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Best Western Hotel St. Louis Inn, Saint Louis

4.0/5  - basé sur 894 notations.
6224 Heimos Industrial Park Drive, 63129-6300, Saint Louis, United States - See map

Welcome to the Best Western® St Louis Inn. Our 100% non-smoking hotel is just minutes from downtown, this St. Louis, Tripadvisor 2014 Certificate of Excellence Hotel is perfectly priced and located near everything you experience while in the ST Louis, MO metro area. The Best Western® St. Louis Inn is conveniently located just minutes from St. Louis' best and most exciting attractions. Catch a St. Louis Cardinals® game at the Busch Stadium, visit the world-famous St. Louis Gateway Arch, explore shopping and dining in historic downtown St. Louis, take the whole family to the St. Louis Zoo® and the Mark Twain Boyhood Home and Museum, tour the Anheuser Busch Brewery, or just relax and enjoy the many annual festivals or daily attractions at Forest Park. The choice is yours when you stay at this St. Louis Hotel. Vatterott College® is also nearby, making this St. Louis Best Western perfect for those visiting students or touring campus. Just one stay at the Best Western® St. Louis Inn, and you'll fall in love with this St. Louis hotel's unbeatable value and comfortable accommodations, each room features cable satellite television, free wireless high-speed Internet access with 50MBPS upload and download speed, and all the comforts of home. Other premium amenities at this hotel include a complimentary full breakfast, an indoor swimming pool, on-site fitness center and guest laundry. Small pets are welcome, too! For those staying on business, the Best Western St. Louis Inn also offers full business services, meeting and banquet facilities accommodating up to 100 people, and a close proximity to area businesses like Convergys Corporation, ABM Corporation, 7-Eleven® Division Headquarters, Caduceus Corporation and railroad projects. Get ready for the best St. Louis hotel stay around with the Best Western® St. Louis Inn, consistently rated well among reviewers. Book online and save today at this exceptional Best Western® in St. Louis.

Best Western

Hotel St. Louis Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 896 guest reviews
NOTE ISSUED
Excellent
352
Very Good
312
Average
131
Poor
48
Terrible
53
REFER TO NOTICE
Business Business
84
Couples Couples
255
Family Family
394
Friends getaway Friends getaway
69
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent hotel staff, inspiring experince of looks all around"

5
02/08/2018

This is an excellent hotel which I encourage you to book. The best price is throught their website not ohter places online that say their cheaper like bookings.com, hotels.com, expedia etc. Their webstie gives you 4 options when you try to book a room.

"Horrible Night"

1
30/07/2018

The lobby looked great upon arrival. Then, I was checked into a FILTHY room in the basement next to an unsecured exterior door (kept open with a rock that I kicked away and was there again the next time I went out). The room had stains on the furniture, floor, and walls. Sheets did not fit bowed mattress, damage on walls patched but not painted, safe duct taped. Smelled VERY strongly of cigarette and marijuana smoke--A LOT OF BOTH! Initially, the man at the front desk offered to bring some spray to deal with the odor. Really? Literally, the smell was so bad that my daughter and I developed sore throats and stuffed noses...in less than 30 minutes. We were finally moved to another room which was better, but still unacceptable (everything looked worn and kind of grungy). The lady at the desk in the morning was very understanding and refunded part of the rate (I would have checked out the very same night, but there were no other rooms available in the area). Never, never again will I stay at this hotel.

"Best Western St. Louis"

2
29/07/2018

Will not return to this particular best western... Had an indoor pool, but it was dirty. Was not overall impressed with the staff... The Breakfast Lady was very nice.... should have gotten her name because she was your saving grace.

"Trying but not hard enough!"

1
23/07/2018

The police were there when we arrived. As I checked in I was waiting on a staff member to give me any indication of why but never received any reason to be worried or relieved. The staff were great overall but the room was TERRIBLE! The carpet was coming up, and there were stains on the floor, ceiling, wall, and curtains. The bathroom looked as if it had been renovated relatively recently but obviously by the lowest bidder. We were on the bottom of the 3 floor building. We heard every step of anyone who walked down the hall and in the rooms above. You could hear every door open and shut. Walls are paper thin. You could hear conversations in the room next door and in the hallway. The breakfast was ok but the breakfast area was so small and crowded there was no point in going. The beds were extremely uncomfortable and the shower head was hanging on for dear life. The elevator was really slow and struggling. The parking lot was well lit but the place was on a dead end road right by a business. I was not happy to pay what I did for this place. I would not stay there again. I do NOT recommend it for any family.

"Yucky"

2
21/07/2018

I had high hopes for this place. I was disappointed. The elevator quit during our one night stay. To get to our first floor room, we had to go outside because the interior stairs only go up. The windows in the swimming area needed a good cleaning, but the rest of the pool area was in pretty good shape. There is a kiddie pool, not a hot tub. There was a big, dirty spot on one of the chairs in our room. It looked someone had a spill and just pushed the chair in and left it. We saw dirt in the corners of the tiny bathroom and there was also hair here and there. The breakfast staff was friendly and there are a lot of options in the morning.

"Staff was very accommodating to our large family."

5
12/07/2018

We had several family members coming in town for a funeral and the staff was wonderful to help arrange a block of rooms, etc. Room were clean, beds were comfortable. We have since stayed here again and it was great. The desk gal (Jennifer) remembered us - I thought that was nice.

"Very Good Hotel"

5
09/07/2018

We were just travelling through on our way to Texas and were pleasantly surprised by the hotel and it's staff. Very clean hotel with a good breakfast and great staff. I would recommend this hotel if you are travelling to or through St. Louis.

"Yikes!!!"

1
01/07/2018

So scary! Thought we'd save $25/night by staying here. We were so wrong! 1st room had wobbly beds-like going to crash to the ground when my kids jumped up to get on it. Thankfully we realized it before anything happened. The room also clearly was a smoking room previously. They have not done a good job cleaning it out. I didn't want my children exposed to that nightly. We gave them the benefit of the doubt bc the hotel was so full and asked for another room. 2nd room we were given wreaked of mothballs after passing another room that had the smell of pot wafting out from it. We couldn't handle the strong smells so we asked to cancel our reservations & went elsewhere. The staff was the saving grace at this hotel. They were friendly, helpful, understanding & apologetic. The rooms have the sink/vanity in the main room shining out to the beds while the toilet & shower are enclosed in a separate room. I know this would be fine for some. It was unacceptable for our family with little ones. Just beware... There are several hotels near Fenton that are similar pricing with such better care of the rooms. It's worth the extra time to drive further!

"Just okay"

3
25/06/2018

Hotel is okay for a quick one-night stay, wouldn't recommend much past that. Room was relatively clean (except for the Cheerio on the floor). Phone had wire cut, but guy on duty was very quick to repair. Rest of staff were not very friendly. Some a/c covers were gone or falling off outside. The trash receptacle at front door was overflowing. Breakfast was o.k., nothing memorable.

"Needs better housekeeping"

3
24/06/2018

When we checked into our room, the first thing I did was go to the bathroom because it was a long drive. There was a dead fly stuck to the floor that had obviously been there a while. And the toilet had some poop stuck to the wall, which indicated to me that they didn't take a lot of time to make sure it was clean. Not a housekeeping issue, but the bottom of the tub was so slick, I was afraid to take a step for fear of falling. Maybe some rubber adhesive ducks are in order. ( Big Bang reference ) Otherwise, it was your average hotel.

"Really nice hotel ^ good staff"

5
20/06/2018

Upon arrival some 2 hours early we were checked in with ease & nothing was too much for the receptionist. The room was spacious, fresh smelling, clean & tidy. It was well appointed with all the usual items, hair dryer, fridge (a must in the hot weather), coffee facility, etc. Breakfast had all the usual Continental offerings with some hot food too including hot pepper omelettes which were really nice. The only slight issue was that the WiFi was a bit slow & unstable but it's only a small issue. Overall a great overnight stop.

"great place"

5
19/06/2018

Very good place to stay for the price. They serve a hot breakfast, Have an indoor pool which is not very large but ok. The room and bathroom was clean and the staff were very nice. They have also a small exercise room.

"Very nice for the price & area"

5
23/05/2018

Excellent hotel for the price. Staff was terrific, room was quiet & amenities clean & functioning. Only complaints were small (had to go to 2nd floor ice machine because 1st floor wasn't working, & bathroom fan didn't work). Didn't use pool. Breakfast was very good.

"Plenty of problems"

1
16/05/2018

Check in was slow, limited staff seemed to be available. We were given a room and as soon as we opened the door, we discovered that it was either still in use or hadn't been cleaned after check out, even though it was after 7pm. The TV and lights were on, there were towels on the floor, garbage around the room, and unmade beds. When we told the check in staff, we weren't even offered an apology, just a passed blame and that the cleaning lady

"Stay away"

1
16/05/2018

Toe nails in the hot tub, urine on toilet seat, dirty pool, weird looking used face towels laying in hallway. This place was terrible. Stay away. We had to be moved to 3 rooms before we found a clean room. There was hair on one toilet seat, food on the bed. Iron leaked water all over my shirt. Hair dryer started to smoke when turned on. This place was sad. It ruined the excitement of getting a room with a jacuzzi.

"Tired old place"

1
14/05/2018

It is clear that the hotel is old and worn and in need of renewal. The lobby had a peculiar jumbled atmosphere and the hallways were worn and scuffed. The room had an odd metallic smell like the remnants of stale cigarette smoke. The evening receptionist gave a poor impression. He was not very engaging, avoiding eye contact and greeted me with a rather brusk manner. I introduced myself and said I had a reservation, he barked back "can't hear you", and was half turned away from me in a not at all friendly manner. However the woman receptionist in the morning was trying very hard to meet customers and was very pleasant when I told her we were checking out - even though there was clearly a lot going on she made a point of looking me in the eyes, smiling thanking me for my reservation. That's all it takes. Redecorate, service the equipment in the room and if you include a coffee machine, why not include some coffee too? The fridge in our room was leaking water and was barely working kind of grubby and just old. The breakfast was dreadful. over cooked, greasy and rather unhealthy overall. There was a broken yogurt dispenser, which an employee seemed to take too long to service and even after this it still didn't work. The only options for yogurt from the broken dispenser and the fridge were sweetened flavored yogurt – all very bad. It is really not acceptable these days to still be using disposable cutlery and plates. It is unpleasant to eat with these things anyway aside from being terribly wasteful. There were no problems specifically, just a hotel that is long overdue for an update. It is clear the owners/managers are trying very hard to make things work but its rather patchy and in consequence the hotel has a rather haphazard and worn appearance. Included in the key wallet was a small comments card which said "if you can't rate us highly please let us know" but I fail to see how any of the issues and observations I have made here could be fixed in the duration of one short stay. Something is not working here and consequently I feel compelled to rate this in the bottom three hotels I've stayed in, ever.

"Great stay!"

5
10/04/2018

The room was very clean and large enough for my whole family (two adults/two kids). The hotel was pet friendly which is perfect with our dog traveling cross country with us. Internet speed was fast, and the tv offered many channels to keep the kids entertained during the over night stay.

"Good"

5
05/04/2018

I was here on new year ev it was good. Clean room, clean towel, nice room. Good and nice personel . Wifi in room, close to down town and of course good price. When i am back to st louis i take this hotel agan :)!

"Staff is friendly; rooms are clean, close to the highway."

4
28/03/2018

When in the Saint Louis area, I stay at the Best Western about 65% to 70% of the time. The staff is friendly, and the rooms are clean. The pool looks nice, and the lobby was just refinished. The hotel is near the 55 highway.

"Good Value"

4
22/03/2018

The rooms are very clean and comfortable. The services available and provided are good. The employees are friendly and obliging. The complimentary breakfast is very good. There are other amenities close by with ease of getting to.

"Not exactly.."

4
19/03/2018

We booked this hotel last minute for our family of 5 because it had a pool and said it was close to everything St Louis. However, it is about a 15-20 minute drive to anything you may want to do. That part sucked. The pool wasn't hot, but wasn't cold either..warm enough to swim in for a brief time. But, the water was murky and probably needed a good cleaning. Our room was very clean and looked to be newly remodeled. They were also working on putting a new roof on the days we were there. Breakfast was great. There are signs hanging up saying no more than 2 adults, 2 kids per room or you'll be asked to leave. We did not know this beforehand, but no one said anything to us either. We may or may not book this again but only because of the drive to get into town, everything else was fine.

"high traffic area"

3
16/03/2018

it was hard to get in and out of the street the hotel is located on. we were in St Louis because my spouse had an appointment early the next morning for a procedure at a near by medical facility. there was a large group of teens and we have teenagers I know they can get loud so asked to be away from them so he could get some rest. She said let me move you and we were put on the top floor, away from the lobby, right next to an exit and people were coming in and out of the door loudly all night. the rooms were clean and nice but the night staff needs compassion

"Excellent value."

5
08/03/2018

Very good location. Rooms are comfortable. Excellent service by staff and the breakfast was superb. We stayed going and coming back from Alabama. The checkin procedure was simple and our room was as described.

"Quick Trip"

4
03/03/2018

The reason we had to go to St Louis was not good but had nothing to do with the hotel. The room was a nice size for our needs. Clean and very presentable on check in. The microwave and refrigerator were nice things to have. The beds were actually pretty comfy and I slept well. The breakfast was more than adequate.( Eggs, sausage, waffles or pancakes, juice, coffee, milk etc.) I would say it was above the norm at a reasonably priced hotel. The woman that was serving the breakfast bar was on top of things and kept the bowls filled. The pool looked well maintained and enticing.(did not use.) and the property was clean and well kept up. The other staff were courteous and friendly. The reason I did not rate this hotel a 5 on the scale was because of a rather serious maintenance issue. The room door could be opened with a credit card or other slim device. The room not being secure when not in it. ( The door could be locked securely when in for the night.) This hotel I would recommend to anyone traveling thru or to St Louis, as it was close to a lot of activities and by highway, to a lot of other attractions. ( It was right off I-55) I believe I got good value for my money and would stay there again.

"Nice clean hotel"

5
03/03/2018

We stayed at this hotel on Feb 28th, 2018 and really liked it! Very nice check in hosts. Nice and clean and comfortable. We had a dog which they then put us on the lowest level. No carpet but nice Linoleum. Which was perfect ! The only downfall was the $20.00 extra fee for the dog. I found that to be a bit too much. Normally we pay $.00-$10.00.

"BEING AN NRA MEMBER I WILL NEVER STAY AT BW AGAIN"

5
02/03/2018

The room was nice the staff was excellent however being a NRA member I can not give you my business any more by your boycott of the NRA. The NRA and the members of the NRA had nothing to do with this shooting and the reason why you are boycotting the NRA . I resent this and will not stay at your Motel Hotel again.

"Good stay after a long day!"

4
28/02/2018

We were welcomed warmly by the front desk staff, introduced to the breakfast bar and shown where to park, etc. It is a little "funky" in the layout of the hotel, however. To access the 1st floor, you have to ride the elevator down to it! Then, to access the pool and lobby, etc you have to ride the elevator up to the main floor. Overall the room was good and clean, fairly spacious and beds were comfy. The only complaint we had was the pool was FULL of humidity - like a sauna! So thick you couldn't hardly see where to go and forget about seeing other people! We asked management to check it out as obviously the ventilation system wasn't working but ... Anyway, easy access to and from the interstate, good breakfast.

"Good value"

4
12/01/2018

Hotel was clean didn't swim but the pool looked to be clean also. The only knock I have is the bed was hard as a rock. Would recommend this hotel to just about anyone. Wife loved the breakfast me on the other hand didn't I prefer bacon over sausage just a preference thing but for a hotel breakfast I would say you would be hard press to beat it. We will stay here again!!

L23170, Manager at Best Western St. Louis Inn, responded to this review
Thank you very much for your awesome review on our hotel the entire staff works very hard to make sure all of our guest have a great stay and thanks you. Hope to see you soon for another visit. Crystal Gabel

"Nice, quiet location"

4
02/01/2018

We've stayed here several times as we like it's location out of town and near the interstate. There are a few restaurants nearby but the only one in walking distance is Cracker Barrel. The rooms are equipped with a microwave and refrigerator, making it handy for leftovers. The breakfasts are pretty nice. Every morning we had eggs, sausage, biscuits and gravy along with pancakes, waffles, bagels, toast and danish. It appears there have been some upgrades but we had a few issues. The common areas were very chilly. We ended up not using the pool as we didn't want to return to our room via the cool hallways. The beds were comfortable but they felt like they were on some type of loose base as the beds moved quite a bit as you rolled over in bed. There was plenty of hot water whether we took showers in the morning or evening. The staff was always pleasant and helpful. We will stay here again when visiting St. Louis.

L23170, Manager at Best Western St. Louis Inn, responded to this review
Thank you for taking time to let us know how your stay went and its always a pleasure to hear that you enjoyed yourself hope we see you soon for another visit with us. Crystal Gabel

"cold shower"

2
31/12/2017

room was warm. Beds were really high up and chair in the room was clear down on the floor beside the bed. So if you sat in the chair couldn't see over the bed. Shower never had hot water staff didn't want to help. Dog across the way barking all night. Doors slamming All night. Smell pot all night

"Perfect Location for Travellers"

5
30/12/2017

I booked this hotel knowing we would be en route south. My choice was perfect for us. Easy access to come and go. comfortable bed and a good breakfast to boot! We were able to get up and get downtown to see the Arch and to hop on a trolley tour of the city!

L23170, Manager at Best Western St. Louis Inn, responded to this review
Thanks for taking your time to share your stay at our hotel and we are pleased to hear that you enjoyed and hope to see you back again. Crystal Gabel

"Could have been better"

3
28/12/2017

First I should say that when I made the reservation they had no pet rooms that night but did accomodate our small non shedding dog. However we ended up on the first floor which is half below ground level. The ground floor was very noisy with doors slamming until oast midnight. I do wonder if they had better pet rooms on a higher floor. The breakfast was not like I have experienced at other Best Westerns so was a but disappointed and we went to Mcdonalds instead. I thinj the staff was a little short but it was a holiday weekend. Overall the stay was average. I have seen worse.

"Trip to,The Haygoods Concert"

5
28/12/2017

Our trip to St L foe The Haygoods Concert was great ! We stayed at the Best Western St Louis Inn at Arnold Mo . The room was great and clean . Loved the indoor pool . Breakfast was really good and fresh . I would stay there again and recommend it for a just good all around stay !

"Great for an overnight stay when traveling"

4
24/12/2017

Good access from freeway, room clean and comfortable and a good hot breakfast. Only problem was that the Wi-Fi connection did not work the morning when we were checking out. over all, a good place to stop overnight when traveling.

"Needs much improvement "

1
22/12/2017

Stayed last night and was disappointed. Hubs saw roaches in bathroom overnight, Room 230! ?? Room was stuffy, air conditioning did not work properly. Towels could be nicer, rather small. Loved the lighted vanity mirror. Bed was okay. Lights by bed were awful, one side did not work. Floor lamp bulb was non working. Tub was peeling. And most disgusting was the used shampoo, conditioner and an opened bar of soap in the tub area. There were about 10 tissues in the box! Really!!!! Breakfast was sorely lacking. Yogurt machine did not work! NO YOGURT in fridge, no fresh fruit, eggs were nasty, sausages were gross AND...no juice in the juice machine, coffee was good. This hotel needs much improvement. Would not recommend!

"Great Value"

4
21/12/2017

Very good quality, especially for the price - a great value! The hot breakfast is very good-waffles, sausage, biscuits, gravy, eggs, toast, bagels, pastries, cereal & milk, juice, coffee, oh and hashbrowns! We were travelling on a budget and not having to pay for breakfast really helped us a lot - we were able to stay full on our free breakfast two days in a row and only pay for one meal a day. I only wish I'd thought to bring swimsuits so we could have taken advantage of the indoor pool. I was impressed our room had a microwave and fridge, as I didn't opt to pay for those, so that was a pleasant surprise.

"Consistently Great!"

5
11/12/2017

I've stayed here over a dozen times in recent months. Every visit has been a great experience, and if there ever has been an issue, the desk staff has taken care of it quickly. This visit was no different and I'll stay here every time I'm in the St. Louis area.

"Comfortable Stay in a Convenient Location"

4
21/11/2017

We have stated at the Best Western St. Louis Inn for several years as it has become a regular stop during our travels. It is very convenient to the interstate which makes for an easy on and off access. It is in a quiet and safe area. The rooms are neat, clean and the beds are very comfortable for a good nights sleep. The staff is friendly and welcoming. The morning breakfast is average, but plenty to eat to start you out on your day without having to leave the motel to eat.

"Does not deserve 1 star"

4
13/11/2017

I read reviews where many were giving this hotel only 1 or 2 stars. Then I read others that were giving it 4 or 5 stars. Listen to the 4s and 5s. With that said, here's my review. The quality of the breakfast was one of the worst Best Western breakfasts my wife and I have experienced, and that includes about a dozen. If it wasn't for the waffles and waffle-pancakes, we would have gone to the restaurant across the road for breakfast. The taste of the eggs, hash browns, and sausage left a lot to be desired. Hot items were hot, cold items were cold. I will praise the temperature of the milk...one of the coldest Best Western milks I've had. The one girl in the mornings liked to express her life to most of the hotel guests, which wasn't very enjoyable. And the open bottle of liquor outside the 3rd floor exterior door made the hotel look iffy. But due to a non-working fridge, which hasn't been working for quite some time, we were moved to the 2nd floor, where our stay was much more enjoyable, other than the breakfast. Mostly quiet halls. Clean smelling room. And no bed bugs in either room (and yes, I check with a flash light), which is a major concern everywhere. Would I stay here again? Yes. The location was very convenient and easy to get to off I-55. And many other fast food restaurants were just a couple miles on up 55. All in all, I give it 4/5. The breakfast kept it from getting a 5 star from me.

"Quiet out of the way, but close to everything"

5
13/11/2017

Quiet, clean inn in South County. Close to Mall shopping and some great restaurants. Easy to access all highways and short drive downtown when not rush hour. Staff is very helpful. Love the cookies that are hot out of the oven on my arrival. I will be back.

"St Louis"

4
06/11/2017

Is was a vary clean and nice hotel, though the beds was hard and some one needed the ice machine late at night and the the toilet either dripped or ran when we fixed it our selves. When you shut the door and turned the fan on it was not noticeable.

"Stay away"

1
05/11/2017

Hotel is old and run down. Bed was very uncomfortable. Wifi sucked. Housekeeping skipped my room and front desk person didnt care at all. Housekeeping was very loud banging things around. This location gives Best Western a bad name. You could have stayed at a flea infested motel and received the same quality of service and saved money. I will drive out of my way to stay somewhere else the next time my business travels take me to this area.

L23170, General Manager at Best Western St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Sincerely, Crystal Gabel General Manager Best Western St. Louis Inn

"Great place to stay"

5
02/11/2017

When we come to St. Louis to go to the LDS temple, we stay at this motel. Close enough for travel, but away from the hustle and bustle closer to the temple. Quiet, relaxing location. Great staff, rooms and other facilities.

"Another Satisfied Best Western Stay"

4
30/10/2017

Clean room, working amenities, courteous staff, convenient location, breakfast, check-in and check-out. Overall satisfied with my stay, with no problems. Breakfast was hot and good quantity available. The parking was sufficient, Would and will stay again! :)

"Heartless"

2
27/10/2017

Two managers with the Best Western heartless ignorant rude pack my things up had them in trash bag for when I got off work I had planned on renting another night I didn't even have to go back and pay for the room I could have got my things when I left and took advantage of them letting me stay one night but I went back to pay for my room and get another night and they had it all my s*** packed in trash bags like I'm some piece of trash like my things were trash! Very rude I was felt very disrespected I felt like maybe they thought they were better than I am I don't know that I would recommend this hotel to anyone and the sad thing is is I love the Best Western I love going there it's convenient for me it's close to my job and in my living situation I need to be able to go there every once in a while I'm homeless but I don't never ask for anything for you I always pay they charge me more than what they said and they treated me like I was worthless trash

L23170, Owner at Best Western St. Louis Inn, responded to this review
You had checked into the room without making any payment or signing any documents. We had your reservation for the night of 25th. You did not have money to pay for the reservation on your card and you were going to come back at 7.00 pm to pay for the room. When you came in Breanna Coleman was working and you asked for the keys for the room without paying and she gave you the keys without taking any payments. Our head housekeeper was checking the vacant rooms on the 26th morning and found stuff in the room which was not in the system and there was no payment. We have full rights to call the cops and would have filed a police complaint for non payment of the room. We waited till 3.00 pm and there was no trace of you, therefore we packed your stuff and kept it at the front desk. The manager did the right thing and its inappropriate of you to call her names. We absolutely do not appreciate this and if you decided to correspond with us in any such way, this matter will be handed to our legal department.

"Getaway Fun"

4
25/10/2017

The room was nice and clean. Staff was friendly and helpful. It is located on the southern side of St. Louis and can feel like it is away from everything. The only thing I wish was a little different is the pool hours- I did wish the pool was open later so I could have a chance to use it, but it wasn't that big of an issue.

"Very friendly"

5
24/10/2017

The staff was super friendly and helpful from beginning to the end of our stay! Great breakfast and had good information on local sites to see. We had driven 500+ miles that day so I really appreciated the speedy check in that we received!

"Great hotel, great people"

5
16/10/2017

The employees were outstanding, the room was nice and clean. Great room for the price. The breakfast was good, they offered biscuit and gravy, cheese omelets, and beverages. The person working the desk on this trip was great. The trip prior I question the guys knowledge. He wanted to charge me over $100 per night. Yet the online price was only $70. He said he couldn't match the price. How can you not match the price on your own web-page?

"This place is a unicorn!!"

5
16/10/2017

Unbelievable what a great find this hotel was! It's very clea, very kind staff, the bed was very comfortable, the breakfast was one of the best I've ever seen at a hotel, and the price for it all was Fab-u-Lous! When choosing a hotel I am always looking at reviews about the cleanliness, with a hotel it's not something I can overlook and this place was very clean, then we look at the comfort level of beds. I have a cage on my lower spine, and arthritis and these beds are very comfortable. The breakfast had waffles, eggs,sausage, tortillas, cereal, yogurt, pastries and bagels, delicious potatoes and more and more. The low price was great! We were traveling to the unexpected funeral of a family member, and at a time like this it was great to find this place as such a blessing along the way.

"It had potential."

2
15/10/2017

Reviews were good, and it's close to IKEA. But the only positive I can give is that it was clean. Beds weren't assembled correctly, so we bounced and swayed all night. Two nights there and housekeeping never came. But we didn't bother to complain. But when we arrived at 8:40 for breakfast each morning, 20min before it should close...and the hot items were gone? I complained. There was no food staff the first day, no replenishment of items. The man at the front desk was slowly multitasking, but not refilling the hot entrees. On morning two, I mentioned it to the overworked food person, who then complained about how hard her job was...to everyone. While it was unprofessional, she truly was working hard without support. But she whined a lot, and the food still didn't come (at 9:05 she explained that the microwaved eggs I asked about at 8:45 take 24 minutes). I never understood why she had me wait rather than telling me they weren't coming. There was something about holding the coffee hostage bc the manager didn't bring the tool to fix the machine. So we didn't even have coffee. But the pool is awkwardly beside the breakfast nook, so we sat and watched people in their bathing suits (weird view!). This place was clean, with potential, but poorly managed. Hopefully they'll fix it. I had hoped to say something to the front desk on my way out, but the staff was busy talking and didn't acknowledge anyone departing...I'm pretty sure they had no plans to fix our experience (but I didn't exactly give them the time, either). I'm not interested in a blank apology "for my experience"...

"Best "

5
14/10/2017

Room was clean and hotel breakfast was hot! It was absolutely fabulous and Dewayne at the front desk was great!! I will be returning very soon! We take a date trip once a month and this will be our new go to hotel!

"In Town For a Wedding"

4
10/10/2017

We were in town for a wedding and spent 2 night here. We have stayed here before and have always had a great experience. It's always a nice room at a fairly reasonable price. It's convenient to almost everything we need to do when we're in town.

"Great place to stay with kids"

5
09/10/2017

The staff was friendly and very helpful. We had a great breakfast every morning and Dwayne baked cookies every afternoon. We where asked daily if everything was ok with our room when I mentioned I needed a Fan it was there within 30 minutes. I would recommend this Hotel to anyone traveling with small children, they even have a small heated pool that small children can enjoy away from the bigger kids.

"NIce presentation"

4
09/10/2017

The hotel was clean and you can tell that they try to make it trendy and with the times. The only issue that I have is that the noise level was more than what I would like for it to have been. You could hear noise from other rooms and the hallway noise was very loud in the room.

"Nice stay easy access"

5
27/09/2017

Clean, comfortable rooms, great breakfast, nice staff. They were very accommodating for our little dog. We would stay again . Nice restaurant across parking lot plus desk clerk gave us information for another restaurant.

"No pride taken in housekeeping and breaksfest."

2
24/09/2017

If you stay here you may want to bring your own sheets or cleaning supplies because you can guarantee that the housekeepers will take shortcuts. Go to the restaurant next door for breakfast because the hotel breakfast is PITIFUL! Hotel Management: please do not respond with an automated filled in excuse form. Just fix the problems.

"nice stay"

4
18/09/2017

My husband and I spontaneously went to St. Louis for the weekend. This hotel was great. We have no complaints. Staff was great and friendly. The noise level was what you should expect at any hotel. Our room had a hot tub that was awesome, especially after a day of traveling and exploring the city.

"Poor service, smelly hotel"

2
17/09/2017

The staff was not very courteous. The hallways smell of smoke and mold. The first floor is not accessible from the lobby, you have to go outside to get to the first floor (no internal stairs or elevator) which is extremely inconvenient. Difficult to sleep due to doors slamming at all hours of the night, people yelling in the halls. Not a great place to stay even for the price, look elsewhere.

"Nice room poor breakfast"

4
14/09/2017

The room was nice and clean. The bed was comfortable. The rates were very good. The front desk person was ok at best. As for breakfast, that was a different story. They had no eggs when I got there and twenty minutes later, still no eggs. They said they were coming. It seemed they were understaffed and it looked like one girl was trying to do everything. Also, the lids for the coffee didn't fit on the cups. I would stay here again, but the breakfast situation needs fixed. A Cracker Barrell is within walking distance.

"Nice hotel on south end of St Louis"

5
13/09/2017

Aside from a tub and sink that didn't drain very well, room was quiet, comfortable, and smelled clean. The bed was quite comfortable. I was very satisfied with my stay. The location was convenient for my purposes.

"Clean but smokey"

3
12/09/2017

The hotel was a great value. Very clean and nice staff but the hotel was terribly smokey. It's a non-smoking hotel so this shouldn't have been an issue. It seemed to be coming from the employee only room on the first floor. I would recommend requesting a room on the 2nd or 3rd floor and hope it doesn't get to you.

"Great, clean and quiet hotel with easy highway access"

5
12/09/2017

We found this to be a great, clean and quiet hotel with easy highway access. We received excellent customer service from Crystal at the front desk upon check-in, and Crystal even called our room about 10 minutes after we checked in to make sure everything in our room was in order-which it was. We enjoyed breakfast the next morning, and found everything to be great. Would definitely recommend!

"Easy access to I-55/255 from hotel, St. Louis, MO"

5
05/09/2017

We are Best Western people. This one is easy to access the site, has an outstanding hot breakfast, has helpful desk mgr., and room is always prepared with supplies and needed items. We are learning more: we may bring our dog some time. Also, the basement room we stayed in has a tub in the floor! Who knew?

"Over charged for checking out at 3:30"

1
24/08/2017

I was charged $57.00 for checking out at 3:30 due to business. the cleaning crew was knocking on my door every 15 min starting at 7:30 am. because they could not red the do not disturb sign on the door.

"St. Louis Best Western was a good choice."

4
21/08/2017

I found the acoustics were good. The bed was wonderful. The hot breakfast was fresh and tasty. The location was good for my site to visit that evening. All around good experience. Cracker Barrel was in walking distance. Due to new knees, the staff was very accommodating for walking to and from my room for close parking, ice machine and lobby that offered the pool and the breakfast nook.

"Best Western, Always the Best"

5
19/08/2017

Wherever I travel, in the US or Europe or South America, I always try to find a Best Western wherever I go.Whether I'm traveling for for vacations or fun I always look for a Best Western that is convenient for my destination is I know I will find a wonderful host hotel with excellent service, a clean modern room, and helpful desk employees

"Average Hotel With Issues for Price"

3
18/08/2017

Had to pick a local place to stay while home floors were getting done and sealed, so picked this one. The front desk staff was very friendly and morning breakfast pretty good. Minor things not in order in room such as toilet paper holder, tissues holder .. just minor things. The indoor swimming pool was a bit cloudy and not hot tub in pool area like most hotels. Only soda vending machine was on the third floor and quite a distance from our room. They had railroad workers staying there with their large trucks, etc. which made parking difficult after going out a bit and returning. Overall, a decent hotel for the money. However not the best one in the Best Western chain I have stayed at and seemed quite inferior to the rest in the chain I have stayed at.

"Great location and staff"

5
17/08/2017

We only planned to stay here one night, but ended up staying nearly a week. Great service from staff, nice heated pool, close to Cracker Barrel and QT right off I-55. They are also one of the few pet friendly hotels and we had our furbaby with us, so that was great for our family. Not to mention the pet fee is very reasonable. I also joined the rewards program and will earn points that never expire, unlike other programs I've enrolled in.

"Nice place, but there's something you need to know "

4
14/08/2017

My sister and I stayed there when she had surgery at the Laser spine institute. It's a nice place; clean, nice staff, great breakfast buffet..... but ( and I can't believe I'm saying this) it's haunted. We had " strange" unexplainable events happen EVERY day. When we checked out we decided to ask if anyone else had reported anything unusual....the lady at the front desk described exactly what had been happening and told us other guests had been grabbed...if you don't mind that, it's a wonderful place to stay.

"Best Western in S. St Louis county"

5
08/08/2017

Very friendly staff and helpful. Nice size rooms very comfortable. We stay there when ever we come to St. Louis because the highways are very close and it's very easy to get around town from there. There are several places to eat a few miles and a big shopping center near by.

"great hotel and friendly staff"

5
06/08/2017

We checked in and talking about going to Grants House and Civil War Musuem. The female at the desk then printed for us directions for both places without me asking. We had lovely talk. When we got back a gentlemen there helped my son bring our two suitcases to our room. Super staff, good location if you are willing not to stay downtown. Also breakfast was much better than most best westerns we have stayed at. Very impressed with the staff and their friendliiness.

"One night stay"

4
06/08/2017

First stop on our Route 66 trip and the BW was great. Got checked in quickly and we were able to get settled in and go and relax in the pool. A great restaurant was recommended which we enjoyed very much. The room was perfect and the staff are very friendly and helpful.

"As the name says"

5
05/08/2017

We had a really good stay, pool area is great to relax in. Bedroom was nice and clean, it was quiet with ample parking. The breakfast was early, 6:30, so we could get away early. Breakfast was well set out and had sufficient variety.

"Over all stay was pleasant"

4
03/08/2017

Middle of our stay our room keys did not work and when going to front desk to find out why was told that we only had the room for two nights instead of three even though we had paid for three and I had documentation that proved we had paid for three nights. Upon further checking the service desk staff did find that we had the room for three nights and then reissued us new keys. While leaving the desk over heard the next costumers in line complain their room keys also did not work. We would have also liked if breakfast would go past 9am. Otherwise overall stay was pleasant.

"Excellent experience"

5
03/08/2017

Hotel is clean and well taken care of. Easy access from 55 & 70. Staff is friendly & helpful. Breakfast was eggs, potatoes, sausage, biscuits, gravy, waffles plus the other usual items. I definitely recommend this location.

"Would be 5 star if..."

5
01/08/2017

This would be a 5 star hotel if they took some noise control measures in the hallway and stopped the doors to the rooms from slamming and rattling. Otherwise great place! Very clean, great, full breakfast. Clean pool and kiddie pool.

"Great night of rest"

5
01/08/2017

This is an excellent property....very quiet and restful. The room was clean and fresh, the bed very comfortable...the only thing I would suggest would be that they somehow add a few more tables to their breakfast area. It was very crowded and the way it is set up does not lend itself well to smooth traffic flow.

"Best Western -- Saint Louis"

3
31/07/2017

We stayed at the BW Saint Louis and it was just barely average. Although our room was decent, clean and fairly spacious, the shower was broken and leaked so it was a pain to deal with (room 125). Our room was on the first floor and that part of the hotel is the oldest and needs to be updated. The wifi kept kicking me out and I needed to re-login every day. I've never experienced that before. Although not terrible, it was disappointing. The breakfast, which was included, is awful. The sausage tasted like rubber. The eggs were passable, but improvement is needed. Yogurt was available via a dispenser -- not in individual containers which I'm used to. The biscuits were soggy and had no flavor. Ugh. I skipped the breakfast after trying it once and bought our own at Starbucks. Dewayne checked us in and was helpful, but the receptionist in the morning was absent for a while in the morning, so I gave up waiting for her to return (to ask for another room). She might have been dealing with another customer issue to be fair. They have coin operated laundry and that was a life saver as we drove up from Nashville and it was cheap and easy to operate and have inexpensive detergent pouches which was great. Thank you for that! Our bed was comfortable and the A/C worked fine, so that was nice since it was regularly in the 90s during our stay. By comparison, we stayed at the Clarion in Nashville, and although it was a bit more expensive, I would advise BW to check out how they manage their properties. The room was super cheap, it was $85/night, and the location is about 15 minutes from downtown Saint Louis, so that was a nice plus. All in all, I would NOT stay here again, but the price was right and the room was clean and the bed was a comfortable King. Location was decent, but we had a car. I hope the BW is listening and tries to improve this property. It could be refashioned into an acceptable, economical hotel. I tried to fair and honest in my overall assessment.

"Good Stay!"

5
25/07/2017

This is my first time staying at the BW hotel in St. Louis. I really enjoyed the stay and would definite stay again. The hotel looked to have had some recent renovations, particularly in the guest rooms.

"Non-Smoking Room - SMOKED IN!"

1
24/07/2017

Worst smelling room and hall way ever in a hotel! Breathing issues and sinus infection resulted! Avoid at all cost! Breakfast area so crowded and small you could not get to the food - much less find a place to eat. TOO small, crowded and understaffed. Hotel in slight dis-repair. Recommend spending a few $ more and get a better experience!

"Average Stay,"

3
24/07/2017

The hotel was very clean, and the breakfast was rated way above my expectations. The pool on the other hand was very small. There was a kiddie pool instead of a hot tub, which was different, but would've been nice if I had my kids with me. I didn't care for the beds my friend and I had, but my friend seemed to like them.

"Best place to stay."

5
22/07/2017

During this vacation, the Best Western was by far the best place we could have picked. Everything we could have wanted, hot breakfast, clean room, comfy bed. My Wife loved the yogurt machine with different toppings.

"Can't say enough good things! "

5
13/07/2017

What a hotel! Expected a lot less for this price point, but they surpassed my epxexations by a lot. Great staff - very friendly and helpful. They gave us a dinner suggestion that was spot on, and great tips for getting to the arch (park near it). The distance from the main area of downtown was not an issue since St. Louis is not nearly as congested as other major cities and parking downtown was very affordable ($7). Loved the water in the lobby. Clean and updated rooms. Pool was great - especially loved the shallow pool for our toddler. We all enjoyed the variety and quality of breakfast. Coffee was particular good. Beds were comfortable and air was great. Excellent experience here!

"Good...until the last night"

2
11/07/2017

Woke up at night and found a bug on bed. Killed it and it was full of blood. Woke my wife and she gets out of bed, then we see a much larger bug. We kill it and Google it, and find out it is bed bugs. It was our last night, so we gathered our kids and stuff and check out at 3am. We informed the staff, and he just says he hadn't heard of any bed bug problems before. However, I checked the online reviews and see bed bugs mentioned more than once, wished I had paid more attention to those post beforehand. Other than that, room was fine and clean. Staff was great at check-in. It is a nice location, easy access to I-55 and within a mile or two of restaurants and shopping. Liked the 1.5 foot pool since we had younger kids. The air conditioner kept blowing my curtains up, even on low fan speed. Nice breakfast options, but ran out of items that were sometimes not replaced quickly.

L23170, Manager at Best Western St. Louis Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Sincerely, Crystal Gabel General Manager Best Western St. Louis Inn

"My experience at Best Western in St. Louis"

5
10/07/2017

I was very satisfied with my stay. The staff at the hotel was very helpful . The only thing that was the problem was the egg and bacon on Sunday morning.The two girls that was working that morning was doing their best to keep up. What it seemed to me is that everyone came down to breakfast at the same time.

"Great place to stay for 100 bucks"

4
09/07/2017

We were very surprised with the breakfast. We thought it would be your average cereal and a bagel breakfast but they had much more to offer including cheese omelette, sausage, fried potatoes, and a pancake and a Belgian waffle maker

"Wonderful accommodations "

5
01/07/2017

My family is taking the great American road trip. Making plans day by day. We we arrived very late at night we found friendly staff, a large clean room, free parking and wifi. The ice-cold lemon water was a refreshing bonus. Breakfast was first rate with a yogurt bar, 2 flavors of batter to make either pancakes or waffles, eggs, sausage, biscuits and gravy along with the regular fare of cold cereal, pastries and bagels. Wasn't as close to downtown St. Louis as some might want but the price is worth the drive. I highly recommend this hotel and would gladly stay there again.

"Good stay"

5
30/06/2017

A first rate BEst Western property...great value for price..very good breakfast bar that varies from day to day, and easy access to St. Louis attractions. Cracker Barrel right next door and shopping centers and other eateries only a mile away.

"Great stay!"

5
28/06/2017

We stayed at best western for a baseball tournament. It was a great experience. The location was right across from cracker barrel so was walking distance. The pool was nice and clean. The people were friendly. Will defiantly come back.

"average place to stay"

3
28/06/2017

This is just a place to sleep, A lot of noise from above rooms, hallways, & even outside, very poor insulation. Beds appeared clean & were comfortable. The room we were in had no remote for the TV & after getting 1 from the front desk, it didn't work either. Breakfast was average, not great.

"Short stay"

4
27/06/2017

Hotel location was nice. Right off interstate. Staff were friendly. Swimming pool was good although hot tub was a little cooler than the pool. Breakfast was better than most other hotels with these options. Rooms were good, fridge safe and microwave in them. Although beds were a little hard for my liking.

"Family funeral"

4
27/06/2017

Our stay was very pleasant for the one night at this hotel. The staff were most helpful, and the breakfast was better than other BW's where we stayed. The breakfast lady also was helpful in showing us how to access the hotel computer for quests. The one problem that we did encounter was the latch on the door of our room. The latch was not fasten completely to the frame. To lock the door one must pull/push hard. We did report this to the management when we checked out in the morning,.

"Nice place to stay without being directly in the busy city"

4
25/06/2017

I have stayed at the St. Louis Inn several times and plan on staying every time I go to St. Louis. It is not too far from the actual city, easy to get to and the people are so friendly and helpful. Highly recommend it if you really don't want to drive into the city/

"Review of the motel"

3
21/06/2017

My wife and I usually stay at Best Western and usually are satisfied with the accommodations. However, this was a bad experience.Plus of the motel clerk, Dewayne, was friendly, good coffee and the towels smell clean This was a bad example of a Best Western. The pet room had a urine smell, urine stains on the bed skirt. window was dirty and bath tub was not clean. The floor was tile and was dirty and sticky. The bottom of our feet was black after walking on the floor. Had a full breakfast, how the food was not good. Parking lot was not clean and my wife was concern for our vehicle because the a lot of late activity in the parking lot.

"Conventient hotel on south side of St Louis"

5
21/06/2017

Easy interstate access, lots of parking, Cracker Barrel restaurant next door, quiet room, plenty of breakfast. Good for touring, avoids downtown traffic, easy get away if you are coming from or heading south - exit 193. Fairly close to the Busch brewery just north..

"Good value. All you need for a basic hotel stay."

4
18/06/2017

Though it is not a five star hotel and the location is a little awkward we have made this Best Western our preferred hotel when we are visiting Southern St. Louis. Nothing is within walking distance but everything is close. This was our third stay at this location and we still left saying we will be coming back.

"Most Comfortable"

5
17/06/2017

Would recommend this to anyone travelling through the St. Louis area. The room was quiet, comfortable, excellent location-easy off and on the main road. The staff was friendly, everyone we pass had a greeting and a smile.

"Good Value, Great Breakfast"

5
16/06/2017

Had a pleasant short stay. For the price, the room was nice, bed comfortable and breakfast great. For travelling through, that's all I needed. Don't know what else to say. I just trying to fill up 200 characters.

"We enjoyed our stay!"

5
12/06/2017

The Best Western St. Louis Inn was very nice. We had no issues whatsoever. Room and bathroom were clean, our king size bed was comfy and we had a sofa (I'm sure it was a sofabed). Staff was courteous and breakfast was very nice.

L23170, Manager at Best Western St. Louis Inn, responded to this review
Thank you for your response. I appreciate your loyalty to our brand and would like to thank you for your business from our team. I am always happy to hear that our quest enjoyed there stay. Sincerely Crystal Gabel

"Amazing!!!"

5
09/06/2017

I absolutely loved this hotel. It was close enough to everything we wanted to go see, but it was also far enough away from the main part that we felt very safe and relaxed in our room. The staff were an amazing help especially when I need to have a later check out. The breakfast each morning tasted fantastic and had us missing it the morning after we left. I lived this place and would gladly go back!

"5/30-6/2/17 Visit"

4
07/06/2017

My wife and I were visiting St. Louis with another family and stayed at this facility. The rooms were comfortable and clean and the staff were very friendly. One reason this facility was chosen is because it is pet friendly. Free breakfast had a good selection of foods. The one problem we encountered was that the pool was closed due to unexpected problem in the pool room that needed remodeling/repair, but we were told that a neighboring motel that is a sister motel would allow us onuse their pool.

"Like most other hotels"

4
06/06/2017

Good location. Good breakfast. The beds were as comfortable as most other hotels. The hotel staff was very courteous and helpful. Pool was good. There is also a kiddie pool. Our choice of hotel when staying in St. Louis.

"5"

5
05/06/2017

The hotel staff were nice. I got the best treatment for my stay. They help my son connect his tablet to the wifi. I will recommend this hotel to friends and families any day and any given time. Keep up the good work.

"Not worth that price, not as good as expected"

2
03/06/2017

When we first arrived at there, it's about 9:15pm on 26th May, they had problems in their computers, when all things are checked, but can't print out the paper for me to sign, then need to start over the whole process again, there is a technical support staff standby, but still take a while for me to check-in, then the receptionist gave me the keys for a room, but she didn't check it (may be due to the computer problem, she didn't want to spend more time on checking the room's availability), when I open the room, I hear some human voice, also there are still some personal stuff inside the room, this room is certainly not available for new guest, so I need to go to the reception and ask her to change another room for me, she is serving another customer, so I have to wait, but due to the computer system error, it takes me a long time to wait, after settled down the previous customers, it's my turn, and again it takes a longer time for her to find another room for me. So the total check-in time is more than triple of the normal time! You can't imagine you need to spend 20 min or more for checking in. I know the computer problem may just happened occasionally, they also don't want to have it, but there are several points that disappointing me, and those are in daily-manner, e.g. the air-conditioner is very noisy when it needs to generate cool air, it caused me difficult to get into sleep; the fridge didn't have the freezer compartment, so that I can't freeze my ice packs to keep my food cold during the journey (as I go with 2 young kids, they need to drink milk, which should be kept cold during the journey, I need to freeze the ice packs to keep them cold during the road trip, and the fridge didn't have the freezer compartment, what can I do is to get some ice when we check-out, hope to keep the food cold, I have been to 4 hotels in this journey, all of them have a fridge with freezer compartment, except this hotel, and the accommodation fees of all the other hotels are lower than that one, but they provide a better fridge than this one); the conditioner and shampoo they provided have a very very tiny opening, you need to pump over 30 times in order to get enough amount to wash your hair, I don't want to waste time and effort to pump so many times, so I use my own shampoo and conditioner, but what I think is although they provided those for you, but the opening is so tiny, every time you pump out the amount is so little, it really hesitate people to use it; the facial tissue they provided is also a cheap quality one, I stayed in another hotel which is about $50 per night, but it still provided me the high quality facial tissue, but this hotel, which caused me over $80 per night, but just provided a cheap quality facial tissue for the customers; we book a room for 4 people, but there is only one chair in the room, really not enough; for the socket outlets, not all of them have electricity, only half of them is work, others had no power to come out, as I need to charge camera, phones, tablets, etc. It's really not enough, you may have to unplug some of the lights in order for you to charge your electronic items. Moreover, there is a big spider in the bathtub once when I came into the room. If it's a cheap hotel, may be I can accept some of the things above, but it's not cheap, it cause me over $80 per night (which is the price that I booked 3 months prior to the trip, if I book later, it will be over $100 per night), but the quality they provided to us is not worth for that price! However, there is one good point, which is the breakfast, it's really above average, as there are many choice, also have some hot items provided such as cheese omelet, which is good.

L23170, Manager at Best Western St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Sincerely, C.Gabel

"Nice hotel"

4
02/06/2017

I would stay in this motel again. The staff was nice, rooms clean and breakfast was good. I just had a few things that would of made this stay a 10 if it was different. The air did not cool as cold as I would of liked it to at night. I am hot natured so it could of just been me. Normally you don't have enough hot water for showers but in this case we had too much. When you turn it down to get cooler the water pressure also went down. Like all indoor pools the chlorine was strong but this motel had windows that they opened so that helped a whole lot. Overall very satisfied

L23170, General Manager at Best Western St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Sincerely, C.Gabel

"Absolutely awful"

1
02/06/2017

Stayed here for one night booked through travel agent to stay in St Louis. Firstly it's miles from the city 17 miles to be exact which we were not made aware of. It was not clean and the staff were not very welcoming when we arrived the check out lady was more helpful. Shower was not clean hairs in the bath and we had to ask for towels as there was none in the room overall for the price we paid it was not satisfactory and will not be returning.

"Nice quiet hotel."

5
01/06/2017

Hotel is in a very convenient location. Easy on and off highway. Close enough to St Louis while not actually being in the city. Clean spacious rooms. Quiet inside the rooms. Friendly staff. Breakfast was nice. Different menu items each day.

"Spring Break disaster"

2
24/05/2017

I'm going to do this the easiest way possible and just list everything. Day/Night 1 *Nobody at the front desk when we were checking in. Stood there for 15 minutes before someone showed up and then the lady was very rude to me when I brought up the fact that I had been standing there for 15 minutes. (Seriously I could have robbed the place and they wouldn't have known). *we only had 2 towels in our room for a family of 4. Same lady gave attitude when I walked down to get more. *there was blood, makeup and hair on one of beds. Called front desk and same lady brought us more bedding but we had to put it on and strip the old stuff off. (Should have checked out right then) Day 2 *Safe didn't work. Let front desk know and was told they would get fixed that day. *Room was not cleaned even though we had the "please make up room" sign on door. Was told that house keeping basically couldn't read and thought it was a "do not disturb" sign. Day 3 *Safe wasn't fixed the previous day. (seriously all or needed was batteries - how hard is his). On duty lady manager came in to try to fix and told us hey we're out of batteries. There a store at the end of the road - go buy some! *talked to manager while she was there about all the previous issues we've had. She said she would make sure it was done while we were out that day. And also to come see her the next day when we were checking out and she would take care of us *ran back by the hotel before dinner and it was not cleaned. Walked to front desk, same manager was about to leave, talked to her. She threw her jacket down and stormed up to our room and made the beds herself and grabbed the 2 days worth of dirty towels but didn't replace them, take trash out, replenish tissue or cups. *came back to semi clean room and had to go search for towels because the front desk didn't have any. Day 4 - check out!! *manager who was suppose to "take care of us" was to busy cleaning rooms to come down and talk to us. Seriously!! Here's the only pros (sorta) - breakfast was decent. But when they ran out of something it took f-o-r-e-v-e-r to get it replenished if it every did. Also the kids enjoyed the good size indoor pool until it broke. The main manager was never there for us to discuss everything with him. We even left our contact info for him to call us so we could voice our concern for his hotel but he never called. The only way we would go back would be if it's the last available hotel near St. Louis.

L23170, Manager at Best Western St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Crystal Gabel

"Not worth the price way over priced"

2
23/05/2017

Food was cold the shower head was so dirty u couldn't even get a good shower I wanted to go buy the vinegar to clean. The remote was stick. Towels were stuck in the refrigerator, too much money not worth it

L23170, Manager at Best Western St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have taken this issue with the HK supervisor. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Crystal Gabel

"Not what I expected "

2
22/05/2017

I've been trying to decide how to score my stay since we visited in late April. Cons - The breakfast was adequate, but they quickly ran out of certain items. It was loud most of the time, since they were having kids Birthday parties the whole weekend. Because of that we never went to the already small pool which was full of kids. The elevator didn't work most of the time. Our room was not cleaned very well to start with (hair everywhere, dirty night stand,dusty) nor was it cleaned during our stay. My room key quit working everyday that we stayed. It was dated but sloppily renovated if that makes any sense. Pros - The food I was able to have for breakfast was good. The jacuzzi in our room was nice and worked well. The bed was comfortable. Everything in the room was in working order (except the dresser). Overall, I would not stay again. Was not the relaxing stay we had hoped for. The staff was pleasant and unbothered at the same time. Not sure if that is a good or bad thing. Also I left an item behind and have never been able to get anyone at the front desk on the phone. It has been weeks now, so I'm giving up. Save up your money longer and stay at a Holiday Inn or Hampton! Never had a bad experience at one of those!

L23170, General Manager at Best Western St. Louis Inn, responded to this review
Hello Alaina Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are sorry that you could not enjoy the pool and were disturbed by the other guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you do decide please call me directly and I will ensure you that you will be well taken care of. Also can you please call me let me know what item did you forget. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Thanks Crystal Gabel.

"Clean and nice room"

5
22/05/2017

The room was nice and roomy. The only thing that disappointed us was that the pool and hot tub were under construction which we did not realize before booking the room. Other than that it was a great stay with nice staff.

L23170, General Manager at Best Western St. Louis Inn, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 314-416-7639. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Crystal Gabel

"Trip to see Cardinals"

5
19/05/2017

Very good hotel in a somewhat out-of-the-way area of St. Louis. However, well worth the trip. Straight shot to Busch Stadium, too! Very clean room and nice staff. (Wear Cardinals hat and will probably get even more help!)

"Average"

3
11/05/2017

This hotel is a mixed bag. Welcome by two ladies on reception was excellent, the room was large, clean and had a fridge and microwave. Draw backs are that the rooms are along a long corridor off reception area which meant the hotel was noisy. There was nowhere to get food or drink, we had a walk across to a service station in the midst of a thunder storm to get some basic provisions as the hotel is on something of a retail park with nothing else in the vicinity. Breakfast was included but was pretty unappealing. All in all the hotel served a purpose but I wouldn't return,

"good hotel"

5
10/05/2017

up on arrival the staff was very professional they got me checked in quick. they have all ways treated me well there. I stay here ever time i'm in the area so far 3 or 4 times this year the rooms are all ways clean & the bed is comfortable I rest well here I recommend this hotel, as this is a good hotel. they make me feel at home here.

"Rooms Clean - Friendly Staff"

5
03/05/2017

Traveled long, got to Hotel Late at around 10pm, Greeted with a friendly smile, I asked the front desk Staff for a extra blanket before we could get our luggage from the car, we checked in the room, and a fresh warm blanket was on the bed. The Cleaning associate was friendly and kind. we tracked her down before leaving just to thank and bless her for her service. When we were checking out i was not feeling good, and asked to have my thermo cup filled with hot water, need I say more done! So this is the Type of service we would love to have at every away from home HOME. Thank Guys We Pray increase in all of your lives. D&G

"Great Experience"

5
02/05/2017

New management and staff since we were there last October. I called before booking to make certain I would not have any of the problems we encountered last October, 2016. Glad I gave them a chance again. Management has hands on and the staff was very friendly and helpful. Will return to this Best Western again when we are in the St. Louis area.

"Spring Break"

5
28/04/2017

This was an excellent place to stay! It was very clean we had maid service everyday! The breakfast bar was outstanding any and everything you could possibly want to eat! No many how many guest were eating the lady always kept it stocked with hot fresh food!! They had amazing customer service!! The Hotel looked as if it was recently renovated!! I would gladly give this a 10/10 or 5 stars!!

"Okay stay. 50/50 on whether I would stay again."

3
24/04/2017

Staff is very friendly, rooms are modern, but hotel itself outside of the rooms are old. Noise carries across and down the walls very easily. Large group of kids were very noisy first night; alerted staff and second night was better (parents and chaperones: please control your kids!) Convenient to I-55. Staff is trying very hard to provide a pleasant experience but only so much they can do.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We did bring this issue up with the parents and they apologized for their behavior. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Sincerely, Raj Doshi General Manager Best Western St. Louis Inn

"Nice place"

4
21/04/2017

A little out of the way, but great and comfortable stay. Room was nice and clean. Breakfast was excellent. Staff was very nice. Room was quiet and comfortable. Glad they had good darkening curtains as the lot next door had like stadium lights. Nice place. I would stay there again next time we are in the area.

"Great for the price!"

3
17/04/2017

Let me start off with a tip, don't book any Best Western through a third party website. I noticed a lot of the complaints on this hotel mention they booked through third party websites. Search around on third party websites for the best price, then call Best Western's reservation line, (the 1-800 number, not the hotel directly because they don't have the flexibility on prices that their reservation reps do). Their reservation reps will match or beat any third party website prices. And that way if any problems arise they can't give you the "You have to contact the third party provider to work this out" excuse, and you're likely to have a much better experience because Best Western is getting all of the money rather than having to pay a fee to a third party website for the booking. Now on to my review. A couple years ago I had a business meeting in St. Louis. My company booked me a room in a lavish hotel right across from the Gateway Arch. Literally I opened my curtains and had a picture perfect full view of the arch. The room was bigger than my first apartment, and everything about it was absolutely flawless. That room was also over $300 a night. This is not that hotel. If that's what you are looking for, this is not the hotel for you. This is a "You get what you pay for" hotel. Actually a little better. Cons: We had a double queen bed room. Room was a little small, but that was expected. The bathroom was basically the size of a walk in closet, just enough room for a tub and toilet to fit. No vent in the bathroom either. The water pressure in the shower was very low. The wifi is spotty and lost connectivity frequently. The hotel pool is small and the water is freezing. And once you get more than 10 people in the pool at once, everyone is pretty much in everyone else's space. This is especially annoying when you have unsupervised children in the pool jumping and diving off the sides and having splash fights with each other. There are signs in the pool area that say no diving, but there is no one enforcing that rule. I watched as parents sat poolside staring at their phones while their kids went absolutely wild; jumping, diving, splashing, running around, screaming. And this went on for all three nights we were there. Pros: The room was nice and clean with comfortable beds and pillows. The noise level for us was minimal with just the occasional hallway noise coming through. The front desk staff was very friendly, courteous and professional. Check in and check out were super easy and quick. Upon getting into our room we noticed a light bulb was burnt out. The front desk lady that checked us in, (who's name I wish I could remember), was there with a new bulb within minutes and even apologized for taking that long. When one of the bed supports came loose causing the bed to visibly move every time you touched it, the same front desk lady had us transferred to a new room within minutes, and apologized again about the problems we were having. Housekeeping were quick to clean the room and replace the towels. They even folded our kids' blankets that we brought from home and tucked in our kids' teddy bears with them! Very cute. In room refrigerator kept drinks and food cold and the microwave worked well, (not generally my experience with hotel refrigerators and microwaves). Breakfast was excellent each morning with a good selection of food, (make your own pancakes and waffles, scrambled eggs, omelets, bacon, toast, biscuits, cereal, etc.), and even a selection of toppings, plus a selection of juices, milk and coffee. Spacious free parking. Small but clean lobby and eating area. Free wifi, (even if it is spotty). Small but nice looking gym, (I didn't use any of the equipment though). Overall a very good choice for the budget minded traveler. A few minor cons, but big pluses on the pros of this hotel. Definitely one of the best 2-to-3-star hotels I've stayed in.

"Great service"

4
06/04/2017

I would give them a 3.5 score..... Pros: The service and staff at the hotel was excellent. Everyone was very kind and helpful. The breakfast was good and offered a good variety of items. Cons: The building is dated. You can see they are in the process of trying to repair and update the facility.

"You get what you pay for"

3
03/04/2017

The overall stay was good small issues on one of the days but everywhere has issues sometimes nothing that would prevent me from staying again. Check in staff was friendly. Pool area could be bigger. More kid friendly breakfast.

"close by st Anthony's hospital"

4
03/04/2017

We were looking for a place close by the hospital and this one is great. You can get to the hosp on a back road and its so much less stress than the hiway. Place is clean. staff is very accommodating . the breakfast was more than enough. My only complaint would be that the bed was very hard.

L23170, Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your response. I apologize for the beds, as the mattresses are brand new and have not been used much. I appreciate your loyalty to our brand and would like to thank you for your business. Sincerely Crystal Gable

"Nice hotel"

4
02/04/2017

The staff was extremely helpful, including the desk staff and the cleaning staff. The price was very reasonable, and the breakfast was decent. The rooms were nice, with good bedding (though beds are a bit soft for my liking). Drawbacks: Breakfast area and pool were quite small, and the neighbors were pretty loud, but that was probably a result of the hotel being booked (probably due to its popularity!) I do wish it was about 5 miles closer to downtown, but I would stay here again.

"Stay to visit father at hospital "

4
02/04/2017

Stayed at this place for a couple nights to visit a family member in hospital the hotel was clean although the elevator had a strong burnt oder the staff was very accommodating and helpful and the hotel was less then 10 mins from hospital and the breakfast was good in the mornings

"Fantastic"

5
22/11/2016

Chelsea and Denisha were extremely helpful, patient, and professional. I had a unique situation, and they helped me out. I also appreciate their manager for being reachable even after her shift and assisting us.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear kramersmith41, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We will happily share your comments with our staff and we look forward to seeing you soon!

"Very NICE motel"

4
10/11/2016

We have stayed in NUMEROUS motel over the recent years and this one rates in the TOP bracket of motels. I don't know where some of these people stayed that rate this 'dirty'' and poorly maintained. Maybe, the management has turned a leaf and is doing a better job, but We found it very clean and nice. The breakfast area was very clean and well maintained and a very good selection of items. The lady in charge kept everything full and clean. My only complaint, which was corrected, after I complained was the ADDED 'SAFE' charge to the bill AFTER I had signed in and found the final billing the next morning Nothing was ever mentioned about a SAFE charge prior to registration or during the Online Reservation process. We did not NEED a safe and did not use the one in the closet, but they wanted to charge me more for it. Upon complaining, I was told, it was on OLD computer charge in the 'system' that had not been removed, and they would remove at Exit, BUT they made no effort to remove it until I complained, SO< Watch for it and object. Other than that that, it is a great place to stay and very convenient to I-55

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Keith Y, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Nothing great, not awful"

3
08/11/2016

This is an older motel. A worker was removing snags from the carpets, room by room...and they needed it. However everything worked just fine and we had a nice 6-day stay. For an extra $4 we had a jacuzzi, which was refreshing. Good breakfast.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear deb W, I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you so much for your compliments to our breakfast! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Dissatisfied"

2
05/11/2016

Light bulbs burned out. Took 20 minutes to receive from house keeping after they were informed. Bar soap was not in room and had to request. Carpet tiles were snagged and did not adhere to the floor. Printed TV guide did not match channels on TV. TV had to be changed using up or down option, could not tune to a higher or lower channel in any other manner.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Ronald S, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance and housekeeping task right away for the benefit of our future guests, which hopefully will include yourself.

"Poor Housekeeping"

2
29/10/2016

Never stayed at a hotel that did not clean my room daily. We always vacated the room before 11:30 AM and removed the DND sign. That gives housekeeping staff ample time to clean before days end. Complained to front desk each night when we returned to the hotel. Even called front desk on two mornings before we left for the day. Finally after three nights housekeeping cleaned our room. There was a complete breakdown of staff communications.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear B6083OJbarbarag, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future.

"Nice room."

5
28/10/2016

Nice and clean room. Comfy beds. Nice furniture. Nice hot breakfast. Very nice young lady's at the front desk and breakfast bar. Very good for the price of the room. Very good location. Nice parking lot and secure area.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear W1390RErebeccab, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Nice rooms and really good breakfast"

5
26/10/2016

Needed a room and we found this on Hotels.com. The night clerk was very helpful and had fresh baked chocolate cookies ready at the desk for us. Check in was quick and our room was right down the hall from the desk. We had two queens to choose from and we chose the most comfortable for us. The room had a microwave and refrigerator if needed. The shower and sink were separate which is handy. Next day the breakfast had waffles(!!!) and to my surprise a pancake maker with chocolate chip batter. These were very tasty. The sausage gravy was thick and the biscuits were hot and tender both went well together. The eggs and sausage were tasty, there also was home fries that would have been better crispy but over all it was one of the best breakfasts we have had on this trip.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear stevene254, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I am very pleased to learn that you enjoyed the breakfast offered at our hotel. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Quality "

5
18/10/2016

We use this hotel all the time for out of town guests. Our clients are always pleased with the venue and service. Location is very convenient right off the highway. Breakfast is good with a decent variety to choose from. Recommended.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear phalanx1, Your five star review means a lot to us!Thank you for your compliments to our staff, breakfast layout and you enjoyed our convenient location. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Friendly staff"

4
17/10/2016

I had a good visit. The room was clean, the staff was friendly, the breakfast was decent. The doors are a bit thin but noise doesn't really bother me. I felt safe and I feel like I got my money's worth.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Heather S, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Good For A Day Or Two"

3
14/10/2016

PROS - Good location, reasonable price. Breakfast good. Bed excellent. Great cable TV choices. Lots of places to eat nearly. CONS - Check in girl clueless, took 10 minutes to get keys. No handicapped parking spaces. Room smelled of something trying to cover up smoke. Only 2 towels provided in room. Noisy, we heard everything outside the door, creaking floor above us, parking lot busy and sometimes loud. Given a reasonable price, hotel is tolerable for a day or two, but would not want to stay much longer. A decent choice for a stopover, if traveling through, but certainly not for a business traveler, or for someone who needs a lot of sleep.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear 9999Tr_Av_El_Er, Thank you for your review. We apologize for any inconvenience you experienced due to the noise level of the hotel. We strive hard to maintain a quiet and family friendly environment, but we can not control the actions of our guests. In the future, please speak with our front desk staff if there is too much noise, and we will gladly speak with the other guests, or move you to a more quiet section of the hotel. We hope to see you again soon.

"The wonderful world of St. Louis, MO."

4
11/10/2016

We stayed in the Best Western which was nice for the price. They serve a hot breakfast, Have an indoor pool which is not very large but ok and goes up to about 6 ft. The room was clean and the front desk staff were very nice. They have a small exercise room for those that want to exercise a little. There is a Cracker Barrel located directly across from the hotel. Rooms were cleaned daily. Bathroom was very clean. Great for someplace to rest if you are not looking for the top of the line.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Tawanna G, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am very pleased to learn that you enjoyed the hot breakfast offered and we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Room change for the better"

4
10/10/2016

Problems incurred on the first night including non-functioning appliances was resolved with an excellent room alternative for the remainder of the stay. The first nights' manager was obviously ill and even commented about health issues, he was unable to resolve the room's issues. The 2nd day was much better with an alert, attentive, helpful, kind day manager. He made certain remainder of our stay was satisfactory.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Mary K, Thank you for your review, your feedback and your comments regarding your stay. We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great hotel & great location!"

5
09/10/2016

Right off I-55 on the outskirts of St. Louis, this hotel was a convenient stop over on our recent road trip. The rooms are spacious, clean and well appointed, and the staff was friendly and helpful. Just what we have come to expect from Best Western! A Cracker Barrel restaurant sits right across the access road from the hotel, so you can walk over to enjoy a delicious and relaxing meal after a long drive. Despite being close to the interstate, there was hardly any traffic noise and we slept well. Thank you so much to the staff of the Best Western St. Louis Inn for your gracious hospitality!

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Jon N, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. We look forward to serving you again!

"Friendly Staff"

5
04/10/2016

I am very impressed with the staff here. I am teaching classes in the meeting room and they went out of their way to accommodate my needs. Management produced a flip chart, stand , and writing utensils as I left mine behind. Thanks.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Robert J, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope to impress you again during your next visit and we thank you for sharing your experience.

"Great Choice for Business"

5
03/10/2016

Simple, Clean and Perfect for a casual business trip. Hotel recently renovated and has a fresh up to date feeling. Staff was friendly and professional Not a lot of food or retail options at the exit but otherwise a great place.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Jonathan J, Thank you so much for your compliments to our newly renovated BEST WESTERN St. Louis Inn Hotel. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Nothing special about this BW"

3
24/09/2016

I was greeted by a friendly and helpful staff member that got our stay off to a good start. However, the hotel itself shows it's age. The room was average, but clean and comfortable beds. Hotel is pet friendly. Breakfast was typical fare, noting special about that either. Would probably stay here again if needed.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Rick W, Thank you for taking the time to write this review and share your experience. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Awesome"

4
24/09/2016

Just checked in today, every thing is great, great price for a weekend stay. Clean and organized. Front desk was helpful, only complaint is the smell. But it doesn't bother me that much, you get use to it.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear rphone2414, Thank you so much for such a wonderful review you have of our hotel. We are so glad to know that you had a great time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Worst hotel ever"

1
18/09/2016

The worst hotel that I have stayed in. The first room we were placed in had a broken toilet. We were then moved to a room that smelled like something had died in. We found out that the floor was soaking wet and made squishing sounds when you walked to the bed. If it wouldn't have been so late when we checked in (we were traveling a long distance for a wedding) we definitely would have demanded our money back! I would not recommend this hotel to anyone.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Angela A, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve. We hope you will give us another chance should you return to the area.

"Best Western? Or Best Hotel?"

5
16/09/2016

After staying at many St Louis hotels, from 1 star to 5 stars. Best Western St.Louis Inn is hands down a star above them all. The staff? From management to housekeeping to maintenance, who both worked together to find me jumper cables when my battery was dead on my car. While the manager squeezed me in last minute ON A FRIDAY to stay another night. Amazing. The nicest most helpful people. The price? This hotel could easily charge a couple hundred for the basic room I was in. But they don't. It's obvious they are not there just to make another dime off you. When let me tell you, they could without feeling bad because the accommodations the provide and all the extras are more than worth paying more. But you don't. Because the Best Part of this Best Western ( if I was forced to pick one) Is the Value. I actually received a few dollars back a couple times because I had inadvertently overpaid through one of the online websites. I mean are you kidding the price was a great deal already and still she gave me a couple dollars back. But it's because of that value in price and of their customers that this is hands down THE BEST-BEST WESTERN and THE BEST HOTEL in the St Louis area. Oh and don't even get me started on their breakfast(free), indoor pool, OR JACUZZI SUITE!!!

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Hi Dawn, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Very Nice"

4
16/09/2016

Very nice hotel with clean rooms and a friendly staff. Located just outside the city of St Louis, but just a short drive to all the attractions. The free breakfast was good but like most you need to get up earlier than you really want to on your vacation to enjoy it. Some items were luke warm at best ( sausage links) Overall a good place to stay and with an indoor pool.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Gary K, Wow! We are thankful for your awesome comment and great details of your experience with us. We are happy to hear that you enjoyed our staff hospitality, compliment to our free yummy breakfast and clean rooms. We're glad you had a great time with us and we look forward to serving you again.

"Hotel"

4
15/09/2016

Staff EXTREMELY courteous and told us when the cookies were done. Unfortunately had a room close to ice machines and front lobby and was difficult to sleep. Bed very comfortable, WiFi fast, air conditioning worked well

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Jani J, I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! We hope to impress you again during your next visit and we thank you for sharing your experience.

"Wonderful staff and rooms"

5
14/09/2016

This is my favorite place to stay when I visit St Louis. The staff is always wonderful (beyond friendly) and the rooms are clean and comfortable. I have been staying here for 4 years and it keeps getting better.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear y cc9418, Thank you for taking the time to let us know how you enjoyed your stay and we are happy that BEST WESTERN St.Louis is your favorite hotel ! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Great hotel for price "

4
09/09/2016

Really enjoyed our stay here after being at a music festival for most of the day. They were all very friendly. Rooms very nice and clean, and decent breakfast. Didn't have any issues with being able to hear others while in our room. I would definitely stay again.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Hi chayes09, I am happy to learn that you enjoyed the music festival for most of your day, I am pleased to learn that you enjoyed the value, hospitality and cleanliness of our guest rooms. It is great to hear that you enjoyed breakfast as well; and we are looking forward to your next visit to the area. Thank you again for your feedback!

"Senior Adult travel group"

1
29/08/2016

We unfortunately had to stay one night going and one night coming home from a trip to Mount Rushmore from SC. I had two buses of senior adults (84 people). We have never encountered a hotel that had one employee working the night shift for the entire hotel much less when 2 buses were due to arrive. The front desk manager apologized the next morning saying she had a family emergency and had to leave. I think as a manager and/or an owner you would certainly find someone else to come welcome and help us?! Anyway that was just the start of our problems! We had 3 groups of people that we had to move that night due to nastiness and frightening circumstances - 1st room's electricity kept going off (no lights or air, etc.). Bless the front desk clerk's heart she tried hard to do it all but that is an impossible job with that many people! Anyway the clerk finally duck taped the breaker so it wouldn't trip again - then the electricity wouldn't go off so they had to sleep with all the lights on! One room had bugs crawling out from under the refrigerator and along the wall and lastily we had one couple who pulled back their covers to discover what looked like dog poop! Horrible experience!!

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

"Clean, friendly, easy access"

4
29/08/2016

This was our 2nd time staying here. Easy access from the highway and not too far from the city attractions. Super friendly front desk personell and recently remodeled rooms. Some of the breakfast items could use some improvement but overall a good selection for a complimentary meal. The pool is ok, would be better if it had a hot tub for the adults. We liked the convience of the location the best as we traveled to the city for the Arch, Zoo and City Museum. Lots of good restaurants nearby to choose from.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and breakfast offered. We also appreciate your suggestions for improvement and look forward to impressing you during next visit.

"Nice, clean BW"

5
25/08/2016

Although there was some remodeling going on our stay, room and overall experience at this BW was outstanding. We will stay here again when in STL. One minor complaint: the waffle/pancake batter cups didn't hold enough batter to fill the irons. But that's a very minor problem and not one which will affect our decision to stay here again.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you again for taking the time to share this experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our pancake batter. We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"St Louis Inn Cardnials Night"

5
12/08/2016

This was a last minute reserve for a trip to watch the Cardinals play. The workers were very helpful. They had a full breakfast with a good variety of choices. The hotel is in an industrial area but close to Busch Stadium only 20 mins away. Reasonable price that made our trip very relaxing and convenient. I Will stay there again when in St. Louis..

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our breakfast offered which is good and hospitality standards. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Stained Sheets-No management"

1
10/08/2016

The blood stained sheets that we found on our bed was not the last nasty thing about this hotel. Management evidently doesn't actually work here as they never seemed to be in when I stopped at the front desk to speak to someone about this. After my 4th stop over 2 days I finally found a manager. Her offer was a 20.00 credit.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Please accept our sincerest apologies for the blood stained that you encountered during your stay in our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Family Reunion Visit"

4
08/08/2016

We stayed at the Best Western St. Louis Inn for a family reunion. The location is right off the freeway with quick access to downtown. The property is undergoing a renovation, and it is still a work in progress, but the room we were assigned had been renovated and was very comfortable. The breakfast was good and provided more than expected. The layout is a bit strange with guest rooms on the first floor and the lobby and entrance on the second floor. People were always confused using the elevator. It would be nice if there was just a set of stairs to the first floor so guests on that level could get to/from the lobby without using the elevator.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and breakfast offered. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.We also appreciate your suggestions for improvement and look forward to impressing you during next visit.

"Great hotel"

4
02/08/2016

My wife and I got a double Queen bed non-smoking room. Room was very clean and spacious. Large bathroom, with soap and shampoo dispensers in the shower. Fridge and microwave in room were clean and the room smelled clean.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness and accommodating experience, and we are very pleased to hear of our success in this ambition. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are all looking forward to your next visit and hope it will be just as enjoyable.

"In town for a Cardinals game."

4
26/07/2016

Our overall stay was a good one with just a couple of minor exceptions. The water pressure in the shower was very low. The air conditioner made noises even when not running. The hotel is right off the interstate which is nice and there is a Cracker Barrel restaurant across the street.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

"Very Disappointing Stay"

2
23/07/2016

The positive things during this stay were the evening/night clerk behind the desk (wish I could remember her name), the breakfast was good, and the pool was nice. I've never been more disappointed during a Best Western Stay. We always choose Best Western when traveling due to the value and amenities while traveling with children. Our first room the refrigerator wasn't working. So, we were moved to another room on the second level. We packed all of stuff and changed rooms. In our second room the remote wasn't working. We moved rooms again, two doors down. In the 3rd room, the refrigerator in there wasn't working. I'm a patient person, however, at this time, I'm done. I went to the desk and was told there were no other rooms to move us to. My children and I moved the refrigerator from the 2nd room to the 3rd room and were then helped by another desk who saw us moving the refrigerator. I talked to the manager, the next day and was told I'd get a credit on my account for the inconvenience. Later that day, I already was charged for the room, the full amount, and we hadn't checked out. We still had two more nights there. I was told the credit could take awhile (7 days later it was there). On the last night of our stay, there was a large power outage in the area due to the storm. Hotel guests were being sent to other hotels. So, we packed our room in the dark and went to a hotel 20 miles away. Upon leaving and turning in our room key, I was told we would be given an additional credit due to the inconvenience of moving hotels but that the manager had to talk to the owner. I called two days later to see what that would be and was told still working on it with the owner and that they'd be calling all of the guests. I called 9 days later after still not receiving a phone call and spoke to the manager, Melissa, again, and was told the credits could take awhile to show up (not even sure what the credit is). It seems as if this particular Best Western is quick to take your money, but not so quick at correcting their errors or fixing what they say they are going to fix. I don't fault them for the power outage. However, when you say you're going to take care of your guests, then that is what needs to be done. I should't have to wait over a week for credits and I shouldn't have to be making numerous phone calls when they say they are going to take care of things. The customer service in taking care of the issues here, has been horrible. I don't want to say I'll never stay at any Best Western again, but, I won't be staying at this one, and it has left a negative impression on Best Western in general. My kids laugh when they see a BW commercial because of all of the issues we encountered. The customer service at this particular BW is bad and definitely needs to be stepped up.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

"Travels"

5
21/07/2016

Great staff, nice place to stay, clean. Looked dated some what. But overall I would stay there again. The location was great for a family funeral that we had to go to. There is a Cracker Barrel in walking distance to go eat at as well.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Clean"

4
20/07/2016

There was a storm hitting the area and knocked out the electricity. We came around That time and was told that their power is out and checked us in anyway. We spend a few hours in the room. The room was cleaned and nice and we left for dinner thinking that the power would be back by the time we would be back. We did come back around 9pm and the powe is not still back and was told that everyone has to move out of the hotel. Fortunately, they told us that they have made arrangement for us and gave us the Comfort Inn's address. Given the situation, I think the staff did a good job.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I do apologize for the inconvenience that you encountered, though I'm very glad that this did not detract too much from your overall experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Cheap but not good"

2
18/07/2016

As frequent travellers we often stay in Best Westerns when we are on the road. We were however so glad to be able to leave this on in our rear view mirror. It is a disgrace to the brand. The friendliness of the front desk cannot paper over the fact that this hotel needs to some major attention to detail. 1) Take a look at the stains on the seats in the breakfast area before you sit down - they are filthy. 2) The ground floor main corridor carpet looks like it is about to get up and walk out in disgust. 3) Our room on the newly re-furbished 'downstairs' had food on the carpet and somebody's orange "cheeto" stained fingerprints all over the phone - it had clearly never been cleaned or inspected. 4) One person on duty on a busy Saturday night is simply not good enough 5) To come back to the hotel in the evening and find the whole reception area seating has been taken over by the pool maintenance guy is disrespectful to paying guests 6) a spill on the floor at morning breakfast by the drinks machine was left as a messy puddle for the whole time we were there -no oversight whatsoever 7) the newly refurbished room had no net curtain - and despite this being reported nothing was done 8) the rear car park was more like a rubbish tip. 9) And finally the wi-fi was non-existent in our area of the hotel. $10 was taken off our room for a two night stay, but I'm afraid I would not stay here again even if it was free. I am not normally given to such bad reviews but feel that people need to be warned about this particular "Worst Bestern"

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

"Hard times for hotel"

4
18/07/2016

They had terrible storm go thru right before we checked in, combine this with the motel up-grades and it was a mess. Hotel is right off I-55 close to a CrackerBarrel in a safe area. Up-grades are needed as this is an old hotel. Room was very clean with no problems other than the bed was not very comfy, but then none are like the ones at home. Breakfast was the usual hotel food with good service. Will try this one again in the future.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Last minute trip to St. Louis to attend a funeral"

5
17/07/2016

I had to make make last minute reservations for a trip to St. Louis for my Uncle's funeral. Reservation on-line was easy and had no problems what-so-ever checking in or checking out. This hotel is convenient but quiet. Safe neighborhood allowed me to do my morning walk without fear for my safety.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are very happy to learn that your stay was so peaceful, and we hope to see you again soon!

"st louis"

5
15/07/2016

Great staff, clean newly remodeled room, and free breakfast what more can you ask for!!!!!!! Tina was fantastic at check in. Only complaint would be trash in the parking lot at the rear of the building.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and cleanliness have been successful. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Good a place as any on the road"

3
08/07/2016

Clean sheets, decent accommodations. Can't really say much new about this chain, they have been in the business for many years and aren't set to move up or down. Staff was helpful and check-in was easy. Close to the road, but not too noisy.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our high standards of housekeeping and our friendly and welcoming staff. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Credit Card & Reservation Issues"

1
06/07/2016

We made a reservation online and pre-paid. When we arrived they could not find our reservation so we paid again for a room. When we got our credit card bill we were charged twice for one room, for one night stay. We called the hotel twice and was told we needed to speak with Melissa the manager. They took our phone number and Melissa was supposed to call me back. She never called back, so I had to call a third time and finally got a hold of her. She allegedly reversed one of the charges and was going to email me a reversal receipt. This never happened. After checking our credit card again we noticed there was never a reversal charge. So, I called a fourth time and spoke with Tina. She was familiar with the problem and allegedly reversed the charge and was going to email me a reversal charge receipt. As of right now I have not received the email. On top of that, we were not impressed at all with this hotel. My parents also stayed there and they vowed to never stay there again. They also had issues checking in with their reservation. If I do not see some action very shortly I am going to contact my credit card company and file a dispute. What a mess! I really do not have time to be dealing with this.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to rate our hotel and to explain your experience. I apologize that you are not made aware of the additional charge on your stay. I will discuss this concern to the management so they can assist with this thoroughly. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Please feel free to contact us if this situation has not been resolved to your satisfaction.

"Great value!"

4
03/07/2016

Good hotel just outside STL about 20 mins from downtown, the zoo, etc. But its so much cheaper than most of the hotels in STL that it's worth the drive. First of all, this hotel is very reasonably priced, so our expectations were low. But this is a very nice hotel! Clean, friendly staff, nice rooms, and breakfast is above average with lots of choices. Also we had to check out a day early, and I didn't think we'd be able to cancel our last night without a fee but they let us! Very nice. Next time in STL we will absolutely stay here.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. It means a lot to us that you've allowed us to be such an important part of your vacation and we look forward to seeing you and your family again!

"Good, quiet value"

4
02/07/2016

This is a convenient, just out of the city location, right off the highway. Very comfortable bedding, otherwise very good all the way around. Pool opens right into the lobby, so that area is noisy DO NOT TAKE A LEVEL 1 ROOM.. Level 1 is actually the basement. Window are visible from the ground level, but the room is mostly below ground. Don't bother with the Cracker Barrel across the street unless you want to. There are great restaurants and shopping a short drive away on Route 141. ask for directions

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Great Stay "

5
02/07/2016

Had a great stay. No complaints. Would stay again. Room was nice with comfortable beds. Breakfast was fresh and really good. The person at check in was very friendly. Pool looked clean and parking was good. Room was much nicer than expected for the price. It was worth the stay.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your compliments to our staff, hospitality , breakfast layout and hear that you had a great time at our hotel! We are happy to know that we have exceeded your expectations for just an affordable price. I am so glad that you found our hotel to be comfortable and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Clean and Spacious"

5
30/06/2016

This hotel was perfect! The room was quiet, clean and spacious; the staff was very friendly and helpful; the breakfast was delicious;, and my kids loved the pool. Front desk clerk "Tina" went above and beyond with her customer service. Would definitely stay here again if I ever find myself back in the St Louis area!

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"St. Louis Overnight"

4
30/06/2016

Best Western has great staff and comfortable rooms. Pool was closed for cleaning which gave me the impression they care about health and comfort to their guests. This motel was conveniently located near the highway entrance and exit.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We are glad your stay was comfortable and we look forward to your next visit!

"First time staying here; room was clean; bed was comfortable; breakfast was very good."

4
25/06/2016

Looking at a map the location seems like it is a bit far from downtown, but it only took us fifteen minutes to get to and from downtown, so it wasn't inconvenient at all. The desk clerks seemed friendly. Breakfast was plentiful - scrambled eggs, make-your-own waffles, breakfast potatoes, biscuits and gravy, bacon, yogurt, bagels, muffins, milk, juice, coffee. Much better than they typical free breakfast! We had breakfast during the weekend and Monday morning. There were a few less offerings Monday morning. The lady managing the weekend breakfast was very friendly. Beds were very comfortable. Room was clean. Room keys would not work the third night even though room was booked and prepaid four months prior. Went to service desk. They said the keys had expired. They reset the keys. Confirmation e-mail said there is a laptop safe in the room. But our 17" laptops were much too big to fit in there. Fee to use the safe was a $1.50. Had good Wi-Fi signal in the room but kept getting disconnected VERY frequently; so much so that it became frustrating. Internet download speed was relatively slow. Stayed three nights. First two nights were very quiet. Third night had kids running and yelling in the hallway.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your high rating of our hotel and for taking the time to share your experience! We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel and we want you to know that the matters you mentioned are being addressed. I have shared your compliments with our staff and thank you for giving me the opportunity to recognize them for a job well done! We all look forward to seeing you again.

"Great Stay"

5
25/06/2016

Upon arrival check in was simple. We were offered fresh baked cookies & local info for sight seeing with a smile. Location was perfect for us less than a block away from Quick Trip right by the highway but not noisy.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are so glad that your stay was enjoyable and we look forward to seeing you again.

"Run Down Hotel"

2
20/06/2016

Common areas are not clean and room we stayed in had several electrical issues with the outlets. Elevators were dirty and carpets were old and worn and needed a GOOD cleaning. A/C is very noisy. Rate on final bill was incorrect and overcharged. Breakfast is over by 9:00am, even on the weekends. First floor is below ground level, so view out the window is of a concrete wall.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your review, your feedback and your comments regarding your stay. I am terribly sorry that you experienced a number of inconveniences regarding the working order of the electronics in your room and you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We will address the maintenance and housekeeping task right away for the benefit of our future guests, which hopefully will include yourself.

"two steps above a truck stop"

2
20/06/2016

We called ahead to tell the front desk we would be very late checking in due to our flight schedule. When we first arrived, tired from a long trip, we were told that their "system" was down and we couldn't check in. Then the two clerks got in an argument over a previous cash transaction and one told the other one in front of us…"they will just have to wait". We finally got checked in and were triple charged for our four day stay. When our daughters arrived the next afternoon, one of their rooms was not ready at 6 PM. The morning breakfast was a zoo. Unfortunately, our room was near the main lobby and were awakened every morning at 6:00 by loud guest and smells of frozen sausage. There were some very nice staff members who greeted us with a smile and the price was reasonable….but we will not be booking a Best Western any time soon!

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for taking the time to leave such thorough and revealing feedback. I apologize that you are not made aware of the additional charge on your stay. I will discuss this concern to the management so they can assist with this thoroughly. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

"Below average"

3
17/06/2016

While the price is good, the property is not. The pool water was yellow and had no chlorine, the pool area was 120 degrees without a fan in sight, and for the occupancy level it was understaffed. We had one woman running around checking people out, making breakfast, and cleaning up at 8:30 AM. If actions speak louder than words, it appears that the management doesn't care to much about this property or guest experience.

L23170, Guest Relations Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I assure you that the pool is cleaned on a regular basis, including weekly special treatment and I want to apologize for the temporarily no chlorine and yellow water in which you found it. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope to see you again someday and to transform your opinion of our hotel and service.

"Quality as always."

4
12/06/2016

Between Adoria & Matttie, check in was no problem. Room # 325. Furnishing were a firm, comfortable bed with four 3/4 pillows. The bed is about 36" high, franked by night stands. A flat screen television sets atop a three drawer chest. The television is digital, so selecting a channel is challenging. Tina helped me with the remote. Two sliding doors for the closet. Eight wooden hangers, iron & board, safe, not charged. The bathroom is shower/tub. Hot water for shower in twelve seconds. On the shower wall are dispensers for shampoo, lotion & conditioner. All three walls appear to be marble. The tub's faucet is very powerful, while the shower head is gentle to the face & body The head is adjustable, however two hands are needed for adjusting. Plenty of towels. The sink is separate from the shower area. The counter is short, only about 42". I moved most items the counter to make room for my own traveling items. A M/F. The micro has dials for time & heat settings If doing a bag of popcorn, use close to high heat & three minutes. The fridge was unbalance, feels as if a front adjustment leg is missing. The guest laundry & fitness center are located on the lobby floor next to the elevator. Both washer & dryer are $2.00 each. Soda & snack machines are located near the elevator. Room # 325 is just a few steps from the elevator. This facility has a very lounge, two couches, love seat, comfort chairs-all leather- & coffee table. A guest computer. Outside the lounge are two indoor pools-one adult & one children's . THe pool's heater was not operating, yet twice I saw young girls enjoying their selves. This is a three floor facility, with the elevator on the small , however the elevator will accept a luggage cart & two adults with no problem. Two luggage carts are available by the front desk. USE BOTTON # 2 for the lobby. Breakfast area is larger than the lounge. For seating square tables, four chairs each. Long separate counter with four stools each side. A corner counter with five stools. A wall mounted flat screen is set for morning news. Breakfast is 6:00 to 9:00. For dry cereals & Quaker meal. Biscuits & gravy, steamers for sausage patties, scrambled eggs, hash browns, two waffle makers. Coffee, cram berry, apple & orange juice. Bagels, bread, pasties, micro muffins. The motel's drawback is the lack of restaurants-a Cracker Barrel is a short walk away. Most restaurants are located to the south in Arnold. During my stay ( May'16) a complete renovation was in progress. Floors 1 & 3 were mostly done, with floor 2 (lobby) about 3/4 completed. Even with the renovations & lack of restaurants I would stay again. Factors being: the helpful staff-Adoria, Mattie & Tina-the room's cleanliness,, comfortable bed, breakfast, & short distance to I-55. Plenty of parking. The room's only drawbacks were the small shower area & sink counter space. Having a king bed & staying the third floor has two advantages. A king uses less space, giving room for a small couch. Being on the third means NO guest walking above me.

"Generally good experience, check in clerk with attitude, poor internet"

3
10/06/2016

We generally stay in BW hotels and have good experiences. This time we encountered a check-in clerk with a defensive attitude. We had requested a room on an upper level in a quiet area. She assigned us a second level room, which was really the ground level and Lobby level and breakfast area next to the Lobby, arguing that it was an upper level. The room was three doors down from the Lobby and across from the fitness room and ice machine. All traffic to the Lobby and breakfast room passed by our room. Also, the internet did not work most of the time. Outside of these two problems, the other staff were very pleasant and the hotel was comfortable. Bed was very comfortable. Room was clean and spacious.

"Renovations in Progress"

3
08/06/2016

At this time, you do not want a room on the second floor until renovations have been completed. I was placed in a room on the second floor and asked to be moved because the room had not been renovated, and the smell of smoke was hard to take. I asked San at the reception area if I could be moved to a remodeled room, and she quickly found me a better room. San, you rock!

"Best Western Hotel Review 1 - Great Hotel Service"

5
31/05/2016

This is a Great Hotel. Great service. Great Food. I enjoyed my stay. The room is clean and nice. We enjoyed our stay very much. We would stay here again. The people were friendly and helpful. The WIFI worked very fast.

"OK for Overnight"

3
23/05/2016

My husband and I stayed here for one night while on the road. Check-in went smoothly and the hotel receptionist was friendly. The room they initially put us in was right next to the stairs/ramp to enter from the parking lot which I immediately didn't care for but figured I'd check the room out anyway. The room itself was ok but the door to our room literally had a 2" gap between the bottom of the door and the tile floor beneath so we could hear everything outside including people's conversations and footsteps as well as the extremely noisy ice machine in the hallway next to our room. Thankfully they were able to give us a different room on another floor that was somewhat more suitable. On our way to our new room my husband and I both remarked how filthy the main hallways and elevator was. How hard is it to make sure the hallways are at least vacuumed daily? It seemed as if they hadn't vacuumed in weeks. Not impressed at this point. Our new room was adequate, nothing fancy but good enough. The carpet was visibly stained and overall seemed a bit old and worn. Nothing too terrible but still not great. The saving grace of this hotel was the very comfortable bed and strong water pressure in the shower. If you can overlook these issues you might find this hotel ok for one night. However, we will probably look at other hotel options next time we are in the area.

"Iffy from the start"

2
15/05/2016

When we walked in the hotel, I noticed the floors in the hall were dirty. Then the floors in the elevator. I am not a super picky person, but I just felt icky. We opened the door to our room and a blast of damp (mildew) + stale cigarette smoke air hit us in the face. We decided to stay. The room was very cramped. Nowhere to really move. The bed my boys slept in was very wobbly (a poor frame). The table in the room wobbled. The desk chair reclined all the way back when you tried to sit in it. Yes, despite all of this we stayed because we were going to be out exploring St. Louis for most of our time in the city. My son saw a few bugs (but not anything alarming). However, on the last night I killed TWO roaches in the bathroom. I wish I would have snapped a photo, but I didn't. When we received our bill, we were charged more than our reservation amount. I would never stay here again. I would never recommend this hotel to anyone. (In fact, when my sister in law came later in the week we told her she would NOT want to stay here.)

"Good price, nice room, but..."

3
06/05/2016

Our room appeared to have been renovated and nicer than the room I had (on a different floor) of this same hotel a few months ago. However, we experienced problems with the a/c and the room was stuffy as a result, and the in-room wifi was completely inadequate, constantly cutting off or bogging down. I had this same experience with the wifi during my earlier stay as well.

"5,350 mile road trip"

4
06/05/2016

After driving all day we went a few miles out of our way to stay with BW St. Louis. Very satisfied! Close to downtown and convenient to Interstate, but much more budget friendly. Just wish we could have stayed to enjoy all that St. Louis has to experience!

"OK overnight stop for road trip"

3
04/05/2016

We stayed here for a night while driving down to New Orleans. There were a couple of coaches there with youth group. We were a bit apprehensive that there would be a noise problem, but the front desk person shooed them out of the lobby and to their rooms and had them all together on the lowest floor, so noise was not a problem. Our bed sheet had a spot of blood on it - looked like someone had cut their finger while making the bed. We were able to move to a new room, so that problem was solved. The shampoo and conditioner were in a dispenser in the shower that was difficult to get anything out of. Our king bed room had a small refrigerator that had no freezer section, so it was not possible to refreeze our blue ice insert for our cooler. The breakfast was no better than ok,; I was able to get a bowl of cereal with milk. I tried a bagel but couldn't eat it - the texture and taste reminded me of sawdust.

"Great Hotel"

5
26/04/2016

This hotel worked very well for a community center youth trip. The staff was friendly and the hotel had all the amenities we needed. Clean and recently updated hotel. Easy access to St. Louis as well.

"Don't trust shower dispensers"

3
26/04/2016

Do not assume conditioner is available in shower dispenser. It comes out so slow as to be unusable. Be prepared and bring your own conditioner in the shower. The shampoo and the liquid soap look about the same, I am not sure there is any difference.

"Pool not worth reservation"

2
18/04/2016

The pool water for the inside pool felt like ice water. My kids got in and wasn't in there but for about 10 minutes and their lips was already turning purple. The lighting for there didn't come on until after dark and was hard to see the kids unless you was standing right at the pool. Our room must not get the full cleaning because my son found a comb that was not ours right under their bed. I feel like if we could see it so could the maid. We will never stay here again not worth the amount you pay for the room.

"Good value"

4
13/04/2016

The property was in fairly good shape and the desk person was pretty pleasant. The gym didn't open until after I wanted to leave, but they let me get on a treadmill anyway, so I was happy about that. The room was a nice size and fairly close to the front desk/breakfast area. They had a pretty complete, hot breakfast that was included - much more than other hotels at this price point. Overall, we were pleased with our stay, it was a good value for the money.

"Stay convenient and easy on wallet"

4
13/04/2016

We have become habitual guests of the Best Western on Heimos [south of St. Louis on Interstate 55] because they offer a super clean, inexpensive motel with everything in good repair, clean, excellent free breakfast [waffles and eggs included] and in a quiet location with easy access to Interstate 55. Cracker Barrel is really close, as well as gas station. Our grandchildren are 5 minutes away, as is Grant's Farm, etc.

"Family Getaway"

4
12/04/2016

The kids loved the room and pool. I liked the location and cleanliness. Breakfast was nice, but the area could have been larger and the time could have been longer. Overall stay was very nice and a great deal. The staff was very helpful and nice.

"Great stay"

4
09/04/2016

Took the kids for Easter break had a great time, kids loved the pool, friendly service, good breakfast, need more seating in breakfast area only issue. Plan on returning next time I need a break. City museum great for kids.

L23170, Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you So much for you Great review! I'm glad you enjoyed your stay! We look forward to seeing you again! Again thank you and have a Great Week! Mattie Thomas

"Considering the price, we thought this place was quite decent."

3
06/04/2016

We booked this through TripAdvisor/Booking.com and got it for under $80 (tax included). The place has had some remodeling and our room was decent. Just don't look too closely at the details (bad caulking, chipped flooring) and you'll be content. The bed was comfortable and the room was a good size and it was clean. We took a long walk at Cliff Cave park, ate at Cracker Barrel (who knew they had a "light" menu?) and had a good night's sleep.For 80 bucks (with breakfast included)--this was a good deal.

L23170, Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you So Much for you review. I will look into the issues you stated. I am happy over all you enjoyed your stay! Please come Again! Mattie Thomas

"Could be better"

3
29/03/2016

This hotel does have some nice qualities. I has a nice location right off I-55. There is a QT and cracker barrel very close. The staff is nice and pleasant. However, the room i was stuck in was not that nice. Right across from the ice machine, elevator and fitness room. It seems like there is constant traffic in front of the room and all the noise makes it into the room. I know some of the hotel has been remodeled, this room clearly was not. In the morning you can smell the breakfast and that was not a good thing. The breakfast was not edible. The eggs had to be powdered, the biscuits were not done and the gravy was super watery. We made our way to Denny's the second day because we could not eat their breakfast again.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Mattie Thomas

"Convenient"

3
23/03/2016

This is very convenient to I 55 south. It is clean and walking distance to a Cracker Barrel. If you want other restaurants there are a number of them just one exit south I 55. The owners are remodeling the interior. It is in a quite neighborhood with no traffic noise.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 314-416-7639. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Mattie Thomas

"Vacation"

5
21/03/2016

This was the first stop of our weeks vacation. Hotel staff was very pleasant and accommodating. Give us some ideas and what we could do that evening. The rooms were very clean. The breakfast was good. Our adult kids enjoyed the pool. We had a very nice time.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for you Great review! I am so glad my staff made your stay great! If you are ever in our area again please don't hesitate to stay with us! Again thank you and have a great and safe vacation! Mattie Thomas

"Wanted to love it, but didn't"

1
21/03/2016

I would love to be writing a good review about this place but…… After we checked in the room looked good. After getting a closer look, not so great. The air on the air conditioner never cooled down the room. The second queen bed in the room the frame was broken. So much so I was worried it would collapse. Surprisingly it did not but however it squeaked loudly with any movement. The remote was broken so you could only scroll down through channels. The sheets on the beds did not fit. The fitted sheet on my bed was ripped so when I tried to adjust it, it tore even more. The beds were hard as a rock. I know firm and this wasn't firm. It was hard. Also every single pillow in that room was lumpy. I was very glad I brought my own. When I travel Best Western is a normal choice for me. I hardly have any issues but this hotel was quite the let down.

L23170, Manager at BEST WESTERN St. Louis Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Mattie Thomas

"A Little Disappointed"

3
20/03/2016

We stayed here with our 2 teenage sons for 1 night. Booked it due to the excellent value and good reviews. The biggest disappointment was the pool. It was so cold that when he got out of it he said his hand was numb. For some reason this Best Western didn't have a bar of soap for the sink. Had to use the shower gel in the bathroom. Bed was comfortable and the staff were friendly. Not as nice as the BW we stayed at in Hannibal.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your review. I apologize for the issue you had while staying with us. Best Western strive to make your stay a great. The next time you are in our area Please call me directly to book your reservation. Best regards, Mattie Thomas

"Great Experience"

5
18/03/2016

Nice hotel and they are remodeling so only going to get better. Good breakfast, really clean room, extremely comfortable bed. The staff was friendly and went out of their way to make sure we had everything we needed to make our trip perfect.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your Great review! It is always a pleasure when our guest are Happy! We look forward to seeing you again! Mattie Thomas

"Really enjoyed our stay"

4
03/03/2016

We stayed here the night of Feb 17. We had a king bedroom on the 2nd floor, which really is the 1st floor. The hallway had a slight musty odor but our room was obviously remodeled recently. It was very, very nice. The clerk at the front desk, Tina, was super nice. She even made fresh macadamia cookies rather frequently in the evening. I tried to sit out in the enclosed pool area but it was not heated. However they had a nice sitting area in the lobby and I enjoyed sitting there reading the newspaper. In the morning we ate at the free breakfast in the lobby which consisted of biscuits & gravy, sausage, scrambled eggs, make-your-own-fresh-waffles, pastries, bagels, juices, coffee, etc. It was a wonderful way to start the day. We definitely will stay here again.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 314-416-7639. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mattie Thomas

"Decent Place for Overnight"

3
23/02/2016

On the plus side, this hotel was easy to find and convenient The room was clean and easy to get to, and the beds were comfortable.It was totally fine for what we were looking for and it was an excellent rate. On the downside, they were clearly in the middle of renovation. Our room was right off the hallway from the front desk and near the breakfast area, so we started hearing the set-up for breakfast a little before 6 a.m. Fairly noisy. Couldn't find the remote for the TV (but didn't matter much because we got in late and left early).

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 314-416-7639. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mattie Thomas

"Excellent"

5
22/02/2016

Great friendly service and rooms are updated and very clean. We will be staying at the hotel our next trip through this area. Great value also. This hotel is compariable to a Drury Inn which is typically our choice of hotel in this area.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 314-416-7639. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mattie Thomas

"Disappointment"

2
16/02/2016

We stayed at this hotel because of all the good reviews that I had read. It was a huge disappointment. We did not receive a bottle of water or warm cookies at check-in. No big deal. The indoor pool was not heated - we told the front desk and they said it was working. OK. Fine, No pool (for my 3 yr old and 5 yr old). The next day, breakfast was crazy. I went up twice and both times they were out of sausage, biscuits, and gravy. Later that day, the pool was still too cold to swim. My husband got a picture of the thermostat - it was 54 degrees in the room! That evening, my 3 yr old son clogged up the toilet. I had to go to the lobby, get the plunger, plunge the toilet myself, and then return the plunger to the front desk. What?!?! We checked out the next morning.

L23170, Manager at BEST WESTERN St. Louis Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Sincerely, Raj Doshi General Manager

"St. Louis visit"

4
13/02/2016

We stay at this Best Western when ever we are in town to visit friends and relatives, The rooms are large and comfortable. It has easy excess to the city and west county. There are a lot of restaurants close and shopping, You get a bottle of water when you check in and warm cookies, which is a nice touch.

L23170, Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your Great Review! We look forward to seeing you again. Have a Great Day! GM Mattie Thomas

"Wonderful stay"

5
10/02/2016

We visted St. Louis from San Diego and had no idea where to stay. I am so glad we chose this hotel. Nila at the front desk was the sweetest most hospitable young lady. Every evening she made sure to have warm cookies waiting for us. She went out of her way to make sure we were comfortable and had everything we needed. Our room was clean and beds were very comfortable. TV had every channel we wanted plus more! It was great to have a Cracker Barrel across the street (we don't have those in San Diego.)This was truly our home away from home and we are sad to leave and can't wait to come back! Thanks for everything!

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you so much for your great review! Nilla is a sweetheart. I'm glad to know my staff are doing a great job. Please come see us again. Have a great day! Mattie Thomas

"Great stay."

5
09/02/2016

This is the 2nd time in four months we have stayed here. Clean rooms, however beds are very firm! Breakfast is good. Close to many restaurants and shopping. Easy access to the city. My biggest compliment is that every time we entered this hotel the staff always welcomed us! Front desk, housekeeping, and breakfast attendant. Loved that.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your Great Review! I am glad to know my staff are doing a Great job. We look forward to seeing you again! Mattie Thomas

"Not even close"

2
08/02/2016

We stayed for the use of the indoor pool. The heat was not working so we asked for a refund of our second day so we could go somewhere that my grandchildren and I could swim. I was told that it would be resolved so I waited a few hours and it was a little warmer but still to cold to swim. The pool wasn't heated either so I feel we wasted on money and time. We drove 4hrs to meet my mother who also drove 4hrs and it was an extremely disappointing trip. The tubs need to be bleached cause they were very dirty looking. Also the rooms where not very clean we found cigarettes in the chair and this is supposed to be a non smoking hotel. Sorry it needs a lot of work.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 314-416-7639. Sincerely, Mattie Thomas General Manager

"Good Place to Stay"

4
30/01/2016

We were very pleased with the hotel. The room was very clean and the bed was comfortable. The morning breakfast had several choices of food. The location was easy to get to. We have stayed in this Best Western several times and have never been disappointed with the room, service or food.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you so much for your positive feed back on your stay! We are delighted you enjoyed your stay. We look forward to seeing you again. If you need anything please feel free to contact us! Again Thank you and have a great week! Mattie GM

"Good value"

4
29/01/2016

The room was clean and had very comfortable beds. The staff was friendly and helpful and the price was fair. Breakfast was included. We were just passing through on our way to Florida and this fit our needs quite well. I would consider staying again should the opportunity arise.

L23170, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Hello Thomas, thank you for staying with us. I am delighted your stay was well. We appreciate your positive feedback. It means a lot to me, knowing my staff are doing a Great job! Again thank you ad have a great week! Mattie GM

"Wonderful Hotel"

5
11/01/2016

Very nice hotel, bedrooms were very clean and comfortable. The staff is friendly and very helpful. Internet service was very fast with good connections. The breakfast was very good start to our day- we will be returning

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Billy H, Thank you for sharing your feedback on your recent stay with us! I am happy to hear you enjoyed our hotel! We are delighted to hear our complementary breakfast was the perfect start to your day! We do hope to welcome you back in the near future! Please do not hesitate to contact us directly for any future bookings. Sincerely, Nila Bhakta

"A Very Pleasant Experience!"

5
10/01/2016

This was the first time that I have stayed at a Best Western, and I will certainly return in the near future. The staff were extremely helpful and pleasant. I am not usually a breakfast person however, as everything looked and smelled so appealing, that I decided to try it. It was wonderful. I highly recommend this hotel!

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Hello Marrie Q, Thank you very much for your wonderful review! We enjoyed having you stay with us and hope that we are able to welcome you back in the near future! If there is anything I can assist you with in the future, please do not hesitate to contact the hotel directly. Sincerely, Nila Bhakta

"Great Place to Stay"

5
07/01/2016

We stayed at Best Western St. Louis Inn....took a chance ...and glad we did. The exceptional service this hotel had. They had recent construction and it showed. The room was very nice. Very clean, fast elevator, friendly staff ....making our stay a excellent choice. Close to shopping, and restaurants We will be back if we are in the St. Louis area.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Hello Nancee H, We appreciate your kind feedback you decided to share with us on Tripadvisor! You did pick the perfect location for your travel needs and I am so happy to hear you were happy with your room accommodation! We hope to welcome you back in the near future and thank you again for choosing Best Western St. Louis Inn. Sincerely, Nila Bhakta

"Helping the Community"

5
02/01/2016

Best Western is helping the community by offering a special rate for the families affected by the flood. Your stay includes hot breakfast, indoor swimming pool, and free WiFi. A wonderful staff that always greats you with a smile.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Melisa J, We appreciate your kind feedback you decided to share with us on Tripadvisor! Our staff is assisting in local communities affected by flooding, doing the best they can. We do hope to welcome you back in the near future! Thank you! Sincerely, Nila Bhakta

"Cold pool and dusty tables"

3
25/12/2015

If it were not for friendly staff and low cost I would not stay at this hotel. Second stay this month. First stay pool was out of service, this time use able though very cold, even pool area was cool. Room was nice, though all table tops were dusty, tub faucet dripped whole time. Second stay was Christmas no housekeeping except for check out rooms.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Chawni, Thank you leaving us your response. It's disappointing to hear of your experience with us. We're sorry to hear our staff was not able to accommodate you efficiently. You can be sure this, along with all your concerns, will be forwarded on to our management staff as soon as possible. If you have any questions, please feel free to contact me directly. Thank you again for your feedback. Sincerely, Nila Bhakta

"Very if-fy WiFi, okay breakfast"

3
15/12/2015

The hotel promises free WiFi, but it blinks in and out -- mostly out. If you need reliable WiFi, the best bet is some nearby Starbucks or McDonald's or BestBuy; don't count on it here. Aside from that, though, the hotel is fine. My husband pronounced the biscuits-and-gravy "inedible" but the scrambled eggs & sausage & light yogurt were all perfectly good.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Lauri, We thank you for taking the time to share your thoughts and experience. We're truly sorry to hear about the negative experience you and your husband had, I am very sorry to hear of the issues you experienced and will ensure these are communicated. We are always look for ways to continually improve our guest experience and it is through direct feedback like yours that we are able to do so.If you have any questions, please feel free to contact me directly. Thank you again for your feedback. Sincerely, Nila Bhakta

"Nice quiet, Great place for a night away."

4
12/12/2015

We were looking for a night away in a Jacuzzi room. (with the tub in the room, not the bathroom) They honored the website fee, very reasonable and affordable. Very Clean, considering the entire lower floor was under construction.Very quiet and private Our room was completely remodeled. Breakfast was a very pleasant surprise with Eggs, Hash browns & Sausage, Biscuits & Gravy among the regular items. Staff was VERY friendly and helpful. We were not informed the pool was under maintenance when I called to inquire about the room, but we had the tub in the room. Overall, this is a great place to stay, if you are just passing through or looking for a night away.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Amelia S, Thank you for sharing your feedback on your recent stay with us! I am happy to hear you enjoyed our hotel and complementary Breakfast! We enjoyed having you stay with us and hope that we are able to welcome you back in the near future! If there is anything I can assist you with in the future, please do not hesitate to contact us directly. Thank you again for your time. Sincerely, Nila Bhakta

"You get what you pay for!"

2
09/12/2015

We've stayed at this hotel several times in the past and it was okay, however on one occasion we tried to cancel (with plenty of notice to Priceline and the hotel charged us anyway). They said that their fax wasn't working... The last time we stayed they charged us $20.00 per night pet fee, it's supposed to be $10.00 according to Hotels.com. People in the room next door were making racket (and bacon!) till 3:30 am, so I called the front desk at 2:30 am and they said "believe me they won't make any more noise", yeah right! They continued for another hour! They hardly ever clean the tiles on the floor in the pet rooms, when you walk barefoot your feet turn sticky and black right away. There's trash outside every where and dog crap! Buyer beware!

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Jack M, We thank you for taking the time to share your thoughts and experience. We're truly sorry to hear about the negative experience you had while here at the Best Western. I apologize that we missed the mark on our service standards. We'll be forwarding this review in its entirety along to our management team so we can work through it line by line. If you have any questions, please feel free to contact me directly. Thank you again for your feedback. Sincerely, Nila Bhakta

"Best Western really is best"

4
07/12/2015

One of the great things about Best Western is their breakfast (included in price). The service on 5 Dec 2015 for breakfast was supervised by Kay. I just want to acknowledge her professional skill and pleasant manner - most welcoming.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Tony C, Thank you for sharing your feedback on your recent stay with us! I am happy to hear you enjoyed our hotel! We are delighted to hear our breakfast was the perfect start to your day! I am very happy to hear that Kay was so helpful during your stay with us! We do hope to welcome you back in near future! Please do not hesitate to contact us directly for any future bookings. Thank you! Sincerely, Nila Bhakta

"Still Nice"

4
04/12/2015

Have stayed here a number of times. The Room was clean, nice and very comfortable. The breakfast had a good selection of items and all were very nice. The staff was very nice and friendly. Noise issues at this hotel, solved, get a room on "Third Floor". Just off Interstate for travelers.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Hello Ray K, We are delighted to hear that you have become a repeat guest at our property. We are pleased to hear you enjoyed our breakfast! We want to ensure our guests are completely satisfied with the amenities and it makes us very happy to receive this positive feedback. The staff is always striving for the best service possible. We are also in a great location. Thank you for your time and come visit us again soon! Sincerely, Nila Bhakta

"Greeted with a smile and fresh baked cookies"

4
04/12/2015

Upon check in I was greeted with a smile and fresh baked cookies. This hotel is located near Interstate 55 South of downtown St. Louis, MO. It has easy access to and from the interstate and restaurants near by. We had a good rest after a long day of travel in the rain. A nice stop. Thanks

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear David S, We appreciate your kind feedback you decided to share with us on Tripadvisor. You did pick the perfect location for your travel needs and i am so happy to hear you were happy with your room accommodations! We hope to welcome you back in the near future and thank you again for choosing Best Western. Sincerely, Nila Bhakta

"pretty good stay, not unpleased"

4
03/12/2015

We stayed in a pet friendly room on the 1st floor. The room was nice and clean. Staff very helpful. I will say, there could be a lot more insulation to quiet noise levels, and the rear exit needs WD40

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear April P, Thank you for sharing your thoughts. It seems to us your stay with us was good, but not great. We're grateful for your suggestions, as we are always looking for ways to ensure every guests has a stay they want to write home about. We'll be sure to take your thoughts into consideration moving forward. We hope we'll have the opportunity to host you again in the future. Thank you again for your response. Take care, April. Nila Bhakta Front Desk Manager

"Could be a little better"

3
03/12/2015

While i like the location of this hotel, the quality continues to lack just a little bit. Continue to battle noise issues at this hotel. It sounds like people are stomping their feet as they walk down the hallway and it sounded like the room above us was full of kids jumping up and down on the floor all the time. The room also smelled of cigarette smoke from time to time. They are renovating the rooms. So, hopefully they will look better soon.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Ray S, Thank you for the honest feedback.We are always look for ways to continually improve our guest experience and it is through direct feedback like yours that we are able to do so. I am very sorry to hear of the issues you experienced. We'll be forwarding this reviews in its entirety along to our management team so we can work through it line by line. We hope we'll have another opportunity to host you in the future. If you have any questions, please feel free to contact me directly. Thank you again for your feedback. Nila Bhakta Front Desk Manager

"GREAT TRIP"

5
30/11/2015

We stayed here over the weekend while visiting the STL area for a family function. The staff were very nice and friendly the rooms were clean and comfortable. The breakfast was a very good selection of items and all were very good. The internet was super fast and reliable. We really enjoyed the stay.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Billy B, Thank you for taking the time to write your review. We are delighted you and your family enjoyed your recent stay with us. It is our pleasure to provide our guests with the most luxurious, supremely comfortable experience especially after a long day exploring all the great sights nearby. We look forward to seeing you again during your next visit to STL. Sincerely, Nila Bhakta Front Desk Manager

"Great Location"

5
23/11/2015

Great room in a great location. This location has a nice indoor pool for the kids and a good breakfast. Rooms are nice, and staff is friendly and helpful. I enjoyed my stay very much and plan to stay there again.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Hello Deborah, Thank you for sharing your feedback on your recent stay at Best Western St Louis Inn! We are pleased to hear you enjoyed our breakfast and indoor pool! We want to ensure our guests are completely satisfied with the amenities and it makes us very happy to receive this positive feedback. We are also in a great location. Please join us again in the near future! Thank you, Nila Bhakta

"Travelling long days"

4
23/11/2015

Long days on the road I really want a great bed and pillow not to mention cleanliness in all aspects. This hotel met all those requirements even though many rooms are under renovations atm Breakfast was included and delicious so we were able to get back on the road quickly and not have to look for a place to eat that early. Thanks BW for keeping up the standard that's why I always choose the BEST

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Hello, Thank you for sharing your experience at Best Western St Louis Inn through the Guest Satisfaction Survey. We appreciate your feedback and are delighted to hear that you had a great stay.With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Nila Bhakta

"best stay with best western"

5
21/11/2015

Miss Kay has a wonderful n very pleasant personality and even helped me to stay on first floor normally CLC card holders dont get first floor. The Manager Niyla is also very polite and courteous . Its wonderful place with wonderful people to stay with.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Tony M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 314-416-7639. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nila Bhakta Front Desk Manager BEST WESTERN St. Louis Inn

"Nice stay"

4
28/10/2015

We stopped here on our way to Kansas City from TN for a football game late Friday night. The desk clerk was super nice and very helpful. The room was nice and clean and the bed was comfortable. The only problem we had with the stay was the condition of the hotel itself. While it was clean, several areas, especially the hallways, were in need of some repair. Breakfast was nice and all in all o would stay here again if back in this area. We had a great nights rest and that was worth everything!

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear Tammy K Warren, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 314-416-7639. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nila Bhakta Front Desk Manager BEST WESTERN St. Louis Inn

"Nice hotel for price"

4
18/10/2015

I chose this hotel because of the good reviews it had, in general I was not disappointed. Easy check in & out, friendly staff, a lot of choices for breakfast, clean room & indoor pool were all good. The only issues we had were that the TV remote didn't work, the bed that our kids slept in squeaked every time that moved around, the air conditioner kept the room cool but didn't blow like it should. Otherwise we had a good stay here.

L23170, Front Office Manager at BEST WESTERN St. Louis Inn, responded to this review
Dear PBaugh, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 314-416-7639. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Nila Bhakta Front Desk Manager BEST WESTERN St. Louis Inn

"Good hotel"

4
17/10/2015

Clean hotel, fab room, Huge bed really comfortable, has fridge microwave, hair dryer, tv ,good breakfast all the usual , fruit, yogurt ,toast , Bagels hot eggs, biscuits, etc. Fast internet indoor pool open all year, would recommend the Cracker Barrel restaurant across the road, great food at cheap prices meal for 2 $20. Don't serve alcohol St. Louis is a vast town we got train in from local station. Not great for tourists really. Wouldn't spend a lot of time in it but would visit hotel again

"Excellent stay"

5
17/10/2015

We had great time there. The hotel is safe , family friendly, and the staff were of great help and assistance .. their smile and offering help is highly appreciated. The price is great compared to the cleanliness of the hotel, comfortable stay and great rooms and services. The free breakfast m, and the quality for the food never see it in same level of hotels .. The staff, the manger was around us all time during breakfast , cleaning , removing plates , welcoming gestures and smiles ... thank you good job guys ... Definitely , I will be considering it next time ..

"Very caring staff and accomodating to people with children!"

5
16/10/2015

The staff at this Best Western was very friendly and helpful from booking to check-out! The hotel was clean and well kept. Our rooms were very spacious and clean. The kids loved the pool area and the fact that Cracker Barrel was right across the street! This is a very kid friendly hotel. We traveled this time with 9 children and were very impressed at how accomodating the staff were to the kids!

"Enjoyable stay"

5
14/10/2015

My family reunions are in the St. Louis area. Usually all of my family coming from other states stay here. The price is good and the rooms are clean and comfortable. Very good breakfast also. My nieces and nephews enjoy the pool and swim as often as they can during their stay.

"Good value and excellent location"

5
13/10/2015

Staff attentive and professional.Very nice and well stocked breakfast station. The manager was very attentive to the guests,and was always helping the other staff members perform , their duties as it was busy @ the hotel. Hotel interior and rooms very clean(thanks to housekeeping).Everyone from front desk staff to manager deserves big kudos.Thanks to you all(especially the manager,he deserves a raise!! ??

"Average Experience"

3
13/10/2015

We stayed two nights. First night told staff at desk that the phone didn't work in our room. Said they would get it fixed. Never did. The fan in our bathroom didn't work. The water pressure was not the best. The internet service would go away as I used it and had to reconnect a lot. The TV sound kept going up & down.

"Nice location and motel"

4
12/10/2015

We have very quick and simple check in. The hotel staff was very nice. We were sent to room 207 on same level as check-in. The room was very spacious. Everything was extremely nice. Room was clean. We did have some complaints. The complaints were starting around 3 am people above us stomping in their room above. They continued this to we checked out. The other complaint was air condition did not cool. It was extremely warm in our room to point of being uncomfortable. The check out was quick as well.

"Good overnight stay"

4
08/10/2015

Location out from downtown St. Louis but still easy to get to arch and zoo. Big room with chair and ottoman. Room was clean and comfortable. Internet went in and out. People at the front desk were helpful and friendly.

Brendon C, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your review Ted: We recently switched to a password protected HSIA service and it is more secure for our guests. We are still working out the bugs in the system and I apologize it did not stay connected more consistently for you. Please come back and visit us again soon.

"Very Nice BW. Would Stay Again"

2
08/10/2015

What a great experience. I stayed overnight and left early. The breakfast was great, the service was very attentive, and the room was quiet and comfortable. Easy to get in to St. Louis. Only complaint is that the carpet was filthy. We were in a pet room but that is no excuse for nasty gross carpet......we pet owners pay extra money for our pets. It should be put to good use.

Brendon C, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your review on Trip Advisor: I'm thrilled that you enjoyed your stay, enjoyed the breakfast and appreciated the staff. As you mentioned, we are a pet friendly hotel and our carpeting on the first floor was vacuumed shortly after I read your review. I apologize for it's appearance when you arrived and cleanliness is something we take very seriously at the property. Also, we are planning on having that carpet replaced in November/December of this year. Please come back and visit us again the next time you are in St. Louis. You are always welcome at the Best Western St. Louis Inn. Brendon

"Suberb Service! Above and Beyond in every way!"

5
07/10/2015

Superb service! DeWayne at the night desk was pleasant and understanding. Nila during the day was absolutely extraordinary!!! She went way out of her way to handle some travel mishaps smoothly and without inconvenience to me at all, including a broken light fixture and some items left in the room. Nila was absolutely amazing! I'd stay at any hotel that she was servicing! Thank you Nila! And thank you Best Western St. Louis Inn for a great stay!

Brendon C, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you Jonnie: Nila, DeWayne and the rest of the staff are excellent at their jobs and we are lucky to have them at the property. I'm glad that the travel mishaps you experienced were handled and taken care of by the staff and we can't wait to have you stay with us again at the Best Western St. Louis Inn. Come back and see us again soon.

"Exceptional Customer Service"

4
06/10/2015

Nila, the front desk clerk, was exceptionally pleasant & professional. She went out of her way to handle our concerns and unusual requests. She maintained this demeanor while being confronted by a drunk and even did not over react or insult the drunk in any way. Not sure if she is the result of great parents or an exceptional training program or just simply an old soul, but she was wonderful!

Brendon C, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for your review: Nila and the rest of our staff are excellent at what we do on a daily basis and some situations are more challenging than others. We treat every guest with the utmost respect and hospitality and strive to meet or exceed their expectations. Thank you for recognizing Nila on this website review and you are always welcome to return to the Best Western St. Louis Inn. We hope to see you the next time you are in St. Louis.

"BASEBALL JUNKIE"

5
30/09/2015

Although it was a drive to the ball park, for our purpose this hotel worked out just fine, it was priced right, clean and close to other smaller towns which provided us with additional attractions to visit. Cracker Barrel across the street provided a great meal outlet and just down the highway is our favourite burger joint, Steak n Shakes.

Brendon C, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you for the great review: With the Cardinals v Cubs playoff series coming up, I hope you are able to return to the hotel during the series and who knows, maybe we can find some tickets for you as well. We are glad you were able to enjoy Steak 'n Shake, make sure you find Ted Drewes frozen custard, a St. Louis staple if you haven't done so before. Our staff loves to be recognized on surveys and this is no exception. We look forward to seeing you again the next time you are in St. Louis. You are always welcome at the Best Western St. Louis Inn & GO CARDS!!!!!!!

"This Hotel goes the extra mile!"

5
29/09/2015

What a great experience. I stayed overnight and left early. The breakfast was great, the service was very attentive, and the room was quiet and comfortable. Easy to get in to St. Louis. Here is the really great part. Few hotels have such honest and helpful staff. I left my NEW cell phone charger in the room. I never thought when I called the hotel, that I would ever get it back. But they told me they had it, and would send it to me. WOW! How honest and great is that. It arrived today. I will not hesitate to stay at this hotel again. Great Job housekeeping and front desk. Thank you so much !!!!

Brendon C, General Manager at BEST WESTERN St. Louis Inn, responded to this review
Thank you!!!: Honesty, integrity and excellent customer service are what we are all about at the Best Western St. Louis Inn. After recovering your charger, I took it directly to FedEx/Kinkos to get it shipped off as soon as possible. Thank you for such an awesome review on TripAdvisor.com. You are always welcome at the Best Western St. Louis Inn and we look forward to welcoming you again as soon as possible.