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Best Western Plus Wanda Grand Hotel, Pakkred

4.5/5  - basé sur 151 notations.
111 M. 4 Chaengwattana Road, Pakkred, 11120, Pakkred, Thailand - See map

Best Western Plus Wanda Grand Hotel is an exciting new destination in the up-and-coming area of North Bangkok. Strategically located close to a series of key business and leisure destinations, including Bangkok’s largest convention center, the World Medical Center and Thailand’s government offices, the hotel is perfect for all types of traveler. With 183 contemporary rooms and suites, which range from superior rooms to two-bedroom suites, Best Western Plus Wanda Grand Hotel is ideal for both short- and extended-stay guests. Guests can enjoy authentic Thai and excellent international cuisine at the all-day dining restaurant, relax with a drink at the lobby lounge, or unwind at the outdoor swimming pool and modern fitness center. And the hotel’s extensive conference facilities, including a large ballroom, make it a great destination for business events and social functions, including weddings.

Best Western Plus

Wanda Grand Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 151 guest reviews
NOTE ISSUED
Excellent
76
Very Good
52
Average
16
Poor
3
Terrible
4
REFER TO NOTICE
Business Business
62
Couples Couples
31
Family Family
29
Friends getaway Friends getaway
12
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Unknown Company"

5
09/07/2018

The hotel is very comfortable for us, all hotel staff always help and taking care all of my group. Especially, thanks Mr.Asanee, Concierge (night shift) for looking after my exchange student during the night.

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear h0llykind, Thank you for choosing to stay at Best Western Plus Wanda Grand recently, and taking the time to provide feedback about your groups stay. I am so pleased that my team took such good care of your group. Thank you for your kind words regarding Khun Asanee, I will be sure to personally pass on your comments, and be rest assured he will be recognized for his great service. I truly hope that the exchange students had a great experience at the hotel and in Thailand, and trust we can welcome you all back again sometime in the near future. Kind Regards, Rene' Jewell Cluster General Manager

"Convenient location "

3
01/06/2018

Stayed for 3 nights. Simple business hotel with everything you need. Bed was comfortable, room spacious and powerful shower. Swimming pool and gym open at 5.30am good for those need to leave early to office. Central Plaza shopping complex and Health Land is just within 5 minutes walking distance. Lots more restaurants and cafes nearby, perfect for business trip

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Hanny8888, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am pleased that the hotel was able to provide all you needed on your business trip. As you mentioned the hotel is ideally located just opposite Central Shopping Mall which features a wide variety of shopping, along with dining options. The team and I hope that we can welcome you back to the hotel on your next visit to Bangkok. Warm Regards, Rene' Jewell Cluster General Manager

"spacious rooms"

4
01/05/2018

Hotel is located in front of mall. rooms are spacious. staff is friendly. room service is quick. Little bit outside of main attractions of Bangkok. Pool is very clean. I visited this hotel with my wife in Dec 2017 with Veena World tour company.

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear sid_jorvekar, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel. The team and I are pleased you and your wife enjoyed your stay with us. We hope that we can welcome you back to the hotel on your next visit to Bangkok. Warm Regards, Rene' Jewell Cluster General Manager

"Our Stay at the Wanda Grand Hotel (Best Western Plus), 111 Moo 4 Changwattana R, Nonthaburi 11120, Thailand"

5
30/04/2018

I am a USA citizen and was at this hotel with my son in Thailand for just a few days April 27 thru April 29. We had arrived from a very stressful time in another country. As soon as we arrived the hotel staff were amazing, helping us with everything to make the stay a real joyful experience. From the head Chef going out of his way to cook me special vegetation meals, to the waiters, porters and housekeepers doing everything possible to make us feel welcome and comfortable. The gym and pool on the 7th floor were great too. The front desk staff were beyond amazing and were wonderful, patience people. I want to personally thank Khun Sanpop W., one of the best and kindest front desk operators I have seen in my long 37 years of travelling to + 50 different countries. My son (Room # 1801) and myself (Room #1916) want to thank all of you so much and will come to see you again soon. All the best to everyone at the Wanda Grand Hotel. Khun William, Kuala Lumpur, Malaysia

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Khun William, Thank you for providing feedback from your stay at Best Western Plus Wanda Grand Hotel. I feel incredibly proud of my team when reading such an amazing review. It was so pleasing to read that they were able to go above and beyond to ensure yourself and your Son had such an enjoyable stay. Please be rest assured that your kind comments have been passed onto the team, and in-particular special recognition was given by myself personally to Khun Sanpop for the amazing service and assistance provided throughout your stay. I truly hope that next time you are in Bangkok you choose to visit us again at the hotel. Yours Sincerely, Rene' Jewell Cluster General Manager

"One of my favs"

5
28/04/2018

This is the third best western hotel that I've stayed and it is pleasant though I don't know what "Plus Wanda" mean. A little distant from Bangkok city, the average fare was 200-300bht each trip. We used Grab (similar to Uber app). Or the hotel staff can get taxi for you, it's slightly cheaper than the app. If you're a tourist looking for something to do, look up for Ko Kret island and Mali Market. It's about 100bht or less to go there. You can also take a taxi then canal to the city central. We took a taxi then the boat from Nonthaburi pier to The Grand Palace at Pier N9 at only 15bht, with Orange Flag (Orange Flag is the name of the boat/ticket counter, you won't actually see flags in orange). Around the hotel - 50m away from local food that operates from morning till 10pm at least. Across the bridge (200m from hotel) is the Central Plaza where you have decent restaurants, desserts, cinema and other shopping stuff to do. There are at least three 7-11 within that 200m range from the hotel. You can also eat in the 7-11 anytime you want.

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Ley-lynn C, Thank you for once again choosing to stay at Best Western Plus Wanda Grand Hotel. Firstly, may i answer your question regarding the hotel name. Best Western Plus is the brand associated to Best Western Hotel and Resorts who manages the hotel on behalf of the owner. Wanda Grand is the name chosen and associated to the owning company of the hotel. I am pleased that you had an enjoyable stay, and managed to explore the area. I'd like to thank you for your loyalty and hope that we can welcome you back for a 4th visit sometime soon. Warm Regards, Rene' Jewell Cluster General Manager

"Simply perfect"

5
07/04/2018

Perfect week here in room 1615. All is clean, food is delicious and crew is very professional and kind. Special thanks to Weerayoot for the marvelous smile ;-) Emmanuel, an happy customer from France.

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Khun Emmanuel, Thank you for taking the time to provide feedback about your stay at Best Western Plus Wanda Grand Hotel. I am delighted that you had such an enjoyable stay. Thank you for your comments regarding Khun Weerayoot, be rest assured I have personally passed on your comments. Once again, thank you for your kind feedback, and the team and I hope we can welcome you back to the hotel in the near future. Kind Regards, Rene' Jewell Cluster General Manager

"Clean and comfortable"

4
20/03/2018

Spent two nights at this hotel. It's quite clean, comfortable and has all the amenities you would expect from a Best Western. The room was spacious, comfortable and generally well-appointed. WiFi was excellent, among the best I've found at any hotel. If you're looking to explore Bangkok, the hotel is a little out of the way but it's close to a large shopping mall and there are various other shops in the vicinity. Food was decent, a mix of Thai and Western cuisine is available. The staff are all very friendly and helpful and were pleasant to deal with. Good value overall.

"Airport layover"

4
18/02/2018

Really nice hotel located within easy reach for Don Meuang airport in a cab. Can cost b140 via Grab. Only reason not 5 star as aircon was slightly difficult to maintain a comfortable level. Very friendly service though which is always nice to receive.

"Great service"

5
07/02/2018

All is very well. If you go to Don Muang, at 11 am, it s very quick, around 15 mn with the taxi meter..for a cost of 130 baths ! The buffet breakfast is well. Thanks for the great service ! We ll be back :)

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear joellejeancharles, Thank you for taking time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am glad to read you enjoyed your stay, and in-particular the great service from the team. They all work extremely hard each day to ensure each one of our guests has a memorable stay. The next time you are in the area, we look forward to welcoming you back. Kind Regards, Rene' Jewell General Manager

"Great hotel choice for BKK northern suburb"

4
03/02/2018

Stayed for 8 days booking 2 connecting rooms and they were well designed that you felt like one big apartment. Location is good for exploring the real Thailand and especially Chao praya river attractions . Closed to Donmuang airport but a little tough traffic going to the heart of bangkok although inly 500mtr from the expressway.. central department store is just a walking distance

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear onearmman, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am glad you enjoyed your stay and our location which is ideal for those who enjoy exploring Bangkok, and Thailand. Additionally we are also conveniently located opposite Central Shopping mall for those who enjoy a touch of shopping. When you are back in the area, the team and I look forward to welcoming you back. Warm Regards, Rene' Jewell General Manager

"nice and good hotel"

4
01/01/2018

we had a pleasant stay, me and my family friendly staff most helpful staff that I ever met. Clean and fresh rooms . Good breakfast. A good swimingpool.the only bad thing was the noise from the traffic outside.

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear anetteelinmariak, Thank you for choosing to stay at Best Western Plus Wanda Grand recently. I am so pleased to read that you and your family had such a pleasant stay. The team work very hard day in and day out to ensure our guests have a great stay and was pleasing to read that there were helpful to you and your family. The team and I hope we can welcome you and your family back to the hotel sometime soon. Kind Regards, Rene' Jewell General Manager

"Great clean hotel - a gem in the rough"

4
31/12/2017

My wife and I were married in the area, and stayed here for one last night before leaving to return home. First impression was how modern, and expansive the lobby was - everything looked so welcoming. Great, ultra-clean room on the twelfth floor overlooking the pool area with a fantastic view. Comfortable bed, cable with world news, and a decent breakfast in the morning. Also - a hassle-free check out in the morning - we'll be back!

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear JamesM, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. Congratulations on your recent marriage. I am glad to read you enjoyed our modern facilities and all that the hotel has to offer. We look forward to welcoming you back in the near future. Kind Regards, Rene' Jewell General Manager

"Perfect Business hotel"

4
21/12/2017

I stay regualry in this hotel. At least 15 days a month. Value for money is the word to describe this hotel. Very good staff and very well designed hotel.Well maintained with all modern amenities. They are located right on the main road and have a good view of the city from the rooms. Only complaint about the hotel is the menu options in in room dinning could improve.

"Cozy hotel close to Don Muang Airport"

4
19/12/2017

If you are looking for a decent and cozy hotel that's near to Don Muang Airport in Bangkok City, then this would be the recommended hotel. It is close to basic amenities like shopping mall, food centres and 24x7 convenience stores. All these are within walking distances from the hotel

"i come to your hotel for a holiday around Bangkok etc"

5
18/12/2017

i am a regular customer that stay at your hotel ,breakfast is very good ..excellent staff they are wonderful ...what more can i say just a pleasant hotel to stay in...i like the swimming pool area allways very clean crystal clear to the bottom...

"Bad Hotel "

1
16/12/2017

A neat hotel where I stayed for 10 days. Upon arrival neatly treated and the suitcases are brought to the room. However, after 10 days check-out with the manager, it was very difficult that a hanger and glass were missing and I had to pay very high prize for this. In addition, a minibar price card also be placed in the room. However, Weerayoot (guest service assistant) is a very good and nice servant who if you ask him something immediately before you go to arrange this for you my compliments. In short, a bad hotel but if you stay ten days it should not be difficult to do if there is a hanger or a glass and want to ask the main prize to pay. And when we back in our country they take money from my credit card... I don't know why or for what. So sad about it but I never come back!! And I will my money back!! I will hear from the hotel! Gijs

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Gijs V, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. Thank you for your kind comments regarding the service provided by Khun Weerayoot, I have passed these on to him which he was very thankful for your kind words. I would like to clarify a couple of comments which you have mentioned about your stay, and some which you may have missed regarding the credit card charge - 1) As discussed with you during check out there were some items missing from the room; Hotel Glassware, and Hangers. After this was brought to your attention, you than returned these to the hotel and were not charged for these items. 2) Whilst housekeeping was checking the room during check out it was found that the bed linen had extensive stains which was discussed with you. It was explained that if these could not be removed than your credit card would be charged, which was communicated to you during check out. After sending the stained linen to our laundry, unfortunately these could not be removed. The team sent an email to yourself and your friend by the email addresses provided, explaining that due to the extent of the stains which could not be removed that your credit card had been charged. Thank you once again for your feedback. Kind Regards, Rene' Jewell General Manager

"A-Plus for Effort"

4
12/12/2017

All round pleasant stay despite the staff being clearly overwhelmed at times. It was a busy weekend when we were there - there was at least one major event and we were part of a bigger party there for another event. My wife tried to get a second card key and was told by the front desk they were low on card keys. Room service was clearly scrambling to meet orders on the night many in our party dined in. My food took an hour to arrive and they forgot my beer - which took another half hour to be brought to my room. Still, you can sense the staff trying and I appreciate that and their friendliness. Decent room and gym facilities and a very cold swimming pool!

"Top Hotel"

4
06/12/2017

The Wanda Grand Hotel Bangkok topics are: new, clean rooms and hotel, friendly personal! Free stable and highspeed Internet Access. The hotel lies on behalf of the big shoppingmall "Central Plaza" Needs no more comments!

"A Very good hotel near IMPACT convention centre"

4
29/11/2017

A very good accommodation, in the outskirts for Bankok city, in Pak Kret area. It is near the old, Don Muang Airport and IMPACT Convention centre. It is high recommended for the people visiting IMPACT for any trade show or other event. Taxi from hotel to IMPACT will cost you about TBH 70. Break fast choices are wide and caters to most type of travelers. I happened to check in early hours, 3 AM and the staff was very courteous and helpful. There is a Central Mall nearby in walking distance which is good for a wide variety of food outlets and a super market. Health Spas are also available in the hotel as well as near by.

"COMFORTABLE STAY"

5
22/11/2017

My stay in the hotel was extremely comfortable, cozy. All amenities were provided. Staff were very respectful and courteous. Food was good and hygenically prepared. I would recommend my friends to stay in the hotel and I will also stay here on my future visits. Rooms are big and the location of the hotel is very good and in the centre of important places.

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear PREMNATH1501, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am delighted to read that you had such an enjoyable stay. As you mentioned the hotel to located near many attractions which include IMPACT exhibition center, government complex, and just across from Central Shopping mall. When recommending our hotel to your friends please feel free to give them my email address; [email protected] and would be more than happy to make a reservation for them. The team and I hope we can welcome you back soon. Warm Regards, Rene' Jewell General Manager

"Great stay overall, busy road, expect traffic"

5
09/11/2017

I had a great stay at the BW plus Wanda while visiting Bangkok. The hotel is very modern and the staff there were all amazing. Room was very nice and tidy. Contained all the necessary amenities and the AC unit was strong. Wifi was very very very fast. One of the fastest hotel wifi's i've seen in a while. Worked without any problems during my entire stay at the hotel. A little far from the city center and it gets worse during rush hour because the hotel is on a busy road. There is a mall nearby as well as three 7-11's all within a 5-10 minute walk from the hotel. Once again, the staff was amazing! Thank you to the front desk staff (Sorry about my spelling) Weerayoot, Budsiri and Kornwarich. I didn't get the names of the security and bell staff individuals who were always opening the doors for waving at me as i walked in and out of the hotel as well.

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Sterling E, Thank you for choosing to stay at Best Western Plus Wanda Grand hotel recently. I am so pleased that you had a wonderful stay, and our facilities, and services were to your liking. I would like to thank you for your kind words towards the team, and be rest-assured they have been recognized by me personally for there great efforts. The team and I hope we can welcome you back in the near future. Kind Regards, Rene' Jewell General Manager

"Great stay"

4
06/11/2017

Rooms clean and tidy, large shower, plenty storage space, great looking pool (although quite cool on our visit) and closely located to shopping centre. Downsides are that the bed is really hard and internet keeps dropping out during our stay (hopefully the latter will be remedied during our stay)

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Kirsten E, Thank you for choosing to stay at Best Western Plus Wanda Grand hotel recently, and taking the time to provide feedback about your stay. I am pleased to read you enjoyed the generous size of our rooms, which provide lots of storage space; ideal for those who stay longer periods in the hotel. Regarding the bed; please accept my apologies if this was not to your liking. For those guests who do like a softer bed we are able to provide additional mattress topper which does help make the bed softer. Thank you once again for your feedback, and I hope we can welcome you back again soon. Warm Regards, Rene' Jewell General Manager

"Excellent hotel"

5
04/11/2017

Excellent location of hotel directly across from central chaengwattana, not far from impact and DMK Airport. Staff very friendly, rooms are excellent. Gym is good could do with a few extra machines for size of room. Breakfast has a good selection. However if you've not included breakfast in the room I think 450 baht per person is too much. I'm a regular visitor to this area in bangkok for family and always stay in this hotel if the prices aren't too high

GM B, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Carl_Cooper33, Thank you for taking the time to provide feedback about your recent stay. I am glad that you had a great stay, and is always fantastic to welcome back our regular guests. I take note of your comments regarding the gym, and will look into providing more machines for guests. Next time you are in the area, please feel free to contact me directly to make a reservation, and will make sure you get the best price. My email address is [email protected] We look forward to welcoming you back soon. Warm Regards, Rene' Jewell General Manager

"A luxury new hotel"

5
02/11/2017

Everything is very excellent except for poor breakfast. High speed internet indoor is perfect. The hotel is opposite to the central plaza where you can find everything to buy (dining, souvenir, clothing, etc...). Room is large and very comfortable.

"More effort on Housekeeping"

4
24/10/2017

Decent breakfast spread. The hotel concierge is extremely helpful in giving out his best service to all guests. There is a pedestrian bridge few walks away from the hotel that links to Central Plaza. Bed sheets could be cleaner. Dental kits were not given in the room I stayed. This hotel is rather new and you have to tell taxi drivers it's located right beside Software Park at Chaengwattana Rd.

"Good for flights to/from Donmueang Airport"

4
23/10/2017

I mainly booked the hotel for their convenient location, technically opposite Central Chaengwattana (a huge and famous shopping mall) and a few minutes to Donmueang Airport. The hotel is new, modern and spotless. The staff were kind-hearted and professional.

"Superb Location"

5
21/10/2017

Modern, comfortable, outstanding staff, and great location. Major shopping mall (Central) is 10 minute walk away; wet market with all sorts of "street food" is 5 minutes away. The only "down" was the fact that they tested the fire alarm at 1:30 in the morning on Oct 9th -- frightened the daylights out of us (after we jumped out of bed, we called the front desk to verify whether there was a fire, they responded no fire, but advised of the testing.) Who "tests" the alarm at that time of the morning = ridiculous!

"Extremely average"

3
21/10/2017

Stayed there for a few nights as the kids had an event at ISB. To start, despite what is shown on the map, access to and from ISB is a challenge. Even if the cab driver knows where the hotel or the school are (which for us did not happen often), a very round about way of travel necessitated by the need for so many u-turns. The rooms are very, very plain, with one of the hardest beds I have slept on in some time. Suitable work space with charging station which was good. Blue light from the wall mounted climate control was very bright and somewhat disruptive to a good night sleep. Rooms were quiet from neighbor activity, but somewhat difficult to keep early morning sun out...afore mentioned blue light aside. Breakfast buffet was very good, above average for this property I would say, and the restaurant food in general I thought was really pretty good...but very slow service. Gym is average, about in line with what you might expect from the property (a couple of machines, free weights a bike and treadmill). Staff mostly helpful, although seemed grudgingly so at times. Not a bad place, but not great, and if you need to be in this area, may make sense to stay here...I suppose.

"Bangkok visit "

5
18/10/2017

I had the chance to stay 2 nights at the hotel . A warm welcoming ny the front desk . very clean hotel and comfortable .  It was just great.best stay so far. Would definitely come back again and again and again.nice ambience and look and feel. Very nice breakfast and very relaxing and peaceful . Best wishes Samer abu wandi MICE Middle East

"Great location near ISB/Nichada Thani with wonderful service"

5
16/10/2017

Newer hotel located near the International School of Bangkok. Rooms are decent size with hard wood floors which feels cleaner. Breakfast buffet has a wide variety of dishes so recommend with room. Area does get some flooding when it rains. Staff were very helpful and prompt in their responsiveness from printing out my boarding passes to helping hail taxis.

"Overall Environment internal and extenal of the hotel"

3
28/09/2017

Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future. Hotel having all the facility as other hotels, if the hotel management looking for outstanding achievement than other hotel, Hope is there for Best Western to be outstanding hotel in near future.

"Great Hotel"

4
20/09/2017

This hotel is worth for staying. It make us be comfortable and bring us more convenient. I love this hotel. I will com back for the next time and will share/ suggest my friend to come here if they have a chance.

"Staff hard working but there aren't enough"

3
31/08/2017

This was my third time in this hotel. The restaurant has a very limited oft repeated repetoire. The staff really works hard and tries to be of service but there are simply too few of them for the client load. Since it is in a government district there are lots of government and bank meeting making lunch very crowded. The rooms are basic and clean. The conference rooms are adequate but we struggled to maintain a reasonable temperature and had some difficulty with the consistency of the projection equipment.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear elsbethcat, Thank you for taking the time to provide feedback about your recent experience at Best Western Plus Wanda Grand Hotel. I certainly appreciate your comments regarding the staffing levels in the restaurant, along with the projection equipment and temperature levels in the conference room. We have since reviewed our manning during peak periods and have amended this accordingly to ensure we are able to provide a memorable experience to all guests. Thank you once again for your feedback, and I truly hope we can welcome you back to the hotel for a 4th visit. Kind Regards, Rene' Jewell General Manager

"Hotel near to Don Mueang Airport"

4
28/08/2017

The hotel is near to the Don Mueang Airport. The staff are very friendly and helpful. When I arrived, I was welcomed with a welcoming drink. The check in process was fast and efficient. I was a little surprised that I couldn't prepay my breakfast upon arrival. Instead, I was told to pay it when I dine the next morning. But that is not too much a problem.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Lai K, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel recently, and taking the time to provide feedback about your stay. Firstly, please accept my sincere apologies for not being able to pre-pay breakfast at check in. In fact you can certainly do this, and am pleased you mentioned that you could not in your review, as this has highlighted an area which we need to focus some additional training. Thank you for your compliments to the team members who provided a great welcome and friendly, fast, efficient and helpful service. I have personally passed on your comments to the team, and were excited you had such an enjoyable stay. The team and I look forward to welcoming you back to the hotel next time you're in Bangkok. Warm Regards, Rene' Jewell General Manger

"Good hotel for business travellers"

4
28/08/2017

Provide the essential, with multiple adapter wall sockets which was convenience. Has a good pool and gym, good breakfast spread, but limited option for vegan. unless you can take egg and diary products. No Iron in room, so you will need to request for one if needed.

"All was verygood during my two nights stay."

5
26/08/2017

Best Western Plus Wanda Grand Hotel located north of Bangkok, around 40 minutes driving, the staff in the reception offered me warm welcome, room was Good as well, wi-fi available free, near by there is Mall and shopping area, the hotel was almost fully booked, however, i told them that i need a smoking room, but they said we don't have smoking rooms, i said do you have balcony in the room , they said No, I believe that the Hotel have to offer smoking rooms. In general, my stay was very good, the service was O.K, breakfast was O.K. I believe rooms view are almost the same.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Motaz A, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am pleased to read that you enjoyed the friendly and attentive service provided by the team, along with our fantastic location just opposite Central Shopping Mall. Whilst I certainly understand that not having smoking rooms maybe an inconvenience but the health and well-being of our guests and team members is top priority, hence the hotel being completely non-smoking. Thank you once again for providing feedback about your recent stay. Kind Regards, Rene' Jewell General Manager

"Good location"

5
22/08/2017

Second time to stay this Hotel. Well trained staff helpful and friendly. Room were clean as well as quality of bed are excellent. Wifi also good. Location a bit far from downtown. But close to Don Muang Airport. Opposite Central Department Store.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Sathok V, Thank you for taking the time to review your recent stay at Best Western Plus Wanda Grand Hotel. It was certainly a pleasure to welcome you back. I am glad that you had such an enjoyable stay, and thank you for acknowledging all the hard work which our team do in ensuring our guests have a memorable stay. The team and I look forward to welcoming you back to the hotel for a 3rd time in the near future. Warm Regards, Rene' Jewell General Manager

"A Good and Comfortable Stay"

4
21/08/2017

The staffs are very help and caring. Facilities are up to date and working properly. I have tried and they do attend to your comments or complaints immediately. Too bad hotel is always fully booked and I can't extend my stay this round.

"Excellent stay"

5
17/08/2017

The Bangkok traffic at 5pm onward is a pain. What should have been a 15 minute journey from Don Mueng International airport to Best Western took over an hour and a half. Once we arrived to the hotel however, it really was a first class experience. The welcome was great, the food in the restaurant both for dinner and breakfast was very good. The room was very well done with lots of space. Slept well and check out was efficient and friendly. The journey back to the airport was only 15 minutes leaving at 11:45. I'll definitely stay here again.

"Best Western Chaengwattana"

3
08/08/2017

The hotel was chosen to stay conveniently near the Chaengwattana immigration office and near Don Muang airport for onwards travel. The Best Western is a new hotel with everything intact and clean. The room are comfortable but the beds are rather hard and caused some back pain. Further the room is quite noisy with being on the 15th floor you can hear all night the traffic outside and neighboring rooms conversations are well shared. The breakfast menu is quite big buffet but it was apparent the food quality is low/cheap to accommodate the large quantity of food for a very reasonable price. Nearby is a huge Central mall (walking distance) and a few pan cake cafe/tea houses. I went for a day out to the JJ market and mall which is always great fun, takes you by taxi approx 45min for less then thb200.

"Very nice place to stay, Staff so nice"

5
06/08/2017

I stayed for 1 week with family. Great location, Shopping mall opposite , Room was very clean, Staff at front desk were awesome and very helpful. One day my daughter fallen down on street and she injured. The girl and man at front desk hurry first aid for my daughter without asking, it really make me appreciate. She also can speak Chinese that make me amazing , I can't remember her name but maybe only one can speak Chinese at front desk. She always take care guests. This hotel was very nice place to stay. Room-1816

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear yangl978, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am glad that you and your family enjoyed the hotels facilities and convenient location. I am sorry to hear that your daughter was injured, and am glad that my wonderful team were able to assist with first aid. The team and I hope that we can welcome you back to the hotel soon. Kind Regards, Rene' Jewell General Manager

"All the right things with Excellent value for money"

5
02/08/2017

Typical friendly and effective Thai service. Rooms were spacious and well kitted out. Pillows and beds ensured comfortable and good sleep. Breakfasts were excellent as always and a decent selection. Honestly probably the best value for money with some pretty decent eateries around as well as a large shopping centre within easy walking distance. DO NOT miss the Japanese restaurant "Maguro" - easily the best damn Sushi I have ever had! Also worth mentioning was the "Shrimp Shack" next door, but you gotta like your spicy food! Nice pool, nice Gym also. Only one grip, was the nightly dance that had to be done to jump out of the shower as the water would suddenly heat up to scalding every minute or so, before going back to normal!

"Awesome place to stay!"

5
28/07/2017

The hospitality is amazing. Smiling, helpful staff all the way. Great big mall opposite the hotel, you can buy your needful there. Very convenient. There is local stall, street food also next to it. Interesting!

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear 72aidai, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel, and taking the time to provide feedback. It makes me very proud as a GM to read such fantastic feedback about your stay. The team certainly works very hard to ensure they are as helpful as possible to our guests, and ensuring they have a memorable stay. I'm glad you had the opportunity to explore the area and what is has to offer, in-particular the local market which has some fantastic Thai food, and some bargain shopping. We look forward to welcoming you back to the hotel in the near future. Kind Regards, Rene' Jewell General Manager

"Excellent hotel, met all our needs"

5
22/07/2017

An excellent hotel - clean, neat and new with comfortable rooms and courteous staff. We stayed 3 nights and enjoyed the hotel and the location. There is a large mall within 2 mins walking distance from the hotel.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Jagirb, Thank you for taking the time to review your recent stay at Best Western Plus Wanda Grand Hotel. I am so pleased to read that you enjoyed your stay, and we were able to meet all your needs. Like you, many of our guests enjoy the convenient location of the hotel which is near by to IMPACT Exhibition Center, Central Chaengwattana Shopping Mall, Local Markets, and Many temples. I truly hope that we can welcome you back to the hotel in the near future. Warm Regards, Rene Jewell General Manager

"Good hotel for short business trips"

4
17/07/2017

Quite comfortable and good for the money you pay. The food is good and the ambience is quite comfortable. the rooms are quite cosy and well kept.. a good relaxed stay is what is guaranteed. Staff is courteous and the surroundings are well kept. although there is a mall close by the health land about 10 mins from the hotel is an added bonus.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear 801edselp, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel recently, and taking the time to provide feedback about your stay. I am so glad you enjoyed your experience at the hotel from our rooms, food and beverage to the convenient location. Next time you visit be sure not to miss the amazing shopping at Central Chaengwattana which is located just across from the hotel. The team and I hope that we can welcome you back to the hotel very soon. Kind Regards, Rene' Jewell General Manager

"Excellent in all way"

5
28/06/2017

Couldnt ask for more with the price they offer. Room, services, facilities,breakfast all above average and worth money value. Have a very comfort stay and will definitely stay here when I visit Impact Convention Center.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear HenryChew, Thank you for taking the time to review your recent stay at Best Western Plus Wanda Grand Hotel. I am so pleased to read that you had such an enjoyable stay, and were able to experience the great facilities the hotel has to offer. Like yourself many of our guests love the convenient location, especially when attending events at IMPACT. Next time you stay at the hotel be sure to visit Central Chaeng Wattana shopping mall which is located just across from the hotel. The team and I look forward to welcoming in the near future. Kind Regards, Rene' Jewell General Manager

"Over charged THB 10,528.76 on our credit card."

1
13/06/2017

Before our trip to Thailad we were warned not to get ripped off by taxis and shop owners. I never for a second thought to be aware at a well rated hotel. The staff handeling check out were clearly not well trained as our credit card was over charged by THB 10,528.76. As for management... The service was not much better. We were assured that the issue would be dealt with promptly. We recieved absolutely no comunication from the hotel and had to spent the remainder of our trip on a very tight budget as we were now out of pockt due to the hotels mistake. After numerous phone calls and emails to the hotel we have still not recieve the money back. Their response... It could take over a month. Feeling taken advantage of as tourist to Thailand. Will update if we are eventually refunded.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Gary A, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I certainly acknowledge that the team made a mistake regarding the overcharge to your credit card, and for this i apologize for any inconvenience it may have caused. Regarding the communication with the Front Office Manager about your refund. This was processed immediately with the hotels bank, and was communicated to you via email. Also we did forward through to you the letter which the hotel received from our bank stating that the refund has been processed. As discussed in the email, we are unable to communicate with your bank (Card Issuing Bank) as to when the funds would be released back onto your card due to privacy. Once again my sincere apologies for any inconvenience this may have caused. Regards, Rene' Jewell General Manager

"Nice big hotel in the city"

5
02/06/2017

Very friendly receptionist and staff in hotel made all the ambiance better and feel so awesome :) , would definitely recommend this hotel to all friends, located near all the business activities places , supermarket and others

"Clean and efficient "

3
20/05/2017

This hotel is fine for business travel. The room was a reasonable size and it was clean. Take note that laundry takes 2 days. The staff was very pleasant and very helpful. They worked at remembering preferences and accommodating needs. The food in the hotel could use improvement; this was also the conclusion of my Thai colleagues. The hotel is in walking distance of a local hawkers market and a Central mall. There is no MRT near by.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear elsbethcat, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am pleased you enjoyed the interaction with the team at the hotel, who work tirelessly to accommodate all guest requests. Regarding the hotel's laundry service, our turn around time is 24hrs provided that your laundry is collected before 10am, and will be returned before 10am the following day. This is clearly explained in our guest compendium, and on the Laundry collection sheets. Thank you for your comments regarding the food which i have passed onto our Executive Chef. I certainly appreciate this feedback as it helps improve our product offering and standards. At the start of June we will launch our new a la carte menu, so hope that next time you are in the hotel you can come and try our new menu. Thank you once again for your feedback, and hope that we can welcome you back soon. Warm Regards, Rene' Jewell General Manager

"Near Don Meuang airport"

4
18/05/2017

I stayed for 2 nights in this hotel in a group of 4 (with an elderly). The rooms were cleaned, the bathroom was big and the staffs were friendly. The breakfast option was not the cheapest but they had a decent food selection, even my picky grandma enjoyed it :) This hotel is very close to Don Meuang airport too, it took my fam 15 minutes to reach by taxi and there was no traffic that day. The only complained I have was the fact that they messed up the breakfast package that were supposed to be assigned for us and gave them to other guests instead but overall I recommend this hotel :)

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Delfina C, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel recently. It was pleasing to read that you and your family had an enjoyable stay with us. In particular that your grandma enjoyed the vast variety of food on offer during breakfast. Please accept my sincere apologies on the mix up with your breakfast packages. The team and I look forward to welcoming you back soon. Warm Regards, Rene' Jewell General Manager

"Good hotel"

5
09/05/2017

This is first time to Thainland. And the hotel is very good, and the price is ok,all the service is good. The fitness center is the best , I like it very much, and the room is very good. Also the service is also very good. The loacations is goood

"Their hospitality went beyond their guests."

5
01/05/2017

My boyfriend stayed at Wanda Grand Hotel for two weeks on his business trip and I wanted to bring a small surprise and encouragement for him since he flew all the way from Sweden. I was in Japan at that time and the concierge kindly acknowledged my request to help me deliver a post card to him not long after I first made a contact to them. I felt their thorough care on all the course of processes as if I were one of their guests. I very much appreciated when they wrote me in a mail that they had just delivered the card to him adding that he smiled when he received it.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear _kamesawa18, Thank you for taking the time to provide feedback about your recent experience at Best Western Plus Wanda Grand Hotel. I am so pleased to read that our amazing concierge team were able to assist you in surprising your boyfriend during his stay at the hotel. We hope that next time either you or your boyfriend are in Bangkok, we can welcome you back to the hotel. Warm Regards, Rene' Jewell General Manager

"nice modern hotel"

5
22/04/2017

looked very new rooms were spacious and well designed the hotel itself in an area north of bangkok city (pak kret) full sized centre world shopping centre directly across the road with movie theatre and very close to impact execution centre and the department of consular affairs

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear lukejp1, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am pleased you had such an enjoyable stay and enjoyed our spacious rooms. Next time you come stay with us you should try our 1 bedroom Suites which have a fantastic lounge area, with separate bedroom and the bathroom features a wonderful bath tub. Thank you once again for taking the time to provide feedback, and truly hope we can welcome you back to the hotel soon. Kind Regards, Rene' Jewell General Manager

"Thank you Anocha !"

5
26/03/2017

I didn't stayed in the hotel but they helped someone very closed to me when she needed. I'm writing on behalf of a solo traveler of 85 years old. She went spending her day alone in town but at the end of the afternoon she got lost. She came inside the hotel and the front-office staff help her with great professionalism, specialy Mrs ANOCHA. I would like to say a big thanks to her for her warmth and kindness. All the team was fantastic ! Thank you very much.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear JOOREILLY, Thank you for taking the time to provide feedback about your recent experience at Best Western Plus Wanda Grand Hotel. As General Manager it is always rewarding to read such fantastic comments regarding my team and how they were able to assist. I certainly appreciate you taking the time acknowledge the team, and in particular Khun Anocha for her warmth and kindness shown towards your friend. Please be rest assured I have personally thanked Khun Anocha for her amazing service. Next time you are in the area I truly hope you choose to stay with us, and please feel free to contact me directly to make a reservation. My email address is [email protected] Kind Regards, Rene' Jewell General Manager

"Quite good hotel except some issues"

3
19/03/2017

In general hotel is pretty good, big rooms, really good breakfast, good infrastructure! But, - WiFi is terrible with the restriction of two devices (are you kidding???) - Staff is lazy and sometimes forget to change sheets during 4 days or put shampoo or just clean the floor - Money reservation is terrible, 2 costs of staying for a month!! (Guys, I'm not and dont want to give you money for a month) So, #neveragain

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Fedor Z, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. I am glad to read that you enjoyed our breakfast offering and spacious rooms. Regarding your points raised, please allow me to address each one individually. 1) I have personally checked the speed of the internet in the room which you stayed and meets hotel standard. Each room is able to connect a maximum of 4 devices to each wifi password, should you require additional access one of our team members would have been more than willing to assist. 2) My apologies if the cleaning of your room was not up to our usual high standard. I have passed on your comments to the Housekeeping Team to ensure we improve in this area. 3) Whilst I understand your frustration regarding the Credit Card Guarantee but this is standard practice in any international hotel. The release of the money held on your card is dependent on the credit card company, and not the hotel. Once again I certainly appreciate your feedback, and hope that one day we can welcome you back to the hotel. Kind Regards, Rene' Jewell General Manager

"Excellent excellent excellent and at a budget rate"

5
14/03/2017

Everything excellent with the hotel, food, service, staff, free wifi, rooms. Its a non smoking hotel so in case you want to light then go outside. The staff was prompt to provide our room, extremely prompt and courteous. The breakfast was plush. The hotel is about 200 - 300 bahts (depending on the time of the day) taxi drive away from Sukhumvit, in case thats where you want to be...There is a shopping mall, about 5 mins walk and a local market for some shopping. The hotel is about 1:15 mins away from Suvarnabhumi airport and and about 30 mins from Don Muang airport.

"Great short stay"

5
28/02/2017

We booked a king bed suite for an overnight stay prior to flying out of DM airport the next day. The room was very spacious with hardwood floor for the living room and bedroom which I preferred over carpet. There were 2 bathrooms, a smaller one near the living room and a huge one connected to the bedroom. Everything was clean, functional, and comfortable. We ate breakfast downstairs the following morning, and they had a variety of delicious food to choose from. The staff from the front desk, the dining, and the doorman were all very helpful, and made our first day back in Thailand very pleasant. I also wanted to mention that there is an outdoor food market just a short distance away that sells awesome dishes and street food for just a few dollars so dinner was affordable and delicious! I would definitely stay here again if I have to be in the area.

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear kmbperdon, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel recently, and taking the time to provide feedback. It gives me great pleasure to read that you had such an enjoyable stay from our hard working team to the spacious 1 bedroom suites. As mentioned the hotel is situated near by some great attractions including Central Chaengwattana, local markets, World Medical Center, and also Impact Arena. The team and I look forward to welcoming you back next time you are in the area. Kind Regards, Rene' Jewell General Manager

"Nice hotel :)"

5
25/02/2017

We stayed there for one night. The hotel well equipped with everything you need. The room is spacious the bed is very comfy. Most of all we are delighted to thank you the front desk name Sanpop, Yossaya and Anocha for their great service :)

, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Ji S, Thank you for taking the time to provide feedback about your recent stay at Best Western Plus Wanda Grand Hotel. It was a pleasure to read you had such a great stay, and hope that next time you will be able to stay a little longer. As the General Manager of the hotel, I am very honored to be working with such a great team, and I thank you for recognizing Khun Sanpop, Khun Yossaya, and Khun Anocha for there great service. Please be sure to visit us again soon, and take the opportunity to visit some of the great shopping just across from the hotel at Central Chaengwattana. Thank you once again for choosing to stay at Best Western Plus Wanda Grand Hotel. Kind Regards, Rene' Jewell General Manager

"Surprise little Gem in Northern bangkok"

5
27/11/2016

Whilst this is a new hotel it exceeds expectations. Well situated, comfortable and amazing value. Staff were friendly, rooms are comfortable and well equipped. The hotel was surprisingly busy which demonstrated its great value for your money. A true delight.

"Good customer service"

4
25/11/2016

Supportive and approachable customer service made us feel satisfied. They assist my daily needs on freezing the cooling pack for medical needs without failed. And prepared a nice breakfast box for us as we depart to airport in the early morning 5.30am.

"Uncomfortable, poor service "

2
24/11/2016

I was disappointed by this hotel. The beds were so hard I would wake up in the middle of the night with a sore back. The staff was courteous, but when we would ask for something to happen (like calling a taxi), they'd let us know it would take a few minutes for arrival. When we would come back, they would see us and call the taxi then. This is just an example, but it happened several times throughout our stay. The hotel looked pretty, but our room on closer inspection was unclean. It had some things I did like. The room service was good. The staff spoke much better than average English. Our view from the 17th floor was phenomenal. Ultimately though, it comes down to the fact that it wasn't a good nights rest, and didn't have quick service when we needed it.

"A welcome surprise"

4
23/11/2016

I stayed for one night to be close to the World Medical Center for an outpatient procedure. It was very good. Room 1406 was large, clean, comfortable, modern and well equipped. Breakfast included was fine with lots of options but I do so wish an Asian hotel could serve hot tea which is not about to succumb to anemia. I would definitely stay again (and bring a tea bag or two ??)

"Wanda Grand"

4
22/11/2016

This hotel is a great value and has excellent and very helpful service. It turned out to be convenient for our travel plans. However, travelers should be aware that the hotel is far from central Bangkok and takes some time to get there with the traffic. The breakfast buffet was good and convenient. I appreciated all the kind and helpful service. I would definitely stay there again. The only thing I would change is that I prefer a less firm mattress.

"Very Nice"

4
19/11/2016

The hotel was lovely, although further away from Bangkok airport than I thought, was only 700baht to get there. Room was lovely along with the bed, fantastic view from our high room with large window watching over Bangkok. The pool was a little chilly as it was on the opposite side of the building to the sun. All the staff were very polite, when checking out, asked if we wanted a taxi to which the doorman got us a taxi and explained we could hire a taxi out for the day for only 600 baht and he would take us to wherever we wanted to go (ended up costing 2,500 baht which we obviously got played on). Breakfast was also amazing!

"Great Choice with friendly staff and a wonderful breakfast"

5
17/11/2016

I attended a 3 day conference not far from this hotel. I was pleasantly surprised to stay in this modern, clean, efficient hotel. From the welcome drink to calling a taxi, the staff did a great job. Lots of choices at the breakfast buffet, and the chef at the omelet station even made me a Thai style omelet served over steamed rice! If I am back in this area again, this is where I will stay!

"Best Western Plus Wanda Grand"

5
14/11/2016

Nice and clean hotel. Near to mall and street food. The only setback I hope the management can improve on is the bed, need to secure the bed firmly so that it won't be shifting all over when you are sleeping on it.

"small"

3
13/11/2016

The hotel looks very nice, but I really find the rooms to be vey small, not much of place to negotiate.. The beds have wheels, so it moves and it is very hard The breakfast is very nice and the staffs are nice as well. there are some limitation in the language, but it is managebale

"A wonderful stay in Northern Bangkok"

5
06/11/2016

A clean and modern hotel with a well-designed room and wonderful service. The breakfast buffet is AMAZING. Full western and asian breakfast offerings and more food than you could possibly eat. My only complaint was the fitness center which left alot to be desired. But other than that a great hotel.

"Great Hotel !"

5
25/10/2016

We stayed here because it was close to friends. We were very suprised at how clean and efficient the staff was. The breakfast buffet was very good. There is a large shopping mall across the steet. New and modern shops, restraunts and theatres. Rooms were spotless. Staff were excellent. we stayed an extra day. Pool clean and fitness centre has what you need.

"Nice place for accomodation and meeting"

5
23/10/2016

I went there for meeting , the room is new , clean and big space , breakfast is good and varities , the pool and gym also nice. The meeting room is very new with good facilites. the location is close to shoping (Central Chengwattana) and also local food street food, not too far from Don Muang Airport. I will stay here again for sure.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Friday V, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel and taking the time to provide feedback about your recent stay. IT was very pleasing to read you enjoyed our facilities at the hotel during your stay. You are correct in saying that we are conveniently located close to Central Shopping Mall, and many local markets. Once again thank you for your feedback and look forward to welcoming you back soon. Sincerely Yours, Rene Jewell General Manager

"Comfortable hotel "

5
15/10/2016

The hotel is rather new and comfortable. The staff is friendly. The breakfast was OK. The only slightly negative experience was the unexpected required deposit of 1000 Bath (25 euro) at arrival, in case you should use the minibar.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Steven G, Thank you for providing feedback about your recent stay at Best Western Plus Wanda Grand Hotel. My apologies if the deposit at check in created a slight negative experience. This is a common practice in international hotels worldwide and is taken to guarantee any incidentals throughout your stay. This perhaps should have been explained a little more to you during the check in process. Thank you for your kind comments about our team members. The team and I truly hope that we can welcome you back to the hotel very soon. Sincerely Yours, Rene Jewell General Manager

"Possibly the best hotel we've stayed at in the world"

5
11/10/2016

This was the first place we stayed in Thailand and we loved it. It is possibly the finest hotel we've ever stayed in. The staff are so friendly and helpful, the room was beautiful and absolutely spotless and the facilities were second to none. I cannot recommend this place highly enough. We needed taxis to get to a wedding and the staff were so helpful and friendly taking care of everything. They even made me a cake on my birthday! At around 40GBP per night you just can't get accommodation like this anywhere else. The food was delicious and the pool was warm, clean and quiet on the rooftop with a great view of the area. Obviously this is not the place to stay if you want to be in central Bangkok action but the shopping mall opposite and local bars, restaurants and shops made this a great choice for us to be near the action without being right in the chaos. A sublime choice that will not disappoint.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear LoloBoo, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel, and taking the time to provide feedback about your recent stay. It was an absolute pleasure to read that you had such an enjoyable stay. Please be rest assured that your comments have been shown to the team, and were also extremely happy to read that you had a great stay. The team and I hope that we could welcome you back to the hotel next time you are in Bangkok. Sincerely Yours, Rene Jewell General Manager

"Great introduction to Thailand"

5
06/10/2016

Would recommend this hotel to all travelers to Thailand looking for a place to stay. Its a great location out of CBD of Bangkok but close enough to areas of shopping and sight seeing , only cost around $120THB to the famous Chatuchak market and JJ mall.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Joeleqa, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel and taking the time to provide feedback about your recent stay. I am happy to hear you enjoyed your stay with us. You're correct in saying that we are close to areas of shopping with the Central Shopping mall just directly across from the hotel. Once again thank you for choosing to stay with us and the team and I truly hope we can welcome you back in the near future. Sincerely Yours, Rene Jewell General Manager

"It was pleasant stay"

4
02/10/2016

It was very well pleasant & comfortable stay. Hotel staff is also very supporting. Its little far from City however if you are on right time it is not hard to manage via Taxi service available right in front of hotel. I wish they have some more vegetarian food option people like me ;)

"Trade Show at convention"

4
23/09/2016

Best Western Wanda Grand was comfortable and clean. It had a restaurant with a nice breakfast offering. Also there is a small lounge/bar. I came for a trade show at the Impact Center and was pleased with the choice. It is a short cab ride of 60-80 baht to Impact. The staff was very helpful and friendly with this English speaker. Even packed a breakfast for me for my early morning departure to the airport since the restaurant was not yet open - without me asking!

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Mark A, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel and taking the time to provide feedback. It was indeed a pleasure reading your comments and that the team members were friendly and helpful. We continually strive to go above and beyond our guest expectations and was pleasing to hear that the team provided you with a breakfast box at your departure. I truly hope the team and I can welcome you back to the hotel in the near future. Sincerely Yours, Rene Jewell General Manager

"A good hotel"

4
21/09/2016

We stayed for two nights at hotel and the rooms were good- very comfortable and clean, near Impact Muang Thong Thani. The staff are very close and help me a lot for finding night market, I will come back next time

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Nguyenvanha303, Thank you for choosing to stay at Best Western Plus Wanda Grand Hotel. Thank you for your compliments of our team members which I have shared with them and were delighted to hear you had such a great stay. The hotel is indeed conveniently located near Impact Muang Thong Thani which makes it ideal for delegates attending meetings at Impact. The team and I look forward to welcoming you back to Best Western Plus Wanda Grand Hotel in the Near Future. Sincerely Yours, Rene Jewell General Manager

"New Hotel"

5
17/09/2016

Very nice room for my family. I think I will come again. I love here. Good service. All staffs are so kindly person. Interduce you test dinner at the hotel very goid test in Thai food and also easily all transport in BKK.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Nalinthorn123, Thank you for taking the time to review your recent stay with us here at Best Western Plus Wanda Grand Hotel. It was fantastic to read that you and your family had such an enjoyable time. I hope that we can welcome you back to Best Western Plus Wanda Grand in the near Future. Sincerely Yours, Rene Jewell General Manager

"Brand New and luxury hotel."

5
30/08/2016

The hotel is very new just open I think, the decorate are so beautiful and modern. Love the room new and clean. The staff was very nice good information. The location is also very good easy to find from Donmuang Airport so convenient.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Korntong W, Thank you for sharing in detail your recent experience with us and it is my great pleasure to read you the convenience of our location. Your comments on our room cleanliness and team services are very rewarding and will definitely be passed on to the team as a motivation to strive harder. Looking forward to welcome you here again soon. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"Clean and tidy "

5
21/08/2016

Stayed here for 3 nights whilst visiting family. Hotel is new so all areas are still clean. Its opposite central plaza, handy for food and shopping. Local food market near by on same side of road, providing cheap local meals. Breakfast is great catering for all tastes. The pool gets plenty of sun mainly in the morning. No sun beds but seating in shaded area. Would stay here again.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear jennybe68, Thank you for choosing the Best Western Plus Wanda Grand Hotel for your recent visit to Bangkok. We are indeed located only a few steps away from the Central Plaza Chaengwattana and we are just the perfect place in this city to get almost everywhere. Once again thank you for your review and I am glad to know that the team made a great impression on you during your stay. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"Close to perfect but not central"

5
21/08/2016

If you need a central Bangkok hotel this isn't it as it's quite far out. However it's not too far from Don Muang airport (about 40 - 50 minutes in traffic) . If this is the right location for you this is a great hotel. It's very new and a modern distinctive building. Rooms are well designed, clean and have everything you would expect. My wife found the bed a bit too firm so a mattress topper was instantly provided. Breakfast is a varied buffet including European and SE Asian selections. Pool and fitness suite on the 7th floor is good although there isn't a sunbathing area - not our thing anyway. Really enjoyed our stay and would highly recommend for both leisure and business travel

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Richard B, We are all very pleased to hear that you had a pleasant stay time with us I hope to have the opportunity to welcome you back to the Best Western Plus Wanda Grand Hotel in the future and that other visitors will find your review inspiring! Sincerely Yours, Best Western Plus Wanda Grand Hotel

"It's excellent live in this hotel"

5
20/08/2016

Near hotel there is central world shopping mall and small market where you can enjoy the local Thai food. The room inside is clean and comfortable. The staff there is very helpful. The traffic during morning 8:00 is not so good.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Zhu X, Thank you for taking the time to write a review. I am pleased that you enjoyed your recent stay with us. However, please allow me to correct that the shopping mall nearby us is Central Plaza Chaengwattana, not the Central World. Thanks again and look forward to seeing you back here in the near future. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"Not far from Don Mueng Airport"

4
12/08/2016

A good choice to stay if you have a flight at Don Mueng Airport. But not recommend, if you want to make a day trip in Bangkok. Traffic will be worst both morning and evening. Hotel was brand new, room was good, service and breakfast was also good. You also can walk to a big shopping mall which is just opposite.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Alistitle, Thank you for your review. It is a pleasure reading that you had an pleasant stay with us. Looking forward to welcome you here again soon. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"Hotel "

4
28/07/2016

Great hotel, cheaper to book online rather than call hotel direct.great rooms, great service, friendly staff. The bistro food needs to be hotter, was always cold for me. But ordered food was always hot, good food. Has swimming pool and gym. Rooms cleaned every day

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Bruce V, Thank you for taking the time to post your comments on TripAdvisor following your stay with us and for the high-rating stars. However, please do not hesitate to contact our reservation team at [email protected] to ensure the best. We all look forward to welcoming you back for another stay soon. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"New, nice, good buffet breakfast"

5
17/07/2016

The hotel is new and modern. Very powerful water pressure of the shower (I personally don't need that strong as it's a waste). Same as what other reviewers said, the water became too hot sometimes. What I managed to shower was I did not turn the water too strong and too hot. I love their firm bed. I slept very well. They gave 2 water bottles, 2 welcome drink vouchers to use at the lobby lounge until 9pm. Good buffet breakfast starting from 6am which is good as I had an early flight. Nice 2 outdoor swimming pools on the 7th floor. Ask for a locker key from the staff in the fitness room on the same floor. The locker has 1 big towel and 1 small towel inside so you don't need to take extra towels from the staff. Taxi to Don Mueang Airport cost about 100 Baht. The staff called for us. Waited about 4 minutes for the taxi to come. From hotel gate, turn right, walk pass a street food market, walk up the bridge to cross the road and enter a shopping mall. Many restaurants there. When I checked in, there were staff to assist with the luggage but I saw no one when I checked out.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Wsea3h, Thank you so much for your positive feedback. I am glad that you enjoyed your recent stay with us. We also believe that little details make a big difference and are glad they were appreciated; our location a few minutes walking distance to Central Chaengwattana, 15 minutes to Donmuang International Airport and the Impact Arena just few minutes away by car which makes us the perfect place in this area to get almost everywhere. However, I also shared your kind words with the team, especially the front office team to ensure that staff must be there all the time; they were all very thankful and hope to welcome you again soon. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"Overpriced"

2
14/07/2016

We stayed for one night. On the surface it looks like a 4 Star hotel. It is fresh and new and the staff was helpful and friendly. Our room was across the hall from the elevator. That in and of itself was ok, however on the wall was a telephone for no discernable reason. It rang frequently during the late afternoin, apparently for the room cleaning maid (no walkie talkie things?). Then there was the bathroom. At the prices charged, i expect an enclosed shower-or at least the floor should be angled toward the drain. At 1200 baht, I would have been ok, but st 2000 baht, I expect better.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Andy M, Thank you for choosing us for your recent stay and we appreciated you taking the time to share your comment with us. We also love to hear about the aspects you like and the factors you feel we should improve upon. Please accept our apologies for your unexpected experience, and I take your feedback earnestly. I have alerted the House Keeping team about this matter and make sure it will not happen again. We all look forward to welcoming you back in the future. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"Wonderful people at the Wanda Grand Hotel"

5
06/07/2016

The staff were very friendly and helpful. The Security officers, and the Bellboys were so helpful. The front desk personnel was great. The morning breakfast crew was fantastic. The breakfast was very good also. The Dinner experience was not so good though. They were not able to prepare all the items on the menu, so you had to choose again and again. Unfortunately, it wasn't very tasty either.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear carlos1248, Thank you for the comment regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for your compliment and it would be definitely pass to the front office team. However, kindly accept our apologies for not exceeding your expectations in term of dinner experience and water temperature. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Yours, BEST WESTERN PLUS Wanda Grand Hotel

"Stayed for one night for stop over for our flight to Karabi"

4
29/06/2016

Smooth checkin Rooms were modern, clean, being high floor had great view. Good Breakfast spread. The beds were slightly shaky, they need to improve on that. Overall very good, polite staff. Would recommend for layover.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear sumit s, It was delightful to read your kind words about our room and the team; Staff members pride themselves on providing superior service for our guests and I'm thrilled that you experienced just that. Thank you for your review and we wish to see you here again for your next Bangkok trip. Sincerely Yours, BEST WESTERN PLUS Wanda Grand Hotel

"Hotel to stay if you have things to do around the area!"

4
21/06/2016

This Hotel is new so the over all look is clean and the room as well. We stayed on the 18th floor with a King size bed. The bed was comfortable, not sure the type of room we had. Maybe superior room. We stayed here only for 1 night to catch our flight from DMK Airport at 3AM in the morning. This place seems to be popular among business people. It's a walking distance from a shopping center. Located a bit outside the city and definitely NOT close to DMK Airport. It's about 15 mins drive with taxi at 3AM without traffic. And during the day or with traffic (as the street here seems to be on a constant traffic during work hours). The bathroom was nice and clean, the TV channels are more english channels than any Hotel we stayed before, so its good for us. We couldn't say much about this hotel, also about the food as we didn't have any. Couldn't really have a chance to taste any here. We probably gonna stay somewhere else closer to DMK airport next time. But this doesn't mean that this hotel is bad. Like i said, you stay here when you have things to do around the area. This place is pretty far from any tourist area. It's only business buildings and shops around, with street full of traffic. But the Hotel is nice and clean, and by the look of it, the Hotel has a nice Gym area as well. Too bad we couldn't try it.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear lazzaronies, Thank you for choosing Best Western Plus Wanda Grand Hotel for your recent visit to Bangkok. It is a real pleasure to read such a detailed and positive feedback. We look forward to welcoming you back again soon. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"Fantastic hotel!"

5
10/06/2016

This is a great hotel - brand new so every thing seemed squeaky clean! The room and bathroom were very clean, just like the rest of the hotel. Fast wifi and great facilities. Only downside was the the pool was closed for a 'private event' and we weren't informed of this whilst booking - slightly disappointing when you've paid for this service! James

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear JimBobsG, Greetings from Best Western Plus Wanda Grand Hotel. We are pleased to hear that you had a pleasant experience with us and we deeply appreciate you taking the time to review our hotel on TripAdvisor. However, I was sorry to learn that there is some misunderstanding regarding pool event which is actually not a private event. Hopefully we will have a chance to accommodate your next stay in Bangkok. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"Modern Hotel"

4
01/06/2016

This hotel is outside of city, I came here for my friend's wedding. The ball room is beautiful, perfect for wedding. I stay in Superior King room, well-designed, pillow is cozy. There is also gym and outdoor swimming pool. Breakfast is buffet with multiple choices.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear cat7455, We would like to thank you for constructively reviewing our hotel on TripAdvisor, it is delightful to hear that you enjoyed your stay in our hotel and found our products, facilities and services worth recommending. Thanks again and we strongly believe that you will have a memorable stay with us in the future. Sincerely Yours, Best Western Plus Wanda Grand Hotel

"3.5 stars"

3
25/05/2016

Stayed here when moving from Thailand. I wholeheartedly agree with another reviewer. The shower floor is very slippery when wet. I resorted to showering on top of the bath mat because I was afraid of falling. The water does fluctuate hot/cold. Breakfast is expensive. Some of the housekeeping staff is very noisy, talking back and forth between rooms. Staff was very helpful with all my luggage. Except for IT guy when I told them I could not connect to internet. He had his phone connected to data so it was probably working for him. He left and didn't fix the problem. I had to go down to lobby for computer to connect. One day we came back to room and there was strong smell of cigarette smoke although floor was non-smoking. I think it must have come through the vents.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Sandibeach_2000, Thank you for taking your time provide the comments during your stay with us, I have seriously look into most of our shower rooms the tiles were designed for shower, for our noisy staffs I have brief them to be more careful on this for the strong smoke smell probably came from the the guest and of course they get to pay the penalty for this occur. Once again thanks for telling us to improve our service . Sincerely Yours, Anusorn Boonpraset General Manager

"Good Value"

4
24/04/2016

This is a recently opened hotel and it's a good, clean and basic hotel with good value for money. Although not all the staff are fluent in English, they are very willing and try to please. The one area of caution is the shower: the tiles get very slick and slippery when wet, and there is no bath mat, so be careful! The water also seems to fluctuate from "just right" to very hot without warning.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear okpowell55, Thank you for your value comments very appreciated I will personal pass on your comments to our staffs and on the baht mat issue, we usually provided in all rooms, for hot water issue we have already fixed this problem, once again Thank you for telling us what we need to improve. Kind regards, Anusorn Boonprasert / General Manager

"Worth for stay"

5
21/04/2016

I stayed with my husband at this hotel becuase it is new hotel. Room was clean and tidy. Facilities was excellent. Staffs were service mind and willing help. Location maybe far from business area but it is ok. Next stay will here again.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Bank P, Thank you for your value comments very appreciated please allow me to pass on your comments to our staffs, and we looking forward to welcome you and your husband back to Best Western Plus Wanda Grand Hotel. Kind regards, Anusorn Boonpraset / General Manager

"Nice new Hotel but may need some changes"

3
16/04/2016

Stayed here for 3 nights in April. Very nice looking hotel, very polite doorman. Never want to be negative about any place we have been on our travels. The hotel is very new so probably just a few teething problems. The rooms are lovely, very spacious, good air conditioning, tea coffe facilities, tv and a great view from our 18th floor room. Great bar jus a few hundred metres from the hotel and a shopping mall oppsite which was great to get out of the heat. The negative side was no atmosphere, breakfast was bland, the pool which was on the 7th floor was at the back so no sun all day, no where to sit around the pool ( no loungers ) just one wicker sofa. The rooms were not serviced untill late in the day, hence having to go to the pool to sit on a step for an hour until the maid had finished and on our return to the room an hour later was still not finished so we said it would be ok as we just wanted to rest after such a long flight. Reception staff were efficient except for one male member who spoke to us as though we were dumb tourists. Overall I hope that with a couple of changes may make a better place

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear scarlett147, Thank you for your valued comments and glad to know that you had enjoyed hotel facilities, and thanking you telling us on the qaulity of maid service which we definetely will improve from your fair comments, please accept our sincere apologies for any inconvenienced cause. Kind regards, Anusorn Boonprasert / General Manager

"New Modern Hotel. Excellent Value!"

5
07/04/2016

Stayed 3 nights and was a very nice experience. The hotel is close to new and finished to a very high standard. The rooms are a good size and very well equipped. The beds are quite comfortable but a tad on the firm side (as is very common in SE Asia). The food was very good - the breakfast had plenty of choices and was very tasty. We also had lunch in the restaurant 1 day and ordered room service. Both times the food was particularly good and reasonably priced. The location suited us as we had some business in this area - Nonthaburi/Pakret, which is quite a bit north of BKK center. You have a "Central" shopping mall across the road. About 5-10 mins walk over a pedestrian bridge.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Khun Tippawan, Thank you for your review and I am delighted to learn that you had a pleasant experiences stay with us. Please allow me to share your positive comments with our staffs on their excellent work they have provided to our clients. Once again Thank you for your valuable comments your have provide and look forward to welcome you back to BWP Wanda Grand Hotel. Warmest regards, Anusorn Boonprasert / General Manager

"Don't take children - The are not welcome."

1
03/04/2016

What ever you do, don't think this hotel is any good for children. Its truly awful. Its a most un-welcoming hotel. They charge $9 for a children's breakfast, which for most kids is a bowl of cornflakes and a glass of water. The rooms are spartan, the beds so hard, the floor looked inviting and the cleaners had not removed articles left by the previous occupiers. Don't bother booking here.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear 664Luap664, Thank you for taking your time to provided us a review from your previous stay with us and it was our great pleasure to take care of you. With references to the child policy, one child 6 and under in free of charge. We always appreciate feedback as an opportunity to improve our services, thank you for bringing this to our attention and thanking you telling us on the quality of maid service which we definitely will improve from your fair comments, please accept our sincere apologies for any inconvenienced cause. Kind regards, Anusorn Boonprasert / General Manager

"Room for improvement "

3
17/03/2016

I stayed for two nights while visiting the impact convention Centre. Reception staff where disorganized. The door was broken on first room offered, waited 20mins while handymen tried to fix it (clear to me initially this would take time). Second room water ran cold during the afternoon, was ok the next day. Food was bland. Rooms nicely furnished. Tv didn't pick up channels every time. Hotel took 4 days after i checked out (paid) to remove/realise the security deposit from credit card, this was a higher amount than my total booking. Staff whispered when speaking to me, difficult to understand and didn't offer any mitigating services for all the inconvenience caused, only so 'sorry please ask me anything'. Would not stay here again, leave it for the tour buses.

BW_Wanda, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Klara H, Thank you for your valuable comments which these comments helps us to improve our services and we are well noted on the room conditions and staffs behaviors and will ensured that our staffs are well train . Once again Thank you very much, please accept our sincere apologies for any inconvenience caused & Kind regards, Anusorn Boonprasert / General Manager

"Not a great experience"

2
27/02/2016

I was there on business otherwise why would some one stay there!? So far from centre and 50 km from main airport... Rooms are nice and clean - bed was good - people were friendly and reacted quickly when I had an issue. But it took 20 minutes to check in and get my room; The shower switched on its own constantly between boiling hot and lukewarm ; The WIFI kept on dropping off; I had only 5 channels on TV and needed s.o to come and repair; The food is average. Not a great stay.

Sharithat P, General Manager at Best Western Plus Wanda Grand Hotel, responded to this review
Dear Guest Thank you for your comments we really appreciated you spend your valuable time telling us your unpleasant experiences, we have seriously look into this issues and have them resolved, please accept our sincere apologies for inconveniences caused. Sincerely Yours, Anusorn Boonprasert General Manager