Best Western Plus Hotel Executive Inn,  Rowland Heights

4.0/5  - based on 241 guest reviews.
18880 Gale Avenue, 91748-1337, Rowland Heights, United States - See map
+1 626 810 1818 +1 626 810 3222



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> Room 1

1 adult


Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 241 traveler reviews
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Welcome to this TripAdvisor Award Winning Best Western Plus Executive Inn located in Rowland Heights near Los Angeles and Orange County attractions such as Disneyland and Universal Studios. FREE Wi-Fi Internet, FREE American and Asian Breakfast, FREE Parking and discount LAX Shuttle make this an affordable and convenient location when visiting Southern California. The Mandarin and 99-Ranch Market shopping plazas next door feature more than 20 different international restaurants, shops, bank, grocery and tour desk. Business guests appreciate a variety of business services including a 24 hour business center, free T-1 Internet access. and courtesy shuttle to nearby corporate centers in Walnut, Diamond Bar, Pomona and City of Industry. Easy freeway access within half an hour of Disneyland®, Downtown Los Angeles, and beaches. Daily FREE shuttle to Citadel Outlet Mall. Close to California State Polytechnic University Pomona and Mount San Antonio College, the annual Rose Bowl Parade and Los Angeles and Anaheim Convention centers. Make a reservation today at the Best Western Plus Executive Inn. Our staff speaks Mandarin, Cantonese, Tagalog and Spanish. We welcome guests from around the world!

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Room 1

Guest reviews

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based on 241 guest reviews
Certificate of Excellence
Business Business 70
Couples Couples 44
Family Family 82
Friends getaway Friends getaway 17
Solo travel Solo travel 21
Sleep Quality
Best Western Plus Executive Inn,Rowland Heights
  • 4
    « Relax and Enjoy »

    Nice Asian breakfast and good location where surrounding by lots of Asian restaurants and also close to highway. The room was clean and comfortable, standard supplies ,and it was very convenient that there was a iron in the room. Really friendly and there are some staffs can speak Chinese.

    « Convenient yet Noisy Hotel »

    this hotel is pretty close to the rail and also highway. it's really noisy at night and plus the floor would just resonance with people's steps. there's a small mall nearby where you can buy groceries and other stuff, quite convenient. there's fridge / microwave / coffee pot / hot water bottle in the room. but fridge is with high temperature while water leaks from water bottle. the lamp is even not working. reminded housekeeping for the lamp and also water bottle leak, but only the lamp issue is fixed. i got all my wallet wet because of the water bottle leak. staff is friendly, breakfast is . ok, would choose other restaurants if there's other choices provided

    « 1 good night »

    Checked in no problem. Got into my room was very pleased with the bed & tv. Outside food was limited to Asian only. There was no American that was disappointing. I had a late checkout. Stayed even later and was not harassed by the front desk. They were understanding.

    « Relax, recovery & rested. »

    I received a friendly reception at front desk. I was assigned a room about 10 feet from my parking space. The room was clean & very comfortable. It included a microwave, mini-refrigerator and complete coffee service. It include his/hers bathrobes/slippers and soap, hand cream, shampoo, conditioner wall dispensers. Some of these items are usually only available in more expensive hotels. Overall I believe that it was a great value for the price.

    « Good hotel for the price paid. »

    Overall stay was good. The room cleanliness a bit lacking especially the carpet seems to be dirty and hasn't been vacuumed for a while. Overall breakfast was good and tasty. The selection of the food was adequate.

    « BW at Roland Heights »

    We enjoyed the stay at this BW very much. The check in process is quite easy with the friendly staff. The hotel is near the Freeway, but the room has pretty good insulation and you hardly can hear the road noise. We like this BW very much and highly recommend this BW to any travelers.

    « Car noise »

    This is an older structure, and is not well insulated. Being next to freeway, you constantly hear traffic. Also you hear neighboring rooms' plumbing activity. The shower drain was clogged, could not take shower. On the positive side, breakfast was better than average with congee and other Asian items. They also offer double queen bed rooms for families. But overall, nothing ?executive? about this place. Not returning back.

    « Great location but rather noisy »

    Staff are very friendly and will do everything in their power to assist. Free breakfast is a plus and it has a wide selection of western and Chinese food. The breakfast area is always 80-90% full but staff refill promptly. Even near closing time (9am), they are still refilling food. Great location in terms of easy access to highway and many good restaurants near by in walking distance. Having that said, it's also a downside to be situated next to the highway and railway. Very noisy. It's definitely an old property with poor water pressure. Walls are paper thin and door has huge gap against the floor. Also, they have spider problem in the washroom (not sure if there's somewhere else in the room, but I find 3 spiders during my stay...) If you need a good night sleep, please find yourself another location.

    « good value »

    the rate of the hotel is reasonable and the hotel is very clean. It comes with free breakfast with both Asian and western style. The staff is very helpful and pleasant. The location of the hotel is very convenient- within walking distance to shopping center and restaurants. Overall experience of my stay is very good.

    « Best Western Plus Executive Inn, Rowland Heights, CALIFORNIA »

    Ben, Stan, Jim & Ki; Excellent customer care and from booking to check in/ check out services provided. The Hotel and the rooms are top notch in comfort and cleanliness. I personally highly recommend - 5 stars out of 5 stars. Rico Richardson

  • 3
    « Deceptive Executive Inn »

    Our room was large, comprising 2 double beds, a desk, fridge, iron & board, microwave oven, television, coffee maker was comfortable - all standard quality. There was no safe in the room. Our rooms 316 & 317 faced the highway & was noisy from the traffic. Breakfast was average with cereals, bread, condiments, Asian congee & steamed bread rolls. This is a comfortable & standard facility & we were disappointed with the deceptive "executive style" expectation after paying $220 for the night. Within walking distance is a supermarket, small mall & many restaurants. The hotel is located in an Asian area & seem to cater to Asian clients. Jim at reception was very courteous & helpful, & front-line staff communicated in Mandarin.

    « A very good experience »

    After 3 days of driving down from the fire and smoke of northern California, I was exhausted and still had 60 miles to go at 8pm in crowded traffic conditions. I saw the Best Western Plus Executive Inn and drove in. I was so relieved and so lucky to find a great place just next to the freeway. It was convenient located, very nicely decorated, the room was cool (it had been a hot day), the bed was perfect and, most importantly, the Cable TV and WiFi internet access was fantastic. When I return to this area I'm going to chose Best Western Plus Executive Inn and stay a few days longer!

    « Extremely clean ?? »

    it's a very clean hotel it's close to the freeway thank you excellent attention plus they have very good breakfast we enjoy our state , they work hard so you can enyoy your stay even is look dark from outside is really nice inside

    « Tour and sightsee »

    Excellent hospitality breakfast with great variety our king room had everything we required bed was super comfy. Alternative food just outside door of hotel is all asian was a nice change from burgers and buffet.

    « Check in/lobby stuff can be more friendly »

    My friend and I checked in late around 11:30pm, the stuff was not as friendly as the other Best Western hotel that I visited before, maybe she was tired? Or maybe she was not feeling well? I didn't know..... But can be more friendly

    « Discrimination »

    I felt as I was in an other country and I was acting strang service was what ever for me but I noticed that the asians were treated and attended to with respect and I was told were that towl your gonna have to pay for it this was humiliating that was wrong of best western silly

    « BW Plus »

    Parking was a big issue. Elevator and grounds were definitely out dated. The staff was friendly and helpful. The room was clean but smelled musty. Breakfast setup was awkward. The waffle machine and microwave was across the room so we weren't aware they had a waffle option until we were done eating. Not many choices in breakfast items.

    « was fine »

    Check in was ok, but there was an odor around, or in the room, like a urine smell.. check out would have nice if Cashier said "THANK YOU, HAVE A NICE DAY! but other than that the breakfast was ok, and we didn't use the pool area

    « Pleasant Stay »

    Price was affordable.The room was very clean. Bed was very comfortable. Great location, close to freeway. 20 minutes to LA and beach and eateries. I would definitely stay there again. Staff was welcoming and friendly.

    « Traveling experence »

    I will strongly recommend my friends to stay in this hotel when they visiting U.S.A. The staffs was very friendly, helpful and capable. The environment is quiet, peaceful and relaxation. I will stay in this hotel again when I visiting this place.

  • 5
    « home »

    the sorrounding is satisfactory. it has plenty of restaurants. value is has a mall nearby. we have a good night has swimming pool in front of us.overall we had a good stay experience. travel time from airport is 45 minutes.

    « Excellent service, good location, and comfortable bed »

    All staffs have the patience and smiling face. Also, their explanation were very clearly. Very convenient location. There are many restaurants close to there. The breakfast is good. Very suitable hotel for any type of trip.

    « Best Hotel in Rowland Heights! »

    I did so much research to find a nice place to stay, and I found Best Western Executive Inn! I called directly and booked a room, asked for discounts, and they gave me 10% off:) We checked in, and the staff was friendly, professional, and helpful, even though it was 10PM! The room was very clean, and the bed was super comfortable. The bathroom had granite counter tops, and the shower was great with good water pressure. Don't miss the breakfast, because it's fresh and very filling: scrambled eggs, potatoes, bacon, coffee, juice, milk, cereal, muffins, bagels, and toast, plus waffles!!! The location is great because it's right off the freeway, and with California traffic, it's important for me to be close to freeways.

    « The Best Best Western »

    Great Location for Best Western. The staff are helpful. Rooms are clean and speedy internet. Very convenient to the nearby shopping, restaurants, courier services, etc. Western and Asian Breakfast - great !

    « Best Value »

    Great hotel for Chinese travelers, friendly staff speaks mother tongues which make you feel like home. Local travel tour come to hotel to pick you up and bring you back after tour, you do not need to worry about transportation. Also provide shuttle bus to shopping area, lend you Costco member ship card, very thoughtful.

    « a big room for family, good positionfor joining a tour but high price for its quality you can put your lu »

    a big room for family, good positionfor joining a tour but high price for its quality you can put your luggage here for 2 dollars each night for each item so it is convenient for the one who books a tour package the beds are large enough for family but sometimes they are running out of body wash in the bathroom

    « Close to many Chinese restaurants »

    This hotel is our go-to hotel every time we travel to LA. The location is great because there are lots of good Chinese restaurants nearby. The hotel itself is a typical Best Western Plus hotel and you got everything you expected. The rooms facing highway 60 can be a bit noisy but we have no problem getting into sleep. The pool opens until 10pm and it you plan to stay in your room in the evening or go to sleep early at night, make sure you avoid those rooms facing directly to the pool. There are often kids running and screening around and you can hear them clearly inside those rooms. The rooms at 3rd floor facing away from highway 60 seem often assigned to groups traveling from China or Taiwan and when they all prepare to check out or leave in the morning, the hallway can be very noisy. (Just so you know, we stayed here almost every summer and have tried all room types, all three floors, facing to or away from highway.) We stayed here twice this summer and both times it was Jim at the check-in counter who helped us. He is very nice and professional. The Chinese style breakfast is nice (if you are a Chinese) but can get very crowded if there is a large tour group leaving in the morning, which is often the case. (Don't forget to bring your breakfast ticket with you or you may be turned away.) There is a small fitness center near the lobby but there is only one treadmill. The laundry room opens from 8am to 9pm and it is usually busy in the morning and in the evening.

    « ALWAYS GREAT !!! »

    Is always a pleasure to come and stay in this hotel, all personal are so helpful from the check in to the check out,we liked all services provided.the hotel location is just perfect this was our third time staying here,we love this hotel !!! See you in our next trip.

    « Breakfast-Edison »

    This hotel is my to go place when I visited LA. Great location, spacious room. However this time I encountered some issues with my bathroom, the shower water doesn't work properly and the water doesn't go down or reserve hot water for hot bath. The room is facing the highway 60, so the traffic can be loud at nights. Breakfast is great option for Chinese visitors because the hotel offers good selection of food. The staff Edison is very helpful, he is very courteous, respectful and attentive to the guests and pleasant to talk to. He also offered few helpful tips for visiting LA. I really appreciate Edison's help!

    « Good nights sleep »

    We have stayed here many times as we have family in the area and have always enjoyed our stay I wish we could be at the hotel longer to enjoy some of the other amenities however we spend most of our time with our family. But we always enjoy our stay and the staff is wonderful and rooms are terrific. Thanks

  • 5
    « Helpful stuff and wonderful breakfast »

    The hotel is in Rowland Height, CA. They offer free Chinese home style breakfast. That is a wonderful experience. If you live in US, you will definitely miss this kind of breakfast. Check in and Check out only takes about 5 minutes. The rooms are clean. All the staff makes you just feel stay at home. The only thing is this hotel is about 40 minutes to LAX airport. And there is no public transportation to take you here. The benefit is lots of tours start from this hotel. So, if you do not want to wake up early, I would recommend you stay in this hotel.

    « Clean & convenient hotel »

    The room is clean with good speed of WiFi, breakfast also have Chinese congee and dumpling, it's a big surprise! Location is good, only 5 minutes walk to the place I need to wok with(it's the main reason I choose here), and a big mall nearby for which is easy to get your eat and other things.

    « Great place to stay »

    This hotel was a great value for a family of 4 given the price inclusion of breakfast and free parking!! The breakfast entrée changed every morning and were delicious and the items were promptly restocked with no wait!! The staff were extremely friendly professional and courteous!! Would definitely stay here again!!

    « Best place to vacation or business in LA »

    My son and I slept so well during our stay. Our room has a beautiful view of the Sierra Nevada mountains and is very quiet and comfortable. The neighborhood is great with lots of very good restaurants and shops within walking distance. Anything you would want is nearby. We toured Hollywood studios and Walk of Fame and Beverly Hills and La Brea Tar Pits from our hotel. Our room has fancy desk and chair, lots of tables, new appliances and bathroom tile and additional sink and counter outside the bathroom. Very nice stay and great prices!

    « Close good stay »

    Needed a hotel close to our family graduation party and this was very close. Like the lobby setup, fast check-in, room was very nice. We liked the soap, conditioner, hand lotion dispensers. Don't want anymore of those tiny soaps that for some reason you always want to take with you. If need be would stay here again. Thank you

    « Nice stay »

    Staff was great busy but quiet hotel. I had a pleasant stay. Room was clean and the staff was very professional. I used the hot tub which was also nice. The pool area was clean and quiet. It was nice as I have noticed a lot of other hotels close down the out door hot tubs during the summer months

    « Cozy and comfy »

    Easy to access and fast reach Hollywood, Disneyland and downtown, most of all, you can enjoy the most authentic Asian food, like Chinese, Vietnam, Thai and Karen Janpanese. Good clean room with nice staff.

    « A Pleasant Stay »

    I stayed at this hotel several nights for my business trip. The overall value is good. The hotel has a great location and is nearby many restaurants and stores. I really enjoy my stay at this hotel. The hotel staff is very friendly, especially Benjamin at the front desk is very helpful and professional.

    « Decent value »

    I stayed here for one night on a business trip. The hotel was a little bit dated, but very clean. The interior of the room was spacious and exceptionally comfortable. The bed was heavenly which is the most important things for me. It is located in the Mandarin Mission outdoor mall complex and surrounded by amazing Korean BBQ restaurants which are a 90 second walk across the parking lot. The front desk staff was very courteous and accommodating. The breakfast served was robust and fresh. I've definitely stayed in overall nicer places, but for $109, this was a steal and I'd recommend it for sure.

    « Ok but... »

    Hotel is ok, rooms are big and clean, big parking, nice swimming-pool, and quite decent breakfast. But... Not for everyone. You need to know its totally oriented for chinese clients, chinese signs, chinese neighbourghood, noisy, no shades in the rooms...

  • 3
    « A week in Rowland Heights »

    My expectation with booking a Best Western Plus Executive Inn was that I would get a great room. My expectation was not met. While my room was clean, the noise from the freeway was more than I cared to deal with. Because I was on business and staying on a negotiated rate, I was not allowed to get a room away from the freeway without paying extra; never mind that I'm a member of Best Western's rewards program.

    « Excellent motel! »

    I would recommend this hotel in general. The outside is not the best looking but you go into the spacious rooms with upgraded features. Very impressed. Happier with this hotel than I have been at any.

    « Affordable and functional »

    Had a meeting in LA and stayed here as it was near to the location. Easy enough to find, the entry/check in was not - it is around the back. Once found, the check-in was a breeze. The gentleman was friendly and gave recommendations on what to do in the heavily Asian influenced area. It is a good location, close to freeways and lots of food options nearby. The room itself was ok enough, roomy, great shower water pressure. The bed and pillows were comfortable, but I had a ground floor room - and with parking in front, headlights are a nuisance. Also tried the coffee of a morning, I've had much, much better. Other than that I had a sound nights sleep and was not awoken. The housekeeping staff knocked on my door around 9am - this is my biggest pet hate. Overall would recommend this place for a basic stay.

    « Nice hotel popular among Chinese, near amenities »

    This hotel is popular among Chinese. There is a separate section for Chinese breakfast. Breakfast coupons are issued and need to be presented. Rooms are spacious and clean. The front desk can even loan a Costco card. A lot of restaurants and supermarkets are nearby. Good roast meat restaurant, Korean BBQ and pho noodle just next to hotel. TS emporium is nearby, a popular joint for buying american ginseng. Price and quality are ok.

    « Business trip to Rowland Heights »

    I have stayed in executive inn on several occasions and every time has been Superior. The service is exceptional and the quality of my stay is always tremendous. The customer service is second to none and the top person to my mind is Stanley who is exceptional.

    « Last minute search.. »

    BWP was able to accommodate my stay within my price range, the room was very suitable, and I felt safe and comfortable. There is many shops and restaurants around. the wi-fi worked with good strength.

    « Bachelor Party »

    The room was very luxury especially when the 2 Kaitlyn's brought the light show.I had the best Bachelor party with the most beautiful dancers in this area.Thank you Best Western for letting me get the autograph before they became famous.Thank you ladies!-Anthony

    « Stanley and Jackson Rocked The Best Customer Service and the Hotel Rocks »

    From the moment we walked in the lobby , Stanley represented what excellent customer service is and suppose to be. The room was the best room I have ever seen. They put to shame hotels I have stayed at or worked for. Look to this hotel before you think Hampton or Embassy Suites etc.. For your stay. There were two robes waiting for us with slippers, eye covers with ear plugs, Milano cookies, gummy fruits, and two water bottles. WoW!! A flashlight attached to the table leg for in case of an emergency. Now, sure I was a bit puzzle by the toilet ehem.. bide. Yes, I did call Stanley to figure to work the I never used one before, so I totally was trying focused on the electronic pad I did not see the oh well. Housekeeping super sweet lady. There is a fridge in the room, bed is comfortable. The only thing that was a bit unpleasant was the odor when you first walk in, but simply sprayed a body mist throughout the room and it was gone.

    « Great experience and great place to be. »

    It was great, very clean and it is near a lot of Asian restaurants, other types of places to eat, and lot of night life things to do. The breakfast was okay I wish they offered more Variety of American breakfast...I did try the Chinese breakfast it was different and good. Everything was accessible and the room were comfortable. The staff were really nice and welcoming. Overall, I would come back here again.

    « Family and business trip »

    Great Hotel... Very convenient to all kind of good restaurant, also near by highway.... Only 30 min away from Disney. Room was clean and service was the best. We sure will be back for ours next trip to LA.

  • 5
    « Exceptional Stay & Greeting from Jane the Magnificant GM »

    So much more than I expected when driving down from Santa Barbara. The saff was wonderful and extremely friendly. The room was very clean and comfortable and there were more amenities than I expected. The bed was comfortable and the Wi-Fi worked great. Nice to be able to sit out in the Jacuzzi.

    « An Excellent Three-day Stay in LA »

    The room is fairly spacious and well appointed. It is clean with a small fridge. The motion-detection controlled lights in bathroom and wash basin are a nice touch. The breakfast is better than most of the standard Best Western variety. With many Asian restaurants and s supermarket within walking distance, it makes thing easy for the visitors. I will come back again while visit LA next time.

    « Worst breakfast experience »

    This hotel doesn't offer enough breakfast for the guests. Most of the food was gone by 8 am and the staffs don't care about refilling the breakfast trays to service the incoming guests. The room is cleaned and the housing keeping are excellent.

    « Highly recommended if you are in this area. »

    A very friendly and thoughtful hotel that try their best to make guest stay as enjoyable as possible. They even have Costco member card to loan for your shopping!! They have both Western and Asian breakfast to cater to different guest group which I have not seen it anywhere else. Well done. Keep up.

    « Great hotel »

    Nice hotel, clean and friendly employees. The breakfast are really good, lot of choices. American and Chinese foods. To mention the employee of the breakfast room, Marlyn was accommodating and friendly. I recommend this hotel to travelers, business or pleasure. Keep up the good work.

    « Nice Hotel, Convenient location »

    Just got back from our Labor Day Trip. The hotel located right off freeway exit, and next to a plaza that has a lot different type of restaurants. Their staffs are friendly, the price is reasonable for such a holiday rate. It didn't get to 5 stars coz out of the 3 rooms we stayed, one of them had a lot of ants. It might because we stayed on the first floor. We were thinking about calling the front desk to change the room, but then since it was almost 10pm and everyone got really tired after that long day trip, we decided we all just kinda kills whatever we could see and then just rest. It could be improved, and we will visit again on our next LA trip.

    « Very nice experience »

    Everything was excellent, just the internet it's not very efficient.When you log in it takes awhile and after 10 minutes on so it logs you off, But as far as all the amenities is was great and I will recommend to my other families , friends and co-workers even.

    « Not for extended stay »

    Very noisy location. Room was small and dark. Internet access was terrible. Tour bus stops here, so breakfast area was packed. Quality Inn in Walnut is a better choice. Better yet is the Comfort Suites in La Puente.

    « Great stay »

    This is my fist time stayed at this hotel. We had a great experience. We really enjoyed the breakfast during our stay. They had both Asian and American style that we can choose. Also the front desk staff, Kelly, is really friendly and helpful during our stay. She suggested a lot of places for us to go. Will definitely go back again if we have a chance.

    « Comfortable Stay »

    Recommended by my friend, I stayed in this hotel for 6 nights for travelling with my 7-year-old son in Aug. It was really a very nice stay, the staffs' professional skills and friendly attitude impressed me.

  • 5
    « Great Stay »

    One of the best BW Plus we have stayed at... Upgraded to a quiet king suite on 3rf floor away from freeway. Cookies and complimentary water was provided in our room. Excellent hot breakfast included with option of American or Asian menue. Great staff and comfortable rooms.

    « ???????: Flowery.Pau »

    I living Aug.1 / Aug.17 Room Number 107 & 131 in Rowland Heights,California! Because we extend business trip. But during the summer vacation no rooms can be replaced. in the time Flowery Pau Counter staff use professional and friendly service help us to solve this problem.Let this feeling stay prepared satisfied.


    I was very impressed on how clean my room was. It even made me think it was brand new room. I am very sceptic about staying in hotels. But this time I felt very comfortable. I really enjoyed my staying at this location.

    « NO Bed Bugs Here... »

    We had a block of rooms for our off site family reunion. In fact, this was our 2nd time here for the same reason. We walked into our room with a cousin who is a local exterminator. He was excited to instantaneously check for bed bugs. He lifted the matresses, he checked the walls--for a moment, I think he thought he was getting paid, because he was doing such a thorough job. Nonetheless. he found none! Hallelujah!! The room was extremely clean- they even give you free house shoes, that you don't have to steal. The breakfast wad good and the staff was great! Good job BW.

    « Very friendly staff but the noise ... right next to Highway 60. »

    Our room is very clean and all the staff are very friendly and eager to help. But the noise from CA 60 is never ending ... the hotel offered ear plugs but not really working. By the way, the ear plugs were on the table before we checked in ... so they knew the problem.

    « I really enjoyed my stay »

    I really enjoyed my stay here. The rooms were very clean and the staff was friendly. There was free water, coffee and tea in the lobby and you could choose between continental and Asian breakfast. The only disadvantage is that the location isn't that great. When you want to visit LA you have to drive 2 hours, due to the traffic.

    « Enjoyable Experience »

    I recently stayed at the BW Plus Executive Inn, Rowland Heights. We were in town to attend a graduation party in Walnut, CA. The hotel is conveniently located next to many stores, restaurants, and freeway entrances. The hotel staff was very friendly from beginning until end. I definitely recommend this hotel for the value received.

    « Don't book !! Be Aware better else somewhere »

    Requested front desk for morning call at 5AM, The front desk show careless emotions and as I expected, never did a morning call for me and my family. Book 2 nights and they gave us the room next to the free way. Had the worse night of sleep due to noises. Don't waste your money.

    « Great if you love the "white noise" of traffic »

    Pros: Friendly staff, not extremely busy so service was quick. Cleanliness and comfort of the beds was your average hotel. The location is fine for what you're there for - note its basically in the middle of a Chinese community with mostly Chinese stores/restaurants (but not 100%). Cons: If you have trouble sleeping at night due to noise, then stay away from this hotel. Our room, which cost roughly $140/night, was approximately 100 feet from a busy, 4-lane highway. After surveying the hotel the next day, I noticed that all of the non-executive rooms are non-enclosed and the majority are facing the traffic on this highway. The noise was very distracting for me and my wife. Also, if you don't enjoy processed food and cheap, syrupy juice, stay away from this hotel again. I am not expecting a luxury breakfast when it's free, but I've also stayed in nearby hotels (Sheraton, Comfort Suites) for the same price and received real food for breakfast. Just my opinion - not worth the price, unless you get a great deal/discount. The reason my expectations were high is because this is a Best Western PLUS, but there's really nothing PLUS about it.

    « Room Service Excellent, however--- »

    Rooms extra clean and service excellent, however, this room was in need of several repairs. I was tired when I arrived because of traveling all day and found these situations stressful. They were taken care of eventually. The people staying in this room previously have never reported any problems, which I don't understand.

  • 4
    « great value and clean »

    spent the night with my gf... the place is clean , good service, and slot of restaurants around. there's a lot of asian restaurants ... I recommend this place... the value and cleanliness is totally worth coming.

    « Horrible back pain caused by soft bed »

    I rarely have back pain, but one night at the Executive Inn changed that. My back was in agony by 3 a.m. Staff told me to try an extra pillow. The next day my back was completely thrown out. It's now been six days and I am still in considerable pain. The bed is far too soft. You stay at this hotel at your own risk.

    « Great Stay for Home Repairs »

    I once stayed here due to my house being fumigated for termites. The stay was for 2 nights. Lobby, and Rooms were great. Free breakfast also had great food. Plus, its next to a supermarket, and many restaurants for convenience.

    « Great Value »

    First time at this Hotel. Staff professional and friendly. Rooms are neat clean and quiet - even those close to the freeway like mine. Breakfast good value as it is included. Several excellent restaurants within walking distance. Excellent WiFi

    « Good Family Time »

    I like the location where it is easy to access to restaurant and supermarket. The service is excellent very polite and helpful employees. The room is very comfortable and very quiet for a good night sleep.

    « very clean hotel with hospitality »

    clean is the most important and the hotel did it very well, the location is ok, just near the freeway, you can sign up for shuttle bus to get you to the citadel outlets in the city for free, facilities are fine and nearby you can find a lot of chinese style restaurant

    « Great stay »

    The hotel looks like it has been recently remodeled. It was very nice inside and out. The staff was courteous and professional. Be sure to bring ear plugs as the hotel is in close proximity to the 60 freeway.

    « Pretty good »

    I always stay in this hotel when I have conference in Rowland heights. Location is convenient, close to ranch 99 market, all the Chinese Restaurants. But be sure that you get an interior room. Standard rooms and business rooms are NOISY!

    « Exact as expected »

    When we go to Los Angeles, we always stay here. The location in convenience, near the freeway and restaurants. The bed is comfortable like always. The breakfast has options of American and Chinese. We love to have Chinese breakfast.

    « Unethical Pricing Allocation »

    I'd like to begin by saying the bedroom amenities were reasonably comfortable and clean. However; that pleasure was completely overshadowed by the loud freeway I could hear from inside the room. Upon request the staff was willing to change the room to another part of the inn; but they requested an added charge. The new room was only slightly further away from the freeway and the train passed behind it. I declined the new room because I thought that it was unfair for the hotel to charge for something it should already provide: lodging fit for sleep. The cost for a change of room should be for better amenities or a view, not a quiet room.

  • 5
    « Excellent »

    Although located next to the freeway never had an issue with noise during my stay. Staff was very friendly and our room was just excellent, housekeeping did a good job cleaning our room while we were away. Will be staying here more often

    « Good Accomodation and Location »

    The hotel has all the facilities and amenities required for a good stay. There's a gym, a pool, comfortable bed, good selection of TV channels, free wifi with reasonable speed. Road noise is not an issue to me during the stay. Maybe is because my room is facing the small road instead of the highway. Buffet breakfast is not bad. They have a choice of chinese or western breakfast. Location-wise, the hotel is close to restaurants and a supermarket. All within walking distance. The hotel has a free transportation service to nearby locations. Nice touch.

    « Always stay here over 10 years. grow with her. »

    We come from china. almost back to home when we stay in this hotel. You can speaking chinese if you want and enjoy chinese breakfast everyday. We felt facility hardwear update a lot after sometime. cleaning room. comfrotable beds. In Sat and Sunday. We met mam called Hellen in cafeteria, she guides us how to enjoy usa food in china way. That is so amazing. We will definitely come back again.

    « LoveLA weather »

    Hotel is very good with many Asian restaurants close by. There is also a big Chinese supermarket. Hotel has two restaurants for breakfast: one for Chinese style and one for western. This hotel is not for light sleeper because it is very close to free way and you will hear the noise all day round. Hotel is very far away from LAX but there are other small airports around it.

    « Excellent Staff, very close to highway »

    Very clean, comfortable bed, remote control was sanitized, complimentary cookies. Only downside is highway noise -- if you have trouble sleeping with car and truck noise (muted, but still audible) then find another spot

    « Best hotel stay in a long time »

    This hotel has all the amenities (and more)! I can't say enough about the wonderful staff, the excellent room, and the great breakfast offered. Even though this hotel is off the freeway and on a busy street, it was quieter than my 9th story room on the Las Vegas strip. This hotel had more amenities in the room than the Radisson I stayed in last month. I will DEFINITELY stay there again!

    « Great »

    Me and my wife enjoyed our stay very much. Friendly and helpful staff with a smile. Spacious and clean room. Good location with a big mall near by which has shopping and a food court and also courtesy transport. Good breakfast.

    « Nice breakfast »

    Comfortable room with enough space for 4 person. No problem with bathroom. Basic amenities and Chinese and Western style breakfast included. There is free water and tea at the lounge too. The location of hotel is strategic because there are restaurants around the hotel.

    « Rowland Heights Gem »

    The property is very clean. The facility is near the 60 freeway and the railroad but it did not impair our sleep or enjoyment of the room. The TV has many channels available which kept our grandson busy while we adults were chatting and taking showers etc. We will stay here again when visiting family in southern California.

    « great service, great rooms »

    If you want to pay a little more 114+tax, go here. great location, great rooms, great service. the people at the front are very friendly and will assist you with all your needs. I've stayed there over five times now and never had a problem. FREE WIFI! I love it here! wish I can live here hahaha...

  • 5
    « Best Stay at BW Ever »

    We can not find one negative to say about our stay at this Best Western. Would highly recommend it to anyone looking for a place to stay in that area! The staff is professional and helpful. The room is very comfortable. The breakfast offers a wide variety of choices.

    « Good location and management »

    The hotel is right off route 60 and there are lots restaurants near by. The management obviously did a great job, see a lot of improvement comparing to last stay couple years ago. The price is a bit higher for a three stars hotel though. Maybe it's because of the holidays

    « Horrendous Noise ALL Night »

    We had a team function in California in which 30+ team members stayed in this hotel. I am sure I speak for most of the adults. This hotel is located close to the freeway and close to a train track. It wasn't apparent to us that the train track was so close. I wondered why their were ear plugs on the bed night stands. It was because the nose at this hotel prevents a good night sleep. I travel a lot. Clocking 50,000 air miles a year and have stayed in Hampton Inn's, Hyatts, Marriotts, and many other hotels. Staying at this Hotel was the pits! Horrible. If I owned this hotel, I would sell it quick! One of the highest customer service amenity a hotel should off its customers is a good night sleep. There is no way anyone could sleep at this hotel. The train ran all night and day! Horrible. It took away the thought of the nice amenities on the hotel!! Free breakfast, free wifi, etc.... lotion dispensers, 10x mounted mirror, fridge and microwave in room, etc.....I deserve my money back or at least a free weekend stay in any best western hotel of my choice! It would never be at the one on Gale avenue in California!! Never!! Never!!

    « Pleasantly Surprised »

    My bathroom flooded and I had to move out of my house into a hotel for a few days. This hotel was recommended to me and I was reluctant to go there because the area is so congested. I was very surprised at how nice the facility was. The lobby is not that large but nicely decorated. My room was nicely furnished and very clean. The staff in the breakfast room was very nice but front desk personnel needs to brush up on being friendly. When I was checking in the clerk asked how she could help and right in the middle of me talking to her she walked off to answer a question from another guest. How rude!!! If I were not so tired I would have left. Other than that that it was a nice stay.

    « nice stay »

    close to office and convenient, railroad besides but not big issue to me. many chinese tourists in, and counter is able to speak Chinese. restaurant and super market just besides, as well the gas station, but road is under construction which may cause dangerous

    « Excellent »

    This time, I bring my guess from Italy back to stay. As always, service is superb excellent. Mama Jane she is Awesome and the Best???????????????????? Will be back again soon for sure. Room is welcoming. With high recommendation to every one to stay.

    « Disorganized and dishonest front desk ruined the stay »

    My friend booked the room prepaid on expedia under his name so when I came to check in, I was denied. Front desk asked me to tell my friend to email to the address on a card on the desk to add my name. I took a picture of the card, texted my friend then he emailed. Front desk didn't get the email after 10 mins. I got copied so I showed to them but they somehow still wants the email in their inbox, which they never got. Then they said to email to [email protected] not the email address on the card! it's almost 15 minutes now since I got there after a long hot day so I was angry. No apologies and the same snobby guy said he told me to email to [email protected] from the beginning! LIAR! that address wasn't even on the name card. What on that card says, [email protected] His name is Benjamin, and I took a picture of him wearing a yellow badge that says "did we earn your satisfaction give us a 10 on a review". 10? negative maybe.

    « Another great stay »

    This is the last night of a 3 night stay. very clean, up to date rooms. Centrally located. Can tell they pay attention to the details. Very friendly staff. It is close to the freeway, but I could not hear it. Wasn't an issue for me. Maybe because the air was on in the room. I would recommend this hotel to all my friends.


    EVERYTHING WAS AWESOME! We had 6 rooms for a couple of nights. The hotel and staff were amazing with our group, we will be back :)From the bed,pool,breakfast to the helpful front desk- We enjoyed our stay.

    « Great room accept for the Freeway 60 road noise »

    Regardless of the road noisy, this is a nice hotel with a friendly, and professional staff. If your not a sound sleeper you'll want to stay on the opposite side of the freeway. The hotel has been well maintained and recently remodeled.

  • 5

    Whenever I am in LA, I do not consider other hotel because this hotel to me is the best! The room is clean, nice size tv, fridge, everything else I needed in a hotel. Definitely will be coming back to this hotel ! I recommend this hotel when you are in town. Either business or leisure, solo or family or couples, you should consider this hotel.


Getting to the hotel ...

All directions
·From: LA International Airport. Take Freeway 105 East to Freeway 605 North then to Freeway 60 East and exit on Nogales Street. Take the Nogales Exit north for one block then make a left turn on Gale Avenue to the Best Western Plus Executive Inn. ·From: Ontario Airport. Take Freeway 60 West and exit on Nogales Street or, take Freeway 10 West to Freeway 57 South to Freeway 60 West and exit on Nogales Street. Take the Nogales Exit North for one block then make a left turn on Gale Avenue to the Best Western Plus Executive Inn.