Best Western Hotel Oak Meadows Inn, Saint Helens

My main issue following my stay at this Best Western was when I returned to my room after being out for 12 hours and my door was left open by the housekeeping staff. The deadbolt was holding the door open and anyone could have seen and went into my completely unsecured room. Be sure to hide your valuables in case the staff decide your privacy is not a concern.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for taking the time to fill out an online survey. On behalf of our entire team, I would like to extend a sincere apology that we did not exceed your expectations. The issue will be addressed as your safety and security is one of our main concerns. We do appreciate any and all feed back we receive, both negative and positive.

Enjoyed our stay during Spirit of Halloween. The hotel was decorated awesome! The staff was wonderful and the hotel bed was super comfy. Am overall great experience . Loved the fridge and microwave options too.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for taking the time to complete an online survey. We appreciate the positive feed back and are very pleased that you had a fantastic experience in our hotel. We hope you will visit again soon!

The hotel and our room were clean but it smelled to my family and myself. Stale?musty?old cigarettes I'm not sure. It wasn't just our room it was the whole hotel. We did didn't have much interaction with the staff other than checking in but in general they were surly borderline hostile. We didn't complain, make any request or ask anything of them other than to check in. Our room card and hotel information sheet were flung across the desk at us. The staff didn't acknowledge you in or out of the hotel not a big deal except they also didn't respond to our greeting. Hopefully this was just an off day at this hotel

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Iam sorry for the issues you had with your stay. Thank you for bringing it to our attention so we can strive to be a better Best Western

Friendly convenient hotel in St. Helens. This is a great hotel to stay in for Halloweentown. The staff is very helpful and the rooms are clean with comfortable beds. Breakfast is included with lots of choices. Plenty of lighted parking. We would stay here again.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for taking the time to complete the online survey. We appreciate all of the positive feedback and look forward to seeing you again soon!

The staff was friendly, the continental breakfast was one of the best we have ever had, and the room was very nice!!! Only down side was the pool and spa were unavailable due to renovations. I would totally stay there again when in Saint Helen's!!!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for taking the time to complete the online survey. We appreciate all of the positive feedback and look forward to seeing you again soon!

Upon checking in I was greeted by Michelle who was very friendly and helpful in answering all my questions. It's common knowledge the first impression is the most important impression. Michelle should be considered a valued employee for Best Western.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for taking the time to complete the online survey. We appreciate all of the positive feedback and look forward to seeing you again soon!

They have Amazing staff who were very friendly and helpful. The rooms were clean and nice. The breakfast was the best hotel breakfast we have had! Great little place to stay to check out halloween town! We Will be staying here again on the future!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for taking the time to complete the online survey. We appreciate the positive feedback and we hope to see you again soon!

This hotel was amazing to stay at. My family and I stayed here for a weekend, just to get away. The rooms were clean, nice pool, and the staff was so friendly. I would most definitely stay here again!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for taking the time to complete the online survey. We appreciate the positive feedback. We hope you will visit again soon!

Set back from Highway 30 and railroad, so noise is not a concern. The cookies are warm and wonderful. The breakfast is plentiful and hot. Staff was friendly and accommodating. Close to Scapoose and Kelso.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Terrible booking experience, customer service was bad, a drug straw with residue was in a dresser drawer, Beds didn't get made as specifically requested, there was a screwdriver handle that I found in the pack and play. 100% don't recommend

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Iam sorry for the issues you had with your stay. Thank you for bringing it to our attention so we can strive to be a better Best Western

I chose this Best Western because it was so close to the wedding event I needed to attend. The pictures on their website do it much more justice then seeing them in person. The place is a bit run down and looks like it hasn't had upgrades in years. I was looking forward to the pool, but it was shut down. They claim they have vending machine, but I saw none on site. How about updating your in room customer sheets to reflect that. They should take some time maybe once a month to clean the cobwebs off the ceilings. The lighting was extremely poor in the room. They should consider changing from soft yellow to bright white. When in my room I got absolutely no wifi and my carrier wouldn't even connect. They were supposed to give me a 15% discount for rooms reserved for the wedding parties. It wasn't until I checked out that I questioned the price and they said they forgot to input the discount. They ended up giving me 10% off instead of the 15% I was originally stated. They wouldn't even allow me to stay an hour past check-out time because they said they were too busy. Probably not the best place to go for extended customer service when you choose a place for wedding guests. Unfortunately, I will not consider this particular Best Western in the future. I do appreciate the friendliness at the front desk though. Really the only positive I got out of the stay.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Iam sorry for the issues you had with your stay. Thank you for bringing it to our attention so we can strive to be a better Best Western

Looking for a hotel with a great breakfast? This is it! Thanks to Teresa for being a friendly morning face and being attentive to the food quality, cleainess of the space and constant replenish of breakfast bar! Great work Teresa!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Clean and quiet at night. Good breakfast. The staff was really nice. It's an older place but you can tell they try to take care of it. The pool was out of service when we went. The kids where disappointed! But apparently they were getting a new roof installed. We had a great rate for the room.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

I love staying here at my local Best Western Oak Meadows . I come here when I need a break from work for a few days to rest and relax with my little doggie. The hotel is very clean and they take pride in the work that they do , as they should. The beds are nice and the bedding is so soft I bought a set for my own bed. Wendy ,Michelle ,Josh, Hailey, Courtney and Johnathan are great at the front desk. Roberta and the other housekeeping staff do a amazing job ,and Ted does whatever needs to be done. The continental breakfast is the best around and the breakfast attendant on the weekdays is awesome , I want her to be recognized as she keeps everything emaculate and is in such a good mood. I always look forward to going just to be able to relax in a quiet place with great people working there so I'm safe. I also love that it's pet friendly!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

I am surprised at the poor quality of our experience. Best Western has been a great chain of locations to stay in until this stay. The employees were friendly and somewhat helpful (the mid-shift front desk agent was the best!). Our room was not clean (I was bitten by a flea during our stay), and we ended up checking out early as we were uncomfortable in our room. There were maintenance contractors outside our window working on the pool until almost 9:30pm (we asked the front desk when they would be done, and they could not give us an answer). Our room smelled of paint and sweat, the paint was peeling in the bathroom and the shower was not clean. Half of our pillows did not have cases and were yellow with sweat. The icing on the cake came when I checked my mattress and found a *MASSIVE* stain covering 3/4 of the bed- yellow and brown. I pray that it was just sweat, but my brain goes elsewhere. Breakfast was... well, free. It was decent for free. Overall? Best Western needs to renovate this hotel, and take a second look at how thoroughly they are cleaning their rooms. Please and thank you. On the plus side, they refunded us our 2nd night since we checked out and left town early. I'll give them brownie points for that.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

The room was adequate, the staff was extraordinary! Wendy and Theresa go above and beyond to ensure you are well taken care of. We very much appreciated their welcoming nature and kindness. The really want to ensure everyone is happy and that all their needs are being met when traveling away from home!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Was extremely disappointed the pool was closed. Was the only reason I booked this location months in advance. Our bathroom was not cleaned. The only positive experience from this stay was the women running the breakfast. We always stay at best western and this was a let down.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

Shower was not in working order, and it was obvious that it had been having problems with previous attempts to fix the issue. Lake on the bathroom floor, and they give you two towels for two people so the lake stayed while we tried to get ready that morning. Someone was burning something in their room and when I told the front desk they did come up and try to find out where it was coming from but couldn't - I was told to open a window, which was fine but there was not a screen on the window so the bugs came in on a hot summer night. I understand problems come up but when I told the front desk in the morning, instead of offering a discount for the problems they said we'll give you points for your next stay...and they didn't. Lip service after a very frustrating stay. The room was clean and big, and staff was friendly but not worth the $210/night price.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

Stayed there last weekend. The beds are really comfortable and the rooms are big. The best part is the staff. From the front desk to the food area to the staff in the hallways they all were helpful, cordial, smiled, and just all around nice. Shout out to Michelle at the front desk and the other staff: Alexis, Ted, Kathy, Amber, Mariah, Misha, and Wendy!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Jonathan is such a helpful worker, He's clear and Concise with ensuring customer satisfaction, and resolving misunderstandings. 10/10 would stay again! Thank you! He helped me out with situations with my reservation that no one seemed to be able to help with.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

We chose this hotel for the pool- it was completely closed and seemed to have been closed for some time. This entire hotel really could use some attention to repairs- paint was peeling in the bathroom and the fixtures were falling apart. However, our room was very clean and comfortable! It was nice to have a very large room for our family of six! The staff was friendly and helpful.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

As we stay in St. Helens frequently, Best Western Oak Meadows Inn has become our "go-to" favorite Inn. In particular, the staff has been remarkably accommodating for schedule changes, our favorite room, and consistent clean and fresh rooms. In particular, Michelle at the front desk has been a real friend dealing with our needs and preferences. Please commend her for treating guests as they should be treated - very well!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Headache and nose burned when waking up from a bad night's sleep. I could smell it when I arrived and I would have chosen not to stay, but there was no other place within miles. Why they feel the need to use such toxic cleaning products is beyond me. Otherwise, this would have been a great location.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

During Our 5 night stay, day 1 housekeeping did not even come in room, day 2 housekeeping came in changed trash and that was it. Day 3 they did not come in had to go to front desk for fresh towels when dirty left on floor. Day 4 they finally did clean room and make beds

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

I was surprised by how dirty the bathroom was. Ring around the tub. Ring around the toilet bowl. I was even more surprised that it remained dirty despite pointed request for cleaning services. In general, daily cleaning was not provided, and when requested, only partial cleaning was provided. Also bed was very soft and not comfortable. Staff was nice enough, but was very disappointed with my stay.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

We visit there often when we fish and always have a positive experience. Kourtney at the front desk was great and even called our room to check in on us! The room was clean and well stocked by Wendy, Crystal T., Mathew and Roberta our entire stay. Quiet and we slept so well! Thanks so much!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

do your self a favor and do not stay at this hotel. it stinks, there no elevator, People live in this hotel, if you complain about noise and its some one that lives there they do notihing about it, you half to duble check rooms because there most of the time not clean expecialy the bath tub. Halie was supper nice though and did well helping us out

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

Really the only reason I would even give it a star would be because front desk ladies halie was supper nice but lied about discounting are room I had to have them discount at check out bc when I went in the rooms the bath tubs were descusting in both rooms I had i than had be switched rooms because the drain didn't work in the bath tub that was really gross they have people living in the hotel there pool wasent open but was nice and helpful bc we got scammed by some one else over a monster truck show just don't recommend staying unless absolutely need be also the hole motel stank

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

Had a fishing trip booked for the Columbia River, So i booked at Best Westernmy hotel of choice. This hotel was absolutely filthy, it was ran more like a frat house. Front desk employees had their friends hanging out in the lobby being loud and rambunctious. Other guests were up all night being super loud til 2 am. When I called to the front desk to complain about the noise they didn't bother to pick up so by the time I walked down couldn't find the front desk person. Rooms were absolutely disgusting, carpets were dirty, bathroom was so disgusting I didn't even shower. Literally the worst Best Western Hotel I've ever been to. Actually I think worst hotel I've been at.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

Wonderful customer service from Alexis at the front desk. I made reservations for 49 nights of stays for 2 people, with several departures and re arrivals, and she did a great job and was amazingly patient. I was very impressed with her.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Check in and housekeeping were very good. Breakfast was good, well presented. All staff I conversed with were polite and clean. My room was very clean. Beds were comfortable. Would prefer a shower only with no tub but, those are hard to find. More than one ADA room would be better.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Large comfortable rooms, friendly staff with one of the best breakfast buffets we've had. Everything was hot and fresh. Very conveniently located on the highway but since it is set back it is very quiet We've stayed here many times and would recommend it if you need a place to stay St. Helens, OR

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

This was a get-away-from-the-doldrums sort of stay and we primarily stay at a Best Western hotel. We ere wanting to explore a new regio of our area & used this hotel as a central base camp. The staff were exceptional inthe customer service department and especially two employees : Amy and Laura.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

I'm currently staying here for work as I'm a traveling nurse . The rooms are clean and very nice. not to mention the beds are clean and comfortable and the staff are amazing ! breakfast is always hot and so yummy. BIG SHOUT OUT TO THE STAFF <3 thank you Alexis for your help with finding everything near me . Johnathon was amazing helping me when my computer wouldn't connect . Wendy made sure my housekeeping was on my days off because i work nights .. thank you all for making this a very welcoming stay . I'm forever a best western customer

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Stopped just for the night on our way through. Rooms were updated and clean. Nice comp breakfast. Staff was friendly and helpful, especially Michele. Only downside was the pool was not open due to the ceiling needing to be fixed.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

We stayed at BW while in town for a family funeral. The hotel was conveniently located and moderately priced. The front desk staff mostly were helpful. The guest computer was not good and there was no ink in the printer.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for your compliments. We are glad you enjoy your stay and hope to see you soon.

My grandma & I stayed at the hotel for a few days. Alexis was awesome — great customer service skills & really fun to talk to! She helped us find a place to eat in town and made sure we were comfortable our whole stay. The beds were also super comfortable & the room was clean! More like a suite than just a simple hotel room.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for your compliments. We are glad you enjoy your stay and hope to see you soon.

the room was nice, clean. very comfortable bed. amazing breakfast, the waffles were the best had some great conversation with Alexis Warden at the front desk, amazing service from her :) all around a really good place to stay

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

I had a very comfortable stay! Breakfast was yummy and had so many options, all of the staff was very nice and Alexis at the front desk was super helpful and provided amazing customer service! I HIGHLY suggest staying here if you go to good ol' halloween town!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Stay here periodically for work and pleasure. Would stay here again without question. Rooms are clean and comfortable. Breakfast is good and someone is always there cleaning up and filling dishes. Hotel is quiet and convenient. I feel safe in the parking lot at night by myself. Staff is wonderful!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Staff was friendly and hotel was clean. Only complaint is that the bed was severely worn and concave in shape! For a price of $145 a night we were expecting something better. We wont be going back due to the condition of the bed.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

Everybody at the front desk is so kind and the manager Wendy Rosetta and the maintenance man tad the breakfast crew Kathy and Whitney the laundry lady Tresa housekeeping Roberta Aaron Natasha hope Sheila also kind and attentive to any need of any person at the hotel

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Awww you so sweet, I am glad you enjoyed your stay I will definately let the staff know and they shall be given a super high 5 thank you for all you do at our property when you are there.

I just wanted to leave a compliment of Wendy W that works for this particular hotel. Amazing service. I had a couple of things I had to alter about my reservation and she was extremely helpful the first time, no hassle. I wish I had Wendy every time I have to work with a hotel as she was excellent. Buy her a steak dinner!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. I will definately give Wendy a copy of your review and make sure she knows how much her attention to your needs makes a difference Thank you

BW Oak Meadows Inn exceeded our expectations even though the reviews we read were very good. The food as well as the coffee & tea with nightly treats in the lobby was really good and unexpected. Will definitely stay here again!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for your compliments. We are glad you enjoyed your stay and looking forward to your next visit.

I called 8 hours in advance to change my plans due to a sick/vomiting child and was willing to change from 1 night to 2 just for a different date. I was told I had to wait two days and a note was taken for their mgr. I called back on Monday and told the note was non existent. I then was coldly rejected and told no, even though I was offering as a customer to double the money charged to me! I will not being going to Best Western again or try to go back anyways! I had hoped that during our current times as they are there would be more consideration as a customer. I wish I would have more notice but the vomiting did not conveniently start 24 hours in advance!!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

I will not be staying with any BW property in the future. I have also added BW to my non referal list for friends, business associates, and family. The staff, including management, stated that COVID positive guests with or without symptoms have free range of the hotel with a non K95 mask. They can visit the food option area, the desk area, the rooms, etc. While I am aware that some hotels have COVID specific rooms it is reckless to allow COVID positive guests to roam freely. This needs to be stated, other hotels state their COVID policy BW does not. The corporate folks and hotel management neither was helpful. In addition they charged us a dog fee for not dog. I am reporting this hotel to BBB and local code enforcement. They need to be reported and business needs to be negated for the indefinte future.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Iam sorry for the issues you had with your stay. Thank you for bringing it to our attention so we can strive to be a better Best Western

Enforcement and adherence to mask protocol for Covid 19 protection was non-existent during my one night stay. The value for this hotel would be fine if health concerns were not an issue. It is definitely a 2 star property. The price point is good for this property. The staff is friendly and helpful. It is a nice "off the beaten path" option for an overnight stay while you're on your way to or from your destination. I cannot recommend this property as an option during the current pandemic due to their lack of enforcement of masking by staff or patrons in any of the common areas.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
I am so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

Wonderful place. Everything is clean and well cared for.. the only problem we had was with housekeeping…there wasn't any! We were there for 2 nights and did not get clean towels for a clean-up for the second day.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for your compliments. We are glad you enjoyed your stay and looking forward to your next visit.

1. The check in is not until 4 pm 2. we arrived in Portland area around 9 am and asked for early check in (we had a reservation) 3. the clerk stated early check in is at 4 or we could pay 50 dollars plus tax 4. that left up with lots of time to kill 5. at 4 we headed to the hotel and realized it was rush hour 6. got to the hotel and there was a long line to check in 7 the clerk gave us two keys and neither worked on outside door (it was raining) 8. went back got two new keys one worked on outside door but not other 9 trip back to front desk for key and got second key that worked 10 room was great clean and bed slept excellent 11 the breakfast tasted like every thing had to much salt (scrambled eggs with salt is weird)

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
We are sorry your stay with us was not a very happy one. We hope you will give us another chance and come stay with us again.

They continue to charge your card with random charges and then they give the run around as to why they charged your card or they sag you damaged the room yet don't discount you when the room was dirty when you checked in

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
m so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

Very disconcerting that under a state health mandate, staff serving breakfast wore only a mesh mask, that is not compliant with health code regulations. And guests were able to wander the breakfast area unmasked and nothing was said to them, no signs posted.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
m so sorry for the issues with your stay. If you are ever in the area again we would love for you to give us another try. thank you

We paid 500 dollars for two nights, plus a 210 dollar no cancellation fee (which is fine, I selected it by accident, but i wasn't able to get any help at all which was very frustrating) The room was never turned down even though I requested it, and the one time someone did enter our room to replace towels was when we had a do not disturb sign on the door. Overall it was average, but for the price I would say it was a bad experience.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues with your stay. If you are ever in the area again we would love for you g=to give us another try. thank you

We were very fortunate yesterday. A travel app had messed up our reservation and we were able to stay at the Oak Meadows Best Western in St. Helens, Oregon last night. The hotel had a last minute cancellation and we were lucky to get a room. It was a community event weekend and everyone was at capacity. The hotel staff was very helpful and The facility is clean and comfortable. This shout out is for the kitchen staff that provided breakfast this morning. They were so fast and gracious. The dining room was kept spotless. As a table was vacated it was immediately cleared and cleaned. The food was exceptional. Even with a full dining room they managed to keep everything stocked. I have never seen restaurant staff that hustled like that. Please thank Cathy and Whitney for their outstanding service and commitment to their customers. Sincerely, The Bowens

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I will make sure that Kathie and Whitney are aware of your review. It always makes a better day when they get recognitionnd. Also if you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

great location. Very friendly staff, and helpful. everything was very clean. If you need anything they are there to help you. They are short handed so be kind. I loved the fact that you can bring your dog.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

This Best Western is very nicely kept up. The room is large and has a very confortable bed. The room was also very clean. Wendy at the front desk was very nice and helpful. We also had the BEST lady that cleaned our room named Shelia. She was so nice and funny and works very hard.. The breakfast was one of the best I have had at any hotel I have stayed at. Kathie and Witney know how to do breakfast. Tables were spotless and plently of fresh hot and cold food and plenty of it.. I will be back to visdt my dad every other month and I will be stayong at this hotel and strongly suggest you do !,

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Everything from our breakfast to our stay in our room was good. We were close to stores and things to do. We visited the Colombia river and our daughter who lives in St. Helen's. Only complaint, No Elevator

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for such an nice review. By giving reviews you let us know what we can imporve on to make us a better Best Western Thank you

I am very happy about the service and promtness of things here the two ladys Geni at the front desk is very welcoming and comforting and Whitney down at the breakfast area was also very fast and welcoming and nice. she always asked if we needed anything and if she could help in any way. Our family is not used to this i was very pleased with our visit and will 100 percent come again and also will recomend to anyone looking for a very comfotable happy profesinal inviroment to come here. Thank you for being so nice Whitney and Geni.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Room was very clean and everything was provided as expected. Sheila did a great job!!! I would definitely stay here again. The breakfast was very good and a roomy dining area. There was also plenty of room to gather in the lobby. Because of allergies I do wish they offered pet free rooms. but they do not.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Breakfast was great thanks to Kathy. She did a good job having everything hot and tasty. We also liked having the large front lawn for the dogs. Very clean rooms and very good parking. Definitely stay here again.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. i will make sure Kathie knows about her shoutout and you will have made her day. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Amy deserves to be recognized for the amazing employee she is. I want her abilities to recognized because it's so rare to have somebody treat you with respect and kindness when they really just have to give me the key and send me on my way. I've been to the Best Western several times through my job and training and I got to say that she's the best manager that I've seen there because she is able to handle all different kinds of people if she does it with a smile and she will make them smile too because she's so personable. But above and beyond that I can see that her employees are happy to have a boss like her. It's so nice when the person in charge is someone that you can respect and appreciate as being your boss and I saw that in the employees that worked under her. I felt like the Best Western has gotten so much better with her there. I've seen how quickly managers will burn out on this job because it's not easy to run a hotel so smoothly that, I will just say that Amy makes it look easy doing her job that is not easy. I appreciate people that I meet that are so good at customer service because it is not easy to handle people who are angry with a smile. That wasn't me but that's somebody that I saw while I've been staying there. I felt like I was in good hands with her managing that hotel.. That woman has a good head on her shoulders and I just wanted her to be recognized for doing such a good job in such a difficult position because being a manager at a hotel is not an easy job and she makes it look easy with her obvious skill... I was so happy with Amy that I asked her for a card so I good make this review. I only like to leave reviews for people who are exceptional because they are the ones that deserve 5 stars. If you're going to do a job you should only do your best and that's why she gets five stars and my appreciation.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. Amy is an amazing Front Desk manager and we are so very happy to have her here at the hotel. She is definately a great assett and makes my job easier. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

All of the staff at the St Helens Best Western were wry kind and helpful. Josh, especially, was wonderful in hosting our Little League team! He was patient and accommodating with our boys and their parents. He added to the experience that these boys will never forget. Thank you!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Josh was top notch everyday that we were staying at the motel. Josh was quick to take care of our requests and he was always very patient with the kids. We had 13, 11 year olds here and it was a pleasant experience.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

I am so impressed with the ability of this hotel to keep up with the coming and going of kids and adults! Rooms were clean and comfy. Breakfast was awesome and Josh especially did a great job of watching out for kids and making sure needs were taken care of. Will definitely stay again. Sarah W Baker City OR

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Josh and Geni at the front desk were both very pleasant . Anytime I needed somerhing, they were there rght away to help. Very polite and if there was ever an issue would be the first to take care if it. Very knowledgeable, demonstrated very excellent customer service.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Had a nice, clean room and Josh at the desk was very helpful. Was very happy the pool was open and had a good breakfast! We were booked to play the Columbia county fair and had comped rooms. I hope that they use this hotel again next year.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Josh, at the front desk was the most kind hearted genuine person here. Anything we needed or comment made he took care of right away with a smile. He is an efficient/reliable employee. He really cares about the quality of his work. He is dedicated to doing the job to the best of his abilities. (He deserves 5 ⭐️) We felt well taken care of with Josh working. He made us all feel comfortable, understood, and relatable. :)

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for the Shout out to Josh we will make sure he knows you appreciate his hard work and dedication. We believe Josh is a great asset to our team and will go far. Great reviews like yours are good to hear and we will make sure he is taken care of. Thank you and I hope you stop by to see us again. Thank you

Spacious rooms, comfortable beds and lot of pillows. The A/C unit is efficient and relatively quiet. I only have two negatives to mention. The light above the sink is too dim. I don't understand why hotels/motels do this. I like lots of light in this area. And there are no other lights near it to augment it. And the placement of the toilet and door. You have to shut the door to use the toilet. And the toilet is so close to the wall, your elbows bump the wall just sitting there. What are you thinking? My room was relatively dark at night too. This doesn't happen too often. Breakfast was a treat with actual scrambled eggs, sausage one day and bacon the next. Cold juices, cereal, waffles, yogurt, fruit, bagels and cream cheese. I left breakfast full both days. The staff was always friendly and helpful also. I would definitely stay here again.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

Great, great customer service and sooooo helpful. Took the time to get us into the same room on our second night stay AND matched our on line room rate. So friendly and just all around great. Should out to Ruth too. Does an amazing breakfast set up, sweet as a peach and puts pride in her work. Thank you to ALL of you!!!!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Hands down the best breakfast in a hotel since Covid began! Strawberry and regular waffles, biscuits and gravy, eggs, bacon and so much more! The staff, especially Wendy and Erin, are super friendly and helpful. We are staying for 5 days while our home gets worked, and so far it's been exceptional. Way to go St Helens!

I have family in St. Helens and this hotel is best option other than staying further out of the way. A really good hotel for my purpose. I think with all hotels I wish the beds were plush like my home bed but their bed isn't bad. :) Front desk service was quick and pleasant. Had an issue with the toilet handle breaking and was fixed just shortly after letting the front desk know. Other than that it was a good time out to visit since covid and I'll be ba k!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

We had to stay in a pet room, as we were traveling with our cat. NEVER AGAIN. Within 5 minutes of entering the room, our 5 year old came up to us and showed us a harry, matted poop that he had stepped in and was all over his foot. We would have run for the door at that point, but there was nowhere else to stay. We then wore our shoes throughout the rest of the stay. In addition to the poop on the floor, when we removed the bed spread from one of the beds, we saw 2 brown smears of what we assumed was more poop on the sheet underneath. This was not a stain, this was an unwashed sheet. Disgusting. On the other bed, when we moved the pillows, we noticed 2 dark stains on the underside of the pillow case. This looked like old blood. I don't know if it had been washed or not, but this was completely disgusting and unacceptable. At this point, we went out and bought 2 sets of new sheets and pillow cases and just used those. The uncleanliness of the room was so unbelievable, and made us swear to each other, NEVER AGAIN to stay in a pet room. In addition to all of this, the toilet ran the entire time we were there. All day and all night. We would jiggle the handle, that would stop it for a couple minutes, maybe 2 or 3, then it was back at it again. Nonstop, all day and all night. We've stayed in this hotel before and it was fine, but this room specifically, was without a doubt our worst hotel experience in years.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (503) 397-3000. Sincerely, Anna Uwujiye General Manager Best Western Oak Meadows Inn

I stayed at the Best Western in St. Helens for 5 week days for business and was impressed with their modifications to address COVID. They still served hot breakfast. Guests filled out a request menu, which an employee would go to the buffet and dish out your selections.

extended stay and the staff was excellent and extremely friendly and accommodating Thanks to. Wendy,Sheavan ,Amy,Michelle,Autumn,Eli,Teresa,Erin,Ruth,Makaylah,Rae,Erin,Miranda Russ,Raina Geni. all of them made our stay great

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. I will make sure the owners know you are giving all the staff a great shout out. Thank you ANNA GM

Reserved 4 rooms for a UKC event as well as for myself. With all the changes Covid has brought about and having to navigate through all the hoops to host an event in these times I have to say that the young Woman working front desk (her name was Sheavon) this evening has absolutely made my day!! She was so helpful kind and genuine with her words. Even with a couple of mix ups due to changes in reservations she made sure to accomodate me and my party as well as offer a discounted rate to remedy the issue. I hope that she knows as well as her superiors that her attitude, her genuine personality as well as her professional handling of the situation is the reason I will be for all upcoming business in the future be using Best Western Oak Meadows Inn! This woman deserves a promotion!!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for your review and the great shout out to Sheavon. She is a great asset to our hotel, and you are absolutely right she goes above and beyond. She received the employee of the month last month due to her work ethics. Thank you for your review on trip advisor, this is a bonus for her. thank you again Anna GM

Pool and hot tub broken. Maid walked in 20 minutes before check out while I was in the shower then banged on the door at 10 til to remind me that I needed to check out. Quite rude! Lady at desk at check out was put out I asked for a printed copy. Waffle a bit raw, order was incorrect and incomplete. Breakfast gal was irritable. No tray provided. No hot water. Room needs updated, replace damaged items, and repair the damaged rooms.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. We need feedback like your to make this the best Best Western. Thank you for your time.

Garden hose laying in front of door , Cig Butts all over the ground and by front door.Bike chain to Handicap pole so I could not park in the spot. Abandon trailer in parking lot with beer bottle and whisky bottles by it.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Sorry again for the issues with your stay i appreciate you bringing it to our attention and Best Westerns attention and all the other social media it will help us be a better hotel.. Anna Gm

Nice Place in St. Helens, i think you will enjoy the facility. Staff was excellent and very helpful. I will stay at this hotel again when I am in town, very nice place. I can not say enough good things about this venue.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Great place to stay. From the minute I walked through the doors I was immediately at ease. The lobby was bright, clean, and very inviting. Sheavon at the front desk made checking in a breeze and really went out of her way to ensure that I was set to enjoy my stay, which I did. The room was spacious, stylish, and comfortable, Great over all experience. I definitely will return in the future.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Sheavon at the front desk was very helpful and friendly. anything you need, she is right on it. the stay was for work and our dates kept changing. but, they were very easy to work with and everything was great. my stay was a about 3 weeks with a small break in the middle of it. everything worked out great. The rooms are clean and well kept. Thanks for the pleasant stay.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Room was superb, clean, so many amenities, staff always friendly and courtious. cheers to Betty & Ted for excellent breakfast. Housekeepers, Erin, Isis, Teresa, Makaylah, Michelle, Sierra, Autumn, Rene, and Aimee kept room so clean and well stocked. Front desk people Sheavon, Wendy, Geni and Amy always so helpful and friendly. The general manager Anna has done a great job putting together a terrific team that is dedicated to making sure each and every guest feels lke they are the most important.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Wendy and Sheavon at the front desk were very friendly, and Teresa and James were quick at cleaning and made sure we had everything we needed. The stay was very peaceful and nice. My children loved all of them.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Myself and my dog stayed for better then a week . It was a clean enjoyable and relaxing stay . The staff are great ,very nice and helpful. I am especially greatful for a staff member named Amie Adams, she really went out of her way to make our stay pleasant, smiles a lot I like that. And a beautiful lady that made the best breakfasts ever Miss. Betty . ...Thank you all so much and would recommend to friends and family Thank you , Candilee

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

I came in late around 3:00 am after a problem with a roommate. The girl at the front desk was so helpful and made everything so easy. I was grateful for her compassion.She allowed me to check in early without a whole bunch of jumping through hoops.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

very good place to stay, clean, very good service, hot breakfast, room very nice-little trouble with tv but was handled quickly. Quiet and very easy access from hwy. Seriously it is my review & why do I need to give over 200 words

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (503) 397-3000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Anna Uwujiye General Manager Best Western Oak Meadows Inn

I stay at the hotel often. It is clean and the staff is always friendly. The front desk will make cookies and if planned right they are hot and fresh when you get off work. Shout out to Sheavon, Isis, Erin, Wendy, and Ted. These folks always make my stay more comfortable!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. the above employees will be getting a big thanks from owners and myself. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (503) 397-3000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Anna Uwujiye General Manager Best Western Oak Meadows Inn

Been staying her every week for the past 12 weeks for business. Staff is friendly, helpful, and personable. Rooms are clean and the staff are very accommodating. Easy to access rooms, internet was great, it was an ideal set up for my business travels.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Very clean, and super quiet. A great place to come back to after a long day at work. Breakfast was hot and tasty. The front desk staff was very accommodating with toiletries after I had forgotten mine at home. They even gave me envelopes to mail paperwork. Would definitely stay here again.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

My husband and I stayed at Best Western in St Helens Oregon. This was a Great price for a nice, clean room and great breakfast. We also had wonderful excellent customer service by Amy. Thank you so much!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

We stayed here while our bathroom was being renovated. It was clean and close to our house. The bed was very comfortable. The pool was closed due to a covid freeze, but otherwise it was a fabulous place to stay.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Sheavon and Geni from the front desk helped us out so much with our stay they where so helpful and couldn't have asked for better service and very generous made me some delicious cookies thank you guys!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Sheavon and Geni know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

Josh K. was very pleasant helpful make u happy type of guy. U have a wonderful employee. He made sure we had everythin we needed and if there was anythin he could do or get for us. He made me feel like he genuinely cared.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let josh know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

The trip was amazing and the town is great but there are no ride shares. The walk to Halloweentown was nice but I wouldn't recommend walking back. Front staff has a list of employees who give rides on their off time

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

The hotel was immaculate. The staff was friendly and professional. The warm cookies at the front desk were delicious. Our room was probably one of the cleanest rooms I have ever stayed in and the bed was so comfy.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

Amy and Sheavon at the front desk helped us extend our stay multiple times, preventing us from having to switch rooms and even switch hotels. Talk to these ladies at the front desk, and they will get you taken care of.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

Very nice hotel. Friendly staff. Nice very free breakfast. Although with COVID it's not full serve. They needed help. The girls was getting her butt kicked. But she did rock it. Very nice indoor pool and hot tub. Location is close to everything. Would stay again.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western

Came to st. helens to see Sweet Water Band play at thirteen nights. Decided to stay through the weekend. Glad i did my stay at the Best Western was so relaxing. The staff there is super friendly. The rooms are nice and clean. Every morning I'd get a "Good Morning" from many of the house keepers on my way down to breakfast. Which by the way breakfast was really good. House keeper Michelle went out of her way to help me with the tv and remote. Special thanks for an enjoyable weekend Housekeeping Michelle, Autumn and Erin, Front desk Amy and in the breakfast room Kayla you all rock. .

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

The assistance I recieved from Michelle Smith(housekeeping)was amazing. I am going through a difficult time in my life & not only was she there to meet any of my needs in a timely manner but she also made me feel comfortable & her positive ora made my stay more relaxed. Thank you Michelle.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

This entire place had the clean feeling, looks clean,smells clean is extremely clean. Breakfast room very organized clean a lot of items to choose from, the food even tastes great. All the staff is informed, friendly and eager to assist their guests in anyway they can. I will always stay at this hotel. Best place ever!!!

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

Everyone on the staff made me feel welcome I ecpecaly won't you to know shesvon was totally awesome all your stuff there needs a big appreciatment they made my stay absolutely wonderful I will recommend this and anyone to stay in Best Western the most wonderful place to stay win you I needed to say I will stay at your motels win I travel please let your staff know thay are doing a awesome job thank you for your time Sonny B

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

I'm a frequent guest at this facility. Leanna at the front desk always knows who I am and gets my room booked without a hassle, quick, easy and reliable. Thanks again Leanna for making me a welcome guest

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let Leanna know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

Best time ever.went swimming.hot tubing..It was quiet. Relaxing.We could walk and get food.Walmart was near by.safeway to..The employees were great.The rooms were clean ..It was very roomy.It was decorated very nicely

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let the girls know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

I stayed here for several months off and on for business. Leanna at the front desk was amazing and I appreciate all the hard work from her and the rest of the staff. I would highly recommend staying here for business or pleasure.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let the girls know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

Helpful staff and well-maintained property, lobby and rooms. Had one issue on this trip of a slow drain in the sink, but have stayed here several times and we always appreciate the convenience, good price and overall very good quality of this hotel.

Best Western Oak Meadows Inn, Guest Services / Front Office at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let the girls know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

Staff was efficient and pleasant. Amy checked us in with grace - Kayla and Latrice cooked our breakfast with speed and perfection. Loved the hot tub and swimming pool. We were signed in to have the space for just us. A real treat and a break from hard work expected of all of us.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will definately let the girls know you enjoyed your stay it will mean alot to them. Thank you for your review it helps us make this a better Best Western. ANNA GM

Friendly, professional staff in a quiet facility set back for the highway. Local and state lodging taxes are reasonable and this property is close enough to both Portland and Washington County high tech making for an easy commute to either location.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

For small town America, this is the place to stay and slow down, take a breadth and realize this is home. Staff always present, kind, cheerful and helpful. Under the circumstances of the pandemic or riots.....safest place in America.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

The staff was great and that made my stay so enjoyable. My room and service was so good that when I go back to Oregon I will be staying here even if I have to drive a little farther to see the sights in the area.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western and tells me my staff is doing a good job thank you again. Anna GM

This was my first hotel experience since the start of the COVID-19 pandemic. I was pleasantly surprised by the effort the staff have made to make travel comfortable and to keep the hotel clean. Thank you. It was clear that the staff have worked hard to do all they can to make a touch free and clean experience

OAKMEADOWSINN, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for staying with us. You have made our day during these trying times. Thank you again and stay safe...

Had a great stay, have stayed at this location many times. staff is always nice and friendly, clean rooms, good value. Sheavon was very helpful and goes out of her way to make the guests feel comfortable.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for staying with us. You have made our day during these trying times. Thank you again and stay safe... We want to see your smiling face again if you are ever in the area.

I was only planning on staying for 2 nights for business, but ended up staying an additional 5 nights for pleasure. Staff was exceptional. Very friendly, willing to help out, very clean room and facilities. I couldnt visit the pool/spa due to social distancing measures (a sign they care about their staff and patreons), but would expect nothing less than great based on everything else. Anne at the front desk was so pleasant I decided to leave a review, which I normally do not take the time to do. Highly recommended if you're staying in the area.

OAKMEADOWSINN, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for staying with us. You have made my day during these trying times. Thank you again and stay safe... We want to see your smiling face again if you are ever in the area.

Good value, good quality The room was clean and well furnished. Nice to get free wifi. Staff were pleasant and helpful. Leanna made checking in a breeze. Good quality breakfast lots to choose from. Would certainly stay again. Date of stay: February 2020

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

It was a lovely experience had great service, clean rooms. Inviting costumer service.i would defiently stay at this hotel again. Room are also very cheap, would recommend going to the pool and spa. Where it's very relaxing

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

While walking up to out room you could smell cigarettes wafting out of several of the occupied rooms. Getting into our room we instantly noticed that it was a shared room and our neighbors were frightfully loud. You could hear their entire conversations. The pool area was basically claimed by a group of people who were very loud through the night and proceeded to smoke the whole evening inside the patio directly outside our window. At one point I'm pretty sure a drug dealer stopped by to give them some goods while they let children run screaming through the hotel and back into the pool. Throughout the evening several other sketchy cars showed up, hung out for 10 minutes and left. When the morning came we went to go check out, had to wait for a while (10-15 minutes), there was no one at the front desk. Getting out to out car, which was also parked very close to the door, looked like someone tried to tamper with our window and break into our car. Save yourself a head ache, and keep driving.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. We need feedback like your to make this the best Best Western. Thank you for your time.

Randal and Alyssa were amazing and so helpful!!! Assisting in my special needs child and showing me things for my kids to go so for fun!!! The pool was clean and the rooms were also clean. The breakfast isn't he morning was fresh and a lot of it available!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Great place to stay. Always clean and neat. All furnishings in good condition. Everything works, TV, Refrigerator, Microwave, Coffee maker. Lots of towels, and toiletries. Serves a very good breakfast. Includes eggs, sausage or bacon. Has a waffle maker. Lots of variety at breakfast. Nice pool and hot tub available. Very comfortable place. Bed is very comfortable.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. Guests like you are why we love our jobs. You are definitely our new family. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Stayed here 5 nights, friendly and pleasant staff; exceptionally clean and comfortable rooms. Anna, the manager and Randol the assistant manager, were extremely helpful and just fun to chat with, knew their community well. I commend them both and also want to give kudos to Kari in the Breakfast Room, she is also top notch. Started our days with a smile and good breakfast. I've stayed at 3 and 4 star major hotels over the country, and this Best Western beat them all. Thanks to them all, we will be back for sure. These three employees should be commended!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. Guests like you are why we love our jobs. You are definitely our new family. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

Great place to stay. Staff was friendly and accommodating, the room was clean, breakfast was great, check in and out was easy and fast. I stayed do to the possibility of bad weather (live in Portland and work in St. Helens) and would stay again if I needed.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

We stayed in the King suite. Room nicely appointed. Bed comfortable. Service great. However the quality of lighting was horrible. Low watt bulbs used. No light over the area where microwave and refrigerator were located. Had to use a flashlight to see the microwave settings.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. We have fixed the issue in your room thank you for bringing it to our attention so we can get it fixed. It is great guests like you that make us a great hotel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

I have stayed at the majority of the best westerns in the north west. The Oak meadows inn is definitely a better one. Nice room and services. Breakfast was good. The only complaint i would have is only staying one night.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

A quiet and well located hotel near Portland. Regular Best Western Breakfast. Hot tub and pool area not especially clean. All staff were very helpful and friendly. Apparently this is not enough info, so I will add a bunch of words to fill out the required minimum. Erin at the front counter was awesome.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

I have no complaints with price, availability, service, and amenities. Great experience all around! I will book our future stays with this wonderful establishment. During my last stay, there was a problem with the location of my room. I inquired at the front desk and the problem was solved with a smile and an apology. My spouse and I were treated with the warmth of family.

OAKMEADOWSINN, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

My stay at the Oak Meadows Inn Best Western was great. Thumbs up for all the friendly House keepers great job on the very clean rooms. The House Keepers Michelle, Teresa and Dana were exceptionally friendly each of them always greeting me with a Good Morning or asking how my stay was. The Assistant Manager Randy very helpful in directing me to some to some delicious local dining. Definitely will stay again at this Best Western again.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

After a particularly long day driving from San Fran this clean, friendly and comfortable oasis was everything we needed. Randall at check in, Katy fielding a late night call and the morning team Anne and Kari made this a place we not only will make our regular stop on the way from our home in B.C. to California twice a year but a place we can confidently recommend to even the most discerning travellers. The comfy bed, sitting area, excellent Wifi and great selection of TV choices were excellent features of our king suite. From suggesting a great place to have dinner ( Zen's Chinese Restaurant) to waking up to a friendly smile ( Anne) and the enjoying breakfast put together by Kari, it ended our 8 weeks away on a high. Sincerely, Bill and Myra

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. Cant wait to see you and your lovely wife again. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Convenient, clean and friendly with a good breakfast. Set back off the road so its quiet. It's a little hard to find the drive, the sign is not large and up high so a bit hard to spot. With only one way in or out we missed it a couple times.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

This Best Western is obviously relatively new, the furnishings were in good shape and the lobby, parking lot well cared for. It was on the main street but set back so there was no outside noise. The service from check in to departure (two nights) was smooth. We particularly enjoyed the breakfast lay out, one of the best I've seen at this level of motel. We appreciated the in-room mini fridge and microwave which allowed us some flexibility in food planning. Polite staff in our 3-4 interactions, and the housekeeping was professional. Considering the location (we wanted to be in St. Helen), the cost for service, etc. this was a solid choice.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

I wanted to like this hotel, we're Best Western Platinum rewards members so obviously stay frequently at Best Western hotels and typically have good experiences. This hotel is just plain awful, and doesn't care to change. Welcome treats for platinum rewards members? Nope Friendly front desk staff? Nope Clean, well stocked breakfast area? Nope Room cleaned, clean towels re-stocked, garbage emptied daily? Nope Reasonable discussion and opportunity given to make all these things right? Yes, and didn't matter. Despite offering specific suggestions and tips for decent service management and hourly staff just didn't care. Skip this place, there are numerous other hotels to choose from.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. We need feedback like your to make this the best Best Western. Thank you for your time.

Hotel is super clean, the staff is very friendly and the GM is amazing! Great customer service. Great job overall on this property! The internet was super fast as well. Beds are comfortable, rooms are really clean.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Great hotel for our value!!! Staff was great and the ladies went out of their way to make sure everyone had breakfast even though it was close to the end of breakfast. The front staff was very kind and welcoming.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Very friendly staff, large clean rooms, and free breakfast... what more could you ask for? Sits off the main road, so no traffic noise. The pool was a little smaller than what I thought it would be, but clean and taken care off. I did find the bed to be a little uncomfortable, but with everything else was above my expectations, I didn't really care lol

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

The staff was courteous and very helpful. The pool was clean and warm. Plus the Halloween atmosphere was very fun! :-) The room was large and extremely clean. Several Staff members who provided excellent customer service were: Anna U, Wendy W, Erin C, Vanni K, and especially Leanna P, who helped multiple times.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Awww Thank you so much we enjoy every time you come to stay with us you are and exceptional guest., with a spunky fun attitude that makes our jobs more enjoyable thank you for that. See you the next time you stay you be safe till then.

Best ever!! The Staff were very pleasant and friendly! The location was really easy to get to with beautiful sunrises. I will stay there again next time I come to Oregon! My room was so quiet..no outside noise at all. Thank you!!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

This motel is located near a major highway near lots of great stores. Easy access. Staff is friendly, they make you feel thankful you made their motel to stay at. Morning breakfast supplied free is good, different varieties each day. Clean rooms. I would stay here anytime

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

Staff was great. Room was clean. We did have a small problem that finally got worked out before we left, thanks to Anna. Great place to stay. You are far enough away from portland not to have to deal with downtown traffic, but yet close enough to go visit.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

The accommodations and the staff were excellent. I was especially impressed with Leann, Erin and Wendy, who helped me out so many times. (for example I locked myself out of my room multiple times, sometimes in the middle of the night.) She never lost patience with my repeated requests for help and always greeted me with a smile, courtesy and respect. Excellent customer service! Anna was also very helpful. I had a problem yesterday and I wasn't able to get back before check out time and she was very understanding and didn't charge me any extra fees. Again, she treated me with a smile and courtesy. the staff here is great! I definitely plan to come back! Thank you, Stephen T, Scappoose OR

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

A small motel in a quaint little town. But it is as good as some of the motels I have stayed in in big cities. Service people are very friendly and helpful. The breakfast has a very large selection of foods to choose from.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Everything about this place was great. Definitely planning to stay here again! Impressed with the variety of breakfast available. Very clean rooms. Parking available. Location was in a good place and near grocery stores and bowling alley, within walking distance. Great for families.

OAKMEADOWSINN, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

Went to St. Helens for the Halloweentown event, which turned out to be more hype than reality, but the grandkids had fun. Hotel was perfect, we got two suites directly across from each other which made it easy for the grandkids to go back and forth. Tho we didn't have time for swimming, the indoor pool looked fabulous. Breakfast provided food for the low carb eaters and everything else. Thank you, Oak Meadows Inn!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

I was lucky to have a ground floor room and my room was bright and cheery and was very clean. I had plenty of towels and anything else I needed. I loved the continental breakfast as the hostess, Teresa was very nice and made sure I had everything I wanted.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. If you are in the area again we would love for you to stay with us again. I will give Teresa a big shout out. Thank you for your review it helps us make this a better Best Western.

A most impressive gentleman Randall I think was his name helped me as soon as i walked in the lobby assured me comfort was on the way and in the morning had a most amazing breakfast with Teresa who made sure i had everything i needed to start my morning.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the nice review. I will definately let Randall and Teresa know they are doing a great job and that it is not unnoticed. I hope if you are ever in the area again you will consider staying with us.

From the front desk to housekeeping I was always treated like I was a special guest! Housekeeper smiled and went the distance to be sure I had everything I wanted! I asked for extra towels and pillows and she was , I can only think of one word to describe her response and action, "Excited"! I compared how efficient and thorough she went about her tasks to my own house keeper and told her my cleaning lady could learn a few things from her! I believe the staff cleaner was Nicole. She was tall, thin, blonde.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the nice review. I will definately let Nicole she is doing a great job and that it is not unnoticed. I hope if you are ever in the area again you will consider staying with us.

Checking in/ out was easy. Quiet stay, clean room, room service everyday with clean towels, etc. Staff was very friendly, complimentary breakfast had a lot to offer. Took advantage of the indoor pool and had it all to ourselves!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

This hotel is very nice to stay at. Rooms are clean, grounds are well kept. They do allow pets which is great. The staff was always wi.ling to help in any way possible. I would highly recommend this hotel for your travel plans.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna GM

Breakfast was great and Teresa went out of her way to make sure we enjoyed it with her freindly deminer. rooms were clean swimming pool was refreshing but hottub was not working that was the only bummer.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Big rooms, nice location. Was hard to get temperature in room right. Friendly staff, especially Therese. The gym that was accessible was great, though it was a bit of a trip to get there If you are in the area, this is place to stay

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Had a good stay here. They need more washers and Dryers. Teresa was great and always there to help when I had any questions or needed anything. She went above and beyond. Would definitely stay here next time im in St. Hellys.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

We love Best Western in general and specifically Oak Meadows Inn. The rooms are so clean and in good repair. The breakfast is great but above all else the staff is wonderful. We love this home away from home!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

After a long day driving we were greeted by friendly and helpful staff. Our room was clean and the bed was extremely comfortable. The breakfast was more than what we expected and we were ready to hit the road again.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

This was a great location to stay at while doing the STP bike race. It's located about 30 miles from the Portland finish line, it's basically half the price of a Portland Hotel and parking is free. An added bonus was that the bikers route went right past the hotel. The hotel was clean, the staff was great and the breakfast was tasty!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Clean hotel. No elevator however. Everything worked. Nice pool area. Breakfast was just so so. Staff was very friendly. The hotel was off the street so it was quite quiet. It met our needs nicely. If ever in St. Helens again, we will stay there.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

My husband and I spent five lovely nights at this Inn. It was quiet and clean. There was a mini fridge and a microwave in the room along with the ability to make coffee. Coffee and hot water for tea were always available in the lobby along with cookies, and there was some decent breakfast food. Also, there was a large swimming pool which many adults and children enjoyed. The front desk staff (especially Anna) and the housekeeping staff were all friendly and outgoing. If we needed anything, it was there in a moment. It's a great location for getting to tourist attractions and restaurants. We had a great time there.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. ANNA GM

We stayed for one night and were generally pleased with the service and amenities. We arrived late and got checked in quickly. Not having an elevator was an unwelcome surprise, so anyone who finds steps a challenge should keep this in mind. Fortunately the woman at the desk offered and carried my friend's luggage up to our room for her. The room was clean and large enough to accommodate two queens, but one bed was very close to the wall. There was very little room to navigate when getting into this bed which could be difficult for a heavier, older, or less agile person. Having the sink area outside the washroom was nice making it easier to get ready in the morning and evening. We had some trouble accessing the internet and needed help to resolve the issue. The pool hours were wonderful. It allowed time for a morning swim before breakfast, which had a large enough selection to insure that no one left hungry. We really appreciated having luggage carts for our suitcases which we could then wheel out into the parking area. Rates at this hotel were good and slightly cheaper than those in the city. It was a perfect location for us since it was along the route north to Seattle.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Hotel is clean, staff were pleasant. Simple hotel with a reasonable rate; good value for your money. Beds are comfortable, Rooms include a small fridge and microwave. Adequate parking if you have a larger vehicle.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

The room was large, Very clean and comfortable and near our destination. All of the staff were helpful, one woman very helpful and friendly expecially regarding our dog. She interviened when a more agressive dog approached our dog. No harm was done, but it was extra service that was appreciated very much.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

I would never stay here... I contacted best western and booking.com and neither would refun my money!! I booked a room with beat western off of trip advisor. It stated they were 5.9 miles from the Ilani casino. As we were driving there we realized you were not that close after we drove for some time and we then called , they informed us that they' were about 1.5 hours away unless we had a ferry. Therefore, this forced us to cancel our reservations and book else where. I requested a full refund for the website is misleading for someone out of town and we were trusting the website to stay close to our destination. This also put us in a bind and we had to scramble to find another hotel to stay in for this night. I called the hotel and they told me I needed to talk to booking.com, I then called them and they said the hotel would not refund our money. Neither sites took responsibility or refunded any of our money!! Bookings.con shifted blame to the hotel and the hotel shifted blam to bookings.com!!

OAKMEADOWSINN, Manager at Best Western Oak Meadows Inn, responded to this review
Like we have explained previously there are disclaimers on all 3rd party websites that we are 1.5 hours from the area you are referring to. We have tried getting google maps to change this false claim about us for the past 2 years and they do nothing about it. That is why we placed the disclaimers on the 3rd party websites. Im sorry for the inconvenience this may have caused you.

I cant say enough good things about this hotel. This has been my home off and on (mostly on) since last December. The staff has always been friendly and made myself and my service dog feel like we are part of a family. I live on a night shift schedule, sleep most of the day and in and out of my room all night. Everyone has always been very accommodating of my alternate schedule. Leanna, one of the night duty receptionists, always has a nice smile for me as well as an ear to bend whenever I need anything, new towels, linens, toiletries, etc. or just when I need to talk. The housekeeping staff is very professional, friendly, and understanding about my schedule and respectful of my sleep. They are alway concerned that I have everything I need. Nice, big, updated rooms, indoor pool and hot tub, great full breakfast every morning/fresh baked cookies in the evening, very pet friendly with a giant yard in front of the hotel for dogs to run around. I highly recommend a stay if you are traveling through Saint Helens.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Breakfast was awesome with a variety of choices to suit everyone. The kids loved the pool and the hot tub was a bonus! The lcoation was great as my family lives 12 miles away. It was also great location for day trip to Astoria

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

They have remodled the motel and it is very nice and comfortable. Very nice in the rooms with nice furniture. Found it to be a friendly staff. Good parking area. The reception area was very clean and accomdating. Fresh drinks in the lobby and easy check in.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us a review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

The hotel was very nice. The beds were comfortable. The pool was a wonderful temperature. Breakfast had a lot of good options to pick from. The only thing I would change is the sign out front. We passed the driveway the first time because it was hard to see the sign.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

The staff at this Best Western consistently goes out of their way to help guests make their stay more comfortable. From the awesome check-in with Codie to the breakfast staff to the warm cookies at night, the service was outstanding. Rooms are good with a fridge and microwave. Codie also checked us out and took care of us with ease and excellent service. Thank you Best Western staff!!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel last March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

Rooms were clean and quiet. The rate was not raised on the weekend - same on Thursday as Friday. Noisy refrigertors are my pet peeve and I was able to turn the one in the room off. Heater worked well. Good parking. There was a hot breakfast but it was mediocre. Shower was lukewarm. I gave them an "average" rating for service because when we brought the problem to the attention of the front desk, they said there was a known problem with the hot water in our wing and didn't offer any apology or solution.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

Great Staff and Super Clean Hotel, Stayed here before and its the reason we came here again. Everything about Oak Medows is Great. Location, things to do in the area. Great places to eat are all within a mile of the Hotel.

OAKMEADOWSINN, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

We left our room at 11:30 am and when we returned at 8:00 pm, the room had not been cleaned, bed was not made, trash had not been emptied, etc. When I e-mailed the manager, Anna, she said she had talked to housekeeping and "apologized for the inconvenience". We were offered no compensation (bonus points or a free night might have compensated for this.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Im sorry but I was told that the front desk had taken care of you when you came to the front desk. I will again do some more checking on this issue. Again so sorry for any inconvenience.

This Best Western was exactly what we needed during our trip to the Mount St Helen's area when we had a loss in the family. Very friendly staff, very clean large rooms, and a tasty hot buffet for mornings when we were on the run. We would highly recommend this hotel!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

Hotel was always clean. The breakfast was good with plenty of options. The staff is friendly. The only complaint would be the firmness of the mattress -- way too firm for my liking. Other than that this was an awesome place to stay!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel last March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

Nice, friendly, and clean hotel. Off Hwy 30 enough, so it was quiet. Enjoyed the hot tub. Solid breakfast. Bed was comfortable with a lot of pillows. TV was not huge, but not too small. Rooms were spacious, with a good couch. Shower was great.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel last March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

You know how there are often small, irritating things that go wrong with a reservation, or the place you're staying isn't as nice as it looks on line? Those things won't happen here. The facility is bright and clean, the staff are welcoming and professional, the rooms are spacious, clean, and nicely decorated. No complaints, and I've already booked a room for the next time I'm in the area.

OAKMEADOWSINN, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

Other than the parking lot being a bit tight, this is a great value hotel for the region. Large clean rooms, decent breakfast (except the egg's were instant and watery), and right in the middle of St. Helens.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. Our eggs are not instant they are real eggs with just a touch of citric acid to keep the color from turning the greenish/grey color. I dont want you to think we are giving you a subpar product. I will speak to the attendants to make sure to remedy this issue, so the product is more appealing thank you for letting me know. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

it was a very clean place; great value and customer service, will stay here again in the future. they offer breakfast, but we were too busy to take advantage, but the fact it was there was very nice..

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

We were very happy with our stay here. The beds were comfortable, the room was tidy and the amenities were great. There was a full breakfast available, not just donuts and coffee. This was a huge help as it saved us time and money. My husband forgot his toothbrush and the front desk had new ones. This was another huge time saver (avoiding a store run) and very convenient. Overall, very happy with this stay. As our daughter just moved there, we have plans to stay here fairly frequently. The only "con" I would have is the driveway/entrance is really horribly located and very easy to miss even if you do know where you're going or what you're looking for. That's a fairly minor inconvenience given the overall value and experience we had there.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

I found the hotel to be clean and the staff to be very polite and helpful. They also have an area out front for pets that is well taken care of. I would recommend this hotel to a family member and I would stay here again in the future.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

Food was good and room was so nice. check in person at this location seemed grumpy and did not smile but everything else was really good. Bacon, eggs, orange juice were really good but potatoes had too much garlic for our taste on them. Bed was so comfortable!!!

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

Cleanliness and care for the guest needs to be the priority. Specifically booked a room with a pullout bed for a child and it was filthy. It did not appear it had been cleaned for weeks. Furthermore, the attention to detail on basic cleanliness was ignored. Lastly, the housekeeping staff threw away some of our property and paid no attention to what items were on the counter space and tables.

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. We need feedback like your to make this the best Best Western. Thank you for your time.

The hotel always is accommodating our needs, the price is with in my budget, and the breakfast is outstanding!, I will be staying there again in the very near future, we lie the area so much we are buying are retirement home in the town

OAKMEADOWSINN, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. I hope you enjoyed our new look since the remodel in March. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye gm

Room had such a strong odor of "perfume" used for cleaning, I had to use an inhaler to breathe. The room had fleas. Yes, I said fleas! There was dog poop in the hallway. A dog in the next room barked most of the night. Breakfast was the normal standard fare, but the eggs were cold, and the sausage looked like it was swimming in so grease. Check in was quick, and friendly. Check out not so much. Clerk gave me a dirty look when I mentioned the fleas. Said she would let them know, then gave me my paperwork. No thank you for staying, have a nice day or anything.Sorry to see this decline in what used to be a good place to stay.

OAKMEADOWSINN, Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. We need feedback like your to make this the best Best Western. Thank you for your time.

A nice, clean, updated room. Pool and hot tub were nice and continental breakfast was good. Randal, the night clerk was awesome. He went above and beyond when he let me borrow his personal cell phone charger since I had forgotten mine.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

My family and I stayed in this best western for a weekend at halloweentown. The staff in this hotel was very pleasant and kind. The building is a little dated but they keep it nice and clean. Of the few places to stay in town this was a nice overall experience.

Best Western O, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the great review. If you are ever in this area again please dont hesitate to call us for your lodging needs. Your reviews make us a better Best Western and for that we appreciate you taking out the time to do so. ANNA UWUJIYE GM

Nice hotel in St. Helens. There are two. This is the Best. I feel their pet fee was a little outrageous. They charged me $20 per pet per night. That is $80.00 extra for two show kittens. I have stayed there every year for the cat show and have never left a mess. I take the litter and garbage with me when I leave.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the great review. If you are ever in this area again please dont hesitate to call us for your lodging needs. Your reviews make us a better Best Western and for that we appreciate you taking out the time to do so. I will take your suggestion into consideration, but not all pets that stay here are show animals and well behaved. This is the reason for the fee. Damage does happen and not all owners are so self conscience. ANNA UWUJIYE GM

Very good value, incredibly friendly staff. The gal at the front desk, CODIE, was super friendly and welcoming. Further, the gal who operates the breakfast area, DESIREE, is always so nice and it's a pleasure to wake up to a friendly smile and a kind "good Morning!" from her each time that I stay at this hotel.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the great review. If you are ever in this area again please dont hesitate to call us for your lodging needs. Your reviews make us a better Best Western and for that we appreciate you taking out the time to do so. ANNA UWUJIYE GM

Amazing customer service! Codie and Randal made my stay stress free and comfortable. It was clean and housekeepers were great.. For sure coming back and staying here! Thank you Codie and Randal for everything!

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the great review. If you are ever in this area again please dont hesitate to call us for your lodging needs. Your reviews make us a better Best Western and for that we appreciate you taking out the time to do so. ANNA UWUJIYE GM

The value of the room was great, Breakfast was soo very good. the lady in the breakfast room was so great and very friendly. Only issue was after getting in super late the next morning we discovered our room was not actually cleaned like it should have been. someone else hair in my bed and dried up gross washcloths in the shower.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. If you are in the area again we would love for you to give us another try. We need feedback like your to make this the best Best Western. Thank you for your time.

we had the best sleep on the beds, so comfy. room was nice. Free breakfast buffet is always a plus and i always try to stay at a hotel with one. The parking lot had ample room for parking. The front desk staff was helpful.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

We were in town for a reunion. We made the reservation in advance. Every staff member we encountered was friendly. The breakfast was excellent. We like to be near a Starbucks and there is one close. The internet was great! There was an indoor pool. We weren't able to spend time at the pool but everyone we saw at the pool looked like they were having fun! All our needs were met!

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the great review. If you are ever in this area again please dont hesitate to call us for your lodging needs. Your reviews make us a better Best Western and for that we appreciate you taking out the time to do so. ANNA uWUJIYE GM

This is a good value hotel. The cost was well below the average for this standard of hotel. The over all experience of the hotel would be right up there with a low end Best Western Plus. I think with minimal effort they could reach the Plus status of their hotel chain.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review, I will let my staff know that there efforts are not going unnoticed, it helps us make this a better Best Western. Anna Uwujiye GM

Codie Darmae at the front desk was just great. This was first staying at a Best Western and wouldn't hesitate to go back. She helped us with getting our fish ready to transport home. Room was clean, breakfast was fine, staff was really nice, nice place to stop on the road.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. I will let Codie know her hard work is paying off. Thank you for letting us know. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Desiree has been a ray of sunshine every day for the entirety of my week long stay. She is always happy, chipper, and adds just that little something extra to breakfast time. The breakfast area was very clean, the food abundent, and hot.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. I will let Desiree know her hard work is paying off. Thank you for letting us know. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

I travel for a living and have pretty high standards. Oak Meadows was very clean, comfortable, modern and I was very impressed! The continental breakfast was one of the best I have had! Desiree was a great host and kept the food coming and hot! Lots of choices too!

Best Western O, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. Thank you so much for giving Desiree a shout out we are so proud of the job she is doing and I will make sure she knows it is being seen by the guests. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Pre Booked for one night. They were going to put us on the second floor but they have no elevator, so the clerk quickly put us on the lower floor, one room from the end ofa long hall. Air conditioner was off when we arrive but the room was cool and the air worked great. Everything worked very well. Beds were comfortable. Minimal noise on Sunday night. We decided to sightsee in the area and confirmed a second night. On Monday night there was lots of banging doors, heavy steps on the floor above us, and other noises. Regardless we slept well (I wore ear plugs). The breakfast room was well laid out (except pastries in the corner were hard to reach). Waffle was good. Attendant friendly and keep things clean and stocked. Nothing outstanding about this place but would stay again.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Stayed in their last available room which was a room equipped for physically challenged guests. Not as comfortable as a regular room but still ok. The front desk clerk was very nice and helpful. Breakfast was great, a very full breakfast. Cookies and coffee in the afternoon. Not a new hotel but definitely acceptable.

Best Western O, Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Made the mistake of booking 2 nights at the Motel6 just to the west of the Best Western Oak Meadows in St Helens, OR. The Motel6 formerly Americas Best is not a 1/2 mile from the BW - but the M6 is a real dump - night and day difference to the BW. Lucky for my family the BW Oak Meadows is a great little place with clean and updated rooms - they took us after leaving the M6. Also a good breakfast is included.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for the nice review we greatly appreciate it. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. We need feedback like your to make this the best Best Western. Thank you for your time. Anna GM

Stayed here as there are not a whole lot of choices in this area. First, there is NO ELEVATOR! what hotel in 2018 doesn't have an elevator when it is two or more floors? Nice pool and hot tub, average breakfast that was out of eggs when I arrived two mornings. AC unit worked great and it is a good thing as it was very hot here this week. Staff is excellent and accomodating. Thought the price was a bit high but again, only game in town! Bed was terribly uncomfortable. Look forward to getting home to a bed that doesn't kill my back. Would I recommend staying here?? YES! I will come here next time business brings me through St Helen.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (503) 397-3000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We needed a place for one night in St Helen's. This hotel was clean, the service was good, the breakfast above standard and the room clean and huge! We would recommend and stay agin if we were in the area.

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the great review. If you are ever in this area again please dont hesitate to call us for your lodging needs. Your reviews make us a better Best Western and for that we appreciate you taking out the time to do so.

Upon arriving the front desk personnel was GREAT! I think her name was Kelly - she was so pleasant and helpful. The place was clean, comfortable and way above most Best Western's. Keep up the great work - we would stay here again!!!

Best Western O, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for the great review. If you are ever in this area again please dont hesitate to call us for your lodging needs. Your reviews make us a better Best Western and for that we appreciate you taking out the time to do so. Anna gm

Randal who works nights went above and beyond to get us into our room and helped carry our luggage upstairs since they have no elevator. The front desk staff are wonderful. Hotels need more employees like Kelly and Randal. We would recommend and stay there in the future

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western.

Perfect place to stay while attending a Northwest Motorcycle School course at Trojan Park. Called directly for the best price. Room was better than expected. Hot breakfast everyday was convenient and very good! Looked at B & Bs but this was a much better choice for location and amenities. Great value for the money. Would definitely recommend this hotel to others.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Service was excellent, facility and room were clean and fresh and breakfast was good. A little hard to find even though right on main Hwy 30. The BW sign was small and unlit, but it is well worth the effort.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Obviously remodeled and done nicely. No elevator but the front desk people were more than willing to help cart stuff to the room. General Manager - Anna - very nice, very good; front desk staff - Tristin and Kelly - very nice, helpful, and willing to help in any way they can; cleaning crew did a good job every day. Breakfast nice, well laid out, good choices though need to stock up on gluten free things. Available and enough parking.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Anna the manager went above and beyond to take care of a room 'situation' . I was VERY impressed, she showed extreme care for me as a guest, acted promptly, remedied situation beyond my expectations :-)

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Nice hotel and amenities. Helpful staff, very good (free!) breakfast and cookies in the evening, about as comfortable as we could be away from home. I wish we could have used the indoor pool and spa. I really appreciated having a couch in our king room.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Best Western is the best! Highest recommendation, no problems, excellent service, excellent breakfast. I will definitely be using Best Western again in the future. Clean facility, friendly happy staff.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Everyone and everything was perfect couldnt have asked for a better night. Kelly at the front desk during check in is the sweetest lady i have ever met and she really does know how to do her job. The room was very clean and well maintained.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Hotel upgraded my queen room to a king suite when I told them we were in town to get married. Then they decorated the room! Very nice room. Quiet. Roomy. And super clean. Super comfy bed. Highly recommend this motel!!

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. The rooms at this Best Western are done being remodeled, I hope you enjoyed our new look. If you are in the area again we would love for you to stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

We arrived around noon and they let us check in early. We reported the safety door lock missing and immediately sent a technician to replace and fix it. On a Sunday, it's a thumb up! Breakfast was awesome, lots of variety to choose and I was able to bring a "room service" to my husband since he's been working on his computer. It was a hectic Monday morning in his company, he was on the phone constantly and didn't think he could get off the conference call in time for check out. The hotel front desk let us check out late for no extra charge. Being the "only game in town" they didn't have to be so generous but they were.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
thank you so much for giving us such a nice review it is greatly appreciated. This Best western is in the process of being remodeled, if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

We had a pleasant experience at Oak Meadows in St Helens, OR with the exception that the ice machine was out of order and apparently had been for a while? (Laminated printed sign) Becky in particular was very upbeat and helpful!

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. This Best western is in the process of being remodeled if you are in the area again we would love for you to give us another try. We need feedback like your to make this the best Best Western. Thank you for your time.

Saturday 12/10, My beloved wife and I hit the road to head over to the Vancouver WA are to pay a visit to the Imani Casino. Sure we could have stayed at the Casino Hotel. However we decided on the Best Western off the beaten path. However everything about this journey was exceptional. Feeling like a winter vacation getaway. However was just a spontaneous decision. The BW is awesome. The cleanliness was exceptional. The rooms were huge the front desk were so very kind. Best BW experience this year. Never have I experienced this level of hospitality. May be off the beaten path. Well worth the journey. Thank You

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is in the process of being remodeled, if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western.

Overall room clean.. stayed on main floor.. Toilet very low... Recliner needs to be replaced... Other than that no complaints. Hard to see entrance from street. Could use some lights at entrance to help see it..

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. This Best western is in the process of being remodeled if you are in the area again we would love for you to give us another try. We need feedback like your to make this the best Best Western. Thank you for your time.

nice hotel, love to enjoy the swimming pool and hot tub when we are there.... we stayed at this hotel last year also when we boated up river as a Christmas ship. We will probably continue to do this each year during our voyage. It is nice that we can take our dog.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is in the process of being remodeled, if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western.

This hotel is the best choice in the area. Very few options. The staff is friendly and helpful. Beds are comfortable. The lobby is small, and the public computer was monopolized by a strange woman and her son, for all of our stay. Don't know if she was staff, or guest. The pool wasn't heated, in need of a part; and the hot tub was hot, but no jets. They are pet-friendly, and had a nice grassy area for dog walking. We stay here every time we are in St. Helens visiting family.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. Again the pool has been fixed the new boiler has been installed. The people on the computer were guests, as our staff doesnt use the guest computer. This Best western has started to be remodeled, so if you are in the area again we would love for you to come back and stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Our room was nicely set up. We just wished they would have had a couch in the room rather than a single chair and ottoman. The bed was just a tad on the hard side, but I'm not going to complain about it. My daughter and I enjoyed using the pool and hot tub. I plan on reserving a room at Best Western Oak Meadows Inn in Saint Helens Oregon each October as long as my good friend keeps putting on her model horse show there. My daughter and I love coming up a day or 2 before hand to enjoy the sites of St. Helens and also to play at Halloween Town...

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is in the process of being remodeled, if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

My family and I had a great stay at this hotel. Staff was great. Bed was comfy and the room was a lot larger then expected. Along with noticing that the maid staff truly cleaned the rooms and didn't just change linins and vacuum like a lot of hotels. Very impressed.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western has started to be remodeled, so if you are in the area again we would love for you to come back and stay with us again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

We took our grandkids to visit Halloween town . We had a great time despite the extreme weather. The haunted house was great and the car show was awesome. The kiddos had a great time and want to return next year.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western has started to be remodeled, so if you are in the area again we would love for you to come back and stay with us again. Thank you for your review it helps us make this a better Best Western.

We'd come down to see your two grandsons playing football game at st. Helens High School. We we decided to stay over an extra day and visit Halloweentown in downtown Saint Helens. The extra day turned out to be a very busy one for the hotel staff as I am told they had 70 checkouts that day. What we witnessed as we were going in and out almost seemed as if it was choreographed as well as some of the flash mobs in Halloweentown. It was quite impressive see people smiling as they did their job interacting with each other and the clientele of the hotel. Very comfortable beds very quiet rooms and a very clean atmosphere made for a wonderful stay. We would highly recommend this hotel even if you had business to do in Portland. We actually cannot wait to go back.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western has started to be remodeled, so if you are in the area again we would love for you to come back and stay with us again. Thank you for your review it helps us make this a better Best Western. I have posted your review in house so the employees see there hard work pays off. Thank you Anna Uwujiye GM

The staff is extremely friendly and always smiling. Very patience and honored all of our special requests! The hotel has an indoor pool and spa. Which i didnt know when I booked the room, but was a major plus! It has a guest laundry facility. Nice to go home with clean dry clothes. The breakfast was a full breakfast...sausage, bacon, eggs, soy milk, juices, coffee, etc and...pumpkin spice waffles. Those were actually good!! We had an unfortunate event and the staff was able to assist us and laugh about it later. Awesome!

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is in the process of being remodeled, if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

I made reservations 2 months in advance and we did not receive a handicapped room, my grandson had to sleep on the floor because they gave the rollaway bed to another guest and there was a lot of mold.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. This Best western is in the process of being remodeled if you are in the area again we would love for you to give us another try. We need feedback like your to make this the best Best Western. Thank you for your time. Anna Uwujiye GM

I was very impressed with the quality of the room with the amount we paid. Very clean and brand new. So much so that it still smelled like paint! Every staff member we encountered was very friendly and willing to see if you needed any help. I highly recommend this hotel.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is in the process of being remodeled, if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western.

Good clean hotel if you are traveling to this area! The rooms are clean, beds are comfortable. Hotel is back away from the highway which helps keep rooms quiet during rest! My favorite place to stay when I am in the area.

ANNA U, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is in the process of being remodeled, if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

This hotel is very convenient and comfortable for my regular business trips to St. Helens, Oregon. It is also very good value for me. I understand that the property is undergoing renovation, and I believe that I have yet to see a renovated room. The room I stayed in was a bit tired, and the carpeting had several stains, possibly from pets. It should be replaced. Also, the ice machine was out of order for two straight days. Otherwise, a good stay.

Ashley Z, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. The ice machine is back up and running, we were waiting for a part sorry for any inconvenience. This Best western started to be remodeled, like you are aware of. We have shampooed carpets and the stain reappear I believe most are from coffee, ect. If you are in the area again we would love for you to give us another try. We need feedback like your to make this the best Best Western. Thank you for your time. Anna Uwujiye GM

There is not much to choose from in this area so I'm glad a read the reviewed and chose this place. Our room was large and comfortable. My husband especially loved the recliner. The motel is a 70-ish build but has been refurbished with the exception of the hallway which needs a new rug. We were in the area for a family get-together and would stay here again.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is starting to be remodeled this week if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

The staff of this hotel is friendly and professional. However the hotel itself is horrible. It's duty and don't have even an elevator. Internet service in the room never work. If you are asking yourself why I stayed there? No other choice. The only hotel in twon.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us another try as we will have new carpet walls and furniture. We need feedback like your to make this the best Best Western. Thank you for your time. Anna Uwujiye GM

We came to fish and had to change plans last minute due to fires. Both hotels.com and Best Western were very flexible about letting us switch days to later in the week without issue. Thanks for that! The rooms were good sized and clean but there was cigarette odor in the building. Didn't have time for breakfast before we left for the boat at 5 but the coffee in the thermoses was lukewarm :-(

, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us another try. We need feedback like your to make this the best Best Western. Thank you for your time. Anna Uwujiye GM

First day maid told us she was done for the day and would definitely clean the room tomorrow. Next the maid cleaned the bathroom but a note was left on the beds stating that because "personal Items" were left on the bed the hotel policy was not to touch the beds. The items were two pillows and a book. Really? That still shouldn't excuse her from throwing away the empty coffee cups or vacuuming the room floor.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I would like to take this time to apologize. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us another try. We need feedback like your to make this the best Best Western. Thank you for your time. Anna Uwujiye GM

The beds were awesome and breakfast was amazing with biscuits, waffles, fruit, cereal...something for everyone. And the staff was truly great, kind and helpful. I would not hesitate to stay here again.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Enjoyed my stay. Except one thing. No functioning alarm clock in my room. Some of us don't hear all that well. Luckily the phone has a blinking red light when phone rings. , otherwise I would have over slept. Staff on checkin exceptional. However,,, check out at 0500 in the morning wasn't as fast as most BestWesterns. Usually your bill statement is already slipped underneath door of room upon wake up. Overall a quite stay an peaceful. Recommend that they invest in up dating alarm clocks in all rooms. Phone ringer isn't very loud.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. We do email your bill if an email was given at checking but due to security issues that could arise (like mistakenly put under the wrong guests room) we prefer the method of the email. I will talk to my Front Desk Associates to see if they can let guests know about this policy at checkin. Thank you for letting us know so we can improve. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Usually stay in Portland but decided to avoid city this time and was pleasantly surprised by Best Western. Friendly staff, large room and good breakfast buffet. Location is set back from road so pretty quiet. All in all a nice option.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

Where the amenities were not the newest, the hotel was clean, comfortable and felt safe and the rooms are quite spacious -- this was so very helpful; the staff was remarkable and "made our stay"; they were all helpful, made us feel welcome, attended to our requests/needs in an exceptional manner that exceeded my expectations; this hotel is great for "families on the road" -- but also the hotel was surprisingly quiet during the night -- we heard no one else unless we were in the hallways.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for giving us such a nice review it is greatly appreciated. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us a try again. Thank you for your review it helps us make this a better Best Western. Anna Uwujiye GM

This is really the only place to stay in Saint Helens, Oregon. That being said they could really gorge people on price, but don't. It isn't a new hotel, but well kept and staff friendly. We stay each time we visit our daughter and her family there.

Terrific stay. Very quiet room on second floor with a newer A/C unit that was nice and cool and very quiet. Breakfast was great: the woman preparing it was very nice, the selections were great with bacon, delicious potatoes, scrambled eggs, nice yogurt selection, juice, and good coffee. One of the better Best Western hotels we have stayed in, and after a long drive from Salem, OR viewing the total eclipse. And a good rate for the night considering the demand. The only negative was rather dirty carpets in the hallways.

Hotel is very nice overall. Only issue was the hotel billed my credit card (pending) 16 hours prior to my check in. I do NOT like this policy. Don't know if this is S.O.P. for all hotels, but I for one find it inappropriate use of my credit card. Because of this policy, I will look at other hotel chains in the future. If you don't mind this type of billing policy, then you will enjoy this hotel.

This was my hometown for 35 plus years. Returned for pleasure. Wonderfully surprised at the appearance of grounds, building and staff friendliness. Marvelous changes. Gluten free, so did not expect much at breakfast. However, even this was good.

, Front Office Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for your positive review of our hotel. we are so glad to hear you enjoyed the breakfast options we had to offer. We hope to see you again in the near future.

There are several good things about the Best Western hotels, free breakfast, internet, pool, hot tub, etc and they are a value based hotel. If looking for upscale or luxury, this would not be the place for your stay. If you need a clean bed to rest your head from many activities and be able to maybe sit in a hot tub for a bit to relax, this might fill your bill

, Front Office Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for your review of our hotel, We appreciate the feedback and hope that you will consider staying with us in the future.

A very good place to spend the night when travelling a long distance for a family get-together. The Inn is centrally located in Saint Helens. It is set back from the highway enough to be easy to get to and yet buffered from the road noise.

, General Manager at Best Western Oak Meadows Inn, responded to this review
I have just recently taken the GM position. This Best western is being remodeled this fall early winter if you are in the area again we would love for you stay with us again. Thank you for your time in answering the review it is greatly appreciated. Anna Uwujiye GM

The staff was friendly and helpful but the facility was marginal. Although it is clean the walls are paper thin. When we arrived there was a huge multi-generational family reunion going on. We had booked through Expedia and thus the front desk would not move us to a quieter room. Our room was directly across from the party. There was a family with kids directly above us too. Lots of thundering footsteps until late at night. It wasn't only noisy but the bed shook! Might have been fine if not for the thunderous party!

, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we can remedy the situation. I have just recently taken the GM position, and would like to apologize. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us another try. Thank you for your time. Anna Uwujiye GM

Found myself needing to stay locally on a late Sunday night. Thank goodness for the wonderful room. Wish the cable Tv was better and channels more abundant but quiet and clean...that worked for us! Have stayed here several times before, glad we could bring our dog as well.

, General Manager at Best Western Oak Meadows Inn, responded to this review
I have just recently taken the GM position. This Best western is being remodeled this fall early winter if you are in the area again we would love for you stay with us again. Thank you for your time in answering the review it is greatly appreciated. Anna Uwujiye GM

Wanted to spend special time with 7 year old grandson. Selected this hotel for the indoor pool. He developed a painful rash while swimming. We couldn't use the pool from then on. The manager was rude when I bought the issue to her attention. I asked for an adjustment on my bill. She smirked about my complaint. We did not get any a adjustment on the charges, I said my review would not be positive, she said while you just do that! Two hours later I got a phone call from the nice desk clerk, she said they tested the pool and the Ph was wrong. She said the manager took $25.00 off the bill. Kim apologized profusely. Not much of a refund for an entire day not being able to use the pool!

, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you had with your stay. Thank you so much for bringing it to my attention so we could remedy the situation. After further investigation in to the matter I found out the other readings were off, and was trying to take care of it that is why I had Kim call you. I have just recently taken the GM position would like to apologize. This Best western is being remodeled this fall early winter if you are in the area again we would love for you to give us another try. Thank you for your time. Anna Uwujiye GM

The staff is amazing clean rooms great breakfast lots of site seeing the Columbia river and is really close to food and stores you can see mount hood from the front of the hotel. very quite fishing, hiking taking walk's go to sing at the bars their is a lot of things for people to do

, General Manager at Best Western Oak Meadows Inn, responded to this review
I have just recently taken the GM position. This Best western is being remodeled this fall early winter if you are in the area again we would love for you stay with us again. Thank you for your time in answering the review it is greatly appreciated. Anna Uwujiye GM

Rm 204 - top of the stairs, queen bed room. No elevator (this is why they don't have 5 stars). Older hotel, but it is not worn or threadbare, or need of maintenance. Clean, everything works and the staff is super, super friendly and professional. I rolled in sick and was not the nicest person. They were accommodating, but not pushovers (I like that - it keeps them from being bullied by people looking to get something for nothing). In that state I nitpick EVERYTHING. I have traveled for work for over a decade and have seen the hotel chains rise and fall. Best Western in on the RISE. I have found the rare exception to that and report accordingly, but the Oak Meadows Inn falls in the the GREAT category. Breakfast was out on time, hot and fresh, everything is clean (and I have a hard spot for clean eating areas). Everything in the room works, the refrigerator was clean (and this is not the norm in most hotels except BW). This room has a LOUNGE CHAIR. This is my home away from home when I come back here on business. Great TV channel selections, reasonable internet (not business fast, but most here are not on business). This is a pet-friendly hotel. I travel with my dog on occasion and keep track of the truly pet-friendly properties. However, the rooms do not stink of animal. I cannot report on the pool or the local amenities. I'm here for work and will not do much sightseeing this trip.

This hotel is a great place for the cost and for its location. We stayed here while visiting family who live in the Portland area. It's located just north of Portland Oregon, in a nice rural area. The cost is very reasonable for a clean, large, and comfortable room. They also had a nice breakfast - eggs, sausage, waffles, etc. I would definitely go back when visiting family here in the future!

Enjoyed our stay. We stayed there for one night. The room was very clean with a comfortable bed. My three year granddaughter enjoyed the pool. It was clean and not over crowded. I felt the price was a little high for the area. The staff was very friendly and helpful. I would stay there again.

Our reservations were not what we arranged. Hotel was sold out and not a lot of offer to help. No fire alarms in the rooms only in hallway, staff had to knock on doors, not a great system if there had been a serious fire. We were evacuated for a fire next door (not hotel's fault), but staff didn't know how to turn off alarms so we waited outside way longer than necessary. A manager did not respond.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Im so sorry for the issues you incurred with your stay. Iam the new GM and have taken over this property since the 1st of July. We are in the midst of changes here at the hotel and would love it if you every get back in this area if you would give us another chance. Thank you for your time. Anna Uwujiye GM

Filthy rooms, filthy bathrooms, clock alarm set to SCREECH at 4 a.m. It was 100 degrees outside and our first room did not have a working air conditioner. Our second room was the most unclean place I had ever stayed. We had to keep our shoes on. Hair and dirt on shower walls and floor. Dirt and hair still on floor, untouched AFTER housekeeping came in to clean because of my complaining. Reduced fee upon checking out was an insult as it was not worth $100/night. It was simply gross. The carpet had huge wet stains of some sort that were still there upon our leaving. We had no choice but stuck it out the two nights. I'd rather pitch a tent then stay at this Best Western ever again!

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for taking time to fill out the survey and giving us feedback about your stay. I am sorry to hear that the new A/C did not have the correct plug in style to work in the room. We want all of our guests to feel home away from home and I am sorry you did not get to experience that during your stay. We are having the maintenance man correct these problems. We will also be speaking with housekeeping so this does not occur again. I do hope that you will come and stay with us again in hopes that we can provide a more superior experience for you. Respectfully, Nonie Kern

The Best Western in Saint Helens is a nice hotel - Staff is friendly, hotel is clean and quiet. They also offer a nice breakfast in the morning. I would recommend ... It is a great hotel option if you are planning on staying in the Saint Helens area.

There was mold on the ceiling in bathroom above tub area. The "NEW" heating/AC unit had the wrong type of plug prongs and could not be connected. No breeze...no fan...no help...yet there was a fan in the check in area for the employees?? I left at 2 am in the morning due to how warm it was in the room with no relief. There was a pile of cleaning towels left on the bed!!!! Didn't get discount rate...didn't get $10 gift card. Very very disappointed

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for taking time to fill out the survey and giving us feedback about your stay. I am sorry to hear that the new A/C did not have the correct plug in style to work in the room. We want all of our guests to feel home away from home and I am sorry you did not get to experience that during your stay. We are having the maintenance man look into the mold situation and the A/C plug in and will have it taken care of immediately. I do hope that you will come and stay with us again in hopes that we can provide a more superior experience for you. Respectfully, Nonie Kern

I can't say enough good about the friendly service at this Best Western! Forgive me if my 5-star rating suggests a Four Seasons or Ritz Carlton; it's not that kind of place. But rooms are clean and comfy, breakfast is good, and the staff is superb. In particular, if you travel with your pet, these folks are over the top pet friendly. This morning, I needed to be away from the hotel for several hours. Originally, I planned to take my dog with me, and leave her in the car, with a shade cloth over it. However, that was before I knew that today's temps would be in the upper 80s to mid 90s. Because of the heat, I decided to leave her at the hotel. When I stopped by the front desk to explain that I planned to leave here there, unattended, I expected resistance from the manager on duty. Instead, she wholeheartedly agreed with what I was doing and her only concern was that housekeeping not enter my room while my dog was there without me. Since I had already coordinated timing to have my room cleaned, this wasn't a problem. I'll definitely stay here any time I'm in the area -- with or without a pooch.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for the positive feedback. It was our pleasure having you and your dog stay with us. Yes we truly are pet friendly and we love to see pet owners bring the whole family with them. I truly believe that pets are family. We want every guest to feel like home away from home during their stay. Thank you for staying with us and we look forward to seeing you again in the near future. Respectfully, Nonie Kern

We've been staying here for approximately 3 years when we visit family. We've had excellent experiences for the most part. A few times the pool/hot tub was not working so if this is important I'd suggest asking at booking. Staff is very friendly. Good selection at breakfast.

Upon arrival was told that room did not have hot water available, but other rooms in the hotel might. Hotel did not offer to move me to a room with hot water nor did they offer any reduction in the room rate to compensate for lack of hot water. Hot water was available in the morning, but really needed a shower when I check in the day before.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for taking the time to fill out the survey and letting us know the positive and negative feedback about your stay. It was very unfortunate that we had a water pipe break and that our hotel was without water. We were unable to offer a different room because all of the rooms had no water until the pipe was fixed. It took several hours for the water to reach a hot temperature again. We want our guests to have a home away from home experience while they stay with us and I am truly sorry that you did not get to experience that during your stay. I hope that you will stay with us again in the near future so that we can have an opportunity to give you a more superior customer service stay. Respectfully, Nonie Kern

We have visited family in the St. Helens area for years and everytime we stay at Oak Meadows. Nice to know we can count on a consistently friendly staff, clean and comfortable rooms and an overall great facility!

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for your positive feedback. We are happy to be here for you when you come to visit family in ST. Helens. I am so proud of the staff I have and I am also proud of the clean comfortable rooms we have. We look forward to your next stay with us. Sincerely, Nonie Kern

My husband and I like to get away for our anniversary. We go to our local hotel, The Best Western in Saint Helens. The staff is the best making our stay even better. The pool and hot tub are the main reason we go. Breakfast taste great and the room is a great price.

The staff was able to change rooms easily because the first one had a strong cleaning smell. There was warm cookies at check in. They still haven't fixed the back door lock that is broken from two weeks ago.

We stayed two nights and also used the conference room for a 50th birthday party (about 50 ppl). The staff were all very helpful and accommodating- always eager to help or answer any questions we had. The room was clean and comfortable.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you so much for the positive feedback. I greatly appreciate the kind words about how clean and comfortable the room was and I am so glad that the staff was helpful with the 50th birthday party. We look forward to your next stay with us. Respectfully, Nonie Kern

Too many things broken or out of order, no elevator, they put kids on the top floor and old people on the bottom floor, did not fix anything or show concern for the broken fan/heater in room, the hot tub was out of order, not a good place for families with children to stay. It did feel safe and was very clean, and the breakfast has been good every time I have stayed there. But not worth it being so overpriced and unaccomadating.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for taking the time to fill out our survey and giving us feedback to know how to improve our guests stay. We here at the hotel only have two floors and Oregon has a requirement of an elevator for hotels with 3 or more floors. I am glad that you enjoyed our breakfast and thought it was good. I am also happy to hear that you felt safe and that the place was clean. That is what we strive for the home away from home experience. I apologize for the hot tub not being able to use but the part has arrived and will be installed tomorrow morning. Thank you for your feedback. I hope you will come and stay with us again and if you request a bottom floor we will make sure that you get the bottom floor for you and your children. Thank you again. Respectfully, Nonie Kern

Over all this is a diamond in the rough, staff very friendly and so willing to help. rooms are always clean and comfortable. Some times the hot tube is out of order and my wife doesn't like it, so with wife unhappy no one is happy. but if you are just looking for a good night rest this is the place, Oh breakfast is good always hot but the trash cans need to be bigger so your hands and fingers do have to touch the lid.

We were delighted to be enthusiastically and warmly greeted upon our arrival as walk ins for one evenings stay. Kelly made us really feel that she was glad we were there and not simply an inconvience (as other establishments have in our experience) to serve. She was able to accomodate our request for a ground floor, explained the amenities and was genuinely nice! The room was clean, roomy and we were happy to have a chair to sit on to watch TV. The Bed was comphy and the a/c worked great! Neither of us noticed any road noise as the motel sit back from the road.

Always try to stay at a Best Western Plus....This was comfortable but a little on the shabby side...had free internet, frig and comfortable bed. The breakfast was a full breakfast. Staff was very nice.

, General Manager at Best Western Oak Meadows Inn, responded to this review
Thank you for your feedback about your recent stay with us. I was happy to hear that our staff was nice and that you liked our full breakfast. We are in the process of getting things ready for a remodel of the hotel. We do need major improvements but I am excited for the final product when all said and done. I hope that you will come and stay again with us when it is finished and see how wonderful of a transformation that will have taken place. Sincerely, Nonie Kern

We've stayed at this location numerous times. It is the the most appealing hotel in St Helens. In my humble opinion it is a little overpriced for the location. Breakfast is generally good. Bed is very comfortable. When you consider this property asked for a room away from the stairwell. There is no elevator to the second floor.

It was a nice clean place, food was good, staff was good and the general manager upon check out noticed a pricing error and fixed it promptly. That lower my bill. The room was clean, we would stay here again if needed.

We were traveling in winter weather with young grandchildren and found the Oak Meadows Inn Best Western Motel to be a bright spot for us all. The room was good sized and the indoor heated pool was just the ticket! There's also a hot tub. The continental breakfast was really a complete breakfast and the staff was particularly helpful. Jordan at the front desk kindly provided a toothbrush to me when I discovered I had forgotten mine. He also answered questions and gave me good info on things to do in the area.

Nice hotel. No elevator, very odd but ok. Made second floor trip up stairs with luggage difficult. Room was very spacious. Good bed. Had no troubles. Great breakfast, had everything you expect. Would stay again if in the area.

Will stay here again...great place to stay with kids... The swimming pool was inside and the kids had fun...breakfast was great way to start your day especially when you have kids. One thing I would recommend is HBO..,

This hotel is tucked away in a beautiful bedroom town near Portland. It has easy access and plenty of parking. The breakfast was really good and the staff very pleasant and accommodating. I would stay there again for sure.

Room clean and well ventilated. All amenities in place. Munchkin-sized toilet leaked/repaired immediately. Amazed to see that breakfast bar was fully stocked and staffed. This was the first time I have ever had this experience. A very special thank you to the lady in charge of the breakfast bar. FINALLY, some one who cares.

, General Manager at BEST WESTERN Oak Meadows Inn, responded to this review
Good Morning, Thank you very much for taking the time to fill out our survey and your kind words about your stay. Your feed back help us to know how to keep doing our best to meet your expectations and also to let us know if there is any areas that need improvement. I look forward to your next visit with us. Respectfully, Nonie Kern General Manager

The hotel looks really nice from the street... and the lobby is okay. The rooms are old and outdated. Our room smelled as though someone had thrown up in it recently. Unfortunately this is a small town, and not a lot of choices of places to stay. We were there for an event being held in St. Helens. Not being from the area, we did not know how far it was to other possibly better lodging. Unfortunately, I have come to find that it is hard to depend on the quality of Best Western hotels.

Booked a night in two rooms for my visit to Halloweentown in the sleepy town of Oregon. The two rooms we were given both smelled, one of smoke and must, the other one of vomit. The blankets between the two flat sheets were stained brown on the corners and discolored along the edges but I guess you can't expect much from a Best Western. The jacuzzi was out of service but the pool was open where I stepped on a earring. Kelly was rude and unhelpful and tried to defend the cleanliness of their pool but said they weren't responsible for what was dropped inside the pool, but didn't have an answer when I informed her I got injured walking alongside it. The pool was not maintained or swept daily like promised because my husband found the matching earring along with a 3-4" screw a few feet away from it. When checking out they promised to pay for any other medical bills and to comp both room but I haven't heard from Nonie (the gm) and only got the answer after speaking to customer care 3 days later. They went back on their word and refunded only one of the two rooms, even though I have printed receipts saying both rooms would be refunded. This will be my first and last stay at any best western and will be sure to tell everyone about the horrible customer service in addition to their dangerous and disgusting accommodations.

We spent the night in St Helens while visiting friends. Our preferred lodging when traveling is our motorhome. but this time we opted for a motel along the main highway. What a pleasant surprise we found in this small community motel-very friendly staff, a clean and nicely decorated room (looked almost new), comfortable bed/linens, and a large and well displayed breakfast buffet. The motel also has an indoor pool which we didn't use but looked inviting. We would definitely recommend this motel to others and use it again if in the area.

, General Manager at BEST WESTERN Oak Meadows Inn, responded to this review
Thank you so very much for the positive feedback about our hotel. I am so happy to hear that you were pleasantly surprised about your stay here in St.Helens. We look forward to seeing you again. Respectfully, Nonie Kern General Manager

The staff, and especially the manager made we feel right at home. Helps to belong to the BW rewards program. Clean comfy rooms, nice pool and jacuzzi, Darn good breakfast with something for everyone. Even the coffee is good. I usually make my own, but not here! Cookies come out in the evening! Great location, close to Safeway and RiteAid. Quiet...I could live here....

This is a good hotel for the area, Usually very clean but there has been a few times we stead here and found the chair and the couch with dirty arms rest, kind of a turn off, but here's been more times the rooms are very clean that's why we stay here so much plus it's close to our grand kids and they like the pool. The breakfast is good, it's always the same thing so if you stay for a few days you may get tired of it. The night employees are the best always friendly but sometimes the morning help seems that they are just glad to see you go.

My room was big, quiet and comfortable. My only complaint was my coffee maker had a defect but it was workable, I had more decaf then regular in my room when I got there and the maid service was a little sub par. (didn't clean the coffeemaker) I guess coffee is a little important to me. Everything else was really great! I would gladly stay here again, it's the nicest place to stay in St. Helens for a reasonable price.

Sukhvir J, Manager at BEST WESTERN Oak Meadows Inn, responded to this review
Thank you for staying with us it was our pleasure to provide excellent service, I am very sorry about your coffee I know how important that is.

Take away the spectacular breakfast, the surgically hygienic swimming area, and warm cookies upon evening return - and you still have yourself a comfortable, quiet hotel with an extremely staff, and enough within walking distance to satisfy any business traveler's needs. You'll enjoy the wide sidewalks for your morning/evening walk or jog.

, Manager at BEST WESTERN Oak Meadows Inn, responded to this review
Thank you for choosing our location Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (503) 397-3000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Ashley Zarelli Front Desk Manager BEST WESTERN Oak Meadows Inn

The room was decent, the breakfast had all of the usual characters (eggs, waffles, cereal, etc.) and was kept clean and well-stocked, and the staff was all nice and very helpful. No gym, but it does have a pool and hot tub.

Have not stayed here since 2012, although we had many nights here prior to that. The propriety is the same, but staff has changed (new owners. perhaps?) Prices have gone up considerably from 4 years ago, but the value is about the same. Probably the best motel on the Oregon side of the Columbia, between Portland and Astoria.

This hotel sits in the middle of Saint Helens, it is a nice hotel when I walked up to the front desk it smelled clean with a hint of citrus, check in was fast and we were even able to check.in a little early. They have an indoor pool that could be loud as it's right next to the front lobby but the windows are sound barriers so it was good. The rooms are very clean and the beds are comfortable. Are room had 2 Quuen beds a sofa, 2 chairs and a table and a great AC. When we came Oregon was having a heatwave lol. They have free WiFi, and free breakfast both are good. Ashley checked us in and was very friendly. The only bummer is as we were here for a week so we had a lot of luggage and they have no elevator so we had to hump our luggage up a flight of stairs. Only 1 flight but it was a lot of luggage lol. A very nice hotel in a slightly low key town

we stay at this Motel a lot. We find it always welcoming and clean their hot breakfast is not to bad. Staff always friendly the grounds are always very clean and manicured nicely. You will not be disappointed.

The Best Western, St Helens, OR is a consistent value. In the last three years I visited 8 times. The hotel offers clean, comfortable accommodations at a very affordable rate. Very nice breakfast in the morning and the staff is always willing to help with any needs. This is the place to stay in the area.

This hotel was very clean, the people were friendly and helpful. The room was comfortable, and relaxing. Pool water was warm and the hot tub was wonderful. My only complaint being there was a group of kids running through the halls at midnight. Other than that I didn't have any real issues. I will definitely stay again, hopefully soon.

Friendly and helpful staff. Room was clean, spacious and quite comfortable. Breakfast was great. Varied selection of hot and cold choices with something for everyone. Will definitely stay again. No elevator, but that was not an issue for our stay.

Spent three days is this area for kayaking and sightseeing. Close enough to portland to drive into town for a day there. Very friendly staff. No elvator but there are only about 10 steps to get to 2nd floor. Parking is ample. Our room was quite large, even with four people in it. So that says a lot!

I made a reservation for 2 rooms very early in the year for the weekend of the Seattle to Portland bike ride. In March, my credit card expired and was replaced by another one (same number, new exp. date of 2020). I received a confirmation email from the hotel during the week prior to the reservation. When we arrived at the hotel at after 10pm at night, having ridden our bikes 175 miles to get there, we were told the reservation was automatically cancelled that morning because of the expired credit card. Can you imagine having biked 175 miles in a day only to be told you have no place to sleep when you intentionally made the reservation 6 months prior to the event? Fortunately for us we were able to get one room which we all shared, sleeping on the floor, because someone else had also made a reservation with a card that had subsequently expired. We happened to show up first, so we got the only room left within a 50 miles radius. Unbelievably stupid cancellation policy. Seems if you can generate an email confirming your upcoming reservation you could just as easily generate an email requesting an updated card OR better yet, let the person who made the reservation present the valid card upon arrival. Very disappointed in this lack of consideration.

We just stayed here one day to be close to the airport form our trip to MT Rainier National park, boy what a way to end the trip. this place gave you outstanding service in every department the rooms were clean and the bed was comfortable, the ladies at the front desk were always helpful and cheerful no matter what time of day you got there! the housekeeper gals also did a wonderful job and would greet you in hall in the morning! breakfast was hot good and very clean area! didn't have time to swim but the pool looked pretty good too! could not say one bad thing about this place!

Nice hotel, check in took 2 minutes, met by friendly staff, room was impeccable, everything smelled fresh and looked new. The breakfast was incredible with fresh eggs, sausage, bacon and even a waffle station .

We stayed here for one night on our way to the Oregon Coast. Luckily it was for only one night. The room was nice and big cuz we paid for an oversized room but the supplies in the room were lacking. Not enough towels for the capacity of the room which was four of us and all the soap and shampoo dispensers were empty. The bathroom sink wouldn't drain and we had to plunge it ourselves. It still didn't drain properly. The breakfast was ok but the coffee was awful. Definitely not one of our better experiences at a BW.

I stayed at this hotel as a last minute decision while attending a family funeral. The staff was very accommodating with room and rate. Clean, comfortable and reasonable rate. Room needed new carpeting--not dirty but worn and wrinkled. I loved that they allowed pets, though, and I may have had a pet-friendly room even though I didn't have my dog(s) with me. I WILL use them again if I return to the area, especially if I have my dogs.

this is the best place to stay in St. Helens. If they improve the breakfast and internet consistency that would up my rating. The rooms could use an updating. The staff are great. There are no elevators to the 2nd floor so if you have issues with stairs, stay on the 1st floor.

This is a wonderful and friendly place to stay. They allow pets and have a wonderful area to air them in. Hotel is nice looking and the staff are outstanding and always there to help. Dont like the smoking area right outside from entrance, though. Otherwise a great stay.

Large, very clean rooms with nice bedding and comfortable beds. Pool area is bright and clean with a good jacuzzi with strong jets. Good hot breakfast and fruit set out on the counter for afternoon or evening snack. Check in was quick and easy. Forgot to ask about an elevator, but we'll stay here again and I'll remember to ask for a ground floor room.

food was yummy. hotel was clean. staff was friendly and helpful. pool and hottub was nice. i was hoping for an indoor gym... but even though there wasn't one there was plenty of nearby street to safely jog on

Received excellent service and great breakfast, Rooms are very clean. I would recommend to travels as I enjoyed the amenities. Easy walk to surrounding restaurants and coffee shops. Beautiful area with beautiful views.

This is a great, clean, nice place to stay. The rooms are large and clean. The breakfast is nice - just plan around the other guest that might have small children running about. The pool is large and the spa is nice. We really enjoyed swimming and the spa before bed. The front desk recommended two restaurants and we made reservations and ate at both during our two nights stay. Both were amazing. One had a bleu cheese burger that was divine. The other was a pasta place with great service and food. WOW!! We will return to fish and stay at this hotel!

We stayed here last weekend and the bedding was very nice and the room was large. It had a separate sitting area and was well appointed. The hotel provided facial wipes, which was a nice touch. If you forgot your razor or toothbrush, they provide one for you. It is centrally located and provides a morning breakfast with bacon and sausage, which was pretty good as far as hotel breakfasts go. I would definitely stay again when in the area.

When we needed to stay in a hotel, we chose Best Western for their overall accommodations. Helpful staff and room comfort is the reason why. We've tried other hotels, but were overall pleased with BW. Some locations are better than others. Oak Meadows Inn in Saint Helens, OR is definitely one of the best!

Nice Rooms! Quiet except for a few rude guests. Great Location. Lots of food and stores nearby. Cookies in the evening. Great staff! No problems here! Highly recommend. We have stayed here several times and really liked it!

This is a very nice hotel, an unexpected find in small-town St Helens. What a treat to have a really clean room, comfortable bed, truly hot water and great water pressure in the shower PLUS a bacon-and-egg breakfast!

Very clean large rooms, good location, and I would have given it a 4 star rating if they would have made the wake up call that I requested the night before. We were late for our guided fishing trip in the morning. My advise is to double check your request !!!!!

Spent 3 night at this motel. The room was clean and comfortable. The maid service was excellent every day the room was as clean as the first night. The desk staff was friendly and helpful. There is a pool and hot tub but we didn't take advantage of it. There was ample parking but only one access point from a busy street. It's far enough off the road that the street noise is no issue. I plan on staying here again next year.

We have stayed here before and will stay again. Best there is! No hassle, just friendly people that care. Need a spoon when the breakfast area is closed? No problem, they'll get it for you. Need extra towels? Yep they'll get those to you pronto!

I booked this hotel at the last minute and having driven by it for many years, was not even sure where it was!!! When I called to reconfirm my reservation, the front desk clerk, Samantha, was upbeat, joyful and welcoming. Upon check in Samantha was again upbeat and welcomed us. My grandson and I went to the room and his reaction was "WOW! Grandma, this is the best day of my life!! This 'house' is so nice!" (he is four and a half) The following morning we had a full, home cooked breakfast in their breakfast room overlooking the indoor swimming pool. We wished we had time for a swim - but alas, we were going to celebrate my mother in law's 100th birthday! When housekeeper, Natasha knocked on the room door a couple of minutes prior to us departing, I told her we would be out of the room and shared our purpose for staying at their hotel and complimented her on how nicely appointed and clean the room was. When I returned very late that night, I saw my grandson's bunny propped up on the pillows on one of the beds with a note that read "Dear Guest, Hope you are having a wonderful day in this beautiful sun. Happy 100th! ( - : . Enjoy your stay. H.K. Natasha" WHO does that? How touching and sweet!!! I would definitely stay at this hotel again - in fact, almost booked back in last night just to enjoy the excellent service! I am MOST impressed with the BEST WESTERN Oak Meadows Inn.

My husband and I have had occasions to utilize the services of Best Western Oak Meadows Inn in St. Helens a number of times. We have found the staff to be above reproach and the amenities and facilities clean and well serviced. They have gone "above and beyond" to make each stay a pleasure. In fact, we utilized your meeting room for my mother-in-law's 90th birthday party, and secured rooms to accommodate the many out-of-town guests. I would highly recommend you!

We originally booked a less expensive room in Keslo, WA but found the drive to St. Helens to be longer than we originally anticipated. This was a great location for visiting our family. We plan on making another trip and spending more days so we can go fishing there. It is a beautiful area. The hotel was very comfortable although it did not have an elevator. Granted it is only a two story hotel but with 2 little kids it made it hard to get luggage up carrying both kids each trip up and down. The pool and hot tub was nice and they had noodles (the floaty things), balls, and goggles for the kids to play with in the pool area. They had a good breakfast with waffles and strawberries and whipped cream; as well as biscuits, gravy, eggs, and sausage- which was nice.

I would highly recommend this Hotel to everyone. Everything about this Hotel is top quality. The Staff goes above and beyond & very friendly. It is one of the best Hotels I have stayed in & I have stayed in a lot of Hotels. No one will be disappointed in there stay here.

First class Hotel. Linda the Manager made our stay a wonderful experience! Breakfast way better than you would expect. Eggs, bacon, sausage, and waffles. And many more....items. Quiet, comfy beds, Nice pool and jacuzzi, all for a very fair price! One of the Best Best Westerns we have stayed at! Kudos to the crew at Oak Meadows!

This motel is far enough off the highway that you hear absolutely no traffic noise and the queen beds are some of the most comfortable I've ever slept in. I am very impressed with the cleanliness of the room and how professional the staff is. Everyone I have talked to is nice! I am two weeks into a twelve week contract and am looking forward to the next ten weeks knowing that that they will take care of me. I have had to be at work too early to partake in the breakfast, but my husband says it's very good and I've been too tired to take advantage of the pool or spa, but they look well-maintained and I've seen many other people enjoying them.

We wondered why this hotel got such high ratings, and now we know. It's a solidly built hotel, very quiet, with simple but high-quality features: Comfortable bed, great shower (good water pressure), microwave, spacious Whirlpool refrigerator. The room is well designed and well lit and everything — everything! — is impeccably clean. Plus they have friendly staff, a delicious breakfast buffet (eggs, sausage, bacon, waffles, biscuits and gravy), and round-the-clock coffee and tea in the lobby. The staff even helped us find a computer technology store. Top-rated!

The Best Western Oak Meadows Inn was very much like most Best Westerns. It was clean and the staff was very friendly. It is located right on the Columbia River Hwy but we did not hear any traffic noise. The price was very reasonable and if we were to visit Saint Helens again we would stay here.

My stay was very pleasant, nice hotel with extremely friendly staff. Bed was a little lumpy, sheets were luxurious and very clean and there were plenty of pillows. Room was quiet as requested despite large group of teens down the hall. Everything worked, breakfast was better than most. Will stay here again, no doubt.

This was our 4th time staying at this hotel, again no complaints! One thing to note is there is no elevator so for someone with limited mobility it could be an issue. We were able to switch our room from king to double queen which was very helpful. The pool area is nice and we enjoyed the hot tub as well. Breakfast was good the next morning would have loved more fruit but all in all will definitely stay here again!

This hotel has nicely redone amenities; fresh carpet and furniture and fabrics.. I'm pretty picky and I was pleasantly surprised. This is not a 5 star hotel but for a motel stay it was very clean with fresh new finishes. The staff was very friendly and the bed was very comfortable.

We booked a large room early in the week for a few days, and the next day extended our stay for the entire week. We had to move out of our room by the end of the week which was a disappointment as the next available room was much smaller, but the staff took good care of us. We watched the staff go from tending to a small number of off-season guests to full capacity and troubled guests - the week that the landslides closed off Hwy 30 and I-5 - and the staff only got better, as they had to deal with packed rooms, fuller and extended breakfasts, and extra laundry. We considered a few other options in the area before we booked on the phone (bed and breakfast, RV park, other hotel) but I felt the safest at BWOM (weather and character) and was so thankful to be there. From Manager to maintence, this was a wonderful hotel experience. I rated sleep quality as 4, I think only because of the travel conditions. Hwy 30 was a parking lot a few times due to weather and road closures, and behind the hotel there were several large semi-trucks parking while waiting. The first room we had was on the street side, but only when it rained was it a problem as the hotel is a long way off from the road and thus quiet. When we were moved to the back side of the hotel, we heard all the diesel engines running all day and night, but with the increase in overall traffic, it seemed to be incident related. I talked to several staff members that really liked their jobs, and even fellow travelers that were staying at the hotel for long-term (due to local homes flooding and jobs). Everyone seemed very satisfied.

Since we moved away 3 years ago this is the hotel we stay at when coming back to visit. It is super clean, nice rooms and the staff are all so welcoming. The beds are really comfortable and they have an indoor pool and hot tub too!

The motel is very clean, comfortable, quiet and I felt safe. My well behaved dog is welcome for an extra $20/night. If he was not allowed to stay with me I would have found another place to stay. Breakfast is a big bonus. The food was good and there was a variety of things to chose from.

We stayed in this hotel because of proximity to family. It was a lovely hotel, friendly & helpful staff at the front desk, in housekeeping and in the breakfast area. The rooms were very large, clean with comfortable beds & bedding. The breakfast was great with an assortment of food items. I would definitely stay here again if visiting the area.

That weekend must have been a very busy one for the town of St Helens. The hotel was very busy. When I called and made reservations I had asked for a handicapped room. I did get a very nice room, spacious with a king size bed on the second floor, only problem was it is on the second floor and no elevator. They did offer a complimentary breakfast and it must have been good because the place was packed.

I always stay at this one about 4 times a year to see my grand daughter & this is one of the nicest Hotels I have ever stayed in for over all. I have nothing to say about this place that is negative. Wonderful place & wonderful people.

This was a good place to stay while visiting family on Thanksgiving. Staff is helpful and friendly. Good breakfast, warm room, comfortable bed. Staff was welcoming to our dog; and accommodated our request for first floor room. I agree with the comment about the lone recliner. It was also small; sofa would have been nice. Convenient to nearby services. Not a large choice of nice restaurants. Will try the Klondike next time we visit.

This Hotel was a great value at the price point we paid. The rooms are clean and smell fresh (no smoking building)The beds are comfortable and the continental breakfast is included with your stay... it was very good! Cindy did a great job of replenishing the breakfast offerings and the coffee was always hot The pool and the pool room was clean and appeared well maintained. There is plenty of free parking, the staff is great. no complaints!

Very friendly staff and a great location for us. It is absolutely the go to hotel when we are in St Helens. The rooms are very spacious and the beds are very comfortable. The hotel is set back far enough so it is very quiet. Breakfast selections are very good. The Columbia River is only a few minutes away by car. If you are looking for a very good place to eat try The Klondike in old town near the river.

someone else mentioned the sad, lone recliner. It would be nice to have 2 chairs. The hotel is dated but clean. Staff was friendly and helpful, allowing me to change rooms when my first room stank of cigarette smoke.

Well located off HWY 30 in St Helens, this is the best available hotel and will not disappoint. Very clean rooms; friendly staff, great pool; good breakfast. I would recommend this hotel for family and/or business stay.

We stayed at Oak Meadows Best Western. Not a bad place to stay, probably the best for the area. The problem with that is that you don't have much in the way of choices. We checked our family into 3 rooms, all non smoking, yet reeking of smoke. They have alot of stairs, we were put over top, and next to one set. When I asked to be moved desk manager said we didn't have any other options. After several minutes she miraculously found two rooms a we ay from the stairs. Had to buy a bottle of fabreeze just to stand the smell. The breakfast was a very nice surprise. Food was fresh and better then we expected. The employees in the breakfast definitely went above and beyond. They were very nice, friendly and helped make our stay as comfortable as possible.

The hotel itself was adequate and the rooms were fine - pretty much the basic hotel standard. We arrived a little bit early, but were told our rooms would be ready at 2:00 p.m. So we waited and then at 2 p.m. we were told that they would not be ready for quite awhile yet. An hour later they were still not ready. Other guests were arriving and being told the same thing. Several other people seemed unhappy about this also. It seemed as though they had to have the whole place clean before any rooms were being released. I asked about this and the desk clerk just said "she has to inspect them first" - whoever she was. It was all very frustrating, and messed up our daily plans having to wait around and then leave and come back to check in again later.

The bed was very comfortable and we slept well. It is a Quiet location Good breakfast. The waffles are yummy. The biscuits and gravy very tasty. Pleasant people and very helpful. We stayed a week and will return.

Lovely rooms. Very quiet even though the hotel was full of participants in the HalloweenTown event. We were there for an annual cat show and the pet policy was very fair and reasonable. Wifi was excellent and we enjoyed our room with refrigerator and microwave.

As an over the road truck driver i called 6 hours ahead to confirm that this hotel still had rooms available and to inform them of the type of payment i was using. The receptionist informed me that they had several rooms available and would be waiting for me . when i arrived at the hotel they had no rooms available for me and could only accept cash for the few rooms still open. i decided to wait till the next day to get a room and told the receptionist that i would like to check in early to which she replied "Not before 3p.m." !!!!!!!!!!!!!! Seems kinda funny cause the check in time is 2 p.m.

The room was clean, comfortable and quiet. Staff were friendly and helpful and there is plenty of parking. The breakfast has enough variety for everyone to find something they like and the pool is great. All in all a great stay.

We recently spent the night at The Best Western Oak Meadows Inn and were very happy with our stay. The staff was very nice, the breakfast was hot and fresh and our room was clean. If we find ourselves in the Saint Helens area again we would not hesitate to stay here.

The room was not ready when it was supposed to be. The lady said she would call when it was ready. We called to ask if it was ready twice. 2 hours after check in time it still wasn't ready. We got no call. Finally at bed time, we called again, and it was ready. Wasn't able to use the room in the afternoon to change or anything. Only was able to sleep there. Room was clean and bed was comfy.

It was ok. I haven't stayed at a Best Western Hotel for several years and this week I stayed at two different ones in two days. There are not many options in St. Helens. This hotel appeared to be new-ish and it was clean. It was kind of odd how it was shoehorned into a neighborhood (the back of the hotel abuts somebody else's back yard). The room was large. The king size bed was in a portion of the room near the back window. There was another large portion of this room between the bed and the bathroom, separated by a half wall. And there was this lonely recliner all by itself in that room. And nothing else. Everything else is blank blur of name-brand hotel chains, with their convenient breakfasts and free USA Today newspapers. But for me, this hotel will always be the 'lonely recliner' hotel.

A solid Best Western experience. Very comfortable bed, as usual. A great spacious room and nice decor. Breakfast was sufficient and the staff seemed to take real pride in it. In fact, all the staff we encountered were very pleasant. Room price was reasonable. All in all, would recommend it.

Our experience was one that provided friendly and excellent service, rooms were quiet and comfortable. The beds were very comfortable. The breakfast area was bright and clean, as well as having fresh fruit and a wide range of hot food including waffles that you make yourself. The exterior fits right into what you would expect in Oregon, green grass, set back away from the main road and easy access to local amenities.

Had planned to stay three nights until arriving. The price of the hotel was way out of line for what they offered. The room was clean, however, I found trash in the drawers under the TV when I was going to put dirty laundry there. Check in staff was friendly, I wanted a room with no connecting door - they could not do that, however, they did try. did not do breakfast there because they did not have fruit other than green bananas, and mushy apples.

Always clean, friendly staff, and very comfortable beds. Although our room was located in a heavy traffic area, off the lobby, we had a very quiet stay. We came for the Longview/Kelso Kennel Club dog show. This hotel was VERY pet friendly.

I have stayed here a couple of times now and it's the best hotel I found in the area. Clean nice size rooms with a comfortable bed. The room rates are on the high side for a older hotel with only a few amenities. The hotel is quiet and clean, however there is no elevator to the second floor. So if your on the second floor you will have drag your own luggage up the stairs. My last stay here there was a power outage with no back up generator working on the property. I had to use my cell phone light to make it out of my room and out to my truck to get a flashlight. The staff was not prepared for this event and later when I asked to have my room rate adjusted the front desk staff could not do it for me. Really, you had no power in the hotel and still going to charge me full price. Power was restored and I stayed a total of three days. I finally talked to a manager who adjusted my rate by approximately %20. I was not really satisfied with that adjustment but something is better than nothing,