Best Western Coeur de Maurienne Hotel Restaurant & Spa

We didn't like this hotel. It was 3 star but down market. The pictures of the room, called the apartment, on the website made it look much bigger than it actually was (price: 201.30€ room, 56€ dinner + 27€ breakfast =284.30 € total for room 227). There was no closet, only a rod for hanging and a shelves under it. The bed had tiny micro tables on each side. Then there was a sofa but no low table in front of it. There were two easy chairs but again no tables nearby to put your coffee cup on. There was a dining table for 4 people in the room. Across from it was a kitchenette with a microwave but no coffee machine of any kind whatsoever. There was a hot water boiler and tea, along with packets of instant coffee. The mini fridge was useful for us. The sink for the bathroom was in a tiny room that also had the bathtub/shower and a wall towel heater. The toilet room was unheated and the automatic light went off when you were sitting on the toilet. The décor was also down market but it did appear to be new. The temperature of the room had to be set at the reception desk. That was a problem. There was a Jacuzzi in an outside separately managed spa that cost extra. The restaurant was also a separate operation and we had to walk outside a block to get there. The restaurant's room was really cold but the food was good enough.

This is a great hotel. It's nice and modern and the staff are lovely. The room I had was spacious and had a nice bathroom with a large shower. I was here on a cycling holiday with friends and this hotel is a perfect base to cycle from. They have a secure bike storage room in the car park which is perfect for storing and building bikes. The breakfast is ample with all the usual continental style foods. The rooftop bar is a nice touch and a great place to unwind after the day. If there's a small downside the hotel is a bit out of town, which is a decent walk or maybe a taxi ride away to the centre.

The reason I give 5 stars is mainly because the lady who was working at the front desk was excellent. She was always smiling, very friendly and very helpful. ( I am sorry I forgot her name) She helped us using the washing machine and the dryer. On the negative side when we checked in at night the veilleur de nuit was very unprofessional and ignored us when we tried to check in . He was too busy having a long conversation with a man sitting at the end of the bar. The veilleur de nuit was very abrupt and had an attitude when he was talking to us . When I asked for 2 extra pillows he was very annoyed and reluctant to go to get them. He said that usually they give extra bedrooms for people sharing a room for 4 guests ! Each time we walked by the front desk at night he was always talking with the same man seated at the end of the bar and never acknowledged us . Very rude ! If you are in the service industry you need to have eye contact and be nice to your customers. The veilleur de nuit needs to be retrained asap . The hotel room was very nice, clean and spacious .

New and very clean rooms, comfortable beds and a nice bathroom. The breakfast is well sorted and of good quality, they also serve healthy options. The employees are very nice. The only problem the hotel has is to create invoices for companies, otherwise great.