Hotel Nexus, BW Signature Collection, Seattle

The good - The staff was friendly and helpful, and the rooms were clean. It is close to shopping and other amenities which is nice, and was reasonably priced for being in town. They have done a pretty good job of cleaning up and updating an old motel to help it look nice and make it more welcoming, but it's still an old building. The grab and go breakfast was surprisingly better than I thought it would be and managed very well. Again, the staff does a great job! The not so good - The mattresses on both beds were squeaky so that every time you moved or even sat down they made noise. The location is ok, but there are homeless camps near the back fence of the rear parking area and by the highway that are visible from the outer walkways. This means folks milling around in front and back of the hotel. We also had problems with the odor of marijuana drifting into the room from the air conditioner so that we had to turn it off a few times, and through the bathroom vent so that we had to turn it on to clear the smell. Overall it's probably not a place that I would stay for vacation with the whole family, but on this occasion it served our purpose and I think it's pretty typical of most of the older hotels in Seattle. I am not sure where the "Signiture Collection" designation comes from or that it helps when reviewing this hotel. For me it seemed to underperform the title, so had it been more reasonably listed as "Sure Stay" I think I would have had a better idea of what to actually expect from the hotel when we stayed. In the end the stay was fine, and the staff is great, but there is a reason we typically stay outside of the city.

Although it's on a list for medical discount there really isn't one, they advertise but all it is added back on for taxes. When checking in the people at front desk didn't know there jobs!! Rooms were less then clean for a place for hospital patients... ( found black mold in picture hanging on wall ) when brought to attention to front desk just ignored and blew us off ( didn't even remove picture where mold was) When reserving room was told they needed cc but could pay others ways but when checking in couldnt use cash.....

If you need to stay in this area (Northgate) this is a clean and comfortable choice. The neighborhood seemed a little sketchy but the hotel parking lot was freshly paved, the room was clean, and the grab-and-go breakfast had a lot more food and variety in it than we expected. We did not hear other guests after 10:00 PM and slept well. No safety issues at all. Oh, we also were pleased to have a refrigerator, microwave, and coffeemaker in the room. We didn't use the coffeemaker but it was handy to have a nice-sized fridge so we could keep some groceries cool.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

Dirty parking lot, security “hanging-out” at his car. The entire property reeked havoc of marijuana, people hanging out at their cars, no parking lot secure cameras. No vending in lobby. Never told about amenities or breakfast or dining. Old motel style. Nothing “signature” about this hotel. Very disappointed by Best Western. We traveled 5 days and used BW for all stays. This one was the most disappointing.

It's not a boutique hotel, despite the name. It's a basic, bare bones motel. No iron, no luggage stand. About the only things we liked were the location (really close to the Northgate station for the Link) and the Indian Restaurant in the parking lot.

Very nice hotel, nice suite with all the necessary appliances. Nice space for 5 people to sleep and be comfortable. It was nice to get the hotel to provide a shuttle to the cruise pier. We were lucky to get the price we got with Best Western App.

Do not waste your money staying here. Our room - which I unfortunately paid for in advance - felt like a room in a halfway house. Nothing - and I mean nothing - was remotely like it was advertised on the website. Was billed as a retro vibe hotel but was really a cheap crappy motel. Sparse, dirty room, no carpet, overly bright overhead lights (lamps didn't work). Holes in the sheets and comforters. We woke up at the crack of dawn to a maintenance person sanding a step outside our window. People who appeared to be from the nearby homeless encampment - complete with a large pit bull - appeared in the lobby on day 2 and appeared to know their way around. Staff tried to be helpful, which I appreciated, but you can't put lipstick on a pig lol.

Good clean rooms, great breakfast bags, easy to be near food & local transportation. Uber was able to locate us easily, walking distance to Mall & restaurants, friendly staff that were knowledgeable. Overall a great experience.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
888kathleenb We value your feedback!!! By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you so much and we do appreciate you.

Stayed here to be close to UW Medical. The doors are on the outside so, this is a motel. A key card is required to access the stairs to other floors, but all the doors are exposed. Expensive, ok location, very noisy, room was dirty and smelled like mildew and smoke. Also there were little flying bugs. Front desk staff were nice.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
SRivers1234 I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you

It was very expensive for what you get. The rooms are fine. Just fine. You get a kitchen and a bathroom which is nice. And there is a guest laundry which is nice. There is a gym but you can't do much there. The breakfasts are terrible. Nothing is fresh. You get reheatable burgers, packaged pb and j sandwiches, a granola bar, fruit in a cup in syrup, a cup of apple juice, a muffin and some yoghurt. A lot but so extremely processed and unhealthy, terrible.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you

You have to request housekeeping a day in advance. There is no pool. There is no shuttle - the busses are parked. There is no breakfast - all gone. The room had flies. Our second room had flies. We had to go buy a fly swatter. Homeless camp nearby. Dirty. False advertising. Feels unsafe. Seattle is expensive but stay elsewhere.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you

The room was bare bones. I miss the carpeted floor. Other facilities were just fine. The staff at the hotel was friendly. We stayed for three days. The room was not cleaned at all. This was OK with us assuming we could get simple services on request. We asked for our trash to be removed, never happened.

Hotel overall had strange smell, dirty and not up to standard for BW. There were people doing hard drugs in the front, a homeless camp next door with drug use in the open. Room set up was fine but not what we usually experience with BW signature

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
powermichele08 Seattle continues to struggle with these types of social issues. We meet with the Seattle Police Department on a regular basis to discuss the challenges in the area and to ensure the safety of everyone at the hotel. We do have security at night 7 days a week that patrols the entire hotel, parking lot and adjacent businesses. We have zero tolerance for these types of activity. When brought to our attention, we react promptly. They are asked to leave the hotel immediately. If they do not cooperate we get the local police involved to assist in their removal.

I had a medical appointment so tried this Hotel since it was so close to the Hospital. I was very impressed with Jessica at the front desk. She was amazing and made you feel very welcomed. She was professional and friendly. The room was clean, along with the common areas. There is a restaurant right there too if needed which is convenient. The only complaint about my visit at this Hotel would be the parking spots. They are very narrow and difficult to get into. I drive a 2022 Toyota Highlander which isn't a huge vehicle but it caused a challenge to not get door dings the two nights we were there. Overall, I would recommend this place and I will most likely be making another stay in 6 months for another medical visit.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
deberhard2468, I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

Every room had some fault or the other. Every. Single. Room. Maintenance was not a strong suit at this property since all the rooms had some faults where something or the other would not work at all or as intended. In the first two rooms that were provided to us, 1 room had a clogged bathtub with extremely slow drainage and the other had a clogged sink where water would not drain since the sink plug was stuck in the closed position. In a different room that we had to move to in the middle of the night, we encountered a faulty AC unit which could not be turned off at all. Even when we switched it off the fan would keep on running making a loud noise. When we told the staff the next morning they said that that was normal. We have stayed at other hostels including other best westerns and that is not normal. It seemed like this hotel had a very bad maintenance issue where every room had some problem or the other. During checkout the next morning the staff had to apologize to every single customer for some fault in all of their rooms. This is a shoddy state of affairs and is not representative of Best Western. Only good thing was that the rooms looked clean and that we were only booked for an overnight stay. Approx $200/night for rooms with non-functional equipment is not what i am looking for in any stay let alone best western. Please take initiative, listen to customer complaints and address these maintenance issues so that guests dont have to change rooms in the middle of the night. Although the staff at night was happy to offer us a change of rooms, given the state of affairs in all the rooms i doubt we would have found a single room with everything functioning as intended. P.S: Only 1 keycard was functional per room, the other one just wouldn't work. The breakfast was bagged and not great. The apple juice reeked of preservatives.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it!

This place was dingy and creepy and feels very unsafe!! As soon as we walked into our room it smelled like bleach, felt like walking into a room where a crime scene took place earlier. Very sketchy location, there is a homeless camp behind the hotel and there is a large camper permanently in the parking lot (creepy and weird). There is also a 7/11 next door. There are numerous homeless/drug addicts pan handling in the parking lot. When we were checking in, we overheard a group of three construction workers mentioned to the front desk that someone walked into their room in the middle of the night! It turned out they double booked their room! The worse part was that you can every single step people take upstairs. This place has four floors and were on the third, you can clearly hear people walking around and talking, thin walls. This hotel is terrible. We have been BW members for over a decade, I can't believe BW considers this a part of their Signature Collection and that we paid $180 a night. I will definitely be calling corporate.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it!

The bed in the room had bedbugs. We couldn't leave fast enough. I was told I would get a refund and did not. The front desk manager seemed very familiar with how bedbugs infest things and their bit patterns so this was not the first time he heard about them.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
ljay64 thank you for your feedback. We did a full inspection of your room with our pest control company and all reports came back negative. I apologize for your experience and wish you the best.

The hotel staff was all excellent, especially the front desk staff, who were very friendly, helpful with requests, and accommodating, including Gabriel, Deja, and Cindy, who are usually the morning front desk hosts. The price was reasonable, and the rooms were quiet and very clean. I would definitely stay at this hotel again!

This hotel is overpriced, dirty, in desperate need of updating, and has terrible service! We were told that we would receive bedding for the pullout couch and never received it. When I went to the front counter I was told that the attendant didn't have access to the bedding and that he would contact someone to have it sent upstairs to me. The room smelled of mold and was horribly uncomfortable and filthy. This hotel is in desperate need of an upgrade. The continental breakfast is a grab and go bag in which you don't get to choose the contents. Way overpriced for the value. I am surprised that best western associates with this hotel at all!

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

I was upgraded to a jacuzzi suite when they ran out of king beds. The room was quiet. There is also a security gaurd patrolling the parking area who helped us find a spot in front of our room which adds to your peace of mind.

The hotel room was pretty small, not that clean and really didn't feel very safe. The breakfast wasn't very good, but we don't care too much about that. My main concern was the lack of safety. But it is a hotel in Seattle.

My wife and I booked 6 nights. We lived 3 plus hours away and she had to have surgery and needed to be there a couple days before as well as after so we booked 6 nights in the biggest room. We never once got room service even though we hung the sign daily for room service. We even called a couple times and was told they would bring us towels, toilet paper and dump our garbages at least. Everytime returned at night it never happened. We left a day early because my wife was trying to recover and was getting frustrated about the whole situation. When brought up when leaving to front desk they told us due to covid we would have had to let them know and get a special door hanger....which we did let them know..and lf this were the case why werent they teling people at check in?. Not satisfied with this place. It was a large amount of money we spent. Also the couch and chair were disgusting, we did not even want to sit on it, and the top blankets had stains on both beds.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

When we got to the hotel, the staff did not greet us with much friendliness. In fact, the member who greeted us initially tried telling us that they didn't have enough rooms when we ordered over a month in advance. Then when they sorted it out and we got to our room, we went to get into bed and it multiple piles of long human hair between EVERY layer of bedding. When we asked for new sheets they took about 30 minutes and we had to remake the bed. Very disappointing.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

This hotel is extremely noisy. If you want a good sleep, don't stay here. Linen is worn and dated. No complementary shampoo, conditioner. Breakfast was a grab and go back. No fresh fruit. Coffee not ready.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

No room clean upon arrival . No shampoo or body wash in shower and there were pincher bugs . People outside all night working on cars . The customer service was poor . The shower had water in it before we used it. So not sure it was cleaned.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

My niece and I drove (7 hrs) for a scheduled surgery. This was our second time, within a month, to stay here. On our first visit we were impressed with the staff and location with easy on/off I-90 access to our hospital. The hotel's 'grab and go' breakfast was tasty, the internet was reliable, and all other items needed for our room were provided upon request. During our 8 night stay we were able to locate everything we needed (groceries, gas, restaurants) within a 2 mile radius. Included parking, access to the fitness room, and free laundry facilities are an added bonus. But the feature that really stands out is the excellent staff. Every request was answered with a smile and willingness to satisfy our needs. Thank you to your entire team. We will stay here again for our follow-up visit next month.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
YES ~ THE STAFF IS EXCELLENT !!! I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

My husband was rushed to UW Northwest hospital from our home more than 3 hours away. Hotel Nexus is near the hospital so I booked three nights at a nonrefundable rate. Thankfully my husband only had to stay one night in the hospital but I didn't get checked out before check out time. The Hotel Nexus had every right to charge me for all three nights and at the very least two nights because I checked out late, but they only charged me for one night. Very kind people!! As for the room, it's an older building so the walls are thinner/less insulated, you can definitely hear your neighbors. The room was clean and my son and I had everything we needed. My only complaint was that the door (room 103) was difficult to open. The key card and sticky lock/door jamb made for a bit of a puzzle game to get back into the room. For me, it added much needed comic relief to an incredibly traumatic 48 hours.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
christinabR9393AM I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

The staff is Excellent at this Hotel. The rooms are clean and pretty well stocked with amenities. It's definitely worth staying here for the price. The outside of the hotel is clean and located close to several mini marts and stores.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for the kind words. I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

I understand this isnt billed as a luxury hotel, and while staff and management cant control the qualiry of the rooms or amenities, they xan control the guest experience by saying, "yes, we can do that for you." The staff at the Nexus failed. When the outlet in my bathroom didnt work, i called the front desk who said "Wed have to calk maintenance." Then never called anyone or followed up. When i got downstairs 5 minute too late for thr coffee setup and asked if i could have some from the back, the answer was a curt no. When no one informed me housekeeping requests had to be made 24 hours in advance, and asked if they coukd schedule me in, instead of acknowledging they failed to give me axequate info, the front desk just said "no, we dont tell people that unless theyre staying 4 nights." I get staffing issues, and broken equipment, amd fire arms going off at 3am. But a this hotel had to do to make this stay great instwad of miserable was say "yes. We can do that." They failed, and id suggest staying elsewhere.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Thank you.

Room was fine staff helpful, but a drug dealer approached us there were hookers and restaurant next to us was good, but shower didn't work. Saffron grill has great food. It has a Indian/mederterai menu but also has american food.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. Seattle has many social issues we are currently dealing with. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right.

If you don't mind hookers knocking on your door all night then this is the place for you can't forget the pimp screaming at them outside the door and him sitting in his car all night smoking his weed and keeping his ladies in check. The door had previously had some damage as the locks were busted off also. Not a safe place if you have kids. And they do not clean the rooms at all during your stay. They leave your clean towels on the ground outside your door. No service in 5 days I didn't even stay my last night that was paid for that's how horrible it was. Will NEVER be back.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

Reasonable price for visiting Seattle. FREE parking and a shuttle that drops off 3 times a day during week days only at specific hospitals. Nice grab n go breakfast. I wonder if limited services were due to Covid 19? You can walk to outdoor mall-Ulta, Stanford's Restaurant and Barnes & Noble...Target. Pleasant stay. Doors to rooms slam.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

The hotel, its staff, and amenities are decent and what you would expect. However, there is a homeless encampment adjacent to the highway right next door. Its inhabitants routinely wander the property and attempt to access the secondary doors leading to the guest floors. Additionally at least one prostitute was conducting business out of a first floor room that opens to the parking lot. Not safe, not for families.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

The room was disgustingly filthy. Bad enough to complain. Worse, the accounting department charged the wrong Visa account, my granddaughter's! I attempted to get the mistake corrected. It never happened. I tried to contact the General Manager. He never responded. Then I wrote a certified letter to the CEO of 360Hotel Group and I never heard back. Obviously they don't care! I just wanted them to correct their error. Not rocket science! I waited to write this review, hoping for a response. Don't do business with Nexus, Townplace Suites, Springhill Suites,both in Bellingham, Staybridge Suites, Mukilteo,Navigator Inn,Everett or Hampton Inn, Lynnwood. All are owned and managed by 360 Hotel Group. If the CEO is non-responsive about one property, it might hold true for all!

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

I booked a room months ahead of time. Two hours before our arrival, I was notified the room I booked wasn't available. We were moved to a different room. We didn't stay the night, and even booked another hotel within 15 minutes of our stay. The floor was tile throughout which is very uncomfortable. The furniture was moved around and away from the walls. Our heat/ac unit made an awful whine/clunking noise the entire time. Probably the worst of all, the walls are PAPER thin.. we could hear others whispering in the room next to us. There were doors that were available to open into other rooms on not one, but two walls. One of which was right next to the bathroom! This also made us very uncomfortable.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

I walked into our room it smelled like rotten wet carpet and smelled really bad the pictures posted above was nothing like the room!! Very very filthy and around 11pm fighting and scuffling from the homeless drugged out ppl. Sorry but I won't even rate this place

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

Why stay at a regular hotel with a variety of amenities, working items, responding hotel room service and privacy when you can stay at the Motel of Hotels, the Nexus in Seattle. The front desk staff was great, the room service staff was a little confused or lacked communication. We had to move during our stay and actually considered leaving the hotel. One jetted room looked really worn down, maybe skipped during renovation and the other was in much better condition but had previous clients items in the room and even blood or makeup on the covers. Come on Nexus! Get it together.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

Got trapped by pictures I saw online that looked new and modern, but this hotel is actually old. Walls are not repaint, old furnitures and the cleanest in the room need more improvement. Your house keeping didn't even wipe the chair so I end up using bunches of disinfecting wipes to clean it by myself and guess what? The wipes are black. It freaks me out more that I used all my wipes to wipe down all the locks, tables,linen, and pillows before I feel safe to sleep in there.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

OVER PRICED- Should be the 40$ a night!!! 170$ is a JOKE!!! Not reflective of what you actually get- Buy chicken and get liverwurst! Water was dripping from the ceiling, Hookers and drug deals all day and night, Heater/Air Conditioner was so loud was able to use to block party noise that was going on all night, arguing and yelling, NO ONE CARES- THIS IS A PARTY HOTEL- Hookers, Druggies, Not for traveling- I made the hugest mistake when I mixed up ALderwood mall with Northgate in a hurry- HUGE MISTAKE- Gross, Disgusting and still feel dirty.. My boyfriend got some kind of bite on his stomache- we shall see how that turns out.. YIKES_ STAY THE HECK AWAY _ DANGER BEWARE!!! The bed was hard as a brick wrapped up in sheets- overall not happy

bridgit adala, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

As a Best Western signature hotel I would have expected a better facility. The staff is very friendly but the property is in need of some tlc! Older hotel renovated to an attempted boutique… Would not stay again

bridgit adala, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. Please rest assured that we are doing everything in our power to provide the best services, and that goes for remodeling our hotel. We have took in your feedback and will be applying it! Thank you. Hope you're staying safe!

Seedy hotel at best. Homeless encampment. Addicts begging you for $. They will give away your room if you don't check in by 4. But won't answer the damn phone so you can tell them you will be 15 min late.

bridgit adala, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding some of your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we couldn't do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. Hospitably yours, Bridgit Adala Front Office Manager Hotel Nexus, BW Signature Collection

During COVID, I expect a hotel to honor its commitments. It claims the staff is all wearing masks and cleaning regularly. They were not. While I understand towel service and housekeeping is suspended during these times, I do expect them to clean trash out of the hallways. Bugs and vermin were crawling into my room because the hallways were so disgusting. Although they no longer allow smoking in the rooms, they allow smoking in the hallways which of course gets into the room. Our room REAKED of smoke and mildew so bad that we couldn't wear some of our clothes to a family event. Just a night in that room and we stunk. Fortunately, we were able to shower and buy some new clothes. Right in front of our room there was a drug deal going down and a family member was solicited for sex. Fortunately, my mask held my shock in. The rooms look nothing like the pictures. Maybe there is one room that looks like that. There is no pool despite the ad.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

Our room was pretty bad. The carpet was dirty, there was scotch tape with wrapping paper stuck to it all over the ceiling and walls, the couch was dirty, some of the furniture was sticky and dirty. If you used two appliances at the same time i.e. fridge and microwave it would trip the breaker and nothing would work... so without realizing it our fridge stopped running and our milk spoiled. The pull out sofa bed had sheets but no comforter. We also only had two sets of towels for three people. I called down to get the comforter and towels and no one ever brought them up. I called a second time and about an hour later they brought them (the front dest was rude about the second call this was about 6 hours after the first call). There was garbaged piled in the doorways of the elevator entrances and the elevator smelled like garbage. The outside of the hotel is very noisy with random people wandering through the parking lot at all hours of the day and night (I'm not sure what they can do about that). I've stayed at this place a three different times because it's close to the venue I work at while I'm in Seattle. Each time I've stayed there it's gotten worse.

bridgit adala, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
And thank you for taking the time to let us know about your experience at the Hotel Nexus. We take any guest concerns we receive very seriously, as this also helps us to learn and continue to improve our services to cater to all our guests. Though we strive to deliver a great guest experience, sometimes unfortunate incidents occur, and for that i truly apologize. I would like to offer you a 50% discount to be utilized for your next visit. When you are ready to use it, feel free to reach out to me via call or email, and i will be happy to set up the reservation for you. We do hope to get an opportunity to earn back your trust. Stay safe... Sincerely, Bridget Adala Front Office Manager Hotel Nexus, BW Signature Collection Hospitably yours, Bridgit Adala Front Office Manager Hotel Nexus, BW Signature Collection

Neighborhood is not nice, road nice from Hwy 5 is incredible, saw an apparent prostitute as we pulled-in and 2 more leaving the room next door. Property is a roadside motel called a "hotel" despite doors on open corridors facing parking lots. Lobby is ok and staff is fairly personable but people staying there were unpleasant. Smoking in stairwells, dilapidated rooms, just nothing good to be said about a place charging a pretty high rate per night. Hairs on walls in bathroom and shower.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

The owners of this hotel need to invest some money in a remodel. The first room we were put in (myself and my 10 year old son) was so dirty, the carpets are beyond stained and I couldn't even take my shoes off. The smell of carpet deodorizer made us nauseous. The minute I walked into the room my breathing and lungs were thick and affected by the air. The paint on the walls were streaked and the dirt on the walls was ridiculous. This room looked like a place a person would stay on the way to a half-way house being released from prison. They did move our room, but the inconvenience and the experience of seeing this disgusting side of the hotel ruined our trip. I spent ALL of my reward points (that I earned and paid a lot of money staying at Best Westerns and being a loyal customer) for an end of summer trip with my child and this was the experience!!! Totally unacceptable.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

Super easy access to UWMC/I-5/food but the location is also a bit close to Aurora Ave. If you're familiar with Seattle you'll understand why that could be not ideal. That being said, it's rough around the edges, but everything was clean, there was always parking in front of our room, it was surprisingly quiet, and the staff were great. Great internet strength, used my Fire stick in the TV the whole time I was there. Doors all face outside so unless you need the elevator you don't have to walk in closed hallways. They have luggage carts in the lobby behind the registration desk, you just have to ask for one. Staff were all masked (indoors and out) during "business hours" but not necessarily in the evening in the lobby. Guests are all supposed to be masked inside the common areas of the hotel. About 70% of them were. FYI. Negatives? Beds were super hard and uncomfortable, not much give to them and after five days I was glad to go home. Close to being a little sketchy if you're used to a more traditional Best Western, but I never felt unsafe and I was alone the majority of the time. It's like they kind of updated some stuff, but not everything in the room, so a weird mix of Best Western style furniture and crappy carpet and in need of a coat of paint. The A/C worked great (it was hot out) but could get loud sometimes. It was really smoky from forest fires outside so the room was smelly because the air intake wasn't good air, but that's not the hotel's fault! It was worth staying just because of how easy it was to get around, but I'm not sure I'd stay there if I didn't have other reasons to.

We just returned from a very disappointing stay at Hotel Nexus Seattle. Aside from the smoke free room reeking of smoke, the room was dirty, bore no resemblance to what was portrayed on the website, appliances were broken and amenities listed on the website were unavailable. We specifically booked this hotel because of the pool listed, but upon arrival we went to the pool to find it covered. I inquired at the front desk and they said the pool was "under maintenance" and wouldn't be open anytime soon. It in fact appeared to not be maintained at all since maybe last season. Other factors in our decision were the full hot breakfast included in the fees, and the restaurant & bar located in the lobby. The restaurant/bar was all closed up and locked down despite dining restrictions being lifted within the state and county, and the full hot breakfast advertised was replaced with a brown paper bag breakfast that included 2 granola bars, an orange, a bottle of water, and a plastic cup of orange juice. My kids are both physically disabled so the lack of a pool meant there was absolutely nothing to do without travel, the need to travel for meals, and the fact that they were unable to eat anything within the replacement breakfast (they are gluten free, nothing except the orange and water were ok for them) lead us to review this place to save another family the disappointment. I did take my concerns to the front desk who switched our room, but all the rooms were exactly the same. I also left a message with the corporate manager on Thursday at check in but they have not responded as of this email. I am attaching some pictures of the "improved" room. It also included a grease stained top sheet complete with full handprints, but housekeeping quickly replaced it with a clean one upon request. Overall this was a motel with hotel pricing. Don't go by Facebook photos and their hotel website, which are entirely misleading - look for guest photos.

I have never felt more ripped off staying at a hotel than I do right now. Last night, I paid $196 to stay here at Hotel Nexus to get a small room with AC and an outdoor POOL! I was really looking forward to it. Yet, the pool has been closed, not maintained for who knows how long. It's a heat wave 95 deg & the AC is nice but don't lie to people and show pics of your pool from the 1990s. Claiming to have a pool is a very misleading thing to advertise. And the hotel is full since many people don't have AC and they are suffering in the heat and smoke from wild fires in WA, OR & CA. To add insult to injury, they gave us an old smokers room. Awesome. Their snack machine in the lobby is broken too, just sayin. Avoid this dumpster fire.

Adequate Room for the Money. Clean rooms, comfortable beds, FRIENDLY helpful staff. Easy access to UNIVERSITY Hospital. It's very convenient to Target, freeway I-5. In the middle of remodeling. That's good because our room was still stinky from years of smokers! I think animals are a cleaner!

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

Front desk and cleaning staff get 4 stars with their polite attitude and helpful service. Hotel and management get a 1/2 star due to the fact prostitution is happening at the hotel, illegal hard drugs being shot up outside on the property, a man was watching pornography on the computers in the business center next to the front desk and the bare minimum of maintenance is being done in the rooms. Pictures of the rooms on the website are not accurate as our room as our room had mold on the ceiling shower, the AC leaked all over the carpet so the room smelled damp and mixed with cigarette smoke. Stairwells wreaked of human urine and the elevator ceiling panels were broken and falling down.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

I am a Diamond Select BW member, which means that I travel a lot and stay at a lot of BWs across the country. This is the worst BW I have stayed at; and it's supposed to be part of their Signature collection! Old, dated, and smelly hotel rooms. I'm sure the rooms were clean but it is so old and smelly that it felt dirty. This hotel really feels like a roach motel. Worst part, there is no hot breakfast; just a terrible snack in a sack (apple, tiny water bottle, and a weird oatmeal cookie). I have stayed at tons of BWs during the pandemic across the western US and this is the only one that doesnt offer a hot breakfast. All in all, I would not stay here again.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

Fast and friendly check in. Pet Friendly and we were given a ground floor in the back for a more quiet stay. It was not quiet and I didn't get any sleep the first night. I listened to the AC units in the adjacent rooms click on and off all night. The bed was clean and comfortable but the pillows left a lot to be desired. Only two towels were provided and two wash cloths. We had to go to the front desk for toilet paper and Kleenex. The floor wasn't very clean and a big lock of hair and dirt came out from under the AC. Breakfast was a paper bag with an apple and two crustless peanut butter sandwiches. The second day was a paper bag with a bagel, sausage, and cheese sandwich AND a peanut butter and jelly crustless sandwich and apple. There are no grassy areas for your dogs. There were some strips along the walk with some rubber mulch and a lot of cigarette butts. There is really no place to walk your dog. We went to the back of the building in the parking lot where there were two raised dirt areas that was covered in dog poop. Doggy bags for dog poo were available close by. It would seem that hookers use this hotel as a brothel as I saw several coming and leaving in the back of the hotel. I really didn't feel safe after dark outside the hotel. I am confident I won't be staying there again.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

The hotel was clean and nice the staff was friendly and helpful But the local prostitution problem was clearly evident some whering praticially no clothing it made for some interesting questions from my children

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

The Nexus in Seattle, Wa should be removed from the Best Western entity . I stayed here previous to this trip and that stay was poor as well. I would not in all good concience recommend anyone to Nexus for any type of stay.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

This place is absolutely awful. Uncapped hypodermic needles everywhere, used condoms outside rooms, sticky hallways filled with trash and vermin digging through said trash. Our neighbor chain smoked outside our door for our whole stay and threw the lit cigarettes off the balcony, at one point almost hitting me and my daughter with one as we were getting back from a walk. Stairways are filled with random clothing, towels, trash and reek of urine. Kids screaming and people working on their cars in the parking lot. Sketchy people everywhere. Not to mention the pool is closed in June when the temperature is 108 degrees. Do not book here. I can't believe this place charges more than Motel 6. 3 star rating for this place is absurd.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

I didn't want to put this in a review, but there appears to be no way to send this in an email to management. I hope they get this info through this path. We often have stayed at the Nexus for a weekend get-away. We like the spa tubs, convenient access to local attractions, and reasonable prices. This trip, however, we were disappointed in our experience. o The carpets were removed from the spa room. o The floors were very dirty, causing our bare feet to track dirt into the shower and tub. o Items were poorly repaired and/or finished. o Unknown substances were found in the trash can. o Hotel was noisy at night. I felt like I had rented a room at a dorm. o Staff were friendly but seemed unsure of themselves. o It appeared the cleaning staff was very much overloaded. o I had many bites over my legs when I woke up. I think the culprit was fleas. I do hope things improve as we have enjoyed our stays in the past.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Triptoe57 I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

I just wanted to commend the Hotel Nexus Seattle property for their wonderful care of patients and their families. Their focus on accommodations for UW Medicine, with a special rate, shuttle, and compassionate staff help make stressful situations more bearable. From the offer of a jetted tub room to understanding I was in public and waiting until check-in to take financial information to helping with simple tasks even as shifts ended, the staff were exceptional!

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

The staff here went above and beyond to take care of me. They were patient, kind, and willing to help no matter what obstacles seem to pop up. They did whatever they could to make sure I was taken care of and had a nice comfortable place to rest after my doctor's appointment. Because of their superb customer service I was able to get the rest I needed before my long journey back home. Thank you Bridget, Jason, Gene, and Deja!

The whole parking lot was blocked off, the few spots they had were taken. Some taken by homeless people sleeping in their cars, one spot in as taken by a car with bullet holes, I he room wasn't clean clean(looks as if they cleaned the center of the bed ion but not the corners, needles in their parking lot, homeless people lingering around vehicles and guests, I would recommend hiring security. Was advertised as having new beds but were rock hard. We came for my husbands 50th. I called a week ahead and was never once told, at least, about the parking situation.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Please accept our sincerest apologies that your stay was anything less than perfect. Our goal is always to exceed your expectation and I'm very sorry that was not achieved. I have sent you a private message to discuss your stay further. Thank you for bringing these issues to our attention as we always appreciate any feedback that will help us grow and improve.

Beautifully kept large rooms friendly staff would for sure stay again and recommend it to friends and family close to shopping and plenty of restaurants. Easy on easy of the freeway and close to downtown

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
G7052IHreginab I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

The pictures and descriptions online make the hotel appear a lot nicer than it actually is. I wish I had realized this and paid a little more to stay elsewhere, which is why I'm writing this review. The location was not very convenient and I didn't realize how limited the shuttle service is so we weren't able to use it. We stayed in airbnbs prior to this hotel and felt like we got a much better value with our other stays. Our room had a really bad, strong smell that grossed us out and it did not air out. The breakfast is currently to-go bags with uncrustable pb&j sandwiches, a small water bottle, an orange juice, and a yogurt. To get to our room, we had to go outside and down some stairs with our luggage. Not the worst hotel but definitely not one I would recommend staying at., especially considering there were plenty of other hotels with slightly higher rates but higher quality.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
jcpsand I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

Stay away. The maids made so much noise as to make half the day completely worthless for the guest. They make life no different than just being homeless people, like their family, down in the park. I did a chargeback on the entire stay. Don't walk, run away from this hellhole.

Offers a very comfortable and pleasant stay for the price. I highly recommend it. A few snack shops and a restaurant close by. Shopping can a mile or less away. I had no trouble getting a taxi or Uber.

Peter Smiley, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
garfleak Thank you for choosing the Hotel Nexus and the 5 out of 5 rating. The staff and future guests thank you. I am delighted to see that you found the hotel staff so friendly and accommodating. We are glad that your stay was an enjoyable one. We certainly hope to welcome you back soon. Please feel free to reach out to me as your personal point of contact for your future visits..

Right off interstate 5, easy off and back on. Close to downtown. Lot's of dinning options and delivery. The rooms were clean and nice. Plenty of plugs for all my devices. They offer breakfast and coffee in the morning at the lobby.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
I really appreciate the time you have taken to write a review and am grateful for your support of our hotel. I will share your positive comments with our team! We look forward to seeing you again soon. Thank you very much

I stay at the Nexus fairly often when I need a break. The hydrotherapy tub rooms are great for relaxing and resetting, but the overall quality of the rooms is declining. The paint on the ceiling and bathroom is stained and peeling, which I can sort of understand since the room is subject to a lot of moisture from the tub. But this time, the lock plate was broken, the mini-fridge didn't work (and ruined the food id brought), and they added an extra night to my bill even though I actually checked out early.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
Please accept our sincerest apologies that your stay was anything less than perfect. Our goal is always to exceed your expectation and I'm very sorry that was not achieved. We have quickly addressed your concerns and room condition is in excellent. Thank you for bringing these to our attention

The hotel is really visually appealing when you see it pulling into the parking lot. It sets an expectation that you are getting a quality stay. This is partially true. Pros - Very nice staff -Super speedy check in (I checked in in advance via the website) - The Hydrotherapy tub is amazing. Just spring for it. Great way to unwind after a long day. -The breakfast is pretty good. Cons - It's LOUD! Despite the appealing exterior, the hotel is really cheaply built. I could hear every word my neighbors said. I heard every hospitality cart that rolled by. I heard every step taken above me. And I heard every car on the street. **You can fix a lot of this by requesting a room on the back side of the hotel where there is less foot traffic. Maybe consider earplugs if you're a light sleeper.** -Minor thing but they could leave some instructions on how to use the Hydrotherapy tub. It took me a while to figure out how to turn it off. And once I figured it out, I nearly emptied my bowels when the pump came back on to clear out the pipes half an hour later! **Tip: press the logo button on the control panel to turn it off. And expect a terrifying spray of water about half an hour after you empty the tub.**

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
pgbrown12084 I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

Came it at 6am, receptionist by the name of Jane, she's wearing eyeglasses, was working a nightshift, yet, still very hospitable, professional and upbeat. I was left with a positive impression! Me and my wife was very delighted.

On Novemberr 9th we had an upsettting stay at the Nexus BW on Northgate Ave north of. Seattle, The premises was littlered with trash and dog waste.The bathroom door could not close because it was too big for the frame. There was a utiltiy panel hanging off the wall. There was a lack of toiletries including no wash cloths, The neighbor hood was apparently less than desireable. Homeless people were all about the place and noisy until 2 am. The walls are like sounding boards. We could hear the upstairs room and the room next to us. We called the front desk twice, but no action was taken. We are BW members, but we will think again before staying with BW next time.

This hotel is located in a busy parking lot. It was very noisy the entire night. Loud voices, doors slamming, loud music, etc. We left two days early. At checkout, the only other guests in the lobby voiced the same complaints.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
Please accept our sincerest apologies that your stay was anything less than perfect. Our goal is always to exceed your expectation and I'm very sorry that was not achieved. I have sent you a private message to discuss your stay further. Thank you for bringing these issues to our attention as we always appreciate any feedback that will help us grow and improve.

no toilet paper, lamp didnt work, fan in bathroom sounded like a truck,coffee maker didnt work, manager at the front desk was very rude and refused to compensate me. didnt give a bath bench like requested.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

I mean the title says it all. I went to go stay here yesterday and had to ask for a refund about three hours after arriving. My girlfriend and I were celebrating my birthday while enjoying the jetted tub. When I noticed small bugs crawling all over my iPhone and on the edge of the tub my and my girl were in. The lady at the front desk was very professional and issued the refund. I'd suggest caution while staying here check your rooms for bugs. Not only that if they didn't find the bugs while cleaning how well do you think their COVID-19 measures are actually going to work for you.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
Callijl I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad, you let us know something had gone wrong, we also rely on you to help to let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

I really enjoyed the shower .the décor of the room was nice. Very quiet environment around a neighborhood with convenient stores around where you can buy whatever you need. The environment is also clean something that you often not see around most 3 star hotels

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
iuicakwasi47 I really appreciate the time you have taken to write a review and am grateful for your support of our hotel. I will share your positive comments with our team! We look forward to seeing you again soon. Best, Peter

I stayed at the Nexus which was close to the hospital where I was having a medical procedure done. The room was very clean and comfortable and the staff was super friendly. They provided me with free rides to and from the hospital and a few other places I needed to go to. Due to COVID, the hotel cannot provide the usual hot breakfast buffet but instead provides easy grab and go items, which is fine with me. Rather be safe than sorry. I've stayed at the hotel several times due to its location and have had great experiences each time. With COVID restrictions in place guests need to be more flexible. The services the hotel provides have changed to keep hotel staff and guests safe. All hotels have changed their processes and guests need to realize that.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
GraceM_runner I am do delighted to about your great experience during your stay at our hotel! We are committed to providing the best experience for our guests and will continue to go above and beyond to make our guests happy. We look forward to the opportunity to welcome you back next time you are in Seattle!

I'm never staying here again. The check in was supposed to be shorter because I did the pre-register check in online but it took about the same amount of time. Wasn't even the receptionists' fault, they gave her slow computers. She was also the only one working to check in over 100 guests. I never saw more than one concierge during my entire stay. I was in a hot tub room that cost way too much since the jets weren't even that strong, even at the highest setting, and were only on the bottom so it wasn't very massaging either. I also received no instruction on how the things worked and it would turn on jets in the middle of the night, waking me up! When I first walked in the room it wasn't the cleanest. I found hair on my bed, there were black flakes in the tub, and the glass of the shower wasn't the cleanest. The alarm hadn't been reset before our arrival and I was woken up at both 7a and again at 11a. The remote control was the hardest to use. The buttons needed to be pressed very hard to do anything and I couldn't hook up my Chromecast to make it better because of the WiFi. The door handle to the room broke, almost trapping us inside. Service was terrible. I had to take more towels off of the cart that had been outside of the room next to me for over an hour. I don't know where the housekeeper went. And the continental breakfast? Just two oranges, two nature valley bars, and one of those small water bottles placed in a paper bag. The location of the hotel is horrible. You're close to a very busy street and will hear cars the whole time. Not to mention it's so close to different businesses that you'll constantly hear them wheeling their trash to the dumpster while they try stare at you and into your room. Why did I pay $300 for a cold breakfast, poor service, no sleep, and a hairy bed??? I'm never coming back here. Hotel Nexus has really gone downhill since being picked up my Best Western. Can't blame COVID for this level of bad service.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
Please accept our sincerest apologies that your stay was anything less than perfect. Our goal is always to exceed your expectation and I'm very sorry that was not achieved. I have sent you a private message to discuss your stay further. Thank you for bringing these issues to our attention as we always appreciate any feedback that will help us grow and improve.

Our experience at this hotel was excellent, and at a reasonable price. The room and bed were comfortable, with all amenities. Staff were helpful and friendly. An outstanding international restaurant was just across the parking lot. We had a wonderful experience and will definitely return again.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
DianeRV1 I am do delighted to about your great experience during your stay at our hotel! We are committed to providing the best experience for our guests and will continue to go above and beyond to make our guests happy. We look forward to the opportunity to welcome you back next time you are in Seattle!

Our room was absolutely disgusting! Stains on the floor, mirrors, towels, even blood on the walls. It smelled horrible!! We even found what looked to be pills laying on the floor up under our bed. Which I w quickly grabbed with toilet paper and threw it in the garbage. There were Prostitutes walking up and down outside our doorway all night.

Peter & Mandy made my stay excellent. They quickly accommodated if something went wrong. I even watched them use their professionalism in action with other customers! They were courteous, empathetic & efficient. The epitome of Great Customer Service. Give Peter Smiley (the GM) his credit.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
DermarQ I really appreciate the time you have taken to write a review and am grateful for your support of our hotel. I will share your positive comments with Mandy and the of our team! We look forward to seeing you again soon. Peter

I have stayed here in the past and it was decent. Recently however, things have gone down hill. I stayed at the hotel due to it's location, the same reason why I have stayed there previously. Upon arriving, the room that I was given smelled of cigarettes, I went back to reception where they switched me to a different room, no problems. This new room was filthy. I immediately stuck to the floor with some unknown stickiness. There were ants crawling all around the inside of the door threshold and it had looked like no one had vacuumed since the last guest. The hotel is older, so the rooms are not the greatest. They have been updated, but it looks as though the "updates" were done cheap and fast. The icing on the cake was all the hair I found in the bathroom and the clump of black hair I found as I unfolded my "new" towel to dry off after my shower. Safe to say I probably won't chose this hotel next time I'm in the area.

Peter Smiley, Owner at Hotel Nexus, BW Signature Collection, responded to this review
LightPacker1732 I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you

Lousy excess from the street. Two guest in the room one chair provided. one very small trash bin in the room One wash cloth for two guest and one hand towel. Had to call two days in a row for clean towels, the second day we had no room cleaning at all.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
mrsannie53 Please accept our sincerest apologies that your stay was anything less than perfect. Our goal is always to exceed your expectation and I'm very sorry that was not achieved. I have sent you a private message to discuss your stay further. Thank you for bringing these issues to our attention as we always appreciate any feedback that will help us grow and improve.

Every titrav stay at the Hotel Nexus I am treated with the upmost respect and receive excellent customer service. Christine Kim and Mandy were both so good to me while I was there, I always enjoy my stay. I was picked up at the hospital by the Front Desk Maneager, Bridgit - the staff here always go above and beyond! I feel safe and comfortable and the rooms are always clean and comfortable. I highly recommend staying at the Nexus Hotel.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
brendabU7887DS Thank you for choosing the Hotel Nexus and the 5 out of 5 rating. The staff and future guests thank you. I am delighted to see that you found the hotel staff so friendly and accommodating. We are glad that your stay was an enjoyable one. We certainly hope to welcome you back soon. Please feel free to reach out to me as your personal point of contact for your future visits..

Upon check in the room was filthy my friend bought cleaning stuff and spent hour cleaning the room .I told front desk and of course she is limited to what she can do.well i go back and go to shower and my tub was filthy like never cleaned so again I'm at the front desk and th gm Peter came and cleaned it and say some one must of broken into the room and showered so there went my feeling of security like now it feels like I've had my home robbed you would of thought they would of discounted our room or refunded or given us a free night but not even very disapointed

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
John G I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. As you and I discussed in person, we made a mistake and we apologize for that.

This location is great for UW Medical Center, close to downtown, quiet area. The customer service is fantastic. Christine Kim went above and beyond to help us out during our sister's death and dying during Covid-19. We had to book at last minute, then cancel at last minute, then book again at last minute. She managed all of it in a most professional and compassionate way. We had used this hotel many times over the past year for UW medical visits. With the death and the quarantines, it was just so great to have someone help us in our stress and grief. The rooms are clean and comfortable. The Saffron restaurant next door is a wonderful and delicious bonus!

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
We really appreciate the time you have taken to write a review and am grateful for your support of our hotel. We look forward to seeing you again soon. All t he best, Peter

The room was very clean. I liked the hard wood laminate flooring. There was no carpet. The bed was comfortable, not to hard, and not too soft. They had free laundry use if needed to use it. The heater worked well and kept the room warm. It was VERY quiet. The curtains kept the light out.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

We enjoyed our time at Hotel Nexus. The staff there had been amazing and always assisted us immediately and professionally. Roella and Matthew was just amazing. Highly recommend this Hotel! Thank you!

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
We really appreciate the time you have taken to write a review and am grateful for your support of our hotel. I will share your positive comments with Roella and Matt! We look forward to seeing you again soon. All t he best, Peter

Very nice clean rooms, good breakfast buffet. Front desk agents are very professional. I would come back. They really tried to accommodate my needs. Overall pretty quite eventhough we had the street facing room.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I appreciate the time you have taken to write a review and am grateful for your support of our hotel. Our goal is always to exceed your expectations and I am so happy to hear that your stay with us was a positive experience! Thank you again for your time and we look forward to seeing you in the future!

The staff here is rude especially the short haired one that argues with everything said to her and thinks she is better than everyone else. This is somewhere I have stayed several times and never been treated as badly as this stay she is rude crude and ignorant I'd never stay here again nor would I recommend it to anyone.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Please accept our sincerest apologies that your stay was anything less than perfect. Our goal is always to exceed your expectation and I'm very sorry that was not achieved. I have sent you a private message to discuss your stay further. Thank you for bringing these issues to our attention as we always appreciate any feedback that will help us grow and improve.

I really like staying here when I am in the area, it is clean and comfortable, the staff is friendly and it is centrally located to a large area around Seattle. The only complaint I have is that there is an awesome restaurant in the same parking that is popular so parking can be a little tight during the restaurants busy hours.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello tracywQ1480WL, I really appreciate the time you have taken to write a review and am grateful for your support of our hotel. I will share your positive comments with our team! We look forward to seeing you again soon. Best, Christine

Wonderful place to stay very clean rooms, Bar n Grill right on site, 2 gas stations across the street, Starbucks,doughnut shop on the same block, they have shuttle's free of charge, very friendly staff and good continental breakfast

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello summer4ficher, thank you so much for taking your time to share your feedback with us following your stay. We are committed to providing the best experience for our guests and will continue to go above and beyond to make our guests happy. I will definitely be forwarding your kind words to the hotel staff and we look forward to seeing you in the future! Best, Christine Kim

1st impression was other people's belongings left on the floor of my "clean" room. Worst and last impression was a visibly Intoxicated tweaker clucking out on the internet with his nasty hands for hours, going in and out of the building repeatedly. They have redone the outside of the building and maybe a little bit of the inside too, makes it look Art Deco and stuff like that but it leaves you with a grimy feel when your room is nasty and so are the people allowed in the building. I was there for a medical appointment and I noticed that there were multiple clients there who are there for medical appointments or surgeries Etc. I can guarantee you that having tweakers running about the building when they are high on drugs is not a healing place for people when they are there for medical reasons. Having a dirty room is not okay for people who are staying there for medical reasons, especially after surgery. I think the theme Here is that you need to clean it up a bit. Stop buying new furniture and more Art Deco stuff and start getting down to the details of what actually makes your hotel dirty. I might as well have stayed in Motel 6 because that's where I felt like I was staying.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Please accept our sincerest apologies that your stay was anything less than perfect. Our goal is always to exceed your expectation and I'm very sorry that was not achieved. I have sent you a private message to discuss your stay further. Thank you for bringing these issues to our attention as we always appreciate any feedback that will help us grow and improve.

Staff was extremely helpful and sympathetic to the reason for my last minute travel plans. They were wonderful and the room was comfortable and clean. I will definitely be staying here again and would recommend them to anyone!

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi Lastminutetraveler79, thank you for choosing to stay with us during your time in Seattle. We greatly value your thoughts and feedback and I am so delighted to hear that your stay with us was nothing but a positive experience! We look forward to seeing you again soon. Best, Christine

Keysha was very polite and helpful. She knew a lot about the area and must see attractions. She also told us about the restaurant in the same parking lot, and gave us some suggestions on what to order. The room we stayed in was nice but a little bland, bed, tv, desk, nothing special. The breakfast is ok, it's hot and there is a variety. The evening front desk staff was very responsive and helpful to all of our requests and that is what made us enjoy our stay the most. We'll be back.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
The staff and future guests thank you. I am delighted to see that you found the hotel staff nice and friendly and your stay to be an enjoyable one. We certainly look forward to welcoming you back. Please feel free to reach out to me as your personal point of contact for your future visits. Thank you for choosing Hotel Nexus.

We had a very enjoyable stay at Hotel Nexus, we have been going there for the past 10 in a half years now and watching the changes of the lobby and staff. Although the staff changes, their welcome greetings and great service doesn't change. Staff is always helpful when we stay at Hotel Nexus.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello dcks0913, I am so glad to hear that you enjoyed your stay here at the Nexus and we continue to provide you with a great service! Our goal is always to exceed your expectations and we look forward to the opportunity to welcome you back next time you are in Seattle! Best, Christine Kim

Verry nice hotel from check in to the rooms vary clean and breakfast was great and sowda was very helpful!! Parking was easy. And it has a restaurant right next door.we were up on the 4th floor and housekeeping did a wondrous job cleaning our room. Front desk was very professional and instructive.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Hannah, I am do delighted to about your great experience during your stay at our hotel! We are committed to providing the best experience for our guests and will continue to go above and beyond to make our guests happy. We look forward to the opportunity to welcome you back next time you are in Seattle! Best, Christine Kim

This is the second time I have stayed at this property because the first time was outstanding experience. This time not so much. I am getting angry just writing this review reliving the experience. Everybody at the front desk especially Mandy were very professional and pleasant and quick to recognize me as a Diamond Elite Member, which is always nice. I spend at least 200 days a year in hotels, so it matters. Now for the part that makes me angry. Upon check in I always inspect the beds, bedding and towels to make sure they are fresh. At this check in I did my normal routine, pulling back blankets to find several hairs from previous occupant and what is obvious wrinkles from previous person. I complained and it was made right, with a fresh sheet change. During a two week stay I ask for a full room service only on day 7, and leave my trash outside the door, get my own towel exchanges when needed etc. I should be a housekeeper's dream. I also mark the bottom sheet of my bedding to make sure the housekeepers are doing their job so I can calculate the size of their tip upon check out. Day 7 arrives, expecting a full service I leave for the day of work and arrive to what appears to be a fully cleaned room. Oh no, there it is, my little writing, on the bottom sheet. Look, don't try to pull the wool over my eyes. Housekeeping didn't do her job as she should have. There were still pieces of paper on the floor, stickiness on the bath counter, etc. Yes, the towels were changed, some air freshener sprayed in the room, and the bed straightened, but that was it.Of course I mentioned it to the front desk, who were apologetic enough and remedied the problem. The soap, conditioner and shampoo is is a dispenser on the wall in the bath, towels were thick and fluffy, bed was firm with several pillows of different firmness. Wall air/heat unit worked wonderfully. Breakfast was the typical fare, but the highlight is the cinnamon french toast. I nice change from waffles. Rooms in the back of the hotel are more quiet, and away from the smells of the restaurant that shares the parking lot. Parking can be limited on the weekends especially because they share the lot with that eating establishment. Internet was fast and reliable. They have a big advertisement bill board in the lobby for the restaurant and their guide t.v. channel advertises the place as well. A simple suggestion, they should work with the place and get the guest a discount.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello AngelaHansen84116, I am so glad to hear that you had a great experience at the front desk and I will make sure to pass along your message to Mandy! I am also currently working with our housekeeping team to make sure that what you experienced does not happen to you or to anybody else in the future. Please feel free to reach out to me if you have any additional information and/or concerns at Christine.Kim@hotelnexusseattle.com. Thank you and we look forward to seeing you in the future. Warmest Regards, Christine Kim

It's a decent hotel. Clean. Friendly, helpful staff. Later checkout is nice. However, be sure to ask the total, final price before they run your card. I was quoted $120/day, but charged well over $300 for two days.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello ghartman562, I looked into your reservation and it looks like the reservation was made through a third party. I have also reached out to you personally so please contact me at your earliest convenience. Thank you and I look forward to speaking with you soon! Best, Christine Kim

Mandy at the front desk is amazing with her knowledge and service and in the complimentary breakfast Sowda does an amazing job of serving the needs. Both are always smiling and happy to help with most needs that help serve the needs of your stay. They are always professional and dress accordingly. It's always an enjoyable stay plus they have apples at the front desk great for those busy after breakfast snacks for a boost of energy.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Bartimus13, thank you so much for taking your time to write a review about us. I am delighted to hear that everyone was friendly and helpful! I will make sure to share your comment with the whole team and we look forward to seeing you soon! Best, Christine Kim

I come here to this hotel every 3 months for drs. Every time I come the stay is great. From the check in to check out, everyone is very accommodating and helpful. The rooms are always very clean and it's so accessible to my drs at Udub and downtown Seattle.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello, I am so happy to hear that every staff member is accommodating and helpful during your stay with us! We want to make sure that your home away from home is comfortable and that you are taken care of like a family while you stay with us. We look forward to seeing again in the near future! Best, Christine Kim

The room was clean but the shower was broken so I couldn't use it and I was told the manager was going to call me but I never heard form anyone. And I have to wonder how clean the shower was if it couldn't be turned on in the first place.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi tinahoffer20, I am so sorry to hear that the shower was broken and nobody has reached out to you regarding this issue. I have reached out to you privately to resolve this issue. I look forward to speaking with you. Thank you, Christine Kim

The breakfast was awesome. Sowda was so helpful and very nice. The staff was friendly and helpful. The rooms were cleaned daily. We stayed from Nov. 8th to Feb. 13th. My mom was in a skilled nursing home in Seattle, and the front desk asked about her almost every day. I would recommend this hotel to any one.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi kimcU1662ES, I am so delighted to hear that all the staff members were helpful during your stay, including Sowda! We see our hotel as your home away from home and I am happy to hear that we were able to deliver that experience to you and your families. I will make sure to deliver your kind words to all of them and we look forward to seeing you again in the near future! Best, Christine Kim

This facility was very clean and centrally located to all the places I had to go. The staff was very gracious and friendly. They had on premises security which was reassuring. The bed was a little too firm but okay.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi rebecca_pate, thank you so much for taking the time to leave us a review. I will make sure to let all my staff members know that they were able to make your stay at the Nexus enjoyable! Thank you again and see you again in the near future! Best, Christine Kim

The Nexus was a good fit for us for the price and location. We appreciated the friendly staff, laundry and fitness facility, lobby internet availability, visible security guard, central location and ample parking. There was some road noise at night and the boiled eggs at breakfast tasted like rubber, but other than that we were happy with the continental breakfast, room, service, and hotel in general.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello mrshoemake, I am glad to hear that all the staff members were friendly and you enjoyed our amenities during your stay with us! I am sorry to hear about the boiled eggs and I will definitely be looking into this and making some adjustments. Thank you for taking your time to give us a review and we look forward to seeing you again! Best, Christine Kim

We needed a place to stay for a night, birthday weekend in Seattle with a few more out of town guests than expected. Very pleasant surprise for the cleanliness without being overly fragrant which is huge bonus. We would stay here again.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello debshapps, I am so happy to hear that you enjoyed your stay with us. I will make sure to forward your message to all my team members about the room cleanliness and I am glad that the fragrant wasn't too overpowering! We look forward to seeing you again. Best, Christine Kim

Thankfully I didn't pay for this stay, the company that I was temporarily working for did. Apparently they put us up here because of a personal connection to the owner & they got a good deal in the rooms/business space. This MOTEL has not been truly updated in quite a while. By the way...the proper name should be MOTEL Nexus, due to the fact that this property has EXTERIOR CORRIDORS. You open the door to your room to the great outdoors, not a nice safe, dry interior hallway. The tile on an bench in the room was cracked, the bathroom fixtures were falling apart, the art on the walls had been damaged. There was a horrible draft coming through the door (you could see daylight through the threshold). The best part (sarcasm) was an ice maker caught fire on the 2nd floor so we had to be evacuated one morning. After the fire department left, the employees just hung an 'out of service' sign on it. The beds were very hard, the breakfast was lacking & was typically cold no matter how early you got there. If I ever go back to the Seattle area, there is no way I would ever stay in this motel again.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello theartistici, I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you, Christine Kim

We had a function in Seattle and needed a place to stay, this was a perfect location. We also brought our dog and it was pet friendly hotel which made it nice and stress free. The room was spacious, clean and updated.We would stay here again if needed.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Sara C, I am so glad to hear that you and your fur family member enjoyed the stay with us! We definitely look forward to see you again in the near future. Best, Christine Kim

Have stayed here previously and was one of the deciding factors in a 3 day/2night stay with family from out of town. Nicely located to local events and easy freeway access both north and south bound on Interstate 5 near the Northgate Mall.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello kd6hwz, I am so happy to hear that you enjoyed your stay and was able to enjoy the local events in the surrounding areas. We look forward to hosting you again in the near future! Best, Christine Kim Front Office Manager

When you travel and get off the plane and your next stop is the hotel, it makes a huge difference and It makes it great when you have a great place to stay. Hotel Nexus is one of them places. The Service is awesome and they go that extra mile to make sure you are satisfied.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Dear ksbeatty2017, thank you so much for taking the time to share your thoughts and feedback on your recent stay and your kind words! I will make sure to share them with the team and recognize them for their hard work! Thank you again and we look forward to hosting you when you return in the future. Best, Christine Kim Front Office Manager

The check in process was top notch with the sweetest staff. The room was clean and had all of the amenities to make my stay comfortable. Check out was easy. Hotel was close to lots of great restaurants. Skip the Starbucks across the street and go up the road. But that has nothing to do with the hotel.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi 768roxanne! I am so happy to hear that you had a great experience with the staff during your check in process! I will make sure to share your kind words with the whole team. We are committed to providing the best experience for our guests and will continue to go above and beyond to make our guests happy. Thank you for taking your time to review your recent stay with hotel Nexus and we look forward to welcoming you back! Best, Christine Kim Front Office Manager

Very pleasant staff. Clean units. Has a motel feel but upscale. A lot of medical patients travel here from Alaska. Overall good mix of guests who are low middle social-economic status. Northgate shopping has closed but try malls to north of city.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi bkkrauss! I am delighted to hear that you had a pleasant experience with the staff! I will make sure to share your review with our team. Northgate shopping more is unfortunately closing but we do offer a shuttle service to the University Village Mall and I hope you were able to utilize this service! Again, thank you for choosing to stay at the Hotel Nexus and we look forward to seeing you again soon! Best, Christine Front Office Manager

Staff very accommodating in providing us a room at last minute and treating us well. Recommendation of next door grill was perfect. Very good food and efficient service. Outdoor parking and breakfast provided. Only short coming was food quality and available space at breakfast.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi CaForevertraveler, I am so happy to hear that our team treated you well and you enjoyed your stay with us. I apologize about the food quality and I will definitely follow up with my kitchen staff and address this issue. Thank you for choosing to stay with us and we hope to welcome back again soon! Best, Christine Front Office Manager

A nice update to the old Nexus Hotel. My only disappointments are they have no folder in the room outlining amenities, local restaurants, emergency procedures, where the ice/vending machines are, etc. Also, they don't have a very good dog walk area - about a 4 x 8 triangle of gravel. Fido wasn't impressed.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Steven W, Thank you for choosing to stay with us during your time in Seattle and I am delighted to see that you enjoyed some of the renovation projects that we have been working on since last summer! But I am disheartened to hear that Fido wasn't impressed and I will definitely keep this in mind for our upcoming projects to see how we can accommodate our furry family members better. Thank you for all your great feedback that will help us grow and improve. We look forward to welcoming you back again soon! Christine

Our 2nd stay at Nexus was just as great at the first visit several years ago. The staff is terrific; accomodating, responsive and effficient. We made a special request at time of reservation, and that request was fulfilled. Full breakfast, work out space add to the positive experience, Great value! We'll be back.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Tracy P, Thank you so much for taking the time to review your recent stay with us at Hotel Nexus. We are committed to providing the best experience for our guests. I am delighted to hear that your special request was fulfilled during your stay with us and I look forward to welcoming you back next time you are in Seattle! Best, Christine

please get a couple waffle makers for the continental bfast, in the morning and you guys will be crushing it. stayed in a bubble tub room, not too shabby. was on a work trip with my girl and she really enjoyed that!

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello, johneJ6510CW! I'm delighted to see that you had a wonderful stay with us. We take great pride in offering excellent service to every guest. I love seeing our guests taking full advantage of our accommodations and I will definitely look into adding a couple waffle makers for the continental breakfast. We hope to see you again soon! Best, Christine

Friendly staff, easy quick check in & check out. Clean nice room with comfortable beds. Free breakfast with eggs waffles bacon, Bagels, fruit, Juice & coffee, too! Excellent dinning at Safron Restaurant right on the property Excellent stay!

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you so much for your review, Escape63278810051. Our team will delighted to hear your kind words! We certainly hope to see you again next time you are in Seattle! Best, Christine

We've stayed here twice now, both times when we were in town for medical appointments at the University of Washington Medical Center. It isn't fancy, but it's clean and comfortable and the front desk staff have always been friendly and helpful (this time the young lady from Hawaii at checkin and Mandy at checkout). The breakfast was fine and the parking lot was well-lit. Incidentally, the restaurant right in front of the hotel, the Saffron Grill, was very nice.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Gary M, Thank you for taking your time to share your experience with us. Our team of professionals truly love what they do and your positive comments regarding their service are greatly appreciated and will be shared with the rest of the team! Thank you for staying with us and we certainly hope to see you again should your travels bring you through Seattle. Best, Christine

I've stayed at the Nexus many times and the staff is always friendly and helpful. Some times the parking can get tight esp. for someone like me with a large truck. As the Saffron grill,located next door starts winding down parking gets easier. Being close to shopping, restaurants , the hospital and I-5, It's my first choice when I go to Seattle.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
steveinmt2019 Thank you for staying at Hotel Nexus and for the outstanding compliments. The company, staff, and future guests thank you as well. I am delighted to see you had a good visit. Please feel free to reach out to me as your personal point of contact should your travels bring you back to Seattle and the Hotel Nexus. Peter

Room was good. Location was great. Staff were nice and friendly. The front desk called to check that everything was good with my room. The complimentary breakfast was a good way to get the day started.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for choosing Hotel Nexus and the 5 out of 5 rating. The staff and future guests thank you. I am delighted to see that you found the hotel staff nice and friendly and your stay to be an enjoyable one. We certainly hope to welcome you back soon. Please feel free to reach out to me as your personal point of contact for your future visits. Peter

This is your basic motel. It is, however, in a convenient location with easy ingress and egress. it has very quick access to I-5. Sadly, most of the Northgate Mall, just down the road, has been utterly obliterated. The breakfast is far below "basic!" Go across the street to Starbucks, or next door to McDonalds.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
GAMorean, Thank you for choosing the Hotel Nexus and your notes are appreciated. The hotel is going through a refresh, but all to enhance the overall experience for our guests. The Northgate area is changing so quickly. While its sad to see to Mall change, we are looking forward to what's coming next. I am glad we were able to be of service during your stay and I hope that the rest of your journey was a positive one.

We stayed here so I could go the Northwest Hospital which is a 10 minute walk away. The staff is super nice and the rooms are clean. The lobby is patrolled 24/7 by security and their free breakfast is Devine! WiFi is fast and free. We will definitely stay here again.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
B1888FWjuliel Thank you for staying at Hotel Nexus and for the outstanding compliment. The company, staff, and future guests thank you as well. I am delighted to see that your family had a good visit. Please feel free to reach out to me as your personal point of contact should your travels bring you back to Seattle and the Hotel Nexus.

There was a mess up with checkin on floor rooms and the front desk women named Roella was so kind as to fix the problem without a hassle . The room was very clean, and the breakfast had more then expected. I recomend this hotel to anyone staying in seattle.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
bhewitt123 thank you for the great review and I'm glad to hear Roella provided wonderful service to you and resolve your concern.Please free feel to reach out to me before your next visit, we would like to show our appreciation to you !

The rooms have been clean. Liked the bathroom and glad for so many pillows on the bed. Coffee in the morning in the room and the generous, fantastic free Breakfast by the Main lobby were great. The free Internet also comes in very handy .

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
hannelorep158 Thank you for the nice review and kind words for the Staff. I will be sure to let them know. We are happy you found Hotel Nexus very enjoyable and look forward to having you back again soon.

We could hear every word said by guest next to us and above us. They were just talking normal and it was like they were in our room. Heating unit rattled loudly as it came on and off. Do not recommend staying here if you need rest!

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
148sylviaf- Please allow me to apologize regarding any heater issues you encountered during your stay. We do both service and inspect the rooms after our guests check out to make sure just this type of thing does not happen. Also, we maintain a 24hr guest service staff to address any guest service needs at any hour. We would have loved to have had the opportunity to address this at the time to ensure you received a good night's rest. We know that getting good sleep away from home is hard enough without the bother of added noise.

The bubble tub in my room was never properly cleaned. There was hair from a previous occupant in it throughout my 5 night stay. The nearby restaurant had garbage pickup every morning around 4:00 which would wake me up.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for choosing the Hotel Nexus as your Seattle destination. It is guest feedback such as yours that allow us to continually improve. I want to sincerely apologize for the issues you had during your stay and I am disappointed that your most recent experience with us was anything less than excellent. I assure you that is not the norm, as we strive to provide the most exceptional service reflective of the Hotel Nexus brand. We truly value and appreciate your business and we hope to welcome you here again soon. Should your travels bring you back to the Hotel Nexus, please feel free to reach out to me as your personal point of contact so that I may ensure that your future stays with us are flawless.

The rooms are celan updated and the beds are very comfortable, also the customer service we received from Krizzia was top notch. I liked the location and the park that they have plenty of free parking that alone made a difference will be staying here again

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Adan E Thank you for your great review. We just bought all new beds for the entire hotel just a few months ago, I'm happy to hear you found them comfortable. Also, I'll let Krizzia know how much you appreciated her service. Thank you again and we look forward to having you back at Hotel Nexus soon.

This location is perfect for anyone needing access to a number of medical facilities. The hotel even provides shuttle service to the Seattle Center (Space Needle, Seattle Rep theater), & Woodland Park Zoo. A big plus because Seattle traffic is a nightmare.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Maps62316597201 Thank you for choosing the Hotel Nexus and the 5 out of 5 rating. The staff and future guests thank you. I am delighted to see that you found our hotel a great value and that your stay to be an enjoyable one. We certainly hope to welcome you back soon. Please feel free to reach out to me as your personal point of contact for your future visits..

I've stayed at this hotel in north Seattle several times because it is convenient to Shoreline Community Center where I attend seminars for work. It's a bare-bones hotel, just off I-5, but it is quiet, clean and budget friendly. The free parking is a plus, as is the breakfast, which is not particularly healthy, but there is an assortment of typical breakfast fare, and the coffee is okay. The stairs, walkways and rooms are pristine. I have two complaints about me recent stay: At checkin the young woman who assisted me announced my room number rather than quietly handing me the key card in its envelope. When I commented she apologized for her scratchy voice and announced the number again, only louder! As a female solo traveler, I did not appreciate this! She did not understand English well I assume, based on her accent and response to my complaint. I don't want to blame her because she clearly had not been trained well. Soap and shampoo dispensers are great for the environment, but mine was empty, necessitating hopping out of the shower to rummage through my bag to find what I needed. I was wet and dripping and the tile floor became slippery. The dispenser was empty, not just clogged—I checked. On the plus side of showering, the shower-head is high (nice for tall people), there's good water pressure, plenty of hot water and plenty of fluffy white towels. I will stay here again, but I will check for soap and shampoo before getting undressed.

Journey13244889135, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello pdpeters2016, I would like to personally apologize for the very unfortunate incident that occurred at the time of check in and our lack of a timely response on the shampoo dispensers. Our loyal guests are very important to us and we appreciate your feedback. I understand your frustration and acknowledge that this should have been handled differently. Could you please reach out to me at Christine.Kim@hotelnexusseattle.com? I hope we do have the opportunity to welcome you back to stay with us and I want to make sure that you are well taken care of. Thank you again for bringing these issues to our attention as we always appreciate any feedback that will help us grow and improve. Best, Christine Kim 206-365-0700

A bit of an older facility that has had a great, recent face lift. Tucked in behind some business off of Northgate Way just west of Interstate 5 in north Seattle. The remodel has been done quite tastefully. The rooms are clean and nicely updated. The bed was quite comfortable, perhaps the best hotel bed I have experienced. .

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for choosing Hotel Nexus and for the perfect rating. I am delighted to see that you enjoyed your stay and that you slept really really well. We look forward to welcoming you back!

Great value for this part of Seattle as it is close to the freeway but you are not bothered by the noise. Staff was quite helpful, especially the front desk. We've stayed here before and will stay here again.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
msfisher2 thank you for the great review and I'm glad to hear your quick business trip went well. Please free feel to reach out to me before your next visit, we would like to show our appreciation to you !

Perfect location for myself, being close to the I5.. staff were incredible, very polite and helpful. Internet was amazing. The bed was super comfortable, jacuzzi tub added to the relaxation.. walls to the rooms were slightly thin-able to hear the tv or foot steps in rooms beside or above. Otherwise the stat overall was amazing.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for choosing Hotel Nexus and for the perfect rating. I am delighted to see that you enjoyed your stay and that the team provided excellent service. We look forward to welcoming you back!

Never stay this hotel again. We got room clock finally after TWO DAYS we requested it few times to front desk. Bed makes squeeze noise, Freezer in refregeter does not work. Housekeeping was NIGHTMARE. We told to front desk we do not need service one day, but they came in to the room while we were gone. On the other day, we asked service, but housekeeper did not come until 5 o'clock. Another day, at 3 pm, we asked to housekeeper how long we need to wait to get service, the housekeeper said that she comes to our room within 5 mins, but she did not come so, we had to bring to her our dirty towels. There is no Do not disturb sign, no TV program, no guidebook, and so on. Room keys do not work properly. Whatever we ask to front desk, we have to wait for a long time. It seems NOBODY CARE anything. We will never stay this hotel again.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I want to personally apologize for the experience you had at the Hotel Nexus. I assure you that is not the norm and the team certainly strives to find the best accommodations for each of our guests. Please feel free to reach out to me at peter.smiley@hotelnexusseattle.com as I would like the opportunity to hear about your visit in further detail and address any concerns you may have.

Hotel Newus is always fun to stay at, the staff goes that extra mile to make sure everything is fit for you. I go out for medical, and the hotel has always taken very good care of me, anything I need they make sure I have.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
ksbeatty2017, Thanks for the 5-star review and the shout out on the staff! It means more than you know and I am happy to see that you had a wonderful stay. We certainly have fun team and it shows. We look forward to welcoming you back. Warmest Regards, Philip Casila, Assistant General Manager

Was out for my birthday and stayed here, just off the hwy, close to so much shopping and my favorite coffee shop. The complementary breakfast had a great selection. The front lobby was nicely decorated.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello mkygrl, Thank you for choosing Hotel Nexus and for the nice review. I am happy to see that you enjoyed your stay and that you found our location convenient. Please visit us again soon! Warmest Regards, Philip Casila, Assistant General Manager

Several years ago, I stayed with my oldest daughter and her dog while I vacationed with her in Seattle. We were located on the first floor, and despite the rain and the main street traffic, it was fairly quiet and private. All went well; and for the price it was okay, nothing fancy. We are pretty low maintenance guests. The picture makes the room look brighter than I remember, so maybe it has improved since Best Western took over.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Donna D, It's so great to know that you've stayed with us before and hopefully many more to come. We'll certainly will continue to strive for the 5 star but know that we're still the Hotel Nexus with the same friendly team with a refreshed look. We look forward to welcoming you back soon! Warmest Regards, Philip Casila, Assistant General Manager

I have stayed her many times in the bubble tub room. I enjoy the breakfast, free parking, fitness room, free newspaper, rain shower head and the nice deep bubble tub. I think it is a good value and nice area away from downtown. There is also a shuttle to take you to games or attractions.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello tabnit, Thank you for choosing Hotel Nexus and for your continued loyalty. We take pride in our Northgate location - close enough to access downtown but far away enough to be an escape from the hustle and bustle. Our facilities are getting a refresh and we can't wait to welcome you again soon so you can experience it for yourself! Warmest Regards, Philip Casila, Assistant General Manager

Hotel room was dirty. When I walked from the bathroom area to the bed the bottom of my feet were filthy. You could see dog tracks on the bathroom floor. Trash was under the bed. We did get clean linens every day. The security guard does a fantastic job. He really patrols and watches the property. I did feel safe.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Jlaurat, Thank you for choosing the Hotel Nexus. Safety and security of our guests and staff is something we emphasize, so I am glad to hear about your interactions with our security team. I am disappointed to hear about your experience in your guest room. As we are in the midst of a refresh, I assure you that is not the norm. Please feel free to reach out to me directly at philip.casila@hotelnexusseattle.com so that I can personally look into this issue further. I look forward to hearing from you and can assure you that your next visit with us will be nothing less than exemplary. Warmest Regards, Philip Casila, Assistant General Manager

The staff was very friendly upon check in and check out, but that was the only thing this place had going for it. Very cramped rooms, (2 people couldn't pass each other without one crawling up on the bed to let the other by) the heater didn't work (they didn't fix it either, plus couldn't move me) so they brought one extra very old light blanket, for two people using separate beds. The breakfast had many choices, but the quality was terrible. Water pressure was a joke.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Greetings kimmie, Thanks for choosing Hotel Nexus. The staff really make this place special and we're lucky to have them. I am sorry to hear about the issues you experienced with the lack of heat in your room. With Seattle cooling down the way it is, I know a warm and comfortable room is something to look forward to at the end of the day. The other issues you expressed will be addressed. We're constantly working hard to improve and excel, so we hope you'll give us another try. Let us know what you need and we'll make sure we find something that works for you. Warmest Regards, Philip Casila, Assistant General Manager

I have stayed here several times. The prices are good for Seattle, the staff is friendly and helpful, it is close to transportation, good breakfast options, overall a very good deal. My only complaint is with the pillows - they are all very thick and they don´t have alternatives for those of us who have neck or back issues.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Quest493164, Thank you for your continued loyalty! It is truly appreciated and I am delighted to hear that we continue to meet and exceed expectations. We do have foam pillows, so let us know next time you're in town and we'll be sure to notate your preferences for all future visits. We look forward to welcoming you again soon! Warmest Regards, Philip Casila, Assistant General Manager

Roella was amazing!! Just because of her I will be coming back. But on top of the the room is spacious and cozy. It's close to shopping areas and quite centrally located for works purposes. I will stay here again. Hopefully Roella will assist again.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Sonny G, Thank for choosing Hotel Nexus and for the wonderful review. Sounds like you had a wonderful stay.The team at the desk are lots of fun and it transfers nicely to the guest experience. Roella will be delighted to welcome you back, so visit us again soon! Warmest Regards, Philip Casila, Assistant General Manager

I use Best western frequently and will say the things that I expect (consistent breakfasts, friendly staff, good location, free parking, etc) all applies here and that is why the rating is a “2-star” vs a “1-star” rating. I wanted to treat myself to a “hydro-bath” (basically like a hot tub in the room) but I would NOT recommend it here. 1) all rooms that are equipped with this tub is on the ground floor. I DO NOT like ground floor rooms because of the people walking by and cars parking right in front of your window. 2)the tub is literally next to your bed! 3) the first room I got (i'll address the multiple room issue shortly) the tub would not shut off. I read and reread the directions and every 30 minutes the tub would start up. 4) the second room I got for some reason the tub would start up making a loud whistling sound (no water in the tub) at 1:30 a.m.! This happened two nights in a row. It startled me out of sleep and I had to jump into the tub to turn it off. This really disrupted my sleep and I was there for business. Very disappointing. Back to multiple room issues. I traveled all-day from Hawaii and checked in at 10:30 pm. Check-in was not a problem, however the room I was given did not have an ironing board or iron nor did the A/C work. The shower had visible hair in it and as mentioned above the problems I had with the tub. I called the front desk about the ironing board and waited, it's now nearing 11:30 am and I have a 7 am scheduled meeting. I was not happy when I called the front desk and the young lady who was working told me that if I didn't mind getting the ironing board tomorrow because their house keeping person went home for the night. Fortunately the next front desk person changed me to the room next door (although I still had the tub issues as mentioned). Actually- changing my rating to a one-star. Very disappointed. I am coming back for work in two months and there is no way I am staying here again.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello dannygoya2012, I want to apologize for the issues you experienced during your stay. We pride ourselves in providing different room types that best fit our guests needs, so I am disappointed your stay was anything less than excellent. The concerns you have expressed will be addressed. Please feel free to reach out to me at philip.casila@hotelnexusseattle.com so we can discuss your experience further. Warmest Regards, Philip Casila, Assistant General Manager

If you have a medical issue in Seattle and you are on Medicaid, this is the very best hotel to go to! Caring staff, super clean rooms, quiet on the backside, the best Indian restaurant next door, a fantastic free shuttle service and more! I had a 1000% wonderful experience and highly recommend this hotel! Thank you!

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello MichaelaAshB, Thank you for the excellent review. I feel that we are Seattle's best kept secret and it is my hope that your feedback will reach those who can benefit from our convenient location and friendly team. Please come again soon. Warmest Regards, Philip Casila, Assistant General Manager

The Hotel Nexus staff were the most polite and courteous to me as I arrived from Alaska on Medicaid for medical treatment at UW in Seattle. The manager and staff were knowledgable, gracious on all levels and the service was excellent. The hotel rooms are beautiful, the continental breakfast is filled with many options, the laundry and fitness center truly handy and the location is perfect, in walking distance to the Northgate mall, coffee shops and 7 eleven for all your needs. On top of that the Saffron Resturant is adjacent to the Hotel Nexus parking lot and has some of THE BEST Indian and Mediterran food available! And then there is there amazing FREE shuttle service to every medical center, downtown attractions and supermarkets. Though I did not have time to take advantage of the outdoor pool, it looked lovely! I cannot say enough about our stay at the Hotel Nexus. The rooms were super clean, beds are new and the rooms are quiet. The rooms even have refrigerators and microwaves to handle your food and cooking. When I was dealing with challenging medical issues, this hotel staff were so generous, caring and sensitive. I will always use Hotel Nexus when I am in Seattle!!

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Suraj H, Thank you for the excellent review! Excellent service and all the little details that make traveling a breeze are things we strive to provide. Glad you had a great time. Come back soon to experience all the comforts of our hotel and all the great things the Northgate Seattle are has to offer all over again. Warmest Regards, Philip Casila, Assistant General Manager

This hotel is a mixed bag. On the plus side: the rooms are comfortable and very quiet, despite the hotel being next to highway I-5. Our room was at the end closest to the highway and we really did not hear any noise. The breakfast was very good, with hot items changing each day. On the negative side: the outdoor pool supposedly opens at 9:00 (which is already pretty late for a hotel pool), but it only opened on time on one day when we were there. One day it still was not open at 10:30 when our family came to pick us up. There is one tiny, old, slow elevator, which is not really adequate. The wifi was spotty and did not work at all for one full day. Front desk staff were not particularly helpful, but the breakfast room attendant and housekeeping were very good.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Philip C., Glad to hear you had a pleasant visit. I apologize for the challenges you experienced with our pool and its hours. Seattle weather can be quite unpredictable at times and can determine the use of the pool at times. I'll be sure to look into the other concerns you mentioned. We're in the midst of enhancements to the property, so visit us again soon and we're sure you'll be blown away! Warmest Regards, Philip Casila, Assistant General Manager

The staff is friendly, the property is convienently located next to I-5, the room was average size, comfortable beds. The breakfast was excellent. Management was very helpful and refunded my entire stay due to the fact they were doing some renovations at the time of my stay.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello MauiMan87, Thank you for choosing the Hotel Nexus and your notes are appreciated. The hotel is going through a refresh, but all to enhance the overall experience for our guests - I'm sure you won't be disappointed on your next visit. I am glad we were able to be of service during your stay and I hope that the rest of your journey was a positive one. Warmest Regards, Philip Casila, Assistant General Manager

There were people smoking pot on the balcony watching my daughter and I swim, prostitutes on the corner, and bugs in my room, not to mention the beds were hard as rocks and you could feel all the springs. None of us slept. So I paid over $130 to sit in a bug infested room for 6 hours. Then when we needed help the manager lied to us.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Dayna, I am disappointed that we did not meet your expectations and I can assure you that all concerns will be addressed. I understand our General Manager has taken care of all charges for your visit as a negative experience is never our intention for any guest. We hope you'll give us another shot in the future. Should your travels bring you back to Seattle, feel free to reach out so we can ensure your future visits are flawless. Warmest Regards, Philip Casila, Assistant General Manager

We had a great stay here. We asked for a quiet room and got one at the back which was very quiet. Yes, it is a renovated motel but it is very good indeed. The beds were very comfortable, it was very clean and the breakfasts were very good for the price. Shower was good with plentiful hot water and good towels. The shuttle to the city was very useful. We would stay here again. It was useful there was a restaurant just next door that served great food. We would recommend especially as it was a reasonable price for Seattle.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Coolkoala, Thank you for choosing Hotel Nexus and for the awesome review! Glad that you experienced all the great things that make our hotel: our wonderful and hard-working team, our new beds, and a great meal to start your day. Providing an exceptional guest experience is what we aim for. Thank you for helping to spread the news and we look forward to welcoming you back! Warmest Regards, Philip Casila, Assistant General Manager

Over priced for a room. Basically a 1960 motel with updates. Location is high traffic and loud with sirens all night. Free breakfast is limited ams very small crowded room. Not wheel chair friendly. The staff on the other hand is very friendly, the hotel lobby has been recently renovated which gives the impression that the rooms will also be fresh instead of tired. The rooms are clean at least. I would not necessarily return to this location.

AGMHotelNexus, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thanks Runners1530. I appreciate your notes on your stay. The hotel is conveniently located off of the I-5 exit, which gives it an easy way to get into the downtown area. The noise from Northgate Way can be an issue or can be zero issue depending on time of day and what is happening in the city. I am delighted that you found the staff to be polite and the reaction to all your needs positive. If your travels bring you back to Seattle and Hotel Nexus, please request a room facing the back of the hotel. I hear it is quieter there. Warmest Regards, Philip Casila, Assistant General Manager

We were excited to visit the hotel after seeing the pictures on their website. Obviously these are photo shopped pics. We checked in very early and the front desk person said they “they have had a lot of drunk people come to the hotel from The Rolling Stones concert that was in town”. This didn't make me feeling particularly comfortable after a long night of traveling. The front desk staff are nice enough but they are not knowledgeable about the area. Day 1 we went to the pool and noticed how cloudy it was. Second day again we went to the pool at 8:30 to enjoy our coffee outside. The pool person was cleaning the pool, so I asked him why the pool was so cloudy. He asked me “ why are you at the pool, it doesn't open until 9:00?” I asked him if he would like us to leave and he said “no I can't kick you out since you are already here and the door was open”. Never did get answer as to why the pool was cloudy for the 6 days we were there. We have a pool and know that some clarifier would have cleared up the pool. The pool person also drained gallons of water and proceeded to fill it with a garden hose. The rooms DO NOT look like the rooms on the website. They look old and worn like the outside of the building. Parking can be complicated as it is shared with a restaurant. The breakfast is continental breakfast, not good or bad. Just basic. Did not use the shuttle as it only goes and picks up at certain times. Parking is expensive. Desk is covering the cover on the air conditioner so it's hard to see and adjust. Again, we were extremely disappointed.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Dear Mikeandlinders58, Thank you for choosing Hotel Nexus and for taking the time to complete a review. I am sorry that we did not meet your expectations, but we do pride ourselves in providing only the most exceptional service and I am disappointed that we did not exceed that in your case. I can assure you that our pool is completely safe and has been tested, though the appearance is certainly a matter we are looking into. We are continually making improvements to the hotel, so we hope to welcome you again soon. Warmest Regards, Philip Casila, Assistant General Manager

Excellent location, friendly staff, delicious breakfast, comfortable room & beds, convenient shower & dispenser. walking distance to local restaurants, convenient shuttle service to Seattle available.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Joseph, Thank you for choosing Hotel Nexus and for the awesome review. Our beds are brand new, so I am happy to see that you found them comfortable. We have good amenities and great service, and really a hidden gem with our convenient location. I am delighted that you found us a good overall value and we certainly look forward to your next visit! Warmest Regards, Philip Casila, Assistant General Manager