Best Western Plus Hotel Rama Inn, Redmond

Hi gang, Needed a pace to hole up for a coupla days and stayed here. Had a ground floor room although I prefer higher up for security. Breakfast was good, garden variety of offerings. Room was clean , quiet and comfortable. Close to anything you need. If the price improves (paid $197/ night) I'd stay here again.

It was expensive. But the pool was nice and actually heated to a swimmable temperature compared to other hotel pools. The breakfast was also good quality and a nice variety. Staff was also very helpful and nice.

The elevator was out of order and no easy way to get to the 2nd floor with luggage for 4 seniors. Two had mobility issues; one heart issues. No rooms available on the first floor. Breakfast as OK. Desk agents were nice, but unable to make any adjustments

This property is well worn and in need of refurbishment. Staff was friendly efficient and helpful with dining suggestions. The included breakfast provided a variety of offerings and the food quality was good. Located near a major highway, this property offers quick access to area attractions and restaurants. Despite its proximity the rooms are quiet. My only complaint is the woodwork in the room was very beat up and needs refreshing.

I'm a Best Western member and this was not a pleasant experience. I reserved a handicapped room. This room was a very long walk from either entrance. If you want coffee in the morning or ice at night, you need to make the hike. The shower had the fold down seat. When you sat there you were under a waterfall. The nozzle could be removed but no place to dock it. So I got wet and turned off the water, soap down and wash hair, then turn water back on to rinse off. Carpet in hallway needed vacuuming. Breakfast great on Sunday, out of most items on Monday.

Dennis G, General Manager at Best Western Plus Rama Inn, responded to this review
Hello Platinum member, so sorry for your unhappy experience, but we will use your feedback to make improvements where needed. We do have handicap rooms closer to the lobby and with both exterior and interior doors if that works better. Getting supplies, like breakfast items, has been a struggle lately but we do try to find acceptable replacements whenever we can so that there are at least other options when we run out of one of our main items.

We've stayed at this Best Western several times over the years. I think it may be even a little better than it was. It's quiet and we got a good night sleep. Good hot breakfast, close to Shari's restaurant and other places to eat. No problems at all and we'll stay here again if we need a place when we're in the area.

This Best Western had the three things I look for when I'n traveling: Friendly staff offering a clean room at a fair price. The folks here are super friendly and helpful! The rooms are very clean-which is very important during the pandemic. The rates are very reasonable for this area. There have an indoor heated pool and hot tub. Nearby are several affordable food options. A breakfast bar offers complimentary hot and cold choices. The friendly staff made my stay most enjoyable!!

I stayed here for during the Oregon wrestling classics tournament. I looked to see what the room rate was for that weekend a couple weeks before the tournament. They were under $100. A week before the tournament is when I found out my son qualified for the tournament, so I booked a room that day. It was almost $200 Saturday night and $140 Sunday night. The prices doubled do to the tournament. That is price gouging and taking advantage.

The room was very clean and staff was accommodating and friendly. Breakfast was good. The pool was nice and they even let us come back to use the pool shower later after we checked out. My son also forgot his toothbrush and they gave him one with some toothpaste too.

My husband checked in before he picked me up late at the airport. The gal Ashley was the one who checked him in. She had a very rude, unacceptable attitude toward him, regarding a BW rewards coupon that he had on his phone. She also failed to give him the low down on what time breakfast is, WiFi passcode. She just gave him crap, a bad attitude, handed him the keys. The good part- The room was nice and clean, the bed was comfy, We got a good night's sleep. Went down for breakfast, had a nice layout, something for everyone. Upon checkout, I spoke with the gal regarding Ashley's rude behavior... All I got was. Gee, I'm sorry. I sure hope that any higher-up management at this location that reads this, deals with Ashley and her rudeness, that's not how you deal/treat with customers that come into your hotel, and it's not okay.

Incredible stay! We opted for the king bed. Not only was it a very large bed, but it was extremely comfortable! The staff was very helpful when we need help getting our luggage into the rooms. A great place to stay!

I would not suggest this property due to the unclealiness of my room, hallways, and outside the side entrances. The maids do not clean and the front desk reps are rude and provide no solutions for issues during your stay. The room was dirty and smelled like old smoke.Tge assistant manager needs some training on social skills.

Room smelled like urine, bathroom not cleaned at all. Literally urine stains on the front of the toilet. The front staff was not visible my entire stay only when I checked in and rang the bell. Didnt feel as safe.

No Wifi, front desk acknowledged there might be a problem. You had to go out of your room and down the hall towards the front office to get connection, then lose it once you were back in your room. The smokeless room had a smoke odor. Staff did not promote the BW brand at all or mention our membership in their program.

It works out for location! No worries, basic ok. Front desk was nice, relaxed and everything felt normal even with Covid. Recommended for Redmond. Great for RV and Truck parking. Huge lot for easy navigation.

The rooms are dirty, the floor is not vacuumed in rooms or hallways. The receptionist at night does not wear a mask and did not enforce mask wearing of guests. If you want a room change due to cleanliness, you have to argue the receptionist for it. Staff was not polite and not accommodating.

Dirty, dusty furniture and carpet, garbage behind bed and night stand, not enough linens, no coffee in lobby, no Protein offered for “free” breakfast. Most troublesome, check in was not allowed until 5:15 pm...no compensation offered, just excuses. Saying they had two staff to clean 60 rooms. What does this say about the management?

This Hotel is close to Food Stores, to shopping, auto parts, and fast food locations. BK is like right in the parking lot! Right off The main highway through town. The staff are friendly and helpful. Location is under construction currently on the sidewalk areas, but has a pool, laundry, breakfast(Covid) conditions, and amentities within walking distance.

We do our best to stay here every time we come into town. This time they had the pool/hot tub area closed.. Very depressing when u travel for hours and expect to relax in the hot tub/jacuzzi and when you get checked in and ask what times are available they tell you it's closed because of COVID-19. Not sure why when you scheduled a time to be by yourself and there is so much bleach in both the pool and hot tub/jacuzzi it will kill the virus.. very disappointed this time. Hope they open that area back up soon.

The person working the front desk is everything a tired traveler wants from a hotel receptionist. We had booked online and while the front desk was preparing our keys the conversation turned to the availability of a two room suite. A quick search showed that there was a two room suite available and the price was reasonable. I asked if we could look at and we given a set of keys. It took us just a few minute to decide that we wanted the two room suite. Back at the front desk it took several minutes to change the reservation but we soon had our suite for the night. The room was clean, comfortable, and quiet in spite of the fact that the big rig parking lot was on our side of the building. Breakfast was a Grab-and-Go Bag. The only negative was that some of the breakfasts required a microwave to warm them up; however, bagel and cream cheese is the perfect Grab-and-Go Breakfast. Five stars for the customer service. Best Western Plus Rama Inn will most likely be our go to hotel in Redmond OR.

Great, centrally located hotel, close to many restaurants and some parks. Hotel staff was very nice, friendly and accommodating. Had 2 issues during our stay, nothing to do with the hotel or accommodations, which were both handled perfectly by the staff. Will definitely stay again.

Dennis G, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking the time to comment about your experience here at the hotel. We are thrilled to read that you enjoyed it. We appreciate your comments about our breakfast and staff. We hope you will come and stay with us again in the future.

The maintenance and cleanliness was unacceptable. Our room had not been properly cleaned and there was no maid service during our stay. The hallways and stairs were filthy and the grounds had trash everywhere.

Hotel was clean and had everything that we needed. Great breakfast. Eggs and gravy were not hot, barely warm, but that was OK. The thing that upset me was when we checked in we were told they needed a $20.00 deposit. My husband and I do a lot of traveling and have never had to do that. I questioned it and said they could ask for additional fees. The only thing I saw on their description was additional fee of $10.00 for rollaway bed. Desk clerk said in case of missing towels or damage. I am in my 70's my husband is 80. What damage would we do? I asked other guests if the had to pay a deposit, they said no. We were only charged on credit card just price of room. I told desk clerk I had taken pictures of everything when we left so I had evidence of nothing damaged or missing. Don't know if it was hotels idea to charge deposit or booking company went through.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us, despite the issues you mentioned I'm actually stumped about the request for the $20 deposit, as that is not a procedure we have in place here at the hotel. Perhaps the booking company as you mentioned. Anyway, we do hope to see you again on your next visit to Redmond.

Great customer service. We were there for a basketball tournament and had a great experience. Staff was very friendly and helpful and the mini suite was very comfortable for my family. We even traveled with our service pet and they were welcoming.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking the time to endorse our hotel on TripAdvisor. We know there are many options when you travel, so we appreciate you choosing us! We look forward to welcoming you back!

I live in Redmond, but needed a warm place to stay when my furnace broke down and the necessary part wouldn't arrive for a few days. BW Rama offered me that, of course, but also excellent breakfasts, two computers in the lobby (along with free wi-fi in the each room), exercise rooms, pool and sauna, and a generally welcoming atmosphere. My room was very pleasant. I'd recommend it for out-of-town visitors to Central Oregon.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are glad we were able to accommodate one of our neighbors. Thank you so much for your review, and thank you for your recommendation!

The room was clean, the bed comfy. Enjoyed the breakfast buffet, hot breakfast! The hot tub as well. Friendly staff. Notes left from housekeeping with well wishes. Overall amazing experience! Will certainly stay again!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking the time to endorse our hotel on TripAdvisor. We know there are many options when you travel, so we appreciate you choosing us! We look forward to welcoming you back!

Drain in shower was clogged. Had to unclog it. Room smells musty. Is there a source of fresh air in this room other than the slight crack of a window? Refrigerator has a bad thermostat. Freezer cycling between 16-28°F, refrigerator cycling between 45-55°F. This would not keep ice cream hard. Had to throw out my pizza. To be fair I didn't let the staff know until check out.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
First and foremost, thank you for taking the time out of your busy schedule to write a review regarding your stay at our hotel. Upon reading through your comments it is very clear that we fell below normal standards for a Best Western hotel. We take a lot of pride in our service, quality and cleanliness, so it's disappointing when we discover we've come up short. Please accept our apologies for the problems you experienced during your stay, and please know that they have been addressed. Thank you for your business and we hope we will see you again in the future so that we can provide you with a superior experience.

This BW is so nice and clean. The beds are so comfortable and the rooms are super quiet. I love the decor and the space in the rooms is better than most at this price point. I love the staff at this location as Amy is the best, always so accommodating and friendly. The Breakfast is quite good with a lot of options and the staff are always keeping the dining room spotless, which is important to me. I only stay at this location on my many trips to Redmond. I go 6-8 times a year and just wont bother with anywhere else. This feels like home away from home.

The hotel is okay. It's convenient for visiting family in the area. There is an odor in the room, not overpowering but always present. The breakfast is awesome with a great selection. Staff is friendly and helpful. We've stayed here multiple times but sometimes over priced for value.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking the time to leave a review. We very much appreciate your feedback and are happy to hear that you enjoyed your stay with us, despite the issues that you had mentioned. We will look forward to serving you again in the future!

Amy at the front desk was excellent! I arrived 5 hours before check-in time because I had ridden with my brother from Burns, 145 miles from Redmond. He had a plane to catch at 1PM and my flight wasn't until 5:30 the next morning. Amy found an available room for me right away and recommended a taxi service for my early morning departure. She definitely relieved my travel stress for which, I am truly grateful. The room was very clean and comfortable do, thank you to the housekeeping team! The hotel is conveniently located with several places to eat within walking distance. I highly recommend staying here. The experience was outstanding!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for the wonderful feedback, particularly regarding Amy. We are so proud to have her on our team! Our customers are our number one priority. We want our guests to feel welcome and satisfied and it's always a pleasure to hear that we've succeeded. Thank you so much for choosing our hotel for your stay in Redmond.

The service at this hotel is awesome. The room was quiet, clean, comfortable and well maintained. The bed was also comfortable and I slept well. The complimentary breakfast is among the better offerings for a hotel.

We stayed at the BW Rama Inn on our way home. The rooms were large and spacious and the beds were just right. The breakfast was the largest offering we have had at a BW and very good food. Overall hotel is clean and quiet a perfect place for a good nights rest.

On our trip back to Washington State my wife and I stopped at this Best Western Inn. We found it to be great. The staff was very friendly and the room was very comfortable. We have always found Best Western Inns to be clean and this was no exception. The Front Desk Person help us to decide where to have dinner too. The breakfast was also great. We were well rested and fed for our next day of travel.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your great posting on Trip Advisor. We're glad to see that you enjoyed our breakfast. Hopefully you got to enjoy our evening reception of Soup and Crackers, and fresh baked cookies. We hope to see you again in your future travels.

Last minute cancellation of flight forced us to make a late night choice of hotels nearby Redmond airport. We got lucky with our selection and very pleased and grateful to be given a suite at same price of standard room at the kindness of the night front desk individual. Very clean

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
So sorry that your flight was canceled, but we're glad that we were able to accommodate you and glad that you enjoyed your stay with us. Thank you for your recommendation!

Really nice hotel. Neet clean and ready on time. I wish there was room service. Gina in housekeeping was wonderful. She really helped me out when I needed it. The pool and spa were really nice. The water was warm.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking the time to share your experience of your stay at our hotel. It sounds like you really enjoyed your stay with us, and it was our pleasure to have you as our guest. Although it seems as though you may have inadvertently given us a low score of 1 out of 5. Hopefully, that can be changed!

I have been a Hilton Honors for 14 years and was working in the Redmond area and they do not have a Hilton brand in the area so I booked at the Redmond Best Western. I was pleasantly surprised. The hotel is located right off the main highway with lots of parking. The hotel staff was friendly and helpful. I would definitely stay here again when in the area. We had a queen suite (no king beds available) and the room had a nice seating area and a wall separating the bed from the seating area. The beds are next to the window where the cars are parked but we did not hear any noise. It was nice and quiet.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking the time to endorse our hotel on TripAdvisor and for all the positive comments. We know there are many options when you travel, so we appreciate you choosing us! We look forward to welcoming you back!

Yes, it was clean and quiet, the people were great (Erica and Amy at front especially), but here's the kicker. I have stayed at many Best Westerns, but never one with such an over the top free breakfast. Without going into boring detail, I will say that there were so many good choices in every possible category that I would have stayed all morning and blown my calories for the day. And good coffee!!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We sure appreciate the high praise and are pleased to hear that our staff members made such a positive impression and that you enjoyed our morning breakfast. Thank you so much for the wonderful recommendation!

We spent one night here in September 2019. Checked in late evening, so didn't get to try out the pool. Room was clean, staff was friendly. They serve a full breakfast with eggs, sausage patties and links, bacon, a waffle maker, cereals, yogurts, coffee, tea, juice and more. The only problem we had: The night lock on our door didn't want to let us out in the morning. My husband managed to get it open. I reported it to staff and asked them to repair it after we checked out. They were concerned, and I'm sure by now it's done. Prices were much better here than Sisters or John Day, each not that far away. We saw the Painted Hills while in this area. Beautiful!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

This is a great hotel, staff was friendly, breakfast was really good with a lot of options. The room was large and clean We had no complaints and would definitely stay here again. The location is close to Smith Rock and the Newberry National Volcanic Monument.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for the wonderful feedback. We want our guests to feel welcome and satisfied and it's always a pleasure to hear that we've succeeded. Thank you so much for choosing our hotel for your stay in Redmond

In Redmond. Good access and has the normal motel room. Double twin and simple bath. Normal breakfast and easy parking all around. Wanted to stop to see Smith Rocks and head to Portland after, so an easy location.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing our hotel to stay at and for the review. I am always happy to hear that a guest of ours has enjoyed their stay. I hope that the next time you are in our area you will come and stay with us again. We enjoy seeing returning faces!

Overall stay would have been good if our bath tub was draining. We checked in on a Saturday and problem was not fixed until Monday, the last day of our stay. It was kind of disgusting to take a shower and by the time your finish the tub is full of dirty water.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We take a lot of pride in our hotel, so it's always disappointing to hear negative feedback. But they are valuable, nonetheless, to help us address issues that need attention. So thank you for leaving an honest review. We will use the information to make improvements, particularly in this case to correcting the issue with the bathtub in a timely manner.

Breakfast was good with a great range of items here, including hot eggs and bacon options and if you're interested in biscuits & gravy you can have those too. Comfortable rooms, lots of ground floor options and excellent staff. Everything worked well and we were in walking distance to restaurants for dinner as well.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Hello and thank you for staying with us at The Best Western Plus Rama Inn. Our team strives to make each guest's stay as enjoyable as possible, and it is always so valuable to hear how that experience was from our guest's perspective. I am happy to hear that your stay was a good one, and we very much appreciate the recommendation.

Easy access to Bend, Sisters, Surrounding lakes and Mt. Bachelor with all the surrounding activities. Clean and comfortable rooms. Staff is friendly and very helpful. Full breakfast with healthy choices and lots of coffee!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. We hope to see you again on your next visit to Redmond.

Clean, comfortable, quiet at a fair price. That's basically all we ask for in a motel. That's what we got here, and we walked away happy. Bonus: directly across the street from Shari's restaurant where you can get an OK meal without any extra driving.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking the time to endorse our hotel on TripAdvisor. We know there are many options when you travel, so we appreciate you choosing us! We look forward to welcoming you back!

Dated place. Big room. Breakfast was marginal. Maintenance issues were: burned out light in bathroom, tub not draining, sink not draining, baseboards not secured to wall, and dead batteries in remote. I didn't report most figuring cleaning folks had to see it and would take action. Incorrect assumption. Lots of USB ports in room. The hot tub was good, the pool large and clean. The gym was better than expected w/newer equipment. Lots of fast food around hotel. Not a lot of detailed cleaning in rooms, just basics. I will likely stay at another BW next time.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I know that sometimes it is uncomfortable to report unsatisfactory conditions, but we really encourage everyone to do so. We know we're not perfect, but we do try and we will admit to our shortcomings and do our best to fix the issues as well as do what is needed to make up for any failings. Unfortunately, with this review, we don't know the room number or the guest's name, so this will be a challenge to address the problems noted or even verify if the information given was accurate.

I had a queen suite which was clean, spacious and well appointed. The bathroom was clean, and there were 2 TVs in the room. Front desk staff was courteous and helpful. I didn't eat breakfast but it smelled good. I didn't use the pool. Wifi worked great!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking a few moments out of your day to provide such a nice review regarding your recent experience at our hotel. We are delighted to hear that you enjoyed your stay with us, and we look forward to serving you again the next time you are in our area.

Was looking forward to staying here based on reviews. Check in prompt. They were doing some construction while we were there, which was fine, but you'd think they sweep up hallway at end of day. Room was nice size, clean. Shower area needs work, as did inner doors. Worst was the noisey heater which cycles on & off so you don't get a constant noise level (needed the heat end of May), which I can't believe no one else experienced in Room 221. Neither of us got much sleep and we had to face a drive back to Seattle. Desk attendant said she took off $25 but it only came to $10 on total bill but even that amount doesn't make up for sleep. Didn't stay for breakfast so can't comment on that. They were nice but experience was not.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We take a lot of pride in our hotel, so it's always disappointing to hear negative feedback. But they are valuable, nonetheless, to help us address issues that need attention. So thank you for leaving an honest review. We will use the information to make improvements in those areas you've mentioned.

I was in Redmond for work and stayed at the BW just for one night. Room was large, clean and overall comfortable. Pool and hot tub area were nice. Random, but the place to sit in the hot tub was really low compared to any other hot tub I have been in. I am 6'1" and when sitting down the water was nearly up to my shoulders. I could see this being even worst for smaller people. Free breakfast had a lot of options which was a great way to start the day. Service was OK. They only had one person checking in and she was slow. Took me about 20 minutes from arrival to the point where I was checked in.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. We hope to see you again on your next visit to Redmond.

Husband and I spent a couple nights away just because. We called in on a whim to see if there were any rooms available on a Saturday night. We were checked into a double queen junior suite that also had a semi-separate sitting area. Room was more than adequate for two. The location and view were the only things lacking. My room faced an empty lot and Some distant chain franchise signs.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us, despite the location and view. Although, had it not been cloudy, you might have seen those beautiful snow-capped Cascade Mountains to the west. Anyway, we hope to see you again on your next visit to Redmond.

Very accommodating staff. Room was very clean, as was the bathroom. The beds were very comfortable. It is very convenient to Redmond Airport for early flights etc. They will provide a shuttle to the airport...about 7 minutes away.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are glad to see that you enjoyed our hotel, its amenities and location! We thank you for staying with us and appreciate your wonderful recommendation.

Honestly, I picked this BW because of their support of veterans and glad I did. Found the accommodations excellent in all areas. The staff, from housekeeping to breakfast servers to counter folks always had a smile and an offer to help your stay be enjoyable. I found the breakfast outstanding, actually the best in my many years of traveling. We stayed several days and came to realize the Redmond location is a perfect "home base"! Overall, an excellent value. We will return here again to show our appreciation for their respect for vets! To my fellow/sister Vets, this BW deserves our support!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your kind review. We love showing our support for our country's Vets and are constantly striving to go above and beyond to make each guest's experience the best possible. We are happy to hear that you had a great stay with us. Thank you for choosing the Best Western Plus. We hope to see you again next time you are in our area.

I was a little concerned at what the noise level would be inside due to the busy surroundings. It was surprisingly quite, especially at night and I was able to get some good sleep. The best part of the stay was the hot breakfast! Great selection of breakfast items and the area was well stocked and very clean. Great friendly staff here, would stay again for sure!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking the time to comment about your experience here at the hotel. We are thrilled to read that you enjoyed it. We appreciate your comments about our breakfast and staff. We hope you will come and stay with us again in the future.

Very nice place to stay when going to Redmond, OR. They offer a great breakfast with a lot of options, kind and helpful staff, and clean rooms. I stay there every time I go to Redmond and its always been wonderful.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
It is our pleasure to have you as our guest, each and every time, and we appreciate your loyalty to our hotel. I am delighted to know that our hotel and staff have made such a positive impression on you. We look forward to having you as our guest again.

Good location easy to access from hey 97. Nice modern hotel. Great service. Clean, quiet and well maintained room. Comfortable bed. One of the best breakfast offerings of any Best Western hotels in Oregon. Highly recommended.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for the wonderful feedback. Our customers are our number one priority. We want our guests to feel welcome and satisfied and it's always a pleasure to hear that we've succeeded. Thank you so much for choosing our hotel for your stay in Redmond.

Very clean, well kept hotel. Friendly helpful staff. Rooms were large and very clean. The breakfast buffet had a large variety of hot and cold foods. All staff were pleasant, friendly and helpful. The decor was warm and homey. My only critique was the bed was too hard for my taste.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for your stay here at the Best Western Plus Rama Inn in Redmond, Oregon, and for your kind words. We strive everyday to ensure your stay is a great one, and consistent with what you come to expect from the Best Western brand. We do hope to see you again the next time you are in our area.

Very pleased with my short visit to the area. My room was updated and very clean. The breakfast area was clean although I had to leave before breakfast I was still able to grab a little something to eat. Had I not been able to check in early there was plenty of space for me to work until check in. The lobby was a little dirty due to the snow and being tracked in but the staff was kind and helpful. Good Stay in my books.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking the time to endorse our hotel on TripAdvisor. We know there are many options when you travel, so we appreciate you choosing us! We look forward to welcoming you back, hopefully once all the snow melts!

The staff did a great job coping with the 2 1/2 feet of snow that fell during my stay, keeping access open and safe. The breakfast was 20 minutes late 2 of the 5 days of my stay, but that could have been weather related.

Best Western Plus Rama Inn was very close to the Expo Center where our granddaughter was in a climbing competition. The room was clean, the bed was comfortable. It was quiet and restful. We appreciated having internet access. And breakfast was more than we expected. Delicious with lots of choices of food. The cleaning staff left kind notes thanking us for staying there.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your recent stay with us. We hope to see you again on your next visit to Redmond.

I have stayed at this particular BW inn three stretches over the past four months. The services and hospitality have been very welcoming and accommodating. The staff have been great when suggesting places to eat and sights to see.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for the kind words and valuable feedback! We appreciate hearing that you've enjoyed staying with us over the last few months. We are extremely grateful you chose our hotel for your lodging needs, and hope to see you again very soon!

very convenient to hwy and good location for going to bend and/or redmond-eagle crest. clean, quiet, well appointed rooms and well maintained hotel. they take dogs. staff was friendly and courteous and efficient. price is good.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay at our hotel. I'm so glad you enjoyed your stay with us. I should correct policy on taking dogs, however. We don't actually accept pets at our hotel.

Room was well appointed and quiet. Breakfast was good and hot. Staff is helpful and friendly. Location is convenient. The price is good for the area and the amenities provided. Heck the in room coffee is good. No complaints!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

Stayed at this moment towel on November 11, remembrance day. Staff were very courteous and efficient. The room was very clean, well appointed an all amenities were there. I found the breakfast average, nothing exceptional but well presented.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing our hotel to stay at and for the review. I am always happy to hear that a guest of ours has enjoyed their stay. I hope that the next time you are in our area you will come and stay with us again. We enjoy seeing returning faces as it makes us feel like we're doing something right.

I'm so happy to finally be leaving a great review of a hotel! Hotels that cater to you, make you feel wanted and valued; they still exist! Best Western Plus Rama Inn is such a hotel. From easy check-in to clean and comfortable room, this hotel hit the mark over and over again. Great bathroom products, always a big score with me. And when late one night I discovered a quick and convenient tv ordering system for needed convenience items, I threw on a few items I needed and was immediately contacted by the front desk verifying if I needed anything else! Kathy then walked the stuff down to me and even included more than I asked for. She was friendly and made me feel my silly need for extra shampoo was no problem for her whatsoever. The breakfast was well stocked and the staff helpful and friendly. The pool had a nice stock of fresh towels and was clean and well maintained. We stayed for two days and since family will be bringing us back to the area monthly, it's now our go-to place to stay. The room was quiet, clean, stocked and the bed was sink in heaven. There simply isn't a bad thing to say about this place, it's what a person wants in a hotel stay regardless of the price.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We sure appreciate the high praise, and are pleased to hear you enjoyed your stay with us. Thank you so much for the wonderful recommendation!

After so many lackluster mobility rooms this year, this one was a wonderful relief. There are two mobility rooms that have both interior and exterior doors - all of the other rooms only have Interior doors. AND there are ADA parking spaces just outside the exterior door. So awesome. The roll in shower does not flood the bathroom floor!!! The desk chair is adjustable so I can have it high enough to get out of easily. The bed is also a good height. The hotel is quiet, the room temperature control is good, and it was a good 3 night stay. Checkin was great - very friendly and she made sure we were registered for all of the latest bonus points. I will definitely stay here again!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us and that the ADA room worked out so well for you. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

Please clean the rooms. Carpets are verysmelly and look dirty. I found items all over floor from previous stays. Obvious things you wonder how they could miss them, you was cleaning. Breakfast was very sad, old friut. Lady at check in was very kind when I checked in.

krystie y, General Manager at Best Western Plus Rama Inn, responded to this review
We really appreciate you staying with us and sincerely hope you come back again. Thank you for business and next time it will be better. Sorry

Nice area to park commercial vehicles. Breakfast was good and hot. Bed was comfortable. Internet was excellent. Close to airport. Close to restaurants. Great location. Everything considering this is the best hotel that is centrally located within walking distance to everything you need.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I am happy to hear how pleased you were with your recent stay with us, in particular the location which is something we hear alot. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

Food, shopping, banks... everything is close by if you do not want to drive too far, or just walk to your location. One of the nicest Best Westerns I stay at on a regular basis. Would recommend to anyone within the Bend/Redmond area.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
It was our pleasure to have you as our guest, and I am glad to hear you were happy with your experience. I am delighted to know that our hotel and location made such a positive impression on you. We look forward to having you as our guest again!

Nice, quiet, comfortable and very clean! You will not be dissapointed. I will certainly stay here again. Many restaurants close by, with in walking distance. Other shopping close by as well, such as Fred Meyer, Bi-mart and Safeway. Good location.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thanks so much for leaving a review of your recent stay! We are glad to hear that our location suited your needs and that you enjoyed your time with us. Thank you for your feedback and we look forward to welcoming you back to our hotel in the future. Have a great day!

Never disappointed with this hotel. A quiet nights sleep is always guaranteed..a must for a trucker. Easy walking to Bimart and other such places nearby..including easy walking to Sheri's restaurant for a sit down meal or fast food at Burger King right next door.I recommend Rendevoux at Rama!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thanks so much for leaving a review of your recent stay! We are glad to hear that our location suited your needs and that you enjoyed your time with us. Thank you for your feedback and we look forward to welcoming you back to our hotel in the future. Have a great day!

Good location, comfortable beds, quiet AC, nice staff, good breakfast. Pool facilities looked nice and clean. Building itself is dated, ie carpet, paint layers, chipped doors and frames. Remodeling would result in us coming back, otherwise probably not.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We take a lot of pride in our hotel, so it's always disappointing to hear negative feedback. But they are valuable, nonetheless, to help us address issues that need attention. So thank you for leaving an honest review. Renovations have been done periodically over the last 2-3 years, rather than all at once, and have included items such as 43” big screen televisions in all guest rooms, new sofas & chairs in all guest rooms, new artwork in all guest rooms & hallways, fresh paint in all guest rooms, new carpet in all guest rooms, new tile in all guest room entrances and bathrooms, an expanded fitness center with weight machine, pool & hot tub resurfaced, new wall tile in our pool room, new wallpaper in all public areas, and an elevator. And, there's a few more items that will be completed in the coming months.

We enjoyed our stay at the Redmond Best Western the price was very reasonable the motel is very nice good location the staff were very nice the breakfast was very nice as well so we recommend this place to anybody and thank you very much God bless you all on your journey of life

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Hello and thank you for staying with us at The Best Western Plus Rama Inn. Our team strives to make each guest's stay as enjoyable as possible, and it is always so valuable to hear how that experience was from our guest's perspective. I am happy to hear that your stay was a good one, and we very much appreciate the recommendation.

Pricy! $151.00 without Taxes for 2 Adults, King Bed! I have stayed in better ones! Clean but too pricy. We traveled 3 Weeks staying in several Best Westerns! Good Location though! With the Fires going on I felt as though the Area Motels were Price gouging because of the Fires and I do hope not!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We very much appreciate your feedback and are happy to hear that you enjoyed your stay with us and the location, if not the price. You'll find anytime but summer there are typically much lower rates in Central Oregon, so please consider us again should your travels bring you back.

Can't go wrong with this one. Very clean and quiet, comfortable beds and very little highway noise. Right off Hwy 97 and food is within walking distance or a short drive. They have a huge lot next door if you're in a big rig. Rates are a little on the high side, but that might be seasonal.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thanks so much for leaving a review of your recent stay! We are glad to hear that our location suited your needs and that you enjoyed your time with us. Thank you for your feedback and we look forward to welcoming you back to our hotel in the future. Have a great day!

I was very disappointed with my stay at the Best Western in Redmond. There were piles of hair in the bathroom, a gaping (and super creepy) foot-and-a-half wide hole in the bathroom wall where the floor boards had separated and the carpet had bits of trash on it. When I alerted the front desk attendant to these issues I was offered no compensation. I expect more when paying $180 a night. Additionally, though not nearly as critical, the rooms and furnishings are out of date, with scuffs and stains on all the moldings and furniture. I would not stay here again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
This is an example of the guest doing the right thing by letting us know of an issue, and us doing the wrong thing by not offering any type of compensation for quality that did not measure up to our normal standards. Neither the condition of the guest room nor the level of service is what we've instructed and have come to expect from our staff. I'm very sorry for that and for your experience at our hotel and I would encourage you to contact a member of management at the hotel to discuss compensation as well as to let us know which room you stayed in so that we can assure the issues have been addressed for the benefit of our future guests. Thank you.

unfortunately paid a really high price during the month before the eclipse . clearly opportunistic pricing beware of pricing. located in a pretty busy area off 97. recommend only for quick stays , look for quieter locations if desired

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We believe that we have a very nice hotel located conveniently near shopping, banking, dining, and entertainment. We do our best to provide clean and comfortable accommodations, with appealing amenities such as a full hot breakfast buffet, high-speed wi-fi, and a large indoor pool and hot tub. Do shop around though, as we are confident that you will find that we are always priced fairly with other similar hotels in our area.

My mom and I stayed here twice during our trip and both nights(not consecutive) our room was spotlessly clean and the front desk clerk Kathy was extremely polite and helpful. Breakfast was well stocked however a few more health conscious items might have been nice. Hot tub was surprisingly large and very nice to soak in after a long trip.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing our hotel twice during your trip and for taking the time to write a review of our property. We appreciate your positive feedback about the cleanliness of our hotel, our staff, and breakfast, as well as the suggestions for more healthy itmes for breakfast. It's always great to hear what we're doing right, but also where we can improve. We look forward to seeing you again!

We've stayed at the Rama Inn over several years, twice this year, and will stay again when our travels take us this way. This time we stayed in a 2Q Jr Suite - it adds a room divide and sofa and chair plus 2nd TV to the standard 2Q. It was nice to have the extra space. It was more expensive - but then we didn't call well in advance as we usually have. If we were in town for several days it would be even more appreciated. The standout part of our experience was breakfast. The Rama Inn has always had an above average breakfast. This time it seemed like there was more variety and an additional notch up in quality. We like food that tastes as it is supposed to and this did - particularly the waffles, bacon, biscuits and gravy, and coffee.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Please allow me to thank you for your loyalty over the last several years; it is very much appreciated. It was our pleasure having you as our guest and I'm so glad your stay this time and previously have been enjoyable. Thank you for all the positive feedback, particularly regarding our breakfast. Hopefully we will see you again soon.

Seems like brand new. Clean, organized, happy, professional, friendly staff all the way around. We don't have our room cleaned unless we are staying more than 5 days, cleaning staff is really friendly. At this particular hotel staff is busy but does not seem to be ovet worked which made our stay much nicer!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your kind review. We are constantly striving to go above and beyond to make each guest's experience the best and we are happy to hear that you had a great stay with us. Thank you for choosing the Best Western Plus. We hope to see you again next time you are in our area.

This is hands down the best breakfast I've ever had at a hotel and I travel extensively spending 25 nights a month in hotels. They have scrambled eggs, potatoes, french toast, Silk Almond milk in single serve boxes, same with soy milk, waffle maker, yogurt, fresh fruit, oatmeal and.....get this......bacon, link sausage, sausage patties, ham and sausage gravy and biscuits. Rooms are clean, coffee is good, housekeeping is awesome.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We really appreciate the high praise, and are pleased to hear you enjoyed our morning breakfast. We always strive to keep a wide variety of foods for everyone. Thank you so much for the wonderful review and recommendation!

I was on an Oregon road trip and chose to stay in Redmond prior to heading out to John Day Fossil Beds the next day. Easy check in, the lady at the desk was very nice, and made a good dinner recommendation. Room comfortable, clean.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

Drove way too long the day we stopped here but we were well rested in the morning. Nice people. Clean and comfortable room. Fine full breakfast and a huge pool. All the amenities you come to expect in a BW Plus.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the great review! We're glad that you enjoyed our breakfast and other amenities. We hope if you need anymore lodging that you will stay with us again!

Best options for keto eating ever found in a hotel. Although prepared items like Almond Milk have sugars, there were boiled, PEELED eggs, cooked ones, meat, cottage cheese, and best of all, 2 kinds of nuts, 2 kinds of seeds, and coconut. Much appreciated! The only thing missing was shredded cheese. The pool and hot tub area isn't inviting. But it's a good stay, and breakfast for keto was wonderful.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are glad we were able to accommodate you. We always do what we can to satisfy all our guests with a variety of breakfast selections. Thank you for your review, we will always be here to make your stay easy going so call us whenever you would like to visit again!

Front desk ostracized my daughter for having a service dog to the point she snuck in and felt bad the rest of the stay. Housekeeping didn't clean the room (just moved the blankets around a little, emptied the trash. . . toilet was disgusting and looked like someone else had used it, shower had hairs in it), then housekeeping left the door open all day while we were gone. Breakfast looked good, but tasted awful. Typically we are happy with BW (the reason we were willing to pay twice what the other hotels were asking), but absolutely won't stay here again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing to hear when we've fallen a little short of the goals that we strive for. We do use these reviews, however, to address issues that need attention, so thank you for leaving your honest review.

Just as the many times before we enjoyed our stay. We had no issues at all and the staff was helpful as always. If you are looking for a good clean place to stay this is the place to find it while visiting the Redmond area. There are decent food options within close walking distance.

food was great nice and hot good choices. staff was very help full at keeping food rotating as was being eaten by guests. room was clean always had nice clean towels. close to where we were doing business .

We had planned to stay here for one night, but asked if we could extend another night. We were easily accommodated. Our room was a double queen and was clean and comfortable. Breakfast was good with hot items as well as the usual cold items. At about $150 a night, this hotel is a better value than other comparable hotels in the area. At checkout, a simple tap on the desk bell brought someone to the desk immediately.

Friendly and professional staff. Quiet hotel, despite its proximity to the highway. Desk clerk gave us a recommendation for dinner (American/Mexican dinner house with a full bar), which proved to be perfect.

We stayed here for 2 nights to explore the area. We had an extra large room with 2 queen beds and 2 tv's. There was a lot of room for 4 of us. The beds were pretty comfortable. The temperature of the room was perfect (didn't even have to turn on the ac or heat). The fan in the bathroom worked excellent also. The breakfast was very tasty and had lots of choices. The staff was friendly and available.

hotel located conveniently -lobby was average and reservation lost so check in was a little stressful.hot tub broken .Facility needs new carpet.Upon checkout i passed the front desk three times while loading up.No one present to facilitate checkout.Over all average and for 148.00 maybe choose another location

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing to hear when we've fallen a little short of the goals that we strive for, and "average" is definitely not our goal. We do use these reviews, however, to address issues that need attention, so thank you for leaving your honest review.

I love Best Western and will choose them over any other hotel. Always friendly, clean, and comfortable. Definitely a home away from home. The location was walking distance to the theater, bank, and restaurants. My room was clean and the bed was very comfortable. The staff was friendly and the staff at check in remembered me from a previous stay.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are glad you enjoyed your stay with us, however it appears that you may have inadvertently given us only one out of five on the review. Hopefully you could possibly amend that. In any regard, I do thank you for the kind comments regarding the staff, and I'm happy to hear that our team and the location made such a positive impression on you. Please come back and see us again!

Great check in and check out staff. Room was clean and quiet. Indoor heated pool and other great amenities. Plenty of restaurants close by. The heater/cooler is one of the standard in the wall systems, which I hate. The thing runs all the time, unfortunately most hotels are still using it.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

STAFF IS VERY RUDE! Not at all accommodating at all. We stay at Best Westerns every year and the others ones are so much different then this one. Last 2 years this one has caused us nothing but problems, next year will be staying some else then here.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I know our team takes a lot of pride in our hotel and our service and we do strive to provide a quality product as well as great service. I never like to see negative reviews and neither does the team, but they do give us the opportunity to focus where needed. In cases such as this, as the hotel manager, if you ever have an issue, including something as inappropriate as staff rudeness, I just ask that you give me the chance to fix whatever went wrong. I want you to leave happy and I'll do whatever I can to make that happen.

This hotel was pretty much what you would expect. Clean rooms, nice decor, good breakfast, indoor pool and exercise room. Loved that the remote was sanitized, as I normally have to clean it off myself before using. The location was awesome for the hiking we did. Very close to Smith Rock!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing our hotel to stay at and for the review. I am always happy to hear that a guest of ours has enjoyed their stay. I hope that the next time you are in our area you will come and stay with us again. We enjoy seeing returning faces as it makes us feel like we're doing something right.

We had stayed at this Best Western Plus Rama Inn previously. This time and before because it is conveniently located and now because we know we like it. Two things stood out about this visit new. We asked and received advise about where to eat close by - we were described two choices and we went to Madeleines which we enjoyed. The other was that the breakfast was excellent, I don't remember it being that good. Lots of choices and the items were fresh and tasty. I think it was the 2nd best breakfast offering had included with a hotel stay.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you very much for sharing your experience regarding your recent stay. It sounds like you had a very good stay with us, but unfortunately I think the "1" out of "5" rating was made by accident. Hopefully it is something that can be changed, but in any regard we appreciate the positive review.

This is an OK hotel for the price, but not what I have come to expect from BW Plus. Breakfast was sparse, staff easily flustered and not able to work standard equipment - like a printer. Just a little shabbier than expected.

bwredmond_gm, Manager at Best Western Plus Rama Inn, responded to this review
Not up to the usual standards is not what we're used to hearing! We like positive feedback because it reassures us of what we're doing right. But negative feedback is useful also as it tells us where we need to improve, and an honest opinion, such as this regarding this one stay, does give us the opportunity to get back on track and we will do everything we can to do just that.

Rooms are ok. They appear to be aged. Check in was smooth. Breakfast had a lot to be desired. Dis a poor job at keeping the breakfast food supplied. Front desk supervisor acted like she could careless when I told her there was hardly any food left.

bwredmond_gm, Manager at Best Western Plus Rama Inn, responded to this review
We're committed to making each guests stay as enjoyable as possible, and we are disappointed that your stay with us was up to par with our normal service, particularly in breakfast. Please be assured that we will do our best to correct course where needed. Thank you for your business and thank you for the feedback.

We had the pleasure of staying at the Best Western Plus Rama Inn this past December. I was impressed with the size of the room, and comfortable bedding. The hotel was very clean, and nicely decorated. Breakfast buffet was wonderful.. probably one of the best we've seen at a hotel. We didn't get a chance to enjoy the pool, but it looked very inviting. We will definitely stay there again when visiting Central Oregon.

bwredmond_gm, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking a few moments out of your day to provide us with such a nice review regarding your recent experience at our hotel. We are delighted to hear that you enjoyed your stay with us, and we look forward to serving you again the next time your travels bring you back to Central Oregon.

Three false fire alarms and evacuations, due to a faulty alarm, in one night made this stay just short of unbearable. With an infant in tow in 30 something degree weather we were told to evacuate our room. Very displeased!

bwredmond_gm, Manager at Best Western Plus Rama Inn, responded to this review
We apologize for the fire alarms. Water damage, caused inadvertently by a guest, soaked through the floor which seeped into a smoke detector on the bottom floor. The water shorted out the detector which set off the alarms. Unfortunately, it took awhile for the fire department to locate the cause. I know how distressing of an event it was for our guests. Please know that this was an unusual occurrence for our hotel. We hope that you will consider staying with us again in the future.

I've stayed at this hotel twice as it is close to the airport and offers an alternative to the highly priced accommodations in Bend, where I conduct my business. Having stayed at several Best Westerns, this one is superior to my other experiences in both appearance and comfort. They also provide a free taxi ride to the airport, something I wasn't aware of until I asked. On this stay the computer reservation system was down, but they had back up hard copies so my transaction was smooth.

Location was perfect. Nearby theater and central location in town. Visiting family for the holidays. Really enjoyed the pool and hot tub. Staff was very friendly and helpful. Enjoyed our stay. Loved that it was quiet..

Quick & Easy to check in, Breakfast is Great! All Staff friendly and helpfull. Took a dipp in the old jacuzzi after a long day. Burger king next stoor open till midnight in case you get into town late. Was also nice and quite.

Very nice hotel, clean and comfortable. Offers lots of amenities, close to shopping and restaurants. Easy in and out from the main highway. Employees friendly and helpful. We did not use the pool or hot tub but they looked very clean and well-kept. Quiet and comfortable beds. Would stay here again.

This is a great hotel with outstanding staff like Kathy who checked me in. Bed was comfortable and room was really nice. Breakfast was nice with a big selection. I did not get to enjoy it, but they have a really nice indoor pool that I saw a family enjoying together. Rates are reasonable for all the comforts and ammenities!

Friendly efficient staff kept everything well taken care of. Fairly quiet location, yet just off of Highway 97 and with good access to downtown and nearby Bend. My room was nice and roomy with a comfortable bed. Wi-Fi was good, breakfasts had good variety and options, and staff was in attendance constantly during the breakfast hours to refill supplies, clean and help visitors.

I stayed here when I ran a race at Smith Rock State Park. The hotel is convenient to both Bend and Terrebonne. It has an exercise room, pool, and jacuzzi. All of the facilities were clean and in good repair. The room was clean and in good repair. There are a variety of pillows at various levels of support. The bed is comfortable. Staff is friendly and helpful. Free breakfast is decent. I plan to stay there next time.

The service was great and very clean rooms. The Staff was friendly with check-in and check-out. The breakfast buffet has lots of variety. We had a Good experience with staying at Best Western and will be staying there again.

Great staff very friendly and pay attention to detail of even the little things making the in a unknown town more comfortable..rooms are clean and they have everything you need.. staff is awesome and do all they can to make your stay better and make you feel special

krystie y, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the great review ! We try to make our guests feel like our house is their home away from home. We hope to see you again in your future travels!

Only stayed for a single night but it was a great experience. The rooms, hallway, and lobby were all clean, the beds were comfortable, and I loved all the breakfast options. The hotel is also very quiet considering it's right next to Highway 97. We stayed at this same hotel a number of years ago, but that was before it had been renovated and transformed into a Best Western Plus. It wasn't a bad hotel back then, but the upgrade was a vast improvement.

We have stayed at this motel many times in the past and always go back. Very friendly staff, good accommodations, and if there is any problem they are right on it. Good lighted parking and right off major highway.

Very satisfied with our stay. Only improvement would be in the breakfast department. We do not care for limp bacon and it was that way both mornings. The potatoes also could be browned---they were pale both mornings.

Will defiantly stay here again ! Great breakfast selection ! Pool was fantastic! Easy location to get into / out of. Lots of easy parking. Great central location. Will recommend this place to my friends and family.

Have stayed here before. The hotel is clean and comfortable; staff wants to please and go out of their way, if you have a special need or request. Would definitely recommend, even if going to Bend. It's not a far drive and much more affordable than lodging in Bend.

room was up to date in decor, very clean. Shower pressure was excellent. The breakfast was also very good. Wide range of items to choose from. My wife especially enjoyed the biscuits and gravy, one of her favorites to have in the morning.

We have been doing laps moving our possessions between California and Montana. This hotel is about half way and it has trailer parking and a hot tub, which we find essential amenities for this sort of trip. It also has a handful of restaurants within walking distance. The rooms are clean and well cared for. Be sure to get a reservation. It's a popular place in the area.

Stayed here on our way through from Reno to Seattle. Very clean and great people working there. Breakfast was great and the staff kept it refilled and area clean. Would stay here again if in the area.

Very nice, recently renovated Best Western. Close off the highway and close to restaurants and gas. Very quiet, despite being near highway 97. My only complaint-check in staff did not acknowledge us for over a minute though we were standing right in front of 2 ladies. Very unprofessional and dis-courteous.

From the moment you step in the Hotel you feel welcomed. The hotel is very clean. Our room was clean and the bed was very comfortable. The breakfast was also very tasty and was hot. The staff was there to help and very friendly.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We sure appreciate the high praise and are pleased to hear you enjoyed all we have to offer. Thank you so much for the wonderful recommendation!

Theres no other hotel that comes close to best western. Every time i stay here its like home away from home. never have to worry about anything at all. And if there is a issue its never a problem they always handle everything

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for sharing that on TripAdvisor. We always strive to provide the best stay for our guests and we are happy to hear that you consistently have this same experience.

Honestly, I picked this BW because of their support of veterans and glad I did. Found the accommodations excellent on all accounts. The staff, from housekeeping to breakfast servers to counter folks always had a smile and an offer to help your stay be enjoyable. I found the breakfast outstanding, actually the best in my many years of traveling. We stayed several days and came to realize the Redmond location is a perfect "home base"! Overall, an excellent value. We will return here again to show our appreciation for their respect for vets! To my fellow/sister Vets, this BW deserves our support!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the kind review on TripAdvisor. I was thrilled to read your review and happy that you were so pleased with your accommodations, as well as the breakfast. I will pass on the kind comments about our staff and service. Thank you for the recommendation to other veterans; it is a real honor when we can extend our support to their service. We look forward to welcoming you back real soon.

Nice clean hotel with pleasant staff. Only problem size of bathroom in older section. Breakfast typical and well prepared. I have nothing else to say - nice hotel no problems. just adding words to fill the 200 count.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking time to review our hotel and we're glad to hear you enjoyed your stay with us. The views of our guest are extremely valuable to us and appreciate your positive feedback about the staff and breakfast. We look forward to seeing you again!

Warning, the food is not very fresh and does not taste very good, We think it may have made us sick. Also the faucet in the Bathroom leaked and my toiletries got soaked. The lady at the front desk was friendly though.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
On behalf of the team, please accept my sincere apologies for falling below our normal high standards with our morning meal, as well as the issue you encountered with the bathroom faucet. Please know that this has already been addressed to our breakfast and maintenance staff. Feedback like this is important to help us focus on and address areas that need attention.

This hotel was comfortable, clean, and convenient for our event. The staff was friendly and accommodating to our needs. We would stay there again the next time we are in Redmond. They have a great breakfast and swimming pool.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We sure appreciate the high praise, and are pleased to hear you enjoyed your stay with us while here for your event. Thank you so much for the wonderful recommendation and hope to see you again real soon!

BW in Redmond is a nice place to stay. Very clean. A bit noisy due to its location on the main highway. The breakfast was better than the norm. Lots of choices, they even offered honey with the condiments. We would stay here again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience. We're glad you chose to stay with us. A lot of people comment on our convenient location, but convenience comes with the consequence of a little extra traffic noise. Most are not bothered by it, but just as an FYI, the closer you are to the lobby the less noticeable is the traffic noise.

Very nice, clean updated Best Western Plus, with a great breakfast and comfortable large room. Great value on price. Very friendly and accommodating staff. Free parking nearby. Centrally located in Redmond. Near other restaraunts, gas stations and other retail like drug stores etc.

While on a vacation, my wife and I stayed at the Best Western Plus in Redmond, Oregon. The property was very clean, and comfortable. All of the features and amenities appeared to be well maintained, and functioned properly. Staff was very friendly and helpful throughout our stay. We would definitely stay there again.

On our way home from Walla Walla, we found this Best Western a perfect stopping place. The only drawback was having one person at the front desk. She had her hands full with check ins and phone calls. But she handled herself very well. The hotel is clean, comfortable and a good location.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the review on Tripadvisor. We do hear a lot that we are the perfect halfway point for guests traveling between Washington and California. We're just happy to be in the right spot! We appreciate the kind review and hope to see you the next time your travels bring you our way.

We've stayed here numerous times on business and have never been disappointed. Rooms are always clean and the beds are comfortable. Amy and the other folks at the front desk have always been friendly and welcoming. Breakfast is good and the attendant is always present.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I'm happy to hear that your stays with us have always been so positive. That's very reassuring to hear. Thank you for your loyalty to our hotel. We very much appreciate your business and look forward to welcoming you back real soon.

Beds are firm but pillows suck. Wifi was exceptional with an additional Ethernet port. Electrical outlets everywhere; didn't need to break out the power strip. Breakfast is decent with a wide variety of choice. Love the 24- hour coffee and tea.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay at our hotel. It's always nice to hear what we're doing right and where there's room for improvement. Note to self: stick with the breakfast offering but replace those pillows. We're on it!

Our stay was enjoyable and relaxing. Staff was friendly and accommodating to our needs. The breakfast offered was and amazing selection of healthy, delicious foods. Location was convenient for travelers and parking was easy for even trucks and long vehicles.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay such a pleasant one and glad that you enjoyed your time with us. Hopefully, we will be able to welcome you back for another night with us when your travels bring you to Central Oregon.

This is a new, clean, comfortable hotel. As with most new mid-range hotels, the rooms have a microwave and a small refrigerator. The front-desk people are friendly. The wifi is free and fast. There is a good working desk, but there is only one outlet at the desk. You can't plug in a computer and your phone at the desk at the same time. There is a reading light on each side of the bed, but there are electrical outlets on only one side of the bed. There is a clock on the other side of the bed. You can't recharge your phone on the same side of the bed as the clock. The hotel does not provide bottled water, but it has a free buffet breakfast with a good variety of hot food, fruit, cereal, yogurt, etc.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for taking time to review our property. I appreciate all the positive feedback and information about our hotel, and I'm sure others who read your review will as well. We do take pride in providing for our guests' needs the best we can, and we are currently looking at solutions for some of the issues with outlets you mentioned. Thanks again, and I hope you'll come stay with us again.

The receptionist, Kim, was exceptionally helpful and friendly. The room was large, clean, and comfortable. Breakfast was good. It was a very comfortable place to stay. We would seek it out if we go to Redmond again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your thoughts on your stay here at our hotel. We're glad that you had such a positive experience with us and happy to hear that you'll be staying with us again if your travels bring you to our area in the future.

just what we needed, a place to sleep, eat, and relax in the swimming pool and hot tub. The swimming pool was perfect!! We will always use Best Western whenever possible. We joined the club and we use it.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience and for loyalty to Best Western. We were glad that you were able to stay with us and happy that you enjoyed your time at our hotel. Please come see us again the next time your travels bring you to our area.

This hotel was in a great location, near US97 and restaurants. Access was easy and the hotel was very clean. Although we visited this hotel a few days after the solar eclipse in Oregon, I felt the rates we still reflective of the eclipse and considerable higher than usual.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We really feel like we're in a very convenient location for dining, shopping, or entertainment, and all within walking distance. Thanks for sharing that! I'm glad you enjoyed your stay. Please come back and see us again now that the eclipse is in the rearview mirror and summer, along with those higher rates, is drawing to an end.

We were lucky to call in the morning and reserve a room the night after the eclipse of the sun in central Oregon. The staff was friendly and helpful at check in. The room was comfortable with sanitized remote for the TV. Breakfast was not up to the quality of the high charges for the room. Parking was good for or trip hauling a car on a trailer. The pool and hot tub looked inviting unfortunately we arrived to late to take advantage of these amenities.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I am happy that you found a room after the eclipse! Many hotels had a rush of last minute bookings from people who preferred not to fight the crazy traffic! But it was such a great experience and well worth the havoc that followed. I'm glad to hear that you were happy with your room and most of the amenities, and also that our staff took good care of you. I am sorry to hear that the breakfast fell short of expectations. I can assure you that we are always looking at ways to make improvements with our breakfast, whether it be more variety, more healthy foods, or different methods to display everything.

Everything excellent. All details executed to perfection. Must see to believe. Just think of your best road hotel experience, then imagine its a bit cleaner, a bit friendlier, a bit more accomodating, breakfast a bit more complete and better overall.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We sure appreciate the high praise, and are pleased to hear you enjoyed your experience staying at our hotel. Thank you so much for the wonderful recommendation!

Very nice motel. I always enjoy staying in Best Western motels. Loved the fitness room. Rooms were clean and hotel staff very friendly and professional. Great motel for the price. Very nice breakfast. Good location and easy to find along the road.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing our hotel to stay at and for the review. I am always happy to hear that a guest of ours has enjoyed their stay. I hope that the next time you are in our area you will come and stay with us again. We enjoy seeing returning faces as it makes us feel like we're doing something right.

A large urban styled hotel similar to thousands of others, clean, well managed, with a hot tub and pool suitable to swim laps in. It's within walking distance of a Sharis, a four plex movie theater,and a small mall. Problem -- $200 for one night. $150 would be closer to standard.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay at our hotel. I'm so glad you enjoyed your stay with us and appreciate you pointing out some of our great benefits. There is a plus and negative in regards to our summer rates. The negative is that they are much cheaper than $200 in the off-season. However, the plus is that if you're coming to Bend, we're only fifteen minutes away and typically significantly cheaper than Bend hotels of same level.

Nice, clean, large, rooms, good staff and good breakfast. There is a nice pool and hot tub. Would definitely stay again. The price is not cheap but it is much better than in Bend. Very convenient to the McKenzie Pass-Santiam Pass Scenic Byway, which is beautiful, the town of Sisters, and Smith Rock State Park.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking a few moments out of your day to provide us with such a nice review regarding your recent experience at our hotel. We are delighted to hear that you enjoyed your stay with us. If you're ever in our area during the off-season, prices are quite a bit lower and we're blessed to still have sunshine even in the winter. Come and see us then!

I would stay again. Good location, parking, nice staff, and clean inside and out. My only real negative was the bed, though new, was hard. Usually BW have fantastic beds. Breakfast was a little low on fruit considering the time of year but the breakfast area was clean and comfortable. Great fitness areas including a pool and hot tub!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking the time to write a review on your stay with us here at the Best Western Plus Rama Inn in Redmond. It was our pleasure to have you as our guest, and I am glad to hear you were happy with your experience (except for the bed, darn it!). We look forward to having you as our guest again.

The Best Western in Redmond is a nice place to stay after a long day at work. It is clean, quiet and comfortable. The staff is great, helpful and very pleasant. I recommend them for the weary traveler and will stay again.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I'm very happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area. Hopefully, you won't have to work such long days and will save some time to see some of the wonderful sights our area has to offer.

Room AC barely worked, Shower curtain was moldy and maid service did not come provide towels and clean sheets (we sweated so bad in the night we needed clean sheets) as requested at the front desk. would pay the extras money to stay somewhere else

BestWesternHotels, Corporate at Best Western Plus Rama Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

perfect accomodations for a girls lax team. easy access to I-97 - central location and price much better than Bend($$$$) staff was super friendly and facilitated an early beakfasy for our crew of 50+. Many thanks!!

Travel often to this area. Always reliable, clean, friendly, above and beyond helpful. Lower rates than most the dumps nearby. Accommodate any special needs including diet. My work plans change frequently and I've never been hassled for last minute changes.

I stay here when I'm in the Bend/Redmond area. Easy access to restaurants, shopping, right off Highwsy 97. Nice breakfast selections, pool, workout room. Ample large vehicle parking. The staff has always been very helpful.

I drive through the Bend/Redmond area several times a year and I always try to stay at Rama Best Western in Redmond. I love being able to soak in the indoor spa after a day's adventures. They have several handicapped accessible rooms with outside entrances which I appreciate. Nice, central location & friendly staff.

Found hair in the shower. TV remotes did not work properly for either TV. The tray that held the coffee and condiments had not been cleaned for some time. Bathroom floor had whites specs of something on it.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We really do try our best to provide as clean and comfortable room and hotel as possible, and our staff prides themselves on doing just that. However, as you can see from this review, on this particular effort we fell short and we won't make excuses for a poor performance. So, if this happens to you, please let us know so that we can correct the matter while you are here. Your satisfaction is what is important, so if we mess up we really do want to make it right.

This hotel is run very well. Everybody works together and makes sure the guests are well taken care of. The rooms were excellent and clean. Breakfast was excellent. Good choices and lots of condiments to suit everyone's tastes. Good location with easy access on and off the main highway. Quiet. Fast check in and check out. Have no complaints.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I am so happy to hear your appreciation of our hotel. Thank you for all of the wonderful comments about our hotel, the location, our amenities and the staff. We all really appreciate it. Thank you again and we look forward to see you soon.

We enjoy staying at most Best Western Hotels because quality is almost always high standard and staff very friendly and helpful. The breakfasts are great and most important the beds and pillows are very good Internet is user friendly. Always nice to make reservations ahead and know you have a good bed.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for the nice comments about our hotel and the Best Western brand in general. I am very glad to hear that you had a wonderful experience while staying with us. Thank you again and we look forward to you staying with us in the future

State business travel took me to Redmond this month and found this hotel was one of the few in the area that would accept the government rate during the summer months. The staff were friendly and helpful, thank you! The room was clean, quiet, comfortable, and very nice. The small fridge and microwave were also clean and worked very well. The hotel uses real soap bars instead of dispensers which I like. As with all my reviews, I investigate the fitness options at each hotel and found this hotel to have a larger than normal fitness room with two treadmills, one elliptical, and one bicycling machine. There is also a freestanding resistance training machine that is similar to a universal machine but much more modern. I saw and used one of these machines in a hotel in Washington DC a few months ago and it will give you a fairly good resistance workout. I had to leave the hotel early for a field inspection so I unfortunately didn't get to try the breakfast. The hotel location is at the south end of Redmond along Hwy 97 with easy access to the highway as well as easy drive to Bend. The rooms face north/south so you don't really get a good mountain view except partially on the south facing 2nd floor rooms. There are food options within walking or short drive distance (Burger King, DQ). Found out that the room rates jump to $500 during the solar eclipse in August...and that doesn't include a steak dinner (I had to ask, smart aleck that I am). Overall, I will stay at this hotel again in the future for business and personal travel but not during the eclipse!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for taking the time to share such a detailed experience about your stay with us and our hotel. It's very helpful for others when making their decision to stay here or not. It's sounds like you had an enjoyable stay here and I'm always glad to hear that. Hopefully we'll see you again soon, although probably not during the solar eclipse, I'm guessing.

Great location and services. Suites are nice size and quiet. Beds are a little hard but not bad. Bathrooms are small. Nice to have a breakfast included and small refrigerator and microwave in the room. Have stayed here 3x in the past year and it is always clean.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your nice postings on Trip Advisor. We do have the best breakfast in town and it's so nice to have a refrigerator and microwave in your room. We look forward to your next visit with us.

The hotel appearance in and out were fine. Plenty of parking on-sight. Breakfast food selection very good, and plenty to choose from. The rooms were spacious, the bed was not great, too hard. The pool and hot tub was awesome and clean. My biggest complaint was bathroom odor. I thought is was a urine smell, but it looked really clean. I discovered it was actually a mildew smell from the shower curtain which is cloth, and they don't use a plastic liner behind the cloth curtain, so it stunk. It didn't ruin my stay, and I should have reported it, but I was there to visit an ill parent and had way bigger thins on my mind. I would recommend staying here if you can get better rates than I had, we paid $501 for 3 nights, which I felt was really steep, especially in Redmond, OR; but my mom was ill and I needed a place to stay.

Best Western is my "Go To" when on the road. Spent a week here and enjoyed the stay. The fitness room was my first stop each evening. I really enjoyed watching the evening news while walking/running on the treadmill. My reservation got messed up and I was told I didn't have a room for my last night. The front desk folks and housekeeping crew went above and beyond and were able to keep me in my room for my last night. The breakfasts are good. Sausage, bacon, ham, eggs and waffles and more.

This hotel is quite lovely from the outside and the decor inside was nice. The staff was very hospitable and friendly however our room smelled bad and still had trash in it from the previous visitors i.e. bottle of water, bottle cap, and q-tip on the floor.... ick! The cleaning people also left some of their cleaning supplies in our room by accident. The halls looked like they had not been vacuumed in quite a while. The breakfast area was nice, seemed clean, and the food was good. Overall a decent experience. I just don't like "dirty".

We stayed at this hotel when we visited the Painted Hills. It was a comfortable hotel for a one night stay. Breakfast was just about there. Bacon came with hair! Very slow internet and no HD channels on TV. Surprising in the present world!

This hotel isn't anything glamorous, but it's clean, spacious, and checks off all the major boxes just fine. ROOM: The hotel is older but has been refurbished fairly recently. Beds are good. Great water pressure. Excellent wi-fi. Lots of room. Microwave and mini-fridge. In room coffee. About the only improvement I'd see is more available and accessible plug outlets for all our modern gadgets we haul these days. BREAKFAST: Plenty of variety (at least on the weekend when we were there?) Sausage, eggs, bacon, potatoes, breads, waffles, hot and cold cereals, good yogurts. More toppings for those last three than I'd ever seen in a hotel. Only wish they offered cut fresh fruit-- they just had canned fruit cocktail and whole apples, oranges, and bananas. POOL: Didn't use it but looked nice and spacious. If our kids were little, they'd have gone crazy for it. Covered, so year round. Hot tub, too. GYM: Spacious and with better equipment than you'd often find in a hotel this size OVERALL: My tweaks to this place are so minor, I'm not deducting any stars. The cost isn't cheap but it's comparable to the market price for hotels here, so it's fair. I'd not hesitate to stay here again.

Came to Redmond for business and had a great night sleep. Everyone was friendly and sweet. I wish I had not had to leave so soon. I would stay here again and make sure to see more what the area has to offer.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you so much for the great review! We appreciate all the nice comments and we're very glad you had such a pleasant stay with us. Hopefully you'll be able to stay longer next time, because there really is a lot to see and do in our area. Hope to see you soon!

Good property. My room was very clean and everything was in good shape. Minimal noise. Desk clerk was delightful. Frig and microwave. I was up too early for the breakfast but the coffee was good and they right across the street is a 24 hr restaurant. Yeah. Close to airport so excellent for early and late flights.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for such a nice review and for sharing your thoughts regarding your stay at our hotel. Thank you for your business and we look forward to seeing you again. Hopefully you won't have to get up so early next time and will be able to enjoy our full breakfast buffet!

Nice big rooms with good beds. The hotel is neat and clean. The location is easy to get to from the hiway. The staff was friendly and helpful. The breakfast was full serve not just breads. There is an indoor pool and exercise room

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
From the big rooms and neat and clean hotel, location and breakfast, we appreciate the high praise. We are happy to hear you were able to enjoy just about everything we have to offer. Thank you so much for the wonderful recommendation.

I have been staying at this hotel with my daughter for four years of equestrian state meets and when I left Sunday I was sad cause I felt like I was leaving my second home forever. I love this hotel and if ever traveling through this area again and need a hotel I will not hesitate to stop in to see if there might be a room available for me. Thank you keep up your awesome hotel and staff!

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
It sounds like you and your daughter have closed a chapter of your life and I wish you both the best with the next chapter and whatever that may bring. A big thank you for your loyalty over the last four years; it is very much appreciated. It was our pleasure having you as our guest and I'm so glad we were able to make you feel right at home. Hopefully we will see you again soon.

Great hotel, friendly staff and great amenities would definitely stay here again. I really appreciated that the staff was able to assist in giving the other party a key for the room when they were arriving in the very early mornings my hours. That was extremely helpful so that I did not have to wait up. Thank you again for everything.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your great postings on Trip Advisor. I'm glad that the staff was able to assist your late arriving guest. We hope that you will stay with us again in the future.

This hotel is easy to get to and is very clean. The breakfast has many foods to choose from, hot and fresh. The staff is very friendly and helpful. The rooms are roomy and comfortable and quiet and well decorated.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for posting on Trip Advisor. We do have a lot of choices on our breakfast bar, including bacon, sausage, scrambled eggs, hash browns, and gravy are just a few to name. We hope that you will stay with us again if you're ever in our area.

This was our 2nd stay. Both times we had no problems. The staff was helpful and went above and beyond to help with anything we asked for. They even remembered our entire families names when we came back 6 months later. I would recommend this place to anyone.

krystie y, General Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your great posting on Trip Advisor. We hope to see you the next time you're in our area!

We had a very nice stay. Everyone was really nice. The room was big and very clean also. The breakfast had a good variety to choose from too.. We would definitely stay there again. Thank you. We would definitely recommend the Best Western.

bwredmond_gm, Front Office Manager at Best Western Plus Rama Inn, responded to this review
Thank you for choosing to stay with us. It was a pleasure having you.

We were looking for lodging that had trailer parking and a hot tub. These bases were covered quite well by this hotel. The breakfast service needs a bit of improvement (available waffle batter would be good, and making sure the right milk sort is in the right container), but the variety of choices is above par for hotel breakfast services. The TV remotes had problems, including no OFF button. There are decent restaurants close by as well as other amenities like fuel. Overall, I would come back. This hotel is outside of downtown Bend, which makes getting started in the morning easier, and they do have that nice hot tub for unkinking sore backed after a long day on the road.

Great location. East to get to from Airport. Great staff. Very Clean and quiet. Great restaurant nearby- Madelines. East to get to Bend, OR Easy check in and express check out. I appreciate Bestwestern- They are just about everywhere I need to go.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
We're committed to making each guests stay as enjoyable as possible, and we are glad your stay with us was a good one. Thank you for your business and we look forward to seeing you again.

I recently stayed at the Rama Inn in Redmond, Although the property is older, they are working on updating it and have now changed to a BW Plus. The room I stayed in was updated and was very clean and roomy. The staff were very friendly and every one I ran into, smiled and said hello. It is right off Highway 97, so it is super easy to get back on the road and travel. It is very close to Albertsons, a liquor store, Shari's restaurant is within walking distance. If you are into fast food, Burger King is right next to the property. There are several nicer restaurants just down the road. 2 good Mexican and a Chinese restaurant, There are several other fast food establishments close by as well, There are fuel stations close by as well. I have stayed here several times for my business trips and they are always super friendly I am very pleased they are updating the rooms and making the experience brighter, If you are into motel breakfast, they have an amazing selection, bacon, eggs, sausage, bagels, coffee cereal, yogurt, fresh fruit, etc and a large room to seat everyone. The pool is nice and has a Jacuzzi next to it, Highway noise is not an issue. WiFI access is free and seemed to be fairly fast I enjoyed my stay.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
You know, it seems like the older we get (I'm talking the building here, not us!) the better we get. Upgrades everywhere in recent months, and we just finished painting and installing tiled entrances to each guest room. Plus, we'll be working on a couple of other items later this year that should really spice up the pool area. And, to top it off, no plans to move the building, so we'll still be in this great location. Thanks for the review!

Our family has been staying at the Best Western in Redmond, OR several times this year while we are visiting family. It's got a great location and you can walk to anything you want, shopping and eating. Great service all around and the breakfast foods are fantastic, great value all around for the price.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I appreciate the wonderful review and am happy to hear that you and your family had another pleasant stay with us. We always strive to provide the best service for our guests, but we do feel like we are very fortunate to be located in such a convenient spot, close to dining, shopping, and even a movie theater! It's definitely a nice added benefit, and thank you so much for pointing that out!

Property is clean and well positioned. Good service by staff and the breakfast was well prepared and a good selection of items. My issue was I wanted to cancel my reservation at noon as I had done my work in Redmond/Bend and good make up some time on this trip. No way 24 cancellation policy and I good pay here and again for the hotel where I would end up that day. Policies are only good as they are administered. In this case they failed.

krystie y, Manager at Best Western Plus Rama Inn, responded to this review
Thank you for your posting on Trip Advisor. As most travelers are aware, when they make their reservation, like you did, you receive a confirmation with the cancellation policy. When you arrived at our hotel, I offered to give you a 50% discount, which I didn't have to do, or you could have stayed the night and enjoy our town. You chose to take my offer of the 50% discount off of your room and go to your next destination. Thank you for the nice comments on our breakfast selection.

This hotel Beas very nice and convenient to great restaurants, like Madeline 's. The Staff was very helpful. The hotel is very clean and accommodating to all who stay there. Breakfast was a plus. The only problems I saw was the WiFi ( it kept knocking us off internet service) and at night the rooms got real stuffy. The air conditioner came on every 2 hours and only stayed on for 2 minutes. Other than that, I would recommend this hotel.

bwredmond_gm, General Manager at Best Western Plus Rama Inn, responded to this review
I am happy to hear that, for the most part, you were pleased with your recent stay at our hotel here in Redmond. Issues like the Wi-Fi and air conditioning can certainly take away from your satisfaction, and I'm sorry that your stay was negatively affected by that. We do appreciate you bringing this to our attention so that we can look into it. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

We've been staying here recently as I conduct estate business in the area. Always welcomed and our rooms have been clean and well supplied. Internet works well and the breakfast has a good variety of items. The breakfast room worker is always available and keeps items stocked. Simply put, great place to stay!

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the nice posting on trip Advisor. We're glad that you were happy with your stay! If you're ever in our area again, we hope that you will stay with us again as we know you have other choices of places to stay.

We had an enjoyable stay here on a trip to explore more of Oregon. The staff were all friendly and helpful. The only problem was that our fresh produce froze in the refrigerator! We have never had that happen before in any motel refrigerator. There was no door on the freezer part which could have been the culprit. Otherwise, it was quiet even thought there were a number of families there for various events.

We have stayed at this BW Rama Inn a few times now. We are building a cabin in area and We will continue to use this service when we come to town. We will also have our family stay at this location once we are established. Excellent!!

I would not recommend this hotel as the room was not clean and we were greeted with vacuuming at 7:15AM. Although they gave me a credit of $20.00, it is never fun to hear vacuuming after a late night of travelling. The room had dust and was not the cleanest of rooms. I guess you get what you pay for.

bwredmond_gm, Front Office Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I sincerely apologize for the early morning vacuuming. That is not the way anyone wants to be woken up. That should never have happened. I also apologize for the dust in the room. These issues have been discussed with the housekeeping staff.

We stayed overnight on our way north. The room was big & very clean. Kathy R., the front desk person, was extremely helpful in choosing our room due to medical issues my husband has and following up to be sure everything was satisfactory.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We are glad we were able to accommodate you on your way north. We always try to do what we can with any special room needs to satisfy all our guests and we're very happy that worked out so well for you. Thank you for your review, we will always be here to make your stay easy going so call us whenever you would like to visit again!

This hotel was in a good location. Staff was very friendly. They were helpful when we were unable to get our TV to work. The carpet looks like it needs to be cleaned, but the room was clean other than that. The breakfast had many choices and was good tasting.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the nice posting on Trip Advisor. Thank you for your comments on our carpet, we actually had just got them professionally cleaned less than a month ago. We know that you have many choices on where to stay and hope that if you stay in La Grande again, you will stay with us.

We enjoyed our stay at The Best Western. Very friendly and helpful staff. Fresh, clean rooms. The pool & hot tub were great! Beds have plenty of pillows and are very comfortable. The breakfast was really good. They have lots of options to accommodate all ages.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your postings on Trip Advisor. We're glad that you got to enjoy the indoor pool and hot tub. We do have a really nice extended hot breakfast in which you shouldn't leave the motel hungry. If you're ever in our area again, we hope you will come and stay with us again!

We really enjoyed our recent stay at this Best Western. The every staff member was extremely courteous and polite. The room was very nice with comfortable beds. It was very quiet and we slept well. Breakfast was great! We would stay at this hotel again. Also, there were several places to eat that were close by.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your great comments on Trip Advisor! We do have a really great staff who are always willing to make each guest comfortable. We are close to the freeway, but we don't get complaints about it from our guests. We look forward to seeing you on your next stay!

This motel was a surprise for us. It was easy to find, right off Highway 97. The room was nice and clean, and the breakfast was one of the best we've had. It had a nice indoor pool and hot tub. There is a Shari's restaurant right across the street and also a large grocery store.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay with us. We're so glad you enjoyed your stay and were impressed with our breakfast offering as well as some of the other amenities and location. Hopefully we'll see you again soon!

Stayed in Redmond for one night because of an am flight the next day. Room with one King bed. Bed was very comfortable, room was large, new TV, Refrig and Microwave in a nice cabinet. Bathroom was nice and clean. Large closet with 2 suitcase holders, was a plus, usually one or none in many hotels. This room was just as nice as another upscale chain that my husband frequents for work. It was also a reasonable price- $25 less than the other chain motel choice in Redmond. The breakfast room was large and had a good selection of hot and cold items. I would stay here again .

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to review us on TripAdvisor, and thank you for the nice review! We truly appreciate your kind words as well as your business. We look forward to welcoming you back to the hotel in the future.

A great place to stay in Redmond. A huge room with all of the best amenities. Outstanding water pressure in the shower. One of the best breakfast selections that I have experienced at a motel, and it was well attended to, by the staff. Just a very pleasant travel experience.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you so much for taking time to share your thoughts with the Tripadivisor community. We're very glad that you enjoyed your stay with us, and we appreciate all the great comments regarding your room and the amenities that we offer at our hotel. Hopefully we can welcome you back to our hotel in the near future!

We didn't have any complaints about this hotel. It was your basic Best Western - nothing too fancy. Decent, clean rooms. Quiet hotel. Plenty of options for food in the morning. Friendly staff. Plenty of parking. Would stay here again.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for reviewing us on Tripadvisor. I am happy to read that you had an enjoyable stay. We strive to be offer the best service we can, and we always look to make improvements where needed. Looking forward to seeing you back here!

This was booked for us. It was clean. We had a nice hand written note welcoming us. Stayed two nights, great job cleaning each day. Breakfast items were generous, eggs and cheese, bacon, biscuits and gravy, fruits, oatmeal, waffle station, juice, coffee. There is a pool and jacuzzi. Parked right outside our door. There is a Burger King right next door.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your recent experience at our hotel. I am glad to hear that you found that we provided clean rooms and a generous breakfast. Thank you for providing details of some of the tasty items we include on our breakfast buffet. We look forward to your next visit!

The hotel might be for the area a good one as there are not so many good alternatives. I stayed there one night and was very happy to leave the hotel. The room was ok but in the morning all over the place it was a smell of food (cooked fat from the bacon), this was more than "ugly". The bathroom could be cleaner but was acceptable for this area. The breakfast was low to a good standard hotel from my point of view. And as mentioned it smelled like cooked fat all over the place. There is no bar for an after work drink.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
All the feedback we receive from our guests is extremely valuable to us, and this honest review is equally valuable. Please know that we will use this information to continue to focus on making each and every guest experience the best it can be. From the cleanliness of our rooms and public spaces to the quality of our breakfast offerings, we will strive to make improvements where needed.

I have stayed at the BW Rama Inn about six times this year, all for business. My reason is quite simple: I get a great night's sleep, reliable internet, and the staff is pleasant and helpful. Considering the proximity to Highway 97, the noise from the highway is hardly noticeable. The room-to-room noise is also minimal. The rooms are clean and roomy and the bed is always comfortable. The breakfast is better than most, with a good selection of hot and cold offerings, fresh fruit and yogurt. Although downtown Redmond is not within walking distance, there is a cinema right across the street and an excellent restaurant, Madeline's, less than a 5 minute walk.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to post about the things you enjoy about our property. We very happy to hear that we consistently provide a good stay for you. Your business is appreciated!

Absolutely love this place. Clean, great location, friendly and helpful staff and great breakfast. I live locally and due to my home situation I take "days off" to refuel. I wouldn't think of choosing any other place but Best Western.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Wow, thank you so much for your such a wonderful review, and thank you for commenting that you feel our hotel is the best place in town. We certainly strive for that level, so that feedback is very reassuring. I will certainly pass that along to the staff. Please come back and see us soon!

The staff at the Rama Inn are very friendly and helpful. They never fail to say hello and are prompt at responding to requests. Breakfast is pretty good served buffet style, with options of eggs, breakfast meat, yogurt, a variety of breads, danish, waffles, cereal. We will definitely consider this hotel the next time we are in Redmond.

Lovely rooms,fast wifi and adequate breakfast. We had the pool and tub to ourselves after the drive from San Francisco.We had trouble with our hire car and Rachelle couldn't do enough to help. In fact she sorted another car for us. Dwayne was also helpful.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your view of our hotel. We always appreciate knowing what made your stay an enjoyable one. Please visit us again when your travels bring you back to our area.

Spent one night here after a day at Smith Rock SP. Check-in was quick and friendly. Our room was large and well equipped. Good size bathroom. Self service breakfast was excellent with a good choice of items to eat. Although fairly close to the main through road, there was no noise to disturb your sleep.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to post your kind comments about your recent stay with us. It's always great to hear when our guests enjoy their stay with us, and prospective guests appreciate the comments on just what made the stay an enjoyable one. Please visit us again!

overall, this hotel is a safe bet, room sizes were large, very comfortable beds, quality decor, large flat screen tv with ok qualtiy screen (not high def), bend cable remote can be confusing to use at first, tv sound could be better, bathrooms could be larger, breakfast choices were excellent, large breafast area with plenty of seating. overall room rates in the area seem high for off season pricing, probably due housing shortage in the area with lots of construction going on -construction workers are staying at nice hotels. this hotel is in a nice area of redmond and has plenty of eating choices nearby

This was my first stay at this property and I did use reward points to stay here. The outside is clean and nice. The lobby was also clean and nice. Check-in was about the fastest and easiest check-in I have ever had. The room was clean and updated. We had breakfast the next morning and the food was good With a good variety of food and drink. Both the evening and morning staff were friendly and efficient. Over all a great stay and we will visit again.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the great comments on Trip Advisor! We're glad that you decided to stay with us on your trip to La Grande. We hope that you got to try our evening soup and crackers and freshly baked cookies! If you're ever in our area again we hope that you will stay with us again!

After too many soft beds on our recent trip, we were happy to find these more to our liking. A little more spendy than some of the Best Westerns, but not too bad, considering we rode in on our motorcycles with no reservations. The breakfast was one of the best of the 3 Best Westerns we had stayed in; lots of choices.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to fill out the survey. We appreciate the nice things you have to say about our beds and breakfast, which may be two of the most important things about a hotel! Glad you enjoyed your stay with us, and we hope the rest of your motorcycle trip was just as enjoyable.

We stayed here for one night near the middle of September. The motel was easy to find and easy to access from the highway. Our room was clean and well maintained. The people working at the front desk were friendly and helpful. The guest laundry facilities were clean and in good working order. There is a good restaurant near by. Breakfast had a good selection. We would choose this motel in the future.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the great review! A comment we do hear a lot is how convenient are location is, to the highway, to shopping, as well as dining and entertainment. I'm so glad to hear the positive feedback regarding our staff and some of our hotel amenities. Hopefully we'll see you again soon!

I'm biased. I've stayed at many Best Westerns in the West and all have been clean and well-run. So when I was coming to Redmond to golf with friends, I suggested the BW Rama Inn because I'd stayed at a couple other's and they've always been really nice. This hotel was no exception, and my friends and I had zero complaints.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for taking time to review our hotel. We appreciate it, as well as your loyalty to the brand.

We are locals.We had to make arrangements due to having Tiles installed at our house. We stayed here at the Best Western Plus Rama for two days, We enjoyed our stay and it was convenient to nearby shops and restaurants. Great Location ! Would recommend this place to my friends and family as the place to stay in Redmond !!

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you so much for your nice review of our hotel. I am happy that we were able to help you out while your home was being renovated, and pleased to hear you enjoyed your stay with us during that time. Our staff takes great pride in the hotel and it's always reassuring to hear this kind of feedback. Thank you for that, and for the great recommendation!

The Rama Inn was adequate. I'm not sure why it's a BW Plus as it did not appear to have any of the amenity upgrades that I usually see at hotels within this category. The exterior has been attractively updated, but the interior shows it's age and is overdue for an equivalent upgrade. In our room, sheets and towels were good, bed comfortable, and the room generally clean, but not as clean as I would have liked. Small details were not attended to - wobbly toilet seat, too small shower curtain, shower head mounted too low on the wall. Overall, okay. Not great.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing to hear when we've fallen a little short of the goals that we strive for. We do use these reviews, however, to address issues that need attention, so thank you for leaving your honest review. By the way, some of the upgrades that make us a BW Plus are the big screen televisions, full hot breakfast buffet, expanded fitness center with weight machine, deluxe bath amenities, business center, and an elevator to name a few.

The hotel is well kept and the staff is very helpful and friendly. Kathy at the front desk gave us a good recommendation for dinner within walking distance. Bed was very comfortable. Breakfast bar had a lot of variety and was replenished quickly when something ran out.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to write your review of our property and for the perfect rating. The views of our guest are extremely valuable. We appreciate your positive feedback about our staff, beds, and breakfast. We look forward to seeing you again!

This is my 3rd time at this hotel, the employees are always nice and helpful, the breakfast is good and a large variety to choose from. Quiet and comfortable. There was a slight problem in the dining area with electrical, the girls did a great job at still serving a hot breakfast with a good attitude. I will be back to this hotel.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you so much taking the time to complete a review for us on TripAdvisor. We are delighted to hear you enjoy your stay with us and we very much appreciate your loyalty to our hotel. I'm so sorry about the electrical issue, but I'm happy to hear the staff was able to work through that for you. Hope to see you again real soon!

Although right on the highway, I didn't hear any car noise. Great pool, sufficient breakfast. Very clean room with good chargers/tv etc. Great parking close to the rooms and the laundry facilities allowed us to wash our dirty road trip clothes.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Some of our guests are concerned about our distance from the highway for noise, but as you mentioned, for most there is no issue with traffic noise. We do have many rooms that are a good distance from the highway if that is a problem, and we're happy to accommodate those requests. And thanks for mentioning some of those amenities that made your stay an enjoyable one.

This Best Western is an older hotel with large, quiet, comfortable rooms located in north Redmond. Shari's Restaurant and Burger King are right next door. Hotel is off 97 but easy access with stoplights. Full breakfast. I was able to check in early.

We have stayed here several times before. Always a good experience. Now with added elevator and upgrades it is excellent. Breakfast is one of the best in the chain. Gina, working the breakfast, was especially noted as an outstanding employee. The suite was great and will now be our standard room. Great location with easy access. While here we enjoyed the Mi Cielo Mexican restaurant. A small place with friendly, excellent service and food. The seafood enchilada was the best I've had.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the great review on Trip Advisor! We're glad that you enjoyed your stay and that the suite worked so well for you and your family. We have found an excellent breakfast staff that does do an outstanding job! We also have many really good restaurants in town. We hope that you will come and visit us again!

Very nice motel centrally located with easy access from major highway. Nice breakfast bar and clean rooms make this a location to consider when in central Oregon. Will stay again when needing lodging in that area.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We are very pleased to read this. Thank you for taking your time to mention our hotel and our amenities. We do have a lot to offer and are lucky to be located in such a convenient area. We are glad that you will be staying with us again, we hope you become one of our many frequent customers!

I really enjoyed the location of this room, very convenient, easy to find and plenty of parking. We pulled up right at 3:00 pm, just at the start of check-in. I walked up to the counter and gave my name to the friendly woman at the front desk and someone behind her informed me that no rooms are ready - in not the friendliest of ways, just not very professional and I could tell the woman helping me was a little irked. Turns out my room was all ready for me. Just added a bit of unnecessary tension. We stayed in room 202, a double queen suite. I would certainly recommend. It is very spacious and well appointed for a simple stay. The beds are comfortable, though a bit hard. The breakfast was great and always well stocked. Our main issue with this stay was the lack of attention to detail in the cleaning. There was a fingernail in the carpet next to the bed, a mouse dropping in the bathroom, splatters of something all over the bathroom floor, a black stain on the sheets, and the tv remotes were filthy, even though being placed in a 'clean remote' sleeve. One or two of these things would not have bothered me at all, but with so many issues in one room, it just made me a little uncomfortable and not able to feel at home here. As far as hotel stays go, this was not the worst but certainly not the best either. I have no doubt that these issues would have been resolved if we had brought them up with staff, as they were more than helpful, we just didn't have time. I would definitely stay here again in hopes that this was just a fluke, as most reviewers have only great things to say. Unfortunately, my experience was just not the best.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
First and foremost, thank you for taking the time out of your busy schedule to write a review regarding your stay at our hotel. Upon reading through your comments it is very clear that we fell below our normal standards. We take a lot of pride in our service, quality and cleanliness, so it's disappointing when we discover we've come up short. Please accept our apologies for the problems you experienced during your stay, and please know that they have been addressed. Thank you for your business and we hope we will see you again in the future so that we can provide you with a superior experience.

I have stayed at the Rama Best Western before and then and this visit found it comfortable, clean, and the staff competent and professional. The woman who checked us in warned us in advance of the planned overnight change of the wi-fi password and unfortunately wrote down the 2nd password incorrectly and it took some time the next day to resolve connecting. Breakfast was the typical for Best Western.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I'm glad to hear you enjoyed your stay with us again, and thank you for your repeat business. We sure appreciate you leaving such a wonderful review and hope to see you again real soon.

We booked this room while we are travelling to Crater Lake. We have 2 boys (5 & 1 year old), we requested for the crib and they provide us with the playpen type. It is really easy to set up. The bed sheet is wrinkle and thought they can do a better job. The room color is red and kind of dull. The breakfast is included and it is nice. Overall it is nice place to stop by.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your experience regarding your recent stay at our hotel. The feedback is helpful for other guests in their decision making on where to stay, and it's great for us to see where we can make improvements--like tightening up those sheets! Thank you for choosing us for your lodging needs, and I hope your time at Crater Lake as well as the rest of your trip was enjoyable.

My husband and I planned a very last minute getaway to central Oregon and when researching which hotel and city to stay at BW Rama Inn in Redmond was almost half as much as another hotel 20 minutes away. We found this hotel an easy drive from Sisters, OR (where we spent the afternoon walking around the town) and close to Smith Rock where we were planning on hiking the following day. Rocio was extremely helpful at checkin and even cheerfully changed our room when we requested to be on the other side of the hotel. There is not much to the location (right next-door to a Burger King) but the value of the room was good, the bedroom was above par and the bed was very comfortable. The bathroom was very small, only having enough room for one person at a time, and was in need of a redo. The hairdryer was the best hotel hairdryer that I have ever used. I only marked this as a 4star as the bathroom needed some updates (door was water damaged and area around the shower was worn).

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the kind review. I'm glad to hear you had such a wonderful time with us and that Rocio added to the enjoyment of your stay. Thanks so much for sharing your experience. We appreciate it very much, as do others who read these reviews. It's very helpful.

Very friendly helpful staff, makes you feel welcome. Traveling for work room was clean, quiet and had internet service. Good breakfast served starting at 6 am lots of options which is nice as I'm on a restrictive diet.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your recent stay with us. I'm glad our staff was friendly and helpful and everything was to your satisfaction. Thanks for sharing that!

Average. Costs more than it's worth. Old motel that's gotten a facelift. Breakfast is a good feature. Not cool enough to be retro; not remodeled enough to feel new. Indoor pool and jacuzzi add interest but not class. If the price was lower it would all make sense. It's Just .... Meh.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience. My apologies that your stay was a disappointing one, but I'm sure others appreciate your honest opinion. We are still working on more "facelifting", by the way, always striving to make improvements where we can.

requested a hanicapped room with king bed and roll in shower. Got there to find it unavailable and was given a overcrowded room with two queens, making it very difficult to deal with a wheel chair, a Hoyer Lift, and a shower chair. Amy, staff, did her best to make it work for us, but it was way over-priced and far from ideal.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience. My sincere apologies with the mix-up with the roll-in shower. We do only have one room with a roll-in shower, unfortunately, but several handicap rooms with standard bathtubs with grab bars. Those rooms do have much more space for wheelchair access, as compared to the standard two queen room you received. We always strive to exceed our guests expectations, so I'm sorry we let you down. I hope you'll allow us another opportunity to serve your lodging needs.

Stayed at hotel for three nights for a business trip. Staff service was quick and efficient, always with a smile. Internet was fast and flawless. Rooms were clean and updated. Bed was comfortable. Breakfast was good, with multiple food choices. Location of hotel is next to highway and a fast food restaurant, so noise with window open was considerable. A/C worked very well. Pool and Fitness Center were very good as well.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for choosing our hotel for your recent stay in the area. I'm glad our staff was made such a positive impression and everything was to your satisfaction. It was our pleasure to serve you.

We stayed here for my Husband's grandfather's funeral in Madras. It was only a 25-30 min drive to Madras, so not bad at all. The location of this hotel was wonderful! It was located to many restaurants and stores for convenience. The breakfast was wonderful! They had everything you could think of! The rooms and hotel were very nice as it had just been remodeled. It was nice that there were easy stairs to use to the 2nd floor so that we didn't always have to depend on the elevator. I didn't care for the beds too much, but my husband didn't mind them. I was also sick with a cold, so I could have been more sensitive to that. The staff was very friendly and the rooms were pretty quiet especially considering that we were right by many other rooms just off the stairs. AC worked great and it was nice and convenient having the fridge and microwave. I also really appreciated how they had round the clock tea, coffee and hot chocolate. Being sick, I took advantage of the hot tea often. I'd stay here again! :)

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your review and for choosing our hotel. We appreciate your positive feedback about our hotel, the breakfast, and the great location. We hope the next time you are in the area you choose to stay with us again, and hopefully when you're feeling a little better.

This Best Western was a little more expensive than most BW in the Northwest, but a bargain for the Bend, Oregon region. The room was large and clean, and the beds were comfortable. The breakfast was the best by far that we experienced on a two week trip in the northwest.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for giving us a perfect rating and for taking the time to write a review. We are very delighted that you enjoyed our hotel and the breakfast options. We look forward to seeing you again!

For my money, this hotel was about as close to perfection as you can get for what I look for. If I could give it 6 stars, I would. Very friendly, helpful staff - checked us in early (and out late!). A room that ticks all the boxes - comfortable bed, fridge, microwave, iron, hair dryer, coffee maker, and a quiet HVAC unit that can run its fan continuously. Slept very well here. Great breakfast – wide choice of high quality food and fruit, including berries, and starts early (6 a.m.).

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to comment on your recent stay, it means so much to us. We are so happy to hear that you enjoyed your stay with us. We all take a lot of pride in our hotel and it is reassuring to hear such positive praise. I will pass this on to the rest of the crew. Have a wonderful day and we hope to see you back soon.

Well trained staff at desk, housekeepers, and breakfast servers. Excellent stay. Comfortable bed. Outside traffic wasn't heard at all. Easy to find, near restaurants and shopping. Would stay there again if I were attending the Sisters Outdoor Quilt Show. What a great time there! Many guests stayed at the Best Western in Redmond. Good to compare travel and quilt show ideas and observations! If you haven't gone to Sisters for the Outdoor Quilt Show, go! 1,300 quilts are hung outside the businesses on the 2nd Saturday of July. What a great place to take pictures.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the kind review on TripAdvisor. I was thrilled to read your review and happy that you were so pleased with your stay. I will pass on the kind comments about our staff and service. The Sisters Quilt show is always a great draw to the area and a wonderful event every July. I'm glad you enjoyed yourself.

We've stayed here quiet a few times and have watched the property improve with each stay. They now have a elevator so no more taking the stairs. Property is a nice one, quick access to gas, restaurants and grocery store. Rooms are nice, clean and comfortable. Breakfast is decent with enough choces for everybody. It's our go to place when we're in the Redmond area. Only problem we encountered was a loud clangy AC unit in room 201. AC worked but loud so we just used the fan alone which was quiet and kept the room a decent temperature.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I am happy to hear you found the stay to your liking. We will certainly look into the issue with the AC you mentioned and have that repaired right away. We appreciate you pointing out the improvements we've made. In addition to the elevator, we've recently added a new and larger fitness center, we've installed new wallpaper and artwork in our hallways and public restrooms, new paint and sidewalks outside, and a larger patio for our pool. And, we're not done yet, so stay tuned!

Was ok. Beds seemed older. Was clean. The breakfast was really good. They seemed to care about keeping it stocked well. Had eggs with bacon and potatoes. Lot of fruit and nuts with fresh fruit. Was a little high prices for what we got but it wasn't bad.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking a moment to share your experience. These reviews really help other guests to make an informed decision on where to stay, and people appreciate an honest opinion. For our part, we're committed to making your stay as enjoyable as possible. Thank you for your business and we look forward to seeing you again.

I love this place!!!! I frequent this Best Western because I am never disappointed in the quality of service and room. I highly recommend this motel. Great location!!!!! Friendly and helpful staff. Awesome breakfast with a wide variety of choices. A nice choice of activities close by. Close to resteraunts, movie theater, banks,and grocery stores.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for such a nice review! We're so pleased that you always enjoy your time with us, and we appreciate you mentioning some of the great things that set us apart, like the quality of our rooms, our staff, our breakfast and our convenient location.

Enjoyed the stay at this Best Western in Redmond. Hotel prices were a little cheaper than the hotels in Bend which is only 15 minutes away. There are some nice walking areas in town and the hotel staff was very helpful in showing where they are on a map. One word of advice is that the second Saturday in July is the Sisters Quilt show and hotel prices in Sisters, Bend and Redmond go up quite a bit because of the traffic. The quilt show is very nice, but if you are not interested in quilts do not go during that weekend/

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thanks for taking the time to share about the recent stay you had at our hotel. We are so glad to learn you enjoyed your stay with us, and we appreciate you pointing out to others who may read your review some of the benefits of staying with us, like the rates and convenience of our location. Hope to see you again soon!

At the hotels/motels in Redmond were booked. In the area was a rodeo, and several graduation ceremonies. That could be bad news for travelers as staff get "slammed" maximum capacity. Not to fear, Best Western, Rama Inn is here ! All was well, and the breakfast exceeded our expectations. If Gina is there to keep the breakfast items stocked she'll be sure you find the best breakfast Rama can provide.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We sure appreciate the high praise, and are pleased to hear you enjoyed our hotel and our morning breakfast. Thank you so much for the wonderful recommendation!

Not bad but not good either. Room was nice size for price. Housekeeping needs some attention. The carpet in the hallways were dirty the 5 days we were there. New carpet but they need to be vacuumed daily. The breakfast needs more attention. They would run out of different items all the time and you would need to ask to get it replenished. They kept a lady there to monitor but unless you asked forget it. One day they closed down the Breakfast at 9:50am, ten minutes before the scheduled 10:00am and people were still coming in. And they did not replenish anything just before that as the lady told us she was letting it run out so she could close it down. Not very professional. I found the room to be clean and spacious. The help they had there was friendly but only went thru the motions. Everyone was very nice and friendly. But did just the minimum. I would not stay at this hotel again and would give it a two star but the room was nice. The day we checked out, we had no WiFi. Only hotel I ever had this happen. I wanted to get on the internet before we left but no, as the access code would not work. I think this is very cheap on their part. I suppose I could have gone to the front desk and they could have allowed me,but why should I have to ask? You could hear the TV's in the rooms as you walked down the hallway. So not that quiet but it was not loud Thank goodness. We were not next to the ice machine and grateful for that.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We take a lot of pride in our customer service and our hotel, so it's disappointing when we discover we've come up short. We do use these reviews, however, to make improvements where needed, and that's what we'll do here. I would like to clarify a couple of things mentioned here, if I may. Our breakfast actually ends at 9:30am, not 10:00am, so the host may have just allowed an extra 20 minutes for guests to finish eating before beginning to remove the food items. As regards the WiFi, for security of our guests, the password is changed once per week and that was likely the reason it was not working that morning. I point this out not as an excuse but just as an FYI for others who may read this review and get the wrong impression. For all the other shortcomings mentioned here, we know we're not perfect, but we truly do want to correct deficiencies where needed, and we'll always try to do that so that we can get better like you say.

This hotel was clean, and the staff was great!! From checking in for 5 rooms to check out everything was smooth. Meal area was nice, stocked and fresh. It was nice to have microwave and fridge in all our rooms.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We appreciate the wonderful review and are happy to hear that you and your group were able to enjoyed the hotel, the staff, and the amenities of our property. We always strive to provide the best stay for our guests and we are happy to hear that you had this same experience.

The hotel was nice, clean and comfortable. The pool was very warm, which is the way we like it. The staff was helpful and friendly. Rocio checked us in and was very helpful and sweet. We would recommend this hotel on the customer service alone.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience regarding your recent stay at our hotel. I'm so glad you enjoyed your stay with us, and I'm happy to hear that our staff made such a positive impression on you. Please come back and see us again!

Very clean and courteous place to stay. Room was perfect size with the right amenities. The complimentary breakfast was with good size variety and tasted good. The staff was courteous and willing to assist with a smile.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We are happy to hear how pleased you were with your recent stay with us. Thank you for choosing to stay with us and we look forward to seeing you the next time travel brings you through the Redmond area.

I made reservation the day before the trip - the "new girl" mistakenly made the reservation for month of August. DOUBLE CHECK to be sure the "new girl" doesn't mess up your reservation dates! Pleasant stay when I finally got a room!!!!

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I am glad that you enjoyed your stay with us despite the hiccup with your reservation. By the way, that "new girl" is becoming less new each day and she's confident that reservation mess ups are a thing of the past for her. Try us again, you'll see!

I very much like staying here when I'm in the area. The many new restaurants in Redmond make this a excellent spot. Bend is close, Eagle Crest is right up the road. Juniper and the Greens at Redmond is also close. With the Brick House and Diego's, Downtown Redmond, and Madaline's Diego's sister restaurant on 97, there are plenty of food options. Great Staff, easy access off 97. It's my go to in central Oregon.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking a few moments out of your day to provide us with such a nice review regarding your recent experience at our hotel, and for pointing out what a convenient location we have, close to all our beautiful area has to offer. Hope to see you again real soon!

we had a good stay over night ,rom was neat and clean quit ,very good breakfast was very good ,we will stay at best western in the feauture ,wonder service helpful in order to find our way around town

I stay here frequently for time off from my 24/7 job. I chose this motel over all others offered in this area. I have stayed in a few cheaper ones but, you definately get what you pay for. I love this place and highly recommend it!!! From friendly staff to excellent rooms!!! Always an awesome experience!!! God Bless this place!!

This property was a pleasant stop after a long hot day of driving. The check-in procedure was friendly and quickly done. The room was clean and, on this hot day, already cool. Many motels these days leave the HVAC turned off until the guest arrives. That means in the winter the room is cold and on a hot summer day, it is hot. That was not the case with this property. The motel is in the process of refurbishing its facilities. Apparently, some rooms are completed and others are not. Our room was obviously not recently refurbished. Although clean and neat, it showed quite a bit of wear. When making our reservation for a room in this motel on the Internet, there was no difference in the rate quoted for refurbished vs. non-refurbished rooms. That is to be expected with Internet registration, however, it seems that it would have been a good business practice for the check-in process to offer a reduced rate for rooms that had not been refurbished. This was not done and, since this is a Best Western "Plus" property the room rate was a bit high for a room showing considerable wear and tear. The biggest annoyance was in the process of locating the facility. The instructions provided are accurate, but the lack of signage at critical points in the approach to the property was very frustrating. First, this property does not display the standard logo--blue background with yellow "Best Western" printing. Instead, the sign on the property is on a beige background. Secondly, when approaching from the north on Highway 97, there is no sign on that highway to announce the approach to the property. The instructions provided do indicate a right turn on Odem Meadow Rd., but the next turn onto SW 17th Pl. is very hard to find. SW 17th Pl. looks like an entry to a shopping center, so we missed it completely. After a number of false turns and finally going back to the intersection of Hwy. 97 and Odem Meadow Rd. we finally spotted the Best Western building and managed to navigate to the facility. The breakfast offered the next morning was the most complete I've seen in any motel recently. The dining room was large and well appointed.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your experience regarding your recent stay with us. I'm glad to hear you enjoyed your stay with us, even though we may have been challenging to find. Please allow me to clear up one of your comments regarding refurbishing of the hotel. We have been recently doing work on the public areas, such as new wallpaper & artwork in the hallways, new wall tile in the lobby and breakfast room, and resealing of the parking lot. The guest rooms are all currently appointed the same. In the near future, we will be repainting all the rooms and doing new tile in the bathrooms. Sometime after that, we will be looking at new furniture and new beds. Oh, and one other thing! That beige colored sign is the new design for Best Western Plus properties. Soon, you'll be seeing them everywhere!

We thought the breakfast was excellent and one of the best we've had at a Best Western Plus stay. The room was fine. The heating/air conditioning was very efficient. There were two phones in the room, and only one worked. The bedside phone was inoperable. The receptionist that we reported this to was not concerned and said we had another phone on the desk. Another receptionist wrote down the problem to get fixed when we left.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience of our hotel. I'm glad to hear you enjoyed our breakfast; it's something that we're constantly trying to perfect. Please know that I have addressed the issue with the first receptionist not showing the proper concern for the problem with your room, and thank you for bringing that to our attention.

Memorial Day weekend so everything was booked and we paid 175.00 which was pricey but other similar hotel were from 200-300. Was very happy with the room clean up to date, flat screen, fridge and microwave. Fast food and restaraunt within walking distance. No problem with parking spaces. Needed to wash my sons uniform, laundry room clean. Had one washing machine and dryer 1.50 to use. It was available and very clean. Free breakfast and it was great. Hostess was very nice and alvailable if you needed anything. They had bacon,sausages, scrambled eggs, cheese omelette, pancake and waffle maker, potatoes, yogurt cereal bagels bananas , pastries. Even gluten free foods. It was a busy weekend and plenty of room to sit and not overly crowded. Front desk when we arrived at 11 was not friendly nor helpful. We went back at 2 and new front desk and they were very friendly and helpful. Downside the jacuzzi was not working .

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for all the feedback. It's valuable to us and to other guests, and I sure appreciate your time in doing so. We hope to see you again in the future.

I've been all around the world and stayed in motels and 5 Star Hotels. The Best Western Rama in Redmond, Oregon is a gem. Rooms are tastefully decorated. The parking lot and grounds are immaculate. Everything works(!) as in A/C, high-speed internet wi-fi and all amenities. The complimentary breakfast is great quality buffet including scrambled eggs, sausages, omelettes, waffles, juices, coffees, cereals . . . it's huge! But the best part is the staff. They are friendly and professional and honestly, they were super kind to my elderly mother. I love this hotel. It's not a motel, it's a full on lovely hotel. I will never stay anyplace else when I visit Central Oregon. Five Stars! Thank you.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you so much for all the wonderful comments! We are all delighted to hear that you had such a positive experience during your recent stay with us, and we appreciate you sharing that on TripAdvisor.

Excellent location in central Redmond, Or. Service is excellent and the bed was very comfortable. Good quality breakfast and they provided extra coffee for my room at my request. We only stay at Best Western and have earned enough points to get nights free.

This was a nice place to stay would stay again but when full service is not available ( hot tub out of service ) a reduced charge should be offered. Staff were pleasant , liked the road condition info. offered on tv in cafeteria

After checking in the clerk offered to tape my receipt to my door or I could come back and pick it up, I told her she could tape it to the door. By the next morning there still was not a receipt on the door so I went to the desk and asked for it, the clerk who was different, her name was Amy, told me they didn't do that sort of thing... then said nothing, I asked if I could get my receipt and she was very rude and printed it for me and read it before she handed it to me, I told her how much it should be and she told me she was just checking to see why there was a one cent charge and just handed it to me, very poor customer service on her part. She must be who checked us in when we stayed here I believe three yrs ago. The room seemed clean but my daughter who cleans for a living noticed the door knobs and faucets hadn't been wiped down, I would not have noticed that myself.

Lobby and common areas were great but the actual rooms were in very poor condition. The need to be gutted and fixed up. The staff was good and professional but the rooms do not come up the Best Western Plus standards, in my opinion.

We have stayed at the Best Western Plus Rama Inn many times over the past 5 years. Each time, we have had an excellent stay. The staff is very helpful, the rooms are clean, and the breakfast has many options to choose from. Over the years since we started staying here, they have added an elevator, expanded the breakfast choices, and kept up with all the maintenance things that a hotel requires. The outside has been painted, and the lobby and rooms themselves have been updated with new furniture and carpet. We highly recommend this Best Western to those wishing to stay in the Redmond/Bend area. Keep in mind there are no Best Westerns in Bend itself. Redmond is only 15-20 minutes from Bend and Sisters, as well.

I had a great experience while staying the week at the Best Western Rama. Very professional and friendly staff. There was an incident the first night I was checking in and the lady dealt with it in a very professional manner. Will definitely stay there again if need to stay at a hotel. Would for sure recommend staying at this one.

I try to stay at the Best Western Rama when I am out of town because I know I can get excellent service and accommodations at a competitive price. The friendly Service, excellent breakfast, fast internet, and pool facilities make it worth the stay.

Clean rooms, convenient location and a very friendly, helpful staff. My stay was very enjoyable. They have a nice indoor pool and hot tub and offered a very nice continental breakfast every morning. Their internet was high speed and I had no problems logging on or staying logged on. The hotels location is nice, you are in walking distance of a fast food restaurant or a cafe.

At $125 for a queen, we felt that the room was a little pricey...maybe we're just not good shoppers or maybe Redmond is a more expensive area. However, the room was comfortable and the breakfast was quite generous. Interestingly, when we asked the night staff what made it a Best Western Plus, we were told that the elevator made it a "Plus."

The new paint scheme made it a bit hard for us to locate the hotel at first. Very centrally located off Highway. Nice room and ammenities. Decent breakfast. Great parking lot (we had a trailer). Pool was well used (not us - too many folks). Fitness center was enough. Water is next rooms was very loud when first turning on, then quited some.

We have stayed at this hotel many times, and it never disappoints us. Front desk Rocio, was awesome, Very friendly, helpful and accommodating!!! We were able to get a junior suite, which was very nice and roomy. Truly wish that you would get back the YAM brand yogurt.....best yogurt ever!! We will be back in the near future.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the perfect rating and for all your kind words about our hotel and staff. I'm so pleased to hear your experiences with us have been so positive. Hmmm...Yam yogurt. Now, where did we buy that?

I've stayed at this property several times. It is always clean, well-run, and very comfortable with pleasant and helpful staff. Location is great - very near the Expo Center (but nothing is that far in Redmond!) The bed was very comfortable and the room was spacious. I didn't use most of the amenities (pool, hot tub or fitness center) so I can't comment on those. Breakfast was great! Lots of choices and great toppings for oatmeal and waffles, plus eggs, bacon, cereal, yogurt, breads, and pastries. I appreciate knowing that there is a nice place to stay when I'm in Bend/Redmond.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Your kind words are very much appreciated, and I'm very pleased to hear that you enjoyed your stay with us. We strive to deliver a great guest experience and it is always a pleasure to hear that we've achieved that. Thank you very much for taking the time to review us on tripadvisor.

I've stayed at the BW Rama Inn in Redmond three times so far this year. Although it is right on Hwy 97 it is surprisingly quiet. The rooms are a nice size,are nicely finished and are really clean. Internet works really well. The beds are really comfortable and I have had a solid sleep each time I have stayed there. The breakfast has more variety than most and is of good quality, although the eggs were a little rubbery this time! Good coffee. The staff is friendly and helpful. I will definitely be back.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your business, and we appreciate your loyalty. Relating your experiences is very valuable to us to show us what we're doing right and where we need to improve (no more rubbery eggs has been duly noted). It's also very helpful to potential guests in their decision making process. So, again, thank you for sharing.

An air-conditioned van would have been better as a shuttle than a cramped taxi that didn't have enough room for my luggage and those who I was traveling with. I was traveling with two other associates and only one taxi was called to shuttle us and all of our luggage to the airport.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
On behalf of the staff, I would like to apologize for the inconvenience you encountered with the taxi outfit, and I'm so sorry it negatively impacted your stay with us. Your feedback is very valuable, however, as it allows us to point out that, although we don't have a shuttle, we do offer to cover the taxi charges to and from the airport. And also, we can request more than one vehicle if need be. We're happy to do that.

This is a very clean, updated hotel with friendly, helpful staff. The only problem that we had was with the bed! It was very hard and seemed to be in need of replacement. The breakfast was very good. The gym was good as well.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to post this review regarding your recent stay with us. I'm so sorry the bed ruined an almost great stay. But this is useful feedback, because by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. So, thank you again for that. We hope to see you again the next time you're in our area.

I highly recommend this facility. It was very clean and the gal who checked me in was extremely friendly and helpful. As a woman travelling alone for business, I felt very comfortable here and very secure. They have a very nice breakfast that opens at 6:00 a.m. which worked out good for me so I could grab a bite before getting to my very early meeting.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to provide us feedback regarding your recent stay with us. I'm glad to hear you had such a pleasant stay, and thank you for the recommendation to others. We appreciate your business and look forward to your return!

I was really comfortable and satisfied with the value, location and cleanliness of the room (237), however there were two issues that reared their heads. One was that fact that the internet kept going to foreign websites like Russian and German Google. The other issue was that there was no table in the room to set things on. I had to use my second bed. Bummer because paperwork, pizza....everything had to be set there. The staff was very friendly and helpful. I will be going back soon and highly recommend that you stay here if in town.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for taking the time to post this review of your stay with us, and I'm glad to hear your stay was mostly positive. I apologize for the two issues. The Internet one in particular is one I've never heard. Please be assured that I will follow up with our provider to see what might have caused this and to resolve this problem.

This location was in the area I wanted to be and I was preferring to stay at a Best Western. I like the combination of quality and price. A plus with this location was the above average quality of the breakfast that comes with the room. I didn't take the opportunity to use the Wi-Fi, Fitness Center, nor Pool, though saw the Pool in use and it looked very nice.

bwredmond_gm, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to comment on your stay here at the Best Western Plus Rama Inn. I'm glad to hear that your stay with us was a good one. Hopefully, next time you're here you'll have opportunity to try some of the other amenities you mentioned.

i recommend this motel. it was clean, quiet and the staff where great! who could ask for anything else. i would also suggest you try there waffles for breakfast they where great! so i have to lengthen this to 200

I have stayed at the property several times for business and pleasure. The staff is always helpful, polite, and kind. They have been great every time. The property is located right on off Hwy 97 and there are several fast food and good places to eat within a few miles.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for sharing your impression of our hotel. I'm very happy to hear that your experiences here have been so positive.

I cannot say enough good things about the comfort level and cleanliness of this hotel. Great breakfast items, vast majority of goodies. They even have fresh berries for your cereal toppings. Great coffee too. Very comfortable bed and lots of plush pillows. Clean workout room with good machines.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We really appreciate the time that you took to fill out a Trip Advisor survey. It's good to hear you enjoyed your stay and felt comfortable in our beds. We strive in making each guest feel welcomed and hope that they have a wonderful experience. We really appreciate your nice comments about our breakfast and we're glad that you liked our work out room. We hope if you're ever in our area again, that you will consider staying with us as we know you have many choices to choose from. Have a wonderful weekend!

My travel buddy said Best Western is always clean and their breakfast is the best. So true. Great advice. Left refreshed and full at 0800 and didn't have to eat again until dinner time. Spacious bath, clean pool and spa.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I'm glad to hear you enjoyed your stay with us. Best Western is known for their cleanliness and we do our best to live up to that. Thank you for the nice comments.

Very nice hotel, lots of amenities. Full breakfast, clean room, and swimming pool and exercise room. The only reason I did not give five stars was due to the condition of the pool and spa. I thought both could have been cleaner, but it could have been due to many guests using it that evening.

krystie y, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to post your comments on Trip Advisor. We have the biggest breakfast in town with bacon, sausage, Greek yogurt, yogurt, fruit, mixed fruit, cereal, a variety of breads, are just a few of the items. We do have a very nice exercise room as well. We have been very busy with sports teams, you might have been staying with us when we had a team with us. If you're ever in the area again, we hope that you will stay with us again. Have a great day!

During our stay at this establishment a lead assistant and a manger handled themselves extremely poorly. They were involved in a conflict which lead to very disappointed children and adults. The management needs to be retrained in customer service and not yell and have attitude with guest. They truly do not know how to run a business and should be reprimanded for their outrageous behavior. We did not even get an apology for staff behavior and the inconvenience that the hotel management caused numerous guest.Once confronted the management even lied to our family, then tried to cover her lie because she knew she was 100% wrong!! Not all staff conducted themselves in this way morning kitchen staff that helped in the breakfast area were very helpful,polite and kind. However even the morning manager was rude and condescending. We come to this hotel every year and book around 5-10 rooms. We will never stay with with Establishment again. I want them to apologize to everyone who has had to be inconvenienced by this staff. This type of poor management reflects Best Western as a whole, and needs to be addressed immediately!

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
We take a lot of pride in providing a high level of guest service, but matters of safety and security are of primary importance to our hotel, our staff, and our guests. Situations which demonstrate careless behavior, particularly when it may jeopardize the welfare of another guest and/or it involves alcohol, must be addressed. Whenever dealing with violations of conduct, we try to do so in as professional manner as possible.

We had a great stay at this hotel. The staff were so friendly and did everything they could to make us comfortable. The pool was warm in spite of the freezing temperatures. The room was clean, furniture comfortable. The breakfast was very good - there was a nice variety of the usual cereal/ waffle/ scrambled egg/ breakfast meat items, and individually wrapped Tillamook cheese, vanilla Greek yogurt, and even an oatmeal bar with lots of toppings. I would highly recommend this hotel.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
I'm happy to hear you had a great stay with us, and that the staff made such an impression. Thank you very much for the feedback about your room, the pool and breakfast. Your recommendation is very much appreciated.

I really love this motel. It is close to the theater, Bi-mart, Shari's Restaurant and several other stores. It is always clean and the staff is very friendly. They also have a wonderful breakfast. If you have a chance, stay here.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for your review and for pointed out one thing that is great about our location. It really is very conveniently located to so many things. That's a real plus, and I'm glad to hear that it adds to the enjoyment of your stays with us.

Everything was as expected. Very nice breakfast. Pillows were too big. Staff was pleasant and helpful. I would recommend this location and I would stay here again in the future. I would bring my own pillow though.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the review of our hotel, and for the nice recommendation. I'm happy you enjoyed your stay. Now, I'm off to the pillow store. See you next time!

I needed a hotel for one night, called to book it while enroute to it. The receptionist took the reservation over the phone pretty quickly with no issue. When I got there my room was ready and clean. Included hotel breakfast was great. Overall, the room, breakfast and staff were great.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thanks for the review on Tripadvisor and for sharing your thoughts on the quality of your stay. Hope to see you again the next time you find yourself in our area.

Great Hotel, friendly staff. Too much chlorine in the pool but helpful staff working on it. Rooms are very clean as well as the entire building. Great breakfast!! Very nice large pool and hot tub. I plan on coming back whenever I come to visit the family I have nearby.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience of your recent stay at our hotel. I'm so sorry about the issue with the pool. I'm glad it didn't take away too much from an enjoyable stay, and that you'll be coming back to stay with us again in the future.

The room and breakfast was very good but the walls are thin so we kept hearing doors opening and closing. And walking in the hallway. I live in the country so that maybe why I noticed it so much. Otherwise the staff was very friendly and professional and the room and bathroom very clean and nice.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for taking the time to share your experience at our hotel.

We had driven about 9 1/2 hrs on this day and was ready to settle in for the night. We made out choice of this Best Western through reviews on Tripadvisor. We were not disappointed. We were here for one night only to meet up with long time friends. This hotel was clean, comfortable and close to shopping centers and restaurants. If we visit this area again we would stay here. The staff was so helpful at checkout to inquire of our destination and then shared with us a wonderful scenic by-pass that we might want to take. She not only told us about it but printed out a map, and called to make sure road was open for the day. This by-pass was one of the prettiest drives we had during our whole trip ! Their customer service here is great !

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you very much for sharing your experience at our hotel. Great to hear our staff was helpful and contributed to an enjoyable stay.

Our first here. The service staff is very friendly and talkative! The rooms and property are nice and getting better as they are renovating the property. The breakfast is great and not overcrowded. The fitness is actually decent with a good weight machine. The location is ok and right off of Highway 97. We would stay here again! This will be a 5 once renovations are complete!

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Our first here. The service staff is very friendly and talkative! The rooms and property are nice and getting better as they are renovating the property. The breakfast is great and not overcrowded. The fitness is actually decent with a good weight machine. The location is ok and right off of Highway 97. We would stay here again! This will be a 5 once renovations are complete! Thank you for passing along all that great feedback. I'm glad your first stay here was an enjoyable one and we sure appreciate your business.

Good place, comfortable, clean. Friendly staff. Restaurants close by, close to airport, free shuttle even at 5AM. Safe area close to shopping and downtown Redmond. Will stay there the next time I am in the area.

bwredmond_gm, General Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for sharing your experience. We'll see you next time!

We only stay here when in Redmond, which is 3 or 4 times a year. The staff is always friendly. They have a breakfast with a good selection of food. Our other favorite thing about them is their location. Within walking distance is a 24 hour restaurant, a Burger King, a Bi-mart, and a grocery store. The pool is a good size and the hot tub is always hot. The beds are comfortable and actual queens, unlike some of the other hotels we've stayed at that only have doubles. They give you plenty of pillows and the blankets are warm. I also like the fact that they have microwaves and fridges in every room. The only complaint I ever have is the amount of outlets in the room. There's only 3 or 4 accessible.

It is a lovely hotel, nicely situated and easy to get to. The Hotel is clean, nicely decorated and the staff are friendly and helpful, They have and in door pool and spa. They offer a delicious and full breakfast with a generous array of items to choose. We had a comfortable nights sleep in a clean room. We plan to return to this same hotel on our way back home. This is a very nice place to stay.

I can't say enough about how much better this motel is than other so-called motels we've stayed at. Everything is top notch. The staff, the rooms, the service, the quality of the fixtures and amenities. And it doesn't cost any more than some of the flea bag motels. Get a suite for a few dollars more if you can afford it. It has a bar sink, two flat screen TVs, two areas. The towels are 100% ring spun cotton. The rooms don't smell. They are quiet.

krystie y, Manager at BEST WESTERN PLUS Rama Inn, responded to this review
Thank you for the great posting! We have been working hard on our renovation for the past year and a half. and it's nice to hear great comments form our guests. We know there are many places to chose from and hope that in the future if you are in the area that you come back and stay with us! Have a wonderful day!!

I must say that this by far had the best breakfast we have ever experienced. Very clean rooms and very helpful staff! My husband and I travel all over the world - we always stay in Best Western hotels. This has become my favorite!

My daughter had to be in Redmond on business and asked me to make the trip with her. We were very pleased with our stay here. Everything was very clean and well-supplied; the beds were great! Staff was friendly and efficient. I brought some paperwork to do while she was in her meeting all day. I was glad to see the room had a desk by the window with a comfortable desk chair. Perfect for what I needed and they let me use the room for an extra hour. Then I was able to move across the street to Shari's Restaurant for lunch and finish my work before I explored the town. The facilities were very nice, but lacked one important thing for us. The only electric outlets by the bed were on the side walls on the opposite side of the beds from the center night stand where our CPAP machines had to sit. There were also few outlets for recharging electronic devices... which did need to be recharged after we took advantage of the free wifi. We would gladly stay here again but will plan to bring some extension cords.

good budget hotel for family - one of the better ones - nice clean pool/spa with warm clear water - good location for shopping and restaurants if you need them... oh yeah, the room was very quiet. The only noise we heard from outside was when we opened the window for fresh air

All around great place to stay. Very comfortable and convenient. Great for business of pleasure. Beds are comfortable and breakfast was good. I would recommend this Best Western to anyone. I enjoy clean rooms, great hospitality and a good breakfast and here you get all of that and more.

We were with the Deer Widows golf tournament. Several of us stayed at this hotel. We were very impressed with the accommodations and the extensive breakfast choices. Also, the staff was very attentive and courteous. I would definitely recommend this hotel.

If we were given a room away from the street noise, I'd rate this hotel to a very good level. Unfortunately, the room we stayed took our enthusiasm. When we checked in, it seemed the front desk lady was not in a good mood; she didn't care for her guests (me and my husband). However, when we checked out, the front desk agent was kind.

We stayed here twice on our vacation. Great hotel. Breakfast the best one of all. I don't do muffins, waffles, biscuits or gravy. This hotel had Greek yogurt and actual fresh fruit! Strawberries, blueberries, blackberries and raspberries! Plus seeds and nuts and dried fruits. For me was terrific and a reason enough to return. The pool was great, the people awesome. Recommended for sure

The best Best Western we have ever stayed at in any state. The people are very nice & helpful. The breakfast is wonderful, and it's right off the main highway which make it nice to get right on & off. This is a very quite motel, we didn't hear a thing. We will stay at this Best Western the next time we're in town & will tell our friends about it also.

My husband and I chose to stay in Redmond to break up our trip to the coast. The staff was courteous, friendly and efficient. The room was very nice and clean and equipped with the essential toiletries and microwave and refrigerator. There is not one thing that I can think of that they could have improved to make our stay more comfortable.