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Best Western Plus Hotel Airport Inn & Suites, Salt Lake City

4.0/5  - basé sur 670 notations.
5433 W Wiley Post Way, 84116-3719, Salt Lake City, United States - See map

Welcome to Best Western Plus Airport Inn & Suites! Whether you’re here on business or in town to check out the slopes, our Best Western near Salt Lake Airport puts guests in a prime location to enjoy it all. Hotels near Utah ski areas aren’t just popular with skiers and snowboarders. You can really get away from it all when the slopes are a few miles away, but you are still near the heart of Salt Lake City, Utah. Our proximity to Salt Lake International Airport makes getting to your next flight easy, and we are popular for guests staying here on layovers. We also cater to loyalty members to make you feel right at home. Our Salt Lake Airport hotel is close to downtown Salt Lake City so you can enjoy everything the city has to offer. As a new hotel, we offer a facility that’s clean, modern and comfortable. Guests are minutes from LDS Temple Square, and it’s easy to take in a soccer game of REAL Salt Lake. With City Creek Center shopping at your doorstep, your trip will start out on the right note. Whether it’s skiing or a meeting with Delta® Airlines that brings you to SLC, staying at the right Salt Lake City hotel can make a big difference. Delta® Airlines employees depend on us to be their second home, and with the military bases in Tooele and Layton, we regularly welcome service men and women as well as their families. We’re happy to serve those who serve our country. A friendly staff, brand loyalty and a prime location make us a favorite for frequent travelers. Take advantage of the spacious rooms and hospitality we offer. Along with competitive rates, your ideal Salt Lake City hotel is waiting. How can we help make your trip even better? Let us know, and we’ll go the extra mile to deliver. Book your next stay at Best Western Plus Airport Inn & Suites for the best service in town! Enjoy your stay!

Best Western Plus

Hotel Airport Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 670 guest reviews
NOTE ISSUED
Excellent
295
Very Good
191
Average
91
Poor
48
Terrible
45
REFER TO NOTICE
Business Business
130
Couples Couples
212
Family Family
203
Friends getaway Friends getaway
45
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent"

5
02/07/2018

The place is excellent ! The staff is very helpful and did everything to help us with parking ( 53 feet semi truck and trailer). Rooms are clean and very nicely equipped. Thank you for great experience.

"Comfortable!"

4
28/06/2018

We had a night stay in Salt Lake City and the Best Western was in a handy location to the airport and a few places we wanted to check out. The bed and pillows were very comfortable and the AC was icey cold. The water pressure was fantastic and easy to control the temperature. The price seemed fair so I would stay here again if in the area for a night.

"Dishonest management"

1
21/06/2018

Dishonest management. Knowingly put us in a room with no hot water, lights, and broken TV at full price. Then denied any concession Bc “we knew what we were getting ourselves into” had to shower in pool area. Check in took hours. Overall very disappointed. Wish I could give zero stars. I hope this never happens to anyone again.

Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you taking the time to share your review following your recent stay at Best Western Plus Airport Inn & Suites. First and foremost please accept my apologies that your room did not meet your expectations. we are sorry that on this occasion we fell below those levels. we appreciate your sharing your concern, and it is our hope that you will give us the opportunity to serve you better in the near future. Kind Regards, ziza

"Pretty good for the money."

4
19/06/2018

Clean in the rooms. Needs updating.Staff Friendly. Vending machines only take cash, doesn't work for the modern world. Not the best location but close enough if you have a car for a quick jaunt downtown or to the Airport.

"Amy"

5
16/06/2018

We stayed here for 1 night and Amy was very helpful throughout our stay. She took care of everything so good, very communicative, friendly lady. We checked in later evening, we were so tired as we drove through California and took a halt in SLC. There was no luggage cart available as it was busy, Amy got a cart from a different room for us which she termed as "Secret Cart"(Hahahaaa). she is funny. She communicate to us in a way that we never felt like we were tired, she welcome us with a smile.the first room we got had some problem with the smell we asked Amy she changed our room the right away. She answered all our questions. We need employee like Amy at the front who actually knows the meaning of "Customer Service". Thanks to Amy. Also the breakfast was good but i wish we could have bananas in fruits. Other than that everything was great. We will definitely stayhere again and we hope to see Amy again :)

"fun times"

5
14/06/2018

we where broke down for 6 days and ended up here at best western. what a great staff. they seen we where in a bind for rooms and took care of getting us in. very freindly and nice they where. I would say if you need to stay in salt lake city come here. prices are not bad and like I said service is great. thank you best western and staff.

"GOOD AIRPORT HOTEL WITH TWO ISSUES"

4
13/06/2018

I stayed here for two nights during a quick business trip to Salt Lake City. The hotel is close to I-80 and less than 15 minutes from the airport. It is very clean on the outside and has ample parking. There is a Perkins less than 5 minutes walk away. The lobby is clean and most of the staff very good. The rooms are large, clean and quiet with very comfortable beds. The rooms are well appointed. There are sufficient power outlets in the room. There were two issues. Internet service was erratic, with the hotel desk having to be advised to reset the router several times over two days. Even with reset, it was less than optimum. The second issue was that one of the staff were not particularly friendly or helpful, to the point of almost being rude. I do not know what their issues were, but retraining for customer service standards or termination might be in order. I would stay here again, but I think those two issues require serious management or ownership attention.

Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Alberta, Thank you for taking the time to post your feedback following your recent stay with us . First and foremost please accept my apologies that one of the staff was not friendly or helpful . we strive for high standards and we are sorry that on this occasion we fell below those levels. For Convenience we are the perfect choice being close to I-80 and less than 15minutes from the airport. I am so pleased to read that you were satisfied by the room comfortable bed clean quiet and large room . We will certainly use your feedback constructively to better enhance the experience of all of our guests. Thank you once again, and we hope to see you for future stay at Best Western Plus Airport Inn & Suites. Thank you

"One night in Salt Lake City"

3
11/06/2018

Just an average Best Western. The room was clean and comfortable. Free continental breakfast. Only a few minutes from the airport. There's a Perkins restaurant right behind, and within walking distance as well.

"Really good value for being so close to the airport"

4
06/06/2018

easy checking, clean rooms, close to the airport and close to a shopping mall. i was pleasantly suprised that i wouldn't cost an arm and a leg to find a hotel close to the airport. good experience, clean rooms, and as always....to small of a bathroom.. but that seems to be the case in 80% of the hotels i use for my business travels. 8 out of 10 for this hotel

"Can't go wrong with Best Western Hotels"

5
01/06/2018

On our annual road trip from Reno to Winnetoon, NE, had us staying at new hotels along the way. Our first night is always in the SLC area. Typically we stay at Best Westerns. Our favorite Best Western is just outside SLC in the tiny town of Coalville, UT. It is very close to the pricy area of Park City, UT. But this year it was closed for remodeling. So we decided to stay at Best Western Plus Airport Inn & Suites 5433 W Wiley Post Way, Salt Lake City, UT 84116-3719, UNITED STATES As usual,it's a fairly typical room that is decent and well maintained. But most of all, it's very clean which is one of my highest priorities. Although it is very close to the airport, and right off I-80, we didn't hear any noise from either one. It had a nice indoor pool/hot tub which was being used by families, mostly children. It has the standard breakfast included in the price. Nothing great but it certainly helps get you on the road without an empty tummy. And a great deal for families! Bottom line is, it's a nice place to stay the night. You can't go wrong.

"Free airport shuttle and free breakfast"

4
23/05/2018

I would definitely stay here again. The room was large and clean, the bed was very comfortable, the bathroom was large, nice shower head, no complaints! Our flight didn't get in until after 12:00 am, and we only had to wait about 10 minutes for the shuttle (after calling the front desk and letting them know we were waiting outside the terminal). They also served complimentary breakfast (which it seems a lot of hotels are doing less and less of these days), and it was really good! Lots of choices too.I would recommend this hotel .

"Stayed Twice, Never Again"

2
23/05/2018

A hotel has to be pretty bad for me to rate it as "poor". This hotel has some nice features but there were a couple of incidents that ruined it for me. We stayed 2 different times, from Monday to Thursday, then we left for almost a week and came back again from Wednesday to Saturday. The first room we stayed in was a wheelchair accessible room with 2 queen beds. The beds were comfortable, the room was big enough and the bathroom was big enough. The air conditioning was good, there was a fridge and microwave. But there were a few problems with the room. The lamp shade was torn and looked dirty. The desk was extremely wobbly, it moved every time I typed on my laptop. One of the drawers in the nightstand was un-usable because when you pulled it out it just fell. The deadbolt did not work on the door. I had to ask THREE times on 3 different days to get it fixed (there are signs in the room suggesting you lock the deadbolt for security reasons). Finally on the LAST day we were there they came to fix the deadbolt. The breakfast was ok, just 1 hot item one day, there is no decaf coffee although coffee and tea are available in the breakfast area all day long. No apple juice in the juice machine (only water, orange juice, lemonade and cranberry juice). We were on the 2nd floor and could hear every loud, stomping step the people above us took. Very annoying at midnight and again at 4:30 in the morning!!! That was the first stay. After my stay I got an email asking to fill out a customer survey, so I did. I noted the problems, especially that it took so long to get the deadbolt fixed. I got a response (I am sure it was just a form letter) saying they would do better in the future and to give them another chance. Well, I did give them another chance. We came back for 4 nights the next week. This time I had booked a king wheelchair accessible room with roll in shower because the room we had been in wasn't available. All of my reservations were booked weeks in advance through the 1-800 number. When we got to the hotel the girl told us that we had booked a king room with a jacuzzi. No, I had not. She said they had a king wheelchair accessible room available but it would cost us $55 MORE per night than what the king with jacuzzi cost. I had to show her my confirmation email from Best Western showing that I had indeed booked a wheelchair accessible king room with roll in shower before she would give it to me for the price that I was quoted. And she acted as if her manager were doing me a favour!!! The king room looked great at first glance. A big room, big closet, small kitchen table & two chairs, fridge and microwave, couch, king bed, jacuzzi near the foot of the bed and then the bathroom with the roll-in shower. There were 2 separate air conditioning units in the room, one near the bed and 1 near the jacuzzi. The one near the bed had cool air coming from it (nice) but the one near the jacuzzi was pumping out hot air. I turned it down to cool but later that night it started pumping out hot air again, so I turned it off but it didn't shut off! I mentioned this to the guy at the front desk and he said he would unplug it until they could fix it. Fine with me. The desk chair was broken (would not go up, stayed at the lowest setting, useless for sitting at the computer desk), it was also tilted to the side, they replaced it when I told them about it. Again, there were problems with drawers in the dresser and night stands. 2 were un-usable because like the last room, when you pulled them out they just fell. Just like the last room, we could hear every loud stomp that the people above us were making. I am sure they were just walking normally but it sounded like a herd of elephants. Very poor sound insulation. I honestly don't ever remember any other hotel where I could hear people walking above me. The roll in shower had a hand held shower head but the handle was broken so you could not place it in the holder and have a decent shower. It is practically impossible to shampoo and rinse your hair while holding onto the shower head. I asked to have this fixed. the first day. I asked again twice on the second day. It was not fixed. Finally I called Best Western customer service because no one at the hotel seemed interested in doing anything about it. Customer service said they would escalate it to upper management and get it fixed. Finally on the LAST day we were there (sound familiar?) they came to fix it. They were in the bathroom for over 1/2 hour then came out and said they couldn't fix it because they didn't have the right part. So the shower was never fixed, it will probably never be fixed, don't book this room!!! I tried the fitness room once while I was there. It had 2 elliptical machines (one not working), 2 exercise bikes and a treadmill. I used the treadmill and it was so wobbly I was afraid to run on it, I thought it would fall apart! Again the breakfast had no decaf. I asked and the worker there made me one which was nice. Front desk staff didn't seem too invested in their jobs, they were too busy talking on their phones, sitting on top of the front desk and chatting with one another whenever I walked by. Not very professional. Do not stay here unless you absolutely have to and there is nowhere else to stay. And if you do stay, stay on the top floor because the stomping above you on any other floor will keep you awake at night. There are tons of hotels in this area, close to a dozen. Stay somewhere else. I am sure after this review is published there will be one of those usual responses from the hotel saying oh please contact us, please give us another chance to make it up to you, so sorry. NOPE! I will never stay at this hotel again and I will probably never stay at a Best Western again. This hotel is poorly managed and if this is what Best Western allows then I don't want to experience it anywhere else.

BestWesternHotels, Corporate at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Great place near the airport"

5
14/05/2018

We liked the well decorated and quiet rooms. It was near the airport, and we felt like we paid the right price an overnight on our travel day. We walked to a restaurant nearby. It was just what we needed.

"Great week"

4
09/05/2018

After checking in and going to my room (114) it smelled to cigarettes. When I advised Amy (front desk), she immediately changed my room and upgraded it to a suite. Great service and a very good hotel. The room was very clean and housekeeping did an excellent job, daily. The breakfast was very good and kept well stocked (there were several families present with a an average of 4 kids). Had a great week in SLC, due to the friendly, professional desk staff and a good room.

"Above expectations"

5
25/04/2018

The service, location and amenities were to my satisfaction. Just what I needed. The best part, is that they offered shuttle services to and from the airport and even picked me up when I took TRAX from Salt Lake to the airport for business trips, thereby saving me some $$ from having to use Uber!

"Clean and fun"

5
10/04/2018

My husband and I stayed in the whirlpool room for my birthday. It was well worth the price! The tub is large and the jets were nice. The check in and out process was fast and easy. I would recommend this room and would definitely return in the future.

"A Great nights sleep"

5
22/03/2018

The beds were so comfy my husband wants to find out the brand so he can buy one for our home! We just wanted to be away from home for a day and this was a great place to stay....but it is a little hard to find....so be sure and print out directions, or use a gps.

"Close and Clean"

5
16/03/2018

Very nice and clean hotel close to the airport. Conveniently located gas station around the corner from the hotel for rental car fill up. Didn't get a chance to indulge in the oatmeal because flight left early. I was able to fuel car, drop off rental and check in within twenty minutes.

"Wedding Anniversary"

2
23/02/2018

Stayed here as one of our traditions for our wedding anniversaries is to visit different parts of Utah each year. Room was nice. the Jacuzzi in the room had some type of dirt or something from previous occupants in it so it was not used by us and was very gross, Logging on to WIFI didn't work very well. Bed was comfortable.

Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you taking the time to share your review following your recent stay at Best Western Plus Airport Inn & Suites. First and foremost please accept my sincere apologies for the challences that you encountered in jacuzzi room and with WIFI . Please feel free to contact us and we will ensure your next stay will be a pleasant and enjoyable one. I would like to thank you for your feedback and hope you will give us the opportunity to better serve you in the near future. Thank you,

"Very good, for the purpose"

3
03/02/2018

Visiting SLC for an opera, we spent two nights here. Generally, a clean, somewhat aged hotel. In an industrial/hotel park in close proximity to the airport. Staff was pleasant and accommodating. Only two restaurants are within walking distance, and there are no nearby attractions, so you'll need a car for sites other than those accessible by light rail. This place works well as a place to sleep, to visit the downtown, and for airport travel. Light rail worked well for us. It appears you can get to most city sites by light rail. A quick shuttle ride to the airport station, a $6.25 day pass, and you're on your way in a very pleasant, comfortable, and clean rail car. There are lots of stops in the city, and near attractions. I don't know how it works for ski trips, but it worked well for the city. We'd stay here again.

"Good choice for airport sleepover"

5
23/01/2018

Hotel is well located near the airport and the shuttle was great! Picked us up from airport and took us when it was time to return. There is a free breakfast with great selections, the service and staff were excellent. We stayed here two separate nights on our way in and out for the Sundance Film Festival. Our first room did not have a functioning fridge but it was not a big deal as we were only staying the night. Property is very clean and well managed. Would definitely recommend!

"Comfortable and convenient"

4
20/01/2018

Well located near the airport with a free shuttle service. Rooms are clean and beds are really comfortable. Staff are great and check in was fast. Breakfast is included and there is a good variety of things to eat.

"Outstanding Customer Service"

5
14/01/2018

Amy, the first impression of the hotel she was very good at her job. She has a ready smile on her face which makes us feel welcoming always. She was very helpful with taking our stuffs to the room. The statement she used while checking us, "Happy to help" she justified it. We love staying here. My kids enjoyed pool and jacuzzi. Breakfast was good too. We will definitely stay here again and hope Amy check us in again :)

"One Night Stay"

5
14/01/2018

Extremely comfortable beds, spacious rooms, clean, friendly staff, big breakfast, perfect pool w/ hot tub. I think that sums it up. No complaints! Our son loved the pool the best that was heated. The hot tub wasn't overly warm. There are pop machines on every level. There is a restaurant walking distance. The staff gave us good referrals on other restaurants in the area.

"Sorry, it's against policy"

2
10/01/2018

Unfortunately, we could not make it to our hotel due on the first night of a multiple night and multiple room stay due to flight cancellations and fog in SLC. We were told that we would still have to pay for the first night even though there was nothing we could do about the flight cancellation and weather delays. We were told multiple times "sorry, it's against policy." Due to the fact that we had arrived late, one member of our team needed to extend an extra night. We asked if we could get the same rate or even a credit due to the fact that we had paid for the first night even though we couldn't arrive. Again we were told "sorry, it's against policy" and we ended up paying an increased rate for that extra night. A little goodwill to a customer and simply matching the original rate based on the fact that we stayed multiple nights with multiple rooms would have been appreciated. It seems as though instead of working with a customer that was in a situation out of their control due to flight cancellations and weather, their only response was "sorry, it's against policy."

BestWesternHotels, Corporate at Best Western Plus Airport Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"After a long day"

4
01/01/2018

After a long drive in not to pleasant winter conditions, it was nice to be instantly checked into a nice clean Best Western, It is located with a group of hotels in the airport district, we never so much as heard a plane. We were driving through going south, not flying, yet this hotel was a short drive off #15 and easy to find. In the morning the #215 took us back to the I -15 quickly and on with our journey. Great stay, and the best value at the time in the Salt Lake area.

"Great rate, great value,nice place"

5
26/12/2017

I was surprised about the value vs. the quality of this hotel. For being an airport property it has been very well maintained and the mattress was a very comfortable one, nice linens. Good selection on power points for charging tech and cpap.

"Good Hotel"

4
25/12/2017

Hotel is clean and good place to stay. You can tell that some minor things aren't getting fixed. In the future this might not be a good place to stay unless they start fixing things. The bathtube wouldn't drain due to broken drain stopper. I would stay here again but the hotel needs to start fixing things. Overall still good place to stay.

"Great hotel, airport location.."

4
21/12/2017

My only complaint is that it was so close to the airport that a lot of the things that you could do in Salt Lake City were limited. If we had the time, we would have taken a taxi downtown, but we did not have the time. The hotel itself is very nice.

"Not pleased!"

1
20/12/2017

Although the rooms were alright, the shuttle service was late and when the driver did show up, he rushed us and was a bit rude. Our bigger issue was that we chose this hotel largely because the website lists free parking and we were flying out early in the morning. When I went to check out, the desk clerk told me they no longer do park and fly and haven't since March. I was then charged a nightly rate to park my vehicle while I was gone, even though I was staying at this hotel when I returned. I didn't have time to argue as we were already late due to our shuttle driver. I then checked the website again to assure I wasn't mistaken, and confirmed that the website did indeed show free parking. Upon returning I contested the charge with the manager and was told they would look into the website listing, but were not refunded my money. I even pulled it up on the website, but they didn't show any concern over the issue. NOT HAPPY...Best Western, you've lost my business from here on out. Advertising one thing and failing to stand by it is called lying to your customers. Bad business if you ask me.

Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us at 801-428-0900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 45086 Property Best Western Plus Airport Inn & Suite Sincerely, 45086 Property Best Western Plus Airport Inn & Suite

"Clean, a bit old, and easy to get to"

3
15/12/2017

This hotel was very clean, and in a decent location (easy to get to the highway). The hotel is old, and you can tell by the shabbiness in the lampshades, etc, but it is clean and comfortable, so really, not a problem for me. Staff could work on their friendliness.

"Utah Overnight"

5
09/12/2017

Great stopover on our way through Utah. All of the staff was very professional and courteous. Room was very comfortable and clean. Breakfast was fairly standard but great for another day of traveling. Would use this again when passing through.

"Worst hotel experience "

1
07/12/2017

NEVER STAY THERE. You decide.... we asked the cleaning lady who was in the corridor if she'll be around to clean our room at 11 am and she says she works whole day. We leave the hotel room at around 11 am and let the front desk people know that they can have our rooms cleaned. We leave and are back at 4 pm and the room is dirty , I call the front and explain to her what was going on and she puts me on hold for 5 mins. I hang up and call again , another person says I'll send someone right now. No-one comes. We leave for dinner at 7 and tell the front desk again same story . She says they do not have room service but they will clean up and give us towels at the very least. We go out and come back art 11pm . No towels and no clean ups , no sorry when we call for the 10th time. All that on my husband birthday. Please don't bother to respond cause you clearly don't care.

Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review Thank you for taking the time to share your review following your recent stay at Best Western Plus Airport Inn &Suites. First and foremost please accept my apologies that your room did not meet your expectations. We strive for high standards and we are sorry that on this occasion we fell below those levels. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Kind Regards, Ziza

"The "just need a bed" option."

2
04/12/2017

As the title says, if you just need a bed, and maybe a little bit of nostalgia of decor and amenities from the 70s (maybe the 80s), this is the place. The decor, the quality, the mild smell, was all reminiscent of a hotel that has seen it's hey day is and just hanging on. Room was oddly laid out -- the shower opened literally into the bedroom area, for example -- and everything was just old. Old furnishings, old finishes, etc. It's close to SLC airport, and pretty cheap, though as the adage goes, you get what you pay for. To be clear, it wasn't gross, just neglected in any sort of way of keeping it updated.

Best W, Front Office Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900 Sincerely, 45086 Property Best Western Plus Airport Inn & Suites

"Bad Service"

3
01/12/2017

Completely felt ignored thrice by hotel staff for requesting room service on the same day. 12:30 PM, 7:30 PM and 11:30 PM. This was dual celebration, Thanksgiving and my Birthday. It was supposed to be a romantic night with my wife ended up in a non serviced room. When asked for Change of pillow they told us we can take some throw blankets and use those as pillows. I must agree they felt better than pillows. But failed to understand how come only one type of pillow - No choices?

Best W, Front Office Manager at Best Western Plus Airport Inn & Suites, responded to this review
Hello Harry, First to all Happy belated Birthday and Thanksgiving, we all are really apologies how you have been treated on the special occasion. We will make sure same mistake is not repeated in the near future. Thank you.

"Staff is excellent"

5
27/11/2017

The stay was a pleasure, from the bed to the he cleanliness of the room to the kitchen staff. The desk staff was very nice and answered all my questions and help with recommendations. The hotel was about 15 minutes away from downtown but not a bad drive since highway is a minute away.I would recommend this hotel to anyone

"Highs and lows"

2
09/11/2017

I stayed at the Best Western in November and found the hotel clean and the staff friendly. My room however had some problems. (no hot water and the toilet would not flush properly) I reported the flushing problems to the front desk on two occasions but it was not fixed. I was unable to use my toilet on the morning of my departure which is not acceptable. I would not stay here again.

BestWesternHotels, Corporate at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Good Value for the money"

5
06/11/2017

This hotel was newer and very nice. The staff were all great to deal with and we did not experience any problems. The bed was very comfortable but again, for some reason, Best Western has gone to an undersized pillow which somewhat distracts from the overall comfort of the sleep. Overall, though, very nice with a good breakfast.

"Visiting friends& family"

5
04/11/2017

We stayed in 3 different Best Western's during our travels and all of them were excellent with very helpful and friendly staff. We are planning a road trip for next summer and will stay at Best Western when ever we can.

"Better than expected!"

4
02/11/2017

Very pleased with the friendly staff , location convenient to airport , extreme comfortable beds and very clean! Good value! Breakfast was “okay” by the hotel standards , need to get better quality coffee!!!

"Great stay - Friendly staff"

5
27/10/2017

The facility was clean, modern and the staff was very friendly. Our 2 queen bed room was plenty of room for 2 people and well appointed. The check-in staff as well as the breakfast made us feel very welcome. Convenient location and easily accessible. Would highly recommend this hotel.

"Disappointed with this Best Western"

1
16/10/2017

Staff friendly but service was not!! Extra charges for any thing offered soda machine not working no to go bag as promised and whole reason for choosing hotel is because they offered 24 hour shuttle and we need to be at airport at 4 am. they were suppose to arrange to have it waiting there and there was NO SHUTTLE! we had to make arrangement's our selves. another hotel nearby came quickly and took us!!! Called hotel lobby and no one answered!! paid $25 extra for early check in but when we arrived they said room was not ready we still had to wait. big hotel and there was no room ready?

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Sylvia, Thank you taking the time to post your feedback following your recent stay with us. I am very sorry to read that our hotel did not meet your expectations especially the shuttle service. Please rest assured that I will share your comment with our staff to improve quality of service and not repeat those mistakes in the future. I would like to thank you for your feedback as it will help us to improve our quality of service. Thank you

"Great Service"

5
14/10/2017

Amy checked us in with a great service. My birthday is on 10/16 and she wished me in advance and greeted for my birthday, she surprised me :) She was very exceptional. I was been travelling since many hotels as me and my wife is on vacation but no one actually see my date of birth on my ID and wished me. Truly asset to the property. We enjoyed our stay. Keep up the good work. Great pool and spa and restaurants are also on walkable distance. Thanks again..

"Brand new,"

5
09/10/2017

This hotel was very pleasing in every way. The breakfast was great and the staff personable. The indoor pool was fun and the hot tube relaxing. The tv had a good selection of programming. The room was clean and quiet. I definitely will consider this hotel in future trips to the area.

"Potentially Nice but Need Lots of Maintenance"

2
05/10/2017

Bring a flashlight if you intend to read a printed page, there was no floor lamp although the staff indicated there was supposed to be one; don't count on Wi-Fi since the signal was so weak it failed to connect over 90% of a 3 day stay; bring an ink pen to hold open the tube stopper so the tube will drain, this fix was ignored by staff for a full 3 night stay (either they think this is a standard fix or they don't care); don't count on watching TV when you can't read or use internet since this is the worst channel selection we have encounter in a hotel in many-many years. Room furniture was cheap and falling apart. Breakfast was very good, room was nicely appointed except for above, bed was very comfortable, front desk staff OK to good.

Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Kathy, Thank you for taking the time to post your feedback following your recent stay with us. I am very sorry to read that our hotel did not entirely meet you expectations and i am sure that you have not experienced the usual high standards of service delivered by our staff, i will share your comment with our staff to improve our service and not repeat those mistakes in the future. I would like to thank you for your feedback as it will hep us to improve our quality of service and we look forward to welcoming you back soon. Thank you

"Airport shuttle service needs improving"

3
05/10/2017

We generally like staying at BW Plus hotels - we know what to expect and like the included breakfast. The BW Plus in the Salt Lake City airport area provided us with a clean room and good breakfast. We had a problem with the shuttle that was to take us to the airport. Make sure the person at reception calls the shuttle, not just tell you that it's coming. We had a problem with the hotel not scheduling our shuttle and were almost late for our flight.

Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Betty, Thank you taking the time to post your feedback following your recent stay with us. I am very sorry to read that our hotel did not meet your expectations especially the shuttle service.please rest assured that i will share your comment with the front desk to improve our quality of service and not repeat those mistakes in the future. i would like to thank you for your feedback as it will help us to improve our quality of service and we look forward to welcoming you back soon. Thank you ziza

"Poor service at checkout"

2
03/10/2017

No internet in the room. Promised a "to go breakfast" for my early departure, but nothing prepared. Opted for an express checkout at checkin, but nothing prepared. Some guy in a track suit finally shows up for checkout, then disappears and there is no one to help.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to post your feedback following your recent stay with us. I am so sorry to read that our hotel did not meet your expectations especially the service delivered at the checkout .please rest assured that I will share your comment with our front desk to improve our quality of service and not repeat those mistakes in the future. I would like to thank you for your feedback as it will help us to improve our quality of service and we look forward to welcoming you back soon . Thank you,

"Only one night, traveling cross country"

4
03/10/2017

Only stayed one night while we were traveling across the country. We didn't use all amenities, like the gym or pool. The room was clean and updated, the bed was comfortable, and the breakfast was convenient.

"Great!"

5
03/10/2017

Very clean room. Nice & quiet.Would stay there again. Breakfast was terrific with lots of choices.Bed was comfortable and had new sheets and blankets. Overall cleanliness of room was top notch. Loved staying there. Easy to get to motel.....right off the interstate.

"good bed, good breakfast, dirty bathroom"

2
26/09/2017

We stayed here one night. The room was pleasant, except for broken table leg (someone came to repair it), broken desk chair (lift lever was not functional - sit down and the chair plummeted to lowest position every time), and it was kind of dirty. Fridge door had crumbs and debris in top edge and handles. Bathroom was worst - hair in tub, hair and paper on floor, toothpaste spatters on door and mirror. Sink did not drain very well. The bed and pillows were very comfortable and the room was dark and quiet, so we slept well. Breakfast, fortunately, was great - good coffee, good food. Location - if you stay and don't have a car (we didn't have car) you either have to get a taxi or take a hike of mile or so, with no sidewalks, to get to a restaurant. Roberts Restaurant was very good.

Best W, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to leave us a review of your stay with us here at Best Western Plus Airport Inn & Suites. First and foremost please accept my apologies that your room did not meet your expectations. we strive for high standards and we are sorry that on this occasion we fell below those levels. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Kind regards, Ziza Ghuman

"Very Good"

4
25/09/2017

Nice hotel. Staff was pleasant and helpful. They got me in prior to scheduled check in which was very helpful. Room was clean and nice, other than someone else's hair on the tub. Bed was very comfortable. Internet was decent but not super fast.

"Highly Recommend"

5
15/09/2017

We'll definitely comeback here, nice and clean lobby. Our room is very clean, washroom/restroom is nice, the beds and pillows are very comfy. Breakfast are good! Front desk are easy to talk to. I definitely recommend this hotel.

"Neat property"

4
14/09/2017

We booked this hotel for overnight stay before going to Yellowstone. Property was good. Rooms were nice, there was a issue with the bathroom shower, hotel staff immediately moved us to other room. Breakfast was decent, as we wont eat meat, they specially made omelettes for us. Overall we enjoyed the stay there.

"Nice hotel, crummy breakfast"

3
10/09/2017

The hotel itself and the room was very nice. The water was barely warm which I told the front desk when we checked out. The breakfast was very standard and not what we've come to expect from a Best Western Plus. The chairs in the breakfast area were like lounge chairs and very uncomfortable. They need to raise the bar on their breakfast to justify the "plus" designation.

"Very Convenient and Great Staff"

5
09/09/2017

We booked this hotel for one night, following our flight to Salt Lake City from Boston. As our flight was arriving somewhat late, we decided to pick up the rental car the next day and used the hotel's free airport shuttle to get us back in the morning. The driver was most knowledgeable about the area and provided many tips for sightseeing in the area. Great place to stay and we would not hesitate to stay again!

"Great Business Hotel"

5
08/09/2017

Salt Lake City was one of my stops on a multi-state driving trip in August, 2017. After a long day on the road, it was a relief to pull in to this hotel -- located just west of the airport. The newness of this hotel was obvious when I walked in to the lobby. The smartly-dressed and polite staff checked me in in less than a minute. An elevator took me up to my room where I found a spotless, well-appointed space. A nice leather chair and ottoman were a nice touch. The hotel was extremely quiet, the bed was inviting, and I slept well. The BW breakfast experience was great -- waffles, eggs, bacon, cereal, etc. I fully recommend a stay at this hotel!

"Nice hotel"

4
04/09/2017

I stay at Best Westerns, cause they have clean rooms, well appointed and nice staff. I am also a frequent traveler member. They have free parking, free WiFI and a nice breakfast too. So if you need to stay somewhere check out Best Western in the area you are traveling too.

"Good hotel near SLC airport"

4
02/09/2017

Staff very professional here, and want to make your trip smooth. 24/7 airport shuttle. Breakfast is good and breakfast room is attractive. WIFI in room very weak and tends to cut out. This is a good place to stay if you're flying in/out of SLC

"Ok for a night"

3
25/08/2017

This was ok for a night and being an airport hotel I guess that's what it's set up for. There was no information on the website about a shuttle from the airport although it turns out they can arrange one in conjunction with other nearby hotels. So we arrived late and got a taxi from the airport. The lady on the reception desk was a little grumpy and abrupt - although as I said we did arrive late. The rooms were spacious enough but the hotel looked a little dated and worn. Breakfast the next morning was ok and we did manage to get a shuttle back to the airport to pick up a hire car. Again, though reception staff were a little lacking in friendly customer service.

"Really about a 3.5...."

4
21/08/2017

This hotel is close to many other hotels near the airport in SLC. I was just spending one night here, so there are probably amenities that I didn't use or see. However, the room was decent, though a little more cleaning in the bathroom could have been done, and the bed was pretty comfortable even though the mattresses appeared a little worn (bulging on both sides where people would sit on the sides of the bed). The lobby and hallways looked and smelled very clean as if they had just been sanitized. The staff was very friendly and check in was quick and easy. This was, however, the first Best Western I have stayed in that did not allow pets. Please be advised of that if your bringing along your furry family. Overall, not bad, but not totally four stars for me.

"Utah"

5
16/08/2017

The customer service wuz great, rooms wuz great,clean. Beds were comfortable. The hotel wuz peaceful and quiet, the swimming pool wuz very soothing. Beautiful views, not far from Utah airport. If u r going to visit go Check out BEST western.

"Our final stop"

5
14/08/2017

It was a great place to finish our tour of the States. The transfers were great and the hotel clean and comfortable. Guest laundry services were fully utilised to be able to pack clean clothes for return trip. Transfer back to airport was smooth and well executed. No dining facilities here but good advice from reception staff left us well provided for.

"We will be back"

4
12/08/2017

We stopped in on our way back to California. The hotel front desk clerk was very friendly and knowledgeable. Room was clean and everything was working properly. The breakfast was not that great for me. I am an oatmeal eater and there was not a good selection (maybe because it was busy).

"Everything was great"

5
10/08/2017

I stayed here as it was near the airport, my flight was delayed until the next day, and I need a few more Best Western Rewards points. I was happy with my stay - no problems, the bed was comfortable, I slept well. It's not a new property but the rooms have been updated and are in excellent condition, clean and like new. Breakfast is provided at no cost, as is the shuttle service to the airport, which I found reliable and friendly. I would not hesitate to stay here again when needing a hotel near the airport.

"Great Hotel"

5
08/08/2017

We experienced great customer service on the phone when we booked this hotel. The decor was beautiful and the cleanliness of the room was exceptional. The breakfast was very basic, but tasted good. We enjoyed our stay at this hotel!

"Good place to stay at the airport"

4
04/08/2017

This Best Western has nice rooms, helpful people, a good breakfast and dependable transportation to and from airport. It is a very connvenient place to stay. We were a group of six and all three rooms were very satisfactory.

"We had a lovely night..."

4
01/08/2017

Needed hotel for early airport drop off... used Priceline's "surprise this is what you got" to book it. Honestly when it said Best Western I wasn't excited, but when we checked in I was really pleased with the cost we paid vs quality. The beds were very comfortable with lovely linens and pillow top. They are really high though... it would be hard to get in for elderly and we worried about children falling. The pool was ok. Breakfast buffet was better than many help yourself bars they had fruit, cereal, waffles, muffins, many types of yogurt... also bacon and some dead fried eggs. I felt like the whole place was clean and comfortable... and would go back again.

"The Best"

5
01/08/2017

This is the best place to stay. The staff goes out of their way to make sure you are happy and everything is great. The location, price and service cannot be better. Close to shopping, close to great places to eat, obtain fuel and easy to go downtown Salt Lake City.

"Close to Airport and nice quiet place"

4
31/07/2017

Just what you want when traveling, a quiet clean place close to your destination. This enclave of hotels is a perfect fit. front desk at check in and check out was efficient and friendly. breakfast was quite good in spite of being very busy. We had never stayed at the new upgraded Best Westerns, but will consider them more highly in future.

"Road trip"

3
29/07/2017

It's an average hotel. We paid $200 with tax. If you can get the room for $150 it would be a good deal. The suite we had felt small for a family of 5. Great breakfast. Very nice staff. Soft comfortable beds. Clean rooms. Small bathroom.

"Horrible Customer Service"

1
28/07/2017

I accidentally made a reservation for the wrong date. We showed up a day late, obviously unaware we were on the wrong date. The hotel charged me with a no show for the night before after I explained the family situation that caused me to make the wrong date. I only wanted them to apply the cost of the night before to the date I showed up. I ended up paying more than double for the wrong night and they also charged me for the no show. The manager told the clerk to send her an email explaining the situation and she would get back to me. I went ahead and rented the rooms because I thought she would be honorable and put the 100.00 towards it. She did not read my email or call me back. When I contacted her she said I should have called to change the date. Obviously she did not even read my email. Very Poor customer service.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay and sharing your feedback with us regarding our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am so sorry to hear about your unfortunate experience. That was truly not our intention. The satisfaction of our guests is always our top priority as per your feedback we will go ahead and take care of the problems you faced during your stay in the room. . I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 801-428-0900. Sincerely,

"Comfortable bed. Dirty floors."

4
26/07/2017

The bed was comfortable and there were many amenities at this hotel, but the floors were dirty throughout. The location was great/near the airport. The breakfast had a lot to offer and was good. I would stay again.

"customer rating survey"

5
24/07/2017

Excellent Hotel. Convenient in many ways. Good breakfast, Clean rooms, Courteous service at front desk and cafe area. Close to airport. Easy access to freeways. Clean rooms, Choice of foods for breakfast which is included in the rent

"Not a Plus"

2
21/07/2017

For a Best Western Plus and what I paid for the room it would take a lot. The furniture to not be broken, the staff to speak clear English. I waited at the airport for the shuttle to pick me up. Could not understand the woman telling me that the shuttle was NOT Best Western but a Roadway Inn shuttle. GAH! I stood there for over an hour. That's even after I called a second time. The pool was extremely chlorinated to the point where I was coughing most of the night spending only 30 minutes in the pool room. The breakfast was cold. I was expecting my room to be amazing. The bed linens should have been crisp and no stains. The chair at the desk was sticky. The shower head was pointed out when I turned it on I got sprayed. I am not a picky person, but this was really ridiculous for the quality that I have experienced elsewhere. When I first started working I worked cleaning hotel rooms. The bathroom I had would have never passed. The towel rack should be fixed in room 302. It is falling off the wall.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Guest, Thank you so much for sharing your experience here at Best Western Plus Airport Inn & Suites. I am sorry that on this occasion the experience did not meet your expectations;please allow me to express my sincerest apologies.At Best Western Plus , we strive to provide a superior service experience for every guest;therefore your feedback is very important to us. we will certainly use your feedback constructively to better enhance the experience of all of our guests. Thank you once again, and we hope to see you for future stay at Best Western Plus Airport Inn & Suites.

"Right person at Right place"

5
20/07/2017

Amy at front desk was very active. Her pleasing gesture made us feel very welcoming and not an inconvenience. She was very kind, polite, friendly and very communicative person. Really appreciate her efforts. We enjoyed the hot tub and breakfast too. I recommend this hotel. Thank you.

"Hotel feedback"

5
20/07/2017

My stay was outstanding. The hotel staff was very professional and courteous and greeted you with a smile each time you came back at night. Hotel was very clean and in a quiet part of town. Breakfast was also good. Would highly recommend this hotel to anyone looking for a place to stay.

"Great location"

4
20/07/2017

Wife and I were returning from a program at USU (Logan) and needed a place to stay for 2 nights waiting for our return flight to NYC. The hotel is less than 10 minutes from SLC International and about 15 minutes from downtown SLC. The staff are well trained: pleasing and helpful. The room (224) was clean and in good repair. Breakfast is adequate for an airport hotel. The usual waffle machine, dry cereal, pastries, etc. The eggs looked as though they had never lived in a shell. (I didn't taste them.) Overall, a good experience and I would book there again.

"Salt Lake City stay"

5
19/07/2017

Great value, near the airport, easy to get on and off the main highways. Wish it had a restaurant, but there are others nearby. Breakfast area nice, but tables and chairs are large for the area. Staff was excellent.

"Bed Yes/ Bath No."

4
17/07/2017

I had just spent 5 days in the Hilton and felt the room was equal in quality then I went to the bathroom and found two holes in the wall where the towel rack had fallen and not been replaced. the towel rack lay on the floor under the counter. You could not sit on the toilet and keep the bathroom door open at the same time, it was too tight.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear guest, Thank you taking the time to post your feedback following your recent stay with us. I am so sorry to read that our hotel did not meet your expectations especially the Bathroom towel rack and bathroom being so tight. I would like to thank you for your feedback as it will help us to improve our quality of service and we look forward to welcoming you back soon. Thank you

"overnight stay"

3
13/07/2017

Good place for overnight. Overpriced for what it is. Close to airport. No places to eat close by. Bed was good,decently clean, worked for our purpose which was to be close to airport for an early flight.

"Rude night manager raising prices"

1
10/07/2017

I looked at room on line for $89, but didn't try to book till after midnight (my watch still on pacific time), so I called and he raised the rate $40 so when I questioned it, he didn't care and said the price was the price, but being so late I accepted. When I showed up, still very rude and raised the price yet again another $5.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for taking the time to leave us a review of your stay with us here at Best Western Plus Airport Inn & Suites. I am so sorry that on this occasion the experience did not meet your price expectations; please allow me to express my sincerest apologies. We will certainly use your feedback constructively to better enhance the experience of all of our guests. Thank you once again , and we hope to see you for the future stay at Best Western Plus Airport Inn & Suites.

"Good Value"

4
06/07/2017

Staff was very helpful and nice. Breakfast was decent. Rooms starting to get a little "beat up", but not terrible. the location was close to the airport and we used the shuttle...which was perfect. I would definitely stay here again. Overall good value for the price.

"Very Very Average Airport Best Western - Stay Here Only for Early Morning Flights"

3
05/07/2017

This is at best a very average airport Best Western. People should ONLY stay here if they have an early morning flight out. Customer service varied. The morning of our departure (July 5) the guy at the front desk had an attitude problem. I am sorry but he needs to listen and not be so preoccupied to not acknowledge a guest who has a question. He is not kind or helpful and needs retraining. Luckily the staff member the night before was very good. They are understaffed though as they had a sign out that they were not around for 5 minutes. Luckily, I was at the tail end of that five minutes. Their breakfast is not very nicely presented. The breakfast room is OK. But the fake news channel playing is unacceptable now to many guests (i.e. CNN) and as such many Best Western managers now opt to put on local news or a travel channel. Why intentionally irk off people when there are acceptable TV channels to put on? We were upgraded to a suite. Well - sort of. It had a couch in it. The room is smaller size. It had a king size bed. The air conditioning unit is noisy. Suites at other Best Westerns are nicer. Parking and internet is free. So would I stay here? Only for early morning airplane flights. We had someone who was taking such a flight. Would I expect better customer service at average Best Westerns? Yes Does the Best Western have a shuttle to the airport? Probably - the van was sitting outside the door. But given its an airport Best Western most check-ins ask as part of that service if you need a ride to the Airport. This Best Western staff does not. So, yeah,stay here -but location has nothing to offer except closeness to the airport.'If you have a mid day or later flight, stay in Salt Lake City which is very close to the airport.

"Great bed"

5
05/07/2017

Great hotel close to airport. Nice room with super comfortable bed. Wish we could afford to stay at Beet Western every time. Even with an AARP discount it was pricey. Only problem was the electric outlets in the bathroom didn't work.

"one night stay at bw airport inn"

5
30/06/2017

we had an excellent experience here. several needs and questions and staff was extremely helpful and friendly. room was very clean and comfortable. one of the best beds we had on our 2 week trip. hotel is a short, easy drive to airport. only thing negative is there is no close restaurants.

"A great place to stay"

5
30/06/2017

We enjoyed our stay at the Sal Lake City Best West Plus Airport Inn & Suites. The accommodations were very nice, as well as clean and comfortable. In addition, the staff was pleasant and helpful. I highly recommend this hotel for many reasons.

"Location!!"

3
23/06/2017

Proximity to airport and shuttle service make this location a good one. Hotel staff are friendly and try to be helpful when asked for help. The lobby is welcoming and the food service area has comfortable seating!! This is a big plus in a hotel. Recommend that other Best Western Hotels do the same.

"Other than the bed..."

3
22/06/2017

Overall experience was satisfactory, the service was average and the breakfast was standard fare. Nothing popped in this location except the decor in the lobby which was above average. However the bed was extra firm and felt like I was sleeping on plywood. I would not recommend staying in this hotel more than one night. It's alright for staying the night before an early flight as it is close to the airport.

"High priced and average"

3
18/06/2017

I mostly use Best Western so I didn't shop around this time and when I got there I saw a Hampton Inn and a Quality Inn within two blocks and was sorry I had not known that. I was shocked at the cost of $161 for AAA and a rewards member. Our room was clean and comfortable, however. I am giving three stars for the excessive price. Also, management should consider upgrading the tissue paper and the toilet paper. I use tissue for eye drops and I have never had such stiff paper in a hotel. For the price you pay there, they should upgrade. Another thing...the breakfast room has chairs that are rounded and stick out so far that people who are stuck in the middle have to maneuver to get seated. Management should observe what I observed today. Most of the breakfast was good but the english muffin was so hard that it broke into crumbs as I tried to cut it. Kitchen staff should not serve such items. When I checked in there was only one person at the desk and she put someone on hold a very long time while checking me in. They should have had more staff on a Sat. afternoon. It is little things like this that make a good place an excellent place. After this experience I will be more careful to check prices.

"Worth a Repeat Visit"

4
18/06/2017

My room was spacious and clean; the bed was quite comfortable; and almost everything in the room was in working order with the exception of a loose bathroom faucet. I price-shopped and found my rate to be competitive with SLC airport hotels of similar quality (Moderate First class properties). Front Desk staff was responsive to my request for an early check-in and kept me informed up to the moment of registration. And while the complimentary continental breakfast was no more tongue-tempting than others I have tried, at least it was available for four hours each morning. All in all I had a pleasant stay and likely would return to this hotel if I were in the area and in need of lodging.

"excellent service and room."

5
15/06/2017

Highly recommended. My wife and I stayed at Best Western Plus Airport Inn while coming and going to a military reunion in Wyoming. The hotel in conveniently located close to the airport and provides an excellent quiet and clean room with excellent service.

"Best Western Plus SLC"

5
14/06/2017

A very good stay with great aminities at a very reasonable price. Extra clean and close to airport and downtown areas. Good breakfast and very efficient WiFi connections. I recommend Best Western Plus to everyone.

"Airport Best Western"

4
14/06/2017

No problems with this hotel. Very conveniently located to the Salt Lake City airport. Airport shuttle was available but I did not need to use it. Air conditioning worked fine. Staff was good. Many TV channels to choose from. I was only here one night on business but would stay again if in the area.

"Not Worth The Price"

1
13/06/2017

This hotel is rundown and old. My door had a "trick" in order to open and was difficult and maintenance told me it was normal - One elevator for the entire hotel and the hotel was full - Bathroom faucet and closet door handle were both broken - Water pressure is low - Desk chair was ripped and so low you couldn't sit at it for using the desk - Breakfast was nice and clean area for serving which was the only good thing - Overall, there are way nicer hotels to stay at in the area

"Good location"

4
08/06/2017

Well run Best Western with all the typical Best Western amenities and a great location close to the airport. Shuttle services to and from and friendly staff. Bed seemed very comfy and the King room had a leather chair and ottoman which was nice. Would have been nice if the common areas had been less stuffy.

"SLC Utah Best Western"

5
08/06/2017

Very nice room and average size bathroom. Both very clean. Friendly staff. Breakfast offered hot and cold selections. Luggage transport was unique and very easy to use. Easy access off and on highway.

"Convenient"

3
07/06/2017

This hotel is very convenient to the Salt Lake Airport. The rooms decor was nice, the beds was comfy, but the internet was really lacking being slow and it kept cutting out. The breakfast was also not very appealing.

"Unkind Employees & Bugs in Room"

1
02/06/2017

My family and I checked in around 9pm. We parked in the drive way and unloaded. We were just dropping off our stuff and then going to find somewhere to eat. Before we could make it in the front door the shuttle driver pulls up and YELLS for us to move our vehicle. We weren't blocking any thru traffic. He literally told us to go find a parking spot. I said, we are coming right back. He didn't care and got even more rude. So, my mother moved the car. As he parked the van where my mom was parked and came in, I told him his behavior was uncalled for and rude. He said, there are parking spots and went behind the desk and SAT DOWN. He wasn't in some hurry to get a guest to the airport or anything. He just wanted the parking spot in front of the door. I brushed it off and we went to the room. Once in the room I checked the beds for any signs of critters. I work in a hotel and KNOW what to look for and always do. Upon my inspection there was a bug between the top and bottom sheets. I went downstairs and asked for a different room on the opposite side of the hall. No problem, we were moved quickly. We went to the other room and inspected it as well. All seemed well. We left our things and went to find food. We returned about 11pm, went to the room to get ready to continue our road trip in the morning. I went to the bathroom and noticed there was a little black bug on the floor. I grabbed a tissue and picked it up for further inspection. I was too afraid it was a possible bed bug. I started looking around and noticed there were about 8 of the same bugs in the bathtub. I started grabbing our belongings to get the heck out of there and noticed them also crawling on the wall by the desk. I am not 100% sure if they were bed bugs or baby cockroaches. Either way, we had had enough. We were going to find abother hotel. We go to the front desk and I ask that the front desk clerk check us out immediately and provide a receipt showing no charges. She tries to say she can't and that we can call the manager the next morning after our card has been charged. I explained to her that I work in the same brand of hotel and that she absolutely CAN do as I have asked. After about an hour of back and forth and calls to the manager (who is acting like they don't want to refund our card) I finally have to put my foot down and threaten to call BW Corporate and magically the front desk agent now knows how to check us out and refund our card. That is, after she posted the room charge and the payment to our card. We left and went to a Best Western Cottontree Inn and had a wonderful stay.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Dear Charly Zeiler, Thank you for taking the time to share your review following your recent stay at Best Western Plus Airport Inn & Suites. First and foremost please accept my apologies that your room did not meet your expectations and how you have been treated from the driver we did had talk with our shuttle driver he is not suppose t force anyone to move as they are unloading the stuff. I am really sorry what you have to go through definitely if I was on your place that will give me bad taste in my mouth about the hotel right away when it suppose to be completely opposite suppose to be warm welcome. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Kind regards,

"Clean Room & Close to Airport"

4
24/05/2017

If you are looking for an accommodation close to Airport (less than 10 mins drive), then this place is Great. We had a quick stopover @ Salk Lake City, and this hotel provided good rates for a one night stay. The place is quite and Clean. The staff was very helpful as well. However, pls know most of the good resturants are towards downtown, which is 30 mins drive from the hotel.

"BW-PLUS"

4
23/05/2017

Overall satisfied with most of our experience. We did not like the new signage which is just the initials vs the signage with Best Western written out. The new signage BW, was difficult to spot while driving on freeways.

"After a long day of driving"

5
23/05/2017

I was greeted by a very friendly and efficient check-in person. The room was very comfortable and the entire building was very clean and well kept. After a tiring drive in and out of snow, rain and wind; the bed was extremely comfortable and I slept great! I had a longer day's drive ahead of me and I started out refreshed and relaxed!

"A great choice for business or pleasure"

5
22/05/2017

We arrived after a long drive from the Tetons where a truck threw a large rock which smashed the windshield of our rental SUV. We had also gotten a call from our farm sitter that when she got back from being out the greyhounds caught a rabbit and dismembered it on the living room carpet. We arrived at the Best Western stressed and exhausted after a very speedy shuttle pickup from the airport. We were upgraded to a suite because we are BW platinum elite members and it was a much appreciated luxury. The staff was very accommodating. Our room was spotless and quiet even though located close to the SLC airport. There were plenty of plugs to charge all electronics for a morning flight. They also had a guest laundry on our floor with very reasonable prices. It was great not to have to put any dirty underwear back in our suitcase even though BW does provide plastic laundry bags. The beds were very comfortable and the decor was contemporary throughout. We did not eat breakfast due to an early flight but were offered a lite breakfast to go. The breakfast room was equipped with contemporary upholstered chairs and lovely tables. There are a few restaurants within walking distance of the hotel if you do not have a rental car and it is in a safe area for an evening walk. We thoroughly enjoyed our overnight stay here and wouldn't hesitate to stay here again.

"Best in the West"

4
19/05/2017

It was good place to stay at. Maybe should have a bar & grill area. The in door swimming pool was excellent along with the sauna. Breakfast was good have choices and rooms looked clean. The distance from airport was short but good.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for taking the time to post your feedback following your recent stay with us. It is a real pleasure to read your comment and to learn how pleased you were with your stay as you mentioned the indoor swimming pool and breakfast . I would like to thank you for choosing the Best Western Plus Airport Inn & Suites.

"Great, comfortable stay"

5
17/05/2017

This is my go to hotel when I stay in Salt Lake. The manager, Ziza, makes sure that all of her guests are treated well and that culture is expressed throughout the whole staff. Much thanks to Amy who checked us in and made it a quick, easy, and friendly process. I stayed here with family for a wedding in town and everyone within my party seemed to have a great and comfortable stay!

"Great location, quiet, great food choices"

4
16/05/2017

Loved it and couldn't have been more satisfied!!! The staff was wonderful! My only negative is that the entry hall seems a little narrow......... Very clean and great working order! I highly recommend it to anyone !

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for taking the time to post your feedback following your recent stay with us . It is real pleasure to read your comment and to learn how pleased you were with your stay as you mentioned the hotel was very clean and in working order. we will certainly use your feedback for entry hall that seems a little narrow to better enhance the experience of all of our guests. I would like to thank you for recommending us and we look forward to welcoming you back soon.

"Bad manager"

1
12/05/2017

Was told by 2 separate employees that I could either leave my car at the hotel while we flew to another state or at the very least they would charge us $6 a day. After a long day of plane traveling was told by the manager Ziza that I had to move my vehicle or it was going to be towed, she wouldn't work with me at all tried telling her I would pay whatever I was in Kentucky and lived a couple hours away she said if it wasn't moved that day she would have it towed. When I told her 2 of her employees told me I could leave it or at the very least they would charge me $6 a day she told me I was lying even though there was 3 other people in my party. The shelf in the closest was on the ground not hanging up where it should be.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. - Best Western Hotels & Resorts

"Worse experience ever"

1
11/05/2017

Closet rack was off the wall and laying on the ground in the closet area. Staff is not properly trained or given the proper help from manager Ziza Ghuman who calls her guests liars even when there are witnesses I am appalled. Someone needs to go in and reteach customer service. We will never stay here again and it makes me question best westerns standards.

BestWesternHotels, Corporate at Best Western Plus Airport Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Great place"

5
09/05/2017

This is a great place to stay even if you do not fly in. It is a nice clean and quiet place. It has easy access to the freeway for travel to anywhere in Salt Lake. The breakfast has a lot of variety, but the bacon is not ever crisp enough. The egg variety could include scrambled along with the fried and omlettes. The hot water for tea could be checked a little more often for the needed heat. Overall the breakfast is is satisfactory. We stayed for a week and never went away hungry. The room was very comfortable and clean. It is nice to have a chair with a footstool for relaxation. This is the second time we have stayed here for an extended stay.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you so much for sharing your experience here at Best Western Plus Airport Inn & Suites. I am sorry on this occasion the experience did not meet your expectations for the Breakfast, please rest assured that I will share your comment with our breakfast attendant to improve our quality of service and not repeat those mistakes in the future. I am glad to read that you enjoyed the location of the hotel as we are close to the freeway . Everyone at the hotel would be delighted to welcome you back for your next stay at Best Western Plus Airport Inn & Suites. Thank you ,

"Worst best western plus I've stayed at"

1
08/05/2017

Items in the room we're broken and not repaired when reported. Another room also was not offered. Toilet paper was used to stop the bathroom door from latching since the handle was missing so this was a known problem before I checked in. Really lame breakfast compared to other best westerns I've stayed at.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for taking the time to share your review following your recent stay at Best Western Plus Airport Inn& Suites. I am sorry that on this occasion the experience did not meet your expectations; please allow me to express my sincerest apologies. we certainly use your feedback constructively to better enhance the experience of all our guests. Thank you once again, as it will help us improve our quality of service and we welcome the opportunity to better serve you in the future. Kind regards,

"My SLC Business stay"

5
01/05/2017

Everything was superb from the politeness of the staff to the hotel amenities. It is conveniently located near the airport and priced very well. I felt that the staff went the extra mile to make my stay most pleasant.

Tom P, Manager at Best Western Plus Airport Inn & Suites, responded to this review
Thank you for taking the time to review our hotel following your recent stay with us. It was pleasure to read that our staff went the extra mile to make your stay most pleasant. I am glad you enjoyed your stay and convenient location near the airport. Thank you once again, and we hope to see you for future stay at Best Western Plus Airport Inn &Suites.

"Clean, convenient hotel"

5
27/04/2017

This is a good choice if you need a place to stay near the Salt Lake City airport. Shuttle service to and from the airport is available and it runs every half an hour. Make sure you build this time in if you are heading to the airport and be sure to let the front desk know when you plan on taking the shuttle so they can be sure the shuttle waits for you. The shuttle stops running after midnight but if you are arriving after midnight, you can take a cab (uber might be easier) and the front desk will reimburse you if you show them the receipt. The hotel is really clean and the bed was really comfortable. Breakfast is served from 6am-10am. They had eggs and bacon, waffles, juice, cereal, yogurt, toast and muffins. Overall, a nice, convenient choice.

"Nice airport property"

4
27/04/2017

Clean, comfortable hotel; shuttle to airport was helpful but since it picks up at all the hotels there almost wasn't room for me which would have been a real problem; fairly standard hotel even though it is a plus property but this is our hotel of choice when we're flying out of Salt Lake City.

"great stay"

5
26/04/2017

quality facility and service at a good value. would recommend this hotel to anyone. helpful, professional attendants at desk, breakfast, in room. near airport, downtown, interstate highway. good idea to bring your own alcohol beverage traveling this area.

"great"

5
25/04/2017

fanrastic, we had in previous years stay away from Best Western because of cost. This trip we discovered the prices were comparable with other hotel chains.(Comfort Inns) We found the BW great. We had to make a change in rooms and the staff was extremely helpful and considerate. We were in Salt lake City for a wedding which we mentioned at time of check in. The next day, the staff remembered and asked how thing went. We needed a Walmart, and the young lady went to a notebook. From this notebook, she produced a single page of paper that gave us directions to the closest store. It was GREAT.

"Thank you"

5
25/04/2017

Had a lot of fun and the hotel was great. Breakfast and hospitality was a amazing and I'm very likely to stay there next time. My man and I had a lot of fun. The room w clean and everything seemed up to standards

"Excellent plave to stay"

5
12/04/2017

Great motel. It is very clean with beautiful décor. The staff is friendly and helpful. I will always select this motel when I am in Salt Lake. It is close to the interstate and the airport. There are many hotels around this one but this is the one that I will stay in.

"Best Western SLC"

4
11/04/2017

The hotel is clean and, due to it's location, very quiet. The lobby has a nice open appearance. We used the pool and while they were running out of towels, the pool was clean. There was nothing wrong with the service per se but compared to the Best Western we stayed the next night, more subdued. I would stay here again.

Tom P, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you found our hotel clean and very quiet. I am also pleased to read that you were impressed with our lobby appearance. Everyone at the hotel would be delighted to welcome you back for your next stay at Best Western Plus Airport Inn & Suites. Kind Regards,

"Dishonest"

1
10/04/2017

On two separate phone calls (after learning our flight was delayed) we were told that the airport shuttle ran 24 hours a day. When we arrived and called for the ride, we were told it wasn't available and had to pay for a taxi.

Tom P, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Guest, Thank you so much for writing an honest review and we are quite apologetic for the inconvenience caused to the unforeseen Shuttle at our property. We hope to have the honor of serving you again should your travels bring you back to Salt Lake City. Yours Sincerely Hotel Manager

"Excellent Employee Amy"

5
09/04/2017

Amy was the checking clerk and she was excellent at her job. We were here for 3 nights and we saw almost all the employees working at the desk, others did their job but Amy did her job plus service plus customer satisfaction plus a smiling face personality. She handled her guests and also same time she attended calls. We were standing in queue for check in and she treated everyone with great service. We appreciate her efforts. also she helped us with Wifi with printing boarding passes and yes with a smile.We will definitely come and stay here again. Thank you.

"Won't go again...EVER"

2
08/04/2017

At check in we signed up for a shuttle to make our flights. Shuttle showed up 45 minutes late the next morning and we were told that the driver was new. Room was clean but the bathroom faucet was loose and other fixtures were falling out of the cabinet in the bathroom. Upon calling the front desk on flight return at 12:05 PM and immediately being placed on hold then being told that the shuttle service closed at 12 and that the last shuttle left at 12:01 and that no driver could pick us up. This information had never been mentioned at all and I could not find it anywhere on the website either. Front desk could have cared less at least act like you feel the least bit bad about a situation. To top it off the cab was $45 from the airport less than 10 miles away.

"Great property, great rooms."

5
24/11/2016

This was by far one of the best and nicest Best Western that I stayed at. Great and helpful staff, nice rooms, great breakfast. We checked in late, the staff was helpful to hold a key for my wife while I went to the room with my kids. Breakfast items were a wide variety with items like Nutella for bagels and toast and a variety of yogurts with Greek yogurt as an option which you don't usually see.

"Good for stopover only"

3
03/11/2016

Would only recommend this hotel if one needs a place to stay overnight between flights. Hotel itself is satisfactory and fairly new but there is literally nothing to do in the vicinity and it's challenging to find a place to eat.

"Great stay at the airport!"

4
28/10/2016

Clean, quiet room, comfy bed and pillows, and standard breakfast fare. TV choices were not so great. Good customer service, friendly, professional staff. The property is easy to find and includes airport shuttle which we didn't use this time. We got a super rate for this stay.

"Convenient to the airport and has a very good breakfast buffet"

5
27/10/2016

My wife and I stayed here on two occasions recently, at the beginning and the end of our Utah vacation. It is easy to find and only a 7 minute or less drive from the airport. On the first night, parking was scarce as the place was sold out except for one room. At the end of the trip, there was much more parking availability. Reception was very helpful and courteous. On the final evening, I couldn't get the computer in the business office to co-operate to print out the Boarding Pass but the helpful clerk at the front desk got it all arranged perfectly. Thanks! The rooms are quiet and clean. The first night, the TV did not work but after reporting this , a replacement was supplied and it worked well. It would be helpful to have a printed sheet of available TV channels close to the remote. No problem with the TV on the 2nd stay. The bed was comfortable, the bathroom had a counter with plenty of space and was good and clean on both stays. The breakfast buffet was very good. Two fine female employees were in charge and did a wonderful job of keeping everything refilled and fresh. As usual, I was somewhat dismayed as few patrons seemed to be offering the two employees a tip. Those girls are up early and do a tremendous job. They were happy, helpful and were working hard and need to be recognized for their contributions to a very pleasant experience for the guests. We will most certainly stay at the Best Western next time we are in town.

"Excellent stay"

5
26/10/2016

I met a friend in SLC and we stayed here three nights. The room was very comfortable and clean. We had breakfast two morning s, it was basic but good. The breakfast room was very comfortable with good seating arrangement. Staff friendly and helpful. We would stay here again. Easy access to and from the airport, we rented a car and found the directions to the city fairly easy.

"Fraudulent Charges"

1
25/10/2016

I had previously tried booking a reservation online, but the reservation was never completed and no confirmation number was ever given. Best Western still charged me for a hotel I never stayed at. I have reported the fraudulent charges on my account to "Rick" the manager and all he could say was "No Refund will be given" over and over again. Finally I contacted BW Customer Care and my bank to report this.

"Good hotel, great staff"

5
23/10/2016

Very helpful front desk staff made us feel at home. And the staff of the breakfast room made special arrangements for our dietary needs. Great place to stay just west of SLCity. Easy access to airport, quick to get to the City also. We really enjoyed the twilight view from Ensign Peak - don't miss it!

"Wonderful stay at Best Western Plus"

5
19/10/2016

As soon as we walked into the lobby there were cute decorations everywhere for Halloween and even pumpkins outside. We were checked-in quickly and able to find our room easily. Breakfast was great and the staff were helpful and kind. They allowed us to have a late checkout which was very helpful and it was a great relaxing stay! :)

"Friendly staff, ok hotel. "

3
16/10/2016

First, check in was very quick, there are many flashy hotels in this area, a few fast food places, one gas station. Staff were friendly, our room was ok, clean, simple. Two bed queen room and one bed was awesome, very comfy, the other bed not so much, springs were poking us when we lay down on it. The pool seemed slimy, and the laundry room closed at 10pm even though we had clothes in the dryer. Breakfast was pretty good, standard hotel breakfast! Ok hotel, somewhat pricey for the accommodations.

"Close to airport"

4
12/10/2016

The primary benefit of choosing this hotel is that it is near the airport and fairly easy to find, although there are several other hotels closer. The breakfast is acceptable. Nothing stands out, and there were no deficiencies.

"Comfortalbe Stay"

4
10/10/2016

This hotel was very comfortable, clean, and friendly. We like staying at Best Westerns because of these reasons and that they always have a very nice breakfast every morning. While the parking lost seems a bit small for this hotel, everything else was just fine for the nights we spent there.

"Good Stay"

4
06/10/2016

I stayed here for two nights for business as I wanted to be close to the air port as I had to board a flight at 5:00 a.m. The hotel is in a good location which is a quick couple of minute drive from the airport. The hotel is surrounded by other hotels but there is not much is the way of food or dining nearby that I saw. The hotel was clean and the room was excellent. My check in and checkout went smoothly. The breakfast area is large and clean however I personally did not care for the food. The workout room met my needs for a business area and it featured a pool and hot tub however I did not use these. The phone in my room did not work but they did get this fixed right away for me. The only negative is the wake up call I asked for never came so I had to rely on my phones.

"Great For Early Flight"

3
05/10/2016

I stayed here because I had a very early flight. The room was quiet and clean and I really appreciated the elevator for my room on the second floor. Very comfy bed, rather tiny pillows. I left to early to partake of the free breakfast, so can't comment on that. They very kindly offer a 'grab and go bag' of fruit and water for early departures. Very friendly staff. Highly recommend.

"Great location- especially if towing or driving a uhaul."

4
02/10/2016

This hotel was in a safe neighborhood. There were plenty of parking spaces that could fit our uhaul towing a car. The room itself was clean. The bed was a little hard and the pillows were okay. I would stay here again if towing a car.

"Just ok"

3
01/10/2016

Clean hotel, bathroom facet leaked.When we told hotel staff about the facet we were told the facets leaked in all the rooms.Pillows were terrible but bed was delightful .Nice large clean breakfast area.

"Great Place to Stay in Salt Lake City"

5
29/09/2016

Room was large, had refrigerator and microwave. Beds were comfortable. Breakfast was very good with their selections. Staff was friendly and helpful. Air quality in the room smelled fresh instead of a cover up. The hotel was conveniently located.

"good"

4
26/09/2016

it is very good hope to better service cheaper and more comfortable provide some running machines and big swimming pool some hotel don not have fitness center and I have not received my membership card

"They need to get their act together"

2
26/09/2016

Got someplace else - the directions / signs are so bad that you will never find this place. I had GPS and still had to stop and ask for directions. It did have a great price and wonderful service but the rooms were musty, the printer in the business room did not work (wanted to print out my boarding pass), and the early checkout was forgotten (had to leave early for a flight). The lady at the front desk was great at helping me but she was all alone - no backup in the entire place.

"Old and outdated"

3
22/09/2016

There are better options in the airport area. The hotel is outdated, but serves its purpose and offers a nice continental breakfast for free, however all the other hotels offers the same. I'd rather stay at the Hyatt Place if the price is similar, because it is a nicer hotel.

"convention"

4
19/09/2016

for the most part it was good, the room was very hot when we would come back, problem with debit cards, food was good in morning, I wish they would have had bananas. the driver was GREAT. for the price it was a good place to stay. I wish we could get to train with out having to go to airport.

"Definitely not the price stated in the AAA guides."

3
19/09/2016

The hotel was nice but probably not worth the price, which was very disappointing as it was almost a hundred dollars more than stated in the AAA guide. Rooms and staff were good and the breakfast was decent.

"A great place to stay when using Salt Lake City Airport"

5
18/09/2016

We have stayed in this location each time we have been flying out of the Salt lake Airport. We turn our car in the night before our morning flights and their shuttle drops us right off at the airport entrance. The beds are super comfortable so we know we will be able to get a good nights sleep before a long flight. This facility is clean and the staff is great.

"Good for Business"

3
16/09/2016

Du to a large convention had to stay in this airport hotel fro a couple of days and commute to the city. The hotel is good, but not outstanding. Good bed, very clean. Bathroom was OK and the included breakfast was not marvelous, but pretty decent and with enough option to satisfy most people. Personnel and servants were very nice and helpful.

"Hotel stay 4 nights "

4
14/09/2016

Rooms were spacious and very clean . Breakfast was included in rate ,it is typical motel breakfast just passing OK . Have a shuttle bus to and from the airport about 10 mins away . We used it to go to the Trax (UTA light rail ) to go downtown runs every 15 mins . You call when you get back and get picked up again very handy Do not worry being so close to airport you do not hear a plane

"one night stay"

5
13/09/2016

We have stayed at many Best Westerns and this one is BY FAR the best. The rooms were clean and the bathrooms were in perfect shape. (We stayed at Lake Powell the night before and that bathroom was in need of much repair.) The breakfast area was open to the lobby and that made it seem more welcoming. The price per night was sooo reasonable. I HIGHLY recommend this property.

"Room alright breakfast terrible"

3
13/09/2016

Breakfast cold and empty, told them and it was not addressed. This was to be expected at 0930 or closer to closing, but not at 0800. The good thing is that I got upgraded at check in, but I am a silver member so it is normal. The difference is that I didn't have to ask for it.

"Clean and Comfortable!"

5
12/09/2016

We were tired, after a long week in Yellowstone. Staff were very nice, and helpful. We would stay here again, next time through SLC. Highly recommend. Breakfast looked good, but we were going to be late to our flight, if we indulged.

"Super staff"

4
11/09/2016

Stayed with my girlfriend for our annual get away. The room was nice and very quiet. We had plenty of room to move around and even though it was right across from the pool, it was very quiet. Rick was especially nice and helpful.

"Convenient access"

4
09/09/2016

Convenient access from interstate 90. Not far from the airport, and about 17 minutes from downtown. Eateries are close by and breakfast was typical hotel fare. Other hotels are within waking distance and it is located in an industrial park.

"Reservations Nightmare"

1
02/09/2016

A year ago, I stayed and this was fine. But this past week, I didn't really stay. However, they charged me for the night. Here is the story. I tried to make a reservation on the BW website, and hit submit. Got an error message, fixed the error and hit submit again. What I didn't realize was the date of the stay reverted to the the very next day instead of almost a month out when I'm really going. So, I did get a confirming email, but didn't check it right away. Imagine my surprise to see the charge on my card a day later! Called manager - nothing. Called BW - nice, but nothing. Has this happened to anyone else???

"Airport hotel much quieter than Vegas"

5
31/08/2016

If you've stayed at the McLarron Inn in vegas you know why they equip the guests with ear plugs. Considering the distance from the airport in SLC, this was a much better experience. The cost was reasonable this time I stayed there and was pleased with the cleanliness and appearance of the facility.

"Nice Place"

5
30/08/2016

We stopped in Salt Lake City on the way home. We had a pleasant experience at the Best Western Plus Hotel near the Airport. We enjoyed the cheese omelet for breakfast. The room was very comfortable. It was pleasant experience and a nice place to stay.

"very nice hotel"

5
29/08/2016

just stayed overnight before driving up to Wyoming Nat. Parks, but the hotel was very clean, friendly, and gave us a good nights rest before our long drive the next day. Good breakfast too. I would definitely recommend it.

"Not the best, or a plus"

3
26/08/2016

Stopped through for the night after a 12 hour drive and just wanted to relax and watch TV before bed. But that wasn't going to happen for at least 40 minutes- cable wasn't loading. I immediately called the front desk, she said she would send someone right up, and I even made a point to say, please try to hurry because we are tired! Meanwhile, I decided to unload the car, drink a beer, make a phone call and 30 minutes later, they still hadn't even been up to our room! I went to the front desk and she hadn't even attempted to send up anyone after I initially complained! Finally a very nice and helpful gentlemen employee followed me up to our room, 334, and confirmed the TV had to go through a "setup wizard" and reprogram itself. We finally got to watch a little TV after camping for weeks. But we weren't in the clear!- had to wait for the TV to do the same thing the next morning to watch the news. I realize this is a "first world" problem but very annoying nonetheless. Also, at 9am I hear at knock at the door and before I can even get out of bed, housekeeping was trying to come in! Not ok and a complete invasion of privacy. A couple other annoyances, coffee cup lids in room do not fit cup so beware of coffee spilling down your arm as you try to start your day. And housekeeping did not empty the ice bucket from previous guest so I accidentally dumped water all over myself when I reached for it. Another issue to be aware of, the hotel allows people to park for the airport and leave their car, so when we arrived around 10:30pm on a Thursday- there was barely one spot left in the back corner of the lot! On a positive note, the room and hotel is overall pretty clean! (Of course still found stray hairs in the shower) But I guess all the little things really added, especially when we were only there 12 hours. I would've shared some of these complaints when I checked out, but they didn't even ask how our stay was so I guess they can just read about it here!

"Good quality for the price"

4
18/08/2016

Very good quality for the price, as we expected from a BW. Room was very clean, quiet, and comfortable beds. The hotel is very well maintained, courteous staff, good breakfast (included). We also chose this hotel because of the location, close to the airport (5 minutes) and the highway, which makes it easy to come and go. A few cons that annoyed us : breakfast room is small, so it gets crowded easily and you have to wait to be seated for breakfast. Wifi connection is very slow.

"Not Happy with the service."

3
14/08/2016

Was very upset when had to move my motorcycle from the front of lobby so van driver Amir could park the shuttle van. He was very Rude and couldn't wait until I moved my bags from the motorcycle. Have stayed at Hundreds of Best Westerns all over The U.S. and Canada. and this was a first for me..

"Very good hotel for stopover"

4
13/08/2016

We stayed two nights in the hotel as we wanted to visitors the speed week on Bonneville salt lake and SLC. As the hotel is located direkt at I80, its perfect located for this purpose. The Check in was possible even 2 hours before officially check in time and very friendlY. Rooms are quite, clean and modern. Gym and Pool are available. Continentel breakfast and Grab'N' Go breakfast.

"Very Average Hotel"

3
09/08/2016

Not the best hotel. Staff not helpful and room small. We started our National Park tour here. We ended trip at the Fairfield Marriott next door which is a major upgrade over this. Breakfast served---but nearbye restaurants are hard to find.

"Review of Suite"

4
03/08/2016

My husband & I needed to book a hotel room for an early flight out of SLC. Although only a suite was available, the room was very nice appointed, the bed comfortable, and the air conditioning worked. In the morning, the woman in charge of the breakfast area was extremely helpful & pleasant. We would definitely use this facility again in the future.

"Excellent experience in Salt Lake"

5
29/07/2016

Amy at the front desk was EXCELLENT. She printed our boarding passes. She was very calm and polite, even tho she had to answer the phone while she was doing this. She also told me about the airport shuttle and the go breakfast. We appreciated all the services and help, at the end of our trip. We had just spent a week in Jackson Hole and Yellowstone.

"Great Stay"

5
28/07/2016

This was a nice place for us to stay that was off the beaten path and away from the city. They have a great breakfast and very comfortable beds. Price was right so we'll stay there a few more times. We went to a concert and this is just down the road, so it was nice to have some place close to stay.

"We were comfortable"

4
26/07/2016

This hotel was just fine. Large rooms, heated indoor pool and spa. Breakfast had veggie omelette, cereals, fruit, juice, make your own waffles, bacon, and more. Pool towels were tiny and you could not take them out of the pool area. I dripped water down the hall, in the elevator and all the way to my room. Older facility that has been updated.

"Best Western Plus"

4
26/07/2016

My husband and I stayed at the Best Western Plus Airport for one night as we continued on our travels. The hotel had only one room still available. Lucky for us it was a king Suite with a Jacuzzi. The room was spacious, clean and quiet. Breakfast the next morning was pretty standard for hotels these days. Preformed cheese omelets that can double as hockey pucks, assorted juices, cereals and breads. The hotel is a large 3 story building and it only has 1 very small, AKA tiny elevator. Don't know how that met code.

"Hotel Review"

5
25/07/2016

Excellent service and accommodations! Very pleasant and friendly staff. Room was very clean and aesthetically pleasing. Check in and check out was very easy. Will definitely stay at this hotel in the future!

"Road trip Stop"

5
22/07/2016

We were welcomed and very easy check in. Ample on site free parking available. A luggage cart was available which made moving our luggage to the room very easy. The room was spacious and very clean. The breakfast was as expected; omelet, bacon, various cereals, fruit, coffee, juice etc. I did not like the shampoo and lotion in a dispenser. A side note - the Salt Lake City traffic is HORRIBLE!! A nice hotel.

"Upgrade the breakfast"

3
21/07/2016

The room was clean and comfortable, but the air conditioner was noisy; it sounded like an alarm buzzer when it kicked in. The breakfast did not include any hot food except waffles. The hotel is very convenient to the airport.

"Clean and quiet"

4
20/07/2016

Stayed here as a stop on a road trip because it's convenient for I-80. Expected some airport noise and busy parking lot due to location but we were pleasantly surprised to find we were wrong. Easy parking, quiet property, friendly staff. Breakfast was really good with omelets instead of the more typical scrambled eggs. Staff topped up the food 3 times while we were there. Family friendly food and seating. Very comfortable beds in the room. This location is good for those passing through or headed to/from the airport, but I wouldn't suggest it as a base to explore the city from as it is pretty remote for that.

"Great Hotel!"

5
19/07/2016

We came to this hotel based on its location near the airport, and because my son works at a Best Western and gets a discount. However, I would definitely stay there even without the discount! Property is very well-maintained, common areas are super clean, and all of the staff with whom I interacted were friendly and helpful. Room was clean with a fridge and microwave, bed was really comfortable, and ZERO airport, traffic or other room noise! The pool and hot tub were also very clean and pleasant to use. Overall probably the best Best Western experience I have had in some time!

"What customer service?"

1
12/07/2016

Basic courtesy from the counter staff was incredibly lacking. When this was pointed out I was greeted with what was either a blank stare or a condescending stare, still not sure... Was promised a phone call from the manager, that was three days ago, still no call. There are half a dozen hotels you pass on your way to this one. Pick one of them and save some gas.

"Room clean but average at best"

3
08/07/2016

Room was clean and comfortable. Back entrance to hotel didn't lock door just hung open. Recently remodled, very shabby work. Cigarette butts all around back enterance. Truckers parked around back with trucks running.

"Very Comfortable Beds"

5
05/07/2016

This hotel was the least expensive of the three hotels we stayed in during our trip out West. It was very clean and quiet. It had a pool and whirlpool that we were way too tired to try out. They don't have a restaurant, so the lady recommended we go down the road to a hotel that did to have a glass of wine and dessert. Considering it was by the airport, I was amazed at how quiet it was. I didn't realize how many people were actually there because I did not run into anyone when we checked in around 4. Though there were plenty of cars out front. Didn't notice until the free breakfast. It was rather crowded then but we managed to find a seat. Breakfast was very good. Out of the three hotels during the course of our trip, we rated this hotel the best. The bed was exceptionally comfy. Very clean. Definitely will stay there again.

"Industrial Accommodations"

4
03/07/2016

this is a clean and nice hotel located in an industrial park west of the Salt Lake Airport. the room prices are good but the access to dining options and Salt Lake City venues is less than desirable. Travel time to downtown Salt Lake is approximately 30 to 45 minutes. If you want to save money on accommodations this is the place. If you want to see the sights, not so much.

"Outstanding"

1
01/07/2016

Great place, large immaculate room with all the amenities and super comfortable beds. Quiet rooms. Many selections in the breakfast area. Friendly staff. Convenient location. If I were to travel that way again I would certainly use this hotel. I would give it a 10

"Good inbetween point"

5
01/07/2016

Upon check-in I was Pleasantly greeted and treated with the Upmost respect. All inquiries were acknowledged and understood. Amy has done a wonderful job!! Great Customer Satisfaction… Highly recommended!! \\ At check-out it was explained that my point balance was sufficient, 20000 points for a free stay, and my credit card fees would be refunded. Later that day, still on vacation and staying in two more hotels after this, I received a rude phone call from management and as It turned out that the balance was not refunded and the points could not be used, Instead of explaining the situation, the Manager was extremely rude.. Very Poor Customer Satisfaction.. I have not been treated this way in any of my stays at Best Westerns. Never even got a name! Make sure if you stay here to ask for Amy… P.S. The Manager of the next Best Western the following day helped me with my points..

"Hotel stay"

5
01/07/2016

The best Western worked great for our short stay to catch an early flight. Great typical breakfast. The rooms were clean and comfortable. We even took advantage of the washer/dryers. I would stay here again.

"Very nice but..."

4
30/06/2016

This hotel was very nice. The breakfast was delicious and the people are very nice, however we found a pair of pants that were not ours in our room under a bench and our thermostat was very temperamental. Its was a very pretty hotel but it has some kinks.

"Better Than Expected!"

5
28/06/2016

I stayed at this facility with my wife, brother, and sister-in-law after a flight from NYS. The staff was welcoming, our rooms were immaculate and spacious. We appreciated the variety of choices at breakfast. Stay here if it fits your travel plans.

"excellent value"

4
21/06/2016

very clean, great staff, quiet location, excellent condition. Free breakfast was not so good - ran out of juices, food items not timely restocked, etc.... service was excellent except for breakfast food service

"Nice visit"

4
20/06/2016

The hotel was clean, but there was a terrible smell when you walked around the hotel...staff was very helpful...little noisy...room was very comfortable and staff was helpful....nice amenities and wifi adequate.

"Nice place"

5
13/06/2016

We really liked that it was still looking new and really clean. Nice place. Service was great. Receptionist when we got there she was really friendly and answer all our questions. Breakfast was really good.

"excellent front desk"

5
12/06/2016

I stay in the hotel just one night for next morning flight. The AC in the room did not work properly. I called fron desk. The service guy came in my room. However, he did not fix it. After I complain to fron desk, the girl came to my room and gave me keycard for another room.

"Great hotel"

5
10/06/2016

Great pleasant staff, quiet and clean rooms, very comfortable beds. Nice pool and hot tub. Places to eat near by. Staff very helpful and giving info on close restaurants. Easy to find and for being near airport you do not hear the airplanes within the rooms. This was a family vacation and worth the stop. Will stay again.

"Clean and Comfortable"

5
09/06/2016

Clean, Comfortable hotel within 5 minutes of airport and 10-12 from downtown SLC. Comfy bed and pillows, toiletries provided. Typical breakfast offerings. I've stayed here before. This is a great option if you don't need a lot of eating or shopping opportunties within walking distance.

"Comfortable and convenient"

5
08/06/2016

This Best Western has a convenient location very close to Salt Lake City airport. The rooms are comfortable and the place is clean and quiet. Breakfast is included. There is a shuttle service from and to the airport. The location is convenient to the airport but it is several miles from the city center.

"Another great stay"

5
04/06/2016

This hotel is close to the airport and has a shuttle. The staff are exceptional and always willing to got the extra mile. This visit we were checking out before the breakfast was open but the employee setting it up ushered us in to take what ever we would like on the shuttle with us and some coffee to get our day started. The same young lady checked us in and out this trip and last and is always so pleasant to deal with. The shuttle driver is always punctual and pleasant. I have and will continue to recommend this property.

"Very nice hotel"

5
02/06/2016

This hotel was very attractive, clean and well equipped. My husband and I especially enjoy having a refrigerator in our room. The television is excellent and the wifi is free, which is very important to me. The staff is friendly and knowledgeable. I would stay in this motel again happily.

"Cold Breakfast"

4
31/05/2016

We always try to stay at Best Western hotels when we travel. We were pulling a patio boat with a truck and the Management was very accommodating in allowing us to park securely. The hotel was very clean and staff accommodating. The only issue was that the breakfast was cold....eggs, meat!! Other than that - no other issues.

"Not a Great Experience"

3
27/05/2016

Although the hotel seems relatively new, it is a little on the dark and dreary side. Of course that could have been in part due to the terrible thunder storm that we arrived in the middle of. We arrived late and even though it is billed as an airport hotel, there was no regular shuttle service. After about 15 minutes, I called the hotel and finally a shuttle was dispatched. The next morning, I had a 5 AM shuttle reservation but it took two calls from the desk to find the driver who finally arrived at 5:40 AM. Turns out he had the van for the Super 8 hotel. Also there was no food available. I certainly will not return. On a positive note, the morning front desk clerk was delightful!

"Late checkout"

2
19/05/2016

I stayed 7 nights. The first day I arrived so late "around 1:30 am". When I asked "begged" them to extend my last day just to perform my prayer "late checkout" to 2:00 they refused. I told them if I stay in Comfort Inn for one night they will grant me late checkout without problems. But I understand now that If I see the receptionist "Indian - originally from India" I will never be be granted any late checkout regardless. Again, In future, if I'm planning to stay in any Best Western or any other hotel and notice the receptionist "Indian - originally from India", I need to check out the next day and move to another hotel. I was surprised when I asked again the receptionist "one day before my departure" for late checkout "2:00 pm", she called the janitor if she can accept late checkout, the Janitor immediately answered "Big No No No we can not"

"Salt Lake Stopover"

4
14/05/2016

We flew into Salt Lake City to drive across Utah to visit Arches and Canyonlands National Parks. The Best Western Plus Airport Inn and Suites served as a good starting point. The hotel is newer and the rooms are clean with beds that are comfortable. The breakfast is the usual Best Western fair. Staff was kind with the exception of when we ask for two extra pillows they said they had only one in the entire hotel. Overall it was a good stay . . . and we would stay again at this hotel if we would come to Salt Lake City.

"Training much needed"

3
11/05/2016

My wife and I stayed here due to the proximity to the airport, parking and airport shuttle. When we checked in we were told that the shuttle left every half hour for the airport. We were up and out by 6am, but we're told that they did not have shuttle service every half hour. The desk clerk called another hotel and we had to wait until their shuttle came out pick us up. The night shift needs some training. We could have missed our flight. Be careful if you stay here!

"Short Stay"

5
09/05/2016

Beds are awesome and super comfy. Breakfast has more options than you can eat. Staff is super-friendly, and it's nice and quiet away from the noise of the city. For us this was a short stay and it was totally worth not having to drive all the way home.

"Just what I needed"

5
08/05/2016

Breakfast was just ok, but staff was friendly and accomodating, room was perfect and value was spot on. My oldest daughter checked in a few hours before us and even though she was not on reservation she was checked in and my other daughter and I ' got in later but despite the hour we were warmly greeted and as valued customers. I like that

"Nice location, near the airport for a reasonable price"

4
06/05/2016

Didn't disappoint for a Best Western Plus. The rooms were spotless as was the lobby area and the bed was very comfortable. The included breakfast wasn't what we usually enjoy at other Best Western Plus locations, but it was OK. A few more choices would have been nice. Could have included more fruits and real eggs. This is the only reason I did not rate this property as a 5. If our travels take us here again we will definitely stay here.

"vacation"

4
04/05/2016

We have always had good experience here. The hotel is clean, has good staff, free breakfast and at a decent price. This is why we come back to this hotel. This has been the fourth time in past five years and it won't be the last time.

"Great place to stay"

5
01/05/2016

The rooms are great, and I love the location. There are also some good places to go for dinner within walking distance. In addition. although it's close to the airport, I didn't hear any planes. I was driving, however, and I loved the easy access to I-80. It's a good base for exploring the city or to use as just an overnight stop. I will stay there again if I'm touring the city and traveling further east.

"Quick Stop"

5
28/04/2016

Arrived one night early for stay in a timeshare and chose this hotel as it was a quick trip from airport. On arrival we were treated as welcome guests and the check in was quick and efficient.Hotel is only 3 years old and still looks brand news. I am a clean freak and found this BW to be spotless. Will probably stay here again.

"Good value"

4
27/04/2016

We stayed here on our trip to Salt Lake City. It is in a good location, close to the expressway exit and is an easy drive to Downtown Salt Lake City and Provo/Orem area. It was cheaper and nicer than staying Downtown. Breakfast and coffee was good. Love those waffle irons and bacon! We did have some troubles with our room. The refrigerator didn't work and smelled bad. We asked for a new one but never got one. The desk chair looks like something from IKEA and fell over while it was sat on. I would stay here again, especially at the prices we paid for the room. It isn't a 5 star place but a solid 3 or 4.

"Attitude of Staff"

2
20/04/2016

The staff are not friendly at all. Whole time I was checking in I had impression that I was a burden to them . The desk chair did not function properly. The towel rack in the bathroom was about to fall off.Breakfast was so so. Hotel need better staff in order to continue the business.

"Wonderful place to stay near the airport"

5
13/04/2016

The Best Western near the airport is quite simply a wonderful place to stay. Very good value, clean, modern and new, quiet, wonderfully comfortable bed, great tv selection, good breakfast offering and fast internet. Staff is very helpful and service oriented to make for a great stay.

"Worst !!!!"

1
08/04/2016

Please don't stay at this Hotel .staff is very unprofessional ,Gentle Men was very rude looked like someone just woke him up . 5 min sign was up on the front desk but no one showed up until 20-25 mins, he came back he was so Grumpy. This Hotel Charge you extra money to hold your package or luggage no other Best Western charge you extra fees like this hotel does.BIG NO NO NO ... we walked out didn't stay at this hotel .

"Great hotel"

5
04/04/2016

Good hotel, clean, good location & good price. Came to SLC for the snowboarding, less than an hours drive to resorts, location & price were perfect for what i needed. The indoor pool & hot tub were great. Amy at check in was friendly, helpfull & always had a smile on her face. Will definitely stay here again, enjoyed my stay.

"Birthday Trip ruined! "

2
02/04/2016

Our family planned a birthday trip for my Dad. All was going well until we arrived at the hotel to check in. We had made reservations well in advance of our trip. Upon arrival, we were told that the type of rooms we booked were unavailable. We were asked to have a seat and wait for the Manager for 15 minutes. This drug on for an hour with many other guests arriving and checking in without any delay. We had to cancel our dinner plans. We finally got checked in and made arrangements for the hotel to take us to the airport to catch the public train to get to the Jazz game. We were told we would have to take two shuttles due to the size of our group. Our first group arrived before the designated time and the front desk informed them that we were scheduled for the morning shuttle. Are you kidding me????? They did try to hurry to get us over there; however, we were late in arriving at the game. Total chaos!! The accommodations are nice if you can get a room!

"Great stay "

4
30/03/2016

Went out there to go snowboarding the hotel was very reasonably priced staff was very friendly and helpful rooms clean.. Would stay there again when I go back. Very close to the airport which is a plus has a free shuttle to and from the airport.

"Good hotel close to the airport"

4
28/03/2016

I was in the area on business and stayed at the Best Western Plus Airport Inn. Check in was easy and I was given a complimentary room upgrade. My room was very large, was nice and clean and had a comfortable bed. There was an indoor pool, which I did not use, along with an exercise room which I did use (1 treadmill, 1 stationary bike, 1 elliptical machine and a weight machine). Breakfast was adequate and had the usual BW items. My one complaint and the reason for 4 stars instead of 5 is the poor performance of their wireless connection. My laptop initially had trouble even seeing the connection and once found I could connect, but the connection was slow and would randomly drop (signal strength was weak to fair). On my last night there I got so frustrated that I switched to the wired connection and it was so much better. However, if you have devices that can only connect via the wireless, then you'll have problems. If I'm in the area again, I might stay here again, but the poor wireless performance would make me hesitant.

"Clean, average Best Western"

3
23/03/2016

As always, Best Western's have been very clean and that is #1 with me. I'd rather sleep in my car than stay in a dirty hotel. I had requested in my reservation and again upon check in, to be on the top floor as I cannot sleep with pounding feet above me. The front desk clerk would not accommodate me. I was put on the second floor and as always, had children running above me.. Breakfast was terrible, hockey puck fake egg omelets and not much more... Won't stay here again

"Excellent motel to stay in."

5
21/03/2016

We have stayed at this motel several times, our first choice when going to Salt Lake. Never been disappointed. Always been well taken care of and fast checkin and checkout. Quiet and plenty of easy parking.

"Great hotel!"

5
19/03/2016

Great breakfast, staff was VERY helpful and friendly upon check in and when we needed a razor. Nice location with quick access to downtown SLC. Rooms were very clean and modern. Only issue was the room WIFI was not very strong. Nothing you can do about that when everyone is downloading movies!

"Great Value"

5
17/03/2016

The staff was amazing. The hotel was beautiful, clean and handy with the airport shuttle. Much better quality than one of those "airport hotels" that we've all been to. I will definitely stay here again.

"Great Staff!!!!"

5
14/03/2016

Wonderful Staff very well trained and professional. Comfortable beds and the indoor pool was awesome. Our whole family has been treated as a family by ziza, Amir and Sonny. we will definitely come back and stay at this Best western only because of the wonderful treatment.only one concern was T.V channel shifting takes longer.

""Pleasant Stay""

5
13/03/2016

Amy was nice at check inn. I had really pleasant stay at this hotel. I wasn't able to use pool but other than that everything was good. I would definitely stay again. Room was quite and clean. Start your day with amazing hot breakfast. Close to airport and highway.

"Not bad"

4
13/03/2016

Very clean hotel, friendly staff. The breakfast, internet and sink faucets were lacking. It was nice to have a warmer pool than most hotels. Would have enjoyed breakfast more if the eggs had been scrambled and better bacon

"Comfortable"

4
08/03/2016

This was a very comfortable and nice place to stay.. The only complaint that I had was that we were very rarely able to conect to the free wi-fi and ended up using a lot of data. My husband was there on business and my son and i were there to relax. We wanted to use the wi-fi but ended up mostly using up our data. the TV was slow for change channels. We don't have cable at home so were looking to watch some TV and were really limited broadcasting, also. Hardly anything to watch.

"Close to Airport"

3
04/03/2016

This hotel is fine. However, the staff is nonexistent. When you try to check out, no one is around to man the desk. This happened to not only me, but to another customer. The front desk has no one around. This is my second stay here, and the same thing has happened twice to me. The employees like to socialize, so there is not much help. This hotel is a self-service type of hotel. You have to go in search of employees if you want help. I have had to walk the hallways to find an employee. This is not a good practice for a business. Breakfast was your basic waffles and eggs. The bacon was extremely under cooked. Apples were red delicious -- bland and no greek yogurt.

Tom P, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank You for completing a review of your stay for the Best Western Plus Airport Inn & Suites in Salt Lake City, UT. We were sorry to hear of the situation that you and other guests encountered during your stay that the staff was nonexistent. We strive foe excellent service and ae disappointed in what you experienced. We will use your feedback and comments to train our team and staff. Thank you again,

"Great Staff - Comfortable Room"

5
03/03/2016

Stayed here for a night layover, and the room was clean, comfortable, and quiet. Breakfast was good, but very busy. The hotel was sold out the night we stayed and there was not enough room for everyone to sit. The staff was keeping up on breakfast and it was good. The room was quiet which was great for a night sleep

Tom P, General Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest, We greatly appreciate you taking the time to complete a review of your stay at Best Western Plus Airport Inn and Suites SLC, UT! I deeply apologize for not having enough room for everyone to sit in breakfast area.we appreciate great members like yourself. Furthermore, we are happy to hear your accommodations were comfortable,clean and met your needs. Thank You and please come see us again! Best Western Plus Airport Inn and Suites, SLC,UT

"Better breakfast and pillows"

3
03/03/2016

We usually stay at Cottontree Best Westerns when in Saltlake decided to start staying at this Best Western when in the area but our past 2 stays haven't been that great. Not sure what language they speak but it should be English when guests are around. Isn't very professional when I can't understand what they are saying. The pillows have been bad, always have to get extra. At breakfast, the bacon is always raw. Even after I tell them everytime I eat there. May start staying at Cottontree Best Westerns again.

"A Hotel to Avoid"

1
01/03/2016

I have often found great value at Best Western Hotels, but this was an exception. Most of the staff at this hotel appear to be unqualified and do not communicate with each other. The shuttle service was unreliable, the pool facilities had heating issues, some of the room furniture was broken, I was given a room that was already occupied; I never got my wake up call, and those are only some of the problems I experienced during my short stay.

"Great Stay"

5
29/02/2016

Located close to the airport and rental car companies. We needed a room for the night on our way to Park City for ski trip. Call the 800 number an reserved the room at the last minute no problem. The hotel staff was very friendly and helpful. The room was Clean and comfortable. The cost of the room included breakfast. The breakfast included the usual waffles, cereal, toast, bacon and eggs.

"Convenient to Airport"

5
27/02/2016

Convenient to Airport, staff was very friendly .Room was very neat and clean comfortable bed and had great amenities., breakfast was ok it might be good idea to get different varieties . Very nice hotel and would recommend to everyone.

"Easy and accessible"

4
24/02/2016

Conveniently located next to the airport so was an easy start to my day. Nice to stay out of the downtown when don't want to deal with finding a place late in the day. Quiet and clean. Nice fitness center, reasonable quality breakfast. Will definitely stay here again on my quick trips into town.

"Makes me sad to say this"

2
22/02/2016

Up until this stay I have always had great experiences with Best Western Plus. This was definetely not the case this time. The lady who checked us in seemed disinterested and bothered by our presence. When we got to the room we discovered that there were no drawers in the night stand, just metal brackets on the side where drawers should slide into. The ottoman had been colored on with some kind of sharpie marker. Looked like a child from a previous stay. I will stay at a Best Western Plus again, just not this one.

"great customer service!"

5
19/02/2016

Our flight left EARLY (5:30am) and we were bummed that we were going to miss breakfast. The employees made sure we had access to yogurt, fruit, coffee and milk and our shuttle got us to the airport on time. Thanks, guys!

"Close to airport, very clean and Updated"

5
17/02/2016

This hotel was one of the most affordable in the area and is one of the cleanest, most up to date and friendly places I have stayed. Nice pool and great FREE breakfast! I will stay here next time I'm in the area.

"Decent, but lacked on daily housekeeping"

3
15/02/2016

This was a decent hotel for the price and location. They offered a free, hot breakfast in the morning. Rooms were as expected. If it weren't for the bed being made and fresh towels, I would not have thought our room had even been attended to. Bathroom was in the condition we left it and floor was in need of vacuuming.

"Incorrect Billing"

1
09/02/2016

There was an incorrect billing when I stayed here and called the hotel 3 different times and asked for a manager to return my call with no response. I ended up calling the Corp office to open a file for this as well as dispute the charge with my credit card company.

"I do not recommend to stay this hotel."

1
23/01/2016

Because, two days staying, WiFi was not working and Room was not clean. Poor breakfast service and rude staffs.Left twenty times message to the general manager to return my call but never did not call me.Finally talked an assistant manager and told me if I do not like service than next time do not come back the hotel.

"Clean"

4
22/01/2016

Clean hotel located just a few miles west of town. Easy to get in and out of, not filled with busy urban traffic. Run by a family who really cares about keeping a quality hotel up and running. Would recommend to anyone needing a good night's sleeping SLC.

"Never again"

1
17/01/2016

The property is newer and in a very convenient location for a weeklong business meeting I was attending. Parking is pretty tight in the parking lot for larger vehicles but I was able to get a place. Check in went smoothly with my online reservation. Room was OK with a comfortable bed. Heater in room was not working. I called down to front desk and clerk acted like I was an idiot that didn't know how to work a heater. Not much help there. I did get it working by unplugging and plugging it back in, resetting the computerized control. After getting the heat going I tried to get on the WiFi to check some emails. No go. Over the next three days I inquiried repeatedly about WiFi and got increasingly arrogant and rude responses from employees. Apparently their system sucks and they have very poor support from the company that services it. I got myself in a trap because each day as I left I was assured it would be fixed that day. Each evening when I returned it was after check out time and WiFi still not working. I was denied late checkout, and chose to not escalate until the last night of my planned stay when I had finally had enough. Desk clerk would not refund the charges I had paid, but I was so upset I didn't care and figured I would fight it out. Night auditor did credit me for the last night I didn't stay. WiFi being broken is one thing, but having desk staff be rude and arrogant about it is completely unacceptable and indicative of poor management. I predict this property will fail and be taken up by another firm who understands the meaning of customer service. In any case, I will not be returning.

"WiFi Outage TWO DAYS!!!"

2
14/01/2016

The WiFi was out for two days and the hotel staff did not appear to be working on a quick solution. In addition the front desk had quicker answers on how the customer was wrong than how they could help the customer to be accommodated during the inconvenience of the WiFi outage. Really is it that costly to print out a receipt if the traveler was forced to prepay and needs a receipt for his or her records. There are other Best Western properties in the Salt Lake area.

"dim, but friendly"

3
11/01/2016

If you don't carry your own lighting, consider looking elsewhere. The room was dim. Door switch turned on a single dim bulb at entry...had to get flashlight out to go to bed area to turn on more lights. Staff friendly and helpful. Door locks are NFC/RFID based, not vulnerable to common hacking attacks, which is nice. But, they have trouble making key cards that work. One guest came back to desk three times (while I was waiting to checkin) to try to get a working card. Of my two cards, one worked, one didn't. No spare blanket in room. Pillows were very thick, I ended up using a towel as my pillow ... I don't *want* my head 8 to 10" from the mattress! Bed/mattress mounted on tall metal posts you can accidentally kick and hurt yourself on ... and they make the bed too high to comfortably sit on. Sheesh ... some other BW have proper height beds with spare blankets, variety of pillows, and foot-safe installations.

"Perfect quick stop after a late flight"

5
10/01/2016

I wanted a hotel close to the airport, since I was getting in late and did not want to drive in bad weather at night. This was nice and close. I was able to use my BW Rewards Points to get a free night. The hotel staff was friendly. The room was clean and comfortable. The breakfast was more than adequate. I am so glad I chose this hotel.

"Very pleased"

4
07/01/2016

Hotel was very clean and in good condition. Service was great. Minimal wait for shuttle to/from airport. Had all the amenities we needed. Only one night stay and early check-out, so didn't get to eat the breakfast; but were offered a complimentary breakfast bag to take with us (water, yogurt, apple). A noticeable distance from airport and other attractions, but that helped eliminate noise. Our stay was very quiet and pleasant. Some good places nearby to eat.

"My recent stay at Best Western PLUS Airpot Inn"

5
06/01/2016

For what we paid, an incredibly nice motel. Lots of amenities. Great breakfast offered. Easy check in and out. Only problems is that right after getting into our room, we found a sock on the floor at the edge of one of the beds. Also, in the breakfast area, the tables have legs that stick out and you almost always hit your knees on them when trying to leave the table. And the edge of my mattress tended to sag. If you got too close you could roll off.

"Comfort and convenience"

5
01/01/2016

This hotel is clean and neat and so convenient to the events of the city. Always greeted by a friendly and helpful staff. It's a direct and easy route to anything you would want to do. It's in a quiet area so that's a plus during busy holiday times. We look forward to coming back when possible.

"Great!"

5
31/12/2015

Everything was perfect! Rooms were nice and clean and very comfortable. We enjoyed the breakfast bar in the morning. Hotel as quiet and modern. We would highly recommend this hotel. You won't be sorry!

"I have never had such a horrible experience as this stay."

1
23/12/2015

It is a BEAUTIFUL hotel. However, it was one of the worst stays I have ever experienced. The room was small. I have had basic rooms larger than the "suite" I was in. The TV would not work. I asked for pool towels and was told "There are none. The washer wasn't working" The wifi did not work. I asked for an extra blanket, only to be told “there are no extra blankets”. Later when my TV worked, there was no cartoon, Disney or any child friendly channels at all. The room was dirty. Spills in the hallway stayed over 24 hours untouched. At check out I noticed that my bill was wrong. The $25 voucher I had was not credited. I explained this to the employee and he took down the number and said he gave me a credit. Now that I am home, my visa has 2 extra charges for $25. So not only was the first charge $25 too much, but I was over charged an additional $50. Again, I find it disappointing since the hotel overall is beautiful. I can see a disconnect with management. There is an obvious “minimalist” feel to the amenities.

"Nice overnight stay"

4
22/12/2015

Chose this place because it was close to the airport since I was landing pretty late. Also, the price didn't hurt either. I don't know why this place received such avg. ratings. Parking lot was full by the time I checked in. Would have liked it if the hotel was closer to the other hotels instead of out by itself. The lobby was clean and the breakfast area was right next to the lobby. The room was a nice size and very nicely acquainted and clean. My only complaint is the bathroom. It's so small inside and with the door opening towards the toilet, I have to take a star away for that. Will be very tight if there are 2 people in there. Would have liked to have an outside sink. The bed was very comfy. The breakfast itself is pretty standard. Omelette, bacon fruits and pancakes. Not the best in the world, but will get you through the day. And of course, you can't complain because it's free and will save you at least $10 compared to going out to Denny's or something breakfast spot. This is not my first choice if I come back due to the location, but in a pinch, I wouldn't mind.

"Great Value"

5
21/12/2015

Overall satisfied with this place. Had one night that fellow guests got a little loud late at night and the walls seemed kind of thin, but it was only a short time. Beds were very comfortable. The breakfast was fine. Overall would have no problem recommending this to someone.

"Would not return to this hotel..."

2
10/12/2015

A family member booked a hotel room here for my husband and I because of the airport shuttle that is included with the stay. The well-appointed suite appeared to be very inviting, but after filling up the whirlpool tub, getting inside, and turning on the jets, it was obvious that it had not been properly cleaned\\sanitized. The tub was full of disgusting, slimy particles. Went to shower off the filth and had barely any water pressure in the shower. Breakfast in the morning was average...nothing special. Upon our checkout the next morning, we informed the young lady behind the front desk about our"whirlpool" incident. She excused herself to go and get a manager, brought her back to the front desk, and we repeated the story. Got an apology, but that was it.

"Great place to Stay for Business"

5
09/12/2015

Great Service, Friendly Staff, Close to Everything Downtown. The breakfast was good. Kids enjoyed the pool and fitness facilities, bed was comfortable, and internet worked perfectly all through our four day stay.

"Do not be fooled by the pretty pictures. "

1
09/12/2015

The lobby is pretty but buyer beware. Very disappointed in this place. I have not stayed in a Best Western for several years. They tend to be run down and dirty. However, this had great reviews and a great price. We stayed here three nights and it was a typical Best Western. It is official; I will not stay in a Best Western for several years again. The bathroom had peeling paint. See the pictures I uploaded. Not just a little maintenance issue. It was in several places in the bathroom. When they fixed the towel rack, they just patched it up; they didn't even bother to repaint the patch work. Wifi was a joke. Every time I closed my iPad or it turned off, I had to resign in; full login and password. While I was on the wifi I would get lost signal notices as it would come in and out. As I mentioned we stayed here three nights. And during that time I had to have my keys reprogrammed three times because they would not work on the outside doors or my door. Two times I was locked out on the side of the building and had to walk all the way around to the front to get new keys made. They would only leave two towels for four people. I asked them about it and they said that wasn't supposed to happen; they gave me two towels and said they would take care of it. You guessed it. The next day they gave us two towels again.

"Slat Lake City, UT"

4
07/12/2015

Excellent choice if you need to stay close to the airport. Price is fair for the value you get. I always enjoy warm breakfast and BW always have it. This time my room was on the 1st floor in front of the pool so I was a little noisy

"5 Minutes from SLC Airport"

4
06/12/2015

Courteous staff, and the property was in good condition. A good representation of their Best Western Plus product offering. Seemed like the rooms were a little smaller than the Hamton Inns, but this is a similar type product.

"Nice clean & Neat"

4
30/11/2015

I was staying in SLC for the first time and booked Best western hotel. Good hotel total non smoking property. It has a small gymnasium and an indoor heated pool. Check in and check out was fast n easy! The receptionist Rose, Ziza, Ravi was very friendly and helpful. I would stay there again....

"Pass the buck"

2
29/11/2015

Alysia was very helpful in my checkin. the fist room (330) she gave had someone's personal item in it and she very quickly gave another replacement (room 230). The towel rack (room 230) was coming off the wall in the bathroom. I reported to the front desk every morning I was there (Thursday to Monday) and also the cleaning staff in the hallway. The front dest staff would tell me I had to tell the manager when he gets in around 9:30am and I never got in touch with him.at checkin,

"BW Airport Salt Lake City UT"

5
24/11/2015

Great Best Western to stay at with first class service and very clean bedrooms. I have been staying here since it was built and would not consider another hotel in Salt Lake City UT. Staff are friendly and very helpful.

"VERY Nice, Clean and Comfortable"

5
18/11/2015

I went out of my way to stay at this hotel near the airport and very pleasantly surprised at the cleanliness and quality of this hotel. I highly recommend anyone to stay here. Nice comfortable clean room and bed was clean and just right for comfort. Breakfast was the usual microwave bacon and artificial eggs and cheese, But coffee, cereal, fresh fruit, yogurt and breads so your not tied to a hot breakfast if you don't like artificial.

"Quick In-Transit Stay"

4
15/11/2015

Booked through Hotwire, and weren't disappointed. We had a late-night arrival from the airport and checked in without any issues. The room was comfortable and clean, and the continental breakfast in the morning had the standard selection of options. Check-out in the morning was fast and easy, and we continued our Utah adventures.

"Best value around"

4
14/11/2015

It may be a little off the beaten track, but I actually kind of appreciate the peace & quiet. It is easier to access from Exit 113 (5600 west) than from 114. Free wifi and breakfast included. I'LL BE BACK!

"A mess of a stay"

2
10/11/2015

My daughter and I have a mother-daughter date at this hotel 3 years running. From last year to this year, the quality of our stay went way down. The paint was peeling from the bathroom walls. We visited the hot tub at 8PM and it was colder than lukewarm. We had to wait until the staff was available to get it going again. The refrigerator didn't work that well and was unstable. There were no instructions on how to use the tv. And the internet? Pretty much spotty and hardly there. I had to use my phone data to watch netflix with my daughter (hotspot). The upside? I could not fault the staff! They were friendly and very, very helpful!

Tom P, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Thank you for completing a review of your stay for the Best Western Plus Airport Inn & Suites in Salt Lake City, Utah. we were sorry to heat of the situations you encountered during your stay. we strive for excellent service and are disappointed in what you experienced. we hope you stay with us in the future so we can provide you with better stay. Thank you

"Excellent choice near airport"

5
05/11/2015

Very close to airport , yet far enough from flight patterns to be extremely quiet. Easy to get to from Interstate 80. Clean and functional room. Good value for the price, which was great compared to others nearby. Desk clerk was efficient, friendly and willing to provide recommendations for places to eat. Two restaurants within walking distance. If one has a rental car to return, there is gas station 1/2 block from hotel for the final fill-up before the 3-4 mile drive to rental car return. I'd easily stay there again if I needed to be near SLC airport!

"Couple of dislikes"

3
02/11/2015

If it weren't for a couple of items I would rate this higher. It is a fairly new property in good repair with a decent indoor pool/hot tub. The issues were 1-They have gone to a soap dispenser in the bathroom. It is attached to the wall and there are no bars of soap or bottles of shampoo. The products in the dispenser were cheap and wouldn't lather. Come on guys how much do you save with this set up? 2-The elevator is access on each floor through a standard size room door. Tough to get the luggage cart to go through. 3-Needed to make a note and there were no pens anywhere in the room. 4-There were small kids who were related to the manager running around the hotel, on the gym equipment and in the pool. On the positive the breakfast was good.

"Nice new hotel"

3
22/10/2015

I booked a night here on Price Line and got a pretty good deal. the hotel was very clean and well cared for, the staff was very friendly. The room was very comfortable the bed and pillows were comfortable the TV was nice the Wifi was a little slow. I would stay here again. I got to the hotel pretty late around 11:30 the parking lot was full, the front desk said I could park on the curb. I was a little worried about somebody backing into me. Outside of that it was a great stay.

"Retirement visit"

3
20/10/2015

The hotel was a bit hard to find but clean and pleasant. Since the facility was relatively new the room was quite nice and quiet. The breakfast was somewhat lacking. The exercise facility was a bust as nothing worked properly.

"Pleasant stay and protein breakfast"

4
19/10/2015

I wanted to be by the airport and this fit the bill. It was a nice room with a comfortable bed. I'm not used to Direct TV so i had to work at finding the channels I wanted, bu the selction was reasonable and I was able to sort it out. I really liked that it offered eggs and bacon for breakfast rather than just carbs, carbs and more carbs.

"Nice property easy to access and convenient to airport"

4
18/10/2015

We stayed at the end of our trip as we were flying out early the next morning. Very clean property, good room and bed, good included breakfast. The only down side is the restaurants in the area, at next door motels, are ok but not great. It is however very close to the airport and we would stay at again.

"Excellent location and value for money"

4
18/10/2015

We have chosen this hotel twice due to its location and value for money overall and especially for the friendliness of the personnel! Excellent WIFI and complementary bfst as usual with BW are a plus>

"Clean and comfortable, nice staff"

4
15/10/2015

The hotel has shuttle bus to and return the airport, a nice place for passing-by. Room is clean and bed is comfortable. Hotel staff is quite nice and very helpful. They help me to cancel the other room booking successfully without any penalty. Breakfast has many choice with good quality. Laundry service is quite cheap. I just want to say it's a good deal for the trip.

"Gracious Staff Knows Hospitality"

4
13/10/2015

We had a problem with our room assignment, as far as location was concerned, and we were quickly and pleasantly changed without argument or excuses. Our room was appointed correctly, and our sleep quality was good. We had to leave very early in the morning, and were wished a safe journey and given accurate directions to the airport by the night clerk upon our departure. Best Western Plus has an exceptional brand and the little extra you pay is well worth it. Our stay was fine in all other respects.

"Bad experiance-this trip"

4
09/10/2015

We have stayed at this hotel several times before, you could not ask for better proximity to the airport, which is why we chose it. Usually the stay is nice, quite rooms, hallways, nice breakfast & courteous staff. We have a routine to not arrive at the hotel till later in the evening so not to spend a lot of time in the room. Unfortunaly our last trip was a disaster, the elevator was broke upon arrival & not fixed in the a.m. when we left. We had to make several trips with a weeks worth of travel up 2 flights of stairs (of course no 1st floor rooms available) & thank goodness we were not on the 3-5 floors. In addition we were not told it was broke till AFTER we had checked in. You would think there was a maintenance person on call for situations like this. I have called my travel agent to give her a heads up for future booking she may make.

Tom P, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to write a review of your recent stay. I deeply apologize if our elevator may have caused you any inconvenience. Please be assured that this concern will be looked into. I am confident that a resolution will be reached in order to make your future stays more comfortable. Thank you again for your feedback and I truly hope you will allow us to host you again. sincerely,

"Bob"

1
08/10/2015

This was the worst hotel I have ever stayed at the elevator didn't work they gave me a plunger to flush the toilet chairs were all broken in the room people at the front desk Didn't seem to care I would rather sleep in my car and stay there again

Tom P, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Bob, Thank you for completing a review of your stay for the Best Western Plus Airport Inn & Suites in SLC, UT. We were sorry to hear of the situations you encountered during your stay. Our goal is to provide excellent service and are disappointed in what you experienced. We hope you stay with us in the future so we can provide you with a better stay. Please contact us directly with any other information you would like to provide. Sincerely,

"Great Hotel"

5
07/10/2015

We have stayed at this Best Western everytime we go to Salt Lake. Clean rooms, comfortable beds and a great breakfast. It is in a quiet area but about 15 min to any conveniences like groceries stores, Walgreens etc.. there is a gas station very close.

Tom P, Manager at BEST WESTERN PLUS Airport Inn & Suites, responded to this review
Dear Kim, Thank you for your feedback. we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. we appreciate your high score in quality, rooms, location, service and cleanliness. Sincerely,

"Best Western SLC Airport"

5
07/10/2015

Check in was quick and all was good until I attempted to turn on the TV. Someone had shut off the power strip for the TV, Direct TV receiver box, and refrigerator, It then took 10 minutes for the receiver to download required information in order to watch TV.

"Re-enter wifi password"

3
04/10/2015

Standard business hotel. Very clean, comfortable beds. Professional staff. Room was very well appointed, bathroom is small though. Very safe and convenient to entering SLC from the west. The Wi-Fi kept requiring password entry. That is very disruptive when checking on business concerns. Stable Wi-Fi is a business need. It is a core requirement for a hotel like this. Personal dislike; shower, lotion and soap dispensers in the bathroom. Public washroom feel.

"Comfy bed, struggles with room key"

3
03/10/2015

The fancy room key card did not work most of the time. I had to keep trying over and over, for an average of three times each time I went in the door. It did not work for the pool door. The breakfast had no waffle machine, which seems to be standard now everywhere else. Had good bacon but the eggs were fake. The pancakes were pale and unappetizing. The bed was very nice, and there was a small fridge. I liked having shampoo dispensers rather than individual small bottles.