Best Western Plus Hotel Executive Inn, Rowland Heights

Tired old room. Bed was ok linens well worn carpet bathroom and room general appearance is just aged bill as executive plus but was closer to average two star property. Just in need of serious update. I count on the name BW to know where ever I go I'll have the same level of quality across the chain. Bad room= cheapen brand

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Eric, Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We liked to apologize for your unpleasant stay experience with us. We are looking forward to your next visit.

My family was attending an event in the area and wanted a place to stay and have breakfast following the function. The reviews seemed good, but what we didn't understand was that the hotel is less than 50 yards from the freeway, the pool is pretty much in the parking lot, and parties in the parking lot are permitted (why anyone would want to be out there at 1am in that roaring freeway noise is beyond me). Staff was as helpful as could be all things considered, but the decor and vibe was much less than we expected for $200/night. We checked out at 1am following the event because we didn't want to stay there - we drove back to LA instead. We are disappointed and would like our money back.

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We liked to apologize for your unpleasant stay experience with us. We offer four room types, each room type has its unique features. If you are sensitive to noise, you may choose our Business room where is away from the freeway side, it offers to upgrade amenities with a quiet view of the mountainside. Guest's safety and security are our priority, we have a security guard helping us secure our hotel and parking lot every day. I wish you had mentioned this while you are staying with us, that we can offer you other options during your stays. We hope to service you again, and we are looking forward to your next visit. Hotel Management

During our stay we saw the cops were called. Some guests had their belongings stolen. I guess the front desk person let someone walk into the secure area where you can leave your personal belongings for safe keeping. They didn't make sure it was givin to the right person. Scary as something I've used in the past at hotels. Seems they don't take the security of their guests very important. Other than that the room was clean and good location

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking the time and give us your suggestion. We will value your concern, and we will use your opinion to improve our service. We hope to service you again; please feel free to reach out to any of the managers on duty regarding your concern.

Always a welcoming visit, always satisfied with guest services and overall visit. Very clean with a home feeling. Great breakfast, very relaxing. Great lobby being able to use and print when ever I need

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

Loved our stay great customer service and very clean. For our next trips I would definitely stay in a Best Western. We got a great night sleep after a long stressful road trip. It was so quiet we got to sleep in late.

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

This location is a very clean location with nice room decor and right off the freeway. Although if freeway noise is an issue for u then don't stay here. Otherwise, this is a nice clean Best Western and I will def use this location when I am in the area. Also, the front desk are great and friendly if u are friendly with them. Benjamin was great and even helped me get a couple more pillows! I recommend this location.

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Eric, Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit. Sincerely, Mei Chien General Manager Best Western Plus Executive Inn

Besides the shower lever to be broken upon arrival, which was quickly and efficiently repaired by hotel stuff. Overall experience was positive. Room was clean although had some old odor coming from carpet or courtains

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your comment regarding your recent stay at our property. Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We stayed here for one night for a medical procedure. We booked online with a preferred inner room that was facing neither the busy freeway nor Gale Street. Despite this, the freeway noise is still a loud during the late evening, but it has a prime location within a small plaza with mostly Asian restaurants. Across the street is 99 Ranch Market and other Asian restaurants as well. The hotel front entrance is facing towards freeway with a high wall and there is a swimming pool next to main entrance. The room itself was comfortable and had a small couch The Bathroom was very very small with a noisy fan when both lights are turned on. Also the door was very sticky and was so jammed shut at one point that it required my husband to pull it open. It does have bidet style toilet, which is nice. The bathroom counter is very small and the closet is average size with a safe included and ironing board too. Room includes a mid-sized refrigerator, a microwave, and 2 free bottled waters. We did a late checkout, but the maximum it can be extended to was 1 pm. Breakfast was disappointing, with a grab and go bag kids-style snack bag with contained one fruit cup, one granola bar, and two small Madeleine cookies. No coffee was available except for the cheap in room coffee. We understand that breakfast was limited due to Covid-19, but they could have at least provided some prepacked pastries or sandwiches and some fresh coffee instead of a cheap kids snack worth no more than $2.00. The service was a mix with some front desk persons friendly, such as check in, and others such during breakfast and check out more concerned with taking a personal call than helping with a question. The location is convenient with many restaurants nearby and an easy 3 minute drive to my surgical center, but we wouldn't have stayed here were it not for that.

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking the time to write us a review during your stay with us. We're sorry to hear you did not fully enjoy your stay with us. During the Covid-19 pandemic, we are following the CDC guild line and Best Western International's guides to protect all guests and staff. We hope this will result soon, that we may return to serve you with Hot American Buffet style breakfast. Thank you again for your response.

We stayed for 1 night as a transit hotel booked by tour agent. A bit far from LAX. Hotel is modern, room well furnished with 2 big double beds. Microwave, coffee maker, mini fridge, iron & ironing board, safe are all in room. There're no utensils for food use. We got a couple of disposable paper bowls from restaurant to use in room. Many Asian types restaurants & a supermarket within 5 mins walk. Hotel offers free shuttle to nearby mall. They packed us a breakfast bag of juice, apple & muffin as we had an early flight. If you want a free shuttle to the Citadel outlet mall, a 24hr advanced reservation is necessary.

Best Western-Executive Inn, General Manager at Best Western Plus Executive Inn, responded to this review
Dear Avril, Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit. Sincerely, Mei Chien General Manager Best Western Plus Executive Inn

I have stayed at this hotel numerous times, all on business. The cheapest rooms are "freeway side" and I avoid those, as they are noisier, and don't seem to be quite as nice. Also, try to stay on the ground floor. The third floor I found more noisy, due to the nearby freeway. The cheapest rooms are more akin to a motel, with outside doors. They also have interior rooms for more money, which I never opted for, but I'm sure they are quieter and nicer. The rooms have been quiet and functional, with comfortable beds. Breakfast is usually pretty decent, with hot ham and potatoes on certain days, which is really nice, plus other standards like cereals, hard boiled eggs, etc. This area is heavily Asian, so they also serve Asian breakfast items. Overall, I find this hotel to be a good value since they don't charge for parking, resort fees, and so on. The rates are usually very good for the area, and although it isn't the Hilton, it's definitely good enough for me to keep coming back.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you, LKrzmarzick for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that we were able to make your stay more enjoyable. We will keep up the good work and we look forward to serving you again in the future. Thank you again!

This hotel is very clean and convenient for trip and business in local area. there are many restaurants and supermarket close to hotel,you can get everyting what you need. If you have travel,business or other matters,you can choose this hotel in the first time.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you, Steven, for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that we were able to make your stay more enjoyable. We will keep up the good work and we look forward to serving you again in the future. Thank you again!

We really had a good time in this place, nice toiletries and very comfortable bedding, the breakfast was very good, they had continental breakfast choices and asian choices too, which is very convenient for me since I'm Asian. The only complain I have is the elevator, which is very slow.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Nelsy for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that we were able to make your stay more enjoyable. We will keep up the good work and we look forward to serving you again in the future. Thank you again!

This hotel definitely exceeded my expectations. The room was very upscale and it was in a perfect location. It was great for the price and the staff was super friendly and helpful. I will continue to use this hotel in the future.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I'm happy to hear that you enjoyed your stay with us. We have just recently renovated all our rooms and common area so I'm glad you have enjoyed the new design. We will keep up the good work and we look forward to serving you again in the future.

Usual amenities for a Best Western. It's a bit noisy with a freeway right next door but the room soundproofing is good. Main complaint is that the bathroom and basin lights and fans go on as soon as anyone approaches the area. Very disturbing to other occupants in the room if someone has to go to the bathroom in the night.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I'm happy to hear that you enjoyed your stay with us. The main lights in the room and bathroom have motion sensor for the convenience of the guest. We know it gets really dark in the room because of our blackout drapes. Thank you again for your feedback.

Can be a bit noisy if you get the freeway side , but if you're a early sleeper on the opposite side then the train might wake you. Staff was nice and welcoming . Room was really nice and spacious . There was plenty of parking . The area also has a great variety of food choices with in less than 2 miles.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I'm happy to hear you liked our location and the amenities we have to offer. The exterior rooms can get noisy for some guests since we are right next to the freeway but that is also one convenience for some guests since we're right off the Nogales exit on the 60 freeway. We do have interior rooms available that are a lot quieter for a different rate. We will keep up the good work and we look forward to serving you again in the future.

Many dining choices (Chinese, Korean) within easy walking distance. Complimentary breakfast includes Asian items. Unfortunate location next to freeway is very noisy -- earplugs provided but noise a problem. Recommend asking for room on side away from freeway.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We're sorry to hear you did not fully enjoy your stay with us. The hotel is located right off the 60 Freeway Exit, which makes it very convenient for most travelers but we do understand it can get noisy at night for some guests. We do have other room tiers for the guest to select from. Those rooms will be away from the main highway and a lot more quieter. We thank you again for your response.

The team at the hotel is very helpful with any needs or concerns you may have. the cleanness of the Hotel and rooms is excellent. there are many restaurants right next to the hotel if you arrive late at night you can find a restaurant open, there is a supermarket as well in a plaza in front of the hotel as well and different stores.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear you enjoyed your stay with us. We will keep up the good work and we look forward to serving you again in the future. Thank you!

Check in and check out was easy and smooth, pleasant staff. The rooms were comfy and spacious. The renovated lobby and sleeping rooms were stunning. I look forward to staying here again in the future!

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that we were able to make your stay more enjoyable. We will keep up the good work and we look forward to serving you again in the future. Thank you again!

My spouse had a business trip and we stayed at the hotel for 8 days together with our 11 month old daughter. On the 2nd day, we arrived at the hotel in the evening and to our surprise, the housekeeping had a disgusting work they did to our room. A DIRTY RAG WAS LEFT ON TOP OF MY CPAP MACHINE! The toilet paper inside the restroom was not replaced/refilled. The bed skirts was not folded and returned to the bed. It was at the side table were we left it in the morning. We immediately called the front desk to report the incident. A lady from housekeeping came and provided us the toilet paper and folded the bed skirt. She likewise took a photo of my CPAP Machine which she said she will report it to her supervisor. Front desk advised us that they will report it to the manager and will conduct and investigation. We never heard what was their findings and conclusion in their investigation. On our last night, we were surprised to see a bundle of fruits inside our room as "complimentary" for our sad experience. We left the hotel and up until this review, we have not received proper communication nor just compensation for the disgusting incident. For the remaining days after the rag was left on my CPAP machine, we were never offered to have my CPAP machine be sanitized for me to use it again. coz of that, I wasn't able to use my CPAP. Beware!

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Dear Sir, I am glad that you'd stay with us during your spouse's business trip. Our hotel just completed all room renovation and was awarded the 2019 AAA Inspector's Best of Housekeeping hotel award. We know it takes a tremendous commitment from our entire team to ensure our guests to experience a superior stay. When your incident happens, we took all necessary respond to your claim. Our Front Desk staff had also offered a 25% discount to compensation the inconvenience that you'd experienced. But our offer was refused, and I had tried to reach out to you. But you were not in the room when I'd try to contact you. Throughout of your stay with us, noting was brought up to our attention that you had asked for any assistance or needs from you. Our staff was not trained to service for your medical machine if you'd mention something to us. We are more than pleasing to assist you in any needs. Since I'm not able to talk to you in person, I had left a fruit basket in your room to the reassurance of our most sincere apology of this incident. At check out, our Front Desk staff had asked the experience to stay with us; your spouse seems very happy with her stays and even return the basket to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at (626) 810-1818. Sincerely yours, Benjamin Wu, Sales Manager

We were pleasantly surprised as we were getting in late, grabbing a few hours of sleep and breakfast before heading out. Looks like they are in the process of finishing a remodel and it's looking good. The room was modern, well appointed and very comfortable. Free WiFi worked great. The breakfast was well above expectations for the "free breakfast." The scrambled eggs were well cooked, not watery or runny. The ham was very tasty and fresh. And all of the items were well stocked and set up. We really liked this place. It's in the middle of a big Asian-American community, which made it memorable. Looked like there were plenty of dining options within walking distance.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Dear Sir, Thank you for your kind words to us. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (626) 810-1818. Thank you again for taking the time to submit this review. We appreciate your loyalty to our brand. Sincerely, Benjamin Wu, Sales Manager

The room is very clean and spacious, with refrigerator, coffeemaker and microwave. There is breakfast, though almost the same food everyday. Hotel staff are courteous and accommodating, specially Mr. Daniel who gets out of his way, to help me get to a store to buy the things I need.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Dear Sir, Thank you for your kind words to us. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (626) 810-1818. Thank you again for taking the time to submit this review. We appreciate your loyalty to our brand. Sincerely, Benjamin Wu, Sales Manager

My room and the common areas were kept very clean. The attention to detail was evident, from the sanitized remote controls to pristine bedding. The best part of my stay was the breakfast. Very fresh and the kitchen manager was very professional.

Best Western-Ex... I, Guest Relations Manager at Best Western Plus Executive Inn, responded to this review
Thank you Colleen for leaving a 5 star review regarding your stay with us at Best Western PLUS Executive Inn. I am glad that you enjoyed your stay. We look forward to host you again in the future.

My Diet Coke was too close to the freezer and it froze. When i opened it, the plastic bottle exploded all over the bathroom sink area. It was everywhere: ceiling, walls, entire mirror. Enter Ana, who was cleaning the room next door. She cleaned the whole area, including standing on a foot stool to get the ceiling clean. My room was back to spic and span in no time, and she had a kind attitude. I am so impressed with the service at Best Western. Even without a mini-disaster, the stay was great. Hot tub and hot breakfast hit the spot. I highly recommend this Best Western.. It's also close to those yummy churros at Pollo Loco!!

Best Western-Ex... I, Guest Relations Manager at Best Western Plus Executive Inn, responded to this review
Thank you Sonja for leaving a 5 star review regarding your stay with us at Best Western PLUS Executive Inn. I am glad that you enjoyed your stay and Ana was able to restore everything back to normal in no time! We look forward to host you again in the future.

The room was big and comfortable. Staffs are also very helpful to answer the questions. Location is good as well, which nearby the highway entrance and also a shopping center nearby. Overall the C/P is very good.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review regarding your stay with us. We are glad to hear that you enjoyed our room amenities and convenient location. We will keep up the good work and we look forward to serve you again in the future.

The overall service is nothing but bad.I am a 74 year old and when I checked in and checked out with my wife, there was no assistance whatsoever from the front desk. The worst part of it was there were 2 front desk clerks and just watched. It was raining, they could have st least offered an umbrella and assistance with out luggages. But no, they were too proud.When I said I will see the front office manager, shouldn't he come out from the counter, instead of saying out loud, “yes you want to see me?”.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Good Afternoon Mr. Low, Thank you very much for taking the time to leave us a review. It is very important to us to be able to receive first hand feedback from our guests to better improve our services and procedures. As fellow travelers, we can definitely understand the frustration with which rain can bring. We apologize as our Front Desk should have done a better job to anticipate your needs and offer assistance to you and your wife. We here at Best Western take our guest feedback very seriously. We will definitely take your constructive comments and discuss this as a team to better improve ourselves as well as our services to you as well as all guests in the future. Again, thank you for taking the time out and letting us know how we can improve. If we can do anything to make your stay more enjoyable, please do let us know.

Great location, easy access to freeway, many restaurants within walking distance, smooth internet and nice breakfast.Front desk staff are kind and helpful, room is clean and comfortable, love the choice of food next plaza, safe area to stay.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are happy to hear that you enjoyed our location, room, and breakfast. We will keep up the good work and we hope to serve you again in the future.

Nice hotel, comfortable beds. Bathroom well kept, nice and clean. Too close to freeway, so you can hear traffic all night. breakfast not the greatest but ok. I had problems with the wall socket by the bedside wall, that was a minor problem for me. I also didn't like the knocking on the door by 11 am from the housekeepers, they came twice. Not sure if I will stay here again.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review about your stay with us. We are glad to hear that you liked our beds. We have other room types that are not next to the freeway that you can choose from, which will be more quiet at night. Thank you for telling us about housekeepers knocking on the door at 11AM; I will investigate into this. We hope to serve you again in the future.

Pros and cons:1. Hotel rates way too high for that condition and quality. We paying close to USD200 (with tax) per night.2. Pool is small if you plan to dip in the pool and spend your afternoon 3: room is old and with odours 4. Staff are friendly 5. Many eateries near the hotel

Hotel staff were polite and friendly. The room was clean and spacious. The bed & Sheets was wonderful and gave us a good night's rest. There were lots of eateries around the hotel and even a very big Asian super-market called the Ranch market here. We booked a guided tour from Golden Bus Tour and the pick-up was at this hotel and time of pick-up was 9am which gave us time for a good breakfast at the hotel before we start our tour.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are glad to hear that our staff was helpful to you and our location was convenient as well. We will keep up the good work and we hope to serve you again in the future.

My family and I spent around 9 days here and we have nothing but good things to say. Staff is friendly and helpful, all facilities are clean and organized, breakfast is served with a wide variety of food. It is located within a short distance of many places to shop and dine. I will definitely consider staying there when I come back.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us at Best Western PLUS Executive Inn. I'm glad to hear our service met your standards. We will keep up the good work and we are looking forward to serve you again in the future.

The hotel is Awesome for a getaway & for things to do with the kids or young adults. Nice quiet and clean. I have not been at a hotel that has 2 breakfast room for a different culture, I think that is Awesome!

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Joanne for taking your time to write us a positive review during your recently stay with us at Best Western PLUS Executive Inn. We're so glad to hear you enjoyed your stayed and breakfast with us. We hope to serve you again soon. Thank you again!

This motel was in a convenient location for my purpose, although it is in a very busy area. The rooms were clean and comfortable. The breakfast they offered was good, but they ran out of sausage and served cold ham in it's place. The elevator closet to my room was out of order, and since I'm recovering a fractured kneecap, that was very inconvenient.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Grammysa for your positive review during your stay with us at Best Western PLUS Executive Inn. I am glad to hear that our location was convenient to you and you enjoyed your stay with us.We want to apologize for the inconvenient, we have already addressed the issue. Thank you again for your feedback, we hope to serve you again in the future.

We stayed on points for a week and were assigned room 121. On Monday, Wednesday, Thursday and Friday the very loud private garbage service came in to collect garbage at 6:00 am. Not sure if the assignment was because we were using reward miles but avoid the end units. Hotel is a little tired, front desk and morning breakfast staff were all lovely. The hotel caters to an Asian travel clientele and there are multiple Asian restaurants just a minute or two walk from the hotel. Robes and slippers in the room, two bottles of water every day but there was an odor of a room that needed refurbishing even if was cleaned well every day - and the bathroom needed an update. Location for what we needed was great - two minutes to the highway and at a junction between LA, Anaheim and Ontario airport

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Rick for taking your time to write us a review during your stay with us. We are glad to hear that our staff was helpful to you and our location was convenient as well. We want to apologize on behalf of the entire team for not meeting your standard in regards to the noise from the garbage service. We assign the room base on the availability. You can always request the room that is close to our lobby(away from the end units), and we will always try our best to accommodate you. We truly apologize again for the inconvenience. We thank you again for your response, and hope to serve you again in the near future.

Place is old smell badly like mold, bathroom and shower dirty,, front desk was rude I asked a manager to call they never did - will not use them any more and not recommended at all - breakfast was a joke

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Shapoor for taking your time to write us a review during your recent stay with us. On behalf of the entire team, we apologize for not meeting your standards during your stay with us. What makes our breakfast different from other properties is that we carry both continental and Chinese style breakfast. We understand that we need some renovations, we currently have a 3 year remodeling plan in place.I will bring up your feedback to the upper management. Thank you again for your feedback.

A great place to stay. The amenities were impressive. We spent a whole day at Uiversal Studios and to come back to one of their beds was super comfortable. The breakfast was also great. Definitely will be back.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Veronica for taking your time to write us a positive review during your stay with us at Best Western PLUS Executive Inn. We are enlightened to know that you enjoyed our guest room and all the amenities available in the room. We thank you again for your response, and we hope to serve your again in the near future.

This is a very clean and well-maintained Best Western. Beds are comfy, the Shower drains nicely, the lights are adequate (some rooms are so dark) and very clean! Breakfast was just fine and the eating choices are many as there is a huge mall next door. Especially for Asian Cuisine........delicious!!! Lots of parking and staff were great. If is by the highway, so that side can be noisy, but the walls are insulated pretty well. Pricing is higher than most of the Best Westerns I stay at (Platinum Member)......but so is the whole area. This Best Western is very nice and I'd stay here again when in the area. Very nice!

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Peter for taking your time to write us a positive review during your stay with us at Best Western PLUS Executive Inn. We are enlightened to know that you enjoyed our guest room and our location was convenient to you. We thank you again for your response, and we hope to serve your again in the near future.

Nice Asian breakfast and good location where surrounding by lots of Asian restaurants and also close to highway. The room was clean and comfortable, standard supplies ,and it was very convenient that there was a iron in the room. Really friendly and there are some staffs can speak Chinese.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Hello Vanessa, Thank you for taking your time to write us a positive review during your recently stay with us. We are glad to hear that our guestroom meets your standard and you found our location convenient. We truly appreciate that you enjoyed your stay with us. Thank you again for your feedback, we will make sure our team keep up with the good work to provide excellent service. We are hoping to serve you again in the near future. Thank you! BW PLUS Executive Inn - Management Team

this hotel is pretty close to the rail and also highway. it's really noisy at night and plus the floor would just resonance with people's steps. there's a small mall nearby where you can buy groceries and other stuff, quite convenient. there's fridge / microwave / coffee pot / hot water bottle in the room. but fridge is with high temperature while water leaks from water bottle. the lamp is even not working. reminded housekeeping for the lamp and also water bottle leak, but only the lamp issue is fixed. i got all my wallet wet because of the water bottle leak. staff is friendly, breakfast is . ok, would choose other restaurants if there's other choices provided

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Amber for taking your time to write us a review during your stay with us. We want to apologize on behalf of the entire team for not meeting your standard in regards to your in room amenities. The hotel is located right off the 60 Freeway Exit, we understand that the main noise keeping our guest up over nigh is from the freeway. We do also have another selection of interior corridor for the guest to select from. Those room type will be away from the main highway. Of course, the water kettle and lamp should of been checked by housekeeping prior to your arrival. We truly apologize again. We thank you again for your response, we will definitely inspect the condition of the rooms again to ensure that this does not happen again. We hope to serve you again in the near future. BW PLUS Executive Inn - Management Team

Checked in no problem. Got into my room was very pleased with the bed & tv. Outside food was limited to Asian only. There was no American that was disappointing. I had a late checkout. Stayed even later and was not harassed by the front desk. They were understanding.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Mr. Scott for taking your time to write us a positive review during your stay with us. We are enlightened to know that you enjoyed our services and the late checkout that was provided to you. There are many Asian restaurants located near the hotel, which is very convenient to most guest. However, we do offer a free shuttle service to anywhere within 3 miles of the hotel, so we can definitely take our guest to other restaurants free of charge. We thank you again for your response, and we hope to serve your again in the near future. BW PLUS Executive Inn - Management Team

I received a friendly reception at front desk. I was assigned a room about 10 feet from my parking space. The room was clean & very comfortable. It included a microwave, mini-refrigerator and complete coffee service. It include his/hers bathrobes/slippers and soap, hand cream, shampoo, conditioner wall dispensers. Some of these items are usually only available in more expensive hotels. Overall I believe that it was a great value for the price.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a positive review during your stay with us. We are enlightened to know that you enjoyed our guest room and all the amenities available in the room. We thank you again for your response, and we hope to serve your again in the near future. BW PLUS Executive Inn - Management Team

Overall stay was good. The room cleanliness a bit lacking especially the carpet seems to be dirty and hasn't been vacuumed for a while. Overall breakfast was good and tasty. The selection of the food was adequate.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking you time to write us a review during your recent stay with us. We apologize that the cleanliness of the guest room does not meet your standard. We will make sure to improve on the cleanliness in the guest room. Thank you again for your responses, and we are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

We enjoyed the stay at this BW very much. The check in process is quite easy with the friendly staff. The hotel is near the Freeway, but the room has pretty good insulation and you hardly can hear the road noise. We like this BW very much and highly recommend this BW to any travelers.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a positive review during your recent stay with us. We are happy to know that our front desk's service meets your standard and we are glad that freeway noise did not scare you while sleeping. We thank you for your support to Best Western and your feedback. We will make sure that our team keeps up the good work to provide excellent service and we are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

This is an older structure, and is not well insulated. Being next to freeway, you constantly hear traffic. Also you hear neighboring rooms' plumbing activity. The shower drain was clogged, could not take shower. On the positive side, breakfast was better than average with congee and other Asian items. They also offer double queen bed rooms for families. But overall, nothing “executive” about this place. Not returning back.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for inputting your time to write us a review in regards to your recent stay with us. We are located by Highway 60 which makes our location easy to find and accessible. On behalf of the entire team, we do apologize for not meeting your standard while you stayed with us. However, the hotel does have other room types that are not facing the highway at the selection of the guest's decision. On the other hand, we are enlightened to hear you did enjoy our breakfast. We are thankful and truly appreciate your honest feedback.

Staff are very friendly and will do everything in their power to assist. Free breakfast is a plus and it has a wide selection of western and Chinese food. The breakfast area is always 80-90% full but staff refill promptly. Even near closing time (9am), they are still refilling food. Great location in terms of easy access to highway and many good restaurants near by in walking distance. Having that said, it's also a downside to be situated next to the highway and railway. Very noisy. It's definitely an old property with poor water pressure. Walls are paper thin and door has huge gap against the floor. Also, they have spider problem in the washroom (not sure if there's somewhere else in the room, but I find 3 spiders during my stay...) If you need a good night sleep, please find yourself another location.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking the time in reviewing your recent stay with us. I am enlightened to know you enjoyed our breakfast, and our staff were able to assist your needs. Thank you for letting us know about the spider in the room, we will investigate the room that you stayed in to eliminate this problem in the future. We thank you again for your response, and we hope to serve you again in the near future.

the rate of the hotel is reasonable and the hotel is very clean. It comes with free breakfast with both Asian and western style. The staff is very helpful and pleasant. The location of the hotel is very convenient- within walking distance to shopping center and restaurants. Overall experience of my stay is very good.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a positive review during your stay with us. We are enlightened to know that the services we provided and our guestroom meet your standard. We truly appreciate that you enjoyed your stay with us and found our location convenient for you. Thank you again for the positive feedback, we will make sure our team keeps up the good work to provide excellent services. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

Ben, Stan, Jim & Ki; Excellent customer care and from booking to check in/ check out services provided. The Hotel and the rooms are top notch in comfort and cleanliness. I personally highly recommend - 5 stars out of 5 stars. Rico Richardson

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Mr. Richardson for taking your time to write us a positive review during your stay with us. We are enlightened to know that you enjoyed our guest room and likes the customer service we provided. Thank you for always coming back to us and we appreciate your business. We will definitely share your positive feedback with our team and keep up the good work to provide the same service to all our guest! We are hoping to serve you again in the near future. BW Plus Executive Inn - Management Team

Our room was large, comprising 2 double beds, a desk, fridge, iron & board, microwave oven, television, coffee maker was comfortable - all standard quality. There was no safe in the room. Our rooms 316 & 317 faced the highway & was noisy from the traffic. Breakfast was average with cereals, bread, condiments, Asian congee & steamed bread rolls. This is a comfortable & standard facility & we were disappointed with the deceptive "executive style" expectation after paying $220 for the night. Within walking distance is a supermarket, small mall & many restaurants. The hotel is located in an Asian area & seem to cater to Asian clients. Jim at reception was very courteous & helpful, & front-line staff communicated in Mandarin.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your recent stay with us. On behalf of the entire team, we apologize for not meeting your standards during your stay with us. We do have different room type available that is not facing the freeway. If you ever in the area, we will be more than happy to assist with a different room type that is away from the highway. We thank you again for your responses, and we are hoping to serve you again in the near future. BW PLUSE Executive Inn - Management Team

After 3 days of driving down from the fire and smoke of northern California, I was exhausted and still had 60 miles to go at 8pm in crowded traffic conditions. I saw the Best Western Plus Executive Inn and drove in. I was so relieved and so lucky to find a great place just next to the freeway. It was convenient located, very nicely decorated, the room was cool (it had been a hot day), the bed was perfect and, most importantly, the Cable TV and WiFi internet access was fantastic. When I return to this area I'm going to chose Best Western Plus Executive Inn and stay a few days longer!

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Linda for taking your time to write us a review during your stay with us. We are happy to hear that you find our location convenient right off the freeway. We are more happy to hear that you got good rest after an exhausting day. We will definitely share your positive feedback with our team and keep up the good work to provide the same service to all our guest! We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

it's a very clean hotel it's close to the freeway thank you excellent attention plus they have very good breakfast we enjoy our state , they work hard so you can enyoy your stay even is look dark from outside is really nice inside

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are very happy to hear that you enjoyed the cleanliness of the hotel room during your stay with us. We will definitely share your positive feedback with our team and keep up the good work to provide the same service to all our guest! We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

Excellent hospitality breakfast with great variety our king room had everything we required bed was super comfy. Alternative food just outside door of hotel is all asian was a nice change from burgers and buffet.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We're glad to hear that you enjoyed our breakfast selections and the room met your standards. Thank you for your support and your positive feedback, we will make sure that our team keeps up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

My friend and I checked in late around 11:30pm, the stuff was not as friendly as the other Best Western hotel that I visited before, maybe she was tired? Or maybe she was not feeling well? I didn't know..... But can be more friendly

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Sammy for taking your time to write us a review during your stay with us. On behalf of the entire team, we apologize for the inattentive provided by the Front Desk. We hope that if you are ever around the area, we would like to change this experience into a better one. Thank you for letting us know, we will definitely train our staffs. BW PLUS Executive Inn - Management Team

I felt as I was in an other country and I was acting strang service was what ever for me but I noticed that the asians were treated and attended to with respect and I was told were that towl your gonna have to pay for it this was humiliating that was wrong of best western silly

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. BW PLUS Executive Inn - Management Team

Parking was a big issue. Elevator and grounds were definitely out dated. The staff was friendly and helpful. The room was clean but smelled musty. Breakfast setup was awkward. The waffle machine and microwave was across the room so we weren't aware they had a waffle option until we were done eating. Not many choices in breakfast items.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are happy to hear that you enjoyed our staff and service during your stay with us. The hotel will be going on a three year renovation where the parking, elevator and grounds will be updated. Thank you for your support and your positive feedback, we will make sure that our team keeps up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

Check in was ok, but there was an odor around, or in the room, like a urine smell.. check out would have nice if Cashier said "THANK YOU, HAVE A NICE DAY! but other than that the breakfast was ok, and we didn't use the pool area

Price was affordable.The room was very clean. Bed was very comfortable. Great location, close to freeway. 20 minutes to LA and beach and eateries. I would definitely stay there again. Staff was welcoming and friendly.

I will strongly recommend my friends to stay in this hotel when they visiting U.S.A. The staffs was very friendly, helpful and capable. The environment is quiet, peaceful and relaxation. I will stay in this hotel again when I visiting this place.

the sorrounding is satisfactory. it has plenty of restaurants. value is good.it has a mall nearby. we have a good night sleep.it has swimming pool in front of us.overall we had a good stay experience. travel time from airport is 45 minutes.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Lsae for taking your time to write us a review during your stay with us. We're glad to hear that you enjoyed the services we provided and found our location convenient to you. Thank you for your support and your positive feedback, we will make sure that our team keeps up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

All staffs have the patience and smiling face. Also, their explanation were very clearly. Very convenient location. There are many restaurants close to there. The breakfast is good. Very suitable hotel for any type of trip.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are glad to hear that you enjoyed the services we provided and found our location convenient to you. Thank you for your support and your positive feedback, we will make sure that our team keeps up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

I did so much research to find a nice place to stay, and I found Best Western Executive Inn! I called directly and booked a room, asked for discounts, and they gave me 10% off:) We checked in, and the staff was friendly, professional, and helpful, even though it was 10PM! The room was very clean, and the bed was super comfortable. The bathroom had granite counter tops, and the shower was great with good water pressure. Don't miss the breakfast, because it's fresh and very filling: scrambled eggs, potatoes, bacon, coffee, juice, milk, cereal, muffins, bagels, and toast, plus waffles!!! The location is great because it's right off the freeway, and with California traffic, it's important for me to be close to freeways.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are glad to hear that our front desk was able to accomdate your needs and our hotel amenities met your expectations. Thank you for your support and your positive feedback, we will make sure that our team keeps up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

Great Location for Best Western. The staff are helpful. Rooms are clean and speedy internet. Very convenient to the nearby shopping, restaurants, courier services, etc. Western and Asian Breakfast - great !

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you James for taking your time to write us a review during your stay with us. We're glad to hear that our staff and rooms met your expectations, and that you enjoyed our breakfast. Thank you for your support and your positive feedback, we will make sure that our team keeps up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

Great hotel for Chinese travelers, friendly staff speaks mother tongues which make you feel like home. Local travel tour come to hotel to pick you up and bring you back after tour, you do not need to worry about transportation. Also provide shuttle bus to shopping area, lend you Costco member ship card, very thoughtful.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for writing us a positive review during your recent stay with us. I am glad to hear that our bilingual staff made you feels like home and you found the additional services that we provided convenient for you. We want to all the guest that stayed with us feels like home. Thank you again for your positive review, we will make sure our team keeps up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

a big room for family, good positionfor joining a tour but high price for its quality you can put your luggage here for 2 dollars each night for each item so it is convenient for the one who books a tour package the beds are large enough for family but sometimes they are running out of body wash in the bathroom

This hotel is our go-to hotel every time we travel to LA. The location is great because there are lots of good Chinese restaurants nearby. The hotel itself is a typical Best Western Plus hotel and you got everything you expected. The rooms facing highway 60 can be a bit noisy but we have no problem getting into sleep. The pool opens until 10pm and it you plan to stay in your room in the evening or go to sleep early at night, make sure you avoid those rooms facing directly to the pool. There are often kids running and screening around and you can hear them clearly inside those rooms. The rooms at 3rd floor facing away from highway 60 seem often assigned to groups traveling from China or Taiwan and when they all prepare to check out or leave in the morning, the hallway can be very noisy. (Just so you know, we stayed here almost every summer and have tried all room types, all three floors, facing to or away from highway.) We stayed here twice this summer and both times it was Jim at the check-in counter who helped us. He is very nice and professional. The Chinese style breakfast is nice (if you are a Chinese) but can get very crowded if there is a large tour group leaving in the morning, which is often the case. (Don't forget to bring your breakfast ticket with you or you may be turned away.) There is a small fitness center near the lobby but there is only one treadmill. The laundry room opens from 8am to 9pm and it is usually busy in the morning and in the evening.

Is always a pleasure to come and stay in this hotel, all personal are so helpful from the check in to the check out,we liked all services provided.the hotel location is just perfect this was our third time staying here,we love this hotel !!! See you in our next trip.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are glad to hear that you enjoyed the services we provided and found our location convenient to you. Thank you for your support and your positive feedback, we will make sure that our team keeps up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

This hotel is my to go place when I visited LA. Great location, spacious room. However this time I encountered some issues with my bathroom, the shower water doesn't work properly and the water doesn't go down or reserve hot water for hot bath. The room is facing the highway 60, so the traffic can be loud at nights. Breakfast is great option for Chinese visitors because the hotel offers good selection of food. The staff Edison is very helpful, he is very courteous, respectful and attentive to the guests and pleasant to talk to. He also offered few helpful tips for visiting LA. I really appreciate Edison's help!

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us. On behalf of the entire team, I am glad that you enjoyed your stay with us. We also want to thank you for choosing our location as your prefer hotel during your stay in LA. I do want to apologize on behalf of the entire team that you experience some incidents with the shower. We will ensure that the rooms are strictly inspected prior to renting out to ensure that our guest does not have issues again. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

We have stayed here many times as we have family in the area and have always enjoyed our stay I wish we could be at the hotel longer to enjoy some of the other amenities however we spend most of our time with our family. But we always enjoy our stay and the staff is wonderful and rooms are terrific. Thanks

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Cindy for your positive review during your stay with us. We are glad to hear that you enjoyed your brief stay with us. I am glad that you enjoyed the service and amenities that the hotel offered for our guest. We do want all our guests to feel like they are home away from home. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

The hotel is in Rowland Height, CA. They offer free Chinese home style breakfast. That is a wonderful experience. If you live in US, you will definitely miss this kind of breakfast. Check in and Check out only takes about 5 minutes. The rooms are clean. All the staff makes you just feel stay at home. The only thing is this hotel is about 40 minutes to LAX airport. And there is no public transportation to take you here. The benefit is lots of tours start from this hotel. So, if you do not want to wake up early, I would recommend you stay in this hotel.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us. We are glad to hear that you enjoyed all the features the Hotel offered for our guest. We do want to show and add extra amenities to our guest. We are glad to hear that you also enjoyed our staff's attitude and professionalism during your stay with us.Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

The room is clean with good speed of WiFi, breakfast also have Chinese congee and dumpling, it's a big surprise! Location is good, only 5 minutes walk to the place I need to wok with(it's the main reason I choose here), and a big mall nearby for which is easy to get your eat and other things.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you ChiiFen for taking your time to write us a review during your recent stay with us. Because of our unique clientele, we try to add more selection in the breakfast to make them feel like home. I am glad that you enjoyed the congee we provided and found our location convenient. Thank you for the feedback, we will keep up the good work. We are hoping to serve you again in the future. BW PLUS Executive Inn - Management Team

This hotel was a great value for a family of 4 given the price inclusion of breakfast and free parking!! The breakfast entrée changed every morning and were delicious and the items were promptly restocked with no wait!! The staff were extremely friendly professional and courteous!! Would definitely stay here again!!

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for inputting your time to write us a positive review during your stay with us. I am happy to hear that you enjoyed our varieties of breakfast selections and had a great stay with us. Your positive feedback means a lot to us and we will definitely keep up the good work. We thank you again for your response, and we are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

My son and I slept so well during our stay. Our room has a beautiful view of the Sierra Nevada mountains and is very quiet and comfortable. The neighborhood is great with lots of very good restaurants and shops within walking distance. Anything you would want is nearby. We toured Hollywood studios and Walk of Fame and Beverly Hills and La Brea Tar Pits from our hotel. Our room has fancy desk and chair, lots of tables, new appliances and bathroom tile and additional sink and counter outside the bathroom. Very nice stay and great prices!

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive review during your stay with us. I am enlightened to know you and your son had a great sleep in our hotel. We are happy to hear that you enjoyed the close by restaurant during your stay. We truly appreciate that you enjoyed your stay with us. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

Needed a hotel close to our family graduation party and this was very close. Like the lobby setup, fast check-in, room was very nice. We liked the soap, conditioner, hand lotion dispensers. Don't want anymore of those tiny soaps that for some reason you always want to take with you. If need be would stay here again. Thank you

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for writing us a review regarding your recent stay with us. I wanted to say congratulation to your family. We are happy to hear that you enjoyed the amenities that we provided. We try our best to save the environment and that is why we have the dispenser instead of gel bottles. Thank you again for your positive feedback, we will keep up with our good work and provide excellent service to our guests. We hope to serve you again in the near future. BW PLUS Executive Inn - Management Team

Staff was great busy but quiet hotel. I had a pleasant stay. Room was clean and the staff was very professional. I used the hot tub which was also nice. The pool area was clean and quiet. It was nice as I have noticed a lot of other hotels close down the out door hot tubs during the summer months

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you Joshua for taking your time to write us a review during your stay with us. We are glad that you enjoyed our hot tubs and found our room clean. Thank you again for your positive feedback, we will make sure that our team keeps up the good work to provide excellent service to all of our guests. We hope to serve you again in the near future. BW PLUS Executive Inn - Management Team

Easy to access and fast reach Hollywood, Disneyland and downtown, most of all, you can enjoy the most authentic Asian food, like Chinese, Vietnam, Thai and Karen Janpanese. Good clean room with nice staff.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Hi Max, Thank you for taking your time to write us a review during your stay with us. We are delighted to hear that you enjoy the service and amenities that we provided and find our location convenient to you. Thank you again for your positive feedback, we will make sure that our team keeps up the good work to provide excellent service to all our guest. We are hoping to serve you again in the near future! Thank You! BW PLUS Executive Inn - Management Team

I stayed at this hotel several nights for my business trip. The overall value is good. The hotel has a great location and is nearby many restaurants and stores. I really enjoy my stay at this hotel. The hotel staff is very friendly, especially Benjamin at the front desk is very helpful and professional.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you wanchiehl for taking your time to write us a review during your stay with us. We are all very happy that you enjoyed the overall stay during your business trip with us. I am glad to hear that our staff at the hotel left a remarkable memory with you. We hope we will be serving you again in the near future! BW PLUS Executive Inn - Management Team

I stayed here for one night on a business trip. The hotel was a little bit dated, but very clean. The interior of the room was spacious and exceptionally comfortable. The bed was heavenly which is the most important things for me. It is located in the Mandarin Mission outdoor mall complex and surrounded by amazing Korean BBQ restaurants which are a 90 second walk across the parking lot. The front desk staff was very courteous and accommodating. The breakfast served was robust and fresh. I've definitely stayed in overall nicer places, but for $109, this was a steal and I'd recommend it for sure.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are all very happy to hear that you enjoyed the mattress in our rooms. Sleep is the most important thing besides great service we would like our guest to enjoy during their stay with us. We are very glad that you enjoyed all the service and amenities provided from our staff during your stay with us! We will definitely work on the exterior and interior look for the hotel. We are hoping to serve you again in the near future! BW PLUS Executive Inn - Management Team

Hotel is ok, rooms are big and clean, big parking, nice swimming-pool, and quite decent breakfast. But... Not for everyone. You need to know its totally oriented for chinese clients, chinese signs, chinese neighbourghood, noisy, no shades in the rooms...

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. We are glad to hear that the amenities we provide meet your standard. Due to the unique city of Rowland Heights, the city is an Asian populated community which explains all the Chinese signs you mentioned. We hoped you enjoyed your stay with us. Thank you again for your feedback, we will make sure that our team keeps up the good work to provide excellent service to all our guest. We are hoping to serve you again in the near future! BW PLUS Executive Inn - Management Team

My expectation with booking a Best Western Plus Executive Inn was that I would get a great room. My expectation was not met. While my room was clean, the noise from the freeway was more than I cared to deal with. Because I was on business and staying on a negotiated rate, I was not allowed to get a room away from the freeway without paying extra; never mind that I'm a member of Best Western's rewards program.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for the feedback regarding your recent stay with us. We are sorry to hear that our guest room did not meet your expectation. All of our standard room are facing highway, but we do have different room types that are facing away from the freeway. If you plan to stay with us again, feel free to give our Front Desk a call and we will try our best to provide you with a quieter room or even an upgraded room due to your loyalty as a Best Western Reward member. Thank you again for your feedback, we will make sure that our team keeps up the good work to provide excellent service to all our guest. We are hoping to serve you again in the near future! Thank You! BW PLUS Executive Inn - Management Team

I would recommend this hotel in general. The outside is not the best looking but you go into the spacious rooms with upgraded features. Very impressed. Happier with this hotel than I have been at any.

Best Western-Ex... I, Manager at Best Western Plus Executive Inn, responded to this review
Thank you for your positive feedback regarding your recent stay with us. We are glad to know that the guest room meets your standard and you enjoyed your stay with us. Thank you again for your feedback, we will make sure that our team keeps up the good work to provide excellent service to all our guest. We are hoping to serve you again in the near future! BW PLUS Executive Inn - Management Team

Had a meeting in LA and stayed here as it was near to the location. Easy enough to find, the entry/check in was not - it is around the back. Once found, the check-in was a breeze. The gentleman was friendly and gave recommendations on what to do in the heavily Asian influenced area. It is a good location, close to freeways and lots of food options nearby. The room itself was ok enough, roomy, great shower water pressure. The bed and pillows were comfortable, but I had a ground floor room - and with parking in front, headlights are a nuisance. Also tried the coffee of a morning, I've had much, much better. Other than that I had a sound nights sleep and was not awoken. The housekeeping staff knocked on my door around 9am - this is my biggest pet hate. Overall would recommend this place for a basic stay.

Best Western-Ex... I, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to write us a review during your stay with us. I am sorry that the room does not meet your standard. If you plan to stay with us again in the near future, we also have interior rooms that are available too. We are delighted to hear that you enjoy the amenities we provided in the guest room. Thank you again for your feedback, we will make sure that our team keeps up the good work to provide excellent service to all our guest. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

This hotel is popular among Chinese. There is a separate section for Chinese breakfast. Breakfast coupons are issued and need to be presented. Rooms are spacious and clean. The front desk can even loan a Costco card. A lot of restaurants and supermarkets are nearby. Good roast meat restaurant, Korean BBQ and pho noodle just next to hotel. TS emporium is nearby, a popular joint for buying american ginseng. Price and quality are ok.

Best Western-Ex... I, Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to write us a review during you stay with us. We are glad to hear that you like the room and find our location convenient. We do try our best to meet guests' need and hope you are satisfy. Thank you again for your feedback, we will make sure that our team keeps up the good work to provide excellent service to all our guest. We are hoping to serve you again in the near future. BW PLUS Executive Inn - Management Team

I have stayed in executive inn on several occasions and every time has been Superior. The service is exceptional and the quality of my stay is always tremendous. The customer service is second to none and the top person to my mind is Stanley who is exceptional.

BWP was able to accommodate my stay within my price range, the room was very suitable, and I felt safe and comfortable. There is many shops and restaurants around. the wi-fi worked with good strength.

The room was very luxury especially when the 2 Kaitlyn's brought the light show.I had the best Bachelor party with the most beautiful dancers in this area.Thank you Best Western for letting me get the autograph before they became famous.Thank you ladies!-Anthony

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Darlene for your positive feedback regarding your recent stay with us. It's always great that our guest enjoyed their stay with us for any events. I am glad you enjoyed the our guest rooms. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. General Manager Jane Chang

From the moment we walked in the lobby , Stanley represented what excellent customer service is and suppose to be. The room was the best room I have ever seen. They put to shame hotels I have stayed at or worked for. Look to this hotel before you think Hampton or Embassy Suites etc.. For your stay. There were two robes waiting for us with slippers, eye covers with ear plugs, Milano cookies, gummy fruits, and two water bottles. WoW!! A flashlight attached to the table leg for in case of an emergency. Now, sure I was a bit puzzle by the toilet ehem.. bide. Yes, I did call Stanley to figure to work the Bide..lol I never used one before, so I totally was trying focused on the electronic pad I did not see the handle..lol oh well. Housekeeping super sweet lady. There is a fridge in the room, bed is comfortable. The only thing that was a bit unpleasant was the odor when you first walk in, but simply sprayed a body mist throughout the room and it was gone.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Darlene for your positive feedback regarding your recent stay with us. Your kinds words are what we seek for from our guest during their stay with us. Our team tries our best to accommodate and create a great experience for all our guests. I am glad your inquiries were sold by our team members during your stay. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. General Manager Jane Chang

It was great, very clean and it is near a lot of Asian restaurants, other types of places to eat, and lot of night life things to do. The breakfast was okay I wish they offered more Variety of American breakfast...I did try the Chinese breakfast it was different and good. Everything was accessible and the room were comfortable. The staff were really nice and welcoming. Overall, I would come back here again.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Dinah for your positive feedback regarding your recent stay with us. It's always great to hear that our guest enjoyed their stay with us. Thank you for letting us know regarding our breakfast items that we offer. I will definitely bring your opinion to our Management Team. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. General Manager Jane Chang

Great Hotel... Very convenient to all kind of good restaurant, also near by highway.... Only 30 min away from Disney. Room was clean and service was the best. We sure will be back for ours next trip to LA.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Derrick for your positive feedback regarding your recent stay with us. I am happy to hear that you enjoyed our accommodations during your stay with us. We are in the mid center of all the attractions, which makes it easier for our guest to go to multiple places in one stay. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. General Manager Jane Chang

So much more than I expected when driving down from Santa Barbara. The saff was wonderful and extremely friendly. The room was very clean and comfortable and there were more amenities than I expected. The bed was comfortable and the Wi-Fi worked great. Nice to be able to sit out in the Jacuzzi.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Drew for your positive feedback regarding your recent stay with us. I am glad to hear that you enjoyed your stay with us during your trip here. I am sure the weather is as great as it is in Santa Barbara to be sitting out by the Jacuzzi as it is in our hotel. I am happy to hear that you enjoyed our accommodations. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. General Manager Jane Chang

The room is fairly spacious and well appointed. It is clean with a small fridge. The motion-detection controlled lights in bathroom and wash basin are a nice touch. The breakfast is better than most of the standard Best Western variety. With many Asian restaurants and s supermarket within walking distance, it makes thing easy for the visitors. I will come back again while visit LA next time.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you HF for your feedback regarding your recent stay with us. Since the hotel is an ECO Friendly hotel, we do want to save as much electricity and water as possible. I am glad to hear that you enjoyed the different varieties of breakfast items that we offer to our guest every morning, we do our best to switch things up! Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. General Manager Jane Chang

This hotel doesn't offer enough breakfast for the guests. Most of the food was gone by 8 am and the staffs don't care about refilling the breakfast trays to service the incoming guests. The room is cleaned and the housing keeping are excellent.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for George for your response regarding your recent stay with us. I apologize on behalf of the whole team for not meeting your standard during your recent stay with us. Our breakfast team do try their best to replenish the items as fast as they can due to our breakfast being such a high demand. I will definitely let our whole team know your comments. We thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

A very friendly and thoughtful hotel that try their best to make guest stay as enjoyable as possible. They even have Costco member card to loan for your shopping!! They have both Western and Asian breakfast to cater to different guest group which I have not seen it anywhere else. Well done. Keep up.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for Poh for your response regarding your recent stay with us. I am glad to hear that you enjoyed your stay with us enjoyable. I know our Costco membership is one of our top rated service we offer our guest to do more shopping during their stay with us. We do try our best to accommodate to our guest that stays with us. We thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Nice hotel, clean and friendly employees. The breakfast are really good, lot of choices. American and Chinese foods. To mention the employee of the breakfast room, Marlyn was accommodating and friendly. I recommend this hotel to travelers, business or pleasure. Keep up the good work.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for your positive feedback regarding your recent stay with us. I am happy to hear that you enjoyed our property while you were here. We do try our best to provide our guest with the best service we can offer through the amenities we can offer to them. Thank you again for your feedback, we will make sure that our team will keep up the good work to provide excellent service. We are hoping to serve you again in the near future. General Manager Jane Chang

Just got back from our Labor Day Trip. The hotel located right off freeway exit, and next to a plaza that has a lot different type of restaurants. Their staffs are friendly, the price is reasonable for such a holiday rate. It didn't get to 5 stars coz out of the 3 rooms we stayed, one of them had a lot of ants. It might because we stayed on the first floor. We were thinking about calling the front desk to change the room, but then since it was almost 10pm and everyone got really tired after that long day trip, we decided we all just kinda kills whatever we could see and then just rest. It could be improved, and we will visit again on our next LA trip.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for Randi for your response regarding your recent stay with us. I apologize on behalf of the whole team for not meeting your standard during your recent stay with us. Our contracted pest control company is well informed regarding the situation and they will be investigating this issue in details to avoid this to happen again. I hope you and the family enjoyed the Labor Day Trip near our area. We thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Everything was excellent, just the internet it's not very efficient.When you log in it takes awhile and after 10 minutes on so it logs you off, But as far as all the amenities is was great and I will recommend to my other families , friends and co-workers even.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Manuel for taking your time to response to your recent stay with us. I do apologize for our internet issue during your stay. We are currently upgrading all our internet throughout the property and in no time our internet will be running smoothly! I am glad to hear that you find our amenities and service welcoming to recommend to your friends and family. We thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Very noisy location. Room was small and dark. Internet access was terrible. Tour bus stops here, so breakfast area was packed. Quality Inn in Walnut is a better choice. Better yet is the Comfort Suites in La Puente.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time in reviewing your recent stay with us. I do apologize on behalf of the team that we did not meet you standard during your stay with us. Due to our convenient location, we are one of the designated pick up point in the greater Los Angeles area for travelers. We do offer many different amenities compare to other properties. We thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

This is my fist time stayed at this hotel. We had a great experience. We really enjoyed the breakfast during our stay. They had both Asian and American style that we can choose. Also the front desk staff, Kelly, is really friendly and helpful during our stay. She suggested a lot of places for us to go. Will definitely go back again if we have a chance.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for David for your positive comment regarding your recent stay with us. I am very glad that you enjoyed your stay with us. We are always trying to improve ourselves to provide our guest with the best service. I am happy to hear that Kelly gave you many suggestions during your stay. We thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Recommended by my friend, I stayed in this hotel for 6 nights for travelling with my 7-year-old son in Aug. It was really a very nice stay, the staffs' professional skills and friendly attitude impressed me.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Jian for your outstanding comment about our property. We truly appreciate your positive comments towards our hotel and our staff. I am glad to hear that you enjoyed your 6 nights stays at our hotel with your son. We want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

One of the best BW Plus we have stayed at... Upgraded to a quiet king suite on 3rf floor away from freeway. Cookies and complimentary water was provided in our room. Excellent hot breakfast included with option of American or Asian menue. Great staff and comfortable rooms.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for your outstanding comment about our property. We always strive to provide our guest with any possible amenities to make your stay more comfortable. Our complimentary snacks in the room is always a plus for our guests. I am glad you enjoyed our varieties of breakfast selections during your stay. We want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

I living Aug.1 / Aug.17 Room Number 107 & 131 in Rowland Heights,California! Because we extend business trip. But during the summer vacation no rooms can be replaced. in the time Flowery Pau Counter staff use professional and friendly service help us to solve this problem.Let this feeling stay prepared satisfied.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. Summer time is always our most busy time of the year because everyone is traveling around. I am glad you enjoyed your stay with us with the service our hotel offered you during your business trip here in the Rowland Heights area. We thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

I was very impressed on how clean my room was. It even made me think it was brand new room. I am very sceptic about staying in hotels. But this time I felt very comfortable. I really enjoyed my staying at this location.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Patricia for taking your time to input your review at our property. I am extremely happy to hear that you enjoyed your stay at the hotel. I hope the comfortableness of the hotel changed some skeptical ideas of staying in hotels for you. Our housekeeping team does a great job cleaning all the guest rooms and they also earn an award for the cleanliness of our rooms. I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

We had a block of rooms for our off site family reunion. In fact, this was our 2nd time here for the same reason. We walked into our room with a cousin who is a local exterminator. He was excited to instantaneously check for bed bugs. He lifted the matresses, he checked the walls--for a moment, I think he thought he was getting paid, because he was doing such a thorough job. Nonetheless. he found none! Hallelujah!! The room was extremely clean- they even give you free house shoes, that you don't have to steal. The breakfast wad good and the staff was great! Good job BW.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. I am very glad to hear that your cousin is a local exterminator and examined our rooms with his expertise before your stay with us. The hotel is very concerned of bed bugs. We take our pest control inspection very seriously. I am also very happy to hear that you enjoyed our complimentary house slippers in the room instead of wearing your own shoes! I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Our room is very clean and all the staff are very friendly and eager to help. But the noise from CA 60 is never ending ... the hotel offered ear plugs but not really working. By the way, the ear plugs were on the table before we checked in ... so they knew the problem.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Ching for taking your time to input your review at our property. I'm very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we always strive to provide our guests with the best services. I will definitely bring up your feedback regarding your recent stay with us during our management meeting to improve our hotel. I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

I really enjoyed my stay here. The rooms were very clean and the staff was friendly. There was free water, coffee and tea in the lobby and you could choose between continental and Asian breakfast. The only disadvantage is that the location isn't that great. When you want to visit LA you have to drive 2 hours, due to the traffic.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. I'm very sorry to hear that you did not have a pleasant experience at our hotel due to being too far away from downtown Los Angeles. Guest satisfaction is extremely important to us and we always strive to provide our guests with the best services. However, I am glad you enjoyed the room and the staff accommodations provided by the Hotel. I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

I recently stayed at the BW Plus Executive Inn, Rowland Heights. We were in town to attend a graduation party in Walnut, CA. The hotel is conveniently located next to many stores, restaurants, and freeway entrances. The hotel staff was very friendly from beginning until end. I definitely recommend this hotel for the value received.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you MariaElena H for taking your time to input your review at our property. I am very glad that you enjoyed the nearby convenience of our hotel during your stay for the graduation party. I want to thank you again for your positive response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Requested front desk for morning call at 5AM, The front desk show careless emotions and as I expected, never did a morning call for me and my family. Book 2 nights and they gave us the room next to the free way. Had the worse night of sleep due to noises. Don't waste your money.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. I'm very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we always strive to provide our guests with the best services. I will definitely bring up your feedback during our management meeting to improve our hotel. I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Pros: Friendly staff, not extremely busy so service was quick. Cleanliness and comfort of the beds was your average hotel. The location is fine for what you're there for - note its basically in the middle of a Chinese community with mostly Chinese stores/restaurants (but not 100%). Cons: If you have trouble sleeping at night due to noise, then stay away from this hotel. Our room, which cost roughly $140/night, was approximately 100 feet from a busy, 4-lane highway. After surveying the hotel the next day, I noticed that all of the non-executive rooms are non-enclosed and the majority are facing the traffic on this highway. The noise was very distracting for me and my wife. Also, if you don't enjoy processed food and cheap, syrupy juice, stay away from this hotel again. I am not expecting a luxury breakfast when it's free, but I've also stayed in nearby hotels (Sheraton, Comfort Suites) for the same price and received real food for breakfast. Just my opinion - not worth the price, unless you get a great deal/discount. The reason my expectations were high is because this is a Best Western PLUS, but there's really nothing PLUS about it.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Adam for taking your time to input your review at our property. I'm very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we always strive to provide our guests with the best services. Since our hotel is located conveniently right off the 60 highway, we do have double panel windows for our standard rooms. I will definitely bring up your feedback regarding your recent stay with us during our management meeting to improve our hotel. I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Rooms extra clean and service excellent, however, this room was in need of several repairs. I was tired when I arrived because of traveling all day and found these situations stressful. They were taken care of eventually. The people staying in this room previously have never reported any problems, which I don't understand.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Carolyn for taking your time to input your review at our property. I'm very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we always strive to provide our guests with the best services. I will definitely bring up your feedback regarding your recent stay with us during our management meeting to improve our hotel. I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

spent the night with my gf... the place is clean , good service, and slot of restaurants around. there's a lot of asian restaurants ... I recommend this place... the value and cleanliness is totally worth coming.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the services and nearby restaurants near us during your stay. I am also very happy to hear that the nearby restaurants was a plus during your accommodation. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

I rarely have back pain, but one night at the Executive Inn changed that. My back was in agony by 3 a.m. Staff told me to try an extra pillow. The next day my back was completely thrown out. It's now been six days and I am still in considerable pain. The bed is far too soft. You stay at this hotel at your own risk.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. I'm very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we always strive to provide our guests with the best services. I will definitely bring up your feedback during our management meeting to improve our hotel. I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

I once stayed here due to my house being fumigated for termites. The stay was for 2 nights. Lobby, and Rooms were great. Free breakfast also had great food. Plus, its next to a supermarket, and many restaurants for convenience.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Jay for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed your stay while your house was being fumigated. I am also very happy to hear that the nearby restaurants was a plus during your accommodation. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

First time at this Hotel. Staff professional and friendly. Rooms are neat clean and quiet - even those close to the freeway like mine. Breakfast good value as it is included. Several excellent restaurants within walking distance. Excellent WiFi

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Daniel for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the service provided by our staff during your stay. I am also very happy to hear that the nearby restaurants was a plus during your accommodation. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

I like the location where it is easy to access to restaurant and supermarket. The service is excellent very polite and helpful employees. The room is very comfortable and very quiet for a good night sleep.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the service provided by our staff during your stay. I am also happy to hear that the convenient location of the hotel was a plus for you. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

clean is the most important and the hotel did it very well, the location is ok, just near the freeway, you can sign up for shuttle bus to get you to the citadel outlets in the city for free, facilities are fine and nearby you can find a lot of chinese style restaurant

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Dong Hang for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed our convenient location with many different International restaurants to choose from within walking distance and the market. I am also happy to hear that you enjoyed our additional Citadel Free Shuttle service. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

The hotel looks like it has been recently remodeled. It was very nice inside and out. The staff was courteous and professional. Be sure to bring ear plugs as the hotel is in close proximity to the 60 freeway.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Marie for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the service provided by our staffs at the hotel during your stay. With the hotel conveniently located right off the freeway 60, our hotel also offer interior rooms for our guests. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

I always stay in this hotel when I have conference in Rowland heights. Location is convenient, close to ranch 99 market, all the Chinese Restaurants. But be sure that you get an interior room. Standard rooms and business rooms are NOISY!

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Levin for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed our convenient location right off the 60 freeway along with many different International restaurants to choose from within walking distance and the market. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

When we go to Los Angeles, we always stay here. The location in convenience, near the freeway and restaurants. The bed is comfortable like always. The breakfast has options of American and Chinese. We love to have Chinese breakfast.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Jen Ming for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed our convenient location right off the 60 freeway along with many different International restaurants to choose from within walking distance. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

I'd like to begin by saying the bedroom amenities were reasonably comfortable and clean. However; that pleasure was completely overshadowed by the loud freeway I could hear from inside the room. Upon request the staff was willing to change the room to another part of the inn; but they requested an added charge. The new room was only slightly further away from the freeway and the train passed behind it. I declined the new room because I thought that it was unfair for the hotel to charge for something it should already provide: lodging fit for sleep. The cost for a change of room should be for better amenities or a view, not a quiet room.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Serena for taking your time to input your review at our property. I'm very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we always strive to provide our guests with the best services. Our hotel is located right off the 60 highway with being very accessible. We do offer many different room types with different room rate depending on the guest's choosing. I will definitely bring up your feedback during our management meeting to improve our hotel. I want to thank you again for your response, and we are hoping to serve you again in the near future. General Manager Jane Chang

Although located next to the freeway never had an issue with noise during my stay. Staff was very friendly and our room was just excellent, housekeeping did a good job cleaning our room while we were away. Will be staying here more often

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the services the hotel offered for you during your stay with us. I do apologize on behalf of the whole team regarding the noise level, since we are located right off the 60 freeway. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

The hotel has all the facilities and amenities required for a good stay. There's a gym, a pool, comfortable bed, good selection of TV channels, free wifi with reasonable speed. Road noise is not an issue to me during the stay. Maybe is because my room is facing the small road instead of the highway. Buffet breakfast is not bad. They have a choice of chinese or western breakfast. Location-wise, the hotel is close to restaurants and a supermarket. All within walking distance. The hotel has a free transportation service to nearby locations. Nice touch.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Gallen for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the services the hotel offers to our guests. I am happy to hear that you enjoyed the location of the hotel and nearby restaurants as convenience for your stay. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

We come from china. almost back to home when we stay in this hotel. You can speaking chinese if you want and enjoy chinese breakfast everyday. We felt facility hardwear update a lot after sometime. cleaning room. comfrotable beds. In Sat and Sunday. We met mam called Hellen in cafeteria, she guides us how to enjoy usa food in china way. That is so amazing. We will definitely come back again.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Kenneth for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the services our staffs provided for you during your stay and enjoyed our amenities. We are located in a diverse community, and we try to offer our guests items that can make them feel like they are home away from home. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

Hotel is very good with many Asian restaurants close by. There is also a big Chinese supermarket. Hotel has two restaurants for breakfast: one for Chinese style and one for western. This hotel is not for light sleeper because it is very close to free way and you will hear the noise all day round. Hotel is very far away from LAX but there are other small airports around it.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Nina for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the amenities that was provided to you by the hotel which included both our American and Asian style breakfast. I do apologize for the freeway noise being a downside. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

Very clean, comfortable bed, remote control was sanitized, complimentary cookies. Only downside is highway noise -- if you have trouble sleeping with car and truck noise (muted, but still audible) then find another spot

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you James for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the amenities that was provided to you by the hotel. We are located right off the freeway, which makes our location a bit easier to accessible for our guests. I do apologize for the freeway noise being a downside. Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

This hotel has all the amenities (and more)! I can't say enough about the wonderful staff, the excellent room, and the great breakfast offered. Even though this hotel is off the freeway and on a busy street, it was quieter than my 9th story room on the Las Vegas strip. This hotel had more amenities in the room than the Radisson I stayed in last month. I will DEFINITELY stay there again!

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the services our staffs provided for you during your stay and the different amenities. We are located right off the freeway, which makes our location a bit easier to accessible for our guests.Thank you again for your positive response and we are looking forward to serving you again in near future. Jane Chang General Manager

Me and my wife enjoyed our stay very much. Friendly and helpful staff with a smile. Spacious and clean room. Good location with a big mall near by which has shopping and a food court and also courtesy transport. Good breakfast.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed our staff and the convenient location of our property to our near by shopping center. I am happy to hear that the wife and you enjoyed our accommodations. Thank you again for your response and we are looking forward to serving you again in near future. Jane Chang General Manager

Comfortable room with enough space for 4 person. No problem with bathroom. Basic amenities and Chinese and Western style breakfast included. There is free water and tea at the lounge too. The location of hotel is strategic because there are restaurants around the hotel.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the convenient location of the hotel and the surroundings of many restaurant selections. I am happy to hear that you find our breakfast and amenities enjoyable during your stay. Thank you again for your response and we are looking forward to serving you again in near future. Jane Chang General Manager

The property is very clean. The facility is near the 60 freeway and the railroad but it did not impair our sleep or enjoyment of the room. The TV has many channels available which kept our grandson busy while we adults were chatting and taking showers etc. We will stay here again when visiting family in southern California.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you John for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed the amenities we offered in our rooms which accommodated the whole family. It's very warming to hear you will return to our property again when you are in town. Thank you again for your response and we are looking forward to serving you again in near future. Jane Chang General Manager

If you want to pay a little more 114+tax, go here. great location, great rooms, great service. the people at the front are very friendly and will assist you with all your needs. I've stayed there over five times now and never had a problem. FREE WIFI! I love it here! wish I can live here hahaha...

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you James for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am very glad you enjoyed your stay at our property. It's very nice to hear that we have met your satisfaction during your stays with us. Thank you again for your response and we are looking forward to serving you again in the near future. Jane Chang General Manager

We can not find one negative to say about our stay at this Best Western. Would highly recommend it to anyone looking for a place to stay in that area! The staff is professional and helpful. The room is very comfortable. The breakfast offers a wide variety of choices.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Samuel for taking your time to input your review at our property. I am very glad you enjoyed your stay with us and the services we offer for our guests. Its great to hear that you do recommended our property to others. We always strive to provide our guests with the best services. Thank you again for your response and we are looking forward to serving you again in the near future. Jane Chang General Manager

The hotel is right off route 60 and there are lots restaurants near by. The management obviously did a great job, see a lot of improvement comparing to last stay couple years ago. The price is a bit higher for a three stars hotel though. Maybe it's because of the holidays

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. We always strive to provide our guests with the best services. I am glad you enjoyed our upgraded rooms amenities compared to your previous stay with us. Thank you again for your response and we are looking forward to serving you again in the future. Jane Chang General Manager

We had a team function in California in which 30+ team members stayed in this hotel. I am sure I speak for most of the adults. This hotel is located close to the freeway and close to a train track. It wasn't apparent to us that the train track was so close. I wondered why their were ear plugs on the bed night stands. It was because the nose at this hotel prevents a good night sleep. I travel a lot. Clocking 50,000 air miles a year and have stayed in Hampton Inn's, Hyatts, Marriotts, and many other hotels. Staying at this Hotel was the pits! Horrible. If I owned this hotel, I would sell it quick! One of the highest customer service amenity a hotel should off its customers is a good night sleep. There is no way anyone could sleep at this hotel. The train ran all night and day! Horrible. It took away the thought of the nice amenities on the hotel!! Free breakfast, free wifi, etc.... lotion dispensers, 10x mounted mirror, fridge and microwave in room, etc.....I deserve my money back or at least a free weekend stay in any best western hotel of my choice! It would never be at the one on Gale avenue in California!! Never!! Never!!

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Jerry for taking your time to input your review at our property. I'm very sorry to hear that you did not have a pleasant experience at our hotel. Guest satisfaction is extremely important to us and we always strive to provide our guests with the best services. I will definitely bring up your feedback during our management meeting to improve our hotel. I want to thank you again for your response, and we are hoping to serve you again in the near future. Jane Chang General Manager

My bathroom flooded and I had to move out of my house into a hotel for a few days. This hotel was recommended to me and I was reluctant to go there because the area is so congested. I was very surprised at how nice the facility was. The lobby is not that large but nicely decorated. My room was nicely furnished and very clean. The staff in the breakfast room was very nice but front desk personnel needs to brush up on being friendly. When I was checking in the clerk asked how she could help and right in the middle of me talking to her she walked off to answer a question from another guest. How rude!!! If I were not so tired I would have left. Other than that that it was a nice stay.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. I am very glad that our services and cleanliness met your standards during your stay. I do apologize regarding our front desk agent leaving you for another guest during a conversation. We always strive to provide our guests with the best services. Thank you again for your response and we are looking forward to serving you again in the future. Jane Chang General Manager

close to office and convenient, railroad besides but not big issue to me. many chinese tourists in, and counter is able to speak Chinese. restaurant and super market just besides, as well the gas station, but road is under construction which may cause dangerous

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Huniau for taking your time to input your review at our property. I am very glad that you find our location convenient. I do apologize for the road construction nearby. We always strive to provide our guests with the best services. Thank you again for your response and we are looking forward to serving you again in the future. Jane Chang General Manager

This time, I bring my guess from Italy back to stay. As always, service is superb excellent. Mama Jane she is Awesome and the Best???????????????????? Will be back again soon for sure. Room is welcoming. With high recommendation to every one to stay.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Winarta for taking your time to input your review at our property. I am very glad that you enjoyed your stay with us again. I am happy to hear that you would recommend our property to your friends. We always strive to provide our guests with the best services. Thank you again for your response and we are looking forward to serving you again in the future. General Manager Jane Chang

My friend booked the room prepaid on expedia under his name so when I came to check in, I was denied. Front desk asked me to tell my friend to email to the address on a card on the desk to add my name. I took a picture of the card, texted my friend then he emailed. Front desk didn't get the email after 10 mins. I got copied so I showed to them but they somehow still wants the email in their inbox, which they never got. Then they said to email to reservations@bw... not the email address on the card! it's almost 15 minutes now since I got there after a long hot day so I was angry. No apologies and the same snobby guy said he told me to email to reservations@bw... from the beginning! LIAR! that address wasn't even on the name card. What on that card says, sales@bw... His name is Benjamin, and I took a picture of him wearing a yellow badge that says "did we earn your satisfaction give us a 10 on a review". 10? negative maybe.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Jason for taking your time to input your review at our property. We always strive to provide our guests with the best services. I want to apologize on behalf of the entire team regarding your delayed check-in process. To protect our guests, we are required to see a valid photo identification that matches the name of the reservation at check-in. Since the particular reservation was made by your friend on a third party website, it only had one name for the reservation which was your friends name. We needed your friend's authorization to have a different name check-in. Usually, this would be taken care of in minutes, but the particular business card you picked up at the front desk has an email address to our Sales Department, which the office was closed at your time of Check-in; whereas the email could not be accessed during after hours. I want to thank you again for your response we are hoping to serve you again in the near future. General Manager Jane Chang

This is the last night of a 3 night stay. very clean, up to date rooms. Centrally located. Can tell they pay attention to the details. Very friendly staff. It is close to the freeway, but I could not hear it. Wasn't an issue for me. Maybe because the air was on in the room. I would recommend this hotel to all my friends.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Harry for taking your time to input your review at our property. I am very glad that you enjoyed your stay with us. I am happy to hear that you would recommend our property to your friends. We always strive to provide our guests with the best services. Thank you again for your response and we are looking forward to serving you again in the future. General Manager Jane Chang

EVERYTHING WAS AWESOME! We had 6 rooms for a couple of nights. The hotel and staff were amazing with our group, we will be back :)From the bed,pool,breakfast to the helpful front desk- We enjoyed our stay.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you for taking your time to input your review at our property. I am very glad that you and the group enjoyed your stay with us. We always strive to provide our guests with the best services. Thank you again for your response and we are looking forward to serving you again in the future. General Manager Jane Chang

Regardless of the road noisy, this is a nice hotel with a friendly, and professional staff. If your not a sound sleeper you'll want to stay on the opposite side of the freeway. The hotel has been well maintained and recently remodeled.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you Phillip for taking your time to input your review at our property. I am glad you enjoyed your stay with the services our staff provided for you. I do apologize for the noise level from the freeway which did not meet your standard. Thank you again for your response and we are looking forward to serving you again. General Manager Jane Chang

Whenever I am in LA, I do not consider other hotel because this hotel to me is the best! The room is clean, nice size tv, fridge, everything else I needed in a hotel. Definitely will be coming back to this hotel ! I recommend this hotel when you are in town. Either business or leisure, solo or family or couples, you should consider this hotel.

Best Western-Ex... I, General Manager at BEST WESTERN PLUS Executive Inn, responded to this review
Thank you James for taking your time to input your review at our property. I am very happy you enjoyed your stay with us. I really appreciate your loyalty and finds our hotel as your accommodation whenever you are in LA. Thank you again for your response and we are looking forward to serving you again very soon. Jane Chang General Manager