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Best Western Plus Arroyo Roble Hotel & Creekside Villas, Sedona

400 N State Route 89A, 86336-4214, Sedona, United States - See on a map
Best Western Plus Arroyo Roble Hotel & Creekside Villas - The Best Western Plus Arroyo Roble Hotel & Creekside Villas is the perfect spot for your next visit to Sedona. The Best Western Plus Arroyo Roble Hotel & Creekside Villas is ideally located in the center of Sedona. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Arroyo Roble Hotel & Creekside Villas is in Uptown Sedona on 9-acres of beautifully appointed land with unobstructed views of the famous red rocks. As our guest, you will enjoy having private creek access, complimentary breakfast, 13,000 square feet of clubhouse access featuring indoor/outdoor pools, sauna/steam rooms, game rooms, children’s playground, tennis/basketball courts and more! Surround yourself with ancient Sycamore trees and immerse yourself with the sounds of the sparkling Oak Creek. We are just steps from art galleries, museums, dining, the Sedona Trolley, and entertainment. As the tallest building in Sedona, this hotel provides five floors of unobstructed panoramic world-famous red rock views from your private balcony or patio. The North Signature & North Signature Plus rooms offer a fireplace, private patio or balcony, wet bar, and optional jetted tub. Creekside Villas are the property's most spacious alternative and can accommodate up to six guests. Nestled on the banks of Oak Creek, the two-story Villas include a living room, two fireplaces, private patio and balconies, a full kitchen, and more! Come visit for a spiritual awakening and stay for the fabulous red rock views at the Best Western Plus Arroyo Roble Hotel & Creekside Villas!

Best Western Plus

Arroyo Roble Hotel & Creekside Villas

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Steam bath
    Steam bath
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 2640 guest reviews
NOTE ISSUED
Excellent
1694
Very Good
691
Average
160
Poor
55
Terrible
39
REFER TO NOTICE
Business Business
43
Couples Couples
970
Family Family
985
Friends getaway Friends getaway
252
Solo travel Solo travel
54
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great for Families"

4
TripNerdNJ, Mahwah, New Jersey 29/04/2022

We stayed at this hotel for 3 nights as part of a 10 day Utah/Arizona road trip. We loved having access to the clubhouse to take a break and play air hockey, ping pong, etc and swim in the indoor/outdoor pool- perfect for kids. The busy uptown area might not be for everyone, but we enjoyed being able to walk to different restaurants for dinner, out to ice cream and to our pink jeep tour. Breakfast was standard hotel buffet- we thought the food was good and appreciated the convenience of a quick breakfast before heading out for the hiking trails. The hiking trails we chose were all about 15 minute driving distance. There is a small laundry room, there were only a couple machines but we had no issues. Staff was very friendly and helpful. The room was a little worn and basic but clean and we loved the red rock view from our balcony. I'm rating 4/5 only because I felt the rates were so high the week we were there, relative to the quality of the room.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thanks for the great review! We're glad that your overall stay with us at Best Western Plus was enjoyable. We're thrilled that you liked our facilities, delicious breakfast and wonderful customer service team so much! We look forward to hosting you again soon in the future!

"3 Star Hotel"

3
User 25/04/2022

We stayed at this hotel for six nights. The veiws were amazing and the location is great if you want to be near the shops and restaurants. The private balconies are a plus. The rooms need updating but were clean. The breakfast was poor quality of food, we didnt eat the breakfast after the first morning. The cost per night we felt was high for the quality of hotel.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to share, Michael W. While we're glad you appreciated our beautiful views and prime location, we're disappointed your time with us was anything less than ideal. We regret the challenges and inconvenience you faced with our accommodations and breakfast selection. We will be sure to address your concerns with the appropriate members of our team so we may improve moving forward. We hope for the chance to host you again soon for a more enjoyable stay.

"Fabulous stay in Sedona"

5
Gautam R, Laurel, Maryland 15/04/2022

This property is located in the Uptown section of Sedona - within walking distance to many shops and restaurants, and right off Highway 89. We spent 3 nights here and absolutely loved it. Check in was really easy. There is plenty of parking. The rooms have a coffee maker, fridge, and microwave. We paid a little extra for the red rock view, which I felt was worth it. It is very nice that they give you access to the pool and fitness club for the resort next door. The pool there is excellent - heated outdoor pool and Jacuzzi. It was 72 degrees and the pool was really warm. The break fast opens at 7 AM, and has everything you could ever want. A real plus to this property. The rooms were good. Clean and comfortable. They were large enough for all 4 of us to share a 2 queen bed room. I would highly recommend this property.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thanks for the wonderful detailed review, Gautam! We're thrilled that you had an overall great stay with us at Best Western! Your compliments for our prime location, available facilities, comfortable accommodations, and delicious breakfast means a lot to us and our hard working team. We're so happy we could accommodate you so well! We hope that you'll come visit us again soon!

"Vinny"

5
Vincent T, Portland, Oregon 12/04/2022

The deco is little age but location is very good if you want to strolling the uptown, the room on high floor at main building give you very good view of Cathedral rock and other. Best thick crunch bacon I ever had.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your feedback, Vinny. We are thrilled that our great location exceeded your expectations and we look forward to hosting you again in the near future.

"late breakfast opening"

3
lauriejgs, New York City, New York 11/04/2022

As Sedona is a known hiking destination, and as people like to get to the trailheads early because parking lots fill up, it's ridiculous that we had to wait outside in the cold every single morning at 7 am until staff unlocked the breakfast room and let us in. Breakfast is advertised as beginning at 7 am; however, there was always a line outside the door of impatient people in hiking gear. The door was never opened before 7:05 am. For more than $500 a night, I expect breakfast to be on time.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We sincerely apologize for the challenges that you faced during your time with us. We will be addressing your feedback with our management team moving forward.

"Great Sedona Arizona Vacation "

5
R1427RImarkh, Clarkston, Michigan 09/04/2022

The Best Western Plus Arroyo Roble Hotel in Uptown Sedona, Arizona was a great experience for our family. The rooms were clean and had a beautiful view of the Sedona Red Rock cliffs. Right below our balcony was the nicely landscaped outdoor pool. The pool saltwater filtration made swimming less irritating than the typical high chlorine pools. This is a heated pool, so it was nice to swim. They also offer guests the use of the private Clubhouse on the property, which has an indoor/outdoor pool and hot tubs. Additionally, the Clubhouse has a game room, ping pong, pool tables, racquetball court, sauna, steam room, workout room, and showers. The kids and adults loved it. One other great thing for families was the fantastic free breakfast available every morning. They had oatmeal with all the fixings, scrambled eggs, quiche, sausage, ham, hashbrowns, waffles, cereal, yogurt, fresh fruit, pastries, and beverages. We saved a fortune and a lot of time not having to go to a restaurant. The quality and attention to detail were excellent. All of the staff at the Hotel were friendly and helpful. This hotel's central location makes it a great location for exploring the gorgeous Sedona Red Rock area, shopping, and restaurants. We'll be back!

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thanks for the awesome feedback! We're thrilled that you enjoyed your overall experience at Best Western so much. Your compliments for our clean accommodations, fun available facilities, delicious breakfast, and prime location are much appreciated by all of us and our hard working staff. The pictures you included are also great! We're looking forward to having such a great experience with you in the future the next time you visit us!

"Best Western Plus Sedona"

3
mjweiss2022, Dallas, Texas 05/04/2022

The location for this Best Western Plus is great but the overall hotel is old and needs to be updated. The price for this hotel is far to expensive for the quality. I will admit the view from the room was nice, but wow, the price was crazy expensive for the overall quality and age of the hotel. Will probably not stay here again.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We appreciate your feedback, mjweiss2022. While we're glad to know you appreciated our prime location and beautiful views, we're disappointed your stay was anything less than ideal. We regret the challenges and inconvenience you faced with the quality and condition of our furnishings and accommodations. We'll be sure to share your concerns with the appropriate members of our team, so we may improve moving forward. We hope for the chance to host you again soon for a more enjoyable stay.

"Villas are Outstanding"

5
Cindy P, Canton, Michigan 04/04/2022

The Creekside Villas are really nice. They are older buildings, but kitchens and bathrooms have been updated and are clean. The Villas have balconies and patios that back up to a beautiful view and a stream. The beds are very comfortable and the property was very quiet. Location is perfect to walk to shops and restaurants in Sedona. Villas include washer/dryer too which was great. Great property!

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for the amazing feedback, Cindy! We are delighted to hear that our updates, great views, comfortable bedding, and great location exceeded your expectations. We can't wait to host you again soon!

"Hotel staff is great, room is dreadful"

3
windycityjules, Windy City 01/04/2022

The hotel is in a prime location with incredible views from the deck but the room (at least the one we stayed in) is dark, dingy and worn. I did not want to walk around with bare feet. It's passed time for an update. Having said that, the front desk staff was friendly, accommodating and very helpful.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your feedback, Jules. While we are happy to hear that our wonderful location, views and staff exceeded your expectations, we will be sure to address our concerns regarding our rooms with the apporpriate members of our team. We look forward to hosting you again in the near future.

"Way overpriced--Stay somewhere else!"

1
User 26/03/2022

We stay at Best Westerns wherever we go, and we strongly recommend AGAINST staying at this hotel. It is horribly overpriced for what you get. Yes, there is a beautiful view, but unless you're planning to sit in your room the entire time, you can find better views in Sedona that are easily accessible. The breakfast was absolutely disgusting--and again, I stay at Best Westerns all the time and the breakfast is usually better. The area around the hotel is horribly congested with drivers and pedestrians during the day and only a handful of restaurants within walking distance are open for dinner. Please, please don't stay here unless they lower their rates significantly (we paid over $500 a night) to reflect the true value. The staff was good, but clearly management or corporate has decided to overprice this hotel and not deliver services consistent with that price. You will be disappointed if you stay here. Instead, suggest finding a place in Cottonwood or some other place nearby.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for reaching out to us, DabneyO109. We apologize that breakfast was not up to your expectations and we will address your concerns regarding our pricing. We hope we can host you again soon for a more positive experience.

"Great Location, Dated, Overpriced"

2
RedDeerDad, Pittsburgh, Pennsylvania 25/03/2022

The location is fantastic for shopping, dining, a day trip to the Grand Canyon. Regarding the hotel itself, the views are great but the hotel is dated. The rooms reminded me of a $90 a night hotel that you would stay at on the side of a highway. I personally could not justify the $500 plus a night for the 4 nights I stayed there. The breakfast left a lot to be desired and to make matters worse nothing opens in Uptown Sedona until 10 or 11 AM and everything closes between 7 and 8:30 PM.

"A gem in the heart of Sedona"

5
User 15/03/2022

The views and relaxing atmosphere on this property are unparalleled. The room was large and clean and the staff were some of the most genuinely friendly and accommodating staff I have interacted with - especially in such a tourist laden location.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We are thrilled to hear that our wonderful views, amazing atmosphere, cleanliness and amazing staff exceeded your expectations. We will be sure to let our team know about your wonderful feedback. We look forward to hosting you again for another great experience in the near future.

"Great stay and perfect location"

4
Colleen N, Houston, Texas 10/03/2022

I don't usually stay in a Best Western but am so glad we did. This was our first trip to Sedona. We did not want to stay in a resort but were not sure of the location. It was perfect. We could walk from the hotel to all the restaurants and shops in Uptown and Tlaquepaque but were not in the middle of the traffic. We stayed in a King with a Red Rock view on the 4th floor. It had a balcony with a table and two chairs overlooking the red rocks. The room was clean and big. Nothing fancy but we did not spend the day in the room. There was a sofa and chair and a small bar area with a sink, microwave and minifridge. The bed was comfortable. I do not know how full the hotel was but did not hear much noise. The hotel grounds were very nice with outdoor seating around the pool. There is plenty of free parking. The folks at the front desk were very polite and welcoming. Someone called everyday to make sure we had everything we needed. They have housekeeping on request but we did not use it. When I made the reservations I requested extra pillows and this was the first hotel in a long time that mentioned my request when I checked in and had it in the room. If we come back to Sedona we will stay here.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thanks for the detailed review, Colleen! We're so glad that you enjoyed your overall stay with us at Best Western. Your compliments for our convenient location, beautiful views, clean accommodations, and friendly staff means a lot to us and our very hard working team. We're thrilled that you chose us as your first trip to Sedona! We hope to see you again, next time you visit!

"Best Western Does It Again"

5
34Swannie86, Fort Collins, Colorado 09/03/2022

This BW is in the heart of UpTown Sedona and has an outstanding location to a variety of restaurants, Jeep tours and shops. The view out the back of the rooms/balconies is just incredible. Breakfast…outstanding. My wife and I travel extensively and ALWAYS stay in BW. Best value for the money, always in a good location and a good breakfast to start each day. I also use TripAdvisor to plan all our trips…..thus I always make an effort to comment where ever I go. This was a fantastic trip to Sedona and everyday started and ended in this great location.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to share, 34Swannie86! We're delighted to know that your time with us here at Best Western Plus Arroyo Roble Hotel & Creekside Villas was so enjoyable. We strive for excellence, so we're pleased to hear you appreciated not only our prime location and beautiful views, but our breakfast options as well. That's what we like to see! We look forward to sharing another flawless stay with you soon. Thanks again for sharing - Have a beautiful day!

"Great location"

3
pcikon, Chicago 06/03/2022

I like that I could walk to everything. Beautiful view of the red rocks from my room. Hotel is outdated but most of hotels in the rest in the area are as well. Room was very clean. Staff was extremely nice and helpful

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to share, pcikon. We're glad to know you found your stay to be agreeable. It's great to know that you appreciated our central location and beautiful views, as well as our refreshed accommodations and courteous staff. However, we regret that your time with us was less than perfect, and that the condition of out facilities didn't exceed your expectations. We'll be sure to share these concerns with the appropriate members of our team moving forward. We hope for the chance to host you again soon for a more enjoyable experience. Have a lovely day.

"a broken jacuzzi is just a big tub"

2
westportgold, Prescott, Arizona 28/02/2022

It could have been nice if things worked, but the jacuzzi didn't work, the fireplace worked sometimes. This property ruined our 20th anniversary. We love up town Sedona, but will probably not ever stay at this property again.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your feedback, westportgold. We're saddened to learn about your experience and appreciate you sharing the issues regarding the jacuzzi and fireplace. We will make sure to discuss this with the appropriate members of our team so that we may improve moving forward.

"Great place"

5
mrssandib2022, Mio, Michigan 27/02/2022

Amazing views from our red rock views room, north building. Rooms clean and comfortable. Hotel staff were helpful and very pleasant. Surrounded by shops and restaurants. Little pricey but we felt it was worth it!

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thanks for taking the time to share this lovely review with us, mrssandib2022! We're delighted to know that your time with us here at Best Western Plus Arroyo Roble Hotel & Creekside Villas was so memorable. It's pleasing to hear that you appreciated not only our breathtaking views and prime location, but our courteous staff as well. We're also thrilled you enjoyed our refreshed and comfortable accommodations so much. That's what we like to see! We look forward to hosting you again soon, for another flawless stay. Thank you again for your feedback - Have a beautiful day!

"could use some updating"

2
User 22/02/2022

Stayed here last Friday and was underwhelmed. Decent location and views (if you book 'Red Rock View) but hotel needs updating. Breakfast was okay, the indoor pool and game facilities are shared with timeshare down the hill. For $450+ a night I would consider the value to be needing improvement.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for contacting us and providing feedback regarding your stay at our hotel. Upon reading your feedback, we apologize that you have not been happy with your experience during your time here. Please know that we have passed along your comments about our accommodations to the appropriate party. They will reach out to you if they require additional information regarding your stay.

"."

4
User 17/02/2022

This hotel's location was great and the front desk people were very helpful. the rooms were spotless - we would go back again. One simple suggestion is that the thermostats would work more easily - I had to touch it 20-30 times in order for it to "wake" so I could cool the room.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this helpful feedback! Our team here at Best Western Plus Arroyo Roble Hotel & Creekside Villas is delighted to see that you appreciated our location, cleanliness, and remarkable team. We greatly value your feedback, and we will look into your concerns regarding our temperature control system moving forward. Please be assured that this is not the standard that we aspire to, and our engineering team will fix it promptly. Come see us again soon for a perfect time!

"Best hotel I've ever stay in"

5
joejnjcompanies, Helena, Montana 11/02/2022

With check in the girl on staff was the greatest. From the start where to Park. What would be fun places to visit. Recommend best places we might enjoy eating at. The places is very beautiful, the hallways are protected, but have great Brez way that keep the place cool when it gets hot. Views were totally awesome in every direction, watching both the sunset and sunrise, the greatest. Then there's the breakfast great presentation, and one of best food served for breakfasts at any Best Western,only one that even comes close is Fort Morgan Co. and I stay about 60 hotels a year for work. Great amenity from pools to down below where clubhouse is. I definitely will be back.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this outstanding review! Our team will be so delighted to hear that they were able to make such a remarkable impression on you! We appreciate all of your praise for our gorgeous facilities, stunning views, breakfast offerings, and amenities. We look forward to hosting you again soon for another phenomenal time!

"Beautiful views of Creek"

3
User 07/02/2022

Stayed in a villa that faces the creek. Villas are great size to go with a group or with family. They have the best views of the creek. Hotel & villas are in need of an update especially the furniture.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your honest feedback. While we are delighted to hear that you loved our spacious villas and gorgeous views, we value your feedback regarding our facilities condition and furnishings. We will be addressing this with our team moving forward, and we thank you for bringing this to our attention.

"Average hotel in a great location"

3
maxnicetrip, Los Angeles, California 06/02/2022

This is an average hotel in a great location. Top notch views of red rock. Right next to the small town if that's your thing. Downside is the parking. You have to unload at the main entrance by the rooms, after that park down a steep hill and walk back up. If you want to use the pool, steam room, hot tub, that's in a separate building at the bottom of the parking hill, about a 3-5 minute walk. In the winter months, after your done it feels like your walking in the arctic back to the hotel. That building is not Best Western and run by a different company. They do have their own outdoor pool closer to the hotel. The breakfast is mediocre. That's in a separate building directly to the left, the one with the arches. Coffee was old, sausages were slimey, eggs meh. It is free though.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your honest feedback. While we are glad to hear that you loved our gorgeous views and location, we are disappointed to see that you had challenges with our facilities, amenities, parking, and breakfast offerings. We truly appreciate and value your feedback, and we will be addressing this with our team moving forward. We hope that you will give us another chance to impress you in the future.

"Comfortable, Convenient, Beautiful"

5
eehogs, Phoenix 31/01/2022

I picked this hotel because of its location, where I knew we could walk to shops and restaurants in Sedona without having to worry about parking. It had gorgeous views and the beds were extremely comfy.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this excellent review, eehogs! We are delighted to see that you had such a positive time at Best Western Plus Arroyo Roble Hotel & Creekside Villas! Your praise for our location, gorgeous views, and cozy beds means the world to us, and we are looking forward to hosting you again soon for another amazing time!

"Expensive and outdated"

1
User 30/01/2022

If you want a beautiful view that's way too expensive and decor from the 80"s, this place is for you. Because the decor was old and had a strong odor,, it felt dirty.. However the breakfast was very good. Nice selection.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Mary, we forwarded your feedback to our team. We are disappointed your experience has not been 100% positive. It is our priority to make sure your comments are shared with the appropriate members of our team.

"We're going back!"

5
User 22/01/2022

Great views, beautiful and clean grounds, pet friendly with large pet area, clean rooms, great décor, plenty of parking, close to restaurants and shops. There are stairs to the exterior patios; however, they are in increments so easy to manage. Friendly, knowledgeable and professional staff.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thanks for this lovely, detailed review! We're thrilled that your stay with us at Best Western was so outstanding, and that we could accommodate you so well! Your compliments for our clean accommodations, pet-friendly areas, relaxing hotel ambiance and courteous staff is greatly appreciated. We can't wait to host you again for another awesome experience!

"Not the hotel for us"

3
262grl, Allentown, Pennsylvania 18/01/2022

Was a disappointment to us for several reasons. The room was small and dark. The bathroom was so tiny that the door almost hits the toilet. The sink is located outside the bathroom as you walk in the front door. The hotel itself is on a steep hillside that is difficult for anyone with disabilities. Parking down below means lugging suitcases up hill. The breakfast buffet is in another building. Felt like we were walking up and down way too much. On the other hand, the staff were very friendly. The view of the red rocks was lovely. And if you want to be in a location convenient to store and restaurants, this hotel may work for you.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for reaching out to us 262grl. We're glad you enjoyed our friendly staff, prime location in Uptown Sedona, and view of the red rocks. We apologize for the lighting in your room as well as the bathroom size, and we will address your concerns in detail with the appropriate members of our staff moving forward. We would love to host you again for a much more positive experience.

"Great place to stay in Sedona"

5
155cjohnson, Fort Collins, Colorado 17/01/2022

The hotel exceeded our expectations. The king suite provided all the amenities we needed. The fireplace was really enjoyed, and the view from our room was beautiful. Also, the uptown location was so convenient. We could walk to many shops and restaurants. Have already suggested this hotel to friends.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your review and for staying at Best Western Plus Arroyo Roble Hotel & Creekside Villas, 155cjohnson! We're so glad you enjoyed your stay with us as well as our convenient location in Uptown Sedona, beautiful room views, and the fireplace and amenities in your king suite! Thank you for your recommendation and we'd love to host you again sometime soon.

"Sedona Getaway"

5
User 05/01/2022

This hotel was perfect. It was located right in town close to all the shops. The views are Spectacular. I would highly recommend it. Our family spent one night over Christmas break. The staff was very friendly.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your wonderful review and for staying at Best Western Plus Arroyo Roble Hotel & Creekside Villas, Kiki J! We're so glad you enjoyed our prime location in uptown Sedona especially during Christmas break! Thank you for your recommendation and the kind words regarding our staff. We'd love to host you again soon!

"GREAT views, location and amenities"

5
User 29/12/2021

Free breakfast with friendly staff, breathtaking views of the red rocks directly behind you - walking distance to a lot of the shops/restaurants in Sedona. LOVED being able to use the amenities of the complex behind us, pool tables, shuffleboard, foosball and ping pong, plus pool, hot tub and saunas.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for the glowing feedback, Tanya R. We appreciate your compliments for our amazing team, delicious breakfast offerings, gorgeous views, perfect location, and outstanding amenities. It's great to hear that you had such a memorable stay and positive experience with us at Best Western Plus Arroyo Roble Hotel & Creekside Villas! We are already looking forward to seeing you again for another perfect stay.

"Fabulous breakfast and recreation facility"

5
CT_Mom_with_teens, Brookfield, Connecticut 29/12/2021

An amazing stay at the Best Western villas location (down from the main property)! The fireplace in the bedroom added warmth and romance for the colder December monrings. The living area was spacious enough to host our entire group of 6. The kitchen was well stocked. Breakfast (included) every morning was fabulous! Lots of choices, quality food. The recreation center was perfect. We took advantage of the pool and outside hot tub, as well as the exercise room that overlooks raquetball courts. All were exceptionally clean. Front desk staff extremely helpful. I highly recommend staying in the villa if you have a group!

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for the detailed review! We are so happy to hear that you had such a positive stay at Best Western Plus Arroyo Roble Hotel & Creekside Villas! It's great to hear feedback like this, and we are thrilled that you loved the warm fireplace, romantic atmosphere, spacious rooms, well-equipped kitchen, delicious breakfast offerings, recreation center, amenities, cleanliness, and team. We are glad that we could comfortably accommodate your group and that you all had a fabulous time with us. Come see us again soon for another excellent experience!

"Always the best place to stay"

5
smokewrench, Bullhead City, Arizona 18/12/2021

We have stayed here several times and always was an awesome experience. The employees treat everyone very well. Their breakfast is probably one of the best for any type of hotel. The beds are very comfortable. So, you are well rested before going out hiking.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your wonderful review, smokewrench! It's great to hear you've stayed with us several times already and we appreciate your kind words regarding our team members! We truly appreciate your continuous patronage. We're glad you enjoyed our amazing breakfast and comfortable beds, and we'd love to host you yet again for another fantastic experience!

"The view of the mountains? rocks? Snoopy Rock, were fabulous in the evening sun."

5
Bonken99, MINNEAPOLIS, MN 10/12/2021

Hotel front staff was wonderful, from help with booking to finding 2 glass glasses to drink our wine on our balcony overlooking the fabulous view of Snoopy Rock and " ". The location in town was great--we just strolled down the 5 or 6 blocks along all the restaurants and stores. Weekends were busy, but not so much on weekdays. Local hiking was unbelieveable. Each time we hiked we thought it was the most beautiful. THen next day would be different and often better. We stayed in area for 2 weeks and hiked each day. WE hiked about 10% of the available hikes noted on a take-away from the Visitor Center. Very helpful showing each hike, altitide, length of hike, loop or not, grading of easy, moderate or difficult. Sedona is wonderful!

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We are thrilled that you enjoyed your stay at our Best Western! We are thrilled that our hotel staff was able to help you with booking and finding wine glasses. We are also happy that you enjoyed our excellent location! The local hiking is always a guest favorite. We can't wait to host you again in the future!

"over priced"

2
User 04/12/2021

very outdated rooms and way over priced, they staff would not even honor a cheaper rate we found online that would have saved over $120 if it wasnt so late we would have moved on down the road but we are BW elite loyal only stay with BW. This was so over priced.....

"Amazing staff and view."

4
DarleneL471, Charleston, South Carolina 30/11/2021

What a great staff!! Andrea and Mark at the front desk were exceptionally nice and very patient and helpful. It is a Best Western so there is nothing special about the room and it is outdated but the views are spectacular! Please get a Mountain View with balcony and enjoy the view!!

"Small rooms, no view of oak creek"

3
Kelli M, Grand Rapids 28/11/2021

I stayed here about 20 years ago, and the property has changed ownership — please be aware of this. The location is fantastic if you're looking to walk and shop + travel north to the beautiful winding roads to slide rock and flagstaff, etc. I did find my room to be dirty with dead bugs in the corner. The hallways were also VERY loud, walls thin. When my kids and I went to the adjacent, non affiliated Arroyo clubhouse — the staff was incredibly rude, so we left. Not worth dealing with rude people these days.

"What a view"

4
DaveP529, London, Canada 23/11/2021

Hotel is well located at one end of the tourist district and the area is easily walked from the hotel. The staff are great the room was good with an amazing view. Very good breakfast included. Only a couple of things that need attention. Our thermostat in the room did not work but was no problem as we set the temp at the unit even though a sign says not to. The wifi is terrible. In the evening it was impossible to stay connected. I would go back but I would contact the hotel to see if they had fixed the wifi. If it is not a deal breaker for you then it's a great place.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thanks for the awesome review! We're thrilled that you enjoyed your experience with us at Best Western so much! We appreciate your compliments for our prime location, amazing views, delicious breakfast, and courteous staff. We strive to satisfy each guest that walks through our doors, and we're glad we met your standards. We look forward to hosting you again in the future!

"Beautiful location"

4
User 21/11/2021

Just returned from 4 nights at Best Western Plus Arroyo Roble in Sedona. The hotel is located right in the heart of Sedona. The check in staff were VERY friendly and helpful. The views from your door or windows are awesome. They offer a very nice breakfast. The breakfast chef kept all the food stocked and cooked very well. They had two cooked eggs each day and sausage and the best cooked bacon. A shout out to Gil and Patsy in the breakfast room for all their hard work. We enjoyed it very much. The rooms were very clean, although a little dated…..but we still enjoyed our stay. They have a couple of pools, which we did not use. My husband used the steam room and reported it was great. Very nice facilities.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to leave us such an amazing review, ellenr338. We are thrilled to hear that you had such a wonderful stay with us and especially enjoyed our prime location. We appreciate your praise for our amazing staff and delicious breakfast options as well. We will be sure to let our team know of your outstanding review. We look forward to seeing you and your husband again soon for another memorable experience.

"Sedona Beauty"

5
Mike K, Visalia, California 21/11/2021

First time staying at this hotel in Sedona. We had a great room with a patio facing the red rock formations. Room had a fireplace, 2 sinks, shower with three optional water systems as well as jetted tub. Room 114. Room also came with a designated parking space. Very quiet room even though hotel was sold out. Only 5 rooms in that section of hotel. They have a hot breakfast in the morning. It is at the end of the downtown area but nothing is more than 10 minute walk, including some good restaurants s with outstanding views.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank for the excellent review, Mike! We are thrilled to hear that you had such a wonderful stay with us and especially enjoyed our spacious accommodations as well as our prime location. We can't wait to host you again for another positive experience. Thank you. Have a fantastic day!

"The best location and best view in uptown Sedona"

5
ShinieLee, Los Angeles, California 21/11/2021

BW is located in the uptwon Sedona with so many shops and restaurants in walking distance. Some hotels seemed to have parking issue being in uptown but BW is doing very well making your parking spot reservced during your stay. I booked a room with a fire place and a view and the view was amazing. My husband and I did not even go out on the last day and just enjoyed the view with fireplace on. It truly has an amazing view. I will definitely stay at the hotel next time.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We appreciate you leaving us such wonderful feedback, ShinieLee! Your praise for our amazing location and accommodations is exactly what we like to hear! We will be sure to share your review with our team moving forward. We hope you'll visit us again soon for another memorable experience. Thank you.

"Sedona getaway"

5
User 20/11/2021

The best trip to Sedona yet, the hotel was perfect and I loved that it had a washer and dryer, best location. Easy to access to food, shopping and sight seeing, love the red rock views and the sound of the creek in the morning while drinking my coffee on the balcony, Can't wait to plan the next trip.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank for the amazing review, Vacation309573. We appreciate you taking the time to leave us your review. We are so glad to hear that you took full advantage of our amazing location. We can't wait to have you back! Have a great day!

"Great Mountain View Rooms"

5
User 17/11/2021

Second time staying at this location. I highly recommend the mountain view rooms. Good location, easy walk to many restaurants. Very friendly and helpful staff at the front desk. Complementary breakfast was nice. Wifi was a little slow but the point is to be outside.

"Luxury Lodging overlooking Oak Creek"

5
kumtux, Vancouver, Washington 13/11/2021

I've become a Best Western Plus fan because of the fireplace/spa suites. The Arroyo Roble Hotel was no exception, with a large living area and split bath. Quiet and comfortable. Large complementary breakfast. Did not have time to explore the entire grounds, which are apparently extensive. This is located in central "uptown: surrounded by excellent dining and shopping options.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for the outstanding review, Kumtux. We are thrilled to hear that you had such a wonderful stay with us and especially enjoyed our quiet and comfortable accommodations as well as our delicious breakfast selection and prime location. We can't wait to have you back again soon for another positive experience. Thank you and have a great day!

"Nice hotel. Recommended."

5
L4942AHkennethm, Levittown, Pennsylvania 12/11/2021

Beautifully view of Sedona mountains. Clean and the breakfast was probably the best I have had in one of the many Best Westerns I've stayed in. Thank you. Keep up the good work. No negative complaints.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for the excellent review, L4942AHkennethm. We appreciate you taking the time to leave us your feedback. We are thrilled to hear that you loved our accommodations so much and especially our delicious breakfast selection. We can't wait to see you again soon for another positive experience.

"Lovely Property and Staff"

5
Helen C, Saint Louis, Missouri 08/11/2021

Nathan, the General Manager and the young lady he was training Tuesday evening were fantastic! Very kind and welcoming upon check-in. Room is BEAUTIFUL with an excellent view from the balcony. My colleague and I enjoyed the breakfast, nearly everything was individually wrapped. Only thing I'd modify is the hot entrée items to be clearly labeled as we had to presume what they were. Checkout was a breeze. Will most definitely return when back in town!

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thanks for the perfect review, Helen! We're thrilled that you enjoyed your stay with us at Best Western Plus. We strive to provide top notch service for each of our guests, and we're glad you appreciated your experience so much! We can't wait to see you again soon!

"Location and View"

4
Nicole K, Minneapolis, Minnesota 04/11/2021

We stayed for two nights. You cannot beat the location and view. Just spectacular. We liked the pool. We checked out the clubhouse and creek but we didn't have time to spend much time there. The front desk employee was super helpful and informative. My only gripes are small. The rooms are pretty worn and a bit dirty (dust, cobwebs). The breakfast was just ok—one morning Fox News was blaring in the breakfast room and that was off-putting. The baked goods were stale, “juice” was gross. But, we got plenty to eat to fuel up for our day. Overall, would recommend staying here-mainly for the view and location.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this honest feedback, Nicole. We are so glad that you enjoyed our amazing location and gorgeous views. It's awesome that you were able to use our pool and check out the clubhouse and creek area, and hopefully next time you'll be able to spend more time here! We are thrilled that our front desk team member was able to be super helpful and informative, and they will be delighted to hear your remarks. We do apologize that your room was not refreshed properly upon your arrival and that our breakfast offerings missed the mark this time. We will definitely pass along your feedback to our housekeeping team and culinary team. We do hope to see you again soon for another fantastic experience.

"Everything You Need"

5
RainSeattleMom, Issaquah, Washington 01/11/2021

I have turned into quite the five star hotel snob so when I recommend this place you know it must have been a good stay. Although it was a little older, I felt like the room had everything we needed and was clean (that is the most important thing for me - decent condition, and clean). The bathroom is small so if you are a big person you might not be able to shut the door easily, and there wasn't a lot of hot water. However, it suited my husband and I quite well. Most important - it is on the north side of the main strip which allowed us to walk around and see downtown Sedona without worrying about having a car. If we had a free hour, we could pop out and walk around. There was breakfast daily which had hot and cold options (I would grow tired of the food if I stayed too long, but for three mornings it was great and convenient). It was a little unnerving that the people in the kitchen didn't wear masks - pretending covid doesn't exist isn't going to make it go away - however this seems to be an Arizona mindset. We went to the indoor/outdoor pool and used the hot tub one night. We had a balcony with a view which was indeed beautiful, but understand that there is also an ugly field beneath the hotel which I didn't expect. Coffee in room as well as at breakfast. Multiple parking lots. We showed up around 7 or 8pm, and had no problem checking in. We had room 501, and it was quiet. We would stay here again if we return because of the walkable location.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for sending us your awesome feedback! It's wonderful that you had such a great stay with us at Best Western Plus! We're so glad that you appreciated our comfortable and clean accommodations, prime location near Sedona, and delicious breakfast so much. Your praise for our hard work means a lot to us! We can't wait to host you again soon!

"Poor Value"

2
Nancy C, Reston, Virginia 28/10/2021

Extremely expensive for what you get. Very basic hotel that needs to be updated. Hot water nonexistent, only lukewarm. No daily cleaning offered even for a 3 day stay. However, the location is good, very convenient if you want to be in uptown Sedona.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Although we are glad to see you appreciated our hotel's prime location in Sedona, we are extremely disappointed to hear that overall you did not enjoy your stay with us. We are discussing the issues regarding the hot water and housekeeping cleaning schedule with our management team, as we want every guest that stays with us to leave our property happy and satisfied. We hope you'll give us the opportunity to provide you with a memorable experience in the future.

"Arroyo Roble Best Western Sedona"

5
User 08/10/2021

As a Landscape Photographer, Sedona is a yearly stop for me and I always look forward to my stay at Arroyo Roble Best Western.Their service is extraordinary and I always enjoy seeing the same staff, discussing Sedona and receiving tips on locations to photograph, that I haven't yet been or known about.

The S, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for the feedback! We're very appreciative of your continuous loyalty to Best Western Plus! Our team works very hard to provide top notch service and we're glad that you think so too. You are always welcome back! See you next time!

"best western sedona"

5
User 25/09/2021

excellent everything at this best western mark the front desk man was above and beyond, the view from our room was excellent they had a good selection of beer and wine in the front lobby as well as computer to use, the hotel was right on the thick of the strip where we wanted to eat and shop i will stay there again the next time we come

"Excellent Service!"

5
User 21/09/2021

We enjoyed a clean and comfortable stay but what really stood out was the amazing service at this resort/hotel. There were also beautiful views of the red rock mountains from the balcony of our room. We would recommend it.

"Great views and location"

5
User 20/09/2021

Beautiful hotel in the midst of the Sedona Red Rocks. Location is central to everything there is to do in Sedona. Hotel has ample parking and many areas to sit and relax with a fantastic view. Breakfast options, including a wonderful hot breakfast on some days. Our room was updated and spotlessly clean. Comfy mattress and lots of fluffy pillows! Would definitely stay again when in the area.

"Not terrible, but not great stay in Sedona"

3
party-of-5-ny, Alden, New York 17/09/2021

Hotel is very aged, which we knew from reviews, but honestly, our room was not clean. The edge of the headboard was dirty, and the rug was very unclean and stained as well. The breakfast was average, powdered scrambled eggs and sliced ham, sweet potato tots, and all of the usual bagels, muffins, cereal, self make waffles. Very clean in breakfast area. Pool was nice, but the best thing was being able to use the pool and hot tub at the neighboring resort. The desk clerk was very very nice at check in. I just wish it was refreshed a little and the furnishings need to be thoroughly cleaned.

"Weekend Getaway"

2
jalion309, Casa Grande, Arizona 16/09/2021

The hotel's location was fantastic, but the greatness ends there. The cost averaged greater than $300 per night and definitely was not worth it. The beds were too soft and I slept on the floor. The room was too hot and I was very uncomfortable.

"will not stay again"

1
User 16/09/2021

Had ants in the room went to front desk, they sent a maintenance worker who only sprayed outside. Had to find maid who provided spray. Sprayed the room but next day ants were crawling on our belongings. Had to throw out items that were recently purchased. Didn't even eat in the room the 2 nights we were there, always ate outside. The Sauna wasn't working, informed maintenance worker who was near by was told it takes 30 minutes to heat up waited an hour still wasn't warm, informed another maintenance worker who went inside sauna and stated the thermometer states 150 its working, but it was not that hot. The shower drained extremely slowly to just waiting for the water to heat up the tub would be filled up to your ankles. Had to wait over 10 minutes for the next person to be able to shower. For the price was not worth it. Paying over 300 dollars a night I expect to not have ants in the room.

"The Good & The Bad"

4
Cmass123, La Quinta, California 13/09/2021

We arrived at the Best Western for the last night of our vacation. One thing that has been a burden everywhere is the 4pm check in time that leaves people wandering around waiting to check in to a place where it's $450 minimum for every 19 hours you're there. Our check in process went well but I had accidentally booked through a 3rd party (those websites are deceptive) and was charged both by the travel website and the hotel. The travel website charged me somewhere in the neighborhood of $380 and then the hotel held my card again for around $425. I was confused but she assured me this was standard. I see other reviews about the room condition. Our room was on the 4th floor and directly over the lobby, a king suite. Although some of the furniture was a bit dated, the room was clean, spacious and comfortable. I had already had an incident that I didn't even bother reporting with bugs at a different hotel that week, so I was definitely leery and this room passed muster well. It seems from the reviews that it just depends on the room. The WiFi was good, bed was good, kitchenette was fine, A/C was a tad loud, bathroom could use an update soon but fine, didn't try the food, though. In the morning we checked out the view by the creek, which was amazing. I did go back to the lobby before we left to check one more time on my credit card charges because it just didn't seem right to me and the amazing person working, Mark, took plenty of time to research it for me and explained the error that had been made and said that they would release the $425 (ish) back to my card. That part was pretty annoying and I can't help but feel fatigued that these hotels are charging so very much to check in at 4 and out at 11. Almost $800 dented into my card to be somewhere for 12 hours makes it not worth it to travel.

"Best Western Sedona"

1
prandallfleming, Scottsdale, Arizona 06/09/2021

This property is in very nice part of Sedona and the view is Amazing! The facilities itself are Awful. The worst I have ever stayed in. The room reaped of serious foul odor. The carpet and furniture was outdated and smelly The lighting was poor. The facet on tub leaked steady and face pace All Night. Toilet also drained all night. I slept up all night ony beach towel..Once we arrived I bought my concerns to front staff Carol..she was very nice and came up to room with some deodorizer. She also recognized the strong odor and contributed to carpet. It was late and no other rooms to move us. She promised manager would address in morning. I checkin was after 8pm and cost was over 400.00 per night. Highway ROBBERY FOR THIS FACILITY. She stated it was 700.00 a night..she gave me a 30% discount... I have stayed at the finest hotels in Vegas.. Bellagio, Venetian, Trump, MGM at a cheaper Nightly rate..Not on A special... THE manager next morning was rude and disrespectful, accused me of stating they we price gauging.. because questioned the rate. 700.00 a night for Best Western? Has anyone EVER paid this for Best Western? It's an Economy hotel..I thought?

"Great location, Nice Hotel."

5
Gerry C, Saline, Michigan 06/09/2021

Pretty much faulted. Lobby Staff were extremely friendly and helpful, changing rooms so we could have adjoining rooms for our family. The rooms could do with a little updating but on the whole everything was fine, and really clean. Breakfast was great and all appropriate precautions were taken everywhere for Covid. We had Rock View balconies which provided a stunning vista every morning and evening. Nice pool with complimentary access to next door pools and workout rooms, sauna etc. and location for downtown can't be beat. Walk everywhere. If you've ever tried parking in the main town during the evening you'll know how valuable the parking onsite (free) is.

"Exquisite Views and Relaxation"

5
697kimv, Poughkeepsie, New York 18/08/2021

Uptown Sedona area within walking distance of shops, restaurants, and jeep tours. Perfect place to stay. We were extremely happy here and highly recommend it to everyone. This will be the first place I call when I return.

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for staying here at the hotel and thank you for you contuined business. We look forward to coming back to the hotel.

"Best Red Rock Views"

4
debredvw, Hanover, Pennsylvania 17/08/2021

This hotel is at a great location for restaurants and shopping. It has the best red rock views! All staff were super friendly and helpful. The breakfast was very good, better than most and kept very clean. We will definitely be back and highly recommend this hotel!

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We would like to thank you for your feedback, and rating of the hotel.

"Check your room for bed bugs"

1
mghykasian, Henderson, Nevada 14/08/2021

I took my son to Sedona for his birthday for 2 days. We are both covered with bed bug bites. Never experienced bed bug bites in my life, have been in 28 countries and many hotels. I am terrified, not sure what to do.

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
we take the cleanliness and safety of our guests very seriously and we immediately contacted our pest control company Ecolab. After their thorough inspection of the room, no evidence was found of bed bugs in the room.

"Love this hotel"

5
User 10/08/2021

This is such an epic place to stay while in Sedona. It's right on Oak Creek, so you can take a short stroll and then jump right into the water. The views are beautiful, the staff is very generous and kind, and you'll be so happy you stayed here. By far my favorite place to stay in Sedona.

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for your feedback and we also appreciate your comments. We strive to go above and beyond for all of our guests and we also have such an amazing property with absolutely stunning views.

"Just ok do your homework. i"

3
Jamcookie, Siesta Key, Florida 08/08/2021

Room condition was poor. carpet was extremely dirty. I communicated that to front desk. they just said they would pass it on. breakfast was good although they were not open at 7 and line outside waiting.

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to apologize for the issues with the carpet and room condition. We hope that you spoke with the front desk about the issues you were having. We want to make sure that we are all striving for excellent above and beyond customer care. I will be speaking with the correct departments and let them know about these concerns and have them addressed. Breakfast opening late is definitely not a normal thing and want to apologize for that as well. We will also be addressing that as well. Thank you for your feedback.

"Great place to stay"

5
User 26/07/2021

The views and location were the best. That it was a great property made it all perfect for our multi family vacation. We had 3 rooms in a row. Walked to all dining and shoping, just what we wanted to do. From the hotel you can walk doiwn to Oak Creek, and there is a trail to follow. Perfect for our 4 small children. Went on the wine tour, highly recommended. We were picked up and dropped off. Went on a jeep tour. So much fun. Hotel staff was very friendly. An overall great experience.

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank your feedback, We would like to welcome you to come back to the hotel in the future.

"Location, location"

5
729laraj, Cumming, Georgia 25/07/2021

Excellent hotel in excellent location. Walking distance to shops and restaurants. Fantastic views, great amenities, beautiful property, onsite parking and friendly and helpful staff. Highly recommend!

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you so much for your feedback. This is very important for the hotel staff and management to see. Very encouraging.

"Wonderful 2 day vacation that felt like 2 weeks"

5
User 21/07/2021

Clean, beautiful views, close to everything in Sedona, professional friendly staff, terrific breakfast with a wide variety of fresh food, pet friendly. Incredible grounds, and view from pool. Highly recommended!

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for your feedback, and hope that you will come back to the hotel in the future.

"Weekend Getaway"

4
c95rick, Whittier, California 20/07/2021

The Sedona Best Western is in a great location. The room has a balcony facing the red rock mountain. Great views of the pool and Sedona Landscape. I had easy access to the my vehicle and easy access to the local village, walking distance. Carpet needed some cleaning attention. Breakfast was great, many choices to choose from, staff was friendly. Hotel needs to work on there concierge service. I would definitely stay here again with my family.

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for your feedback and make sure that all staff is trained on any information that any guest might need. We want to thank you for bringing that to our attention, we will definitely be working on this to help improve all aspects of the hotel.

"Leitz Family"

5
User 20/07/2021

Outstanding view from our room. Breakfast was great with a wonderful variety. Room was clean, pool was nice for the kids and grandkids. We would definitely come back again for another family vacation.

Amanda McDougle, Owner at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for your feedback and will be providing this feedback to the hotel staff, this is very encouraging to see.

"Worst shower I've ever had"

3
Elizabeth K, San Jose, California 19/07/2021

Maybe we were here at a bad time, but I was underwhelmed. We arrived after the 3 p.m. check in time but our room wasn't ready—had t been cleaned—and they said they'd call us when it was. So we went out to walk around and they didn't call, and an hour and a half later we went back to check and it was finally ready. The rom seemed nice, with a nice view of Snoopy rock, but needs updating. The carpet smelled like urine (they do allow pets here), and the shower was awful. The fixtures were literally falling off—the showerhead fell off the wasp when I tried to adjust it—and the temperature was impossible to adjust. It was hot no matter what and at one point, so hot it was scalding (left red marks on my skin). Toiletries mounted in shower were not good (didn't lather). Beds advertised as queen definitely were not. For one night this place was okay—location can't be beat—but I wouldn't stay longer than that.

"Comfortable stay, amazing red rock view for a reasonable cost"

4
User 11/07/2021

This hotel looks tired and weary. Our room definitely needed to be refurbished (worn out paint, old carpet, outdated bathroom). Keycards needed to be reprogrammed every day which was really annoying. However the view even from our 2nd floor room was amazing. Having a balcony with patio furniture was definitely a plus. Breakfast was not bad and had a good selection of hot and cold food. Shopping and restaurants available next door or after a short walk. The hotel pool is small but guests are allowed to use the clubhouse pool of the Arroyo Roble Timeshare Hotel. Just a short walk away across the parking lot which had a large indoor/outdoor pool. Plenty of lounge chairs but no food or drink service.

"Terrific family reunion at Best Western Plus!"

5
473jane, Woodbridge, Virginia, United States 27/06/2021

We booked our family reunion in Sedona 9 months in advance because we wanted to secure the perfect place for us and our 3 adult children and their families. Location, location, location…uptown where we walked to everything and had easy parking in hotel lot. All six rooms were in a row on third floor with stunning red rock views from every balcony. AND a big deal for us was the access to Oak Creek where our 8 grand kids played in the water and on the rocks! Great staff and service added to our week long event. Thank you.

"sedona"

4
Mel M, Surprise, Arizona 13/06/2021

very nice location with great view of the hills at sunset and sunrise. hotel met our basic needs for a room, bed and shower for the night. hot breakfast was not provided due to chef being off and short staffed. cold bag was offered.

"RUN DOWN ,SUPRISE -SUPRISE !!"

1
robertnN7169TK, Yucaipa, United States 09/06/2021

Run down rooms,needs remodeling ,new furniture etc. refrigerator did not work, no hot food for breakfast one day, juice and milk machine never did work ! Lot of dogs in this place ,some not on leashes ,one in a baby carriage in breakfast room was pushed close to bakery goods and was sniffing them. I wondered if a dog may have slept in my bed the night before ? Lots of stars and step parking lots. With the rate they charged I was expecting a lot more.

"Villa #1111 by the creek"

5
Timmy J, Boston, Massachusetts 07/06/2021

We were very happy with our accommodations, we stayed in Villa #1111 four nights in late May. Both bedrooms were on the second floor each had balconies. On the first floor is a walkout patio leading to Adirondack chairs overlooking the creek. The grounds were clean. We enjoyed our morning coffee by the creek each day. Then off to breakfast with approximately a eight minute walk uphill to the hotel location. My parents drove daily due to the hill. But we walked each morning. Plenty of parking. Breakfast was 7-10am plenty to pick front fresh, hot, & cold items. The villa give access to the clubhouse. The gym was well equipped. Both indoor and outdoor pool & hottub were enjoyable after hiking. The breakfast each day was amazing, they changed it up each day. This breakfast was more than above average for being included. The gentleman behind the counter greeted us each day with a smile and chatted briefly. Our first time trying a pistachio muffin, freshly baked. As for the location, this hotel is in the heart of Sedona. Less than ten minute walk to Pink Jeep meeting point, less than five minutes to the Trolly pickup location, dozens of restaurants & shops less than a minute from lobby. Lastly please look at the photos of the Villa. We were happy to come back each day to a spacious kitchen, living room, and 2 & 1/2 bathrooms. Though we didn't watch TV, my parents enjoyed TV in the living room & bedroom.

"Sedona getaway"

4
rdh2th, Scottsdale, Arizona 04/06/2021

Hotel is in great location and has gorgeous views. The creek also runs along the hotel. Breakfast was perfect and served till 10AM. Pool has a beautiful view as well. We had a room on first level and it was so relaxing with the lawn out front

"Spacious room. Fantastic view. Exceptional staff."

5
User 04/06/2021

This hotel is located on the main strip of Sedona, nestled among the small downtown shops and restaurants. The king room we had wasn't fancy but very spacious and its patio had a fantastic view of the Sedona red rocks landscape. Donna and Mark were possibly the most genuinely friendly, caring and helpful hotel managers I have ever had the pleasure of dealing with. Our 2 nights in Sedona was the best part of a 9-day road trip across the southwest.

"Beautiful property, reasonable rates, awesome views and pool"

5
caramoffett, Bowling Green, Kentucky 03/06/2021

This is the nicest Best Western I have ever stayed in, or really one of the nicest reasonable rate hotels. The red rock views and the lovely pool were my favorite, but it was certainly nice to have a clean room and pleasant staff. Not to mention hot breakfast!

"My family enjoyed our stay immensely!"

5
User 01/06/2021

Great staff, nice hotel with great amenities and incredible location!! Highly recommend a stay at the Best Western Plus in Sedona! Right off the strip so you can easily walk to get incredible meals and gift shopping!

"Great location, clean and beautiful view"

5
Mauibird, Vacaville, California 29/05/2021

Friends chose this facility for our getaway. When I made the reservation the clerk was most helpful in selecting a room that best fit our wants and needs. When we arrived everything went according to plan. The location of the facility is super - on the main street but at the end so not a feeling of business near the hotel. I had not anticipated how hilly Sedona might be and the location of the hotel was perfect as it was easy to get to shops and dining. Also easy access of nearby points of interest. For those wanting a quieter experience at the hotel I highly recommend room 112 where we stayed. It is a bit of a walk to the pool, spa, and hot tub amenities but that worked just fine with us. In front of the room is a lovely lawn area overlooking beautiful red rock formations. The other two couples with whom we were traveling gravitated to our room and view for meetups. The only hiccup was the hairdryer blew a breaker but staff responded quickly to fix the situation. I would highly recommend this site.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 928.282.4001. Sincerely

"Great place. Expensive, but we had a great stay."

5
User 28/05/2021

This is a really nice resort. We loved the gorgeous mountain and pool view - we sat on the porch every morning and evening. They were very friendly to our dogs and we were on the ground floor very close to the pet area, which is a really nice grassy area. My doggy girls were so happy to see grass after weeks of being in the desert. :) I was also very happy to be able to use the pool and the adjacent resort property's hot tub. It's nicely centrally located so you can walk the whole town and never need to re-park. Just wish it was a little less expensive - we booked sort of late so didn't have a ton of choices...glad we ended up there, but if/when we come back, we may stay somewhere less expensive.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for staying with us and it sounds like you absolutely enjoyed your stay. We definitely want you and your fur babies to come back to the hotel, If you come back to the area call the front desk, we are always willing to work the price if it is reasonable for the area. Thank you again

"Ok if you don't want a clean room"

2
sk8lady, Bangor, Maine 26/05/2021

I have never written a bad review of a hotel but this hotel has the worst housekeeping I have ever encountered. When we arrived in our room and I opened the outer curtain so I could step onto the balcony, a pair of men's underwear from the previous guest fell out and onto the floor. Yuck. I went to the lobby and asked them to have someone remove it and to request that the room be cleaned, as they will not clean the room AT ALL no longer how long you are staying unless you put in a request the night before. Later, I pulled both curtains shut and a balled up pair of socks fell out from behind the second curtain. Obviously housekeeping does not clean the floor next to the curtains, open the curtains when they are cleaning,or clean anything on the balcony. I kicked the socks onto the balcony and the following morning left a note for housekeeping to remove it, along with a tip. Housekeeping did come and maybe they cleaned the room. They definitely left a dirty washcloth that was not ours lying on the sink, so maybe they cleaned with it. I threw that on the balcony too. I have never seen such poor service. I am sorry I chose to stay here as it's clear they have no standards for cleanliness. In addition, the bathroom is tiny, walls seem to be dirty, furniture looks like t's been here since the 50's, and air conditioner is quite noisy with no option to change the temperature or turn it off. The location is close to shops and restaurants if that's all you want in a hotel. Last time we were here we stayed at the Hampton Inn and I truly regret that we did not stay there again.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello, I want to start off with a very sincere, This is absolutely not the impression or the experience that we want any of our guests to have here at the hotel. We take pride in our hotel and this does not sound like a pleasant stay. Will you please email me at amanda.mcdougle@bestwesternsedona.com I would like to take a look at your reservation. Again I want to apologize for these challenges but want to thank you for your feed back. I will make sure that this gets passed to the correct departments.

"Enjoyable stay in the heart of Sedona"

5
User 07/05/2021

Nice hotel in the heart of Sedona within walking distance of restaurants, shops, and great views. Many amenities including pool, hot tub, fitness center (requires walking stairs to reach). Breakfast included.

"Wonderful Stay In A Creekside Villa"

5
AnneS304, New York City, New York 03/05/2021

My cousin and I stayed in creekside villa 1234. Everything about the villa was perfect. The two bedroom two bath suites on the second floor were very comfortable and the main floor had a full kitchen, dining area, living room and patio. It is a steep walk to the breakfast room, main lobby, and street. We didn't mind this as we are in excellent physical shape but anyone with mobility issues may want to reconsider staying in one of the villas. Special thanks to Amanda McDougle, Nick, and the lovely breakfast staff for a memorable stay.

"Dirty, dirt, dirty"

2
User 03/05/2021

Location was the most positive aspect of staying here. Dingy, old, dirty rooms. Couples experienced “slept in appearance”, coffee service areas in room that had not been cleaned and restocked. Human hair clumps on blankets, sinks that didn't drain, mildew in showers. Pet friendly rooms had bed skirts with dog urine. Broken, loose tiles on handicapped walkway.

"Not a dog friendly hotel- take your puppy and stay somewhere else"

1
Anadolu2002, Orange County, California 24/04/2021

We have made our reservation for the villas through best westerns with website and placed a note that we were bringing our dog. When we arrived they checked us in and saw our dog and said wait a minute we can't place you on the property , that is not a dog friendly area. We just drove there from SoCal to find out after charging us and accepting our request noted with the dog, we were lied to. After yelling at us that there is no way to place us in the suite, they placed us in a double queen room with bugger stains on walls, dirty carpet , shades not covering the window, only decoration and oh said they were doing us a favor and charged way more expensive rate than the room deserves. Granted location is very nice, you can walk in the town and walk around the creek. The bathrooms have soap dispensers that reserves soap so you can't really take a shower. Oh well, this is not a dog friendly hotel, it is dirty and the people at the reception are rude and unprofessional. We took our puppy to a place where he was welcomed. Went to Hilton and had a wonderful stay.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello, We want to thank you for posting a review, Our Villas are not pet friendly and we apologize for that. We did move you to the main building that is pet friendly. We want to apologize for that inconvenience. If there is anything else that you might need in the future please feel free to reach out to someone here at the hotel. Thank you

"It's a fine stay for an expensive city"

4
User 22/04/2021

Sedona is expensive to stay at, even a short time mid-week. It is also packed and to capacity on a Tuesday!!! So if you just need a place to sleep with a comfortable (softer) bed..this is fine. There is a breakfast, so that's nice. The front desk staff was great and helpful. Hotel is easy to move around. Parking is tough but we found one eventually. However the images on line showed updated rooms. Our room was not. It was old decor and furnishings, dusty charger outlets, stale room smell, outdated bathroom etc. Nice big TV but not a lot of variety to watch. It was just a "fine" stay. Our room had a patio, that was a perk if you like to drink coffee in the morning. Overall I was disappointed with the room. I wasn't expecting a resort but I was at least expecting what I booked online for sure. So if you just need a quick night or two right in the middle of town, this is that. If you want a "vacation" hotel, I would not say this is that.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your feedback, We will use this to improve the hotel in all areas. We want to thank you for staying with us. If there is anything we can do for you in the future please let us know. Thank you

"Beautiful and Large Villas on Oak Creek"

5
rdrees, San Francisco, California 10/04/2021

We stayed in a villa right along Oak Creek. It was absolutely beautiful, and the villa was one of the largest and roomiest room we have ever stayed in a Best Western hotel. It felt almost like a truly deluxe experience except that the villa was beginning to show its age, with an aging 1980s style and some wear and tear. But that was a small issue compared with the incredible size and location, along with a very friendly and professional staff who made a great COVID safe breakfast pivot with a cafeteria style to-go breakfast with generous helpings of both hot and cold foods. Sedona is amazing and beautiful and our villa at this hotel was a wonderful home away from home from which to experience it.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for giving your feedback.

"Perfect location and great property!"

5
User 07/04/2021

This location is walking distance to everything Sedona has to offer. The onsite parking is great, especially during the busy season. The hotel was COVID friendly. The hot breakfast was great and the grab and go breakfast option was nice to have for the mornings we left before 7:00. We stayed on the fifth floor and had an amazing view of the Red Rocks.

"Best keep secret"

5
monikacheang, Cave Creek, Arizona 05/04/2021

This is my favorite family friendly hotel in Sedona. It's close to everything, views are great and there is so much to do with the kids. The staff (Mark) is wonderful and very helpful. I'd recommend it to anyone with kids of all ages.

"Surprisingly High End"

5
PhoebeSue77, Minneapolis, Minnesota 04/04/2021

We typically don't stay at Best Westerns because they don't have the reputation for being as nice as other properties. However, we had gift cards for Best Western and decided to redeem them for our spring break. We stayed in the Villas and they were beautiful, clean and just as, if not, higher end than many other properties that we have stayed at a similar price point. If we return to Sedona, we will HANDS DOWN stay at this property and will consider Best Westerns in the future. This was such a pleasant surprise and we have no complaints at all. Highly recommend!

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for your compliment. We hope that you will come back to our hotel in the future. Thank you again!

"Traveled during end of Covid 19"

5
ladukej, Philadelphia, Pennsylvania 03/04/2021

Nice place to stay, reasonable price for all the ammenties. We were given access to everything and they did serve hot breakfast on most days so that was nice. All personnel were friendly. We did not use room service but they do offer it if you need it. The view was beautiful all around. Clean areas and the hot breakfast was actually great! Steam room, sauna, jacuzzis and 2 pools. In town, great convenient spot to a lot of places easy to find. I reccomend if you are looking ffg or a budget friendly spot that feels clean and open.

"Location"

3
User 30/03/2021

You are basically paying for the location. Room was dusty, used coffee pod in coffee maker, could hear every move above and to the side of us. Drapery all see through. Property was pretty, pool area was clean. When fuse was blown ( no TV, microwave, fridge) maintenance did respond quickly to fix the problem. Just expect more for a $450 / night.

"OK location but room is old"

3
rominl2021, Fullerton, California 24/03/2021

The location of the hotel is good, it's in the Uptown so it is very commercialized with a lot of restaurants. If you want to have a more "local" feel then this is not the place to be in. The rooms are old and they are not in the best shape. A lot of little things not working right. Our hairdryer was half broken, AC thermostat was not operational, the mattresses were worn out too. We dealt with it since it was just couple nights stay, but for the price we paid I expected better quality.

"Best Sedona stay ever!"

5
User 21/03/2021

Hotel literally just off State Rte 89A in Uptown Sedona. Great food and shopping within walking distance, little pricey but GOOD. Amanda and staff made us feel welcome, pillows were dreamy and breakfast great. Applewood bacon melted in my mouth! Staff knew hiking trails too!

"vacation"

1
karenbQ4330RV, Tucson, Arizona 20/03/2021

I would never ever stay at this Best Western Resort. We had a condo at over $500 per night. First of all check in was a nightmare as the condo had not been cleaned and we were given the key!!! at this point it was almost 4 PM and we were told that it would take an hour to get to us to clean the room...because they were toooo busy. So many things were broken in the condo we were furious. Even tho we were given generous credit for all we went thru the sadist thing was that no one took responsibility for what was happening. This "we are too busy" excuse only angered us more. Do yourself a favor .... don't consider this property.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Karen , I want to thank you for your feed, I want to apologize that the Villa was not cleaned to your standards, we had just had that room deep cleaned 2 days prior, I would have taken care of that immediately when i was down there in your villa addressing the few maintenance items such as the sink hose, and microwave light bulb. All of these items we want to make sure that were fixed right away and to enhance your stay to the top of our abilities. I want to apologize that someone said that they were to busy to address concerns would you please email me at Amanda.mcdougle@bestwesternsedona.com and please advise me of the situation so that we can handle that within. We certainly tried to make the most of your birthday stay here with us and thank you for spending it with us. Once again happy birthday and please reach out to me with that information above. We are elevating the hotel and want to make sure that we are all elevated to the highest standard. Karen. Thank you so much for all your feedback.

"Dirty room for $500"

1
User 16/03/2021

I was told “it's the last room available.” The bathroom tub was dirty, I didn't even take a shower. Food buildup along the front of the microwave and refrigerator. The smell of the room was a mix between old and stale and chemicals which ultimately led to terrible symptoms like sore throat, cough and headache and losing an entire day of travel.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello, We want to start this off by apologizing for the challenges here at the hotel. We always want to provide the best experience for all of guests. We will be giving this feedback to the right departments. We want to elevate all experiences for all of our guests. Thank you for staying with us.

"Great location! Friendly & professional staff. Superb views from balcony!"

5
Catherine L, Charlotte, North Carolina 15/03/2021

I just spent 7 nights at BW Sedona and I thoroughly enjoyed my experience. I loved the location in the middle of downtown, a walking distance to many shops, restaurants & convenient stores and a 10 min ride to 89A with more options to eat and shop. Lovely and very professional staff. Everybody works very efficiently. They make you feel welcome. My room had a balcony and the view on the rocks was superb! It was spacious, clean and very comfortable. The bedding was impeccable and the plush pillows and the mattress were extremely comfortable. I highly recommend this hotel!

"Great room with the best view"

5
tenfortytwo, Mesa, Arizona 15/03/2021

We stayed in the rooms with the jetted jacuzzi on the end of the property so it was pretty private over there with a big green grassy area right infront of our room. Mark at the front desk was exceptional and deserves a raise. Super helpful and happy to help I appreciate that. Pam also in the kitchen serving breakfast was super sweet even though she was very busy she was happy and kind. Overall experience was great at this best western and we never had to move our car you can just walk everywhere. Location was the best!

"Excellent"

5
marlily1003, Phoenix, Arizona 14/03/2021

Not only was the architecture and decor of the grounds beautiful like an Italian villa but the room was very clean and the beds very nice. The complimentary breakfast had a nice selection and my kids even swam in the pool! It's March so a little cool but obviously the temperature of the water was high enough for them to enjoy it! They were happy it was open til 9 pm. The view! All balconies face the spectacular view!

"Fantastic views of Sedona. Tired property"

3
tchrs, Tucson, Arizona 09/03/2021

Have stayed here before. The location and views cannot be beat. Sadly maintaince continues to be deferred. From tired furniture and a screen door that fell off its frame to empty shampoo dispenser the owners need to take care of things. Sad when the hotel GM checks you in, checks the room and serves you breakfast. Desperately need to hire some staff and put this back to its earlier glory.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We would like to apologize for the challenges you had during your stay. The General Manager and Assistant General Manager work both front desk and breakfast shifts so we are present to our guests. We always want to make they best experience for our guests. We hope that you will give the hotel another chance in the future.

"Best Uptown Location with Red Rock Views"

5
User 08/03/2021

A hidden gem n the Uptown area of Sedona. The views are amazing and you can walk to so many shops and restaurants without the worry of finding a parking spot. This s our favorite place to stay in Sedona.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for the feedback. We hope that you will stay with us again in the future.

"Stay Beat Western Sedona"

5
User 08/03/2021

Excellent place to stay . Hotel had large comfortable room with beautiful view of mountain. Breakfast had lot of hot and cold items to choose from. Facility extremely well maintained and walkable to lot of shops, restaurants , and jeep tours

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for the feedback. We hope that you will stay with us again in the future.

"Great location"

5
rosenc1c, Broken Arrow, Oklahoma 06/03/2021

Location is perfect, walking distance to everything. Breakfast was great. Room is dated, but sufficient. This hotel, like every other one in the US, has used COVID as an excuse to drop maid service and save cost. I don't blame them, but hope this doesn't become the new norm now that they know they can get away with it.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you very much for staying with us. We definitely want to enhance the experience for all guests. I apologize that maid service was limited. We are working on getting housekeeping up and running at full capacity, We appreciate your feedback. Hope that you stay with us in the future.

"Excellent location!"

4
Heather C, Charlotte, North Carolina 01/03/2021

Great things about this property - location, location, location!!! Great location to be able to walk everywhere downtown. Beautiful views from all of the rooms and great areas to spend time outdoors on the property. Also, the bed is extremely comfortable! Everything is very clean and parking is available. Great patios off of every room! Things that could be improved - Due to Covid, there is no housekeeping. We were not informed of that ahead of time or at check-in. We didn't find out until day 3! (We assumed they just forgot our room on the first day) Also, on the days when a warm breakfast is offered, it was really good. But we had 2 days that were "Grab & Go" which we were less than impressed with. If you like things like pre-packaged muffins, yogurt, and granola bars, you will be fine. But if you like protein or anything healthy, you will have to go elsewhere. Again, we weren't informed of this until we went down to get our warm bfast one morning & found out there wasn't one. I would definitely choose to stay here again, but just wish we'd known some of these things ahead of time.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for staying with us and can understand the frustration. We want to make the best experience for all of out guest. We are enhancing our covid restrictions to help with the needs of our guests. We of course hope that you come back! Thank you for leaving us feedback.

"Don't stay here"

1
User 14/02/2021

This is the worst Best Western I've ever stayed at. Our bedding was dirty - had to change it ourselves since nobody from housekeeping was available. Staff mentioned twice they are understaffed. No hot breakfast two of the mornings as promised when we made reservations and staff did not make coffee (I prefer not to use in-room, public coffee maker especially when the room appears unclean.) Shower drain plugged so showered is 3 inches of water every morning for a week. Front desk said maintenance would unplug drain, but it never happened. Hotel is generally in disrepair and appears to be on its way out?

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
I want to apologize for your extremely disappointing stay. This is not the experience we want to create. I would like to try and make this right with you for your past stay and if you would be open to the thought of giving us another chance. I am the Assistant General Manager for the hotel. Would you be able to email me personally at amanda.mcdougle@bestwesternsedona.com, I would like information on your past stay here at the hotel, to correct this situation. I am very sorry for the challenges that you faced here at the hotel and again this is not the experience we want to provide to our guests.

"Gem in Uptown Sedona"

5
Artiste-Michael, MV 03/02/2021

Do not miss this property! Excellent location due to view of the Red Rock, proximity to Oak Creek (the actual creek) and room types available. Most of the rooms in the main building face the Red Rock - unobstructed and exceptional views. There is a cottage for the ultimate in privacy. The property has these separate 5 Signature rooms with fireplaces and some with in-room hot tubs. My favorite is one of the Villas directly in front of the creek. Yes these run a bit more than the main building but it is a completely different experience. Full kitchen, 2 floors, fireplaces, balconies and literally 3 metres from Oak Creek. Then there is the Customer Service. The General Manager takes good care of his Team. I have had interactions with Donna and Sam at the Front Desk - exceptional humans. A manager named Amanda is highly attentive and really knows the area. I ran into the Housekeeping Manager Lorrie - she runs a tight ship! Her rooms are exceptionally clean and her follow-up is excellent. The Breakfast Team - Patsy and Chef Gil are so cool, too. These people are all local so they their suggestions for anything is spot-on! Check out this property - it's worth it.

Amanda McDougle, Other at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We want to thank you for staying with us, We hope that you come back to the hotel!

"Great service and stay"

4
joycejasona, Boston, Massachusetts 31/01/2021

Great service. Great stay. Could have used updated carpeting. The room got very dry at night. Overall service was great. Free breakfast was a plus. I thought the hotel was pleasant but could definitely use some work on the interior. The front desk staff was wonderful and the people that served breakfast were amazing.

"Great View, Poor Bathroom Setup"

3
cheetahguy, tucson 29/01/2021

A nice hotel in uptown Sedona. My room (304) was a two queen room with magnificent views, located one floor up from lobby and entrance. Grounds are built on a very steep slope, so if you have mobility issues be sure to request this main building. The steep exit driveway would be an issue for manual transmission cars and motorcycles, but should not be an issue for automatic transmission cars (which are now the norm). Room had mini refrigerator and microwave and flat screen television (none of which I used). Receptionist was particularly friendly. Several shops and restaurants within walking distance. Combination shower and bathtub and tub was long enough to stretch out my long legs when sitting up. Sink was outside bathroom, a setup that I find annoying. Lighting in this area was also dim (especially on right half, since light was left of sink area). Real problem though is lack of electrical outlets in sink area. I thought there weren't any and finally found one hidden underneath the sink (see photo). You would have to get on your knees to access it but even then most common items like an electric toothbrush or electric razor would not have a long enough cord to reach. You would need to bring an extension cord. I didn't need it thankfully, but if you did this could be a reason to stay elsewhere.

"travel"

5
User 19/01/2021

Located in the heart of downtown, walking distance to many dinning option, stores. Hotel is very well kept and offers many amenities. Room was updated, spacious, very comfortable beds, very clean and free onsite parking. Free breakfast and heated pool was a plus. Definitely exceed all my expectations

"This hotel is in desperate need of a remodel and a deep clean"

2
az_runner_26point2, Phoenix, Arizona 19/01/2021

The location is nice, and the bathroom was clean, but that is about the best I can say about this hotel. The chairs in the room were disgusting and had numerous stains on them. It did not appear as if the room has been vacuumed in quite some time, and a power strip had been attached halfway up the wall (??). This hotel is very outdated and for the rates charged, the owners should invest in updating and cleaning the rooms.

"Can not recommend "

1
User 15/01/2021

We stayed 1 night king suite @ $205 per night. As this was a Best Western Plus I expected a level of cleanliness. The bed was clean and comfy or I'd have left. Room was more inline with Quality Inn. With Covid I wrongly assumed cleanliness would be top of any hotel's priority. I had never seen a more disgusting lamp on our night stand. Staff see for yourself check out room 406. I can not believe Best Western let's you call it a Plus. I had photos but they were too gross to keep on my phone. Lots of hotels in town you don't need to stay here. The only asset at the hotel is desk staff

"Great food and view"

5
User 06/01/2021

Heated pool (84 degrees) and nice pool area with an amazing view. Great weekend breakfast!!! Parking was easy and we never had to park in the lower area. Easy to take a walk around Sedona and not have to deal with parking elsewhere.

"Great place to stay"

5
neenee1970-1, Northport, Alabama 28/12/2020

We stayed on the 3rd floor with a great view of the mountains behind the building. Front desk lady was very pleasant and friendly. The room had some signs of wear but was clean and my favorite amenity was the bed. It was extremely soft exactly how I like it. Very pricey but the location is why we figured it was so expensive. It is on the Main Street where all the gift shops and restaurants are located. Breakfast was great. Due to covid, you tell the attendant what you want and she brings it to you in a fo go plate. We ate outside on the patio.

"Great location "

5
karoleigh, North Carolina 11/12/2020

It was pricey, but we really liked the Best Western. We had a fourth-floor room with a view of the red rocks from our room's balcony. The room itself was generously sized, with a king bed, sofa, pleasant southwestern furnishings, and a good-sized TV. The room had two sink areas. There was good pressure in the shower. My husband is tall, and he complained about the very low toilet. The heating system kept the room at a comfortable temperature. Breakfast was great for the current times when some hotels are using Covid as an excuse to drastically cut that amenity. The Best Western served scrambled eggs, sausage, cereal, and fresh fruit. After getting your food, you can eat at outside tables with beautiful views of the red rocks. The place is large, but there seemed to be plenty of parking. We were disappointed that the gym and indoor hot tub were closed, but maybe they will be open the next time we come back.

"Views are spectacular!"

4
bestatthebeach, Albuquerque, New Mexico 28/11/2020

Overall good value given the high prices in Sedona. Room was just average - bed soft for my taste. Most all staff were very pleasant and helpful - exception was desk clerk at check in who seemed to be overwhelmed. Breakfast is currently grab and go bags due to Covid restrictions. Pool area is nice but didn't use - reportedly water was too cold.

"Great location, great views!"

5
jenalta0709, Anaheim, California 27/11/2020

Great location, great views! Pick a room facing the creek and you'll wake up to the beauty of Sedona. Every morning we'd pick up the delicious, free hot breakfast & eat on our patio facing the red rocks. The front desk also gave us a wonderful tip to visit the creek behind the property and it was one of our favorites spots for serene beauty and pics! The hotel is also in walking distance to many restaurants and shops. The rooms were a little dated but otherwise clean. Also, there was convenient free parking but broken up into different lots downhill. Overall, I would recommend this hotel to everyone.

"Hotel with a great View"

4
degrawm, Levittown, Pennsylvania 24/11/2020

My boyfriend had booked us a Red Rock View room, which was in the main hotel. I had no idea how large the actual place was. Actually quite big. We were on the top floor facing the beautiful scenery. Room was clean and staff was friendly. We did not stay for breakfast so I can't say what was available and how it was. I do know that you ordered it at the front desk and you could bring it back to your room. The hotel was quiet and we had no issues.

"Nice View...that's it."

2
User 20/11/2020

Over priced, found a T-shirt by the air conditioner and an old yogurt if the refrigerator. The microwave is on its last leg. Only thing good was the view but you can get that for free in Sedona just by taking a drive.

"Covid19 Cesspool"

1
User 18/11/2020

The hotel is old and the upkeep is poor. I kept smelling something rotten and after some searching found a leaking bottle of spoiled milk and a dirty sock under the bed skirt. The night table was also filthy. I did not stay and received a refund. If you value your health, DO NOT STAY HERE!

"Service was good, west wing facilities are aged."

1
eljuno, Fort Lauderdale, Florida 16/11/2020

Friendly personnel. Location although secluded yet walking distance of many restaurants and shoppes. That said, facilities were aged, very! Bathrooms needed an update 2 years ago. Rooms were clean, granted. But, these were not $475 per night bathrooms. They were not $75 per night bathrooms. Light switches are broken, (shampoo, rinse, body lotion) dispenser installed sideways (really?), door scratched, hair dryers will last 4 min before not working anymore, shovers heads dripped, toilet will wake up the whole hotel every-time it flushes...again, aged. We feel taken, we should get at least a 50% credit.

"Location Location Location "

4
User 13/11/2020

Great Location if you couldn't tell from title. Right in town with dining and shopping easy walk. Amazing views from backside (ask for room with a view...we had 508 5th floor). Walked down to the creek and family had a great hike. Room was comfortable but a little dated but you don't stay much in the room. Bed and pillows comfortable and nice balcony with the best view! Worth the money to walk to everything. Plenty of parking too.

"Not worth the price"

1
User 04/11/2020

So sad that in such a gorgeous place, we actually had to leave early, because our room was so disgusting. We arrived and were so excited about the location of this hotel and even checking in the service was pleasant and accommodating. We got to the room and that's where our excitement ended. The room was dark and dingy we opened the drapes to the balcony which we paid extra for thank goodness, only to find food crumbs all over it. The room was dirty and run down the liner on the chair was hanging down, the toilet ran all night, the blow dryer bag was so dirty I was afraid to use it. We paid resort price for this room total price gouging beware! Nothing is open, no maid service, grab & go breakfast, of course all to be expected under Covid circumstances. It's the dirty dingy run down condition of the room that really disappointed for that price you would at least expect it to be clean especially since sanitation is such a big deal now. I'm baffled and will be more careful next time location caught me off guard. As a member of Best Western points program I thought Plus was top notch and there was a criteria they had to meet? Clearly that standarddoes not apply here.

"Awesome view from room"

5
Kathy M, Drumright, Oklahoma 01/11/2020

Nice location, stunning view, very willing to please staff. Comfy bed and linens. Liked having Kuerig coffee instead of some off brand pod-like system. Very pleasant staff. Too cool to use pool and hot tub closed due to COVID. Building a little dated but well maintained. Parking was easy and plentiful.

"Expensive, dirty carpet, noisy AC unit"

3
User 30/10/2020

AC woke us up during the night every time the AC started, the carpet was dirty in a few places, we expected more for the price we paid. The hotel's location is in the heart of Sedona close to restaurants and shopping, this is the hotel's best feature.

"Awesome view"

3
tomdarr09, Fort Wayne, Indiana 29/10/2020

There are some small flaws and small issues plumbing. Cleanliness wasn't the best just looked like the room hadn't been occupied in a couple weeks and the plumbing issue was the tub wouldn't drain very fast filled it to bath my son and took 20 to 30 minutes to drain 4in of water out of it the upside to this property was the views we were over looking the canyon and it was amazing

"Not Worth the High Season Price"

3
Jacqueline-2022, Pittsburgh, Pennsylvania 28/10/2020

This place was a bit of a disappointment for the very ‘high season' October price; Not worth it. Upon immediate arrival - noticed glass desk top was not properly cleaned. Piece of hair found on sink counter, and cigarette buds and empty coke cans left outside near a completely neglected fountain. The pool water was cold, despite having been told before booking by front desk that the water is ‘heated'. Big lie. There were a few other things noticed which indicated this place is going down hill. The recreational room was closed, and we were provided with a grab-and-go breakfast due to CV19. Tip for light sleepers: The AC unit turns off (does not go automatically into fan mode) when it reached desired temp. So we had to set the room temp at 59 degrees, which made it better, but it was definitely a problem. So if your the type that wakes up when AC units go off and on - I suggest bring a white noice machine. The plus side is the views, and walking distance to all the shops. However, it was very difficult to find a coffee place near by open very early in the morning. (was told it was a pandemic thing) The room did provide coffee, which was fine.

"Dark and dingy"

1
hartsway625, Campbell, California 25/10/2020

The place needs a major facelift or tear down. Dark and grubby it was pretty depressing. The carpet was stained and needed to be replaced. The only upside was the view of the mountains. We also had a view of what was once a fountain that was in disrepair. What was really bad was the fact that so few people had a mask on. We were happy to leave after one night.

"Disappointed"

1
User 24/10/2020

We were excited because the hotel is right on the main strip and close to shopping but disappointed. - mattress was horrible and sunk in - rooms need make over, chairs grossly stained, cushions flat - food on the floor, beer caps still on balcony - upon check-in front desk never said anything about breakfast "to-go" due to covid - at checkout front desk never asked how was our stay or thank you for staying with us.

"Great"

5
D T, Houston, Texas 22/10/2020

This place has very clean and comfortable rooms. The balconies have great views of the red rocks across Oak Creek. The staff and accommodations were great. They are handling the COVID situation very well. Higher floors are better for the views.

"Anniversary trip to Sedona"

2
User 17/10/2020

While arriving in Sedona and checking in to the hotel the staff was friendly and helped me with a speedy check in regardless of us checking in around midnight. The stay was pleasant because the room was spacious and the red rock views were amazing. Keep in mind that because it is a pet friendly hotel you might have a lingering smell of dog smell in your room. I did not report this because we had our service dog with us and my wife wasn't too bothered by it. We checked out the 2nd day early in the AM because we had an early tour. After this tour me and my wife who were celebrating our 2nd anniversary fell in love with Sedona and we decided to call off work in Vegas and spend one more spontaneous night. We decided to go back to Best Western to see if there was a possibility that they had any available rooms on a Friday! Chelsea who was at the front desk advised me that they had a 2 night stay minimum. I understand that her job is to let people know their hotel policies. But, she was rude about it and when I asked if I could possibly speak to her manager who was in the back. She refused and said that she knew what her manager would say... she said that in about 30 minutes when it became 5 pm I would be able to come check back with her to see if there was still a room available for just one night. So what I don't get is, I spend $650 dollars for the previous two nights, and you can't accommodate me when there were rooms still available? Not even get your manager out to even speak with me? Okay, every other hotel was booked.. so we ended up driving back 4 hours back to Vegas and ending our short vacation. I am a member for Best Western reward points and I am disappointed with how this nice place can hire such an unprofessional employee. Thanks Best Western.

"Poor Value, Needs Attention"

2
User 16/10/2020

Great location near uptown shops and restaurants. Little creek behind the hotel is a hidden gem and delight. Service was friendly and warm, especially Justin, at the front desk. BUT... I expect much more for approx $350. My reserved room was not available until after 5pm, same for other guests. One lady had to switch rooms twice, first because of click roaches, second for a dirty room. We found 1 live bug and 1 dead bug in our room, but glad did not find cick roach infestation. We were told bugs happen on ground floor rooms. The setting facing the red mountains was beautiful and tranquil. But, the room itself was tired and not so clean. The coffee machine was disgusting and could not be used Bandaid hanging from the ceiling fan. No towels by the pool. So-called breakfast was a granola bar. It was not a bad place to stay, despite the above. The low rating is just because it is a poor value for the price. At the price they are getting, they can afford a little updating, cleaning, and better breakfast.

"Two Star Hotel at Five Star Price! Do Not Stay!"

1
T6752DIsharonb, Kirkland, Washington 11/10/2020

Do not stay at this hotel unless all you want is a view! The hotel is old, rundown and dirty. The room we stayed in was 508 and the multiple things that were wrong are: Outlet by the sink did not work. The toilet was not anchored to the floor and moved each time you sat on it. I am not talking about the toilet seat, I am talking about the whole toilet base. The air conditioner was as loud as my vacuum cleaner. There was no shampoo in the dispenser which made me think about how much attention was paid to the cleaning. The cabinets were old and beat up. The screen door was off the track and obviously hadn't been used for awhile. The carpeting was old and frayed and the walls were dirty. All this for $400 a night! The location is good and the view is great but I will never stay here again. In fact, I think I am done with Best Western altogether.

"Great view if you can overlook some other aspects!"

4
Helene P, Cape Town, South Africa 10/10/2020

We chose this hotel for the location and view which were both top notch! As a family who have done a fair amount of travel during Covid (through necessity not choice) I have to say this hotel managed guest expectations very badly. The rate (not cheap) included buffet breakfast which due to the pandemic was replaced with a packet containing one floury apple, a cereal bar and muffin - not much by way of nutritional value! We ended up shopping for our own meals as all amenities besides the pool where also closed (another fact that wasn't specified in booking) but the biggest gripe was that the trashcans are not cleaned during your stay with no facility or service for even clearing trash yourself resulting in overflowing garbage. With only one member on staff at any time this hotel is under resourced and overpriced. Our overall feeling was that a reduced rate for the reduced offering would have been welcomed and with better communication on check-in, our expectations would have been better managed.

"Clean, comfortable, convenient and affordable, on a 3 day stay."

5
johnhN6437UD, Concord, California 30/09/2020

What a great venue, centrally located and taking requests for higher floors. The view is Wonderful and the ice machine is convenient on every floor. We were on the 3rd floor and had a Beautiful view of the mountain range. Clean room and amenities with a good shower head and nice dressing area. We were a short walk from shopping and dinning. Very convenient for all the sightseeing that we wanted to do. Check out the Church of the Holy Cross, the Airport Lookout and the Safari tour. Learned a lot about the area and people. I would recommend this hotel to my friends and family.

"Nice hotel somewhat dog friendly"

3
KristenK1969, Las Vegas, Nevada 19/09/2020

The place is located at the beginning of town great location to walk the shops. The staff is super nice and the dog area is clean. The room could use more cleaning in between patrons. There was dog urine on the bed skirt and dog food in the chairs and on the floor. The beds were clean and so was the bathroom. The views from the balcony are Amazing. Just wish they would allow the dogs down by the creek. Dogs are not allowed in the creek area or in the creek side villas.

"Spectacular view"

5
User 09/09/2020

Nice room with balcony and great view. Walked to shops and restaurants. Spent the evening down by the pool playing dominoes and enjoying the view! A little more than some of the other places but well worth it!

"Comfy beds, AC cold, great views, close to Creek, pool awesome, bag brkfst lame"

4
Bob_and_Brenda_10, Prescott Valley, Arizona 31/08/2020

I rented a double queen on floor. Very comfortable accommodation. Beds were super comfy Slept great. Coffee, fridge and microwave were perfect. Tub in shower was useful to soak after walking up and down to pool and Creek. I only gave 4 stars because the amenities listed were mostly unavailable due to Covid. The heated pool and spa / facilities at Arroyo were closed to BW guests due to Covid. And the bag breakfast was undesirable but at least it was useful for the bottle water, juice and apple. The staff were very friendly. The hotel appeared neglected with dead plants in pots and decorative fountains dry and not functioning! I would not stay if I had to pay more than $160 a night as the value would not be there but I would stay there again if I could get that price again since it is one of the most affordable uptown options with free, ample parking! Oh, and put some umbrellas up at pool to give guests an added bonus and escape from the sun!

"Good location, but..."

3
Bynay8, Los Angeles, California 29/08/2020

Good location. Nice red rock views from the balcony. Close to the creek & stores. I booked two rooms. However, the rooms were not up to par with cleanliness. I found hairs on the bed, lamp & toilet as soon as I checked in. There were old candies on the floor. I notified the staff but I had to change the sheets myself. Although the staff was nice, it looked like theyre short staffed. Just disappointed that given the pandemic situation, the hotel didnt adhere to strict cleaning guidelines.

"Sedona"

5
thuot2020, Phoenix, Arizona 24/08/2020

Great Stay overall. Great staff, Great view! Everything went well. Stay here when going to Sedona,you will not regret it! Also a nice pool, and walking distance to oak creek. You are also it the heart of town and are able to walk to everything.

"Stayed 2 nights! Great location! "

3
Shellypaige, Washington D.C. 17/08/2020

The location was fantastic! An easy walk to restaurants & shops. Pool was very nice. Staff was extremely friendly. Service was lacking a bit because of covid (we were told to leave trash outside the door and someone would pick it up but it just sat). The elevator was out of order our second night which made carrying our disabled daughter up to the 5th floor difficult but it was fixed by morning. Overall we'd stay again.

"Not Worth the Price"

2
User 17/08/2020

The staff was helpful and very friendly. However it's not their fault that this property is in need of some maintenance and tender loving care. When we arrived the elevator was out of service. We were on the top floor so had to carry bags and coolers up the stairs. Although one member of the staff helped out. He was great. The ice makers on floors 4 and 5 were out of service. See photo of a stain on our love seat. Gross. The view was great. Overall not worth the price.

"Awesome view and location, just steps from Uptown Sedona"

4
michaelanddebrat, Gilbert, Arizona 16/08/2020

Excellent location, just steps from Uptown Sedona Tourist area. The room was big, bed was comfortable. The staff was able to place us on the 5th floor (top) for an amazing view of the Red Rocks. The only issues we had were the shower head did not have a setting for a "lighter" spray. The water came out like blasting no matter which setting you had it on. Looked like many of the openings of the shower head were blocked and may need cleaned out due to hard water. Also the back of the toilet rocked as you get up and down. This bumped against the wall each time, and when you sleep, the knock would wake you up. I think that since the pandemic put a hold on the hot breakfast, there should have been a discount on the room to make up for the grab and go breakfast which was a frozen breakfast burrito, a power bar and an apple. No coffee was available except for the one shot in the rooms. Had to go to McDonalds 3 miles away to grab a good cup of coffee in the morning. The staff was nice and accommodating, but did not have a shower cap to offer for guest not wanting to get their hair wet in the shower spray. I would probably stay here again.

"IT IS WHAT IT IS!"

3
Fritz98045, Sun City, Arizona 07/08/2020

One of the reasons I stayed at this BW had to do with the great reviews but they must have been written 20 or more years ago. Nicolaus was really great at our check in and was kind enough to give us a 5th floor room. The covid virus has made it difficult to connect with people but Nicolaus did everything right. This hotel, in my opinion, is very dated and is much need to some tender loving care. It wasn't horrible but certainly seems like a jewel in the rough. I bet it was absolutely beautiful sometime in the long forgotten past. The view of the red rocks was simply amazing and they were the stars of the show. I walked down to the creek and you should consider it too. But it's a long ways back up the hill if you are not in the greatest shape. But you can drive down if you need too. A couple of things I noticed that bothered me about this hotel. There was an opened small bottle of lotion that was left by a previous guest on the vanity and that's not a great sign that the room was cleaned very well. The bathroom is very small and dated. But I thing I really wonder about is the pool area. First of all I did not see any evidence that an employee cleaned the pool area or serviced the pool water. Not a good thing in my opinion. The location in the Uptown area was fantastic. Lots of local places to visit. My experience turned out great but I would not stay at this place again.

"July 4 getaway"

5
patagonia779, Lenexa, Kansas 28/07/2020

Rating: 10/10 Overall, it's a great, picturesque Arizona resort to unpack and leave your worries behind. The scenery of Sedona is great, with many casual places to eat near the resort! There are no beach vendors bugging you. The beach is excellent for swim This is not a review for a luxurious Ritz Carlton. This place is casual and laid-back. This is a place to read a book, listen to music and watch the days go by. No nightlife, except for live music until 9pm, out at the bars, but that is a positive. Positives outweigh the negatives, so do not hesitate to book this property. Golf - less than a mile away Biking - we went to West Sedona and rented bikes for the Bell Rock trail - awesome People - eager to help and friendly. The manager was kind and welcoming. Housekeeping is on the ball, kind and very professional. I always had clean towels, bedding and so forth. Security - I always felt safe on this resort. Pool - wonderful and chill Grocery store - 2 miles away to stock your frig Humidity - none = weather was 90-100 in early July, and is perfect for sunbathing. A slight breeze. Nearby - so much but we went to the Grand Canyon and loved it! Quiet - property is on a creek - and beds are modern and wonderful for sleep. I was never in the room except to sleep, and shower off, so it was fine. Rooms had a full kitchen, sofa sleeper, patio, 2 TV's, etc. that you find in most RCI one BR timeshares. The 2 BR was huge!! There was an upstairs and downstairs. No complaints! The shower was the best I've ever experienced in Az. Quiet after 10pm. Sleep was not a problem, and I did not have to complain of any noise. Airport -Phoenix or Flagstaff Rental car - yes if you are flying in from PHX Dining - so many choices within walking distance!! Pool - A+ Wi-Fi - free - adequate and plenty of bandwidth Grounds - A+ - beautiful, clean and updated Negatives - no fitness center due to this darn pandemic, so I brought my own beer and we biked and walked all over. Hiking is beautiful on Cathedral Rock Date of stay: July 1 to 7, 2020

"My 24th Anniversary Experience"

5
theewpent, Nashville, Tennessee 21/07/2020

Was wonderful!! We were around everything so didn't have to travel far. Excellent service at front desk. Due to the Coronavirus, wasn't able to experience the fullness of it's Services which makes me want to go back to experience the full services.

"Beautiful Views and Great Location"

5
User 19/07/2020

We recently stayed at this hotel for our anniversary. It is not a "resort" experience, but it was perfect for what we needed! The views are as good as advertised, and we even saw deer and raccoon from our patio. We spent most of our trip to Sedona hiking and exploring the trails. This room was great to come back to with MANY restaurant and shopping experiences just a few steps away. The bed was very comfortable and felt great to rest in after our long hikes. I would highly recommend this hotel for the views and the location, but the overall service was great too.

"Best Wesstern Plus Arroyo 3 day stay June 2020"

2
User 01/07/2020

Considering what they charge for these rooms you would expect them to be clean and all items in working condition. The room was dirty with old soda containers, wrappers and even socks from the previous person(s) who rented the room. The patio had dried food and debris around the table and chairs. The refrigerator did not work but the staff changed it relatively quickly when brough to their attention. There is a sign on the ac unit to only use the wall thermostat when controlling room temperature, however, the wall thermostat did not work. When the staff arrived to review the issue (a second time) we were told to ignore the sign that says "use wall thermostat". The breakfast "grab and go" bags consisted of a piece of fruit, granola bar, muffin and bottle of water. Again, considering what you pay for these rooms you would think they could provide a few more options while maintaining occupant safety due to Covid-19. No mention of alternate breakfast during any communications with making the reservation until we checked in. Will not stay at this hotel again and would not recommend it. Poor value for what is charged, even with the good Sedona views.

"Beautiful mini-honeymoon with fantastic views!"

5
User 30/06/2020

After our London honeymoon was cancelled, we chose Sedona as a quick getaway and a mini-honeymoon during challenging times of COVID-19. I had stayed at this hotel several times over the last 30 years and enjoyed it immensely, so wanted to return. We were upgraded to a top floor, corner room with exquisite red rock views, we had a lovely swim in one of the pools, dinners in local restaurants and "bag to go" treats for breakfast. The hotel was clean and very safe during the pandemic. We had a great time and would come back again!

"Don't ask for 30 minutes late checkout!"

2
User 25/06/2020

I asked for 30 minutes late checkout, they said, "No, then we'd have to let everyone have late checkout, and it's too complicated to tell the cleaners which rooms not to enter at 11." So we went to hurry, get ready and pack. 11:02 the phone rang reminding me of the 11am checkout - yes, I know. 11:07, they knocked at the door to remind me of the 11am checkout - yes, we KNOW, we are just zipping up our suitcases! We go load the car and by 11:22 I was paying at the reception desk. It was my birthday, I was traveling alone with my three middle school daughters. It felt extremely un-accommodating that 1) they couldn't allow 30 minutes extra time and 2) kept harassing us as we were hurrying to get out. I've never had a hotel not allow that, and I've run an airbnb business for 10 years and never have once treated anyone that way. Oh and the sofa bed had used dirty sheets they needed to come replace after we checked in, there was cake smeared all over the outdoor patio furniture and the slider was stuck shut, which they had to come open for us - but I still would have written a good review after these mis-haps if it hadn't been for this rude woman at checkout. The view from this place is breathtaking, but I wouldn't stay here again because I really didn't like how the staff conducted business.

"OK place with some great mountain views. Need to walk to sister property for most amenities."

3
travelerfromaz2016, Buckeye, Arizona 21/06/2020

I felt a bit misled by the hotel's website stating that they have an indoor/outdoor pool, two spas, and a game room. The site also states that Oak Creek is on property and easily accessible. In fact, all of these things are on a sister property down the road (walking distance) and you receive access to them when you stay at Best Western. The hotel itself has a small outdoor pool with great views of the mountains. The hotel was clean, except for the pool area where we found pine needles covering the seating area. "Breakfast", because of COVID, was a "sack lunch"-type breakfast that included a small granola bar, small danish, and a bottle of water. With very few breakfast options available because of COVID (most restaurants within walking distance don't open until 10 or 11AM) this was disappointing. If you plan to head out early to beat the heat on some hikes, I highly suggest bringing your own breakfast items. The location of the hotel is fantastic - within walking distance of stores, restaurants, and tour venues!

"Nice neat and clean hotel."

4
User 14/06/2020

Very nice grounds. I stayed on the first floor (lobby is on the second floor) but in doing so I was able to walk out on a grassy area with a live size statue with the red rocks in the background. The lobby is small and the only bathroom is in your hotel room. The breakfast isn't as advertised. No hot meal, just a bag breakfast with a bottle of water, granola bar, muffin, and piece of fruit. I only stayed one night. There is easy access to get to the other side of the street where restaurants (the hotel doesn't have a restaurant or room service) and shops are. You pay for what you get and that is the case here. A very neat & clean room with a friendly staff. They do have a swimming pool. If there was more to this hotel I wasn't made aware of it. I'm being picky here, but there weren't any extra pillows or blankets in the room. The toilet and bathtub were low to the ground (great for children). I arrived at 7PM and only stayed 1 night because the trip was a business trip, so I didn't take the time to roam the grounds. So to be fair, I have given a 4 STARS because I didn't take the time to explore the hotel and/or hotel grounds to verify all that they advertised to have.

"Beautiful views right in Uptown"

4
kjoy524, Chandler, Arizona 13/06/2020

Our room faced the Red Rocks and it was a gorgeous view. We liked using the pool and clubhouse by the villas. Our room was clean and very comfortable. The only thing I might suggest is to bring your own pillows. The ones we had were horrible. Very flat. You could actually bend them in half. Otherwise it was an awesome hotel with very friendly front desk staff.

"Great Location"

5
johnmH156WM, Oklahoma City, Oklahoma 03/06/2020

First time visit to Sedona and stayed in a Creekside Villa. They are wonderful and worth the extra price. They back to Oak Creek, and the sound of flowing water is very relaxing. Easy walk to the main strip for shopping, dining, and taking the Sedona Trolley.

"BEST BEST WESTERN EVER"

5
bobbyc857, Cottonwood, Arizona 18/05/2020

I travel for work quite a bit and have stayed in at least a 1000 hotels over the last decade this hotel was absolutely unbelievable and far above my highest expectations I stayed In the signature series hot tub sweet with my ex wife and I'm not kidding this was literally the most memorable night mean her ever had together the Room was amazing the location was great the Room exceeded all expectations and the staff at this hotel were unbelievably above par I highly recommend this place and I will stay there again as soon as I can

"WONDERFUL EXPEREIENCE"

4
HARRY M, Tigard, Oregon 01/04/2020

This hotel fills in all the blanks on your bucket list. Location is excellent as it is within walking distance from the downtown area, shops and restaurants. We had a wonderful room with a balcony that overlooked the beautiful red rocks. The room was very comfortable & spacious. Breakfast was very good with a excellent variety of items. Great stay and the staff was very personable & professional.

"Look No Further! This is the place to stay! Beautiful and affordable with a killer staff."

5
User 31/03/2020

Beautiful, comfortable, stylish rooms with stunning views. The lobby is gorgeous - warm, sleek, with a fiReplace built with Grand Canyon marble/stone. Staff is so caring and accommodating - especially Nicholas the General Manager. They helped us during the pandemic to plan outings when everything was closed down. We had a wonderful stay accomplishing several climbs and hikes - most suggested by NIcholas. Kudos!

"Wonderful views and within walking distance of many shops"

5
782juliee, Hilliard, United States 29/03/2020

We stayed at this hotel in early March. We were able to get the King Suite with fireplace. Wonderful room, wonderful view. We woke up with a view of Snoopy Rock. There are many shops and restaurants within walking distance and much more just a short drive away. Sedona is very peaceful and enjoyable.

"We were impressed!"

5
User 29/03/2020

This hotel has wonderful red rock views right off the private balcony. Breakfast couldn't be better with yogurts, fresh fruit, waffles and a lovely staff. There's a nice walk to the river behind the property with chairs. Check in and check outs were accommodating and friendly. The hotel is in walking distance to stores and nice restaurants. Lovely Sedona!

"Ideal for families"

5
marysampsel0380, Marysville, Ohio 03/03/2020

Walking distance to shops and restaurants. Clubhouse has options for swimming, ping pong, billiards, Racquet sports and fitness. Gas grills and picnic tables available along Creekside. Good variety of breakfast food items. Friendly and helpful staff.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us and hope to see you again in the future. Kind Regards, Nicholas Hatcher General Manager

"Arizona road trip"

4
Pam F, Piqua, Ohio 02/03/2020

Hotel located on north end of main drag (89a) through Sedona, lots of shops & restaurants within easy walking distance. Our room on 2nd floor had balcony with fabulous Mountain View. There are 3 pools & plenty of amenities too. The complimentary breakfast was much better than many others. Our room was clean & spacious with comfortable beds. Only problem is road construction project on 89a, long delays driving anywhere—project should be completed within few months.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Pam, Thank you very much for taking the time to leave a review of our hotel. We appreciate your compliments and are happy to hear you were able to enjoy the amenities we have to offer. We look forward to your next visit! Warm Regards, Nicholas Hatcher General Manager

"Love this hotel"

5
Mark S, Dansville, New York 01/03/2020

We love this for many reasons. It is centrally located near shops and restaurants, easy to walk to shops and food spots. Parking on the main drag is tough when it gets busy so staying here provided us with free parking during our stay. If they are available get a room with a balcony and up front and personal view of the beautiful rock scenery from your room

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Mark, Thank you for this lovely review. We are so happy to hear you enjoyed your stay and look forward to seeing you on your next visit to Sedona. Regards, Nicholas Hatcher General Manager

"Beware construction"

2
User 01/03/2020

There is construction clogging up the entrance and exit on this 2 way street, often stopping traffic for 15-25 minutes at a time, stand still. Made it impossible for us to plan any activities, no way to get places on time. The hotel itself is basic, the included breakfast is mediocre at best (powdered eggs... yuck). The best thing about this hotel is the beautiful creek behind it and the view of the red rocks. Money best spent elsewhere.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to review our hotel. We are sorry to hear you experienced some delays due to the city construction. We appreciate your kind compliments about our views. Regards, Nicholas Hatcher General Manager

"Paid a lot for sub par facilities"

1
ultmtd1105, Orcutt, California 29/02/2020

I was celebrating my 60th birthday and brought a friend for 3 nights. I picked the Creekside location due to proximity, fireplaces and jacuzzi tub as it had been a 10 hr drive. There were no instructions for the fireplace and I didn't want to singe my eyebrows, so I decided to wait on that, I then got ready to take a bath, set up and could not get the tub to seal and hold water. No matter what, I twisted I pushed and finally accepted no bath. Hopped in the shower to utilize hot water and there was no shower gel in the dispenser. Gave up decided to go to bed, put my clothes away and the dresser was missing a knob. I was now very upset with the accommodations and made a list to take to the front desk. In the morning my friend had used the extra bathroom and found soap scum and hair on the sink. It appeared the housekeeper had removed from the drains, but left it behind. I was helped at front desk provided list and front desk personnel were kind and would pass it along. Upon return I stopped at front desk to make sure things were taken care of. I met the manager Nicholas who took $100 off 2 nights and said to call right away if things were not taken care of. Well, I had to call because the tub still did not seal, and the knob was still missing. The unit had been recleaned and stocked. Nicholas came down did the same things I had with the tub drain and then finally had maintenance fix that and the drawer. This was an initial $1500 reservation for 3 nights. When checking out the manahthen Amanda I believe, split the last night with me. I still think that it was too much for the issues. I wish they had reimbursed more or offered a restay. The location is awesome by the creek, but in the end the facilities in the units are older and should be spot checked when cleaned to address the proper use of what you expect when you spend that much money.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to review our property. We are very sorry to hear that you had an unpleasant stay with us. We have brought your comments to our housekeeping staff and we will work hard to address the issues you have brought to our attention. Kind Regards, Nicholas Hatcher General Manager

"Good hotel"

3
User 27/02/2020

The hotel was in a very nice location..cgeck in was fast and efficient...the rooms needed to be cleaned better...housekeeping opened our door twice while we were in the room...I couldnt get to the door quickly enough to answer it....the breakfast was excellent ...displayed nicely...delicious variety...would stay again

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and look forward to your next visit. Regards, Nicholas Hatcher

"Awesome place"

5
User 24/02/2020

Amanda helped me get a reservation. She was so nice and even went out of her way to make sure my wife would have a great bday weekend. The view being creek side was amazing. Will definitely be back and would reccomend this place to everyone.

"Great location. Not a great hotel."

3
docanddolly, Las Vegas, Nevada 22/02/2020

This is located on the edge of Uptown Sedona. Best feature. The room was clean, but there are deficiencies. The bathroom is tiny. Very tiny. The toilet was sized so three year old children could use it comfortably, but not for adults. I appreciate the eco shampoo/body wash/conditioner dispenser, but the dispensers don't dispense. We bought a bar of soap to use, and did get enough shampoo with about 10-15 pumps, but virtually no body wash. There is no eco dispenser at the sink, outside the toilet/shower. If you want to wash your hands, you try to get body wash out of the tiny shower, or just go to a store and buy a bar of soap. Only one small trash can in the room, and one in the bathroom (smaller). No recycling can. Refrigerator is not cold. Hot water is slow to come from the fixed (in one position) shower head. Slider to the balcony does not close without locking (if you go on the balcony, the door must stay open or you get locked out). On the plus side, remember, the location is very good.

"Cancellation policy warning"

1
marson4, Buffalo, New York 21/02/2020

I made a reservation far in advance for 3 nights with 48 hour cancellation. Grand Canyon lodging was sold out but I kept checking every day and was able to get a night. I called the BW to drop one night keeping the other 2. My rate for the two nights went up by almost $300. I didnt change it but called back two hours later to just pay what they wanted because we decided staying in the Grand Canyon was worth it. However, the price changed AGAIN and was even more expensive, almost $700 a night. It was explained to me that the rates are not guaranteed and change based on availability. This is an important detail that is not mentioned anywhere verbally or in writing when the reservation is made. Hope this helps someone else avoid this.

"OK Hotel, The rooms definitely need some improvement."

3
jay379, Scottsdale, Arizona 18/02/2020

I stayed here with my wife for 2 nights for the Sedona half marathon back in the beginning of February. Our overall stay at this Best Western was just OK, and there are many areas of improvement necessary for this hotel. Staff: Overall staff were very friendly, and very welcoming. I had some issues with our room, and the front desk representative (male forgot his name) was very helpful in showing us some tricks to some of the issues we were having with the room. Room: The room and price of the room we received is the reason why this property is receiving an average rating (it would be POOR, but the staff were very helpful bringing this to average). We paid around $250 dollars for a King room with a view. The view didn't disappoint, and we had a great view of the Sedona Mountain Range behind the hotel. Unfortunately, the room we had (5th Floor by the elevators) had a TON of issues. The sliding glass door to the patio was broken, and I was unable to slide the glass door. In addition, we also had issues getting into our room the first night after dinner. Key Card wouldn't work. We mentioned these issues to the staff, and they offered to move us to a normal 2 Queen room which was a downgrade from the room we purchased. We declined the room downgrade, and the front desk representative came up to our room to show us some "tricks" to get around the issues. The first workaround to the front door was to move the handle up (instead of down) after entering the key card. OK, no big deal. The sliding glass door workaround was a bit more complex. The latch was broken, and to open the door, you literally had to push the door forward in order to move it. The front desk staff admitted the door was broken, and it needed to be fixed, but this was the workaround to having access to the patio. We were happy to be able to have access to the patio, but we also had issues with the sliding door being loose, and on our last night there were high winds, and we listened to the sliding glass door rattle all night. We tried to close the latch again so it was more secure, but we didn't have any luck, and we were stuck listening to the rattle of the door all night. In addition, the rooms at this Best Western are in a major need of an upgrade, and are starting to show age. I've stayed at quite a few Best Western Plus, and this room didn't meet the "Plus" standards. Price: $250 dollars a night for the above issues with our room, and an offer to down grade to a 2 queen room. I was pretty pissed about the issues with the room, and the staff not being able to offer an alternate. I understand this may have been out of the Staff control, and I wasn't going to make a fuss with the staff. However, the price of the room was ridiculous when presented with all these issues. Best Western Status & Points: One of the other reasons why I stayed at this property is because of my Platinum Status with Best Western. Typically this would entitle you to some additional perks, but I didn't get any perks at this hotel for my status. I also didn't request house keeping for the 2 nights of my stay to earn additional points, and it doesn't look like I earned any additional points on my statement. This is disappointing. Breakfast: A Breakfast is offered at this hotel, but I wouldn't spend the extra money to stay here for the free breakfast. It's your "basic" Best Western quality, and I wouldn't stay here because of it. Amenities: The hotel is located next to a time share property where you have access to pools and hot tubs. The hot tub was really nice to enjoy after the 1/2 marathon race. There is also a creek down behind the hotel. Overall the hotel grounds are pretty nice, and it's too bad the rooms don't match the grounds of the property. In conclusion, I would not recommend staying at this hotel. We were so disappointed with the price we paid for all the issues we encountered with our room. I was finding 4 star resorts in Sedona for the same price, and I feel confident if I stayed at a better property, we would have been more comfortable. This hotel is barley average.

"Nice Place"

5
charleskW7850VF, Las Vegas, United States 17/02/2020

Everything was as expected. Had a beautiful view out of the room. The 2 queen bed room was plenty roomy. Not the largest bathroom, but worked fine for 2 people. The location in Northtown was great. Walked everywhere for shopping and eating. There is access to the creek if you want to sit for a while. Enjoyed having breakfast provided, plenty of choices and good. I would return.

"Spectacular setting"

5
User 14/02/2020

This hotel was sparkling clean, our creekside villa was spacious and luxurious, and the front desk staff were top notch. We woke up to the sound of the creek and the stunning Sedona red rocks. Can't think of single thing it lacked.

"Great"

5
User 13/02/2020

Stephanie answered the phone when I called in the morning for a same day reservation. She was welcoming, took her time for my questions and booked the room I needed at a great rate. Then when I checked in later that afternoon, Matthew was very courteous and informative. He and the manager (whom I didn't get their name) were extremely accommodating on something that could have been a big issue, and this helped make my stay very relaxing. I loved my room, Sandra kept it very clean. The dog area was spotless and huge!! After staying at various hotels/motels across the country with my dog, I have been less than impressed in that area, but WOW! My dog (and I) had a great time running around with the mountain views in the very clean dog area. Thank you very much for helping my weekend getaway be incredibly comfortable and feel like a home away from home.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Caitlin, Thank you so much for this amazing review of our hotel. We are happy to hear you and your furry companion enjoyed your stay and will pass along your kind comments to our staff. Thank you, Nicholas Hatcher General Manager

"2 Night stay"

4
Donald K, Princeton, Minnesota 12/02/2020

We spent 2 nights at the Best Western in Sedona, Arizona. This hotel is right at the north end of all the shops of Sedona and has a beautiful view of the Red Rock. Our room was a King with balcony and fireplace, a nice room that was in the north building which was peaceful. The bed and pillows both were very comfortable, the bathroom had a deep tub/shower combination. All in all it was a very nice room and check in was smooth with a very helpful staff. Only down side would be house keeping seemed a little lack...especially in the floors. There was a dead spider about the size of a fifty cent piece in the main floor area and visible dirt in areas. For the price this was something that we felt shouldn't happen...

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Donald, Thank you for taking the time to leave us a review. Your feedback helps us improve future stays for our guests. Your compliments mean so much to us and we hope we get the chance to accommodate you in the future. Kind Regards, Nicholas Hatcher General Manager

"Great location, friendly staff, pet friendly."

5
cesmaga76, st. paul 07/02/2020

This Best Western is located in walking distance to down town Sedona shopping, restaurants & Pink Jeep tours. The staff is friendly and helpful. My room was clean and smelled clean. The balcony view of the red Rock canyon was a bonus to wake up to & enjoy a morning coffee & just relax for a moment.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you very much for this amazing review! We are so happy to hear you enjoyed your stay and look forward to seeing you again, Regards, Nicholas Hatcher General Manager

"Hotel"

4
Patty C, Cleveland, Tennessee 26/01/2020

Very friendly and helpful staff. Loved being right there in town on the main street were all the shops and restaurant are. Beautiful scenery in the back of hotel. Rooms are ok. Could be updated a little more.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Patty, Thank you for this lovely review. We are happy to hear you enjoyed your stay and we look forward to your next visit. Regards, Nicholas Hatcher General Manager

"Arroyo Robles in Sedona"

5
vdickerson2020, Phoenix, Arizona 25/01/2020

The staff here was 10 star - all VERY friendly and helpful. The views are unbelievable - so beautiful. Definitely worth the extra $$ to have the 'red rock' view. The location is perfect - everything is within walking distance

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you so much for this kind review. We are happy to hear you enjoyed your stay. We look forward to seeing you on your next Sedona adventure! Regards, Nicholas Hatcher General Manager

"Great choice!"

5
User 21/01/2020

Great location, great staff, great breakfast. You can't go wrong choosing this place. Offers the best place to center your Sedona stay. We will definitely be back - very satisfied with this choice. Wish all my hotel selections were this good.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you very much for this amazing review! We appreciate your compliments and hope to see you again very soon! Warm Regards, Nicholas Hatcher General Manager

"Great Location and Views"

4
User 18/01/2020

The hotel was perfectly located to the main downtown area with all the shops and restaurants. We arrived, parked the car and didn't get back in the car until we were ready to leave. Everything was easily accessible. The staff was very friendly and helpful and the rooms on the back side had magnificent views or the red rock mountain range.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Claudia, Thank you for this amazing review! We are so happy to hear you enjoyed your stay and look forward to seeing you again. Warm Regards, Nicholas Hatcher, General Manager

"Luxury stay in beautiful creekside villa "

5
340megang, Melbourne, Australia 15/01/2020

We stayed two nights with my family of four in one of the luxury creekside villas. The stay was just beautiful with two gas log fireplaces and coloured light spa bath. The villa was very clean when we arrived and the outside surroundings were beautiful. Peaceful and relaxing for our winter time visit.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this amazing review of our Creekside Villas. We are so happy to hear you enjoyed your stay and hope to see you again. Warm Regards, Nicholas Hatcher General Manager

"the views from any angle of the red rocks , I couldn't take my eyes off!"

4
User 09/01/2020

Amazing site, no mediocre views. The service was top notch . Only gave 4 stars due to poor lighting by the outside stairs which were only way to navigate the different levels of the hotel. Might be a issue with older folks or unsteady footing.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to lave us a review. We are so happy to hear that you enjoyed your stay and look forward to seeing you again. Regards, Nicholas Hatcher General Manager

"Great place, views and area!"

4
User 08/01/2020

Stayed at the Arroyo Roble Hotel and Creekside Villas during a stay in Sedona. The room was great and views from balcony-wow!! Did some great sightseeing too in area. Also staff at hotel very helpful. Looking forward to next visit.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Lou, Thank you for such a wonderful review. We are happy to hear you enjoyed your stay and look forward to seeing you again. Regards, Nicholas Hatcher General Manager

"Poorly maintained, safety not a high priority here"

1
Tim L, Monterey Peninsula, California 07/01/2020

Room on second floor and was given a luggage cart only to find no elevator. Carried luggage up stairway that was dark due to the lights were inoperative. Reported this to front desk and they said it would be repaired. NO

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Tim, We are sorry to hear you had a less than exceptional experience at our property. Your feedback is important to us and we hope we get the opportunity to make it up to you in the future. Regards, Nicholas Hatcher General Manager

"Best location in Sedona"

4
User 05/01/2020

Superb staff will listen and take action to make sure you enjoy your stay. Great breakfast to help start the day.Outdoor grills for guest use on Oak Creek were a plus even in 20 degree temps. Great location that is walking distance to main drag.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this lovely review. We appreciate your kind compliments and will be passing them along to our front desk staff. Thank you for staying with us and we hope to see you again soon. Regards, Nicholas Hatcher General Manager

"Excellent view of the red rocks"

3
Arlen F, Long Beach 04/01/2020

The hotel is located convenient to many shops and walking areas. The view of the red rocks from the room was spectacular! The room was average and not worth the elevated price (save for the view). The hotel was fine but not equal to many other hotels that I have stay in that are in the same price range. Go for the view.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Arlen, Thank you for taking the time to leave us your feedback. We appreciate your compliments and look forward to accomodating you in the future. Regards, Nicholas Hatcher, General Manager

"Hidden Gem Creekside"

5
Kim B, Tempe, Arizona 23/12/2019

Great Hotel. Amenities are amazing for the price in Sedona. Indoor/outdoor hot tubs and pools, sauna. free billiards, to name a few. If you're creekside, it's like you're in another world from the bustle of town. Can't say enough about Eric and the rest of the staff. Super friendly. Good breakfast too. Don't pass this place up.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Kim, Thank you so much for such an amazing review. We are so glad to hear you enjoyed your stay and will be passing along your kind comments to Eric and the rest of our staff. We look forward to seeing you again. Regards, Nicholas Hatcher General Manager

"Best of the Best Westerns"

5
smokewrench, Bullhead City, Arizona 21/12/2019

They have a amazing staff that definitely go out of their way to make you relax and enjoy your stay. we were upgraded when we experienced a room issue. Breakfast was really good every morning with some different items daily.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you so much for such a wonderful review of our property. We are glad to hear you enjoyed your stay and look forward to your next visit. Regards, Nicholas Hatcher General Manager

"Huge complex, they have it all!"

5
HollynannaArizona, Arizona 20/12/2019

We live in Sedona and wanted to experience what visitors enjoy at a luxury resort. This one checked all my boxes, fabulous all the way around. One HUGE advantage is the Oak Creek frontage that they own, your own private creek to enjoy on your vacation.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this amazing review! We are so glad to hear you enjoyed your stay with us and look forward to your next visit. Warm Regards, Nicholas Hatcher General Manager

"EXCELLENT HOTEL WITH VIEWS/BREAKFAST!!!!"

5
DobsonRanchHouse, Mesa, Arizona 20/12/2019

Fabulous hotel with incredible views, comfortable beds, lots of space, fireplace in our room, excellent service, friendly staff, free breakfast, parking and EXTREMELY convenient right in downtown Sedona. We parked our car at the hotel and walked around all the shops and out to eat. You also can walk down to the creek and the views are stunning!! We would HIGHLY recommend this hotel and will stay again soon:).

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to leave such a wonderful review. Your compliments mean a lot to us and we look forward to seeing you again! Regards, Nicholas Hatcher General Manager

"Thank you!"

5
nazlihan27, Singapore, Singapore 19/12/2019

Aside from the location, the biggest plus points of my stay are the staff. Thank you Eric, Matthew, Donna, Justin and the staff at breakfast! They helped me with every query and issue with utmost professionalism and warmth. When Justin and Eric saw me struggling with my several bags during check-in and check-out, they kindly offered to help. Both Donna and Eric assisted when I struggled to make phone calls. Matthew helped with dining options. And Justin, I would like to say that your jolly "Welcome back!" each time I stepped back into the lobby really made a difference! I also appreciated the water fountain with sweet water from Oak Creek. Although the rooms are dated and not as clean as I expected, this review will still receive an Excellent score because of all of you! Please keep up the good work!

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We would like to thank you for such a lovely review, as well as your compliments of our front desk staff. We are so happy to hear you enjoyed your stay and look forward to seeing you again on your next trip to Sedona. Regards, Nicholas Hatcher General Manager

"Questionable for advanced age seniors"

4
luckymarr, Sun City, Arizona 16/12/2019

We just spent one night at this property and in general found it to be in exvcellant condition for an older property. We remember when it was built. Our room was very clean and modern to a point. Only a couple of negatives, for us. The bathroom was very small and outdated. The toilet was so low to the floor it was difficult for us 80+-year-olds to get down and up on it. A handhold would be helpful if one can find room. No safety handholds in the shower so we did not bother for one night. Also, having to walk a fair distance to the breakfast room in 28-degree weather along with all corridors being open to the weather was somewhat uncomfortable. If you are younger, I would definitely recommend this property. However, if you are older like us, I would verify the toilet situation first and/or find another hotel in Sedona.

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to review our property. We are happy to hear you enjoyed your stay and appreciate your feedback. We hope to accommodate you again in the future. Warm Regards, Nicholas Hatcher General Manager

"Tried a new (for us) hotel for our most recent Sedona Visit"

5
MTKANE65, Tucson, Arizona 16/12/2019

Our biggest priority is the Eastward facing views from the private balcony. We try to visit a couple of times per year. Our most recent (previous) visit included an unpleasant experience at a different hotel where we'd stayed 4 or 5 times before. So the Best Western Plus (Arroyo Roble Hotel) was tried this past weekend. We have a new favorite choice in Sedona !

Nicholas0710, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your review! We are so happy to hear you enjoyed your stay. We look forward to seeing you again and appreciate you staying with us. Warm Regards, Nicholas Hatcher General Manager

"Red rock views"

4
Lisa J, Tempe, Arizona 16/12/2019

Clean room with spectacular red rock views. Creek access with swing, chairs, Bbq grills. Comfortable bed. A bit dated but excellent location in uptown Sedona. Close to several hiking trails and Red Rock State Park.

"Outstanding People !! Nice facility. Only drawback - Parking !"

5
RedSox1938, Trenton, New Jersey 09/12/2019

The week before Thanksgiving, we spent a week in Sedona. The folks at Best Western Plus Arroyo treated us so well. Front desk personnel were always at our bid and call. The breakfast, included in the price of the room, was just outstanding. Parking the car was quite an adventure. An up hill climb unless we were fortunate to get one of the upper level spaces. That didn't happen too often. Would suggest management consider preferred parking for their age 80 plus guests who don't require handicap parking spots. Plenty of those are available. Many thanks to all that made our stay so enjoyable. Dan N. Hamilton, NJ

"A Must Stay!"

5
lorenasZ6711XM, Phoenix, United States 08/12/2019

Hotel room was large & clean, it also had a patio overlooking the beautiful views of the red rock mountains. The breakfast room was very clean & well stocked with plenty of hot foods. I would definetely stay here again.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this amazing review! We are so happy to hear that you enjoyed your stay. Your compliments mean a lot to us, and we look forward to your next visit. Warm Regards, Nicholas Hatcher Assistant General Manager

"Great views!!"

5
nmcall, Portland, Maine 07/12/2019

Our experience was very positive from check in to check out. We were greeted by a nice young man at the front desk who was very helpful and polite. Our room was on the fifth floor with a private balcony and a view of the red rocks, overlooking the pool. Although this hotel does offer creek side villas, that would be a waste since you cannot see the beautiful mountain from the villas. Guests also have use of the club house which has a fitness room, outdoor and indoor pools and hot tubs, tennis, basketball courts, raquet ball, and sitting areas if you need to get away from the hotel. The hotel itself is within walkable distance to shops and restaurants. The room itself has a Keurig coffee maker, microwave, and mini refrigerator. The bed was so comfortable as well as the pillows. Yes, this hotel was built in 1983, so it is not "modern", yet it offers many other amenities which should not be overlooked.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for leaving such a wonderful review. We are so pleased to hear you enjoyed your stay and look forward to seeing you again. Warm Regards, Nicholas Hatcher, Assistant General Manager

"Loved it here"

5
Dbailey21, Redington Beach, Florida 01/12/2019

Everything about our 5 days here was awesome. Nice clean room. Great service at front desk. The lodge itself is very rustic and cozy. Loved the fireplace in the lobby with the leather furniture. Sat and played cards and had wine while it snowed outside. The breakfast was the best we have had at any of the hotels we have ever stayed at. Omelette, waffle, bacon or sausage, cereal, yogurt and fruit but lots of different toppings like salsa and pico de gallo, etc. It is also located near all of the galleries and shops. We will definitely stay here next year when we go back.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to leave such a lovely review! Your compliments mean a lot to us and we look forward to your next visit! Regards, Nicholas Hatcher, Assistant General Manager

"Good location, dirty room."

2
Moonproperty, Tampa, Florida 30/11/2019

We had booked a suite with Red Rock View. The room looked nothing like in the website picture. The furniture was old and worn, the bathroom area was very dirty. There was so much dust on top of the safe, a dead bug was laying on the bathroom floor, the outside of the trash can was covered with dirt,....... When we went to have breakfast, the young female waitress only acknowledged my husband. The same thing happened the next day. We decided that for $350+ a night, we did not have to put up with this. We packed our bags, checked out and booked a room at the Hyatt and truly enjoy the rest of our stay in Sedona. I forgot to mention that the mattress was hard as a rock!

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
We are so sorry to hear you had a less than excellent stay with us. Thank you for taking the time to leave your feedback, as it means a lot to us. We do hope we get the chance to accommodate you in the future and appreciate your business. Regards, Nicholas Hatcher, Assistant General Manager

"Great location and property "

5
terik386, Lebanon, New Jersey 28/11/2019

We loved our suite on the creek. Good restaurants and shopping within walking distance and a beautiful, scenic place. Looking forward to coming back and staying longer. Donna at the front desk was helpful in booking our Pink Jeep tour when we arrived. Thanks for a memorable stay!

"Our hotel location perfect"

5
cgelf23, New York City, New York 25/11/2019

Stayed a few nights here and we loved our location. Didn't need the car much. Tour of red rock mountains picked up at the hotel. So many restaurants...art galleries..and much to see within few blocks. At the end of my day, that hot tub was great too! All this with free breakfast was wonderful

"Mountain View"

5
nycsuz1, Minneapolis, Minnesota 25/11/2019

If you are looking for a great location with great views, this is your place. Our 3rd floor room faced the red rocks and we never got tired of sitting on our terrace and looking out. The creek runs right on the property and may be one of my favorite spots in Sedona.

"Location wonderful, staff lacking"

2
Brightiz, Santa Fe, New Mexico 24/11/2019

We loved the location but I felt misinformed on the price and prepayment incentive, be sure you check follow up emails for price changes. Dining staff very helpful, others disinterested. View of hills from room lovely, major construction going on below, so noisy from about 6:30.... crazy time!

"Great but may cost more than anticipated"

4
mark123452015, Glendale, Arizona 21/11/2019

Second stay here. Thought all was redone and property changed hands. But still an amazing place and had not issue with pricing until I found out and we were present to learn it was an alleged sister property. My quote worth the money spent sadly not pleased! Staff and villa was great but expected more due to price and previous expedition and more importantly anticipation of a new hotel brand. May return with all resort based upon pricing.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to review our hotel. We appreciate your feedback and look forward to your next visit. Regards, Nicholas Hatcher, Assistant General Manager

"Can't drink the water!"

4
Ina367, Anchorage, Alaska 20/11/2019

I toggled back and forth on spending the $348.00 a night for this hotel, but it was worth it to be in the central heart of Sedona. That said, selecting a patio room is preferable. Otherwise a balcony is confined. The room was fine, but not really that clean, the rooms are old, the pool in November not even cleaned. But made the best of the amenties like walking right out onto the main tourist drag and being in the Sedona experience. The supposed free breakfast is like all the other free breakfast. Pass. What they don't tell you is the water is not even potable. And all the vending machines sold out of water. Arrive with supplies. Note: In November outdoor pools are NOT heated.

"Beautiful views and wonderful location"

5
Darlene T, Kansas City, United States 14/11/2019

The hotel has beautiful views of the Red Rocks and is equipped with all the amenities you need. The breakfast is much more than continental and provides you so many choices. We always left full and happy. The staff is very friendly and accommodating. Lastly, the location is so conveniently situated to provide many opportunities for lunch and dinner options within a quick walk.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Darlene, Thank you so much for this kind review. We are glad to hear you enjoyed your stay and the amenities we have to offer. Thank you for your kind compliments and we hope to see you again soon. Regards, Nicholas Hatcher, Assistant General Manager

"Breathtaking View"

5
User 14/11/2019

We stayed in one of their Signature Suites...beautiful view of the mountains. Steps away from all the shops and restaurants, perfect location. Will definitely stay again Friendly staff from check-in to check-out.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for leaving this wonderful review. We are happy to hear you enjoyed your stay and look forward to seeing you again. Regards, Nicholas Hatcher, Assistant General Manager

"Very nice short stay"

5
FourUpstate, Camillus, New York 13/11/2019

We greatly enjoyed our recent stay at this hotel. Eric at check in was wonderful, answered all of our questions. the room we had was #107, first floor with 2 queens. The room was fine, the beds comfortable. Lovely view and having the first level patio was very nice. We utilized the club house to play pool, which was fun. We also walked down to the Creek, and this area is lovely. We enjoyed a very good breakfast in the morning. The women working at breakfast were wonderful. Overall a very good stay, I recommend this hotel.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this lovely review! We are glad to hear you enjoyed your stay and the amenities we have to offer. We look forward to your next visit! Regards, Nicholas Hatcher, Assistant General Manager

"Visit is fine"

4
Azucar100, Kenilworth, New Jersey 04/11/2019

I have a very different review from previous reviewer. Our room is on 5th floor, and while not luxurious, it is very comfortable. Bed is comfy, breakfast is more than adequate, and convenient to all the shops. Room is very clean and nice. Only cons: sliding door to balcony sticks a little, and the soaps and lotions are all citrus, which is not appealing. Otherwise, unless you're looking for the Ritz, this place is just fine.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and hope to see you again soon. Regards, Nicholas Hatcher, Assistant General Manager

"This Hotel Severely Needs Cleaning, Updating, and an Overall Remodeling"

1
User 02/11/2019

I usually don't post hotel reviews, but my experience there was so bad I had to leave a review. We were in Sedona for a 10 vacation, so we decided to stay in the Uptown Sedona and chose to stay at the Best Western Plus Arroyo Roble Hotel & Creekside Villas. I reserved a Signature Room (Room 114), which sounds like an excellent choice, but it was nothing like the picture on the internet. Although the view from our room was great, everything else was pretty disappointing. The hotel room was a cave, extremely low ceiling, with a lovely yellow-orange from the 1970s which is probably the last time it was updated. This was not the worst of it, the room had a foul/offensive odor, and was not cleaned well, socks were almost black after walking around on the carpet, hair in the shower, that was not ours, and dust cover every surface. The other amenities we found were a few dead pest (I have pictures to prove it). In short, the room was a cave. We ate breakfast 2 mornings, first morning eggs were extremely watery. Second morning eggs were better but the female attendance basically ignored my wife, as if she was not even there. They would address me, but not her. This made us not want to go back to restaurant the rest of our stay. Overall, for $339+ per night, we expected better. This hotel severely needs cleaning, updating, and an overall remodeling. The moral of the story, we lasted 3 nights out of 10, promptly move to the Hyatt Residence Club Sedona, Pinon Pointe. We did not have the view from our hotel room, but it was clean, comfortable, and pest free. This was our first and last time staying at Best Western Plus Arroyo Roble. I will never recommend this hotel to anyone.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to write us a review. We are sorry to hear that you had a less than pleasurable experience and will pass along your comments to our housekeeping staff. Thank you for staying with us. Regards, Nicholas Hatcher, Assistant General Manager

"Good Value and Nice Accommodations"

4
JEandDM P, Pittsburgh, Pennsylvania 29/10/2019

Very nice view (request a high floor). Breakfast was very good (and free). Check-in staff was very courteous and prompt. Excellent location. There was a slight smell of disinfectant in the room that annoyed others in our party, but it wasn't that big of a deal to me; better clean than the alternative. Bed was very comfortable.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay and look forward to seeing you again soon. Regards, Nicholas Hatcher, Assistant General Manager

"Perfect home base...."

5
spchmom53, Baltimore, Maryland 28/10/2019

We spent 5 nights at the BW Arroyo Roble hotel. We never stay in chain hotels....but we selected this hotel for several reason and I'm so glad we did. The location was excellent ...we had a 4th floor balcony with rock views plus we enjoyed our daily walks thru the property down to Oak Creek and appreciated the quiet green space to counter the busier city space...just lovely!. It was great to have free parking, and we walked to many places and restaurants without even using the car. The room was spacious, clean, basic amenities. The breakfast room was also spacious, and kept very clean and filled by a dedicated and pleasant staff. We appreciated the 3 hr window, 7-10, so we could still have breakfast after returning from a sunrise walk....not often the case in a B&B. The online reservation system, the online precheck-in, the front desk staff, am and pm, were all great. We would definitely stay here again when we return to beautiful Sedona.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you so much for this outstanding review. We are so glad to hear that you enjoyed the amenities we have to offer, as well as our location and breakfast. We look forward to your next visit and would like to thank you for staying with us. Warm Regards, Nicholas Hatcher, Assistant General Manager

"Excellent - choose a room with view of red rocks"

5
FellowTaveler2, Narberth, Pennsylvania 26/10/2019

Excellent breakfasts and very friendly and helpful staff. View is worth paying the extra charge, even if the hotel is a bit pricy. Overall, a good deal and I would recommend it nightly. The Uptown area is a bit commercial, but that's what your car is for - get out and hike, find good restaurants.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this lovely review. We are very happy to hear you enjoyed your stay and appreciate your recommendation. We look forward to your next visit. Warm Regards, Nicholas Hatcher, Assistant General Manager

"Comfortable accommodations in a beautiful setting"

4
desertheat22, La Quinta, California 17/10/2019

The Arroyo Roble Creekside Villas are located in “uptown” Sedona very close to many restaurants and shopping. A great spot within walking distance to most places however you have to negotiate a very steep hill to get there. That steep hill is also what stands between you and the free breakfast every morning. Not a big issue for those who have not yet reach retirement age, however we drove to breakfast each morning. On the subject of breakfast, most reviews I read before booking this resort raved about the breakfast. The serving room was very clean and the associates kept everything stocked and were clearing tables as fast as the guests were finishing their morning meal. The hot items consisted of sausage, scrambled eggs, oat meal and a waffle maker. By the fourth morning of the same selection I inquired if they always served the same breakfast meat and the attendant told us they had bacon and ham earlier but ran out. I don't set my alarm when I'm on vacation just to get to breakfast before they run out of items. The villa is very nice. As the reviews mentioned the décor is somewhat dated however the unit is well maintained and very clean which is more important to me when I'm staying somewhere for a week. The kitchen is well equipped and the TV's are newer models with a nice entertainment system in the living room. Our unit had the bedrooms on the second floor each with their own bathrooms and a half bath on the ground level. One person in our party has difficulty with stairs and when we inquired if the ground level bathroom had a shower we were told it did not but there was a handicap accessible shower in the pool area.(?) If climbing stairs is a challenge for someone is making the hike to the pool any easier? There are balconies off the living room and each bedroom but we were disappointed that none of them had views of the spectacular red rock mountains. For the last 9 months I've been dreaming of sipping my morning coffee on the balcony admiring those majestic red rock canyons. The trees are nice but not why I came to Sedona. We are very familiar with staying in properties affiliated with our timeshare and understand we only get housekeeping service which consist of “trash & towels” once sometimes twice during the week. We received fresh towels once and took out our own trash. We will always return to beautiful Sedona, just not sure we'll be returning to the Arroyo Roble Creekside Villas.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to leave us a review. We appreciate your kind feedback and hope we get the chance to accommodate you in the future. Regards, Nicholas Hatcher, Assistant General Manager

"Vacation in Arizona"

5
User 13/10/2019

We stayed at Best Western in Sedona and Scottsdale and we very pleased with their accomodations. I know people say I would rather stay at a Hilton or Marriott, but I can tell you that these two locations were wonderfully placed and had great amenities and breakfast. Sedona was in downtown Sedona (walk to stores and restaurants) and had a beautiful view of one of the montain ranges. Scottsdale was within walking distance to old town Scottsdale and had a view of Camelback Mountain. The accomodations were really nice and the free breakfast was expansive and delicious.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Ana, Thank you so much for this amazing review. We are glad to hear you were able to enjoy our property and look forward to seeing you again. Regards, Nicholas Hatcher, Assistant General Manager

"Friendly service, great breakfast, and perfect location"

1
User 13/10/2019

Great location right in Uptown Sedona. Walking distance to all the shops and restaurants and since it's at the end of the shopping, easy access to the road. The service was awesome. My friend had an issue with the vending machine and they gave her two water bottles and a "sorry for your inconvenience" bag.l, which was unexpected. Would definitely stay again, but pay a bit more for the view of the red rocks.

"A Nice Place and Nicely Placed"

5
User 06/10/2019

We booked our stay through AAA, trusting and hoping that our hotel would be within walking distance of restaurants and attractions. Not only is this hotel nicely placed, it includes amenities that most other hotels can't offer because of its affiliation with the Arroyo Roble Creekside Villas. Our room as spacious with a great mountain view and we took advantage of the steam room, pools and spas at the Villa. Each day and evening we walked along the charming main drag, visiting shops and retaurants. There's ample parking and it's an easy (and sometimes beautifully breathtaking) ride to nearby attractions. A very nice breakfast is included and it was a pleasure to meet Sarah, a hotel employee who was extremely helpful throughout our stay, whether at the front desk or in the dining area at breakfast. She is a true jack of all trades at the hotel.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for this amazing review. We are so happy to hear you enjoyed your stay. We will be passing along your compliments to Sarah and we hope to see you again soon. Regards, Nicholas Hatcher Assistant General Manager

"Laid Back, Quiet, Sublime"

5
hollingworth51, Pemaquid, Maine 01/10/2019

We were two older women (school chums) spending 12 days in Sedona. This hotel was a wonderful location for us. Very good breakfast each morning with inside or patio tables; attended. We walked one to three blocks each evening for dinner and- with a rental car- explored the further reaches by day. Eric and Justin on the front desk were friendly, professional and easy-going. Easy parking. Red-Rock view room (107) was perfect. Hoping to return in 2020. The entire grounds are tidy and well-kempt; the whole hotel is quiet and peaceful. Pool is quiet and lovely. Missing this place...

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you so much for this amazing review! We are so glad yo enjoyed your stay and appreciate your compliments about our hard working front desk staff. We will be passing along your comments and look forward to your next visit. Regards, Nicholas Hatcher, Assistant General Manager

"Just About Perfect!"

5
Scanmike, New York City, New York 27/09/2019

Nothing but great things to say about this hotel. From the welcoming and helpful staff (especially guy at front desk and girl who worked the breakfast room) to the room and the facilities...just about perfect. Not what I would expect from a Best Western. Even the quick breakfast buffet was very good, especially the waffles and fresh cut fruit. Much better than all the other chains offer. The room was large with a great bathroom and beautiful view of the red rocks. The hotel is on the strip, which is convenient, but also allows you to escape the touristy feel of Sedona. There are two beautiful pools, a sauna and steam room and a game room with ping pong table and pool table. The rooms along the creek are very peaceful and serene. There is also a laundry room, which we did take advantage of. Would definitely stay here again. Very impressed and it changed my opinion of Best Western.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your kind compliments and this amazing review. We are happy to hear you enjoyed our breakfast and the views our hotel has to offer. We look forward to your next visit! Regards, Nicholas Hatcher, Assistant General Manager

"Beautiful Scenery & Perfect Location"

5
JamieHtravels, Wisconsin 25/09/2019

I surprised my mom w/a girls week in Arizona and chose this hotel based on the scenery and location. When we arrived she was amazed and it was better than I had expected. The views are unbeatable and it's literally behind the main strip of downtown Sedona so you can leave your hotel and walk to all of the shops and restaurants. The staff was helpful and friendly, the room was clean and large and the views were perfect! We had room 101 on the first floor which was great because the pool was right in front of us so we could jump in after hiking all day. The grounds are full of plants and trees, there are two pools, a rec center with a hot tub and a creek nearby. Breakfast had a good variety and there was coffee available in the lobby at all times. I would stay here again and suggest it to family and friends.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Jamie, Thank you so much for this review! We are so happy to hear you and you mom enjoyed your stay. Thank you for recommending us to others and we hope to see you soon! Regards, Nicholas Hatcher, Assistant General Manager

"Beautiful views and so much more!"

5
Joe W, Pittsburgh, Pennsylvania 24/09/2019

We LOVED our stay at this Best Western!! What a great property. Staff was super. Room had a fantastic view. We enjoyed dinner and drinks on the balcony, and loved the included daily breakfast. Great location too, just far enough away from the cheesy tourist shops yet close to all the best scenic trails. ALSO - Loved the quiet and scenic creekside seating areas. We did not want to leave this place!

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Joe, Thank you so much for this amazing review! We are so happy to hear that you enjoyed the many amenities we have to offer. We look forward to your next visit. Regards, Nicholas Hatcher Assistant General Manager

"The View"

5
User 23/09/2019

Room was comfortable and spacious and the decor was great. The view from our 5th floor room was spectacular of the red rocks. Pool was pleasant. Hotel was in great proximity to all restaurants and shopping and was easy walking to all.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
John, Thank you so much for your review! We are happy to hear you enjoyed your stay and hope to see you again soon. Warm Regards, Nicholas Hatcher Assistant General Manager

"Very pleased."

5
User 22/09/2019

Great view from balconey, very helpful and friendly staff, walk to dinner and shopping. Recommend get a red rocks view room for sure. Great location. Nice breakfast, easy. Room was nice, comfortable, as advertised.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you so much for this amazing review! We appreciate your kind compliments about our staff and are happy to hear you enjoyed many aspects of our property. We look forward to your next visit. Warm Regards, Nicholas Hatcher, Assistant General Manager

"Average Hotel"

3
Kevin K, New Orleans, Louisiana 22/09/2019

All the rooms open onto a corridor that is open air on both ends and the middle, strange setup. The staff is friendly and very helpful. The room was clean and comfortable. Though there is an elevator for the several floors of the hotel, the building and grounds are not very accessible. If you have mobility issues, this hotel is not for you. The building is set down the hill from the street, down a steep driveway or two flights of steps if you are walking. The pool area is down several flights of external stairs, making it useless to me with a bad hip. The regular parking is at the very bottom of the hill. You have to traverse several flights of stairs to get from your car to inside the building, or walk up a steep street. Breakfast is served in a building across the parking lot. Everyone was complaining about the scrambled eggs being too runny and raw for the days we were there. The bacon was thick slice but was cold, despite being in a heated buffet. Same for the ham and pork sausage. The sliced fruit okay. Pastries were dry, like days old. The coffee was okay; orange juice was good; they only had 2% and skim milk, which tastes like water. The breakfast was a disappointment. Go down the block and find a much better breakfast at any of the other restaurants on the street. There are better choices in Sedona. The views from the back of the building are wonderful, we sat and stared at the mountains till the sun set. Then watched the full moon rise over the peaks.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Kevin, Thank you for taking the time to review our property. We are sorry you had a less than excellent experience and do hope we get the opportunity to make it up to you in the future. Warm Regards

"Great views off balcony "

4
User 18/09/2019

We reserved a balcony hotel room overlooking the grand views of the beautiful mountains of Sedona. Large room with microwave, fridge. The king bed was very comfy and firm. Be careful not to shut the balcony door while sitting outside, it locks..staff was called to unlock it..it's a child safety door, so they say??? We visited Sept 16, 17th and we were awakened by 5:30 a.m. with construction trucks each a.m. Not relaxing if you want to sleep longer.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to review our hotel. We appreciate your kind comments and are happy to hear you enjoyed your room. We hope to see you again soon. Warm Regards, Nicholas Hatcher Assistant General Manager

"Great location"

4
Heather L, Goodyear, Arizona 10/09/2019

Stayed for a long weekend to enjoy downtown Sedona, and Oak Creek. Down the hill from the main hotel is the perfect creek access. I recommend you drive and park closer to the creek, because the walk back up can be tough. The creek has some deeper areas to jump, and swim. The area feels very secluded and removed from the busy city. There are some rocky areas, but made it fun to climb through. We stayed in the main building, with a view, and it did not disappoint. We were able to just park on the hotel property and walk only a few minutes to get to shops and restaurants. The room was very clean, wasn't large but had what we needed. You are able to enjoy the club house with your hotel information. There is an indoor pool that extends outside, and an indoor hot tub. A game room with fun things to do, a steam room and sauna. The property by the creek is beautiful. Pretty sure this is where fairies live.. There are swings to enjoy. bbq area, lawn area with seating and a small playground. Creek access near the playground but not swim-able, however a great place to hike around and enjoy the beautiful trees. They offer breakfast, and although it wasnt great - we enjoyed a muffin and coffee while watching the sun come over the mountain. In the evening the parking became slim as everyone was downtown - so park before dinner rush!

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Heather, We are so happy to hear you enjoyed out location and creek access, as well as other aspects of our property. Thank you for taking the time to write such a lovely review of our property and we hope to see you again soon. Warm Regards, Nicholas Hatcher Assistant General Manager

"Beautiful red rock views"

5
rankind, Novato 07/09/2019

This review is way overdue as we were in Sedona Nov 2018, but I can't ever forget that beautiful majestic place. Staying at Best Western Plus Arroyo was perfect!! Clean, great service, nice breakfast offering, and ideal location just walking distance to downtown; shops; restaurants. The BEST part is the spectacular views of the red rocks. So wonderful waking up to that view... so tranquil. Loved our stay. Will come again.

"Could be a 5 :("

3
User 02/09/2019

The hotel is very nice, amazing views, and very clean. Plenty of parking. Very nice pool area. Quiet and comfortable. Breakfast was lousy. It was served from 7 to 10 a.m. I went at 8:30 a.m. and most of the food was gone. I have to request everything. The frittata was disgusting, the blueberry muffins just out of the refrigerator, and they did not have spray for making the waffles so they got stuck to the waffle maker. It is an expensive hotel and the breakfast should be much better in quality and variety. Sarah is very nice, all the time cleaning and trying her best to make people feel comfortable. By the way, I have to wait almost 20 minutes for the nasty frittata because the kitchen guy was in the bathroom. Really?

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Paula, Thank you for your compliments about our hotel. We are sorry to hear you had an unpleasant experience with our breakfast. Thank you for your feedback. It really means a lot to us. Warm Regards

"Fantastic views"

5
Geoff Y, Newcastle upon Tyne, United Kingdom 01/09/2019

Stayed for 3 nights with a room and balcony on the 3rd floor which had great views of the red rocks, Sedona is such a lovely place. One early evening the in room safe would not open, guy on desk could not open,called his manager who came back to work to try,but couldn't so called maintenance who came a few hours later, however the manager Nicolas arranged and paid for our evening meal as all of our money and credit cards where in their, fantastic service and thank you. Room was a good size and always clean, likewise the pool area. Wasn't so keen on breakfast but it was fresh and clean. Do not hesitate to stay here as it's a the beginning of the town with lots of Choi to eat and shop.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Geoff, Thank you for this amazing review! We are so happy to hear you enjoyed your stay. I'm so happy we were able to help you sort things out. We look forward to your next visit with us. Regards, Nicholas Hatcher, Assistant General Manager

"Great location"

4
Darla777, Sunset Beach, North Carolina 23/08/2019

First time at this hotel and was pleasantly surprised....We had a suite which was only on the second floor but we still had a decent view of the mountains. Erik was very helpful with checking in booking excursions, directions and where to eat. This Best WEstern does provide a decent breakfast, my only complaint would be for the early morning excursions the cafe doesn't open until 7 am, and it was hard to find somewhere to eat. Since they book the excursions, they should provide something so you can eat prior to leaving. The rooms were neat, not brand new, but clean...housekeeping is available, but you do need to leave specific instructions, such as one day she didn't leave toilet paper we only had 1/2 of roll left, we did call the front desk to get another roll, and the gentleman who answered was extremely rude and refused to bring us another roll, we were told to call back when we ran out....We did run out in the middle of the night and used tissues, and we complained at the front desk, the night manager was very nice couldn't apologize enought to us and gave us a small credit for our inconvenience. I am not going to ding this place for one lazy employee since the problem was taken care of and hopefully the employee was sent to training 101 how to deal with guests....The next day we also told the housekeeper to leave enough toilet paper....Other than that, we did enjoy our stay, the hotel is locate in the heart of the downtown, many stores, restaurants and events are in walking distance. We even walked to our tours with Arizona Safari Tours one block away (which we would highly recommend over the pink place).....Pools are nice again clean, towels are available, you can walk to the creek, but it is difficult to get to...they offer a variety of rooms....Shout out to Erik and the lovely night manager who made out trip truly an anniversary to remember!

DanB5134, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Darlene, Thank you for your kind compliments about our staff. We will pass along your compliments to Eric. Your feedback helps us see where we shine, and where we can improve. Thank you for taking the time to review our hotel, and we hope to see you again in the future. Warm Regards

"Great hotel!! We will definitely be back!!"

5
Kelly R, Mechanicsburg 23/08/2019

Clean, friendly staff, great views, close to town and on the river. What more could we want?? The breakfast is great and view is amazing! Plenary of parking and amenities including two pools a fitness room and game room!

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Kelly, Thank you for your kind comments about our staff and breakfast! We appreciate your positive feedback and look forward to seeing you again in the future. Warm Regards, Nicholas Hatcher, Assistant General Manager

"BEST Best Western "

5
Allisonspring, Asheville, North Carolina 18/08/2019

We stay at Best Westerns when we road trip with our children. This was an extraordinary experience that encompassed the most wonderful of service, a delightful breakfast, location, views, and amenities galore. In addition, we booked a Pink Jeep Tour and it picked us up at the hotel. We were within walking distance to the main part of Sedona that allowed us to walk to a few restaurants, gelato, and shopping. The price was so good for all that you received in Sedona! Highly Highly recommend.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Allison, We are so happy to hear you enjoyed your stay with us. Thank you for your kind review and we hope we will see you again in the future! Regards

"Excellent Views and Breakfast, Odors In Room"

3
speakingofsongs, San Jose, California 13/08/2019

We had a three day visit to Sedona. Our room was on the top floor where we saw the beautiful and majestic mountains in Sedona. Wow! Unfortunately, our room had a very bad smell and after a few hours our eyes were watering and our noses stuffed up. Maybe it was the AC or the carpet, but it made staying in the room unpleasant. We didn't mention it to the front desk because we loved the views and didn't want to be moved to another room. The breakfast in the mornings were excellent and deliciously prepared. Well done.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for taking the time to review our hotel. We are sorry to hear that there was an issue with your room. Thank you for you kind feedback about the amenities we have to offer, and we hope to see you again soon. Warm Regards

"Worth the money - fabulous view."

5
Eilis W, New York City, New York 13/08/2019

It's all about the view. The hotel would be average if it wasn't for the spectacular red rocks behind it. Great for sunrise and sunset photos. Pool was nice and breakfast was ok. Nothing special. The staff was friendly and helpful. The property is spacious so the pool and exercise room are set away from the hotel. There is also a little stream at the back of the hotel which was nice to visit. I loved that we could leave our car in the car park and explore the town. Lots of restaurants and shopping nearby. You can drive out of the town to the famous Chapel of the Holy Cross. Worth a visit and about ten minutes drive.

Nicholas0710, Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Eilis, Thank you for taking the time to review our property. We appreciate your kind comments about our staff and hope to accommodate you in the future. Warm Regards, Nicholas Hatcher, Assistant General Manager

"Best Affordable View Property, Convenient Location"

4
PrairiePaddler, Madison, Wisconsin 08/08/2019

This is the last hotel on the way out of Sedona at the north end, but all of uptown Sedona is in easy walking distance. Parking was never a problem when we ventured out to trailheads and to other parts of the town. The property includes shaded frontage on Oak Creek where there are tables, chairs and grills, a great spot for a picnic lunch. Convenient location, views, excellent breakfast buffet, and the high caliber of the staff earn this property its high ratings here. It's a dated facility showing its age, modestly furnished, and our room had a strong unappealing musty odor I had to mask with a scented spray. Our otherwise grand view of the nearby rock formations was marred by parked heavy construction equipment at the foot of the property. Still, it is a bargain by Sedona standards and, all things considered, a satisfactory base for exploring the Sedona area.

"Great weekend in Sedona at BW"

5
550bryan, Los Angeles, California 06/08/2019

Sedona is other worldly beautiful, staying here made it easy to enjoy it, in the evening our family loved the pool, daytime we were in the creek when we weren't out and about in Sedona. Staff was very helpful, nice place for fair prices considering how much they provide.

"Great View and very convenient location"

5
ArleneM322, phoenix 06/08/2019

There is a creek near their villas which is less than a 2 minute drive or you can walk there in about 5 minutes. The creek is very private and clear. Since it is right in Uptown Sedona, the shops are conveniently located. Between the creeks, pools, game room and shops, you do not need to drive the entire time you are there. The location and amenities are extremely convenient and the entire staff is very welcoming and friendly. We can't wait to go back!

"Vacation with my Honey"

5
Rolling_Stone51, Redding, California 04/08/2019

Arrived at Sedona, we had a room with privacy and an amazing view of the majectic Red mountains. Very upscale hotel. Front desk attendens were friendly and hepful. Perfect location near the shop in Sedona. The choice of three pools was awesome! After a busy day of shopping, touring, eating, the pool and jaquzzi were perfect, Great place for couples of familis.

"Comfortable Cottage"

3
NFMom, Mahwah, New Jersey 30/07/2019

The cottage was off on its own with it's own access road, which also apparently served as a storage ground for some dump trucks. So while you had a beautiful view of the red rocks while looking up, it was marred by two or three dump trucks that were being stored there. Couldn't get a good picture outside the door due to that fact. The property also had a nice little wicker set on the front porch, however, the pads were worn and torn and probably hadn't been tended to in a while. Upon first entering, there was a stale smell in the air, as if the cottage had not been used in a while and management probably ran in to blast the A/C. Thankfully, that dissipated after a few hours. The king bedroom was a very nice size with a TV, dresser, end tables, a upholstered chair, and double closet which housed a safe. However, it was not very large and could not fit a 13" laptop. The queen bedroom was adequately sized with two end tables only and contained a small closet. The main living area consisted of a pull out sofa, a club chair with ottoman and another upholstered chair, along with several tables. There was also a dining set with four chairs off to the left. This area also had a bar sink, a small microwave and a full sized coffee pot. The bathroom had a jetted tub/shower combination with an odd tub faucet that was difficult to turn. The shampoo/conditioner/bodywash dispenser attached to the tub wall contained no name brands and hardly lathered. On the plus side, the beds were very comfortable, as were the pillows. The breakfast options were very good and changed each day. The one staple was the make your own waffle maker. The location was right at the edge of the main street and was probably a short walk to town. Front desk was polite and pleasant. While it was a comfortable cottage, some things could be changed to make it better.

"Sedona 1st trip"

5
fergusondk2017, Orchard Park, New York 28/07/2019

We drove down at night so we did not see anything. We opened our shades in the morning and we were blown away with the view. Great value and extremely clean. Fantastic breakfasts. Everyone is very friendly. Great location for village walking and shopping. We will return again at some point.

"Terrible customer service in a great location"

2
User 27/07/2019

With so many hotels in the area I would choose another. I was truly looking forward to my stay here. I wouldn't say they were much cheaper even though they are next to very expensive hotels and the decor was dated. We didn't mind because the location was beautiful however my opinion completely changed the moment we walked into the building. There was one person working the front desk. She was on a call and didn't even greet us with a look. She spent ten minutes being horrifically rude to someone on the phone and then was terribly rude to us. We then decided to take our business elsewhere. The hotel is in a great location but the staff (obviously my interaction was just with this one gal) was rude. I would (and did) pay a little more and went elsewhere.

"Great Staff, Beautiful location"

5
KB231blue, Upstate New York 25/07/2019

We stayed one night here and I wish we could have stayed longer. The turn for the parking lots is easy to miss with all of the construction. There are three lots behind the property descending a hill. So there are a lot of stairs to get back up to the hotel and the elevator. We were assisted by Matthew who drove a golf cart down to our car and transported us and our luggage back up to the lobby. He was a great first person to meet at this establishment. He was extremely friendly and helpful with meeting all of our requests and answering all of our questions. It was nice to have two luggage racks in the room and we enjoyed the small balcony attached to our room. It was prominently displayed that the balcony doors were self locking so we were afraid we would lock ourselves out but we didn't! The beds were comfortable and the only thing we found lacking was a bar of soap for the sink, there was a dispenser in the shower but nothing at the sink. We were given a breakfast to go because we were getting up before dawn for a Hot Air Balloon ride and didn't know the time we would be returning. There was a pool that looked nice but we didn't have enough time to use it. The hotel looked to be within walking distance of the bustling downtown and I felt the staff really went out of their way to be helpful and make our stay an enjoyable one. I would definitely stay here again when I visit Sedona.

"GREAT VALUE!"

5
3redhedz, scottsdale 25/07/2019

Amazing spot with the best views!! Can not go wrong for the price! We really enjoyed our stay! We have stayed at many high end hotels in Sedona and this hotel by far had the best view! If you are looking for a less expensive hotel this is the spot!

"Wonderful hotel in an awesome location."

5
User 24/07/2019

Located right in the heart of town with beautiful views. Front desk went above and beyond with check in. The property is quiet and the rooms are very clean. The breakfast was far better than most hotel chains in this class. I think the cost is in line with or better than most of their competition. Highly Recommend.

"My stay for 2 nights in July 2019"

4
Vikram B, Hollywood FL, United States 16/07/2019

Our room 401 with a private balcony of the red rocks was awesome. The AC works fine with the wall control. Not enough lighting in the room as you can't keep the drapes open as it's needed to keep the sun and heat out.

"BW Sedona - great place"

4
User 14/07/2019

This property is located in downtown Sedona close to sites, shopping, and restaurants. Much is walkable. Professional and courteous staff. Gorgeous views of the landscapes. We would definitely stay there again.

"perfect place to stay"

5
DragonDad, Niles, Ohio 12/07/2019

Staying here put us right in the middle of all that is downtown Sedona... plus, our balcony view of the Red Rock was amazing. The outdoor pool also offered spectacular views of the Red Rock. Could not have asked for a better breakfast offering, either. We would DEFINITELY stay here, if we ever revisit Sedona.

"Great location"

4
jtex4, Houston, Texas 09/07/2019

This hotel is a moderate hotel that is very well located in uptown near many shops and cafes. The rooms are modest with comfortable beds. We had a premium room in the main building with an awesome view. The bathroom is on the lower end of moderate. There are no bathroom amenities such as shower caps, bar bath soap, etc. There are shower gel, shampoo, conditioner containers on the wall which we had to request to be filled. The front desk was as helpful as can be (considering what they had and didn't have to work with- concerning amenities). There is no bottled water provided in the room, must pay $1.75 at the desk. The pool is adequate and it too has a great view. The breakfast buffet was a pretty standard full buffet with good variety. There are no paper or Styrofoam coffee cups to take coffee from the place. All in all we were comfortable and safe and in a great central place to explore Sedona.

"Explore the town for better breakfast "

4
Rosen_bean, Sonoma County, California 08/07/2019

LOCATION- This hotel is walking distance to restaurants & shops. FREE PARKING ROOMS- The rooms were a great size. The sink is located outside of the bathroom. Our mirror in the bedroom was FILTHY. Beds were comfy. INCLUDED BREAKFAST- If your option includes breakfast it is very basic don't expect much. Breakfast felt very rushed. Employees started putting up chairs and food away as people were still eating. The hotel should consistently provide fresh breakfast up until 10am when it ends and not slack off the last hour. If you go the last hour your just getting the scraps and bottom of the trays if any food is actually left over. POOl- Pool isn't as big as I expected but, got some pretty cool pictures at the pool with the beautiful backdrop!

"First time in Sedona"

4
Journey66288741171, Princeton, New Jersey 08/07/2019

Nice grounds and amenities great location. Access to oak creek a surprise bonus! Breakfast had a nice selection. Room as expected - staff friendly. Would stay there again. Good value. Wonderful views.

"Great Location"

4
E737AZalbertoa, Tucson, United States 07/07/2019

Overall a pretty nice hotel. The rooms were almost clean (minus the expired bottle of pills we found behind the sofa), and the location to several of the tourist areas is fantastic. As a guest you also have access to the clubhouse behind the hotel, which unfortunately we didn't get to use much (our own lack of time). We did use the pool, but that was about it. The other amenities like the racquetball courts, ping pong, pool, and game room would have been neat. The breakfast could have used some variety (meaning they serve the same eggs with a side of sausage every morning) - and it wasn't bad but wasn't great either. It does the job if you're fine with a waffle, muffin, and dry cereal. I say this because the eggs and sausage just didn't taste quite right, the milk for the cereal was watered down, and the fruit was near expiration. However, it was sufficient to get the day going and the dining area was spacious. The coffee and juice selection was good. My favorite part of the hotel was the amazing view from our balcony. If you've been to Sedona you know how fantastic the mountain views are, and the views you get from the back of your room do not disappoint!

"Lovely"

5
MT_Bertram, Lawrenceburg, Kentucky 02/07/2019

We recently stayed 6 nights at the Best Western Plus Arroyo in Sedona. It is located very conveniently in the shopping/dining area of Sedona which was the perfect location for our family. We easily walked to restaurants and shops yet the views from our patio room were stunningly beautiful with mountain views!!! Best of both worlds!!! There are swings/chairs next to the creek in the back of the property which is very relaxing and available for guests to enjoy. The front desk/housekeeping staff were very attentive, kind and helpful. The complimentary breakfast was fresh and tasty and had not only cereal and pastries but potatoes, eggs, bacon or sausage, fruit, etc. The staff in the breakfast room were efficient and we were epecially impressed by a young man (teenager) who was very busy keeping the dining area clean and always greeted us with a smile. Our room (2 beds) was clean, comfortable and spacious enough for a cot for our son. Parking was ample and the pool was clean and inviting. We used the guest laundry once which was tidy and convenient. Overall, our stay was very pleasant and we would definitely recommend it to others.

"Priced too high"

3
User 01/07/2019

Wifi was not very good. Bed for me was too soft as and pillows too flat. Overall was nice. Staff was friendly. The view was beautiful. I think the price was too high but given the location I get it. Loved walking down to the creek and listening to the water hitting the rocks. I will give it another try next year but will take advantage of the amenities more.

"Beautiful property; Excellent service"

5
CAS815, Ripon, California 24/06/2019

We stayed here for 4 nights in early June. The location is perfect for walking through the old downtown area. There is an abundance of restaurants and bars located here. The desk manager checked us in, and he was very courteous, helpful, and professional. We stayed creekside at a villa, and thoroughly enjoyed our accommodations. The breakfast was an easy drive up the hill, and had many offerings. The room was kept clean, and the food was plentiful. Really enjoyed the fresh fruit! Everyone we encountered was very helpful. We would like to make a shoutout to Matt who even called us to make sure our room and stay were up to par. We really enjoyed the master bath in the villa...it was like being in a spa. We would highly recommend this property and when we return to beautiful Sedona, this will be our home away from home. Wonderful memories from a terrific stay!

"Amazing View from our Balcony"

5
User 23/06/2019

We booked the Best Western not knowing what to expect. When we arrived, we were thrilled to see that we had a fabulous room with an amazing view of the red rock cliffs of Sedona. It is one of the best rooms we have every had including a roomy balcony, comfortable bed, and the view couldn't be matched!

"Great Location"

4
long_karen, Livermore, California 23/06/2019

We just returned from staying at this Best Western and we were very happy! Great location as walking distance to the downtown. Room was clean and nice deck that faced the mountains which we used quite abit. The breakfast was fresh with a pretty good selection of fruit and food. We were satisfied and would recommend and stay here in the future!

"Great Place and close to shopping and restaurants all staff was helpful and friendly. I would recommend to all friends"

5
Relax49106679252, Odon, Indiana 23/06/2019

This is a great place to unwind, there is plenty of parking. The room was clean and comfortable. The room was very quiet and the views of the Red Rock Mountains were spectacular to say the least. We will definitely stay at this property again!! Thanks!!

"Great view but needs work"

3
petersam, Westwood, Massachusetts 21/06/2019

I know people seem to love this hotel and I really wanted to. The view was amazing! The prices weren't cheap because of that. However, the property suffers from a lack of care in the rooms. Our screen to the balcony with the amazing view was broken and the sliding glass door both warned you it would lock behind you if you closed it (to keep out the bugs since the screen was broken) and was fortunately unable to lock. The bathroom was dim, had a weak fan, and the amenities in the shower were almost unusable. You had to pump them vigorously just to get enough shampoo or body wash to create a lather. And the soaps were tiny, requiring a repeat trip to the desk on a two night stay. By the way, the lobby coffee is some sort of instant and the hot breakfast buffet was not hot. I'd say you get what you pay for, but at over $300 a night including taxes it didn't feel like it.

"A perfect location with a mountain view in Uptown Sedona"

5
R1878XHamyh, Phoenix, Arizona 19/06/2019

We stayed for two nights the second week of June. Our friend had chosen the hotel, and we were pleasantly surprised by both the location and the view! You can walk to all of the shops and restaurants in Uptown Sedona easily. The room had a large balcony with chairs and an incredible view of the mountains. We also overlooked the pool. It was fun getting up early to see the sunrise. The Oak Creek can also be accessed by walking downhill to the villas. There are relaxing chairs and a swing overlooking the creek. I liked that the sink was outside of the bathroom so that people could get ready while someone was in the shower, although for sanitary purposes, it would be nice to have a sink inside the bathroom, too. Breakfast is included and was delicious. The service was super friendly, and you can't beat the homemade salsas! My only complaint is that the parking lot is steep and had a lot of blind spots. The hotel should add some blind spot mirror so everybody can see around the corners. Also, some patrons parked overnight or for extended times in what were intended to be loading and unloading spaces.

"Well maintained older hotel in Sedona"

5
Ruth B, Atlanta, Georgia 18/06/2019

We were in Room 104, near the pool. This hotel is like a TARDIS, it's bigger on the inside. We came to Sedona as a base for our drive to the Grand Canyon. Please note, it would be easier to do this from Flagstaff, but I think Sedona is prettier and it was worth it, even if coming in and out of town on 89a is kind of a project (especially at night!) The area is tourist central. So if you like being near the ice cream shop, candle store etc, you are in luck! Lots of restaurants, etc. Note: Sedona has passed a 'no Straw' ordinance, so if you need them, bring your own. We were eating and a lady lost her mind over this, so be prepared! Check in was easy and the guys behind the desk were friendly and fun. They sell a lot of stuff in the lobby, so if you want snacks and such, it's there. The pool is smallish, but there, and the view from our room was of the red rocks, so it's really pretty. The gym is in a separate building, but we opted to walk in the parking garage across the street. it was cool in the morning, and the shade was perfect. The breakfast was outstanding. Hot choices that changed daily, a fruit and yogurt bar, good coffee and lots of options. Waffles included. The folks at breakfast were outstanding. Smiling, helpful and really proud of the job they were doing. They even let us make PBJ sandwiches for our trip to the Canyon. (Take food, everything that far north was EXPENSIVE, even McDonalds!) The hotel was quiet and the tv selection was expansive! The decor is slightly dated, but very comfortable and clean, basically the pictures are accurate. Also, thank you for not putting heavy comforters on the beds! It's Arizona, we don't need that. I recommend this property unreservedly. It was a great price and location!

"Very nice hotel in excellent location"

5
KmomNC, Charlotte, North Carolina 05/06/2019

Pleasantly surprised after staying here 1 night. The rooms are nice, but what makes this hotel special is the location. The views from the rooms overlook the canyon and it's beautiful. The staff is very friendly and the breakfast (which is included) is really delicious. The hotel is also right next door to several restaurants and shops. Would recommend this hotel for a short stay in Sedona. Parking is also included and right next to the hotel.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello KmomNC. We are pleased that you enjoyed your brief stay with us. We are very fortunate to have the location that we do with the awesome red rock views and the convenience to local dining and shops. We hope that we will have the opportunity to serve you again very soon!

"Great place to stay!"

5
Steve L, Simi Valley, California 04/06/2019

One of the nicest Best Westerns around anywhere. Had a balcony in the back of the property that overlooked a lot of Sedona's beauty. It was peaceful and relaxing. Good Breakfast also...location was uptown and real close to shops, etc.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Steve L. Thank you for your wonderful review of our property. We are glad that you enjoyed your stay with us and we hope to see you again very soon!

"BE CAREFUL WHEN YOU CHECK IN"

5
S B, Orangevale, California 03/06/2019

The Hotel is great, the view is Fantastic. When You check in don't use a debit Card, use a credit card. They will hold an amount equal to the room charge as a damage deposit as well as the per night room charge for each night of Your stay. Thats double what You expected to pay!! If You use a debit card that total amount of cash is taken and You won't get it back for 2-5 days.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello S B. I apologize again for the mix up with the authorization with your debit card. This was an unusual mistake and I am glad that the funds were eventually returned to you by your bank. We appreciate your business and hope that we will have the opportunity to serve you again in the future!

"Seventh time at the BW in the last 10 yrs"

5
Lamar02, Orlando, Florida 02/06/2019

When traveling to Sedona we always choose staying at this facility. We have stayed in the "main building" queen rooms, the North building small suites(FABULOUS) as well as in the beautiful and roomy Creekside Villas. ALL of the stays have been excellent. The front desk staff(special thanks to Matthew this trip) have always been attentive and quick, the parking and the property are well maintained and safe. Love the Laundry room facility(can pack less). The activities area is excellent: saunas, pools, hot tub, pool table, gym, outside grills and sitting areas all very clean and accessible. The rooms are perfectly clean and everything functions. Love the coffee maker, refrigerator, microwave, safe, hair dryer... the list goes on. The "breakfast included" perk here is WAY above the average. Gil, the manager for breakfast takes time and interest in his work....this is not the expected "cookie cutter Free breakfast." The BW Arroyo is in the "downtown" region and is an easy walk everywhere. The hiking trails are all within a 10-20 minute drive. Make sure you get a Red Rock Pass to park at some of the trailheads. The US Forest Service requires this at some so be informed! as to where you are going.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Lamar02. We greatly appreciate you making us your choice in lodging when your travels bring you to Sedona. We are very fortunate to be in the location that we are in beautiful uptown Sedona and our team strives to provide a great guest experience to all. We look forward to having the opportunity to serve you again very soon!

"Red Rock Views"

5
jim2golf, Green Valley, Arizona 29/05/2019

The room was clean with king bed, fireplace, patio and great view. There is a pool and spa available for guests. A very good hot breakfast is served from 7 to 10. The staff is competent and very friendly. Will use this property whenever we are in the area.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello jim2golf. We really appreciate you staying with us and for giving us such a great review. We look forward to serving you again very soon!

"Best Hotel ever."

5
MomBrockton, Brockton, Massachusetts 24/05/2019

The staff at the BW Plus Arroyo went out of their way to help us with everything. No question was to big or small, no matter how many we asked. Giving us info on tour ideas helped make our days so easy. The bed was the best thing I have ever slept on. I'd even give up a bag of M&M's for it.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello MomBrockton. We are so glad that you enjoyed your stay with us. We will share your kind comments with our entire staff. We hope that we have the opportunity to serve you again very soon!

"Great Views and Location"

4
Andy3838, Freeport, Pennsylvania 23/05/2019

We booked a stay at this hotel for it's convenient location and great views. As others have pointed out, traffic in downtown Sedona is bad so it's great to be able to park our car at the hotel and walk around downtown since the hotel is in such a great location. As for the view, the patio in our 5th floor room had a great view of the red rocks and was surprisingly quiet considering how close we were to the city center. The rooms were a little dated but clean and in pretty good condition. Breakfast had a good variety of items with indoor and outdoor seating and the staff was attentive and friendly. The pool at the hotel was broken while we were there but we did have access to the indoor/outdoor pool at the adjacent villas. This was a nice pool area but a little bit of a walk from the hotel. I was happy with our stay at the hotel. The price was a little high but still reasonable considering the location. If you want something close to downtown with great views, this is probably one of the best options.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Andy3838. We are so glad that you enjoyed your stay with us. I apologize that our main pool was out of service during your stay. It is nice that we still have the other 2 indoor and outdoor pools. Please come back and stay with us again. Our main pool is back in service!

"View view view"

5
BabyBoyLA, Los Angeles, California 11/05/2019

Views of red mountains from my room. 2 min walk to Oak Creek. In middle of downtown close to shops and restaurants but in the room it is a million miles away. Just you and mts. Front, breakfast and cleaning staff were excellent

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello BabyBoyLA. We are so happy that you enjoyed our awesome location with the incredible red rock views. We will share your kind comments with our entire staff and we look forward to having the opportunity to serve you again very soon!

"The Cottage with Great Views"

5
dianebailey2017, North Houston, Texas 09/05/2019

We recently stayed in the 2 bedroom, 1 bath, cottage which we highly recommend to those wanting a little more space than a hotel room. The cottage sits behind the hotel, so its quiet, you have your own driveway so parking is no issue and it comes with great unobstructed views of the red rocks. Living area is spacious, we actually used the fireplace each morning. Bedrooms were a good size and beds were comfortable. It has small fridge and microwave and of course, coffee service. Table was for 4. I don't cook on vacation so this was perfect. They do have villas with full kitchen if you need that. Breakfast was very good each day and included in the rate, its just a short walk to that building. Hotel is within easy walking distance for shops, activities and dining. We liked being in town. Staff was very nice. Again, we would highly recommend staying in the cottage.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello dianebailey2017. We are so glad that you enjoyed our very unique cottage. It is nice because although you are somewhat detached from our main building, it offers a great sense of privacy. We hope that we have the pleasure of serving you again very soon!

"Great staff, great location, great amenities"

5
esuing, Medina, Ohio 08/05/2019

Not much to complain about with this place. The staff was friendly and very helpful. You'll have access to the club amenities including and indoor and outdoor pool, hot tubs, steam room, suana, tennis courts, pool tables, etc. If you can manage it, you can grab a room with a view of the red rocks and a balcony and you won't want to leave. Great stay!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello esuing. We are so glad that you enjoyed your stay with us. We do offer a lot of extra amenities that do not have any extra costs. And yes, the red rock views are breathtaking. Please come back and stay with us again very soon!

"Great views and location but in need of updates"

3
NapervilleCookie, Naperville, Illinois 08/05/2019

The views of the Red Rocks from our 5th floor room were fantastic. The location of the hotel is within the shopping district but not in the middle of the more intense traffic. The hotel has changed since we last stayed here some 20 years ago -- time share property now is between the main hotel building and the Oak Creek. The time share property houses most of the recreational facilities and is a bit inconvenient to the hotel proper (but for a non working outdoor pool during our stay -- we understood the pool recently had a technical issue). The staff are professional. The daily buffet breakfast, included in the cost of the room, was more than sufficient and had some basic hot and cold items and changing featured items - much appreciated for a multiple day stay. The beds are fine, the bathrooms small, the balcony offers a lovely view. In general, the in room decor (particularly the rug) could use an update. The furniture was a bit beaten up -- I'm not sure the rooms have been changed much, if any, for a few years. We booked ahead by some months so our room rate was good. These rooms can be pricey based on the season. Sedona can be pricey and you pay for convenience. This hotel is an oldy but decent choice for folks wanted to explore Sedona.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello NapervilleCookie. We really appreciate you choosing our hotel for your time in Sedona. We apologize for one of our pools being out of order during your stay. We do have another indoor and outdoor pool and hot tub. We will be renovating our rooms this year and we hope that you will come back and see all of the wonderful improvements!

"Great location"

4
michellehC3076ZG, New Baltimore, Michigan 06/05/2019

I was pleasantly surprised! Very convenient location right downtown and close to shopping and dining. Room was very spacious, beds very comfortable, breakfast available, pools, etc. Good value. Recommend.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello michellehC3076ZG. We are glad that enjoyed your room and our comfortable beds. We are fortunate to be located where we are with our awesome red rock views and for being so close to so many shops and restaurants. We hope that we will have the pleasure of serving you again very soon!

"Charming and cozy"

5
User 06/05/2019

Fell in love with Sedona when visiting and this cute little gem was just the icing on the cake. Primo location for walking to anything and everything, so cozy and adorable, beautiful grounds, with a beautiful backdrop of red rocks, easy access and parking. Friendly staff, and the bed.... I slept like a baby. No noise except the crickets chirping. I hope I get to come and visit again sooner than later:). there's no other place I would stay:)

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Dil1223. We ares so happy that you enjoyed your stay with us and our ideal location in Uptown Sedona. We hope that we will always be your first choice when your travels bring you back to Sedona!

"Pretty Good"

4
GilliGorilla, Edmonton, Canada 02/05/2019

Our family of 4 (parents plus young-adult children) stayed in a 2 bedroom condo-suite down by the creek. It was very spacious townhouse style. Not much of a view from patio but parked right outside door. One king and one queen were okay for comfort. Hide-a-bed was definitely not great ...probably just for kids. Good kitchen and nice renovated bathrooms. It was a bit dark and older but nicely renovated. Pool looked okay but we didn't go in because sun wasn't facing it in the afternoon. Easy parking for check-in, staff friendly, complementary coffee. Right in middle of town which was very busy with tourist visiting t-shirt, jewelry and crystal stores that all carried the same things. Breakfast on site which had hot items and fruit (not the best but not the worst) served in an echo-y room with loud music pumping through. Price was high but seems like that is true for all Sedona hotels.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello GilliGorilla. We really appreciate you choosing our hotel for your time in Sedona. We are glad that you were able to enjoy one of our spacious villas. Being located right on Oak Creek is really peaceful. We hope the we will have the opportunity to serve you again very soon!

"Very clean, large room with balcony, and really good breakfast buffet"

4
1RB, Houston, Texas 28/04/2019

Friendly, courteous staff. Large room, very comfortable bed. In addition to the refrigerator, there was a small microwave, which came in handy. Beautiful views of the red rocks from our balcony, and even from the room, thanks to the floor-to-ceiling sliding doors to the balcony. Full breakfast buffet--dry cereal, oatmeal, yogurt, fresh fruit (apples, bananas, grapes, oranges, melons), multiple breads/muffins/pastries, exceptional scrambled eggs, an egg caserole that was different each day, breakfast sausage links and either bacon or ham, and belgian waffles made to order, coffee, milk, and assorted juices.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello 1RB. We are so happy to hear that you enjoyed your stay with us. We are very proud of the breakfast that we serve to our guests and our team works very hard to insure that all of our guests leave feeling valued and appreciated. We hope to have the opportunity to serve you again very soon!

"2nd night was perfect"

4
Freedom29031418126, Wellfleet, Massachusetts 24/04/2019

night 1 was bad only because someone had clearly thrown up next to the bed-it was cleaned up, but the stench was overwhelming-we didn't get compensated and had to stay in the room all night-the 2nd night they moved us

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Freedom29031418126. We are so sorry that even though our housekeeping team had cleaned up this unfortunate situation, there was still a lingering smell. We were sold out that first night and could not relocate you and your family to another room. As for compensating you, we did make your first night complimentary. I have contacted you by phone and email, but have still not heard back from you. We take issues such as this very seriously and we always want for our guests to feel valued and appreciated. We hope that we will the opportunity to serve you again very soon!

"great hotel location"

5
784jodil, Pittsburgh, Pennsylvania 22/04/2019

The Best Western in Sedona was a wonderful choice for our vacation. The room was clean, and the complimentary breakfast was delicious with a lot of choices. I loved the view out of our room. We had a little table and chairs that overlooked one of the pools as well as the beautiful Sedona scenery. We also enjoyed using the other indoor/outdoor pool as well as the game room and sports courts. I loved all the potted flowers and climbing vines around the property. It really added to the stay to be surrounded by the beauty. And probably most of all, we loved the location to all the shopping and restaurants. It was so nice to be able to walk and not have to drive everywhere. Would definitely stay there again when going back to Sedona!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello 784jodil. Thank you for your wonderful review of your stay with us. We are so glad that enjoyed everything and we hope that we will have the opportunity to serve you again very soon!

"beautiful view!!!!"

4
User 22/04/2019

We loved staying at this hotel. Breakfast was both delicious and fresh. The view from our room was spectacular. Two pools to choose from and walking distance to all of "uptown" Sedona. I would rate as excellent except the trash pick up at wee morning hours was very loud! It woke us all up everyday!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello rubyBedfordNY. Thank you for choosing our hotel for your time in Sedona. We are so fortunate to be located in uptown Sedona with the awesome red rock views. We are sorry about the early morning trash pick up. We wish we could change it but as most of us know, we do not get any choice as to to sanitation pick up scheduling. We hope that would not keep you from coming back and staying with us again.

"Sedona"

3
User 22/04/2019

It is a nice location but nothing special The breakfast choices were very limited, mostly sweet cereal and vanilla yougurt dumped with frozen blueberries The swimming pool was quite cold, couldn't use it The personal

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Stay04242040609. We are so sorry that you did not see all of the wonderful breakfast offerings that we provide every day. Typically our guests really enjoy our egg casserole dishes, potatoes, 2 meat choices, homemade salsa, fresh waffles, homemade salsa, and variety of fresh fruit and pastries. We are also confused that you felt our pool was too cold since we maintain it at a very pleasant 82 degrees every day. We hope that you have not confused us with another hotel but we wish you pleasant and safe travels in your future.

"Million Dollar View"

5
User 21/04/2019

The hotel is located in the heart of downtown Sedona, you can walk to all the shops and restaurants. The view from all the rooms is fantastic, can't lose. Friendly staff, grounds clean and well kept. Parking is free and convenient. Lobby is rustic and could use some updating, but otherwise is fine. Would definitely stay there again.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello 259hildak. We appreciate you choosing our hotel for your time in Sedona. We are so happy that you enjoyed your stay with us and our "million dollar view"! We look forward to having the opportunity to serve you again very soon!

"Great hotel, perfect location!"

5
ronk2345, Austin, Texas 17/04/2019

Great hotel for a long weekend. Close to all the shops in town, great views of the Red Rocks. Would definitely stay there again. Even though a bit older, it felt really clean. Easy parking and walking distance to a lot of shops and restaurants.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello ronk2345. We really appreciate you choosing our hotel for your stay in Sedona. We are glad that you enjoyed our convenient location and our awesome Red Rock views. We will be renovating all of our guest rooms this year and we hope that you will come back to see all of these wonderful improvements!

"Sedona in April"

5
coupleofVirginians, Lynchburg, Virginia 15/04/2019

Great place right downtown in the north section of town. We stayed in one of their villas along Oak Creek. It was very nice. The front desk, especially Matthew and his manager were very accommodating to us. They offered great recommendations and easy check in. So glad we picked this place to stay while in Sedona.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello LynchburgCouple. We are so glad that you enjoyed one of our spacious villas. Being right on Oak Creek sets such a wonderful mood for a stay in Sedona. We wish share your kind comments with Matthew and we hope to see you again very soon!

"We love this place!"

5
Ronni S, Chugiak, United States 14/04/2019

We've been returning to this gem of a hotel for many years now. It has a perfect location looking out over Sedona's beautiful red rock vistas. A room on the view side gives us a private veranda from which to watch the spectacular sunsets, and see the light change throughout the day. The rooms are well furnished and comfortable, clean and quiet. The staff is always friendly and helpful, genuinely wanting to make your experience the best it can be. And, they succeed...every time.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Ronni S. Thank you for coming back and staying with us. We hope that we will always be your first choice when your travels bring you back to Sedona. We look forward to seeing you again very soon!

"The view was great"

3
kcWI, WI 11/04/2019

This is a reasonable hotel in what can be an expensive area of AZ. The good: great location; nice views from the upper floor, quiet (small) pool area. Rooms are a bit worn and ours had an odd smell and we needed to keep the slider open while we there. But, I will say the members of the staff were wonderful, with friendly service and making an accommodation to our reservation for the smell. Overall, this is a fine place to stay. You are able to walk to most of Sedona town and parking was easy and at no charge. If you like a resort like feel you wont get it, but, you also are not paying for it. If you are there to enjoy the shops, restaurants, and all the outdoor activities Sedona has to offer and are using the hotel as just a room this hotel will be fine. Set your expectations and you wont be disappointed. Overall, I am not sure I would stay again as I like a more resort like feel if I am in a hotel. But, I will again say that the staff were very professional and friendly and that turned our stay into a positive one.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello kcWI. We really appreciate you staying with us. I apologize that you encountered an odd smell in your room. We will definitely look into this immediately. We are scheduled for a complete renovation of our guest rooms this year. We hope that you will come back again and this time try all of our resort like amenities such as our indoor and outdoor pools and hotubs, steam room, sauna, game room, tennis racquet ball, and much more. Thanks again!

"Best Bet"

4
havefunaway, Crescent Springs, Kentucky 10/04/2019

Second leg of our southwest adventure, we came from a JW Marriott so my initial reaction was ........not excited....... After 5 nights stay, I was very satisfied and happy to have enjoyed our time here. I did very extensive research on Sedona hotels after this one caught eye initially. After all I learned and seeing the other options first hand, I feel I made the best choice staying at Best Western Arroyo Roble. When I first checked out the rates for BW, I actually chuckled at the price quoted. I called back several times between that time and final reservation and they actually bested the rate at the competition which had less to offer so....keep checking on rates. Many comment the rooms are tired but I did not think so. The sofa pull out is not comfortable but I haven't sat on one yet that is. The bathroom is very 'not grand', the sink and toilet are right in the entry but I really don't know what they could change given the space. The shower head was awesome but they have those wall mounted toiletries which I don't care for. Towels are quite nice and plentiful. Bed comfort was grand and linens exceptional. The view is grand but I think most of Sedona will offer a grand view in this part of town. The balcony was as nice as that JW Marriott for size and furnishings. The grounds are what set this place in this location above some others. There is plenty of space to roam around and visit the creek for play or peace. The breakfast is in a separate building but I found this to be a nice feature....kind of feel like you are going out to breakfast instead of just to the lobby. The selection was quite nice and the people were very friendly and efficient. The patio would be wonderful in the warmer weather. The people in the office were pleasant but I would not say they were tripping all over themselves to be outstanding except the young man, Mathew at check out. Your choice but at check in there was a guest just finishing up and one more in front of me....the attendant checked us in together which I felt was a bit impersonal but was done for efficiency - which ever you prefer. We were assigned room 405 which was directly off the elevator.....I would not want this room again because of elevator noise so ask for 07 on up or 01 - 03 which are over the pool. The odd # rooms are the red rock view which is the only choice in my book.....off the street and quiet except for the sanitation workers picking up dumpsters at 5:30AM but hey, just cause you are on vacation, people do have to work to make it nice for us. The location is perfect...walk to everything and at the north end of "everything" so it is calm and more quiet here. We never had any trouble finding a close parking space to the main hotel. They have several spaces for unloading and loading which were available when we needed one. Don't know why but we could not keep the Ipad connected which I understand happens now and then here but not an issue for me. The girl at the desk did get it connected but it got lost when I got to the room. So yeah, almost an "O" for outstanding and yes, I would stay here again. Added bonus, the Keurig and room safe.....did have to ask for coffee tho and hunt down a house keeping cart for decaf and hand soap. Just be careful and ask about construction as I understand they will be renovating rooms and building expansion on the vacant lot behind them in the fall or next spring. Thank you for a great stay Best Western Arroyo Roble.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello havefunaway. Thank you for the very descriptive review of your stay with us. We are honored that you chose to stay with us and we hope that we will have the opportunity to serve you again very soon!

"Surprisingly wonderful"

5
TeAnau, Madison, Wisconsin 08/04/2019

My sister, daughter, 2 grandchildren, and I stayed for 2 nights at Arroyo Roble. The room, view, breakfast, staff exceeded our expectations in quality. We were able to watch sunrises and sunsets, for which Sedona is known, right from just outside our rooms. Restaurants and shops were withing walking distance. Would love to make this an annual visit.

"Excellent customer service"

5
tmb5587, Tampa, Florida 07/04/2019

We enjoyed our stay and special customer service provided my Mathew at the front desk. He was so friendly, helpful and went above and beyond for of us in a time of need. Great place to say in Sedona! Highly recommend!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello tmb5587. Thank you for staying with us. We are so glad that you enjoyed your stay. We will share your compliments with Matthew. We hope to see you again very soon!

"Family Fun in the Sun and Shade"

5
Andy5558883, Portland, Oregon 31/03/2019

What a pleasurable cabin and grounds. The view from our porch was amazing. Thank you all so much for a great visit. The only bummer about Sedona was the traffic. The food was tasty, the people were welcoming

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Andy5558883. We are happy that you enjoyed your stay with us. Yes, traffic can be a challenge during Spring Break in Sedona. Come back and stay with us again, possibly in the off season. See you again very soon!

"Good location, beautiful views from Balcony Rooms"

3
721dennas, Thousand Oaks, United States 31/03/2019

Good value for the price but the property and rooms are in need of a refresher. Older hotel, room was very clean. The pool area was nice. I recommend a room that does not overlook the street as it is busy all day. The balcony rooms views are beautiful.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello 721dennas. We are sorry that you did not book one of our rooms with the awesome Red Rock views. Please book directly through us next time so we can insure that you get the very best room!

"Perfect location, great price "

5
RTPR2015, Salt Lake City, Utah 30/03/2019

This was the perfect location for our week in Sedona. It's in the heart of “uptown” where all the shops and restaurants are located. You can walk everywhere and good thing because traffic is terrible. We are at Agave 89, Creekside American Bistro (sunset- get reservations!) and Wildflower Baking company (best pastries in Sedona!), all excellent. Don't miss Pussycat Gelato! The room was great, very clean. Balcony with views were wonderful, especially for the price! We used the outdoor pool everyday and went to the indoor pool once. The game room has a Wii with a bunch of games, a foozball table, pingpong. I heard there was racquetball but we didn't play. The breakfast was better than your average hotel spread. We got up and ate at 7am every morning in order to get on the trails by 8am. The crowds start between 9 and 10 so if you tune it right you can be finishing your hike for a early lunch just when everyone else is coming in! Hikes we enjoyed with agile 7 and 11 year olds: Fay Canyon (don't miss arch off shoot!), West Fork Trail, Little Horse Trail. We also took a day and did Montezuma Castle at 8am and then went to Out of Africa at 9:30am. It was the kids' favorite day. The hotel staff were wonderful, Eric was especially nice to find me a can opener one night when we had soup in our room. You can pay outrageous prices in Sedona but I think you get a wonderful experience at the best western for half the money!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello RTPR2015. Wow! What an awesome review of our hotel and your stay with us! We can't wait to have the opportunity to serve you again very soon!

"Great location & amenities"

4
KelliP1234, Brunswick, Ohio 28/03/2019

Our family of 4 with 2 teen boys really enjoyed our stay. The best part is the clubhouse with indoor and outdoor pools and hot tubs, game room with air hockey, shuffle board table, pool tables, and ping pong. Beautiful seats by the river and the view from the room spectacular. The location is perfect as you can walk to the souvenir shops and restaurants. The room itself is just ok. A little small and shower had tough time keeping up with hot water in am. But the fun amenities and location made that not a big deal. You aren't in your room much as there are so many trails and things to do/see in Sedona!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello KelliP1234. We are glad that you were able to enjoy all of our great resort amenities. We do not charge anything additional for this and our guests like having so many things to do. Please come back and stay with us again very soon!

"Perfect place to stay"

5
ndlaw89, Cincinnati, Ohio 27/03/2019

This is my second visit to this hotel. The staff here is terrific. They were so nice at check-in/check-out and they worked at the breakfast too. The breakfast is a full, complete breakfast...not like a cheap continental breakfasts included at most hotels. The views are beautiful and the grounds are lovely. Make sure you walk down to the Oak Creek that is part of the property. The hotel is located in the uptown area and walking around is convenient and very beautiful. Many restaurants and pubs are withing walking distance. The Starbucks down the road has a perfect view of "Snoopy" and "Lucy." Enjoy!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello ndlaw89. Thank you for coming back and staying with us again. We are proud of the breakfast that we offer to our guests; it is not typical of what most free breakfasts consist of. We hope to see you again very soon!

"Great stay"

5
Departure14042715792, Point Lookout, New York 25/03/2019

Excellent staff and a beautiful hotel. We checked in after midnight. I had booked online through their national website. The room didn't have a bed for my daughter. I went to the front desk to switch rooms and was informed the hotel was completely booked. The very pregnant woman, proceeded to pull out a roll away bed for us. She took detailed notes for the manager who in the morning comped us one of the nights.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Departure14042715792. We are very sorry for the situation with your room type. We really appreciate you allowing us to fix this issue to your complete satisfaction. We look forward to having the opportunity to serve you again very soon!

"A week in Sedona"

4
User 24/03/2019

We traded a week from our Maui timeshare to come to Sedona. We've been here before, but this is a new property for us. There were several maintenance/housekeeping issues the first day, but the staff was very responsive. The 2-bedroom unit is attractively decorated, although the bedrooms are on the second floor. The king sized bed is comfy, and there's even a whirlpool tub in the master bath.The weather is perfect, and we've enjoyed a brewery or two! Sedona is beautiful with lots to do, despite some heavy traffic at times.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello beerlady1952. Thank you taking the time to complete a review of your time in Sedona. Unfortunately, you completed a review for the Sedona Best Western Arroyo Roble Hotel and Creekside Villas. You actually stayed at the The Arroyo Roble Resort. Either way, we hope that you would someday return to Sedona. Safe travels!

"Paying for location"

2
User 24/03/2019

This place needs to be remodeled. It is outdated and old for the price that you pay. The front desk can be more friendly and have more people that are happy and professional. The breakfast was terrible. So, basically you are paying for the location for a hefty price.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Jo C. We are very sorry that we did meet your expectations during your time in Sedona. We will be renovating all of our guest rooms this year. I would appreciate talking with you further about visit with us. Our guests normally rave about the quality and abundant offerings with our breakfast. Furthermore, our staff typically goes out their way to insure that every guest leaves happy. Please feel free to contact me directly at your convenience. Thank you, Dan Bedell, General Manager

"Excellent!"

5
Paradise63449351955, Bronx, New York 21/03/2019

This hotel was great!! Exceeded my expectations. Staff was very helpful, hotel had everything I needed and rooms were extremely nice and clean. Right in town so super easy to walk anywhere in Sedona. Highly recommend!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Paradise63449351955. Thank you for sharing your experience regarding your stay with us. We are happy to hear that we exceeded your expectations! Please come back and stay with us again very soon!

"great location"

5
User 21/03/2019

This is a beautiful hotel-we stayed in a villa with 2 fireplaces, a W/D-very convenient. We are right in uptown Sedona-heart of the tourist district. The breakfast was good, the staff very helpful and nice. I will definitely stay here again

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Anita M. We are so happy to hear how much you enjoyed our spacious villas. With 1300 square feet of living space, sitting right on Oak Creek, these villas are a great way of staying in Sedona. We can't wait to see you all again very soon!

"Perfect location"

5
Kelly G, Saint Louis, Missouri 21/03/2019

We parked our car and walked to all our meals, shopping and pink Jeep tour. The outside and lobby were fine but the beds were comfortable and the red rocks view was great. We sat outside on our patio and had coffee

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Kelly G. Thank you for staying with us and for sharing your great experience with others. We hope that we will be your first choice when your travels bring you back to Sedona!

"Wonderful Staff and Great location!"

5
User 20/03/2019

This hotel exceeded our expectations. The location was great, walking distance to many restaurants, shops etc. The staff was incredibly nice and welcoming. Especially, the manager Dan. He was so invested in us having a wonderful experience. We had a great time with unbelievable views and service!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Amartirena. Thank you for your kind review regarding your recent stay with us. We are happy that you enjoyed our wonderful location with the awesome red rock views. We hope that we have the pleasure of serving you again very soon!

"BEST PLACE TO STAY IN SEDONA!"

5
SkagitGirl68, Burlington, Washington 20/03/2019

We stumbled upon this beautiful Best Western by accident last year while spending some time with our son before he started college last May. We were warmly greeted by Dan and his staff and fully enjoyed one of the wonderful Creekside Villas. Just booked another stay with my daughter in June and didn't even look at other properties. This Hotel has top notch rooms, a great location in town, free gourmet breakfast and a wonderful relaxing pool and hot tub. Can't wait to go back!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello SkagitGirl68. We are glad that you will be staying with us again in June. If I remember correctly, you are from the State of Washington and I am sure you are ready for some warmer weather! June should be a perfect time for you to come to Sedona. We will make sure that we provide you with another awesome experience! See you soon!

"Excellent, except..."

4
User 12/03/2019

The setting is awesome, among beautiful red rock formations...the hotel is very well maintained, the property is beautiful, the staff are friendly and helpful. Justin was super friendly and helpful. My only problem stems from the fact that my wife and I are smokers. I like and respect the fact that the rooms are smoke free, but it angers me that the balconies are smoke free as well. They want no smoking within 20 feet of the building. I know some of the holier than thou anti smokers will applaud. That's fine. I feel that as long as we are outside, we should be able to smoke. The whole town of Sedona seems to be a little uppity when it comes to smoking, though. Otherwise, we totally enjoyed this hotel. We would go back for sure.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello marki2000. We are so happy that you enjoyed our beautiful property with the outstanding red rock views. We will share your compliments with Justin; he works very hard to insure all of our guests are taken very good care of. As for the smoking on the balconies, we hope that you understand that this is an Arizona State law. The hotel has no choice on whether to allow smoking on the balconies or not. When you stay with us again, you may want to reserve a room on the patio level. You will still be able to enjoy the awesome views and still enjoy your smoke on the grass area directly in front of your room. We look forward to serving you again very soon!

"Great service and location"

5
Don F, New Orleans, Louisiana 10/03/2019

This property is right in uptown Sedona. Very friendly and helpful staff. Nice rooms with a great view. We had problems with our fireplace and the staff moved us to better accomodation in the property without us asking for it. We were very impressed.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Don F. We are so glad that you enjoyed your stay with us. We are sorry about the challenge with the fireplace; we are glad that you allowed us to remedy the situation. We look forward to serving you again very soon!

"Excellent Stay"

5
blairkk25, New Jersey 09/03/2019

I stayed here for three nights in February 2019. The front desk staff were very nice and helpful. I had a nice room with a great view of the red rocks. My room was on the fifth floor. The bed was comfortable and the heating worked well (this was important because it was really cold at night). The bathroom and shower were fine. I had free WIFI. I had no problem finding a parking place every day. The hotel gave me a card which provided a 15 percent discount at selected restaurants. The breakfast room was nice with oatmeal, orange juice, coffee. The location of the hotel is very good near a 3-4 block stretch with many stores and restaurants. I definitely want to come back to Sedona and I will stay here again.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello balirkk25. We appreciate you choosing our hotel for your stay in Sedona. We are glad that you enjoyed our great location with our awesome red rock views. We hope to see you again very soon!

"1 Bedroom Suite Noise"

2
William T, Phoenix, Arizona 09/03/2019

We booked a 1 bedroom suite. The room (interior) itself was nice, but it was over the front desk area, which made the noise unbearable. If you are booking a 1 bedroom suite, I would strongly urge ensuring, prior to arrival, that the room is not over the front desk area. Note that even though we were on the 4th floor (of 5 total floors), the noise was still insane, especially starting at 3:30 am when guests are starting depart and going into the office to check-out. Every time the sliding doors open its loud and keeps you awake.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello William T. We are very sorry that you were not able to enjoy a good night's sleep. We hope that you will stay with us again in the future. Please contact us directly so we may assign you to a nice quiet room. Thank you for being our guests!

"Gorgeous views and helpful staff...!"

5
User 25/02/2019

It was a very pleasant surprise to have such a beautiful view, reasonable price, helpful staff and comfortable beds all in one. Signing up for the Best Western Rewards is also a plus with a savings on the cost of room. Will definitely return here.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Quest52639498411. Thank you for your kind comments. We are glad that you enjoyed our awesome views, caring staff and comfortable rooms. We always try to offer rates that are better than other hotels in Sedona. We look forward to having the pleasure of serving you again very soon!

"Extremely dated rooms"

1
User 25/02/2019

First, there's a sticker on the in-wall air conditioner that says to use the wall mounted thermostat. The wall mounted one is old and doesn't perform basic room temp function. We had cold air all night during the freak snowstorm in AZ. Secondly, the bathroom with its low ceiling is a lovely yellow-orange from the 1970s, which is probably the last time it was updated. The toilet felt 2 inches too low. It was adjacent to a shower which you had to turn towards cold to get hot water. The showerhead couldn't be adjusted and pointed towards the wall and not centered. Overall, for $350+ per night during non peak season, we didn't see any value in staying here. It's severely needs an update. The only positive is that the breakfast was delicious, but we were annoyed to be asked twice who the room name is under. I didn't see him ask all other caucasian guests.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello APC404. We are sorry that you were not able to get the heater working in your room. We wish you would have let us know about this while you were staying with us so we could have remedied this issue. Occasionally the thermostat may not communicate with the heating and AC unit but can still be operated using the controls on the actual unit. We will be doing renovations to all of our guest rooms this year. We are sorry that our breakfast staff had to ask for your name again because of a misunderstanding with the spelling of your name. We hope that you would still stay with us again in the future. If you do decide to stay with us, please book directly through us, rather than through a 3rd party that may charge you more than we would at the property level. It is a shame when a guest feels that they will save money going through a 3rd party when in fact they would have gotten a better rate calling the hotel directly. Thank you for being our guests.

"The view is wonderful but what makes this place special is the INCREDIBLE staff"

5
User 23/02/2019

The view is wonderful but what makes this place special is the INCREDIBLE staff. The breakfast is made there and is SO good!! You can tell it's made by people who enjoy their job and are proud of their work. Everyone was SO kind! Definitely would stay here again!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Wander59282431159. Thank you for your kind comments. We are glad that you chose to stay with us and we hope that we have the pleasure of serving you again very soon!

"Great location"

5
User 22/02/2019

We had a villa on the creek, which was fabulous. We especially loved the fireplace in the bedroom (there is another downstairs). The staff was very understanding and accommodating when we had to check out early due to an impending snowstorm.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello T7684ZWdebbied. We are happy that you enjoyed our awesome villa. Sorry that our unusual snowstorm caused you to have to leave early. Please come back and stay with us again, especially during our usual warm weather!

"Snowy stay"

5
LorenaM007, Rochester, Michigan 22/02/2019

We checked into this hotel as we made our way from Grand Canyon to Phoenix. We wanted to spend some time in Sedona but the snow storm coming only allowed us to stay 1 night. The town actually closes down during heavy snow. Thank goodness for the wonderful staff who made the breakfast brunch. The egg casserole was amazing! The room is clean and the beds are super comfortable. Thanks to Eric @ the front desk (manager) and to all of the staff who made breakfast. Also the wonderful cleaning staff. They all braved the snow storm (2ft) and came in to take care of us! Thank you & we will be back

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello LorenaM007. Thank you for staying us. Yes, Sedona is not equipped for weather conditions such as you had to experience. We hope that you will stay with us again now that the weather is better!

"Great Views & Location"

5
vag921, Sun City, Arizona 18/02/2019

Great location-right in the middle of shops & restaurants all within walking distance & then we had the red rock views from our balcony. The free breakfast was great but on our first day-we could participate since it was all full & no tables so we had to go to the HP Cafe which was awesome but the 2nd day we were able to & it was a very nice breakfast with eggs, potatoes, biscuits, sausage, bacon & pancakes along with the usual breakfast items.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello vag921. We are so glad that enjoyed our awesome location and wonderful views. We are sorry breakfast was so busy on your first day. Our guests really enjoy our breakfast and when it gets full, we usually open up the adjoining meeting room for additional seating. At least you were able to enjoy the HP Cafe; they serve a great breakfast, as well. Please come back and stay with us again very soon!

"Wonderful experience"

1
Bluewaterdan, Clemson, SC 17/02/2019

Excellent facility, friendly and competent staff, outstanding location and outstanding breakfast. We hope to have an opportunity to return one day. The view from the mountain side rooms was unforgetable. Because of the multilevel location this might present slight problems for physically disabled.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Bluewaterdan. We are so happy that you enjoyed your stay with us and our wonderful location. We are glad that you want to stay with us again in the future. Although you gave us a score of only a 1, it would seem that this was done in error based upon your positive and complimentary comments. The best score for us to receive is a 5. As long as you were happy, however, that is the most important thing to us!

"What A View!"

4
cherid1, Frederick, Maryland 15/02/2019

Our hotel room was very nice with a balcony that overlooked red rock. The view was breathtaking. The bathroom was clean but very small with the bathroom door just clearing the toilet as you opened it. We are petite people and we had a difficult time navigating that aspect of the bathroom. The bed was quite comfortable. It was cold during our stay and the"motel" feel was uncomfortable as each room had access only from outdoors. The breakfast area was across the parking lot in an adjoining building. The people running it were very friendly and accommodating. There were many fresh and tasty breakfast items to choose from. Close to shopping and restaurants which was a definite plus.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello cherid1. Thank you for staying with us. We will be renovating all of our guest rooms this year and we hope that you will come back and see all of the wonderful improvements we will be doing!

"Great View, Better than expected"

5
User 11/02/2019

Room was spacious, clean and bed was very comfortable. Decor was modern and updated. View was off the charts. Hotel was central located. Perfect if you want to be in the heart of the shopping district. No charge for parking and easy acess to walk where ever you need to go. Better than expected for the price!!!!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Robyn D. We are so glad that you enjoyed your time with us at The Sedona Best Western Plus Arroyo Roble Hotel. We hope that you will stay with us again in the future!

"Location location location!"

5
User 10/02/2019

Amazing sense of relaxation after a busy day of hiking and seeing the region. It was wonderful to stroll to several dinner options in the Uptown area, not needing to drive again was a huge plus! The property had quiet places to sit and enjoy the memorable views on several different levels.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Voyager382723. We are so glad to hear that you were able to relax and enjoy your time in Sedona! We hope that you will come back and stay with us again very soon!

"."

4
Georgia E, Phoenix, Arizona 10/02/2019

We had easy and close handicap parking, rooms overlooked the red rocks, breakfast was included with several choices and shopping and other restaurants within a block walking. this hotel is on 89A, on the tourist end of town. The managers were very helpful is accommodating my physical needs

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Georgia E. We are happy to hear that you enjoyed our awesome location with the beautiful red rock views. We hope that we have the pleasure of serving you again very soon!

"45th wedding anniversary bucket list trip"

5
User 09/02/2019

We stayed in Sedona for three nights. Eric on the front desk was excellent, he helped us with places to eat, things to see and was always pleasant and friendly. Definitely an asset to the Best Western Hotel. There was also a young man by the name of Logan who worked in the breakfast room in the mornings and did the night audit. My husband enjoyed talking to him every morning about sports, weather, and anything they decided to talk about. All in all it was an excellent stay and the hotel rating speaks to the awesomeness of the staff at this hotel.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Trip367712. We are honored that you would choose to stay with us for your 45th wedding anniversary! We will share your kind comments with Eric and Logan. We are very fortunate to have them on our team. Please come back and stay with us again very soon!

"Wonderful views and location"

5
Safari28022787754, Chandler, Arizona 05/02/2019

Great location and service. Next to shops. No restaurant but free breakfast and within walking distance of restaurants. Room with fireplace and jetted tub was very nice. Beautiful grounds and views from the patio.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Safari28022787754. We are so happy that you enjoyed your stay with us and all of our wonderful amenities. We hope that we have the pleasure to serve you again very soon!

"Beautiful views and wonderful staff!"

5
LindaJ738, Averill Park, New York 28/01/2019

We had the pleasure of staying at this hotel. We did not have reservations but Eric quickly booked us into a third floor room for two days which had the most spectacular views of the red rocks that I have ever seen. The property is beautiful. Good hot breakfast. Clean rooms. We loved it so much that we decided to book another night. Our room was not available but Dan, Joanna, and Eric surprised us by offering us a villa at a super price. We could not believe it! The villa is beautiful with the Oak Creek babbling behind our room and walking baths and a patio with benches to relax on. They told us they wanted us to be happy Best Western customers and we certainly are. Thanks a million for baking our Sedona trip one of our favorites!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Linda. We appreciate you sharing with others how much you enjoyed your stay with us and your time in Sedona. We are so glad that we were able to upgrade you to one of our spacious villas. Being right on Oak Creek makes our villas even more relaxing. Please come back and stay with us again very soon!

"Quick stay"

5
fredhO7152AS, Rochester 27/01/2019

Very comfortable bed and the character of the hotel was wonderful with the stone archways. The bed was very comfortable and clean. The room layout is very welcoming. Wish we had more time in town to enjoy the sights.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello fredh07152AS. Thank you for your kind review. We are glad that you enjoyed your stay with us and we hope that we have the pleasure of serving you again very soon!

"Beautiful setting and location"

5
User 26/01/2019

We stayed for two nights as first time visitors to the area.location is perfect for exploring shops etc. Close to good eateries. View of red rocks from back side of hotel. Backs on to lovely green space and creek. The staff were very friendly, welcoming, and very accommodating. The cooked complimentary breakfast was great.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello yvonnesT1825KM. We really appreciate you choosing our hotel for your stay in Sedona. We hope to see you again very soon!

"great location - great property"

5
Leon T, Carson City, Nevada 21/01/2019

This hotel is right in the center of Sedona, so all you need to do is park the car in the hotel lot and walk. Views are incredible and the property is large. The rooms are comfortable - though the bathrooms are a bit small. Décor and exterior is very southwest so you get right into the mood! Would stay there again.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Leon T. We are happy that you enjoyed your stay with us and thrilled that you want to come back and stay with us again. We look forward to seeing you soon!

"Perfect Location"

5
K J, Renton, Washington 17/01/2019

This is the perfect location fo a stay in Sedona- right in the area with the shops, restaurants and galleries. Great view of the beautiful red rocks. The bed was comfy, the room clean, and the breakfast was outstanding,

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello K J. Thank you for staying with us. We are so happy that you enjoyed our awesome location with the breathtaking Red Rock views. We hope that we will have the pleasure of serving you again very soon!

"Great Stay and Location!"

4
jpete, Williamsburg, Virginia 13/01/2019

After some research we decided to book our three night stay at the Arroyo Roble Hotel while visiting Sedona. It is literally right in the heart of town with a number of restaurants just a short walk away. The buildings themselves are a little older in typical Southwest style but the rooms and public areas are well appointed and spotless. The WiFi worked great. There is plenty of self parking on the grounds which is important as the location is in a very busy section of Sedona. The complimentary breakfast bar is great with just about everything that you can ask for available and everything is fresh with great staff service as well. The front desk agents were both friendly and professional and were a great source of information when asking about the area and recommending restaurants. The housekeeping staff did a very good job for us and all of our interactions were very friendly. All in all a very pleasant stay at a very nice hotel with reasonable rates and in the best location

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello jpete. We appreciate you choosing our hotel for your stay in Sedona. It sounds like you enjoyed yourself and we hope that we will have the pleasure of serving you again very soon!

"Best View In Town & Great Location At The Best Western Plus Arroyo Roble Hotel & Creekside Villas"

5
denisevasquezpho2018, San Diego, California 11/01/2019

The service I experienced from start to finish was amazing! From the gentleman on the phone who answered my questions & took my reservations, to the pleasant man Vincent at the front desk who was happy & helpful and ready to assist us in any way, service at the hotel all around was great! We were checked in right away, given a map of the property, to our Wi-Fi Password which was shown on the map, told what time breakfast was & where, and explained the layout of the property & he drew a line on the map showing us where everything was. The map also listed rules of using the resort the hours, and clubhouse rules. I am currently disabled & using a walker, so he told us where to park in the disabled area closer to my room. I absolutely loved my room! I've stayed in many hotels in my lifetime, but this was truly one of the best rooms I've experienced! The entry to the my room was so beautiful & even had welcome mats, made me feel right at home! The bathroom and shower was a nice size, I liked that I didn't have to climb into the shower, I could push my walker right into the shower and sit in the seating area in the shower, and it had two showers in the same shower. The vanity area was in the main part of the room, along with a very comfortable queen size bed, very comfortable pillows, flat screen TV, fridge, microwave, coffee maker, desk & chair, couch, balcony with two chairs & a little table and the VIEW!!! My view from the balcony was my favorite part of the hotel room! When I was booking my stay the man on the phone told me my room came with a view, but honestly, I didn't imagine it would be this incredible! The view from the balcony offered a spectacular panoramic view without obstruction of the Red Rocks! It's the kind of view where if you couldn't leave your hotel room, you could sit on your balcony all day & night, set up your camera, and be very happy about it! Just WOW!!! This was truly the best view I've ever had staying at any hotel in my entire life! To see photos, check out my Instagram account @DeniseVasquezPhotography Loved the location of the hotel, it was close to everything! We were right in town, right in the heart of all the shops, galleries, art center, restaurants! The thing I liked the least was that my trip wasn't long enough and I'm not healed from an injury to do the kind of hiking I did in the past. The room definitely made up for it!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello denisevasquezpho2018. Wow! What an awesome review of our hotel! Thank you! We hope that you will come back and stay with us again very soon!

"Best stay"

1
User 11/01/2019

The staff was friendly and accommodating, The room was clean and bed was very comfortable. The location was right in town overlooking the gorgeous scenery, The breakfast was the best we ever had as an included meal.

"A stunning view and remarkable location"

4
GoPlaces00982551033, Phoenix, Arizona 05/01/2019

This hotel is perfectly situated right on the Sedona strip. It is a very short walk to lots of local shops and restaurants. It is an excellent hotel and after purchasing the tickets on hotel.com, the price was not terrible. Overall everything was up to par except the TV. If you wish to hook up something like a third party device like a Nintendo Switch, PlayStation, or Laptop, forget it. They force you to watch cable and while that's alright, I don't like that they don't leave you with other options.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello GoPlaces00982551033. We are glad that you enjoyed your stay with us. Please come back and stay with us again and when you do, we will be happy to assist you with hooking up any device that you like to your TV.

"Just ok"

4
amylynne22, Chicago, Illinois 02/01/2019

Stayed here for 1 night and the best thing about this hotel is the location! We didn't get a chance to fully explore the grounds, but they looked nice from what we saw. You definitely are paying for location at this hotel being downtown Sedona. The room was just meh. If you are looking to be close to all the action and can get a good rate then I would recommend.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for staying with us, amylynne22. We will be renovating our rooms this year and we hope that you will come back and stay with us again!

"Great stay"

5
Traveler29160345044, Crestview, Florida 20/12/2018

Mr. Matthew Champ, Nickolas Hatcher, the weather and the beautiful scenery made our visit a great experience. It was quiet in the evenings as well as during the day. We felt extremely safe and comfortable. Used the fireplace every evening as well as the private balcony as well as viewing the mountains, the javelinas running through the grounds and the movie/light show on the mountainside.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Traveler29160345044. We are so glad that you enjoyed your stay with us and that our staff made your stay even more pleasant. We hope that we will always be your first choice when your travels bring you back to Sedona!

"Good location, don't expect a good nights sleep"

2
rita w, National Harbor, Maryland 19/12/2018

Rooms are overpriced for the quality. Breakfast is below standards. In the rooms you can hear other rooms when they use the bathroomWe were there 2 nights , didn't get a good nights sleep after a long day of exploring.Poor value for the money you pay!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello rita w. I am sorry that you did not enjoy your stay with us. We wish you would have let us know about the room you were in so we could have moved you to another room or upgraded you to another at no cost. As you mentioned in another review, you did not tell us about your dissatisfaction while you were here because you felt there was nothing we could do about it. We really appreciate when a guest gives us the opportunity to fix something immediately rather than finding out through an online review after the fact. If you ever do decide to stay with us again, please feel to contact me directly so we can insure your complete satisfaction.

"Such a wonderful stay!"

5
mkc01, Smokey Point, Washington 17/12/2018

I can't say enough how great this stay was. It was a once in a lifetime getaway for my sister and I. Our stay was an unforgettable experience! Our room was beautiful and the staff was above and beyond. Breakfast was great as well. Thank you! I highly recommend this place!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello mkc01. We are so glad to hear that you and your sister had a memorable experience during your time in Sedona. Our staff loves to hear when our guests have enjoyed themselves and I will share your review with the entire team. We hope to have the opportunity to serve you again very soon!

"More than just a hotel - almost a resort"

5
Duane - Glenda Z, Surprise, United States 16/12/2018

The room we had was seperate from the main hotel. It was quiet with a great view of the red cliffs of Sedona. The only thing that woke us up was a slight wind noise through the fireplace. We had use of the pools and spas of the adjacent hotel. Breakfast was provided and it was more than the typical hotel breakfast. The management were easy to work with and listened to our parting suggestions. We were also informed that over the next few months there would be remodeling happening to the entire hotel. The hotel is in a good location and in walking distance to restaurants and shopping. We will consider staying here again.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Glenda Z. Thank you so very much for choosing our hotel during your time in Sedona. We are glad that you enjoyed your stay with us and we hope that we will always be your first choice when your travels bring you back to the Sedona area!

"Pleasant stay"

4
Aaron H, Central Lake, Michigan 13/12/2018

We stayed at the "villas". More of like a condo type feel. The rooms were nice and clean. The fitness center was pretty decent. From the condo's it is a little bit of an up hill walk. But once at the top you are right down town close to everything. Very pretty surroundings. Breakfast was excellent.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Aaron H. Thank you for staying with us. We really appreciate you choosing us and we hope that you will stay with us again when your travels bring you back to Sedona.

"Sedona Trip"

5
Imfromaon, Tadcaster, United Kingdom 04/12/2018

This is a great hotel in uptown Sedona and just a short stroll to shops, bars and restaurants. If you can, book a balcony room to take advantage of the fantastic views straight from your room. The hotel was very well kept and the free breakfast was well presented with a good choice of cold and hot items. Rooms were clean and well equipped with maid service very good and all other staff including reception and breakfast were very good.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Voyage10021401326. Thank you so very much for staying with us. We are glad that you enjoyed your stay with us and your time in Sedona. We hope that we have the opportunity to serve you again very soon!

"parking was an issue"

3
LovemyAcura, Phoenix 02/12/2018

I rented a signature king bedroom with a fireplace and a great view. The TV was smaller than I expected. It was definitely not 52 like I had been told. The signature rooms are in a separate building and have separate parking from the other rooms. The issue was that BW is currently upgrading a room to make it a model - for what I don't know. Anyway there is some work being done at the hotel and the workmen and their big trucks parked in the parking lot for the signature rooms - AND in the handicapped spaces. To get to the room you could either go up 8 steps and in the door to the building or go from the parking lot up to the street, along the sidewalk and in the gate to the door to the building (best way for handicapped). It was very quiet in my room and the free breakfast was good. Walk down to the creek to enjoy the sounds of nature. Will consider a creekside villain the future!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello LovemyAcura. We are very sorry that you had a challenge with the parking. We are remodeling a guest room but the construction crew have since been advised to where they should be parking. Please accept our apologies for the inconvenience. And yes, please come back again and enjoy one of our spacious creekside villas!

"Amazing views"

5
SVSBLR, San Diego, California 23/11/2018

This hotel is squarely located within walking distance of restaurants, galleries, and shops, and it has exquisite views of the Snoopy Rock range. We were glad that parking was provided, and we were also nicely pleased with the breakfast offered, with particularly friendly staff in the dining room. The room itself was in generally good condition (could've used some minor updating, here and there), but it was truly all about the view from balcony. We would definitely stay at this location whenever in Sedona.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello SVSBLR. Thank you for staying with us and sharing your review with us. We will be renovating our rooms this next year and we hope that you come back to see all of the wonderful improvements that we will be making. See you again very soon!

"Wonderful location in Sedona"

5
cjhkch, Holliston, Massachusetts 21/11/2018

Be sure to request a room overlooking the magnificent red rocks. Breakfast was a great way to start the day - yummy !!! Service and staff exceptional. Would come back in a heart beat - loved Sedona. Be sure to do the Pink Jeep tour to see the red rocks up close and personal.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello cjhkch. Thank you for your kind review about your stay with us and thank you for being our guests! We hope to have the opportunity to serve you again very soon!

"Absolutely the best hotel & location in Sedona!"

5
Heatherru, Chesterland, OH 13/11/2018

This hotel is right in the middle of town and overlooking the red rocks. Perfect spot to stay. Walking distance to shopping, bars, restaurants, tours, etc. The outdoor pool was nice. Another indoor/outdoor pool is available in the lower Creekside Villas. The lobby was stunning with a nice cozy fire going in the fireplace. Hot breakfast was served daily in a building next to the lobby with indoor and outdoor patio seating. Ham, eggs, potatoes, pastry, sausage, breads, fresh fruit, hashbrowns, etc. and everything was really good. The hallways to rooms were open to the outside –each room had a nice door mat welcoming you to your room. We were in Room 406 It was perfect with a nice balcony with chairs & table. We enjoyed morning coffee watching the sun come up over the mountains & some wine watching the sun go down in the evening. The grounds were spectacular with nice statues & fountains and of course the beautiful red rocks right there. Free parking. Comfortable king bed & pillows. Nice to have 2 luggage racks in the room. Staff was very friendly & helpful. I can't say enough about the view from our room. It was pure heaven!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Heatherru. Wow! Thank you for your awesome review of our hotel and about your stay with us! We are so glad that you enjoyed our hotel and your time in Sedona. We hope that we will always be your first choice when your travels bring you back to Sedona!

"Excellent for our needs"

5
User 08/11/2018

We booked this as its in Uptown and we wanted to be close to the various tours and also it accepted pets. We have a small dog and their grassy area for dogs is very nice, kept clean and they provide bags. Our check-in was great and we were offered a nice map of the area as well as a booklet of Talaquepaque. I thought that was a nice addition. Our room was very nicely appointed with nice amenities. I loved the Keurig coffee machine and they have coffee in the lobby also. Our view from the balcony was wonderful and relaxing. We were very close to both the Pink Jeep and Trolley tours. The breakfast was much more than a continental breakfast and had hot and cold food as well. Nicely done and plentiful.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your kind review of your stay with us, Thelma B. We are so happy that enjoyed everything and we hope that we have the opportunity to serve you again very soon!

"Just okay"

3
LuciaDel, New York City, New York 08/11/2018

The hotel is walking distance to the town. The rooms have very nice views and its beds are not comfortable -very mushy. We arrived at 2.00PM with our 1 year old and they told us to wait until 3 to check in- we went during low season so it was not sold out but check in it is very strict no exceptions. The hotel has a big parking lot but it can be far from your room since it is on a hillside which was not an issue for us. Breakfast is typical -nothing special and served in a detached building. The person at the front desk was not energetic or welcoming not rude either just with lack of enthusiasm. Overpriced for sure.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello LuciaDel. We are sorry that we were not able to check you in early. This is not our low season and we are usually sold out. We also apologize that being located on a hill, parking can be challenging. We normally get raving reviews about our breakfast so we again sorry that you did not enjoy it. We hope that you will give us another chance in the future. Safe travels!

"Fantastic "

5
mslade, Canada 07/11/2018

Great, friendly, helpful staff. Easy check in and out. Rooms clean, bed a little soft but comfortable. Outstanding views. Downtown shops and restaurants a short walk. Easy drive to many sights. Outdoor pool. Breakfast has both hot and cold items. Great place. Stay here.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello mslade. We are so happy that you enjoyed your stay with us and your time in Sedona. We are very fortunate to be in the location that we are with the awesome views and with so many shops and restaurants within walking distance. We hope that we will have the opportunity to serve you again very soon!

"Great location, great service"

5
User 05/11/2018

The hotel is perfectly located to walk about quaint Sedona or access trailheads quickly. The rooms are clean, the staff are friendly and helpful. The lock on our first room broke on a Saturday evening, but the hotel was booked solid. Although they couldn't re- room ya that night, we stuck it out and the next day we were given an upgraded room - upgraded to the 2 story villa condo on the stream with ALL the bells and whistles. Excellent compensation for a minor inconvenience! Thank you to Eric and Nick, the staff who made it happen.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello NancyJammer. Thank you for choosing our hotel for your time in Sedona. We are glad that you enjoyed the upgrade to one of our spacious villas. We will share your kind comments with Eric and Nick. We hope we have the opportunity to serve you again very soon!

"Great stay in the center of town!"

5
beamer98, Morehead City, North Carolina 30/10/2018

Great hotel in downtown Sedona, within walking distance of shops and restaurants. Rooms have an amazing view. Great full breakfast too, eggs, meat, even a breakfast casserole. I would definitely stay here again and again.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello beamer98. Thank you for choosing our hotel to stay at during your time in Sedona. We are so glad that you enjoyed everything, including our awesome complimentary breakfast. We hope that we will have the opportunity to serve you again very soon!

"Excellent resort and location within Sedona"

5
A458YJjamesb, Alexandria, VA, United States 29/10/2018

The Resort provided everything we could possible need during our one week stay. The indoor and outdoor pool were well maintained and enjoyable. The TV and WiFi were excellent as well as brand new beds (one King and two Twins). The kitchen was well supplied and the washer dryer combination was excellent as well. We had a great time, no complaints to report. The desk staff of Susan, Catalina, and Mary Beth were always cheerful and helpful.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello A458YJjamesb. We are so glad that you enjoyed your stay and your time in Sedona. Please come back and stay with us again very soon!

"Lovely fireplace! Great location!"

4
User 28/10/2018

The Arroyo Roble resort is ideally situated in downtown Sedona, perfect for walking to shops & restaurants. Our two bedroom townhouse was spacious, well equipped, boasted two & a half bathrooms but the living room furnishings were almost ready for upgrades! The grounds were well maintained & barbecues were available to guests at a nearby courtyard area. Staff at the resort were very helpful!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Extraordinary282284. Thank you for staying with us during your time in Sedona. We are glad that you enjoyed our spacious villas and our awesome staff. We will be renovating our rooms within the next year and we hope that you will return so you can experience these wonderful improvements. Thanks again!

"A really great place."

5
mugshall, Myrtle Beach, South Carolina 27/10/2018

A really great place, kept up to date well, plenty to do including pool tables, indoor pool, with a down town location literally within walking distance of the downtown area. Place was very quiet at night. The activities around town and the area like Blazin' M Ranch.train ride, National Parks and State parks are really beautiful.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello mugshall. We are so glad that you chose to stay with us during your time in Sedona. We are happy that enjoyed all of our wonderful amenities and we hope that you will stay with us again in the future!

"Sunny Arizona"

4
Randy A, Sherwood, United States 25/10/2018

The hotel was very nice. Staff was helpful and polite. Down fall was our frig. did not work well in our room. But other than that very nice place to stay. Great location right down town. You can walk to all the shops. Parking was a little tricky, tight areas. Housekeeping staff very friendly and would bring you whatever you needed. Price was ok, not to expensive and not cheap either. It did rain during our stay which was a bummer. Wanted to do the jeep rides but wife was against it. Shops and food were pretty good and not to price.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Randy A. We appreciate you being our guests during your time in Sedona. We are sorry that your refrigerator failed to work properly and we hope that this would not keep you from staying with us again in the future. We hope that the weather will be better next time and that you will be able to enjoy a jeep tour of Sedona!

"Best hotel in Sedona!"

5
User 20/10/2018

Terrific location in Uptown Sedona, very close to shopping and tour options. Very comfortable room with an excellent complimentary breakfast. Hotel staff are very friendly & helpful. We always stay at this hotel when we visit Sedona.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello TomDargan. We are so happy that you enjoyed our location. We are very fortunate to have such an awesome staff that work very hard to insure our rooms are super clean and our breakfast staff goes out of their way to provide the best possible complimentary breakfast that they can. Please come back and stay with us again very soon!

"Anoyher great vacation at Arryo Roble"

5
User 20/10/2018

We always enjoy our time here The resort is close to downtown (shopping,restaurants), The BBQ area down by the creek was great We enjoyed both pools We used the game room, The sauna was great after our long hikes.The grounds with all the large trees made you feel you were in the woods The sound of the creek was soothing.The units are very large for timeshare standards. Both bedrooms upstairs with bathrooms.A half bath down was also convenient.New mattresses and sheets were exchanged while we were there.All the employees were very helpful.This was a great vacation overall Thanks Arroyo Roble .

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello DayTrip463573. We are so glad that you enjoyed your stay with us and your time in Sedona. We are very fortunate to be in the location that we are. We hope that we will the pleasure of serving you again very soon!

"Heaven! "

5
sharyn_watt, Sydney, Australia 16/10/2018

My husband and I stayed here for 3 nights after nearly 2 weeks in Hollywood and Las Vegas. Even driving into Sedona gave us a sense of peace and normality, and it continued on our stay! This hotel was fantastic! Our room was on the top floor and overlooked the red rocks! Although the hotel is older in style, it was spotless and in the best location! We arrived around 7.30pm after driving from Las Vegas, check in was great and we were so happy to have a balcony where we could just relax, have a drink, and soak in the beautiful view and fresh air! Breakfast was included and it was fresh, delicious and lots of variety (although my husband was obsessed with the waffle maker and that's all he ate)! The pool area is beautiful, and as the hotel isn't too big, it is a short walk from any room. Parking is onsite and free, BONUS!! The front desk also have a great variety of snacks, drinks and toiletries which was a very nice touch. The short walk down to the creek was wonderful, there are great bars and restaurants right outside the door, along with fantastic souvenir and fashion shops and tour offices. We also found a supermarket and laundromat not far! So glad we found this place on Tripadvisor, as it was one of our favourites along our 5 week road trip. We couldn't have asked for anything more!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello sharyn_watt. Wow! What an awesome review that you provided for our hotel. We are so glad that you enjoyed everything about our hotel and we hope that we have the pleasure of serving you again very soon!

"Great Resort in a Perfect Sedona Location"

5
Caroline H, Burlington, NC 14/10/2018

This resort is located just off the main drag in Sedona - just a short walk away. The units are updated and in excellent condition and are well-equipped with everything you could need and more. The pool area is very nice with plenty of lounge chairs and towels. There are game rooms with Foosball, Air Hockey, Pool and Pingpong which made great fill-ins on a rainy day. This is one of the best RCI properties we have ever stayed in.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Caroline H. Thank you for staying with us. We are glad that you our amenities and we hope we have the pleasure of serving you again very soon!

"Great location"

5
Patreeb, Congers, New York 14/10/2018

Friendly staff, great. Location, fantastic views of red rocks. The breakfast was one of the best. Restaurants and shopping close by. Sedona is beautiful place to vacation. Hotel has a pool indoor and outdoor and a gym .

"Great Place"

4
User 14/10/2018

If you're looking for a great, centrally located hotel in Sedona this is for you . Large, clean rooms, Walking distance to all shops, restaurants and tours in Uptown Sedona.Extremely helpful staff and hones housekeepers!

"Well Placed"

4
phil52_10, Maidstone, United Kingdom 12/10/2018

Well placed for either Oak Creek Canyon or the main tourist area of Sedona. Reception was very good, friendly, efficient and helpful. We had a top floor room at the rear of the hotel just across form the lift. The views were wonderful and we never heard the lift. The room was above average size, clean and quiet. The breakfast room was in a separate building. There was ample seating both inside and out. There was plenty of choice and the staff kept everything filled. It is conveniently placed for restaurants and shops within easy walking distance.

"Fantastic View!"

4
Maggie H, Manor, Texas, United States 11/10/2018

The hotel looked a little run down on the outside (like maybe it needed a fresh coat of paint or something), but our room was nice enough and it was clean and comfortable. I was disappointed that our private "balcony" on Room #103 was not private at all as several other rooms had to pass in front of us to get to their rooms. This can easily be remedied if you get a room on the back side that's NOT on the first floor because all of the upper rooms really DO have private balconies. We requested a room on the top floor but didn't get one. The floor was never vacuumed either and we were there 3 nights. Nevertheless, our stay was comfortable and quiet and the view of Snoopy Rock and the other red rock formations was just fabulous! The free breakfast was great too. Will definitely stay here again if we're in the area. It's a good value.

"Right in Uptown Sedona"

5
elsman98, Baltimore, Maryland 07/10/2018

Facilities were above average. Location great, right in uptown Sedona near shopping and restaurants. Have to climb a steep hill, though, to walk to them. Nice pool/whirlpool/clubhouse. Only issue was no shampoo when we arrived -- did not discover this until we were ready to shower after traveling all day... Bring your own or buy some before you check in!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello elsman98. We are so glad that you enjoyed our location and facilities. I am so sorry that we overlooked putting shampoo in your room. I will share this information with our housekeeping team so it does not happen to another guest. We hope that we will have the opportunity to serve you again very soon!

"Fabulous Stay in Sedona"

5
User 03/10/2018

Our stay was excellent! The BW Plus Arroyo Roble Hotel is the perfect location with beautiful views of the gorgeous mountains of Sedona. Service was professional and friendly. We had an end room which is a bit larger than most. Housekeeping was good. The breakfast buffet has everything you could want. Would definitely stay here again. Can't wait to return for another perfect vacation.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello TeresaM5042. We are so happy that enjoyed your stay with us and your time in Sedona. We hope that we have the opportunity to serve you again very soon!

"Great Hotel & Perfect Location"

5
JacquiLB, Long Beach, NY 03/10/2018

This hotel is situated in the perfect spot in Uptown Sedona. We stayed on the top floor and the views of the red rocks from our private balcony were spectacular. The hotel as a whole has everything you need from clean rooms with microwave & fridge, pools, full buffet breakfast and 24hr coffee in the lobby. The staff are friendly, courteous and helpful. This hotel is within walking distance to restaurants, shops and gorgeous views of the red rocks. We would definitely stay here again.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello JacquilB. We are so happy that you enjoyed your time with us and all that Sedona has to offer. We hope that we will have the pleasure of serving you again very soon!

"Gorgeous views, comfortable beds and great breakfast"

5
familygirls, JC, NJ 25/09/2018

My husband and I stayed just one night but I would return in a heart beat. The room we had was in the perfect location , 109, overlooking the beautiful red rock mountains. The beds were so comfortable and we loved the added features of microwave and refrigerator even though we did not use them. The location was within walking distance to all the shops and the pink jeep tours. Breakfast was a wonderful surprise. I enjoyed fresh fruit and spinach omelet. My husband enjoyed the fresh waffles (make yourself) , eggs, bacon, sausage, and fruit. It was our meal for the day holding us over until dinner. I love Best Western now and this one did not disappoint! I highly recommend..you will not be disappointed. BTW, pool was great too!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello familygirls. Thank you so much for your glowing review of your stay with us. We are so happy that you enjoyed yourselves and we hope that we have the pleasure of serving you again very soon!

"20th Anniversary stay"

5
vcedell, Clyde, New York 24/09/2018

My husband and I stayed here for our 20th anniversary. We stayed on the fifth floor. Loved our room and the balcony view. Rooms were clean and the king bed was very comfortable. We used the pool several times and enjoyed that. We were happy with the breakfast that was provided. This hotel is in a great location as we were able to walk to many places. We would definitely stay here again if ever in the area.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello vcedell. Thank you for being our guests and choosing our hotel to celebrate your 20th anniversary. We hope you have many more enjoyable years together and that you will choose to stay with us whenever you come back to Sedona!

"The PLUS makes a difference!"

5
Amy C, Tampa, Florida 23/09/2018

I was leery about staying at a Best Western for a luxury-type trip to Sedona. But after reading reviews and checking out photos, we decided to give it a try. Glad we did! You can't beat the cute appearance, stunning view, great staff, perfect uptown location, and nicely appointed rooms (super comfy beds!), The complimentary breakfast was the perfect way to prepare for a hike ... and the steam room was the perfect wind down afterward. It was a great stay and a great value!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Amy C. We are so glad that you enjoyed your stay with us. We do not consider our hotel to be your normal Best Western Plus. Our location and resort like amenities truly make us a special property. Please come back and stay with us again the next time you return to Sedona!

"Exceeded Expectations!"

5
User 21/09/2018

This was our 1st trip to Sedona and wanted to stay close to shops and restaurants. We don't typically stay at Best Westerns but have to say it was excellent! The young men who checked us in and out were very pleasant and explained everything we needed to know very well (not so fast that I have to ask them to repeat themselves). The room was ready early and we had an unbelievable view. Breakfast in the AM was one of the best I've had at similar hotels. Staff were attentive and very friendly. I would recommend the hotel!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Susan G. We are glad that you gave us a chance and found out that we are not your average Best Western. We will share your kind comments with our entire staff. We look forward to having the opportunity to serve you again very soon!

"Trip thru the West"

5
Durward T, Central City 21/09/2018

Out of the last 9 BW Plus Hotels we have stayed in now doing our Trip thru the West this has been the BEST By Far BW Plus. i really hate when Hotels(of any brand) over charge for staying in their place just because of the location or event is taking place. This is what I refer to Price Gouging!!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Durward T. We are glad that you were pleased with our hotel. We try to keep our rates very competitive and we hope that all we have to offer makes it worth it. Please come back and stay with us again very soon!

"Rooms should be cleaner "

3
Valdmanval, New York City, New York 20/09/2018

Pros: The hotel is in good location with very nice views. Breakfast is included and it's your normal American breakfast. Cons: The rooms have to be inspected and cleaned better especially the bathroom area, we definitely don't want to see someone else's hair in the shower tub!

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Valdmanval. Thank you staying with us. We are glad that you enjoyed our location and our awesome views. I am very sorry that your room was not to our normally high cleaning standards. I will share this information with our housekeeping team so as to insure we continuously provide the best and cleanest room possible. Thanks again and we hope to have the opportunity to serve you again in the future.

"Rooms should be cheaper"

2
tybd00, Benton, Arkansas 20/09/2018

I think the basic room should be in the $100 range. The beds were alright and the breakfast was alright. The view was the only best thing here. Breakfast was like you could get anywhere else with a little more choices. I wish they had better beds and a fountain machine in the breakfast area and a cook to make you breakfast items. Staff was nice and friendly.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello tybd00. Thank you for staying with us and providing feedback about our hotel. We do have some of the best possible views in Sedona and we are one of the few properties to have private access to Oak Creek. Our guests really appreciate that we offer resort like amenities with the only racquetball court in Sedona, as well as steam room, sauna, gameroom, tennis, work out facility, etc. Our breakfast is rated as one best in the entire Best Western portfolio. We are sorry that you felt our rates are high but Sedona is a very popular destination and many properties charge much, much more. This especially true considering all of the amenities we offer. We hope that if you ever return to Sedona, you would consider staying with us. If you are more comfortable spending $100 for accommodations, you may be able to find a few older motels in the off season that may fit that budget. Thanks again and safe travels!

"Loved every minute of it."

5
darlingdearest, Kihei, Hawaii 20/09/2018

Well, our start was a little rough, when we were issued keys to an occupied room. However, the view, the friendly staff, the fantastic location of the place and all the amenities made up for it. After 5 days I had all forgotten about the mishap. Breakfast is abundant, warm and large in selection. The location of the hotel is as central as it gets, on the old part of town. An easy stroll takes you to many more restaurants and shops. NOW THE SECRET!: the hotel OWN 7 condo next door on the creek!! yup, and the condos are lovely! so if you are planning a vacay with fam, those would be perfect. I didn't know about it, but I'll keep the option in mind for the future. The water running at the creek is so relaxing, but the view from the hotel room were breathtaking, too....

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello darlingdearest. Thank you for your wonderful review of your stay with us! Sorry for the original mishap but we are glad that you enjoyed everything else. Please come back and try staying in one of our spacious villas that you mentioned. They are very comfortable and sit right on Oak Creek. See you again very soon!

"Beautiful room with amazing views from private balcony"

5
Cristin C, Denver, Colorado, United States 19/09/2018

Well located with nice place to exercise the pooch. Great staff. Amazing breakfast. We stayed on the canyon, not the highway side, and loved the views and quiet. Well landscaped grounds with nice pool. Front desk staff directed us on a great hike.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Cristin C. Thank you for staying with us. We are glad that your enjoyed our hotel and our great location. We hope that we have the opportunity to serve you again very soon!

"Perfect location!"

5
klbrownee, Staten Island, New York 19/09/2018

This was our second stay at this hotel. First of all, the staff is exceptional. We had a great breakfast every morning (which is included with your stay), the rooms were clean and we had a great view. We liked hanging out at both pools and using the game room at night. We love the location as we're right in town. Plan to stay here when we visit next time.

DanB5134, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello klbrownee. Thank you for your awesome review of your stay with us! We appreciate you being our guests and we can't wait for you to return the third time!

"Perfect Location to see Sedona."

1
S B, Orangevale, California 14/09/2018

You are right in the middle of Beautiful Sedona's shops and places to eat and to have a beer. The view from the rooms balcony is worth a million. Very expensive but if you check the day before You will get a better deal. We got out room for $150 less that way. Rooms are small, bathroom is very small and only one towel.

"Perfect Place, Perfect Setting"

5
Russell2501, Philadelphia, Pennsylvania 31/08/2018

My wife and I strayed here for two (2) nights and we loved it. We were on the second floor, seems like the first, room 202, and we had a magnificent view of the valley and the mountains (see photo), overlooking the oval pool. Room was small but fine with a refrigerator and a balcony big enough for both of us to relax and read and look at the scenery. Parking was free (we drove from Phoenix) and it was perfectly located in the heart of the shops and restaurants. I would stay here again. It's not the most lavish place, but for the amount of time you spend in your room, it was well worth the price. Very friendly and hellpful front desk people.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Russell2501. Thank you for your kind comments. We are glad that you enjoyed Sedona and your time at our hotel. We hope that we have the opportunity to serve you again very soon!

"Awesome Trip to Sedona"

4
Shelley M, Pittsburgh, United States 29/08/2018

Very lovely hotel! The breakfast buffet and the guys were 10 stars! The bathroom area needs to be updated, very small, plus we ran out of hot water 2 days in a row. View from our room was breath taking. Staff very very friendly. Great location walking distance to every where in Sedona

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Shelley M. Thank you for your kind comments about our hotel and staff. All of our team work very hard to insure our guests are comfortable and happy. I apologize about the limited amount of hot water during your stay. We have gotten this problem resolved. Also, we will be renovating our rooms within the next year. Please come back and stay with us again very soon!

"Stayed in The Cottage."

5
Swenden, Long Island, New York 27/08/2018

Loved the separate bedrooms, living area, kitchen area. It was having our own house. It was nice to have the privacy. Unobstructed View of the beautiful red rock. Hotel could be been cleaner. Sprayed everything Lysol. Toilet boat had a smallish unwanted relic. Would definitely go back.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Swenden. Thank you for staying with us. We are glad that you enjoyed our Villa and the awesome views that we have. I am sorry that our housekeeping staff did not provide the level of cleanliness that they normally do. I will share your feedback with them so that we can even further improve our operation. We hope to see you again very soon!

"Location"

4
marymigler, Palos Park, Illinois 27/08/2018

My husband and I stayed here one evening on our way to Grand Canyon. The view from the balcony was beautiful, great location to park your car and walk to shops and restaurants. Hotel was clean and breakfast was very good. Overall all pleasant stay.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello marymigler. We are so glad that you enjoyed your stay with us. We hope that you will come back and stay with us again, and hopefully for a longer stay. Thank you for being our guests!

"Absolutely Great!"

5
F2992SVmicheller, Philadelphia, United States 26/08/2018

My husband and I LOVE this place! Beautiful views of the red rocks, great breakfast, and lots of different pools and spa facilities. Right in downtown Sedona, so walking distance to restaurants and other fun stuff! The creek that runs through the property is a little hard to get in and out of, but is beautiful!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello F2992SVmicheller. We are so happy that you and your husband love our hotel! We are fortunate to have the views and location that we do. We hope you come back and stay with us again very soon!

"Great location"

5
John A, Ruston, Louisiana 26/08/2018

This hotel is in a great location to walk out your door and walk around town. Have great views out your window. The staff were excellent and more than willing to help in anyway. They serve one of the best free breakfast I have ever eaten in a hotel. The rooms were very clean.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello John A. Thank you for your awesome review of your stay with us! I am very proud of our staff and they do everything they can to insure our guests are happy and comfortable. I will share your kind comments with our entire staff. See you again very soon!

"Perfect hotel!"

5
X6256BKandreaj, Orange County, California 09/08/2018

Wonderful stay! The hotel and staff were wonderful, very accommodating. Dan, the General Manager was exceptional. He and Monique went out of their ways to make sure our stay was perfect. The hotel was very clean, beautiful views all around property. The breakfast each day was wonderful. We will definitely be back on our next trip to Sedona,

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello X6256BKandreaj. Thank you for your very kind review about your recent stay with us. We are so glad that enjoyed your time in Sedona and we hope that we will have the opportunity to serve you again very soon!

"Perfect location in Sedona"

5
wmc1946, Orange, CA 05/08/2018

This is our fifth time to Arroyo Roble time shares. They are located along Oak Creek behind the Main Street of Sedaona. The grounds are beautiful and private but you have ready access to shopping. The units were built in the 1980's but are well maintained and clean. This visit was a family reunion where we were lucky enough to have five units together which sleep 6 people. There are lots of activities including pool, game room, racket ball, tennis and basket ball courts. We highly recommend it.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello wmc1946. We really appreciate that you continue to stay with us. We are so happy that you were able to enjoy your family reunion. We hope that you will always choose to stay with us when you return to Sedona. Thanks again!

"Great hotel"

5
collias, North Myrtle Beach, South Carolina 04/08/2018

We have stayed twice at the Best Western Plus in Sedona, AZ. The pools are large enough for laps. The work out area was disappointing because it was hot and very small. The breakfast buffet cannot be beat. Very conveniently located for walking to Starbucks, restaurants and shopping.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello collias. We are glad that you enjoyed your second stay with us. We are sorry that our gym is not larger. We will definitely check in to why the AC was not working better. It is hot in Sedona this time of year, but we always want our guests to be comfortable, even when they are working out!

"Great hotel"

5
ar580, Southwick, Massachusetts 26/07/2018

We had amazing time on our vacations, me, my husband and two boys, age 6 and 10. The units are spacious and very comfortable. They are not modern but the rooms have some charm. Three balconies, 2.5 bathrooms, hard to beat this. The location is absolutely amazing and we fell in love with Sedona. We did trips to Page and Antylope Canyon and Grand Canyon (staying one night in each place). We did a lot of hiking and spend time in creaks around, travel to Jerome City (crazy ride). We absolutely had a blast and we will be back.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello ar580. Thank you staying with us and for providing an excellent review of your stay in our villa. Our guests really love how spacious and comfortable they are and it is nice be located right on Oak Creek. Please come back and stay with us again very soon!

"Great stay! "

5
DiDan30, Bucks County, Pennsylvania 24/07/2018

I stayed 2 nights at this lovely hotel, on a girls trip with my 2 adult daughters! It was perfect, when we were finished hiking for the day we parked the car for the night and explored the cute little towns shops and had a nice dinner, a few drinks and walked home! The staff is wonderful and the view was incredible! It is a touristy little area of town, but hey, we're tourists:)

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello DiDan30. Thank you for your kind review of your stay with us. We are glad that you enjoyed Sedona and our hotel. We hope that we have the opportunity to serve you again very soon!

"Lovely Hotel"

5
User 16/07/2018

We loved our stay in Sedona at this Best Western. We really loved the selection of breakfast items each day! It was nice to have it right on site to start our day. This is why the price of the hotel was of great value!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello klynnfin. Thank you for being our guest and sharing your feedback concerning your stay. We hope that we have the opportunity to serve you again very soon!

"Sedona trip"

5
Glenda M, Naples, Florida 13/07/2018

Wonderful location in walking distance to everything uptown. The traffic can get pretty rough in that area, so being able to walk saved us a lot of frustration. Our room was so comfortable, with nice pillows and mattress.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Glenda M. Thank you for your kind review about your recent stay with us. We hope that you will choose to stay with us again when your travels bring you back to Sedona!

"Almost a five"

4
bizzyone, Vancouver, B.C. 11/07/2018

I agree with the earlier reviews - amazing views from very clean rooms. The breakfast was excellent - from hot dishes to fresh fruit, cereal, pastries and yogurt. The pool was well-maintained, with lots of seating. I had an executive king room in the north building. It was spacious, quiet and the balcony became my favourite place. The view was beautiful. The little fridge and microwave made snacks and light meals easy. The location is important. The hotel is at the north end of “uptown”. All of uptown is easily walkable. Nonetheless, the traffic on the main road is busy during the day. The traffic noise was minimal, though. All of the staff I spoke with were warm, helpful and gracious. I would have given this hotel a 5/5 but for the guest laundry room. It was easily apparent that the laundry room hadn't been cleaned recently - dirty floor, spills on the machines and lint balls everywhere. I would stay here again, but would bring lots of clean clothes.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello bizzyone. Thank you for your review of your stay with us. We are glad that you enjoyed your stay and the accommodations. I apologize that we overlooked keeping the guest laundry room clean. I will share this with our housekeeping staff so that this is not overlooked again. Thank you for being our guest and we hope to see you again very soon!

"Amazing Views"

5
four4thesun, Detroit 09/07/2018

This Best Western was great! We loved the view from our room. Clean and very comfortable. The breakfast that is included was wonderful. Very friendly staff. We would definitely go back and stay again.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello four4thesun. Thank you for your complimentary words. We are glad that you enjoyed your stay with us and we hope that you will stay with us again when your travels bring you back to Sedona!

"Great view, great location, great service!"

4
Dana L, Atlanta 30/06/2018

My husband and two teenage daughters stayed for two nights - great location for access to shops, restaurants and hiking. The view from our room was incredible! Double rooms are large but could use some updating. Breakfast is plentiful and very good. Two issues - the beautiful pool was unusable which was a huge disappointment for the girls. We also had an issue with the lock on our door, which was inconvenient, but the manager was extremely helpful and offered to move rooms for us and also offered a credit for the inconvenience. Overall a great hotel for exploring Sedona.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Dana L. Thank you for your review of your stay with us. We are glad that you enjoyed your time in Sedona. We are sorry that we were having some issues with our closest outdoor pool. We have since got the problem fixed, as well as the door lock issue. Remember that we have two other pools when you come back to stay with us again. It was a pleasure to meet your family and I hope your daughter feels better. See you again!

"Great location"

5
njlong62, Pooler, Georgia 29/06/2018

This resort was perfect for a base to visit the Grand Canyon, Painted Desert, Petrified Forest, Glen Canyon and the surrounding area. Day trips were 2-3 hour drives one way. Made for long days but it was great to be able to see so much during our stay. The resort was a perfect place to return to for relaxation. Grills and the courtyard were nice to have also.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello njlong62. We are so happy that you enjoyed your stay with us! Our location does offer some great day trips and how nice is it to return to the beautiful red rocks of Sedona to relax and throw something on the grill? Please come back and stay with us again very soon!

"Delightfully Surprised..."

4
User 25/06/2018

A friend made reservations at this hotel for a group gathering in Sedona. This is a nicely situated hotel in Uptown Sedona. A little quieter area, though during the day, traffic can present issues with leaving the property. Parking is a bit strange, so get checked in and park right away in one of the higher levels so you don't have to climb a mountain to get up to the hotel again. The facility was extremely clean, the room was nice, the beds super comfortable, cable tv had a nice selection of channels, small refrigerator in the room...but the bathroom was small. It was very clean and the shower was nice, but much smaller than I had expected. The manager, Nicholas, couldn't have been kinder when making certain everyone's needs were met, the hotel breakfast in the morning had the most delicious choices, and the view...I could not believe a Best Western had such a breathtaking view of the mountains. I'd definitely stay here again.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello o2bcre8ive. Thank you for staying with us and sharing your feedback about your stay. We are glad that you enjoyed your stay. Our team works very hard to provide the most clean and comfortable hotel possible. I will share your kind comments with our entire team. We look forward to seeing you again very soon!

"Sensational Sedona!"

5
179kurtk, Niagara Falls, Canada 18/06/2018

Selected this BW months in advance based on other TP reviews and have to say "it delivered". Stayed 3 nights in top floor corner room #509 and was thoroughly impressed. The room was spacious and clean with a private patio boasting one of the best Redrock views you can imagine. Remembering walking in the first day, opening the patio slider and having a spectacular "awe moment". Enjoyed everthing about this place! The wonderful breakfast buffet was the perfect start to each day, the beautiful pool refreshed us after hiking and the downtown location put us close to wonderful shops and restaurants. If you want to do Sedona this is the place to stay!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello 179kurtk. Thank you for taking the time to submit a review of your stay with us at the Arroyo Roble Hotel & Creekside Villas. Our team really enjoys hearing how they have done and we will share your kind comments with our entire team. Sedona is truly a magical place and it is wonderful to hear that you left us with happy memories. We look forward to having the opportunity to serve you again very soon!

"Maybe the best value in Sedona"

5
TomTom559, Austin, Texas 18/06/2018

Not terribly expensive, and really, what more do you need than a clean hotel room when you are in Sedona because you'll be out exploring most of the time. Really beautiful views of the caprocks, snoopy rock, etc

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello TomTom559. We appreciate you submitting a review of your stay with us. We do try to keep our rates affordable and we are glad to hear that you agree with that. Our housekeeping team works very hard to provide very clean rooms. We will share your comments with them. And yes, the best thing to do while in Sedona is get out and enjoy all of it's natural beauty. Please come back and stay with us again very soon!

"In mountains"

5
Lovethesun1015, Wentzville, Missouri 16/06/2018

Service was wonderful. Very relaxing atmosphere room was comfortable. Breakfast was very good. Clean. Patio overlooking the red rocks was amazing, came out of our room and was able to sit in very comfortable seating looking out at mountains.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Lovethesun1015. We are so happy that you enjoyed your stay at the Arroyo Roble Hotel & Creekside Villas. Our staff works very hard to insure every guest enjoys their stay. We are so fortunate to have some of the best views in Sedona and our guests enjoy these views from their private balcony or patio. We hope that your travels bring you back to Sedona very soon!

"Relaxing serenity"

5
robinsatic, Englewood, Colorado 11/06/2018

This resort was fabulous, much better than the pictures. The resort is right downtown Sedona yet so serene and quiet at night just the sounds of the creek at night.the unit was very large and clean. I would go back anytime.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello robinsatic. Thank you for your kind review of our hotel. We are so glad that you enjoyed your stay with us. Our villas are very spacious at 1300 sq. ft. and we are one of the few properties in Sedona to have private access to Oak Creek. Please come back and stay with us again real soon!

"A great place to vacation with the family."

5
Lelia B, Dover, United States 04/06/2018

This resort exceeded my expectations in all respects. The villa was very clean and up-to-date in the furnishings. I really had a lot of extras, like two fireplaces - one in the living room and one in the bedroom. It had all the comforts of home. You can walk to many restaurants and little shops. The HP Café was superb. You can make car trips to several attractions, like the Grand Canyon.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Lelia B. Thank you for your wonderful review of your recent stay with us. We are glad that you enjoyed our spacious villas and all of the awesome amenities that they offer. As you stated, many of our guests feel that that they have all of the comforts of home and enjoy being right on Oak Creek. We hope that we have the opportunity to serve you again very soon!

"Wonderful Hotel"

5
DC-ite, Washington DC 01/06/2018

I had selected this hotel based on online reviews and it certainly lived up to those. What an unexpected surprise--such a lovely hotel with spectacular views of the red rocks and access to amazing facilities. The breakfast was also excellent. I would stay here again next time I visit Sedona.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello DC-ite. Thank you so much for your kind words. We are glad that you enjoyed your time with us and we look forward to having the opportunity to serve you again very soon!

"Creekside Villas Outstanding"

5
Ed K, Fontana, California 31/05/2018

Spent 5 nights at a Creekside Villa. There were only the two of us but room for plenty more. Enjoyed sitting creekside. BBQ grills were nice. Everything in the Villa worked perfectly. Clean and Comfortable. Would definitely consider for next Sedona visit.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Ed K. We are glad that found our villas to be very clean and comfortable, with everything in working order. We are one of the few hotels in Sedona to offer accommodations such as this with red rock views and private access to Oak Creek. We hope that you will come back and stay with us again very soon!

"Great location with an excellent view"

5
JulieMUSA, Florida 31/05/2018

We were glad that we chose to stay here for 2 different nights during our visit to the Sedona area. Good restaurants and shops are right within walking distance of the hotel and the breakfast included in the morning was very enjoyable. Right after we checked in on the first round, the hotel manager Dan warmly extended himself to make us more comfortable and made the effort to give us the best room available for a magnificent view of the stunning red rocks. What a great view, especially from the 5th floor. The fireplace in the lobby gives a warm atmosphere and the desk staff was very nice and accommodating to our requests. We would definitely return here.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello JulieMUSA. Thank you for your kind comments concerning your recent stays with us. I am glad that you enjoyed our hotel and the fantastic red rock views. We are fortunate to be located in the uptown Sedona area where you can easily walk to so many restaurants and shops. I will share your compliments with our breakfast and front desk staff. We look forward to having the pleasure to serve you again very soon!

"Glad we stayed here"

4
User 29/05/2018

We had a very pleasant stay all 3 nights we were in Sedona. It appears the hotel may be a bit on the older side; however, the rooms were well maintained, clean and the furnishings, though not ultra-modern, quite comfortable. Two unanticipated features that rated top stars were the laundry facilities and the location. The laundry is in a separate building. While that may be a bit inconvenient, the cleanliness of it, the working order of the machines (only $1 to operate each machine) and the fact that it required a room key to open made it a top notch facility. I was quite comfortable leaving clothes in to dry while I went back to the room for a phone call. The location, right on 89A coming into town, made getting on the road easy. There were 5-7 restaurants a short walk away (the pizza place next door was great) and the desk staff's recommendation for another (89 Agave) was spot on. As we came back from a day trip, we encountered the traffic in the "downtown" area of 89A where the newer hotels are located. So glad we did not have to deal with that. One surprise, though not a problem, was that the hallways to the rooms are open air. Sort of a cross between a hotel and a motel. Our room had a nice balcony with 2 chairs and a small table. I opted for a room with a view - and it was a great view. Parking the first night was a bit of a challenge - lower lot meaning 3 flights of steps to get back to hotel, but after that spaces opened up on the first level. Overall, it was a very nice stay.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Patricia W. Thank you for your lovely review of your recent stay with us. I am glad that you enjoyed our location and our facilities. Our guests really enjoy being in uptown Sedona, where you can easily walk to many restaurants and shops. Our team works very hard to provide a clean and well maintained property. Although we are not ultra modern, most of our guests like the decor and express to us how it is fitting to this area. We hope that you will choose to stay with us again when your travels bring you back to Sedona.

"Decent Hotel"

4
anderske8679, Boston, Massachusetts 29/05/2018

Pros: Conveniently located in the heart of downtown Sedona. Hotel staff were friendly and helpful. The daily breakfast was great. Amenities including the pool and fitness center were very nice. Cons: The room was small and not anything to rave about.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello anderske8679. We are glad that you enjoyed our great location and our friendly staff. Our breakfast staff takes great pride in the food offerings. Many of our breakfast items are made from scratch and our guests really enjoy the homemade salsa. We will be renovating our rooms in the near future. Although we will not be increasing the size of our standard rooms, we do have larger rooms such as our Signature rooms, cottage and 1300 sq foot villas. We hope that you will stay with us again in the future!

"Pleasant stay"

3
Bo94114, Phoenix, Arizona 28/05/2018

We drove past it several times before we found it as waze lead us astray. Hotel is on the side of a hill so there are several levels from parking to the hotel or to go down to use other facilities. If you have mobility issues it could prove problematic. Check in was smooth. Room was pleasant. The view was awesome from the balcony. Work out facility was good. Wi-fi was good. The price was a bit high for a Best Western. Breakfast was good. There was a hiccup at check out but they made it right.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Bo94114. Thank you for taking the time to submit a review of your stay with us. You are correct in that we do sit on a hill and accessing our facilities and the parking lot can be a bit of a work out. We do have accessible rooms and elevators for those with mobility issues. I am glad that you enjoyed your room and the awesome red rock view. We hope that we have the opportunity to serve you again in the future!

"Overpirced for the quality."

2
User 23/05/2018

Not the quality of facilities, breakfast, etc. I would expect at this price. Very good location in the center of Sedona. Now this website will not let me submit this review because it is less than 200 characters!!!! Endless frustration just to submit a simple review!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello duncanhenry. Thank you for taking the time to share your review about your stay with us. I am glad that you enjoyed our location. Our guests also enjoy being in uptown Sedona and having wonderful shops and restaurants all within walking distance. Our location also offers awesome red rock views and we are one of only a few hotels that has private access to Oak Creek. I am sorry that you felt we were overpriced. We keep our rates very competitive and most guests enjoy the value of having all of our resort type amenities with no additional costs or charges. Having multiple swimming pools, hot tubs, steam room, sauna, game room, gym facilities, tennis, racquetball, basketball and pool tables allows our guests to feel that they are truly staying at a resort yet at a very affordable rate. I see that you had also stayed in one of our Signature Plus rooms, which offers larger living areas with a fireplace and an in-room oversize Jacuzzi tub. Those are some of our most popular rooms and it is wonderful to see many guests return over and over again to enjoy these well appointed rooms. I did reach out to you to learn more about your experience when you submitted another review through our internal process. I was hoping to hear back from you to discuss this in more detail. I am sorry that you felt we were not the right hotel for you and I wish you the very best in your future travels.

"Loved this small but beautiful resort"

5
VAB1022, Jordan, Canada 21/05/2018

I would highly recommend this resort. It is in a great downtown location so you can park the car & walk to many shops, restaurants etc. Units are spacious and well kept. Yes, they are a bit older but I had absolutely no complaints. The living room furniture was very comfortable. Kitchen had sufficient pots, pans & utensils. Master bedroom was awesome - very large with walk-out balcony; large ensuite bathroom. All second bedrooms have twin beds, but you can ask the staff to put them together to form a king. Grounds were absolutely beautiful! We also loved the fact that there were loads of amenities for adults (not just for the kids) - we played shuffleboard, ping pong, pool, Wii (with lots of fun sports games) and they even had a pickle ball court which we took advantage of ..... and all for free. Pool area is small and well kept with a hot tub. All in all, this resort may be a bit older but is exceptional in its upkeep. We loved staying here and hope to come back.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello VAB1022. Thank you for your complimentary review of our property. It really is convenient to have so many great restaurants and shops all within walking distance. Although we are an older property, we work hard to insure the property and rooms are well kept. We will be doing room renovations in the near future and we know that you enjoy these changes when you return to stay with us. We look forward to serving you again very soon!

"My best hotel experience to date!"

5
User 16/05/2018

The venue is gorgeous. The staff are very special, so warm and kind. The breakfast was amazing, 2 kinda of scrambled eggs, bacon and sausage. Oatmeal bar, waffles, and much more. Highly recommend. I've stayed in many hotels and this was the best.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Sarah M. Thank you for your kind comments regarding your stay with us at The Sedona Best Western Plus Arroyo Roble Hotel and Creekside Villas. I am very proud of our staff and their passion to take care of every guest. I am glad to hear how impressed you were with our plentiful and complimentary breakfast. Many of the food offerings are made from scratch and our guests rave about the delicious foods that our team serves up every morning. We hope to see again very soon!

"Lovely for a chain hotel"

4
Terry M, State College, Pennsylvania 16/05/2018

Only one night here, but every room looks out over the phenomenal red rocks of Sedona and our room opened onto the ground floor garden with flowers and the smell of jasmine everywhere. A generous hot free breakfast set us up for the day. The room was standard chain hotel, but the view was anything but standard. You won't go wrong with this if the price is lower than that of fancier places.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Terry M. Thank you for taking the time to share your comments regarding your stay with us. We are very fortunate to have some of the best red rock views in Sedona and be one of the few hotels to have a private access to Oak Creek. And yes, a delicious and complimentary breakfast is a great way to start the day. Please come back and stay with us longer next time!

"My week in Sedona"

3
misinco, Fleetwood, North Carolina 16/05/2018

The hotel has an extraordinary setting, beautiful view of the red rock mountains. The rooms are clean yet small, room servicing has been hit and miss. Replenishment of coffee supplies and towels hasn't been consistent. The overall room decor and furnishing quality is more consistent with rooms costing less than half of what I paid. The breakfast buffet is very good and the staff extremely pleasant. I think if I return to Sedona I would look first for other hotels but would not rule out staying here again.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello misinco. Thank you for providing us feedback regarding your stay with us. I am glad that enjoyed our awesome views, our complimentary full, hot breakfast and our friendly staff. Our housekeeping staff normally does an outstanding job, but it would seem that they may have fell short with servicing your room. I will share this information with our leadership team so we can insure that we continue to provide the levels of service that you would expect from us. Please feel free to contact me directly the next time that your travels bring you back to Sedona so I can insure that we provide you with the very best accommodations!

"My favourite Best Western Plus to date"

5
Shirley H, Northumberland 13/05/2018

I loved this hotel and it was my favourite Best Western Plus to date. The staff were so friendly. Our room was extremely comfortable and had everything in it we needed. The balcony and view were fantastic. We had a lovely couple of hours at the pool and we were the only ones there - it was so peaceful and relaxing and did I mention the view! Wifi worked a treat wherever we were too. The breakfast was great and on real crockery and real cutlery (not like some of the best westerns we have been to). I wish we had been there longer than the two nights we were there as we were just scratched the surface of sedona and the surrounding area ... I would definitely stay here again. The reception area was lovely and they had coffee on the go, a fire and a computer and printer if you needed it. I wish I was back there.

"Best Western Ssdona"

4
Dallas S, Phoenix, Arizona, USA 12/05/2018

We had a great stay at this property. When visiting the area we would definitely stay area. Location is perfect for Sedona's shopping, restaurant, and business district. They are all close enough for people watching too!

"Other Resorts in Sedona, do not have Mary Beth"

5
rubyredvette, Fort Lauderdale, Florida 06/05/2018

Great place in Sedona. There was another Resort in Sedona that I liked, but it has fallen on Hard Times. Arroyo Roble has risen to the top. Mary-Beth and the rest of staff at Arroyo Roble are great.. Two bedroom units are two floors, so take that into consideration. It is in a great location, downtown Sedona. Great exercise walking up the hill to get to downtown.

"Nice Villas along the Creek"

4
StormyMarin, Los Gatos, California 05/05/2018

We stayed in the Villas along Oak Creek. These are 2 story units, 2 bedrooms, 2.5 Baths with a full kitchen downstairs. It was such a lovely location with mature trees alongside the creek. The location had a feeling of remoteness, even though a short walk brought you to the main tourist shopping area of Sedona. The site was convenient and had plenty of parking. Also, they had a very nice breakfast buffet: hot scrambled eggs, a breakfast meat, oatmeal etc. We really enjoyed our stay here.

"Great Location but Unit A Bit Dated"

4
joep03462, Spofford, New Hampshire 04/05/2018

Easy access to Uptown Sedona Main Street providing easy access to restaurants and shops. Surprised that shops open relatively late (>10 am) and close relatively early (<8 pm). Unit could use some updating especially wall art and decorations. A super location and spacious unit.

"Great hotel, great location"

1
805jim, Ottawa, Canada 03/05/2018

Amazing views, quiet rooms but still in the heart of things, and an overall wonderful experience. We knew nothing about Sedona before arriving but we were welcomed into the hotel quickly and easily. The room was very clean and comfortable but the view is what made it stand out!

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello 805jim. Thank you for giving a review of your time with us in Sedona. We are glad to hear that you enjoyed the awesome views and that you had a wonderful experience staying with us. Our housekeeping team works very hard to provide extremely clean rooms. Could there be some confusion with the overall score that you gave us? Your comments all reflect an awesome experience, yet you gave us a score of 1, which is the lowest score possible. It would be very helpful if you could adjust your grading of us so that our future guests will know what a wonderful hotel we can provide for them. Safe travels and we hope to have the opportunity to serve you again in the future!

"Quick Overnight - Lasting View"

4
User 02/05/2018

Last Thursday, my husband and I were driving through Sedona. It was late - we were tired. We had NO IDEA how beautiful Sedona is. We stopped for dinner and halfway through - looked at each other and said "we HAVE to stay here." We went to this hotel and got one of the last rooms they had. The rooms are nice. We had a king with a fireplace and veranda. The view from this veranda is spectacular!!! Wow! I kept going out there to look again and make certain it was real. There was a lot of hype about the breakfast. It was just average frankly. Again, we had the view and anytime there you get bacon AND a view .... it's a win. I would stay here again.

"Long Weekend in Sedon"

4
Larry G, Tulsa, Oklahoma 01/05/2018

The BW Plus Arroyo Roble is a perfectly situated location with central access to trails North or South of the Uptown Sedona location. I have stayed at the hotel several times and my preferred room is 212. it is adjacent to the mail building, hence less foot traffic and noise. It has an amazing view from the balcony of the incredible colours of Sedona's red rocks, perfect for sipping a beverage in the evening or a coffee in the morning. Also, has a gas log fireplace for a warm cozy feel...

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello Larry G. Thank you for your review on your stay at the Sedona Best Western Plus Arroyo Roble Hotel and Creekside Villas. We are glad to hear that you enjoyed your stay in one of our Signature Plus rooms. They are larger than our standard rooms and somewhat detached from our main building. And yes, having a cozy fireplace while enjoying the wonderful red rock views creates an even better experience. Thanks again for staying with us and we hope to see you again very soon!

"Three day getaway."

1
User 01/05/2018

Great location. Walking distance to shops and restaurants. Lots of benches in town. Our room had the most magnificent view. Coffee in our room and in the lobby. Best breakfast anywhere. Very friendly staff. Front desk and breakfast room..

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Hello terrybear1938. Thank you for taking the time to submit a review of your stay at the Sedona Best Western Plus Arroyo Roble Hotel and Creekside Villas. We are glad that you enjoyed our location, the awesome views, the quality of our breakfast and our friendly staff. We see that you gave us the highest marks possible for all categories but only gave us a score of one on your overall experience. Can this possibly be a mistake and you intended on giving us a five for your overall experience? If there was something that we can have done to improve your overall experience even more, we would love to hear more from you. Safe travels and we hope to have the opportunity to serve you again sometime in the future!

"Nice hotel. Great views"

5
netdefender77, Poughquag, New York 23/04/2018

Rooms are clean and well maintained. Complimentary breakfast was delicious. The hotel is located toward one end of Sedona's main road which means no crowds hanging out in front of the hotel. The views from the back of the hotel are amazing.

"Special Location!"

5
tigermeat54, plano, texas 22/04/2018

To be transparent, I cannot speak to the quality of the connecting hotel, but Arroyo Roble resort is outstanding. My understanding is that hotel guest can access the facilities which in itself makes this location a 5 Star.

"I still can't pronounce the name properly"

5
User 19/04/2018

Although in an area that seems to be a tourist trap, we still stayed two nights here. The employees are top notch, very helpful, and know the area and will inform you of how to get away from the downtown areas. The beds and pillows were very comfy. The breakfast actually has multiple people working and they all but wait on you. When you are done with your plate they swoop in and remove it from the table for you, and they use actual dishes not paper or plastic. Everyone is very friendly and it is a place that you could actually relax eventhough it is located basically in town.

"Beautiful SEDONA"

5
MrsMaa, Gorham, Maine 19/04/2018

No disappointments for four seniors from MAINE! Villa 1109 is/was fabulous! We decided we could live in that villa forever! Very peaceful and quiet at night. The breakfast was excellent too. Enjoyed shopping and eating ( El Rincon Mexican Restaurant -- was excellent ) Two days was not enough time to really see Sedona but all in all, we left happy. Traffic is

"Beautiful Creek side villas"

5
LeesMare, Provo, Utah 17/04/2018

Sedona is a fantastic place to visit but the crowds are often very hectic. How nice to return each day to the quiet, peaceful, beautifully landscaped Arroyo Roble tucked under the hillside of the main entry to Sedona on highway 89. We've stayed here five times and are always so pleased to see how well the property is maintained and managed. This will always be our first choice when we visit Sedona.

"Red Rocking"

4
User 17/04/2018

Nice home base for exploring Sedona. Beautiful views of the surrounding area and close to restaurants and shops. The complimentary breakfast was delicious. Easy to get to the hiking areas around Sedona.

"Park Like Setting"

4
User 17/04/2018

The resort is in a quiet, park like setting yet located in the in the middle of downtown Sedona, AZ. The two-story villas are spacious with balconies off both bedrooms. Two fireplaces, 2 1/2 baths, large kitchen with washer/dryer.

"Great stay"

1
ospf88, Lakeland, Florida 13/04/2018

Fantastic view and great amenities. Many things to do on property. Would have liked to have stayed even longer. Location in town was perfect. Withing walking g distance of downtown shopping and restaurants. Use of clubhouse for activities is perfect for families. Breakfast at the hotel was just o.k., however. Everything else was awesome. I highly recommend staying here.

"great views + friendly helpful staff"

5
User 12/04/2018

nice hotel, with a great view of the area's red rocks from the back, with nice fireplaces and couches...pool, hot tup + they have a free shuttle van that will take you into the center of town and pick you up again.

"Family vaca"

5
User 11/04/2018

Great place for food location and amenities would definitely stay again. Staff were amazing to deal with. It was located right in the middle of town you didn't have to drive your car anywhere everything was in walking distance

"Girl's trip"

5
corcoranj220, Cliffside Park, New Jersey 08/04/2018

Just returned from my bachelorette party in Arizona. Spent 2 nights in this hotel. We stayed in a BEAUTIFUL Villa. Room 112 -right on the creek. Two floors. Everything looked new and clean. Had everything we needed- kitchen, washer & dryer, 3 bathrooms and 2 bedrooms. We had two balconies. You wake up hearing the creek outside. It was so beautiful and relaxing. You walk up from the villa and end up on a main strip in Sedona with many stores and restaurants surrounded by red rocks. It was a sight I will never forget. This hotel does not have a restaurant or bar but it does include free breakfast. Definitely a quiet location for a bachelorette party but we did so many day things and made our own fun in the most perfect setting. THANK YOU!

"Great hotel with Excellent service"

5
TNVOL1985, Knoxville, TN 07/04/2018

Very nice hotel. It is not your typical Best Western. Nice location with a scenic view of the bluffs. Room was very clean. The room we chose had a fireplace in it. It wouldn't work, so they gave me a 50% discount without me even asking for it!!!

"Excellent Choice in Sedona"

5
FlowersNQuilts, Pendleton, Oregon 03/04/2018

A beautiful property, smack dab in the Uptown shopping district. This is where you want to stay! Our party included a senior citizen with limited energy, and the location was perfect for her forays. The view from our balcony of the red rocks (Snoopy included) was superb, and greeted us in all of its glorious variations at different times of the day. Parking is complimentary, and believe me, you don't want to try to park in Uptown! Yes, it's a little high for a Best Western, but look at the prices of the other hotels/motels in town...it's not out of line. We would definitely choose to stay at this property EVERY time we travel to Sedona!

"Awesome location, great amenities"

4
Mamabago, Chicago, Illinois 02/04/2018

Perfect location....view of red rock, walking distance to all shops and restaurants. Nice hotel with breakfast included, indoor-outdoor pool in clubhouse p, along with game room, sauna, steam room and more. Spent one night here with our grand kids- wish we had more time!

"gorgeous setting, easy walking distance to uptown restaurants and shopping"

5
Will962, Ever 01/04/2018

Our room was located on the opposite side of the building from the busy 89A, with a lovely private balcony overlooking the Oak Creek area, deciduous trees, and expansive red rock cliffs to the east and south. We greatly enjoyed this wonderful amenity. It seems that any room on this side of the building will have something similar. The room was clean, comfortable and nicely appointed, while breakfast the next morning excellent with plenty of delicious options including scrambled eggs, sausage, waffles, various fruit, and more. If one would rather avoid car traffic, but wishes to access the uptown eateries and shops, the hotel's location can't be beaten as all is within an easy walk. Uptown traffic was somewhat astonishing, long lines of crawling cars as far as the eye could see suffering to make their way north or south along 89A. We were thrilled to not be stuck in this, the benefits of which we did not understand in advance. On the other hand, if one wants decent access to restaurants and other locations south on 179 or west of it on 89A, driving from this hotel's location to get there at busy times of days may be a major hassle. This starts with the challenging act of just attempting to exit the hotel parking lot and turn left onto 89A as required to commence any such journey. Visitors might reflect in advance on what they're wishing to do in a visit to Sedona, as the various hotel locations in and of themselves lead to meaningfully divergent kinds of experiences. The hotel buildings are older but reasonably aesthetically pleasing, with walls thick enough that neighbors are hardly heard. No clatter next door or footsteps clomping above, a plus compared to a lot of newer real estate. It also means the rooms are smallish (we rented a king bed suite with pull out couch for around $480 that was smaller than a typical Holiday Inn suite), and ours had a peculiar toilet inordinately low off the floor. Those with weak knees or legs beware. Nonetheless, the attractive combination of well maintained charm, beauty, and tranquility, all within steps of the uptown district, merit five stars.

"MEH."

3
Stacy R, Philadelphia, Pennsylvania 01/04/2018

In hindsight, we definitely should have booked another hotel in Sedona. Being in town was not worth the convenience of staying at the Best Western. We were limited with town hotels since we booked so last minute, but it was not our kind of hotel. The rooms are on the dingy side (made everyone keep shoes on), always felt humid and the hallways are all open air, so for the weather when we were there, it was basically cold and windy as soon we opened the door. We didn't even go down to the clubhouse which had the indoor pool and game room, it was too chilly and not connected to the main hotel. (you had to walk down to it) I assumed since they had breakfast here, that they had some sort of an on site restaurant, but they do not. Just a teeny tiny lobby where you stare at the reception desk, nowhere to hang out or get a drink or coffee, and everything in town closes really early, so we were kind of stuck when we weren't out and about. The breakfast there was pretty gross, we only ate there one morning even though it was free. There is a great cafe up the road - Indian Creek Market that had amazing breakfast and other goodies. The bathroom at this hotel was TINY. I mean REALLY TINY. Toilet. Tub. No room to move and suck in your gut or stand on the toilet to close the door. Sink is outside the bathroom in the room/foyer, so tough if you are sleeping with kids in the room, brush quietly, lol. Reception staff was brand new so he had no clue when asked advise on to do's. Highlights - good pizza and drinks right next door at Sedona Pizza. Did not visit the villas, pretty walk down by the creek though. Cute pool but too cold to use while we were there. Close walk to everything in town. LOTS of shopping if you are looking for that. Would have booked a villa if they were available to try.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your review of our hotel. We are very sorry that we did not meet your expectations and provide you with the service and quality that we should have. I would like to discuss your experience in more detail at your convenience. I will be addressing all of the areas that you have mentioned so we may improve on our levels of service. Thank you again for for sharing your review and we hope that we would have the opportunity in the future to earn back your loyalty to our hotel.

"Overpriced for an average hotel"

3
DCTravelerLA, Washington DC, District of Columbia 01/04/2018

This is a standard Best Western hotel, nothing fancy, no frills and therefore $400 per night is simply not worth it. The beds were way to soft and the breakfast was below average. Even though the location is excellent, I would not stay here again. I cannot recommend.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
I sincerely apologize your stay was less than exceptional. We strive to provide excellent customer service and comfortable accommodations, and I am disappointed that we did not demonstrate our core values during your trip. I will share your feedback with our team and thank you for your review. I hope you will try us again, and give us another chance to show you what our property and team has to offer.

"Tranquil"

5
User 28/03/2018

We loved our stay! We had the creek behind us which was very peaceful. The villa was amazing. loved the fireplaces and the fact that it had 2 bedrooms and 2 ½ bathrooms. Great for a family of 5. The grounds were very nicely kept and offered a lot for kids.

"Great place to stay in Sedona"

5
ewingam, Nashville, Tennessee 27/03/2018

Friends had previously stayed here and it was a great recommendation. Clean, well appointed guest rooms with pretty good free breakfast. Staff very friendly and helpful. Stay on backside to avoid street traffic and wake up to beautiful view of red rocks!

"Sedona"

5
Bob H, Appleton, Wisconsin 26/03/2018

We had a wonderful stay at this hotel. We had access to the attached villa as well. Staff very friendly! The location was perfect in Uptown Sedona. The views from the balcony was unbelievable especially during sunset/sunrise.

"Location, Location, Location"

5
User 26/03/2018

I typically don't stay at Best Westerns but this property exceeded my expectations. Great location with amazing views. Could walk to all uptown shops and restaurants. Don't miss the hotel breakfast it has a great free breakfast that has several hot options as well as fresh fruit. We have 3 kids so the 2 bedroom creekside villas were perfect for us.

"Amazing Scenery at your Back Door"

5
CaptDad42, New Jersey 25/03/2018

It's clear to see why this property gets exceptional ratings, one after another. We drove to Sedona after it was dark out, checked in and went to sleep. When we awoke in the morning and looked out our balcony, staring us were these beautiful "red" rocks. The property is immaculate and located right in town. No need to hop in a car and travel to town. The breakfast was plentiful with enough choices to please everyone. Management was very accommodating with anything we asked for. All of the tour facilities are located within a short walk. If ever get to Sedona again, this will be my "first choice" if not sold out.

"Great location"

4
User 19/03/2018

We stayed for spring break and it was prime location for walking to shops, stores and the pink jeep tour downtown. Our room was clean and service was good. The outdoor pool that the kids were looking forward to was not open for some reason. We did use the pool and gameroom at the clubhouse and the kids had a good time with that. The breakfast was eh. We skipped it the second day because the kids weren't very impressed. It was a lot of oatmeal/toppings which our kids don't eat. We had a red rock view/balcony that was gorgeous. I would stay there again because of the convenience to downtown.

"Spring Break"

5
David G, Albuquerque, United States 19/03/2018

we were looking for value, but were very surprised to find luxury as well! beautiful facility, it is a hidden gem! breakfast was great - way better than the norm! and the fitness center was well equipped.

"Forget everything you think of at a Best Western"

4
FRISBEES, Houston, Texas 17/03/2018

This BW is a Plus for sure, and priced accordingly. Friendly staff, perfect location to explore the main street on foot, yet still on the quiet side. We prepaid on Expedia and got a good rate on one of the Red Rock View rooms. Sunset on the mountains is stunning. Since we are here one night only it was worthwhile. Decent breakfast is much better than standard BW Plus fare.

"Got towels with that view?"

3
travelgal1994, Franklin, Tennessee 15/03/2018

Yes it's a great location. Great view! Yes it's an older hotel. Does it excuse the request for extra towels to go unnoticed? Nope.. left a note AND asked housekeeping in person for extra towels... none! And they didn't clean up our room that day either. This was not a cheap stay here either! SO for the rate we paid we expected a bit more.

"Another wonderful stay"

5
BWCinCary, Cary, North Carolina 11/03/2018

I've stayed at this property 3 times over the course of 20 years! The breakfast is nicer than it used to be, but otherwise the property has always been great and has a timeless quality in a good way. The views are fantastic, the upkeep wonderful, and the indoor pool and sauna area is first rate. Thanks again!

"Very, very nice place to stay"

5
follylover, Chicago, Il. 10/03/2018

This is a really nice hotel: pretty overall, very comfortable room, friendly people, fantastic breakfast, beautiful view of the red rocks. We stayed in the main building, with a balcony view of the rocks. Breakfast is a few steps away in another building. Some rooms are down a hill in two other buildings. I think they are closer to the pool. You might want to call the hotel to discuss room location. Highly recommended.

"Fantastic stay!"

5
User 09/03/2018

We spent one relaxing night and felt like we were on a very special vacation. Lovely extras around every corner. Genuinely delicious breakfast, more like European than the usual luke warm tasteless motel breakfasts. Very enjoyable

"Best Western Arroro Roble Hotel Sedona"

5
bittersweetsix, New Melle, Missouri 07/03/2018

Hotel was in a perfect location. Close to shops, restaurants, and hiking trails. Breakfast each day was excellent with different options everyday. Hotel room was average and clean. The view from our room was spectacular. Would recommend eating at the Oak Creek Brewery - best wings we've ever had. 89 Agave has a salsa flight that was delicious, portions here are large.

"The Property and View"

5
User 05/03/2018

The breakfast was wonderful. Those two men in the breakfast room hustle. They were constantly adding to the food, they were clearing away dishes, and the salsa was delicious. The view from our room was beautiful but, walking down to explore the rest of the property, this was where we spent a majority of our time. We explored and climbed rocks and just enjoyed the peace and quiet. Our kids loved the pool and game room. We enjoyed the hot tub. Close proximity to walk to most of what we wanted to see. Would love to try out the Villas next time we are there. Rooms were clean, customer service was great. We thoroughly enjoyed ourselves.

"Enjoyed our stay"

5
User 05/03/2018

A family of six traveled to visit the Antelope Canyon as well as the Horseshoe Bend. The view was stunning. We enjoyed our stay there, especially the breakfast. Bill was so nice and helpful and I greatly appreciate his help and hospitality.

"Not the greatest"

3
User 04/03/2018

We really liked the location. Really thought it was way over priced for what you got. Views were gorgeous from our room but was small. Bathroom extremely small. Breakfast was served from 7 or 8 to 10am butg if you got there at 9:45 they as already had half the stuff cleaned up. We got down there's at 9:45 one morning as we were leaving that day. Sat and had coffee and at 10:15 they told us we had to leave they were closed. I would look into a different place were I to go back to Sedona.

"Loved the place"

5
Johnboy53Keighley, Sutton-in-Craven, United Kingdom 04/03/2018

Stayed here 3 nights in Febuary and was not dissapointed, the rooms were huge plenty of room for two, even a huge bed each. The veiw was great, also the breakfast each morning, plenty of choice. The location is right in the centre of town. Would I return, YES.

"Great location "

5
kcbosslady, New London 01/03/2018

We looked around for a nice hotel centrally located. I am so glad we chose The Best Western. We had a lovely room with a fireplace and balcony that overlooked the awesome Red Rock. Walking distance to tons of restaurants and shopping. Best part of the stay is their Complementary full service breakfast. It was delish and wonderful fresh fruit and bake good. Best by far even in some 5 star hotels I have stayed at. Rooms very clean and staff very helpful. I would differently stay again.

"Mini resort"

5
FWJeeper, Garretson, South Dakota 01/03/2018

The view gave the rooms a feel of being in the mountains. The hotel was in a convenient location in Sedona. The grounds offered many amenities and a delicious breakfast. The open air layout of the hotel contributed to the quiet environment.

"Excellent resort"

5
Tubbernickel, Champlin, Minnesota 28/02/2018

My husband and I stayed in a villa at Best Western Plus Arroyo in February and were very impressed by the unit and location. In my opinion, this is the best location of where to stay in Sedona. This resort is within walking distance of many restaurants and gift shops. The villa itself was essentially a 2 story townhome/condo with 2 bedrooms, 3 bathrooms, 2 balconies, a ground level patio, living room area and full kitchen. The master bath had a large jacuzzi tub and large shower. The view of the creek from the villa was impressive, it is truly situated right on the creek. The yard area behind the villas had a play area for kids, patio furniture and swings. We did not use the pool or recreation area but were available with our stay. Breakfast was a typical continental breakfast, many options to choose from and the breakfast area was clean and well kept. This resort is within a half hour driving distance to anything you want to do in Sedona, Oak creek canyon, red rock hiking areas including devils bridge, etc.

"Fantastic hotel"

5
ScubadiversM-M, Nanaimo, Canada 26/02/2018

We loved this hotel, the rooms were large, well equipped with lots of amenities. The staff were fantastic and went out of their way to be helpful. The breakfast which was included with the room was one of the best we had on this trip. The grounds were very well maintained and although the hotel was on the main street, it was set back far enough that it was extremely quiet. We would definitely go back, and have no hesitation in recommending this hotel.

"Amazing Views, Tub To Die For"

5
User 26/02/2018

The views from these rooms are amazing as well as the rooms themselves. Spacious bedroom area with couch, coffee table, desk, and fireplace. Wet bar with small fridge and microwave as well as a keurig-style coffee maker was so nice to have as well. The best part? The jacuzzi tub and separate shower. The water was super hot and stayed that way! The shower had multiple shower heads. Bathroom and room were both spotless. Clean as could be. The staff were very accommodating and helpful as well. This hotel is great for couples and families.

"Private 2-floors lodge is a great option"

4
Isa-Francis, Montreal, Canada 21/02/2018

This place offers private 2-floors lodges that are perfect for families. Two king-sized bedrooms are on the 2nd floor, each with its en-suite full bathroom. The largest one also dons a fireplace in the room. The first floor contains the kitchen, dining area, living area with a fireplace and an outside backyard patio that faces some rocky formations. Rather expensive at around $500 a night for a family... but it is perfect for 2 couples wanting to share common pads and maybe take advantage of the in-house kitchen. The place was very clean on all aspects.

"Glad we picked this hotel "

4
Kaye S, San Diego, California 20/02/2018

We stayed at Creekside Villas and appreciated having separate bedrooms and bathrooms. The master bath is beautiful! Since we were there in inclement weather, the fireplace got a lot of use. Internet worked perfectly and consistently. Rooms were comfortable and immaculately clean. Breakfast was decent and enjoyable. The host went out of his way to learn our names and the Chef took the time to explain his recipes and made recommendations. Housekeeping was friendly and accommodating. Being next to the creek was a bonus. We were happy with this hotel choice.

"Fantastic View, Not so Fantastic Everything Else"

1
maritravels2017, Golden, Colorado 17/02/2018

Although the view from our balcony was to die for, everything else was pretty disappointing. Room was not cleaned well, socks were almost black after walking around on the carpet, dried old food in the microwave, hair in the shower that was not ours. Sheets very pilled and rough. During the day housekeepers would be smoking on the lawn at the side of our room and were loud and vulgar. I thought about asking to be moved away from their little break area, but most days we were planning on being out and about and I didn't want to compromise the beautiful view we had right above the fountain. We ate breakfast 2 out of our 4 mornings, first morning eggs were extremely watery. Second morning eggs were better but the hostile environment that the man working in there provided made us not want to go back the rest of our stay. He was scolding (very loudly) an older woman about wanting to take some food back to her room and causing a scene. I can only imagine how uncomfortable that poor woman was, it wasn't even me and I was uncomfortable. Shame on him! I won't be back. But if all you're looking for is a good view, and could go without overall great service, this is the spot for you.

Dan B, General Manager at Best Western Plus Arroyo Roble Hotel & Creekside Villas, responded to this review
Thank you for your review of our hotel. We are very sorry that we did not meet your expectations and provide you with the service and quality that we should have. I would like to discuss your experience in more detail at your convenience. I will be addressing all of the areas that you have mentioned so we may improve on our levels of service. Thank you again for for sharing your review and we hope that we would have the opportunity in the future to earn back your loyalty to our hotel.

"Totally impressed! Would definitely go back."

5
Milliebts, Manchester-by-the-Sea, Massachusetts 14/02/2018

A group of 18 of us stayed for 4 nights in January. From the many phone calls to book the Villas to the minute of departure, everything was perfect. I think it was Nicole who helped me plan this family funeral get together. She was great! The villas are fantastic. Appealing, clean and very large. We had 5 totally comfortable. The master bed and bath are nicer than any 4-5 star hotel that we have stayed at. Every member of our group was happy & surprised with how nice the hotel was. The breakfast was delicious, and the gentleman that worked (sorry I misplaced names) in the breakfast room was awesome. Friendly, helpful and very professional. Loved it. Location can't be beat. We also were able to use the lounge in the workout center to watch the Patriots game which was awesome. Before staying here, we had yet to have such a great travel/hotel experience this good. If we go back, we will most definitely stay there. Great job to all employees (front desk, breakfast room, workout building) they were fabulous. Also, should add that the views and the grounds were beautiful. A+

"Great getaway"

5
470jeannineb, Chicago, Illinois 11/02/2018

Recommend this hotel. Will be coming back. Located right in town, can walk to shops and restaurants. The breakfast is fantastic, the staff is very friendly. Can sit inside or out. Pool area was clean.

"What you're looking for!"

4
MommaKay, orangevale, ca 10/02/2018

If you are looking for a nice, clean, quite hotel for your stay in uptown Sedona, this is the place. It's a little expensive for a Best Western, but you can't beat the view! The location is great with shops and cafes along the road,and Pink Jeep Tours is with in walking distance. The "free" breakfast offered fresh fruit with 2 different egg dishes, oatmeal, waffles, muffins, cereal, basically something for everyone. There are also microwaves, refrigerators and coffeemakers in the rooms. We used the refrig to chill the wine we drank on the room's patio area each night enjoying the beautiful view. The staff was great from the front desk to the staff at breakfast. If you haven't been to Sedona, the uptown area is more laid back than West Sedona.

"Great view"

4
dinkydog99, Indiana 04/02/2018

I had a room facing the red rocks and the fountain...lovely. I found the staff very friendly whether or not I was personally interacting with them. Each one had a smile and friendly greeting. The breakfast buffet was one of the best I've had in awhile with a very good selection. Overall my room was clean, but the carpeting needs a good cleaning. The bottom of new house shoes seemed to indicate to me it had probably not been cleaned in a very, very long time if ever. Also, the lighting by the bed is not bright enough and the desk chair and side chair need to be updated. Fortunately, I didn't need to run the AC at night as it was noisy. Location is good and within walking distance of restaurants.

"Everything we look for"

5
RalphM33, Stockton, California 04/02/2018

When we travel, we like a full hot breakfast, nice view, in room safe, free wi-fi, great location and workout facilities. We also like good advice from hotel staff on local food recommendations. We found all that and more here!

"Luxurious stay"

5
Utahtami, Basalt, CO 03/02/2018

This place was as nice as all the great reviews. The breakfast was nicer than most breakfast restaurants at which I've dined. All the personnel were taking good care of the serving situation. Donald was particularly amazing at keeping up with meeting everyone's needs. He would light the outside heaters when needed, bus tables, as well as check in diners - all with a smile.

"Great location, wonderful staff."

5
LyAnHe, Waterford, Michigan 03/02/2018

The manager and staff couldn't have been more friendly and helpful. I loved this hotel. It is clean and has a great breakfast buffet. The location is within walking distance to restaurants and shopping. It maybe a bit of an older hotel but I was very satisfied with everything it had to offer. The fitness center is not attached to the hotel itself but it's a short walk and offers many amenities. I would stay here again!

"They Have It All !"

5
Tom C, West Chester, Pennsylvania 29/01/2018

We recently traveled to Sedona AZ. When visiting Sedona there is so much to see you do not want to be bothered finding things like where to eat breakfast, where to do laundry, or where to work out. They have it all here. As a matter of fact the breakfast buffet is probably one of the best I ever had with the addition of multiple staff persons to answer any requests you might have. The view from some of the rooms is outstanding. We were in a North Signature Room and the view was awesome with our own personal outside deck. The hotel is well maintained. We received excellent service throughout our 3 night stay from reception to housecleaning and everyone else involved.

"Great location with beautiful views!"

4
Iluv2travel61, Detroit, Michigan 24/01/2018

This hotel is located in the center of Sedona. There are restaurants and shops right outside your door. Standard rooms available as well as condos that are fully equipped. Amenities include pools, fitness room, steam room and game room. The hotel is located on a creek with chairs and picnic tables perfect to relax by. Free breakfast with eggs, waffles meats, danish etc is served daily. Very clean and friendly hotel.

"Better than expected "

5
User 24/01/2018

We stayed in villa 1236 and met and excited out expectations so we stayed a additional night. Oak creek river was right out our back door, our unit had 2 balconies and a walk out patio all three were large with outdoor seating!!!! Lots of sq. Footage with up stairs and down stairs living areas. Villa was very very clean kitchen was equipped with a small amount of dishes and pots and pans for light cooking if you go that way. Both bedrooms had bathrooms with master having rain shower and large jacuzzi tub also gas fireplace master was large with lots of room and balcony. Second bedroom was not as large as master bedroom but still great also bathroom had regular shower and very nice, also second bedroom had balcony with seating. First floor has 1/4 bathroom, mini washer and dryer. Also fireplace. Kitchen, master bath, second bathroom and 1/4 bathroom updated very nicely done. And yes I would stay here again and again, very quiet and lots of space. ????????

"Great stay - Great Location!!"

5
Karen R, Greenville, South Carolina 22/01/2018

We loved our room, top floor, beautiful BEAUTIFUL views! Clean, comfortable, quiet. Can't beat the location in uptown Sedona - walking distance to stores & restaurants. Breakfast was hot buffet - very good. Victoria at check in was great. Hot chocolate was great. 20% off card good at 3 nearby restaurants was helpful. Free parking. Would definitely recommend.

"Grew at location great condo complex"

4
AL C, REGINA 16/01/2018

The two bedroom condo is 1300+ square feet on two levels. 2 1/2 baths. The condo complex is very nicely laid out with lots of bbqs & open areas along the river. Great staff at check in very nice & helpful. You are one block off the Main Street with all the shops & places to eat & drink. Great week will recommend this property for a great visit.

"Great staff! Clean rooms"

5
User 14/01/2018

Melissa at checkin was great and very friendly. She answered all our questions, gave us great directions for the resort and cautioned us on the wild pigs in the area :) She was also great with a few added needs we had after checkin and always had a smile on her face. Donald (I think that was his name) the younger gentleman in the breakfast room was FANTASTIC! Very friendly and personable. the older gentlemen in breakfast was great too, always had the selections topped up.

"Great hotel in the middle of the action "

5
User 12/01/2018

Very clean rooms and the hotel is well maintained. Staff has been attentive and kind. I would definitely come back to this hotel. The beds are very comfortable. After a long day touring Sedona we were greeted by the hotel staff.

"Absolutely perfect stay"

5
tyspritey, San Antonio, TX 11/01/2018

I could have spent a month here, maybe longer. 3 nights was way to short. This hotel looks like a boutique hotel, it is fabulous. I loved to walk around all of the nooks and crannies of this location and check out the amazing sculptures. Location is excellent, right in the heart of shops, food and more shops. We paid a little more for a red rock view, and I am so grateful I did. Sitting out on our balcony with wine, beer, hummus and chips and gazing at the red rocks and just forgetting about everything and relaxing. What a life. Staff was excellent. Complimentary breakfast was in its own large room and delicious. I want to go back, soon. Excellent all around.

"Red Rocks and Oak Creek"

5
User 10/01/2018

The front desk peeps are really cool. The location is convenient as it is just on the strip where all the shops are. AND AMAZING SUNSET VIEWS of the RED ROCKS!!! Also, in the morning you can go hiking to OAk Creek. There are also rooms nearer the creek where you can barbecue and cook. Big place. Bigger than the other Best Western.

"Excellent location."

5
KathleenBW, Pittsburgh, Pennsylvania 09/01/2018

Positives--LOCATION, shops and restaurants within easy walking distance. VIEWS, beautiful red rock scenery (get room with balcony). BREAKFAST, the best hot breakfast I've had at a hotel included in price of stay. CLEAN ROOMS, your standard hotel room, nothing fancy, but it is clean, fairly updated and THE VIEWS! The STAFF is courteous and friendly. Negatives--the BATHROOM is VERY small. The sink and vanity are fine and outside of the bathroom. In the bathroom itself there is a toilet and tub/shower combo; no extra space. The door barely clears the toilet. The positives far out weigh the negatives. I would definitely stay here again.

"Perfect New Year celebration in the most beautiful town in the world!"

5
User 09/01/2018

We stayed in a North Signature room for 3 nights and loved it! The room had a fireplace and balcony with a stunning red rock views . Lots of stores and restaurants nearby .Excellent free breakfast buffet style.The room was spotless upon arrival and housekeeping did a great job while we were there.Very quiet. Highly recommended! Perfect New Year celebration in the most beautiful town in the world!

"Not your Dad's Best Western - its a destination, worthy of Sedona"

5
lawrenzo-DC, Washington DC, District of Columbia 08/01/2018

Sedona has charm. This hotel fits in. Comfortable, good staffing, great location, charming appointments and details. Awesome breakfast part of the deal. It was a a primo location for strolling around the little town and then driving out to trail heads.

"Excellent Hotel"

5
N2362XZlisab, Maitland, United States 04/01/2018

Beautiful view from the hotel and surrounding area. Very clean room and comfortable beds. Friendly staff . Excellent location within walking distance of shops and resturants. I would diffently stay here again.

"Great views. Great breakfast"

5
tchrs, tchrs 03/01/2018

Perfect location in downtown Sedona. Plenty of parking. Rooms are pleasant with creekside rooms having spectacular views. Breakfast very complete with omelets and all the standard stuff. Only shortcoming would be some things a bit worn and bed a tad soft for wife.

"Location and comfort"

5
Rocky K, Bakersfield, California 02/01/2018

This hotel is placed right in the down town district. Yes location is great everything is within walking distance. Good breakfast provided as well. The bed was wonderful and the view outside on the balcony was great facing the red rock mountains. This place was a bit pricy but I think it was worth the difference. Very very clean room and well decorated, with fridge and microwave. Yes a safe too.

"Beautiful Sedona views"

5
User 02/01/2018

Is there a bad view in Sedona? Hotel is located on 89A right in the main part of town. Walking distance to almost anything you would like to do in Sedona. Shopping, dinning, south west style. The hotel is very comfortable with many amenities and very friendly service. Oh yeah, the view of the mountains is always great.

"More than just amazing views!"

5
Ellen L, Corte Madera, California 01/01/2018

We stayed here for five nights between Xmas and New Years. Nice room, with amazing views of the red rock (if you can, go for the rooms with views for a bit extra). Quiet, recently refurbished, kids loved the indoor pool, friendly staff and excellent free buffet breakfast. Housekeeping staff were great - including lots of towels and animal shaped towel creations for the kids. Great location at the end of the main strip near restaurants, tour companies,shops etc, but still felt like an oasis away from it all. Highly recommend!

"Passable hotel w nice views"

3
Jennifer O, New York City, New York 27/12/2017

We booked this hotel after reading other TripAdvisor reviews and have to admit we were somewhat disappointed. Pluses - all rooms have stunning views and the staff were really really nice. But the lay-out of the property was odd and the temperature control in the room was a challenge. Frankly this a mid level hotel with nice views. Not sure why it has earned so many 4 and 5 ratings. Also note there are 2 Best Westerns in Sedona and I wonder if some people got confused about which one they were reviewing...

"LOVED it!"

5
vcollins619, San Diego, California 27/12/2017

We visited Sedona for the first time two weeks ago and ended up at the Best Western after a hotel fail. We looked everywhere for a last minute (literally) hotel room but everywhere was booked. Thankfully the host at the Best Western was able to get us into their very nice and private Cottage! It was amazing with awesome views. The best part was that the kids were able to see the Christmas light show from right outside our door! We really wished we could have stayed longer but only had two nights before we headed to Flagstaff for another two nights. We will definitely be back and st