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Best Western Plus Hotel Berkshire Hills Inn & Suites, Pittsfield

4.5/5  - basé sur 538 notations.
1350 W Housatonic Street, 01201-7514, Pittsfield, United States - See map
Best Western Plus Berkshire Hills Inn & Suites - Exterior The Best Western Plus Berkshire Hills Inn & Suites is ideally located in the center of Pittsfield. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located just minutes from the Hancock Shaker Village, guests at our Pittsfield hotel can truly get away from it all while still enjoying a bevy of modern conveniences. How does a vacation along the Appalachian Trail sound? Or perhaps an evening of enjoying the Tanglewood Boston Symphony Orchestra sounds more appealing. Whether you're an outdoor adventurer, lover of the arts, or both, you'll find exactly what you need for the ultimate vacation when staying at our Pittsfield hotel. Need some recommendations? Our friendly staff is happy to help. From the Berkshires to Pittsfield, guests at our property are close to everything. Our newly renovated hotel is located minutes from Tanglewood, and we're centrally located to all Berkshire attractions. A key location is paramount for an enjoyable vacation or business trip. Employees of Berkshire Life Insurance Corp. and families on vacation equally enjoy the many top destinations nearby. Whether you're here for a meeting with Solar City, an event at General Dynamics, or you're here for one of the summer camps, where you stay matters. This part of New England is known for some of the best camps in the country like Camp Ashmere, Camp Taconic or Camp Danbee. There's no better view of the fall foliage than from Camp Romaca or Camp Russell, but of course the winters here are gorgeous, too. Slip away to one of the many local ski resorts like Bousquet Ski Area or Jiminy Peak Resort. Even if you're here for work with Sabic Innovative Plastics, it's wise to sneak away for an afternoon to the Butternut Ski Area or Mount Greylock, the highest point in Massachusetts, for a much deserved escape. Enjoy all four seasons in this part of the country, with helpful staff at our Pittsfield hotel giving you the insider's tips on what to see and do. Reserve a peaceful stay at the Best Western Plus Berkshire Hills Inn & Suites today!

Best Western Plus

Hotel Berkshire Hills Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Platinum
 
based on 538 guest reviews
NOTE ISSUED
Excellent
255
Very Good
194
Average
75
Poor
11
Terrible
3
REFER TO NOTICE
Business Business
73
Couples Couples
199
Family Family
192
Friends getaway Friends getaway
46
Solo travel Solo travel
14
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fireplace suites"

5
02/11/2018

We were out for my daughters baby shower. I travelled from Boston with my wife and granddaughter and I had my sisters from Pittsburgh and CT coming in as well. we had two, two bedroom suites and it could not have been cozier or more enjoyable. We all had a very nice time and will definitely return.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Sunshine58044921417 Thank you for choosing our hotel for your recent lodging needs. We are pleased to hear all went well and look forward to having you stay with us again. Thank you Kind Regards Sunjay Sales Manager

"Great Stay"

5
12/10/2018

Heading across western Mass and into New York, I stopped here early, due to torrential rains that wore me out. The room was large and comfortable and clean. The desk folks were helpful and pleasant and the breakfast was very good. Only complaint: the bathroom light was the dimmest in the entire room.

"Stop off hotel for driving down picturesque route 7"

5
12/10/2018

Clean and comfortable room, helpful staff, some road noise from the main road opposite the hotel. otherwise no problems. Located to the south-east of Pittsfield just out of town; stop-over hotel for driving down the picturesque route 7, this hotel was ideal. Staff recommended Mazzeos for an evening meal, which was an excellent choice. BW breakfast in the morning.

"Friendly Caring Service"

5
11/10/2018

We stayed for three nights in a king suite. Room was very clean with lots of room. Only thing my wife didn't like was the sink was outside the bathroom. Breakfast was very good and one of the few BWs that serves whole milk. Along with the normal items they had bacon and sausage every day and hard boiled eggs still in the shell which my wife raved about. The staff was caring and helpful especially the general manager Bohdan Lawriw. He went out of his way to make sure we and the other guests enjoyed their stay. He would greet people in the breakfast area and offer a taste of his home brewed coffee. I even saw him assist a guest getting their luggage into the car. The Shaker village is just down the road and the Norman Rockwell museum approx 25 minutes away. A restaurant we found with great food reasonably price and with a very pleasant and friendly staff was The Roasted Garlic just 2 miles down the road. Would definitely stay there again when in that area. A very pleasant three days.

"Best Value"

5
09/10/2018

Exceeded our expectations. Large room with all the usual facilities you might expect Front desk staff extremely helpful/ welcoming Has small gym open 18 hours a day (did not use it, but a nice extra facility) Breakfast- full range of options including eggs, sausage, crispy bacon, waffles, cereals, fruit, toast, pastries, yoghurt- if you chose, you could stock up at breakfast. time and not need to eat again on the same day. I am quite a hearty breakfast eater myself but it did me good to see that birdlike ladies of mature years could put it away in case of famine conditions striking the New England area imminently

"About As Average As You Can Get"

3
21/09/2018

Pros: -it was clean...enough. -room had an easy chair with an ottoman. -our check in guy was nice. -cheap Cons: -property located well outside Pittsfield in residential area. Weird spot for a motel. -small room -claustrophobic bathroom. -no hairdryer -terrible breakfast. I think waffle batter was spoiled. My wife couldn't eat her eggs. Conclusion: -there must be better places, at similar prices, than this in Pittsfield area.

"Jacuzzi suite: need updates"

3
14/09/2018

My wife and I have stayed at this hotel over a dozen times since 2013. We always get the jacuzzi suite with the exception of once because both rooms were booked. We were highly disappointed with the cleanliness of the standard room (spiderwebs, dust, odor, maintenance issues). We waited over a year and decided to give this hotel a try again since it was upgraded to a best western plus...we booked the jacuzzi suite. The only plus about this is the prices went up but the rooms are the same! They are in need of updates (wallpaper peeling, mattress is worn out, spiderwebs hanging above picture near the bed and traveling above the bed). I used the long decorative pillow to knock it down. The window seals are dirty, moldy looking even. I recommend pull down shades for all rooms but especially the first floor room. From the jacuzzi, the curtain has this little corner that I felt someone could peep through. The housekeeper seemed to do a good job with basic cleaning but I think the rooms should be dusted more thoroughly especially in the corners, no one wants spiderwebs where the sleep and the fact this happened twice in two separate rooms was a huge turnoff. The staff was pleasant, breakfast I didn't even bother this time but usually it's good. The plus needs to be removed from the name if it has the same old basic stuff. My favorite chair was even missing from the suite in room 117.

"Stopover trip to Boston"

5
04/09/2018

We had an excellent stay at this location. Great, friendly and helpful staff. Very clean hotel and the breakfast was amazing. Quite and relaxed atmosphere. We stay every here at this hotel on our way to Boston and NewYork. The management and entire staff are very pleasant folks.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for selecting us for your recent lodging needs and taking the time to write a review. We are very happy that we were able to take such good care of you, our team's primary goal is your complete satisfaction and beyond, we hope you will join us again soon! Thank you Kind Regards Sunjay Desai Sales Manager

"Excellent Hotel"

5
03/09/2018

We stayed 1 night on the way to our destination. It's a very nice, clean and well located hotel. It was a gem of a find! The room was very nice, the front desk staff was excellent and as a Best Western Platinum customer, we were treated very well!

BW_Berkshire, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Gerald B, Thank you for taking time to review us on TripAdvisor; we are humbled by your wonderful review! Our staff members take their roles in our industry very seriously and try, every day, to provide a level of service and respect as our guests deserve nothing but the best. We are absolutely delighted you enjoyed your stay with us. We look forward to welcoming you back! Sincerely. Bo Lawriw General Manager

"nice place"

4
28/08/2018

My daughter and I stayed at this hotel for two nights for a performance at the Barrington Stage company. Although, I would have preferred the option for just one night- two nights were required as they are for most hotels in the area during the summer season. Our room (two room suite) was very nice. The hotel staff was friendly, courteous and helpful. We did have some issue with children jumping off the bed above us until 11:30 p.m., however, a call to the front desk resulted in that noise stopping.Our room was clean. There was a large breakfast area (although we went out for breakfast) and coffee, etc was available at all times (even with flavored syrups).The hotel is close to all attractions in the area. I would suggest considering this hotel for your stay in the area.

BW_Berkshire, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Lindaco12, Very glad to hear you had a positive experience, and I am thrilled everyone enjoyed their time at our hotel-- we truly appreciate the feedback! I will be sure to share this with the entire team, as I know they will appreciate these kind words! We hope to have a chance to host everyone again in the future, and provide them with another outstanding stay! Take care, Bo Lawriw, General Manager

"average hotel for the area"

3
11/08/2018

We've stayed here often over the years, staff is always friendly and professional. Minor issue this time.. no shampoo or conditioner in our room, the breakfast is OK, wish there were more healthier options. Heard people saying, no syrup for the waffles, no bowls for the cereal..this issue was corrected the next morning. I realize it was a busy time..Tanglewood on Parade was going on, seems the staff should have anticipated that. A/C was noisy in our room.

"Good Value"

4
06/08/2018

Our family of 3 stayed here for a trip to Berkshires and Tanglewood. The location is a few miles outside of downtown Pittsfield. It is very convenient location to visit all the nearby sights. We stayed in a family suite, which is very spacious. The main room has 2 Queen plus a sofa bed, the second room has a king bed. There is a microwave and mini fridge in the room. Breakfast is decent.

"Best Place to Stay in the Berkshires!"

5
26/07/2018

We often stay at this Inn (once in the summer and once at Christmas) and have never been disappointed. The front desk staff is unfailingly polite, friendly, courteous and helpful. We travel with my 89-year old mother and they have been so helpful and have shown us rooms with showers for those who may be physically challenged by a regular shower. Their breakfasts are delicious and plentiful, with a good assortment of cereals, hot meals and great coffee. The rooms are always clean and up-to-date and if there are any issues, they are very quick to correct them. It's not the most inexpensive place to stay, but they do have good deals, especially if you stay there often, or belong to AAA, etc. I recommend that you give it a try and I believe, like us, you will be a return customer.

"Comfortable Stay for Weekend Away"

5
23/07/2018

I was traveling to the Berkshires for a weekend around a geocaching event to visit with some friends from the east coast. The hotel was up to the standards I expect from a Best Western Plus property. The room was clean and the beds comfortable. Ample choices were offered at breakfast. The price seemed fair given the prices of other properties in the area. Only problem I ran into was that the WiFi adapter on my laptop was acting up that weekend and the wired ports appear to no longer be connected, but that is the first time in nearly 10 years I have attempted to hook in with a wire at a hotel.

"Nice Place to Stay"

4
14/07/2018

After a long day of traveling, we found this property to be very welcoming and comfortable. The room was large and clean. Big screen TV. As another reviewer commented, the elevator inspection is out of compliance. (It worked). Breakfast was OK. Staff was helpful and friendly. We stayed on a Sunday evening so it was fairly quiet with no disturbances. It's just two miles to the Shaker Village from the hotel.

"Great place"

5
18/06/2018

Have stayed here numerous times while in the area for personal reasons.The staff are very friendly and helpful. Rooms very clean! Breakfast was adequate, but I am not a big breakfast person, so that may have something to do with my idea about breakfast.

"Overpriced "

2
18/06/2018

Disappointed in my stay. Elevator felt like it was going to break and when I looked the inspection was expired (see photo) 6/18 while trying to relax I had to listen to jackhammering all day as they were demolishing the cement floor in the laundry room on my floor. I wasn't given the courtesy of a discounted rate or even notification that this would be going on, just had to tolerate it all while paying regular rates for my room Breakfast is served daily but I'll say it's probably the worst I've had in a hotel. The eggs tasted terrible. I made a waffle and the batter was dry. I didn't even know that was possible. Prior to checking in you're sent an email to have the option to check in digitally. It gives you timed to select as well as other options. I selected my time (an earlier check in) and drove to the hotel only to find out they knew nothing about this. When I finally went back to check in after 3 as they requested, I still didn't get my room on the top floor close to the elevator. Just a frustrating stay all around. Walls are very thin. I had a loud neighbor who was up very late at night with friends in the room and a loud tv, you can hear everything.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Laura S, We are extremely sorry to hear of all these issues that went on during your stay with us, by far there is no excuse on our part as to why you had such a negative experience! A member of our managment will be getting in touch with you to talk with you personally about the issues you had and provide you with the appropriate resolution to your concerns. Thank you Sunjay Desai Operations Manager Best Western Plus Berkshire Hills Inn and Suites Ph: 413-442-8714 Fx: 413-443-9831 Email: [email protected]

"Great stay"

5
01/06/2018

Clean, friendly, quiet stay. Couldn't have asked for more esp for the price.the room was clean and at a comfy temp. I basically only came to stay the night after visiting with my girlfriends family and left first thing in the morning.

"Hidden Gem"

5
28/05/2018

Found this was a very nice place. Just on the outside of downtown Pittsfield. Very reasonably priced. Quiet clean and very friendly. Has a very nice breakfast setup, the wifi has no issues. Room was clean and spacious. Staff very friendly and helpful. Will definitely stay again when I go back to the area.

"BEST OF THE BEST"

5
01/05/2018

Such an exceptional hotel and town. My highest recommendation. Bo the manager was so helpful and went out of our way to make us feel welcome and comfortable. Words cannot describe the beauty of this region.

"Tony"

5
31/03/2018

A clean and comfortable hotel with great breakfast and friendly staffs! The building is old but very clean and well maintained. The beds are are good The internet connection is not always working as expected.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Tony, Thank you for being a recent patron with us, we truly appreciate your business. Thank you just as well for taking the time to write us a generous review, it is our utmost pleasure to be at your service. We hope that you will come down to the area again sometime and stay with us again. Thank you again Kind Regards Sunjay Desai Sales Manager

"Good, but would have been better if it were quieter"

4
22/03/2018

Stayed here for one night because we got a late start on the way to williamstown Motel was newish, pretty clean. Bed was good and firm, but the pillows were less than desirable (too thin, too soft ). Breakfast was very good (scrambled eggs, sausage, bacon, waffle, yoghurt) and the coffee was also very good. Only real complaint was the noise transmission througth the motel; we didn't notice it in the evening because everyone was probably asleep when we arrived, but if someone coughed anywhere in the building you could hear them.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Mr. Whipple, Thank you for being a recent guest with us, we appreciate your business and equally we appreciate you taking some time out of your day to write us this review. We are happy to hear that everything went well for the most part with your stay with the exception of the noise issue of course, we greatly apologize for this inconvenience. We will be addressing this concern to upper managment to come up with a resolve so it does not stay an ongoing issue. We hope we will get another chance to earn your business. Thank you Kind Regards Sunjay Desai Sales Manager

"Good Value"

4
06/03/2018

Good value but basic cleanliness (bathroom wasn't completely clean). Beds comfortable and breakfast was decent. Best to stay on top floor since all walls and floors! are paper thn. Overall good value though.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Ericraheem, Thank you for being a recent patron with us, we very much appreciate your business. We are happy to hear that overall you were satisfied with you accomodations. We very much apologize for the issue involving the bathroom not being fully clean, thank you for bring that to our attention, we have started implementing new measures to help correct such issues. We sincerely hope we get another chance to earn you business and make everything totally right for you. Thank you for you business and taking the time to write us some feedback. Kind Regards Sunjay Desai Sales Manager

"Impossible to Sleep Thin Walls & Floors"

2
04/03/2018

I spend 30+ nights a year in hotels for work. I have only written one previous poor review for a hotel. The place is clean and safe. The staff is nice as well as the room. BUT the main reason I am at a hotel is for a bed and sleep. I walked in at 10PM to hear the snoring next door so loud I could hear it over the TV. I thought about asking to switch rooms but didn't want to be a jerk. I had to keep the TV on to help mask the snoring. At 5:15 I wake up to the room above walking back & forth. It sounded like elephants. The light fixtures in the ceiling were rattling. For some reason the people walked around for an hour. It is impossible to sleep here if you end up with people noisy or for some reason walking above you. After little sleep and a 12 hour day at work, I have a 2.5 hour ride home tonight that I hope I can stay awake for. Nice hotel but no guarantee of sleep. I paid more for a "chain name" but wish I stayed at a local motor inn now and will next year I am in the Pittsfield area.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear LEK10000, Thank you for being a recent guest with us, we very much appreciate your business. We very much apologize for the inconvenience you experienced during your stay, no doubt a good night's sleep is extremely important and we understand how frustrating it can be to have this with noise issues occuring. We would love to have another chance to earn your business, we would like to keep you here with us vs a local motor inn as you mentioned. Please contact us at your best convenience so that we can provide you with a resolution to this. Thank you Kind Regards Sunjay Desai Operations and Sales Manager Ph: 413-442-8714 Email: [email protected]

"Clean quiet room, breakfast"

4
26/12/2017

I was pleased with this hotel. The rooms seemed like they were recently updated. There was no stale smoke smell, either. The room was quiet, large, and nice, with a king-sized bed, and a separate area with a pull-out couch. There was also a refrigerator in the room. The lobby area has free coffee and tea available all day. The breakfast in the morning was standard - make-your-own waffles, a large pot of oatmeal, bagels & toast, yogurt, coffee. The only negative is that there were no bottles of water in the room. We stayed here as a base for hiking at Mt Greylock - about 25-35 minutes away, depending on the trail.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear cable_consultant, We appreciate your business, we are delighted that you chose to stay with us amongst the plethora of lodging facilities available. Thank you for taking the time to write a review about your experience and going into detail about what you enjoyed and what you feel we still need to improve on. Guest feedback is very important to us and your review is no less, we will use your comments to set benchmarks for our team and measure where we are successful and where we still need work on so that we can continue fulfilling our ultimate goal of superior guest satisfaction. Thank you and we hope to see you again soon! Kind Regards Sunjay Desai Sales Manager

"a nice BW hotel in Western Mass"

5
26/12/2017

staff are very friendly, facilities are nice, and prices are reasonable. I have stayed there for 6 years and they are very friendly to me and are able to offer the lowest possible price. Breakfast is served in the lobby area and the quality is good.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear 521bingl, Thank you for being a long time patron with us, it's a pleasure serving you and we very much appreciate your business. Thank you as well for taking the time to write this review and sharing your experiences, this means alot to us. Your generous comments have been shared with our team and they are pleased to hear everything has been going so well for you when you stay with us. Your feedback has increased their morale and desire to strive for superior guest satisfaction. Thank you again Kind Regards and Happy New year, we look forward to serving you again in 2018! Sunjay Desai Sales Manager Best Western Plus Berkshire Hills Inn & Suites

"It Does The Job"

4
08/12/2017

No frills, clean rooms, extremely nice workers who are willing to help with whatever you need to make your stay comfortable. It's not the Cranwell Lodge but the service and functionality is up there with the best.

"Hotel Needs Updating"

3
04/12/2017

Check-in was great; staff was professional and helpful. The room (pet friendly room) was small for a BW Plus and is in need of updating. The carpeting was badly stained in several places, etc. I'm thinking that pet friendly rooms should have tile flooring!!!

"Super Clean, Great Breakfast"

5
14/11/2017

I travel a lot and always stay at the Best Western. My husband and I loved this hotel, the breakfast was amazing and the room was super clean! The staff was very friendly and accommodating Definitely recommend this hotel!!

"Will Only Stay Here"

5
12/11/2017

I love this place, I travel for work a lot and I will only stay here when I am in the area!! Love the clean rooms, hearty breakfast and the staff are like family here. I can always count on a great night of sleep and a great stay!! Thank you Best Western!

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Thanks for the amazing review Travello! And a special thanks for recognizing our housekeeping team and their efforts to ensure our guests get the very best experience. I was so proud of the team after reading this review. I'll make sure to share just how bright they shine. Thank you again! We look forward to welcoming you back soon! Sincerely, Sunjay Desai, CHA

"Amazing Breakfast and Great Rooms and Service"

5
12/11/2017

This is a great hotel, we stopped here on our way to our family reunion and this hotel accommodated over 15 rooms of our family flawlessly!! We looked forward to breakfast every morning and had a great sleep at the end of the night!! The rooms were huge!! great for family gatherings and kids to play!!! thank you so much!! --M

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Hikingdavid101, Thanks for the wonderful review!! We are so glad we were able to make your reunion trip a special one! We love being able to surprise our guests & love to hear that you loved visiting our hotel. Come back and see us again soon! Sincerely, Sunjay Desai, CHA Director of Sales

"My go to in the Berkshires"

5
12/11/2017

I usually stay at this Best Western Plus when I visit the Berkshires. This is my 4th year in a row and the property is great as usual. The GM Bo is always on site when I visit and a pleasure to talk to. He mentioned they have started some new bathroom renovations and showed me a staged room. Looking forward to staying in one of the new rooms upon my next stay!

BW_Berkshire, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear JasonD12, We love to hear from our repeat guests visiting our hotel. We are so excited that you were able to interact with our crew, and appreciated our updated rooms. We can't wait until we see you on your next visit, and hope that you have a beautiful evening. Look forward to seeing you again soon. Sincerely, Bo Lawriw, General manager

"Very Professional Effort"

4
08/11/2017

Standard Hotel chain that goes out of its way to give you something special. Extremely clean rooms, larger than you would expect. Very knowledgeable check in staff gets you keys in hand in half the time of other places. Free breakfast buffet with eggs, bacon, waffles, bagels, cereal, coffee, juice etc.

BW_Berkshire, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Roldan L, Thank you so much for choosing us here in The Berkshires! We are proud to hear that we were able to provide you with the pleasant, friendly, and comfortable visit that you deserved. Hospitality is our passion and we were happy to have the opportunity to prove it. We can't wait for your next visit to The Berkshires! Sincerely, Bo Lawriw General manager

"Best Westrern Pittsfield, Mass."

5
07/11/2017

Friendly knowledgeable and well informed staff, well maintained facility with rooms that are very clean and quiet! Includes a terrific all you can eat buffet breakfast When in Pittsfield I would not stay anywhere else.

"Lovely, relaxing stay"

5
06/11/2017

We were a group of 4 friends on a reunion weekend. The fireplace suite was ideal for us. Plenty of beds, 2 t vs, a warm fireplace, fridge, microwave, very large room. The front desk staff helped in many ways....extra bedding...towels...bottle opener....restaurant recommendations. Breakfast was ok but plentiful with many options. Anytime we needed anything, they arrived with at our door in minutes. Would absolutely stay here again.

"Enjoyable Experience"

5
02/11/2017

My reservation had to be made at the last minute and involved a possible discount. The staff member found the necessary documentation and made sure I understood about the confirmation number. Each staff person at the front desk made us feel welcome. The room was extremely clean and the bed and pillows were comfortable. Housekeeping had forgotten to leave sweetener and creamer, but other than that I would definitely return.

"Well priced for the area"

4
28/10/2017

Friendly staff. The room was nice and spacious and the bed was comfy. Impressed by the quality of the buffet breakfast. Pretty good for this range of hotel. Only downside are thin walls and there was a guy in the room next to us yelling and swearing on the phone very early. Would use this place again.

"Comfortable hotel"

4
24/10/2017

Stayed 2 nights here on a New England "Fall" trip. It's a good hotel with a welcoming receptionist. Rooms are spacious with small bathroom and separate hand basin. Fridge and microwave are provided. There is a good armchair in the room too. Coffee is available in the lobby. Breakfast is good with hot items provided. The location is not ideal for shopping and restaurants and Pittsfield is a 3 mile drive away. The town itself is rather dull and industrial with a limited selection of restaurants. We ate in an Indian restaurant the first night and an expensive Malaysian one on the second night. A reputable Italian restaurant was recommended to us by the receptionist but we chose not to eat there. This hotel is located about 2 miles from the Hancock Shaker Village...well worth a visit but allow about 3 hours to do it justice!

"good value in the Berkshires"

4
24/10/2017

My husband and I wanted to do a few days of foliage viewing mid October, yet did not want to spend a fortune. This hotel in Pittsfield was in a perfect location between the higher priced Williamstown and Stockbridge, yet easy access to both for foliage and fine museums. We were entirely satisfied and did not break the bank. Hotel was quiet, very friendly, good beds, adequate breakfast, and fridge and microwave in the room so we could have small meals and avoid high restaurant costs. Highly recommend. One tip - when I called for reservations, front desk advised that they were sold out, yet the BW website had availability. This is a quirk of how the reservation systems work, so be advised to try different options when seeking a room.

"paper thin walls"

4
23/10/2017

We stayed at the best western for a day while visiting the area .it is perfectly situated near the Rockwell museum and villages in the area.The front desk were friendly and helpful to our questions we had. The breakfast was good.The only complaint we had was the noise you can hear from other rooms. You can hear other tv's and people talking.

"Pretty Decent"

4
23/10/2017

Overall a good stay. The room was clean with no smell and the bed very comfortable. Service was very good. I mentioned that the toilet was running a little but there was no noise - just wasting water. It was fixed the next day. The motel as a whole was clean although the elevator could use a little attention. The location was a little out of the way - about 4 or 5 miles from downtown Pittsfield. Staff was friendly. Price seemed slightly high but it was high season for leaf peepers.

"Always a BEST."

5
23/10/2017

Best Western in Pittsfield has always been our place to stay. Great staff, clean and updated, great complimentary breakfast! Have stayed at several others in the area and always appreciate the Best Western as a favorite.

"Biking in the Berkshires"

4
14/10/2017

We stayed at this hotel because it was near the Ashuwillticook bike trail. Good basic hotel. Was very clean and the room was spacious. Liked that there was a microwave in the room. Good normal free breakfast.

"Great Stay (except for lack of houskeeping)"

4
14/10/2017

We recently stayed at the Best Western Plus in Pittsfield (October 2017) for 2 nights. Christopher at the front desk took great care of us and provided world class customer service during our stay, (checking us in, storing our bikes, recommending restaurants and sights to see to name a few..). The hotel was clean, bed comfortable and price was right. Breakfast was so so. The eggs were not good (even my wife who eats my cooking through her eggs out), no fat free milk available, coffee was not hot as a few examples). We arrived back late on Sunday after being out all day. Our room was not made up i.e. no housekeeping. As it was late evening we did not call and wait for hosuekeeping as we wanted to get to bed My wife made the bed and we reused the dirty towels. Overall notwithstanding breakfast and housekeeping we had a good stay and again special kudos to Christopher Would have rated 3 stars but raised it to 4 star due to Christopher's great service.

"Highly Recommend"

5
14/10/2017

The more we stay at Best Western Plus hotels, the more we like them. This one in Pittsfield had it all. An excellent hotel. Highly recommend. You will be satisfied with their service, rooms, and professional and courteous manner.

"Excellent Quality"

5
08/10/2017

I came with my husband and niece to stay the night before having surgery at Berkshire Medical Center. My niece and husband stayed one additional night. There was nothing that was not excellent about our stay.The room was clean, comfortable and well appointed. I always appreciate simple in room amenities and it was nice to have a refrigerator. Staff were professional and friendly. We had an excellent stay.

"Pet Friendly"

5
05/10/2017

My husband and I were traveling cross country back to California after having attended 2 weddings in MA. We had stopped at numerous hotels from Lee to Pittsfield only to be turned away because of our small dog. We finally contacted Best Western and was told that they did indeed take pets! We were visiting family in Lee so we're hoping to find a place closer. Our room was so comfortable and reasonably priced that we stayed an extra night.

"comfortable"

4
02/10/2017

We stayed for 1 night and had a good nights sleep. Mattress was a bit firm, room was clean, shower pressure was great, free breakfast was good, but in comparison to another BW Plus we stayed at, the attention to small details was lacking, mostly in bathroom. Holes in wall where they changed placement of towel bar, door frame was coming apart, tile floor had marks on it and the selection of bathroom towels included one that was rough and the other 2 were a mix of rough and soft. Would not have commented on these if we hadn't stayed at another Plus in July which was excellent. When asked, the Manager did say they were due for a renovation (indoor pool planned). Bottom line, good and reasonable priced place to stay in the Berkshires.

"Nice place to stay"

5
01/10/2017

We were pleasantly greeted at check in. The hotel looks newly renovated. The rooms were large enough, with comfortable beds, very clean, pillows that smelled new, with a refrigerator and microwave in the room. They did offer quite a bit of choices at the continental breakfast the next morning even for picky eaters like me. . We had looked at many hotels within a one hour drive and this seemed to be the best hotel for the best value that we could find so I would recommend it if you are in the area.

"Hancock Shaker Village Visit"

3
16/09/2017

The Best Western was just average but clean given its an older BW. We chose that location to visit the Hancock Shaker Village so served our purpose. We toured the area from our 2-night stay and enjoyed some beautiful countryside. Staff was friendly, rooms were clean. We had just come from a brand new BW in Troy NY which was ultra modern. We would stay at this BW if we waned to visit that area again. Check-in clerk was especially friendly and accommodating.

"very comfortable overnight"

5
08/09/2017

very good overnight stay in the middle of a road trip. clean room, comfortable bed not too soft or hard. friendly staff and great price. arrived late at night and left very early so did not try breakfast however coffee was available 24 hours.

"A nice place to stay in the Berkshires."

5
08/09/2017

Well operated, clean and pleasant property with great amenities. Free wife, free parking and free breakfast make this a great place to stay. Helpful and pleasant front office staff. Limited food available in area.

"Stinky room"

2
05/09/2017

The room smelled so strongly of cleaning chemicals that we had to sleep with the windows open all night, and our clothes stunk the next day. Although we smelled cleaner, all of the furniture was covered in dust. Will not return.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Karen B, Thank you for being a recent guest with us at our property, we are happy that you chose us with in the vast varierty of lodging options in the area. We greatly apologize that your experience was not satisfactory and not to your expectations. This is not the level of service we are used to delivering to our valued guests. Your feedback has been shared with the rest of our team and we are beginning to take measures to correct the issues you mentioned to us. A member of our managment dept will also contact you about your experience and offer options to help you. Thank you and please accept our sincere apologies! Kind Regards Sunjay Desai Sales Manager

"Excellent resort at right price"

5
29/08/2017

The hotel is extremely comfortable and is located in beautiful country setting. Nevertheless, it is only a few short minutes from local attractions and downtown Pittsfield, MA. The staff were were very warm and helpful.

"A trip to Pittsfield"

4
27/08/2017

We stayed at a nice Best Western hotel that was relatively inexpensive and in a good location. The staff was very helpful. Their breakfast was much better than continental breakfasts, although the breakfast nook had items crowded together. I hope that they are able to find a way to fix this. Altogether, we experienced no problems and enjoyed our time there.

"Renovations done both to the rooms and upgraded breakfast bar."

4
21/08/2017

We have stayed here several nights now over the past few years and were pleased to see newly renovated rooms. Also the breakfast bar was very much improved. It now features a waffle maker and much better hot food options.

"Good Option for Tanglewood"

4
21/08/2017

Best Western in Pittsfield, Mass. is a great place to stay for Tanglewood or other places in Stockbridge area. The rates are reasonable and the free breakfast is great! Book well in advance of your planned stay.

"Still a great place!"

4
16/08/2017

We have been staying here for the past 3 years and it still is our first choice. The location is almost equidistant to Tanglewood and the many art museums in the area. The breakfast is good although the room can get crowded. The service is great. This year the host was delivering french press coffee to your table. Need I say more?

"Family reunion"

4
14/08/2017

Hotel as expected. One snag was having what looked like beard trimmings on a clean bed. Front desk took care of it. A pool would be nice for the price and there is really no offseason between Tanglewood and ski season. Staff is very professional and do care about customers.

"Reasonable Convenient for Tanglewood"

4
07/08/2017

We are familiar with the Best Western brand. Our purpose was to go to Tanglewood for 2 nights and this property was about 20 mins. to the events. The value for price paid was good, although it would have been nice to have had freshly made muffins or cinnamon rolls on offer at breakfast, rather than packaged run-of-the-mill sweet rolls. Decor is a bit on the gray side; could use a face-lift!

"Reasonable option for area"

4
05/08/2017

Reasonable option for the area. This is an older hotel so to not expect perfection in the rooms, but they have tried to keep it clean. Overall rooms were fine, nothing fancy. Clean with two beds, comfortable. Older bathroom but it was fine. Breakfast was better than average for a continental (included hot options) ... pretty good and I liked that they kept it open until 10:30 am. A 10 minute drive from Pittsfield, very close to the various theatre companies and also 20 minutes from Tanglewood. Overall, it was fine.

"Delightful stay at Berkshire HIlls, Best Western"

4
01/08/2017

Definitely would return to this hotel, great location for our visit. The facility and the staff very comfortable and very efficient. The location and the overall quality were very satisfying. Look forward to staying with them again.

"Overpriced"

3
31/07/2017

The location was fine. The breakfast was very good. The carpet and light switch in our room had reddish-stains that were very visible (and gross) No pool. I felt like we overpaid and would stay someplace else in the future.

"Pleasant and quiet, friendly staff"

5
29/07/2017

A relatively new and quite attractive standard kind of inn in a quiet location on Route 20 outside Pittsfield. 15 minutes to Tanglewood, 15 minutes to Audubon's Pleasant Valley Wildlife Sanctuary. Good breakfast with long hours (6:30 to 10:30, but it was actually available at least by 6:15). Nice rooms, friendly staff.

"Good reliable hotel"

4
29/07/2017

Needed a last minute hotel and stopped here for the night. Desk person was excellent, very polite and helpful. Room was excellent, clean and comfortable. Nice refreshments in the lobby 24hrs, and an excellent breakfast.

"Very Nice Place"

5
28/07/2017

We stayed for two nights, very nice staff. Very clean hotel large rooms very comfortable beds. The price was pretty fair as well. The continental breakfast was very good. The hotel is in a very quite area. We all slept well. Would return...no problem!

"Excellent budget hotel"

5
28/07/2017

I stayed here with family, 2 adults and 2 children. The room was huge, with a separate king bed in a master bedroom, and two full beds, and a sofa bed in the living area. The location was very central for exploring the Berkshires. The staff was courteous. The whole family found breakfast satisfying, including a gluten-free child. Would definitely return.

"A comfortable, centrally located hotel"

4
27/07/2017

We take a Berkshire vacation each summer and we like staying at this hotel. The location is central, Williamstown (Clark) is north, Tanglewood (BSO) is south & Stockbridge ( Rockwell) is nearby. The breakfast are sensible and the fruit is usually good. The rooms are comfortable and the hotel is a little off the Rt 7 traffic so it is possible to travel to & from without delays. There is an excellent exercise room and no pool. No screaming kids!

"Will be back"

5
25/07/2017

This wasn't our first and it won't be our last. We stay here every year when we drop off and pick up my daughter from at Camp Danbee. Staff is awesome. Rooms are super clean. Beds are comfy. Very close to camp!

"One night stay"

4
24/07/2017

Upon check in we were greeted by two great employees. I asked about storing our two bikes somewhere inside rather than in my room or on my car. They found a locked spot inside the building for them. Just fantastic!! Shower had great water pressure, bed was decent, room was clean, stayed on third floor. Breakfast was basic but covered the bases. About three miles outside of downtown, but worked for me!

"2nd year. "

4
22/07/2017

After a pleasant visit to this location in 2016, we returned this year and it did not disappoint. Clean, well appointed rooms. Decent breakfast. Jim at front desk very helpful & welcoming. Bo treated all to French press coffee in the breakfast room. We'll be back next year.

"Good location for playing tourist around the Berkshires."

3
20/07/2017

I selected this hotel for location, location, location, price and because I get BW rewards. The weekday rates were fair, lowest for a medium-sized hotel vs. small the motels or higher priced B & Bs. The rate did sky-rocket when I asked to add a night (Sat.) to the previously booked 2 nights (Sun. and Mon.). However, the staff was nice enough to call back and offer a lower rate by about $56. which made me feel better! Having said that it was not ski or fall season so for a room over $130. some things were average. The breakfast buffet had enough food, but the scrambled eggs tasted grainy and strange. When I selected a "hard-boiled" egg instead and cracked it open it was a raw egg! The staff apologized and stated someone forgot to boil the eggs before putting them out! The bacon was a bit thin and undercooked but 2 types of sausage, lots of bread, waffles, cereal, yoghurt and some fruit were al available. My family and I enjoyed the Melville Museum, the Mount, Lenox and Tanglewood all within a few mile drive. This BW did not have a pool-which I failed to noticed when booked-but there is a big space out back that could accommodate one (hint hint). Also, there was not decent outside seating area other than 2 tables with no umbrellas for the sun. This would have been nice after running around all day to sit and have our cocktails outside. The staff (Bo) was friendly and provided information about the area, but alas he couldn't find any umbrellas for the outside tables.

"hotel"

4
17/07/2017

This medium priced hotel is well located for the Pittsfield area and a very easy drive to most Berkshire attractions like Tanglewood, Jacobs Pillow, Mass Moca, Rockwell and other Museums, several professional theaters, etc. About a 3 hr drive from NYC through beautiful tree lined roads. Hotel itself is well maintained, staff is very competent and friendly, rooms are large and comfortable. Stayed here before and will again.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Elwall22, We are very happy to be of service and convenience to you. It is nice to hear that you had such a great experiance with us and that you had a chance to see so many great attractions we have here. Our primary goal is the to give our valued guests such as yourself the best experiance possible and have a stress free lodging experiance so that you can focus on enjoying your time here. Thank you so much for your feedback. Kind Regards Sunjay Sales Manager

"Best Western, Pittsfield"

4
10/07/2017

nice hotel, reasonably priced for a weekday, convenient location to Barrington Stage Company and half hour from Clark Institute in Williamsburg. Nice rooms, good breakfast, and not great but reasonable fitness center. Overall good experience.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear 761SteveanSue761, Thank you for taking the time to book and stay with us and equally as well for leaving us some generous feedback. We are happy to hear that everything overall was pleasant, from checking in, to the room itself, all the attractions and our breakfast. You did point out the fitness center was not up to your expectations, we are glad you pointed this out to us as we can start taking the necessary steps to improve this issue. Thank you and we hope to see you again. Kind Regards Sunjay Desai Sales Manager

"Over delivered"

5
07/07/2017

The 3 of us booked a room July 3. Like most of the people in the area, we were here for James Taylor at Tanglewood. We booked a room with 3 twin beds. We didn't know what to expect? We checked in at 1:00, way before check in. They were happy to accommodate us. We were pleasantly surprised to find 2 queen beds in 1 room and a King in the second. An amazing suite for the bargain price of $275. The hotel is a 15 minute drive from Tanglewood. I highly recommend this property.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Winegurl716, Welcome to the Berkshires, we are happy to hear that you had such a good trip. We are very pleased to hear that everything went so well during your stay with us and that you felt everything was accomodating. Our goal is to make sure you are settling into a place which you can feel confident of for making you feel safe, secured, accomodated and relaxed. We want you to have a home away from home feeling with no worries in mind so that you can enjoy the main event which happened to be the James Tayor concert. Please join us again soon, we would love to have you come stay with us again! Kind Regards Sunjay Desai Sales Manager

"Decent place to stay with exceptional staff!"

3
30/06/2017

We visited for one night for our anniversary. The hotel was a little less than we expected in its initial view but our check in person was very nice and upgraded us to a fireplaced suite when he learned it was our anniversary. The room was decent but not luxurious and everything worked well. This room needs to be updated as it is tired and not clean enough for my standards. The bed wasn't uncomfortable but it wasn't super comfortable although the bedding was nice and fresh. Breakfast was sparse but you won't starve. Again, the personnel were wonderful. They were friendly and helpful and nice to talk with.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Lnmargel, We'd like to start off by saying Happy Anniversary, glad you decided to choose us over the all the competition in town, we very much appreciate that. We apologize that the hotel felt average and worn down. We are happy to hear that our staff was able to make up for the condition of the hotel, rest assured we are taking measures to help improve the condition and make everything feel fresh again, we apprecaite your feedback as that has helped us take a direction in where we need to improve. Kind Regards Sunjay Sales Manager

"Cozy"

4
28/06/2017

Exceptionally nice staff. Very friendly and talkative. Average hot continental breakfast. Rooms were very clean. The bed was average with lots of pillows. The shower pressure was pretty good. TV channel selection was really good. The only downfall was that the highway noise was a little loud but traffic did slow down late at night.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Daqattaq, Thank you for being a recent guest with us, we appreciate your business. Equally we appreciate you taking some time and sharing your experiance. We are quite pleased to hear that everything overall turned out going well for you. Our staff is very caring and trained to be guest oreintated because that is our main concern so we are glad to hear that they took good care of you and that overall ammendities were to your satisfaction. We apologize that the bed and breakfast felt average and as well as the inconvenience of the road noise. We have begun to take measures to address these issues, your feedback has helped us recognize where we are shinning and where we must still improve. Thank you Again Sunjay Desai Sales Manager

"Clean, basic, breakfast included; convenient to Tanglewood"

4
21/06/2017

We stayed here to be close to Tanglewood for an evening concert. Booked through tripadvisor, and they handled the voucher no problem. Coffee / tea / water available 'round the clock. Breakfast is included and had hot items (eggs, bacon, sausage patties, breakfast sandwich fixings, oatmeal, waffle maker), cereals, fruits, yogurt. Food was fine, not gourmet for sure, but it did the trick. Room was clean with two double beds, small table, fridge, coffee maker, hair dryer. Sink outside of bathroom. I could hear muddled noises from other rooms, but not very loud at all, and it was overall quite quiet. Front desk staff was extremely friendly and very helpful with recommendations for places to get food and running routes. Would definitely stay again for Tanglewood or other Berkshires activities.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Emily E, Thank you for the generous and detailed feedback you left for us. We are happy to hear that everything went well on your trip. Your review has been shared with the rest of the staff and it has increased their morale and our team is encouraged to do even more for our valued guests. Please come join us for another stay if you are coming by the area, we would love for a chance to serve you once again! Kind Regards Sunjay Desai Sales Manager

"Thanks for making it right!"

3
19/06/2017

When we arrived for our 2 night stay, our bathroom had hair all over the bathroom floor and in the bathtub. Once we reported it, management was very aplogetic and upgraded our stay to a better & larger room.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Leslief 412. Thank you for being our recent patron, it was a pleasure having you stay with us. We very much apologize for the inconvenience you experienced in the beginning of your stay but are pleased to hear we were able to turn it around to an overall better experiance for you. We would be happy to have you stay with us again in the future. Thank you Kind Regards Sunjay Desai Sales Manager

"wonderful place to stay"

5
12/06/2017

This hotel was well maintained. The rooms were very clean and well cared for. The beds extremely comfortable, and the breakfast was delicious. Everything was fresh, and tasty, with more than enough to choose from.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear BarbaracZ5017XJ, We appreciate your business, that you gave us a chance amongst all the lodging variety in the area. We also very much appreciate you taking the time to write this review. We are pleased to hear that you had such a flawless experience with us, it's because of valued guests such as yourself that leave us feedback that we are able to improve so much and keep delivering a quality product and service. Please do return to stay with us again, we look forward to it. Kind Regards Sunjay Desai Sales Manager Best Western Plus Berkshire Hills Inn and Suites

"Good. Night's sleep"

4
05/06/2017

Late arrival stopover on our way to Plymouth. Arrived late 9.30pm so didn't see anything of the area but had a great nights sleep. Most comfortable nights sleep of our entire trip, very spacious room. Left in the morning in after breakfast. Very welcoming staff and service. Thank you.

"Had to stay somewhere"

4
05/06/2017

The room was acceptable, the breakfast was ok, the usual hotel stuff, nothing exceptional. Quite a bit of road noise from Route 20. Still overall, a pleasant stay. The staff is very pleasant. The hotel is conveniently located to downtown Pittsfield and major Berkshire County routes.

"Best Western Plus Berkshire Hills"

5
28/05/2017

This is a great hotel which is centrally located for a lot of places we wanted to visit. Already planning a return trip in October. It was comfortable and had a good breakfast. A free, hot breakfast is always on our list of amenities we look for.

"Good location about 15 Miles from Mass Pike near quaint Lee and Lenox"

5
27/05/2017

Service was excellent Very professional and accommodating Buffet breakfast very good Decor is somewhat outdated but other amenities are fine. The Internet is easy to access and quick. Close to good restaurants.

"Port in a storm, great service and people"

5
27/05/2017

My wife and I decided to spend a couple of days in the area after my niece's graduation in New London. I grew up in CT but she never saw the area. We rented a house via VRBO and for the 1st time in years we were disappointed. We needed a place to stay and the BW had a two room suite for us. It was clean, service fantastic, good free breakfast, and centrally located. I normally stay at fancier places but would consider staying in other BWs based on this experience. Hats off to a great crew.

"Comfortable and quiet"

4
19/05/2017

Stayed just one night on our way to Maine but would return. Front desk staff friendly and helped find a good restaurant close by. Room was quiet and clean. Nice breakfast to start our journey the next day.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Ezytravel Thank you for taking the time to post a review about your recent stay with us. We are glad to hear that everything worked out just fine and that we were the place that was ideal for you on your way up to Maine. We hope you can come by this way again and spend some time in the area and stay with us a bit longer the next time around. Please contact us to book your next stay! Kind Regards Sunjay Desai Sales Manager [email protected] main: 413-442-8714

"Weekend in the Berkshires"

4
01/05/2017

Clean comfortable room, very friendly staff, nice selections on hot breakfast in well cared for breakfast area. Convenient location to Berkshire attractions, but not located in a town center, so you have to drive to get dinner, etc.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Frederickc165, Thank you first of all for choosing our property amongst all the other variety offered in town, we appreciate your patron-ship. We are very pleased to hear that you stay was safe, comfortable and enjoyable. We are pleased to hear that you enjoyed our breakfast selections, your feedback helps us understand how we are doing, thank you very much for that. As for the issue of location we understand the inconvenience of not being directly in town where accessibility to things is better. Although we do not have a direct remedy to this problem we are training our staff to be further efficient in recommending selections that are not very far from the property, that have great reviews and we help to get there in the most efficient way as well as offer rides to get there if needed. Thank you and please come stay with us again Kind Regards Sunjay Desai Sales Manager Best Western Plus Berkshire Hills inn and Suites.

"Bw"

5
06/04/2017

Always stay here for business when in this area even if it is a little farther away than other hotels. Very clean, a b c fans f from end de r r. We. E d e d d d d f f d. E d e send e d d ebbed end ensnsnenbe

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear I159CNmikeo, Thank you for taking the time and writing a review. We are pleased to hear everything went well and apologize for the inconvenience you had do to our location. If next time you are coming around and don't plan to travel much we'd like to have you back with us again. We do have upgrades available for our loyal repeat guests. Kind Regards Sunjay Desai Sales Manager Best Western Plus Berkshire Hills Inn & Suites.

"Perfectly adequate "

3
26/03/2017

A fine, basic lodging option. Can't complain. Clean and well priced. Breakfast room a bit tight and busy but it was as expected. I would stay again (we were there for Tanglewood) as it's accessible and affordable.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Reader27, We appreciate very much the honest feedback you have given us. We are happy to hear everything went well and apologize about the space of our breakfast room, we are working ways to improve this issue. We hope to get another opportunity to serve you in the future, we want to make it even better then last time for you! Kind Regards Sunjay Desai Sales Manager Best Western Plus Berkshire Hills Inn & Suites

"Great value"

5
25/03/2017

We have stayed at this hotel many times over the past four years and are always happy with it. The staff is terrific. The accomodations are clean and comfortable. They continue to improve the breakfast offerings. We will always stay at this Best Western when we visit the Berkshires.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Donnie B, Thank you for being a loyal patron to us, we are happy to see that for the past four years we have been your premier place for accommodations. It continues to be our top priority and utmost pleasure serving you and we look forward to providing you excellence and superior customer care. We look forward to seeing you again! Kind Regards Sunjay Desai Sales Manager Best Western plus Berkshire Hills

"Perfect place to stay before heading to Jimeny Peak"

4
07/03/2017

We stayed here for one night because our condo at Jiminy Peak wasn't ready. We arrived late in the evening and had no problem checking in. The rooms were very clean, the breakfast was great with many different options and it was very close to the mountain.

BW_Berkshire, Director of Sales at Best Western Plus Berkshire Hills Inn & Suites, responded to this review
Dear Pmm2010, Thank you so much for the pleasant review, we are very happy to hear that we were able to comfortably accommodate you before starting your day on the ski slopes. We realize that we were not your primary choice for accommodations and would like to thank you for choosing us as an alternative for the 1st night of your get away trip. We hope to be your primary lodging source in the future each time you come this way to visit. Please get in touch with us directly at the hotel to make your next reservation. Thank you Kind Regards Sunjay Desai Sales/Operations Manager Best Western Plus Berkshire Hills inn and Suites 413-442-8714 [email protected]

"Rev Bill Fix Jr"

4
02/03/2017

Was there to perform tax return generation and seminary degree studies. Room was quiet, I had to leave early so didn't have time for breakfast. Room clean and staff professional and helpful. Will stay there again in the future.

BW_Berkshire, Director of Sales at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Rev Bill Fix Jr, We appreciate you taking the time to share your feedback concerning your latest accommodations. We are very pleased to hear that you were able to relax and enjoy your stay as well as having the peace and quiet that you needed to get your work done. We regret that you did not get a chance to indulge in our wonderful deluxe hot breakfast bar however do understand that you had priorities. We would love to have you come join us again, please call us directly to book your next reservation. Kind Regards Sunjay Desai Sales/Operations Manager Best Western Plus Berkshire Hills inn and Suites 413-442-8714 [email protected]

"Excellent"

5
18/11/2016

After and arduous trip across the Mass Pike, driving into this Best Western was a pleasure. Jim the Front Desk Fellow was more than cordial and we we promptly in the room. Jim also had a dinner recommendation that turned out well. The hotel is immaculate and well provisioned. The facility has an old feel to it yet is well maintained. We nicknamed the elevator as it is a tad noisy, humor comes in peculiar ways. The complimentary breakfast is a nice combination. If you do not wish to deal with the awkward breakfast room behaviour of some of the guests, a great diner is just east of the hotel. The room is quite comfortable, again exceptionally maintained. The hotel is a bit of a way from town center, not walk-able. Rooms on the south side facing the highway have a modicum of traffic noise, quite tolerable. All staff members were gracious... an excellent hotel.

"Short stay, great service"

4
15/11/2016

My sisters and I go to the Berkshires twice a year for our Sister's Getaway Weekends and this past weekend, we booked a "suite" at this hotel. I've rented suites before and thought I knew what to expect but I was extremely unimpressed in the Best Western's version of one. It was really just an extended room - a large area with two queen beds and another room with a king bed. The larger room had a sleeper sofa which ends up giving you sleeping accommodations for seven. Now all this may sound great - the ability to sleep seven people - but there was only one small (and I mean SMALL) bathroom, one small sink, and one mirror. That's just nuts. So I really can't recommend a suite unless no one cares what they look like or wants to take a shower in the morning. What I loved about the place was their incredible customer service. When we arrived, Jim G. at the front desk explained that I had booked two suites, not one like I thought. I booked the room from their website but the reservations were really made through Expedia which is sometime problematic when trying to get a refund. Jim took the time to call Expedia, explain the situation, and work with them until they guaranteed me a refund for one of the rooms. After we got to the room, we realized there was no bedding for the sleeper and Jim took care of that immediately. He was really calm and patient with each guest that came to the lobby or who called to the desk. Great guy. This particular Best Western provides a very nice complimentary breakfast buffet with eggs, bacon, sausage, bagels, juice, coffee, DIY waffles, etc. If we had to find a breakfast place for all of us, the cost would have exceeded the price of the room so this was a great savings. And who doesn't love make-your-own waffles? If you're in the Pittsfield area, this is a really good choice. And if you stop in, tell Jim we said hi!

"Great hotel stay"

5
31/10/2016

Overall, a great hotel experience. We stayed two nights and the highlights were the comfy beds and pillows, and the excellent breakfast. Next time I am traveling through this area I will definitely be staying here again!

"Nice accomidations!"

4
31/10/2016

Staff is great and room is very comfortable. You can get delivery to the hotel because there are not a whole bunches of place immediately near the hotel. The room was clean smelling and overall very clean. Recommend the hotel to anyone that needs to stay in the Pittsfield area.

"Lovely stay, fair price"

5
26/10/2016

My husband and I are leaf-peepers, and we needed a hotel for one night in the Berkshires area. We loved our room, and the staff was courteous and helpful. There was a loud rumbling sound at night, which we figured out was a nearby train station. But with windows closed, it was no problem at all.

"Okay stay"

3
25/10/2016

If you stay at this hotel make sure you are not in room 209. Our bedroom was right over the side door, every time someone opened it through the night it would slam shut. Thus waking us up. We could hear every 4 letter word that was said from the room right above us. The manager was great when we told him what was going on in the room upstairs.

"Our stay in the Berkshire Best Western Plus"

5
24/10/2016

Enjoyed our stay at the Best Western in Pittsfield, Hotel was clean, accessible and had a nice breakfast buffet. Staff was friendly and helpful. We had a handicapped accessible suite which met our family's needs. I would recommend

"Cozy, reasonably priced Berkshire hotel"

4
22/10/2016

We stayed here to hike and explore the area. The room rate was a little high due to the beginning of foliage season, but was the most reasonably priced for the area. The hotel staff was welcoming and helpful, and the 24-hour coffee and tea in the lobby was a nice touch. The hotel is clean and comfortable, and seems like it was updated within the past few years. We did not have a suite, but the king room was spacious and bed was very comfortable. The bathroom was small but it was nice having the sink outside of the bathroom. The mini fridge in the room was handy too. Breakfast was good and there was a wide variety of options. The location is convenient for driving to several nearby points of interest. We enjoyed Williamstown, Lenox, and the lodge atop Mt. Greylock.

"Reasonable Roadside Hotel"

3
18/10/2016

Stayed for 1 night, booked the 2 bedroom suite. On arrival, noted that there was the property manager's house directly connected to the back of the hotel. View out of my room was of his front door and inside his garage. Apparently a racing fan, with a new baby. No pool to speak of, back of hotel faces woods, front faces a simple 2 lane highway, but property is set back off the road a bit. Smoking area is out back, a small patio with a metal pail. Lobby is smaller than my living room at home. 1 couch. Front desk pleasant, hard working, long shift. Same person on the entire time I stayed. Good coffee available free in lobby 24h. Breakfast area small, food selection is a little better than basic, and even OK for the Vegan people. Room was large, but it really was like a larger hotel room with Bed and livingroom area all together, bathroom access, and then a second small separate bedroom with TV. The guest in that second room has to cross the larger room to use restroom in the night. They had a quaint little gas fireplace, which was a nice touch. We brought our own travel bar (recommended), so no hotel bar wasn't a problem. Hotel seems a ways outside of Pittsfield proper, almost halfway on the road to Albany. Quiet, although a railroad track about a half mile away through the woods. Unfortunately, can't hear the train noise. Not a destination hotel, but OK for a night if you get a good rate.

"Excellent staff"

5
18/10/2016

We stayed here for a couple of nights and were very happy with the overall experience. The desk staff were excellent (top marks to Bu) and gave us much helpful information. On one evening we had a problem with our refrigerator and the TV. By the time we had returned to our room a couple of hours later the desk clerk confirmed that everything was now OK and that he had fixed things himself ! We stayed at a couple of Best Westerns on this trip and were very impressed with the overall standard of accommodation and staff.

"There were GIANT Sunflowers in the parking lot!"

4
11/10/2016

The room was nice, what can you say, it had all of the amenities required for a Best Western Inn. The staff was really helpful with dining suggestions, and local sights to see. Really though, the parking strip was full of six ft. tall sunflowers! Just a crazy thing, but we loved it!

"Nice place in the heart of the Berkshires"

5
11/10/2016

Best western seems to be making a huge effort to retool their properties and step up their game. I have stayed at 4 different locations for both business and leisure in the past year and each was excellent in both the facilities and staff. I highly recommend Best Western for both business and leisure travel. I have also found their rewards program useful and have received several significant discounts because of my many nights staying at their properties.

"Decent"

4
05/10/2016

Good value, good breakfast, and the room was a nice size. Our room faced the highway so it was a bit noisy at times. To counter this we set the thermostat to run the fan continuously, which did the trick. The staff were very friendly and helpful. We would stay there again.

"cold coffee"

4
02/10/2016

The front desk people were friendly and efficient and found the best price for us, Entry way was attractive and the room was clean and looked fresh. Coffee is advertised for all day long and is available at the front desk and in the breakfast room. At 7:15 Sunday morning both places had room temperature coffee and when told about it they said OK but in 15 minutes the same cold coffee was still there.

"Hotel"

4
30/09/2016

Nice and clean. Needs some updating. Great staff. Little noisy. breakfast good. Nice location in mountains. Pricy for the location. beds very comfortable. Great restaurant near by. we were there only one night on our overall trip so you need to stay longer to take in the small towns and all their amenities!!

"Good Choice - hard to beat"

4
24/09/2016

I do not understand the negative reviews as they sound like a different hotel to the one experienced. Our welcome was warm and the room was big, spotless and the bed and pillows very comfortable. Yes the bathroom has 2 parts however we did not find that a problem at all. The breakfast was a very pleasant surprise - freshly cooked scrambled eggs and bacon and sausage. This was constantly replenished and yummy. The porridge with extras was also very good. My only request would be for plain natural yogurt. Compared to other hotels we found this breakfast amazing in both quality and price - it's complimentary. Located a few miles from the town means it is very quiet and an easy drive to restaurants and place of interest.

"A Berkshire Treasure"

5
09/09/2016

This hotel is conveniently located on the fringe of Pittsville. The property is quiet, the service is excellent, and the breakfast has a fresh assortment of both hot and cold foods. The rooms are clean and the bedding is very comfortable. The hotel offers a business center and a fitness center.

"Good Stay."

3
08/09/2016

I chose this property for the relatively reasonable price in an expensive area. Front desk welcome was nice and helpful. Room was clean and in good condition. No complaints there. I would echo the previous review regarding the breakfast area being way too small and poorly laid out, uncomfortable to use. The location felt out of the way. This made for a quiet night, but no services nearby.

"Berkshire Hills Inn & Suites, Pittsfield, MA"

3
05/09/2016

Okay but over priced. Internet was not functional during our one day stay. Breakfast area layout too small for large number of guests. Food nothing special. No complimentary newspapers. No pool. Pretty far from central Pittsfield.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
We certainly value and appreciate your comments, thank you for your positive review. It makes us want to try even harder to be better. We hope your travels bring you back through The Berkshires so we can welcome you back again.

"Gross Bathroom"

1
01/09/2016

the bathroom in our hotel room was gross. when i say gross i mean the shower head was molded, the tiles grout was all moldy and the soap holder was rusted. in addition the first room we were given smelled horribly of smoke, yet was listed as a non-smoking room. overall we were very disappointed in the cleanliness of this establishment.

"A go to Hotel"

5
23/08/2016

Stayed here a few times when visiting BSO in Lenox, MA. Always happy with our stay. The hotel is clean and up to date and the price still remains a great value. The staff is friendly and accommodating. The free breakfast is far better than most hotels including the higher priced chains.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Thank you for taking time to review your recent experience at our hotel. It is wonderful to hear that our team and the amenities we offer, were able to make you and your family feel comfortable and at ease. We truly appreciate your kind words and will continue to provide our guests with the service you have come to know from us. We look forward to welcoming you back in The Berkshires.

"Friendly Staff and Very Clean Hotel"

5
22/08/2016

This Best Western is a very nice place to stay. My husband and I have family in the area and have stayed here on two separate occasions. The rooms are up to date, the beds are comfortable and the staff is friendly. Great choice for the area, and located within 20 miles of many Berkshire Hills attractions.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Thank you so much for your kind words and for choosing to stay with us. Our guests are the driving force behind what we do everyday, we just simply want our guests to experience great hospitality at our hotel. You made our day! See you soon.

"Good except for the sound-proofing"

4
22/08/2016

We had a lovely stay at the Best Western in Pittsfield, MA. The staff were excellent and very helpful and the room was fine. However, the sound-proofing was non-existent. Our room was next to the Fitness Center and that was extremely noisy. Even after the Fitness Center closed, we could hear everything said by the guests in the room next door - and they weren't speaking loudly. That was the only negative in an otherwise fine stay.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
We value your review, thank you for taking time out of your busy schedule. We really appreciate everyone taking time to share their experience as we are committed to incorporating guest's suggestions and requests in their time here. Your suggestions will assist in us growing as a hotel; you help make us better at what we do! We look forward to seeing you during your next trip to The Berkshires.

"Very disappointing"

1
19/08/2016

Quite dated. Badly needs renovation. Everything is utilitarian. Bathroom in a suite was very poor and small, it was extremely dark with yellowish lights. Sink was outside the bathroom. TV picture quality was terrible. Elevator made lot of noise and looked like made in 1950s, same with the microwave. Lobby was dismal. Breakfast was especially poor. No potatoes. I have never seen hot american breakfast where they don't serve potatoes. No water bottles provided in the room. Surrounding area is not very good either. I would not recommend it.

"Very nice place to stay"

5
17/08/2016

Yes indeed this place is very nice indeed. Very clean, extremely friendly staff, and most important, no odd smells. You all know what I mean. Rooms were very clean as was the rest of the hotel. If there was only one downfall it would be the breakfast. We went down two days in a row, only to find the same items each day, and worse of all, the waffle maker was not working properly. No matter how hard you tried it just wouldn't make a proper waffle. So we ate out for the rest of our stay. Set aside the breakfast portion and we had Avery nice stay and would recommend this place to anyone looking to stay in the Pittsfield area.

"Good location base for Berkshire activities."

4
10/08/2016

Very clean, basic rooms. Nicely landscaped surroundings, very centrally located and easy travel to many of the popular Berkshire attractions. When checking in we were greeted by a very friendly, cordial, informative duo. Breakfast is included in the price, but unfortunately not to our liking.

"Clean, Pleasant and Affordable"

4
10/08/2016

This was my first time to the Berkshire and to Tanglewood. The location was perfect. Only 10/15 minute drive to Tanglewood. We drove to the nearby towns like Great Barrington and Lenox which were both quaint towns w/ shops and restaurants. We had 2 double beds. We were in the second floor in the back of the building. It was nice and quiet. The room was spacious. Like the fact that the sink was outside the toilet and shower area. The bed and comforter were clean and comfy. The a/c worked well but it was so cool at night that we did not need to turn it on. Also the breakfast was ink used. Nothing fancy. But had eggs, sausage, Waffle and pastry. Nice tough to have water and coffee right in the lobby. Totally fine. This was a good place to stay. The price was also reasonable. The other hotels were about double the price.

"Very clean hotel"

5
06/08/2016

Utilized a two room suite: quite comfy. Staff very friendly and supportive. Most poignant feature for a person with asthma. the hotel is very clean. Enjoyed a comfortable stay. Also, hotel conveniently located to Lenox and to Williamstown. Travel to Tanglewood quite easy.

"Very Nice Hotel"

5
02/08/2016

We really enjoyed our stay here Beds were very comfortable, rooms were very clean, staff was exceptional...Breakfast area had more choices then most places offering free breakfast.. As a family of 8 they let us use the breakfast room to just hang out after our day was over.. all 8 of us were very pleased..

"Huge family suite"

5
29/07/2016

My family with three teenagers really enjoyed staying in this hotel, which provided two double beds, a pullout couch, and an additional space with a king size bed. The only downside about the room was that the bathroom was quite small. The sink was outside the bathroom, but it was still a tight squeeze maneuvering to take a shower.

"Small, clean, quiet hotel away from town"

3
26/07/2016

Good place to stay for a night or 2. We did an overnight after a concert at Tanglewood to do some touring of the area. It's a few miles out of town but within easy driving distance to the places we wanted to see the following day. Although not quite as nice as other BW Plus hotels that we've stayed at; for the area it would be hard to beat the price for the cleanliness & other expectations of a BW.

"clean spacious rooms, nice staff, near highway no services within walking distance"

4
24/07/2016

Staff very pleasant, rooms clean, modern, comfortable, quiet considering it is located on two lane highway. Not walkable to anything, a few miles outside of Pittsfield and 30 minutes to Tanglewood. No pool, guests basically use the hotel just for a night's sleep.

"best western"

4
22/07/2016

Great place to stay in the area, especially as there are no two night minimums, easily accessible to Lenox MA and in a quiet location. There is not much to do around the hotel but Lenox is about 10-15 minutes away. The rooms were clean and the staff very friendly.

"Karen"

5
22/07/2016

I am very picky about my hotels. This was fabulous for the price range. Clean comfy beds etc. The staff is beyond friendly and helpful It reminded me of being in the south! Our tv wasn't working at first and we had two people up immediately to fix it. The buffet breakfast we great. Normally these type of breakfasts can be a bit plastic. This was not. Coffee was incredibly good. Not weak dish water. Highly recommend!!

"Nice if you are staying locally"

3
21/07/2016

This hotel is about 3 miles from downtown, so you need to drive. It's fine- clean, friendly, decent rooms. I'm not sure why it's considered 'plus' as I didn't perceive it to be exceptional in any way. The staff were friendly, the breakfast was standard hotel breakfast and the rooms were standard also.

"Best Western in July"

3
18/07/2016

The Best Western was a pleasant but average hotel. We stayed last year in The Hampton Inn which was much nicer but picked this hotel for its lower price and different location. The hotel staff was the best feature, Everyone was very nice and helpful. The room was fine except I really dislike when the sink is not in the bathroom. It is hard not to wake up the other person in the room. Also they really need a make-up mirror. The bed was comfortable but the pillows are really small. Breakfast was ok, I stay away from the hot items but my husband tried them and didn't like them. The price was right for mid-week but it gets really expensive for the weekend

"Worst Western Plus a leaky jacuzzi"

1
18/07/2016

Stayed June 27, 28 and would have stayed the 29th, as we prepaid for the room, but the jacuzzi had a leak they say they were unaware of. We realized it was leaking when 1. It wouldn't hold water, we had to keep filling it. We thought it was a problem with an ill fitting drain plug. 2. Discovered all of our clothes in the adjoining closet were soaked through. We brought our belongings in soft sided bags. Not liking to clutter up the room, I threw the bags and sneakers on the closet floor. On the morning of the 29th we noticed everything sopping wet, the water had wicked up through the carpet and into the bags, and my husband went and got the manager. Sunjay Desai apologized profusely. He offered us another room. Except we had no dry clothes, and were not going to spend the day washing and drying at a laundromat somewhere. We decided to forget it and go home. Mr. Desai OFFERED us points that would total a free night in a BW, as issuing a refund was very complicated. We were agreeable to taking the points. As of today July 18, we have been given NOTHING but a letter, sent in an attachment from the general manager Bo Lawriw, stating they had given us the points, but for some unknown reason customer care did not add them to my account and I should contact them. I have spoken to and emailed customer care who assure me they are looking into it. It is pretty sad that my last day was ruined and now I have to spend weeks on the phone, and emailing BW trying to get the compensation for a room that was OFFERED to me. I am still out $200 for the room and have never been treated so poorly in my life.

"Almost 4 stars"

3
12/07/2016

I was pleased to see the TV's were upgraded to digital but was displeased to see that the TV source was analog. That produced a distorted picture that blows up the analog picture to fill the screen with a bloated like quality. One other really bad problem was the sink in the room. When running the water the sink filled up and took 4 minutes to drain. Either no on else has complained about this clogged sink or the management did not care to fix it after a prior complaint.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Notchbaby, We value your review, thank you for taking time out of your busy schedule. We really appreciate everyone taking time to share their experience as we are committed to incorporating guest's suggestions and requests in their time here. Your suggestions will assist in us growing as a hotel; you help make us better at what we do! We look look forward to seeing you during your next trip to The Berkshires. Sincerely, Bo Lawriw, GM

"Excellent"

5
11/07/2016

Very clean, staff was cordial, breakfast was very good with many options. Very quiet. Rooms very clean and comfortable. Very nice laundry facility on floor. Non smoking was a very nice amenity. Will definitely recommend and would stay there again in the future.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear John G, Thank you for the review of your recent stay with us. There are so many places to choose when visiting The Berkshires and we thank you for staying with us. Glad to hear the serenity and ambiance our hotel as well as the services provided here allowed you and your family to relax comfortably and enjoy your stay. We look forward to welcoming you back again soon. Sincerely Bo Lawriw, GM

"Great Place!"

5
08/07/2016

This is a little bit further out of town, but the lower price makes up for that. The staff is friendly and helpful. The property is clean, well maintained, and has a great breakfast. I would definitely stay here again.

"Darrow Board of Directors meeting"

5
30/06/2016

Room was ready when I arrived. Very polite staff, clean facilities and positive engagement with all staff. I think that others who may want to explore the Shaker Village, see autumn leaves or just get away will enjoy their stay here.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear RichardO, Thank you for an awesome review. We are always trying to provide what is lacking in the world we live in. It seems great customer service is a dying art, well not at our Best Western Plus. Our team members work hard and take great pride in maintaining the cleanliness and beauty of the hotel in addition to providing a level of service and respect as our guests deserve nothing but the best, receiving positive feedback only makes them want to be even better. Thank you for noticing them. We hope to see you again soon. Sincerely, Bo Lawriw, GM

"Great hotel & staff"

5
27/06/2016

This hotel was clean and very well kept! The staff was extremely friendly and cordial. The breakfast was great and the room was large and furnished very nicely. All in all a very nice place to stay! The only difficulty was there are very few places to eat! However the person at the desk gave us the name of a close sports bar which worked out great!

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Jackie E, Thank you so much for your kind words and for choosing to stay with us. Our guests are the driving force behind what we do everyday, we just simply want our guests to experience great hospitality at our hotel. You made our day! See you soon. Sincerely, Bo Lawriw, GM

"Excellent "

5
27/06/2016

Great place. Great management. Front desk-- Jay,Chris, and Jim keep up the good work. Very friendly and accommodating. I was there two weeks, my coworkers stayed there for two weeks before me. They upgraded us to Luxury King Suites since it was off season with no extra cost. Love the breakfast, very neat and clean. Definitely recommend others.

"Clean, but Dated"

3
25/06/2016

Not sure how this hotel earned the 'Plus' status - perhaps because of the super friendly and helpful staff? Otherwise, the hotel is small, older hotel that has been updated and cleaned well. Not so much a 'tree-lined-setting'.......somebody's house and driveway were right outside our window on the back-side of the hotel. If looking for a clean room for an overnight stay, this hotel is a good value.

"Local Favorite"

4
23/06/2016

I am out in the Bershires 4 times a year or so for business and have found this Best Western Plus to be a very good value for the money. It presents well, is clean and has an attentive staff. Bo, the Manager is a professional who works hard at meeting the needs of guests.

"Decent Value for Boston Area.....Free Airport Shuttle."

4
14/06/2016

This was an average hotel. Nothing spectacular bit the rooms were decent, clean, and well maintained. Boston can be such an expensive city that this was a reasonable choice at less than half the price of inner city hotels. Yes, you aren't far from the red line subway that takes you into downtown Boston, so a car rental isn't necessary. Know though that the subway is not as close as some make it out to be. It seems close to a mile away and a sort of sketchy walk through town. The free airport shuttle was a real nice benefit. Our driver, an older man with a native Boston dialect was extremely helpful in telling us about spots in the city we shouldn't miss. He earned a generous tip for his courtesy and info. Although a "free" shuttle, please don't lea e your manners at home and tip these folks. Boston traffic is a nightmare and our driver anyhow, took it with a grain of salt.

"Excellent stay"

5
02/06/2016

This hotel is located in a beautiful, well manicured, tree-lined setting, has friendly professional staff, and is beautifully decorated. The room was spotless and comfortable at a reasonable price. Who could ask for more? Breakfast was included.

"Convenient location, housekeeping needs improvement"

3
30/05/2016

Stayed here with family and friends for a long weekend in the Berkshires. Good central location; other towns tend to be 15-30 minutes away in any direction. We booked a variety of rooms, including a 2-room (3 beds) suite, doubles, and an accessible room. The rooms were decent; the suite was particularly spacious. All rooms were outfitted with a microwave and fridge, which was great for storing our leftovers and water. I found the staff at the front desk friendly and accommodating. The manager was good about accommodating our room requests. He was also attentive to the general needs of guests; when the morning dining area got too crowded, he quickly opened up the adjoining conference room. When there appeared to be no staff to work the kitchen, he was there. The staff who cleaned up around the dining area were diligent. I was pleasantly surprised by the complimentary breakfast each morning, which had a good variety, including do-it-yourself waffles, oatmeal, muffins, bagels, eggs, sausage/bacon, cereal, yogurt, fruit . .. basically anything you could want in the morning before venturing out. There is also 24-hour complimentary coffee/tea/hot chocolate available in the lobby, which is nice (although the water was rarely hot enough for tea or hot chocolate.) Now for the NOT SO GOOD: the cleanliness of the rooms. We found the rooms were not the cleanest. The accessible room particularly fell short in this area; before allowing my grandparents to enter the room, we had to go through the entire room and dust it. Everything was coated in dust - the counter tops, dresser, tables, etc. There was also noticeable dust on some of the desks in the other rooms. In our suite, we noticed that little brown particles would fall out from the crevice between the wash basin and the counter top - possibly your typical bathroom mold/mildew - but really, who wants to see bits of brown stuff flow out while you're washing up in your hotel room? The cleanliness was a disappointment from an otherwise satisfactory stay.

"Berkshire"

3
23/05/2016

Hotel is close to airport and has a shuttle service which is handy. Do not eat at the restuarant near (within walking distance). Very bad food. Better to skip a meal. We tried it for dinner and never again. Pleasant people at the desk.

"Pick this one"

4
21/05/2016

Comfortable stay during our road trip to the North East. You just can't beat BW Plus hotels ..... they are all terrific! Breakfast was plentiful and good. Our bed was very comfortable and we had a great night's rest.

"Great Place to Stay"

5
12/05/2016

This hotel was a welcomed place after a long drive. The front desk quickly checked us in, made dining suggestions, and answered all of our questions for the next day's drive. The room was clean and the bed was extremely comfortable. I would recommend this hotel to anyone.

"A weekend in western Massachusetts"

4
09/05/2016

We were in PIttsfield with a group of friends who have the same interest in antiques that we do. This hotel was the designated accommodations for the weekend, and it worked very well in that regard. We weren't there very much over the two days, but it met our needs very well when we were.

"bowling tourney stay"

5
04/05/2016

a party of 16 ladies on a bowling tourney weekend and we booked here due to location and price, we were pleasantly surprised with the place. Arrived on Sat 4-30 afternoon and front desk staff was nice and helpful. Our room seemed stuffy so I opened window and heard a conversation looking out there is a house less than 15-20 feet from the back of the building! That was a shock but no problem for us. we called down to ask if we could use the breakfast area for card playing, they were gracious and allowed us which was really nice. The next morning breakfast was very nice, consisted of scrambled eggs, sausages, hard boiled eggs, make yourself waffles and other items, the gentleman working the area was quick to clear and refresh items. this is a good 3 star hotel, nothing fantastic but clean and what makes the place is the staff.

"Happy Guest"

5
03/05/2016

As a Best Western rewards member and staying at this hotel prior this hotel should be a model for the rest of Best Western's Chain in New England. Clean, comfortable and quiet. Easy access and the staff are happy, dependable and enjoy what they do. I drove an extra 20 miles to stay the last leg of my business trip because my first two days were so perfect.

"Best Western Plus Berkshire Hills"

3
01/05/2016

The ratings would be 3 to 4 stars but for the noise. We slept poorly. We were on the second floor and every step and door opening and closing above us was amplified by the walls and floors. We recommend only staying on the third floor unless they is no occupancy directly above.

"Decent stay"

3
28/04/2016

First time vacationing in the Berkshires, the hotel was a good price and was a decent stay. The best part of the hotel was that the staff there were very friendly and accommodating. On the other hand, I did not sleep well, the bed was not comfortable. When I went for my wash cloth to shower, it was not cleaned it had makeup on it. (I do have to say they were extremely apologetic and immediately got us fresh ones) Also, the neighborhood that the hotel was in was not the best. For $79 a night it was ok.

"Excellent Hotel and Staff"

5
25/04/2016

I stayed here while attending a nearby retreat with my mother and mother in law. The hotel was exactly what we were looking for relaxing, quiet, clean, comfortable with attentive and helpful staff. We stayed in room 219 which had a fireplace with a sitting area, microwave and fridge. There was a king bed and a separate room with a double bed. We will definitely be back!

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Jennifer L, Thank you for your lovely comments about your recent stay with us! I am glad to hear that we were able to exceed your expectations. We are very fortunate to have such a wonderful staff that are dedicated to providing the very best in customer service. Thank you for staying with us. I hope we get the chance to welcome you back in the future. Warmest regards, Bo Lawriw-GM

"Great Family Suite, used for girls weekend getaway"

5
25/04/2016

Two rooms, slept 4 great. For the price, a great weekend getaway with the girls. Spaceous, and very clean. Great location, located close to town, yet a country feel. Fitness room does need to be updated, but works. Breakfast good.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Elaine B, Thank you for your terrific comments about your recent stay with us! I am so pleased to hear that you enjoyed all of our local attractions and the convenience to all the wonderful Berkshire attractions. We hope you welcome you back in the future. Thank you again! Warmest regards, Bo Lawriw General Manager

"Last minute, awesome stay!"

5
24/04/2016

On our way to The Hancock Farm Museum and Herman Melville House we decided to stay on Pittsford last minute. We were so happy to find this Hotel! As we passed many not so great hotels in the area we started to get worried about what we might be in for. We were extremely pleased all the way around! The staff was wonderful and very attentive. Rooms very clean updated and cozy! I enjoyed my time in the fitness room and breakfast was wonderful. Many choices and we were all 3 happy!

"Great price, for a great hotel!"

5
14/04/2016

Got a nice $100 rate for this hotel. It was in the off season but the hotel and staff were on point. Love the room, great size for 1 person, looked newly renovated. Bo was the one person I remember, he did a great job suggesting places for dinner. Will definitely be back again.

"Deserves 6 stars!"

5
14/04/2016

My husband and I stayed here recently for two nights and we have nothing but amazing things to say! The rooms are modern and spotless, the staff is incredibly professional and accommodating, and the location is so relaxing- off the beaten path but close to everywhere you want to be in the Berkshires. The front desk associates are so friendly, they treated us like we've been coming for years! If we weren't already planning on returning to the Berkshires, we would come back to the area just to stay with the Best Western Plus Berkshire Hills! A+!

"Very nice hotel and staff"

5
08/04/2016

We booked this hotel for an overnight stop on our way from Montreal to New York. The guy at the front desk (Jim) was more than great! He gave us a very warm welcome and all the important informations about the hotel. Also the room was comfy and very clean! Great value for the price, we would definitely come back!

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Dattinchen, We are very fortunate to have a staff that work hard and take pleasure in maintaining the cleanliness and beauty of the hotel in addition to providing a level of service and respect as our guests deserve nothing but the best. We look forward to welcoming you back soon! Sincerely, Bo Lawriw, GM

"Excellent Stay"

5
05/04/2016

The exterior was clean, snowy weekend and the lots were cleared nice and early. Lobby great, brkfast room spacious and lots of food options including hot meal items (eggs, sausage). Room was clean, beds very comfy, pillows were small and soft though. Good TV channel selection, disappointed no EWTN channel. Very nice staff and cleaning service. Definitely would recommend!

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Teresa M, We are so delighted to hear all the compliments and that you enjoyed our amenities as well as our breakfast and bedding. We appreciate you saying that you would recommend this hotel. We truly value the continued loyalty of our guests and look forward to serving you again soon. Sincerely, Bohdan Lawriw, GM

"to much noise"

2
20/03/2016

For 175.00 per night there should be zero noise level at this hotel. I feel it is the hotel's duty to insure this. ie: somebody from hotel should walk around. This was a wedding gift for our son who did not report the noise but then again he shouldn't have had to.

"Anniversary Trip to Berkshires"

5
16/03/2016

My wife and I visited the Berkshires for our one year anniversary and stayed at the Best Western Plus with an in-room whirlpool and fireplace. The hotel was well maintained, the staff were all very friendly, and the room was very nice. We greatly enjoyed our stay!

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Greylyn H, Thank you kindly for your 5 star review of our hotel. We truly appreciate you endorsing our location, customer service, cleanliness and amenities. We are delighted to see that you enjoyed your stay with us and we're looking forward to another opportunity to exceed your expectations. We hope to see you again soon! Sincerely, Bohdan Lawriw, GM

"Great Bang for the Buck!"

5
10/03/2016

Let's start by comparing Apples to Apples: if you're expecting Hilton or Courtyard by Marriott, this is not the same thing. But I will tell you what it is. It is a clean, recently renovated facility with very nice features - including a gym - that makes it standout from other value lodging options in the region. Unless you want a place with restaurant, bar, and pool, this is a no brainer for a clean room and a quiet night of sleep.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear John B, Thanks for your outstanding review and for the compliments on the convenient location, the quality of the guestrooms and our breakfast. We were honored by your honest and helpful review. Thank you again for your business. Sincerely, Bohdan Lawriw General Manager

"Exceptional staff, clean, reasonable hotel"

4
07/03/2016

The front desk staff were very friendly, knowledgeable and efficient. The room was simple but updated and clean. Towels were large for this kind of property and bright white, looked new. The breakfast buffet was simple but the food was fresh and offered ample choices. Would stay again.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Ninallc, Thank you so much for your kind words and for choosing to stay with us. Our guests are the driving force behind what we do everyday, we just simply want our guests to experience great hospitality at our hotel. You made our day! See you soon.

"wonderful accommodations in Western Massachusetts"

5
01/03/2016

Stayed at the Best Western PLUS Berkshire Hills Inn & Suites at 1350 West Housatonic Street in Pittsfield, MA on two separate occasions in the past 6 weeks. The accommodations were clean and comfortable. The complementary breakfast was excellent on both visits. the staff were very professional and courteous. The value using AAA or AARP is outstanding. I will certainly return.

BW_Berkshire, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Timothy A, We are very fortunate to have a staff that work hard and take pleasure in maintaining the cleanliness and beauty of the hotel in addition to providing a level of service and respect as our guests deserve nothing but the best. Thank you for your being a loyal repeat guest and we look forward to welcoming you back soon! Sincerely, Bohdan Lawriw, AGM

"Great deal for the price"

5
29/02/2016

We stay at this Best Western whenever we're in the Berk shires. (about 3 times a year)/ The hotel is clean, the rooms are adequate, and the service is friendly and helpful. The breakfast is very good.

BW_Berkshire, General Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Ted H, Thank you very much for your positive review of our hotel. Our entire team is determined to ensure an excellent stay for all our guests. We are delighted you enjoyed your stay and that you have chosen us to be your hotel of choice in The Berkshires. We look forward to having the opportunity to serve you again on your next visit! Sincerely, Bohdan Lawriw, AGM

"Great experience"

5
23/02/2016

Very friendly and accommodating staff. Also, the breakfast area was kept very clean and had a good variety. This was a huge plus for us, since we are wheat free. They had eggs, sausage, potatoes, yogurt and fruit. Everyone from the front desk to the cleaning staff was nice, courteous, and helpful.

BW_Berkshire, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Sarah O, Thank you for taking the time out of your busy schedule to write about your visit to our hotel. Our staff is so pleased when we exceed our guest's expectations and we are delighted you enjoyed your stay with us. Service is our goal, and I am glad we met that with your stay. We hope to see you again soon. Sincerely, Bohdan Lawriw, AGM

"cosy and comfy hotel near Jiminy Peak"

4
17/02/2016

We stayed at this hotel for 2 nights for our snowboarding weekend. It's less than 20 min drive from Jiminy Peak Ski Mountain Resort. The room was spacious with a very comfortable bed. We like the special design of separating the small living room area from the bed with a small partition, as well as having the sink outside of the bathroom. The 2-night staying at this hotel was truly a pleasant experience. Decent complimentary breakfast.

BW_Berkshire, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Thank you for taking the time to leave such a glowing review on the brand and specifically the hotel itself. We as well as future guests appreciate you pointing out all the amenities both that we have to offer and that you, as a welcomed guest enjoyed. We welcome you back to the Best Western when making your future travel plans and hope that if you are ever in the Berkshires area once again, you will choose to stay here with us at the Best Western Berkshire Hills Inn & Suites. Sincerely, Bohdan Lawriw AGM

"Nice, clean, friendly"

4
12/02/2016

I stayed for one night while skiing. The hotel staff was friendly from the time I booked the hotel. Upon check-in, I was informed they have 24-hour staff at the front desk so call with any question/concerns. They also have 24-hour coffee, tea, and hot chocolate set up in the lobby and coffee and maker in the room (no charge as some other hotels do). The room was nice - big and clean. Breakfast was good - cereals, bread and bagels as well as a toaster, eggs, sausage. They had a waffle machine but it wasn't working great but waffles were good as long as you guesstimated how long to keep it in there (the timer wasn't working) and then kept it in for a few extra seconds. Otherwise it was good. I had left my ski pants in the room accidentally after check-out and had to return to the hotel to pick it up. It was at the front desk waiting for me. My fault I left it but since they knew what room it was left in and I provided them with my phone number upon check-in (which was put into the computer), why couldn't they have called me to let me know they had it instead of me having to search my car and bags before calling them to find out it was still there?

BW_Berkshire, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear SIc498, Thank you for taking the time to let us know about your stay. We appreciate your feedback, as we are always happy to hear of ways we can improve. I want to thank you for bringing the waffle iron to our attention as we have now had the unit replaced, you were right the timer was not always kicking on. We value our guests feedback and hope to see you again in your next visit to the area. Sincerely, Bohdan Lawriw, AGM

"Good room, decent service, mediocre breakfast"

3
06/02/2016

The rooms at this suburban Best Western are pretty good; spacious, clean and well-maintained. The lobby area feels a little small and overall, there aren't a lot of public spaces in this hotel. The desk staff are very polite, although sometimes their attention felt overly solicitous to the point of being almost cloying. The breakfast was filling, but uninspired. Not a huge number of options at the buffet. Overall, a decent, reliable hotel.

BW_Berkshire, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Mark O, Here at the Best Western Plus Berkshire Hills Inn & Suites, we strive to make our guests feel welcome. We value you as our guest and we take your comments and concerns very seriously. We are pleased that you enjoyed all the hotel has to offer. We hope to see you again soon! Sincerely, Bohdan Lawriw-AGM

"Great Clean Hotel to Stay"

5
06/02/2016

Little gem in the middle of nowhere. Very clean and very helpful staff. Work is in Hudson, NY but well worth the 30 minute drive to stay. Never have had a bad stay. Many extras included in room rate. Washer and dryer on each floor and snack area down stairs. 24 hour coffee and tea.

BW_Berkshire, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
I certainly thank you for taking the time to tell others of your experiences at our Best Western Plus, especially because you have visited with us on several occasions. I'm thrilled that you have chosen us to be your hotel of choice. We are always striving for service excellence and cannot do it without the support of our wonderful guests, you are the reason we come to our hotel each day with a smile on our faces. Thank you for allowing us the opportunity to serve you. We look forward to your return visits. Sincerely, Bohdan Lawriw, AGM

"Splendid Place to stay at during trip!"

5
28/01/2016

Came down for a trip last week with family and some close friends, chose this hotel because the reputation of the Best Western Chain and because this one had such excellent reviews. Boy did they nail it, hotel was clean, well maintained, had nice breakfast and rooms were spacious and comfortable! We had a suite which had a nice sitting area and made our five day stay more comfortable. Would definitely recommend this hotel if you are in the area!

"Good room, so-so breakfast"

3
27/01/2016

This is a motel about 2-3 miles out of town; convenient, but not really walkable. Our room was clean, quiet, spacious, and reasonably well-appointed. Wifi included, good enough for streaming video. Service was friendly. The included breakfast was good in theory - hot and cold options, fruit - but less so in reality - dry scrambled eggs, lumpy oatmeal, lukewarm coffee. This may have been due to low turnover as ours was an off-season visit and the facility seemed pretty empty. All in all, a decent and fairly-priced place to spend the night, but a quick snack before breakfast out might be the better strategy.

"A Pleasure to Stay here!"

5
06/01/2016

I have stayed at this hotel several times and have always had a pleasant stay. The staff is very friendly and accommodating, The beds are very comfortable. The rooms and bathrooms are very clean. The breakfast is very convenient and there is a wide variety to choose from.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Denise L, Thank you for taking time to write a review. Our customer service training is very thorough and we take great pride in showing our guests how much we appreciate them. We are delighted you enjoyed your stay with us. We hope to see you again soon. Sincerely, Bohdan Lawriw

"A great choice!"

5
05/01/2016

Very hospitable, friendly and helpful staff. Rooms are clean and well furnished. Lots of convenient outlets for charging. Free wifi. Exercise room is well equipped with treadmill, ellipticals, recumbent bike and weight machine.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Becky G, Thank you for your continued patronage and for taking time to write a wonderful review. We are very fortunate to have staff members that take great pride in showing our esteemed guests how much we appreciate them. We look forward to seeing you soon. Bohdan Lawriw

"The Best of Western!"

5
04/01/2016

This hotel has always been the best of Western choice. Very clean, fabulous staff, great complimentary breakfast. Have stayed here many times and never had a negative comment regarding this hotel. Location is a bit out of the mainstream of downtown, but a much better choice than some of its competitors. Believe it is family owned which makes them more conscientious to assisting customers to enjoy a good clean hotel with many qualities to attract the traveler. Always a pleasure staying with them!

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Marie C, We are so appreciative of the time you spent to give us a glowing review on TripAdvisor. Thanks, you made our day! We strive in providing extraordinary quality service and accommodations and our Team Members are delighted when we exceeded our guest's expectations. Thank you for allowing us the opportunity to serve you and we look forward to your return! Sincerely, Bohdan Lawriw

"Excellent Value!"

5
28/12/2015

Clean rooms and exceptionally friendly service make this Best Western a very wonderful experience and a good night's sleep. Unfortunately, I cannot vouch for the breakfast as we did not partake, but the coffee was great.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Thank you for taking the time out of your busy schedule to write about your visit to our hotel. Our staff is so pleased when we exceed our guest's expectations and we are delighted you enjoyed your stay with us. Service is our goal, and I am glad we met that with your stay. We hope to see you again soon. Bohdan Lawriw, AGM

"Great Clean Hotel to Stay"

5
21/12/2015

This hotel is a gem in the middle of the mountains. Personal staff and a clean facility. Nice breakfast with 24 hour coffee available. Staff is always willing to help and if you do not need help they are always willing to listen.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear John A, Thank you so much for taking the time to place a review on TripAdvisor about your stay with us. Some of the most important aspects of a great hotel are the location, amenities, service and the ability to get a comfortable night's sleep. There is nothing better to us than a happy and satisfied guest and we are delighted you enjoyed your stay with us. We look forward to having the opportunity to serve you again!! Sincerely, Bohdan Lawriw, AGM

"EXCELLENT ROOMS AND STAFF"

5
18/12/2015

Everyone from the staff including management, front desk, maintanace the 'Breakfast Lady" are professional helpful and resourceful yet very welcoming. The rooms are clean and well designed especially the 'Fire Room Suite". The finishing touches are well executed. I stayed here on business for two weeks and the longer I stayed the better the experience was.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Alexander r, Thank you for your review of your recent stay with us at the Best Western Plus. There are so many places to choose when visiting the Berkshires and we thank you for staying with us. It is nice to hear that you were able to enjoy the spacious suites our hotel has to offer and services provided here allowed you to relax comfortable to enjoy your stay. We hope to see you again soon. Bohdan Lawriw, AGM

"Great little hotel right off the highway"

4
10/12/2015

I stayed here last February with my girlfriend to enjoy Pittsfield and ski a few days at Jimini Peak. Location is good, only 5 minutes outside of downtown pittsfield where there are some great restaurants and things to do. If you plan to ski Jimini Peak is only 15-20 minutes to the mountain and really easy to get to. There's another small ski hill down the road about 5 minutes as well that could be fun to check out. The room was large, clean, and comfortable. The microwave and mini fridge were super convenient and the bathroom was clean and a good size for us. The two people we dealt with at the desk were friendly and helpful with any of our questions. If you just need a solid place to rest your head or enjoy a weekend with your S/O this is a great place!

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear KyleT_NYC, What a great compliment that your stay with us was “great.” We are very fortunate to have a staff that works hard and takes pleasure in maintaining the cleanliness and beauty of the hotel in addition to providing a level of service and respect, as our guests deserve nothing but the best. We are so happy to hear you will be coming back and are eagerly awaiting your arrival!! Sincerely, Bohdan Lawriw AGM

"Pleasantly surprised"

5
07/12/2015

We were looking for a cheap place to stay in the off season with friends. We were trying to save money so we booked this place thinking it was just a regular basic no frills hotel. We were surprised by how much we enjoyed it here! We also had zero expectations since we saw the brand name as "best western". In any case, all of the employees were really nice to us upstairs and downstairs. We had a one bedroom suite with a queen bed in the separate bedroom and a king bed in the living room. There was a pull out couch, fridge and microwave. Best of all, there was a working fireplace! The tv's are both flat screen in each room. The bathroom was very small and basic but was clean and water pressure was fantastic. The sink is separate, outside of the bathroom which makes for easy prep in the morning with multiple people. The free breakfast wasnt anything remarkable but hey, its free and u can always have a yogurt and fruit if u do not like fake eggs. The lobby always has hot coffee and tea and water available for free. They have a small snack corner for purchase. The location is just a few blocks off city center but it was not a problem for us to drive 20 mins to all the restaurants in the neighboring areas. If i were coming back to this area again, i would definitely stay here again for this experience. It was pleasantly surprising.

"Nothing to Write Home About"

4
29/11/2015

Very unexceptional chain hotel. Location is not so great, on route 20 with fair amount of traffic so probably rooms in the back are best for a good night's sleep. It was generally clean and comfortable- though our blanket was stained. Breakfast was your usual low end free breakfast, with some good fresh oatmeal but otherwise nothing very tasty. Four stars only in the sense that nothing major wrong with it and it was a slight bit better than some of the other basic budget lodging choices in Pittsfield. Guess that's why it's high on the list -- the bar is pretty low. Staff was friendly enough.

"Review Survey"

5
28/11/2015

the hotel was very good in all areas, particularly when a request was asked about having the tv in the breakfast area set for the Macy's Thanksgiving Parade to be seen while all ate. The children and parents had a good time. thank you very much.

"Good Value/Exceptional Staff"

5
25/11/2015

This property has reasonable rates for the Berkshire County Area. The facility is well maintained and very clean. They provide a full breakfast as part of the room rate and service healthy foods. The fitness room is well equipped for a small hotel. An A rating for sure!

"Great Escape from the Ordinary!"

5
22/11/2015

It was a pleasure to stay here at the Berkshire Hills Inn & Suites in a room with a fireplace. After a long day listening to music at Tanglewood, me and my wife would open a bottle of wine and sit by the fireplace. Every time we come to Pittsfield we always stay here.

"Great place to stay"

5
18/11/2015

I have been at this hotel for 4 weeks with 8 to go. So far a friendly accommodating staff with nice clean room. The breakfast is hot and good better than your average. The gas fire please is a nice touch

"great place to stay"

5
18/11/2015

We had a great breakfast and the room was very clean . We had a room with a fire place . It was very romantic . We went to 2 winearys with in 5 miles . great weekend getaway . We will be going back for Skiing .

"Very friendly and clean"

4
15/11/2015

We've stayed at several Best Western this year and I've decided they have a knack for hiring friendly people. This one is a good example of good customer service. The room was clean and comfortable. The location is just east of town but easy to get to. We'd stay again.

"Very nice clean place to stay"

4
09/11/2015

The place was a very clean and well kept property. The front desk was more than accommodating. The breakfast had a great variety and the food quality was excellent. The room price was kind of the high side for the area, but it was a Saturday.

"Welcoming Place"

4
03/11/2015

Beautiful property and facility; sleek and modern décor. Felt welcomed by staff and reception was friendly and helpful. Early arrival, yet room was ready and even when asked if a comparable room was available, change was handled well. Comfortable, quiet room with terrific bed and comfy pillows. Morning paper and computer/printer usage available for free. Breakfast was average with scrambled eggs, bacon, sausage, yogurt, cold cereals, assorted pastries and breads, coffee and tea. Laundry facility has only one washer and one dryer. ($1.75 each load)

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear NateaBar, Thanks for your excellent review and for pointing out our excellent amenities, quiet atmosphere and convenient location. We appreciate you saying that you will be back and look forward to serving all your hospitality needs when you return to The Berkshires. Sincerly, Bo Lawriw AGM

"Best Western Hotel in Pittsfield, Mass."

5
02/11/2015

Well received by staff; helpful with our questions. I would stay there again. The good construction of the building, décor in the rooms, amenities, breakfast, and noise suppression were most noteworthy.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Charles S, We very much appreciate your detailed Five Star review and strong endorsement of our family owned and family run hotel here in The Berkshires. We strive to give our guests much more luxury, service and amenities than one would normally find in this price point. We also stand by our saying "Stay with people who care". Thanks for noticing and pointing it out to the Trip Advisor community. It was an honor to serve you and we look forward to seeing you again on your next visit to The Berkshires. Sincerly, Bo Lawriw AGM

"Nice place to stay"

4
29/10/2015

We stayed here for 3 nights while we enjoyed the foliage in the area. Our stay included a breakfast that was very nice and had a large variety to choose from such as eggs, bacon, pancakes, bagels & english muffins, fresh fruit, juices, coffee & tea

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Karen S, Thanks for your outstanding review and for the compliments on the convenient location, the quality of the guestrooms and our breakfast. We were honored by your honest and helpful review. Thank you again for your business. Sincerely, Bohdan Lawriw Assistant General Manager

"Birthday Surprise"

5
26/10/2015

Stayed at the hotel as part of a birthday getaway weekend. My daughter called to send me a surprise flower arrangement and when the hotel found out about my birthday they upgraded my room. What great customer service!!!

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear dbertrammorin, We are happy to see that you enjoyed your time here with us! We take pride in always providing excellent customer service, keeping our rooms spotless, and always having a welcoming atmosphere. I am thrilled to see that we succeeded in all of these areas during your stay. We would love to have you stay with us again in the future should you travel back to The Berkshires! Sincerely, Bo Lawriw, AGM

"pittsfield"

4
26/10/2015

All the staff at this hotel are very friendly and helpful. A great and convenient location for this hotel. The adjacent room noise detracted from an otherwise great experience. Its a bit pricey for the area but a great value compared to the other options in the area

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear edwardr981, We are so overjoyed that your visit to The Berkshires was great, and glad that we made a difference...your compliments as to our value and quality mean a lot to us. See you back real soon and again welcome to our BEST WESTERN Family!!!! Sincerely, The Best Western Plus Team

"1 night stay clean rooms"

4
25/10/2015

Went for fall foliage get away last min. Hotel staff was friendly,stayed in a king room. The room was spacious and clean. The bed was comfortable. Hotel serves complimentary breakfast. Plenty of outside parking in well lit area

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Victoria b, Thank you so much for your lovely review of The Best Western Plus Berkshire Hills Inn & Suites. We are so delighted that you enjoyed your stay with us and your visit to the Berkshires! It is always our intention to "WOW" each and every one of our guests by offering outstanding service and a beautiful, modern, sparkling clean guest room. We are excited by the prospect of welcoming you back to the Berkshires in the very near future! Wishing you a most enjoyable day! Sincerely, The Best Western Plus Berkshire Hills Team

"fall foilage trip"

5
22/10/2015

Nice hotel with a very clean and comfortable stay. Friendly check in person, who when we asked him where to eat dinner. Suggested the Roast garlic place down the way. It was wonderful ! I also loved the mint/ strawberry water that was at the coffee station at check in. Breakfast was good. Would definitely stay here again.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Guest, Thank you for taking time to share your experience. We take great pride in maintaining our property to meet the highest standards our guest expect. Our team members are delighted you enjoyed our beautiful appointed hotel and the amenities we offer. We look forward to welcoming you and your family back in the Berkshires. Sincerely, The Best Western Plus Berkshire Hills Inn & Suites team.

"Best motel on vacation"

5
18/10/2015

This motel had everything they advertised, and everything exceeded our expectations. The 3 adults in our family stayed in one of their suites and it was perfect for us. Our stay at the Best Western Berkshire Inn & Suites was a highlight in our vacation.

"pleasant experience"

5
17/10/2015

beautiful surroundings and a clean, comfy hotel. Our room 320 was nicely decorated had a fridge and microwave.It was very quite. Nice full breakfast,pancakes, waffles, bacon, fresh cereal, muffins ect.. Helpful staff, you won't be sorry you stayed.

"Road trip"

4
16/10/2015

Booked this at the last minute whilst driving West from Boston in the hope of seeing some fall foliage in New England. It was perfect for a one night stop over - quiet, big comfy bed, free breakfast (I was mesmerised by the automatic waffle machine). Good location for Mohawk trail route.

"Plusses and minuses."

4
15/10/2015

We stayed three nights. After the first night we expected that the bed linens would be changed, and the room cleaned. The towels were changed, the beds were only straightened up. Nothing was cleaned. When did motels quit providing these services? Some accommodations give you the option to opt-out of some services that are provided calling it... being green. That was not the case here. The property is in good shape. The free breakfast features hot foods. The bedding is of a nicer quality. The motel is on a well traveled road. I'd imagine traffic noise would be an issue. We requested the top floor when I made the reservation in June. Unfortunately one was not available. Lots of noise came down from the room above.

"Basically a good Best Western, very nice staff."

4
14/10/2015

So the location isn't great since it's not in town, but it's quiet and clean and the staff is very nice. I've stayed there twice, both times pleasant. Nice to know that they have suites, which makes staying with kids a cost effective option.

"Great stay at Best Western"

5
12/10/2015

We thoroughly enjoyed our stay at this hotel. Bed was very comfortable.Nice location, room was very comfortable and clean. Staff (Thank you Jay for your help early in the AM) were ALL very courteous and made sure we had everything we needed. Stayed 3 nights. Our son stayed at a more expensive hotel and when we went over, we definitely liked ours better. They also had to pay for their breakfast.

"A good hotel but not a very convenient location"

4
03/10/2015

This is a good hotel though it's in a sort of out-of-the-way location several miles from the center of Pittsfield. The room was comfortable and large and we especially appreciated that the sink was outside the toilet/shower room. It meant that one of us could be using the the sink while the other used the toilet. The hotel was quiet, the bed good and we slept well. There was a minor problem when we arrived - the cable was out of order so we had no internet or TV service until after dinner, but the desk clerk did make sure that the cable company came out and fixed the problem quickly. I want to give the hotel credit for a very good breakfast buffet, much better than some other Best Westerns we have stayed at recently. There was a good choice of hot and cold items and the woman taking care of the breakfast room was exceptionally hard working - she cleared tables as soon as they were vacated and she made sure that the serving platters for all the food choices were always full. Although the hotel's location was a drawback, in other respects we found it to be very good, and reasonably price.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Thank you for sharing your kind comments with us and for being our guest at the Best Western Plus Berkshire Hills Inn & Suites. We are grateful that you were able to enjoy the many amenities that the hotel has to offer. I will share you kind comments with the staff and appreciate the acknowledgement of our breakfast attendant and our front desk staff who assisted you. We also thank you for the recommendation and look forward to your next visit with us in The Berkshires. Gratefully, Bohdan Lawriw AGM

"pleasant stay"

4
02/10/2015

sorry, I can't provide any names of your employees but I could ensure you that everyone I came in contact with from the breakfast staff to the reception staff acted in a courteous and professional manner.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Robert D, We are happy to see that you enjoyed your time here with us! We take pride in always providing excellent customer service, keeping our rooms spotless, and always having a welcoming atmosphere. I am thrilled to see that we succeeded in all of these areas during your stay. We would love to have you stay with us again in the future should you travel back to The Berkshires! Sincerly, Bo Lawriw, AGM

"A BEST of Western!"

5
28/09/2015

We have stayed at this hotel when it was under a different name and now it has been taken over by new hotel chain and management. Fantastic! The changes in this hotel have made it a definite choice for our frequent travels to the Berkshires. All rooms have been updated, very clean, great breakfast room with complimentary hot and cold food choices. The staff is wonderful and assists in any way to help their customers enjoy a terrific stay. Plenty of parking and only minutes from downtown activities. Coffee and tea in lobby 24 hours along with wi-fi and separate small room with computers. Price is right and we highly recommend this hotel.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Marie C, Thank you for being our guest and staying with us at the Best Western Plus Berkshire Hills Inn & Suites with your family. As a returning guest, I am glad you enjoyed the service and found it to be warm and genuine. It's great that you also liked the size of your accommodations including our breakfast. We do feel that guests should feel that the Best Western Plus is their home away from home, so thank you for sharing those comments. We would like to thank you once again and look forward to your next visit to the Berkshires and staying with us at the Best Western Berkshire Hills Inn & Suites. Sincerely, Bohdan Lawriw AGM

"Stay at hotel"

4
28/09/2015

Our stay at the hotel was very good. Rooms were clean, staff was friendly, and the food was good. The only complaint we had were the pillows were too high, and kind of made our necks hurt. We asked for "flatter" pillows but there were none. Overall, our stay was a satisfactory experience.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Susan T, We are delighted that you enjoyed your recent stay with us and that you enjoyed your time. We take pride in always providing excellent customer service to our guests and I am glad that we are able to exceed your expectations during your stay. We will also look into providing pillows that are not so full for special requests. We look forward to seeing you again. Sincerly Bo Lawriw, AGM

"All things wanted"

5
24/09/2015

On a trip searching for fall foliage colors, and we are by the Berkshires. Checked the reviews and prices and decided this was a stop for us. Price was acceptable, the front staff very helpful and friendly and the room was clean and quiet. Parking in front or the side for easy off loading of suitcases. There is no restaurant on premises, but a nice wood-fired oven pizza place 5 minutes away. And they have coffee in lobby 24 hours. A perfectly suitable stay.

m1desai, Manager at BEST WESTERN PLUS Berkshire Hills Inn & Suites, responded to this review
Dear Jimm M, Wow! Thank you for making us feel so special! We are so appreciative of your comments and recommendations to stay with us. And we're so happy to have you part of our community now too! Our staff thanks you and we welcome you back soon Sincerely, Bo Lawriw, AGM