ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel Pasco Inn & Suites, Pasco

5.0/5  - basé sur 646 notations.
2811 N 20th Avenue, 99301-3396, Pasco, United States - See map

Discover the best of Pasco at this 100% non-smoking hotel- close to the Port of Pasco and the TRAC. The Best Western Plus Pasco Inn & Suites is an affordable, pet-friendly hotel located in Pasco, Washington. The hotel is #1 rated on TripAdvisor® and offers convenient access to great local shopping at the Broadmoor Park Outlet Mall and the Columbia Center Mall. This Pasco hotel's quality guest rooms each feature pillow top mattresses, microwave, refrigerator, satellite television with HBO® and high-speed internet access. A complimentary full hot breakfast is available every morning in addition to fresh hot cookies in the evening. Additional amenities include an indoor swimming pool and hot tub, sauna, fitness center, expansive full-service business center and conference facilities. Pets are welcome for a small fee. Enjoy our newly opened on-site restaurant Valley Bistro. It is open nightly from 4:30 p. m. to 9:00 p. m. Guests staying at the Best Western Plus Pasco Inn & Suites will be close to key area attractions such as the TRAC Sports Complex, Sun Willows Golf Course, the Lewis & Clark Trail, Columbia Basin College, the Toyota Center and the Crazy Moose Casino. Business travelers will enjoy ease of access to Boise Cascade, Umatilla Chemical Dept. , and the Hanford Reservation. For superior customer service make a reservation at the Best Western Plus Pasco Inn & Suites! Enjoy your stay with us.

Best Western Plus

Hotel Pasco Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 646 guest reviews
NOTE ISSUED
Excellent
538
Very Good
96
Average
7
Poor
3
Terrible
2
REFER TO NOTICE
Business Business
257
Couples Couples
109
Family Family
187
Friends getaway Friends getaway
42
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel"

5
08/07/2018

We looked for a cheap hotel to stop in overnight while traveling through the area and found a gem at this one. Beautiful room, friendly staff and they allow your dogs to stay with you!! Seattle's Best coffee is always available either hot in the lobby or in packets in your room. Cookies are out at night and a great breakfast of bacon, sausage, eggs, omelets, waffles, biscuits and gravy, pancakes, cereal, fruit and pastries. I would definitely stay here again if I was passing through.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Darbymom63 I am thankful for your business and your kind remarks on our Hotel. Jim Gibson GM

"A very welcoming stay!"

5
03/07/2018

We stayed in a King Room and thoroughly enjoyed the stay. Front-desk staff were friendly and helpful. The fitness center was not-only clean and well-equipped, but has commercial-grade equipment, which is VERY nice! We enjoyed the pool - though a little small for exercise, it's nice on a warm day. Having 24hr access to both the pool AND hot-tub was great. As-for breakfast? Mmm... I *do* love-me some biscuits and gravy, and they had wonderful biscuits and gravy. There was also bacon, sausage, eggs, bagels, cereals, a waffle station, pancakes, juices and more. It was an absolutely GREAT added-value to an already affordable hotel. My wife found the mattress a little firm for her liking - but I found it great. Everyone's taste is different there, but I thought I'd mention it was firm/supportive rather than a pillow-soft cloud like some prefer. Overall: great stay and we'd stay again!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Glen Thank you for staying at our Hotel. I am grateful for your detailed review. Jim Gibson

"Great place to stay "

5
12/06/2018

Confortable beds, friendly staff, delicious breakfast however they need to update more channels in the tv. They allowed pets witch is important to me. High quality towels the pool and spa were great and clea. Overall I enjoyed staying here ??

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Janet Thank you for staying with us. Jim Gibson GM

"business trip"

5
25/05/2018

Everything about my stay was excellent except for rates. I thought the rates were a bit high. But, excellent service and everything else was the same. I would, and will, stay at a Best Western on my next business trip, including all future business trips.

"Very enjoyable stay"

5
21/05/2018

Rooms are clean and comfortable. Breakfast is the best of any place I've stayed over my years of traveling. Fitness center is very nice and all the equipment worked and functioned well. I highly recommend staying here.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear ddwonncott I am grateful for your continued business and your comments. Jim Gibson GM

"Great Airport Location"

4
06/05/2018

Had a quick one night stay before early morning flights. It was wonderful with the Service and true understanding of a quick in and out necessity. Food close but gas Station even closer but a little out of the way so fill gas at night and then return rental in morning.

"Pasco Best Western"

5
28/04/2018

Clean room, bed and pillows very comfortable. Excellent quality hot breakfast. Friendly and helpful staff at front desk. Loved the amenities. Would definitely recommend this hotel. Very impressed with the service.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Lenora I am grateful for your comments and your business. Jim Gibson GM

"Convenient and clean"

4
22/04/2018

Arrived late at Pasco airport after car rentals were closed. Took the best western shuttle to stay over until the morning. Nice clean room, comfortable bed, lots of pillows and good TV. Breakfast was terrific. They even had a person preparing made to order omelets. Very nice best western that exceeded expectations. Shuttle back to the airport in the morning was quick and easy.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear eatlocal1fakind Thank you for staying with us, I am grateful for your comments and your business. Jim Gibson GM

"Best place to stay in Pasco"

5
19/04/2018

Conveniently located close to the airport, businesses and restaurants. Entire facility clean and updated. Rooms quiet and comfortable for a good night's sleep. Work out room is handy and clean with nice equipment. Staff friendly and great breakfast!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Mlriam Thank you for staying at our hotel, I am thankful for your business and your review. Jim Gibson GM

"Comfortable and Comforting"

5
14/04/2018

We stayed here for a long weekend and enjoyed all the hotel had to offer. The gym was clean and offered a couple of machines for cardio. The pool and spa area was really fantastic and relaxing. The breakfast was over the top! Delicious fresh fruit and made-to-order omelettes along with all the traditional breakfast items you could want. Our room was clean and comfortable. We felt welcome and safe here and will return again!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear RedDogLeader Thank you for staying with us, I am grateful for your comments and your business. Jim Gibson .

"Feels like home"

4
10/04/2018

With the spacious rooms and great facilities it is a home away from home. Breakfast has enough variety for several days without repeating. Location is central to the whole area. Convenient parking and 24 hr pool access.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear daleg419 Thank you for staying at our hotel. I am grateful for your comments. Jim Gibson GM

"Excellent hotel,staff and restaurant"

5
04/04/2018

Had an excellent stay at this hotel. The staff was very accommodating and we were greeted warmly with big smiles. Clean and well appointed reception and the room was very clean and spacious. We ordered food from the restaurant and were very pleased with the food and the reasonable price. Excellent breakfast. We will be back and tell our snowbird friends.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear 545gerardp Thank you for staying with us, I am grateful for your review. Jim Gibson GM

"Amazing place to stop"

5
27/03/2018

We were looking for a hotel based on daily driving distance and picked this one for its location. One of the best choices we have made. Facility is new, clean, well laid out and easy access to highways. Desk staff were friendly and the lobby quiet and relaxed. Our room was large, very clean and comfortable. Unlike many hotels of this style they have an on site Bistro restaurant which is was great after a long drive as you don't have to go out eat. Standard fare but nicely prepared. it was a busy weekend with athletic events and teams staying there but our room was very quiet. The breakfast is very, very good. Freshly cooked eggs or omelettes plus all the rest of the routine offerings. This one is now on our list.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Brian Thank you for staying with us. I am grateful for your detail remarks on our Hotel. I will share them with my Team. Jim Gibson GM

"Best Best Western Ever"

5
19/02/2018

Everything about this hotel is excellent. Breakfast, location, rooms, service. Best breakfast ever at a Best Western. Rooms are suites. Location near the airport. Dog friendly. Guests are treated as royalty from start to finish.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Larry and Maureen I am so pleased that you enjoyed your stay with us, Thank you for your comments I shared them with my team this morning. Jim Gibson GM

"Nice"

5
10/02/2018

I had a nice stay. Rooms were nice, especially in comparison to other hotels in the area. The breakfast was nice and they make it easy to grab something to eat and go . Housekeeping was great and the front desk staff were very helpful.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Notreallybrandon Thank you for staying with us, I am grateful for your comments on our Hotel. Jim Gibson GM

"Great place to stay!"

5
06/01/2018

The hotel is very clean. The staff are helpful and friendly. It's also a pet friendly hotel. The breakfast was great. They will make a fresh omlet for you. Dinner at the on site restaurant was also really good and very reasonably priced.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear 480kellyj Thank you for staying with us, I am happy to hear that you enjoyed your stay at our hotel. and our new Bistro. Jim Gibson

"Great place to stay"

5
04/01/2018

The rooms are clean and comfortable. The décor is nice. They have a pool and a great breakfast. I also like the milk and cookies that they serve at nice at the desk. Nice touch. The price was reasonable and you could park your car at the hotel and were shuttled to the nearby airport.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear 500spencer Thank you for stayin at our Hotel. I am grateful for your business and your comments. Jim Gibson

"Passing through"

4
30/12/2017

Good rates and great rooms. After a long stressful drive the BW was a welcome site to see. Pleasant staff and comfortable rooms were what we needed. Unfortunately we didn't have time to enjoy the pool hot tub or gym but we did walk through and they were all clean and inviting. The only downside was the restaurant area is open to the lobby and the doors opening and closing allowed cold air in which made the restaurant very chilly. I would suggest some sort of partition or wall to block the draft.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Robert Thank you for staying with us I am grateful for your business and your comments. Jim Gibson

"Great Stay at BW in Pasco, WA"

5
29/12/2017

We had a gr8 stay... very clean beds comfy... the best Breakfast Bar every... with a cook there to make fresh egg dish you wanted.. my husband had an ham, egg and cheese omelette which really enjoyed ..

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Pamela Thanks for staying at our Hotel. I am thankful for your business and your review. Jim Gibson

"THIS PLACE IS A DEFINATE "10""

5
28/12/2017

Wow is all i can say. from the first phone call to Candy, we were impressed. there are other choices in the area, including a red lion that simply does not rate as well. there is a reason this property is considered the BEST OF THE BEST in it's area. we were greeted with smiles, happiness and politeness. our room was far ABOVE average. great linens, lots of extras, very high quality in everything , right down to the furniture. GREAT shower head, GREAT coffee, GREAT experience with regards to the room, PERIOD! the small restaurant had an exceptional wine selection, great food and very professional staff, who did't use the work NO at all. not once, regardless of what we requested. the complimentary breakfast was the BEST one we have had , BAR NONE, from any property in over a year. it even included made to order omelets. considering the time of year, (winter) we were impressed with the freshness of the fruit and vegis. WE WILL DEFINITELY BE VISITING THIS PROPERTY AGAIN. even though the property is only about 12 years old, they are very carefully undergoing a complete remodel and we would have never known it. the only clue was what the staff told us. their contractors were never seen, nor heard. what a truly professional operation. thank you for having us and we look forward to our next visit.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear marksm64770f Thank you for staying with us, I am grateful for your business & your coments on our Hotel. Jim Gibson

"Very good"

4
20/12/2017

It was a good service I received. The breakfast was very good with big dining area. The food was fresh and organized. One thing I had a hard time was finding milk. The employees were well organized and picked up issues right away. It was a good setting for my business trip.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear youngk817 Thank you for staying at our Hotel. I am grateful for your comments, I will also work on some better labels for the milk. Jim Gibson

"Convenient location and great breakfast"

5
15/12/2017

Good location next to the freeway. Modern facility with great morning breakfast. They also gave us a nice upgrade for free on the room. Easy parking and access in a good tourist area. Perfect for the road traveller.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Frank I am so pleased to hear that you liked our property, Thank you for choosing our Hotel. Jim Gibson

"I would definitely recommend this hotel to anyone "

5
11/12/2017

The room was so clean and beautiful. The bed and pillows were so comfortable. I slept like a baby. I did not here anything from the adjacent rooms. Thank you Best Western Staff for you for all the amazing work you do to make this the best place to stay in Pasco WA.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Thank you for staying with us, I am also grateful for your kind remarks about our Hotel. Jim Gibson

"Exceptional"

5
07/12/2017

Exceptional staff and comfort at this Best Western Location. Very professional, friendly and helpful team of employees. Definitely recommend this location in the Tri-cities area for convenient and comfortable stay. Very business traveler friendly.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear J4650AIjeffb Thank you for staying with us, I am grateful for your comments. Jim Gibson

"Exceeded our expectations"

5
07/12/2017

We have been a member of Best Western for a long time and we will rate BW Hotel in Pasco as one of the very top hotels. We hd an excellent dinner in their restaurant and service was beyond expectations. The staff was friendly, helpful and knowledgeable.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Erik Thank you for staying at our Hotel. I am so pleased to hear that you enjoyed your stay & liked our new Bistro.Thank you again for your review. Jim Gibson GM

"Pasco Best Western"

4
28/11/2017

Great hotel, one of the prettiest out there. The were plenty of things to do in the area. I felt very comfortable during the entire stay and look forward to another stay soon. The lobby and breakfast area was nicely done. Breakfast was great this is one of the few Best Westerns that offer up a freshly cooked and prepared omelet.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear robertmR7023OW Thank you for staying with us, I am grateful for your detailed review. Jim Gibson

"Nice Hotel"

4
18/11/2017

Pleasantly surprised, very nice hotel. Had a restaurant available from 5pm-9pm which looked to have a nice menu. Plenty of parking and close to other amenities. Room was clean and modern. Very quiet. Will definitely stay there my next trip.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Thank you for staying with us, I am so pleased to hear that you were happy with your stay. Jim Gibson

"Exceeded expectations"

5
15/11/2017

This hotel was the nicest hotel I've stayed in for the value. Very new and nice. Room was large, quiet, clean and comfortable. The breakfast was the best included breakfast I've ever experienced. They had everything you could want. If I ever have to go back to the Tri Cities, I wouldn't want to stay anywhere else.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Pam Thank you for staying at our Hotel. I am pleased to near that you enjoy your stay & grateful for your kind remarks. Jim Gibson

"Comfortable and convenient to airport"

5
11/11/2017

I highly recommend this Best Western especially if you have an early morning flight. It is conveniently located 5 minutes from the airport. The room was comfortable, spacious and clean. We stayed just one night prior to our flight. It was great getting up at 4:00, checked out of the hotel, drove to the airport and arrived at our gate an hour before our 5:40 AM flight. Can't get more convenient than that!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Lydia Thank you for staying with us, I am grateful for your comments and happy to hear that you enjoyed your stay with us. Jim Gibson

"Great place to stay!"

5
05/11/2017

Clean, welcoming and all the basics, plus more! Our room was ample and well appointed, everything was extremely clean - there was all the amenities, frig, microwave, etc. The gym was clean and had good basic equipment. The breakfast was wonderful with a broad array of healthy and delicious food options. I was very impressed with this hotel for the price and location.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Y9646UJchristines Thank you for staying at our Hotel. I am grateful for your detailed review. Jim Gibson

"A/C in-op"

4
25/10/2017

The hotel was clean and the staff friendly. But the A/C did Not work. The room was large and clean. Beds were comfortable. Breakfast was great. We would stay there again. But we would make sure the A/C worked prior to unpacking.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear 414leanne Thank you for staying with us and I do appreciate hearing when things do not work. Jim Gibson

"Best Best western!"

5
10/10/2017

The most upscale best western I"ve stayed at. They even had a restaurant inside so we didn't have to go out for dinner. Lots of convenience foods as well. Best breakfast ever served at a BW Highly recommend.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Thank you for staying with us I am grateful for your comments. Jim Gibson

"Awesome Facility"

5
08/10/2017

This is a wonderful hotel for business and or a family to spend the night. Very clean. Friendly staff and very accommodating. We thoroughly enjoyed our stay and would definitely recommend this Best Western to all. Keep up the great work

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
990gordonb I am thankful for you business and for the comments you have left. Jim Gibson

"One of our favorite hotels"

5
06/10/2017

We have stayed here many times and will continue to do so. It is a beautifily maintained property. The staff has always been friendly, helpfully and professional. We highly recommend this hotel. The rooms that we have stayed in have been very clean and comfortable.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Richard F Thank you as always for you always staying with us. I look forward to seeing you on your next trip through. Jim Gibson

"Perfect Location"

5
05/10/2017

I have stayed at this hotel several times and the quality and service has been consistently exceptional every time. The rooms are clean, the staff friendly and it is in a great location to explore the area.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear monicafD5402AF I am grateful for your continued business, Thank you again for choosing our Hotel. Jim Gibson

"Great Stay!"

5
23/09/2017

Was at a conference at the Red Lion and they were booked. This Best Western was walking distance and nicer and newer. Good continental breakfast and nice rooms. Service was excellent and there was a restaurant available. Easy to find and get in and out of.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Wendy I am thankful that you chose to stay at our Hotel. Thank you again for your kind comments. Jim Gibson

"Great Place To Stay"

5
20/09/2017

A beautiful hotel, great room, and lovely breakfast. What a wonderful surprise compared to some other accommodations we stayed in during our 10 day trip. We would recommend this hotel to any friend traveling in Washington. We'll be back.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Thank you for staying with us, I am thankful for your comments on our Hotel. Jim Gibson

"BW Pasco"

5
11/09/2017

We booked this place as we were attending a 50 year class reunion. We had four couples stay at this location and we were able to visit during breakfast and other times in the common areas and it was very nice.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Johnhhulse Thank you for bring you group to our hotel. I am happy that you enjoyed your stay with us. Jim Gibson GM

"Wonderful Hotel"

5
10/09/2017

The staff was very friendly when checking in. The room was very clean and spacious. I really appreciated the USB ports in the alarm clock that made charging my phone easy. The breakfast was great. A very complete breakfast that offered everything. They even had someone making omelettes to order. They even have a restaurant from 5:00-8:00 pm that served wonderful food. I had the dinner special which was steak and it was cooked just the way I asked for it. The waiters and waitresses were very friendly and the service was great. We will definitely stay here again.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Elizabeth Thank you for staying with us, I am grateful for the detailed review you have left of our services. Jim Gibson GM

"Nice facility with good conference room"

5
07/09/2017

I recently arranged to have a conference room at the with the Best Western Plus in Pasco. The arrangements were quick and easily made, the staff was highly responsive to our needs and requests and the experience was very positive. I also stayed at the facility overnight. The beds are firm, the pillows are soft and I got a great night sleep!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear JonsN1089TT Thank you for staying at our Hotel. I am thankful for your business and your kind remarks. Jim Gibson GM

"Best Bang for your Buck"

5
02/09/2017

We had a wonderful, clean and comfortable room. The breakfast was amazing...a variety of options and fresh tasty food. The front desk staff were incredibly nice and sincere, not a phony nice. I actually think they really cared about oir happiness.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear kmiller240 I am thankful for your kind remarks about Hotel and its staff. Thank you gain for staying with us. Jim Gibson

"best of Best Western"

5
02/09/2017

We spent a night in Pasco WA and this BW was one of the best in the chain. Very clean, modern hotel w/ a full breakfast. Great service and excellent service all around by all staff. Highly recommend a stay here either business or pleasure.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Javageno Thank you for staying with us, I am thankful for your kind comments about our Hotel. Jim Gibson

"Best Western Plus Pasco Inn & Suites"

5
30/08/2017

very nice place to stay when travel for business, friendly service from all the front desk employees, housekeeping staff and kitchen/breakfast staff, very clean, nice area and just down the road from the airport

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear daniellesobkowicz I am thankful for your business and your remarks about our Hotel. Jim Gibson

"FABULOUS HOTEL"

5
27/08/2017

We loved this hotel.....wonderful rooms, quiet, clean, the water park was a real bonus and the staff was awesome. The best experience possible - just lovely. On site laundry facilities were so welcome and timely. Great food, rooms and good price

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Jill Thank you for your business and your kind remarks about our Hotel. I am pleased to hear that you enjoyed your stay with us. Jim Gibson

"Could not have asked for nicer !!!"

5
21/08/2017

What a nice place !! Pool, staff and the breakfast was amazing !!! Absolutly will be staying there again !! Bring your own blanket as they are not stellar but the other amenities totally make up for it !!!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Kimmberly Thank you for staying at our Hotel. I am so pleased to hear that you enjoyed your stay. Jim Gibson

"Lovely Hotel"

5
20/08/2017

Stayed here twice now and have no complaints. The rooms are more than spacious, and the one I had this time had 2 Queen beds. Overall a really good Hotel, and I shall be staying here in future when I am in the area.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear k8968TIjohna I am grateful for your repeat business and your kind comments on our property. Jim Gibson

"Very nice place"

4
19/08/2017

The staff was very friendly from the check end, breakfast, and check out. They wanted you feel welcome and enjoy your visit. Room was very clean and well maintain. I needed a ADA room and it was set up very nice, just what I needed. The bed was on the hard side, not has comfortable as other BW we have stayed at.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Normc156 Thank you for staying with us and for your comments on my Hotel. Jim Gibson GM

"Excellent"

5
17/08/2017

Excellent experience. Great place to stay. Would recommend it highly. Service was great and the location was very good. the breakfast was more than a buffer. It was more personalized. the cafe offered a nice selection of wines from the local area which was a nice touch.

"Comfy"

5
15/08/2017

Very quiet even next to the airport. Breakfast options including eggs to order was awesome. Beds are soft. Air conditioner is cold upon arrival. Decaf coffee with vending machine cookies are a great snack.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Rachel I am happy to hear that you enjoyed your stay with us, I am also thankful for your staying at our Hotel. Jim Gibson

"Airport hotel much quieter than Vegas"

4
13/08/2017

Really enjoyed the helpful staff at the hotel who were pleasant and nice. They listened to my needs and helped me out on some extra tasks to make my stay easier... Thanks for the 4am shuttle to the airport, that was very appreciated.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear 551allank I am thankful for your business and your comments. Jim Gibson GM

"Great Hotel"

5
10/08/2017

My son was moving to Pasco from Seattle. I drove over with them when they moved so I could take care of my 3 year old grandson while they unpacked. I took him to the pool at the hotel. It was a beautiful pool with a hot tub and shower. My grandson loved it. It was a very comfortable room and the staff was great. I had left my hydro flask in my room when I checked out. I called before I left town to see if they could retrieve it from my room. The gal who answered the phone said to call her back in 15 minutes. When I did she had my hydro flask and I was able to pick it up at the lobby. The room I was in was on the 1st floor. Very clean & comfortable. It was also quiet for a 1st floor room. I often worry about hearing the people above me or the cars outside, but the hotel must be well insulated because it was very quiet. I will be staying there again when we come and visit my son & family. Very happy with this hotel.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear claremmichaeldh I am thankful for you staying at our Hotel. I am grateful for your kind comments. Yes we are double walled which really cuts down on noise transfer. Jim Gibson

"Great Motel"

5
06/08/2017

This is a modern hotel located in a newer area of Pasco with easy access to freeway and to the trip-cities downtown areas for shopping. The rooms were large and comfortable and well insulated with very little noise from neighboring rooms.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Sportsman44 Thank you for staying with us, I am pleased to hear that you enjoyed your stay. Jim Gibson

"Loved it!!"

5
01/08/2017

For one of their busiest weekends of the year, the staff was extremely friendly and cheerful. We were there for another occasion so it was nice that it didn't feel like it was boat race weekend for us.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear mtarang I am thankful for your business and that you had a pleasant stay at our Hotel. Jim Gibson

"Pasco Best Western Plus - Exceptional!"

5
30/07/2017

Have been on the road a lot this summer and coming back to this Best Western was like coming home - everything was so exceptional! Especially the Diamond level welcome, the complimentary room upgrades, the fantastic breakfast choices and the wine bottles sales available at the front desk now - nice touch!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear pmlofgren Thank you for staying at our Hotel. I am thankful for your business and your review. Jim Gibson

"Quick stop"

5
28/07/2017

On our way home from a road trip dead tired. It was clean, air conditioner had the room great temperature, nice furnishings the halls and lobby were clean, and a great breakfast! We are struggling to say more, it was great.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Thank you for staying at our Hotel. I am grateful for your business and your review. Jim Gibson

"Should be a luxury hotel"

5
17/07/2017

We found our stay comfortable, quiet, and the King Suite was very spacious. Very clean and well appointed furniture and decor. We enjoyed the evening offerings of dinner items for purchase. Reasonable prices and very tasty. I had the homemade egg rolls (made by Tony's Mom) and my husband had fish and chips. Excellent choices. The breakfast buffet was one of the best we've been to - although Butte, MT has a close second. Made to order omelets, biscuits/gravy, eggs, sausage, bacon, cereals, pastries, waffles etc. I would highly recommend this hotel.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear cda62vette I am grateful for your detailed review. Thank you for your business. Jim Gibson

"Enjoyable stay like Normal"

5
16/07/2017

This is a very Nice Motel. The staff is Helpful, Everything is clean, 24 hr Pool, Spa, And Sauna. The Motel has one of the best Breakfast served. The restaurant was a new edition. They had a small menu but the cook rocked the tri tip & Alfredo. I heard they were going to expand over the next 2 years.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Jaime Thank you for staying with us I am grateful for your comments. And yes we will begin the expansion of a dedicated restaurant next February. Jim Gibson

"Great Breakfast"

5
15/07/2017

Great value as a Best Western Rewards member - we got a free room upgrade too. Beds very comfortable, best sleep I've had on a hotel bed for quite some time. The breakfast was also the best I've had at a hotel in some time; so much from which to choose.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Janetk174onc Thank you for staying at our Hotel. I am so pleased to hear that you enjoyed your stay. Jim Gibson

"Enjoyable, easy stay for family wedding"

5
14/07/2017

Clean and close to airport, this Best Western Plus was an ideal spot for a wedding weekend. Easy airport shuttle, friendly staff, and comfortable rooms made this special occasion visit a breeze. I can highly recommend.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear cuse2006 I am grateful for your business and for your kind remarks about our property. Jim Gibson

"One of the Best"

5
13/07/2017

The best Best Western I've stayed at... This is one of the most comfortable, clean and courteous hotels I stay at in my travels and would recommend you mark this one as a definite stay if your in the Pasco WA area!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Jonathan Thank you for staying with us and for your kind remarks about our Hotel. Jim Gibson

"Best Western Plus in Pasco, Washington"

5
12/07/2017

The Best Western is halfway to airport off I-182 and is easy to find. The check-in was speedy and the room was already cooled to 70 degrees on a 93 degree day outside. The soap and shampoo and other amenities were great and later the front desk offered cookies. This is a convenient and excellent place to stay.

"Best hotel -"

5
12/07/2017

We have stayed at many hotels. But this location has the best breakfast of any that we have stayed. The staff is always friendly and wanting to help. We would go out of our way to stay at this location.

"Nice place but"

3
11/07/2017

We were on a long distance bike trip and stayed here. The hotel is nice, clean and comfortable. A good choice for any traveler. I just have one big complaint. I could not get on the hotel's wifi system in neither my room nor the lobby. I went over and spoke to the manager, who did not want to believe me as he had just bought a new system that was supposed to have plenty of bandwidth. So he took my machine and verified for himself that I was correct. He then called his tech guy who sold him the system and started typing into the machine. Too late I realized that he was changing all my settings. While I did get on wifi at that hotel, I was never able to get on wifi anywhere else on my trip. I just took my computer in and was told it will take $200 to fix my broken wifi driver. Maybe a coincidence, but it sure smells like that manager broke my computer. So don't take computer problems to the manager.

"It just gets better"

5
08/07/2017

All of the many great things written already remain true. Clean modern and convenient with excellent staff haven't changed. What is new is the restaurant. This really completes the perfect package for anyone flying out of the airport. The menu has a good variety. Prices are very reasonable. Our meals were excellent. The waiter was quick and helpful. The portion sizes can only be described as very large. My chicken fried steak was actually 2 large steaks. One would have been more than enough for dinner. The salad consisted of a variety of fresh garden greens with an excellent dressing. Again the portion was large. The van picked us up at the airport within 5 minutes of calling and dropped us off at our car.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear FScfs I am grateful for your detailed review. We are excited about new restaurant we added it because of guest requests. Jim Gibson

"Excellent value - ultra clean and superior breakfast"

5
05/07/2017

Not your usual continental breakfast - they have made to order eggs & omelettes. Very new looking, bright and clean. Our single king room had a sofa and side chair and TV. The bed area had a TV also. Small kitchenette area with fridge, micro, and sink. Would be great little suite for multi-day trip. Quiet area but only a mile or two to restaurants.

"Just down right Awesome!"

5
04/07/2017

This hotel exemplifies what quality and comfort should be. The food was top notch and the service was even better. Highly recommend staying here. The price was great for the quality and comfort I experienced. This is the best hotel in the Tri-Cities area and maybe all of eastern Washington.

"Must stay in Pasco"

5
04/07/2017

This might be the best BWP that we've stayed in. It is a little higher in price than others but they do it right. You can dine in their cafeteria/dining room with wine and a daily special. Their breakfast is more than one appetite can handle and all elegantly prepared...even an omelet station! /the rooms are great and clean. The service is with a smile. Can't ask for more.

"Comfort and service are excellent"

5
02/07/2017

Near the airport, but not noisy and easy access to the freeway. Plus a Roaster's coffee stand nearby! Every staff person we met was friendly and very helpful. The room was large and the bed was comfortable. The lobby is beautiful and you can feel comfortable sitting there curled up with a book if you want. The breakfast is great with made to order omelettes or eggs (over easy, etc) and a full selection of favorite breakfast foods. The food had the best flavors and was fresh. They recently added evening food service with a special each day. Limited selection but everything we tried tasted great. The pool is indoors so it can be used year round and is a good size. Nothing else to say but excellent all the way around and we will continue to stay there every time we are in Pasco.

"Business Meeting Hotel"

5
01/07/2017

We had our company financial meetings at this hotel. The shuttle picked us up quickly from the airport. Hotel staff was very friendly and helpful. Room was clean and comfortable. Breakfast was very good and tasty. Facilities were very good for our meetings.

"Best Western Plus Inn & Suites"

5
29/06/2017

We stayed at the Best Western Plus in Pasco, WA. Excellent accommodations, transportation to & from hotel to airport on request, excellent free breakfast and good dinner menu. Very comfortable bed. Nice landscaping on the outside and very clean. I plan to stay there again whenever I can.

"NSA tournament"

4
28/06/2017

Overall it's a nice hotel. Night shift clerk could be more accommodating and helpful. I thought it was just because we checked in fairly late but the next night, same sour face. The hotel offers free breakfast...with BACON!!! Pool is nice, clean, and opened 24 hour. Wifi SUCKS though.

"Best Best Western"

5
27/06/2017

Always enjoyable and wouldn't stay anywhere else in the Tri-Cities. Rooms make me feel like home. Breakfast and 24hr pool access is perfect. Business center has all the needed equipment. Location is perfect close to freeway in all directions.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear daleg419 I am thankful for your continued business and for your kind comments about our Hotel. Jim Gibson

"You can't find a better hotel in the area"

5
26/06/2017

This property is beyond outstanding in every way. Rooms are large, clean and comfortable. The beds are amazing and you get a restful nights sleep. I have stayed here many times and can't find any hotel in the area that comes close in this type of property. This hotel is hard to beat and I give it a 10+.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear lisacw2016 I am grateful for your repeat business and your kind comments. Thank you for staying with us. Jim Gibson

"Close access to Airport"

4
23/06/2017

Hotel lobby welcomes you in, rooms were CLEAN and spacious, bathrooms clean. Staff friendly and helpful. Plenty of parking. Has large inside swimming pool. Recommend if looking for hotel close to the airport. About 5 minutes away.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear debrat532 Thank you for staying with us and for your kind remarks about our hotel. Jim Gibson

"We love the quality and decor... This is our favorite hotel and worth paying extra for."

5
22/06/2017

We usually stay two nights every month when we go see our doctor because we love staying at this hotel. It is beautiful, awesome staff, fantastic breakfast, great pool and jacuzzi plus exercise room and sauna.... A real nice computer room also. Love the suites with a couch plus two TELEVISIONS! We are treated very well and the rooms are very clean. The beds and pillows are exceptionally comfortable... The best breakfast of any hotel we've ever stayed at..

"Continued Quality Experience"

5
22/06/2017

I travel to the Pasco area for business 8 to 12 times a year. The hotel staff is always pleasant and the rooms are always clean and comfortable. The addition of the restaurant to serve dinner has made it more convenient for the business traveler as you can eat and unwind starting at dinner.

"Very nice hotel & awesome breakfast"

5
20/06/2017

The hotel was clean, staff were nice & beds are comfortable. Breakfast has EVERYTHING! It was really good! Pool and spa is open 24 hours. The in-room WiFi didn't work that great at night but in the morning t was quick.

"BEST HOTEL I'VE STAYED IN THE PAST 5 YEARS"

5
20/06/2017

Absolutely perfect in every way, customer service second to none, food was outstanding coupled with excellent housekeeping. Their morning brunch was more than the average, omelets to order was a treat.

"Also business"

5
18/06/2017

This is my second time here and still the best I have been to in this area. Service was great and the room was fantastic . And this time they had changed the area from manager get together to a restaurant . And we decided to have dinner here since we have been driving all day and we were impressed with the meal and our server Britney was out standing I had the Tuscany pasta and my wife had the Alfredo I rate them a perfect 5 out of 5 ! And the chef came out to meet and greet the customer I'm impressed. And as for breakfast that to was great want to have a fresh omelet or eggs over east with your pancakes or waffles ? All fresh and not instant eggs ! Don't look any further this a great place to stay ! Enjoy

"full service hotel"

5
15/06/2017

Stayed for 1 week for business, hotel is a little out of the way but everything is only about 15 minutes away. Great breakfast buffet. Rooms are clean and large, contain little kitchen area which is very nice.

"My review"

4
14/06/2017

I never expected I was going to find a hotel so closed to the airport and for my surprise I did. The hotel is very good but the rates for 1 night stay is a little bit pricey. But it was a very nice stay!

"Travel"

5
14/06/2017

We loved this hotel & would definitely stay there again. The breakfast was prepared just the way I requested. The overall ambiance of this hotel was wonderful! The staff was friendly & helpful. The decor was beautiful & I appreciated the cleanliness of the room & common areas.

"Awesome place to stay"

5
12/06/2017

Hotel has a clean and modern look from the outside. The lobby and check in staff are great. The room is exceptionally clean and comfortable with the a great bead and 2 TV's! Breakfast in the morning has a large selection - most I've seen in a buffet breakfast. The food quality was fresh and very good being replenished frequently. Only 10 minutes to the airport but heard no plane noise.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Allenr439 Thank you for staying at our Hotel. I am grateful for your kind comments about our property. Jim Gibson

"Great place to stay in Pasco, Washington"

5
10/06/2017

This was a great place to stay. The staff helpful. The breakfast had so many options. The rooms large and clean. It is close to the Tri-Cities airport so getting to/from is easy. They are open 24 hours and have on demand van service to/from airport.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Teresa & Harry Thank you for staying at our Hotel. I am grateful for your kind comments. Jim Gibson

"burnt n hungry"

4
01/06/2017

we arrived after a hot day on our touring bicycles after 90+d weather (and 50mi). They even printed out a bike map for me. It's Near the Sacagawea bike path...more burnt n hungry (and another 16mi). Food/beer at hotel restaurant.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Mitchellp252 Thank you for staying with us and I a pleased to hear that you enjoyed your stay with us. Jim Gibson

"Most Accomadating Stay In Pasco"

5
30/05/2017

From the friendly staff, super breakfast, spacious rooms to the comfortable bed, this BW motel met all these criteria. Adjacent to Sun Willows Golf Course didn't hurt either. Would recommend this stay in Pasco, Washington any time.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Larry I am pleased to hear that you enjoyed your stay with us, I am grateful for your business. Jim Gibson GM

"Felt like Tuscany - Italy"

5
27/05/2017

Beauriful Italian murals on the walls. Ornate stone work. Fountain in the lobby all remind me of Italy. spacious rooms with excellent staff. A wonderful place to stay. Highly recommend staying here. Felt like 5 star hotel.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Thank you for staying with us and for your kind remarks about our Hotel. Jim Gibson GM

"Very Nice"

5
23/05/2017

Very nice room. Room was one of the nicest I've stayed in. Very comfortable lots of space, very quite. Pasco airport right next door and did not hear one jet take off or land. We had our parents with us and staff was very helpful in letting them check in early.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Patrick Thank you for staying with us and for your kind remarks about our Hotel. Jim Gibson

"Great Hotel"

5
23/05/2017

This was the best hotel experience one can expect. Modern clean quiet room, friendly staff and made to order eggs for breakfast. In fact this was the best hotel breakfast buffet I've ever had. Definitely a cut above other hotels. A little pricey but I don't mine it if the experience is great.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Sam Thank you for staying with us an d for your kind remarks. Jim Gibson

"One night"

4
17/05/2017

We stayed just one night at this property as we only needed an overnight before returning home. This is a fairly new property and it has a very spacious with Italianate decor. The entry is spacious, the breakfast room is spacious the halls are wide and our king room was very spacious. Then there is the bathroom. It is so tiny, the door clears the toilet by fractions. There is nothing wrong with the bathroom; there is a sink, a toilet and a tub. All functional. However, only one person is going to use this room at a time and heaven forbid you need to assist small children. Seriously, the designer could not steal a foot from the room entry to enlarge this space a bit? This is a nice property. Well located. The breakfast offering is vast and very good. There is space galore but days later, I am still laughing about the size of the bathroom in respect to the rest of the property.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear 01George Thank you for your business, I am happy to hear that you enjoyed your stay with us. all of our rooms have 2 vanities the architect who designed this hotel right or wrong the made the decision to keep the space in the living area and have the second vanity outside of the bathroom so for me I cant change it at this point. Jim Gibson

"Close, easy, friendly."

5
17/05/2017

The management here is always willing to accomodate. We usually travel with a big dog, and our requests for a ground-floor suite near a side-entrance has always been satisfied. We always stay here when visiting the Tri-Cities.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Conan Thank you for staying with us and for your remarks, we try to do are best to meet requests. Jim Gibson

"Tri Cities trip"

4
17/05/2017

Nice hotel with professional staff. Would definitely stay here again the next time I am in the area. The only thing that would have made it better was a window that opened all of the way instead of just an inch.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Lisa Thank you for staying with us. I am pleased to hear that you enjoyed your stay. We are required by both Best Western and the city of Pasco to heave the restrictions on our windows. Jim Gibson

"Great stay, quiet, comfortable and great service"

5
16/05/2017

We stayed here over night on our way to Kentucky. The rooms are very clean and comfortable. We got the much needed rest before our long flight the next morning. It is a bonus too that they let you leave your car parked there for up to a week with no charge. There was a shuttle bus that took and picked us up quickly. My son LOVED the evening cookies they had set out. They also now have a restaurant on site so we didn't have to navigate the roads to find a place to eat. We had to leave before they served breakfast but they accommodate that by having breakfast items you could grab and go. One of the best hotels we have stayed in for value, comfort and customer service.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear bsranch Thank you for your detailed review, I am glad to hear you enjoyed your stay and our new restaurant. Jim Gibson GM

"Just Win Baby!"

5
03/05/2017

Large clean comfortable rooms, beds are like home. Even though by the airport, I never recall hearing planes. Pool is refreshing and clean. Breakfast is worth $20 by itself! Staff is friendly and helpful. Love staying here, wish I had an excuse to come here more often.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Y9268VXkevinp I am grateful for your business and for your kind remarks about our Hotel. Thank you again for staying with us. Jim Gibson

"Motel stay"

5
27/04/2017

Overall good experience, morning breakfast very good, option for omlete was appreciated, convenient breakfast allows more time for meetings, relatively quiet motel, coffee availble at all times, evening cookies are also good! Could use a plug in for electric cars

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Eugene467 Thank you for staying at our Hotel. I am happy to hear that you ha a good stay with us. Jim Gibson

"Last minute reservations - Excellent customer service & perfect property"

5
23/04/2017

Emma was extremely professional & her enthusiasm was contagious. My wife & I needed a last minute reservation. Emma worked with us to book an excellent room. Breakfast is AWESOME! Made to order omelettes & eggs! Fresh fruit! Thank you!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear RicrB I am so pleased to hear that Emma took care of you and your wife. Jim Gibson

"Easy Access"

5
21/04/2017

Nice clean hotel. Very conveniently located; only a 5 minute walk from the airport. Nice convenient restaurant right off of the lobby that service a nice selection of food and adult beverages. Very modern and up to date with good, fast internet.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear ShannonR4629zu Thank you for staying at our Hotel I am pleased to hear that you enjoyed our Hotel and Restaurant. Jim Gibson

"Top accommodation in Pasco, Wash"

4
17/04/2017

Flying out of this little Pasco airport so had to overnight. Surprised to find such a nice clean friendly place as this Best Western. Admittedly we've not stayed at a Best Western in many decades. I think this word "plus" indicates above the other Best Western motels. They just started serving dinner 3 weeks ago, which was nice as our car was at a local car dealer for maintenance and repair. If you're in Pasco, this is the place to stay. If you're looking for a quick meal that's inexpensive, and the food is okay to good, drop in here.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear thelion44 Thank you for staying at our property I am so pleased to hear that you liked our Hotel and our new restaurant. Jim Gibson

"It's as good as home!!!"

5
14/04/2017

From the moment I make my reservation to the moment I check out, the staff at the Best Western Pasco makes my experience the absolute best!! The rooms are always clean and comfortable, the staff is always very pleasant and helpful, and the breakfast is the best in any hotel I have ever stayed at!! I would highly recommend this hotel to anyone!

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear jeffdT7311XV Thank you for your kind comments about Hotel. I am grateful for your business. Jim Gibson

"Best "Yet" Western - and they mean PLUS!"

5
09/04/2017

This is one of the BEST hotel experiences we have EVER had. Years ago - we would never stay at a Best Western chain - but this one has changed our minds for now. We had our Golden Retriever with us on this trip, and we were NOT treated like second class citizens because we had a dog. The room was as good as any - and the breakfast was second to none.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Laura Thank you for choosing our Hotel, we strive to make all our guests happy including the furry ones. Jim Gibson GM

"Great Overnight Stay before heading out to airport early in the morning"

5
08/04/2017

Facility was clean. Rooms were spacious -- sitting area with 2nd tv., microwave, fridge and a coffee maker. Hot tub and spa were great. Employees were all very helpful and very nice. The night we stayed there, was their 2nd night of the opening of their new restaurant (there are not a lot of choices in Pasco). Food was good and it was nice to be able to eat there and go back to the room. Free shuttle service was available at anytime to airport. I would highly recommend this hotel.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear Delois I am pleased to hear that you enjoyed your stay with us. Thank you for the comments on our new restaurant. Jim Gibson GM

"Spur of the moment"

5
05/04/2017

Out on road trip, stay was unplanned and fantastic. Rooms were clean, breakfast was plenty and delicious. We slept great, beds were clean and comfortable. The staff was friendly and helpful we were very happy with our stay

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear 08231pynancyh Thank you for staying with us, I am so pleased to hear that you enjoyed your stay with at our Hotel. Jim Gibson

"Best Hotel Ever "

5
04/04/2017

I have stayed at this property over 50 nights in the last 6 months due to business. Impeccable!!! Jim and his staff have created the most spot-on hotel experience for the money I have ever experienced. All the staff without exception are helpful, friendly and professional. I have not had one bad experience in my entire time here. It's my second home!! The breakfast is the best, the pool and gym are well maintained and the rooms are always clean and I good condition. This is the prototype for a superb business hotel.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear John I am so grateful for your kind remarks about our property. Guests like you are what gives me and my staff job satisfaction, Thank you for letting us be your Hotel. in the tri-cities. Jim Gibson

"BW Pasco"

5
04/04/2017

Great place to stay. This is my "go to" hotel when working in Tri-Cities. Easy access and close to everything I need. Nice clean rooms, good breakfast and always clean rooms. I haven't tried the evening meals that they just started serving so I can't speak to that.

jimgibson7, General Manager at Best Western Plus Pasco Inn & Suites, responded to this review
Dear A284UHmichaelp Thank you for choosing our Hotel, I know you have many to chose from. I am grateful for your kind comments and your business. Jim Gibson

"Great Hotel!"

5
28/11/2016

This was my first stay at Best Western Plus and I it was great! It was clean, great décor, bed was fabulous and the breakfast was bar none! I would suggest this hotel to anyone looking for a room whether for business or fun. I never stayed at Best Western in the past but I will be looking for this hotel chain for future trips. .

"A wonderful place to stay."

5
27/11/2016

We recently stayed here while visiting our daughter. The property is beautiful and the service is outstanding. The breakfast is very good with offerings not generally available at a hotel breakfast. I look forward to staying here again.

"Great family place"

5
22/11/2016

this was a great hotel, beautiful and well equipped. We stayed a couple of nights and enjoyed the pool and hot tub. Would definitely stay rhere again. Large rooms, great breakfast and even cookies in the evening

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear 46kathye Thank you so much for staying with us and for leaving a review. I am happy that your family enjoyed your stay with us. Jim Gibson

"Another top notch Best Western"

5
18/11/2016

We often stay at a Best Western hotel when we travel. While we were attending a state volleyball championship in Kennewick WA, we stayed at the BW in Pasco WA. This was probably one of the nicest we've stayed at. Every aspect of the hotel was well above what we expected. I wouldn't hesitate to encourage others to stay there if they were in the area.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear David Thank you for your kind review and for staying at my hotel. Jim Gibson GM

"Impressed.!!!"

4
07/11/2016

My husband and I came to Pasco, WA for a conference and stayed at the Best Western Plus. We were Impressed and surprisingly delighted with their service. The staff is polite, hotel & rooms are super clean and they offer a wonder complementary breakfast from 6-10AM. We have enjoyed our stay here.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Dina Thank you to you and your husband for staying with us. I am pleased that you liked our service. Jim Gibson

"The Best Best Western Yet"

4
07/11/2016

I'm a fan of Best Westerns, and stayed in a number of them this past year. Reliably a comfortable bed, clean room with handsome décor, a tasty hot breakfast, above average fitness center, and good service. If I know I can get a solid sleep, workout, and breakfast, I know I'll be ready for a full day of activity. This one had more interesting décor in common spaces--from Italian Tuscany. And it offered a free dinner--nice salad and pulled pork; can't beat price or convenience. And the room was larger than usual. Finally, I left my good travel mug in the room. From my experience, such things are never officially found, unexplainably. But this was, and they're shipping it to me.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Rob Thank you for your detailed review and for staying with us I am pleased that you liked your stay with us. Jim Gibson

"Excellent Location!"

5
04/11/2016

I've had the pleasure of staying here twice on business in the past 8 months and each time, I have been very very satisfied with this property. Located literally a block or two from PSC Tri-Cities airport and a block or two from the on-ramp to the freeway to take you to wherever you need to go. Ample free parking. Very clean, modern, new hotel. Very friendly customer service. Awesome free breakfast served on the first floor in the mornings. My room was spacious and clean. Big flat screen TV with a lot of channels to choose from, including HBO. Separate bar/sink/mini-fridge and microwave area. Free Wi-Fi internet. Great if you're on business or with family. I didn't get to try the indoor swimming pool or fitness center. They were nice enough to accommodate me with a late check-out since my meeting was running late. All in all, the perfect choice to stay if you are in the Tri-Cities for business or pleasure.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Bububear Thank you for staying with us and for your detailed review. I am pleased that you liked our Hotel. Jim Gibson

"Great Hotel"

5
30/10/2016

I would highly recommend this hotel, the staff is so pleasant and helpful. The hotel itself is clean and the breakfast has so much to pick from and everything tastes good. The hotel was close to shops and to our family who resides in Pasco so it was a perfect place to stay.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Judescood Thank you so much for staying with us and for the nice comments. I am pleased you enjoyed your stay. Jim Gibson

"Grand Home Away from Home"

5
28/10/2016

Our reservations were last minute, but he attending manager and staff were at the ready and helpful. When we arrived, we were treated like family...like known returning guests..which was no easy task considering the size and grandeur of the lobby, the large property and number of floors/rooms! We felt like royalty! The room didn't disappoint...best mattress of our entire trip! And breakfast was scrumptious...well thought out for the traveler tired of basics and restaurants...all while dining in front of a fountain. The stay was utterly relaxing!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Michelle I am grateful for your comments and your business. I am pleased that you enjoyed your stay with us. Jim Gibson

"Living large"

4
27/10/2016

Paid a little extra for a suite and was pleasantly surprised at the size and comfortable furnishings. Bed was very comfortable with lots of pillows. Two large flat screen tv's and a comfortable living room area with a couch,chair and t.v.. The complimentary breakfast was good with lots of options. The hot tub and pool were clean and welcomed after a long day. Very convenient to the airport.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Olyfisher Thank you for staying with us and I am happy to hear that you enjoyed our suites. Jim Gibson

"Well taken care of"

5
26/10/2016

I stay at this hotel a lot. The staff has pride in their work. OK you want more comments --- good stay, the hotel is maintained well which is important. It shows staff and mgt take care of the facility.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Carter Thank you so much for your repeat business and for the review, I share them with my staff and that helps to motivate the team. I am grateful for both. Jim Gibson

"Very good hotel"

4
25/10/2016

Pasco town looks very much like Winslow, Arizona; Pasco airport looks very outdated but there are undergoing renovations and there is a place to call the hotels at the baggage area; Jesse picked me up within 5 minutes from the call and helped me check in; reception desk very helpful and answered my questions; did have noisy neighbors but someone may have told them to stop kicking the ball. The elevator was fast until it went down to the 1st floor and it takes a couple of seconds to slow down. Breakfast was really really good.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear uncvcutraveller Thank you for staying at my Hotel. I am pleased that you like our property. Jim Gibson

"Excellent in every respect"

5
21/10/2016

Marvelous facility, excellent staff, great room, wonderful breakfast, great location, quiet and clean. I booked this as an express room on priceline and got a great deal. I stayed in the La grande Best Western the night before for a lot more money and this facility in Pasco is way way WAY classier and better all around. You get what you pay for for sure here... Pool area and water sparkling clean Beautiful lobby and classy furnishings I would stay here again for sure

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear IdahoTravlar Thank you for staying with us I am pleased to hear you enjoyed your stay with us. Jim Gibson

"very nice hotel"

5
20/10/2016

Hotel was really nice, and clean. The hotel staff was very helpful. Good variety of food for breakfast. We enjoyed the pool and sauna during our stay. That is one of the main reasons we wanted to stay at Best Western plus. We would stay here again.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Nestor Thank you for your business and for your comments on my Hotel. I am pleased to hear that you liked our hotel. Jim Gibson

"Friendly,beautiful, comfortable "

5
16/10/2016

Room is large ,bar with wet sink and coffee pot.Bed very comfortable and lin er name were top notch Plenty of pillows,two reading lights,great HD tv. Clean.Quiet.Decor,outstanding.Full breakfast.Hot,fresh baked ,several flavors,of cookies, on arrival. Ice on our floor,no running all over the property.Staff,courteous,friendly, very helpful. Put this on your keeper list.Very easy to find .

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Janet Thank you for your detailed review of my property. I am pleased that you like our Hotel. Jim Gibson

"Another great stay!"

5
13/10/2016

We've now stayed here twice and each time the overall stay was as near to perfect as one could expect. We're in town to visit with family and this location is near enough to may the stay pleasant. We like the fact that breakfast is included in the stay and it's always well organized and tasty!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Dwight Thank you for your review and your repeat business. We truly strive to serve our guests I have shared your comments with my staff this morning. Jim Gibson

"Wonderfully comfortable, clean, safe hotel!"

5
11/10/2016

If you're traveling to or thru the Tri Cities area, this is the hotel you want to stay at. Very clean & comfortable with a most excellent breakfast. Parking is tight if you're in an actual truck, but is do-able if cars & pickups haven't decided that those oversized spaces are for them so they don't get door dings. This is our hotel of choice in this area!!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Jennifer Thank you again for staying with us and for your kind review. I am grateful that you continue to like our hotel. Jim Gibson

"Superb accomodation"

5
11/10/2016

Stayed here on Sunday of the Labor Day weekend. Hotel is close to the Tri-Cities airport, and easy access to the Interstate. Room was spotless (as we expected) and quiet. Staff was welcoming and very helpful. Included full breakfast the next morning. Superb value. We were traveling to the Oregon Coast for a vacation, and this hotel was the reason we booked ALL of our upcoming nights in Oregon at Best Westerns. We were not disappointed in any of their hotels.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear TimberTom Thank you for your detailed review and for your remarks about our property. I am pleased that you enjoyed your stay with us. Jim Gibson

"Last room"

5
03/10/2016

I recently stayed at the Best Western in Pasco, I usually always try to stay here because it is close to where I have business, the rooms are comfortable, and the breakfast service is the best (great omelets). However this visit was exceptional, I called to reserve a room last minute (same night) and found they were sold out, I asked that they call me back if the was a cancelation, later on I was contacted and the rep set me up in one of the nicer rooms for slightly more than I normally pay for a regular room. Thank you for taking care of me.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Toby Thank you for your review and for your continued business. I am grateful for your loyalty to our Hotel. Jim Gibson

"Nice Hotel but......."

1
30/09/2016

Stayed at the BWP in Pasco the night prior to flying out. Chose this hotel due to the proximity to the airport. Parked our car for the week (for free) and took the hotel shuttle to the airport. Upon returning to Pasc via Alaska Airlines a week later after a very long day, we waited for our luggage and called for the shuttle. Keep in mind that our flight is a daily flight arriving at 11:58 PM every day. The hotel desk advised us that the shuttle quit running at 11:00 and we should call a cab. The hotel is a mile away and I wasn't going to wait for twenty minutes for a cab to go one mile, so I left my family at the airport and walked. My complaint is not about our stay or the staff, it's about the shuttle policy. Knowing that the last flight comes in every day at 11:58 and that people choose this hotel for its proximity to the airport, it makes absolutely no sense to me stop the shuttle at 11:00. Is there any reason it can't stop at 12:30? A little extra customer service goes a long way. My one star rating is to get the attention of management.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Tom Thank you for Staying with us. I am disappointed to read about your frustration with our van service. Just to clarify we have a second person scheduled for that 11:58 flight. I had given my staff permission to make the decision to leave early when all arrivals are already in house which is what happen on the night of your return trip. When I personally work the Graveyard shift there were always taxis waiting, so I thought that was a good option. Obviously I can not depend on that, in the end the policy I made inconvenience you & your family which I offer you my sincere apology. I will change or policy on this so this wont happen in the future. I would be happy to speak to you about this future if you have an opportunity. Jim Gibson [email protected]

"Great place for business trip"

5
28/09/2016

I loved this hotel. On the newer side, it felt fresh and relaxing just walking through the doors. Staff was friendly and helpful. My room was well-appointed and reasonably quiet. The breakfast buffet (included with the room) was great--favorite item, the biscuits and gravy. I would stay here again in a heartbeat if the need arose. One note--there are not too many choices for restaurants in the near vicinity (1-3 miles).

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Brothermoses Thank you for staying with us and your review . I am so pleased that you enjoyed your stay. Jim Gibson

"Big, Pleasant Surprise"

5
27/09/2016

I had never stayed in a BW Plus hotel before and I was frankly dazzled with this one in Pasco, WA. Beautiful exterior and interior. The bed and amenities were great. A big advantage is that it is literally less then two minutes from the airport.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Rudy Thank you for your kind review and for your business. My property has been just been notified that we will be honored with the Customer Service award for the 5th straight year. Jim Gibson

"Best Best Western"

5
19/09/2016

This must be a brand new BW, at least it looks new. When we were checked in, since we were rewards members, we were offered bottled water and we were offered to pick a couple of candy items from their basket. We were upgraded to a beautiful suite, with frig, microwave and safe. The room was beautiful. The staff is friendly and helpful. The complementary breakfast was the best! The biscuits and gravy was really good. The made to order eggs were perfect. A beautiful breakfast area. They have a nice pool area and workout room. Very impressive.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Orphie27 Thank you for your business and for participating in our awards program I am happy that you enjoyed the upgraded room and our service. Jim Gibson

"Super bed!!!! Will stay again!!!"

4
18/09/2016

Excellent stay at this hotel. I travel every other week and this hotel had the only bed that I haven't woken up in pain. Seely posturepedic 720? I asked! The bed was 8 years old and I would've guessed 6 months by the comfort level. They said the are very strict about flipping and turning the mattresses regularly. The managers evening get together was great, serving up bbq sliders, salad, and soup. The breakfast was even better with a selection that surpasses higher priced hotels easily. There was even a staff member that cooks eggs to order while you make your waffles. The only slight negative was the mid-week afternoon/evening staff, they seemed really bored and not overly helpful. Lack of smiles. I know that sounds petty, but as a frequent traveler I guess I've come to expect that nicety. Late night front desk lady was great! I wish I could package up this hotel and place it in Seattle, as that is where I conduct most of my business!!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Matthewrichards652 Thank you for your detail review of our property. I am pleased to hear that you enjoyed your stay Jim Gibson

"Well Run Hotel"

4
17/09/2016

This was my second stay at a Best Western. It far exceeded my experience at the first hotel and led me to register with the chain. The staff were very attentive to my needs and offer a simple list of snacks and light food for purchase. The location is excellent if your stay is to catch a flight.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Irwin Thank yo for your review and your business. I am happy to hear that you liked our property. Jim Gibson

"great place"

5
13/09/2016

Staff very good, everyone smiled. If you have to leave early for flight etc you can preorder a breakfast to go and it will be ready in the morning for you. They were setting up breakfast and let us help ourselves even though it wasn't time and we already had our breakfast to go. Rooms very comfortable and very clean. Highly recommend.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Baldeagle Thank you for your comments and for your business, & yes my breakfast staff start at 4:am baking so you can always come in early for what has already been put out. Jim Gibson

"Best of The Best"

5
12/09/2016

Clean, comfortable, well decorated rooms and courteous staff. A great experience and exceptional value.. Well equipped fitness center and outstanding complimentary hot breakfast. The best Best Western I've ever stayed at. Would recommend it to anyone.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear suesE3412jb Thank you for staying with us and for the review. I am so pleased you enjoyed your stay with us. Jim Gibson

"Great stay in Pasco, WA"

5
11/09/2016

The Pasco Best Western Plus was clean, easy to get to from the freeway, and breakfast was excellent. The hotel staff recommended a great Mexican restaurant nearby which was also easy to get to and from the hotel. Would stay here again.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Patricia Thank you for your business and for filling out a review. I am happy you liked our hotel and staff. Jim Gibson

"Quality, Comfort & Clieanliness"

4
07/09/2016

Beautiful rooms and lobby. Excellent, courteous staff. Very quiet location but very easily accessed from main highway. We stay for business but would be a great place to stay for absolutely ANY reason!

Jared K, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Very Nice!"

5
06/09/2016

I was very pleasantly surprised at the high quality of everything here and the luxurious feel. Great amenities, staff, I hope to stay again!! The rooms were beautiful, clean and quiet, pool was great and open 24 hours, breakfast was delicious - awesome all the way around!

Jared K, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Thank you very much for the review. We are excited that you enjoyed your stay and we hope you come back to stay with us again soon!

"Very nice place!"

5
05/09/2016

Stayed one night. Pool was great. Had lift for w/c bound person to use. Jacuzzi/hot tub in pool area was great, too! Breakfast in morning was pretty good especially with made to order omelet! Like the homemade iced cinnamon rolls. Nice room & bed. And nice warm cookies in the evening. Nothing to complain about here!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Sandy Thank you for your comments and your business. I am pleased that you enjoyed your stay with us. Jim Gibson

"Great place to stay in Pasco"

5
05/09/2016

Great place to stay in Pasco. Good facilities (pool, hot tub, and workout room) and a very decent breakfast. Room was large and the bed was comfortable. We recommend it to all. While in town, try one of the good family style Mexican restaurants.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Awg Thank you for your review and for staying with us. I am happy that you liked our hotel. Jim Gibson

"1 night stay"

5
03/09/2016

Fantastic stay!! We were upgraded to a King Suite. The room was nicely appointed. Two large flat screen TV's, microwave, fridge and even a small safe. The king sized bed was very comfortable. Breakfast was the usual fair.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Sean Thank you for king comments and for your business. I am pleased you enjoyed your stay. Jim Gibson

"Great option for Tri-Cities area"

4
27/08/2016

This hotel is a very good option to stay while in Tri-cities area. Very conveniently located by the Pasco airport. Very spacious, open lobby area with plenty of seating. The rooms were also spacious with comfortable seating. The best part was the breakfast in the morning. It had practically everything you would want- omelet station, pancakes, waffles, sausage/bacon, breads, juices and delicious Seattle's Best coffee. This was a very comfortable and satisfying stay.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear kst1 Thank you for staying with us and for your review. I am happy that you liked our Hotel. Jim Gibson

"Best Stay"

5
26/08/2016

Wonderful staff/ delicious meals/great rooms The staff was very helpful sharing eating places. The rooms were quiet and very comfortable and the pool and hot tub very nice. the exercise room very well enjoyable

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Dianne Thank you for staying with us and your nice comments. I am happy that you liked our Hotel. Jim Gibson

"Best Western Inn I ever stayed"

5
26/08/2016

Of all the Best Western Inns I have stayed, this has to be my favorite. First impression as you walk, very spacious and relaxing. a water fountain at the entrance with beautiful tile floors and comfortable sofas in the waiting area. The rooms are spacious, clean and very comfortable and easy to relax. The breakfast is great, they make you an omelet any way you want. highly recommended.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Ohtli Thank you for your nice comments and your business. I am pleased you enjoyed your stay with us. Jim Gibson

"11"

5
20/08/2016

I love the fact they cook your eggs to order. Everyone serves the same old cold eggs. I do not trust eggs sitting in a warming pan and seldom eat the breakfast because of it. This is a GREAT personal treat for the customer. Thank you.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Ann Thank you for your comments and for staying with us! I am happy you enjoyed our breakfast and your stay. Jim Gibson

"Go to hotel for an early morning flight from Pasco"

5
20/08/2016

Great room as usual. Quiet. Free parking and shuttle to the airport. The check-in was quick and efficient. Pool was clean, and the people were polite. No hesitations for couples, families, or business people.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Alvin thank you for taking time to review my hotel. I am grateful for your review and your comments. Jim Gibson

"great stay"

5
15/08/2016

we had an exceptional experience with our stay at Pasco Best Western. Comfortable room and friendly staff. Breakfast was good and the staff worked hard to make sure the large group had enough food in a timely manner. We rested well each night of our stay.

jimgibson7, Owner at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Daniel Thank you for sharing your experience of your stay. I am pleased to hear that you liked our hotel. Jim Gibson

"Incomparable hotel"

5
15/08/2016

I've stayed at most of the Best Western properties in Eastern Washington / Western Montana / and Northern Oregon and this was the nicest property of them all in my opinion. The property is next to Columbia Basin College and Sun Willows golf course and has excellent freeway access. Enjoy one of the better breakfasts in the chain too!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Tom Thank you for taking the time to share your comments. I am happy to hear that you enjoyed your stay with us. Jim Gibson

"Fantastic!"

5
12/08/2016

We stayed at this hotel twice in one week, on our way east and again on our return six days later. Our room was wonderful on both visits and provided a good value for the price. The hotel staff is friendly and goes out of its way to make sure your stay is comfortable. The pool was well maintained and provided a nice break for the afternoon, as did the fresh-baked cookies at the front desk post-swim. There is no room service or restaurant on site, but the front desk staff offered a list of restaurants that deliver - our dinner order took less than 30 minutes. The breakfast offerings were the best we've ever seen in this range of hotel. Fresh omelets made to order and a wide variety of waffles, pancakes, cinnamon rolls, fruits, breakfast meats, etc. We would definitely stay again, and will likely seek out this brand of hotel for future travels elsewhere.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear TravelLoverOR Thank you for sharing your detailed comments about my hotel and staff! I am grateful for your business and review. Jim Gibson

"Great place to stay"

5
02/08/2016

I like this Hotel, good staff, clean rooms and comfortable. The breakfast is good-I like the omelet it's worth the wait. The location of this hotel is very covenant, with good access to the freeway and airport yet not too close to either (it's quite). Like a home away from home.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Toby Thank You for your Business and the comments about my hotel. I am happy to hear that you enjoyed our breakfast and your stay. Jim Gibson

"The Best Hotel in Pasco"

5
01/08/2016

We have been going to Pasco for years to swim meets. We have stayed in several other hotels, usually HIE. Reserved at BW because it was team hotel. To our surprise it was the best hotel all year! Over the top spacious, close to pool, nice parking lot, exceptionally clean, nice breakfast! Wished we would have stayed here all the other visits to Pasco!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Roxanne Thank you for your review and for giving my hotel a chance to earn your business. we enjoyed hosted your swim team. Jim Gibson

"Excellent hotel -and dog friendly "

5
01/08/2016

Dog friendly and great breakfast. Rooms are spacious and very comfortable beds with comfy pillows. Lots of grass for the dogs for sniffing and doing their business. Friendly staff and great value. Highly recommend if you're passing through the Tri-cities

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Stacey Thank you for your comments and for staying with us. I am happy that you liked our hotel. Jim Gibson

"Flawless"

5
28/07/2016

Staying at the Best Western Pasco airport is simply a flawless experience every time I stay there. The breakfast is such a value and always pleasant and clean. The facility is clean, the employees top notch and the location to local restaurant's is convenient too.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Ronald Thank you so much for your review and your continued business. I am happy to hear that you enjoyed your stay with us. Jim Gibson

"Best Western Plus Pasco Inn and Suites is my favorite and I am a world traveler!"

5
26/07/2016

I seriously LOVE this hotel. I have traveled extensively all over the world for 20 years in 2 to 5 star hotels. And this one is at the TOP of my list. You don't have to be a 5 star hotel to be tops! The building is lovely, the grounds nice. It is well maintained. It makes me feel relaxed as soon as I step inside as the décor is beautiful with high ceilings, nice tile work, and lovely colors. The staff have always been nothing but extremely nice. The rooms are nice and spacious. The breakfast is superb. The fitness center is great. The pool is good. There is lots of parking space. I have stayed here many time and would not stay anywhere else in the Tri-Cities. The price is reasonable. It is just really my favorite. My home away from home

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Lisa Thank you for your kind comments and detailed review of my property. I am grateful for your business. Jim Gibson

"outstanding facility and people"

5
26/07/2016

The employees go out of their way to help and make your check in easy. The facility is extremely clean and the rooms are well furnished whether for one person or family. Each room has coffee maker tv and internet wifi. the beds are to most comfortable I've laid on.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear 569lylec Thank You for your review and your comments about my staff I will share those with my staff. I am so pleased you enjoyed your stay. Jim Gibson

"Exceptional value and stay"

5
25/07/2016

We did a trip to the National Parks this summer and this was our favorite hotel we stayed at so far this year. You will be pampered with the incredible breakfast with custom made omelets and large selection of breakfast items. The pool was a waterfall wall next to the hot tub and a large swimming pool. My favorite part was the wonderful comfortable pillows and beds. The check in was quick and easy and we loved everything about this hotel. We will definitely be back again.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Torquiest Thank you for your business and your kind comments about my Hotel. I am pleased to hear how you liked our Hotel. Jim Gibson

"Best Hotel in Tri-Cities"

5
23/07/2016

The rooms are clean and very luxurious. This is a very nice hotel with air conditioners that are second to none. The most amazing part is the breakfast, which is the best of complimentary breakfasts I have had. I have been to many other Best Western Plus establishments, as well as many Holliday Inn Express, and this is the best breakfast by far. They even had a lady there who could make you an omelet or scramble. Definitely recommend this spot. I just wish all the other BW+ would follow suit on the breakfast at the Pasco location.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear ScoopJWM Thank you for your review and I happy to hear that you enjoyed our breakfast. We strive to serve the best breakfast in town. Jim Gibson

"Excellent"

5
23/07/2016

An excellent hotel, with a golf course next door. If only there were restaurants within walking distance.... While I was there on business, it has a great place for families. Nice, indoor pool and right by the Pasco airport.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Richard Thank you for your business and your review I am happy to hear that you enjoyed your stay. Jim Gibson

"Rooms were very spacious"

4
21/07/2016

I really liked this hotel. It felt fancier than the price suggested. The Italian theme in the lobby was well done and the location was easy. We walked over to the Red Lion for dinner. Although that was kind of a disappointment we knew we had a great hotel room to return to. Oh! That reminds me, one downside was there wasn't a mini fridge to hold the leftovers. First hotel we had on our week long trip without one. But the food wasn't worth saving so I didn't really care...

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Dani R. Thank you for your review and your comments we always strive to be the best. I am am dismayed as to why you did not have a mini fridge all of our rooms have one built into the wet bar? it must had been removed for service I offer you my apologize. Jim Gibson

"Best venue in town for holding meetings"

5
21/07/2016

The meeting room is spacious and well set up with attention to linens, decor, pen and paper, and comfortable chairs. Built in large screen makes presentations easy. Coffee and baked goods are available and reasonable. Don't bother with other chains that nickle and dime for each amenity requested. Setup and service here is great. We hold classes for continuing education here each month and no one else comes close. And, at the end of the day, the rooms are always clean, fresh, and inviting.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Frank I am pleased to hear that your meeting was a success. Thank you for your nice comments & we look forward to serving you in the future. Jim Gibson

"Fabulous hotel, wonderful staff!"

5
18/07/2016

Great value, excellent breakfast, wonderful, caring staff, very safe location. Beautiful, clean hotel with excellent beds and amenities. Perfect for a good nights sleep after a long hard day of work. We will be staying here again anytime our work takes us to Pasco! Great for business, family or anything!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear jennifermJ3044li Thank you for you business and your review I am happy to hear that you enjoyed your stay with us. Jim Gibson

"WONDERFUL"

5
17/07/2016

Very quiet, clean, comfortable and the staff was very nice and helpful. We will stay here again if traveling this way. We wanted to have dinner delivered and asked the staff of a good place to eat He recommended SHARA'S PIZZA and it was awsome

"When you have an early flight. . . ."

5
17/07/2016

Always a great place to stay, especially when you have an early flight out of Pasco Airport. Early great breakfast, shuttle to and from airport, you can leave your car at the motel if you use the airport, clean comfortable rooms, great staff. Really a nice place to stay!

"The Absolute Best Of the Best Western Plus's"

5
13/07/2016

Being a business traveler 6 months out of the year for ( 30+ years ), I can say without hesitation that this was the first Best Western property that truly felt like home. From the check in experience, the cleanliness and perfection of the property outside, a breakfast that exceeds your expectations ( as well as any other Best Westerns ), the kind, caring, attentive staff, and the quality and comfort of the guest rooms, down to the finishing touches. Pride of ownership shows here in every facet. This is the Diamond Property where all other pending franchise owners MUST stay for a week, to know what their expectations are to live up to the Brand and provide a consistent experience for traveling guest, leisure and business. This was the 1st Best Western that I didn't want to leave!!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Jeff Thank you for your detailed review. I am grateful for all the nice comments about my Hotel and the Staff. We look forward to serving you in the future. Jim Gibson

"Affordable luxury!"

5
28/06/2016

We have stayed in this hotel seven or eight times in the last two years. We have always found them friendly with a great buffet breakfast and omelettes to order. The food is always plentiful and fresh with a nice selection of many items. The indoor pool and spa are very nice and well lit with great windows looking outside. We have always found the staff from the maid service to front desk very helpful. You can't go wrong choosing this hotel for your needs.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Garloc Thank you for your continued business I appreciate knowing my guests impression of our Hotel. Jim Gibson

"Home away from Home"

5
28/06/2016

We always stay at this hotel when we travel. The service is always top notch, friendly and courteous. The hotel is always clean and well stocked. Our grandkids call it "Grandpa's other house". The beds are excellent! The breakfast is truly something to look forward to!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Susan Thank you for your review and your continued business. we look forward to serving you in the future. Jim Gibson

"Wonderful homey location"

5
27/06/2016

Beautiful hotel!! Nice pool, hot tub and sauna with a shower conveniently accessible in pool area. There is a great patio area outside the indoor pool doors which would be perfect for picnicking during the spring/summer months. Small but decent exercise room. Breakfast was really yummy! Lots of variety. Double queen room was spacious and clean. Beds were comfortable and had many different pillows to choose from.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear vaca4vr Thank you for your business and your review, I am happy to hear you liked our hotel. Jim Gibson

"Great place to stay"

5
27/06/2016

This hotel is superior in every way. Staff, amenities, location, it was a wonderful stay. I highly recommend the BW Pasco. The breakfast alone is worth the stay. I was in town for a convention that was being held at a more expensive hotel withing walking distance. Although everyone that was staying there had complaints I submit that the Best Western has nothing to complain about. Even being close to the airport was not a problem, I never heard noise from the planes and I could see the Airport out my window.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear wendyp169 Thank you for your comments and for staying with us. I am happy to hear that you enjoyed your stay. Jim Gibson

"Great hotel/accomodations"

5
26/06/2016

This is a beautiful hotel, pool area is big and nice, with doors to an outside patio area. Breakfast buffet is fantastic! Rooms are spacious and very clean. Would definitely stay again if ever in the area again.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear 435pamj Thank you for staying with us and your comments. I am happy that you liked our hotel. Jim Gibson

"Drive thru stay"

4
26/06/2016

This was a nice clean pleasant stay. Did not care for the area and only was there as a stay over on our drive through. Would recommend it to others. I do not like the location or the area but it was a good night stay for sleeping.

"Central location in the Tri Cities"

4
24/06/2016

It is a very nice property. I has the feel of a hotel that cost much more. Close proximity to the regional airport, makes it convenient for fly in. A nice golf course is walking distance from the property. It has been my go to hotel when I am in the Tri Cities, the made to order omelets, are a very nice touch for breakfast, and on Tuesdays, they offer a sandwich bar, with various meets, lettuce and tomato, as well as a soup. soup.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Mark Thank you for your business and your comments. I am happy to hear that you liked our property. Jim Gibson

"The Best"

5
24/06/2016

From the first time you enter the lobby it strikes you how nice the Hotel is. The best breakfast I've had at a Best Western. the room was very comfortable and quiet. Location to airport is perfect for business trips.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Lawrence Thank you for staying with us and your review. I am happy to hear that you liked our Hotel. Jim Gibson

"Best hotel in the area"

5
23/06/2016

We always prefer this hotel when we stay in the area. We have stayed in quite a few other places and were very unhappy with the other hotels our teams chose to stay in. These guys went above and beyond to ensure we had a comfortable stay even after a mistake with our reservation. It was our Anniversary and they made sure that we had a great stay. The parents on our team loved the stay as well. Thank you.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Kimberlees6 Thank you for staying with and for the your comments. I am happy to hear that you enjoyed your stay. Jim Gibson

"Great Room"

4
23/06/2016

We stopped here after a long day of driving, the room was great, huge compared to many we have been in. The pool is open 24 hours which was great for us because it was late when we got to the hotel. Breakfast was a huge selection of typical breakfast fare including omelets made to order. This was a great stop for us, everyone had a good time and we would recommend this hotel to others.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Joel Thank you for your business & your review. I am happy to hear htat you liked our hotel. Jim Gibson

"Best Western Plus Pasco Washington"

5
22/06/2016

Actually this is one of my favorite hotels to stay at while traveling for work in Washington State. The hotel is very clean and the employees are very friendly and helpful I do love the breakfast layout that they have as they have everything that you would want to have for breakfast.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Roger Thank you for your continued business and your review. Jim Gibson

"a week in Pasco"

5
13/06/2016

when we arrived , we were early, the staff gave us early check in and helped us to find our room. We needed extra towels and they were quick to accommodate us there as well. At Dinner we wanted a nice seafood dinner and they recommended a great place, a bit spendy , but well worth it , as it was great. The next night we ate at the Hotel & it was a good dinner. Third night we wanted Mexican food , again they directed us to some amazing eats!!!!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Eugene I happy to hear that you enjoyed your week with us & that my staff took care of you. Thank you for your business. Jim Gibson

"Wonderful place to stay"

5
12/06/2016

Great location, right off I-82. I stayed in a standard king room, which was exceptionally large and well-furnished. Probably the best continental breakfast; includes items you normally only get at a restaurant, like pancakes, waffles, and made-to-order omelets. Pet-friendly, but they don't necessarily put you on the ground floor, so if you want a ground floor room, be sure to ask.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear YarnAddict219 I am pleased to hear that you enjoyed your stay. Thank you for staying with us. Jim Gibson

"Wonderful Hotel Experience"

5
02/06/2016

The price was a bit more than I usually pay, but it was a great place to stay. The hot tub was wonderful, and the breakfast with an omelet making station was unique and fantastic. The beds were comfortable, everything was exceptionally clean. I had two small children with me and it was a very comfortable family oriented hotel, yet there weren't a bunch of kids out of control. It just was a really comfortable place to stay. I had not booked ahead, but they offered me options and they made us very comfortable and made us feel they wanted to please our family. They even put our snack items in a little box to take to our room. Very different from some of the other hotels I stayed at for this trip. Loved everything about this hotel.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Karla Thank you for staying with us. I am pleased to hear that you enjoyed your stay. My hotel was recently recognized as having the the Best breakfast scores in all of Best Western's. Jim Gibson

"clean, comfortable, with great breakfast"

5
30/05/2016

We spent one night there after spending a day of wine tasting and not wanting to drive all the way back home. The room was perfect and we both slept very well. Everything was spotless. Everything in the room worked perfectly. The front desk employees were very friendly and efficient. Breakfast was terrific. There was about anything you could ask for and they had staff helping people out and restocking food. A very well run operation.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear toy4cannon Thank you for your business & your review. I am pleased to hear that you enjoyed your stay. Jim Gibson

"2nd time even better than the 1st!"

5
27/05/2016

This is truly one of the nicest hotels I have stayed in. The rooms are larger and nicer than the Hilton's and Marriott's, etc. that I stay in. As a matter of fact, my room was huge...more like an apartment. The only thing missing is a full-service restaurant; however their breakfast bar is absolutely wonderful. When you travel as much as I, it is so nice to have something to look forward to and the Pasco Inn & Suites is something special.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Dave Thank you for your repeat business and your very kind comments. I am pleased that you have enjoyed both your stays with us. Jim Gibson

"Great hotel "

5
17/05/2016

Great hotel staff was great to deal with nice big rooms very comfortable beds and super clean . Great breakfast had a little of everything to chose from . Omelette's , biscuits and gravy , pancakes , waffles , wow great selection . Very nice pool and other amenities I have stayed twice so far and will continue to stay when I'm traveling ??

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Thank you for your review and your continued business. I am happy that you have enjoyed your stays with us. Jim Gibson

"Very clean perfect for airport departures"

4
10/05/2016

It is less than 5 minutes to the terminal. The lobby is large and inviting. The suite rooms have a comfortable sitting area. There is a refrig with frozen section,microwave and coffee maker. Beds are comfortable and the rooms are quiet. Breakfast begins at0600 which doesn't work for the early morning flights but they have take away packs if you request one. There isn't a restaurant but they do have items to purchase and heat in the room. Also no bar on premises. The staff is friendly and courteous. The airport shuttle picks up at the terminal within a few minutes and drops you off right at your car. Overall a great place to stay.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear FScfs Thank you for your detailed review and your business. I am happy to hear that you enjoyed your stay. Jim Gibson

"Home Away from Home"

5
09/05/2016

I rate Best Western Plus Hotel in Pasco, Washington on 20th Avenue a 10 plus. This weekend, my family and I traveled to Pasco to celebrate Mother's Day with our 92 year old Matriarch. I have a very large extended family and there was no way all of my family could stay at the family home. I gladly volunteered to stay at the Best Western Plus and invited other family members to join me. I guaranteed others that they would enjoy their stay because the accommodations are outstanding, the facility is very clean and beautifully decorated, the staff is always professional and pleasant and the food is delicious. It feels like home away from home. As I had predicted, my family members were not disappointed. At the end of our stay, they too were convinced that the Best Western Hotel is the best place to stay,

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Bezzette Thank you for your review & your recommendation. I am so pleased my staff took care of your family. Jim Gibson

"Pleasantly Impressed"

5
07/05/2016

It was a peaceful and quiet stay. I enjoyed opening the curtains each morning and looking at the nearby mountains. The staff was professional, the breakfast was very good, and the rooms were clean and comfortable. No complaints!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Hazel Thank you for your review and your business. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Best Western PLUS Pasco Inn & Suites, Pasco, WA"

5
05/05/2016

This place takes the cake! Super clean and the service is off the hook! The food was fresh and well organized. The beds are good quality and the DirecTV is super easy to control. Our room had two HD LED FLAT SCREENS which plugged right in (HDMI) to our computers! The Internet Service was slow for NETFLIX but our regular cell service worked fine!.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Jeffrey Thank you for your review & detailed comments about our hotel. I am pleased your family enjoyed your stay. Jim Gibson

"Comfortable stay, reliable hotel"

5
03/05/2016

Always enjoy my stays at this hotel when I'm in the Tri-Cities area. I appreciate the stellar breakfast buffet which includes made-to-order eggs -- omelet, fried, egg whites only, etc. I think all of the other BWs I have stayed at have only had the typical carb-heavy breakfast with, if lucky, some eggs and sausage. No problems with anything like the TV, thermostat, linens, cleanliness, etc. I wish the bathroom had a fan, but it seemed that the steam cleared up pretty quickly after a shower once the bathroom door is open. Bed could be a bit more comfortable - I do have a history of back issues, and am used to a Select Comfort bed (air bed), but one of my traveling companions without the same history also remarked that she had a hard time getting comfortable in bed too. But all in all, for the price point and location, I think this is a really great BW in a good location. Easy to get on/off highway. Not too far from gas stations. Not far from wineries, which was why I was staying in the area.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Jennifer thank you for your detailed review of my Hotel. I am pleased to hear that you enjoyed your stay with us. Jim Gibson

"Beautiful place to stay"

4
27/04/2016

I've stayed at this location several times, the facility is very nice, pool, fitness room and close to the convention center. The staff has always been great to work with and the rooms are above average for best western.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Carl Thank you for continued business & your kind comments. We look forward to serving your needs in the future. Jim Gibson

"Best of all best western"

5
26/04/2016

Attentive and quick checkin very friendly. Very well maintained with large lobby. Clean large rooms. Very quiet. Great breakfast and breakfast area was very large and spacious. Nice area and very open area with spaces to walk and run. Across street from Columbia basin college

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Daffofils Thank you for your review & for choosing us to stay while in the Tri-cities. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Clean and great breakfast"

5
26/04/2016

Very clean hotel, great staff, clean pool and great breakfast. The pool was open 24 hours which was great. They had a cook who made to order eggs and scrambled eggs. Highly recommended if playing sports at the TRAC

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Ray Thank you for your review and for the kind comments. I am pleased to hear you enjoyed your stay. Jim Gibson

"Great Hotel with awesome staff"

5
26/04/2016

This was my 1st stay at Best Western, or Best Western Plus. This hotel meet, and exceeded my expectations. The staff was awesome from the moment I walked in the door. I was always greeted with a smile and can do attitude. The breakfast is the best I have experienced at any "(Free Breakfast)" hotel.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Chris Thank you for your business and your review. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Quiet, good value, comfortable"

5
24/04/2016

We needed a quiet room, close to the airport and reasonably priced. The breakfast was very good and we were even allowed to eat a little early as we had to catch an early morning flight. It was easy to find and our transfer to the airport was immediately when we needed it; we did not have to wait for someone. Friendly staff.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Debra Thank you for your business and your review. I am pleased to hear you enjoyed your stay. Jim Gibson

"Best Western Pasco airport"

5
15/04/2016

Nice stay! All staff were friendly and helpful. The bedding is outstanding. I want that bed at home! Breakfast included eggs made to order which gives a nice twist to the norm. I definitely would stay here again and recommend it to anyone.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Daniel Thank you for your business and you comments. Our beds are Seally 720 plus pillow top, I agree I have one at home. Jim Gibson

"Efficient - time saving"

5
15/04/2016

An breakfast brunch that was above my expectation was pleasant - allowed time to eat and run - and yet a good breakfast. The check in and out process - fast and efficient. I also liked the location = 1/2 mile from the PASCO (Tri City) Airport, Washington State.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Robert Thank you for your review and your nice comments. We were just recognized at a Best Western meeting as having the #2 best breakfast in US & Canada. Jim Gibson

"Outstanding service, great people, good food"

5
13/04/2016

There is not a better Best Western Plus in the country!! Hands Down; room and beds are impeccable and comfortable. Food is best I've had and experienced at a hotel. The people are super helpful and friendly. Look forward to staying with the Pasco, WA location many more times in the future.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Josh Thank you for your business & your comments. I am pleased tohear you enjoyed your stay. Jim Gibson

"Great Staff and Breakfast"

5
12/04/2016

All of the employees were fantastic and professional. We arrived later in the evening and the staff greeted us as soon as we came through the doors, they were both happy and enthusiastic to check my wife and I in. The breakfast here is second to done. I travel quite a bit for my work and we stay 90% of the time at a different hotel chain. In all my travels I haven't come across a breakfast that compares to the one served at this location. There are also 4 to 5 members of the hotel staff making sure all the breakfast items are stocked and fresh. We loved having omelets made fresh each morning we were there. We talked to I believe the hotel Manager about breakfast and the hotel in general and he had a great attitude which is hard to find these days. I was even more impressed when I saw a menu at the front desk of breakfast items you could get if you had to leave before the normal 6am start time for breakfast, which for me was a big plus. I don't always have the opportune to wait for the start of breakfast before I need to be at customer's location when I travel for my business. Again the staff at this location is very friendly, helpful, and kind to the needs of their guess. This was our second visit to this location and the second time was just as great as the first. We would drive to this location which is 3 ½ hours away from where we live just to relax for the weekend and be pampered by the staff and get the best breakfast in town. Hats off to the manager and his amazing staff

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Dale Thank you for your detail review. I am so pleased to hear that you enjoyed your stay with us. I will share your comments with my staff. Jim Gibson

"Really is the "Best" Western"

5
11/04/2016

I've stayed here on two separate occasions and so far the service has been consistently excellent. Extremely professional and friendly staff, very comfortable bed and well-stocked amenities in the rooms. Complimentary breakfast is very high-quality, including hot bacon, sausages, roasted potatoes and even a full-service omelet station in addition to the biscuits & gravy and continental fare. Very convenient to the airport (although I didn't fly here).

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Jessica Thank you for your review and your repeat business. I am pleased to hear that you have enjoyed your stays. Jim Gibson

"Great Hotel"

5
11/04/2016

We had a great stay at the Best Western Pasco while there for a softball tournament. The hotel was booked full and we still experienced great service and an outstanding breakfast. We had one issue with the toilet not properly flushing and the front desk sent someone up immediately. Such great service.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Debbie Thank you for your review & comments about my hotel & staff. Jim Gibson

"Excelent hotel experience"

5
11/04/2016

I truly enjoyed our stay at the Pasco Best Western. The staff were extremely friendly and helpful. The spa was very clean and enjoyable. The breakfast was wonderful as always. I would stay at no other hotel in the Pasco area.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Nancy Thank you for your continued business & your review. I am please to hear you have enjoyed your stays with us. Jim Gibson

"Gym, Pool, and Luxury for $120"

5
10/04/2016

This is a chain hotel but really stood out. They were willing to negotiate the price $20 for starters. The property is quite nice and spacious. There's a 24 gym, pool, and the rooms are really big and comfortable. They had a buffet breakfast included and when we departed at 430am the next morning, the freshly sliced grapefruit was already out. The staff really takes pride in their property .

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear tigershark6 Thank you for your business & your review. I am pleased to hear you enjoyed your stay. Jim Gibson

"Best Western in Pasco, Washington"

5
10/04/2016

The hotel is new and beautiful. The room was large and had everything that we needed. Breakfast was great and the staff were outstanding. They were ALL very welcoming and ready to help us with anything....from the staff who checked us in to the breakfast server to the woman who drove us to the airport!! AND THE AIRPORT IS ABOUT 5 MINUTES AWAY!!! WE WILL STAY THERE AGAIN!!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear rosalied131 Thank you for your comments & I am pleased to ear that you liked our hotel. Jim Gibson

"Comfortable and quiet"

5
07/04/2016

I had an overnight stay here because of a 5am check-in at the Airport. The Hotel was very clean, comfortable and quiet. The Staff were very friendly and polite and my 4.15 wake-up call was right on time. Even though I wasn't able to have the breakfast I could at least make myself coffee and toast. It is a shame that no evening snacks are served but on the other hand I had a fridge and microwave in the room so brought soup and a salad with me. An excellent place to stay.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Marde45 Thank you for your review and your business. I am pleased to hear you enjoyed your stay. Jim Gibson

"Nice, Clean Hotel in TriCities"

5
04/04/2016

Nice hotel in Pasco, WA - the staff is pleasant and helpful. Super good breakfast with made-to-order omelets, fresh fruit and fresh baked cinnamon rolls among other yummies. And a pet-friendly property on top of it all. We had a great experience and would recommend it for business or personal travel.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Connie Thank you for your business & your review. I am happy to hear you enjoyed your stay. Jim Gibson

"Great stay, quiet and relaxing"

5
04/04/2016

Recommended Stay. Near the airport but no plane noise overhead. Great breakfast, hard to beat- rivals any other chain. Clean room and room service was good. Priced better and better overall value than the near by chain hotels

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Michael Thank you for your review & kind comments about my hotel. Jim Gibson

"Only Compaint"

5
28/03/2016

If I was asked what you didn't like would be the bathroom layout. The bathroom door swings right in front of the toilet. It was awkward stepping to the side of the toilet in order to close the door. It was awful.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Alan Thank You for your review I am sorry to hear you don't like our bathroom layout, but I appreciate your business & comments. Jim Gibson

"Nice place"

5
26/03/2016

Very nice newer motel very close to a very slow airport. Only heard a couple of jets on take off while outside. Heard none from our room. Very nice breakfast. There is no restaurant but plenty restaurants within a mile from the motel.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Rick Thank you for your business & your review. I am pleased to hear you enjoyed your stay. Jim Gibson

"Excellent service and value"

5
16/03/2016

I'm not much of a Best Western traveler, but this is was far above what you expect from this brand. Staff was attentive and polite, breakfast was appealing, room was clean and comfortable, great location near airport and shopping. 4.5* on most searches seems well deserved to me. Gladly stay here again.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Brian Thank you for your business & your kind comments. I am pleased to hear that you enjoyed your stay. Jim Gibson

"Unhappe person at the Desk"

3
14/03/2016

What can I say other than the women who must of been talking reservations at the desk while the other lady (nice) was checking us in. was a real non customer service person. The place was booked and she was turning people down right and left with no sorry or alternative... At least she could of referred them to another place and kept a customer that might just come back.. We were checking in a little late and I had an avocado I wanted to eat in my room and need a little bit of salt and pepper and I as her if she had a pinch, since the restaurant was closed and I could of just gone over and shook some in my hand but I thought it proper to ask and she turned me down.... really put a damper on a nice stay otherwise.. Somebody help that lady with some customer service. Will not stay their again, think Ill try Kennewick next

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear 746josept Thank you for your review. I am disappointed to hear how my desk staff handled your experience & I agree we should have done it differently. I will use your feed back to help us improve. Jim Gibson

"Best Western PLUS is a super place to stay"

5
13/03/2016

traveled on business to Pasco Wa and stayed at the Best Western Plus. Great place. Exceptionally clean. Lobby area well designed. Offers a complete complimentary breakfast that rivals many restaurants. Has a staff person that will make egg dishes to order, a computer room, exercise room, and inside pool. Internet in rooms, fridge, microwave, and desk. Large rooms perfectly clean. You got to try a BW PLUS

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Ronald Thank you for your business & your detailed review. I am currently one of the top 5 Best westerns in US & Canada for Breakfast. Jim Gibson

"Absolutely Amazing"

5
12/03/2016

This is definitely the place to stay in Pasco, Washington. The breakfast buffet was the most beautiful and fresh I have ever seen. The most variety of options to meet anyones diet needs. The swimming poo was clean and water was fresh. The staff polite and helpful and cheerful. I felt very safe staying here and that is very important to me.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Renee I thank you for your review & kind comments, my staff work hard to pleas our guests. I will share your comments with them. Jim Gibson

"A gem in Washington State-Best hotel"

5
12/03/2016

I travel across Washington, Idaho, and Oregon. This property in Pasco Washington is by far the one to stay if you are in the area. The staff, property and décor is the best. Their presentation and selection of the morning breakfast buffet far exceeds most 4 star restaurants. The staff is there to make sure your stay is and will be the best. I can wake in the morning feeling well rested. The quality of the bed far exceeds other hotels I stay at.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear David I thank you for your kind comments my breakfast ladies start at 4:am to make all the fresh items to be ready by 6:am. I shared your comments with them this morning, my whole staff & I read our guests comments daily. Thanks again Jim Gibson

"Home Away From Home"

5
07/03/2016

Three of us recently shared a room at Best Western PLUS Pasco Inn & Suites. Wonderfully pleasant staff! Our room was beautifully decorated, clean and comfortable. We enjoyed a very quiet night's sleep. We didn't use the beautiful pool, but plan to on a return trip. Breakfast offered a huge array of delicious possibilities. Our grandchildren came down to breakfast in their jammies, and we all felt welcomed and well cared for. A group of folks across the hall from us had their puppy with them. Good to know pets are accepted! We will definitely return!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Barbara Thank you for your business & your review. Jim Gibson

"Perfect except for crumbs in the bed"

4
06/03/2016

The rooms are very nice and the breakfast was excellent. They even had an omelet station. My only issue was when I turned down the bed there were crumbs of food on the bedsheet. The other bed was fine. I called the front desk and they offered to move me into an upgraded room. It was late in the evening and I had already unpacked my belongings so I slept in the clean bed. I did not complain again but there were no apologies or credit when I checked out. I would recommend the hotel because it was nice for a midrange airport location, they just need to improve their cleaning service.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear rreind Thank you for your review It helps us to improve when we make mistakes. Jim Gibson

"Great for weekend conference"

5
01/03/2016

My church group had an annual weekend event at the Best Western Pasco, our first time there. From the beginning, Jared K., Director of Sales, was spot on with help. He asked all the right questions, responded to emails quickly, and when he couldn't be at our event, left us in capable hands. Thanks to John, Jason, and all the crew! The guest rooms are huge. Most of our rooms were the 2-Queen suites, but we also used the King Whirlpool room for "hospitality" - all very spacious. Linens were top quality, towels thick. One of my "things" is real coffee cups and glassware in the room, and both were provided. Loved the Noon checkout, which gave us ample time to complete our event Sunday morning and not rush to leave. The nightly cookies at the front desk also a bonus. The breakfast was great - not only do they have the usual breakfast bar items, but the made to order omelets and eggs were a nice addition. The pan of scrambled eggs were tasty too. We used the Tuscany meeting space and had a catered lunch on Saturday, which was served in the breakfast area. Our options were many, but we went with the Taco Bar. We had one lady with severe food allergies and the staff was amazing.... really bent over backwards to accommodate her. The meeting space does not have a stage and we had a little trouble with the sound on the podium, but nothing major. It opens on to a patio (as does the breakfast area), nice to step outside during breaks. Best part was that coffee is included in the meeting room rental (not usual). We needed our laptop hooked up to the TV in the hospitality room and John took care of it for us – something of a welcome surprise! 24 hour pool, hottub, and sauna. There were a lot of kids there for sports so the pool was busy. I really can't say enough. Truly a highly recommend for a conference or just a place to spend the night. Very easy on and off the highway. Lots of parking.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Volleymom58 Thank you for your detailed review of my hotel. It was a pleasure to serve your group. Jim Gibson

"no title"

5
29/02/2016

very nice we have stayed in the Best Western hotel in other cities and loved it--we need to sign up for the web to qualify for a free room. the pool was great. Easy to get to locations from the mall we were in town for the soccer tournament

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Thank you for your review. I am pleased to hear you enjoyed your stay. Jim Gibson

"great place to stay"

5
28/02/2016

I was just passing through town and needed a place to stay for the night and had no reservation but was able to get a room for the night, great night stay. very close to the airport and many places to get something to eat.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Mark Thank you for your review of my Hotel. I am please to hear you enjoyed your stay. Jim Gibson

"Nice Place to Stay"

5
27/02/2016

Hotel is very clean, well maintained and the staff is very nice. The breakfast was terrific. The location is close to the airport, which is convenient for travelers. The one downside is the lack of restaurants in Pasco, but Kennewick is a short drive away.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Ron Thank you for your review. I am pleased to hear you enjoyed our breakfast. Jim Gibson

"I will be back!"

5
16/02/2016

This is the only place I would stay at in the Tri Cities. I have stayed at other hotels in the area. I prefer the easy access to the freeway and the airport of this best western location. The pool area is clean and safe. The Breakfast is amazing. I stay at Best Westerns in california and non of them compare in the Breakfast offered.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear David Thank you for your review & kind comments. We put allot of effort into our breakfast. We are currently rated in the top 30 of Best Westerns in north america. Jim Gibson

"Best hotel in town"

5
12/02/2016

This hotel is amazing! Low cost, extremely clean, and amazing customer services. The breakfast was amazing with omelets, French toast, pancakes, lots of fruit options, it was really the best continental breakfast I have had. The kids loved the fresh baked cookies and milk in the lobby area in the evening. I really feel this hotel has blown any low cost hotel stay I have ever had out of the water!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear David Thank you for your detailed review of my property. I am pleased to hear that you enjoyed your stay. Jim Gibson

"By Far the Best in Tric-Cities."

5
11/02/2016

We have stayed at the Best Western Plus in Pasco probably 6 nights in the past year. It is by far our favorite hotel in Eastern WA. The hotel is impeccably clean, the rooms are all very comfortable and very quiet. The breakfast is one of the best served by any chain. The staff are professional and courteous, and the 24hr pool is very well maintained and very clean.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Eric Thank you for your repeat business & comments about my hotel. Jim Gibson

"Convenient Location"

4
07/02/2016

Nice hotel adjacent to Pasco airport. Staff is extremely helpful and pleasant. Airport shuttle and complimentary breakfast are nice amenities. Decent fitness center, in-room internet connection is good. But note, no on-site restaurant.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Sarah Thank you for your comments & review of my Hotel. I am pleased to hear you enjoyed your stay & that my staff took care of you. Jim Gibson

"A Surprisingly Great Place to Stay"

5
05/02/2016

To me, staying at Best Western Hotels can be a bit of a crap shoot. Some are good, some are not so good. That being said, this is a great place to stay in the Tri Cities. Nice, clean, quiet, comfortable, well maintained rooms. Close to much of the town(s). Good internet and a helpful staff. Plenty of food options within 15 min of the hotel. Considering the cost, which is moderate, the quality is very high. Breakfast was good and fresh, and did not have the nasty freeze dried omlettes so common in this price range. Highly recommended.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Ronald Thank you for your business & review of my Hotel. I am happy to hear that you enjoyed your stay & that you liked our breakfast. Jim Gibson

"Pleasant Experience"

5
05/02/2016

We came to celebrate our 5 year old's birthday (poor January baby always wants to swim). The pool was great and the room was perfect. We had requested a top floor view of the airport so our children could watch planes take off and land. They gave us the perfect room! The staff was friendly, the room neat, and breakfast had lots of options! I highly recommend this hotel.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Maryann Thank you for your comments about my hotel. I am happy you enjoyed our amenities. Jim Gibson

"This is the BEST hotel!"

5
04/02/2016

I love staying at the Best Western in Pasco, Washington. I have stayed there now about 4 times over the course of two years. It is beautiful, clean, and the staff is EXTRA awesome. They are so friendly and go out of their way to make you feel special. They have the most delicious free breakfast (eggs to order, waffles, bagels, oatmeal, and so much more). They also have this great cookie time in the evening. The cookies are delicious and a cup of milk, YES please! I would recommend this hotel to anyone staying in Pasco!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Patricia Thank you for your repeat business & nice comments of my Hotel. I am happy that we have continued to earned your business. Jim Gibson

"Poor Shuttle Service...Good Hotel"

4
02/02/2016

Most hotels you stay in offer quality shuttle service to and from the airport, doesn't matter what time you fly in. This one doesn't. After 11:00 you are on your own. Take a taxi, it is a $20.00 cost.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear danac505 Thank you for your business & your review. I am disappointed that you were not informed that we have a contracted rate of $7.00 with the cab drivers & that we pay that fee for flights that arrive after 11:pm. Please contact me & I will reimburse you. [email protected] Jim Gibson

"Nice hotel in a bleak area"

5
31/01/2016

The facility is beautiful, right next to the airport which is convenient. Tri-Cities don't have much going as far as tourist attractions, or really any type of attraction whatsoever. Even so if you have to stay there this is the place to go.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Todd Thank you for your business and the review of my hotel. I hope you enjoyed your stay with us. Jim Gibson

"Great Stay"

5
29/01/2016

Great Room, with great staff. We stayed in the king suite with a whirlpool and it was a very nice weekend. The breakfast was one of the best I have ever had at a hotel and the pool and sauna were great also. The rooms décor is very nice and the staff is great.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear John Thank you for your comments & business. I am happy to hear my staff took care of you. Jim

"Great Tri-Cities location"

5
25/01/2016

My wife & I have stayed in this facility a number of times and have been happy every time. We work at a hospital and often have patients, family members, and traveling doctors from out of town and we feel very comfortable recommending this hotel for their stay. Clean, great value, 24 hour pool, fantastic breakfast.....

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Thomas Thank you for your continued business & comments about my hotel. I am pleased my staff has taken care of you. Jim Gibson

"Great Property!"

5
21/01/2016

I have stayed at this Best Western in the Tri City area several times and never been disappointed. It is always clean and has an excellent breakfast. It also has one of the better exercise rooms if you like to workout. It is very close to the airport and easy access.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Eric Thank you for your review & comments, I am grateful for your continued business. Jim Gibson

"Very nice place"

5
18/01/2016

I would highly recommend this hotel - extremely clean well staffed place. Rooms are spacious and clean and beds are comfortable. Breakfast was wonderful, great selection, clean and friendly staff. Great location for travel - very close and convenient to the airport and freeway. Staff was friendly and helpful.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Penny Thank you for your review and comments about my hotel. Jim Gibson

"They never say No"

5
18/01/2016

I stay at this hotel on a monthly basis. The quality of the staff, the venue and the amenities are always a 10 out of 10. It does not matter what I need they never say "no", "we don't" or "we can't". My business uses the conference room on a monthly basis and I can honestly say that my business is gaining in popularity because of my association with this hotel.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Leslie Thank you for your business & comments about my hotel. Jim Gibson

"the best western"

5
19/12/2015

This place is very nice. I stayed two nights for business. and they have a great breakfast at a time early enough in the morning for me to get to use. The bed was comfortable and the place is in a quiet area of town.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Karen Thank you for your review & comments about my hotel. I am pleased to hear you enjoyed your stay. Jim Gibson

"Good hotel to stay in tricities"

5
04/12/2015

Overall great place to stay in Tricities .Hot breakfast was excellent with many options.Highly recommend for business and pleasure.Staff is helpful. Locations wise very close to airport which is a big plus.Will stay again.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Seth Thank you for your review of my Hotel. I am pleased you enjoyed our breakfast. Jim Gibson

"Clean, Cozy, Convenient."

5
02/12/2015

I had a 6 a.m. flight out of the Pasco regional airport (under heavy expansion), so I decided to stay at this hotel, for it is literally right next to the terminal. The lobby is beautiful, and the service at the desk is very descent. They had complimentary coffee all day long, which is a nice amenity. The room was clean, as well as the beds. They have a complimentary full hot breakfast, if you aren't flying out as early as I was. I have had it at a previous stay, however, and it was like a full hot buffet! This is an excellent place to stay before flying out of Pasco, or just to enjoy time with family.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Michael Thank you for your review of my Hotel. I am pleased you enjoyed our breakfast. Jim Gibson

"Best Breakfast ever"

5
02/12/2015

This hotel has the best complimentary breakfast of any hotel we have stayed in. Our room was light, very comfortable and very convenient. The kids enjoyed a very nice pool. The staff was helpful and went out of their way to correct our bill when I had forgotten a coupon when I checked in.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Joan Thank you for your review of my Hotel. I am pleased you enjoyed our breakfast. Jim Gibson

"Frequent traveler"

5
27/11/2015

The Best Western Inn and Suites by the Pasco airport is a great hotel. Friendly staff, clean and comfortable rooms, nice lobby and amenities (pool, fitness center and sauna). Very good breakfast. Shuttle to the airport always available. Great place to stay for one or for many nights. Highly recommend it.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Luca Thank you for your review & comments about my hotel. I am pleased you enjoyed your stay. Jim Gibson

"Our favorite place to stay"

5
23/11/2015

This place is very clean, bright and comfortable. No unusual odors or unkempt corners. The pool is well maintained. The breakfast buffet has a wide variety of food and the coffee is marvelous. I appreciate the staff always looking up and acknowledged us with a smile whenever we walked by. It was obvious they were ready to help us or answer a question if need be.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Robin Thank you for your review of my hotel. I am pleased you enjoy our pool & breakfast. Jim Gibson

"Clean, Affordable with Nicest Staff"

5
21/11/2015

We chose this Hotel due to the close proximity of the Pasco Airport and to leave our car until we returned. The employees behind the desk were extremely helpful and kind. Hotel was definitely clean, breakfast was free and enjoyed omelets to order. Looking for a Restaurant close by, go to Rd 68, a mile away on hi-way and many good restaurants there.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Asusanrae Thank You for your review of my hotel. I am happy to hear you enjoyed your stay & our park & fly program. Jim Gibson

"Pasco Best Western"

4
18/11/2015

Unfortunately, when I stay at this hotel it has been for family medical issues. I have lost both my mother and my step father over a period of three years. The facility has been such a blessing, the airport shuttle, hot breakfast, pool, hot tub, free newspapers, WIFI and a wonderful bed so I can relax and restore to handle very difficult tasks. Thanks

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Terri Thank you for your review. I offer you my condolence for you during this difficult times & I am pleased to that my staff offer you some rest as face your life challenges. Jim Gibson

"NICE HOTEL"

5
11/11/2015

Very nice hotel, very helpful staff. The breakfast is one of the better offerings I see, and I am on the road 6 months a year. Overall it is a very nice hotel for the money. I will stay there again. Very good location right by the Tri Cities Airport.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Mark Thank you for your review & comments about my Hotel. I am happy you enjoyed your stay. Jim Gibson

"Oh, how SUITE!"

5
07/11/2015

All I had time to do was sit on the edge of the bed, take a shower and leave again, but I will say that with the exception of a $1500 a night place I lived in in California, this is a very VERY nice place to stay. A safe and all amenities in a large and very comfortable room, what looked like a wonderful breakfast being served and a great staff. Would love to try this one again and stay long enough for my engine to cool down. [{;-)

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear UncleVern Thank you for your review & comments about my hotel we look forward to serving you in the future Jim Gibson

"One of the best BW"

5
02/11/2015

Always our number one choice when in the Pasco, Washington area, the hotel maintains a very high standard and its hard to beat the breakfast for selection. The custom made omelette's are a nice touch as well as delicious.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear John Thank you for your continued business & review of my property. I am happy you enjoyed your stay again. Jim Gibson

"It was a pleasure"

5
31/10/2015

We are committed to the Best Western Plus for travel. We were not disappointed. Beautiful, warm lobby. Night manager had decorated the lobby for "fall", which added a nice touch. The room was clean, well decorated, and provided nice towels, lots of coffee, etc. The bed was sooo comfortable. The pillows were not overstuffed as many are.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Peggy Thank you for your review. I am pleased you enjoyed your stay. I agree with you Claudia does a nice job of our seasonal decorations. Jim Gibson

"Fantastic Property, Staff, and Location"

5
29/10/2015

Incredibly nice and helpful staff! Love the "breakfast to go" option with homemade muffins, yogurt, and fruit of your choice; that was the perfect touch for a 7AM flight. The gym had plenty of equipment and space and there are nice outdoor spaces to relax if the weather is good. The airport was a 1 minute drive down the street; couldn't ask for a better location. There are also a ton of restaurants within 10 miles, and a handful of delivery options if you stay in. I would absolutely stay here again!

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Alexandra G. Thank you for your review & comments on my Hotel. I am pleased to hear we made your stay a pleasurable. Jim Gibson

"Great Place to stay"

5
24/10/2015

I stayed here for two nights on business. This was a great hotel. I could not find anything to be concerned about. It was very clean, friendly staff, comfortable room. The second evening we stayed they served grilled burgers, soup and salad bar! Hot breakfast both days included an omelette station. Wow. I'll be back.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Lavender4007 Thank you for your review. I am happy you enjoyed your stay with us. Jim

"Business in Tri-Cities, WA"

5
23/10/2015

Fantastic hotel to stay at while in Tri-Cities, WA!! Courteous, friendly staff and very clean, comfortable rooms!! Although I wish they offered a lounge, the breakfast did make an equalizer for me. I highly recommend BWP Pasco to anyone on vacation or business.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear John Thank you for your repeat business and your review. I am happy you enjoyed your stay with us. Jim

"A very good experience"

5
22/10/2015

Arrived following a long journey (10 hours) from Victoria, staff greeted us and requested that I call home as my family was concerned with travel time. Offered any assistance if required following phone call, recommended late dining establishments and a very quick checkin. Our accommodation was of the highest quality, breakfast as per usual was more than ample and constantly refilled. We had to depart one day early and the Saturday morning manager arranged our enroute booking at Mt Vernon College Way Best Western. If you want consistent quality, always stay Best Western.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear James Thank you for your review. I am happy you enjoyed your stay with us. Jim

"Best Breakfast at thie Best Western"

5
21/10/2015

This is a newer BW so it makes sense that the lobby, pool, rooms, etc are appealing and comfortable. What sets it apart from many hotels and Best Westerns, is its offering of Made-to-Order-Omelets, at breakfast. What a nice break from biscuits and sausage gravy or a "McDonald's" breakfast sandwich. I rate hotels on the value of that hotel, for the area in which they are, for its cleanliness, comfort of beds, linens, and for the amenities provided. Thus, excellent. We had an issue with the cooling system our first night. For our second night, that was addressed; we changed rooms and because of availability, they upgraded us as well.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Deekirkland Thank you for your review & comments of my Hotel. I am pleased you enjoyed your stay. Jim Gibson

"Great property"

5
19/10/2015

We stayed a couple of nights and had no complaints at all about this hotel. It is very friendly. The highlight of the stay was the breakfast. A full breakfast with eggs prepared as you liked, not just scrambled and bacon, sausages, pan fried potatoes waffles, pancakes, with ample fruit and everything you would find on a continental buffet

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Cathy Thank you for your review & comments of my Hotel. I am pleased you enjoyed your stay. Jim Gibson

"Fantastic Hotel in Tri-Cities Area"

5
16/10/2015

(Also see review on Expedia from Mary Jean N) - easy on and off of highway. Fantastic beds, rooms, staff. Great Elite member perks (free water and snacks). Good filling free breakfast; free cookies at night. Beautiful décor throughout (love the purple carpeting). Would give 10 stars if I could; top notch quality hotel in Best Western chain. You will not be disappointed. Within 3 miles of Cousins Restaurant; a fun place for family yet quiet for older set.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Maryjean Thank you for your review & comments of my Hotel. I am happy to hear you enjoyed your stay with us. Jim Gibson

"Trip review"

5
14/10/2015

When we travel we try to find a Best Western to stay in, because of the breakfast and the hot tub. The rooms are always top on the list of best features and the hotel staff are good and friendly. When ever we come to a town, no matter what time of day or night we usualy look for the nearest Best Western and we stay there.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Stanley Thank you for your review & comments of my Hotel. I am happy to hear you enjoyed your stay with us. Jim Gibson

"Great breakfast bar"

5
13/10/2015

The hotel is a nice newer facility with comfortable beds, roomy king suites, free wi-fi etc. but the differentiator for me was the breakfast bar. For a hotel room at this price point, I am a regular traveler very familiar with the typical offerings. This hotel is similar in the core foods available, but offered freshly sauteed veggies to make an omelette out of the scrambled eggs and cheese, and all of the food items were hot and fresh even at 7:30. Most hotels are doing well to keep it fresh at 6:30. Such finesse at delivering a quality breakfast proves to me the management is more concerned about delivering quality than skimping to cut costs. A great stay at a great hotel value - you won't be disappointed.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Eric Thank you for your detailed review & comments of my Hotel. I am happy to hear you enjoyed your stay with us. Jim Gibson

"LOOK NO FURTHER WHEN BOOKING A HOTEL!"

5
11/10/2015

This is my favorite Best Western and we have stayed in a few in the U.S. and western Canada. We are NEVER disappointed in our stay here. The rooms are clean, the staff is wonderful and the full breakfast is the BEST! Great value for your money! All of this brings us back year after year.

"Excellent Place to Stay"

5
06/10/2015

Spent 3 nights at hotel, had a king suite on third floor good size and comfortable. Staff were all very friendly and went out of there way to be helpful. Breakfast was way above average great choice food which included an omelet bar. Room and facilities were very clean no complaints. Would use this hotel again.

"Very nice"

5
05/10/2015

We loved this hotel The staff was helpful and friendly. Beds were comfortable. wifi worked well. Did not have time for brunch or use of the fitness room. Shuttle to the airport was very efficient and the driver was helpful and friendly .

"Only thing missing is a bar!"

5
03/10/2015

We thoroughly enjoyed our stay at this hotel. The check in was seamless. The room was huge and very clean and comfortable. The location has easy access to the airport, gas station and the Interstate. The breakfast was outstanding. The best sausage gravy and biscuits that I have had.

"Awesome Stay @ Best Western PLUS in Pasco, WA"

5
25/09/2015

I strongly recommend the Best Western PLUS in Pasco, WA as the place to stay next time you travel to the TriCities. The staff members are extremely friendly, always greeting you with a smile and inquiring about your stay. The breakfast bar is one of the best that I've experienced during all my time traveling throughout Washington. Even though I have family living in the TriCities, I chose to stay at Best Western because of the outstanding accommodations. There pool and workout facilities are clean and perfect size for my family to enjoy. The food is delicious and the housekeeping staff are always pleasant. I've recommended this hotel to many co-workers, family and friends. Thank you, Best Western PLUS, for making my trip an enjoyable one for me and my family.

"Best Surprise I've Had In A Hotel"

5
23/09/2015

With all due apologies to Best Western Hotels, I haven't stayed in a Best Western in years as my recollection of them was old and run-down. When I traveled to Pasco last week, I did not have a hotel reservation. I happened upon the Best Western Plus. It looked relatively new and the grounds looked nice, so I checked in. It was, without doubt, one of the nicest hotel experiences I've had in years. The room was extremely large (well, except for the bathroom which was pretty small!), clean, and comfortable. The hotel itself was very nice and the complimentary breakfast was fantastic...a vast array of just about anything you could ask for PLUS an omelet chef. No question where I'll be staying on my future trips to Pasco. And, I will be on the lookout for Best Western hotels now. Very impressed.

jimgibson7, General Manager at BEST WESTERN PLUS Pasco Inn & Suites, responded to this review
Dear Dave Thank you for your kind remarks & review of my Hotel. We are currently ranked in the top 30 for Best Western in US & Canada. I am pleased to hear you enjoyed your stay. Jim Gibson