Best Western Resort Hotel & Conference Center,  Portage

4.0/5  - based on 281 guest reviews.
2701 County Road CX, 53901-9268, Portage, United States - See map
+1 608 742 2200 +1 608 745 4102



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> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
TripAdvisor Traveler Rating
based on 281 traveler reviews
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Enjoy the great outdoors in style when staying at our Portage hotel, conveniently close to Lake Wisconsin and the Cascade Mountain Ski & Board Area. We're close to Wisconsin Dells and minutes from the America Legion Headquarters. Historic Portage, Wisconsin is a quaint town filled with endless activities, shopping, dining and of course outdoor adventure. Located right off I-39 North, it's easy to get to our Portage hotel whether you're vacationing in the area or passing through and need a peaceful night's sleep. The Wisconsin Dells Tourist Area is the perfect place for your next family vacation or romantic getaway. Near local businesses and factories, it's easy to check out the best dining in the area or duck into one of the shops for a souvenir. However, our prime location also makes our Portage hotel a favorite for business travelers. If you're in the area for work, it's important that you have a comfortable, quiet and clean guest room. Service men and women with the National Guard frequently choose our Portage hotel as their home away from home. Employees with St. Gobain, Ray-O-Vac and Alliant Energy are also regular guests. An indoor pool and expanded continental breakfast make your stay even better. Start each morning with a buffet of hot waffles, fruits, cereal, yogurt, pastries and of course our 100% Arabica coffee to ensure a fantastic rest of the day. We're just five miles from Cascade Mountain and close to many historic areas. Our Portage hotel is close to Surgeon's Quarters, and being close to the Wisconsin Dells "It's a Game Fieldhouse" means there's always something fun happening in the area. Of course, you may want to sleep in considering your room comes with luxurious bedding and quality amenities. It's your trip, but our hotel staff and top-notch accommodations make it even better. Book a room at Best Western Resort Hotel & Conference Center today and save! Enjoy your stay.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 281 guest reviews
Certificate of Excellence
Business Business 58
Couples Couples 71
Family Family 109
Friends getaway Friends getaway 23
Solo travel Solo travel 11
Sleep Quality
Best Western Resort Hotel & Conference Center,Portage
  • 5
    « Love staying here, very convenient, close to the airport and anything else »

    Love Best Western we stay alit at this one in particular because it's close to a major airport, restaurants, shopping you name it, the pool and hot tub is amazing makes you feel like your in another country on a beach

    « Mini-Vietnam reunion »

    Very nice rooms, spotless, quiet, so nice. Price was a bargain. Staff was extremely helpful and friendly but also seemed to know that we needed to just be left to our own conversation most of the time. Picked this hotel totally at random and it turned out to be the best decision of the whole trip.

    « Great place to stay in the Portage area »

    This was an excellent place to stay in a great spot. there was a very nice restaurant right across the parking lot. The lobby has a nice bar with a great breakfast in the morning. The coffee was just perfect - tasted better than at home.

    « Annual Convention »

    We recently held a convention at this hotel; the facility was nice and the staff amazing. They were friendly and very helpful, I don't think our time there could have been more pleasant. Nothing but positive comments from our attendees as well. I would highly recommend this hotel to anyone looking to host an event such as ours. Many thanks for your hard work and cheerful smiles.

    « Pleasantly surprised for last available »

    Headed to northern Wisconsin and needed a place to stay overnight on the way up. Not much available in the area due to the season and being close to the dells. Check in was smooth and welcoming. The room was very large and comfortable. Breakfast was cramped, due to a local softball tournament, but it was good . Quick check out and on our way. Will stay here again.

    « Don't stay here! »

    We stayed 2 nights with a large group of families. Checkin went smoothly. Went to our room to find dirty sheets that had various spots of blood and crustations. The floors were also not very clean. We went down to the front desk who asked if we would like another room? Well of course we do! Luckily we were put in another room still close to the other families in our group. Not wanting to make a big deal in-front of our group, I waited until the next day to talk to the manager. She was not available so I explained our situation to the front desk staff who looked in here computer which showed no one in our new room. She was unsure what the staff did the night before but could not do anything until she figured that out and would need to call the manager. I checked back later to find out that she could not do anything for us and the manager would have to take care of it. The staff at this hotel were not very helpful or pleasant to say the least. The kids were ?warned? numerous times to settle down. Hotel staff were out back smoking numerous times with the phone ringing and people waiting to check in. Stay away from this place.

    « Best continentalbreakfast we'veever had! »

    The pool was about 85?. The hot tub was about 103?. Very nice atmosphere and again the continental breakfast was the best we've ever had. They were nice enough to call us and tell us we left something in the Room and said they would hold on to it for us until we came back through the following weekend. Thank You!!

    « Good stay »

    This is a very good hotel run well, Dawn the manager does a great job it's always clean and presentable, good check in experience, they retain the staff here telling me it's well run I stay here when ever in area, the price has been creeping up in recent stays but probably due to demand

    « very satisfied »

    overall experience was very good. have stay at this hotel several times. will be back again. rooms are a great value. employees are always friendly and helpful. this was the first time in many stays that the rooms cleanliness was sub standard.

    « Great stop for everyone »

    The check in/out procedures are quick. The lobby and rooms were clean and had available internet. A vending area is found on each floor with adequate snacks and beverages. There is a pool for those that swim. They have a great variety of food for their continental breakfast and a friendly/helpful staff.

  • 3
    « Just a few things that could be fixed. »

    Hotel staff wasn't to friendly, nor were they ever present at the desk. Also breakfast was sub-par if your good with yokey-bagged eggs, and microwaved in bulk sausage. The room and pool were great and the rest of my experience was great, just those few complaints, more so comments to hopefully better the business.

    « If in the area must stay at Best Western of Portage, WI. »

    Had a great time staying at this Best Western in Portage, WI. I was here for a convention and could not have planned a better stay. The staff were very knowledgeable, kind, and always there to please. The manager and staff made my stay a pleasure and would tell everyone to stay here. Clean and comfortable rooms. No complaints great time.

    « Excellent value »

    clean, excellent value, great breakfast/assortment, good looking fitness and pool area. Comfortable bed with plenty of pillows. Great restaurant adjacent to their location. When ever visiting the WI Dells area, we stay here.

    « Wonderful Stay... »

    I travel extensivey...a nice place...I have stayed in first time...a very welcoming...exceptional quality...yet...affordable...Brooke...was so customer oriented and helpful when I called...I had reserved 5 rooms...this place is a plus!!!

    « Review »

    I love this hotel and the entire staff. It is always my first choice to stay at when I am in the area or surrounding area. From the room to lobby and even breakfast it is always exceptional service and great food

    « Dated BW definitely not a BW + »

    Too soft bed. Worn thin as toilet paper sheets. Sorry pillows that should have been thrown away long ago. Dated furnature, small flat screen tv, not worth the price. No smoking room with cigarette burn on edge of bathtub. We do not plan on stasying here again

    « Clean Large Room »

    I booked my room directly with Best Western on line while traveling. It was a good thing I did because they were sold out when we checked in. There were a lot of work trucks and men hanging around in the parking lot drinking beer. They weren't rowdy and I didn't feel threatened because I was with my husband but would have been a little uncomfortable if I would have been alone. It took a while for check in because the clerk was taking a reservation over the phone. She apologized for the wait and was very friendly and helpful. At first she couldn't find my reservation which made me a little nervous. She said it had been a very busy day. We were assigned room 520. The room was large with a couch, mini fridge, microwave and coffee pot. The bed was comfortable but the pillows were small. There was an extra blanket in the dresser which is nice. Some rooms on the 5th floor have balconies- but our room didn't. There is a separate sink area with wood look floors next to the bathroom. This is a great area for putting on make up or brushing your teeth and not getting in the way of the person taking a shower or using the bathroom. We walked next door to Suzy's Steak & Seafood for supper. It is a very nice restaurant and so nice not having to get back in the car to find a place to eat for the night. The Express Check-out receipt was slipped under our door during the night so a call to the front desk is all that is needed.

    « Better than we Expected »

    Needed a hotel for one night, and stop at the Best Western (our typical preferred hotel). It was very nice - nothing super impressive, but clean and quiet. The staff was friendly and professional. Lots of families were there, and we didn't hear the noise of children at all - very good night's sleep.

    « Great stay »

    Staff was courteous and friendly, hotel clean, breakfast very good. Everyone was extremely helpful and nice. Breakfast varies daily with nice selection. Pool and hot tub had correct chlorine level and pool area very nice.

    « Great Stay »

    Staff very friendly. My husband takes his nightly meds with milk, we got in late and forgot to stop and get some, the gal who checked us in got a glass for him, but got busy with other customers. By the the time we got our bags she was waiting to catch us before we went to our room, much appreciated. Hot breakfast everyday, very good

  • 5

    Last minute we were able to get a room and were glad we did. The room was clean and the beds were clean and comfortable. Had a tasty breakfast so no need to go to a restaurant. We recommend this hotel and would stay there again.

    « Pleasantly surprised »

    This was the only place available nearby, so we booked it. It is an older BW but it was very nice. Very clean throughout. Our room was very large and comfortable. The breakfast was just ideal and the pool was very refreshing.

    « Portage BW »

    It is a great place to stay. The amenities are great and it's not too far from Wisconsin Dells. The pool area is very open lots of windows to the outside so you can swim in the sun if it is shining.Everyone is nice and does a good job at customer courtesy and going out of their way to make you feel good.

    « Stay close to the Dells »

    The hotel was very clean! Great friendly staff. We wanted to go to the dells but not pay the expensive resort prices since we didn't have the kids this time. The suite was a great price and the Jacuzzi was a bonus.

    « Great stay »

    Tonya was wonderful at the front desk. Friendly and efficient even though she was quite busy. She set the tone for our stay. Room was clean and comfortable--I really liked the pillows!! Great lobby area, spa, sauna and pool with extended hours. Betty did a tremendous job of breakfast prep and hostess--she kept food and drink replenished and area clean--all through the busy times. Definitely recommend this Best Western.

    « Better than expected »

    This was my first stay at a Best Western, I honestly was expecting average to low quality and was pleasantly surprised! The room was very comfortable and had more than I could ask for. The breakfast was a little bonus, I wish there were more healthy items that are vegan and fresh fruit etc but overall cannot complain. I would definitely stay again.

    « Great Hotel »

    My husband and I stayed here. The staff was friendly and gave a wonderful dinner recommendation that suited us...Hitching Post. The rooms were clean and the breakfast was awesome. We will definitely be staying here when we come back to Portage. The rooms are good size and will work for our family of four to stay in. The location was easily accessible as well.

    « Noticably spiffed up »

    Property has been spiffed (painted, general maintenance, etc) . Staff has always been great. Breakfast has also been upgraded (quality & selection of items). Most important - they never ran out of coffee.

    « Awesome will definitely return and recommend! »

    Clerks very courteous room/bathroom very clean! Zero mold! They didn't mind giving extra towels! Always smiling always helpful! 2nd shift clerk did not mind getting dirty checking dryer just Awesome!!!

    « my 3 nights at best westeren »

    first of all i was booked on the 3 floor not good. cause i have a disabitly . but brook put me on the 1st floor . over all my first visit in the town . was very helpful and caring and gave me a very warm feeling .were i will be back

  • 5
    « Excellent »

    The staff were kind and helpful. The breakfast was great and the lady working it did a great job! Enjoyed the pool. Stayed 5 nights with our family of 12 and was a great stay. It was conveniently located. Just about twenty minutes from the Wisconsin Dells. Would book that hotel again when in the area.

    « Very Accomodating »

    Excellent service with booking rooms and rates for a family group attending a Birthday Party. Good location and nice facility. There were lots of guests during breakfast, but the staff were able to keep things stocked and cycle us all through. Great swimming pool if you have time to use it.

    « Great Value/Super Comfy Beds »

    We stayed one night for a VB tournament. Wasn't really sure about this place but glad I booked it. It's a straight fast shot to the Dome at the Dells - bypassing all that Dells traffic. Even though it was farther away it was quicker to get there vs. some of the Dells resorts on a busy day. The place is very clean and the room was great. Plenty of room to move about. The beds were some of the most comfortable beds we've ever slept on (sturdy but pillow soft) - beds you would expect at a $500 a night resort (next night stayed at Kalahari - beds way too soft and flimsy). The breakfast was good but not great - what I would expect from most free breakfasts. When we first got there all the eggs and sausage was out which is all I eat. I had to go complain to the front desk. The main lady said she just got there and within minutes restocked everything. There is a Walmart just a couple blocks away - very convenient. I got a good deal on a Saturday night but even at their normal going rate I would recommend this place. Nothing fancy but a great stay.

    « great place »

    Great place to stay. Kids had a great time in the pool. Nice and clean rooms. Too noisy from plumbing noise but that might have been because of the location of the room. The breakfast was excellent a good variety to choose from.

    « An oasis for the weary traveler »

    A great location no matter what direction you're heading. Great hotel to stop,rest and unwind. The front desk crew is so nice and helpful, the rooms are clean and super comfortable! They have am awesome pool/ hot tub area and a workout room too! A great restaurant within walking distance too. After relaxing watching some tv and a great nights rest you can enjoy a wonderful breakfast. Scrambled eggs, ham, cheeses, salsa to put on. Oatmeal bar with almonds, brown sugar craisins , waffles bar with fruit toppings...oj coffee. Great way to start the day!

    « Average hotel and internet is blocked. »

    Average hotel, average staff. Internet is blocked to normal sites for watching TV & movies but the adult sites are not blocked. You would think it would be the other way around. Breakfast was outstanding!

    « Very nice one night stay »

    We were only in Portage for one night,and were pleased to find such a nice place to stay. The hotel has been undergoing some renovations, so our room felt up-to-date. Everything was clean and well-stocked, and bed was comfortable. The hotel sits quite close to the interstate, but is situated so that none of the rooms face the traffic. Our room was nice and quiet. We did not use the pool, but it appeared to be clean and well maintained. We did use the exercise room, which has a range of machines and equipment normally seen in larger hotels. The free wifi was reliable and adequate, and the free breakfast got our morning off to a good start. The hotel shares a parking lot with a steak house - we didn't eat there but it was nice to know it was available.

    « A Pleasant Stay: A+ Value »

    Came here with a soccer team. Staff was very accommodating. Good bed, clean room and quick elevators. The only blemish was there was a pair of black shorts found in the corner by the heater (although it blended into the corner a bit). Did not have a chance to go in pool area, but looked nice. Thought the breakfast was one of the best I've been to in a chain restaurant. Very clean, well-stocked and had a good variety. For the price, this hotel was A+ value.

    « Nice stay »

    Nice clean room. Comfortable bed. Very good breakfast. Staff was very friendly. Check in and out was no problem. Room smelled a little "smokie". Very close to many restaurants and stores. I would stay there again.

    « golfing stay »

    place was awesome...pool was perfect hot tub could have had more jets but other than that the place was exactly what we needed and the location was just off the highway easy on and off. very friendly service and rooms were neat and clean and bed was comfortable..

  • 4
    « Very Happy »

    Pleased with this Best Western Hotel. Was headed to Mayo Clinic in Minnesota. I needed a quiet hotel that I wouldn't break the bank. Food was good and room was cleaned. Great Mexican Restaurant on the other side of freeway.

    « Attentive staff and a clean, beautiful room! »

    I stayed here for 3 nights while I was working night shifts. I drove an extra half hour to work because this place had the nicest rooms in the area at a good rate. The bed was so clean and fluffy, the bathroom was gleaming with a real granite counter. And the room was perfectly quiet inside all the while. On top of that, the staff was kind and welcoming. I couldn't have been more comfortable.

    « Terrific Stay »

    Superior service at a great price.The employees were outstanding and went the extra mile to provide additional service.The breakfast was terrific and the the server was more than helpful. Thank you.Great job.

    « Nice Hotel, excellent price »

    Check in was a snap, very friendly front desk. Could hear the room next to me but overall not bad for the price. Located right near where I had to go the next day, also town was not far to go get something to eat so you can't beat that.

    « Stay at best western »

    Rooms not as clean as in the past Late night check in is slow sometimes nobody by desk for quite some time Good beds very comfy Good breakfast always warm good selection Daytime staff always good night time after 8 pm diferant on mondays

    « Excellent stay. »

    Clean, well appointed room. Very comfortable in extremely cold weather (8 degrees). Happy to recommend to everyone. Breakfast was very good and included scrambled eggs and sausage links. Breakfast service was friendly and efficient.

    « Great Value Close to Dells »

    Our daughter had a basketball tournament at JustaGame field house early on Sunday morning. We didn't want to pay Dell's pricing for a one night stay so we found this nice option less than 20 mins from the field house. Newly remodeled rooms were very nice. Kids enjoyed the pool and hot tub. Great pizza not to far away at Mama Mias. Breakfast was as expected for continental style. Front desk staff was the friendliest of any hotels we have stayed. Great option for an affordable stay close to the Dells.

    « Excellent stay at a "Snowy location" »

    Great staff and cleanliness of Hotel while staying. First time was during near-blizzard conditions, 2nd was on a normal business trip. Friendly, helpful and courteous staff. "Two-Thumbs-UP"! Coffee always hot and within walking distance of great restaurant and just off Highway.

    « satisfied »

    The hotel served it's purpose, it was clean & comfortable & was happy with the complementary breakfast. Easy to get onto freeway. It was close to good restaurants & shopping. We had a family thing in Pardeeville so wasn't too far to drive to.

    « Good for what we needed »

    The staff was nice, room was ok. We were put in a handicap room so the shower was not made for us. The paint was peeling and chipping in the bathroom. Overall good rooms for the price. Right off the highway.

  • 5
    « Great Place »

    The experience was amazing as always We always have a excellent when staying with the Best Western in Portage. We will be back and one of our primary places of residence. The staff is as friendly and pleasant as you can ask

    « Great staff »

    Dawn runs a great hotel, excellent value for what you get, always very clean, great service and a great hot breakfast. Exercise room is decent better than most hotels of this price range, nice pool room also.

    « Absolutely the most disgusting place I've every stayed! »

    I would have given this place 0 stars if I could. When I got to my room it smelled bad but I didn't think to much of it. I then went to get into bed and when I flipped my pillow over I saw lipstick on it. (not a stain but actually lipstick that had never been washed off from the guest before me) when I went to get new sheets the front desk lady was rude and didn't seem to think I should be discussed by used sheets. I was put up in this hotel by my work along with some co-workers. I mentioned my unclean room to them and found that my co-worker found a note in his sheets that said "if you're reading this your sheets haven't been washed." The dirty sheets weren't the only bad thing. when I grabbed a towel after I had showered I noticed a blood stain on the towel.

    « Wasn't as bad as I had thought it would be »

    When you first pull up to this hotel it looks a little old and worn. It's slathered in a yellow paint and the building looks old. The lobby seemed reasonably newer and clean but some of the guest side entrances are a little rough looking, stained ceiling tiles, dirty floors etc. However the room itself was rather modern and updated. The furniture was all newer and everything was clean. The carpets looked a little old and maybe in need of replacement, but they weren't disgusting or thinning.

    « Restful »

    I stayed at this hotel for business several times and have always enjoyed excellent service from the staff, beautiful clean rooms with very comfortable beds and furniture. The fitness and pool area is more than adequate for the end of day exercise and work outs. I also enjoy the breakfast offerings as they are both wholesome and have lots of variety for those with specials dietary needs. Definitely a great place to stay.

    « Great motel »

    Had a very nice stay at this motel . Great rooms , pool area , and breakfast . The motel was very clean and well maintained . I would not hesitate to tell others to stay here as it is a great place with a very good rate .

    « Nothing Special »

    The rooms are clean and adequately sized - ok but nothing special. Breakfast was limited. the hott dish was biscuits and gravy - in Wisconsin? Best thing hotel has is Suzy's restaurant across the parking lot for dinner.

    « BW in Portage »

    Nice hotel in great location for this small Wisconsin Town. The staff was friendly; the breakfast left a bit to be desired; the rooms are spacious and well kept. Suzy's across the parking lot provides easy access to reasonable dining.

    « Average room & pool, decent breakfast »

    Overall an average place. The room had a musty odor but after running the fan for awhile it was better. The room has a nice fan that can run continually and provide good white noise. Just average in terms of cleanliness. Shower curtain was musty and stained at the bottom. One of the drawers in the nightstand was pretty dirty with dirt and long hair. Kinda gross. Comfortable bed. Pool was average size but perfect for younger kids. Also a hot tub and sauna. Continental breakfast in the morning was decent. Baked pastries, waffle maker, eggs. Overall just okay. Could've been tidier but I don't think there's really much else in the area so if we had to we would stay again.

    « Good Value Near the Dells »

    My family & I stayed a Friday & Saturday night in August. The hotel is right off I-39 about 15-20 minutes from the Dells. The man at the front desk who checked us in was kind of gruff and quirky at check in but efficient. When I later asked if I could ask him a question, he replied "I suppose so." He then did answer the question. The hotel is 5 stories and has a pool and workout room. The workout room had two treadmills, an elliptical, a recumbent bike and a weight machine. The front doors of the hotel do not open automatically so if you have a lot of luggage you may struggle a bit. Swallows have built mud nests attached to the eaves below the 5th floor balconies (see pictures). As a result, bird poop is on each window of all the lower 4 floors of the hotel wing that face I-39. I did not park along the hotel due to the bird droppings. The room was a little more spacious than the average hotel room. It was clean. Everything worked well. The room had two double beds with 4 pillows each. The beds were comfortable and the room quiet despite a wedding being held in the hotel. There was a microwave and refrigerator in the room. The TV was a 32-inch flat screen with many cable channels. The towels were kind of cheap and scratchy- I assume a low thread count. The hotel had a good breakfast which consisted of juice, coffee, cereal, oatmeal, biscuits and gravy, sweet rolls, yogurt, fruit and waffles. There was no meat on Saturday but scrambled eggs & sausages on Sunday morning. The hotel is no luxurious but was a good value for the area. I'd stay there again.

  • 2
    « Nasty Bathroom & shower! »

    Our bathroom still had the last occupants hair stuck to the shower wall, if it had not been 11:00 at night, I would have requested a different room. Shower grout was also dirty & nasty, whirlpool tub looked filthy and couldn't imagine anyone using it. Water pressure very poor and the cheapest excuse for soap & shampoo that I've ever seen - BW seems to be cutting a lot of corners

    « Average hotel. »

    Amenities were good but it's location is not good. Very far, i.e 20 miles from the main city. No restaurants or shopping areas were close by. Breakfast is included so it's a plus factor. Toilet was very very old fashioned.

    « 4 day stay »

    We stayed here during the International Edsel Club Rally. The staff was friendly and helpful. Rooms were clean and well kept. The breakfast was good, but seating was a bit limited. Not much area in the lobby to gather with friends. Overall it was a good experience.

    « great place to stay »

    We were there for an Edsel convention. We couldn't ask for better service and location. It was so cool to see all our Edsel signs and all the great cars parked in the parking lot. I think there were over 50 cars and the staff made sure we had a space for every one of them.

    « Highly Recommend this Hotel »

    We stayed for several nights and everything went perfectly. The hotel was clean and neat and the staff was very friendly. The breakfast was great and the internet speed was excellent. If I ever stay in Portage again, I will definitely stay here!!

    « Close to the Dells, but away from the hustle and bustle! »

    We needed to stay in the Wisconsin Dells because of a sports tournament. We were hoping to find a close, clean, quiet, family place that was affordable. We found it! Even though the hotel was full, our room was very quiet both nights we stayed. The breakfast was great, the beds were comfortable, and the price was very reasonable! The only issues we had were were very minor: the internet in the room was a bit inconsistent and there was a dirty spot on the bedskirt. The hotel is an easy 15 minute drive to the Dells. It was great to be in the Dells during the day, then escape from the hustle and bustle for a comfortable night of rest. We will be back the next time we're in the area!

    « Stop over »

    We decided to stay right outside the Dells since we were driving 6 hours to get here that day. Didn't want to waste a night in town at weekend prices when we wouldn't be here a lot. Swam in the pool and ordered Pizza Ranch for dinner. Room was clean and spacious. Breakfast was included the next morning. It was just what we needed to start our trip off right. I highly recommend it'

    « Comfortable »

    It is a fairly nice budget hotel. The options in town are limited so definitely stay here. There is a pool and fitness center along with a free breakfast. The staff are knowledgable and friendly. Due to limited hotels this place books up really quick.

    « Not a great location »

    The front desk was not very helpful or friendly and the breakfast area was too crowded to eat in. We ended up going to Mcdonald's which was bout 5 blocks away. It is located pretty far from anywhere but it was very quiet.

    « normally a nice place to stay and play »

    normally a nice hotel to stay at while enjoying the waterparks at the dells, this stay was not good due to elevators and phones down. staff did not inform me and my family of 5 of this before our arrival, nor were we offered a discount on our stay. climbing up stairs with bad knees and luggage for a weekend stay is difficult.

  • 1
    « Very unsatisfied!! »

    The hotel staff was very friendly!!But this property lacked so much. First and foremost upon check in I was told the hotel was struck by lightening so they were having some issues and The elevators did NOT work. The room was nice but the beds were not comfortable at all!! We then realized another issue they were having is the phone in the room was not working either so we had to travel up and down the stairs to talk to the front desk (they did end up giving us an alternate number to dial from our personal phone) I had a 3 night stay and spent most of my time out of the room, expecting to come back to the room to "some form of a turndown service" bed made, fresh towels, trash removed but instead returned to the room the same way I left it! So I spoke with the front desk about "turndown services" and was told housekeeping might have overlooked us and we got an apology but still no turndown service. Our last night in the room housekeeping came in and literally threw the sheets and blanket on the beds (the beds were made 2 different ways) and they took the wet towels but did not leave any clean towels. With all the issues that were going on And all of the inconvenience you would think best western would have tried to make our stay pleasant but honestly I wouldn't stay again and I do feel like I should have gotten a discount with all that went wrong with my stay.

    « Great stay »

    This is probably one of the best budget-type hotels I have ever stayed in. I don't know if the difference was that we got the jacuzzi suite or what. Our room was great, smelled great, was clean and had a fridge and microwave, two tvs (though one didn't work) a couch area and the bedroom area. The shower worked great, the tub worked great. Breakfast was great with a big variety, the only bad part was that it was crowded all the time at breakfast. Staff was friendly, check in and out was easy and fast. The best part is we paid about $100 less for our two night stay here, 15 miles from Wisconsin Dells and got the fancy room, than we would have paid at the freakin Super 8 in Wisconsin Dells, so great value. Would stay here again for sure if we ever go back. There's also a lot in Portage near the hotel for food and supplies. Wal Mart is around the corner, a Kwik Trip and plenty of fast food, etc.

    « my vacation gone wrong »

    This is my first time stay at Best Western Resort and my stay has been tuff from the beginning. I book online and the online said there would be no deposite charge on my card. Thursday the day before we were due to come they take one night off my card. I call and talk to a worker who explain that this was just to hold the room no charge was made. I said ok usually they put the hold on the day of, not before, she explain because of the holiday. I told her that should have been display online when booking a room. Got they the hotel everything was fine and at check-in because we paid cash for one night that they would not take anything off my card until check-out, I reply ok. Well, out enjoying my vacation only to get a texts from my bank that they have taking two nights off my card. I was pissed, because the man said they was not going to take nothing off my card. The elevators and phones are not working no one has bother to accommodate us at all. No one inform us that the phones was not working we find that out on our own, but you are taking money off my card like crazy. Very dissatisfy with my stay and will not be returning back!

    « Nice place for price »

    Nice hotel with easy access. Restaurant next door and nice selection for breakfast. Pool was great for our son. You will notice the birds and their droppings on the ground and car when you arrive. Plan to wash your car when you leave. Otherwise, this is a very nice place to stay with really friendly people.

    « Great stay awesome staff »

    Always get a great value with an exceptional room, good hot breakfast with many choices included! Dawn and her staff do a great job! The location is handy to the Interstate system close to Wisconsin Dells to the North and Madison to the south

    « great for families »

    fun place with a great breakfast. we enjoyed the view and nice sized pool and we had it all to ourselves. awesome waffles for breakfast. five floor even has patios. no sausage or bacon but good yogurt choices

    « Great place to stay »

    Great staff, very updated and clean room. Nice tiled room entry/bathroom area. Remarkably clean and tidy. With very few places to stay in the area, I didn't expect it to be so nice. I figured with little competition, there would be no incentive for these upgrades and out-of-the-ordinary friendly service. I was wrong. I'd recommend this hotel to anyone.

    « quick night »

    stayed here fro a quick nights sleep prior to a meeting. very easy to locate, rooms very clean, comfy bed. very satisfied, would highly recommend. pool area looked nice. fitness area a bit scant on equipment, would like to see some weights. nice frontage road for a quick jog.

    « Welcome to Portage »

    Hard to find, but worth the trouble. Best quality and price on my 5-day trip from NY to Minneapolis. Friendly staff. Pool. Hot tub. Good breakfast. My goal in Portage was to explore Fort Winnebago and the canal connecting the Fox River to the Wisconsin. The staff knew about this vaguely, but printed material in the lobby took care of my needs.

    « Nice Stay! »

    We stayed at the hotel for two nights.It was very cheap($151). It was also very pleasent and the staff were very nice and helpful. The rooms were clean as well as the lobby and pool area. The breakfast was pretty good, 4/5 maybe. I would definintly like to see a bigger bathroom/bathroom area but otherwise it was good. I would reccommend this hotel.

  • 5
    « Great hotel and very well managed. »

    Great room, very clean, spacious and modern. The hotel was clean, quiet and the staff was very nice. The hotel is well managed and I recommend a stay to anyone for business or leisure. It is apparent the management and staff take pride in their hotel and operations.

    « Comfortable Stay! »

    This hotel was easy to get to. Easy check in and we ended up staying an extra night without any issues of a stay over. The staff was courteous, helpful and housekeeping left a hand written note (it was nice over a pre-printed card) in the room. The room itself was larger than I expected and the decor was taken care of. The water was hot on demand (nice compared to another hotel we stayed at in an other city the night before). Breakfast was also hot with a great assortment. We utilized the pool, hot tub and sauna as well. We will stay here again next time we are in Portage. The only downfall was due to the doors being heavy, people allowed them to slam which woke us (but that isn't the hotels fault!).

    « Best Western stay »

    Stayed here in March with a few friends for a weekend. Had an overall good time. Room was great, housekeeping services was great, breakfast was great, and the lady at the desk, Dawn, EXCELLENT. She was informative, friendly, willing to help if there was an issue. Other staff at the desk, need to take lessons because this lady was doing whatever was needed to make sure ALL guests were happy. I would stay again with her working. Overall, the room was very clean, ALOT of selection for breakfast, and housekeeping didn't bother me with a do not disturb on my door, but they were VERY friendly in and around the hotel. They say "good morning" and " hi how are you" which makes a day go good.

    « Great place to stay »

    Enjoyed a relaxed environment with clean and comforting rooms. The amenities are very nice with extremely helpful and happy employees. Breakfast was warm and satisfying with plenty of choices. The fitness center was clean with nice equipment and the pool was very warm and inviting. I enjoyed my home away from home.

    « Excellent stay - will definitely make this choice again »

    The stay was great from beginning to end. We stayed at another property just built, in the area and it was terrible. We were hoping this would be different. We were so glad this was our choice. We will never look at any other hotels in the area. This will be our on-going choice.

    « No heat in February »

    Stayed here for ski race weekend - full hotel - room etc are good - would have had no complaints but the heater wasn't working. First night with my 11 year old son cuddling for warmth. A very thin blanket on the bed. We had to leave very early so got back on Saturday and room was cold. They came to check heating - told us to move to another room. Moved to other room with better heater that worked. They told me would give me discount off room. Got the bill in the morning and no discount on it. Asked the front desk and told me $25 off. She said she couldn't authorize more without general managers agreement. Got call later that General manager agreed to $30 off total. I later heard from other guests that they were in rooms with no heat. So this hotel put people and young families up in rooms knowing the heaters were not working in some rooms. Temperatures dropped below 20 degrees - they were lucky that it didn't drop lower. So the only thing left to do is make complaint and leave review here. I would otherwise recommend staying there as its close to cascade mountain. But would be worried that they would give room with no heat again. I would have expected to give one night off considering we spent night with no heat and also for the inconvenience of moving. They could have easily avoided bad review.

    « will probably return »

    I was at the Best Western for a ski event. The room was clean, everything worked. Breakfast was good. Never spoke to any employees except on check in. All was well. No issues! Suzy's steak restaurant across the parking lot was very handy.

    « Ski trip at Cascade »

    We stayed at the Best Western overnight for our ski trip. The staff was very nice and the hotel clean. We brought our own food and were able to store it in the fridge in the bedroom. The people at the counter let us eat at the cafeteria at night and we could use the microwave there. We will definitely come back.

    « Uncaring »

    I was at the Best Western because of a ski fest at nearby Cascade Mountain. I was registered for two night but injured my knee on Saturday. I checked out of the hotel before 4:00 PM and never used the room but they still charged me for the second night and did not care that I had to leave early because of my injury. At other hotels I stayed at they will not charge you for the room if you notify them by 4:00 PM. Not the case with this Best Western.

    « Wont go back! »

    Room was decent. However, our heating system did not work. A staff member came in and it took about about 30 minutes for us to get "warm" air. The first minutes it was ice cold air (We stayed during winter, so heat is a must!). The heating system still did not work properly. Room was not heated. Room was clean. Beds and pillows really uncomfortable. Lady at the front described them as "either you hate them or you love them", which i thought it was a highly unprofessional comment. The woman was not dressed properly which was disappointed. I know this is not a 5 star hotel, but professional attire should be wore. Breakfast was good. Extremely noisy!!!! There were a bunch of kids running around pass 9 pm. Hotel staff did not do anything. It was BEYOND DISRUPTIVE. Despite calls to ask to keep it down, it was not until about 12.30 that the noise stopped. Definitely not worth the money. Its unfortunate that these issues could have been solved by a staff member, but their carelessness was stronger than their good service policy. Would not go back.

  • 1
    « Beware - Bed Bugs »

    On our way to Minnesota, Thursday, December 23, 2015, we stopped here for one night's stay. After some confusion as to what room we were assigned, we asked for something quiet where no one was above us. We were reassigned to the third floor far from the elevator. There was signs of renovations in the rooms near us - blue tape around white doors with no security card locks or knobs. We noticed the bed sheets were thin and had seen years of use, but they appeared clean. The next morning, I noticed a brown shell (exoskeleton), like a dried flake of blood, of something in the bed but didn't think much of it and flicked it on the floor. I've never seen a bed bug or had any experience with them until now to be suspicious. The next morning, Friday, December 24, 2015, we packed up and were on our way. Not until we checked into the next hotel that night and undressed to shower did we notice that we both had over 30 angry, raised bites on our bodies, most on our arms and some on our hands and necks. We immediately called the Best Western and informed them that they had a bed bug infestation in our room on the 3rd floor (I think it was room #316). They were to check and call us back, but we still haven't heard from them. We looked online and saw a report of bed bugs at the same hotel in May 11, 2015. If I had seen that review, I wouldn't have booked in this hotel. They obviously didn't fix the problem then and aren't addressing my complaint now. I get more angry as each day passes and more bites manifest - we're now past 50 bites each everywhere. Again, some internet research informs us that more will continue to manifest this week. We now have everything in garbage bags sitting out on our balcony waiting for several zero degree days to kill the bed bugs on everything that can't go into scalding hot water in the washer and high temps in the dryer. This hotel ruined our Christmas!

    « Very Very Pleasant Stay »

    When we were going to Minneapolis from Pennsylvania ,We've been looking for the right place to stay near our friend house in Portage and we've found this Best Western Motel. It's not happened often that you run across something that ends up really giving you more and best for your money, but this hotel certainly does. The out look and apperance is fresh and up to date and the rooms are large, extremely comfortable, and just right for relaxation after drove long miles.service, hospitality,friendliness and nice breakfast All this for a price that can't be beat. We'll be back from now on every time we come to the this area. Our stay was very very comfortable here on 5th floor having a pleasant and calm view Stayed October 2015, traveled with friends

    « ok »

    I wanted to give this hotel a better rating. However there were a couple things that prevented me from doing that. The good: The room was great, clean, and bed was comfortable. The bad: The reason I picked this hotel was for the pool. I really wanted to go swimming. However the pool was freezing. I couldn't even get in up to my knees. Thought ok, I'll try the sauna?not working. The hot tub was nice and I used the work out room. The woman at the front desk said the pool should be at 84 degrees. Well 84 degrees is actually pretty cold for a pool. Hope they fix this situation.

    « Nice! »

    The hotel was clean, offered a good breakfast and had friendly staff. Next time, I would check if the pool was under maintenance before registering, though, as I was unable to take a morning swim because of it. (I stayed on a Sunday night.) Hotel is located in a quiet area and a seemingly safe location close to the highway. Easy on and off.

    « Nice for the price »

    This hotel was much better than what me, and my boyfriend expected. The only thing i did not like much was the bathroom. The bathroom was clean, but very small, and the tub was big... almost too big for the bathroom. Other than that the hotel is nice and clean, the staff were nice, and friendly as well. The drive to Wisconsin dells was pretty long about 30min for that reason this is not not the best location, but as long as you have a car you will be fine!

    « Just ok »

    Pool and sauna not working,, computer was moved to no one knows where, and the breakfast was ok. Stayed here before and it was great with great breakfast with eggs and good coffee(long ago). Now there is no hot food except make your own waffles. If I didnt know better I would say this hotel will not be here much longer. They seem to be cutting back on everything. Room was ok but the toilet seat made a god awful noise when you tried to sit on it. Needs fixing. Bed was good.

    « Average Hotel »

    The rooms are nice. Beds are comfortable. Breakfast is horrible. Best part of hotel is Suzy's resturant across the parking lot from the hotel. Only selected this hotel because of the resturants close by. It's ok for place to rest for the night.

    « The Right Choice! »

    We've been looking for the right place to stay now that we have a friend who lives in the area and we've definitively found it. It's not often that you run across something that ends up truly giving you more for your money, but this hotel certainly does. The ambience and décor is fresh and up to date and the rooms are large, extremely comfortable, and just right for relaxation. All this for a price that can't be beat. We'll be back from now on every time we come to the Portage area. Our only complaint had to do with the technology....the fancy schmancy television was so complicated that it took a call to the friendly person at the front desk to come help us fiddle with it. (Perhaps they need hire a teenager to be on staff just for problems like this!!)

    « 2015 TRIP »

    One of 11 motels we stayed in on 2 week trip. Clean room, comfortable bed, and friendly staff. Convenient to surrounding places of interest. Good value for travel. Would stay here again. Easy driving distance to other cities.

    « Have stayed here twice and have been pleased »

    We have friends in the area and this is where we stay while visiting. Rooms have always been nice. We will be booking with them again shortly. There is a good restaurant right across the parking lot as well.

  • 4
    « Nice Hotel but hard to Find »

    It's a nice place, however if your traveling South, it's hard to find. You exit like it tells you to. Signs tell you to turn left, however after that you don't see it on the main drag. I finally found it behind the Walmart. They need a sign out on the main drag to tell you to turn again. Over all pretty good place.

    « If you want a pool STAY AWAY »

    We were on vacation in the Dells and stayed in Portage for the cheaper hotel and the escape for the busy Dells. BIG mistake. Portage has very few restaurants. The hotel rooms were good and comfortable. The elevator filthy wouldn't think that vacuuming it would be all that difficult. Cable tv did not work and front desk did not seem to want to accommodate a move or repair. But the Pool OMG!! The water is so merky that you can't see the bottom, there was algae growing near the steps. It is very obvious that the pool hasn't been cleaned in a long time, and the hot tub was not any better. I went to the front desk to state my discussed with the pool and they acted like they didn't know. I suggest to take the short walk down to the pool and take a look. We stayed 1 not and left. Went to the Winter Green in Dells, much better!!! I contacted Best Western to file a complaint and they say all has been fixed. I have a hard time believing that since the number of reviews still complaining about the pool.

    « Enjoyed our stay »

    Check in was easy. Accomodations were very clean. We used the handicap accessible. The staff was friendly. Unfortunately, the pool and hot tub were closed for maintenance. You might want to call to make sure they are both available. The breakfast was good. They had waffles, scrambled egg and sausage as well as other breakfast items. I would recommend this hotel.

    « Quiet and clean »

    Wanted to visit Wisconsin Dells without staying around lots of families and kids. Found this hotel reasonably priced and very clean! Only a 25 min drive from the downtown attractions. Room had large refrigerator and microwave, looked recently remodeled. Stayed 2 nights and never heard a peep from other rooms. Breakfast was included with room price and was AWESOME!!! Definitely would stay here again.


Getting to the hotel ...

All directions
·From: Interstate 90/94. Take Exit 108B, onto Interstate 39 North, stay on that about 6 miles, and take Exit 92, which will be Hwy 51 South. Go to the first stop light and take a right onto County Road CX. Go about 1/8 of a mile, The Best Western Resort Hotel & Conference Center is on the left, behind Walmart.