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Best Western Plus Hotel Rama Inn, Redmond

4.0/5  - basé sur 443 notations.
2630 SW 17th Place, 97756-9625, Redmond, United States - See map

Discover this Redmond, Oregon hotel offering guests a complimentary hot breakfast near Smith Rock State Park. Located in Central Oregon, the Best Western Plus Rama Inn offers all the amenities and conveniences to ensure a comfortable and memorable stay for every guest. Guests staying at this hotel will be close to a variety of recreational activities including skiing and snowboarding, hiking, golf, rock climbing, fishing and white water rafting. The Best Western Plus Rama Inn offers oversized, well-appointed guest rooms fully equipped with cable television with HBO® and high-speed Internet access. Guests are welcome to a complimentary hot breakfast each morning. Other hotel amenities include a sparkling indoor heated swimming pool and a soothing hot tub. Free parking is also available to all hotel guests. Located just minutes from this Redmond hotel, guests can enjoy a variety of area attractions including Smith Rock State Park, Lake Billy Chinook and Mt. Bachelor Ski Resort. Families and business travelers staying at the Best Western Plus Rama Inn will especially enjoy attending events at the nearby Deschutes County Fair and Expo Center. Make a reservation today at the Best Western Plus Rama Inn and save!

Best Western Plus

Hotel Rama Inn

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 444 guest reviews
NOTE ISSUED
Excellent
209
Very Good
157
Average
40
Poor
22
Terrible
16
REFER TO NOTICE
Business Business
112
Couples Couples
127
Family Family
138
Friends getaway Friends getaway
31
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"BW Rama, Redmond Amazing!"

5
14/07/2018

Seems like brand new. Clean, organized, happy, professional, friendly staff all the way around. We don't have our room cleaned unless we are staying more than 5 days, cleaning staff is really friendly. At this particular hotel staff is busy but does not seem to be ovet worked which made our stay much nicer!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your kind review. We are constantly striving to go above and beyond to make each guest's experience the best and we are happy to hear that you had a great stay with us. Thank you for choosing the Best Western Plus. We hope to see you again next time you are in our area.

"Breakfast"

4
05/07/2018

This is hands down the best breakfast I've ever had at a hotel and I travel extensively spending 25 nights a month in hotels. They have scrambled eggs, potatoes, french toast, Silk Almond milk in single serve boxes, same with soy milk, waffle maker, yogurt, fresh fruit, oatmeal and.....get this......bacon, link sausage, sausage patties, ham and sausage gravy and biscuits. Rooms are clean, coffee is good, housekeeping is awesome.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We really appreciate the high praise, and are pleased to hear you enjoyed our morning breakfast. We always strive to keep a wide variety of foods for everyone. Thank you so much for the wonderful review and recommendation!

"Comfortable stay"

4
20/06/2018

I was on an Oregon road trip and chose to stay in Redmond prior to heading out to John Day Fossil Beds the next day. Easy check in, the lady at the desk was very nice, and made a good dinner recommendation. Room comfortable, clean.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

"Great place to rest your tired bones"

5
04/06/2018

Drove way too long the day we stopped here but we were well rested in the morning. Nice people. Clean and comfortable room. Fine full breakfast and a huge pool. All the amenities you come to expect in a BW Plus.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the great review! We're glad that you enjoyed our breakfast and other amenities. We hope if you need anymore lodging that you will stay with us again!

"Breakfast for keto eaters"

4
25/05/2018

Best options for keto eating ever found in a hotel. Although prepared items like Almond Milk have sugars, there were boiled, PEELED eggs, cooked ones, meat, cottage cheese, and best of all, 2 kinds of nuts, 2 kinds of seeds, and coconut. Much appreciated! The only thing missing was shredded cheese. The pool and hot tub area isn't inviting. But it's a good stay, and breakfast for keto was wonderful.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are glad we were able to accommodate you. We always do what we can to satisfy all our guests with a variety of breakfast selections. Thank you for your review, we will always be here to make your stay easy going so call us whenever you would like to visit again!

"Usually like BW. . . won't stay at this one again"

1
17/05/2018

Front desk ostracized my daughter for having a service dog to the point she snuck in and felt bad the rest of the stay. Housekeeping didn't clean the room (just moved the blankets around a little, emptied the trash. . . toilet was disgusting and looked like someone else had used it, shower had hairs in it), then housekeeping left the door open all day while we were gone. Breakfast looked good, but tasted awful. Typically we are happy with BW (the reason we were willing to pay twice what the other hotels were asking), but absolutely won't stay here again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing to hear when we've fallen a little short of the goals that we strive for. We do use these reviews, however, to address issues that need attention, so thank you for leaving your honest review.

"Good Value, Clean Room and Very Nice Staff"

4
14/05/2018

Just as the many times before we enjoyed our stay. We had no issues at all and the staff was helpful as always. If you are looking for a good clean place to stay this is the place to find it while visiting the Redmond area. There are decent food options within close walking distance.

"my stay"

5
14/05/2018

food was great nice and hot good choices. staff was very help full at keeping food rotating as was being eaten by guests. room was clean always had nice clean towels. close to where we were doing business .

"Helpful Staff"

5
09/05/2018

We had planned to stay here for one night, but asked if we could extend another night. We were easily accommodated. Our room was a double queen and was clean and comfortable. Breakfast was good with hot items as well as the usual cold items. At about $150 a night, this hotel is a better value than other comparable hotels in the area. At checkout, a simple tap on the desk bell brought someone to the desk immediately.

"Convenient stop between the Columbia River and CA destinations."

4
06/05/2018

Friendly and professional staff. Quiet hotel, despite its proximity to the highway. Desk clerk gave us a recommendation for dinner (American/Mexican dinner house with a full bar), which proved to be perfect.

"Best Room Ever"

5
02/05/2018

We stayed here for 2 nights to explore the area. We had an extra large room with 2 queen beds and 2 tv's. There was a lot of room for 4 of us. The beds were pretty comfortable. The temperature of the room was perfect (didn't even have to turn on the ac or heat). The fan in the bathroom worked excellent also. The breakfast was very tasty and had lots of choices. The staff was friendly and available.

"just average"

3
30/04/2018

hotel located conveniently -lobby was average and reservation lost so check in was a little stressful.hot tub broken .Facility needs new carpet.Upon checkout i passed the front desk three times while loading up.No one present to facilitate checkout.Over all average and for 148.00 maybe choose another location

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing to hear when we've fallen a little short of the goals that we strive for, and "average" is definitely not our goal. We do use these reviews, however, to address issues that need attention, so thank you for leaving your honest review.

"Great experience"

1
20/04/2018

I love Best Western and will choose them over any other hotel. Always friendly, clean, and comfortable. Definitely a home away from home. The location was walking distance to the theater, bank, and restaurants. My room was clean and the bed was very comfortable. The staff was friendly and the staff at check in remembered me from a previous stay.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are glad you enjoyed your stay with us, however it appears that you may have inadvertently given us only one out of five on the review. Hopefully you could possibly amend that. In any regard, I do thank you for the kind comments regarding the staff, and I'm happy to hear that our team and the location made such a positive impression on you. Please come back and see us again!

"Great over night stop!"

4
20/04/2018

Great check in and check out staff. Room was clean and quiet. Indoor heated pool and other great amenities. Plenty of restaurants close by. The heater/cooler is one of the standard in the wall systems, which I hate. The thing runs all the time, unfortunately most hotels are still using it.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

"DON"T STAY HERE"

1
13/04/2018

STAFF IS VERY RUDE! Not at all accommodating at all. We stay at Best Westerns every year and the others ones are so much different then this one. Last 2 years this one has caused us nothing but problems, next year will be staying some else then here.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I know our team takes a lot of pride in our hotel and our service and we do strive to provide a quality product as well as great service. I never like to see negative reviews and neither does the team, but they do give us the opportunity to focus where needed. In cases such as this, as the hotel manager, if you ever have an issue, including something as inappropriate as staff rudeness, I just ask that you give me the chance to fix whatever went wrong. I want you to leave happy and I'll do whatever I can to make that happen.

"Excellent stay"

5
06/04/2018

This hotel was pretty much what you would expect. Clean rooms, nice decor, good breakfast, indoor pool and exercise room. Loved that the remote was sanitized, as I normally have to clean it off myself before using. The location was awesome for the hiking we did. Very close to Smith Rock!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing our hotel to stay at and for the review. I am always happy to hear that a guest of ours has enjoyed their stay. I hope that the next time you are in our area you will come and stay with us again. We enjoy seeing returning faces as it makes us feel like we're doing something right.

"A fine and convenient place to stay in Redmond"

1
02/04/2018

We had stayed at this Best Western Plus Rama Inn previously. This time and before because it is conveniently located and now because we know we like it. Two things stood out about this visit new. We asked and received advise about where to eat close by - we were described two choices and we went to Madeleines which we enjoyed. The other was that the breakfast was excellent, I don't remember it being that good. Lots of choices and the items were fresh and tasty. I think it was the 2nd best breakfast offering had included with a hotel stay.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you very much for sharing your experience regarding your recent stay. It sounds like you had a very good stay with us, but unfortunately I think the "1" out of "5" rating was made by accident. Hopefully it is something that can be changed, but in any regard we appreciate the positive review.

"Not up to the usual standards"

3
01/04/2018

This is an OK hotel for the price, but not what I have come to expect from BW Plus. Breakfast was sparse, staff easily flustered and not able to work standard equipment - like a printer. Just a little shabbier than expected.

bwredmond_gm, Manager at Best Western Plus Rama Inn, responded to this review
Not up to the usual standards is not what we're used to hearing! We like positive feedback because it reassures us of what we're doing right. But negative feedback is useful also as it tells us where we need to improve, and an honest opinion, such as this regarding this one stay, does give us the opportunity to get back on track and we will do everything we can to do just that.

"BW Redmond, Oregon"

2
27/03/2018

Rooms are ok. They appear to be aged. Check in was smooth. Breakfast had a lot to be desired. Dis a poor job at keeping the breakfast food supplied. Front desk supervisor acted like she could careless when I told her there was hardly any food left.

bwredmond_gm, Manager at Best Western Plus Rama Inn, responded to this review
We're committed to making each guests stay as enjoyable as possible, and we are disappointed that your stay with us was up to par with our normal service, particularly in breakfast. Please be assured that we will do our best to correct course where needed. Thank you for your business and thank you for the feedback.

"Friendliest Staff, and awesome room"

5
04/03/2018

We had the pleasure of staying at the Best Western Plus Rama Inn this past December. I was impressed with the size of the room, and comfortable bedding. The hotel was very clean, and nicely decorated. Breakfast buffet was wonderful.. probably one of the best we've seen at a hotel. We didn't get a chance to enjoy the pool, but it looked very inviting. We will definitely stay there again when visiting Central Oregon.

bwredmond_gm, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking a few moments out of your day to provide us with such a nice review regarding your recent experience at our hotel. We are delighted to hear that you enjoyed your stay with us, and we look forward to serving you again the next time your travels bring you back to Central Oregon.

"Faulty Fire alarms and evacuations"

2
28/01/2018

Three false fire alarms and evacuations, due to a faulty alarm, in one night made this stay just short of unbearable. With an infant in tow in 30 something degree weather we were told to evacuate our room. Very displeased!

bwredmond_gm, Manager at Best Western Plus Rama Inn, responded to this review
We apologize for the fire alarms. Water damage, caused inadvertently by a guest, soaked through the floor which seeped into a smoke detector on the bottom floor. The water shorted out the detector which set off the alarms. Unfortunately, it took awhile for the fire department to locate the cause. I know how distressing of an event it was for our guests. Please know that this was an unusual occurrence for our hotel. We hope that you will consider staying with us again in the future.

"Rama Inn - Winter stay"

4
03/01/2018

I've stayed at this hotel twice as it is close to the airport and offers an alternative to the highly priced accommodations in Bend, where I conduct my business. Having stayed at several Best Westerns, this one is superior to my other experiences in both appearance and comfort. They also provide a free taxi ride to the airport, something I wasn't aware of until I asked. On this stay the computer reservation system was down, but they had back up hard copies so my transaction was smooth.

"Christmas famly visit"

4
26/12/2017

Location was perfect. Nearby theater and central location in town. Visiting family for the holidays. Really enjoyed the pool and hot tub. Staff was very friendly and helpful. Enjoyed our stay. Loved that it was quiet..

"Hulg Hogan eat your heart out! Biscuts & Gravy!"

5
09/12/2017

Quick & Easy to check in, Breakfast is Great! All Staff friendly and helpfull. Took a dipp in the old jacuzzi after a long day. Burger king next stoor open till midnight in case you get into town late. Was also nice and quite.

"Very nice, clean, comfortable hotel"

5
09/12/2017

Very nice hotel, clean and comfortable. Offers lots of amenities, close to shopping and restaurants. Easy in and out from the main highway. Employees friendly and helpful. We did not use the pool or hot tub but they looked very clean and well-kept. Quiet and comfortable beds. Would stay here again.

"Great Stop While Traveling"

5
23/11/2017

This is a great hotel with outstanding staff like Kathy who checked me in. Bed was comfortable and room was really nice. Breakfast was nice with a big selection. I did not get to enjoy it, but they have a really nice indoor pool that I saw a family enjoying together. Rates are reasonable for all the comforts and ammenities!

"Excellent and well staffed - a great place to stay in Redmond"

5
19/11/2017

Friendly efficient staff kept everything well taken care of. Fairly quiet location, yet just off of Highway 97 and with good access to downtown and nearby Bend. My room was nice and roomy with a comfortable bed. Wi-Fi was good, breakfasts had good variety and options, and staff was in attendance constantly during the breakfast hours to refill supplies, clean and help visitors.

"Great place to stay"

5
13/11/2017

I stayed here when I ran a race at Smith Rock State Park. The hotel is convenient to both Bend and Terrebonne. It has an exercise room, pool, and jacuzzi. All of the facilities were clean and in good repair. The room was clean and in good repair. There are a variety of pillows at various levels of support. The bed is comfortable. Staff is friendly and helpful. Free breakfast is decent. I plan to stay there next time.

"Best Western review"

5
10/11/2017

The service was great and very clean rooms. The Staff was friendly with check-in and check-out. The breakfast buffet has lots of variety. We had a Good experience with staying at Best Western and will be staying there again.

"GREAT STAFF"

5
09/11/2017

Great staff very friendly and pay attention to detail of even the little things making the in a unknown town more comfortable..rooms are clean and they have everything you need.. staff is awesome and do all they can to make your stay better and make you feel special

krystie y, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the great review ! We try to make our guests feel like our house is their home away from home. We hope to see you again in your future travels!

"Excellent hotel"

5
08/11/2017

Only stayed for a single night but it was a great experience. The rooms, hallway, and lobby were all clean, the beds were comfortable, and I loved all the breakfast options. The hotel is also very quiet considering it's right next to Highway 97. We stayed at this same hotel a number of years ago, but that was before it had been renovated and transformed into a Best Western Plus. It wasn't a bad hotel back then, but the upgrade was a vast improvement.

"nice place to stay in Redmond, Oregon"

4
06/11/2017

We have stayed at this motel many times in the past and always go back. Very friendly staff, good accommodations, and if there is any problem they are right on it. Good lighted parking and right off major highway.

"Volleyball week-end"

5
05/11/2017

Very satisfied with our stay. Only improvement would be in the breakfast department. We do not care for limp bacon and it was that way both mornings. The potatoes also could be browned---they were pale both mornings.

"Great stay!"

5
03/11/2017

Will defiantly stay here again ! Great breakfast selection ! Pool was fantastic! Easy location to get into / out of. Lots of easy parking. Great central location. Will recommend this place to my friends and family.

"Nice place to stay in Redmond"

5
02/11/2017

Have stayed here before. The hotel is clean and comfortable; staff wants to please and go out of their way, if you have a special need or request. Would definitely recommend, even if going to Bend. It's not a far drive and much more affordable than lodging in Bend.

"Redmond trip"

5
23/10/2017

room was up to date in decor, very clean. Shower pressure was excellent. The breakfast was also very good. Wide range of items to choose from. My wife especially enjoyed the biscuits and gravy, one of her favorites to have in the morning.

"Good place to stay in the Bend OR area"

4
18/10/2017

We have been doing laps moving our possessions between California and Montana. This hotel is about half way and it has trailer parking and a hot tub, which we find essential amenities for this sort of trip. It also has a handful of restaurants within walking distance. The rooms are clean and well cared for. Be sure to get a reservation. It's a popular place in the area.

"Very nice hotel in Redmond."

4
15/10/2017

Stayed here on our way through from Reno to Seattle. Very clean and great people working there. Breakfast was great and the staff kept it refilled and area clean. Would stay here again if in the area.

"Redmond, Oregon stay"

4
13/10/2017

Very nice, recently renovated Best Western. Close off the highway and close to restaurants and gas. Very quiet, despite being near highway 97. My only complaint-check in staff did not acknowledge us for over a minute though we were standing right in front of 2 ladies. Very unprofessional and dis-courteous.

"Great place to stay in Oregon"

5
07/10/2017

From the moment you step in the Hotel you feel welcomed. The hotel is very clean. Our room was clean and the bed was very comfortable. The breakfast was also very tasty and was hot. The staff was there to help and very friendly.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We sure appreciate the high praise and are pleased to hear you enjoyed all we have to offer. Thank you so much for the wonderful recommendation!

"Best hotel"

5
06/10/2017

Theres no other hotel that comes close to best western. Every time i stay here its like home away from home. never have to worry about anything at all. And if there is a issue its never a problem they always handle everything

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for sharing that on TripAdvisor. We always strive to provide the best stay for our guests and we are happy to hear that you consistently have this same experience.

"Accommodations and staff Excellent! Appreciate their respect of Veterans!"

5
03/10/2017

Honestly, I picked this BW because of their support of veterans and glad I did. Found the accommodations excellent on all accounts. The staff, from housekeeping to breakfast servers to counter folks always had a smile and an offer to help your stay be enjoyable. I found the breakfast outstanding, actually the best in my many years of traveling. We stayed several days and came to realize the Redmond location is a perfect "home base"! Overall, an excellent value. We will return here again to show our appreciation for their respect for vets! To my fellow/sister Vets, this BW deserves our support!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the kind review on TripAdvisor. I was thrilled to read your review and happy that you were so pleased with your accommodations, as well as the breakfast. I will pass on the kind comments about our staff and service. Thank you for the recommendation to other veterans; it is a real honor when we can extend our support to their service. We look forward to welcoming you back real soon.

"Title"

4
02/10/2017

Nice clean hotel with pleasant staff. Only problem size of bathroom in older section. Breakfast typical and well prepared. I have nothing else to say - nice hotel no problems. just adding words to fill the 200 count.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking time to review our hotel and we're glad to hear you enjoyed your stay with us. The views of our guest are extremely valuable to us and appreciate your positive feedback about the staff and breakfast. We look forward to seeing you again!

"Don't eat the free Breakfast"

3
02/10/2017

Warning, the food is not very fresh and does not taste very good, We think it may have made us sick. Also the faucet in the Bathroom leaked and my toiletries got soaked. The lady at the front desk was friendly though.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
On behalf of the team, please accept my sincere apologies for falling below our normal high standards with our morning meal, as well as the issue you encountered with the bathroom faucet. Please know that this has already been addressed to our breakfast and maintenance staff. Feedback like this is important to help us focus on and address areas that need attention.

"Great place to stay!"

5
02/10/2017

This hotel was comfortable, clean, and convenient for our event. The staff was friendly and accommodating to our needs. We would stay there again the next time we are in Redmond. They have a great breakfast and swimming pool.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We sure appreciate the high praise, and are pleased to hear you enjoyed your stay with us while here for your event. Thank you so much for the wonderful recommendation and hope to see you again real soon!

"Nice hotel in Redmond"

4
25/09/2017

BW in Redmond is a nice place to stay. Very clean. A bit noisy due to its location on the main highway. The breakfast was better than the norm. Lots of choices, they even offered honey with the condiments. We would stay here again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience. We're glad you chose to stay with us. A lot of people comment on our convenient location, but convenience comes with the consequence of a little extra traffic noise. Most are not bothered by it, but just as an FYI, the closer you are to the lobby the less noticeable is the traffic noise.

"Best Western Rama Inn, Redmond Oregon"

5
25/09/2017

Very nice, clean updated Best Western Plus, with a great breakfast and comfortable large room. Great value on price. Very friendly and accommodating staff. Free parking nearby. Centrally located in Redmond. Near other restaraunts, gas stations and other retail like drug stores etc.

"Clean and functional room"

5
25/09/2017

While on a vacation, my wife and I stayed at the Best Western Plus in Redmond, Oregon. The property was very clean, and comfortable. All of the features and amenities appeared to be well maintained, and functioned properly. Staff was very friendly and helpful throughout our stay. We would definitely stay there again.

"Homeward bound"

5
16/09/2017

On our way home from Walla Walla, we found this Best Western a perfect stopping place. The only drawback was having one person at the front desk. She had her hands full with check ins and phone calls. But she handled herself very well. The hotel is clean, comfortable and a good location.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the review on Tripadvisor. We do hear a lot that we are the perfect halfway point for guests traveling between Washington and California. We're just happy to be in the right spot! We appreciate the kind review and hope to see you the next time your travels bring you our way.

"Great Place Always"

5
14/09/2017

We've stayed here numerous times on business and have never been disappointed. Rooms are always clean and the beds are comfortable. Amy and the other folks at the front desk have always been friendly and welcoming. Breakfast is good and the attendant is always present.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I'm happy to hear that your stays with us have always been so positive. That's very reassuring to hear. Thank you for your loyalty to our hotel. We very much appreciate your business and look forward to welcoming you back real soon.

"Pretty good for the area"

4
12/09/2017

Beds are firm but pillows suck. Wifi was exceptional with an additional Ethernet port. Electrical outlets everywhere; didn't need to break out the power strip. Breakfast is decent with a wide variety of choice. Love the 24- hour coffee and tea.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay at our hotel. It's always nice to hear what we're doing right and where there's room for improvement. Note to self: stick with the breakfast offering but replace those pillows. We're on it!

"FRIENDLY STAFF"

5
05/09/2017

Our stay was enjoyable and relaxing. Staff was friendly and accommodating to our needs. The breakfast offered was and amazing selection of healthy, delicious foods. Location was convenient for travelers and parking was easy for even trucks and long vehicles.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay such a pleasant one and glad that you enjoyed your time with us. Hopefully, we will be able to welcome you back for another night with us when your travels bring you to Central Oregon.

"New hotel, easy access to highway 97 but far from downtown Redmond."

4
03/09/2017

This is a new, clean, comfortable hotel. As with most new mid-range hotels, the rooms have a microwave and a small refrigerator. The front-desk people are friendly. The wifi is free and fast. There is a good working desk, but there is only one outlet at the desk. You can't plug in a computer and your phone at the desk at the same time. There is a reading light on each side of the bed, but there are electrical outlets on only one side of the bed. There is a clock on the other side of the bed. You can't recharge your phone on the same side of the bed as the clock. The hotel does not provide bottled water, but it has a free buffet breakfast with a good variety of hot food, fruit, cereal, yogurt, etc.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking time to review our property. I appreciate all the positive feedback and information about our hotel, and I'm sure others who read your review will as well. We do take pride in providing for our guests' needs the best we can, and we are currently looking at solutions for some of the issues with outlets you mentioned. Thanks again, and I hope you'll come stay with us again.

"Very friendly and helpful staff."

5
01/09/2017

The receptionist, Kim, was exceptionally helpful and friendly. The room was large, clean, and comfortable. Breakfast was good. It was a very comfortable place to stay. We would seek it out if we go to Redmond again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your thoughts on your stay here at our hotel. We're glad that you had such a positive experience with us and happy to hear that you'll be staying with us again if your travels bring you to our area in the future.

"moving trip"

5
29/08/2017

just what we needed, a place to sleep, eat, and relax in the swimming pool and hot tub. The swimming pool was perfect!! We will always use Best Western whenever possible. We joined the club and we use it.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience and for loyalty to Best Western. We were glad that you were able to stay with us and happy that you enjoyed your time at our hotel. Please come see us again the next time your travels bring you to our area.

"Great Hotel in Redmond"

5
28/08/2017

This hotel was in a great location, near US97 and restaurants. Access was easy and the hotel was very clean. Although we visited this hotel a few days after the solar eclipse in Oregon, I felt the rates we still reflective of the eclipse and considerable higher than usual.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We really feel like we're in a very convenient location for dining, shopping, or entertainment, and all within walking distance. Thanks for sharing that! I'm glad you enjoyed your stay. Please come back and see us again now that the eclipse is in the rearview mirror and summer, along with those higher rates, is drawing to an end.

"Post eclipse stay"

4
24/08/2017

We were lucky to call in the morning and reserve a room the night after the eclipse of the sun in central Oregon. The staff was friendly and helpful at check in. The room was comfortable with sanitized remote for the TV. Breakfast was not up to the quality of the high charges for the room. Parking was good for or trip hauling a car on a trailer. The pool and hot tub looked inviting unfortunately we arrived to late to take advantage of these amenities.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I am happy that you found a room after the eclipse! Many hotels had a rush of last minute bookings from people who preferred not to fight the crazy traffic! But it was such a great experience and well worth the havoc that followed. I'm glad to hear that you were happy with your room and most of the amenities, and also that our staff took good care of you. I am sorry to hear that the breakfast fell short of expectations. I can assure you that we are always looking at ways to make improvements with our breakfast, whether it be more variety, more healthy foods, or different methods to display everything.

"Everything excellent"

5
22/08/2017

Everything excellent. All details executed to perfection. Must see to believe. Just think of your best road hotel experience, then imagine its a bit cleaner, a bit friendlier, a bit more accomodating, breakfast a bit more complete and better overall.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We sure appreciate the high praise, and are pleased to hear you enjoyed your experience staying at our hotel. Thank you so much for the wonderful recommendation!

"Oregon tour"

5
10/08/2017

Very nice motel. I always enjoy staying in Best Western motels. Loved the fitness room. Rooms were clean and hotel staff very friendly and professional. Great motel for the price. Very nice breakfast. Good location and easy to find along the road.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing our hotel to stay at and for the review. I am always happy to hear that a guest of ours has enjoyed their stay. I hope that the next time you are in our area you will come and stay with us again. We enjoy seeing returning faces as it makes us feel like we're doing something right.

"$$$$"

4
02/08/2017

A large urban styled hotel similar to thousands of others, clean, well managed, with a hot tub and pool suitable to swim laps in. It's within walking distance of a Sharis, a four plex movie theater,and a small mall. Problem -- $200 for one night. $150 would be closer to standard.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay at our hotel. I'm so glad you enjoyed your stay with us and appreciate you pointing out some of our great benefits. There is a plus and negative in regards to our summer rates. The negative is that they are much cheaper than $200 in the off-season. However, the plus is that if you're coming to Bend, we're only fifteen minutes away and typically significantly cheaper than Bend hotels of same level.

"Much nicer Best Western than at Hood River"

4
29/07/2017

Nice, clean, large, rooms, good staff and good breakfast. There is a nice pool and hot tub. Would definitely stay again. The price is not cheap but it is much better than in Bend. Very convenient to the McKenzie Pass-Santiam Pass Scenic Byway, which is beautiful, the town of Sisters, and Smith Rock State Park.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking a few moments out of your day to provide us with such a nice review regarding your recent experience at our hotel. We are delighted to hear that you enjoyed your stay with us. If you're ever in our area during the off-season, prices are quite a bit lower and we're blessed to still have sunshine even in the winter. Come and see us then!

"Clean location, nice staff"

4
27/07/2017

I would stay again. Good location, parking, nice staff, and clean inside and out. My only real negative was the bed, though new, was hard. Usually BW have fantastic beds. Breakfast was a little low on fruit considering the time of year but the breakfast area was clean and comfortable. Great fitness areas including a pool and hot tub!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking the time to write a review on your stay with us here at the Best Western Plus Rama Inn in Redmond. It was our pleasure to have you as our guest, and I am glad to hear you were happy with your experience (except for the bed, darn it!). We look forward to having you as our guest again.

"A couple of nights in Redmond"

5
26/07/2017

The Best Western in Redmond is a nice place to stay after a long day at work. It is clean, quiet and comfortable. The staff is great, helpful and very pleasant. I recommend them for the weary traveler and will stay again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I'm very happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area. Hopefully, you won't have to work such long days and will save some time to see some of the wonderful sights our area has to offer.

"Hot and uncomfortable"

2
26/07/2017

Room AC barely worked, Shower curtain was moldy and maid service did not come provide towels and clean sheets (we sweated so bad in the night we needed clean sheets) as requested at the front desk. would pay the extras money to stay somewhere else

BestWesternHotels, Corporate at Best Western Plus Rama Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Easy access and friendly staff"

5
24/07/2017

perfect accomodations for a girls lax team. easy access to I-97 - central location and price much better than Bend($$$$) staff was super friendly and facilitated an early beakfasy for our crew of 50+. Many thanks!!

"Best stay in Redmond"

5
21/07/2017

Travel often to this area. Always reliable, clean, friendly, above and beyond helpful. Lower rates than most the dumps nearby. Accommodate any special needs including diet. My work plans change frequently and I've never been hassled for last minute changes.

"Great location"

4
19/07/2017

I stay here when I'm in the Bend/Redmond area. Easy access to restaurants, shopping, right off Highwsy 97. Nice breakfast selections, pool, workout room. Ample large vehicle parking. The staff has always been very helpful.

"Great indoor spa & handicapped rooms"

4
29/06/2017

I drive through the Bend/Redmond area several times a year and I always try to stay at Rama Best Western in Redmond. I love being able to soak in the indoor spa after a day's adventures. They have several handicapped accessible rooms with outside entrances which I appreciate. Nice, central location & friendly staff.

"Not Very Clean"

3
26/06/2017

Found hair in the shower. TV remotes did not work properly for either TV. The tray that held the coffee and condiments had not been cleaned for some time. Bathroom floor had whites specs of something on it.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We really do try our best to provide as clean and comfortable room and hotel as possible, and our staff prides themselves on doing just that. However, as you can see from this review, on this particular effort we fell short and we won't make excuses for a poor performance. So, if this happens to you, please let us know so that we can correct the matter while you are here. Your satisfaction is what is important, so if we mess up we really do want to make it right.

"Very Well Run Hotel"

5
24/06/2017

This hotel is run very well. Everybody works together and makes sure the guests are well taken care of. The rooms were excellent and clean. Breakfast was excellent. Good choices and lots of condiments to suit everyone's tastes. Good location with easy access on and off the main highway. Quiet. Fast check in and check out. Have no complaints.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I am so happy to hear your appreciation of our hotel. Thank you for all of the wonderful comments about our hotel, the location, our amenities and the staff. We all really appreciate it. Thank you again and we look forward to see you soon.

"On Our Way Home"

4
21/06/2017

We enjoy staying at most Best Western Hotels because quality is almost always high standard and staff very friendly and helpful. The breakfasts are great and most important the beds and pillows are very good Internet is user friendly. Always nice to make reservations ahead and know you have a good bed.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the nice comments about our hotel and the Best Western brand in general. I am very glad to hear that you had a wonderful experience while staying with us. Thank you again and we look forward to you staying with us in the future

"Nice Place for Business Traveler"

4
21/06/2017

State business travel took me to Redmond this month and found this hotel was one of the few in the area that would accept the government rate during the summer months. The staff were friendly and helpful, thank you! The room was clean, quiet, comfortable, and very nice. The small fridge and microwave were also clean and worked very well. The hotel uses real soap bars instead of dispensers which I like. As with all my reviews, I investigate the fitness options at each hotel and found this hotel to have a larger than normal fitness room with two treadmills, one elliptical, and one bicycling machine. There is also a freestanding resistance training machine that is similar to a universal machine but much more modern. I saw and used one of these machines in a hotel in Washington DC a few months ago and it will give you a fairly good resistance workout. I had to leave the hotel early for a field inspection so I unfortunately didn't get to try the breakfast. The hotel location is at the south end of Redmond along Hwy 97 with easy access to the highway as well as easy drive to Bend. The rooms face north/south so you don't really get a good mountain view except partially on the south facing 2nd floor rooms. There are food options within walking or short drive distance (Burger King, DQ). Found out that the room rates jump to $500 during the solar eclipse in August...and that doesn't include a steak dinner (I had to ask, smart aleck that I am). Overall, I will stay at this hotel again in the future for business and personal travel but not during the eclipse!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking the time to share such a detailed experience about your stay with us and our hotel. It's very helpful for others when making their decision to stay here or not. It's sounds like you had an enjoyable stay here and I'm always glad to hear that. Hopefully we'll see you again soon, although probably not during the solar eclipse, I'm guessing.

"Hotsprings19"

4
19/06/2017

Great location and services. Suites are nice size and quiet. Beds are a little hard but not bad. Bathrooms are small. Nice to have a breakfast included and small refrigerator and microwave in the room. Have stayed here 3x in the past year and it is always clean.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your nice postings on Trip Advisor. We do have the best breakfast in town and it's so nice to have a refrigerator and microwave in your room. We look forward to your next visit with us.

"Best Western - Redmond, OR"

4
08/06/2017

The hotel appearance in and out were fine. Plenty of parking on-sight. Breakfast food selection very good, and plenty to choose from. The rooms were spacious, the bed was not great, too hard. The pool and hot tub was awesome and clean. My biggest complaint was bathroom odor. I thought is was a urine smell, but it looked really clean. I discovered it was actually a mildew smell from the shower curtain which is cloth, and they don't use a plastic liner behind the cloth curtain, so it stunk. It didn't ruin my stay, and I should have reported it, but I was there to visit an ill parent and had way bigger thins on my mind. I would recommend staying here if you can get better rates than I had, we paid $501 for 3 nights, which I felt was really steep, especially in Redmond, OR; but my mom was ill and I needed a place to stay.

"Nice place. "

4
06/06/2017

Best Western is my "Go To" when on the road. Spent a week here and enjoyed the stay. The fitness room was my first stop each evening. I really enjoyed watching the evening news while walking/running on the treadmill. My reservation got messed up and I was told I didn't have a room for my last night. The front desk folks and housekeeping crew went above and beyond and were able to keep me in my room for my last night. The breakfasts are good. Sausage, bacon, ham, eggs and waffles and more.

"Nice accommodations but dirty"

3
04/06/2017

This hotel is quite lovely from the outside and the decor inside was nice. The staff was very hospitable and friendly however our room smelled bad and still had trash in it from the previous visitors i.e. bottle of water, bottle cap, and q-tip on the floor.... ick! The cleaning people also left some of their cleaning supplies in our room by accident. The halls looked like they had not been vacuumed in quite a while. The breakfast area was nice, seemed clean, and the food was good. Overall a decent experience. I just don't like "dirty".

"Visit to Painted Hills"

3
03/06/2017

We stayed at this hotel when we visited the Painted Hills. It was a comfortable hotel for a one night stay. Breakfast was just about there. Bacon came with hair! Very slow internet and no HD channels on TV. Surprising in the present world!

"Solid night's stay"

5
03/06/2017

This hotel isn't anything glamorous, but it's clean, spacious, and checks off all the major boxes just fine. ROOM: The hotel is older but has been refurbished fairly recently. Beds are good. Great water pressure. Excellent wi-fi. Lots of room. Microwave and mini-fridge. In room coffee. About the only improvement I'd see is more available and accessible plug outlets for all our modern gadgets we haul these days. BREAKFAST: Plenty of variety (at least on the weekend when we were there?) Sausage, eggs, bacon, potatoes, breads, waffles, hot and cold cereals, good yogurts. More toppings for those last three than I'd ever seen in a hotel. Only wish they offered cut fresh fruit-- they just had canned fruit cocktail and whole apples, oranges, and bananas. POOL: Didn't use it but looked nice and spacious. If our kids were little, they'd have gone crazy for it. Covered, so year round. Hot tub, too. GYM: Spacious and with better equipment than you'd often find in a hotel this size OVERALL: My tweaks to this place are so minor, I'm not deducting any stars. The cost isn't cheap but it's comparable to the market price for hotels here, so it's fair. I'd not hesitate to stay here again.

"Very nice and friendly staff"

5
29/05/2017

Came to Redmond for business and had a great night sleep. Everyone was friendly and sweet. I wish I had not had to leave so soon. I would stay here again and make sure to see more what the area has to offer.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for the great review! We appreciate all the nice comments and we're very glad you had such a pleasant stay with us. Hopefully you'll be able to stay longer next time, because there really is a lot to see and do in our area. Hope to see you soon!

"Already booked my next stay"

4
26/05/2017

Good property. My room was very clean and everything was in good shape. Minimal noise. Desk clerk was delightful. Frig and microwave. I was up too early for the breakfast but the coffee was good and they right across the street is a 24 hr restaurant. Yeah. Close to airport so excellent for early and late flights.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for such a nice review and for sharing your thoughts regarding your stay at our hotel. Thank you for your business and we look forward to seeing you again. Hopefully you won't have to get up so early next time and will be able to enjoy our full breakfast buffet!

"Clean and Comfortable"

4
24/05/2017

Nice big rooms with good beds. The hotel is neat and clean. The location is easy to get to from the hiway. The staff was friendly and helpful. The breakfast was full serve not just breads. There is an indoor pool and exercise room

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
From the big rooms and neat and clean hotel, location and breakfast, we appreciate the high praise. We are happy to hear you were able to enjoy just about everything we have to offer. Thank you so much for the wonderful recommendation.

"Great Hotel"

5
15/05/2017

I have been staying at this hotel with my daughter for four years of equestrian state meets and when I left Sunday I was sad cause I felt like I was leaving my second home forever. I love this hotel and if ever traveling through this area again and need a hotel I will not hesitate to stop in to see if there might be a room available for me. Thank you keep up your awesome hotel and staff!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
It sounds like you and your daughter have closed a chapter of your life and I wish you both the best with the next chapter and whatever that may bring. A big thank you for your loyalty over the last four years; it is very much appreciated. It was our pleasure having you as our guest and I'm so glad we were able to make you feel right at home. Hopefully we will see you again soon.

"Golf Tournament"

5
11/05/2017

Great hotel, friendly staff and great amenities would definitely stay here again. I really appreciated that the staff was able to assist in giving the other party a key for the room when they were arriving in the very early mornings my hours. That was extremely helpful so that I did not have to wait up. Thank you again for everything.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your great postings on Trip Advisor. I'm glad that the staff was able to assist your late arriving guest. We hope that you will stay with us again in the future.

"Nice place to stay"

5
11/05/2017

This hotel is easy to get to and is very clean. The breakfast has many foods to choose from, hot and fresh. The staff is very friendly and helpful. The rooms are roomy and comfortable and quiet and well decorated.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for posting on Trip Advisor. We do have a lot of choices on our breakfast bar, including bacon, sausage, scrambled eggs, hash browns, and gravy are just a few to name. We hope that you will stay with us again if you're ever in our area.

"Cant wait to move"

4
10/05/2017

This was our 2nd stay. Both times we had no problems. The staff was helpful and went above and beyond to help with anything we asked for. They even remembered our entire families names when we came back 6 months later. I would recommend this place to anyone.

krystie y, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your great posting on Trip Advisor. We hope to see you the next time you're in our area!

"Trip for us."

1
05/05/2017

We had a very nice stay. Everyone was really nice. The room was big and very clean also. The breakfast had a good variety to choose from too.. We would definitely stay there again. Thank you. We would definitely recommend the Best Western.

bwredmond_gm, Front Office Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing to stay with us. It was a pleasure having you.

"Almost excellent"

4
05/05/2017

We were looking for lodging that had trailer parking and a hot tub. These bases were covered quite well by this hotel. The breakfast service needs a bit of improvement (available waffle batter would be good, and making sure the right milk sort is in the right container), but the variety of choices is above par for hotel breakfast services. The TV remotes had problems, including no OFF button. There are decent restaurants close by as well as other amenities like fuel. Overall, I would come back. This hotel is outside of downtown Bend, which makes getting started in the morning easier, and they do have that nice hot tub for unkinking sore backed after a long day on the road.

"BW Redmond, OR"

5
01/05/2017

Great location. East to get to from Airport. Great staff. Very Clean and quiet. Great restaurant nearby- Madelines. East to get to Bend, OR Easy check in and express check out. I appreciate Bestwestern- They are just about everywhere I need to go.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We're committed to making each guests stay as enjoyable as possible, and we are glad your stay with us was a good one. Thank you for your business and we look forward to seeing you again.

"Improving"

3
26/04/2017

I recently stayed at the Rama Inn in Redmond, Although the property is older, they are working on updating it and have now changed to a BW Plus. The room I stayed in was updated and was very clean and roomy. The staff were very friendly and every one I ran into, smiled and said hello. It is right off Highway 97, so it is super easy to get back on the road and travel. It is very close to Albertsons, a liquor store, Shari's restaurant is within walking distance. If you are into fast food, Burger King is right next to the property. There are several nicer restaurants just down the road. 2 good Mexican and a Chinese restaurant, There are several other fast food establishments close by as well, There are fuel stations close by as well. I have stayed here several times for my business trips and they are always super friendly I am very pleased they are updating the rooms and making the experience brighter, If you are into motel breakfast, they have an amazing selection, bacon, eggs, sausage, bagels, coffee cereal, yogurt, fresh fruit, etc and a large room to seat everyone. The pool is nice and has a Jacuzzi next to it, Highway noise is not an issue. WiFI access is free and seemed to be fairly fast I enjoyed my stay.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
You know, it seems like the older we get (I'm talking the building here, not us!) the better we get. Upgrades everywhere in recent months, and we just finished painting and installing tiled entrances to each guest room. Plus, we'll be working on a couple of other items later this year that should really spice up the pool area. And, to top it off, no plans to move the building, so we'll still be in this great location. Thanks for the review!

"Great stay and breakfast"

5
24/04/2017

Our family has been staying at the Best Western in Redmond, OR several times this year while we are visiting family. It's got a great location and you can walk to anything you want, shopping and eating. Great service all around and the breakfast foods are fantastic, great value all around for the price.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I appreciate the wonderful review and am happy to hear that you and your family had another pleasant stay with us. We always strive to provide the best service for our guests, but we do feel like we are very fortunate to be located in such a convenient spot, close to dining, shopping, and even a movie theater! It's definitely a nice added benefit, and thank you so much for pointing that out!

"No Consideration"

3
23/04/2017

Property is clean and well positioned. Good service by staff and the breakfast was well prepared and a good selection of items. My issue was I wanted to cancel my reservation at noon as I had done my work in Redmond/Bend and good make up some time on this trip. No way 24 cancellation policy and I good pay here and again for the hotel where I would end up that day. Policies are only good as they are administered. In this case they failed.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your posting on Trip Advisor. As most travelers are aware, when they make their reservation, like you did, you receive a confirmation with the cancellation policy. When you arrived at our hotel, I offered to give you a 50% discount, which I didn't have to do, or you could have stayed the night and enjoy our town. You chose to take my offer of the 50% discount off of your room and go to your next destination. Thank you for the nice comments on our breakfast selection.

"very nice"

4
19/04/2017

This hotel Beas very nice and convenient to great restaurants, like Madeline 's. The Staff was very helpful. The hotel is very clean and accommodating to all who stay there. Breakfast was a plus. The only problems I saw was the WiFi ( it kept knocking us off internet service) and at night the rooms got real stuffy. The air conditioner came on every 2 hours and only stayed on for 2 minutes. Other than that, I would recommend this hotel.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I am happy to hear that, for the most part, you were pleased with your recent stay at our hotel here in Redmond. Issues like the Wi-Fi and air conditioning can certainly take away from your satisfaction, and I'm sorry that your stay was negatively affected by that. We do appreciate you bringing this to our attention so that we can look into it. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

"You can count on a great stay!"

5
18/04/2017

We've been staying here recently as I conduct estate business in the area. Always welcomed and our rooms have been clean and well supplied. Internet works well and the breakfast has a good variety of items. The breakfast room worker is always available and keeps items stocked. Simply put, great place to stay!

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the nice posting on trip Advisor. We're glad that you were happy with your stay! If you're ever in our area again, we hope that you will stay with us again as we know you have other choices of places to stay.

"Nice Stay"

4
10/04/2017

We had an enjoyable stay here on a trip to explore more of Oregon. The staff were all friendly and helpful. The only problem was that our fresh produce froze in the refrigerator! We have never had that happen before in any motel refrigerator. There was no door on the freezer part which could have been the culprit. Otherwise, it was quiet even thought there were a number of families there for various events.

"Family"

5
07/04/2017

We have stayed at this BW Rama Inn a few times now. We are building a cabin in area and We will continue to use this service when we come to town. We will also have our family stay at this location once we are established. Excellent!!

"Best Western Plus Redmond, OR"

2
31/03/2017

I would not recommend this hotel as the room was not clean and we were greeted with vacuuming at 7:15AM. Although they gave me a credit of $20.00, it is never fun to hear vacuuming after a late night of travelling. The room had dust and was not the cleanest of rooms. I guess you get what you pay for.

bwredmond_gm, Front Office Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I sincerely apologize for the early morning vacuuming. That is not the way anyone wants to be woken up. That should never have happened. I also apologize for the dust in the room. These issues have been discussed with the housekeeping staff.

"Nice property, great staff"

5
30/03/2017

We stayed overnight on our way north. The room was big & very clean. Kathy R., the front desk person, was extremely helpful in choosing our room due to medical issues my husband has and following up to be sure everything was satisfactory.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We are glad we were able to accommodate you on your way north. We always try to do what we can with any special room needs to satisfy all our guests and we're very happy that worked out so well for you. Thank you for your review, we will always be here to make your stay easy going so call us whenever you would like to visit again!

"Road trip stop"

5
26/03/2017

This hotel was in a good location. Staff was very friendly. They were helpful when we were unable to get our TV to work. The carpet looks like it needs to be cleaned, but the room was clean other than that. The breakfast had many choices and was good tasting.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the nice posting on Trip Advisor. Thank you for your comments on our carpet, we actually had just got them professionally cleaned less than a month ago. We know that you have many choices on where to stay and hope that if you stay in La Grande again, you will stay with us.

"Very Nice"

5
16/11/2016

We enjoyed our stay at The Best Western. Very friendly and helpful staff. Fresh, clean rooms. The pool & hot tub were great! Beds have plenty of pillows and are very comfortable. The breakfast was really good. They have lots of options to accommodate all ages.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your postings on Trip Advisor. We're glad that you got to enjoy the indoor pool and hot tub. We do have a really nice extended hot breakfast in which you shouldn't leave the motel hungry. If you're ever in our area again, we hope you will come and stay with us again!

"Clean hotel and great staff"

5
05/11/2016

We really enjoyed our recent stay at this Best Western. The every staff member was extremely courteous and polite. The room was very nice with comfortable beds. It was very quiet and we slept well. Breakfast was great! We would stay at this hotel again. Also, there were several places to eat that were close by.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your great comments on Trip Advisor! We do have a really great staff who are always willing to make each guest comfortable. We are close to the freeway, but we don't get complaints about it from our guests. We look forward to seeing you on your next stay!

"Nice motel in Redmond, Oregon"

5
05/11/2016

This motel was a surprise for us. It was easy to find, right off Highway 97. The room was nice and clean, and the breakfast was one of the best we've had. It had a nice indoor pool and hot tub. There is a Shari's restaurant right across the street and also a large grocery store.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay with us. We're so glad you enjoyed your stay and were impressed with our breakfast offering as well as some of the other amenities and location. Hopefully we'll see you again soon!

"Better than expected"

4
02/11/2016

Stayed in Redmond for one night because of an am flight the next day. Room with one King bed. Bed was very comfortable, room was large, new TV, Refrig and Microwave in a nice cabinet. Bathroom was nice and clean. Large closet with 2 suitcase holders, was a plus, usually one or none in many hotels. This room was just as nice as another upscale chain that my husband frequents for work. It was also a reasonable price- $25 less than the other chain motel choice in Redmond. The breakfast room was large and had a good selection of hot and cold items. I would stay here again .

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to review us on TripAdvisor, and thank you for the nice review! We truly appreciate your kind words as well as your business. We look forward to welcoming you back to the hotel in the future.

"Roomy, clean and quiet"

5
26/10/2016

A great place to stay in Redmond. A huge room with all of the best amenities. Outstanding water pressure in the shower. One of the best breakfast selections that I have experienced at a motel, and it was well attended to, by the staff. Just a very pleasant travel experience.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you so much for taking time to share your thoughts with the Tripadivisor community. We're very glad that you enjoyed your stay with us, and we appreciate all the great comments regarding your room and the amenities that we offer at our hotel. Hopefully we can welcome you back to our hotel in the near future!

"Decent hotel for the price"

4
26/10/2016

We didn't have any complaints about this hotel. It was your basic Best Western - nothing too fancy. Decent, clean rooms. Quiet hotel. Plenty of options for food in the morning. Friendly staff. Plenty of parking. Would stay here again.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for reviewing us on Tripadvisor. I am happy to read that you had an enjoyable stay. We strive to be offer the best service we can, and we always look to make improvements where needed. Looking forward to seeing you back here!

"Just what we expected"

3
23/10/2016

This was booked for us. It was clean. We had a nice hand written note welcoming us. Stayed two nights, great job cleaning each day. Breakfast items were generous, eggs and cheese, bacon, biscuits and gravy, fruits, oatmeal, waffle station, juice, coffee. There is a pool and jacuzzi. Parked right outside our door. There is a Burger King right next door.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your recent experience at our hotel. I am glad to hear that you found that we provided clean rooms and a generous breakfast. Thank you for providing details of some of the tasty items we include on our breakfast buffet. We look forward to your next visit!

"regular hotel"

2
22/10/2016

The hotel might be for the area a good one as there are not so many good alternatives. I stayed there one night and was very happy to leave the hotel. The room was ok but in the morning all over the place it was a smell of food (cooked fat from the bacon), this was more than "ugly". The bathroom could be cleaner but was acceptable for this area. The breakfast was low to a good standard hotel from my point of view. And as mentioned it smelled like cooked fat all over the place. There is no bar for an after work drink.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
All the feedback we receive from our guests is extremely valuable to us, and this honest review is equally valuable. Please know that we will use this information to continue to focus on making each and every guest experience the best it can be. From the cleanliness of our rooms and public spaces to the quality of our breakfast offerings, we will strive to make improvements where needed.

"Always a Good Stay"

4
15/10/2016

I have stayed at the BW Rama Inn about six times this year, all for business. My reason is quite simple: I get a great night's sleep, reliable internet, and the staff is pleasant and helpful. Considering the proximity to Highway 97, the noise from the highway is hardly noticeable. The room-to-room noise is also minimal. The rooms are clean and roomy and the bed is always comfortable. The breakfast is better than most, with a good selection of hot and cold offerings, fresh fruit and yogurt. Although downtown Redmond is not within walking distance, there is a cinema right across the street and an excellent restaurant, Madeline's, less than a 5 minute walk.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to post about the things you enjoy about our property. We very happy to hear that we consistently provide a good stay for you. Your business is appreciated!

"Best place in town"

5
15/10/2016

Absolutely love this place. Clean, great location, friendly and helpful staff and great breakfast. I live locally and due to my home situation I take "days off" to refuel. I wouldn't think of choosing any other place but Best Western.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Wow, thank you so much for your such a wonderful review, and thank you for commenting that you feel our hotel is the best place in town. We certainly strive for that level, so that feedback is very reassuring. I will certainly pass that along to the staff. Please come back and see us soon!

"Friendly, helpful staff"

4
12/10/2016

The staff at the Rama Inn are very friendly and helpful. They never fail to say hello and are prompt at responding to requests. Breakfast is pretty good served buffet style, with options of eggs, breakfast meat, yogurt, a variety of breads, danish, waffles, cereal. We will definitely consider this hotel the next time we are in Redmond.

"Helpful staff"

5
11/10/2016

Lovely rooms,fast wifi and adequate breakfast. We had the pool and tub to ourselves after the drive from San Francisco.We had trouble with our hire car and Rachelle couldn't do enough to help. In fact she sorted another car for us. Dwayne was also helpful.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your view of our hotel. We always appreciate knowing what made your stay an enjoyable one. Please visit us again when your travels bring you back to our area.

"A Good Nights Sleep"

5
11/10/2016

Spent one night here after a day at Smith Rock SP. Check-in was quick and friendly. Our room was large and well equipped. Good size bathroom. Self service breakfast was excellent with a good choice of items to eat. Although fairly close to the main through road, there was no noise to disturb your sleep.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to post your kind comments about your recent stay with us. It's always great to hear when our guests enjoy their stay with us, and prospective guests appreciate the comments on just what made the stay an enjoyable one. Please visit us again!

"2 night weekend stand"

4
10/10/2016

overall, this hotel is a safe bet, room sizes were large, very comfortable beds, quality decor, large flat screen tv with ok qualtiy screen (not high def), bend cable remote can be confusing to use at first, tv sound could be better, bathrooms could be larger, breakfast choices were excellent, large breafast area with plenty of seating. overall room rates in the area seem high for off season pricing, probably due housing shortage in the area with lots of construction going on -construction workers are staying at nice hotels. this hotel is in a nice area of redmond and has plenty of eating choices nearby

"Great motel"

5
08/10/2016

This was my first stay at this property and I did use reward points to stay here. The outside is clean and nice. The lobby was also clean and nice. Check-in was about the fastest and easiest check-in I have ever had. The room was clean and updated. We had breakfast the next morning and the food was good With a good variety of food and drink. Both the evening and morning staff were friendly and efficient. Over all a great stay and we will visit again.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the great comments on Trip Advisor! We're glad that you decided to stay with us on your trip to La Grande. We hope that you got to try our evening soup and crackers and freshly baked cookies! If you're ever in our area again we hope that you will stay with us again!

"Good beds and breakfast"

4
28/09/2016

After too many soft beds on our recent trip, we were happy to find these more to our liking. A little more spendy than some of the Best Westerns, but not too bad, considering we rode in on our motorcycles with no reservations. The breakfast was one of the best of the 3 Best Westerns we had stayed in; lots of choices.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to fill out the survey. We appreciate the nice things you have to say about our beds and breakfast, which may be two of the most important things about a hotel! Glad you enjoyed your stay with us, and we hope the rest of your motorcycle trip was just as enjoyable.

"Comfortable and clean"

5
24/09/2016

We stayed here for one night near the middle of September. The motel was easy to find and easy to access from the highway. Our room was clean and well maintained. The people working at the front desk were friendly and helpful. The guest laundry facilities were clean and in good working order. There is a good restaurant near by. Breakfast had a good selection. We would choose this motel in the future.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the great review! A comment we do hear a lot is how convenient are location is, to the highway, to shopping, as well as dining and entertainment. I'm so glad to hear the positive feedback regarding our staff and some of our hotel amenities. Hopefully we'll see you again soon!

"Another good Best Western"

4
16/09/2016

I'm biased. I've stayed at many Best Westerns in the West and all have been clean and well-run. So when I was coming to Redmond to golf with friends, I suggested the BW Rama Inn because I'd stayed at a couple other's and they've always been really nice. This hotel was no exception, and my friends and I had zero complaints.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for taking time to review our hotel. We appreciate it, as well as your loyalty to the brand.

"Great Stay here in Redmond, Oregon"

5
13/09/2016

We are locals.We had to make arrangements due to having Tiles installed at our house. We stayed here at the Best Western Plus Rama for two days, We enjoyed our stay and it was convenient to nearby shops and restaurants. Great Location ! Would recommend this place to my friends and family as the place to stay in Redmond !!

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you so much for your nice review of our hotel. I am happy that we were able to help you out while your home was being renovated, and pleased to hear you enjoyed your stay with us during that time. Our staff takes great pride in the hotel and it's always reassuring to hear this kind of feedback. Thank you for that, and for the great recommendation!

"New exterior, dated interior"

3
12/09/2016

The Rama Inn was adequate. I'm not sure why it's a BW Plus as it did not appear to have any of the amenity upgrades that I usually see at hotels within this category. The exterior has been attractively updated, but the interior shows it's age and is overdue for an equivalent upgrade. In our room, sheets and towels were good, bed comfortable, and the room generally clean, but not as clean as I would have liked. Small details were not attended to - wobbly toilet seat, too small shower curtain, shower head mounted too low on the wall. Overall, okay. Not great.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing to hear when we've fallen a little short of the goals that we strive for. We do use these reviews, however, to address issues that need attention, so thank you for leaving your honest review. By the way, some of the upgrades that make us a BW Plus are the big screen televisions, full hot breakfast buffet, expanded fitness center with weight machine, deluxe bath amenities, business center, and an elevator to name a few.

"Nice place to stay"

5
10/09/2016

The hotel is well kept and the staff is very helpful and friendly. Kathy at the front desk gave us a good recommendation for dinner within walking distance. Bed was very comfortable. Breakfast bar had a lot of variety and was replenished quickly when something ran out.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to write your review of our property and for the perfect rating. The views of our guest are extremely valuable. We appreciate your positive feedback about our staff, beds, and breakfast. We look forward to seeing you again!

"Great Hotel"

5
09/09/2016

This is my 3rd time at this hotel, the employees are always nice and helpful, the breakfast is good and a large variety to choose from. Quiet and comfortable. There was a slight problem in the dining area with electrical, the girls did a great job at still serving a hot breakfast with a good attitude. I will be back to this hotel.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you so much taking the time to complete a review for us on TripAdvisor. We are delighted to hear you enjoy your stay with us and we very much appreciate your loyalty to our hotel. I'm so sorry about the electrical issue, but I'm happy to hear the staff was able to work through that for you. Hope to see you again real soon!

"Clean/new hotel right on the main drag"

4
31/08/2016

Although right on the highway, I didn't hear any car noise. Great pool, sufficient breakfast. Very clean room with good chargers/tv etc. Great parking close to the rooms and the laundry facilities allowed us to wash our dirty road trip clothes.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Some of our guests are concerned about our distance from the highway for noise, but as you mentioned, for most there is no issue with traffic noise. We do have many rooms that are a good distance from the highway if that is a problem, and we're happy to accommodate those requests. And thanks for mentioning some of those amenities that made your stay an enjoyable one.

"Older Hotel with Large Rooms"

4
26/08/2016

This Best Western is an older hotel with large, quiet, comfortable rooms located in north Redmond. Shari's Restaurant and Burger King are right next door. Hotel is off 97 but easy access with stoplights. Full breakfast. I was able to check in early.

"Friendly, clean and a good value"

5
26/08/2016

We have stayed here several times before. Always a good experience. Now with added elevator and upgrades it is excellent. Breakfast is one of the best in the chain. Gina, working the breakfast, was especially noted as an outstanding employee. The suite was great and will now be our standard room. Great location with easy access. While here we enjoyed the Mi Cielo Mexican restaurant. A small place with friendly, excellent service and food. The seafood enchilada was the best I've had.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the great review on Trip Advisor! We're glad that you enjoyed your stay and that the suite worked so well for you and your family. We have found an excellent breakfast staff that does do an outstanding job! We also have many really good restaurants in town. We hope that you will come and visit us again!

"Redmond Oregon"

5
24/08/2016

Very nice motel centrally located with easy access from major highway. Nice breakfast bar and clean rooms make this a location to consider when in central Oregon. Will stay again when needing lodging in that area.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We are very pleased to read this. Thank you for taking your time to mention our hotel and our amenities. We do have a lot to offer and are lucky to be located in such a convenient area. We are glad that you will be staying with us again, we hope you become one of our many frequent customers!

"Just OK"

3
22/08/2016

I really enjoyed the location of this room, very convenient, easy to find and plenty of parking. We pulled up right at 3:00 pm, just at the start of check-in. I walked up to the counter and gave my name to the friendly woman at the front desk and someone behind her informed me that no rooms are ready - in not the friendliest of ways, just not very professional and I could tell the woman helping me was a little irked. Turns out my room was all ready for me. Just added a bit of unnecessary tension. We stayed in room 202, a double queen suite. I would certainly recommend. It is very spacious and well appointed for a simple stay. The beds are comfortable, though a bit hard. The breakfast was great and always well stocked. Our main issue with this stay was the lack of attention to detail in the cleaning. There was a fingernail in the carpet next to the bed, a mouse dropping in the bathroom, splatters of something all over the bathroom floor, a black stain on the sheets, and the tv remotes were filthy, even though being placed in a 'clean remote' sleeve. One or two of these things would not have bothered me at all, but with so many issues in one room, it just made me a little uncomfortable and not able to feel at home here. As far as hotel stays go, this was not the worst but certainly not the best either. I have no doubt that these issues would have been resolved if we had brought them up with staff, as they were more than helpful, we just didn't have time. I would definitely stay here again in hopes that this was just a fluke, as most reviewers have only great things to say. Unfortunately, my experience was just not the best.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
First and foremost, thank you for taking the time out of your busy schedule to write a review regarding your stay at our hotel. Upon reading through your comments it is very clear that we fell below our normal standards. We take a lot of pride in our service, quality and cleanliness, so it's disappointing when we discover we've come up short. Please accept our apologies for the problems you experienced during your stay, and please know that they have been addressed. Thank you for your business and we hope we will see you again in the future so that we can provide you with a superior experience.

"Happy repeat customer though some wifi issues this time"

5
19/08/2016

I have stayed at the Rama Best Western before and then and this visit found it comfortable, clean, and the staff competent and professional. The woman who checked us in warned us in advance of the planned overnight change of the wi-fi password and unfortunately wrote down the 2nd password incorrectly and it took some time the next day to resolve connecting. Breakfast was the typical for Best Western.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I'm glad to hear you enjoyed your stay with us again, and thank you for your repeat business. We sure appreciate you leaving such a wonderful review and hope to see you again real soon.

"Nice stopover place on the way to Crater Lake"

3
13/08/2016

We booked this room while we are travelling to Crater Lake. We have 2 boys (5 & 1 year old), we requested for the crib and they provide us with the playpen type. It is really easy to set up. The bed sheet is wrinkle and thought they can do a better job. The room color is red and kind of dull. The breakfast is included and it is nice. Overall it is nice place to stop by.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your experience regarding your recent stay at our hotel. The feedback is helpful for other guests in their decision making on where to stay, and it's great for us to see where we can make improvements--like tightening up those sheets! Thank you for choosing us for your lodging needs, and I hope your time at Crater Lake as well as the rest of your trip was enjoyable.

"Great value and friendly staff"

4
02/08/2016

My husband and I planned a very last minute getaway to central Oregon and when researching which hotel and city to stay at BW Rama Inn in Redmond was almost half as much as another hotel 20 minutes away. We found this hotel an easy drive from Sisters, OR (where we spent the afternoon walking around the town) and close to Smith Rock where we were planning on hiking the following day. Rocio was extremely helpful at checkin and even cheerfully changed our room when we requested to be on the other side of the hotel. There is not much to the location (right next-door to a Burger King) but the value of the room was good, the bedroom was above par and the bed was very comfortable. The bathroom was very small, only having enough room for one person at a time, and was in need of a redo. The hairdryer was the best hotel hairdryer that I have ever used. I only marked this as a 4star as the bathroom needed some updates (door was water damaged and area around the shower was worn).

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the kind review. I'm glad to hear you had such a wonderful time with us and that Rocio added to the enjoyment of your stay. Thanks so much for sharing your experience. We appreciate it very much, as do others who read these reviews. It's very helpful.

"Friendly Stay"

4
29/07/2016

Very friendly helpful staff, makes you feel welcome. Traveling for work room was clean, quiet and had internet service. Good breakfast served starting at 6 am lots of options which is nice as I'm on a restrictive diet.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your recent stay with us. I'm glad our staff was friendly and helpful and everything was to your satisfaction. Thanks for sharing that!

"Meh...."

2
28/07/2016

Average. Costs more than it's worth. Old motel that's gotten a facelift. Breakfast is a good feature. Not cool enough to be retro; not remodeled enough to feel new. Indoor pool and jacuzzi add interest but not class. If the price was lower it would all make sense. It's Just .... Meh.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience. My apologies that your stay was a disappointing one, but I'm sure others appreciate your honest opinion. We are still working on more "facelifting", by the way, always striving to make improvements where we can.

"reservation mix up"

3
28/07/2016

requested a hanicapped room with king bed and roll in shower. Got there to find it unavailable and was given a overcrowded room with two queens, making it very difficult to deal with a wheel chair, a Hoyer Lift, and a shower chair. Amy, staff, did her best to make it work for us, but it was way over-priced and far from ideal.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience. My sincere apologies with the mix-up with the roll-in shower. We do only have one room with a roll-in shower, unfortunately, but several handicap rooms with standard bathtubs with grab bars. Those rooms do have much more space for wheelchair access, as compared to the standard two queen room you received. We always strive to exceed our guests expectations, so I'm sorry we let you down. I hope you'll allow us another opportunity to serve your lodging needs.

"Good Solid Hotel for Extended Stays"

4
26/07/2016

Stayed at hotel for three nights for a business trip. Staff service was quick and efficient, always with a smile. Internet was fast and flawless. Rooms were clean and updated. Bed was comfortable. Breakfast was good, with multiple food choices. Location of hotel is next to highway and a fast food restaurant, so noise with window open was considerable. A/C worked very well. Pool and Fitness Center were very good as well.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for choosing our hotel for your recent stay in the area. I'm glad our staff was made such a positive impression and everything was to your satisfaction. It was our pleasure to serve you.

"Fantastic Breakfast!"

4
25/07/2016

We stayed here for my Husband's grandfather's funeral in Madras. It was only a 25-30 min drive to Madras, so not bad at all. The location of this hotel was wonderful! It was located to many restaurants and stores for convenience. The breakfast was wonderful! They had everything you could think of! The rooms and hotel were very nice as it had just been remodeled. It was nice that there were easy stairs to use to the 2nd floor so that we didn't always have to depend on the elevator. I didn't care for the beds too much, but my husband didn't mind them. I was also sick with a cold, so I could have been more sensitive to that. The staff was very friendly and the rooms were pretty quiet especially considering that we were right by many other rooms just off the stairs. AC worked great and it was nice and convenient having the fridge and microwave. I also really appreciated how they had round the clock tea, coffee and hot chocolate. Being sick, I took advantage of the hot tea often. I'd stay here again! :)

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your review and for choosing our hotel. We appreciate your positive feedback about our hotel, the breakfast, and the great location. We hope the next time you are in the area you choose to stay with us again, and hopefully when you're feeling a little better.

"Clean, Comfortable Room; Exceptional Breakfast"

5
25/07/2016

This Best Western was a little more expensive than most BW in the Northwest, but a bargain for the Bend, Oregon region. The room was large and clean, and the beds were comfortable. The breakfast was the best by far that we experienced on a two week trip in the northwest.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for giving us a perfect rating and for taking the time to write a review. We are very delighted that you enjoyed our hotel and the breakfast options. We look forward to seeing you again!

"If only every place I stay could be this good"

5
24/07/2016

For my money, this hotel was about as close to perfection as you can get for what I look for. If I could give it 6 stars, I would. Very friendly, helpful staff - checked us in early (and out late!). A room that ticks all the boxes - comfortable bed, fridge, microwave, iron, hair dryer, coffee maker, and a quiet HVAC unit that can run its fan continuously. Slept very well here. Great breakfast – wide choice of high quality food and fruit, including berries, and starts early (6 a.m.).

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to comment on your recent stay, it means so much to us. We are so happy to hear that you enjoyed your stay with us. We all take a lot of pride in our hotel and it is reassuring to hear such positive praise. I will pass this on to the rest of the crew. Have a wonderful day and we hope to see you back soon.

"Great stay!"

5
23/07/2016

Well trained staff at desk, housekeepers, and breakfast servers. Excellent stay. Comfortable bed. Outside traffic wasn't heard at all. Easy to find, near restaurants and shopping. Would stay there again if I were attending the Sisters Outdoor Quilt Show. What a great time there! Many guests stayed at the Best Western in Redmond. Good to compare travel and quilt show ideas and observations! If you haven't gone to Sisters for the Outdoor Quilt Show, go! 1,300 quilts are hung outside the businesses on the 2nd Saturday of July. What a great place to take pictures.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the kind review on TripAdvisor. I was thrilled to read your review and happy that you were so pleased with your stay. I will pass on the kind comments about our staff and service. The Sisters Quilt show is always a great draw to the area and a wonderful event every July. I'm glad you enjoyed yourself.

"Lots of upgrades to property"

4
19/07/2016

We've stayed here quiet a few times and have watched the property improve with each stay. They now have a elevator so no more taking the stairs. Property is a nice one, quick access to gas, restaurants and grocery store. Rooms are nice, clean and comfortable. Breakfast is decent with enough choces for everybody. It's our go to place when we're in the Redmond area. Only problem we encountered was a loud clangy AC unit in room 201. AC worked but loud so we just used the fan alone which was quiet and kept the room a decent temperature.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I am happy to hear you found the stay to your liking. We will certainly look into the issue with the AC you mentioned and have that repaired right away. We appreciate you pointing out the improvements we've made. In addition to the elevator, we've recently added a new and larger fitness center, we've installed new wallpaper and artwork in our hallways and public restrooms, new paint and sidewalks outside, and a larger patio for our pool. And, we're not done yet, so stay tuned!

"Ok. It's Best Western. "

3
18/07/2016

Was ok. Beds seemed older. Was clean. The breakfast was really good. They seemed to care about keeping it stocked well. Had eggs with bacon and potatoes. Lot of fruit and nuts with fresh fruit. Was a little high prices for what we got but it wasn't bad.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking a moment to share your experience. These reviews really help other guests to make an informed decision on where to stay, and people appreciate an honest opinion. For our part, we're committed to making your stay as enjoyable as possible. Thank you for your business and we look forward to seeing you again.

"Highly Recommend"

5
16/07/2016

I love this place!!!! I frequent this Best Western because I am never disappointed in the quality of service and room. I highly recommend this motel. Great location!!!!! Friendly and helpful staff. Awesome breakfast with a wide variety of choices. A nice choice of activities close by. Close to resteraunts, movie theater, banks,and grocery stores.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for such a nice review! We're so pleased that you always enjoy your time with us, and we appreciate you mentioning some of the great things that set us apart, like the quality of our rooms, our staff, our breakfast and our convenient location.

"Redmond just as nice as Bend and maybe a little cheaper"

4
16/07/2016

Enjoyed the stay at this Best Western in Redmond. Hotel prices were a little cheaper than the hotels in Bend which is only 15 minutes away. There are some nice walking areas in town and the hotel staff was very helpful in showing where they are on a map. One word of advice is that the second Saturday in July is the Sisters Quilt show and hotel prices in Sisters, Bend and Redmond go up quite a bit because of the traffic. The quilt show is very nice, but if you are not interested in quilts do not go during that weekend/

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thanks for taking the time to share about the recent stay you had at our hotel. We are so glad to learn you enjoyed your stay with us, and we appreciate you pointing out to others who may read your review some of the benefits of staying with us, like the rates and convenience of our location. Hope to see you again soon!

"BUSY WEEKEND IN REDMOND, OREGON"

5
07/07/2016

At the hotels/motels in Redmond were booked. In the area was a rodeo, and several graduation ceremonies. That could be bad news for travelers as staff get "slammed" maximum capacity. Not to fear, Best Western, Rama Inn is here ! All was well, and the breakfast exceeded our expectations. If Gina is there to keep the breakfast items stocked she'll be sure you find the best breakfast Rama can provide.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We sure appreciate the high praise, and are pleased to hear you enjoyed our hotel and our morning breakfast. Thank you so much for the wonderful recommendation!

"Could be better"

3
06/07/2016

Not bad but not good either. Room was nice size for price. Housekeeping needs some attention. The carpet in the hallways were dirty the 5 days we were there. New carpet but they need to be vacuumed daily. The breakfast needs more attention. They would run out of different items all the time and you would need to ask to get it replenished. They kept a lady there to monitor but unless you asked forget it. One day they closed down the Breakfast at 9:50am, ten minutes before the scheduled 10:00am and people were still coming in. And they did not replenish anything just before that as the lady told us she was letting it run out so she could close it down. Not very professional. I found the room to be clean and spacious. The help they had there was friendly but only went thru the motions. Everyone was very nice and friendly. But did just the minimum. I would not stay at this hotel again and would give it a two star but the room was nice. The day we checked out, we had no WiFi. Only hotel I ever had this happen. I wanted to get on the internet before we left but no, as the access code would not work. I think this is very cheap on their part. I suppose I could have gone to the front desk and they could have allowed me,but why should I have to ask? You could hear the TV's in the rooms as you walked down the hallway. So not that quiet but it was not loud Thank goodness. We were not next to the ice machine and grateful for that.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing when we discover we've come up short. We do use these reviews, however, to make improvements where needed, and that's what we'll do here. I would like to clarify a couple of things mentioned here, if I may. Our breakfast actually ends at 9:30am, not 10:00am, so the host may have just allowed an extra 20 minutes for guests to finish eating before beginning to remove the food items. As regards the WiFi, for security of our guests, the password is changed once per week and that was likely the reason it was not working that morning. I point this out not as an excuse but just as an FYI for others who may read this review and get the wrong impression. For all the other shortcomings mentioned here, we know we're not perfect, but we truly do want to correct deficiencies where needed, and we'll always try to do that so that we can get better like you say.

"Great Staff!!"

4
29/06/2016

This hotel was clean, and the staff was great!! From checking in for 5 rooms to check out everything was smooth. Meal area was nice, stocked and fresh. It was nice to have microwave and fridge in all our rooms.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We appreciate the wonderful review and are happy to hear that you and your group were able to enjoyed the hotel, the staff, and the amenities of our property. We always strive to provide the best stay for our guests and we are happy to hear that you had this same experience.

"Execellent customer service"

4
26/06/2016

The hotel was nice, clean and comfortable. The pool was very warm, which is the way we like it. The staff was helpful and friendly. Rocio checked us in and was very helpful and sweet. We would recommend this hotel on the customer service alone.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay at our hotel. I'm so glad you enjoyed your stay with us, and I'm happy to hear that our staff made such a positive impression on you. Please come back and see us again!

"Clean and courteous"

4
22/06/2016

Very clean and courteous place to stay. Room was perfect size with the right amenities. The complimentary breakfast was with good size variety and tasted good. The staff was courteous and willing to assist with a smile.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

"Check-in hell"

4
20/06/2016

I made reservation the day before the trip - the "new girl" mistakenly made the reservation for month of August. DOUBLE CHECK to be sure the "new girl" doesn't mess up your reservation dates! Pleasant stay when I finally got a room!!!!

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I am glad that you enjoyed your stay with us despite the hiccup with your reservation. By the way, that "new girl" is becoming less new each day and she's confident that reservation mess ups are a thing of the past for her. Try us again, you'll see!

"close to activities but outside the congestion"

4
20/06/2016

I very much like staying here when I'm in the area. The many new restaurants in Redmond make this a excellent spot. Bend is close, Eagle Crest is right up the road. Juniper and the Greens at Redmond is also close. With the Brick House and Diego's, Downtown Redmond, and Madaline's Diego's sister restaurant on 97, there are plenty of food options. Great Staff, easy access off 97. It's my go to in central Oregon.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking a few moments out of your day to provide us with such a nice review regarding your recent experience at our hotel, and for pointing out what a convenient location we have, close to all our beautiful area has to offer. Hope to see you again real soon!

"great stay"

4
17/06/2016

we had a good stay over night ,rom was neat and clean quit ,very good breakfast was very good ,we will stay at best western in the feauture ,wonder service helpful in order to find our way around town

"Best Ever"

5
16/06/2016

I stay here frequently for time off from my 24/7 job. I chose this motel over all others offered in this area. I have stayed in a few cheaper ones but, you definately get what you pay for. I love this place and highly recommend it!!! From friendly staff to excellent rooms!!! Always an awesome experience!!! God Bless this place!!

"Hard to Find, But Worth the Trouble"

4
07/06/2016

This property was a pleasant stop after a long hot day of driving. The check-in procedure was friendly and quickly done. The room was clean and, on this hot day, already cool. Many motels these days leave the HVAC turned off until the guest arrives. That means in the winter the room is cold and on a hot summer day, it is hot. That was not the case with this property. The motel is in the process of refurbishing its facilities. Apparently, some rooms are completed and others are not. Our room was obviously not recently refurbished. Although clean and neat, it showed quite a bit of wear. When making our reservation for a room in this motel on the Internet, there was no difference in the rate quoted for refurbished vs. non-refurbished rooms. That is to be expected with Internet registration, however, it seems that it would have been a good business practice for the check-in process to offer a reduced rate for rooms that had not been refurbished. This was not done and, since this is a Best Western "Plus" property the room rate was a bit high for a room showing considerable wear and tear. The biggest annoyance was in the process of locating the facility. The instructions provided are accurate, but the lack of signage at critical points in the approach to the property was very frustrating. First, this property does not display the standard logo--blue background with yellow "Best Western" printing. Instead, the sign on the property is on a beige background. Secondly, when approaching from the north on Highway 97, there is no sign on that highway to announce the approach to the property. The instructions provided do indicate a right turn on Odem Meadow Rd., but the next turn onto SW 17th Pl. is very hard to find. SW 17th Pl. looks like an entry to a shopping center, so we missed it completely. After a number of false turns and finally going back to the intersection of Hwy. 97 and Odem Meadow Rd. we finally spotted the Best Western building and managed to navigate to the facility. The breakfast offered the next morning was the most complete I've seen in any motel recently. The dining room was large and well appointed.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your experience regarding your recent stay with us. I'm glad to hear you enjoyed your stay with us, even though we may have been challenging to find. Please allow me to clear up one of your comments regarding refurbishing of the hotel. We have been recently doing work on the public areas, such as new wallpaper & artwork in the hallways, new wall tile in the lobby and breakfast room, and resealing of the parking lot. The guest rooms are all currently appointed the same. In the near future, we will be repainting all the rooms and doing new tile in the bathrooms. Sometime after that, we will be looking at new furniture and new beds. Oh, and one other thing! That beige colored sign is the new design for Best Western Plus properties. Soon, you'll be seeing them everywhere!

"not a top quality experience"

4
07/06/2016

We thought the breakfast was excellent and one of the best we've had at a Best Western Plus stay. The room was fine. The heating/air conditioning was very efficient. There were two phones in the room, and only one worked. The bedside phone was inoperable. The receptionist that we reported this to was not concerned and said we had another phone on the desk. Another receptionist wrote down the problem to get fixed when we left.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience of our hotel. I'm glad to hear you enjoyed our breakfast; it's something that we're constantly trying to perfect. Please know that I have addressed the issue with the first receptionist not showing the proper concern for the problem with your room, and thank you for bringing that to our attention.

"In town for baseball tournament? Perfect Spot!"

4
06/06/2016

Memorial Day weekend so everything was booked and we paid 175.00 which was pricey but other similar hotel were from 200-300. Was very happy with the room clean up to date, flat screen, fridge and microwave. Fast food and restaraunt within walking distance. No problem with parking spaces. Needed to wash my sons uniform, laundry room clean. Had one washing machine and dryer 1.50 to use. It was available and very clean. Free breakfast and it was great. Hostess was very nice and alvailable if you needed anything. They had bacon,sausages, scrambled eggs, cheese omelette, pancake and waffle maker, potatoes, yogurt cereal bagels bananas , pastries. Even gluten free foods. It was a busy weekend and plenty of room to sit and not overly crowded. Front desk when we arrived at 11 was not friendly nor helpful. We went back at 2 and new front desk and they were very friendly and helpful. Downside the jacuzzi was not working .

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for all the feedback. It's valuable to us and to other guests, and I sure appreciate your time in doing so. We hope to see you again in the future.

"Secret gem of a hotel"

5
04/06/2016

I've been all around the world and stayed in motels and 5 Star Hotels. The Best Western Rama in Redmond, Oregon is a gem. Rooms are tastefully decorated. The parking lot and grounds are immaculate. Everything works(!) as in A/C, high-speed internet wi-fi and all amenities. The complimentary breakfast is great quality buffet including scrambled eggs, sausages, omelettes, waffles, juices, coffees, cereals . . . it's huge! But the best part is the staff. They are friendly and professional and honestly, they were super kind to my elderly mother. I love this hotel. It's not a motel, it's a full on lovely hotel. I will never stay anyplace else when I visit Central Oregon. Five Stars! Thank you.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you so much for all the wonderful comments! We are all delighted to hear that you had such a positive experience during your recent stay with us, and we appreciate you sharing that on TripAdvisor.

"View of the Mountains in Redmond, Oregon"

4
31/05/2016

Excellent location in central Redmond, Or. Service is excellent and the bed was very comfortable. Good quality breakfast and they provided extra coffee for my room at my request. We only stay at Best Western and have earned enough points to get nights free.

"good service good breakfast"

4
29/05/2016

This was a nice place to stay would stay again but when full service is not available ( hot tub out of service ) a reduced charge should be offered. Staff were pleasant , liked the road condition info. offered on tv in cafeteria

"12:16pm"

4
23/05/2016

After checking in the clerk offered to tape my receipt to my door or I could come back and pick it up, I told her she could tape it to the door. By the next morning there still was not a receipt on the door so I went to the desk and asked for it, the clerk who was different, her name was Amy, told me they didn't do that sort of thing... then said nothing, I asked if I could get my receipt and she was very rude and printed it for me and read it before she handed it to me, I told her how much it should be and she told me she was just checking to see why there was a one cent charge and just handed it to me, very poor customer service on her part. She must be who checked us in when we stayed here I believe three yrs ago. The room seemed clean but my daughter who cleans for a living noticed the door knobs and faucets hadn't been wiped down, I would not have noticed that myself.

"Need work in Rooms"

2
22/05/2016

Lobby and common areas were great but the actual rooms were in very poor condition. The need to be gutted and fixed up. The staff was good and professional but the rooms do not come up the Best Western Plus standards, in my opinion.

"A Great Stay Everytime"

5
22/05/2016

We have stayed at the Best Western Plus Rama Inn many times over the past 5 years. Each time, we have had an excellent stay. The staff is very helpful, the rooms are clean, and the breakfast has many options to choose from. Over the years since we started staying here, they have added an elevator, expanded the breakfast choices, and kept up with all the maintenance things that a hotel requires. The outside has been painted, and the lobby and rooms themselves have been updated with new furniture and carpet. We highly recommend this Best Western to those wishing to stay in the Redmond/Bend area. Keep in mind there are no Best Westerns in Bend itself. Redmond is only 15-20 minutes from Bend and Sisters, as well.

"Excellent"

5
16/05/2016

I had a great experience while staying the week at the Best Western Rama. Very professional and friendly staff. There was an incident the first night I was checking in and the lady dealt with it in a very professional manner. Will definitely stay there again if need to stay at a hotel. Would for sure recommend staying at this one.

"Rating Best Western Rama"

5
15/05/2016

I try to stay at the Best Western Rama when I am out of town because I know I can get excellent service and accommodations at a competitive price. The friendly Service, excellent breakfast, fast internet, and pool facilities make it worth the stay.

"Very nice hotel and staff"

5
12/05/2016

Clean rooms, convenient location and a very friendly, helpful staff. My stay was very enjoyable. They have a nice indoor pool and hot tub and offered a very nice continental breakfast every morning. Their internet was high speed and I had no problems logging on or staying logged on. The hotels location is nice, you are in walking distance of a fast food restaurant or a cafe.

"Seemed a little pricey but had a generous breakfast"

3
08/05/2016

At $125 for a queen, we felt that the room was a little pricey...maybe we're just not good shoppers or maybe Redmond is a more expensive area. However, the room was comfortable and the breakfast was quite generous. Interestingly, when we asked the night staff what made it a Best Western Plus, we were told that the elevator made it a "Plus."

"Real Good Value When In Redmond"

4
05/05/2016

The new paint scheme made it a bit hard for us to locate the hotel at first. Very centrally located off Highway. Nice room and ammenities. Decent breakfast. Great parking lot (we had a trailer). Pool was well used (not us - too many folks). Fitness center was enough. Water is next rooms was very loud when first turning on, then quited some.

"Great location"

5
03/05/2016

We have stayed at this hotel many times, and it never disappoints us. Front desk Rocio, was awesome, Very friendly, helpful and accommodating!!! We were able to get a junior suite, which was very nice and roomy. Truly wish that you would get back the YAM brand yogurt.....best yogurt ever!! We will be back in the near future.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the perfect rating and for all your kind words about our hotel and staff. I'm so pleased to hear your experiences with us have been so positive. Hmmm...Yam yogurt. Now, where did we buy that?

"Great Experience Each Time"

5
02/05/2016

I've stayed at this property several times. It is always clean, well-run, and very comfortable with pleasant and helpful staff. Location is great - very near the Expo Center (but nothing is that far in Redmond!) The bed was very comfortable and the room was spacious. I didn't use most of the amenities (pool, hot tub or fitness center) so I can't comment on those. Breakfast was great! Lots of choices and great toppings for oatmeal and waffles, plus eggs, bacon, cereal, yogurt, breads, and pastries. I appreciate knowing that there is a nice place to stay when I'm in Bend/Redmond.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Your kind words are very much appreciated, and I'm very pleased to hear that you enjoyed your stay with us. We strive to deliver a great guest experience and it is always a pleasure to hear that we've achieved that. Thank you very much for taking the time to review us on tripadvisor.

"The Place to Stay in Redmond"

4
24/04/2016

I've stayed at the BW Rama Inn in Redmond three times so far this year. Although it is right on Hwy 97 it is surprisingly quiet. The rooms are a nice size,are nicely finished and are really clean. Internet works really well. The beds are really comfortable and I have had a solid sleep each time I have stayed there. The breakfast has more variety than most and is of good quality, although the eggs were a little rubbery this time! Good coffee. The staff is friendly and helpful. I will definitely be back.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your business, and we appreciate your loyalty. Relating your experiences is very valuable to us to show us what we're doing right and where we need to improve (no more rubbery eggs has been duly noted). It's also very helpful to potential guests in their decision making process. So, again, thank you for sharing.

"Nothing special"

3
18/04/2016

An air-conditioned van would have been better as a shuttle than a cramped taxi that didn't have enough room for my luggage and those who I was traveling with. I was traveling with two other associates and only one taxi was called to shuttle us and all of our luggage to the airport.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
On behalf of the staff, I would like to apologize for the inconvenience you encountered with the taxi outfit, and I'm so sorry it negatively impacted your stay with us. Your feedback is very valuable, however, as it allows us to point out that, although we don't have a shuttle, we do offer to cover the taxi charges to and from the airport. And also, we can request more than one vehicle if need be. We're happy to do that.

"almost everything was great!"

4
13/04/2016

This is a very clean, updated hotel with friendly, helpful staff. The only problem that we had was with the bed! It was very hard and seemed to be in need of replacement. The breakfast was very good. The gym was good as well.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to post this review regarding your recent stay with us. I'm so sorry the bed ruined an almost great stay. But this is useful feedback, because by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. So, thank you again for that. We hope to see you again the next time you're in our area.

"Business Trip"

4
10/04/2016

I highly recommend this facility. It was very clean and the gal who checked me in was extremely friendly and helpful. As a woman travelling alone for business, I felt very comfortable here and very secure. They have a very nice breakfast that opens at 6:00 a.m. which worked out good for me so I could grab a bite before getting to my very early meeting.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to provide us feedback regarding your recent stay with us. I'm glad to hear you had such a pleasant stay, and thank you for the recommendation to others. We appreciate your business and look forward to your return!

"My two nights in Redmond"

4
09/04/2016

I was really comfortable and satisfied with the value, location and cleanliness of the room (237), however there were two issues that reared their heads. One was that fact that the internet kept going to foreign websites like Russian and German Google. The other issue was that there was no table in the room to set things on. I had to use my second bed. Bummer because paperwork, pizza....everything had to be set there. The staff was very friendly and helpful. I will be going back soon and highly recommend that you stay here if in town.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for taking the time to post this review of your stay with us, and I'm glad to hear your stay was mostly positive. I apologize for the two issues. The Internet one in particular is one I've never heard. Please be assured that I will follow up with our provider to see what might have caused this and to resolve this problem.

"Right combination of location and services = Good Value"

5
04/04/2016

This location was in the area I wanted to be and I was preferring to stay at a Best Western. I like the combination of quality and price. A plus with this location was the above average quality of the breakfast that comes with the room. I didn't take the opportunity to use the Wi-Fi, Fitness Center, nor Pool, though saw the Pool in use and it looked very nice.

bwredmond_gm, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to comment on your stay here at the Best Western Plus Rama Inn. I'm glad to hear that your stay with us was a good one. Hopefully, next time you're here you'll have opportunity to try some of the other amenities you mentioned.

"very relaxing"

4
03/04/2016

i recommend this motel. it was clean, quiet and the staff where great! who could ask for anything else. i would also suggest you try there waffles for breakfast they where great! so i have to lengthen this to 200

"Always a Great Stay"

5
15/03/2016

I have stayed at the property several times for business and pleasure. The staff is always helpful, polite, and kind. They have been great every time. The property is located right on off Hwy 97 and there are several fast food and good places to eat within a few miles.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for sharing your impression of our hotel. I'm very happy to hear that your experiences here have been so positive.

"Exceptional"

5
09/03/2016

I cannot say enough good things about the comfort level and cleanliness of this hotel. Great breakfast items, vast majority of goodies. They even have fresh berries for your cereal toppings. Great coffee too. Very comfortable bed and lots of plush pillows. Clean workout room with good machines.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We really appreciate the time that you took to fill out a Trip Advisor survey. It's good to hear you enjoyed your stay and felt comfortable in our beds. We strive in making each guest feel welcomed and hope that they have a wonderful experience. We really appreciate your nice comments about our breakfast and we're glad that you liked our work out room. We hope if you're ever in our area again, that you will consider staying with us as we know you have many choices to choose from. Have a wonderful weekend!

"Best Western Quality"

5
22/02/2016

My travel buddy said Best Western is always clean and their breakfast is the best. So true. Great advice. Left refreshed and full at 0800 and didn't have to eat again until dinner time. Spacious bath, clean pool and spa.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I'm glad to hear you enjoyed your stay with us. Best Western is known for their cleanliness and we do our best to live up to that. Thank you for the nice comments.

"Nice room and amenities"

4
17/02/2016

Very nice hotel, lots of amenities. Full breakfast, clean room, and swimming pool and exercise room. The only reason I did not give five stars was due to the condition of the pool and spa. I thought both could have been cleaner, but it could have been due to many guests using it that evening.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to post your comments on Trip Advisor. We have the biggest breakfast in town with bacon, sausage, Greek yogurt, yogurt, fruit, mixed fruit, cereal, a variety of breads, are just a few of the items. We do have a very nice exercise room as well. We have been very busy with sports teams, you might have been staying with us when we had a team with us. If you're ever in the area again, we hope that you will stay with us again. Have a great day!

"Extremely poor Management"

1
17/01/2016

During our stay at this establishment a lead assistant and a manger handled themselves extremely poorly. They were involved in a conflict which lead to very disappointed children and adults. The management needs to be retrained in customer service and not yell and have attitude with guest. They truly do not know how to run a business and should be reprimanded for their outrageous behavior. We did not even get an apology for staff behavior and the inconvenience that the hotel management caused numerous guest.Once confronted the management even lied to our family, then tried to cover her lie because she knew she was 100% wrong!! Not all staff conducted themselves in this way morning kitchen staff that helped in the breakfast area were very helpful,polite and kind. However even the morning manager was rude and condescending. We come to this hotel every year and book around 5-10 rooms. We will never stay with with Establishment again. I want them to apologize to everyone who has had to be inconvenienced by this staff. This type of poor management reflects Best Western as a whole, and needs to be addressed immediately!

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We take a lot of pride in providing a high level of guest service, but matters of safety and security are of primary importance to our hotel, our staff, and our guests. Situations which demonstrate careless behavior, particularly when it may jeopardize the welfare of another guest and/or it involves alcohol, must be addressed. Whenever dealing with violations of conduct, we try to do so in as professional manner as possible.

"Nicest Staff EVER"

5
04/01/2016

We had a great stay at this hotel. The staff were so friendly and did everything they could to make us comfortable. The pool was warm in spite of the freezing temperatures. The room was clean, furniture comfortable. The breakfast was very good - there was a nice variety of the usual cereal/ waffle/ scrambled egg/ breakfast meat items, and individually wrapped Tillamook cheese, vanilla Greek yogurt, and even an oatmeal bar with lots of toppings. I would highly recommend this hotel.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I'm happy to hear you had a great stay with us, and that the staff made such an impression. Thank you very much for the feedback about your room, the pool and breakfast. Your recommendation is very much appreciated.

"The place to stay in Redmond"

5
29/12/2015

I really love this motel. It is close to the theater, Bi-mart, Shari's Restaurant and several other stores. It is always clean and the staff is very friendly. They also have a wonderful breakfast. If you have a chance, stay here.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your review and for pointed out one thing that is great about our location. It really is very conveniently located to so many things. That's a real plus, and I'm glad to hear that it adds to the enjoyment of your stays with us.

"One night stay"

5
19/11/2015

Everything was as expected. Very nice breakfast. Pillows were too big. Staff was pleasant and helpful. I would recommend this location and I would stay here again in the future. I would bring my own pillow though.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the review of our hotel, and for the nice recommendation. I'm happy you enjoyed your stay. Now, I'm off to the pillow store. See you next time!

"Good hotel in the Bend area"

4
17/11/2015

I needed a hotel for one night, called to book it while enroute to it. The receptionist took the reservation over the phone pretty quickly with no issue. When I got there my room was ready and clean. Included hotel breakfast was great. Overall, the room, breakfast and staff were great.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thanks for the review on Tripadvisor and for sharing your thoughts on the quality of your stay. Hope to see you again the next time you find yourself in our area.

"Best Western Review"

4
10/11/2015

Great Hotel, friendly staff. Too much chlorine in the pool but helpful staff working on it. Rooms are very clean as well as the entire building. Great breakfast!! Very nice large pool and hot tub. I plan on coming back whenever I come to visit the family I have nearby.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience of your recent stay at our hotel. I'm so sorry about the issue with the pool. I'm glad it didn't take away too much from an enjoyable stay, and that you'll be coming back to stay with us again in the future.

"Nice but noisy"

4
09/11/2015

The room and breakfast was very good but the walls are thin so we kept hearing doors opening and closing. And walking in the hallway. I live in the country so that maybe why I noticed it so much. Otherwise the staff was very friendly and professional and the room and bathroom very clean and nice.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your experience at our hotel.

"Very Pleased"

5
03/11/2015

We had driven about 9 1/2 hrs on this day and was ready to settle in for the night. We made out choice of this Best Western through reviews on Tripadvisor. We were not disappointed. We were here for one night only to meet up with long time friends. This hotel was clean, comfortable and close to shopping centers and restaurants. If we visit this area again we would stay here. The staff was so helpful at checkout to inquire of our destination and then shared with us a wonderful scenic by-pass that we might want to take. She not only told us about it but printed out a map, and called to make sure road was open for the day. This by-pass was one of the prettiest drives we had during our whole trip ! Their customer service here is great !

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for sharing your experience at our hotel. Great to hear our staff was helpful and contributed to an enjoyable stay.

"Surprisingly Great!"

4
31/10/2015

Our first here. The service staff is very friendly and talkative! The rooms and property are nice and getting better as they are renovating the property. The breakfast is great and not overcrowded. The fitness is actually decent with a good weight machine. The location is ok and right off of Highway 97. We would stay here again! This will be a 5 once renovations are complete!

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Our first here. The service staff is very friendly and talkative! The rooms and property are nice and getting better as they are renovating the property. The breakfast is great and not overcrowded. The fitness is actually decent with a good weight machine. The location is ok and right off of Highway 97. We would stay here again! This will be a 5 once renovations are complete! Thank you for passing along all that great feedback. I'm glad your first stay here was an enjoyable one and we sure appreciate your business.

"Visiting relatives in area"

4
26/10/2015

Good place, comfortable, clean. Friendly staff. Restaurants close by, close to airport, free shuttle even at 5AM. Safe area close to shopping and downtown Redmond. Will stay there the next time I am in the area.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience. We'll see you next time!

"Our favorite hotel"

5
24/10/2015

We only stay here when in Redmond, which is 3 or 4 times a year. The staff is always friendly. They have a breakfast with a good selection of food. Our other favorite thing about them is their location. Within walking distance is a 24 hour restaurant, a Burger King, a Bi-mart, and a grocery store. The pool is a good size and the hot tub is always hot. The beds are comfortable and actual queens, unlike some of the other hotels we've stayed at that only have doubles. They give you plenty of pillows and the blankets are warm. I also like the fact that they have microwaves and fridges in every room. The only complaint I ever have is the amount of outlets in the room. There's only 3 or 4 accessible.

"Enjoyable stay at Best Western Redmond, Oregon"

5
23/10/2015

It is a lovely hotel, nicely situated and easy to get to. The Hotel is clean, nicely decorated and the staff are friendly and helpful, They have and in door pool and spa. They offer a delicious and full breakfast with a generous array of items to choose. We had a comfortable nights sleep in a clean room. We plan to return to this same hotel on our way back home. This is a very nice place to stay.

"It should be called Best Place to Stay"

5
20/10/2015

I can't say enough about how much better this motel is than other so-called motels we've stayed at. Everything is top notch. The staff, the rooms, the service, the quality of the fixtures and amenities. And it doesn't cost any more than some of the flea bag motels. Get a suite for a few dollars more if you can afford it. It has a bar sink, two flat screen TVs, two areas. The towels are 100% ring spun cotton. The rooms don't smell. They are quiet.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the great posting! We have been working hard on our renovation for the past year and a half. and it's nice to hear great comments form our guests. We know there are many places to chose from and hope that in the future if you are in the area that you come back and stay with us! Have a wonderful day!!

"The best food!"

5
19/10/2015

I must say that this by far had the best breakfast we have ever experienced. Very clean rooms and very helpful staff! My husband and I travel all over the world - we always stay in Best Western hotels. This has become my favorite!

"Very nice! Great beds!"

4
14/10/2015

My daughter had to be in Redmond on business and asked me to make the trip with her. We were very pleased with our stay here. Everything was very clean and well-supplied; the beds were great! Staff was friendly and efficient. I brought some paperwork to do while she was in her meeting all day. I was glad to see the room had a desk by the window with a comfortable desk chair. Perfect for what I needed and they let me use the room for an extra hour. Then I was able to move across the street to Shari's Restaurant for lunch and finish my work before I explored the town. The facilities were very nice, but lacked one important thing for us. The only electric outlets by the bed were on the side walls on the opposite side of the beds from the center night stand where our CPAP machines had to sit. There were also few outlets for recharging electronic devices... which did need to be recharged after we took advantage of the free wifi. We would gladly stay here again but will plan to bring some extension cords.

"Clean - Newer Hotel - nice Pool area !"

4
10/10/2015

good budget hotel for family - one of the better ones - nice clean pool/spa with warm clear water - good location for shopping and restaurants if you need them... oh yeah, the room was very quiet. The only noise we heard from outside was when we opened the window for fresh air

"Great place to Stay"

5
09/10/2015

All around great place to stay. Very comfortable and convenient. Great for business of pleasure. Beds are comfortable and breakfast was good. I would recommend this Best Western to anyone. I enjoy clean rooms, great hospitality and a good breakfast and here you get all of that and more.

"Golfing at Juniper"

5
29/09/2015

We were with the Deer Widows golf tournament. Several of us stayed at this hotel. We were very impressed with the accommodations and the extensive breakfast choices. Also, the staff was very attentive and courteous. I would definitely recommend this hotel.

"It could have been better"

3
23/09/2015

If we were given a room away from the street noise, I'd rate this hotel to a very good level. Unfortunately, the room we stayed took our enthusiasm. When we checked in, it seemed the front desk lady was not in a good mood; she didn't care for her guests (me and my husband). However, when we checked out, the front desk agent was kind.

"Really good"

5
20/09/2015

We stayed here twice on our vacation. Great hotel. Breakfast the best one of all. I don't do muffins, waffles, biscuits or gravy. This hotel had Greek yogurt and actual fresh fruit! Strawberries, blueberries, blackberries and raspberries! Plus seeds and nuts and dried fruits. For me was terrific and a reason enough to return. The pool was great, the people awesome. Recommended for sure

"11 am"

5
13/09/2015

The best Best Western we have ever stayed at in any state. The people are very nice & helpful. The breakfast is wonderful, and it's right off the main highway which make it nice to get right on & off. This is a very quite motel, we didn't hear a thing. We will stay at this Best Western the next time we're in town & will tell our friends about it also.

"Redmond Best Western"

5
11/09/2015

My husband and I chose to stay in Redmond to break up our trip to the coast. The staff was courteous, friendly and efficient. The room was very nice and clean and equipped with the essential toiletries and microwave and refrigerator. There is not one thing that I can think of that they could have improved to make our stay more comfortable.