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Best Western Plus Hotel Heritage Inn Rancho Cucamonga/Ontario, Rancho Cucamonga

4.5/5  - basé sur 539 notations.
8179 Spruce Avenue, 91730-3818, Rancho Cucamonga, United States - See map

Discover the best in lodging at this Rancho Cucamonga hotel -- offering complimentary breakfast, parking and shuttle. The highest building with Mountain View that is really energetic in the day time and very romantic at night. The Best Western Plus Heritage Inn Rancho Cucamonga/Ontario is centrally located right in the heart of Rancho Cucamonga. Enjoy your vacation or business to this area. home to historic Route 66, wine tasting, artistic tours, historic tours, golfing, upscale dining at fancy restaurants and shopping at famous fashion designer retailers and over hundreds of miles of outdoor sports activities. NASCAR® races at the Auto Club Speedway (five miles away) is another thrilling attraction that must be seen. Guests look for many other area attractions including: Victoria Gardens, Ontario Mills, Empire Lakes Golf Course, Rancho Cucamonga Quakes, Bass Pro® Shops Outdoor World, Joseph Filippi Winery and Vineyards, AMC Victoria Gardens and Ontario Mills. Victoria Gardens has more than 100 fashion and specialty stores. Apple store can be found at this location. The Ontario International Airport (ONT) is just four miles from the hotel. A complimentary shuttle service is also available to hotel guests. Free high-speed Internet access, microwave, refrigerator and cable television are available in each comfortably appointed room. A complimentary full breakfast is available each morning from 6:00 AM until 10:00 AM. Additional hotel amenities include an exercise facility complete with a 37-inch Plasma TV for your entertainment while working out. Meeting and banquet facilities are available for your business function, family party or your organization events. For superior guest service and a central location in Rancho Cucamonga, make a reservation today at the Best Western Plus Heritage Inn Rancho Cucamonga/Ontario!

Best Western Plus

Hotel Heritage Inn Rancho Cucamonga/Ontario

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 540 guest reviews
NOTE ISSUED
Excellent
308
Very Good
164
Average
40
Poor
16
Terrible
12
REFER TO NOTICE
Business Business
148
Couples Couples
102
Family Family
190
Friends getaway Friends getaway
27
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Love this Hotel!"

5
11/07/2018

Decided to fly into Ontario Airport to go to Universal Studios and stay in Rancho Cucamonga because we love the Best Western. The price is unbelievable for a one bedroom suite. The family can stay up and watch TV, while I go to bed without being disturbed by the light or noise. Just love it!

"Another memorable stay"

5
08/07/2018

Stayed here with the family this time for some r and r. They gave me a room with a view of the mountains as requested at time of booking. My family enjoyed the complimentary breakfast. Happy to find out too that there are new restaurants a stones throw away from the hotel. We had our first dinner at Habit Burger, the wife's favorite. Front desk and the rest of the staff made me feel at home as always. Kudos to Enrique by the way who helped resolved my free night mix up. Don't mean to sound racist or anything but from what I heard the hotel's management has addressed my issue a couple of years ago about unruly and ill mannered Chinese guests. Still a little disappointed though that the hotel hasn't provided a heavy duty weighing scale for us to check on luggage weight prior to going to the airport. Made this request a couple of years back. With my family in tow this time and them giving a thumbs up to this hotel, I'll make sure I'll stay here again in my future trips to Rancho Cucamonga.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your FANTASTIC review! We are very happy you and your family had a great stay with us! I will look into a heavy duty portable scale for the future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 9094661111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great Management!"

5
05/07/2018

I am very happy to be a Best Western Diamond Member. The hotel comes through on its promises for upgraded rooms. I love the mountain view from my favorite rooms. This hotel has stable and excellent management. It feels great to treated as a returning friend at check in, to even be greeted by name. I am always happy to take the free shuttle from the hotel to airport and back when needed. Of all the BWs and other hotels that have breakfast included, this one is my favorite with cantaloupe and watermelon in separate bins. The coffee is also delicious with provided half and half. Other creamers are available. My only hesitation in writing this review is being able to get a room and upgrade at this hotel due to how busy they are always. Great location for restaurants and shopping.

"Great Stay"

5
16/05/2018

Stayed at this hotel over 15 times in the last year. Rooms are always clean and comfortable. If there was ever a maintenance problem, staff are quick to correct. I can trust my stay will be always be peaceful quite.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AMAZING review! Thank you very much for your loyalty. We greatly appreciate your business! On your next leisure trip to the hotel please contact me personally for a free upgrade to a suite! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great Hotel"

5
16/05/2018

Great Hotel, will stay again. And will ensure I stay at Best Western(s) as much as possible. This place is exactly what I am looking for in a hotel. This hotel exceeded my expectations in way I was not expecting it to.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AWESOME review! We are very happy to hear we are exactly what you are looking for! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Comfortable and Peaceful"

5
15/05/2018

Very Comfortable rooms. The bedding is very nice inckuding the pillows. Close to shopping and fast food, there are restaurants close also. This is a clean and comfortable hotel with a great staff. I recommend this property without reservation.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AWESOME review! We are very fortunate to have so many amenities very close by. I am happy to hear you enjoyed your accommodations and our friendly staff! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Sad but true... this is NOT Best of the Best Westerns"

2
14/05/2018

Right from the start, check in was difficult. The front desk was extremely hard to understand and we had to have her repeat everything she said at least twice. The 2nd elevator was out of service so we always waited a minimum of 3-5 minutes for elevator. Our room door did not shut correctly, we were forced to

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"A trip to Ca"

5
10/05/2018

Thanks for a good stay. It was a long time since I had been back to Ca. The visit was brief but very enjoyable and rewarding. We were able to meet new friends and family we have not seen in years. Thanks for having a great place to stay. Keith

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your wonderful review! Making new friends and great memories makes a trip successful! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"The place to stay"

4
23/04/2018

The is a very good place to stay the staff are very friendly and the hotel has just about any thing you can need. The internet seem to be faster than other hotels we have stayed at. If you have a problem the staff will be all over it.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"EXCEPTIONAL"

5
09/04/2018

This BW is by far the best one that I have stayed in. The rooms were clean and comfortable. The continental breakfast was top notch for a hotel. There were many choices and the staff was always refilling and keeping everything clean. The staff was friendly and very helpful.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your FANTASTIC review! We are very happy to hear you enjoyed your accommodations and our friendly staff! Thank you for the wonderful compliments! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great Place"

5
09/04/2018

This place was great! Quit, comfy and good service. I will be back if traveling to Ontario. The rooms where clean, the bed was so comfortable, the lady that cleaned our room was super nice and very helpful. Thank you too all the staff there.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AWESOME review! Thank you for the outstanding compliment! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Same again - great place to stay"

5
02/04/2018

We had another family and friends reunion at Ranch BW. Great place to stay, clean rooms, helpful staff and free breakfast, what more could you ask for. I think this would be the 3rd or 4th time we have been here and we will be back given the opportunity .

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the OUTSTANDING review! We are very happy to have you back again! We always appreciate your wonderful compliments! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Very nice"

5
01/04/2018

We have stayed here here a few times and will definitely be staying here again. The rooms are large, clean and the beds are comfortable. The complimentary breakfast is also very nice, as well as the staff. I highly recommend this hotel.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your wonderful review! We are very happy you enjoyed your accommodations and our friendly staff! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"2018 Stay At Best Western Rancho"

5
26/03/2018

I've stayed at this motel over 200 nights in the last 3 years. The staff is pleasant and helpful. This motel was recently renovated so everything is up to date and there is plenty of parking. Its a good location with several restaurants within walking distance (which I like). Its one of the last remaining hotels that provides a free newspaper in the lobby! My only improvement would be an expanded TV channel selection as they offer very few choices currently. I will be staying here again!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the AWESOME review! Your business is very important to us and we value your feedback. Thank you for all the fantastic compliments. I will convey your suggestion to the ownership right away. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Excellent stay"

5
20/03/2018

We stayed for two nights while attending a NASCAR race in Fontana. The hotel couldn't have been better. Will definitely stay there again when/if we visit there again. The staff was professional and courteous. Room was quiet and very comfortable. The breakfast was decent but ran out of tables due to a rush time. Many good restaurants very close to the hotel. Several were within walking distance.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AWESOME review! We are very happy you enjoyed your accommodations and our friendly staff! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great location, fine place"

4
10/03/2018

We stayed here for one night, chose it to avoid driving through rush hour LA on our way out of town to Flagstaff. That part worked out great. Our room was clean, comfortable and quiet and the breakfast was fine.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind review! Your business is very important to us and we value your feedback. We are very happy the location worked out well for you. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Feels like home"

5
12/02/2018

We stayed in this hotel while attending the big car show end of January and were very happy. Rooms are nice, breakfast was plentiful ... Will stay here again in 2020. I don't know what else to say, most BW hotels are great and never have I had an issue... Trip advisor wants 200 words...

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind review! We are very happy to hear you enjoyed your stay with us! We strive to provide a comfortable and clean hotel at a good value. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"BW in Rancho Cucamonga"

4
11/02/2018

We have stayed here several times over the past 5 years and the staff is very nice. Breakfast is very good with many choices. Rooms are clean. You do not hear road noise and can easily walk to other eating establishments nearby for lunch or dinner . It's our first choice

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"bremerton visitor"

4
09/01/2018

My overall stay was very good. However the pillows were lumpy the bed to soft. and once again another vending machine out of order. The staff is mostly friendly, I do appreciate all of the upgrades. The last few times I have visited on the weekend nights around 10 pm or so lots of men hanging outside the lobby drinking and making noise.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind review! It is great to see you back again! We are very happy you have enjoyed the upgrades. I apologize the vending machine has not been replaced yet. I have contacted the appropriate person at a higher level to replace the vending machine. We have hosted two separate funerals in the past two weeks that may have been congregating in the lobby area. We are very sorry for the families loss. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Excellent"

5
08/01/2018

Great Stay experience and enjoyed the breakfast!!! It was close to shopping centers and the airport! I would recommend this site to my family and friends! I would also choose this site again and again!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We always strive to put forth our best efforts to accommodate great guests such as yourself! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Not Coming Back"

1
04/01/2018

Here is my experience. I needed a hotel that night. I had chosen BW as well as a could it had chosen another one. The front personnel didn't give me a better rate. Dropped my credit card in a hole had a hard time pull it out (Now there were two people trying) I even mention I have my BW rewarded card. I ended it paying $360 per two nights.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. During sold out nights our available rooms are very few. It appears the only rooms available at the time you inquired about a room were suites, which are always at a higher price. We did ensure you received your Best Western Rewards discount. We apologize our representative accidentally dropped your credit card. I am glad to hear that your credit card was retrieved. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Excellent value"

5
01/01/2018

The quaint hotel has excellent presentation upon arrival. The lobby smelled amazing, which heightened the impact of the Christmas decor. Breakfast was a giant step above continental and was an awesome addition. Rooms are decorated nicely although the hallways could benefit from a bit of a makeover. Excellent value!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the remarkable review! I am very pleased to hear you thoroughly enjoyed your stay with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Separate by equal"

1
29/12/2017

This is a fantastic property. All amenities you need for a great stay. Front staff awesome. Rooms clean n fresh due to great housekeeper. But. Yes there a but. If you have a cooperate rate. Then you don't get the free upgrades as a diamond select member. But you still get the points. Only the 2nd hotel in 15 years not to honor this. Still had a great stay. Just a honest opinion.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Upgrades are granted depending on availability. It is difficult to execute on an expected sold out night. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"An unseasonably warm December night without air"

3
18/12/2017

Checked into the Heritage Inn after an afternoon of Christmas shopping and dinner at Victoria Gardens to have a romantic evening with my wife. This weekend was unusual in that Southern Califrnia was experiencing high heat. At some point in the evening we determined that the HVAC was not working. As late as it was we decided to put up with the warm room. Never did cool down. Found out on checkout Sunday that the whole hotel had the same experience as they were having HVAC issues for the last couple of days. We were up from San Diego (90 minutes away), and checking in around 8 pm. We would have driven home if we had known this. HVAC, water, Hot Water, working Toilets, Electricity are really basic services in a hotel (we should really include Tv and internet, I suppose.) They should have notified guests in advance or at least at check-in. They did offered a 10% refund.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for the unexpected A/C issue. We are very sorry you were not notified in advance. The HVAC technician was still working on the unit when you arrived at 8pm. Unfortunately this unexpected issue could not be repaired that evening. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Super Clean"

5
15/12/2017

This hotel was very clean and well stocked in our room. We did not have to ask for any extra towels or other amenities. The location was great, near plenty of shopping centers and the Ontario Airport.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy to hear you enjoyed our friendly staff and location! Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please send our best to you and your loved ones! I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Trip to see kids"

5
09/12/2017

This is an excellent hotel, the place is clean, rooms are large, coffee in lobby 24-7, breakfast included and it is over the top for a "free breakfast". IF we return to that area this is the ONLY place we will consider. Staff were efficient and friendly, check in easy, computer to print boarding passes, everything was better than expected!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your AWESOME review! I am very happy we were able to WOW you with our hotel and staff! We cant wait for you to come back. Please contact me directly for your next reservation and I would be happy to give you a free upgrade. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Bang for your buck"

5
05/12/2017

My wife and I love the Best Western brand. The price is always right and the rooms are luxurious , spacious and clean. The staff is always courteous and they go out of their way to Safety ,cleanliness , luxury , and courtesy is what we look for. Best Western ALWAYS hit the mark. Thanks guys.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
WOW! Thank you for the superb review! We are extremely happy to hear how satisfied you are with Best Western! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. Your loyalty to Best western is greatly appreciated! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Average"

3
01/12/2017

Nothing "bad" about it. It's very average. Clean and comfortable. The staff is a bit disconnected. The breakfast is nothing to write home about, but if you are hungry and on the run, you could do worse. If you just need a place to crash for a night or two, it's fine.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"awesome"

5
01/12/2017

bilingual Spanish. I have noticed that the breakfast service was totally awesome. The family was so happy to be at this hotel. one of the main reasons that we like environment was because the stores where around the corner. I totally recommend the service and the area for stay.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We are very happy your family enjoyed the great customer service and the location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Another good experience at a BW"

5
26/11/2017

When travelling, we try to stay at a Best Western whenever possible. Always a good experience and if it's a Best Western Plus, the breakfasts are always top notch. Cleanliness of these hotels is consistently good.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! Thank you again for taking the time to complete the survey. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Good Location, Good Value"

4
13/11/2017

I have been staying at this facility for over 20 years and it has been well maintained and upgraded over the years. No Ontario airport noise and surrounded by eateries within walking distance. It's across the street from a large regional shopping area. Easy access to Freeways but not close enough to hear them. Thumbs up!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! We are very fortunate to have such a convenient location. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Excellent value"

5
03/11/2017

The Bestwestern Rancho Cucamonga is located just a few minutes drive from Ontario airport, easy access to the freeways. I stayed there for a week, nice, clean, well maintained property, and the staff, particularly working in the breakfast area work tirelessly to make your stay trouble free. I felt totally secure staying at this property and highly recommend it. Excellent wifi speed, and every request I had was handled perfectly. When staying in this part of the Los Angeles area, this is no other choice that can compare. Looking forward to my next trouble free stay.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We are very happy you had an enjoyable stay at our hotel! I will be sure to congratulate the breakfast staff on a job well done! Thank you for choosing us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Rancho Cucamonga Hotel"

5
30/10/2017

Excellent hotel in a great location. Close to Ontario airport and lots of shopping and restaurants, lots within walking distance. Staff was friendly and professional. Rooms were clean and large. Good lighting in bathroom.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We are very fortunate to have so many amenities very close by. I am happy to hear you enjoyed your accommodations and our friendly staff! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"peaceful"

4
24/10/2017

This hotel provided a comfortable and peaceful way for us to celebrate our 44th anniversary.We wanted to find a great bargain and a place that provided a good breakfast so that we can have a BIG celebration next year for our 45th, and Best Western Heritage Inn met our requirements.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Teresa Hibbs, Thank you for your kind review! Happy 44th anniversary!! We are honored that you chose our hotel to celebrate your 44th! I am very happy to hear you found the hotel to be a great value! We will be here for you on your next anniversary! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Outstanding hotel!"

5
23/10/2017

I stayed here while visiting my son who lives in Ontario. The location was perfect with lots of shopping and restaurants close by. The hotel was so clean; public areas were spotless as well as my room. The bathroom was one of the cleanest I have ever seen. The room was large and the bed comfortable. Breakfast was always fresh and replenished. The coffee was very high quality unlike lots of other hotels. Entire staff was excellent. I can't say enough nice things about my stay!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Teresa Hibbs, Thank you for the wonderful review! We are honored to be your home away from home when visiting your son! We are very sorry you had to leave. We will be here for you on your next trip! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Would not stay here again"

2
13/10/2017

I was looking forward staying at this hotel after reading reviews. I was greatly disappointed. They first wanted to give me a room with no window. After i strongly protested they gave me a different room on the third floor. The whole hotel has a musty smell. I found ants in the bathroom. I had checked in late that evening and wanted to get something to drink from the soda machine on my floor. There were several guys hanging in the hallway staring at me and making me feel as a woman very uncomfortable. I asked the desk person if they controlled who could go to the upper levels since the elevator is somewhat hidden from the front desk. I was just shrugged off. As a single travelling female I never felt so uncomfortable with a hotel. I had booked 3 nights but left after the first night. There needs to be more oversight and control in this hotel. Try to do something about the pests and the weird smell in the hotel.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am bit confused about your review because every single room has windows. I would like to evaluate your reservation but this review does not list the name the reservation was booked under. Please contact me personally at your convenience so I have an opportunity to correct any misunderstanding. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"A real bargain in SW California"

5
08/10/2017

This lovely hotel is in the perfect location for visiting Claremont McKenna College. It is also convenient for touring the Los Angeles area including the Rancho Botanical Gardens, Mt. Baldy, the Nixon and Reagan Presidential Libraries, Griffith Observatory and the Tar Pits. A 10 minute drive to airport car rentals is a big plus. Several nice restaurants are within walking distance. Our room was large and quiet.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the outstanding review! We are very happy you took advantage of the local attractions in our area! Our location makes it easy to find a nice restaurant, shopping and many local activities. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"no staff assistance!"

2
03/10/2017

now, i selected this establishment BASED on my EXCELLENT experience at their lawndale location. now the grounds where very nice, well kept, many many sitting locations throughout. working vending machines, quiet location. the rooms "to me" wheren't very roomy. the tv's where small-that what i'm use too within a room. the staff wasn't very helpful and there was NO WIFI or @ least on the date of my stay there. when the issue was brought to staff attention-there was no resolution/resolve. i got no work done. the bed WAS NOT COMFORTABLE @ all. won't be returning!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great value"

5
03/10/2017

This hotel was easy to find, check in was fast, staff was very friendly and accommodating and full breakfast every morning was great! The room and common areas were clean and comfortable and the shower had good pressure and steady temperature. (My biggest pet peeve is a crappy shower.) I will definitely stay here again when visiting family.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! I am glad to hear you enjoyed your accommodations and our friendly staff! We are also very happy the shower pressure was good and steady. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Good"

4
03/10/2017

The rooms are good sized and clean. The beds are comfortable. They offer a typical hot breakfast, along with traditional continental breakast items. It is conveniently located near restaurants, shopping and the Ontario airport.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We are very happy you enjoyed your accommodations and our convenient location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Not a plus"

3
30/09/2017

Hotel smells of cigarette smoke. Pool is not heated and jaquizzi is not clean. Lacking essential bathroom amenities. On the plus side, the room was clean (except for the air) and the bed was comfortable

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a free upgrade to a suite to use towards a future stay at our property. When you're ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"A great value in CA"

5
29/09/2017

This hotel was very close to the business I needed to conduct, but also priced right, so I really liked the value that I received. There was nothing outstanding in the breakfast offerings, but that really was the only shortcoming I noticed. The room was clean and comfortable, and staff was very helpful. I would stay at this property again.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! We are very happy to hear you enjoyed your stay with us and found a good value! We take pride in our friendly and accommodating staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"This is the best Best Western I've stayed at."

5
27/09/2017

Phenomenal service, access to LA fitness across the street for workouts, great and strong WiFi signal, located near plenty of restaurants and business. Will stay here again.Can't say enough good things about this place!

"Great!"

5
20/09/2017

Very great staff. Very great stay. Very great breakfast. Very great experience. I would recommend this location for your stay. It was very clean and very peaceful. I would definitely stay here again soon.

"Very poor internet speed."

2
14/09/2017

Speed was consistently below 1.5 Mbps when wifi was even connectable. Also, the cable tv channel selection is only 36 channels. I talked with the desk and the excuse was that many guests must be using the wifi. What a surprise! I thought the point of a hotel is to have many guests. Fix the wifi and cable and it will be a good hotel.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for taking the time to complete a review! On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are very sorry the internet was an issue during your stay. We have contacted our IT department to look further into the matter. We greatly appreciate your suggestions. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please send our best to you and your loved ones! If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Rancho Visit"

4
08/09/2017

This property is well maintained and the staff is very helpful and friendly. The location is perfect and shopping and restaurants are within walking distance. The public areas are nicely decorated and welcoming. Our room was clean and comfortable. We'll definately stay at this property again.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the superb review! We are very happy you enjoyed your accommodations and our friendly staff! We are very fortunate to have so many amenities very close by. Your business is very important to us and we value your feedback. It appears there may have been an issue with your room. We would love to hear any details you are willing to share with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"nice and quiet place to stay."

5
04/09/2017

good experience and near restaurants. and near shopping, churches, hospitals, and employees are very helpful and friendly. you can have coffee all day long and quality coffee too. breakfast is served 4 hrs. in the morning.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy you enjoyed the coffee and breakfast! We are very fortunate to have so many amenities very close by. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Happy stay"

4
30/08/2017

It was nice had the wife and kids stop in the kids went for a swim at the pool we had a nice time as they just stopped in as they headed home from the beach and we had some diner in the area they all had fun

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the kind review! I am very happy to hear everyone had a great time! Great times with family is one of Best Western's core values. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your family! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great place with affordable prices"

5
28/08/2017

Great hotel. Stayed on business last week. Lots of choices to eat around here. I would recommend this hotel......Staff was very helpful. Close to mountains and other attractions. Bed was comfortable and rooms were clean. I did not try the breakfast since I left too early for work.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We are very happy to hear that you enjoyed your accommodations and our friendly staff! We are very fortunate to have so many amenities very close by. I hope you get to try the breakfast on your next visit. We do offer a grab n go bag at the front desk for those early risers!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Wonderful experience!"

4
21/08/2017

I stayed at this property 3 nights while attending a conference and I found the staff to be very friendly and helpful! The room was clean and spacious, the breakfast was plentiful! Thank you for such a positive experience..Great hotel,

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the kind review! I am very happy you had a positive experience at our hotel. We strive to provide great customer service with a clean and comfortable room. I am very happy to hear the staff was very helpful and friendly! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Good Stay"

5
19/08/2017

The hotel is conveniently located for my business. The check-in and check-out are fast, the hotel staff courteous and helpful and the bathroom is one of the cleanest hotel bathrooms I've ever been in.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! Thank you for the compliments! I am proud to hear that we have some of the cleanest bathrooms! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great Hotel and Staff!"

5
19/08/2017

High quality for a reasonable price. I like the coffee with half and half available. Good internet. Great room decor and comfort. I am a Platinum Member and use my points. Love the mountain view and lots of restaurants and shops in walking distance.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! That is a huge compliment from a Platinum member!! We were very happy to see you again Mrs. T...! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Stayed for 8 days"

4
15/08/2017

I stayed for 8 days before moving out of country. The room was a king bed sweet. It was like a one bedroom apartment. The room were clean and adequate. Breakfast was the same every morning but good and complimentary.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the kind review! We also love our spacious suites! I hope you were able to enjoy the jacuzzi bath tub. We thank you for booking an extended stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Best Western"

5
14/08/2017

Nice, clean, affordable hotel that includes a free breakfast. They could use more luggage carts and a safe in the rooms. It is Located in a quiet area near restaurants and shopping. The staff was nice, and friendly.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We are very happy you enjoyed your clean and comfortable accommodations! We greatly appreciate your suggestions and we take them under serious consideration. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"A Lovely Hotel"

5
14/08/2017

This hotel is close to Ontario Airport, close to restaurants and other services. The hotel is spotlessly clean and well kept. Beds were comfortable. Staff is friendly. It's close to Mount Baldy too. We were in town for a family wedding and it made a great place to stay. We would stay here again.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! We are very fortunate to have so many amenities very close by. We hope you had a great time at the wedding! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your family! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"awesome staff"

5
14/08/2017

the staff at this Hotel were very pleasant and caring. They were very patient with children. I would definitely stay at this hotel again. The breakfast was very good for a hotel breakfast. the parking lot area was light well.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy the staff was friendly and the breakfast was satisfying! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Best Place in Inland Empire"

5
13/08/2017

Always great price, great breakfast, excellent staff and comfortable beds. Great area to shop, get food, or run the neighborhood. I feel it is my business home away from home as my office is in Ontario

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! Thank you for being a loyal customer! It is always great to have you back. I am very happy you always enjoy your stay with us. We are honored to be your business home away from home! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Enjoyed out stay"

5
10/08/2017

The first night we stayed in a comfortable, clean, single king room. The second we moved into a King Suite room. The spacious room had an additional bedroom. This Suite was also very comfortable and made the stay great. Very clean!

"Jehovah's Witnesses Convention."

1
07/08/2017

A really nice place for the price. Staff was polite and helpful and room was comfy. It had an odd smell but I suspect it was new paint. Don't put any adults on the pull out couch tho. Get another bed.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are a bit confused on your rating. All areas were scored between a 4 and 5 but the overall was rated at a 1. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Rancho Cucamonga, CALIFORNIA"

5
31/07/2017

BW Plus with grreat amenties, professional staff, very clean and up dated property. Only unpleasant item was the hotels A/C was out. We opened the window and it took a couple of hours to cool the room. Otherwise very convenient and very nice property and staff.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! Please accept our sincere apologies for the air conditioner malfunction. We greatly appreciate your patience and understanding. We are happy you enjoyed your accommodations and our friendly staff. I would like to upgrade your room type on your next visit with us. Please call me at (909) 466-1111 and ask for Frank to process your next reservation. We look forward to your next visit! please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Very nice!"

5
28/07/2017

We have stayed here a couple of times, we love it. The rooms are nice, clean, with comfortable beds. The staff go above and beyond. One thing that seems to be a trend, the bed pillows are small, not a huge deal though. A nice continental breakfast is offered also.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review!! We are very happy you chose us again! I am very happy you enjoyed your accommodations and the friendly staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Very impressed! Best stay ever!"

5
24/07/2017

Previously I had a notion that Best Western hotels were below average. I was extremely impressed with the hotel and the cleanliness. It was better than I imagined or expected. The housekeeper in that floor did a great job, I didn't feel the need to change the sheets to my own. I always bring my own set of sheets and pillow cases and change them before I lay on the bed but this time the moment I walked in the room I could feel how clean it was and immediately jumped on the bed and fell asleep. The housekeeper that cleans that floor she be commended for her hard work! Also the breakfast was delicious! The breakfast attendants were really attentive. Even though there were a lot of people there for breakfast,the food was always full and the coffee was always full. Overall, the great front desk staff, the hard working housekeeper and the great breakfast attendants made our experience great! We didn't encounter any other staff, I guess there was no need but I'm sure if we did, they would be great too. You have a great team that works very hard. Next time we need a hotel anywhere we go, we will definitely look at Best Western.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! It is gives our staff and myself a great feeling when we are able to surprise our guests with outstanding service and accommodations! I have congratulated and acknowledged the housekeeping team, cafe team and the front desk team on a job well done! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Will from Seattle"

4
23/07/2017

I have stayed in BW many times in the past and they were OK, not great but not bad either. I would say it was about average. However, this BW+ in Rancho Cucamonga surprised me. The room was clean and roomy and everything in the room worked. Air conditioning works great, Wi-Fi signal was strong, and the most important of all, the bath room was clean and NO plugged up or slow drains. The only complaint that my wife made was that the hotel did not provide shower cap to the guest.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! We are very pleased we were able to exceed your expectations! I am happy to hear that everything functioned as expected. We do have free shower caps available and I would be more than happy to put one in your room on your next visit with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Rancho Cucamonga Best Western"

5
23/07/2017

This hotel was economical and very close to any stay I have had at a Hampton Inn. I stayed at the Hilton Garden Inn the night before and it was $70 more per night. The breakfast at the Hilton was made to order, but it cost $11 more per day. The Best Western exceeded my expectations for sure.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy you found value in our hotel! We strive to provide great service and clean rooms. I agree that it does not make sense to spend $81 extra for breakfast! It makes us proud that we exceeded your expectations! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please send our best to you and your loved ones! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great place to rest during a business trip"

4
14/07/2017

Stayed here for 2 days to attend a class. The location was excellent with lots of great food and shopping options near by. The gym is small but has good equipment. Staff was very helpful and best of all the room was very good sized with lots of room to spread out. The bed was comfortable and all was very clean. Nice in-room fridge and microwave. The breakfast had several nice choices, the eggs were just ok, but everything else was great. nice selection of fruit, oatmeal and breads, waffles etc. Great coffee. 5th floor room was very quiet.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review!! We are very happy to hear you enjoyed your accommodations and the helpful staff! I would like to offer you a free pass to LA Fitness across the street on your next visit. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great location and hotel"

4
13/07/2017

Great location and hotel for value price. It was our central hub to go to several spots in LA on both sides. Plenty of options in the area to go car Ferrari racing, go karting or fly in a wind tunnel. We enjoyed our stay and will return.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the kind review! We are very happy you enjoyed the location and value of your accommodations. We are very fortunate to have so many amenities very close by. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"REFRESH, RECHARGE"

5
12/07/2017

My stay at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario is exceptional. From check in to check out and everything in between dealing with every worker was positive. This created a total client focused atmosphere. The pillows and linens were extremely soft and luxurious to the touch and conducive to a sweet sleep. Although I live locally I make BW a consistent part of my life experience; I am always refreshed and ready to power through the daily rigors of the hustle and bustle of life. As a creative person, my productivity is increased following my stay. The staff is hospitable and this creates a warm, welcoming ambiance. Thank you Best Western, I'm extremely grateful for the efforts of every staff person in making my stay so refreshing.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the outstanding review!! This review was very impressive and well written. I have taken the liberty of posting your message for all of our staff to see! It is always great to see you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Beautiful BW close to Los Angeles"

5
08/07/2017

This is by far one of the nicest Best Western hotels in the U.S., and we've stayed in close to 100 during our travels! Good value and good location if you need to be near Los Angeles but not in the heart of the city!!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for phenomenal review! Your review is a HUGE compliment! We are very happy you enjoyed your accommodations, the friendly staff and the location! I would be honored to book your next reservation with an upgrade personally! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Recommend stay.."

5
01/07/2017

Business park location safe area. Breakfast includes buffett style with both hot and cold (eggs, sausage, beacon, oatmeal, waffles and more). Linens clean, a/c cool, near restaurants and shopping strips.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the outstanding review! I am very happy to hear you enjoyed the location and the breakfast buffet. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great hotel"

5
28/06/2017

Very clean and comfortable. Every member of the staff that we encountered were very courteous and professional. The breakfast made this a great value. We will definitely return. The breakfast makes this a great value!

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! Your business is very important to us and we value your feedback. I am very happy to hear you enjoyed he breakfast buffet and the friendly staff! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Quiet and great location"

4
27/06/2017

Our stays are always great here. There are now even more great places to dine across the street from the hotel. The location couldn't be better. The airport is only 3 miles away, our doctors office is less than a mile. Courthouse if you are into that is just a few blocks away along with the Police department and there is a hospital across the street too.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind review! Your business is very important to us and we value your feedback. I hope you had a chance to try some of the new restaurants across the street. We love the freshly made tortillas at Casa Rio! We are very fortunate to have such a convenient location. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Nice hotel"

4
23/06/2017

The lobby is very plain, but overall the hotel is quite nice. The lady that services the breakfast room is very friendly and keeps all the food well stocked. The hotel seemed full, but I never heard a sound from any other room.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind review! Your business is very important to us and we value your feedback. WE are very happy you enjoyed the breakfast buffet and te=he friendly staff! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Quite and Enjoyable Stay"

5
20/06/2017

When ever I am in town I stay here. I am originally from Rancho Cucamonga, so I do know the area, and this hotel is quite and very clean, staff are wonderful. Restaurants are near by, some are walking distances. Victoria Gardens is about 10 miles down the road.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very honored to be your go to place when visiting the area! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Great room"

4
06/06/2017

Clean comfortable room. The bed was just right. The shower was great. An actual shower instead of those water - saver nozzles. Breakfast was standard but tasty. Scrambled eggs, bacon, potatoes, muffins, yogurt and cereal. I walked to dinner, so I'll add that the location was good too. Close to shopping and major highways.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy to hear you enjoyed your accommodations with satisfying shower facilities! Thank you for your compliments on our breakfast buffet. We are very fortunate to have so many amenities very close by. We hope to see you again on your next visit to the area. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Great Place to Stay but SKIP the free breakfast"

4
06/06/2017

We have stayed at this property several times and find it to be a great option. Located close to lots of shops and restaurants. The hotel is clean and bright and the rooms are nice The staff is very friendly. Only downside is the complimentary breakfast. We stayed for 3 nights and after the first breakfast at the hotel we opted to pay to eat elsewhere. The hot items are barely edible. Stay here, but skip breakfast.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the kind review! We are very happy to hear you enjoyed your accommodations and our friendly staff. We are very fortunate to have so many amenities very close by. We apologize you did not enjoy the breakfast buffet. We will continue to make improvements. We hope to see you again on your next visit to the area. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Outstanding bargain for the traveler."

5
04/06/2017

Having a 6:20 am international flight from Ontario Airport can be a problem if you have to drive 1 hour plus to get there, fortunately this clean and modern Best Western Plus offers the perfect remedy. We booked this room thru ParkSleepFly.com so we could avoid getting up at 2am to make our flight for Cancun. And what a bargain this is. For less than $125 we got a clean, well appointed, comfortable and modern room for the night PLUS free transportation to and from the airport and FREE parking for the entire week we were away on vacation. All of the representatives there, behind the desk and van drivers were exceptionally polite and helpful. They got us to the airport on time with no stress and, with a simple phone call upon our return, picked us up and delivered us to our car that was parked securely at their facility. This experience was definitely an extreme bargain and something I would highly recommend when traveling from Ontario Airport.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the superb review! It was a pleasure meeting and speaking with you and your wife. I am very happy you had a great vacation in Cancun. We strive to provide a good value with comfortable accommodations. Your feedback on the service you received is of great value to us. I thank you and your wife for choosing us! Please send my best to you and your family! Sincerely, Frank Fales Operations Manager

"Good stay"

4
01/06/2017

Good value the breakfast was my favorite it had everything and especially because it was available till 10 am The bed was comfortable and the fridge was a good size the wing chair in room was also a good addition

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind review! We are very happy to hear you had a great stay with us! We really appreciate your compliments on our breakfast buffet. We strive to provide a clean and comfortable room with great customer service. We hope to see you again soon. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"This BW service was the best"

5
25/05/2017

All employees are helpful and the manager was so informative about the rewards program... I really like to go back here in my future plans... Very quiet and so comfy place to stay and wifi is good . Also breakfast was delish.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
WOW! Thank you for the great review! It was a pleasure meeting you! I am so happy you joined our rewards program. I am glad to hear you had a wonderful stay with us. We hope to see you again soon! Please send our best to you and your loved ones! Sincerely, Frank Fales Operation Manager

"Very Nice Best Western"

5
23/05/2017

This is a nice hotel in a good neighborhood. It is clean, well kept, has better-than-average amenities, and a very professional, nice, staff. The rooms are contemporary modern and exceptionally clean and comfortable. The Continental Breakfast is good, and a bit above average, although the room is cramped and too small. The pool area is nice, but the water was too cold. It needs to be heated. Overall, we rate this Best Western as a good one and wise choice.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We are very happy you enjoyed your accommodations. We strive to provide great customer service with a clean and comfortable room. I would be happy to make your next reservation personally in order to possibly upgrade you to a larger room. We hope to see you again soon. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager (909)466-1111

"One night getaway "

5
05/05/2017

I'm spending the night here. I had to leave my apartment for the night. I was only able to get one night. It's fine with me. I signed up for the rewards program. I was able to get a ADA shower. It's most important thing I need when traveling.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! I hope that your one night get away was comfortable and relaxing! Your business is very important to us and we value your feedback. Thank you for signing up for our rewards program. We hope to see you again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Funeral stay"

4
05/05/2017

The hotel location was about 5-10 from the services of the funeral we were going to. The location was great and very close to a nice shopping mall.. Hotel location is in a very clean and safe location, I would stay there again.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the kind review! We are very sorry for your loss. I am happy the location and the surrounding amenities close and convenient. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon under better circumstances. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Good value"

5
04/05/2017

Hotel was located near where I was visiting relatives. Convenient location and good value. Clean room and comfortable bed. Breakfast was good. Just be aware outdoor pool is not heated. Hotel is located in a safe, suburban area.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the superb review! We are very pleased to hear that you enjoyed your accommodations! We are very fortunate to be in a safe area with many restaurants and stores to choose from. I am sorry we do not have a heated pool, but we will keep the spa nice and hot for you. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Non-existent Customer Service"

2
02/05/2017

the service I received from Alex upon check-in was pitiful to say the least. He really tried to make me pay for a room despite me presenting a confirmation number reflecting a guaranteed reservation using BWR points. Upon check out i had to once again confirm that I was not being charged for my room. Had I not done so, the morning clerk was totally unaware that I was using points to cover my stay and was ready to charge my credit card. Aside from this, the hotel proceeded to deduct 40,000 points from my BWR account as opposed to 20,000 despite me only staying 1 night. Awful experience all around.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Christopher Solano-Chavez, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are very sorry for the confusion with your reservation. I have ensured your 20,000 points were returned to your account. I will also be addressing this issue with Alex accordingly. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"Business/Pleasure Trip"

4
25/04/2017

Hotel staff very courteous, hotel clean and very spacious. Breakfast very good, location a plus easy access to freeways. The only problem I experienced was people partying on the pool area and voices travelled up the wall, at 2:00 A.M. Pool closes at 10:00 p.m. Manager didn't do anything to assist, i ended up going down so that I could sleep for my business travels.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We apologize for the guests that were in the pool area after hours. I am happy we were able to agree on a solution for your next visit with us. We are very pleased you did enjoy your accommodations and the friendly staff. We will see you in the next few weeks. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Excellent Stay, Very Clean!"

5
20/04/2017

My family and I were pleasantly surprised. Great Continental Breakfast. Clean Rooms. Quiet Area. Free Parking. Restaurants are at walking distance. Room had small refrigerator, microwave and coffee maker!! Coffee available all day by front desk. Kuddos to a sweet young lady at the front desk Diana. Sweet, Professional and Friendly.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We are very happy you and your family were pleasantly surprised with your accommodations! We are very fortunate to have so many amenities close by. I will definitely congratulate Diana on a job well done! Thank you for choosing us. We hope to see you again very soon. Please send our best to you and your family! Sincerely, Frank Fales Operation Manager

"Recruitment"

5
17/04/2017

Very Clean and excellent Hotel. Clean rooms. Great Staff. Great Breakfast and very professional stall in the eating room. Good area near shopping centers and Ontario. mills mall. Internet was slow but the rooms were great.

Frank F, Manager at Best Western Plus Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We strive to provide a clean and comfortable room with superior service. We are very fortunate to have so many amenities nearby. We hope to see you again very soon. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Excellent Personnel Lead to Excellent Stay"

5
16/04/2017

The front desk personnel are extremely helpful and friendly. Their knowledge of the area gave me many restaurant options for a post-game meal. The hotel itself is clean and very well maintained. The room provided me with a quiet and restful stay.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! We are very happy you enjoyed your trip to the game. I am glad the front desk were helpful in selecting one of the many restaurants close to the hotel. We strive to provide a clean and comfortable room with great service! We hope to see you again soon. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Best Western"

5
15/04/2017

I would definitely return for another stay at this Best Western Plus. The hotel staff are courteous and helpful and the hotel is located close to Ontario Mills Mall and great restaurants. I will definitely recommend the Best Western to my friends and family.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! We are very happy you had a great stay with us! We are very fortunate to have so many amenities at your finger tips. We are very appreciative for the recommendations to your friends and family! We hope to see you again soon. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Best Western Rancho Cucamonga"

5
10/04/2017

We've been staying at this location whenever we are in CA. It is usually a pleasant stay. We have rarely had any issues and when they do come up the staff is quick to solve any problem. The rooms are always clean and the beds are pretty comfortable. Breakfast could be a better experience if they had more space. My only complaint is the internet. Slow. Really slow. In-house computers need more maintenance but at least they are available. Other than that it's a pleasant stay every time we go.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! Thank you for your loyalty to our hotel when in California. I am very happy you are confident in us to solve any issues and provide you with a pleasant stay. I will address the breakfast space with the cafe team. Standard procedure is to open an overflow room for congested situations in the cafe. We are also updating the internet speed in the near future in order to enhance your online capabilities. We appreciate you bringing these items to our attention. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"awesome"

5
07/04/2017

I have been staying here because of my fire classes at the red helmet training center. the staff is always helpful and cheerful even at 3:30 in the morning. the rooms are always clean and so comfortable. I truly enjoy my stays here there kind of like a mini vacation even though I'm there for classes.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you the superb review!! We love working with our firefighter heroes that attend the Red Helmet training. I am very happy to hear that you enjoyed your stay with us. We really appreciate the wonderful feedback. We hope to see you again soon! Please send our best to you and your loved ones. Sincerely, Frank Fales Operations Manager

"Love the location and view of the mountain."

4
06/04/2017

Nice rooms. Great breakfast included. Quiet location in walking distance of shops. Complimentary gym access. Friendly, helpful staff. I left a package there and they kept it for a month when I returned.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Susan, Thank you for the kind review! It is always great to have you back at the hotel! I am so happy you took advantage of the free passes to LA Fitness across the street. We strive to provide superior service with a clean and comfortable room. I also have congratulated the staff members that assisted you during your stay. We hope to see you again very soon. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Traveling with NASCAR"

5
02/04/2017

I was extremely please with this hotel. The room was very comfortable and roomy. We loved having a refrigerator and microwave in our room. The staff was very friendly and helpful. We enjoyed the morning breakfast. Also loved the many choices of restaurants. We walked to Mimis where we had breakfast and dinner. Also Old Spaghetti House and Richies Dinner were a hits. Best of all the hotle was only 15 minutes for the Speedway. Stay here and enjoy.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the superb review! We are very happy you enjoyed your accommodations and the friendly staff. We are very fortunate to have so many amenities close by. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager

"Racing family holiday"

5
01/04/2017

Chose this property for its proximity to the Auto Club Speedway for Nascar race. Was only 10 minutes to the track in a safe area, close to the beautiful Victoria Gardens Mall, great restaurants. Quiet and comfortable rooms and great breakfast, helpful friendly staff.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! We are very fortunate to have so many amenities very close by. I am happy you enjoyed the accommodations and friendly staff! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager Best Western Plus Heritage Inn Rancho Cucamonga/Ontario

"You won't be disappointed"

5
27/11/2016

Plenty of parking and nice location plenty of restaurants with in walking distance motel is nice and quiet and beds r comfortable breakfast is always fresh eggs bacon sausage and ham a full breakfast u will let ke

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy your accommodations were comfortable and conveniently located. Thank you for the compliments on the breakfast buffet. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Just the ticket"

5
27/11/2016

You could almost "taste" the warm welcome by Joseph and Yvonne in Reception and that set the feeling for our entire stay. Our room was spacious, bed was most comfortable and bathroom facilities were very clean. Everything worked perfectly and yes ...a nice real bath to soak in after a long day's drive (not just a basic shower thing!). This conveniently sited hotel is just far enough off I-15 and main street for tranquility. Ample parking on site and a "Mimi's" restaurant next door (with other choices nearby) We would have had a magnificent view of the mountains from our room....except for that LA brown fog thing lurking over the area. Bottom line is a great hotel and easy on ya wallet. Nice One, Best Western!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
"WOW" Thank you for the incredible review!! We are flattered by the great comments from you. I will definitely congratulate Yvonne and Joseph on an excellent delivery! We are very happy you found our accommodations to be comfortable and convenient. I am sorry our weather prevented you from enjoying our majestic mountain view. We strive to provide a comfortable hotel at a great value. We hope to see you again very soon. Happy holidays! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Excellent Place to Stay"

5
17/11/2016

Our entire experience while staying at this location was wonderful. We definitely would recommend for any occasion. This location has everything from shopping to dining out within 10 minutes by car. You can even walk to some locations.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic review! We are very happy you enjoyed your stay with us! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Excellent hotel and quiet"

5
14/11/2016

I have stayed here for business several times and found it to be perfect for my one night business trips. The room is especially nice, very comfortable bed, updated, very nice bathroom, looks like new. the only negative is that the breakfast, which is included, is not great, but it works for me. The staff is very helpful.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the excellent review! We strive to provide superior customer service and comfortable accommodations. We are very happy you enjoyed your stay with us. We want to hear from you. What would make the breakfast more enticing for your next stay? Thank you for loyalty. We hope to see you very soon. PLease send our best to you and your loved ones! Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Zurvita Business trip"

5
11/11/2016

Had a great stay, enjoyed the room and breakfasts. I always feel at home staying at any Best western. I sleep well and so many pillows. The internet is always fast and easy to connect. I enjoyed the TV always a big TV love it.

"One night, more than standard"

4
09/11/2016

Had to spend the night in the area because of back-to-back medical appointments. Chose this location because of its proximity to appointments and its reputation for quality (visiting teams playing the local minor league baseball club frequent here). The front desk was quick and efficient; the lobby immaculate; the elevators slow but very clean; and the room was both comfortable and roomy. The bed was great; the television fine; and the appearance very strong.The only thing that prevents an excellent rating - the bathroom was extremely small and not designed for someone over 6-feet tall. It was clean and had plenty of towels. Didn't have time to check out the free breakfast, but it smelled enticing as I headed off to my early A.M. appointment. I recommend this location for both business and pleasure travel.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We hope everything was successful with your appointments. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Great price"

4
02/11/2016

This Best Western is a great value and located close to shopping, restaurants and freeways. The free breakfast is good, the common areas are clean and the mattresse was very comfortable. The staff was friendly.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are very happy you enjoyed your stay and found it to be a great value! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"A Light in the tunnel"

5
02/11/2016

After a difficult day driving from Phoenix to Huntington Beach and not being able to transfer our BW reservations to the place in Huntington Beach, we drove to Ontario and there stood this beautiful Best Western Plus. We were so relieved to have made it there and were promptly checked in, beautiful updated rooms and bathrooms, pleasant staff, good breakfast. I spoke with the manager in the morning and he found my BW awards account and gave me points. I would definitely stay there again.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy the trip was worth it! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Great Hotel!"

5
01/11/2016

We had a great time at the hotel. The staff was wonderful, friendly and helpful. The room was spacious for us 3 ladies- with 2 queen size beds. The beds were quite comfortable. The hotel had very nice amenities, including a complimentary breakfast with a lot of tasty choices, which the staff kept replenished. The hotel had a nice outdoor swimming pool and hot tub, as well as fitness room, and use of 2 computers. The hotel also has a complimentary airport shuttle to and from Ontario International Airport. Shopping and restaurants are within walking distance, as well as nice shopping areas (e.g., Victoria Gardens ) just a few miles away by car. Overall, we were well pleased with Best Western Plus Heritage Inn Rancho Cucamonga and would gladly stay there again.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for for the great review! We are very happy you enjoyed your stay. We are very fortunate to be so close to so many restaurants and shopping choices. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Good stay but no frills"

4
30/10/2016

I stayed at this Best Western while doing work in the area. The room itself was clean and the bed comfortable. I was a little disappointed with the plastic cups and barebones toiletries since most hotels have upgraded these but thats a minor detail. The breakfast was good and never had problems getting a table in the small room. My one major disappointment was the gym. There is only one treadmill and the elliptical was not connected to power so couldn't turn it on. They have an all-in-one weight machine but no free weights or mats to do stretches. Staff was very friendly and helpful.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We would like to offer you a free pass to LA Fitness across the street on your next stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"The bed was fine the pullout bed really horrible"

4
25/10/2016

The bed was fine the pullout was really horrible. Springs coming through really so unconformable. The front staff was great. The bathroom was old but clean. It was quiet even with a bus of tourists. Overall good except the pullout

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We apologize for the pull out mattress. We will research replacing the mattresses. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Great stay!"

5
10/10/2016

Happened upon this jewel at 1:00 a.m. about three months back. Checked in much earlier this time and stay every bit as good! Nice pool, staff, rooms and breakfast. Location is super for access to all of L.A. without being right in the mess.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are very happy you enjoyed your stay and the location! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Great visit"

5
01/10/2016

Great stay!! Staff was great. Free breakfast and wifi was a plus. Beds were super comfy! We didn't spend much time at the hotel but the beds and showers were a great thing to come back to after a long day of events. Staff was kind and helpful. Will definitely return if I return to that area.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"We keep coming back"

4
25/09/2016

We found this hotel several years ago and make it our "go-to" hotel at least 3 times a year. It is consistently clean and comfortable. The staff is always friendly and make you feel welcome. We were fortunate to be checked in by a lovely woman named Adrianna. She made our stay extra special with her welcoming hospitality and genuine care. It's so rare to have such great customer service.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are proud to be your "go to" hotel! I will congratulate Adrienne on a job well done! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Best place to stay away from home"

5
21/09/2016

This property has a welcoming feel to it. Very comfortable stay. Staff is very friendly and the rooms are very nice. From check in all the way until I had breakfast then checked out this place was awesome.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Thank you for the great review! Your business is very important to us and we value your feedback. We area very pleased you enjoyed your accommodations and the staff was friendly. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Weekend Getaway"

5
18/09/2016

We originally booked two nights but on the second morning I began to have complication from a surgery. The hotel staff seemed more concerned about my well-being than loosing one nights stay. It was a very nice feeling. I would stay here again and definitely recommend it to all.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. I hope you are feeling better. I am glad the staff showed genuine concern for your well being. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon when you are feeling better. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"convienant stay."

5
18/09/2016

Very clean, excellent hot breakfast, much to choose from and friendly staff in all department. Felt welcomed. I especially liked the comfortable bed.Location felt safe. Located in walking distance for dining. Just one precaution : don't park in front to to the right side of entrance, the tree we parked under dripped sap and then the gardeners were air cleaning the lawn. No harm done but our car was a mess. I would stay here again though.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! I am very happy the staff was friendly and welcoming. We are sorry for the tree issue. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Clean, friendly, great breakfast, great location 9/2016"

4
13/09/2016

Tree lined quiet property, close to resturants & shopping. Easy to freeways. Close, easy site parking, welcoming entry.Friendly front desk, proactive in helping you get settled in. The cleanest hotel without odors. Bright and airy. Room was the same. Have difficulties sleeping, the bed was very comfortable & slept well. Breakfast was delicious with a hostess that kept everything clean & items replenished. Enjoyed the stay WILL return.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank for the fantastic review! We are very happy you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Nice Hotel"

4
13/09/2016

This was our most favorite place to stay - it was previously a Holiday Inn Express - too our surprise this visit, we weren't aware that it was now a Best Western. It is still the first choice for our hotel when staying in this area. This hotel is so conveniently located to restaurants and shopping, and also to a movie theater. It is clean, staff is professional and courteous, rooms are spacious and very nice.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy to have you back at the hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"We love the staff!"

5
23/08/2016

My sister's son lies in a coma at an adjacent hospital so we've stayed at the Best Western numerous times as it is conveniently located. The staff could not be more pleasant and helpful. One of the managers lent us her telephone charger, Hernando at the desk made sure we got our much needed Best Western points and a lovely young lady from the breakfast room offered to take me to the airport an hour before the shuttle actually started in the morning - above and beyond and much appreciated. Thanks everyone!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing a review regarding your recent stay at our property. Our prayers are with your nephew. We are very sorry for the suffering your family has endured. I am very please the staff was accommodating during your stay with us. I will congratulate the staff on a job well done! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"excellent stay"

5
18/08/2016

We really enjoyed our stay. Last minute but great accommodations. I will stay there again. The breakfast was a nice variety and they were very helpful. The lady at the front desk was very helpful and I signed up to have a preferred card with Best Western so I can receive an even greater value in the future.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! I am very happy you enjoyed your stay with us. I will congratulate the team on a job well done. The rewards program is great and your points do not ever expire! We hope to see you on your next visit. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Family Reunion"

5
15/08/2016

[email protected]: Easy access to restaurants and interstates. Clean, quite, free hot breakfast. Close to Ontario, CA airport. Priced right. Definitely would stay there again. Guest desk was friendly and helpful.

"good service and price"

4
14/08/2016

Clean, convenient. Staff helpful. Chose the hotel because it was in the LA area, had free parking and was not over priced. It was close to shopping that some of my family members took advantage of. Also many restaurant choices.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Family Stay"

4
11/08/2016

Stayed here for 4 nights with the family 8/7 - 8/11. When we first checked in I was a little disappointed with the front desk personal. The girl at the desk had a bit of an attitude. After giving us our room keys she went outside to have a cigarette. Very unprofessional. As for the hotel itself, our room was clean and well kept, the housekeeping staff was great. The breakfast was average, nothing special. The ladies who worked the breakfast room kept the trays full and the area very clean. The price per night couldn't be beat.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for taking the time to write such a kind review. I apologize for the evening guest service agent. I can assure you we will address the situation appropriately. I appreciate you bringing this to our attention. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"Solid stay. Right price. Definitely recommended."

5
10/08/2016

Easy to find, just off freeway with shopping and restaurants close by. Very fair price for the area. Clean and comfortable. Staff were helpful, personable and professional. Safe and fairly quiet area. Will stay here again when in the area.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy you enjoyed your stay with us. We are very fortunate to have so many amenities very close by. I will congratulate the staff on another job well done! We hope to see you again in the near future. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"unwanted wake up call at 2:30am"

1
06/08/2016

Poorly maintained rooms, terrible shower, and a unwanted 2:30am wake up call to boot. Frank Fales (operations & sales mgr) chose to do nothing except charge me $175 for an awful room and experience. Stay away!!!!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. My offer of giving you a great rate and an upgrade on your next stay still stands. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111. Sincerely, Frank Fales Operations Manager BEST WESTERN Plus Heritage Inn Rancho Cucamonga/Ontario

"STAY HERE"

5
01/08/2016

EXCELLENT hotel...very friendly staff and an outstanding breakfast. The hotel is beautiful inside and out. Great location. Staff goes out of their way to make sure your stay is a pleasant one. Check in and check out was very speedy. The staff in the breakfast room want to make sure you are satisfied with the food and beverages. OUTSTANDING

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
WOW! Thank you for the fantastic review!! We really appreciate you taking the time to complete a review. I am very happy the staff took good care of you and your loved ones. We strive to provide great customer service and a comfortable clean room. I will congratulate the breakfast staff on a job well done. We hope to see you again very soon. Please send our best to you and your family! Sincerely, Frank Fales Operations Manager

"Great hotel, quiet rooms, delicious breakfast"

5
24/07/2016

I visit on business 2-3 times per year and the Heritage Inn (Best Western Plus) is the best hotel in the area. Rooms were spacious, quiet, and had everything you'd need... good A/C for those hot days, mini-fridge, microwave, iron & ironing board, coffee/tea maker, etc. Bed was very comfortable. The breakfast is great! Eggs, sausage, oatmeal, and my favorite was the freshly cut fruit (cantaloupe and watermelon). Highly recommend this hotel!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We really appreciate you taking the time to write such a kind review. We are honored to be your go to hotel in the area. We strive to provide a great product and excellent customer service. We hope to see you soon when your back in the area. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Mike's 100 Day Stay"

5
21/07/2016

I have stayed at this motel over 100 nights in the last year. The staff is friendly and the location is great for me. This motel recently went through a renovation that has improved it's appearance. I would recommend to anyone staying in the area.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Michael Dillman, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are proud to be your home away from home! We appreciate the recommendation. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"One of my favorite hotels ever!"

5
19/07/2016

We stayed here coming from LV and heading the next day to Universal Studios Hollywood. It was a very easy drive from LV and an easy drive to UHS the next day. The room was great. The pool was nice and clean. The breakfast was really nice. The food was fresh, hot and good. The attendant kept the room clean and replenished. Even the other guests were nice. I dropped my waffle and another guest got another started for me before I could turn around :). It was really great!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! Your business is very important to us and we value your feedback. I am very happy you enjoyed the hotel. That was extremelly nice of that thoughtful guest that started a new waffle for you! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. please send our best to you and your family! Sincerely, Frank Fales Operations Manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"great stay"

5
14/07/2016

love the staff have been coming here for years and its getting better each years. its like a second home to us we take our youth group her and all our conference trips when in this area we go here katherine Barner is the best. The food is good and the help are very helpful and nice. My husband and I dropped off our son and decided to take a nice break for our anniversary so we went here and it did not fail us it was a great stay and we are going back next week for a conference I always suggest this hotel for other groups its a great place

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
WOW! What great compliments! Kathryn was very excited when I told her about your review. We are honored that we are your home away from home. I hope your anniversary was a memorable one. We look forward to your nest visit with us. please send our best to you and your family! Sincerely, Frank Fales Operations Manager

"A very suite room in Rancho Cucamonga Ontario CA"

4
11/07/2016

Despite a mixture of small issues that BW had in delivering a quality experience, they more than met my expectations. Their suite was very large, both the bedroom and living/kitchen rooms. I'd welcome the chance to return to this property.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for the kind words. I am sorry for the inconveniences that the small issues may have caused. We appreciate your understanding during the period that SCE was addressing the problem. We hope to see you again very soon! Please send our best to you and your family! Sincerely, Frank Fales Operations Manager

"Clean and Spacious"

4
07/07/2016

This is the third time that I've stayed at this hotel. Clean, quiet and nice staff. Spoilt for choice when it comes to food & shopping options. You get breakfast but not any other meals so the room does have a decent size fridge and microwave OR use the surrounding food outlets

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for your loyalty to our hotel. We really appreciate your business. I am very happy you find the location convenient. We are very fortunate to have so many options in our immediate area. We look forward to your next visit. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Good night's sleep guaranteed"

4
05/07/2016

In a safe quiet location. Family friendly. Walking distance to shopping and dining. Very clean rooms. Friendly staff. Only drawbacks... average wifi reception in the guest rooms and cable tv channel selection not very good.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We are very pleased you enjoyed your stay. We take pride in providing clean rooms and a welcoming staff. Thank you for taking the time to write such a kind review. We hope to see you back again very soon. Please send our best to you and your loved ones! Sincerely, Frank Fales Operation Manager

"Not a Plus, Just a Minus"

2
01/07/2016

First, the hotel lobby is nicer than the rooms, which is a problem when it comes to guests paying for excellent accommodations but receiving poor service. The a/c wall units are outdated - no 'auto' button, just low and high. The furniture and decor are bulky and old-fashioned. The comforter is paper thin and provides no type of warmth (just cheap). The hotel smells of smoke, and it was very uncomfortable from the outside heat on the 6th floor. The staff and management are rude and uncaring. You cannot get clean towels unless you exchange the dirty ones. If you ask for anything extra, you will not get it because it seems the hotel is cheap with amenities, including towels and bedding. The curtains are too short and cannot hide the early daylight. The elevators are slow and the ice machine does not work on each floor. Housekeeping is afraid to help or provide necessary items unless the requests come via the front desk personnel, who does not communicate effectively with them. Overall, my stay was unpleasant and uncomfortable. This hotel does not make guests feel welcome and do not provide service for BW Elite members.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Sincerely, Frank Fales Operations Manager

"Very clean hotel!"

5
01/07/2016

Very clean hotel with great service. Great location. I would recommend this hotel for anyone staying in the Ontario area. A lot of restaurant choices near by. The area is very new. I will be staying at this hotel again in the future!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the exceptional review! We really appreciate your feedback. I am very happy you you received great service during your stay. We are very fortunate to have so many entertainment and restaurant choices nearby. We hope to see you again very soon! Please send our best to you and your loved ones. Sincerely, Frank Fales Operations Manager

"Nice clean BW Plus.."

4
30/06/2016

Was accommodated with my request to be on the top floor. Very nice property. Clean well appointed room. Breakfast was better than average and helped start the day off right. Lots of free parking and good location to the Ontario, CA area.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am very pleased we were able to accommodate your top floor request. Thank you for the compliments on breakfast! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations Manager

"So nice and Quiet!"

5
24/06/2016

Was clean and quiet and comfortable here. My husband and I will not stay anywhere else after this experience. My husband is a disabled Veteran, and needs it to be quiet. Was very relaxing here. The staff was great, and the breakfast had a very nice selection of food. Thank you

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! Please thank your husband for his service to our great country! I am happy you found the hotel quiet and relaxing. We strive to provide superior service and a good breakfast. We hope to see you again on your next visit. Please send our best to yo and your family! Sincerely, Frank Fales Operations Manager

"Excellant"

5
19/06/2016

Need a place to rest and spend some quiet time in a environment of excellant staff friendly and welcoming, as you enter the front lobby, staff greet you with a warm welcoming smile with patients and understanding. The parking area is well lit and as you arrive you feel quiet surroundings.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you Enrique for your kind words. We strive to provide superior customer service. I am very happy you found the hotel to be quiet and accommodating. We look forward to your next visit with us. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Great Hotel & Staff"

5
19/06/2016

This is an excellent hotel. The staff was great and it is inside and out. Breakfast is standard BW offering. Pool was clean. Parking decent, but safe. Hotel is tucked in nice neighborhood next to shopping and food. I will definitely stay here again.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We really appreciate your business. I am very pleased that the staff was accommodating and you found the location to be in a safe and hospitable area. We look forward to your next visit. Please send our best to you and your loved ones! Sincerely, Frank Fales Operation Manager

"Good Place to Rest After Class S-270"

4
17/06/2016

I stayed at the hotel since the training site I was attending offered this hotel as an added bonus with a discount. Overall the room was clean, in good upkeep, and more than met my needs. I would stay here again.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for choosing us for your accommodations during your training.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Stay here. Dont go anywhere else."

5
15/06/2016

Conveniently located just off of Foothills Blvd, aka Route 66, is this great place. I was greeted with a smile and only had a short wait to get checked in as it was a busy time. Less than 5 minutes later I was in the elevator headed up with bags in tow. I opened the door to my room and was pleasantly surprised. They had some regular sized pillows. My peeve as of late is the hotel trend that provides a lot of small pillow. While this hotel had a few small pillows they also had very comfortable regular sized ones. It was enough to make me teary eyed. The staff was extremely friendly and helpful. The room was spotless each day. The housekeeping crew is great. I didn't get to try breakfast as I had to be at work by 6 each day. BTW, unfortunately I left my Reese's cup in the freezer of my in room refrigerator. If you find it go ahead and eat it. Or mail it back to me. I inquired at the front desk about seeing the Rancho Cucamonga Quake and was helped out with tickets. Thanks to the manager for going above and beyond. I was so happy with the staff and hotel that I stayed here again the next week when I went out for weekend number 2 of work. This has definitely become my regular hotel when work or pleasure take me back to the Inland Empire area.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
It was a great pleasure having you at the hotel! I hope you enjoyed the game. We usually always have tickets for our guests! I am very happy we have become your home away from home in the Inland Empire. We look forward to your next visit. Please send our best to you and your loved ones! Sincerely, Frank Fales Operations Manager

"Clean, modern, convenient with pretty good breakfast."

4
12/06/2016

We usually stay at Hilton Garden Inns for their great served breakfasts. Because their prices have climbed considerably, this time we looked for a more cost effective alternative. We chose Best Western plus heritage mainly because of the good reviews on TA and the price which included free breakfast. The hotel is very conveniently located about a mile east of Victoria Gardens which has great shopping and restaurants and is convenient to the I15. The hotel seemed to be recently remodeled with spacious rooms modern amenities like granite counter tops in the bathroom and excellent shower tubs. It was spotless. The free breakfast was good but a step down from the served breakfast at HGI. The breakfast room was the size of a single hotel room (with some outdoor seating also). It was self service with paper plates and plastic flatware, but the food was good. They had 2 self service waffle makers that made excellent belgian waffles. Also available were hot table scrambled eggs and bacon. Coffee was OK out of a hot pot. The only real problem was that it became crowded at breakfast time and tables were at a premium. As is usually the case, the free wifi is very slow and I ended up using cellular data. I would certainly recommend this hotel especially if price if you want breakfast and price is an object. I

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for giving us a chance to earn your business! We strive to provide a great value for our guests. I am happy that you found our accommodations spacious and clean. I really enjoy the waffle station at our breakfast buffet also. Thank you again for staying with us. Please send our best to you and your family! Sincerely, Frank Fales Operations Manager

"Comfortable and quiet"

4
07/06/2016

Nice place to stay, close to the Ontario airport, & restaurants within walking distance. Rooms are clean, comfortable beds, nice towels, and lots of hot water with great water pressure. While close to the airport, it's in a quiet location. Overall friendly staff. Clean and well kept lobby. Nice breakfast every morning with choices of eggs, protein, cereals, fruits, coffee, tea, milk, juices, yogurts.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Georgia, Thank you for the wonderful review! I am very happy you found the accommodations clean and comfortable. We are very fortunate that we have so many amenities within walking distance. We appreciate the compliments about our breakfast. Thank you for taking the time review our hotel. Please send our best to you and your family! Sincerely, Frank Fales Operations Manager

"Heritage Inn at Rancho Cucamonga"

5
06/06/2016

This is where I stay when I am down South in LA. Awesome team working to make sure my stay is the best it could be. The spa area is always clean and the work out room is fully stocked with weights and the equipment is great working order. Breakfast is wonderful and I will be coming back here

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Larry, Thank you for making us your to go hotel when in the area! I am very happy our team takes good care of you. We strive to provide superior service. Thank you for taking the time to complete a review. We will continue to make your accommodations clean and comfortable. We look forward to your next stay with us. Please send our best to you and your loved ones. Sincerely, Frank Fales Operations Manager

"Great"

4
02/06/2016

I really enjoyed my room, it was clean and confortable, the breakfast was really good. I just had to reactivated my door key card few times! for few nights on a business trip it was completely enjoyable.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the "GREAT" review! I am very happy you enjoyed the accommodations and breakfast. We do apologize for the key issues. I will have our maintenance team ispect the lock mechanism. We are looking forward to your next stay with us. Please send our best to you and your loved ones. Sincerely, Frank Fales Operations Manager

"Rancho Cucamonga"

5
29/05/2016

Excellent, as usual! We have been staying here for as long as our son has lived in Rancho Cucamonga, and our stay is always wonderful! We don't get down here as often as we used to, but it is our accommodation of choice. We never stay anywhere else when we are here.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you so much for your loyalty to our hotel. We strive to treat our return customers like family! I hope your son is doing well and we will see you again soon! Please send our best to you and your family. Sincerely, Frank Fales Operations Manager

"Good Value Great Area"

5
26/05/2016

For the money, hard to do better. Internet, breakfast, and parking are included, people are nice, cannot ask for more. I would definitely stay there again. I would also choose this hotel over some of the nicer ones, and consider it when budgeting out travel in the future.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! I am very happy you enjoyed your stay with us. That is a huge compliment that you would pick us over some of the higher end hotels. We strive to provide a great value. We hope to see you again on your next visit to the area. Please send our best to you and your loved ones. Sincerely, Frank Fales Operations Manager

"Good value in a quiet location near restaurants"

5
18/05/2016

We stayed at the BW Plus Heritage Inn in Ontario for 3 nights for our son's graduation from Pitzer College in Claremont last weekend, 20 minutes away. The location is quiet, the staff very friendly and helpful, the rooms and public spaces ample, nicely decorated, and a hot breakfast is included. They even have a guest laundry, free Wifi, and the price is very reasonable. There is an excellent restaurant called Mimi's Cafe a 2 minute walk away, withe an authentic French flair. The hotel has a hot tub, too bad the weather did not cooperate. There's also a complimentary ONT airport shuttle.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for a fantastic review! We hope you and your family had a great time at your son's graduation! Your opinion of us is extremely important. We are glad you found us to be a great value. I hope you get to enjoy the hot tub on your next visit with us. Please send your family our best and great success on your son's bright future.

"ex"

5
11/05/2016

the night shift front desk staff is very friendly, All so the morning staff was very friendly when i check out , the breakfast area is clean, the room are very clean loby nice and clean, didnt ge to go to the fitness room but or pool do that we check in late and check out early, but will be staying there in june for a few day more so will be using the fitness room and pool

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy you enjoyed your stay with us. We hope you get to use the pool and the workout facility on your next visit. We also offer free passes for our guests to LA Fitness across the street. Please send our best to you and your family!

"EXCELLENT STAY"

5
06/05/2016

I stayed at the Best Western Plus Heritage Inn Rancho Cucamonga last year for a one night stay and I really enjoyed the hotel so when I needed a hotel in that location this year I decided to stay there again. Everything was great from check-in to check-out. I had trouble getting the internet on my I-pad so I took the I-pad down to the front desk and staff were more then happy to help me to get the internet on it. The complimentary breakfast was outstanding and the two women who were working in there the two mornings were very friendly and accommodating. I will definitely stay at this hotel again if I am in the Rancho Cucamonga area.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We really appreciate your feedback. We love all of our return customers. It shows us that we are doing something right! I will congratulate the breakfast team on a job well done! Thank you again for choosing us. We hope to see you again soon. please send opur best to you and your family! Sincerely, Frank Fales Operations Manager

"Great customer service"

5
06/05/2016

I stayed there for out of town surgery and used the shuttle to go to nearby surgery center and follow-up at Drs office the next day. They were so very kind, especially Frank and Enrique. They made sure I was at my appts on time and taken back to hotel as soon as I was done. I high recommend this hotel.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
It always a pleasure to have you at the hotel Mrs. C. It is a treat to converse with you and your son! I hope the surgery is a quick and complete recovery. We hope to see you again soon under better circumstances. Please send you and your family our best. Sincerely, Frank Fales Operations Manager

"Good hotel near Ontario airport"

4
03/05/2016

This hotel is well located near I-15/I-210/I-10 and the Ontario airport, but sufficiently away from the airport to avoid the noise and traffic. Plenty of shopping and restaurants in the area. Adequate parking. The room was nice sized, and cleanliness was excellent. TV and wi-fi worked well. Breakfast was typical for this class of hotel, meaning OK but noting special. It was good that they offered coffee during the day in the lobby. Newspaper was available during the week. I'd stay here again.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind words. We strive to provide genuine and superior customer service. I am very happy you found the location and accommodations welcoming and convenient. We greatly value your satisfaction with us. We hope to see you on your next trip to Rancho Cucamonga. Please our best to you and your family! Sincerely, Frank Fales Operations Manager

"Beautiful and Relaxing"

5
03/05/2016

The property was modern and up to date. Very safe area. The room was GREAT! Very clean room. Mini fridge was clean and did not have a foul odor like other places I stayed. Bed was super comfy and the sheets and comforter felt sooo good. Bathroom and bathtub very clean, The decor was very nice. The staff were super pleasant. Didn't want to leave my room as it felt so relaxing to be there.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind words. We are very happy you enjoyed your stay with us. I will congratulate the staff on a job well done! We hope to see you again very soon. please send our best to you and your family!

"Roomy and pretty"

5
01/05/2016

The bed was awesome. The bathroom was spacious and pretty. The fridge and microwave was very clean. The property itself was inviting. Felt extremely safe and comfortable.Has a small business center which was most helpful. The area is very nice. Many places to eat and shop near by as well.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We really appreciate you taking the time to post your experience at our hotel. We truly value your feedback. It helps us ensure you are going to be satisfied with your stay. We hope to see you again soon. Please send our best to you and your family!

"very nice experience"

5
23/04/2016

we have stayed at this best western hotel in rancho Cucamonga about ten times in the last year. our experience has always been excellent because of the staff, breakfast, and the hotel itself. it is located close to the 15 freeway and also the 10 freeway and the 210 freeway. there is Victoria gardens shopping center closeby and also many, many restaurants in the area. we have eaten at the mimis café which is only walking distance from our hotel. they have excellent food and serve breakfast all day. very satisfied with everything. would highly recommend this hotel.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We are always very happy to see you back! The staff speaks very highly of you. We are honored that you have chosen us as your favorite hotel in the area. We really appreciate the recommendation. We hope to see you again very soon! Please send our best to you and your family.

"Great Place to Stay"

4
22/04/2016

This is a great place to stay in a neighborhood, close to restaurants, shopping and freeways. It's a great value for the price, clean, quiet and consistent. Highly recommend staying here if you need to be in this area.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the wonderful review! We strive to consistently provide great service in a clean and quiet hotel. We greatly appreciate the recommendation! I hope we see you again very soon. Please send our best to you and your family.

"A fairly comfortable hotel for quick stays!"

4
20/04/2016

I found this Best Western Plus in Rancho Cucamonga, California to be a pleasant and relatively comfortable stay. Clean rooms that are decent size, small refrig. flat screen T.V. and windows that can be opened for fresh air should that be one's desire. I did have an issue with the lock on the door and the toilet flush handle which the management willing would repair. Staff was friendly and accommodating!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for choosing us as your go to hotel in Rancho Cucamonga! Your feedback is very important to us. We are pleased to hear that you enjoyed your stay with us. We also have addressed the issues you had in your room. Thank you again for choosing us. we hope to see you again soon. Please send you and your family our best. Sincerely, Frank Fales Operations Manager

"Consistently Good"

5
20/04/2016

We found this hotel last November and try to stay here when we're in the area. Why? It's location, the parking, the clean and comfortable rooms with fantastic housekeeping, the complimentary coffee in the lobby, and breakfast in the morning. It's quiet and you meet the nicest people in this family friendly location. This was our third stay and there will be a 4th.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We really appreciate all of your compliments. We are very honored you have chosen us as one of your favorite hotels in the area. We can't wait to see you and your family on your next visit. Please send you and your family our best! Sincerely, Frank Fales Operations Manager

"Great Place"

5
20/04/2016

This Best Western is clean people are nice WIFI works great and breakfast was really good. This place is perfect for business and would be a nice place to stay for fun. The pool is nice and it would also be great for families.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you Monica for your kind words. We strive to provide a superior product and service. Your feedback is a tremendous help in doing so. We hope to see you again very soon. Please send you and your family our best! Sincerely, Frank Fales Operations Manager

"It looked like a 5-star hotel"

4
16/04/2016

Lobby was elegantly appointed making it seem like a 5-star hotel. Beds were VERY comfortable. Room was clean. Staff was awesome. Breakfast average and room too small and crowded - didn't notice until we finished that they had an over-flow area across the hall. Also, we went at night and our GPS told us it was on the right side of the road instead of the left side so took us a while to figure that out since we couldn't see it on a hill and behind some trees behind us.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy you enjoyed your visit with us. We are always looking for new ways to achieve a superior level of excellence. We really appreciate your feedback. We look forward to your next visit with us. Please send our best to you and your family. Sincerely, Frank Fales Operation Manager

"Fantastic hotel "

5
10/04/2016

Best Western hits it out of the park with this one. Newer building, clean big rooms, comfortable beds, new TV, Wfi, microwave, fridge. And a free Breakfast! They have fantastic customer service at the front desk! Very Nice!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Wow! Thank you for the great review! We really appreciate your kind words. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"Good, clean hotel I didn't notice when I used to live in RC"

4
08/04/2016

Stayed here 2 separate nights on a trip back to SoCal. I lived in Rancho for more than 5 years and never noticed this hotel because of its location. Even though it's on the main drag (Foothill), it's somehow secluded. It's conveniently close to restaurants and shops. I stayed on the sixth floor both nights and the room was big and clean. I had no issues with noise. Pillows are strangely shaped and sized but I eventually found two that worked. There is breakfast until 10AM with both hot and Continental style items. The shuttle to Ontario airport was very helpful but remember to make arrangements at least 24 hours before. I did not know this and thankfully they were able to accommodate.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Jesse, Thank you for your kind review. We strive to treat our guests as we would like to be treated ourselves. I am very happy you enjoyed your stay with us. We are very fortunate to have so many stores and restaurants very close by. We hope to become your first choice when visiting the area. Please extend our best to you and your family.

"My Go-To for a Get-Away"

5
05/04/2016

Got here Friday night after fighting my way from LAX. Will be SO glad when we can fly to Ontario directly. Check-in was a breeze. Room was nice and big, refridg, microwave, in-room coffee maker, shower was huge with shower-massage. Breakfast 6:00 am to 10:00, lots of food; eggs, tater-tots, bacon/sausage, oatmeal, waffles, fresh fruit (cantaloupe and pineapple) , and more. Great place, close to my mother-in-laws. Will be back.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for such a wonderful review!! We really appreciate your feedback. You are assisting us in achieving a superior experience for all guests and we want to thank you for that. I am very pleased to hear that you enjoyed our breakfast selections. We will continue to improve our breakfast in the upcoming seasons. Thank you again for choosing us as your family get away hotel to visit your mother-in-law. We look forward to your next visit with us. Please send our best to you, your family and mother-in-law! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Good and reasonable place to stay in the region."

4
05/04/2016

We were happy with our stay here in an area which seems safe and really conveniently located near many stores and restaurants. Besides this BW Plus is accessible from several Interstates. Reasonably priced, good accommodations are hard to find in the LA area..

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind words. We are very happy you and your family enjoyed your stay with us. We are thrilled you have chosen us as one of your favorite hotels in the area. Your feedback and suggestions are extremely important to us. We are always striving to improve your experience at our facility. Please send our best to you and your family. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you for taking the time to complete a review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Clean and Comfortable"

5
02/04/2016

I highly recommend this hotel. It was a good value for the price. The staff was friendly and helpful. The room was clean and spacious.. The bed and pillows were very comfortable. I slept better than I usually sleep at home. There was plenty of food to choose from at the breakfast buffet including eggs, sausage, bagels, waffles, danish, cereal, juices, coffee, hot oatmeal with freshly cut apples, etc. It's at a nice location. There's a Mimi's Cafe in the adjoining parking lot. There's a Target, CVS, and ROSS within walking distance. The Victoria Gardens Mall and Bass Shop are about 10 minutes away. There's even a Farrell's Ice Cream Restaurant about 5 minutes away.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Wow! What a great review! Thank you very much for your kind words. we are so happy you enjoyed our breakfast selections and a comfortable bed. We are very fortunate to be near so many restaurants, shopping and attractions. We are really looking forward to your next visit! Thank you again for the great review!

"A very pleasant surprise in Rancho Cucamonga"

5
01/04/2016

When I booked this hotel on-line I never expected to get so much value for my money.. The hotel is beautiful inside and out. The room decor is lovely and the morning complimentary breakfast alone is worth the stay. Great staff, great stay, and we'll be back.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very pleased you enjoyed your stay with us. We are always striving to improve and want to ensure your satisfaction. We are looking forward to your next visit with us. Please send our best to you and your family. Thank you!

"Great Location"

5
22/03/2016

Centrally located near the Airport, shopping and dining. I use this hotel when I come down for my Doctor visits which are also located nearby. The staff is friendly, it is in a quiet area and within walking distance to just about anything you may need.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for taking the time to review our hotel regarding your recent stay. We are honored that you have chosen us as your go to hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Happy In Rancho Cucamonga"

5
15/03/2016

Good hotel for business travel, easy to get to, comfortable bed, and good breakfast before heading out. Several restaurants close enough to walk to for dinner, other convenient places too that are walking distance. Close to airport. Good and quick service.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We really appreciate your kind words. Thank you for choosing our hotel for your business needs. We are very fortunate to have so many choices in the immediate area for dinner, shopping, and entertainment. Thank you for your business. We hope we will see you again soon! Please send our best to you and your family.

"Great Hotel"

5
13/03/2016

Wonderful hotel. Breakfast was great. It wasn't just donuts and juice. They had hot food and all of it was delicious. Staff was friendly and always willing to help. The rooms are big and always so clean. It was nice having the internet in the room so we could use our tablets. We loved this hotel and will stay here again. I will tell all of my friends and family how nice and convenient to everything in the area. Love this hotel.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for the wonderful review! We are very happy you and your family enjoyed your stay with us. Thank you for your kind words about our breakfast. We are honored that you love our hotel. Thank you for choosing us as we know there are an abundance of choices in the area. We hope to see soon! Please send our best to you and your family!

"11:45am"

5
10/03/2016

you cant go wrong with this best western hotel. it is always clean & has very polite employees. the hot breakfast is excellent. we have tried other hotels in the past & always return to this hotel. it is very centrally located in the middle of southern calif. in rancho Cucamonga area. also has mimis café across the parking lot and a lot of other restaurants nearby. also , shopping is great with many malls closeby.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for the great review! We are honored that you are a loyal patron of our hotel. Thank you for the kind words. Our staff will go to great measures to ensure you have a enjoyable stay. We also have a local shuttle that can take you to some of the near by hot spots like Victoria Gardens. We hope to see you very soon. Best wishes to you and your family. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Our Stacy"

4
10/03/2016

Had it not been for a family with kids that woke up at 6:30am and put TV on hi and hear entire family talking would have made the stay perfect..Noice came thru the vent in the bathroom...Place was close to where we were visiting. Easy access. All looked clean & tidy. Staff ready to help with any questions..

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
I am very sorry the family next door interrupted your restful morning. We honor a good neighbor policy for all of our guests. I am pleased that you and your family did enjoy our hotel. We strive to provide a clean and hospitable environment. Thank you for choosing us. We hope to see you again very soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Love this hotel"

5
01/03/2016

Favorite hotel by far - great staff and rooms, located in perfect place for movie, restaurants, shopping - everything you need within a couple miles. We actually plan trips to this area just for a quick getaway - always feel at home at this hotel.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for the great review! We are honored you have chosen us to be your get away hotel. We really appreciate your loyalty and your feedback. There are so many enjoyable areas to visit near the hotel it is hard to choose sometimes. We look forward to your next visit with us. Please send our best to you and your family. Sincerely, Frank Fales Operations manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Great place away from the noise"

5
23/02/2016

Arrived later in the evening on a Saturday. Pleased to see hotel is tucked back off the boulevard. Lobby was well kept even though still under a renovation. Front desk clerk was very pleasant. Checked in and settled in our room in about 15 minutes. The only time I heard the baby next door was while I was in the bathroom. Beds are comfortable. Room was clean. Breakfast was the norm - eggs, bacon/sausage, parties, cereal and waffles. Small breakfast room. My son and I ate in the lobby as there were no available tables. Planning another trip in a few months and will definitely stay here again.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very happy you had an enjoyable experience at our hotel. Your review is extremely important to us. We are always striving to improve and maintain a high level of service. Your feedback is a strong driver in what direction we should focus on. Thank you again for taking the time to compose a review. We look forward to seeing you and your family on your next trip! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Always makes me want to come back"

4
23/02/2016

Stayed here for a week a couple of years ago and am glad I decided to choose this hotel again this trip. The whole facility's as clean and comfy as ever. My room with a king size bed had that perfect view of the mountains. As always, distance to the restaurants and malls always a plus. I would suggest that the hotel improve their breakfast menu. Either add a third dish or switch every other day. Noticed there were a lot of Chinese guests during my stay. Suggest the hotel come up with signs in Chinese characters to inform them about proper dining etiquette and proper behavior (like not spitting in the lobby!) when travelling outside their country. Other than that, I had a great stay!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the flattering review! We are very happy you decide to choose us again. We really appreciate your feedback. It always helps us improve our guest's experience at the hotel. I apologize for improper behavior from a few of our guests. We are glad you enjoyed your stay again and look forward to seeing you soon! If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to give us such a great review! Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Nice Best Western"

4
20/02/2016

This is a very clean and comfortable Best Western. The Very Good is because I dislike most chain hotel's breakfast. It is bummer to eat off a paper plate, the coffee isn't super hot, and styrofoam makes me cringe....I am picky. But I did find things I could eat.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! Your business is very important to us and we value your feedback. We will review the option of a china style plate. I hope you did not get a styrofoam cup, as we serve insulated paper cups. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Comfortable stay"

5
19/02/2016

We had a funeral service to attend the day of our arrival. We were able to check in three hours early...even though it was a busy three day weekend...I was so thankful to the staff for meeting our needs and making a difficult time pleasant...the room was clean and very spacious..the location of the hotel is great with lots of restaurants near by and easy access to major freeways...plus the view of mount Baldy was spectacular...the breakfast in the morning was nice and tables were always kept clean...thank you to all of the staff!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Wow! What a great review. Thank you so much for your kind words. We strive to meet all of our guests requests especially during difficult times. Please accept our condolences for your loss. I am very pleased that you and your family enjoyed your stay with us. We hope to see you back soon under better circumstances. Thank you for completing the survey regarding your recent stay at our property. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a guest review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Utilitarian Best Western"

3
08/02/2016

I stayed here for three days. First impressions of lobby upon arriving were underwhelming. Not cozy at all. Vast tiled floors that give off a rather institutional vibe. No rugs, no nice music. The front desk was mixed. One gentleman I dealt with in the afternoon never smiled and seemed uninterested in his job. The girl who checked me out was helpful and friendly. The rooms are clean and get the job done. I had a pleasant view out my window. There is a large gap under the doors that let a fair amount of light and sound into the room. I used a long narrow pillow that is left on the bed as a buffer and it worked fairly well. Breakfast was pretty basic. Your typical waffles, eggs, yogurt toast etc. Overall the property is fine for business, out of town family etc. They could definitely up their game though with the overall hospitality, decor touches and a better sense of "warmth".

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for giving us a review. I am happy you mentioned the lobby. We have received new decorative rugs and are awaiting the new furniture at this time. I hope you will enjoy the final outcome. The music may have been turned down because a guest requested to hear the TV. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Nice stay"

5
08/02/2016

The hotel was clean and the staff was friendly and very helpful. I liked that the hotel was not in a busy area (i.e., not right next to a freeway). The breakfast was great with many choices of hot and cold foods.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Your business is very important to us and we value your feedback. We really appreciate the great review! We are very happy to hear that the location and amenities of the hotel were to your liking. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Excellent hotel"

5
01/02/2016

I was visiting my aunt at Kindred Hospital, very near to the Best Western. Imagine how delighted I was to learn that they provided a discount to guests who were visiting family in the hospital. Very helpful at a difficult time. Much appreciated.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
I am sorry to hear that your aunt is in the hospital next door. We wish her a speedy and successful recovery. We are very happy to help with discounted rates for families that are already dealing with a difficult situation at Kindred hospital. The last thing you want to think about are over priced rates in a time of need. We hope to see you again under better circumstances. Our hopes and prayers are with your aunt. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"great stay"

5
30/01/2016

over all stay is excellent comfortable safe clean new like home. the view of the mountains is fantastic quit there restaurants are near by ,stores everything not too far from route sixty six nascar race track winco foods .

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We are very happy to hear that you enjoyed our location and the view of the mountains. We really depend on your feedback to maintain and correct items that can make great guests such as yourself more comfortable. NASCAR is coming up right around the corner. We hope to see you again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Ontario trip"

4
25/01/2016

Everything was very nice. A good value for the money. But the internet did not work or was very slow at all times. The breakfast was very nice. We enjoyed that very much. Nice that they served for several hours so we could get it when we wanted it.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Marilyn, I am very happy to hear you enjoyed your stay with us. Please accept our apologies for the internet speed. At times there are guests that stream large files/videos that can cause issues. For future visits our IT partners can remedy this issue with one phone call. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Great Place"

5
20/01/2016

I loved the service from the front desk and the breakfast. the hotel is a great area. you have two malls within a 2 mile radius and the theater within i mile. great place to take a walk with the family and /or bar hopping.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you Freddy, It is always a pleasure to see you again. Your opinion is greatly valued, especially as a repeat guest. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to see you again very soon. Have a great weekend!

"Smooth Sailing"

5
18/01/2016

This is the second time I have stayed here in a handicapped room so I was prepared to be more comfortable. ADA Regulations do not affect the bed heights which is always a challenge for me. I use a portable step stool plus my caregiver to get into bed and this time it went more easily. Everything else was fine and I enjoyed my time here.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you Mrs. R. We enjoyed having you. We are happy to hear that everything went well at the hotel and your event. We hope to see you again soon. Take care.

"Sleepless in RC"

4
13/01/2016

Hotel is nice and centrally located but don't get a room by the elevators. They kept us up most of the night. Kitchen staff were nice and food was hot. If you're pulling a larger vehicle, parking is limited but overall for the price you can't hardly beat a Best Western.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the kind review regarding your recent stay at our property. Your business is very important to us and we value your feedback. We apologize for the noise from the elevator during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Good Stay"

4
02/01/2016

Had A nice stay.The hotel was quite. The bed was just right, the breakfast was good and plenty of it. The only problem we had was popping corn in the microwave blew out the wall socket and lost half the rooms power, the half with the TV. It took 45 minutes from the time calling the front desk to having the power restored to that half of the room.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! I want to apologize for the microwave malfunction. Unfortunately we did not have any maintenance staff on shift at that time of night. We did however call a maintenance person in to fix the issue. I wish it could have been quicker. I am very happy to hear that everything else was an enjoyable stay. We hope to see you again soon! Happy new year!

"One Nighter"

4
01/01/2016

Excellent room but noisy in morning because of location near breakfast nook. Room was spacious and had a refrigerator and microwave. The bed was very comfortable. The guest traffic to the breakfast nook located across the hall from our room started very early in the morning and was very noisy.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind words. I apologize for the early morning traffic. We will be sure to give you a room on a higher floor in the future in order to avoid the morning noise. We hope to see you on your next visit. Happy new year!

"Best Western Plus Rancho Cucamonga"

5
31/12/2015

Very accomodating hotel with numerous food and shopping venues in the area. The staff was very caring and helpful, the rooms were spacious and comfortable and there were renovations ongoing which will make this place even better. The work did not affect my stay and I'll be staying here in the future..

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you so much for the great review! I also want to thank you for your patience while we upgrade our hotel. We strive to provide a clean and comfortable hotel with genuine caring staff. We hope to see you again very soon. Happy new year!

"Personal"

5
31/12/2015

Very good hotel, we have stayed here for years and will continue to do so.When staying in Ranch Cucamonga California we never consider any other hotel the Best Western Heritage is the only place to stay. Very close to the malls, restaurants, easy access to freeways it is a very well located Hotel.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Wow! Thank you very much for the fantastic review! We are honored to be your first choice when in the Rancho Cucamonga area. We can't wait to see you on your next visit. Happy new year!

"Most terrible hotel experience."

1
27/12/2015

The hotel I stayed is so-called a 3-star hotel, here was no hot water in my room and I couldn't take shower. Also the A/C in my room didn't work well either, and it cannot give me a comfortable temperature. Then I asked for additional blankets, but they said all were gone. Given such a bad situation, they said they cannot do anything last night. After several requests, they said they can switch me to another room, but that room is just similar. So I didn't switch finally. Finally, I had to put all my clothing over my quilt to keep warm. But my wife still felt chilly that night. Hotel stuff said they cannot do anything for my issues because I booked my room from a third-party. This is the most ridiculous excuse I've ever heard.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
I can not apologize enough for your experience at our hotel. Our engineering staff has addressed the issues in your room. I have also put in a request for a shipment of blankets for our colder than usual winter season. I am sorry we did not exceed your expectations during your stay and would like to have an opportunity to show you how exceptional our hotel and staff can be. I did discount your room through the third party that you booked with. You should see a credit back on your credit card within 10 business days. If I can be of any assistance please contact me at (909)466-1111. Thank you.

"good quality/price ratio"

4
25/12/2015

BW Plus Heritage in Rancho Cucamonga has nothing less than other more expensive hotels like Marriott Courtyard. The only weak point is breakfast, but considering that in other hôtels is not included, in the end my evaluation is very positive.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We thank you for the kind review. We strive to deliver a great value during your visit with us. We will continue to improve the breakfast in the upcoming year. Thank you for your feedback. It helps us improve in areas for our valued guests. I hope this upcoming year is full of wonderful memories and great experiences!

"Worst Western: 1 of 3 Stories of a bad run"

2
06/12/2015

If you're in the area, it's a decent place to stay. If you're Best Western Rewards status don't expect much. I'm giving up on BW Rewards after serious issues with this stay. The local manager what he could the next day, it still left a bad taste in my mouth. Pros: architecture, location, pool/spa Cons: Dubious looking stains and smear on wall next to bed. Property under construction. Staff were aloof to BW Rewards procedure or special interest benefits (HOG member-motorcycle parking). If you're a rewards member wondering if it's worth the loyalty, read on to Worst Western part 2 of 3 from The Best Western Marina Gateway San Diego. And yes. Best Western was given ample opportunity to resolve the situation(s).

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
I am so sorry to hear that your trip did not go as well as planned. Please accept our apologies for not exceeding your expectations during your last visit with us. Although we do not have any control over the Best Western Rewards parameters we strive to ensure every guest is happy with their stay. I feel the discount/compensation that we agreed upon together was a fair resolution. I wish you and your family happy holidays and prosperous new year!

"Visit in Rancho Cucamonga"

4
05/12/2015

This is a neat and clean hotel in a good location (shopping, restaurants, safety) with an efficient and professional staff. We have stayed there many times over several years. It is consistently of higher quality.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for such a wonderful review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

""420 ROAD TRIP DEUCES""

4
03/12/2015

"420 ROAD TRIP, DEUCES".................The Hotel was under construction, there was remodeling going on so I did not get a clear, view of what to expect, but I did have a Lovely stay and the staff I feel, did a very good job of being cordial, kind, Professional and the Maids ESPECIALLY, Made EVERY Effort to be AWESOME!! DANK YOU BUDDIES! I know its sometimes a very hard job to do, DANK YOU for doing it!!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your kind words. I have congratulated the housekeeping staff on a job well done! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"HIDDEN GEM"

5
03/12/2015

Our room was clean and bed comfortable. Housekeeping staff were very friendly and helpful. We were here 4 days over thanksgiving and couldn't of been in a better place for shopping and relaxing. Nothing fancy here, but I'll take a comfortable sleep, friendly people , clean and safe, any day, over fancy rude and over priced... Insert several chains... The lobby is under construction And first look wasn't impressed but that will get better! The breakfast selection is good with enough choices. Coffee was good and appreciated in lobby, as well as room. Having refrigerator and microwave was also very convenient. What stood out was the friendliness of everyone we encountered. We were allowed an early check in which was very appreciated, after a long drive on thanksgiving eve day. We let the attendants know when we were going out and our room was always tidy with fresh towels and coffee when we returned. We've stayed in other hotels close to Ontario mills and will never again. My DH plays ball so we come to Cucamonga several times a year for tournaments and will make this our new home away from home. Value plus comfort and courtesy will always be the choice. Thank you!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
The best word to describe our appreciation for the great review is "WOW". Thank you very much for all of your kind words. We strive to make our guests as comfortable as possible. We are so happy and honored that you have chosen us to be your home away from home. We hope to see you soon. I wish your family a very merry holiday!

"RELAXED AGAIN"

5
02/12/2015

After numerous days of visiting Family for the Thanksgiving Holiday, we can totally relax here - great room, great breakfast, great staff - great unwind time. The location is close to everything - lots of great shopping, great restaurants, local activities and businesses.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We are pleased that you had a very relaxing holiday. Thank you for your kind words. It gives us great pride that you chose us to enjoy your personal leisure time. I am happy that everything was as expected. We value your feedback and business tremendously. We hope to see you on your next visit soon. We wish you a joyous holiday season!

"Mixed Bag"

4
26/11/2015

I stayed at the BW Cucamonga for one one night and had a difficult time accessing bed and toilet due to heights which while ADA confirmed are difficult for a person with mobility issues. Needed assistance to get in bed. Also someone in the building violated rules and was smoking a substance which took time to locate.. Hopefully next stay will be better although I don't know about the bed height.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you Linda R. for your feedback. Please accept my apologies for not exceeding your expectations. I know you understand we are in compliance with ADA regulations. If I have the resources to make your next stay more comfortable I will do everything I can to do so. I do understand it is difficult to anticipate all ADA needs as everyone is different. Please understand that we are happy to help in any we can. We look forward to seeing you on your next stay. Thank you.

"Really ok."

4
17/11/2015

For the price this is a well located hotel with spacious rooms with free coffee and breakfast. You'll need a car in California so with that in mind this location is close to Victoria Gardens, Rancho Cucamonga's premier shopping and dining destination and is about 15 minutes from Ontario Mills retail mall. The room was clean and quiet with no view, the staff was friendly and helpful in spite of the concrete cutting steps away from the check in desk. (The hotel remodeled its entrance).

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We are very happy to hear that you enjoyed your visit with us. Thank you for the very kind words, We strive to provide a clean and comfortable hotel with great service. I want to thank you for your patience while we are improving our hotel lobby. If I can be of any assistance in the future please do not hesitate to contact me (909-466-1111). We hope to see you soon! Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Overnight Couples Stay"

5
16/11/2015

My husband and I stayed here overnight, earlier this month. This hotel is being renovated, however it still is a quiet and great stay. The room was clean, we enjoyed having a refrigerator and microwave in our room. The location is perfect because it's located across the street from several eateries, stores, and places tip shop. The staff was very welcoming and inviting. The hot breakfast was pretty good. We will definitely stay here longer the next time we visit.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
We are so happy you chose us for your weekend get away! Thank you for your patience while we are upgrading our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"very comfortable hotel"

5
15/11/2015

we arrived to find the lobby was being remodeled. no problem to the guests. the made an additional entrance & it was very nice. our room was ready for us & very clean. bed was comfortable. breakfast was very good. would recommend this hotel. very happy.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Beautiful area and location"

4
14/11/2015

Room had a beautiful view and its in a beautiful clean area. Lobby reception area is under renovation but they were still able to service us efficiently. Only one thing was that our non-smoking room did smell like a smoker was there.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Wonderful place to stay!"

5
11/11/2015

I've spent three nights here on two separate occasions in the past two months. Fantastic staff, great location, and comfortable beds, all at a great value. I already have reservations set for another overnight stay. This will be my family's go-to hotel anytime we are in the area!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the kind words. We greatly value your opinion of our staff and hotel. I will be sure to congratulate the staff on a job well done! It is always a pleasure to have you and your family stay with us. We hope to see you and your familly on your next visit very soon. Thank you again.

"Hotel recommendation"

4
07/11/2015

Had a great stay at this hotel. I would recommend it to anyone look for a nice place to stay at a reasonable price. The hotel is close to all major restaurant chains and well as several shopping centers. There is also easy access to two major freeways and the airport is a short trip away. The Fitness Center is fully equipped and the launder service is convenient to use during extended stays.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the spectacular review! Your business is very important to us and we value your feedback. I am very happy we could provide a good value during your visit with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Management is rude and unprofessional"

3
06/11/2015

This hotel has problems with sketchy guests frequenting it according to the manager Frank Fales. He told me they are having problems with fraud and would not let my guest check-in even though I had gtd and paid for the room, but my guest still had to give a second credit card to have on account. NOT PROFESSIONAL at all.

"Elegance on Route 66"

5
05/11/2015

Rancho Cucamunga Best Western Hotel was a picture of elegance and regalness. We enjoyed our stay, and were impressed by the cleanliness of the Hotel and professionalism of the Hotel Staff. Most of all it was entirely smoking free. This was very important to us. Wonderful place to stay.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the fantastic compliments! We value your feedback significantly. By telling us what you really feel about your experience at our hotel, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand.

"Mike's First Visit"

4
05/11/2015

This was my first stay at this property and I was delighted with the staff and my room. It was clean with nice furniture, well lit bathroom, and plenty of hot water. The staff was very friendly. The only item that fell short of my expectations was the TV channel selection. Having Direct TV there is no weather channel, FoxS1, or NBCS. I have made a second reservation in two weeks and will stay here again!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We are very pleased that you enjoyed your first visit with us. Your opinion is very important. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will review our channel selections with the management team. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a review. We appreciate your loyalty to our hotel.

"Great stay"

5
04/11/2015

i love staying at this hotel weather its for a business trip or its a family trip. staff is always friendly, beds are very comfortable and the hotel is always clean and fancy looking. and the the breakfast is bomb.com!!

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete a review. We appreciate your loyalty to our brand. Sincerely, Frank Fales Operations and Sales manager BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario

"Great Rates, Comfortable and Clean"

4
27/10/2015

The rooms are well maintained and were quiet and had all the neccessities. The price point is great. The staff was responsive to our needs very helpful. I don't really have much more to say but in order to post this review I have to have more characters someone really ought to fix that.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for your great review! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please do not hesitate to contact me if I can assist you with our services in the future. You can contact us at (909) 466-1111. Sincerely, Frank F. Operations Manager

"OK experience"

2
22/10/2015

The electricity went off at the hotel around 5 am and didn't come back on till 1pm. They had no generators or emergency anything. We asked for a refund for our stay there but only received a refund for one day. I went to Cali to go to a reunion and was unable to attend because of this situation with the electricity. The hotel is located in a nice area and good food all around. The bed was comfy and the breakfast was suitable. I would have given a 4 star rating had they electricity situation not occurred.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Your business is very important to us and we value your feedback. We apologize for the power outage. Of course this was an unforeseen circumstance. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909-466-1111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"i lost valuables"

3
21/10/2015

My room was cleaned and emptied when I left to go to a meeting and I hadn't check out yet. When I returned my valuables were gone and room was cleaned for the next guest. they tried to return my itmes but I wasn't taking mouthwash and toothbrushes that were in the garbace bck. My wiork papers had stains from the garbage on them.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am happy that we located your tie, toiletries and paperwork items in our lost and found department. We will save your items for pick up on your next visit. I would like to assure you that your items were bagged up properly and did not enter any trash receptacle. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for giving us another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909-466-1111.

"What I Think Of Best Western In Rancho Cucamonga"

5
20/10/2015

Best Western Plus Heritage Inn In Rancho Cucamonga is one of the BEST Hotels My Wife And I Have Stayed In. The Overall Appearance Of The Hotel Was Neat And Clean Our Room Was Clean And Neat And Overall The Staff Was Caring, Kind, Courteous And Very Respectful And Helpful in every way possible always helpful the guests. I give this hotel 2 Very Big Thumbs Up

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you Robert for taking the time to give us such great feedback. We really enjoyed your visit at our home away from home. It was a pleasure speaking with you. We strive to provide a clean, comfortable hotel and genuine caring staff. I hope to see you and your family very soon. Please contact me if I can assist in any way for the future. Thank you! Best regards,

"Amazing Quality and Service Suite"

5
19/10/2015

We stayed at their presidential suite and it was amazing. The service was wonderful. At about 3am our last night the whole neighborhood had power outage and we stayed without electricity which was very unfortunately. Specially because we were on the 6th floor, had heavy luggage and had to carry everything down the stair. Keep in mind this was not the hotel's fault at all what's so ever. It was out of their hands. Again their quality was the best and I would definitely stay again.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for the wonderful comments. I want to apologize for the unfortunate power outage. We strive to provide excellent service at all times. We appreciate your patience and understanding during an uncomfortable situation. I hope you return for your next visit soon. Please contact me personally to arrange for your next stay at (909) 466-1111. I would be happy to ensure you receive a very good rate. Thank you again for your kind words. Best regards,

"excellent value"

5
16/10/2015

i have stayed at this hotel several times while travelling to Phoenix. Although a little difficult to find the first time, still only a few min from the freeway. beautiful lobby, large rooms, the hotel staff very friendly and efficient. excellent value for the money. recommend for all travellers.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the great review! We really appreciate your feedback. We strive to provide all of our guests with an excellent experience. We look forward to you next visit with us and appreciate your loyalty. Thank you again for your comments.

"You won't be disappointed"

5
16/10/2015

Hotel property exceeded our expectations... good location, excellent appearance and well worth the price. Only complaint with this and all the BW properties, their breakfast serves plastic scrambled eggs? I think their eggs.... at all costs avoid this concoction....you will thank your decision 30 minutes later.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations at our breakfast buffet. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are very happy we were able to exceed your expectations with all other aspects of your stay! I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience at our breakfast buffet.

"Our favotite hotel, in the inland empire."

5
16/10/2015

very comfortable, great value, extremely comfortable bed, we stay in this hotel every time we come to rancho Cucamonga.the hotel is very clean and the staff is very good. any problems have always been taken care of very fast. we enjoy its location to shopping and food. the central location is very nice, as you are close to the beach, the mountains the dessert, and los angeles.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the detailed feedback, we value your opinions strongly and use them to improve the experience at our hotel. It is a great compliment that we are your favorite hotel! We hope you really enjoyed your stay with us. Please come back and visit us soon! Again thank you for your feedback. Best regards!

"Affordable with luxury feel."

4
14/10/2015

When we travel to Ontario (twice a year), we normally stayed closed by the Ontario Mall hotels. But, this time we want to stay close by our friends. We were surprised by how nice this particular hotel was. Excellent room and great breakfast. Very friendly staffs.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you so much for the kind words. It was a pleasure having you at our hotel. We hope you enjoyed our newly remodeled rooms. Your feedback is very important to us. Our team always strives to provide great customer service and a quality product. We hope you visit us again soon. Thank you again.

"Conveniently located and fairly priced"

4
02/10/2015

The staff is excellent and friendly. The room was nicely decorated but the A/C unit was extremely loud. Which kept me up on and off most of the night. The breakfast was nicely presented but the choices were limited. A shining star to the staff. I left a bag in the parking lot. The staff contacted me through email and calls but I did not access the messages in time. But they secured my bag until my family was able to pick it up.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for taking the time in giving us your feedback. I will be sharing your concerns withour team in order to improve your stay on future visits. I am happy to see that we provided great costumer service. I will be commending the staff on a job well done. We look forward to your next stay with us!

"Attending my nephew's wedding in upland"

4
27/09/2015

Came to town to attend my nephews wedding in Upland CA. Book 2 rooms 1 for my wife & me a king bed room and a 2 queens bed room for my daughter's family at a very resonable rate. I need to have an early check-in of 2:00 pm and they were able to oblige. They also provided a shuttle ride fo the 6 of us to the wedding. The rooms were clean and roomy. The breakfast was the only sad things scambled eggs were cold, bacon very thin and cold and the ham was cold as well.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the detailed feedback. We are happy that you enjoyed your stay. It sounds like it was a great wedding. Please extend our congratulations! We have taken your comments seriously and have made certain that the proper tools are in place to ensure a hot breakfast. Thank you again for your assistance in maintaining a high quality experience. Best regards.

"My trip"

5
27/09/2015

The hotel was of excellent quality with beds being very comfortable and rooms extremely clean. The hotel was centrally located to all of my needs and a joy to stay in. staff were extremely helpful and courteous as well.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you very much for the kind words. Our staff takes pride in sincerely caring for our guests. Your opinion is very valuable in maintaining high quality standards. We hope to see you very soon! Best regards.

"Best place ever!"

5
24/09/2015

One of the best hotels I've stayed in - staff is great, location is perfect, and accommodation's/amenities A++ We plan on visiting this hotel again, even if just a weekend getaway. There are restaurants within walking distance, all the stores you would ever need for necessities, but hotel/room is quiet and comfortable.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Dear Keri J, Thank you for choosing us! We understand that there many hotels to choose from. We are very pleased that you had a wonderful stay. Your opinion is very important to us and will assist us in providing service in the future. We hope to see you soon! Best Regards, Frank F Operations Manager

"Pleasant Stay"

5
18/09/2015

This was a very high quality Best Western Plus facility. It was convenient for us since we were spending time in the High Desert Area, Big Bear Lake area, and Rancho Cucamonga. The hotel was only about 1 mile west of I-15. Front desk staff were extremely cooperative and patient with our needs. Breakfast was kind of standard but it was fresh and was available in a rather large room with plenty of seating. Parking was free and very convenient. Mimi's Café was next door and provided an excellent breakfast when we did not make the 10 AM cut off.

Frank F, Manager at BEST WESTERN PLUS Heritage Inn Rancho Cucamonga/Ontario, responded to this review
Thank you for the detailed feedback, we value our guest's opinion strongly and use them to improve the experience at our hotel. We hope you really enjoyed your vacation with us. Please come back and visit us soon! Again thank you for your feedback. Best regards!