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Hotel Nexus, BW Signature Collection, Seattle

2140 N Northgate Way, 98133-9007, Seattle, United States - See on a map
Hotel Nexus, BW Signature Collection - Hotel Nexus, BW Signature Collection The Hotel Nexus, BW Signature Collection is ideally located in the center of Seattle. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Hotel Nexus, BW Signature Collection is excited to be a new part of the Best Western family. Our retro modern and exterior hallway hotel is just north of downtown and the University District. We are conveniently located for freeway access and close to some of Seattle's best neighborhoods like Northgate, Green Lake, Greenwood, Crown Hill, Wallingford and Ballard. Guests at the hotel can also easily visit the University of Washington along with a plethora of local and delicious restaurants, shopping centers and entertainment options. Easily accessible from Interstate 5 and just a 10-minute drive from central Seattle, this modern hotel provides comfortable accommodations along with free Wi-Fi, parking and breakfast. Our complimentary local area shuttle service runs three routes on a schedule to the city center, University district, and Northgate. Guests at the Hotel Nexus can start the day with a hot bite to eat at the breakfast buffet or take advantage of in-room microwaves and mini-fridges. The hotel also features an on-site fitness center with state-of-the-art Precor® equipment, as well as modern business facilities. The seasonal outdoor pool is open from Memorial Day until Labor Day. The completely non-smoking Hotel Nexus also features an on-site restaurant, Saffron Bar and Grill, which services a variety of American, Indian and Mediterranean cuisine.

BW Signature Collection

Hotel Nexus

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Hotel advantages

  • Restaurant
    Restaurant
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 1117 guest reviews
NOTE ISSUED
Excellent
338
Very Good
362
Average
218
Poor
95
Terrible
104
REFER TO NOTICE
Business Business
245
Couples Couples
246
Family Family
383
Friends getaway Friends getaway
80
Solo travel Solo travel
93
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hospitality"

5
User 20/02/2020

Mandy at the front desk is amazing with her knowledge and service and in the complimentary breakfast Sowda does an amazing job of serving the needs. Both are always smiling and happy to help with most needs that help serve the needs of your stay. They are always professional and dress accordingly. It's always an enjoyable stay plus they have apples at the front desk great for those busy after breakfast snacks for a boost of energy.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Bartimus13, thank you so much for taking your time to write a review about us. I am delighted to hear that everyone was friendly and helpful! I will make sure to share your comment with the whole team and we look forward to seeing you soon! Best, Christine Kim

"Love staying here!!!!"

5
Mobile497807, Ronan, Montana 15/02/2020

I come here to this hotel every 3 months for drs. Every time I come the stay is great. From the check in to check out, everyone is very accommodating and helpful. The rooms are always very clean and it's so accessible to my drs at Udub and downtown Seattle.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello, I am so happy to hear that every staff member is accommodating and helpful during your stay with us! We want to make sure that your home away from home is comfortable and that you are taken care of like a family while you stay with us. We look forward to seeing again in the near future! Best, Christine Kim

"Stay was ok"

3
tinahoffer20, Spokane Valley, Washington 12/02/2020

The room was clean but the shower was broken so I couldn't use it and I was told the manager was going to call me but I never heard form anyone. And I have to wonder how clean the shower was if it couldn't be turned on in the first place.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi tinahoffer20, I am so sorry to hear that the shower was broken and nobody has reached out to you regarding this issue. I have reached out to you privately to resolve this issue. I look forward to speaking with you. Thank you, Christine Kim

"Hotel Nexus"

5
User 09/02/2020

The breakfast was awesome. Sowda was so helpful and very nice. The staff was friendly and helpful. The rooms were cleaned daily. We stayed from Nov. 8th to Feb. 13th. My mom was in a skilled nursing home in Seattle, and the front desk asked about her almost every day. I would recommend this hotel to any one.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi kimcU1662ES, I am so delighted to hear that all the staff members were helpful during your stay, including Sowda! We see our hotel as your home away from home and I am happy to hear that we were able to deliver that experience to you and your families. I will make sure to deliver your kind words to all of them and we look forward to seeing you again in the near future! Best, Christine Kim

"Hotel Nexus, BW Signature - Seattle, WA"

5
rebecca_pate, Oak Harbor, Washington 07/02/2020

This facility was very clean and centrally located to all the places I had to go. The staff was very gracious and friendly. They had on premises security which was reassuring. The bed was a little too firm but okay.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi rebecca_pate, thank you so much for taking the time to leave us a review. I will make sure to let all my staff members know that they were able to make your stay at the Nexus enjoyable! Thank you again and see you again in the near future! Best, Christine Kim

"Good mid-level hotel"

4
mrshoemake, Juneau, Alaska 05/02/2020

The Nexus was a good fit for us for the price and location. We appreciated the friendly staff, laundry and fitness facility, lobby internet availability, visible security guard, central location and ample parking. There was some road noise at night and the boiled eggs at breakfast tasted like rubber, but other than that we were happy with the continental breakfast, room, service, and hotel in general.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello mrshoemake, I am glad to hear that all the staff members were friendly and you enjoyed our amenities during your stay with us! I am sorry to hear about the boiled eggs and I will definitely be looking into this and making some adjustments. Thank you for taking your time to give us a review and we look forward to seeing you again! Best, Christine Kim

"Clean and comfy"

4
debshapps, Corvallis, Oregon 05/02/2020

We needed a place to stay for a night, birthday weekend in Seattle with a few more out of town guests than expected. Very pleasant surprise for the cleanliness without being overly fragrant which is huge bonus. We would stay here again.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello debshapps, I am so happy to hear that you enjoyed your stay with us. I will make sure to forward your message to all my team members about the room cleanliness and I am glad that the fragrant wasn't too overpowering! We look forward to seeing you again. Best, Christine Kim

"You can do better"

2
theartistici, Seattle, Washington 04/02/2020

Thankfully I didn't pay for this stay, the company that I was temporarily working for did. Apparently they put us up here because of a personal connection to the owner & they got a good deal in the rooms/business space. This MOTEL has not been truly updated in quite a while. By the way...the proper name should be MOTEL Nexus, due to the fact that this property has EXTERIOR CORRIDORS. You open the door to your room to the great outdoors, not a nice safe, dry interior hallway. The tile on an bench in the room was cracked, the bathroom fixtures were falling apart, the art on the walls had been damaged. There was a horrible draft coming through the door (you could see daylight through the threshold). The best part (sarcasm) was an ice maker caught fire on the 2nd floor so we had to be evacuated one morning. After the fire department left, the employees just hung an 'out of service' sign on it. The beds were very hard, the breakfast was lacking & was typically cold no matter how early you got there. If I ever go back to the Seattle area, there is no way I would ever stay in this motel again.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello theartistici, I apologize that your experience with us was not as pleasant as it should have been. We appreciate your feedback about your experience and just as we are glad that you let us know something had gone wrong, we also rely on you to help let people know that we have made things right. I have reached out to you privately regarding your most recent stay. Thank you, Christine Kim

"Over Night Stay"

5
Sara C, United States 03/02/2020

We had a function in Seattle and needed a place to stay, this was a perfect location. We also brought our dog and it was pet friendly hotel which made it nice and stress free. The room was spacious, clean and updated.We would stay here again if needed.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Sara C, I am so glad to hear that you and your fur family member enjoyed the stay with us! We definitely look forward to see you again in the near future. Best, Christine Kim

"Hotel Nexus Seattle"

5
User 30/01/2020

Have stayed here previously and was one of the deciding factors in a 3 day/2night stay with family from out of town. Nicely located to local events and easy freeway access both north and south bound on Interstate 5 near the Northgate Mall.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello kd6hwz, I am so happy to hear that you enjoyed your stay and was able to enjoy the local events in the surrounding areas. We look forward to hosting you again in the near future! Best, Christine Kim Front Office Manager

"Wonderful"

5
ksbeatty2017, Juneau, Alaska 30/01/2020

When you travel and get off the plane and your next stop is the hotel, it makes a huge difference and It makes it great when you have a great place to stay. Hotel Nexus is one of them places. The Service is awesome and they go that extra mile to make sure you are satisfied.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Dear ksbeatty2017, thank you so much for taking the time to share your thoughts and feedback on your recent stay and your kind words! I will make sure to share them with the team and recognize them for their hard work! Thank you again and we look forward to hosting you when you return in the future. Best, Christine Kim Front Office Manager

"Excellent place to stay"

4
768roxanne, Okanogan, Washington 29/01/2020

The check in process was top notch with the sweetest staff. The room was clean and had all of the amenities to make my stay comfortable. Check out was easy. Hotel was close to lots of great restaurants. Skip the Starbucks across the street and go up the road. But that has nothing to do with the hotel.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi 768roxanne! I am so happy to hear that you had a great experience with the staff during your check in process! I will make sure to share your kind words with the whole team. We are committed to providing the best experience for our guests and will continue to go above and beyond to make our guests happy. Thank you for taking your time to review your recent stay with hotel Nexus and we look forward to welcoming you back! Best, Christine Kim Front Office Manager

"Good stay at reasonable price...for Seattle."

4
bkkrauss, Juneau, Alaska 24/01/2020

Very pleasant staff. Clean units. Has a motel feel but upscale. A lot of medical patients travel here from Alaska. Overall good mix of guests who are low middle social-economic status. Northgate shopping has closed but try malls to north of city.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi bkkrauss! I am delighted to hear that you had a pleasant experience with the staff! I will make sure to share your review with our team. Northgate shopping more is unfortunately closing but we do offer a shuttle service to the University Village Mall and I hope you were able to utilize this service! Again, thank you for choosing to stay at the Hotel Nexus and we look forward to seeing you again soon! Best, Christine Front Office Manager

"Last Minute Overnight Stay"

4
CaForevertraveler, Anacortes, Washington 24/01/2020

Staff very accommodating in providing us a room at last minute and treating us well. Recommendation of next door grill was perfect. Very good food and efficient service. Outdoor parking and breakfast provided. Only short coming was food quality and available space at breakfast.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hi CaForevertraveler, I am so happy to hear that our team treated you well and you enjoyed your stay with us. I apologize about the food quality and I will definitely follow up with my kitchen staff and address this issue. Thank you for choosing to stay with us and we hope to welcome back again soon! Best, Christine Front Office Manager

"Nice facilities except for dogs needing to do their business"

4
Steven W, Sandy, United States 23/01/2020

A nice update to the old Nexus Hotel. My only disappointments are they have no folder in the room outlining amenities, local restaurants, emergency procedures, where the ice/vending machines are, etc. Also, they don't have a very good dog walk area - about a 4 x 8 triangle of gravel. Fido wasn't impressed.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Steven W, Thank you for choosing to stay with us during your time in Seattle and I am delighted to see that you enjoyed some of the renovation projects that we have been working on since last summer! But I am disheartened to hear that Fido wasn't impressed and I will definitely keep this in mind for our upcoming projects to see how we can accommodate our furry family members better. Thank you for all your great feedback that will help us grow and improve. We look forward to welcoming you back again soon! Christine

"Still Love Nexus"

5
Tracy P, San Francisco, California 23/01/2020

Our 2nd stay at Nexus was just as great at the first visit several years ago. The staff is terrific; accomodating, responsive and effficient. We made a special request at time of reservation, and that request was fulfilled. Full breakfast, work out space add to the positive experience, Great value! We'll be back.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Tracy P, Thank you so much for taking the time to review your recent stay with us at Hotel Nexus. We are committed to providing the best experience for our guests. I am delighted to hear that your special request was fulfilled during your stay with us and I look forward to welcoming you back next time you are in Seattle! Best, Christine

"waffle makers"

4
johneJ6510CW, Warwick, Rhode Island 23/01/2020

please get a couple waffle makers for the continental bfast, in the morning and you guys will be crushing it. stayed in a bubble tub room, not too shabby. was on a work trip with my girl and she really enjoyed that!

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello, johneJ6510CW! I'm delighted to see that you had a wonderful stay with us. We take great pride in offering excellent service to every guest. I love seeing our guests taking full advantage of our accommodations and I will definitely look into adding a couple waffle makers for the continental breakfast. We hope to see you again soon! Best, Christine

"Very nice & clean. Great location!"

5
User 23/01/2020

Friendly staff, easy quick check in & check out. Clean nice room with comfortable beds. Free breakfast with eggs waffles bacon, Bagels, fruit, Juice & coffee, too! Excellent dinning at Safron Restaurant right on the property Excellent stay!

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you so much for your review, Escape63278810051. Our team will delighted to hear your kind words! We certainly hope to see you again next time you are in Seattle! Best, Christine

"Clean and Convenient"

4
Gary M, Port Angeles, Washington 22/01/2020

We've stayed here twice now, both times when we were in town for medical appointments at the University of Washington Medical Center. It isn't fancy, but it's clean and comfortable and the front desk staff have always been friendly and helpful (this time the young lady from Hawaii at checkin and Mandy at checkout). The breakfast was fine and the parking lot was well-lit. Incidentally, the restaurant right in front of the hotel, the Saffron Grill, was very nice.

HotelNexusFOM, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Gary M, Thank you for taking your time to share your experience with us. Our team of professionals truly love what they do and your positive comments regarding their service are greatly appreciated and will be shared with the rest of the team! Thank you for staying with us and we certainly hope to see you again should your travels bring you through Seattle. Best, Christine

"Great location"

4
User 10/01/2020

I've stayed at the Nexus many times and the staff is always friendly and helpful. Some times the parking can get tight esp. for someone like me with a large truck. As the Saffron grill,located next door starts winding down parking gets easier. Being close to shopping, restaurants , the hospital and I-5, It's my first choice when I go to Seattle.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
steveinmt2019 Thank you for staying at Hotel Nexus and for the outstanding compliments. The company, staff, and future guests thank you as well. I am delighted to see you had a good visit. Please feel free to reach out to me as your personal point of contact should your travels bring you back to Seattle and the Hotel Nexus. Peter

"Nice friendly staff"

5
Mike M, Portland, Oregon, United States 30/12/2019

Room was good. Location was great. Staff were nice and friendly. The front desk called to check that everything was good with my room. The complimentary breakfast was a good way to get the day started.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for choosing Hotel Nexus and the 5 out of 5 rating. The staff and future guests thank you. I am delighted to see that you found the hotel staff nice and friendly and your stay to be an enjoyable one. We certainly hope to welcome you back soon. Please feel free to reach out to me as your personal point of contact for your future visits. Peter

"You get what you pay for."

3
GAMorean, Aberdeen 28/12/2019

This is your basic motel. It is, however, in a convenient location with easy ingress and egress. it has very quick access to I-5. Sadly, most of the Northgate Mall, just down the road, has been utterly obliterated. The breakfast is far below "basic!" Go across the street to Starbucks, or next door to McDonalds.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
GAMorean, Thank you for choosing the Hotel Nexus and your notes are appreciated. The hotel is going through a refresh, but all to enhance the overall experience for our guests. The Northgate area is changing so quickly. While its sad to see to Mall change, we are looking forward to what's coming next. I am glad we were able to be of service during your stay and I hope that the rest of your journey was a positive one.

"Great location and staff."

4
B1888FWjuliel, Ketchikan, Alaska 13/12/2019

We stayed here so I could go the Northwest Hospital which is a 10 minute walk away. The staff is super nice and the rooms are clean. The lobby is patrolled 24/7 by security and their free breakfast is Devine! WiFi is fast and free. We will definitely stay here again.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
B1888FWjuliel Thank you for staying at Hotel Nexus and for the outstanding compliment. The company, staff, and future guests thank you as well. I am delighted to see that your family had a good visit. Please feel free to reach out to me as your personal point of contact should your travels bring you back to Seattle and the Hotel Nexus.

"Amazing service"

5
User 10/12/2019

There was a mess up with checkin on floor rooms and the front desk women named Roella was so kind as to fix the problem without a hassle . The room was very clean, and the breakfast had more then expected. I recomend this hotel to anyone staying in seattle.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
bhewitt123 thank you for the great review and I'm glad to hear Roella provided wonderful service to you and resolve your concern.Please free feel to reach out to me before your next visit, we would like to show our appreciation to you !

"Very friendly Staff, Lyka and Tulesa have been extremely helpful"

3
User 08/12/2019

The rooms have been clean. Liked the bathroom and glad for so many pillows on the bed. Coffee in the morning in the room and the generous, fantastic free Breakfast by the Main lobby were great. The free Internet also comes in very handy .

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
hannelorep158 Thank you for the nice review and kind words for the Staff. I will be sure to let them know. We are happy you found Hotel Nexus very enjoyable and look forward to having you back again soon.

"Walks made of cardboard"

2
148sylviaf, Pasco, Washington 08/12/2019

We could hear every word said by guest next to us and above us. They were just talking normal and it was like they were in our room. Heating unit rattled loudly as it came on and off. Do not recommend staying here if you need rest!

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
148sylviaf- Please allow me to apologize regarding any heater issues you encountered during your stay. We do both service and inspect the rooms after our guests check out to make sure just this type of thing does not happen. Also, we maintain a 24hr guest service staff to address any guest service needs at any hour. We would have loved to have had the opportunity to address this at the time to ensure you received a good night's rest. We know that getting good sleep away from home is hard enough without the bother of added noise.

"Poor cleaning procedures"

1
murdockerik, Puyallup, Washington 07/12/2019

The bubble tub in my room was never properly cleaned. There was hair from a previous occupant in it throughout my 5 night stay. The nearby restaurant had garbage pickup every morning around 4:00 which would wake me up.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for choosing the Hotel Nexus as your Seattle destination. It is guest feedback such as yours that allow us to continually improve. I want to sincerely apologize for the issues you had during your stay and I am disappointed that your most recent experience with us was anything less than excellent. I assure you that is not the norm, as we strive to provide the most exceptional service reflective of the Hotel Nexus brand. We truly value and appreciate your business and we hope to welcome you here again soon. Should your travels bring you back to the Hotel Nexus, please feel free to reach out to me as your personal point of contact so that I may ensure that your future stays with us are flawless.

"Great location and excellent customer service"

5
User 24/11/2019

The rooms are celan updated and the beds are very comfortable, also the customer service we received from Krizzia was top notch. I liked the location and the park that they have plenty of free parking that alone made a difference will be staying here again

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Adan E Thank you for your great review. We just bought all new beds for the entire hotel just a few months ago, I'm happy to hear you found them comfortable. Also, I'll let Krizzia know how much you appreciated her service. Thank you again and we look forward to having you back at Hotel Nexus soon.

"Old building with modern update"

5
Maps62316597201, Star, Idaho 22/11/2019

This location is perfect for anyone needing access to a number of medical facilities. The hotel even provides shuttle service to the Seattle Center (Space Needle, Seattle Rep theater), & Woodland Park Zoo. A big plus because Seattle traffic is a nightmare.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Maps62316597201 Thank you for choosing the Hotel Nexus and the 5 out of 5 rating. The staff and future guests thank you. I am delighted to see that you found our hotel a great value and that your stay to be an enjoyable one. We certainly hope to welcome you back soon. Please feel free to reach out to me as your personal point of contact for your future visits..

"Almost good"

3
pdpeters2016, Wenatchee, Washington 16/11/2019

I've stayed at this hotel in north Seattle several times because it is convenient to Shoreline Community Center where I attend seminars for work. It's a bare-bones hotel, just off I-5, but it is quiet, clean and budget friendly. The free parking is a plus, as is the breakfast, which is not particularly healthy, but there is an assortment of typical breakfast fare, and the coffee is okay. The stairs, walkways and rooms are pristine. I have two complaints about me recent stay: At checkin the young woman who assisted me announced my room number rather than quietly handing me the key card in its envelope. When I commented she apologized for her scratchy voice and announced the number again, only louder! As a female solo traveler, I did not appreciate this! She did not understand English well I assume, based on her accent and response to my complaint. I don't want to blame her because she clearly had not been trained well. Soap and shampoo dispensers are great for the environment, but mine was empty, necessitating hopping out of the shower to rummage through my bag to find what I needed. I was wet and dripping and the tile floor became slippery. The dispenser was empty, not just clogged—I checked. On the plus side of showering, the shower-head is high (nice for tall people), there's good water pressure, plenty of hot water and plenty of fluffy white towels. I will stay here again, but I will check for soap and shampoo before getting undressed.

Journey13244889135, Front Office Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello pdpeters2016, I would like to personally apologize for the very unfortunate incident that occurred at the time of check in and our lack of a timely response on the shampoo dispensers. Our loyal guests are very important to us and we appreciate your feedback. I understand your frustration and acknowledge that this should have been handled differently. Could you please reach out to me at [email protected]? I hope we do have the opportunity to welcome you back to stay with us and I want to make sure that you are well taken care of. Thank you again for bringing these issues to our attention as we always appreciate any feedback that will help us grow and improve. Best, Christine Kim 206-365-0700

"Nice facility. Very comfortable bed. Very helpful front desk staff."

5
User 09/11/2019

A bit of an older facility that has had a great, recent face lift. Tucked in behind some business off of Northgate Way just west of Interstate 5 in north Seattle. The remodel has been done quite tastefully. The rooms are clean and nicely updated. The bed was quite comfortable, perhaps the best hotel bed I have experienced. .

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for choosing Hotel Nexus and for the perfect rating. I am delighted to see that you enjoyed your stay and that you slept really really well. We look forward to welcoming you back!

"Quick business trip"

5
User 31/10/2019

Great value for this part of Seattle as it is close to the freeway but you are not bothered by the noise. Staff was quite helpful, especially the front desk. We've stayed here before and will stay here again.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
msfisher2 thank you for the great review and I'm glad to hear your quick business trip went well. Please free feel to reach out to me before your next visit, we would like to show our appreciation to you !

"Great Stay!"

5
kylierobson, Langley City, Canada 31/10/2019

Perfect location for myself, being close to the I5.. staff were incredible, very polite and helpful. Internet was amazing. The bed was super comfortable, jacuzzi tub added to the relaxation.. walls to the rooms were slightly thin-able to hear the tv or foot steps in rooms beside or above. Otherwise the stat overall was amazing.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thank you for choosing Hotel Nexus and for the perfect rating. I am delighted to see that you enjoyed your stay and that the team provided excellent service. We look forward to welcoming you back!

"Totally disappointed. Never stay this hotel again."

1
User 27/10/2019

Never stay this hotel again. We got room clock finally after TWO DAYS we requested it few times to front desk. Bed makes squeeze noise, Freezer in refregeter does not work. Housekeeping was NIGHTMARE. We told to front desk we do not need service one day, but they came in to the room while we were gone. On the other day, we asked service, but housekeeper did not come until 5 o'clock. Another day, at 3 pm, we asked to housekeeper how long we need to wait to get service, the housekeeper said that she comes to our room within 5 mins, but she did not come so, we had to bring to her our dirty towels. There is no Do not disturb sign, no TV program, no guidebook, and so on. Room keys do not work properly. Whatever we ask to front desk, we have to wait for a long time. It seems NOBODY CARE anything. We will never stay this hotel again.

Peter S, General Manager at Hotel Nexus, BW Signature Collection, responded to this review
I want to personally apologize for the experience you had at the Hotel Nexus. I assure you that is not the norm and the team certainly strives to find the best accommodations for each of our guests. Please feel free to reach out to me at [email protected] as I would like the opportunity to hear about your visit in further detail and address any concerns you may have.

"Wonderful"

5
ksbeatty2017, Juneau, Alaska 23/10/2019

Hotel Newus is always fun to stay at, the staff goes that extra mile to make sure everything is fit for you. I go out for medical, and the hotel has always taken very good care of me, anything I need they make sure I have.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
ksbeatty2017, Thanks for the 5-star review and the shout out on the staff! It means more than you know and I am happy to see that you had a wonderful stay. We certainly have fun team and it shows. We look forward to welcoming you back. Warmest Regards, Philip Casila, Assistant General Manager

"Great location, clean room."

4
mkygrl, Chilliwack, Canada 14/10/2019

Was out for my birthday and stayed here, just off the hwy, close to so much shopping and my favorite coffee shop. The complementary breakfast had a great selection. The front lobby was nicely decorated.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello mkygrl, Thank you for choosing Hotel Nexus and for the nice review. I am happy to see that you enjoyed your stay and that you found our location convenient. Please visit us again soon! Warmest Regards, Philip Casila, Assistant General Manager

"Formerly Hotel Nexus"

3
Donna D, Thousand Oaks, California 11/10/2019

Several years ago, I stayed with my oldest daughter and her dog while I vacationed with her in Seattle. We were located on the first floor, and despite the rain and the main street traffic, it was fairly quiet and private. All went well; and for the price it was okay, nothing fancy. We are pretty low maintenance guests. The picture makes the room look brighter than I remember, so maybe it has improved since Best Western took over.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Donna D, It's so great to know that you've stayed with us before and hopefully many more to come. We'll certainly will continue to strive for the 5 star but know that we're still the Hotel Nexus with the same friendly team with a refreshed look. We look forward to welcoming you back soon! Warmest Regards, Philip Casila, Assistant General Manager

"Good value"

5
User 09/10/2019

I have stayed her many times in the bubble tub room. I enjoy the breakfast, free parking, fitness room, free newspaper, rain shower head and the nice deep bubble tub. I think it is a good value and nice area away from downtown. There is also a shuttle to take you to games or attractions.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello tabnit, Thank you for choosing Hotel Nexus and for your continued loyalty. We take pride in our Northgate location - close enough to access downtown but far away enough to be an escape from the hustle and bustle. Our facilities are getting a refresh and we can't wait to welcome you again soon so you can experience it for yourself! Warmest Regards, Philip Casila, Assistant General Manager

"Dirty Room"

2
B1414FJlaurat, DEER PARK, United States 09/10/2019

Hotel room was dirty. When I walked from the bathroom area to the bed the bottom of my feet were filthy. You could see dog tracks on the bathroom floor. Trash was under the bed. We did get clean linens every day. The security guard does a fantastic job. He really patrols and watches the property. I did feel safe.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Jlaurat, Thank you for choosing the Hotel Nexus. Safety and security of our guests and staff is something we emphasize, so I am glad to hear about your interactions with our security team. I am disappointed to hear about your experience in your guest room. As we are in the midst of a refresh, I assure you that is not the norm. Please feel free to reach out to me directly at [email protected] so that I can personally look into this issue further. I look forward to hearing from you and can assure you that your next visit with us will be nothing less than exemplary. Warmest Regards, Philip Casila, Assistant General Manager

"Not a good experience"

2
quiltinkimmie, Vancouver, Washington 03/10/2019

The staff was very friendly upon check in and check out, but that was the only thing this place had going for it. Very cramped rooms, (2 people couldn't pass each other without one crawling up on the bed to let the other by) the heater didn't work (they didn't fix it either, plus couldn't move me) so they brought one extra very old light blanket, for two people using separate beds. The breakfast had many choices, but the quality was terrible. Water pressure was a joke.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Greetings kimmie, Thanks for choosing Hotel Nexus. The staff really make this place special and we're lucky to have them. I am sorry to hear about the issues you experienced with the lack of heat in your room. With Seattle cooling down the way it is, I know a warm and comfortable room is something to look forward to at the end of the day. The other issues you expressed will be addressed. We're constantly working hard to improve and excel, so we hope you'll give us another try. Let us know what you need and we'll make sure we find something that works for you. Warmest Regards, Philip Casila, Assistant General Manager

"Excellent deal, friendly and helpful staff, clean rooms. Recommended!"

5
User 28/09/2019

I have stayed here several times. The prices are good for Seattle, the staff is friendly and helpful, it is close to transportation, good breakfast options, overall a very good deal. My only complaint is with the pillows - they are all very thick and they don´t have alternatives for those of us who have neck or back issues.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Quest493164, Thank you for your continued loyalty! It is truly appreciated and I am delighted to hear that we continue to meet and exceed expectations. We do have foam pillows, so let us know next time you're in town and we'll be sure to notate your preferences for all future visits. We look forward to welcoming you again soon! Warmest Regards, Philip Casila, Assistant General Manager

"Owner"

5
User 25/09/2019

Roella was amazing!! Just because of her I will be coming back. But on top of the the room is spacious and cozy. It's close to shopping areas and quite centrally located for works purposes. I will stay here again. Hopefully Roella will assist again.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Sonny G, Thank for choosing Hotel Nexus and for the wonderful review. Sounds like you had a wonderful stay.The team at the desk are lots of fun and it transfers nicely to the guest experience. Roella will be delighted to welcome you back, so visit us again soon! Warmest Regards, Philip Casila, Assistant General Manager

"Do not get the hydro-therapy tub rooms"

1
dannygoya2012, Honolulu, Hawaii 19/09/2019

I use Best western frequently and will say the things that I expect (consistent breakfasts, friendly staff, good location, free parking, etc) all applies here and that is why the rating is a “2-star” vs a “1-star” rating. I wanted to treat myself to a “hydro-bath” (basically like a hot tub in the room) but I would NOT recommend it here. 1) all rooms that are equipped with this tub is on the ground floor. I DO NOT like ground floor rooms because of the people walking by and cars parking right in front of your window. 2)the tub is literally next to your bed! 3) the first room I got (i'll address the multiple room issue shortly) the tub would not shut off. I read and reread the directions and every 30 minutes the tub would start up. 4) the second room I got for some reason the tub would start up making a loud whistling sound (no water in the tub) at 1:30 a.m.! This happened two nights in a row. It startled me out of sleep and I had to jump into the tub to turn it off. This really disrupted my sleep and I was there for business. Very disappointing. Back to multiple room issues. I traveled all-day from Hawaii and checked in at 10:30 pm. Check-in was not a problem, however the room I was given did not have an ironing board or iron nor did the A/C work. The shower had visible hair in it and as mentioned above the problems I had with the tub. I called the front desk about the ironing board and waited, it's now nearing 11:30 am and I have a 7 am scheduled meeting. I was not happy when I called the front desk and the young lady who was working told me that if I didn't mind getting the ironing board tomorrow because their house keeping person went home for the night. Fortunately the next front desk person changed me to the room next door (although I still had the tub issues as mentioned). Actually- changing my rating to a one-star. Very disappointed. I am coming back for work in two months and there is no way I am staying here again.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello dannygoya2012, I want to apologize for the issues you experienced during your stay. We pride ourselves in providing different room types that best fit our guests needs, so I am disappointed your stay was anything less than excellent. The concerns you have expressed will be addressed. Please feel free to reach out to me at [email protected] so we can discuss your experience further. Warmest Regards, Philip Casila, Assistant General Manager

"Caring, clean hotel for Medicaid patients"

5
User 19/09/2019

If you have a medical issue in Seattle and you are on Medicaid, this is the very best hotel to go to! Caring staff, super clean rooms, quiet on the backside, the best Indian restaurant next door, a fantastic free shuttle service and more! I had a 1000% wonderful experience and highly recommend this hotel! Thank you!

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello MichaelaAshB, Thank you for the excellent review. I feel that we are Seattle's best kept secret and it is my hope that your feedback will reach those who can benefit from our convenient location and friendly team. Please come again soon. Warmest Regards, Philip Casila, Assistant General Manager

"Superb on all Levels!"

5
Suraj H, Homer, Alaska 19/09/2019

The Hotel Nexus staff were the most polite and courteous to me as I arrived from Alaska on Medicaid for medical treatment at UW in Seattle. The manager and staff were knowledgable, gracious on all levels and the service was excellent. The hotel rooms are beautiful, the continental breakfast is filled with many options, the laundry and fitness center truly handy and the location is perfect, in walking distance to the Northgate mall, coffee shops and 7 eleven for all your needs. On top of that the Saffron Resturant is adjacent to the Hotel Nexus parking lot and has some of THE BEST Indian and Mediterran food available! And then there is there amazing FREE shuttle service to every medical center, downtown attractions and supermarkets. Though I did not have time to take advantage of the outdoor pool, it looked lovely! I cannot say enough about our stay at the Hotel Nexus. The rooms were super clean, beds are new and the rooms are quiet. The rooms even have refrigerators and microwaves to handle your food and cooking. When I was dealing with challenging medical issues, this hotel staff were so generous, caring and sensitive. I will always use Hotel Nexus when I am in Seattle!!

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Suraj H, Thank you for the excellent review! Excellent service and all the little details that make traveling a breeze are things we strive to provide. Glad you had a great time. Come back soon to experience all the comforts of our hotel and all the great things the Northgate Seattle are has to offer all over again. Warmest Regards, Philip Casila, Assistant General Manager

"An okay hotel, but a bit quirky and not up to usual Best Western standards"

3
Philip C, Calgary, Canada 18/09/2019

This hotel is a mixed bag. On the plus side: the rooms are comfortable and very quiet, despite the hotel being next to highway I-5. Our room was at the end closest to the highway and we really did not hear any noise. The breakfast was very good, with hot items changing each day. On the negative side: the outdoor pool supposedly opens at 9:00 (which is already pretty late for a hotel pool), but it only opened on time on one day when we were there. One day it still was not open at 10:30 when our family came to pick us up. There is one tiny, old, slow elevator, which is not really adequate. The wifi was spotty and did not work at all for one full day. Front desk staff were not particularly helpful, but the breakfast room attendant and housekeeping were very good.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Philip C., Glad to hear you had a pleasant visit. I apologize for the challenges you experienced with our pool and its hours. Seattle weather can be quite unpredictable at times and can determine the use of the pool at times. I'll be sure to look into the other concerns you mentioned. We're in the midst of enhancements to the property, so visit us again soon and we're sure you'll be blown away! Warmest Regards, Philip Casila, Assistant General Manager

"Nearby Restaurants"

3
User 16/09/2019

The staff is friendly, the property is convienently located next to I-5, the room was average size, comfortable beds. The breakfast was excellent. Management was very helpful and refunded my entire stay due to the fact they were doing some renovations at the time of my stay.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello MauiMan87, Thank you for choosing the Hotel Nexus and your notes are appreciated. The hotel is going through a refresh, but all to enhance the overall experience for our guests - I'm sure you won't be disappointed on your next visit. I am glad we were able to be of service during your stay and I hope that the rest of your journey was a positive one. Warmest Regards, Philip Casila, Assistant General Manager

"Horrible place!"

2
User 07/09/2019

There were people smoking pot on the balcony watching my daughter and I swim, prostitutes on the corner, and bugs in my room, not to mention the beds were hard as rocks and you could feel all the springs. None of us slept. So I paid over $130 to sit in a bug infested room for 6 hours. Then when we needed help the manager lied to us.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Dayna, I am disappointed that we did not meet your expectations and I can assure you that all concerns will be addressed. I understand our General Manager has taken care of all charges for your visit as a negative experience is never our intention for any guest. We hope you'll give us another shot in the future. Should your travels bring you back to Seattle, feel free to reach out so we can ensure your future visits are flawless. Warmest Regards, Philip Casila, Assistant General Manager

"Good price for Seattle, excellent beds and friendly staff with a city shuttle"

4
Coolkoala, Salisbury, Dorset, England 06/09/2019

We had a great stay here. We asked for a quiet room and got one at the back which was very quiet. Yes, it is a renovated motel but it is very good indeed. The beds were very comfortable, it was very clean and the breakfasts were very good for the price. Shower was good with plentiful hot water and good towels. The shuttle to the city was very useful. We would stay here again. It was useful there was a restaurant just next door that served great food. We would recommend especially as it was a reasonable price for Seattle.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Coolkoala, Thank you for choosing Hotel Nexus and for the awesome review! Glad that you experienced all the great things that make our hotel: our wonderful and hard-working team, our new beds, and a great meal to start your day. Providing an exceptional guest experience is what we aim for. Thank you for helping to spread the news and we look forward to welcoming you back! Warmest Regards, Philip Casila, Assistant General Manager

"Noisy stay"

2
User 05/09/2019

Over priced for a room. Basically a 1960 motel with updates. Location is high traffic and loud with sirens all night. Free breakfast is limited ams very small crowded room. Not wheel chair friendly. The staff on the other hand is very friendly, the hotel lobby has been recently renovated which gives the impression that the rooms will also be fresh instead of tired. The rooms are clean at least. I would not necessarily return to this location.

AGMHotelNexus, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Thanks Runners1530. I appreciate your notes on your stay. The hotel is conveniently located off of the I-5 exit, which gives it an easy way to get into the downtown area. The noise from Northgate Way can be an issue or can be zero issue depending on time of day and what is happening in the city. I am delighted that you found the staff to be polite and the reaction to all your needs positive. If your travels bring you back to Seattle and Hotel Nexus, please request a room facing the back of the hotel. I hear it is quieter there. Warmest Regards, Philip Casila, Assistant General Manager

"Not at all like the pictures"

1
User 22/08/2019

We were excited to visit the hotel after seeing the pictures on their website. Obviously these are photo shopped pics. We checked in very early and the front desk person said they “they have had a lot of drunk people come to the hotel from The Rolling Stones concert that was in town”. This didn't make me feeling particularly comfortable after a long night of traveling. The front desk staff are nice enough but they are not knowledgeable about the area. Day 1 we went to the pool and noticed how cloudy it was. Second day again we went to the pool at 8:30 to enjoy our coffee outside. The pool person was cleaning the pool, so I asked him why the pool was so cloudy. He asked me “ why are you at the pool, it doesn't open until 9:00?” I asked him if he would like us to leave and he said “no I can't kick you out since you are already here and the door was open”. Never did get answer as to why the pool was cloudy for the 6 days we were there. We have a pool and know that some clarifier would have cleared up the pool. The pool person also drained gallons of water and proceeded to fill it with a garden hose. The rooms DO NOT look like the rooms on the website. They look old and worn like the outside of the building. Parking can be complicated as it is shared with a restaurant. The breakfast is continental breakfast, not good or bad. Just basic. Did not use the shuttle as it only goes and picks up at certain times. Parking is expensive. Desk is covering the cover on the air conditioner so it's hard to see and adjust. Again, we were extremely disappointed.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Dear Mikeandlinders58, Thank you for choosing Hotel Nexus and for taking the time to complete a review. I am sorry that we did not meet your expectations, but we do pride ourselves in providing only the most exceptional service and I am disappointed that we did not exceed that in your case. I can assure you that our pool is completely safe and has been tested, though the appearance is certainly a matter we are looking into. We are continually making improvements to the hotel, so we hope to welcome you again soon. Warmest Regards, Philip Casila, Assistant General Manager

"Very Comfortable Room & Bed"

4
User 13/08/2019

Excellent location, friendly staff, delicious breakfast, comfortable room & beds, convenient shower & dispenser. walking distance to local restaurants, convenient shuttle service to Seattle available.

AGMHotelNexusSeattle, Manager at Hotel Nexus, BW Signature Collection, responded to this review
Hello Joseph, Thank you for choosing Hotel Nexus and for the awesome review. Our beds are brand new, so I am happy to see that you found them comfortable. We have good amenities and great service, and really a hidden gem with our convenient location. I am delighted that you found us a good overall value and we certainly look forward to your next visit! Warmest Regards, Philip Casila, Assistant General Manager

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