wait to return for another perfect vacation.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello TeresaM5042. We are so happy that enjoyed your stay with us and your time in Sedona. We hope that we have the opportunity to serve you again very soon!

"Great Hotel & Perfect Location"

5
03/10/2018

This hotel is situated in the perfect spot in Uptown Sedona. We stayed on the top floor and the views of the red rocks from our private balcony were spectacular. The hotel as a whole has everything you need from clean rooms with microwave & fridge, pools, full buffet breakfast and 24hr coffee in the lobby. The staff are friendly, courteous and helpful. This hotel is within walking distance to restaurants, shops and gorgeous views of the red rocks. We would definitely stay here again.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello JacquilB. We are so happy that you enjoyed your time with us and all that Sedona has to offer. We hope that we will have the pleasure of serving you again very soon!

"Gorgeous views, comfortable beds and great breakfast"

5
25/09/2018

My husband and I stayed just one night but I would return in a heart beat. The room we had was in the perfect location , 109, overlooking the beautiful red rock mountains. The beds were so comfortable and we loved the added features of microwave and refrigerator even though we did not use them. The location was within walking distance to all the shops and the pink jeep tours. Breakfast was a wonderful surprise. I enjoyed fresh fruit and spinach omelet. My husband enjoyed the fresh waffles (make yourself) , eggs, bacon, sausage, and fruit. It was our meal for the day holding us over until dinner. I love Best Western now and this one did not disappoint! I highly recommend..you will not be disappointed. BTW, pool was great too!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello familygirls. Thank you so much for your glowing review of your stay with us. We are so happy that you enjoyed yourselves and we hope that we have the pleasure of serving you again very soon!

"20th Anniversary stay"

5
24/09/2018

My husband and I stayed here for our 20th anniversary. We stayed on the fifth floor. Loved our room and the balcony view. Rooms were clean and the king bed was very comfortable. We used the pool several times and enjoyed that. We were happy with the breakfast that was provided. This hotel is in a great location as we were able to walk to many places. We would definitely stay here again if ever in the area.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello vcedell. Thank you for being our guests and choosing our hotel to celebrate your 20th anniversary. We hope you have many more enjoyable years together and that you will choose to stay with us whenever you come back to Sedona!

"The PLUS makes a difference!"

5
23/09/2018

I was leery about staying at a Best Western for a luxury-type trip to Sedona. But after reading reviews and checking out photos, we decided to give it a try. Glad we did! You can't beat the cute appearance, stunning view, great staff, perfect uptown location, and nicely appointed rooms (super comfy beds!), The complimentary breakfast was the perfect way to prepare for a hike ... and the steam room was the perfect wind down afterward. It was a great stay and a great value!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Amy C. We are so glad that you enjoyed your stay with us. We do not consider our hotel to be your normal Best Western Plus. Our location and resort like amenities truly make us a special property. Please come back and stay with us again the next time you return to Sedona!

"Exceeded Expectations!"

5
21/09/2018

This was our 1st trip to Sedona and wanted to stay close to shops and restaurants. We don't typically stay at Best Westerns but have to say it was excellent! The young men who checked us in and out were very pleasant and explained everything we needed to know very well (not so fast that I have to ask them to repeat themselves). The room was ready early and we had an unbelievable view. Breakfast in the AM was one of the best I've had at similar hotels. Staff were attentive and very friendly. I would recommend the hotel!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Susan G. We are glad that you gave us a chance and found out that we are not your average Best Western. We will share your kind comments with our entire staff. We look forward to having the opportunity to serve you again very soon!

"Trip thru the West"

5
21/09/2018

Out of the last 9 BW Plus Hotels we have stayed in now doing our Trip thru the West this has been the BEST By Far BW Plus. i really hate when Hotels(of any brand) over charge for staying in their place just because of the location or event is taking place. This is what I refer to Price Gouging!!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Durward T. We are glad that you were pleased with our hotel. We try to keep our rates very competitive and we hope that all we have to offer makes it worth it. Please come back and stay with us again very soon!

"Rooms should be cleaner "

3
20/09/2018

Pros: The hotel is in good location with very nice views. Breakfast is included and it's your normal American breakfast. Cons: The rooms have to be inspected and cleaned better especially the bathroom area, we definitely don't want to see someone else's hair in the shower tub!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Valdmanval. Thank you staying with us. We are glad that you enjoyed our location and our awesome views. I am very sorry that your room was not to our normally high cleaning standards. I will share this information with our housekeeping team so as to insure we continuously provide the best and cleanest room possible. Thanks again and we hope to have the opportunity to serve you again in the future.

"Rooms should be cheaper"

2
20/09/2018

I think the basic room should be in the $100 range. The beds were alright and the breakfast was alright. The view was the only best thing here. Breakfast was like you could get anywhere else with a little more choices. I wish they had better beds and a fountain machine in the breakfast area and a cook to make you breakfast items. Staff was nice and friendly.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello tybd00. Thank you for staying with us and providing feedback about our hotel. We do have some of the best possible views in Sedona and we are one of the few properties to have private access to Oak Creek. Our guests really appreciate that we offer resort like amenities with the only racquetball court in Sedona, as well as steam room, sauna, gameroom, tennis, work out facility, etc. Our breakfast is rated as one best in the entire Best Western portfolio. We are sorry that you felt our rates are high but Sedona is a very popular destination and many properties charge much, much more. This especially true considering all of the amenities we offer. We hope that if you ever return to Sedona, you would consider staying with us. If you are more comfortable spending $100 for accommodations, you may be able to find a few older motels in the off season that may fit that budget. Thanks again and safe travels!

"Loved every minute of it."

5
20/09/2018

Well, our start was a little rough, when we were issued keys to an occupied room. However, the view, the friendly staff, the fantastic location of the place and all the amenities made up for it. After 5 days I had all forgotten about the mishap. Breakfast is abundant, warm and large in selection. The location of the hotel is as central as it gets, on the old part of town. An easy stroll takes you to many more restaurants and shops. NOW THE SECRET!: the hotel OWN 7 condo next door on the creek!! yup, and the condos are lovely! so if you are planning a vacay with fam, those would be perfect. I didn't know about it, but I'll keep the option in mind for the future. The water running at the creek is so relaxing, but the view from the hotel room were breathtaking, too....

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello darlingdearest. Thank you for your wonderful review of your stay with us! Sorry for the original mishap but we are glad that you enjoyed everything else. Please come back and try staying in one of our spacious villas that you mentioned. They are very comfortable and sit right on Oak Creek. See you again very soon!

"Beautiful room with amazing views from private balcony"

5
19/09/2018

Well located with nice place to exercise the pooch. Great staff. Amazing breakfast. We stayed on the canyon, not the highway side, and loved the views and quiet. Well landscaped grounds with nice pool. Front desk staff directed us on a great hike.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Cristin C. Thank you for staying with us. We are glad that your enjoyed our hotel and our great location. We hope that we have the opportunity to serve you again very soon!

"Perfect location!"

5
19/09/2018

This was our second stay at this hotel. First of all, the staff is exceptional. We had a great breakfast every morning (which is included with your stay), the rooms were clean and we had a great view. We liked hanging out at both pools and using the game room at night. We love the location as we're right in town. Plan to stay here when we visit next time.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello klbrownee. Thank you for your awesome review of your stay with us! We appreciate you being our guests and we can't wait for you to return the third time!

"Perfect Location to see Sedona."

1
14/09/2018

You are right in the middle of Beautiful Sedona's shops and places to eat and to have a beer. The view from the rooms balcony is worth a million. Very expensive but if you check the day before You will get a better deal. We got out room for $150 less that way. Rooms are small, bathroom is very small and only one towel.

"Perfect Place, Perfect Setting"

5
31/08/2018

My wife and I strayed here for two (2) nights and we loved it. We were on the second floor, seems like the first, room 202, and we had a magnificent view of the valley and the mountains (see photo), overlooking the oval pool. Room was small but fine with a refrigerator and a balcony big enough for both of us to relax and read and look at the scenery. Parking was free (we drove from Phoenix) and it was perfectly located in the heart of the shops and restaurants. I would stay here again. It's not the most lavish place, but for the amount of time you spend in your room, it was well worth the price. Very friendly and hellpful front desk people.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Russell2501. Thank you for your kind comments. We are glad that you enjoyed Sedona and your time at our hotel. We hope that we have the opportunity to serve you again very soon!

"Awesome Trip to Sedona"

4
29/08/2018

Very lovely hotel! The breakfast buffet and the guys were 10 stars! The bathroom area needs to be updated, very small, plus we ran out of hot water 2 days in a row. View from our room was breath taking. Staff very very friendly. Great location walking distance to every where in Sedona

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Shelley M. Thank you for your kind comments about our hotel and staff. All of our team work very hard to insure our guests are comfortable and happy. I apologize about the limited amount of hot water during your stay. We have gotten this problem resolved. Also, we will be renovating our rooms within the next year. Please come back and stay with us again very soon!

"Stayed in The Cottage."

5
27/08/2018

Loved the separate bedrooms, living area, kitchen area. It was having our own house. It was nice to have the privacy. Unobstructed View of the beautiful red rock. Hotel could be been cleaner. Sprayed everything Lysol. Toilet boat had a smallish unwanted relic. Would definitely go back.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Swenden. Thank you for staying with us. We are glad that you enjoyed our Villa and the awesome views that we have. I am sorry that our housekeeping staff did not provide the level of cleanliness that they normally do. I will share your feedback with them so that we can even further improve our operation. We hope to see you again very soon!

"Location"

4
27/08/2018

My husband and I stayed here one evening on our way to Grand Canyon. The view from the balcony was beautiful, great location to park your car and walk to shops and restaurants. Hotel was clean and breakfast was very good. Overall all pleasant stay.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello marymigler. We are so glad that you enjoyed your stay with us. We hope that you will come back and stay with us again, and hopefully for a longer stay. Thank you for being our guests!

"Absolutely Great!"

5
26/08/2018

My husband and I LOVE this place! Beautiful views of the red rocks, great breakfast, and lots of different pools and spa facilities. Right in downtown Sedona, so walking distance to restaurants and other fun stuff! The creek that runs through the property is a little hard to get in and out of, but is beautiful!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello F2992SVmicheller. We are so happy that you and your husband love our hotel! We are fortunate to have the views and location that we do. We hope you come back and stay with us again very soon!

"Great location"

5
26/08/2018

This hotel is in a great location to walk out your door and walk around town. Have great views out your window. The staff were excellent and more than willing to help in anyway. They serve one of the best free breakfast I have ever eaten in a hotel. The rooms were very clean.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello John A. Thank you for your awesome review of your stay with us! I am very proud of our staff and they do everything they can to insure our guests are happy and comfortable. I will share your kind comments with our entire staff. See you again very soon!

"Perfect hotel!"

5
09/08/2018

Wonderful stay! The hotel and staff were wonderful, very accommodating. Dan, the General Manager was exceptional. He and Monique went out of their ways to make sure our stay was perfect. The hotel was very clean, beautiful views all around property. The breakfast each day was wonderful. We will definitely be back on our next trip to Sedona,

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello X6256BKandreaj. Thank you for your very kind review about your recent stay with us. We are so glad that enjoyed your time in Sedona and we hope that we will have the opportunity to serve you again very soon!

"Perfect location in Sedona"

5
05/08/2018

This is our fifth time to Arroyo Roble time shares. They are located along Oak Creek behind the Main Street of Sedaona. The grounds are beautiful and private but you have ready access to shopping. The units were built in the 1980's but are well maintained and clean. This visit was a family reunion where we were lucky enough to have five units together which sleep 6 people. There are lots of activities including pool, game room, racket ball, tennis and basket ball courts. We highly recommend it.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello wmc1946. We really appreciate that you continue to stay with us. We are so happy that you were able to enjoy your family reunion. We hope that you will always choose to stay with us when you return to Sedona. Thanks again!

"Great hotel"

5
04/08/2018

We have stayed twice at the Best Western Plus in Sedona, AZ. The pools are large enough for laps. The work out area was disappointing because it was hot and very small. The breakfast buffet cannot be beat. Very conveniently located for walking to Starbucks, restaurants and shopping.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello collias. We are glad that you enjoyed your second stay with us. We are sorry that our gym is not larger. We will definitely check in to why the AC was not working better. It is hot in Sedona this time of year, but we always want our guests to be comfortable, even when they are working out!

"Great hotel"

5
26/07/2018

We had amazing time on our vacations, me, my husband and two boys, age 6 and 10. The units are spacious and very comfortable. They are not modern but the rooms have some charm. Three balconies, 2.5 bathrooms, hard to beat this. The location is absolutely amazing and we fell in love with Sedona. We did trips to Page and Antylope Canyon and Grand Canyon (staying one night in each place). We did a lot of hiking and spend time in creaks around, travel to Jerome City (crazy ride). We absolutely had a blast and we will be back.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello ar580. Thank you staying with us and for providing an excellent review of your stay in our villa. Our guests really love how spacious and comfortable they are and it is nice be located right on Oak Creek. Please come back and stay with us again very soon!

"Great stay! "

5
24/07/2018

I stayed 2 nights at this lovely hotel, on a girls trip with my 2 adult daughters! It was perfect, when we were finished hiking for the day we parked the car for the night and explored the cute little towns shops and had a nice dinner, a few drinks and walked home! The staff is wonderful and the view was incredible! It is a touristy little area of town, but hey, we're tourists:)

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello DiDan30. Thank you for your kind review of your stay with us. We are glad that you enjoyed Sedona and our hotel. We hope that we have the opportunity to serve you again very soon!

"Lovely Hotel"

5
16/07/2018

We loved our stay in Sedona at this Best Western. We really loved the selection of breakfast items each day! It was nice to have it right on site to start our day. This is why the price of the hotel was of great value!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello klynnfin. Thank you for being our guest and sharing your feedback concerning your stay. We hope that we have the opportunity to serve you again very soon!

"Sedona trip"

5
13/07/2018

Wonderful location in walking distance to everything uptown. The traffic can get pretty rough in that area, so being able to walk saved us a lot of frustration. Our room was so comfortable, with nice pillows and mattress.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Glenda M. Thank you for your kind review about your recent stay with us. We hope that you will choose to stay with us again when your travels bring you back to Sedona!

"Almost a five"

4
11/07/2018

I agree with the earlier reviews - amazing views from very clean rooms. The breakfast was excellent - from hot dishes to fresh fruit, cereal, pastries and yogurt. The pool was well-maintained, with lots of seating. I had an executive king room in the north building. It was spacious, quiet and the balcony became my favourite place. The view was beautiful. The little fridge and microwave made snacks and light meals easy. The location is important. The hotel is at the north end of “uptown”. All of uptown is easily walkable. Nonetheless, the traffic on the main road is busy during the day. The traffic noise was minimal, though. All of the staff I spoke with were warm, helpful and gracious. I would have given this hotel a 5/5 but for the guest laundry room. It was easily apparent that the laundry room hadn't been cleaned recently - dirty floor, spills on the machines and lint balls everywhere. I would stay here again, but would bring lots of clean clothes.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello bizzyone. Thank you for your review of your stay with us. We are glad that you enjoyed your stay and the accommodations. I apologize that we overlooked keeping the guest laundry room clean. I will share this with our housekeeping staff so that this is not overlooked again. Thank you for being our guest and we hope to see you again very soon!

"Amazing Views"

5
09/07/2018

This Best Western was great! We loved the view from our room. Clean and very comfortable. The breakfast that is included was wonderful. Very friendly staff. We would definitely go back and stay again.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello four4thesun. Thank you for your complimentary words. We are glad that you enjoyed your stay with us and we hope that you will stay with us again when your travels bring you back to Sedona!

"Great view, great location, great service!"

4
30/06/2018

My husband and two teenage daughters stayed for two nights - great location for access to shops, restaurants and hiking. The view from our room was incredible! Double rooms are large but could use some updating. Breakfast is plentiful and very good. Two issues - the beautiful pool was unusable which was a huge disappointment for the girls. We also had an issue with the lock on our door, which was inconvenient, but the manager was extremely helpful and offered to move rooms for us and also offered a credit for the inconvenience. Overall a great hotel for exploring Sedona.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Dana L. Thank you for your review of your stay with us. We are glad that you enjoyed your time in Sedona. We are sorry that we were having some issues with our closest outdoor pool. We have since got the problem fixed, as well as the door lock issue. Remember that we have two other pools when you come back to stay with us again. It was a pleasure to meet your family and I hope your daughter feels better. See you again!

"Great location"

5
29/06/2018

This resort was perfect for a base to visit the Grand Canyon, Painted Desert, Petrified Forest, Glen Canyon and the surrounding area. Day trips were 2-3 hour drives one way. Made for long days but it was great to be able to see so much during our stay. The resort was a perfect place to return to for relaxation. Grills and the courtyard were nice to have also.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello njlong62. We are so happy that you enjoyed your stay with us! Our location does offer some great day trips and how nice is it to return to the beautiful red rocks of Sedona to relax and throw something on the grill? Please come back and stay with us again very soon!

"Delightfully Surprised..."

4
25/06/2018

A friend made reservations at this hotel for a group gathering in Sedona. This is a nicely situated hotel in Uptown Sedona. A little quieter area, though during the day, traffic can present issues with leaving the property. Parking is a bit strange, so get checked in and park right away in one of the higher levels so you don't have to climb a mountain to get up to the hotel again. The facility was extremely clean, the room was nice, the beds super comfortable, cable tv had a nice selection of channels, small refrigerator in the room...but the bathroom was small. It was very clean and the shower was nice, but much smaller than I had expected. The manager, Nicholas, couldn't have been kinder when making certain everyone's needs were met, the hotel breakfast in the morning had the most delicious choices, and the view...I could not believe a Best Western had such a breathtaking view of the mountains. I'd definitely stay here again.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello o2bcre8ive. Thank you for staying with us and sharing your feedback about your stay. We are glad that you enjoyed your stay. Our team works very hard to provide the most clean and comfortable hotel possible. I will share your kind comments with our entire team. We look forward to seeing you again very soon!

"Sensational Sedona!"

5
18/06/2018

Selected this BW months in advance based on other TP reviews and have to say "it delivered". Stayed 3 nights in top floor corner room #509 and was thoroughly impressed. The room was spacious and clean with a private patio boasting one of the best Redrock views you can imagine. Remembering walking in the first day, opening the patio slider and having a spectacular "awe moment". Enjoyed everthing about this place! The wonderful breakfast buffet was the perfect start to each day, the beautiful pool refreshed us after hiking and the downtown location put us close to wonderful shops and restaurants. If you want to do Sedona this is the place to stay!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello 179kurtk. Thank you for taking the time to submit a review of your stay with us at the Arroyo Roble Hotel & Creekside Villas. Our team really enjoys hearing how they have done and we will share your kind comments with our entire team. Sedona is truly a magical place and it is wonderful to hear that you left us with happy memories. We look forward to having the opportunity to serve you again very soon!

"Maybe the best value in Sedona"

5
18/06/2018

Not terribly expensive, and really, what more do you need than a clean hotel room when you are in Sedona because you'll be out exploring most of the time. Really beautiful views of the caprocks, snoopy rock, etc

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello TomTom559. We appreciate you submitting a review of your stay with us. We do try to keep our rates affordable and we are glad to hear that you agree with that. Our housekeeping team works very hard to provide very clean rooms. We will share your comments with them. And yes, the best thing to do while in Sedona is get out and enjoy all of it's natural beauty. Please come back and stay with us again very soon!

"In mountains"

5
16/06/2018

Service was wonderful. Very relaxing atmosphere room was comfortable. Breakfast was very good. Clean. Patio overlooking the red rocks was amazing, came out of our room and was able to sit in very comfortable seating looking out at mountains.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Lovethesun1015. We are so happy that you enjoyed your stay at the Arroyo Roble Hotel & Creekside Villas. Our staff works very hard to insure every guest enjoys their stay. We are so fortunate to have some of the best views in Sedona and our guests enjoy these views from their private balcony or patio. We hope that your travels bring you back to Sedona very soon!

"Relaxing serenity"

5
11/06/2018

This resort was fabulous, much better than the pictures. The resort is right downtown Sedona yet so serene and quiet at night just the sounds of the creek at night.the unit was very large and clean. I would go back anytime.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello robinsatic. Thank you for your kind review of our hotel. We are so glad that you enjoyed your stay with us. Our villas are very spacious at 1300 sq. ft. and we are one of the few properties in Sedona to have private access to Oak Creek. Please come back and stay with us again real soon!

"A great place to vacation with the family."

5
04/06/2018

This resort exceeded my expectations in all respects. The villa was very clean and up-to-date in the furnishings. I really had a lot of extras, like two fireplaces - one in the living room and one in the bedroom. It had all the comforts of home. You can walk to many restaurants and little shops. The HP Café was superb. You can make car trips to several attractions, like the Grand Canyon.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Lelia B. Thank you for your wonderful review of your recent stay with us. We are glad that you enjoyed our spacious villas and all of the awesome amenities that they offer. As you stated, many of our guests feel that that they have all of the comforts of home and enjoy being right on Oak Creek. We hope that we have the opportunity to serve you again very soon!

"Wonderful Hotel"

5
01/06/2018

I had selected this hotel based on online reviews and it certainly lived up to those. What an unexpected surprise--such a lovely hotel with spectacular views of the red rocks and access to amazing facilities. The breakfast was also excellent. I would stay here again next time I visit Sedona.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello DC-ite. Thank you so much for your kind words. We are glad that you enjoyed your time with us and we look forward to having the opportunity to serve you again very soon!

"Creekside Villas Outstanding"

5
31/05/2018

Spent 5 nights at a Creekside Villa. There were only the two of us but room for plenty more. Enjoyed sitting creekside. BBQ grills were nice. Everything in the Villa worked perfectly. Clean and Comfortable. Would definitely consider for next Sedona visit.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Ed K. We are glad that found our villas to be very clean and comfortable, with everything in working order. We are one of the few hotels in Sedona to offer accommodations such as this with red rock views and private access to Oak Creek. We hope that you will come back and stay with us again very soon!

"Great location with an excellent view"

5
31/05/2018

We were glad that we chose to stay here for 2 different nights during our visit to the Sedona area. Good restaurants and shops are right within walking distance of the hotel and the breakfast included in the morning was very enjoyable. Right after we checked in on the first round, the hotel manager Dan warmly extended himself to make us more comfortable and made the effort to give us the best room available for a magnificent view of the stunning red rocks. What a great view, especially from the 5th floor. The fireplace in the lobby gives a warm atmosphere and the desk staff was very nice and accommodating to our requests. We would definitely return here.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello JulieMUSA. Thank you for your kind comments concerning your recent stays with us. I am glad that you enjoyed our hotel and the fantastic red rock views. We are fortunate to be located in the uptown Sedona area where you can easily walk to so many restaurants and shops. I will share your compliments with our breakfast and front desk staff. We look forward to having the pleasure to serve you again very soon!

"Glad we stayed here"

4
29/05/2018

We had a very pleasant stay all 3 nights we were in Sedona. It appears the hotel may be a bit on the older side; however, the rooms were well maintained, clean and the furnishings, though not ultra-modern, quite comfortable. Two unanticipated features that rated top stars were the laundry facilities and the location. The laundry is in a separate building. While that may be a bit inconvenient, the cleanliness of it, the working order of the machines (only $1 to operate each machine) and the fact that it required a room key to open made it a top notch facility. I was quite comfortable leaving clothes in to dry while I went back to the room for a phone call. The location, right on 89A coming into town, made getting on the road easy. There were 5-7 restaurants a short walk away (the pizza place next door was great) and the desk staff's recommendation for another (89 Agave) was spot on. As we came back from a day trip, we encountered the traffic in the "downtown" area of 89A where the newer hotels are located. So glad we did not have to deal with that. One surprise, though not a problem, was that the hallways to the rooms are open air. Sort of a cross between a hotel and a motel. Our room had a nice balcony with 2 chairs and a small table. I opted for a room with a view - and it was a great view. Parking the first night was a bit of a challenge - lower lot meaning 3 flights of steps to get back to hotel, but after that spaces opened up on the first level. Overall, it was a very nice stay.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Patricia W. Thank you for your lovely review of your recent stay with us. I am glad that you enjoyed our location and our facilities. Our guests really enjoy being in uptown Sedona, where you can easily walk to many restaurants and shops. Our team works very hard to provide a clean and well maintained property. Although we are not ultra modern, most of our guests like the decor and express to us how it is fitting to this area. We hope that you will choose to stay with us again when your travels bring you back to Sedona.

"Decent Hotel"

4
29/05/2018

Pros: Conveniently located in the heart of downtown Sedona. Hotel staff were friendly and helpful. The daily breakfast was great. Amenities including the pool and fitness center were very nice. Cons: The room was small and not anything to rave about.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello anderske8679. We are glad that you enjoyed our great location and our friendly staff. Our breakfast staff takes great pride in the food offerings. Many of our breakfast items are made from scratch and our guests really enjoy the homemade salsa. We will be renovating our rooms in the near future. Although we will not be increasing the size of our standard rooms, we do have larger rooms such as our Signature rooms, cottage and 1300 sq foot villas. We hope that you will stay with us again in the future!

"Pleasant stay"

3
28/05/2018

We drove past it several times before we found it as waze lead us astray. Hotel is on the side of a hill so there are several levels from parking to the hotel or to go down to use other facilities. If you have mobility issues it could prove problematic. Check in was smooth. Room was pleasant. The view was awesome from the balcony. Work out facility was good. Wi-fi was good. The price was a bit high for a Best Western. Breakfast was good. There was a hiccup at check out but they made it right.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Bo94114. Thank you for taking the time to submit a review of your stay with us. You are correct in that we do sit on a hill and accessing our facilities and the parking lot can be a bit of a work out. We do have accessible rooms and elevators for those with mobility issues. I am glad that you enjoyed your room and the awesome red rock view. We hope that we have the opportunity to serve you again in the future!

"Overpirced for the quality."

2
23/05/2018

Not the quality of facilities, breakfast, etc. I would expect at this price. Very good location in the center of Sedona. Now this website will not let me submit this review because it is less than 200 characters!!!! Endless frustration just to submit a simple review!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello duncanhenry. Thank you for taking the time to share your review about your stay with us. I am glad that you enjoyed our location. Our guests also enjoy being in uptown Sedona and having wonderful shops and restaurants all within walking distance. Our location also offers awesome red rock views and we are one of only a few hotels that has private access to Oak Creek. I am sorry that you felt we were overpriced. We keep our rates very competitive and most guests enjoy the value of having all of our resort type amenities with no additional costs or charges. Having multiple swimming pools, hot tubs, steam room, sauna, game room, gym facilities, tennis, racquetball, basketball and pool tables allows our guests to feel that they are truly staying at a resort yet at a very affordable rate. I see that you had also stayed in one of our Signature Plus rooms, which offers larger living areas with a fireplace and an in-room oversize Jacuzzi tub. Those are some of our most popular rooms and it is wonderful to see many guests return over and over again to enjoy these well appointed rooms. I did reach out to you to learn more about your experience when you submitted another review through our internal process. I was hoping to hear back from you to discuss this in more detail. I am sorry that you felt we were not the right hotel for you and I wish you the very best in your future travels.

"Loved this small but beautiful resort"

5
21/05/2018

I would highly recommend this resort. It is in a great downtown location so you can park the car & walk to many shops, restaurants etc. Units are spacious and well kept. Yes, they are a bit older but I had absolutely no complaints. The living room furniture was very comfortable. Kitchen had sufficient pots, pans & utensils. Master bedroom was awesome - very large with walk-out balcony; large ensuite bathroom. All second bedrooms have twin beds, but you can ask the staff to put them together to form a king. Grounds were absolutely beautiful! We also loved the fact that there were loads of amenities for adults (not just for the kids) - we played shuffleboard, ping pong, pool, Wii (with lots of fun sports games) and they even had a pickle ball court which we took advantage of ..... and all for free. Pool area is small and well kept with a hot tub. All in all, this resort may be a bit older but is exceptional in its upkeep. We loved staying here and hope to come back.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello VAB1022. Thank you for your complimentary review of our property. It really is convenient to have so many great restaurants and shops all within walking distance. Although we are an older property, we work hard to insure the property and rooms are well kept. We will be doing room renovations in the near future and we know that you enjoy these changes when you return to stay with us. We look forward to serving you again very soon!

"My best hotel experience to date!"

5
16/05/2018

The venue is gorgeous. The staff are very special, so warm and kind. The breakfast was amazing, 2 kinda of scrambled eggs, bacon and sausage. Oatmeal bar, waffles, and much more. Highly recommend. I've stayed in many hotels and this was the best.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Sarah M. Thank you for your kind comments regarding your stay with us at The Sedona Best Western Plus Arroyo Roble Hotel and Creekside Villas. I am very proud of our staff and their passion to take care of every guest. I am glad to hear how impressed you were with our plentiful and complimentary breakfast. Many of the food offerings are made from scratch and our guests rave about the delicious foods that our team serves up every morning. We hope to see again very soon!

"Lovely for a chain hotel"

4
16/05/2018

Only one night here, but every room looks out over the phenomenal red rocks of Sedona and our room opened onto the ground floor garden with flowers and the smell of jasmine everywhere. A generous hot free breakfast set us up for the day. The room was standard chain hotel, but the view was anything but standard. You won't go wrong with this if the price is lower than that of fancier places.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Terry M. Thank you for taking the time to share your comments regarding your stay with us. We are very fortunate to have some of the best red rock views in Sedona and be one of the few hotels to have a private access to Oak Creek. And yes, a delicious and complimentary breakfast is a great way to start the day. Please come back and stay with us longer next time!

"My week in Sedona"

3
16/05/2018

The hotel has an extraordinary setting, beautiful view of the red rock mountains. The rooms are clean yet small, room servicing has been hit and miss. Replenishment of coffee supplies and towels hasn't been consistent. The overall room decor and furnishing quality is more consistent with rooms costing less than half of what I paid. The breakfast buffet is very good and the staff extremely pleasant. I think if I return to Sedona I would look first for other hotels but would not rule out staying here again.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello misinco. Thank you for providing us feedback regarding your stay with us. I am glad that enjoyed our awesome views, our complimentary full, hot breakfast and our friendly staff. Our housekeeping staff normally does an outstanding job, but it would seem that they may have fell short with servicing your room. I will share this information with our leadership team so we can insure that we continue to provide the levels of service that you would expect from us. Please feel free to contact me directly the next time that your travels bring you back to Sedona so I can insure that we provide you with the very best accommodations!

"My favourite Best Western Plus to date"

5
13/05/2018

I loved this hotel and it was my favourite Best Western Plus to date. The staff were so friendly. Our room was extremely comfortable and had everything in it we needed. The balcony and view were fantastic. We had a lovely couple of hours at the pool and we were the only ones there - it was so peaceful and relaxing and did I mention the view! Wifi worked a treat wherever we were too. The breakfast was great and on real crockery and real cutlery (not like some of the best westerns we have been to). I wish we had been there longer than the two nights we were there as we were just scratched the surface of sedona and the surrounding area ... I would definitely stay here again. The reception area was lovely and they had coffee on the go, a fire and a computer and printer if you needed it. I wish I was back there.

"Best Western Ssdona"

4
12/05/2018

We had a great stay at this property. When visiting the area we would definitely stay area. Location is perfect for Sedona's shopping, restaurant, and business district. They are all close enough for people watching too!

"Other Resorts in Sedona, do not have Mary Beth"

5
06/05/2018

Great place in Sedona. There was another Resort in Sedona that I liked, but it has fallen on Hard Times. Arroyo Roble has risen to the top. Mary-Beth and the rest of staff at Arroyo Roble are great.. Two bedroom units are two floors, so take that into consideration. It is in a great location, downtown Sedona. Great exercise walking up the hill to get to downtown.

"Nice Villas along the Creek"

4
05/05/2018

We stayed in the Villas along Oak Creek. These are 2 story units, 2 bedrooms, 2.5 Baths with a full kitchen downstairs. It was such a lovely location with mature trees alongside the creek. The location had a feeling of remoteness, even though a short walk brought you to the main tourist shopping area of Sedona. The site was convenient and had plenty of parking. Also, they had a very nice breakfast buffet: hot scrambled eggs, a breakfast meat, oatmeal etc. We really enjoyed our stay here.

"Great Location but Unit A Bit Dated"

4
04/05/2018

Easy access to Uptown Sedona Main Street providing easy access to restaurants and shops. Surprised that shops open relatively late (>10 am) and close relatively early (<8 pm). Unit could use some updating especially wall art and decorations. A super location and spacious unit.

"Great hotel, great location"

1
03/05/2018

Amazing views, quiet rooms but still in the heart of things, and an overall wonderful experience. We knew nothing about Sedona before arriving but we were welcomed into the hotel quickly and easily. The room was very clean and comfortable but the view is what made it stand out!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello 805jim. Thank you for giving a review of your time with us in Sedona. We are glad to hear that you enjoyed the awesome views and that you had a wonderful experience staying with us. Our housekeeping team works very hard to provide extremely clean rooms. Could there be some confusion with the overall score that you gave us? Your comments all reflect an awesome experience, yet you gave us a score of 1, which is the lowest score possible. It would be very helpful if you could adjust your grading of us so that our future guests will know what a wonderful hotel we can provide for them. Safe travels and we hope to have the opportunity to serve you again in the future!

"Quick Overnight - Lasting View"

4
02/05/2018

Last Thursday, my husband and I were driving through Sedona. It was late - we were tired. We had NO IDEA how beautiful Sedona is. We stopped for dinner and halfway through - looked at each other and said "we HAVE to stay here." We went to this hotel and got one of the last rooms they had. The rooms are nice. We had a king with a fireplace and veranda. The view from this veranda is spectacular!!! Wow! I kept going out there to look again and make certain it was real. There was a lot of hype about the breakfast. It was just average frankly. Again, we had the view and anytime there you get bacon AND a view .... it's a win. I would stay here again.

"Long Weekend in Sedon"

4
01/05/2018

The BW Plus Arroyo Roble is a perfectly situated location with central access to trails North or South of the Uptown Sedona location. I have stayed at the hotel several times and my preferred room is 212. it is adjacent to the mail building, hence less foot traffic and noise. It has an amazing view from the balcony of the incredible colours of Sedona's red rocks, perfect for sipping a beverage in the evening or a coffee in the morning. Also, has a gas log fireplace for a warm cozy feel...

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Larry G. Thank you for your review on your stay at the Sedona Best Western Plus Arroyo Roble Hotel and Creekside Villas. We are glad to hear that you enjoyed your stay in one of our Signature Plus rooms. They are larger than our standard rooms and somewhat detached from our main building. And yes, having a cozy fireplace while enjoying the wonderful red rock views creates an even better experience. Thanks again for staying with us and we hope to see you again very soon!

"Three day getaway."

1
01/05/2018

Great location. Walking distance to shops and restaurants. Lots of benches in town. Our room had the most magnificent view. Coffee in our room and in the lobby. Best breakfast anywhere. Very friendly staff. Front desk and breakfast room..

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello terrybear1938. Thank you for taking the time to submit a review of your stay at the Sedona Best Western Plus Arroyo Roble Hotel and Creekside Villas. We are glad that you enjoyed our location, the awesome views, the quality of our breakfast and our friendly staff. We see that you gave us the highest marks possible for all categories but only gave us a score of one on your overall experience. Can this possibly be a mistake and you intended on giving us a five for your overall experience? If there was something that we can have done to improve your overall experience even more, we would love to hear more from you. Safe travels and we hope to have the opportunity to serve you again sometime in the future!

"Nice hotel. Great views"

5
23/04/2018

Rooms are clean and well maintained. Complimentary breakfast was delicious. The hotel is located toward one end of Sedona's main road which means no crowds hanging out in front of the hotel. The views from the back of the hotel are amazing.

"Special Location!"

5
22/04/2018

To be transparent, I cannot speak to the quality of the connecting hotel, but Arroyo Roble resort is outstanding. My understanding is that hotel guest can access the facilities which in itself makes this location a 5 Star.

"I still can't pronounce the name properly"

5
19/04/2018

Although in an area that seems to be a tourist trap, we still stayed two nights here. The employees are top notch, very helpful, and know the area and will inform you of how to get away from the downtown areas. The beds and pillows were very comfy. The breakfast actually has multiple people working and they all but wait on you. When you are done with your plate they swoop in and remove it from the table for you, and they use actual dishes not paper or plastic. Everyone is very friendly and it is a place that you could actually relax eventhough it is located basically in town.

"Beautiful SEDONA"

5
19/04/2018

No disappointments for four seniors from MAINE! Villa 1109 is/was fabulous! We decided we could live in that villa forever! Very peaceful and quiet at night. The breakfast was excellent too. Enjoyed shopping and eating ( El Rincon Mexican Restaurant -- was excellent ) Two days was not enough time to really see Sedona but all in all, we left happy. Traffic is

"Beautiful Creek side villas"

5
17/04/2018

Sedona is a fantastic place to visit but the crowds are often very hectic. How nice to return each day to the quiet, peaceful, beautifully landscaped Arroyo Roble tucked under the hillside of the main entry to Sedona on highway 89. We've stayed here five times and are always so pleased to see how well the property is maintained and managed. This will always be our first choice when we visit Sedona.

"Red Rocking"

4
17/04/2018

Nice home base for exploring Sedona. Beautiful views of the surrounding area and close to restaurants and shops. The complimentary breakfast was delicious. Easy to get to the hiking areas around Sedona.

"Park Like Setting"

4
17/04/2018

The resort is in a quiet, park like setting yet located in the in the middle of downtown Sedona, AZ. The two-story villas are spacious with balconies off both bedrooms. Two fireplaces, 2 1/2 baths, large kitchen with washer/dryer.

"Great stay"

1
13/04/2018

Fantastic view and great amenities. Many things to do on property. Would have liked to have stayed even longer. Location in town was perfect. Withing walking g distance of downtown shopping and restaurants. Use of clubhouse for activities is perfect for families. Breakfast at the hotel was just o.k., however. Everything else was awesome. I highly recommend staying here.

"great views + friendly helpful staff"

5
12/04/2018

nice hotel, with a great view of the area's red rocks from the back, with nice fireplaces and couches...pool, hot tup + they have a free shuttle van that will take you into the center of town and pick you up again.

"Family vaca"

5
11/04/2018

Great place for food location and amenities would definitely stay again. Staff were amazing to deal with. It was located right in the middle of town you didn't have to drive your car anywhere everything was in walking distance

"Girl's trip"

5
08/04/2018

Just returned from my bachelorette party in Arizona. Spent 2 nights in this hotel. We stayed in a BEAUTIFUL Villa. Room 112 -right on the creek. Two floors. Everything looked new and clean. Had everything we needed- kitchen, washer & dryer, 3 bathrooms and 2 bedrooms. We had two balconies. You wake up hearing the creek outside. It was so beautiful and relaxing. You walk up from the villa and end up on a main strip in Sedona with many stores and restaurants surrounded by red rocks. It was a sight I will never forget. This hotel does not have a restaurant or bar but it does include free breakfast. Definitely a quiet location for a bachelorette party but we did so many day things and made our own fun in the most perfect setting. THANK YOU!

"Great hotel with Excellent service"

5
07/04/2018

Very nice hotel. It is not your typical Best Western. Nice location with a scenic view of the bluffs. Room was very clean. The room we chose had a fireplace in it. It wouldn't work, so they gave me a 50% discount without me even asking for it!!!

"Excellent Choice in Sedona"

5
03/04/2018

A beautiful property, smack dab in the Uptown shopping district. This is where you want to stay! Our party included a senior citizen with limited energy, and the location was perfect for her forays. The view from our balcony of the red rocks (Snoopy included) was superb, and greeted us in all of its glorious variations at different times of the day. Parking is complimentary, and believe me, you don't want to try to park in Uptown! Yes, it's a little high for a Best Western, but look at the prices of the other hotels/motels in town...it's not out of line. We would definitely choose to stay at this property EVERY time we travel to Sedona!

"Awesome location, great amenities"

4
02/04/2018

Perfect location....view of red rock, walking distance to all shops and restaurants. Nice hotel with breakfast included, indoor-outdoor pool in clubhouse p, along with game room, sauna, steam room and more. Spent one night here with our grand kids- wish we had more time!

"gorgeous setting, easy walking distance to uptown restaurants and shopping"

5
01/04/2018

Our room was located on the opposite side of the building from the busy 89A, with a lovely private balcony overlooking the Oak Creek area, deciduous trees, and expansive red rock cliffs to the east and south. We greatly enjoyed this wonderful amenity. It seems that any room on this side of the building will have something similar. The room was clean, comfortable and nicely appointed, while breakfast the next morning excellent with plenty of delicious options including scrambled eggs, sausage, waffles, various fruit, and more. If one would rather avoid car traffic, but wishes to access the uptown eateries and shops, the hotel's location can't be beaten as all is within an easy walk. Uptown traffic was somewhat astonishing, long lines of crawling cars as far as the eye could see suffering to make their way north or south along 89A. We were thrilled to not be stuck in this, the benefits of which we did not understand in advance. On the other hand, if one wants decent access to restaurants and other locations south on 179 or west of it on 89A, driving from this hotel's location to get there at busy times of days may be a major hassle. This starts with the challenging act of just attempting to exit the hotel parking lot and turn left onto 89A as required to commence any such journey. Visitors might reflect in advance on what they're wishing to do in a visit to Sedona, as the various hotel locations in and of themselves lead to meaningfully divergent kinds of experiences. The hotel buildings are older but reasonably aesthetically pleasing, with walls thick enough that neighbors are hardly heard. No clatter next door or footsteps clomping above, a plus compared to a lot of newer real estate. It also means the rooms are smallish (we rented a king bed suite with pull out couch for around $480 that was smaller than a typical Holiday Inn suite), and ours had a peculiar toilet inordinately low off the floor. Those with weak knees or legs beware. Nonetheless, the attractive combination of well maintained charm, beauty, and tranquility, all within steps of the uptown district, merit five stars.

"MEH."

3
01/04/2018

In hindsight, we definitely should have booked another hotel in Sedona. Being in town was not worth the convenience of staying at the Best Western. We were limited with town hotels since we booked so last minute, but it was not our kind of hotel. The rooms are on the dingy side (made everyone keep shoes on), always felt humid and the hallways are all open air, so for the weather when we were there, it was basically cold and windy as soon we opened the door. We didn't even go down to the clubhouse which had the indoor pool and game room, it was too chilly and not connected to the main hotel. (you had to walk down to it) I assumed since they had breakfast here, that they had some sort of an on site restaurant, but they do not. Just a teeny tiny lobby where you stare at the reception desk, nowhere to hang out or get a drink or coffee, and everything in town closes really early, so we were kind of stuck when we weren't out and about. The breakfast there was pretty gross, we only ate there one morning even though it was free. There is a great cafe up the road - Indian Creek Market that had amazing breakfast and other goodies. The bathroom at this hotel was TINY. I mean REALLY TINY. Toilet. Tub. No room to move and suck in your gut or stand on the toilet to close the door. Sink is outside the bathroom in the room/foyer, so tough if you are sleeping with kids in the room, brush quietly, lol. Reception staff was brand new so he had no clue when asked advise on to do's. Highlights - good pizza and drinks right next door at Sedona Pizza. Did not visit the villas, pretty walk down by the creek though. Cute pool but too cold to use while we were there. Close walk to everything in town. LOTS of shopping if you are looking for that. Would have booked a villa if they were available to try.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your review of our hotel. We are very sorry that we did not meet your expectations and provide you with the service and quality that we should have. I would like to discuss your experience in more detail at your convenience. I will be addressing all of the areas that you have mentioned so we may improve on our levels of service. Thank you again for for sharing your review and we hope that we would have the opportunity in the future to earn back your loyalty to our hotel.

"Overpriced for an average hotel"

3
01/04/2018

This is a standard Best Western hotel, nothing fancy, no frills and therefore $400 per night is simply not worth it. The beds were way to soft and the breakfast was below average. Even though the location is excellent, I would not stay here again. I cannot recommend.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
I sincerely apologize your stay was less than exceptional. We strive to provide excellent customer service and comfortable accommodations, and I am disappointed that we did not demonstrate our core values during your trip. I will share your feedback with our team and thank you for your review. I hope you will try us again, and give us another chance to show you what our property and team has to offer.

"Tranquil"

5
28/03/2018

We loved our stay! We had the creek behind us which was very peaceful. The villa was amazing. loved the fireplaces and the fact that it had 2 bedrooms and 2 ½ bathrooms. Great for a family of 5. The grounds were very nicely kept and offered a lot for kids.

"Great place to stay in Sedona"

5
27/03/2018

Friends had previously stayed here and it was a great recommendation. Clean, well appointed guest rooms with pretty good free breakfast. Staff very friendly and helpful. Stay on backside to avoid street traffic and wake up to beautiful view of red rocks!

"Sedona"

5
26/03/2018

We had a wonderful stay at this hotel. We had access to the attached villa as well. Staff very friendly! The location was perfect in Uptown Sedona. The views from the balcony was unbelievable especially during sunset/sunrise.

"Location, Location, Location"

5
26/03/2018

I typically don't stay at Best Westerns but this property exceeded my expectations. Great location with amazing views. Could walk to all uptown shops and restaurants. Don't miss the hotel breakfast it has a great free breakfast that has several hot options as well as fresh fruit. We have 3 kids so the 2 bedroom creekside villas were perfect for us.

"Amazing Scenery at your Back Door"

5
25/03/2018

It's clear to see why this property gets exceptional ratings, one after another. We drove to Sedona after it was dark out, checked in and went to sleep. When we awoke in the morning and looked out our balcony, staring us were these beautiful "red" rocks. The property is immaculate and located right in town. No need to hop in a car and travel to town. The breakfast was plentiful with enough choices to please everyone. Management was very accommodating with anything we asked for. All of the tour facilities are located within a short walk. If ever get to Sedona again, this will be my "first choice" if not sold out.

"Great location"

4
19/03/2018

We stayed for spring break and it was prime location for walking to shops, stores and the pink jeep tour downtown. Our room was clean and service was good. The outdoor pool that the kids were looking forward to was not open for some reason. We did use the pool and gameroom at the clubhouse and the kids had a good time with that. The breakfast was eh. We skipped it the second day because the kids weren't very impressed. It was a lot of oatmeal/toppings which our kids don't eat. We had a red rock view/balcony that was gorgeous. I would stay there again because of the convenience to downtown.

"Spring Break"

5
19/03/2018

we were looking for value, but were very surprised to find luxury as well! beautiful facility, it is a hidden gem! breakfast was great - way better than the norm! and the fitness center was well equipped.

"Forget everything you think of at a Best Western"

4
17/03/2018

This BW is a Plus for sure, and priced accordingly. Friendly staff, perfect location to explore the main street on foot, yet still on the quiet side. We prepaid on Expedia and got a good rate on one of the Red Rock View rooms. Sunset on the mountains is stunning. Since we are here one night only it was worthwhile. Decent breakfast is much better than standard BW Plus fare.

"Got towels with that view?"

3
15/03/2018

Yes it's a great location. Great view! Yes it's an older hotel. Does it excuse the request for extra towels to go unnoticed? Nope.. left a note AND asked housekeeping in person for extra towels... none! And they didn't clean up our room that day either. This was not a cheap stay here either! SO for the rate we paid we expected a bit more.

"Another wonderful stay"

5
11/03/2018

I've stayed at this property 3 times over the course of 20 years! The breakfast is nicer than it used to be, but otherwise the property has always been great and has a timeless quality in a good way. The views are fantastic, the upkeep wonderful, and the indoor pool and sauna area is first rate. Thanks again!

"Very, very nice place to stay"

5
10/03/2018

This is a really nice hotel: pretty overall, very comfortable room, friendly people, fantastic breakfast, beautiful view of the red rocks. We stayed in the main building, with a balcony view of the rocks. Breakfast is a few steps away in another building. Some rooms are down a hill in two other buildings. I think they are closer to the pool. You might want to call the hotel to discuss room location. Highly recommended.

"Fantastic stay!"

5
09/03/2018

We spent one relaxing night and felt like we were on a very special vacation. Lovely extras around every corner. Genuinely delicious breakfast, more like European than the usual luke warm tasteless motel breakfasts. Very enjoyable

"Best Western Arroro Roble Hotel Sedona"

5
07/03/2018

Hotel was in a perfect location. Close to shops, restaurants, and hiking trails. Breakfast each day was excellent with different options everyday. Hotel room was average and clean. The view from our room was spectacular. Would recommend eating at the Oak Creek Brewery - best wings we've ever had. 89 Agave has a salsa flight that was delicious, portions here are large.

"The Property and View"

5
05/03/2018

The breakfast was wonderful. Those two men in the breakfast room hustle. They were constantly adding to the food, they were clearing away dishes, and the salsa was delicious. The view from our room was beautiful but, walking down to explore the rest of the property, this was where we spent a majority of our time. We explored and climbed rocks and just enjoyed the peace and quiet. Our kids loved the pool and game room. We enjoyed the hot tub. Close proximity to walk to most of what we wanted to see. Would love to try out the Villas next time we are there. Rooms were clean, customer service was great. We thoroughly enjoyed ourselves.

"Enjoyed our stay"

5
05/03/2018

A family of six traveled to visit the Antelope Canyon as well as the Horseshoe Bend. The view was stunning. We enjoyed our stay there, especially the breakfast. Bill was so nice and helpful and I greatly appreciate his help and hospitality.

"Not the greatest"

3
04/03/2018

We really liked the location. Really thought it was way over priced for what you got. Views were gorgeous from our room but was small. Bathroom extremely small. Breakfast was served from 7 or 8 to 10am butg if you got there at 9:45 they as already had half the stuff cleaned up. We got down there's at 9:45 one morning as we were leaving that day. Sat and had coffee and at 10:15 they told us we had to leave they were closed. I would look into a different place were I to go back to Sedona.

"Loved the place"

5
04/03/2018

Stayed here 3 nights in Febuary and was not dissapointed, the rooms were huge plenty of room for two, even a huge bed each. The veiw was great, also the breakfast each morning, plenty of choice. The location is right in the centre of town. Would I return, YES.

"Great location "

5
01/03/2018

We looked around for a nice hotel centrally located. I am so glad we chose The Best Western. We had a lovely room with a fireplace and balcony that overlooked the awesome Red Rock. Walking distance to tons of restaurants and shopping. Best part of the stay is their Complementary full service breakfast. It was delish and wonderful fresh fruit and bake good. Best by far even in some 5 star hotels I have stayed at. Rooms very clean and staff very helpful. I would differently stay again.

"Mini resort"

5
01/03/2018

The view gave the rooms a feel of being in the mountains. The hotel was in a convenient location in Sedona. The grounds offered many amenities and a delicious breakfast. The open air layout of the hotel contributed to the quiet environment.

"Excellent resort"

5
28/02/2018

My husband and I stayed in a villa at Best Western Plus Arroyo in February and were very impressed by the unit and location. In my opinion, this is the best location of where to stay in Sedona. This resort is within walking distance of many restaurants and gift shops. The villa itself was essentially a 2 story townhome/condo with 2 bedrooms, 3 bathrooms, 2 balconies, a ground level patio, living room area and full kitchen. The master bath had a large jacuzzi tub and large shower. The view of the creek from the villa was impressive, it is truly situated right on the creek. The yard area behind the villas had a play area for kids, patio furniture and swings. We did not use the pool or recreation area but were available with our stay. Breakfast was a typical continental breakfast, many options to choose from and the breakfast area was clean and well kept. This resort is within a half hour driving distance to anything you want to do in Sedona, Oak creek canyon, red rock hiking areas including devils bridge, etc.

"Fantastic hotel"

5
26/02/2018

We loved this hotel, the rooms were large, well equipped with lots of amenities. The staff were fantastic and went out of their way to be helpful. The breakfast which was included with the room was one of the best we had on this trip. The grounds were very well maintained and although the hotel was on the main street, it was set back far enough that it was extremely quiet. We would definitely go back, and have no hesitation in recommending this hotel.

"Amazing Views, Tub To Die For"

5
26/02/2018

The views from these rooms are amazing as well as the rooms themselves. Spacious bedroom area with couch, coffee table, desk, and fireplace. Wet bar with small fridge and microwave as well as a keurig-style coffee maker was so nice to have as well. The best part? The jacuzzi tub and separate shower. The water was super hot and stayed that way! The shower had multiple shower heads. Bathroom and room were both spotless. Clean as could be. The staff were very accommodating and helpful as well. This hotel is great for couples and families.

"Private 2-floors lodge is a great option"

4
21/02/2018

This place offers private 2-floors lodges that are perfect for families. Two king-sized bedrooms are on the 2nd floor, each with its en-suite full bathroom. The largest one also dons a fireplace in the room. The first floor contains the kitchen, dining area, living area with a fireplace and an outside backyard patio that faces some rocky formations. Rather expensive at around $500 a night for a family... but it is perfect for 2 couples wanting to share common pads and maybe take advantage of the in-house kitchen. The place was very clean on all aspects.

"Glad we picked this hotel "

4
20/02/2018

We stayed at Creekside Villas and appreciated having separate bedrooms and bathrooms. The master bath is beautiful! Since we were there in inclement weather, the fireplace got a lot of use. Internet worked perfectly and consistently. Rooms were comfortable and immaculately clean. Breakfast was decent and enjoyable. The host went out of his way to learn our names and the Chef took the time to explain his recipes and made recommendations. Housekeeping was friendly and accommodating. Being next to the creek was a bonus. We were happy with this hotel choice.

"Fantastic View, Not so Fantastic Everything Else"

1
17/02/2018

Although the view from our balcony was to die for, everything else was pretty disappointing. Room was not cleaned well, socks were almost black after walking around on the carpet, dried old food in the microwave, hair in the shower that was not ours. Sheets very pilled and rough. During the day housekeepers would be smoking on the lawn at the side of our room and were loud and vulgar. I thought about asking to be moved away from their little break area, but most days we were planning on being out and about and I didn't want to compromise the beautiful view we had right above the fountain. We ate breakfast 2 out of our 4 mornings, first morning eggs were extremely watery. Second morning eggs were better but the hostile environment that the man working in there provided made us not want to go back the rest of our stay. He was scolding (very loudly) an older woman about wanting to take some food back to her room and causing a scene. I can only imagine how uncomfortable that poor woman was, it wasn't even me and I was uncomfortable. Shame on him! I won't be back. But if all you're looking for is a good view, and could go without overall great service, this is the spot for you.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your review of our hotel. We are very sorry that we did not meet your expectations and provide you with the service and quality that we should have. I would like to discuss your experience in more detail at your convenience. I will be addressing all of the areas that you have mentioned so we may improve on our levels of service. Thank you again for for sharing your review and we hope that we would have the opportunity in the future to earn back your loyalty to our hotel.

"Totally impressed! Would definitely go back."

5
14/02/2018

A group of 18 of us stayed for 4 nights in January. From the many phone calls to book the Villas to the minute of departure, everything was perfect. I think it was Nicole who helped me plan this family funeral get together. She was great! The villas are fantastic. Appealing, clean and very large. We had 5 totally comfortable. The master bed and bath are nicer than any 4-5 star hotel that we have stayed at. Every member of our group was happy & surprised with how nice the hotel was. The breakfast was delicious, and the gentleman that worked (sorry I misplaced names) in the breakfast room was awesome. Friendly, helpful and very professional. Loved it. Location can't be beat. We also were able to use the lounge in the workout center to watch the Patriots game which was awesome. Before staying here, we had yet to have such a great travel/hotel experience this good. If we go back, we will most definitely stay there. Great job to all employees (front desk, breakfast room, workout building) they were fabulous. Also, should add that the views and the grounds were beautiful. A+

"Great getaway"

5
11/02/2018

Recommend this hotel. Will be coming back. Located right in town, can walk to shops and restaurants. The breakfast is fantastic, the staff is very friendly. Can sit inside or out. Pool area was clean.

"What you're looking for!"

4
10/02/2018

If you are looking for a nice, clean, quite hotel for your stay in uptown Sedona, this is the place. It's a little expensive for a Best Western, but you can't beat the view! The location is great with shops and cafes along the road,and Pink Jeep Tours is with in walking distance. The "free" breakfast offered fresh fruit with 2 different egg dishes, oatmeal, waffles, muffins, cereal, basically something for everyone. There are also microwaves, refrigerators and coffeemakers in the rooms. We used the refrig to chill the wine we drank on the room's patio area each night enjoying the beautiful view. The staff was great from the front desk to the staff at breakfast. If you haven't been to Sedona, the uptown area is more laid back than West Sedona.

"Great view"

4
04/02/2018

I had a room facing the red rocks and the fountain...lovely. I found the staff very friendly whether or not I was personally interacting with them. Each one had a smile and friendly greeting. The breakfast buffet was one of the best I've had in awhile with a very good selection. Overall my room was clean, but the carpeting needs a good cleaning. The bottom of new house shoes seemed to indicate to me it had probably not been cleaned in a very, very long time if ever. Also, the lighting by the bed is not bright enough and the desk chair and side chair need to be updated. Fortunately, I didn't need to run the AC at night as it was noisy. Location is good and within walking distance of restaurants.

"Everything we look for"

5
04/02/2018

When we travel, we like a full hot breakfast, nice view, in room safe, free wi-fi, great location and workout facilities. We also like good advice from hotel staff on local food recommendations. We found all that and more here!

"Luxurious stay"

5
03/02/2018

This place was as nice as all the great reviews. The breakfast was nicer than most breakfast restaurants at which I've dined. All the personnel were taking good care of the serving situation. Donald was particularly amazing at keeping up with meeting everyone's needs. He would light the outside heaters when needed, bus tables, as well as check in diners - all with a smile.

"Great location, wonderful staff."

5
03/02/2018

The manager and staff couldn't have been more friendly and helpful. I loved this hotel. It is clean and has a great breakfast buffet. The location is within walking distance to restaurants and shopping. It maybe a bit of an older hotel but I was very satisfied with everything it had to offer. The fitness center is not attached to the hotel itself but it's a short walk and offers many amenities. I would stay here again!

"They Have It All !"

5
29/01/2018

We recently traveled to Sedona AZ. When visiting Sedona there is so much to see you do not want to be bothered finding things like where to eat breakfast, where to do laundry, or where to work out. They have it all here. As a matter of fact the breakfast buffet is probably one of the best I ever had with the addition of multiple staff persons to answer any requests you might have. The view from some of the rooms is outstanding. We were in a North Signature Room and the view was awesome with our own personal outside deck. The hotel is well maintained. We received excellent service throughout our 3 night stay from reception to housecleaning and everyone else involved.

"Great location with beautiful views!"

4
24/01/2018

This hotel is located in the center of Sedona. There are restaurants and shops right outside your door. Standard rooms available as well as condos that are fully equipped. Amenities include pools, fitness room, steam room and game room. The hotel is located on a creek with chairs and picnic tables perfect to relax by. Free breakfast with eggs, waffles meats, danish etc is served daily. Very clean and friendly hotel.

"Better than expected "

5
24/01/2018

We stayed in villa 1236 and met and excited out expectations so we stayed a additional night. Oak creek river was right out our back door, our unit had 2 balconies and a walk out patio all three were large with outdoor seating!!!! Lots of sq. Footage with up stairs and down stairs living areas. Villa was very very clean kitchen was equipped with a small amount of dishes and pots and pans for light cooking if you go that way. Both bedrooms had bathrooms with master having rain shower and large jacuzzi tub also gas fireplace master was large with lots of room and balcony. Second bedroom was not as large as master bedroom but still great also bathroom had regular shower and very nice, also second bedroom had balcony with seating. First floor has 1/4 bathroom, mini washer and dryer. Also fireplace. Kitchen, master bath, second bathroom and 1/4 bathroom updated very nicely done. And yes I would stay here again and again, very quiet and lots of space. ????????

"Great stay - Great Location!!"

5
22/01/2018

We loved our room, top floor, beautiful BEAUTIFUL views! Clean, comfortable, quiet. Can't beat the location in uptown Sedona - walking distance to stores & restaurants. Breakfast was hot buffet - very good. Victoria at check in was great. Hot chocolate was great. 20% off card good at 3 nearby restaurants was helpful. Free parking. Would definitely recommend.

"Grew at location great condo complex"

4
16/01/2018

The two bedroom condo is 1300+ square feet on two levels. 2 1/2 baths. The condo complex is very nicely laid out with lots of bbqs & open areas along the river. Great staff at check in very nice & helpful. You are one block off the Main Street with all the shops & places to eat & drink. Great week will recommend this property for a great visit.

"Great staff! Clean rooms"

5
14/01/2018

Melissa at checkin was great and very friendly. She answered all our questions, gave us great directions for the resort and cautioned us on the wild pigs in the area :) She was also great with a few added needs we had after checkin and always had a smile on her face. Donald (I think that was his name) the younger gentleman in the breakfast room was FANTASTIC! Very friendly and personable. the older gentlemen in breakfast was great too, always had the selections topped up.

"Great hotel in the middle of the action "

5
12/01/2018

Very clean rooms and the hotel is well maintained. Staff has been attentive and kind. I would definitely come back to this hotel. The beds are very comfortable. After a long day touring Sedona we were greeted by the hotel staff.

"Absolutely perfect stay"

5
11/01/2018

I could have spent a month here, maybe longer. 3 nights was way to short. This hotel looks like a boutique hotel, it is fabulous. I loved to walk around all of the nooks and crannies of this location and check out the amazing sculptures. Location is excellent, right in the heart of shops, food and more shops. We paid a little more for a red rock view, and I am so grateful I did. Sitting out on our balcony with wine, beer, hummus and chips and gazing at the red rocks and just forgetting about everything and relaxing. What a life. Staff was excellent. Complimentary breakfast was in its own large room and delicious. I want to go back, soon. Excellent all around.

"Red Rocks and Oak Creek"

5
10/01/2018

The front desk peeps are really cool. The location is convenient as it is just on the strip where all the shops are. AND AMAZING SUNSET VIEWS of the RED ROCKS!!! Also, in the morning you can go hiking to OAk Creek. There are also rooms nearer the creek where you can barbecue and cook. Big place. Bigger than the other Best Western.

"Excellent location."

5
09/01/2018

Positives--LOCATION, shops and restaurants within easy walking distance. VIEWS, beautiful red rock scenery (get room with balcony). BREAKFAST, the best hot breakfast I've had at a hotel included in price of stay. CLEAN ROOMS, your standard hotel room, nothing fancy, but it is clean, fairly updated and THE VIEWS! The STAFF is courteous and friendly. Negatives--the BATHROOM is VERY small. The sink and vanity are fine and outside of the bathroom. In the bathroom itself there is a toilet and tub/shower combo; no extra space. The door barely clears the toilet. The positives far out weigh the negatives. I would definitely stay here again.

"Perfect New Year celebration in the most beautiful town in the world!"

5
09/01/2018

We stayed in a North Signature room for 3 nights and loved it! The room had a fireplace and balcony with a stunning red rock views . Lots of stores and restaurants nearby .Excellent free breakfast buffet style.The room was spotless upon arrival and housekeeping did a great job while we were there.Very quiet. Highly recommended! Perfect New Year celebration in the most beautiful town in the world!

"Not your Dad's Best Western - its a destination, worthy of Sedona"

5
08/01/2018

Sedona has charm. This hotel fits in. Comfortable, good staffing, great location, charming appointments and details. Awesome breakfast part of the deal. It was a a primo location for strolling around the little town and then driving out to trail heads.

"Excellent Hotel"

5
04/01/2018

Beautiful view from the hotel and surrounding area. Very clean room and comfortable beds. Friendly staff . Excellent location within walking distance of shops and resturants. I would diffently stay here again.

"Great views. Great breakfast"

5
03/01/2018

Perfect location in downtown Sedona. Plenty of parking. Rooms are pleasant with creekside rooms having spectacular views. Breakfast very complete with omelets and all the standard stuff. Only shortcoming would be some things a bit worn and bed a tad soft for wife.

"Location and comfort"

5
02/01/2018

This hotel is placed right in the down town district. Yes location is great everything is within walking distance. Good breakfast provided as well. The bed was wonderful and the view outside on the balcony was great facing the red rock mountains. This place was a bit pricy but I think it was worth the difference. Very very clean room and well decorated, with fridge and microwave. Yes a safe too.

"Beautiful Sedona views"

5
02/01/2018

Is there a bad view in Sedona? Hotel is located on 89A right in the main part of town. Walking distance to almost anything you would like to do in Sedona. Shopping, dinning, south west style. The hotel is very comfortable with many amenities and very friendly service. Oh yeah, the view of the mountains is always great.

"More than just amazing views!"

5
01/01/2018

We stayed here for five nights between Xmas and New Years. Nice room, with amazing views of the red rock (if you can, go for the rooms with views for a bit extra). Quiet, recently refurbished, kids loved the indoor pool, friendly staff and excellent free buffet breakfast. Housekeeping staff were great - including lots of towels and animal shaped towel creations for the kids. Great location at the end of the main strip near restaurants, tour companies,shops etc, but still felt like an oasis away from it all. Highly recommend!

"Passable hotel w nice views"

3
27/12/2017

We booked this hotel after reading other TripAdvisor reviews and have to admit we were somewhat disappointed. Pluses - all rooms have stunning views and the staff were really really nice. But the lay-out of the property was odd and the temperature control in the room was a challenge. Frankly this a mid level hotel with nice views. Not sure why it has earned so many 4 and 5 ratings. Also note there are 2 Best Westerns in Sedona and I wonder if some people got confused about which one they were reviewing...

"LOVED it!"

5
27/12/2017

We visited Sedona for the first time two weeks ago and ended up at the Best Western after a hotel fail. We looked everywhere for a last minute (literally) hotel room but everywhere was booked. Thankfully the host at the Best Western was able to get us into their very nice and private Cottage! It was amazing with awesome views. The best part was that the kids were able to see the Christmas light show from right outside our door! We really wished we could have stayed longer but only had two nights before we headed to Flagstaff for another two nights. We will definitely be back and stay in this beautiful Cottage!

"Nice view and location "

4
26/12/2017

This hotel has great views of the Sedona red rocks. (Ask for a 5th floor room.). Staff were very nice, including registration, room cleaning, and breakfast service. Breakfasts were good. The location allows for easy walking access to the shops of uptown Sedona. The rooms are due for a makeover - very small bathroom, dingy rug, noisy heat/ac.

"Extraordinary best western plus"

5
26/12/2017

This hotel is awesome, the view of red rocks from our room was magnificent. The breakfast is comperable to Embassy suites. Gilbert was awesome. All staff were friendly and super helpful. Overall 10 out of 10. Highly recommend it

""Your USD 850 is not my business""

2
24/12/2017

Two-night stay in the "upscale" room with a bio ethanol fire and a stunning view from the balcony. In the morning, one has to go outside to reach the breakfast place. It's 06.58h. People are working inside. There is eye contact but no grace for the freezing gest outside. Alternatively, Christmas music is turned on outside, so I can listen to it on the freezing terrace. Two minutes later, the door opens with a prison-like-buzz. As I enter, I tell the employee with a smile: "It was cold. The music was lovely, but it didn't take away the cold." He called the manager, who bashed at me without knowing me: "DO YOU HAVE A PROBLEM?" - "Would you be curious if I had?"." - "WE OPEN AT SEVEN" - "But if you see someone freezing, could you not switch the entry gate with the music outside?" - "WE OPEN AT SEVEN. WE HAVE PROTOCOL". Got it, didn't want to create problems, just mumbled "I pay USD 280/night". - to which he reacts : "THAT's NOT MY PROBLEM"

Nicole S, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear livingstone2004, I'm sorry to hear about your unfortunate experience during your time with us. It appears we fell short in exceeding, or even meeting your expectations, when some very small adjustments could have been made on our part to avoid that. Please be assured I will be addressing your concerns with my breakfast team, and working on ways we can provide a better guest experience moving forward. On the upside, I'm glad you were able to enjoy the beautiful view from your balcony. Please don't hesitate to contact me directly with any further concerns. I hope you might consider giving us another opportunity in the future. Thank you for your review.

"Wonderful hotel in Sedona!"

5
20/12/2017

Best location in Sedona. Gorgeous scenery! Rooms very comfortable. We had a 1 bedroom suite with separate living room which was very, very comfortable. Although it did not have a view like the rooms facing the mountains, the comfort and extra rooms were terrific! Breakfast was incredible -- only hotel with a chef making a breakfast casserole each morning! Delicious! Staff was very friendly and accommodating .. we'll be back!

"Paul from Spain"

5
18/12/2017

A perfect position for bars and restraunts.easy parking and wonderful views. The staff were very helpfull with information about the area. A good selection of food for breakfast.we didn't use the pool so can't comment.

"Awesome hotel & customer service"

5
16/12/2017

Couldn't have asked for better quality of hotel, staff, customer service and value. Breakfast was great also. Grounds were beautiful with rooms were decorated with a comfortable zen feeling. Will definitely book another stay.

"A Room With A View"

3
12/12/2017

Got a room with a lovely view of mountains. Room was a bit dated but clean and nice. Breakfast was awesome with an abundance of hot and cold items. Staff was nice all the way around. Very accommodating. We had a standard room, I believe they have much nicer rooms for a greater price. The room wasn't why we went to Sedona so the standard room was fine enough.

"Lovely property in heart of Sedona"

5
09/12/2017

This a lovely property that has been in the heart of Sedona for many years. It has a genuine charm, casual sophistication, and a welcoming staff. My room on the 5th floor with it's private balcony provided beautiful red rock views. The breakfast cook did a very nice presentation and selection of items. So fun to just walk out of the door and into a bountiful area full of unique shops, eateries, galleries, and more.

"Great Service and Value"

5
05/12/2017

My stay at the hotel was wonderful. The staff was very helpful and friendly. The breakfast was outstanding! I highly recommend this hotel. The location was great with wonderful shops and restaurants within walking distance.

"Beautiful Views in Heart of Sedona"

5
05/12/2017

Amazing hotel! Rooms are basic but clean and well kept. However the views and location make up for this 100%! Our room had a private balcony overlooking the red rocks and snoopy rock! This could not be beat. Also, hotel is within walking distances of 30+ shops and restaurants. Hotel is quiet as the town quiets down around 9pm anyways. Wonderful free breakfast. Can't say enough good things! I would definitely stay here again and I would recommend it to anyone!

"This was an amazing hotel very posh..."

2
04/12/2017

Some days are better than others. The first time we stayed we went top of the line and the view and service could not be better. The next time we stayed we decided to save a little and still got a room with excellent view and again the free breakfast was top notch. The third time the staff didn't realize we were old timers (even though we told them) and were given a room with no view, and lots of street noise for more money than the posh digs we had before. Left when they wouldn't upgrade and never went back again.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Nicole P, thank you for your kind words about your first two stays and let me apologize for not meeting your expectations on your last stay. We do offer complimentary upgrades from our town view to our view rooms based on availability. I apologize that we did not have that available during your last stay. I hope you give us another chance to offer you the experience you had the first two visits with us.

"Wonderful view!"

5
03/12/2017

This Best Western Plus has beautiful views of Sedona as well as very comfortable and clean rooms. It is close to everything with great food and shopping right near the hotel. The staff is very friendly and helpful. We will be coming here again and again!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear SandTrader, I am thrilled to hear you enjoyed your stay so much you will be back to visit again! It is the ultimate compliment to hear we will have you as a repeat guest, and I am pleased you found the hotel to be comfortable and clean. We look forward to seeing you again! Regards, Lonnie Lillie

"Beatliful Canyon Location"

5
02/12/2017

The Arroyo Roble Hotel has great views of the Sedona Red Rock Canyon and is very well run. The breakfast was of very good quality. The location is convenient to the town restaurants and tours and has sufficient parking.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Larry H, Thank you for your review. I am pleased you found the hotel's location convenient to Uptown's restaurants and shopping, and the breakfast was a welcomed start to your day! We hope to see you in Sedona again soon. Regards, Lonnie Lillie

"Awesome Experience - Best View in Sedona!!!"

5
30/11/2017

My friend and I wanted a room with a view and a balcony! We had the most awe inspiring view ever!!! It was gorgeous! Rm 204!!! The very best in Sedona!!!! Breakfast was terrific! I will happily return and can't wait to come again soon!!

"Location, location, location and very comfortable, too!"

5
29/11/2017

If you are looking for an excellent, comfortable place right in the bustling Sedona shops area, this hotel fits the bill. But, the best part is the location right on the creek overlooking some fabulous Red Rock views. Our third floor room had a scenic balcony view but we were surrounded on the street side by shops and restaurants. And next door was the "Barn" for the Sedona Arts community -- what a beautiful shop and a great gallery with friendly people! Our two night stay was just perfect. The room was perfect with a wet bar and one evening we opted for opening our bottle of wine from a local wine tasting,and enjoying cheese & crackers and lunch leftovers on our balcony. We found the staff to be caring, friendly and professional -- directing us to local sites and telling us not to miss a walk along the Oak Creek behind the hotel. Oh, and the breakfast was about the best we've ever had at a Best Western -- and they are usually great -- this was over and above.

"Just what we needed!"

5
29/11/2017

We stayed in the Creekside Villas over Thanksgiving with my two daughters and my in-laws and had a wonderful visit. Positives: The location within Sedona, the setting right next to the creek, the wonderful breakfast, and outstanding customer service all made this a fantastic visit. I can't overstate how friendly the staff was at the Best Western Plus. It was probably the friendly staff I've ever encountered at a hotel. My kids enjoyed using the pool and game rooms as well. Because it was Thanksgiving, it was nice to have the whole family together in one unit. Negatives: Although the bathrooms and bedrooms were updated, much of the other decor looked dated and could probably use a refresh. I also thought the accommodations were expensive. After taxes, the rate is over $500 a day. I can justify that cost since we had six of us staying there, but the kids slept on a pull out and we never really used the kitchen. I would have rather had the third bedroom without the kitchen. Overall the positives outweigh the negatives and I'm glad we stayed on this property. If I were to go again, I would likely stay at this property but would consider a regular room vs. a Villa.

"Great three-night stay"

4
26/11/2017

We stayed for three-nights at this hotel and enjoyed our stay. Our room was on the 5th floor, and faced Oak Creek with red-rock views--the balcony view was quite impressive. The best part about our stay here was the breakfast!! For a continental breakfast, the team does an awesome job of providing high-quality, fresh food and service for breakfast. The two gentlemen waiting tables were prompt, polite, and friendly, and the cooks were amazing! One morning there was huevos rancheros breakfast casserole, which was awesome, among fresh made pastries, including something like pumpkin pie one morning (we stayed the week of Thanksgiving). We were just so impressed with breakfast. The other great thing about this hotel is the location. As other reviewers have noted, it is pretty convenient to other areas in Sedona. We drove all over the place, and never had more than a 15-20 minute drive back to our hotel and could easily park. Proximity to the downtown area with shops and dining was great too, and two nights we walked to a restaurant. One thing that could be improved is a face-lift to the rooms. The carpet could use a refresh, as well as the low toilets and vanities. Having charging ports on night-stands would be great as well. We loved Sedona and would happily stay at this hotel again!!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Lisa G, Thank you for your detailed review! I am pleased to hear breakfast was a welcomed start to your day, and will share your feedback with our breakfast team. They will be happy to hear you enjoyed the selection and found their service to be friendly! I appreciate your feedback on the guestrooms, and will consider your comments for future improvements. We hope to see you in Sedona again soon. Regards, Lonnie Lillie

"Top Notch"

5
24/11/2017

I loved everything about this hotel! The views, the breakfast and the staff were excellent! The grounds and the pool were a beatiful owaysis. Sedona was such a quaint town and the hotel was right in the middle of everything.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear JLSSLNY, I appreciate your kind review, and am thrilled you loved your stay! I agree, Sedona is a charming town! Thank you for choosing to stay with us, we hope to welcome you back soon. Regards, Lonnie Lillie

"Not worth the money"

2
22/11/2017

I thought I was getting a nice villa, for 300.00, and all I got was a little bit bigger room, with a fireplace. It was not even attached to the hotel. It looked like the building might have been something else first. Very sad, because my children came from MN , ipand in I wanted a very nice room for each of us. No where did it say these rooms were not attached to the main hotel.

"Great hotel"

5
19/11/2017

Great hotel, with view and close proximity to uptown. Shops, restaurants and view spots are all whitin walking distance. I would most definetly recommend friends to stay here and will be coming back in the future.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear rplko10, Thank you for your review and recommendation. I am pleased you had a wonderful stay! We look forward to welcoming you back again soon. Regards, Lonnie Lillie

"Well Done"

5
14/11/2017

Everything was as expected. Very comfortable bed, great breakfast, Love the use of the resort spa area. Staff were friendly and place was very clean. Room faced red rock mountains, breathtaking to wake up to.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Buckpete, I appreciate your review and thank you for your kind comments! I am pleased to hear your stay was just as you had expected! Thank you for choosing to stay with us, we hope you visit Sedona again soon. Regards, Lonnie Lillie

"Location location"

4
14/11/2017

This Hotel is located in Uptown Sedona ,a great location for walking to wonderful restaurants and shops. All within walking distance. Stay there when we are in town. The only down side to this Hotel is the rooms need to be updated. Some new furniture and some paint would do wonders. Other then that the staff and the cleanliness are top rate. Request a room overlooking those beautiful red rocks. If your budget allows , the rooms in the north building are the best.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Mal M, Thank you for your review! I am pleased you found the hotel's location convenient to the variety of shops & restaurants in Uptown. I appreciate your comments on the guestrooms, and while you found them clean and comfortable, have noted your feedback on the furniture. We hope to welcome you back to Sedona soon! Regards, Lonnie Lillie

"Would definitely stay here again"

5
13/11/2017

Just to add to the positive reviews, this hotel was great for us. The hotel itself was very clean and comfortable, with an unusually good free breakfast. In addition, the views are gorgeous and the location within town was perfect, because we could just leave the car and walk around town. It was great!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear AAFZ, I am happy you enjoyed the hotel's Uptown location, and found the breakfast to be a great start to your day! I appreciate you taking the time to review your experience and hope to see you again! Regards, Lonnie Lillie

"Great view of the Red Rocks"

5
12/11/2017

My daughter had stayed here and recommended it to us. We loved it! Our room had a balcony with a small table and 2 chairs with a view of the Red Rocks. The Snoopy rock was visible to the right. We used the clubhouse which has an indoor/outdoor pool, hot tub, steam room, and sauna. We left the car parked and walked all over the area. We found a Thai Restaurant on a side street which was very good. On the second day we drove to Tiaquepaque Arts and Crafts Village which was a nice change to all the T-shirt shops. We ate at the Oak Creek Brewery and had the best late lunch there. I would highly recommend staying here when visiting Sedona.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Candace F, Thank you for the positive comments! I'm thrilled you enjoyed the view and amenities of the property, in addition to the arts and exploration of Sedona. Tlaquepaque offers exceptional shops and galleries, and it sounds like you enjoyed it all! We hope to welcome you back soon. Regards, Lonnie Lillie

"A Relaxing Experience"

5
11/11/2017

With complete intentions of relaxing for a few days, we were able to do this at Best Western Plus Arroyo Roble. What a quiet and friendly place to go. The staff was always friendly and the hotel was well taken care of! We're definitely going again!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Kevin L, Thank you for your review. I am happy to hear you had a relaxing stay at our hotel and found our team friendly and helpful! I appreciate you choosing our hotel, and look forward to seeing you again. Regards, Lonnie Lillie

"Would recomment staying at this hotel"

5
06/11/2017

We spent a little more staying at this hotel but feel the money was worth it. Very nice place to stay. All the hotel staff more than happy to make sure your stay and experience is above what is expected. View is so worth the extra money.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Sandra D, Thank you for your review. I am pleased to hear our entire team was helpful throughout your stay, and you enjoyed the red rock views from your guestroom! I appreciate you choosing to stay with us and hope to see you again. Regards, Lonnie Lillie

"Relaxing Family Vacation"

4
04/11/2017

This beautifully appointed villa right on Oak Creek was a dream come true for my family and I to get away from daily life and be together again. It was our 25th year anniversary and our 4 adult children were all under one roof with us again. We enjoyed a complimentary breakfast each morning which helped us save time and money to go do fun stuff. The grounds were peaceful and quiet with a clubhouse and creek seating. It was a lovely place to stay. Sleep quality would be excellent except for the pull out couch was very uncomfortable.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear janetpP6996UB, Happy Anniversary! I am thrilled that the Villa was just what you and your family needed for a wonderful getaway. I just love hearing when families have such a memorable time in Sedona! Thank you for your review. We hope to welcome you all back again soon. Regards, Lonnie Lillie

"Surprisingly nice for a chain hotel"

4
03/11/2017

We usually stay in B&B's or smaller hotels, but were booking a last-minute trip during a busy weekend so this corporate hotel chain was the only place we could find with the amenities we were looking for. I have to say, it exceeded our expectations. We booked a "Signature" room which had a beautiful, unobstructed view of the red rock hills from our very private balcony. The room itself was large and well-appointed, with a king bed, fireplace, sofa, etc. It was also VERY quiet despite being conveniently located just below street level, and we had our own small parking lot just steps from the room. Although there was no restaurant, they did have a set-up in the lobby with breakfast served until 10:00 am. They served fresh waffles, eggs, bacon, etc. Don't expect a high-end breakfast experience but it definitely got us up and out the door.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear trish_d99 I am pleased to hear your experience at our hotel exceeded your expectations, and that your guestroom offered you wonderful views of the red rocks. I appreciate you taking the time to review your stay, and hope to see you in Sedona again soon. Regards, Lonnie Lillie

"This is a really nice place. $$$, but nice"

5
01/11/2017

Convenient to everything. Walk to almost any type of restaurant you wish. Walk by the river at the bottom of their property. Very quiet rooms. AC is very quiet. Bathrooms are good. Very clean and well maintained. Two of us were on a motorcycle trip that included a night in Sedona. Check-in was quick and efficient. Oddly enough, you cannot pay until you check out. We tried to pay in advance upon arrival and split our fee into two cards. But the clerk said that we'd need to stop in as we left to pay. OK. It delayed our departure by about 15 minutes. OH, the breakfast was excellent! This included breakfast was up there with the tops that I've ever had. The food was good and hot. They even have skim milk for those of us that like it. Would I stay again? It WAS quite pricey; but if on a vacation, I'd certainly want to.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear UltraLimitedTraveler, Thank you for choosing our hotel while visiting Sedona on your motorcycle trip. I am happy to hear your guestrooms was quiet and comfortable, and you enjoyed the complimentary breakfast. Our team will be thrilled to hear it was up there with the best that you've had! I appreciate your review, and hope to see you in Sedona again soon. Regards, Lonnie Lillie

"sedona hotel"

4
01/11/2017

The hotel overall was in a great location with walking access to most of old Sedona. The rooms were a bit dated but in very good condition. The staff was extremely helpful and the breakfast was the best complimentary breakfast I have had at any hotel. The rooms had great views of the red rocks.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear gta1412, Thank you for your review. I am pleased you found our Uptown location convenient for walking to Uptown's shops and restaurants, and found our staff to be friendly and helpful! We hope to welcome you back again soon. Regards, Lonnie Lillie

"Average Best Western for above average price."

2
31/10/2017

Hot tubs are down 60 steps and across the street. May as well not plan on even using them. Plugs in the room are scarce and the room size is below average for what your spending. There are many condos for rent close by for the same price. The parking lot is very slanted so be careful with rolling luggage. The Hotel states that they are in the middle of shopping but they are at the very end.

"Excellent place to stay"

5
31/10/2017

Totally enjoyed our stay at Arroyo Roble Best Western. The view of Red Rocks from our balcony was extraordinary, as promised. We had a pet friendly room since we traveled with our dog, but you wouldn't have known any difference in room quality. It was comfortable, modern and very, very clean. The breakfast buffet was beyond our expectations, with lots of variety and very fresh ingredients. Enjoyed both the outdoor pool and indoor pool and hot tub. Right on Main St. in uptown Sedona within walking distance of shops and restaurants. So glad we stayed there.

"Best Western Plus Arroyo Roble Hotel & Creekside Villas"

4
31/10/2017

The location and outside appearance of the Best Western Plus was very nice and well maintained. The rooms are nice and clean, but a little outdated as far as amenities. However, our stay was not to spend out time in the room but to spend most of our time outdoors in and around Sedona.

"Great views and helpful staff"

4
25/10/2017

Right in downtown Sedona. Walking distance from several restaurants. Friendly helpful staff and beautiful views. Beds could have been more comfortable. Decor needs updating. Breakfast was included and very good.

"lovely stay"

4
24/10/2017

beautifully located in the upper Sedona town. easy to walk to many locations .We renewed our 25th anniversary vowels at the lovely fountain at the Best western...Lots to do there balloon rides helicopter rides Jeep rides shop till you drop..

"Definitely recommended!"

4
23/10/2017

This was our first stay at a Best Western and I was so pleased that I immediately signed up for the BW rewards program. We chose this hotel primarily for the location - easy walking distance from the restaurants, shops, and tour headquarters in downtown [or is it uptown?] Sedona. Parking is free and breakfast is included. It's in a separate building, a few steps away, with a pleasant dining area and, if the weather is right, a covered patio with nice views. The breakfast choices--both hot and cold--were excellent; the dining room supervisor was welcoming and kept the everything in great shape. Front desk staff were very pleasant and welcoming; we had an enjoyable dinner at one of the restaurants recommended. The hotel design is a bit odd [interior but open-ended corridors] and the lobby is smallish and dark, but don't be deterred. We asked for a king creek side room with a balcony when we booked and that's what we got. It was a nice room with a beautiful red rock view and we looked down on a pleasant little garden/lawn/fountain area. Although they wouldn't have the same view, the rooms on the highway side probably wouldn't be too noisy, since traffic isn't heavy at night and there are only a few commercial buildings across the road, so even if you're not lucky enough to get a red rock view, consider this hotel, especially if you're going to be out and about after your hearty breakfast. The hotel is about a half block away from the Sedona Arts Center, which has a fairly small but lovely gallery with reasonably priced art by local artists. [Don't miss it.]

"Great location, amazing view, super friendly staff."

5
22/10/2017

I really can't believe this hotel is rated with 2.5 stars. It far surpasses that rating! Had a couple of issues with the room but Genera Manager Lonnie took care of them without hesitation. I can't say enough about the entire staff. Extremely friendly and accommodating. Lonnie allowed us to use the beautiful area near the fountain to renew our wedding vows after 25 years. A very special time for us and he made it extra special. Buffet in the morning was superb, never had better in a Best Western. My wife and I were comfortable and happy during our 5 night stay and will definitely return!!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear mschraub8, Thank you for your review. I am pleased you felt pampered during your stay, and thrilled that you had the opportunity to renew your vows in Sedona! Happy Anniversary, we hope to welcome you back soon. Regards, Lonnie Lillie

"Wonderful experience "

5
21/10/2017

From the moment I booked this was a great experience! Justin at the front desk was so nice and helpful at check in. My room had such a great view, very clean and quite cozy. The all you can eat breakfast is nice. The location is spectacular!! The creekside is very special. The hotel offers discounts to local restaurants and spas since they dont have these on sight. Such a great stay.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear TexasSunrise, I am pleased you were able to enjoy the Red Rock View from your balcony, and found the guestroom clean and comfortable. I appreciate your comments on our friendly team, and am happy to hear Justin was welcoming upon your arrival. We hope to see you again. Regards, Lonnie Lillie

"Try the cottage if you want two rooms together."

5
19/10/2017

We really enjoyed this place. We needed accommodations that had two bedrooms but all on one floor, due to traveling with my 90 year old mother. We chose “ the cottage” and I'm so glad we did. This is not truly a cottage but a small rambler or ranch style home that sits below and away from the main hotel. It has its own grassy front yard and covered porch and a terrific view of the local rocky hills. The rooms were good size and the place was immaculate. It worked well for us. The only negative ( and it might not be at all for most people), was that it required a lot of stairs ( I counted 38) to get up to street level so we had to drive up and down to drop Mom off up there and then bring the car back down and my husband ran back up. Not a big deal but thought it should be mentioned. Staff was SO helpful and our little bungalow was quiet and perfect. It's pricey but worth it if you need two rooms together. I would think it would be a perfect place for someone with a dog or kids that wanted to run around. Unique little place and wouldn't hesitate to go back!

"Absolutely fabulous!"

5
17/10/2017

This hotel is amazing. Perfect location. We were so impressed with the entire staff. They were so friendly and attentive. Jonielle, who worked at the front desk was fabulous. She gave us great suggestions for tours and restaurants. It was obvious all the employees loved their jobs. Never been to a hotel with such a gracious, friendly and helpful staff. We will definitely return to this hotel. Thank you staff for adding to the enjoyment of our trip! Suzanne and Mike from Denton, Texas

"Best location in all of Sedona"

5
17/10/2017

Don't be fooled this is not your average Best Western we rented a creekside villa which is on the same creek you'd pay $3000night at the fancy hotel nextdoor. We typically stay at 5 star hotels and we're very skeptical but we had a large party of 5 and everywhere else it would have cost 3x more per night. The location is right in the heart of uptown you can walk to everything. The room was spacious with new showers and airjet tubs. Everyone who worked at the hotel very nice the breakfast was a bonus saved our family of 5 $100 a day with good options for all it's a really nice touch. Trust me I'm very picky and was pleasantly surprised. If your looking for a good value look no further we were able to use all the money we saved to eat at the high end restaurants take a private spiritual tour and a pink jeep tour and we still spent less than staying at any other 5 star resort in Sedona. I'm not saying this is a 5 star resort but it definitely made you feel like you were with the great loacayion and service and spaicious 1300sft creekside villa room 1109 is right on the creek. If you don't want to break the bank and you want a nice location stay here you won't regret it.

"Great location, amenities & views"

5
17/10/2017

The location in uptown Sedona was convenient to restaurants, shops, and was a good home base for some great hiking in the red rocks of Sedona. Lovely grounds, great full breakfasts, access to Oak Creek streamside from hotel. Views from our east-facing balcony were gorgeous. Room was very comfortable. Staff were courteous & helpful.

"A Great Place to stay"

5
16/10/2017

This is a great place to stay. Beautiful view of the red hills, right in the heart of the shops and galleries. We had a full hot breakfast every morning. The staff at the hotel were very friendly. I would recommend this hotel if you are going to visit Sedona and the surrounding area.

"Excellent Hotel Great Value"

5
12/10/2017

We spent 5 nights in a north room with fireplace and balcony. View was fabulous , room comfy and clean, location perfect. It was an easy walk to shops and restaurants. Helpful staff, friendly. Breakfast was included..Great buffet. The grounds were lovely, we did not use the pool or recration area.

"Great hotel, best location & views of Red Rocks"

5
12/10/2017

We had the best time at this hotel, best location to all shopping and eateries. Beautiful views of the Red Rocks, nice breakfast, clean room and comfortable beds. Highly recommend this hotel and would stay here again. The staff went out of their way to accomodate my daughter when she called to have wine delivered to our room before we arrived.

"Beautiful Hotel with amazing views of Red Rock Canyon"

5
11/10/2017

We stayed at this hotel for 6 nights in October. The hotel and our room was very clean. Our maid even left us lovely towel animals each day along with a perfectly clean room. The staff was always helpful and very friendly. The location is perfect for viewing the beautiful Red Rock Canyon, visiting all the local restaurants and shops on 89A. You can walk into town within minutes. There is a nice pool on the property too. The hotel provides a free buffet breakfast which was adequate. The only improvement I can suggest would be to use fresh eggs, bacon, and sausage. Since this breakfast is included with the cost of the room, it is acceptable. For anyone who loves a really good breakfast, there are several restaurants within minutes (walking distance) to enjoy. This location is about 2 hours away from the Grand Canyon, within an easy driving distance to visit several state parks, and the town of Jerome. So much to see and do, but enjoy the hotel views too!

"OCT 2017 - Sedona & Grand Canyon Road Trip"

5
10/10/2017

Great hotel and properties, excellent location, view of the Red Rocks, property and room condition, staff and the included breakfast. A bit more expensive then others, but no regrets, this was a special road trip and the hotel was enjoyed by all.

"Location is everything!"

4
10/10/2017

Our first time to Sedona and we loved our stay at the BW, Arroyo Roble. The location is perfect for parking at the hotel and walking to shops and restaurants. The hotel also includes using the resort club house with indoor pool, nice size gym, sauna, recreation rooms. The breakfast was a full variety of eggs, sausage, bacon, waffles, prepared oatmeal with toppings, fruit, variety of breads and pastries. Price was very good in comparison to similar hotels in Sedona.

"Mediocre Expensive Hotel"

3
03/10/2017

I was expecting a much nicer hotel given the price. It could well be that Sedona is so expensive generally that the Best Western is considered well priced but it certainly didn't feel that way to me. The service was very good but the rooms just weren't as nice as I was expecting.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Eve M, I am disappointed to hear your stay was not the experience you had expected. While we are typically priced similarly to other Uptown area hotels, we also offer our guests additional complimentary amenities to enhance your stay including the daily breakfast buffet, clubhouse amenities, complimentary parking, and creekside access. I sincerely appreciate your feedback and hope you'll try us again in the future. Thank you for choosing to stay with us. Regards, Lonnie Lillie

"Beautiful and great location "

5
02/10/2017

This hotel is so nice. The staff is friendly. The villa by the creek was amazing!!!! Very clean and decorated so cute! The master bathroom had an awesome showers and a huge tub with jets. It's right on the shopping strip, but you feel like you're away from everything when you're at the hotel. Breakfast was so good with a lot of variety. I have to mention again that the staff is wonderful!!! You will not be disappointed if you stay here!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Coffee12548, Thank you for reviewing your experience in the Creekside Villas! I am pleased you enjoyed the guestroom's amenities, and while located in Uptown, felt it was a private retreat on the Creek! I appreciate you choosing to stay with us, and hope to see you again. Regards, Lonnie Lillie

"Great creek side accommodation"

5
02/10/2017

We had a two bedroom condo right by the creek. It was great to go to sleep hearing the water rushing in the creek. Grounds are well maintained and make for a pleasant stroll. The kitchen was well equipped, the fireplace very nice

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear paulcoleman, Thank you for reviewing your stay. I am glad you enjoyed the Creekside Villa, and found it soothing to listen to the sounds of the water at night. We hope to welcome you back again soon. Regards, Lonnie Lillie

"Great hotel in an excellent location!!!!!!!!!!"

5
01/10/2017

I visited Sedona for 3 days and was here without a car ( I know...I am probably one of the only few who do without one). This location was perfect,,,close to numerous shops, restaurants, Pink Jeep Tour, and trolly rides. Hotel was clean and modern and not what I expected a Best Western to look like. Views from room balcony were amazing, got to wake up each morning and see Snoopy. Would stay here in a heartbeat if ever visiting Sedona again.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear number1yankeefan, I am happy to hear our Uptown location was convenient, and you enjoyed the red rock views from your balcony! It is wonderful to wake up and see the mountains! I appreciate your review, and hope you visit Sedona again soon. Regards, Lonnie Lillie

"Great view from our room!"

4
29/09/2017

We absolutely loved the view from our room! The staff was very helpful and the breakfast each morning was delicious. Very convenient location in uptown! Would definitely recommend this hotel and would also stay here again :)

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear DevinRxMom, Thank you for your review. I am thrilled you enjoyed the red rock views, and our team was warm and welcoming! I appreciate you choosing to stay with us, and thank you for your recommendation. Regards, Lonnie Lillie

"Stunning Red Rock Views"

4
27/09/2017

Arrived in Sedona an hour before sunset, spectacular scenery. Easy check in to room #309, great end unit room with unobstructed red rock views during daylight and stunning night sky view with a multitude of stars. Spacious, included a CA King bed, desk, couch, wet bar sink/frig, Keurig w/ half & half, an iPod docking station. Private balcony with 2 chairs/table. Location was great, right in the heart of western Sedona, a 2-3 minute walk to shops and restaurants. Very good free breakfast buffet w/patio alfresco dining. All staff encountered were extremely pleasant and accommodating. A nice extra was a card for the maid w/special requests. I requested a few more half & half containers once, and never had to ask again. The only con would be the number of staircases from the parking lot, which may pose some guests an issue. I recommend this hotel without any reservation, our stay was too short! This is not your average Best Western, but Best Western on steroids.

"Beutiful property"

5
27/09/2017

Motel was excellent ,view of the mountians was excellent .The staff was pleasant & helpful , the breakfast was very good , the food was well prepaired .The entire motel was very clean & property was well maintained

"Red Rockin"

4
24/09/2017

We recently stayed at the Best Western Plus Arroyo Roble Hotel & Creekside Villas (we stayed in the hotel, not the villas) in Sedona, Arizona, and found this to be a nice stay. Here are my comments in brief: The hotel is at the end of the "strip," so you can (or need to) walk a little ways to get anywhere (we were with friends and didn't have our own vehicle). The nice thing about being at the end of the strip is it seemed to reduce traffic. The traffic on the main strip through town can be heavy at times, so driving is a curse and a blessing. Walking is easier, provided you don't mind walking (we didn't). Our room was on the back side of the hotel, so we had a view of some of the red rocks. You might have a bit of a view on the front as well, but I don't think it'd be as unobstructed as the back was. The hotel staff were very nice and helpful! The room was very clean! The bed was very comfy. We checked out very early (0200), but the hotel staff packed us little go-packs (free of charge) for our trip down to Phoenix consisting of bottles of water and granola bars. They may include fruit too if you ask. The hotel has an outstanding breakfast buffet that is included in the room price with both outdoor and indoor areas to eat. Downsides (in my humble opinion): The hotel was expensive. It's a nice place and all of that, but it's still pretty basic, and I thought the rooms were a bit on the pricey side. Just sayin' A friend of ours stayed in a suite down the road that was pretty nice, and he paid about $100 less per night than we paid, and he had a kitchen, living room, separate bedroom, etc. The rooms could be accessed from the outside. So for example, you didn't have inside hallways. You could enter the hotel premises and go onto the floors and could access the room doors without the added security of an outside door with keyed locks or access cards. That's kind of a peeve of mine anymore because of security issues. Would I stay there again? Yes, definitely. Would I like to pay less? Yes, definitely.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear XC130K9, Thank you for your thoughtful feedback. I am pleased you were happy with the hotel's location, views, and included breakfast buffet. I appreciate you considering to stay with us again, as it is the ultimate compliment. Regards, Lonnie Lillie

"Absolutely Wonderful Hotel"

5
24/09/2017

This hotel has it all!! Clean rooms, incredible views, attentive staff, delicious breakfast. It absolutely could not have been better suited to our needs. Nestled next to Oak Creek and the glorious colorful hills, one cannot ask for a better place to rest your hand in the lap of comfort and beauty.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Sonnycsl, I am pleased you had such an enjoyable stay, and our property offered everything you needed for a wonderful vacation. I appreciate your kind comments, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Beautiful red rock view"

4
20/09/2017

Greeted by very friendly Alex who was very helpful as well. Located in the shopping area of Sedona which was to my liking. Rooms were like most Best Western hotels, clean and comfortable, nothing out of the ordinary. The included breakfast was not your typical hotel buffet, more than the usual options. We had a Pink Jeep tour scheduled and I told Alex. He made a phone call and arrangements were made for us to be picked up in the hotel lobby. View was gorgeous, but I didn't have the downtime to truly enjoy the view.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Christine P, I am pleased Alex was welcoming upon your arrival, and helpful in arranging for your tour to pick you up at the hotel! I am pleased you enjoyed the view, however hope you have more time next time you're in Sedona to soak them in! I appreciate your review, and thank you for choosing to stay with us. Regards, Lonnie Lillie

"Great location and fabulous views"

5
19/09/2017

We used this hotel for our annual employee vacation and we were very happy with everything. Two pools, clubhouse, gym and breakfast. Great views from almost everywhere on the grounds. Access to a beautiful creek. Walking distance to a myriad of shops and restaurants is measurable in feet (close). Pictures are from the balcony of the room.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear williamn312, Thank you for choosing our hotel for your recent employee vacation! I am pleased you found the hotel's location convenient for visiting Uptown's shops and restaurants, and the on-site amenities offered a nice selection of activities. I appreciate your feedback, and hope you visit again soon! Regards, Lonnie Lillie

"Beautiful hotel & location"

5
16/09/2017

Such a pretty setting for this hotel. Extremely neat & clean with friendly & knowledgable staff. Beautiful view from the relaxing pool area. The location is also a plus as you can walk to restaurants and shops.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear msat, I am happy to hear you found the property to be clean and tidy, and the location nice for walking to shops and restaurants! I appreciate your review and hope to welcome you back to Sedona again soon. Regards, Lonnie Lillie

"Great location"

4
15/09/2017

Nice hotel in uptown Sedona it's all in the location just to have a place to park your car is worth it compared to most free breakfast buffets they have a chef cooking we ate breakfast there twice third day we were leaving and they was a line getting in so we passed

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear robertcW5147RA, Thank you for your review. I am happy to hear you enjoyed the convenience of our Uptown location, and the breakfast buffet was a welcomed start to your day! I appreciate your feedback, and hope to see you again. Regards, Lonnie Lillie

"Best stay in Sedona"

5
14/09/2017

We love this hotel! Wonderful views from the Signature room, and the staff was very friendly and helpful. We also loved the breakfast buffet - probably the best I've ever had at a hotel. Within easy walking distance of restaurants, trolleys, etc in Uptown Sedona. Highly recommended!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear ericgM8892VB, I am thrilled you loved your stay, and appreciate you recognizing our friendly team. I will be sure to share your comments with our breakfast team, as they will be happy to hear you enjoyed the buffet! Thank you for your review, and for choosing our hotel for your Sedona vacation! Regards, Lonnie Lillie

"Awesome location and views"

5
13/09/2017

I can't say enough about my stay. The hotel public areas are so clean and refreshing. The rooms are clean and stylish, yet so comfortable. The beds and pillows are the most comfortable I have ever experienced in my travels; it felt like home. The staff at the front desk, in the breakfast dining area, and housekeeping are friendly, accommodating, and helpful. The complimentary breakfast area is clean, comfortable, and the food is lovely and can accommodate many dietary preferences. The pool is clean with plenty of sweating. And on my the views, stunning and spectacular. My husband and myself enjoyed sunrise and sunset on our balcony every day we were here. Located near sips and restaurants too. Highly recommended.

"Amazing Hotel and View... STUNNING "

5
13/09/2017

After searching long and hard on the internet this was my favorite hotel with amazing views. When we arrived we were not disappointed. You always question if Best Western is lower budget, this absolutely is not. The entire Hotel was beautiful. The pictures that we included in this review we're taken right out on our balcony. The room was gorgeous, we got two beds and it was a perfect size. The balcony and view were so peaceful and calming we stayed out there for hours. The pool was beautiful and warm. This is literally right next to all of the shopping in Sedona. You walk out of your hotel room and it's just blocks and blocks of tiny beautiful shops and wonderful restaurants. We walked for hours and then went out in the evening which was beautiful and got some ice cream. We never had to drive to go shopping for anything. This is the perfect location to all of Sedonas vortexes. We rarely drove more than 10 miles to anything we wanted to see. It's a literally in the middle of everything it couldn't get more perfect than this. Breakfast was included and it was wonderful. It was a nice Buffet and not crowded at all. We will definitely be coming back here.

"Love this hotel!"

5
13/09/2017

Best hotel breakfast I have ever experienced and to be able to eat overlooking such an amazing view was such a bonus. Our room had such an amazing view and was so clean and well furnished. All the staff and the breakfast chef went above and beyond to be sure we felt welcome and had the best stay possible Thanks to all!

"Excellent location! "

5
10/09/2017

I loved our stay at the best western plus arroyo roble in sedona. The location is superb you can walk around main street as shops and restaurants are within a short walk. Breakfast is good with waffles and fruit. Parking is comfortable and easily accesible. Rooms are comfortable and spacious.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Piedras y A, Thank you for reviewing your experience at our hotel. I am delighted to hear that the hotel's location, guestroom, and amenities made for an enjoyable stay! We hope to welcome you back again soon. Regards, Lonnie Lillie

"A View, Close to Art Galleries, Shops and Restaurants"

5
06/09/2017

A good location to walk in up-town Sedona if you want to visit art galleries, shops, restaurants, etc. There is a nice pool to help you cool down in hot weather. The breakfast-buffet had a great variety of choices from cold to hot. You will find something to eat no problem. Anything from scrambled eggs, potatoes, cereals, choices of breads, fresh fruits, yogurt, juices, teas and coffee, just to name a few. They even had gluten free muffins. The yogurt was coming from an automatic distributor, just like the one you can get juice out of. It was a cool thing to try and the yogurt was delicious and fresh. You can eat inside or on the patio with great views. The staff was friendly and had great knowledge of the area. There is some activities that you can book on-site to visit Sedona, and the area if you don't have a car. They have parking. I would go back.

"Wonderful as Always"

5
05/09/2017

I have stayed at this hotel several times. I recommend it unless it gets close to $400 and then I recommend Adobe Grand Villas. The staff are always friendly, the breakfast is always great. Wonderful staff in the breakfast room. The Best Western Plus Arroyo is in the middle of the tourist area and the best advantage to staying here is parking and walking to the shops and restaurants. On our last stay, the rooms were limited and I ended up paying for a recently remodeled room over the laundry facilities. I wasn't sure how that was going to work out. I did not want to pay $370 a night pre-tax and listen to laundry machines all night. Needless to say, you cannot hear anything in your room. The view, the fireplace, the patio, were all beautiful. They try to promote a 3-head showerhead but I would not pay extra for that because when you use it, it lessens the water pressure between all three showerheads and the bottom showerhead does not spray more than a couple inches from the shower wall and is ineffective. These rooms have a privacy gate that limits those from the laundry area to your outdoor walkway. Very secure and comfortable.

"Downtown Sedona perfection"

5
03/09/2017

This was one of the best hotels we staid in on a long trip around California and Arizona. As a family of five we wanted some flexible accommodation that I though I had secured through booking.com. We were initial a bit disappointed but the manager Lonnie sorted us out and we ended up in a brilliant creek side villa. Lonnie you are a legend. The location was perfect as well being an easy walk into downtown Sedona. Also the two pools are both great and the the whole place very family friendly. Oh and the breakfasts are lovely. We would return in an instant. Don't hesitate to book today !

"Choice Downtown Sedona Location"

5
01/09/2017

Service and location are two main reasons why we always return to the Best Western Plus Arroyo Roble Hotel. The staff are well trained and very attentive. The breakfast, which is included in the room price is quite good.

"The best in this beautiful town "

5
31/08/2017

I couldn't be more happy bout this place, it had everything we need. It was definitely worth the price. Make sure you check all the amenities. We stayed for three nights and i didn't want to leave. It was a great experience and you can find anything. Everything is so close to the hotel.

"Unmatched Location For Scenery"

5
30/08/2017

Incredible view of the fabulous red rocks of Sedona right from our room. Excellent accommodations with shopping, dining, and even grocery stores within easy walking distance. Super friendly and helpful staff greeted us on arrival, and the included breakfast next morning was very satisfying. Looking forward to making many more weekend trips to Sedona and staying at this hotel.

"Beautiful room with stunning views!"

5
29/08/2017

We really enjoyed our overnight in Sedona at the Plus Arroyo Roble Hotel. We booked a North Signature Plus room, and it was wonderful! We were on the ground floor and had a beautiful expansive view of the red rocks, stars, and grassy lawn. The room was well-appointed, very comfortable bed, plenty of linens, awesome bathroom, with a huge tub and shower. The breakfast was delicious and beautifully displayed with a great selection. Staff were friendly, helpful and kind! It was a great stay, and although expensive, it is Sedona and felt it was worth it for an anniversary stay.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear robina494, Happy Anniversary! Thank you for choosing our hotel for your Anniversary getaway. I am pleased that it was all you had hoped for, and the guestroom was appointed with all you needed for an enjoyable stay! We hope to see you again soon. Regards, Lonnie Lillie

"One of better place to stay in Sedona"

4
28/08/2017

We made our booking decision rather late and were lucky to find availability at the Best Western Plus Arroyo Roble hotel, which I believe translates to “Oak-tree creek” in Spanish. The hotel was pricey, like other hotels in Sedona. We stayed in room 109, which offered a nice grassy courtyard with a fountain and stunning views of the Rocky Mountains. The hotel has a Spanish architectural style that is somewhat plain, with open-air, tiled hallways, rather than the traditional indoor, carpeted hallways found in most hotels. For me this was acceptable, however, I was informed by some guests that they had issues with the noise in the corridors. The hotel is built on a slope; therefore, our first level guestroom was located below the lobby. On our arrival, we were greeted by a very friendly staff and one of the best smiles in the business from the front desk receptionist, Monika. We felt very welcomed. During our booking, we had requested a rollaway bed and were pleasantly surprised to find the bed already laid out and ready to use immediately in our room. The room was clean, spacious and supplied with all the anticipated essentials. The air-conditioned unit was noisy (which seems to be a common problem) and had to be repaired. The cleaning staff was discreet and very efficient. The breakfast included in the price of the guestroom was ample, well prepared, and served in a friendly manner. The hotel guests were provided with complimentary access to the clubhouse located at the creek. The Creekside frontage is an ideal location to relax with a good book. There are two swimming pools, one outdoor pool at the hotel as well as a heated half indoor/outdoor pool at the clubhouse. The hotel is located within walking distance from the center of town, which offers many shops and restaurants. We found the restaurants in town to be more expensive than expected. For example, we paid $49.76 for two ordinary fajitas that were not especially tasty. At another restaurant we tried, a typical Caesar salad was priced at $10 plus tax and tip. I found it worthwhile to drive a couple of miles to West Sedona, where the prices were much more reasonable. For example, we ate at a good Chinese Szechuan Restaurant that was modestly priced. You can also find a Whole Foods Market that offers a nice salad bar.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear JERRY G, Thank you for your detailed review. I am pleased everyone you encountered on our team was friendly and efficient, and the rollaway was ready upon your arrival. I am happy you enjoyed the views, and had the opportunity to relax by the Creek! It certainly is peaceful down by the water! I regret to hear you had an issue with the a/c, however pleased our team was able to repair it quickly. I appreciate you choosing to stay with us! Regards, Lonnie Lillie

"A great choice when visiting Sedona"

5
27/08/2017

We chose this hotel based on trip advisor reviews, and were not disappointed. It had a location that can't be beat, with just a short walk to the shops and restaurants in town. Our room had a red rock view that was breathtaking, and the grounds were nicely maintained and landscaped. The staff was very nice and the free morning breakfast buffet was outstanding. With respect to the room, our only two picky complaints would be these: there was no drapery, so a thin curtain created a privacy issue at night, and the bathroom/vanity area was quite small, though I am not sure if all the rooms are the same. Aside from these, the room was very clean, quiet, and comfortable. The pool area looked nice too, although we did not experience it. All in all, if returning to Sedona we would certainly visit the Best Western again.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear LFluvs2travel, I am thrilled to hear that your fellow Tripadvisor travelers led you to our hotel, and you enjoyed the location, guestroom, and views! For your privacy, all of our guestrooms have both a sheer and a blackout curtain, however it is possible the blackout curtain could have been tucked behind the decorative panel, and I will discuss this with our housekeeping team, and thank you for bringing this to our attention. I appreciate you reviewing your experience at our hotel, and hope you visit again soon! Regards, Lonnie Lillie

"Best Western Plus Arroyo Roble Hotel"

5
23/08/2017

Wonderful hotel. Great staff, rooms, breakfast and best views. Everyone was very helpful with anything we needed. I would love to go back and stay there again. Location is right where you want to be, can walk to most everything. Free parking was a plus.

"Wonderful stay"

5
22/08/2017

We stayed Aug 12-19. Was a perfect place great location to stay. Walking distance to several eating places and shops. Quite place, delicious breakfast , use of pools, hot tubs, game room, creek access, and the staff all acted like they loved their jobs and were always ready to help with a smile. Views were awesome after the rain Sunday evening

"Loved it!"

5
22/08/2017

Eric at the front desk was very professional, friendly and helpful. The view, the clubhouse and the private creek area were especially awesome and it was great to be able to bring our dog along too. We loved everything about our stay and are looking forward to returning soon!

"Scenic and Relaxing!"

5
21/08/2017

We stayed on the 3rd floor with 2 queen beds and a gorgeous view of the red rock landscape! We actually came into Sedona with a condo booked for the week only to find out that our condo had "no views" of the red rocks! We were frantic to find a place uptown near the shops, restaurants and beautiful views and yes the BW Arroyo Roble came through! We were ecstatic and a free, full breakfast every morning! Room was clean, staff was kind but not imposing, within walking distance to everything and a beautiful pool with gorgeous gardens! Best location, all tours will pick you up here or you can walk to meeting points. We'll definitely be back!!!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Tina E, I am pleased that, in a pinch, you found our hotel exceeded your expectations. I am happy that our red rock views, location, and complimentary breakfast offered all that you needed for a wonderful stay in Sedona. We will look forward to seeing you again! Regards, Lonnie Lillie

"Great Value"

5
21/08/2017

We stayed in a signature plus room. It was room 112. Great value for the money. Had a private courtyard and a great view of the red rocks. Perfect view of "snoopy" rock every morning while sipping coffee was great

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear P7400LRmatthewp, I am thrilled to hear you enjoyed waking up to the red rock views in the North Signature Plus guestroom! I appreciate you taking the time to review your experience, and hope to welcome you back soon. Regards, Lonnie Lillie

"Amazing!!!"

5
16/08/2017

This was an amazing trip! The scenic views were unbelievable. The hikes and climbs were outstanding. My favorite was Cathedral Rock. It was a hard climb, but so worth it. Beautiful!!! I also really loved Devils Bridge. Our hotel was nice, great view of the Red Rocks, but touristy all around us.The breakfast was really good, lots of fresh fruit.The rooms were clean and people very helpful and friendly! You really do not have to stay Uptown, but if you do this is a great place to stay. You definitely need a car. I want to go back! So peaceful and relaxing!! Love Sedona

"Beautiful Property / Terrific Staff"

5
16/08/2017

Lonnie the GM and his entire staff was very accommodating during our entire trip. The property was well maintained and the location was perfect. We took advantage of the breakfast every morning and was pleasantly surprised by the variety of options. Will definitely be returning to this property in the future. The Buckboroughs

"Convenient, Clean, Courteous, Comfortable and Cozy"

5
15/08/2017

What more can you ask for when you're away from home? This hotel had the convenience, clean rooms and coziness. Hotel staff was courteous and considerate. We checked in very late and the receptionist knew that we were tired from a long drive and let us use the front parking space until time for breakfast. Our room was clean and was kept up well. The AC cooled our room fully (need this during the summer!). The hotel is in uptown Sedona and within walking distance of all the stores we wanted to visit. What a view from our room!! This is our first time in Sedona and will come back in a heart beat. The staff was friendly and helpful whenever we approached them for information and advise. While we had an issue with the TV remote, it was not a big deal (not in Sedona to watch TV) and at times internet access was slow -- much better access earlier in the day. I love the free breakfast -- fresh fruit, eggs, breakfast meats, cereal and make-your-own-waffles. Last but not least, our beds were comfortable for our much needed rest.

"Fantastic property centrally located"

5
14/08/2017

Fantastic property centrally located in Uptown Sedona. Walking distance to restaurants, shopping, tours and bars. The employees go above and beyond to ensure our stay was fantastic. We will absolutely be back.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear hitx94, Thank you for your review. I am pleased to hear our staff was welcoming and went out of their way to ensure you had an excellent stay! I appreciate you choosing to stay with us. We hope to see you again! Regards, Lonnie Lillie

"No hot water!!!!!"

4
14/08/2017

Nice staff, nice room, great location, great view and ZERO hot water in the shower!!!!! 300 plus dollars for one night and it wasn't perfect. And now days don't even bother to complain at any company cause all you get is a I'm sorry

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Jeremiah S, Thank you for your review. While I am pleased you enjoyed the staff, views, and amenities, I am disappointed to hear about your experience with the hot water. I looked into the room that I believe you had stayed in, and while the hot water is working in that room, it required turning the handle farther to the side, and our maintenance team has made the necessary adjustments. I sincerely apologize for any inconvenience. We value your concerns and will always work to rectify them as quickly as possible. I appreciate your feedback, and hope, though we missed the mark on the shower, we can welcome you back to our hotel in the future. Regards, Lonnie Lillie

"Three Day Sedona Trip"

5
07/08/2017

The hotel was ideally located in uptown Sedona. We were traveling as a party of 6 with 3 teenage boys. I would highly recommend this hotel! The location in Sedona allowed us to visit the red rock hiking and swimming amenities, and take a long day trip to the Grand Canyon.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear elizabethkI107HP, Thank you for your review and recommendation! I am pleased that you and your group found our location convenient for touring around Sedona! There is certainly a lot to see, and plenty of hiking trails to explore! I appreciate you choosing our hotel. We hope to welcome you back again soon. Regards, Lonnie Lillie

"Nowhere else I'd stay while in the area"

5
07/08/2017

I was debating between this best western and the Sedona inn and I'm so thankful I chose this one. The location, the staff, the property itself is everything you would ever want when you want after a day full of hiking. We were thoroughly impressed!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Jessica G, Thank you for your recent review. I am thrilled that you were impressed with your experience at our property, and your stay was all you had hoped for! I appreciate you choosing to stay with us, and hope to see you again. Regards, Lonnie Lillie

"Fantastic location"

5
06/08/2017

Fantastic location right in town. Everything is within walking distance. Eric at the front desk was very helpful even recommending some restaurants nearby. Room met expectations and then some. View off the balcony was unbelievable. Absolutely breathtaking.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Tammy S, Thank you for your review and for recognizing Eric's helpful service. I am pleased you enjoyed the beautiful Sedona scenery from your balcony! I hope you had the opportunity to enjoy them at Sunset- it is incredible to see the sun hit the red rocks that time of day! I appreciate you choosing to stay with us. We hope to see you again. Regards, Lonnie Lillie

"Sedona Best Western Creekside Villa"

5
06/08/2017

My family and I stayed in the Sedona Best Western in one of the Creekside villas. The villa was beautiful! Plenty of space for the 6 of us to spread out. Very comfortable beds, nice kitchen, they provided laundry soap for the stackable washer and dryer. Delicious free breakfast. There were 3 swimming pools and hot tubs. A steam sauna, game room, two pool tables, ping pong, fitness center, kids checked out gaming consoles also. Staff very friendly and accommodating for us!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear BrianandNatalie T, I am pleased the Villa offered all that your family needed for a comfortable Sedona vacation, and your kids had the opportunity to enjoy some of the pools and games in the Clubhouse! I appreciate you taking the time to review your experience, and hope to welcome you back again soon! Regards, Lonnie Lillie

"Great Location"

5
06/08/2017

Stayed here during my trip to Sedona. This hotel is located on the main "street' and is within walking distance of many shops. Their free breakfast was very satisfying as it gave us a number of eating options. Great job by the friendly staff!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Helen A, Thank you for your review. I am happy to hear you found our location to be convenient to Uptown, and the staff's efforts to be exceptional! I appreciate you choosing our hotel. We hope to see you again! Regards, Lonnie Lillie

"Fun place with great views"

5
02/08/2017

If you never visited Sedona, you are missing a true wonderful experience. A very slow and relaxing time, the Arroyo Roble will not disappoint you. Large clean rooms in a beautiful location and the service is first class. Many restaurants and things to do surround this location. Come on down!

"Sedona's Best Choice"

5
02/08/2017

Location is the best. Right on the road entering town, next to the shopping area. It has beautiful views of the red rock features. the property allows you to go down to Oak Creek to swim, fish, or just enjoy the beautiful scenes of nature. The amenities are wonderful. They offer everything...tennis courts to steam room. The Breakfast was great, a top of the line continental breakfast with full service. The GM, Lonnie, even worked as the cook the day I was there, making all the guests feel welcomed, important, and well served.

"Beautiful hotel"

5
01/08/2017

If planning a stay in Sedona, I would highly recommend this lovely Best Western. It truly exceeded our expectations for scenery, cleanliness and overall charm..Make sure to ask for a canyon view..Our room had a patio attached and the view was pure heaven. Brunch also yummy and scenic

"Great stay"

5
31/07/2017

Stayed two nights with family. Staff friendly, helpful and knowledgeable of area activities and restaurants. Every suggestion they gave was right on for what we were looking for. Rooms clean and kept up. Breakfast included was good standard fare. Centrally located to uptown Sedona. View is amazing. We will come back and stay again.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Barry M, Thank you for your review. I am happy to hear our team offered helpful suggestion, and pointed you in the right direction for the best Sedona tours and restaurants! I am pleased your stay was enjoyable, and will be looking forward to seeing you in Sedona again soon! Regards, Lonnie Lillie

"Great location and great service"

5
31/07/2017

This hotel exceeded our expectations. The location was perfect for walking to the local shops. The room was outstanding and the breakfast exceeded our expectations. Simply a lovely hotel. When we return to Sedona in the future, we will definitely be staying at this hotel.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear David Z, Thank you for your review. I am thrilled that you had a wonderful experience at our hotel. As a family owned business, it is the ultimate compliment to hear we exceeded your expectations! I appreciate you choosing our hotel, and look forward to welcoming you back again! Regards, Lonnie Lillie

"Wish I stayed 2 nights!!"

5
23/07/2017

Great hotel in a perfect location! We could walk to town. The amenities were great and our kids loved the club house and pool. We had wonderful views from our room! Wish we stayed two nights versus one!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear sherryk666, Thank you for your review. I am pleased you and your family enjoyed your stay and had a fun time exploring the amenities in the clubhouse. I agree, 1 night in Sedona is just never enough! I hope you have the opportunity to visit again, and appreciate you choosing our hotel. Regards, Lonnie Lillie

"Perfect Choice"

5
22/07/2017

We were pleasantly surprised by our "virtual" choice for uptown lodging. Clean, well-appointed rooms, helpful and friendly staff, delicious free breakfast and AMAZING views. Shout out to Matt, Nicole and Donald for going above & beyond to make our stay enjoyable. We even chose to stay an extra night at this convenient location. Best Western has really upped their game and changed my mind about lodging choices.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Renee B, Thank you for reviewing your experience and recognizing some of our wonderful team members. As a family owned business, we are always pleased to hear when our guests are having such a great time that they have to extend their vacation! I appreciate you choosing to stay with us, and hope you have the opportunity to try some of the other wonderful Best Western Hotels across the country! Regards, Lonnie Lillie

"Sedona Vacation"

4
21/07/2017

Nice hotel and convenient to shops. I always have a nice time in Sedona. This was my first time staying at this hotel. If you do not mind staying near traffic then you will be ok this hotel is next to the main road with a high volume of traffic. The hall ways are also noise for some reason, do not expect it to be quiet. I personally thought this hotel was highly priced.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear T842IEsaraa, Thank you for your review. I am happy to hear you enjoyed the hotel's location, and found it convenient to Uptown's shops and restaurants. While there are many lodging choices in Sedona, we appreciate you choosing to stay with us, and hope to welcome you back to the red rocks soon! Regards, Lonnie Lillie

"Fantastic view!!!!!"

5
18/07/2017

Everything about this hotel met our needs! This was our dogs first hotel visit! Great grassy area for dogs to go potty with clean up bags. The room was very clean and well accommodated! Great breakfast! You won't be disappointed!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear jgracey5, Thank you for your recent review. I am pleased you and your dog had a great first vacation together, and we provided everything necessary for both you and your pup to have a wonderful stay! I appreciate you choosing our hotel. Regards, Lonnie Lillie

"Best Best Western?"

5
17/07/2017

I stay at Best Western hotels about 70 nights out of the year, and this has to be one of the best I've ever visited. Amazing views, great rooms, and awesome staff. Breakfast was decent with slightly better than average food, but larger selection than most BW's. Comfortable mattress, but bedding could have been a little nicer for the cost. Overall great experience and I can't recommend it enough.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear G8800HLstephenp, Thank you for your complimentary review and recommendation. We appreciate you being a loyal BW guest, and thrilled you had a wonderful stay at our hotel. Thank you for choosing to stay with us, we hope to welcome you back soon! Regards, Lonnie Lillie

"Most enjoyable stay"

5
14/07/2017

Beautiful hotel with an excellent view of the Sedona Red Rock formations. Breakfast was comprehensive with indoor and patio seating. Staff was helpful and pleasant throughout. If it featured the Trevi Fountain I would have thrown in a coin and wished for a return visit.

"Great Location, Friendly Staff, Nice Accomodations"

5
10/07/2017

When you arrive at this Hotel, you will think it is small and tucked away, but it is in the perfect location and the property stretches on quite a bit. There are three pools (two outdoor and one indoor). There is also a clubhouse and a gym. Breakfast is complimentary and delicious. The best part is that they have outside seating so you can enjoy your breakfast with a beautiful red rock view. The staff as friendly, courteous and helpful.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Monica C, Thank you for your recent review. I am pleased your stay was enjoyable, and you found the location convenient and views spectacular! I appreciate you choosing our hotel, we hope to see you again soon! Regards, Lonnie Lillie

"Location Location, Location"

4
09/07/2017

This property is right in the heart of Uptown Sedona. No need to drive anywhere, steps from shopping and restaurants. Our room was lovely, refrigerator, king size bed, and an amazing view of the mountains. The deck had 2 chair and a table to enjoy a morning cup of coffee. The breakfast ( included) had the basics you would hope for, eggs, sausage, bacon, toast, muffins, fruit, etc. I appreciated the clean and friendly atmosphere of the employees. We were in room 408. The only complaint I have was that the view was hampered by a couple of dumpsters and trash strewn all over the grounds across the street. I think they were renovating some of the property, but that was not a pretty sight to wake up to in the morning. I think the next time I would choose a room on the first level. There is a yard and beautiful fountain right outside the door as well as the red rock views. Check in and checkout was fast and there is unloading parking which made it so much easier to go right to the glass elevator. The pool was lovely, with tables and chairs to lounge on a summer afternoon. I also loved the sculptures all around the property. Such a wonderful addition to the feel of Sedona. It felt more like an apartment instead of a hotel, which I liked. Very homey and safe.There are grocery stores ( Whole Foods, Bashas, and Safeway) all within a 10 minute drive. I would definitely stay there again.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear lindamarc45, Thank you for your review. I am pleased you found your guestroom to feel homey and safe, and our location convenient for walking to the shops and restaurants and Uptown. There was a large delivery that was received during your stay, and while unloading in the area below is certainly not the norm, I apologize for any inconvenience. I appreciate you choosing our hotel, and hope to see you in Sedona again soon. Regards, Lonnie Lillie

"Great time in Sedona"

5
06/07/2017

We were saved by BW. Our first hotel which I will not mention at this time was a dump and a horrible experience we canceled after one look. It looked like our 4th of July celebration in Sedona would be ruined until we found the Best Western. We had a great place to stay and had the best time possible.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Dallen C, Thank you for your review. I'm pleased we were able to save the day for your 4th of July weekend getaway, and you had a wonderful time in Sedona! We hope to welcome you back again soon! Regards, Lonnie Lillie

"Summer getaway"

5
06/07/2017

Spectacular place to stay. They treat you exceptionally well! Afternoon pool is shaded and provides awesome views. Felt right at home and relaxing. Breakfast was great and the hosts were helpful and attentive. Definitely a place to stay again. Well worth it!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Bkschall, Thank you for your complimentary review. Our goal as a family owned business is to have our guests feel comfortable and welcomed, and I am thrilled we did just that! I appreciate you choosing our hotel, and hope to see you again! Regards, Lonnie Lillie

"Great Sedona location"

5
05/07/2017

Hotel was very attractive and had great access to Sedona shops. Located just miles from nearby hiking trails. Sedona itself shuts down earlier than I would have expected, but that's not the hotel's fault. Pricey night's stay, but that's the nature of Sedona. Breakfast options were excellent and did reflect the more upscale location of this Best Western.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Peter A, Thank you for your recent review. I am happy to hear you had an enjoyable stay, and found the property grounds to be well manicured and attractive! I appreciate your kind feedback, and hope to welcome you back again soon. Regards, Lonnie Lillie

"vacation"

5
04/07/2017

Loved this property! Clean, beautiful, walking distance to shops and restaurants. Literally awesome view of the the red rocks from our suite! Lots of hiking trails and nearby activities to do. I highly recommend staying at the Arroyo Roble Best Western! Staff also very friendly and knowledgeable about the area. Without question we would stay there again! Didn't want to leave!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear joannp548, Thank you for your review. I am thrilled you loved your recent stay, and found our location convenient to all that Sedona has to offer! I appreciate your recommendation, and hope to welcome you back soon! Regards, Lonnie Lillie

"Beautiful hotel, in a great location"

5
02/07/2017

My family of 4 was disappointed that we only stayed one night. If we new it would be this nice - we would have planned another night into our itinerary! The room it self was clean, nicely decorated, and adequate. But, the grounds and staff were awesome, and the location couldn't be beat for views and access to everything. Breakfast was excellent. We were sad to leave. Would definitely stay there again and highly recommend it.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Susan L, Thank you for your review. I appreciate your recommendation, and, though you enjoyed your one-night stay, we were also disappointed to see you go so soon! I am happy our team made you feel welcome, and the hotel's location made it easy for you to experience all that Uptown has to offer. Thank you for choosing our hotel, we hope to see you and your family again soon! Regards, Lonnie Lillie

"Overnight in Sedona"

5
29/06/2017

We had a great experience with this hotel. The room was clean, comfortable and had a great view. The complimentary breakfast was terrific! Nice staff. The location was exceptional. Walking distance to everything!

"A lovely place to stay"

5
28/06/2017

We had a family reunion there and personally stayed in a creek side villa. It was a lovely site with a lovely villa and great staff. Everyone who visited us there, enjoyed it immensely. Thanks to all.

"Excellent hotel choice in Sedona"

5
28/06/2017

We stayed four nights in the upgraded rooms in a separate building from the main hotel, and had a large comfortable room on the second floor with a private balcony with chairs and table with a terrific red rocks view.

"The best of Sedona"

5
27/06/2017

A perfect place for our family vacation! It's a bit more expensive than we normally spend, but the location, beautiful grounds, comfortable rooms and amazing views made the cost worthwhile. The breakfast was an unexpected surprise. My boys are still talking about the Sedona breakfasts! Highly recommend this hotel!!

"Excellent Hotel Overall!"

5
27/06/2017

This Best Western Plus location has awesome views from your room and the pool area. The accommodations are most comfortable. The breakfast offered in the morning is by far a great quality and has many choices. The staff is very friendly and professional. The hotel grounds are very clean and all the adorable fountains even work. The location is walking distance to the wonderful shops and tons of restaurants. I loved every aspect of this hotel. I would recommend this hotel for families or a couples getaway. One of the best places I've ever stayed and I travel a lot! Very happy with our family stay!

"Not as great as I expected"

3
22/06/2017

Pros of this hotel: 1. Putting my feet in the water at Oak Creek in the back of this property. 2. The steam room… The moisture was great since it's a dry city. 3. My son loved the game room. Cons of this hotel 1. The room was outdated, like a motel room, rug needs replacing. 2. Motel like bathroom. 3. Noisy air conditioning. If you don't plan to spend much time in your room and you want to be right smack in town then this may be a good choice. I think the rate was high for the room. ( I believe I paid $230 a night). The views are nice but since you don't want to be spending a lot of time in the hotel it's not really worth it. They do have great service.

"Best Western Plus Arroyo Sedona Memorial Day Weekend"

5
20/06/2017

Overall highly enjoyed the hotel, the breakfast, pool, view, room, staff. Stayed in a North Signature Room. Room was an excellent value relative to my experiences with hotels. Room was clean, well appointed with a fireplace, nice shower, balcony that overlooked the property and faced the high red rocks. Did not hear noise from outside or other rooms. Relatively private. Breakfast is a free buffet with coffee, fruit, breads and muffins, and excellent make-your-own waffles. Enjoyed the breakfast very much. The outdoor pool also had a nice view of the red rocks and despite being Memorial Day and very crowded in Sedona, the pool and grounds overall did not feel crowded. Plenty of poolside seating, towels, and personal space. There are other amenities we did not use such as a jacuzzi and indoor/outdoor pool. Staff was very welcoming and made me excited to have arrived at Sedona. Great recommendations by staff on hikes and other activities. Location is great if you want to stay in town and walk to shops and cluster of restaurants. On Memorial weekend 2017 traffic getting in/out/through town was very congested and slow moving. If you are mostly there to hike, bike and do other activities outside of town, consider that being located in town on a busy holiday will substantially increase your travel time to your destinations. While there are restaurants in town, there are a lot just outside of town, too. The hotel is located/designed well to provide you with excellent scenery where ever you are: room, breakfast, pool, even parking lot which is really what we wanted by going to Sedona.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear brianrL9435DT, Thank you for your detailed review. I am pleased you enjoyed your recent stay in the North Signature Guestroom, and found great value in the included amenities. I am thrilled our staff made you feel excited to have arrived in Sedona! We certainly love the city and are eager to share it with our out of town visitors! I appreciate you choosing to stay with us, and hope to welcome you back soon! Regards, Lonnie Lillie

"Great place for family"

5
20/06/2017

Very good location and excellent service. Villa was large and kept up well. Beautiful surroundings and views.Only potential issue was a steep hill to walk up to restaurant and office but you can drive it. Breakfast was very good with hot and cold items.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear 986warreng, Thank you for your recent review. I am happy to hear you and your family enjoyed your stay in the Villas. I appreciate you choosing our hotel, and hope to welcome you back again. Regards, Lonnie Lillie

"Exceptional"

5
17/06/2017

This hotel was beautiful inside and out. We had the Red Rock View room, and the view was all we had hoped for. The room was comfortable and the bed was amazingly comfortable! The complimentary breakfast was delicious ~ much better than average. Upon check in, we were served by Jonielle, who was an absolute delight! She assisted us with our questions but then went above and beyond in helping us make the most of our stay. She even arranged for our Pink Jeep Tour guide to pick us up right at the hotel. We walked along the creek a bit, and it was oh so cool and refreshing! A little pricey, but worth it to us.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Joni K, Thank you for your kind review! I am pleased to hear Jonielle went above and beyond to ensure you had a wonderful stay! As a family owned business, it is rewarding to hear that our customer service and property exceeded your expectations! I appreciate you choosing our hotel, and hope to see you again. Regards, Lonnie Lillie

"So calm and beautiful!"

4
16/06/2017

Some of the kitchen could be updated but this is a large condo in an excellent location of Sedona. Internet can be very slow on weekends. Lots of great restaurants, Art, scenery and some great shopping!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Sydneybird1, Thank you for reviewing your stay. I am happy to hear you found the Villa to be spacious, and enjoyed the Uptown Sedona location. I appreciate your comments on the kitchens, and will consider your feedback as we are always looking at additional property improvements. I appreciate you choosing our hotel, and hope to welcome you back soon! Regards, Lonnie Lillie

"Beautiful views + great location "

5
15/06/2017

Stayed at the Best Western for two nights with my family recently. The hotel is very nicely appointed with beautiful views of the red rocks at Sedona is so famous for...plus sculptures throughout the property. The rooms are clean and nicely decorated. The staff is awesome and very helpful. We enjoyed the breakfast buffet while we were there and were wonderfully surprised by all of the choices it offered...even the coffee bar they offer at the front desk is great! The location makes it very easy to enjoy Sedona. Would definitely recommend it!

"Pricey but great location, great condo"

5
14/06/2017

We chose the Creekside Villa that had 2 bedrooms. These appear to be condos as they are down a hill from the main hotel - nicer than my house! 2 bedrooms, 3 bathrooms, kitchen, living area, patio. Sitting on the outside patio we could enjoy the sound of the creek outside. Yes, these were pricey but for Sedona and 2 separate bedrooms was worth it. I did some exploring outside and there is a nice deck area by the creek with grills and picnic tables that would be great for groups. My only caution is that if you are planning on staying there to avoid the whole parking situation in Sedona - it is quite an uphill walk from the condos to the street level. For most people, it will not be an issue - but it is a steep uphill walk that takes about 5 minutes and if you have any hip or knee issues, it may be too much for you. We actually planned so we only had to walk up hill once a day - taking the car to eat breakfast in the morning. Breakfast was quite nice and well thought out with good hot and other options.

"Great location in Sedona-would stay again"

4
13/06/2017

My husband and I took a trip here this May. Flew into Phoenix and rented a car and traveled North to Sedona for the week. We based out of here as we toured Grand Canyon, Petrified Forest, Painted Desert. Best Western was a perfect middle location right on the Main St. of Sedona. We had a beautiful room on the ground level overlooking the red rock mountains. The room was comfy and always clean. Beds were good but the sheets were not as soft as I would have liked but that was minor. Breakfast was included and they had a nice variety of hot and cold foods to satisfy most. Ranged from eggs, bacon, sausage, ham, potatoes to hot and cold cereals, fresh fruits and baked goods, juices and coffee. Some have written in about the villas down the hill. We walked down there and it is woodsy with no views. Looks like older style apartments/condos. I would say stay up at the main hotel for sure. Pool was perfect with very comfy cushioned lounge chairs and relaxing music. You are right in town but it is not noisy at all and you are walking distance to many great eateries and shops and tour companies.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear islandbreezer, Thank you for reviewing your experience at our hotel. I am glad you enjoyed your guestroom and beautiful red rock views! I am also pleased you found our location convenient to Uptown's activities, however quiet and comfortable for relaxing. I appreciate you choosing out hotel, and hope you return to Sedona again soon! Regards, Lonnie Lillie

"Annoying and Scary"

1
12/06/2017

Our two night stay at this hotel was marred by two incidents that happened within minutes of each other. We were staying in room 108 and were sitting outside our room enjoying the great weather and view until we began to get wet because the guests in room 508 hung their wet laundry over the railing. After a call to the front desk the guests in 508 removed their laundry and we returned to our chairs. Getting wet was a little annoying but unfortunately within five minutes were were showered with broken glass from room 508. At first we thought that they purposely dropped the glass on us because they were annoyed about the call from the front desk. But then one of the 508 guests came down to let us know that their glass smoking pipe had broken, and that was the the source of the broken glass. The two gentlemen on duty at the front desk were friendly and professional but did not seem to understand who scary it was to be showered with broken glass.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Henry H, I sincerely apologize for the incidents that occurred during your recent stay. Guest safety is a top priority, and we take these concerns very seriously. It is good to know our team responded promptly in a friendly, professional manner, and cleaned up the glass immediately. However, I am truly sorry you did not feel they understood you felt scared, and will discuss this with our team. This is certainly not the impression we would like to leave with you, our valued guest, and I was told the guests in room 508 were sincerely apologetic for causing any distress. If you would like to discuss this further, please feel free to contact me directly at the property. Regards, Lonnie Lillie

"Excellent Location, great Red Rock views!"

5
12/06/2017

Loved staying here for our family vacation. The location couldn't have been better. Free parking and a good continental breakfast was included. We had a room (#201) with a balcony and a beautiful view of the Red Rocks. Beds were comfortable and room was clean. Swimming pool was very nice with beautiful views. There was another pool but we didn't use that one. Will definitely stay here next time.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Mark C, Thank you for choosing our hotel for your recent family vacation! I am thrilled you found your guestroom to be comfortable and clean, and you had the opportunity to spend some time enjoying the sunshine at the pool. I am pleased to hear you would return to visit again and we are eager to welcome you back! Regards, Lonnie Lillie

"Enjoyed my stay here!"

5
05/06/2017

We booked this hotel on the fly as we were staying in Anthem, AZ and were heading to the Grand Canyon and wanted to stop on our way back for a night in Sedona. It was well worth it! We were a party of four with side by side rooms, I believe I was in 307. You should definitely ask for a balcony room on the backside of the hotel, the view was out of this world! The rooms were very clean, non smoking, extremely comfortable bed, the AC worked great, the shower was good. The grounds were meticulously kept and the pool looked great although I didn't get to swim in it. The room came with a free continental breakfast which included eggs, ham, waffles, toast, English muffins, fruit, Danish, yogurt, cereal, coffee, juice...I may had missed something but to say the least, it was delicious and the two employees working in that area never stopped cleaning and putting more food out. I suggest tipping them which I did! The location of this hotel is perfect as its right on the main strip at one end and you could walk to all the shops and places to eat. Overall it was a great stay and highly recommended! Also wanted to say that the young woman that checked us in was a peach, very nice and recommended places to eat! Of note and not the hotels fault at all is beware of how GPS brings you to the hotel. It brought us a way that came in right at the end of the strip we were staying (not sure of the route number) but it was under construction and a nightmare to travel.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear jjenfa, I'm glad you gave us a try on your recent Grand Canyon/Sedona vacation! I am thrilled that you enjoyed your stay, and from your guestroom to breakfast, were pleased with your experience. I appreciate your generosity to our breakfast team; as they strive to provide a delicious morning buffet! I appreciate you taking the time to review your experience, and hope to welcome you back again. Regards, Lonnie Lillie

"GREAT PLACE TO STAY"

5
04/06/2017

Girls trip for the weekend, great location on main road. Close to all, shopping, restaurants and tours. Very clean room, beautiful grounds with stunning views, great free breakfast and lovely staff. Would definitely recommend.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear 691cathym, Thank you for choosing our hotel for your recent girls getaway! I am happy to hear you had a wonderful experience, and we earned your recommendation. I appreciate your review, and hope to welcome you and your friends back again soon. Regards, Lonnie Lillie

"Great place to stay."

5
01/06/2017

Really enjoyed our stay at Best Western Arroyo in Sedona 5/17. Most everything was better than we expected. The staff was very friendly and helpful. The included breakfast was good and helped us save a few dollars by not eating every meal out.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Kevin M, Thank you for your Tripadvisor review. I am pleased we exceeded your expectations, and you had an enjoyable stay with us! I am happy to hear you found great value in the included amenities, especially the complimentary breakfast, and will share your comments with our team. I appreciate you choosing our hotel, and hope to welcome you back soon. Regards, Lonnie Lillie

"Nice week in Sedona"

4
31/05/2017

We stayed at the BW in mid May and were very pleased with our accommodations. This hotel is at the top of the main street with easy access to shops, restaurants and some of the best views in the area. Room was quite comfortable, bathroom was small but clean. Our room on the 4th floor had a patio facing the red rocks and we enjoyed it throughout our stay. We were fortunate to be able to experience a spectacular full moon rising over the mountains. The breakfast each day was plentiful and included both hot and cold items and the staff was very friendly. We would stay there again.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear scsunlover, I am happy to hear you were pleased with your guestroom, and enjoyed the wonderful red rock views. I am thrilled you had the opportunity to see the full moon from your balcony- it certainly is spectacular in the dark skies of Sedona! Thank you for your review, we hope to see you again! Regards, Lonnie Lillie

"Great location"

4
31/05/2017

Great location right at edge of town but within walking distance of many shops and restaurants. Pretty rooms from your terrace. Spacious and clean with comfortable beds. They also offer a nice free breakfast. Front desk people were friendly and helpful.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear shahow, Thank you for your review. I am happy to hear you enjoyed your stay, and found our team helpful! I appreciate you choosing our hotel, and hope to see you again! Regards, Lonnie Lillie

"Good Decision for Sedona Stay"

5
29/05/2017

Decided to stay in uptown Sedona for easy walking access to resturants and shops. Staying at the Arroyo Roble was an excellent decision. The staff was very helpful and friendly, the breakfast was above average, and the views from our room and the property were amazing. After morning adventures, this was the perfect place to come back to and relax.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Joseph S, I am pleased you had an enjoyable stay at our hotel. I will share your kind comments with our team, they will be happy to hear your compliments on the service you received. I appreciate you choosing to stay with us, and hope you visit us again! Regards, Lonnie Lillie

"Great Everything!"

5
28/05/2017

We spent our first night in the other Best Western in town which has no views from the rooms. We switched to the Arroyo Roble and it was fantastic. You have your own private balcony looking out over the red rocks and the beds were SO comfortable. Staff super friendly, big spread for breakfast and you can walk right out your door to all of the shopping and dining on the main strip. If you are looking for great views while you stay, be aware of which Best Western you are booking!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Sunlover1962, Thank you for your review. I am thrilled you enjoyed the views from your private balcony, and found our location convenient for exploring Uptown's shops and restaurants. I am also pleased you found the bed to be comfortable and enjoyed the wide selection of breakfast dishes! I appreciate you staying at our hotel, and hope to welcome you back to Sedona again soon. Regards, Lonnie Lillie

"We had hoped for quite a bit MORE."

3
25/05/2017

We stayed at the VILLAS using RCI points. In all honesty, it would have been nice if someone would have warned us about the MAJOR road construction on route 89A south of Flagstaff. So if you are reading this.....HEADS UP! Take I-17 south and enter Sedona from the south. Another piece of info we stumbled upon as checked in.....if you are exchanging for less than a week there is a $50 fee.....NICE. "Oh, you should have gotten a notice." Thanks, we didn't. Enough with that. The resort itself is quite nice. I believe it is an OLD condo community they have turned into timeshare units. We stayed in a 2-BDRM unit. We had 2.5 baths. The living area and half bath were on the main floor and the two bedrooms and two bathrooms were upstairs. There is a balcony on each level. Our unit faced the river/creek. The unit was large enough to fit four quite comfortably and will fit six. From what I understand we were fortunate in that our unit was right off the parking lot. Some of the units face a courtyard area which can be a hike from the parking lot (especially if you have a substantial amount of luggage). We did notice luggage carriers off the pool for such usage. The resort offers free wifi service. It is TERRIBLE. You can tell the times during the day/evening when more people are online. :( There are flat screen TV's in the units but no HD. The TV's in our unit were very, very poor. For some reason they would be fine for the first five minutes and then become very DARK. It was quite annoying. The resort is extremely close to the downtown area. The only problem is that you must walk up a MAJOR incline to reach street level (maybe 40 yards). This walk is quite strenuous especially when the temps soar into the 90's and above. The clubhouse at the resort is extremely impressive. The pool is very nice (the chairs definitely need an upgrade). The exercise room is quite spacious. There is a steam and sauna. They have a TV room and a pool/billiards room. As previously mentioned the resort is in downtown Sedona. But beware, on the weekends traffic is horrendous and it is practically impossible to go anywhere by car at certain times. We rolled in on a Sunday afternoon and it took us approximately an hour to drive the last 3-4 miles. We highly recommend a trip (not on the weekend) to Out of Africa Wildlife Safari Park. We also recommend a visit to Wildflower Bread Company (good wholesome/healthy eats). What little interaction we had with the folks here was very positive. We felt the resort was nice, but more was expected.

"Great Hotel"

5
25/05/2017

A Great Hotel. Everything was well maintained and housekeeping did a great job. Breakfast buffet was exceptional. Centrally located in uptown. Staff was pleasant and very helpful. Would definitely return.

"Beautiful property"

5
24/05/2017

Great property, great staff, great views! The breakfast was delicious. Checking in and out was extremely easy and this property is conviniently located in the center of Sedona . It's near downtown area and the enterance to slide rock

"great views, convenient location"

5
23/05/2017

This really is the best place to stay in "Uptown" Sedona, the touristy area, if you want to be within walking distance of the restaurants and shops but still have a great view of the mountains. Pay the extra and get a room with a balcony and a view. You won't regret it - it's awesome. Very clean and well-furnished hotel. Breakfast buffet is above average for this type of hotel. They had a plain yogurt dispenser (or maybe it was vanilla - couldn't tell) with a variety of toppings to choose from - fresh blueberries, granola, brown sugar, honey. I really appreciated that as yogurt is my usual breakfast food. Staff was very friendly and efficient. Very glad we chose to stay there.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear honeybee815, Thank you for your review! I am happy to hear you enjoyed the views and guestroom. I am also thrilled you enjoyed the variety at breakfast, and found the yogurt and toppings to be a pleasant start to your day! I appreciate you choosing our hotel, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Outstanding"

5
22/05/2017

Absolutely loved this hotel which delivered far beyond its 3+ rating. We had a lovely, newly refurbished room that was immaculately clean, a patio from which we had an amazing view of a red rock hill and where we could enjoy drinks and a bite. The swimming pool area was also visible as was the beautiful vegetation that surrounded the area. We were extremely pleased at check in with our accommodation and the delight continued the next morning when we got our breakfast. This was not your typical included breakfast but a buffet of delicious choices that far exceeded expectations. Besides the two swimming areas and other amenities we also enjoyed walking along the creek down a small hill where the villas are. The hotel's location is excellent, close to shopping and the Church of the Holy Cross built on one of Sedona's vortex centers. This was a wonderful value and I would not hesitate to stay here the next time I am in Sedona. Kudos to the staff and management who deliver such fine hospitality and quality.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear aranieri_10, Thank you for your complimentary review. I am so happy to hear that you loved your recent stay, and had the opportunity to enjoy the pools and Creek. I agree, the views certainly are stunning! I appreciate you recognizing our wonderful team, and again, thank you for choosing our hotel. We hope to welcome you back again soon! Regards, Lonnie Lillie

"A Taste of Heaven in Sedona, Arizona!"

5
16/05/2017

Loved this awesome Best Westwrn in Sedona, Arizona! The room was spotless, the Red Rock view from our balcony was breath-taking & close to shops & great dining! The free breakfasts were to die for! Can't wait to go back! I'm recommending this fine hotel to everyone!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear patriciatY7989HD, Thank you for your kind review. As a family owned business, earning your recommendation is such a wonderful compliment, and we are happy that your stay was all you had hoped for. I appreciate you choosing to stay with us, and look forward to seeing you again. Regards, Lonnie Lillie

"Wonderful stay"

5
16/05/2017

Had a great four night stay in early May, 2017. Fortunate to have booked a suite, located adjacent to the main building. Room was on the ground floor and opened up to a magnificent garden, with amazing mountain views. Breakfast each day was customized and very tasty. Every member of staff that we dealt with went out of their way to accommodate us. Would definitely recommend this property, in a great downtown Sedona location.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Stephen B, Thank you for choosing our hotel for your recent Sedona vacation. I am pleased to hear you had an enjoyable stay, and found our team to be welcoming and accommodating! I hope to welcome you back to the beautiful views soon! Regards, Lonnie Lillie

"Great hotel in the heart of Sedona!"

5
15/05/2017

What an outstanding hotel in the heart of downtown Sedona. Unbelievable views from your room and a great location to all the shops and restaurants in town. Outstanding service and a free gourmet breakfast too! Don't be fooled by the Best Western chain label, I've stayed at Hiltons that aren't this good!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear F3502IQstevec, Thank you for your review, I am pleased we exceeded your expectations! I am happy you had the opportunity to take in the beautiful views from your guestroom, and found the complimentary breakfast to be an excellent start to your day. I hope you return to Sedona and visit us again soon. Regards, Lonnie Lillie

"Sedona BEST Hotel and Location"

5
07/05/2017

Many hotels to choose from in Sedona and I'm so glad I stayed here for the weekend. First the location was perfect. Right in Sedona with free parking. Walking distance to everything in Sedona strip. Second the views were breathtaking. We stayed I believe room 502 king size with mountain view. Included a balcony. Room was large and quiet. There were 2 pools and the pool in the clubhouse was an indoor and outdoor pool! Speaking of clubhouse there was pool table, sauna, kids game room as well. Breakfast was included if you stayed in the hotel. It was an awesome breakfast with many unique and delicious items to choose from. Overall it was a perfect stay and hope to return in the near future.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear majesticsky, Thank you for your complimentary review. I appreciate you choosing our hotel for your recent weekend getaway, and thrilled it was a perfect stay! I am pleased you had the opportunity to enjoy some of the on-site amenities, and found breakfast to be a wonderful start to the day. We look forward to seeing you on your next trip to Sedona! Regards, Lonnie Lillie

"Sedona vacation "

5
30/04/2017

Very happy with everything. Our room was comfortable, clean everything worked well. We had a lovely view and we're in walking distance to a great deal of the town. The staff were friendly and helpful. Great choice

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Lielie3, Thank you for your review. I am happy to hear your guestroom was comfortable and clean; and you enjoyed the wonderful red rock views. I appreciate your feedback, and hope to see you in Sedona again soon. Regards, Lonnie Lillie

"Grandma's Birthday Celebration"

5
29/04/2017

I visited this hotel in late February with my family. There were 10 of us including 4 children ages 4 to 8. The kids loved the indoor pool, game room and playground. We all enjoyed the delicious included breakfast. There was a new egg casserole dish every morning. The breakfast buffet is reason enough to stay here. We had 3 red rock view rooms and the views were beautiful especially at sunrise and sunset. One of the best features of this hotel is that you can walk to restaurants and shops. We did not have to pile 10 people into cars to find a great restaurant. It was chilly in Sedona in Feb. but sunny during the day and in the 50's. Perfect for hiking and sightseeing! When we go back, the Best Western Plus Arroyo Roble will be our first choice for a hotel!

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear margo_lorusso, I am thrilled to hear our hotel proved to be the perfect choice for your celebratory getaway! I am pleased the kids had a blast in the pools, and all the way around you had an enjoyable stay. I appreciate you choosing our hotel, and hope to see you again for your next special occasion! Regards, Lonnie Lillie

"Great experience here !!!"

5
26/04/2017

The staff was extremely accommodating & the amenities were 5 star ! Would stay again & again ! The fireplace was not working in our original room so we were upgraded for free to a creek side suite at no charge! Wow now that is customer service at its best !

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Johnny G, Thank you for your review! I am thrilled you had an enjoyable stay, and found our customer service and amenities to be top-notch! I appreciate you choosing our hotel, and hope to see you again. Regards, Lonnie Lillie

"Sunny Sedona!"

5
25/04/2017

The weather, views, location, river fun, and breakfast were all exceptional! Loved it and will return in April again. Travelled up from Tucson after visiting our UA student. Well worth the trip. We did day hikes and we're blown away by the majestic red rocks of Sedona. We also went on a Pink Jeep tour which was a blast.

ARH-Management, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Neal F, I am happy to hear you had an amazing stay, and will be returning to visit again. The Jeep tours are a great way to see some of Sedona's beautiful landscape, and I am pleased you had the opportunity to enjoy a tour on your trip. I appreciate your review, and look forward to seeing you again. Regards, Lonnie Lillie

"Rest in my timeshare"

5
25/04/2017

Year after year, this place has always welcome us and has never disappointed our vacation. Staff is very attentive and the amities are just right. This is our 16th time here and they have upgraded year after year. Come and enjoy your stay and the downtown shopping and eating.

"creekside villas - great location with some service disappointments"

4
23/04/2017

It's important to note at the start that we stayed in the Creekside villas behind the hotel in a timeshare exchange situation - so our experience may not be representative of a "regular" hotel room guest. It is not abundantly clear as to what the exact relationship between the villas and the hotel is....to the overall detriment of the property. On the one hand the villas are part of the name of the hotel, adjoin the property, have late check in at the hotel front desk, etc. On the other hand, we were not welcome at the hotel part complimentary breakfast (although we were happy to pay!), the signs as you enter the villa part seem to suggest a totally separate property and there is no maid service, etc....not sure exactly what is going on but some clarification at arrival would be helpful. The location is excellent. You can walk to the shops and restaurants of the central downtown Sedona area which is fantastic. The villa was spacious and clean but kind of dark and dated. Great to have a washer/dryer. Quiet courtyard surrounding the area with a creek and well kept grounds. There was a bunch of upholstered chairs stacked in an ugly heap next to the pool/dumpster area in the parking lot all week. We had to walk/drive by it several times a day. I'm not sure if they are new ones scheduled to go into villas or old ones headed to the dump but they were certainly a long term and unappealing sight. The pool/villas clubhouse area is nothing special - definitely average but there. Our arrival info noted that with a stay like ours of more than 5 days, towel change service would be provided. It never happened and we finally walked over to the laundry room ourselves to retrieve some clean towels. If the advertised service does not apply to villa timeshare exchangers (a possibility?), it should be made clear as the check in paperwork says otherwise. We arrived around 845pm (2 hour drive from Phoenix) with 2 hungry children and asked the villas check in clerk about dinner options. He (correctly) indicated that most places in town close at 9pm and gave us 2 suggestions for potentially open places. We made a mad dash in the dark to both of them only to find both their kitchens closing...finally on our 5th (armed with further suggestions from the staff at the first 2 restaurants) try we made it to a restaurant that was open until 10 and were able to eat. My complaint/suggestion in this regard: anyone on night check in duty really should know for sure what restaurant(s) in town are still open (it's a short list!)...or at the very least call on a guest's behalf to confirm the status before sending out of towners on a frustrating wild goose chase after a long day of travel. If we had been given the name of this one restaurant (standardly open until 10pm) at the onset it would have been most appreciated and saved us a lot of aggravation. They expect you to haul out your trash to the dumpster before you leave (and turn on the dishwasher)...not a big deal and not all that unusual for timeshare properties of this type but again not exactly a high end luxury experience at the end of your stay... I'd go again (and be a lot more savvy now that I have experienced it first hand) if in the area with family as the location is a perfect point for exploring the area and the size of the villas are so convenient for families.

"More like a Hilton..."

5
23/04/2017

We were really impressed with this place. It was definitely expensive, but given the prime location in Sedona and the resort-type setting it was worth it. The views of the rocks outside of our room were beautiful and the pool was well kept and had the same views as our room. The room was clean and comfortable, but we really did little other then sleep there. The breakfast was the best free hotel breakfast we've had and we travel extensively. The service was wonderful and it felt as though the people working at the hotel realized how lucky they were to be in such a special setting as Sedona. We were able to walk outside our door and be on the main strip of Sedona in a few minutes. It was a short walk to the famous Pink Jeep tours company as well as restaurants, etc. We were a short drive to some of the exceptional hiking in the area. I would go back in a heartbeat if given the opportunity and it made me re-think how I perceive the Best Western brand.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear rgilpin99, Wow, thank you for your wonderful review. I am thrilled you had such an enjoyable stay and found great value in the included breakfast and amenities! As a family owned business, we appreciate you recognizing our exceptional team and their local pride. We are happy to hear you would return to visit again, and love Sedona as much as we do! I appreciate you choosing our hotel, and look forward to welcoming you back soon. Regards, Lonnie Lillie

"Great location and views"

4
20/04/2017

I stayed at the BW for 3 nights in April and very much enjoyed my time there. Given its location and added perks (free breakfast, parking and wifi), it wasn't a bad deal. Admittedly the rooms can definitely be spruced up a bit and look a bit dated however the rooms were clean and spacious. Stayed in a room on the 5th floor and holy smokes! the views were AMAZING! Watching the sunrise and set over the red rocks was very memorable. Also location is fantastic! Located right in the middle of uptown sedona, we were walking distance to many shops and restaurants. Checking in and out was super quick and easy. Oh, and beds were super comfy!

"Great location and views. Very nice staff. The rooms are pre it was a fancier hotel for the hefty price."

4
18/04/2017

Great location and wonderful views. Very nice staff. The rooms are pretty basic--I wish that it was a fancier hotel for the hefty price tag. The pool was very lovely with a beautiful view of the rocks.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear 490staceyn, Thank you for your recent review. I am pleased our team was welcoming and the pool was a lovely oasis for enjoying the red rock views. I appreciate your feedback on the guestrooms, and will keep them in consideration for future improvements. We hope to see you again soon! Regards, Lonnie Lillie

"Great views!!"

5
17/04/2017

Best Western Plus never disappoints! This hotel has beautiful views, comfortable rooms, well maintained grounds and is within walking distance to the shops and many restaurants and activities. Breakfast was sufficient and the staff very helpful. We had trouble with our air conditioning and when we called they sent someone up immediately who stayed until he was positive it was working correctly. Would highly recommend!!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Kathy J, Thank you for being a loyal Best Western guest, we appreciate your recommendation! I am pleased you found the hotel to be a comfortable retreat, and our team resolved the a/c issue promptly. I appreciate you continuing to choose Best Western, and hope to see you in Sedona again soon! Regards, Lonnie Lillie

"Great Stay ~ Great Views!"

4
17/04/2017

We stayed for nearly a week based on the location of this respite hotel from the trails. We did get a room with a balcony that provided fantastic landscape views, but know that was not necessary since once you walk out the door, the views are everywhere! This location was fantastic -- we were able to walk in either direction to enjoy the beautiful Sedona shops and restaurants. The staff are courteous, the rooms clean and maintained, parking was exclusive for the hotel guests. Breakfast was in another building, but only a few steps away from the room, and was quite bountiful.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Ann D, Thank you for your kind feedback. I am pleased you had an enjoyable stay, and found our location fantastic for walking to the shops and restaurants. I appreciate you choosing to stay with us! Regards, Lonnie Lillie

"Wonderful Place to Stay"

5
16/04/2017

Great scenery and terrific staff! This was a great place to stay in the downtown area of Sedona. The grounds are very nicely kept, the views of the Red Rocks (including Snoopy) are breathtaking. The location couldn't be better. We parked the car and walked all over downtown. The breakfast served at the hotel was really a plus. The staff was very attentive!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear janecarmichael2000, Thank you for your recent review. I am so happy you found our location convenient for exploring Uptown, and the views did not disappoint. I am also pleased the complimentary breakfast was a welcomed start to your day with great selections and friendly faces! We hope to welcome you back to Sedona soon! Regards, Lonnie Lillie

"Great stay"

4
12/04/2017

This is now our third time staying here. Great location. We've stayed in the hotel and the villas/condos. Only complaint is that the exercise/weight room is pathetic. Please do some updating, fixing and cleaning. Besides that, great place. The morning breakfast is awesome. Rooms are clean. Beds comfortable. It's a true gem.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear J M, Thank you for being our loyal guest! I am thrilled to hear we have provided a consistently pleasant experience time and time again. I appreciate your feedback on the fitness center, and will review your comments with our team. We appreciate you choosing our hotel, and look forward to seeing you again. Kind Regards, Lonnie Lillie

"Perfect location, great stay"

5
11/04/2017

We booked two rooms in the main building with red rock views. The rooms are a good size, clean, comfortable and with stunning views. The team that work there are super friendly and really added to the overall stay. From the people on reception, the cleaners and the breakfast staff, they were all genuinely friendly and very personable. Location is great, you can walk to restaurants, bars, shops and jeep tour offices. I would happily choose to stay here again if visiting Sedona.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear pauldb71, I am pleased you had an enjoyable stay, and found your guestroom clean and comfortable! I am also delighted to hear you received exceptional service from our team, and will share your kind comments. I appreciate you taking the time to review your experience, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Run of the Mill Mid Range Hotel for Luxury Price"

2
11/04/2017

The overall quality of this hotel was about what you'd expect for a Best Western, but certainly below expectation for the price paid. The building, lobby, hallways, rooms were all very plain and somewhat shopworn. Cleanliness could be improved, there was a large toenail on the floor in our room vanity area when we arrived. The bed sheets were well-worn and pilled. Breakfast was just okay, the room was crowded, noisy and not particularly comfortable. The breakfast staff was very friendly and hard working. We had little interaction with the front desk staff. The red rock views were as advertised. Save your money and go for Hampton Inn or Holiday Inn Express.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear CDFryer, I am disappointed to hear about your recent experience at our hotel. As many reviewers note, we pride ourselves on providing an exceptionally clean guestroom, and this is certainly not the impression we would like to leave with you, our valued guest. I shared your comments with our housekeeping team, and apologize for your experience. I am pleased our breakfast team was friendly, however on occasion, many of our guests will visit breakfast at the same time, which may be what you encountered during your stay, and I am sorry if it felt crowded and noisy. As our guest, we hope you find great value in our location, amenities, views, and frontage on Oak Creek, and if you did not have the opportunity to explore the property, I hope on your next trip you will try us again and allow us to show you how many wonderful things our hotel has to offer. Also, if you ever encounter an issue during your stay, I encourage you to bring this to our attention so we have the opportunity to make things right while you're staying with us. If you wish to discuss this further, please contact me directly at the property. I hope to see you again. Regards, Lonnie Lillie

"Top Notch"

5
11/04/2017

This was the very best Best Western in which we've ever stayed. A genuine resort. The view of Sedona's red rocks from our balcony was nothing short of spectacular. The hotel itself was clean. Very clean. Breakfast good - wide array of whatever you want. Personnel top notch. A tad on the expensive side, but for Sedona, well, everything's expensive there. We did, however, get a break on the rate by staying three days. Wish we could have stayed longer. Loved it.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Wayne G, Thank you for your complimentary review. As a family owned business, your comments are music to our ears! I am thrilled you enjoyed the views and breakfast, and found our staff to be welcoming and friendly. We wish you had more time with us as well, and hope to see you again soon. Regards, Lonnie Lillie

"A perfect stay"

5
09/04/2017

An extremely convenient location, helpful and courteous staff, a breathtaking view from our room, different pools for the kids, wonderful amenities- we couldn't ask for more during our brief stay in uptown Sedona!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear OTPmomma, Wow! I am so happy to hear you had an enjoyable stay, and had time to experience the many amenities at the property. I appreciate your kind review, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Beautiful Vistas"

5
28/11/2016

The hotel is very close to everything in the town od Sedona. There are beautiful views from the patio and/or balconies off the rooms. Breakfast is included. The grounds a re well maintained and the pool is wonderful.

"Awesome"

5
28/11/2016

Great hotel - We were impressed with the staff, provided breakfast and amenities. We were there during the busy Thanksgiving holiday week. The rooms were very quite and well maintained. The provided breakfast exceeded our expectations. The hotel is perfectly located. Easy access to restaurants, shops, and attractions. I would highly recommend this hotel to anyone traveling in sedona

"Sedona Vacation"

5
27/11/2016

We stayed at the Best Western Plus for 3 nights. It was very clean and the staff was very friendly. The breakfast was good. The location was perfect as you could walk to shops and restaurants. This hotel is pet friendly.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear jenniferpT1906TW, Thank you for reviewing your experience at our hotel. I am pleased the accommodations were comfortable during your 3 day stay, and happy our location was convenient for you to explore Uptown's shops and restaurants. I appreciate you choosing to stay with us, and hope to see you again. Regards, Lonnie Lillie

"Great property!"

5
27/11/2016

Setting and location of the property are great-spectacular red rock views from our room, a short walk down to the creek, and Sedona central is at your doorstep, with dining and shops abundant. The front desk staff was always friendly and helpful as was the breakfast staff that provided a delicious morning buffet. There is one at the clubhouse but add a hot tub to the upper hotel pool - now that would be perfection! We will be back.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear tahoe2cabo, Thank you for your review! I am happy to hear you enjoyed the hotel's location, and found our team to be friendly and helpful. As a family owned property, it is rewarding to hear you will be back to visit us again! Thank you for choosing to stay with us. Regards, Lonnie Lillie

"Beautiful views"

5
25/11/2016

Our room on the 4th floor had a balcony with awesome view of the red rock. Hotel staff were super friendly & the beds were comfortable. Nothing bad to say about this place at all. Good location uptown Sedona within walking distance to shops, rest. ect. They have an outdoor pool as well as an indoor pool but we had no time to use it. Full free breakfast included with room.

"Comfortable and Clean"

4
23/11/2016

We stayed in a North Signature room for 3 nights. The fireplace was the absolute best part of the room. The shower was pretty awesome too with three streams. I agree the room could use some updating but is still very good. Breakfast was also very good with different choices everyday and staff very friendly. We used the indoor pool and jacuzzi once . Both were clean and just a short drive or walk from our room. It is NOT inconvenient and pretty private. Also, the North signature rooms have a laundry facility right on the first floor. I found this very helpful when getting ready to leave for our next stop on our trip. I really liked being able to walk to everything on the main strip the location of this hotel is a big plus too.

"Incredible adventure "

5
19/11/2016

You will not be disappointed in your stay at this wonderful property. The staff, views, breakfasts, everything was just outstanding. The views from our room was incredible. And you must walk down to the creek and take in the relaxing view.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Karen W, I am happy to hear you had an outstanding experience at our hotel, and glad you had the opportunity to walk down and enjoy relaxing by Oak Creek. It truly is peaceful listening to the sounds of the water! I appreciate you taking the time to review your experience, and hope to see you again soon. Regards, Lonnie Lillie

"Great Hotel, Great location."

5
18/11/2016

We had a wonderful visit to Sedona last week. Staying at Best Western Plus Arroyo Roble Hotel was fantastic. The location is within walking distance to lots of shops and hotels. The view was spectacular--right outside our room window! We were very satisfied with the hotel, view, staff and accommodations!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear elizabethgM6555PB, Thank you for your recent review. I am thrilled you had a wonderful time in Sedona, and had a fantastic stay at our hotel! I appreciate you choosing to stay with us, and hope to welcome you back again soon. Regards, Lonnie Lillie

"In the heart of the center, family friendly"

4
16/11/2016

Lovely hotel - in the heart of everything. Easy to walk to local shops and activities. Very family friendly activities available (pool, table games, walk by the creek). Staff was EXTREMELY wonderful - very friendly and helpful. Room was spacious and comfy and very clean - location of room was not the best (room 310 - overlooks the street basically). Breakfast was generous but not very tasty (typical stuff - eggs, waffles, muffins). We could only eat it for one day and then opted to go into town and get some good stuff. Yes, we would stay here again... just ask for a better located spot.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Novemberpeanut, Thank you for taking the time to review your experience. I am happy to hear you enjoyed the hotel's location and amenities, and I appreciate your complimentary feedback on our staff. I am pleased to hear you would return to visit again. On your next visit, I encourage you to call and book directly with us so that we can be sure to get you a room with a view that would better suit your preference. Thank you for choosing our hotel, we hope to see you again! Regards, Lonnie Lillie

"Great Visit & Views"

4
16/11/2016

We took our adult son with us. We originally had a King and pullout however we wanted him to have a bed so with the help of Mauro and Eric at the front desk, we were able to move after our 1st night - They also helped us get a favorable rate! Thanks to them - Breakfast was included and Gil and Donald made that experience nice - The We had a breathtaking view of the red rocks from our room. It was one of the best views of any hotel I have ever stayed in. As far as the rooms are concerned, it is your standard room, not that fancy but serviceable. We spend the days hiking and exploring so we were really only in the room to freshen up for dinner and sleep. There It was very clean and room service was perfect . The property is adjacent to a creek that runs along the boundary of the hotel Well worth a walk down to it - The pool was nice and they also had a gym/pool/sauna that was on the sister property that my wife and son took advantage of. Location is walking distance to some uptown shops. Overall the City of Sedona is not very large so you are close to all the sites,hiking trails and restaurants. It is only 2 hours to the Grand Canyon so take advantage and stop at Oak Creek Canyon on 89A on the way up. One last note if you live in a city please take advantage of the night sky - It is so clear at night - I have never seen so many stars in my life -

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear BillSure, I am pleased to hear our staff was accommodating during your recent stay, and your wife and son had time to enjoy some of the on-site amenities. I agree, the views are incredible, and the stars are so brilliant at night when you're away from the big city lights! I appreciate you choosing our hotel, and hope to see you again! Regards, Lonnie Lillie

"what a view"

5
16/11/2016

Unfortunately we were on a bus tour so we only had one night here. All the rooms have a view to die for. Sedona is a beautiful town. Beds were comfortable. Driveway was little tricky for the bus driver but he did it. It is down a slope but I guess with no worries off ice and snow it is not a problem. Within walking distance are stores but again we didn't have time to shop. Breakfast was in a separate building and was good. If you go stay at least three nights to see and enjoy everything.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Deborah K, Thank you for your recent review. I am happy to hear you enjoyed your stay and the incredible views, however also wish you could have stayed with us longer! You'll have to visit again soon in order to enjoy all the hiking, biking, shopping, and dining Sedona has to offer! Regards, Lonnie Lillie

"Exceeded our expectations "

5
16/11/2016

I wasn't sure what to expect when I booked this hotel but I must say it was a very pleasant surprise. Traveling with a large family, we needed a 2 bed villa. The villa had 2.5 baths, 2 bedrooms, 2 balconies, a full kitchen, washer and dryer, private chairs overlooking the beautiful creek nestled by the beautiful red rocks. The jacuzzi in the master was amazing - probably the best I've seen in a hotel (including Four seasons and other high end hotels). There's a playground, lovely double swing, Rec building with indoor racquetball, outdoor tennis, indoor heated pool, indoor hot tub, sauna, steam room, table tennis, pool, etc. Breakfast was great. 1-2 hot egg entrees, biscuits/waffles, sausage, potatoes, etc. Convenient hours as well. Location is great if you want to check out downtown. The pink jeep tour picked us up at the hotel and we could walk to the cowboy club and other restaurants. There's a free parking lot just for guests at the top of the hill and also a larger free public lot next to it. We had a great time here and I almost wished we stayed longer. An excellent choice for families who need room and amenities for a long stay.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear BostonMeow, Thank you for your kind review. As a family owned business, we strive to provide an exceptional experience, and I am pleased we exceeded your expectations. We recently remodeled the bathrooms in the Villas, and I'm thrilled you considered them luxurious! I appreciate you choosing our hotel for your recent family vacation, and hope we have the pleasure of welcoming you all back again soon. Regards, Lonnie Lillie

"Wonderful Stay!"

5
14/11/2016

This is a wonderful hotel with a super friendly staff who went out of their way to assure our comfort. They also helped guide us to wonderful hiking trails. Daily Breakfast was hot and fresh and featured an egg bake casserole each day which was a delicious option. Room Accommodations are clean and beds were super comfy. These were very welcoming since we went hiking every day! The view from our room was breathtaking and we were treated to beautiful sunrises and sunsets. We stayed in a first floor patio room. There is a beautiful creek behind the hotel and the grounds throughout the resort are well kept. There are additional touches throughout the resort that offer Red Rock views from different perspectives. All of them are breathtaking. The hotel is within walking distance to shops and restaurants. You can also walk to many of the touring jeep companies. I recommend taking a jeep tour. We did a winery/sunset tour with A Day in the West. At the end of a long day, we had looked forward to using the indoor pool, hot tub and sauna in the clubhouse but ultimately didn't have time. Too much time spent lingering over dinner! We stopped in at the clubhouse and facilities were very nice. We loved our stay in Sedona and can't wait to return. We will definitely stay here again.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Lynda B, Thank you for taking the time to review your experience at our hotel. I appreciate your wonderful feedback, and am happy to hear you found our staff to be friendly, breakfast delicious, and the pillow top beds cozy after a long day of sightseeing! I am pleased you will return to visit us again, and appreciate you being our loyal guest. Kind Regards, Lonnie Lillie

"A peaceful haven"

5
14/11/2016

The Arroyo Roble is one of the tallest buildings in Sedona (grandfathered in) and has some amazing views of the rich, red rocks-highlighted by sun or moonrise. A November visit might find the town busy and bustling, the trails thick with hikers, but the hotel and villas are more a peaceful oasis. Staff is friendly and helpful and courteous. Breakfast is tasty and filling-there are lots of options. Rooms in the villa are very large-tall ceilings, fully furnished, attractive, yet homey decor. We had a fully functioning kitchen, a patio by the creek, gas fireplace and lots of seating to make our friend retreat enjoyable and relaxing. I haven't been to Sedona in years, but if I get so lucky as to visit again, I would definitely stay here.

"Vacation "

5
12/11/2016

Very clean. Wonderful, attentive service. Excellent continental breakfast. Gorgeous view. Right in the middle of everything that we wanted to do in and around Sedona. Hotel is in Uptown Sedona, lots of shopping and art galleries nearby within walking distance.

"Lovely"

5
04/11/2016

Nice room, clean , great breakfast , wonderful access to indoor pool/sauna/steam room/ping-pong/pool table. We loved this stay! Walked around town and had great access to restaurants and shops. Enjoyed Halloween celebration on streets. Would stay again.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear sightCkr, I am pleased you loved your recent stay, and had the opportunity to experience Halloween in Uptown! I appreciate you taking the time to leave us a review, and hope to welcome you back to Sedona again soon. Regards, Lonnie Lillie

"We had stayed at the Best Western Plus last time and I thought that this time we would stay here."

2
01/11/2016

I was very disappointed. We were given the handicapped room, but not told this until we entered the room. When we phoned down and asked for a room on the other side of the hall, where there actually was a marvellous view, not just the street, we were told that yes we could for $30. more a night. We said no thanks we are already paying enough. I had booked this Best Western because it had a pool. The "heated" pool was very cold and the other pool, which was a fair walk away was very cold as well. It also was cold walking back to your room wet. We had stayed at the Best Western Plus last time. all the rooms had a beautiful balcony. As i like to get up before everyone else it was wonderful sitting on the deck, writing in my journal, having my coffee for the day but not this one. No balcony on this side. So i just had to be quiet till they got up. The room was clean, but they weren't very nice when we called down to change our room. We did not get to see the beautiful sunsets or the morning sun coming up. I was very disappointed and will not stay here again. I much preferred the other Best Western.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear conniej219, I am disappointed to hear your stay was not as you had expected. We offer many different room types, and I encourage you to please call us directly if there is ever something that is important during your stay, so we may ensure you get a room and view that will suit your preferences. I sincerely hope you will try us again the next time you visit Sedona, and give us another opportunity to earn your business. Regards, Lonnie Lillie

"Great Location and great views in Sedona"

5
01/11/2016

We loved this little gem on the main drag in Sedona. Walk to galleries, dining and tours. Very comfortable and roomy with balcony and view of the red Rocks. We especially enjoyed the Red rocks tour with Pink Jeep Tours and the beautiful Chapel of the Holy Spirit built into the rocks.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Linda C, Thank you for your review. I am pleased you had a great experience at our hotel and found our location convenient for exploring some of Sedona's local tours and attractions! Jeep tours certainly are a fun way to see red rock country, and I'm so glad you had a great time. I appreciate you choosing to stay with us, and hope to see you again! Regards, Lonnie Lillie

"Relaxation"

5
01/11/2016

I had the privilege of staying in this hotel the first one after 3 years of medical problems and off work. How friendly the entire staff was the breakfast was wonderful, one of the mornings they served eggs Florentine the rooms have balconies with an out of this world view, what a nice first trip back to work, and thanks to the entire staff. I hope I get to come back.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear David H, I am so thrilled that your stay was just as you had expected, and pleased our entire team made you feel welcome. I appreciate your kind review, and hope we have the pleasure of welcoming you back to the beautiful views again soon. Regards, Lonnie Lillie

"Surpassed expectations!"

5
30/10/2016

We stayed here four nights late October - my family (two adults plus 4 yo and 6 yo) stayed in a villa down by the creek. Grandma and grandpa stayed in a room. We were very happy with our experience! Positives: 1. The villa was extremely spacious and very nice. Basically a two bed room condo that's part of a time share resort. Full self catering, spacious with kitchen and living area - and a big back yard on the creek. 2. The resort has a fantastic indoor outdoor pool setup - including two hot tubs. (There's actually another pool attached to the hotel which has a great view) 3. Breakfast was solid - not amazing (= no made to order stuff) but eggs sausage fruit cereal coffee waffles etc 4. Great location walking distance downtown The only negative as others have remarked is the walk up he hill from the villa to breakfast but you can't have it all!!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear kevinmfranklin, Thank you for your recent review. I am happy to hear you had a wonderful experience, and found the Villa to be a comfortable retreat for your family! I appreciate your feedback, and hope to welcome you back to Sedona again soon. Regards, Lonnie Lillie

"Perfect location, great view, overcomes few shortcomings"

5
28/10/2016

We could have stayed much longer! Our rooms faced the gorgeous Sedona mountains. Seeing them from our room from sunup to sunset was just so remarkable. The pool area was very nice and made for a great place to gather and relax as we closed out our days. The hotel is located right in the old town area so that the shops and restaurants are a pleasant stroll down the street. Our family really enjoyed the excellent buffet breakfast. Our room was clean and just a little dated, but ample sized and reasonably well-appointed.

"Granddaughters spring break"

4
26/10/2016

Me and my husband have always loved This place and only stay here when we Go to Sedona! It's beautiful facing the Red rock, nice rooms, 2 pools and a juccusi This time the indoor/outdoor pool needed To be cleaner, a lot of leaves etc to be Taken out, also when we were making trips to bring our stuff to the room, going down the stairs by the pool, there are stairs then a landing and more stairs and a huge landing to the parking lot which has one more curb step to the tar road, be careful, I fell and broke a bone in my foot under my Ankle, I told someone at the front desk and all they said was that sucks! I hope Best Western takes this seriously and change that back curb into a wheel chair type gradual landing slowly going into the back tar parking lot, wonder how many people have fell there from that curb? Ouch and am still in pain from it, would I stay there again? Yes, they have a very good breakfast and beautiful rooms but hope they do something about that curb??

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Darnell B, Thank you for your review and for being our loyal guest! It is rewarding to hear you have returned to visit again and again! I am sorry to hear about the accident while unloading. We are always happy to help with luggage, and please contact me should you wish to discuss this further. We look forward to welcoming you back to Sedona again soon! Regards, Lonnie Lillie

"Sedona Red Rocks"

5
26/10/2016

This property is an excellent place to stay if you want to be in the heart of downtown tourist Sedona. A short walk to restaurants and shops, plenty of free parking, excellent view of the Eastern red rocks, and a great hot breakfast with a good variety of offerings. The front desk staff is more than accommodating for any request. Coffee and tea are available in the lobby at all hours. The housekeeping staff is cordial and will work around your schedule if y9ou want a later cleaning or to skip service on a given day. Town noise doesn't filter down to this property. Would stay here again.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Caloosa44, I am delighted to hear you enjoyed your recent stay, and would return to visit our hotel again! As a family owned business, your feedback is extremely valuable, and I appreciate your kind review. Thank you for choosing to stay with us, we look forward to seeing you again! Regards, Lonnie Lillie

"best western"

5
26/10/2016

Our stay at this hotel was excellent. What made the stay even better was the desk clerk Jonielle. She was very friendly and gave us info on locations to visit that were only known to locals which made our visit very rewarding.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Linda E, I appreciate your review and am thrilled you had an excellent stay! I will be sure to share your review with Jonielle, and am happy to hear you enjoyed her local recommendations. Thank you for choosing to stay with us! Regards, Lonnie Lillie

"Perfect location and with a view!"

5
25/10/2016

We traveled to Sedona in Oct 2016 for our first visit to the area. The Best Western Plus is the perfect location. We were able to walk to the Pink Jeep tour, many shops and restaurants. The parking was easy and the view from our room was spectacular. We stayed in one of the suite rooms so I can't comment on the hotel rooms. Our room was extremely comfortable and the bath was completely updated with a very luxurious shower! The hotel provides a very nice daily breakfast which includes hot oatmeal, eggs, waffles, toast, fruit, yogurts, bacon, sausage. The location of the hotel is at the end of the tourist section of Sedona so it is a quiet spot. We highly recommend this hotel and location!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Sharon61986, Thank you for your review and recommendation. I am happy to hear your recent stay was enjoyable, and that the guestroom and breakfast buffet met, and hopefully exceeded your expectations! I appreciate you choosing our hotel, and hope you return to Sedona again soon! Regards, Lonnie Lillie

"Great stay in Sedona"

5
25/10/2016

Beautiful hotel with very nice amenities due to access to the club house. Liked that we were within walking distance of the stores and restaurants downtown. The view from the back of the hotel and pool is amazing. Hotel staff very attentive. Breakfast was delicious

"Never wanted to leave!"

5
24/10/2016

Best Western Plus Arroyo Roble Hotel and Creekside Villas truly helped make our stay in Sedona a very memorable one. Our room had a lovely fireplace and a private balcony that looked out on the magnificent Red Rocks. Our room was comfortable and spacious, big closets and even a safe if needed. The King bed was so very comfortable and the bathroom was quite nice. The Front Desk Staff were all so kind and helpful and the Housekeeping staff deserves an extra "thank you", too. Great location, we were able to walk to all the shops and restaurants. The Tour Trolleys were also just a 5 minute walk away. We really didn't need our car unless we wanted to go outside of Sedona to sight see on our own. All in all a great choice, highly recommend!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Emerald8, To hear your stay at our hotel helped make your Sedona vacation memorable just makes our day! I am happy you enjoyed the North Signature Plus guestroom, and will be sure to pass your “thank you” along to our team. I appreciate your review & recommendation, and hope to welcome you back to the beautiful views again soon! Regards, Lonnie Lillie

"We Can't Wait to Return!"

5
24/10/2016

Kudos to this wonderful staff! We had an amazing stay at the Arroyo Roble Hotel and would highly recommendl! From arrival to departure, every single employee we encountered greeted us with a smile and an offer of assistance! Since this was our first trip to Sedona, we solicited recommendations and suggestions for activities and restaurants all of which were excellent! All staff members seemed genuinely pleased to have us stay at their hotel and took ownership of their area! The breakfast buffet was outstanding and the breakfast attendant was excellent in his position! The housekeeping team has done a great job of presenting an exceptionally clean hotel and welcomes their guests with a smile!! Great job! In addition to the outstanding service and accommodations, the view from our hotel room was incredible!!! We look forward to returning to this beautiful hotel when we visit Sedona in the future!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear kimmij57, Thank you for your kind review and recommendation. I am thrilled our staff was helpful in their recommendations, and everyone you encountered made you feel welcome! I appreciate you choosing to stay with us, and we look forward to seeing you again! Regards, Lonnie Lillie

"Best Location"

4
24/10/2016

Great choice if you want to walk to shops, restaurants, Pink Jeep tour pickup, trolley tour pick up. We weren't looking for a full service resort because we were out each day taking tours, hiking, and horseback riding, so this was perfect. Pool is good for taking a dip, but there are no umbrellas or shady areas. Tennis court needs repairs; we rented rackets and balls. The balls were all flat, so bring your own.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Dannapolis, Thank you for your recent review. I am pleased that our location was perfect for you to explore Uptown and the surrounding areas. I appreciate your feedback on the umbrellas. That is a great suggestion, and I will look into whether there are some areas where we may be able to add them where the wind can't get a hold of them! I appreciate you choosing our hotel for your vacation, and hope to see you again! Regards, Lonnie Lillie

"guest"

5
20/10/2016

The desk clerk check in was excellent. she provide us all the information we need. Only one minor suggestion may need to change telephone. The one you have looks out dated. The location and view for the hotel id good.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Suresh_Patel_Denton, I am happy to hear our team was friendly and that you enjoyed the hotel's convenient Uptown location. I appreciate your feedback, and hope to welcome you back again soon! Regards, Lonnie Lillie

"Getaway "

5
19/10/2016

Relaxing and family friendly place to visit. A great place to sit on the balcony and enjoy the views. The staff is very accommodating. There are trails nearby for peaceful hikes. The morning buffet was great.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Annette T, Thank you for choosing our hotel for your Sedona vacation. I am pleased you had a great experience, and found our location convenient for exploring Sedona's hiking trails. I must agree, it is wonderful to sit on the balcony and enjoy the red rock views, especially at sunset! Thank you for your review. I hope to welcome you back again soon. Regards, Lonnie Lillie

"Sesona, Arizona, Best Western"

5
19/10/2016

This Best Western (Secona Az() is the best hotel I have stayed in for quite some time. I spent over 50 days in a Best Western in late 2015 while my home was remodeled. The Sedona Az Best Western was absolutely great. The staff were the friendliest I have ever encountered at a hotel. The only drawback, the price. The location was in the downtown area, very quiet, the view of the mountains was amazing.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear M9581EIdavidm, Thank you for being a loyal Best Western guest! I am honored to hear that this is one of the best hotels you've stayed at recently, and am happy our team made you feel right at home. I appreciate you continuing to choose Best Western Hotels, and hope to see you in Sedona again soon. Regards, Lonnie Lillie

"Sedona Stay"

5
19/10/2016

The BW Creekside Villas were wonderful. We received a villa right on the stream. There was two couples sharing the villa, which was right on the stream, and there was more then enough room. This hotel is within walking distance to the town. However, if you are in the lower part of the villas the hike up to town or breakfast is a bit of a up hill hike. The breakfast was great.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear konabean2016, I appreciate you taking the time to review your experience at our hotel. I am pleased your group found the Villa to be spacious, and the complimentary breakfast to be hearty! Thank you for choosing to stay with us, we hope to welcome you and your friends back again soon. Regards, Lonnie Lillie

"Wonderful"

5
18/10/2016

We recently spent a week at the Creekside Villas. Checking in and out was a breeze. The creek is a real bonus. We had stayed at another location in Sedona without the creek before. Very peaceful setting with grille's, chairs and a swing. Part of our routine was sitting creek side before going over to the hot tub. The bedrooms are upstairs. By opening a downstairs patio door and the same upstairs a good draft is created which cools the unit. One of our bedrooms had a balcony with views of some rocks, which made for good sunset viewing. If you look closely you can see Snoopy and Lucy. Very quiet.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear aspenglade, Wow! I am thrilled you enjoyed your stay in the Villas, and found the location on the Creek to be quiet and relaxing. I agree, it is peaceful to sit among the trees enjoying the sounds of the water. I appreciate your kind review, and hope to see you again! Regards, Lonnie Lillie

"Overpriced"

3
18/10/2016

Overpriced small rooms for the price. Very noisy rooms, not enough insulation to keep you from hearing the toilets being flushed next door. Excellent breakfast Crazy parking accommodations We had a great view of the mountains but for the price...it could have been a more spacious, upscale room

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear 648theresab, I am pleased you enjoyed the complimentary breakfast and views, however am disappointed your stay was less than you had hoped for. On your next trip, you may want to explore our North Signature Plus guestroom, they are more spacious than our standard guestroom and offer reserved parking, which based on your comments, may better suit your preferences. I appreciate you choosing to stay with us, and hope you will try us again on your next Sedona vacation. Regards, Lonnie Lillie

"Great location in uptown Sedona."

3
17/10/2016

We stayed in a 2-bedroom villa. While spacious and in a nice location on the property by a creek, the inside was very dark and had a very old 1970s look to it. The bathrooms were beautifully renovated and very contemporary in style, which made the rest of the villa seem pretty dated. Given the very high rate we paid for the villa, we expected something nicer for the money. The breakfast was very good, though, and the location allowed us to walk to lots of shops, restaurants and bars in uptown Sedona. Decent place to stay in a great location, but it seemed very expensive for what we got in terms of the actual accommodations.

"Beautiful location on Oak Creek"

5
17/10/2016

Have stayed at this hotel twice, Great location. Villa was right on Oak Creek. Very quiet. Also convenient to all shops and restaurants. Not good for people with physical limitations due to stairs and no safety features in bathroom. Staff very polite and helpful.

"Best Western Plus Arroyo Roble Hotel"

2
17/10/2016

Unbelievably expensive place for an average hotel. Probably due to the fact that the hotel is in the middle of the tourist district. Look for a place in one of the suburbs (about 5 or 10 minutes out of town). Hotel owners probably do not feel a need to excel and just charge as much as the market will bear. Hotel furnishings were very average.

"Ultimate experience"

5
15/10/2016

Every room at this hotel is perfectly positioned to view the red rocks. Exquisite viewing all day long from the pool and anywhere within the hotel grounds. Staff were extremely helpful with all requests and needs, and we particularly appreciated the organisation and bookings of tours, shuttles and any transportation required. Staff (front desk and cleaning and maintenance) were super friendly and made us feel very welcomed (especially Eric, Nick and Jonielle). The rooms are of a high standard and maintained daily. The best beds we slept in! Thank you Lonnie (the GM) for the wifi! Big thanks to Donald (breakfast room).

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Bianca G, Thank you for your kind review. I am delighted you enjoyed your recent stay, and found your guestroom to be comfortable and clean. I appreciate you recognizing so many members of our team; we are thrilled to hear you felt right at home! I appreciate you choosing to stay with us, and hope to welcome you back to the beautiful views again soon. Regards, Lonnie Lillie

"Beautiful location in a beautiful town"

5
15/10/2016

Have had a business in Sedona in the past and have recommended this hotel for stay and time shares to many people. They have never let me down! Staff is excellent, food always enjoyable, rooms clean. Location is awesome!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear June M, Thank you for your review and recommendation! I am thrilled to hear we have consistently provided an excellent experience, and appreciate you being our loyal guest. We look forward to seeing you again! Regards, Lonnie Lillie

"Lovely view. "

4
14/10/2016

This provided a lovely escape from the overcrowded honky tonk that Sedona has become. Clean and comfortable in every way. Staff all appeared to be friendly and accommodating. But be warned- the full breakfast that is advertised is yet another buffet.

"Atypical. Feels Superior"

4
13/10/2016

The usual Best Western is basic. This hotel has a liitle more added charm. The breakfast is just okay. We skipped it after the first day. The staff are wonderful and the view is breath taking. It was quiet except for the sprinklers that go off morning and evening. We'd stay there again. Clean. A true three-star hotel with a five-star view.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Traveler-In-Progress, I am thrilled you had a wonderful experience and found the property to be charming with wonderful views. Our team will be happy to hear your complimentary comments on their service! Thank you for reviewing your stay. We hope to see you in Sedona again soon. Regards, Lonnie Lillie

"Nice Stay!"

4
13/10/2016

This was our second stay and we were able to explore more. The view is great. The grounds are beautiful. Breakfast was decent. Better than last time. The location is good but can get heavy with traffic. It's on the far north side in the touristy area. Tons of little specialty shops and restaurants. The lounge chairs by the pool can be dangerous. My daughter while on it, leaned forward and reached behind to adjust the back. It slammed down with her wrists caught in the wrought iron. We thought she broke her wrists. She still has scars from last Spring break, so be careful. They really should do something about the lounge chairs. Otherwise it's very nice. The pool is nice. We would stay there again!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear elffinds, Thank you for being our loyal guest! I am pleased that you had the opportunity to explore the property, enjoy the grounds, and are eager to return again. While we are unaware of any other incidents involving the lounge chairs, I certainly understand your concern and appreciate you bringing this to our attention. I encourage you to reach out to our team or myself if you ever encounter a problem during your stay. I appreciate you continuing to choose our hotel, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Poor view for price"

2
13/10/2016

We stayed in room 411. $349/night. We were told town view instead of Red Rocks view. I thought - ok town view shouldn't be so bad and it was the last two queen bed room available. This room should not be sold as town view. It is a view of unfinished raw land and the hotel lobby's overhang awning. $50 more for a Red Rocks view. This room was severely overpriced. Sound of cars driving by was terrible. Size of room and bathroom was terrible.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Kathleen S, I regret to hear your stay was less than you had hoped for, and disappointed that you did not find value in the accommodations. While our pricing is competitive with similar area hotels, we provide additional amenities such as complimentary breakfast, WiFi, clubhouse passes, and creekside and Uptown access. Our property offers many different room types, which based one your feedback, you may enjoy more, and I hope you will consider trying our hotel again the next time you're in Sedona. Regards, Lonnie Lillie

"The place to stay!"

5
11/10/2016

I read reviews of all the uptown hotels and this one had the most excellent reviews. We had a north signature plus room. There are only two of these with three north signiture rooms above them. These are in a separate building but very lose to the main building. We had a great view of Snoppy and Lucy rocks. There's a good view from all the red rock facing rooms. I would definitely get one of those over the city view side. Our room had a wet bar separate toilet closet. Two bathroom sink areas. One inside where the large jaquizi tub and separate rain water shower are and one outside. I want that bathroom! There is a gas fireplace a cross from the couch. We used it at night because it got quite cool after the sun went down. There is a very good breakfast included in a separate building. Eggs, bacon, waffles, fruit, breads, muffins, etc. everyone was very friendly and the place was very clean. The hotel is at one end of the main drag of uptown. We didn't have a car and could walk to many restaurants and shops. The pink jeeps and the trolley are right next door. We didn't use the pools but the outdoor one by the main building looked very nice. If you have the time and can walk up and a hill, take a walk down to the creek.

"Lovely villa unit shared with friends."

5
10/10/2016

My husband and I traveled throughout the National Parks with friends and we had a pleasant treat by staying at a villa with two bedrooms, kitchen, large living room and dining area. Our friends insisted we stay in the master suite that boosted a large fireplace and the most amazing bath and rain message shower with multiple jets to massage your muscles after a long day of sight seeing. The living room also had a large fireplace with plenty of seating. We enjoyed our stay and would recommend the villa in lieu of the normal hotel lodging. We were pleasantly surprised that BW offered such nice accommodations.

"A great hotel within walking distance of shops of Sedona"

5
09/10/2016

For our first trip to Sedona we wanted a hotel within walking distances of shops. We were not disappointed at all. Rooms very nice with a balcony, table and 2 chairs and a great red rock view (which you must request on booking). Even though our room was right by elevator we were not disturbed by noise or the ringing of the bell. Staff was very helpful. Best free breakfast I have ever had at a hotel. Plenty of options, staff was great! Staff helped lady with baby in arms get the food she wanted and they did it with a smile. Please be sure to leave a good tip for these hard working people.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear MommaLew, Thank you for your kind review. I am happy to hear you enjoyed the views, and that your guestroom was quiet, and breakfast superb. I will be sure to share your comments with our team; they will appreciate the personal recognition. I appreciate you choosing to stay with us, and hope to welcome you back to the beautiful views again soon. Regards, Lonnie Lillie

"the cottage at sedona best western"

5
08/10/2016

the amenities were great and the view from the front porch was spectacular, I was overjoyed at the quality of our stay and totally look forward to returning and staying in the same cottage, it did not feel anything like a hotel, it felt like staying at my rich uncles place while he was away

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Scott N, I am thrilled you enjoyed the patio views, and found the Cottage to be private and comfortable. With only 1 Cottage at the property, I agree, it does feel a little bit like you aren't at a hotel at all! I appreciate your review, and look forward to seeing you again. Regards, Lonnie Lillie

"Great location, clean and breakfast included!"

4
07/10/2016

We chose this hotel because of it's location, right in uptown Sedona. The breakfast buffet and wi-fi were included in the very reasonable price (for a tourist destination, that is). I think our total was around $2200 for 7 nights. There is a clubhouse with indoor and outdoor pools, game room, library with piano, and a fitness room. There is another outside pool adjacent to the hotel. Unfortunately, we did not have a room with a balcony overlooking the red rocks. I highly recommend trying to get one of those rooms! EVERYONE was nice at this hotel--I learned it is family-owned--and that explained the genuine helpfulness of the staff, I think. Clean and spacious rooms and a hearty healthy breakfast were a daily occurrence.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear 896jeannes, Thank you for your recent review. I am happy to hear you found your stay to be of great value with the included amenities, and that everyone you encountered at the hotel was friendly and helpful. Yes, we are a family owned property, and it is a pleasure to hear you had such a wonderful time. We hope to welcome you back to Sedona again soon. Regards, Lonnie Lillie

"Sedona At Its Best"

5
07/10/2016

Wonderful location - convenient - right in town, with views that make you feel you're miles from a town! Right near the creek, overall great staff and facilities! Could not have been a nicer place to stay, and so close to downtown, shopping, restaurants, and just walking along the creek!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Dan L, I am thrilled you had an enjoyable stay, and though you were in the heart of Sedona, you enjoyed the quiet seclusion of our property! I appreciate you taking the time to review your experience, and hope to see you again. Regards, Lonnie Lillie

"Wish I could have stayed longer "

4
07/10/2016

Stayed in one of the stand cottages down the front by pool Plenty of room for the five of us and what a lovely setting , could easily stay for week Beds were comfortable and had all the amenities you need

"Best Western Plus Arroyo Roble Hotel & Creekside Villas, Sedona, ARIZONA"

5
06/10/2016

Great hotel. Walk right into town. Get a room overlooking the Red Rocks and watch the sunsets. Amazing!!!! Staff very friendly and accommodating. We did use the hot tub which was a good size. Towels are in your room in dresser- so bring them down to pool area with you. Breakfast good selection-try the granola-Yum!!

"BW Arroyo Roble Sedona"

5
05/10/2016

Excellent service, room, view, atmosphere, hotel grounds w/ pool. Lots of shops and dining just a couple minutes walk. Feels like you are at a resort. Breakfasts were very enjoyable with all breakfast staff very attentive, courteous and really making you feel welcome. Was a pleasure to stay here; Will definitely come back. Hated to leave!

"Breathtaking Sedona"

5
03/10/2016

The view from our room was spectacular! We even selected take-out from a very popular local restaurant so we could eat on the balcony and enjoy the view. Hot tub availability with the arroyo roble resort was a plus.

"Some much more than a chain hotel!"

4
02/10/2016

I stayed for two nights and wished I could have stayed longer. My room had a magnificent view of the fountain and red rocks. Everyone I encountered who worked there was friendly and genuinely happy. The bed was super comfy. Free breakfast was awesome, very abundant. The creek by the villas was nice to sit near and relax. In fact, everywhere was relaxing. The only thing that kept me from giving 5 stars is the lack of privacy curtains. You can see through wispy drapes and although not too many people walked by, I was still uncomfortable.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Sheena R, Thank you for your kind review. I am pleased the red rock views and creekside access were the perfect recipe for a relaxing stay! Every guestroom is equipped with both sheers and blackout draperies, with the blackout drapes being located behind the sheers. However, I am sorry to hear if you felt even the least bit uncomfortable, and encourage you to inform our front desk team during your stay if you ever have any concerns. I am happy that, overall, you enjoyed your time at our hotel, and hope to welcome you back again soon! Regards, Lonnie Lillie

"very nice stay"

4
02/10/2016

We had a room with a view of the pool and the mountain range. Breakfast is included and they do a nice job. There was plenty to do for 3 days, Pink Jeep Tour is real fun. The highest mountain range we got to was 7000 feet. beautiful.

"October 1, 2016"

5
02/10/2016

This was the first time I stayed at a Best Western. I selected the hotel based on comments made on Trip Advisor. The hotel was everything I had hoped for. The rooms are clean and comfortable - - plus there are terrific views of the red rocks from the balconies. Excellent location and walking distance to restaurants and shops. The staff was extremely friendly and helpful. The breakfast was excellent and much better than other hotels I have stayed at. The hotel and staff made our first time visit to Sedona a memorable experience. You will be pleasantly surprised by this hotel

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Carolyn A, I am so pleased your first stay at a Best Western hotel was pleasant. As a family owned property, we strive to provide a memorable experience, and I am happy to hear your stay was all you had hoped for! I appreciate your kind feedback, and hope you visit again soon. Regards, Lonnie Lillie

"A small piece of heaven in the Red Rock town"

5
29/09/2016

We stayed there for 3 nights. The staff are the best. The person who booked us in and looked after us Ester she should not only be employee of the month but of the year. The villa was very clean, every thing you need is right there for you from washing powder to pool towels and beyond. The facilities are just as good games room inside and outside pool, jacuzzi gym computer stations ( so you can check mail but the wifi was good throughout the complex. The grounds are just fabulous. The creek is at the bottom of the property with walk that lead you from stunning view to stunning view. I can recommend the duel swing seat beside the creek side barbecues- you just hear the water and the cicadas in the trees -- so peaceful I could have stayed all day. Sad to leave but looking forward to next visit

"Just Book It!!"

5
27/09/2016

My husband and I stayed here for a week while visiting in beautiful Sedona. The minute we walked in the door, we were greeted by the friendliest staff we had ever met. Our room was in the main building on the 5th floor with a private balcony and a wonderful view of the red rocks! Every morning, we took advantage of the complimentary breakfast offering a fairly wide selection of items. Again, the staff was so helpful with our questions from where to eat to best hiking places...lucky manager to have such a great staff. I WILL come again!!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear valued guest, Thank you for your kind review and recommendation to future Sedona travelers. I am happy to hear you enjoyed your recent stay. To hear our staff was the friendliest you've ever met, well, I'm speechless! I will be sure to share your complimentary comments with our front desk team and will be looking forward to your return! Regards, Lonnie Lillie

"Perfect!"

5
26/09/2016

Our whole group loved this stay! Will choose it every time we return! Loved the patio and the view! Good deal for the price! Breakfast is better than most hotel breakfasts with a good variety of options for everyone. Hot tub and pool were nice as well. Location is good. Close to everything but not in the middle of it all.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear MGolec, Thank you for your incredible review! I am beyond thrilled to hear that you and your group loved your stay, and will be back to visit us again. I appreciate you giving us the opportunity to earn your business, and look forward to welcoming you back to the beautiful red rock views! Regards, Lonnie Lillie

"A Great Experience"

5
26/09/2016

Highly recommend this hotel. The property is beautiful, along with outstanding views. Staff is courteous and helpful. Full breakfast is included and delicious. Great location. Prices vary and go up on weekends.

"Awesome sunrise views"

5
25/09/2016

Great location in walking distance of shops and restaurants. Awesome front desk staff Eric was wonderful! Great buffet breakfast with healthy options! Room was immaculate views from the fourth floor balcony unbelievable!!! Nice touch was the frig and microwave and coffee maker for a whenever cup of coffee ,tea or cold glass of wine! Coffee and tea always available in lobby!!! Loved this hotel!!!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear JPBP_13, I'm so glad you loved your stay! As a family owned business, it is the ultimate reward to hear that you had an excellent experience. I appreciate you sharing your comments on Tripadvisor, and hope to see you in Sedona again soon! Regards, Lonnie Lillie

"Great Red Rock Views"

4
22/09/2016

Stayed in the North Signature Room. The North Signature Rooms are a private 5 room two story building adjacent to the larger 60 room five story main hotel. Our room on the 2nd floor had great red rock views from our balcony. The room was very quiet, comfortable and clean. The air-conditioner was one of the quietest I've experienced in a hotel. Come out of your door and within 100 feet you were on Uptown Sedona Main Street (AZ89) but we never heard any traffic noise. The room had a gas fireplace but during our stay the weather favored a/c not heat. The hotel has a free breakfast buffet which was ok but nothing to get excited about other than it was free. This hotel suited us just right as we were not looking for a spa resort with golf and fine dining. Bottom line this was very nice room, quiet with easy access to Uptown Sedona shops and restaurants.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Carmine L, Thank you for taking the time to review your experience. I am happy to hear we met your expectations during your recent stay, and you found your guestroom to be quiet, comfortable, and clean. I appreciate your feedback, and hope to welcome you back to the beautiful views again soon! Regards, Lonnie Lillie

"Met My Expectations"

4
18/09/2016

After reading the reviews and researching other Sedona hotels, I chose Arroyo Robel Hotel & Villas. We stayed in a villa overlooking a flowing creek that was very relaxing to hear from my balcony. I especially liked that the villa was very clean and spacious. Staff were friendly and responsive to our inquiries and requests. The kitchen was a bit dated but well stocked to accommodate all our needs. I would definitely consider staying again!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Vernice D, I appreciate you taking the time to review your experience in the Creekside Villas. I am happy to hear that the guestroom and staff met your expectations, and that you would consider staying with us again! I agree, it is wonderfully relaxing listening to the sounds of the water. Thank you for choosing to stay with us, we hope to see you again. Regards, Lonnie Lillie

"Get a Room Red Rocks View"

4
17/09/2016

Had a very pleasant stay with my family here. Hotel is very well maintained, rooms are clean, and staff super friendly. We upgraded to a room with the Red Rocks view and it's worth it. Breakfast could use an upgrade however, Super 8/HoJo level with terrible coffee which was the only downside.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear dupree93, Thank you for your recent review. I am pleased you and your family had a pleasant stay, and enjoyed the red rock views. Our comments on breakfast are typically positive, but I appreciate your feedback on the coffee, as we are always looking at new products/offerings. I hope to welcome you back again soon! Regards, Lonnie Lillie

"My Sedona Stay"

5
17/09/2016

I would recommend this hotel to any one staying in the Sedona area. Free breakfast was good and offered a variety of breakfast items for every one there. Hotel is clean, staff helpful and friendly, and is centrally located in downtown area allowing you to walk almost anywhere. I had requested a room with a beautiful view of the Red Rock Mountains with a daily of sunrises and that is what I got..

"Perfect location and great views"

5
13/09/2016

We thoroughly enjoyed our three nights at the Best Western Arroyo Roble. The location is fantastic. It is right in the middle of town, within steps of shops and restaurants, and the Pink Jeep tours picked us up at the hotel because it was so close to their office. The views abound. We had a great red rock view from our private balcony of Snoopy Rock. The room is large and well appointed with a Southwestern flair. The bed is comfortable. There is a mini fridge to store your cold drinks. The bathroom is a little small with the toilet and tub in a tiny room and the sink in the main room. They supply nice shampoos and lotions. We found their front desk staff very friendly and helpful and they supplied us with a discount card to a recommended restaurant. We also enjoyed the free hot breakfast buffet. There was always a different hot egg casserole each day, scrambled eggs, bacon, pancakes or waffles and lots of cold choices too. The coffee is very good as well. I stayed at Enchantment also, but I would pick this place for convenience and hospitality over Enchantment.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Poipu04, Thank you for your feedback. I am pleased you enjoyed your experience at our hotel, and found our location and guestrooms to be convenient and comfortable. As a family owned business, it is rewarding to receive such a remarkable review. We hope you visit Sedona again soon! Regards, Lonnie Lillie

"Great Views"

5
12/09/2016

We stayed here for a week for our anniversary. We had a great room with a balcony with amazing views. The room was very comfortable, clean, quiet and within walking distance of all of uptown with its shops and restaurants. Great place to stay with access to everything.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Amylis52, Happy Anniversary! I am delighted you choose our hotel while celebrating your recent special occasion, and so pleased your stay was comfortable. I appreciate you taking the time to leave your feedback, and hope to welcome you back to the amazing views again soon! Regards, Lonnie Lillie

"Great Relaxing Time"

4
12/09/2016

Hotel staff was friendly and helpful. The room and view were as described of the surrounding red rock mountains, great afternoons on the patio. Amenities were above average, internet, coffee maker, TV, except for the TV remote, shower water pressure & shower head very good, Breakfast was very good with an exceptional staff to assist you.

"Right in the middle of the everything........"

4
10/09/2016

Best Western Plus Arroyo Roble is right on the "main drag" of Sedona. Shops, restaurants, churches, etc. all walking distance. Was only there for one night during Labor Day weekend. As you can imagine, very busy place, but still enjoyable. Stayed in main building of hotel. Room was very adequate and comfortable. Parking can be tricky at the hotel if hotel is full. Hotel staff was friendly and helpful. Highly, recommend dining at Elote. No reservations, so sit back and have a drink & some popcorn. Worth the wait.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Lawgeean58, I am happy to hear you had an enjoyable stay over the Labor Day weekend. Holiday weekends are typically busy in Sedona, and I am pleased our location made it convenient for you to enjoy the heart of Uptown. Thank you for your review! Regards, Lonnie Lillie

"Great stay"

5
10/09/2016

Truly superb hotel. Beautiful views of the red rocks. Staff was 100% friendly and helpful. Clean and comfy with all the amenities. Easy walking distance to variety of restaurants and shopping in all price ranges

"Always a pleasant stay"

5
08/09/2016

This hotel is a very comfortable, and is conveniently located in the center of Sedona. Walk to the center shops and many restaurants. Each room has balconies with great views of the red rocks. A very good breakfast room with breakfast included in the room price. Access to a very nice club house. We just keep going back because we are always treated well. Great front office personnel, especially Nicole.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear lzeller, Thank you for being our loyal guest. I am pleased to hear you always feel welcome at our property and will be sure to share your kind feedback with Nicole. I appreciate you continuing to choose our hotel for your Sedona vacations and look forward to seeing you again. Regards, Lonnie Lillie

"Location, location, location!"

5
07/09/2016

Stayed over Labor Day weekend here and with the crowded holiday we were so glad we did! We missed all the traffic by walking to shopping and dining. Room was very clean, great views of the Red Rocks from our balcony, breakfast was awesome. 2 pools, nice game room, great creek access. Would most definitely stay here again when in Sedona.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Susan C, Thank you for choosing our hotel for your recent Labor Day vacation. I am happy to hear our location made it easy for you to explore the Uptown shops and restaurants, and you had the opportunity to enjoy some of the on-site amenities. We look forward to seeing you again! Regards, Lonnie Lillie

"Family vacation/wedding"

5
07/09/2016

We rented the 2 bedroom 2.5 bathroom condo on the river for 3 nights. We shared it with another couple and 2 single people who shared living room. (I ordered a hide away bed). So 6 of us stayed in condo. It's a nice alternative to renting a house. It's everything you will need. It's spacious, clean, updated. We loved it and would absolutely recommend. The pool has a beautiful view. I don't have any complaint.

"Fabulous "

5
07/09/2016

There really is a lot to say about this hotel. Everything about our experience here has been wonderful and we were here for 8 nights. The staff are all super friendly and helpful. Our room while not "luxurious" is very comfortable,spacious and well-appointed and the view from our balcony is spectacular! We stayed on the 5th floor and woke up to Snoopy Rock every morning. And the included hot breakfast here is amazing! It has everything you could want and more in a breakfast and is delicious-- be sure to have the homemade salsas and strawberry sauce!! Our housekeeper, Barbara, was great and accommodating. If we ever have the opportunity to return to Sedona we will definitely stay here again. Oh and did I mention that the bed is really comfy???

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear valued guest, Thank you for reviewing your experience at our hotel. I am pleased that during your extended stay, the hotel offered everything you needed for a comfortable stay! I appreciate your complimentary feedback, and hope to welcome you back to the beautiful views again soon. Regards, Lonnie Lillie

"BEAUTIFUL PARADISE"

5
06/09/2016

Perfect location in the middle of stores and restaurants , magnificent view from any room to the mountains , you can walk a few steps to oak creek and relax in the middle of the nature that gives you a connection to Sedona . The club house is perfect place to relax after any tour or go with the children , family and friends to have a good time. The staff was very, very nice and helpful

"Great view in red rock facing rooms"

4
06/09/2016

The room was clean and had great views, but we were on the first floor and anyone walking down the path could see into the room when our shades were open so we ended up keeping them closed most of the time we were there. We were able to get a late checkout at 1pm which was nice. We only stayed one night.

"Firts trip to Sedona"

5
04/09/2016

Think that we've discovered a hidden gem in Sedona! A beautiful property with all the needs of a traveller within walking distance. The friendly desk crew has all the local information you might need. Our daughter has been asking when we are moving to Sedona ever since...

"Wonderful Accommodations--a great place to rest, relax and experience the beautiful Southwest"

5
01/09/2016

We stayed in the townhouses that are at the back of the Best Western Arroyo property. Our two bedroom, 2 1/2 bathroom, two fireplace, two balcony and one patio condo was such a pleasure to come "home" to after our daily adventures. The townhouse was modern, nicely furnished and equipped with a full, functioning kitchen and washer/dryer. The master bathroom had a jetted tub and separate shower. My favorite thing was to sit right outside the back slider in the Adirondack chairs with a glass of wine at the end the day and listen to the soothing sounds of the "river" that ran 50 feet from the back door. The staff was extremely pleasant, the rooms were clean and the hot, full breakfast every day that was included in the price, was delicious. We didn't want to leave!

"Do not stay here they have bed bugs!"

1
31/08/2016

Do not stay here they have bed bugs! When I brought this up to the hotel staff they did not seem to care. No room change offered,no refund offered, not even a decent apology.I was even laughed at by a manager that said "bugs are part of the Sedona experience" I had to cut my vacation short so I could go home and clean all my belongings to make sure there where no bugs in them. After returning home I have been attempting to contact the hotel and the only information I have received is that the General Manager is on vacation so nothing can be done to refund me for the nights i paid for but didn't use because of this situation.

"3 nights - part of Grand Circle trip "

4
30/08/2016

Very nice location central to shops and restaurants many within walking distance. We were 5 (parents and 3 kids) in a room, with one using a rollaway which was fine. Room was clean and of adequate size. Beautiful vista of the surrounding red rock mountains right outside our window/patio. Breakfast was included and had something for all of us to enjoy for a quick bite before heading out for the day. 2 pools were mostly quiet for a refreshing dip. Staff was very friendly and helpful. The hotel in on an incline, so there is a lot of climbing stairs and inclines to get around which may be an issue for some.

"Great Stay in Sedona"

5
29/08/2016

Very nice, well maintained building and grounds! The front desk folks were very friendly and helpful. The area down by the creek was very pleasant and relaxing. If we visit Sedona again, we will stay at The Best Western Arroyo.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Paul C, I am thrilled to hear you had a great stay at our hotel! I agree, it is very serene and peaceful down by the Creek, and I'm happy you had the chance to relax under the Sycamore Trees! Thank you for your review, we look forward to seeing you next time! Regards, Lonnie Lillie

"Very good place to stay in sedona!"

5
29/08/2016

This was a centrally located hotel in sedona. It had very comfortable beds, nice deck, and good wifi! The kids (9 and 11 ) loved the breakfast, great selection of food! Very central location for dinner, pink jeep tours, and shopping. Especially if you would like to get a crystal or a physic reading?? Great hotel overall!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Shannon D, I am happy you enjoyed the hotel's convenient Uptown location, and found the guestroom amenities and breakfast to be all that you and your family had hoped for! I appreciate you reviewing your experience, and hope you visit Sedona again soon! Regards, Lonnie Lillie

""A Taste of the Town""

5
28/08/2016

Great place to stay. All the amenities you would desire. Location excellent for walking into town. Our room had an exceptional view of Red Rock. Walking distance to the beautiful stream and around the beautiful hotel. Great for families. The breakfast was included and all we can say is WOW!!! Can't beat. I would highly recommend the Best Western Hotel and Resort. Patricia

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear donaldf724, Thank you for your review and recommendation. I am pleased you had an enjoyable stay, and had the opportunity to walk down and see Oak Creek. It truly is a hidden gem in Uptown Sedona! I appreciate you choosing to stay with us, and hope to see you again! Regards, Lonnie Lillie

"Great location in Sedona"

5
27/08/2016

Hotel is located right in the center of uptown Sedona. Recommend the rooms on an upper floor facing the Red Rocks. What could be better! The room was clean and well maintained, staff service was excellent, and the breakfast was good.

"Nice hotel. GREAT view. Great location. VERY friendly staff"

4
26/08/2016

Be sure to get "red rock view" instead of city view. It's more $$ but well worth it to look out your balcony at beautiful cliffs (including Snoopy Rock), and it is quieter than the rooms that face onto 89A. Breakfast they include is a REAL buffet breakfast... huevos rancheros, scrambled eggs, bacon, toast, yoghurt, cereal, coffee, etc. The rooms are nice... not fancy, but nice. The hotel is at the north end of the main strip, so you are walking distance to everything in upper Sedona (~ 8 min walk to Pink Jeeps, which is at far end of main strip). The staff was VERY friendly, especially Jalinda (sorry, I forget her name, but it was something like that) who had some great suggestions for hikes and restaurants. We would definitely recommend this hotel and would happily stay there again.

"Perfect location, great views and family fun at the games room"

5
25/08/2016

Beautiful views of the red rocks from our spacious family room with a balcony. This hotel is walking distance to a wide variety of shops, bars and restaurants. We loved the gym. Our kids loved the indoor / outdoor pool and games room with shuffle board, air hockey and fuze ball. The staff are warm and welcoming. The gym opens at 7am but when I showed up early, they opened it for me. The treadmills look out to the red rocks and the view while watching the Rio olympics put a bounce in my step. The staff recommended their favorite local hikes and vistas which were indeed lovely. Breakfast was above average for this hotel range - fresh fruit, baked goods, eggs, bacon etc and excellent coffee. We liked the keurig machine in our room too. Free parking. We were very happy with our choice.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear SUVG, Thank you for your complimentary review. I am pleased you enjoyed the hotel's location and amenities, and the kids had a great time playing in the game room. I appreciate your feedback on our staff and breakfast selection, and will be sure to share your comments with our team. I am thrilled you were happy with your stay in Sedona, and hope to welcome you and your family back again soon! Regards, Lonnie Lillie

"Awesome vistas"

4
25/08/2016

Arroyo Roble Hotel was an excellent location. In the middle of downtown Sedona. Sedona is a breathtaking little town and area. The Fall seems to be the time of year to go. Summer is too HOT! Spring would probably be a stand out also. Would highly recommend for a long weekend. The Tea Pot cafe is a winner! The drive in and around Sedona are so worth the trip.We have been twice, once in Oct. and another in July.

"Great view!"

5
24/08/2016

If your staying in Sedona, this is the only place to be. The views at the rear from the rooms are simply perfect. This is our second visit to the hotel and each time it has been great. Nice staff and great amenities. Well worth a visit. Only 6 miles from 'slide rock' (well worth a visit - get there for 8am). Great (walking) access to local shops and cafes.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear John S, Thank you for being our loyal guest! I am flattered you consider our hotel the “only place to be”, and thrilled that the hotel's views, staff, and amenities have continued to meet or exceed your expectations. I appreciate your kind review, and look forward to seeing you again! Regards, Lonnie Lillie

"The best view in Sedona"

5
24/08/2016

Great hotel, staff and services. BUT the view is the real gem! What a view. If your going to Sedona, this hotel is a must. Make sure you ask for the view of the mountains to the rear. One word 'outstanding'. Great little pool at the rear and access to the larger pool and complex just at the rear of the site. Good access to the local shops and cafes. Generally good on site parking (can get a little limited if you return late in an evening). Well worth a stay if your in the area. Only 6 miles from slide rock (a must - check it out, get there for 8am)!

"Awesome Views!"

4
24/08/2016

We stayed here for three nights. The view was just as advertised, and the service was great. The desk people were very cheerful and helpful, and the breakfast was OUTSTANDING! We stayed in the hotel, and used the pool at the hillside, rather than down in the villas (which was available). The hotel is within walking distance of restaurants and shops in a rather 'touristy' section of Sedona, but you can drive a few miles to other spots for nicer restaurants. The hotel was quiet; we were on the third floor above the pool, and no noise issues. This hotel actually reminded me of one we stayed at in Paris (without the mountain view). Nice feel, comfortable and interesting. The room could have been a tad larger, cleaner, and the bathroom is a bit odd (sink and mirror in the hallway, with the toilet and shower/tub in a CLOSET-sized separate room). There were three of us - four probably a bit too crowded.

"Amazing views"

5
24/08/2016

Awesome stay in the cottage! My grandchildren were delighted to be able to play right in front of our room. We sat out gazing at the mountains in the moonlight and then again to catch the sunrise. Comfy beds and pillows, great bathroom, and very near the pool. Breakfast was the typical hotel hot buffet, but was substantial enough to carry us through until well past lunchtime.

"Best Resort Location In Sedona"

5
23/08/2016

My wife and I have been owners at Arroyo Roble for many years. We just love the fact that we an enjoy the condo like residences that back up to Oak Creek. It is so relaxing to enjoy the sound of the rushing water as it flows through the creek. Our grandsons have joined us here for a week every year since they were babies. Now at 9 and 12 years old they are experts in the navigation of the property and especially Oak Creek. What a wonderful place it is, especially for young boys who like to be in and play in nature. For us adults it is the most beautiful and relaxing place in Sedona.

"Wonderful place"

5
23/08/2016

We had a big group of people and rented 3 of the villas. The back doors opened to the creek and every morning we would all gather outside for coffee. The villas are so elegant and we were so impressed with the entire experience. The hike up to breakfast was worth the trip. The location is right in uptown Sedona so you can walk to all the shopping. The staff was so accommodating and friendly. We will book this hotel again next time.

"Expensive but excellent Best Western in a beautiful location"

4
22/08/2016

Has to be one of the nicest Best Westerns we have ever stayed in. Given its location and the time of year, the price is understandable but still expensive. The location is ideal, the views phenomenal and the pool was great! What else is there to say? Oh Ya, the front desk staff were very, very helpful and the stars of the show!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Nimbus9, Wow! I am honored that you consider us one of the Best BW's you've stayed at! I appreciate your kind review, and am thrilled you had a wonderful time at our hotel. We hope to welcome you back again soon. Regards, Lonnie Lillie

"Can't be beat"

5
22/08/2016

For the price, location, and amenities, this is the place to stay in Sedona. It's right at the end of the shopping district, and before you head through the National Forest. The views are lovely from the back and parking is ample. Part of it is timeshares, but hotel folks can access the pools and game room. The staff were very friendly and responsive. We would definitely stay here again.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Amy B, I'm glad your stay was enjoyable, and our hotel had everything you were looking for! I appreciate you taking the time to review your experience, and hope to see you again. Regards, Lonnie Lillie

"nice stop over location"

4
22/08/2016

while the hotel is just average, the location right next to all the restaurants and shops and the use of the facilities of the next door of the timeshare does it. room quite big, clean with some nice beds.

"Pleasantly surprized! Spacious and CLEAN room!"

4
22/08/2016

First and foremost our room was spotlessly clean. Very happy with maid service. CLEAN! They even have some sort of clean-remotes for tvs, that repel germs, awesome! I was apprehensive going in knowing it was dog friendly (there were A LOT of dogs). My husband and I did notice a slight odor of pet urine just outside our door, but that was the only evidence of furry guests. From what we understand, only certain rooms on a certain floor are avilable for those traveling with pets. So there is some barking, but its centered in one place amongst likeminded guests. We were not bothered at all. We had a two room suite (king bedroom & living room with sofa bed for the kids). I understand there aren't many of these rooms, & they all face Main Street, not mountain view. Roomy kitchenette, fridge is dorm room size, not full. The main pool is small but lovely, with great view. It was never crowded. We used the laundry room, which was clean, but there's only two washers & dryers and there was a wait.. Front desk Staff is very friendly and Helpful! They found my kids new Polaroid camera left near the pool, found our last name inside the case, and tracked us down in our room. We didn't even know it was missing! Free breakfast was great, cooked items very tasty and a wide variety offered for all, from cereal, yogurts, fresh fruit, to cooked oatmeal, scrambled and western eggs, meats, and waffles. We would stay again in a heartbeat!

"Best location, great service"

5
21/08/2016

Just spent a week here. Liked that it was small and quiet. All rooms face east overlooking the best rock formations. The free breakfast was very well done. Also used the pool and gym. Have to give it a thumbs up even tho it was rather pricey, but everything in Sedona is. If you go, check out Picazzos Pizza for amazing salads and organic pizza. Also put Jerome on your to do list, it's cool.

"Incredible"

5
17/08/2016

If you have a chance to stay by the creek take it! My room was basically an updated two story condo right on the creek with incredible sounds and views of the creek. I would recommend this hotel to anyone who would like a relaxing weekend away with great restaurants and shops a few minutes walking.

"Good Location and Views"

4
17/08/2016

Spectacular view from the balcony (red rock view) and a good location in uptown Sedona. However, keep in mind it is build on a hill and the hotel pool is about 4-5 stories down. The elevator will take you part way, but you will have about 2-3 flights of steps back to the elevator if you room is on a higher floor. I didn't try the fitness center which a little walk away. I also didn't visit the park at the creek. I wanted to, but it is even farther down and I had a sore knee and didn't want to make the climb back (probably about 4 to 5 flights of steps). Plus, the elevation at 5000 feet is more than I'm used to so it's hard for me. Parking is also down the hill so if you have children in strollers or elderly family members, this may be a challenge. That said, most of the town is built on a hill so you may not find many 'flatter' facilities although around Safeway things flatten out a bit.

"Great stay"

4
15/08/2016

To be honest, I wasn't expecting much from a Best Western property and it was wonderful. Fantastic views from the fourth floor. Each time I looked out the red rocks reflected the light differently and I was in awe. We used the pool at the hotel as well as the one at the villas as well as their game room. the breakfast was varied enough and ran from 6:30 am - 10:00 am making it very easy to get there. The front desk staff were so nice and friendly and housekeeping even gave great recommendations - ensuring visitors were able to enjoy their community as much as they do! I left my wedding ring in my room and we called to see if they could find it. We figured chances were slim. We got a call back in 10 minutes that they had found them and had them in a safe place at the front desk until we could return after our overnight trip to the grand canyon. And there they were when I returned. Thank you Arroyo Roble! The only issue was that the little fridge wasn't particularly cold in room 402, which was only an issue for us because we like to keep leftovers and snacks for our kids in the room. Also, we like to have a restaurant on site, but we made use of the Amara hotel next door which had an excellent restaurant - Salt Rock.

"Stunning!"

5
11/08/2016

We were thoroughly excited with our selection of this hotel. Try to get a room on the balcony side, it's worth any extra hassle. The Hotel was immaculately maintained, the staff was more than helpful, the views are unrivaled. We really enjoyed the fire pit on the balcony after the kids went to sleep, it was beautiful to see the night sky in that setting.

"Room with a View"

5
11/08/2016

Best Western Plus in the heart of Sedona was amazing. Red Mountain Views; perfect temp pool for that cooling off after a long day of hiking and touring; terrific breakfast buffet with something for everyone. Comfortable Rooms and amazing staff.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Laurie P, I am pleased you had an enjoyable stay, and a dip in the pool was the perfect end to your day! I appreciate your review, and hope to see you again! Regards, Lonnie Lillie

"Best Western in Sedona Arroyo"

5
10/08/2016

Great hotel to stay at close to shopping and restaurants. Lovely views of the mountains. Every morning you get a nice hearty breakfast that is included. Very Friendly staff that was very knowledgeable and made good suggestions about what to see and do in Sedona.

"Friendly, perfect service with amazing views."

5
09/08/2016

Our view was over the outdoor pool looking at Snoopy. Marvelous. The lady working the front counter was very friendly and outgoing. The maids all greeted you and asked if they could help you. Amazing. The grounds were lovely -- access to the swimming hole in the creek, two pools, a hot tub, steam room and sauna, a game room, fitness equipment. All in tip-top shape. Walking distance to lots of shopping.

"Most beautiful place on earth"

5
08/08/2016

We have been staying in Sedona since 1986 and with Best Western since 2010. The staff is very wonderful and the rooms are always clean. The breakfast is the best. For a great vacation and down time.......The Best Western in Sedona is the place to stay.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Margret G, Wow! Thank you being our loyal guest and for continuing to choose our hotel for your Sedona vacations! As a family owned business it is rewarding to hear when guests come back to visit again and again, and I am pleased that during each of your stays, you have encountered the same level of cleanliness and friendly service that you have come to expect from our hotel. Thank you for allowing us to earn your business. We look forward to seeing you again! Regards, Lonnie Lillie

"Great Hotel in the heart of town"

4
07/08/2016

We enjoyed our stay at this hotel. The rooms were up to date and we had a great view of the Sedona Red Rock. We walked everywhere in town. The pool and health club type facility were nice. They had lovely views and a nice game room for the kids.

"Impressive service and phenomenal views of Sedona's unique landscape!"

5
05/08/2016

As a fellow Professional Hotelier who has worked in high-end hospitality and runs a top performing hotel in The Bay Area, San Francisco, I must say this Best Western Plus property stands apart from most and I was very impressed with every aspect of my experience. The service was impeccable. Specifically, Eric at the Front Desk. He was incredibly friendly, informative and he really made my partner and I feel welcomed. It's hard to find dedicated hospitality professionals like this and he certainly deserves to be recognized. The view from our room was phenomenal, the facilities are well maintained and you will certainly feel like you are at a 5 star resort; not a typical Best Western hotel. While there are many options in Sedona and every traveler has unique preferences. I can assert with confidence that this hotel will not disappoint. Give them a shot, you will be glad to be pleasantly surprised. I will certainly help spread the word and let clients at the hotel I run know about this amazing place if they are ever headed this way. Kindly, Jay Consuelo

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Jay_Augustin, Thank you for your recent review. With your experience in the hospitality industry, your feedback is exceptionally valuable, and I am absolutely thrilled that you were impressed with our facilities and staff. Thank you for recognizing Eric at the front desk, I will be sure to share your kind comments. As a family owned business, we appreciate your referrals, and thank you for choosing our hotel for your Sedona stay. I hope to welcome you back again soon! Regards, Lonnie Lillie

"A very good stay "

4
03/08/2016

A quiet hotel and very nice clean rooms. A nice welcome on check in and very friendly and efficient staff. The beds were comfortable though the linen a little rough. Plenty of towels in the room. Breakfast was particularly good with the option to sit outside which was nice. Location is perfect: thank goodness we were situated at the north end of the centre as the queue into Sedona on Saturday evening was truly appalling - 3/4 hr to travel 3 miles!! The good news is that you can walk into the town, visit lots of eateries and shops, and watch the sunset. We walked down to the hotel's club facilities and creek which looked lovely but did not have time to use. Overall I would recommend this hotel. A lovely stay.

"Just Geourgeous!!!"

5
02/08/2016

My husband and I just stayed here this past weekend for our honeymoon trip. Let me tell you he absolutely loved the room. We had a signature plus room. Very comfortable king bed. A flat screen tv with a dvd player as well. A beautiful fireplace (which we happened to use due to the rainy weather). The bathroom was just amazing. Two separate vanities, a jetted tub and a separate walk in shower. The shower has 4 shower heads 1 directly above your head and the other 3 going down your back. It was an amazingly beautiful room. The view from the room was snoopy rock, and we had a patio which was very nice. Very private. The front desk staff was there to answer any and all questions we had. Job well done to Nicole, Nick, Eric, Monique, and Jonielle. The breakfast was wonderful. There was egg casserole, bacon, sausage, ham, cereal, muffins and fruit. Soto and Robert were wonderful attendants. Both very hard workers. And the housekeeping staff was also very kind and friendly. Teri and Lori were able to supply anything we needed. And our housekeeper Terry was very sweet as well. We took a walk down to the creek in the morning and just sat and talked. It was very relaxing. We also had a blast playing pool while hanging down at the club house. All in all one of the best hotels I've stayed at. We will definitely be returning and I will be recommending to all my friend and family!!!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear SapphireLover93, Congratulations on your wedding! I am thrilled the North Signature Plus guestroom was the perfect honeymoon retreat, and the fireplace made it cozy on a rainy day. I will be sure to share your review with our team. They will be thrilled to hear your complimentary feedback. I appreciate your recommendation, and look forward to welcoming you back soon! Regards, Lonnie Lillie

"Just came home from Aroyo Roble Resort"

4
02/08/2016

Location is amazing, Beautiful grounds and most of the Timeshare was very, very nice. You are allowed to regulate your own Air. Internet is free, but not always reliable. Weekends are very bad...so if you need to work this was a big problem for my husband and I. Some old stuff in the timeshare that could be updated... Very old refrigerator, Dressers falling apart with the drawers falling out of dresser's. Like that it is not a hard sell resort..

"Sedona's Red Rocks"

4
02/08/2016

My family and I visited Sedona specifically to see Sedona's spectacular red rocks. The view of the rocks from our balcony was stunning. As well, the hotel was just steps away from local restaurants and shops. The proximity of the hotel to the geographic wonders of Sedona and to the town's center made it a logical place to stay with easy access to views, shopping, adventures (the Pink Jeeps tour), and restaurants. We also visited the Grand Canyon while staying at the Best Western Arroyo Roble Hotel

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Susan P, Thank you for your review. I am pleased you enjoyed the incredible red rock views, and the hotel's location made it easy to explore the local restaurants and shopping! I appreciate you choosing to stay with us! Regards, Lonnie Lillie

"Location and View is Excellent"

4
02/08/2016

It's a bit expensive for a BW, but the view from the rooms north of the hotel itself are awesome. They have a small balcony and a screen door to leave open to let the breeze flow. Overall the location of this hotel is fabulous, you can walk to everything. They offer a free breakfast, and it's acceptable, nothing fancy but you can get fruit, a decent cup of coffee and a waffle. I would recommend this hotel. Park the car and walk all over town.

"great location close to everything"

5
01/08/2016

we came to see the sights and experience the beauty of sedona. we went on a personal vortex tour with Miguel through sedona red rock tours, perfect balance of sceince and spirit, highlight of the trip, highly recommend! also recommend elote for dinner, delish! do not recommend the cowboy saloon or hudsons, food was disappointing!

"Perfect location...great view."

5
01/08/2016

Awesome stay....location right in town...amazing view of red rocks. Beds were super comfy! Everything was in walking distance (including pink jeep tours), complimentary breakfast is a full spread of food options, pool was very nice with incredible views. A great location, great stay, will definitely be back.

"Great View"

5
31/07/2016

Pleasant staff, rooms were very clean. Breakfast was tasty! View was awesome! Everything is near by, walking distance. I didn't get to take advantage of the near by hiking trail, but will be back real soon!

"Very satisfied in Sedona"

4
30/07/2016

Hotel is located next door to downtown area shops and restaurants; pleasant walking distance to most everything. Hotel was very clean and staff very friendly. Beautiful views from rooms. Room with two double beds was a bit cramped for 3 people but we made out fine.Shower/toilet room definitely could be bigger. Overall experience was great.

"Amazing views!"

5
30/07/2016

The room was nice, cool and cozy beds. The outdoor pool had amazing views of the rocks sadly our room was facing the other direction. There was also an indoor pool and oak creek access that we didn't use. The location was great to walk to all the tourist parts of town. We ate at the Sedona pizza and Oaxaca restaurant and breakfast in the hotel. For tourism we did a pink jeep tour, which my daughter loved, drove to Montezuma Castle and Well National Monuments and played at Slide Rock State Park.

"Clean and spacious"

4
28/07/2016

We booked the guest house at the last minute. It has two bedrooms a bathroom, kitchen and dining area plus a pull out sofa in the lounge. There was plenty of space for 4 adults and 2 children. The cottage had a lovely view from the front veranda, its a pity there was not a bigger window in the lounge area to enjoy the view. The front desk staff were excellent. Helpful and knowledgeable about the area. We also enjoyed the breakfast. The property had a gym,pool and steam room, these were a little dated but still very enjoyable. We walked to local restaurants and can recommend the pizza place nearby (they gave hotel patrons a discount also). It was very relaxing and we enjoyed Sedona, we wish we could have stayed longer. We will endeavour to return to visit more of the surrounding area. We visited Jerome, it is worth the trip. Wonderful views and interesting shops. We also took a Pink Jeep tour. Loved it. We look forward to returning.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Moosey_goosey, I am happy to hear your stay in the Cottage was comfortable and you enjoyed the hotel's breakfast and activities. I am so glad you loved the Jeep tour, and exploring the surrounding areas. I agree, there certainly is a lot to see and do! I appreciate you choosing to stay with us, and hope to see you again. Regards, Lonnie Lillie

"Best place to stay"

5
28/07/2016

I will most definitely be back and would highly recommend staying here to anyone looking for somewhere to stay in the area. The staff was very friendly and helpful. Very clean and well kept. The amenities were amazing which included a very large clubhouse with multiple pools and hot tubs. And it's probably the best hotel room view of the red rocks in Sedona.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Adam P, Thank you for your review and recommendation! I am pleased you had an enjoyable stay, and thrilled you consider our views to be among the best! We look forward to welcoming you back to Sedona. Regards, Lonnie Lillie

"Vacation"

5
27/07/2016

Very nice hotel the people were great. They have an arrangement with RCI that allowed us use of other amenities. they had Racquetball court tennis courts addition pool and many others. Recommend it highly

"FANTASTIC Service, Views, & Accommodations!"

5
27/07/2016

I honestly can't say enough nice things about this hotel! I picked it for an anniversary trip for my husband and I based on reviews online and pictures. After looking, it's clear most hotels in Sedona have a view of the red rocks. But this place seemed the best and slightly on the "outskirts" or the "edge" of the town. We got a red rock view room with private balcony. The view was just what I wanted! The hotel staff was so nice. My husband sent flowers to the hotel to arrive on our first day there. He didn't have the room number and just had our name on it and the staff had them in the room when we got back from our adventures. The breakfast -- wow! What a spread. They take your name at the door each day to make sure you're a guest. There's everything from waffles and cereal to granola, home fries, salsa, sausage, bacon, eggs, pastries... and the best coffee I've ever had at a hotel, no lie! I'd recommend this hotel to everyone going to Sedona! The pool looked nice but we didn't actually end up using it since we were out sightseeing late most nights. It's within walking distance of shops, a few restaurants, and tourist info too.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear APL708, Thank you for choosing our hotel to celebrate your special occasion, and Happy Anniversary! I am pleased our front desk staff was helpful in ensuring your flowers were delivered to your room, and the red rock views were all that you had hoped for! I appreciate you taking the time to review your experience, and hope to see you again. Regards, Lonnie Lillie

"Wonderful hotel"

5
26/07/2016

I cannot say enough good things about this hotel. The rooms are very large, the queen size beds are very comfortable. The front desk staff was wonderful. They were friendly and helped us plan things to do during our stay in Sedona. The free breakfast was good, there is plenty of parking for hotel guests. The location of this hotel is perfect- it's right in the middle of shopping and restaurants so everything is walkable. Attractions are within a few minutes drive of the hotel. There are two pools and a large area in back of the hotel for kids to play. I would highly recommend this hotel and will stay here again if (when) I come back into Sedona.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Tammy V, I am delighted to hear your stay was all that you hoped for, and found our location convenient for discovering Uptown's shops and restaurants. I appreciate you choosing to stay with us, and look forward to seeing you again. Regards, Lonnie Lillie

"Mother,Aunt,Niece Getaway"

4
25/07/2016

Scenery was gorgeous. Loved pool area, jacuzzi,close to shops & wellness cottage where we had massages. Totally recommend this hotel to anyone traveling to Sedona. Staff was friendly & helpful. Room was decent. The view was gorgeous.

"Great location, very clean rooms, outstanding views"

4
25/07/2016

Summary: This is a great place to stay. I should also note that the complementary breakfast buffet was the best I've ever seen at one of these "chain" hotels. Room: The room was very clean. We were able to fit our three kids (though it was a bit tight) plus ourselves in the room. Every room has a view of the mountains with a balcony. The hotel is large enough to support the main ammenities, yet small enough not to be overbearing. Staff: We didn't interract with the staff much, but when we did, they were great. The buffet staff were just outstanding. Overall value: It is pricey, but after doing a lot of shopping around in the area, they are charging the market rate for what you get. Hey, you're in Sedona. It's expensive. Get used to it. Location: GREAT. You are in downtown Sedona, so it is easy to walk to restaurants. You are on the north side of the town, so if you want to go to a place like Slide Rock, it's a quick shot out to where you want to be. Would I stay here again:

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear amyandpeteb, Thank you for your detailed summary. I am pleased to hear breakfast is one of the best you've had at similar hotels! As a family owned business, we know how important it is to start your day right, and I am happy you enjoyed the variety of choices. I appreciate your feedback, and am thrilled you had an enjoyable stay. Regards, Lonnie Lillie

"Excellent family accommodation with stunning views"

5
24/07/2016

We took one of the 2 bedroom villas and were very pleased with the quality of the accommodation. 2 good-sized double bedrooms upstairs, both with en suite bathrooms and balconies, plus a sofa bed downstairs, so easily sleeps 6. Cooker, microwave, dishwasher, washing machine, dryer - all make it very home-from-home. Great location, right on the main North Sedona shopping street, so very close to shops & restaurants. Good breakfast included in the price. Very pleased with our choice.

"Girls Getaway"

5
24/07/2016

From the moment we walked into the lobby to the time we checked out the following morning we were met with kind and helpful staff. The facilities were clean and had everything we needed. The view from our rooms were spectacular and it was within walking distance to shops and restaurants. The breakfast the next morning that was included was amazing, as was the service. We had the best table outside to eat at with an amazing view of the beautiful red rocks. I highly recommend this hotel and look forward to staying here in the future.

"Beautiful hotel, great location "

5
23/07/2016

This is a great hotel right by oak creek, on the beautiful 89A highway. The free buffet breakfast was top notch, clean and lots of choices. Your stay includes a pass to use the clubhouse which had ping pong, pool, video games and a superb indoor outdoor pool. The room itself is clean and nice, the bathroom is very tiny, but we didn't stay here just to use the bathroom. We would definitely stay again.

"Nice Stay"

4
22/07/2016

Located right in the heart of Sedona. Easy to walk to shops and restaurants. For us, the staff was not particularly cordial but nonetheless, we enjoyed the stay. We had a room with views of the gorgeous red rocks--with spectacular sunsets. Pool was nice and breakfast buffet was fantastic.

"Breathtaking Views with Great Service!"

5
21/07/2016

I've stayed at this hotel multiple times and it is by far one of my favorite hotel experiences. Check-in was quick and easy. The front desk agent answered all my question and was a wealth of knowledge on the area. Per his recommendation, we took a Pink Jeep Tour (they picked us up at the hotel too!) and explored the incredible scenic areas nearby. The hotel is also right in the middle of town which made it easy to just walk next door and shop the great local gift stores. The guestroom was great, as always. Very clean and great wifi reception. The view from my balcony could have been a postcard! Amazing. Their pool wasn't crowded and a great way to cool off in the Arizona heat. Highly recommend visiting Sedona AND definitely stay at this hotel!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Spinnenweber Thank you for your recent review and for being a loyal guest. I am pleased our front desk team was helpful with recommendations, and you had a wonderful time on your Jeep Tour. I agree- the views certainly are postcard worthy! I appreciate you continuing to choose our hotel, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Our 3rd year in a row at Best Western Arroyo Robles Hotel & Creekside Villas"

5
20/07/2016

We are in the same North Signature room for the 3rd year in a row. It is so nice to see the same staff year after year. Our housekeeper, Elsa even remembered that my daughter likes extra chocolates! Monique at the front desk is simply delightful! This hotel is the perfect place to stay in Sedona. The staff are so courteous and really seem happy to see the guests every day. The complimentary breakfast is consistently delicious with hot, home-made oatmeal, egg dishes with a flair, waffles and much more! And...you won't find better views anywhere. Truly a hotel that feels like home.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Mary D, Thank you for choosing our hotel year after year for your Sedona vacations. I am pleased that we have consistently provided you with excellent customer service, and a guestroom that makes you feel right at home. As a family owned business, your satisfaction is of utmost importance, and I appreciate your complimentary review. We will look forward to seeing you next year! Regards, Lonnie Lillie

"Picture Perfect!"

5
20/07/2016

Seeing is believing and this place is as gorgeous as the photos. We rented a villa for our family of six. It felt like home and was clean and well appointed with everything we needed including laundry facilities! The kids LOVED the pool, tennis courts, racquetball, pool, pingpong and trails. One of my kids said, ,"mom, this is better than Disney hotels." Doesn't get much better than that.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear oliveu6, Wow! I am thrilled you and your family had a blast with all of the activities, and found the Villas to provide everything you needed during your stay! It is quite the compliment to hear your kids considered us “better than Disney hotels!” I appreciate you reviewing your experience, and hope to see you again. Regards, Lonnie Lillie

"Fantastic stay"

5
20/07/2016

Right in town, incredible breakfasts, beds and pillows that were devine, excellent staff, especially Eric, what's not to love? Stayed here 5 nights with my sister, couldn't be more pleased with a hotel

"Great Location and Amenities"

5
18/07/2016

We came to Sedona for the first time to do some hiking. This place provided a perfect location. The rooms were clean, the beds were very comfortable, the staff was friendly and attentive. Perfect for a 3 day weekend.

"Beautiful property"

5
18/07/2016

Our room had a view of the Sedona mountain landscape and the creek below. What a view! The beds are extremely comfortable, the internet service is excellent. You are located within walking distance of the famous Pink Jeep Tours, many places to eat, and of course, shopping. The river, or creek, behind the property, you'll have access to. It is awesome! Your proximity to hiking trails is almost within walking distance. What a place!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Ronald M, Thank you for taking the time to review your experience at our hotel. I am happy to hear you enjoyed the wonderful views and convenient Uptown location! I appreciate you choosing to stay with us, and hope to see you again. Regards, Lonnie Lillie

"We love this hotel!"

5
18/07/2016

My family chose this hotel on 3 consecutive summers to start off our Southwest trip. The rooms are basic yet always kept super clean, never had any issues with cleanliness of the room or any parts of the hotel. Arroyo Roble indoor/outdoor pool with hot tubs and sauna, game room, gym are big plus for family like us, especially in those scorching summer months. Great location with nice shops and restaurants are just a stone throw away.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Johzen, Thank you for being our loyal guest! As a family owned business, it is the ultimate reward to hear you and your family have enjoyed the hotel year after year. I appreciate you taking the time to review your experience, and look forward to seeing you next Summer! Regards, Lonnie Lillie

"Good location - Rooms were charming and this is a hidden jewel"

3
18/07/2016

We like to go to Sedona each year over the holiday. It's a beautiful time to be there and this trip turned out to be exceptional - thanks in part to where we stayed. a little rustic, a little like being in a mountain cabin -and it was an ideal location to go and come. Clean units, warm welcome, and a snow fall made us want to sing Christmas Carols. We would stay here again

"Ok....."

3
16/07/2016

The check in was excellent and we were excited to see the room. It is nice, but quite basic for what they charge. The main pool was nice with fabulous view. The clubhouse pol and spa were horrible. Dirty, crowed, the spa wasn't working, the place was chaos and no attendants to be found. I think that services the time share section and it was disappointing . The location is great, right in the heart of town. No shuttle at this location. Not sure I would return unless I could get a better rate.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Greekchick, I am glad to see you enjoyed the hotel pool and views, but I'm sorry you were disappointed with the Clubhouse pools. The whirlpool was out of order for a day due to repairs, but I can certainly understand your frustration in not being able to fully use the facility. I appreciate your review, and hope you'll try us again the next time you visit Sedona. Regards, Lonnie Lillie

"Tranquility"

5
16/07/2016

Very comfortable quiet and tranquil, a great place to de stress. Very close to shopping, dining, galleries and tour options so you can walk not have to drive. The property is very large and lots of room to explore Oak Creek. Multiple pools were very nice.

"You Must Stay Here"

5
15/07/2016

The hotel sits amid all the area to do places in town. The views from the rooms are simply incredible. The breakfast bar was one the best I have seen in Best Western and the beds are very comfortable. The facilities are far more than I expected including two pools

"Great experience at Best Western PLUS Arroyo Roble"

5
14/07/2016

We have heard from friends that this hotel was an excellent place to stay in Sedona...now we can say that after experiencing it!! Great balcony views!! The location is in the heart of the shopping area of Sedona and it was very convenient for our destinations for lunch and dinner. The free breakfast at the hotel was outstanding! We highly recommend this hotel for your next stay in Sedona.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear 962darrylc, I am glad that, based on your friends recommendation, you decided to give our hotel a try and enjoyed your stay! I agree, the views from the balcony are simply amazing! I appreciate you taking the time to review your experience with us, and hope to see you again! Regards, Lonnie Lillie

"Perfect location"

5
14/07/2016

I recently stayed here, and the grounds are beautiful. My room had a view of the Redrock moutians. This resort is located in walking distance to all the resturants and shopping. The staff was extremely friendly, and helpful. This resort/timeshare has two pools, hottub, and a beautiful creek. My room was immaculate and cleaned daily. The free breakfast was not your typical continental breakfast. They served a large assortment of n fresh fruit, Hot and cold cereals, waffles, bacon, sausage, scrambled eggs, potatoes, and more. My room had a king size bed, gas fired fireplace, mini refrigerator, and microwave. The bathroom was very spacious and had a blowdryer, iron and ioroningboard. I also had free wifi and movie channels.. I will be returning and highly recommend staying here.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Bwitchedoc31, Thank you for your review and recommendation! As a family owned business, we strive to provide a top-notch experience, and I am thrilled to hear that you enjoyed your stay and will return to visit again. I appreciate you choosing to stay with us, and look forward to welcoming you back to Sedona soon! Regards, Lonnie Lillie

"Wonderful Property!!!!"

5
13/07/2016

We stayed at the Best Western Arroyo Roble for a few days and I can honestly say it was a wonderful property with an excellent staff. Upon checking in we were met by Janyel (sp) who was warm, helpful and ear to ear smile as she welcomed us to what she described as "her little piece of heaven". We stayed in one of the king deluxe suites that are off to the side & not connected to the main hotel with a view of the red rocks which was nothing short of amazing. The room was spotless, comfortable and also had a private patio with a table & 2 chairs to sit and enjoy the beautiful landscape. This small section of rooms only has about 5 individual rooms and was very quiet & peaceful which we enjoyed. The property offers free breakfast from 7-10AM which offered fresh seasonal fruit, eggs, cereal, do it yourself waffles, muffins and coffee etc...... which was a nice start to the day. Again I want to point out that the staff was extremely helpful and very welcoming. This property has a pool at the lower level to the main hotel & a separate pool & hot tub down by the villas which are located next to the creek which was fun to explore. Additionally they offer billiard tables & other games that the kids seemed to enjoy. The property is close to everything & it is an easy walk to shopping & dining. The price of the rooms were very reasonable in regards to the overall experience of this hotel & we are planning to come back in October when it is a bit cooler weather.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear HarleyRiderFlorida, Thank you for your detailed review and for recognizing Jonielle and our friendly front desk team! I am pleased that the guestroom was all that you had hoped for, and that you had the opportunity to spend time just enjoying the views from your patio. Please let us know if there is anything we can help you with in booking your next stay. We look forward to seeing you again! Regards, Lonnie Lillie

"Business meeting"

5
13/07/2016

Great Venue and Great Service for our SRT Summit 2016 meeting. Rooms where just as beautiful as the scenery. Free breakfast was wonderful and helped to start each day's meeting. Meeting room was very comfortable with no outside noise to distract our speakers. Highly recommend this hotel.

"Beauty at its best"

5
11/07/2016

This hotel is a great kept secret. The prices are reasonable and you get awesome views of the mountains from your room, the pool, and breakfast area. What we didn't know is that it is connected to the resort which had a game room, creek access and a beautiful bbq area. For little kids, there is a playground. The breakfast is nice. It had what we need to start the morning off right. Staff is super friendly. We ended up staying at the hotel all day, because it was so nice. I would come back in a heart beat.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Nilib926, Thank you for your recent review. I am happy you enjoyed the on-site amenities while spending a leisure day at the hotel! I appreciate you staying with us, and hope to see you again. Regards, Lonnie Lillie

"Perfect !"

5
11/07/2016

We stayed for 3 nights in June 2016 and cannot fault a thing. Wish all hotels stays were this good! Excellent, helpful and friendly staff in all areas. Beautifully clean, very comfortable and well equipped room and bathroom with wonderful shower and lovely soft towels. Very good, fresh, hot and cold breakfast choices - and the breakfast room was kept spotlessly clean. Free parking and a great location for shops, restaurants and galleries in town. Can't wait to return!

"CREEKSIDE DELIGHT!!"

5
10/07/2016

Our family of six were delighted to stay in Creekside Villa 1235 for 3 nights.The 2 bedroom townhouse was beautifully decorated and the beds were very comfortable. The master bath was fabulous!! It was so nice to have several rooms for our family to disperse and relax after a stay in a small cabin on the North Rim. The creek sounded calming from our lower and upper patios. The teenagers enjoyed tennis, racquetball, and the pool. The townhouse villa had a full kitchen and washer and dryer. We also had access to the hotel's hot breakfast which was delicious! The hotel is in town so it's easy to get to restaurants, shopping, and sightseeing. We will definitely stay in the Creekside Villas on our next Sedona journey.

"Really nice hotel."

4
09/07/2016

Great location. Right in town, close to shops and restaurants. Very clean. Nice staff. Two pools and hot tubs. Game room. Great for couples or families. Would definitely recommend. Get a red rock view if you can.

"Perfect!!"

5
08/07/2016

My twin sister and I were on a Southwest road trip and stopped in Sedona for a few days. We LOVED this hotel! Everything about it was perfect. Our room was super clean, the views were to die for. We were originally booked on first floor with patio but not a private balcony. The person who checked us in gave us a FREE upgrade to a private balcony (3rd floor) room once he found out this was our birthday trip. The room had microwave and fridge which was really nice to have. The TV was huge and the beds were so comfortable, it was hard to not just lay around all day! The pool was nice and not too crowded, plenty of lounge chairs The breakfast was included in the price of the room and had standard fare but with eggs, sausages and waffles included. Great to fill you up to start your day! The whole staff was super friendly and good at their jobs - from the people at the front desk, to the cleaning crew, to the staff in the breakfast room. We were in the main building – we walked down to the private creek which was really nice but it's a bit of a climb if you stay there to go up every day. The location was perfect. I would HIGHLY recommend this hotel and cant' wait to go back! These pictures are all views from our room. The waterfall outside was an extra nice touch.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear pisalisa, Thank you for choosing our hotel for your recent birthday trip and…Happy Birthday! I am pleased you had an enjoyable stay, and appreciate your recommendation to future Sedona travelers. We will look forward to seeing you again! Regards, Lonnie Lillie

"Villas are wonderful with a great view of Oak Creek"

4
07/07/2016

Stayed at a 2 bedroom villa overlooking the creek. The villa is very clean and spacious with a foyer, galley kitchen, powder room, dining area and living room with a small patio outside on the first floor. The second floor has an enormous master bedroom with a luxurious bath and deck overlooking Oak Creek and a second bedroom with a standard bath. Nick and Nicole at the front desk were very welcoming and helpful. This is not your typical Best Western - it's much more luxurious.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear BestAunt, Thank you for taking the time to review your experience at our hotel. I am pleased you enjoyed the Villa, and found it to be a luxurious retreat on Oak Creek. I am also happy to hear our front desk team was welcoming and helpful throughout your stay. I appreciate you choosing to stay with us, and hope to see you again soon! Regards, Lonnie Lillie

"Great location, even better views"

4
07/07/2016

Stayed one night while in Sedona. This hotel is steps from shops, restaurants and all that Sedona has to offer. Our room was a little small, especially the bathroom, but our balcony view more than made up for it. We had amazing views of the red rock and enjoyed a beautiful sunrise!! Would definitely stay here again while visiting Sedona!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear julesverne3, Thank you for your review. I am pleased that you found our location to be convenient for walking to Uptown's shops and restaurants, and that you had the opportunity to enjoy the beautiful views from your balcony at sunrise. I hope to welcome you back again soon. Regards, Lonnie Lillie

"Excellent place to stay"

5
05/07/2016

Wonderful facility with great views. Room was very well appointed and clean. Location in the heart of Sedona and convienent for walking to various locations. Front desk was very helpful with recommondations and advise about the area.

"Sedona"

5
05/07/2016

Our stay was very pleasant. I enjoyed the full extent of the stay until the very last hour when I was policed by the breakfast staff and told I could not leave the premises with my plate of food. not even a banana to my room. Why spend the extra money for a patio with a view if I can not enjoy my breakfast on it. My husband chose to not eat that morning and I HATE to sit alone with strangers and eat my food.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Tammy C, I am pleased your stay with us was pleasant. We kindly request that food remains in the breakfast area, and I am apologize if that information was not conveyed to you in the proper manner. We do offer patio seating in front of the café with lovely views of the red rocks, and I hope you were able to enjoy your breakfast outside. Thank you for choosing to stay with us, we hope to see you again. Regards, Lonnie Lillie

"Great villas"

5
05/07/2016

Can not comment on the regular hotel rooms. We visited as a family of 5, so I got the villa. The villa is a 2 bdr, 2.5 bthr townhouse with fully equipped kitchen and washer/dryer, 2 gas fireplaces, great baths, it is an upscale home rather than a hotel. Great clubhouse facility with indoor/outdoor pool, exercise room, sauna, steam room, tennis courts. Breakfast is slightly better than average BW, with some nice extras. Staff is very nice, everything worked as planned, and they gave us some good tips about the area. We only stayed for a day, but this would be a great base for a group of 4 people to stay for a week, do some outdoor activities, have a nice dinner in town, and then relax in comfort.

"Relaxing Fit"

4
04/07/2016

First time stay at the Best Western Arroyo Roble and overall, it was a nice stay. I think price wise, it is a little bit more than it should be, you are basically paying for the view and location, but I was completely satisfied with our room. We had one of the premier rooms in the north tower - complete with fireplace, private patio, rain shower and jacuzzi. Everything was very clean and well taken care of, even though our first night there we found a roach making his way across our floor. We named him Freddie and trapped him under a glass for the remainder of our stay. The rain shower was amazing and the jacuzzi was just what I needed. The room also had a wet bar and keurig coffee maker that was fully stocked. The bed was comfortable and you could lay back and just stare at the gorgeous Sedona view if you wanted. We walked the property our first night and the area is very nicely kept. The outside pool ( I never found the indoor pool) looked nice and if you follow the road all the way down you will eventually find the creek. There are very pretty flowers and statues throughout the area and we had fun taking pictures. We didn't get to sample the breakfast, mostly because we like to sleep in and the one day I looked I couldn't find it ( blush). But the location is uptown and there is no shortage of places to eat around the hotel. Check in and check out was easy and with our room we had a dedicated parking space, so that was nice. One thing I hate is coming back at night to a hotel and finding parking on the other side of the moon. One night someone was in our spot, but the front desk soon sorted it out. The only con I can think to mention was the tv. It was way across the room from the bed and the remote wasn't very... helpful, if you can guess what I mean. I normally don't have a problem watching tv in bed, but this set was so far away I needed my glasses. Not the hotel's fault, but I did find it annoying. There are many places to stay in Sedona, of course, and I have stayed at more than a few in my time. I would put this at # 3 on my list. The Inn Above Oak Creek is my first choice, but when that one isn't available and I feel like spending extra money, I'll pick the BW!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear wingsofgrace, Thank you for your detailed review and for choosing our hotel for your recent stay. I am thrilled to hear you had an enjoyable stay, and hope you went home with some great photos! On your next trip, if you need help finding something at the property, please feel free to ask our front desk, as they would be happy to assist with directions. I appreciate your comments on the TV remote and Freddie. We do spray regularly, but sometimes with patio doors opening and closing so often, a Freddie might find his way in. I am thrilled that we are now one of your top choices in Sedona, and hope we have the opportunity to welcome you back again soon. Regards, Lonnie Lillie

"Great place to stay with amazing views!!"

5
04/07/2016

We stayed here for 7 nights in June '16 as part of our trip to Arizona. There weren't really any negatives for us! On arrival we were welcomed by very friendly, courteous, helpful staff....any time during our stay when we needed a bit of information , they were only too pleased to help. We stayed in a king room on the 4th floor with a balcony...the room was very spacious, comfortable and throughout our stay, the standards of cleanliness were very high. And as for the view.....it was superb!! Don't think we've ever stayed in a hotel with a view like it before..it was a treat opening the curtains every morning! The room rate included breakfast which was very enjoyable....cereals, lovely fresh fruit, waffles, toast, bacon, muffins, etc. We noticed that at all times the breakfast room/area was kept very neat, tidy and clean. The staff there were also very pleasant. The location of the hotel was great, very central in Uptown Sedona next to numerous shops, galleries and restaurants. The hotel also offered a clubhouse which had indoor/outdoor pool, sauna, fitness room, and various other sporting facilities. All in all we believe that if you choose to stay at the Arroyo Roble, then you can expect high standards of service and facilities.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Ashlynn66, I appreciate your kind review and am delighted your stay was all you had hoped for! Cleanliness is one of our top priorities, and I am happy that from your guestroom to the breakfast café, we met your expectations. Thank you for choosing to stay with us. We hope you can come back, pull back the curtains, and enjoy the beautiful Sedona views again soon! Regards, Lonnie Lillie

"SERVICE AT IT'S VERY BEST!"

5
04/07/2016

Super check in, knowledgeable staff, fab location, superior cleanliness and friendly staff From the grounds to the lobby area and the gardens or poolside the magnificent views of the amazing Red Rocks

"Best Western At It's Best"

5
04/07/2016

This Best Western was a big surprise! King Plus room is the way to go. Was in awe of the shower, 4 shower heads, wow! Awesome Sedona view! Nice property to walk: Oak Creek! Close to restaurants and shopping!

"Arroyo Roble Best Western and Creekside"

4
03/07/2016

I decided to stay in the downtown location only to try something different..I have stayed in downtown Sedona only 3 other times in 3 other hotels. What I liked about this location was the access to downtown spur of the moment, as my trip was half business, half pleasure. I much prefer a quieter setting, and with a mountain view room, it is not as peaceful with parking, pool, etc. just below the balconies. However for this one trip that was not a big issue for me-and I also became ill with respiratory problem, so being right there in town made it easy for me to go to eat, etc., without having to drive to get someplace. A nicer place for families.

"Red Rock View"

5
01/07/2016

Our room seemed a bit expensive when we booked it, but we wanted a view and this place delivered! We were on the ground floor with a gorgeous view right out of our door/window, including a nice fountain on the hotel property. The room was comfortable and the breakfast was exceptional. It was a full breakfast, not just yogurt, cereal, and fruit. The hotel is also within walking distance of shops and a good selection of places to eat. Very nice hotel and I would recommend it to friends.

"Vacation"

5
01/07/2016

We loved everything about the trip. Oak Creek Canyon was beautiful and Slide Rock was amazing! The hotel was great. We loved going out on the patio at night to drink tea and look at the shadows on the beautiful red rocks.

"An Excellent Choice"

5
01/07/2016

Sedona is a lovely town & this hotel is superbly located next to shops, restaurants & of course the incredible scenery that the property backs onto. On arrival the reception was very helpful & the checking in procedure was friendly & efficient. Tina in particular was kind enough to arrange a Pink Jeep tour & gave us her own recommendations. The room itself was rear facing so we were lucky enough to enjoy the gorgous views of the Red Rock landscape. The room also has a fridge, microwave & comfortable beds. My only tiny constructive critism was that i found the pillows to be slightly uncomfortable. Breakfast was included & was very good.Overall i can only compliement this hotel as it delivers in every department & i would certainly recomend it to anyone else who is looking for a hotel in Sedona.I certainly will return on my next visit.

"Outstanding facility, service and location in uptown Sedona"

5
29/06/2016

We stayed in the Hotel in a North Signature Room that was clean and offered great views of the mountains. Front desk staff were extremely friendly and helpful, the best I've seen in any hotel. Maid service was excellent. Free daily breakfast was offered, free internet and no additional charges for parking. Needed a bottle opener, got one no charge from the front desk. Conveniently located directly on Route 89A (no road noise could be heard in our room) at the north end of northern Sedona for easy walking access to shops, restaurants and tour offices. Stayed a week in Sedona and after seeing the location of other hotels/resorts, this is the place to stay.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear sal20162016, Thank you for your recent review! As a family owned business, it is the ultimate reward to hear when our guests have a wonderful experience, and I am thrilled your stay was all you had hoped for. We hope to welcome you back again soon. Regards, Lonnie Lillie

"Large villa with pros and cons"

3
29/06/2016

We stayed in the 2 bedroom villa for 1 night. Pros: Large, well appointed room master bathroom was amazing.... Great shower and tub. detergent provided for the washing machine nice view Front desk staff very friendly Cons: Room had a very musty smell. Breakfast was barely adequate. Eggs did not look real.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear JEMNewOrleans_LA, Thank you for your review. I am pleased you found the villas well appointed and comfortable. While I am unaware of a musty smell, I appreciate you bringing this to our attention, and will be sure to have our housekeeping team investigate this ASAP. While we generally hear good comments on the eggs and egg casseroles, I am disappointed to hear it wasn't to your liking. We do offer many different items, and I hope you were able to find something you enjoyed. Thanks for choosing to stay with us; we hope to see you again! Regards, Lonnie Lillie

"Comfortable and central for a Sedona trip"

4
27/06/2016

Great location to visit Sedona. Hotel offers great views of the mountains all around the city and good facilities. Rooms are what you should expect from a hotel of this type. Being very central, you have very easy access to restaurants and shopping.

"Many Good Reasons to Stay Here....."

5
27/06/2016

Great location, incredible view, good beds and the best hotel included breakfast we've seen in a long time with many fresh items and daily changes. Front desk and breakfast room staff are top notch, courteous and know their jobs.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear shelrit, Thank you for your review. I'm happy to hear our team took great care of you during your stay, and you enjoyed your time at our hotel. I appreciate your feedback, and hope to see you again soon. Regards, Lonnie Lillie

"Fantastic"

5
26/06/2016

We stayed for three nights at the end of June. The view from our room and the pool was amazing. Our kids had a great time at the club house playing ping pong and pool. The rooms were nice and clean. The bathroom is very small. I would definitely stay here again!

"Great hotel!!!"

5
23/06/2016

Great location in uptown Sedona! The room was nice and comfortable and clean! Beautiful views! The hotel staff is very nice and helpful. Nice breakfast every morning too. I would stay here again and highly recommend it!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Klct70, Thank you for your review and recommendation! I am pleased you had an enjoyable stay at our hotel, and found the guestroom to be clean and comfortable. Thank you for choosing to stay with us. I hope to welcome you back to the beautiful views again soon! Regards, Lonnie Lillie

"Good Location"

4
23/06/2016

This hotel is well situated to explore Sedona. There are restaurants and shopping very close by, as well as being within walking distance of the tour companies. The rooms are well sized although the basin as you walk into the room was quite odd. The service was good and the rooms are always well cleaned.The views of the red rocks from the balcony was a special treat. The breakfast room was adequate and serves the usual breakfast fare. A good hotel to spend a few nights in whilst exploring the beautiful surrounds.

"Villas are well-appointed and comfortable"

4
22/06/2016

There are not many places to stay in northern AZ when you have a large group, but the villas at this Best Western fit this bill. The rooms are updated, the beds are comfortable, and the breakfast is one of the best we have had at a hotel buffet.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Rene K, Thank you for your review. I am happy you were pleased with the guestroom and breakfast. To hear it's one of the best you've had is the ultimate compliment! I appreciate your feedback, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Great hotel"

4
22/06/2016

We weren't planning to stay overnight in Sedona, but we fell in awe of the town so we decided to inquire at 2 hotels. Luckily, Best Western had a few rooms left and they gave us a good price for our stay. Even called up our hotel in Willaims to request for a late check out for us to give us ample time to get back the following day to Williams--- and provided toothbrushes, toothpaste and comb for everyone of us. Big, comfortable rooms, and good breakfast. The hotel is just within the main road.

"Nicest Best Western Ever!"

5
22/06/2016

This is a nice hotel in a great location! The room seemed a little pricey, but not so much for the area. It's right in the middle of town and you can walk to shops and restaurants. The room is an average hotel room, but the views are the best. I loved just laying by the pool soaking up the canyons. Another great perk was the free breakfast. We stay in many free breakfast hotels, but this one was terrific! Not only they they offer delicious waffles, but great fruit toppings to go along with it. There were plain scrambled eggs and eggs southwestern style with green chiles. So good! I would come here again.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Valerie S, I am happy to hear we earned your title as “Nicest Best Western Ever!” I have shared your comments with our breakfast team, and they were happy to hear you enjoyed the daily selections. I appreciate you choosing to stay with us, and hope to see you again. Regards, Lonnie Lillie

"Beautiful hotel, great staff and amenities"

5
22/06/2016

The view outside of our balcony was beyond compare. The room was very nice, clean, and amenities were amazing. Great pool, and wonderful breakfast. We also loved that we were right in uptown Sedona where we walked to most everything around. Staff was also excellent and very friendly.

"Great hotel, great location."

5
16/06/2016

The property, the staff and the breakfast were absolutely wonderful. I would revisit this hotel every time I am in Sedona because it was that good. The front desk staff were happy and helpful, no matter what the request. My party was traveling for three weeks and this hotel was the best.

"Great Place!"

5
15/06/2016

This Place is located in the heart of Downtown Sedona. I use it as an RCI exchange and I love it. The villas are spacious and includes everything that is needed, even the washer and dryer. The grounds are beautiful and serene especially by the creek. I would come back anytime!

"Had it all!"

5
15/06/2016

Our family of four stayed here for 3 nights Memorial Day weekend. We had reserved a 2-queen bed room with private balcony which is what we received. The room was on the 2nd floor, but ground level from the front of the property. Our view was the main pool with the gorgeous red rocks as a back drop. The balcony had a small table and two chairs. Air conditioner worked great. Beds were comfortable and room had a small refrigerator and coffee maker. Loved that the room had a Keurig, but didn't like the coffee- really weak. Husband used the gym twice and found it to be adequate. We used the pool each night and it was good. Nice, comfortable lounge chairs. Included hot breakfast was wonderful. It is obvious the cook takes pride in what he does- each morning there was homemade strawberry sauce for yogurt/waffles, a great, hot egg dish, homemade granola. Very impressed with breakfast. You can either eat inside or on the patio overlooking the rocks. We had a rental car and never had a problem finding a parking space in the main area, day or night. The hotel's location is right on the strip of shops in Uptown. I had a problem with my camera on the first day and was able to walk approximately half a block down to a camera shop. Would highly recommend this property, although Sedona was very crowded with it being Memorial Day, so traffic coming in and out right here was a nightmare. It was a great location for us, very central for all the places we visited.

"Perfect in every way!"

5
15/06/2016

My husband and I stayed here for four nights for our anniversary and it was perfect! The location is very convenient and within walking distance to shops and restaurants. We were on the fifth floor with a balcony and had an amazing view! The room was bright and inviting and felt like home. The staff was friendly and very accommodating from check -in to check-out; We were even able to check-in early! I can't say enough good things about this hotel and hope to return again!

"Great location, spectacular views, wonderful staff"

5
15/06/2016

We stayed last week at the BWAR, choosing a balcony red rock view room in the main hotel. From the moment we first arrived at the front desk, we were wowed by the congeniality and professional hospitality of the staff. Our room was spacious with an amazing balcony view; the beds are among the most comfortable I have ever experienced in any hotel room. The grounds are lovely, landscaping and sculptures, tastefully appointed with well-maintained outdoor pool and fountains. The breakfast buffet is outstanding, well above and beyond similar spreads. Fresh fruit, a new breakfast entrée each day such as huevos rancheros and casseroles. We highly recommend this property; location is also outstanding for walking to downtown Sedona dining and activities.

"Excellent weekend stay at a great Best Western Plus property in a great Sedona location"

5
15/06/2016

Overall great experience at the Best Western Plus Arroyo Robie Hotel. It has been years since I have stayed at a Best Western, and it was my first time to visit Sedona, AZ so I used Trip Advisor reviews to help me narrow my choices. The reviews for this property are very good, and I was not disappointed! Room: very clean, modern, comfortable bed, and well appointed with a balcony (with two chairs and small table). Room view: if you are on the Red Rocks side, the view is an amazing unobstructed view of the Red Rocks (overlooking the pool and the entire property which extends from the hotel down into a valley with the hotel being at the highest point). Location: excellent location near the end of the main strip in Sedona and in short walking distance to various dining and shopping options. Amenities: very nice smallish(but not crowded) pool on the backside of the hotel and about a 100 meters out the backdoor of the hotel is a health club that hotels guests have access. The health club has a larger indoor/outdoor pool, a indoor and outdoor jacuzzi, a sauna, a steam room, as other activities like ping pong and a game room. I didn't get to the gym this trip because we were hiking all day, but based on everything else on the property I would have to believe it is at least very functional. Staff: super friendly, professional, and helpful staff! Value: Good for the season and my timing to book. That said the price was expensive, but I booked late and at the peak of the season when folks are coming up from hotter areas of AZ to escape the heat so relative to other property prices this was good value in my eyes. I selected the Best Western Plus because it was the lowest price of the all the properties with good reviews, a pool, and a room with a view and balcony. Note: this is not a reflection on the property, but stores and restaurants close earlier than I would have thought on Sedona's main strip (especially for a weekend), so get your dinner early. Our first day there we ate a late lunch/early dinner and went back out later (just before 10pm) to eat a late dinner and nearly everything was closed. That is not a negative knock on Sedona as it is awesome charming place to visit, but just a note to consider when planning the timing of when you dinner eat :)

"Great Location and Very Comfortable Villa"

4
14/06/2016

We traded our timeshare for a week here in a 2 bedroom 2 1/2 bath townhome villa. We had a wonderful time. We needed to have maintenance come for 3 things....2 turned out to be our fault and not a real problem....the other was a running toilet. All 3 times the maintenance folks arrived very quickly, were polite and handled everything. The grounds are beautiful...we sat out by the fountain several evenings...used our balconies and the community grills...very nice. The appliances were all new except the washer dryer unit. It worked, but it was old. The unit had new carpet and new tile floors. The furniture was a little dated, but other than that the condo was well equipped. The location can't be beat...really a nice spot. We'll stay here again.

"Wonderful location, accommodations, and staff!"

5
13/06/2016

We stayed in one of the Creekside Villas for a family vacation and were very pleased. The hotel is within walking distance of Uptown Sedona's shops and restaurants, and the villas are roomy, clean, and comfortable. It was wonderful to sit outside on the patio and listen to the creek. The breakfast buffet had a good variety of options, and all the staff we dealt with were friendly and helpful. We would definitely stay here again.

"Great location"

3
11/06/2016

The staff in this hotel was very helpful and friendly; they helped us book the pink jeep tours which were a blast! The fireplace in the lobby was cozy and inviting, and I loved the location because shops and restaurants were all an easy, close walk up the street . And, after several day of traveling, we appreciated the on-site washers and dryers. The rooms were OK-nothing special-but the view from the balcony of the red rocks was superb. If I were in Sedona again, I might stay there because of the location and the friendly staff.

"Great home base for a week in Sedona!"

5
11/06/2016

This hotel is in a perfect location - lots of shops and restaurants within easy walking distance. We stayed for a week and our room (503) overlooked the pool and we sat out on our balcony in the evenings to enjoy the beautiful view of the red rocks. The housekeeping staff are terrific and the rooms are very clean. The front desk staff are very helpful with restaurant suggestions and maps of the area. The breakfast buffet and all the gentlemen that keep it running in the morning were great. Nice buffet with a couple of egg choices, bread choices, yogurt, fresh fruit, waffles, juice, muffins - a great way to start the day and there's a little patio to enjoy your breakfast outside. We've stayed in other places in Sedona but we'll definitely be back to the Best Western Arroyo Roble.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear 2012brendar, Thank you for your complimentary review. I am pleased you had a great experience, and will be back to visit us again! I will be sure to share your comments with our team, and am happy to hear you received excellent customer service during your stay. We look forward to welcoming you back again soon! Regards, Lonnie Lillie

"Best location in Uptown Sedona"

5
11/06/2016

Can't say enough about location of this resort - views, easy access, walking distance to restaurants, and shopping. Rooms were clean; bathroom with vanity separate from shower (a real treat when you travel with girls!) Nice clubhouse area with game rooms (pool, ping pong, video), decent workout equipment in the gym, tennis courts, racquetball, and library area (I enjoyed playing the baby grand piano and my daughter spent a morning working on homework here). Outdoor pool area very nice with ample seating and shade. Also an indoor pool and 2nd outdoor pool off clubhouse.The resort is at the end of the Uptown strip, so never crowded out front. Breakfast was convenient (0630-1000) with adequate choices for all tastes. Staff was friendly and always available. We considered a few other hotels, and even checked them out while we were in town - none were as well located or offered the same value.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Nicholas A, I am thrilled you had an enjoyable stay, and had the opportunity to check out the activities in the Clubhouse. I am pleased you found great value in our location and amenities, and appreciate your feedback. Thank you for choosing to stay with us! Regards, Lonnie Lillie

"Family trip"

5
10/06/2016

What a great place to stay. Very clean hotel. Attention to detail! Friendly polite staff. Awesome Red Rock views from Hotel. Close to everything. Shops and restaurants right outside the front of hotel. Hot breakfast served every morning. Food is delicious. Breakfast serving times are very accommodating. Sleep in a little. They serve it until 10

"AMAZING"

5
08/06/2016

This is one of the nicest hotels I've been to in a long time. The amenities here are indescribable. You have views of the reck rock mountains, a pool, a full hot conplimentary breakfast buffet, and a clubhouse with another pool which is connected indoor and outdoor. There are also steam and saunas for use. The rooms and clean and kept up. There are also villas that you can stay in connected to a creek on site. It is absolutely beautiful here! Will definately stay here again next time I come to Sedona. Absolutely stunning.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Rachel B, Wow! I am pleased your experience was all that you hoped for and more. I appreciate your kind comments, and look forward to welcoming you back again soon. Regards, Lonnie Lillie

"Sedona 4 Night Stay"

5
07/06/2016

Room was spacious, comfy beds, outstanding Balcony with gorgeous View. Pools and Grounds much larger and prettier than expected. Breakfast was fantastic - fresh fruit, granola, yogurt, juice, waffles, eggs, bacon and sausage I will take over a hard continental buns or no breakfast offered at all. Room was clean, loved the in room Keurig, microwave and fridge, all staff encountered were extremely pleasant and accommodating. At the end of town, perfect for walking to shops and restaurants, and heading out for a drive North to the canyons and parks. Would stay again in a heartbeat. Its a Best Western, not the Ritz Carlton and Sedona on the Upper side is expensive no matter where you stay, I thought it was priced right for room size and amenities for sure. Thank you for making my vacation with my husband and 12 year old son, pleasant and enjoyable.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Jandp K, Thank you for sharing your experience at our hotel! I am glad you and your family had a wonderful time, and enjoyed all of the amenities. I appreciate you choosing to stay with us and hope to see you again. Regards, Lonnie Lillie

"Not what I expected"

3
05/06/2016

For this 8 night trip, we spent nights in six different hotels - four of them were Best Westerns either plus or premiere. We were very pleased with our other BW hotels, but the Arroyo Robles was not the same quality as the other BW hotels we visited. The location was very good, the Front Desk and Lobby were small but nice. However, our room was a bit small and tired (It didn't live up to the pictures I had seen online.) The vanity with sink was outside the bathroom, and it was small and outdated. The bathroom was very small. We also didn't care for the open air hallways. That said, the Front Desk staff was friendly and helpful - especially Johnielle (sp?). The buffet breakfast - which was included - was decent. Our time there was limited to one night. Since we did a tour the day we were leaving, and the weather wasn't cooperating, we didn't get a chance to visit the creek which is part of the property.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear rmw52, Thank you for your recent review. I am disappointed your stay did not meet your expectations. We are consistently making improvement to the property, and in the past couple years have replaced carpet, dressers/desks, TV's, and some of the additional in-room amenities. On your next trip, you may want to consider our North Signature, or North Signature Plus guestrooms. They are larger with larger bathrooms, which, based on your feedback, you might prefer. I appreciate your feedback, and hope you will try us again the next time you're in Sedona. Regards, Lonnie Lillie

"Wonderful experience"

5
05/06/2016

Family loved this hotel and location! Super clean everywhere and I'm REALLY fussy about this - sheets, towels, around pool, parking lot, corners of room...Very pretty and lots of lovely detail everywhere. Flowers, statues, water features, tile work, petrified wood on display. Kids loved the pool and clubhouse that you can access. Clubhouse had ping pong, air hokey, another pool. We loved our red rock views - perfect to see every morning and at sunset! We did not realize the forest fires and their impact on the views--luckily it usually cleared by afternoon. Location is ideal - can walk out the door to local shops and eating establishments. Also, it is on the end of Sedona close to Oak Creek Canyon, Flagstaff, Slide Rock and Grand Canyon. All very easy day trips. Sedona is a beautiful, bucket list kind of place to visit. I did not know even from reviews and pictures what a place of awe this city presents! God's great work!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Karen H, I am thrilled you and your family had an enjoyable stay and found our location to be convenient to all that Sedona has to offer. I agree, the views and scenery certainly are awe-inspiring! Thank you for choosing to stay with us. We hope to welcome you back again soon. Regards, Lonnie Lillie

"Service, comfort and an unbeatable view"

5
05/06/2016

We stayed with our grown kids in a villa. Very comfortable and home-like. Balconies everywhere so that we could enjoy Oak Creek and the Red Rock Mountains. Desk staff were friendly and personable. Housekeeping staff were attentive and did great work. The location right in uptown Sedona made it so easy to enjoy yet, when in our rooms, we felt secluded and comfortable.

"Clean and Consistent"

5
03/06/2016

I have been to Sedona 4 times and this is my place of choice when I come to Sedona. Prices are competitive, rooms ares clean and updated. The staff are knowledgable and professional with their knowledge of "things to do in Sedona". Every other year I will be back here.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear marie g, Thank you for being our loyal guest! I am pleased we have consistently provided you with comfortable accommodations and friendly service. I appreciate you continuing to choose our hotel for your Sedona travels, and look forward to seeing you again. Regards, Lonnie Lillie

"Great Location"

5
02/06/2016

This is a great location with walking distance to many shops and restaurants. Hotel staff was very pleasant and helpful. Hotel grounds are superb with beautiful views, flowers, statuary, fountains & creekside deck.

"Comfortable and convenient"

5
02/06/2016

Our stay at the Best Western Arroyo Roble in Sedona was fantastic. The staff was friendly and caring, the views from our room facing the mountains was awesome. This property is located very near many of the restaurants, shops and bars in Sedona and is walking distance to most. We will definitely stay here again on our next trip to Sedona.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear John K, I am happy to hear you had a fantastic stay! I appreciate you taking the time to review your experience, and look forward to welcoming you back to the beautiful views again soon. Regards, Lonnie Lillie

"Three nights in Sedona"

4
01/06/2016

We chose this hotel because it was on the main street and we could walk to many restaurants and shops. Parking can be a bit of a hassle so this worked for us. A very nice breakfast buffet is included with the room and is especially nice on Sunday. Our room included a coffee maker and microwave. The amenities were plentiful and we found everything to be clean. The front desk was extremely helpful and answered all our questions. The facility has 2 outdoor pools and 1 indoor pool or you can use the creek. We were very busy so did not spend a lot of time at the pool area.

"May 2016"

5
31/05/2016

This hotel is in a great location in Sedona. The staff was friendly and the grounds of the hotel beautiful. The room was nice, clean and fit our needs perfectly. The on-site, included breakfast was fantastic with an added bonus of gluten free options.

"Girls Trip"

4
31/05/2016

My sister and I planned a girls trip with our mom. She LOVES Sedona, and visits often. We have never stayed at this hotel and we weren't sure what to expect. we LOVED it. you can walk down to the creek or to the garden, they have grills to cook your own food, they had gluten free options for breakfast (allergies) rooms were super clean, bed was real comfortable, hotel was cute. Walking distance to everything, we didn't have to drive at all, lots of parking. overall we loved it, and will be back.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Emma F, Thank you for choosing our hotel for your recent girls trip. I am thrilled that you loved your stay, and enjoyed the hotel's amenities and creek access. I appreciate your feedback, and look forward to welcoming you back to Sedona soon! Regards, Lonnie Lillie

"wonderful stay"

4
31/05/2016

9 out of 10 the locatio, the service, the location,the views were all excellent. the beds were comfortable and relaxing. the toilets were much to small for tall adults. your people were all well trained, friendly and helpful. the facilities were all excellent, except as noted. thank you.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Adelinde C, Thank you for taking the time to share your experience. I am happy to hear your stay was pleasant and comfortable! I appreciate your comments, and hope to see you again soon! Regards, Lonnie Lillie

"Book a Red Rock View Room"

5
31/05/2016

If you are looking to get out and explore the beauty of Sedona, I highly recommend this hotel. My partner and I stayed in a ground level room with a patio, facing beautiful views of Snoopy Rock. We were centrally located in Uptown Sedona with plenty of dining and shopping options. When we went hiking everything was a 5-20 min drive, depending on where we went. The room we stayed in was exceptionally clean, quiet, and had plenty of extra amenities. The rest of the hotel was similar, with friendly staff and plenty of places to lounge and enjoy the views. The complimentary breakfast was pretty impressive as well.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear jpo343, Thank you for your review and recommendation! I am thrilled you enjoyed your stay at our hotel, and found our location convenient for exploring Uptown Sedona. I appreciate you choosing to stay with us, and hope to see you again. Regards, Lonnie Lillie

"Would stay here again!"

5
27/05/2016

Great views of the red rocks. Perfect location in Sedona if you want to walk to shops, tours and restaurants from hotel. Clean rooms. Check-in was easy and staff very friendly and helpful. The only drawback is there were lots of steps / a steep hill to walk up from the general parking area to the hotel. And there were steps to access the pool.

"This is our third time visiting Arroyo Roble Resort"

5
25/05/2016

We really like this resort for many reasons. This is a sister resort to the Arroyo Roble BW hotel and is a time share. It is situated on a spacious property along Oak Creek in the center of town. The units are spacious with two fire places and two and 1/2 bath that sleeps six people. The units are 1400 sq. ft. The property is kept up and has beautiful trees which create a lovely canopy adjacent to Oak Creek. There is so much for the kids to do with both an indoor and outdoor pool which is heated, games room, pink pony, racket ball,tennis courts and two pool tables. There is a nice jungle gym type play area for kids over looking the creek plus an area to play horse shoes. Throughout the resort there are barbecues and tables. It is set up beautifully and well maintained. The units are clean and updated even though they are older. I love the location in the middle of the older part of Sedona where the action is but you feel very secluded along side the creek. The staff is very friendly and responsive to your needs. We are here for my husband's birthday with another couple but will be coming back in August with our three grandkids. We have traded in to this complex through RCI. I highly recommend this resort. It is located behind it's sister property which is a BW hotel. This property was family owned and they developed it as a hotel and timeshare. If you are looking for a great place to stay in Sedona which is close to many attractions this will meet your needs. The units are well stocked with a full and have washer and dryers. There are two bedrooms, one with a master with fire place and ensuite bathroom with shower and jacuzzi tub. The other bedroom is twin bedded with adjoining bath with shower. Downstairs is an open Family Room with dining area and queen size sleeper sofa and a powder room. Both Bedrooms have balconies with seating. The participate in Order Inn service which makes room service available. We used it the first night we arrived.

"Safe, central and scenic"

4
24/05/2016

I stayed by myself for four nights and woke up to a beautiful view every morning. The room was spacious, nice bath products and towels. The breakfast was very good quailty and variety with a rotating hot entree plus cereals, fruit, juice and hot drinks, waffle station and other baked goodies. Free parking is nice in the busy uptown Sedona area. Walking distance to many restaurants and shops. Very safe for a solo lady traveler. I was comfortable eating alone and returning to my room at night.

"Fantastic.."

5
24/05/2016

My family of three stayed in the Creekside Villas for 3 nights and everything was perfect. The Villa was beautifully renovated and in a perfect location backing up to Oak Creek. The hotel itself is located at the far end of town right before the road going up to Oak Creek Canyon. The views from the hotel are amazing and the breakfast was great. You can walk to everything you need. Don't hesitate to stay in the villas. i can't comment on the rest of the rooms but from what I saw they looked like they had great views as well.

"The Staff, Property, Grounds, Location, Housekeeping, Breakfast Outstanding !"

5
23/05/2016

As a retired hotelier... lets start by saying I have an exceptional eye for detail relating to a quality hotel experience. I will make this short, choose this hotel. This was my fifth trip to Sedona and my best. My years with an upscale large hotel chain left me a little jaded and hard to please at anything under a four star hotel level. This property left me feeling I was perhaps in Tuscany or Barcelona.... after a four night stay in May. Nicole the hotel AGM promised me I had made a good choice during the reservation process and they did not disappoint. I was required to make a last minute shift of dates due to a family funeral and Nick accommodated my requests quickly and efficiently. Friends, it is late and I am tired so forgive the brevity... The hotel physical architecture and design reminds one of a boutique European hotel. The quality of the staff, their smiles and readiness to please is found everywhere in this hotel. The breakfast provided leaves nothing to desire... The staff makes absolutely certain that everything is perfect. No paper napkins and plates or plastic utensils.. The food is presented to perfection.. every little nuance attended to.... The hotel is actually at the end of a long and fun section of town with shops, restaurants, entertainment galore... Parking is on three tiers and can take a little getting used to... but with a little and planning, any heavy lifting can be done before parking at the hotel entrance. We occupied room 507, affording us a mystical view of the Red Rocks with the sounds of water flowing below in the garden area. Each night was a spectacle in the sky including a full moon on our last night. From our deck we could watch nature including, birds of prey patrolling the sky in search of a fine meal. We were visited by Ravens soaring by and serenaded by birds each morning. We cherished leaving the slider open all night and the cooler evening temperatures were a dream as we return to the coming summer in Florida. The hotel was priced in the upper tier of this type of property, but worth the extra rates because of the overall experience, at the end of the day... there is a good value/delivery relationship... This hotel is an excellent choice and I give them a very rare for me.... Five Star rating... Congratulations to the management for a job well done.... !!!!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear gpizzy, Thank you for taking the time to write such a detailed review. With your experience in the hotel business, I'm sure you understand how your comments made our day! I am delighted to hear that your experience was outstanding, and appreciate you choosing to stay with us. I hope to welcome you back to the beautiful views again soon. Regards, Lonnie Lillie

"wow!"

5
23/05/2016

how many times can you say everything was GREAT? yes its true-staff,room, area for my dog, room,view,breakfast-perfect! thankyou!! even my dogwas comfortable-I rarely leave him alone-and was able to leave for a couple hours-when I got back to the room he was sleeping-wha??! also the grass area for him was 2 seconds from room, large withreally nice grass-I will surely stay here again-

"Great Views, Friendly Staff, Clean"

5
22/05/2016

We had a room with a stunning Red Rocks view with a private balcony. Every staff member was helpful and smiling. Rooms were very clean and comfortable. Full breakfast buffet with fresh food. Nice pools, hot tubs, and clubhouse. Many shops and restaurants within an easy walk.

"Wow what a view!"

5
21/05/2016

We booked our two night stay through a third party with our two teens at the Best Western Plus in west side Sedona, not to be confused with BW Arroyo. We booked here because of the reviews, complimentary hot breakfast, spectacular views and because it was away from town, better for star gazing. I emailed prior and called 4 days before to confirm our room reservation with a view and was told we were in a second floor terraced room. I was elated! When we arrived, we were given a parking lot view, first floor. This being perhaps a once in a lifetime trip, I was devastated. Sedona is about views even if you aren't in your room. Since I didn't know the name of the girl I spoke with confirming our room prior to departing and since I booked through a third party, I was given attitude by the older woman behind the desk who reminded me of my mistakes. The implication was that I never called with a room request and I must have spoken with a ghost since there was no record of my call. They could not accommodate us, they were booked solid. After speaking to the manager, who held a higher customer service attitude and professionalism, we were told that BW Arroyo had a room with a view that was available and she we would give us a complete refund. Arroyo is in the main drag of shops and restaurants in downtown Sedona and its rooms face magnificent red rock mountains, with well appointed rooms, beautifully maintained grounds, pools, fountains, and best of all walking distance to everything like ice cream, shopping and the ever popular Pink Jeep Tours. The complex is quiet, peaceful and well cared for. Our teens enjoyed the game rooms playing ping pong, pool, and shuffle board something that west side BW does not have. The staff are kind, happy and generous in spirit from the front desk, to the grounds keepers, maids and breakfast servers. Bottom line, this was a heaven sent error and ended up being a blessing in disguise. Many thanks to Jenn the manager at BW West for making it possible and providing a refund and finding us a room at Arroyo.

"Outstanding in every Way!!!"

5
21/05/2016

Everything about our stay was wonderful! From the time we checked in to the time we checked out! This hotel is in an amazing location - walking distance to restaurants, shops, jeep tours. The grounds are fabulous, beautifully kept and backed up to the creek. We hiked down to the water and all along the creek (great spot to share a bottle of wine). There are so many amenities offered by this hotel: billiards, pools and spas (both outdoors and indoors), tennis, barbques, to name a few. The room had a wet bar, mini refrigerator, microwave and a most comfortable bed and sitting area. The complimentary breakfast is absolutely amazing! I had to compliment the chef for his amazing eggs (like a souffle) and amazing presentation of delicious food. I will definitely return with family and would recommend this hotel/resort to anyone going to Sedona. You will not be disappointed!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear azmoe, I am thrilled you had a wonderful stay, and the opportunity to enjoy some of the many activities offered at the property. I appreciate your recommendation, and look forward to welcoming you and your family back to Sedona soon! Regards, Lonnie Lillie

"Very comfortable time share unit"

4
20/05/2016

We were invited to stay here with another couple who reserved a 2 bedroom time share unit. Beautiful grounds close to the creek and quite comfortable for the four of us. A very short stroll to Main Street shopping and restaurants, tour rentals, etc. It is a bit dated interior but that did not hinder a very enjoyable stay with beautiful scenery anywhere you go. Each bedroom had a balcony to take in the view and enjoy your coffee or cocktail. There is a very pretty central courtyard accessible to each unit through the back patio door with a fountain that flows 24/7 to add to the serene embiance. There are several bbq's, tables, and adult swing as well. The only thing I would suggest you bring is an iPod/music speaker device. The receiver did not pick up any reception in our unit. TV was fine. A nice place to relax between your sightseeing adventures.

"Beautiful, picturesque setting in the heart of Sedona"

4
19/05/2016

Great staff, amazing views from most bedrooms. Comfy bed. Simple, but clean rooms. Breakfast was pretty tasty, too. Best of all, location could not be beat; at the tail end of the main street in Sedona, next to cafes, shops, bars, etc. Very convenient.

"seminar participation & your staff"

5
19/05/2016

Great service in every part of the hotel during my recent visit for the Heart Path get together. Staff is amazing...Gil, Donald and Robert in dining area & Jonielle, Nick & Eric in housekeeping. Quite the team it is led by a great manager

"Great views and facilities and staff! "

4
17/05/2016

Perfect location and wonderful views. Pleasant room. Great facilities... Steam room, sauna, jacuzzi, indoor/ outdoor pool, coffee 24/7, great breakfast. Balconies facing the red rocks are ideal. Special thanks to Nick, Robert and Sergio for exceptional service!!!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear agiadler, Thank you for your recent Tripadvisor review. I will be sure to share your complimentary comments with our team. I am happy to hear your stay was pleasant, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Outstanding Hotel"

5
17/05/2016

This hotel was clean, well appointed, with staff that are extremely friendly and bend over backwards to help their guests. We had a room with a breathtaking view of the red rocks. Having said all of that, perhaps this hotel's best attribute was it's free breakfast. This is not your ordinary free breakfast that hotels offer. This one could be served in a 5 star restaurant. They actually have a chef behind the line making dishes to order. The dining room staff was as helpful as the rest of the staff. I wanted apple juice one morning. It wasn't available so one of the dining room attendants left the dining room and 5 minutes later I had my apple juice. This Best Western is a 5 star hotel with a restaurant to match. Oh, it is conveniently located to the center of town. We walked.

"Very nice facility, comfortable room, awe-inspiring views"

5
17/05/2016

This is a very well-run facility. The staff is accommodating and friendly. Our room was quite comfortable and quiet, and the view out our window (on the East side of the building, facing the rock formations) was incredible. We could have spent weeks here just watching the light and shadows changing on the very interesting geologic formations (but unfortunately we were only able to stay for one night). The free breakfast was very good as well. Our room was pretty expensive by ordinary standards, but it was worth it. Would like to come back here sometime and stay for a few days, preferably during the off-season when the town is not so crowded and noisy.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Jason J, Thank you for your kind review. I agree, it certainly is amazing to watch the shadows and colors change on the rocks throughout the day, especially at sunset! As a family owned business, your experience is extremely important to us, and I am pleased to hear your positive feedback. I appreciate you choosing to stay with us, and hope to welcome you back soon! Regards, Lonnie Lillie

"Sedona, Arizona"

5
17/05/2016

The Best Western Plus Arroyo Roble Hotel & Creekside Villas offer a breathtaking view of the red rocks, the grounds are immaculate. The property is situated at he North end of Uptown, with shops, restaurants, and activities all within walking distance. The breakfast at this property is very good, with a wide variety of options. We would recommend this property!

"First visit to Sedona to Get Married"

4
16/05/2016

We stayed in the two bedroom cottage which we chose for privacy and the expansive red rock views that we had read about. The cottage was just about perfect and the views were AMAZING! The entire resort was very clean and beautifully maintained and the free breakfast was delicious. Location could not be better! The staff was accommodating with a minor issue we had and handled it professionally. Our biggest disappointment was the lack of privacy with the cottage. At all hours of day and night we could be sitting on our private porch and hotel staff and guests would just walk thru our driveway around our car and behind the cottage on the pathway to the pool. At times it was startling to have a stranger just appear in our yard as we were enjoying the porch. We had children that would look into the windows and knock on the doors and take off as well. I would suggest a private key swipe at the back gate for cottage guests to restrict access. In addition we had informed the hotel staff we were getting married on Friday.On Friday just as we were trying to relax and get ready with hair/makeup and photography the grounds crew decided to mow, weed wack and leave blow the front yard and area surrounding the cottage. It was anything but peaceful and a little disappointing. Overall we loved Sedona and the hotel . I feel most of the reviews on here are accurate and I have suggested this place to friends and family already. I would stay again myself. We were just disappointed in the lack of quiet and privacy esp on or wedding day!

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Tnati, Thank you for your review and recommendation to family and friends. I am honored you chose our hotel while getting ready for such a special occasion, and pleased to hear you enjoyed the incredible views and grounds. I appreciate your comments, and apologize for any disturbance during your stay. We hope to welcome you back to Sedona again soon. Regards, Lonnie Lillie

"Wondeful location and view"

4
15/05/2016

We decided at the last minute to spend one night here and certainly did not regret it. The hotel is classical but our room very well appointed with an excellent view of the mountains around Sedona. The breakfast was a disappointment which was a shame as the buffet was good. The problem was they were out of fresh eggs and not very apologetic about it and the coffee was undrinkable.

"Wonderful Surprise"

5
14/05/2016

We added an extra night in Sedona unexpectedly and ended up at the Best Western Plus Arroyo. What a great surprise it was! The location is wonderful, with access to the creek to explore, an easy stroll to many great restaurants, a fantastic set-up of pools and beautiful views. To top it off this hotel had the friendliest staff that I have yet to encounter in a hotel. I only wish we had more nights to enjoy this spot, but we will be back.

"You have to See and Go"

5
12/05/2016

You have to go, stay, and see this Best Western because it is a Wow! The Staff is outstanding, the property is beautiful and you have fabulous views of the Red Rocks which is of course a must. It's convenient because it is Downtown Sedona, you can't ask for anything more or better. When you go to Sedona, you have to stay and see. The Rooms/Cottage was the very best. We stayed in the Cottage and it is really a ranch style home, and it is a home not just a cottage. You can sit on the front porch and look at the Red Rocks. It was the Very Best. Don't miss this opportunity, you won't be sorry.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Barbara B, Thank you for your review. I am thrilled you had such a wonderful stay in the Cottage, and found it to be the very best! It is rewarding to hear when our guests have a wonderful experience, and I appreciate your feedback. We hope to welcome you back to the beautiful views again soon. Regards, Lonnie Lillie

"Great stay"

5
12/05/2016

Excellent option for a stay in Sedona. Very centrally located. Our North room was very nice with a lovely deck and great view of the red rocks. Breakfast included was a nice plus with lots of choices. All staff were very helpful, but breakfast room team of Gil, Donald and Robert did an outstanding job of keeping things stocked, cleaning up and just being friendly. Would stay here again.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear crandfu, Thank you for your recent review. I am thrilled you had an enjoyable stay in the North Signature Guestrooms! I will be sure to share your comments with our breakfast team, as they will be happy to hear your complimentary feedback. I appreciate you choosing to stay with us, and hope to welcome you back again soon. Regards, Lonnie Lillie

"Nice hotel for a Sedona vacation"

4
11/05/2016

My family of 4 stayed at this hotel while we visited Sedona. It is a decent hotel. It is slightly over-priced, but then, Sedona is a very touristy town indeed! The room was clean. The front desk staff were helpful and gave me a map of Sedona with advice about the highlights and what to see etc. The breakfast in the morning is included and was very good. We got to see "Snoopy Rock" while we ate our breakfast!

"Tourist"

5
11/05/2016

Room clean and quiet. Free breakfast a plus! Coffee machine available all day and delicious. Delucious chocolate chip cookies! conveniently located. Comfortable bed! Would definitely stay there again! Friendly staff.

"Perfect for our needs"

5
11/05/2016

The hotel was perfect for our needs. It's situated on the edge of town, with a beautiful view of the red rocks! The staff was so friendly and helpful, especially Brittney in housekeeping! We had to check out a day early because of a health issue, and the Front Desk staff were helpful and accommodating, which made a difficult situation easier. We would definitely stay here again.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear gooey210, I appreciate you taking the time to review your experience. I am pleased the hotel perfectly suited your needs, and you enjoyed your stay. I am sorry to hear you had to leave early, but glad our front desk was helpful with your departure. We hope to see you again! Regards, Lonnie Lillie

"AWESOME SERVICE!!!! Recommend"

5
11/05/2016

The staff was awesome!!!! The shuttle service could not be any easier and the location of the hotel is convenient. Beds were so comfortable! Will definitely stay here again and would recommend it to anyone!

"Amazing View and Amazing Value"

5
10/05/2016

The view was superior! It was very clean and the value was outstanding! It's location couldn't be better. It is only steps away from the creek and shopping! I would definitely use them again. We had a great time.

"Beautiful location, comfortable hotel, friendly and courteous staff"

5
08/05/2016

Incredible views of the Red Rocks of Sedona from the north building suites. Clean, comfortable and well-maintained room. Easy walking distance to most places in Sedona. Located on the main road 89A, yet very quiet. Excellent breakfast every morning courtesy of Gil, Robert and Donald. Front desk staff were friendly and courteous; even arranging a tour company to pick us up at the hotels front door.

"Beautiful location!"

3
08/05/2016

I booked the Best Western in Sedona for a long weekend with my mom and my sister. We booked it because we would be able to get a large enough room with a kitchen as well. The location is great but I didn't feel that the facilities/hotel justified the high price. Do not expect a 4/5 star experience.

"Mothers Day In Sedona"

5
08/05/2016

1st off let me say that Robert, Gil and Donald in the breakfast room are FABULOUS! We were the 1st people there and they greeted my Mom with the nicest smile and warm words. We loved that they talked to us about our stay and the areas they came from. The breakfast was delicious and my Mom said she wanted to go back and just talk to them because they were so nice. All the food was fresh and hot. As far as the room goes, it was very clean and we watched the sunrise right in front of our patio. We could not have asked for a better weekend. Jonielle from the front desk checked us in and was extremely pleasant as well. When we ever come back to Sedona we will choose this hotel again!

"Sedona Vacation"

5
07/05/2016

The Best Western in Sedona was the best hotel of the four my wife and I stayed at during our week-long trip to Arizona. It beat out the Holiday Inn Express in Scottsdale, the Drury Inn in Flagstaff, and the Courtyard Marriott in Mesa- by a long shot! The staff (Nick and the general manager at the front desk) was very accommodating right from the start, allowing us to change our room to a more family-friendly setup, which happened to be on the canyon side of the hotel. The breakfast staff of Gil, Donald and Robert were five-star caliber! It was as if our family woke up and walked downstairs to eat breakfast in a family member's kitchen.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Edward D, Wow! I am glad you had such a wonderful experience at our hotel, and our staff made you feel right at home. I appreciate your kind review, and thank you for choosing to stay with us! Regards, Lonnie Lillie

"Beautiful location"

4
07/05/2016

We really enjoyed our stay. The staff was great and the grounds were beautiful. It was very quiet at night, but we were on the 5th floor facing the backside/pool. We thought the price was high. The pool was colder than expected and not always very clean, (although with spring, there was a lot of wind which didn't help).

"Stunning Views"

5
05/05/2016

We stayed in the main hotel 5-story building with a balcony room view of the red rocks scenery. Great views watching the moon rise over the red rocks in the evening was spectacular. Great photo shoots. I highly recommend this location for the views and close to the uptown restaurants and shops. Full hot breakfast included with stay 7 days a week.

"We always stay here and it's always good"

4
05/05/2016

My wife and I stayed at the Best Western Plus Arroyo Roble during a recent visit to Sedona. We've been to Sedona several times before and always stay here, and we always have a good experience. We always stay in one of the North Signature Rooms, which are in a separate 5-room building on the northeast side of the main hotel building, with their own parking area. There are also separate creekside villas and a cottage. The hotel is conveniently located in Uptown Sedona, next to the Sedona Arts Center. Our room had a balcony with a great red rock view to the southeast (all the hotel rooms have a view), as well as a gas fireplace, small fridge, and microwave. The bed was pretty comfortable, though we've slept on better. The towels in the bathroom and bed linens were very good. We never used the climate control and rarely watched the large TV. The hotel provides complimentary breakfast, with a decent selection of both hot and cold items. Breakfast is served in a building next to the hotel (southwest side). The breakfast service staff are very efficient and friendly, as are the other hotel staff. Although breakfast is served, there are no other dining (or drinking) options at the hotel, but plenty of options within walking distance. The Best Western Arroyo Roble has been consistently good and we intend to stay here whenever we return to Sedona. If you're looking to stay in Uptown Sedona, you should definitely consider staying here.

"Lovely stay"

5
04/05/2016

A quiet and nicely appointed room on the main street in Sedona, with stunning views and a spa-like layout. We really enjoyed staying here. Everything was so easy to walk to. Nice breakfast buffet included.

"Great place to stay in Sedona"

4
02/05/2016

We stay here the last week of April. It is centrally located near shops and restaurants. Claudia at the front desk was amazing; she was very helpful in recommending what to do and where to eat. Breakfast was very good and convenient. The breakfast staff (Robert, Donald, and Gilbert) were great, they went out of their way to find a candle for my daughter's muffin to celebrate her birthday.

"Huge villas"

4
01/05/2016

Great timeshare stay - we were refugees from another resort in Sedona and following a request to RCI to move us we very much appreciated this resort. The villas are huge and fully kitted out - lovely setting and very quiet. Nice to be down by the creek - no views as such from the villas, but all very peaceful. It was cold a few nights and we appreciated the fireplace. This is an older style resort, and the units are quite dated and dark, however, housekeeping was very good and we had everything we needed. Hot tub was nice, as was the pool. Staff were very friendly and accommodating. Free wi fi but we found it very slow (if it worked at all) and reported it to maintenance. Note if you are an RCI exchanger then there are designated units - the creek side units are for owners and rental - which is a shame as they had a lovely position.

"Peacefully beautiful"

5
01/05/2016

This hotel is in an amazing location, in uptown Sedona on Oak Creek with gorgeous Red Rock Views...we had a wonderful room with a fireplace and balcony with red rock views o It was a "North signature room" in a small building with 6 or 8 units. I slept deeply and well, and enjoyed every minute...walking distance to the Cowboy Club restaurant (go and enjoy the amazingness!)...this is a great place for a peaceful stay in Sedona...highly recommended!

"Great spot. Nice people"

4
01/05/2016

Breakfast by Gil, Donald, and Robert! Very nice- these guys are great! Good food, excellent service, spic and span clean. These guys alone are a reason to pick this place. We stayed on fifth floor, the views are incredible

"Great location but expensive"

3
30/04/2016

Hotels.com messed up my reservation but the hotel was able to get me a room anyway. The location is good, right at the end of uptown Sedona so you can walk to shops and restaurants. However, it is really pricey and I don't think it warrants such a high price. Room was nice but nothing special. I would recommend staying at a cheaper hotel or an expensive resort.

"Overall, fit the whole families needs"

5
30/04/2016

After many reviews researched, Best Western is what we decided to go with. I've stayed at many mediocre Best Western locations -due to the price. This one definitely outweighs the others I've stayed at. Free breakfast definitely helped, seeing that our days of hiking started early and started our days off right. I might add that the people working were polite and I noticed how hard they worked to keep things running smoothly. For the 1st time with BW, I never experienced food running low, or out for that matter. The front desk workers were always helpful and ready to answer questions. The location was perfect for us.The hotel was at the very end of the shopping area but was still walking distance to everything, locally. We had a balcony that overlooked the mountains. It was worth the upgrade and was just beautiful. The kids were thrilled! The weather was colder than normal so the outdoor walk to/from the breakfast area and the indoor pool area was a bit chilly but to no fault of the hotel. I would definitely refer this hotel and would return myself!!

"Nice Hotel in Uptown"

4
30/04/2016

The Best Western Plus Arroyo Roble is located on the Main Street of "Uptown Sedona" convenient to shops, restaurants & pubs. It's comfortable - but not special. The hotel provides access to a pool, jacuzzi & fitness room on the property. A full breakfast is included - more than adequate. Parking onsite is free. But internet access is inconsistent & generally slow. The hotel is not inexpensive - so you're paying for the location.

"Best of everything in Sedona and reasonably priced."

5
29/04/2016

Wow. Here's what we loved about this hotel: 1. It is in the heart of "Uptown Sedona" with cute shops and restaurants, but still very quiet and private. 2. The views! As soon as you we opened up our hotel room door - we were looking right at the beautiful views. It looked like a painting. We were looking out to the pool and and it is beautiful. 3. Very decent free buffet style breakfast each morning included.

"A Wonderful Stay"

5
26/04/2016

The Best Western is a great hotel and right in the heart of Sedona! It's a quick walk to shops and restaurants. It's also a quick drive to various state parks, Cathedral Rock, Chapel of the Christ Church, etc. The hotel staff were great and the pool and other amenities (fitness center, game room, etc.)were fantastic. I highly recommend this hotel.

"Great sevive and great view"

5
25/04/2016

The receptionist is very accommodating and friendly, the view from your room and balcony are fantastic. The kitchen area was very clean with plenty of breakfast items available. This place is centrally located in town with plenty of shops and restaurants and fun adventures available. I would recommend this hotel to anybody who would enjoy it as much as I did.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Tom T, Thank you for your kind review and recommendation. I am happy to hear you enjoyed your experience at our hotel. I appreciate you choosing to stay with us, and hope to welcome you back to the beautiful views again soon! Regards, Lonnie Lillie

"great breakfast"

5
25/04/2016

Nice property, a bit pricey but our room was great. Virtually private patio and lawn. Breakfast was tasty and very convenient. next time may try one of the villas by the creek. now just filling space to be able to hit 200 characters so I can finish this survey. One for the suggestion box is don't force a character minimum when I am taking my time to write nice things

"Excellent"

5
24/04/2016

Excellent hotel! The breakfast was Great. The Hotel was very clean. We could walk to dinner. The views of the red rocks from our room was very peaceful. We had an amazing time swimming in the indoor/outdoor pool and spending time in the hot tub. The hotel is not too far from some great hiking trails as well.

"Loved the 2 bedroom units"

5
23/04/2016

The two bedroom two story accommodations are in the back of the property towards the creek. The units sleep 6 with 2 1/2 baths. Perfect for a larger party. There is a washer/dryer and full kitchen. I found it very comfortable and well anointed. We had to call the front desk once and they were very accommodating. Bathroom had so many towels which is not always the case with a hotel. Location is good to access the main street of Sedona. Breakfast was good. Try the granola.

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear CTgirl66, I am thrilled you had a comfortable stay in the Creekside Villas, and enjoyed the many in-room amenities. Thank you for choosing to stay with us, we hope to see you again. Regards, Lonnie Lillie

"Fabulous Views and Excellent Staff"

4
23/04/2016

We stayed at this hotel based on reviews online and were not disappointed. Make sure you spend the extra money and get the red rock view. The town view overlooks a very busy, touristy street while the red rock view shows exactly why you came all the way to Sedona, AZ.. The view from our balcony was so peaceful and beautiful, we just sat there with a glass of wine and watched the sun set over the glorious rock formations. Don't save money on the room.... save it somewhere else. The staff was incredibly helpful. Hotels.com completely screwed up our reservation and the receptionist took care of it with no questions and no hassle. She also recommended a fabulous restaurant up on a bluff which had a shuttle service so we could have another glass of wine and not drive in the crazy Sedona traffic.

"AMAZING view!!Great hotel in central location in uptown."

4
20/04/2016

Great rooms and friendly staff. Rooms spacious with balconies overlooking the red rocks. Breathtaking. Breakfast included. They did not have room service which would have been helpful for me on this trip. Quick walk to uptown. Pools were nice and clubhouse was great.

"Perfect location with spectacular views"

5
20/04/2016

This is the best hotel place to stay. Each room has a private balcony with spectacular views red rocks. The grounds on the hotel are beautiful and they have a nice heated pool. Plus the location is perfect. You can walk to the river, shops and restaurants.

"We stayed at the Arroyo Roble Resort, Creekside Villas."

5
17/04/2016

Assuming you're coming in from Phoenix, 2 hours south, to get to the Villas, you drive north through town to the start of Oak Creek Canyon and turn right before you hit the Best Western and drive down a steep road until you reach the bottom of the hill. The Villas are inside a gated area. The buildings look clean and well maintained, as does the grounds. The Villas are very spacious, as many reviews have said, with a large Kitchen, Livingroom with Sleeper couch and 2 chairs, TV & Video, gas fireplace and dining area, plus a half bath next to the stairs in the hall on the 1st floor. There are glass sliding doors that have dark, heavy curtains you can close at night, that lead to a patio with a table and 4 chairs off the back. The second floor has 2 bedrooms; a Master Suite to the back of the unit with a king sized bed, plenty of drawer space, a nice sized closet, a second gas fireplace, sitting area with TV and video, and another sliding glass door that leads to a balcony with table and 2 chairs. There is a very large bathroom with 2 sinks, large stand up shower (Great Pressure) and separate large Jacuzzi tub (for one) and lots of mirrors. There's also a second bedroom in the front of the unit with 2 single beds and sliding glass doors leading to another balcony, facing the front of the Villa, plus a second bath in the hallway with shower stall. There is free Wi-Fi to all guests, and the lamps in the living room have USB ports for charging laptops, tablets, and phones. Channel 16 on the TV runs a 90 minute loop on what's available locally. And there's also a free app, which lists events and local info, but it's limited. Although we did't have time to use them, there are 2 connected pools, inside and outside available for guests, as well as exercise and game rooms. So far, the only negative I see to this place is the walk out of here. It's all uphill (and I mean hill). We found that if you can make it to the neighboring parking garage, there's access to an elevator (in a dark hallway). Try to take the stairs that start 1/4 of the way up the drive. They really should look into either a few more steps or some kind of shuttle service, at least to help people go up the stairs. And of course there's always the option to drive up, park your car on the street and then walk the town. The views are nothing less of spectacular. Bring lots of film or upgrade to a larger SD card. A 64GB will usually let you take 4000 photos. I also have a backup card, just in case I fill this one. (I took close to 800 photos, and my wife has photos too)

ARH-Management, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review
Dear Augustus004, Upon reading your comments, it appears you are reviewing the Arroyo Roble Resort, which is