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Best Western Hotel Inn at Palm Springs, Palm Springs

3.5/5  - basé sur 848 notations.
1633 S Palm Canyon Drive, 92264-8343, Palm Springs, United States - See map

Enjoy cozy accommodations, great rates and a fantastic location near the best the area has to offer while staying at this Palm Springs Best Western. With so much to see and do around this hotel in Palm Springs, guests are only limited by how much they want see and do in one day, since all key area attractions are all within reach. Located just one mile from downtown Palm Springs, guests can enjoy endless rounds of golf on world-renowned fairways, some of the country's best shopping - including the famous Cabazon Outlet Mall - decadent dining venues, and lively entertainment and nightlife options. And for outdoor lovers, explore adventure at nearby Agua Caliente Indian Canyons and Joshua Tree National Park, or hop on the Palm Springs Aerial Tramway, the World's Largest Rotating Tramcar, to experience a breathtaking 4,000-foot journey up Chino Canyon. While in town, try to catch one of Palm Springs' famous annual events, like Coachella Music Festival, Tour de Palm Springs, Palm Springs Film Festival and Palm Springs Modernism Week. Guests staying here on business will also love being close to the Palm Springs Convention Center, the Desert Regional Medical Center and Palm Springs International Airport, just five minutes away. After a day of nonstop excitement and exploration, head back to the comfort of this Palm Springs hotel's superior and spacious guest rooms set at the base of the San Jacinto Mountains, each complete with a microwave, a refrigerator, cable satellite television, free wireless high-speed Internet access and premium amenities for a peaceful night sleep. Other amenities also include a complimentary Deluxe Breakfast, 24-hour mountainside sun deck, pool and spa and guest laundry. Make your next Palm Springs hotel stay unforgettable with the Best Western Inn at Palm Springs' unbeatable value, location and comfort.

Best Western

Hotel Inn at Palm Springs

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 849 guest reviews
NOTE ISSUED
Excellent
199
Very Good
339
Average
177
Poor
80
Terrible
54
REFER TO NOTICE
Business Business
57
Couples Couples
364
Family Family
208
Friends getaway Friends getaway
110
Solo travel Solo travel
73
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Decent hotel "

3
11/07/2018

We stayed here for two nights and had no problems. The room was clean, although a bit dated but plenty space. Breakfast had a good variety and the pool/jacuzzi area was good (although was a bit messy when we went first thing in the morning). A bit out the way but you pay for what you get and is fine to get around if you have a car. Parking is tight though, hotel could really use a few extra spaces.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your review. I am sorry that the parking spaces was to small. We would love to have more spaces but there is nowhere to get those spaces.

"Clean, average motel. Typical desert motel air conditioner."

3
02/07/2018

This is a relatively inexpensive place to stay. Clean. Laminate flooring. A TV remote control that's cleanable. A bed runner at the foot of the bed to protect the white satin-like bedspread. The air conditioner was typical of one that's been overworked for years in a hot desert environment. I now understand the ground floor AC are noisier than the floors above.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you

"Great stay"

4
28/06/2018

Nice place not 5 star but clean and comfortable. Excellent helpful and very friendly staff. Nice breakfast included and heated pool. Not much within walking distance but we had a car so wasn't a problem. Reasonably priced too.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You

"Not worthy of Best Western status"

1
26/06/2018

Very run down room. Beds not becoming of a best western. Trash cans overflowing with crap right outside the room. Hotel manager knocking on door at 11:08 asking when we're leaving. No thanks. Never again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I sorry you feel this way. I can understand the trash outside your room in the morning before the housekeepers can pick it up and I am truly sorry. As far as a manager knocking on your room at 11:08 I never knocked on your door and before anyone knocks on any door we do a phone call at 11:20 and if you don't answer we will knock on your room at 11:30 to see if you are still in the room and ask you if you need more time. We do this as some Guest don't checkout at the front and we do need the time to get all the rooms ready for the guest coming in.

"Ever get locked INSIDE a room? And out ? "

2
25/06/2018

Worst Best Western Thought it would be better than a motel six. It's not. My door keys almost never worked. When they did the door would stick and wouldn't open anyway. Usually took me no less than 15 tries to get in EVERY SINGLE TIME. Then, the first morning after putting the chain lock on I got locked IN the room cuz the door wouldn't shut enough for me to release the chain. Not only making me late to my meeting but also a dangerous fire hazard! What if there had been an emergency at night?? A fire ? Earthquake? Health emergency ? When I returned with armfuls of stuff later the keys stopped working all together and I had to let frozen food sit in the heat while I made the long trek to the front office. When I told her she just asked what room and remade keys. Didn't ask for my name or ID. So I guess anyone can get any key to any room here whenever they want. Breakfast was served in the awful heat and was terrible. The coffee was brown water. There was nothing edible. The water pressure in the sink is so hard that it splatters when you turn it on and ironically the shower head pressure is so low you can barely get your hair wet enough to wash. The last night I stayed here, I came back to no parking and had to park a few blocks over in someone else's hotel lot. Which meant in the am I had to trek to get my car and move to my own hotel so I could check out and take all my bags down. Never staying here again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Again I will say I am sorry for the door. I am not sure what happened with your keys, We have checked the door and have also had someone in it before and after with no problems. Again I am sorry.

"Only stay here if you are on a very limited budget"

2
07/06/2018

Let me start by telling you about my trip to the pool. There's tons of people, and also in the hot tub. Everybody seems to be having a nice time. The pool is heated, but kind dark because it's not so well lit, and the sun has gone down. So we swam a while, till it started to get cold, and then said lets take a quick hot tub to warm up before going back to the room. The tub has a few people, but there's room so we climb in. After about five minutes, somebody moves, unblocking the light in the tub, and you can see much more clearly. My wife says “what's all that stuff in the water?”. My daughter and I and I look down, and it's bugs. Dead bugs. Thousands of them. Maybe tens of thousands. Little tiny gnats and mosquitoes and whatever flies around the dessert at night I guess. We're sitting in bug soup. It's freaking disgusting. Apparently whatever filter is supposed to clean the water isn't working. So we immediately get up of course, and decide that we should rinse off in the pool (we have no idea if the pool is filled with bugs too because still not much light there. For all we know, its even worse). Getting back to the room, we take turns showering, and when I take my bathing suit off dozens of little dead bugs fall to the bottom of the shower. It's super disgusting and I can't scrub myself clean enough. OK…the family is exhausted and need to sleep. As usual, I claim the side of my bed by the air conditioner, but I stay up with the lights out and watch a couple Star Trek episodes that I ripped to my laptop. Now it's midnight, and I decide to climb into bed. Here's where I discover problem two. The room is so small that the bed is literally six inches from the air conditioner. I have to slide in sideways to get in, but that's not the problem .The problem is that the air conditioner is six inches from me and blowing like an icy hurricane on me. So I turn it off. Just a few minutes later it is hot and stuffy because its still 90 degrees outside. This isn't going to work so I turn the air back on. Blizzard. I try sleeping completely under the covers, so the air isn't blowing directly on me, but that doesn't work. I'm suffocating. It's now about 12:30, and I give up and decide to sleep in an arm chair. I give that a shot for about an hour, but nope. But I spend that time productively and figure out how to make a wind break using an extra sheet between the bed and the air conditioner that I rig in place with some heavy objects and shoes. The air still blows, and still keep the room cool, but I can lay in bed and not feel like I'm in a winter storm. Great. But its two AM. Did I mention that the people above us are either elephants or horses practicing fence jumping? Because this whole time they are stomping and banging like their feet are made of iron. Which they start up again at 8AM, so I wake up after just a few hours of very fitful, not restful sleep. No problem, a hot shower will get me going. Oh wait, problem, no hot water. The hotel water heater can't keep up with demand. Breakfast is exactly the same as every other free hotel breakfast. Bread products, cereal, waffles, yogurt, scrambled eggs, and something that's basically bacon jerky. It's boring but it is free so I can't complain much about that. The facility is clean and well stocked. Overall, I would NEVER stay at this hotel again, nor recommend it to anyone. I will say that the front desk service was very friendly and helpful, but it doesn't make up for the shortcomings of the facility.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry that you had some issue with the hotel. Some are our fault and some we have no control over as per bugs in the pool and Spa. They come down from the hill next to the pool area and are attracted to the lights from both the places and so at dawn and through the night the bugs will be there. By About 4am the filters have caught up with the bugs. Again I am sorry.

"Wonderful setting"

5
04/06/2018

We all loved this hotel. The environment was very relaxing. The pool was great with a poolside bar. The location to downtown was perfect and we had a great time. The rooms were clean and roomy. Breakfast was amazing with made-to-order omelettes.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you so much for the kind words

"Hell in the Sun...."

1
29/05/2018

I have been visiting PS for many years now and have stayed here at this place as always liked it. However, things were not so good this time. and Ah what a lovely visit. I know was Memorial Weekend but a hundred kids with horrible families all screaming, yelling jumping in the pool - onie almost half killed me jumping in, and the management did nowt to stop anything at all, despite my complaints. There was a lady and her husband with two dogs and parked outside and the dogs barking away there. She told the kids to stop and one of the men in the party yelled at her and told her to go back to the room. I have been staying down in Palm Springs since I emigrated from the UK many years back. I have stayed at this place many times as well. I know it was Memorial weekend but this was just too much. Then an awful bloke on reception told us we had to move our room due to some maintenance. They never told us when we first arrived so I refused to move. I have a bad back and husband recently had surgery so would have been a bit of an inconvenience. I did not want to be put next to any of "that" lot anyway. However, the place became back to normal after the weekend. On leaving this morning, I had a lovely greeting from the front desk. I started my complaint, and there he was skulking in the background just waiting for me. The manager, called Todd. He unloaded on me, but I did yell back at him, but did not swear. He went on and on that we were the problem and not the other guests. I ask you. Then he told me never to come back...... and then I got my husband and it got more ugly. Swearing and yelling he was at both of us. Disgusting to say the least. Effing and blinding, and then told us to Get the F out of the place, and I think he went to call the Palm Springs police and never ever come back. On that note I think "a late check out" I was going to ask for was out of the question. Sayonara. Enjoy your corporate career with the BW. I shall be writing to the corporate office. I need not to be insulted like that ever from a hotel.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Guest was upset about the Children at the pool and came to the front on Sunday and ask Donna to call the cops as the kids was being to loud and splashing water. Donna explained that the hotel was a Family Hotel and that people bring their kids to swim in the pool. Donna said she did go to the pool and the children were not being over loud. When the guest was checking out on Tues. she was telling me that we should have kicked the other families out of the pool so she could relax. I told her that it was imposable to do that as they too have the right to use the pool area along with the other 70 rooms of guest. She told me that I should have gone down to the pool and tell the children to be quiet. I explained that I could not tell the children to be quiet that they was just having fun and it would be up to the parent's to do so. She continued to argue and I tried again to explain over and over that the other guest has the right to use the pool. After apologizing over and over and explaining that the other guest has the right to use the pool. I did tell her that the conversation was over and I walked away as she was screaming at me, with a guest at the front desk, I tuned and asked her to leave. She turned and went out the door and told her Husband to get in here right now. He came in Using F-bombs and other cuss words along with calling me a Faggot. I felt threatened and that is when my temper went over the top and I told them To Get the F out and don't come back. They left screaming they would be contacting Best Western. The next day I got an email from the guest saying that they was going to sew me and that I was using fowl language the whole time I was talking to her. I emailed back that I was sorry that it came to this but that I or the staff have every right to not take the abuse that they was giving and to ask them to leave and not to come back. She sent other emails that I replied “as I told you yesterday that I didn't want to argue with her any more and that the conversation was over. There was no bad language on my side until the husband came in using the F-bomb and calling me name is when I felt threatened and asked them to get the F-out. I also have the 2 Front Desk staff that witnessed the assault. Todd This is what Richard From the front desk wrote after the episode I have changed only the F word as he wrote it out: Guest came in to check out and was upset about the kids at the pool. Todd my manager told them repeatedly that the other guest had the right to also use the pool. She continued complaining and Todd said that the conversation was done and walked away. When the guest started screaming at Todd he turned and told her to leave. She went out and told her husband to come in and he came in screaming with all kinds if swear words and calling Todd name. It wasn't until he called him a F- Faggot is when Todd told him to get F- out and not come back.

"Reasonable price"

4
22/05/2018

This is my second time to stay at Best Western property. Breakfast is not exceptional but its good enough for the price you pay for your stay. Their rooms are spacious and clean, the safety door lock in our room was broken though wifi was fast and my kids enjoyed the heated pool. It was a relaxing stay.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you I am so sorry about the door lock. I would hope that you let the front desk know while you was here so we could get it fixed right away.

"It works "

4
01/05/2018

We wanted to stay in Palm Springs one night on our way to Arizona and not break the bank. Reviews of many hotels in central Palm Springs said they were noisy. This one is a few miles away from the center but worked for us. As we arrived they were blocking off 2/3 of the parking lot for repaving. It's stayed blocked off all afternoon and evening and maybe they plan to repave it tomorrow but it was pretty inconvenient to park so far from our room for a re-paving job but it didn't happen. They had sent an email for early check in and we specified quiet room/top floor but when we got there they offered us the first floor. The pool and the hot tub were great except for people blaring music and talking in loud voices which are probably beyond the control of the hotel management. The refrigerator in our room was appallingly loud and there was no way to unplug it or turn it off. The desk clerk was sympathetic and said he'd leave a note but there was no solution. I would come again if we were passing through and hope for a better experience. I wouldn't stay here for a long vacation.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
It is true about the parking lot and I am sorry for the inconvenience. Thank you for staying with us.

"Really good but could be great"

4
24/04/2018

We really liked this place! We're Best Western junkies but we still call it like it is. It reminded us of a 60s style hotel that had undergone an adequate facelift. The staff was wonderful and accommodating. The rooms had the usual BW features (rockin AC, microwave, fridge, in-room coffee, SAT TV). There was one spot that the wall paper was peeling...the hand towels were the cheapo ones with the blue stripes on them like gym towels (the bath towels were okay). The mattresses are in serious need of upgrading as are the pillows (IMO). Overall the place is really a 3.5, but with all of the good features and the potential of being really good I give them a 4..

Todd A, Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your comments. We do have plans to start our remodel of the bathrooms the end of this year.

"Great location for Coachella "

4
23/04/2018

Despite much needed renovations, this hotel is very clean and maintained. The location was perfect for the festival, and the free breakfast snacks are a plus as well. Housekeeping staff were very sweet, however if you want you're room clean leave out before 2pm because that's their quitting time.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for staying with us and hope to see you next year

"Ideal for Coachella "

4
21/04/2018

Stayed in a family room and had 6 adults. 3 double beds and a living area made our stay that bit better. Ideal for coachella and especially on a budget. Had nice pool and breakfast (which was included) was fine.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
thank you and hope to see you next year

"Comfortable and quiet"

4
19/04/2018

We enjoyed a two night stay in Palm Springs at this hotel just outside the bustle of the touristy downtown area. I admit that one reason we stopped in Palm Springs was to see the downtown, but it was nice to be staying in a quiet area. The hotel is in The Mesa neighborhood and we enjoyed taking a ride around and seeing the mid-century homes there. Also, it is about a block from the Moorten Botanical Garden, which proved to be a good place to tour even in unexpected heat in April. The room was ordinary and a bit crowded, plus the building itself could use upgrading. But it was clean and the bed comfortable. The parking lot got crowded but we were able to find a parking space pretty close to our room. Breakfast served in the pool area was typical Best Western fare and waffles were being made to order. Even though there were some flies and bugs around, the view from the pool area where breakfast was served was great. We enjoyed the pool the first night we were there and found it to be nice and clean (I am picky about clean pools). The staff was friendly especially the young woman at the front desk, and all-in all, this was a comfortable stay at a reasonable price.

"Good but not without a catch"

3
18/04/2018

Having to be back in San Diego in time, intentionally we stayed at this hotel only one night on our way from Joshua Tree NP. Therefore, we did not pay too much attention to details. When we book short stays like this one and I hesitate between motels or between rooms my spouse is used to say: “Hey, don't waste your time. Anyway, the hotel is not for sale, and you are not going to buy the room”. So the rate was reasonable, and we booked one night. The motel is located in the corner of a main street (Palm Canyon Drive) and a side street, but most rooms face the side street. Hence, our room like many others was very quiet. We booked a 2Q room, which was spacious and clean. The beds were okay as was the wifi. There was a desk in the room but as usual only one chair. Is this a hint the management puts forward that it does not want you to bring your breakfast to the room? Free parking is provided, but the parking lot was almost full or even full, and sometimes you had to park quite far from one of the entrances to the building. Free buffet breakfast was served. In principle, breakfast is served in either one of two places: a breakfast room in the first floor or by the poolside. When we got down to have our breakfast, the room was locked. Near the pool there were several iron tables and chairs for people to sit. The breakfast items were placed nearby on other tables with blue light heaters (or perhaps mosquito repellents?) hanging above them. These devises were not effective. They even did not warm the food tables, so that expecting them to warm up the guests sitting near the eating tables was pretentious. There were no mosquitoes because it was freezing cold (outside temperature was around 38). The bad news was we had to stay dressed with our coats on, but this was only half of the trouble. What was really annoying was that we had to wear gloves. Bringing up old time memories of our mornings camping out in tents years ago as a younger couple, we could not but laugh aloud. At the same time we were deeply disappointed almost to tears because we lost the zest for breakfast. It did not matter anymore what there was for breakfast. What mattered was how come BW Inn at Palm Springs picks up a person so insensitive and thoughtless to choose the breakfast place. Luckily we did not have to busy our minds with the question how such bad managerial judgment would have affected us if we stayed longer than one night.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your comments. I should say that we do have an indoor seating room that was told to you at check in along with that your key will open the room. The blue light heaters are not mosquito repellents. Our Breakfast is served at pool side with a view of the mountain and is one of the most commented about how nice it is. I am not sure when you was here as you don't use your name so I can find when you was here but I am sorry if it was to cold for you on the day you was here. But that is something we can not control and only happens once or twice a year. Again I am sorry it was during your stay.

"Select rooms are good"

3
15/04/2018

Hotel location is good but most rooms window is few feed from wall of another hotel. The twelve rooms on each floor that jet out from the building are fine (where he had stayed on prrevious visits.) But, at all costs refuse the room next to the elevator unless you do not mind noise. The pool area is nice and open 24 hours and at the foot of the mountains. The breakfast has large outside seating area that is very pleasant and the homemade waffles (not a maching) are excellent.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for your review. It is true we have 3 rooms that don't have a view but for those travelers that want more privacy and guest not walking by and looking in they are great. Thank you again

"Old and shabby"

3
02/04/2018

This Best Western could use a little face lift. There is only one undersized elevator in the center of the building, with the pool location to the rear of the property this makes going to the pool inconvenient if you are carrying items. Breakfast was weak even for Best Western standards.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your review. Would love to hear more about what you wanted on the free breakfast menu. We do have over 150 items With eggs, Bacon or sausage or biscuits and gravy, Homemade waffles to order, yogurt bar, oatmeal bar, along with the choice of 4 cereals, 3 different fruits, 7 different breads and rolls, four different juices, coffee and teas, and all the extras just to name a few. As far as a face lift we have already start and are moving to the bathrooms this fall. I do understand that we can not please all guest with our decor as it is a personal choice in what you like. Thanks again and I am sorry

"Very nice hotel"

5
02/04/2018

We got to an Airbnb, and was not advertised properly, it was a dirty mess. So we had to find an alternative place to stay. We checked out this hotel and the manager was very accommodating, ended up staying here the rest of the week, the location was great, breakfast poolside every morning was perfect, clean rooms. We had no car for the week, no problem, between our bikes, free BUZZ shuttle and bus line, and Uber rides to and from airport, we had no problems getting around. Would definitely stay here again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so glad we could help and that you enjoyed your stay. We look forward to your next trip.

"Another comfortable stay. Return visit already booked!"

4
01/04/2018

Been to this Hotel many times before because it is value for money, is very clean, comfortable and the staff are very helpful and friendly. I consider this Hotel to be my second home - as a solo travelled I get to chat with very friendly and helpful staff who are more like family. The property itself is quite an old property but is constantly being updated.... rooms contain a fridge and a microwave. A complementary breakfast is offered by the pool each morning and has many items available. New hot items have recently been added to make it even better. Decent sized room! Very clean and a good pool area which is open 24 hrs.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your kind words and we look forward to your next visit

"Adequate Budget Motel"

3
18/03/2018

Pros: Responsive staff, breakfast is on time with variety of hot and cold, not far from central PS, dim light switch in hallway near bathroom for middle of the night visits, shower water pressure better than average, firm and clean bed. Cons: Stalinist architecture, noise travels easily thorough walls and windows,1 large roach.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
On behalf of the entire teem I would like to say am so sorry for the issues.

"Yearly trip"

4
10/03/2018

This was out 3rd stay at this Best Western. The front desk staff was very friendly and efficient. Our room was clean upon arrival and cleaned every day. The breakfast in the pool area was good. The pool itself along with thw hot tub were very nice and kept clean (we saw thw pool being cleaned 3 our of 5 days we were there)

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for coming back to our hotel. We are so glad you are part of our Family.

"Good stay!"

4
01/03/2018

We stayed for two nights and we were happy with the price/quality ratio. The breakfast was good and the room was comfortable. The staff was friendly and they offered bottled water when we checked out to continue our road trip.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for staying with us and we are so glad you enjoyed your stay.

"Nice stay"

3
26/02/2018

Quiet, comfortable room. Nice breakfast options. Pool and jacuzzi were clean, staff was friendly. Good budget hotel, not too far from downtown. Good Mexican restaurant within walking distance from the hotel.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You and hope to see you soon

""Best Views""

1
24/02/2018

At checkin, I was asked if I want 1st, 2nd, or 3rd floor. I said give me whatever is best. I was told "I've given you a room on the 3rd floor. 3rd floor rooms have the best views". In the room I opened the curtain and looked directly at a cement wall. The best views?

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry for not giving you a room with a view. As we was completely full sometimes our options are not what we would like for our guests.

"Good location, needs a little updating."

4
23/02/2018

We chose the hotel because it was within walking distance of restaurants and the downtown area. It was clean. Didn't care for the free breakfast but they do have that as an amenity. Parking was OK and free. Had an issue with the hot water but other than that the room itself was standard motel. A bit of an upgrade would be worthwhile. The area around the pool is nice,

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for staying with us. Hope the rest of your trip was also good

"Basic accommodation"

3
23/02/2018

The Best Western Inn is a basic accommodation in a convenient location close to old Palm Springs. Some good points were as follows: comfortable bed, clean room, ok breakfast. Bathroom was small and with dated fixtures, towels had seen better days, the smell of cleaning products was overpowering. We were on the second floor in a king room in an alcove with other rooms. The carpet in this alcove as well as all the exterior doors were quite worn and tired looking. It was a good basic accommodation for a short stay.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you and hope to see you again

"WOW AWESOME AGAIN/STILL"

5
18/02/2018

Wow still great. Very clean well maintained facility. Free great breakfast outside & or inside by pool patio great views great food & service. Rooms,Beds clean & comfortable Close to many venues & attractions We are avid golfers great courses all nearby. However the staff led by the GM Todd are exceptional, extremely friendly & helpful not only do the make you feel welcome they make you feel like extended family always smiling & greeting you. Todd sets the bar high and he gets excellent results. We have been coming here for many years and will be returning again & again due to this goutstanding service and facility. Thank you Todd & Staff

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thanks Rhoda and Bob. You guys are the best

"If Only"

3
15/02/2018

Since the last time we stayed here the room has been upgraded. Large room & clean. Upper floor near the elevator. Good location. Only stayed 1 night. Good breakfast to start your day. Now we come to the 'if only'. In the morning when I was ready to jump into the shower I found that the handle was broken so no way to take my morning shower. The guest before should have said something to the front desk. I told the desk clerk & he did give me a discount. So I would have given the hotel a very good rating but because of the shower just an average rating.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry about the handle in the shower.

"A great stay"

5
15/02/2018

Before I book a hotel I always check the Trip Advisor reviews.The majority must be very good or excellent. Then I always read the terrible and poor ratings. I shake my head at some of these reviews. What do people think they are getting for a mid range hotel. If they want perfection, spend $1000 a night and stay somewhere else. This Best Western is a lovely Motel. Sure, it's not perfect but I can look past some broken grout or a poor view out the window or other minor issues. We were warmly greeted by Brian when we checked in, our room was huge, clean and very comfortable. And I've never had a Motel room with so much lighting. We stayed 4 nights in room 205 and even thought the hotel was fully booked we never heard any other guests. Pool area is large and very clean. Breakfast was typical of complimentary fare and I'm quite happy with good hot coffee, yogurt, cereal and fruit. That's what I eat at home. It would be nice if the breakfast started earlier than 7AM though. I would not hesitate to stay here again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your kind words

"A Very Welcoming, Nicely Appointed & Affordable Hotel in Palm Springs"

4
09/02/2018

We stayed at this property during a water line break at our newly purchased condo and found Todd, the Mgr. & his staff most welcoming and helpful which greatly helped alieve our stress. They gave us a room on the north side (422) on the top floor accessible by elevator with a nice view of the lights of the city. The room was good size, very clean, & nicely appointed. Also quiet ! Breakfast was served in an outdoor covered patio and offered either items off the buffet or cooked to order. We choose a table nearby overlooking the swimming pool nestled at the base of the hillside. I would recommend this hotel for guests who enjoy a relaxed atmosphere at an affordable price for this resort area.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so glad you had a good time for your stay. Stop by and see us if you are in the neighborhood.

"Inexpensive but well worn"

3
06/02/2018

The Best Western in Palm Springs offers good budget accommodations, and a scenic breakfast. That's the good news. But it is in need of a face lift. The grout around the shower is cracked. The bathroom walls poorly spackled after new accessories were installed. The A/C units loud and disturbing. There were hard boiled eggs left by the prior visitor. Our key cards had to be reprogrammed. The poolside breakfast is a nice touch, but still, it is what it is.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am sorry as I could not find a reservation under your name. I always like to know what room you are talking about so I can improve and thing that might have been wrong. Again I am sorry

"Rude Front Desk staff"

1
06/02/2018

Travelling from Canada. On arrival front staff told us that the credit card that the travel agent was rejected. I couldn't understand why. Neither guys were interested in helping. Told me call my travel agent...it was Sunday. They were extremely Rude!!! When I came back with my confirmation they were not interested and one guy said "this should be good can't wait for what u have to say". It will cost me $103 If I wanted to stay. We left and stayed somewhere else. When I got back to Canada I called travel agent. He looked into it and said they had raised the room rate and wanted me to pay an additional $103 They had never experienced this before.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
First of all I am sorry. The truth is the Travel agent had put the wrong tax code in. When they issue the Credit Card they will only issue it for the exact amount. So by putting the wrong tax code in the Credit Card was declining. Again I am so sorry.

"Enjoyed our stay"

5
06/02/2018

We thought this was a great location and nice place. Other review mentioned that it was outdated but we must've gotten a newly renovated room. Very quiet at night! The towels were thick and soft. Pool and breakfast area very nice.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for taking the time to review the hotel. We have done some renovations and plan more for this year.

"Good hotel for one night but ordinary"

3
04/02/2018

Stayed here one day for a business trip. The hotel was ok, service was good, it is very close to the mountain and at the pool you have a great view of the mountain but the room was very ordinary with a view of the hotels air conditioner. Breakfast was good. For the price probably could of found a better place. Don't think I would be back.

Todd A, Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your comments. I am sorry that your view wasn't good for you. We do have a few rooms without a view. Again sorry that you got one of those rooms.

"Good spot"

4
04/01/2018

Though the room we were in was a bit dated, it was clean and comfy. Breakfast by the pool is a nice atmosphere to enjoy for morning coffee, and loved that a Christmas tree was out there too. The location was great for all that we wanted and did get to experience. Staff was great with any needs. We would stay again if visiting the area within the next year.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You

"Good locatioln just out of downtown"

3
03/01/2018

This is a good mid range hotel located at the bend in Palm Canyon Drive about two miles from downtown Palm Springs. The rooms are comfy and moderately priced The pool is open and heated 24 hours, with a good view. Breakfast is served at the pool and is standard fare with freshly made waffles. The location is great. Close to downtown shopping and fun via the free Buzz shuttle service run by the city. Also close to several hiking trails and bike paths. I would recommend this place for anyone planning a active trip to Palm Springs where the room is not the focus of your trip.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you

"Great! "

5
03/01/2018

Lovely small and friendly hotel, very warm welcome when checking in. Rooms spacious clean and equipped with all you would expect. Lovely pool area and surprisingly good breakfast. Great value for money.

Todd A, Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for taking the time and doing a review

"Outstanding value."

5
30/12/2017

Third time I have stayed here; planning to stay again next week. Why? Outstanding—very clean: rooms, exterior, pool area and really great breakfast by the pool. Place full but WiFi always fast. Staff the best.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
We can't wait for your next stay. Thank You

"Charming hotel"

5
29/12/2017

Everything was top notch at this medium sized hotel. It had a boutique feel, especially poolside breakfast patio area. Very friendly, helpful staff. Clean, quiet and comfortable rooms. Hotel was full at night, but was absolutely quiet. Located about 5 minute drive to downtown.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for your kind words and I am so glad you stayed with us

"Don't Stay at Best Western Palm Springs!"

1
28/12/2017

Even after I requested that the cleaning staff do our room, because we were staying for two days they didn't clean the room. The keys didn't work and we had to get new ones twice. The shower kept going to cold water from hot and the bed was terrible: lumpy and hard. I can't believe that they didn't clean our room even after we requested it!! I would advise anyone not to stay here!

"Excellent value: clean, quiet, and well-situated in town"

4
27/12/2017

We stayed in room #108 (king) and enjoyed a quiet, clean, modern room with perfect proximity to downtown PS. Easy parking. Able to have our pet (cat) stay with us for no additional charge. Would stay again!

"BW at Palm Springs"

5
26/12/2017

Excellent hotel with clean room and friendly staffs. We enjoy the stay at this BW with easy access to the major attractions nearby. The breakfast is by the pool area with a beautiful view to the mountain as the backdrop. We wish we have more time to spend at this hotel and we will definetely go back next time.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for your stay and wow such nice comments. We can not wait till you can come back and stay a little longer.

"Palm Springs Trip"

4
20/12/2017

Thought I would try a different hotel for a change, and was not impressed, was further out of town then the map looked like. The breakfast area was outside, and not kept very warm. The rooms are a bit smaller then expected by the photos online.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry that we didn't meet your expectations

"Best western Palm Springs 1633 South Palm Canyon Drive"

5
13/12/2017

Hotel needs a little updating, but the service is great and any slight problems were looked after immediately. We like the outside breakfast area with a great view of the mountains and the pool. We have stayed here about five times for about 11 days in total. We will always come back because of the great service and generally nice hotel.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You again for your sweet words and hope to see you again soon.

"Relaxing"

5
05/12/2017

Great location, within walking distance to down town. Pool and hot tub were very relaxing, with beautiful views of the mountain and Palm Trees. Very clean hotel. Breakfast is until 10am - with a great selection. Rooms were clean and quiet. I would definitely stay there again! Everyone was very friendly!

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you and hope to see you again real soon

"Unpretentious"

4
30/11/2017

This hotel is about half a mile from the Main street. It is quiet , rooms are not very new but very comfortable.The pool facilities are very nice. You can enjoy it on the pool patio when the weather permits.Reception is cordial and parking is part of your deal.Very good place

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for staying with us. I am glad you enjoined.

"Inn at Palm Springs"

5
30/11/2017

The hotel very clean and location was perfect. Amazed about how roomie the rooms were and the lighting in the room was perfect. We enjoyed the jacuzzu one night but was surprised that pool towels were not provided.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for such kind words. The hotel does provide towels. The are the blue striped towels in the room.

"Great find in the desert"

4
26/11/2017

We are members of Best Western so got a great promotion rate. I liked the location - convenient to the main drag of Palm Springs but far enough to not be congested. Rooms are a little dated but very clean and quiet (we were on the top floor, away from ice machines and elevators). Very nice complimentary poolside breakfast.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You. Looking forward to your next trip

"Pleasant"

4
26/11/2017

Great location to Palm Springs proper and super close to dining, movies, Indian Canyons, Tahquitz Canyon and waterfall. Quiet. Free bfast by outdoor pool and desert. Only bummer was no scrambled eggs at bfast, oven was broken. I am not a carb eater so this hit me. They did have sausage and hard boiled eggs, waffle bar, etc. Pleasant staff. Clean. Comfy beds. Slept great here.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for staying with us and such nice words

"Mixed review"

3
21/11/2017

We stayed in the 2 bedroom suite. It felt dated with an attempt to upgrade with granite countertops. While spacious there was only one bathroom for a suite with a king and 2 queen beds. Our biggest complaint was the air conditioner. Each room had an air conditioner but it was so noisy it woke us up each time it cycled on. The breakfast by the pool was a nice touch.. It was what you would expect to get from a free breakfast, eggs and bacon, pastries etc. Personally I would not choose to stay in that room again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for giving us a review

"OK if your expectations aren't too high..."

3
21/11/2017

The good: Rooms are clean. Internet worked well. Bed was comfortable. Refrigerator had a small "freezer" section to re-freeze blue ice for my cooler. Microwave worked well. Room safe is a nice touch. The blueberry muffins taste good. There's enough free parking. Check-out was easy. The bad: VERY overpriced during the winter "high" season. Beware of rooms opposite the clump of rooms that stick out into the parking lot - - the windows on these rooms look across a 12 foot gap at the back wall of the Vagabond Inn next door. The Vagabond's air conditioning fans are in this gap so you get no view, a lot of noise, and hot air from the Vagabond! This is an older facility that has been updated to add amenities, but rooms smell old and musty. There's too much furniture, poorly laid out in rooms that weren't designed to hold everything the modern traveler wants. There's no counter space to prepare food for the microwave, and the microwave slides around so much you might accidentally pull it off the shelf when you try to open the door. Air conditioner/heat pump in room 223 was very weak and very noisy. Every lightbulb in the room and bathroom takes time to come up to full brightness. It took so long at first we thought they were all broken! The blueberry muffins were the only good tasting item at breakfast. Everything else we tried was stale, tasteless, or poor quality. (Note: we didn't try the waffles - - maybe they're O.K?). Don't try to use a "shopsafe" bank issued single use internet credit card number to pay for your room. You can use it to make your reservation, but they'll force you to give them a physical card they can swipe at check-in. I've successfully used shopsafe numbers at other Best Westerns, but this one wouldn't let me check in with it. Then they actually charged 1 night to the shopsafe number and the other night to my credit card! There are LOTS of choices in the Coachella Valley. I suggest you stay somewhere else unless you get an unbelievable price here.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your review

"Back-In-The-Day"

4
17/11/2017

A largish complex of rooms with a warm welcome from Todd & Richard on Reception. It must be a maintenance nightmare which they Manage Exceptionally Well and All have to be commended for. The rooms are large with a Super Comfortable Bed-Well Done. The pool area is compact and maintained with a morning breakfast area. Exceptional Value for Money. Exceptionally Clean and Tidy. We had a view of The Hills. We would return. It is on The Free BuzzBus Route Thursday to Sunday. Run to 1am. Quaint Bus.We used it last night.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for the kind words and sure hope you come back soon.

"Stay"

3
15/11/2017

Decent hotel. Good value for price. Staff was very friendly. Bathroom needs updating. Shower water pressure was low and curtain needs to be replaced. Good location and grounds were in pretty good shape.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for your coment. I hope we get a chance to see you again.

"On our way to Arizona"

3
12/11/2017

So we chose this hotel as we were looking for a place to stay the night on our way to Arizona and they offered a two bedroom suite that suited our family of 4 adults and 1 kid as 1 room had double beds and the other room a king bed. My only real issue with this hotel was it is in disrepair. Broken tiles, old carpet, no screens on the windows so we had to use the AC which didn't work very well and was very noisy so we didn't sleep well. Pillows were too firm for our liking. It was clean, but they cut corners with very worn/stained towels and a continental breakfast that was really just ok. They should probably remove the bird feeder from the breakfast area as the birds were landing on the tray with the utensils to serve eggs. The pool was warm and clean. The customer service was excellent, the offered us bottled water for the road which was nice, they just need to invest a little more into the property and their breakfast. If not they should probably reduce their price a bit because they are also off the beaten path in Palm Springs.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry for our mishaps. The carpet on the stairs is less than 3 month old and the rest of the suite is wood. As I don't get the name on the review I can not send a personal Email about the breakfast as to what you would like to see on the breakfast.

"This used to be a nice place"

1
10/11/2017

I am sorry to have to write this review but there were at least 20 roaches in the bathroom this morning, the coffee maker in the room did not work, and there was no coffee in the office. Also, there is nearly an inch gap at the bottom of the door. The hotel used to be decent, my friend stays there for work, I am not sure what changed. No one will be staying there again. Too disappointed.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry for your issues. I did talk to you on the first morning and we did spray for the local Water Beatles. The coffee maker was working and is a single cup maker and does not have a coffee pot to it. We don't have coffee in the lobby as we as it is at the breakfast area. The door has a sweep on the outside of the door and prevents bugs from coming in. Again I am sorry about the issues you ac cured.

"Don't stay here"

2
07/11/2017

An update on all rooms, very dated, wall paper coming off on the wall, rooms had a terrible order, no views to speak of. Not a good lay out of the rooms. Had trouble with the keys, phones in friends rooms kept going off with no one there, at all hours, having to take the phone off the hook. Very poor quality for a Best Western. And we have stayed at many over the years.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry you didn't enjoy your stay.

"Best Western Palm Spring"

4
06/11/2017

Very easy going, helpful staff. Breakfast could have used some variation (we stayed for 5 nights). Some room features (night light, and telephone) malfunctioned. Had trouble with printing boarding passes/baggage claim tickets, but staff helped solve the problem.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you

"Nice view of mountains"

4
06/11/2017

Good quite location just blocks from downtown . Good places to dine and drink within short walk. Staff was friendly and helpful . Room had a great view of mountain and surrounding desert area. If you just want to hang out and not drive anywhere for the evening that is possible due to the location.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You. It was a pleasure serving you.

"Overnight for an Event"

4
05/11/2017

I received a great rate for a weekend night at the BW Palm Springs. The room was a king sized bed and the room itself was very large with a separate bathroom and separate sink areas. It had a refer, microwave and safe and came equipped a coffee machine and hair dryer. The main room had a desk and separate large chair and flat screened TV. There was plenty of outlets for all of ones equipment. The staff was courteous and there was a morning meal free around the swimming pool.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for the nice review. We hope you can come back and see us soon

"Business stay"

5
03/11/2017

Great service, breakfast and comfort. Found in a good location where the area is quiet and accessible to service areas such as food, gas, etc. The motel is close to the Palms Springs Airport and access is very reasonable

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
We are so glad you enjoyed our hotel.

"Very nice and reasonable priced"

4
02/11/2017

Enjoyed a two nite stay here in early October. Nice sized room comfortable with all one's basic needs. Bathroom is a little small but manageable. Comfortable bed. Great area for continental breakfast which was okay but not great. So many great places in the area didn't really want to waste calories on most of what they had to be honest wasn't worth it, however like i said a nice place to relax in the morning. Friendly employees all around from front desk to food and cleaning crews. Thank you all.

"hotel failure"

2
02/11/2017

My room was large but a bit shabby. With a broken desk chair and very dated furniture. My window faced a the back wall of an building a few feet away. The hotel's location was very good. My problem was mostly with staff. My visit started poorly when I was asked to complete a pet policy form prior to check in. I explained I did not arrive with a pet. I am a person with a disability but I am fortunate to have the assistance of a trained and licensed (by the state of California) service animal. While the law is very clear that I should not be excluded from areas of the facility generally open to guests, the pet policy put some areas off limits. What made matters much worse was the way this has been handled by staff. When I tried to explain why it was not appropriate for me to be required to agree in writing to these limitations, I was told "If you don't want to sign the policy then we can cancel your reservation right now." Finding a hotel room for 5 nights in Palm Springs at the last minute may not have been possible and it would surely have cost much more than what I had prepaid through priceline. I was further told if I continued to ask questions about the policy, their phrase was "pick it apart" then they would cancel my reservation. So I shut up and signed the policy. As I checked out I copied some information regarding the ADA and service animals for staff to review. I noted in writing on the document my resentment regarding the violation of my rights. I received a voicemail from the Manager who essentially doubled down supporting the use of the policy indicating authorities in California and BW legal staff had revied it and found it appropriate. It is very unlikely that anyone with an understanding of reasonable accommodation for people with disabilities as mandated by the ADA would approved this policy to be used with guests travelling with service animals. The manager also admonished me for not contacting him earlier in my stay. Since I had been threatened by staff to say no more about the policy I waited until my last day to raise the issue again.

"Not happy this time!"

2
25/10/2017

We have stayed in this hotel many times over the years. It's in a fantastic location and the rooms are nice and clean, bed is comfy and they have a free breakfast (which is great if you like junk food, not healthy at all, the fruit was pretty bad, eggs runny). The phone system was broken. The message lite was on with no message, (no biggie), but the phone rang 4 times in the middle of the nite with no one there. Upon talking to other guests, apparently it's been a problem! The biggest issue I had was at the pool. There were 4 or 5 belligerent ladies who were drinking and drinking and being rude and lewd! I asked them to watch their language, as there were many children in the pool. I was called the B word and then one of the gals took her breast out and shook it at me! (Not pretty). I complained, along with several other guests, but the clerk did nothing, said they were allowed to drink as long as it wasn't glass and if I had an issue, I should call the police! NOT a good answer! Also, the umbrellas were ripped to shreds! Should have been taken away or fixed. I'm super unhappy with the way I was treated, I do business where I am valued, and this obviously is not a business that does. Lots of choices for hotels in the desert!

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry about the Phone system. we as waiting for the Phone company to come in and fix it for us and has been fixed. As far as the women at the pool we did try to monitor Them, the front desk did stay down there for about 10 minutes and kept going down to check. Again I am sorry.

"Older but Clean and Good Value"

4
24/10/2017

This hotel is a little older but I though it was great for our purpose. It was central to many of the things we wanted to do and even walking distance to some. Overall the employees are very accommodating. I thought the price we paid was very reasonable for three beds and it included breakfast.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for the kind words. We really hope you can come back and visit.

"We are in love with this place!! "

5
23/10/2017

We were here twice this past month. We just love the staff, service, location, and overall environment of this place. If you're looking for a peace and quiet mini vacation, Best Western Inn at Palm Springs is your best bet. The pool is great, the views are breath- taking. We love the fact that it is about a mile from the main downtown area. Lyft/Uber is easily accessible from the main lobby. Free breakfast is always a plus! And this place is very affordable! We will be back again very soon!

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you and can't wait to see you back Here

"Very good value"

4
23/10/2017

This is not one of the fancier Best Western's I have been to, but it is a great value for the location close to downtown, and the staff are incredibly friendly and welcoming. Breakfast outside by the pool is a nice touch.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you and come back and see us

"Top notch service"

5
23/10/2017

Stayed two nights and was very pleased with the accommodation and breakfast. The staff were very pleasant. Adam at the front desk called us shortly after check in to make sure that we were happy with our room and that everything was in working order. On check out, we received bottled water for our drive. Would stay here again. Close to downtown PS and other shopping areas.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you and hope to see you soon.

"Disappointed "

2
15/10/2017

Great photos on their web site, not so great when you get there. Room was suppose to be non smoking but had the smell of a room that use to allow smoking. The air conditioner rattled. The tv noise from neighboring rooms was annoying. The bed was comfy and the view of the mountain nice but not a place we will be coming back to.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry we didn't meet your expectations. We have failed yo and I am sorry.

"Road trip"

5
13/10/2017

We stopped here for 1 night and loved it. Check in was effortless and staff friendly. Pool was lovely and stayed around the pool area for a few hours. Rooms were clean even though looked abit dated but everything was in excellent working order and bed very comfy. Excellent location. Would defiantly stay there again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
We are glad you enjoyed your stay and look forward to your next visit.

"Good Place to stay"

4
11/10/2017

Property seemed a little older, but kept up nicely. Room was average size, but they managed to fit in all the amenities you might want (microwave, mini fridge, coffee maker, hair dryer, ironing board / iron, large work desk). One of the best free breakfasts we've seen. Served by the pool with nice view. Waffles made to order with a slew of toppings, eggs, sausage, breads, fresh fruit, yogurt, hard boiled eggs, juices, coffee etc... Real plates and silverware instead of plastic. Good location and minutes from anywhere you might go.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
We sure enjoyed you staying with us and looking forward to your next visit

"Wonderful facility"

5
10/10/2017

The front office staff here was amazing. Provided directions to various attractions - recommended other attractions - great central location. The continental breakfast was hot and had variety every day. The room was cleaned daily and they did a wonderful job. I would recommend this hotel to others visiting the Palm Springs area.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for doing a review and I am so glad that we could help with your stay.

"Average hotel"

3
06/10/2017

Located close to downtown Palm Springs, this hotel is clean, but has an old, outdated décor. The parking is sparse and currently they undergoing repair (construction) for an elevator which meant I had to walk up 3 flights of stairs to my room, which wasn't terrible, but an inconvenience.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry for the elevator being off line. We are waiting for parts to arrive. I know it was a rough time going up and down the stairs.

"Not recommended!"

1
04/10/2017

We stayed here for one night on a fly-drive package and it was the worst hotel on our trip and one of the worst that I've ever stayed in. I'm normally happy with BW, they provide good value and comfortable stays so I have no idea how this one gets into their portfolio. It's so old and dirty, I'm not sure even an upgrade will save it. There was dirt and stains all over the furniture, flies coming in around the windows and making home on the beds. Everything felt dirty. It's also not very convenient for the main town area. If you need to dine you'll have to drive into town to get a good choice. If it was $20 a night you might just put up with it. Do yourself a favour and find a PS hotel with better reviews. Horrible!

desratlindaS, Manager at Best Western Inn at Palm Springs, responded to this review
I can understand about the Box Elder bugs during your stay. This was the wurst infestation Palm Springs has ever had in over 30 years. All the hotels and restaurants along the West side of the city had the same problem no matter how many times we sprayed and now they have moved to 29 Palms. Again I am sorry

"Dissappointing"

1
04/10/2017

We booked the Best Western to break our trip from the Canyons to LA. We booked a family room and were promised their best room. The room was spacious, but the air conditioning did not function in one of the bedrooms. After done attempts to fix it, we got an extra room splitting the family again. In the bedroom of family room with airconditioning, there were no decent curtains, so we woke up at 6am. The pool was small and not very clean.

desratlindaS, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry that you experienced the issue with the A/C and the curtains. I will look into both these issue. I do see that you was never charged for the other room so there was no extra charge to you.

"Doctor appointment"

4
03/10/2017

I'm a Dan of Best Western chain... Great prices, great service and super rewards program. I fly here to see a doctor. Took fee extra days for a short break. Been here before had top notch Best Western service. This time they fell short not offering me my extra points or gift bag(points please :))... Anyhow no big deal. The breakfast help was pretty unfriendly again no big deal but for a true BW experience this lacked some. The location is so so compared to the other one in downtown the breakfast is minimal compared to that one as well. I chose this location because service last time was on point. Either way I'd stay here again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry you did not receive a gift bag. At this Best Western we believe you don't have to choose we give both points and a gift bag. But sorry we failed and didn't give you the gift bag.

"Excellent Hotel in Palm Springs"

5
30/09/2017

The Best Western in Palm Springs was excellent. The room was clean and neat. Everything was where it should be. The internet, tv, iron, shower, toilet, refrigerator all worked perfectly. The cleaning staff was great and kept the room looking good. The lobby staff was very friendly and helpful. They gave me a map of the hotel and circled where everything was so I could get around on my own. They allowed me to check out an hour later at no extra charge. They give you complimentary water, cookies, and breakfast. I would definitely stay there again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You so Much

"Great hotel stay"

5
29/09/2017

The staff is great and the rooms are clean and well maintained. The beds are comfortable and the morning breakfast has alot of choices. One of the best things about this hotel is the pool is open all night.The hotel is close to the buzz bus which goes into town every 15 min so you don't have to drive once you park at the hotel!

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
We look forward to your next visit and thank you

"Spacious room with great pool and whirlpool"

5
25/09/2017

Room was spacious and clean. Front desk staff were extremely friendly and helpful!! Great breakfast with lots to choose from. Choice of waffles, scrambled eggs, sausages, cereals, breads, pastries, fruit, yogurt and juices. Best part of hotel is the hot tub. Very hot with great jets to relax your tired body after hiking the Joshua Tree National Park.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for staying with us. I am so glad you enjoyed your trip.

"Lovely hotel, with lovely friendly staff."

5
16/09/2017

Booked in here for 1 night on our road trip. Checked in early, with no problems,exceptionally lovely friendly staff, gave us some cookies while we checked in, the rooms were lovely clean with comfy beds, the air con was nice and cool, in the room, which was great, as it was 109 degrees outside. The pool was lovely, great to cool us down on the exceptionally hot day. Great nights sleep, lovely breakfast with lots to choose from, in a lovely location beside the pool. Would definitely stay here again if we were ever in that area....

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you so much for your kind words. We are looking forward to your next stay

"Business"

4
12/09/2017

This wasn't the usual BW experience that i have had at other locations and even here. I am still pleased but wasn't offered my elite points or gift bag which i always go for the points. the location is good not as good as the other BW right down town however i do prefer the price here. I will stay here again.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You and sorry about the gift bag. We are one of the few that give both a gift bag and the 500 points and we failed to give you your bag. Again sorry

"Best place in PS for the price"

5
28/08/2017

Excellent check in and service - free cookies !! Our room was clean - was provided with fridge, microwave, coffee machine and coffee. Free breakfast pool-side (or they have a private room if you desire, with big screen tv in it). Pool is open 24 hrs, huge plus. Quiet part of town - and guests were quiet as well. We even met a celebrity one morning at breakfast. We had a great time. I had my wife and 2 others with me. Comfortable - and most important, priced excellent and almost half the cost of most others in town. We will be back !!

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so glad you enjoyed your stay and we look forward to seeing you soon

"Terrible Stay and GM is a Liar!"

1
22/08/2017

I have stayed at several Best Western properties in the recent past, been very satisfied, and even gave the Best Western in Indio a 5-Star review on July 30. This place is on the OTHER end of the pendulum. When we arrived, were placed in a room with a non-working air conditioning system (they did move us to a room with one that worked). But at night when we returned from our night out, we wanted to use the pool and jacuzzi, there was a family with at least 15 people (and no less than 10 kids) that had overtaken the pool area with beer cans and bottles of alcohol everywhere. At 1:00am, mind you. When we asked the Desk Attendant to do something, he basically shrugged his shoulders and said there was nothing he could do. So we never got to swim or use the Jacuzzi. The next morning, we were rudely awakened before 7am by a helicopter flying no more than 300 feet overhead, spraying insecticide (!!!) on the guests outside eating breakfast (they serve breakfast outside, next to the pool. The flies love it). It was flying so low, that I was even able to take pictures of the helicopter and sent it to BW Corporate offices. When we asked the GM Todd, what was going on with this, he quickly told us it wasn't the hotel's fault. This Todd guy also lied to Best Western's Customer Care Dept., telling them I used specific derogatory terms about people that I did not use, and other falsehoods he attributed to me, just to make himself and his lousy hotel look good. Verdict: Do not waste your time or money by staying at this sub-par property!

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am going to try and explain to you again about your concerns as I have and also Best Western has. Both you are complaining about are not the hotels fault and don't warrant a discount . Again We can not ask other guest to leave the pool area so you can have it to yourself. Nor do we tell the guest that children can not be down there with there parents. We can not enforce a curfew that is up to the parents. We can't do anything about the helicopter flying over the hotel, as we do not own the the air space. The A/C unit was working it just wasn't set to a low enough setting and you did check in 2 hours early with no extra charge. You also told me and my Night Auditor and I quote You now how "Those" people are and when I ask you to clarify "Those People" you said "well you know". I hope that this will be the end of this.

"Worst Hotel"

1
09/08/2017

Worst hotel I have ever stayed in !! Needs a whole new make over. Snake on patio. Something wrong with water and A/C. No blackout blinds. I will never stay there again. . Best Western should be more involved in who they franchise too.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry you feel the hotel was not up to your standers. This is the second time I have addressed your concerns. I will try to explain again. Snakes are common in the desert. We do everything we can to address the issue. With you living in Phoenix I would think you would know that. As far as the make over I have never had a single complaint about the Suite. Most People like the decor of our hotel and we have been remolding the hotel. I can understand if our decor is not your tastes as everyone has a different taste when it comes to decorating. I personally checked the A/Cs in the unit and all three are running and are cooling the rooms to a 76 degree temperature. I will give you that there is no back out drapes in the bedrooms and had ordered some for the room but as they are costume I am still waiting on them. If you would like to look up why the water is cloudy you will see it is the pressure of the water and the cloudiness is air bubbles. Again I am sorry that you was not happy with your stay. Todd Arehart

"Room for improvement "

3
31/07/2017

There were millions of bugs in whole Palm Springs and our room was full of them as well as everywhere in the hotel. Not mistake of the hotel but they could have at least sweaped the floor. Especially in the breakfast area where we found it disgusting. The air condition is extremely loud and right next to one of the beds. So either you freeze or you sweat. The bed itself was comfortable and the breakfast was ok.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for your comments. We to are frustrated with these Boxelder bugs in Palm Springs. We do sweep 6 times a day and they continue to come back. Again I am sorry.

"Consistently Pleasant Place to Stay"

4
23/07/2017

Have now stayed at this BW Inn about 3-4 times. Always a pleasant experience. Staff friendly, rooms are well maintained and clean. Breakfast is set outdoors by pool in a very nice setting near open desert land -- in the city but it feels very quiet and private. I plan to return: It's very good value for the price.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You and we can't wait to have you stay with us again

"Good hotel for money! "

4
13/07/2017

We stayed 3 nights in Palm Springs here - all positive however please be aware the location is further away from the town centre(shopping/restaurants) so in summer you'll want to uber and not walk! Other than that the room was clean and very roomy! - we had heaps of room for our shopping and bags plus some! Bed was comfortable as well. The free breakfast was great good selection of items. Pool got a little warm due to the summer heat (42 degrees C outside) but was still nice in the evening! Would stay again :)

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Hope you come back soon and thank you

"It was an ok stay"

3
29/06/2017

So hard to book a room online and never seeing it. This was an ok stay, we have had worse. The room was pretty warm even with the A/C unit running on full. It was 120 degrees outside so I know it had a hard time keeping up. Not a large room and not great laundry area. The pool was a nice refresher (pool was pretty warm though). The breakfast was served 1 hour late and is served pool side, I would have liked to be inside with A/C, and it was a basic breakfast nothing fancy. Probably won't stay here again though.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for your comments.

"Still a great breakfast"

4
27/06/2017

We keep coming back to this motel.Close to old town and pleasantly quite. The breakfast is almost as good as Tonopah, (biscuits and gravy, from Betty) Slow moving "old" toilet. Spacious rooms, 2 queen. Our friend had a king, and it was still nice.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you. We look forward to seeing you.

"Great Place, Great Price,Great Time"

5
12/06/2017

A great location and great room was just perfect. Very quiet rooms and a staff that is overall fantastic and help you in every-way.And a breakfast and a view that really makes the stay with your while.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you

"Don't bother, no matter how low the price"

1
06/06/2017

Checked in to first rom which had no further nctionng a/c. It was cooler outside in the outdoor breezeway than the room at 100+. After 20 minutes, front desk guy comes up and says wait couple of hours to cool the room evenhpugh the act fan was stuck at n left w and no cooling. Finally changed the room. Securities Ned room had a broken safe, mini fridge that was not working and later I discover d after unpacking and swimming pool n the Pool to cool off, no working plumbing for shower or bath! By now I am so aggravated, the idea of re packing and moving us beyond thoughts, so go to dinner, come back and take a swim to clean up. Then no internet, wifi. Front desk blames it on my iPad and phone, even thought I was able to connect fine in all the other hotels on my trip, and the restaurant in Palm Springs at dinner. Next day I check out and after being asked how my stay was, !!, front desk manager steps in and says they will comp me. I explIned I didn't want a free night, just a decent stay in a Five Star resort town. RuiNed my stay- was thinking no of staying a second night but decided to move on farther this fiasco. The place us run down, in need of major renovation to everything that is old and decrepit. Clearly the owners don't care as evidenced by other reviews on this thread With equally sorry tales. Go elsewhere and save the grief. I spent a week on the road in five western states at other Best Western properties and they were all excellent. This place is appalling and should be Voide at all costs. The only. Redeeming quality was the pool- if you like to bathe in pool water, this is fine, but it's not the place to shampoo and use soap to clean up. After bike ride before dinner, it was my only choice!!

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am sorry and have looked into all these issues.

"Never Again!"

2
04/06/2017

This hotel has issues. In a period of a couple of hours, we moved to 3 different rooms. The first one had a broken toilet handle. The remote for the TV and phone didn't work in the second room. We decided to remain in the final one even though the AC was loud and obnoxious. We asked for a discount for our hassle and we received it (10%.) Thankfully, we were there for one night only. In good conscience, I can't recommend this place. It's in dire need of a remodel as it's old and run-down. The location isn't good either as it's 3 miles from downtown Palm Springs. It seems like a short distance but it's not especially on a hot day!

BestWesternHotels, Corporate at Best Western Inn at Palm Springs, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Horrible Stay at Bad Western Inn at Palm Springs"

2
02/06/2017

I recently stayed at this hotel which looked clean and nice from the outside. We had a small room with a broken toilet and no towels. We told the front desk and the guy came down to look at the toilet and moved us to the next room. This room, after going out for the evening was another headache upon trying to get settled. The TV didn't work at all, the phone didn't work, so again, we were moved to a third room. At this point we were so tired and irritated at the whole scenario, we unpacked for the night (again). The room was tolerable but the air conditioner was so loud and barely worked, not to mention the really soft beds, that we made it through the night. Not a good visit!

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry that we had these issues with your stay. It is not a normal thing for the hotel and I will look into it.

"Very Friendly staff - nice rooms"

4
31/05/2017

The staff at check-in and check-out were very friendly. They were very accomodating when we had a special request. Very comfortable bed. Room had a small refrigerator, microwave and small safe (if needed).

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Please come back and see us the next time you are in the desert.

"Best western at Palm Springs broken toilet and front door!"

3
30/05/2017

Broken toilet for 12 hrs had to per in bath tub Broken door could pull open for 10 minutes problem continued worried us cause it was a fire hazard, when told front desk they said sorry not let us discount u or offer free future night which encourages future visits!

"Road trip"

4
17/05/2017

Nice older hotel in hot Palm springs. Clean ,comfortable, well maintained. Breakfast served at the pool area with plenty of seating in the shade and around the pool. That was unique having breakfast outside with plenty of coffee and eggs and other goodies.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for taking the time to review the hotel with such nice words

"Excellent Value for the Money in Palm Springs"

4
08/05/2017

This was my second stay at this property. Besides being located conveniently in Palm Springs, the prices are reasonable compared to many other hotels/motels in the area. What impressed me most was the quality of the staff - friendliness and attentiveness. The room was also clean and comfortable with amenities like a coffee pot and refrigerator. The bed was very comfortable. The breakfast buffet was also well above average for a hotel in this price range. They also have a pool and spa. I will stay here again and recommend it to others.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
We are glad that you enjoyed your stay with us and thank you for coming back. I hope to see you on your next trip.

"Unhappy Stay"

2
04/05/2017

The breakfast area was all outside, including the food. Birds were walking & landing all around, including the tables the food was on. The TV system was terrible. The numbering of the channels overlapped, and was very hard to understand. My wife was ill at check out time. I asked for a late check out. The manager only offered 1 hour, and each additional hour at a $15.fee.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for your response. This is the second time I have responded to you on these issues. I will try to explain again. Yes our breakfast is outside and 99% of our guest like it being outside with the view of the mountains. We also have an indoor seating room as well. Where you can take your breakfast and sit inside. The TV are a Time Warner hook up and all digital stations for hotels. It is a bran new system and the channels numbers are what Time Warner gave to us as it is what they do in every hotel. The $15.00 fee is a common practices in all hotels and As we was full the night you stayed and the night that you left we need to have the room for the guest checking in to the hotel. As your wife was sick I made an exception for you to stay past the 11am check out and gave you an extra hour with no charge but you wanted more. That is when the $15.00 charge took affect and you decided that you did not want to pay extra for your stay and left at 12 noon. I hope you can understand this explanation and thank you for staying with us.

"Nice Place to Stay."

4
29/04/2017

Your typical BW, inviting, clean, friendly staff and comfortable. The King room we had was well decorated, but not a lot of room to move around. A lot of updates and renos but you can still tell that its an older building. I'm not knocking it, it is very quiet at night.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for understanding the Age of the building is the issue And thank you for seeing through it.

"Reasonable price, older facility, friendly staff."

4
29/04/2017

We stayed in town for a wedding and several family members stayed here. It is an older facility but has been maintained and contains many updates. We found the rooms a little smaller than a more modern building, but very adequate. The prices were very reasonable for the area. The morning breakfast is served in the very nice pool area and was well done. Wifi worked well. Everything was clean and all interactions with the staff were very pleasant. Staff was even friendly after a heavy windstorm filled the pool with palm fronds, which they had cleaned out in a short time. I would not hesitate to recommend this hotel to friends and family staying in the area. Just keep in mind it is an older hotel. It does have an elevator to the 2nd and 3rd floor.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Suck kind words thank you.

"Just OK"

3
27/04/2017

Room was comfortable but some things were cheaply done and not to standards I have come to expect from Best Western. I probably wouldn't book at this location again. Staff was excellent but room was disappointing. I booked a room with two queen beds.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your review as we are a older hotel we are trying improve all of our rooms on a day to day base and not inter-up our guest's stays.

"Friendly staff, good accommodations"

5
25/04/2017

I was pleased with our choice. Unfortunately, my husband became ill on our first day of travel and climbed into bed as soon as we got there. Not wanting to drive someplace for dinner I asked the desk staff for a recommendation I could walk to. There were many to choose from, but she recommended Sherman's Deli and Bakery if I might want some Chicken Soup for my husband. Great recommendation. The room and bathroom were very clean, nicely decorated and updated. I liked the shampoo, body wash, conditioner dispenser, just not where it was located. Because it was so low it was really hard to dispense the products. I do have to say the room (two double beds) was very small and made it feel a bit cramped. Being we were two people, and a one night stay if was fine. I would think if you had kids or more than two people with luggage it would definitely be uncomfortable. I also really liked the fact that it had two phone ports on the nightstand between the beds. Made it so convenient and you didn't have to search for plugs. The free breakfast bar was very good, I liked the freshly made omelettes. Perhaps drop the need of the "breakfast card" though. After going back to the room because I forgot it, I wasn't even asked for it. I would definitely recommend, but check room size. The on-line picture pretty much shows it being small.

Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank you for taking the time to write a review

"Use as last resort only!"

2
24/04/2017

While I was virtually forced to stay here recently due to lack of reasonably priced availability of other accommodations because of Coachella, this hotel represented extremely poor value with marginal cleanliness and run-down condition for a rate of over $250 US/nt.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
I am sorry you didn't enjoy your stay

"Good location, service, rooms and staff was very helpful. Check out was also very easy."

4
22/04/2017

Have stayed here before, and have always had a very good experience. Comfortable beds, decent breakfast, and the price was very good and well worth the price, will stay here again. I have tried other locations during my travels, however, it seem Best Western has the best deals than most other hotels.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You and hope to see you back soon

"Trip to the Desert"

5
15/04/2017

What a nice location!!! Check in was easy. The staff was very nice and cheerful. Made me feel welcome and happy with my choice Our room was doors down from the pool/breakfast room/breakfast area. We were able to park very close to our room. The room, while I've read some comments that it is small, was perfect. The room area was set up quite efficiently. The bathroom had an alcove where the refrigerator/coffee station were located. I liked that. The pool is open 24/7. Some guests complained that there were people who were out late too loud. Sorry to hear that. So, a heads up; if you are out late to swim, people CAN hear you. There are two breakfast areas. At least while we were there, both were open. One is stationed indoors with a t.v. and counters with coffee and tables to eat. The other location is outdoors by the pool What a nice area! Very nice to enjoy breakfast outside. Everything was delicious. Important to know: at the window where there is a tip jar, you can order waffles. If you can order anything else, I don't know. I would recommend this location to anyone and do intend to go back.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are so happy you enjoyed your stay and we hope we get to see you soon.

"hotel stuff very helpful"

4
14/04/2017

upstairs room was close to breakfast area, you could sit either outside or in a separate room, good breakfast with waffles, eggs, sausage etc. very good oranges offered daily, all in all very good breakfast. Also good location.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for staying with us and suck kind words

"Boutique hotel"

4
05/04/2017

This seems like a boutique hotel because it is small, in a great location against the mountain not far from downtown Palm Springs. We enjoyed breakfast by the pool every morning - a real treat for us! The rooms are small but we were hardly in them and the beds were great!

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for your stay and comments

"Expensive tiny room."

3
04/04/2017

We paid $167. including taxes for a very TINY, OLDER, pet friendly room. This was suppose to include senior / AAA rate. Very very basic. No frills here, no onsite restaurant nor bar. Basic breakfast served outside in pool area. Room and property was pretty clean though and the location was pretty quiet. On our return trip we just stayed at a motel 6 which was way less than half the price and about the equivalent.

Todd A, Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Sorry we didn't meet your expectation. If you would like to call me so we can discuss your issues. I would be glad to talk to you.

"Good base for a couple of days."

4
31/03/2017

We stayed here for two days during a tour of the area. The hotel room was very clean and a good size - nothing fancy, but represents good value for money and staff really helpful. Nice location, a bit far out of town to walk, but restaurants within walking distance were good. Breakfast by the pool was really nice - plenty of choice and well organised. Plenty of parking close to rooms. It was also useful to have a visitor laundry facility.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to put a review on Trip Advisor. I hope you had a great Tour.

"Okay for the price"

3
28/03/2017

Our room was pretty run down, the bathroom especially, and the layout is weird in that you have to go through the "closet" area to get to the shower and toilet, with the sink across from the closet space. So that meant me and my friend were constantly jockeying for position and trying to get stuff done but there just wasn't room. But the staff was very friendly and nice, and the breakfast was nice and didn't have the usually super short hours places with free breakfast offer (it's my vacation, I don't want to get up at 7 to have breakfast), the housekeeping did a good job considering. Orange trees in the parking lot even had oranges on them! I liked it being up against the hills, so that when you went out to swim, you were looking at scenery instead of just cars, and there were a lot of birds flying about. I also really appreciated that the windows open a little bit--air conditioning was a bit much for the time of year, except our last day, but keeping the window open made it just right. It's within walking distance of a really cool little cactus botanical garden/preservation place, and I highly recommend strolling over there. There aren't a ton of restaurants or coffee shops within walking distance, but if you have a car you're fairly close to a couple great old fashioned diner type places, and of course there's always the main drag of Palm Canyon. If you're looking for cheap accommodations, though, this isn't bad, just…a little rundown and has that funny layout problem a lot of older motels have.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank Yo for your time feeling out a review.

"Perfect for what we were looking for."

4
27/03/2017

We've stayed here before and will again. The hotel is not fancy, but it's clean and the staff is very friendly. The pool is open 24 hours which we love. Breakfast is average, but the setting by the pool makes it really nice. The staff told us about the free trolly that took us back and forth to the downtown area, and it typically took about 15-20 minutes to get back and forth. Totally free, just tipped the driver. Overall, it's perfect for what we need.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you and we hope you come back soon

"door to room hard to open. shower was unusable for someone with limited strengh. valve for shower hard to open and hot a"

1
28/11/2016

And cold water opposite. Very small quarters. Room needs alot of attention! Door was very difficult to open. Heater was right next to one of the beds. Motel was hard to find. The BW sign is hidden from the road.

"Quick Getaway"

5
27/11/2016

Pleasantly surprised by this return visit. Hotel sita near a dead end right by the mountain and it is quiet and peaceful. Breakfast was a plus with a casual by the pool brunch. Wall Street Journal and free cold water at check out made us very happy. IN room fridge was also very nice!

"Nice place to stay"

4
27/11/2016

Out of the bustle of downtown but easy to get to the night life. Very friendly staff and breakfast was small but good and you could eat by the pool with a fireplace (it rained the night before) or a breakfast room

"Excellent place to stay"

5
22/11/2016

Myself and my friend visited for two nights The location was pretty good We hopped in uber for $5 which took us into the town Rooms were excellent super clean Beds were ok. Bed pillows were uncomfortable sadly Rooms were well stocked Breakfast was adequate Pool area is nice but would have preferred a heated pool Great place to stay Good value

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for your response. I am glad you enjoyed your stay. We do have a heater pool it is at 85 F and the spa is at 103 F.

"Cheap - standard matching price..."

3
11/11/2016

This is not a suitable hotel if you are a business traveller, and adequate rest is essential. The aircondition sounded like an old diesel generator when starting. There is no restaurant or room service.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you We are looking forward to you next stay

"Excellent choice of hotel"

5
10/11/2016

This hotel is a little beyond the main street in Palm Springs but although there are a range of restaurants within a close walking distance of the hotel, there is also a free bus service 4 nights a week, every 15 mins. For the other days the regular bus service operates an excellent service too. The hotel is well managed, with very spacious rooms. They were serviced very well on a daily basis. All staff were came across were extremely friendly and helpful. Facilities are excellent with a fridge and microwave and coffee maker in our room. There is also a laundry which touring travellers would find useful. The pool area was lovely with plenty of good quality beds and the area where the good complementary breakfast was served.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You so much for staying with us and the kind words. We hope you come back soon

"Great for a couple of days"

3
08/11/2016

We spent two nights here in a room with two double beds, TV, air conditioning, TV and a large bathroom. The room was comfortable and fine for a couple of nights. The bathroom was spacious and disabled user friendly. The pool was nice with plenty of sun loungers. The location was okay but not very close to town but there is a nice Mexican across the road which sells reasonably priced cocktails. The breakfast at the hotel was really nice. It was outside by the pool and consisted of cereal, toast, bagels, waffles, muffins, eggs, sausage, yoghurts etc. The wifi was down during our stay so it only worked in reception which was okay, we managed as it was only for a couple of days. The hotel was nice for anyone looking to stop off in Palm Springs for a day or two.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You and I am sorry our WiFi was not working during your stay but it is up and running for your next visit

"This place deserves an A+ and I'm picky"

5
07/11/2016

I literally travel the world and I must say this is home away from home. I am very picky about cleanliness and this place met my needs in every way. Most hotels that have breakfast usually give you a hard bagel and send you on your way, but this Hotel had eggs, sausage and cereal and waffles to order and all done in an awesome pool side area that's so inviting. I will be back for sure and I would imagine all the people I met at breakfast will too.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Your words are very kind and we think of you as part of our Family.

"Palm Springs Overnight"

4
04/11/2016

For travellers wanting a quick overnight trip to Palm Springs from nearby Los Angeles, this hotel is a good choice. It's not too far from downtown Palm Springs and it's a short 10 minute drive to San Rafael street where visitors to the Aerial Tramway take a turn towards the mountains on the road to the Aerial Tramway station. Our hotel room was very clean and the hotel staff especially Todd, the front desk manager was very helpful, courteous and friendly. The buffet breakfast was the typical American breakfast, nothing fancy but still very good for us southeast asians.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Please come back the next time you want to get away and thank you

"Good Value"

5
30/10/2016

Stayed here as a low-cost alternative to hotels near the convention center. Everything was clean and worked. Staff extremely helpful, breakfast by the pool excellent. Room layouts a little weird but a terrific option for area.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you Jon

"Good but not impressive"

3
26/10/2016

We had a ground floor room with 2 queen beds, which were fine. The bathroom was clean, and we had more than enough towels. I enjoyed using the little one-cup coffee maker. Breakfast outside around the pool was good but not exceptional. It was nice sitting out there while we ate and also reading a free copy of The Wall Street Journal. The room had a bad odor from a combination of deodorizer spray and perhaps older furnishings. Since the windows didn't open, we couldn't get any fresh air. The AC was noisy but worked well. The parking lot could have been better lighted at night. Next time I'll look for a motel without the smell.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for your help in making our hotel better

"Excellent Hotel Experience"

5
26/10/2016

This is the 4th time we've stayed at this hotel in the last 3 years and we've always had an excellent experience. The staff is professional, prices are reasonable, rooms are comfortable, and breakfast is very good. The employee at the front desk even found my wallet when I accidentally left it in the office and personally returned it to me. We will stay here again next time we are in Palm Springs.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Hope to see you soon

"Quiet and Convenient"

3
26/10/2016

Quiet and very close location to everything. Nice Continental breakfast. Had trouble with hot water when taking shower LAST DAY ONLY. Would not get warm but the faucet did. Felt guilty letting the water run trying to get the shower warm. Many gallons of water wasted in a desert/drought area.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for staying with us and hope to see you soon

"Location, Location, Location"

4
25/10/2016

Resort style hotel with super friendly and helpful staff. Older buildings, but has been kept up to date. Quiet and comfortable room. Breakfast of hot and cold selections was served around the pool. A very nice place to stay. Located near the airport.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you so much and we hope to see you real soon.

"Could be better"

3
24/10/2016

The hotel is in a convenient location and the breakfast/pool area has a great view near the mountains. The staff was friendly and the place was clean. However, the hotel is showing its age. We've stayed here several times in the past but even though the price is good, we will be considering another hotel next year.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for your comments.

"Best Western Palm Springs"

5
19/10/2016

I thought everything was excellent. Great staff and GM. breakfast was free and very good. Room was clean and well maintained. Lots of outlets for charging electronics. I only wish the grapefruit on the tree was ripe enough to eat.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for you comments. We are so happy you enjoyed your stay and look forward to seeing you next time.

"Nice Stay"

4
18/10/2016

The property is nice, although dated. We were not offered Express Checkout. Breakfast was OK, but not anything to brag about. Hotel is at the far end of Palm Canyon Drive. Pool area very relaxing. Staff is very courteous and helpful.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for staying with us and hope we get to see you again real soon.

"Excellent value"

5
18/10/2016

This is a hotel on the outskirts of Palm Springs and it represents really good value. For the 2016 Desert Trip concerts we booked three nights here, and it was only about 25 minutes away from Indio. The hotel is comfortable and a good place to rest. Very nice staff. Highly recommended.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you and I hope you enjoyed the Desert Trip.

"handy location..."

4
14/10/2016

The location was very handy for us; easy in and out. This is an older Best Western Hotel. We stayed during the off-season so we did not experience noise or other inconveniences. Our room was clean and neat. And, we did enjoy the pool and eating breakfast outside!

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You and hope we see you soon

"Good hotel for a short stay"

3
12/10/2016

We had booked an AirBnB for our Desert Trip adventure which was cancelled at short notice. We found Beat Western Palm Springs to be a good option under the circumstances. It's a bit far from Indio, around 40 min coach trip. Our room was clean but smelt musty upon first entry. It was freshened once the window was opened. The staff were very friendly, cleaners included. The pool area is a really relaxing place for breakfast and pool is very clean. They have lifters in pool and spa for disabled guests. Very accessible hotel all round. The air con in our room was mounted on the floor and blows straight on the bed making it a bit cool on your back and little hard to find a good temp to be comfortable sleeping so we turned it off at night. Lift is a bit scary and slow but we managed ok. Lift could do with a renovation. Guest laundry is welcomed along with drink and ice machine as well. Would def go back if I had a need to visit Palm Springs again.

Todd A, Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for your comment and we are looking forward to seeing you on your next visit.

"An older PS motel"

3
11/10/2016

This is an older Palm Springs motel that has been partially updated as the years have passed. In reality, the updates have been only partially successful. Our room layout was unusual to say the least. Generally clean room, the beds were OK, satisfactory linens, noisy AC. The management says in comments to other reviews that they are trying to retain that "retro" look and feel, but accomplish only retaining a very old facility. Terrible paint colors. In Europe, this would be considered acceptable. Here it is sadly dated. We would seek other accommodations next time.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
I am sorry that we did not meet you expectations. We are always working to update and improve the hotel for our guest.

"Best Western Palm Springs."

4
06/10/2016

Nice hotel. Included free full breakfast. Nice rooms. Good price. Friendly and informative staff. It's the best value I found for a clean, comfortable, attractive room complete with a full breakfast. It's the place I'll stay when I'm in Palm Springs.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for the comment. We look forward to seeing you soon.

"I've had better, I've had worse"

3
05/10/2016

The nice thing about this hotel, they let me check in early, the not so nice thing is the free wifi didn't work. When I spoke to the desk clerk I was kinda annoyed, when I asked for some kinda credit for the non working wifi he said well it's free and your not paying for it. I said yes I was paying for it, it's not like I'm at Starbucks where the wifi is indeed free. The hotel overall was nice, hot shower and ice cold AC. The pool and spa were nice and inviting. They offered a complimentary hot breakfast in the morning by poolside. The only gave one set of towels, for a room with two occupants. The decor could have used a tad bit of sprucing up (wallpaper bubbling). The room had a refrigerator and microwave. The checkout was quick and flawless.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
I am sorry for the WiFi We as waiting for a part and is now up and running. Although that didn't help your stay.

"Lower end B.W."

3
04/10/2016

I am a Diamond member with B.W. and have stayed in many different properties. This one is on their lower end. While the room was clean and adequate size, they were having problems with their internet service and the further away you got from the office the worse the service until, in my room, I was never able to connect. The breakfast is nice on the pool deck.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
I am sorry about the WiFi as we was waiting for a part to come in.

"Sad"

4
22/09/2016

I travel for business and stay at many hotels which include the Best Western chain. This was by far one of the poorest kept hotels. The rooms are majorly dated and the wall paper was coming off the walls. The rest of the room was in the same poor condition. Just glad I had only booked one night. The breakfast was sad. If you have a choice select another hotel in the area.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are sorry Our hotel did not meet your expectations. We are constantly updating our hotel and are trying to keep that retro feel that Palm Springs is know for. Again we are sorry you was displeased

"Not good!!"

1
20/09/2016

The room is falling apart, is very small for handicap! It is very shabby and outdated. Has a tub, I can't get into. The only good thing about the room is the TV. The wifi sucks if you can even get it to work. Noises are heard everywhere! Upstairs, every time they walk the ceiling creaks! The bed is positioned right next to the front door so I hear everything outside! There are hardly any plugs in the rooms! The air conditioner sounds like it is going to blast off into outer space!! Ugh!!!! I want to go back home!!!

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
I am sorry that we didn't meet your standers. I will look into your complaints

"Accessible to many things"

4
16/09/2016

Located near things I like to visit. Stores, strip, theater, great eateries, casinos activities and just for pleasant walks. Just pick the venue of clubs for night life and enjoy yourself. The price was right for a three day getaway that was must needed.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You and we hope you come back soon

"spring break"

4
14/09/2016

This motel is quaint and in an excellent location near downtown. Restaurants are everywhere and all serve fantastic food, especially the fish market across the road. The rooms are cozy and comfortable. The breakfast was great as well, with made to order omelettes.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Hi I think you are talking about Las Brisas down town but I am glad you enjoyed your stay.

"This is a great place to stay away from the strip."

3
14/09/2016

The Best Western lives south of the downtown strip. You can take a long walk to, or use the trolley to get downtown, if it is not too hot. Overall, for the area, it is a nice hotel. Pros 24 hour pool - the pool is always open. I think they get away with this because they are so far away from the crowds that you aren't going to see any non guests jumping in. You can have a pool and a jacuzzi all to yourself at 3am. Free Breakfast - Not the greatest but they have hot stuff, the eggs are kind of gross and spongy though, THe pastries were just OK. Staff - very friendly, very nice. ALways responsive. WIfi - is fast usually but it went down a few times on my stay and became unusable sometimes. Fridge and Microwave in the room - Stop by Raph's and stock up on burritos. Cons THe hotel is older and a little run down. In some cases it can distract from the stay. The ceiling in my bathroom had noticeably uneven paint for instance no big deal but the shower had to be pulled and twisted to turn on. Not a huge deal, I called the front office because I thought it was broken and I was instructed on how to turn it on. ___________________________________ The single bed rooms vary a bit. My first room was up against the back of the travelodge on the top floor. I was larger than the other rooms but still I was not happy with this. I imagine since it was the middle of the week, I was easily transferred. My new room was much smaller, it was model featured on the BW site 360 view. Smaller room but the view out the window was was nicer, I could see the rocky martian looking hills and palm trees of this beautiful city. If you want a clean pleasant place to stay you could do a lot worse.

"best western = palm springs"

4
10/09/2016

a great hotel with an affordable price tag. easy access, convenient, quiet and friendly. if you like to hike its right near Tahquetz and the Tram to the top. down town Palm springs is minutes away with shops and good food

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for your comment and we hope to see you real soon.

"Great staff"

4
08/09/2016

We stayed at this hotel for one night during out self drive holiday of California, the staff on the reception were very friendly, checking us in very efficiently, the room seemed quite dated, however, it had all the amenities, coffee machine, iron and board, TV and microwave and fridge. The pool area was great, keep a look out for the quirky mobile mast, see if you can spot it? Breakfast was included and was served outdoors on the patio by the pool, fantastic. Great nights sleep in really comfortable beds.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for staying with us. We are so glad you enjoyed your stay. We hope to see you again soon.

"Award Winning Stay"

5
05/09/2016

From the beginning to the end I was treated like an award winning client, every staff member gave me an Award winning Smile and always willing to accommodate me . Check in was effortless and they helped me with my luggage to my room and provided me with extra pillows without any wait. The Staff is A-1..

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you so much. I will let the staff know.

"Good hotel but poor wifi "

4
30/08/2016

A good hotel at a very convenient location at the southerly end of the downtown strip. A good free breakfast was appreciated, served in the pool area. Our room was spacious and clean. Only criticism is that the wifi at the pool end of the hotel was very poor and frequently dropped.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for you review. We looking forward to see you at your next visit.

"Better than average and a good competitive Value"

4
27/08/2016

The room interior has been remodeled to present an up to date, quality look, with granite counter tops and nice colors. The room was spacious, the bathroom small but efficient. The TV was large and offered good volume, unlike some facilities that limit the sound and make it difficult to hear. The bed was not great, and had a rigid wire around the edge that was actually uncomfortable when you sat on the edge of the bed. The in-room coffee supplies were so-so and could be improved. The negatives were the smell of the room upon entry. It had that kind of musty, mildewy odor. We were tempted to ask for another room, but chose not to. And, the room air conditioner was loud throughout the night, even though we used earplugs. If you are a light sleeper, you will not sleep well with this noise.

Todd A, Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for your comments and sorry for our mishaps. I well look into all the comments.

"Just fine for a road trip"

3
17/08/2016

A one night stay as part of a road trip. Hotel clean and spacious. Rooms a little dated in style but very clean. Staff very pleasant. Pool is a giant hot tub, but to be expected in 35degrees plus. Good location for bars and restaurants. Good value.

Todd A, Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for staying with us and we hope to see you back

"Better and cleaner in 2011"

4
15/08/2016

Front desk staff was very friendly. Cleanliness in the room was ok but could be better e.g. around the faucet and on carpet. Cigarette butts in front of the rooms; spilled cereal and milk in front of room and on stairway. In-room aircondition was really loud. Without it it was too hot. Breakfast at the pool was really nice. And one really positive thing - they use real spoons, knifes, forks, plates. ALL other places we stayed at have everything out of plastic or wrapped in plastic. At all other places we have seen garbage cans in breakfast rooms fill up with the speed of light. It was really hot in Palm Springs, so we took the Palm Springs Aerial Tramway up into the mountains and went on a 7 hour hike which was awesome. Great temperatures, great views, great nature. Breakfast or Lunch at nearby Elmer's is a must. Also Dinner at Las Casuelas where they have live Music.

Todd A, Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for your review. I am sorry that we missed on some of your stay. If I can do anything for your next visit please let me Know

"Not good"

1
13/08/2016

We got the 2 story hotel and it was hot air did not work correctly and the sun comes into the room right away no block out curtains it needs more air takes forever to come on and doesn't get that cold I didn't care for this hotel some staff were nice.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Hello Thank you for staying with us. i am sorry that your air conditioner could not keep up with the 110+ degree weather. We will look into that unit. It is important that you know that all room A/C will only go down about 30 degrees from temp. out side. We do have block out curtains in each room but may need to be adjusted. Most important I am sorry for not have not given you the standard of stay we expect from our hotel.

"Great value"

4
12/08/2016

We stayed here as part of a Californian random two-week tour after a stay at the swish SLS hotel in Beverly Hills, so we weren't expecting much for the basement price. However, the inn/motel was excellent. Great service when we called while on the road and a completely acceptable room. The 24-hour pool and hot tub was a bonus (especially when compared to 6pm closure of SLS pool). I would recommend this inn/hotel on many levels, but at around $80 for a family of three, this was an utter bargain.

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank You for your response and we hope to see you real soon. If I can help in any way please let me know.

"Good value, fairly good experience all around"

4
10/08/2016

I have stayed at this location several times now for work, and I have had pretty good experiences in general. I found that the first floor rooms are hardwood floors as a rule and the second floor rooms are carpeted. Breakfast is very good for the price of the hotel overall. As mentioned below, there is fruit, pastries, cereal, and eggs and sausage. They also have freshly made waffles that you can order at the window and they will bring out to you. (I say order, but they are basic waffles, not customized.) Also, if you are not interested in sitting in the outdoor, though shaded, pool area for breakfast, there is a room with A/C and a tv not far away, with some breakfast items in there too. The pool is great; comfortable temp and clean, and it's nice that it's 24 hours. Palm Springs weather (especially in the summer) means that it might be best to swim early in the morning. The pool is set a little ways away from the building, so no one will be bothered by splashing or people in the pool. The hotel is in a not-as-nice neighborhood, but it doesn't ever feel sketchy or unsafe. It's just away from the main downtown area. It is an older building, but it's been kept up pretty nicely as a whole. I love that I have the individual A/C, fridge, and microwave in the room. The beds are comfortable. The hotel staff can be hit or miss in terms of how friendly they are, but they were accomodating and helpful to me when I had an issue with the A/C in my room. The manager, Todd, is great. Don't forget to become a Best Western rewards member online and get better rates on rooms. I was also able to take advantage of a promotion to stay twice and get a $50 gift card!

Todd A, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you so much for your review. I am really looking forward to your next stay.

"best western palm springs,"

5
06/08/2016

I have stayed at this property many times, and everything was always perfect. Room 128 however, was different. proximity to the parking area, pool and jacuzzi area, is excellent. layout of the room is very nice, roomy. however, the a/c did not cool the room down very much, the hi/lo on the fan, did not work, the bathtub had to be rinsed out, before using it, because of some residue on the floor of the tub, and, the refrigerator of the room did NOT cool what was put into it, even tho it was on. I will stay there again, I like the facility very much, but, am not sure about Room 128.

"Pleasantly surprised"

4
26/07/2016

During a weekend visit in the sweltering heat of the summer, had initially booked the property next to this. However, after a very unpleasant experience next door (hint hint...see my review of the Vagabond Inn), I decided to "upgrade" my accomodations and for about an extra $40-50 per night, wanted to give my old stand-by choice of Best Western a try (who generally never disappoints me for the price category that I am paying for). On first impressions, found the front desk staff friendly and helpful. Each room at this property has their own individual air conditioning unit built into the wall, and low to the floor--which was perfect for me cuz it blew a nice stream a cold air when i was sleeping in the bed. Despite other reviews of this property, I did not have dirty carpeting. My room (# 113) had clean wooden hardwood flooring. I enjoyed having the complimentary medium size fridgerator, the microwave oven, and the Direct-TV offerings instead of the standard hotel nickel-and-dime you for anything you watch. Free parking and free Wi-fi was a welcome bonus. As for the complimentary daily breakfast from 7-10am in the shaded section of the outdoor pool area, I was pleasantly surprised what was offered. In the past, when I have stayed at Best Western properties, its always a standard selection of cold or room temperature "Continental" Breakfast. At this location, besides a selection of 3 dry cereals, 3-4 types of bread for toasting, 3 different kinds of fresh fruit, as well as at least 5+ kinds of pastries and muffins, and free-flowing Orange, Apple, and Cranberry juices...they also offered HOT scrambled eggs and hot link sausages. For the price, I thought this was a good value for the money. The property overall was in good shape. Yes, it could use a little TLC here and there, but mostly for superficial, cosmetic things..if you look hard enough. In my room, everything worked, nothing was falling apart or did not work. As long as you understand that you are staying in a better-than-average "motel" and not a Hotel...than this property will be choice worth considering the next time you are planning a visit to the Palm Springs area. Located just a few minutes drive or walk from the always busy and noisy downtown district, this property is in a quiet area to guarantee you a good night's sleep.

"Decent stay"

3
25/07/2016

we stayed three nights, close to downtown its a short drive to downtown, average continental breakfast, the staff was friendly, free parking, and the pool is open for 24 hours which is nice when you want to stay cool.

"Horrible Hotel"

1
18/07/2016

This was the worst experience ever. i travel a lot and stay at a lot of hotels and this one would never get another penny from me. The room smelled bad, the floor was dirty and had nails sticking up from the doorways,the bathroom had old towels with stains in them. I stayed two day and the bedding was never freshly changed, the room was half cleaned, there was no iron in the room. When it was time to eat breakfast, the eggs had a very old smell to them,the assuage was not fully cooked and looked white, and all the juices provided was watered down. The employees who served breakfast all had bad attitudes and did a lot of whispering in front o guest. I advised the front desk of these issues and received an apology and some cleaner towels. I will never stay here again, this experience was the worst and definitely effected my overall stay to palm springs when I came there to relax.

"Needs a lot of work"

2
11/07/2016

We live in LA so we come to Palm Springs a lot. Decided to get an average hotel just for a night to stay - hotels has free parking, free breakfast, ice machines but needs a LOT of work. Hallways were dirty and the exterior needs updating. The interior was OK but could have used a lot of work. The staff was ok but kind of nonchalant. Air conditioning in room was standard but the carpet in those rooms were FILTHY! I didn't want to take off my shoes. The popcorn ceilings need to go as well. The plus were the mini fridge and microwave. Pool was fine nothing special goes from 3 1/2 to 5ft. My daughter was able to get in some swimming in 100+ degree weather so that was good. However, that pool area could use a LOT of updating as well as the horrible sewer smell that we had to endure while eating breakfast by the pool (breakfast was outside near the pool. I wouldn't stay here again; I'd pay extra to go somewhere a bit nicer.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Sorry to hear about your experience when staying at our property. We will be reviewing this and going back over every area mentioned to make improvements. We thank you for taking the time to write a review.

"Ok overall"

3
03/07/2016

Dead cockroach in the bathroom, lone pubic hair in the bathtub, tired toilet flush... Hum, this did not bode super well - are first impressions really everything? The room was generally functional though, comprised fridge, safe, electrical plugs, iron and ironing board. I had a good, undisturbed night's sleep in the bed. And double plus, no gross carpet on the floor - just plain latticed wood (or fake wood but I don't mind that). Hotel's location was a 15min walk from the town center, which is nice if you like to walk - which we do. Cute pool and outdoor breakfast area (I do love my morning sunshine) although breakfast food wasn't anything out of this world. My conclusion: upgrade the cleaning standards and I'd give this hotel a 4 star instead of 3. For a one night stop en route to LA from Vegas, it was all right really.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for your overall review. We appreciate all feedback given and will definitely use it to make improvements.

"great hotel great price"

5
03/07/2016

Looked for somewhere to stay as a walk in in Palm Springs on Saturday night, didn't want to stay in the centre. This was a great option, just on the outskirts of town, great pool, breakfast is served outside, in the pool area, which was great, we had an early morning swim followed by breakfast. Lovely ladies on check in, gave us directions to the free trolley service to downtown. Really good to park car free & be able to get downtown to eat. thoroughly recommended.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are very lucky to be located where we are. Nice walk to downtown. Several shops in dinning with walking distance. Thank you for taking the time to write a review.

"Great customer service!"

5
02/07/2016

I had some difficulty with the a/c and then turning on the water for a shower. I called the front desk and each time, the staff person on duty came right down to fix the situation!!! I was delighted in their friendly and prompt service!

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Happy to hear that the staff was able to respond and take care of the problem immediately. Thank you for giving us the feedback.

"Good hotel in a good location with a nice pool"

3
29/06/2016

Stayed at this hotel for one night only but we arrived early and so had some time to spend at the pool before heading down town for food later in the evening. When we arrived Rene greeted us and was genuinely so friendly, helpful and nice. She even phoned us to see if we got to our room okay. Parking is outside the hotel and is free of charge. You can park as close to your room as you like but not all rooms look out onto the car park. Breakfast is served beside the pool which is lovely, but there are slightly more sheltered seating areas too. You help yourself at breakfast and it is relaxed and varied. We only had one issue while staying at this hotel and that is that our shower water didn't drain properly. It was the type of shower where you stand into a bath tub and the bath tub filled more and more as I showered, so basically I was standing in my own dirty water. It did drain eventually, but not while I was showering so I am sure it is something that could be fixed no problem.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for your wonderful comments and feedback. We will definitely use both to make the experience better for our guests.

"Don't waste your money"

1
27/06/2016

We decided to splurge on our last night of our road trip across the country and what a nightmare! We were misquoted on the rate and the boy at the desk just smirked at my husband and said "there's nothing I can do". The room was the size of a cardboard box and not worth the money and the condescending reception upon arrival!!!

"Nice breakfast"

3
21/06/2016

The employees are great, however, I was displeased with the TV and shower. My unit was an older one, and the bathroom showed it. But a great location, hospitality breakfast starts you on the right foot for a long day. The A/C was great. The evening was pleasant in their outside (enclosed) pool and hot tub, I would come back.

"Good hotel convenient to Palm Springs attractions."

4
14/06/2016

This hotel is nice and clean. They have good water pressure and decent internet. The closet is very small but there is also a chest of drawers for your clothes. They have a mini fridge as well as microwave which can save on meals (there are grocery stores nearby). The breakfast is good - eggs, sausage, waffles, bagels, danishes and cereal. Would stay here again.

"best western inn, palm springs, ca"

5
10/06/2016

everything about this hotel was first rate --- the staff at check-in, everyone I met during My stay, the room, the 24 hr pool and jacuzzi, the continental breakfast, the proximity to the main streets of palm springs -- EVERYTHING. I highly recommend it.

"Friendly staff, large room with comfortable bed"

4
03/06/2016

We went on a road trip (june 2016) and booked all our hotels via Best Western: Inglewood (LA) -> Palm Springs -> Needles -> Grand Canyon -> Page -> Bryce Canyon -> Zion -> Las Vegas -> Mammoth Lakes -> Yosemite -> San Fransisco -> Santa Maria -> Inglewood. We were very friendly welcomed and got some extra information about the area. We had a large room with a very comfortable bed and pillows, bathroom was rather basic (so far in every hotel, seems to be a trademark of BW). Very good airconditioning system (what is needed over there). There was no extra charge for parking space. There was a small swimming pool available, however the water was not really clean. Breakfast was served at the swimming pool -> basic but okay. Free wifi with good connection was available.

"best western - palm springs"

3
31/05/2016

this hotel is in a great spot if you like to hike the local mountains or want to do the tram ride. Its very plan wrap but a very good value for the price. Most hotels in Palm Springs in the spring are at least double the price

"Run down, old"

3
30/05/2016

Spicket for tub out away from wall. pool open 24hours but seemed like people lived there having a party in their backyard. Breakfast was outside in pool area. I asked for a ground floor room and got 3rd floor right next to elevator. Could hear engine from elevator the whole time. Stayed two nights. Overall ok for the price but very run down.

"You get what you pay for "

2
25/05/2016

This is basically a motel 6 with a nicer pool and a decent free breakfast. The double queen room had a bulky 30 inch plasma TV and a mini fridge that was not working. The breakfast is served poolside only. The pool is locked with some sort of pin system. I saw many ppl try to get in and fail, then just leave instead of being embarrassed. Simply pull up on the black pin and the gate opens. If you have high expectations for this property you may be let down.

"vacation"

5
25/05/2016

We were very pleased with the large room, and breakfast served out side at pool was quite enjoyable. The staff was most helpful and pleasant. It was easy to find hotel in Palm Springs. We would highly recommend this hotel to friends and family.

"Short stay"

4
18/05/2016

My daughter and grand daughter and I visited family in the area and found this location to be suitable. They offer a nice breakfast each morning which was included in our price. The pool is open 24/7 which provided some needed quite time late in the eve.

"None"

4
09/05/2016

This hotel was fine. The hotel staff and desk hotel staff were very friendly and helpful/informative. It would be nice for the hotel to have a restaurant on site for its customers. Maybe something to think about in the near future. Or a snack bar at the pool to grab a quick lunch and a beverage while out enjoying the pool and hottub. More thicker and longer towels should be offered to the customer as well. The ones the hotel has arent that great. Overall a nice stay!

"Dirty"

2
05/05/2016

The room layout was very strange - track lighting pointing at the walls - no biggie. I went barefoot to take a shower and when I yanked the water on (very hard pull) I looked down and there was very dirty water around my feet, The wallpaper is pulling away and paint is needed. There were stains on the carpet and chair. Very shabby. I did see work being done on a couple of rooms but they are way behind on their maintenance schedule. The only thing that kept me from rating it terrible was how friendly the employees were. They have a lot of catching up to do.

"Stayed here for Stagecoach"

4
01/05/2016

Stayed here this weekend for stagecoach. We had a two queen bed set up with a small couch for one person to sit and a desk. Room also came with a fridge, microwave and coffee maker. It's a spacious room we were able to fit a twin blow up bed with no problem. We needed more sleeping room but the hotel would not give us a roll out bed. They offer a decent continental breakfast out side by the pool. As far as location for stagecoach it was a pretty far drive to get to the Venue.

"Bring your own pool towel"

3
30/04/2016

Pretty basic discount hotel. Recommend Las Brisas over this one. Bring your own pool towel as the ones provided are the size of a hand towel. Bath tub is very small and low to the floor. Pool is small but okay. Breakfast is good. Staff was friendly.

"Clean and comfortable "

4
28/04/2016

Very pleasant stay here with family. Rooms were large and comfortable. Lovely pool area and outdoor seating areas. Very friendly and accommodating staff. Convenient location within easy walking distance of many restaurants. Okay free breakfast with omelet station. Hope to return!

"Great find!"

4
27/04/2016

I have now stayed here 3 times! It's a great place to stay with really friendly staff! I normally stay every second year when we travel to the States for Coachella. The rooms are always clean and you have a fridge and microwave and plenty of space. The morning breakfast is simple but good! I cannot complain and there is options for me too (I have a wheat allergy) so thank you! Pool side is really nice too. A good 30min stroll to town however now they have the BUZZ bus on a Friday, Saturday and Sunday you can go in for free have a few drinks and be dropped off at the door! Would (I do) highly recommend to friends!

"First bad impression at a BW"

2
24/04/2016

The Palm Springs area was pretty booked for that date. The fare was about 70% of the Holiday Inn Express, but the quality was about 40%. The AC blasts at bed level. Had to do tricks to be able to use it.

"Nice Place to Rest Your Head"

4
24/04/2016

This was the second time my family and I stayed at this Best Western. We found the room quiet and comfortable. The room was very clean and well stacked including towels for the pool. The WIFI worked well, and the 24 hour pool was refreshing. The breakfast staff is friendly and very helpful. The selection was more than continental, with eggs and sausages. The waffles came our perfect, because they were made by the staff! We wished there was more parking spaces available. It was a bit pricey due to the Coachella Music festival.

"Not as nice as last year..."

3
20/04/2016

Hotel seemed less cared for, hair dryer did not work, parking very tight. Complimentary breakfast was decent, pool inviting. The hotel is quiet, the clientele mixed, family, seniors, couples, singles. May stay there again, but will read reviews over time.

"Great location"

4
16/04/2016

The rooms were very nice and every thing worked in our room. Very good Wi-Fi which kept us connected for the two days we were there. The breakfast was very good and the wait staff were most helpful. When we checked in the front desk were good at seeing that we had what we needed and took care of everything for us at check in and check out, .

"Has gone Downhill since 2 years ago!"

2
13/04/2016

Stayed here before multiple times and LOVED this motel. It really has gone downhill since 2 years ago ;-(( Very noisey refrig. in room, shower curtain rod sloped down and looked as if it was ready to fall off wall & nasty black spots in multiple places on bathroom floor. The staff DID change out refrig. next day after complaining about noise. Last evening of stay contractors were working to replace carpet in halls on second floor. Continuous pounding with hammers reverberation was very loud down on first floor. The pounding lasted until after 7:00 PM (Unacceptable!!!) We were offered $100.00 off our stay which was nice but not worth putting up with this nuisance while while on vacation. The housekeeping staff really doesn't seem to care about the upkeep of the rooms or possibly if reported the management doesn't care??? Hope to hear better reviews in the future and might reconsider another stay again. Until then we will seek other accommodations when in Palm Springs.

"I would stay here againl"

4
11/04/2016

The hotel is a little shabby and improvements could easily be made. The doors to the rooms and the tiles on the bathroom floor need to be replaced. The garden outlook from the rooms needs to be improved. However the wonderful staff, excellent breakfast, and location to the free bus to the centre of town more than make up for these minor faults. I would definitely stay here again. The rates go up on weekends.

"Relaxing Vacation"

4
02/04/2016

Another pleasant stay at this hotel. Very friendly helpful staff who work as a team to make guests comfortable. Since my last visit, the breakfast has been improved with the introduction of a couple of hot items giving even more choice. I cannot think of a more pleasant start to the day eating breakfast on the pool terrace with a great backdrop view. Very enjoyable! The rooms are being improved all the time, very comfortable beds with a very good housekeeping service. Booked for another visit later in the year already!

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for returning to our hotel for another visit. We are happy to know you enjoy coming back and noticing all the improvements we continue to make. We hope to have you come back again and enjoy more of the changes we make to improve our guest satisfaction.

"Not what I expected"

3
31/03/2016

The card reader for the door did not work. The water pressure was very low. The water temperature fluctuated between the two extremes. You can hear the people above and next door. The staff, however, were very professional and pleasant.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We thank you for taking the time to write a review. I am happy to hear our staff was courteous and helpful during your stay. We apologize for any other issues you may have experienced during your stay.

"Best Western Palm Canyon Drive is great!!!!"

5
29/03/2016

Went for spring break 2016. Stayed for one week. yearly ritual since 2009. Stay here every time. my wife loves this place. 24 hr pool was awesome. Great for both adults and families. Great view of the mountains. Hot tub was great also. Excellent breakfast with muffins, toast, eggs, sausage, cereal Would recommend this hotel to all. I will be back.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you so much for returning to our hotel. We are so happy to know that you enjoy your stay every time you come back.

"False Advertising"

2
27/03/2016

Room is smaller than photos on website. Noisy. Small Bathroom combined w/storage, microwave, coffeemaker, etc. Tiny sink area and no towel racks (unsanitary). View of weeds and hotel wall next door from room window. TV didn't work. Shower controls didn't work. Cigarette smoke from people outside flows under front door.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Sorry about you recent stay to our hotel. We never want our guests to feel that they didn't get what they paid for. Our pictures online are available to show our guest everything we have to offer. We will also be looking into the other areas you mentioned because these areas should in fact be working.

"Poor air circulation, odor and very very noisy"

2
26/03/2016

The room smells very stuffy due to poor air circulation. You can't open the window as there isn't screen for the window. The window is dirty. The bed smells like bleach. All the pillows smell like bleach. Your head hurts after sleeping on them. Our room was right under the service members' room. All night long, you hear people walking above your head. I ordered extra towels and they were never delievered.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are sorry to hear about your recent stay at our location. We will be using this feedback in order to make improvements.

"Great Place for the Value - Not super fancy - but nice enough - Good location"

5
23/03/2016

This hotel is a great value. My wife and I went here for a quick getaway to get out of the rain in Seattle and enjoy beautiful Palm Springs weather. We booked the place on Expedia, we got a good deal, just a little bit over $100 a night. Pros- Room was clean and quiet The Manager, and all the hotel staff were very friendly and always helpful. The pool area is quite nice. It is relatively small, but a nice place, with not too many people there & you can bring your own drinks and food in no problem. The included breakfast is great - nothing super fancy - but really nice with fresh fruit, pastries, waffles, coffee, eggs etc. You don't feel like you are in some snob factory. Cons- The beds are not super comfy and they don't have a lot of pillows and blankets. Also the towels are a little limited. I would say the bed was actually sort of hard. We were lucky that our room was quiet, but I did talk to one other party who complained that they had a dog barking next door all night. When we first checked into the first room I heard the dog, and I asked to move, They moved us to a quiet corner spot with no problem at all. Overall a great value. If you are looking for just a solid relatively inexpensive room near the main DT area of Palm Springs this place would work well. If you are looking for boutique or fancy - this is not the place. Palm Springs has those places but they are more money.

"Disappointing "

2
21/03/2016

I was quite nervous about staying at this hotel based on previous reviews. Unfortunately what has been described is pretty much what we experienced. Upon entering our room, we encountered an unpleasant musty odour. We bought scented candles to rectify this issue which for the most part worked. The bathroom was spacious but the rest of the room was very small. There was two of us staying there and we barely had room for our suitcases and nowhere to unpack. Our shower did not have hot water so we were forced to have cold showers until it was fixed 2 days later. On a positive note, staff were so friendly and really tried to make our stay as pleasant as possible. They did provide a 10% discount for our shower issue. Also, the poolside breakfast was a nice way to start each day. I doubt I would stay here again as there are a lot of other options in the Palm Springs area but are more expensive. You certainly get what you pay for!

"I chose function over flash !"

5
21/03/2016

We have stayed at this Best Western in Palm Springs every year when we attend the BNP Paribas Tennis Open at Indian Wells. Although it is quite a distance from the event, we don't mind the drive, because we are getting an excellent value for our money. The hotel is always clean, quiet, secure, and comfortable; plus you are treated to a nourishing breakfast to start your day. I caution you to reserve your room early, because this hotel is no secret. That speaks well for the staff and the facility.

"Good place to stay...no problems"

4
21/03/2016

The only complaint we have is the comfort of our bed when we stayed. Everything else was great. Beautiful breakfast area right by the pool. Friendly staff. Room was clean. TV and internet worked great. No complaints except for the bed.

"A basic hotel"

3
19/03/2016

The hotel is in a great location only about 2 miles from downtown. I stayed in the suite that was supposed to sleep 6 but it only had a very small bathroom although it had two bedrooms. It offered a very basic breakfast for the price. The Vagabond Inn next door offers better value.

"downtown disappointment"

2
18/03/2016

i had a couple of extra days so looked for a Best Western in the Palm Springs area. The disappointment was the officious check in clerk, the dreary room and poor noise separation from above. It does have a really nice pool. Very nice Mexican restaurant across the road.

"Don't stay here unless you have to!!!"

1
16/03/2016

First let me say the staff were very helpful and friendly and the continental breakfast was pretty good. The view out the back is also pretty nice. The problem is the first thing that greeted us in our room was the heavy smell of disinfectant. This is never a good thing. Fortunately we were able to open a window to ventilate the room a bit. In addition the carpets were filthy. We made sure that we always had shoes on whenever we were walking around the room. You would think it wouldn't be too hard to clean a carpet to make it a bit more pleasant?? In general everything was a pretty run down. We stayed only because there was nowhere else available.

"Clean, Comfortable, & Amazing Breakfast"

4
08/03/2016

My stay at the Best Western Inn, Palm Springs, was truly lovely. Although the Inn itself is basic, it stands out for friendly service, cleanliness, fluffy pillows, and amazing poolside full breakfast!

"Good for those on a budget"

3
07/03/2016

For the price, the room was decent. The room was clean upon arrival, bed was comfortable and the room was quiet. The bathrooms are desperately in need of an update! The breakfast was your basic items...cereals, bagels, pastries, eggs, sausage and they also had the option of waffles made by the staff. The breakfast is in the pool area which makes for a pretty view to start your day. Overall it was okay for a last minute trip where we didn't want to spend $300 a night. Ultimately, you get what you pay for...so if you are looking for a resort atmosphere you will be paying for a resort price.

"A NICE STAY"

3
03/03/2016

After reading some of the reviews I was a bit nervous about having booked five nights at this hotel. I needn't have worried. We asked for and got a room on the top floor. I guess there are some rooms on the first floor that are parquet floors, but ours wasn't. The beds were comfortable, the room was clean. If I had any criticism it was the bathroom. The fan did not keep up at all when the shower was used, and some new caulking around the outside of the tub could be used. Everything else was fine. Fridge, microwave and safe all worked great. This hotel was quiet as it was not right on the main drag. The lobby is small, being remodeled, but we were only in it to check in and to ask a couple of questions. The pool area is fantastic. A gorgeous setting up against a large hill or mountain, lots of chaise lounges available on two levels. Bathroom available. Tables and chairs both outside of, and inside the covered breakfast area. Adequate lighting to play cards or games at night as well as heaters. Breakfast was more than adequate. Scrambled eggs, sausage, pastries, bagels and muffins and bread for toasting, as well as cereals and waffles, and some fruit. The breakfast area was kept very clean and well-stocked. This is not a fancy hotel with tons of amenities, but it certainly is a decent place to stay at a very reasonable price.

"Pleasantly Surprised"

4
28/02/2016

This was a nice property and I would definitely stay here again. Wasn't sure what to expect, but since a cheap and poorly run hotel in another part of Palm Springs had cancelled a group reservation we ended here. I was quite glad it worked out the way it did. Yes, it's a Best Western and not a Hyatt or Marriott, however, this was worth the money, quiet, easily accessible, and I had a very comfortable room. The bed was exceptionally comfortable. The only complaint I would have is that my third floor room had plenty of warm water, but I was trying to get cold water from the tap. It took forever before the water started to cool down even a bit.

"Contemporary decor with a desert sensibility"

4
19/02/2016

Enjoyed the contemporary décor not characteristic of most Best Westerns. Also enjoyed the compact outdoor pool and breakfast area with a desert setting. It's a mile walk to the downtown amenities, and there's no coffee/food stop nearby (so only 4 stars). They were re-doing the lobby but that should be in shape shortly.

"Low Key and Quiet"

4
18/02/2016

The Best Western Inn at Palm Springs is in a good location, 1 mile away from the downtown area and a few blocks from the Ace Hotel, and the best place in town for coffee, Koffi. The pool area is nestled against the base of the mountain, making for a nice desert retreat. The rooms are well-appointed but will be in need of updating soon. Staff is super helpful. A great value for lodging in Palm Springs. We greatly appreciate the pet-friendly policy too.

"Best Western Palm Springs, CA"

3
16/02/2016

Exterior looks good. Room we had was outdated. Pool nice. Breakfast poolside is a home run. Repairs needed for bathroom shower fixtures. Getting the right set for a shower was impossible. Room outdated, hard floor surface, no carpet. Location a bit awkward to find.

"great repeat great facility"

5
15/02/2016

Another great repeated golf & leisure vacation at this friendly warm clean comfortable conveniently located facility. Complete with pool hot tub NEW HOT breakfast eggs, sausage, waffles etc at patio by pool with indoor dining avail. Lot of new improvements & upgrades. Staff extremely friendly make you feel comfortable & always welcome Craig the GM is always on top of & improving & things, goes out of his way to see that they meet or exceed expectations (which they did again this trip) We chose this facility as it is close to many many good golf courses which is our primary activity but is also close to downtown revitalized Palm Spring, Dining, & other venues Rooms are spacious with mini refrig , microwave, coffee maker, comfortable bed in a quiet setting We have been here before & will be returning again Thank you Best Western & Craig & staff for another great stay

"Lots of Noise and A Couple of Other Issues"

3
10/02/2016

The lobby was small and I didn't notice any coffee or tea on offer. We were given a room at the back end of the property that was near the breakfast area. This made things convenient in the morning. the layout requires you to park at one end of the building and then walk through a hallway where rooms are grouped off of it. It is an unusual set up. There are no elevators. There was a lot of noise caused by people slamming their doors. Not their fault I think because our door was difficult to close without slamming because it stuck. The room was nicely decorated and seemed warm and welcoming. All seemed clean enough and I liked the placement of the microwave and refrigerator just off the entry. You go through this area to get to the bathroom. I liked that there was storage space here. I also appreciated the full size vanity that allowed plenty of landing space for our toiletries. The internet was in and out and not very consistent. They have laminate floors in lieu of carpet so you really needed to wear slippers or it was pretty cold underfoot. We checked in at 1740 and at 1915 they gave another couple keys to our room!! We aren't good about setting the dead bolt and we met some nice people who were shocked to find us in the room. Breakfast was strictly continental but the coffee was very good and they did have raisin bread for toasting and hard boiled eggs available which kept me happy. The breakfast area is “al fresco” and set out by the pool area. Most of the seating is also outside. They have heaters placed in the sitting area near the outside fireplace so this made eating outside tolerable. They also have a guest room near the pool designated as an eating area for those people who don't want to sit outside. It was an OK stay but I would probably try somewhere else the next time I'm in Palm Springs.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to write a review about our hotel. I apologize for the problems that occurred during your stay. We will be looking into this and make sure it doesn't happen again.

"No hot water"

2
09/02/2016

The hotel is quite noisy. We and our friends in another room were unable to get hot water in the shower. at breakfast the toasters did not work. The staff were unable to fix the problem we had to suggest they move the toaster to another outlet which worked.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Sorry to hear about your stay. We are happy to know we got the toasters working thank you for the help. But we do apologize if there was a problem with your shower. We will look into this to find out what the problem was and fix it.

"Oasis in the Desert!"

5
09/02/2016

This is a very centrally located hotel with a remodel going on. Our room had been pleasantly updated. The al fresco breakfast was good and is enjoyed around the pool nestled up against the hills. The tiered pool area is a retreat under the palms, but could use some daily maintenance, as there was some broken glass and tables needed wiping down. Staff were very friendly and helpful, and we thoroughly enjoyed our stay.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Our staff is here to help and we are happy to know you enjoyed your stay. We will be looking into the feedback you gave regarding the feedback and hope you stay with us again soon.

"Great Location"

3
28/01/2016

Hotel staff was great, breakfast was great, televisions and internet not working correctly and appartently are on going problem at this property. The room also had a funny odor, but you couldn't beat the location and the great staff, I would stay again, even with the few issues.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to let us know about your stay. Sorry about the issues with your stay and we will look into this before you come back. We want you to have a great experience when you stay at our location.

"Great Beds"

4
25/01/2016

Had to go down to Palm Springs for a Gymnastic competition and did not know were to stay and did not want to spend too much. The hotel is older, but the rooms have been updated. They were clean and had a refrigerator and a microwave in the room. The best part was the comfortable bed. Were were there for 3 nights and never slept better.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
So glad to know you got a great nights sleep. We hope you enjoyed the area while you were down here and hope you come back again.

"Palm Springs - great; Best Western Palm Springs - not so great."

2
24/01/2016

On the face of it this hotel seemed like every other Best Western but is priced higher in the range - but ok it is Palm Springs so maybe it would be a more up market experience and worth the extra $$'s - Not So! There were lots of problems with the room and the building itself felt more than a little tired. Significant to the experience were two things - insect presence in the room and a strong unpleasant smell. The insects: Cockroaches? The manager made some effort to explain why there were insects present in the room but his explanation didn't add up. He said the presence of this kind of insect was due to the palm trees being so close and occasionally they come into the room, and that this is so in all desert locations. He claimed that it is common in Las Vegas, I doubt that this is the case. I have stayed in many desert locations and never encountered this before - Phoenix; Santa Fe; Yucca Valley; Flagstaff; Tucson; Austin; Las Vegas NM and Las Vegas NV. To be fair I was offered a reduced rate at check-out because of the insect problem - (reduced from $134.99 to $120.00) this was very much appreciated and went some way to acknowledging that the price could come down a little for the quality of whats on offer. The Smell: I encountered a very strong smell of bleach or some kind of cleaning agent or disinfectant, it wasn't so bad after a time but was still noticeable. It was unpleasant to encounter such a strong chemical smell on entry into the room. It would have helped to open the window but this wasn't possible. The building has an odd construction with no rear aspect. It backs onto the hotel next door - The Vagabond (which also has the same aspect) there was a window in the room facing the back wall of the other hotel which is about 6 feet away. The curtains were fixed closed with the large TV cabinet and desk in front of it so it was impossible to open the curtains and to get to the window to open it. The breakfast was very poor too. very basic with no hot food option. Hot food would have been good especially given that the breakfast area is by the pool - outdoors. On the face of it breakfast by the pool sounds great but in Palm Springs in January its 48 degrees in the morning. Other hotel residents were hugging their coffee looking miserable and complaining about the cold too - Oh well.... Overall this was not the best Best Western Hotel experience - rating #3 in the worst three Best Western experiences of all times - next to #2 Kearney Nebraska (now closed down) and #1, really significant as the worst hotel experience in America, the Best Western Bridge View Motor Inn, Superior WI. The staff were courteous and kind throughout so its a shame about the hotel.

"Wonderful Stay"

4
23/01/2016

Nice clean motel with friendly customer service. The pool and outdoor area to enjoy the Continental Breakfast was awesome and so relaxing. We would stay here again. And the beds were heaven. Great location, right in the heart of Palm Springs.

"Great, helpful staff but hotel is "tired""

3
21/01/2016

If you can get a room cheap enough, then go for it, as the hotel is in a good location with lots of free parking. They have a decent free breakfast (made to order waffles) around the pool. The hotel needs updating...the carpet in the hallways is simply worn out. However, everything is clean, and our room on the top floor was quiet and comfortable. We got a good price the first time we stayed here and were quite satisfied, but the rate was $25 higher the second time, which is enough to give you pause and look for other hotels in the $100 price range.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for choosing to stay with us again. We always appreciate the feedback and will use it to make improvements. We hope next time in town you do give us another chance to make your stay great.

"We Really Liked It"

5
17/01/2016

We weren't really in Palm Springs to be in Palm Springs, it was just a stop over on a cross country move. This is also a budget hotel, so be aware of that - my 5 stays don't mean it's a 5 star property, just that it exceeded our expectations for the type of property we knew we booked. That said, the suites in this hotel are a hidden treasure in Palm Springs. When you've been cooped up in a car for 10 hours a day, only do be cooped up in a glorified closet of a hotel room with the same occupants of said car, it's nice to have a little room to stretch your legs and this suite did not disappoint. It had a downstairs living/dining/kitchen/patio area and the upstairs had two bedrooms and a very small, but renovated bathroom. Breakfast was a little wanting, I'll be honest, but it was good to put something in our bellies before getting back on the road. If we ever have to make the reverse trip or even stay in Palm Springs for a little time away, this is an affordable, spacious option.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Glad to know you enjoyed staying in our suite. It is a wonderful option for anyone looking for some extra room. Hope your entire trip goes well!

"Quiet hotel, ok location"

3
14/01/2016

Check in and check out was fast and cheerful. The room was a bit worn, but nice and comfortable - yet with a certain smell (detergent?) that my wife found annoying. Breakfast was good and the outdoor seating worked well (it was cool in the shade, but nice at the other side of the pool in the morning sun in January). Walking to the centre of things (S Palm Canyon) was about 15 minutes - but during the hight of summer, that would probably not be possible!

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for coming and staying at our hotel. We appreciate all the wonderful feedback. We look forward to you staying again in the future.

"Great Family Value"

4
13/01/2016

We're a family of four with two teenage sons. We booked at 8pm for that night. Used AAA card for discount. Once at Inn, we asked for the Booking.com rate which we were granted. Including all fees and taxes, it came out to about $120/night. We asked for a quiet room. The room on the third floor was clean, simple with comfy beds and decently decorated. We liked the continental breakfast in the pool area next to the fireplace. The waffles were made-to-order. Great deal considering we have two growing boys! We also used the heated pool and jacuzzi at night. Overall, the inn had good customer service and great location near downtown off the main drag. Amazing family value if you just need a room and breakfast!

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Happy to hear that you and your family enjoyed your stay at our location. We hope to see you again next time you come to the area.

"It was NOT a "Best" Western"

2
12/01/2016

This is a run down hotel with a nice pool area. The area is a nice area and convenient to Palm Springs. The room had linoleum floors, a dirty cloth chair, an uncontrolled heater/cooler, poor breakfast presentation. It is just not up to the Best Western standards that I am used too. Don't let the outside fool you.

"Great Value, Great Staff"

5
06/01/2016

Second stay at this property at again couldn't fault the experience. Large clean room and great breakfast at the pool. Quiet location but well connected to the free PS Buzz trolley. Received excellent service from Cameron on front desk, a charming young man and a great appointment by the hotel. Todd and the the rest of the team were brilliant as ever. Faultless stay and we will return.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you so much for the wonderful comments about our staff. We aim everyday to make sure our guests our happy and to have someone leave a review makes it all that much sweeter.

"Pleasant stay"

4
03/01/2016

Very nice property, professional staff. Spacious room, comfortable bed. The room was great with mini fridge, coffee maker, in room safe. Good location, nice neighborhood. Close to downtown,the Indian Canyons, and other attractions.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are lucky to be located next to several great attractions. We hope you can come back and enjoy everything else we have to offer.

"Friendly front desk, nice room"

4
03/01/2016

Stayed overnight during recent Winter Road Trip while visiting Joshua Tree National Park. Front desk was friendly and helpful with area information. We did like that there was good dining located within driving distance. That said, not so sure we would feel super comfortable walking around the area during certain times of the day. We did get a nice room which was updated and there were no issues with it. The walls are thin so if you get noisy neighbors, that could be an issue. We also used the laundry facilities on site and that went well. We were able to get detergent and necessary items at the front desk.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are happy to hear that you enjoyed your stay. Palm Springs is a wonderful and safe area. We hope you get another chance to visit our city in the future.

"DO NOT STAY HERE"

1
31/12/2015

All has been said, the place is a wreck, no shower curtain, wall paper falling off the wall and the value was way below the travel standard in CA. I use BW for most of my company travel and will never use this venue again. And, its been renovated to boot. I will not use their contractor for the renovation either.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Sorry to hear about your stay with us, We take all the feedback we are given seriously and will be looking into this in order to make our guests happy.

"Expected more...wanted more"

3
30/12/2015

For this price I expected more. My dogs hated it, hardwood floors made them slide all over. My little canine girls spent all night on a blanket that we had brought, or on our laps. It was small room with no place to store out luggage out of sight. The room was clean and the bed was comfy. However, I will not stay again, only because I expected a larger room for the price. If it were cheaper, I would stay again.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are happy to hear that you enjoyed some areas of your stay. As for the size of the room we do believe that it is comparable to others in Palm Springs. We hope you might stay here again in the future.

"Very impressed"

4
19/12/2015

We have returned to this hotel several times a year and this place just gets better and better. It was once a very 'tired' facility but now the rooms have been substantially upgraded. The AC and Heat is efficient and quiet. The bathroom facilities have been all updated. The beds are comfortable and best of all, the staff are very good. Great attitudes at Registration with a courtesy call to the room after check-in to ensure that everything is ok. The staff are great!

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for your wonderful review. We are always looking to make improvements and will continue to listen to our customers feedback.

"good for overnight stay, nothing special"

3
15/12/2015

We stayed in the hotel for Thanksgiving break. It is in a very good area and easy to find. Te location is brilliant to go downtown, hiking or just explore the city. The room was ok, really big, but the bathrooms need a little updating. You can hear the TV noises from you next door neighbors, too. Otherwise the rooms are very clean, staff is extremely nice and forthcoming especially at the breakfast area. The breakfast area is outside - in the summer I suppose it is great to have breakfast outside but we had less than 55 degrees audit was freezing although there are heater and a fireplace. the pool area looks inviting, but we have not used it. I had better experiences in a Best Western.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for staying with us over thanksgiving break. We appreciate all the feedback and will be using it. We are happy to hear that our staff was accommodating.

"Worst Best Western Ever"

1
15/12/2015

Firstly, as a premium member, I was not offered an upgrade which almost all other Best Westerns offer. Secondly, there was no way to control the room temperature and the two nights I stayed there were very cold and I had to sleep with my clothes on under the blankets. Thirdly, the breakfast was outside and the first morning I tried it, it was very windy and cold. The only hot food they had were waffles. I did not even attempt breakfast there the second morning. Overall, this was a poor experience and I would not recommend this Best Western to anybody.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to write a review. We apologize about your experience with us. We will be using your feedback to make improvements to our hotel.

"A very disappointing experience"

1
28/11/2015

This hotel is very noisy. I was very sad to have to call the front desk and ask them to kindly request the people having a party outside to please quiet down, this went on till 3am. I was in a room that was dusty, the shower was very odd & the shower head was placed in such a way that the whole bathroom floor wet, it was odd. Our towels were stained, the bed sheet had crumbs on it and everything had dust on it. I really did not like this hotel and honestly I don't see how this place even stays in business, it was really run down and gross. I am very sorry to say please do not stay stay here, you will regret it as I did.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
I am very sorry to hear about your experience at our hotel. We will be using the feedback you wrote in an effort to make changes.

"WORST WESTERN"

1
28/11/2015

THE WORST best WESTERN I HAVE EVER GOT STUCK IN. USED THE 1-800 Best Westerns Reservations number they put me in this Dump at Palm Canyon. I called to complain but 1-800 Best Western says that cannot help me change the Non-Refundable reservation they made for me....I will have to fight the independent hotel manager. ENTRAPMENT? BAIT & SWITCH? SCAM? And I am Best Western GOLD PLUS Member. This dump has one (1) tiny elevator 4 feet wide by 2 feet deep, for 3 stories of rooms? The halls are not level, the old cement stairs are crooked, tripping hazards everywhere. The pool area had many huge cracks, large holes where I could see kids cutting their feet, falling. The Breakfast had NO HOT FOOD, no eggs, potatoes, bacon/ham/sausage like most Best Westerns, The luggage carts look like bought from junk yard, and wheels hardly roll, Congratulations WORST WESTERN of Palm Canyon Drive.....You are the WORST, Maybe the Best of the WORST.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are so sorry to hear about your stay. I assure you we make every effort to ensure our guests are happy and safe we here at our property.

"Comfortable and cool overnight in PS"

4
27/11/2015

Our family of 5 stayed here for 1 night in late September. Palm Springs was hot, but the air conditioning in our accommodation was fantastic. We had a two bedroom, two story unit with a full kitchen. The beds were very comfortable and there was plenty of living space downstairs. Kids went swimming in the pool after dark, and breakfast at the pool the following morning was good. The only negative we experienced was our room had no detergent for washing up after cooking. When we asked at reception if they had any available they told us to go to the supermarket and buy some. I was not impressed by their response (and did not spend my 1 night in PS trekking to a supermarket to buy washing up liquid!)

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for letting us know about your stay. We apologize for the staffs response to your request for soap and will make sure we put some in there for future guests.

"Palm Springs"

2
22/11/2015

We found the hotel to be disappointing and not up to Best Western standards in our opinion. The first day we arrived the pool and hot tub were very dirty as well as our room. We woke up on the first morning to cockroaches in the room!

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Sorry to hear about your experience at our hotel. We make every effort to ensure our guests have a wonderful stay. We will be looking into this further to make sure it wont happen again.

"5+*s on a Budget!"

5
18/11/2015

I LOVED my stay here... I was accommodated with a ground level room when asked, no questions.. The room was beautiful.. the design, the size, all the details were that of a 5 star hotel!... Microwave, fridge, safe, ironing supplies, coffee maker, hair dryer... every towel folded in a beautiful design, the TV remote sanitized, plenty of coffee and supplies and toiletries... LOVED the hard wood floors! Room was super clean and smelled fresh not perfumed. Quiet, close by all that we could have needed. Plenty of Parking, and above all.. a safe space.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank so much for taking your time to write a wonderful review about our hotel. We hope you have a chance to come back and enjoy our hotel again.

"Will never return and never recommend."

1
14/11/2015

Worst service I have had in hotel stay .. Won't be coming back to this place. Bad never cleaned my room . Was terrible experience Took hotel staff several times to find the sheets to fit my bed. Then they were not friendly and acted like it was our fault that the room wasn't clean, we confirmed with them that it would be and maid never showed up . They gave us 20.00 off room but at that point big deal with it was 150.00 a night .. Very poor staff and mananagment. Won't be back to this place ever

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are so sorry to hear about your recent stay with us. We definitely will be looking into this to make the necessary corrections to make sure it wont happen again.

"only stay here because its cheap"

3
10/11/2015

This WAS a hidden gem. No more. Worn out and threadbare. Since being here last they have added a cell tower and accommodating loud fan coolers which come on every couple of minutes while at the pool. You can not talk over it. Obvious the remuneration from the tower outweighs the comfort of the guests.The opposite side of the pool greats you with the A.C system of the Vagabond next door. Forget quiet. The pool deck is very cracked and worn out. The bathroom in the room was very worn out, poor repairs made, no bathtub plug. No fresh air on the lower floor as the window was screwed shut. They are building a new entrance arch, whoopee, put the money in the rooms. Its a good stopover for a night, no longer a good place to spend a few days. Loud conversation between the staff at the pool.Do not stay on the lower floor, way too noisy. .. Price reflects the condition. They have removed carpet from some of the rooms, keep going as its musty. Breakfast is still ok and the beds are ok but smoking at the pool and breakfast area should not be allowed. Its supposedly a non smoking facility .Most residents just sit outside their rooms and you get to enjoy the smell. Best bit was a Roadrunner entertained us at breakfast, serious bird. and the front desk crew is great. Best part of being at this hotel is El Mirasol across the road which is a great place to eat and drink and gab! Cost to enjoyment has fallen.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to write a review. We are sorry to hear how you feel we have not improved we are always looking to make changes in order to increase that guest experience. We will use this feedback in order to make changes.

"Clogged toilet and noisy refrigerator"

1
09/11/2015

The toilet is clogged again and again even after fixing it using a tool borrowed from the front desk. The refrigerator was very noisy, but there was no way to shut it down. The hair dryer of the room was broken and out of the order in the room that my friend stayed.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are so sorry to hear about the problems you occurred during your stay. We take our reviews very seriously and will be looking into this to make corrections.

"Great location, average overall for quality, but comfy"

3
09/11/2015

This BW hotel is nice, with large rooms with all conveniences, and with the Palm Springs Buzz Bus (Free) that can pick you up a few blocks away, it's a good deal. Room décor was dated, continental breakfast lame (bad fruit, no cream for coffee, and mediocre quality pastries), and the top sheet on the bed was full of holes!

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for all the feedback from your review. We will be using this in order to make improvements. We hope you will stay with us again in the future.

"You get what you pay for!"

3
02/11/2015

This hotel seems tired and dated. Our room was ok, it was off the main walk way on the first floor so no passing customers. I think reception was in the middle of a refurb so hopefully the rest of the hotel will follow. Having said that the hotel was pretty cheap and therefore we got what we paid for I suppose. Staff were polite, helpful and gave good restaurant recommendations. I think if I was in the area again I would pay a little more and stay in one of the larger hotels, mainly for their position and facilities.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to write a review. We are always adding to our hotel to make sure our customers our happy we hope to see you again in the future.

"should've paid more and gone elsewhere"

2
31/10/2015

price was right, but hotel is very tired-looking and a/c doesnt work well. lots of variation from room to room as far as quality of room and a/c. need good a/c in the desert! breakfast was fine. pool fine also. breakfast and pool area not easily accessible to those unable to walk stairs!

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We are sorry to hear about your recent stay with us. We appreciate all the feedback you provided and will look into all the areas you mentioned.

"Better than most 2 star hotels"

3
21/10/2015

I didn't realize until we arrived that I had stayed at this same hotel in the 70's. Although this is an older property, the grounds are well maintained. We had a room with 2 queen beds, desk with desk chair, another upholstered chair, console with flat screen TV & drawers, combo tub/shower & w/c separate from the basin vanity which had plenty of countertop space for our things & was supplied with complimentary toiletries if you needed them. There was a nook with a fridge, microwave, coffeemaker, ironing board & iron, a rod to hang clothes and plenty of space to store luggage. The bath mat & some of the towels appeared a little dingy - worse for wear, but the bed linens were nice. triple sheeted over the comforter, which is a definite plus. (wish all hotels did this) the beds & pillows - 4 pillows per bed, were much more comfortable than a recent stay at a 4 star rated hotel. There were no odors of smoke or febreeze type sprays in the room & it was very quiet. Access is by exterior hallways, there is an elevator & luggage carts. Complimentary breakfast was served poolside, coffee, juice, milk, fruit, cereal, yogurt etc typical for most Best Western's. Although we did not use them, the pool & hot tub are open 24 hrs. This is one of the better 2 star rated hotels we have ever stayed at. The price was less than $100 & we have paid double + that amt for some 3 & 4 star hotels that were not as acceptable to us.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Welcome back! We are so happy to hear that you enjoyed your stay. We will use all your other feedback as well. We hope you get a chance to come back again sooner.

"Small and dingy"

2
19/10/2015

Expected more in Palm Springs. Small hotel. Staff didn't go out of way to be friendly. Continental breakfast was small. Hotel room had horrible view (not that we expected great, but were never asked). Things were broken in the room.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We apologize about any problems that occurred during your stay. We are going to investigate this further to make sure we are up to our standards.

"Best Western Palm Springs"

3
19/10/2015

Average facility but very good service and cleanliness. Although the gentleman who checked us in had a bad attitude. He put 1 night stay on our room key when we had two. The rest of the staff was great.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to leave us some feedback. We apologize about the staff and will use this as a way to train them further.

"Palm Springs"

4
13/10/2015

Had both AARP and Auto Club cards. Another guest got a $99 rate because she had a smart phone that allowed her a much better rate. I have only a simple flip phone from Consumer Cellular. I was lead to beleive my $130 was a good price for a Senior.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for your feedback. We apologize about the discrepancy with our rates and will look into this.

"Good Nights Sleep but showing its age!"

3
12/10/2015

We were here for a weekend overnight stay. First I'll say that we stayed here because we used our member points for a free night. This is definitely an older hotel that is in need of some needed improvements. Not that we were complaining, but the maintenance of things could have been better. Our room was quiet, the air conditioning worked great and the bed was super comfortable. We got a good nights sleep and just loved the bed and bedding. We were on the 2nd floor and could hear some noise from the room above but it was not too distracting. The pool is nice and clean but is also showing its age. The chairs, umbrellas and pool bathroom was clean and things were new. The concrete around the pool was in poor condition and needed to be resurfaced. The breakfast in the morning was very good. They had a variety of fresh fruit, cereal, waffles, hard boiled eggs and breads. Not bad at all. We were satisfied with our stay. Everyone on staff was very attentive and friendly. The bed was great, the pool clean and breakfast more than adequate. This property could certainly use a refresh but they are doing well with what they currently have.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
So happy to hear you had a wonderful stay. We will take all the feedback you left and use it. We hope that you can come back again.

"GOOD VALUE & LOCATION, SOME DISAPPOINTMENTS"

3
10/10/2015

Room: spacious, GREAT bedding, easy to control temperature. Good sleep, near blackout curtains. Refrigerator (used) and micro (not used) Simple but well-presented breakfast by the pool, which looked lovely (I didn't use it.) Staff helpful: put me on first level as requested; retrieved an appliance charger I left in the bathroom; gave me an hour "late" checkout at noon, accompanied by a warning "$15 an hour after noon." Housekeepers were great; tip them! Guest laundry is a major rip at $3.00 wash (41 min front load), $3.00 dry (60 min). About double the charge at SFO hotels. In my opinion, go elsewhere if you have time. My visit was exploratory, and I had a car. Ralphs (major market), a USPS and Elmer's Restaurant all within 1.2 miles. The mountain tram takes you WAY up into San Jacinto forest where it was 40 degrees (vs 100 in the valley). Trevor O'Donnell leads a van-based 3-hour tour of modern architecture, well worth its $85. See his reviews.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to write a review. We want our guests to feel welcomed and appreciated and hope you can come back to our area in the future.

"such a disappointment !"

2
06/10/2015

Have been going to this hotel for past few years , what a disappointment ! Being remodeled , forget taking a nap! Noisy at nite coming from the main road and from parking where cars come and go all all nite. Trash over the property of hotel residents probably drinking at nite on parking (?) A cat in the window? Did a resident sneaked in his pet ? So no on site manager walking the ground ? No wonder why I sneezed bad when I came in my room! My room may have hosted a cat in the past! Front desk is unfriendly and took forever to check me in so many choice in Palm Springs ! This one is the last one for me

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to write a review. We appreciate all the feedback and will look into all the areas you mentioned to make sure our guests have a wonderful stay. We at BEST WESTERN INN Palm Springs do accept pets but apologize if it became an issue in your room.

"Great pool, lack of hotel facilities"

3
04/10/2015

We stayed at the Best Western Inn @ Palm Springs as part of a road-trip that had been booked through an agency. The hotel is on the outskirts, this doesn't mean that it's a million miles from anything but it's best to have a car - not great if you want to go out for drinks. You'll need a taxi or be happy to walk. It's location makes it quiet, which is great when relaxing by the hotel's greatest asset - the pool. It was 40c + when we stayed so it was welcome respite from the heat! Check in was easy, lady was friendly and giggly. Our room was nice & clean if a bit dark but then again the curtains were best closed to keep the strong sun out! Bed was comfortable too. The room had necessary amenities including toiletries, hair dryer and coffee machine. Only issue we had was not being able to get the shower to work, reception told us in the end but we still weren't sure if it was working correctly. Hotel doesn't have it's own bar/restaurant. Which is a bit of a pain as it's nice to have somewhere to chill out. We drove a few mins into town and grabbed a great meal from Kaiser Grille (I'll review this separately). We didn't sleep well, it was noisy outside our room as the bedroom doors are open to the outside so we hear people milling about. Also the batteries to the fire alarm gave up so we were woken to the very loud beeping, to which my husband had to climb up and remove them! It was the worst night's sleep we had on the whole trip. Breakfast was included in the price which was very handy. We enjoyed an all you can eat continental buffet outside in the warm climate. Check out was quick and easy.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for taking the time to write such a detailed review. We appreciate all the feedback. We apologize for the noise you experience in the room and will be looking into these areas to make sure this doesn't happen to other guests.

"Great value in Palm Sprinsg"

4
03/10/2015

Great place, very good value and close enough to Downtown. Dog friendly without all of the ridiculous fees that so many place in Palm Springs like to charge. We really enjoy visiting Palm Springs and the Downtown area has more entertainment to offer then most of the other areas in the Valley.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We love to have our guests and their pets stay with us. We hope you guys get to come back again real soon.

"Good Hotel"

5
03/10/2015

This was a lovely hotel, clean and tidy. Staff friendly and helpful. Rooms spacious, our friends had a problem with their air conditioning and it was no problem in changing them too another room . Breakfast filling and plenty and a very good location too enjoy it, by the side of an early morning pool. When we returned too the hotel around 10.30ish pm we were amazed that the pool was still open for late night swimming and chillaxing.

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
We appreciate all your wonderful comments. We want all our guests to have a stay like this. We hope you get to come back soon.

"Good location, good price "

5
18/09/2015

Really good price. 10 minute walk to city centre of Palm Springs. Pool open 24hrs and heated so swimming at night is possible. Really good breakfast. Clean room, hot shower. Room cleaned and towels replaced daily. The people at the front desk were really helpful and friendly. Breakfast was also really good. Good spread of choices

Craig G, General Manager at BEST WESTERN Inn at Palm Springs, responded to this review
Thank you for all you wonderful comments. We are always looking to make our guests stay enjoyable.