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Best Western Hotel Prescottonian, Prescott

4.5/5  - basé sur 1013 notations.
1317 E Gurley Street, 86301-3313, Prescott, United States - See map

From Whiskey Row to the World's Oldest Rodeo, every guest at our Prescott hotel faces one big question: What do you do first? Downtown Prescott is only a few minutes away, which is a big plus for business travelers and guests looking for the best dining and shopping. However, if a day on the links sounds more enticing, there are a number of golf courses nearby. From business to leisure, our Prescott hotel is in a great location to enjoy everything the region has to offer. We’re the only Best Western in the area, and our reputation makes us stand out. Guests count on the outstanding quality, convenience, and customer service of our branded Prescott hotel. We also offer a fantastic location that’s convenient to the most popular destinations in the area. As a pet-friendly Prescott hotel, we welcome the entire family and are a favorite for guests traveling with furry friends. Whether you’re in town for downtown Prescott events or one of the popular youth sports tournaments, you’ll be treated to a warm reception, plentiful parking and spacious accommodations. Outdoor recreational activities like hiking, cycling, and fishing are also available nearby. Leave the most important meal of the day to us. Our complimentary full hot breakfast spread includes hot scrambled eggs, ham or sausage, a variety of breakfast pastries and breads, english muffin or bagels, a waffle station, a selection of fruits and cereals, and a choice of yogurts. Top it off with a mug of our famous 100% Arabica coffee or your choice of cold juices. Book a comfortable, clean room at Best Western Prescottonian and see how our friendly staff can help make your vacation one to remember! Enjoy your stay.

Best Western

Hotel Prescottonian

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 1013 guest reviews
NOTE ISSUED
Excellent
523
Very Good
325
Average
120
Poor
30
Terrible
15
REFER TO NOTICE
Business Business
137
Couples Couples
347
Family Family
342
Friends getaway Friends getaway
96
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Loved this hotel"

5
10/07/2018

Friendly helpful staff, very good breakfast, clean and comfortable. reservation was on a upper floor however staff offered us a room on the lower floor when we arrived, staff recommended on site Mexican restaurant guacamayas was very good, great prices for the amount and quality of the food combination meal $10 - $15. would definitely stay again.

"Very nice stay"

4
29/06/2018

We were in town for a quick trip to drop my daughter at camp. The location is great because it is close to everything. It was clean and the rooms are bigger than many other hotels rooms we have stayed in. If we are in Prescott again, we will stay here for certain.

Robbin J, General Manager at Best Western Prescottonian, responded to this review
Thank you for posting your comments for future travelers. We are extremely happy to be called a solid hotel choice. We know that we are not a new property and do not have a lot of extra amenities. What we can be is a clean, friendly, comfortable place to stay. We sincerely thank you for all of your comments. I hope that you will have a chance to return and see us again soon.

"Not a resort, but good for a brief stay"

4
23/06/2018

Stayed two nights as we had an activity planned in Prescott. PROS: friendly staff, plentiful breakfast (better than most hotels), clean/renovated rooms with comfy beds, a lot of housekeeping staff walking the property, outside entrance with parking at your door, conveniently located for all points in Prescott with quick access, very close to restaurants and stores, pool area looked well-maintained, mainly families, seniors, and traveling workers, price lower than other hotels, pet-friendly CONS: outside entrance with parking at your door (if it isn't your car there, it can be noisy), seems like a regular motel for traveling workers (construction, etc.) - a lot of work trucks,our room near the stairs was noisy at times from guests outside, no bathroom fan, no open space/green space for kids or pets- all parking lot, directly located on the main road We would stay again, esp. for the price, but not if we were looking for a resort-type hotel (ex. vacation).

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear that you found your room to be clean and our staff accommodating. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. Granted, we are an older motel, but we are continually looking for ways to renew, refresh and renovate our property. Thank you for choosing to stay with us. We enjoyed having you and hope to see you again on your next trip to Prescott.

"Weekend stay"

5
05/06/2018

This stay was comfortable. Too bad that the access coming from Prescott Valley was inconvenient and somewhat hazardous. Associated Mexican style restaurant was very good. Complimentary breakfast was more than adequate.

Robbin J, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Great Place"

5
04/06/2018

Very nice BW hotel. This place checked all the usual boxes - clean, quiet, neat and tidy. The breakfast was outstanding! I've seen breakfast buffets at restaurants that weren't as nice as the spread this BW put out! The owner of the hotel checked us in and was super helpful. This was the best BW hotel I've stayed in!!

Robbin J, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. I'm happy to hear that you enjoyed our full hot breakfast buffet. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Best Western Prescottonian, Prescott, ARIZONA"

3
02/06/2018

I'm being generous by giving this property a 3 star rating. Overall ok; however, internet was NOT working at all in the rooms; A/C unit was not working properly; very little water pressure in the room when taking a shower (with fluctuating water temperature); and very little lighting in the rooms. Otherwise very clean and friendly staff. Worth it if paying by points (like I did); but not worth it if paying by $$$.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Please let us know what room you were in - there's no excuse for an A/C unit not working properly or a problem with the water pressure. As in any motel, problems do come up from time to time, but this means that one of our Maintenance or Housekeeping staff is not doing their job checking rooms, which is unacceptable and I promise to deal with this immediately.

"Everything I hoped for"

5
30/05/2018

I was in Prescott on some spur of the minute business, and made a reservation at the BW in Prescott. I had meetings in the afternoon, so hoped I might check in early and put food that was in my cooler in the refrigerator. I arrived about 11:00 am. Debbie, I believe, was at the desk. She was so nice and helpful. I got my room - perfect. Got my stuff into the refrigerator, had my meetings, all was perfect. I've stayed at this hotel before, and among the many BWs I stay at, I think it is really great.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking a few minutes to share such wonderful compliments. I hope that your business meetings left you some time to enjoy Prescott while you were here. If you ever need suggestions for where to go, whether it be an indoor or outdoor activity, just ask one of our desk clerks at check in. They are all terrific at suggesting their favorite places. We appreciate your comments and hope we will see you again soon!

"Good room for fair price"

4
30/05/2018

We liked our room and the price was better than most places to stay in Prescott. The staff were friendly and helpful. The free breakfast was better than other places we had stayed. Not far from downtown, and convenient for getting around Prescott.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Solid Value"

5
30/05/2018

This property is located just 2 minutes outside of downtown Prescott close to the major expressways making it ideal for daily excursions to Camp Verde or Sedona. It is very clean, safe and the full breakfast was a major plus. The property is non-smoking and our room was very fresh and clean. Thank you to the very friendly and helpful staff, we will see you again!

"Good Prescott stay"

4
28/05/2018

This is an older motel that is really striving to meet traveler's desires, and providing helpful info on local attractions. One of the most spacious breakfast rooms I have seen in motels, with a good selection of hot and cold food/beverages. Rooms could use more light, a pet peeve of mine as older eyes need more.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. We look forward to welcoming you back again in the future.

"Overall very good"

4
18/05/2018

2 nights, solo traveler. Here's a summary: I was in a 2nd (middle floor) room #250 in bldg at East side of property Plusses: - Room was pretty 'up to date', felt modern/comfortable and very quiet - Bed/bedding was really good, towels were very nice quality - CATV and Wi-Fi worked fine - wall heat/air cond. unit worked well but was noisy as wall units typically are - hot breakfast (6-9am) was just 'OK" Negatives: - Booked direct about a week in advance, upon check-in at 5pm on a Monday was told they had no more ground floor rooms (I had requested this) and clerk admitted they missed the comment on my booking. Add'l comments: Most rooms are set back a decent distance from the highway, the building I was was very quiet, virtually no street or other noise. Main entrance /driveway: need to be cautious when exiting and going right onto Gurley St. as one is basically entering a 3 lane highway with traffic moving at 40+ MPH from a standing start - Don't even attempt to go left, use the street and exit behind the complex.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to give us a great rating. Again, I would like to apologize for missing your special request for a 1st floor room. I hope that you will give a chance to exceed your expectations on your next trip to Prescott..

"Hard to find a better place."

5
14/05/2018

We have been staying at the Best Western the last few years and there is a reason we keep coming back. The staff is probably the friendliest we have ever come across, this includes the front desk, breakfast personnel, housekeeping, maintenance, and etc. They all have smiles and always ask how the stay is going. The rooms are good size, clean and neat. The morning breakfast is a great way to start the day and there is something for everyone.We were there in early May and even though the hotel appeared full it was nice and quiet. It is always a great start to your stay when the person checking you in makes you feel extremely welcome. Faith, has checked us in the last few times we have stayed here and could not have asked for a better person. Located a few minutes from the downtown square and easy access to both highways.

"just a short stay"

5
12/05/2018

Excellent place and well worth the cost. The staff was very helpful and the room had many amenities. Our room looked out over a grove of trees. Our room was immaculate an d we had a quiet restful night. We plan on coming back an d staying longer.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I'm so glad that you enjoyed your stay with us. Thank you for taking the time and leaving us feedback on your stay. We look forward to seeing you on your next trip to Prescott.

"Nice and Clean"

4
05/05/2018

Located between historical downtown and Watson lake, this BW is nice and clean. The facility itself is reasonably comfortable but some updates can be used, especially mattress and the bedding. The staffs are very friendly and helpful. I left a personal item behind and the staff quickly rediscovered it and shipped it back. Thanks!

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to give us a great review. I am sorry to hear about your disappointment with the bedding in your room and am truly sorry that it impacted your stay. Bedding comfort is a very individualized preference. We use Sealy Posturepedic pillow top mattresses in a medium firmness to try to meet the majority of our guests preferences. As in the fable about The Three Bears, some people feel that our beds are too hard, other guests consider them too soft, but for most they are just right. Thank you once again for your candid and constructive feedback. I sincerely hope you will consider giving us another chance to provide you with an incredible stay.

"Good Night's Stay"

4
04/05/2018

Many pluses for this motel. Spacious room with great amenities. The continental breakfast was outstanding. Great customer service from all the staff. We enjoyed our stay here! The motel is not far from may stores and restaurants in Prescott. Parking is tight and the location makes it difficult to get in and out on to highway. Regardless this place is very nice.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore our local museums, hike and bike trails or historic Whiskey Row. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future.

"They thought of everything!"

1
28/04/2018

I often look to Trip Advisor for recommendations so that is why I am writing this review.This is a great property. Years ago we used to stay at Best Westerns but then it seemed liked they kind of went down hill. The properties were very uneven but I am glad to say Best Western has really upped their game. At least the properties where I stayed. Coffee, warm cookies, free newspapers and flavored water in the lobby, comfortable beds, lots of pillow choices, clean room, internet, place to charge devices, refrigerator, microwave, nice breakfast with egg dish, sausage, potatoes, waffles, hot and cold cereal, bread and sweet roll choices, fruit, juices, yogurt, coffee, tea, etc.. Very well trained friendly staff. A lot to be proud of at a reasonable price.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you so much for the kind words!!! I'm so happy to see that you stuck with our brand and gave Best Western a chance to change your opinion. We look forward to seeing you on your next trip to Prescott.

"Our Arizona trip"

5
25/04/2018

Very clean. Extremely comfortable. The Mexican food was absolutely great at the restaurant and the entire staff could not have been better. Breakfast was plentiful and tasteful. Overall this was the best property we stayed at during our visit to Arizona.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for taking the time to give a such a great review. I am glad you enjoyed your stay in Prescott and with us. We look forward to seeing you on your next trip to Prescott.

"Best Western Prescottonian"

5
15/04/2018

I have stayed at this location many times. It has an excellent staff. They are very caring and very helpful. The rooms are clean and nice. The outside of the facility is clean well taken care of. The hotel is in a very good location. The breakfast is one of the better ones on this style of hotel circuit.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you, thank you! You certainly highlighted every special attribute we offer. From the perfect location to our amazing breakfast buffet and friendly associates; it was great to read that we got it right on all accounts. Thank you for sharing with other travelers. We look forward to welcoming you back on your next visit to Prescott.

"BW stay"

3
15/04/2018

The hotel and staff were friendly. The hotel was clean, but the breakfast service was slow. It was easy to get to and parking was great. No problems getting a room on the bottom floor. The front desk was very accommodating. Overall we recommend this hotel.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott.

"One night stay"

5
13/04/2018

Great place yo stay. Staff treat you with down home hospitality. The restaurant next door has a good menu with a good value breakfast in the hotel was more than we could ask for. Definitely would stay again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for your warm and honest review of our motel. We are happy to hear that you feel right at home with us, that is our goal! We look forward to welcoming you back on your next visit.

"Pleasant stay for one night"

4
12/04/2018

This is a somewhat older motel. The bathroom fixtures work fine, but are older. Our room was clean and had all the usual amenities. The towels are old - no fluff, quite thin and hard. The pillows are quite big - we prefer smaller. The breakfast was excellent - lots of choices hot and cold. The location is a bit awkward getting out to drive back downtown, but it worked fine for us. We would stay here again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to review your recent stay at our property. We are glad to hear that you found your room to be clean and our staff accommodating. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. Granted, we are an older motel, but we are continually looking for ways to renew, refresh and renovate our property. Thank you for choosing to stay with us. We enjoyed having you and hope to see you again on your next trip to Prescott.

"A Decent Stay without Elevators"

3
03/04/2018

Our party included a senior citizen who complained bitterly about carrying bags up stairs. If you need an elevator, choose a different property. Otherwise, this is a motel with outside door access, and a walk to the breakfast room. Not much in the way of views, but handy to the highway and the amenities of the area. Clean, nice breakfast room, and friendly staff.

"A real jem"

5
01/04/2018

Our stay was very brief, but highly memorable. A VERY clean and spacious room, VERY caring personnel, very satisfying breakfast. Even TV remotes were sanitized after the previous guest(s). There was plenty of parking, the location of the hotel is convenient.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I'm so glad you enjoyed your stay with us. Thank you for taking the time to leave such a great rating and kind words about our property. We look forward to seeing you on your next trip to Prescott.

"Motel Stay"

4
29/03/2018

The staff is very friendly and helpful. It is an older motel but is very well maintained and very clean. The location is great to get to anywhere in town within minutes. The breakfast area is nice and well stocked, really liked the restaurant on the property,

"Prescott Best Western"

5
25/03/2018

Restaurant was described as very good. Met description. Service was very good and food was excellent. Room was very clean. Bed was very comfortable. Overall a very good experience. Close to downtown so also very convenient. Rooms were very quiet during our stay. Excellent value for the price.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking th time to leave a great rating and very kind words. We look forward to seeing you on your next visit to Prescott.

"Quiet Clean Friendly"

5
25/03/2018

Staff was great, very helpful. Had a double queen room and was very nice and comfortable. We were able to have our dog stay which was a huge relief since she's prone to seizures. Definitely coming back!

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I so glad that you and your fur baby enjoyed your stay with us. We look forward to seeing you on your next trip to Prescott.

"Well maintained, very clean old 2 story motel"

4
23/03/2018

spacious rooms with all the amenities staff friendly and eager to please good internet – 20 mbps down, 3 up breakfast very tasty with lots of choices lots of good dining choices near by Heating and air cond worked well Improvements ... needs new bathroom faucet in room 145 security lock on door needs adjustment room lighting could be better food could be a lot hotter

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to leave some feedback for us. I will get maintenance to take care of the faucet and lock right away. We hope to see you on your next visit to Prescott,

"Great Break"

5
13/03/2018

We had a very nice stay here. We were visiting friends we haven't seen for a very long time. Two Veterans that hadn't seen each other since they were in Vietnam almost 50 years ago. Touring the town was also enjoyable.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for choosing to stay with us. We enjoyed having you as our guest and look forward to welcoming you back on your next visit to Prescott.

"Best Stay"

5
13/03/2018

I have always enjoyed staying at this location over the many years of visiting this city. I enjoyed it so much more now that Best Western took it over. It was easy and effortless to check in, staff were friendly and pleasant and helpful.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for choosing to stay with us. We enjoyed having you as our guest and look forward to welcoming you back on your next visit to Prescott.

"Looks are Deceiving"

3
23/02/2018

As we approached our hotel (look and act quickly as you approach from the east or you will miss your left turn), my first thought was that this is an older place with dinky rooms. I personally hate small hotel rooms, they make me feel like a mouse in a cracker box. In actuality, the rooms at this Best Western are huge, lots of space, a welcome surprise. The lobby looks like it had not been updated in years, but the staff was excellent and helpful. Breakfast was also a pleasant surprise. One never knows what they are going to get at any given hotel, and I often wonder if the food is of sufficient quality. Happy to say that the breakfast here is top-notch and very satisfying. There is also a Mexican restaurant on site, but we did not visit. It is hard to find value in the hotels at Prescott or Prescott Valley. This Best Western seems to be aware of that and made our stay a pleasant one.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to share your review. We appreciate your kind compliments for our motel and staff. Granted, we are a bit older, but are continually looking for ways to update and refresh our property. I am so glad that you found our rooms to be clean and comfortable, our staff friendly, and our breakfast buffet fresh and satisfying. Good customer service and clean, comfortable rooms are the things that we strive to give our customers. We truly appreciate each and every one of you. There are so many options for travelers we understand that you are staying with us by choice, not necessity. Thank you and I hope that we see you again on your next trip to Prescott.

"Uncomfortable"

2
28/01/2018

uncomfortable mattress, mattress squeaked and you could feel the springs of the bed, my husband and I woke up sore, otherwise room was clean, front desk service was nice and helpful, breakfast was great.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thanks for taking the time to write a review. Our staff greatly appreciates positive feedback, and I will be sure to share yours with them. We agree that good beds are a very important detail in choosing a hotel. We take great pride in creating the optimal sleep experience at Best Western Prescottonian, and I am very sorry to hear about your overall disappointment with the bed in your room. We use Sealy Posturepedic pillow top mattresses and although mattress firmness is a very personal preference, we find that our bedding suits the comfort of most of our guests. That being said, I have had my Maintenance supervisor inspect the bed and he has replaced the mattress.Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Hotel or motel?"

3
22/01/2018

Most Best Westerns we've stayed at are hotels with rooms opening into hallways. This was more a motel with rooms access from the outside; however the Room was adequate and fairly clean. Breakfast was very good.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I am sorry to hear that we were not the type of hotel that you were hoping for. We are simply a motel and not a resort type of hotel with all of the extra amenities that they offer. However, if you are here to visit historic downtown Prescott, Whiskey Row, or our local lakes and hiking trails, then we are very conveniently located for your vacation. I understand what you are saying and truly appreciate your constructive comments. I hope that you received wonderful customer service and that the rest of your trip to Prescott was terrific. Thank you for staying with us. We appreciate your review.

"would stay again"

4
08/01/2018

I'm never disappointed with my Best Western stays and this hotel was the same. Always can count on a safe environment, friendly service, clean, good internet- all necessary criteria when I plan a stay.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to share your review. We appreciate your kind compliments for our hotel and staff. Like me, we are a bit older. We do our very best to continually update and refresh the rooms. I am so glad that you found our rooms to be clean and our staff friendly. Good customer service is one of the things that we strive to always give our customers. We truly appreciate each and every one of you. There are so many options for travelers we understand that you are staying with us by choice, not necessity. Thank you and I hope that we see you again on your next trip to Prescott.

"Wonderful stay"

5
05/01/2018

Wonderful service, very spacious room. Great restaurant and staff! Very clean and modernized room. Staff very personable, our room was large and the beds were very comfortable. Parking lot was well lit and restaurant was easy accessible.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review. We are glad to hear that you found your room to be clean and our staff accommodating. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. We enjoyed having you and hope to see you again on your next trip to Prescott.

"Vacation"

5
05/01/2018

Vacation this was a fun filled vacation everything was perfectly clean room great service great view will go again best Western is the best hotel ever Will go back to this hotel again in June and stay a few days it was perfect

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott.

"Great Stay. Great Breakfast"

5
05/01/2018

Clean /Quiet /Comfortable. And top it off with one of the Best Breakfasts you'll find at Hotel. I almost always stay here when I'm in town. Large parking lot can accommodate vehicles with trailers. Great Place

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"December Stay"

4
02/01/2018

My stay at theis hotel was pretty good. The staff was friendly, room was clean & comfortable. The only huccups were that the in room fridge was beyond tempermental. It would either barely cool or completely freeze anything you put in there (the cucumbers, hard boiled eggs, and celery for my lunch never stood a chance). The only other thing was that the only available ice machine, which was broken the last 2 days of my stay, was in a totally separate building. I normally wouldn't mind except for the fact that it was 16*-40* outside, making for quite a frigid trek after working 14 hour shifts. Aside from those 2 things, my stay was quite enjoyable. The room was a good value for the price. I would stay there again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I appreciate your review. I am so glad you enjoyed your stay. I will be sure to pass along your kind comments. I apologize that there was an issue with the refrigerator in your room. I have shared your review with my Maintenance Supervisor and he will be replacing that unit today. I am sorry for any inconvenience it caused. Thank you once again for your candid and constructive feedback. We hope to welcome you back to Best Western Prescottonian in the future.

"Convenient, clean, cheerful"

5
02/01/2018

Right off the highway coming in to Prescott, the Best Western is easy to find. I checked in, but retaliated I wouldn't be able to climb the steps to the second floor. I went back and explained that i have respiratory problems and need the main floor. In 10 seconds, I had a different room. Wow, I was impressed and grateful.

"Gem in the Pines"

5
02/01/2018

This truly is a hidden gem in the pines. From checking in at the front with Faith, to sleeping on a wonderful bed with big comfy pillows, to the complimentary hot breakfast, you couldn't as for more. My husband and I will be returning for many more trips and the only place we will stay is at the Prescottonian.

"Bad management"

2
01/01/2018

First morning we woke up to people doing construction on the hotel and when I complained to the manager she informed me that there was not anybody working on the hotel. The second morning I woke up to the same company working on the hotel.

"Our favorite"

5
30/12/2017

Only stay here when we come to the Veterans clinic in Prescott. Always excellent for all services and the employees are great... Good wifi, refrig and microwave and coffee maker in room. Older motel but nicely renovated and kept up to par always.

"Great Stay!"

5
25/12/2017

Clean, comfortable, quiet, & spacious rooms with a friendly, helpful staff. Great central location near downtown and the infamous Whiskey Row with good eats and shopping. Plus this hotel is pet friendly. Couldn't ask for anything better.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for the kind review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for choosing to stay with us.

"Awesome"

5
25/12/2017

This hotel was awesome from the beginning, greeted at the door , friendly staff , great aminities and breakfast wasn't bad at all. Big rooms lots of space for bigger families. Direct Tv service, free WiFi and speedy checkout available ??

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review. We are glad to hear that you found your room to be clean and our staff accommodating. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. We enjoyed having you as our guest and hope to see you again on your next trip to Prescott.

"Motel is nice, breakfast is great-but desk help not so much so"

3
20/12/2017

The breakfast is great, food good variety and very good. The man in charge when I was there was also great. Room was OK EXCEPT hood over AC/Heater to direct air away from drapes blew cold air on me all night when I was in bed. When heat was on OK but when temp was reached blower continued and blew cold air. Kerug machine I did not like-PERSONAL OPINION-but one cup at a time???? This is the only motel I have ever stayed at that did NOT HAVE A BOX OF TISSUES OR TISSUES IN THE ROOM. I did not like the bed but it may have been because it was a KING bed and I do not like those. Again, PERSONAL OPINON. The major problem was lady at desk. I do not feel she was all that friendly when I checked in and out and I did not feel I was a valued guest. I asked when I checked in if it would be a problem if I decided to stay one more night-I was told IT WOULD NOT BE. The DAY BEFORE I was to check out I asked if I could have the room another night. I was told the room was reserved (this was in December and the motel was almost deserted-very few guests-during my stay). She claimed it was a handicapped room. I told her it was NOT A HANDICAPPED ROOM-she refused to believe me. She argued with me and was only satisfied when she asked 'does it have a walk in shower' and I said "no." She then spent some 10 minutes "moving things around" and could find only two rooms I could change to-one with steps to it and one where I would have to park and the walk around almost an entire area to the room. She claimed they were getting a lot of people the next night. And that might have been true--but to argue with me and not believe me when I said, several times, that I did not have a handicapped room-that was just not right-I said I did not have one, her computer should have told her that (and I had my packet with the key cards and room number in front of her so it is not a matter of mistaking the room number). Would I stay there again when in Prescott? Probably not. I have noted I wanted to stay another night in other motels, in particular CHOICE CHAIN and have never been given the problems I got at this mote. OK, so I had to change rooms but to basically calla me a liar or not smart enough to know what a handicapped room was--that was beyond reason.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to review your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am very sorry for the issue you experienced at our front desk. We strive to provide our guests with great hospitality experiences - obviously, we failed to meet this goal during your stay and for that, I sincerely apologize. We have service training in place for our associates, so we're sorry this was not handled correctly. I will be taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Conveniwnt"

4
19/12/2017

Hotel was in a really convenient location. Staff were friendly. The room was nice, maybe starting to get a little outdated. It was relatively clean but not quite up to what I expected. The hotel donated our stay to the rotary club which was greatly appreciated. Breakfast guy was super friendly. Breakfast was filling. Mexican restaurant on property was quite good. I would stay again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to share your post on Tripadvisor. We appreciate your kind compliments for our hotel and staff. Like me, we are a bit older. We do our very best to continually update and refresh the rooms. I am so glad that you found our rooms to be clean and our staff friendly. Good customer service is one of the things that we strive to always give our customers. We truly appreciate each and every one of you. There are so many options for travelers we understand that you are staying with us by choice, not necessity. Thank you and I hope that we see you again on your next trip to Prescott.

"Christmas quickie"

5
19/12/2017

This hotel has been in Prescott for many years, stayed at it about 30 years ago and never thought to stay here again. A new building was added and we stayed in these rooms. They were new, clean, fresh. Needs were comfy, carpet was clean, amenities were new. Best Western has definitely improved their rooms, great value. Will definitely stay again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
As a family owned business it is our goal to have you, our guest, leave feeling like you had a memorable experience, and I am so happy to hear that you enjoyed your stay. I hope that we can welcome you back again soon.

"Excellent"

5
18/12/2017

I would recommend this hotel to anyone staff and amenities were great. The hotel was nicely situated between downtown the casinos in the University casual dining and fast food we are readily available staff was excellent breakfast was hot and ready Internet works perfectly In the rooms ready when we got there

"Two night stay"

4
14/12/2017

The hotel was clean, close to downtown and the casino. The Guacamaya restaurant was very good such that we ate dinner there both nights that we were in Prescott. The breakfast spread of eggs, sausage and ham, oatmeal, cereals, waffle and biscuits and gravy was very good and well supplied by the attendant. The room was freshly painted, the bed was comfortable, and the bathroom was clean. The hotel is an older hotel that is well maintained and was worth the price.

"Wonderful Stay"

5
13/12/2017

There was nothing about my stay that was not perfect-wonderful room, great location and a staff that far exceeded my expectations. This is the largest motel in Prescott and although it is older, a recent remodeling makes the rooms feel and look new-granite in the bathroom, lots of lighting, refrigerator wth a freezer, microwave, large flat screen TV with lots of channels and a built in TV guide, comfortable chair and desk, and coffee maker with a selection of coffee. My huge room was super clean as were the common areas and bed was comfortable with lots of pillows. When it came time to leave I was headed to Hwy 69 (on my way to I-17) and it was only a few hundred feet from the motel. Guacamaya's, a Mexican Restaurant, is in the same building as the motel office and even though I am not a big fan of Mexican food, I enjoyed my meal there. There are also many restaurant options in the historic district which is nearby. Breakfast in the morning was great. There were far more choices than I expected, real dishes and silverware were provided, an attendant was busy keeping all the items filled and hot items hot, there were windows and plenty of space to sit in the dining area and the tables even had holiday centerpieces. An accessible back entrance is provided to the breakfast area for guests who have trouble with steps. Parking is in front of your room and there is an area for oversized vehicles. Even though I had a room facing Hwy 89, I heard no traffic noise as the motel is set back from the street. Lastly, the staff here is the best. My thanks to manager Debbie and all the employees who went out of their way to ensure my visit was pleasant. I look forward to my next stay.

"A very good Best Western property"

4
13/12/2017

A very clean, well maintained property. Rooms are large and comfortable; amenities are up to date and good quality. . Motel is quiet with good access to several sites. You will enjoy this Best Western.

"great hotel for the value"

4
13/12/2017

the hotel was great overall, the service, the room, the beds, the staff and the location was all very good. we enjoyed our stay in Prescott and at the Best Western Hotel. the next time that we are in Prescott we will probably stay at this hotel again. thanks again

"clean and quiet"

4
11/12/2017

Only stayed one night and had a very quiet room. The room was clean and comfortable. Restaurant at the complex was Mexican and pretty good. My only complaint was i asked for a downstairs room and i got a room i had to go down two flights of stairs. I asked for a room where my wife did not need to go up or down stairs as she has asthma. Over all the room was pretty good.

"Good place for a sleep"

5
04/12/2017

It was a nice hotel, some rooms have really nice mattresses, unfortunately I didn't get that room! My only complaint was the dang mattress being really uncomfortable other than that it's a good place to stay.

"Good value"

5
02/12/2017

Friendly staff good breakfast and clean rooms easy accessible to stores and the downtown area. The rooms are quite and the parking is big and easy to get into and out. There pool is an outdoor pool so not open in the winter months that is the only downfall

"Vacation"

5
28/11/2017

We came into town very late and found this Best Western on my phone by putting in the city. When we arrived we and other guests banged on the door forever to no avail. After many phone calls to the hotel and banging on the door someone came out. They were sorry and got us rooms right away. The rooms were amazing, clean ,comfortable. We left early the next day so used none of the other offered extras.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am truly sorry for the problems that you experienced with check in. I do not know why David took so long to answer the door, he is required to remain at the front desk and not to start prepping for breakfast until all reservations are checked in. We also provide him with a wireless head set for the telephone, so that he can hear and answer it when he is setting up our breakfast buffet. However, I can tell you that we have resolved the issue and have changed our night staff. Clyde and Carla are now staffing our front desk at night and they are a wonderful team. Both have outstanding customer service skills, and are prompt, courteous and very reliable. I can assure you that you will not have a problem with checking in late again. Please accept our sincere apologies for this issue. It is truly not the way we want you to remember your experience at our property. Good customer service is one of the things that we strive to offer our customers. We truly appreciate each and every one of you. There are so many options for travelers we understand that you are staying with us by choice, not necessity. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Comfortable BW"

5
27/11/2017

The place was clean and accommodating for my family and I. My dad needed special attention and they set us up in a handicap friendly room, close by to the Breakfast area/Lobby. The breakfast was amazing! I'd recommend staying here! It was a great price and the staff was friendly.

"Motel lodging"

5
27/11/2017

We enjoyed the lodging stay and the staff were friendly. No problems on check in or check out. We will stay again if available in the future. The building were nice and cozy. Parking was plentiful. And staff provided guidance on traffic departure on to main roads.

"Prescottonian is always worth the money"

4
26/11/2017

I have stayed here several times and with the exception of two things, it's always been a good experience. 1. The pillows suck! Of course, this is normal with Best Western 2. The restaurant attached to the hotel has the ABSOLUTE WORST Mexican food I've ever had! There was no flavor to anything. That said, it's a great hotel

"Favorite Vacation Place"

5
12/11/2017

This is a clean, beautiful hotel. The staff are so friendly and helpful, they made us feel like family. They have an awesome hot breakfast buffet every morning, free wifi, cable tv, a pool, ice and vending machines. It was a quiet room, slept very well. There is a mexican food restaurant right next to hotel with a very good bar, offering a variety of margaritas! We had a wonderful stay here, and highly reccomend it, and rate it a,10!!

Debbie B, Manager at Best Western Prescottonian, responded to this review
I am so glad that you enjoyed your stay with us! Thank you very much for the great review and rating. We look forward to seeing you on your next trip to Prescott.

"A true delight from start to finish!"

5
09/11/2017

I stayed here for 6 days while researching the area for relocation. After reading the TripAdvisor reviews, I decided this was the best deal for the money ... even though it was a little higher than others. So glad I made this my home base. A lovely lady named Faith, greeted me and explained everything. I picked the "quiet side" and it was! It was the quietest stay I think I've ever had! (Look for "Faith" and request the backside of the facility.) NOTE: There is no elevator = stairs for upper levels. The convenience of the onsite Mexican Restaurant was perfect for dinners and a margarita! The Prescottonian's breakfast buffet was one of the best ever! Excellent staff and good hot food. While not the newest nor fanciest hotel, it's clean, comfortable and with great staff. I will be coming back for another visit in spring - I highly recommend you enjoy this delightful place too.

Debbie B, Manager at Best Western Prescottonian, responded to this review
Thank you so much for taking the time to leave your compliments. I am so glad that you enjoyed your stay and was able to take advantage of the restaurant on site. We look forward to seeing you in the Spring.

"Good location, great breakfast"

4
08/11/2017

I like to be able to park in front of the room. Easy unloading and you can keep an eye on your vehicle. The rooms are very spacious and clean and pet friendly. The buffet breakfast was very good. Great selection of eggs, sausage, biscuits, waffles with toppings, oatmeal, fruit, pretty much anything you could want. The only negative I could say about the Prescottonian is that the air conditioners don't work too well. They look new, but must be programmed. I have stayed in 3 different rooms and none have really cooled the room to the temp selected.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to leave a review on our hotel. I'm glad that you enjoyed your stay with us. We are gearing up to start a project where we are replacing our A/C units with more efficient and user friendly. They next time you are here, please feel free to ask us for help with the A/C units. Everyone on property is pretty well versed on how the remotes work. I hope to see you on your next trip to Prescott.

"Western vacation"

3
08/11/2017

Old motel, was adequate, but not wonderful. Employees were excellent. Prescott was a very nice town to visit, lots of galleries, restaurant options. We visited a nice western museum and had a nice short hike across the road from the museum.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to leave feedback on your recent stay with us. I would love for you to give me some specifics on what we could do to improve. I hope to see you on your next trip to Prescott.

"When traveling to Prescott we love staying here"

5
31/10/2017

Nice hotel. Quiet, great beds and pillows. Staff are always accommodating and pleasant. Full breakfast which is always great and offers a variety of food selections. Clean rooms. In room coffee is with coffee pods and just ask for more pods and you get them.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for choosing to stay with us. I am happy to hear that you found our staff to be friendly and welcoming, your room clean and comfortable, and that you enjoyed our complimentary breakfast. We are fortunate to have a wonderful team! I appreciate your recommendation to future travelers. We hope to welcome you back again soon.

"Clean and Convenient"

4
30/10/2017

This is a clean hotel with a very nice staff. The ladies in the breakfast area are wonderful and put on quite a spread of pretty much anything you might want to eat. We had to go to Prescott and Prescott Valley so the hotel was conveniently located for us with easy frwy access.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian and for your kind comments regarding our breakfast staff. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Good value"

3
30/10/2017

Basic, clean accommodations at a reasonable price. Breakfast is excellent. Lots of traffic noise at the front of the property. Maybe it's quieter if your room is in the back?? The Mexican restaurant on site is terrific!

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I appreciate your review. I am so glad you enjoyed your stay and our complimentary breakfast buffet. I will be sure to pass along your kind comments. I apologize that there was an issue with noise from the highway, however if you request a room towards the back of the property when making future reservations, I believe that you will find it to be much quieter. Thank you for choosing to stay with us.

"excellent value"

5
30/10/2017

Great rooms and excellent breakfast. The only thing I didn't like were the pillows. Too big and not comfortable will ask for different pillows the next time I go there. Close to everything. Close to the VA hospital with easy access.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review. We are glad to hear that you found your room to be clean and that you enjoyed our complimentary breakfast buffet. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. We enjoyed having you and hope to see you again on your next trip to Prescott.

"Good location"

4
29/10/2017

Staff was very nice. Location was perfect for where we wanted to go. Rt 89/69 interchange are right at hotel. We took 89 to 89A for the scenic drive through Jerome and into Sedona. Downtown Prescott was very close and we ate there. Rosa's and the Gurley Street Grill were very good. We had our own balcony and the room was quiet, clean and updated. Breakfast was above average. Potatoes, eggs, sausage, waffles etc….

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for choosing to stay with us. I am so pleased that the staff was friendly and welcoming, and that you enjoyed the complimentary breakfast. We are fortunate to have a wonderful team! I appreciate your recommendation to future travelers. We hope to welcome you back again soon.

"Excellent"

5
24/10/2017

I really enjoyed my stay. The only issue was getting a key that opened the door but i believe the machine needed to be updated. would recommend this hotel to others. willbe returning to prescott again and will stay here.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to review your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I apologize for the issues with your room keys. They can be a bit temperamental at times, and can be erased if placed near a magnet or cell phone. I have run some updates on our key programming unit as a preventative measure. I am sorry for any inconvenience it may have caused you. We enjoyed having you as our guest and hope you will come back and see us again soon.

"great location centrally located"

5
22/10/2017

very close to historic downtown. We came on monday thru sat. Was great during week as hotel was not busy. We left before it got too busy, but was a great base for sightseeing to flagstaff, cottonwood, clarkdale and Jerome, as well as 5 min or less to historic Prescott.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Great Trip"

5
22/10/2017

Wonderful stay, really enjoyed the convenience and quality of the restaurant. Room was lovely and comfortable. My family and I had a wonderful time. The breakfast buffet was perfect, everyone was able to get what they want.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and that you enjoyed our complimentary breakfast buffet. Thank you again for your feedback and we hope to see you again on your next visit to Prescott.

"Large and Comfortable Rooms"

5
20/10/2017

If you have read any of my previous reviews, you will know by now that I am in love with the Best Western hotel brand because of the very consistent great standard they always provide, and this motel did not ket us down. Their rooms were large, well furnished and extra comfortable. Again their staff were super friendly and accommodating. Great swimming pool and restuarant on site with an very good breakfast included in a very reasonable pricing. I could not fault this motel.

"Comfortable "

5
19/10/2017

We stayed here over a weekend. The location is at the crossroads of 87 and 69, not too far from historic downtown. Easy to get wherever we needed to go. The check in process was easy and the front desk staff were very friendly. The room was clean and kept up. The bed and pillow were amazing! I even looked up the pillow on line to try to order it! They offer an extensive free breakfast in the morning with eggs, two kinds or meat, make your own waffles, cereals and other breakfast fare. The staff was very attentive there too. All in all a great stay.

"Never again!"

1
18/10/2017

I stayed at this dumpy road side motel while my daughter was on a camping trip in the area. They put me in my room late. It was very dismal, and everything was sticky. Hard to get comfortable, but I just needed to crash after a long day. The next morning I went to shower and noticed blood on the hairdryer cord. I immediately went to the front desk, where Faith couldn't be bothered. I told her I was going to get breakfast, then meet the Housekeeping supervisor at my room. I went to the buffet to grab something to eat before they closed up in 45min. Everything was empty. No eggs, waffle mix, fruit, potatoes, oatmeal. Sausage, ham and toast were my choices. I went back to the front desk and let faith know I was heading to my room to wait for Robin. She came in @10 minutes later and took the hairdryer. She then put me in another room where I dropped my things and followed her out. My mistake for not inspecting. I left for a bit and came back to wash my hands. The sink was covered in what appeared to be sticky mouthwash and dog hair. There were hair clippings in the sink and hair in the shower. I loaded my belongings and went back to the front desk and told them I was checking out. Faith told me my receipt would be emailed and i asked "what receipt? I'm not paying for this room." She advised me that since I booked 3rd party, she couldn't do anything. I told her I wanted something in writing, so I had to wait for Robin to come out of an interview. Robin and I went back to the second room where she was also taken back by the fact that the room hadn't been cleaned properly. At that point she walked me to a suite because that's all they had left due to festivals in the area. We checked the room and it was clean. I dropped my things and went out for the day. The next morning I left early. I emailed Debbie, the hotel manager asking for them to make good. She denied. She claimed it was hair dye on the blow dryer and they replaced it, then told me the maintenance guy had done some work on the sink in the second room and forgot to tell housekeeping. Lol. Ok. Then she said I was upgraded to a suite and not charged extra, so that was my discount. Again, there were no other rooms. Not to mention, I see that rooms here are $85, and I paid $339.00 for 2 nights!!!!! DO NOT STAY HERE. It's disgusting and the management is horrible! There are plenty of hotels in the area, so shop around. I'm posting pictures from both rooms....

"So pleasantly surprised and pleased"

5
18/10/2017

This motel went above and beyond. The room was spacious, clean, quiet. Beds were comfortable. Added bonus with HBO. We had a full breakfast that staff heartily maintained. Close by our room was a cute secluded patio table where we would finish our day with happy hour. Truly couldn't ask for more. Would stay here again.

"Mini Vacation"

4
16/10/2017

The hotel is in a convenient location. Easy on and off the freeway. Staff was warm, friendly and helpful. My room was spacious and comfortable. My am breakfast was ample and tasted good. There's a very nice Mexican restaurant on the premises.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Completely Surprised"

5
16/10/2017

I was completely surprised at the cleanliness and quality of this hotel. The room was great, and quiet. The free breakfast was amazing and the best complementary breakfast I have ever had at a hotel. Well Done! You just became my go to hotel in Prescott!

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you, thank you! You certainly highlighted every special attribute we offer. As a family owned business it is our goal to have you, our guest, leave feeling like you had a memorable experience, and I am so happy to hear that you enjoyed your stay. I hope that we can welcome you back again soon.

"Fantastic!"

5
11/10/2017

We had five adults that stayed in the two-room suite. Front office desk was very friendly both upon arrival and departure. Ample amount of room. Very clean. Conveniently located. No complaints whatsoever.

"A VERY nice surprise !!"

5
11/10/2017

This is the first time in 10 years I've stayed with Best Western. I planned a last minute trip and they were the best deal I could find. I have been on this trip for 9 days and I will tell you that the Best Western Prescottonian was a true gem. The staff are ultra friendly & helpful. The room was clean, comfortable and I slept so good I didn't want to get out of bed and go about my business.The breakfast was the best I've encountered in my recent travels. Fresh cooked eggs, 2 meats, potatoes, fresh fruit and on and on. By far the #1 I've had in 2 years. The man taking care of the breakfast room was friendly and so personable it was a pleasure to have a hearty meal and he created a friendly environment and people actually conversed with strangers. I will be back to Prescott again and will make damn sure I stay with them again. Oh, by the way, there was a good Mexican Restaurant right next door that you walked to. I would recommend this hotel to anyone.

"A PLEASANT STAY"

4
09/10/2017

Our stay at BW in Prescott AZ was pleasant. Clean. Pet friendly. A good breakfast spread and Mexican restaurant next door. Staff is very nice and the location is good. We will go back to this BW next time we visit Prescott.

"vacation"

5
06/10/2017

Excellent motel! People were friendly and breakfast was great. Will use again when in Prescott. They even help my wife with her allergies for gluten free. We had a very clean room and bed was real comfortable.

"Very surprised"

5
05/10/2017

This was really one of the best hotel stays I have ever had. The room was huge. It was very clean. The breakfast was amazing. They had it all. Cereal, yogurt, muffins, pastries, donuts, hot items, breads and fresh made waffles with all the fixings! The hotel staff were SO nice. Best customer service I have had in awhile. I will definitely be staying at this hotel from now on when I visit Prescott two-three times a year.

"Prescott"

4
30/09/2017

Had a bit of trouble finding hotel sat nav lol But when we arrived reception was excellent and after a long journey made us at home Hotel was very good and very easy to get to the historical Centre which was great.Dont forget Willow park which was stunning

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for your warm and honest review of our hotel. We are happy to hear that you feel right at home with us, that is our goal! Thank you very much for choosing to stay with us. We hope that you will remember us on your next visit to Prescott.

"Great location, Great hotel"

4
29/09/2017

The only reason I didn't give this hotel an Excellent rating is because the beds were not comfortable, they were very hard. Everything else was fantastic! Front desk staff was professional and friendly, the room was very spacious and clean, the breakfast was not only good with a wide variety of food, but was also served on glass plates with metal silverware; no paper plates or plastic utensils here. Location was great, close to Whiskey Row and in the opposite direction close to the casinos. This allowed us to have a picnic lunch in the park across the street from Whiskey Row.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thanks for taking the time to write a review. Our staff greatly appreciates positive feedback, and I will be sure to share yours with them. We agree that good beds are a very important detail in choosing a hotel. Bedding is a very personal preference. As in the "Three Bears" fable, for some of our guests our beds are too hard. Some of our guests consider our beds too soft. But for most of our guests they are "just right." We use Sealy Posturepedic pillow top mattresses in a medium firmness to try to suit the majority of our guests' preferences. Please accept our sincere apologies for the bedding in your room. I apologize for any discomfort it may have caused you.

"stayed again on the way back"

5
27/09/2017

very friendly and clean place, big rooms, well done motel and reasonably priced, our new go to place in Prescott, pretty close to downtown and on the main road, walking distance to convenience store, has TCM

"No great shakes"

4
26/09/2017

This is a Best Western, and met my expectations for a Best Western Hotel. I have stayed at Best Western Hotels all over the country, and have come to expect a level of comfort and service from them. This place met those expectations.

"Smokey hot room"

2
22/09/2017

Requested a NON smoking room only to be given a room that smelled like an ash tray. Our AC would only stay on for about 5 min before shutting down. I got ZERO sleep because it was warm and I kept having to get up to turn air on. Terrible nights stay and this was the night before a 57 mile bike race. Terrible experience.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
There's no excuse for a malfunctioning air conditioner or a room that does not smell fresh - it can happen, but this means that somebody is not doing their job checking rooms, which is unacceptable and I promise to deal with this immediately. We do not allow smoking in any of our guest rooms, but our housekeeping supervisor should have noticed any odors during her inspection of the room. Please let us know what room you were in so that our maintenance supervisor can check the air conditioning unit and make any repairs that may be needed. Please accept my sincere apologies for the problems that you experienced during your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Clean, excellent morning breakfast"

5
22/09/2017

This Best Western Motel is located in Prescott, Arizona It is a large motel complex involving several two story build- ings, ample outside stairways, no elevators. The rooms are nice,but one complaint would be the bathrooms are too small. An additional personal complaint would refer to my wife's physical handicap. We were placed in a room quite some distance from car parking, which required considerable walking. Additional walking was involved for us to attend and thoroughly enjoy breakfast. We stayed two nights. My wife requested softer pillows, which were promptly brought. The motel was located close to our business connection and accessible to any other usage we needed. All though doubt- ful, should we return to Prescott, we'll definitely stay at this Best Western Motel.

"Our family trip"

4
18/09/2017

Rooms were ok, no couch though. The restaurant was fabulous and the free breakfast was good. The location was wonderful, close to everything. Prescott valley with shopping centers not very far away. I would stay again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for the great rating and comments. I am so glad you were able to enjoy the restaurant on site and enjoy our breakfast. The only rooms we offer a couch in are our suites. We have replaced all of the couches with club chairs and ottomans. We look forward to seeing you again on your next trip to Prescott.

"Best Western Prescottonian Hotel"

4
13/09/2017

I was fortunate to get a ground level room and staff was friendly and helpful. The breakfast buffet was very good. It included eggs and meats, waffles, yogurt, biscuits and gravy, cereal and fruit. Beds were comfortable. The rooms were clean but mine had a smoky smell although it said a no smoking room.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you so much for the wonderful review. I am glad that you had an overall good experience with us. I am sorry that you experienced an odor in your room. Although all of our rooms are non-smoking, we do have the occasional guest that will just step outside the door and smoke. We try to discourage this by placing ash trays away from the the doors as much as possible. I hope that you consider staying with us again the next time you come to Prescott.

"Another Great Stay!"

5
10/09/2017

We have stayed at this Best Western a few times and always a pleasant experience. Faith, at the front desk upon check in, was fantastic. She takes time with you and makes you feel you are a valued customer. Faith was also there a few days later as we checked out and made sure we had a pleasant stay. We could not have had a better person take care of us. The room is good size, had 2 queens, and a nice view facing north. Our room was very clean, comfortable and had a great night sleep for the 3 nights we were there. The breakfast was great and a good start to the day. The breakfast room is a short walk from your room which makes it very convenient. The breakfast staff kept everything clean and full, I give a lot of credit to them to help people start their day. Next time I go to Prescott, this Best Western will come first to mind when I book.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I appreciate your review. I am so glad you enjoyed your stay and that Faith went above and beyond to make your experience memorable. I will be sure to pass along your kind comments to her. Thank you for choosing to stay with us. We enjoyed having you as our guest and hope to see you again on your next trip to Prescott.

"Wonderful"

5
06/09/2017

I have returned because of my prior experience with this hotel. The buffet breakfast is great( 2 types of meat, 2 styles of eggs, waffles, fruit, juices, and all the fixings, the employees seem to care and the room is always clean. The room has everything I need-frig, microwave, coffeemaker, hair dryer, iron, and coffee maker.

Debbie B, Manager at Best Western Prescottonian, responded to this review
Thank you for taking a few minutes to share such wonderful compliments. I hope that you were able to enjoy Prescott while you were here. If you ever need suggestions for where to go, whether it be an indoor or outdoor activity, just ask one of our desk clerks at check in. They are all terrific at suggesting their favorite places. We appreciate your comments and hope we will see you again soon!

"Best Western Prescottonian"

2
05/09/2017

This hotel looks like a prison barracks and is located along a very busy highway. The pool is very tiny and sits next to the highway. The exterior of the building is cement blocks and the surrounding neighborhood looks desolate. It was very disappointing.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I am sorry to hear that we were not the type of hotel that you were hoping for. We are a motel, not a resort type of hotel with all the extra frills and amenities that they offer. However, if you are here to visit historic downtown Prescott, Whiskey Row, or any of our local lakes and trails, then we are very conveniently located for your vacation. We are directly across the street from the beautiful Yavapai College campus, 1/2 mile from historic Fort Whipple and the VA campus, and only 4 miles from Watson lake. I hope that you received wonderful customer service during your stay and that the rest of your trip to Prescott was terrific. Thank you for staying with us. We appreciate your review.

"Prescottonian"

4
04/09/2017

I would have rated Excellent if it weren't for the slow restocking of the breakfast items. Room was large, the king size bed was comfortable, and no issues with the room. The staff was friendly, and I had no problems with the internet. Location was good, a 20 minute walk to "Whiskey Row" and downtown.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to share your comments with us. I have had a meeting with both breakfast attendants, and the problem should be fixed. If it is not, I assure you it won't happen a third time. We offer a full hot buffet breakfast for a three hour period and all of our items should be available for that full timespan. I know that you still gave us a nice review and we truly appreciate the compliments. However, I want to thank you for bringing your breakfast experience to my attention. Sometimes guests can be reluctant to complain about an issue, especially when they feel they had an overall good stay. We accept that there will always things we need to improve on and your comments help us to do better for our guests. I truly appreciate your review!

"Great comfortable hotel"

5
01/09/2017

I have stayed here twice, and will always return when in Prescott. The staff are super helpful and friendly. The beds are extremely comfortable, and the pillows are made of happiness. The room refrigerator is actually big enough to put stuff in. The breakfast buffet is good with lots of options.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thanks for taking the time to write a review. Our staff greatly appreciates positive feedback, and I will be sure to share yours with them. We agree that good beds are a very important detail in choosing a hotel. We take great pride in creating the optimal sleep experience at Best Western Prescottonian, so I'm pleased to hear you enjoyed your stay! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Welcoming environment and very clean rooms."

4
29/08/2017

Very welcoming environment, rooms were very clean. I was dissatisfied with the noise level during the night. Breakfast was great and the check out process was very convenient. Will use this hotel again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. I am truly sorry for any noise issues that you experienced. We patrol our property frequently to try to prevent this type of problem and will also respond to any calls about noise immediately. I apologize for any discomfort or inconvenience it may have caused. Thank you again for your feedback. We hope to see you again on your next visit to Prescott.

"Great Hotel"

5
28/08/2017

As an older hotel, they have maintained everything very nicely - great location, nice rooms, nice pool, full breakfast, wonderful staff and reasonable rates. I plan to stay here every time I come to Prescott.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. From the perfect location to our amazing associates; it was great to read that we got it right on all accounts. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. Granted, we are an older motel, but we are continually looking for ways to renew, refresh and renovate our property. Thank you for choosing to stay with us. We enjoyed having you and hope to see you again on your next trip to Prescott.

"Worst Best Western we have ever stayed at"

2
27/08/2017

We have stayed at Best Westerns before, but this one definitely does not meet the quality we have experienced in our previous visits to Best Western. The room smelled smoky, the floors creeked and the air conditioning unit was subpar. I would not recommend this hotel.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have spoken with my housekeeping supervisor regarding the smell of smoke in your room, and our maintenance engineers will be taking measures to de-smoke it today. All of our rooms are non-smoking rooms, but occasionally somebody ignores the rules. I am also sorry for the noisy neighbors. We try to enforce quiet after 10 pm, and will speak with a noisy guest if we hear noise from a room or if it is reported to us. I apologize for any discomfort or inconvenience that this may have caused you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"better than most hotels"

5
26/08/2017

Friendly staff & helpful staff. The hotel grounds are well kept. My room was neat, clean and everything was in working order. The crown jewel of this Best Western is the breakfast. Clean dinning area & a large selection of food. The breakfast here is by far the best breakfast I've had out of the last 12 hotels I've stayed at this year.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
As a family owned business it is our goal to have you, our guest, leave feeling like you had a memorable experience, and I am so happy to hear that you enjoyed your stay. I hope that we can welcome you back again soon.

"Need to have standard size toilets"

3
23/08/2017

Need to have standard size toilets. The toilets are suitable for grade school children. The breakfast is a good selection of hot and cold items. The entry and departure to the hotel is hard because the hotel is in the middle of two converging roads.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I appreciate your constructive feedback regarding the toilets in our guest rooms and am truly sorry it impacted your stay. I have shared your comments with my Maintenance supervisor. We will take your suggestions into consideration when we are planning our next renovation project. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Enjoying Prescott"

5
21/08/2017

This hotel is great! Great staff, easy check in, full hot breakfast, pool and restaurant on site. We've stayed here many times and have always had a pleasant experience. Close to the Fwy. and close to downtown without all the noise.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Great hot breakfast"

4
19/08/2017

Stayed at the BW one night room was large and roomy. Breakfast in the morning was a buffet style of hot foods also had cereal, fresh fruit and yogurts. More than I expected. I even complemented the cook on his oatmeal and assortment of toppings.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for choosing to stay with us. I am so pleased that you found your room to be clean and comfortable, and that you enjoyed the complimentary breakfast buffet. I will be sure to pass your compliments along to Ben, our breakfast chef. We are fortunate to have a wonderful team! I appreciate your recommendation to future travelers. We hope to welcome you back again soon.

"Best place"

5
19/08/2017

This Hotel is the Best place ever. Great stay for us and our dog. Close to town close to the highway. Close to a great Mexican restaurant. very close to gas station. We stay here every time we are in Prescott.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for leaving such a great review! We are very glad to know that you enjoyed your stay and are very happy to know that your dog enjoyed his stay as well. Our staff loves to see those furry faces and wagging tails walk through the door; it truly brightens our day! Hopefully you took the time to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback. We look forward to welcoming you back on your next visit to Prescott.

"Best Western Has stepped up their game"

5
09/08/2017

Prescott AZ is a beautiful place and BW complimented it nicely. The rooms where great for the price and we were very comfortable the whole time. The breakfast is very nice and the staff where wonderful! For a 2.5 star it is very clean and comfortable with everything you need to have a great stay for business or a family vacation. I would highly recommend this BW to anyone who is traveling to Prescott!

"Comfortable Stay"

5
07/08/2017

We made our reservations (online) about a week and half prior to our arrival. Check in was simple, the clerk at the front desk (sorry I forgot your name) was welcoming and friendly. Good customer service! The rooms are very comfortable and clean. The area was quiet which made for a pleasant stay. Wi-fi is reliable! (some hotels aren't!!) The breakfast was good, and check out (called from our room) was easy. We have stayed at many Best Westerns and this one ranks good. Recommend this BW Prescottonian.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for choosing to stay with us. I am so pleased that the staff was friendly and welcoming, and that you enjoyed our complimentary breakfast buffet. As a family owned business it is our goal to have you, our guest, leave feeling like you had a memorable experience, and I am so happy to hear that you enjoyed your stay. I hope that we can welcome you back again soon.

"Wonderful hotel, will stay here again"

5
04/08/2017

Great room, wonderful breakfast, nice location. Great value, wish I would have found this hotel sooner for some of our previous trips. We enjoyed our stay. We will definitely stay here again on our next visit out to Arizona. Maybe next time we will be there longer so we can enjoy more of the amenities.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We're a bit biased, but we think our location is second to none! Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"My visit to Prescott, Az"

5
04/08/2017

I have been to Prescott many times and this is the first time I stayed at the Best Western Prescottonian....It was a very nice visit and the hotel was very clean and the people working there were all very nice and helpful. I would recommend it to anyone who asked where a good place to stay while visiting Prescott.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thanks for taking the time to write a review. Our staff greatly appreciates positive feedback, and I will be sure to share yours with them. I'm pleased to hear you enjoyed your stay. Thank you again for your kind feedback; we look forward to welcoming you back again in the future.

"DONT DO IT!! If you do watch your bill!!"

1
31/07/2017

I was there with 8 friends to celebrate a birthday we were in King Suite room. This entire stay was a HOT MESS from the get go! Front Desk Staff was rude, uneducated in the policies and quite frankly I believe one of the workers at check in was drinking on the job or had several cocktails before as she smelled like a alcohol distillery. I checked in and paid $536.25 up front in cash for my 2 night stay, as we were all sharing the room and my 8 friends all pitched in cash to pay for the room. The staff wanted to charge another $536.25 on my credit card "hold for incidentals" I told them this large amount was unnecessary hold since I paid cash ($536.25) up front for room and the balance was paid which insured I would “skip out” as the front desk clerk said without paying!! Clearly I was paid in full as I had paid $536.25 up front in cash!. I was willing to have $50-$100 on hold for incidentals but no more. They continued to argue and tell me if I was not willing to let them charge a hold for $536.25 on the card they would not help me and I would have to find another hotel room, AGAIN I REPEAT! I had 8 people meeting me to stay at the hotel for the birthday celebration. TOO BE CLEAR AGAIN! I paid them $536.25 up front in cash for the balance of the room paid in full. After about 20 minutes back and forth, arguing and being treated like I was some idiot, heathen who was going to run a crack house from the room they agreed to hold $100 on my card excessive if you ask me since they had $536.25 in cash, but I didn't want to argue anymore and make my friends wait any longer than the 25 minutes they had been waiting in the car! The room smelled like stale wet carpet, the floor (carpet) made our feet black when we walked around without shoes, we found several bugs crawling in the window areas and the stairs leading to the parking lot and room were filthy with old wet toilet paper, wrappers, cigarette butts etc… another group of my friends rented a single room and had to be moved because of 2 live cockroaches crawling in the room!!! Well as I went to check out on Sunday 7/30, the girl at the counter told me I had a $100 balance due AGAIN I PAID $536.25 UP FRONT IN CASH FOR THE ENTIRE ROOM BALANCE AT CHECK IN!! I proceeded to remind her that the receipt shows I was paid in full, ANOTHER 25 minutes later and after several calls to Managers, they agreed someone made a mistake when they input my $100 hold as a "amount due" rather than refund for hold! Your Front Desk Staff spoiled my stay from the get go and then ruined it even more when I left. You need to clean the carpets in the rooms, spray for bugs, freshen up the décor and smells and hire people who belong in customer service and have a clue about how to run a hotel! The ONLY saving grace was the gentleman running the Breakfast Buffet, he was wonderful and polite and attentive! Make him your Front Desk Manager please!

Debbie B, General Manager at Best Western Prescottonian, responded to this review
I am sorry that there was an issue with your check in process. As per hotel policy, our property does not accept cash payment or cash deposit at check in. We require all guests to check in using a valid credit or debit card which will be authorized for the full amount of the stay. If a guest wishes to pay cash they may do so at check out. At that time the authorization to their credit card will be reversed. This is a common policy at many hotels today and many will not accept cash at all. Our clerks tried explaining this to you when you made your reservation and also when you checked in. The check in clerk called me to the front desk when you arrived because you started yelling at her when she asked for your credit card and were quite abusive to her when she tried to explain that it is required by hotel policy. I waived the policy as a courtesy to you and explained that I would authorize your credit card for $100 as a security deposit. I can guarantee you that no employee “smelled like a distillery” as I do not drink, and since I was standing directly next to Sheri, I did not smell any alcohol on her. An employee who comes to work smelling of alcohol is terminated immediately. Sheri has worked with us for quite some time and is an outstanding employee. The clerk that tried to help you at check-out is a new employee in training. She did call me so that I could explain how to reverse it. Please take note that should you ever stay with us again you will be required to pay with a valid credit card at check in.

"Left some items and they were taken!!"

1
31/07/2017

Left some expensive wireless headphones ans charging cord which was bright red. Called right away realizing I did leave these items. Low and behold no one found them. There is no possibility they were missed!!!Someone on the staff has a new set of headphones now. 3rd time staying there. Will not return!

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to speak with our owner regarding this issue. As he said, we checked the room, our lost and found, and our laundry departments and we did not find these headphones. The housekeeper that cleaned your room has been with us for many years and we have never had an issue with things missing from her rooms. We do keep a report of lost items and the names of the housekeepers who were in those rooms, so that we can track any issues that may need to be addressed. We seldom have items that are not found, and the majority of those are reported to be found later by the guest. I am truly sorry that we did not find your headphones.

"Not Very Clean"

2
29/07/2017

Room was nice and large. Location convenient to town. Hotel cleaning needs improvement. I don't think the floor in the bathroom had been mopped in months, and the carpet seemed dirty. Walk across the floor, and your socks will be black. Room was supposed to be non smoking, but had a smell. Breakfast food choices were good.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to write the review of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of recleaning all the carpets throughout the property and replacing them where needed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"We always stay here"

5
26/07/2017

This is our "home" of choice when in Prescott. They have recently updated their room décor and bed linens/pillows which we greatly appreciated. Always friendly and clean. Close to Old Prescott as well as Prescott Valley.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for the great rating. I am so happy to see that you consider us home away from home. We are very proud of our property and try to keep it updated. We hope to see you on our next visit.

"Great value / great breakfast"

5
20/07/2017

The hotel is centrally located to downtown (5 minutes), and very easy to find. The staff was very kind and helpful. The breakfast was big and enjoyable. A great value for the price. We will definitely stay there again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for the great rating and the kind words in your review. We are very proud of our property and our staff and it is always good to pass on compliments to each of them. We look forward to seeing you the next time you visit Prescott.

"Disappointed"

2
18/07/2017

Needs to be upgraded too old and dirty. Carpet very dirty and the room had a very old odor. Air conditioning needs to be updated decor needs to be fresher looking. Staff was very accommodating. Location was average.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to write the review of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are currently in the process of shampooing and/or replacing carpet in each of our rooms. We are also in the midst of servicing and updating our A/C units throughout the poperty. Unfortunately, it is taking a little longer than expected because we are in our busy season. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Best Hotel in town !!!"

5
18/07/2017

Great hotel at a great price. It's in the perfect location when traveling to Prescott or Prescott Valley. The breakfast is awesome and the staff is great!!! This hotel is pet friendly. The beds are ok and rooms come with a refrigerator and microwave

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for choosing Best Western and thank you for such a great rating. I am glad you enjoyed your stay. I will pass your compliments on to my staff. We look forward to seeing you on your next visit to Prescott.

"guests are loud"

3
17/07/2017

Because this hotel is an exterior hotel... stairwells and balconies on the outside, it can be very noisy. We could hear them through the window and our room was located right by the stairwell of course. The foot traffic kept us up and the loud guests who don't seem to realize that just because you're outside doesn't mean people inside can't hear you...they are in fact TRYING TO SLEEP. It's not necessarily the hotels fault, but we will not stay here again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to write the review of your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am sorry to hear of all the noise you experienced. We do try to do regular security checks and when we come across loud guest we do ask them to either take their "party" elsewhere or go back in the rooms. If this happens in the future, anywhere you stay, do not hesitate to contact the front desk staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"A good place to stay - clean, comfy, & professional"

5
17/07/2017

I am a business traveler and find this hotel a great stay. It has comfy bed and pillows - although i travel with my own pillow. Breakfast has something for everyone. It is a recommended stay and i will stay again.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you so much for choosing Best Western and for the great rating and recommendation. We look forward to seeing you in the future.

"Best Western's version of a Motel 6"

2
13/07/2017

The hotel is very similar to a Motel 6. Extremely basic. The rooms are non-smoking, which is perfect, but some guests sit on the stairs while smoking and it comes into the rooms via the AC. There are cigarette butts all over the stairs and parking lot. The housekeeper even smelled of cigarettes. The front desk women are super nice and friendly. The breakfast might have been great, but because it was a full house, they were out of nearly everything. There was a "No Biscuits" sign next to the gravy. So, I went to get the oatmeal and that was out too. There was still an hour left of breakfast! Also, the floors on the 2nd floor are very creaky. We will not be staying here again.

"My random visit to Prescott"

5
05/07/2017

Great place with all around great cleanliness and service. They just need to update their google ad with new sign, and show that it is in fact an up to date facility. The continental breakfast had an excellent variety in addition to having an extremely well kept and clean area. I would certainly recommend this Best Western based off of many other continental breakfasts I have had that were lackluster.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you so much for the great review. We recently had new photos of our entire hotel including pictures of the new signage and breakfast area. We are currently in the process of updating all the websites with the new photos. I hope that you choose us again on your next visit to Prescott.

"Okay hotel"

3
05/07/2017

We will not stay here again. Teens hopped the fence and came to the pool--at least 5 and more were on their way. The hotel has cameras watching the pool but no one seemed to care. We reported it the next day and it was an attitude like oh well. I will say that we enjoyed the breakfast and the staff in the breakfast room was great--it was the best part of our stay.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry to hear about the overall disappointment with your visit. I also appreciate your constructive feedback regarding the local teens who entered the pool area. We do have security cameras overlooking the pool as well as over the rest of our property. Unfortunately, unless we are watching the correct camera at the time that they jump the wall, we may not be able to catch them in the act. We do try our best to keep non guests out of the pool area and off of our property but, as in this case, they occasionally slip in, and it is difficult to tell whether they are locals or if they are a registered guest and some guests get very upset if we question their children as to where they belong. I will remind my security and maintenance teams to keep an closer watch on the pool area this summer. We really haven't had much of a problem with it in the past. There may be some "new kids on the block" who don't know that we will call the police if we catch them. I do apologize for any discomfort or inconvenience that this may have caused you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 928-445-3096.

"Friendly, great value"

4
28/06/2017

Everyone was friendly. The price was fair. We did not use the pool. They have a nice buffet breakfast. The only negative- they need a true dog area.... Not overflow parking. That being said.. We will be back.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for choosing to stay with us. I am so pleased that the staff was friendly and welcoming, and that you enjoyed the complimentary breakfast. We are fortunate to have a wonderful team! I appreciate your recommendation to future travelers. We hope to welcome you back again soon.

"Weekend Getaway"

4
26/06/2017

Love this hotel! The location is convenient for hiking, kayaking, gambling, eating! Free, hot breakfast with plenty of food choices and friendly staff to assist. Front desk staff provided maps and designated some favorite restaurants, hiking trails, lakes. Rooms were clean, comfortable. Our only nuisance was the noise of the airconditioner.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for the review on our hotel. I am glad that you enjoyed breakfast and that our front desk staff took such good care of you. I want to apologize for the noise of the A/C unit. Our maintenance staff is in the process of checking all of our A/C units. I hope that you will return as a valued guest on your next visit to Prescott.

"Nice Hotel"

5
26/06/2017

Nice rooms, great breakfast, friendly staff. We chose this hotel because we were in Prescott to attend a friend's memorial service and it was located between our friend's home in Prescott and the church in Prescott Valley. We are also Rewards members, so we often choose a hotel in the chain. The rooms were clean. the breakfast was outstanding and the on-property Mexican restaurant on the premises was very good.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you so much for the wonderful review and comments. I am sorry for the circumstances of your visit but do hope that you will return to our hotel on your next visit to Prescott. Thank you for being a Best Western Rewards member.

"Don't plan to stay here again"

3
25/06/2017

We came for the Elevate Music Festival and decided to stay the night at this hotel. When we arrived we noticed a bunch of ants coming from the back door up into the microwave. We walked back to the lobby and asked if we could either be moved or if they could take care of it. Allen had contacted maintenance and came back to tell us they would take care of it while we were gone. I asked him for someone to call us if there was any issues. We came back around midnight and noticed there were still ants in the room so my husband walked back to the lobby again to a man with red hair (he didn't get his name). The gentleman said there were no more rooms available, but did give us our money back. We had to call around for another hotel which took awhile since most were booked at that time of night. I think it would have been nice for someone to call us or tell the guy on the night shift what had happened. Very poor communication.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize for the; problem with the ants in your room. With the exceptionally hot weather this season many hotels in the area have had problems with ants entering buildings looking for water and cooler temperatures. Although we have a pest control service maintain our property on a bi-monthly schedule, there are occasions when ants still show up. Our maintenance department treated the building and your room as soon as they were notified and our pest control service came out on Monday and treated our entire property. We've been very diligent, have a very detailed inspection process, and have some of the cleanest rooms in town. Granted, our building might be a bit older, but we really do care about cleanliness. I am truly sorry that our front desk associates did not resolve the issue with you while you were here. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 928-445-3096.

"Great Value Great Location"

4
24/06/2017

Quite satisfied with everything about Best Western. Since I have already answered all your questions there is nothing else I can think of - the questions answered everything I could possibly put in writing. Redundant!

"An excellent place to stay."

5
22/06/2017

This is an older Best Western the is well kept. We got a room that was downstairs at the rear of the hotel. Due to the hot weather(100+) this was perfect. The room was in the shade most of the day and stayed very cool. You need to do stairs to get to the room and this was fine for us. If you can't do a few stairs you should ask for another room. There are lots of rooms at this hotel. This hotel is pet friendly. The breakfast is better than average and those who work in the breakfast area are very helpful. This hotel is on a main street and easy drive to shopping and restaurants.

"Great people here."

5
20/06/2017

My wife and I stay here several times a year, and every time we go back it just gets better. The people make changes for the better and the pet rooms are very clean. We take our puppy with us and he is very content with the room and the sents that are there.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review. We are glad to hear that you found your room to be clean and our staff accommodating. We strive to provide clean, comfortable rooms and friendly service to every person (and puppy) who walks through our doors. As most of our staff are pet owners, we understand how important it is that our pet rooms are safe and sanitary for our canine guests. We enjoyed having you and look forward to welcoming you back on your next trip to Prescott.

"Prescott Stay"

4
18/06/2017

Overall, facilities were excellent. Dont bargin on the prices that you find on Hotels.com, call the hotel directly for pricing. Cost me $200 more than I expected. I stayed there 2 yeas ago, and will probably stay there again in the future.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. With regards to your rate, our pricing is responsive to the local market conditions and can vary based upon occupancy, day of the week, special events, and a variety of other factors. Should you need assistance with future bookings to ensure you receive the best rate available, please feel free to contact our front desk directly and our friendly associates will be happy to assist you.

"Breakfast was awesome!"

5
15/06/2017

We didn't stay long but the room was clean, beds were nice and the breakfast was awesome! They have someone to clear your dishes from your table! We were able to get downtown to the square by taking back roads and it wasn't far at all.

"Stay"

1
14/06/2017

The hotel is being repaired. The front desk was very pleasant. They put us in a room (133) which was in a non smoking but it smelled every time you turned on bathroon fan. The air conditioner broke at 430 am setting off a smoke alarm. I unplugged it lucky nothing else happened. That morning I told it to the front desk and about he bathroom faucet it came off during my shower. They sent a repairman to fix shower , but did nothing about air conditioner but report it to he owner. The breakfast was good and hot and the front desk was polite would I stay again no! Still upset and tired lack of sleep. It could have been a lot worse if it caught on fire.

"Great stay at the Prescottonian Best Western"

5
12/06/2017

We had a great stay at the Prescottonian BW. We have stayed there twice now and both times were definitely a pleasure. We stayed in the back row of rooms and it has a ice view and somewhat larger balcony to enjoy the beautiful weather and views. Rooms are very clean and comfy.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
We strive to connect with our guests and make sure they have a pleasant stay, I'm so pleased we "hit a home run" with you! Also your comment regarding our rooms is well noted, as cleanliness is of the utmost importance at our hotel. We hope that when you come to Prescott that you will consider our hotel a "home away from home."

"Very Nice Accomodations"

4
12/06/2017

The hotel was clean and comfortable. The bed was fairly comfortable ... we've had better and we've had a lot worse. Staff was friendly and accomodating. Just wish it was a little closer to old town Prescott, so it would be a convenient walk.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. We are just over a mile from Courthouse Square and Downtown Prescott, but it is an easy walk or a $6 taxi ride. Being a little further away means that our property is quieter on busy weekends when there can be a lot of traffic and noise downtown. We think it is a fair trade off. Thank you again for your feedback and we hope to see you again on your next visit to Prescott.

"Not up to Best Western Quality"

3
09/06/2017

Clean the carpeting in the rooms. I was wearing white socks when inside the room and after an hour walking on the carpet, my socks were incredibly filthy. I'm glad I was at least wearing socks and not in my bare feet.

"Too Many Inconveniences on a Holiday Weekend"

3
03/06/2017

We visited Memorial Day weekend. The room was comfortable with the usual amenities but there was no freezer in the fridge. I like to freeze bottles of water to keep the items in my cooler cold. Our first morning the breakfast room was so full some food items were not available and there were so many guests in the room we were unable to see what was available. We ate else where. That evening we were returning late and called the front desk to get the hours of the restaurant. Open until 9:00 pm we were told. Got to the restaurant at 8:30. . .closed at 8:00 so they could clean the kitchen. . .Close early on Memorial Day to clean the kitchen???

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for taking the time to share your recent experience at the Best Western Prescottonian. Through your comments we are able to measure how we are performing. While I appreciate the positives you have shared, the areas in need of improvement are most concerning to me. While we do have mini refrigerators in all of our rooms, not all of them have freezers. We do however have a freezer at the front desk for our guests to use. I apologize for the crowds at breakfast. We were sold out for Memorial Day weekend and served breakfast to over 400 guests each morning. We added additional staffing for our breakfast but it seems that many of the guests came in all at the same time. I agree with you, it was definitely crowded! The crowds made it difficult for our staff to get around to refill items quickly. At one point our attendant brought out a tray of several dozen pastries and it was emptied before he could put it in the display rack. I would also to apologize on behalf of Plaza Bonita Restaurant. We do not own or operate the restaurant. They lease that section of the building from our property owner. Their hours are usually from 11:30 AM to 9:00 PM. They are supposed to notify us if they change their hours but had not told us that they were closing early that night. I will speak with their manager about the issue. Thank you again for your candid comments; I sincerely hope you will consider giving us another chance to provide you with an incredible stay.

"Terrible awful beds"

3
31/05/2017

The worst beds and pillows! Make sure that the room you are assigned has been updated. Seriously terrible awful beds. Other than that a great hotel, friendly staff, a nice little pool and a very good breakfast.

"Excellent Service...Upgrades needed"

4
30/05/2017

This is a great hotel when it comes to service and a good breakfast. However, the floors were so dirty that in no time the bottoms of my kids' feet were black and the hair dryer overheated and would not work. My aunt and uncle could not get into their rooms when they came to check in because they were told the hotel is understaffed. In all with a few changes, the hotel could go from good to great.

"Good Place to Stay"

4
29/05/2017

Our stay at the Prescottonian was very satisfactory. The personnel were very pleasant, helpful and caring. From the Front Desk to the Breakfast Attendants we were treated as very special people. The room was clean and comfortable and we had all the amenities at our disposal. We would definitely stay there next time we are in Prescott.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your experience at our hotel. As a family owned business, we strive to provide our guests with excellent customer service, and I am thrilled to hear that it was top-notch!

"Absolutely fantastic Weekend!!!"

5
29/05/2017

We were in town for a wedding and enjoyed the most pleasant weekend at the Best Western Prescottonian. The beds were comfortable, the rooms were clean and there were plenty of nice options like the small Keurig coffee pot in the room and the outstanding complimentary breakfast. We have never stayed at a hotel that offered such an assortment of breakfast buffet items. We will definitely be back and we will definitely recommend to our friends and family.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for choosing to stay with us. I am so pleased that you enjoyed the complimentary breakfast and found our rooms to be clean and comfortable. It is our goal to have you, our guest, leave feeling that you had a memorable experience. I appreciate your recommendation to future travelers. We hope to welcome you back again soon.

"Decent stay"

3
28/05/2017

Front desk staff is awesome! I asked if there was a quieter area for our stay and they put us in a great quiet spot. Our room was very clean and housekeeping for three of our four days was superb. Ask to be in Lacey's area, you won't be disappointed. On her day off, our room was not serviced well at all. It had not been vacuumed, bath counter was not wiped off, just a sloppy fast job. Our king bed was old and lumpy so we did not sleep well. The property is older but very well maintained. Breakfast was disappointing, many items high in sodium, most hot items were barely warm, no selection of tea, just black Lipton. We would stay here again if we visit Prescott.

Debbie B, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing a few details regarding your recent experience at Best Western Prescottonian. While I'm thrilled that Lacey provided excellent service during your stay, I was sorry to hear about the overall disappointment with your visit. I also appreciate your constructive feedback regarding our breakfast. We strive to provide the highest quality items and ingredients for our complimentary breakfast so I was sorry to hear you found your meal underwhelming. I will be sharing your review with our food and beverage director to ensure any quality issues are resolved. Thank you again for your candid comments; I sincerely hope you will consider giving us another chance to provide you with an incredible stay.

"My experience"

3
22/05/2017

The hotel was very clean the beds were comfortable but the rollup bed we ordered was not comfortable- The breakfast that morning was cold from the eggs to the sausage to the hash browns and was very limited - Good Coffee

"Nice hotel"

4
22/05/2017

I have stayed at Best Western hotels quite a bit in the past year, very nice rooms, staff and hotel in general. Rooms are equipped with great amenities, fridge, microwave, hair dryer, coffee maker. TV, wi-fi. The only drawback is the beds, most are not too bad but some have been too hard, so sleep is not the best on those stays. I wish I could choose a room based on firmness of the beds. If that were possible I dont think I'd even consider any other hotel.

"comfortable"

4
17/05/2017

We stayed here for 2 nights. We were on our motorcycle. They gave us a ground floor room and we were able to park our bike in front of the room. They have a good breakfast--my favorite was the cinnamon rolls. They do not have real cream for my coffee, but there is a fridge in the room, so you could buy some. the staff is great.

"A Good Spot for Seeing a Graduate from Embry Riddle"

3
16/05/2017

We stayed there because my niece was graduating from Embry Riddle. There complimentary breakfast was great. Lots of options and the dining area for breakfast was pretty decent. Finding parking near the hotel room was good because of the setup of the hotel and parking located all around the rooms. The room itself was a good size. Ours had 2 beds and was on the end but had lots of room for luggage and our things. The mini fridge was helpful for leftovers and drinks. The only thing that was confusing was the alarm clocks were one time but their television showed another time so we were a little confused about the time zone we were in.

"Great Stay with Fantastic Staff"

5
15/05/2017

When we were checking in, Robin, I believe her name was, immediately made us feel welcome. She was very informative and made sure we were going to be completely satisfied before going to our rooms. Having a hot breakfast every morning is definitely a plus and with a restaurant on the property you could have an appetizer with a nightcap before heading up for the night. All the employees, i.e, front desk, housekeeping, groundskeeper, breakfast help always were pleasant, smiled and asked how we were doing. The rooms were clean and the hotel is within minutes of downtown. Great Location.

Mike R, Manager at Best Western Prescottonian, responded to this review
Thank you for your warm and honest review of our hotel. I am so glad you enjoyed your stay and that our staff went above and beyond to make your experience memorable. I will be sure to pass along your kind comments to our team. We hope to see you again soon!

"Incredibly well-kept older motel"

3
11/05/2017

The property is well-kept, the staff are friendly and helpful, and it's everything a roadside motel should be. The room (all with exterior doors and through the wall climate control) was large, clean, and in good repair. Had a mini-fridge that didn't feel cold when we opened it, but froze everything we put into it overnight - not a complaint, just what happened. Be careful with the hot water - at least in our room there was ZERO need to "let it run to warm up." We turned it on and it was instantly scalding. (This could be a real safety issue if you're traveling with kids or older folks.) Internet was strong all across the (very large) complex. Parking was plentiful, well-lighted, and we certainly felt safe. Breakfast buffet was average for quality and selection - on the Sunday morning we were there the staff had a difficult time keeping everything stocked (there were several items that they had completely run out of with an hour left to go on the service). Weekday mornings weren't as busy and weren't as challenging. The pool looked well-kept and the kids who were in it were having a great time! Didn't try the on-site restaurant for lunch/dinner - but if you do you get a 10% discount as a motel patron. Location is good - you're minutes away from downtown (and from the casino and from the rodeo and...). You get the idea. Honestly we chose this property because it was a last-minute trip for us and all our preferred locations were already booked up. We're happy to say we had a great experience, and we'd stay there again.

"Super visit to Prescott"

4
10/05/2017

Absolutely no issues with this hotel, all was great!!Everything worked in the room. Had everything we needed. Was reasonably close to downtown area, a $6 taxi ride. Internet worked fine. Was nice to be able to park right outside your room door.

"Best breakfast ever"

5
08/05/2017

As free breakfasts go, this was the best - waffles AND pancakes, yogurt, sausages, eggs ... and the best scones ever. The location is out of town, but on the main drag, so access to Prescott is easy. The staff was well trained and friendly and the onsite Mexican restaurant surprisingly good.

Mike R, General Manager at Best Western Prescottonian, responded to this review
Thank you for sharing your recent experience at Best Western Prescottonian. We really appreciate your positive feedback and will share it with our team. We're a bit biased, but we think our breakfast is second to none! Hopefully you were able to explore Whiskey Row, our local museums, or our scenic hiking trails. We are centrally located, only 1-1/2 miles from Downtown Prescott, within 2 miles of Sharlot Hall Museum and the Smoki Museum, and only 4 miles from Watson Lake and the Peavine Trail. Thank you again for your kind feedback; we look forward to welcoming you back again in the future!

"Good place to stay"

5
07/05/2017

This is on the out skirts of town. Breakfast is included with the room. There is also a Mexican restaurant if you wish to use it. Family suitable place. I would suggest you make reservations in advance. There is also a swimming pool.

"Pleasant stay"

5
02/05/2017

We stayed here for the weekend during the Whisky Off-Road mountain bike race. The room was clean and comfy. Full hot breakfast including eggs, sausage, hashbrowns plus pastries, cereal, fresh fruit, yogurt, etc. Breakfast hours were from 630 to 930, so plenty of time to eat before we had to get going. There was plenty of parking. We were in the building off to the side and it was really quiet. It was just over a mile from Whiskey Row, so within walking distance if you tend to be more ambitious. There's a Mexican restaurant on site, but we didn't go.

"The Whiskey Off-Road Mountain Bike"

5
01/05/2017

Excellent accommodation with easy access to downtown. This was our second stay at this property and we will return again. Staff are extremely friendly and helpful for out of town guests. Property is a short distance from Whiskey Row, Yavapai College, and the new business corridor in Prescott Valley.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your experience at our hotel. As a family owned business, we strive to provide our guests with excellent customer service, and I am thrilled to hear that it was top-notch! Thank you for choosing to stay with us. We hope to welcome you back again soon.

"Prescott AZ."

5
30/04/2017

Visit the National Cemetery, along with dog pick up to take back home. Road conditions in Prescott were mixed with events posing delays and detours to our destinations. We skipped a visit to the main business area because of the event. Bike cycling. This was also the case the next day when leaving town.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your experiences with other travelers. Prescott has special events almost every weekend from April through October. I agree that the downtown area around the "Square" can get very crowded. Our front desk clerks are happy to advise our guests of alternate routes to avoid the traffic. If you wish to visit the downtown area without the crowds, mid-week is usually good. Or call our front desk when making your reservations and ask what events are in town. They will be glad to let you know what to expect.

"Consistent"

4
28/04/2017

We've stayed at the Prescottonian several times throughout the years. The rooms are always clean and comfortable, no problems with the wifi, staff is always helpful and friendly. Food in the Mexican restaurant is good and reasonably priced. The breakfasts have an abundance of choices to fit any diet and the food is hot and fresh.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and that you enjoyed our breakfast buffet. Thank you again for your feedback. We look forward to welcoming you back on your next visit.

"Great Hotel"

5
27/04/2017

Decent hotel, we were there for our sons hockey tournament, was really close to the parks and rec area. The staff were polite, courteous and helpful. The room was clean and comfortable. I didn't use the restraunt but breakfast was decent in the morning.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff courteous & helpful. Thank you again for your feedback and we hope to see you again on your next visit to Prescott.

"Great friendly place"

5
26/04/2017

Great location in between downtown and shopping. Great complimentary breakfast lots of options and great coffee. Great price for the clean hotel. My son loved the pool as well, small but useable. Staff was very friendly. Great Mexican restaurant next door as well open late

"Good Hotel in Prescott"

4
26/04/2017

Clean and well kept-up. Buildings are old and the floor creaked in our room. Breakfast was adequate and the staff was helpful. Note: When leaving the hotel, drive through the back and use Stetson Road to Bradshaw Drive. It is dangerous to pull out onto Gurley Street.

"Escaped the Heat"

5
25/04/2017

To escape the heat we decided to head north to Prescott. My husband and I took our little chihuahua and my grown boys took their large floppy hound. It was easy to decide on The Prescottonian since they were the only hotel that had 2 rooms and a generous weight limit in their pet policy. I booked a few days in advance and noticed the Saturday we arrived that the charge for rooms had gone down about $40.00. When we checked in they honored this new on-line price and we saved $80. Always a good thing to start a get away with extra spending money! The rooms were clean, beds and equipped with cable/HBO (important to one of the boys), a microwave and fridge (important to me). The beds and pillows were also comfortable. They gave us some little treats for the pups and in the morning we had a breakfast that was included in the price. It wasn't the best breakfast, but certainly far from the worst. The best part of our stay would be important to other dog owners- they had ample grounds to walk your dog if you choose not to walk in the adjacent neighborhood. All in all, we enjoyed our stay. It was reasonable priced, clean and close to downtown. I definitely would stay there again, even when I have just my pooch and more options.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
As a family owned business it is our goal to have you, our guest, leave feeling like you had a memorable experience, and I am so happy to hear that you and your pets enjoyed your stay. I hope that we can welcome you back again soon.

"A vintage type of hotel but worth the stay"

4
17/04/2017

We stayed here as we normally stay at Best Westerns for there excellent level of accomadations and the free breakfasts. We also like there point earnings for free stays. This Best Western is a vintage type but worth the stay. The rooms are clean very spacious and the staff very friendly and efficient. The breakfast is very good but could use a little more heat on the eggs and meats. They were not cold but luke warm. I advised them of this problem and they indicated they would address the problem. All normal Best Western amenties were present and we enjoyed our stay. It was quiet and easy to get to.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott.

"Perfect Place for a Prescott State of Moind"

4
15/04/2017

This was my first time in Prescott, my first stay at the BW Prescottonian. If you've never been there,the hotel is sort of like a vintage slice of Americana: multiple buildings spread over the property with doors opening from the rooms right to the parking lot,very like the old motor court hotels of the 50's and 60's (which is likely the time period whenn this hotel was orignally built.) The rooms are comfortable and fairly well equipped, and the hotel is located just at the east end of historic downtown Prescott (definately worth a visit - make sure you visit some of the establishments on Whiskey Row.) The only issue worth reporting,and this is likely tied to the era when the hotel was originally built) is a lack of power outlets around where the desk in the room is placed. Clearly,in the 50's or 60's, there wasn't much call to plug in a laptop computer or recharge a mobile phone. I was given a room in the only three story building on the property. It's at the southeast corner of the site,and it has views overlooking a creek to the east. The third floor rooms also feature the only balconies available. The hotel staff try to reserve these rooms for customers travelling without children,so it's definately the most quiet corner of the hotel. There is a catch to these desireable rooms, however. For a property as spread out as this one is,there are only three buildings with ice and vending machines,so if you're staying in the quiet building, and you wake up in the middle of the night with a parched throat only a diet Sprite will cure, you should prepare yourself for longer than average midnight walk to quench it. Special mention should be given to the Prescottonian's staff, who clearly bent over backward to make sure I was happy. Shortly after arriving in my room, the front desk staff called to make sure the room met my expectations. Every afternoon I was there, I got a knock on the door from the Housekeeping Supervisor to make sure the room had been made up acceptably while I had been out for the day. It always impresses me when a hotel staff goes out of their way to make a guest feel like they are truly appreciated.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott.

"spent 4 nights here"

4
14/04/2017

Although the hotel is fairly old and dated on the exterior, the rooms are spacious and clean. I usually choose to stay at BW when I travel because the are consistently clean, relatively quiet, and have a comfortable bed. This location did not disappoint. I thought the breakfast was excellent, and the attendant, Billy, went out of his way to make sure everyone was pleased. I would definitely stay here again when traveling to Prescott.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for the kind review of your recent stay at our property. We are glad to hear that you found your room to be clean & comfortable and our staff friendly & accommodating. I will be glad to pass your compliments on to Billie our breakfast cook. Thank you again for taking the time to write your review. We look forward to seeing you on your next visit to Prescott.

"We loved it"

5
13/04/2017

We have good experiences at the hotel nothing bothered us we were there for one night room size was enough for family good location and the price was kinda high hope next time will be cheaper for us thank you

"Good value for a decent hotel"

4
11/04/2017

I have stayed in this hotel in the past. The quality is good for the price, although those looking for a swank resort would want to look elsewhere in town. The rooms are spacious and clean, and there is even a refrigerator, should you want to bring food in.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
I appreciate your kind comments about our property. While we are an older property and in no way can be considered "swank", we definitely take pride in our motel. We are continually looking for ways that we can update and renovate our property. We strive to offer our guests clean, comfortable rooms and friendly service at a great price. We enjoyed having you and hope to see you again on your next trip to Prescott.

"Not the best, but decent"

3
07/04/2017

Not the best stay! Beds creaked and were lumpy. Floor creaked. A/C/heat was too high on the wall to reach buttons and the remote didn't work. No instructions. TV was okay - had Direct TV. Room was larger than usual, with enough floor space that if you had children with you they'd have some floor space to play. -- Hard to get into parking lot. It was obvious that at one time it was on the main road but new roads changed the traffic pattern. They gave you instructions to get out of the lot around the back of the hotel so you could get to a street with a stoplight. The room cost - $163.00 with tax for two queens - was overpriced for the room. They served the usual breakfast. Room was decently clean. The front desk was very helpful.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing a few details regarding your recent experience at Best Western Prescottonian. While I'm thrilled that our staff provided excellent service during your stay, I was sorry to hear about the overall disappointment with your visit. I also appreciate your constructive feedback regarding your guest room HVAC unit and am truly sorry it impacted your stay. Our Front Desk and Engineering staff are always happy to assist guests and resolve issues as soon as they are reported. If you will let me know what room you were in I will have my Engineering staff inspect the unit and make any repairs that may be necessary. Thank you once again for your candid and constructive feedback. We hope to welcome you back to Best Western Prescottonian in the future.

"Great hotel"

5
06/04/2017

Nice big room , old hotel but well maintained. Nice view , great quiet location. Friendly staff. Very luxurious breakfast buffet compared to similar hotels. We will surely come back one day and recommend to our travelling friends.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for your wonderful review. We are glad to hear that you found our staff to be accommodating and that you enjoyed our breakfast buffet. Our hotel might be a bit older, but we are always looking for ways that we can renew, refresh and renovate, and we really do care about cleanliness. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. We enjoyed having you and hope to see you again on your next trip to Prescott.

"Awesome stay and pet friendly too!"

4
05/04/2017

I come back every year on business and my stay is always pleasant. Love the pet friendly accommodations as well. Love, love the pillows on my bed. Where can I find them? Thank you, look forward to my stay next year!

"SECOND TIME"

4
02/04/2017

Nice accommodating hotel. Second stay. Rooms clean. Super nice breakfast with a wide assortment. Located minutes from Whiskey Row Downtown. Staff very nice - easy check-in. Would stay here again. Very good room coffee too.

Debbie B, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for choosing to stay with us. I am so pleased that the staff was friendly and welcoming, and that you enjoyed the complimentary breakfast. We are fortunate to have a wonderful team! I appreciate your recommendation to future travelers. We hope to welcome you back again soon.

"Great location"

5
28/11/2016

We recently spent Thanksgiving weekend in Prescott and decided to stay here because of the location and easy access to the downtown square. It was an easy walk down and back, saving us the hassle of finding parking. Front desk staff and breakfast host were all very pleasant and helpful.

"Big room, nice breakfast"

4
26/11/2016

I stayed here over the Thanksgiving holiday. My room was large and clean. The hotel puts out a large selection of food for breakfast: eggs, potatoes, ham, sausage, ground beef, salsa, shredded cheese, jalapenos, warm tortillas (the last few to build a breakfast burrito), cut fruit, juice, coffee, etc. The breakfast area is large with lots of tables.

"Surprisingly good..."

4
26/11/2016

This little gem does not look,like much from the road...but the people here really care about your care and comfort; from the general manager to the breakfast man and housekeeping staff. Location is perfect as a base from which to explore, as its close to main roads, yet road noise is nil from the part of the hotel they call "kings row". Rooms are very clean, adequate in size, as are the bath towels, and the bed is fairly comfortable (if a little noisy when one turns) Ask for an extra blanket during winter months, which they will happily supply. Each room has a microwave and refrigerator, which have been very useful for us. There is a well stocked mini-mart just a few doors down for "provisions". Breakfast is very good, a large room with many tables and chairs that can get crowded on the weekends. There are a lot of food choices for all types of eaters and the breakfast man keeps the food hot and seemingly never ending. (My favorite is the make your own breakfast burrito station.) The only odd thing is the sink/vanity is unusually low (and I'm short). At first I thought it might be for wheelchair access, but there's no way a wheel chair bound person to get close enough to use the sink to use it due to how the front of the vanity is constructed. All in all, this place is a great value for money spent. Will we be back? Yup. Every time we're in town...

"Best In the West"

4
23/11/2016

Clean, good beds, nice check in staff, small bathroom. Quiet and cozy. Good breakfast. Breakfast wait staff in a bit of a hurry to take your plate, but would stay there again. Close to downtown, which is a plus as that is where all the fun things to see are.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay and the surrounding area. We look forward to having you stay with us on your next visit to Prescott

"Family"

5
23/11/2016

Excellent good price. Cleaning service could have left body wash and shamooo in the bathroom and the cleaning ladies/gentlemen should not touch people's cups and throw them away on a stay over. I was mad cuz they threw my only cup away I had for water

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for reviewing our hotel. We would like to apologize for the your issue with housekeeping. We try to tidy up the room for our stay over guests, and if they saw a empty disposable cup in the room and threw it away we do apologize again.

"Pleasant Surprise in Prescott"

5
19/11/2016

Front desk was so welcoming and offered me a cold water when I walked in. Explained the lay of the hotel and breakfast, which happened to be the Best Best Western Breakfast to date. Everything was so convenient.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay. We look forward to hosting you on your next visit to our area.

"First time for everything"

3
13/11/2016

Stayed at this hotel for 1 night. Room was comfortable. I had 2 issues with my stay. Biggest issue was 1 that I have never encountered anywhere. As I am ironing my business clothes, I notice a plant, Yes a plant, sprouting up out of the foundation in the room. How the heck does a plant sprout and grow in the room? Second issue was with the security latch. It clearly needed to be secured as the top screw was coming out of the base. Overall stay was good, but most likely will not return unless I want to stay at a botanical garden.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. I apologize for the issues you had while at our hotel. We take security very seriously here and the latch issue has been corrected. We are looking into the plant growing through the foundation. This is a 1st for us.

"I'll be back!"

5
13/11/2016

My family lives in Prescott. I've stayed here on other occasions and will return. I will not bother to even investigate other places because I'm very happy staying here. The staff is extremely professional and attentive to detail. They are courteous, knowledgeable and helpful.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for reviewing our hotel. We appreciate your loyalty to our hotel and brand.

"Very clean and quiet"

5
07/11/2016

On a whim we drove into Prescott with no hotel reservations. We chose this place and it was a good choice. Very clean and taken care of, love to see hotels that you can tell have actually have a staff / owner that cares.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed your stay at our hotel, and we look forward to seeing you on future visits.

"hidden gem"

5
30/10/2016

great staff- very knowledgeable. They helped us decide where to visit, & dine. they have large,clean, modern rooms with great wifi, fridge, and microwave. they serve a nice breakfast, with lots of variety of items. they are in a good location with easy access to the old down town, the highway.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your review of our hotel. We are pleased to hear that we could help you enjoy your trip, and you enjoyed our facilities.

"no surprises"

4
28/10/2016

Good service and staff. Close to recreation areas and downtown Prescott. Same good quality as all Best Westerns. Fast and easy breakfast and check-out. Richard, the breakfast attendant, very helpful and attentive.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your review of our hotel. We agree Richard is GREAT. We look forward to seeing you on future visits.

"Welcome back to Prescott"

5
26/10/2016

I know new is great. Best Westerns take me back to a great period in our history but maintain the highest standards in staff and cleanliness. Best Western Prescottionian is a great location and great place to stay. Wouldn't consider anywhere else in Prescott AZ

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We would also like to thank you for your loyalty to our hotel and the Best western Brand. We look forward to seeing you on your next visit to Prescott

"Prescottian"

5
24/10/2016

This hotel is an excellent value and very well run. The complimentary breakfast was first class. I will certainly return when I am next in the area! I don't need to use any more characters but you are making me do it.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Howard, Thank you for your shining review! I appreciate you taking the time to let us know about our first class breakfast, excellent value and well run facility. You've had me laughing for the last 5min; I had no clue we require a certain amount of characters! Thank you for the laugh Mike

"Very good choise"

5
23/10/2016

Thanks to Tripadviser we spent one night in Prescottonian. Place is very nice and clean, with a helpful staff. The breakfast was the best we have ever had in USA and as an european I'm delighted to use real forks and plates! Big bonus for that! I hope some day the other hotels will follow...

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed your stay at our hotel.

"Great stay"

5
22/10/2016

The hotel has large, quiet rooms and has quick, professional service. There is easy access to the hotel and it is close to everything. There is a complementary breakfast. We would definitely stay again.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We were pleased to hear you enjoyed your stay.

"Best stay ever"

5
19/10/2016

Great service- Great breakfast, in fact the best we have ever had-Very friendly and helpful. Wanted to stay longer just to be taken care of so well. The staff at check in was friendly and gave us great recommendations for what to see and where to eat. Breakfast was, as I said, the best ever. So much to choose from and all was fresh and warm and wonderful. Asked a staff member about the green chili sauce and she went to the back to get us the name. The owner was there and talked to us and shared a lot about area. The whole staff was great.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. Our staff is dedicated to making your stay with us a wonderful experience, and we are pleased that they went above and beyond your expectations.

"Good Value for the Money"

5
17/10/2016

My wife and I have been staying here several times a year for over 10 years. Why? Great front desk staff, all you can eat hot breakfast including make-your-own waffles, and clean rooms. Although the office is located on busy Gurley St., the rooms are situated far enough away from the street so the rooms are quiet. I'm a light sleeper so quiet rooms are important to me. (In the summer, the room air conditioner does bother me, but not my wife.) In our previous stay there, we learned that they have several adjoining rooms with a connecting door for larger gatherings. My son and his wife stayed in one room; and somehow our granddaughters ended up sleeping in our adjoining room.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. Our staff in all areas strive to give all of are guests a great experience. We appreciate your loyal business and look forward to seeing you on future visits.

"last minute business trip"

4
16/10/2016

WE like to stay at this hotel. Having the restaurant and bar on site is important to us. They also have a very nice complementary breakfast . We also have a dog that is welcome there. It is also in a perfect location to old town.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Dear Robert K, Thank you for rating and reviewing your recent stay at our property. I am thrilled to hear you enjoy our hotel as much as I do. Our buffet style breakfast is one of a kind, with our large dining area and large selection of breakfast foods. I am excited to announce that we will be offering a build your own breakfast sandwich bar in the upcoming weeks. Furry friends are always welcome here at the Best Western Prescottonian. Sincerely, Michael Rausch General Manager

"Beautiful hotel in a central location."

5
12/10/2016

This was one of the nicest reasonably priced hotels I have ever stayed at. The room was modern with pretty décor, and the hotel's public sitting areas were lovely. The breakfast had a nice selection and was delicious. The staff was very friendly, we will stay at this property again when visiting Prescott in the future.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for the review of our hotel. We are always striving to make our guests stay warm and welcoming with our rooms, public areas, and amenities.

"Very nice for the price"

5
11/10/2016

We booked for a 1 night stay after reading reviews and were very happy with the room and the service. Quick check -in and check-out after breakfast the next day. The reviews before are true - nice large, clean room and an excellent breakfast included. Free parking and internet also add to the value. The place is a bit older, but the rooms have been updated with tiled shower and granite counters at bathroom vanity. There was coffee, a microwave, a fridge and plenty of pillows in the room... all must haves! We also had dinner at the Plaza Bonita right on site (separate review, but very good). Would definitely recommend this to a friend as a nice place to stay in Prescott and pretty centrally located.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay with us, and look forward to seeing you in the future.

"Very Accommodating Hotel"

5
11/10/2016

We made this stay at the last minute and would have to switch our room during our stay. We received a call from Robin in les than 5 minutes that she had a room for us that we could stay in for the time we The staff here does care about people and there needs and seem to go out of there way to help with your needs.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for reviewing our hotel. Our entire staff takes great pride in our hotel and guests, and we are pleased we were able to make your stay a pleasant one.

"Wow"

5
11/10/2016

Great property clean and well maintained staff were all friendly and helpful had the amenities I needed. My stay was very pleasant and I would stay again. The rooms were spacious and welcoming. The beds were great unlike most hotels where they leave you having not sleeping well

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed your stay with us. Our staff he takes great pride in all aspects of the hotel.

"Ben"

5
09/10/2016

It was great . I had two rooms booked, they are dog friendly and Debbie was great. Will definitely stay there again. It was walking distance to the main town square and all Restraunt 's. the breakfast was very good .

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your review of our hotel. We are pleased to hear you enjoyed our hotel and the surrounding area. We look forward to seeing you on future visits.

"Comfortable and quiet"

4
07/10/2016

We were pleased with the room, very spacious and clean. Breakfast was better than many, lots of space to sit, varied menu items, both hot and cold, local flavor-tortillas and salsa was a nice touch. Very pleasant staff, would definitely recommend this location.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for reviewing our hotel. We are please that you enjoyed our hotel and breakfast

"Our first choice in Prescott"

5
07/10/2016

Good location and very good value for our leisure trips to Prescott. Free breakfast has many food choices. Now has Express Check-out Service. Since Prescott has so much to see, we don't spend lots of time in hotel but love that it is easy to get to and has all that we need in one place.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review or hotel. With all to do in the area we love to get your morning off to a great start with our breakfast. We look forward to seeing you on your next visit.

"I Need a Refund! No sleep and not happy!"

1
03/10/2016

Stayed here 1 night, dog and Corvette convention in town! Could not sleep with barking and engine revving! Breakfast was very cheap quality- watered juice, no bacon, canned fruit. Bath had smell of old building. Housekeeping entered my room while at breakfast, came back, everything moved. I was scheduled to check out, excuse was- they made a mistake! Remodeled room, but no pillowtop mattress like most hotels. No sleep and not happy!

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. I do apologize you did not enjoy your stay with us.

"Prescottonian"

4
02/10/2016

Good value, quality hotel in a convenient location. Excellent on-site Mexican Restaurant and bar. I have been coming here for years for the Prescott Forest Rally and it never disappoints. I tried another cheaper hotel in the area but keep coming back to the Prescottonian.

"Best Western Prescott AZ"

4
30/09/2016

Above average, very nice place to stay. I wanted a hotel near downtown Prescott. Very convenient. My family came in town for a wedding. This hotel helped us celebrate. The only problem was that Prescott had a Corvette show and many of the cars were very loud early in the morning. Not the fault of the hotel.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay at our hotel, and were able to help you celebrate the wedding

"Prescottonian"

5
29/09/2016

Good, clean rooms, some with a view. Bed was incredibly comfortable, as were the pillows. Shower was strong, towels soft. The bar tender served the best Margaritas in town. Staff was very friendly. Even the breakfast food was better than expected.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
WE would like to thank you for your review of our hotel. Thank you for your find words regarding our beds, pillows, and other amenities we offer.

"Great staff, comfortable hotel"

5
29/09/2016

I stayed her for business. All staff from the front desk to the breakfast staff were very professional and kind. The room was extremely clean and the lay-out of the room was well thought out. The beds were comfortable and cleaning staff was prompt and cleaned the room thoroughly every day. There was a variety of foods to choose from for the complimentary breakfast and the staff at the complimentary breakfast were personable and professional.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for staying with us, and reviewing or hotel. We are pleased that we could make your business trip comfortable and start your morning off with our breakfast

"WOW! Great price, service and anemities!"

5
28/09/2016

Looked at prices for a one nite stay during a busy weekend in Prescott. I found all the hotels I had stayed at previously had increased significantly. We had not stayed at this motel and as it was not a "premier" or a "plus" designated Best Western, I was not sure what to expect. Well, check-in, although busy, was an efficient and friendly transaction. The room was clean, great bed, TV, Internet..the bathroom was a bit small but not inconvenient. I would definitely stay here in the future..a terrific value for such a low price. Also, one of the better breakfasts compared to the higher end hotel chains.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for staying with us, and for taking the time to review our hotel. We are pleased to hear that we exceeded your expectations with our rooms and breakfast.

"Good value.Large rooms.Very comfortable"

4
26/09/2016

Was attending a local dog show.Needed a hotel that accepted pets. I had a downstairs room with parking right outside the door- very convenient. Enough parking in other areas too. Accepted pets with a fee which was reasonable. Rooms large and spacious and very well maintained. My only complaint would be that the so called PET AREA- was a bunch of dirt with weeds. They need a nicer pet walking area- or put in a dog run on the rocks somewhere. I'm always amazed that hotels don't think of this. Easy- plus if you put dog poop bags near run- it gets picked up! I went to Mexican restaurant on site and would not recommend.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your review of our hotel. We will take into consideration your suggestions on the dog walking area. The restaurant that is attached to our hotel is a leased operation, and I will pass on your comments about the restaurant and the management.

"Mixon"

5
26/09/2016

Excellent hotel. Can't wait for return to visit Prescott. The Hotel staff was excellent and the breakfast was excellent, as always! If traveling to Prescott this fall, this will be an excellent hotel for your visit.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our property. We are very pleased to hear you enjoyed your stay with us.

"Usual Best Western experience"

3
22/09/2016

Room was clean, bed was nice, breakfast was good. The best hashbrowns that I've had at a hotel buffet. Experience is what I expected for a Best Western. Though I used my points to pay for the room, don't know if I would have stayed there for the $140 it would have cost me if I had to pay for it.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel

"Older property but clean and comfortable"

4
18/09/2016

One night stay en route to northern Arizona. Our room was quite large, clean, very comfortable. There was a wedding party there when we stayed, and as we had asked/hoped for a quiet room, we were placed in a different building - and indeed it was very quiet. The breakfast seemed better than the average Best Western. All in all a very comfortable stay, convenient to downtown/courthouse square etc. and restaurants, and a very good value for the $$. I would stay here again!

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. I am happy to hear that we were able to give you a room that was to your liking. Thank you again and we hope to see you in the future

"Average At Best"

3
08/09/2016

The people were great its just the beds are not that great, but then again I am spoiled at home to a great mattress. If you used Tuft & Needle mattress's you may gain some market share. The place is nice with a good breakfast.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to review our hotel. We always like to hear that our staff is exceeding our guests expectations. I would also like to thank you for the suggestion on the Tuff & Needles mattress's. I will be looking into them.

"Your website"

4
07/09/2016

We all enjoyed our stay, however you need to specify on your website that 'pet-friendly' only pertains to dogs. We weren't aware that cats are not permitted until we checked in, even though we did state under 'special requests' that we were travelling with our cat. If cats aren't permitted in the future, I'm sorry to say that that we won't be able to stay at your accommodation in the future. I'm glad that your evening desk clerk made a phone call for us so we could stay there with our kitty for this time.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your review of our hotel. I am glad that you enjoyed your stay with us, and I'm sorry that our website was unclear. We will make the be making corrections on the site, so the policy is clear. I apologize, but we do only allow dogs.

"Friendly and comfortable"

4
05/09/2016

The staff at the Prescottonian are very friendly and efficient. The room was clean and comfortable. The bathroom was a little small but clean. The only big problem we encountered was noise and inconsiderate guests in nearby rooms but that's hardly something the hotel chain or staff can control. I might try another hotel when I come into town again but if someone asks I'd give them positive thoughts about this one.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your review of our hotel. I do want to apologize for the for the noise of other guests. Our staff makes every effort to try to keep it quiet for all guests in the evening. We hope that the next time you are in our area you will stay with us.

"Good and getting better"

4
04/09/2016

A new manager is rapidly upgrading this facility in every way possible. New beds. Switch to Direct TV. Better Wii-Fi. Better morning breakfast buffet. And best of all, hiring people who are competent and clearly are concerning about your needs. It is becoming more like a Ritz-Carlton experience, from a personnel standpoint, than your average mid-range hotel. The location is excellent. Just a few blocks from historic downtown Prescott. And not far from the newer business area that includes Costco, Wal-Mart, etc.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
On behalf of myself and all our the staff here at the hotel, we would like to thank you for your review of the hotel and your kind words. We are making every effort to provide a welcoming and comfortable experience for our guests. We hope to see you in the near future, so you will be able to enjoy all of our ongoing upgrades.

"Good location"

4
04/09/2016

This hotel is at a convenient location to access downtown Prescott, nearby hiking trails etc. Clean, spacious rooms, friendly staff, comfortable bed, nice breakfast and parking right in front of your hotel room door.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
I am very pleased that you enjoyed our hotel. We look forward to your future visits

"Great Stay!"

5
02/09/2016

The rooms were very comfortable, and there was a great full breakfast available, not the lousy doughnut and coffee you get elsewhere. Also, the beds were so comfortable and the pet policy/facilities made the stay so easy and convenient. The location was central to all the places we visited in the area!

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
I would like to thank you for your review of our hotel. We are very pleased that you enjoyed our breakfast, as we try to make it a great way to start the day. Thank you again, and we look forward to your next visit.

"Nice place"

5
31/08/2016

We stayed here while in town for an event. A bunch of our friends did. I loved it! It cost a little more than your average low budget hotel but it was worth it. The bed was super comfortable. The room was clean, the shower was amazing, and there were a ton of channels on the TV to choose from. There is free Wi-Fi and free continental breakfast. The breakfast was delicious with lots of options! I highly recommend staying here. We will stay here again if we must travel to the area.

"Great Hotel for the Price"

5
28/08/2016

Clean Spacious Room with a mini fridge, internet and coffee maker. Why pay more for a comfortable room when this is all you need. Breakfast was wonderful with fresh waffles, eggs, sausage and more. The price was great and the room was perfect.

"Great location and dependable Best Western comfort"

5
27/08/2016

Comfortable modern room, good service, and a nice hot breakfast make this an excellent stop for a visit to Prescott. Although at a busy intersection where you begin to enter the downtown area, the motel is back from the street and quiet. The location is great for getting around to area attractions. We found it quick to get to the historic district and all of the great restaurants (there's a fridge in the room for your leftovers) and attractions, as well as to Watson Lake and the Phippen Museum in the other direction.

"NICE"

4
27/08/2016

Huge complex - small pool. Easy to get into downtown Prescott by car. Rooms clean. Staff very nice and accommodating. Free breakfast which included eggs, bisquits and gravy, sausage, etc. AND in a large dining area where you are not all cramped up with other guests.

"Good basic motel"

3
26/08/2016

This is a good motel for meeting basic needs. The good parts were the free WiFi, above average size refrigerator, and microwave in the room. The bathroom also had a nice layout. There is a good size convenience store very close to the property. The A/C had difficulty cooling the room. The beds were average and the room was clean. There was a small flat screen TV. The ice machine is located at the stairs so if you want a little less noise ask for a room away from the machine.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate all of our guests who take the time to go online and share their reviews on Tripadvisor. We know how many choices for hotel accommodations Prescott has to offer. We appreciate your business. Thank you, not only for staying with us, but for taking the time to review our property. I hope you will stay with us again on your next visit.

"Nice Room"

5
25/08/2016

We were off the street so it was very quite and peaceful. Nice area. Would stay there again. Great breakfast. Huge waffles! Lots of seating in the breakfast room. Friendly, helpful staff. Very roomy. Not far from the center of town.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate your wonderful compliments. We try very hard to offer the best free hotel breakfast in town. It is our way of thanking you for choosing to stay with us at the Prescottonian. There are many hotel choices in Prescott and we truly appreciate our customers. Thank you for staying with us and thank you for taking the time to post such nice comments on Tripadvisor. I hope we will see you again soon.

"Great Place to Stay"

5
25/08/2016

I had to go to Prescott for business and stayed here for one night. All the people at the hotel were very helpful. I needed a late checkout and there was no problem. I would recommend this hotel any day. I'm looking forward to staying here again.

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to share your review on Tripadvisor. We look forward to welcoming you back on your next visit with us. Please accept a sincere thank you from all of us here at the Prescottonian for your compliments. We appreciate your business.

"Hotel / motel"

5
24/08/2016

I do a lot of traveling and about 50% of the time I stay at best westerns. This trip was a business trip and had two large trucks and trailers with us. I can't say enough good things about my stay here plenty of parking even if you have trucks trailers boats whatever there is enough. I had originally booked another hotel but got there with no where to park so I called and wow exceptional service on the phone very polite and helpful with directions to get there. When I arrived the same ! Over the top hospitality very polite very helpful with where to eat close by anything we needed just can't say enough good things about all of the staff. Even on checking out the next day and a breakfast buffet not your continent breakfast but a good breakfast for a Best Western ! The rooms were up to date clean and very comfortable setting with beautiful views. This one should be a Best Western Plus !! They also have a Mexican restaurant on the property but I had arrived to late and they had already shut down for the night. But anybody heading through or staying for some time I'll give it two thumbs up great place and superb staff

Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your review for us on Tripadvisor. The best advertising we can have is for guests who have actually stayed with us share their experience with other travelers. Our staff is our greatest asset. We strive to provide exceptional customer service and “down home” hospitality to each and every one of our guests. We are all very proud of our hotel and want you to enjoy every minute of your visit with us. If we can help with suggestions for dinner or places to see, we are more than happy to do so. We appreciate you taking the time to post such a wonderful review on Tripadvisor. I hope that we will see you again on your next trip!

"Pros and Cons"

3
21/08/2016

My wife and I stayed 2 nights on a short weekend trip to Prescott. I picked the Prescottonian on a mix of ranking and price -- # 6 of 22 in Prescott on TripAdvisor and $112/night plus tax booked direct through Best Western. There were pros and cons to our stay, but overall I am not sure how this hotel is ranked #6. The pros -- price, free breakfast, courteous staff, location. The cons -- cleanliness, a/c. As mentioned at the outset, the price was $112/night before tax, which i thought was very good for a highly ranked hotel. The free breakfast was outstanding - great selection of hot and cold food, juices, fruit, etc. (although the coffee was bad - so bad that I picked up a cup of coffee the 2nd morning at a gas station minimart, which was much better). The staff, from check in to housekeeping, were very courteous, and check in was fast and easy; also, the front desk person called our room within 10 minutes of us reaching our room to make sure everything was ok. The location, at the intersection of 69 and 89, is only a mile or so from downtown Prescott and easy access to almost everything in Prescott and Prescott Valley. On the flip side, we had little control over our a/c -- it seems there is a governor on how cool you can go, and the a/c shuts off for long periods of time when the room reaches the lower limit set by the hotel. So, we experienced the noise of the a/c turning on/turning off, and stretches where the room got a bit warm and uncomfortable between the "ons." General housekeeping was ok, but the room had a bit of a musty smell and we found a rather large stain on the comforter (housekeeping switched out after we called the front desk). Both these cons were surprising for a hotel ranked #6. Bottom line for us -- we won't be booking the BW Prescottonian on future trips to Prescott.

"Senior Games, volleyball tournament"

4
19/08/2016

I was invited to play in a Senior Games Volleyball tournament in Prescott, Az. I had never been to Prescott, so I was pleased to come and explore and visit the area before the games were held. This hotel was in the perfect location very close to the college campus that held the volleyball tournament. It also served a great breakfast to start the day, with lots of options. The front desk was friendly and provided us with maps and direction for site seeing. They also were able to split our bill between teammates sharing the rooms. How great is that. Rosa Italian restaurant for great salads, fresh and crispy and we had the best fish "Orange Roughy"

"Relax"

4
19/08/2016

This is a very comfortable place that is dog friendly. The staff goes above the call of duty to insure that your stay is comfortable. They are very friendly. The beds are extremely comfortable and there is plenty of space in the room, for an extended stay. My dog loved the outdoor space in the back of the property, so she could roam a bit and take care of her business

"Decent Value, Good Location"

3
17/08/2016

The staff was friendly - especially the gentleman working the breakfast room. He kept the food items stocked and fresh. The location is a short drive to old town Prescott. The room itself was large but dingy. Shades of brown and tan with little natural light. We also had "pets" left for us - two dead cockroaches in the bathroom.

"pleasant stay"

4
15/08/2016

great location, close to downtown and all the restaurants and shopping, close to casino. nice pool area, we didn't use, but would have if we had time. rooms clean and staff exceptional! would stay again.

"Great for quick overnight get aways from Phoenix heat"

4
12/08/2016

We enjoyed our time in Prescott. What we enjoyed most about the Best Western was the ease of getting a room the day of, the early check-in and the close walking proximity to downtown Prescott. Would be perfect for those with children as breakfast is served and the pool was sparkling clean and used only by me (as far as I could tell).

"Our Stay in Prescott"

3
10/08/2016

We were in Prescott to attend a wedding. Much of our travel has been at Best Westerns. The Prescottonian was clean and friendly. Our gripes were with having to ask twice for sufficient wash towels and the lack of any shade around the pool area. Tables and chairs were offered, but no umbrellas. We cut our stay a day short because of this.

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your comments. We are always improving our hotel, and this is one area we will look at.

"Great stay and conveniently located"

5
08/08/2016

Although we only stayed for a night we found the staff very nice and friendly. The air conditioner worked great and the room was very spacious. It's only a short distance to Whiskey Row so it was easy to get to all of the activity.

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your kind comments and we look forward to seeing you in the future.

"relax in great weather"

5
01/08/2016

Friendly helpful, clean and neat large rooms where 2 people are not running into each other. Great location to get to all of Prescott's major events and the Main street attractions. We have been staying at this hotel for more than 20years.

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
We are happy you enjoyed your stay, and thank you for your continued bussiness

"Convenient stop in historic town"

4
31/07/2016

The Best Western Prescottonian is just a short jog from historic downtown Prescott. We sought out this location to escape summer heat. The room was clean and quiet at night - key for a good night's sleep in anticipation of a long hot drive the next day. Front desk was involved with a problematic telephone call when we first came in, but the clerk gave us a great rate for the night.

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your comments

"Breakfast that comes with your stay"

5
30/07/2016

This is a great breakfast that comes with your stay. Its self serve, with all the fixin's you'll want to get yourself moving in the morning. Mr Ed, the server that creates the morning breakfast and all the service with it is great! Thanks for an easy morning Mr. Ed.

"Best BW breakfast I have ever had"

5
29/07/2016

Well, when I checked in for my night stay, the Woman at the desk said to make sure I tried their breakfast as Ed does a great job. Well, that next morning I went in for a most wonderful full spread breakfast - fresh, visually appealing, tasted great, many selections of real eggs, meats, fruits, fresh oatmeal, cereals and wonderful coffee ( not to mention toasts, pastries and juices). I left grateful and pleased with a hearty, home cooked breakfast. Try it whenever you go to Prescott AZ

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to give us such a wonderful review. I will be sure to pass along your compliments to Ed and the rest of the breakfast staff. They are all very proud of the food they serve. Thank you for staying with us on your visit to Prescott. I hope we will see you again soon.

"Gitter done!"

4
28/07/2016

This hotel was awesome! great room, great service, as per usual with Best Western. We were going to stay at antelope inn in prescott, don't even consider it!! Go straight into town on Gurley, this will be the first hotel you see on the left . go see these folks! you wont be disappointed !

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate all of our guests who take the time to go online and share their reviews on Tripadvisor. We know how many choices for hotel accommodations Prescott has to offer. Thank you, not only for staying with us, but for giving us such wonderful compliments. I hope you will stay with us again on your next visit.

"Excellent Hotel Choice When In Prescott, AZ!"

5
27/07/2016

Loved this hotel. Room was spacious and very clean! The breakfast area was huge and had a great variety of breakfast items. Ed, the man in charge of the breakfast room, was very nice and the service was excellent! Bed was OK-it wasn't uncomfortable. So many of the hotels now are changing to the pillowtop mattresses- we wish they would all change to pillowtop! Would definitely stay at the Prescottonian again!!

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate all of our guests who take the time to go online and share their reviews on Tripadvisor. We know how many choices for hotel accommodations Prescott has to offer. Thank you, not only for staying with us, but for giving us such wonderful compliments. I am very happy to tell you that we have just place an order for new pillow top mattresses. I hope you will stay with us again on your next visit.

"Nice Hotel close to everything"

4
25/07/2016

I stay at BW Prescottonina a couple times a year and I alwasys have good experiences with thier friendly Front Desk Employees and everyone around. Very good breakfast with several options to chose from.

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
The biggest compliment we can receive is for someone who has been staying with us regularly to give us such a wonderful review. We are truly grateful for your business and loyalty and hope that we have many more visits from you. Thank you for the kind comments and compliments. I hope we will see you again soon.

"Eds Breakfast"

5
19/07/2016

Enjoyed 3 days in a good motel, with a marvelous breakfast waiting for us every morning. The motel needs a bit of work done( cosmetically), but was clean and convenient to all the necessary location. We love Prescott. The food adjoining the motel, Plaza Bonita... Out of this world... A great stay!! Pet friendly??

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your experience with us on Tripadvisor. We are very happy with our breakfast staff. They have a lot of pride in their work and what they are serving to our guests. It is nice to see that it made a difference in your stay. I hope you are able to return and visit us soon!

"Clean Friendly Motor Inn"

3
16/07/2016

Helpful and accommodating staff. Large and clean property on SR - 69 (E. Gurley St.) with easy access to all local restaurants and businesses in Prescott and Prescott Valley. Nice pool with special needs access and large deck. Room for oversize parking but I would call for directions before trying to access it.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your comments on Tripadvisor. We do indeed have a back entrance that will accommodate large vehicles or trailers. It is also a safe alternative to the busy street at our front entrance. Anyone wanting directions can give us a call at 928-445-3096 prior to arrival. We appreciate your compliments and suggestion for other drivers.

"Great value"

5
16/07/2016

This hotel has everything you need for business or pleasure at a very good price. Always clean and comfortable, friendly staff, great complimentary breakfast, Mexican restaurant on property and they accept dogs! We never stay anywhere else in Prescott.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We have a special place in our hearts for our regular customers! We appreciate all of our guests but love when we have the chance to build a relationship with people. You are all so much more than a transaction to us. We thank you for your loyalty and look forward to your next visit.

"Very nice place and staff "

5
15/07/2016

I had a late check-in for my three day stay. I was welcomed and all my paper work was ready. The older gentleman at the front desk was so nice, he even upgraded me to their best quiet third floor king bed room. He even spent time explaining what's around and about their in-house Mexican restaurant. I booked this hotel after the reviews on tripadvisor and I am glad I stayed at this place. Five stars and yes, their breakfast is pretty good too

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
The gentleman who checked you in is actually one of our owners. He gets wonderful compliments when he works the desk. That is because he genuinely cares about the hotel and our customers. Thank you for the very nice review. We appreciate the time you took to share your experience on Tripadvisor!

"Needs better cleaning service and a renovation!"

2
15/07/2016

I was so disappointed in this motel after just having a wonderful experience at The Best Western Legacy in Mesa. Everything at this motel just feels cheap and tired. From the grounds, to the building, carpet, beds, bedding, tub, shower curtain,toiletries and super thin towels, which by the way had several black hairs on them (as did the bathroom floor) Yuck! The pool was a bit disappointing as well as it was not heated so a bit chilly and the the whole thing was tile making the bottom quite slippery. No umbrellas or trees around the pool area for shade. The staff were pleasant and professional on a positive note. I will, however be looking to stay elsewhere on our next visit to the area.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We are sorry to hear you did not enjoy your stay with us. I hope that you found the rest of Prescott more to your liking. Thank you for sharing your comments with us. Have a wonderful rest of your week.

"Hiking Getaway"

5
14/07/2016

Very comfortable, quiet room. We asked for a quiet King room, and this was one of the quietest we've stayed in (including the air conditioner!). They have a whole wing in the back that are all king beds and in the property's quietest location. Friendly, helpful staff!

"Wasn't expecting too much"

5
12/07/2016

Was pleasantly surprised. Loved the bed, the breakfast was very nice, staff was very professional and welcoming. Quiet. Wasn't expecting much when I saw that there were outdoor "corridors" to the rooms, and that the hotel was on a busy street. But the room was large and comfortable, and we didn't hear any street noise.

"BW - Great Night Sleep and Better Breakfast"

5
10/07/2016

On our recent vacation, we decided to stay at Best Western hotels in the cities we were visiting (Tucson, Roswell, and Prescott.) The main reason was the hot breakfast offered at each of the hotels. Not your regular breakfast fare, the options were scrambled eggs, sausage, ham, bacon, variety of bread, fruit, etc. and coffee. The beds were comfortable and the wifi was easy to connect too. Staying at BW saved us at least $30+ on breakfast a day. Best Western will be our first option in booking a hotel. Thanks!

"Overnight"

4
10/07/2016

My wife and I drove up from Phoenix for a fun getaway out of the heat, We stayed and the Prescottonian for our overnight in Prescott. Check in was easy and the staff were all friendly and professional. The appearance of the hotel was nice and clean. The room was clean and the bed was comfortable.The restroom was clean , but the toilet was very small. We loved the fact that the room had a very nice size and clean dorm room refrigerator and a microwave. We had great views of Granite Mountain. Complimentary breakfast was very good, choice of scrambled eggs gravy, ham sausage waffles, biscuits, cereals, yogurts, pastries, fruit, coffee, juice, milk. the breakfast area was clean and managed by friendly staff. I think the B W in the California area could learn a thing or two from the B W. Check out was quick and easy. We will return to the B W to enjoy the cooler climate of Prescott.

"Great Experience!!"

5
08/07/2016

From check in staff to restaurant staff to check out... wonderful. Quiet comfortable rooms and an excellent breakfast!!! We will definitely stay here again next time we pass through the lovely town of Prescott!!

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We truly appreciate your wonderful comments. Our number one priority is customer service. We would not have a successful business without happy guests. I have personally stayed in some very nice hotels with terrible staff and by the same token, stayed in some mediocre hotels with wonderful staff. A smile and a genuine concern for the comfort and experience of a guest goes a long way! In my opinion, it is easier to overlook human error than it is to excuse rude or uncaring behavior. We appreciate your review and thank you for taking the time to post it on Tripadvisor for us!

"Comfortable room "

4
07/07/2016

This is a very nice clean comfortable room at a reasonable price. The staff went out of their way to accommodate guests calling to make sure everything in the room was acceptable. Maps of the area were available. There was a nice pool that was handicapped accessible. It is located in a great location, on the main street and walking distance to town.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing such nice comments for us. We are indeed located just one mile north of historic downtown Prescott. There are so many activities in our community. There is truly something for everyone. If you stay again and need any suggestions or help with ideas for things to do or see, just ask our front desk staff. They all have their favorite picks!

"July Stay"

4
07/07/2016

My wife and I stayed here for 5 days it was a good stay. The breakfast is great and the pool area is nice. Room service was good and there restaurant is nice if you choose not to go any ware else in town.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We are so happy to hear you enjoyed your visit with us. We appreciate that you chose to stay with us during your trip and hope that we will see you again next time you are in the Prescott area. Thank you for taking the time to share your experience on Tripadvisor!

"Right at Home"

5
06/07/2016

Robin was very well-mannered and accommodating! She called the room after I got settled to make sure all was well. No hotel has every done that before. She genuinely cares about her customers. The room was very quiet and very well kept up. After driving all day, it was nice to get a good nights sleep. robin deserves a raise!

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for the compliments for Robbin. We receive a lot of feedback for her. The calling to the rooms was actually the idea of one of our owners. They have owned the property for more than 30 years. We all understand when we are hired how important good customer service is to them. It is wonderful to hear that our staff keeps up with those standards and even add their own. Thank you for sharing such a nice review for us. We truly appreciate you.

"Great visit"

4
05/07/2016

We stayed for two nights. Our room was huge and very clean. We booked the 2 bedroom suite. I booked very early and felt it was a good price mixed with my AAA discount. We enjoyed the breakfast and how kind everyone was. When we arrived Alan was beyong helpful. We would stay here again.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share such a lovely review. I have stayed in our suites myself and agree with you. They are very roomy! We are an older hotel and so we are not the most modern or fanciest hotel Prescott has to offer, but we were built when the emphasis was on the bedroom area. That is why we get a lot of comments about how large our rooms are (and how small the bathrooms are). We do our best to update and make sure our guests have a clean, comfortable stay. Alan is actually one of our owners and I have mentioned on Tripadvisor before that customer service expectations come from the top down here! I hope we will see you again in the future.

"Wonderful value"

5
02/07/2016

The best breakfast operation I've ever experienced. Ed is great at his job. the food is also great. The breakfast is it worth at least $25 for a couple so the room including breakfast is a real real bargain.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to give us such a wonderful review. I will be sure to pass along your compliments to Ed and the rest of the breakfast staff. They are all very proud of the food they serve. Thank you for staying with us on your visit to Prescott. I hope we will see you again soon.

"Breakfast"

4
01/07/2016

Ed does such a good job with the breakfast. I'm very impressed with his personal interest in his job. He is so fast, efficient & courteous. Our room was very nice as well. Thank you for a wonderful stay.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
I will be sure to pass along your compliments to Ed. We are lucky to have him. He truly cares about his job and the breakfast he serves. Thank you for staying with us and thank you for sharing such a nice review for us!

"type of quality"

4
30/06/2016

This is a very nice place to stay. Very convenient location. Very clean and pretty quiet. We are moving to the area and have stayed at another location as well as this one. We made the mistake of booking another motel the night before this stay, and the place was a disaster. We were very pleased with our stay and will no doubt return when we need to book a room in Prescott.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We are glad to hear you are moving to our community. I myself came for a visit and moved here within 6 months. It is a beautiful place with a charm that makes you feel you have stepped back in time. There is something for everyone in Prescott. I hope that your move goes smoothly and we appreciate you sharing your review on Tripadvisor. Thank you and welcome to our town!!

"Great Value Hotel"

4
27/06/2016

Rooms were very quiet and clean. Within walking distance to the square (about .8 of a mile.). Small swimming pool but heated and clean. The amazing thing about this hotel was the breakfast. Free hot meal and plenty of food. They had eggs scrambled, eggs hard boiled, sausage, hot cakes, waffles, cereal, biscuits gravy, bagels, milk, three kinds of juices, great coffee...fresh fruit and much more!!! I pigged out as the quality was so good. This made the place for me!!

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate your wonderful compliments. We try very hard to offer the best free hotel breakfast in town. We are constantly looking for ways to improve and things our guests might enjoy. It is our way of thanking you for choosing to stay with us at the Prescottonian. There are many hotel choices in Prescott and we truly appreciate our customers. Thank you for staying with us and thank you for taking the time to post such nice comments on Tripadvisor. I hope we will see you again soon.

"So-so experience"

3
27/06/2016

We don't usually stay in Best Westerns, so I don't recall exactly how we chose this place, except that our criteria at the time was just a reasonably priced place (compared to a few others we considered) that had excellent Tripadvisor reviews. And on those counts, the Best Western Prescottonian delivered. It also has an efficient front desk staff, an abundant breakfast (assuming you like traditional breakfast stuff and aren't especially picky re. your brand of yogurt, etc.) with a pleasant staff, and a location that worked for our needs. But the main thing we did not like that would make us look elsewhere the next time was value for our dollar. This place is NOT worth $150 a night, which was their rack rate on Saturday night. We paid slightly less with AAA and pre-booking, as well as a somewhat lower rate for a couple of weeknights, which brought the average down. But $150 for Saturday night is nuts, especially in view of an extremely noisy A/C that kicked on and off all night and was difficult to adjust, as well as a disappointing on-site restaurant experience, which I'll detail in a review of its own. Their hard and scratchy "earth friendly" toilet paper wasn't customer friendly, and the tiny bathroom -- which appeared clean enough -- wasn't as deeply clean as I expect. Our room did have nice bed linens, a comfy K bed, and a small refrigerator, so was comfortable in that regard. But I still felt like Saturday night's rate was a clear case of charging what the market will bear vs. good value, and too high for the simple motel room, no elevator, and annoying A/C. We were also disappointed that there was no hot tub, and the pool is positioned adjacent to a busy, noisy highway.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your comments with us. Hotels, like other travel based businesses, do experience a higher price during peak demand. However, if you look at other comparable hotels in Prescott, we are generally on the lower end of the price range. We do not go above a certain rate regardless of how sold out hotels are in town. Some of our competitors will go as high as $200+ on those weekends. We could charge that and trust me many people would pay it. We do not want to make a few dollars more on those occasions at the expense of losing our regular and loyal customers. I hope that you were able to get out and enjoy some of the wonderful things Prescott has to offer!

"Nice Motel"

4
27/06/2016

We stayed here 5 days. The motel rooms were big with a refrigerator and microwave. They had a pretty nice bed. Only issue we had is pool opened 2 hours late everyday. My daughter loves to swim so it was kind of a drag having to wait, but the pool was nice and refreshing. Too bad there aren't any umbrellas to shade that hot sun. We just moved our chairs to any shade we could find. The breakfast was nice to fill up on every morning. From eggs, to biscuits and gravey, ham, cereal, doughtnuts, and fresh fruit. "Ed" was very attentive cleaning up plates, helping people figure out how to use the equipment, and being friendly overall. I would recommend staying here.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for staying with us! I apologize for the late opening. We were having a problem with a piece of pool equipment that has since been fixed. Our regular opening hour is 9am. If you have the chance to stay with us again, you will find we are normally very prompt, if not early, with opening at that hour. I will be sure to pass along your wonderful compliments to our breakfast staff. We appreciate that you took the time to post them! Again, thank you for staying with us and we hope to see you again soon.

"Excellent Stay"

5
27/06/2016

This Best Western far exceeded our expectations. The staff was friendly and attentive. Our room was very large and clean. The beds were amazingly comfortable and we all got a great nights rest. We will definitely stay here again. Thanks for being pet friendly!

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share such a wonderful review for us on Tripadvisor. We still have plans for our pet area that we have not been able to complete yet. I am hoping to report it done sometime in the near future. We are always glad to welcome our four legged guests. I hope that we will see all of you again soon.

"AC"

3
27/06/2016

Must have AC that the guests can adjust the settings without standing on a chair. With it running in short cycles one could not stay comfy. All 3 rooms we had booked, the guests had the same issue with the AC cycle. NO ONE RESTED! Zero water pressure in the shower.

"Nice, clean friendly hotel"

4
23/06/2016

We stayed overnight at this Best Western hotel. The rooms are in separate buildings from the front desk main building. A great Mexican restaurant shares the main building. We had dinner there and was very happy with the quality of food and the large serving sizes. The rooms are spacious and clean with comfortable beds. Breakfast is included, located in the main building. Great selection for a free breakfast with a friendly, attentive attendant "Ed". He did a great job keeping food items full, removing finished plate and making us feel welcomed. I would recommend this reasonably priced hotel.

"Slow check in, but quiet stay."

4
20/06/2016

When we arrived, it felt like check in took forever. The receptionist was very nice and friendly. Our rooms were very large, plenty of room. All had refrigerators and microwaves in the rooms. Bed were overall comfortable. The pool had plenty of room for many people to sit and enjoy the view. There was also plenty of room for the kids to swim and have a good time. The complimentary Breakfast bar was one of the best! All food was fresh, the seating area was very clean, and the person busing the tables was very friendly. Many of options from eggs to waffles to oatmeal to fruit and donuts. There was something for everyone!

"Motel Best Western"

5
20/06/2016

This was an outstanding experience and really did enjoy my stay.. The room was very clean and the bed was really comfortable. There was a small problem with the TV remote control in selecting channels.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for the wonderful review. We are sorry to hear that you had issues with your remote and appreciate that you still had such nice comments, despite your problem. I hope that you will stay with us again on your next visit.

"needs an overhaul/no elevator"

2
20/06/2016

grumpy desk check-in, had a 'suite' terrible lighting, small flat screen tv mounted high on the wall, depressing brown carpet, very cheap furniture. Bedroom, another small flat screen tv. very few choices, less than basic cable. Good internet (free) bed was ok, crummy pillows, loud a/c units in both room. too much money for a beat up hotel/room Good Mexican restaurant on the property. Did not try the free breakfast.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your comments. I hope that you were able to enjoy your visit to Prescott. It is a beautiful town with a lot to offer. Anyone wanting to book with us can go to prescottbestwestern.com and look at pictures. It will give you an idea of what type of hotel we are. We understand that different people have different tastes and we will not be the hotel choice for everyone. We accept and understand that. Thank you for giving us a try and we hope you return to Prescott, even if it is not to stay with us.

"Comfortable with great breakfast"

4
20/06/2016

This is a very busy hotel in a very busy town. Except some noise since there are many motorcycles around. I thought the room needed better seating since it was a large room even with a king size bed. The breakfast has hot foods like scrambled eggs, sausage and potatoes. Waffles are available also with a wide assortment of cold products and breads.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your post on Tripadvisor. We work very hard on our breakfast. While it is not as extensive as a restaurant with to order options, we offer well above what is required of a free hotel breakfast. It is the way that we have decided to say thank you to our customers for choosing to stay with us. I hope that you enjoyed your visit to Prescott and I hope we see you again soon!

"Good location"

4
16/06/2016

A very central location for any visit to the Prescott area. Driving ones vehicle out of the traffic into the parking lot requires caution. Prescott isn't a sleeply little town anymore and the hotel is located near the intersections of traffic coming into the city and traffic leaving. That volume of traffic requires more attention by the guest entering and leaving than other locations. If a driver can put on his or her NASCAR hat, then all will be just fine as one races to Whiskey Row, or to a favorite hiking trail to let off some of the steam.

"Wonderful stay"

5
16/06/2016

I love staying at Best Western hotels. They are clean, beds are comfy and the breakfast is an excellent value. Even though the eggs were to well done. I will always stay at Best Western for the value, cleanliness and service!

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking a few minutes to share such wonderful compliments. I hope that you were able to enjoy Prescott while you were here. If you ever need suggestions for where to go, whether it be an indoor or outdoor activity, just ask one of our desk clerks at check in. They are all terrific at suggesting their favorite places. We appreciate your comments and hope we will see you again soon!

"Business trip and looking for a motel so not have to drive home."

5
15/06/2016

There was a very nice room available for us when we checked in. The front desk employee was very helpful in figuring out that we had enough points for a free stay. Yes, that is for us. She had good information about the area, where to eat, what to see. Our service was excellent. Next morning the breakfast was served by a fantastic chef. Wonderful meal and wonderful conversation with other guest and the staff.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
If you had enough points for a free stay, then you are already a loyal Best Western customer, but we want to thank you for staying with us at the Prescottonian. Our customers are generally here on a mini vacation or stopping on their way to another vacation destination. We find that for the most part, everyone is laid back and enjoying the beautiful area. I hope that you will come back to see us again soon. Thank you for posting such a nice review on Tripadvisor!

"Nice stay in Prescott"

4
11/06/2016

Overall everything was very good. We found the beds very comfortable, the internet was satisfactory, the bathroom could use an update but overall the rooms were big. Also the service at the breakfast area was excellent.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your comments on Tripadvisor. We appreciate the compliment for our breakfast staff. We serve above what is required and offer more than what is included in a lot of standard hotel breakfasts. We could serve breakfast from the restaurant for a charge and that would obviously give a more personalized order option, but we prefer to give a free buffet as a thank you to our customers. Our staff has a lot of personal pride in what they are serving and it shows. I hope you enjoyed your visit to Prescott. We look forward to your next stay.

"nice place to take a rest."

4
10/06/2016

I was pleased with this hotel. the bathroom was a little small and cramped but since i was there with me and my daughter it wasn't so bad. we didn't spend a lot of time in the room anyway. the breakfast was good but it can be a little boring after a couple days. Maybe switch up the fruit at least? Reasonably priced, free internet, free breakfast. I would recommend this hotel.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for your review and suggestions. I hope that you and your daughter enjoyed Prescott. We are a little warmer than usual, but still a beautiful place to visit. We appreciate your recommendation on Tripadvisor and hope that we will see you again soon.

"Precottonian is timeless."

5
08/06/2016

I don't get to Prescott often, but I look for the Prescottonian every time, and have since 1973 when we moved to AZ. The location is perfect, and I prefer to stay at Best Westerns whenever I travel. I can rely on quality, value and consistantly great service and a damn good breakfast every single time!!

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
It is so amazing to know that we have had guests staying with us that long! We truly appreciate your loyalty. It is even more amazing that you continue to take the time to give us good reviews after 43 years! I hope that we are able to enjoy your visits for a long time to come.

"Great place to stay"

5
06/06/2016

An older hotel in a great location, easy to get to and from nearby sites. Fabulous breakfast included, pet friendly, comfortable rooms, courteous and helpful staff. This was our second stay and we will definitely stay there again!

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We are so happy to hear that you returned to stay with us again! Although this year seems to be getting hotter faster, we are normally a great weekend stop to get out of the heat of the valley and surrounding areas. There are lots of things to do, both indoor and out, in Prescott. If you ever need suggestions, please feel free to ask our front desk staff. They each have their own favorite recommendations. I hope that we will see you again soon.

"Excellent staff; mushy bed."

4
03/06/2016

Excellent staff. Mushy bed with no firm or semi-firm mattress; mattress too soft. Breakfast (I got in on the tail-end); but breakfast was cold and not fresh tasting by the end. Prefer bacon to sausage; they only serve sausage. Minor problem with toilet innards chain; fixed it ourselves. Quiet and peaceful stay; that was wonderful.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to post your review on Tripadvisor. We not only appreciate compliments, but take the suggestions of our guests very seriously. We do our best to provide a breakfast that is well above the standard continental breakfast. We listen to our customers when it comes time to make changes. I will pass along your comments to our breakfast staff. I hope that you enjoyed your visit and will return to Prescott again soon.

"Great Place"

4
01/06/2016

Great place to stay friendly staff, clean rooms, and great breakfast. Prescott is close and the location is great for anything including appointments at the VA.. Nice pool has handicap access, clean and just a good value for your buck, stayed there numerous times...

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We are very happy to hear that you continue to stay with us. It is always wonderful to recognize a face and get to know you a little better each time. With the exception on one clerk, who was with another Best Western for 11 years, our front desk staff have all been here for a long time and take pride in remembering our regular guests. I hope we will see you again soon.

"Quality & Value"

4
31/05/2016

as a Balance, of Quality and Value, this hotel was a prime fit. Its right as you make entry to town, easy identified, ample parking, & the rooms are clean. Theres a TV & available in room internet. The staff during check in was a little "loose" on her professionalism, but other than that, it was a great fit for the night.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate you sharing your review on Tripadvisor. The best advertising we can have is from a happy guest. I hope that you enjoyed your visit to Prescott. We look forward to seeing you again on your next trip.

"GREAT place to stay"

5
31/05/2016

I would never stay anywhere else when visiting Prescott. Excellent staff helpful and friendly, clean rooms and best of all location. It is close to downtown and easy access to all other events in the valley.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
I apologize for the delay in answering. We are so grateful to you for taking the time to go online and share such a wonderful post for us. We are very proud of our staff here. I have said many times that the caring starts with the owners and goes down. I am glad that you continue to stay with us. I hope we will see you again soon.

"Great Stay"

5
31/05/2016

We love staying at the BW Prescott. Breakfast is always good, great views off the balcony and close to the Square. There is a Mexican restaurant on site which has very good food, service is very slow but the bacon wrapped shrimp is a must and drink prices are reasonable.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
The bacon wrapped shrimp is my favorite meal there. They also have a seafood chimichanga that I like. We are so happy that you continue to stay with us. We have a special place in our hearts for our regular customers. Thank you for taking the time to post such a nice review on Tripadvisor. We appreciate you.

"Great stay at Prescott Az"

5
30/05/2016

The stay was great. as for the side of the hotel that faces the mountains for a quiet and nice view. The hot breakfast is so good for a BW two types of eggs, meats, french toast, waffles oatmeal and biscuits (who knew)

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
If you ever want to splurge a little, our suites have private balconies that face the mountain. I have sat out there and had a cup of coffee myself! I fell in love with Prescott from the first time I came here to visit. I hope we will see you again soon. Thank you for taking the time to give us such a wonderful review.

"Easy to recommend"

5
28/05/2016

It had been a long day and we were tired. After a quick dinner at the onsite restaurant, I fell into a very comfortable bed and didn't resurface until morning. The restaurant was good, I think. Too tired to take much notice. The room was particularly clean and comfortable!

"Great place to stay"

5
26/05/2016

What makes this Hotel the place to say are the people. Everyone there from the owner to the staff and especially the gentleman that runs the breakfast meal is Fantastic! Friendly and full of information if needed about the surrounding area. My family always enjoys our stay here. Oh and SUPER CLEAN and TIDY!!!

"Prescotonian"

4
25/05/2016

This hotel is older, but remodeled and very nice. The rooms are very roomy and the sink is outside of the bathroom for easy use by 2. Hot cooked breakfast with all the extras. The staff is great. The location is central to all directions around Prescott.

"Another wonderful stay"

5
25/05/2016

The staff and facilities are wonderful. It is centrally located with wonderful views of the Prescott area. The breakfast served each day included everything from eggs, ham, sausage, bagels, oat meal, pastries, juice, coffee and more. the facility was very clean and quiet. Everyone is on a first name basis and share personal stories and lets you know what is in the area. A very relaxing stay. A must visit hotel and area.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
The biggest compliment we can receive is for someone who has been staying with us for years to still give us a wonderful review. We are truly grateful and hope that we have many more visits from you. Thank you for the kind comments and compliments. I hope we will see you again soon.

"Hotel review"

5
24/05/2016

The Best Western Prescottonian was a great choice for us. The staff was extremely helpful, kind & happy. Robbin at the front desk was a great resource for info about Prescott. She made us feel at home & the "free" breakfast is awesome.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for the compliment for our staff. Robbin, as well as our other desk clerks, all care about our guests and the experience you have with us. I have said before, I am so grateful to have the employees that we do here. While we are all human and may have a bad day here or there, I can honestly say that each person on our team understands that the customer is the whole reason we have a job. We are in the service industry and we take that very seriously. I am glad to hear that you had a good experience with us. We hope to see you again soon.

"Great Price/Location"

5
22/05/2016

All the personnel were extremely, helpful and friendly and courteous - The Front Desk person called to make sure everything was satisfactory and all through my 5 night stay, I have absolutely no complaints/concerns - I will definitely stay at the Best Western Prescottonian every time I visit Prescott, Arizona and highly recommend the facility to my family and friends.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We truly appreciate your review. It is always amazing to have someone love their stay so much that they make us a regular part of their Prescott visits. We are honored to have you as a regular customer and thank you for sharing your experience with family and friends. We look forward to your return.

"Excellent Hotel"

5
22/05/2016

The service and comfort of this hotel made our stay in Prescott more enjoyable than we expected. The staff gave us good directions to get to our destination in town, and the room was comfortable and clean...with nice toiletries and very good towels,

"Convenient to town"

4
20/05/2016

We only spent one night, but standing outside the door of our room before entering, I thought it was going to be a noisy location with street noise nearby. But we were pleasantly surprised once inside, and closed the door, we could barely hear any of the noise. It is a rather large complex, and there are a couple other buildings further back on the property, so if traffic noise would have been an issue, we could have moved further back. The room was spacious and had a mini-fridge and microwave which we also desire. Wi-Fi connection worked fine also.

"Great Time"

5
20/05/2016

Excellent stay, no problems. Breakfast was great, even offered gluten free cereal and oatmeal. Restaurant on site! Just be aware there is no elevator. Plenty of parking and in good area. Check in and check out went very quickly!

"Heading east"

5
19/05/2016

Had to detour on planned trip. Had previously stayed at the Prescottonian Best Western on business and was not disappointed on this visit. The motel in a great value and offers good quality service. There are many off site emenities a short drive away. The beds were comfortable and the remodel of this older facility makes it a great place to stay.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
I am so glad to hear that you returned to stay with us on your trip. I hope the detour was not due to any unpleasant circumstances and you were able to enjoy Prescott on your way through. Thank you for taking the time to give us such a nice review on Tripadvisor. We truly appreciate you and hope to see you again soon.

"Great Value, Close to Town"

4
17/05/2016

We were in town to see a show (Food Channel's Alton Brown) at the Yavapai College, so we picked this hotel because it was within walking distance. Overall, it was a pleasant stay. Only "con" was the air conditioner, bathroom fan and toilet were really loud. We don't really care about that kind of stuff, but if you do, you might want to make sure you get a room with a quieter toilet and fan. I believe all the a/c units run the same, plus he toilet eventually shuts off as with the vent/fan. It was pleasant enough weather so we didn't really need to run the air conditioner that much either. The "pro" which much outweighed the "con" was the bed and pillows. Extremely comfortable. The room was huge, too. Overall, it was a pleasant stay.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for giving us a nice review. On a side note, I love Alton Brown! I liked the "Best Thing I Ever Ate" show. We are indeed close to downtown and Yavapai College. It is also a beautiful time of year to make the short walk downtown. The only time I might advise against it is if you plan on enjoying Whiskey Row. Then the walk back seems longer than a mile, I hear. I hope we will see you again next time you visit Prescott.

"Excellent Value"

5
16/05/2016

Enjoyed my stay. Very large room, very clean, friendly staff, incredible breakfast selection, great location. Pool, on-site Mexican restaurant with great food. Great value and would stay again and highly recommend.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate your kind review for us. We are also still working on improving our breakfast and presentation. Hopefully it will be even better on your next visit. I hope that you are able to return soon and enjoy our town while the weather is still beautiful!

"Decent hotel"

3
14/05/2016

Decent hotel and good price. Great breakfast. Friendly staff. I had one semi-bad experience. I went to an early morning meeting and returned before the check out time. Upon my return I discovered the maids had cleaned out my room and discarded the small items I left in my room. I'm not sure why they would clean my room before I checked out. It was strange that they cleaned my room before 11:00 am when they didn't clean my room at all the day before.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
I am terribly sorry that your room was cleaned before you were ready. Housekeeping starts knocking on doors at 9am if there is not a "do not disturb" posted. If there are personal items in the room but no guest, we do not clean it. If the only items left are in the refrigerator, we assume that the guest is gone and simply did not take the food items with them. That is almost always the case. The room is always yours until checkout time, even if it has been cleaned in error. We will simply reclean it. I am not sure why your room was not cleaned the first day. We have a double check system so that a housekeeper can not simply say that a room was a no service or a do not disturb. Our head housekeeper double checks those between 12:00 and 1:00. If you had a sign out and removed it later in the day, it could have been that housekeepers were already gone for the day. Either way, I sincerely apologize for the problems you had during your visit. We appreciate the compliments you gave us and hope that you will return so that we can show you we can do better. If you let us know that you did not receive housekeeping on your last stay, we will flag your room to be triple checked and make sure that you get the service you deserve. I hope we will see you again soon.

"An excellent experience"

5
10/05/2016

We liked everything about this hotel. The personnel were friendly and helpful and the breakfast was delicious. The attendant in charge was alert and very professional, keeping all food containers filled. A large window in the breakfast room provided a great view which was most relaxing as we ate. Our room was large enough for everything we carry on a trip

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate all of our guests who take the time to go online and share their reviews on Tripadvisor. We know how many choices for hotel accommodations Prescott has to offer. Thank you, not only for staying with us, but for giving us such wonderful compliments. I hope you will stay with us again on your next visit.

"Outstanding place in Prescott area"

5
04/05/2016

This place was a real treat. Allen, the fellow at the desk was as friendly as anyone could be. If the customers were piling up, he would take a number and call them back. He took as much time as required to make every customer feel special. The rooms were clean and well appointed. The area was quiet so there was no trouble with sleeping. All in all, a great place to spend a night.

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you, not only for staying with us, but for giving us such wonderful compliments. We appreciate you for taking the time to go online and share your review of our hotel. I am glad that you enjoyed your stay with us. Allen is a valued employee, and I am happy to hear that he helped make your visit a special one. I hope you will stay with us again on your next visit.

"awesome"

5
02/05/2016

The place was clean, the people were great. The breakfast was really good!! Pet friendly. Large parking area for trailers and trucks. They offered a military discount for our staff and Thanked our family for their services. We would stay again without a doubt!!!!!

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your review on Tripadvisor. Compliments and referrals from customers who have stayed with us are better than any market advertising. We truly appreciate all of our guests, but our military guests and their families (and pets!) hold a special place in our hearts. We thank you all for your service and sacrifice. I hope that you had a wonderful time in Prescott. We hope that you will come visit us again soon.

"One of the BEST Best Westerns ever!"

5
01/05/2016

Very nice room at an excellent price. Large parking area, clean & quiet rooms, and one of the best BW breakfasts offered. Staff very professional, helpful, and friendly. Restaurant on the property, but we didn't have a chance to try it.

Nancy G, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for staying with us at the Best Western Prescottonian. We truly appreciate you. I am glad to see that you enjoyed our breakfast. We have recently expanded our breakfast menu and will continue making improvements based on our guests suggestions. I hope that you will stay with us again on your next trip to Prescott. Thank you for the time you took to share your review on Tripadvisor.

"A solid hotel."

3
30/04/2016

I visited Prescott for two days to attend a family celebration. The room was fine. It was clean and comfortable but nothing special. The breakfast came with the room. The buffet was above average and included several warm dishes. The staff was very helpful and friendly. The hotel's location was very convenient to all my Prescott activities. In short, I had a pleasant stay in this comfortable, friendly hotel.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for posting your comments on Tripadvisor. We are extremely happy to be called a solid hotel choice. We know that we are not a new property and do not have a lot of extra amenities. What we can be is a clean, friendly, comfortable place to stay. We sincerely thank you for all of your comments. I hope that you will have a chance to return and see us again soon.

"Great little hotel just outside of town!"

5
30/04/2016

Good, quiet, clean hotel just outside of the downtown area of Prescott. The front desk woman was extremely helpful and our stay was great. It is about a 5 minute cab ride into downtown. Breakfast was plentiful and of ok quality.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate you taking the time to give us a nice review. I hope that you will stay with us again on your next visit to Prescott. We are just getting into our really nice weather!

"Better than other hotels that charge twice as much"

5
29/04/2016

Wanted to play some golf but away from the bustle of Phoenix, Prescott is a wonderful city with lots of shopping opportunities. The Prescottonian was easy to find, has well appointed rooms, quite, clean and serves a complimentary breakfast that is better than many 5 star hotels! Great value and great service by the front desk and the breakfast attendant. Would stay there again if travel takes me back to Phoenix.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We are so glad that you were able to enjoy your visit. We have several nice golf courses within driving distance. If you have a chance to return and would like to ask about your options, both owners are golfers and are usually on site. Thank you for taking the time to post such nice comments on Tripadvisor. We appreciate you!

"Great view, helpful staff"

4
28/04/2016

This hotel is located right off of the main street running through Prescott, a wonderfully beautiful city hidden off the beaten path. Check-in was a breeze and the staff at the counter were very helpful and friendly. There is a Mexican restaurant on site that offers good food at decent prices. We stayed in a deluxe two queen bed room and it was roomy and comfortable. Wi-fi is reliable, and the free breakfast buffet offered a good selection of hot food. The hotel is close to downtown and Whiskey Row.

"BETTER THEN OTHER MOTELS"

4
28/04/2016

This Best Western is not classified as a PLUS property (I believe) because it is set up like a motel instead of hotel, it quality is as good or better then most BW plus properties. You can tell they take pride in their property. I do beleive other BW properties could take lesson from them. All they way from how friendly staff is to how clean the over all property is. Other then a few minor issues in the bathroom I just couldn't find fault with any thing on this property. Price, service, and quality all exceeded my expectation at this property. I will still say that the BW brand is still not on my first choice list, because of a terrible experience that I had at the BW seven sea property in San Diego (AVOID THIS SAN DEIGO PROPERTY YOU CAN READ MY REVIEW ON THEM). To this day those issue have never been acknowledge by anyone.

"Pleasant stay"

4
27/04/2016

We stayed here for one night and had a nice nights stay. Room was clean and comfy! Breakfast was free and wait staff was very friendly. I would definitely stay here again. Only about two and half miles from down town.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking a few minutes to post such a nice review. We are indeed close to downtown. Prescott is a wonderful town and there is something going on at the courthouse square every weekend in the summer. I hope you can come back and visit us again soon!

"Quiet, Comfortable and Affortable"

4
25/04/2016

Walking distance to downtown. You can park right in front of your room. The rooms are a little set back from the major business route. The rooms are very quiet and clean. They have a refrigerator, microwave, coffeemaker, iron and ironing board. They have a mexican restaurant that serves lunch and dinner that is very good and reasonably priced. Also, the free breakfast is served in part of the restaurant. The front desk person is very friendly and will try to answer all your questions.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
I am glad that you had a pleasant stay with us. We do our best to make travelers feel welcome and at home while they are here. As you mentioned, if there is anything you would like more information on while you are here, just ask our front desk staff. We can usually point you in the right direction for whatever activity you are interested in. Thank you for the wonderful compliments. We appreciate you.

"Business trip to Handle Circle "K" issues"

5
25/04/2016

Best Western's employees were very helpful and kind. I look forward to going back and doing business with Best Western again. I plan to attend a conference in November 2016 and maybe I can book a room, in time.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for taking the time to share your compliments on Tripadvisor. We understand that there are a lot of hotels in the Prescott area and are always grateful for the chance to serve you. I hope that we see you again in November!

"Comfortable "

5
22/04/2016

This room had everything! We had a full bathroom, king bed (super soft and clean) nice tv and it looked like a large flat apartment. The whole area is beautiful outside and the customer service was second to none!

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate you taking the time to share such wonderful compliments. I am very happy with our staff. It is important to us that we hire people who care about their work, and more importantly, our guests. It seems that finding people who will look you in the eye or speak to you while performing their job is becoming harder and harder. I would like to take this chance to publicly thank everyone here for remembering the most important part of our business. The customers. We hope that you enjoyed your visit to Prescott. Come back and see us again next time you are here!

"clean and roomy"

5
21/04/2016

My husband and I were very pleased with the roominess and cleanliness of the room. The bed was extremely comfortable. It was convenient for the visiting we planned on our visit. We have stayed at this motel before and have not been disappointed. Good product for the price.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to post your comments on Tripadvisor. We are an older property and although that requires a lot of updates and constant improvements, there is a trade off. When we were built, hotels were not as cookie cutter as they are today. We did not have a "standard" size room that matched every other hotel, or even our own separate buildings! The focus was also on the main room. People have commented on our small bathrooms and that is a fact that we can not change without completely tearing down walls. When we were built, bathrooms were simply to take care of private business, nothing fancy there. The flip side of that is we have larger bedroom areas for you to enjoy. I am glad to hear that we fit with your needs. We love our regular customers and look forward to each visit. I hope we will see you again soon.

"Awesome place to stay"

5
12/04/2016

What a great place to stay. Allen, owner, greeted us with smiles, explained things in the area, and made our experience beyond our expectations. Breakfast was hot and the staff takes great care of you. The rooms are clean and comfortable.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your post. Allen has lived in Prescott all his life and has a lot of pride in both the hotel and our community. We are happy that you chose to stay with us. I hope that you had a wonderful visit. We look forward to seeing you again on your next trip.

"Great place"

4
11/04/2016

We have stayed a few times. The staff is great and so is breakfast. The rooms are ok. The bed is to firm and more bedding would be nice and big soft towels. It is clean . Need to offer a discount for Embry Riddle families. Other hotels offer $99 a night.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to post your review. First of all, let me say congratulations on having a family member attending Embry Riddle. It is a very prestigious school and we always see the pride on the faces of family when they are here. We are glad to hear that you have stayed with us a few times. It is nice to see familiar faces when customers come through the door. I wish you and your family the best and we look forward to your next trip to Prescott.

"Great place if traveling with pets"

5
07/04/2016

We always use this hotel when we visit the area . Every room is pet friendly with no additional charge. It's a Quite area and the rooms are clean. Nice breakfast menu to start the day . Close to whiskey row for a fun day of shopping .close to Lynx lake where you can rent a boat for the day.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
I am so glad to hear that you had a nice stay with us. We do allow pets, however, there is a $15 pet fee. If you were not charged, then consider it our gift. We love to meet our guests four legged family members and have recently added a welcome bag for them. We are also planning improvements in our back pet area that you will hopefully get to enjoy on your next visit. Thank you for sharing your comments on Tripadvisor. We look forward to seeing you again soon.

"Great stay"

5
06/04/2016

The staff is very friendly and helpful with any questions. We like all the rooms, but like King's row where we stayed the last two times, we like the best. The breakfast is the best we had with any hotel. The variety is the best and quality is excellent. You get breakfast with real dishes and the servers are friendly and efficient. When in Prescott we do not ever consider another hotel.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to post such nice comments for us on Tripadvisor. The rooms you are talking about are also my favorite. If you do not mind stairs and not being able to park in front of your room, they are usually the quietest section. We love hearing that you always stay with us. That is the most satisfying thing we can hear from our customers! I hope we see you again soon.

"pleasant stay"

4
04/04/2016

we stayed at the hotel with our girls soccer team. easy time booking the hotel. front desk staff was helpful answering questions and polite. thought the beds were very comfy and great high speed internet. Breakfast was fine, hot and cold options. easy to get to, close to downtown Prescott. overall a very pleasant stay. would book this hotel again for our team.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for taking the time to share your post on Tripadvisor. We love having teams stay with us. Their spirit and camaraderie is contagious. I hope that you did well in the tournament. We look forward to seeing all of you again in the future!

"Needs remodeling"

2
02/04/2016

Loud heater, uncomfortable bed, the vanity and bathroom are in need of remodeling, the breakfast looked good but I did not partake as it was included in my business conference . I would only recommend if you are on a very tight budget.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your comments with us. I hope that your conference went well. We are constantly remodeling and updating, as it is necessary with an older hotel. I hope if you stay with us again, you will find some of our improvements to your liking. Thank you for staying with us. Have a wonderful week!

"Best bet for Prescott"

5
30/03/2016

We enjoyed our stay at this hotel. The staff are friendly and helpful. We had a large comfortable room at a good price. The hot breakfast buffet was excellent and the restaurant was spacious. We will look forward to staying here again.

Nancy G, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to share your review on Tripadvisor. We look forward to your next visit with us. Please accept a sincere thank you from all of us here at the Prescottonian for your compliments. We appreciate you.

"Great Place to Stay for Under $100"

5
29/03/2016

Friendly staff, clean rooms, hot breakfast.. Just stayed over night while passing through town and would stay again. Very decent for price. Free internet and lots of TV channels in room. We stayed in March, so cooler weather - enjoyed leaving windows open for fresh air. Room w/King was very large space with sofa and coffee table, plus desk area. Located right on Hwy 87 and convenient to historic downtown area.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are so glad to hear that you enjoyed your room. Our weekend rates are a bit higher, but we are still generally lower than comparable hotels in Prescott. I am glad to hear that you were here during our nice weather. The following week it snowed two days! It is one of the things I love about our area. You can enjoy so many different aspects of nature here. It is a beautiful town and I hope you were able to enjoy it. Thank you for giving us a nice review!

"Comfy and clean"

5
29/03/2016

The room was nice and clean. Beds cozy! Mini fridge and microwave.Front desk staff friendly, had a good laugh and he was quite knowledgeable about the area. Breakfast was great! Scrambled eggs, sausage and ham, biscuits, fresh fruits, breads, cereals and waffles to name most of it! Mexican restaurant attached is good too. Decent location.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate all of our guests who take the time to go online and share their reviews on Tripadvisor. We know how many choices for hotel accommodations Prescott has to offer. Thank you, not only for staying with us, but for giving us such wonderful compliments. I hope you will stay with us again on your next visit.

"Nice hotel centrally located in the downtown area"

5
25/03/2016

We stayed 3 nights at this hotel while in Prescott. It is conveniently located near the city's vibrant downtown square. The king room as comfortable and roomy. There was no freezer unit in the small frig, but the staff refroze our ice packs for us, which was nice. The counter space in the room was good. The hot breakfast was excellent, though the male attendant started cleaning up 5-10 minutes earlier than the 9 am end time. Several people were coming to breakfast about that time. Overall, we enjoyed our stay, and in particular the central location near to where we needed to be. We would stay here again

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your comments with us. I have had a meeting with both breakfast attendants, and the problem should be fixed. If it is not, I assure you it won't happen a third time. We offer a hot buffet breakfast for a three hour period and that is what should be available, not two hours and fifty minutes. I know that you still gave us a nice review and we appreciate the compliments. However, I want to thank you for bringing your breakfast experience to my attention. Sometimes guests do not want to "complain", especially if they feel they had an overall good stay. As the manager, I want to let people know that the people who tell me they liked our hotel, "but", get more of my attention than the people who are screaming and yelling and mad at the world. It is hard for me to accept when a guest tries to say that everything was wrong from the minute they stepped in our lobby until the minute they walked out after check out. It is not hard for me to believe that there are things we need to improve on and things we can do better. I truly appreciate your review!

"Nice Hotel"

5
24/03/2016

Great hotel in The Prescott are. Staff was very friendly and helpful, recommended a place to eat & taxi company. The breakfast was very good, a lot of variety. Would definitely recommend this hotel to anyone staying in the area.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for taking the time to recommend us on Tripadvisor. If you look through my answers to posts, you will see that I often say that a guest recommendation is the best advertising we can get. All the commercials and billboards can not compare to having someone who actually stayed with us tell others they had a good experience. We appreciate you doing that for us. I am glad to hear that you enjoyed your stay. I hope that you are able to return soon.

"Nice Stay......No Surprises"

4
18/03/2016

The hotel, though older, was very nice. Room was large and clean and the staff was excellent. Our first trip to Prescott was delightful and the hotel helped in the experience. A good Best Western all the way. The morning breakfast was the best we ever had in a regular BW hotel. Up to Plus standards or better. Absolutely wonderful. Staff was very helpful in pointing out local attractions.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for the nice compliments! We try to keep our breakfast a step above what is required of us. It is a small way to say thank you for choosing to stay with us. We know that there are lots of options when traveling. We appreciate our customers and want to be your hotel of choice when you are in the Prescott area. I hope you enjoyed our town enough to return and visit us soon. I myself came to visit and fell in love with old downtown. Thank you again for the wonderful review. We appreciate you.

"Nice place to stay"

4
18/03/2016

Spent three nights. Comfortable friendly staff. Good location. I would reccomend this for anyone visiting the Prescott area. Close to donwntown. Many good restaurants and places to visit nearby. Thank you

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
You are very welcome! Thank you for posting a good review for us. We are indeed close to the historic downtown area and all of the shops and restaurants they have to offer. We can also recommend places to see if you feel like taking a drive. Jerome is a wonderful place to visit, if you don't mind curvy, mountainous roads. If we can suggest anything on your next stay, please let us know at the front desk. We appreciate you taking the time to share your comments on Tripadvisor. Thank you.

"great place to stay & great rate"

5
15/03/2016

we stayed here for 4 nights and it was very comfortable the room was surprisingly larger than we had expected. the staff were always friendly and cheerful we will stay here again. it was a perfect location between prescott & prescott valley where we were investigating for possible retirement - a lovely community and great hiking trails all around.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are so glad that you choose to stay with us while you were in town. I highly suggest our town for your retirement! The weather is wonderful, the view is amazing, and there are so many things to do within driving distance. I myself came to visit with no intention of moving, but fell in love with old downtown and the family atmosphere. I hope that we will see you again soon. Thank you for taking the time to post such a nice review on Tripadvisor. We appreciate you!

"Nice stay at Best Western"

4
15/03/2016

As usual good standard of rooms at a BW hotel. Clean and comfortable rooms with very nice beds. Very good profesisonable service and quality, helpfull employees. The breakfast was varied - a very good continental breakfast. The hotel is easy to find. Plaza Bonita a fine mexican restaurant on side the front desk . I like the free coffee! :-)

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for the compliments about our breakfast and employees. We do offer a wide variety for a free continental breakfast, well above what is required. It is a small way to say thank you to our guests. I hope that your visit to Prescott was good. It is a beautiful time of year to be here! We look forward to seeing you again next time you are in our area.

"good rooms average breakfast"

4
14/03/2016

We arrived at 1:00 a.m.in the morning. Night person was pleasant and helpful. The room we were put in ended up being a nightmare. A construction crew was using the room next to ours and was sitting outside the room drinking. We thought when we arrived they would quiet down. They did move inside but stayed up till after 330 a.m. Our room was very nice. The next morning we asked to be moved to a different room. This was done without any problem. .The new room was also a very nice room . The lighting in the rooms does leave a lot to be desired. The breakfast was average at best both mornings. The eggs were nearly cold. The sausage of poor quality and nearly cold. The toaster burned everything that went through it. There were no Potatoes of any kind. Who doesn't have Potatoes at a breakfast? My wife tried some French Toast and it was not good and was also cold. The temperature on the warming dishes were reading 175 degrees but that was not true. The rooms are clean and well decorated. The staff is very pleasant. They must deal with a lot of commercial business. I would definitely request a room away from any commercially rented rooms when booking with them. The restaurant located on the property serves very good Mexican food.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your experience and comments on Tripadvisor. I am glad to hear that you were able to move rooms. We are such a large property that it is usually not an issue. The only time we would run into trouble is if we were full. Fortunately, we do not have a lot on instances where we need to move a guest. I am sorry that you were disturbed during your stay with us. We appreciate your understanding and your kind comments about our staff. Thank you!

"excellent"

5
14/03/2016

I travel to Prescott 2 or 3 times a year to play music at the bird cage on whiskey row. I bring my wife and daughter so staying at the best western "Prescottonian" is a pleasant experience for all of us.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are so happy to be a part of your family's trip. Let us know next time you are here playing. We always have customers asking for suggestions of things to do or see in Prescott. We would be happy to send them your way. Thank you for your nice review and we look forward to your next visit.

"Enjoyable business trip to Prescott!"

5
13/03/2016

Our room was clean and comfortable. The property worked with us to find a room in a location closer to their amenities. Breakfast was awesome as always! Staff was efficient and helpful, even with a trainee on board.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your compliments and for mentioning our trainee. She is doing a wonderful job and we feel that her personality will fit right in with what we are trying to accomplish. I hope that your trip to Prescott was pleasant and we look forward to seeing you again on your next trip.

"Great stay in Prescott"

5
12/03/2016

After being referred to Comfort Inn in Prescott Valley I proceeded to Prescottonian. Night agent was very helpful with rate and directions. Housekeeping staff was very gracious and accommodating. Breakfast staff were friendly and efficient

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your review for us on Tripadvisor. The best advertising we can have is for guests who have actually stayed with us share their experience with other travelers. We are not perfect and know that occasionally we may have an unhappy guest. What we hope comes across is that it matters to us and we want to do our best to solve any problems and continually improve. When we get comments like yours, we know that we are on the right track. We appreciate you!

"Great place to stay"

5
12/03/2016

This is an excellent place to stay at. Our room was impeccably clean. The breakfast was wonderful as well with lots of choices from sausage and eggs, waffles, pancakes, cereals, and an assortment of donuts and pastries.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for giving us such nice compliments. We are proud of our breakfast improvements. We rearranged again, just a couple of days ago, to try to keep the flow of the buffet line moving smoothly. It was done at the suggestion of a guest. We love to hear when we do a good job and we love to hear suggestions for how we can do better. We also really love to hear that you felt we are a great place to stay. Thank you!

"Great Mexican Restaurant"

5
12/03/2016

Very good Mexican Restaurant with very good service and excellent quality. One of the best chimis I have ever had. Great breakfast with very good profesisonable service and quality. Employees like this are rare.

"Family Visit"

5
10/03/2016

My family and I have come to the Prescott area for many years starting in the 1970's and we have stayed at the Prescottonian with most of our short visits. The Prescottonian has been through renovations and always for the better. Just a short drive to downtown and you are on the edge of Prescott to head north to Chino Valley for family visits or head west for the hiking trails of Thumb Butte. Manager and staff are great.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
It is absolutely amazing and wonderful to hear from someone who has been staying with us that long. We are honored to have been part of your trips to Prescott. I have been working in the hotel business for 15 years and I can honestly tell you that the owners of the Prescottonian are the best to work for. They are constantly putting money back into the hotel, not only to keep it up, but to improve it. They don't do it because they are required to. They do it because they have 35 years for one partner and the whole life of the other partner invested in it. They have pride in their work and this property and do their best to instill that in all the employees. Thank you for being such a loyal customer and thank you for taking the time to share your story and comments on Tripadvisor. We appreciate you!

"Great Hotel Staff, Terrible Hotel Condition"

1
08/03/2016

This hotel is definitely not typical of the Best Western's we have visitied before. The staff was great ... very helpul, courteous and friendly. The condition of the rooms are poor ... in desperate need of a good cleaning and remodeling. The breakfast was typical of most medium priced motels that offer free breakfast. Nothing special. The helper in the dining room was extremely efficient and friendly.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I am sorry to hear that you did not enjoy your stay in our hotel. We are an older property. We understand that different guests are looking for different things in their hotel stay. We do not take offense to that and hope that you are able to find something more suited to your needs next time you are visiting our area. When you are traveling, keep in mind that Best Western has three tiers. There are Best Western PLUS and Best Western PREMIER properties available as well as standard hotels. They offer more amenities for a slightly higher price. Thank you for the compliment for our staff and service. I hope you enjoyed the rest of your trip.

"Best Western"

5
07/03/2016

I have never been disappointed staying at Best Western Hotels! Love the beds and their breakfast. The breakfast at the Prescottonian was the best so far! The staff was so very helpful and went above and beyond to make sure we were taken care of.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for being a loyal Best Western customer. I hope that you are a member of our Rewards program. It is the easiest way for us to say thank you for choosing to stay with us. We appreciate you taking the time to share your compliment for our breakfast and staff. I hope that you are able to return and stay with us again soon!

"A Day in the High Country"

5
07/03/2016

Prescott is a delightful town, and the hotel fits right in. The staff is very friendly and helpful; this is not my first trip to the area, but y first stay in a hotel I definitely will stay here when I take a vacation. The Southwest atmosphere, including their restaurant, is so cheerful! Definitely a good value.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are very proud to be a part of the Prescott community. This is such a beautiful area. We are within a couple hours drive of Sedona, the Grand Canyon, golfing and lakes. It is also a short drive in the summer for people to get out of the heat of the valley and enjoy our cooler weather. I am glad to hear that you are able to visit us occasionally. We look forward to your next trip!

"Great Breakfast"

5
06/03/2016

Try the biscuits and gravy. It's fresh made everyday and it is pretty darn good. All the breakfast food is a step above most other places I have stayed at in the past. The hotel has easy access to all areas of Prescott.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your review on Tripadvisor. We have very recently added more counter space in our breakfast area. We now have a healthy corner with yogurt, oatmeal, hard boiled eggs, and fruit. We also still offer the eggs, sausage, etc. We do try to rotate what we have available for our guests who are staying multiple days. I am glad to hear that you enjoyed it. We appreciate your compliment.

"Prescott, AZ"

5
05/03/2016

We were welcomed by a lovely person at the front counter. Very accomodating immediately. We arrived a little after 2, she immediately called housekeeping to see if there was a king room ready on the first floor. Housekeeping was trying to complete 100 rooms due the wrestling competition that had checked out that morning. It was great, easy to unload our car. We needed to print our boarding pass, she directed us to the computer in the business center and encouraged me to go ahead and do it. Breakfast was as good as Cracker Barrel. Scrambled eggs, toast, ham, hash browns,pancakes, waffles, yogurt, bagels, donuts, absolutely delicious. The front counter lady also gave us really good information on getting to the Phoenix airport. The hotel is located right by 69, so it was very easy to get on and head to the airport. All in all it was a very nice stay our last night of a 2 week visit in Arizona. Thanks.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share such wonderful compliments. We truly appreciate the time that our guests take to not only let us know how we can serve you better, but to let us know where we are succeeding. I hope that you enjoyed your visit to Prescott. We look forward to your next stay with us!

"Great front counter person"

5
05/03/2016

We arrived around 2 in the afternoon, not knowing how long it would tke us to drive from Overgaard. The lady immediately checked with the cleaning staff to see. If ther was a king room available on the first floor. They had 100 rooms to clean that morning from a wrestling competition that was in Prescott. I asked about printing our boarding pass...she said, "right there at the computer in their business center." There's ink in the printer, go ahead right now." She gave us information about getting to the Phoenix airport from there, and info we needed. We could park close and unload. The room was very close to where we could park our car. The bed was very comfortable, fidge and microwave, love seat to sit and relax. Delicious breakfast before heading to the airport for our last nights stay in Arizona. Scrambled eggs, ham, hash browns, pancakes, waffles, muffins, donuts, yogurt, cereal, and I am sure I missed some of the items...delicious. I would compare with Cracker Barrels breakfast. We were close to 69...hopped on it and headed to Phoenix.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I am so glad to hear that we were able to accommodate your early arrival. We do our best! It is always nice to hear from a guest that they received a warm welcome at the front desk. It is your first impression of us. When we hire, we look for friendly employees who enjoy interacting with people. Good customer service is such an important part of a good stay. Thank you for taking the time to let us know you were happy. We appreciate you.

"Prescott, AZ"

5
29/02/2016

My family and I enjoyed our stay at the Best Western hotel in Prescott, AZ. It is a beautiful place to stay with many things to do and many places to shop. There many places to eat and dine for people with families.

"solid place"

4
28/02/2016

The Prescottonian is one of the more dependable hotels in Prescott, especially for the price. The Restaurant (Mexican) was quite good, the staff friendly, the rooms clean, as well as the property. The shower had decent pressure, and the in-room coffee was acceptable.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your review on trip advisor. We appreciate you staying with us. Prescott is a beautiful town and I hope you were able to get out and enjoy the nice weather. We look forward to seeing you on your next visit!

"Nice Stay"

5
25/02/2016

Was in Prescott for basketball tournament hotel staff was great and showed concern when they didn't have a bottom floor for me and my service dog they was great in letting us know how to get to high school for game and the room was great bed comfortable. Didn't eat breakfast didn't have time but did eat at Mexican restaurant food was great and service awesome was in same parking lot so walking distance overall was very happy with hotel

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I am so glad to hear that you were treated well. Even more important than experience, when we are hiring, is the potential employees attitude. I would rather have someone who offers terrific customer service and not as much technical knowledge than someone who can learn the software and computer aspects in a matter of days, but does not get how important our guests are. We appreciate your compliments and look forward to your next trip to Prescott. I hope you enjoyed the tournament!

"LOVE this hotel"

5
24/02/2016

Great views from the balcony King rooms, very friendly staff. We love the restaurant on site and the full breakfast served every morning. We've stayed at this hotel several times over the years and have never been disappointed.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share such a wonderful review for us. It is always nice to hear from our regular customers. If we can continue to improve and keep your business, our goals are met. Prescott is a beautiful town and we have a lot of pride in being part of such a close knit community. We feel the same way about our regular guests. We want you to feel like you are visiting with family when you stay with us. We look forward to your next visit!

"I LOVE THIS PLACE"

5
23/02/2016

We only stayed one night on our way through, but we spent a week here last fall. This is my favorite motel by far. The staff goes out of their way to make you feel welcome. The room we had was huge. We had 2 luggage stands, which is so nice. Everything was spotless. The bed was so comfortable that we didn't want to get up. 4 pillows on our king bed with a nice heavy comforter. I hate sleeping in a bed with 1 light blanket and a sheet on top. This was so cosy. The breakfast room is spacious. Lots of food to choose from...cereal, oatmeal, biscuits & gravy, ham, link sausage, regular scrambled eggs, scrambled eggs with mushrooms & veggies, yogurt, waffles (with strawberries & whipped cream, if you like), bagels, toast, pastries, and 3 kinds of juice. The is even someone there to bus tables. The only criticism I have is that you can't lock the window in the bathroom. There is a screen, but I think someone could easily cut through that. Otherwise, the place is fantastic.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to give us such a wonderful review. I appreciate the compliments and glad to hear you enjoyed your breakfast with us. However, I would like to focus on the bathroom lock. All of our windows and doors have security locks. I am not able to see your name or look up what room you were in from a Tripadvisor review. I do want you to know that I will have maintenance go immediately and do a thorough check of all rooms. I am sorry to hear that you had an issue. I assure you it will be found and taken care of promptly. Our guests safety and comfort are very important to us. Again, thank you for the wonderful review. I hope we will see you again soon.

"All was enjoyable"

5
23/02/2016

We had a very nice clean and quiet room, staff was very helpful, using the lobby computer was my lifesaver for the short time we were there. Breakfast was fabulous. Were in town for a special event and the prices were bumped up considerably, that was all over town so what can you do.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are so glad to hear that you enjoyed your stay with us. Prescott does indeed get busy with tournaments and events. As with other businesses, such as airlines, hotel prices do fluctuate with demand. However, we do our best to keep it minimal. We do not believe in price gouging and you will find that we are generally on the lower end of rates in town. We want you to continue to stay with us in the future and not only take advantage of a one time event. It was very kind of you to give us such a nice review. We appreciate you.

"Nice hotel, good breakfast"

4
22/02/2016

This is not the fanciest Best Western, but it is clean and comfortable. The bed was very nice. The breakfast was great with waffles, scrambled eggs, sausage, fresh biscuits and gravy, oatmeal, hard boiled eggs, canned and fresh fruit, cereal, pastries, juice, etc.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for staying with us at the Best Western Prescottonian. We appreciate you. I am glad to see that you were able to enjoy our breakfast. We made a lot of changes recently. We are continually making improvements. I hope that you will stay with us again on your next trip to Prescott. Thank you for the time you took to share your review on Tripadvisor.

"Snowy trip!"

4
20/02/2016

It snowed extensively whilst we were in Prescott but most of it was cleared each morning so that we were able to cross the car park to reception and the breakfast room, which I personally much appreciated. Nice large room, very clean and a great breakfast what more could you want so enjoyed despite the snow!

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
This is only my second winter in Prescott. I love how beautiful it is when it snows, but not sure how much I love getting out in it! I am glad to hear that it did not ruin your trip. Thank you for taking the time to share such nice compliments with us. We look forward to seeing you again on your next visit.

"Great room location"

4
18/02/2016

We arrived late in the evening and were assigned a room with a great view. We were reminded of an included breakfast the next morning and enjoyed great coffee and hot breakfast with very attentive staff.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for taking the time to post your review. This is a beautiful time of year to visit Prescott. We had snow not long ago! Now we are enjoying the sunshine and beautiful weather. I hope that you were able to get out and see our town. If you come again and need any suggestions, the front desk staff will be glad to point you in the right direction. Thank you for staying with us. We look forward to seeing you again in the future.

"evaluation"

5
16/02/2016

My husband and I enjoyed our stay at the Prescottonian in Prescott very much. The room was roomier than most motel rooms and very clean. The location is convenient to downtown and also Prescott Valley where we were also visiting. The staff were extremely helpful, courteous and helpful. We took advantage of the free breakfast which was well presented and refreshing. We plan to stay there for our next visit to Prescott.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are so grateful to our guests who take the time to share their wonderful compliments on Tripadvisor. Our goal is to provide you with a wonderful, relaxing stay, regardless of whether or not you thank us publicly. We truly appreciate you and want to EARN your return business. However, it is very nice to have these kinds of comments shared for other travelers to see. Thank you! We look forward to your next stay with us.

"Best breakfast I have ever seen!"

5
15/02/2016

The room was large, bathroom perfect, and I have never seen such a massive continental breakfast! We are extensive travellers, and this hotel rates very high! We also ate at Plaza Bonita which is the onsite restaurant and had a wonderful meal. Even though we do not like spicy food, we found this Mexican restaurant was perfect. The only downside to this motel may be that it is hard to access if you are coming from the East. It is situated beside an off ramp, so you quickly have to turn into it, or turn around and come back to it. I highly recommend this hotel!

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your kind review. We updated our breakfast room and menu on Monday of this week. We already offer the most extensive free hotel breakfast in town. We wanted to expand on that and show our customers how much we appreciate you. I hope that you are able to return and stay with us again soon. Thank you from all of us here at the Best Western Prescottonian, for taking the time to share such wonderful compliments!

"Prescotonian BW"

4
15/02/2016

This Hotel is centrally located near downtown Prescott. It is clean and comfortable. The hotel offers complimentary breakfast but don't expect a great deal of variety or options. There is an attached Mexican Restaurant but we did not try during this visit. Our room was clean with average amenities. Be aware that there are no elevators, so if stairs are difficult be sure to make ground floor entrance a must at booking or there might not be an easy access room available when you check in. Over all, I would classify this a decent [motel] and not at all a hotel with hotel like amenities which made the price a bit hard to swallow.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your comments with us. I hope that you were able to get out and enjoy the wonderful weather we are having! We appreciate that you stayed with us and hope that we will see you again on your next visit to Prescott.

"great hotel"

5
10/02/2016

I have stayed at Bestwestern Hotels for a few years now and it is a great chain with clean rooms, friendly staff members and great free breakfast. I would recommend this hotel chain to anyone. The one in Prescott was very clean with great beds.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
BEST WESTERN appreciates our loyal customers. We welcome all travelers, but invite them to join our rewards program if they are not already members. We have been making several changes to our hotel that will continue into the spring. I hope that next time you stay with us you will be able to enjoy the updates. Thank you very much for taking the time to post such a nice review for us. We truly appreciate you!

"Staying here was a joy"

5
09/02/2016

This was an excellent stay at this Best Western. The room was clean, in good repair and had a comfortable bed. The staff is friendly and efficient. The chef that prepared the breakfast buffet went above and beyond! There were even individual omelets and a homemade Spanish sauce, hashbrowns, good sized slices of ham and biscuits & gravy(better than the local Cracker Barrel) in addition to all the Other buffet items. I was here to visit family and I know this will be my go-to choice whenever I'm in town.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to post such wonderful compliments. We are very proud of our breakfast. Starting next week, we are adding counter space and menu items. We do our best to change things up regularly so that guests staying multiple days can have different options. I am glad to hear that your stay with us was pleasant. We look forward to seeing you on your next visit to Prescott!

"Comfortable experience"

5
07/02/2016

People were happy and helpful. Great Breakfast, lots of options and freshly cooked. Bedroom was huge, bed was comfortable. Everything was very clean. Location was great. I got this through a promo and price was a steal. A good Positive experience. Will go here again.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for the wonderful review and compliments. We appreciate that you took the time to share them for us on Tripadvisor. I hope that you enjoyed your visit to Prescott. We are very proud to be a part of this historic community. Thank you for staying with us and we look forward to your next visit.

"Nice hotel"

5
01/02/2016

The place was clean and quiet. The staff was helpful and friendly. Had the best sleep I've had a hotel. Bed and pillows were comfortable. Breakfast was delicious and a good variety with helpful wait staff. Close to everything.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I hope that you were able to enjoy your visit to Prescott, despite our snow and cold!! Thank you for taking the time to go on Tripadvisor and share such nice compliments. I am still amazed at how wonderful our guests are. We appreciate each and every one of you.

"Good friendly hotel. Good location."

4
29/01/2016

Hotel is close to shops and restaurants. Room was spacious and bed was comfortable. Breakfast was very good. Staff was very friendly and helpful. Mexican restaurant next door was convenient and food was very good.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to post your review for us on Tripadvisor. We are glad to hear that you enjoyed your stay with us. I hope that we see you again on your next visit to Prescott. We appreciate you!

"Excellent Stay Always"

5
23/01/2016

I always rate this hotel excellent because of the people, the room, the food and the location!! We stay here consistently each time we come to the Veterans Clinic. The staff here even remember us although months go by in between visits. It makes our trips easier knowing we have a friendly, SAFE, and clean and convienient place to come back to in the evening.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for continuing to stay with us. We are grateful for your business and know that you have lots of hotel choices when you come to Prescott. It was very kind of you to take the time to share such wonderful compliments for us. We truly appreciate you.

"Great Stay "

5
17/01/2016

Don't be fooled by the older Precottonian sign, which turned me off many times. The price was right this time so we decided to give it a try. We were pleasantly surprised. This hotel has many updated features, comfortable beds, spacious rooms and a great complimentary breakfast. Our stay was great and definitely will be returning as Prescott is our get away city.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I would like to take this chance, since you mentioned our sign, to tell travelers about BEST WESTERN's new logo. All BEST WESTERN hotels worldwide, will be taking down our old signs and going with a newer, more modern look. Brand standards have required all hotels within our chain to bring up the quality of what we are offering. To show that, we are changing everything from the top down. You will see the changes by the end of this year. We have always had pride in our property and want to do our best to provide guests with a clean, comfortable stay in Prescott. I am so glad to hear that you decided to take a chance and stay with us. Thank you for your wonderful review and recommendation. We value good customer reviews above any other form of feedback. You are the ones that truly matter!

"Always our "go to" place in Prescott"

5
16/01/2016

Rooms clean and roomy. Service excellent. The very best continental breakfast we have found anywhere - more like a full breakfast. The attached Mexican restaurant serves up some very tasty innovative meals, especially their seafood offers.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your review on Tripadvisor! We will have even more options on our breakfast by the end of February. We want to continue to improve and offer the best free hotel continental breakfast in Prescott. It is one of the ways we can say "thank you" to our guests for choosing to stay with us. Thank you again for your compliments. We truly appreciate you.

"One of the best Best Western's"

4
13/01/2016

Their rates are much better than competition. The staff is very professional and friendly. Breakfast has better variety and good quality. Same quality breakfast at Denny's would cost you extra $12.00.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for posting such a wonderful review for us. We are making even more changes to our breakfast this month and I hope you enjoy them. We know that you have lots of other hotel choices in town. Thank you for choosing to stay with us. We truly appreciate your business.

"Prescott, AZ"

5
10/01/2016

If you need a place to stay in Prescott, you should stay here. Rooms are clean and comfortable. Breakfast is great and one less meal you need to worry about. The hotel is central, on a main street in Prescott, and close to the historic downtown and shopping centers.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Wow! Thank you for all of your wonderful compliments. We truly appreciate you taking the time to share them with us and other travelers. I hope that you enjoyed your visit to Prescott. Come back and see us again soon!

"Friendly staff, clean hotel"

4
06/01/2016

The staff was always helpful and nice. The room with two beds was large with plenty of space to walk around. Great directions on how to use the TV. The room included a mini-fridge and a microwave. The hot breakfast included scrambled eggs, sausage, biscuits and gravy. We would stay again here. The only negative was when we arrived at the parking space in front of the room there was snow from a few days ago that had yet to be shoveled. Plus the snow on the roof would melt during the day, drip in front on the parking lot in front of the door, then freeze over at night. In the morning, it was super slippery. Not sure if there were gutters at the roof line that could have redirected this water elsewhere.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for your review. We appreciate your suggestion for the ice. I did talk to my maintenance department and we already have gutters in place. The ice comes from a combination of the gutter drain pipes that run down the building and the melting snow that drips off the roof. There is not a quick fix that we can employ. We will simply need to be diligent in doing our best to keep the ice cleared during winter. We use a plow, snow shovels, and an ice melt. Unfortunately, mother nature clearly wins on many occasions. I hope that you enjoyed your visit to Prescott. We will truly continue to do our best to ensure your safety. Thank you for staying with us and I hope that we have a little sunshine to share on your next visit!

"Best Western"

4
02/01/2016

The room was pretty clean, the breakfast was excellent as was the service of the staff. They need a doggy poop bag area as the guests do not pick up after their dogs making it hard to walk around. The beds need to be replaced, I felt like I was sleeping on a board.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
thank you for taking the time to share your comments and suggestions with us. We hope to have several updates to our back lot completed in early spring.That will include better facilities for cleaning the area. We want our pet guests to enjoy their stay with us, as well as their owners.. Beds, unfortunately, are the hardest thing to get right in a hotel. There are so many preferences among our customers. Some people prefer soft, while others prefer extra firm. We stay in the middle with a Sealy Posturpedic Pillowtop. We appreciate your review and take your words to heart. We will always strive to become better for our guests.

"Friendly staff good location"

4
28/12/2015

Staff at front desk and breakfast were very friendly and helpful. Room was clean, bed extremely comfortable, building itself is old but rooms are updated. Reception area was small but decorated very nicely for Christmas.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for the review and comments. I hope that your Christmas travels went well. We have had so many wonderful guests pass through this year. Thank you for staying with us and I hope we will see you again soon. Have a safe and happy New Year.

"Beautiful"

4
28/12/2015

Our room was very nice and large. Great heater. Bed was very comfy. Unfortunately the breakfast included sounded great but there were so many people and no food. One staff member trying to keep up with filling the containers but there was no way she could.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I am sorry that you did not have a good experience with our breakfast. We have the largest breakfast area of any hotel in town. That is terrific to accommodate a large amount of guests, but you are right. It makes for a very busy morning for our breakfast staff. We are very proud of our attendants and the job they do. It must have been an off day, as they normally do an outstanding job. I hope that you will stay with us again and have a chance to experience a normal day with our staff. They will feed you well and treat you like family. Thank you for the nice review and compliments. I hope that we will see you again soon.

"Hotel"

5
24/12/2015

Good value for the money. They allow pets which we do not always travel with. Breakfast is good but the same things every day. Fresh fruit and yogurt. Refrigerator in room very helpful when traveling.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your review with us. We hope to have some improvements for our four legged guests by early spring. There is also a change coming to breakfast that will be in place by the end of January. We are proud of our breakfast and the improvements we have planned. It is well above the required continental breakfast you find at most hotels. It is our way of saying thank you to our guests. We appreciate that you took the time to post your comments. Thank you and we hope to see you again soon!

"Prescottonian"

5
19/12/2015

Our family stayed in a comfortable suite. The front desk staff and breakfast room staff were friendly and helpful. The location is close to a strip mall and two casinos. It's not far from a college and Whiskey Row. We enjoyed our stay in Prescott and in the cozy room.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to share your review on Tripadvisor. Prescott is a beautiful town to visit in the winter. We have had a couple of snows and of course there is the Christmas light display on the old downtown square by Whiskey Row. I hope that you were able to enjoy some of our sights and shops. Thank you for staying with us and thank you for the compliments. We appreciate you!

"overnight stay"

5
14/12/2015

very happy with all accomodations and would reccomend it to all others with the need for it. clean neat priced well good location helpful people polite respectful. wiil stay again, I .can only say that we really liked it there

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are so glad to hear that you enjoyed your stay. It is nice when our guests go online to share their compliments with us. It is the best advertising we can get. We truly appreciate you and your business. I hope that you enjoy your next visit to Prescott as well. If there is anything we can do to make your stay more pleasant, please let us know at check in.

"Stay at Prescottonian"

5
08/12/2015

Great place to stay! Wonderful breakfast spread. Warm and helpful staff. Alan at the front desk is very helpful and friendly. I would recommend this hotel to anyone visiting in Prescott. Great room for the money.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for staying with us and for the nice compliments. Allen is actually one of the owners. He sometimes works the front desk to fill in. He has a lot of pride in both the hotel and in Prescott. If you ever need recommendations for a place to eat or an activity in town, he's your man. Thank you for taking the time to post your review on Tripadvisor. We appreciate you!

"Prescottonian"

4
07/12/2015

great stay. clean large rooms. comfortable beds. tv was ok. small screen. decoration of the rooms was very nice. looked almost newly redone. a little hard to get in and out of this hotel. it is at a split off of the highways and don't suggest trying to make a left turn out of the property. but the staff told us how to take the back way out to a light where we could make a left hand turn.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate your kind review and thank you for taking the time to post an alternate exit for any future travelers. We are indeed located on a highway split and it can be difficult to make a left turn to go downtown. Fortunately the back exit goes to a traffic light, as you know. Thank you for mentioning the renovations. We are still in the process and hope to have every room completed by early spring. We also plan some changes to our breakfast and areas for our pet owners. I hope that you can stay with us again and enjoy the improvements. Thank you for sharing your comments with us!

"Beds"

4
03/12/2015

The beds need to be upgraded, they were a little too soft and you tend to roll to the edge. Otherwise all was very good. Excellent breakfast was included but should be served a little longer. The staff was excellent and we will certainly be using this establishment again in the future.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your review. We do our best to stay on top of any issues, such as beds. We keep all sizes on hand so that if housekeeping or a guest finds one not up to standard, we can replace it right away. I hope that you find your next room with us to be more comfortable. We appreciate your comments and compliments. Thank you for staying with us and thank you for taking the time to help us serve you better.

"Very Nice"

5
30/11/2015

The hotel was excellent; the staff friendly and attentive. The rooms are clean and very comfortable. It has every thing you need and the television and internet services are great. It is a pet friendly hotel with a large area to walk your four legged friend. Be warned of the restaurant however. While the staff is friendly, the food is inedible.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I am so sorry to hear that you did not enjoy your restaurant experience. While we do not own or operate it, we work closely with them to ensure the satisfaction of our guests. I will pass along your comments at our next meeting. I am not sure if someone possibly just had a bad night in the kitchen? We get some wonderful reviews for them. I am truly sorry that yours was not. We would also like to thank you for all of your kind comments for our hotel. We have some plans in our future for the back lot. We would like to make it even more enjoyable for our four legged guests. I hope that you are able to enjoy the improvements on your next visit. Thank you for staying with us and thank you for posting such a nice review on Tripadvisor.

"Okay"

3
30/11/2015

Check in was great, breakfast was wonderful. Overall, not a bad little hotel, they really need to post that the pool area and Jacuzzi close for the season. You might consider getting a shuttle service for in town activities.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate your post. I am sorry to hear that you found a website that did not clearly state our pool status. We do our best to keep on top of those things. It is hard with so many third party booking sites. Our corporate website, as well as the major ones I was able to find, show that we only have a seasonal outdoor pool. We do not want incorrect information floating around. If a guests books a stay with the intention of taking their kids swimming or enjoying a jacuzzi with their companion, then they are immediately going to be disappointed. That is not what we want. If we do not have the amenities you are looking for, we will be more than happy to help you with what you are trying to find. We are proud to be a part of the Prescott community and want travelers to have a wonderful experience here, even if it can't be with us. Thank you for staying with us. I hope that you were able to enjoy the rest of your trip.

"Quality for value"

5
30/11/2015

Staff were all very friendly especially those preparing the breakfast and at the counter when we checked in. The hot breakfast was well laid out, but a little crowded our first morning. Rooms were clean and comfortable. The location is a little difficult getting in and out of when there's very much traffic, however traffic was generally fairly light. The area was nice with plenty of restaurants nearby.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your comments with us. We are on a very busy section of road where two highways join together. As you said, when traffic is not bad, you can enter and exit the front. If it is a busy time of day, we suggest using our back exit. Every clerk on duty should share the exit with you on a property map. If someone fails to do that, please feel free to ask about it. The safety of our guests is extremely important to us. Thank you for taking the time to post such a nice review on Tripadvisor. We appreciate you!

"Great Motel to Stay In"

5
29/11/2015

This is another great Best Western to spend your nights in while vacationing. Good staff. The only thing that I did not like compared to the one in Winslow, is access to room is from the exterior. An inside access from lobby to rooms is by far better than returning to wet or snowy weather. The rooms are well appointed and large. This one had a fridge and microwave in the room which was good for us. Room was very clean. Everything was relatively new, especially the outer bedding. It was comfortable and a good place to relax. Free breakfast was typical of most and we enjoyed it prior to checking out. It is close to Historic Downtown Prescott where there are a multitude of good restaurants and wonderful; shops.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to share your review on Tripadvisor. We are grateful to have been a part of your trip. I hope that you enjoyed Prescott! We are such a short drive from the valley and there are so many beautiful drives and wonderful shops close by, I hope that we will see you again soon. We appreciate your compliments. Thank you for taking the time to post them!

"Amazing Staff"

5
29/11/2015

Great place to stay. Close to everything in Prescott. Staff is very helpful and friendly. Breakfast is awesome. I stay at the Best Western Prescottonian on a regular basis. I keep coming back because the staff is so amazing. I feel like part of the family.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to post such a wonderful review on Tripadvisor for us! We have a special place in our heart for our regular customers. We appreciate all of our guests, but when we get the chance to know you and share a small part of your life, it does indeed feel like family. I know that you have many choices of hotels in town. We are so glad that you choose to stay with us. We look forward to your next visit. Thank you again for your kind words.

"Great Place to stay"

4
18/11/2015

staff took care of me whole 6 days I was there. Room is quit and clean Bed is comfortable. Alan makes everyone feel welcome. Rachael is Great the room is clean pillows are awesome. the staff is very friendly

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate your compliments. Thank you for choosing to stay with us for the week. Alan is one of the owners and always glad for the chance to interact with our guests. I am happy to hear that your stay was pleasant. It was terrific of you to take the time to post your comments on Tripadvisor. Thank you again for your review.

"Business retreat and training"

4
13/11/2015

This was my second visit to this hotel, my first was several years earlier with my family. My good impression did not wane after this most recent visit in October 2015. My trip was part of a two-day training session at a nearby golf course. Although the Prescottonian is rather unpretentious in its exterior, the rooms are spacious and well-appointed with iron, ironing board, coffee/tea maker, mini fridge and nice space placing luggage and hanging up clothing. Comfortable beds, clean bathrooms and flat screen TVs are all nice perks. The room also came with free breakfast - and not just cold cereal and pastries - but a buffet with waffles, a variety of breads for toasting, biscuits, gravy and scrambled eggs. The WiFi also was included with the room, but my roommate and I found it a bit frustrating. My telephone network had a better connection that the WiFi, but once my laptop had an established connection it performed well. Overall, I plan to stay here on my next visit to the area.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for all of your wonderful compliments. I am sorry to hear that the wi-fi gave you some trouble during your stay. We have had a few bugs with the conversion done by Cable One lately. I sincerely apologize for any television or internet issues it has caused our guests. It was a mandatory upgrade and we hope that when it all settles down, it contributes to a better experience for our customers. Thank you again for all of the nice comments about your stay. We truly appreciate you!

"Best rate during Volleyball Tournament!"

4
13/11/2015

Hotel price gouging forced us to stay here and pay too much for a budget hotel! We were pleasantly surprised by the great and helpful staff, cleanliness, and wonderful breakfast! Beds are a bit too stiff for my liking but acceptable for the price. We wanted to stay with the team at the Hampton but they raised their rate to $215 a night! Was happy to pay only $95!

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your review with us. I am glad to hear that you enjoyed your stay with us. We have lots of teams stay with us during tournaments. It is nice to be a part of the enthusiasm and team spirit they always bring with them. I hope that you enjoyed your trip to Prescott and that you will stay with us again next time you are in town.

"Never a disappointment"

5
11/11/2015

My only complaint, is I'm 6'1" and normally the beds seem to be made up for shorter people....but otherwise, ALWAYS appreciate how they go out of their way to accommodate, rooms are always clean and as expected. I ALWAYS appreciate my stay with this Best Western.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to give us such a nice review. I am sure if you have stayed with us multiple times, you are aware that different rooms here have different ceiling heights. Unfortunately, we can not change a lot about our beds, but being 6'1", I am sure you are quite used to that problem!! If we can help to make another part of your stay more comfortable, please let us know. If you find a room that accommodates you better than another, be sure to put it as a request. We are not always able to assign a specific room, but we do our best. Our goal is to make your visit with us the best one possible. Thank you for continuing to stay with us. We appreciate you.

"Large room with very comfortable beds!"

5
09/11/2015

This hotel is located on a busy road in Prescott but we experienced zero problems with road noise as well as zero noise from hotel maids and other guests. This was partially due to the temperature unit in the room which was very good white noise and also because the rooms are far enough away from the road. The room was large and the beds were extremely comfortable. It was also very reasonably priced and included a decent breakfast buffet. We would definitely stay here again.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to share your comments with other travelers. Our best advertising is a guest review from someone that was happy with our service. We truly appreciate that you took the time to post it on Tripadvisor. I hope that we will see you again soon.

"Perfect place for business or travel."

5
04/11/2015

This is not a fancy hotel but is an excellent value. The rooms have every thing you need and the complimentary breakfast is exceptional. (not the crowded area where everyone is pushing to toast their white bread)) but more like a restaurant buffet. We travel with our dog and appreciate the spacious property and large walking areas. If you like Mexican food and don't feel like driving the on property restaurant is very good. This is a place where the management shows pride every inch of the way. For the money you will not do better for business or family trips.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I am sincerely sorry that it took so long for me to respond. I was away for a while and want to convey how important these reviews are to us. I apologize for the delay in answering. You wrote such a wonderful post, I am not sure where to start. We appreciate all of your compliments. We have several improvements planned over the next couple of months and I hope that you are able to enjoy them on your next stay with us. Thank you for taking the time to share your review on Tripadvisor. We appreciate you!

"Great service!"

4
31/10/2015

We had a pet friendly room at this hotel. The check-in clerk, Alan was extremely courteous and helpful, calling our room after we'd checked in to be sure everything was to our liking. Room was clean, breakfast was just excellent! Good area to walk the dog. Would definitely go here again.

"Great place, good prices"

4
31/10/2015

I was very comfortable during my stay at Best Western. This was my first business trip. Even though I am from southern Arizona and I didn't travel real far it was an event for me. I am pleased I chose this motel as it was not far from the business I was going to. The rooms are neat and the bed comfortable. The complimentry breakfast was excellent and the chef wonderful. He greeted guests as they arrived and actually bused the tables. My overall experience was very good.

"First time"

5
27/10/2015

This was our first time staying in a Best Western and we loved it. Very nice and clean. Room was huge compared to other hotels we've stayed. My wife and I are definitely staying here again. Extremely happy

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are honored to have been your first Best Western stay. Prescott is a short drive from the valley and has wonderful things to do and see. It is a terrific place to get away from the heat in the summer. We also have beautiful drives in almost any direction. Next time you stay with us, the front desk would be more than happy to provide you with suggestions. I hope that you enjoyed our town and that we see you again soon. Thank you for sharing your kind compliments with us.

"Great Southwest Comfort"

5
27/10/2015

The Prescottonian Motel offered spacious comfort, all the amenities a patron would want, a very clean facility and a quality associated Mexican cuisine restaurant that a traveling or visiting customer would clearly seek in a motel/ hotel. The maintenance staff did an excellent job at maintaining our room and the front desk staff were very friendly and informative.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
What a terrific review! We appreciate all of your wonderful comments. We are an older hotel but do our best to clean, maintain, repair and update the property on a constant basis. The trade off for guests is that when we were built, there was more emphasis on a large comfortable room. Standards now generally provide a smaller room so that you can get more rooms built into the same overall space. Thank you so much for sharing your post on Tripadvisor. I hope that we see you again soon.

"Clean and comfortable."

4
26/10/2015

Convenient location, about 5 minute drive to downtown area. Clean room, very comfortable bed, and reasonably priced. The continental breakfast was above our expectation, good food, pleasant staff, large seating area.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your post with us. It is amazing how many of our guest take the time to share their positive experiences. We truly appreciate you! Thank you for your kind compliments on our breakfast and staff. We are lucky to have them. They love what they do and it shows. I will be sure to pass along your comments. I hope that you will stay with us again next time you are in the Prescott area.

"Excellent Accommodations and Breakfast!"

5
22/10/2015

This was a very nice motel and the people were great. However, the breakfast was phenomenal! The lobby had access to a computer which allowed me to print documents and to browse through the Internet. This worked flawlessly.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate you sharing your wonderful review for us on Tripadvisor. We are proud of our breakfast and our staff. They take great pride in what they serve you. They make the delicious baked goods from scratch and we are all gaining the weight to prove it! Thank you for all of your kind comments. I hope you enjoyed your visit to Prescott. We look forward to your next stay with us.

"Very nice!"

5
19/10/2015

My husband and I spent 3 nights at this hotel. The rooms were very roomy. We had to work out of the room, so space was important to us. The staff was friendly and very knowledgeable about the area - restaurants, museums, pubs, shopping -and took the time to mark maps for us. The complimentary breakfast was really great. The kitchen staff was attentive to keeping trays full and in clearing tables. The rooms were very clean, beds were comfortable and it was quiet. The only downside was the location. If you wanted to make a left out of the hotel you couldn't. You had to drive around back of the hotel, exit through a broken up old parking lot and down an alley to get out. Overall, though, it was a nice place for a decent price.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for sharing your review. I agree that the back area that you drive out of is indeed a little unkempt. We looked into things after I read your comments. We have several plans to hopefully tidy things up and make it more pleasant to look at. We very much appreciate suggestions from our guests. We will not always be able to make the suggested changes, but it is the best place for us to start. We want to make the Prescottonian a hotel that you look forward to returning to. Thank you for taking the time to help us serve you better!

"Great Value"

4
19/10/2015

Stayed at the Prescottonian for one night. We stayed in a King room with a balcony. Not sure if it was an upgrade or not. Unfortunately the balcony faced the parking lot so we really didn't use it. The room was clean, quiet and large and the front office staff were very efficient and pleasant. Would stay again.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for your review. We have eight rooms that have the balcony. I understand that they are on the side with the parking lot, but they are somewhat secluded by the trees and the building directly behind it. It is a nice place to get some fresh air and enjoy your coffee, weather permitting. We also have three suites, whose balconies face the mountain on the back side. I have personally stayed in those and LOVE the privacy and the view. If you stay with us again and would like to see one, we would be more than happy to show you a room. We truly appreciate your compliments and your post. Thank you for taking the time to share it on Tripadvisor.

"Best Western Prescottonian"

3
19/10/2015

Good room for the money but does not have a fitness room and the pool/spa was shut down (imagine due to the season) beginning 13 Oct. Also getting in/out of the hotel is difficult, Google Maps says go down to the next light and make a U-turn.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your post with us. Our pool is indeed closed for the season. We do not have a set date that we close it. When we start getting down to 30 or 40 degrees at night, that is usually our timeline. The turn into our parking lot from Hwy 69/89 is definitely tricky. I drive in every day from that direction. I truly understand the frustration. However, we have a back entrance that is much easier. If you continue on to the second light past our entrance, it will be Bradshaw. You can take a left and go a short distance to Stetson Rd. Take a left (the only way you can turn) and it will dead end in our back parking lot. I know it seems like a round about way to get here, but it is much safer. We appreciate you review and the chance to share this information with other travelers. I hope you will stay with us again on your next visit to Prescott.

"Great Value...Value....Value"

5
18/10/2015

Front desk staff welcoming and cordial. Made you feel that they are genuinely glad you are staying at the Best Western. Our room was clean and roomy. Breakfast area convenient and nicely situated at pool.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
I am glad to hear that you truly felt appreciated and welcomed. I have said on here many times that we are well aware of our guests options. You do not stay with us because there are no other choices. We do our best to make you feel that we are happy to have the chance to serve you. We are glad to have been your hotel of choice on your travels. It was very kind of you to post such a nice review. Thank you!

"nice older property"

3
17/10/2015

Outdoor Pool only, no workout room, exterior opening room doors, No elevator, Restaurant on property. 1 mile to downtown. Easy to locate. Good for a nights rest en route elsewhere. We would not be afraid to stay here again.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for taking the time to share your recommendation on Tripadvisor. We are indeed more of an economy hotel rather than a destination resort. We try to keep our prices low and therefore do not offer some of the amenities you mentioned. However, we do put a lot of money back into the hotel to keep up rooms, linens, grounds, etc. We provide a clean, comfortable room and friendly smiles. We also offer an amazing hot buffet breakfast. No dried danish and cold coffee here!! We appreciate your comments and hope you will stay with us again soon.

"Good Price"

4
15/10/2015

Rooms are big and clean; lots of options for a free buffet breakfast, conveniently located to downtown and lakes. Pool not heated as it claimed. Worth the money. Mexican restaurant right at hotel (didn't try it though)

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your review with us. Our pool actually is heated, we were just experiencing a problem that we were not aware of until a few days ago. I apologize if it was cooler than you expected. We have since addressed the issue. Unfortunately, it is a seasonal outdoor pool and will be closing for the winter soon. We appreciate all of your nice compliments and the time you took to post them on Tripadvisor. I hope that you enjoyed your visit to Prescott and will return to stay with us again.

"Great Value in a Convenient Location"

4
14/10/2015

While we prefer to stay within walking distance of the Courthouse, this was a great last-minute option! Value is very good, considering the quality of the accommodations and the inclusive breakfast buffet.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your comments with us. We are 1 1/2 miles from historic downtown and Whiskey Row. There are many other activities to do within a short driving distance from us. If you stay with us again and would like suggestions, please feel free to ask the front desk staff for a map and directions at check in. We will do our best to get you where you want to go! I am glad you enjoyed our breakfast buffet. We have more changes coming soon.

"Clean and comfortable"

5
11/10/2015

Our second stay here while visiting in Prescott. We like the location, the rooms are well maintained and the breakfast buffet is very nice. A nice property that makes a great base for exploring the gorgeous town of Prescott.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you very much for taking the time to share your review on Tripadvisor. It is wonderful to hear that you returned to stay with us again. We truly appreciate your business. We understand that customers have many options when traveling. When we are able to provide you with the type of experience that makes you want to return to stay with us, we have met our goals. It is so nice to have guests stay with us repeatedly. We get the chance to know you and feel like a friend is coming to visit. Thank you for your kind comments. We look forward to your next stay.

"ok"

4
11/10/2015

The entrance into the Hotel coming from route 69, you have to go over 2 lanes in a hurry to get to the left turn lane. It's a tough process and a couple times we had to continue on route 89 and turn around. Not the best location.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your comments with other travelers. We are indeed located on a busy street. Hwy 69 and Hwy 89 merge just north of our property. We do have a back entrance that is much safer. There is a light located on Gurley St and Bradshaw about two blocks down from us. You can turn on Bradshaw and go a very short distance to Stetson Rd. Make a left on Stetson and that road will dead end in our back parking lot. When you check in, our clerks should all be giving you a property map and showing you this exit. It is much safer! Thank you for staying with us and thank you for giving me the chance to share an alternate entrance with any future guests. I hope you enjoyed your visit to Prescott!

"Fantastic staff"

4
08/10/2015

We were looking for a nice hotel with a balcony to revover from a severe caraccident. We found it in Prescott! The staff was great. Helped us bij booking 2 addditional nights, with the luggage and parking the car. Gave us tips where to go and everytime we met they were interested in our being. Thats what we needed after having so much misery and we felt at home. We will never forget this hotel experience. Lovely city Prescott and nearby fantastic Sedona. Thank you all! The room with balcony was nice. Bathroom a bit small, but we did not care. Everything worked. Plenty of towels. Nice pool! A lot of patio's where people could have a smoke or a drink. Great place!

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We are terribly sorry for the reason that you came to stay with us. I hope that you have recovered completely from your accident. We appreciate that you took the time to post such a kind review. I know that you must have had a lot on your mind in dealing with the whole situation. We truly appreciate that you still took a few minutes to share your compliments on Tripadvisor. Thank you. We wish you the best.

"Best value for the money"

4
05/10/2015

Very well maintained older property. The staff was very personable and friendly. We will probably be visiting Prescott again in the next year and will stay here. The restaurant/bar combination was very handy and the room was quiet.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you so much for taking the time to share your comments. We look forward to your next stay with us. We have several improvements planned through the end of the year. I hope that on your next visit, you are able to see and enjoy those upgrades. Thank you for the kind compliments for our staff. We appreciate you!

"Parking lot"

3
02/10/2015

Parking lot is small. The hotel faces a large road, so you might experience a little difficulty to enter the hotel. I also stayed in Sedona. However, hotels there are expensive. So instead of stayting in Sedona staying in Prescotte is recommended.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your review on Tripadvisor. We are indeed a convenient stop over on the way to Sedona. We are about a 65 mile drive. There are also some wonderful things to do in the Prescott area during your stay. I am not sure why you were not told about our parking, but we have 121 rooms and two and a half parking slots per room. We have several large areas, as well as a large lot for truck or bus parking in the back entrance of the hotel. I hope that you had a wonderful trip. Thank you for staying with us and thank you for recommending us to other travelers.

"Prescott Hotel"

5
29/09/2015

Very nice hotel property, well positioned, good cable service, and TV's,as well as great clean rooms.The breakfast offering was well above averag, hot food, and fresh fruits, and pastrys. Stayed a few times now, great rooms, and service each time.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
It is so kind of you to still take the time to give us a nice review. We have a special appreciation for our return customers. We welcome anyone. If you are only passing through on a one time trip, we would love the chance to serve you. However, our guests that come back over and over start to feel like family. There is a lot of nameless, faceless service out there. That is not our goal. We want you to feel like the important part of our business that you are. Thank you for your wonderful compliments. We look forward to your next visit.

"Clean & Acceptable in Prescott"

3
28/09/2015

There were several events going on during the weekend of our stay and reservations were at somewhat of a premium at all properties, including this one. So pricing was about 50% higher than one would expect to pay ordinarily for this type of motel in a tourist town like Prescott. On the plus side the room was big with more than enough space for the 2 luggage racks we used, which is a rare to find these days. If one had children, there was space enough for several cots if necessary. Parking was adequate and the lot well lighted to find your room as entries are exterior to the buildings. This property could boost it's score by providing better pillows and bath towels as the ones provided are extremely scratchy, like rough sandpaper.

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
We appreciate the time you took to share your comments with us. We do use two separate softening products in our laundry. I believe that the high heat of the commercial dryers fights with the softeners. We will look into our options and see if any improvements can be made. We also want you to know that while we do adjust prices with demand, as all hotels do, we generally offer lower prices for the Prescott area. We do not want to make money on one weekend at the expense of driving away future business with the price. As a company, we want to make a profit, but we understand how the economy is and that our customers are looking for ways to save. We truly appreciate your review and compliments. I hope that you will stay with us again next time you are in town!

"Best Western Prescottonian"

5
28/09/2015

I stayed for two nights at the Best Western Prescottonian September 2015. The hotel room was clean, and the bed was very comfortable. The mexican restaurant on site is excellent and the complimentary breakfast was definitely above average in quality and variety. There was ample parking. I plan to go back the next time I need to visit Prescott. The only down comment is that the room decor now looks very dated (popcorn ceiling)

Nancy R, Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for sharing your review with us. We are indeed close to downtown. It is a wonderful place to spend the day. It has a small town, community feel to it. You can enjoy it with your family or have a night out on historic Whiskey Row. We do our best to continually update and refresh our rooms. It is an ongoing project and we will continue to make improvements. I hope that you are able to experience some of them on your next visit to Prescott.