ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel CottonTree Inn, Sandy

4.5/5  - basé sur 736 notations.
10695 Auto Mall Drive, 84070-4147, Sandy, United States - See map

Welcome to our newly renovated Best Western Plus CottonTree Inn- Sandy, UT, located off Interstate 15, just 20 miles south of Salt Lake City. Our Best Western hotel offers easy access to popular area attractions like Rio Tinto Stadium, home of the MLS team Real Salt Lake, as well as the brand new Living Planet Aquarium. We are located near many ski resorts including Snowbird, Brighton, Solitude, Alta and Deer Valley. Guests staying at our pet-friendly hotel will receive outstanding customer service while paying an affordable price. With plenty of nearby dining and shopping options, a great meal or great deal is mere seconds away. The Best Western Plus CottonTree Inn features newly renovated guest rooms, complete with new beds, new furniture, new 40-inch flat-screen TVs and a mini-refrigerator in every room. Upgrade to one of our suites for added space. Handicapped-accessible rooms are also available at our Sandy hotel, where kids 17 and under stay free with an adult. Amenities at our property include cable television, high speed wireless Internet, complimentary full hot breakfast featuring Belgian waffles and eggs, a 24 hour pool, hot tub, fitness center, expansive full-service business center and 2,300 square feet of meeting space available. We are a pet-friendly hotel, where pets are welcome to stay for a small fee. Guests staying at our hotel will be close to area attractions including the South Towne Expo Center, South Jordan Equestrian Park, Larry Miller Campus- SLCC, Kennecott Copper Mine and the Hogle Zoo. Take advantage of our complimentary hotel shuttle, available to go anywhere within a 5 mile radius. We're located 2 miles from the TRAX light rail station, which runs directly to the heart of Salt Lake City. You can visit Temple Square, the Salt Palace Convention Center, Energy Solutions Arena, the Gateway and so much more! For superior customer service and an enjoyable experience, make your reservation at the Best Western Plus CottonTree Inn.

Best Western Plus

Hotel CottonTree Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 728 guest reviews
NOTE ISSUED
Excellent
506
Very Good
165
Average
42
Poor
9
Terrible
6
REFER TO NOTICE
Business Business
226
Couples Couples
163
Family Family
243
Friends getaway Friends getaway
43
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Family Break"

5
17/09/2018

We are in the process of moving and our house is empty; we've been sleeping in our RV. It was very nice to take a break and stay in a nice, comfortable bed, use the 24-hour pool, gym, and have a good breakfast made for us in the morning. The hotel is beautiful and is surrounded by beautiful trees that almost made if feel like we were up in the mountains.

"Huge Suite"

5
16/09/2018

We were here for one night, but had a huge suite! There was a couch, table and chair in the TV area, plus another chair, desk w/chair and tv in the bedroom area. It was beautifully decorated and very comfortable. I'd highly recommend it to anyone visiting Sandy!

"Very Pleasent"

5
14/09/2018

The best western cottontree sandy is clean friendly and fast service the are very welcoming. I stay there for business and personal I have my family stay there when they need a motel for travel they go to the soccer games and stay there it's close and fun

"A cut above"

4
10/09/2018

This is a nice property. Very comfortable beds, large TV and a spacious room. The indoor pool and spa are excellent and make this Hotel worth picking for that alone if you have kids. The breakfast is quite good but the waffles have been replaced with a pancake machine which is not as good.

"Nice hotel, good breakfast, comfortable bed "

4
08/09/2018

We just stayed on night while passing though the area, the hotel is clean, comfortable and has a very good breakfast in the morning. It was easy to get to from the Interstate, but was a bit of a drive to the downtown area. That's not necessarily a bad thing, just something to keep in mind. Also the parking lot easily accommodates full size trucks and vans without difficulty which is nice.

"Wonderful Stay"

5
01/09/2018

The Best Western Plus Cottontree Inn in Sandy Utah was a wonderful place to stay. Bed was comfortable, wireless internet, laundry on site, it has exercise room which we didn't use, but I should have. We was easy to get to and staff was very helpful, kind and they seemed happy to be there.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your wonderful review. We are so pleased that you enjoyed our hotel and the amenities, plus our great location! We do have an amazing team who truly enjoy hospitality and we appreciate very much your acknowledging them. We look forward to welcoming you back soon. Sincerely, Kristen Fortie General Manager

"Excellent Time"

5
27/08/2018

We rented 4-rooms for three nights. The service was second to none. The people and services were probably the best we've EVER experienced. Thanks again to all the staff for making our stay memorable and pleasant. They went out of their way to ensure our loyalty and comfort. Thanks tons!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
What a wonderful review of our property, staff and services. To be deemed the best experience you have had at a hotel is remarkable! Thank you for such an amazing compliment. We are delighted that you experienced such outstanding service during your stay. I will certainly pass along your praise! We know you have many choices, so we appreciate you letting us earn your loyalty. We look forward to your next visit. Best Wishes, Kristen Fortie General Manger

"Excellent to stay"

5
07/08/2018

Great personal, at desk very helpful, could not be more satisfactory. Everything was just perfect. Had recycling which is good for the planet. The breakfast was well presented and cooled to excellence.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your glowing review. Your compliments are very much appreciated. We will continue to do all we can to ensure your loyalty to the Best Western Brand. Sincerely, Kristen Fortie General Manager

"Our room was robbed"

1
29/07/2018

My dad has been an avid member of Best Western for over 5 years. We've never had a problem with them until three weeks ago. Our family went on a trip to Utah for a national competition for taekwondo. We booked a room at Best Western Plus Cottontree Inn in Salt Lake City, Utah. We were happy with our stay the first night but the happiness didn't last very long. On the day of the competition, we left very early in the morning and arrived to our hotel room at about 2 pm. When we went inside, the whole room was not cleaned all the towels were on the floor, and most horrifying of all, some of our belongings were stolen. The things that were stolen were a whole box of cup noodles, a whole water crate, and food and other beverages from our fridge. They also took the tip that we left for the housekeeper. I know that the things that were stolen aren't that valuable, but the fact that someone came into our room nonetheless is extremely disturbing. We called the front desk and the person that picked up the phone came and didn't really try to help. We told her that we were a little suspicious of the housekeeper because she is the only one with access to our room, and before we left, I made sure that our door was locked, shaking the handle several times. The housekeeper came to our room and told us that there was a "do not disturb" sign on our door. The night we checked in, my dad threw the "do not disturb" sign in the trash can because we never use it. At this point, we were even more suspicious of the housekeeper. We told all of this to the lady who came down and she asked me for my contact information so the "head" or "manager" could give us a call THE NEXT DAY. We immediately cancelled our room reservation for that night and left. It has already been three weeks and we are still waiting for that call. This was the most ridiculous hotel experience I've ever had to deal with.

"great location, perfect for overnighters on the road"

4
22/07/2018

Great location, right off the freeway. Nice amenities – gym and indoor heated pool. Used both. Were here for an overnight. Room was nice and clean. No complaints. All staff very friendly. Reason for 4 stars and not 5 – the breakfast (included) was basically inedible. The oatmeal was watery and undercooked. Did have a banana, orange, and apple. The hot food – forget it. Found a restaurant on the road and ate there.

"Great central location"

5
08/07/2018

So happy to have stayed here. It was close to everything we needed and surrounded by good places to eat. Nice fitness room with working equipment and a pretty view of the apricot trees across the road. Good coffee and breakfast was delicious but not quite as hot as I like. Mid afternoon cookies were a nice treat too. The staff couldn't have been nicer. All around, a decent 3 night stay.

"Great stay, great breakfast."

5
24/06/2018

This was my second stay at this property, I was just add phases this time as last. They change breakfast items a bit each morning so it's not the same everyday. The room and common areas were very clean. The in room internet leaves a bit to be desired, but I rarely use it anyway so it was really not an issue, good 4G service in the area. Very nice pool and hot tub, with a nice patio area attached. Will definitely stay here again in the future.

"Best Western delivers again"

5
14/05/2018

This hotel and it's staff are amazing. I wouldn't stay anywhere else in Salt Lake. I have stayed at this motel for multiple nights over the past 10 years and it's always been a great experience. If you're looking for a nice hot breakfast and super clean rooms, with an amazingly friendly and accommodating staff, this is your place to stay.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, We are so happy to hear we exceeded your expectations! The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you for your review and your continued loyalty. We look forward to your next visit. Sincerely, Kristen Fortie General Manager

"Nice Place to Stay"

4
11/05/2018

Our family spent two nights in room 433. It was a nice quiet room at the end of a hall with a view of the beautiful mountains. It's an older hotel but it's been updated so the beds were comfortable and the decor was more modern. The room was a nice size (we used a rollaway bed and it didn't feel cramped). I didn't eat breakfast but my kids said it's the best they've ever had at a hotel. They must rotate some items because the "best bacon ever" was only available one day (the next day it was sausage). They also had cold cereal, bagels, donuts, yogurt, eggs, hashbrowns, etc. The pool was a nice size and the water was warm. It also has a hot tub. The hotel is in a fabulous location. There are several restaurants within walking distance but many more options if you want to drive. It's near the freeway, a mall, the Expo Center, Scheel's, movie theaters, gas stations, car dealerships, etc. We enjoyed our stay and would definitely stay again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, What a wonderful review of our property, location and breakfast! To be deemed one of your families favorite breakfasts is a huge compliment. It is truly rewarding when guests recognize all the hard work we put into making our hotel one of the best in the Sandy area. We look forward to hosting you again soon. Sincerely, Kristen Fortie General Manager

"great location and service"

4
30/04/2018

The people there are very nice and the breakfast is great. The rooms are clean and great for a hotel. The only thing is that you can hear the people above you a little to much. Otherwise I would highly recommend it. There is a great outdoor mall right beside it to.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you very much for writing a great review of your stay with us and giving us a great recommendation! I am pleased that you enjoyed your breakfast, our location and all the staff. Please stay with us again when you are in this area. Sincerely, Kristen Fortie General Manager

"NICE LOCATION"

4
19/04/2018

This hotel is located with plenty to do within 5 miles Go karts, top golf, bowling and movies. Also easy access to highway for skiing and mountain access as well as passing thru. I will stay here again in the future.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for choosing us and sharing your feedback. We are pleased to hear that you enjoyed our location and we do hope to have the pleasure of welcoming you back again. Sincerely, Kristen Fortie General Manager

"Best Western Plus-Cottontree Inn"

5
17/04/2018

My husband and I traveled to Utah to visit the national and state parks in the Moab area. We flew into and out of Salt Lake City and stayed at the Best Western Cottontree Inn the day we arrived and the night before we left. We found the accommodations clean, modern, and visually attractive. The folks at the front desk were friendly, knowledgeable and helpful and made us feel very welcome. We especially appreciated the advice and information about how to use the Rapid Transit system that took us to downtown Salt Lake City. We even had a hotel shuttle take us to the station and pick us up when we returned. We would highly recommend this hotel and the "new" Best Western (BW) brand to any travelers wanting upscale accommodations at affordable and fair prices.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for taking the time to share your experience with us and with others. We aim to provide the best service and accommodations in the hospitality industry and are pleased we met our goal! We are pleased you enjoyed your stay and thank you for highly recommending our hotel. We hope to welcome you back soon. Sincerely, Kristen Fortie General Manager

"Nice surprise on a long drive home"

5
02/04/2018

After a long day of driving we always look for a hotel close to the Interstate with restaurants and gas stations close by. Best Western has proven to be a good choice consistently for us, so we stopped for the first time at the Cottontree Inn. The desk staff were friendly and helpful, even taking the time to go through our BW reward points to get the best deal for this stay. Our room was clean and comfortable and the area was quiet for the night. The hot breakfast was a great way to prepare for the next day of driving. We will definitely stay at this hotel on future trips.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your wonderful review. We are so pleased that you enjoyed our hotel and the amenities, plus our great location! We do have an amazing team who truly enjoy hospitality and we appreciate you acknowledging them. We will continue to do all we can to ensure your loyalty to the Best Western Brand. We hope to welcome you back soon. Sincerely, Kristen Fortie General Manager

"Great hotel"

5
31/03/2018

Staff was friendly and the breakfast was great. The Indoor swimming pool was awesome for swimming on a cold day! The pool area was well maintained and very clean. We had lots of fun at the pool. The location was nice and close to the convention center which is why we were staying in the salt lake area. It was close to a lot of good restaurants also!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you very much for writing this lovely review of your stay with us and giving us a great recommendation! I am pleased that you enjoyed our 24 hour pool, breakfast and our location. We love what we do and I am happy that it shows. Please stay with us again when you are in this area. Sincerely, Kristen Fortie General Manager

"The Best"

5
26/03/2018

This hotel was the best on our entire one month trip! Great accommodations for a very reasonable price. Comfortable bed, quiet environment and super clean! I had the best night's sleep of the trip! Breakfast was an added bonus.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to write such a wonderful review of your recent stay.To be deemed the best hotel during your trip is remarkable! Thank you for that huge compliment. We hope to welcome you back soon. Sincerely, Kristen Fortie General Manager

"Great for a Group"

5
14/03/2018

For years our girls lacrosse team and their parents have been staying here for a local lacrosse tournament. The hotel is in close proximity to restaurants and shopping. The rooms are clean and the team at Best Western Plus Cottontree Inn never disappoints!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to review your recent experience. We truly appreciate your comments and continued patronage. We look forward to seeing you again very soon! Sincerely, Kristen Fortie General Manager

"Stay"

4
11/02/2018

Stayed here during a dog competition. The guy manning the front desk when I checked in was extremely rude, didn't tell me where my room was and acted annnoyed when I asked. The young lady at the front desk when I checked out was extremely nice and helpful

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kristen Fortie General Manager

"Great experience"

5
08/02/2018

Great staff, nice hotel in an awesome location. I will definitely be recommending this hotel to friends and family. Thank you for the great service, the nice rooms and the yummy breakfast! See you next time.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for choosing us and sharing your feedback. We are pleased to hear that you enjoyed the location, amenities and service. We do hope to have the pleasure of welcoming you back soon. Sincerely, Kristen Fortie General Manager

"Very clean!!!"

5
03/02/2018

Great customer service.I clean houses for a living so I am very picky about cleanliness. our room was VERY CLEAN and modern. we enjoyed the pool and hot tub as well. We could only stay about 6 hours because we were passing thru town so they only charged us for a half day.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you so much for your lovely review of the Best Western Plus Cotton Tree Inn. We truly appreciate you taking the time to let us know about your experience, and we're glad you enjoyed your time here! We are incredibly fortunate to have such a wonderful hotel and we are glad we showcased that during your stay! We appreciate you noticing our housekeeping staff. They work very hard to provide a pristine, comfortable, and memorable stay. Thank you for recommending our hotel and we look forward to your next visit!

"BEST Western doesn't describe it!"

5
22/01/2018

We stayed for three days and thoroughly loved our stay. The rooms and facilities were perfect but the staff made the difference. The people are courteous beyond description; the BEST we've ever experienced.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you so much for your glowing review of the Best Western Plus Cotton Tree Inn. Your compliments are very much appreciated. We will continue to do all we can to ensure your loyalty to the Best Western Brand. We hope to welcome you back soon! Sincerely, Kristen Fortie General Manager

"Really comfortable beds and pillows. Good hot breakfast."

5
09/01/2018

Nice, clean hotel. Convenient to Noah's Event Center. Hot breakfast included fried eggs, sausage, and nice looking pastries. Hotel even had a guest laundry. Rooms could have used brighter lighting, but this lack in common in this type of hotel.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for you great review of the Best Western Plus Cotton Tree Inn. Feedback such as yours greatly helps us understand what our guests love about their stays, and what areas we can improve on. We would love to accommodate you again in the future. Sincerely, Kristen Fortie General Manager

"Close to small airport"

4
09/01/2018

Referred to this Hotel by Skypark Air Terminal FBO at KBTF...corporate rate provided. Hotel is 5 minutes from airport and restaurants are close. Room is spacious with a couch and King Bed. Well maintained and clean. Building is laid out in two story Motel concept and parking all around. Simple breakfast buffet included (some hot food) About 20-30 minute drive to down town Salt Lake.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for reviewing our North Salt Lake property. We appreciate you taking the time to share your experience. we hope to welcome you back soon!. Sincerely, Kristen Fortie General Manager Sandy, UT

"Excellent Service"

4
04/01/2018

I had stayed at this hotel on a previous business trip. There were some problems with the room, which I stated in the review they sent me after my stay. I was contacted by the General Manager via private email after the review and she offered to comp my room the next time I was in town and told me to contact her directly. I did this the next time I was going to be in town and she set up the room. When we got there everything was very nice. They renewed my faith in their facility and I am a very satisfied customer. This is true Customer Service!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to share your experience. Feedback such as yours greatly helps us understand what our guests love about their stays, and what areas we can improve on. We understand you have many choices, so thank you for giving us another opportunity to provide you with the great customer service so many of our guests have grown fond of. I look forward to meeting you in person during your next visit. Sincerely, Kristen Fortie General Manager

"nice stay"

5
04/01/2018

Location off interstate 15 was easy to get to. There was a shopping center and Places to eat within minutes of the hotel.We chose the location as we were traveling south and morning traffic was not an issue during morning rust.Service Cleanliness And Location Are standard for this location

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing to stay with us and taking the time to write a wonderful review. We are grateful for your kind words and your 5 star rating. We are pleased our cleanliness, service and location helped to make a great stay. We hope to welcome you back soon. Sincerely, Kristen Fortie General Manager

"Convenient location"

4
01/01/2018

We have stayed at this motel twice in the last few months. Both stays have been pleasant. The staff has been accommodating. But the best part is that the rooms have been very clean! For me if the room is clean I just feel more comfortable during my stay. We were dividing our time between Salt Lake and the Lehi area and so this location just really fit our purpose.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
What an wonderful review! Thank you so much for sharing your experience. I really appreciate your comments and what a great message. I will be sharing your experience and compliments with my housekeeping team. They all take great pride in providing a comfortable pristine room and it is wonderful when it shows! We look forward to welcoming you back soon. Sincerely, Kristen Fortie General Manager

"EXCELLENT STAY"

5
01/01/2018

This was our second stay this year at the Cotton Tree Inn in Sandy. It is very clean and the employees are professional and friendly. The breakfast is hot and plenty with a large area for seating. It feels like more of a RESORT stay for us!

"Happy with our stay!"

5
31/12/2017

My family and I enjoyed our stay. Clean, updated rooms. The staff was professional and friendly. We have stayed here a few times and never had any big complaints. The pool gets busy but was open 24h, which gives adults a chance to relax later when kids have gone to sleep. We will stay again.

"Great hotel"

5
24/12/2017

Everything about this hotel was superb from the front desk to the breakfast crew. There was a problem getting our initially assigned room as the elevator was taken down for maintenance. The front desk quickly located us a room right next to the elevator and then moved in. No elevator noise and just steps from the breakfast alcove. Well done.

"Great Place To Stay"

5
19/12/2017

Great place just like most Best Western. The room was great and the service was great, pool was fun and warm the breakfast was great for a motel breakfast. Plenty of parking, and close to the mall, I WILL stay here again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your glowing review of Best Western Plus Cotton Tree Inn. Your compliments are very much appreciated. We will continue to do all we can to ensure your loyalty to the Best Western Brand. We look forward to your next visit. Sincerely, Kristen Fortie General Manager

"Good place to stay."

5
19/12/2017

This hotel is well run managed and staffed. Has a great location convenient to shopping and restaurants. Of course it's very convenient 2 Highway 15 north and south and have good access to get the East and West access there also.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your kind words about your experience at Best Western Plus Cotton Tree Inn. We take great pride in our hotel and service and it is very rewarding when we get comments like this. Again, thank you and we look forward to welcoming you back soon. Sincerely, Kristen Fortie General Manager

"Nice, good location"

4
09/12/2017

Our stay was comfortable & the location was good for walking to restaurants, the Mall & our exit to the interstate. Hotel had good fresh cookies when we arrived at 6:00 pm, Evening front desk young man was pleasant and helpful with using our promotion for our Free Night.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for the Great review of Best Western Plus Cotton Tree Inn. We appreciate the kind words about our staff, the location and your overall positive experience. And thank you for sharing that positive experience with others. We look forward to welcoming you back soon. Sincerely, Kristen Fortie General Manager

"Best hotel in town !!"

5
08/12/2017

My boyfriend and I came to visit Utah and stayed at Best Westen plus and right from check in everyone was very professional. The hotel is super clean and hospitality was on it and always cleaned our room and Bathroom and gave us plenty of towels . We received a complimentary breakfast every morning . Complimentary coffee all day . We bought food for the room and did not have a toaster for the bread , however we were offered the toaster from downstairs to make our sandwiches so that was very nice ! The front desk made fresh baked cookies for the guests every day which is very sweet to do and offer us ! All an all we had an amazing experience... oh and we had free shuttle service anytime we needed it within a 5 mile radius :) . Thank you to the staff for your amazing hospitality !! We will definitely stay here again .

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your wonderful five star review! For the Best Western Plus CottonTree Inn to be deemed "Best in town" is a great honor. We know you have many choices and we want to thank you for your loyalty, recognizing our hotel staff and sharing it with future guests! We look forward to welcoming you back soon. Sincerely, Kristen Fortie General Manager

"Great care and service"

5
07/12/2017

The hotel even had ice scrapper for my frosted over jeep windows. Awesome. Was not expecting that but was a wonderful surprise to a cool crisp morning. They think of everything, even for those of us who are used to clean windows from parking in a garage. Thanks again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your wonderful review of the Best Western Plus Cotton Tree Inn! Yes, Utah's wonderful snow season has arrived! I am very pleased to see you were happy with your stay and our amenities. We look forward to welcoming you back soon. Sincerely, Kristen Fortie General Manager

"Great Stay"

4
04/12/2017

We would stay there again for sure. Very nice staff and the rooms were nice. Breakfast was good and the HOT TUB late at night was super fun, most hotel close theirs at 10:00 pm. We had an event and after the event we were able to relax with friends.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your great review. Our guests love that our pool and hot tub are open 24 hours, and I am glad you were able to relax! We look forward to hosting you again! Sincerely, Kristen Fortie General Manager

"Well appointed hotel"

5
03/12/2017

Hotel was just what we needed for our stay in the area. Close to several restaurants. Easy access to interstate. Hotel was quiet, and breakfast offered an assortment of offerings. While we did not use pool or hot tub, it appeared to be very clean!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your wonderful review. We are so pleased that you enjoyed our hotel and the amenities, plus our great location! We look forward to being able to welcoming you back soon! Sincerely, Kristen Fortie General Manager

"Great rooms"

5
29/11/2017

Great service, comfort and price. The staff are friendly, helpful and courteous. The rooms are always clean. Breakfast is similar to a buffet. A home away from home. We will definitely stay here again!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your wonderful compliments! We appreciate your loyalty and would like to thank you for being a repeat guest. We look forward to welcoming back soon. Sincerely, Kristen Fortie General Manager

"Excellent Hotel"

5
28/11/2017

We stayed here one night.The room was comfortable. Everything was clean. We didn't use the pool or fitness room but we were told they are open 24 hours. We ate breakfast the next morning with family so did not eat at the hotel, however I did check out what they had and there were scrambled eggs, sausage links and potatoes, yogurt, waffles, toast, muffins, coffee and juice, everything looked fresh and smelled amazing.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your experience with us and with others. We aim to provide the best service and accommodations in the hospitality industry and are pleased we met our goal! We are pleased you enjoyed your stay and thank you for highly recommending our hotel. Sincerely, Kristen Fortie General Manager

"Worth the travel time"

5
23/11/2017

This is the only hotel we stay at now. No matter what plans we have, or where we need to be, we will travel back to Cottontree Best Western!! The staff is professional, courteous, and very friendly...

"Consistently Good"

5
21/11/2017

Hotel is consistently a great option when needing a room in SLC, both for business and leisure. Good price point for the quality. Facilities are always clean and staff has always been friendly and accommodating.

"Great staff and property!"

5
20/11/2017

From check in to check out my stay was amazing! Hotel staff was extremely accomodating from the front desk, to cleaning personnel, to the breakfast crew. The property was clean, comfortable and impressive. The "continental breakfast" exceeded my expectations with hot options, yogurt and oatmeal bars, fruit and pastries.

"Great value and experience"

5
15/11/2017

I would love to recommend this hotel, you will find clean comfortable beds and rooms. The breakfast is excellent although the coffee could use a bit of improvement. The fitness room and pool are beautiful. I felt safe, which is important when I travel alone and the location is convenient to nearly anything you'd want to do in Salt Lake City or the ski areas.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your review. We are very pleased you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back soon. Kristen Fortie General Manager

"pleasant stay"

4
13/11/2017

clean and excellent price, polite knowledgable staff, great location, would stay again, pool has an excessive amount of chlorine-broke out in a rash and had to use rescue inhaler jkhlkjhvliuglvutuykrcthextrwyrs

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Although we're happy that our location was convenient for your trip and you received attentive service we're disappointed to learn about your issue. Our team works very hard to maintain a clean pool, and we follow strict state guidelines. Thank you for sharing your concerns with us. We value and take into consideration each guests feedback, so we can continue to improve daily. Sincerely, Kristen Fortie General Manager

"Best Western Cotton Tree Utah is the Best of the Best"

5
12/11/2017

I continue to highly rate the Best Western Cotton Tree Inn and thus is the case with my recent stay. I highly recommend lthis hotel to all. who are looking for a home away from home. I always look forward to staying at the BW Cotton Tree Inn.

"I stay monthly"

5
10/11/2017

My choice for hotels for my monthly meetings is this Best Western Cotton Tree Inn. Its close proximity to the freeway entrance is a must for me. When I stay in Salt Lake for pleasure I prefer this hotel as well. The breakfast is great and the coffee delicious. I had waffles with strawberries and creme this time and it was great. I had a $20 breakfast for free.

"Nice and affordable"

4
08/11/2017

Very pleasant experience. Hotel was up to date and clean. 24 hr pool and fitness center. Hot continental breakfast was fairly standard for similar hotels. Clean room and friendly staff. Well lit parking lot.

"24 HR Cold Pool"

3
06/11/2017

Stayed at this BW en route to Phoenix. Location was very good. Front desk staff were great. I was looking forward to the 24 hour pool/spa after a long day on road. Pool was COLD (69 degrees). Hot tub was WARM (100 degrees). (Casio Rangeman has Temp sensor). Breakfast items were good.

"Great 1 Night Stay!"

5
03/11/2017

Would 100% recommend this hotel to anyone traveling in the Northern Utah area! The appearance was great and the staffing went above and beyond to ensure my stay was as comfortable as can be! The breakfast the next morning wasn't just your average bagels and toast. They has biscuits and gravy and cereal and eggs and waffles and oatmeal! So many different options and it all tasted amazing! Their pool area is open 24 hours which was perfect after driving through the night, then I was able to sit and relax in the jacuzzi. The room was kept up very well and everything was very clean.

"Nice Hotel close to South Towne Expo Center"

4
01/11/2017

This is a nice hotel off the freeway far enough to be quiet, but easily accessible and close to major event centers like the South Towne Expo Center and Rio Tinto Stadium. Room was nice but refrigerator needs to be fixed as it made loud noise all night. Otherwise all OK!

"Best choice in the suburbs"

5
31/10/2017

I could not be happier with my stay here. The hotel is clean, attractive and comfortable. In-room internet was both fast and solid. Very nice spread for breakfast. The staff could not have been friendlier or more helpful. Highly recommended!

"Good location"

5
29/10/2017

This location was good for my wife and I to get in and out of the city. We didn't mind the short drive because of the good value and overall service I've always enjoyed with the Best Western. I would definitely stay here again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your review. We are very pleased you enjoyed your stay and our location. Your feedback is appreciated. We hope to welcome you back soon. Sincerely, Kristen Fortie General Manager

"Easy access from I-15."

5
27/10/2017

Easy travel access to family in the area. Lots of eating and shopping choices nearby. Space for tow trailer parking in back. Clean, but cold, pool. Nice room and comfortable bed. Met allergy needs of pet-free and smoking-free.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your wonderful review. We are so pleased that you enjoyed our hotel and the amenities, plus our great location! We hope to welcome you back soon. Sincerely, Kristen Fortie General Manager

"Nice hotel. Very easy to find your way around & economical"

4
23/10/2017

My company stayed here for the Salt Lake Snowmobile show. It was close to our venue & they gave us a very competitive rate with comp rooms. Good breakfast. Pool & fitness center right next to breakfast so you can keep track of kids & such. Our room smelled a little wierd, but the beds were very comfy. also nice to have 2 tv's in the hotel room so the little ones could watch cartoons & we could be in the other room talking or watching something else.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for taking the time to share your experience of our hotel, amenities and location. I really appreciate your comments and feedback. We hope we have the pleasure of welcoming you back soon. Sincerely, Kristen Fortie General Manager

"Great property to stay.."

5
22/10/2017

I been coming to sandy Utah for business for the last 10 years and I've only stayed at another property 3 times only because they were booked, the employees are great always willing to help and the location is close to everything I won't be changing anything anytime soon..

"Clean, comfy and a great breakfast!"

5
19/10/2017

We always stay Best Western. The value cannot be beat and the rooms are luxurious and clean. This Sandy Utah hotel was no exception. Friendly staff made my stay extra comfortable. I was having a surgical procedure done and wasn't able to drive home same day. I requested a quiet room and they placed me on the top floor in the corner. It was HEAVENLY! Exactly what I needed! Will only stay BE from here on out!

"Overall excellent place."

5
16/10/2017

The stay was excellent!!! The front desk staff was very helpful and friendly. Rooms were very clean and had a modern style. I would highly recommend this hotel to anyone needing a good night stay away from home whether it's business or leisure.

"Business in Utah"

4
12/10/2017

I had 3 guest from China stay at this Hotel. It is newly remodeled and very nice. The staff were very helpful in getting them registered and with room arrangements. they were there for 2 nights. It is convenient for me to rendezvous my guests as I live in the South Valley area. It is just off of the 10600 south off ramp to the east side.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for the review. Hopefully we can welcome you and your colleagues back sometime soon. We appreciate your business. Sincerely, Kristen Fortie General Manager

"My new go to place in the south SLC area"

5
10/10/2017

I recently switched from Holiday Inn branded properties to Best Western due to concerns over the rewards program and so far I am very happy. The Sandy Cottontree Inn is proof of this as the rooms were awesome, the staff great, and the breakfast great as well.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your glowing review. Your compliments are very much appreciated. We will continue to do all we can to ensure your loyalty to the Best Western Brand. We look forward to your next visit. Sincerely, Kristen Fortie General Manager

"Great place to stay!"

5
09/10/2017

This was a quick stop on our way to Montana. The hotel was very easy to get to. A clean, quiet, comfortable and affordable place to stay. Located in an area with several good restaurants, shops and a movie theater.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your great compliments. We strive to provide a clean and comfortable hotel with great amenities that add value. We hope to welcome you back soon. Sincerely, Kristen Fortie General Manager

"Great place to stay"

5
09/10/2017

I have stayed at this hotel several times. The front office staff are always cheerful and helpful. The rooms are always clean and comfortable. I've tried a couple of other hotels in the area but this one suits my needs the best.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We greatly appreciate your feedback regarding your recent stay at. It is great to read that you enjoyed your stay with us and were satisfied with our amenities. We are happy to hear that our staff provided you with great service. We would love to have you stay with us again soon. Sincerely, Kristen Fortie

"Nicely remodeled"

5
07/10/2017

I was very pleased with how nicely this hotel has been remodeled. It was very clean. The staff were friendly and very helpful. When I checked in I felt that they wanted to ensure that I had a good experience. Having the pool and fitness center open 24 hours is a nice convenience. This hotel is located near many nice places to eat that are within walking distance. It is located just off a busy road, but not so close that you hear traffic all night. I would stay here again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We all thank you very much for posting this wonderful review for us. It is great to know that you enjoyed your stay, the friendly and professional staff and our remodeled rooms! Please stay with us again soon. Sincerely, Kristen Fortie General Manager

"It was a nicer home away from home!"

5
03/10/2017

Very pleasurable to stay at this hotel. The staff was friendly and lobby was clean, hallways were clean, elevator was clean. As I walked into the too. The first thing I noticed was the aroma of vanilla and flowers. Followed by what I saw which was a very clean room and bathroom. It was great!

"love the Cottontree"

5
02/10/2017

An awesome hotel surrounded by a beautiful valley and view of the mountains. Restaurants of all kinds are close by. A great mall Within walking distance and even a Costco close enough to walk to ! Great staff and all you cold ask for.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for the wonderful review of our hotel. I am glad that you enjoyed your stay with us and thank you for choosing our hotel. We certainly hope to see you in the future if your travels bring you back through the Sandy area. Sincerely, Kristen Fortie General Manager

"A typically excellent Best Western, with one major exception"

3
28/09/2017

We stayed one night in Sandy at this Best Western during a trip to Texas for a family emergency. I try to stay at Best Westerns whenever possible, as they are often of excellent quality. But I always check TripAdvisor first, and reviews suggest this is a very good BW. The hotel itself is definitely of excellent quality and the staff is very friendly and responsive. We liked our room and it was very clean. Housekeeping seemed to do an excellent job. However, we have one MAJOR CAVEAT to share: Parking lot security ad noise. We stayed at this BW on a weekend night. As the hotel seemed very full, I was unable to park my vehicle within sight of my room window, which I always try to do. The parking lot was well-lighted, except for the rear area that our room overlooked, so I was OK with the side spot I found under a light. The hotel lot borders a very busy commercial/retail area, which while convenient for shopping, creates a lot of vehicle and pedestrian traffic. As I parked my vehicle at dusk, a young man who was clearly under the influence of something other than happiness came stumbling through the hotel parking lot. He said some unintelligible things to me as I walked my dogs, but kept going. A few minutes later, an open-top, beat-up Jeep filled with various junk and overstuffed trash bags slowly moved out of a neighboring parking lot and into the hotel's, lights off. The guy driving was a bit rough. He avoided me and slowly cruised the parking lot, eventually pulling into one of the few open spots. Not sure of his business there, but it seemed very odd. It was too dark to see where he went, but the Jeep remained parked in the hotel lot for several hours but ended up next to the hotel overnight, the man asleep in the vehicle. Our biggest problem, however, occurred overnight, when we were awakened around midnight by teens partying in the dark rear corner of the hotel lot outside our room's window. They were drinking something in cans, although I could not tell what. I had left the room window open for fresh air until then, but they were too loud and I closed it. I was glad my car wasn't right there, but I assumed other guests' vehicles were being used by the kids for cover. I was able to close the window and go back to sleep, but it bothered me that hotel security cameras had not provided a way for hotel staff to be alerted to this security issue and call local police. No harm came to any cars that I could see -- just noise and mess. I mentioned it to the front desk the next morning, and the woman on duty was very understanding and apologized. It's a concern the hotel should address, and its location in the busy shopping corridor is enough to keep me from using this hotel again, sadly, as it is a very nice property.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your thoughts of your recent stay. We appreciate it when guests take the time to share their experiences at our hotel with others, whether it's positive or areas for improvements. Although it distresses us to learn of any shortcoming at our hotel it gives us an opportunity to continually better serve our guests. Please be assured your observations will be shared with our entire team and will certainly assist in our ongoing improvements throughout the hotel. I hope that you will give us the opportunity to restore your faith in us at some point in the future. Sincerely, Kristen Fortie General Manager

"Staff saved the day!"

4
26/09/2017

Came for a wedding and this was where everyone stayed. It was near good restaurants and shopping and near the event site. It was all of that! There were issues; However, Gabby and Josiah were amazing and they took care of the issues. Thank you so much!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for the Great review and we appreciate the kind words about our team, the location and your overall positive experience. And thank you for sharing that positive experience with others. I will be sure to pass along your kind comments with my employees! Sincerely, Kristen Fortie General Manager

"Good hotel"

5
25/09/2017

Love the shuttle to the stadium and the room was clean and ready on time. Staff was great. Shuttle driver was very good. In my on-line reservation I asked for a 1st floor room and they put me on the 1st floor. Very nice. Breakfast is so-so.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your review! I am glad that you had a wonderful stay with us, and were able to take advantage of our location and our amenities! I will pass your compliment on to the the Front Desk, and we look forward to hosting you again! Thank you, Kristen Fortie General Manager

"Loud"

3
25/09/2017

Could hear every bit of movement in the hallway, like we had no door to our room. We were up half the night, due to the noise level. We did not complain, as it wasn't the staff's fault. In fact, the staff was extremely gracious and friendly, through the entire weekend. The rooms are spacious and clean. My recommendation is to replace the doors with higher quality, insulated quality, and it'd surely eliviate much of the noise issue.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your review. We appreciate your feedback and we're very sorry for the issues that you experienced during your stay. We will take your comments under consideration as we continually work to improve our guests experience. Sincerely, Kristen Fortie General Manager

"Convenient Location"

4
25/09/2017

Stayed at the Best Western south Sandy CottonTree Inn. It's a very nice hotel that we had driven by many, many times on Auto Mall Drive on the way to Costco. Very convenient location. The breakfast left a little to be desired – especially for a Best Western Plus. Please more attention to detail. Drain that bacon! The room was in very good order. I would stay here again. They handle a lot of volume here, as they have 4 floors, and they do it quite well.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to complete a survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Kristen Fortie General Manager

"GREAT STAY"

5
21/09/2017

This establishment is well run, clean and I will definitely be back next time I am in this area. I expect to be back in November. The breakfast could use more heart healthy items but what the hey- I didn't have to cook or do the dishes!

"Great Experience"

5
18/09/2017

Very Clean, bright and welcoming staff. The breakfast was warm and inviting. I asked for a cold water and one was provided immediately. Would like to stay at this location again. The room was very comfortable.

"Nice rooms for the money"

4
15/09/2017

Would have probably given a 5 star for value, but we were put in a pet friendly wing after requesting the reverse. Must say that management compensated, but my honey did sneeze the night away. Limited elevator access to some rooms. Would stay there again and that's the bottom line. Shuttle to the airport was a bonus.

"Perfect for the job"

4
15/09/2017

Used the hotel after a flight from London for one night, clean large rooms, helpful staff, breakfast is surprisingly good. We took he hire car into SLC in the evening which was only a few miles and parked in the shopping Mall free for 2 hours where he is a Macy food court and you easy walk the Mormon HQ Left early next morning for Antelope Island just North of SLC

"Very comfortable room"

4
14/09/2017

Stayed at the Cottontree inn while passing through. Room was very comfortable, quiet and about average prices for the surrounding area. Check in was quick and easy. Parking wasn't a problem and location was good. The only issue was construction off of the exit of I-15, so getting to the hotel took a few minutes longer then expected.

"Sure could have been better"

3
13/09/2017

We stayed for three nights as part of a hiking trip. It is easy to find as there are busy roads on either side, and is a nice looking property. For us, it was a great location for hiking in the Cottonwood Canyons. The room as comfortable for two people and rather clean. The breakfast is fine but don't be fooled by the 6:00am start time. For us, it was always later and a regular said it often was 6:20am. So we were ready to hike and a number of people were ready to go to their construction jobs and sat and waited. The hotel also has room door that will shake you when others slam them (as well as the toilets), and as the pool is a 24 pool, count on loud kids about 11:30pm coming back to the rooms. The staff is fine, if not disinterested in looking up. All things considered it need some improvements.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to convey your comments regarding your recent experience with us. We are continually striving to improve the hospitality we offer, and comments from our guests are the most important tool we have. We appreciate the candid feedback we receive and welcome any opportunity to improve. Sincerely, Kristen Fortie General Manager

"Loved our stay!"

5
13/09/2017

We had a room with a balcony in the back, absolutely love this property! It was close to our venue and the staff is very helpful. Plan to return when in the neighborhood again! Very welcoming check in staff. The shuttle service is a very nice amenity.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We are so happy to hear we exceeded your expectations! The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you for your review and we look forward to your next visit. Sincerely, Kristen Fortie General Manager

"WONDERFUL PLACE TO STAY"

5
11/09/2017

We thoroughly enjoyed our stay at the CottonTree Inn. We enjoyed a wonderful breakfast and the staff were excellent. The rooms were high quality and very clean. We definitely recommend staying at this hotel.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your kind words about your experience at our hotel. We take great pride in our hotel and service and it is very rewarding when we get comments like this. Again, thank you and we look forward to impressing every guest who tries us out! Sincerely, Kristen Fortie General Manager

"Very nice Hotel"

5
08/09/2017

We really enjoyed our visit to your hotel. Nice location everything in walking distance. My husband came there for two weddings . We have never been disappointed in Best Western there accommodations are always top level thank you again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you for your review and your continued loyalty. We look forward to your next visit. Sincerely, Kristen Fortie General Manager

"Great facility"

5
05/09/2017

My wife and I stayed here when we were in town for an Agility trial for our dogs. We found it to have quiet, comfortable rooms with great water pressure in the shower (a rarity in hotels). The breakfast available in the morning was excellent. We will stay here again when traveling to Sandy!

"It's all about service."

5
03/09/2017

My husband had an early morning flight and would arrive at the hotel many hours before check in and before I could get there. I placed a call to the hotel and Teresa did everything she could and when housekeeping arrived, she had them clean a room as soon as it was available. I appreciated her going up and beyond to make our stay as comfortable as possible. He had been up since 2:30 in the morning and enjoyed the hotel's offer of having their free breakfast while he waited. We have stayed here before and we knew the rooms are very nice, the beds/pillows are comfortable, etc., but it was this next level of service which made our stay a memorable one.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We are so happy to hear we exceeded your expectations! The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. I will be sure to share your kind review with Teresa. Thank you for your review and we look forward to your next visit. Sincerely, Kristen Fortie General Manager

"BUGS IN THE ROOM"

1
31/08/2017

My 11 Month old was bitten by either fleas or bed bugs in the room we stayed in #230 and I do have pictures to prove it. I got a call from the General Manager a couple days after checking out telling me she had given me a full refund on my room and to remove my review from tripadvisor. Which I did.... But I had booked 2 rooms one under the Employee rate and one booked under the Best Western Rewards rate the GM told me they honored my friends reservation with the employee rate However that was not the case. My friend paid cash and paid more than what the Employee rate would of been. I contacted the GM the next day letting her know that if they had honored the Employee rate that they owed her the difference from what she had paid. The GM was super RUDE and said your friend is NOT getting a refund and just hung up on me.

"Great place to stay in Sandy!"

5
27/08/2017

This hotel is very pleasant to stay in! I would highly recommend if you find yourself in the area. Rooms are nice and clean, the pool is indoor and nice, and the location is good for finding dinner options.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your review! I am glad that you had a wonderful stay with us, and were able to take advantage of our location and our amenities! We look forward to your next visit. Sincerely, Kristen Fortie General Manager

"Best value!"

5
25/08/2017

We only stayed one night passing through. Very good location right off the highway. Friendly staff, very clean rooms with comfortable beds. Nice indoor pool open late. Great breakfast choices. Loved the scent of the lotion, used it on our entire trip!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to write a review for us! Thank you for all your great compliments and helpful information for potential guests. Again, thank you and we look forward to impressing every guest who tries us out! Sincerely, Kristen Fortie General Manager

"total satisfaction"

5
25/08/2017

This motel is the very best Best Western we have ever stayed at and the best value ever received at a Best Western. The staff was very helpful in every respect, accommodating every need and request. We especially appreciated the friendliness of all the staff. Other hotel guests we met were also very friendly. A very pleasant experience.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your wonderful review. We are so pleased that you enjoyed our hotel and amenities. We do have an amazing team who truly enjoys hospitality and we appreciate you acknowledging them. I will be sure to pass on your kind comments. We look forward to your next stay. Sincerely, Kristen Fortie General Manager

"Extra nice hotel!"

4
23/08/2017

We spent almost two weeks there three years ago and returned last week fir 3 nights. It has been remodeled and updated. Room was clean and spacious, comfortable beds, tasty breakfast options and coffee was good too. Convenient to restaurants and the mall. Will definitely stay again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We are grateful for your kind words about our hotel and amenities. We are pleased you enjoyed our location, breakfast and updated rooms. Thank you for being a loyal Best Western Member. We look forward to your next stay. Sincerely, Kristen Fortie General Manager

"After a long day"

5
23/08/2017

Was very pleased with all aspects of my stay at this Best Western. Friendliness of staff at check in was exceptional and room was in good order. Shower pressure was only negative. Have stayed at this hotel many times and have never had an issue that was not promptly addressed by either the staff or manager.

"A great place to spend the night"

5
23/08/2017

Good price; good Wi-Fi, very clean, quiet and comfortable room; good TV and selection of channels. Staff was pleasant and professional. Breakfast consisted of scrambled eggs, hash browns, bacon, waffles, along with cold cereal (and hot oatmeal). There was also an assortment of donuts (yum) as well as yogurt and a few other items.

"Smiling Australian"

5
23/08/2017

Great counter service! The young lady she was from Australia she helped me with my Best Western rewards program explaining some of the options I have when my points get s little more. The stay was comfortable!!!!!!

"would pick somewhere else for sure"

2
23/08/2017

Nice staff, filthy hall rugs- I am allergic, rooms okay but dimly lit. Loved the balcony but it was covered with sticky spills. Expensive for very little. The extended stay in sugarhouse is better but far from Sandy. sort of creepy area but good views and starbucks nearby. Not for me but some people would be fine with it.

"Hotel stay"

5
15/08/2017

This property is clean, modern, comfortable and we felt very safe staying here. The staff is friendly, professional and accommodating. The beds were super comfortable and the hotel is quite so we were well rested. We would definitely stay here again. The location is perfect!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We appreciate all the positive feedback and please know it will be shared with our staff and management team. Thank you for choosing us and sharing your feedback. We are pleased to hear that you enjoyed the location and we do hope to have the pleasure of welcoming you back again. Sincerely, Kristen Fortie General Manager

"Hmmmmm"

5
15/08/2017

We stayed here last year lucky enough to get a balcony room in back. We could open the glass door and enjoy the fresh air with our coffee. It was lovely. Nice size rooms very clean. Staying again this year. Different story. Room still nice and clean but its 116. The closest to the lobby ground floor. I'm exhausted! No way to get a good nights sleep. Everyone thinks it's great to walk the halls in the night talking loud like everyone is deaf. One guy even came out of his room to talk on his phone. I guess his friend on the phone was hard if hearing so he went out to sit in the hall across from our door so that while he was yelling he wouldn't disturb his family. Thanks buddy. I had to go out and ask him to stop. He was surprised that his loudness was bothering anyone for the last 10 minutes. Ok maybe after hubby goes to his business meeting at 7am I can get some sleep. Nope. Room 116 is next to the maids laundry room. When the washers spin the walls vibrate! I'm so tired I'm ready to scream! Yes stay here.......but if they give you room 116 DON'T TAKE IT!!!!!!!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for the review and the 5 star rating. I apologize for the noise you encountered while you were here. Please call me directly before your next stay, and I will do my best to get you a balcony room. We look forward to your next visit. Sincerely, Kristen Fortie General Manager 801-523-8484

"Good for price"

4
14/08/2017

Good overnight or weekend location. Close to shopping center and restaurant options. Rooms are average, very clean but not too comfortable of a bed. Overall satisfied with my experience. Will consider BW in the future due to nice service.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your kind review, we truly appreciate it. We are very proud of our staff and are delighted that you experienced such great service during your stay. I will certainly pass along your comments. We look forward to your next visit. Sincerely, Kristen Fortie General Manager

"Always great!"

5
14/08/2017

My stay at the Best Western Cottontree Inn located in Sandy, UT was for two days of business meetings at this location. Everyone at the hotel was extremely accommodating and efficient. We have held meetings here for years and I am never disappointed in the level of service.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your glowing review. Your compliments are very much appreciated. We will continue to do all we can to ensure your loyalty to the Best Western Brand. Thank you for your continued loyalty. Sincerely, Kristen Fortie General Manager

"Stay elsewhere!"

2
13/08/2017

Front staff didn't seem to care much about their job in customer service. Was told nothing about a $50 hold being put on my card the whole stay. There were bugs in my room so they had to move me after I didn't budge on staying there. Breakfast was served until 10am, but many times gone by 9am Shuttle guys were friendly and accommodating though!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to convey your comments regarding your recent experience with us. We are continually striving to improve the hospitality we offer, and comments from our guests are the most important tool we have. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kristen Fortie General Manager

"Stay was fine"

3
09/08/2017

Place was decent. Asked for good view and did wasn't thrilled with my view - but I did not ask to change rooms so my fault on that. Nice to have 24 hour pool and even though it's indoors it was not muggy - nice outdoor patio.

"Beautiful Facility"

5
09/08/2017

This Best Western was very clean, decorated lovely and had great amenities. Every time we stay in the Salt Lake area we stay at this hotel even though it is a bit further south. We love it and recommend it.

"The Best Hotel in the US"

5
08/08/2017

I am a frequent traveler, have been for over (40) Years. I HIGHLY recommend the Best Western Cotton Wood in Sandy UT. It is the best Hotel ever and that takes into account (40) travel years experience. Keep up the good work Kristen

"My stay at best Western plus Cottontree in"

4
07/08/2017

This was approximate the fourth time I've stayed at this particular hotel. I've always enjoyed my stay the staff is very courteous and the amenities are plentiful. However can get noisy from outside the room.

"Great Best Western, Friendly staff"

5
07/08/2017

The staff was very friendly and helpful; nice area, quick and easy check-in and check-out; one of the best complimentary breakfasts we've had. We would definitely come back to this Best Western. Rooms and hotel were clean and comfortable.

"Sandy Utah"

5
31/07/2017

We wanted to reserve two nights using points. We delt with three individuals and paid an additional $45. The nights were three days apart. When we arrived the first night we realized the reservation was for a different date therefore no available room. We had to go to another motel.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We are sorry to hear about the miscommunication involved with your reservations. We hope we can have another opportunity soon to have you back as a guest!

"Great stay in a great hotel with great staff"

5
25/07/2017

I spent 4 nights at this Best Western and could not be happier with the staff, the property and the location. In addition it was a great value. The rooms were VERY nicely appointed and the staff went out of their way to ensure my stay was perfect. To top it off where is great dining within walking distance. Would stay here for sure next time I am in the area.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, We know you have a lot of options when traveling into our area and we appreciate that you chose us! Please come again soon. Thank you, Josh Larson General Manager

"Very nice!"

5
24/07/2017

Enjoyed this stay. Bed comfortable and plenty of blankets. 24 hour hot chocolate, usually only coffee offered at most hotels. Wonderful breakfast from 6 am to 10 am. Full size donuts, fruit and hot meat and eggs. Made us hot chocolate chip cookies in the evenings.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your feedback! We are happy to hear you enjoyed yourself... Please come back soon! Kind Regards, CottonTree Team

"Mini Vacation"

4
21/07/2017

Although we only spent a few hours at the Cottontree Inn, the room and staff were so nice it felt like a little mini vacation. It was a great night. I wish I had paid more attention to the young ladies name that assisted me at check in. She was so helpful and sweet. I noticed several other customers came by and said hello as if they were seeing a friend. These are the things I notice and am impressed by. I travek to the Salt Lake Valley quite often and will be staying at the Best Western Cottontree in each time I do so. Keep up the good work.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Lesa, Thank you for taking the time out of your busy schedule to complete this kind review! We love taking care of all our guests and it is always fun to get familiar with people like you who are in town on a regular basis... We hope to have you back again soon! Kind Regards, CottonTree Team

"Hotel Stay"

5
21/07/2017

Excellent Hotel and good service. Staff Was good and excellent customer service from booking the room to the stay. Clean hotel and made the stay as comfortable as could with good room and internet. Every stay at best western has been great quality with exceptional service and this hotel lived up to it as well.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you, Jason! We hope to have you back again some time soon. Kind Regards, Josh Larson General Manager

"BEST Hotel in Utah"

5
18/07/2017

You'll love this hotel. It's quiet in the rooms, the beds are very comfortable. The indoor pool was heated and able to be used. The breakfast is a great selection and varies from day to day. It has easy access to lots of restaurants nearby and the freeway. The staff are great and very helpful. We found it last year and loved it so we came back to it for a BMWMOA National Rally this year. Give it a try - you won't be sorry.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Ramona, We always love to hear from one of our regulars who has stayed with us on multiple occasions! Please always let us know if there is something we can be doing better... We want to have you back every year! Kind Regards, CottonTree Team

"BW-Cotton Tree Inn - Sandy UT"

4
17/07/2017

Good hotel, the continental breakfast consisted of doughnuts, bananas, powder scrabble eggs, see through back and barley cook potatoes. This was the worst part. The rooms were clean and presentable, the meeting rooms were good, the air conditioning was set to high and the room were extremely cold. Staff was pleasant and helpful.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time out of your busy schedule to complete this review. We use this feedback to constantly be improving ourselves and what we are offering to our guests. We hope to have you back again soon!

"Pleasant location"

5
17/07/2017

Hotel is nicely situated for the airport. Rooms were clean, plenty of towels and toiletries, although the air conditioning was noisy at times. The staff we encountered were very helpful and friendly. Plenty of eateries within a short distance. There was a railway station approx. 1 mile away from where you could easily travel into Salt Lake city centre. Complimentary breakfast catered for most tastes.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for staying with us! We hope to have you back again soon. Kind Regards, CottonTree Team

"Amazing hotel!"

5
13/07/2017

I really enjoyed staying at this hotel. The staff were all very friendly and nice. The room was really clean and the beds were amazing. They also had a cappuccino machine and had one of my favorite coffees.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Eden, Thank you for taking the time out of your busy schedule to complete this kind review! We are happy to hear that you were pleased with our coffee! We work hard to ensure we have a little something for everybody... Please come back soon! Kind Regards, CottonTree Team

"Drive from Laramie to Las Vegas"

5
12/07/2017

Best Western Plus Cottontree Inn was the hotel we got to stay during our drive from Laramie, WY to Las Vegas, NV. This was on May 7th & 8th 2017. All of us slept well after a good drive. The hotel environs are quiet & comfortable. The staff were also co-operative. Rooms are clean. Good Vegetarian food was available. Looking forward for another stay in this place...

CottonTree-Sandy, Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your thoughts on our hotel. It's wonderful to hear the staff was able to contribute to a great stay. We understand you have choices when traveling and we thank you for being a loyal Best Western customer. We look forward to your next arrival! Sincerely, Best Western CottonTree-Team

"Friendly helpful staff, pleasant stay"

4
08/07/2017

I came to Sandy to visit family. In the past I have stayed at the Hampton Inn in this same cluster of motels. The better reviews of this place made me decide to try it, and I did find it a bit better. It's more attractive, my room was nicer, the breakfast was a bit better. The staff was very friendly and helpful. It was somewhat noisy on my first three evenings because of quite a few youth soccer teams that were here -- they were noisy in the hallways and in the pool area, and they set off alarms as pranks a few times - but that was a minor annoyance; overall they were nice kids, just full of excess energy.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to complete this kind review! We appreciate your patience with our youth groups and we promise that we will work hard to keep this under control in the future. We hope to see you back again soon! Kind Regards, Josh Larson General Manager

"Go out to Breakfast!"

4
02/07/2017

Clean, nice people. small pool. parking adequate. cookies in afternoon are nice. breakfast - ehh. small area when the hotel is full. value is good compared to those around. good bed if you like a soft bed...... You can also bring your dog which is a plus.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you!

"Highly recommend"

4
01/07/2017

Came to Sandy for my niece's graduation from Roseman university and stayed at BW Auto Mall. Pros: staff are courteous and very friendly from making reservations, special requests, info on shuttle, etc...breakfast is the usual fares and good, coffee and tea are available in lobby 24 hours. Hotel is kept clean and nicely decorated. There are many fast food places and restaurants within walking distance. The mall is also a walking distance but you have to cross a busy street to get across. There is a hotel shuttle that could take you for free around 5 mile radius. Cons: I requested for a room with balcony with mountain view but I got a little ledge that is about 2 feet deep with a view of Wendy's. TIPS: -if not renting a car, shuttle express is available from SLC airport for about $19 excluding tip. -if requesting balcony ask if it is a regular balcony size or a ledge. Highly recommend.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking time out of your busy schedule to complete this kind review! CottonTree Team

"A fine place to stay!"

5
27/06/2017

We recommend this hotel; for several reasons! 1) friendly and helpful staff 2)comfortable rooms 3)Good breakfast with many choices 4) Free shuttle for local trips 5) FRIENDLY AND HELPFUL STAFF! 6) FRIENDLY AND HELPFUL STAFF!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for recognizing our staff! We work hard to make sure we can accommodate any requests our guests may have. Please come back soon! Kind Regards, Josh Larson General Manager

"june visit"

5
26/06/2017

Family and business trip. Hotel was located in a very good area for me to accomplish all necessary business. Plenty of local amenities to make it very convenient. No snow this trip made it even better!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your kind review! The snow will be back before we know it! Regards, CottonTree Team

"Awesome stay!"

5
23/06/2017

Great decor, 24 hour pool and fitness, pets allowed, restaurants and shopping within walking distance, comfortable beds, fresh smelling rooms, friendly staff, good breakfast, very clean rooms, air conditioned rooms.

CottonTree-Sandy, Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your review! I am glad that you had a wonderful stay with us, and were able to take advantage of our location and our amenities! We will continue to do all we can to ensure your loyalty to the Best Western Brand. Sincerely, Best Western Plus-Team

"Great hotel for a small event."

5
23/06/2017

I have stayed here for two different types events. One was for a Scrapbook Crop and the other was an Authors Meet and Greet.. I found the event rooms to be well set-up and in a quiet area os the Hotel.

CottonTree-Sandy, Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your great review. Your compliments regarding our convention space are very much appreciated. We hope to welcome you back again soon. Sincerely, Best Western Plus Team

"Awesome hotel"

5
22/06/2017

This is a newer property and has very clean rooms that are comfortable. The breakfast is great with waffles, yogurt, oatmeal, eggs, sausage, biscuits and many more. The indoor pool and hot tub are clean and inviting. The laundry facility is convenient on the first floor and the staff is friendly.

CottonTree-Sandy, Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for such a wonderful review! We are so happy to hear you had a great overall experience with our hotel. Our full hot breakfast is a nice amenity, and since it changes a bit every day, the breakfast experience stays fresh for our guests. We look forward to your next stay! Sincerely, Best Western Plus CottonTree Team

"Great Hotel"

5
19/06/2017

We stayed here with our soccer team for 3 days. Nice hotel with a good price. Good clean room with a pretty large mini fridge for drinks for multiple days. Great free hot breakfast in the lobby. Nice Samsung TV's

"Fabulous Breakfast and Cappuccino All Day Long"

5
19/06/2017

The breakfast choices were incredible. For example all on one day; Waffles, scrambled eggs, bacon, 2 fruit choices, bagels, toast, yogurt, 3 types of cold cereal, 1 hot cereal, toast, jam, 2 syrup choices, milk, 2 juices. The food was hot and fresh and very tasty. Coffee and Cappuccino available all day was a real perk for me. Hot fresh cookies were offered at the front desk around 7 pm. ish

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, We appreciate all the positive feedback on our breakfast! We work hard to keep a good variety and rotation of menu items to accommodate all our guests preferences... We are happy to hear you enjoyed the cookies every evening as well! Please come back soon. Kind Regards, CottonTree Team

"Great Hotel"

5
12/06/2017

I stayed at this location for 1 night, and it set the standard for all the Best Western's I stayed at for this trip. Check-in was quick and easy - the staff at the front counter were very friendly and helpful when I had questions. The room was large and clean, no complaints for the washroom and despite being right by the ice maker it was very quiet. The room overlooked the parking lot and Wendy's, but there was a beautiful view of the mountains as well. Wi-Fi signal was strong and remained that way all night, which if you are anything like me, is very important. Breakfast in the morning was probably one of the best continental breakfast's I've ever had - It had many options for a hot breakfast including eggs, bacon, hash browns, oatmeal and waffles (With a toppings bar!) as well as cereal, bread/English muffins to toast, donuts, muffins, etc. I won't hesitate to book here again should I ever be out that way. Excellent experience from check-in to check-out.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, Thank you for taking the time out of your busy schedule to complete this kind review! We look forward to seeing you back in the future. Kind Regards, CottonTree Team

"Top of the tree for Best Western............or any hotel."

5
11/06/2017

We reserved a standard room at the military rate a few days prior our arrival from Littleton, CO. We got the standard 500 pts. on the summer promotion and the welcoming gift too. Surprisingly, we found the room had been upgraded to a suite 335 without asking & without charge. It was fantastic. A separate living room, two TV's and two AC's so you don't have to run the one by the bed. Breakfast was outstanding. Very classy hotel and very well maintained.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for being a valuable member of our BW Rewards program! We hope to have you back again soon. Kind Regards, CottonTree Team

"Utah trip"

5
11/06/2017

Great location and service! Second time here and will be on our list for next trip here. Looking for other locations we might stay in. Might look into other BW brands in Europe in July. Keep up the good work!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We appreciate you keeping the Best Western brand in mind while traveling all over the world. We have some beautiful properties throughout Europe that I think you will really enjoy. We look forward to your next trip to Sandy, Utah! Thank you, CottonTree Team

"Excellent hotel"

5
11/06/2017

I've stayed at the Cottontree Best Western Sandy for a total of 9 nights this year and enjoyed every bit of it. Staff is very helpful, hotel room great, pool and hot tub nice. Shuttle service within 5 miles is a great feature!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We know that you have a lot of options while staying in our area and we appreciate your continued loyalty! We look forward to seeing you back again soon. Kind Regards, Josh Larson General Manager

"Great place to stay!"

5
06/06/2017

We didn't have reservations. We stopped to see if there were rooms available, and we were greeted with warm chocolate chip cookies and peanut butter cookies. They did have a room, and they were very reasonable! Very nice room with a balcony. Nice view of the snowy mountains. Coffee available in the lobby. Free breakfast with scrambled eggs, oatmeal, sausage, waffles with strawberries, etc. Would definitely stay there again!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Patti, We are happy to hear you enjoyed the cookies! It is always fun to see a little snow left on the mountain tops at this time of year... It was a great ski season! Please come back soon. Thank you, Josh Larson General Manager

"Best hotel ever "

5
06/06/2017

This hotel is incredible we stayed in room 331 which has a beautiful balcony which overlooks the mountains. When we arrived it literally took 2 seconds to check in which was awesome the staff was so nice and friendly. The room has a comfy king bed and a couch a desk and best of all a fridge. Everything was super clean you can really tell the staff cares about this place. The towels were the best I have had in a hotel. I just wanted to say thanks for an amazing stay.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time for this kind review and we are happy to hear you enjoyed your view! We are all very lucky to live in such a beautiful area... Please come back to see us soon! Kind Regards, CottonTree Team

"Would definitely recommend!"

4
03/06/2017

Stayed 5 days, over Memorial Day Wknd to attend Paint Horse Show at Fairgrounds. ALL hotel staff were cheerful, friendly, and accommodating. Room was very clean, beds comfortable! Would like to see microwaves in rooms-that would be helpful. But wonderful stay overall.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, We appreciate that you chose us while you were in town for the show! I hope you knew about our complimentary shuttle that can take you back and forth to the Equestrian Park. We hope to see you again next year! Kind Regards, CottonTree Team

"Modern and inviting"

4
28/05/2017

The Cottontree Inn is a lovely spot for an overnight stay. The room we had was very well appointed with tasteful up to date decor. The bed was super comfortable and the linens were high quality. Several eating establishments are within walking distance at the South Towne Centre mall. It is a pet friendly hotel with several grassy areas. It offers a good hot breakfast to guests. The staff are friendly and very helpful.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing us for this stay! We are happy to hear you enjoyed all that we offer. Please come back soon! Kind Regards, CottonTree Team

"Happy At Last"

5
26/05/2017

Asst General Manager comped us a night due to unsatisfactory issues the last time we had stayed. This visit was definitely a "10" as everything was perfect. We will for sure stay here again. Staff was very friendly & helpful.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
We appreciate you giving us a chance to redeem ourselves! We look forward to seeing you next time. Thank you, Josh Larson General Manager

"Excellent stay!! Far better than any Marriottive stayed in !"

5
22/05/2017

I usually stay at Marriot or Best westerns and this Best Western was very impressive and was fee better than any Marriot I've stayed in . Amazing beautiful decor & most importantly excellent customer service ! Good job to all your staff !!!

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Misty, We all thank you for this kind review! We know that we have some stiff competition in our area so we appreciate that you chose us! Please come back soon. Kind Regards, CottonTree Team

"Quick Stopover"

4
21/05/2017

Arrived in Salt Lake City late at night and wanted a Best Western on the way to our destination in the morning. This BW fit the bill. Located in a retail/shopping area so convenient to all amenities. Very comfortable room and decent free breakfast included. Very reasonable rates.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, Thank you for stopping by! Please come back soon... Kind Regards, Josh Larson General Manager

"Ok room value, but breakfast lacking"

3
18/05/2017

Stayed one night on the second floor. The bed was comfortable and the room was clean. Outside noise was minimal, check in was fast and easy, nothing overly grand about it but nothing overly undesirable about it either. The complimentary breakfast was disappointing though. Breakfast hours started at 6am, we went down at 8:30 and it was pretty picked apart. No more eggs and gravy, forks, and the biscuits were dry, shriveled and burnt. The other breakfast alternatives were dry cereal, oatmeal(a few toppings), yogurt(a few toppings provided), fresh fruit, donut/muffin tray (pretty empty as well) and mini waffles. The juice selection was just orange and apple, just a personal preference of mine is to always go with the cranberry juice (can't go wrong there!) and they did not have that option. Overall just an average stay. Location was surrounded with road work which was not ideal to get to via google maps. A mall is close to this location though and plenty of options to go and eat. Gym, pool and spa were open 24 hours which is also noteworthy. Final random advice- In the shower, there is a faint arrow on the handle. Where that arrow is pointing is the determination as to water temperature. Every shower every where you go seems to be different, wanted to save someone the couple of minutes of cold water trying to figure this part out :)

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, Thank you for taking the time to complete this review! We will take all your thoughtful feedback into consideration and with a couple quick adjustments we plan to fix the issues with breakfast. Road construction is always a drawback but within the next month or so we will have a completely redesigned off-ramp that will make our area even more awesome... We hope that we can have you back again soon! Kind Regards, Josh Larson General Manager

"Great Experiencd"

5
10/05/2017

Clean,friendly staff,great location,close to large mall and eating establishments! wonderful experience!! Will definitely stay here again when in the SLC area. Sandy City is about half way between Salt Lake it's and Provo

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, We are happy to hear you enjoyed your stay... With the South Town Mall right across the street, there is no shortage of places to eat and things to see! We can also shuttle you over to the TRAX station (light rail train) that is nearby for convenient access to the down town area. Please come back again soon! Thank you, CottonTree Team

"Love this place"

5
10/05/2017

Great Staff, feels like home! I'm here at least 1 week a month and the front desk team always go out of their way to make each trip a pleasure! The rooms are always clean and serviced each day. If there is ever a problem, like a light out, the maintenance team are quick to fix it. I've been staying here for the last 17 years and can't remember a bad stay.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Nick, I hope you know how much we appreciate you over the years! Thank you for taking the time out of your busy schedule for this review... I am sure we will see you again soon! Thank you, Josh Larson General Manager

"Good deal for your money"

5
09/05/2017

It was a comfortable room, providing all the ameneties normally required such as a bed, AC/Heat, TV, and toilet/shower. The beds were comfortable and the sheets clean. The breakfast was good, however was not stocked often enough and was frequently out of common bread items.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you, we appreciate the feedback on the stocking of breakfast items. We will be sure to address that right away! Kind Regards, Josh Larson General Manager

"A wonderful surprise"

5
08/05/2017

My stay at the Bet Western Cotton Tree Inn was a wonderful surprise. I have stayed in Best Western hotels in the past and had come to expect them to be a functional average hotel for that price point, but the Cotton Tree Inn went well beyond what I was expecting.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you so much for your kind review! We always aim to exceed expectations so we are happy to hear this from you! Regards, CottonTree Team

"Will stay here again"

5
05/05/2017

Hotel is close to anything you might need. Staff is friendly and willing to help. Rooms are nice and clean. Would recommend this hotel to anyone. The breakfast was your usual hotel breakfast but at the same time it didn't taste bland. Pool and hot tub are open 24/7 which is always a plus.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, Thank you for taking the time to complete this kind review! We look forward to having you back. Kind Regards, Josh Larson General Manager

"beds are so comfortable!"

5
30/04/2017

We had a great time here. Slept well. It's a nice sized hotel, not too big so easy in and out. No fuss breakfast provided with lots of choices. We slept so well! The bed, bedding and pillows were so comfortable. We will stay here again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Thank you for your kind review! We have recently replaced our mattresses so we are happy to hear you are enjoying them. Please come back soon! Kinds Regards, CottonTree Team

"I always find hairs."

4
28/04/2017

Pretty decent hotel if you have to stay in south SLC. There are a few restaurants around, fast food too, Starbucks just half a block away. Very close to the highway. If you forget something at home, there is the cleanest WalMart I have ever been to a couple miles away. lol

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Ryan, Thank you for taking the time out of your busy schedule to complete this review! We hope to have you back soon. Kind Regards, CottonTree Team

"Great hotel"

5
27/04/2017

This is a wonderful Hotel. It's in a perfect location and it's always a great deal. The pool and hot tub are open 24 hours which is really nice. Breakfast is a nice layout with good choices period we always stay here when we're in the area. :-)

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Sara, We know you have a lot of hotel choices in our area so we appreciate that your continued loyalty! Please let us know if there is ever anything we can do to make your stay more enjoyable. Thank you, Josh Larson General Manager

"Excellent hotel"

5
26/04/2017

This is a very clean hotel with very friendly staff and great customer service. We attended our son's graduation from Roseman Dental School, and this hotel offered a substantial discount for people associated with the college. Breakfasts were excellent, pool was warm, nice exercise room, wonderful beds. We would definitely stay here again.

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, Congratulations on your son's graduation... It must be an exciting time in his life! We appreciate the kind review and we hope to have you back as our guest in the near future. Kind Regards, Josh Larson General Manager

"Sales"

3
19/04/2017

Room very nice but semi truck out out window running all night bad deal don't pay to stay at a truck stop food at breakfast should be fresh and hot or warm at least but overall I will stay here in the future

CottonTree-Sandy, General Manager at Best Western Plus Cottontree Inn, responded to this review
Hello, We look forward to having you back as our guest in the future! It sounds like we have a couple things we can work on and we expect to have them fixed for your next stay. Kind Regards, Josh Larson General Manager

"AWESOME"

5
13/04/2017

IT was an awesome stay, just that the headboard was broken upon check in, in room 426. so had to help agent out with moving bed and carrying the headboard. But other than that everything was AWESOME as always.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
We can't tell you how much we appreciate your understanding with the headboard situation! Please call me at 801-523-8484 next time you are coming in town so I can personally book your next stay. Kind Regards, Josh Larson General Manager

"Canadian very happy with the BW in Sandy, UT"

5
12/04/2017

Clean, comfortable guest room Friendly, helpful staff close to lots of restaurants, shopping centre, gas bars, etc. Easy to find off Interstate 15 as well as access next morning to continue on our trip

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
James, Thank you so much for choosing us for your trip down south! We would love to have you back some time soon! Kind Regards, Josh Larson General Manager

"Pleased with the helpful service"

5
09/04/2017

The lady at the desk was so kind in helping me carry stuff up to the room with me since I had so much stuff and my hands were full. Its was an eager to please attitude that really made it a joy to stay there and feel appreciated as a guest at the hotel. Lots of good places to eat with many choices in walking distance.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this kind review. We are happy to hear you felt appreciated as our guest throughout your stay! As you mentioned, there are many restaurants within walking distance, but we also have a complimentary shuttle within 5 miles of the hotel for some of the places that are a little too far to walk. We hope to have you back again soon! Kind Regards, CottonTree Team

"Great Location Motel"

5
06/04/2017

Love this motel. Is located in a great part of the Salt Lake Valley close to shopping and mass transit. Room was very clean and staff was very helpful and friendly. I would highly recommend this motel for your stay in the Salt Lake area.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, Thank you for your kind review! Don't forget to use our complimentary shuttle to get you back and forth to the Front Runner and TRAX stations that are nearby. We hope to see you again soon! Kind Regards, CottonTree Team

"Business Stay"

5
05/04/2017

We had a great time at this Best Western Hotel the staff was helpful and the overall conditions were great everyone was friendly I would certainly stay again we happened to be onsite for the Cotton Wood trees in Bloom it was beautiful

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
John, Thank you for taking the time out of your busy schedule to complete this kind review! We always love to see the Cottonwood Trees in full bloom so we know spring is here... Come back soon! Kind Regards, CottonTree Team

"Great stay (as usual)"

5
01/04/2017

Excellent stay in this hotel. I have frequently stayed here, and will continue to make plans to stay here. Rooms are clean, refrigerators in every room. Staff are friendly and helpful. Breakfast is very good and the warm freshly baked cookies in the evening are a nice treat.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Linda, We sincerely thank you for your continued loyalty! Please let us know if there is ever anything we can do to help improve your experience. Thank you, Josh Larson General Manager

"Great staff, comfy beds, and great location"

5
24/11/2016

The Best Western Cottontree Inn is a fabulous choice if your looking for top of the line customer service, clean rooms, and comfy beds. Breakfast is adequate. Nice indoor pool and great wifi service! I would highly recommend.

"Best Western Always Come through"

5
22/11/2016

we spent 2 nights there while visiting wife's Family. Very nice place , freeway close but quiet, nice rooms with all ammenties , Staff was very helpful when I was looking for directions. nice breakfast once again B/W lives upto standards

"Comfortable"

5
21/11/2016

We have never stayed at this hotel and we were pleasantly surprised! The comfort and beauty of the rooms, the quietness, and amazing continental breakfast were a bonus. The sheets and bed were very comfortable. We will stay here again!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We appreciate your kind review and we can't wait to have you back! Thank you, Josh Larson General Manager

"The Sandy Ut experience"

5
12/11/2016

Great Hotel and great comfortable stay. Great Location for shopping \\and eating. Freeway close but quiet.. Hotel personnel very co-operative in a highly professional manner. They were polite and helpful with directions and miscellaneous information. Pool.spa area great. All areas of the facility were neat and clean and well maintained. Up dates secruty measures were easy to use. (i.e. keyless entry cards) Parking lot well lite fore safety of vehicles.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We appreciate the time you took out of your busy life to complete this kind review! We hope to have you back as our guest soon. Kind Regards, Josh Larson General Manager

"Frequent Traveler"

5
05/11/2016

The Best Western Cotton Tree Inn exceeds all expectations for any traveler - the staff is EXCEPTIONAL - room rates are fairly priced and the property is ideally located for shopping and dining within walking distance. The property is well maintained and you can expect a real breakfast (no charge). My favorite hotel when travelling :)

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dennis, It is always fun to respond to a guest like you that has been so loyal to our property over the years. My staff really enjoys your company and we hope to have you back again soon! Regards, Josh Larson General Manager

"We had a wonderful stay"

5
31/10/2016

We had a wonderful stay. The staff were friendly and helpful. We were so happy to hear that the pool was open 24 hours as we were going to be out a little late. The room was very nice and clean and the breakfast was tasty. I left my sweater in a drawer. When I called they were very helpful in locating it and holding it for me to pick up later.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Brenda, We know you have many hotel choices in our area and we want to thank you for choosing us! We are happy to hear your stay went well and we hope to see you back again soon! Regards, Josh Larson General Manager

"Staying in Bestwestern"

4
30/10/2016

Had good times. Nice hotel in the City. Shopping center, restaurants, and the business were closed by. Shuttle service within 5 miles helped me. Breakfast was good. Rooms were very clean. Reception was good. We will visit again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this review... We look forward to seeing you again next time you're in town! Regards, Josh Larson General Manager

"Better than Expected"

4
20/10/2016

I think the Cotton Tree Best Westerns are much better than other Best Westerns I have stayed in. This hotel was very up to date in their furnishings and bed linens. There was a large tv in the room, comfortable sofa, refrigerator and coffee machine. My only two complaints would be that the air conditioner is behind the sofa so there is not great air flow and there were not a lot of amenities in the bathroom.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your review! I appreciate the feedback about the sofa in your room and I will be looking into it. Please let us know if there is ever anything else we can do to improve your experience with us. We hope to have you back soon! Regards, Josh Larson General Manager

"Great stay"

5
19/10/2016

I have always loved staying at the Cotton Tree Inn in Sandy, Utah. I have training every year in Sandy and we always stay with the Cotton Tree. I am an animal lover, and I did see some dogs there during my stay. I LOVE that pets are allowed. I always feel so safe and cared for here.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Wendy, Thank you for staying with us while you are here on business... We hope we can have you back to enjoy one of the many leisure activities we have in our area some time soon! Regards, Josh Larson General Manager

"Very nice"

4
17/10/2016

Welcoming and helpful staff, comfortable, nice rooms. Good place to stay in Sandy. Room was nice and clean and facilities very good. Plenty of parking and a good spot between Provo and Salt Lake City. Would stay here again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your kind review! With convenient access to I-15/215 you can get just about anywhere quickly from our location. Please come back soon. Regards, CottonTree Team

"Excellent place to stay"

5
11/10/2016

I recommend this particular Hotel to everyone, it was clean friendly and very accommodating. Comfortable beds, well maintained grounds, fresh and tasty food and the entire Staff was courteous and friendly.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Robert, We appreciate your continued loyalty! Please be sure to let us know if there is ever anything we can improve upon. Thank you, Josh Larson General Manager

"overnight stay with breakfast"

5
07/10/2016

Nice, clean comfortable room with desk and fridge. The staff was great, but I can't give it an excellent rating because our room's carpet had been shampooed and was still damp when we checked in. It was late and we didn't feel like changing rooms so we toughed it out (which wasn't really that bad!). We laid towels on the floor to keep our bare feet dry. Breakfast was good.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking time out of your busy day to complete this kind review... Even with the wet carpet! We will take this feedback to heart and ensure we are not opening rooms with freshly cleaned carpets too early in the future. We hope to have you back as our guest soon! Regards, CottonTree Team

"Best Western Cotton Tree Inn, Sandy, Utah"

5
07/10/2016

I stayed here three days and two nights on business. The hotel was clean and quiet and met my expectations. The breakfast food was great. We used one of the conference rooms for our three-day meeting so I pretty much just lived in the hotel. I would definitely stay here again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thanks Rick, We always like to hear from a guest that was here to attend one of the many conferences we host in our 2,300 square feet of meeting space. We hope you come back soon and enjoy some of the leisure activities we have all around us in this area! Regards, Josh Larson General Manager

"Very Nice Best Western"

5
06/10/2016

Very nice hotel. Full breakfast comes with the room. 24 hour hot tub and pool. Very friendly and helpful staff. Nice neighborhood and easy access and only 20 or so minutes from downtown SLC and Provo. I would recommend this hotel without hesitation.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thanks for this kind review! Our convenient location is something we hear positive feedback about on a regular basis... You really can get just about anywhere quickly when using us as your base camp! We hope to see you again soon! Sincerely, CottonTree Team

"One night stay"

5
03/10/2016

For a one night stay, this was a great motel to stay in, friendly staff, good breakfast in the morning, good room, nice bed--all in all, I would have staying in this motel on our way back. Only other problem, is eating establishments, there was a Wendy's next door, didn't see any other places.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, Thank you for choosing us for your recent stay! I hate to hear that you didn't know about other restaurant options in the area because there are a ton... We are located right across the street from the South Town Mall which is surrounded by several sit-down restaurants and there are many other quick and convenient options as well. Please come back next time you are in town so we can give you better advice on dining options! Thank you, CottonTree Team

"Great Stay at the Best Western"

5
26/09/2016

Great place to stay, close to just about everything that you need. Our business uses this Best Western to set-up rooms because the price is good and the process that we have to reserve the rooms and have us billed for the rooms works out great. The staff are friendly and accommodating. We would recommend this motel to anyone.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Kirk, We are happy to hear you feel good about the convenience of working with us! Please be sure to tell us if there is ever anything we can do to improve things for you. Thank you, Josh Larson General Manager

"Everything is good but the AC unit"

5
23/09/2016

I love staying at this hotel. It is nice, clean, and is in a great location. We've stayed there numerous times in the last couple of years. However, I will not stay there again until they update their AC units. For the two times that I stayed there before this last visit, we asked the repair man to come work on the unit. It stays the same temperature no matter what the setting is. It is also EXTREMELY noisy when it kicks on and off. This was the third room that I've stayed in in the last few months and it's AC unit had the same problem. It is to the point that I have to overlook the rest of the things that I love staying at this hotel. As soon as they get new units, I will be back!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Kristine, Would it be possible for you to call me at 801-523-8484 so we can discuss this AC situation in a little more detail? I would love an opportunity to speak with you whenever you have the time. I look forward to hearing from you soon. Thanks, Josh Larson General Manager

"Great "

4
21/09/2016

Business traveler. Clean and in a convenient location between SLC and Provo. The 24 hour pool and jacuzzi is also nice. Breakfast is decent and there is also always coffee available. Staff was also very attentive.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this kind review... We are happy to hear you appreciate our location! It is always nice to be right in the middle of everything! Please come back soon. Regards, CottonTree Team

"I stay here often"

5
21/09/2016

Its a good hotel to come back to on auto mall drive there in Sandy and never am I disappointed. I really enjoyed my stay and am eager to get back there again. They know how to treat a diamond select member right.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We all appreciate our Diamond Select members and we don't take your ongoing loyalty for granted! Please let us know if there is ever anything we can improve on. Thanks, Josh Larson General Manager

"very nice hotel"

5
19/09/2016

This was a very nice clean hotel with great rooms and amenities. I would definitely stay here again. Breakfast was great and service was great as well. We got the King room with the sofa which had a fridge and sink/bar. The bathroom had a huge tube with upgraded sink and tub.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Myrinda, We are happy to hear you enjoyed your recent stay with us and we appreciate the time you took to complete this kind review! Please come back again soon. Thank you, CottonTree Team

"We stayed there for 2.5 weeks!"

5
18/09/2016

We had an issue with the home we were moving into, so we looked around for a good deal with free breakfast. At check-in I loved Teresa at the front desk! She was always on top of things and answered all my questions. She was always able to re-program more keys (when my kids misplaced them), she was friendly and I always walked away happy that I was there. My 4 kids, husband and I all loved the breakfast -the whole time! We got to know Mary and Aide, the two that do it, and were so impressed with their friendly service and efficiency. There were a lot of people at the hotel a few of the nights and everything was great! We loved the computers in the lobby, the washer/dryers were great, access to wifi, and the pool was clean and well kept. Overall - if you have to live somewhere away from home -- this place was awesome!

CottonTree-Sandy, Front Office Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
I'm glad that we could make your stay comfortable and enjoyable for you and your family! Thank you so much for the kind review, we really appreciate it. We loved having you at our hotel and we hope to see you stay with us again soon! Thanks, Teresa Pettriess, Front Desk

"Wonderful stay"

5
18/09/2016

This hotel is a safe haven we really enjoyed our stay and will go back. This was our second visit to Utah and we love this state hope to be back next year. So much to see. The hotel is well placed. Good restaurants very near the hotel.

"Great Place Great Rate"

5
18/09/2016

Nice location, service, employees, and customer friendly. Very friendly and helpful employees. (One of the check in employees knew I was picking up some of our group from the airport and saved a cookie for me.)

"Great Value for the Money!"

5
17/09/2016

This is an *excellent* facility, in every way: quality of the staff, level of amenities, efficiency, adequacy of facilities, morning breakfast. The attitude of the staff with respect to customer service was especially notable (wish it was like this everywhere else in he US!!). I want to qualify my rating about the location as "average." For me, the location was EXCELLENT, just minutes away from where I needed to be. For others, it might be a bit far from downtown Salt Lake, but in all fairness there is a train station only minutes away. In the future, I will always stay here!! GREAT value for the money at 2X or 3X the price.

"Great Short stay"

5
16/09/2016

Very high quality hotel for the price. I am greatly impressed with this hotel each time I stay here. Great friendly staff to welcome you to your stay. My son really enjoyed the pool to swim in and I was glad it was clean.

"Best Western Plus Cottentree Inn"

5
16/09/2016

We were broke down over labor day weekend for 4 days, spent the first night at the Extended Stay as we knew it would be a long wait for repairs, bad choice, so we went to Best Western Plus next door and they made our stay very comfortable in spite of the stress. Shopping and restaurants were within walking distance. The breakfast was great, comfortable beds, clean rooms and Teresa the front desk associate was above and beyond kind and helpful. We will stay there again if we are in the area.

"Cater to customers with pet allergies"

5
11/09/2016

I always for a pet free room when I stay at a hotel and this hotel moved me to a room that hadn't had pets in it. It is a pet friendly hotel which accommodates the needs of many but they also keep in mind the frequent needs of people to be pet free. The elevators don't have carpet so pet dander wasn't a problem. They were clean and moped and I didn't have any resulting allergic reactions.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thanks for your continued loyalty to our hotel! We hope to have you back soon. Regards, Josh Larson General Manager

"Best Western Plus Cottontree Inn"

4
09/09/2016

We had a great stay overnight and will surely spend another few nights at other locations as we travel about. Thank you for the service and cleanliness you provide to your customers. We appreciate the award points we received that was very helpful.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Jamie, Thank you for staying with us and please let us know if we can help you book accommodations at other Best Western properties as the need arises. We have locations all over the world that you need to check out! We hope to hear from you soon... Regards, Josh Larson General Manager

"Great Hotel and Great Value"

5
08/09/2016

Loved this hotel in Sandy, Utah. Was close to shopping and restaurants ... Whole Foods nearby. Felt like I was out in the country ... very quiet and peaceful. Very nice pool, lobby. Great value! Will stay at this hotel when I visit the Salt Lake area, which will be minimum of six times per year. It is close to the airport yet away from the busyness of the big city. Lot's of great Mexican Food restaurants nearby.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Tim, Thank you for taking the time out of your busy day to complete this kind review! We look forward to seeing you again soon. Josh Larson General Manager

"Beautiful western motel"

4
07/09/2016

It is a nice place to stay but as a Rewards member they do all they can to get the highest price they can. Last year we booked a balcony room using our rewards points and they changed the room for another. Won't be staying there again. The breakfast that day was average at best. We picked up the garbage behind furniture and just under the beds when enter the room.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear John, I would love an opportunity to speak with you on the specifics of your recent stay and I am confident I can rectify the situation. If you have a moment, please contact me at 801-523-8484 or you can reach me via email at [email protected] I hope to hear from you soon! Thank you, Josh Larson General Manager

"Nice stay."

4
29/08/2016

Courteous staff at check-in. The room was clean. The location is convenient for those with business in the southern Salt Lake Valley. The facility has ample parking. The vent fans were noisy and and the air conditioners are too. Overall it was a nice stay.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We know you have a lot of options when staying in the south end of the Salt Lake valley and we appreciate you choosing us! We hope to have you back as our guest soon. Thank you, Josh Larson General Manager

"So disappointing!"

3
27/08/2016

We had decided to chose this hotel because of the price and location. We have also have had mostly pleasant experiences with BW Hotels. It took the check-in person about 15 minutes to check us in. Although we checked in after 4pm, our original room was not yet ready. The room we did get had a balcony which was a plus, but it overlooked a parking lot so no advantage there. My request for a quiet room was not honored. We had very noisy neighbors along with an a/c unit that was very loud. Breakfast was absolutely awful. There was no fresh fruit, coffee was cold and the eggs were rubber.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking time out of your day to give us this feedback. We will use it to continue to get better and we hope you will consider staying with us again in the future. Regards, Josh Larson General Manager

"Exceeded our expectations"

5
23/08/2016

We were in room 414 which was very spacious, had a very comfortable bed, in a good location, with helpful staff. The complimentary breakfast had lots of variety and there was adequate seating. This was a great value for the money and I would definitely stay here again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Lenora, We hope to see you back here again soon! Come stay with us during our winter season and check out all we have to offer in regards to a ski vacation. We sell ski passes to Brighton, Alta, Snowbird and Solitude here at the front desk and all four of these resorts are right in our backyard! Thank you, Josh Larson General Manager

"Overnight convenience"

4
17/08/2016

We stayed at this hotel in August 2016 while attending a family event at a nearby event center. The room was clean and comfortable. We were next to the elevators, but the room was extremely quiet - no extraneous noise at all. The staff was courteous and helpful. The breakfast was a cut above. We were extremely pleased to find protein (eggs and bacon) instead of just the normal high-carb continental fare. Great job! Would definitely stay here again, if we were in the area.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
John, Thank you so much for taking the time to give us this feedback! We look forward to seeing you again soon! Regards, Josh Larson General Manager

"Enjoyed our stay"

4
16/08/2016

The suite was perfect for our family of 5 and the room was clean and comfortable. My kids enjoyed the indoor pool. Restaurants and shopping are within walking distance. My one complaint is with the breakfast area - it is way too small for the large number of people that need served. There is not enough seating and the food area is cramped. Breakfast hours are until 10:00am but at 9:30 there was hardly anything left and it did not appear that the breakfast server was going to refill anything.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We appreciate the time you took to complete this kind review! Thank you for the constructive criticism of our breakfast... This is a very important part of every guest's stay and we are always working to improve ourselves. You are right, our space can be limiting at times but we can easily fix the under stocked menu items and I promise to address this right away. Please come back soon! Thank you, Josh Larson General Manager

"cotton tree / good time"

5
15/08/2016

pleasurable stay. Pleasant greeting upon arrival. Parked very close to entry and room. Room was spacious and bed was comfortable. Breakfast delicious. Conversations with staff at hotel was friendly. All in all, was treated like family. Nice.

"Always stay at the Cottontree Inn"

5
12/08/2016

I go to Sandy a lot for business and personal activities. I always stay at the Cotton Tree inn. Its close to everything I need, Its clean and the staff is excellent. They always give me the Diamond member room upgrade which is great.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Daniel, Thank you for choosing us repeatedly for your hotel needs in our area. We appreciate you taking the time to complete this kind review and we thank you for your loyalty to the brand! We love our Diamond Members! Regards, Josh Larson General Manager

"Business Trip Stay"

5
11/08/2016

Excellent hotel. Clean, easy access to freeway and travel, good parking. I would recommend this hotel for both business and pleasure. I did not have the complimentary breakfast, but saw many people doing so. They appeared happy with food.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Cynthia, Please come back soon! You are right about this hotel having a lot to offer no matter what you are traveling for. We are lucky to be have such a beautiful location smack dab in the middle of everything that is going on in the South Salt Lake area! We hope to see you again soon... Thank you, Josh Larson General Manager

"Rocky Mountain View in UT"

4
08/08/2016

We stay at this BW every time we come to UT to visit family & friends (1 to 2 times a year). This time the property seemed dated; the furnishings seemed old & tired. The heating/cooling system was soooo loud we could not have it on, even though the temperature outside was above 90 degrees. The lamp was broken, could not turn it on -- had to plug the lamp in each time until it was changed out. The sheets were very worn (they were clean). It was just not the best experience for the $$ paid.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Patricia, I am sorry you didn't have the experience you have come to expect from us over the years! I will be taking special care to inspect the room you occupied during your stay to ensure we take care of any and all issues with the quality of the room. We hope you will give us another chance next time you come through town so we can prove to you that this recent stay was an anomaly and not a pattern. We hope to see you again soon! Regards, Josh Larson General Manager

"This is the place"

5
26/07/2016

We have stayed at this hotel a few times and have always had an exceptional experience from the front desk to the maid service. Would highly recommend to any one to stay here, the rooms are always clean and nice the beds are comfortable and the staff will exceed your expectations. I certainly appreciate the appearance of the facility and never found a reason to complain.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
William, We appreciate you being our guest on an on-going basis! Please be quick to tell us if there is ever anything we can do better. Thank you, CottonTree Team

"Vacation"

5
26/07/2016

Loved this hate and the location is perfect. The pet friendly policy is the reason we picked this hotel. Will deffinatly use this hotel again. The whole staff was wonderful to work with making our stay great. Nice clean pool and hot tub.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this kind review. Our location has always been convenient but it just keeps getting better as the city expands and new venues open up all around us. Please come back again soon! Regards, Josh Larson General Manager

"24 Hour Pool"

4
24/07/2016

Stayed here during a Basball tournament and was very pleased. Have not stayed at a Best Western in a long time and not used to them being this nice. Finishes very nice and updated. Clean and bed was comfortable. The only thing I didn't like was the "Hot Breakfast" very basic eggs, sausage & potatoes no cheese or salsa for the eggs. Waffles were good but pre made and I prefer the make your own like at other Hotel Chains. The staff was very friendly and like I said the pool area is always open so that is a big bonus when you get in late. I would definitely stay at this here again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing us for your team's hotel needs! We love to take care of our sports teams and school groups all year 'round. Come back soon! Regards, Management

"Great breakfast"

4
23/07/2016

The hotel was very nice and clean. The suite was great but for almost $180 per night. Pool was indoor and heated and def helped the kiddos get out some energy. The hotel is not too far from lots of restaurants. Breakfast was great and the staff was awesome.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your kind review... A 24-hour pool is always a good thing as far as we are concerned! We hope to see you again soon! Regards, CottonTree Team

"Two night Stay"

5
23/07/2016

At check in I was advised I had been upgraded to a Family Suite. Staff was very friendly. The room was very nice. Two queen beds a separate area that had a couch and it's own TV and a kitchenette. The bed was very comfortable. The room, 235 was in the south east corner of the building. Thanks for a great stay.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thanks Sean! We are happy to hear you enjoyed the upgrade... We hope to see you back soon!

"Should have been better."

3
21/07/2016

On a recent road trip my family stayed at 3 different BW properties and I expected this to be the best. It just wasn't. Nothing absolutely wrong, just a lot not quite right. The parking lot layout was awkward, the elevators are right in the middle of the hallway instead of an alcove at the end, so lots of traffic and congestion in the hallway if your room is close to the elevator. The breakfast room layout was poorly designed and fit way fewer people than it should. One bed in the room was saggy and not great, but I'm told the other was very comfortable. The location is very convenient for Ikea and the Loveland aquarium, which is why we chose it, but overall, we just were not thrilled with our stay.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We appreciate the candid opinion of your stay! We are always working to improve ourselves and we will take this feedback to heart and see if we can implement anything that can help solve any of your frustrations. Please give us another chance next time you are in town! Regards, Josh Larson General Manager

"Stay Here"

5
18/07/2016

The staff at the Cotton Tree Inn are knowledgeable, and effective. The rooms are great, you are within walking distance to great restaurants and shopping, and you have easy access to the main freeway.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Eddie, Nobody who works here can ever remember a time when you weren't a consistent part of our customer base. We truly appreciate the long-term relationship we have enjoyed with you! Please always be sure to tell us what we can be doing better/differently! Regards, Josh Larson General Manager

"Great Room and Great Service"

4
18/07/2016

I was well taken care of at this hotel. The staff were friendly and the shuttle service prompt. The breakfast was complete and was something I looked forward to each morning. The hotel was nice, though I found the hot tub lacking slightly, it wasn't an issue since most of my time was spent at the conference I was attending.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Joseph, Thank you for taking the time to complete this kind review... We look forward to having you back as our guest soon! Regards, Josh Larson General Manager

"Awesome service!!!! "

5
13/07/2016

Paola Servin, was very professional, kind, and willing to help us with whatever we were in need of to make our stay special! The hotel was very nice, clean, pool was fun, breakfast was very yummy. The food staff gave wonderful service. we loved our stay, and will go back soon!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Sierra, We are always happy to hear about a specific staff member making your stay memorable. Paola has always been a strong member of our team and we will be sure she knows the kind words you said about her. Please come back again soon! Thank you, Josh Larson General Manager

"Nice, clean and well located."

4
13/07/2016

This BW was very nice. Didn't interact with the staff too much but when I did they were very pleasant. The location was great. Within walking distance of several restaurants. The room was very nice with a decent sized TV. The only two complaints I have is the exhaust fan in the bathroom needed a good cleaning and the free products (shampoo, conditioner...etc) were made in China. There are too many quality and safe products from the USA that can be had at the same price. For those of you that choose BW for their great breakfast don't expect too much from this one. The food was mediocre at best. I stayed 5 nights and didn't get much variety. Somewhat disappointed because usually BW's have a great breakfast. Overall I like it and would stay again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this review. We have recently modified our breakfast in an attempt to create more variety but we still have some work to do. Your feedback helps us get better and I promise we will use it to continue to improve ourselves. Please come back soon! Regards, Josh Larson General Manager

"Great Place to Stay"

5
12/07/2016

I would highly recommend staying here if you're traveling in Utah. Staff and room were great. They helped us find our way around town and went out of their way to insure we had a great stay. The room was clean and comfortable. The Hotel was close to everything.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Gary, We are happy to hear you found our location convenient! Please let us know if there is anything we can do better/differently throughout your future stays. Thank you, CottonTree Team

"Beautiful, restful, convenient"

5
09/07/2016

I thoroughly enjoyed this hotel. The lobby is beautiful, The staff was all very helpful and gracious. It was easy to find and convenient to many restaurants, Starbucks, gas stations, etc. I was on the fourth floor and had no noise problems at all.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
We appreciate you choosing us for your recent hotel needs... Please come back soon! Regards, Josh Larson General Manager

"Very accommodating and clean"

5
04/07/2016

I was very impressed with the accommodations, size and decor/style of the room and the ease of the stay. I had my deceased relatives belongings in my SUV and the staff allowed me to park in the breezeway to ensure the security of the valuables (their suggestion). The neighborhood was very close the freeway, a Starbucks, gas station and fast food. Very convenient!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, I am happy to hear we were able to help make things more convenient for you when you were in a jam... We hope to see you again soon. Regards, CottonTree Team

"Close to all activities in Salt Lake City"

5
01/07/2016

Nice room with comfortable beds and furniture. Good breakfast area with plenty of selections. Warm water pool, hot tub and fitness area. Close to restaurants and the interstate. Few short miles to the center of Salt Lake. If you should be at this hotel check in to see if the Mormon Tabernacle Choir is performing. They were outstanding. From this location we found it very easy access to many of the interesting points in the Salt Lake area.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your kind review! You are right, as the Salt Lake City area has grown we find ourselves in the middle of just about everything. We feel that we have a quiet location off the interstate yet close enough to keep it very convenient. Please come back soon! Sincerely, Josh Larson General Manager

"great stay"

4
01/07/2016

Great stay would recommend to anyone for business or vacation. I plan on staying here every time I am in town. Clean rooms, full breakfast, nice helpful people. Good location easy to access hwy. close to things the town has to offer.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you, please come back soon! Whether you are hiking, biking or skiing, our area has a lot to offer year 'round!

"very nice place"

5
30/06/2016

great hotel, great staff, very clean. other than some construction in the parling lot, it was a perfect experiance. close to food ,shopping and attractions. would recommend for work or play. i will stay here again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Kevin, Thank you for taking the time for this kind review! We have been painting our building exterior but we are wrapping up this week so there should not be any construction during you next stay... Please come back soon! Regards, Josh Larson General Manager

"Sandy, UT."

5
27/06/2016

This hotel is always rockin busy, but very accomodating. It is close to so many restaurants and shopping and has a great view that we always ask for. The breakfast is good. Many choices and and great eggs. The bedding is clean and comfortable. We enjoy our stay each visit.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Darren, Thanks for staying with us! We appreciate you coming back time and time again! Please always be quick to let us know what we can do better. Thank you, Josh Larson General Manager

"Short but good experience"

4
25/06/2016

First time at this location for one night on business. I arrived about 8:45 PM and the staff was very accommodating. I inquired about restaurants and they recommended two, but by the time I got to either of them, they had stopped serving. The hotel is definitely family oriented, so it was a little loud in the halls, but not disruptive to me, so I did not complain. The room decor was clean and modern, but the bathroom sink stopper handle was hard to work and could not be used to stop the drain to fill the sink. It was too close to the wall and the picture framed mirror above it. The bed was comfortable. There was free WIFI. There was also coffee and tea in the room as well as the lobby. There was also a microwave and mini-refrigerator. The breakfast was good, not exception, but a nice variety of breads and pastries, hot and cold cereal, fruits, waffles, scrambled eggs and bacon, coffees, teas and juices. It is not high end, but it came with the room and you do not have to rush out early to find a restaurant when your on business. And who wants fast food breakfast?! I have had better and have had many that were worse. I did not use the pool, fitness center, lounge or the business center. I would recommend this for families and travelers alike.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We know you have tons of options in our area while choosing a hotel and we are grateful you chose us! I also wanted to thank you for taking the time to complete this review. We are happy to hear all the things you liked but I assure you I am going to keep an eye out for mirrors in the way of sink stoppers... We remodeled recently and some mirrors are a little tight. I am sure we can fix this problem quickly but I appreciate you pointing it out! Please come back again soon. Thank you, Josh Larson General Manager

"Computers and Microwave in Lobby, Room Fridges, but Busy with High School Kids"

4
20/06/2016

I've stayed at this hotel for a conference five years running. Good things: The lobby staff was very helpful, friendly, and accommodated my request for a quiet room on the fourth floor. They also asked a noisy neighbor to turn down a television blaring at 11 p.m. (But that was only one night--the rest of the week was quiet.) The lobby and rooms are clean, modern, and well decorated (although the rooms are dark--who's idea was that black accent wall?) Hot drinks are available in the lobby 24/7, with a good selection of herbal teas. The lobby also has three computers and a free printer--this always comes in handy. The So-so: Breakfast. They used to have omelets and a few things to add flavor to the powdered eggs. Now just plain eggs, although they did have hard-boiled one day. Sausage most days, bacon once. Only one house-brand flavor of yogurt. They do have Belgian waffles now, and a pot of oatmeal you could add toppings to, but I'd prefer more varieties of fruit and a few more healthy protein options. Kids would love the breakfast, which may be one reason it is so popular for debate tournaments and the like. The hotel was full of high school groups. Unlike other groups in past years, however, the debaters weren't noisy late at night. Fitness room needs new equipment. The elliptical made a horrible noise. The front desk did oil it when I told them, but it only helped a little. The thing needs to be replaced. Overall, good value, location, and amenities.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, Thank you for your continued loyalty year after year! We appreciate you taking the time to tell us how we are doing and we promise to take it to heart and make some adjustments. We are working on some additional equipment for our fitness room so please check that out next time you are in town! Regards, Josh Larson General Manager

"Best hotel experience EVER"

5
20/06/2016

This hotel staff was unbelievably accommodating and helpful in everything, from the convenient shuttle to the friendly front desk, this was hands down THE BEST experience I've ever had at a hotel. I stayed for four nights with 12 middle school students but that did not phase this staff, rather, they welcomed my students with open arms and open minds. YOU MUST STAY HERE!

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to write this wonderful review. Having been in this industry for many years I can tell you it is most rewarding when the manner in which we care for our guests is recognized and illustrated just as you have done in your review. I can say with one-hundred percent certainty, that a hospitality experience such as you have shared comes from a terrific staff. I will be sure to share your kind comments. We would love to welcome you and your group back anytime! Sincerely, Kristen Fortie AGM

"Great room & Hotel, but poor breakfast and room reeked of marijuana one night."

3
20/06/2016

This is our 2nd time staying at hotel. Previous time was great. This time I had major issue of room reeking of marijuana and very lackluster response from hotel staff. My son and I suffered headaches from the smell. The breakfast was not good. Eggs were inedible, donuts stale. Sausage looked like something I'd rather not say. Waffles were minis and steamed so they were mushy.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to review our hotel. It is certainly a disappointment to read your comments which are certainly not the norm for our hotel and Team. Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. We're sure your next experience will be well improved. Thank you for sharing your concerns with us. Sincerely, Kristen Fortie

"Great Hotel"

5
17/06/2016

This Best Western was a fabulous hotel. It had a great location. It is right off of I-15. It is across the street from the mall. Tons of great restaurants nearby. The rooms were big and very nice. Great indoor pool. Great breakfast. I would highly recommend.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
We are so happy to hear you enjoyed your stay with us. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you for your review and we look forward to your next visit. Sincerely, Kristen Fortie AGM

"Nice One Night Stay at Best Western Plus Cotton Tree Inn"

4
13/06/2016

We stayed at the Best Western Plus Cotton Tree Inn. I chose it as we had tickets to see Cavalia. The show tent was in the shopping center very close by. The room was very nice with comfortable king size bed, desk, sitting chair, desk, flat screen, TV. I could see the show tent from the window from our room. They have a nice breakfast in the morning. The swimming pool is 24 hours a day. Internet is free and speed is very good. Staff is friendly and good. We had easy and quick check-in.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you very much for writing this lovely review of your stay with us and giving us a great recommendation! I am pleased that you enjoyed our amenities and location. We love what we do and are happy that it shows. Please stay with us again when you are in this area. Sincerely, Kristen Fortie AGM

"Very nice"

4
11/06/2016

This is nice property. Great pool. Nice rooms - comfortable. Should be quite - we were at back of hotel and wanted to open window but closeby generator coming on periodically was disruptive. Would stay here again just in different area of hotel. Close to restaurants (walk to Simply Thai worthwhile). Close to Jordan River trail.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, Thanks for choosing us for your stay! You're right about our quiet location and I am going to look into that noisy generator your experienced during your stay. I believe that was a temporary disruption that should have been moved by now. Please come back again soon! Thanks, Josh Larson General Manager

"Fun night"

4
07/06/2016

Great place to stay. My grandson and I stayed for one night and swam in the pool and used the work out room. He is 11 years old and thought this was a wonderful gramma night. He ate well for breakfast the next morning as well.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thanks for choosing us as your place to stay for a special night with your grandson! Please come back again soon! Regards, Josh Larson General Manager

"Tasteful Room in Sandy"

4
25/05/2016

Nice hotel checking most of my boxes. Would have loved a microwave. Close to shopping and restaurants. Easy access to interstate. Friendly staff and a wide variety of breakfast choices. Although there was lots of traffic on all surrounding streets the room was quiet and the bed comfortable.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this kind review! We are lucky to be in such a convenient location with lots of shopping and restaurants yet be set back far enough that is doesn't disrupt a peaceful stay. We hope to have you back again soon! Regards, Josh Larson General Manager

"Best Western Cotton Tree - Best ever Hotel Stay"

5
21/05/2016

I am and have been a frequent business traveler for over 50 Years. This Hotel definitely ranks in the BEST - and perhaps, the best of all hotel stays ever. Beginning with the General Manager and the entire staff - nothing was left to be desired. The entire facility is impeccable, the free breakfast is the best ever (real breakfast). There are a number of restaurants within walking distance. The hotel rates are competitive with lessor quality hotels. Highly Recommended. Dennis B

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dennis, This means a lot coming from you! We value your opinion and hope you will never hesitate to let us know if there is ever anything we can do better. We look forward to seeing you again soon! Thank you, CottonTree Team

"Enjoyed my stay"

4
20/05/2016

I have been here before and the facility is just what I have come to expect for a best western hotel experience in any of the dozens I have stayed at for work trips. They treat me with kindness and respect and its nice to be a diamond rewards member when I travel here.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for being an elite member of our Best Western Rewards program! We hope to see you again soon! Regards, Josh Larson General Manager

"Nice Place to stay"

5
19/05/2016

We have stayed at this hotel several times when we have been on road trips. The staff has always been very nice, and we have always had a pleasant stay. I would recommend this hotel as a place to stay.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this review! We are a convenient location right off of interstate-15 for a one-night stop on a road trip or a beautiful destination for an extended stay. Please come back soon! Regards, Josh Larson General Manager

"Fabulous!"

5
18/05/2016

We used this hotel as it had such high ratings on TripAdvisor! We were here for five days for our son's wedding on May 14th, 2016. Everyone was kind and courteous. The grounds are well cared for and the rooms are wonderful. My husband loved the late night cookie snacks, as well! This is a very quiet hotel and was only 10 minutes from the wedding site, at Le Jarden. Great breakfast choices, and not 50 children running around, unsupervised!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Tom, Congratulations on the wedding! We are honored to have played even a small roll during this special event for you and your family... What a beautiful time of year to get married! We hope to have you back as our guest in the future. Thank you, Josh Larson General Manager

"Great value"

5
18/05/2016

This is a lovely Best Western. The rooms are clean, large, and comfortable. They are also dog friendly. The full breakfast is complementary. The pool and hot tub are open 24 hours. They also have a shuttle van for local rides to restaurants, equestrian center, etc. I highly recommend this hotel!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, Thank you for your kind review! We are happy to hear you enjoyed all the different amenities we offer for guest use! Don't forget that we also offer complimentary, hi-speed, wireless internet accessibility.. We hope to have you back as our guest soon! Regards, CottonTree Team

"Average hotel, shabby and dated hallways"

3
17/05/2016

Rooms were updated but still feel old. Nothing notable but clean. Close to a mall and some restaurants. Wendy's is next door. Noise level is good. Cleanliness is hit and miss. The elevator was dirty, and some spilled drinks were never cleaned. The hotel also does not smell clean, and we had to use air freshener.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thanks for taking the time to complete this review. We hope to have you back as our guest soon! Regards, CottonTree Team

"Good location"

3
15/05/2016

This was our second visit. Good place for overnight stop on our way to Wyoming. Nothing too exceptional. On the plus side check in was fast and easy, friendly staff, room clean, comfortable with great view of the Rockies from the balcony 4th floor, bed and pillows comfy, quiet location, short walk to Izzy's for dinner. So so for the breakfast, which would have been better if they kept the hot food hot. Lukewarm eggs, cold sausage are not ok. The orange juice was mostly water so needed concentrate added. On another note, we've been to Best Westerns/other hotels where there were cookies upon check in or in the evening. Little things such as that go a long way for excellence and a memorable reason to return.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this review. We will take your feedback to heart and work on improving future guest experience! Regards, Josh Larson General Manager

"COMFORTABLE HOTEL not too far from SLC AIRPORT"

5
06/05/2016

We stay here when we fly the early flights and this hotel exceeds its Customer Service with friendly Staff. Some rooms you will walk thru Lobby some to where your car is parked however weve always enjoyed the Breakfast and the Quiet rooms in a Peaceful setting. Nice Village restaurant nearby within walking distance of this hotel. We claim this as our second home when we visit Salt Lake City, a beautiful city!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, There is nothing we love more than when a guest claims us as their second home while traveling! We appreciate you taking the time to complete this review and we hope you will always let us know if there is anything we can ever do better. We hope to see you again soon! Regards, Josh Larson General Manager

"A nice place to stay if you're in the Sandy, UT area"

4
02/05/2016

This was a very nice and clean hotel with a very helpful staff. The indoor pool is very nice and the free breakfast is actually really good. The only reason why I'm not giving this 5 stars is the cleaning staff seems to constantly be in the hall ways, so I found that I had to dodge the attendant cart, or push my luggage over vacuum cords, or not try to slip on a newly mopped floor all the time. It's nice that they're making the extra effort to keep the place clean, but it just seemed like it was constantly being cleaned… Overall we had a lovely stay and I would not hesitate to visit again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello! Thank you for taking the time to complete this kind review! We will working with our cleaning staff to ensure we are being courteous to our guests as they navigate our hallways... I am sorry this was an issue throughout your stay. We will take it to heart and work on getting better. We hope to see you again soon! Thank you, Josh Larson General Manager

"Great place to stay."

5
28/04/2016

I stay at this hotel often and I have found it to be reliable clean and the employees helpful. I always ask for a pet free room due to pet allergies and I have always been accommodated. The close proximity to a freeway entrance is a bonus as is a mall and restaurants.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Patrice, Thank you so much for your continued loyalty to our hotel! Please let us know if there is ever anything we can do to improve your experience... We hope to see you again soon! Regards, Josh Larson General Manager

"Very clean, very friendly"

5
27/04/2016

I had a great experience here. A lot of times the cleaning staff in other hotels will neglect the corners of the bathroom, edges of the carpet, etc--not here! The room was one of the cleanest I've seen, including Hilton-branded hotels and a beach resort I was at earlier in the year. The staff was very friendly and courteous. When I found it was too far to walk to work from the hotel, they arranged a complimentary shuttle to take me there. The Wi-Fi was also much faster than other hotels, which was a big plus to me. All in all, I strongly recommend this place to anyone looking to stay in Sandy, UT!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Bryce, Thank you for giving us the opportunity to serve your hotel needs during your recent visit to our area. We appreciate all the kind things you said in your review and we hope to have you back again soon! Thank you, Josh Larson General Manager

"Hosted Conference Meeting"

5
22/04/2016

It was a great experience. Josh Larson the manager was very nice and accommodating. We had to ask the front desk several times for things that we forgot to bring or didn't think about bringing and everytime they were able to supply us with the things that we needed with no cost. The staff was extremely nice. I would definitely hold a conference there again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Becky, You guys were great to work with! I enjoyed the positive, upbeat attitude from everybody I encountered that was attending/hosting your event... It is always fun to work with good people! Come back soon. Regards, Josh Larson General Manager

"Beautiful hotel"

5
22/04/2016

Checked into our two rooms and the front desk staff was wonderful. Our rooms were very clean. The pool was opened all the time which worked out perfect for us. And it's right by a mall?! Great location. Will be staying here again! Breakfast was great too.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, Thank you for taking the time to complete this kind review! We love taking care of our corporate travelers but it is always fun to hear from a guest that enjoyed all that we have to offer for families traveling together. We look forward to seeing you again! Regards, CottonTree Team

"Great Hotel"

5
17/04/2016

I have brought seven large groups to this hotel and we keep coming back. Great hotel! Everyone in the groups love to come back here. We will be back here again next year. The service is great, rooms are clean and up to date.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Ted, Thank you so much for your continued loyalty! We love hosting your groups and we look forward to working with you more in the future. Please let us know if there is ever anything we can do better. Regards, Josh Larson General Manager

"Nice place to stay but internet is almost at dial up speed."

3
16/04/2016

I stay there from time to time on business. Very nice staff, clean rooms. Really a first class feel, but the internet leaves something to be desired. If you have business you need to take care of online it is almost impossible art times. Other than that I have no other complaints.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, We appreciate you taking the time out of your busy schedule to write this review! As you mentioned, we have complimentary, wireless internet access throughout our facility but you should not be having the speed frustrations that you mentioned. At times, when we have a lot of traffic on our network, there can be restrictions placed your bandwidth. I would love an opportunity to talk to you about what we can do about those restrictions during your next stay. If you have time, please call me at 801-523-8484 or you can ask for me at the desk. I hope to talk to you soon. Regards, Josh Larson General Manager

"Very Convienent"

5
12/04/2016

Hotel was well kept, room was neat and clean. Breakfast was pretty good, especially for free. It was nice that coffee and other drinks were available day or night. Ample parking with multiple entrances to hotel, this makes it easy to get in and out to the car easy. This is my second time staying at this location and we will not hesitate to return.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Scott, Thank your for your continued loyalty! Now that you have been here twice and seen two of our 4 seasons, you need to be sure to come back and enjoy what the area has to offer in the summer and fall... We hope to see you again soon! Thanks, Josh Larson General Manager

"Convenient location"

5
11/04/2016

This location is very convenient to several northern Utah sites that we wanted to see. Plus, you can walk to restaurants, which is always helpful. Comfortable beds, clean room, friendly staff. Same breakfast buffet as the other hotels in the chain. Good price.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Jean, We are happy to hear that you had a nice stay! Please come back again soon... There is a whole new set of things to do around here in the summer season so you need to come check them out! Thank you, Josh Larson General Manager

"Nice, but . . ."

4
05/04/2016

Very nice motor hotel, easy access off I 15. Room was clean and well appointed, BUT, the lobby, guest areas, hallways and breakfast room were very warm and smelled heavily of chlorine from the pool, making these common areas most uncomfortable.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this review! We hope to have you back as our guest in the future. Regards, Josh Larson General Manager

"Excellent hotel"

5
03/04/2016

Friendly and helpful staff, good sized and clean rooms. Hotel was well located, easily accessible to the freeway and ideal for an overnight while on the road. Room was quiet and everything worked well. Great breakfast!!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for joining us as our guest for a quick stop-over while passing through! Please come back some other time to enjoy all there is to do in our area! We appreciate the review. Regards, Josh Larson General Manager

"Great service, location, value and breakfast!"

4
28/03/2016

My wife and I were impressed with the staff of this Best Western for many reasons. All the people we met and worked with were friendly and customer focused. The room was clean andspacious (ask for an east-facing room with a balacany on the 4th floor). Each day of our visit the room was cleaned well the ONLY complaint we have is that the carpets throughout the establishment were dirty. We highly recommend daily vacuuming of the halls and stairways. Breakfast was always well prepared and different each of the four we had. The pool and hot tub were clean and wonderful after a day of skiing. This Best Western offers discount lift tickets for local ski areas which saved us a good deal of money. Josh Larson, the General Manager was extremely helpful and friendly. We'd stay at the CottonTree again.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Mark, Thanks for the kind feedback! Please come back next ski season and, better yet, come back this summer and enjoy all the hiking/biking trails that our canyons have to offer! Regards, Josh Larson General Manager

"Always my choice!"

5
22/03/2016

Every year we book with them when we attend the annual trade shows that we go to at the Southtowne Expo center. They are always accommodating, they allow me to book several rooms and call later once I know the names of my reps that will be staying in the rooms. They are very courteous and prompt on emailing my room confirmations and very accommodating. My representatives always mention that they are clean and comfortable and very close to restaurants, shopping and the expo center. Thanks for all you do for us every year, we will continue to come back.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this review... You have no idea how much we appreciate your loyal business year in and year out! Remember, we have a complimentary shuttle within a 5 mile radius of the hotel so we can take all your people back and forth to the Expo Center as well as any entertainment in the area. We hope to see you again soon! Regards, Josh Larson General Manager

"Evaluation of Best Western Cotton Tree Inn"

4
18/03/2016

The staff at your hotel was very pleasant and accommodating. I could tell they are focused on customer service. My only recommendation would be to have cleaner hallways. The carpet seemed a little dingy.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your kind review! We will take action on the carpet recommendation! Regards, Josh Larson General Manager

"Stay at Sandy, Utah"

4
18/03/2016

Traveling on a ski vacation to Utah I found that the hotel met all of my needs - clean, comfortable, relatively quiet and at a reasonable price. The location gives quick access to I-15 but the noise level was quite good since the hotel is not directly on any main road. There were several restaurants within walking distance that I used and was happy to leave the car parked in the evening. Breakfast was a bit disappointing because there was little cooked food to choose from. I would stay here again if I am in S.L.C. in the future.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Steven, Thank you for taking the time to complete this review! Next time you are in town, please check out our breakfast again to see if you appreciate any of the recent changes we are making. We will now have three "build your own" stations for waffles, yogurt and oatmeal that will allow you to custom build your breakfast based on what toppings and condiments you prefer... Hopefully you will find this to be an improvement! We look forward to seeing you again soon. Regards, Josh Larson General Manager

"Excellent property for large group or team! Convenient location, very clean, friendly, and large rooms!"

5
17/03/2016

Great for large group! We stayed here for a lacrosse tournament with a team. We have stayed at this hotel for this tournament for the past 4 years. The hotel has been very accommodating for our team, and has wonderful at providing a fantastic group rate for the team and parents attending! They are super easy to work with and the rooms are very large which easily accommodates 4 players to a room. Thank you CottonTree Inn, Sandy for another fantastic stay!!!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Shelly, Thank you for bringing you lacrosse team to stay with us while competing in the area! We hope to see you back here next year! Regards. Josh Larson General Manager

"Added Value Service!"

5
14/03/2016

The staff was very helpful and accommodating. Our large group of 30 arrived midday, three hours before check in, and the staff allowed us to set up our picnic lunch in their breakfast area while they prioritized our rooms for cleaning, allowing us to check in 2 hours early. They also allowed us to use a conference room for our catered dinner and provided a projector to use during our dinner. The rooms were clean and very comfortable and the staff provided a cot for a late addition to our group. They went above and beyond to make our stay easy! Will stay again and I highly recommend you stay here! Lisa F.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, It was our pleasure to help with your lunch while you were waiting for us to get your rooms ready! We appreciated your patience throughout the process... Please come back again soon! Regards, Josh Larson General Manager

"Plesant stay - Sandy, UT"

5
12/03/2016

The hotel was very nice and comfortable. Great value for the price. Would definitely stay again! The room was very nice and had everything we needed. After a long trip, the bed was so comfortable....we sleep perfectly and woke feeling very rested.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your kind review! We look forward to seeing you again real soon. Regards, Josh Larson General Manager

"Ski Trip"

5
08/03/2016

The hotel is easy to get to from the airport - 20 minutes approx. Close enough to easily reach the slopes yet in a central location ideal for restaurants, shopping and other area attractions. All the staff are friendly and genuinely seem happy there which says plenty about their work environment. The room was tasteful, pleasant and roomy, it had everything we needed and nothing we didnt. Balcony was useful with a nice view of the Wasatch, which was a bonus.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, We love seeing our ski travelers come through town and enjoy themselves! We feel like Sandy, Utah is one of the countries best kept ski secrets with all the affordable conveniences it provides. Please come back again soon... Regards, Josh Larson General Manager

"Great hotel"

5
08/03/2016

Good location, quiet for a big city, very good breakfast, clean. We're not city people and we appreciated where this hotel was. It was easy to get in and out of and had some nice restaurants nearby, as well as a mall.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Lisa, Thank you for your kind review! As you now know, we are conveniently located near a major on ramp to I-15 as well as a large shopping mall with all kinds of retailers and restaurants. We feel lucky to have so many attractions around us without having to hear all the noise and commotion because we are set back from the busy streets just right. We hope to have you back as our guest real soon! Regards, CottonTree Team

"Discounts? That's a joke!"

1
06/03/2016

I stayed at Best Western On Auto Mall Drive, Sandy, Utah. Asked for discounts for AARP or military. None given, guy that walked in after me was given same rate as I was! No one at front desk seemed to have a clue as to what was going on. My credit card was run so many times, different amounts each time, that my company placed a stop on my card. They assumed it was fraudulent transactions. I wasn't aware of what had happened, until I tried to use the card again. It was declined!!! I then spent several hours trying to straighten the mess out! The room was ok, however it was not worth the hassle. I cannot recommend this hotel to anyone.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I appreciate you taking the time to write this review. I am really sorry about how your credit card was handled, would it be possible for me to talk with you about this situation? It would be helpful for me to see what happened so I can prevent whatever it was from happening again in the future. I can be reached at 801-523-8484. Regards, Josh Larson General Manager

"great place to stay"

5
05/03/2016

Nice, new, everything you need to have a successful business trip or with family and friends. Good location, close to everything you need or want. Well run, good amenities and attentive, helpful staff.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Brett, It is great to hear from you! I would love to visit with you if you have a moment next time you are in town... I think there is some mountain biking trails we need to beat up together this summer! See you soon. Josh Larson General Manager

"Better choices than this Best Western in Sandy, UT"

1
05/03/2016

Upgrade - maybe new linens or furniture, but still a dump. Windows don't work; the eating area must have been an after thought because there was little room to sit. Very crowded and unappealing. There is newer and nicer places a block away.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I am sorry you feel this way! We just remodeled the entire hotel about a year and a half ago and we replaced everything... I would love an opportunity to speak with you about your stay if you wouldn't mind calling me at 801-523-8484. I hope to hear from you soon! Regards, Josh Larson General Manager

"Best hotel in Utah.."

5
04/03/2016

I can't believe how nice the rooms were or how friendly and helpful the staff were. I'm not kidding when I say I will never stay anywhere else. Everyone from the housekeeping to the managers are extremely professional and treat you like family.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you very much for your kind review! We look forward to seeing you again soon! Regards, CottonTree Team

"Great hotel and staff"

5
04/03/2016

Great hotel and staff very friendly clean and modern rooms plus close enough to everything great for ski trips close to downtown for conventions or business airport shuttles I give this a solid 10 great bang for your buck wish they were all like this one

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
We are happy to hear you appreciated the central location of our hotel! As you mentioned, we look at ourselves as a good "base camp" for a variety of activities (including work) while you are in town. Come back in the summer time to experience all the canyons have to offer in regards to hiking trails and camping sites! We look forward to seeing you again soon. Regards, CottonTree Team

"Drexel Ski Trip"

5
04/03/2016

Our group has been staying at the Cotton Tree for many years. We used to change it up in the past, however the value, friendliness and comfort of the CottonTree is superior. From lift tickets to proximity to restaurants, the CottonTree is our group's comfortable choice! Thanks you to all of the front desk staff and in particular Christen Forte for her continued support of our group.

"A GREAT PLACE TO STAY"

5
03/03/2016

We have stayed at this hotel multiple times over the years; usually staying 2 or more days at a time. The staff has always been courteous and go out of their way to ensure that we have a great stay. Josh, the manager has also been great to deal with.

"Best BW in town"

5
03/03/2016

I keep coming back and even put up with the traffic/drive down 15 to Sandy from SLC because its worth it. This is the best BW in town. Its new clean and has the best staff in town. The location is nice near mall and lots of shopping. Great views of the mountains and Mega Movie theater is near bye. Nice indoor pool and spa with recently expanded gym.

"Promised I Wouldn't Come Back but Didn't Have a Choice! Same complaints as before."

3
29/02/2016

Back in March 2014, I wrote a review saying I would never come back. However, a week ago, we needed just one night and there was an event in the area so there weren't many choices. Since it was just one night, we booked . Again, the staff is great. The rooms are nice. Breakfast is super. Just two things...Do NOT book a room at the back of the hotel. Not only is there garbage pick up but apparently there's a marshalling yard for dump trucks and cement trucks. They go in an out all afternoon and start early in the morning. Forget trying to sleep. The other thing is the rude cleaning staff. Same complaint I had before. We live in Mexico so I speak Spanish! They act like you're in their way or they don't understand you when you ask for something. No smiles. No congeniality at all...in Spanish OR English.

"Great Stay"

5
26/02/2016

We've skied Utah for years, and always stay at the Sandy Best Western. Reasonable rates, clean rooms, excellent service and a friendly staff keep us coming back. The hotel has always been quiet and kept up nicely. The pool and hot tub are great after a long day skiing. Plenty of food, shopping and ski shops nearby.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this kind review! We always love seeing our regulars that come through every year to ski! Regards, Josh

"Best is a state of mind"

5
24/02/2016

I have been staying at the Cotton Tree Inn for our occasional trips to Salt Lake City, for close on to 20 years now. It has mostly been above our expectations, and all things human being flawed, on occasions when they fell short, the employees rose to the occasion and made things right. I find no reason to waste my time checking out other places, when my time is limited. In my mind, the Cotton Tree Inn is what Best Western is all about.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Our goal is to never fall short of your expectations but we appreciate you giving us the chance to make it right! Please come back soon... Regards, Josh Larson General Manager

"Great place, clean, remodled nice! Staf are super great, freindly and professional."

5
22/02/2016

The room was nice, clean and recently remodeled, nice furnishings and all facilities were in top working order. The staff are great! Easily accommodating requests, and shuttles to nearby businesses. Decent breakfast, and awesome hot fresh made cookies at night. Would stay here again, and this is my second stay in a year. It was quiet, and clean, all good!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We are happy to hear you enjoyed our recently remodeled rooms! We are always trying to improve how we do things so please be quick to let us know if we can do something better. We'll see you again soon! Regards, Josh Larson General Manager

"Perfect choice for anyone staying in SLC area."

5
22/02/2016

I have done business with school groups and family trips for 18+years, and have never been disappointed by my choice to stay here. The location is good for walking to good restaurants or shopping, and is in a good place for driving to SLC or Utah Valley.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Eddie, Thank you for your review! As you already know, we are very practiced at taking care of large groups and we look forward to next time you have one in town. We have always enjoyed fostering the relationships we build with the regular groups that stay with us... We will see you again soon! Regards, Josh Larson General Manager

"Very nice hotel"

5
18/02/2016

It looks to be very recently remodeled with everything being nice, new and cozy. I would highly recommend staying here next time you are in the Salt Lake City area. Close to freeway, 30 minutes to 4+ ski resorts, wonderful conference rooms and a friendly staff. Thanks for everything Angie!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time out of your busy schedule for this kind review! Regards, Josh Larson General Manager

"Close to Everything"

5
15/02/2016

My brother and I made a two day road trip from San Diego to purchase a vintage dirt bike. It was important to find a hotel that was pet friendly which BWCTI is. The free breakfast offered a variety of breakfast staples such as pastries, meat, eggs, potatoes, etc. Juices, two types of coffee service, hot tea or hot chocolate are also featured. When the infamous inversion layer and fog lifted, we were given the additional treat of a spectacular view of the snow covered mountains. Sweet.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
We are happy to hear about all that you enjoyed about your stay but we are especially happy that you were able to see our scenery before leaving town back to beautiful San Diego! It is warming up quickly and we expect nothing but nice weather moving into the spring season... Come back soon!

"Loud party, bad service"

1
13/02/2016

There are several nice hotels to stay at in Sandy and this hotel - although it is clean - isn't one of them. The walls and floors are not insulated for sound at all. We were in room 232 and the first night there was a large family party going on in the conference room right below us, loud music, kids running around everywhere. It seemed to quiet down around 11:30 and we were happy for that. About 2 am we were awakened to loud cheering and loud banging like something was banging on the floor below us. We waited about 15 minutes to see if it would stop but to no avail, it was just getting louder so we called down to the front desk to see what could be done, they acted like they had no idea what we were talking about but said they would see what they could do. 30 minutes later and no change my husband went down to the conference room where the party was going on earlier, the family was playing basketball in the conference room! They apologized and said they do this every year and the hotel knows not to book the rooms over the conference room, that didn't help our situation much. My husband went to the front desk and they said it was a mistake and we shouldn't have been put in the room we were in but that there was nothing that could be done about it now. The family very cordially kept it down and we were finally able to go back to sleep around 4 am but a frustrating and unrestful night to say the least. The next day we left the hotel around 9:30 am. We got back to the hotel around 10 pm, opened the door to our room and found that we never received maid service, dirty towels on the floor, bed not made. My husband went down to the front desk to find out why and they tried to say that we must of had the do not disturb sign on the door, which we did not, but again there was nothing they could do about it now. When he voiced his frustration with all that had happened they said we would have to talk to the manager on Monday and acted put out that we were upset. They did offer to send fresh towels up but after waiting for an hour and no towels we had to call down and request them again, around 11 pm we finally got towels. We come out to the Sandy area about once a month and stay a weekend, we have stayed at many of the other hotels in the area and would recommend the Hilton Garden Inn, the Courtyard Marriot or the Country Inn and Suites but we will NEVER stay at the Best Western Cottontree in Sandy again nor ever recommend it.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your review. We appreciate the time you took to speak with us about your stay so we could work things out. We hope you change your mind about giving us another chance next time you are in town! Regards, Josh Larson General Manager

"Excellent Conference Room"

5
11/02/2016

I've been attending weekly meetings at this hotel for over a year. The service has been excellent! They have a video projector and screen. The room has been large enough to accommidate all the guests. This is a great place!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thanks for your continued loyalty! We enjoy seeing you every week! Regards, CottonTree Team

"Great Place for a Business Meeting and Place to Spend the Night"

5
10/02/2016

This is a great place for a business meeting!!! I've been pleased every week I come to this hotel for meetings. I have over 100+ hotel nights in the last 2 years and the hotel rooms are excellent with modern amenities. The staff are friendly and very accommodating. It is convenient to many local ski resorts and they offer discounted ski passes. Plan on staying or having your business meeting at this Best Western!!!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your review! We love to hear from our guests that attend meetings that we host. As you know, we have 2,300 square feet of meeting space that can be divided up several different ways and our overnight accommodations make it convenient to hold meetings with people coming from out of town who need to spend the night. We look forward to seeing you again soon! Regards, CottonTree Team

"Great experience!"

5
10/02/2016

Stayed at the Best Western Cotton Tree Inn as a local getaway for my anniversary in November 2015. Had a great experience there. The staff was wonderful, the room was clean and comfortable and everything we wanted to do was close by. The girl who checked us in even told us "Happy Anniversary!" I wasnt expecting it because I only mentioned it during the booking several weeks before. Would recommend this hotel to anyone!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing to stay with us while celebrating your special occasion! We know there are lots of options out there and we appreciate you being our guest... Please come back again soon! Regards, Josh Larson General Manager

"My favorite place to attend a conference"

5
10/02/2016

Comfortable, Clean, Professional environment for business meetings. Have been meeting there for years and love it. Angie Carnell is always quick to address any needs we have and the sound around us is always minimal, allowing us to concentrate.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time out of your busy schedule to complete this review! Angie does a great job for us as our Director of Sales. As you know, with our on-site sales department all your meeting needs will be followed through by a dedicated associate who knows all the details of each meeting. We appreciate you coming back time and time again! Regards, Josh Larson General Manager

"Workshop experience"

4
09/02/2016

I was in Salt Lake to attend a doll making workshop. The hotel was arranged by the Teacher. I was very pleased with the hotel and staff. Everyone was friendly and courteous. The shuttle to the surrounding areas was a great plus. The bed and pillows were very comfortable.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your kind review! We have several meeting facilities, businesses and public transportation hubs surrounding the hotel and our complimentary shuttle is a great way to get back and forth without the hassle of renting a car. Please think of us again when coming in town for business! Regards, CottonTree Team

"Good, clean and comfortable place"

4
06/02/2016

This motel is about 15 minutes north of city center. It is clean, quiet and comfortable. Reasonably priced and offers good breakfast. Rooms were spacious, clean and had basic amenities. There's a restaurant across the street if you need a bigger breakfast than what is served at the hotel.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time for this review! We feel that our location is quiet and safe yet very convenient and centrally located so you can get anywhere quick. Please come back again soon! Regards, Management

"Nice hotel if you like soft beds."

4
25/01/2016

Everything was good to very good except the bed. In fairness we prefer hard beds so the pillow-top mattresses were a nightmare for us. Also mushy pillows. Breakfast was standard hotel scrambled eggs, undercooked pre-cooked waffles etc. but they do a nice job of keeping up with heavy demand for breakfast. Overall I would definitely recommend staying here.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to complete this review! We remodeled all our guest rooms recently and in the process all our mattresses were replaced... We tried to purchase beds that were of average firmness to appeal to everybody. I am so sorry to hear you didn't like them! Regards, Josh Larson General Manager

"Overall, great experience, but internet very slow"

4
21/01/2016

I've stayed here a couple of times for skiing and its a great hotel. The staff are very pleasant and helpful, rooms are clean, breakfast is good, and its close to everything. However, the internet capacity is very limited. I tested it a number of times and the download speeds are only about 5 MBPS, compared to about the 50 MBPS or more that most people get at home. This may work for casually browsing websites, but was not enough capacity for me to log on to my encrypted work VPN. So, while this is a good hotel, it may not be the right hotel for you if you need to maintain connectivity for work.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, I appreciate you taking the time to speak with me in person about your internet problems while you were here. I am working with my wireless provider to increase the bandwidth allotment per user for future enjoyment. Thanks for letting me know this was not working for you so we could make an adjustment. We hope to have you back as our guest soon so you can let me know how you feel about the improvements! Regards, Josh Larson General Manager

"Really nice hotel"

5
21/01/2016

I stay at best western hotels often for business and this is a really enjoyable facility, it is clean and has a spacious room and lots of places to relax, from an indoor pool to a great looking relaxing lobby and dining area. The areas between floors are quiet and the construction design keeps the noise down. The views from the window are nice overlooking the city.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you so much for taking the time to complete this review! We are happy to hear you enjoyed our location and facility... We feel like it gives you the convenience of being close to the freeway and all the area attractions but we are just far enough away to keep the noise down. Please come back soon! Regards, Josh Larson General Manager

"Better than expected"

5
18/01/2016

Hotel was everything we could ask for, at a reasonable price. Looked at the ski resorts and could not afford to stay unless we put our children on cots for the week (they are 19 and 21 years old). Glad we chose this hotel, it was clean, neat, easy to get to, close to the ski resorts, Salt Lake city, restaurants, etc. Breakfast was included so that saved us some money (especially with four people). Coffee and hot cocoa were available anytime. Pool and hot tub were open 24 hours. Hotel saved us money on lift tickets and ski rentals. Staff was courteous and friendly. We needed to stay about six hours past check out time and staff was able to accommodate our needs for a fair price.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, Thank you for your kind review! We continue to get great snowfall and we expect this ski season to go strong for a few more months... Please come back soon! Regards, Josh Larson General Manager

"Wonderful experience "

5
03/01/2016

Friendly helpful staff, smoke free rooms. Warm food cooked fresh, coffee available 24hrs. Clean pool, hot tub, workout room, family friendly. Great location to mall, restaurants, highway. Room was cleaned daily, clean bathroom,

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you very much for taking the time to complete this kind review! Please come back again soon! Regards, Josh Larson General Manager

"Good spot for skiing"

5
30/12/2015

We stayed here to ski Alta. The location was great. The king bed was actually pretty big compared to other chained motels. Fresh baked cookies available every evening. No complaints, we enjoyed our 3-night stay.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
It is great to have all our skiers and snowboarders back in town with all this fresh snow we have been getting! We are happy to hear you enjoyed your stay... Come back this summer and take advantage of what the mountains have to offer in the way of hiking and biking trails! Regards, Josh Larson General Manager

"Nice hotel -- we loved the breakfast"

5
30/12/2015

It was a standard size room, but was clean and modern. The TV and Internet both worked great. We LOVED the breakfast and thought the selection was good for us (family of 3). We swam in the pool and really enjoyed that. The pool was clean but the water was very cloudy. The "shallow" end was pretty deep, so it was hard for our 6 year old to play because she couldn't stand even in the shallow end. It was still fun for kids.

"Bring back the microwave in the breakfast area"

4
29/12/2015

I have stayed at this Hotel several times the rooms are clean and comfortable and I will most likely stay here again however for the first time I had to pay an incidental fee which I think is a joke, If a family is staying at several hotels on a vacation and everyone charges a hundred Dollar incidental fee that greatly cuts into funds needed for a family vacation you have all my info no need in incidental fees. Also put the micro-wave back in the breakfast area the food don't stay warm the microwave was a great way to reward your breakfast no one likes cold eggs or waffles, also the last two times I have stayed here the Hot tub is Luke warm. These of course are a all things this is a great place to stay but these few things would make it much better

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for being our guest on your most recent stay as well as all your stays in the past! I appreciate the feedback on the incidental fee and I promise we will make some adjustments to how we are communicating our policies moving forward. The microwave is back in the lobby and you should expect to see it there on all future visits. We hope to have you back soon! Regards, Josh Larson General Manager

"very close to what we needed and very comfortable"

5
28/12/2015

We were just in town for the night and needed a comfortable bed and to be close to our business hook ups. The location fit the bill and so did the bed. All staff was cordial and willing to answer any directional questions we had and were very helpful.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for choosing us for your hotel needs while you were in town. There are so many businesses in our area that use us for their travel needs so it is always nice to hear from one of our corporate travelers! Please come back soon! Thanks, Josh Larson General Manager

"Excellent Service"

5
28/12/2015

Great Experience with this Hotel. The room was very nice with comfortable bed. The internet was the best in the room. The breakfast was a real breakfast with juices, eggs, sausages, waffles, etc. The shower knob to turn on the shower was a little hard, but all in all it was great. Thank you for a nice time and a shuttle trip that had a very favorable driver. God Bless you all.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for taking the time to write this review. We recently remodeled our guest rooms and we are always making adjustments to our breakfast so it is good to hear you enjoyed everything! Please come back soon. Regards, Josh Larson General Manager

"Good value, high quality breakfast"

4
14/12/2015

Our fourth-floor room (434) was well away from traffic, off at the end of the top floor, and we had a very quiet night. Pros: very good bathroom fan, you can take a hot shower and not have a steamed up mirror afterwards. The breakfast was a good spread - nice scrambled eggs, sausage, mini waffles, oatmeal, fruit and pastries. Good, and free, coffee in the lobby. Con: AC/heating system fan is somewhat loud; it woke me a couple of times, but overall I was able to get a good night's sleep and I am a light sleeper.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you for your kind review! When we remodeled our guest rooms recently we upgraded all our bathroom ventilation fans so we are happy you noticed... Please come back again soon! Regards, Josh Larson General Manager

"Awesome Cozy Hotel"

5
11/12/2015

My husband and I recently stayed at this hotel and it is not the first time because I love it here. The hotel recently remodeled the carpet and tile and it looks awesome... nice earth tone colors without the busy look. This hotel is very clean and comfortable and the staff has always gone out of their way to accommodate our needs and they always have a warm smile. I would recommend this hotel to my friends and family any day without hesitation!

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Thank you so much for this kind review! We appreciate being our guest on an on-going basis and we are happy to hear you enjoyed our remodeled rooms! Please let us know if you ever feel there is something we can do better. Regards, Josh Larson General Manager

"Nice place to stay"

4
02/12/2015

The Best Western is close to I-15 but with enough trees and buildings between the hotel and the highway to buffer the noise. There is some shopping available near the hotel with a mall nearby. If you are exiting I-15 southbound to access the hotel make sure to use the rightmost available left turn lane as you will need to make a right turn at the first traffic signal beyond the interstate. The hot items available for breakfast vary from day to day. For example, on one day the eggs were hard boiled, the other two days of my stay the eggs were scrambled. The meat varied from bacon to sausage to none. All 3 days had mini waffles.

CottonTree-Sandy, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Hello, We are happy to know that our location worked out so well for you! Like you said, we feel like our location is unique since it gives you the convenience of being close to the interstate as well as all the shopping and restaurants in the area but you don't hear any of the commotion. We hope to have you back as our guest soon! Regards, Josh Larson General Manager

"Noisy Aircon, Thin Walls, Dry Breakfast"

2
30/11/2015

This hotel looks great, nice big comfy bed & clean room. We had a terrible night sleep every night we were here (3) and mostly because of the air con. The first night we left it on all night, it would turn on and warm the room back up every time it dropped, and it was so noisy every time we did it. We turned the fan down to low and it didn't help. The next night we turned it off, the room stayed warm but the air was so stale it was hard to breathe. The last night was pretty much the same. Also, someone got up early to go to the toilet and I woke to the sound of pee and the system running after flushing. We're always grateful for a place that has a free breakfast. We've stayed in a lot of places that have them. This one was not that good. Everyday was scrambled eggs, a meat, potatoes & waffles in the hot section. There was also oats, cereals, fruit, yogurt, toast, bagels & pastries. Every morning the eggs were dry, the waffles were either dry or doughy, one day the potatoes were dry, the pastries were dry on the first day too but Sunday morning they were much better. The left side of the toaster was not as good as the right side too. There was also one day where the room was cleaned but the tea, coffee and towels not replaced. Normally I don't mind when there's a notice saying they are enviro friendly & saving the planet one towel at a time but in this case, they did it once properly & not again. Upon check-out the clerk asked "so I'll just charge your room to the credit card you gave us?" Ah NO, it was fully paid upfront on Expedia thanks!

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
We appreciate you taking the time to write this review about your recent stay with us! We work hard to ensure every experience with us is a good one and I am sorry to hear that we did not properly take care of your needs. We will take this feedback to heart and see what we can do to improve ourselves for future guests. We always hope for an opportunity to redeem ourselves and have you back as our guest in the future... If you have time and you are open to coming back, I would appreciate the chance to talk to you over the phone about this. I can be reached at 801-523-8484. Regards, Josh Larson General Manager

"Great time"

5
05/11/2015

For resting between work shifts, quiet, and very clean. resturants nearby are quality and very close, within walking distance. Homeless people did have a roadside sign asking for monies, which is undesirable. BW goes to gret lengths to keep this property maintained and free of visual structural damage. No graffiti here, it was great to stay and is always a great pleace to spend time. Just a bit of concern here for this review 200 characters before I can click out of this page. No wonder no one like to do these surveys.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for your kind review! I am glad that our location was so beneficial for your time here, since it was close to shopping, dining and any business related activities you had! We truly appreciate your compliments on our hotel and cleanliness, as we know every member of our team works very hard to deliver a superior stay. We look forward to hosting you again! Sincerely, Kristen Fortie AGM

"felt safe"

5
04/11/2015

I was very impressed with Best Western Plus Cotton Tree. I was traveling by myself for a few days and while my husband was in Salt Lake City. I loved the Safe feeling of the area. (I did not have this at my husbands hotel (The Raddison) in Salt Lake). I loved that the mall was within walking distance and Everything that I needed or wanted was centrally located, The rooms were clean. Indoor pool was great and they had a great breakfast everyday and drinks available all day. The staff was warm and friendly also. I would highly recommend

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for your review of our hotel. I am delighted to see that you really enjoyed your stay with us and that our service stood out for you. Our goal is to provide clean, comfortable, safe and affordable accommodations while providing superior customer service to all of our guests. We hope to see you soon. Sincerely, Kristen Fortie AGM

"Great Large Group Accomodations"

5
02/11/2015

We brought a large High School group to the Hotel. The staff were very helpful and assigned separate floors for our students which made it easier to keep rules in place for our group. Thanks for always coming through for your group.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, One of the nicest opportunities in the hospitality business is to meet and get to know great guests over the years. We appreciate you sharing your recent experience with the Trip Advisor Community. We look forward to seeing you and your group again soon! Sincerely, Kristen Fortie

"Cottontree Inn Gets a win"

5
22/10/2015

Was really pleased with my night's stay there in the SLC area. The room was clean and spacious. The day I was there a lot of high school kids were staying in the facility but generally the noise was reasonable. During breakfast some lady with young children made a horrible mess in the dining area, and some staffer saw it and immediately went to work cleaning up the mess without anything being said. Thanks for the attention to detail.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you so much for your kind words about your experience at our hotel. We take great pride in our hotel and service and it is very rewarding when we get comments like this. Again, thank you and we look forward to impressing every guest who tries us out! Sincerely, Kristen Fortie AGM

"Excellent experience"

5
21/10/2015

This is a rather new hotel, with beautiful decoration. Good location surrounded by shopping mall. The hotel also provides free shuttle to anywhere within 5 miles from the hotel. Free Wifi and free continental breakfast, all made our staying comfort and excellent.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for your review! I am so pleased that you had a wonderful stay with us. We are happy to hear you found our newly renovated hotel beautiful! We are very proud of the design, comfort and our convenient location. I hope you will be returning in the near future. We would certainly love to have you back. Sincerely, Kristen Fortie AGM

"The Best Best Western!"

5
19/10/2015

The room was wonderful with such a friendly staff and so wonderful. The breakfast was wonderful and it seemed really too good to be true. I highly recommend anyone to stay here whether family, business, friends or solo!

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to share your experience on TripAdvisor. We appreciate all feedback, but especially a review such as yours! The Staff and I are so happy to hear that we surpassed your expectations, and you enjoyed your stay. We hope to welcome you back soon! Sincerely, Kristen Fortie AGM

"Family Suite"

4
18/10/2015

When I reserved the room it stated it had a private balcony but there was none. There was also no microwave in the kitchenette. The room was pretty nice otherwise but these two issues were a bit disappointing.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for your recent stay and taking the time to write us a review. I apologize for the confusion on our room types. We do offer a variety of room layouts, including balcony rooms. Please call us directly before your next stay, and we will do our best to put you in the right room to fit your needs. We look forward to your next visit! Sincerely, Kristen Fortie AGM

"Clean and standard"

3
09/10/2015

No special reason to choose this hotel for your Salt Lake City area stay. Rooms are clean and the property is well maintained. The breakfast food and breakfast seating area are below average and the air conditioning in that space was icy. The indoor pool was clean, small and highly chlorinated. The outdoor seating was accessible only via the pool. It would have been nice to connect it to the breakfast area somehow. Pleasant staff.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for providing a review from your recent stay with us. We are happy to hear that our staff provided you with great service, and you found our rooms to be clean and comfortable. Please know that we listen to all our guests comments both positive and informational. We use them as a way to constantly improve and deliver a superior guest experience. Sincerely, Kristen Fortie AGM

"Convenient"

5
01/10/2015

Pleasant environment, convenient location for the work I needed to do. I appreciated that the staff were always ready and willing to take care of any request. I have stayed at this hotel many times over the last 15 years. I never consider staying at some other location. This is always my first and only choice.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for your wonderful review, we truly appreciate your continued loyalty! We're happy to hear that we are able to consistently live up to your expectations. We work hard to make our guests feel relaxed and at home, and when we succeed it is a wonderful feeling. We especially appreciate the compliments to our staff. I will be sure to pass along your kind review to our entire team. Thank you again, and we look forward to your next stay with us! Sincerely, Kristen Fortie AGM

"great place- room for improvment"

4
28/09/2015

family trip, could not get table for breakfast, some rude guests who took table i removed items for us to use and went to get someone to clean and they took it. Endend up going to local Dennys, otherwise great location and great view of mountains.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to convey your comments regarding your recent experience with us. We are continually striving to improve the hospitality we offer, and reviews from our guests are the most important tool we have. We appreciate the candid feedback we receive and welcome any opportunity to improve. We look forward to your next visit! Sincerely, Kristen Fortie AGM

"Perfect Hotel...Loved It!"

5
26/09/2015

We have just had 3 nights at this terrific BW in Sandy...and totally recommend it. We requested a quiet high floor room with balcony which is what we were allocated when we arrived. The room was quiet, spacious, and had a nice aspect with a view of the mountains. Decor was lovely, and the beds had quality white quilts which made the room look very classy. The room had a minifridge, coffee maker etc, nice quality toiletries, and everything was clean and worked well. The TV was a large flat screen TV, and the reception was true high definition...fantastic (lots of hotels have the large TV's but don't seem to have them adjusted properly for the format or pay the extra for HD). Breakfast was included..fairly typical American hot breakfast..and coffee was available in the foyer at all hours (with proper hot cups,not those awful white polystyrene cups). Parking was easy with heaps of room on the property. The setting is very nice too, and there is easy access to shopping, eating places etc. We'd love to stay again and would definitely recommend the hotel to others.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Wow, we can't thank you enough for the kind words about our hotel and amenities! We are so glad to read all your wonderful comments about your stay and appreciate the feedback. We are incredibly fortunate to have such a wonderful team and we are glad we showcased that during your stay! Thank you for recommending our hotel and we look forward to your next visit. Sincerely, Kristen Fortie AGM

"very comfortable"

5
19/09/2015

This hotel is in a great location with lots of food and shopping near by. The beds are comfortable and clean, large T.V., roomy well lit bathroom, and a sliding door to a deck. I would stay there again.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for the 5 star rating! We appreciate the kind words about our hotel, location, and your overall positive experience. Thank you for sharing this with us and future potential guests. We are pleased to hear that we will be welcoming you back . We look forward to your next visit. Sincerely, Kristen Fortie AGM

"Nice Best Bestern"

4
18/09/2015

Very nice Best Western. Great location, with good selection of restaurants close by. Very comfortable room and bed. Breakfast was only so so, but would stay there again. Staff was friendly and courteous.

CottonTree-Sandy, Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I am so happy to hear you had a great overall experience with our hotel, and that the staff met your needs well.We appreciate you taking the time to review us. Please know that we listen to all comments both positive and informational, and use them as a way to constantly look for ways to deliver a superior guest experience. We look forward to your next visit! Sincerely, Kristen Fortie AGM