Best Western Hotel Residence Italia

The entire staff was very helpful, courteous, and friendly. Room housekeeping was fast and clean, bringing our experience close to being at home. Another positive aspect was the free parking.

Quiet and spacious rooms, varied and abundant breakfast, friendly staff and attentive to the needs of guests. It is 25 minutes walk to the Poetto beach and well connected to various beaches in Southern Sardinia, bus station is 1 minute away. Recommended!

I had a very pleasant stay at Best Western Hotel in Sardinia. The hotel was clean, welcoming and comfortable, with a team that was very supportive throughout my stay. The staff were especially helpful in guiding me on how to move around and make the most of the area, which I really appreciated. The breakfast was great, with a good selection, and the views added a lovely touch to the stay. The location is also excellent - central, convenient, and easy for getting around. Overall, it was a clean, well-run, and welcoming hotel, and I would happily recommend it for a comfortable stay in Sardinia. Great value for money!

Booked my stay online and, due to an urgent family matter, I had to add an additional day at late notice. Followed the email link to modify and, without realising, ended up with 2 separate bookings which only came to my notice after the hotel had charged me twice. Having already been charged for 3 of the 4 day stay (at a slightly discounted rate) before arrival, you would think that any reasonable hotel would just add an additional day at the higher rate. But no, Best Western charged me twice and then would only refund me for the discounted booking, charging the higher rate for the full 4 days regardless of the fact I had already paid for 3 at the discounted rate. When I attempted to discuss what looks like rather sharp practice with Monique (?) in the Milan Customer Service office, she hung up on me twice. I was also told rather patronisingly by the hotel manager that I should be grateful to get anything back at all and that I consciously chose to book the same hotel twice for the same 3 nights. Why would anyone consciously book the same hotel twice? The user experience should be that you click modify and get a modification, not an entirely new booking. Best Western seem unwilling to accept this. Very poor customer service.

Great hotel for your stay in this area, part of thee international brand and basically, all that you need. Location was very good. Reception staff is quite friendly and helpful, they will do everything they can to accommodate you. Room was a decent size and clean. Definitely recommended if you are in this area and will be back again as I do tend to go back to hotels that I have used in the past

From all my travels, this has got to be by far the most customer service driven hotel I've ever experienced. The word NO, doesn't exist here. The staff were always readily available to assist, even by going the extra mile. Perfectly based to get you to all parts of Cagliari, clean, neat and free parking with ample restaurants close by - what more could you ask for! A special thanks to ALL the staff and a particular mention to Riccardo, I hope you continue to strive and climb the ranks with Best Western recognising your outstanding managerial skills - Grazie!

Far enough from Cagliari, 10 km, in a good position. Close to Poetto and 15 mins drive to reach Cagliari. We chose this hotel bcs we wanted to explore free beach like Cala Regina. We wanted a place easy to reach, distant by the traffic jam in Cagliari.

Room is spacious with a balcony to hang your wet clothes. Close to Poetto beach but quite far from the city center but accessible with bus. Service is really good with very friendly staff. Good value for the money. Downside I could think of is the lack of food you could order.

this hotel is well located. It's fairly calm (a bit noise from the street if window open), easy access by car but also by public transport (bus stop just around the corner). There are several shops for food and snacks within walking distance, but also to the Poetta beach it's only about 20 mins to walk.The breakfast is not luxurious, but far better variety of choice than normally in Italy. The coffee is some of the best if you order at the bar.

We usually book hotels close to the city but this time I used my BW-points for 2(free) nights at this hotel and if I could I would change hotel. This place I located far away from city about 20min with taxi and about 35min with bus + 10min walk. For the 2nights we were there we did not feel safe. We heard gunshots and police sirens both days and it did not feel like I would take my family to the area. The hotel is an old hotel and needed to be updated ASAP! The only positive things is the staff & the cleaning of the rooms + flamingos :) They communicate very fast so if you have any questions, do not hesitate to write to them they will answer in 30min or less. Let me know if you want me to visit something else in Italy. If you want to see more pictures from my trips please check out my Instagram/whaatzzupp Thanks for reading, Until next time see you soon! Hotel: ** Service:**** Location: *

The rooms were surprisingly big, the breakfast was very tasty and, the highlight, the service which was absolutely excellent (every single staff member was so attentive and helpful, helped us order dinner when everything appeared closed, recommended various places around Cagliari etc) 10/10 would recommend (especially if you have a car to easily get to Cagliari).

Very happy to find this good Hotel with obliging staffs and good breakfast. The location is near of some Bars, Pizzas and good Restaurants. At least it is on a good Position to the beach or start to trips at the coastline.

Very old hotel, 20-30 minutes by foot from the beach along the dusty road, no restaurant, noisy rooms, no smoking area. The breakfast doesn't include any hot meals like porridge or omelette. Some staff doesn't speak English at all.

The hotel is in a good location which provides easy access to any destination or adventure in Sardinia you can imagine. The rooms are decent size with ingeniously laid out with furniture providing excellent storage space. The bathroom comes with a very functional shower, a bidet and other standard features, simple but yet so Italian. The rooms cleanliness if of the highest standard. Probably the strongest point is the hotel staff especially the reception who would not hesitate to help you and go an extra mile should you have any demand. We have obtained a lot of useful information about the area and the island in general. Overall very we have had wonderful time and would definitely come back the next time we come to Sardinia.

Pros: Really big and very clean room with comfortable bed. You have everything you need: teapot with tea and coffee, mini-bar, full height mirror, tv and hairdryer. The staff is very professional and speaks english, what is rare in italy. You have a lot of parking spaces on site, if its around or underground. Near the hotel is a bus number PF stop (10 minutes walk), where from you can ride to Cagliari center. The breakfast is good with enough choice. Cons: There is no ventilation in the toilet and the flushing system is bad. Overall the furniture is very old (but the bed is great). Unfortunately there is no option to amend the booking, so its a non-refundable hotel.

Stayed for a three nights while on business locally. Good wifi, nice breakfast helpful staff. Walking distance to the beach. Plenty of places to eat within walking distance. My room had a double bed, sofa bed & kitchenette.

Great, the stuff is very helpful and gave us all necessary information during our visit to Sardinia. Thanks to them we managed to visit the most interesting places in the south - east; south-west coast of Sardinia. The location of the hotel is great for visiting eastern and western coastlines or you can spend some days at Poetto beach that is just next to the hotel ( 2-3- minutes drive by car or 20 minutes walk).

Lots of plus points : Our room was large and spotlessly clean. The bed was very comfortable, the shower was excellent and we were very glad of the air conditioning. The staff are friendly and helpful and the breakfast has lots of choice and is good quality. The hotel is in a residential area of a suburb of Cagliari and although there are a small number of restaurants close by most are a bit of a walk. It is also about a twenty minute+ walk to the beach. It is better to get the bus (the stop is right nearby) and go a few stops along the coast towards Cagliari as the beach is very nice there.

Great location-within walking distance to the beach and town.Close to good restaurants Friendly and helpful staff at the reception Desk.Nice rooms,good bed,but the strong audibility.The hotel very satisfied.

We stayed at the hotel for a week. No hire car so we were limited. Howevertaff excellent and helpful. Good taxi service. Lovely walk to beach past the salt lakes and flamingoes. Restaurant over the road offered excellent choice of very cheap business lunch at midday, plus more expensive menu. Greatly enjoyed thefish menu in the evening costing 30€.

We had lovely spacious family room. Hotel staff very helpful close to bus stops with easy access to explore Cagliarie and a 6 minute ride to the beach. Great breakfast. Relaxed atmosphere only downside no outdoor seating to enjoy sultry evenings

We arrived here as a small family for the last week of August. Upon arrival there had been a slight mix-up about the room as there was no bed for our daughter. As we'd arrived late at night, there was no time to change rooms until the morning. When we were upgraded, we couldn't have been more happy. The room suited our needs perfectly, with a balcony and a view of the sea. The rooms are spotlessly clean with plenty of room for the price. The customer service from the staff at The Best Western here is in my experience, simply outstanding. As the week, progressed, we became (I fear) the unintentional awkward guests, from ringing up and arranging a taxi to pick us up, to fetching some drying laundry that had fallen from out balcony! All of the requests were dealt with patience and smile. I was researching the best way to visit the Roman ruins at Nora before I travelled, but realised that the rates were high tourist rates. I asked Riccardo on reception if he knew of a better way to get there without paying €150 (not including entrance). He immediately picked up the phone and managed to arrange a trip for us for just €50 with a really nice guy named Davide, who was very professional. The whole staff there were fantastic, from Riccardo, Sara, Veronica, Andrea and everyone else, to Stefania who my daughter became quite attached to!

Overall very friendly and helpful service - the service at the reception helps wherever you have a question or a problem. Big rooms with a bit outdated interior but everything is clean and works. Parking at the courtyard or in the underground garage.

It was a breath of fresh air to have an English speaking Hotel Manager welcoming you in Italy. Riccardo was very attentive to our request of a clean room due to our daughter's asthma problem. We are very impressed with the bright big room we were given, it was spotless. It had a balcony facing the beach- we were really pleased with the stunning view. The staff were very polite, the lady in the hotel cafe even went out of her way to write directions to tourist spots we were after! Breakfast was good value for money- it had a good variety of fresh fruits and gorgeous coffee. Thank you Best Western for giving my family an awesome stay!

We were only in Cagliari for two night as we had a Baptism, we are from Australia. The room was prefect for our two small boys. Reception staff were great organising transfers to our next destination & taxi to/from the beach. My only fault was the breakfast, the variety was lacking.

We spent two nights at this hotel at the beginning of our holiday in Sardinia and found it to be good value for money. Clean and spacious rooms, friendly / helpful staff and we thought the breakfast was also very good. You need to know that the hotel is not in Cagliari itself but the next town of Quartu Sant'Elena, so you need a car (or public transport) for visiting the city. However, it is very close (3 min drive) to the lovey beach of Poetto and the nature reserve with its wild flamingos. All in all good value for money and highly recommended if you don't mind being outside the city.

I have been in this hotel in August 2017, the staff were very helpful and professional. The room I was given was very good too even though there was a strong smell of stale smoke in it. The breakfast was very good too: plenty of choices and quality food!

Short City break in a friendly hotel, great breakfast, good air conditioning, nice bed, even fair prices for the mini bar. Very near the beach, restaurants are more difficult to find in the proximity of this place

Great value for money, nice size room, air con, very clean, comfy bed and good and size and power shower. V impressed considering price paid, you need to car to get around and to and from beach as too hot for the 20 min walk

It was one of the best hotels I have ever stayed in.Very good price, was real good, they have good rooms and very clean, Was really good.Friendly Staff and good facilities level. I definitely will stay again in this hotel. DR.VLADIMIR BRODSKY

Great Hotel, great service, great choice! We have been welcomed and felt really good the whole week we were staying in. In fact, we felt at home. The breakfast is amazing and the rooms are big. The air conditioner is really good too and the bed very comfortable. Highly recommended.

We were very happy with the Best Western hotel in Cagliari, Sardinia. Though the location is a 30 minute bus ride from the centre of Cagliari, it is well positioned for visiting the fascinating salt lakes and the pretty beach of Poetto. Our room was very spacious and included a separate table and chairs. The reception staff were very polite and welcoming. The hotel was very clean and the maid service was very good.

Hotel is located in quarto santa Elena som er 40 minutes by bus from city center.There are several buses to the city center. It is 15 minutes walking form the Poetto beach. Bus station is like 10 minute walking. Rooms are old. Some have balcony. The area dose not look very nice. They are always sitting a group og people in the front of hotel and drinking and talking loudly until middle of night. Breakfast is very good with fresh fruits. The staff are very nice and helpfull.There are many places to eat good food aroud hotel.

the attention was terrible. the receptionist was very rude to me and my friends. she made us wait for 4 hours for our room and didn't even offer a glass of water. at checkout she was charging us 3 extra breakfasts we didn't have. The beds were uncomfortable to sleep in, the rooms had poor light. breakfast didn't taste good. the bread seemed old and juices tasted like detergent. I wouldn't stay in this hotel ever again.

The Italia Residence is an excellent hotel in every regard, terrific value for money, first class staff and service. We have visited three times and have booked to return later this year. We would stay anywhere else in Cagliari.

Stayed a week at the The Best Western Hotel Residencia. The hotel lies about 7 kilometers from the City Center but there is a suitable bus line to the town and if you travel by car there's a free carparking. The room was spacious and nice. Very clean and with a good shower. The neighbourhood is rather quiet so you get a good nights sleep. Very lovely staff both in the reception and breakfast room. Do recommend to take the breakfast at the hotel with is s good value for your money. If I return to Cagliaria I will most definately stay at this hotel

We stayed over a 5 day weekend break the hotel couldn't have been better from our experience! The reception was very helpful in recommending places to eat and see, they even gave us free bus tickets when we asked where to purchase them. The hotel is located within an easy walk to the beach and very close to the nature reserve for the flamingos. The reception also spoke very good English which helped us significantly as we can't speak any Italian :)

Very helpfull and nice staff, good brakefast, especially cofee. We paid it 3e per person.Cloce to Cagliari, about 15min.whit car. We had a big room, whit large and cosy bad. It had also fridge and a little kitchen.

This hotel was amazing. great location if you want to walk to the beach. Really quiet. Staff was really helpful. The room was big (for European standards). Nice bathroom and really comfortable bed. Breakfast foord was good (I do not have breakfast, but I saw a lot of people eating happily). My only complain was that the coffee was not great, I love my double espresso in the morning and this coffee was very weak. But that is just a small detail, because the people and the quality of the hotel was amazing.

This is our second stay here and if we return would come back. Great accommodations, great service, great meals but, above all -- SUPER location. On the far end of the main island Sant'Elena is a quiet residential island with numerous parks both fairly large and vest-pocket types. The desk staff were a little stiff and abrupt but not too bad.

This Hotel is suficient.The personal is open, friendly and young. The clientes are in octubre business.men. The rooms are clean and simple furnitured. The Hotel is in the city and 900m from the beach. The airport is 30 Euros-Taxi in distance. Bikes are posible to rent . WLAN is perfect and free. I can recommend this Hotel.

Breakfast first class with a cheerful waitress greeting us with a choice of hot drink. Breakfast menu changed daily with brownies, doughnuts etc appearing. Reception very helpful with every request pleasantly and very efficiently dealt with. The only strange thing was the soap dispenser located in the shower which made washing in the sink a rather long winded procedure.

We got in late to Best Western Hotel Residence Italia in Quartu Sant'Elena. We decided to have a libation before we turned in, and a young woman named Gloria served us. There were others in the reception area - also having drinks - and we discovered that we were all from the U.S. Our conversation started to extend far into the evening, so we asked Gloria if we needed to leave. She said, No, that we were fine, but with some prodding we discovered she was to have clocked out in the previous hour. She was so gracious. The next morning, we saw her at breakfast and we felt bad for keeping her up so late, but again, she waved us off. Gloria is a wonderful ambassador for this hotel. And actually, the entire staff was helpful and professional.

Ideally situated for travel within the region, not too far from airport either. Exactly what I would expect from this type of hotel but whet made it stand out was the staff. All happy & smiling & couldn't have been more helpful.

nice place with friendly staff and clean room. the location is good and you can take bus to get beach or bicycle. they serve good breakfast with fresh fruits. There is a lot of local and restaurant near by the hotel.

We spend few days in July this year in this beautiful hotel. We are pleased our choice and conditions in the hotel. After some of the comments we feared that if we made the right stabbed, but immediatly upon arrival our doubts are gone. Friendly staff ready to help, purity are at a very high level. Hotels are located in a quiet location. Rooms are perfectly equipment and spacious. The Poetto beach is 5 min drive or fev minutes more by bikes. Bus to the center of the Cagliari stops five minutes walking, and drive close by 15 minutes. Breakfast is varied, with ham, cheese, cooking eggs, sweet and fruits.... In my opinion hotel is the right choice for holiday in a guiet environment and relaxing atmosphere , close and well connected to the city center, beach were parking is free, shoping center and more other places....

The hotel is situated outside Cagliari but well placed for the lovely Poetta beach. The staff are very pleasant, polite and helpful. Parking is available but a shuttle bus into the city is a better & cheaper option. Our room on the sixth floor was clean & functional but facing the street. This meant we were affected by some noise from a group of youths who congregated directly opposite on some communal land. Just around the corner from the hotel is a small pizzeria / bar frequented mostly by locals but the pizza was the best we have tasted in Italy so far & very reasonably priced. Food & drink at the beach bars are very expensive.

Spend 3 days in Best Western Hotel , since we arrived till we left everybody was super friendly and helpful, room are proper with a silenced AC , big enough with nice small Balcony , breakfast with fresh fruits and decent coffee, the beach is at walk distance and fews great restaurant around the hotel as well .

Departed early and was happy to forego 1 nights accommodation fees as we felt unsafe due to the apparent overspill of immigrants from Cagliari. We were in the hotel by 6pm The hotel is situated in an urban area with very few amenities. The beach the hotel staff directed us to were mud flats Free parking is available on site . Cleanliness is good. Breakfast acceptable. Wifi is free and fast. Our room was cramped and it was only on checking out that we were offered a better room. The hotel needs modernisation but the lack of this is reflected in the price Having travelled the world this is the only hotel we have felt unsafe in and to-date is the worst chainhotel we have evered stayed in

This hotel, it's service and food are excellent. Located out of Cagliari centre but only 1km to beautiful Poetto beach. Would highly recommend the hotel. Also Sa Tomate is a wonderful restaurant opposite, fantastic food and great people and you get 10% discount being a hotel guest. Also try Sardinia Dream Tours if you want to get to see beautiful, hidden Sardinia. Loved our 5 days here.

I spent 2 nights in this quite good hotel located about 500 meters from Poetto beach (the nicest of Cagliari). Fantastic receptionists, always smiling and ready to help. 7th floor room facing Poetto, very good continental breakfast. Outstanding value for the money spent.

The hotel itself is not bad. It has had renovation done over time and the room we had had a kitchenette at one time. The room was a good size with a siting area and the bathroom was adequate. But this hotel is quite a distance from Cagliari so you have to have a car to see the sights. There really aren't any good restaurants nearby either. Our room also didn't have any air conditioning. We complained but it was never turned on. We had to leave the windows open at night with the shutters closed to keep the bugs out. The breakfast was good with a variety of choices. We have stayed in other Best Western and we didn't feel this one met the standard. I don't think I can recommend this hotel for future stays.

We staid at this hotel for 4 days. We were completely satisfied.. The staff was really helpful and friendly. Breakfast was deliciuos and very varied. We had a car so it was perfect to reach all the activities nearby. Thank you and good luck!

It was one of our best holidays. Sardinia was a pleasant surprise, with beautiful people and awesome food. Best Western was the best choice for us, while being rather close to Poeto beach and great restaurants. Rooms are very clean, people working here are very nice, and really trying to help. A very nice experience.

I'll be honest when we first arrived at the hotel, late at night after delayed flights, we weren't that impressed. Even the room seemed "functional" at best. After a fabulous night's sleep in our cool, air-conditioned room , on what turned out to be an extraordinarily comfy bed, the hotel's benefits started to become apparent. Those benefits are, largely, the staff. Everyone we had any dealings with was charming, competent and helpful. I don't remember ever being so impressed with a hotel's staff as a group and not finding a single one who let the side down. They were all happy to do anything they could to make our stay more comfortable. The hotel itself and the amenities it offers are more than adequate for a business trip and it'd make a great base for anyone exploring Cagliari. The wifi was excellent, as well! This isn't a "posh", flashy hotel but it doesn't need to be, given how good the staff are. If I ever go back to Cagliari I won't even be looking for anywhere else. Many, many thanks to everyone at the Best Western for being fantastic, and really knowing what customer service is about!

My husband and i stayd at this hotel for three days. We were completely satisfied.. The staff was really helpful and friendly. Breakfast was deliciuos and very varied. We had a car so it was perfect to reach all the activities nearby. Thank you and good luck!

Excellent staff ( Big thanks to the people at the reception). Friendly, open and helpful. We felt very welcome. Good location between the seaside and the city of Cagliari. Nice job and keep up the good work!