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Best Western Hotel Inn of Pinetop, Pinetop

4.5/5  - basé sur 443 notations.
404 E White Mountain Boulevard, 85935-7032, Pinetop, United States - See map

People come from around the country to take on the powder at Sunrise Ski Resort, and our Pinetop hotel provides the perfect accommodations for a fantastic vacation. Pinetop, AZ, features the best of the great outdoors throughout the year. Skiing at Sunrise Ski Resort is a favorite recreational activity, but boating, fishing and hiking are the activities of choice during the summer months. Golfing is also popular, and there are many courses throughout the region for guests to practice their swing. Getting outdoors is a way of life around here. The Winter Games and Dog Sled Races provide plenty of cold weather entertainment, while the annual Run to the Pines Car Show attracts luxury, exotic and collector car owners from around the nation. Hunting season is something everyone in the region waits for, and the annual Pow Wow brings together Native tribes from around the state. Our Pinetop hotel is near a lot of restaurants, and we’re located in the heart of Pinetop close to fishing spots. There’s a great hiking trail just 500 feet from the hotel, and all guests are surrounded by a relaxing environment. Beautiful pine tree views and a number of golf courses provide the backdrop for our hotel. We also welcome a number of business travelers to our Pinetop hotel, including guests in town for work with Safeway, Circle K, Arizona Fish and Game and Indian Health Services. No matter why you’re visiting Pinetop, whether for work, skiing or exploring, beat the Phoenix heat and enjoy spacious accommodations in a quiet, relaxing environment. At this hotel, we understand that you need to rejuvenate and feel right at home. Book your upcoming, well-appointed room at Best Western Inn of Pinetop, where guests get a great value! Enjoy your stay.

Best Western

Hotel Inn of Pinetop

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Hotel advantages

  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 437 guest reviews
NOTE ISSUED
Excellent
275
Very Good
119
Average
29
Poor
8
Terrible
6
REFER TO NOTICE
Business Business
58
Couples Couples
170
Family Family
139
Friends getaway Friends getaway
38
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"GOOD NIGHT"

5
09/10/2018

This motel was exceptionally clean and the staff was helpful and friendly. The room was comfortable and I liked the arrangement of the bathroom. It was mostly quiet, just a few children running up and down stairs, certainly not the fault of the motel..it was very easy to find. I recommend this to all who want a good nights rest and decent breakfast. The bed was very comfortable.

"Pinetop Excursion"

5
01/10/2018

This was a last minute trip to meet some friends in Pinetop for the car show. One of the few places that had an opening and willing to work with just a Saturday night stay. Fernando was awesome in getting a room for an early check in. Didn't want to ride around with luggage on the back of the motorcycle nor have to wait until 3 pm for check in. He went as far as getting a room facing the front area parking lost so I can keep an eye out on my bike. I'll look forward to staying there again and hopefully there will be snow on the ground!

"Pretty outside...not a place to sleep"

1
19/09/2018

The most uncomfortable bed, pillows and linens. I like Best Westerns because they are as a rule a good place to sleep while traveling across states. My husband and I woke up with sore backs and not good when we had 400 miles ahead of us. I went to talk to the Front Desk upon check-out and they did not care. Will not go back.

BestWesternHotels, Corporate at Best Western Inn of Pinetop, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great hotel in Pinetop"

5
02/09/2018

We were there for a few nights, just to get out of the summer heat of the Phoenix area. Pinetop is a wonderful community surrounded by tall pines and close to activities and gorgeous scenery. This is a great little affordable hotel with excellent front desk staff that made our stay comfortable. The rooms were immaculate, cleaned early every day, never a problem coming back in the afternoon to find it unattended, and never a heavy scent of cleaning supplies or air freshener thankfully. Breakfast was hot, fresh and ample. Eggs, sausage, bacon, cereals, usual carbs to toast, oatmeal in packets. The waffle maker worked fine, there were strawberries and whipped cream on the weekend, which was a nice treat. Nice collection of black teas, coffee was average, but available all day. Apples and bananas. Our room was towards the back, and we heard no street noise or except for a few steps from upstairs guests, never heard anyone else or their tv, through the walls or ceiling, and those were nights the hotel was sold out. Loved that. The hotel backs up onto a lovely neighborhood which was perfect for walking their streets amidst tall pines. At the top of the hill behind the hotel is actually a Trailhead into the national forest, once again surrounded by lush tall pine trees. The location is terrific, close to restaurants and an easy getaway out of town to the forest, ski mountain or points east. We drove through Greer and Sunrise, then headed south to Alpine and Hannagan Meadows for a day trip, so many meadows and pine forests! This is a hotel we will return to, so glad we found it, just perfect for our needs.

"Comfy, Professional, Clean, Worth the Stay"

5
30/08/2018

As a business traveler I look for many things, comfort, cleanliness, professional and helpful. This property had all of them. I like the BW brand because I can count on these qualities as I travel Arizona. I will be back when in the area again soon. Kudos to the whole staff.

"You'll enjoy this smaller, quiet hotel"

4
06/08/2018

We have stayed at this hotel many times over a 10 year period. We like the quietness of a smaller hotel. Staff is friendly and always available. Good restaurants in area. One is right next door in a rustic cabin. A second excellent restaurant is right across the highway -Darbi's. Enjoy the cool(er) weather of the White Mountains at this Best Western of Pinetop.

"Visiting Family in the White Mountains"

5
26/07/2018

My wife and I are regulars at this Pinetop Best Western. We stay there because of the staff and service. My wife is ADA and we travel with pets. The staff here have helped us with everything possible to make all time great. We trust them and that goes a long way. From those at the front desk, Brenda, Shayna and Fernando to Richard and his room crew. See you all again in Feb 2019

"Housekeeping not up to par"

2
12/06/2018

Overall it was a decent stay. Positives - Decent breakfast for smaller hotel; Friendly staff; Beds were fine; Sink outside shower/toilet area; Microwave; Fridge; Convenient location. Negative - Small shower/toilet area. Gross!!! - Two different (past guests) socks left under bed. With a mint or candy too. Glad I seen it next day on my way out. I couldn't bring myself to check under other bed. It just makes you wonder what else didn't get cleaned or changed. Was housekeeping so bad they didn't lift the bed skirt or vacuum under bed???

"Pinetop"

5
24/04/2018

Great time and trip...will be back soon!!! From the beginning to check out everything went very well. Very nice rooms and comfortable. Very relaxing and quiet and a good variety on the breakfast bar...

"What the heck died in the lobby?"

2
20/03/2018

The lobby smelled like a dead animal. A junkie tried to sell me a knife in the back parking lot in the dark while I was unloading our luggage. I gave him $5 and didn't take the knife, hoping he wouldn't slash the tires on the rental car. I then moved the vehicle to the front parking lot, where it was brighter and in view of the reception desk. The single king room was pleasant enough, but not up to Best Western standards. The bathroom was so tiny that they couldn't fit the vanity in the bathroom. It was out in the room. Someone else's eyeglasses were on the floor in the room, implying that the room had not been cleaned or vacuumed since the previous guest(s), at least. The bacon at the free breakfast appeared to have been reheated several days / times. The orange juice was warm. Don't even stay in this town. There appears to be gang activity. There did not appear to be any bed bugs, so I gave it 2 stars.

Simon R, General Manager at Best Western Inn of Pinetop, responded to this review
Dear NHwaterfont, I would like to apologize for not exceeding your expectations. We strive every day to provide superior customer service and our cleanliness. I am sorry we were not able to do that for you and for your experience in the White Mountain. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Sincerely, Simon Rizk General Manager Best Western Inn of Pinetop

"Nice Clean place to stay"

4
20/12/2017

Good value for a place to stay. Internet and tv were good. Breakfast was good and adequate. Our room which was towards the back was quiet and warm. Overall appearance of the hotel was inviting and everything seemed clean as it should. Check in was easy and the 2 staff members that I came in contact with were friendly and helpful. Would stay here again

"Spacious"

3
14/12/2017

The rooms are extremely spacious. Available electrical outlets in areas of convenience could be increased. The decor is somewhat modern, but the walls seemed a bit sparse. The bathroom area was very small, but I think I preferred the extra space in the room in this case.

"Outstanding pleasant stall and wonderful rooms"

5
04/12/2017

We encountered an inconsiderate family in the room next to us that woke us up at 6AM. Fernando who was working the front desk was so helpful and understanding and changed us to a new location that was perfect. The staff is excellent and the rooms are large and very clean. The breakfast is also very good with something for everyone. We will stay here again and will highly recommend this hotel to anyone who needs a room in the area.

"A very comfortable and well-run property"

5
01/12/2017

This was my first trip to the area and am so glad I stayed at this motel. It is exceptionally clean, with a friendly and helpful staff as well as nice amenities such as a jacuzzi spa and a laundry room for guests. Also, it is located on the main street through town, but I found the room to be very quiet and free of traffic noise. Also, the breakfast bar was the best I have ever seen, with a huge variety of juices, breads, cereals, waffles, sausage, eggs, bacon, etc. etc. Everything was very fresh and appealing. The little dining area was also very nice. This motel is also pet-friendly and offers both smoking and non-smoking rooms. The housekeeping staff did a fantastic job. I would highly recommending this Best Western to anyone traveling to the Pinetop area.

"Great value and a nicely kept property"

4
16/11/2017

Attractive, clean, comfortable and quiet. Great value and pet friendly. I'd stay again if I didn't have a home nearby and I'd gladly recommend to visitors. The only thing I would recommend is that they have knives available in the breakfast room. Forks and spoons are difficult to use for cutting. :)

"Suited Our Needs"

3
09/11/2017

We needed and received an accessible room. It was odd, because what made the bathtub/shower accessible was a shower chair which was about 36inches long, and one had to be quite creative to fit it in the standard sized tub and make it useful, while trying not to flood the bathroom at the same time. Overall we slept well, it was quiet and there was a nice place to bring the dogs out for their business. Breakfast was good too. What surprised me was the VERY impersonal clerk at the desk when we checked in on 11/7 about 3:15PM. My husband and I both felt she was less than hospitable, and not what we are used to in a Best Western property. My husband added that when he went to get breakfast in the morning, the male morning desk clerk was equally impersonal/inhospitable. Bummer.

"Older Best Western"

4
03/11/2017

We stayed here years ago and noticed certain things need some updating like maybe having new toilets installed as the current original ones are too low for senior use. The actual rooms have some updating so it was pleasant and beds were comfortable. There is a nice indoor hot tub area which looked very nice but we didn't use it.

"Best Western- Pinetop"

3
20/10/2017

This has always been our choice of hotel when we stay in Pinetop and we have stayed here 4-5 times. This time, however, we felt that the hotel's mattresses were lumpy and very uncomfortable, leaving us with not a restful sleep. The vent fan in the bathroom was extremely noisy and the wall switch next to the door worn out, needing to be jiggled to work. Very much in need of attending to the small details.

"Wierd room prices"

4
18/10/2017

Did not care for the rate increase for the same exact room for the second of our stay.First night was $89, second night was $109 for the same exact room in the middle of the week. Unfair pricing, not fair and not right.

"EVERYONE WAS NICE AND HELPFUL ROOMS CLEAN A GREAT BREAKFAST THEY KEPT OUR WEDDING PARTY ALL CLOSE TO EACH OTHER AS WELL"

5
16/10/2017

the room was clean, rooms, polite people, fresh good food, easy access. very pleased with what we got for the price! we was part of a wedding party and they even tried to keep us all close together which I thought was great. easy access to ice snacks etc as well. pet friendly if you was bringing a pet so be prepared if you are allergic to pets as one in our party was, we never thought of that even tho it didn't effect us :) he just got sneezy. ps I left my eye glasses in room - I wander if they would mail them to me

"A Pleasant Surprise"

5
16/10/2017

I was quite impressed with the Best Western in Pinetop. It's right on the main road and quite convenient, but surprisingly free of traffic noise. The room was immaculate and well furnished, bed was comfortable, and the shower had good pressure. Breakfast was amazing...bacon, sausages, choice of juices, pastries and that wonderful waffle maker!

"Clean,Comfortable,Great Service!"

5
07/10/2017

My husband & I went to Pinetop to enjoy cooler temperatures & to see the fall leaves.The staff went out of their way to make this an enjoyable get-away visit. They gave us great directions to see what we were looking for. The free breakfasts at the hotel were good & everything including our room was very clean.

"Nice stay but some short comings"

4
06/10/2017

The room was nice, the staff friendly and helpful but breakfast was a bit disappointing. One morning there were no knives available and the staff stated that there would not be any available that day. I found out that you cannot eat Biscuits and Gravy with just a plastic fork and spoon. Some of the refrigerated toppings seemed a little old and the waffle drips were not cleaned up on a daily basis.

"Immaculately clean!"

1
06/10/2017

I generally don't stay at Best Western hotels when I travel, but this hotel might have me thinking otherwise. First thing about my room that I noticed was how clean it was. Everything in order and works. Lots of space, good wifi and breakfast to boot!

BestWesternHotels, Corporate at Best Western Inn of Pinetop, responded to this review
Thank you for taking the time to provide feedback of your recent stay with us. We are happy to hear that you enjoyed your stay and hope that the one star was made in error. Thank you for choosing Best Western. -Best Western Hotels & Resorts

"Excellent service, great amenities, great B-fast!"

5
03/10/2017

The overall stay at this lovely, wonderfully located hotel was excellent! We enjoyed the room. Jacuzzi (indoor) was wonderful. The breakfast was exceptional. The overall experience was great! Would not stay at any other hotel. We loved it!

"Perfect Stay - Perfect Location"

5
30/09/2017

We needed an overnight stay while traveling with friends to Show Lo and Pinetop, AZ. Great choice was the Best Western in Pinetop. Beautiful location among the pine trees. After dinner, we enjoyed a relaxing time at the Jacuzzi with friends. As always, the breakfast was exceptional. Perfect way to start the day. The Staff was the best. At check-out, they went above and beyond to try and call us to say our friends left something behind in their room.

"excellent service"

5
25/09/2017

friendly and clean, good location, great breakfast lots of stuff to eat and drink, love the waffles, helpful staff with breakfast anything requested they took care of right away, and also check back with us thank you

"Always Good"

4
21/09/2017

We stay at lots of Best Westerns and are never disapointed. This hotel was conveniently located, clean, and very friendly staff along with a very nice breakfast with lots of options. The rooms were spacious and very clean.

"lovetrip1234"

4
11/09/2017

This hotel is in great location. For it is only 3 miles away from the casino and only about 5 minutes away from the Darbi's restrauant which has fantastic food. It is pet friendly which is also great. The staff is very friendly and more than willing to help. I do want to warn you though that the beds do not appear to be regular queen beds like in other Best Westerns. The beds seem more like they are either full or double beds so you need to be prepared to sleep separately if you don't have enough room. We also had an issue with the fan/ac but, maintance corrected it the next day. The carpet also could use a good shampoo. Otherwise we had a great stay and would recommend this hotel.

"Pinetop"

4
10/09/2017

We had a really nice stay at this hotel. The room was very nice and very clean. We stayed for 3 nights. It is a pet friendly hotel so we were able to bring our dog. The location was right in the middle of Pinetop so it was easy access to restaurants and other areas that we visited.

"The Cave"

2
09/09/2017

Upon entering the room, I took a step back as the room was DARK and dreary looking. We opened the curtains and turned on the lights and the room was still DARK. The furniture apparently 1950's decor needed to be updated, however the bathroom would hardly fit one person. The bath door had to be propped open as the second level section of this building appeared to be slanted toward the parking lot. The toilet looked to be dirty, however, it was the rust water that give it that appearance. The shower stall was as snug fit. This place was rated higher than the Holiday Inn. Then if this is correct, the H.I. must really be a dump. This place was selected since it had what we thought the only decent restaurant (The Junction) in town adjacent to the motel. Burger King, Denny's and something at the H.I., were the options, oh, there was a Church's chicken place as well. We were there to see Canyon De Chelly. We will return to see more of the canyon but will find some other town to stay and eat in.

Simon R, General Manager at Best Western Inn of Pinetop, responded to this review
Dear Mark, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 928-367-6667. Sincerely, Simon Rizk Owner/ General Manager Best Western Inn of Pinetop

"wonderful pet friendly stay"

4
09/09/2017

On a recent visit to Petrified Forest National Park, we decided to overnight in Pinetop. We had our two fur babies with us, so first and most importantly -- Pets are welcome! There are actually several hotel/motel properties in the area that are pet friendly but after combing through pictures and reviews we landed here, and happy we did. The hotel is cute, very clean and the common areas nice. Doors are external so it is super easy in and out if you have dogs. The rooms were clean, seemed to have been updated in the last few years and comfortable. Free Wifi was good, solid signal. They have a hot breakfast in the AM, the typical items -- eggs, bacon, sausage, waffles, yogurt, cereal, etc. The hotel staff was very nice, friendly and helpful. I would totally come back and stay here.

"Great Place To Stay"

5
06/09/2017

Enjoyed our stay, staff was very friendly, and were very accommodating to us. We always stay here as it is always when we come up from the valley and get away from the heat for a couple of days the rooms are always clean and the grounds are well kept

"Great"

5
06/09/2017

Great place to stay staff are friendly and very helpful. Very quiet comfortable rooms. Great dining nearby. My overall experience was excellent and will be staying every time I'm in the area. Glenda makes a difference

"Our Searching for a summer home get away!"

5
21/08/2017

We enjoy our stay at the Pinetop, AZ Best Western Inn. The staff was great and the breakfasts were great, also. We will definitely stay at Best Western again, soon. Thank you for all your help. We will be back for the holidays.

"Good location and staff"

4
16/08/2017

I stayed at the Best Western Pinetop and it was what I expected. The breakfast was good with a decent selection of items. The room was good, but the bathroom was a bit tight and the shower leaked even though we were able to throw a towel over the bar to keep water from going everywhere. The staff was very nice and offered to fix the shower if necessary. The location is excellent for any pinetop activities. I would stay there again in the future.

"Very affordable, cozy lodging with a well-stocked continental breakfast"

4
08/08/2017

Pleasantly surprised by the cozy room upon check-in. Expected a normal to high level of noise from others on the second floor or closing doors of adjacent rooms but the room was very quiet. The breakfast is well-stocked and you have your choice of both hot and cold items including scrambled eggs, bacon, sausage, and Belgian waffles along with cold cereal, breads and pastries, and fruit. Was pleased to bring along my large dog and pay the small pet fee without any hassles. Will definitely stay here again in the future.

"Helping Celebrate our 44th Wedding Anniversary"

5
04/08/2017

My wife and I are regulars here. We stay here because it is a good solid comfortable hotel. My wife is handicapped. The ADA rooms are GOOD. The hotel is also pet friendly and that is important to us. Be sure to call ahead as with local skiing in the winter and in the summer folks coming up from the valley to beat the desert heat. We came here to see family who live near and celebrate. Thanks again to the staff for the excellent service. See you again in the spring

"Go Too In Pinetop"

5
04/08/2017

I travel through the area on business a time or two a year and we recently spent a night at either end of a trip to New Mexico. Always clean and quiet with a decent breakfast and friendly staff. Bonus is the trail access just up the hill. No reason to stay elsewhere when in Pinetop!

"Cheap and cozy"

5
30/07/2017

For declared 2.5* it is very comfortable hotel with reasonable value for money (not expensive at all!). Hotel locates in resort town at fresh air in pine forest, nice place for relax. Spacious clean room, clean bathroom with tub. Hotel has hot jet tub as well. Motel type parking near the room door - from one side it is convenient, from other side - listen noise from neighborhoods cars. Standard breakfast, good staff.

"Great Handicap Accessible room"

4
29/07/2017

Walk-in shower with 2 shower heads, well placed grab bars and convenience! 2 queen beds ; remote , etc all worked well; breakfast area a bit cramped but food stocked well... this was second or third trip we stayed here.

"Only one chair in room for 2 people"

3
27/07/2017

For a room with two double beds, we feel it would have been nice to have two chairs to watch TV. One of us was forced to sit on bed or use office chair. Not comfortable. Also, one of the queen beds were lumpy.

"Fine but maybe a little too pet friendly"

4
25/07/2017

Stayed here for a couple of nights while hiking i the area. Requested a room which had never been occupied by an animal. They didn't have any much to my surprise. So pets are not segregated to one area as they are in most other hotels including many BW properties. We had received a $40 travel certificate from BW which we presented upon check in. We were told it would be deducted from our bill. Upon checking out, it was clear it hadn't been applied. The front desk clerk Fernando was very helpful and actually located the certificate which had been tossed in a drawer. He reran the charges to reflect the coupon. The hotel itself was really nice, big clean rooms, great Wifi. Also the jacuzzi was one of the better ones I have used in a hotel. Breakfast was also good. For those reasons I give it a 4. I urge the management to be a little more friendly to the human guests, you know, the ones who pay the bill?

"Great place to stay in the White Mountains"

5
25/07/2017

This is a pleasant, friendly, quiet motel with responsive service. The location works for us and met our needs. The price and the quality of the product were a good fit. We stay there often when in the White Mountains.

"Good location if you have pets"

4
18/07/2017

Fernando checked us in and was very accommodating. We were early and he said if our room was ready he would let us in and it was. We asked for a bottom floor and that is what we got. We had two small dogs and asked if he would recommend a place to take them. He suggested Woodland Lake which our dogs loved. It had about 1 1/2 mile path around the lake. It was about 1 mile from the hotel. Shana was on duty that night and said if we wanted to walk somewhere with our dogs we can go up Pinecrest Lane which was just outside of our hotel and it dead ends at a treed walking trail. It was about 1/2 mile to the trail. The trail takes about 40 minutes to circle it.

"Summer Getaway "

3
18/07/2017

Beds were hard and what I consider uncomfortable to sleep on. I like firm mattresses but these were too much. We went home early to get some rest. Rooms were clean and everything else was fine just uncomfortable beds.

"Not slick, but verrry nice!"

5
18/07/2017

Well kept rooms and grounds, pleasant, peaceful, and cooler, with the mountain setting. Great access to most everything one may need in a 5-mile radius. Great breakfast bar. Excellent selection. Truly the best stay at this Best Western!

"A great place to stay in the White Mountains"

5
12/07/2017

We have been coming to this hotel for the last 18 years for a summer stay. The staff, rooms, location, and price are excellent. The beds are very comfortable. Staff is friendly, breakfast is hot in the am, and very good. Pet friendly, nice view of the forest on one side of the hotel.

"Decent Valued Stay"

3
09/07/2017

Value of this hotel pretty well matches the price for the area. Personally I think the BW in Show Low is a little bit better kept property with a little bit better breakfast. Carpeting in my room needed to be stretched/replaced and the bathroom fan was excessively loud. Also, the bed was pretty comfortable but a little worn. I will stay here again to be in Pinetop though.

"Business and Pleasure"

5
02/07/2017

Stayed 2 nights for business and one for leisure. One of the best BWs we have stayed in and a great location in Pinetop-Lakeside. Room very comfortable, quiet, and excellent breakfast. We'll be back.....

"see Shayna, we did appreciate your help"

5
01/07/2017

nice place in the woods, but Shayna helped when BW site had us in smoking room, she moved us at no charge and made sure it was made right, hope your foot heals soon, service like this is what makes the best western

"Organic Shampoo Made In China? Really????"

2
01/07/2017

A nice looking hotel from the outside but once in the room there were lots of problems. I really wouldn't trust anything organic made in China much less put it on my skin!! The carpet was filthy and probably hadn't been cleaned since it was installed. The A/C was horrible....the room would get so cold you could hang meat in it but would not turn on again until it got unbearably hot. There was gum in the parking lot which we didn't know we had stepped in until we got inside the room. Called the front desk and Glenda could have cared less that we had tracked it into the room and across the walkway. No tea in the room for us tea drinkers. When we went to breakfast the coffee/tea dispenser didn't work very well. You had to punch the button and hold it and it would maybe put out a tablespoon of hot water or coffee. Took forever to fill your cup. Shayna tried to help us but the machine didn't cooperate. Shayna was very friendly and called us when our room was ready before the official check in time. Nice young lady. This is the first two sided hotel I have ever stayed in that didn't have a walkway from one side of the hotel to the other. If you had a room on the opposite side from the office, you had to walk around the whole building to get to the office/breakfast room. I know I need to walk but I was lucky it wasn't raining, snowing, or icy and have to walk in those conditions.

Simon R, General Manager at Best Western Inn of Pinetop, responded to this review
Dear guest, I would like to thank you for answering our survey. I want to apologize in the behalf of our team at Best Western Inn of Pinetop for not exceeding your expectations. We pride ourselves on our cleanliness of our rooms and hotel area, also being in the top 20% of Best Western Hotels in our last assessment. Our products in the room come from a certified supplier of Best Western and we offer a great variety of Teas in the breakfast area for our guests. You can contact me directly at the hotel at 928-367-6667, we can have a chance to discuss the issues you encountered. Warm regards, Simon Rizk General manager

"Great Motel"

5
22/06/2017

Very clean and welcoming, and happy that they are Pet friendly, No doggie smell in the rooms. We had a very quiet and relaxing stay. Just 5 min. from the casino and lakes. Just wished they had a pool.

"BW Inn Pinetop is very nice!"

5
21/06/2017

I spent two nights recently. A slight problem with the room was quickly resolved by Glenda (very professional, helpful and pleasant). Room was spacious, clean and every thing was in order. The bed was comfortable and had 8 pillows available in the room. Location was close to good food, entertainment and outdoor activities like hiking and fishing. Overall, I would definitely stay here again as the price was also reasonable.

"Wonderful Hotel in Pinetop"

5
19/06/2017

I continue to return to this hotel. I heard it has new management and we noticed some new touches, like water bottles in our room and a sanitized remote for the TV, which were both great. Besides that, this is the same great place. Clean, very friendly staff, quiet, relaxing, comfortable beds, and great location. I'll be back again in July!

"VERY NICE bEST WESTERN"

4
12/06/2017

This is a very nice hotel- rooms are tastefully decorated and well kept. Also, location is very handy to Pinetop attractions. A major flaw is the lack of seating at breakfast. There are only 5 tables.Breakfast was very congeasted.

"Visited June 9th and 10th"

5
12/06/2017

Excellent service and value, the only issue found was the carpet was in need of a good shampoo / deep cleaning. The room was very clean, and the carpet was vacuumed, it just had some deep down dirt that would rub off if you went barefoot for awhile or wearing white socks. Once they do a deep cleaning / shampoo on the carpets no problem.

"Best Western Inn of Pinetop"

4
10/06/2017

The room was very clean and nicely decorated. The frige had a separate freezer which was nice since we had brought a cooler with an ice pack. We were able to re-freeze it. The frige keep our water and wine nice and cold. The price was reasonable and the room was very comfortable. Check in and out was very easy.

"Clean, comfortable room in a beautiful area."

4
07/06/2017

The room was clean and the beds were comfortable. This is a pet friendly hotel and the staff was accommodating to let us have a ground floor room. The hotel is a bit on the older side but they have kept it looking up to date. Cleanliness is A huge priority for me so that's why I'm giving it a higher rating. There was a hiking trail just steps away from the hotel. You pass a few houses down the way from the hotel and you're in forest. The hotel was not noisy on my stay, even with the dogs in other rooms. The free breakfast was good with plenty of selections. I would have preferred more fruit. There was one orange and one apple in the basket and that was the only fruit that was offered. They had a waffle maker, toast, eggs, bacon, sausage, salsa, yogurt, cereal, oatmeal, coffee, tea, juices. I would stay here again if I were in Pinetop.

"Ride thru Southwest"

5
06/06/2017

A nice, clean, friendly older hotel that is well maintained and delivered good value. It was perfect for our needs and the location. Good breakfast and the homemade salsa was excellent. There isn't a pool, but they do have a jacuzzi.

"Lovely Stay in Beautiful Pinetop, Arizona!"

5
30/05/2017

Our Memorial Day weekend 2017 consisted of two days in Hannagan Meadow Lodge near Alpine, Arizona and one evening in Pinetop-Lakeside, Arizona. We stayed at the Best Western Inn of Pinetop in Pinetop, Arizona. It is in a beautiful location, is a great hotel, and we highly recommend it. We stayed on Sunday evening and enjoyed a clean room with a delicious complimentary breakfast in the morning before heading back to Tucson. The manager and concierge staff were very friendly and helpful. Check-in was easy and our stay was quiet and very relaxing. There is even a Jacuzzi, too! The Best Western Pinetop Inn is located on White Mountain Boulevard in Pinetop near Woodland Lake. Great restaurants, bakeries, and shops are minutes away. Book early so you are on the ground floor.

"Not worth the money"

3
30/05/2017

Outdated, noisy kids all over the place, and horrible breakfast. No king bed rooms. This hotel should be priced at $90 per night.I wish we would have stayed at a different hotel. We could not wait to check out and eat breakfast elsewhere.

"avaerage stay"

3
11/05/2017

The front desk staff was unfriendly, carpets needed to be cleaned in our room, ran out of breakfast items an hour before 9am, orange juice, cranberry juice, pastries and staff did not refill items as needed. location of hotel was great and room was very roomy

"A Pinetop Great Stay!"

5
21/04/2017

Love to stay at this property when I travel. It has all the items i look for: Clean Rm, Professional/Helpful Staff, Great Breakfast items - something for everyone. I travel with my own pillow but this is one place i wouldn't have to. Xtra, convenient, Electrical Outlets so i don't have to hunt them down for my electronics. will stay again.

"Birthday Party"

4
14/04/2017

In fairness to the hotel I didn't report our issues with the room. We had two pillows with food or something on them and the carpet left bare feet black. The breakfast was pretty basic and had stale bread products. The breakfast room was very clean and well attended.

"Clean room, decent value"

4
30/03/2017

Our family of 4 stayed here to ski at the nearby ski resort. The room was cleaner than I expected and the bed was reasonably comfortable. The breakfast was decent, but there was nobody tending it to replenish empty items. We'd definitely stay here again.

"As always. Had a Blast."

5
27/03/2017

Special thanks to the staff at this Best Western. Yes there are comparable hotels. Staff who take pride in there jobs makes a huge difference. We chose here due to trust (we are regulars) and "pet" friendly. Glenda, thank you for the additional help with ADA needs of my wife and additional information as well as next reservations.

"Worst customer service"

1
17/03/2017

Getting additional charges. Did not help out with complaint nor had any resolution. Charge the additional $250 smoking fee after explaining situation of did non-smoking room only disposed of cigarette butts in trashcan. Still no help from staff very rude

Simon R, General Manager at Best Western Inn of Pinetop, responded to this review
Dear Mr. Mcbride, I would like to apologize for not exceeding your expectations. Unfortunately, we have a very strict non-smoking policy at our Best Western. Also, we offer 2 smoking standard Queen rooms at our property to accommodate our smoking customers. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 928-367-6667. Sincerely yours, Simon Rizk Owner/ General Manager Best Western Inn of Pinetop

"Uncomfortable bed, somewhat surly staff, 'eh' breakfast"

3
27/02/2017

Not happy with having to pay $160 for an uncomfortable stay for which I didn't even get any Best Western points. Disk clerk had no reasonable explanation for why I couldn't get points. The bed was way too soft, and the breakfast was below average, even for a hotel buffet. Not horrible, but not comfortable or happy either.

"Excellent Check In/Out"

5
22/02/2017

I visited this place weekly for 2 months, the employees learned my name, accommodated my likes for room preference. Greeted me upon check in by name. Hotel breakfast is always available at 6 am with nice selection. Glenda is amazing and very professional and friendly.

"Clean and quiet!"

4
18/11/2016

Pulled in late, pleasantly greated, checked in and all expectations met! The bed was comphy, the room was clean and we got a GREAT night's sleep. The breakfast offered was one of the best we've had in our 56 days on the road. Would recommend this to anyone visiting in the area!!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Gjabsama, Thank you so much for your recommendations of the Best Western Inn of Pinetop. Our entire team here appreciates your business and are thrilled that your stay was a great one. We hope that your travels will bring you back for another visit very soon! Thank you, Best Western Inn of Pinetop

"Nice place"

4
14/11/2016

Good value. Friendly, helpful people. Large and comfortable room with refrigerator and microwave. Nice and quiet, eventhough typical 'motel style'.Well maintained property. Very good breakfast and excellent WIFI

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear fortyniner2014, Thank you for taking the time to leave us a review about your stay with us. We are thrilled to read all of your positive comments and are happy to know you stay with us was great. We hope that your travels will bring you back for another stay soon. Thank you, Best Western Inn of Pinetop

"Pinetop/Lakeside Overnite"

3
28/10/2016

The Best Western was fine. Decor was not to newest, but everything worked fine. Breakfast was reasonably inclusive, such as eggs, bacon, sausage, cereals, as well as breads and danishes. Everything was clean, and the room was quiet enough considering it is near the main road through town. No issues, no drama.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Ray R, Thank you for your time in writing a review about your stay with us. We appreciate your business and are happy to read that your stay with us was a pleasant one. We hope that your travels will bring you back for another visit again in the near future. Thank you, Best Western Inn of Pinetop

"Nice and Clean and New"

5
24/10/2016

We stayed on a Saturday night in late October. Everything was really nice and clean and new appearing. Great wi fi reception too. Nice woman at the check in desk. Good shower too. Loved that each bed had 4 pillows! Also they provided 4 bath towels. We were able to park right outside of our room on the first floor. They have an ice machine, soda machine, spa tub (which I didn't bother to see). Breakfast included waffles, bacon, various types of cereal, etc. though the dining area is very small and was full when my husband went for coffee. The best thing was the ability to fully open the window and get that lovely fresh mountain air!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Sammysman, Thank you for your review. We are glad you enjoyed your time with us, and that you were able to fully enjoy the fresh mountain air. We appreciate all of your kind comments and hope that you will be back in the area soon for another stay. Thank you, Best Western Inn of Pinetop

"Quality hotel"

4
24/10/2016

Front desk people great. Rooms are very clean and neat and well appointed. Usually don't stay at best western, but highly recommend this hotel --reasonable rates. Located on main roads and restaurants surround it. Darby's restaurant close by.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear deberdoo13, Thank you for taking the time to highly recommend us on TripAdvisror. We are glad that you enjoyed our friendly staff, rooms, and location. We hope that your travels will bring you back for another stay soon. Thank you, Best Western Inn of Pinetop

"Excellent motel for the price"

5
18/10/2016

This was a very nice hotel in the midst of beautiful pines. The room was quiet and very clean. This was a good experience and I would stay at this hotel in the future. The bed was comfortable and we requested a handicap room which was very spacious. We appreciated that the staff called to make sure that the room was what we expected. Excellent customer service.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Geri N., Thank you for taking the time to review our hotel. We are thrilled to read that you had a good experience and that you would stay again in the future. Our entire staff is honored as this is the kind of experience we strive to provide all of our guests. We hope that your travels will bring you back for another stay soon. Thank you, Best Western Inn of Pinetop

"Great scenery and location"

5
17/10/2016

I usually stay at least twice a year at this hotel. The staff is very pleasant and easy to deal with. The rooms are always clean and pleasant. Many great restaurants nearby. Excellent parking and I like to use the spa.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Wil S, Thank you for staying with us throughout the year, we enjoy having you as our guest and are looking forward to providing you many more stays. We appreciate your business and your time to write a review about your time here. Have a wonderful day, Best Western Inn of Pinetop

"If you have to stay in Pinetop-Lakeside, it's as good as any."

4
16/10/2016

I wasn't here for very long, arrived at 8pm at night, left at 6am the next morning, so couldn't claim to have a well crafted opinion of the place, but equally I found nothing objectionable during my short stay. The only odd thing was the plethora of DoT trucks in the parking lot when I arrived - obviously it serves as a boarding house for the work crews. I dreaded being woken up by car doors slamming, shouting, etc the next morning, but they seemed very respectful of the noise levels. Front office staff (the same person checked me in and checked me out) was fine, and I saw nobody else during my stay. Pinetop-Lakeside is a bit of a nowhere place, but it was handy for me as a stopover, and if you need to be in the area, the BW is as good as anywhere else I saw.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear psychokilla, Thank you for choosing the Best Western Inn of Pinetop for your accommodation needs, even if it was for a short time. We are happy to read that your stay with us was satisfactory and that we have received your recommendations. We hope that you will get to visit Pinetop again as we would love to be your hosts. Safe Travels, Best Western Inn of Pinetop

"Very Nice Hotel!"

5
13/10/2016

We have stayed at a lot of Best Westerns, and this exceeded our expectations. Convenient to everything in Pinetop, including the Safeway grocery store. The staff were very professional and friendly. Overall, the room was clean and quiet, with nice updates. Beautiful setting in the pines. We were there to scope out camping sites in the White Mountains for next summer as we are from Tucson, and the location was perfect.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear NvBAJ33, Thank you for taking the time to leave a review about your most recent stay with us. Our entire team here is thrilled to read that your expectations were exceeded as this is what we strive for will all of our guests. We hope that you enjoyed your time here looking for camping sites and hope that you will still get another chance to stay with us again. Thank you, Best Western Inn of Pinetop

"Excellent"

5
09/10/2016

Very affordable and one of the best chain of hotels I've used. 5 of 5 all the time, no complain but praises only.Cleanliness is the most important aspect. Linen smell fresh and the bed is very comfortable.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Jhong R, Thank you for your excellent review. Our entire team here is happy to read that you had a enjoyable stay and are looking forward to having you as our guest again in the near future. Thank you, Best Western Inn of Pinetop

"Family Wedding Weekend"

3
05/10/2016

Our recent stay at Best Western Pinetop was decent but not what I had hoped. Unfortunately we were unaware that you access all rooms from the outside, which wasn't horrible except there is no elevator. Since my mother had recently had bi-lateral knee replacement surgery this was difficult for her to climb the stairs. We asked for another room and were told they didn't have any. We were going to change hotels however the desk clerk said she would still charge us for the room. It also did not help our situation that the desk clerk was less than sympathetic to our situation and obviously could care less. But after being in a car 4-5 hours, and being tired from the trip we had no choice. So we had to stay. The room was nice and clean. We had a few issues with the water temperature. The hand sink water was scalding hot! The shower was hot and cold intermittently. While showering it would suddenly turn ice cold...then suddenly scalding hot. It happened to me and my husband both. We did tell our Pinetop family that we would not recommend staying at the Best Western. Next time we will choose another hotel.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Lynette K, Thank you for taking the time to complete a survey about your most recent stay with us. We greatly appreciate your comments in what you liked about your stay and how we can make things better for you and other guests in the future. Safe Travels, Best Western Inn of Pinetop

"Affordable and Clean"

4
04/10/2016

First time in ages staying at a Best Western. The hotel is extremely clean, with what appears to be new carpeting in the room. Nice amenities, including makeup remover, something I've not seen in more expensive hotels. Good location within the town of Pinetop. Our room was towards the end of the hotel so away from any street traffic. I was expecting much from the complimentary breakfast, but was pleasantly surprised with all types of muffins, breads, waffles, and eggs with bacon and sausage. Nice area to eat breakfast as well. Based on the cost of the room, the cleanliness and breakfast, this was really a bargain.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Heidi S, Thank you for taking the time out of your busy day to leave us kind comments about your recent stay with us. We strive to provide the best possible accommodations to our guests and we are glad to read that you experienced just that. We hope you will be back for another stay soon. Thank you, Best Western Inn of Pinetop

"Great one night stay"

5
03/10/2016

Returning from the Grand Canyon to New Mexico had the opportunity to spend a great night at the Best Western in Pinetop. The beds were very comfortable and the morning breakfast was very satisfying. It is also just a short distance from Safeway.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear cloudcroftkid1, We hope that you have had a safe trip thus far, and thank you for staying with us and taking the time to leave a wonderful review. Your comments in regards to our rooms, breakfast, and location are greatly appreciated as our entire team here works hard to make every guests stay a comfortable and happy one. Thank you, Best Western Inn of Pinetop

"Clean and basic"

4
02/10/2016

This property is in good condition for the type of motor motel inn that it is. We specifically requested a certain type and location, and we were easily accommodated without problem. We were in town for a mountain bike event. This BW is a little newer in appearance than the one in Showlow, but both are fine. The room was spacious with one king bed. The mattress was thin, but firm. Linens were clean. There were 6 pillows on the bed, which was nice. It had a small refrigerator too. The bathroom and towels were simple and clean. Another bonus was having four bath towels, instead of three that many places do. Only down side dropping from 5 rating was that the ice machine was out of service. This is a basic item that should be working. You could go to the front desk and ask them for ice, but a bit awkward if you need a cooler or something filled. Overall, we will stay here again next time we're doing the cycling event!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Chopalua, Thank you for choosing the Best Western Inn of Pinetop for your accommodation needs while in the area for your cycling event. We greatly appreciate your review about your most recent stay with us and are looking forward to being your hosts again in the near future. Thank you, Best Western Inn of Pinetop

"Nice place to stay"

4
27/09/2016

We've stayed at this hotel several times and had good experiences each time. Room was clean and hotel staff is always very helpful. The breakfast buffet is good with plenty of options. This is our first choice of hotels to stay at in the Pinetop area.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Sue R, Thank you for taking the time to write about your most recent stay with us. Your kind comments are greatly appreciated as our entire team here works hard to make every guests stay a happy and comfortable one. We hope that your travels will bring you back to us for another visit soon. Thank you, Best Western Inn of Pinetop

"Pleasant 1-night stop"

4
27/09/2016

Clean and comfortable rooms, quiet (for the most part), congenial and helpful staff, breakfast offerings were so-so (not great but adequate), location was peaceful, rustic vibe, and mountain atmosphere all add up to a pleasant stay with no complaints. Having a mini-frig (with small freezer) was a convenience. The micro-wave was a bonus. It's an older property (2-floors) with woodsy character (sitting next to the main road but still situated among pines), just what one would expect to find in Pinetop.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear on_the_go_98765, Thank you for choosing the Best Western Inn of Pinetop for you accommodation needs. We are happy to read that you had a pleasant stay with us, and appreciate your kind comments in regards to our rooms and staff. We look forward to being your hosts again in the near future. Thank you, Best Western Inn of Pinetop

"Great Stay"

5
07/09/2016

This is a great place to stay, the staff is very friendly especially the front desk , rooms are very clean, grounds are will kept, wi fi is good no problems with connections. We like staying when we come, it a good location. If you stay here you wont be disappointed.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Jeffrey A, Thank you for taking the time to write a review about your stay with us. We are honored to have received your recommendation to others. Our entire team here works hard to provide a pleasant stay to all of our guests and we are glad you received just that. We hope that you will be back for another visit soon. Thank you, Best Western Inn of Pinetop

"Highly recommended!"

5
06/09/2016

Check in was fast. Received top floor as requested. We brought our dog, no issues. Easement runs along backside of property parallel to main drag, great for walking pup. Entire staff from front desk, to breakfast person to housekeeping were friendly and accommodating. Room was clean and tidy. A/C worked great. The water at bathroom sink and shower was very hot. Microwave and fridge worked great. There is no hair conditioner, only shampoo, so bring your own. We stayed over Labor Day weekend so there was some other guest noise (slamming doors and talking). I asked front desk for ear plugs but they didn't have. We used the indoor hot tub, it was clean and well kept. Hotel is in walking distance to some stores and several restaurants. Close to many by car. Note: I called a couple weeks ahead but they were full so they took my number in case of a cancellation. Lo and behold they called back with an opening. Great service all around.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear JESUSISLORD, Thank you for choosing to stay with us. We are pleased to read that you enjoyed everything from our service to amenities. Your kind comments are greatly appreciated and we look forward to welcoming you back soon. Thank you, Best Western Inn of Pinetop

"Pinetop B/W"

5
30/08/2016

I have stayed at this hotel frequently over the past 6 years. The hotel never ages. It is clean, modern, and comfortable. The breakfast is clean, fresh, and plentiful. Fresh home made cookies upon check in, and coffee available up to 10:00Pm. Great place to stay if you can get a room, very popular, and frequently full on the weekends during summer. Book early. Priced right, and Excellent overall

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear David M, We are pleased to read that you have continued to stay with us over the past several years. It is an honor to have been left with such a wonderful review with kind comments. We hope that you will be back for another stay soon. Safe Travels, Best Western Inn of Pinetop

"Pleasant"

4
28/08/2016

We stayed 2 nights and found this hotel to be clean and adequate. Staff was friendly and responsive to our needs. We were especially pleased with the breakfast. We were hoping for a bit of a garden feeling but it was perfectly located to restaurants and outdoor activities which were our main focus.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Mona J, Thank you for your kind comments in regards to your most recent stay with us. We are pleased to read that you had enjoyed your time with us and hope that you will be back for another visit soon. Thank you, Best Western Inn of Pinetop

"cool getaway"

4
26/08/2016

We just wanted a break from the summer heat in Phoenix. Pinetop-lakeside is about 4 hours away from Phoenix. The Best Western Inn Is an older, very well kept up motel. Check-in was a breeze. The cleaning staff is great. Room was spotless.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear George W, We are glad you decided to visit Pinetop to beat the heat as the weather in Phoenix is HOT! Thank you for choosing to stay with us and for taking the time to leave us a review about your stay. We are thrilled that your stay was a pleasant one, and are looking forward to welcoming you back during any season. Thank you, Best Western Inn of Pinetop

"Good service, clean hotel"

4
17/08/2016

The Best Western in Pinetop is a good, clean, basic hotel option. There are not too many amenities, other than free wifi and free breakfast. When I arrived there was a large group of 7-8 motorcyclists all checking in ahead of me, into individual rooms. I thought it would take forever, but the receptionist was super efficient and friendly. I was checked in very quickly and efficiently. We ate breakfast one morning. The selection included eggs, waffles, sausage, bacon, cereals, and breads. The only negative comment about the breakfast is that the room with seating is quite small. We had to sit in the lobby to eat.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear drjohnScottsdale, Thank you kindly for taking the time to post a review about your experience with us. We are thrilled you enjoyed our service and clean rooms. We hope that this will bring you back for another stay with us soon. Thank you, Best Western Inn of Pinetop

"BW of Pinetop"

4
16/08/2016

Good hotel, nice breakfast. I had a few minor problem, but they were able to care of them. Smoking room stunk to high heaven. They did not have a non smoking available, but gave me a can of air freshener to help with smell. I will return to this property providing they have non smoking rooms available.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear E8200GXdavidt, Your business is very important to us and we value you taking the time to tell us what you liked about your stay and how was can make things even better. We hope that we will have non-smoking rooms available on your next trip to the area as we would love to be your hosts again. Thank you, Best Western Inn of Pinetop

"Home away from home."

5
04/08/2016

Words can not describe the friendliness of this motel. The staff is extremely but professionally attentive and accomadating. The rooms are clean comfortable and remodeled. The free breakfast is good. The price is very fair. The location is right being so near to restaurants and shops.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Lawrence B, Our entire staff here is thrilled to be honored with being your home away from home. It is our priority that all of our guests have an enjoyable time with us, and we are glad you experienced just that. Thank you for taking the time out of your busy day to let us and other travelers know that you had a great stay. Please do not make it too long before you next trip, as we are looking forward to being your hosts again. Thank you, Best Western Inn of Pinetop

"Good place for dogs!"

4
30/07/2016

We enjoy going to the White Mountains whenever we can. This location is on the main highway through Pinetop. It accepts dogs, and actually we saw a lot of dogs here. It still seemed quiet and clean. It's not too expensive, and has all the usual amenities.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Mary C, Thank you for choosing to stay at the Best Western Inn of Pinetop. We appreciate you taking the time to write a review about your most recent stay with us, and we are glad that your stay was enjoyable. We hope that your travels will bring you back for another visit again soon. Thank you, Best Western Inn of Pinetop

"average property"

3
28/07/2016

The two most negative comments was the bed that was to soft and made for a poor nights sleep. Air conditioning is old and couldn't adequately cover the back of room were bathroom was located. Room was clean and décor was good.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear terry_krantz, Thank you for taking the time to complete a review about your most recent stay with us. Your business is very important to us and we appreciate you telling us what you liked about your stay and how we can make things better for you and other guests in the future. Thank you, Best Western Inn of Pinetop

"Clean, friendly, comfortable"

5
24/07/2016

Friendly staff, comfortable and clean. Good location in Pinetop Breakfast room is smaller but well attended with good quality of food. Nice Jacuzzi room Wi-fi worked well Rooms could use more comfortable chairs and two instead of one

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Frank G, Thank you for taking the time to write a review about your most recent stay with us. We appreciate you telling us what you liked about your stay and how we can make things better. We appreciate your business and hope to be your hosts again in the near future. Safe Travels, Best Western Inn of Pinetop

"Back again"

5
18/07/2016

My wife and I are regulars at this Best Western. Staff is exceptional. From Glenda, Fernando, Shayna to everyone else thank you. When we call ahead to get a room, we are well ahead on reservations. Since my wife is handicapped, whomever answers does their best to get us into the ADA rooms. The staff that takes care of the rooms insure the little extras my wife needs being handicapped are always there. Being pets are allowed this also is important to my wife and I. Thanks again and will be back in January

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Terrence P, Thank you for taking the time to write a review about your stay. Our entire staff is pleased that your stay was enjoyable and we looking forward to welcoming you back in January. Thank you, Best Western Inn of Pinetop

"Just Enough - Best Western in Pinetop, AZ"

5
18/07/2016

This is a smaller hotel but it has everything you need for a quiet, restful mountain getaway. No pool or gym room but who needs those amenities when surrounded by the beautiful surroundings of the White Mountains? We travel a lot in the western states. When possible, we stay at Best Western Plus hotels. I would compare this BW hotel in Pinetop to any BW Plus hotel we have stayed at, except for the size(# of rooms). The lobby and rooms are nicely decorated. The rooms are very, very clean. Although the hotel faces the main road in town, it is backed by the beautiful tall pines of the forest. You are close to several very good places to eat, yet you feel like you are surrounded by the natural beauty of the forest.. A plus is that this hotel is pet friendly. Call ahead to see if pet rooms are available. If you are a senior citizen, like us, traveling with a pet and you want a quiet place to relax, this BW in Pinetop is for you.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear watrbug77, Thank you for taking the time to post a review about your stay. Your kind comments are greatly appreciated. We hope that you will stay again in the near future, and hope that you will take advantage of our complimentary 24 Hour Gym access to the local gym within a mile of the hotel. Thank you, Best Western Inn of Pinetop

"Very nice stay"

5
16/07/2016

Great location and friendly staff. I like the surrounding area and amenities. Our room was very clean and the furnishings were very new. The hotel desk clerk called our room to make sure that everything was OK and brought us additional wash cloths and coffee packets.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Wil S, Thank you so much for your kind comments. The entire staff is thrilled to read that your stay was enjoyable. We hope that your travels will bring you back for another stay soon. Thank you, Best Western Inn of Pinetop

"good"

4
16/07/2016

We had an enjoyable stay. our breakfast was good. Easy to find and the woods around it are wonderful. Disappointing that the Hot Tub was broken. and we were use to pools at all the other Best Westerns we stayed at.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear lindapZ4062SE, We are happy to read that you enjoyed the location of the hotel and full hot breakfast offerings. Unfortunately during your stay our Jacuzzi was out of service due to unforseen maintenance issues but since has been fixed. We hope that you will come back for another stay with us soon. Thank you, Best Western Inn of Pinetop

"pinetop bw"

5
10/07/2016

Excellent hotel and happy that we are able to have a place to bring our dog. Very clean and friendly. Desk staff was extremely helpful regarding local activities and events. Very nice. Oh and the cookies as we entered was a nice treat.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear yumniwi, Thank you for taking the time to leave us a great review on your most recent visit. We are happy to read that you and your four legged family member enjoyed your time here and we hope that you will come back again soon. Thank you, Best Western Inn of Pinetop

"Warm and very pet friendly hotel"

5
08/07/2016

We stayed over the 4th of July weekend and were so pleasantly surprised with how friendly the staff was. The staff checked in on us to make sure that the room was to our liking within an hour of arriving and wanted to make sure if there was anything else they could do to help us. The room was beyond clean and very beautifully decorated. The free breakfast was much more than just yogurt and cereal. We had waffles, scrambled eggs, bacon, sausage and most importantly free homemade cookies and great coffee which was available throughout the day and night. We met the owners who work on site and found they were very friendly and enjoyed our pets. Parking was also spacious and well lit. The hotel is conveniently located withing walking distance of restaurants and convenience stores. We very much look forward to staying at this hotel in the near future.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Tesscamiemaloy, Thank you for taking the time to leave us a review on your most recent stay with us. It is a top priority for our entire team here to provide our guests a comfortable and happy stay, and we are glad you experienced just that. We hope that your travels will bring you back for another stay again soon. Thank you, Best Western Inn of Pinetop

"17th year - returning customer"

5
02/07/2016

Excellent staff, clean rooms, nice breakfast provided, very comfortable beds. This is our 17th year of returning to this hotel for a week in June. The staff from the front staff, to the cleaning crew, always professional, and friendly. We will be returning again next year - keep up the excellent staff and service.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Barbara K, Wow! We are honored that you have chosen to stay with us over the years. Thank you for taking the time to write a review about your stay with us. We appreciate your kind comments in regards to our staff, clean rooms, breakfast, and comfortable beds. We hope that you will plan another visit to stay with us again soon. Thank you, Best Western Inn of Pinetop

"Great everything!"

5
20/06/2016

Great hotel, great location on the E White Mountain Blvd as 'everything worth seeing is on this street' as a local told us. The rooms are a good size and very clean. Staff are friendly and helpful. The breakfast is good. We enjoyed our stay with them and highly recommend it.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Kami293, Thank you sincerely for highly recommending our hotel. Our entire team here is thrilled that you had a pleasant stay here, as it is a top priority for all our guests to be happy. We hope that your travels will bring you back to us again in the near future. Thank you, Best Western Inn of Pinetop

"Clean and Comfortable"

5
13/06/2016

Our room was very clean and comfortable. The staff was friendly and there is easy accessible parking around the building. The breakfast was wonderful! We were only here one night but I could have stayed all week!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Chelsea V., Your kind comments in regards to our clean, comfortable rooms, friendly staff, and breakfast are greatly appreciated. We are happy to read that your stay with us was enjoyable an hope that you will come back and stay with us again soon. Thank you, Best Western Inn of Pinetop

"Summer Trip 16"

5
12/06/2016

Loved our stay at Best Western. My husband and I had searched other hotels but BW had the best price for its location.We were central to all we wanted to do. We will stay again when we come back to Pinetop.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Lydia H, Our priority is that all of our guests have an enjoyable experience while at our hotel. We are happy to read that you had this kind of experience with us. Please do not let it be too long before you visit us again. Thank you, Best Western Inn of Pinetop

"no title"

3
10/06/2016

not too good but things do break but one ouldexpect a staff to know how to resolve smile detector issue. The over night staff finally said she would haVE TO CALL THE Manager. So we lived with the noise for a while and then my hBANDFINALLY REDUCED TO NOISE TO A CONSTANT BEEP. WE FINALLY GOT UP AND SHOWERED ANDWENT TO BREAKFAST And t hat was not very goo either.naR

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Marsha S, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you, Best Western Inn of Pinetop

"great property"

5
07/06/2016

Extremely clean and well kept. Very close to a great trail-head into a mountain area for a morning hike. Restaurant quality breakfast. Close to restaurants and anything else that Pintetop and Lakeside have to offer.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear William J, Thank you for taking the time to leave us feedback in regards to your stay. We are pleased that you enjoyed your time with us and are thankful for your wonderful comments in regards to our breakfast and location. We hope that you will be back again soon for another stay. Thank you, Best Western Inn of

"My Review"

5
07/06/2016

What a beautiful place to stay in Pinetop. Would definitely recommend anyone to stay here. I would also recommend you eat at the Pasta Restaurant in town. It was delightful and delicious! The original owner was from the Bronx, N.Y. and the food was delicious, the atmosphere delightful!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear bevandgus, We are pleased to receive feedback from guests and even more pleased when the stay with us was enjoyable. We are happy to have received your recommendation and look forward to being your hosts again in the near future. Thank you, Best Western Inn of Pinetop

"Pinetop"

4
04/06/2016

Great place to stay with pets. Excellent location, very friendly staff. The inclusive full breakfast was quite good. Nice hiking trails located within walking distance from the room. If you are looking for value and location, this is a great spot! Will definitely stay here again. Our pup enjoyed it too.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Lori G., We are please to get positive feedback in regards to your most recent stay with us. Thank you for taking the time,to leave wonderful comments on our location, friendly staff, and breakfast. We are thrilled you enjoyed your stay with us and are looking forward to welcoming you back soon. We wish you safe travels, Best Western Inn of Pinetop

"Great value in the White Mountains"

4
24/05/2016

My husband and I travel alot, both domestically and internationally, and this is one of our favorite hotels among the Best Westerns we have stayed in while on road trips in the U.S., where we stop in smaller towns and want good value. We don't typically stay in chains, but the BW Pinetop manages to do alot to make one's stay comfortable, so we have returned several times on our way to and from Tucson. The hotel is in a pleasant setting with evergreens nearby, is conveniently located, is well-maintained and cared for, and makes an effort to make your stay more comfortable (cookies at check-in even though it's not a Plus, friendly service, good coffee at breakfast, and so on). We stayed here last night on our way home to Tucson, and I'm sure we will stay here again.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Susan L., It is such an honor to our entire team to have received such positive feedback. We thank you for taking the time to write a review about your experience with us and appreciate your kind comments. We look forward to hosting you many more times to come. Safe Travels, Best Western Inn of Pinetop

"Friendly helpful staff and very comfortable bed!"

5
21/05/2016

We love staying at this particular Best Western. We have stayed here many times over the past 30 years. The location is great for many antique shops & many other fun things to do. We always enjoy the breakfast & the assortment of items available. We seen to get really great sleep!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear kacute, Thank you for taking the time to write about your stay. Our entire team here is honored that you have been staying with us over the past several years and that you enjoy your time with us while in the Pinetop area. We hope that your travels will bring you back many more times. Sincerely, Best Western Inn of Pinetop

"Couldn't ask for more"

5
05/05/2016

This BW provided everything we seek for an overnight stay and had no negatives. First, the room was maintained perfectly. It was clean to the max - not even the harshest of critics would have anything to complain about. The grounds were clean, the stairway was clean, the lobby was sparkling, and the breakfast room was a pleasure to eat in. Secondly, we enjoyed a quiet stay - no noisy guests or dogs, no traffic noise, and no noisy refrigerator. So often we have to unplug the fridge in motels, but this one ran without a hint of noise. Everything was in good working order and considerable updating had been done to floors and equipment. The breakfast was very good. Everything that was supposed to be hot was hot and there was a good variety of items. The room itself was small and would be a problem if a large number of guests showed up at the same time, but we enjoyed our breakfast there without aggravation. The tabletops were granite and each had its own salt and pepper shakers contained in a ceramic deer - quite unique. The walls were knotty pine, so all in all, the ambience was better than the usual motel's. Lastly, I'll mention that the check-in went smoothly and the clerk (Glenda, I think) was both pleasant and helpful. The clerk on duty in the morning was pleasant as well. I recommend this motel without reservation.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear shen60, Thank you for taking the time out of your busy day to write a review about your stay with us. We are thrilled you enjoyed our clean rooms, tasty breakfast, and helpful staff. We hope that your travels will bring you back for another stay soon, as we look forward to being your hosts. Sincerely, Best Western Inn of Pinetop

"Love this location"

5
10/04/2016

I've stayed at this Best Western four times in the last couple of years. I especially love the fast wi-fi which is most important for me for my work. You will not be disappointed. It is in a very good location in town.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear platelunchlover, We are honored that you have chosen to stay with on your trips to the area. You kind review is greatly appreciated and we look forward to welcoming you again soon so we can provide you with another great stay. Thank you, Ela and Staff

"Clean and modern BW on the Rim"

5
12/03/2016

Very clean motel style layout with nicely decorated rooms. Very friendly helpful staff. Super neat spa area Located well for summer activities and winter skiing. Lots of restaurant options in this cute little city

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Gerard W, It was a pleasure having you as our guest, and we appreciate you taking the time to write about your experience. We are thrilled that you enjoyed your stay, and would love to welcome you back for another visit again soon. Thank you, Ela and Staff

"Pinetop, Az."

4
07/03/2016

When we used to visit family in the Brooksville area in Fla. we always stayed at Best Western and as we drove the last few years we have stayed at Best Western across the country. And we now make it our stop in Pinetop, Az., when we need a place to stay there. The employees are always friendly and take good care of us.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Hugh K, Our entire team is delighted to read that Best Western is your go to place for accommodations while traveling. We are also happy that you enjoyed your stay and our service while at the Best Western Inn Of Pinetop. We look forward to your next visit with us , and we wish you safe travels. Sincerely, Ela and Staff

"Best Western Inn of Pinetop"

5
29/02/2016

The staff, service and rooms were excellent. The complimentary breakfact was excellent. The location is excellent with many things to do and places to eat. We hope to use many time in the future. Thank to desk staff.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Carl D, Thank you for taking the time to write a wonderful review about your stay with us. Our entire staff is pleased to read that all aspects of your stay were excellent, as this is what we strive to provide all of our guests. We look forward to your next stay. Thank you, Ela and Staff

"Incredible Customer Servic"

5
18/02/2016

We made reservations with a confirmation number and reservation clerk name. Arrived and were told that we had no reservations nor was our confirmation number valid. Then we were told that no one by that name worked for the hotel. I figued we were out a nights stay. My wife and I were on motorcycles and it was cold. But, Shayna, the clerk on duty, went to work. She was able to get us a room for a very reasonable amount. Most hotel/motels will soak you in a situation like this. What an incredible young lady. She made numerous calls to try to straighten this out. And, she finally told us to call her if we got a double charge. The room is well layed out, very clean and comfortable. This is an excellent property. But, Shayna made everything perfect.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear PTInstructor, Thank you so much for taking the time to write about your experience with us and for your wonderful comments in regards to our staff member Shayna. We strive to provide all of our guests great customer service and acoomodations, and we are happy to know you experienced just that. We hope that your travels will bring you back for another stay soon. Sincerely, Ela and Staff

"Simply the BEST"

5
18/02/2016

This is my favorite Best Western because the staff is wonderful, very helpful and pleasant. The room is always very clean and everything works, Internet T.V. wonderful & very comfortable beds. The front desk staff is always available and is very helpful, for directions, restaurants etc.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Allan G, Thank you kindly for staying with us again and for being our loyal guest! We are thrilled to have earned your loyalty and we are grateful for your wonderful compliments regarding our staff and clean rooms. I will certainly pass on your wonderful compliments to all of our team members. We look forward to welcoming you again and again. Have a wonderful day!

"For A Chain Hotel It Met Our Needs"

4
12/02/2016

A typical Best Western for a one night stopover on our Harley excursion. *Very clean. Bed and pillows average. Standard brown and tan interior. Bathroom small but functional. Bath towels incredibly small! Front desk very helpful. Close to restaurants.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear KRTRIPSTER, Thank you for taking the time to write about your stay with us here at the BEST WESTERN Inn of Pinetop. We appreciate you telling us what you liked about your stay and how we can make things even better. We hope that you will be in the area again, as we look forward to hosting you on another Harley excursion trip. Sincerely, Ela and Staff

"Best place in town"

5
25/01/2016

I wasn't really expecting much coming to a small town to get a nice place to stay, but this place exceeded my expectations. The staff even called my room to make sure everything was good. You can tell they really care, place was clean and staff nice.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Joanna L., Thank you for taking the time to write about your stay with us. We are thrilled to read that we exceeded your expectations as this is what we continuously strive for with all of our guests. We hope that your travels will bring you back for another stay soon. Sincerely, Ela

"Nice and updated"

5
22/01/2016

I stayed for two nights, and this place is great, wish i could have stayed longer. The breakfast has so many yummy things and the jacuzzi was great after a long day of skiing. The rooms were super clean and had nice decore. The staff was super nice and was happy to help. Will be back.....

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Kszpak, Thank you for taking the time to write about your wonderful experience with us at the BEST WESTERN Inn of Pinetop. We are glad to read that your stay was enjoyable and that you will be back. Our entire staff looks forward to your next stay, so we can provide you with the same great hospitality. Sincerely, Ela

"Terrible staff experiance"

2
18/01/2016

Glenda was very rude to me as I checked in. She argued with me that I was given a AARP discount that I clearly was not old enough to receive. I agreed that I am not AARP but explained that I had called the hotel because of my loyalty and asked the front desk clerk that answered if she could match a price that I could have clicked and received on-line.. The front desk clerk must have given me this deal by saying I was AARP.. The only reason I called the hotel was because I thought if I booked online the hotel may lose out on a percentage of the reservation since I booked through a online company. Soon, Glenda proceeds to tell me that if anyone sees me in that room and I am not AARP then " It is on me".. I could not believe this that she would talk at me this way I said that she should talk this over with the person that gave the customer the rate not the customer and she just rolled her eyes at me. ...... I have stayed at this specific hotel countless times and have recommended it to family and friends but now I do not feel if i can again. I was insulted and a bit embarrassed because much of this conversation took place in front of other customers. I have been in the military for 20 years now and travel many places and have never had something like this happen at a hotel.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Jason H., Thank you for taking your time to write about your experience at check-in. I would like to apologize on behalf of the entire team that we did not meet your expectations. This is definitely not the experience we want you to have when staying with us. Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it's through comments such as yours that we're able to improve. Thank you again for your time, and we hope that you will still consider the BEST WESTERN Inn of Pinetop again in the future so we can have the opportunity to provide you with excellent service. Sincerely, Ela

"Beyond Expectations"

5
06/01/2016

We had a very nice room with up-to-date decor. The bathroom was small but serviceable. Breakfast was one of the best continental breakfasts I've ever experienced with a little bit of everything, although the 9:00 cutoff was a little inconvenient. The hotel is close to just about anything you need or want in the area.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear 5Frenchys, We appreciate you taking the time to leave us a review about your stay. We are happy that you enjoyed our rooms and Full Hot Breakfast, and hope that your travels will bring you back for another stay with us. Sincerely, Ela

"Best Rest in Pinetop"

5
01/01/2016

This hotel is extremely clean, comfortable and friendly. The staff was most helpful. The rooms are large and having a microwave and refrigerator was handy. Great place to stay for a ski trip in the winter or for summer play time.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Darlene C., Happy New Year, and thank you for taking the time to leave us a wonderful review about your experience with us. It is our goal to provide clean and friendly accommodations to all of our guests and we are all so happy to read that you experience just that. We hope your travels will bring you back for another stay with us soon. Sincerely, Ela and Staff

"Our 2015 Christmas in The White Mountains of Pinetop Az"

5
28/12/2015

This was the most beautiful stay for our 2015 Christmas. We will be back probably in the spring or summer to enjoy the cool weather and to check out quaint little shops in the area. The Best Western has always given us a nice room and will always accommodate if we want any changes. We will pass on the good experience to our friends.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Wanda H., Thanks for your feedback! I'm pleased to hear that you had such an enjoyable stay at the BEST WESTERN Inn of Pinetop. Our team looks forward to providing you with the same exceptional service in the Spring and Summer months. It's our commitment to serve our guests to our best ability and hope to always exceed your expectations. We'll see you soon. Sincerely, Ela and Staff

"Not up to par with other Best Westerns"

3
26/12/2015

I have stayed here on numerous occasions when traveling to Pinetop-Lakeside, AZ. No public restrooms, less than friendly staff, and small hot tub put this near the bottom of my list for Best Westerns...hotels I usually prefer in most areas. Given the accommodations, this is not one I would recommend, given the price.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Christine P., Thank you for taking the time to write about your stay. On behalf of our entire team I would like to apologize that your experience was not 100% satisfactory, as we strive to provide all of our guest a positive and memorable one. We hope that you will enjoy the other choices BEST WESTERN Hotels has to offer, and we wish you safe travels. Sincerely, Ela BEST WESTERN Inn of Pinetop

"Best Western"

5
14/12/2015

very high quality of service and amenities for the price. Will stay here again. Close to all local cafes, ski area and businesses. Quiet and pleasant. Very good breakfast for self serve. Fresh and tasty. Have stayed here before and will do so again.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Charles B, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Ela and Staff

"Pinetop Hotels"

4
13/12/2015

We checked in and the lady at the front desk was friendly and efficient. The wi-fi and cable were free. They also had a jacuzzie and a free breakfast but we didn't use either. The hotel was close to everything we needed.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Carol M, Thank you for sharing your experience with us on TripAdvisor. We appreciate your kind comments about our staff and our complimentary offerings. We hope that you can stay with us in the near future and have some time to take us up on our free full hot breakfast and Jacuzzi. Sincerely, Ela and Staff

"Nice room"

5
09/12/2015

Very nice room for the money and location. We were very satisfied with everything. Quiet room and comfortable bed. Will definitely stay there again. We go to Pinetop 2x/year and this is definitely one of the places that we will stay. Good value for the money.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Deborah W, Thank you for taking the time to write about your stay with us. We are all very honored to read that your stay was enjoyable, and are looking forward to your next visit with us. Sincerely, Ela and Staff

"Great night sleep"

5
02/12/2015

The staff is extremely friendly and professional.The Hotel is well maintained from the lobby to the room to the dining area. It was lit up with Christmas lights during our stay and it was inviting. The breakfast was hearty with alot of choices. Our "GO TO" place when we are up on the mountain.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Shelley B, Thanks for your feedback! I'm pleased to hear that you had such an enjoyable stay at the BEST WESTERN Inn of Pinetop. Our team looks forward to providing you with exceptional service in the future. It's our commitment to serve our guests to our best ability and hope to always exceed your expectations. We'll see you soon. Sincerely, Ela and Staff

"Excellent Place to Stay"

5
29/11/2015

This is a very nice hotel. Awesome location in the pine trees. The room was very clean. The breakfast was well done and delicious with a good variety of choices. The staff was attentive, informative and very helpful.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear A4570VZlisam, Thank you for choosing the BEST WESTERN Inn of Pinetop and for taking the time to write about your experience with us. The entire staff is happy to know that your stay was great. We appreciate your wonderful comments about our staff, location, and breakfast. We hope that your travels will bring you back to us again soon Sincerely, Ela and Staff

"Great Service, Clean Modern Rooms, Great Price"

5
23/11/2015

We had to amke a quick trip to Pinetop AZ and we had our pet with us. This was the only pet friendly hotel in the area. The Staff was super friendly, Rooms were super clean and modern and price was great.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Jim S, Thank you for taking the time to leave us a wonderful review about your stay with us. We are happy to read that you enjoyed our Pet Friendly accommodations. We look forward to having you as our guest again soon. Sincerely, Ela and Staff

"Great Service!"

5
20/11/2015

The service level at this Best Western is top notch. Not to mention the clean, quiet rooms. Only place I stay when in Pinetop. The breakfast served is quite good and has a decent variety.. I like the fact that they always call my room after to check in to make sure I am happy with my accommodations.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Jamie75, It is our priority to provide comfortable accommodations to all our guests, and we are glad that you experienced just that. Thank you very much for your wonderful comments about our friendly staff, tasty breakfast, and great rooms. We hope that you will come back to visit us again soon. Sincerely, Ela and Staff

"You won't want to leave"

5
16/11/2015

Excellent property management and staff who truly makes your stay pleasant. They go out of their way to make you feel welcome and wanted. Their main concern is your rest and relaxation. Rooms were clean comfortable and spacious. The breakfast is a real breakfast and coffee is always hot and fresh.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear J I, Thank you for taking the time to write a review about your experience here at the BEST WESTERN Inn of Pinetop. We are honored to have received such high remark about our service and accommodations that we provided. It truly is our priority to provide all of our guests with a pleasant stay. We hope that your travels will bring you back to our hotel soon, as we look forward to having you as our guest in the near future. Sincerely, Ela and Staff

"Relaxing"

4
11/11/2015

I wouldn't call them troubles during my stay....just that I sometimes wonder if the CEO goes around and stays in various hotels. The accommodations were adequate, except the lights by the bed being so high, you have to get out of the bed to turn them on and off (kind of a nuisance to me), sitting on the toilet is like sitting on a 5-gal paint can, especially when you're 6'1" and the outlet by the sink didn't work so had to use one by the desk. Not that, that's a big deal but there's no mirror by the desk. These are "little" annoyances that I would have done differently. Other than that the room was clean, the staff very polite!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear 363ts, Thank you for choosing to stay with us and taking the time to write us a review about you stay. Here at the BEST WESTERN Inn of Pinetop we always welcome constructive feedback on how we can better reach or goal of continuous improvement to better serve our guests. We hope that you will still consider us for your next stay while in the Pinetop area. Sincerely, Ela and Staff

"Pinetop stay"

5
04/11/2015

Hotel is very comfortable for the price. Breakfast was excellent. It is close to the National Forest and convenient for exercising a dog, walking, or mountain bike riding. Would be a good choice for fishing, bicycle riding or skiing

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear James M., Your feedback is extremely appreciated, and welcomed. Thank you for taking the time to write about your stay. We are happy to know that you enjoyed our accomodations and location. We hope that you will stay with us again soon. Sincerely, Ela and Staff

"The BEST of Ela"

5
02/11/2015

Ela the Desk Clerk, impressed us w her enthusiasm and morning energy. She treated everyone as if they were special. She moved w efficiently, giving the impression she REALLY liked her job ! Something one doesn't see too often w the younger generation.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Bert G., Thank you so much for taking the time to write this wonderful review. Your kind words are very uplifting, as I really do love my job! I am glad to read that you enjoyed your stay and our service, as this is what we all strive to provide all of our guests. We hope that you will have a chance to stay with us again very soon, we look forward to seeing you. Sincerely, Ela and Staff

"AZ White Mountains are Breathtaking"

5
28/10/2015

Three things keep us coming back to this Best Western. First and foremost. The STAFF. From Shayna at check in to Glenda for our next trip and check out. Your staff ROCKS. Christina and her crew who helped us with the room setup as my wife is ADA also ROCK. Second, you are Pet friendly. Third. We trust your staff. On a previous visit, my wife forgot something very precious and sentimental in the room. We got a call and it was secured and we picked it back up three days later on our return trip from the Valley. See you again in the spring

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Terrence P., I appreciate you taking the time to write such a heartfelt review. Your satisfaction and continued trust in BEST WESTERN Inn of Pinetop are our top priorities. Our entire staff is excited to know that they are doing such a great job, as this is the kind of service they strive to provide to each guest everyday. We look forward to having you stay with us again soon, so please don't make it too long before you have another visit with us. Sincerely, Ela and Staff

"Daughter's Wedding"

4
25/10/2015

The hotel was clean and well maintained. We had 8 rooms reserved for my daughter's wedding. The front desk staff had all of the paperwork ready for each of the guests for each room. The called each of the rooms shortly after check in to make sure everything was alright with the rooms.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Beth N., Congratulations on your daughters wedding. It was a pleasure to have you all as our guests during this wonderful time. We are delighted that our service and accommodations were to your liking. We hope that we will have another opportunity to have you as our guests again. Sincerely, Ela and Staff

"Nice place"

5
22/10/2015

Nice place. Quiet. Well appointed. Great breakfast and it was early beginning at 6:00AM. Convenient to make shops, restaurants and gasoline stations. Very clean appearance in the parking lot, lobby and exterior. Guest computer was a nice touch as were the newspaper and local publications for shops, restaurants and businesses.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Paul J., Our entire staff is pleased to know that your stay with us was enjoyable. We appreciate you taking the time to write us a glowing review. We look forward to having you return to our hotel soon. Sincerely, Ela and Staff

"A great night's sleep & exceptionally clean!"

5
19/10/2015

This is one of our favorite Best Western's. We always have a good nights sleep & everything is exceptionally clean & feels comfortable. The staff are always friendly & great to deal with. We like the area too--there are plenty of places to eat & a lot to see when here. You can drive a short while & be out in the forest to enjoy the county air.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Kacute, Thank you for your wonderful review. We are honored to read that we are one of your favorite hotels. We are delighted that our teams hard work does not go unnoticed and that you enjoyed our well appointed rooms. We hope that you will stay with us again soon. Until then, we wish you safe travels. Sincerely, Ela and Staff

"Great value, great hotel!"

5
18/10/2015

Perfect place to stay in Pinetop, especially if you have pampered pooches! I've stayed here 3-4 times in the last year and it's been a superb experience every time. The price is very reasonable, and includes breakfast and internet, parking, etc. The room has a flat screen TV with cable, a fridge and microwave, and nice toiletries. The front desk staff is super friendly and helpful, and the maids are so sweet and nice. Location is perfect situated in a nice area with roads for walking and right next to the Picnic Basket for good food.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear LeilaniAZ, Thank you for completing a review about the BEST WESTERN Inn of Pinetop. I am glad you enjoyed all of our free perks that give us such great value. It was a pleasure to have you as our guest and we look forward to hosting you in the near future. Sincerely, Ela and Staff

"Our Surprising visit to the White Mountains"

5
16/10/2015

We chose this hotel because we had to bring our goldendoodle along with us. I was very nervous about staying at a "pet-friendly" hotel. To our surprise, it was EXTREMELY CLEAN, rooms very comfortable, breakfast was delicious and staff was great! Definitely recommend!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Debra R., We appreciate you for taking the time to write about your experience with us. We are delighted to know that you enjoyed your stay. We look forward to welcoming you and your four legged friend again soon. Sincerely, Ela and Staff

"Two Days of total relaxation in a pine tree paradise"

5
15/10/2015

We chose to spend my husbands birthday at this inviting location as we had done the previous year on 7 October. After a. warm welcome and check-in we picked up some fresh baked cookies, coffee and a USA Today. Upon arriving at our room we found it as always; spotless and thoughtfully appointed. After a great nights sleep we joined several other guests in the dining area for a mouth watering breakfast feast! Just love the biscuits and gravy! That afternoon came a knock at the door and there stood the desk clerk who smiled and presented my husband a cute little bag containing cookies, a bottle of water and a Happy Birthday Card. This typifies the courteous and thoughtful service by the owner, manager and entire staff. We simply would not consider staying at any other hotel!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Don W., Wow! Our entire staff is very thankful for your review and to know that you would not stay anywhere else. We are thrilled to read that you enjoyed your stay with our friendly staff and great hot breakfast. We look forward to having you stay again with us on your husbands next birthday, or even sooner! Sincerely, Ela and Staff

"Great Place to Stay"

5
13/10/2015

Great atmosphere to stay in and the Jacuzzi was great. It was a colder, raining day and the Jacuzzi was perfect. For my travels I always take my pillow but their pillows are nice as well. Very clean, breakfast has something for everyone. Yummy stuff.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Cheri H., Thank you for taking the time out of your busy day to write about your experience with us. We are delighted to read that you enjoyed our Jacuzzi, clean rooms, comfortable pillows, and our full hot breakfast. We hope that your travels will bring you back to our hotel in the future. We look forward to being your hosts again. Sincerely, Ela

"too much mold"

2
01/10/2015

Too much mold on the bathroom walls. Beds were not comfortable. Checked out a day early to go to Holiday Inn where the stay was much more comfortable and more amenities. However, their breakfast is pretty good.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Christopher C., I apologize that your stay was not enjoyable, as what you experienced is not normal for us . I thank you for providing your feedback so we can make improvements to our accommodations. However, I am happy to read that you did enjoy our extensive full hot breakfast. Sincerely, Ela

"We're going back next year."

5
30/09/2015

Not only were there fresh baked cookies until 9:00 at night, everyone went out of their way to make our stay wonderful from the cleaning staff to the hotel manager. We've already made our return reservations for next year!

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Lois J. It is absolutely wonderful to read that you will be returning to us next year. We look forward to seeing you then. We are delighted to read that your stay was nothing but enjoyable. We wish you a happy holiday season- see you next time. Sincerely, Ela and Staff

"Clean and Comfortable"

5
24/09/2015

It is a pleasant place to stay. We have gone back to this BW when we are in the area. Beds are comfortable as are the rooms. They have a nice frig and microwave in the room as well. Location is good but in and out a bit tricky.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Over50NewMexico, Thank you for taking the time to post a review on TripAdvisor and share your pleasant experience with others. We are glad to hear that you have returned to us while in the area, and that you enjoyed our clean and comfortable rooms. We look forward to seeing you next time. Sincerely, Ela and Staff

"not Impressed"

2
23/09/2015

Not a place I would stay again. very generic place. Had only one ice machine, and was loctated on the other side of where my room was. staff was cold. Only reason I stayed here is there were no other avalible places. The rates were way over priced.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Z1772WNmichaelm, I apologize on behalf of our entire team for not exceeding your expectations. We will be using your feedback to implement improvements to our guest experience. We hope that you will enjoy the other choices Pinetop has to offer. Sincerely, Ela

"Great motel"

5
19/09/2015

Spent 3 nights here and will definitely stay here again when we visit Pinetop. The rooms are very nice and very clean. The staff were very friendly and helpful. The breakfast they provide is the best one we've had on our 3 week trip. The eggs, bacon, and sausage were a welcome sight after only having cereal, waffles, and bagels in other motels. Loved the french toast with strawberries and whipped cream.

PinetopInn, Manager at BEST WESTERN Inn of Pinetop, responded to this review
Dear Joyce R., Thank you for your kind review. We are all thrilled to read that you enjoyed our clean rooms, friendly staff, and extensive breakfast. It is also a delight to know that you will be choosing to stay with us again when you are in the area. We look forward to having you as our guest again soon. Sincerely, Ela and Staff