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Best Western Plus Sandusky Hotel & Suites, Sandusky

4.0/5  - basé sur 937 notations.
6011 Milan Road, 44870-5869, Sandusky, United States - See map

The Best Western Plus Sandusky Hotel & Suites is an affordable, comfortable Sandusky, OH hotel and offers easy access to action and adventure at Cedar Point, Kalahari Resort and Summit Motorsports Park. The Best Western Plus Sandusky Hotel & Suites is the perfect place to stay while on a family vacation, so many wonderful attractions are within just a few short miles of the Best Western Plus Sandusky Hotel & Suites. Kalahari Water Park is just blocks away from this Ohio hotel. Many guests delight in the thrill of visiting the world's largest collection of roller coasters at the nearby Cedar Point®. Put-In-Bay, Summit Motorsports Park, African Safari, Nickel Plate Beach, Sandusky Mall, Great Wolf Water Park and Sandusky Speedway are all 15 miles or less from the Best Western Plus Sandusky Hotel & Suites. If you're looking to explore, learn or unwind during your stay, this Ohio Best Western provides the perfect location. Firelands Winery, Lake Erie Islands Ferry, Kelley's Island, Keys Golf Course, Merry Go Round Museum, Thomas Edison Museum and Seneca Caverns are all near the Best Western Plus Sandusky Hotel & Suites. Those visiting the area on business will be near Firelands Regional Medical Center, Delphi, NASA Plum Brook Station and Erie County Offices when staying at this Sandusky, OH hotel. The comfortable, clean rooms at the Best Western Plus Sandusky Hotel & Suites offer a flat screen television with cable or satellite television and pay-per-view, a microwave, a refrigerator, a coffeemaker, an in-room safe, high-speed Internet access and more. Wake up feeling refreshed to a complimentary full breakfast with hot items. After a day of sightseeing, we welcome you to cool off, relax and play at this Sandusky hotel's relaxation pool. The Best Western Plus Sandusky Hotel & Suites offers many more generous amenities, including an exercise facility, guest laundry, dry cleaning, a game room, a business center, meeting facilities and free parking.

Best Western Plus

Sandusky Hotel & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 932 guest reviews
NOTE ISSUED
Excellent
415
Very Good
304
Average
126
Poor
53
Terrible
34
REFER TO NOTICE
Business Business
98
Couples Couples
195
Family Family
447
Friends getaway Friends getaway
81
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Rooms Great, Breakfast underwhelming"

4
09/09/2018

Rooms had a couch and coffee table and a bigger than usual bathroom. Beds were very comfortable. Staff was good. We were scammed on a site that charged a extra $6 for a hot breakfast which was free. Breakfast was not great.There were lots of choices but the eggs were cold and toughand the pancake machine was not working

"No Customer Service"

1
06/09/2018

We got in late Saturday evening, of Labor Day weekend, for a two night stay while we visited Cedar Point. Immediately upon checking in we noticed the room was warm. I set the AC to lower temp and settled in. After a while it still was warm and I turned the AC down further. It didn't get better, by this time it was almost midnight. I knew the hotel was booked solid and nothing could be done about it that late. I pulled the air filters out. They were gross, clogged solid, obviously not cleaned in several months. I hoped I had found the problem and rinsed them out in the bathtub. Eventually I fell asleep but not for some time as I like a cool room. in the morning before we left I spoke to the front desk clerk about the problems and he said he would get it fixed. When we return that evening it was still the same. I immediately called the front desk and was told there was nothing they can do since there were no other rooms available. I politely made it clear to them that I was very displeased that the problem had not been rectified and that no one had bothered to call me to let me know the problem but still existed when I got back to my room after a unusually very hot day at the park. All we wanted was to take a shower and relax in a cool room which we could not do. To make matters worse the exhaust fan in the bathroom does not work. So any warmth from the shower dissipates into the room making it more uncomfortable. I seriously doubt anybody that knew what they were doing tried to fix it because I would wager money that all it needed was more freon as the compressor keep kicking on and off. I think they made a conscious decision not to call a serviceperson in as it was a holiday weekend and they did not want to pay the holiday rate that would be charged. When I complained at checkout they discounted my room by one night stay the cheaper of the two nights. We've been coming to Sandusky twice a year for the weekend for several years to visit the amusement park usually staying at a hotel down the road without complaint. as this was a last-minute trip on a holiday weekend they were booked up and I was forced to find other accommodations. I thought by the reviews that this was a dependable place. Obviously only if there are no problems it might be a decent place. I held off on writing this review because when I checked out the desk clerk said the hotel general manager would call me to speak about this. I was waiting for that call before I wrote this review. Obviously another empty promise not fulfilled.. That speaks volumes about the management and how they run things.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
We are sorry for the inconvenience you encountered with regard to the air conditioning in your room during your stay with us. As soon as we were able to attempt to resolve the problem, we did so; however, the AC unit checked out without a problem (freon levels were correct). I suspect that the AC just didn't cool to your personal preference; however, upon checkout when we learned that we had STILL not satisfied your temperature preferences, we completely comped one night's stay for your entire room. While it is never our desire to have ANY customer leave our property anything less than satisfied, we clearly took every step possible to rectify any problem and then, not being able to satisfy your needs, we compensated you for an entire night's stay. Moreover, your charge that we did not want to pay exorbitant holiday rates are unfounded as we employ our own maintenance personnel that would not require additional holiday pay. Wires may have gotten crossed with regarding to us contacting you after your departure as there were no notes in your file to do so. Upon further investigation, it had appeared to us that we had satisfied your complaint as the Assistant General Manager had taken care of your room charges for the first night of your stay. We certainly regret that you had any dissatisfaction with your stay with us as you can see by our ratings and reviews that we take customer service very seriously and always do our level-best to respond to unfortunate situations quickly. If we cannot, for any number of reasons, rectify the problem, we completely compensate the guest for their trouble as we did in your case. We think THIS speaks volumes of the way we manage our property and the great majority of our reviews substantiate our position in this area. We hope that you'll treat this as an isolated case and give us the opportunity to prove our commitment to continuous quality improvement. We simply could not maintain our first-class ratings and reviews if we didn't stand by this commitment!

"Great place!"

4
06/09/2018

This is a great location to stay at, but They do need to do a little updating around the pool area in the basement and add heat to the heated pool. Overall I would recommend this hotel. I wouldn't go to the sleep inn (5509 Milan Rd) down the road because the service is horrible and they don't believe in fixing issues.

"Bcadams"

5
05/09/2018

Hotel ran smoothy. Everything was clean and taken care of without seeing or hearing staff doing their Jobs. Thank you Best western! We picked this hotel for its location near all the erie beaches and it was perfect.

"Great Hotel for the Money!"

4
04/09/2018

We enjoyed our two night stay at the Best Western Plus in Sandusky. Walking into the lobby I asked the gentleman checking us in for a "quiet" room he provided us with a top floor room that was super quiet. The pool was a little small but my boys enjoyed it and the temperature was perfect after a long hot day. Breakfast was good, great selection and pleasant people working. A few of of the downfalls: when we walked in for check-in there was a lady behind the counter on the phone speaking very LOUDLY to a customer whose credit card had been denied for an upcoming stay. This is something that should be done in an office, behind closed doors. There were dead bugs in the light cover of our room, but we didn't see any live ones during our stay. My son had lost the cap of his water bottle in the ice machine drain and my husband had to "fish" it out of a bunch of black mold and other "lost items" in the drain. Despite these few downfalls we will be back if we have another occasion to stay in Sandusky, OH.

"Great hotel"

4
30/08/2018

Hotel is very clean and close to all amenities. We didnt use the pool but it is next door at comfort inn?Breakfast was excellent and hotel staff were all very nice.Only issue was fire alarm at 1am and no elevator at checkout

"Great Experience"

5
20/08/2018

I've stayed at many hotels but Best Western in Sandusky, OH has to be one of the nicest properties in the area. Great Value and I recommend that you stay here close proximity to all of the surrounding amenities helpful and positive staff.

"Three Night Stay"

4
17/08/2018

Overall, this is a nice property. As other travelers have mentioned, carpet cleaning and removing mustiness and odor would be helpful. Breakfast was the typical fare of eggs, sausage, and a pancake maker. Beds and pillow were super; the shower head and pressure was one of the best we have had.

"Vacation"

3
15/08/2018

The place was clean and good. They told us on the phone that they had a large pool for the kids which in fact they did not. They had a small swimming pool that was not on their property but on the next door hotel property but we could use it. When we got there it was horrible it was so small. Breakfast was ok. Room was good

"A very satisfactory hotel"

5
10/08/2018

We spent one night here. Friendly clerk made check in easy after a long drive. The room was spacious, clean, and the beds were comfortable. Quiet A/C contributed to a good night's sleep. The breakfast was good. Recommended.

"Not a plus"

3
07/08/2018

Location: On Hwy 250 before downtown. Some road noise. Lots of hotels and restaurants nearby.l Property: Old property. The driveway in front of the doors was littered with cigarette butts. The awning leaked. The lobby has dark paneling and brown leather chairs; not bright but well appointed. One elevator for four floors is adequate but some waiting. Staff: Desk clerk was efficient but gave the impression she would rather be elsewhere. Room: Well laid out. Reasonably large. Mirror had been "cleaned" with a dirty cloth and was smeared. The mattress was not great and the mattress pad bunched under the sheets. Price: $153 total is fair for what it is supposed to be. Breakfast: Large and well stocked. Not well attended--both coffee thermos were out of coffee. Fitness: The fitness center is in the basement. It is well equipped. No water. Internet: Speed at 8.1 Mbps download and 2.5 Mbps upload is a bit slow.

"Nice Place to Stay"

4
01/08/2018

Attractive building, safe location, quiet AC, nice TV, plenty of towels, no outside noise, friendly housekeeping staff, friendly desk staff, helpful desk staff, desk staff extended check out to 12 noon rather than 11 am.

"Great room mediocre staff"

4
01/08/2018

Great room front desk was great also maids seem to have an attitude like they hated there job and we were the reason why other then awesome free breakfast and only 10 mins away from cedar point park!!

"Clean and close to Cedar Point"

5
28/07/2018

We usually stay at a Cedar Point hotel but I was able to score a better deal on admission tickets on a promotion day. This hotel was located within minutes and I paid a little over half of what the Breakers Express rate. The room was spotless the bathroom was clean and it had a fair size fridge and a microwave. The bedding was very nice but the curtains could be replaced as there were a few rips om them. Check in was quick and easy. Breakfast is served and they have a decent selection. There were pancakes that come out of a machine when you press a button there were hard boiled eggs and fried eggs sausage patties biscuits and sausage gravy. Pastries bagels and toast. Hot oatmeal cold cereal and yogurt along with fresh fruit. The front desk was very friendly and helpful. The hotel is located within a few minutes of many restaurants and shopping centers we will be returning next year.

"Decent value, convenient location for Cedar Point"

3
25/07/2018

Stayed three nights for a Cedar Point family mini vacation. Had two older teenage boys. Received upgrade to room with three beds after asking if they had a larger room available, and free upgrade because I'm a Best Western member. I had just signed up for it when I booked the room over the phone a few weeks earlier. It's free to be a member and you get room discounts. One bed in its own bedroom. Seemed like a full size bed, smaller than we're used to, but we made it work. There was a tv and own A/C unit in bedroom as well. A/C smelled a little musty, but tolerable. Rooms aren't super fancy, but it was clean and worked well for us. Carpets are as you typically expect...a few stains here and there. Had fridge, microwave, and sitting area. Boys said hotel pool Best Western shares with the hotel next door was cold, but the BW indoor pool was warm and they enjoyed the huge hot tub. Plenty of options, hot and cold, for breakfast. Typical hotel breakfast. Staff was excellent.

"Nice room"

4
19/06/2018

The room was very clean and very spacious. The beds were comfortable and plenty of pillows clean sheets nice clean shower and jet tub. The pool was warm and clean weight room was nice. Very good hotel

"Great stay, great location!"

5
18/06/2018

We stayed here for the first time last weekend for a wedding. The location was perfect for everything. The property was fairly new and the room was clean and very spacious. We plan on coming back soon!

"Excellent "

5
13/06/2018

Great room. Lots of hot water. Super staff. Excellent breakfast. Comfortably clean beds. Not too far from Cedar Point. Easy on / off to the highway. Close to shopping and eats. ????????????????????????????????????

"Great place to visit "

5
10/06/2018

Had a wonderful visit stayed over while going to cedar point clean rooms and the breakfast buffet was yummy ! Beds where super comfy. The lobby is very inviting ! Would definitely stay there again . Very conveniently located about 10 From Cedar Point lots to see and do in the area .

"Very good hotel"

5
01/04/2018

Modern hotel. Big and clean room. Big and clean bathroom with a tub/shower.Very good included breakfast with a lot of choices. There is coffee/tea in the lobby.The room was quiet. It is very easy to access hotel from the highway.

"Best Western has really made a comeback! Pleasantly surprised!!"

5
01/04/2018

We planned on spending a few nights in Sandusky to enjoy the water parks, but could not afford the overnight stays at the main indoor water park. We had a larger family and needed something with a few more beds and found out that Best Western offers 4 double beds in one room for an extremely reasonable price! Check in staff was great and explained the property to us and all the amenities. Room was great and clean and huge!! Very nice surprise. This property had a therapy pool that was perfect for us. And warm! We were offered to use the larger indoor pool next door free of charge but the therapy pool was perfect. Breakfast was very good and area was very clean. Parking lot was nice and we felt very safe in the area. Really had not stayed in a Best Western for years, but will definitely look for their properties in the future. Everything in our room looked new and beds were comfortable. Bathroom was modern with safety features. Large tub/shower. We will be back. Also, they honor veteran discounts. Location is perfect by main highway and most of the businesses.

"WONDERFUL AND RECOMMEND "

5
13/03/2018

Amazing staff. The desk person was very helpful and friendly especially with directions and any questions asked through out the stay my family had. Breakfast was very good also, was nice to be able to just come down and grab something nice to eat. Rooms were clean and comfortable.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
We're so happy to hear that we were able to exceed your expectations and that you enjoyed your stay with us. We hope you'll come back again soon!

"Not good at all"

1
12/03/2018

No beverages in any of the 5 vending machines - was told to walk across the street to the gas station by staff at 12:30am for a water. Curly black hairs on bed. Hairs in sink. Leaking shower valve - bad water pressure.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
We're very sorry for the inconvenience you experienced. We've had an issue in the past couple of week keeping up with the demand of our soda machines. Most likely, that is why our staff directed you to the nearest location to satisfy what you wanted. However, we DO have bottled water 24/7 as this is a Best Western prescribed standard. I;m also sorry about the other issues you raised; however, this is the first that we're hearing of those issues. I have spoken to our General Manager and she was not aware of any of these issues before reading this review. As there is no way to know who you are or what room you were staying in, it's difficult when guests don't let us know of problems when they're actually on property. While I don't want to add to your frustration, I would welcome you to call the hotel directly and ask for the General Manager. We would like more information on your specific circumstances and would like to see if there's something that we can do to make this right for you.

"Disappointed"

1
01/03/2018

Phone in room did not work Awful customer service Expired pop and food Fire alarm going off I travel to Sandusky every week but I'm never staying here again. I do not know what is going on here but whatever it is, fix it. I have stayed here several times with no issue but not this time !

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
We are very sorry for what seems to be an isolated incident in your case. As you pointed out, we are so happy to hear that you're a repeat customer of ours and it's clear that the "perfect storm" formed to leave you with not such a good experience this most recent time. I have reviewed your issues and this is how I can respond: -We were not aware of any phone issues with your room before you left this review. Our records indicate that you even called from your room phone the morning of your check-out to request a late check-out (which we were happy to honor). -We are incredibly sorry that you experienced expired soda from our soda machine; you were promptly given a refund for this issue as soon as you brought it to our attention. -While the fire alarm did go off the night of your stay (completely out of our control), it was investigated and silenced promptly. Obviously, we would always want to err on the side of caution when any life-safety devices are in question. Again, we're sorry that this experience didn't rival your past experiences. Our quick response to your issues is evidence of our desire to provide nothing less that outstanding and exemplary customer service--which we are known for. We hope that you WILL treat this as an isolated case and give us another shot in the future. We hope that one less-than-satisfactory experience won't cloud your judgment of an otherwise stellar hotel property.

"Great Customer Service, Relaxing Atmosphere"

5
30/01/2018

Crystal was very kind, efficient, helpful, and friendly. Jacuzzi room was clean, comfortable, and relaxing. Breakfast was really good and we'll stocked (gravy, bacon, biscuits, pancakes, pastry, cereal, yogurt, fruit, etc). Nice size therapy pool. Close to everything! Many restaurants, mall, gas, and right off the highway.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
We're glad you enjoyed your stay with us and hope to see you back again very soon!

"Horrible!!!"

1
30/12/2017

Traveling from Chicago to Delaware we stopped in Sandusky for dinner and decided we would stay the night and finish our drive the next day. I called the hotel which we had stayed at a couple years ago and booked a 2 room suite. When we arrived the front desk staff were very friendly asked if we had a reservation, then paperwork, gave us our keys and directed us to our room. When we got to our room it was freezing!!!! My kids refused to take off their coats. We turned the heat on in both rooms to 86 and after 20 minutes it was still freezing. While waiting for the room to warm up I turned down the bed and there were hair pins and little curly black hairs on the sheets. I then noticed what looked like vomit all over the door jam and some on the wall going into the second room. There were bottle caps on the floor as well. I called the front desk and let them know. The first thing they said was “Is the window open?” I replied no. I was put on hold then told I could move to another room if we want to which I replied yes. The front desk brought up new keys. I showed the woman my other concerns in the room. She said they are supposed to turn on the heat before we arrive and that she would let her supervisor know about the uncleanliness of the room that someone had just been reprimanded this morning about room cleanliness. We went to our room and all was good, Kids fell asleep then I noticed the 1 inch bug crawling up the wall right next to the microwave. My husband killed it and threw it away. I was very unsettled by this. He fell asleep but not me nope couldn't do it. Got up to use the bathroom and there was another bug crawling up the wall in the bathroom. This time I killed it and took it to the front desk. The woman there was very nice and apologetic and said she was going to refund our entire night stay. We left the hotel at 5am. When I turned in the keys the new woman knew nothing about the refund which I assumed had already been taken care of as I told the night shift receptionist we would be leaving as soon as my husband woke. Needless to say my credit card was charged anyway. I would not recommend this hotel to anyone. Looks nice from the outside but it's a whole different story inside.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Your review perplexes us as we had pre-blocked your room before your arrival and went ahead and pre-heated the room. Additionally, it's great to hear that you found the front desk agent friendly upon your arrival but you should also know that she's the General Manager of the property and had, herself, pre-heated the room before your arrival. She turned the thermostat to 70 degrees. Of course, with the wildly-cold weather we've been having, it would take some time once you arrived in your room and turned up the heat to get to a temperature that would be comfortable. However, while you called the front desk to report the problem, although they were asked to hold while you conferred with others in your party, she was readily willing and able (and did!) to move you to another room. Additionally, there was no refund to be given--your entire stay was comped. While we explained that the hold on your funds may show up because of the pre-authorization process, it would fall away 24-48 hours after--which it did. There was NO charge to your account as was discussed and agreed to with you. I believe the third shift person was confused because they had been told that there was no charge to your account. When you asked about a refund, that, unfortunately, confused the issue. I'm incredibly sorry that your experience didn't rival the vast majority of our other guests. As you (and others!) can see, we are consistently one of the top-rated hotels in the Sandusky market. We certainly value your business and hope that you'll give us another try in the future.

"stay at best western"

5
23/12/2017

this hotel is worth the money you pay. its clean and spotless and up graded. the outside is very clean and nice. the breakfast is plentiful. and the staff is very helpful with your stay it's worth the money to stay there

"Comfortable and Clean"

5
14/12/2017

Arriving for a funeral, we weren't sure how long we would stay. Staff was friendly, kind, and went out of their way to accommodate our complex situation. The room was in excellent condition, the bed and pillows very comfortable. We slept as well as we do at home!

"Location is everything !"

5
04/12/2017

My husband and I were in the area for a funeral. Booking was super easy. Checking in was even easier. Leaving was the hard part. When it was time for us to depart, we hated to say goodbye for we had gotten used to the hotel. The front desk clerks Krystal & Megan were so very nice & helpful. Another desk clerk, Kelsey(I believe her name was) even pointed us in the direction of a good sit down restaurant. Location is what made this hotel so great. Close to highways, turnpike, many food options, shopping & entertainment. Deffinetly would book again with Best Western Plus.

"Nice Family Hotel"

5
26/11/2017

The suites are very nice and perfect for families. We have 3 boys. The 2 room suite with 4 beds was perfect, lots of space, two TVs, internet and free breakfast. 1 minute away from Kalahari and many restaurants around.

"Awesome Family Suite"

5
06/11/2017

Very nice suite, great breakfast, and coffee for 24 hours! Staff very friendly. Only negative, was the pool was not a swimming pool, but a therapeutic pool. Very nice appearance of the outside hotel. Definitely would stay again.

"Impressive hotel"

4
23/10/2017

My group of four stayed here for a night during Cedar Point's HalloWeekend. Staff was very accommodating and professional. Room was clean, and enough supplies (towels and the like) were provided for our group. Good breakfast options, classic arcade games, and washer/dryer available downstairs! It's a lovely hotel but we have come to expect that from the Best Western brand. Our only issue was our mini fridge did not work. Very satisfied overall!

"GREAT STAY"

5
13/10/2017

Great accommodations at a good price. Rooms are very clean and bed is extremely comfortable. Pool and fitness center are very nice. Great location and wonderful staff. The King room suite was a great getaway

"Very good value in a nice hotel"

4
02/10/2017

Clean place with decent size rooms. Would have rather found a place with two queen beds instead of two doubles but it worked. We had a suite which meant a couch included. Good size refrigerator and a microwave. We got one of their "last minute deals" online which resulted in our Value comments. Therapy pool is strange, a big room temperature hot tub. But you do get pool access next door at the Comfort Inn which has a indoor and outdoor pool. Breakfast area was cramped and when they say breakfast ends at 9:30am on Sunday they mean it as they lock the door with you inside at 9:30am. Don't know if the local fire marshal would like that. For the price it was a good place to stay.

"Comfortable Stay"

5
02/10/2017

Great hotel! I would recommend this hotel to anyone that is staying in the area. Nothing negative to add... Very convenient location with lots of restaurants close-by. The room was clean and affordable!!

"Not very good "

1
02/10/2017

We stayed here for two nights at the end of September for my sons baseball tournament. We booked a two room suite with four beds. On the first night after checking in, we went to our room. The room had two TVs. Neither TV would turn on. After looking behind the dressers, I discovered both TVs were not plugged in. I plugged them both in and was only able to get one of them to work. I called the front desk. She had me look at the cable box to see if it had a green or right light on. I unplugged the box and restarted it. I was still unable to get a signal on the TV. She said maybe she can get someone out on Saturday to fix. No one ever came. Other issues with the room: sink plunger wouldn't stay down, toilet paper holder falling apart, stains on lamp shades, uneven floor, a lot of bugs in ceiling light in bathroom. The breakfast is pretty bad too. We went to McDonald's the second morning instead. When two nights cost close to $500, you expect a working TV. I would chose elsewhere next time.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to let us know how we could improve your stay the next time you visit us. While we are concerned that we didn't exceed your expectations this time, we hope that you'll consider this an isolated incident and, based on the high quantity of extremely gracious reviews, understand that this is not the norm for us. Of note, the cable problem was with our cable service provider--and they did come out and replace both boxes while you were away the second day as well as furnish your room with two brand new remotes. Since we never heard anything from you to the contrary, we assume this problem was resolved as you requested. We hope you'll come back and visit with us again soon in the future. Your comments certainly will help us to continue our quest for unparalleled customer service and satisfaction. Should you require additional assistance, I invite you to call the property directly and speak with our General Manager. We're always available and willing to assist however we can!

"Not horrible, but..."

3
29/09/2017

Overall it was a nice experience, but the cleanliness was lacking, i.e. there were long hairs on a couple of towels, and ice bucket had junk on the bottom of it. And we had to call the front desk to figure out the trick to get hot water for the whirlpool. Breakfast had a lot of good options and they were on top of it. Also they were completely redoing the parking lot but had no signs on where to enter or park, so that was interesting.

"BW Plus Sandusky- A Plus!!"

5
28/09/2017

The hotel is conveniently located near many restaurant chains, making it a serious keeper! The hotel layout was wonderful- loved that the vending/ice area is somewhat blocked off, Maintaining lots of quiet!! And the King bed- wonderful!!!!!! (curious why they didn't supply make-up removing towelettes, however)??

"Cedar point getaway. "

2
24/09/2017

So I booked this hotel on the star rating and price. We checked into the hotel late after a long exhausting day at cedar point. The front door staff was friendly and checked us in promptly. We got into our room 404 it looked generally acceptable. The beds were pretty hard. There was a weird dip in the floor that goes along the whole length of the room. There were dead bugs in the light over the bed when we turned the light on. And there was garbage under bed a pop can and candy wrappers. Other than that it was an ok stay.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We're happy to hear that, overall, your stay was pleasant and enjoyable. We're concerned, however, that your room did not receive the attention to detail that we normally expect and receive from our housekeeping staff. Your comments have helped us to provide better and more targeted training for our staff. We appreciate this opportunity to improve and to remind our employees that perception IS reality--and that every ounce of attention to detail pays off in the end. Thank you for that--and for choosing to be our guests. We hope to see you back again soon!

"Clean value"

5
18/09/2017

We were in town for 2 nights. We made a reservation at two different hotels, The other Hotel had a water park and was full of screaming kids and cost over $100 per nigh more than this hotel. This hotel also had breakfast included. The other Hotel Down the street charged $15 for the breakfast on top of a Room rate near $250 per night. This hotel Great Value for the money

"A very pleasant experience. The family LOVED it and even met the owner while he was taking out GARBAGE.....AMAZING...."

5
07/09/2017

A very pleasant experience. The family LOVE our time here....we will definitely be back...the only issue was the pricing...it could have been a bit lower...but overall...we were comfortable and safe...thank you

"Below Average Experience...ugh!!!!"

2
05/09/2017

Our room was OK and the cleanliness of the room was not great. There were spider webs in the corner, the window and window seal were black with dirt. The carpet was dirty with food crumbs. I did not enjoy my stay in this hotel. I'll be going back to Marriott. Had a problem with the room rate quoted by the front desk staff...quoted one rate and charged a different rate on our bill. Chose to have the final bill emailed and was not aware of the rate difference until later. I spoke to the front desk clerk and was not satisfied with the her explanation or the resolution.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
I'm sorry to hear that your experience with us didn't match the vast majority of our other valued guests. To my understanding, you were quoted a rate and then, at check-in, presented your AAA card for a discount. When we applied the discounted rate to the first night, it erroneously changed the rate for your second night. However, you didn't mention that this error was resolved before you left the property.

"Nice hotel for Cedar Point visit"

4
05/09/2017

Clean room (except for crackers/crumbs missed in the couch). Comfortable beds, big bathroom. Pool is off-site next door at Comfort Inn, hot tub is in the hotel though by fitness room. Breakfast area is small/cramped so beat the rush! Stayed for Cedar Point and area visit.

"Best of the Best"

5
02/09/2017

This Best Western hotel was by far the best my husband and I have stayed at. Our room was very spacious and nicely updated. We will definitely stay there again if we return to the area. We would highly recommend this hotel to anyone traveling to the Sandusky, Ohio area.

"Fine Hotel."

4
02/09/2017

Nice Place! Room was fairly clean but had a kind of funky smell. Beds were okay. Breakfast was great! Has a game room for the kids and young adults. No pool that I could find. Lobby is nice! Overall good quality for the price of a standard room.

"Pictures are deceiving!"

1
29/08/2017

I'd advise to go anyways else. Dirty, hairs in batbroom, on bed... requested new bedding . .. never got. Staff was would. There was an awful smell and all of us could not stop sneezing! Staff was so rude. I don't know where the other reviews came from, but awful experience!

"Very nice rooms"

4
28/08/2017

Wife and I were traveling through and stopped for the night. The room was very nice , clean , and had everything you'd need. The beds were comfortable and the room was quiet. People at the service desk were very friendly. I'm not sure if they had a breakfast because we left very early in the morning.

"Good"

5
22/08/2017

Everything was good, except there wasn't many choices for breakfast items. If there were more bagels at the time I came down it would've been okay. Loved the yogurt cooler, I thought that was a great idea!

"Good hotel"

5
22/08/2017

This hotel met our needs. It is very nice and it's a very good location. We went to Cedar point in this hotel is OK distance. The lady at the receptionist who is very very nice. Also the man with a check out it's also very nice and all and gave us even a getaway present. The rooms are exceptionally clean and smells good. I would definitely stay in this hotel again.

"Great"

4
22/08/2017

The front desk gentleman was very nice and accommodating. Amenities were great and my family enjoyed the stay. Breakfast was also great. Will stay again in the future. Price was the same when checking in

"Not bad"

4
22/08/2017

I enjoyed my stay. Just wished the bathroom had better lighting. The therapy pool was amazing. Breakfast was alright. Clean overall. Smelled real good everywhere. Never heard people talking or noise..

"Excellent location and service"

5
21/08/2017

There is not one negative thing that could be said about our experience with this hotel. Service was excellent, location, and the hotel itself was top notch. If price is rightvplan to stay there next year too.

"A good hotel"

3
16/08/2017

Was there for 5 days for a baseball tournament and this hotel was picked for our team. Hotel is right in the middle when it comes to its services and amenities as well as the room and physical appearance. People were all nice. Lobby had no AC. Felt bad for the front desk employees. They did have a breakfast daily, but the options and quality were not that great at all. Also very small seating area. They do have a pool but it is very small; an exercise pool at best. You can go across the parking lot to the adjacent hotel and use their indoor/outdoor pool. Only one elevator, so during busy check in/out periods, expect to wait. The hotel is close enough to Cedar Point and was also close to the baseball complex, so that was nice. If you are used to staying at Marriott or Hilton properties, expect less. If you are hitting up Cedar Point and need a crash pad, the rooms have nice beds and it should be just fine for you.

"Nice hotel"

4
16/08/2017

Very nice hotel. Showers need to be updated and lobby and hallways need a good cleaning. Breakfast was good for a hotel breakfast. Rooms were very nice. Wish the pool was working but I understand they are under renovations

"90th Birthday Celebration"

5
15/08/2017

I had a block of rooms reserved for family coming in from all over to celebrate my grandmother's 90 th birthday. Several or more of my family decided to book at different locations re price was better. need i say you get what you pay for. Several family members ended up booking or attempting to book at Best Western and they were booked. Megan and Crystal were so accommodating . The gentle man whom checked us in ,I apologize I can't remember his name, was very friendly and efficient. Our only regret is the indoor pool was under construction which would have been nice to know prior to check in.

"Great stay"

5
15/08/2017

Very clean, staff was so helpful. Our room was very clean and comfortable. We would definitely stay here again. The breakfast was amazing lots of variety. The pool area was clean and very nice. Very close to Cedar Point.

"Cedar point"

5
15/08/2017

Roomy and clean good breakfast plenty of towels shampoo conditioner and body soap. Staff was very pleasant pre pay check out is convenient would stay again beds were clean and very comfortable lots of restaurants in area.

"Clean rooms and comfortable beds"

5
09/08/2017

After a long drive, the friendly, efficient check-in was much appreciated. The rooms was clean, bed was comfortable (pillows were awesome!). Bathroom was clean with good water pressure. Also a nice breakfast selection in the morning. Bonus of a complimentary Sunday paper:) I definitely recommend this hotel for any stay in the Sandusky area.

"Rooms are ok"

3
06/08/2017

While the rooms were clean, I did noticed that the lobby, elevator and breakfast entrance were dirty. The outside entrance area needed attention as well. Our breakfast was good but the dining area was too small and very stuffy.

"A great place to stay"

4
06/08/2017

The rooms were comfortable, clean and had a nice decor. The staff were friendly and attentive. The location is also convenient; on rte 250 near state rte 2. Very close to restaurants, Walmart, Target, Kroger and a host of banks. It takes about 10 minutes to drive to Cedar Point. A great place to stay.

"Our Stay in Sandusky, Ohio at Best Western"

5
05/08/2017

After staying one night at what was classified as a resort, we left and went to Best Western Hotel and could not be happier that we stayed here. The personnel working could not be more helpful and considerate while staying there. Great stay and a great Hotel

"Location great, everything else bad"

2
29/07/2017

Location was great but for 200 dollars a night, the hotel needs to be updated and needs to have thicker walls or something. You can hear everything and anything that passes your room and especially the people next door.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We're pleased to hear that you found our central location convenient and accessible. We have recently updated our guest rooms as well as our public spaces--and we do everything (and more) required to maintain our status as a PLUS level Best Western. As you probably are aware, the standards are extremely high and if we didn't meet those standards, our status at this elite level would not be possible. Of course, there are times when guests are louder than we (and other guests, like you!) would prefer. In those cases, we are more than willing to relocate to mitigate any noise issues. When guests bring isolated issues like this to our attention, we do our level-best to address them immediately.

"Best western in Sandusky"

5
29/07/2017

This hotel was really attractive and clean. I liked the way the rooms were laid out and there was more space than usual in my room. The breakfast was warm and really nice. Was not crazy about the coffee in flasks rather than from a live container but otherwise fine. The hotel itself was a little noisy but we are at the top of tourist season so that is not their fault. Overall, I would stay again.

"Great Location"

4
27/07/2017

We had no problems with this hotel. Very clean, great location since we were in town visiting Cedar Point. We will return to this hotel for future trips to Cedar Point or anywhere else we visit while in Sandusky.

"One of the worst hotels I've ever stayed at"

1
25/07/2017

I was staying at the BW+ after a weekend at Cedar Point with my girlfriend. The building was poorly lit inside to the point of not being able to properly see room numbers. In the room, it was even worse. It looked like the room was 60 years old and had never been updated. The couch looked like it had come from a thrift shop and the bed was nothing more then a mattress on a platform. The sheets on the bed were stained in multiple places. The lights turned on after a few seconds of nothing, followed by flickering, until they finally stayed on with a buzzing noise. The TV took around 1 second to bring up the channel every time you changed it. The shower drain was clogged and within 5 minutes of showering, there was standing water at my ankles. Throughout the night, there was noise from the hallway and the TV could be heard from the room directly next to us through the wall. Breakfast was okay but nothing special. I have traveled a lot and been all over the country. This was one of the lowest quality places I have ever stayed at. I've stayed at a nicer Motel 6 for much less money. I don't see what the "plus" is supposed to mean because this hotel was worse than every best western I've ever stayed at.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
We are incredibly sorry (and surprised!) to hear of the issues you raised concerning your recent stay with us. We're SO surprised that we're concerned that you may be reviewing the wrong hotel. If one were to look at your review and compare it to the balance of our other reviews, it's a night and day difference. As you (and others) can see, our hotel has been recently renovated, is a BW+ because of our commitment to quality, and our unparalleled thirst for exceptional customer service. While it's not uncommon to have a problem here or there, the quantity of the issues you raised are NOT common for us. If this truly is the hotel that you stayed at, we are incredibly sorry that your experience didn't match that of our other reviewers. We are also concerned because our logs do not show any guests with complaints that match what you described. My hope would be that you at least brought these issues to our attention and would allow us to remedy any issues immediately. We're very responsive and nimble and easily able to resolve problems if they're brought to our attention. If we truly are the hotel that you stayed with, I would encourage you to call our General Manager as soon as you can to discuss your stay. We will do whatever is necessary to prove our pledge of 100% customer satisfaction to you!

"Enjoyed this hotel!"

4
24/07/2017

Stayed with my son here during a baseball tournament in the area, it was clean and receptionist was wonderful! The place was modern and you could use the facilities at the neighboring sister hotel next door.

"Good location only"

2
24/07/2017

The staff was very nice and helpful. My room was old and needed some detailing. Carpet had a crusty feel. Something was on the walls and doors. For a 3 bed suite, only 1 bath. Price should be reduced.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. I'm concerned (and sorry!) that your experience didn't rival the vast majority of our other guests. As you can see, we are consistently ranked very high on TripAdvisor for the Sandusky-area and I'm disappointed that you didn't have the same stellar experience that our other guests have. Our property recently underwent some pretty massive renovations and our price point is very competitive for the area. I'm hopeful that you shared any problems, ideas, or suggestions that you had directly with our on-site management staff so that they could immediately tend to any concerns. It always takes honest and forthright folks like yourselves to help us to always maintain our sights on improving in everything we do. That's our commitment to all of our guests and we hope you'll give us another opportunity to deliver that to you and your family in the future.

"Nice hotel, helpful staff"

4
21/07/2017

It was a nice hotel for the price we paid. The staff was very friendly and helpful. The lobby was quite warm. It felt like there was no air conditioning. Our room was clean and spacious. We liked the location so close to Cedar Point.

"Awesome Hotel Close to Cedar Point"

5
20/07/2017

Awesome honest staff super clean rooms! This hostel is very close to Cedar Point so it was idea for our trip! We had 2 day passes at Cedar Point able to get there in under 15 minutes! I'd highly recommend this property!

"Comfortable and clean"

4
18/07/2017

The night staff was incredibly friendly and helpful when we checked in very late. The room was clean, and we had no issues with the beds. The breakfast was standard for Best Western and very nice for a free breakfast. The hotel offered free wifi which worked well. We did have a very noisy refrigerator in our room which disrupted our sleep a little.

"Clean clean clean!!! Awesome staff!!"

5
16/07/2017

The rooms were clean and fresh walking into the lobby was great clean smelling and staff was very welcoming! Wish the pool would have been open longer and was bigger but didn't mind the walk next door for there pool.

"Disappointed"

3
16/07/2017

Not the best room, the bathroom had mold in shower floors and side walls, there was a dead bug behind the door from check in still there at check out. From desk was extremely helpful. Food at breakfast was mediocre at best same choices for 5 days never changed. No variety from day to day. Not sure we'd go back there again.

"Our stay was very nice, with easy access off 80/90, and only a short drive to Cedar point. Wonderful beds and clean."

4
13/07/2017

Our stay at the Best Western was great. Right off 80/90 toll road. Friendly service, nice breakfast, great room with wonderful beds and plenty of room to accommodate our family. loved the extra room we had with the sofa and desk since the younger boys stay up later than these grandparents! It was only a short drive to Cedar Point!

"Poor account management"

2
12/07/2017

Good services, poor account management. My account was charged several holding fees after my bill was paid in full. Staff was unable to tell me why I was charged a holding fee after my account was bill for the appropriate stay.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We're happy to hear that you found our service and amenities valuable and pleasing. I am sorry, however, that you experienced the credit card issue that you did and that our staff wasn't better able to explain what happened. As is the case with all guests using a credit card, your card was authorized on the day (morning of) your arrival for one night's stay. Upon check-in, your card was again authorized for the remaining balance. This is standard practice with credit card processors and is really beyond our control. Having said all of that, we DO appreciate your bringing this to our attention as we clearly need to ensure that our staff is better-able to explain situations like this. Thank you again for being our guest. We hope to see you back again soon.

"Very comfortable"

5
12/07/2017

Our room was a suite w/couch. This was very comfortable for me. My mother-in-laws room had a roll in handicap shower which was very nice. Rooms were both very clean and, most importantly, very quiet overnight.

"Extremely small pool!"

3
11/07/2017

Front desk staff exceptional and room was clean,but disappointed with small pool and unprofessional housekeeping staff. Housekeeping staff dressed in street clothes and hard to determine if they were hotel employees vs other hotel guests.

"Look around for something else better in the area"

2
11/07/2017

The towels were rough and not very comfortable. The breakfast was below average. The sausage was burnt and something was wrong with the pancake machine. The lobby area lacked air conditioning and smelled funny. They had a perfume or something that was overpowering. The detailed cleanliness was lacking. Elevator was dirty. Furniture our room had damage including closet door that look kicked in by somebody. We picked this hotel to save a few dollars versus cedar point owned hotels. Put up the extra bucks and go for those places. We'll be back to the area but not to this hotel.

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for providing valuable feedback on your recent stay with us. We are surprised to hear that your experience doesn't match the vast majority of our other incredibly satisfied guests. As can be seen in our reviews, we are consistently one of the top, premiere hotel properties in the are and that is certainly by design. Your points, however, are very well-taken. We need to clearly have a discussion with our staff about our expectations for an unparalleled breakfast experience for our guests. In addition, there are several rooms in our inventory that are on our list for renovations and those improvements will be made soon. We hope that you'll give us an opportunity in the future to prove our commitment to continuous quality improvement. It's comments and feedback like yours that help us to continually maintain our competitive edge!

"Over priced!!"

3
04/07/2017

240 for one night was too much for this room. It was obvious that the bathroom floor was not cleaned after last guest. Stains on comforter made it uninviting to sit on bed. It was close to Cedar Point which is a plus, but not at the price we paid.

"Group trip"

1
04/07/2017

Go somewhere else! As you enter the lobby you will smell a powerful flowery smell that is not pleasant. The carpets and floors were dirty and sticky. We travel and stay in many different hotels. This one has been by far the worst.

"Loved it"

5
02/07/2017

I stayed here with a friend of mine on a girls trip to Cedar Point and I'm gonna tell you the staff was amazing and the room we stayed in was well kept. I definitely would recommend this hotel to anyone and would stay here again! :)

"Vacation"

3
27/06/2017

Overall good. Glad I got it for a decent price. Close to cedar point park. No pool!! If you don't care about that then your good. Breakfast was ok to bland. When thinking back to this hotel I couldn't think of anything. So was an ok experience.

"Family Get Way"

5
24/06/2017

Helpful staff they went out of their way to accommodate. Very Clean Nice Size rooms Overall value was great. Only negative was the parking, there just simply wasnt enough spots for the hotel. Offered early check in which was great since being at the parks so late in the eveningwith kiddos would have made a late night check in difficult. Also allowing a late check out was great w kiddos Breakfast was good.

"Close to Cedar Point and Sandusky Mall and Kalihari"

4
23/06/2017

Staff was very friendly. Rooms were clean. Breakfast was a bonus, they kept it refilled. Pancakes, biscuits and gravy, sausage, eggs, cereal, yogurt, and more. Nice therapy pool - "big hot tub" as kids called it. Convenient location. 14 minutes from Cedar Point, Kalihari just down the street, and minutes from Sandusky Mall, bank, and restaurants.

"Cedar Point visit"

5
21/06/2017

We booked the Best Western for a family trip to Cedar Point. I researched other hotels, and due to the good reviews, decided to book this hotel for value and location. We were very happy with the rooms and location of the hotel. The only bad thing was the remote to the TV did not work in one of the rooms, but overall, it was a very nice hotel. Staff was very friendly, and we would definitely stay there again.

"Amazing Time"

5
19/06/2017

I had an amazing stay and most definitely will be staying again when I'm in the area. At check in Krystal gave us everything we needed when it came to the hotel and what it offered. The check process was quick and professional. Our room was on the 4th Floor and had a very nice view from so high up above the dome changing lights. The room was VERY clean and made up wonderfully by the housekeeping staff with every in room amenities your need for your stay. Breakfast had an amazing selection of hot and cold options definitely not standard at some hotels so I was more than pleased. Bobbie was there for the evening very helpful and kind. Megan worked the late night shift and she was also very professional and went out of her way to greet each guest warmly even tho it was quite late. Overall easily one of the BEST hotels in the area.

"Very nice stay"

5
16/06/2017

I've been visiting the area for the past 4 years, and this was the best hotel I have found yet in the Sandusky area. The suite was spacious, clean, and up-to-date. Breakfast was nice. There is an outdoor and indoor pool at the hotel next door available for use. I look forward to staying here again next year.

"Great value"

5
14/06/2017

Compared to prices of properties on Cedar Point. This is an excellent alternative, with many shops and restaurants nearby. I will return when coming back to Cedar Point. Easy on and off highway also..

"Customer"

3
13/06/2017

The bed is loose and noisy, the hallway is loud and you can hear other talking in their room. The wall is thin feel like no privacy and the elevator need to be fix it feels unsafe the coke machine needs to stock up.

"Cedar Point"

3
13/06/2017

Clean rooms and hotel. Dog in lobby was a treat for the kids. Friendly lobby staff. Didn't like that pool was next door and you had to walk across a parking lot to get there. Also, breakfast was average with a small selection. Couldn't get change from front desk for laundry so had to drive to a bank down the street. This would account for the average service rating. Front desk apologetic but still put a bad taste in my mouth. Would recommend for proximity to park and plenty to do around area and lots of places to eat.

"Great Hotel with a therapy pool"

4
13/06/2017

This is the first hotel I have stayed at with a large therapy pool. Art and Bobbi were awesome front desk staff. Art was able to get us checked in early even though the hotel was sold out the night before. That was greatly appreciated.

"Nice stay"

4
10/06/2017

Hotel was clean and staff was friendly. Beds were ok. Breakfast was your typical hotel food. Maid service was very good as our room was cleaned top to bottom between days. Overall good experience! Would stay again!

"BEST WESTERN PLUS SANDUSKY"

4
08/06/2017

GREAT front desk staff; We stayed here in lieu of a conference center and glad we did. The hotel was quiet and very comfortable - a lot better than hearing all night parties at the venue. Room was clean and had all the amenities we were looking for.

"Great"

5
05/06/2017

All staff at the front desk were very friendly and helpful. Liked the breakfast and the area was very clean. Washer and dryers were available to guest. Also liked that there was coffee kept in the lobby area 24/7. Rooms were very quite and were spacious as well as clean.

"Great Spot"

4
01/06/2017

This place was awesome! The lady at the front desk named Bobby was perfect to end our tired day from Cedar Point. super helpful and very friendly. The breakfast was great, rooms were very nice. I seriously thinking only staying at Best Western anymore.

"Great Service"

5
31/05/2017

Very convenient to Cedar Point Amusement Park and Friendly Staff. I can't wait to go back to visit. The staff was extremely helpful, the rooms were cleaned and stocked appropriately. My family and I had a really good stay for the two days we were there.

"Rooms were dirty/ never cleaned"

2
30/05/2017

The first room I was given the room wasn't cleaned. I moved rooms and this room wasn't much cleaner. I had a dead bug on the bathroom floor from the time I checked in and it was never cleaned up. Beds weren't made either

ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. While we're very sorry that your stay didn't align with the vast majority of our superior ratings and reviews, the information that you provided will assist us in pinpointing our shortcomings in your case and will allow us to continue on our quest to provide an unparalleled customer service experience for all of our guests. We hope that you will treat this as the isolated case that it was and give us the opportunity to prove our strong commitment to you in the future!

"Nice two night stay "

4
19/05/2017

Had a nice stay while attending Cedar Point. Staff was very accommodating and informative. Rooms were clean and had microwave and refrigerator. Hotel had whirlpool and small workout area in the basement. Nice area but it's extremely warm, it is not swimming pool. Will stay again.

"Clean and friendly but the gym needs some help"

5
19/05/2017

The staff is always helpful. The rooms are clean. The gym needs a redo; the AC doesn't work and equipment is rusty. The breakfast is wonderful. The price is reasonable . I like that there is a microwave and refrigerator in the room.

"Best Western"

5
18/05/2017

Nothing at all to complain about. The reception staff was gracious and friendly. Complimentary coffee, tea and hot cocoa was available near the front desk. The room was very large and could definitely fit a family. It had two double beds, a sofa and an office area. The room also had a microwave and refrigerator. Other items included iron, ironing board, safe, hair dryer, coffee pot (with tea and coffee) and the television. The room was well lit and had more than enough outlets to handle a family's phones, etc. It was also possible to regulate the room temperature. It was clean, quiet and had comfortable beds. The bathroom was a good size and was fully stocked with multiple sets of bath, hand towels and wash/face cloths. It also had multiple bottles of shampoo, conditioner, lotion and bars of soap. Great water pressure. The breakfast was quite impressive for a free one. The day I was there they offered: eggs (boiled and scrambled), sausage, biscuits with sausage gravy, a pancake machine, oatmeal with a variety of toppings, yogurt, three types of cereal, warm cinnamon rolls, warm apple fritters, sweet rolls, breads, bagels, milk, coffee, tea, juice and fresh fruit.

"Good Night's Sleep"

4
17/05/2017

Solid 4 out of 5 stars. Suitable, nothing fancy. The room was clean, and all advertised amenities were present and functional. The property was quiet. Excellent night of sleep, with no disturbances. The bathroom was in good condition. The water pressure in the shower was excellent, the hot water was plentiful (at ~6am), and the drain functioned well. The towels were small, but adequate. Breakfast was sufficient, but a bit disappointing. Selections was good: Pancakes, sausage, biscuits and gravy, fried eggs, oatmeal, various breads and pastries, yogurt, hard-boiled eggs, the usual beverages. The quality, however, was low, and they did not keep the food freshly stocked. The tray with the hard-boiled eggs had an unidentified clear liquid in the bottom (I still ate two, with no adverse consequences). There was very little fresh fruit, and what they had was heated by the sausage heat lamp, to which it was adjacent. Quantity was plentiful, and they did not appear in danger of running out of anything. Overall, I would recommend, especially for a non-family trip. I will probably stay here again if I ever return to Sandusky.

"Business stay"

5
11/05/2017

Hotel was quiet clean, comfortable. Staff very helpful and seemed like they cared. When I got there a guest was airing some concern and the staffed handled it very well. The close proximity to dining allowed for a quick meal and back to the hotel for a relaxing end of the day.

"Clean, Comfortable, and great Customer Service"

5
07/05/2017

Highly recommend, i have no complaints about my peaceful weekend at this hotel. Room was clean (and I have high standards, I lifted bedsheets and checked mattresses) We enjoyed our stay and had a great time at the safari. Thank you so much.

"Clean, Great Costumer Service, and Great Deal"

5
07/05/2017

My family and I stayed here for a few days while I was at a local convention. The hotel is very clean, and the room was spacious. The refrigerator and microwave was a nice addition to the room. The breakfast bar had a decent offering, and, like the rest of the hotel, it was very clean as well. Check in and check out was very easy. Great staff. The hotel is in an ideal location--close to local attractions. We will definitely keep this hotel in mind should we ever find ourselves in the area again.

"Excellent"

5
01/05/2017

Sandusky is a fun place to stay there are many things to do there. However, if you want to use a waterpark or safari, this is not the place to be. Hotel is excellent, clean and service is excellent too.

"nice place"

4
25/04/2017

My husband and I had a good time.The people were very nice the whole time we were there. Everyone was very accommodating. We hope to be staying again at this hotel when we travel in June. Thanks for having such good staff on duty while we were there.

"Updated, clean, and friendly"

5
24/04/2017

Place was better than I expected from a Best Western. The staff was very helpful and friendly while checking in. The room was modern and clean. My husband and I had the jacuzzi room and it was nicer than ones we had been to in the past. The location was great directly off the highway and close to shopping and resturaunts. Would def. Recomend and stay again if ever in the area.

"STAY IN SANDUSKY"

5
24/04/2017

extremely clean building, lobby, rooms and dining area. very friendly staff, great breakfast choices and good food. treated like friends not just guests. walking distance to fabulous restaurants and lounges. recommend a stay here anytime in Sandusky area

"Awesome Hotel Amazing Staff"

5
22/04/2017

I only stayed at this hotel once and the staff was more than helpful not to mention the room was amazing. Much more than I thought I could get for what I paid for. I'm from Michigan but if I go back to Sandusky which I will I'm only staying here.

"Above and Beyond"

5
20/04/2017

This hotel has exceeded all of our expectations we had while we were here for work. We were taken back on how welcoming everyone was. We were treated like gold by staff, the rooms were very clean, and breakfast was exactly what we needed to start our day. Behind the desk we met Bobbie, she was so professional and pleasant to be around. It really made us feel welcome and took care of us during our stay here. 5 stars to Bobbie. We will definitely be staying here next time we are in Sandusky.

"Love this hotel!"

5
18/04/2017

This hotel has it all! All rooms contain a microwave, refrigerator, couch and coffee table. There is a therapy pool and gym for guest use. If you prefer you can use the regular pool at the hotel next door. The complementary breakfast is one of the best I've seen. I always stay here when I'm in town!

"Convenient, clean and friendly"

5
17/04/2017

Travel to Minnesota a few times a year from PA and have found the Best Western Sandusky to be conveniently close to the interstate. Staff is friendly, rooms and facility well maintained. Several restaurants/ bars close by with good food.

"Nice, clean, quiet hotel"

4
17/04/2017

I would have gave a 5 star, but I was to get a military discount off my bill and once I got the final bill I didn't have it discounted. It was a nice, clean, quiet hotel. Skyler was a really nice person to deal with when we got there. He made the process quick to check in. We were beat, had a long day of driving and site seeing.

"Nice hotel"

4
10/04/2017

Convenient location.. Cedar point 5 MIles away.. Lots of places to eat.. Hotel was clean and the room (we had a suite) was very spacious. Full breakfast was very good. Very small pool.. If you call it a pool. Everyone we talked was was very nice and pleasant. Only problem was towel issue after cleaning.(missing). We would definitely stay here again if in the area

"Dance competition stay"

3
03/04/2017

The only complaint I have is that the beds are so small. The hotel was very nice and breakfast was good. My children used the indoor pool which they enjoyed. Hotel is close to many restaurants and stores.

"Affordable luxury"

5
01/04/2017

Friendly, helpful staff. Clean, quiet, spacious, comfortable room. Lots of amenities. Several local restaurants offering varied cuisine and good service. Free full breakfast, self-service but one of the best I've seen in terms of food choices and quality.

"Very pleased with the service and physical facilities. The personnel was excellent. However, the coffee was very bad. FK"

5
16/03/2017

Very pleased with everything, service, cleanliness. However, the breakfast was not up to standards I usually experience. Pancakes were not up to standards and the coffee was terrible. Otherwise, I was pleased

"Pleasantly surprised "

5
26/02/2017

Bobbi at the front desk started us off great with exceptional customer service. She was fast, efficient, & friendly. Our rooms were clean and welcoming. The breakfast was average but expected for 'free'.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
We're happy to hear that you had enjoyable interactions with our staff and that you found value in your stay with us. We hope to see you back again soon!

"A great place to crash"

4
22/11/2016

Super comfy bed. Room was clean, wi fi worked well. Quiet. Staff were efficient. Breakfast was what you would expect for a no-charge, no staff small buffet. Plenty of parking near the main entrance. 3 minutes from Kalihari. Would come back again.

"Extended Stay"

5
22/11/2016

Between June and November 2016, I stayed at the Best Western Plus Hotel Sandusky Ohio 33 days. The room was always clean and well appointed. The entire staff was friendly and always willing to do whatever they could to make my stay pleasant.

"So far so bad!"

1
10/11/2016

So I drive over 8 hours to get here with a 1 year old and 3 year old, only to find out not only do they not have my reservation (which I have the confirmation email for), but they charged me for a no show since someone at the hotel changed my check in date!! I am then told by corporate that they can't do anything for me! If I want to check in today, (my scheduled date), I would be charged again, since the manager is not in and not answering their phone. Corporate also insists they cannot authorize the hotel to do anything about billing and will not call the manager to see what is going to be done! So now I am in OH, 8+ hours away from my home with 2 kids and unsure of what to do until a manager decides to pick up their phone! Thanks so much best western, if this is any indication of how you treat a loyal guest, I'm not sure I even want to stay there again!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
I am sorry for your confusion. After looking at your accounts in-depth, it appears as if you had originally made a reservation for 9/22--for which you did not arrive. However, you were never charged as a no-show for that date. When you realized on 11/10 that you had made a reservation for the wrong date, you (through our 800 number) changed your reservation to 11/10 but were informed at that time that you had never been charged a no-show fee for your previous reservation; therefore, you would need to pay for your room on 11/10. This reservation was made at 1:30pm on 11/10 via the phone with our 800 service. You then subsequntly cancelled your reservation for 11/10 ON 11/10 at 4:30 pm directly with our property--but again, were never charged (even though you cancelled less than 24 hours in advance). Ultimately, there was some confusion on your part but between the hotel property directly as well as our consultation with our 800 service, we can find no evidence that either the 800 service or our property compromised the reservations that you made.

"Should change name to BW MINUS"

3
07/11/2016

Plus: definitely breakfast with: sausage, eegs, pancakes, cereal, toasts, muffins, yogurts etc. Plenty even 5 min before closing, looks fresh and clean location. Fast check in and out, but with checking out - just simply all set, not even ask about stay - and I wanted complain:). Big, big minus - beds. If you have - like me back problems, simply don't go there. So uncomfortable beds are really to be seen in hotel of that class. Even my wife feels pain after 1st night and we had to spent 2. They just probably dated, with permanently created valleys and noisy as well - so definitely not much to be played when in:). Cleaning service could be better as coffee pot has stain on the bottom, cleaned them myself. Poor wifi. Overall - definitely won't stay there again.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
I'm sorry that your experience didn't match 99% of our overall wonderful reviews. I DO apologize that your check-out was rushed in your opinion. We stress the importance to our staff that they ENSURE that every guest's satisfaction is of paramount importance. Mattress comfortability, as you can imagine, is widely variable; most of our guests report having an awesome experience with the comfort of our beds while, a select few, would prefer softer or firmer. We will certainly take your comments into consideration and review our high expectations of quality and guest responsiveness with our staff. You ARE important to us; it's correcting deficiencies that ultimately set us apart from our competition and we welcome and value all comments and suggestions for improvement!

"Best Western "Virgin""

4
06/11/2016

Corporate Travel Usually at Hyatt/Mariott - my FIRST time at Best Western Concierge Bobbie Very Courteous/Helpful !!! Good Newly Remodeled/Tastefully Decorated Hotel Overall Good Nice Water Fountain Front of Hotel Good Brightly Lit Entrance Distinctive Purple & Blue Lights Good Fresh TV Remote in Clean Sleeve Good Clean Bed/Great Pillow Sets Including Nice Red Bolster Pillow Good Clean Bed with Clean Sheets and Blankets Good Brand New HVAC Unit Concierge Bobbie Very Courteous/Helpful !!! Bad Desk Lampshade Torn/Dirty/Damaged Bad Foot Long Water Stain on Desk Not Cleaned Bad Toilet Paper Visible in Toilet Bowl Bad Toilet Paper/Trash Underneath Bath Vanity Bad Fixed Showerhead with NO Extension (How do clean shower walls ?) Bad Cheap/Thin/Rough Bath Towels Bad Room Phone NOT Working Concierge Bobbie Very Courteous/Helpful !!!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
We're SO happy to hear that your first experience with a Best Western was a good one and it certainly sounds like we've made a repeat customer out of you. I want to address your comment/question about the shower head not having an extension. Extensions break very easily and do not hold up well to major and frequent use such as our hotel experiences. We've found it better for our guests to invest in a more expensive fixed shower head. But to answer your question about cleaning shower walls; well, that's good old-fashioned elbow grease by our fabulous housekeeping staff. We hope to see you back at our property should your travels bring you our way in the future. We're very happy to hear that our staff was responsive to your needs and suggestions!

"family friendly"

5
05/11/2016

This was a great hotel to stay at while visiting Cedar Point. Only stayed the one night but the room was clean, staff was friendly, and there were no problems with noisy hallways, which I really appreciated!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for the outstanding rating and review of your recent stay with us. We hope to see you back again soon!

"Great Place to Stay"

5
05/11/2016

We had a very good experience at this hotel. Staff was very pleasant and place was very clean. Skylar went over and above to ensure that we had a pleasant stay. We always stay at this hotel when we are in town.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for being a loyal, repeat customer and for sharing your great experience with us and others. We hope to see you back again soon!

"Great place to stay!"

5
22/10/2016

From the moment we walked in the staff was very friendly and answered the questions we had. The suite was very spacious and comfy. Breakfast was very good. There was a lot to choose from. From cereal to sausage and biscuits. The eating area was very clean. All in all a great place to stay. We will stay here again if we come back to the area.

"Amazing Customer Service & Politics"

4
05/10/2016

I got to meet Skyler, the assistant manager of this amazing hotel. He was very nice and anything he went over all the amazing things Sandusky had to offer. He went into detail about the rides at Cedar Point to the best food at the most popular restaurants in town. He had a very up beat attitude, and any question you asked he had a answer. He will make a great hotel manager. I would like to say everything was amazing but one thing. I feel that best western is a great place of business. And that is what it is BUSINESS. When I came in I see a lot of Donald Trump signs. I feel that politics should not be apart with a hotel experience. There was signs everywhere. On the building, on the trailer outside, and I seen that there was a trump station on the lower floor of the hotel. Thanks to Skylers amazing customer service, I was able to over look the horrible outdoor decor and stay at a great hotel. I would hope that the owner will understand that this is business. And your personal look at the world and how it should be ran should be kept to yourself.

"Very Nice"

4
05/10/2016

Stayed for 3 nights whilst visiting Cedar Point and Put-In Bay. Conveniently located for these two attractions. Very comfortable room, friendly and helpful staff, delicious breakfast was included. Would definitely recommend to everyone.

"Great Hotel"

5
27/09/2016

Great hotel, staff and room. 2nd. year we've stayed here after a day at Cedar Point. We arrived at 11:30 pm. and very tired. The front desk clerk was very friendly and welcoming. The breakfast that was included was very fresh and well maintained.

"A Great Place"

5
25/09/2016

At the Best Western Hotel in Sandusky, I checked in late at night,coming in from the Pointfest Concert&even booked during a rainstorm.They were very helpful!The rooms were really nice&clean!The nicest room I think I've ever stayed in for a hotel.The bed was soo comfortable,and I appreciated the couch.The breakfast was pretty good too.The first time ever that I made a breakfast sandwich in a hotel.I wud likely go back&definately recommend it!

"A great find"

5
24/09/2016

We booked this as we had planned a visit to Cedar Point. We were doing other travelling too and this hotel was a little more expensive than the others we had booked but it was Labour Day weekend so it was to be expected. I have to say the hotel was great, bed was good and room was clean but it was the staff who made it. They were extremely helpful and pleasant at all times. The free breakfast is amazing and has a great selection - everything you need for a quick breakfast. Would definitely recommend and would stay again.

"Very Good"

4
21/09/2016

Pros: - good location near freeway and close to mall; - free WiFi - good internet connection; - free parking; - breakfast included; - friendly staff; Cons: - requested 1 king bed and received 2 queen beds;

"A quality stay at a good price"

5
19/09/2016

I took my teenage son & his friends to CedarPoint and needed a quality room without costing an arm and a leg. I was NOT disappointed with the quality, value and service at this hotel. We arrived soaking wet from getting rained out at CedarPoint. Skylar got us checked into our room quickly. The room was large and clean. There is a pool - but it is quite small. However, we were told we could use the pool at the sister property next door which we decided not to do. We enjoyed a very good hot breakfast the next morning. I would most definitely stay here again. Great service, clean and comfortable room and a fair price!

"Best Western Top Facility"

5
16/09/2016

Wonderful rooms. Fantastic beds. Excellent staff. Arrived late in the evening. Receptionist most accommodating. Got us lowest possible rate on the main floor. Even offered to help us with our luggage.

"Weekend Getaway"

5
13/09/2016

One of the best hotels I have stayed at in a long time. The price was great but more than the price the staff, room, breakfast and all the other amenities made our stay for the weekend wonderful. There are a great many restaurants in the area to choose from...everything from fast food to great sit down relaxing dinners. The Sandusky Mall is 3 minutes away which I had the opportunity to visit 2 days just for a great shopping pleasure. We enjoyed our stay at the The Best Western Plus Hotel and I will be back again the next time I can get away for another weekend. I am considering putting together a group for the year of 2017 and of course this hotel tops my list for accessibility to everything I think we would need. I look forward to 2017 and hopefully The Best Western Plus will be able to accommodate our group travel....

"Great hotel"

4
12/09/2016

Stayed here on a trip to Cedar Point Amusement Park; which was 15-mins away. Great hotel with decent rooms; they had a suite with 4 separate twin beds; which suited our needs. Very friendly service. The hotel is ideally situated, being close to major highway and many restaurants, grocery stores, gas stations. Comfort Inn is next door and owned by same company; we had access to their amenities. Breakfast was free and was decent; some hot foods (pancakes, eggs, sausage, biscuits) in addition to traditional cold fare (cereal, muffins, pastries). Only major complaint: WiFi connection was weak and frequently broken; had lots of trouble reconnecting and maintaining the connection; very frustrating.

"Dirty room"

1
09/09/2016

Room was dirty. Hair on the linens, hair in the bath tub, towel on the floor, dirty toilet, and a musty smell. The room was clearly not cleaned when we arrived. We received a refund and stayed at Kalahari (I very much recommend Kalahari). Can't say I'd recommend best western plus.

"Best Western Plus Sandusky OH"

5
07/09/2016

Hotel located on convenient, main road in Sandusky. The hotel rooms are very attractive, spacious, and clean. The beds are comfortable and I got a very good night's sleep. The customer service is excellent, and the complimentary breakfast delicious!

"great hotel, great service"

5
06/09/2016

the room was great, the staff was awesome. The breakfast was really good. I took the grandkids to Cedar Point. Lots of restaraunts close by. lots of parking. We didn't have any bath towels and I went to the front desk and got as many as I needed. I would stay again.

"Easy Access from toll road"

4
04/09/2016

Nicely appointed and clean room. Check in was chaotic - there was only one person at the desk and she was overwhelmed with several parties wanting to check in, phone ringing and a computer repair guy asking her questions. Because of the chaos we were given keys to an already occupied room - imagine our and the occupants surprise when we opened the door! We checked back at the desk and got the correct key cards and room. The room was really nice and clean with comfortable bed and pillows. It was quiet as well as it was on the back of the hotel not parallel to the busy road. Breakfast was adequate - fresh but usual fare to start the day.

"It wasn't bad"

3
03/09/2016

The indoor therapy pool was small and stunk bad but I didn't come for the pool just to sleep the room was really nice besides the bed being hard as a rock I was happy with my stay here! They had a nice like living room set up in my king size suite and the bathroom is spacious

"Trip to Cedar Point"

4
02/09/2016

The Best Western in Sandusky, OH was a nice place, clean and pleasant. I thought the pricing was acceptable for the area. They didn't provide enough wash Cloths and still didn't after I requested more but hey, can't have everything.

"Refreshing change from our Chicago experience."

4
31/08/2016

We were traveling back from Chicago & decided to visit Cedar Point for a day. After a terrible hotel stay in Chicago -- supposedly at a 4 star hotel -- the Best Western was such a refreshing change. The staff was wonderful -- extremely friendly & helpful, from the person that checked us in -- to the staff working outside refinishing a railing. The room was very comfortable -- even the lobby was very comfortable & inviting. My wife did some laundry from our trip. When she found that the soap dispenser was empty, the staff even gave her some laundry soap!

"Great Breakfast & Clean Room"

4
29/08/2016

We stayed at the Best Western Inn Sandusky as we spent time at Cedar Point. The room were spacious and clean and the breakfast in the morning was FANTASTIC. My Husband enjoyed the breakfast selection better than any other place we've stayed. We will be sure to stay here again!

"Excellent option for visiting Cedar Point"

5
28/08/2016

Beautiful hotel that appears to be newly renovated. Helpful front desk staff. Large and quiet room. Paid for a 2 bed and ended up with a 3 bed, 3rd of which had its own room within the suite! Definitely will consider for future visits to the area.

"Beautiful and clean. "

5
28/08/2016

I had a very nice experience in a clean, well maintained, pretty establishment. My room was very quiet. The breakfast was above par, as expected. It's in a quaint, beautiful area of the state just a few miles north of the interstate. I'd definitely stay again.

"Good hotel, clean room, good breakfast offerings."

4
27/08/2016

The hotel has very friendly staff, as I stay at this hotel every time I am there for work. The rooms are clean and comfortable. The breakfast has a various amount to choose from. The only thing I wish they would fix is the AC in the fitness center.

"Sherry Lady at The Front Desk"

5
25/08/2016

My friend and I struggled with finding a place to stay that wasn't too expensive. This place gave us good luck! There was a room available, the lady at the front desk named Sherry was phenomenal! She was so kind, sweet, and professional. The hotel was great, nice and clean on the inside and the outside.

"Nice, clean rooms."

4
24/08/2016

We stayed at Best Western Plus on a trip to Cedar Point. The rooms were clean and staff was very friendly. We would stay here again. The price was competitive with other hotels in this class and it was easy to find after a long drive. Breakfast was very good with lots of choices-- pancake machine, biscuits and gravy, eggs, cinnamon buns, as well as all of the typical cold cereal and yogurt choices.

"Great Hotel"

5
23/08/2016

This was an affordable place to stay in the Sandusky area & we were very impressed by the cleanliness of the rooms, the nice staff, comfortable beds & a great breakfast. I would definitely stay again if I was in the area.

"Very good place to stay if visiting Cedar Point."

4
22/08/2016

I did a ton, and I mean a TON, of research on a hotel to stay at after visiting Cedar Point. Most of the hotels very close to the park charge an arm and a leg because of their location, and some of them still have decidedly mixed reviews. This Best Western was very well reviewed, competitively priced, and only a 20 minute drive from the Park. I was so happy with my choice. I didn't realize the hotel was all suites. Not that we needed that much room, but it was nice to have the couch. Everything was very clean, and in good working order. My only noted "concerns" would be: 1) The desk chair sticks out in the aisle, and you are apt to kick it during the night if you get up to use the bathroom 2) No swimming pool onsite, you have to go next door to use the pool at the Comfort Inn. 3) The flat screen TV's are not very big.

"Happy We Stayed Here"

5
22/08/2016

Attractive exterior and public areas. Room was quite comfortable. Had some issues with room cleanliness, but they were not a big deal and taken care of quickly. Comfortable beds, simple yet pretty decor. Skyler at the Front Desk upgraded our room, without my asking, to make up for a rate discrepancy with Best Western's Res Center. Above and beyond. Overall, a very good experience.

"Not bad. But it's a no frills hotel."

3
21/08/2016

I always write an honest review so here goes. Checked in for a visit to Cedar Point. We chose this hotel based on other reviews rating it quite highly. Now, the hotel itself isn't bad. The room was fairly nice and spacious and suited our needs. Breakfast was appalling. Paper plates - negative, pancake machine that made pancakes the size of a McDonalds cup lid, sausages that looked disgusting - like super sized twiglets, the orange juice from the machine was worse than Capri Sun, cereal options were poor, the people refilling the stations looked like caretakers not chefs. Pool size - tiny. Basically - this is a base for the park and no more. I read reviews on Breakers Express and chose this over the Breakers, but I think that it would have been on Par. If you want a decent room, and nice people on reception - Skylar - very helpful, then choose this hotel. If you want more facilities - look elsewhere.

"bad,,bad,, bad,,customer service"

1
18/08/2016

Our family was there last week(8/8-8/12/2016) and had terrible experience. Terrible! Terrible! Terrible! We asked for cot for our son since they didn't have pull up bed. They said NO! They said "sleep on the sofa" but the sofa which looked great on the picture was so small,, it wasn't sofa it was loveseat.. and so uncomfortable. We asked for extra blanket so that our son can sleep on the floor. they said they can give us only bedsheet. only thin bedsheet. they said they can't give us the thick blanket because they don't have extra. I couldn't believe it. they don't have one extra thick blanket??? But it got worser, I left my favorite dress and shirts in the closet. I realized when we got home and I tried to call. The phone was busy for a couple of days, so I had to try to call a million times. When I finally got to talk to the front desk, she said there's nothing in the lost and found. I asked if housekeeper sees it would she bring it down. Front desk person said it depends. I asked do you have that policy. She said she doesn't know. I left my phone number and asked the manager to call but no return call. The worst customer service ever!!!!

"Last minute trip!"

4
13/08/2016

My wife and I recommend this hotel, especially if you are going to Cedar Point with a family! Rooms have plenty of space, everything was clean and felt safe, beds were comfortable, breakfast was great, price was perfect, staff were absolutely AMAZING their hospitality was fantastic. Only complaint was the therapy pool it was disgusting which was a little upsetting. Other than that everything was perfect and I would stay here again!

"Lovely Hotel"

5
12/08/2016

Rooms and beds are comfortable. Breakfast is delicious and convenient. Indoor and outdoor pools are located next door, but it is an easy walk and they are well maintained. Warm water therapy pool in the basement is awesome - it's like a hot tub but a lot bigger (think small pool as opposed to typical hot tub).

"Nice Stay"

5
10/08/2016

We had a nice stay in this hotel in Sandusky; The rooms were comfortable. We just stayed one night on our last night of our trip out west. It was quiet and the price was reasonable. We would stay here again if we were in the area.

"Best of Class"

5
09/08/2016

We stay at this hotel every year when we visit Cedar Point. The customer service is spot on. Breakfast is included and there is quite a selection, not just cold cereal and milk. The location is just minutes from Cedar Point.

"Not an actual suite"

3
09/08/2016

Room was advertised as a 2 bedroom suite. I read this to mean two bedrooms with a common area. Instead it was two single rooms attached - but only one bath. It would have been cheaper, and we would have been better off if we reserved two separate rooms next to each otehr.

"Definitely average"

3
08/08/2016

Me and my husband stayed for our anniversary and as soon as we walked I it was super hot I guess no ac was working the pool and workout room was I. The basement and it was even hotter down there felt unsafe in the basement and the pool was like a bog hit tub and only 3 ft deep lame! The breakfast was the worst I have ever had at a hotel . the only good thing about this hotel was the rooms were big and you can all the amenities at the comfort inn next door

"Good"

4
08/08/2016

Had a great time again. Need to fix the hair dryer in the room. Also breakfast was good. I will definitely stay again. Was also a little annoyed that since the hair dryer was broken they didn't really offer me anything, I even needed a deodorant because I forgot mine, and they had me pay the $2 instead of maybe giving it to me since my room wasn't perfect

"Our visit to Sandusky, Ohio"

4
08/08/2016

We stayed at the Best Western Plus in Sandusky, Ohio this past weekend and would recommend it to others. The staff was pleasant, professional, and very helpful. The breakfast was good and helped to keep us within our budget. Our trip was to visit Cedar Point Park and the location of the hotel was great! Thanks again to the staff for making our stay in Ohio wonderful!

"This Hotel was Excellent"

5
05/08/2016

Finally put together a trip to Ohio with my daughters, son-in-law and grandkids to visit Cedar Point Amusement Park. We had never stayed in a Best Western Plus before this stay. We couldn't have been more pleased with this hotel. From the day we arrived and met Skyler at the front desk to the day we left we had nothing but a great time. The breakfast buffet is wonderful at this hotel. Lois runs that breakfast room like a "well oiled machine". She is truly amazing and so pleasant to be around. The food was delicious and the choices for a buffet we thought were amazing. My favorite was the fresh sausage gravy and biscuits, yummy!!! There were so many choices (nobody can say there wasn't something for them on the buffet) The food was fresh and hot at all times thanks to Lois. We truly had 4 great days of breakfast meals. All the employees are wonderful. We found this hotel to be super clean and always smelled so fresh. The staff is super friendly and so accommodating. They helped us with Cedar Point ideas and beach suggestions. They even recommended a few local family style restaurants. We loved our 2 days of fun at Cedar Point . Our full day at the beach at East Harbor State Park and our evening at Nickle Plate Beach in Huron (all suggestions from the front desk) were so much fun. This hotel is great and fairly priced. The drive to Cedar Point and beaches were so easy. We will definately stay again at Best Western Plus when we are in the area.

"Very pleased"

5
05/08/2016

The next time I am in the area for anything at all, business or pleasure, this is absolutely where I will stay again. Being able to use another neighboring hotels amenities was shockingly amazing, and the bathrooms are huge!

"Amazing stay"

5
04/08/2016

Chose this hotel after having a not so great experience at another hotel in the past in this area. This place was amazing. The staff was great. Breakfast was stocked and had tons of variety. Maintenance gentleman fixed our tv issues immediately upon reporting. Overall was a great stay. Highly recommend.

"Not bad"

3
04/08/2016

I stayed in the hotel 2 nights. The hotel could use a little live in some places. The room was ok. The floor in the room was wavy.. meaning it had a speed bump or two in it. Having just had foot surgery.. it was an unwelcome surprise. The bar and grill I was told they have is actually next door. The ladies I spoke to at the front desk were very pleasant.

"Breakfast could use a little more work."

5
02/08/2016

The property overall is beautiful. I had a whirlpool suite room. The breakfast needs work. There was no apple juice due to the machine being cut off early. Coffee was not made and needed to already be done. The eggs and sausage were not good, not a good variety of breads, yogurt and fruit. The hotel itself was wonderful. The staff is very nice and made sure my family and I had what we needed to be comfortable. The room was very clean and nice.

"Extremely awesome front desk staff!"

5
01/08/2016

Thank goodness for this place! We had reservations at a Best Western down the road, but somehow the 800# for BW had messed it up. We headed down the road to this place. Skylab at the front desk was fantastic and made us feel better. Very nice room, quite spacious! Thank you, Skylar! You need a raise in pay!

"You Can Stay Here But Just Know This..."

3
01/08/2016

Immediate musty smell as you enter the hotel. Large fan blowing in the conference room - wasn't sure if because of the smell or the hot weather. Wifi was spotty at best. I consistently had to walk to the hallway outside my room to access it; then it would still drop. TV cable wasn't hooked up - got it fixed right away, but there was no phone in the room (apparently people steal them), some of the lamps did not work and clock was unplugged. Some issues with new service and the housekeeping crew. The bed was clean and comfortable and the bathroom was fine.

"3rd annual Cedar Point trip"

4
01/08/2016

It's certainly not the Ritz but the BW Plus is worth the stay. We have two little kids and the place is clean and everything is always fresh and neat. The breakfast offered (again, not the Ritz but I didn't expect that) was good and had some variety every morning. Right on the main strip, close to restaurants, Cedar Point and the other area attractions.

"Great Stay"

5
01/08/2016

Room was very clean, plenty of towels. Overall everything was great. Would go back. Service was good. I would say the only complaint is it was a non smoking room and as soon as we opened the door, it smelled like cigarette smoke. Which is frustrating when you don't smoke....people can be very, very disrespectful. If people need to smoke, go outside!

"They're not putting the "Best" in Best Western anymore"

2
31/07/2016

We just came back from a road trip and this was the worst hotel we stayed at among the rest. We stayed at some Best Western's last year and they were so much nicer than this one. When I made the reservations with the hotel, I called and spoke to someone at the front desk. I asked if they would be able to store our luggage securely if we arrived early and our room was not ready. I was told by a male that would be no problem. So I booked a day trip on a boat. However when I arrived at the hotel in the morning I was told our room would not be available until check in time and they could not store our luggage as they had no place to put it. I pushed back and explained I was told I could when I called ahead of time. The front desk clerk reluctantly agreed that I could put it on a cart and wheel it into their conference room. I did ask her to please put a bag behind the desk with her as it had electronics in it and she did. Thankfully when we arrived later that evening all of our items were still there. I noticed no air conditioning in the lobby common areas, but thankfully the rooms AC worked. Room was spacious, but far from clean: mold in the shower, hair and dental floss from previous guest on floor in bathroom, stains on toilet. I pointed this out the next morning and I was pleasantly surprised that they did deduct off of my bill for housekeeping issues. They had a pad that they were writing down the housekeeping complaints on so I assume that they're aware of some issues their having and hopefully trying to correct it. Breakfast was good, but they do have issues trying to keep food stocked. I think the breakfast area is really too small for the hotel size. I imagine everyone comes at the same time due to park opening times so they really need to think about knocking down the room divider to make more space for seating. The laundry facilities cost twice as much as Courtyard Marriott's I stayed at and I had to run the dryer 3 times to get the load dry. The dryers definitely need to be replaced. If you're going to Cedar Point, this hotel is about a 10-15 min drive away.There's others that are closer, in fact here is a brand new Holiday Inn Express up the road that I wished I had stayed at. I would not stay here again, in fact I think I am going to pull Best Western off my list when looking at future hotels and stick with Hampton, Fairfield, Holiday Inns or Courtyards.

"Great place to stay."

5
31/07/2016

Stayed for just one night, but the place was really nice. Skylar at the main desk was very friendly and accommodating. There was a slight problem with our reservation, but he took care of it promptly and apologized for the 3 minute delay. The room was very neat and clean and the free breakfast had a good variety of foods. The attendant kept coming out to make sure everything was filled and hot.

"Best Western Plus Worth Your While"

4
26/07/2016

My family stayed here for a trip to Cedar Point in Ohio to go to the amusement park and for some fishing. We stayed 3 nights. Prior hotels have always given my family a fresh supply of toiletries each day that they come in and service the room. This hotel did not. Shampoo/Conditioner ran out the first day. We made it through two days with the toilet paper, but then had to nab one off of the maid's cart or we would have been in trouble. Why wouldn't they give you these things every day they come in? If this is their policy, it's dumb because you need this stuff every day. Still, over all I was satisfied with our stay. It's a nice, clean hotel and the staff was courteous and helpful when needed. They even made a mistake in our room booking, and upgraded us for free. So in spite of this, I still am pleased with our stay overall and would recommend this Best Western.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
We're glad to hear that our staff was responsive to your needs and "recovered" from our original mistake. While being sensitive to protecting our environment without over-supplying toiletries like shampoo, conditioner, and paper products, there certainly is no reason why these items should have been scarce. We will definitely discuss your issues with our housekeeping department to make sure that our expectations are clearly communicated so that guests in the future aren't inconvenienced. Thank you for this valuable feedback. We look forward to a return visit from you soon!

"Great Stay!"

5
25/07/2016

We stayed one night on our trip back from Toledo. It was wonderful! We stayed on the third floor at the back and the room was quiet and clean. The front desk were very helpful, letting us know about the pool next door as well as the therapy pool within the building. The breakfast was delicious and had a lot of options. Close to shopping and close to Cedar Point as well.

"Summer 2016"

5
24/07/2016

I booked a room at the Best Western Plus in Sandusky, OH when my boyfriend and I decided we needed a last minute day-away. Check in was efficient, Jamie was friendly and helpful. The room was clean and the temperature was comfortable, which was fantastic because it felt like it was about a thousand degrees outside. Nothing is worse than when you get to a hotel in the summer and have to wait for the room to cool off. The spa bath was clean and functioned well, we only had a small issue with the jets coming on automatically a little bit too soon, so we had to clean up some water. After that, we had absolutely no issues. Breakfast was good- there was a decent selection and the dining room was clean and well maintained. Check out was also very efficient- I didn't catch the name of the lady who was working behind the desk when we checked out, but she was also very friendly, and said that she would have someone check out the jets/bath when I told her about them coming on too soon. I will definitely consider staying at this location again in the future.

"Beware the slamming doors!"

4
22/07/2016

The doors slammed all night and I couldn't sleep. There was an elephant above me all night. The only good part was the fellow who checked us in Skylar! He was totally awesome. Although the Italian restaurant next door was fantastic but expensive.

"Great stay for Cedar Point"

5
21/07/2016

Spent 3 nights here while visiting Cedar Point with hubby and daughter. Were totally shocked when we walked into our room in the corner on the top floor, it was huge!! Two queen beds, with a large sitting area with sofa, coffee table, desk, microwave and refrigerator. Bathroom was spacious also. Plenty of room for the 3 of us to unwind and relax after driving and spending a day at the park. Room and bathroom were very clean. For some reason, our room wasn't clean on the second day when we returned at about 5:30pm, but housekeeping came by to do it and we just asked for clean towels, no big deal. We went to the pool at the hotel next door 2 nights. It was about 5 feet deep and had a bar where you could get drinks and food. A pleasant way to relax, not a bad walk, towels provided there. Breakfast was great with many choices, pastries, a pancake machine, biscuits and gravy, muffins, eggs, sausage, bacon, cereal and fruit. Signs letting you know how to mix it up, like make a breakfast sandwich with english muffin, sausage patty and egg. Lots of easy parking, easy to get to, and lots of stuff around. A mall down the street, Target, fast food, restaurants and Starbucks. Would definitely stay again when we visit Cedar Point, easy drive.

"Accommodating Staff!"

4
19/07/2016

The staff was very accommodating to our needs when we were in town for a dance competition earlier this month. We were able to upgrade to a larger, more spacious room for our stay. Carly and the staff were great...breakfast was good...

"Amazing Stay!"

5
18/07/2016

This Place was Beyond Amazing!! Staff were Friendly & The property was really clean! Nice Full Breakfast & Hotub in the Basement!! And they share an outdoor pool with the comfort suites nextdoor! We got the King Suite! The room was very clean and the Bed was comfortable!! Close to Everything!!! Great Location! This place gets 10 Stars!!

"GOOD STAFF, GOOD SERVICE"

5
17/07/2016

very good clean rooms lobby, good food for break fast , front desk very helpful, manager was very very humble nature all the time listen very good and follow request water park was very very good, we are very happy all time over there.

"Nice new hotel....but issues"

2
11/07/2016

Room not ready at 4:15 PM and toilet was clogged when we did get in. Called front desk at 4:30 to tell them and they sent a plunger for us to do the work. We come home around 9:30 PM and the toilet is still clogged but we did now have a plunger.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
We're very sorry that you experienced this problem during your stay with us. We hope that you were able to talk with one of our managers at check-out so that this problem could not only be addressed for you but for future guests as well. We hope you'll treat this as an isolated incident and give us the opportunity to serve your lodging needs in the future.

"Large Nice Room"

4
10/07/2016

They put us in a jacuzzi suite on the 3rd floor. Very large room with the jacuzzi near the door. Unfortunately, the hot water was broken on the tub and we couldn't use it. As we were there one night...no big deal. Lots of high school/college guys staying there, but no problems, noise or otherwise. Good location, and could use both pools at Comfort Inn next door, as they have the same owner.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
It's great to hear that you enjoyed your stay with us. While you were given an upgraded room, we were aware of the problem with the jacuzzi and you were not charged additionally for the larger room. We hope you'll be back again soon!

"Perfect for a trip to Cedar Point"

4
06/07/2016

Nice, clean and convenient for a trip to Cedar Point. We stayed two nights and and the hotel was clean and quiet, plus they have a nice free breakfast buffet, the lady who tends to the breakfast area in the morning is really great, keeps the place super clean and explains how the automatic pancake machine works, she was really a super employee. In fact every employee we encountered here was really great. Also you can use the outside pool at the Comfort Inn next door as well as their big indoor pool and hot tub since both hotels are owned by the same person. A really nice stay. PS, for dinner check out the very authentic Vietnamese restaurant down the main street.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for offering such a wonderful rating and review of your recent stay with us. It's nice to hear that you enjoyed your stay with us and, especially, were able to experience the wonderful service our staff regularly provides to our guests!

"Excellent Group Gathering Hostess"

5
04/07/2016

Awesome location from Cedar Point. Stayed here with a group of 20 students. Skylar and Guy were well prepared for our group upon arrival. Accommodations were top notch for hotel category. Even had a sofa which gave additional levels of comfort. Free breakfast and accessible meeting room space for quick meetings with student groups. Highly recommended for family travel to avoid over priced sub par accommodations at Amusement park resorts.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for letting us and other potential guests know of your enjoyable stay. We're glad you found value in our stay and that we were able to exceed your expectations.

"Family vacation "

4
03/07/2016

My family stayed in this hotel for past three years. This hotel is very nice, it a great hotel for a family vacation. The staff is very friendly and helpful. Room was very nice, beds was comfortable. I would recommend to anyone who is looking for a hotel to stay.

"Close to wedding festivities"

4
28/06/2016

We chose this hotel as the most convenient of the suggested hotels. Our room was very nice, but we did have a problem with the toilet. The hotel tried 4 times to fix it, but we had to plunge the toilet ourselves most of the time. However, as we checked out we mentioned that the problem was not yet fixed so that it could be before the next guest. Without asking, the clerk credited our bill for the more expensive night. We were vey satisfied.

"Sandusky"

4
22/06/2016

Good location of the tollway. Clean and room was comfortable. Staff was very nice and helpful at check in. It is the best we have found when traveling through this area. The prices are reasonable and there are some nice restaurants in the area.

"Good Hotel Value"

4
22/06/2016

I stayed here with my family during a trip to Cedar Point. The staff was excellent. All were very friendly, knowledgeable and accommodating. The room was clean, though housekeeping did leave behind some cleaning clothes in the bathroom prior to our arrival. The beds were fine. Could be a little softer. The hotel at the time of our stay did not offer a regular pool on site. The guest are advised to use one of the two pools (one indoor, one outdoor) at the sister hotel next door. This is a long walk across parking lots. None of us used the pools at the sister hotel. This hotel does offer a "therapy pool". This would be a large hot tub. This is located in the basement, which is odd. The therapy pool during our stay was not properly heating the water and many of the jets were non-functional. The breakfast offers hot and cold options on par with most hotels. This consist of a pancake maker, not waffles. As well as eggs, biscuits, sausage links/patties, cereal, breads and pastries. On that note, the apple fritters are excellent. Coffee is decent, nothing to get excited over. The few things that seemed off about this hotel were not deal breakers for me. The service of the staff and value of the accommodations for my dollar would leave me recommending this hotel to others.

"Best Western is THE Best"

5
16/06/2016

We had a wonderful stay at Best Western on Rt. 250 in Sandusky. Very nice room, very helpful staff and good breakfast. We will be staying here again when back in Sandusky. Everything was very clean. Breakfast was hot and well served.

"Cedar Point Sandusky No frills but nice"

4
15/06/2016

Extremely nice staff and I applaud Crystal for helping us out on an odd request. In town for a wedding and we found out by surprise they have new tall by our standards mattresses and beds for an elderly 88 yr old it was too much for her to leap into bed. Crystal at desk came to the rescue and had someone buy a stool to put in room for her to help get into bed that night. Super clean room and quiet. Nice big tv--all I look for in a room. Free breakfast...not a lot but quick pastry and cereal and sauage and warm up yourself pancakes. Coffee fridge and micro in room.

"Rooms"

5
14/06/2016

the rooms are nice and clean and big and we like the small couch and table that's why we always come back year around. they have a excellent staff a nice big breakfast swimming pool and exercise room and we like the entrance into the hotel and suite and they have a laundry and game room.

"Great stay, friendly staff"

5
13/06/2016

Second time staying here in two years. They are super friendly and go out of their way to make your experience amazing! Will be staying again on our next trip to cedar point. Good location , nice rooms, and wonderful staff

"Great location"

4
13/06/2016

The exterior of the hotel looks a bit run down but the room was very clean and spacious. We had four ladies in a 2 bed room and we didn't feel cramped, we were comfortable. The food at the continental breakfast had a good variety, they had decent quality for free breakfast.

"Sandusky 2016"

4
12/06/2016

Stayed here for 3 nights. Great price, very friendly staff. Carly at the front desk gave us directions to different attractions making it easy to navigate Sandusky. Room was clean and beds were comfortable. Pillows weren't the best but my family and I were still able to sleep well. Overall, I'd recommend this for those looking for an affordable, clean, and comfortable place to stay while visiting Cedar Point or the Sandusky area.

"Best Western Sandusky"

5
06/06/2016

The hotel is centrally located on the main strip in Sandusky Ohio. The rate is very reasonable and offers discounts for Best Western Reward members, as well as members of AARP, and AAA. The staff is very friendly and helpful. The rooms are spacious and clean. The air conditioner works very well, the bed is comfortable, and the TV has a lot of channels. The continental breakfast offers a wide selection of fresh and delicious items.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
We're very grateful for your wonderful and gracious five-star rating and review of your recent stay with us. It's very rewarding to hear when guests such as yourself really find appreciation and value in all of the amenities and attention to detail that we have to offer. Don't be a stranger--come back and visit again soon!

"Our stay in Sandusky Ohio"

5
06/06/2016

Well worth the stay. To and from New Jersey and Galena Illinois, our midpoint is Sandusky Ohio. We always stop at the Best Western Plus. The staff is always friendly and helpful. The rooms are clean and well appointed. The complimentary breakfast exceeds expectations.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
We are always thrilled to continuously hear from all of our guests who end up being such great repeat "frequent fliers!" We're so happy you shared your story with us and with all. Please do your best to come back and visit again soon!

"Clean and Friendly"

4
06/06/2016

We had a great stay, beautiful room, and even a gift bag upon check in. The staff were excellent. The only thing they could improve is the free breakfast in the morning. Cold pre made eggs, not a big variety.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your stay with us. We're happy to hear that you were impressed with our small token of appreciation and that you enjoyed our amazing staff. They certainly make all the difference in the world. We're sorry to hear that you were left wanting on the breakfast as this is an area that we've focused a great deal of attention to improving. With comments such as yours, we'll keep working at it to prove to you and everyone our commitment to CONTINUOUS quality improvement. Please come back and see us again soon!

"A trip to Cedar Point for a birthday celebration"

5
06/06/2016

Always can trust a Best Western and this stay did not disappoint! We were very satisfied with everything. The hotel was clean, breakfast was good and great location. We will stay at this hotel again at another time or occasion.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
And we can't wait to be able to be of service to you again many more times in the future. Thanks for choosing to stay with us. We'll endeavor to never let you down!

"Great Stay for the money"

4
06/06/2016

The Hotel is very clean, the staff is friendly, unfortunately had to wait 10 minutes to check out; there was only one person manning the front desk and she got on the elevator as I got off. Their hot breakfast left something to be desired, however there was a lot of variety so I was able to grab a banana, yogurt and bagel.

"Very nice hotel"

5
03/06/2016

We came in for 1 night and it was a great experience. Our room was very quiet and clean. Vending machines pricing was reasonable. Also the complimentary breakfast was actually pretty good with several options. Staff was friendly. No complaints. Cedar point was a blast and we would definitely go back to both. I approve this message 6-1-16?? ??

"Best of the Best!"

5
02/06/2016

My husband was in Sandusky for the motorcycle week, and called to tell me he was staying at the Best Western Plus. Not knowing the area, he wasn't sure what he would find. What he found is an amazing place to stay! He called me when he arrived in his room and told me how beautiful the room was--large, spotless and very comfortable. He then called me early the next morning telling me about the breakfast. He said he asked where the continental breakfast was, only to find out it was a buffet--and the food was very fresh, a wonderful selection and a very attentive young man overseeing it. I have to say, they sure set the bar high for his return home! ;) Highly recommended!

"12:07pm"

5
28/05/2016

This is a great hotel. I used it to stay over night with friends and upon check in, and to my surprise, I was given a complimentary upgrade which made for an even more wonderful stay. As I do not expect an upgrade each time I stay that first impression means a lot and I will definitely use this hotel again in the future.

"A Nice Surprise!"

5
25/05/2016

My wife and I visit Sandusky twice a year on business. We've stayed at many of the hotels in the area but this was our first stay at the Best Western. What a nice surprise. The front desk staff was friendly, the Hotel was clean and quiet. We had an oversize room with everything we needed. A mini fridge and microwave, flat screen TV. The room was very clean and the bed was ultra comfortable. I highly recommend this hotel. I know where we're staying on our next trip.

"Cedar Point- great place to stay"

5
22/05/2016

I am really not sure what I can say about this hotel other than I will be back.. Went down to cedar point for our first time, reading some reviews I decided to go with this hotel, we checked in very late and the process was smooth and friendly. Rooms were clean and beds comfortable. Woke up early to hit the park, had breakfast and unfortunately the kids were unable to eat as they have allergies. The staff went out of their way asking questions what the kids can eat and the next day there was items the kids could eat... I love the they way they took care of us and I highly recommend this place...

"Great Hotel for Families!!! :)"

5
21/05/2016

We stayed here a couple nights while we were visiting Sandusky to go to Cedar Point. The hotel and our room were very nice and clean. But, the best part of the hotel, by far, was the staff. Everyone was incredibly kind. But, there was one gentleman in particular, who really stood out as an exemplary employee, his name is Guy! Guy works in the dining room and was absolutely outstanding at keeping the breakfast area fully stocked and clean while tons of ravenous people flowed through. He did all of this with a wonderful smile and extremely sweet demeanor, what a gem!!! ?? We had a wonderful stay at this Best Western and very highly recommend!

"Cedar pointe"

5
18/05/2016

Very nice, friendly staff, Carly was very helpful and nice. Room was nice and clean, breakfast was very good as well. We enjoyed our stay and plan on staying there again in the future. Better priced then cedar point hotels.

"One of the best in Sandusky"

5
08/05/2016

Hotels in Sandusky are hit or miss. This was a hit. Without a doubt, one of the best hotels in Sandusky. Super clean, comfortable bed and great overall stay. We were there for the opening day of Cedar Point. Usually, I'm just looking for a place to lay my head down and get rest for opening day. This was way beyond the basics. We had a king size bed in a "suite". The room was super clean and the bed was super comfy. About the only issue I had overall was that the a/c unit blew straight in to the curtains. I wouldn't mind seeing a diverter to redirect the air so that the room gets it and not the window. The front desk staff was super friendly. We didn't check in until close to 11pm and we wanted to order a pizza. Not only did they recommend a few places, but looked up the closing times and even gave me a menu. That in my eyes represents good service which doesn't always happen. This was a great room at a great price with great staff. I will stay here again when I'm in the area.

"Lake Erie"

5
28/04/2016

Excellent! Fresh & Clean. Great access to all amenities, courteous staff and very comfortable beds. Cleanest and best kept room I have stayed in in quite a while. Very good layout with plenty of space to stretch out.

"Best Hotel In Sandusky,Ohio"

4
26/04/2016

Nice place overall. Just did not like the older employee standing around the brekfast room watching you like you were going to steal all of the food. Rooms were nice also. Not enough parking spaces. All resturants and shopping is within three miles. We come to the same hotel on our anniversary the last seven or eight years before it became Best western.

"Good but the gym needs some fixing "

4
19/04/2016

I travel every week for work; the staff is helpful and friendly, the breakfast is good, the gym needs some assistance with loose and jiggling equipment. I appreciate that there is a gym but the equipment is falling apart. The hotel is close right on the main drag.

"work near norwalk"

5
18/04/2016

susan and heiti and everyone has treated me great. after work I look forward to getting there..................Jim breakfast was great. The location was perfect for me The service was great I come there often. Work dictates where I'm at. Next week I'll be there again.........................

"Overall Good Stay"

4
14/04/2016

I stayed with my husband and 2 year old, and was happy they offered 2 BR suites so my son could go to bed early and my husband and I could still stay up. It was clean with a nice appearance. Unfortunately, the pool/spa was extremely cold and unpleasant. I also requested express check-out with emailing of the final folio, but I never received this. The bed was a little too hard for my liking.

"good for cost"

3
13/04/2016

I stayed here one night. I got a suite. it is a standard room wit ha small dividing wall. So nothing special. The bed was very comfortable. The room was clean and well maintained. The breakfast was not exactly the good, I understand it is free. However it was less than other chains that offer a free breakfast. Over all i would say for the price it is not a bad call.

"Good."

4
12/04/2016

Beautiful location.Friendly staff.I do prefer Suites in regular BEST Westerns, not Best Western Plus.Really would much rather have the Separate Sitting Area,as opposed to one big room.If there are 2 of us traveling that is what we Always try to find.

"Not Eggsactly Right"

3
12/04/2016

Fine looking place but low water pressure in shower, hard mattresses and poor quality breakfast surprised me when I am used to better from BW. Nothing terrible, just below normal expectations. I need two hundred characters so blah blah blah...

"Great place to stay"

5
11/04/2016

It was a nice place to stay friendly people/staff. Room was clean. Pool was nice and clean. Wifi was great to have for night time when not doing anything. Bathroom was clean and overall one of the best hotels I have been too.

"A very nice stay"

4
11/04/2016

The room was very clean and liked that it had a mini refrigerator and microwave. The lobby was nicely decorated and had a computer for your use which I liked. I also appreciated the fitness center and wading pool. I wish it would have had a small snack store or restaurant.

"Nice Hotel"

4
04/04/2016

Nice. Just don't stay in room 216 the light from outside, which turns color all night went thru our room, even with 2 of the curtains closed. We did not notice until after 11 pm and we were to tried to change rooms

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for staying with us. And while it's true that the light could be bothersome to some of our guests, we are always willing to re-room you to a location that is more conducive to your needs. We're just happy that you chose to stay with us and hope to see you back again soon!

"Best Western Plus"

4
01/04/2016

We stayed at this motel during spring break 2016. This motel has recently been renovated. Service was excellent. Room was comfortable and clean. Room was quiet. Breakfast was very good with a nice variety of foods including hot items. Price was a bit high but it was spring break.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for letting us know how your stay was. We hope to see you back again soon!

"Seriously impressed by this Best Western"

5
23/03/2016

I normally don't take the time to write reviews unless it's to warn other potential customers, but I have to give MAJOR props to this Best Western. They have done everything SO right! My husband and I were walk-ins late (late) last night, needing a place to crash on our way to the eastern seaboard. We were greeted by Sherry at the front desk, who was an absolute sweetheart. She got us checked in quickly, briefly told us about the game room and breakfast the next morning (both of which are directly relevant to my interests), and gave us some snacks and bottles of water in case we needed some munchies before bed. She also volunteered late check-out for us the next morning so we wouldn't be bothered. It may seem like a small thing, but great customer service and a friendly smile to a long way when it's 2am and you're tired enough to want to face-plant yourself on the sofa in the lobby for the next five hours. Sherry did everything right. To reiterate - we didn't have to plead for late check out like we would at any other hotel - Sherry just did it on her own because she said she would want the same if she were in our same tired position. (Sherry - I know you said you were a new employee and wanted to make sure to treat your customers right. If you're reading this, please know that you were fantastic and that your boss should give you a raise for being so awesomely considerate to us poor late-night arrivals!!) The lobby and decor of the hotel is so nice too. You won't have the nightmare of a photo-to-reality mismatch walking in here. Everything is well laid out, super clean, and looking new. You'd expect this kind of decor at a way more expensive hotel than this; but this place proves that good clean taste and comfort don't have to make your wallet cry. Also: the pillows. Thank God we found a hotel that got the pillows right. I hate the type of hotel pillow that's "as soft as a cloud" and then disintegrates into a total lack of neck support the second your head touches it. Granted, I don't like rock-like pillows either. But these pillows were PERFECT - soft enough to snuggle a bit, but firm enough to wake up sans neck ache the next morning. Same for the bed. The comfort plus the overall blissful quietness of the place let me actually sleep and feel refreshed the next morning. I've been on the road pretty solidly for the past month, and I gotta say this is the best sleep I've had in the road in a long time. I'd recommend this hotel to anyone. I've stayed at Best Westerns before and had good experiences, but all the little things went so right here that I would now consider myself a loyal customer. Five stars!!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
WOW! Thank you, so much, for your awesome rating and review of your recent stay with us. It's really not rocket science--we're truly committed to offering service, amenities, and a product that we'd be impressed with if we were traveling. We also invest in training, development, and advancement opportunities for partners like Sherry who go above and beyond in their service delivery. THAT makes all the difference and we're so grateful that you were able to feel the "Best Western PLUS Sandusky difference." We hope to welcome you back many more times in the future. Late or early, it's always our pleasure!

"Best Western Sandusky Ohio"

3
16/03/2016

We were sent to a room that was not ready upon arrival, but were quickly given another room with an extra bed. The internet was good. The bed was very hard for me and the pillows very uncomfortable. I awoke feeling sore all over and my neck ached for days after. Breakfast the next morning was meh at best. Some hot choices available, but beware the dairy products the light yogurt most of it expired like a month ago. We were only there for 1 night.

"Great Place To Stay."

5
14/03/2016

This hotel has op of the line amenities. The location itself is quiet and serine. There's a great complimentary breakfast menu. The common areas and rooms are very clean. The staff was very personable. AAA+

"lucky stop"

4
14/03/2016

Did not realize we were coming into such a popular destination. We thought we would find a wilderness area on the lake instead of an amusement park. Hotel staff heped us make the transition and we had a nice visit. Enjoyed the town. We will likely stop by in future trips across the country. Barney & Robin Podlaski

"One of the best places to stay in the Sandusky area"

5
14/03/2016

Second time at this hotel. Friendly staff upon arrival and at checkout. The grounds and the rooms were super clean and modern. The complimentary breakfast is a great way to start the day. It is now on my regular places to stop over.

"NICE"

5
13/03/2016

We had restful sleep and the room was clean and comfortable; It was a good value for weary travelers heading to a 50th college reunion. We would definitely stay again if in the area and have come to appreciate Best Western Hotels/Suites, etc.

"Fairly good with Excellent rewards program."

4
07/03/2016

Room is pretty good. Only suggestion would be having a good chair or recliner in the room. There just isn't a comfortable chair to sit in. Also the rate seems to vary a lot. Breakfast also varies on quality. But generally a decent room. Excellent rewards program !

"One night's stay"

4
07/03/2016

I got in late to the hotel and was only staying the one night but I found the front desk staff courteous, the room really nice with a little sitting area. All in all I would have enjoyed staying longer if my schedule worked out that way.

"More for your dollar"

5
07/03/2016

I didn't expect very much for the hundred dollars that I paid. When I checked in I was really impressed very beautiful hotel inside and out. The room was better than anything I ever got at the Sheraton or any of the other high and hotels. I always thought Best Western was a low in hotel, now I know that they're up there with the high-end hotels. Thanks Best Western for a great weekend.

"Very Nice Hotel"

5
06/03/2016

We stayed here last August (2015) after a wedding on Put -in-Bay. It's one of the nicer Best Westerns we've stayed at. The rooms were clean and comfortable with a nice sized bathroom with all the amenities you expect in a hotel. Enjoyed the breakfast the next morning before our drive home.

"Nice Place, Friendly Staff"

4
06/03/2016

Quick overnight stay on the way back from a wedding in NY. The gentleman at the desk was very nice and funny which was appreciated after a day of driving. Hotel and room were very clean and bed was very comfortable. Would definitely stay here again.

"Business"

5
06/03/2016

Have stayed here several times on my way to New York. Always happy with the room and service. Will likely stay here again. My wife and are planning a vacation to New York this spring and probably will stay on the way there.

"Jacuzzi rooms!"

4
14/02/2016

The only amenity we seek on our nights out are Jacuzzi rooms. The 2 Fairfield inns we usually frequented did away with them, so it was time to find a new hotel. Was pleasantly surprised at the jacuzzi suite at Best Western in Sandusky, Ohio ! Definite value for money spent!

"Excellent hotel"

5
01/02/2016

Accommodating staff; we called and said we'd be there at 2 am and they said no problem; always nice to hear a welcoming voice on the phone. Rooms very clean, lots of space. Hotel and rooms well-appointed. Spotless bathrooms.Breakfast is standard continental breakfast with some hot items and pancake maker. Chobani yogurts and warm apple fritters, nice touch. (Wish they had a waffle iron like some other BW+. ) full fitness center but didn't have time to use, unfortunately. Quiet neighborhood. Tattoo place next door made it interesting ( didn't go in ??)

"Attending Funeral"

5
25/01/2016

Hotel staff came through as several of us attended a funeral. The staff was courteous and extremity helpful. They were able to accommodate our request for rooms near each other, assisted us whenever we needed help and generally made our stay as as well as could be expected in view of the circumstances.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We're glad to hear that we were able to exceed your needs and expectations especially under less than ideal circumstances. We hope that you'll consider staying with us again soon in the future.

"I wouldn't consider any other hotel for a return trip, great as usual, Thanks Carly!!!"

5
07/01/2016

I chose this hotel due to great reviews (rated #1 in area...) and by their breakfast - which was great. Pancakes, eggs, sausage, omelets etc... very nice. The hotel is conveniently located, in a nice area that is minutes away from Kalahari and Great Wolf Lodge. Its about 15 minutes away from Cedar Point, which we plan to go to this summer and are thankful to have found this Best Western as this is where we intend to stay. The hotel halls and room were spotless clean. The staff was great, especially Carly who I met checking in. After a long car trip, I was pretty beat. Carly, however, was so friendly and outgoing - we instantly struck up a funny conversation which made my night. She's an asset to the team for sure. The only odd thing about the stay, I thought, was that the hotel's pool was an indoor therapy pool - which means a small heated pool not comfortably big enough for 2 families. You could use the full size indoor pool at the Comfort Inn next door as the hotels had an agreement in place to do so, but I would have to REALLY want to swim in a bigger pool pretty bad to make that trip across the lot. Nahh, The therapy pool will do just fine for a dip. ;)

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to offer such a thorough and wonderful rating and review of your recent stay with us. We're happy to hear that you found our staff (especially Carly) helpful and friendly and that you enjoyed all of the wonderful amenities that we have to offer. While true that our pool is a small therapy pool (as indicated in all of our advertising), we also OWN the hotel next door--so our guests really don't have to leave our complex to take advantage of all of the expanded amenities we have to offer. We're glad to hear that you'll be coming back to stay with us again--that's the best marketing we could ever hope to achieve!

"A Very Good Choice"

4
21/12/2015

I enjoyed my recent stay at the Best Western Plus. The room was clean, organized, with comfortable beds, and a small sitting area. The staff was friendly, helpful, and courteous. I will recommend it to family, and friends. I look forward to coming to stay there again!

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you, very much, for taking the time to rate and review your recent stay with us. We're glad you found that our accomodations exceeded your expectations and that you're willing to recommend us to other travelers. We hope to see you back again soon!

"One Night Stay while Travelling"

4
11/12/2015

Had to drive to Sandusky to pick up my husband at 4am from the Amtrak station that is a 10 minute drive away. Stayed here and slept until 4 am and then picked him up and slept until check out as he had been on the train for 3 straight days. The bed was comfortable, the shower was clean and the toiletries were convenient. We slept through the breakfast but got the late check out that I requested. I would definitely stay here again.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
We're glad to hear that we were able to provide you great accommodations during your recent visit to the Sandusky area. We hope to see you back again soon!

"Good Quality Stay"

4
16/11/2015

When I walked into my room I was really impressed by the layout with an area with a sitting area with a couch, bench and coffee table. The size of the room was big the decor or the room was also really nice. The express checkout option made it nice in the morning. I was just at the hotel briefly for one night but I was really happy with it.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We're glad to hear that you found our amenities impressive and that it more than met your needs. We hope to see you back again soon!

"get away visit"

5
09/11/2015

great hotel, very clean the rooms are a nice size. The beds are comfortable . I always stay there when I visit Sandusky. It is conveniently located too. Would recommend it for business and or families.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you very much for your on-going patronage and your encouraging review. We're glad to hear that you continually stay with us when in Sandusky and hope to see you back again soon!

"Plus? More Like BW Minus"

1
08/11/2015

We are here three days for a funeral. Housekeeping never made it to our room. If I wanted budget service I would have paid half as much a day for the "We'll-keep-the-lights-on-for-ya" folks down the street. The carpets are not clean, there were various types of hair in our made bed the day we arrived, towels are car wash grade flimsy. To be fair it's off season and it was around $100 a night for a single king including taxes and fees. But I wish I had paid $40 more a night for a better hotel. Also, they offered to take something off the price of the room for not providing housekeeping. That's not the point. I'm not trying to cut a deal by complaining. I would like them to step up their game a bit and really earn their high position on Tripadvisor.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. I must apologize for your experience with our hotel. You can obviously tell that this is an exception to the rule--that we have consistently risen to the occasion and earned our high ratings on TripAdvisor. We're happy that you brought these issues to our attention as this IS NOT the expectation we have for our hotel. We will use your comments to review with our staff our expectations and we will use them to reaffirm our commitment to continuous quality improvement. Despite the less than stellar experience that you encountered with us, I'd encourage you to consider it an isolated incident and give us the opportunity in the future to prove our commitment to you!

"Very nice hotel"

4
05/11/2015

We were pleasantly surprised at how nice this hotel is. We have been disappointed with Best Westerns in the past. Nice decor, comfortable room, and friendly staff. Close to restaurants (Danny's - a short walk away - yum). The only disappointment for my husband was a less than adequate bike in the workout room.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Thank you for taking the time to rate and review your recent stay with us. We're SO glad to hear that we might have been able to play a role in having you reconsider your opinion of the Best Western brand. We certainly do all that we can to prove our commitment to quality service and products to all of our guests--and it feels really good to hear when it pays off. Thank you, also, for commenting on our exercise equipment. We will certainly consider your comments and review what have to offer to our guests in this area. We hope to see you back again soon!

"Exceptional Customer Service!"

5
26/10/2015

Upon arrival we discovered that the beds had not been made. We called the front desk and Skyler immediately set us up in a jacuzzi suite for less & a late check out time! Thank you Skylar for impeccable customer service!

"Property fine--staff terrible"

2
26/10/2015

Making the reservation was easy. We had stayed here before and wanted to come back. However, when we arrived to check in our reservation was not correct, we were lied to about room availability and then the customer service got worse. While the property is nice and location convenient I will be looking for another place for my next visit.

ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review
Hello and thank you for taking the time to rate and review your recent stay with us. While it is very heartening to hear that you're a repeat customer of ours, I am very concerned specifically with regard to your interaction with our staff. This is NOT what we're used to hearing and is certainly not the expectation we've come to expect. I hope that you took the time to speak with a member of our management team while you were at the property so that we could immediately address any concerns that you might have had. If you weren't able to do this, I would encourage you to contact the property directly to do so. We're always very interested in ways in which we can improve and the treatment of our guests by our staff is no exception.

"Well worth the money"

4
24/10/2015

The hotel was overall welcoming and nice. There were a bunch of kids staying on our floor but we did not hear them even though we slept close to the lobby. The concierge were polite. It was a last minute reservation and we got one of the last two rooms.

"Great place"

5
22/10/2015

Our one-night stay was great; our breakfast delicious; the welcome bag for diamond rewards a nice surprise, and accomodations clean and updated. If in the area we would definitely stay at this Best Western again.

"OK but not stellar"

3
20/10/2015

Very poor pool amenity but it's open 24 hours if you want a dip in a non-chlorinated, dirty water. Staff was friendly but a little "over" having to recite the check-in procedure. Fridge made loud clicking noises all night, turned it off after that. Breakfast was OK, lady bussing breakfast was a very nice. Bed may have been many years old or very cheap spring bed. Felt lumpy and uneven.

"Just what I wanted "

4
18/10/2015

I stayed here overnight for business travel. The room was very clean with comfortable bed. It was quiet offering a good night sleep. Cost was very reasonable. The workout room equipment needed some maintenance. The staff I interacted with were very friendly. Would stay here again if in the area.

"Expected more"

2
11/10/2015

This hotel was clean and looked nice but the value for the money spent, even with a deal, was not worth it...stayed the next night somewhere cheaper and right next to the park and was better value! However I will say that the staff was very friendly!

"best in sandusky "

5
06/10/2015

exceptionly clean,large rooms,very friendly staff.especially the breakfast guy.while visiting cedar point with my daughter we choose this place based on price,location and trip advisor reviews. we had wanted to stay at the parks motel but it was booked and after seeing it when driving into the park im happy we chose the BW.the breakfast was good,the coffee excellent, and was replenished as needed by the awesome breakfast guy. saturday morning he had his hands full and remained calm and friendly. a bit of an odd poolsituation ,you have to go to the adjoining motel, same owner, but there was a lap pool in the basement. the price was right,houskeeping cleaned the room everyday,3 day stay, and the location was 10 minutes from cedar point.would definitely recommend this motel

"Great for Cedar Point Visitors "

4
28/09/2015

We chose this hotel because it was close enough to Cedar Point and the price was right. It was actually closer than we thought and made commuting to the park easy. Plenty of restaurants and shopping nearby if you need to refuel for your trip. Very friendly staff, spacious room. It was clean and worked perfect for a short trip. Would recommend to other Cedar Point Visitors!

"Pleasantly suprised"

5
28/09/2015

I was pleasantly surprised by our stay in Sandusky. The staff were so helpful and professional. Our room was decorated nicely, and the overall appearance of the hotel was very nice. We arrived late, but we had already checked in via text, which is wonderful. The versatility helped make it a stress free evening.

"Awesome Hotel"

5
25/09/2015

It's hard to find a non-smoking hotel in this area. We were on our last leg of a long business trip back from Atlanta, GA. This was the nicest hotel we had stayed at on our trip and our first Best Western Plus stay. We will def be back. Great experience, great room, great price.

"Over Booked"

1
21/09/2015

My family and I booked this hotel one month in advance and when we arrived for our vacation they were over booked. The hotel desk clerk was unfriendly and didn't help my family and I find another hotel. The devastating part about this entire situation is that I stayed at this hotel before and gave them great rating. I can only conclude that since my last stay the hotel has declined in their service to their guests. I tried to work out an arrangement with the manager for a free future stay however she never followed through with sending the information to me. I guess her word was as good as my reservation. Avoid this place at all costs unless you want to disappoint your family/children.