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Best Western Plus Hotel Inn of Santa Fe, Santa Fe

4.0/5  - basé sur 1128 notations.
3650 Cerrillos Road, 87507-2909, Santa Fe, United States - See map
Best Western Plus Inn of Santa Fe - Experience the influence and flavor of the Southwest in our Best Western Plus Inn of Santa Fe. The Best Western Plus Inn of Santa Fe is ideally located in the center of Santa Fe. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to Best Western Plus Inn of Santa Fe! If you're looking for a hotel near Santa Fe Plaza or a hotel near Georgia O'Keefe, depend on our Santa Fe hotel to provide you with the best location, service and quality. Our hotel near Ski Santa Fe is surrounded by the area's top attractions. Brand loyalty means that you can always depend on our Santa Fe hotel to make you feel right at home with the best amenities. Our 100% non-smoking hotel is pet friendly, so feel free to bring the whole family on this trip. From spacious, quiet rooms to the most convenient location in town, everything you need is just moments away. We're the best value hotel that is close to downtown Plaza. At our Santa Fe hotel, there are no long commutes or being far away from the action. If you need a hotel near Santa Fe University of Art and Design, we regularly welcome students, their families, and visiting guests and faculty to our property. Whether you're here for a weekend or a semester, count on our friendly staff to make your stay as pleasant as possible. The Santa Fe Indian Market is a short drive away, and the Santa Fe Folk Art Festival brings travelers to the region from around the world. At our Santa Fe hotel, there's always something exciting happening nearby. From the Santa Fe Spanish Market to winter skiing, year-round activities and events are looked forward to by locals and travelers alike. The conveniences like our proximity to museums and cultural centers as well as the plaza bring many guests to our property. Business travelers in the region with the State Capitol, Chevron Corporation® and the Law Enforcement Academy call us their home away from home. At our Santa Fe hotel, guests are treated to luxury bedding and the peace and quiet they need to take care of work, or to simply rest up for another fun-filled day of vacation. From work to play, we're the best choice for all Book your quiet retreat at Best Western Plus Inn of Santa Fe today and save!

Best Western Plus

Hotel Inn of Santa Fe

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1128 guest reviews
NOTE ISSUED
Excellent
510
Very Good
366
Average
153
Poor
73
Terrible
27
REFER TO NOTICE
Business Business
77
Couples Couples
528
Family Family
355
Friends getaway Friends getaway
84
Solo travel Solo travel
57
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Oh no, we stayed here again..."

2
09/11/2018

We forgot and stayed here again. While the amenities are nice as well as the staff, it is the loudest hotel I've ever stayed in in my entire life. The road noise from the outside is terrible and if you're on the west side of the hotel you have to listen to deliveries starting at 4 AM. As soon as the deliveries are done then come the trash trucks. We asked the staff last time to go talk to them about the noise but they never did. I took a picture of where the trucks park and the door they bring the deliveries in. After dumping the boxes in the hallway along the rooms, then the night staff starts in with razor knives unloading the boxes. So, if you like quite, DON'T STAY HERE!!!

"Quick trip to Santa Fe"

5
04/11/2018

We didn't book before walking in and the front desk employee was so nice and helpful. They don't charge for pets (which is amazing!) and make sure to put guests with pets on the first floor. Our room was very clean and wonderfully decorated in a Southwest theme. Breakfast was above average too! Although we were too tired to enjoy the indoor heated pool and spa, others were. We will definitely stay there again - well worth the price! The customer service skills of all employees showed!

"Beautiful hotel"

5
31/10/2018

Thanks to my Diamond status I was given an upgrade to a King suite. It wasn't exactly big (just about as big as a regular room in other hotels) but had a separate bedroom and living room area. Furniture and other things such as lamps, sink etc. are done in Southwestern style with lots of attention to detail, very fitting for Santa Fe. The bed was extremely comfy. There was a small balcony but unfortunately it was too cold and wet to sit outside. Breakfast was nice with various hot and cold items (the hot items varied every morning) but the breakfast room is just too small for all the people. They had a sign saying people should use the pool area for breakfast as well but it wasn't very inviting due to the cold and the chlorine smell. It might be a good idea to provide trays in the breakfast room so that people could take their food to their rooms and eat there.

"Great value for the location"

4
23/10/2018

We were very pleased with the decor and comfort of our king suite. The furniture was very nice and comfy. The room was clean and neat. The window coverings did not shut out all of the light or I would give it 5 instead of 4.

"Best Western Santa Fe"

4
21/10/2018

We always stay Best Western. Hot Breakfast, comfortable rooms, knowledgeable staff and pet friendly.Easy 15 minute drive to the Plaza for shopping and dining. Be sure to ask about the restaurant right across the street, El Comal...small, but the service and the were great , homemade New Mexican. We had a first floor room at the end of the hallway with easy access for our pet....only negative thing was the kids running up and down the stairs and slamming the outside door.....

"Nice place! We'll be back!!"

5
19/10/2018

We've stayed at this Best Western Plus three different times, and each time were glad we did. The rooms are well appointed, it's convenient enough to Santa Fe and to the roads out of town, and the staff is really pleasant and helpful. Each time we've used this Inn as a base for travel to Albuquerque for the Balloon Fiesta, to national parks like Bandelier, Petroglyph and Chaco Culture and have enjoyed the area.

"Superb!"

5
15/10/2018

Second stay here. Lovely southwest ambience, we stayed in an amazing suite. Very clean. Cordial front desk staff. The breakfast room is a bit small, but there is additional and ample seating poolside. Nice selection of breakfast foods. We will continue to stay here when in Santa Fe.

"Plus what?"

3
14/10/2018

This is a basic motel, period. Not sure what the "plus" signifies but the breakfast room is tiny, the selection is "average", nothing really outstanding. Rooms were nothing exceptional, again this is just a basic motel.

"Santa Fe"

5
14/10/2018

This hotel offered everything we needed, comfort, clean, a suite , food to go on an early morning departure, quiet and very helpful front staff. Breakfast was also very good, a very adequate buffet with choices to satisfy everyone. Staff was very helpful suggesting dinner at a cute little Mexican place across the street. Would go back in a heartbeat to enjoy this hotel. Easy access into Santa Fe.

"Avoid at all costs"

1
12/10/2018

This hotel needs to be updated, the room had an odor, the carpet was torn in two places, the wall paper was separating in spots, the refrigerator needed defrosting (ice buildup all along the back.) My wife went to the front desk area to see if they had any water for sale (or gratis,) it was a major deal to give her a complimentary bottle. I paid 50% more for this one night stay than the other BW on this trip - it should have been 50% LESS. My wife also says she hear the occupants in the room above walking around (I am hard of hearing, so luckily I didn't.)

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Richard, We are truly sorry we failed to meet your expectations during your stay the other night. We did just complete a half million dollar rennovation last year including new furniture and exterior upgrades, all in the classic "Southwest " style. We will replace the carpet in your guest room due to the one small tear within a month. Hotel rates have been up this past week due to New Mexico's annual Balloon Festival and will moderate in the next few days. Sincerely, John Nygaard General Manager

"Passing through "

3
06/10/2018

This hotel is very middle of the road. What I like is that it's clean and the parking lot is very well lit. I agree with the person who commented on the slippery surface in the shower. There is a grab bar outside of the shower that would be helpful getting in and out of the shower, but not helpful while you're inside the shower. I suspect that what's used to clean/sanitize the area may be contributing to the slippery surface. The room that we stayed in had carpet except the hallway and bathroom were tiled. The front desk staff were very friendly and courteous. Bed and linens were average quality. For those traveling hauling trailers or large travel trailers, there is a designated area to accommodate those vehicles. Although there is a large selection of food on the breakfast buffet, it was mostly sugary items. Cold cereal, waffle, pancakes, sausage, scrambled eggs, sweet muffins and pastries, vanilla yogurt. If you're spending a night, traveling through it's fine.

"Gorgeous motel in a fantastic location!"

5
04/10/2018

Absolutely beautiful motel inside and out. Great breakfast, comfy beds, reasonable price -- one of the best places I've ever stayed at! Right off the main thoroughfare, it's easy to access downtown shops and local nearby attractions.

"Small rooms"

3
30/09/2018

There were 4 of us, and our room was really small and cramped. The bathrooms are super small. They would be ok for one, but that is all. We were supposed to get queen beds, but they were full beds. Also the beds were very hard. I prefer soft, but that is just a preference. We just felt very cramped in there. But the room was clean and nice. The a/c worked, but it didn't seem accurate temp, so we had to turn it down. Breakfast was good. The toaster was a bit wonky, so it wasn't toasting well, and then it got stuck and burned something. The breakfast area is a bit cramped as well. But it was clean and well stocked. I loved that they had the fruit salad and the skillet potatoes. They had breakfast burritos as well. Overall I would not go back just because of the hard beds or if I had more than one in a room. But that is more on personal preference.

"Barely a very good rating"

4
29/09/2018

I was on a 10 day roadtrip and of 4 BW properties I stayed at this was my least favorite. The room was comfortable, the bed, tv and spaciousness were all fine and met the BW+ standard. I wasn't a fan of the dark, heavy room decor and found the room lighting dim. The bathroom had a low shower/tub combo with a shower curtain and I agree with another reviewer about the toilet being low. I'm 5'11" and felt like I was on a kiddie seat. The breakfast food and choices were fine, same as others I've stayed at, but the seating was limited and for some strange reason a business meeting was being held at one table. Some guests were eating breakfast and two outside gentlemen joined and they began a meeting. Odd and inopportune during the rush with limited seating. The location is far from the old town tourist attractions and the main restaurants in the surrounding area are national chains.

"Ants in the house"

2
26/09/2018

Well first off went to go get breakfast and there was ants crawling on the counter down by the cups and juice machine, so nope we didn't eat breakfast. So there goes part of the money we paid for the room. Second we had a dog close to our room that kept barking.. Last but not least the bathroom sink leaked all over so we had to brush our teeth in the bathtub.. So no we are not impressed for being reward members who just joined up.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Tammie, We are truly sorry we failed to meet your expecations during your recent stay. We apologize for the sugar ants and have bleached the area to prevent any return. We also apologize for the leaking sink (that was functional) and did replace it the day you departed. We did address these issues on your additional Best Western review. Sincerely, John Nygaard General Manager

"very comfortable, nice room, easy check in , take away breakfast"

5
25/09/2018

We stayed for one night, got in late and left early whilst doing route 66, pity we didnt get to use the pool, room lovely and big, comfortable bed, parking, easily accessible off the road, close to restaurants

"Perfect location to stay while in Santa Fe"

5
22/09/2018

Was in town to attend the annual mountain flying clinic offered by the New Mexico Pilots Association. Hotel is located near the airport which made it convenient to attend class. We had an excellent stay! Hotel staff very helpful, good breakfast each morning, and close to attractions in downtown Santa Fe.

"Great Hotel, Good location"

4
22/09/2018

The hotel is located just minutes from downtown Santa Fe and several good restaurants. Our room was clean and housekeeping made sure we had plenty of soap & shampoo. We never experienced and noise problem while sleeping. Recommend this hotel.

"Wonderful design"

5
12/09/2018

Planned to stay two nights but personnel issues changed that to one night. Sorry to leave so soon since the hotel was really a nice place to stay. The hotel was decorated in the Santa Fe style and the room was neat and clean. Staff was pleasant, friendly and professional. Sad to see that the hotel was not close to the historical area, a short drive but not during rush hour. The city was hosting a festival in the historical district and stores were closed during that time. Restaurants were crowded and parking in the historical area was a disaster. Will plan better next trip and stay at this hotel.

"Yes yes and yes. A beautifully decorated and immaculate hotel"

5
11/09/2018

This one is a winner. I can't say all best westerns deserve a 5 star rating but this one does. The place was spotless ...just immaculately clean. Decorated in the typical Santa Fe style. Mexican tiled floors... beautiful bedding...the beds were excellent. Slept great. Had king size bed. I had paid for a queen but they upgraded us when we got there because they said they had a lot of kings available. Just a super pleasant stay. The hotel is located about 4 miles from the center of the city...with about 20 other hotel chains nearby. If you book a hotel right downtown, it's double the price and not worth it. It's a one road drive into the historic district from this location. I would stay here again in a heartbeat. Super quiet...nice....there were plantation shutters on large windows fory room darkening. Hot breakfast in the morning. Anyway, great stay.

"Exceptional Service!"

5
10/09/2018

I am rating the hotel a 5 based on service. I booked my parents stay for 3 nights. They both loved everything about the hotel. They did not have any complaints. I had to write a review to show my appreciation for Megan and Leza. Leza helped me book my parents stay. She was very helpful and kind. Megan also was incredible with making sure everything went well. My parents had a couple of obstacles. I had a few requests. Megan and Leza took care of all of it. Thank you so much for all you do!

"Beyond our expectations"

5
30/08/2018

We booked this hotel based on jacuzzi suite for our anniversary. Check in was easy, staff friendly and helpful. Room 111, was oversized, comfy king bed, 2 comfy captain chairs, and double sink vanity. Love the southwest details from sinks, bedding, to shower curtain. Has a nice wet bar where we made the drinks we brought, and jacuzzi was great! Breakfast is until 10 and even though small area they had a good variety. Pool and spa were refreshing and clean. They keep the hallways, doors, front desk, every area very clean which was a huge deal for us. We stayed here again on our way back home.

"Great place to stay."

5
28/08/2018

This is a very nice hotel that is convenient to restaurants and shopping. The decor is very suited to New Mexico. The staff at check-in were very helpful. The first room we were assigned smelled like someone had been smoking in there so we were immediately offered another room. We asked about a good restaurant and was given a recommendation that was excellent. Breakfast was good with a variety of choices.

"Nice hotel"

4
23/08/2018

I like this hotel, however, the King Suite sits at the front of the hotel, which is on a busy street. I was unable to sleep well because of the noise. Breakfast was standard complimentary fare and could have used some healthier options, Veggie Burgers?????. Employees were nice and friendly. Decent location, except for the being right on Cerrillos Road.

"Very nice stay!"

5
22/08/2018

We stayed for 5 nights. Everyone was so very nice and helpful. From check in to check out. The housekeeping staff is exceptional. Our room was always kept clean. The breakfast was nice with a good variety. And again always kept neat and clean. We will definitely stay here again and recommend to others to do so.

"Lovely stay while in Santa Fe"

5
21/08/2018

Spacious and quaint hotel in Santa Fe. While not in the center of the city, the main plaza was only 10 minutes away by car and is close to the new exhibition, Meow Wolf. Easy to check in, lovely breakfast, and kind stay.

"Santa Fe Best Western Plus"

5
19/08/2018

The gal at the front desk was very helpful in helping us find a place for dinner. She provided maps, directions, etc. in order for us to make our decision. Se was also very friendly and courteous during the check in process.

"Santa Fe Getaway"

5
18/08/2018

Just a short trip to get away, and found a reasonable cost for Santa Fe. The hotel was great...clean and nicely decorated. Our room was comfortable, and the breakfast was really good. Nice and helpful staff.

"Nice Property"

5
12/08/2018

No issues here. Bed was comfortable. Room was quiet. Located on south end of town away from a lot of the traffic. (You still have to drive through downtown to get to a lot of things though) The hot tub and pool were clean too. Breakfast was standard fare. Nice walking path across arroyo behind hotel.

"Away from the Plaza, HURRAH!"

5
12/08/2018

Lovely Santa Fe decor rooms, bright spacious pool area with natural light, superbly gracious staff. Beautiful flowers and plants outside. Surrounded by good, non-touristy shopping, and movie theaters and restaurants, but just a 10 min. drive to the plaza. Lots of parking . Good room AC with control options. Laundromat on first floor for guests . Adequate complimentary breakfast. Easy entrance and exit from the property with rooms facing away from street. Hotels are pricey in Santa Fe, so ti's a treat to have such a lovely place that's affordable and convenient.

"Great Stay!"

5
09/08/2018

We loved the Best Western Plus! The hotel is on the main road into town (about 10 min. drive to get downtown). Loved the southwest touches the room had (i.e. quilt coverings, decorative details, etc.). The staff was very helpful and friendly. The TV cable was in and out during our stay and when we checked out and asked for $$ back, they so kindly gave us a refund. Great breakfast!!

"Pricey and smallish rooms"

3
07/08/2018

Used to stay At Hampton all the time in Santa Fe but it's now a Marriott. The double queen rooms at Best Weatern were kind of small, and make sure you set the AC to dry or the rooms will be very clammy. The pool and hot tub were very nice and well maintained. Staff is great. Breakfast was very typical but hot and good. But even a week before Indian Market the rooms were expensive. $130-$150 per night!

"BW Minus"

2
06/08/2018

We've come to expect a higher level of lodging when Best Western started labeling some locations Plus. Not true in the case of this location. Yes, I fully understand this was in Santa Fe and it was a Fri/Sat/Sun but for nearly $200/night I expected far more than I got. Because I used our points on one night we were downgraded to a small queen room. The room itself was very humid and no apparent way to control that as there was no setting on the air conditioner. Breakfast was adequate but the room itself was very small for the amount of people using it. Lots of noise from floor above ours. Overall this should have been advertised as a Best Western Minus

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
We are truly sorry we failed to meet your expectations during your recent stay with us. We never "downgrade " rooms and assign rooms based on what was booked at reservation time. All our airconditioning units have individual controls and will handle the rare humidity in northern New Mexico. We do apologize for the upstairs noise during this busy weekend. Sincerely, John Nygaard General Manager

"Old Hotel in Ill repair"

2
02/08/2018

Maintenance is not a top priority at this hotel. The hotel is old and needs renovation. The wheels on the luggage cart were broke, the room air conditioner was not adequate to cool the entire room and the room smelled like smoke. The bathroom sink was broke and the shower head was in need of repair - need I say more..

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
We are truly sorry we failed to meet your expectations during your recent stay. Our property has recently gone through several hundred thousand dollars of renovations in the past year including exterior work and new furniture for all guest rooms. We are also replacing all beds in the guest rooms in the upcoming year. We do follow a regular preventative maintenance schedule on all of our guest rooms and common areas and apologize for the items we failed to correct before you checked into your room. Sincerely, John Nygaard General Manager

"A comfortable place to stay a little away from the center of activity"

5
31/07/2018

We found this hotel to be clean, comfortable and quiet. The staff were friendly, and helped us with some special requests. The breakfast was on par with expectations. Our suite was tastefully decorated in the style of Santa Fe. At first it felt a bit dark because of the small windows. But this soon became welcome as the suite offered a cool respite from the New Mexico heat. The hotel is located a few miles from Old Town Sante Fe. We did not find this to be a problem. It was easy to drive to the sights in and around Santa Fe, and good restaurants and stores were located near the hotel.

"First hotel in Santa Fe"

4
29/07/2018

We had a good stay at the hotel. We stayed one night. The room was very clean and comfortable. It's was easy to find. Easy and convenient check in and out. Rates were very affordable. They had a pool. Also they had air conditioning which is not always the case in some areas. Check out the plaza and the Mountain View's.

"Clean & welcoming"

3
29/07/2018

Very nice room decor, clean. Welcomed my dog:) Bed a bit soft for my best rest, but quiet hotel. Not close to plaza or restaurants. The breakfast area is very tight with a good food selection for children, not huge selling point.

"Stay here"

5
29/07/2018

We booked the bedroom with a king bed and two sink bathroom and could not be more happy with the amenities and room. Super clean and friendly staff. In addition you are within 10-15 minutes from great eats (Tecolote cafe) and Old Town Santa Fe!

"Excellent value, outstanding decor, great staff"

4
22/07/2018

Best Western is our go to chain hotel in the United States, in part because my husband is from Genoa, Italy and the Best Western there is one of our favorite hotels in the world. We find the chain reliably clean, with comfortable and pleasant rooms, and the always welcome free breakfast and refrigerator in the room The Best Western Plus Inn of Santa Fe, however, was several notches above all the Best Westerns in the U.S. we've stayed in. The decor was amazing -- Southwest style in both the rooms and the spacious living space in the public area--great attention paid to detail and quality. My room was on the third floor, large with a view of trees (as well as the parking lot), had a wet bar and microwave as well as a refrigerator. Breakfast was also a cut above the quite adequate standard, and staff, especially manager Megan, extremely helpful. I had left medications in the Best Western Albuquerque, which was not helpful in following through with arrangements for their return. Megan was both kind and efficient in successfully expediting matters. Price very reasonable for value. The only drawback is that Cerillos Road is outside the downtown area and one needs either to take Lyft or Uber (10 minute $12 ride) to get to the Plaza and its surrounding or to look for parking when you drive. I can't recommend this hotel more highly. The only reason I gave it 4 stars is that it is not a 5 star hotel. In its class, I'd give it five stars in a minute.

"Great stay"

4
20/07/2018

Santa Fe is a very interesting city to visit and the Best Western was a good place to stay. Reasonable rates, friendly staff, great continental breakfast, clean rooms.They were close to town center and helpful information on where to go for food, sights and all around enjoyment

"Good quality for the price"

4
18/07/2018

The room and hotel was very clean. The staff was helpful when asked questions. My daughter loved the hot tub and pool at this location. The room we were in needed some updating, Everything was very dark, and the bed was not very comfortable. This is not a big deal, as this is a budget hotel. Honestly, the only true negative was that its location was so far from downtown and the museum's festival. If you plan on doing most of your activities in the downtown area or Santa Fe mountains, stay somewhere closer. If you plan on doing activities all around Santa fe and most of the surrounding areas, this is a good place to stay.

"Always nice"

5
14/07/2018

We recently took a trip from Dallas to Durango, CO and spent the night here in Santa Fe. It's in a good location with a competitive rate and is well worth the stop. The rooms are well appointed and comfortable. Check in was quick and pleasant. I highly recommend. I'm a fan of the Best Western hotels. My only complaint was that the toilet was way too low. I'm a "portly" gentleman and it makes it quite difficult for me to "arise" from the throne.

"Nice stay for our group."

5
14/07/2018

We were traveling with friends and stayed a few days at this Best Western. Everything was nice,clean rooms and staff was very helpful. We would recommend this location. Good access to the Santa Fe area.

"Lovely suite."

5
13/07/2018

We stayed here for two nights and enjoyed every minute. We were upgraded to a beautiful suite because of my BW Rewards status. It was spacious and comfortable and nicely decorated; it was like staying in an apartment. We even had two bathrooms (and I have to mention the pretty Mexican pottery sinks!). There was a very private balcony off the living room. Front desk staff couldn't have been nicer. It's in a good location, with restaurants and stores nearby. Highly recommended.

"Overall Good"

4
12/07/2018

Rooms were clean, bed was comfortable. Did not stay long, was just a stop over on a trip. Manly just checked in, showered, slept, and had breakfast in the morning. Breakfast was a small cramped room with much of the food you have to make yourself.

"Last minute road trip stop"

5
06/07/2018

I arrived around 9:45 PM, without a reservation, and the woman at the counter was very helpful. She offered me a few rooms to choose from and inquired about my cross-country trip as she checked me in. The room was very clean and nice. Although there were pets on the same floor, I hardly noticed them and was not bothered.

"A good Best Western, although it could use some updating"

3
24/06/2018

the property is clean, out dated, could use a big remodel if it is going to call itself PLUS front desk rather impatient, food totally average and boring I am a Best Western Gold client and have seen much better properties

"Less Costly Alternative to Hotels Near Plaza"

3
24/06/2018

All criteria considered, this property is Average. Location good and away from Plaza which means parking is easier and cost much lower. Cost is reasonable. Beds comfortable. I rated this property as "Average" for the following reasons. The rooms with two queen beds are too small. More importantly, the bathroom is very small. And the entire hotel (sleeping and common rooms) are in need of updating. Pool is indoors and also has a separate hot tub. We had no issues with staff or service - checkin and out all okay. Staff we encountered were professional and friendly. Especially when we asked for restaurant recommendations at front desk. In summary, this hotel is not poor but not excellent. Just average. It is quite difficult (expensive) to enlarge rooms/baths but perhaps some updating may help improve the look and feel.

"Had to leave after one night..."

2
22/06/2018

First let me say I'm not "that person" who gives poor reviews so please take this one seriously. Went by the reviews and the fact that this place is a 3 star hotel but it should definitely be a 2 star. Maybe it was our room, I didn't see any of the others but we had to leave after one night. Stayed in the King suite. The room was not clean. I would check my phone, lay it down and six minutes later go back to it and it had dust on it. It was difficult to cool the whole room, the door to the balcony would not shut properly and there was a tower air purifier in the room right by the entry door (which should have been my first clue). The bathtub creaked and cracked while showering and overall the room was very dark. My son who has allergies couldn't breath most of the night. My advice, go right across the street and stay at the Fairfield Inn and Suites by Marriott...just remodeled and awesome breakfast, bright and clean with friendly staff...perfect stay!!! Oh...and I had a blood stain on my comforter on my bed...ugh. Beds were also very, very soft (as in you sink when you get in) and the pillows lumpy. The positive was that they only charged me for the one night and allowed me to check out and not be charged for the next 2 nights I had reserved my room. Thank you for that!

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Deborah, Thank you for taking the time to respond to Trip Advisor regarding your recent stay at our hotel. We apologize for failing to meet your expectations. We do pride ourselves in providing clean, well maintained rooms and friendly service as reflected in our reviews and we are sorry that we dropped the ball in your case. We realize that our classic Santa Fe style decor does not please evvery consumer and some may prefer a standard look provided by other major hotel brands. Sincerely, John Nygaard General Manager

"Comfortable, Clean and Functional"

4
21/06/2018

We have stayed in hundreds of chain hotels across the USA. This hotel is a nice place to stay but could be better. The positives: friendly staff, cleaning staff does a great job of cleaning the rooms, few miles from downtown Santa Fe, large rooms, good wifi, comfortable bed, good lighting in bathroom but a little dark in the rest of the room, laundry facilities, walking distance to several restaurants, large HDTV with HD signal, decent breakfast open from 6-10 am, good parking. The negatives: poor lighting in room(don't be fooled by the photos on their website showing brightly lit rooms), air in room has faint odor of a room that used to be a smoking room, water pressure in shower could be stronger, blackout curtain in shower. Bottom line-a could stay at a fair price. We would stay here again.

"Home away from home"

5
18/06/2018

What an amazing place to stay! Far enough from the Plaza to be reasonably priced with free parking and close enough for easy access to the historic Plaza. The staff is attentive and helpful, and the room was comfortable and homey. We arrived late in the evening and the desk clerks were focused on helping us get dinner delivered! Would recommend this stop over.

"Nice stay"

4
18/06/2018

We stayed 2 nights with adjoining rooms, Clean room, Nice comfortable bed. Nice breakfast selection. An onsite coin laundry is a nice plus. Staff was friendly and attentive. Pool was clean and well maintained.

"Good and Comfortable"

4
10/06/2018

Sometimes you just like something withoutmreally knowing why. We liked this hotel, the service was very friendly and accomodating. The room was clean and comfortable, the bathroom wasn't the biggest, and of course, our pet hate, the plastic shower curtain. The TV was large, and there was a fridge and microwave. The room had a seperate kitchenette. The WiFi was good, only dropping us off once. Coffee supplies were good, and of course there was the horrible milk powder substitute. A trip down stairs to the wonderful staff resolved that issue. Parking was easy, and the supplied breakfast did a good job of getting us underway for the day.

"Always stay here....great for families"

4
10/06/2018

Although Cerrillos Road can be pain, it is so accessible to everywhere we wanted to go. This BW property has comfortable rooms, a nice warm pool and hot tub and a good breakfast. My grandkids loved it. Pluses include breakfast till 10 a.m. which appeases our late sleepers. Décor is beautiful of course...it's Santa Fe after all!

"Great hotel with huge rooms. "

5
29/05/2018

I stayed one night at the Beat Western Plus Inn of Santa Fe. The hotel looks to be brand new. Rooms are very quiet, clean and huge. I could've run laps around my hotel room, it was so big. Breakfast is included in the morning and is a mix of cold and hot items. Free WiFi and parking are also available.

"Very dark"

3
26/05/2018

Our room was very spacious but super dark. We didn't like the decor. Staff was nice, breakfast was fairly good. Location was a bit far from the historic district. We enjoyed going down to the Plaza area the next day, very fun to walk around to see churches, galleries, etc. I probably wouldn't stay in this hotel again due to the very dark room.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Sheri, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are happy you found our staff nice nad breakfast good. Our rooms are decorated in the classic "Southwest" style and can appear somewhat dark with the adobe looking wallpaper. Sincerely, John Nygaard General Manager

"Great stay during motorcycle trip"

1
25/05/2018

STayed at thei Best Western on my last night on the rode during a 1600 mile ride. Conventiently located on a busy road with plenty of choices for dinner, etc. Nice property, which was very clean. Room was spacious and clean. All-in-all a good value for the money.

"Pet friendly..not so much"

3
24/05/2018

Unacceptable pet policy especially when not notified until arrival. Litter all around perimeter of parking lot, no place to walk dogs for potty breaks & stained bedding. Good location, quiet room and comfortable beds.

"Santa Fe in May 2018"

5
22/05/2018

Nice clean hotel. Quiet rooms. Decor is dark Southwestern style. Easy access to historic area via a 10 minute drive which was away from the crowded old town area. Staff was very pleasant. Breakfast met our needs.

"Great hotel"

5
21/05/2018

The staff is very helpful and knowledgeable. This hotel is in a great location. The design is a very Santa Fe style. Pool area was very nice and clean. The room was very clean. I would recommend this hotel to anyone!

"Another Great Best Western"

5
16/05/2018

We have traveled from Chicago and are headed to California on Route 66. We have stayed at a BW all along the route. I have to say that they are pretty consistent with quality. The breakfast has been great with lots of choices such as waffles, pancakes, omelets, oatmeal, cereal, yogurt and even biscuits & gravy at a few places. It's plenty of food to munch on before you check out and hit the highway again. I took this photo so you could see how nice the king room was when we opened the door ?? Time to relax ????

"We enjoyed our stay!"

4
15/05/2018

Price was very good. We were upgraded to a very nice room. It was very clean. The decor was very southwestern...way overdone for me which made the room way too dark. The sliding door did not lock. WiFi was very good. Breakfast was great! It was located in an area we could get to everything we wanted to. There were lots of restaurants nearby.

"Best Western, Santa Fe, NM"

5
08/05/2018

I stayed at the Best Western in Santa Fe, NM. Very excited just by the exterior of the hotel. Upon entering, everything was just as nice. Room was beautiful with Southwest decor. 5 miles from downtown,shopping and lots of restaurants to choose from. I think Best Western might be my home away from home. Thanks for a beautiful experience!

"Good place to stay"

5
02/05/2018

We stayed for 3 days. Staff was very nice and efficient. Room was big, clean and so was the bathroom. Breakfast room was nice and had many things to choose from. The hotel is not in the center of town but there are many shops and restaurants around and its easy to go in and out of town

"Very enjoyable stay in Santa Fe NM"

5
01/05/2018

This BW had a lot of extras - lobby tables and comfortable chairs, lobby ice machine, very quiet room was well maintained, well appointed and very comfortable !!Very high value for the money . We would highly recommend this hotel

"A great "home away from home""

5
30/04/2018

Stayed at Best Western Plus Inn of Santa Fe for a total of 4 days and it felt so very comfortable and clean...like home. Staff was very friendly and helpful in every way. Breakfasts were great every single morning. This hotel was located around everything convenient. I would definitely recommend this wonderful hotel.

"Road trip"

5
29/04/2018

We stopped here for a night while on a road trip. I can't think of anything negative to say. The room was comfortable and clean, the staff were kind and helpful, the breakfast was good, and the price was reasonable. We were within walking distance of several restaurants for dinner and appreciated that too, as we didn't feel like driving!

"Good service frienly staff"

5
24/04/2018

The Hotel is located on a busy street, so it can be a little noisy. We stayed nine days and we were very satisfied with the service we received. The breakfast, which is included in the price, is very good and plentiful. The hotel is very clean and well managed. Make sure that you are being registered for Best Western rewards when you check in. The rewards program is not well explained.

"Bestwestern fan"

5
18/04/2018

The Bestwestern on Cerrillos Rd. in Santa Fe, NM turned out to be an excellent choice. We use these motels often but usually stay on or close to the Plaza while in Santa Fe.this trip was short so we decided to save some money off the plaza. What a great plan! We made the reservation the same day from the road and were totally satisfied with this inn. It was clean and comfortable and had good WIFI coverage.the bed was wonderful! We enjoyed the ample breakfast as well. The room had extra seating and was spacious. We'll be back again!

"Great hotel"

5
12/04/2018

Loved this hotel. Great rooms, nice decor. Quiet rooms. Breakfast area was clean. Breakfast was typical. Pool area big and well kept. Fitness room was good. Could use a fan. Very pleased with this hotel.

"Best Western Plus Santa Fe-Great Stay"

5
08/04/2018

This was a fun property. Room was clean and inviting. Friendly staff. Great, large breakfast area with lots of options and hot food. Breakfast attendant was working hard insuring items were replenished and well stocked. Only downside, it's not that near the downtown area. Would definitely stay here again.

"Nice stay in Santa Fe"

5
06/04/2018

Located close to downtown tourist attractions - a short drive away - this hotel was easy to find from the Interstate. The room was nicely decorated and very clean. The bed was comfortable and relatively quiet. Breakfast was the usual self serve but was well maintained and clean. We will stay there again when we are in Santa Fe.

"No Military Discount"

1
29/03/2018

I didn't actually stay here, because when I called, I was informed my friend couldn't use her Military Discount as they don't accept Military Discounts. I will NOT support anyone that does NOT support our Armed Services.

"Beautiful Hotel, Great Location"

5
29/03/2018

This is one of the nicest Best Westerns we have ever stayed in. It is located in the best location for everything including restaurants, grocery stores, etc. we stay here every time we as passing through Santa Fe.

"Passing through on our way too Old Mexico. "

5
27/03/2018

This hotel was perfect. The people at the front desk were very friendly, the room was very clean and comfortable. They had everything we needed including being very pet friendly. We're traveling with our Standard poodle and they didn't even blink when I brought her in. I even had her with me in the breakfast area and nobody said a word to me. She is very well behaved but she is still a dog. I highly recommend this hotel if you are traveling with or without your pet.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are happy you found our hotel clean and comfortable and are staff friendly. We are a pet freindly establishment and do not charge a pet fee for your stay. We hope to see you back when travleing to Santa Fe in the future. Sincerely, John Nygaard General Manager

"Wonderful"

5
27/03/2018

This is a fantastic place to have a staycation! The rooms were spotless the beds are so amazingly comfortable! Food is incredible, atmosphere is so inviting. The cleanest hotel I have ever stayed in. The staff are so kind and caring. Highly recommended

"No disappointments whatsoever!"

4
24/03/2018

The "plus" in the name is worth it! The folks are friendly, super--clean and quiet, rooms nicely appointed, great, new mattresses, and the pool and hot tub are very warm and clean. Breakfast was super; we made waffles and ate at a table by the pool. We definitely be back any and every time we have the opportunity. And we highly recommend it for others.

"Ok place to stay"

3
07/03/2018

The service was good for a place to spend the night but was a little on the cheap side. Cut corners on the "communist" toilet paper and sheets. Wouldn't stay there again. Location was ok but i located along the commercial strip in Santa Fe.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Thank you for taiking the time to resond to Trip Advisor regarding your recent stay. I can assure you our toilet paper and sheets are made in the USA. Best Wesstern is upgrading the amenity packages for all hotels and these will be intoduced in the upcoming months. Sincerely, John Nygaard General Manager

"Nice but could of been better"

3
20/02/2018

I like Best Western hotels but this one needs to polish up on making the guest feel more at home. The room they initially put us in had a bad TV set (snowy) and after much giggling on their part, they finally asked us to move to another room. Sure, since we don't have cable and we thought after the evening runnings that we could see the 2018 Winter Olympics. Much to our dismay, they put us in a room next to the kitchen and laundry room around the corner of the front desk. 6 am came and the staff had work to do, unfortunately, it meant that they had to converse and loudly at that. So, it seems to me that nothing can be done now since the building was design and constructed without thinking about the customers. But, I would hesitate to recommend this particular Best Western again.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your stay this past President's Day weekend. We are truly sorry that NBC was fuzzy in your guest room (the only poor channel) but glad we were able to move you to another room on this busy weekend. Unfortunately, the only open room on the first floor was in a high traffic area. We usually rent this room last unless a guest requests a room near the lobby. We will advise future guests of alternative options such as a higher floor. Sincerely, John Nygaard General Manager

"breath deeply and wear your patience cap and this place is A-one."

4
18/02/2018

Sunday. Writing in my hotel room at the Best Western on Cerrillos. This indeed is a very noisy place. I expected Sunday to be a bit more quiet than the last couple of nights but this is not true. Kids running up and down the hallway. Loud conversations out in the hallway. Doors slamming. The kids do kind of amuse me with their giggling and romping though. Reminds me of when I was a tot and my biggest concern might have been how fast I could run up the stairs or if there was a diving board in the pool. No concerns about the economy collapsing or WWIII starting in myriad spots about the globe, this is for certain… But the doors of the hotel do close very loudly: when someone closes their door it slams and rattles, notifying all the immediate neighbors. There is also the outside noise of the highway and the buzzing of the big electric light and the weird beeping coming from outside somewhere. From where, who knows? It may be coming from this business next door that has a lot of trucks. Not sure though but the beeping has been somewhat annoying...but if I turn on my iTunes music this nullifies it. Other than the noise this place seems fine. The breakfast was decent and the employees seem friendly enough. Nice tv, clean. It's a bit far from the downtown plaza so I took a Lyft today. Cost about $14 one way. All in all this place was fine. I'll stay here again at some point. Future travellers: breath deeply and wear your patience cap and this place is A-one.

"Great Place to Stay in Santa Fe"

5
17/02/2018

This was the second time we have stayed at this property, and we returned because of our satisfaction with our first visit. The hotel is located not far from I-25, and the street that it is on will take you directly to Old Santa Fe. However, it is driving distance - not walking distance. The rooms are decorated in a southwestern decor, and large enough to feel comfortable. On our previous visit we had a mini suite, and that was an enjoyable treat. Unfortunately, none were available on this visit. The staff was friendly and helpful, and the rooms were clean.

"Three nights in December"

4
16/02/2018

We chose this hotel because we have had favorable stays in Best Western Plus. We didn't mind the distance from downtown, just wanted clean and reasonable. The breakfasts were good, but not replenished in a timely manner. There were many customers each of the 3 mornings we were there.

"Decent hotel, clean rooms, not great location"

3
11/02/2018

Its a nice hotel, clean room and comfy beds. However, location is somewhat far from the center of the town and not walkable. Sketchy people around, but thats part of the Santa Fe charm. Overall good stay, but would pick a more central location.

"Quality at Reasonable Rate"

5
08/02/2018

Unplanned one night stay in Santa Fe, NM. This property is convenient and away from the busy Plaza. However, getting to the Plaza is easy. Our check-in was easy, clean room ready with a comfortable bed. I was surprised that the noise from the road was noticeable but not annoying. We never heard any noise from the hall or nearby rooms. We would definitely recommend this hotel!

"San Francisco bound"

5
30/01/2018

Great breakfast buffet. We were there for 2 days and breakfast was different second day. Apple pancakes one day and bacon and cheese omelets the second day. Room was clean and bed was comfortable. Also, pet friendly.

"Wouldn't stay here again!"

3
27/01/2018

Wouldn't stay because the rooms are dark and dated (not just because of the decor), no outlets for charging devices, rooms are small, bathrooms are SUPER SMALL, noise level from hallway and road was horrible (very thin walls), breakfast was not worth eating...McDonald's would have been better. Pool area was nice and the price wasn't bad but we will defiantly look for another option on our next trip. Looks like they tried to remodel but evidence of age and use is everywhere. Didn't even feel comfortable walking around without any shoes.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Sarah, We are truly sorry we failed to meet your expectations during your recent stay in historic Santa Fe. We are decorated in the classic" Southwest Style" throughout the hotel. We ave installed new custom made furniture in all guest rooms recently that inhance this look. We are happy you found our pool area nice however. Thank you for taking the time to respond to Trip Advisor. Sincerely, John Nygaard General Manager Best Western Plus Inn of Santa Fe

"Just what we were looking for"

4
14/01/2018

The king suite was clean and comfortable, though the bathroom was a little small.. The staff was friendly and very helpful. Convenient location, though a little far from the center of town. Seemed like a good value for the price, as Best Western properties usually are.

"Great experience for the price!"

5
04/01/2018

The room was nice, the pool was clean and not crowded. The pool towels need to be bigger. The breakfast was a great added bonus. I would recommend this hotel to anyone in the market for a nice clean hotel room in Santa Fe.

"Great hotel"

5
02/01/2018

Beautiful motel and guest rooms with awesome decor and friendly, helpful staff. Easy to get to which is a plus with plenty of restaurants and shopping nearby! Easy parking, express checkout. Plenty of amenities with a great breakfast to the start of your day. And a Kuerig in your room!!!

"Wonderful Stay, clean rooms"

5
28/12/2017

I have stayed here before which is why I chose this hotel for my Christmas vacation. Friendly staff, everyone! Fantastic clean rooms, great parking, nice location, and a safe place to stay. I will stay here again in the near future.

"Nice place "

4
28/12/2017

This hotel is a nice place. It is in the comercial area and about 5 miles of downtown Santa Fe. Decorations are N.M. Style. People is friendly and helpful. Rooms are small. Breakfast is ok. Waffles, scrambled eggs, etc.

"A true hotel of the Southwest"

4
21/12/2017

This hotel projects its southwest location with lots of southwest decor. Good location on a main artery 3 miles from downtown center. Parking is close. Tip: you can get a little street noise on north side of hotel; south will be quietest. Easy to get a good rest on comfortable bed. This is not your cookie cutter standard hotel. Bonus: there is an outlet for charging electric vehicles or plug-in hybrid vehicles at night when lights are on.

"Dogs barked all night"

1
19/12/2017

Dogs barked all night in the hallway and interrupted sleep. I guess pet friendly means the rest of the guests don't get a good night's sleep. I will not be staying in a pet friendly hotel again! Thanks Best Western!!!

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Travis, We are truly sorry for your lack of sleep at our pet friendly hotel. We do have guests with pets sign an agreement that states pets should not be left unattended. We do respond to guest concerns if notified but will be more proactive in the future to keep any noise to a minimum. Sincerely, John Nygaard General Manager

"The best Best Western in the west"

5
18/12/2017

This property is exceptional. It's clean, well furnished, plenty of amenities, great staff and good breakfast choices. I highly recommend this hotel, and look forward to staying here again in the future.

"Nice place; friendly front desk staff"

5
18/12/2017

The front desk staff was very helpful during check-in and with a few questions I had. The room itself was nice and quiet. It's great to see nicer furniture that fits with the southwest style of the hotel. From the decor in the room to the lobby and even the breakfast area, it's clear the people here care about their property. Breakfast was good, too. I'd be happy to stay here again if I'm in the area.

"Love staying here"

5
18/12/2017

Large two room suite nicely furnished. Had great nights sleep in quite dark bedroom with a large tv. Nice bath area with separte living room with tv, frig and microwave. Both rooms had separate temperature settings with a door to close off bedroom from living room. I stay here every time I'm in Santa Fe, NM.

"A hidden delightful find in Santa Fe"

5
14/12/2017

I have lived in Santa Fe off and on for many years and didn't know anything about this hotel until I had the pleasant surprise of staying there last weekend. The rooms were lovely, very well decorated and the staff was extremely pleasant. It was the yes Best Western experience I have ever had and will definitely stay there again!

"Great Stay"

5
13/12/2017

We were traveling across the great USA and made a 3-day, 2-night stay in Santa Fe and surrounding area. We were "walk in" guests as had no prior reservation. Staff was friendly and great and provided a room upgrade as we are Platinum BW Members. Great stay and will plan to visit again.

"A good nights rest"

5
01/12/2017

We opted for a suite here at a very reasonable price, The kids loved the pool and hot tub and the breakfast in the morning was hot and plentiful. The beds were super comfy and we did indeed, get all rested up for the final leg of our journey.Staff was super friendly and accommodating.

"Our Favorite Best Western"

5
28/11/2017

This is our very favorite Best Western. We love the room décor. The rooms are spotless. The bedding is a step above. The beds are wonderful. It's in a area that is close to nice restaurants and has easy access to the downtown plaza. The breakfast is always good. The check-in is easy. They even changed our room so we could have a first floor room by a door. (We travel with a small dog.) We stay in this Best Western every year and are never disappointed! We highly recommend it! You won't be disappointed!

"Excellent place to stay. Staff is always helpful prices are reasonable and rooms are fantastic."

5
26/11/2017

Every time I go to Colorado and farther I stay at this best Western. It is pet friendly as a big plus. The rooms are always immaculate and the staff is always going above and beyond the call of duty. Breakfast is wonderful too.

"Tng"

5
19/11/2017

The Rooms was nice. The temperature was perfect in the room. If I or when I visit Santa Fe, New Mexico again. I plan to stay in this same hotel and the same room. There is a Starbucks close by and close to many restaurants!

"Great Value For the Price"

5
18/11/2017

The king suite was beautifully decorated and comfortable. The motel is conveniently located to attractions and restaurants.The staff was helpful and friendly. It was like staying in a mini apartment. We would highly recommend it to other visitors to Santa Fe, NM.

"Santa Fe Stay"

4
16/11/2017

We were travelling from Winnipeg to Phoenix with our dog. This was This was our 3rd night in a Best Western pet friendly hotel. As far as the in-room amenities for people it was great. Came with what was stated. Clean and comfortable rooms. Decor was southwest with western accents. Didn't use any amenities other than internet and breakfast. The only negative comment I would have is that there is never enough light. As this is our first time travelling with a dog I thought pet friendly might have meant an enclosed green space for the dogs.

"Comfortable stay"

4
11/11/2017

Besides a crying child across the hall, we had a comfortable stay here. Beds were comfortable, internet was decent, amenities were standard and room was clean! Breakfast was the standard hot meal that is served at most hotels these days. We would stay again.

"Best Western Stay"

5
08/11/2017

Very nice hotel to stay at, very nice rooms, clean and comfortable, they have good breakfast, and staff is very nice. Good location for meetings and shopping. I always try to stay here when in Santa Fe

"appeared old & dirty"

1
06/11/2017

Hotel, lobby, room, everything appeared old and dirty. They need sanitizing wipes in the exercise room. there was a tip jar in breakfast area - very TACKY! Didn't help that there was some kind of drilling going on right on the property. workers could see into the pool area. UGH! Hot tub and pool were ok.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
We are truly sorry for failing to meet your expectations regarding your visit several weeks ago. Our hotel has been recently upgraded with new furniture and exterior renovations in the classic "old" Southwest decor. We are proud of keeping our property spotless. We apologize for the drilling by the State of New Mexico several weeks ago, as they were analyzing soil samples in the area. We are please you found the pool and hot tub satisfactory. Sincerely, John Nygaard General Manager

"Visit to Santa Fe area"

5
06/11/2017

This hotel is located off Cerrillos Rd, same as Hwy 14 that connects Old Town Santa Fe with the Turquoise Trail road to the south. Hotel is offset from the road a bit, not far from restaurants and Starbucks. I think it is one of the better hotels in this local area, very helpful staff. We were able to check in early so that my wife could have a place to stay while I went to work for a few hours off-site. Decor is rustic southwestern, nice comfortable rooms with frig and microwave. Good experience.

"best western review"

5
06/11/2017

best choice of any motel we have stayed at. would recommend this motel to anyone who is traveling. the service was excellent, the staff was accommodating. we were taken care of from the moment we arrived till we departed.

"Pet Friendly and a good value"

5
03/11/2017

This was my first time to stay at this Best Western in Santa Fe. I enjoyed it so much that I ended up staying an additional night. The "executive" room was a little more expensive but well worth the huge size. Newly refurnished with a sofa and two huge chairs and a wonderful bed. Very nice heated indoor pool and spa. Coffee available 24 hours a day. Had cookies in the lobby the second day I was there. Breakfast had nice selection of both hot and cold items. Property on Cerrillos Avenue with lots of shopping and restaurants. Front desk staff efficient and friendly. To me the best feature is that it is pet friendly with no ridiculous fees for my dog. This is the main reason I will return every time I am in Santa Fe. For the past 13 years I have stayed several times each year at a competitor just down the street who also has no pet fees but the front desk staff there has become very surly and unfriendly. Nice to come here where the staff is so welcoming.

"Comfortable Room and Excellent Staff"

5
31/10/2017

We stayed here for one night as it would be an easy return to Albuquerque via Cerillos Road (the hotel is outside the main tourist area). The room was extremely comfortable and included a nice lounge chair with an ottoman. We enjoyed a full hot breakfast buffet. Staff was very friendly at check-in and quick to help with an incident...an alarm clock went off at midnight in the vacant room next to us and would not stop chiming. The staff responded quickly and we returned to a good night's sleep.

"Great place to stay"

4
29/10/2017

This hotel is very nicely decorated. Front desk staff were very helpful and check in was done quickly. Our room was beautiful. We had a suite which was large and well appointed. Bed was very comfortable. Breakfast is included. Location is good with several choices of restaurants within walking distance. Stores are a short drive away. I would recommend this hotel.

"Very nice and updated"

5
28/10/2017

Hotel staff was friendly and nice. Rooms were very clean and updated. The hot breakfast on site was a plus and the location of the hotel couldn't be better. It is on the main street in Santa Fe close to lots of restaurants and shops.

"Great place"

5
27/10/2017

Pretty Sante Fe decor, nice, warm pool and hot tub, great waffles! Staff was very knowledgeable about the area - very helpful, friendly and courteous. Close to restaurants, shopping and activities. Really enjoyed our stay.

"Friendly, convenient, clean, cost-effective"

5
25/10/2017

The staff here is friendly and helpful. The location is good, and the price is right. The breakfast was good with many choices and ample seating. We have stayed there before, and will again. (We try for Best Western properties wherever we go.)

"Average Hotel in a Great City"

3
24/10/2017

Stayed here for 3 nights. Good location near restaurants and other businesses and just a few miles from Old Town Plaza. Room was clean. Nice southwestern decor in room and hotel. Room seemed small and a little cramped for family of 4. Bathroom was very small. Room needs more outlets to charge devices. Beds were very comfortable. Kids loved the indoor pool and hot tub. Pool area is spacious and has windows with views to the outside. The breakfast food selections were adequate. Depending on what time you got to the breakfast determined if there was adequate seating as that area is small. There is overflow seating in the pool area but one morning even that was full so we had to sit in the cold lobby area far from the breakfast area. Shades are needed in the breakfast area as the morning sun is blinding for half the tables in there. Was very annoyed when room key would not work 2 days in a row after spending the day out and about. Had a great time in the Santa Fe area with our stay at the Best Western. Would rate the overall hotel stay as just average.

"Best Western Offer the Best Stay"

5
24/10/2017

I spent one night at the Santa Fe BW and was completely satisfied with my stay. I have recently stayed at two other BW hotels and each one was consistent in the quality of service. So far - no complaints.

"Night in Santa Fe"

4
23/10/2017

Nice clean room but you need better lighting to read by it was too dark.. there is no microwave in the room. The breakfast was good the breakfast room was fine' People nice and friendly. We would stay there again.

"Very impressed with consistency."

5
20/10/2017

After a bad experience in booking hotels in advance which have turned out to be terrible, we elected to keep with the Best Western brand, after we were rescued by an excellent Best Western in Alburquerque. This one here again in Santa Fee is of the same excellent standard with very friendly and accommodating staff. Excellent breakfast with the reservation. Good swimming pool and hot tub. I highly recommend.

"Room fell between poor and average but bed was bad"

2
19/10/2017

The outside is attractive Pablo style and looks newer than it really is. Our room had been recently remodeled but still seemed old and dated looking. The room was rather dark (not enough lighting) and dark colors. My bed sunk in the middle and stuck in the middle is where I spent the night because every time I'd try to make use ot the edge of the bed I would roll back to the low slump in the middle. There was only one elevator and it is at one end of the hotel so if you are at the other end you will have ways to go. The breakfast room was poorly laid out and was very awkward and difficult to get about in because of the overcrowding. We had to find a table by the pool to sit and eat the breakfast. The food was like most of these places do nowadays with scrambled eggs and bacon or sausage sitting in food warmers where it becomes cold as soon as you get to your table. And there are the waffles, toast, pastries, cereal and some fruit. I usually bring my own food because I prefer something a little more healthy. The location was out away from the historic district and not far from shopping areas and some restaurants and seemed safe even for an evening stroll although along it is along a busy highway.

"Great Santa Fe feel."

5
19/10/2017

We stayed in a king suite. The decor definitely had a south west feel. Lots of room, comfortable atmosphere. Diva at the front desk was very helpful directing us to a local restaurant and places we should see as we only had a short time to spend there.

"Stay at Santa Fe"

5
18/10/2017

Very nice, clean. I would highly recommend it. Staff is friendly and very helpful. Breakfast is more than adequate. Easy to find and get in and out, plenty of parking available. They offer senior discounts, which helps a bunch.

"Pleasant Stay"

5
16/10/2017

Decor is great,beds comfortable,breakfast great,location good for touring and seeing sites.Would recommend to all.Staff was helpful with all questions,good variety of restaurants nearby.Only bad was noisy neighbors.

"Stayed here two days and well worth it."

5
14/10/2017

Located on a very busy main route through Santa Fe, this hotel is a prime location for getting to and from everywhere we like to go. The décor is beautiful and our room was lovely and comfortable. Pool and hot tub were a perfect temperature and the breakfast was ample and tasty.

"5 stars considering the value"

5
12/10/2017

This is one of the best Best Westerns I've stayed in. I got the King Suite and it was absolutely huge. It had a hot tub in it and was decor'd very nicely...exactly what you'd expect in Santa Fe. Sure there are nicer hotels but we were only passing through and wanted a nice, clean place for the night. For the money, it was fantastic. Probably the best bang for the buck our entire vacation.

"Clean and comfortable"

5
09/10/2017

Clean rooms, comfortable beds and good staff. We asked for a first floor room and they upgraded us to a Jacuzzi room. We had other plans and didn't eat there but it was a nice area with plenty of room. We will stay there again.

"Just Average"

3
07/10/2017

This hotel does make an effort to decorate in a Southwestern style with attention to detail beyond other nearby chains that make no such effort and pay little or no attention to detail. The front desk staff was friendly and helpful - no complaints there. The breakfast offered is underwhelming. Expecting "free" hotel breakfasts to be more might be expecting too much, but many hotels make a better effort at it. More importantly our room was underwhelming. I'd like to see what the other rooms are like, because I wouldn't book the same room if I came back. I'll assume each room has a similar very dark carpet like ours had and the site photo displays. It hides whatever might be on it, and how dirty or clean it is, and that was discomforting. The decor in general was brown tones, dark woods, dark carpeting. I appreciate a theme, but I would rather be left with an impression that there aren't any bugs in/behind the furniture like the one in our bed when I pulled down the sheets. Like many hotels in the area, this one has been around a while. Our tub had developed cracks in it, one of them unsightly patched. It creaked when you stood in it. The shower rod was loose on the wall and a tile loose on the floor. The door was loose fitting - no seal on its edges. Light and sound transmitted through well. The room was also the smallest in the hotel according to the floor plan displayed on the inside of the door. The hotel has a wide range of room sizes. Room 210 & 310 abut a hall utility closet that takes up floor space from only the adjoining room. The room area felt quaint and cozy, but the bathroom was left feeling cramped. The toilet was laughably small. Like for 5 year-olds. These rooms should be left for emergency overflow, not for patrons with advance reservations. It was fine for a night and leave the next morning, but I wouldn't choose this hotel given other options. It's nothing special, and it's surrounded by competing hotels near the same price point. You could do worse, but you could do better.

"Great place to stay"

5
06/10/2017

Outstanding breakfast buffet, lovely pool and hot tub. I would recommend this to anyone who wants a nice stay in Santa Fe. It is on the Main Street into town and an easy drive to see all the sights. You will love it.

"GREAT Location and Comfy Rooms!"

5
05/10/2017

Great location in Santa Fe. The rooms are super comfy and I LOVE the decor! It has an authentic feel with updated rooms and the bed is comfy! Hotel staff has been great. It's my hotel of choice when I come to Santa Fe on business or leisure! Excellent rates for the great quality that you receive.

"Do not stay here, better choices"

2
05/10/2017

People, do not stay at this hotel. There are better choices in Santa Fe, that offer better professional service, cleaner rooms and better prices. This hotel has house keeping staff that are not cleaning the rooms properly. Check your rooms people, for the prices you pay at this place the room each day you stay should be spotless and thoroughly cleaned. Many of these house keepers are just going in making the bed, putting in clean towels and not vacuuming, wiping up counter tops or cleaning the bathroom properly. This place has no ambiance and unprofessional staff, dirty front doors. This hotel wants to call itself a plus, a Best Western Plus, it is not, it is a run of the mill hotel with no special amenities. Put your money somewhere else where you know you will get good honest service and professional people who care.

"Great Hotel"

4
04/10/2017

We were traveling was pet and our pet was free!! The breakfast was very good. They had apples wrapped with pancakes that were great! The staff was friendly. The room could have been cleaner. There was a lot of debris under the bed skirt that should have been vacuumed up. The bathroom was clean.

"Suite has Teeny Tiny Bathroom + Old mattress"

3
04/10/2017

We had a suite, so lots of room, HaHa. Not the bathroom. The door to the bathroom opens in so once you enter you could not close the door comfortably. You need to be Houdini or step into the tub. They should replace existing door with a sliding door. Mattress was old and sink was slow to drain. Disappointed.

"competitve price for good amenities"

4
01/10/2017

Found this hotel on line and it provided a reasonably priced room in a fairly expensive market. Rooms, pool room and breakfast were all good quality. Location was convenient for our drive to 25 N in the morning.

"Excellent Stay"

5
26/09/2017

We received an upgrade on our accomodations to a suite while staying here. The room was very clean, spacious and comfortable. The bed was also comfortable. We were close by the elevator but the sound did not bother us. There are many nearby restaurants and shopping areas that are fairly easy to get to. We had no problems and will stay here again when we are through Santa Fe.

"Santa Fe getaway"

5
25/09/2017

This was probably my 6th or 7th stay at this hotel, that should say it all. The property is well located in Santa Fe close to shopping and sight seeing. Easy to get into and out of . Great parking. The property is clean and beautiful and the staff is awesome.

"Incredible decor in bathroom. All Kokopelli"

4
24/09/2017

We were here for a quick overnight on a trip around NM. The hotel had a nice pool and hot tub, The decor in the bathroom and breakfast room were beautiful. Pretty decent hotel except for the breakfast. They are set back in the 1970's as far as breakfast. What hotel serves instant coffee?

"Top 'o the Line Best Western"

4
24/09/2017

This is a very good value for Santa Fe and is one of my favorite Best Westerns. It isn't right on the Plaza, but close enough to be convenient. It is close to my favorite new "immersive art" gallery, Meow Wolf, and to several good restaurants.

"Well appointed with great service"

5
22/09/2017

We have travelled across the US for almost 3 months and this is one of the best appointed hotels we have stayed in. Admittedly the overall cost was a little higher than most but it was worth it. The decor is beautifully reflective of New Mexico. We were upgraded to a suite so we had plenty of room to relax. The breakfasts were great and we enjoyed using the pool and fitness centre. The staff were helpful and personable. It is not within walking distance of the Plaza so a car is desirable although it may be easy enough to catch a bus or cab.

"Much needed RnR"

5
18/09/2017

Great vacation and much needed! Perfect place to relax and recharge! Will definitely stay there again! we will be recommending it to others. Guest services were very helpful and answered all our questions. Looking forward to bringing the rest of the family soon.

"older but still good"

5
13/09/2017

This is an older property that has been made over. The room was comfortable - fitting for Santa Fe; had a gorgeous view. We didn't have opportunity to use other amenoties except wi-fi because we were meeting family and pursuing dinner/ breakfast, etc. elsewhere. We would stay again.

"Have dogs will travel."

5
12/09/2017

Have stayed at this Best Western 4 times now. We travel with 2 large dogs and have a great experience every time. Staff is great, hotel is comfortable, and close to everything. We were not charged a pet deposit which is a plus.

"Very nice hotel"

5
11/09/2017

Stayed one night with a Church group of 40 people very nice hotel friendly employees we had a very nice breakfast in the morning, a large amount of thing to choose from parking for the bus very close to the hotel

"BW Santa Fe"

5
09/09/2017

Helpful, courteous staff. The room was comfortable and clean. Amenities like the fitness center, complimentary coffee and internet were also important. We will definitely stay here again in the future

"Not the best Best Western."

3
03/09/2017

Generally ok but had issues with key getting into the motel itself. Room key stopped working. Curtains in room wouldn't close. Overall room was clean which is important. Stayed one night and didn't eat their breakfast so can't comment on food. Would most likely not stay there again.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are happy you found your room clean. We apologize for the room key issues, they are sensative and will stop funtioning if stored near your cell phone. Sincerely, John Nygaard General Manager

"good value for Santa Fe"

4
02/09/2017

Our suite was attractively decorated in a local style. The mattress was very comfortable, the sitting area was pleasant, the room was quiet, and we enjoyed our two-night stay. The room had both a fire detector as well as a carbon monoxide detector. It appeared to be very clean but when we wiped up a water spill, we discovered the floor had been swept but not mopped. Wifi was very good the first night but rarely held a connection the second night. Breakfast offerings were the average sweet cereals & pastries, eggs and waffles.

"Was good for one night"

3
30/08/2017

The Best Western was okay for one night but more than that might've been disappointing. Breakfast was nice, parking was easy, bed comfortable, plenty of TV channels. Internet didn't seem to work, and couldn't use tub (shower worked fine). A bit far from good restaurants but near lots of big box shops and fast food. Again, if you are passing through, need a place to sleep and have some breakfast, this place worked out fine.

"Nice place to stay in Santa Fe!"

5
29/08/2017

stayed at the Best Western in Santa Fe with my husband in the suite, very comfortable room and bed, plenty of space to relax in. Breakfast consisted of eggs/ham/sausage with cereal,breads and pastries available. Walking distance to Olive Garden and Chilis restaurant. Nice to be away from the busy downtown area!

"Nice hotel centrally located"

4
29/08/2017

Nice hotel. Staff was very friendly and helpful. Good location on main street in Santa Fe. Short drive to old town. Room was very comfortable with all the standard amenities. Lots of channels on TV. Missing TV guide channel. This is one of my pet peeves with hotel tv. Travellers are in a new town and don't know what to watch on tv. A guide channel would be most helpful

"Terrible breakfast"

3
28/08/2017

The breakfast area was very small. Either they used powder eggs or watered them down. When we checked in I told them we had two small dogs so I could sign the proper paperwork with the information for the dogs. Out of all the hotels we have stayed in through many many years, we have never been told that if they barked we would be asked to leave. I feel that was pretty extreme as most dog owners are very responsible especially at retirement age.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Jody, We are truly sorry you were unhappy with our complimentary breakfast during your recent stay. We do serve a real scrambled egg, Papetti's is the brand. We will train staff to stir the eggs in our buffet line more frequently to prevent water seperation. For busy breakfast times, we do have additioanl seating in our lobby, pool area, and outdooor courtyard when weather permits. Our pet policy is very generous as we do not charge a pet fee at the Best Western. We do ask that guests do not leave their pet unattended for a reasonable period of time to prevent barking that would distrurb the rest of our customers. We apologize for the policy confusion. Sincerely, John Nygaard General Manager

"Good Value"

4
27/08/2017

We stayed here when attending the Santa Fe Opera. The room was simply furnished and clean. Staff was very pleasant. Given the hotel rates in Santa Fe during the summer season, this room was an exceptional value. IT is a bit of a distance from the Plaza, perhaps a 10 minute drive.

"Good Place in Santa Fe"

4
23/08/2017

Really nice and helpful staff. A reasonable alternative to the very expensive places near the Plaza in Santa Fe.Close enough to Downtown, only about 10 minute drive. The indoor pool was meticulously maintained. Breakfast, included is good.

"Great and Awful"

3
22/08/2017

On 2 of the 3 nights I was overcharged from the rate I was told when I made the reservations. The wifi was totally unacceptable. The tv picture was no def and blurry. Need more ac for charging devices.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Don, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We will reach out to and figure out rate quote during the busy Indian Market weekend. We apologize for the poor internet service. We have ordered new wifi equipment that will improve connectivity. Install date is set for first week in September. Sincerely, John Nygaard General Manager

"Good stay"

4
21/08/2017

Good location close to restaurants . Lots of places to eat that you can walk to. Has a nice pool and fitness area to . The staff help me extend my room over the Indian market weekend which is the biggest thing that happens in Santa Fe

"Good place for travel"

4
19/08/2017

Friendly, clean, pet friendly, caring efficient staff. Little off the interstate if traveling but good if visiting Santa Fe. Shopping nearby, restaurants not real close. Great place for travel with kids and pets.

"Nice clean hotel with a frendly staff!"

5
19/08/2017

This was our first trip to Santa Fe and staying at this nice clean hotel was a great start! Clean, well equipped rooms, a friendly and helpful staff, a nice hot breakfast, indoor pool and very easy to get to downtown Santa Fe. I felt that the staff went above and beyond to make sure our stay was great, and it was!

"Great Staff"

3
17/08/2017

I was not impressed with the outside view and nieghborhood that this BW was in but the staff professionalism and friendliness made up for it. The location was good to get to down town historical sights, shopping and restaurants and still close to the freeway.

"Quality You Can Count On."

4
16/08/2017

Although Best Westerns are independently operated, their reputation for consistent quality keeps me coming back. We chose the Best Western Plus in Santa Fe because it has a pool for our grandchildren to enjoy. The rooms and baths were appointed with immaculate linens, and there was room enough for a sofa and coffee table, where the children could color and play. The continental breakfast had variety to please any appetite.

"Spotless"

5
14/08/2017

Excellent staff and maid service. The rooms were spotless and extremely comfortable. It was very conveniently located, too.I really enjoyed sitting outside in the evenings with my wife to have an adult beverage with my nightly cigar. I wish there were more restaraunts nearby.

"Glad we chose Best Western"

5
14/08/2017

They are reliable as always. We never disappointed. We have stayed at this hotel in the past as the service was good. The location was near all stores as well as a Wall Mart. All restaurants we wanted were close by, (meaning homemade food as well as well known restaurants. We also had fresh baked cookies every day. My husband was grateful. When we arrived back to the hotel He would hurry to the cookie plate. We had to request a item once. It arrived with good service.

"exelent"

5
12/08/2017

this hotel is really clean and staff is great! the manager megan is soo helpful the breakfast is great the room are clean and quiet and all the staff is super good I will recommend this hotel to my friends!!!!!!!!

"Busy street nice hotel "

3
09/08/2017

Very busy street about 41/2 miles from downtown Santa Fe . Clean rooms comfy beds good breakfast . Lots of retailers and fast food chains around . If your looking for culture this is not the area to be in . We were on the first floor and there were lots of dogs staying there and were barking most of the time so ask to stay on a different floor .

"Comfortable Stay!"

5
08/08/2017

I'm glad we stayed at this Best Western for three nights. We needed a good rest with a mix of fun and that's just what we got. This hotel is not in the center of the city and that was just perfect for us. It's easy to get to off of the highway and it's easy to get to the city center from there. Our room was quiet, clean and comfortable. The breakfast wasn't great, but it was good and FREE. The decor is Southwestern. Some of the pictures in the hallway were changed while we were there and each one was interesting. The staff were welcoming and friendly. I would definitely stay here again.

"Great mid-range overnight option close to downtown Santa Fe"

4
08/08/2017

We stopped overnight on trip between Austin and Telluride. The Best Western delivered pretty much as expected for tried and true reliability of all (well most!) Best Westerns. We were traveling with our dog, so dog friendly rooms were a plus. Breakfast was average. The rooms were very nicely decorated in southwestern/Santa Fe style so it adds a bit of character to an otherwise chain hotel in anywhere, USA. Good location about 3 miles to downtown. Would stay there again if a quick stopover and place to lay the head was all that was in order. For longer stays, would find a boutique or Airbnb downtown.

"Santa Fe BW"

3
08/08/2017

Hotel was typical Best Western. The room decent as most Best Westerns are. The bed was ok, but definitely could use an upgrade. The breakfast was also decent and convenient to start the day. However, the Internet - Wi-Fi was terrible, which unfortunately has been a trend with some of my stays at Best Westerns of late. And unfortunately on this trip, when I had to make a repair to the hotel guest PC that was available. Printer drivers and settings were not working. Not the fault of the Hotel staff, but it would be nice if they didn't rely on guests to fix the problems.

"Slept peacefully!"

5
07/08/2017

Everything about this hotel was exceptional and I slept so peacefully in the comfortable bed! The room décor was southwestern which suited the hotel perfectly. The breakfast area was a bit small but we were able to secure a table and gave away one of our chairs to accommodate a family.

"Great stay"

5
03/08/2017

Lovely hotel and rooms. Convenient location. Although it seemed booked, never felt crowded for breakfast or the pool. Enjoyed the southwestern décor throughout the hotel. I've stayed at BW Premium or Premier so wasn't sure about Plus but it was excellent, clean & reasonable.

"Excellent Value"

5
03/08/2017

Nice clean hotel and room, great staff, good nights sleep. This is a nice place to stay over. We stayed for two nights and had no problems even with the hotel being sold out both nights. We will be returning.

"Comfortable bed & great Place to stay"

5
02/08/2017

We really enjoyed our stay here . We were only here one night, but plan to come back to stay here. We were greeted with a smile and had a great time. Our room was very clean and inviting. The entire facility is very upscale.

"Great Job"

4
02/08/2017

This hotel was very close to the main street, there was no road noise. The entrance was kind of confusing, but it was more the entrance being so close to other businesses. Check in was easy and there were no issues. It was not far from the downtown square and close enough to other restaurants and activities.

"Clean and comfy"

5
01/08/2017

Clean hotel with friendly staff with good service. Room was clean and beds were comfy. Breakfast selections were vast; hot and cold items available. We chose to eat outside at the little table by the doors. Will stay here again!

"Vacation 2017"

4
27/07/2017

This property was very nice decorated. Surrounding area looks questionable but we had no problems. Mattress was little softer than we prefer but it was okay. Staff is very helpful. Rooms are very clean. We would stay here again.

"Last minute change of plans."

4
25/07/2017

On a recent trip to New Mexico we decided at the last minute to meet a family friend in Santa Fe. As one might expect in the summer travel season, many hotels were booked up. I finally discovered accommodations at this Best Western. We were all very pleased with the south western décor, the size of the rooms and the many amenities. No suites were available, but the lady at the front desk worked very hard to place us in adjoining rooms to help us supervise the grandboys. The breakfast room was a bit small, but breakfast choices were plentiful. However restocking did not keep up with demand on this day. The price is right and the location is acceptable. Its only a short drive to the downtown historic plaza. It was just a quick trip, but we will return again.

"Good Value"

4
24/07/2017

Just needed a room for the night as we were traveling through. This was the best value and location I could find. Clean rooms, friendly staff. I would stay here again if passing through. Would stay in old Santa Fe if there to see the sights. The breakfast room was small with not enough area to sit.

"My stay at the Sante Fe Best Western"

5
23/07/2017

I would recommend this hotel to anyone visiting Santa Fe. It's clean, comfortable, reasonable and the staff is all very friendly. My wife has a cleanliness test that she performs. Are the window sills clean. If they are then the room must be just as clean. The Best Western passed with flying colors.

"Best Western once again is the place"

4
20/07/2017

used the Flagstaff B/W on the way along the I-40 no problems or headaches weather was nasty so I suggest to all get a reservation before stopping in glad we stopped pre-booked a first floor room close to door sure made life easier

"Sorry next stop please"

2
19/07/2017

Sorry stopped on the way to Canada from Louisiana. Staff was great rooms outdated and breakfast was less than desirable sorry to staff for this rating y'all were great. Location was in a fair distance to the things we wanted to do.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Donald, Thank you for taking the time to respond to Trip Advisor regarding your recent stay in Santa Fe. We are pleased you found our staff great and helpful. We have just installed new furniture in all our guest rooms with the "ageless" Santa Fe design that is common in the southwest. We are located 4 and 1/2 miles to the historic plaza area or about a 15 minute drive. Sincerely, John Nygaard General Manager

"Nice little hotel"

5
19/07/2017

On the way back to Ca. we stopped here overnight. We found the hotel to be very nice and clean with nice rooms. The staff were all friendly and helpful. It has an indoor pool and, as always, a really good breakfast to get your day started. This hotel is not right off the freeway but it was easy to find and near stores and various restaurants. I would stay here again.

"More like a Best Western MINUS"

2
15/07/2017

This is a Best Western Minus. The lobby and rooms are updated and nice. Bathrooms look like they have not been updated in 20 years. Breakfast was poor -- ran out of food and poor selection. Small eating area so guests had to stand. HVAC rattled all night -- in two of the three rooms we stayed in. Bathtub creaked loudly when taking a shower. Fitness center equipment was subpar and the heat was on full blast (no A/C in the summer). Wi-Fi was weak during three day stay and then died for 5 hours. Definitely a Minus Inot a Plus).

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Scott, We are truly sorry we failed to meet your expectation during your recent stay. We apologize for the poor breakfast service as well and will train staff to restock more frequently during these busy months. We do offer a wide selection of hot breakfast items that we rotate such as scrambled eggs, omlettes, sausage, ham, potattoes, french toast , panckakes as well as make your own waffle bar. We do have extra breakfast seating in our lobby, pool area, and outside deck as well to accomodate guest at peak times. Much of our excercies equipment is new including free wieghts, bicylcle, and elyptical machines. We do have new internet equipment on order to improve service in the upcoming week. Sincerely, John Nygaard General Manager

"comfortable bed and room but very poor internet & Breakfast"

2
14/07/2017

Stay in Santa Fe for a couple day on business. Room and bed were very comfortable. However both mornings the breakfast was sub standard, out of item , out of plastic ware. and the internet forget it you might get on for 2 minutes then dropped. This happen for both days not front desk help.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay at the Best Western Plus. We apologize for failing to meet your expectations. We are truly sorry for the spotty internet service and are working with our internet provider to correct these issues. New wi fi equipment will soon be installed to improve service. We will also work with breakfast staff to ensure all items are fully stocked on our popular breakfast buffet. We are pleased you found our guest room and bed comfortable. Sincerely, John Nygaard General Manager

"Great value!"

4
12/07/2017

This hotel is fairly close to Historic Santa Fe and easy to access. The hotel is clean and attractive. Pets are welcome. Breakfast was good. Price was reasonable. Staff was helpful -- we arrived very early and were given a room upon arrival. Room was spacious, attractive and the bed was very comfortable. Refrigerator and microwave were provided.

"making my vacation complete"

5
12/07/2017

best western made me feel right at home. the breakfast was fantastic ,the staff was #1 everyone was so helpful, i couldn't ask for anything more. thanks for a great stay. when i return to see my kids again i will stay at the best western plus for sure.

"Most comfortable with best complimentary breakfast."

5
11/07/2017

We are always staying at this hotel in the future. The complimentary breakfast was ***** restaurant quality. The bed pillows and quiet provided the best sleep at any hotel ever. The staff was extremely helpful and pleasant.

"Very Nice Santa Fe Best Western!"

5
10/07/2017

My family and I enjoyed the nicely decorated hotel and room, it was pretty comfortable. Decent pool and hot tub. (Only bad thing : Wi-fi connection didn't work very well for our phones and computer in our room). We enjoyed the food truck close by, run by a nice couple who keep it clean and serve good Mexican food, excellent carne asada burrito and tacos (el pastor)! Close to a lot of other great restaurants too! Would stay here again!

"NIce Stay"

4
08/07/2017

Friendly staff, clean hotel and room, offered a good breakfast that never went empty. Coffee was good to. Centrally located near all shopping, the downtown plaza, and and many other tourist attractions.

"Our favorite family hotel"

5
06/07/2017

This is our favorite place to stay as a family! It doesn't matter the season, the staff is always friendly, the hotel as a whole is always clean as are the rooms, and the pool is always a big splash for the kids and adults alike!

"A very nice location"

5
05/07/2017

This is a very good hotel to stay at when visiting Santa Fe. The location makes it a short drive to the downtown area to enjoy the historic areas of Santa Fe. It is also located near many great eaterys.

"Nice stay at this hotel"

4
05/07/2017

BW Santa Fe is located less than 5 miles from downtown. The rooms are really nice with typical furniture, a mix of native-spanish style that we appreciated a lot. Our room was not too large but very confortable with coffee machine and fridge. The hotel has also an indoor pool that we didn't try. The staff of the hotel is amazing and ready to help you, thanks to Megan and all the front desk team. Free hot continental breakfast according to BW standards.

"Great place to stay - great location and better than average breakfast"

5
04/07/2017

We always look for a Best Western at our destinations because we know the rooms will be clean and comfortable and they have a fantastic breakfast that starts at 6 am which is a plus for us early risers.

"Loved the decor of our room!!"

4
04/07/2017

We stayed just one night and got the single queen room(great value)! I loved the concept when you just need to stay one night just buy what you need! A smaller bed and room but everything you need is there! The decor is very southwest and made you feel like you are in Santa Fe. The staff was friendly and did their jobs well. Will stay again when we get a chance to visit Santa Fe.

"The best place to stay In Santa Fe"

5
29/06/2017

There is no better place to stay in Santa Fe, New Mexico. I have stayed in most of them in 28 years of traveling in my past working experience. you will generally find that where ever you stay in a Best Western, they certainly have upgraded their services and facilities.

"Great Hotel!"

5
27/06/2017

We had 2 adults, 3 kids and a dog and stayed comfortably. Amenities are great (pool, breakfast)! A special note on the pool as my kids said it was the best pool they have ever swam in because of warm temperature and size. This has been our favorite hotel on a long cross country road trip.

"Nice hotel"

4
26/06/2017

Have stayed here twice in the past two weeks. The hotel is nice, all areas are clean, and the rooms are nice. There is a free breakfast that includes cereal, pastries/toasts, yogurt, sausage, eggs, potatoes, waffle makers, and a rotating hot tray (was french toast and then pancakes wrapped around apples on two of the mornings). Indoor pool, business area, wi-fi in rooms. It is also close to a strip mall and a variety of restaurants. There is "room service" but it is contracted through an outside restaurant, (a pizza place, with limited options), and it was almost an hour long wait time.

"Loved the suite"

5
26/06/2017

We stayed in 8 different hotels and this one was the cleanest and nicest of them all. The room was decorated in southern theme, very roomy. The bed was comfortable; we just was happy to have found this hotel. We took our breakfast out on the balcony to eat the next morning; it was really nice

"Santa Fe"

3
25/06/2017

Air conditioning unit was horribly loud and too hot to turn unit off. Difficult to park, parking lot very full. Room was very clean, comfortable bed. Did not use pool or fitness room. Checkout was easy.

"Great place to stay and easy to find."

4
21/06/2017

The Best Western Plus of Santa Fe was a nice place to stay. Easy to find, people at the front desk were helpful in how to find places. Small breakfast area, but you can also sit by the pool for your breakfast. Easy parking and getting in and out lot. Room was comfy and good hot breakfast.

"Wonderful stay at Best Western Plus in Santa Fe, NM"

5
15/06/2017

I used my points to stay at the Best Western Plus Hotel in Santa Fe, NM and the room was amazing! We had a jacuzzi tub and wet bar, large suite and it was also equipped with refrigerator and microwave---. The bed was a king and very comfortable and the breakfast was marvelous! We had stayed there a few years back and the hotel was on the decline and needed to be refurbished so, I was hesitant to stay there but were we surprised! I definitely recommend it!

"A good stay!"

3
14/06/2017

The Best Western Plus is right in the midst of all the busyness of Cerriollos Road, so it is a few miles to the plaza and the historic district. This hotel is an older property, but the rooms appear to be recently redecorated. Our room was nice, the bathroom was very clean, the bed was quite comfortable, the wifi worked great, the breakfast was as expected, and the price was reasonable.

"room in santa fe, new mexico"

5
14/06/2017

the beds were so comfortable most beds are horrible but these were great my grandson had a blast thank you Pool was clean and believe me my grandson took advantage being 21/2 yrs , that is a big deal when things are clean. Breakfast was great all the employees were freindly. thank you for a great time

"Beautiful Decor - great room"

5
14/06/2017

We stayed in the King Suite - very nice!! The furniture was great and the room was spacious. The bed was comfy and breakfast was (as always) very good. We love the free, hot, full breakfast. A great value!

"Best Western Santa Fe"

5
13/06/2017

Excellent Hotel. Professional staff, very nice room, more than cereal for breakfast. The room was very clean and professionally decorated. The pool and hot tub area was also clean and maintained. The one drawback, and it isn't the hotel's fault, is that it is a ways from downtown Santa Fe and the Plaza area. That simply meant that you had to drive and find parking. Not a big deal but something to keep in mind.

"Santa Fe All the Way"

5
02/06/2017

The excellent consistency of this BW in Santa Fe is the reason we always return. Our dogs know where they are at and like the hotel. We do also. Easy access from the Freeway, and easy access to the downtown area.

"Comfy"

4
01/06/2017

Very clean room but just not enough lighting. The room was a little small. Very quiet so we slept very well and enjoyed the stay even though we only stayed one night. We hope to return again this year and the next year too.

"Good value hotel"

5
30/05/2017

Nice hotel with very knowledgeable and helpful staff...very convenient to a main traffic thoroughfare that leads to the historic downtown area (without being in it)......construction going on detracts from aesthetics on one side of the hotel only ...never heard any noises from same in my room. Internet helpful and good breakfast. A good value for the money - well pleased with this hotel. Nice little lobby and pool.

"Too many dogs - A/C doesn't work"

2
30/05/2017

Many hotels we have stayed in have had a limited number of "pet friendly" rooms. The BW Santa Fe apparently has no limit. At times we felt we were staying in a kennel. There were dogs everywhere and barking in rooms all night. The last straw was when a guest brought his dog into the breakfast room. The fan switch on our room A/C did not work and the fan stayed on at full speed all the time. We asked on two different days of our three night stay for it to be repaired. It was not. Our choice was to try to sleep through the constant fan noise or turn it off and sleep with the window open. When trying the window open option, we discovered how many guests take their dogs out in the middle of the night to poop, run around, and bark. Never again!

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your stay this past weekend. We are truly sorry for failing to meet your expectations. We are a "pet friendly" hotel with no fee charged for pets. We do limit pets to our first floor rooms if possible and they are restricted from common areas such as the pool and breakfast room. We apologize for not correcting the AC issue during your stay. The unit is working properly with three speeds for the fan which can either run continually or come on when the thermostat requires additinal coolling or heating. Sincerely, John Nygaard General Manager

"Very disappointing..."

2
26/05/2017

The room was ok but very dated with poor sound proofing... all equipment was very noisy, the fridge door was open when we arrived and it wouldn't t shut down making a terrible din, so much so I had to unplug it, the air conditioner was also so noisy it was impossible to sleep with it running thus the room got very hot... the wifi was so poor it kept dropping connection on mobile devices and was impossible to complete further booking and flights for our trip, I spent half the evening on the phone to the wifi company to get it fixed as the lady on reception said she had done all she could... the breakfast area was crowded and guests had to wait or come back for a table, the quality of breakfast was poor. I have stayed at many Best Westerns and this is worse I have stayed in. The lady on reception didn't ask how our stay was, I think the reason why is she doesn't want to hear the reply... we have stayed in a lot better for less cost...

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Martin, Thank you for taking the time to respond to Trip advisor regarding your recent stay in Santa Fe. We are truly sorry for failing to meet your expectations. We have just completed an update of all guest rooms with new custom made furniture in the "classic" southwest look which is timeless. We apologize for the issues with the internet and are now in the process of ordering new equipment to correct these issues. We are very proud of our product and services and want to assure you that your experience is not the norm at our hotel. Sincerely, John Nygaard General Manager

"Visiting santa fe"

2
24/05/2017

This hotel should not be a plus. Rooms need to be refurbished. Hotel as well as room had a musty smell. No soundproofing at all. Could hear every word in room next door. Bedding is very worn as is the furniture. I cannot recommend hotel.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Pat, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We apologize for failing to meet your expectations. Our rooms have been recently refurbished ( three weeks ago) with new custom made furniture designed in the "old" Santa Fe southwest style. Our bedding is always updated throughout the year. We do shampoo our carpets on a regular schedule and will do your guest room as well to eliminate any odors. Sincerely, John Nygaard General Manager

"Not safe"

1
23/05/2017

Stayed with my family. Upon a late arrival the hotel front was being remodeled and you had to enter through the back. Parking lot was dark and had no parking as the front had construction going on an took up quite a few parking spots. We had a suite and the sliding glass door did not lock and was not locked when we arrived. Anyone could cross over from other balcony's. We has to use a closet rod to secure the sliding door. I had to make several trips to the car late and people were able to access the hotel without using a card reader. Skip this hotel as there are safer choices.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Brian, We aplogize for failing to meet your expectations during your stay this past weekend with us. We are sorry for the failure of the lock on your sliding door to properly latch which was repaired the next day. Our front construction entry project is now complete and our parking situation is back to normal. We are a secure hotel with an abundance of lighting and have added new LED lights in the rear of the building to brighten up the propertythis past year. Sincerely, John Nygaard General Manager

"Good Choice to Rest & Rejuvenate"

4
22/05/2017

First time here at Best Western in Santa Fe,NM. Rooms nice, clean & roomy. Nice comfortable loveseat in the room. It had a fridge & coffee maker. Staff pleasant. Morning breakfast included wheat waffles! Oh so good. Other items eggs, diced potatoes, french toast, sausage. Plus more too much to mention. Good decor, very clean dining area. I would come back! Free parking. Indoor pool & hot tub. Ashley Serrano Ft.Worth,TX

"The way Best Western Plus Hotels Should all be"

5
20/05/2017

The hotel had a wonderful look that agreed with the culture of Santa FE. It is close to the old city and the newer part of Santa Fe. When you are at the hotel one feels like being home, only better. Having stayed at many Best Western Plus hotels, this one puts many of them to shame. Even the pool was heated correctly. I would recommend this hotel to anyone that expects an excellent experience.

"Hotel very dated"

1
18/05/2017

Construction going on. Internet pictures are deceiving. Rooms & bathrooms are dated, dark, grungy, noisy and internet did not work in back of hotel? We arrived at 11pm and was too late to cancel but we checked-out a day early. I would have rather spent the $ on a nicer place. I received the AAA rate but still ended up with $115 bill. Won't happen again.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Dear Venus, We are truly sorry we failed to meet your expectations during your stay this past week. We apologize for the front entry construction project that will be finished on 5/23. Our rooms are tastefully decorated in the classic Santa Fe style and all have recived new custom made southwest style furniture that has been installed in the past two weeks. You did receive a 10% AAA discount, and the rate quoted was pre tax as is the norm in the hospitality business. Sincerely, John Nygaard General Manager

"Quick vacation "

5
16/05/2017

Took the family for a long weekend. This hotel was perfect. Everyone was super friendly and the room was clean. The hotel is right on the main road, so getting around Santa Fe was a breeze! Would definitely go again.

"Great Place to Stay"

4
16/05/2017

Because they are currently renovating the front of the hotel, it was a little confusing where to enter when we arrived. That being said, everything else was great. The rooms were nicely furnished and comfortable, the bathroom was a bit small but nice hot showers with good pressure, the bed was comfortable (we had a cute balcony), and the breakfast was well stocked and good quality. It was also convenient to the highway, restaurants and shops.

"Best experience of all"

5
14/05/2017

Santa Fe BW was fantastic. Beautiful hotel 4.5 miles from downtown. Loved the Southwest decor. Beautiful rooms, very comfortable beds and excellent staff. Everyone was friendly & Marie was wonderful, very helpful after a long day on the road.

"Enjoyable stay"

5
07/05/2017

This was my first trip to Santa Fe and I was looking for a great place to have dinner and directions to see the sights of downtown Santa Fe. Diva at the front desk was a great help in giving us directions to the restaurant and the downtown area. She was very thorough in her directions and I thanked her upon my return. The hotel was very nice and clean. The breakfast was a full hot breakfast which helped me start my day. Thank you Diva for all the great service!

"Not dog friendly"

3
03/05/2017

Our room was ok, and the breakfast was about average. We had our 2 dogs with us, & this was supposed to be a pet friendly hotel. It wasn't, the area for the dogs was in a gully with big rocks & no grass, when we checked out , I mentioned the problem with the pet area. She told me they had just changed to pet friendly, so I told her until they make some changes, they might not want to claim to be pet friendly.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay with us. We are pleased that you found our rooms clean. We accept pets at our hotel for no additional charge. Do to our arid climate, a large grassy area for pets is not pratical. We do keep the mentioned area free of weeds and large rocks and it is suiteable for most dogs. We do have an alternative pet area on our Southwest corner of the property that is composed of softer wood chips. Sincerely, John Nyggard General Manager

"Poor management and ownership: Hotel under renovation w/o notification"

1
02/05/2017

I was most disappointed to learn upon check in that the hotel was under renovation for two weeks prior to my arrival. When I raised this to the people upon check in they advised me of the date of the start of the renovation. There was ample time to notify incoming guests. Further upon getting to my third floor room, I found the hallways filled with furniture that was either being removed from rooms and/or being placed within rooms. Both these circumstances made the hotel far less than desirable. Management/ownership at the hotel is responsible for this and it should have been noted on the site at the time of making reservations or advising incoming guests of the hotel conditions. Parking lot had old furniture and trucks likely connected to the furniture replacement in the front area making it difficult to pull your car around. Management chose short term gain for long term customer satisfaction. I will not use this hotel again. Given the conditions at the hotel I believe that I overpaid for the hotel. Though I expect the renovations to be complete in short order, I expect the hotel to have this listed under their hotel description.

jnygaard, General Manager at Best Western Plus Inn of Santa Fe, responded to this review
We are truly sorry for the poor expeiernce you encountered this past weekend with our front entry rennovation and furnitrue delivery. We had anticiapted having all furniture cleared from the halls the day of delivery but the snowstorm set us back one day. As of today all rooms are set up with new furniture in the classic Southwest style. Our front entry Viga style awing with new pavers will be compleate in one week. We regret our failure to notify you about the install dates in advance and will proide as much notice as possible on our website for future major projects. Sincerely, John Nygaard General Manager

"Awesome stay"

5
30/04/2017

Bed so comfortable, front desk very nice, rooms very clean, new furniture will return, the only thing is that kids were throwing snow in pool, mother didn't stop them pretty soon pool was pretty dirty

"My history with BW"

4
29/04/2017

I discovered BWI in Europe about 20 years ago, then began using them in the US. I believe BWI is the most consistent in their quality and service of any hotels in their price range I have experienced.

"Pleasant surprise"

5
28/04/2017

Driving from Arizona to Wisconsin. Looked online for a pet friendly hotel and found the Best Western Plus......looks like it just finished a complete renovation. Rooms were freshly decorated in Santa Fe style, immaculate, and most comfortable beds!!

"Great hotel, but Elevator Noise"

4
24/04/2017

Great hotel, we normally have a good stay here. However, this last time we got a room next to the elevators. Not good if you want a good night's sleep; noisy. We should have requested a room change, but was late and decided just to rough it. Reported it to staff on check-out. They just recommended we let them know not to book a room next to elevator next time. Only reason for down rating this time.

"Santa Fe"

5
22/04/2017

Of all the Best Westerns that I have stayed in this one has, by far, the best breakfast of them all. Coffee was very good and the eggs were cooked just right. The potatoes were very good too. The pool and Jacuzzi area was clean and well taken care of. Centrally located and easy to get to restaurants and downtown.

"Above and Beyond, Excellent Experience"

5
20/04/2017

Our hotel room was a suite with an in-room hot-tub, and it was very romantic and enjoyable. The bed was so comfortable that I enjoyed sleeping in late. The breakfast was fantastic and top of the line for continental. Great staff, beautiful lobby and room, and exquisite touches of decor and quality everywhere! I'd happily stay here again!

"Worst Internet Connection Ever Experienced"

2
20/04/2017

Internet connection was so bad that it dropped after each single transaction I did on my iPad ad I had to repeatedly go into my settings and reconnect. Luckily I did not have a lot of transactions to do and I was only staying one night. This would be a disaster for a business traveler. In addition, the heating and cooling system was not intuitive and either super complex or wasn't working. Beds were comfortable, room was clean and breakfast was great.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Martha, Thank you for taking the time to resopnd to Trip advisor regarding your recent stay. We are please you found our rooms clean, our beds comfortable and our breakfast great. We do apologize for the poor internet service this past week. we have just completed a site survey of our equipment and access points and will be making the necessary upgrades to imrpove service. Sincerely, John Nygaard General Manager

"sfpi"

2
16/04/2017

Had contact with only the curt (perhaps angry) check in woman. Asked for a receipt and was told with an unpleasant tone I paid on line and that was the only receipt i'd get. Not at all pleasant. Building was under construction, dark and uninviting. Won't stay there again.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear John, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are truly sorry for the curt response you received to your question about a receipt. Yes a receipt is emailed to you when you book a pre paid reservation from the thrid party reservation source. We are, however, able to produce a receipt that is not detailed as well. We apologize for the construction on our front enrty, this project will be complete in a matter of days. We are also installing new furniture in all of our guest rooms in a taseteful southwest decor in the next two weeks as part of our spring update. Sincerely, John Nygaard General Manager

"skip this place"

2
12/04/2017

We had children running in hallway,and slamming doors from before 9PM until 1 AM. Spoke to children twice and front deck once . No help. Spoke to desk clerk in morning and manager was to call me. I am still waiting for that call.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Charles, We are truly sorry for the noise caused by other guest's children on one night of your three night stay with us last week and apologize for our failure to remedy the situation. I am personally sorry that I did not receive the message to call you but did respond by email to your survey on Best Western and extended a refund for one night stay. We do recognize you as a valued frequent Best Western customer and am happy to see you were upgraded as such to one of our suites at check in. I will be giving you a call within 24 hours to further discuss the situation. Sincerely, John Nygaard General Manager

"Santa Fe feeling for a great price"

5
09/04/2017

This Best Western was a great deal and in a location with many restaurants close by. The room had a very Santa Fe flavor and was clean and modern. Other than being next to a pawn shop on a busy street, It was my kind of hotel!

"A Comfortable Rest"

4
08/04/2017

We arrived a day before a major storm front moved through Santa Fe, so from our 3rd floor room we watched the weather and wind bring in very dark clouds, snow, sleet and rain. We were very comfortable staying inside as the hotel has a nice breakfast room and lobby with comfortable chairs. We also had a loveseat in our room that was very nice. We extended our stay by another day and the staff could not have been nicer or more helpful. It's a couple miles from the town center, but we found the drive really easy.

"Very comfortable"

5
06/04/2017

We stayed at a this hotel while visiting family. The pool area was very nice. The rooms were comfortable. They offered all the amenities. The bathroom was very clean. They offered free breakfast, The only negative is the eating area is a little small. They offer more room to eat in the pool area. The location is great. We could drive down the road and find restaurants, shopping, and entertainment. The staff was also very friendly.

"Very nice decor!"

4
06/04/2017

This hotel is decorated very well in a southwest style. It is, however, beginning to show some wear so I hope the owners will make necessary repairs to keep it in top shape. The breakfast was outstanding for a motel breakfast -- lots of choices and selection -- something for everyone's taste in the morning. Much appreciated!

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are pleased you found our decor nicely decorated in a Southwest theme. We are also glad you found our breakfast outstanding with lots of choices. We are repalcing most of of furniitre in the upcoming month and will continue the Southwest decor with this improvement. We are also making enhancements to both our entries in cluding new brick style paverstones and southwest style overhangs. We hope to see you back on your next vistit to Santa Fe. Sincerely, John Nygaard General Manager

"Decent Stay"

3
28/11/2016

Stayed 2 nights this week for a "Thanksgiving" trip to Santa Fe. Have stayed at this location numerous times and have posted reviews in the past. Front desk staff is still great. We stayed in a King "suite" with a microwave, frig, bar area, sitting area with a loveseat, chair and separate t.v. Room had a balcony. Bed and pillows were comfortable. Room was clean.and modern. Bathroom was very small (but that tends to be typical of some of BW locations). The only "con" we ran into this time, was the low shower pressure and temperature of the water tended to fluctuate a lot (warm, then cold, then way too hot without having been adjusted). I thought my husband was going to make them aware of this when he turned the key in, but he forgot to. This location is on one of the main roads and although you have to drive to the Plaza, it is not that far. Free breakfast is adequate. Still recommend this hotel and we will continue to stay here when returning to Santa Fe.

"Solid room"

4
27/11/2016

You can always spend more, but for those looking primarily at a clean inexpensive room, this works. Location not too great but with a car, no problem getting anywhere. The police seemed to be all over Cerrillos Road, giving out tickets to holiday travelers, be ware.

"Very nice place to stay!"

5
26/11/2016

We'd stay here again in a minute. We were on the third floor and it was pretty quiet. The room was well appointed and very tastefully decorated in Santa Fe style. The bed was extremely comfortable and we slept better than we had for weeks! The room was so spacious and comfortable. The breakfast had the usual cold items, but also had scrambled eggs, salsa, sausage and very good potatoes. The wi-fi came and went but tech support by phone was very helpful.

"Clean, affordable, and very nice staff"

4
26/11/2016

Decided to stay here, thus saving over $300 compared to a place downtown, and glad we did. Very clean, with helpful staff. Only problem was the wi-fi, which kept going out, but they immediately took care of it and even put us in contact with their hospitality number to make sure it worked. Took a few tries before it was reliable, but here's the catcher: this was all done on Thanksgiving night. THAT is service. Beds and rooms were very comfortable, and the pool area was quite nice as well. Complementary breakfast also very good. Would gladly stay here again.

"Really liked our stay."

4
23/11/2016

We were vacationing in New Mexico and spent several nights in this Best Western Plus. It was very nice, great service and good breakfast. We used this location as our anchor while in the area, very convenient.

"Great Hotel Good Value"

5
22/11/2016

I was very pleased with the Hotel and the Staff. I look forward to visiting this property the next time I go to Santa Fe! We went to visit our Son at the Santa Fe University of Art and Design and to attend a play at the University and had a very comfortable stay.

"Great Hotel!!!"

5
22/11/2016

Hotel was excellent all the way. Staff was friendly and caring. Room was very nice, very clean, pillows/beds were very comfortable. Wifi was fast!!! GREAT HOT BREAKFAST with lots of selections. We will definitely stay here again next time we visit.

"a great place in santa fe"

5
19/11/2016

easy access to the city center and travel points North and South. The hotel was clean comfortable and well organized. The breakfast was varied throughout the four nights we were in town and the food area well kept.

"santa fe vacation"

5
07/11/2016

We had a rough travel day, got to the hotel and was very impressed with the decor. The people were sooo friendly and helpful. It was very comfortable in the room, felt homey. The breakfast was great, we rely on the breakfast as we are gone all day and only snack while on the road. Never disappointed with the start to our day! We plan on going back to santa fe and we will definitely stay here!

"Good Breakfast"

4
03/11/2016

Stayed two nights bit noisy but enjoyed the breakfast, friendly helpful staff. Bed very comfy shame was noisy at night as would of been perfect. Quite a distance from the historic city 4/5 miles away though could of caught number 2 bus only a dollar. Free shuttles around the city handy,

"Could have been better "

3
31/10/2016

Located on South side of town. Good selection of nearby restaurants & movie theater. Staff at front desk was friendly and courteous. Room was average, bed was comfortable. Only dissatisfaction was with hot tub that jets would not kick in and limited space for breakfast - had to sit in pool area or outside patio.

"Fair price, out-dated room"

3
31/10/2016

We first had a king room which included a sink in the bedroom (!) and upgraded to a suite. The suite was good, but the bathtub squeaked while taking a shower. Also, the internet didn't work for one night.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Helen, Thank you for taking the time to respond to Trip Advisor regarding your stay this past weekend. We do apologize for the internet outage which was due to a city wide Comcast outage. This situation has been resolved. We are pleased that you found your suite to be nice. Our guest rooms are furnished and styled in a classic southwest décor. We will be replacing our furnishings in all guest rooms with a newer yet traditional southwest theme in the upcoming months. Sincerely, John Nygaard General Manager

"Leisure travel"

5
30/10/2016

Very comfortable hotel with great hot breakfast.Liked the Southwest decor. Wonderful warm pool and very comfortable beds. Some rooms get traffic noise-ask to stay back from road. We stayed in a family suite with 3 real beds (2 bedrooms) that was near the road. Nice to have a refrigerator in the room. Close to good restaurants(The Ranch) and Walgreen's.

"Road Trip - Return from Wedding"

5
30/10/2016

Beautiful, spacious, clean room. Even more important since we came from two days at a poorly kept hotel. It was not clear on the website exactly where the hotel was. It is a bit off the highway and we did pass many other hotels before we arrived. It would be good to advertise where it is since you have to drive there a few miles.

"Dissapointing"

2
30/10/2016

Booked in as normal and given the Wi-Fi password. Got to the room and no Wi-Fi. Phoned reception and it hasn't been working for 2 days. Went down and had a word with the girl as she should have told us that the wi-fi wasn't on. Rely on this to contact family and book ahead, so we checked out and into another hotel. Very Dissapointing.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Stuart, We are truly sorry for the lack of wi-fi at the hotel this past weekend. Comcast had a city wide outage overnight with it's cable and interent services. Our wi-fi was reset 24 hours later and we are back up and running. Sincerely, John Nygaard General Manager

"Nice looking place...shame about the staff!"

3
29/10/2016

Great looking hotel in the local New Mexico/Santa Fe adobe style - very harmonious with its location. However, good vibes on arrival shattered by two frosty reception female staff who ignored us despite the fact we said we were checking in! A 3rd woman eventually dealt with us and even moved us up to the top floor when we requested it. Next morning on way to breakfast receptionist (male) ignored us - no hello, good morning or a smile. I blame the management!! Busy & cramped breakfast area - too much stuff in the corners made it awkward for guests to help themselves. For such a large hotel the eating area is WAY too small. Lots of people ended up sitting around the indoor pool area (with a lovely smell of chlorine to aid digestion) or outside. So glad when we moved on from here!

"Average, nothing special"

3
28/10/2016

Spent a couple nights here on our trip to New Mexico. The hotel is well located and easy to find, and checkin was quick and simple. Our room (single king bed on 3rd floor) was ok, but not much above average. While it was clean, the mattress had been slept on a few too many times and there were little maintenance issues that needed to be addressed (like a shower curtain rod almost falling off the wall). The breakfast was on par with our expectations based on other similar hotels, but the space is small and will be crowded when the hotel is busier. Things were pretty quiet during our late-october visit. Overall, nothing special but adequate and with room for improvement.

"Northern NM Road Trip"

4
27/10/2016

Travelling without much of a plan from Albuquerque into Northern New Mexico, we booked into this hotel. The first impressions are not great as you approach on a busy roadway which could be 'Anywhere USA' with all the typical fast food places and chain stores found all over the country. Things looked worse as we entered their parking lot in a driveway shared with a Pawn Shop. However, once inside the hotel is wonderful. The lobby is decorated in southwestern style and the desk clerk (Megan) could not have been more helpful and welcoming. The SW decor carried into the room, which was spacious, clean and the beds were comfortable. The free Breakfast buffet was good - typical of a Best Western. The breakfast area is not very large, but there is additional seating in the adjacent indoor pool area. Since we arrived late in the day, we decided to stay a second night. The hotel is about three miles from downtown, so you must drive to get anywhere. The location and setting are the only negatives However, it is a convenient staging spot for exploring the area. The hotel is kid and pet friendly, although I did not detect the odor of either in our room ! Would stay again if ever in the area, and recommend it to those who do not want to pay the higher prices for a downtown Santa Fe hotel.

"Confortable and affordable."

4
27/10/2016

We stay at this hotel on our trips to SantaFe about two to three times a year. The access to many parts of the city are easy to get to. The area is well kept and secure. The ability to come and go is a plus as alternate routes to the highways, main streets and Historical sites make it easy to get from many parts of Santa Fe with the help of the Hotel staff giving the you better routes to follow.

"Very comfortable beds!"

4
23/10/2016

I slept very well here. Bonuses are a refrigerator in the room, & indoor pool for my daughter & her friend. Breakfast wasn't bad, it was nice there were fresh unsweetened blueberries offered for cereal toppings.

"Husband / Wife Road Trip To Carlsbad Caverns"

3
21/10/2016

Check in was fast and easy, hotel staff wasn't over friendly, room was very nice but the lighting was bad, small bathroom. hot tub jets were not working proper (not at all) PH was not right in the hot tub which gave me a bad rash, breakfast was nothing special and was very crowded so much so that a lot of people had to carry there food and eat in the pool area next to the breakfast room. Nice hotel but nothing really special. More than likely we would try another hotel next time. I did mention the hot tub problem to the manager when we were checking out and he said "we will look into it". Didn't seem to be a real concern.

"Santa Fe"

4
19/10/2016

The hotel was clean, appealing, well located to the downtown. The room was clean, spacious, and the king bed was comfortable. The staff was very professional, friendly, and helpful. I would stay at this hotel again.

"Hotel room and suite was incredible!"

5
18/10/2016

This hotel was a little pricy for us, but we could not find anything wrong. It was clean, mattress great, neat and everything worked. Staff was friendly. Hot and cold breakfast was great. Later checkout and we so enjoyed the stay. If you can afford the higher price, stay in this hotel.

"Best West Plus Santa Fe NM (USA)"

4
12/10/2016

This is a very clean, well maintained mid-range hotel on a main drive in Santa Fe, NM. Easy access to all points in Santa Fe, with plenty of parking. Includes large indoor pool & hot tub, with outside tables and lounging. Breakfast is included and not just the normal continental fare, and quite tasty. Rooms are large, though not the best lit and I would suggest bringing a multi-outlet power strip or 3-way plug as there are not many open outlets. Very good amenities for the price.

"Perfect for our Family Summer Vacation"

5
11/10/2016

We chose the Best Western Plus Inn of Santa Fe because we like Best Westerns, and we were not disappointed! Our room was very clean, and we used the laundry room which was also clean and well maintained. Our son, 13, was happy with the pool too. While there was not many places within walking distance of this hotel, everything you might want or need is within driving distance as there is a mall/ shopping center nearby. The beds were also quite comfortable and the staff was helpful. I really really hate continental breakfasts at hotels because I feel the other guests get physically pushy, so I tried to avoid the breakfast room at this hotel after a bad experience at the Best Western in ABQ, which is why I cannot give you my opinion on the breakfast here. Luckily, there is a Starbucks nearby! I will book this hotel again the next time I go to Santa Fe!

"Clean, but dated rooms, busy, OK breakast, pet-friendly (warning for guests)"

3
11/10/2016

The Hyatt Place Santa Fe was full this day so we ended up taking a triple room here for an overnight stay. Busy place, was obviously very popular with two types of clientele: leisure cross-country motorcyclists and dog owners. Neither was an issue for us, but beware if you rather skip. The Front Desk staff courteous. The room had two queens and a sofa sleeper. The sofa sleeper was very dated and worn. I used plenty blankets to try to diffuse the old couch smell. Not a lot of outlets for charging electronics nor easily accessible. Wi-Fi worked OK in the rooms. Toiletries and towels were the standard issue-- bathroom rather small. The breakfast was average; the breakfast staff looked overworked and in great despise for the work they were doing. Breakfast area rather small and, according to our personal experience, there is a good chance you will be sharing it with a number of dogs underneath tables while their owners partake. Parking was OK; there were about 10 motorcycles and a few spaces left for vehicles. The lobby area decoration was very nice; loved the Southwest ambience; cozy and colorful. This hotel was more expensive than the Hyatt Place down the road, which is much nicer. So, while not a terrible stay, I would checked 3-4 places before I would settle on this one.

"Closest accommodation to the Balloon Fiesta"

4
10/10/2016

This hotel was about 45 minutes from the Balloon Fiesta in Albuquerque. Easy on/off to the interstate and close to Old Santa Fe for shopping and sightseeing. We were upgraded as requested and our room was spacious and clean. The hotel offers an indoor pool and hot tub which were clean. Staff was willing to call ahead to the next BW reservation to confirm and request an upgrade, which was granted in Gallup, NM.

"Pet Friendly, Great Location for Us"

5
09/10/2016

We stayed 3 nights in the BW Plus of Santa Fe during this trip. It was one of the nicest BW hotels that we have stayed at during our travels. The staff was pleasant, friendly and helpful (especially Liza). Full breakfast included. Nice pet area (not fenced) for our dog to take care of his business located near our room. The room was clean, bed was comfortable, Southwest Decor in the room; pictures, pillows, bedding, towel racks with coyote cutouts in bathroom area, curtains, etc. were appropriate for the Santa Fe area. Yes, the location is on a main street (Cerrillos Road) with lots of businesses surrounding it, but it is also conveniently located near the freeway, restaurants and stores. Plus, if you want to see the "artsy" part of Santa Fe (museums, art galleries and sculptures), turn right out of the hotel parking lot and follow Cerrillos Road a few miles to downtown. Definitely a place to check out during your stay. As a previous reviewer indicated during their September stay, there is a lot of road construction going on in the area and it will slow you down somewhat. But, hey, you're on vacation so just go with the flow. PET OWNERS ~ Make sure that you request a pet friendly room AND ask about their pet policy before making your reservation. 50 pound weigh limit for dogs. We will definitely stay here again!

"Dissatisfaction with hotel"

3
06/10/2016

Best Western is not the hotel for me. A hotel with pets is not sanitary, the A/C does not work well, and the eating area is not satisfactory, too small and crowded, and the food is not appetizing. Hampton Inn is much, much nicer for approximately the same cost. I usually stay at Hampton Inn, and will try to do so again, once they re-open in Santa Fe.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Lois, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. Like most of Santa Fe's lodging, we are pet friendly and as a bonus, do not charge extra for pets. We do deep clean pet occupied rooms and can assure you our hotel is very clean. Our popular complimentary breakfast can fill up at peak times when the hotel is full and we provide extra seating in the lobby, pool area, and outdoor deck during these times. Again, thank you for your comments. Sincerely, John Nygaard General Manager

"Comfortable Southwest Decor"

4
02/10/2016

BW Santa Fe had the most attractive guest rooms of the hotels we stayed in during our recent southwest road trip-southwest style bed throws, pillows, wall decor made us feel like we were in Santa Fe rather than the common though comfy decor one finds in mid priced chain hotels. And the AAA room rate was very fair. Front desk staff pleasant & professional, breakfast offerings standard & consistent BW. Only complaint the breakfast area was small for the size of the hotel. We ended up sitting in the pool area adjacent & noticed an outdoor patio area accessible from the pool as well. BW Santa Fe is located on the main road where many hotels, motels, restaurants, shopping plazas are located but is quiet, easy in & out to where you want to go. Beware, while we were there September, lots of road construction to slow you down.

"Great place to rest"

4
01/10/2016

This is a nice place to stay. We found the staff to be friendly and helpful. The location was great for getting to the plaza and Canyon Road. Plenty food locations near-by to select from. Shopping stores all around you.

"Nice hotel- helpful and friendly staff!"

5
30/09/2016

We stayed here for a family wedding in mid September 2016 and we're very pleased with the hotel and it's amenities. The staff went out of their way to be helpful and gave us several good recommendations for restaurants in the area. They offer a breakfast and it's OK but not one of the best I've ever had at a hotel. Fortunately in Santa Fe there's lots of good places nearby to eat.

"Fantastic!!"

5
28/09/2016

This tour company is the truly the best! The guides were knowledgeable and personable! We were first in line for Versailles! We had them almost our entire week in Paris. Thank you Philippe, Frederic, Sebastian and Noel ! Superlative!

"Great place to stay!"

5
26/09/2016

We were visiting Santa Fe for pleasure. This hotel is clean, rooms are spacious, beds are comfortable, and did I say clean? The staff upgraded us because my husband is a Diamond member of the Best Western Rewards program. We did not ask to be upgraded, they just did. We were so amazed and happy! The suite was so nice after having traveled for two previous nights. It was very quiet and relaxing. The breakfast was good. We had plenty to eat before we headed to downtown Santa Fe for site seeing. We definitely would stay here again. All the staff was friendly and accommodating!!!

"Decent Place With Just One Gripe"

4
26/09/2016

Nice place, clean property, attractive, great staff and front desk people. an exercise room and a pool, none of which I use, but which I appreciate. The room was attractive. I have only one gripe, but it's not insignificant. There are almost no usable electrical outlets. I'm in a downstairs king room. Maybe the suites upstairs are different, but this place doesn't even have as many outlets as a 70's style strip motel. For a digital traveler, this is a problem unless, as I do, you carry an extension cord. All they have to do is invest in some of those lamps that most hotels use these days - the ones with a couple of outlets built into the base. Seriously, I know I sound petty but, if you want to use your computer at the desk, plug in a phone by the bed, or re-charge some camera batteries anywhere but the bathroom, you will be out of luck.

"Rude"

1
23/09/2016

We reserved a room for three nights. We didn't make it past the front desk because the curly hair with glasses was so rude and charged the wrong card. She didn't like that I spoke up about each so she refused to serve me. AND there wasn't a manager available. Ruined. My. Trip.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Sara, We are terribly sorry about the service you received at check in on Thursday night. Our staff was following basic hotel and credit card security procedures when the card you presented was not under your name and we had no authorization by the owner of the card to charge the card. We do get outstanding reviews on our customer service reflected in our Trip Advisor surveys and do apologize for this exception. Sincerely, John Nygaard General Manager

"Best hotel experience in memory"

5
23/09/2016

Large comfortable room with a large well lit bathroom. Plenty of parking. Friendly and helpful staff. Convenient to the Canyon Road district, the Plaza district, and the Railroad district. Great price.

"One of the best we have ever stayed"

5
22/09/2016

Room was very clean, comfortable beds and nice amenities A great value for price. Staff was very accommodating. Pool and gym area well kept. Breakfast was a nice surprise with more than just the normal waffle.

"Vacation and road trip"

4
21/09/2016

This a nicely remodeled property. A little difficult to find but worth it. The decor is cute and the amenities generous. Really like the Pantene hair products! Plus lots of pillows and a comfy bed. Seems that Best Western has finally upgraded its properties.

"OK hotel for our Stay"

3
21/09/2016

We booked a one week stay and were quoted a price for the complete stay. We found however that the rate breakdown showed a daily variance during our stay depending on the occupancy. On two days we were greated by Harley Davidson bikers. It was a little noisy in the morning, but we met some very nice bikers. The hotel carpets and decor were a little dated, but the room was clean and the maid did a daily cleanup. The beds were comfortable and this was very important. Other than the clock that did not work, everything was in working order. We liked the breakfast in the morning and the variety of food that they had to eat The hotel is not far from downtown Santa Fe and we found it convenient and easy to locate. We love dogs, but the hotel clerk said that they and their owners can be placed anywhere in the hotel if there was no vacancy on the first floor.

"JOM Confernece"

5
20/09/2016

I enjoyed the stay at your hotel and this hotel was the only willing to work with the schools by accepting a Purchase Order. Everything was great and slept like a baby while I was there. The breakfast was amazing as well, it wasn't just ceral and milk. Thank you to all the staff.

"Pleasure trip to visit."

5
19/09/2016

The employees are very helpful and courteous. The room was excellent, very clean!!! close to the plaza and other site seeing hystorical places. The prices were better than other hotels in the area. The parking was very close to our room, we were able to see our car from our room.

"Very good hotel."

4
16/09/2016

We stayed here before and enjoyed staying at this hotel very much. Good rooms, great staff. Location close to Plaza in Santa Fe. Enjoyed using the swimming pool and fitness center. Overall a very good experience.

"Great hotel"

5
15/09/2016

Great room ... Very spacious with sofa chair & 2 tv's... Room also had balcony which was nice... Bed & pillows very comfortable .. Breakfast was very good, hot and plenty to choose from! The traffic was a little noisy but otherwise great place !

"Great staff - a few issues with the hotel"

3
13/09/2016

The pros: a) the friendly and helpful staff b) the breakfast was one of the best I have had at this or similar hotels c) the indoor pool looked great (we didn't have time to use it) The cons: a) the hotel not only allows pets it actively encourages them (as they are free). b) the hotel cannot tell you which rooms have recently had pets in them (although they say that pets are mostly on floor one). c) the beds are soft and not over comfortable d) the first room I had smelled quite musty I stayed here for a single night. I prefer not to stay at pet-friendly hotels and certainly expect a hotel to restrict pets to certain rooms or at least be able to tell a guest that no pets had been in the room for a certain period. From early evening the couple in the next room were fighting loudly. After a couple of hours I called reception and asked for a room change, explaining the reason. The lady from reception immediately accommodated my move and quickly arrived in the corridor to check out the issue -I felt this was very good customer service. So overall an average rating due mainly to the pet situation.

"Certainly adequate lodging in Santa Fe"

4
12/09/2016

Santa Fe is a fairly expensive place to visit. This Best Western offered a good value, nice rooms with very comfortable beds, typical included breakfas that was well-stocked and tidy. They allso had two PC's available 24-hours a day. There was no area to lounge or enjoy the outside but a very nice-appearing, indoor pool and spa althought we did not use it.

"Honest friendly staff!"

4
07/09/2016

Stayed here for a few days while exploring Santa Fe and environs. Loved the Southwest details in decor. Used the pool and hot tub daily after our many hikes and treks. After leavin the hotel and arriving in Taos, I realized I had forgotten a bag filled with gifts somewhere in my room. The hotel had already left a voicemail telling me it was found and held it for me until I could return! How nice is that! Thank you!!!!

"Comfortable and Good Location"

5
04/09/2016

This place was easy to find for first time visitors to Santa Fe. The rooms were very comfortable and the decor was a notch above most hotels in this price range. There were plenty of restaurants and shops nearby, too. Be sure to stop into the decor shop just across the street. Great prices and better selection than most stores of this type. Back to the hotel, it was welcoming, comfortable, and had the typical breakfast offerings. It was a good value.

"Best Western Santa Fe NM"

3
02/09/2016

This hotel was not anywhere worth the cost - $124 a night - it was located in a marginal area of town (although other hotels were in the area. $59 a night would have been acceptable price - food nearby was good, but you had to cross a very busy highway. internet never did work, and although there was a refrigerator in the room, they could not provide a corkscrew to open a bottle of wine - they gave me a screwdriver to open the wine

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Patricia, Thank you for taking the time to respond to Trip Advisor regarding your recent stayat our hotel. We are truly sorry that you had internet issues during your stay. We have verified the system is up and preforming well. Our rates are very competivitive with the market and August is the busiest month in the popluar tourist destination of Santa Fe New Mexico. Our location is in a busy, safe business district of Santa Fe which includes numerous restaurants, major hotel chains, and the Santa Fe Place Mall. Again, thank you for your comments. Sincerely, John Nygaard General Manager

"3rd floor room REEKED of cigarette smoke!"

2
29/08/2016

Our 3rd floor room reeked of cigarette smoke. Went down to the desk, and the response was, "We'll send housekeeping up." I asked if there was another room because no way would housekeeping be able to do anything about the smells that the upholstery had absorbed from whoever smoked in this non-smoking room. Unfortunately, the didn't have another room for us to move to. They sent housekeeping up with me, and they said they smelled smoke too, but all they could do was to give me a can of air freshener to mask the smell. It was gross. It stank. We opened the window and propped our door open to try to get fresh air in but it was useless. We had to stay there 2 days, and even our luggage smelled when we left. The fact that the room smelled so badly sort of overrules everything else, but in all fairness to the hotel, their pool was beautiful and well-maintained. I was impressed each a.m. at breakfast as I watched them swabbing the floors and washing the windows thoroughly. Breakfast was ok, but beware of their waffle irons which are aged, and despite spraying well with non-stick spray, the waffles still stick and make a horrible mess. One thing I noticed in their guest services book, was their procedures regarding what to do during a Tornado. This totally freaked my 11 year old out, but we told her that Santa Fe doesn't have tornadoes like they do in tornado alley. It may be something to research for those of you planning on staying there, who have kids who may be sensitive to that sort of thing.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Ellen, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are truly sorry for the smoke smell in your room and our failure to properly rectify the situation with a room move due to our full status. We are a 100% non smoking facility but realize on rare occasions the local smoking ordinance is broken. We will train staff to keep these rooms off rent in the future until they are odor free. We are happy you found our pool area nice and well maintained and our breakfast satisfiying. We will replace the waffle irons this week. Again thank you for your comments. Sincerely, John Nygaard General Manager

"Solid in Santa Fe"

5
29/08/2016

The Santa Fe Plus on Carrillo Road was a really good experience. Rooms were clean and we didn't hear the neighbors (including those who lodged with their pets). The staff was friendly and helpful and there was a hearty breakfast each morning. We'd go back again the next time we're heading to Santa Fe.

"A great place to stay"

5
28/08/2016

This hotel is really nice, well priced and convenient to all the attractions in Santa Fe. We were upgrade to a suite with a lovely spacious balcony which is always a plus. We loved the adobe style and little touches such as the beautiful sink and gecko towel rails!! Would stay here again!

"A Great Value and Location"

5
22/08/2016

We were on a road trip through 3 states and stopped in Santa Fe about 1.5 weeks before their "Indian Market." The hotel is far enough away to be peaceful, and close enough to be convenient. It is a very well maintained facility and we had an enjoyable stay. The only inconvenience was some road construction and a lot of traffic going into town. The pool area was clean and breakfast was included, but a busy buffet.

"Good beds, and a nice place to stay."

4
22/08/2016

I have stayed at this property for several years in a row. I have always had great interactions with their people, I've always enjoyed the breakfast, and the beds are good. On the few occasions I have made a suggestion in their survey, they have been very responsive. Santa Fe is a wonderful city to visit, and this is a nice place to stay while there.

"When in Santa Fe I will stay there again."

5
18/08/2016

On my most recent Diners, Drive-Ins's & Dives road trip I stayed at Best Western Plus in Santa Fe. Parking is not the best, and I would suggest that you park by the main doors when you check in so you can use the automatic door opener and then move your vehicle after your luggage is in your room. I am a member of the Best Western Reward Program so I have stayed a lot of Best Westerns in the past number of years. I have to admit, I found my room one of the larger rooms I have stayed at. I did not spend a lot of time in the room. I found it clean and the clean staff was really good. I am not a breakfast person so I cannnot comment on that. I found the location, though not central, is on one of the main drags that got me anywhere I wanted to go. Road construction was a bit of a pain but that is going to go away. My only disappointment was that it has an indoor pool. Being from Canada, our summer is too short and a outdoor pool is something we look forward to.

"Visit with Friends"

4
16/08/2016

Front desk staff was very nice. Rooms are dark. Was extremely disappointed to see that there was no desk in the room with the ability to hook up my laptop and do work while there. I stay in many Best Western Plus' and they all have had desk and working lamp with plug in. Along with lamps that have plug ins by the beds. No here. I didn't consider it a real safe area and was disappointed when we arrived that it was not off the interstate. All other Best Western's have had a nice arm chair or something comfortable to sit in. for the size room we had it only had 2 straight back chairs for the table.

"Great value"

4
16/08/2016

For the traveler passing through a small town, this is a very good place to spend the night. My wife and I have stayed at this hotel many times over the last 20 years. We know what we are going to get and it has not disappointed us a single time. Consistency is important to the tired traveler.

"Clean but a disappointment for an upgraded suite"

3
15/08/2016

This property is clean and safe but I upgraded to a suite and was very disappointed. The 2 room suite had 2 TV's but one of them had terrible picture quality. There wan't air conditioning in one of the rooms (although a fan was provided). The bathtub was very squeaky when showering and the shower surrounds were very cheap. The door barely cleared the toilet bowl and the faucet was too far away from the sink, so water splashed outside of the sink. There was only one alarm clock in one of the rooms and the "view" from the suite veranda was a pawn shop, a road and a Motel 6. The room keys were de-programmed early in the morning of check out, so had to get them re-programmed in order to get back in the room. On a positive note, the room had coffee maker, microwave, small fridge and very comfortable beds. The complimentary breakfast was very good and served from 6AM to 10AM. Otherwise, I will stay elsewhere on future visits.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay at the Best Western Plus Santa Fe. We are pleased you found our hotel to be clean and safe, our complimentary hot breakfast to be very good, and our beds comfortable. We apologize for the poor television reception in one of your rooms and have made the necessary repairs. We also have added a second alarm clock and apologize for this inconvenience. We appreciate your feed back as a tool to continue to improve the quality of our hotel and service. Sincerely, John Nygaard General Manager

"Just OK"

3
12/08/2016

We stayed for 3 nights. We chose this hotel because we booked late & Spanish Market was beginning. So most of Santa Fe was booked and the places we usually stay closer to downtown were 3 times their normal prices. This hotel is about 6 miles from the plaza and most everything. The hotel is older and is beginning to show it. The room size was adequate, but the bathroom was on the small side - think from the 1960's. Very little space to put even your hair brush & toothbrush. I do not travel with a lot of "girlie' stuff and there was barely enough room for the basic stuff for two people. The bed was comfortable and we did sleep well on it. Room did seem clean. As with most hotel rooms, the lighting was not adequate for reading at night. The breakfast is served from 7 - 10 am. The first morning, we arrived at 9:40. There were no eggs, no coffee. no sugar, no butter. There were more people coming down & they were not getting breakfast either. And there was no attendant to notify of these lapses. I finally found someone in the hall and she said "Nobody told me". I'm sorry, but isn't it their job to be on top of this? I finally took Decaf coffee when she brought me 3 packs of sugar (but did not put any out on the counter). Never did get the butter for my bagel. Next morning - arrived around 8:15. Still no sugar. Spoke to the manager at the front desk who said that it had not "come in on the truck". Sugar? Really? Third morning - went somewhere else.

"Okay"

3
10/08/2016

I was disappointed to see this was located right next to the pawn shop. Decor in the room was dark and rather depressing with the poorly lit space. Staff at the front desk was super friendly and provided great recommendations for local places to eat which u really appreciated. In spite of the friendly staff, I'd look for another place to stay next time I'm in Santa Fe.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay at the Best Western Plus Inn of Santa Fe. We are pleased you found our staff friendlly and accomodating. We are located in a safe, busy commercial area of Santa Fe dotted with many hotels, restaurants, and shopping options. Our guest rooms are decorated in the "darker Southwest style" which is popular for many of our guests. We do plan to replace our guest room furniiture and improve our lighting in the upcoming months that will help brighten our rooms. We do appreciate your comments. Sincerely, John Nygaard General Manager

"Nice, comfortable place to stay while touristing."

4
10/08/2016

I have stayed at this property once a year for the past 3 years. A group of friends and I go down to Santa Fe each summer to go to the Opera and to do touristy things in Santa Fe. I really like staying here because the breakfast is well stocked with lots of options, the beds are really comfortable, and the people are all exceptionally nice. I would say this is an older property that has been well kept, and lovingly managed.

"Really nice hotel in a commercial area"

5
09/08/2016

Cerrillos Rd is a main street leading to the historic area and it is crowded with fast food joints, bargain motels, car dealerships, and assorted shops. This hotel is not located in a resort area and it is not walking distance to any attraction. Nonetheless, it is a really nice hotel. The rooms are clean, the amenities are plenty, and it is highly recommended, especially at this price point (under $150/night). I don't really plan on visiting Santa Fe again but if I were to, I'd book my stay here.

"Stay at BW Plus Inn - Santa Fe"

4
09/08/2016

Overall we had a good stay. The breakfast was good. The staff were very helpful and friendly. Only issue was a window that leaked and it ran down the AC unit and wall. Perhaps that is why the room smelled moldy.

"Comfort and care"

5
07/08/2016

Our dogs stay free. The staff is friendly and knowledgeable. The breakfast is above average for motel breakfast bars. It's in a good location with amenities nearby. A short drive to the plaza. We come here with friends every year for the opera, and think this is a great, quiet place to stay. The dogs recognize it and relax in stress-free comfort. We love this place.

"Everything you need except the Plaza"

5
06/08/2016

If you don't care about being in walking distance of the Plaza, this hotel has everything you need and is a better value than the rates downtown. Decor is attractive, rooms clean, has an indoor pool, and has a good breakfast.

"Santa Fe"

5
06/08/2016

Very good location off the interstate and lots of restaurants and retail in the area. Close to the Meow Wolf museum which we enjoyed, less than 10 minutes from the plaza. Staff was friendly and gave us a good recommendation on some local Mexican food.

"Clean and friendly"

5
06/08/2016

I love this pet friendly hotel. The fact that they don't charge for pets is a bonus! It is clean and always a pleasure to stay at. I come here every May and July on my way to and from Michigan. The service is top notch, the grounds and rooms are clean and the staff is always helpful and friendly. I love that there are other pets around too!

"Beautiful hotel, excellent breakfast, but..."

4
05/08/2016

The hotel was beautiful and clean, the breakfast was delicious, but the only downfall was the fact that it was a bit pricey. If you don't check in early, use the pool, get up early, and eat breakfast, paying that much for a hotel is kind of pointless. Overall, we enjoyed our stay, but they put us in a room right next to the back entrance, so I was awakened all night hearing people come in and go out to smoke...

"Good location, great value and comfort..."

5
01/08/2016

Best Western Plus Inn is located a short drive from the Plaza and other historic Santa Fe landmarks. However, what the hotel is lacking in location, it makes up for in service, comfort and value. The rooms are nice, with a Southwest feel. There is plenty of room if traveling with kids and pets, or for a girls' weekend. Breakfast is a standard buffet with some hot options - powdered scrambled eggs, waffle iron, etc. They had water, lemonade and coffee available in the lobby all day. Although it is a pet-friendly hotel, it didn't have that pet0friendly smell or look - you wouldn't have known pets were allowed there if not for the guests walking their pets in a grassy are in back! The pool was large for an indoor pool, and they had a nice patio area for seating if you wanted to enjoy the evenings. We will absolutely visit this hotel again, with or without the puppy!

"Good value for money in a central location"

5
30/07/2016

We spent 2 nights at the Best Western in Santa Fe and picked it because of its value-for-money promise along with a combination of other nice amenities such as Wifi, pool, free breakfast and parking. It´s a 10 min max drive to old town Santa Fe where parking is no issue and rather cheap. we parked twice directly in front of the church which was excellent for walking through town. we had a room with 2 queen beds which were nice. Room and bathroom are tops in order, no comments required. The furniture was ok, the room was spacious enough for 4 and 2 large suitcases and a couple of smaller day-packs. We did like the wall deco in a light brown brushing technique, picking up the pueblo style nicely. The breakfast was absolutely ok, all the usual suspects in a separate seating area that can get crowded at peak times. We asked for bagels to be refilled which was done immediately. The kids enjoyed the pool, which is not to big but very nice. We went downtown for dinner (Chez Mamou-very nice) but there are several diners around as well. The hotel in itself is worth the rates they charge but even more so compared to some of the downtown hotels which offer only relatively little extra quality compared to the double or triple pricing (and I am not talking of historic luxury hotels right downtown which are a class higher and in center of town). We can only recommend this hotel.

"Vacation in Santa Fe, New Mexico."

5
27/07/2016

Good location, clean and good service. However, during our stay, we smelled something awful in the room. Could not figured out the smell. Until we decided to move the TV stand. There, behind the credenca was a dirty diaper. I told the manager and our way out. Just a small thing. Next time, I will do a walk thru.

"Ok location, clean room, friendly staff"

4
22/07/2016

The room was clean, breakfast was also good and what we really found convenient was the bus stop close to the hotel to go the Santa Fe's city centre. Parking might have been easy but not that particulat day cause there was an oldtimer show so all parking spaces were reserved for the oldmobiles. Staff was friendly as well!

"Trip to Santa Fe"

5
19/07/2016

Fantastic service ~ close to everything ~ room spacious and extremely clean. Excellent breakfast as well! The staff was fantastic ~ very helpful! Highly recommended! We used this hotel for a home base and made several day trips exploring the beauty of Northern New Mexico!

"Hotel Stay"

4
18/07/2016

This hotel provided excellent service and breakfast. Rooms very clean. Locations was near shopping mall, fast food restaurants, and gas stations. Location of this hotel several miles near the historic center of Santa Fe.

"Hits but a miss"

5
18/07/2016

Stayed 5 nights at this hotel. We had an upgraded king which was very nice. No complaints about the hotel. Extremely clean, beds comfortable, location excellent. Breakfast was the standard BW fare and okay. Hotel was full every night we were there. Only complaint is with the front desk staff at check-in. One actually admonished me for booking our stay through an on-line site (which I always do). In fact she was rude. In all our nights there, no one ever acknowledged us leaving or returning. The staff at check-out were very nice as well as the housekeeping staff.

"Older Hotel"

3
13/07/2016

The pictures that you see on trip advisor are basically for the upstairs suites. If you choose to get 2 beds you will be put in the downstairs. Also, the only rooms that are handicapped accessible have 1 king bed and a pull out sofa. This does not work for our family. Also, the only handicapped parking is at the back of the hotel. You have to go around upon check in if you wish to get a wheelchair up to the front desk. This is very difficult to load and unload then load up again. The hotel is musty smelling but clean. The staff was very helpful when my son became ill during the stay. The breakfast was average. I will reconsider before making a reservation here again due to the lack of handicapped accessibility.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are pleased our staff helped out with your ill son during your stay and you found our hotel clean. We do have double queen rooms on all three floors and are pictured on our website. Our handicap parking is accessible to the front desk from the rear door, about the same distance as the front door. We will look at adding another spot in the front. Thank you for your comments. Sincerely, John Nygaard General Manager

"Holiday Stay"

5
13/07/2016

Well priced and convenient hotel for our 3 day visit to Santa Fe. Breakfast was a major plus for us. Was our 2nd visit to this hotel within 6 month period and the quality was consistent. Would recommend this hotel.

"Clean, Comfortable"

4
07/07/2016

If I had seen some of the the less savory reviews of this hotel before making my reservation I probably would have reconsidered. Nevertheless, I had a perfectly fine experience: the staff was alright, the room was clean and comfortable, good wifi, only minimal noise and I got a good sleep, breakfast was decent, and, to my surprise, there was a pool (which I did not use). I came here to sleep, shower, and eat and I was satisfied with this hotel for those goals.

"Very nice"

5
06/07/2016

As with the majority of Best Westerns we stay at, we were happy with everything at this hotel. This was another one night stay for us, one of about 10 in a two week period. The room was great, comfy, clean. We would stay here again if we are in the area again. Grounds were well kept as well. This is , for me, a personal thing; I hate those coffee makers that all hotels have!

"Clean and Comfortable"

3
03/07/2016

The room is nicely decorated. It had a refrigerator. The shower was good. The linens were good. The pool was very cloudy with a greenish overcast. The water was not warm. If you have kids, you can not relax in the jacuzzi while you watch them swim because the jacuzzi is in a dropped down private area from the pool. That was a major let down, especially because the pool was not warm. On top of that, the jacuzzi was heated, but the jets weren't working. We most likely will not be booking the BW again in the future. They do have a complimentary breakfast served in the a.m.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay in Santa Fe. We are happy you found our guest rooms nicely decorated, as well as clean and comfortable. We are truly sorry for the cooler water in our swimming pool and have made the necessary temp and chemical adjustments to warm and clear it up. Sincerely, John Nygaard General Manager

"Loved this place."

4
02/07/2016

friendly staff, good breakfast, pool okay, very nice to our schnauzer! Very comfortable and pretty lobby and room decorated Santa Fe style. Good value for the money. very easy to find downtown Santa Fe and close to many other attractions in the area.

"Loved this hotel!"

5
01/07/2016

This hotel is decorated in Santa Fe style. Loved it. Beds were very comfortable and the little seating area with a couch was really a nice touch. The front desk staff was extremely helpful on where to eat. Had a nice indoor pool and hot tub. The complimentary breakfast was a cut above your average ones.

"Best Western PLUS Inn of Santa Fe"

4
30/06/2016

We like this hotel and have stayed at it It is a good value for the money. The decor in the lobby/reception area is so pretty and homey. The rooms are nice, clean and comfortable. The breakfast is standard, but nice. The breakfast room is small when full and the overflow people have to eat by the pool, which is kind of awkward.

"It's okay - but not great"

2
30/06/2016

In a nutshell: Pros- Complimentary breakfast Good price (if you have a discount) Friendly staff Nice bed Cons- Older exterior look (not a big deal) Rooms are in need of repair: - Tattered carpet - AC didn't work well - TV remote didn't work (was replaced) - Bathroom wasn't cleaned well - Some light bulbs burned out in room Complimentary breakfast: - Spoiled milk at breakfast (2- small cartons) - Quality of some breakfast items not very good - Ran out of breakfast items well before closing (10AM) This BW isn't horrible, but it shouldn't be a PLUS. I like BW, but this spot needs a little TLC. Hope this helps.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Scott, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are pleased you enjoyed our complimentary breakfast and found our staff nice. The exterior look of the hotel is designed with "Old Santa Fe " decor in mind. We aplogize for the repair issues in your guest room and have corected these. Sincerely, John Nygaard General Manager

"BARKING DOGS NON-STOP"

3
29/06/2016

Tried this Best Western Plus after reading TA reviews. Was disappointed for a number of reasons. i usually prefer Contemporary, but since we were staying in Santa Fe, from the pictures, it looked like local decor. However, it seemed to us, very dark, and basic. I have no idea why it is a PLUS Best Western. The hotel seemed old to me and not fresh. Bed was comfortable. Biggest problem was that they allowed pets in hotel. We heard a dog barking on first day, intermittently but on the day we were checking out, a dog barked nonstop for 4 hours, until we checked out. I complained several times to front desk clerk but she appeared to do nothing, until I complained a third time and insisted she call owner on his cell phone. Owner told me they had a "pet policy" but the policy is worthless if they don't enforce the rules.They called the room after I spoke to owner, but folks had left room i guess for day, and hotel did not have their cell phone. Clerk told me they had 10 pets in hotel that day. They also did not have pet only rooms. We love dogs, but don't enjoy staying in a hotel that penalizes folks without dogs. We were not happy. We will never stay here again. We feel we made a mistake staying at his particular pet friendly hotel, as such. WE DO NOT RECOMMEND YOU STAY HERE. Feel I am being very generous giving them a 3 rating for above reasons.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear John, Thank you for taking the time to respond to Trip Advisor regarding your recent stay with us. We are truly sorry for the noise caused by unattended pets during your stay. We are a pet freindly hotel and do not charge a pet fee but require the guest to sign a pet agreement that states pets will not be left unattended. We will work to be more diligent in enforcing this policy in the future. We aprecciate your coments. John Nygaard General Manager

"Enjoyed stay"

5
27/06/2016

My group and I enjoyed the comfort of our stay at this hotel. The staff was very accommodating, courteous, friendly.Everybody liked the ambiance of the hotel. The beds are comfortable, the rooms are clean. Keep up the good work.

"Very comfortable and good location"

4
26/06/2016

Comfortable, clean, and convenient. I had family staying in the RV park nearby, so we were only a short walk from each other. My room was on the ground floor, but was quiet and very comfortable. The hotel was clean. Staff was gracious. Breakfast offered a variety of choices.

"Great place to stay!"

5
26/06/2016

We stayed in the 3 bed suite and it was great. We did a girls trip and it was nice to have our own bed. The staff were very helpful with directions each morning and also with restaurant recommendations. Breakfast was well organized and offered a variety each morning. It was nice to have a pool and hot tub after a long day. Location was great. It was only about 4 miles from the plaza.

"Much Improved This time"

4
25/06/2016

We have stayed here on several occasions and this time most everything has improved. The rooms were pleasant, the bath much improved and the rooms seem larger maybe it is the decor. Breakfast room very busy @ 7:00 am but seating seemed better. I would say this room is worthy of another visit!

"Very Nice and a great value"

5
25/06/2016

I had a suite with a balcony. The hotel was very clean, beds comfortable. My room had beautiful decor and offered a nice separation for my son & I. Breakfast was very good, with a wide variety of fresh hot items. I would definitely stay at this hotel again if ever in Santa Fe. Best hotel I stayed in during my 8 nights in New Mexico. Also very close to the down town Historic District and the Interstate if wanting to explore the surrounding area.

"Convenient Location"

3
24/06/2016

Stayed here 3 nights in March 2016 using rewards points. Location was perfect for people I needed to visit. Located on main road, convenient from freeway. Many restaurants and shopping areas nearby. Room size was adequate and clean. Has a pool and Jacuzzi but I did not use due to busy schedule. Breakfast area is small and crowded. All in all a decent stay.

"Really great western decor"

5
23/06/2016

The staff here were very friendly and helpful and room was great! It had a little kitchen and a cowhide style shower curtain. The furniture in the lobby was outstanding and I wish I could take it home. We'll stay here again! And next time we'll be sure to have our swim suits for the nice pool and hot tub.

"Nice hotel"

4
23/06/2016

Clean and comfortable hotel. The rooms are good and comfortable. The hotel's personnel are high skilled and helpful. The hotel's location is peaceful but a bit far from the center. The breakfast in the hotel is just normal American style, so for people from Europe it would be bit poor.

"Best Western, Santa FE, NM."

5
20/06/2016

This a very clean and well operated Best Western. The staff is friendly and helpful and the hotel in general is clean and well maintained. Highly reccommend it to anyone staying in the Santa FE area. It is also very centerally located.

"Nice Shower Head and Comfy Beds"

5
18/06/2016

The hotel was great. Nice room. I loved the shower head! I didn't use, but the pool area is great. I just sat at the pool area, very inviting though! I slept very well, the beds weren't hard and not to soft, just right. If in the area, we'll stay there again!

"Best Western of Santa Fe"

5
16/06/2016

The staff at this hotel were the best. They made every effort to help make our stay wonderful. We made reservations months in advance and they remembered us when we check in. Throughout our stay they were extremely helpful in very manner. Recommending dinning locations, providing extra amenities and just very friendly. The rooms were clean and modern. We enjoyed the breakfast each morning and the pool every afternoon. We had a large group with numerous vehicles and parking was never an issue. We would highly recommend to anyone planning to stay in the Santa Fe area to visit this fine hotel.

"Great hotel for the price"

5
14/06/2016

All the staff with whom we interacted were helpful and friendly. The room was very large, well decorated and comfortable. The breakfast was nice, the grounds clean and we loved the balcony. Will stay again.

"Dogs love it"

5
14/06/2016

Great host for dog friendly hotel. We always stay here when going to Santa Fe. Great location to most everything downtown, an not downtown. The staff is awesome, an accommodating. We will stay here again, an again. .

"Awesome staff make this place awesome"

5
12/06/2016

The reception staff went out of their way to assist with all our queries. Very clean, not far to walk to some restaurants. Aircon worked which was great. Great place to stay, not far to drive to plaza. Great indoor pool, breakfast included. Parking right outside

"Great sleep"

5
11/06/2016

Great place to stay. The rooms are very clean and comfortable. The desk staff was extremely helpful. The room are decorated in the Santa Fe look. The beds are comfable with big pillows. It included breakfast. The price was also affodable especially booking with TripAdvisor.

"Great nights sleep!"

4
10/06/2016

I stayed two nights, the beds in our room were very comfortable. The room was clean, had a fridge and even everything we needed. The clothes dryer was not working in the laundry, however the staff took our friends washing and dried it which was appreciated.

"Charm Comes with a Price"

4
09/06/2016

More expensive than most Best Westerns. The room was clean and well-appointed. The AC fan rattled all night in the King upgrade. Breakfast room crowded and east windows had no blinds to keep the glaring NM sun out. If you like Southwestern charm- this is the place for you.

"Great for the price"

4
05/06/2016

I thought this hotel was great and it wasn't too expensive. They allow dogs of all sizes, which we had 2 of, offered free wifi, free breakfast, and everything was clean and nice. They have a pool and exercise area that looked nice as well although I didn't use them.

"Santa Fe stay"

5
05/06/2016

We enjoyed our stay in Santa Fe and will definitely return for another visit later this year. The Best Western Plus of Santa Fe was a great place to stay. The staff was especially helpful and cordial.

"It's a secret!"

5
31/05/2016

Near but not in downtown Santa Fe. A well kept secret easily accessible from interstate. Good spacious rooms with southwest flavor. Breakfast area is well done, recently upgraded. Hits the spot. Try it and see.

"The decorations were so warm and inviting"

4
29/05/2016

The sink in the room was so beautiful. Had a great stay, the room was nice and we were very comfortable. We stayed on our way to Arizona and then again on our way back. We always stay at Best Westerns and this one was a step above

"Better than in the past"

4
28/05/2016

We've stayed at Best Western Motels in the past and have had terrible experiences. They have made some improvements. However, we stayed in a Best Western in Roswell,NM that didn't have an elevator. Won't make that mistake again. It was a real hassle to try and lift suitcases up two flights of stairs.

"Great Hotel"

5
26/05/2016

Very nice décor. Great location. Wonderful staff. Everything was just perfect. Will come back to stay there again and again. The staff was friendly and very helpful in every way. Our room was very quiet.

"Excellent"

5
23/05/2016

highly recommend to family or friends, will return on personal visits as well as business related. shopping close by and friendly at check in and check out. Stayed on 3rd floor and it was nice and very quite

"Sante Fe Stopover"

5
18/05/2016

Beautifully decorated room. Very well appointed. Very clean and would have loved to stay. Wish we could have extended our stay. The breakfast selections were very good. The staff excellent too. Next time we will plan to stay longer.

"Excellent Hotel"

5
17/05/2016

Excellent Hotel, check in was fast and efficient, staff is wonderful, located in a nice part of town. Very friendly staff, room was clean and spacious, excellent part of town. Really enjoyed our stat in Santa Fe at the Best Western Hotel. Would recommend this hotel to everyone.

"Comfortable"

4
16/05/2016

This is a very Pet friendly place There is a Small area for dogs, but not very clean. Room was small yet very clean and adequate. Breakfast good and welcoming each morning. The staff very helpful. Laundry and fitness room accessible.

"Friendly and Very Clean"

5
14/05/2016

We were here for two days in May 2016. The Hotel was decorated in Santa Fe furnishings and accessories. Very clean environment and friendly helpful staff. We had a dog with us and the room was fresh and clean. The breakfast that was complimentary, was hot and good. If we are ever in the area again with our dog, we will be back.

"Welcoming to Late Guests"

5
14/05/2016

Our tour bus broke down, which meant our exhausted group didn't arrive until after 11:00 p.m. We were welcomed, directed swiftly to clean, well-appointed rooms with the best beds ever. Great linens and thick towels. Breakfast was ample and the coffee good. This is off of Cerillos Road, but you aren't in downtown Santa Fe. However, it didn't take much to get to the plaza the next morning. I'd stay here again.

"False advertising"

2
07/05/2016

Not all king suites have a balcony. I called the front desk before I booked a room they said that only the king suites or family rooms had a balcony. I specifically booked a room because I was under the impression there was a balcony. There was not. There were no other balcony rooms available so I got a tacky pseudo southwestern Santa Fe style king suite for the exact same price. The front desk person couldn't find my reservation I booked through this site. Save your money and stay somewhere else.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Dana, We are truly sorry for the reservation misunderstanding for May 7. After some research, we discovered your reservations were canceled by the reservation channel you booked with, Booking.com. All of our King Suites are rented as balcony rooms, the two in question are used as upgrades and not sold as balcony king suites. Our guest service representative offered the best alternative suite we had available and we apologize that this room did not meet your expectations. Sincerely, John Nygaard General Manager

"Great hotel for pets- great bed"

5
07/05/2016

Very accommodating to my little dog. They greeted him like a person. The beds are wonderful with nice linens. Excellent service and great price. Best deal in Santa Fe. Staff went out of there way to make sure we were happy. I will stay there next time.

"Poor Location"

2
04/05/2016

This BW is between a Pawnshop & Manny's Auto Sales on Cerrillos Rd - an ugly commercial area about 4.5 miles from downtown Santa Fe. The hotel is clean but very old and the air conditioning unit sounded loud and sometimes LOUDER so that we did not sleep well, until we finally opened a window. The rooms are dark and the decor is very brown. We stayed here because of good reviews but would not recommend it.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Sandy, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. Our hotel is located in the busy and convenient Cerrillos Road commercial district, home to the Santa Fe Place Mall. We share this area with numerous restaurants and such lodging establishments as Hampton Inn, Holiday Express, Marriott Courtyard and the Double Tree. Our hotel was built in the 1990's and is tastefully decorated in the "Old Santa Fe" decor. Sincerely, John Nygaard General Manager

"Met expectations"

5
03/05/2016

I expect clean, comfortable, and professional. This place did a good job of meeting my expectations. We have been here before & will be back again. My family all enjoyed the clean, quiet rooms. the breakfast was above average. the fitness room was a great way to start the day.

"Perfect for the Night!"

4
29/04/2016

We were spending one night in Santa Fe and choose to stay at the Best Western. We found it for a great price compared to the other hotels in the area. The hotel was clean and the staff was friendly. The lady at the front desk even recommended us a nice local restaurant that was just down the street. Which turned out to be very good! Also in the morning they have a decent spread for a free breakfast buffet. I was happy with our hotel room. In was a decent size and was clean. The pillows were a little weird. They weren't shaped like regular pillows they were little squares. I would of preferred regular size pillows on the bed. Other than that I have nothing bad to say about the room. The location is not bad. It is a little outside where the downtown Santa Fe area is. It is a very short drive tho. If we are ever in the area again I would stay here again.

"NOT for light sleepers! "

2
24/04/2016

My #1 priority when paying for a hotel is "can I get a solid night's kip here", and the answer for this place is "no chance", hence my low rating. It's a shame because it's otherwise a nice place, beds, bathrooms, public areas all very pleasant. But as a few others have said, my god this place is constructed from cardboard. Or something that transmits noise better than cardboard - tin trays perhaps. Been here 2 nights now, asked for a quiet room because I sleep lightly. We're on the top floor at the end of a corridor, but even that won't help you when someone closing a door 3 rooms down sounds like it's next to your head! So far the latest we've managed to stay asleep has been 5.30am. So, if you're at all sensitive to noise, skip this one!

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
We are truly sorry for the noisy conditions you encountered this past busy weekend at our hotel. We are adjusting all hinges on our new doors so they close more slowly. We are pleased you found our facility otherwise pleasant. Sincerely, John Nygaard General Manager

"Renovate and replace the A/C units that keep you up all night."

2
20/04/2016

Front desk staff very friendly and helpful but the good stops there. Older property that needs the bathroom updated badly...Shutters on window don't keep out the huge spot light trained on the building and into your room all night along with the absolutely annoying HVAC wall units...Why hotels use those darn things is beyond be. They are very noisy, inefficient and just don't work right. First room, the unit sounded like it was a rattle trip. Changed rooms but as the evening wore on, louder and louder. Shower was terrible. Breakfast? Those hockey puck microwave "omelets" they call em and undercooked sausage. Tiny room for breakfast. Renovate, renovate, renovate.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are pleased you found our staff helpful and friendly. We are truly sorry about the shutters in your room and have inspected all to ensure they are blocking outside light. This property did go through an extensive 1.5 million rennovation in 2010 and have made yearly upgrades to our common spaces in both 2015 and this year. You are right, our AC units are common in the hotel industry, espccially when central heating and cooling are not pratical. Sincerely, John Nygaard General Manager

"DO YOU HAVE POINTS? THIS IS THE PLACE"

5
20/04/2016

What a wonderful experience at this Best Western. Enough points to stay free and we had a great room with a jaccuze, fridge, coffee pot and microwave. A wonderful couch that was clean and fresh. The room was huge and decorated to the tee. The front desk help was wonderful; and directed us to a great eating place. The breakfast in the morning was outstanding and I can only say. STAY THERE IT IS THE BEST.

"The good and not so good."

3
20/04/2016

The front desk person, Megan, was friendly and very helpful. She made excellent suggestions for local food and attractions. She also pointed out AAA discounts. The homemade biscuits were delicious too. Now the not so good. The room AC turned off in the night so we woke up at 3 sweating. We turned it back on but it looks like it is on a timer. The bathroom is on the small side as well, and the lighting is very dim, even with all 3 lights on, it was still too dark.

"Huge, clean room!"

5
16/04/2016

Stayed overnight on our way across country. Our room was huge with a very nice southwest decor. In room jacuzzi tub was really big but strangely shallow. The front desk staff were super friendly and very helpful. I would definitely stay again!

"Clean, comfortable!"

5
15/04/2016

Last minute check-in because we had to leave the Comfort Inn (NOT THE INN AND SUITES) due to some smell and other issues and do not recommend staying there. Very pleasant staff, clean comfortable beds. Morning breakfast was the usual ones you get. Very clean eating area, though. I have nothing negative to say about Best Western Plus hotels in general.

"Our compliments"

5
10/04/2016

Last year we chose to stay at this Best Western PLUS in Santa Fe, NM enroute from AZ to Canada. We were very impressed with the ambiance, value, location, front desk staff & amenities (full breakfast is lovely!) As a result, we returned last week & will reinforce what a wonderful property this is!

"Very noisy hotel"

3
09/04/2016

The hotel itself is nice. The room is clean, comfortable bed and well appointed. The construction of the building itself is horrible. YOU CAN HEAR EVERYTHING! I can overlook a lot but this was terrible. You can hear people in the halls, in the next room, doors slamming etc etc.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Geoffrey, We are terribly sorry about the noisy conditions in our hotel during your recent stay. We are in the process of rehinging our new doors so they shut slowly on their own. We are pleased you found our rooms clean and well appionted. Thank you for taking the time to respond to Trip Advisor. Sincerely, John Nygaard General Manager

"Great hotel!"

5
08/04/2016

I frequently travel because of business, and sometimes have no time for a good lunch. The Best Western breakfasts are extremely helpful to stay active for entire business day. WiFi was fast and stable in the room. The room was cleaned each day. Overall, it is a very comfortable place with great breakfast and nice location to reach Santa Fe downtown (about 10 min driving) and Interstate 25 (about 10 min driving). I did really enjoy staying there.

"Excellent"

5
04/04/2016

Clean, quiet. I've stayed 3 nights 4/1-4/4. The breakfasts are good - what I expected - Scrambled Egg & sausage, Cheese Omelet and thin sliced ham, homefries (real), french toast. varies slightly. make your own waffles. Coffee/Juices/Milk. Store bought pasties. I enjoyed the pool & hottub, going before the kids finished their supper,. The only "off" thing was a light bulb in a swag lamp. I really liked the walk in, tiled shower with a bench, with it's suit hook to drying. The iced tea in the lobby, with share a book is very nice. If I'm here with family next time, I'd come here. Yes, It's not downtown. $10 to park behind the cathedral. Higher prices for everything - this works well. Close to walmart for extrras,like a quart of fresh strawberries. Good one!

"Great Stay"

5
31/03/2016

We just enjoyed a wonderful few days at the Best Western Santa Fe. The room we had was on the third floor and we never heard a sole. It has a fantastic complimentary breakfast buffet, (eggs,sausage,waffles,bagels,cereal, potatoes and more) a nice pool and hot tub area. We had brought our bikes with us and the front desk was kind enough to allow us to store our bikes in the front office rather than leaving them on our car in the parking lot. It's about a 5-7 minute drive from downtown.

"Comfortable Motel"

4
28/03/2016

The Best Western PLUS Inn of Santa Fe was comfortable and welcoming. We enjoyed the indoor pool and hot tub. The breakfast was fine--good potatoes and sausages though the eggs seemed like made from some package. Our room was well-decorated. Lighting could have been better. All and all we felt good about the motel.

"noise level"

4
28/03/2016

Overall a great place and great staff. Very clean and lots of amenities! The only problem I had was the noise level. Although this was not the hotel's fault, seems the walls and floors are paper-thin. You can hear every little noise that everyone is making.

"Handicap accessibility"

2
26/03/2016

My poor rating is based on accessibility not the staff or the room. All handicap parking is on the backside of the motel and the entrance is by a key card as the door is locked. Why would you have self opening doors in the front and handicap parking on the other side of the building, I guess the owners have never used a wheel chair or a scooter or even asked anybody about accessibility! I hope this problem can be corrected so even a handicap person can come and go as easy as anyone else! Thank you Don Peterson Minnesota

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Don, Thank you for taking the time to respond to Trip Advisor regarding your recent stay at the Best Western Plus Santa Fe. We are pleased you found your room nicely decorated and clean and our service good during your stay. We are truly sorry for the lack of Handicap parking in logical locations such as near our automatic doors. We appreciate your comments and will add accessible parking spots adjacent to the front entrance that has automatic sliding doors. I will ensure this is completed within the next two weeks. Sincerely, John Nygaard General Manager

"Santa Fe Getaway"

5
24/03/2016

Loved the location was central to everything. The mall and shopping were just minutes away. The plaza was just minutes away and the staff were friendly. The laundry rooms dryer could use a tune up but besides that the hotel room were well decorated very southwest and clean!!

"pac"

5
20/03/2016

this hotel has excellent service. it is conveniently located near restaurants and I-10. I will stay here again and will recommend this hotel to my family and friends. I also found this hotel to be clean and the staff were courteous. I stayed several days and there was always something different for breakfast. they had great evening snacks with something different every day.

"Great stay!"

5
18/03/2016

Best Western is a clean and convenient hotel to stay in. The rooms are spacious and relaxing. It also had a great breakfast. Lots of choices. We didn't have a chance to use the pool, but it looked great.

"Very Nice"

4
16/03/2016

Comfortable rooms! Clean, and nicely decorated rooms. Beds were soft but in a good expensive way. Delicious breakfast, with lots of choices. You may experience loud traffic in early morning. Other than that, very nice stay. Hotel a long way from Plaza.

"Nice, clean stay"

4
15/03/2016

Easy to find hotel, clean room, up to date, nice decor, and good breakfast options. The only complaint I had was that there is hardly any parking, but that's not the hotels fault. It's also pet friendly and I was happy to bring my pup on this vacation.

"Amazing"

5
15/03/2016

This hotel is very clean, staff is super sweet and helpful, bed are super comfortable, and BK was delicious. It is convenient to Wal- Mart, downtown, mall, and many restaurants. It was only 35 away from Casino!! I would highly recommend this hotel to family and friends. My husband and I would stay at Best Western Plus again.

"Excellent"

4
14/03/2016

Best hotel/motel we have ever stayed at. Very nice accommodations. Big room! Excellent breakfast Out-of-the way location for our travels but would probably stay here again. This hotel is about 5 miles from the square in Santa Fe so basically, it's just a place to sleep. For the price, it's a good deal. Rooms are comfortable.Very helpful and professional staff. They were able to answer all questions and direct us to the many good restaurants.

"Good value for Santa Fe"

4
11/03/2016

This hotel is about 5 miles from the square in Santa Fe so basically, it's just a place to sleep. For the price, it's a good deal. Rooms are comfortable and staff is helpful and friendly but if you want to see Santa Fe you'll need to drive and park near the square.

"A reasonable stay that was very nice!"

5
10/03/2016

Had never been to Santa Fe before. The downtown area was frustrating and so glad we headed out of town a ways and found this Best Western. The young gal at the front desk was very gracious & most helpful with dining choices. Our room, although a little outdated, was perfect. Very quiet. The breakfast was the best we had on our week's adventure.

"No Title"

5
10/03/2016

Best hotel/motel we have ever stayed at. Very nice accommodations. Big room! Excellent breakfast Out-of-the way location for our travels but would probably stay here again. It is not convenient to Hy 599.

"free trail mix all day"

5
07/03/2016

Guys there is free trail mix all day long. Where else do they do this ? I want to go there. You could skip the cost of lunch by taking some trail mix and fruit with you as you enjoy your day in Santa Fe. The hot tub is always clear and clean, good pool for the kids to enjoy. Very clean rooms. I will be back, thanks.

"Best Best Western"

5
01/03/2016

The only thing wrong with this hotel is that it is not downtown which is reflected in the price. Very helpful and professional staff. They were able to answer all questions and direct us to the many good restaurants.

"decent stay"

4
29/02/2016

The rooms could have been a little cleaner and the whirlpool didn't work but the staff was so friendly and courteous. All in all we enjoyed our stay. The staff made up in personality and friendliness any shortcomings.

"Nice Southwest flavor"

4
24/02/2016

Very nicely updated and maintained property. Warm, fresh decor. Check in quick and easy. All staff courteous and friendly. Many restaurants nearby, some within walking distance. Our second floor window opened to let in that fresh New Mexico air. Decent choices for breakfast. Dining area can be a little overwhelmed during rush hour so patience helps.

"Feels like Santa Fe"

5
23/02/2016

What I like about this hotel is that it feels like Santa Fe without the high prices. Most hotels of this price range are the same and if you go to different towns you can be assured of the same hotel on the inside. This Best Western is different but the price is still the same! Both inside and out the hotel looks like the historic southwestern atmosphere of Santa Fe. We spent a weekend here with grandparents and kids and had a blast. The front desk staff was very nice and accommodating and the pool area was really nice for my kids. A bonus is that the hot tub is down in its own area so we could relax in peace while the kids played loudly in the pool area. We enjoyed our weekend here, it really felt like we got away

"Sleep in your car instead"

1
21/02/2016

The front desk staff were chilly. The room decor was beyond kitschy. The bathroom was extremely cramped. My neighbors slammed their doors over and over. Between 9:30 PM and 11:00 PM I counted FIFTY door slams before I just gave up. A dollar's worth of cheap weatherstripping would reduce the noise of the door banging against the frame; too bad the management apparently spent all their money on baby-poo colored sponge painting in the guest rooms.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Guest, We are truly sorry we failed to meet your expectations this past weekend. We apologize for any excess noise and will recheck all doors to make sure they have adequete weatherstripping and the hinges are set to close slowly. We are proud of our classic "Santa Fe" decor throughout the hotel as our most our guests will attest. Sincerely, John Nygaard General Manager

"Valentines Weekend Bicycle Trip Around Santa Fe"

5
15/02/2016

For Valentines Day weekend, I planned a bike trip around Santa Fe for my wife and I. We rode the Rail Runner train up to Santa Fe with our bicycles, toured a lot of Santa Fe you would not normally see with a car and then rode to the Best Western. I read the TripAdvisor reviews (which were very good) before making reservations which eased my mind about the choice. When we checked in, we were immediately upgraded to a suite which was really nice and unexpected! The hotel was fantastic, well kept and everyone was very friendly. The breakfast was nothing short of fantastic (we have NEVER seen french toast at free morning breakfast in a hotel before). Although the dining area was pretty busy while we were enjoying breakfast, the staff kept the serving trays stocked. Apparently a LOT of people heard about this Best Western because there were a lot of travelers from many different states and foreign countries. We left on Sunday morning and had a leisurely bike ride back to the train station and a relaxing train ride home. Thank you Best Western for being a wonderful part of our Valentines Weekend adventure!

"Santa fe disaster "

2
13/02/2016

The hotel had been remodeled, the pillows were small not full size, the breakfast area was dirty and the food was not replenished the eggs were salty and the staff did not take care of the area. Asked for a room that was gonna be quiet but there was a fight and some one slamming doors. Just was not impressed at all for being in Santa Fe. Next time I will spend the money and go somewhere else.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Rachel, We are truly sorry we failed to exceed your expectations this past President's Day weekend. We apologize for any excess noise but are happy our staff did block your room on the upper floor, at the end of the hallway, and with only one neighbor to minimize any noise. We will make staffing adjustments to ensure our breakfast area is well maintained an our complimentary hot and cold items are well stocked during peak weekend periods. Sincerely, John Nygaard General Manager

"good alternative to high priced downtown Santa Fe"

4
02/02/2016

friendly staff experience during reservation and check-in process. Quiet rear-facing room with mountain view. Comfortable 2-QN room with small fridge and micro. Bathroom a bit small. Good breakfast selection, sometimes crowded bfast room, but overflow seating in pool area. Hotel handled winter storm situation and I-25 icing and I-40 closure during Christmas '15 with flexibility and accommodating service.

"Gem of a hotel"

5
24/01/2016

We stayed here for 3 nights whilst visiting g Santa Fe and would not hesitate to stay here again. We arrived and were instantly upgraded to a suite, which was huge and beautifully furnished/decorated with all the mod cons. The staff were friendly and helpful and the free breakfast was good with a good variety. The hotel is about 3 miles out of the main town but it's well placed for driving out to see other parts of the city, there is public transport accessible too and a large car park.

"Just Fine"

4
17/01/2016

Clean, friendly, safe, no chemical cleaner smell, pool and hot tub in great condition, very comfortable beds, lot of hot water, and pets stay free! It's easy to pay too much for lodging in overpriced Santa Fe, but with places like this available, why would you? The only thing keeping this from a 5 star rating is the usual breakfast spread...which was actually better than average, but that's not saying much. Keep in mind that we are food snobs though, so most of you probably will love the food.

"Great experience"

5
16/01/2016

Second time here, there will be more. Excellent staff and facility. This will be a scheduled stop between houses. I really like no extra charge for pets. No BS extra charges for nothing. An excellent breakfast in a nice setting. Well stocked with friendly personnel that you actually see.

"Best Western NOT the best"

3
05/01/2016

First night next to room with kids who ran and slammed doors...hotel does have problem with doors that loudly slam when closing...should have buffer ... They were very nice and switched us to another floor...management was very sympathetic to our problem. Rooms are very DARK.... Buffet the best!!!!!

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Beverly, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are pleased you found our Breakfast Buffet the Best. We are truly sorry for the noisy kids during our popular holiday season in Santa Fe. We did install new doors this past year and will add stripping to buffer the sound as soon as possible. Thank you for choosing the Best Western Inn of Santa Fe. Sincerely, John Nygaard General Manager

"Traveling with dog"

3
04/01/2016

Chose the Best Western because it was pet friendly . Average hotel, comfortable beds, needed more electric outlets in room, small bathroom, dark room - just a stopover between Dallas and Colorado with a dog. Better than usual breakfast surprisingly.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Linda, We are happy you chose the Best Western Inn of Santa Fe and enjoyed our better than average breakfast. We will be adding more lamps with dual outlets to our guest rooms in the upcoming months. Sincerely, John Nygaard General Manager

"THE place to stay"

5
30/12/2015

We drove 14 hours and arrived road weary and expected a nice hotel. What we got was a great hotel with an exceptional staff that made sure our every need was attended. the room was large and the hot tub just what travel tired bones needed. Management and staff take pride in their hotel and it shows.

"Great place!"

5
29/12/2015

Very attractive room and nice facilities. Very good all-you-can eat hot breakfasts. We had selected it because it said it was close to downtown, but it's five miles out. Nice staff, indoor pool and exercise room.

"Great Value"

4
27/12/2015

The price was right on this room. It was nicely appointed and the free breakfast was pretty hardy. Free wifi too. The staff was friendly. The area seemed to be nice-so I couldn't ask for anything else.

"Clean, comfortable, good breakfast and great customer service!"

4
26/12/2015

We have stay at this hotel the last few times we have visited Santa Fe. It has been consistently clean and a great value. The breakfast has a nice variety each morning, and the staff are kind and professional.

"Dogs welcome"

5
22/12/2015

We felt comfortable and invited at this Best Western. We all slept great and they even provide doggie bags for clean up on the property. We are happy about the location as well, because there was plenty of room to take the furry kids out.

"Very poor service"

1
19/12/2015

The room was cold and very noisy. The meals were not good and the front desk was unkind. I would not recommend this place to any one. The parking area was unsafe and there was trash all over the place/

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Edward, We are truly sorry for failing to meet your expectations last October. Based on your comments, this does not appear to be our property as reflected in our guest reviews these past several months and the fact that we do not show an Edward W registered to this hotel since September of this year. Sincerely, John Nygaard General Manager

"Serene Setting in Santa Fee"

5
15/12/2015

A hotel stay is more than the landscape. Both the exterior and our suite reflected the fact that we were in the Southwest. You spend a great deal of time in your room. The lovely decor immersed us into a feeling of being in an "upscale" Adobe. The staff was prompt and helpful. The facilities were pet friendly. The price didn't take a big bite out of our budget. The old town plaza was an easy, direct drive away. What more is there to say? Buenos Tardes!

"Excellent hotel"

5
15/12/2015

I ended up with a king suite. I loved the balcony and was able to step outside without having to go downstairs and through the lobby. The pool is heated and the hot tub helped in the relaxation aspect.

"Excellent Stay"

5
15/12/2015

The employee checking us in was very friendly and efficient, upgraded us to a suit. Awoke to 5 inches of snow in the morning, having left my snow brush at home, the employee working desk offered me the use of a broom to clean snow off car.

"Family road trip with dog: when "pool" in the magic word"

3
13/12/2015

Perfect for our road trip. Dog friendly, indoor poor with hot tub, and complimentary breakfast with make-your-own waffles. Does it get any better for young kids? Add in all the great restaurants in Santa Fe, and this makes for a good one-night family pit stop. Cons were low toilets, bizarrely so, and paper-thin walls. We could hear people all around us which did not make for easy falling asleep at night.

"A great place to stay in Santa Fe at a reasonable price"

5
02/12/2015

We've stayed at this hotel several times and it has been consistently good. It's a ways from the plaza and many of Santa Fe's attractions but the price is more reasonable because of it. This isn't a luxury resort but the rooms are large, clean and well appointed. The staff is friendly and helpful. Breakfast is good, better than most I would say. They have a nice indoor pool but I haven't used it.

"Very nice"

5
01/12/2015

We stayed here driving to CO and were very pleased. We have stayed at other Best Western Plus and this was one of the nicest. I would stay here again when in Santa Fe. We appreciated the location and the amenities at the hotel and nearby.

"Great place to stay"

5
30/11/2015

Hotel is well kept inside and out. Great value for the price. Rooms are clean and updated. Very friendly staff. Good location between IH25 and downtown. Sorry, I was done with my review so I had to add extra stuff about nothing in general because I had to use 200 characters to post or not post this review.

"Had another decent stay at this property"

3
29/11/2015

I have stayed several times at this property and it continues to be a good choice. I chose a different room type this time (2 queen bed with microwave/frig). The room was clean and the beds/pillows were comfortable enough. There was a bit of an odor this time around..and am not sure what it was from, but the entire 2nd floor in our area had it. The guests staying across the hall and in the room next to us were terribly loud... but eventually quieted down so we were able to get a decent night's rest. I didn't eat breakfast this time, but my husband did and he said it was okay. This location is about 4 miles to the Plaza, but an easy drive. I will continue to recommend this property and will stay again.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We appreciate your repeat business and feedback. We are happy you found our guest rooms to continue to be clean and comfortable. We apologize for the excess neighbor noise and are glad things did quiet down soon. We hope to see you back when you are in Santa Fe again! Sincerely, John Nygaard General Manager

"Great Value and Location"

5
28/11/2015

Not too far from Santa Fe sites and easy access to everything to shopping, restaurants and attractions. The hot breakfast really helps getting the day off to a good start and this hotel gives value for price. Staff was friendly.

"Last minute stay for one night that turned into two nights!"

5
28/11/2015

This rooms were very nice. Very "southwestern" with gorgeous Saltillo tile. The breakfast was ok but with the comfy beds who cares about food! We had the one room with 3 beds which was spacious for 3 adults, 1 teenager, and a 7 year old. Definitely a great stay!

"Santa Fe Best Western"

4
28/11/2015

Helpful and friendly front desk staff, clean quiet and big room, clean bathroom, comfortable bed. good Wi-Fi, very good (no junk) breakfast, parking not far from room, good italian restaurant in walking distance shopping center,

"Nice, comfortable hotel."

5
24/11/2015

We just spent the night while passing through, but got a good night's sleep. Beds are very comfortable. Room is descent size. Clean room, hot breakfast, friendly staff. We didn't go out, but there are several resturants and shopping nearby.

"Great Value, Great Place to Stay"

5
17/11/2015

Close enough to downtown Santa Fe, but easy access to the interstate, we were very pleasantly surprised by the look of the exterior and even more with the interior décor. Rooms were comfortable and spacious, beds great, continental breakfast was full breakfast with eggs, potatoes, waffles, fruit, and cereal. The staff was friendly and the lobby/lounge area and pool were clean and inviting.

"Quality Inn"

5
16/11/2015

The rooms are spacious, beds very comfortable, amenities adequate, air conditioning works well, and staff pleasant and attentive. Everything is clean and well maintained Breakfast is varied each day and of adequate quality.

"Convenient"

3
12/11/2015

Room was on the third floor and hot without heat or cooling on during a very cold weather period. Breakfast was average, but the room was always available to heat our own food or get coffee or fruit. Everything was clean and orderly.

"Wonderful Hotel"

5
11/11/2015

We recently stayed here with our 2 children for an overnight trip. The 2 room family suite was just what we needed after a long car ride! Each child had their own queen size bed while hubby and I had a king to ourselves. The rooms were clean and very comfortable. We even had a nice deck outside our room that we could sit at in the morning and drink our coffee. I loved that the decor throughout this hotel was all a southwest theme (inside and out). It really made you feel like you were in New Mexico. The breakfast was great and much more than the usual continental breakfast. They also offered omelets, bacon, and potatoes. Pool was clean and the kids enjoyed it. We will definitely stay here again the next time we are in town.

"Our Santa Fe Place to Stay"

5
10/11/2015

This was our third or fourth stay at this hotel and we were pleased to find it as good as ever. Clean, nicely decorated, well maintained and comfortable. A great location if you don't mind (or prefer) being a couple of miles away from downtown.

"In dire need of some TLC"

2
09/11/2015

Reception member of staff was hardly welcoming on arrival, in fact she was rather rude in our opinion. Originally we planned to stay 2 nights however we cut short our visit after the first night due to 'below par' standards. Small room, very dark, almost dungeon like, not very clean, no curtains, just slatted wooded blinds covered in dust would you believe, unfortunately offering little privacy since there were quite wide gaps between the wooden slats, street lights lit the room during the night, not ideal for a good nights sleep. Windows very drafty, it was blowing a gale that night, not the warmest room we've stayed in, it would have been helpful had they at least provided a pair of curtains, for both insulation & blackout purposes, but for what ever reason, I can only assume a cost cutting one, they haven't bothered! Bathroom very small indeed, again not very clean. Breakfast choice could only be described as very limited. Overall probably one of the worst 'Best Western plus' operations that we've stayed in, well below BW usual standards, suggest you book elsewhere until they get their act together.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Steve, We are truly sorry that our hotel failed to meet your expectations. I did personally inspect your guest room before your arrival and assure you the room was clean. We do score above average in cleanliness according to customer surveys and based on Trip Advisor comments we are above average in cleanliness. We do have wood shutters on the east side of our building to fit in with our Southwest decor. These blinds cost double the traditional drapes and are not a cost cutting measure. I am pleased we did did provide you with a 50% discount for the night to compensate for not meeting your expectations. Sincerely, John Nygaard General Manager

"Very nice, newly newly remodeled room."

3
05/11/2015

Not enough room to put up two suitcases. Not enough electrical outlets to plug in and recharge two telephones and a tablet. No room in the bathroom for counter to put any personal belongings on. Room was small. Two queen beds. Very small 24inch square table in corner. Refrigerator but no microwave.

"The nicest Best Western hotel we've stayed in."

5
04/11/2015

We stayed 2 nights in Santa Fe on our way from Medicine Hat to Tucson. The hotel was easy to access from the highway. Our upgraded suite was large, clean, well-appointed and quiet. Staff were friendly and helpful. The hotel was on a bus route. The transit system is exemplary.

"awesome place to stay."

5
04/11/2015

this best western is awesome. made me feel at home,friendly .i would stay here again. beautiful rooms and lobby, breakfast has many choices. comfy beds . staff is very helpful. it was a good choice for me

"Good but some exceptions"

3
03/11/2015

A average Best Western property. Staff was pleasant, nice, comfortable lobby, comfortable bed, easy check in. Exceptions: rooms facing highway are subject to highway noise throughout the evening. Room I stayed in had a broken bathroom door handle and shudders.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Bill, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are happy you found our service good and our lobby and beds comfortable. We were also happy to upgrade you to a two room suite due to your status as a regular Best Western customer. We are truly sorry for the broken bathroom lock but were glad our maintenance was able to repair it within minutes since you reported it. Sincerely, John Nygaard General Manager

"Great nights sleep"

5
02/11/2015

We had been driving all day from Denver, CO in the rain and were quite tired when we arrived at this B W motel. I had called them from the road and made reservations over the phone. So check in was easy. The hotel has recently been updated so every thing in the room was nice and new. Breakfast was good the next morning. Check out was easy.

"Santa Fe Visit"

4
02/11/2015

We visited Santa Fe, NM and enjoyed the sights of city, this hotel was only a few miles from the Plaza and easy to get out of town the next morning. There are not too many places to eat close by, but we ate at the Plaza so that was okay.

"Best Western Santa Fe"

5
01/11/2015

An excellent hotel, pleasant and helpful staff, comfortable beds, clean room, good breakfast. Located 5 miles from the city centre but a local bus is available if necessary. Recommended for a short or long stay.

"Great value! Good Choice"

4
29/10/2015

Spent the night here as we traveled through Santa Fe. Great room, very nice south western decor, quality linens. Easy walk to Olive Garden, Chilis etc. great value for $80! Service was very efficient. Full breakfast including typical Hispanic items such as breakfast burritos! Will return!

"Love It!!"

5
28/10/2015

Very pleasant stay, room clean, & beautiful décor! Enjoyed the Fall colors and hiking in local Ntl Park. Lots to do in Santa Fe, we will definitely be back, and hopefully time will allow us to extend our stay even longer next year!!!

"Best Western New Mexico"

5
27/10/2015

Great place to stay. Very clean. Customer service was great. Ladies at the check in counter had big smiles when we came through the door. Breakfast was exceptional. I would highly recommend this hotel. Hotel lobby was very inviting. Nice fireplace and comfy chairs.

"Excellent stay"

5
25/10/2015

We continued on our cross county trip and stayed at another Best Western Plus. The rooms, service, breakfast are all excellent. Staff was very pleasant. Location was near all the things we wanted to visit.

"Would Stay Here Again"

4
24/10/2015

It was a pretty standard Best Western type experience. Totally satisfactory, not really any frills but the bed was comfortable and the wifi was reliable. The lobby and exterior were very Santa Fe. Location was fine, about 15 minutes from city center. Restaurants nearby. Easy to access from the highway. The shower was a little jenky, the shower head was loose in the wall, but it worked and there was hot water. Fine for the price.

"My Stay in Santa FE"

5
24/10/2015

Hotel has excellent western features both interior and exterior. The location is good for access to downtown Santa Fe. Staff were very professional and very helpful. The only problem I encountered during the stay was slow internet access. I recommend you provide faster internet service in the future.

"A Nice Hotel with Attentive Staff"

5
23/10/2015

This hotel was comfortable and nicely decorated, the staff was amazing, and the property is conveniently located. The reception area features a cozy fireplace and comfy seating and there is an indoor pool area that provides overflow seating for diners partaking of the complimentary breakfast for guests.You an tell a remodel was done and that careful attention was given to modernizing the property. We would definitely stay here again because it was a great value for the money.

"A pleasant stay"

4
19/10/2015

We stayed here as part of a 3 week road trip mostly stayed as Best Westerns. It was a nice clean room, only issue was lack of easily accessible power outlets. most of the other Best Westerns have outlets on the lamps on the bed and desk. This one did not and we are a couple to like to fire up several electronics at the same time.

"Don't Share Your Experience in Partnership With Best Western Use Tripadvisor Frist!!!!!!"

1
17/10/2015

I originally wrote about my experience with Best Western the days of 09/27-29 in which I stayed. I did this originally in partnership with BW. They took what I had shared and omitted the part about the missing expensive sunglasses. They claimed to have found the glasses under the table in our room in which I did get down and looked for them (very good) . I also mentioned that the girls at the front desk were lame and that the only reason the glasses had been found was because the manager had been standing there when I had been complaining. I was just going to blow this off until I had noticed something else had been stolen. The experience that I shared was with Best Western and then the censored experience was sent to Tripadvisor.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Susan, I am the manager that went up to your room to look for your glasses after you checked out. The housekeeper that assisted me found them on the floor by the night stand (they blended in with the carpet) and I was able to mail you back the glasses at no charge. At no time were these glasses stolen, they were lost in the room and I am taken aback by such an accusation. Our staff is very honest and dedicated and guest belongings are always respected throughout our customer's stay. Sincerely, John Nygaard General Manager

"Family Suite"

4
17/10/2015

The free hot breakfast certainly exceeded our expectations. We stayed at the family suites were nice & big and we loved the bed accommodations the room has to offer. The only thing was we had to use the air condition and that was pretty noisy & plus the other adjoining room where our kids were at did not get much of the benefit if the air condition. There was no door but they still felt pretty warm since the air condition was on our side of the room.

"Every thing was perfect"

5
17/10/2015

I rarely find a hotel perfect but this one is, great decoration, very comfortable, friendly staff, very clean very good breakfast, very diversified food,the coffee is excellent, not watery which is rare !!!!!

"Santa Fe stay"

2
17/10/2015

Rooms have very thin walls, people were loud in the hallways at late hours. Bed was comfortable. Not a good value for the money. Location was fine but not optimal for accessing the plaza area. Would not recommend this hotel for future stays.

jnygaard, General Manager at BEST WESTERN PLUS Inn of Santa Fe, responded to this review
Dear Suzzanne, Thank you for taking the time to respond to Trip Advisor regarding your recent stay. We are pleasaed you found our beds comfortable. We do apologize for any late night noise from other guests and want to assure you this is not the norm and we are a very quite, comfortabgle hotel. Sincerely, John Nygaard General Manager

"One night on a six week motorcycle trip"

5
16/10/2015

This property is staffed by friendly, helpful, welcoming people whose attitude contributes to the pleasure of traveling. The hotel is very clean, the location is convenient and the amenities plentiful. It was interesting to note that the property is owned/managed by a group that also provides the same service for the Best Western Empire Towers in Sioux Falls, SD where we had stayed earlier on this current trip. Both places provided excellent service, which is a clear reflection of the attitude of their management. It has been nice to experience such customer service.

"Enjoyable Comfortable Stay"

4
16/10/2015

This was a short family girls trip for the weekend and could not have picked a better place to stay. Our room was exceptionally clean and well serviced while there. We took advantage of the indoor pool (a little cool), the hot tub and the exercise room. The complimentary breakfast was better than most places I've stayed in the past. Only problem there was the other guests, some of who were rude and pushy. We would stay here again! All staff were encountered were professional, helpful and friendly. We would stay there again!

"Be Careful"

4
10/10/2015

This was a very nice place to stay. However, do not leave any valuable items in the breakfast room. A piano Keyboard in a large box was left overnight by our Ensemble group. The next morning the door was locked from the inside and the keyboard had been taken out through a window, which was left open. The exercise room had also been broken into. The tv was too large to get thru a barred window so that theft was abandoned.

"Great value in Santa Fe!"

5
09/10/2015

My husband and I spent 3 fabulous nights here in a beautifully appointed room with a jacuzzi. The staff was terrific. The pool was awesome and so was the hottub. The free breakfast was wonderful. Only drawback was not enough seating in the small breakfast area, although you are invited to sit around the pool. Location is super easy to find, not far off of the interstate, and also on the main street leading downtown, without paying downtown prices.

"Very friendly"

5
08/10/2015

We had a one night stay in this well maintained and clean hotel, the staff were extremely helpful as we had a prepaid voucher from our holiday company which had not been paid! However the desk made a call and it was sorted in minutes. Rooms were big and beds very comfy. The complimentary breakfast was very good, al food was hot and well cooked. Thank you and hopefully visit again some day.

"Good Overnight Stay"

4
07/10/2015

Dropped in this hotel for a room and being lucky, they had one. We were given a regular room on the third floor, having two queen beds and all of the amenities. This hotel has been around a few years but it appears to have been well kept. The furnished morning breakfast was very good having both hot and cold foods. The hotel has a pool, hot tub, workout room and is located about 7-9 miles from city center. Everyone at this hotel was extremely helpful and serviced our needs. I would return to this hotel.

"Average Hotel With A Great Breakfast"

3
07/10/2015

Room was small. Hotel looks a little worn at the edges and the bathroom is so small. The breakfast was great. Close to local stores and not far from downtown Santa Fe but you will not get the real feel of Santa Fe here. It is an average hotel with a little lower price and good place to stay at to see the attractions.

"great value"

4
05/10/2015

Staff was very nice and accommodating. Breakfast was good and complete and the property had good parking, nice pool and spa. The only problem for us was the distance between the hotel and downtown. We used internet in the room without a problem and the roomhad a good size for two people.

"Value & Clean"

4
05/10/2015

We spent two nights on this weekend to attend a wedding held by the plaza. We opted to go for value and we are so glad we did. Our stay was very comfortable and really convenient. Six minutes from the square and close to everything we cared to visit. The place is very clean and the team was very welcoming. This will be my choice next month when we return.