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Best Western Plus Portsmouth Hotel and Suites, Portsmouth

4.0/5  - basé sur 845 notations.
580 US Highway 1 Bypass, 03801, Portsmouth, United States - See map
Best Western Plus Portsmouth Hotel and Suites - We have plenty of seating for you and your family while checking in. The Best Western Plus Portsmouth Hotel and Suites is ideally located in the center of Portsmouth. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Portsmouth Hotel and Suites is conveniently located near Water Country, Strawbery Banke, The Music Hall, fantastic restaurants and many local shopping venues. This classic New England seacoast town sits on the Piscataqua River with riverfront eateries, taverns, shops and the wonderful Prescott Park. This Portsmouth New Hampshire hotel is short drive from the University of New Hampshire, Southern New Hampshire University, Great Bay Community College and other learning institutions. Whether you are here for parent’s weekend, new orientation, graduation or visiting faculty--we welcome all visitors. Each guest room in this Portsmouth New Hampshire hotel is tastefully appointed. They are equipped with cable television (extended channels and Showtime®), free high-speed Wi-Fi Internet connections, a table or desk, refrigerator, microwave, coffee maker, iron/board and hair dryer. And if you happen to have forgotten certain essentials, we can most likely supply you with an item at no charge! (some for a small fee). Not only will you enjoy your stay at this hotel in Portsmouth New Hampshire. . . there are many things to see and do at the Seacoast. The Best Western Plus Portsmouth Hotel and Suites is close to an abundance of historical sightseeing treasures and shopping outlets in tax free New Hampshire and nearby Kittery, Maine. Fuel your trip by visiting Portsmouth's many great restaurants including the Phantom Gourmet's hidden jewel The Roundabout Diner & Lounge (located adjacent to our hotel)! Don't forget to take in the theatre, enjoy a memorable cruise and visit the historic Strawberry Banke and shop in our tax-free state plus much, much more!

Best Western Plus

Portsmouth Hotel and Suites

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Hotel advantages

  • Heated pool
    Heated pool
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 845 guest reviews
NOTE ISSUED
Excellent
321
Very Good
258
Average
140
Poor
84
Terrible
42
REFER TO NOTICE
Business Business
113
Couples Couples
276
Family Family
271
Friends getaway Friends getaway
111
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel, but no breakfast"

4
29/10/2018

Nice hotel, just off a huge, busy roundabout. Check-in was easy and I was pleased that they gave me an upgrade to a suite (Best Western Gold Rewards member). They even gave me a welcome bag with bottled water and pretzels. The room was on the 6th floor (elevator), with a furnished sitting room, large bedroom, and a fully equipped kitchenette - 2-burner cooktop, fridge, dishwasher, microwave, coffeemaker. There were pots and pans, dishes, flatware, and cooking utensils. Large bathroom, big shower, nice toiletries. Seems like a place you would want for a long term stay. Coffee, tea, and cookies are available in the lobby. Plenty of parking in the back. My only problem was no breakfast included. They do have a restaurant. All in all, a nice place, but even a light breakfast of doughnuts would be nice. There is a Subway close by for a quick meal.

"All ok, but not the best, Best Western"

3
17/10/2018

Enormous room and good in-room facilities Huge hotel, perhaps that I why it is a termed "Plus"? Room and corridors looking a little tired No breakfast offered (diner next door) Having had excellent value good clean rooms with breakfast at 2 other Best Westerns on this trip, the Plus at Portsmouth which cost $30 more, was not as good value

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for staying with us for your visit to Portsmouth and thank you for mentioning our clean rooms. We appreciate your insights and opinions. I am sorry you did not feel our hotel is a good value compared to other Best Westerns throughout New England. Most of our guest compare our value to the other hotels in the Portsmouth, New Hampshire vicinity. Our prices are consistently less than the other national chains in Portsmouth, sometimes by more than $100 plus there is no charge for parking. Yes, our rooms maybe $30 more expensive than the Best Western Plus in Augusta, ME but most guest are not going to choose between our 2 hotels that are an hour and forty minutes apart. Breakfast is offered at our hotel but it is sold separately to give our guest the chance to create their own decisions on what they value. Breakfast is actually less expensive when purchased through the hotel at the time of making your reservation. We hope you will return soon.

"Good Value"

4
09/10/2018

We decided to book a last minute getaway to the Portsmouth area. Our usual accommodations in downtown Portsmouth would have cost nearly $300 for 1 night, so we opted for this property at half the price. While not ideally located within walking distance of downtown Portsmouth, it is a very short drive to downtown (only 1 exit down the highway). Desk staff was very friendly. We were informed at check-in that we had been upgraded to a newly renovated suite which would keep us away from any noise caused by a bus tour that had just checked in. The 2-room suite was very clean, the bed and pillows were very comfortable, bathroom was spacious, and the water pressure in the shower was very good. The kitchenette was also well appointed. Absolutely no complaints with the accommodations and would definitely return to this property. We had breakfast at the on-site diner, Roundabout Diner. Very cute diner with that retro vibe. Breakfast was delicious....apple crisp french toast and blueberry pancakes with warm maple syrup....best I've had in a long time! I noticed a lounge/bar area adjacent to the diner which also looked inviting, but because we were there for only 1 night, we did not have an opportunity to check it out.

"Decent hotel-no frills"

3
01/10/2018

We decided on a last minute get away so most of the rooms in the area were booked. We felt lucky to find a room at a decent price that was clean and close to the down town area. It was clean and well maintained.

"Not what I expected"

2
27/09/2018

The hotel was located to a nice looking diner, upon entering the main area seemed dated with dark old carpets, and old seating areas that seemed to be made for a very old motel. Check in was smooth and easy with the gentlemen at the counter. Upon heading to our room the walls had old and dated wallpaper that needs some updating. Upon entering our room. We realize we had received a non-updated room. Old greenish carpet that seemed clean and vacuumed, with older drapes over the window. The room seemed to smell clean but felt somewhat humid, the bed looked new, but it was not. Sheets seemed to be fresh and new, and between the sheet was a blanket on the mattress. The bed itself was uncomfortable and was a awful night of sleep from waking up due to pieces of my body going numb or pressure points. The bathroom was decent. Bathtub had jets in it that I didn't care for, also because the jet ports had some old mildew, the bottom of the tub had old stains that weren't properly removed. The outside of the tub had some type of plastic interior siding lazily attached and not caulked so it was just “there”. The shower head was a little dirty with mildew on the head by the spouts. The sink had water stains and some buildup where the sink connected to the counter top. The coffee maker was old and dirty and I had no intention of using. Otherwise the room was not exceeding expectations from what I have experience with best western plus. If anything it was pretty disappointing.

"Great location, reasonably priced, consistently good service"

5
25/09/2018

This has been my go to hotel for a number of years. It's well located at the traffic circle, the rates have been the most favorable in the Portsmouth area and they have sought to consistently keep upgrading.

"Good hotel I enjoyed my stay."

4
10/09/2018

Great place to stay. The rooms were clean. I like that it was in the middle of everything like it was only a couple minutes to downtown and the malls near by. The diner downstairs was a good place to eat also.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you very much for taking the time to review our hotel. We appreciate your kind words about the cleanliness of our hotel. Our housekeeping team here at the Best Western Plus Portsmouth Hotel and Suites works very hard to make sure our guests enjoy a clean and comfortable room. A lot of our guests agree with you regarding the benefits of our location in Portsmouth, NH. We are close to downtown Portsmouth without the added costs of the premium location and extra expense of parking. Everyone one of us hopes you will return soon.

"Visiting Family"

3
03/09/2018

Our room was nice but it was a little worn. It needs an update. We did notice that when the air conditioner was on, it smelled musty in the room. The bed was comfortable. The staff was pleasant and helpful.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for staying with us while you visited with family in the area. We appreciate your mentioning our pleasant and helpful staff. Everyone of us enjoys welcoming guests to visit our beautiful area. We appreciate your insights and opinions. I apologize the air conditioner did not meet your expectations. If something is not meeting your expectations please let us know. We want to make it right. All of us hope you had a nice time visiting with your family.

"Nothing to complain about - that's a good thing!"

4
30/08/2018

Decent hotel. Check in and out were straight forward. Room was always cleaned. Was a little worse for the wear but it's an older hotel and to be expected. A couple of minor issues to note, however they are not significant. The lighting in the room was dim. Always had to turn on all the lights and open the curtains to see clearly. And secondly the toilet was a weird industrial one without a tank so to flush you always had to close the toilet seat cover to access the handle. Small things worth noting. Finally. The toiletries were nice but they were lemon flavoured. Was ok. But quite strong smelling.

Mark W, Guest Relations Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Dear Guest, We are so happy to hear that you enjoyed your stay! I will be certain to let our Housekeeping staff know how pleased you were with the cleanliness of your room! Thank you for your constructive notes on how we can improve our rooms and the environment for you and our future guests. We have recently made some upgrades and would love to share them with you next time you join us here at the Best Western Plus Portsmouth Hotel & Suites!! Warm Regards, Mark W.

"Home away from home"

5
28/08/2018

I have often been a residence at Best Western Plus Hotel in N.H. I've been traveling to this city since 2013 and I've noticed improvements, both on the grounds & front desk. My last trip there was work related as were all. But its convenient to my job site and central to shopping and downtown as well. It is a very good place to enjoy while away from home,I'd say.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are all so glad you can make the Best Western Plus Portsmouth Hotel and Suites your home away from home. It is a pleasure to house people working in the area for the short, moderate or even longer visits to Portsmouth. We appreciate you noticing our improvements over the years. Every year we have added more and more to the value of our hotel. It can be a simple as local photographs in the hallways to the major remodel we just complete in one section of the hotel. Please enjoy your time back at your original home but we look forward to welcoming you back to your second home.

"great location for a family vacation"

5
27/08/2018

Convenient to shopping at outlets in Kittery, Maine, beaches, and great restaurants. Convenience of indoor and outdoor pool. Roundabout restaurant next door had great food, friendly staff. Short distance to Hampton Beach and York, Maine.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for spending your family vacation with us. A lot of our guests enjoy the quick easy access to many wonderful locations around the New Hampshire Seacoast. The Best Western Plus Portsmouth Hotel and Suites is just a few minutes drive to the outlets of Kittery and the tax free shopping in New Hampshire. There are numerous quaint stores in downtown Portsmouth that are a lot of fun to walk around and explore. We agree the Roundabout Diner is a great place for food. Our team eats there all the time too. We hope you can return soon.

"Needs updating"

2
25/08/2018

We stayed here for three nights recently (Aug 22-25) with our two daughters, most hotels near here were booked. The guy at the counter when we checked in was super friendly and check in was easy. The room was just ok, had a very damp smell and feel to it. There was no working fan in the bathroom a o taking a shower steamed it up so badly, I suspect this is why the room was so damp. By the time we left, our clothes just felt damp, even with the AC/fan unit running. I found a used bar of soap in the shower upon arrival, thought maybe it was overlooked by cleaning staff until I took a shower the next morning and noticed there was no clean bath mat and a used dirty washcloth hanging on the shower curtain. Clearly it wasn't thoroughly cleaned prior to us arriving. My kids were excited for the pool which was clean,however we had to ask for towels and the room itself is in need of major repair. Streaks of water damage down the walls, rust on the door frames and windows. There is no ventilation whatsoever so they had a door to the outside propped open which there goes your security and also lets the bugs in. There was free coffee in the lobby each morning. A nice service when they were full but we had to wait for awhile when they went empty. No breakfast due to the overpriced Roundabout Diner next door. I hope that they do some renovations as it's a great location for a hotel. A continental breakfast would be beneficial as families like us don't want to eat out at every day. I think with some upgrades it could be a much better hotel.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate you staying with us for your visit to Portsmouth. We are all glad you and your family enjoyed yourselves during the 4 day visit. Thank you for mentioning our super friendly staff during your check-in. Our team tries very hard to make it as easy as possible. Our maintenance team will look into increasing the air movement. I apologize our housekeeping team missed a couple of items in the bathroom. We certainly will work to improve upon that. A lot of our guests enjoy both the indoor and outdoor pool. Hopefully you will visit us again soon so we can show you the improvements we have made to our hotel.

"BFF'S WEDDING"

5
20/08/2018

Nice staff, clean rooms and great centralized location! Only bummer was the restaurant next door was always too busy to visit.If I come back to the Portsmouth, NH area I would definitely look into staying here again.

"Modest hotel for modest price"

4
19/08/2018

We loved the beds and slept very well here. That is the main thing that matters to me when I travel. The Roundabout Restaurant is excellent and we ate there often. The indoor pool is not well ventilated and the air is extremely hot and stagnant. I could not breath in there so could not swim. The fitness center has four different machines that all work well. The air conditioner was quite noisy but kept us cool and comfortable. The room was clean and well maintained.

"Nice Hotel, Great Location"

4
15/08/2018

We have stayed in Portsmouth and the surrounding areas many times but this was our first time staying at the Best Western. The Hotel is conveniently located right in the traffic circle with easy access to the highway, downtown, and is five minutes from the Maine line. The room was very nice and well kept. It had everything we needed including a good size refrigerator with a freezer, microwave, coffee maker, desk, etc. There is an entrance to the attached diner in the lobby so it's very convenient if you're looking to not leave the hotel for breakfast or dinner. Everything you'd expect, indoor pool, hot tub, sufficient parking, etc. Staff were very friendly and helpful and we experience no issues during our stay. Would gladly stay there again the next time we are in the area.

"Clean room & friendly staff"

5
13/08/2018

Convenient location off highway. I was upgraded to suite as a BW rewards customer. The room was nicely appointed & appeared to have been recently upgraded, very clean & comfortable. The suite had a kitchenette, comfortable living room and separate bedroom. The bathroom area was spacious.

"A good room but the front desk staff seems detached."

3
12/08/2018

Very good room. It was neat and cool during the heat wave - - but the hallways are very hot. The pool was clean and lots of fun for my two daughters. But for the detached nature of the front desk staff I would probably give this place 4 or 5 stars. Explanation: When we arrived on Friday August 3rd and I was trying to bring my bags to our second floor room I discovered that the elevator was out of order. When I went back to the front desk and asked them if there was another elevator the man at the front desk said "no". He did not even lift his face from his computer screen or make eye contact with me... nor provide the any kind of apology for our inconvenience. It was obvious that he simply did not care. I was not too upset . . . but I was thinking about what a challenge this would be to a handicapped person or an elderly person. But the house keeping staff was very good.

"Holiday.visit family."

1
11/08/2018

Quite a few things that spoilt our holiday experience.at the best western plus.portsmouth hotel and suites. .first we booked connecting rooms.reason for this my mother is 85.we where put in rooms second floor. My mother has a pin in her right leg.85.plus heat.not good. Reception staff not good at people skills. .the lift was out of order.asked young woman on reception.could my mum get a ground floor room.well dont want to go into detail.but all i can say NOT HELPFULL. .in our room we had insects comeing in.we where bitten.on few occastions. Bathroom.was not good.( we have photos) of bathroom. Also other photos.of lift (not working) .we had a fire alarm on the 7th august 2018.arround 01.00 am. No member of staff present.ie reception Nor outside with guests.my mother was outside.young children etc. NO MEMBER OF STAFF.OR A DUTY MANAGER. there are a few health and safety matters. That i find very disturbing. (Photos are available) I have sent email to the GM.mr mark woolley. Not a good response.from him. Not a good stay.cant recomend this hotel. I have 25 years experience in hospitality. I have been myself guest team member.then to bar manager.then to F&B manager.ran bars.restaurants.worked in housekeeping and other deparyments.to get experience.etc.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
I am so sorry that you did not have a good experience while staying with us for your holiday. We do appreciate you choosing our hotel and staying with us for all 7 days of your visit. I apologize the elevator was out of order during your visit. Our entire team wishes that the lightning strike the damaged the elevator did not happen. We all hoped our licensed professional contractor could have fixed it faster to recover from Mother Nature's Disaster. We are so sorry the caused any troubles for you or your family. I am also sorry that other guests disturbed your stay. Our staff is on property 24 hours a day but I apologize you did not get a chance to see them during the brief fire alarm. In the future, my recommendation would be if something is not meeting your expectations, please let us know right away. We want to make it right while we have a chance not a week later after you have checked out of our hotel.

"Very pleasant"

4
07/08/2018

Great location. Quiet even though located at major rotary. Clean. All good here but the friendly staff stand out. Manager (Ashley) was very pleasant. Desk staff was welcoming and helpful. Diner next door was a nice plus. Given the value, proximity and staff - we'll be back.

"Hotter than hades"

2
07/08/2018

We booked this hotel for a wedding party. When we arrived we checked and and went to bring out bags upstairs only to find the elevator was broken. We got into the room through sweltering hallways and discovered there was no place to hang a wedding gown. The room was dark and even with bringing in additional lamps from adjoining rooms - make up application and wedding prep was difficult. I have a bridesmaid who's son has severe asthma and they were put in a room with mold. There were however moved with no issue. The roundabout diner was incredible though. They were able to handle a group of 22 for breakfast and their bloody mary bar was so good!

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Congratulations on your wedding. We all hope you had a wonderful celebration. I apologize that recent electrical storms caused the elevator to not work during your visit. Our entire team wishes the lightning strike that affected the hotel did not happen. Please understand everyone wishes that Mother Nature did not play havoc with our facilities. I am sorry we did not have proper place to hang your wedding gown. I am sure it was lovely. We will look into providing each room with a spot to hang larger items in a convenient location. This situation actually has not come to our attention before but it certainly makes sense and we will see what we can do to adapt. We hope you will visit again to be able to explore our New England city. Have a wonderful marriage.

"Not the best, not the worst."

5
26/07/2018

Thefamily stayed here while exploring the NH and Maine seacoast. Not the most convenient location for attractions but good for launching out each day. It is a short driving distance to area shopping and sites. The hotel could use remodeling but overall was ok. I've been in worse and seem to think that New England hotels are all kind of worn down. Anyhow the staff were great and the Roundabout diner was real good. There is no continental breakfast by the way. The bed was a little hard and the bayhroom ceiling had water damage and was crumbling. Wallpaper around the window was peeling. The ac was tempermental too. It would sut down at night and we would wake up roasting. FYI it is tough to find hotels at reasonable rates in the seacoadt area during peak season. We list some money in the recycling bin in our room and the housekeeper found it and returned it to us with a note. Honesty is hard to come by these days.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for staying with us, writing a review on our property, and most importantly, being a Best Western Rewards Member! We appreciate your loyalty. Our staff works hard to give our guests a superior experience by ensuring that they are the #1 priority. Downtown Portsmouth is only a mile and a half away, or a 10 minute drive. Being right off the Portsmouth traffic circle, Route 1 is easy to access to get to the Kittery Outlets, as well as attractions such as Watercounty Water Park.

"A convenient was to stay in Portsmouth"

5
24/07/2018

Stayed minutes from downtown Portsmouth at this Best Western. Many of the rooms are under renovation so they are upgrading. We used points and go the first night free. They also upgraded us to a suite which was really nice. There is no lounge or food because there is a very popular diner on the property. Indoor and outdoor pool and hot tub. We used Uber to get downtown each night for only $6.50 each way. This was awesome!

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you very much for staying with us and taking the time to write of review. We appreciate you being a member of Best Western Rewards. Our entire team enjoys taking care of our guests. We are all so glad you enjoyed the newly remodeled suites with the extra living room, 2 flat screen televisions, kitchen with full size refrigerator and cooktop. A lot of our guest find our hotel to be a great value for the overnight rates as well as not having to pay for parking at the downtown hotels which can be $25 per night.

"Great value"

5
14/07/2018

Only 15 minutes walk from harbor and city center. You can go fancier and closer to harbor but save yourself some cash and spend it on a nice meal. Diner adjacent to hotel is excellent for breakfast lunch or simple dinner. Staff was tremendously helpful in where to go and how to get there.

"Disappointed "

2
11/07/2018

We stayed at this hotel over Memorial Day weekend. The room was just okay, the bathroom and especially the tub were dirty. There was broken furniture and a run down appearance. We planned on using the pool, but there weren't 4 chairs to sit on in the pool area. We also had issues with our bill. The only positive of staying here was the cute, wonderful restaurant attached to hotel.

"Good choice - Great location!"

4
10/07/2018

If you are looking for a solid place to stay, good amenities, great location, and a fantastic diner attached then you cannot go wrong with this location. The check-in process was simple/easy and the staff behind the desk were fantastic and funny to deal with. We were in room 381, which has a wonderful view. That is, if you like a view of the highway entrance (not complaining at all, just know you are not getting this hotel for the view!). Room was what you would expect from a mid-scale hotel. Very nicely appointed, very comfortable king size bed, and clean. The only negative that I can think of was the shower sounded like a pregnant goat yelling at her kids, but nothing that really distracts from the experience. Outdoor pool was nice (could use a little cleaning with the leaves and stuff from the trees), but overall was nice to cool off in! Hotel was quiet at night, good sleeping kind of quiet, and the check out process was nice and easy. I really don't think you would go wrong staying here as it is a great location with easy access to the highway and to downtown.

"great spot!"

5
09/07/2018

This hotel is very strategically located for the traveller going north or south, it's just off interstate 95. Very clean and helpful staff with knowledge of area, plus onsite diner with wonderful pies & excellent menu.

"Good choice"

4
08/07/2018

About 10 min from historic section. Free parking, comfortable beds, nice indoor & outdoor pools and a hot tub. I also noticed BBQs outside, you should ask if they are available for use. The outdoor pool had a nice privacy fence. The front desk has a nice Restaurant list they give out. Diner next door was good for breakfast but if you are on a hard budget, I might get some cereal and milk for the in-room fridge and try them for dinner. Summary: the next time my travels take me to Portsmouth I will likely stay here. Part 2: My son accidentally left his "Bunny" in the bedsheets causing all of us some anxiety. We called daily and just when we thought we were getting nothing but the runaround - Bunny was found! Thank you!

"Great location"

3
24/06/2018

Stayed here for two weeks. It's right off interstate 95, route 1 and 16, plus just four or five minutes from downtown. Very friendly staff at front desk, who are willing to help and offer their knowledge of the surrounding area even up to 100 miles away. We were very impressed with their willing to help and offer info on places we inquired about that were on our travel list. Free coffee in the lobby each morning. For breakfast you need to go elsewhere, even just right next door to the 1950's style restaurant. The rooms are just average. There are two swimming pools, one inside and the other outside. There also is a laundry room for those who wish to wash the clothing. the laundry room has two washers and two dryers, all worked well, but the small room does not offer any paper towels to wipe down or clean up after one's self or others, that should be improved or have the cleaning staff stop in there once a day, as that appear to not being done. If I was in the immediate area again, would I stay there again, the answer is yes!

"Wonderful Mattress"

5
08/06/2018

Arrived late on a Sunday night, greeted warmly by a personable front desk staff member who acknowledged my Best Western Rewards membership and directed me to my room. Room was clean and well appointed. I have been traveling a lot this Spring and that mattress was the most comfortable hotel mattress I have experienced. While I was not there long enough to use the amenities of the hotel, I would defiantly recommend this hotel for its location, Wi-Fi, pleasant staff and very clean and comfortable room.

"Great location for business or leisure"

5
22/05/2018

This is one of my favorite locations to stay when I come to Portsmouth. Great staff, rooms are clean and comfortable. Rooms are up to date, spacious, and some even have jacuzzi tubs, which is a nice perk for a tired business traveler.

"Hard to get to"

2
17/05/2018

We found our bathroom dirty and trash from previous people in the room. Waited to check in , staff not professional. Housekeepers never did get the bathroom clean. The traffic circle coming off the interstate was difficult. Thankfully GPS could get us in the back way, which was much easier. The diner next door was surprisingly good. Over all we got what we paid for.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are all so sorry our housekeeping didn't do their normal great job. I also apologize we were unable to check you into your room prior to our stated check-in time. Certainly, we would like to check everyone in as soon as they arrive at the hotel no matter what time it is but unfortunately business does not always allow us this luxury. Our best suggestion for guests arriving at the hotel coming from the south is to use Exit #6 instead of going through the traffic circle. After leaving Interstate 95 at the end of the ramp it is just to simple right turns and you can see our building from the exit. If you are coming from the north I would suggest exit #7 then it is just a couple of turns on residential streets to find our hotel. We hope you visit again to see the best job our housekeeping does on a regular basis.

"Nice and comfortable stay at Best Western Plus in Portsmouth"

5
09/04/2018

I had a very pleasant stay. Hotel was clean and close to Portsmouth downtown attractions, restaurants and Portsmouth High School. Staff was very helpful and friendly. The kids enjoyed swimming in the indoor pool and relaxing in the hot tub. There is and exercise room and I was able to run on the tread mill in the morning. There is complimentary coffee, tea and hot chocolate in the lobby. It is conveniently next to the Round About Diner where we were able to get breakfast in the morning.

"Quick and Quaint"

4
02/04/2018

Stayed for an overnight trip to University of New Hampshire. The room was clean and quaint. They have an adjourning restaurant that is like a 50s diner that served breakfast (it also served dinner). Did not stay on the circle side. They had us on the long walk towards the back across from the pool. It was quiet and one did not hear anyone playing in the pool. Check-in and out was quick and front desk staff was helpful with directions. It was easy to find as it was just off the Interstate and within 1/2 from the University. The hotel offered free WiFi as well as a gym. It was extremely to navigate to and from.

"Birthday trip"

3
22/03/2018

When looking for a motel, we were looking purposely for one with a hot tub. Being a 50th birthday trip, we both needed one. The only downfall was when going to hot tub there were very inconsiderate young adults there..

"Excellent stay"

5
18/03/2018

I was at Best Western for a Scrapbooking event. We had an awesome stay! Have fresh hot coffee available in the lobby was great, the public restrooms were very clean as well as the lobby and hallways. Our room was comfortable,quiet and clean

"Quaint, but a good value and a great restaurant."

4
04/03/2018

A bit dated, but everything in working order, good heat, wifi, gym, indoor pool. Affordable and convenient to downtown Portsmouth, Kittery, and Rt. 95.The building sits next to a great diner rated by Buzzfeed as "one of the top 20 diners to visit before you die." The food is very good. It has a lounge with a full bar in the back as well.

"Very Clean w NEW BEDS"

4
27/02/2018

Best Westerns have been getting better. This one is not fancy, but it's clean and -- importantly -- they just replaced all of the mattresses. Makes BIG difference. Stayed at another hotel and the beds were so mushy it was hard to sleep. The people here are nice too. We come every year for an event and always enjoy our stay. Having the AWESOME RoundAbout restaurant attached is a BIG plus too! The only reason this one is inexpensive is location; the hotel is comparable to many priced around $150 / night.

"Hotel circle stay"

5
08/02/2018

I had a very nice stay. I left suggestions for the fitness area but it did serve my needs. Front desk and house keeping were very nice and helpful. It was nice to have the round about restaurant right next door when the blizzard came. They were very good too.

"Comfortable and clean"

3
22/01/2018

Nothing fancy really but for an overnight stay, no problem. Bed didn't look comfortable but it was. Pillows small for a king sized bed but we'd brought our own so it was fine. Bathroom faucet could use an upgrade. Staff were friendly. Coffee was good. Overall it is good value. We missed the free breakfast but there is a diner next door. We ate a late lunch there and the food was good. I felt the prices were a bit high for a diner but as always portions are large so you do get your money's worth.

"Comfortable and convenient"

5
04/01/2018

A few wonderful days in Portsmouth made all the better by our incredible suite. Was bitter cold and the room was always nice and warm and we had an unbelievable view of the gorgeous full moon, made for a very romantic evening.

"Home-Away-From-Home"

4
01/01/2018

This hotel is comfortable, clean and friendly. When we are in the area visiting family in Kittery and York Beach, Maine, this is our home-away-from-home. Also close to Kittery Outlet malls. We always feel very comfortable staying here -- and the Round-About Cafe has good food and great staff.

"Great stay"

5
29/12/2017

Very friendly staff, clean rooms, restaurant and lounge off the hotel..close to down town. Very accommodating to needs. They also have a pool and hot tub..out door pool also! Fitness center, and some rooms have jacuzzi in the room!

"Great place to stay for a winter getaway"

5
18/12/2017

Clean modern hotel. Off season rates were very reasonable. Pleasant, efficient front desk staff. No complimentary breakfast was offered. Hotel is a few miles away from downtown Portsmouth - about 10 minutes, but on the other hand it's very convenient to major highways.

"Comfortable Room, Helpful Staff, and Great Location!"

5
13/12/2017

We stayed only one night at the Best Western Plus in Portsmouth, but wish that we could have stayed longer! Our room was spacious, clean, and with one of the most comfortable hotel beds we've ever slept in! This hotel does not have an in-house restaurant, but there is a restaurant right next door, and a discount coupon for dinner was given upon check-in. We didn't try the next-door spot, but chose instead to go downtown and try one of the local eateries. We look forward to booking a return visit.

"Great Hotel for Fun Scrapbook Events"

5
09/12/2017

We have stayed at this hotel over the years attending many 3 day Scrapbooking events. The staff & settings are always A+ making it a fun, enjoyable experience! The location is perfect and having the wonderuful delicious diner connected to the hotel is an added bonus!!

"Scrapbooking weekend"

5
05/12/2017

This is my third scrapbooking weekend at the Best Western. As always I had a wonderful time.. The scrapbooking room was set up for us to be able to sit with our friends. with plenty of lighting and space to walk around. The Round About Dinner, which is attached to the hotel has a wonderful selection of comfort food,

"Very Nice Place"

5
27/11/2017

The place was clean, check-in was quick and easy and even received a goodie bag with water and snacks. Gentleman at he front desk was very friendly and accommodating, wish I remembered his name. Attached restaurant made it convenient for our dinner and breakfast.

"Partners birthday"

1
22/11/2017

Pensioners paradise noisy inconsiderate O,A,P,S make nice peaceful weekend a night mare,couldn't sleep for noise,move out on Sunday, they wasn't to bothered we were going elsewhere,as the large groups of noisy residents were staying TIL the Monday and they couldn't move us

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are all terribly sorry that you did not have a good experience at our hotel. I apologize that other guests disturbed your stay. Our goal is definitely to have each and everyone of our guests enjoy their visit to Portsmouth. It is unfortunate we were unable to locate your room. Our team will always try to find solutions to assist our guests. We hope you will give us another chance in the near future. Please let us know when you make your reservation and we will upgrade your room to a suite at no additional charge.

"Great stay in the Portsmouth area! Friendly staff, good amenities with comfortable and affordable options"

5
16/11/2017

This Portsmouth Best western is clean and has the amenities I need for my local business travel. The Hotel staff are friendly, and always do a great job making sure to accommodate my needs when I am in town.

"Great Service, Super Clean Room"

5
13/11/2017

Shopping trip with my daughter. Visited the Kittery Outlets and the Fox Run Mall. Had a delicious dinner at the Roundabout Diner. The hotel is well maintained and everyone was really friendly. The room was spotless! One of the cleanest I have ever stayed in. Thank you for a wonderful stay!

"Nice staff!"

5
12/11/2017

Found the hotel staff to be very nice. Enjoyed Jacob at the Front Desk very much. Strange that breakfast isn't included but the diner style restaurant there is really good. My room was clean and comfortable. Thanks for making my visit to Portsmouth a good one.

"great stay"

5
06/11/2017

Came in on Halloween night with no reservations and were treated like royalty. Were upgraded to a suite on the 5th floor which was awesome. Pool sure hit the spot after a long day of driving. Nice diner attached to hotel.

"Family Trip"

4
16/10/2017

A fairly clean and comfortable place to stay (needs some updating). Restaurant next door services good food, portions are large (great for sharing if you have a small appetite). We had a 2 bedroom suite and it was very spacious (great for relaxing after a full day of sightseeing). Good location for day trips to lower coast of Maine and New Hampshire.

"Weekend stay"

5
15/10/2017

Room was clean and staff was very helpful. All questions were answered and any special or extra needs were taken care of quickly. Plenty of things to do close by. Access to highway and surrounding areas are very easy.

"Getaway!"

4
14/10/2017

Great stay! Just don't forget anything:( The suite was spacious and functional! Perfect for a girls getaway. Everything in downtown Portsmouth was just an Uber away. We will definitely stay here again. On the down side; you can't even check in 30 minutes early without paying an extra $30.

"Very nice"

4
13/10/2017

The room had a recliner, a desk & chair, two night stands, a refrigerator & microwave. The only negative was the shower in the Jacuzzi tub. The front of the tub was higher and wider so it was difficult to get in and out of. There was nothing to hang on to because the only grab bar was at the back of the tub - 4 foot from the front of the tub. This was very difficult for my husband. I wish they would have asked us if we wanted a Jacuzzi tub. There was an attached restaurant and, in spite of the 50's diner look and small, the food was good. We had dinner and breakfast there. Be warned, it was cold in there.

"Comfort and convenient"

5
13/10/2017

We needed a place to stay on our way to Boston from northern Maine. The hotel was conveniently located right off the highway. It was very close to several area attractions. Our room was clean and comfortable. There is an indoor pool and spa available.

"Very average hotel that is a bit pricey."

3
11/10/2017

Its an average room with a small pool. Reasonably clean and comfortable, but dated furnishings carpet, and plumbing fixtures. Resturant is adjacent, but no food of any kind in the hotel...not even a concession machine in the building...coffee is all that is available in the mornings...and it was empty most of the time. Very very average or below for the price.

"Nice place"

4
09/10/2017

Only stayed one night on our way back home but it was a nice place. We got there late in the evening, check in was smooth and the gentleman at the desk was very nice. Room was very clean and we got a good night's sleep. Hotel is conveniently located, it's a short drive to downtown.

"Good Value and Service"

4
09/10/2017

The room was clean and the staff were friendly and accommodating. The hotel is in a good location for our weekend getaway. Check in and check out were very easy, and the online check in e-mail was helpful. Will stay here again on our next trip to Portsmouth.

"Average but good location"

3
08/10/2017

Despite using the hotel app to find the site, it was difficult to enter the property. This was due to going around a round-about and needing to make a very quick turn. It would have been helpful to have that pointed out. Average. Not what I have experienced in other Best Westerns.

"My road trip to Some of the New England Coast"

5
08/10/2017

I visit New England usually about once a year if not more frequently. In the past couple of years I have stayed at the Best Western in Portsmouth. The price is right, especially when compared to the tourist prices along the coastal area. The motel is very well ran: clean rooms and good service. The restaurant next door has good food, though it is a little higher than a typical non-tourist restaurant, but not as high as many of the restaurant in the area.

"Mediocre Hotel"

3
02/10/2017

Hotel is fine, nothing wrong with it, just not great. Poor sound proofing so you can hear everything in other rooms and hallway. Many rooms also have a step down into the hallway that seems a bit dangerous. Rooms are basic and clean, gym and pool looked nice, but didn't use it. Staff were helpful and friendly. No major issues, just seemed a bit under the quality I would expect for the price.

"Fall getaway"

4
01/10/2017

Planned a vacation away to Maine with Husband. We decided we wanted to cut our drive time so we left after work and planned to stay in Portsmouth overnight. I booked wrong date. Attendant was great and found us a room and helped my mistake and stress disappear. Room was comfy. Restaurant was fun. Will stay again.

"fine overnight...easy on/off I95"

3
27/09/2017

This worked well for us. We were on a road trip so was a convenient location off of I95. Room was your normal BW...comfortable, king bed, amenities, etc. No breakfast included but restaurant right next door. A short 5-10 minute ride to downtown. Many great dining/drink options down on the waterfront of Bow and Ceres Sts. We found it a bit tricky to locate the hotel when returning from downtown but not a problem. Portsmouth's restoration is great to see...some beautiful historic areas. For those who might be interested, the NH Liquor Store is located nearby the hotel.

"Great weekend"

5
26/09/2017

Visited UNH in Durham, NH for Homecoming/Parents Weekend and the BW in Portsmouth, NH was a great pick. Friendly and supportive staff, clean and roomy accommodations. Service at the front lobby was excellent.

"Broken bathroom vent. Lost clothes, GM silent."

2
25/09/2017

Bathroom vent didn't suck the steam, after a week there was a musty smell. Housekeeping took my dirty clothes that were in a pillow case. I told the front desk multiple times, no resolution... GM has a business card with the front desk # as his contact. Didn't respond to my email. The only reason I'd recommend this hotel is because of the rewards program.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate you staying with us for your work in the area. I am sorry you had any difficulties with the bathroom vent. Our maintenance associates will address that right away. Unfortunately, our laundry department looked very thoroughly for your lost clothing but they were unable to find anything. The lack of description of the missing clothing certainly did help the process of the search. However, the laundry facilities would notice any guest clothing that accidentally joined our linens. Thank you for being a member of the lucrative rewards program at Best Western. We look forward to seeing you again.

"Super!"

5
20/09/2017

Had the best stay at the BW in Portsmouth. Can't think of a single thing to complain about. Now THAT's amazing! The staff, the cleanliness of the entire hotel, the fitness room, the coffee, the spacious rooms all made my stay the very best.

"Great Place to stay"

4
18/09/2017

We went to Portsmouth to visit my daughter. It was a great place to stay. Centrally located, clean, has a restraint and bar lounge. The staff we very friendly, they greeted us every time we were seen. I would definitely stay there again and tell anyone to stay also

"Don't Miss Portsmouth, NH"

5
17/09/2017

The Best Western in Portsmouth was very nice. Clean rooms, great staff. The city center is not far away and offers unique shopping and dining experiences. Plenty of history to explore as well. I recommend this hotel and Portsmouth!

"Where do I hang my clothes?"

2
14/09/2017

Shared a two bedroom suite with another couple. Their room had a closet but we didn't have a closet or an armoire. No place to hang clothes. House staff left towels but didn't make beds or clean the room.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate your insight and opinions. Thank you for staying with us in the largest suite in the hotel. This suite has 3 separate rooms, 2 individual bedrooms with a kitchen-living room in between them. One bedroom has a King Bed and the other one has 2 queen beds sleeping up to 6 adults. Each bedroom has it's own private bathroom and vanity sink area outside of the shower and toilet room. A lot of our guests that are comfortable enough to share a hotel room with this much space have shared the closet space for their short visits to the area. We definitely listen to our guests and we will consider making changes in the second bedroom if any other guests share this concern. I apologize our housekeepers did not make your bed during your 2 night visit. They certainly should have done so. We hope you will return to stay with us again.

"OK stay but don't expect an early check in"

2
14/09/2017

Stayed at this hotel with a wedding group. Wedding was at 3 pm in the afternoon - asked for an early check in to change and get ready to attend the wedding. No way would they grant us an early check in even though I requested it 6 weeks in advance when I made the reservation.. They could care less.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate you staying with us and hope the wedding was wonderful. The New Hampshire Seacoast is a fantastic place to visit for vacation or hold a wedding. Numerous couples will say their vows in the area during the warmer weather on Saturday afternoons. Unfortunately, we cannot accommodate every request for an early check-in on a Saturday in the busier times of the year. Our team of associates will always do their best to assist our guests with their special needs whenever possible. A lot of guests have found it to be extremely enjoyable to travel on Friday, explore beautiful downtown Portsmouth on Friday evening and Saturday morning then attend the celebration. We wish both you and the newly married couple the best.

"Clean Hotel - Friendly staff"

4
12/09/2017

Close proximity to downtown. The room was clean and I would stay here again if I come back to this area. Annie in Housekeeping was helpful with directions and local restaurants - LOVE her Scottish accent! You may find it hard to catch her though....she's a fast one! :) The staff was very friendly and helpful! Good choice!

"Enjoyed family weekend together in suite"

4
11/09/2017

We wanted a place to gather our family visiting the area's Seafood Festival and Oquinquit Theater. My daughter found a very nice suite of rooms at the Best Western. We had two bedrooms and a common area which were very clean and comfortable. The hotel is a bit dark and dated, but we enjoyed our stay. It was a good meeting spot for us. The staff was quite pleasant and a nice weekend was had by all.

"Awesome!"

5
11/09/2017

Great place to stay! Front desk staff (Especially Tammy) very, very friendly and accommodating!! Rooms clean & quiet even received an upgrade to a suite!! Great experience will definitely go back and recommend to anyone!

"Perfect for family travel"

5
07/09/2017

We stayed at the Best Western over Labor Day weekend. We chose this spot becasue it was within 15 minutes of Rye Beach (whereteh surf is amazing) and very close to great restaurants in downtown Portsmouth. Traveling with 2 kids (14,11) a typical hotel room os too small. The 2 BR suite gave us so much room- 3 beds , 2 bathrooms, and a kitchen. It was much closer to small apartment with hotel amenities. The kids also loved the indoor pool and hot tub. The adjacent restaurant is also a fantastic diner with an eclectic menu and full bar.

"Awesome"

5
04/09/2017

It was a great stay! We had no problems. Nice free cookies at check in and tasty coffee in the lounge. I liked the bedsheets and the bed was comfortable as well. We didnt use any of the amenities so can't comment on those.

"Portsmouth NH Best Western in Eastern US"

4
30/08/2017

This hotel is located right off the Portsmouth NH traffic circle. The traffic circle gets popular in the afternoon - put on your turn signal and merge! Room was very clean & quiet. Close to downtown historic Portsmouth and just a bridge away from Kittery Maine. Front desk gives a discount coupon to the adjacent diner.

"Not good"

1
25/08/2017

It's Unclean and not secure. I would not stay here again. It smells -the doors are unlocked so anyone could come and go as they please. Dead spider in the bathroom. It was not all that cheap neither. I wish I would have gone somewhere else.

"Clean and convenient but dated"

3
23/08/2017

We stayed one night here on our way up to Maine. The room was spacious and clean - though very dated. We did not use the pools, but did see them both and they are smaller than they appear on the website. If I am back in the area, I would probably find somewhere else to stay.

"Nice accomodatioons"

5
21/08/2017

Stayed at the Best Western Plus at Portsmouth Circle. Very nice. Clean, friendly staff, comfy beds. Not your typical rock hard pillow. Easy access to the highway and downtown Portsmouth. No sales tax in NH and easy access to Maine. Would recommend a stay here if your in the area.

"Good Value"

4
18/08/2017

stayed here 3 nites. Centrally located to Kittery, Portsmouth, Kennybunkport and other places close by. Hotel very clean and staff friendly. Diner next door was very good. Would definitely stay here again.

"Pretty Good"

4
17/08/2017

Checked into the Best Western Plus Portsmouth mid August for 4 nights. The hotel was neat and clean. The roundabout was right next door, which was great for all 3 meals. We traveled with our 2 kids, we were able to have a crib sent up to the room. The room came with a mini fridge and a microwave which was extremely helpful with the youngsters. Would recommend to anyone with kids for sure.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We truly appreciate you staying with us for your 4 night visit to Portsmouth. However, we do feel the need to clarify your phrasing that the mini fridge and microwave were not where the kids slept. It is good to hear the fridge and microwave we nice accessories for your family to utilize as equipment to provide food for the whole family. Our team of associates appreciates your kind words especially the shout out to the housekeepers for keeping the rooms neat and clean for all of our guests. Hopefully, we will see you again soon.

"Great for an overnight stay."

4
17/08/2017

I've been to Portsmouth a number of times and have mostly stayed in hotels that are right in the market area. Due to a last minute decision to go to a concert at Prescott Park, it was hard to find a room within the center of town. Thus, The Best Western. We arrived late in the evening around 10:30, and there was not a parking spot to be found. There were many for the 'diner restaurant' next to it but hotel guests are not allowed to park in those stalls. Checking in was very fast. We had two cars and were told that we had to park in their parking lot extension that was on its own behind the side of the hotel. There were no other cars except for ours which we parked under the lamp post. It just didn't appear to be safe. I decided that they must have cameras or security that makes the rounds outside during the evening hours. None-the-less, our cars were perfectly fine in the morning. The room was very clean and comfortable. I'm the kind that wipes down everything before I settle in with antibacterial wipes; so cleanliness is a big plus for me. The easy chair seemed to be somewhat worn with the material wrinkled from use on the seat and back cushions. The bathroom was very clean with a good amount of towels, soap, shampoo, etc. A very small coffee (Keurig type) was available in the bathroom. The refrigerator was a bit larger than the ones you would normally find in hotels. We were able to put the items from our cooler inside which was great! The mattress was super comfortable with pillows that would give anyone a choice depending on likes/kinds. I had a great night's sleep! The air conditioner was loud compared to other hotels/rooms I've stayed in. It did its job though and kept the place cool. We had a AAA rate and it was close to $160 before tax, etc. So, not the least expensive but definitely a good rate considering it's on season at the moment and many hotels ask for a lot more. Overall, I was pleasantly surprised. Given its close proximity to the market area of Portsmouth you'd still save money even after paying for an all day garage in town by staying here. I'll definitely stay here again.

"holiday"

5
17/08/2017

was a great hotel .well located only stayed one night but would stay there again.short walk to town only wish they had the free breakfast but there is a restaurant attached .easy access to the freeway.

"Good hotel and very helpful staff"

5
16/08/2017

I stayed here after being in Boston and befor driving north along NH-16. I found the room and bed comfortable at this hotel and the wifi fast enough The attached restaurant, where hotel guests get a 10% reduction, had a range of options, including tasty specials that go beyond the usual diner fare. On leaving the hotel a member of the housekeeping staff, a young lady with an Eastern European accent, went out of her way to chase after me as I had forgotten something, Her helpful attitude reflects well on her and the hotel.

"Nice clean affordable hotel."

4
14/08/2017

We stayed here on our way to Canada. They had a nice private pool and Jacuzzi that was open late. The room was clean and the bed was comfortable. There was not a free breakfast but there was a restaurant next door with delicious food!

"location"

4
10/08/2017

not far from downtown Portsmouth, parked in metered lot, walked through the town, historic homes, brick sidewalks, harbor-views, visited USS Albacore, Fort Constitution and Light House, 1950s diner next to BW.

"Always a pleasure to stay here!"

5
08/08/2017

The staff is always helpful and welcoming, and a lot of fun. The room was clean and well appointed. Enjoyed the pool and the fitness center. It's great to be able to count on a consistently wonderful experience

"Above and Beyond"

5
08/08/2017

I have Parkinson's Disease. I had an episode and could not attend the funeral of my brother, which was why we were there. The night manager let me stay in the room until 2pm when the service was over and I could catch my ride home. Very nice

"nice place"

5
07/08/2017

very nice hotel that is centrally located near interstate and downtown Portsmouth. I would highly recommend this hotel to friends and family. Conveinent location and friendly helpful staff. I will stay here again when Im in the area.

"Overnighter in Portsmouth, New Hampshire"

5
03/08/2017

Great front desk service at check-in. Suite was very clean, beds were comfortable and decent personal amenities. The food and service at the diner next to the hotel was wonderful. Food was delicious and well-priced. Service was quick and efficient.

"Always a great experience"

5
01/08/2017

We stay in Portsmouth at least once a year and consider the Best Western our home away from home while we are there. The rooms are always clean, the staff is friendly, and we get a great value for our money.

"Tired Travelers"

5
31/07/2017

The best Western Plus in Portsmouth, Maine was clean, comfortable, and relaxing after fighting the traffic through Boston. The staff went out of their way to accommodate us. They even had nice fresh cookies and coffee at check-in. "Wow" how nice is that!!!

"Clean hotel at a good price."

4
30/07/2017

We enjoyed our stay. The decor was a bit outdated but the rooms and hotel were very clean. Good location, 5 min from downtown Portsmouth and 5 min from Rye beaches. It was one the best priced hotels we found.

"Wonderfully delicious!!!"

5
30/07/2017

My stay was just wonderful. The staff at the front desk is caring, helpful and wonderfully accomodating. I will most definitely refer all my friends to stay at this hotel. My favorite part of the stay was the amazing singer at the front desk!!!

"Nice two bedroom family suite"

4
27/07/2017

The two bedroom family suite was very nice, with a comfortable king bed with attached bath on one side of the living room/kitchen and a large room with two queen beds with an attached bath on the other side. Our family enjoyed our stay.

"Not the "Best" Western"

2
26/07/2017

We booked the night before while on the road and were pleased to get a room for under $200. However the hotel has seen better days. The pros - easily located off highway and at the time was a relatively cheap option. The front desk staff were pleasant and they offer complimentary bottles of water and a small bag of pretzels, The cons - the rooms were not very clean. My slippers were sticking to the bathroom floor (how gross). The mattresses were worn and sunken. Exercise room closed at 10 pm. I'd stay elsewhere if I had a choice.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
I am so sorry you did not have an enjoyable visit at our hotel. We appreciate your insights and opinions. I apologize the bathroom floor didn't feel as clean as it should have been for your visit. Your comments about the Fitness Room were confusing to us. Yes, it does close at 10 p.m. Our facility is designed around providing our guests a good night's sleep. We would be willing to close it earlier if that is your concern but if something is not meeting your expectations, please let us know. We want to make it right.

"Average"

3
24/07/2017

Average hotel room, not worth 225 with tax though. Sort of strange how they won't let you pay the night before, that you pay at check out. Overall okay but still wouldn't want to pay as much as I did for what we got out of it

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate your insight and opinions. We are sorry you did not feel our hotel was the right value for you. There are a lot of hotels in the Portsmouth area so I highly recommend comparing prices before making a selection. However, it is difficult to compare our value to hotels located more than 30 minutes away. Our policy is slightly different than you stated actually. Payment is accepted prior to staying but only in the form of a credit card. If you wish to pay cash, we require a credit card originally than we can release the funds upon check out thus accepting the cash. This practice is common midscale to upper midscale hotels. We wish you the best in your travels.

"Very Friendly"

5
24/07/2017

All the staff members were very friendly and welcoming throughout my stay! Constant smiles and welcoming remarks when entering and leaving the building. The hotel was also very clean. The exercise room was kind of wet when I went to use it, because it is located by the pool. Other than that I really enjoyed my stay and the great access to the Round-about-Diner!

Mark W, Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for your kind words about our team of associates. All of us enjoy welcoming guests to our beautiful New England seacoast area. Our housekeeping team is especially grateful for compliment about the hotel being very clean. They all work very hard to keep the hotel clean for our guests. I apologize the fitness was wet. Our team should have try to dry it off if a guest uses the pool then tries to go straight to exercising. We hope you will return real soon.

"Enjoyable Visit"

5
16/07/2017

Comfortable stay at lodging that's convenient to Portsmouth area attractions. Very friendly and helpful hotel staff. Hotel internet worked well. Hotel was very clean and facilities were well maintained.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are so glad you enjoyed your visit to the beautiful Portsmouth area. Our team of associates are grateful for your kind words and thoughts. The housekeeping team is especially pleased you took the time to mention the hotel was very clean and well maintained. Please come back again real soon to visit with us again.

"Never again..."

1
16/07/2017

Very dirty, mold on the bathroom ceiling, bad odors...not even worthy of a rating- will never even consider you ever again...run fast. The price went down forty dollars overnight and would not even consider a small consideration.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are so sad you did not enjoy your stay with us. I apologize that you were unhappy with your rate. Unfortunately, your reservation was booked through a third party travel website so we have no control nor any method of correction for you in regards to pricing. It is a shame there is no review website for third party agencies such as Expedia, Priceline or Orbitz so you can express your displeasure with the appropriate company. Please feel free to call us directly in the future or if you have any questions regarding this stay. If something is not meeting your expectations please let us know. We want to make it right.

"Average Hotel"

3
11/07/2017

This hotel was just average--and the furniture was outdated. We stayed in a suite with a kitchen, which was nice amenity to have. The hotel was clean despite the outdated furniture. The showers were good with great water pressure. However, in a suite with two bedrooms and two bathrooms and sleeping accomodations for 6 people, they had put only two shampoo and conditioner bottles. If you're a best western member, you get complimentary snacks and water bottles on arrival. However, that wonderful suprise was dampered by the subsequent rudeness of two front desk staff when I used garbage can by the complimentary coffee area to dispose of coffee I no longer wanted--which is odd given that there was no other place to throw out unwanted coffee. Seems like they should put out a pail for liquids by the coffee area if they don't want guests to use the garbage can to dispose of liquids or at least put up a sign.

"Find any other hotel"

1
09/07/2017

Very outdated, dirty hotel. Staff was slow and unhelpful. Interior need major renovations. Slow erratic internet and cable. Mildewy smells. Strange room layouts. Back door never locked. Room keys didn't work.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are all sadden to hear we did not meet your expectations during your stay. Thank you for your insights. I am sorry you felt our hotel was outdated. We hope you will visit with us again and give us another chance. If something is not meeting your expectations please let us know. We want to make it right.

"My review"

4
09/07/2017

Great location, excellent staff and front desk check in was smooth, very accomodating. The restaurant / Diner next door was open late , great food and service... it was good to have this close by after a long day of driving..some minor items with one of the AC units in Room but was handled. I would def stay here again...

"Next to Highway"

3
04/07/2017

OK, the hotel was decent for the price of the room. We booked and received a two queen bed suite with a kitchen. So, for a family of 5 it was great. The room is a mix of modern updates and still stuck in the 70's motel. The coffee table and the counters were all marble. But the wallpaper looked original and started to peel, was faded, and stained in places. There were stains in the ceiling from water issues. Overall the room was clean, close to the highway, and close enough to Portsmouth if you do not mind a 15 minute drive in. We did not use the pool. It was not really clear to us how to get to either one so we passed plus we were there to visit the city. We had an issue with the AC unit in the bedroom of our suite. The maintenance man was responsive and helpful. I feel like the issue should have been caught by the staff prior to our arrival since the outside temp was in the high 80's/low 90's. The beds were comfortable.

"Portsmouth visitors"

4
01/07/2017

Room was sufficiently clean, plumbing needed just a quick fix, household staff wonderful, as was desk staff. Diner right next door was the crowning touch...great food, great prices, very friendly and accommodating staff there as well. Overall, a great experience in spite of minor shortfalls in the room.

"Great Place"

5
30/06/2017

Very nice hotel, few minutes ride from downtown Portsmouth. Large size and well maintained rooms with excellent beds. Coffee facilities both in room and in the lobby (free). Easy and convenient parking. Efficient, charming snd helpful lady front desk.

"Great location"

4
28/06/2017

We spent three days in Maine and this was a stop before going to Boston. Not wanting to pay the high prices in Boston this hotel is located just off the highway and an easy drive to many historical sites and activities! The hotel has an exceptional staff, nicely decorated, comfortable rooms, and a map to get to many activities and restaurants! We ate at Surf for dinner! Highly recommended! We will stay here again.

"Our time in Portsmouth"

4
28/06/2017

A good greeting on arrival and staff very friendly. A nice room on the top floor. Not overly impressed with the breakfast offered at the adjoining restaurant - you don't get much of a choice and think they could easily throw in the juice as well. Staff at the hotel were particularly helpful in telling us where to eat etc downtown. Jacob was excellent.

"Great Place"

5
27/06/2017

This is a great place to stay for business or vacation. Great staff good food near by and a nice workout facility. Rooms were clean comfortable and well priced. I will be staying here again next time I'm in town.

"In need of a renovation"

2
26/06/2017

Decor was dated, mattress and pillows were worn out, bathroom wallpaper was falling off, there was a hole in the bathroom wall due to a water leak, and the room was damp. However, the room was clean. Parking was terrible.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for insight and opinions. I am terribly sorry you did not enjoy your experience at our hotel. Our associates try very hard to maintain our building and we will address the issues you brought to our attention. We are grateful you mention that you found the room to be clean. Our housekeeping team works hard everyday so our guests can enjoy a clean and comfortable room like you did. I apologize you found the parking to be difficult. Our hotel offers more than 2 spaces per room and we even purchased additional land to make sure we had enough parking spaces for everyone.

"wrong check in date"

5
23/06/2017

I made an error on my check in date. I was able to have it changed without difficulty. the front desk staff was very kind and helpful. In the future when travelling I will be staying at a Best Western is for me. it was a great pleasant experience,

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate you staying with us and taking the time to let everyone know about the excellent service you received at our hotel. Everyone makes mistakes, it happens to the best of us. Our Front Desk will always do everything we can to assist our guests whenever possible. Thank you for mentioning that they were very kind and helpful. All of our associates enjoy welcoming guests to our beautiful New Hampshire seacoast. We look forward to your next visit. Hopefully you can enjoy many more of the 2,000 Best Westerns in North America.

"No breakfast. Trash outside hotel. Property needs attention like weeding tree pruning. Cleaning of windows and entrance"

1
22/06/2017

This is not a Best Western Plus type property. Stayed at many B W Plus properties. Bathroom ceiling had mold cracked and brown stains. Same trash by entrance door for two days. Littered with cigarette butts around door. No breakfast. Need to eat next door.

"Smelly"

2
21/06/2017

The main lobby had an unpleasant smell and our outside room did too. As soon as I turned on the water to shower, it began accumulating in the tub snd I stood in water during the entire shower. Had to get out to wash my feet as I don't consider them clean in standing drain water. To make it worse, I saw two used washcoths hanging over the shower rod (while in the shower) that weren't ours. Two outlets were hanging loose on the wall. My feet were sticking to the floor in front of the sink. They were when I switched shoes too so it was the floor. The location has little to offer by foot, so you have to drive to enjoy what's available. You can tell some renovations have been made, but surely you can do better in this beautiful New England town.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are so sorry you had unpleasant experience with an unknown odor. I apologize the water did not drain as fast as it should have and there were concerns regarding the bathroom floor. We certainly appreciate your insights and opinions. If something is not meeting your expectations, please let us know we want to make it right. Our housekeeping team works hard to make sure each and every guest has a clean and comfortable. There definitely a lot of great hotels in our beautiful New England town. In fact there are some outstanding hotels that charge between $80 to $240 more a night. We hope you will give us another chance to win you back as a guest.

"A good night's sleep"

5
15/06/2017

We always stay here when visiting Hampton Beach. The hotel is well kept, staff is friendly, beds are clean and comfy. I always get a good night's sleep here. I can't say that about many of the "beach" motels. Has indoor pool ...nice if the weather does not cooperate.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for staying with us and taking the time to write a review. We appreciate your insights and opinion. We are glad to be a part of your family tradition of visiting Hampton Beach. There are a lot of great activities nearby but Sand Sculpture week in June is truly beautiful to watch. We are all amazed what they can make out of sand. Our indoor pool is always available but we also open the outdoor during this time of year as well. It is always good to have a back-up plan to deal with the fickle New England weather. Hope you have a great summer. We all look forward to welcoming you back again next year.

"North East Stay"

5
10/06/2017

Stayed a few times before and the experience was always good. The hotel has a diner and is located right of the main thoroughfare making it easy to get to where you need to go. The facility is maintained well an the staff is always friendly. I would recommend others to stay here.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate you taking the time to write your review of our hotel. Thank you for the recommendation to others to stay with us. Our team of associates are grateful for the accolades. The maintenance staff rarely gets mentions so they especially appreciate the comment of the facility being maintained well. We do truly enjoy welcoming guests to the New Hampshire Seacoast but when someone returns for a second visit we are especially warmed by seeing the friendly faces return to stay with us again and again. Hopefully, you journeys will bring you back to the North East soon.

"best Best Western"

5
09/06/2017

This Best Western was the most comfortable hotel I have ever stayed in. The room was spacious, clean and the beds were very comfortable. The location was perfect located just off Rt 95, but very quiet.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you so much for your wonderful review and comments. Our team is very appreciative for all of your kind words. We do try very hard to make sure each and every guest has a clean and comfortable room to rest while visiting our beautiful New England town. Since we are a little older our rooms were designed in a time when spacious rooms were more common. A lot of guests agree that our location near Interstate 95 is a big benefit for them. We hope you will come back very soon to see us again.

"Anniversary trip "

3
08/06/2017

Okay hotel. Staff were very nice, but rooms were out dated and dark. Walls were somewhat thin and you could hear those around you. Bathrooms lack ventilation, very hot. Bed was ok with small pillows. Expected a bit more with what we paid.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Happy Anniversary! We appreciate your choosing to celebrate your special date at our hotel. I apologize that we were not able to exceed your expectations. If something is not meeting your expectations please let us know. We want to make it right. I am glad you enjoyed the hospitality of our staff. Our entire team enjoys welcoming guest to the New Hampshire Seacoast. Thank you for sharing your insight and opinions. We hope you will visit again to celebrate many more happy anniversaries.

"Great Staff"

4
30/05/2017

Large rooms with refrigerator and microwave. We were fortunate to get a handicap room so the bathroom was extra large. Debbie at the front desk was extremely nice and very friendly. There is a coffee station in the lobby which enables you to get coffee day or night. It's great. Would return.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for taking the time to write a review of our hotel. On behalf of Debbie and the rest of the team we truly appreciate you staying with us. Debbie is extremely nice and very friendly as well as a wealth of knowledge about the area. She has lived in Portsmouth for a long enough time to know every good restaurant, every great restaurant and every wonderful experience in our quaint New England town. We all hope you will return soon.

"Best staff ever"

5
15/05/2017

The hotel, especially the upstairs rooms, are nice and the restaurant next door is very good, making for an easy stop along the highway in Portsmouth. Unfortunately, while I was there my husband had to be hospitalized (at the nearby regional hospital), so I stayed more days than previously planned. The manager and staff couldn't have been kinder or more helpful. This really made a difficult situation more bearable. I am so grateful to the people who work there for going out of their way, so I definitely recommend the Best Western in Portsmouth.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you so very much for your praise and accolades. Our entire team is very glad we were able to assist you during your difficult situation. We all hope your husband is doing better. A lot of our guests and locals enjoy the fantastic food at the Roundabout Diner and Lounge. Actually, our associates eat there all the time too. The food and the service are terrific. Hopefully, you will be able to return soon, in good health, able to enjoy the beautiful New Hampshire Seacoast.

"Stop Over"

5
15/05/2017

Have used this Hotel for many years on my way to Boston. Very nice and comfortable. Micro and frig. a real plus. Will continue to use this Hotel. Close to stores, gas and anything you might need. Very pleasant staff. Parking when Restaurant is open can be hard to find sometimes.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate you staying with us year after year. It is always a pleasure to see familiar friendly faces. A lot of our guests appreciate the proximity to great shopping, not only the everyday stores you find in the nearby malls, but also the outlets in Kittery Maine that save travelers tons of money. Our team appreciates your compliment about them being very pleasant. We all enjoy welcoming guests to our beautiful New England region. Hopefully, we will see you again soon. Safe travels.

"Quick weekend away."

5
09/05/2017

Very nice property. Nice indoor pool and hot tub. Easy to find off Rt 95. Close to downtown which has wonderful shopping and restaurants and easy to walk around. Restaurant and lounge adjacent to hotel was also nice. Even though the hotel was sold out it didn't seem crowded.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for staying with us and taking the time to write such a nice review. We are so glad you were able to enjoy a nice quick weekend getaway. A lot of our guests agree with your thoughts about us presenting a great value to stay near downtown Portsmouth but not directly in it so they can save the extra expenses of the downtown lodging. The Roundabout Diner and Lounge is fantastic for both their food and service. We hope you will find time for another visit soon.

"Spring Fling"

5
23/04/2017

I always stay at this location when in New Hampshire. It's near everything. The diner attached has excellent food for breakfast, lunch and dinner. The bed are the most comfortable you will experience.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We truly appreciate you and guests that stay with us repeatedly. It is an extremely high compliment that you return to enjoy our hotel. Thank you for taking the time to write such a nice review of our hotel. We agree the Roundabout Diner is excellent. Our staff eats there all the time because the food is so good especially the desserts. I am glad you find our beds to be so comfortable. We look forward to your next visit.

"No Suites At all?"

4
10/04/2017

I always enjoy this hotel the facilities and our conference and I understand the advantage to renting rooms to large contract for income but I also believe the Hotel should reserve some suites to be open for customers other than those commitments. Was very happy overall but needed the Suite option for my experience to be complete. As always the staff was excellent

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
Thank you for staying with us for your meeting. We always enjoy hosting your group. Everyone of us appreciates your compliment to our staff as being excellent. Non profit groups that devote their time and energy to helping others in life are absolutely wonderful. We are all grateful for all of the hard work you do. I apologize that we were unable to have suite for you for your annual visit to our hotel. Maybe next year business will not be as good for us and we will have something available for you. Bottom line we are glad you were very happy overall. Have a great year we look forward to seeing you next spring.

"Nice hotel (no breakfast) with a wonderful diner next door"

4
09/04/2017

Though an older hotel, the rooms were nice with a very comfortable bed. Staff were friendly and helpful. We enjoyed the Round About Diner next door and had breakfast there each day. Convenient location for Portsmouth

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are so pleased you enjoyed your experience with our hotel for your visit to Portsmouth. Thank you for taking the time to write about our friendly, helpful staff and the comfortable beds. All of us here truly enjoy welcoming guests to the New Hampshire Seacoast. Our area gets some of the best travelers that enjoy shopping, dining, and sightseeing. The historic quaint working port of Portsmouth, New Hampshire has a fantastic downtown area with great stores and restaurants like the Roundabout Diner. One of the many benefits of our hotel is we offer a great value by being $20-$50 less than the hotel that include a complimentary breakfast with an overnight stay.

"Great place"

4
02/04/2017

We rented a 2 bedroom suite for a couple of nights. the rooms were spacious and clean. One bedroom had a king size bed, a jacuzzi for two as well. the second bedroom had a king size plus a double bed. and their bathroom had the oversize jacuzzi too. the kitchen was fine for us but there were hardly any cooking utensils or pans. In fact there wasn't even a pan to boil water or a tea kettle. Maybe that doesn't seem like a big deal but then why is there a kitchen with hardly anything to use for cooking. For us it was fine because we weren't planning on cooking.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We are so glad you enjoyed your stay with us and found your 2 bedroom suite to be clean and spacious. Our housekeeping team works hard everyday to make sure all of our guests can enjoy the same experience. I do apologize you didn't find the kitchen to be fully stocked. Our Front Desk associates have access to a large variety of cooking implements for our guests. We have found it is better to make those types of items available upon request by guests as opposed to fully stocking each and every one of the suites on a everyday basis. Please let us know if something is not meeting your expectations. We want to make it right.

"Heyday in the 1970s and poorly patched along the way to 2017"

2
26/03/2017

Best Western sought my review through a lengthy survey of my recent stay and this is what I provided: A friend and I arrived March 2nd for scrapbook convention held there until March 5th (3 night stay). We were put in Room 107 which was about 1/4 mile away from conference room. Toilet handle had to be held down to flush (very slowly), shower water spout was incredibly low (my friend is 5'9" and had to bend) shower tub was absolutely disgusting - blistering and very obvious patching on the bottom AND it backed up with water while taking a shower past ankles, and the last straw was stepping on a BLUE toe nail in our room (gross). We called to ask to switch rooms the next morning and received push back. Went down to the front desk who initially wasn't helpful but ultimately found us another room. Room 216. This was still a 1/4 mile away to walk back & forth to the conference room. Room 216 was better BUT the shower faucet is literally pulled out from the wall 1/2-3/4" with a gap, the caulking around the entire shower looks like something a child did and the bedding skirt has a 6" tear from the seam so it just hangs there, and one of the 3 lights were out above the sink/vanity in the main room. Also, outside Room 216 is a window that overlooks the pool area. It has a huge crack in it. The pool/jacuzzi fitness area - room has rust everywhere. The jacuzzi timer didn't work so the bubbles never came on. A maintenance person saw us go in and asked how we were doing. We explained the jets weren't working and he turned them on from another room. The water level was too high so we couldn't sit without the bubbles literally bubbling in our faces so we asked him to turn it off (since we couldn't control it). We were offered a $15 gift card to the RoundAbout Diner for our inconvenience. It was a nice gesture but didn't really make up for our experience (why not take $ off the room bill instead of forcing us to use the RoundAbout Diner?) My impression is that this hotel might have seen its heyday in the 70s but since then has run down and been poorly patched along the way to the year 2017. Very disappointing 1st stay at a Best Western. ************* Once they received my thorough survey/review, a manager did email me concerned about my stay and wanted to call me to discuss it further. I indicated I said everything I could about my visit and wasn't sure what more could be discussed but that he was welcome to contact me. He didn't follow up.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
I am terribly sorry you did not find your first room to your satisfaction but we do appreciate you continuing to stay with us for 3 nights total. We always enjoy hosting the scrapbooking group and try very hard to do everything we can to make sure all of our guests are happy. We were all disappointed in your situation but never meant to give the impression of push back because we did actually fulfill your requests within 20 minutes of finding out. I apologize that our attempt to try to satisfy your concerns by relocating your room per your request and offering you a gift card to the restaurant, although not requested, were not enough to make you content. During the lengthy conversation with our team we never got the impression that our attempts to make you happy feel short. Our belief was we were going above what you had asked for in trying to please you. We all truly wish if we were unable to meet your expectations you would let us know. We want to make it right. I apologize we were not able to relocate your room to be closer to the scrapbooking event. Our hotel rooms were occupied by other guests that were here before and after your stay on business in the area. We certainly would have like to have a hotel that had indoor lengths that were a 1/4 mile or more than 1300 feet away to be able to have more rooms to welcome guests. Unfortunately, our hotel is not that large and I apologize if it felt the distance required to walk to your room from sitting all weekend was too long. We wish you the best in your future travel plans.

"Right off the highway!"

3
23/03/2017

Hotel is located right on the traffic circle, and a short drive from downtown Portsmouth. The adjoining diner was great as well! The room was fine- basic and clean- except that the previous guest's takeout container was left in the fridge! Pool was decent, and the whirlpool was great. Would stay again.

Mark W, General Manager at Best Western Plus Portsmouth Hotel & Suites, responded to this review
We appreciate you staying with us and taking the time to write a review of our hotel. I apologize our housekeeping team missed the previous guests food in the refrigerator. We certainly should have caught that but I am glad you found the rest of the room to be clean and comfortable. We are all glad you enjoyed the pool as well as finding the hot tub great. Hopefully, you will visit with us again soon.

"Not Bad "

3
27/11/2016

Stayed here for two nights. The hotel is in need of updating furniture wise and is need a a good cleaning. It's not filthy, bathroom exhaust vents are in need of a good cleaning and the rugs are in some need of TLC. The heater/ ac is on the loud side. Room was large and spacious, parking was plentiful, hotel was quiet, pool and hot tub clean, and there is a diner / bar next door. It's located on a busy road/ rotary. We only heard one loud car the entire stay.

"Great location...great value"

5
20/11/2016

Had a weekend getaway with my girlfriend and had a wonderful stay here. Are they luxury accommodations? No they aren't...but it was affordable, friendly, clean and convenient. We were greeted with a smile and free cookies at the front desk. There was coffee right in the lobby at all times and the beds were comfortable. It is just a few minute drive into town and a 5 minute jump on the highway to the shops in Kittery. The hotel is connected to the Rondabout Diner which both convenient and delicious. For the price of the room, they far exceeded my expectations and would gladly stay there again.

"Welcome back to the USA"

3
18/11/2016

On returning from Canada the tour group I was with landed here for an overnight. Very nice place to relax in, from good coffee in the lobby to a pool/hot tub inside. This hotel is old and has been added to several times so the hallways are long and winding with lots of step ups and step downs. The rooms are small, but clean, with a nice bathroom and lots of hot water. There is a pool outside for the summer months with slides and children playground equipment which is nice. The best thing about this place is the restaurant next door that is associated with the hotel.

"Scrapbooking Weekend"

4
11/11/2016

Sleeping room was clean and updated. The scrapbooking room was bright and there was plenty of room even with 55 of us! Hotel staff was attentive to our needs and kept room at great temp as well as providing coffee, water and ice. Having the Round-About Diner attached to the hotel was very convenient.

"Best western"

5
09/11/2016

Stayed in one of the larger rooms had two huge bathrooms with showers and a kitchen. The room was very well kept the kitchen had a large refrigerator with its own ice maker. Very easy to get to kittery for shoping and also the fox run mall. This room was on the fifth floor first one on the left well worth it.

"Smells like fried food"

4
09/11/2016

This was a nice place to stay for the weekend. The staff was very friendly. The hotel could use some updating. Our bathroom had some mold growing on the caulking around the top. We were staying on the 2nd floor and we must have been right over the restaurant. The hallway smelled of fried food. Luckly the room did not smell. The biggest complant I heard from our group is that the coffee and tea the serve in the lobby is not hot.

"Scrapbooking Weekend"

5
08/11/2016

The hotel was very helpful. The Scrapbooking room was set up beautifully. We had a wonderful time. Enjoyed the Round-About Diner. Our room was clean. The tile in the bathroom was beautiful and shinny clean. I thoroughly enjoyed staying at this Best Western.

"Needs a little TLC"

2
02/11/2016

With all the options, this hotel definitely needs to up its game. Staff pleasant enough and room clean. The elevator did not work in the morning. The attached diner was the saving grace for me after a long day of travel.

"My favorite place"

4
01/11/2016

This is one of my favorite hotels. Always clean and neat, and it joins a restaurant which is a good place to eat. Not a first class eating place, but it is close, you can get a drink and good food. I love this hotel because it is always comfortable and clean, They washers and dryers available. There is a very comfortable place to sit outside. They have a pool, but if you just want to sit outdoors and enjoy a nice class of wine, that is also available. They are close to, and have coupons for Warren's Lobster House in Kittery, Me., a great place to eat. I can't wait yo go again. We have stayed there several times as it is close to shopping, eating, and tourist areas.

"Week-end getaway"

5
01/11/2016

Fantastic location easy off highway, local state liquor store nearby. Restaurant attached is the highlight in my opinion. Not a five star hotel but clean, bright, and worth the cost. Yes, I would return and plan to very soon. PS very close to Kittery outlets.

"Excellent"

5
31/10/2016

Great service overall. The front desk and the housekeepers were excellent and answered any questions I had throughout my stay. It made me feel like they really cared about my time with them. The location is also great since it is so close to so many restaurants and shopping centers.

"Not a "Plus" Hotel"

3
25/10/2016

In hindsight, we should have done a better job of reading the hotel reviews on different websites as we did not know there was no free breakfast. Imagine our surprise and disappointment when we were handed two discount coupons for breakfast (or lunch/dinner) to the restaurant, The Roundabout Diner, next door (you can access the restaurant from the hotel itself). When we got to the room, we were disappointed once again by the dark and dreary decor. Perhaps it was the time that we checked in, after 4:30 PM which resulted in entering a dark room. However the room was spacious and clean but does need updating. Sleep quality suffered as the mattress definitely had a dip in it so it needs replacing. At least our room was located on the 3rd floor in the quieter part of the hotel (back) as the hotel does front a major road. Parking is free, but the parking lot is rather awkwardly configured and entrance and exit to the lot is unusual, too. Hot coffee and hot water were available when we came back after dinner and was available in the morning when we checked out. We never did see any cookies. Reception when we checked in was professional and courteous, but not friendly Check-out was much better - friendly and efficient. I'm not sure why this hotel is designated as a Plus hotel as we weren't sure where the Plus was. If we're ever in the area again, we'd try a different hotel even if we must pay more elsewhere.

"Disappointing "

2
24/10/2016

Stopped in Portsmouth to see the USS Albacore and the hotel is close. The first thing I noticed was the room door seemed like it was open since it could be moved about 1/2 inch open/closed. Didn't seem secure. Lots of dust. Dust and cobwebs behind the night stand and beds. (upgraded room?). Breakfast is not included in the price so this makes it very expensive for a so so hotel. Can't recommend any stay here.

"Good stopover"

4
22/10/2016

Decent hotel, with easy highway access and good restaurant attached. Internet was poor and would mot connect. Try to avoid ground floor as noisy from cars/trucks if near parking area (rear as well) Free coffee in lobby pretty good local beans.

"Disappointing Service, dirty room"

2
19/10/2016

Although there were a couple strong staff members, most were disinterested in their jobs or in making our stay a pleasant one. Our suite with full kitchen was dirty upon check in (used soap in shower - complete with hair stuck to it; soap smeared on bathroom door handle, dirty dishes in kitchen) and when we asked for forks for our meal (promised full kitchen) we were told to ask the adjoining restaurant if we could borrow some. Reported issues to management who were indifferent. All this after our original reservation could not be honored. Building is dated and smelly.

"Good Location, Could Use an Upgrade"

3
18/10/2016

This hotel is located directly off the highway. It is close to downtown Portsmouth and also to the outlets in Kittery. There is no free breakfast since a restaurant is located on the property. The rooms were very clean but in need of updated furniture. The furniture in our room was worn as was the carpet in areas. The double bed rooms have full sized beds but it would be a great idea to upgrade to queen size. The plus rating on this hotel should be removed since the rooms are basic. Parking can be an adventure since the restaurant at times is very crowded and takes up many spaces. We stayed two nights and Saturday night we needed to park in the overflow lot across the street.

"Disappointing"

3
15/10/2016

We have been loyal Best Western customers for many years because we know we can count on a certain level of comfort, amenities, and service for all of their hotels. This was an exception to our expectations for a "Plus" hotel. On comfort and amenities, the pillow top bed was not too comfy, and there was no free breakfast. On service I would call out one experience that exceeded expectations. I had left the room to find vending machines, and on my return realized, after many nights on the road, that I didn't remember my room number and did not have my cell phone, so my key, which I did have, was not particularly useful. One of their staff, Scotty, saw me roaming the halls far from the lobby and offered to call the desk, no answer, so he walked to the desk and came back to tell me. Yes, I could have walked there myself, but it was a nice gesture.

"UPGRADED"

4
12/10/2016

The front desk was friendly and attentive to our thoughts and questions. She upgraded us to a 2 bedroom suite. Two King and one queen bed! Room for many people and with the living area between the bedrooms, we had three flatscreen TVs.

"Not worth the Plus status"

3
12/10/2016

I do not believe the Plus should be included in the name as Plus designates an added value or feature. This is a basic hotel with no added bells and whistles. No coffee in the lobby after I guess 5PM because when I went they were all empty. A huge negative for me! No breakfast in the morning which for me is a first as I just took that for granted. Another PLUS! The room was adequate but not inviting. It was clean which I guess is a PLUS. They do have a nice Diner on the premises and the food was very good as was the service. Overall I would stay there again as the location is convenient.

"Over-priced and NO free breakfast!"

4
11/10/2016

Actually, we were happy to get a room that weekend. Who knew that Columbus day is soooo celebrated in that part of the country? not us. The room was over-priced. And there was NO free breakfast! The clerk was very nice to order a cab to take us to the Surf Restaurant in town, and that was a fabulous meal indeed!

"Overall good experience"

4
03/10/2016

I had a nice stay. I attended a seminar and decided to take advantage of the group rate at the hotel. The bed was very comfortable and the room was clean. Some signs of wear but nothing too bad. The fitness center was just OK. It has a step machine, bike and treadmill plus some sort of odd weight machine that was missing the bench that should have been with it and 3 kettleballs. The restaurant was surprisingly good. One of the best burgers I've had anywhere and the clam chowder was also good. It was an easy ride into Portsmouth and if you are visiting much less expensive than a downtown hotel.

"BEST WESTERN PLUS PORTSMOUTH HOTEL AND SUITES"

5
01/10/2016

Stff was very pleasant and helpful. Room was very nicely decorated and the bed was super comfortable. Loved the all night breakfast option in the restaurant. Motel location made it easy to get to various locations. I would recommend it highly. Ingrid Pagosa Springs, Co

Mark W, General Manager at BEST WESTERN PLUS Portsmouth Hotel & Suites, responded to this review
We appreciate you mentioning our pleasant and helpful staff. Our entire team enjoys welcoming guests to our beautiful New England town. Thank you for staying with us and taking the time to write a review of your visit. We are grateful for your insight and opinions. I am so glad you found your bed bed to be super comfortable. We hope you will be able to visit again soon.

"Don't stay here"

1
27/09/2016

Apparently there are two section to this hotel, the new section and the old section. We were placed in the old section even though I booked three months in advance. The place was outdated and dirty. Old carpet and furniture. Taking a shower was a joke. No water pressure, tub drained slow and the hot water made this very loud squeaky squealing noise. When we reported the noise to the desk staff, he stated 'I don't know anything about it' and that was it. He didn't check it out or send someone else to. The hotel does not have a complimentary breakfast which is unheard of. I assumed the Best Western pluses were supposed to be better than the older Best Westerns - apparently not. I'm crossing Best Western off my list for places to stay. Also, be informed, we were told this hotel didn't have queen beds. My husbands and I spent 3 miserable night sleeping in a full size bed.

Mark W, General Manager at BEST WESTERN PLUS Portsmouth Hotel & Suites, responded to this review
We are all terribly disappointed you did not enjoy your 3 night stay at our hotel. It is always enjoyable when guests stay for a longer visit because that normally means they are pleased with the accommodations. Yes, our hotel is a classic New England building in that we are made of a couple of different building that have been put together over the years. We have both interior corridor rooms which are 90+% of the hotel, included in room type we have our luxury suites, in 20% of the hotel and we have our exterior corridor rooms that make up less than 10% of the hotel. A lot of guests appreciate the exterior corridor rooms because they present an even better value to the guests. We offer these rooms as the least expensive rooms on the entire property. Sometimes guests will seek out the value well in advance when comparing prices in Portsmouth. All of our exterior corridor rooms have 2 double beds, a refrigerator, a microwave, and a 37' flat screen television. Breakfast is available to all of our guests through the Roundabout Diner and Lounge. Since one of the benefits we offer our guests is the ability to choose if they would like to include breakfast, we have found our room rates to be as much as $20 to $30 less than the other national chain hotels in the town of Portsmouth. I apologize there was a noise associated with your shower. We will certainly have our maintainence team look into your concerns. I am so sorry you are not willing to consider future stays at other Best Western but I can assure you that our family of hotels is constantly working to improve each and everyday for our guests.

"Adequate"

3
26/09/2016

Right on the rotary so easy on and off and free parking (but another 10 minutes from the same exit and you can stay in town for about the same price and are then within easy walking to restaurants and shops - whereas there is nothing in walking distance of the hotel except the diner which is connected). Room was a challenge - the AC was unable to cool it but did keep coming on at intervals during the night - quite noisy - and not effective - so not a peaceful night. Rooms were generally adequate and wi-fi was reliable. No breakfast (which I realize not all Best Western's have and the website is clear so we didn't expect it but it is something to consider). Did ask about whether they still had an agreement with adjoining diner and was then offered a 10% discount ticket for the diner - discount is not valid on weekends - with the discount it came to about $8/per person for eggs, bacon, toast and tea. Heavy smell of cleaning fluids or chlorine in the hallway (not sure which) but in fairness that was not in the rooms. Front desk was pleasant.

Mark W, General Manager at BEST WESTERN PLUS Portsmouth Hotel & Suites, responded to this review
We appreciate you staying with us and your insights to our hotel especially returning year after year as a repeat guest. I apologize but we do need to clarify a couple of your comments. A lot of our guests that have researched the area find that our hotel is a great value for staying in the beautiful town of Portsmouth. Yes, there are several hotels in downtown Portsmouth that are easy walking to restaurants and shops. However, all of these hotel are at least 30 to 50% more expensive per night than our hotel plus the parking is in the neighborhood of $20 per day on top of the room charge. Please feel free to verify the search results on Tripadvisor because we have found guests can save as much as $100 per night staying at our hotel versus the downtown hotels depending on the time of the year. The definition of walking distance can also be in question as our hotel is located about 1 mile from the heart of downtown so depending on your abilities or desires a short leisure walk can put you in downtown Portsmouth in as little as 20 minutes. Our hotel does feature the Roundabout Diner and Lounge right next door so if it is raining you never have to go out to get some great food. I am sorry the air conditioning in your room and the smell in the hallways. We appreciate you staying with us and hope we will return to the quality you wrote about in the previous 2 reviews.

"Great Location at a Good Price"

4
25/09/2016

The Best Western Plus is pretty much what you would expect from this chain. The rooms are clean and a good size. No real frills, but a very good price and a great location near Portsmouth harbor. The staff was very friendly and professional and accommodating for a late arrival. We would definitely stay again if in the Portsmouth area.

Mark W, General Manager at BEST WESTERN PLUS Portsmouth Hotel & Suites, responded to this review
We are so glad you would stay with us again. Having someone return as a repeat guest is really biggest compliment we can ask for from a guest. Thank you for taking the time to write a review and mentioning our clean rooms of a good size plus our friendly staff. Our hotel has a variety of room sizes from the standard layout of a one 1 or 2 bed hotel room to Suites with a separate living area and a full kitchen. A lot of our guests agree that our location is a wonderful benefit for their travels. We are located near downtown Portsmouth but allow our guests the extra value of not having to pay for the proximity to heart of the city.

"Tour Guides Room"

4
25/09/2016

I have stayed at this Inn many times in past years and it is a good value for the area. The staff is friendly and helpful (especially the fresh baked cookies). The hotel is getting old and needs some updates and additional parking.

Mark W, General Manager at BEST WESTERN PLUS Portsmouth Hotel & Suites, responded to this review
We appreciate your insight and opinions about our hotel our the years. A lot of our guests agree that we offer a good value for the area. Our hotel is located close to downtown Portsmouth but not in the heart of it which comes at a cost. Another value we offer our guests not being downtown is that there is no charge for parking. Several of the downtown hotels charge an additional $20 per night to park right by your overnight room. We do supply ample free parking for our guests with an entire extra parking lot we purchased right next door to the hotel. Our team thanks you for mentioning their friendly and helpful demeanor. I am glad you have enjoyed our treat of freshly baked cookies. We hope you will return real soon.

"One night stay"

4
19/09/2016

Stayed here for one night after leaving Boston Logan airport and heading to Maine. Good value for rate. Were provided places to go to dinner that worked out well. Easy to get to right off of highway. Plenty parking, and close to downtown.

Mark W, General Manager at BEST WESTERN PLUS Portsmouth Hotel & Suites, responded to this review
We appreciate you stopping by to spend the night at our hotel. A lot of guests find our location to be convenient for traveling the long roads of New England. The intersection of Route 16 and I-95 provides easy access to the White Mountains of New Hampshire, local beaches have fantastic shopping nearby, and Maine is right up the highway. Our rooms are quiet and comfortable for resting from a long journey with a short visit or an extended stay. With our hotel not being in downtown Portsmouth our team knows the best places to eat and visit while exploring the historic seaport. Your insight is important to us and we are grateful you took the time to share it on Trip Advisor. Safe travels.

"A solid Portsmouth Hotel - What you would expect"

3
18/09/2016

We had to book this last minute. The staff was friendly, everything was quick and easy. It suited our needs, and we weren't there for long, but we did enjoy the air-jets tub. Also, the adjoining diner is pretty fantastic (although not included in the price of the room).

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you for taking the time to write a review about our hotel. We appreciate your insight and opinions. Our team of associates enjoys welcoming guests into our beautiful New England town as a stop over or a longer visit. A lot of our guests enjoy our location for the ease of their travel plans as well as the proximity to so many wonderful local attractions. Since we are not located in downtown Portsmouth we can offer our guests a great value for their hard earned money. I am glad you enjoyed one of our many amenities. You didn't mention it but in addition to some of our rooms having air-jet tubs we also have an indoor pool with a hot tub, a seasonal outdoor pool, and a fitness center. All items we hope will help our guests enjoy their visit.

"Great value"

4
15/09/2016

We've been in the USA for 1 week (stayed in New York and Boston) and think that this hotel is the best yet and cost 1/4 the price. It is located out of town, but we had car so this didn't matter. It was clean, roomy and comfortable. The shower was awesome.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We are so pleased with your kind words and praise. I am so glad you enjoyed your visit and felt the shower was awesome. Our team is grateful you mentioned the clean and comfortable guest rooms. They all work very hard to make sure we can provide our guests with the necessities of a wonderful night's sleep. A lot of our guests appreciate our location as a value for their money because we are not located in downtown Portsmouth. Almost all of our guests arrive via car so it helps to navigate the local area. As an added benefit for our guests we are one of the hotels in Portsmouth that does not charge for parking a vehicle at our hotel. Safe travels.

"Decnet and convenient to C and J Bus to Logan Airport"

4
15/09/2016

We stayed here so that we could catch an early bus to Logan Airport. It was very close to the terminal. The place was just fine....quiet and comfortable. There's even a little diner next door. We would stay here again.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We hope you get a chance to stay with us again real soon. We appreciate your insight to our hotel. Our location is just a few minutes away from the C & J bus terminal located at the Pease Tradeport. The bus service is a fantastic way to get to Boston and now New York City. C & J has expanded their routes over the years and with their complimentary parking it does make for an easy way to get to the big cities. Thank you for mentioning you found your accommodations to be quiet and comfortable. Our team works very hard to make sure our guests can enjoy their visit to our hotel. Hopefully you had a pleasant flight and your travels will bring you back to our area for another visit.

"Clean and comfortable"

5
09/09/2016

Very clean, conveniently located hotel for beaches, shopping, or stop along your way from or to Atlantic Canada. Our room was upgraded to a suite with full kitchen and sitting room. Very comfortable and clean. We had dinner at the restaurant and were treated very well. Homemade desserts!

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you so much for taking the time to write a review. We appreciate your kind words and insight to our hotel. I am glad we were able to upgrade your accommodations to one of luxury suites. Our hotel is unique in that we offer both standard hotel rooms as well as suites that have a full kitchen and a separate living area. Everyone on our team works hard to make sure that we are able to provide clean and comfortable rooms to our guests. Our team also agrees with you that the food at the Roundabout Diner and Lounge is great especially their desserts. The pastry chef at the Roundabout is a skilled artisan that makes beautiful and tasty treats.

"Nice, clean place"

4
08/09/2016

Very good hotel. The staff was pleasant and professional. They had good lobby coffee. Pool area was spotless. There is a restaurant co-located on the site. Close to the interstate and tourist area. Kinda crazy traffic rotary, so watch out!

"not so great"

2
08/09/2016

The location was great. The beds were comfortable. Check in is not until 4pm. Our room was not what we booked. The pool and hot tub was packed. The hot tub was not open at 7am as the sign said. No restaurant.

"Better Than Expected"

3
04/09/2016

Comfortable, but beds need replacing. Got better room the 2nd night we stayed there on our way back through, I guess because being there a 2nd night caused an upgrade. Room was quiet, air conditioner worked, shower force was not very strong, couldn't get all TV channels the first night. USA Today free. Waiter at the Round had filthy clothes, but did turn in my cell phone when I left it there.

"MR Hotel Rating"

5
01/09/2016

Awesome service the staff went out of their way to resolve my issue. The restaurant had excellent food with fast service as well and the hotel was located close to the facility where I had a job interview. I would recommend this hotel for business travel.

"Great Stay"

5
26/08/2016

Very highly recommend this hotel. The value is great, the staff is very friendly and knowledgeable and the restaurant/diner next door is superb, not to mention the fact that you don't have to drive. All in all, I have traveled extensively in my career for both business and leisure, and this hotel was one of the best I have stayed in, in addition to the rate being very reasonable.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you very much for your recommendation. We are grateful for your business and appreciate all of your kind words. Everyone on our team enjoys welcoming both business travelers and leisure travelers to our beautiful New England town. There are a lot of fun activities along the New Hampshire seacoast. The Roundabout Diner and Lounge next door is a great restaurant. Many of our guests enjoy their all day long breakfast as well as the classic american diner menu. I can also tell you, our entire team of associates enjoys eating there also. We look forward to you returning to our hotel soon. Safe travels.

"Great Hotel, Great Staff"

5
24/08/2016

In typical Best Western fashion, this hotel is very clean, comfortable, and affordable, as well as being close to Kittery and Hampton Beach. The staff went out of their way to insure that we would get the most out of our vacation,even suggesting alternative beaches. When in the Portsmouth area, this is the hotel you should select. They signed us up for Best Western Rewards and explained its many benefits. The Best Western program is a s good as Hilton, Marriott, and Holiday - and we belong to all of them.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We appreciate you mentioning and noticing all of the hard work our associates do to keep our hotel clean and comfortable for our guests. I am glad you appreciate the knowledge our team has in regards to the numerous beaches in the area. Both the New hampshire and Maine beaches have a lot of variety from the extremely well known and popular Hampton Beach to the lesser known, more secluded quiet beaches. I would feel bad writing local secrets on a popular website like TripAdvisor but our associates can tell you first hand where to find what you are looking for in the area. Thank you for becoming a member of Best Western Rewards as well. Our organization takes a lot of pride in our loyalty program which is consistently rated in the top 3 by travelers. We hope to see you again real soon.

"Great Area"

4
22/08/2016

Great location, near all things "SEACOAST" ... the room was a bit dated. And we had issues with the toilet not flushing but we that was handled. The Diner has some AMAZING food! And the staff at the lounge are AWESOME! The lobby was nice and clean.. and the coffee bar had some very good coffee to grab and go!

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
A lot of our guest do find that our location is very convenient to the New Hampshire seacoast. Our proximity to downtown Portsmouth is also a great benefit for our guests. We find travelers appreciate the ability to be near the city but really like the value we provide in saving them money versus a downtown hotel. I am sorry to hear you had any problems with the plumbing. We certainly work very hard to make sure each and every room is well maintained for all of our guests. The Roundabout Diner does have some fantastic food and staff. The team at the Restaurant is also great at taking care of guests needs. We appreciate them as well.

"Unclean room with non-working outlet"

2
19/08/2016

The toaster and oven top were disgustingly dirty and I would never have used either accordingly. The outlet in the bathroom for the hair dryer did not work, making it seem that the hair dryer did not work. The bathroom floor was dirty. The bathtub walls were dirty. The bathtub was slippery and had no non-slip mat.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
I am so sorry you were displeased with your suite. We certainly work very hard to make sure each and every room is taken care of properly. Our entire team feels poorly about your experience. If something is not meeting your expectation, please let us know we want to make it right. One thing that is common in bathrooms these days is Ground Fault outlets or they are also known as GFI plugs. They are designed with safety in mind so that if there is any problems the circuit breaker within the plug trips automatically so the user doesn't get hurt. These plugs are very easily reset normally by a button located in between the 2 receptacles. Most of the time when a hair dryer isn't working this is the reason. Just so you know for next time, someone in the course of their getting ready has tripped the breaker within the plug. We would be glad to help reset it for you or you can just push the button between the 2 plugs.

"Great hotel close to Portsmouth and Kittery"

5
14/08/2016

We were looking to spend a couple of says in the Kittery/Portsmouth area and decided on this particular hotel based on price. Lucky for us the rooms were amazing and well worth what we paid. Having the bedroom separate from a kitchenette and sitting area made it very comfortable for my husband, my two daughters, and myself. We were left wishing that we had booked our whole stay at this hotel instead of moving on. They have a clean and easily accessible guest laundry for those of you, who, like me, prefer not to have loads of dirty clothes when you get home. Simply, would absolutely recommend this hotel.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you for taking the time to write a review of our hotel. We appreciate you stopping on your journey to join us for a short visit. I am glad you found our rooms to be so spacious for you. You stayed in one of our luxury suites in the high rise tower. Our hotel is fortunate to had both regular hotel rooms that have the regular amenities such as a coffee maker, flat screen television, refrigerator and microwave in addition to our suites. Our suites have all of the amenities offered in a regular room plus a separate kitchen and living area. We also are pleased you were able to use our guest laundry facilities. Our hotel now has 2 washers and dryers available for our guests to wash their clothes. Please feel free to drop in anytime. We look forward to seeing you again.

"Disappointment"

2
13/08/2016

I went to Trip Advisor for recommendations for a place to stay on the way back to Boston. This property had acceptable reviews. They apparently did not stay in our room. It was very dirty and smelly. The main traffic areas were clean, as was the bathroom. However the carpet was not well vacuumed, especially around the edges. By edge I mean 6 inches and under the bed was horrible. The window seals had chunks of dirt on them. It looked like they had done renovations at some point and never cleaned up the mess. The fan was broken in the bathroom which led to a very musty smell. The drier did not work, but was expensive to try and dry. Overall a real disappointment.

"Lapmando "

2
12/08/2016

Room smells like smoke and the beds are very small. Wife just killed a bug....location is ok but the hotel next door may be a better choice. Spend the extra couple bucks on a better quality experience. Pool inside looks nice, have not seen the outside pool. Parking is abundant.

"Dingy and Poor Service"

2
11/08/2016

We stayed in this hotel for three nights. Our room was in the back near the pool. The walls are thin and we could easily hear our neighbors and children coming and going to the pool. The room was somewhat clean - vacuumed, except for along the edges. Clearly the staff do not bother to go along the baseboard as there was a noticeable layer of dust all around the edges of the room. The carpet needs to be replaced or at least given a good and thorough cleaning - bring flip-flops to wear in the room if you don't like walking on dirty carpet. On the plus side the room was spacious and the location is near downtown and the highway. There was a woman at the desk who was rude and not helpful when asked for assistance.

"Great stay, great staff, wonderful start to our vacation"

5
11/08/2016

Mark and his team at the Best Western were able to find us rooms even though it was a Friday night and we called last-minute. The hotel was well-maintained. The wi-fi was strong throughout and the fitness center was well-equipped. Our only disappointment was that we couldn't stay longer to enjoy the other amenities but our travel plans had us leaving early the next morning.

"Nice stop on the road "

5
10/08/2016

Traveling from south up to Maine this hotel is a perfect spot to spend the night and break up the trip. It is great location easy off and on to the highway. The room was clean and comfortable the staff was friendly, even at 2 AM. The price was reasonable and there is a great diner attached that serves really good food. I did not get to use the pool and gym because I was running late, but I looked through the window and it looked clean and well-kept. Next time I will use it because I like to keep fit on the road.

"Another great stay!"

5
09/08/2016

Our room was clean, large and attractive, with a nice, roomy bathroom. The bed was comfortable and I got a great night's sleep! The staff was both cheerful and helpful. The Roundabout next door is super convenient and provided an excellent meal. We will definitely stay here again the next time we're in Portsmouth

"Enjoyable location for a better price!"

4
07/08/2016

My husband and I were going for a vacation to Portsmouth but had never stayed there before. We were on a budget but wanted to be close to everything going on downtown. We found Best Western to be at a great location, 5 minutes with an uber, away from everything we wanted!!! The staff was extremely helpful on arrival, offering to hold food items for us so that we didn't have to wait in the lobby while our room was prepared. We were able to have breakfast at the diner attached and the food was fantastic!! We are already planning another trip this fall to come back to this location.

"Nice Hotel"

4
06/08/2016

Staff was very friendly. We were given a handicap room which had an extra large bathroom. That was great! The room itself is large with a fridge and microwave. There is a coffee station in the lobby and the hotel is located right next door to the Roundabout Diner which has really good food. Would definitely stay here again.

"Not the Cleanest Hotel in the World"

2
02/08/2016

We needed a place to stop over one night and we have a dog. The Best Western did allow dogs for an additional $20.00 per night non-refundable charge. The room itself was in the mid $200's with all of my discounts applied plus the dog fee. It wasn't very clean, quite outdated, and it was very loud as it was near a courtyard. The price is quite high for what you ultimately get. I made sure that my dog only laid on her bed and blanket because I didn't want her to get dirty from the floor.

"Great team!"

4
31/07/2016

Enjoyed the easy access from this location to all the nearby spots. Very helpful front desk team on both check in and out. Hallways were warm, but air conditioning working perfectly in room. No breakfast included, but likely since such a good diner is attached to the hotel. (recommend the special bread from local bakery for toast. Ours was Apple Cinnamon). Not a new hotel, but comfortable and clean.

"Not what we expected "

3
31/07/2016

The overall experience was adequate at best. The hotel website led me to believe we could walk to town but that wasn't possible. The temperature in the room was freezing and adjusting the a/c didn't help so we finally just turned it off, which helped with the temp but the room became very humid. The bathroom was clean but the tub bottom had been repaired with what appeared to be a big glob of spackle. The staff were very friendly though and that's always appreciated.

"Awesome"

5
29/07/2016

The Best Western Plus in Portsmouth, NH has very good bang for your buck. It is only a little outside downtown Portsmouth, but finding taxi/Uber service was not a problem. All of the other (3-star and up) hotels in the are were very pricey. Good quality and great, friendly service.

"Overall enjoyable"

3
27/07/2016

Check in was very easy, no difficulty finding the room, elevator was to small, did not spend very much time in the room but would have enjoyed a 2nd chair; hot tub jets were broken; room was at the very end of the hallway which made it very quite; biggest complaint would be that there is a back/side door that was unlocked for anyone to enter and no security (this stair well if taken up to the 3rd floor allowed others to be right at our door)

"July 26 2016"

4
25/07/2016

Very good location if you do not want to stay downtown in Portsmouth. Right off the highway. Diner connected to the restaurant. Place was clean. Staff was pleasant. Have a swimming pool. Small exercise room.

"awful"

1
20/07/2016

the front desk staff was not helpful at all. We ask 3 times to have someone unclog our bath tub. Noone ever came in our 4 nights staying there. The indoor pool was closed and no one acknowledged that.

"A Great Place to Stay"

4
16/07/2016

The hotel was very clean, quiet, and the beds were extremely comfortable. The front desk staff were helpful with directions and recommendations for eating places and sites to be sure to visit. We would be sure to stay there again if in the area.

"Great hotel, great location!"

5
10/07/2016

Stayed here for a few days while visiting the area. The hotel is very clean, the staff very helpful & friendly. Loved the restaurant connected to the hotel. Which made it convenient for food & drink. Area very nice. Located for easy on & off the highway to get to where you want to go. I'd stay here again if I'm ever in the area.

"They have to settle for a 5-star because Tripadvisor won't let me give six"

5
08/07/2016

Room: Reserved King, was upgraded to suite as Diamond and allowed to check in early. Staff: Tammy is awesome, courteous, helpful, and just a delight to deal with! I've had hotel stays in six continents (Antarctica is not known for its hotel industry), and Best Western Plus Wynwood is one of the high points. SIX STARS. ******

"Great Hotel / poor Breakfast"

5
06/07/2016

Best Facility , Best Staff , By Far !!! Poor Breakfast !! Voucher system for breakfast with restaurant Not Good ! Small servings , Choose to pass on the breakfast pricing it is not a good value !! There is a Micky Ds not far down rt 1 BP Better food, better service, better pricing . Also great restaurants Restaurants in town ( about 1 mile ) again DO NOT choose Breakfast Pricing at hotel !!

"Just OK"

3
03/07/2016

While the rates were good I didn't find the hotel as clean or as updated as I would have liked. They do have both an indoor and outdoor pool which is great but they lack the most basic features. After not making up the room by 4:30 pm I called the front desk to inquire as to why. I was told that I had the "Do Not Disturb" sign up all day. I told her that was not true and she insisted that I was wrong. But 2 girls came right away and made it up.

"Good Location"

4
27/06/2016

This hotel is in close proximity to downtown Portsmouth, the beaches and restaurants. The rooms are clean, comfortable and quiet. It is located on the round about and a five minute drive to Portsmouth. We would stay here again.

"Clean comfortable and a good value"

3
25/06/2016

The hotel is in a convenient location for drivers. The decor is modern and clean though not elegant. The room was clean and comfortable. The bathroom shows a few signs of wear and presented a few difficulties. The sink didn't drain well and the tub surface was very slippery. Staff were friendly and efficient. All in all a good value for the price.

"Comfortable and convenient"

4
23/06/2016

good place to stay, centrally located and easy to get to. Clean and comfortable. A little expensive-not knowing what the going rate is ahead of time, it may be inline with the others. Here with a wedding party.

"Service was excellent"

5
22/06/2016

we have stayed there several times and the staff was very helpful and went to the point to exchange rooms last second so we could try out the whirlpool since we had one last time but didn't get to try it out. The rooms were very clean and made it feel like a home away from home. The bed matresses could be a little softer but everything else was great!

"not impressed"

2
20/06/2016

Room was not properly cleaned. Not sure if previous guest left food in microwave or if cleaning staff left food in the microwave, but either way, there was a cup of soup with what appeared to be chicken in there. Made the whole place smell funky. We had to reattach the toilet chain multiple times in order to flush toilet. Thankfully, I have done this many times in past so was able to do so myself but found this troubling. Reported everything once we checked out. No response from the staff. :(

"Weekend Get away for Market Square Day"

4
13/06/2016

It was my anniversary and we like to get a place to stay and walk to Market Square Day in Portsmouth. I ordered flowers for the room in advance and Tammy made sure they were there and set up. The room was nice, King bed that was comfortable. Nice fridge and clean room. We had breakfast in the Diner both days and a light lunch in the lounge area. We wanted to visit the outdoor pool, but it was not quite ready. The staff was very friendly. The rooms were quiet, very little noise from the halls. The Hotel was fully booked. The location is perfect right off 95 and a 20 minute walk to Downtown. We will be back.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Happy Anniversary to both of you. We are so happy you choose to celebrate with us. Tammy and our team were all too happy to help set up the room with your flowers. You did a great job of planning ahead and anything we can do to assist you makes us happy. Thank you for mentioning our friendly staff plus the clean room. Everyone here works hard to make sure we provide all of our guests with an enjoyable stay. We think your tradition of enjoying Market Square Day is extremely intelligent. Hopefully we will get a chance to see you again before another year goes by. The weather was absolutely gorgeous the night before Market Square Day hopefully next time it will stay wonderful all weekend long.

"Another amazing stay!!"

5
08/06/2016

We have stayed at this hotel for several years and it's always been great! The front desk staff is spot on and very friendly! We stayed in room 392 again this year. The room was very spacious and was very clean. The beds were also super comfortable! This hotel is a great value and the location is perfect! The Round-a-Bout restaurant is must! The food and staff are awesome! We had a great breakfast each day and drinks at night. I highly recommend this hotel and know that Mark and his staff will take good care of you!

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We are very appreciative when we see familiar smiling faces. It is always a pleasure to welcome guests to our hotel but even more so when we have done so previously. Thank you for mentioning the large, clean and comfortable suite. You have discovered one of a largest suites on property that has 2 separate bedrooms off a common living room and kitchen. This unique suite is fantastic for families because it also has 2 separate bathrooms off each bedroom. We appreciate your recommendation and look forward to seeing you again soon.

"Declining property"

2
08/06/2016

Hotel used to be a great place to stay. change in management has not been for the good. No one is in charge. Broken amenities aren't fixed. At some point this will impact staff. Restaurant has improved 100%.

"Great Stay"

5
08/06/2016

As a group of six occupying three rooms, we were very pleased with the service and our rooms. We had requested that all rooms be in close proximity and they definitely were. The staff was very helpful and pleasant. We will recommend this hotel to anyone traveling to New Hampshire.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We appreciate your feedback and your time writing this review. Thank you for staying with us for your group visit to Portsmouth. We are always happy to honor guest requests whenever we can. If there is something we can do to help make your stay more enjoyable we certainly will do everything in our powers to make it happen. Our team truly enjoys welcoming guests to New Hampshire. We are all grateful for your shout out saying we were, "very helpful and pleasant". I hope another group outing is in the works, with this one being such as success maybe it can become an annual tradition.

"Another Fabulous Stay! "

5
08/06/2016

This is now the 3rd time we have stayed here. Every year we travel from VT to Maine and this is always our stop in between. The staff is always so courteous and our rooms are always really clean and nicely updated. The jacuzzi tub is also a nice upgrade! We had a great stay and look forward to our stop here next year.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you for staying with us again. It is always a pleasure to host returning guests again and again. We are truly flattered when you return knowing you enjoyed your stay so much last time that you decided to stay with us again. Our location is a great stopping point from many travelers. Although the Vermont to Maine journey is not the standard north-south route we are grateful for your visits. Our team appreciates you mentioning the clean rooms. We all try very hard to keep every aspect of the hotel clean and comfortable for every guest. We also look forward to your next stop at our hotel. Have a great year!

"Cool Rooms"

5
07/06/2016

NHRA brings us to town and the husband and I love this hotel. Hallways are not very cool but the rooms are! King bed and pillows were comfy. We slept like a baby. Bathrooms are updated with pretty granite and were very clean. Tub/shower combo had no skid in the bottom of tub which was appreciated. Linens were plentiful. Room had fridge, microwave and coffee maker. Will stay here again!

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We love you being our guest and we love NHRA. I am sorry you don't think our hallways are very cool but we will look into making them more exciting. In the next couple of years we have discussed breaking the hallways up into different carpets and different wall treatments to make them more interesting. Over the last year we have added numerous photos of the local Portsmouth and seacoast area. Personally, I think the photos are beautiful but that could explain why we live around here. Our team appreciates you mentioning you found the rooms to be clean and "comfy". We look forward to your next visit. See you at the races.

"Overnight"

5
06/06/2016

Quick overnight stay that was near event we went to. Easy in out, near the interstate, a restaurant is next door. Clean and comfortable motel with good size rooms. Have stayed there before and was just as pleasant this time.

"You get your money's worth"

5
04/06/2016

Stayed at Best Western Plus Portsmouth on a number of occasions and we have been satisfied with the bed, refrigerator, microwave and bathroom amenities . Coffee is always available at any time of the day or night.

"Weekend visit"

4
31/05/2016

Good Value, Great Staff, uncomfortable bed. Clean pleasant room. I was happy with everything about the stay except for the bed. The Roundabout Dinner was very good for Breakfast and the location was convenient to shopping.

"Unexpected "

5
22/05/2016

So, we booked this room on the cheap through Priceline and expected to get what we paid for. Much to our surprise this is a great value for the price. Neat, clean with a friendly staff, great internet connection, clean pool and awesome restaurant attached to the hotel. Great location? Highly recommended!

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We are so pleased we were able to exceed your expectations. Our hotel does try to provide all of our guests with a great value. Our location is a wonderful benefit for travelers to the area since we are convenient to the University of New Hampshire, downtown Portsmouth as well as numerous fantastic locations in New England. Thank you for taking the time to write such a nice review of our hotel. Our team tries very hard to provide exactly what you described as a clean and friendly hotel. We appreciate your insight and recommendation. Hopefully we will get another chance to have you stay with us soon. Safe travels.

"BEST WESTERN PORTSMOUTH"

5
21/05/2016

The staff were exceptional, very helpful. The service was amazing. Close to 95 & Rte 16. Some of the rooms were under renovation. The beds were very comfortable, and they cleaned the entire room daily. The gym was a little small.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you for mentioning the helpful and amazing service you received from our team at the Best Western Plus Portsmouth Hotel and Suites. We appreciate your insight and opinions regarding your stay. Yes, we do have rooms under renovation in order to provide our guests with the best possible rooms. Over time we try to change for the better on a regular basis whether it is adding new artwork to the hallways, changing the decor or improving the internet connections. We hope you will return soon to see what else we have improve for your next visit to the beautiful Portsmouth area.

"Convenient location off 95 and a great diner next door."

4
17/05/2016

We stayed one night in a one bedroom suite on our way to Maine. I liked that these are real suites with a door between the living/kitchen area and bedroom. The Roundabout Diner attached to this property is a real bonus with its retro decor and great food with a wide ranging menu.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We are so glad you found our location to be a benefit for you during your journey. A lot of guests have mentioned that they find our location to be convenient to downtown Portsmouth, the New Hampshire beaches as well as numerous beautiful New England destinations. Yes, we do offer full sized suites. Our suites have a separate living room from the bedroom along with a full kitchen and a bathroom located next to the bedroom. These suites are great to expand the amount of space normally found in a hotel room for either just 1 night or a longer visit to Portsmouth. Of course another benefit of the suite is to be able to cook but we agree the Roundabout Diner is fantastic. In fact we eat there all the time but if you can't finish your meal if you stay at our hotel all rooms come with a refrigerator for the leftovers not just the luxurious suites.

"Decent Place & Awesome Restaurant"

4
10/05/2016

Room was okay but heater thermostat did not work....broiled all night until shut off the 2nd day & woke up freezing. Bathroom sink faucet leaked terribly. Upon checkout, advised the staff who took notes and I assume passed onto their maintenance staff. Otherwise, the place was relatively clean.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate your insight and opinion. I am sorry we were not able to provide better air quality in your room at the right temperature and the sink did not work properly. Our maintenance team will make sure both concerns get fixed right away. We are all glad you found our hotel to be comfortable and clean. Our team agrees with you about the Roundabout Diner being an awesome restaurant. They are offer wonderful friendly service and fantastic food in a very charming atmosphere. We all hope to see you again soon.

"Another ok stay"

3
06/05/2016

This BW was affordable and convenient, however the room had a nasty odor, and a very old tub. The fitness center was a joke, 2 rusty pieces if equipment, and the desk person told me the front door was the nearest to my room, when i had a side door right across from my room!

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
I am so sorry you found there to be an odor in your room. We certainly do everything we can to provide quality air flow in each and every area of the hotel. Our fitness center has under gone renovations recently, we have install new flooring, new wall tile, new tile in both fitness center bathrooms and next we will be getting new equipment. Currently we have an elliptical machine and a treadmill. As we discussed earlier when you did our survey, we do have specific hours for our fitness room for the protection of possible noise pollution for guests nearby but if we do not have guest near-by we would certainly be willing to open the fitness center earlier upon request. We hope you will stay with us again.

"Probably won't stay again"

1
03/05/2016

The 2-bedroom suite we were in needed lots of work. The fridge froze everything. We had to throw fruit away. Both toilets ran and took a lot of effort to stop whenever we used the toilet. The showers squeaked when we used the hot water. The light in both bathrooms took a long time to come on then flickered causing a headache for my significant other. One morning the water was orange in one of the bathroom. One of the bathrooms was chilly regardless of heat on in the bedroom. The vents in both bathrooms were filthy with a serious build up of dust. We didn't get enough towels our last night, there were times we had to ask for dishwasher soap and clean towels for the kitchenette. The dishwasher was full when we arrived. There was not enough silverware for our party. There was a chipped glass in cupboard. The hot tub near the pool was not working on our last night, that was disappointing. The pool was cold. When my significant other spoke to the manager she didn't feel he was concerned at all. The staff was extremely nice just not super helpful.

"Well Situated"

4
25/04/2016

Convenient to downtown Portsmouth. Good Amenities (pool, exercise room, computer room). Good for families or singles. Good restaurant attached to hotel (Roundabout Diner). Room was comfortable and clean. Parking limited. Some rooms were entered from outside.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We are grateful for your insight and opinion. We appreciate you taking the time to share about your experience at our hotel. A lot of our guests have found our location to be convenient to downtown Portsmouth and the New Hampshire beaches when the weather is warmer. It is always so pleasing when our guests find our rooms to be clean and comfortable. We try very hard to create a welcoming atmosphere at our hotel as well as the Roundabout Restaurant next door. Unlike some of the other hotels in Portsmouth parking is free at our hotel. Parking is available not only in front of the hotel but the courtyard and the extra parking lot we purchased across the street. We hope you will come back soon.

"Exactly what we paid for, great staff"

5
22/04/2016

Not a high end hotel, but it was clean, the location was great, and the staff, especially Debbie at the front desk, were very helpful and friendly. The diner next door was fabulous also. We did make the mistake of booking with a 2nd / 3rd party booking - there was a problem with our reservation with the booking company - Debbie had it straightened out within 5 minutes.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you for taking the time to write such a nice review of our hotel. We agree Debbie is extremely helpful to all of our guests. She is an excellent problem solver and truly enjoys working in the hospitality business. I am glad you enjoyed the Roundabout Diner as well. A lot of our staff think it is fabulous as well which is why we eat there all the time. I am sorry you had any difficulties booking our hotel with a third party website. I am glad Debbie was able to straighten everything out to your satisfaction. We hope you will be able to return soon.

"Renovation"

4
31/03/2016

Queen room was nicely set up. Bathroom fine except for tub bottom. It moved up and down as you stepped on it. Indoor pool was a little cool. Pool room definitely needs or is undergoing renovations of the walls and windows. It poured most of our short trip so it was nice to go to adjoining restaurant and bar without going outside. All in all it was good, but if I return to Portsmouth I might be tempted to try a different hotel.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you for taking the time to write a review for our hotel. I am sorry our bathtub moved up and down as you stepped on it. The tub bottom certainly should not have done that. We will take a look at each of our Queen rooms to figure out which room you were in to fix this problem. We are in the process of improving our pool area. Earlier this year we change the first four feet of the entire wall surrounding the pool and hot tub to be nice new ceramic tile, very modern. Next we have moved on the first 4 feet above that to replace all of the drywall with new moisture resistant drywall to add to the guest experience. After that during the next winter we will be improving the pool decking that surrounds the water of both the pool and hot tub. We hope you will come back to see the finished products and all of the improvements we have made to our hotel.

"Visiting with family"

4
28/03/2016

We have stayed here at least 3 times, the location was the main reason we chosethis hotel. We have been pleased each time and would reccommend highly. The rooms are clean, beds are comfortable. The Round about diner is a great perk, the food is excellent.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We appreciate all guests but especially guests that return to our hotel multiple times to stay with us again. Thank you for your recommendation of our hotel and the Roundabout Diner right next store. A lot of guests agree our location is a great benefit to them because we are close to the town of Portsmouth, the New Hampshire Seacoast as well as the highways and byways of New England. We look forward to your fourth and hopefully more visits to our hotel. Safe travels.

"Used to be good. So dissapointing"

2
27/03/2016

We have been coming to this location for years for various scrapbooks groups weekends. The ballroom is small so it makes for a more intimate crop. The hotel is older but well kept and the dine next door. Is awesome. We checked in on Thursday and it seemed as before. The remote for the tv didn't work but we weren't there to watch tv anyways. The surprise came when we went to bed Friday night. We had been out of our room all day and went to bed about 12:30 pm. Much to our surprise, the room had not been made up. We didn't really care about the beds but we need clean towels for the morning. So we trudged down to the free not desk and clerk said "well did you leave the do not disturb sign on?" No. . "Well there's nothing I can do about now , I'll leave a note". I was tired. And asked for some towels for the morning and went to bed. We stopped down the next morning and were told " we saw the note, we'll make sure it gets made up today" still no apology and eve was kind of put out to even have to deal with it. She says d they were very busy and probably didn't have time to do our room but they would today. Gee thanks. There was a small go with the name of the manger on duty so I asked if I could speak to that person. He doesn't work weekends. So he's not the n duty then right? I could go on. They did not care that we got poor service and were rude. Not the least bit apologetic. For that matter the service from the staff in the ballroom was nonexistent as well. They had a sign that they were under we management and it was clearly not. An improvement. I've stayed in a couple best westerns in the past few months here and overseas. I have excellent experiences both times. This was a disappointment. I think we'll skip this venue next time.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
I am so sorry you had such an unpleasant experience at our hotel. We certainly should have made up your room on Friday. I apologize that is was missed. You do not state it specifically but I can only believe it was taken care every other day of your stay. I also apologize you found our staff at any point to be rude. We certainly enjoy welcoming guests from all over every day just like the other Best Western Hotels you have visited. We appreciate your insight and value your opinion. Our involvement with the Scrapbooking weekends has been a great experience for us and many fantastic guests. If you would like to give us another chance I would be glad to help you with your reservation personally.

"we were over charged for the extra day"

5
22/03/2016

We were charged 25.00 extra day over what we was quoted when we checked in . I was there for back surgery at the locate hospital and we asked the person on the front deck if we had to stay and extra day what would the cost be. We were quoted the hospital rate of 74.95 but the person on duty was not the same as when we checked in and she charged us almost 100.00 even though we told her we was quoted 74.95 . She told my wife that she sets the rate when she was on duty and this was the rate . RUDE

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
I appreciate your insight and opinion. We are all so disappointed that a miscommunication interfered with the enjoyment of your stay at our hotel. Our associate certainly should have just extended your stay at the same rate. I apologize that did not make logical sense in our associate's eyes. We will work on training our associates to see the viewpoint of the customer. In researching the concerns I did find that the numbers you quoted were slightly off, you original rate was 79.99 plus tax then the extended rate was $89.99 both had taxes added on after the initial rate. We all hope your surgery went well. I have tried to reach out to you via email to discuss. We hope you will come back soon for a more pleasant reason to visit our area.

"Good value, pleasant place to spend the night"

5
01/03/2016

Sometimes you just need a clean quiet comfortable reasonably priced simple place to stay the night. That was my experience at the Best Western on the "circle" in Portsmouth. Very convenient location to the highway. And the attached diner is really good.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
Thank you for taking the time to share your opinion of our hotel. We appreciate you staying with us. A lot of our guests do find our location convenient to both downtown Portsmouth, the New Hampshire seacoast and the highway. We also do truly enjoy the benefit of having the Roundabout Diner attached to the hotel. The food and atmosphere are very enjoyable which is why so many of us eat there all the time. Please come back and visit with us soon.

"Good Price for the Quality"

4
01/03/2016

This was one of the cheaper chain hotels in the area, and was not the highest quality but worth the price. Major downside in my review is the fact that there was no free continental breakfast, which I thought was standard amongst all Best Western hotels.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We appreciate you taking the time to do a review of our hotel. In our particular location a continental breakfast is not included because of the Roundabout Diner attached to our hotel. The restaurant serves breakfast all day long and has great classic American cuisine available for lunch and dinner. They also serve a fantastic breakfast buffet every Sunday morning. One of the benefits we offer, in addition to the convenience of having the restaurant on our property open about 17 hours a day, is because we do not offer breakfast included with the rate we are able to have a lower rate than almost every national hotel chain in Portsmouth. We have find the idea of saving guests money benefits them and allows them to make a choice for breakfast rather than including it our overnight rate.

"Deluxe room a dud."

2
29/02/2016

This was my first time staying at a Best Western and it was the worse hotel I ever stayed at. We requested a King Deluxe room. Check-in person was not friendly or accommodating. Elevator dirty. No shuttle. No breakfast. We stayed on the second floor which reeked of chlorine in the corridors as-well-as our room. Small room, headboard dusty, carpet not vacuumed, furniture badly scratched, bed uncomfortable with sheets so paper-thin you can almost see through them. Overall, I would not recommend this hotel, unfriendly staff and not-so-nice rooms.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
I am truly sorry that you did not enjoy your experience at our hotel. We all enjoying welcoming guests to our town and I apologize you did not find our Front Desk Staff accommodating. It is hard to determine what they were unable to do since you didn't mention specifics. We certainly want to take care of our guest's needs such as providing a clean and comfortable place to sleep but you mentioned no shuttle and no breakfast. We feel bad when we are unable to meet guest's request but our staff is unable to change our operations. Our hotel is known for a friendly staff that enjoys helping travelers to our wonderful city. We hope you will give us another chance in the future. Please ask for me directly and I will do everything I can personally to meet you needs.

"Clean and Cozy Environment"

5
28/02/2016

This hotel is a great add on to any travel purpose whether business or leisure. the rooms are very clean and nice gorgeous beds and vies and the warm atmosphere and great service. Elevator easy access and easy on-off I-95. Recommended.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We appreciate your kind words regarding our hotel and its location. Our team prides itself on providing a clean and comfortable environment for our guests to spend the night. Portsmouth has a lot of great activities all year long. We all look forward to welcoming guests to our hotel weather it is to enjoy our pool or visit historic downtown or even just to sleep after traveling throughout New England. Hopefully, you will come back real soon.

"Would not stay again"

2
19/02/2016

This hotel would not be a first through fifth choice in the area. The lobby is freezing cold. Every time the door opens to the hotel the cold air whips throughout the building. Elevator is sketchy at best. Door closes very slowly and makes a drop before starting up. It also dirty and the one on the tower side of hotel has an odor. Front desk staff ranges from good and friendly (Friday night arrival) to surly and uncooperative (Sunday morning). Heat in room unpredictable. Restaurant next door over priced and fair quality.

Mark W, General Manager at BEST WESTERN PLUS Wynwood Hotel & Suites, responded to this review
We are disappointed you would not stay with us again. Your insight is interesting and we certainly value your opinion. Our lobby can definitely be colder than any of us would like when it is a freezing New Hampshire winter day. The heating system is set up to keep the lobby a comfortable 70 degrees but despite the double glass door entry system it is very difficult to keep out the freezing air when the doors open to welcome guests to our hotel. Our entry is set up so the relaxing seating area is located as far away from the doors as possible. We understand your opinion on our elevator door speed. The doors to the elevator do close slowly as a safety concern for our guests traveling with luggage or multiple bags on a luggage cart. The door speed is designed to allow more than one guest to enter the elevator with suitcases and then close behind them. There is an override button that allows guests traveling without luggage to simply push the button labeled "Close Door". This will then speed up the process instead of the rider having to worry about the door closing on them too quickly.

"Romantic Weekend for Valentines Day"

5
17/02/2016

We really enjoyed our time, we loved our room and experienced great peace and relaxation. We paid extra for a living room, Jacuzzi and kitchen, it was very comfortable, and spacious. The rooms were very clean and room service did a great job of keeping it that way. We would definitely come again.

"Disappointed yet again"

2
17/02/2016

Had reservation, they had to search and override for a room for us. Tv in the main room had no picture, had to fix. NO HOT water for the Jacuzzi tub all night and I tried every hour. This is not the first time we have stayed at this hotel over the years and each time we are disappointed. I would not recommend this place to anyone. They still can't seem to understand what people want when they stay overnight.

"Best room ventilation I know of"

5
15/02/2016

The ventilation (i.e. bathroom exhaust vent) in the rooms here is the best I've found. The rooms have very little of the stuffy hotel room smell that most others have. The attached restaurant has some very good breakfasts, and the state liquor store across the street is ideal for out-of-staters. (We appreciate your purchases!)

"Great for Business Meetings, and Quite the Restaurant, Too"

4
26/01/2016

Our recent Board meeting was held here, conference room had all the controls and amenities we needed. Rooms were a considerable value, given the group price we got and how well appointed the rooms were. Nice granite surfaces in the bathrooms added an upscale feel. This hotel has a 50's themed restaurant that is wicked popular with locals, so you know it's good. Bar had excellent local draft choices and a popular happy hour! We ate all but one meal on site over our 3 day day visit, which I never do when traveling- the restaurant was that good. Hotel, staff, restaurant, parking and location are recommended. Proximity to downtown fun adds to the package.

"I'll be back"

4
25/01/2016

Good value for money. A good example of the Best Western brand. We held a board meeting. Conference staff and manager helpful and cooperative. Every request was met.This was our fourth time with this hotel for this purpose. We'll be back.

"Perfect for Group Volunteer Professional Meeting/Vacation Setting"

5
25/01/2016

The volunteer, academic/professional Religion and Science Group (see iras.org) I lead conducts its Jan. and summer pre-conference (Star Island [starisland.org] out of Portsmouth) business meetings at this hotel. But while there, we also enjoy all that Portsmouth has to offer, which is convenient to the hotel. Members come, as volunteers, from around the world, and are from varied economic backgrounds, so we seek a setting such as this hotel with fabulous but modestly priced offerings and above all, caring, intelligent management and staff. The Roundabout Diner (roundaboutdiner.com)with the hotel is not to be missed!

"Best Western Portsmouth"

3
22/01/2016

My boyfriend and I decided to grab a hotel last minute, basically just because we wanted to swim in a pool and use a hot tub, so after grabbin lunch in portsmouth we stopped by the Best western, which happened to be the cheapest hotel close by with a hot tub. The roms were nice and the hot tub was warm, so the hotel met our needs. Not the hotel for you if you're looking for something nice and fancy but it was pleasant and clean and worked well for what we wanted at the time.

"Excellent hotel and staff"

5
15/01/2016

Great location in Portsmouth, with a Restraunt attached. You get free breakfast when you stay. The room was very clean, and the TV is a flat screen and very large. Lots of parking and the hotel is very clean. Reception when we entered was friendly and polite, and helpful. There are many places to eat and shop and the mall is not far away. Great job to all the staff here, they work hard and very friendly.

"Stayed 2x, will stay a 3rd time"

4
08/01/2016

Although hotel is older, rooms were clean, linen fresh and tidy. You basically see the age more in the hallways than in the guest rooms. Friendly staff. Clean pool. Hotel is a good bet at a value price.

"Wonderful place"

5
03/01/2016

We wanted a place to get away for a few days and decided on the Portsmouth NH area. We stayed in Best westerns before so we choice to stay again. We loved it. We stayed in a suite with a kitchen , separate bedroom and Jacuzzi tub. The location was close to the city center. The room clean and bed comfortable. We loved the hotel hot tub and pool.

"Great place to stay"

4
30/12/2015

Had a good stay here with my family. Hard to get into the street from the circle unless you are traveling north. Room was clean with firm beds. The diner next door is convenient with good food. Staff is friendly and helpful.

"Great stay, next to great diner"

4
28/12/2015

One night stay at this hotel while visiting Freeport and Kittery. Nice location, rooms were good size, clean, accomodating staff, had a first floor room and quickly swapped for a 2nd floor, (wife has 1st floor phobias) Really comfortable beds, pillows. Next door is a cool retro type diner (Roundabout Diner and Lounge) Really good food any time of day.

"Hotel has seen better days"

2
26/12/2015

I had to stay there when my hotel (Marriott Courtyard) was overbooked and they diverted me to the Best Western. The staff was friendly and helpful in correcting the Marriotts booking with them. Unfortunately, that's where the good parts end. The elevator and hallways to my room in the tower were dirty to downright filthy. The elevator smelled of burned wiring and was overall not very trust inspiring. The room itself was clean, but very old. It had a full kitchen, which is nice, but doesn't make up for the rest.

"Great Place to Stay"

5
09/12/2015

Best Western Plus is a perfect place for a weekend getaway or even just a night, My wife's employee Christmas Party was in downtown Portsmouth and we did not want to drive back to Manchester. Nice accommodations, very comfortable beds.

"12:15pm"

4
07/12/2015

If visiting the Portsmouth, NH area the Best Western Plus in Portsmouth is a wonderful place to stay. Right off the interstate and very convenient to downtown Portsmouth. If visiting downtown you can take a cab (as they do not have a shuttle service), for about $10. Saves on parking. Very close to York, ME where the "Nubble" Lighthouse is located.

"Good quality place to rest"

5
24/11/2015

Stayed here on business for a quick trip to Portsmouth, nice hotel with everything I needed to take care of my needs, very good internet connection, comfortable bed, nice friendly staff, and easy to get in and out. I also enjoyed the restaurant right next store particularly the fact I didn't have to drive anywhere.

"There for a weekend"

3
23/11/2015

Rooms not as clean as on past visits. When showered the mirror in the bathroom had profanity written on it when the condensation was on it. Not very nice to see. Tells me they don't wipe down the mirrors which leads me to wonder what else they miss. Another person in group found an old room key under bed obviously not cleaning under there either. Roundabout restaurant was good, food at a reasonable price.

"Disappointed"

2
12/11/2015

General disregard for safety in pool area. Hotel smells like a pool. Dirty rooms. Poor lighting. Internet drops. General room maintenance not kept up with. Customer requests not listened to. Key cards stop working.

"Ugly and dirty"

2
31/10/2015

I have just been to the USA for 12 days and this was by a long way the worst hotel we stayed in. Dirty room. Dark and gloomy with odd furniture. Glad to be staying one night. I have to say that the desk staff were the opposite showing interest and help. They even checked me in for my return flight from Boston.

"Clean, convenient location, laundry facilities"

4
28/10/2015

I found this hotel to be clean and conveniently located at the rotary. The Roundabout restaurant located next door which is great. Laundry facilities available 24/7. Since my room was located across from the laundry I could here clothes drying at midnight (metal snaps, etc. binging away). Staff friendly and helpful. I would stay here again, but ask for a room away from the laundry facilities.

"A one night stay which was more than enough"

2
28/10/2015

Stayed here for one night at the beginning of a tour of New England and Boston, when we arrived (very late) the room was freezing, I put on the heating unit which was like a small lawnmower (sound wise) so had to turn off again. breakfast the following morning at the cafe next door was the best part of the sat which is not saying a lot

"Best Western Minus"

2
13/10/2015

Found this hotel to have a dirty feel. Decorative pillow on bed had either mildew or powder on it. Bathroom had a wet towel hanging over shower curtain bar. Edges of room and hall carpets needed a good cleaning. Only Plus-the Roundabout Dinner connected to hotel had very good food and friendly servers.

"Great except for the maintenance person DOUG"

4
13/10/2015

This was a very nice hotel with a GREAT diner attached which was very convenient. The only issue with the hotel was that the maintenance person DOUG was rude. We were 3 50 year old couples sitting in the lobby having a few cocktails and he told us the go drink in our room because "we don't do that here". It was rude and uncalled for. Other than that jerk, I would highlight recommend this location.

"Old, tired grungy hotel"

1
10/10/2015

We stayed here in early August, a busy time of year for the area. It was not cheap. After a really long walk along many corridors, we arrived at our assigned room. There was a box fan sitting on top of the A/C unit for some reason. The floors of the kitchenette and bathroom were sticky. We found mold in the shower and the toilet seat had not been thoroughly cleaned in a long time - maybe never. The light cover over the sink fell when we removed a towel from a shelf that had been holding the light fixture up. Nightmare. We called the desk to request another room and were told by a bored and unconcerned clerk that there were no others available.

"Not really worth the title "Best Western plus""

2
08/10/2015

I stayed 6 nights. My room was only made every other day. The end of next day of my check in I realized that my room was not made I asked the front desk if this was a policy not to have the rooms made every day but was assured that it was not and i may have put the do not disturb sign on the door. The third day of my stay, the same thing happened and I got the same answer. I explained that I did not put any do not disturb sign. The fifth day of my stay I had also the same problem and this time I had the impression that the front desk employee did not care much about my complaint. The other thing is that this hotel is a "Best Western Plus" on paper but it is certainly not worth it (the elevator needs to be updated, vent in bathroom is very dirty: it seem that it has not been cleaned for years, I found hair in the towels and in the sheets. |In addition, the hotel is in the middle of nowhere for people with no car.

"Breakfast Not Included"

3
04/10/2015

Coffee provided, but unlike most Best Westerns breakfast was not included. The Roundabout Restaurant is attached and has good diner food at reasonable prices and opens at 5:30 a.m. Large pool and hot tub. Exercise room. Easy off and on I-95. Ramps and luggage carriers. Staff wasn't particularly friendly, but they were helpful when I asked questions about the area.

"Deceivingly Dirty Rooms"

2
28/09/2015

This room was recently remodeled and looked beautiful at first glance. After just a few minutes it was easy to see how dirty the room was. Under the bed had not been vacuumed for a long time, shower was dirty, ants under bed and on carpet. we spent 2 nights, we were coughing and sneezing the entire time. Very displeased. We will not come back

"not worth the money"

2
28/09/2015

The room smelled of smoke. The parking was limited. Lights were not working in the room. Overall the room and accommodations were very minimal for the price. the restaurant was the highlight. The food was very good and the service was excellent. Unfortunately, the parking for the restaurant made parking at the hotel tough. Getting in and out of the hotel parking was a little challenging too because of the location. the hotel was shoehorned into a tight spot.

"Spur of the moment night stay"

4
20/09/2015

We were looking for a place to stay for the night in the Portland, ME area on a Friday night. This was the closest place we could find on our route home. Stayed for one night. It was very quiet and comfortable. Although breakfast was not included there was a restaurant attached (unaffiliated) that was fine.

"Old with mold and very dirty"

1
16/09/2015

Really ackward location, on the roundabout of the highway, not only hard to get to, but also hard to get out. Can not walk to anything but the liquor store, need a car! Rooms are very dark, outdated, nothing has been changed since the year the hotel was opened most likely, even sheets and bed covers. Found extensive amount of mold on my bed sheets and pillow cases. One thing is old hotel, which I can understand, the other thing - DIRTY hotel! There was some urine in our toilet as we checked in, the bedding was full of hair, the soap holders were never rinsed, full of soap marks from previous guests, etc. etc. etc. I am usually not a complainer but this ignorance and dirtinesss is unforgivable in the hotel business! I DO NOT RECOMMEND YOU TO STAY HERE!