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Best Western Hotel Redondo Beach Galleria Inn, Redondo Beach

4.0/5  - basé sur 364 notations.
2740 Artesia Boulevard, 90278-3314, Redondo Beach, United States - See map
Best Western Redondo Beach Galleria Inn - BEST WESTERN Redondo Beach Galleria Inn - Front Entrance The Best Western Redondo Beach Galleria Inn is ideally located in the center of Redondo Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy clean, stylish rooms, a great free breakfast buffet, and complimentary high-speed internet when you stay at the attractive and convenient Best Western Redondo Beach Galleria Inn, which is adjacent to the South Bay Galleria Mall and just miles from a huge selection of Southern California’s top attractions. Relax comfortably in our certified eco-friendly hotel rooms. Kick back watching cable satellite television and in-room movies, and enjoy other amenities such as coffee makers, refrigerators, and microwave ovens in every room. Upgrade to one of our luxury suites, which include in-room Jacuzzis®, or get some serious work done in our Business Plus Room. Fuel up for the day with our complimentary continental breakfast, which is stocked with breads, cereals, fruit, eggs, yogurt, and Arabica coffee. Soothe sore muscles in our outdoor hot tub, or lounge on our patio. Treat yourself to dinner by choosing from the plethora of nearby dining options, which range from traditional French to elegant Italian and include vegetarian, Thai, gourmet Mexican, and more. This Redondo Beach, CA hotel is at the center of everything. Choose from Sony Pictures Studios, Queen Mary Seaport, Ripley’s Believe It Or Not, Hollywood Walk of Fame, Rose Bowl, Disneyland, Knott’s Berry Farm, Universal Studios, the J. Paul Getty Museum, Mann’s Chinese Theatre, and Dodger Stadium. The South Bay Galleria Mall is adjacent to the property and Del Amo Mall and The Promenade at Howard Hughes are both close by as well. Corporate headquarters nearby include Federal Express, Direct TV, Northrup Grumman, Herbalife, Hewlett Packard, Boeing Corporation, and more. Our professional staff can help arrange sightseeing tours to many of the popular attractions in Southern California. We look forward to seeing you soon!

Best Western

Hotel Redondo Beach Galleria Inn

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 365 guest reviews
NOTE ISSUED
Excellent
106
Very Good
145
Average
79
Poor
19
Terrible
16
REFER TO NOTICE
Business Business
64
Couples Couples
117
Family Family
108
Friends getaway Friends getaway
33
Solo travel Solo travel
32
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice little hidden gem!!!!!!"

5
26/10/2018

Friendly service!!! Very nice clean hotel room!!!! Looks like it was remodeled! Comes with microwave and refrigerator. Comfortable king size bed with lots of pillows. Convenient location close to many, restaurants. Easy access to highway! Breakfast is included. Coffee is great tasting!!! Lots to choose to eat from cereals, yogurts, bagels, toast, waffles etc. Very well kept area! I'm very impressed! I highly recommend it.

bestwesternredondo, Hotel Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Greetings from the Best Western Redondo Beach Galleria Inn Redondo Beach. I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience. I am so pleased to know that you had a wonderful stay with us. Your compliments about the location, coffee, ​and breakfast. Looking forward to welcoming you back to your ‘home' at our Best Western. Sincerely, Hotel Manager.

"Ok for 1 night"

3
29/09/2018

Took us longer to get here from LAX then expected, very awkward route. Check in friendly and top floor room as requested. Smelt fresh and clean. Had a decent sleep and bed very comfortable although not a fan of the small pillows you find everywhere now. Breakfast was ok with some hot items including waffles. We were surprised to see a man come in in his pyjamas and eat breakfast. Some form of dress code would be appropriate I would have thought. No recycling in breakfast room which was disappointing as huge amount of plastic including the wrapped in cling film bread items. Please save the planet! A nice enough stay for 1 night although the area itself is not too picturesque and not really near the beach but the Galleria mall only a few minutes walk away. A nice enough stay but thought it pricey for what it is but expect it's due to the location. A surprise to be charged for CA tourism and RB tourism on our bill.

bestwesternredondo, Hotel Manager. at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Greetings from the Best Western Redondo Beach Galleria Inn. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Godd hotel...not best area"

4
28/09/2018

The area and lobby of this hotel leave something to be desired, however, once checked into my room, I was happy with the space itself. Comfortable and clean room. Did not take advantage of the breakfast, but they do offer one.

bestwesternredondo, Hotel Manager. at Best Western Redondo Beach Galleria Inn, responded to this review
Hello Guest, Thanks for choosing the Best Western Redondo Beach Galleria Inn. Appreciate your feedback and telling us what you liked and what lacked during your stay. We shall work further to improve the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

"Decent for a California hotel"

3
13/09/2018

Service: No "do not disturb" signs available and hotel will clean all towels even if hang them up after use. Staff were nice and friendly when interacting with them.Price: Better prices then most in the area.Location: Pretty central location that makes getting to where you need to go easy. Room: Clean and tidy.Parking: Parking spots are available, and there were more than enough empty spots for me to park.Breakfast: Less selection then many out of state hotels and a small area to eat in. Felt pressured to quickly eat my food so I could make space for other people to sit down.

bestwesternredondo, Hotel Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Hello Guest, Thanks for choosing the Best Western Redondo Beach Galleria Inn. Appreciate your feedback and telling us what you liked and what lacked during your stay. We shall work further to improve the amenities and hospitality. Hope to welcome you again soon, Sincerely, Hotel Manager.

"It was really good"

5
03/09/2018

The place was better than i expected and it was located to near the malls so i could walk or take the bus. the area is very safe. the staff were really nice especially the ones in the lobby. definitely recommend

bestwesternredondo, Hotel Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Greetings from the Best Western Redondo Beach Galleria Inn. Thanks for choosing to stay with us. We are happy that you have thoroughly enjoyed your holiday with us. Thank you for your compliments on the staff and location. Looking forward to seeing you again. Sincerely, Hotel Manager.

"Don't waste your time eating the breakfast"

3
17/08/2018

The room was clean & comfortable. They didn't represent their rewards program at all. Not even a bottle of water. The breakfast was less than desirable.... the bacon was tasteless & thinner than paper & I'm not sure it was real eggs, they tasted like nothing, even the hard boiled eggs were a weird texture with no taste ~ how did they do that?? It was a nice hotel if you aren't interested in eating anything more than a continental breakfast.... pass on the cooked stuff or go out & eat.

bestwesternredondo, Hotel Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thanks for staying at the Best Western Redondo Beach during your recent visit to our area. We appreciate your review and the observations both positive as well as negative ( the breakfast) They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"Nice updated hotel!"

5
03/08/2018

Very nicely updated hotel, only negative was the window air unit that blows directly on a person in the bed. Very nice staff, breakfast was decent, nice area, fridge and microwave in room, pool and jacuzzi also nice.

bestwesternredondo, Hotel Manager. at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thanks for staying at the Best Western Redondo Beach during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"The best of the best"

1
23/07/2018

I always stay here when I go to the redondo pier I will not go anywhere else great rooms great breakfast awesome customer service at all times billy & Candace always make sure my stay is very nice and comfortable I shall return

bestwesternredondo, Hotel Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at our hotel during your visit. Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"An OUTSTANDING hotel in a great location!"

5
16/06/2018

I truly love staying here. The staff is OUTSTANDING! The location is convenient & centralized and the facility is very well maintained. It's only a few exits away from LAX and a couple of miles to the beach. Excellent restaurants in the area & lots of shopping. Rooms are clean, the wifi is fast & free, and the staff is outstanding. I also love the waffles at breakfast. I will return again & again.

bestwesternredondo, Webmaster at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our convenient location. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely Hotel Manager

"Recommended this place"

5
10/06/2018

Room was clean, rates were best in area.Manager was super nice and accommodating. Would stay again if ever in the area. People who run this place were very helpful when we came in very late at night they welcomed us. Conveniently located. Don't miss this place.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Barista B, Thank you very much for providing a Trip Advisor review with regards to your recent stay. It was truly our pleasure meeting your hotel needs, have a wonderful summer.

"Great location and room was perfect!!"

5
29/05/2018

We stayed 2 nights for a family getaway over Memorial Day weekend. Arrived on a Sunday and checked out Tuesday When we arrived the only issue is I have when I get told “you booked through a 3rd party”. I book through a 3rd party cause it's usually 20-30 bucks cheaper. Other than that the stay was great. The rooms were big, comfortable and the beds were perfect. Thank you again best western

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you for letting The Best Western Redondo Beach Galleria Inn meet your hotel needs for Memorial Day Weekend. It brings music to my ears to hear that you enjoyed our rooms and beds. Thank you and we look forward to welcoming you again!

"Outstanding in every way"

4
17/05/2018

Quiet room, away from the street side. Third floor was quietest, elevator very large and reliable. Housekeeping excellent and all staff friendly and conscientious, many smiles. Clean and stocked well. Appreciate sink and dressing area separated from shower and toilet. Management commendable and concerned about client comfort. With limited grounds, there was nice landscaping and flowering plants. Breakfast adequate and well stocked, kept clean and picked up by staff. Food to go encouraged. Convenient to shopping, restaurants and major streets, Interstates. Could not have been more pleased. Best Western should send commendable citation. Compared to nearby hotels, very reasonable rates.

Lance P, Public Relations Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Robert B, Thank you so much for reviewimg The Best Western Redondo Beach Galleria Inn. It is always my staff's pleasure accomdating to our guests, and we looking forward to seeing you in the future!

"Good value for money."

4
07/05/2018

Usual BW standard ,good bed,good check in etc.Only downsides were A. older style Motel with outside corridors.B. washbasin in bedroom not bathroom.Otherwise could not fault the hotel.Ample food available for breakfast and although breakfast area was rather small trays are available to take food back to room.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear calspickman, The Best Western Redondo Beach Galleria Inn would like to thank you for your Trip Advisor Review! Our staff takes pride in fully satisfying our guest's lodging needs. Once again, thank you so much and we look forward to meeting your lodging needs in the future.

"Probably will stay somewhere else in the future."

3
21/04/2018

To be honest it wasn't terrible but with in 10 minuets of checking in and getting to our room there was a cockroach crawling up the wall. I come from a cooler climate and am just not use to bugs maybe. But I had the ebby jeebys for the rest of our stay. It was pretty late and there was a construction crew staying there for the night and they were being pretty loud which of course is not the hotels fault but they could have/should have for the sake of other guest asked them to at least go into their room instead of hanging out on the balcony. Parking was free but since it is limited space we had to park at the next parking lot. Not super inconvenient but when you add up all the other annoyances it was just enough. There are many places to stay in LA. Probably will not be staying here again.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you very much for your detailed review and feedback. I would like to apologize for the noise issues with regards to the constuction crew, I am truly sorry for the noise issues and the parking issues as well.

"great experience"

5
09/04/2018

We were very pleased with the facility, location was great for us. The front desk was very hospitable and helpful. The room was clean and amply supplied. the grounds were clean and blooming flowers had been planted . The rooms were off the street and were quiet. Great stay!

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you for your loyal busines and feedback, your input is highly valued, and I am happy to know you enjoyed your stay!

"Our home in Redondo Beach"

5
04/04/2018

We enjoy staying here as it is clean , comfortable and everyone has been nice and helpful. We always enjoy our stay and feel welcomed and safe here.Wifi is free and adequate. Breakfast great also. When we don't have time for breakfast or we know we have a long day ahead they provide a snack bag in office! laundry facilities also available

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Abuelos07, Thank you for reviewing you recent stay at our property, Our staff takes pride in providing exceptional customer service, and I am pleased to know this is the case with your stay. Once again, thank you so much and we look forward to meeting your hotel needs in the future.

"Comfortable and clean"

4
26/03/2018

Stayed here as our base for 4 days in LA. A lovely clean hotel. The beds are comfortable with enough comfy pillows as well. The room itself with 2 large double beds was big enough for the 3 of us, two adults, 1 child. Even if there were 2 children, it would be an ok size. Bathroom is clean and the shower pressure is good, Although getting use to the basin outside the bathroom got a bit of getting use to. But totally ok. Staff were very friendly and the check in was pretty easy. Can hear outside guests every now and again. It was about 40mins from Disney and about 45 mins from Hollywood. Was good staying in the middle to everything.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Nicole L, Thank you for taking your precious time to review your recent stay. Our guest's feedback and experience is the most important factor in displaying rather or not we can meet our guest's hotel needs. Thank you!

"Great stay at Best Western Redondo Beach."

5
26/03/2018

We love stay here with our family , and on weekend getaways. Hearty breakfast clean rooms friendly employees . Great location. Room very clean and comfortable . Really enjoyed stay. Great beach access and close to lots of restaurants.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear refugi0c2014, Thank you so much for reviewing The Best Western Redondo Beach Galleria Inn. I am pleased to know that your stay and the area. It was our pleasure meeting your lodging needs!

"Paper thin walls and fridge that wakes you every 30 minutes"

2
11/03/2018

We made a last minute decision to stay at a hotel in Redondo. We have really never gone wrong with Best Western until now. Our late check in was fine. I previously asked for a quiet room since we were traveling with a little child, but that wasn't given to us since the walls are paper thin. I heard the upstairs guests walk a cane back and forth on the floor. They guest were speaking softly, but I could hear their conversation through mumbles. Then, I heard someone take a shower at 2:30am. Hearing the quiet conversations were not as much of a bother as the noisy, loud, rattle, and bag of the mini-fridge in the wooden cabinet. It woke me up every 30 minutes. The mini-fridge was so loud that kept thinking someone was trying to bang on the wall or open our hotel door. Not the best. We won't be staying here again.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you very much for your Trip Advisor review. Please accept my apology for the various inconveniences you endured during your stay. I am sorry we could not fully meet your hotel needs, and your review will be shown to ownership so we can improve our facility.

"Very disappointing "

2
09/03/2018

This is a rather old fashioned and dated motor style inn with external bedroom doors. Had we arrived earlier and had not had a 12 hour flight we would have considered changing the hotel. The bedroom was clean but dated with a lack of good soundproofing. There was a free breakfast which was served in the ground level in a very small room. The crockery and cutlery were plastic and whilst there was a fair selection of breakfast items the room was not a great place to eat in. Service ranged from good to poor depending on the staff. I would certainly not return here.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you very much for reviewing your recent stay at The Best Western Redondo Beach Galleria Inn. I would like to apologize for our facility and staff did not fully meet your lodging needs. Ownership has seen your review and the proper improvements to our facility and staff will be executed.

"Paper thin walls"

2
06/03/2018

I've never stayed in a hotel with so little soundproofing. Stayed there 2 nights and barely slept. The room to the left of us had occupants who talked most of the night and it was as if they were in the room, their alarm clock also went off at 4 am and it woke me up. The guy to the right of us coughed all night and it was as if he were in my bed. The people in the room above us were practicing their dance moves I assume. I would not stay here again. On the plus side the rooms were clean, staff polite and friendly.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you very much for your review. I would like to apologize for noise disturbances that you experienced during your stay. I am sorry for these noise issues, and your review will be shown to upper managment as well as ownership so the proper improvements are made.

"Great Staff - Older, Remodeled Hotel"

3
04/03/2018

We stayed here for 3 nights and selected it based on reviews and its location. The staff was outstanding. Everyone was extremely customer service oriented and friendly. The front lobby person was very helpful on our arrival and gave us some recommendations for dinner. The staff we met at breakfast were also great. The room was very clean. It's an older, remodeled hotel so does not have some of the amenities we usually see at Best Western. The lobby is extremely small, and is locked late at night with a window to interact with the staff, though one staff member let us in when we had some questions. There's no restaurant on site - but there are restaurants within walking distance (a couple of blocks). It's in a noisy area and all rooms face the outside/street so you can hear some traffic and very noisy when people are walking and talking outside. The first night there were a few people walking between each other's rooms and smoking outside the rooms which was not pleasant to walk past. It was a little noisy but quieted down later in the evening. While the room was very clean, there are a few items we were disappointed with. The air conditioning/heater unit was extremely noisy and rattling going off every few minutes - it was nearly impossible to sleep the first night. The second night I used my ear buds and turned on some white noise type of sounds to help drown out the air conditioner noise - it helped! The water handle in the shower appeared to be installed incorrectly — you could barely get warm water if you turned it all the way to the bottom. There were very limited channels on the TV, and the bed was not very comfortable. We appreciated the staff though and the breakfast in the morning was good - similar to other Best Westerns.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you very much for your review, with regards to your recent stay at The Best Western Redondo Beach Galleria Inn. Please accept my apology for the noise disturbance,AC/Heater noise as well, and shower handle. I am truly sorry you had to experience these problems. Your review has been shown to Upper management as well Maintenance to ensure this does not occur again.

"Great place"

5
05/02/2018

Enjoyed my travel. Convenient and close to transportation and shopping centers. Would highly recommend to family and friends. Great price for the closeness to the attractions that are in Southern California.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you so much for your business and TripAdvisor feedback! It was our pleasure and we hope to meet your hotel needs in the future.

"New Zealand visitors"

5
03/02/2018

Excellent location. Family friendly location, near a mall and near places with great dining options. Best Western had excellent breakfast options, great to wake up and grab a coffee down stairs and not have to leave the hotel. Staff were friendly and helpful.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you very much for your feedback and review!

"Exceptionally clean and comfortable"

5
08/01/2018

Nicely updated rooms, the manager Candace Wadman is very professional and caring. I arrived at 9:00 a.m. after disembarking from a cruise and she was able to immediately find a room for me. The beds are very comfortable. Breakfast was varied and I think its the best cup of coffee at a hotel that I have ever had!!

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear HildaM555, Thank you very much for your business and detailed Trip Advisor review. It was our pleasure servicing your lodging needs. Thank you and we look forward to meeting your hotel needs in the future.

"Christmas vacation"

5
03/01/2018

You made our vacation vest vacation in a long time . Everything was fabulous the continental breakfast was one like I've never seen before beautiful and so fulfilling . The beds in the room were great and very comfortable . We will be back

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear darleneethelh, On Behalf of my staff, I would like to thank you for reviewing your recent stay. Thank you so much and have a wonderful New Year!

"Excellent customer service"

5
21/12/2017

The front desk manager Candace is awesome. She truly does care about the hotel and the guests. She goes above and beyond without looking to be rewarded. She seems to always know what's going on with the hotel which is good. This means she runs a tight shop and everything runs smoothly. The other person we worked with was great too. Noe was extremely nice and inviting. Would stay here again.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you very much for your Trip Advisor review, It was our entire staff's pleasure meeting your lodging needs. Thank you!

"Modern Rooms and Solid Breakfast"

5
21/12/2017

Very reasonable price for updated rooms with comfy beds! Complimentary breakfast daily with great variety. I stayed multiple nights for business and will definitely return and would highly recommend to anyone looking for a hidden gem in the South Bay!

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you very much for your business and TripAdvisor Review. We are pleased to know that you enjoyed your stay!

"Nice quiet spot"

4
20/12/2017

I would recommend this hotel it's nice and quiet. Breakfast was pretty decent. Check out time was a little bit early. I believe there's a mall nearby and there's a couple restaurants to choose from. We had a pleasant time staying here we probably will return if we're ever in the area and need a place to stay.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Julio M, Thank you very much for your feedback and business! I am pleased to know you enjoyed our facility and the local restaurants.

"Good spot to stay in Redondo"

4
15/12/2017

Overall Services was great my girlfriend and I stayed here one night. The experience was pleasant even though the bed was a little hard. She went down for breakfast in the morning and came up with some pretty good waffles so that kind of made it up.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Julio M, Thank you very much for your Trip Advisor review, your feedback and business is valued. Thank you!

"Great Value"

5
01/12/2017

Great staff,clean rooms.Breakfast was well stocked,cooked.Safe area. Business traveler,would book here again.Not far from freeway access.No noise from street or surrounding business.Walk to several eateries.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you for your valued business and Trip Advisor feedback!

"Very good experience"

5
26/11/2017

Hotel is clean and well-appointed. Room was comfortable, parking close to rooms. Very good breakfast with good variety of food items and kept clean. Free internet worked well. Fairly quiet considering hotel is on a busy street near a busy intersection.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Dan29942, Thank you so much for your loyal business and feedback. It was our pleasure meeting your hotel needs.

"Grandma "

5
02/11/2017

We've stay here at least three times this year on family business. This location is conveniently located near a Mall, movie theater and several restaurants. The hotel offers an excellent free breakfast buffet, daily snacks and hydration station at front desk and has a heated Spa pool

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Karen K, Thank you so much for your review and business!

"nice place to stay for a reasonable price"

4
26/10/2017

the hotel is located in a quiet ( for L.A. standards ) area and it felt like a safe area too. The room was clean and the breakfast best werstern standard. Easy access to the 405 freeway. Good place to stay to explore L.A.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you for your detailed Trip Advisor review. I am happy to know our location was convenient for your stay!

"My stay at Best Western Galleria"

5
24/10/2017

This was a great place to stay and not over priced. Breakfast, room, and price made our stay a real pleasure. We will certainly book here again. We stayed in Manhatten Beach last year for twice the price but half of the value

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, My staff would like to thank you for your review and business. We are always here to meet your hotel needs.

"Good hotel for the value."

5
23/10/2017

Best Western has done a great job upgrading their brand. The rooms are nice, they serve a great hot breakfast, and many of them have a pool and fitness center. I will look for Best Western wherever I travel.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you so much for your Trip Advisor Feedback and loyal business.

"I expected a lot more"

3
14/10/2017

I booked this hotel based on reviews that the rooms are "updated." I hope I was given a room that is yet to be updated because the room was dark, stuffy and smelled like a former smoking room. Being next to the stairs made for a constant noise of people going up and down. The AC is incredibly loud. Beware that if noise is an issue for you, these rooms are not quiet, both from street noise as well as noise from your neighbors. On the plus side, the staff is nice and the WIFI is excellent. Parking is easy as well.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear KcPlaza, Thank you for your feedback and review. I would like to apologize for the room smelling as well the noise disturbance. I am truly sorry about these inconveniences.

"Nice Staff, but business travelers beware"

3
09/10/2017

Great breakfast, nice staff. Spacious room. However, hotel had decided to remove from all the rooms a desklamp that had very nice lighting for working at the desk as well as multiple outlets and usb ports. They replaced it with a single bright "spotlight" type desklamp with only 1 outlet and lighting that hurts your eyes when you use it. Very bad decision on mgmt's part, and one I cannot understand at all. Any Hotel should know that more easily accessible outlets on a work desk are an absolute necessity for any business traveler today, as well as comfortable lighting to work.

Lance P, Guest Relations Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you so much for your review and feedback!

"Best Western Redondo Beach Galleria Inn, Redondo Beach, CALIFORNIA"

4
07/10/2017

Very quiet hotel and our room was very clean, all of the staff were very helpful and nice. Hotel was being being updated. Redondo Beach CA is a really nice area to stay at. Lot of area business were to our liking also. Hotel was in a good location of several attractions we were going to.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you very much for your review and feeback!

"Good overnight stay handy to airport"

4
06/10/2017

Stayed here for 1 night after flying in from Australia and wanting to fly out again next day to Washington. Staff were friendly and helpful checking in. The location is handy- only 10 minutes from the airport. The room was nice and spacious, the bed very comfy, the air con worked well- not noisy could sleep with it on all night. The location itself was quiet, hardly any street noise and had plenty of free parking. The room had a safe for valuables and a larger size fridge and microwave. The free internet worked well plus we were even able to print our boarding passes for the next flight. TV worked well also. The hotel is walking distance to a large shopping mall with a food court – we bought some nice take away Asian and reheated it in the microwave in our room. There is also small general store close by with the basics nearby, including wine and spirits. Didn't get to see the included breakfast as we left for a very early flight. Would stay here again and recommend to others.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you very much for your detailed review! We appreciate your feedback and look forward to meeting your hotel needs in the future.

"Good value in an area of more expensive choices"

4
20/09/2017

Good value for the money in an area with more expensive choices. Gets the basic requirements correct. Good condition rooms, clean, working internet, adequate (if not great breakfast). Thats all I expect and require. Would stay there agin

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you for your feedback and review. We appreicate your business and hope to meet your hotel needs in the future.

"Handy place to stay"

4
20/09/2017

This hotel is a handy place to stay in North Redondo Beach. About 3 miles from Hermosa Beach it has plenty of parking space and restaurants in the area. The Thirsty Club across the road is a good place to get a beer or a cocktail.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, On behalf of my staff, I would like to thank you for your Trip Advisor review. Our guest's feedback gives our staff a clear understanding of what our customer's experience is like. Thank you and we hope to meet your loding needs in the future.

"Torrance Decent Option"

3
16/09/2017

Nothing spectacular about this motel (the structure is one that is a traditional motel). The room was functional and clean. Staff was pleasant. Skipped breakfast - did not looked very appetizing I have seen better but is not bad, about average fare offered by these type of property. I was out visiting with family from dawn to dusk and not sure what amenities i.e. swimming pool, this property offered so can't comment. At approximately $150/night booked less than 7 days in advance was a decent value and in mid-price range amongst competitors in its class.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you for your feedback and for sharing your loding experience. We appreciate your business and hope to meet your hotel needs in the future. Thank you!

"Nice amenities and service poor location"

3
15/09/2017

I blindly booked this hotel through Hotwire and selected Hermosa Beach as my destination. This hotel is located in Redondo Beach. It is also located on a very busy street (Aviation Blvd). It is very near a mall and restaurants so it is convenient in that respect but I was hoping to be closer to the beach.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear 558mollyg, My entire staff would like to thank you for your Trip Advisor review. I would like apologize for not fully meeting your hotel needs. Once again, thank you for your business and feedback!

"Great Location to 405"

4
22/08/2017

Stayed here recently for 4 nights.. Comfortable Bed, Decent Shower, AC was cold.. Morning breakfast was spot on, front desk was very helpful, parking lot wasn't too full.. 10-15 minute drives to either Redondo or Hermosa Piers. Everything you could ask for. Would stay here again..

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, My entire staff would like to thank you for your detailed review and business. It was our pleasure meeting your hotel needs and we hope to see you in the future. Thank you!

"Good, clean hotel"

3
21/08/2017

Stayed here since it was a close drive to LAX (approx. 15 min). Clean rooms, free breakfast & wifi. No pool, hot tub only. Staff we encoutnered were friendly. Close to the Galleria Mall & a great fish taco place across the street.

Lance P, Guest Relations Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you for your Trip Advisor review and loyal business. Your feedback is highly valued and are pleased to know you enjoyed your stay. Thank you!

"Mixed bag, but great internet"

3
07/08/2017

This hotel has important good and bad points. First, the good: - Internet connection is great—frankly, the best I've experienced at any hotel in any price level. - Conveniently located to freeway, South Bay, L.A., shopping. - Plenty of free parking. - Reasonable rates for the area. - Good array of free breakfast items, though breakfast area is often crowded. - Clean. - Free Los Angeles Times (better than USA Today). Now, the bad: - Air conditioner has no fan setting, so it goes on and off, literally every couple of minutes, all night. We got very little sleep—we tried turning it off altogether the first night, but the weather was very hot, and the room quickly became stifling. - Inside of our shower curtain was dirty—little gray spots—though everything else was clean. - Limited TV channels—no MSBNC, HGTV, Food Network, Bravo, etc. - Bed was somewhat hard. - Noisy area, though we brought a sound machine, which helped (not enough, though, to drown out on-and-off air conditioner). - Housekeeper called at 9:30 in morning, despite do not disturb sign on door, to ask when we'd be leaving so she could clean the room. Not a biggie, but annoying, and we could have been asleep. - No bathroom in lobby or breakfast area, which can be an inconvenience. Overall, we'd only stay here again if reliable, fast internet was our priority (which it was on this trip)—truly excellent. Otherwise, we'd look for something quieter and without the air conditioner problem so we could sleep undisturbed, though we might end up paying more for it.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you very much for your feedback and detailed review, We are grateful for your input and will use your review to improve our facility and service.

"Room condition"

2
30/07/2017

Unsatisfactory of the noted dust in the vanity area and was not cleaned. The electrical outlets were not functioning on both side of the wall in the vanity area. The breakfast room seems to be a bit small to accommodate the number of rooms of the establishment.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you for your Trip Advisor review, On behalf of the entire staff I would like to apologize for the electrical outlets not working.

"Great service"

5
28/07/2017

My friend and I had an early arrival and they let us check in early and even upgraded our room for free. The cleanliness of the room was great and the awesome service made the stay so much better. I would love to stay again.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you for your feedback and business. It was our pleasure meeting your hotel needs!

"Nice Motel, clean and friendly staff."

4
09/07/2017

Very clean rooms and good hot breakfast; free parking. Not far from beaches (~10 min drive) and much cheaper than the close beach area motels. Only negative: just a Hot tub, no pool and hot tub closes early so we couldn't use it at the end of the day.

Lance P, Guest Relations Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you very much for your review and feedback. Have a wonderful summer and we hope to meet your hotel needs in the future.

"Great hotel experience"

5
06/07/2017

I enjoyed staying at this hotel. It was very nice , clean and spacious. I enjoyed using the jacuzzi as well. I would come back to this hotel. It felt like I was on vacation and I liked the amenities this hotel had to offer.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you so much for your Trip Advisor review, the entire staff is pleased to know we fully met your hotel needs.

"Great location, quality and service"

5
05/07/2017

We are extremely satisfied with the quality of the location, room, food and service. However, this survey is way too long and redundant. Very annoying and I promise I will delete your next survey before getting involved with this timely nonsense. I suggest your marketing department revamp your survey in the future and consider the time involved with your customers. I see NO reason why this section had to filled out in order to submit.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear keithsA118LM, Thank you vey much for your feedback!

"Excellent Service at Best Western Galleria Inn"

5
28/06/2017

Excellent staff, very attentive. Manager, Candice excellent customer as well as receptionist Billy and Custodial/maid Karla. Rooms are always clean and in exceptional condition (please keep up the good work)

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you very much for your feedback and review, we greatly appreciate your business! Please come back soon and have a pleasant summer.

"Outstanding hotel, good service, extra clean rooms & great location!"

5
16/06/2017

This hotel has become my home-away-from-home. The rooms are sparkling clean, the location is convenient to everything (including LAX) and the staff is OUTSTANDING! I can't say enough positive things! I am a regular traveler & this is by far my favorite hotel worldwide. My highest recommendation!

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Tricia A, On behalf of the entire staff, I would like to thank you for your Trip Advisor review and your long term business. Your experience and satisfaction is our ultimate goal! Thank you!

"BW Redondo Galleria Inn"

4
11/06/2017

Great place to stay when visiting Cali. The location is close to the airport, beach and shopping. Staff is great and housekeepers kept our room nice and tidy. Breakfast was nice. More variety than I expected.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear vickilynnk2017, Thank you very much for your feedback and Trip Advisor review. Your satisfaction, is our ultimate goal and the entire staff if happy to know we met your goal. Thank you!

"Clean and comfy"

5
10/06/2017

I've been doing a lot of traveling for work assignments last 2 to 3 years and have realized that I can always count on Best Western hotels. This hotel in particular has just remodeled rooms with nice clean carpeting and comfy beds. Location is great being close to beach and Gallaria shopping center almost next door and restaurants within walking distance.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear 222zachf, Thank you very much for your feedback with regards to your recent stay! Please come back soon, and let us meet your lodging needs.

"Great Value"

5
28/05/2017

In my opinion, its the best value in the South Bay. Close to freeways and beach. The staff is friendly, the rooms are clean and there's a hot tub on the premises to unwind in. There's a Mexican place on the corner, Baja. Not much in the way of atmosphere, but notice the line out the door. There's reason for that. Walk across the street. You'll be glad you did.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, The entire staff would to thank you for your loyal business and insightful Trip Advisor Review! It was truly our pleasure meeting your hotel needs. Please come back soon!

"Two different people entered my room in the middle of the night"

1
27/05/2017

Bad: Apparently there must have been some kid of mix-up as two different groups of people gained access to my room in the middle of the night. Luckily we had placed the lock bar across the door so they couldn't make it all the way in. I should have called the front desk after the first episode but figured after the first couple returned to the front desk, they would have taken notice the room was occupied. Second encounter came around 1:00 AM and awoke my wife and I both. As I was in a dead sleep I didn't realize what had happened until our phone rang shortly thereafter. We both had problems sleeping the rest of the night. Upon leaving the room in the morning our key cards no longer worked as they had been deactivated. In the morning we brought this to the attention of the front counter staff who indicated they could do nothing except offer an apology since we paid with points. Points which are gained by being loyal to the Best Western brand which prides itself on the experience it offers its customers during their stay. Good: Rooms were clean and located close to the Airport. Front counter staff seemed friendly but had their hands tied in resolving my issue. Continental breakfast was good, checkout was fast and easy.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Jay W, On behalf of the entire staff, I would like to apologize for the all the of the inconveniences that you experienced during the duration of your stay. I am truly sorry about this, and the entire staff will see this review and the proper actions and well as training shall be conducted due to this.

"Outstanding and Helpful"

5
26/05/2017

There are just a few words needed to describe our stay at the Best Western Galleria in Redondo Beach. Professionalism, Respect, Care, Understanding. The Manager, Candace, was outstanding in how she treats the clients that register to stay there, and her staff and housekeeping crew are outstanding and caring in everything they do.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear leviq2017, Greetings from our entire staff, it was truly our pleasure meeting your lodging needs. Thank you once again and please come back soon.

"Staff was so great and cared about us having a great experience!"

5
24/05/2017

Great location and room was very nice and a great value for the price. Room was very roomy and well maintained and the staff again was so friendly and nice and really cared about us having a pleasant stay.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, On behalf of the entire staff, I would like to thank you for your Trip Advisor Review and for your loyal business. Please come back soon!

"Value for money"

5
24/05/2017

Spent the last four days of our trip at this place and was pleasantly surprised by the side of the room - pretty big after some of the places we had spent the previous fortnight. Staff were excellent and really helped us out on our first night late arrival. Breakfast was really good and they have a great coffee machine. Would definitely stay here again.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear AlandSueMac, Thank you very much for your review, It was completely our pleasure meeting your hotel needs. Please come back soon our coffee and breakfast is waiting for you!

"Redondo Great Value Hotel"

4
25/04/2017

Great hotel ,great value but a bit far from the beach otherwise perfect, Macys around the corner and a short drive to Hermosa pier and beaches,the area is a bit busy and not much around except car repair shops so you have to drive to the coast before you hit the nicer spots

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you so much for your Trip Advisor review. Our customer's experience and satisfaction is imperative in letting us know we are doing our job. Thank you!

"Good stay"

4
24/04/2017

Excellent stay. The hotel is nearby LAX airport. After a short drive we arrived. We had a clean room, good bed and good breakfast. Only the breakfast room is small and there was not enough place so we took the breakfast to our room. The rooms are very noise, we had a room at the groundfloor and the guests walking and shouting at midnight were to easy hear and I tried to sleep. So look for a noise less chamber.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Best, Thank you very much for your feedback and review, we greatly appreciate your input and business!

"Too bad the early check out"

3
03/04/2017

Too bad the early check out my only concern is that the check out WhatsApp 11 AM and is that for people when they want to sleep more than they used to so she'll be a great idea to have a check out around 1 PM

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you very much for your feedback and your insight! We appreciate your business and insight.

"AAA+"

5
25/03/2017

You your ever staying Redondo Beach this is the place to stay the people are 10+ they have all new furniture and the breakfast is the best around I've stayed in a lot of the hotel in the area and none of them compare too this hotel

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Greetings glen351, Thank you very much for your Trip Advisor review. It was our pleasure meeting your hospitality needs. Once again, thank you and we hope to see you in the future.

"Great location but"

3
12/03/2017

This is the second time we've stayed at this location and will most likely be the last. The staff was friendly and the rooms were clean but it just fell flat this trip in the amenities department. We had problems with keys, lack of furniture, paint odor, no extra hangers, poorly constructed parking exit, occasionally noise issues, lack of a pool and the like. Artesia is a very busy roadway but offers proximity to shops, restaurants and other services.

Lance P, General Manager at Best Western Redondo Beach Galleria Inn, responded to this review
Dear Terrbear2014, Thank you very much for your detailed review and feedback, I would like to take this opportunity to apologize for the various issues you endured. Your review will be shown to each department of our staff, to endure this does not happen again.

"Better inside than out"

3
01/03/2017

The Best Western Galleria has a small mediocre lobby , not very impressive. The hotel clerk was friendly but did not know the surroundings very well. We were given a room on the 3rd floor, the outside could certainly use an upgrade and at the least a good cleaning or a coat of paint. Once inside our room things looked up, the room was very clean, beds very comfortable and the linens very crisp and smelled nice and clean. The Keurig coffee pot was a nice surprise and the towels were large and soft. Breakfast is standard hot fare with eggs, sausages, waffles, breads, bagels and fruits and cereal, and filled as needed. There is a tiny pool outside of the front lobby not to walk around it. They have lots of parking and are on a main road.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear DickV682, Thank you very much for your detailed review of your recent stay. We are grateful for your insight as well as business. Once again, thank you for your loyal business!

"Best Choice for value"

5
20/11/2016

I stay here 10 day every three months for business. I spend 2 years looking for my home away from home before I stumbled on this place. The staff are great, it's centrally located, and the rooms are clean and have been redone in the last few years.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Guest, Thank you so much for your loyal business and review. The entire staff enjoys meeting your lodging needs and we cant wait to see you again. Thank you!

"Great Value"

4
01/11/2016

Very good find, clean/updated room, lots of great breakfast choices including greek yogurt and soy milk available! Front desk had complementary bottled water available for guests. Not to far from the beach or LAX which was our goal. Would definitely stay again!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear cosamantha79, Thanks so much for your business and feedback. We are happy to hear that you enjoyed the greek yogurt and soy mile. We hope to see you soon!

"A good find"

5
25/10/2016

We were pleasantly surprised at how nice this hotel is. The area isn't the best, but the hotel itself is very good. The staff were excellent and very helpful. A lovely young lady got us into our room nice and early, we had arrived straight from a cruise and had all our cases etc so we're very pleased with the early check in. Noe, who took over the desk later on was more than happy to Google public transport for us so that we could catch a bus to the beach for the afternoon. The room itself was really large and had a fridge and microwave, also it was lovely and clean. The hotel doesn't have a pool but had a large hot tub that we enjoyed as the sun went down, there were also little tables and chairs around the hot tub were we sat for a while in the evening. I would definitely recommend staying here if you are in the area, it's just a short $1 bus ride to the beach

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Sun-SeekerCalgary, I would like to thank you for your Trip Advisor feedback and review. It was the entire staff's pleasure meeting your lodging needs. Thank you!

"Visit on our road trip"

3
22/10/2016

This place is in a really awful position and looks nothing like the picture shown the rooms are dark and have no views. It's not a safe place to stay of a night you cannot go walking it just didn't feel safe. The shopping mall that is so close isn't. It's a fair walk away. There's no bar close so you can't both go out for a drink. There are no safes in the room they have a safety deposit box in the front. Did not like that. The best westerns in England are usually of really good standard this just did not cut it for me. Saying that the complimentary breakfast offered a lot and was great and the staff were really friendly. The cleanliness of the rooms are not in question. They were really clean. I really feel this needs a complete overall. It was a disappointing stay.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Customer, Thank you very much for your recent stay at our property. Your feedback and insight is greatly appreciated. I would like to take this opportunity to apologize for the safety issues you experienced. Your review will be shown to ownership to make sure the correct training and improvements occur.

"Good value for that close to the beach cities and if you like shopping"

4
20/10/2016

This hotel is tucked alongside the Galleria so if you like to eat, shop, or watch a movie this is a great place. What really made a difference is that it is the very first place we stayed that called and asked if we needed anything because we had the Do Not Disturb sign up for our entire two day stay. The breakfast isn't spectacular but we did enjoy the omelet-style eggs versus scrambled. The potatoes were dry and not seasoned so ketchup came in handy. The bed was wonderful. The bathroom porcelain sinks and tubs have been re-sprayed because this is not a new hotel. It is close to the Artesia 91 freeway and not too far from the 405 freeway. You could hear traffic but that is to be expected at the intersections of Hawthorne and Artesia Boulevards.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Kimpia, Thank you very much for your review of the recent stay. Your feedback and feedback will help us improve our overall service and product. Thank you!

"Nice location and room"

4
13/10/2016

Good location - close to the beaches, restaurants, mall and a huge cinema. Good staff. Nice bed - but the TV sucked - channel line up and no HD. Could use a bigger size as well. Shower was powerful and the room and towels were clean. I like that it is an outside hotel where you are in control and don't need guests to use elevator key access and all that new crazy stuff. Internet fast but never tried the breakfast. The whirlpool was OK - small but did it job.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Spencertraveller, Thank you very much for your review and business. I would like to take this opportunity to apologize for the TV and channel lineup. Your feedback is vital to us fully meeting your lodging needs. Thank you so much, and this review will be shown to upper managment and ownership as well.

"Best Value out there"

5
19/09/2016

I've been staying here for business 40 nights a year (10 day's each quarter) for 2 years now. I've spent lots of time previously, looking for a clean room in a safe area to stay. After much trial and error, I came across this place and was really surprised and how great it is for the money. Wonderful staff, clean updated rooms, hot tub on the property and breakfast. I was staying at the courtyard Marriott and this BW property was much nicer and a better price. The staff is great and the location is close enough to the beach and freeways, but without all the noise. Parking is a little tight but there's overflow parking right next door. One ask, would be to have a workout room. Having said that, I love the place. It's my home away from home.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Todd S, Thank you so much for your Trip Advisor review. We grealy appreciate your business, and it was our pleasure meeting your lodging needs. Thank you so much and we hope to see you soon.

"Pleasant stay"

5
16/09/2016

This is a very pleasant place to stay. Clean, quiet and well equipped. Close to the beach and waterfront and amenities. The rooms were clean. There is plenty of parking. Local shopping mall is close by as well.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear DavidRG2013, On behalf of the entire staff I would like to thank you for your TRIP ADVISOR review. Your feedback and business is appreciated. Once again thank you for your review. Have a great day.

"Good value"

4
12/09/2016

Stayed here one night on a lay over. About a twenty minute cab ride from LAX. We had a good room and the staff was friendly. Good value. We visited the pier on Redondo beach for a seafood diner (15 min by cab). Too bad we could not change the time of our cab ride back to the airport early in the morning, especially since then the cab finally ended up showing up late. Lesson don't order the cab until you need it...

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you so much for your recent business and for reviwing our facility. We greatly appreciate your business and I we hope to see you in the future. Thank you!

"Holiday getaway"

5
08/09/2016

Good place to stay if you want to get away for the weekend and spend some time at Redondo Pier. !0 min drive to Kings Harbor. Reasonable rates, helpful staff, free breakfast! What more can you ask for! Enjoy!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Ralph D, On behalf on the entire staff, I would like to thank you for your Trip Advisor Review. I am thrilled to hear that you are fully satisfied with your stay, We hope to meet your lodgning needs in the future. Thank you!

"Enjoyed our stay"

5
15/08/2016

Stayed here with my family 2 weeks ago. Had a really nice stay. We stayed on 3rd floor. Not a problem, elevator to use. Plus use of trolley to take luggage up to room. Rooms are a nice size. Breakfast really good. Always plenty and constantly refilled. Spotlessly clean. Hottub was lovely. My son could use as a pool. Staff really lovely and helpful even helped me on day of leaving making reservations. Shopping mall next door and a big target superstore. Would i stay here again yes without a doubt.

Lance P, Guest Relations Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear mand1970, Thank you very much for your recent stay, our customer's feedback is appreciated and we are happy we met your lodging needs. Once again it was truly our pleasure meeting your lodging needs. Have a great summer!

"Hard beds"

3
03/08/2016

Their beds were hard and pillows were comfortable. Breakfast seemed like most of it was microwaved. most of the juices weren't working half the days. Could hear people above walking around as well as walking down the hall.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Joni B, On behalf of the staff and managment I would like to thank you for your review. I also would like to apologize for the experience you had, and your review will be used to make the proper improvements.

"Friendly and quiet"

4
02/08/2016

My friend and I visited the hotel in July this year. We got a heartily welcome and was given a nice room. The location of the hotel was very good, only a little stroll to reach shops, restaurants and the lovely beach. Coming from noisy LA it was lovely to walk in the small and quiet streets nearby the hotel. Breakfast was good and complimentary, which you hardly experience in the US. The staff was very friendly and helpful. We really enjoyed our stay in this hotel and can highly recommend it.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Berit2011, Thank you very much for your business and your review. Your Trip Advisor review is greatly appreciated and we are pleased to have met your lodging needs.

"Best Western - No longer a safe bet"

2
27/07/2016

I wish I had read more reviews on this hotel. I spent the night in a corner room on the 3rd floor. I was alone and did not sleep such was my fear. I rang the front desk to say the amount of noise coming from next door was unacceptable, it had been going on for 2 hours and it sounded like violent sex, drugs were clearly involved and the inhabitants were likely to be prostitutes with their client. Reception did not send security and the noise continued until 5.30p.m. when the women left. Having read other reviews on here clearly this room is used for such activities. As with the other reviews the receptionist denied any knowledge when confronted in the morning but did deduct $50 from my account. This was a nice gesture but did not make up for the fear I felt and how those events impacted on me for the rest of my holiday. I was moved to another room and this was better. As other have mentioned there are a lot of trucks in the car park at times. There is no pool, the images are a hot tub. You must have a car if your stay purpose is the beach. Sadly Best Western was a go to choice when undecided but no more. I hope this particular hotel sorts out the issues they clearly have.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear BHappy94, Thank you very much for your business, and for also providing feedback with regards to your recent stay. I would like to take this opportunity to apologize for all of the untolerable noise. Our customer's safety is our priority and the entire staff and ownership is having a meeting to ensure this type of situation never occurs again.

"Comfortable accomodating"

4
26/07/2016

Pleasantly surprised at updated accommodation, cleanliness, comfort. Pillows were not as comfortable as other hotels, but bed was and amenities were nice. Hot tub large and clean, no pool. Small property, but felt safe. Really a great option if in the area! I have avoided Best Western thinking they were dated, but I have been swayed and am eager to see if others are as nice and updated.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Alexandria A, Thank you very much for your business. I would like to take this opportunity to thank you for your review. It was truly our pleasure meeting your lodging needs.

"Our choice in Redondo Beach"

5
25/07/2016

We return to this site over the years, (and several times in one year) because of the consistent and dependable quality of rooms, easy parking, convenient location, and great breakfast. The manager takes good care of the property and the upgrades to the lobby and breakfast room make for a more pleasant experience. On our last visit, Candace, the manager, solved a situation remarkably, and graciously!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear 644Sharone, Thank you very much for your business and for your feedback. We appreciate your long-time business and loyalty. Thank you once again, and we hope to see you soon!

"Reservations"

2
19/07/2016

Had made reservations several weeks in advance guaranteed a King Bed as a Diamond member. Checked in got 2 queens coffee pot did not work and AC had a loud winding noise you could not hear TV, had to sleep with window open because AC so loud.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Albert Z, On behalf of the entire staff I would like to apologize for all of problems and inconvienances that occurred during your stay. I am truly sorry for this issues and your review is being shown to the entire staff to ensure this does not occur again.

"Excellent service & stay!"

5
15/07/2016

This hotel is truly exceptional, but it's the staff that truly make it so very special. They are absolutely wonderful! Clean comfortable rooms, friendly staff, a great breakfast, and location make this my #1 in the LA area! It's walking distance to a mall and major buss transit location if you opt to not rent a car, and convenient to most parts of LA. There's many great affordable food options nearby. I highly recommend it!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Trisha A, Thank you very much for taking your precious time and reviewing your recent stay. The entire staff is happy to hear we fully met your lodging needs. Thank you so much!

"Overnighter"

3
15/07/2016

We had a quick overnighter here. The room was clean and the bed very comfy. We had a room on the second floor and used the lift for our luggage. This hotel was very hand to nearby shops and restaurants. It had a pool. We loved the breakfast it was well run and mamaged.

"Enjoyable experience"

5
10/07/2016

The Location was great! Internet was never a problem. The bed was very comfortable. The breakfast was the perfect thing before setting out for my day. There are a washer and dryer onsite which was nice. The pool was pleasant The overall experience was wonderful.

"BEST WESTERN REDONDO BEACH"

4
09/07/2016

Great hotel, great local and it was close to our other chosen activities. Glad they had breakfast and decent vending machines. Parking was a little tight but it all worked out. Many close restaurants and just a rock throw away from a mall.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Ladybug52, On behalf of the entire staff I wold like to thank you for your business. I also would like to thank you for reviewing our property. Your feedback is greatly appreciated. Thank you!

"Good location & friendly staff"

4
05/07/2016

Stayed for 1 week during end of June. Stayed on the 3rd floor in a quiet corner. There was 1 king size bed, a flat screen tv, free wifi, a sofa, a desk and rolling chair, another cushioned chair next to a small table near the sofa, refrigerator, microwave, air conditioning unit, and ironing board. Room was clean & housekeeping folded the hand & wash towel into the shape of a swan. Nice touch. The reception on the tv had some problems. The video would freeze for a few seconds & then the program would continue. The bedroom & sitting area are fairly spacious. There are 4 or 5 pillows on the bed. They were too soft and several were lumpy. The bathroom was clean & towels were replaced daily. The shower & faucets worked well & water was clear. The a/c was efficient (though a little loud) in cooling the room even though temps outside were 90-100 degrees. It is a short walk to the South Bay Galleria. Nordstrom moved to Del Amo Mall, but Macy's is still there. Starbucks & Red Robin are near the entrance to the Galleria. The hotel is on the bus line & the bus stop on Artesia is out the parking lot to the right a little past Kingsdale Ave. The hotel is close to the Gracie Jiu-Jitsu Academy on Artesia. By bus, get off in front of the North Torrance Library before Yukon Ave and cross the street. The hotel's location is convenient to freeway entrances if you are driving. The enormous Del Amo Fashion Mall is an easy drive from the hotel. There are long-term construction workers (airport project, I was told) who stay at the hotel & park their massive trucks in the lot around 5:30-6 pm. The trucks take up a lot of space. They are usually gone before 6 am. There is one coin operated washer & dryer (behind a set of yellowish double doors) near the vending machine at the back of the parking lot. The washer & dryer cost $2 each. Reception can give you quarters. Laundry soap is sold in the vending machine. The ice machine is on the 2nd floor next to the elevator. A problem I encountered was the lack of a reception person in the early evenings around 6 pm. I would go down to the lobby to try & get change and no one would be behind the desk. I had more success when I called the front desk from my room & told them I was coming down then there would be someone behind the counter. During the latter part of the evening (9 to 10 pm), the lobby doors are locked, but there is a window next to the front door where an employee can help you with questions or concerns. The daytime staff were friendly & helpful with directions. In the morning, there are free newspapers in the lobby. The lobby also had free coffee throughout the day.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you very much for your business. I would like thank you for taking your time to review your recent stay. I would also like to apologize for any inconvieces that occured during your stay. Thank you for your great business, see you soon!

"DO NOT STAY AT THIS HOTEL"

1
27/06/2016

My husband and I booked into this hotel on 6 June for a three night stay at the start of a 3 week road trip. A pre-authorisation charge of $456.93 was taken on 7 June from our pre-loaded cash card. On 13 June $456.93 was debited to the card, which was the cost of the stay. However, as of today's date 27 June the hotel have still not released the pre-authorised funds back onto our card. These funds were needed for our holiday. Despite repeated attempts by myself, Best Western Customer Services, and my card provider the funds are still tied up and we cannot access them. Candance the desk manager has been useless and fobbed me off with lies and excuses. This treatment of customers would not be tolerated in the UK. This has totally ruined our holiday and incurred us in considerable expense in phone calls and trying to access funds from accounts in the UK. Apart from that we were allocated a dark room next to the breakfast room. Every morning at 6 am the TV was switched on loudly and a succession of guests were in and out of the room. Parking was difficult as contractors were using the hotel and their vehicles used up all the parking spaces. A truly awful experience.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, I wold like to apolgize for all of the problems that occured to your card during your stay. On behalf of the entire staff, I am truly sorry for this type of service you received. I am having a meeting with then entire staffa dn ownership to ensure this does not occur again.

"Convenient to Beaches"

4
19/06/2016

We have stayed at this Best Western several years for the week following a weekend event at the Hollywood Bowl. It suits our needs quite well: large room w/Refrig & Micro; outdoor spa; breakfast and parking. The management is good and friendly. We had a problem parking one night upon returning. There were no spaces and we had to park at a neighboring plaza lot. We were told that some rooms had more than one vehicle and there were half a dozen large commercial vehicles in the lot all week--apparently long-term working crews. The lot was full every night so we tried to return before it filled up.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you so much for your business. Your feedback is also greatly appreciated as well. Our guest's experiences and feedback is what helps us clearly understand what is going well, and what needs to be improved. Thank you so much.

"Best Western Galleria is our choice in Redondo Beach"

5
19/06/2016

We consistently return to the Best Western Galleria in Redondo Beach. We were pleasantly surprised to find an upgrade in their breakfast accommodations to an entire room, which added to the comfort of our day's start.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear 644sharone, Thank you very much for your consistent business! We are truly grateful to have a loyal customer like yourself. I also would like to take this opportunity to thank you for reviewing your recent stay. Thank you very much,see you soon.

"Staff is amazing!!"

5
04/06/2016

Can't say enough positive things about the staff at this hotel! everybody was kind, considerate and willing to go above and beyond to accommodate every need! The room was clean and comfortable, breakfast was wonderful and the woman at the front desk even gave my boys a grab bag of snacks while we were waiting for our room to be ready since we were a couple hours early.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you so much for reviewing our property. We appreciate your feedback and business. We are pleased to hear that we met your lodging needs, and we look forward to seeing you soon,have a great summer.

"Average stay no frills"

3
25/05/2016

Overall just a "meh" hotel. It was clean And the bed was super comfy. My biggest gripes were the small breakfast room and the temperamental air conditioning. The Ac barely cut on Nd when it did, only a short amount of time. It made keeping the room regulated very difficult. It was an ok place but nothing more.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear ClaimsMachine, On behalf of the entire staff, I would like to thank you for reviewing your recent stay. I would like to take this opportunity to apologize for the problems that you experienced during the duration of your stay. This review will be shown to ownership and upper management to ensure this does not occur again.

"Better than expected"

3
21/05/2016

It was clean and the staff were friendly and efficient. Location was good around 10 minutes by car to the pier. Not a luxury hotel. Not cheap. Breakfast was mediocer. Liked the waffle maker. Grab and go breakfast was helpful

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Eaglegolf1, Thank you very much for reviewing THE BEST WESTERN REDONDO BEACH GALLERIA INN. We appreciate your feedback, and your review will be shown to upper management and ownership to make improvements to the breakfast.

"Improved and better than ever!"

5
03/05/2016

I stayed here 10 years ago and do not remember it being so clean, comfortable and accommoding. Awesome body products! Great breakfast. Perfect location; close to the airport, beaches, piers, shopping. Will definitely stay here again.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear lkenn1410, Thank you very much for your long time business, we greatly appreciate the feedback and we are truly glad we have me your lodging needs. Thank you so much!

"Best Western, Best Service"

4
02/05/2016

We worked with a male the first night, and he went out of his way to be helpful in anything we needed; new blanket, water, nearby restaurants, and he was seemingly happy to do so! For that reason alone I would stay there on my other trips. But even the quality/cleanliness of the room was great! So You'll see me again!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Elizabeth C, Thank you very much for feedback and business. I am happy to hear that our front desk employee went above and beyond to meet your lodging needs. Thank you very much for the compliments, and i will make sure the entire staff will see this review.

"Great location"

4
10/04/2016

BW Redondo Beach Galleria Inn provides easy access to the beaches, shopping, airport and more. Staff is friendly and the rooms are clean and comfortable. Upgraded breakfast area is a big plus. We will most likely select this location for our next LA visit.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Terrbear2014, On behalf of the entire staff I would like thank you for your feedback. Our customer's feedback is what helps us know whether or not we are meeting your lodging needs. Thank you so much.

"Noise Level"

1
21/03/2016

The staff here were very professional and good. The issue was the room was located near a stair well and at a corner of two hallways, outside. There are no sound barriers in the room. The noise level was horrific! I slept only one hour. There were gatherings, conversations, drug deals, cursing, tv blasting, running and who knows what else outside the room throughout the entire night and by different people from 10am thru 6am. You could hear every conversation even while laying in the bed. I would never stay at this location again and if you had to, I would strongly recommend not staying in the corner rooms.

Lance P, Guest Relations Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Laila R, Thank you very much for reviewing our property. I would like to also apologize for all of the inconveniences and problems that occurred. I am truly sorry for the noise and lack of security. This review will shown to the upper management and ownership so the appropriate improvements can be made. Thank you!

"Great price and location for the visit"

3
16/03/2016

The room was clean, up to date. The supplied breakfast was good considering the size of the eating area. There was a computer handy downstairs to print out my flight tickets. The negatives were that there were ash trays outside on the walk ways next to the rooms, very stinky. The elevator was also stinky from cigarette smoke. There were wet areas along the walk areas going by rooms. Overall price was very reasonable.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Valued Customer, On behalf of the entire staff at The Best Western Redondo Beach Galleria Inn I would like to thank you for reviewing our property, We are truly pleased to hear that you enjoyed your stay. I would also like to take this opportunity to apologize for smoky elevator and any other problems that you endured during your stay. Thank you so much!

"California Road Trip"

4
16/03/2016

Hotel was fine. Clean, everything worked. Plenty of hot water and towels Had parking spaces. Good range of food for breakfast. Staff pleasant and helpful. Nice an quiet at night so got a good nights sleep. Thank you

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Helen J, I would like to thank you for your valued business. We greatly appreciate the feedback, and we are happy to hear we fully met your lodging needs. Thank you so much and we hope to see you soon!

"Did not meet expectations"

2
08/03/2016

Service staff was okay but did not go out of their way to exceed expectations in any way, the cooling system in the room was off, the carpet was dirty when we got there, the cell phone reception in room was very poor so all calls had to be done outside, their were nightly disturbances almost all 6 nights, lots of pot smoking, did not feel safe and we never left outside the room in the evening!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Grace D, I would like to take this opportunity to thank you for your business and feedback. I also would like to apologize for all of the inconveniences that occurred. The entire staff will be seeing this review and we will be proactive in making sure this does not occur again.

"Just ok"

3
03/03/2016

First of all the staff we encountered were all very friendly and helpful. The room itself was fine and clean. Was good having a microwave and refrigerator. Had a bit of noise from neighbours but that's not the hotel's fault. Breakfast was adequate but the area it is held in is very small. The South Bay Galleria Mall is within walking distance. Finding restaurants for dinner within walking distance was quite difficult. We were two females without a car and weren't keen to be walking around in the dark.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear MinnieAuckland, Thank you very much for taking your precious time to review our property. We greatly appreciate your feedback and business. I would also like to take this opportunity to apologize for the noise disturbances that you experienced as well. Thank you!

"Great stay"

5
26/02/2016

I arrived a bit tired after an 11 hour flight and was greeted by Amber in a warm and friendly manner. 1st impressions do count! All staff were pleasant and very helpful. The room was clean, quiet and comfortable and the location is good and feels safe. Enjoyed the breakfast and loved the vanilla coffee. (unheard of in the U.K. unfortunately) Would I recommended this hotel and stay here again? Definitely yes to both and many thanks to all those who made this a great weeks holiday.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Mike8256, The entire staff at the BEST WESTERN REDONDO BEACH GALLERIA INN would like to thank you for your TRIP ADVISOR review. We truly appreciate the feedback, and thank you for all of the fantastic compliments!

"Average....."

3
17/02/2016

This Best Western could be a great Best Western with just a little more attention to house keeping. The cigarette containers where filled, the area outside the rooms had dirt and bits of trash, and worst offense was toilet had NOT been cleaned properly and still had crap on the side of the bowl and what appeared too be blood on the rim. House keeping needs too step it up a bit. Otherwise it is a nice hotel and worth the money.

Lance P, Guest Relations Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Lloyd P, On behalf of the entire staff, I would like to apologize for the dirt issues inside and outside your room. I am truly sorry you had to experience both of those situations, and I am showing this review to the Housekeeping and Maintenance staff to make sure this does not occur again.

"Business Hotel"

4
16/02/2016

I stay at this hotel for business M-F. I can always count on the same consistent service and cleanliness. The breakfast is nice to have in the morning on my way to work. It is also in a good location to some very nice areas close to the beach.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Jesse P, Thank you very much for reviewing THE BEST WESTERN REDONDO BEACH GALLERIA INN, we are pleased to hear that you had a pleasurable stay. Your feedback is valuable to us and we hope to see you in the near future.

"Redondo Beach"

4
31/01/2016

Great location close to shopping, food and touring. The rooms where quiet and clean the staff were helpful and professional,plenty of off street parking. The beds were a little hard for my liking but still comfortable

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Tegan M, Thank you so much for your feedback! We appreciate your business. I would like to take this opportunity to apologize for the beds being too hard. I am truly sorry about that. Once again, thank you so much and we hope to see you soon.

"Great Hotel...Great Folks"

5
26/01/2016

We do a lot of business in Southern California so most of our stay is with the Best Western...The hotel is excellent, neat, clean, attractive, great folks, very good breakfasts and the service is fabulous. The staff is always willing to help but most important they 'know' the answers to your questions... Thanks Best Western

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Daniel H, On behalf of the entire staff, I would like to thank you for reviewing our property. Your review will be shown to the entire staff, and we appreciate your feedback. Thank you very much!

"Won't Be Back"

3
26/01/2016

Spent a lot of time trying to find a place to eat without driving a fair distance. Breakfast set up in too small an area . Tv channel information was not current and remote that did not work was replaced by another one that did not work. We finally figured we could use one for turning the TV on ad off and .to change channels using numbers only. Room was clean but very crowded

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Carol S, Thank you very much for reviewing the property. I would like to take this opportunity to apologize for the for the inconveniences you experienced with regards to the television. I am truly sorry about this and will be showing this to upper management as well. Thank You!

"Accomodations very comfortable"

4
24/01/2016

Room was much quieter than expected since hotel is located adjacent to a heavily traveled street. Toaster for breakfast items needed replacement or repair. Room reefer did not have a freezer compartment, but would freeze most items in the reefer if temp turned up.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Douglas S, Thank you very much for reviewing THE BEST WESTERN REDONDO BEACH GALLERIA. WE appreciate your feedback, I also want to apologize for the problems with toaster as well. Thank you for your business and we hope to see you soon.

"Good Quality Great Service"

5
16/01/2016

I wasn't sure where to stay so I checked TripAdvisor, which gave the Galleria Inn top ratings. I was not disappointed. The young woman at the desk greeted me with a smile, was fast and efficient processing the room, and answered my questions about the surrounding area. I asked for a quiet room and I got a quiet room. A great place to stay with a very helpful staff! I will stay there again when I'm in Redondo Beach.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear lizzy246, On behalf of the entire staff at THE BEST WESTERN REDONDO BEACH GALLERIA INN, I would like to thank you for reviewing our property. We value our customer's experiences, and in this is case, it is music to our ears to hear that we met your losing needs. Thank you very much for your business.

"Front desk removed our belongings"

1
10/01/2016

In town working at Northorp Gurmman, we went to work on Sat. AM. Forgetting to tell front desk we needed our 2 Rms. 1 more day. Instead of charging the cc on file for another day, they put all our stuff in trash bags, in a trash bin behind the front desk & checked us out. The people there suck because this was their solution to a simple problem. And they're in the hospitality business? No, this hotel is in the hostility business. I'm warning every business person to stay away!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Katy N, On behalf of the Best Western Redondo Beach Galleria Inn, I would like to apologize for the inconveniences and problems that occurred during this stay. I am truly sorry what happened to your luggage, and prevent this from happening again.

"Good value"

4
31/12/2015

Nice room and good internet connection. continental breakfast is adequate to get you going for day's activities. Very convenient location to shopping, grocery store, and airport. Stayed here previously and service and value continue to satisfy.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear 644sharone, Thank you very much for reviewing our property. We appreciate your feedback, as well as your business. It is truly our pleasure meeting your lodging needs. and we hope to see soon.

"Comfortable stay"

5
28/12/2015

Great service at a reasonable price. The new beds are wonderful and the breakfast choices were much appreciated! This is a very convenient location for us in the SouthBay area. The staff is courteous and helpful. Will plan on staying here on future visits.

Lance P, Guest Relations Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Tim H, Thank you so much for reviewing THE BEST WESTERN REDONDO BEACH GALLERIA INN. We are pleased to hear that you had a pleasurable stay and we appreciate your business. Thank you for your feedback.

"Great location, amazing hot tub, and whirlpool rooms"

5
21/12/2015

Billy, has checked us in both times we've stayed and gone out of his way to ensure we were happy! He really gets customer service, and cares! The hot tub outside is huge, one of the biggest I've ever seen, and you can book a room with a jet-fueled tub, that is incredible! Great location near the beach, AMC movie theater right next door.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Craig W, On behalf of the entire staff, I would like to thank you for reviewing THE BEST WESTERN REDONDO BEACH GALLERIA INN. We are pleased to hear your had a pleasurable stay, and we cannot wait to see you again, Thank you for your business.

"Great value and friendly staff"

4
15/12/2015

My stay at the Best Western Galleria was quite pleasant. Just as one expects from the Best Western group of hotels. The check in staff was very nice and helpful about sorting out my cancelled reservation. It was quite seamless and the manager was apologetic. The room is nicely updated and had a microwave and fridge. The bed was comfortable and the location was quiet. The person next door was confused and keep trying to open my door. But otherwise all was fine. There is ample free parking (some covered) and the internet worked very well for checking emails. The TV channels are ok. The location is great for freeway access, shopping. and types of restaurants. The South Bay Galleria is withing walking distance. There is a small area for breakfast and a computer/printer for printing boarding passes. Overall a great choice for my short two night stay.

"Worst nights sleep ever!"

1
16/11/2015

This was the loudest hotel I've ever stayed in and we always stay at best western. There were a couple of guests in the room next to us that stayed awake all night long. Talking in their hotel room and out on the balcony on a cell phone. We had to get up at 4am to catch a flight out of LAX and when we left there where two half naked guys climbing over the fence running right past the office (hotel staff was there) and up the stairs. I can only assume these were the same guys up all night in the room next to us and they must have been on drugs. We will never stay at this hotel again!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Jessica R, Thank you very much for reviewing THE BEST WESTERN REDONDO BEACH GALLERIA INN, your business and overall experience is very imperative to us. I would to apologize for the noise disturbances that occurred. I am truly sorry about this experience and I am going to meet with my staff to make sure this does not occur again.

"Safe and clean...."

3
15/11/2015

Location is ok, the place seems safe, the room was clean and best-western-basic. Bed was a bit uncomfortable but I'd consider staying there again. Service was friendly and parking was free, so was wifi.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear US40, Thank you very much for providing a TRIP ADVISOR review with regards to your recent stay. We are truly pleased to hear that you enjoyed your stay. Thank you so much for your feedback and we can't wait to meet your need again, Thank You.

"Great quality hotel chain"

4
15/11/2015

Every stay I have ever had at a Best Western hotel has always been satisfying. The interior and exterior is warming and the beds are comfy. My only issue with this particular location doesn't have enough parking space and the lobby is smaller than other Best Westerns I've stayed in. Everything else was great!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, On behalf of the entire staff, I would like to thank you for your business and giving the BEST WESTSERN REDONDO BEACH GALLERIA INN the opportunity to meet your lodging needs. I also would like to apologize for the parking situation as well as the limited breakfast space. Thank you for your feedback.

"Great Location, and amazing staff!"

5
15/11/2015

This motel is located right next to an AMC theater, is minutes from the beach and several restaurants are close-by. A great complementary breakfast in the morning, and a huge hot tub outside. You can also reserve a room with a huge jacuzi tub right in your room, for a small additional charge! Well worth it!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Craig W, Thank you so much for providing feedback about your recent stay. The entire staff is truly pleased to hear you had a pleasurable stay. Once again, thank so much for your business, and we hope to see you soon.

"Clean good internet and desk but loud"

3
29/10/2015

parking is precarious, rates a touch high, bed very comfy room clean but the housekeeping is very loud in the morning. Love they still have clean smoking rooms and keep coffee and fruit and muffins for us late wakers...

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Patrice B, Thank you very much for taking your precious time to review our property. We are truly grateful for your business. I also want to take this opportunity to apologize for the noise you experienced with our housekeepers. I am truly sorry about this and I am showing them this review to make sure this does not occur again. Thank you!

"Road trip"

4
26/10/2015

Typical of a BW. We had a decent sized room with fridge and micro. A/C worked well, as did wi-if. Selection of tv channels was lousy. It got a little noisy when people walked by the room. The plus was that it was an okay price for LA, but rates do seem to vary. The reception person was very helpful and got us hooked up with a great tour company. Didn't have to move our car while there. Some small, good restaurants nearby. If in the area, would stay again.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Trawlergirl, Thank you very much for reviewing our property. Our customer's feedback is imperative and we value your experience. We are truly pleased to hear you had a pleasurable stay. Thank you very much for your business and we hope to see you again.

"A good night sleep"

5
07/10/2015

Just what you would expect from a Best Western: excellence at a good price. Comfy bed, clean jacuzzi , free wi-fi and hot breakfast . The spa at this location is very large and has good, strong jets, I recommend it!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Christi C, Thank you very much for reviewing our property, your feedback and lodging experience is imperative toward us. Thank you so much for your business and we hope to see you soon.

"Nice place to rest"

5
04/10/2015

It is good to know that after a long day, there is a nice and comfortable bed, waiting to offer a good resting environment. Best Western is always my first choice, and so far, there has not been any regret

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear 206claraa, Thank you very much for giving us your business. We also want to thank you for reviewing our property. We value our customer's experiences and lodging needs. Thank you very much and we hope to see you soon.

"Reliable Inn Chain At A Reasonable Price In A Convenient Location And A Nice Coastal Area of L.A."

4
15/09/2015

Booked BEST WESTERN Redondo Beach Galleria Inn as an alternative to staying in BEST WESTERN Norwalk Inn, purely because this area of Los Angeles was nicer and appealed to myself and my husband. On the whole, BEST WESTERN is a reliable hotel chain, with average to excellent services and rooms. This one didn't disappoint either. Breakfast was included in the price, which was reasonable, rooms are 'roomy' and well-maintained with the level of cleanliness excellent. We found the venue hard to find, because we were driving on the opposite side of a busy boulevard and it was the end of a very long drive for us: having driven from LAS VEGAS - continuing our driving trip around Nevada and Southern California. This BEST WESTERN is conveniently located along the Californian coast line, with the more famous VENICE BEACH and SANTA MONICA - a short drive away. However the lesser known coast line and shopping areas nearby were a pleasant surprise as was the BLUE SALT FISH GRILL at 2569 Artesia Boulevard - a short walk away on the OPPOSITE side of the Boulevard. If you ever get a chance, go there. It was a stand out on our trip to the U.S.!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear 357angela40, Thank you so much for providing a TRIP ADVISOR review of your recent stay. We are happy to hear that you had a pleasurable stay and we hope to see you in the future. Take care and thank you!

"Not that I was looking for!"

3
14/09/2015

Cleanliness of the stairs, on day one someone broke a beer bottle on the stairway. I moved some of the pieces out of the way that morning, for the next two days the pieces of glass were there. Also, make sure air-conditioning are working. I checked in at 8 pm and the room was very hot and ac did not worked properly. Next day, maintenance came and fix the unit. Called front desk about AC and internet not working and all I got a lesson on how turn an AC on…. Both AC and the internet were fix the next day. Not staying there again, to serve as your troubleshooter.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Valued Guest, Thank you very much for your business and also for reviewing our property. I would like to apologize for not fully meeting your lodging standards. Your review will used to improve our overall product and service.

"Excellent"

5
29/08/2015

My experience at the Best Western estate, Redondo Beach Galleria, was a phenomenal stay and we expect nothing less from the next time we plan to stay in California. We greatly appreciate the staff who constantly worked hard to keep the Hotel so clean. We hope you will reward the sanitation staff for going beyond the expectation and let them know they are greatly appreciated. We will recommend the Best Western in Redondo Beach to many and look forward to see the friendly staff once again next summer!

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Jason B, The entire staff would like to thank you for taking the time to review our property. Our customer's experiences is what dictates rather or not we are meeting are customer's lodging needs. Your review is going to be shown to the entire staff to inform them of their superior work ethic. Thank you!

"Near LAX"

4
26/08/2015

One night stay with 2 adults and 2 teens with 2 queen beds that were comfortable and mini fridge. Decent breakfast included in your stay with some hot and continental items to choose from.. Small area for breakfast so you can either take it back to the room or take it outside to the Jacuzzi area. Hotel is located on a busy street few miles from the beach/coast but close to the Interstate Hwy. Very close to the LA airport. Overall a good clean reasonably priced location close to all amenities in beautiful Redondo Beach.

Lance P, General Manager at BEST WESTERN Redondo Beach Galleria Inn, responded to this review
Dear Steve K, I would like to personally thank you for your business as well as providing a Trip Advisor review. It is music to my ears to hear you had a pleasurable stay. We take pride in meeting our customer's lodging needs and your feedback is going help us keep moving in the correct direction. Thank you so much!