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Best Western Hotel Auburn/Opelika Inn, Opelika

4.5/5  - basé sur 405 notations.
205 N 21st Street, 36801-5447, Opelika, United States - See map

Welcome to the Best Western Auburn/Opelika Inn! With spacious guest rooms and a new breakfast room, our Opelika hotel is truly a home away from home with the friendliest staff in town. Our hotel is currently being updated as of July 2017. We offer a complimentary on-site fitness room and free hot breakfast buffet. All guest rooms have been upgraded with new furniture and 40-inch LCD TVs. Our hotel location is close to the Auburn University®. We are close to the Robert Trent Jones Golf Trail, and we have an outdoor seasonal pool which was also renovated in July 2013. Our hotel is close to a lot of major restaurants such as Longhorn Steakhouse®, Outback Steakhouse®, Olive Garden®, Buffalo Wild Wings®, and many others. Hotels in Opelika are known for southern hospitality, but we take it a step further by making each guest feel like family. Whether you're here for an exciting game at the Jordan Hare Football Stadium or on business with the university, you deserve a cool, clean room that has top-notch amenities. Tiger Town Shopping Center is also in the neighborhood, making it easy to pick up the essentials. Your Best Western Opelika has everything you need for a fantastic stay, even if you're here for business. Employees of Auburn University®, Robert Trent Jones Golf Trail, , the East Alabama Medical Center, Benteler Automotive, Kia® Motor Company and Pharmavite® Vitamin Plant are just a few of our regular guests. Your commute will be quick and easy from our Opelika hotel, making business travel a breeze. At your Best Western Auburn/Opelika Inn, rest assured the new upgrades will have you staying in luxurious accommodations. We happily accommodate groups and are always on hand with tips and recommendations. From shopping and dining to some of the most legendary football games in the south, there’s something for everyone when staying at this Opelika hotel. Book your upcoming stay at the Best Western Auburn/Opelika Inn today!

Best Western

Hotel Auburn/Opelika Inn

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 396 guest reviews
NOTE ISSUED
Excellent
236
Very Good
103
Average
35
Poor
12
Terrible
10
REFER TO NOTICE
Business Business
87
Couples Couples
89
Family Family
149
Friends getaway Friends getaway
38
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"No Problems"

5
03/09/2018

I had no complaints. The room was clean, up to date. The bed was extremely comfortable. I usually bring my own comforter, but had no problem using theirs. Bathrooms clean. No issues. Great find for the money spent.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Aprilgoodwin17, Thank you for taking the time to rate your stay and write a few words. We look forward to serving you again soon, Anil

"Great Hotel and Service for Best Western! "

5
03/09/2018

Excellent service all around from check in to check out! very comfortable bed, clean and top notch breakfast with very friendly staff! Stayed in 2 BW hotels this trip and became a rewards member! ??????

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Globetrotting312343, Thank you for taking the time to write this review. We appreciate the rating and kind words. My team members love what they do and take pride in making sure the guests leave with a smile on their face. We hope to serve you again soon. Anil

"Affordable and super friendly"

5
20/08/2018

We have stayed at this location numerous times over the past 2 years. The hotel has always been great and the staff is outstanding. The room rate is very reasonable for the amenities that are included (wi-fi, exercise room, breakfast). The breakfast is much more than just coffee and donuts--it is a hearty breakfast with a great variety of food items.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
5kleins2018, Thank you for writing this review and the 5 star rating. I appreciate you taking the time out of your busy day and glad you enjoyed the breakfast. We do offer a nice selection of both hot and cold items. We greatly appreciate your patronage. Anil

"Excellent! Great Breakfast"

5
16/08/2018

The breakfast very very delightful, and felt just like a home-cooked meal. Henrietta, the breakfast attendant, was very helpful at breakfast, and made sure everyone had everything they needed! She was very polite and kind also.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Cindy K, Thank you for recognizing one of my team members. Henrietta takes so much pride in her job and does not want anyone to leave unsatisfied. She is a great asset to this organization as too are all my team members. We hope to see you again soon. Anil

"COMFORTABLE AND SAFE"

5
08/08/2018

I recommend this hotel for those who are thrifty with their spending. it is a good value for the cost per night. It is clean and has a very friendly staff. The breakfast was really good, which included pancakes. I enjoyed the breakfast very much, especially Henrietta who prepares breakfast and keeps everything stocked up and clean. The front desk was very good with customer service.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
76lauriec, Thank you for the rating and kind words. Henrietta works hard making sure food is readily available throughout the breakfast time, can't let the guest leave hungry. The fresh pancakes with several toppings is a hit with all guests. I hope you enjoyed the scrambled eggs, bacon and sausage. The sausage is made of turkey to accommodate those guests not eating pork. Along with the biscuits and gravy, sure is plenty of food to appetite anyone's hunger. We hope to serve you again soon. Anil

"Nite place to stay"

5
06/08/2018

This is the second time I've stayed at this Best Western and both times my stays were pleasant. The beds are comfortable the rooms are clean and the staff is very friendly, and breakfast in the morning as well presented in prepared.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Redwin1427, Thank you taking the time to write this review. With several hotels to choose from, we appreciate you selecting ours each time. We hope to serve you again soon. Anil

"The 'Best' Keeps On Getting Better"

5
06/08/2018

We have patronized this BW many times over the last 8 years and have watched it evolve into a high quality facility from check-in, accommodations, comfort, amenities, staff attentiveness, breakfast (free), through checkout. Location is very accessible and numerous quality restaurants, gas stations, and access to US and Interstate highways. Its recent renovation added a great deal to atmosphere and memorable experience. Perhaps even greater than the accommodations is the genuine friendliness and helpfulness of both staff and owners...exemplary! Thanks for a great stay.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Louis B, Thank you very much for taking the time to write this review. My entire team work hard each day to make the guest experience the best they can receive. All departments work in the same manner and with the same attitude to achieve a common goal, making sure the guest is taken care of. We are glad you enjoyed your stay and thank you for staying with us each time you visit the area and look forward to serving you again soon. Anil

"Service Beyond Expectations!"

5
04/08/2018

My husband, sister, aunt and I traveled to Opelika for a family reunion. (We are all senior citizens) We arrived a little before check in and were very warmly greeted by Terrell at the front desk. (Happy belated Birthday Terrell) He made us feel very welcomed. He assigned us great rooms on the first floor--2 queen beds, microwave oven, coffee maker, refrigerator. He told us about the complimentary breakfast buffet. I was pleasantly surprised with the selections. I like my bacon crispy and this was perfection! There was a pancake machine which rolled out 2 pancakes at a time. I thought they were delicious. The orange juice was some of the best I've tasted. And I have to mention Henrietta, the attendant. What great service! She came around and asked with a smile if there were anything else she could bring to you. We weren't use to this. Additionally, when we went out to the pool, we saw a chair that allowed handicapped patrons to get into the water. The Best Western was near shopping and eateries. This was not the official reunion hotel, but I don't think the other hotel could touch the service we received.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
JacksonvilleJill, Thank you very much for taking the time to write this review. My entire team work very hard trying to make sure the guest entire stay is as you should expect from us. I appreciate you recognizing some employees. Hopefully next time we can be the Reunion host hotel. Anil

"Nice, Clean place to stop overnight "

4
04/08/2018

My husband and I were passing through this area on our way to Florida. We were happy to find this Best Western. We arrived very late, but the customer service at the front desk was top notch. Marquel, I hope I got his name right, was polite and attentive. He got us quickly on our way to bed after a long day of driving. The room was clean, and had a fridge too. The morning staff at breakfast were friendly and accommodating as well. We would stay here again.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Christyloves2travel, Thank you very much for writing the review. I am glad my team were able to make your experience as you should expect from us. We look forward to your visit again soon. Anil

"Great stay friendly staff"

5
31/07/2018

I enjoyed my stay here your staff Mr.Patel,Henrietta,Scott and Terrell were excellent i will be back. I love the room the company of Henrietta very friendly lady and enjoyed the overall stay thank you very much.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Rowena W, Thank you very much for your kind words and the 5 star rating. My team in all departments work hard to ensure each guest has a great experience with us. We are grateful that you will stay with us in the future and look forward to serving you. Anil

"Nice Place To Stay"

5
27/07/2018

Enjoyable stay. Comfortable room. Friendly staff. Good eats (Breakfast). Reasonable price. EZ check-in, check-out. Close to where I was needing to go for a book signing. Not too far off the freeway. Would definitely return.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Ron D, Thank you for taking the time to rte and review your stay. We appreciate your kind words and look forward to seeing you again soon. Anil

"Conveniently located near EAMC"

5
22/07/2018

My mom was in the ICU at the EAMC near by the Best Western. I am from out of state, so I had no transportation and this hotel was within walking distance. Friendly staff, warm breakfast, and a clean room! I would recommend this hotel to anyone staying in the area.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Jennifer P, Thank you for taking the time to rate and review your stay with us. I appreciate you taking the time especially during this time. I trust your mum is OK. We hope to see you again soon, but under better circumstances. Anil

"Breakfast and Housekeeping"

5
13/07/2018

The rooms were great! The pool was decadent ( the grand-kid and I spent 6 hours a day there)! Anything we asked for they worked to get for us. I would recommend this hotel to everybody!! The food was great and the hostess Henrietta was very nice! Jolanda was very accommodating for everything that I needed.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Annette C, Thank you for your kind words and rating. I appreciate you recognizing my team members. We hope to see you again soon. Anil

"Southern Hospitality "

5
13/07/2018

When traveling out of state and ending up in the hospital with our son the Best Western came to the rescue. They were able to accommodate our late minute checkin and gave us a discounted rate on our room. They had a good breakfast, clean rooms, friendly staff, and a grab and go bag for breakfast. Luckily it was a short stay and we were on our way :)

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Taangel179, Thank you for taking the time to rate and review you stay. We are all glad we were able to provide the service you should expect from us. I hope your son is ok. Anil

"It's awesome"

5
11/07/2018

Seriously one of the best little places you could imagine... You won't believe how clean it is! Pool is small but very clean. In 2 days I've watched people working all over the property. Full hot breakfast... Coffee 24/7... Extremely nice staff...

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Paul C, Thank you very much for the rating and comments. We are happy we were able to provide the accommodations you should expect from us. We are also glad you enjoyed the scrambled egg, bacon,sausage, biscuits n gravy, fresh pancakes. We look forward to serving you again soon. Anil

"Breakfast With Henryetta was Amazing!"

5
26/06/2018

I enjoyed my stay. They had a fitness area, and Henryetta made sure our needs were met at breakfast. The rooms were clean and the hotel is in a really convenient location. We ate dinner at Outback which was located within walking distance.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Matthew H,, Thank you for taking the time to write this review, and the 5 star rating. I hope you had the chance to enjoy your hot breakfast. Anil

"Good Place to Stay"

5
12/06/2018

We had to come to Alabama not on the best circumstances. We were here for our grandfather's funeral. A few of us from the family got rooms here. It was clean, comfortable and they have a nice pool. They have a good hot breakfast ?? scrambled eggs bacon ?? sausage. There is a breakfast hostess named Henrietta. This lady is so sweet and gave us the best service every morning at breakfast.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Mildred A, Let me start by passing on our sincere condolences for your loss to the entire family. Our team work hard to make sure everyone enjoys their stay, especially when we have guests coming under unfortunate circumstances. When you have more important matters to attend to it's up to us to make sure we take care of you as much as possible. I would also like to thank you for taking the time to write the review even during this difficult time. Best wishes, Anil Patel

"Excellent stay"

5
10/06/2018

The hotel employees are very friendly from the moment of check in all the way to check out. They make the stay a pleasant experience. The room was clean and comfortable. I would recommend to anyone staying in the Opelika/Auburn area.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Brittany M, Thank you for taking the time to write this review. I appreciate you taking the time out of your busy schedule. We hope to serve you again soon. Anil

"A pillow"

3
05/06/2018

Very friendly very clean, wonderful staff great reception. Has a decent breakfast for the family. Easy checkin easy checkout, free newspaper in the morning. The vent in the bathroom did not work the toilet had difficult flushing. The price was on the upper side for a pillow.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
A Pillow, Thank you for the feedback. I appreciate your kind words. We have ordered a new motor for the vent and will resolve this problem shortly. We hope to see you again soon. Anil Patel

"Wonderful experience!"

5
04/06/2018

I went on a little getaway by myself to Opelika and stayed in the Best Western there. It was truly a lovely experience! Everything there was so clean and fresh, the pool was well kept, the workout room was very clean with fresh towels, my room was wonderful, it was so quiet, the staff was so kind and always went out of their way to help me, and the daily breakfast was delicious. I really enjoyed getting to know Henrietta, the breakfast staff lady- she was so kind and helpful and my three little boys enjoyed chatting with her each morning when I would video call them while I was eating my breakfast. I would stay there again in a heartbeat!

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
K4282AJAM, Thank you for taking the time to write this review. We all greatly appreciate your kind words. All my team takes pride in their job, making every effort to assure each guest leaves with a smile on their face. We hope to serve you again soon. Anil Patel, General Manager

"Mrs.Jones"

5
27/05/2018

Great service every time I stay here. Best hotel in Opelika. Very clean and nice. Customer service is excellent. The people at the front desk is so nice. I recommend this hotel for any event in opelika, AL.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Mrs. Jones, It's always a pleasure serving you. We appreciate your loyalty to us and Best Western. Thank you for your kind words . As always we look forward to serving you again soon. Anil

"Nice Stay, Nice and Clean"

4
17/05/2018

The check in was slow due to a large bus crowd arriving. This was the weekend for the Tuskegee University graduation. The hotel was clean and the rooms are spacious with a Frige, Microwave, and the rest of the amenities that made me feel right at home. The bathroom was nice and spacious as well, bed was comfortable and slept really well. You can hear noise from the floor above. That would be the only negative thing I would say. There is free breakfast. We did not get to use the hotel fully as we were a late check in and early departure. Request a lower room as there is no elevator at this hotel. This is a nice hotel and if you are in the area give it a try!!!

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Keith A, Thank you for taking the time to review your stay. Your feedback is very important and will be used appropriately. Please call ahead of time and request a 1st floor. If we do not know in advance, you will most likely end up on the second floor. Please for assistance as we have employees that will be more than happy to help with luggage. We look forward to serving you again soon. Anil

"Great Experience"

5
16/05/2018

I was 100% happy. The breakfast was excellent. The rooms looked new. The beds were comfortable. Everything was clean. We were really happy with the price off Priceline and this hotel. Henrietta answered our questions and kept the breakfast bar up. The employees looked and sounded happy as they were getting ready for their work day. It was nice to see everyone smiling.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Michelle B, Thank you for taking the time to review your stay. I appreciate your kind words. My entire team takes great pride in the job, making sure each guest has a wonderful experience. We hope to see you again soon. Anil

"Great food service"

5
11/05/2018

Great service by Henrietta in cafeteria. Very attentive and kept it very clean! Will stay again soon Thank you Henrietta! We have several events and will be back in a couple of weeks. excellent service

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Golfmansas, Thank you for the review and team member recognition. Henrietta is a great asset to this hotel. Takes great pride in her job and cared for the guests. We hope to see you again soon, Anil

"Nice Hotel for Football Weekends"

5
08/05/2018

This is a great hotel for football weekends. Check in and check out are quick and smooth. The staff are extremely nice and helpful. The parking lot is well lit for those late games. Highly recommend!!

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Renaee H, Thank you very much for the review. I know we can not please everyone, and I am glad we were able to take care of you. We hope you think of us next time in the area. Anil

"Typical Best Western"

5
02/05/2018

For overnight stays, the roadside Best Westerns are fine. Clean, comfortable rooms, friendly staff, mediocre breakfast included. Wife and I both have mobility problems and despite booking over a month in advance and asking for a ground floor room, we rarely get one. Understood that such requests are not guaranteed, just seems odd it never works out.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
183ronb, I apologize we were not able to exceed your expectations for breakfast. Breakfast is a major component for the overall guest experience. I would also like to apologize we were not able to get you a first floor room. Please ask to speak to me during your next visit and I will personally take care of your reservation. I am hoping we do get another chance to show you we are capable of exceeding guest expectations. Anil

"Clean"

5
28/04/2018

Clean. Excellent value. Room was large and comfortable. Full bathtub with shampoo and Dial liquid body wash in dispensers. Coffee maker in room with decent coffee. Comfortable outdoor seating area. Fitness center with water dispenser and a handful of machines.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
sweetphoebecat, Thank you for taking the time to review your stay. It was a pleasure serving you. I hope you had the opportunity to enjoy our deluxe hot breakfast. If not, I suggest you make another visit soon just for that lol. With reviews likes this it makes my whole team proud that we satisfied the guest. Anil

"Seabee Reunion Travel"

5
25/04/2018

The check-in and the check-out process both went extremely smoothly well. I requested a certain room location which was accommodated. The dining area was clean and the food offered was very good. My stay, although very short, was pleasant.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
U8490EMbruces, Thank you for the review. We enjoyed hosting the reunion and hope you think of us for the next one. I am glad the group had the opportunity to enjoy the fresh pancakes, several topping, biscuits/gravy, scrambled eggs, bacon, turkey sausage along with a selection of breads/pastries and cereal. looking forward to hosting you again. Anil

"Amazingly friendly staff"

4
23/04/2018

All the staff members encountered from the front desk clerk, the breakfast area waitress, and the housekeeping staff were all exceptionally friendly and helpful. The rooms were clean, spacious, and recently renovated. The complimentary breakfast was fresh, plentiful, and kept well stocked. Be advised that the breakfast seating area is small if traveling with a group. Also be advised that this is a 2 floor hotel with no elevator so if anyone in your travel party has mobility issues be sure to request a first floor room. The hotel is conveniently located near Outback, Golden Corral, Taco Bell, and other eating establishments.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Mrs SMS623, Thank you for taking the time to write this review. We all appreciate your kind words . Unfortunately we do not have an elevator but make every effort to provide 1st floor rooms to those guests that require one. At the very least there is always someone available to help carry luggage at check in and check out. We look forward to serving you again soon. Anil

"TRONEY"

5
19/04/2018

Best hotel and personal I have ever had the privilege of dealing with. People are always kind and courteous. I stay here every Tuesday and Thursday would not stay anywhere else.Anil Patel always takes care of my reservations.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Mr. Troney, Thank you for being a loyal guest, not only to the hotel but also to Best Western as well. We always look forward to serving you. Anil

"Excellent service"

5
16/04/2018

Best Western is definitely the BEST place to stay.very comfortable,and accommodating. Highly recommend this hotel.Breakfast was awesome,fresh pancakes, biscuits n gravy, scrambled eggs,bacon and sausage to name a few. Gluten free cereal was also an option. Give this hotel a chance to uhbvb will not be disappointed,

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Donna Sue, Always a pleasure speaking to and serving you. We try to offer all guests an option based on their feedback. Gluten free cereal and turkey sausage are a couple of choices available. Looking for ward to serving you again. Anil

"Awesome place"

5
16/04/2018

Best Western Opelika is the most comfortable and accommodating hotel. Excellent service and really care for the guest.They really take pride in their job and go out of their way to make sure the guest have the best experience away from home.This is my home while in the area. Henrietta and Terrell were excellent. Breakfast was also great,hot and fresh.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
revdswr, Thank you for your kind words. I appreciate you recognizing my team members. You are correct when saying my team members take pride in their job. We look forward to serving you again soon. Anil

"Great value and good service."

4
03/04/2018

This is a quiet room with good bed. It is in a safe location, very clean and the people here are all so nice and accommodating. The front desk, the breakfast service person, and the manager are all nice. We stay here every time we head south from VA to LA. The free breakfast is a plus and always has a great choice of items. The price is very good as well. I found that calling directly to the BW in Opelika instead of going thru the nationwide 800 number for BW saved me money as well. CALL DIRECT! You won't be sorry if you stay here.

"Our 1st stop on way home from Florida"

5
02/04/2018

We were greeted immediately, and check in was quick and kind! This BW property is extremely clean, its older but very owell taken care of! We had a room on the ground floor. The room was clean, and spacious. The person(s) above our room were very active, and every footstep vibrated through our room ceiling! Our only other concern about this property, was the multiply door access from the outside, with no room key required. We walked the entire outside of this place and it was extremely well taken care of! Our breakfast was fantastic! The lady attending the breakfast was Henrietta, and was very friendly and kind! The front desk gentleman was Terrell and was equally kind and enjoyable! We highly recommend this place, and look forward to our next stay!

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Johnsdi, Thank you for the review. Your kind words and employee recognition is very much appreciated. The doors are all locked at 10pm and reopened at 6am.. I'm glad you enjoyed the scrambled eggs, bacon, sausage, biscuits and gravy, fresh pancakes with several toppings, along with a selection of breads and pastries all washed down with fresh coffee and juices. Likewise we look forward to serving you again soon. Anil

"Nice little hotel"

4
01/04/2018

We got a great deal on this hotel on Priceline. Other than a small hiccup at check-in, the process to check in and out was seamless. The room was nice, although the double beds (2 doubles) were tiny. Hubby and I eventually separated as we kept bumping each other. But we did ask for 2 beds, so not the hotels fault. The room was pretty clean, and newly renovated. The fridge was very large for a hotel fridge. The bathroom was quite compact, and if you are sitting on the toilet, you cannot open and close the door. The location is a bit awkward to find, even with a gps, and seems to be in a weird spot. And the sign is low to the ground, so you cannot see it from a distance. If you see a farmers market nursery, know that you are close. We did not eat breakfast so I cannot speak to that. We chose Western Sizzlin instead (see my review). Overall, we would return to this location if we could get a good deal again.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Thank you for taking the time to review your stay. The beds are full XL, larger than twin but slightly smaller than queens. Some bathrooms are larger than others. You missed out on scrambled eggs, bacon, sausage, fresh pancakes with several toppings, biscuits and gravy, selection of cereals, breads and pastries. I'm sure Western Sizzlin had a good breakfast, but you missed out on an awesome one. lol. We hope to see you again soon. Anil

"Clean"

4
02/03/2018

Pros: Friendly front desk, parking for the trailer we were pulling, very clean, spacious room, really hot water, excellent water pressure, shower head was nice and high so my husband didn't have to crouch, DirectTV. Cons: Bed was a bit firm for my preference, AC unit was annoying at times, no elevator. I would stay here again but would request a first floor room.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Molly G, Thank you for taking the time to write this review. I will look at the ac unit. I apologize that we do not have an elevator, however we have only floors. Please call ahead so we can try our best to reserve a room on the first floor. Should there not be one available there is always someone to help carry luggage to your room. Look forward to serving you again. Regards, Anil Patel

"Political"

3
28/02/2018

Avoid Breakfast at all cost.The older Lady that prepares the food always wants you to hear Her political views and hatred toward President Trump and other figures even if your interested or not.I enjoy a meal with my Family without having other people forcing their unwanted or unsolicited views upon Me and my Children. This matter needs to be addressed and resolved.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
flexypocketmonster, I apologize that you had to experience this. However I can assure my attendant did not mean any harm. Sometimes we talk in a manner that may come off offensive or argumentative, but this is not the case. She is an outspoken employee that likes to talk to guests and is extremely friendly. I have spoken to the attendant and she apologizes to anyone that seemed offended. I hope we have the opportunity to serve you again. Regards, Anil Patel

"Excellent stay for three days!!"

5
20/02/2018

I was very impressed with this Best Western!! Very clean, very friendly and professional staff. Brianana H. was responsible for cleaning my room prior to check in. I am VERY picky and I was very happy with how clean it was!! Even had a clean and sanitized TV Remote. Normally I have to clean it myself before I touch it with bare hands. Your folks are doing a fantastic job here so please take care of them. Many hotels do not have workers who truly care about their work and have pride in the results. These guys do and it SHOWS!! There were several people that I can recognize by name, Henrietta (breakfast set up), Terrell Front Desk, but there were several others that worked in these areas on the 16th, 17th, 18th, and 19th of Feb 2018 and they too did a wonderful job! I would recommend this hotel to anyone traveling. Thank You All!! Your hard work is truly appreciated! My only concern for this hotel is there is No Elevator.... Some people may need one. There may be also be a safety concern for walking alone in stairwells late at night or early mornings.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Angie W, Thank you very much for your kind words and recognizing my team members. You are absolutely correct, they all take pride in their jobs and will go out of their way to make sure the guest is taken care of. We appreciate you staying with us and writing this review. I apologize there is no elevator, but next time you are in town, please ask our front desk agent for assistance with luggage or anything else, we are here to help in any way possible. We hope to see you again soon. Regards, Anil

"Excellent stay in Opelika"

5
06/02/2018

This was probably the cleanest hotel room I've ever stayed in in my entire life, which is such a comfort when you're staying in a place that isn't your own. The staff was super friendly, and Terrell, Anna, and Justin are great at the front desk. The breakfast attendant was attentive and kept the breakfast full and hot... and it's an awesome breakfast! I had the biscuits and gravy two mornings in a row, but there are also pastries, fresh made to order pancakes, fruit, oatmeal, hot eggs, bacon AND sausage, bagels, and juice and coffee. Best part is that it is included in your room rate. It was cold during our visit, but there is a nice outdoor area with a pavilion and sitting area and there's also a big outdoor pool. We will definitely choose Best Western Opelika again when we are headed to the area to visit family.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Shelbebear, Thank you very much for writing this review and for recognizing my team members. With several hotels to choose from I greatly appreciate you staying with us in the future. I'm glad you were able to enjoy our breakfast. My team work hard and I am glad they were able to make your stay pleasant. look forward to seeing you again soon, Regards, Anil

"Business"

5
28/01/2018

Very friendly staff and very clean rooms. Good breakfast and coffee. Enjoyed staying here. Have stayed several times and will stay there again in the future. Close to restaurants in the area. Good showers and good towels. Good selection of channels on the tv. And a grab and go bags in the morning which is very nice thing to do.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
JohnmL4029WD, Thank you for the review. I'm glad to had the opportunity to enjoy the biscuits & gravy, scrambled eggs, bacon, sausage and fresh pancakes. Several guests leave before breakfast starts, so we feel that we should have something for them. So the grab n go works perfect for them. We look forward to serving you again soon. Anil

"Snow day stay"

4
21/01/2018

Very nice room, very clean and comfortable. Yummy breakfast and nice staff. Even though this inn is tucked away, I can't say how nice of a visit I had. Would be great for a family stay during big football game weekends.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Starr O, Thank you for the review. We had some crazy weather and I'm glad you made it through it. I'm happy you had the chance to enjoy our fresh pancakes, bacon, sausage , biscuits and gravy to name a few. We look forward to your next visit. Regards, Anil

"Eamc Endoscopy Tech "

5
18/01/2018

I was in room 208 and I felt like at home and everything was fine. It was my first time their and the receptionist was very kind and friendly. I would recommend to all my friends and family members if they need a place to stay when they are in town this is the place to go. I enjoyed my time there. Thanks for a very pleasant stay and may God Bless You and also the staff their. Larry Marshall

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Redbeard21, Thank you very much for this review. It was actually I that checked you in and I'm just doing my job. Making sure all guests feel as close to home as possible. I appreciate you recommending our hotel to friends and family. Rest assure they will get treated the exact same way, as do all our guests. We look forward to seeing you again. May God bless you and your family also. Regards, Anil Patel

"Great for the price! "

5
11/01/2018

This is a great hotel. No complaints other than there is NO ELEVATOR. So make sure you request a bottom floor room if you have a lot of luggage. That's the only inconvenience I could find. The breakfast was great. Gravy & Biscuits, Pancakes, eggs, sausage links, bacon, cereal, bagels, muffins, and a few other items. Beds are comfortable but a little on the firm side. Great seating area to relax, even if it's raining. Clean rooms. Nice bathroom. Nice TV and a lot of channels. Several restaurants nearby. Quiet and safe. I'll definitely stay here again if I'm in the area.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Thank you for taking the time to write this review. I apologize we do not have an elevator, but we do have staff on call with any assistance needed to carry things to the second floor. The breakfast is a major part of the overall guest experience and I'l glad to enjoyed it. All my staff take pride in their jobs and are thankful we were able to provide the kind of service you should expect from Best Western. We look forward to yiur next visit. Regards, Anil Patel

"lovely staff, great location and comfortable accommodation"

4
10/01/2018

We had a really comfortable stay at this Best Western - it was the final stop on a week long road trip and it was wonderful to have access to the great wifi, laundry and the fitness room. The staff were really lovely - welcoming, friendly and above and beyond helpful when we had any questions or issues - thank you again to Anil and Becky for all their help with the pancake making machine! Anil had already ended his shift and was meant to gone so really appreciated the extra time he spent ensuring my daughter got some pancakes! The rooms were warm (it was January when we visited so that was a priority!), clean and comfortably spacious, the parking was fabulously convenient and it was located just a few minutes drive from the centre of the very picturesque town of Opelika so we could skip out for food and sight seeing super easily. A really good stay, I recommend it for anyone visiting.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Tashlaw27., Thanks for the review. All my staff members take pride in their jobs, doing whatever is needed to make sure the guests have a wonderful experience. We appreciate the recommendation and certainly hope to see you again soon. Regards, Anil Patel

"Nice place to stay"

5
19/12/2017

We stayed a weekend while in the area for our son's robotics competition the place is very clean, quiet, and has very friendly staff. We are especially complimentary of the young lady who prepares breakfast each morning. She is friendly and takes great pride in her job.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
NorthALTideFan, It was our pleasure to serve the robotics group. I hope everyone enjoyed their stay like you did. Thank you for reviewing your stay. Yes our breakfast attendant works hard making sure all guests are taken care of. Even with a big group she is capable of taking care of everyone. We hope to serve you all again for the next competition. Regards, Anil

"Comfortable, Quiet & Awesome Breakfast "

5
19/12/2017

stayed for 8 days, rooms keep immaculate everyday. Quiet location, great staff and Henrietta cooking & serving Breakfast in the morning was the BEST! Henrietta made our mornings worth waking in Opeilka

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Brenda B, I appreciate you taking the time to review your stay. I'm grateful to my team for taking care of all your needs during your stay. Henrietta always ready and eager to help all guests during breakfast. With several items we have to offer for breakfast, she is always on top of it, making sure breakfast is always stocked. We hope to see you again soon. Regards, Anil

"Great place to stay - great value!"

5
18/12/2017

Spent two nights in the Auburn/Opelika area for a customers' conference. I was pleasantly surprised at this little gem. The price was perfect! The rooms were totally updated and very very clean! Breakfast was great and I LOVED LOVED the automatic pancake maker. You have to see it to believe it. The staff was always there to help out with any questions I had. Would definitely stay here again.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Donna M, Thank you for your kind words. The fresh pancakes is a big hit, with several toppings to choose from. I hope you had the chance to munch on some biscuits and gravy, scrambled eggs, bacon and turkey sausage links as well. My employees take pride in their work and will make sure they are all taken care of. We hope to see you again soon. Regards, Anil

"Quality Lodging"

5
08/12/2017

Exceptionally clean and excellent professional and courteous staff.Appeared management was doing quality checks early in the morning; thereby, ensuring quality lodging for travelers Checkin staff were very informative regarding eateries, shopping, etc.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Jess L, Thank you for the review. All our team members take pride in their job and work hard to make the guest experience memorable. I hope you had the chance to enjoy our hot breakfast with fresh pancakes, scrambled eggs, bacon, turkey sausage and biscuits & gravy. We hope to see you again soon. Regards, Anil

"Outstanding Service and Value"

5
04/12/2017

I have stayed in this hotel many times when I am in Auburn, and I return every time because of the kind and caring staff. They go out of their way to be sure that your stay is enjoyable. It is a very comfortable and clean facility with a nice breakfast buffet.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
melissapX7824WT, We greatly appreciate your loyalty to us and the Best Western brand, with one of the best Reward programs in the hospitality industry where your points never expire. My staff always put the guest first, and do what ever they can to make sure they enjoy their entire stay. I'm glad you enjoy our hot complimentary breakfast. We look forward to your next visit. Regards, Anil

"Robotics competition excellent hotel experience"

5
04/12/2017

Our school :Lindsay Lane Christian Academy in Athens, Alabama attended the robotics competition at Auburn University for the weekend. We chose Best western they gave us an excellent group rate the staff was very friendly and the rooms were in wonderful shape (love the decor)the breakfast was delicious I highly recommend this hotel 5 stars ??

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
383brandief, Thank you for taking the time to write this review. We recently renovated the hotel, new carpet, bedding, paint and drapery. Our breakfast attendants makes sure breakfast is cooked to perfection and make sure its well stocked and area kept clean for all to enjoy. I'm happy everyone was able to eat. I hope the competition went well and look forward to seeing you all again next year. Regards, Anil

"Clean and Functional"

3
04/12/2017

No frills, staff (with one exception) was average, rooms average, bathroom small. One employee, Henrietta, made our morning brighter with her greeting, her smile, and her service. No one else seemed to care either way.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
kimberlybA4539ON, I apologize that my team were not able to offer exceptional service. This is surprising and I'm glad your brought it to my attention. I would like the opportunity to discuss this with you, regarding my team's performance as it will be used to retrain. What can I say about Henrietta, always smiling and a joy to have on our team. Please call me at 6144021250 to discuss your stay. I look forward to your call. Regards, Anil

"Great Personnel, Poor Facility"

3
29/11/2017

While the staff at this hotel could not be friendlier or more helpful, the facility itself leaves a lot to be desired. We stayed the weekend of Iron Bowl '17 (War Eagle!) with another couple in a second room. For the price charged for the weekend, we expected more. PROS: good staff, good breakfast, clean, comfortable bed with plenty of pillows, not far from the University. CONS: The room was extremely noisy! I felt like the ice machine was IN my room and the people walking around upstairs were about to sit down next to me on the bed. The bathroom was small with very poor lighting and a miserly water-saver shower-head. The bath soap and shampoo were in dispensers in the shower like a discount hotel, and there was only one small bar of soap for washing hands. While we were asked if we would like rooms next to each other, our friends were placed on the other side of the hotel and not even on the same floor. The hotel had no SEC channel (and hardly any others! Even in the lobby!) which I found odd in a hotel catering to an SEC crowd during football season. While I know they meant well, I would suggest that the staff notice when people are eating together and not insert themselves into the conversation. I probably would have appreciated the company if I was dining alone but I found it difficult to talk to my friends, whom I rarely get to see, for the over-familiarity of the breakfast attendants. I've stayed in many fine hotels and, as I said, for the price paid I was expecting more.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Deemon1211, We appreciate you taking the time to review your stay. I apologize that your stay was not as you expected. I will have someone look at the ice machine to see if there's a way to make it more quiet, as well as look at the lighting in all rooms. We are currently looking at new ice machines also. Rooms on the first floor have LED lighting and 2nd floor will soon be equipped with LED too. I will make sure all bulbs are working. As for the shower soap and shampoo, we use only Dial body wash and shampoo/conditioner. I apologize that your group were not able to be close together, it all depends on time of checkin and rooms that were available at that time. Our breakfast attendants are required to mingle with the guests but should not be interfering with private conversations, and I'm sorry if you felt intruded. We are also looking into a new cable package and vendor. Again I apologize you felt you did not get your moneys worth. We hope you give us another opportunity to show you we are. If so, please ask for me and I will personally take care of your reservation. Regards, Anil

"Good Nights Stay"

5
29/11/2017

The room was very nice and clean. Room had a comfortable bed The breakfast was great. Staff was very helpful. Person at front desk checked to see if a certain restaurant was open for dinner, since it was Thanksgiving Day.

"Outstanding Hotel"

5
23/11/2017

This is one of the best hotels that I have ever stayed in. The food service was outstanding. Henrietta was a very friendly and helpful empolyee. She has a golden personality and very easy to talk to. She made our experience outstanding. I would recommend this hotel to anyone.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Leroyp8, I appreciate you taking the time to review your stay. Henrietta continues to perform in a manner that I only explain as amazing. Always going the extra mile to make sure all guests are taken care of. With the large selection we have of hot and cold items, she manages to make sure guests do not leave on an empty stomach. Thank you for recommending out hotel to others. We hope to serve you again soon. Anil

"Business Trip"

5
21/11/2017

I always enjoy staying at this BW - I travel a lot for work and so it's refreshing when I find a hotel that is clean, friendly and affordable. Anil and his staff are always a joy and are always accommodating to my needs.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
S9552LAsarahc, Thank you the review. I know you are busy with other things, and we appreciate you taking some to write this. I am glad we were able to accommodate you while on a business trip. With several access points, I'm sure the speed of our internet met your requirements, and hope you got to use our business center. We are able to fax, copy, scan, email anything for you as well as mail anything for you. It will be our pleasure to take care of these things while you take care of work. Thank you for acknowledging my staff. We look forward to your next visit. Anil

"Pleasant Stay"

4
20/11/2017

This was as great value for the price; rooms were clean and I was able to check in early. All of the staff was pleasant and I left a clothing item in my room and they contacted me to make arrangements for me to pick it up!

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Ms. Callie, Thank you so much for taking the time to review our hotel. My staff and i appreciate the kind positive comments from our guests. I'am pleased to know that my staff member was able to contact you so that you were able to make arrangements to pick up the item that was left at the hotel. We hope to see you soon in the near future. Thank you again, Anil Patel

"Ahh, the joy of a clean room..."

5
18/11/2017

My room was cleaned and smelled awesome. The tv was huge with HD quality and Directv. The free breakfast was delicious and wasn't just bagels and cereal, you had a hot breakfast. After forgetting toothpaste, the hotel provided free Colgate packets.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
KayFBaby, Thank you for recognizing the quality of our hotel. We use only professional products to clean and sanitize the rooms made by Proctor and Gamble. 40" tv's with several channels from Directv. Yes mam, we offer fresh pancakes with several toppings, scrambled eggs, bacon, and sausage cooked, biscuits and gravy to name a few. Like myself sometimes guests forget some essential items such as toothpaste, toothbrush, comb, deodorant and other items that we have ready and available upon request. We hope to see you again soon. Regards, Anil Patel

"Great location, excellent breakfast and welcoming staff"

5
18/11/2017

Recently stayed at this NEWLY RENOVATED Best Western with our family of 4. The staff was great, very welcoming and helpful. Breakfast offered so many choices and was excellent. Will definitely stay here again and recommend to all our friends.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
We are pleased to hear the visit delivered everything you deserve as our guest. Providing a welcoming stay is what we take pride on here at Best Western. I will make sure to share your comments with my team members. Thank you on behalf of the entire team and we'll see you again very soon. Sincerely, Anil Patel

"Wonderful hotel "

5
12/11/2017

Love the staff, Henrietta was a great hostess and would help with anything you needed. She has a wonderful personality. Blake was also very friendly and put up with the 5 of us. It is a small town hotel, felt very safe and very friendly.

"Great Place to Stay, Terrific Value"

5
11/11/2017

We were in the area to golf last week and found this hotel online based on the reviews. It was a great value. Newly remodeled and extremely clean. Staff was so friendly and helpful. The front desk clerk was quick with a recommendation for dinner when I asked. He pushed the luggage cart to our room when my husband went to park the car. Breakfast was great and the lady overseeing it was very sweet and helpful. Definitely recommend and we would stay there again if we're in the area.

"good nights sleep"

4
28/09/2017

the motel is hidden off the beaten path of Tiger Town, very quiet and very clean place to stay. the room furnature is dated but well kept. like before very quite so you can rest without interruption. very good value for the rates offered.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Rayt405, Thank you for the review. We hope to see you again soon. Regards, Anil Patel

"Getting Used to the Place"

5
26/09/2017

We stay here on our way to and from South Florida several times a year. Much of the staff is the same each time, and the are always cheerful and helpful. The youngsters that work reception in the afternoons are especially helpful and seem sincere when they say, "If you need anything, just call the desk for help."

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Vickiedaniel, Thank you for taking the time to write this review. I appreciate your kind words and as always look forward to your next visit. Regards, Anil Patel

"Quiet place to stay near Auburn"

3
20/09/2017

Overall, I was satisfied with my stay at Bestwestern Auburn/Opelika. Because it was game day weekend, the prices were a little steep but I was glad to find a hotel. The location is good. Right off of HWY 280. The drive from the hotel to the university is not bad. About 15 minutes.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
tanyaa882, Thank you for the review. We hope to see you again soon. Regards, Anil

"Hidden Gem in Auburn area"

5
04/09/2017

We stayed on a football weekend. We had a newly remodelled room. Staff were proud of where they worked and extremely pleasant and helpful. Cold breakfast was adequate. Comfy beds. Only 15 min. to Auburn.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Laura D, Thank you for taking the time to write this review. Our team members do take pride in their job and make every effort to make our guests feel as close to home as possible. We hope to see you again soon. Regards, Anil

"within budget with great breakfast"

4
15/08/2017

Mrs. Henrietta Black was great. She greeted me and assisted me with what I needed for my meal. I noticed that she greeted everyone and often assured that the area was continuously stock . I personally like to thank her for her professionalism and if management could reward her with a monetary award as a show of appreciation for her effort. also from desk was great too.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
debra408, Thank you for taking the time to review your stay and acknowledge my team members. They work hard, take pride in their jobs and make sure the guests are taken care of. We hope to see you again soon. Regards, Anil

"Great Service"

4
10/08/2017

This hotel was very accommodating for our traveling sports team. The breakfast was replenished regularly, and the staff was helpful in lots of ways. The location was easily accessible to major roads and restaurants.

, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Thank you for taking the time to review our hotel, we are pleased to know that we were able to accommodate the team and your stay was enjoyable. Please keep us in mind for any future stays. Thank you, Anil

"Lovely hotel and staff"

4
08/08/2017

My only complaint was that the room had a bad smell. The staff was lovely. The hand towel was dirty so I requested all new linen and they brought it immediately and even made bed up again even though I told her she didn't have to. She wasn't happy but she did it and didn't complain and played with my baby. The room was clean we just had 2 big ants on the curtains when we arrived. I thought it was going to end up terrible but it wasn't. Overall the staff had great attitudes and I would stay there again. Bring your own thick blanket if you would like one. Theirs is more like a throw blanket with 3 layers of sheets.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Vonna2934, Thank you for the feedback. I will definitely look into and address your concerns. Thanks for bringing them to my attention. We do have a reputable pest control company that treats all rooms and all other areas on a monthly as well as when needed in between. Regards, Anil

"Clean Hotel"

4
08/08/2017

The hotel room was clean. The hotel has received an update recently (or it seemed). The flooring in the hallways and lobby looked new. The side doors are locked at night to add security. The breakfast was average. The sausage was slightly cold, but I only expect so much out of a continental breakfast. There was plenty of variety. We did not have any issues with noise from the hallway or neighboring rooms. I would stay here again.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
malloryewright1, Thank you for taking the time to write this review. We are renovating the rooms and hopefully should be completed soon. I will definitely look into the cold sausage. Regards, Anil

"A little dated, and those beds!"

3
29/07/2017

The place is a little dated but there is a pool and lots of parking. Instant hot water but small bathrooms. Unfortunately the double beds were the smallest I've ever seen. Breakfast was standard fair and they stayed ahead of the rush. The staff were very good and helpful.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
ExpatAgainandAgain, Thanks for the review. We are currently renovating the rooms. New paint, carpet, bedding, drapery to name a few. It is our hope you give us another opportunity to serve you. In the near future we will change out some of the doubles for queens. Regards, Anil

"Pleasant rest"

4
18/07/2017

On our way home and having driven all day we were looking for a good comfortable rest and bed, and found it at this Best Western. When we checked in after dinner the clerk was very pleasant and was quite helpful. The bed was very good and the sleep was appreciated. The breakfast was typical for motel.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Mike R, Thank you for the review. We appreciate your kind words and look forward to seeing you again. Regards, Anil

"Opelika experience"

3
13/07/2017

This was a good value for the price, but would like more security on the other access doors after 7 or 8 pm using key cards. Not a bad experience, but would be more likely to stay again with this feature.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
974Rhondas, Thank you for the review. We are currently requesting bids for new locks for the entire hotel, and should be in stalled in due course. Regards, Anil

"Clean, Quiet, Comfortable"

4
10/07/2017

Close to the interstate but on a side street just enough back to be quiet. GPS suggested because the sign on the main traffic street may not be seen while watching other vehicles. Standard breakfast with usual items - no complaints about quantity and selection.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
MnineM, Thank you for the review, we certainly appreciate it. Anil

"Stay with BW"

5
09/07/2017

We were very pleased with our recent BW experience in Opelika. Friendly people, clean property, good breakfast, and an excellent value. This is our second time relaxing here between meetings, and we will probably stay here again next year.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Tedm273, Thank you for your kind words. Glad you enjoyed your stay and look forward to seeing you again. Anil

"Great place great value "

5
08/07/2017

We had a wonderful experience at this hotel from the phone call to check out.Evette took our reservation and met us with a cheerful smile at check in. Our room was clean and quiet. The pool area was very refreshing and well maintained. They even have a great covered deck area for giving. Breakfast with delicious and a wide and plentiful variety of items. Great safe location close to Interstate a several options for restaurants nearby. We will definitely keep on list for future trips.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Kay R, Thank you for your review. We look forward to seeing you again soon. Anil

"Nice comfortable nite"

4
06/07/2017

Great mid range hotel, with convenient location, but a little Difficult to find your first time doing there, but is right behind Domino's Pizza. King room lay out excellent, Breakfast good, Hot water plentiful Employees very helpful.

"One Night Stay on a Road Trip - Very Nice and the Price was Right!"

5
29/06/2017

We stayed here one night before our flight the next afternoon out of Atlanta, which was an easy 1.5 hour drive. On the outside the hotel looked new. On the inside you could tell that it wasn't new, but it had been completely renovated. There was fresh paint and new carpet everywhere. The room was clean and a nice size. There was a refrigerator and a microwave. It was the normal Best Western room that we have come to expect. The front desk clerk that checked us in was very pleasant. The pool was nice. Also there was an outdoor seating area that was very inviting. Breakfast was the usual Best Western fare. The gal who ran the breakfast area was very accommodating. She kept asking everyone if there was anything else they needed. I would definitely stay here again. The price was right..... $80 with tax.

"Above and Beyond"

5
22/06/2017

Anil & staff have gone above and beyond to take care of all my employees while are company is doing work there. Anil has been a joy to work with and has made my job easier and less stressful when booking rms. I don't know of any GM's that go out of their way and provide dinner to their guests like he did for my guys!! Plus, as the hotel has been under renovations he has been more than accommodating to us and moving my guys so that the noise & dust haven't affected them. I highly recommend this BW!!! Thank you Anil Patel (GM) and thank you the staff of BW for taking great care of us.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Sarah C, Thank you very much for taking the time to write this review. These words means so much to all of us. My entire team work hard to prove excellent accommodations for all our guests and although we sometimes fall short we certainly are happy that we can provide such service to your crew. I would like to thank you and the crew for understanding the renovation process and allowing us to switch rooms during the renovations. We hope we continue to service your company every time you are in the area. Regards, Anil

"Refurbished and a good value"

3
13/06/2017

We chose this hotel for three reasons-hot breakfast, outdoor pool, and the reviews. I am going to divide my review into categories and you can decide what matters to you. Location- it was easy to find and there are many restaurants nearby. The hallway doors are unlocked to the outside and they do not have card key entrance. I did not think this was safe. Breakfast-yummy and fun toppings for pancakes. Amenities- There is NO elevator, the pool area is small but clean, and there is a nice outdoor deck with picnic tables and a grill. Room-clean. The bed is a comfortable firm bed, if you prefer that. We do not and did not sleep well. This will be the reason we do not return. The pillows are the small square ones (hate them). The redecorating is nice. The shower goes cold when a toilet is flushed. No extra towels in bathroom. Staff- they were so friendly! Everyone greeted us and seemed happy doing their job. Check-in and check-out was a breeze.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Nina E, Thank you for taking the time to write this review. The exteriors doors are locked at 10pm, giving enough time for late comers to return. We are currently getting quotes for new locks for the entire hotel and will proceed in due course. Extra towels are readily available 24hrs a day at the front desk. I most certainly will look into the plumbing, find out what causes this and see if it can be repaired. Thank you for recognizing my team members, they all work hard. The pillows should not be square, they may appear that way once in the pillow cases are put on as we do make the case tight for appearance purposes. All bedding meets Best Western standards. It is my hope that you give us another opportunity to serve you. If so, please contact me directly and I will personally take care of your reservation and make sure there are extra towels in the room and see about keeping a few larger pillows. Regards, Anil

"Don't stay there"

2
13/06/2017

Not like your usual Best Western. The TV hardly had any channels, they had paid programs like face cream, copper pots, jewelry, etc. Probably the cheapest service you would pay for. The room had this awful green color, no decorations. Extremely plain. Carpet in poor condition, no baseboard and ceiling could use work also.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Chevygirl, Thank you for the review. We have over a 100 channels including HBO and Cinemax, as well as ESPN, CNN, FOX, TNT, USA to name a few as shown on the TV guide provided in the room. We are currently renovating the hotel as we speak. The carpet and cove base has just arrived and we will be installing soon. The walls are being painted and we do not want to put back the old cove base knowing we are going to install the new one. carpet will be replaced once the rooms are painted, and new art work will also be installed. It is my hope you give us another opportunity to show you we are a hotel worthy of your business. If so please contact me directly and I will more than happy to handle your reservation personally. Regards Anil Patel

"Friendly Staff and Clean facilty. Room smell very musty. Great location."

3
12/06/2017

Chose this property for it closeness to the hospital, 1-2 minute drive. This appears to be an older property that has been updated. The property was clean. The room was clean and updated. But the room had that old hotel room musty type of smell. There was no bed spread, just a thin sheet and thin blanket. Had a room with two doubles. The mattress was ok, but not great. The A\\C worked very good. The staff was friendly. Felt safe staying at the property. Easy to get in and out of the property. Only negative was that musty-mildew type odor in the room. Doubt I would stay there again by choice. Room rate was a little better than some of the other newer hotels in the area.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Roger B, We are still renovating the hotel. Several rooms still to paint because of high occupancy, there is a delay. Carpet, artwork, drapery, bedding will also be updated soon. The musty smell is I believe is due to the AC, these will all be thoroughly cleaned this month. I hope you reconsider and stay with us again. if so, please contact me and I will personally take care of your reservation. Anil

"Southern Comfort"

5
11/06/2017

All-Star staff of people who really care. Clean.Quiet, Comfortable and a refreshing cool pool., Best place to stay in the area. Highly recommend for great free breakfast, good cup of coffee and a good morning smile.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Neonvito, Thats for this review. We strive to provide excellent service and happy we did with you. We hope to see you again soon. Anil

"Best employee "

5
10/06/2017

The place is awesome. It's very cozy and homey. It has great breakfast. I met one of their employees, her name is Maranda, she is very sweet and helpful. She knows what she is doing. Thank you your kindness.

"Awesome "

5
08/06/2017

The. breakfast was awesome. The staff was very friendly and helpful. We had everything we needed and enjoyed it very much. It is conveniently located to the golf courses at Grand National. Very good choice.

"Great place to stay!!!"

5
07/06/2017

We love staying at Best Western Opelika. The employees are friendly and go out of their way to make you feel welcome. The free breakfast is great! Internet hookup is great and there is a computer in the lobby to use if you need to print something. We stay there 2 or 3 times a month. I love the rewards system. Last trip we stayed for free because of my rewards!!!! Great place to stay!!!! As a matter of fact I am a retired State of Alabama employee and can get a huge discount at the Grand Marriott in Opelika and I still would rather stay at Best Western because of the

"Excellent !!!"

5
12/05/2017

This is the first time I have ever felt compelled to leave a review but this Best Western deserves it ! This was the cleanest (inside and out),most friendly,standard Best Western I have ever stayed at . It was just far enough from the interstate to be very quiet with plenty of parking. There were many restaurants within one mile with a Duncan Doughnuts ,Domino's,Heaven Baked Ham in walking distance(across a quiet street). The whole area seemed very safe and clean.I would highly recommend this hotel. This hotel should have a plus rating !!!

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
B1402TNgeorgeb, Thank you very much for taking the time to write this review. We are extremely grateful for your kind words, and look forward to your next visit. Anil

"Always Helpful"

5
04/05/2017

Living in Opelika and hosting out of town guest frequently, we are always needing hotel rooms. Usually for business, we might need one room per night or 10 rooms per night. Anil and his staff are always accommodating and go above and beyond to make sure we have what we need. Thanks for making life easier!

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Ntmitchell, Thank you for taking the time to write a review. We appreciate your king words and team member recognition. We look forward to your next visit. Regards, Anil

"Great hotel"

4
26/04/2017

This hotel was great,clean everything was updated.The only problem was they had a pancake machine.I love going to Best Western because of the waffles.The pancake machine didn't work right and they tasted horrible.But the rest of the breakfast was good.Grest value for the money

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
deebell12311231, Thank you for writing the review. There was an issue with the pancake machine that has since been fixed. The pancakes are back to their normal fluffy, yummy self. Regards, Anil

"In town for golf"

5
17/04/2017

Travelling alone, needed a place 5 nights while playing at Grand National. I checked reviews on various places in Auburn and Opelika. I'm not fussy, so no need for an expensive fancy place. This was a few dollars a night more than I wanted to spend, but I'm glad I did. The high points... Location - 10 minutes from the course, and lots of restaurants within 10-15 minutes along Pepperell Pkwy from Opelika to Auburn. Room - spacious, modern, clean - much better than I was expecting Breakfast - I just grabbed a quick bite each day, but I could see that they have a good selection of food, with toaster, microwave and pancake maker (don't know what else to call it) I would definitely stay here again, and recommend it to anyone.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Bill K, Thank you for your kind words. We strive to provide excellent service day in, day out. Yes it is a pancake maker. We appreciate you staying with us in the future and recommend to others. Regards, Anil

"Good Place to Stop"

4
17/04/2017

After driving all day, it was nice to be welcomed by a friendly employee. Our only problem was the key card being wiped clean by the time we got to the room, but that was taken care of easily. Our only minor criticism was the lack of sausage in the gravy the next morning.

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Ruth C, Thanks for the review. I apologize for the inconvenience, however key cards may deactivate if close to cell phone or credit card. I will definitely mention the gravy to the attendants. Regards, Anil

"Very friendly staff & comfortable accommodations!"

5
08/04/2017

Stayed here while visiting our son who is working at Auburn University. Room featured a very comfortable bed and the bathroom looked newly renovated with a lovely shower. We had problems initially with the TV, however my husband tightened the wall connections & we were fine--very large selections of channels. Large selection of restaurants nearby & quick ride to downtown Auburn.Kudos to the super friendly woman who took care of the breakfast area--she was amazing & we appreciated the hot breakfast every morning. Would recommend to folks traveling in the Auburn area!

Anil P, General Manager at Best Western Auburn/Opelika Inn, responded to this review
Donna S, Thank you for taking the time to write this review. I appreciate the shout out to our breakfast attendant. We appreciate that you recommend our hotel to others. We look forward to seeing you again soon. Regards, Anil

"Excellent Staff"

5
07/04/2017

Stayed overnight at this hotel while traveling through Auburn/Opelika and left my camera in the breakfast area. After leaving, I called two hours later down the road to find out they had found it and placed it at the front desk. I returned to pick it up without incident. I really appreciate the honesty and integrity of the staff there; I can't thank them enough. The hotel is a little dated, but clean and comfortable. Location was convenient to the interstate. I would stay there again.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
KEW824, Thank you for taking the time to write this review. Businesses are successful because of the employees that work hard and are honest in what they do. We start renovations next week, new paint, carpet, bedding to name a few. We appreciate your kind words, and are grateful that you will stay with us again. Anil

"Nice place"

5
04/04/2017

After a busy day of visiting national infantry museum we stayed here. Very clean, front desk accommodating to questions asked, great breakfast. The bed was comfortable. Would definitely recommend to anyone looking for a great hotel

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Joyfran, Thank you for taking the time to write this review. We appreciate you recommending our hotel to others and look forward to your next visit. Anil

"Great place to stay"

5
01/04/2017

Stayed a couple of nights while we toured sights in the area. Hotel in not new, but is clean and reasonably updated. WiFi was challenged one night, but the front desk said there was an area wide problem beyond their control. Quiet and easy to get to. Access to many sights around and plenty of restaurants with 5-10 miles. Breakfast was good--standard offering as most other hotels.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
PhilR9, Thank you for the review. There was a problem with the internet area wide, that has since been fixed. We also had our internet equipment checked in case of any internal problems, but none were found. We hope to see again in the near future. Regards, Anil

"Travel for Business"

5
29/03/2017

This Best Western Hotel was great! Clean, nice and was very accommodating. I made a specific request and they had no problem meeting it! The rooms are very spacious and quite. The grounds were well kept.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
JHItechnology, Thank you for taking the time to write this review, We appreciate your kind words and look forward to your next visit. Anil

"Good hotel"

4
21/11/2016

This hotel is pretty good. The front desk staff was friendly, there is a free breakfast and the location is good. There is no elevator so I had to drag my suitcase up and down stairs. In addition, the pressure in the shower was very low and the water was either scalding or cold.

"PURE DELIGHT"

5
21/11/2016

I will make BW my hotel of choice. The staff at Auburn/Opelika was extremely fantastic. The Pancake Bar was to die for. They made me feel right at home. I was mostly impressed by the shampoo and the body wash that was already in the shower. I was greeted when I walked in and I was also told to have a nice day and stay warm When ever I'm in town again I will insist on BW.

"Ft Benning graduation "

4
10/11/2016

Visited for sons basic graduation. Takes about 35 minutes to get to the post. Allow an hour and remember that these cities straddle a time zone, so GA is an hour ahead. Pretty standard rooms with great TV and expansive cable. Like 100+ channels. Free wifi, larger fridge and microwave in room. Beds are firm but comfy... they may be memory foam. No elevator, which is odd. If stairs are a problem, ask for the 1st floor. Excellent staff here. Every person we have talked to! My only concern is that there seems to be no security on stairwells and exterior doors at the hallways. For this reason I would hesitate to stay here alone. That freaks me out. The area seems safe enough but I really prefer card keys required for all access points away from the lobby.

"Mr"

5
09/11/2016

My family and I really enjoyed how nice and helpful the attendant was, her name is Courtney please let her know that our family enjoyed our stay. The lobby and the room were very clean.... Thanks again for great customer service!

"Road trip"

4
04/11/2016

Nice BW, very reasonably priced. Wi-fi was good, direct tv a pain to deal with. Breakfast was basic, area small. Room was clean. Basic toiletries and good towels. Exterior doors not locked, but never felt unsafe. Only complaint was the ice machine next to our room, should have changed as soon as I saw it. Someone getting a lot of ice at 6am! Very noisy.

"Amateur"

2
02/11/2016

Blocked FOX News for a while... ( direct tv) Wifi sketchy, breakfast was terrible, front desk willfully unhelpful. Newer bestwestern. All king beds upstairs, no elevator, blankets scratchy, good bed, . Eggs pure rubber, biscuits cold and day old , good coffee, good yogart. No bananas. Wait person unfriendly and unkempt. .. but if all you need is a very good bed, clean room, at a decent price.. this is just fine BW.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Randa P, Thank you for taking the time to write this survey. Good or bad we appreciate all reviews so we have a better understanding of our strengths and weaknesses. I would to apologize that your stay with us was not up to the standards you expect from a Best Western. I will use these comments to retrain the team members, and make the necessary changes to improve the experience for every guest. Although we can not control the cable channels we most definitely can regarding breakfast, bedding and staff. It is my hope that you give us another opportunity to serve you, if so please call me directly and I will see about a better discounted rate for the inconvenience. Anil

"Serves the purpose, convenient to Auburn, right off highway."

3
27/10/2016

Like the title says, you can stay here and be fine. It's near enough to Auburn (especially on a football weekend) and right off the highway. Breakfast is ok (grits were great!) and it's just this side of clean and nice enough. Sleep quality was very good. No elevator (only two floors) and side entrances are open 24/7...?? People were nice. Not a Hampton Inn, but it served the purpose.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Nagled, Thank you for the review. We are currently taking bids for renovating the entire hotel and will start renovating beginning of 2017. We hope to see you again. Anil

"RTJ Tour"

4
22/10/2016

Our golf group finished our tour in Opileika, staying at this BW. The rooms were very clean and comfortable. The breakfast was varied and well presented. The staff was very helpful. Good stop! We will go back again.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Dtesno, Thanks for the review. We have a good all around crew who deserve the credit. We look forward to your next visit. Anil

"Stop over during Biloxi trip"

4
19/10/2016

This was a very good choice. We picked it because of the reviews and were not disappointed. It was clean and quiet, bed comfortable and staff very nice. Breakfast included hot choices and was an added value. I would definitely stay here again.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Robinadcock, Thank you for taking the time to write this review. We encourage all guests to log onto tripadvisor and write a review whether its good or bad. We appreciate all the positive ones and learn from the negative ones. We look forward to your next visit. Anil

""BEST" Best Western"

5
18/10/2016

Love this hotel. Always clean and comfortable, inside and out. Reasonably priced except on football game weekends, then you can forget it. This hotel is always well maintained. I hope the older it gets, they continue to put money into it to keep it running. Nice comfortable patio area. Clean pay laundry area. They have a pool, but I have not been around to see it this year. Great hot and cold breakfast items and nice eating area. The more people that stay here, the worse for me, lol, but I have nothing bad to say about this place. Thank you for keeping this hotel the Best.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
1Cash, Thank you for taking the time to review your recent stay and we appreciate your kind words. We are actually getting bids on renovating the entire hotel, including bedding, furniture, carpet as well as redesigning the atrium. Trying to make the whole guest experience that much more pleasurable. Anil

" Very comfortable "

4
16/10/2016

This hotel has the right idea! Clean and comfortable rooms at a great price! The grounds are well-maintained and the room was spotless! The bed was very comfortable and the property was quiet-a great night's rest!

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Blacksheep101, Thank you for taking the time to review your recent stay with us. I appreciate the kind words and look forward to your next visit. Anil

"Maintaining quality"

5
16/10/2016

When ever we head to Florida from Memphis, we plan a stop at the Best Western Auburn/Opelika Inn. Since its renovation several years ago, they have maintained the quality and clealiness. The staff has always been helpful.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Vickidaniel, Thank you for the kind survey. I know people guest busy with more important tasks, but we really appreciate you finding time to write a review. A business is only as good as the staff, and i appreciate you acknowledging my members. We look forward to your next visit. Anil

"possibly the best stay"

5
11/10/2016

stayed for 5 days from Hurricane Matthew what a wonderful stay- friendly and helpful staff, price very reasonable,nice breakfast with good coffee, and very clean room. Owner/manager always out walking the hall checking things never saw that occur at any of the other Best Westerns we've stayed at.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Andi A, Thank you writing this review. Without them we do not know how we are performing. I hope that you where not affected due to the Hurricane. I have a habit of walking the halls as I also inspect the rooms, making sure staff are OK and help pull laundry from guest rooms whenever possible. Hopefully you can visit us under better circumstances next time. Regards, Anil

"One of my top five experiences."

4
08/10/2016

I am a charter bus driver and have stayed at many different hotels. This by far was one of my best experiences. The staff was friendly and always had time for a hello and a smile. The room was clean and well proportioned and the bed was comfortable.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Ronald B, Thanks for the review. Its all about customer service and we strive to perform above the expectations of the guest. Looking forward to serving you again. Anil

"Excellent room and service; reasonable price"

5
28/09/2016

I needed a few hours of good sleep on a long driving trip. Hotels.com listed a number of inexpensive hotels with poor reviews and expensive hotels with good reviews. This was the only facility on the local list with good reviews and a reasonable price. Those reviews were accurate.

Anil P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Dan N, Reviews are very important to any business. In hotels 85% of travellers review hotel before deciding where to stay. The Guest is the ultimate inspector as you are the ones that are paying for the service we supply. We appreciate you taking the time to write this review. Anil

"Great staff!"

5
26/09/2016

We checked in after a long, arduous trip and were absolutely exhausted. Luckily for us, Olivia was behind the front desk. She not only was very professional, but treated us as though we were family. That was our introduction to this hotel. We got to the room and it was extremely clean. The next morning, a different front desk clerk, Gabrielle, treated us royally and made us feel as though we were important guests.

"Alabama Vacation"

5
25/09/2016

This Best Western was set back from the main highway but easy to get to. It was well maintained and the staff got us checked in very quickly. The room was well laid out and the beds very comfortable. I was surprised at how quiet it was, so you could get a restful sleep. The breakfast area and the meal were very good.

"AWESOME"

5
22/09/2016

They were amazing from start to finish we had sick family at the hospital and came in late and I was still able to get. Room and a discount for the hospital and also Justin the clerk on night shift was awesome customer service was great all the girls that fixed breakfast which was really good also and clean rooms and nice housekeeping they are a good place to stay definitely best hotel I been to in a while A++++ great thanks guys I highly recommend this hotel to anyone for a stay for the game or if your in town for business whatever it's a great place and for kids our daughter was with us and she is 3 they were very nice.??????????????.

"Auburn Football weekend"

4
12/09/2016

Good location and not too far from Auburn's football stadium. Very clean, newer hotel. Room entry through interior of hotel. Good hot & cold breakfast options. Big flat screen TV, refrig & microwave in room - coffee maker & hair dryer in bath room. Also, shower had shampoo & body wash dispensers which was a nice alternative to standard small shampoo bottles & bar soap.

"Truck driver"

5
12/09/2016

I'm with piggly wiggly and just wanted to acknowledge that Oliva at the front desk is very friendly and goes above and beyond even reminded me to get a receipt for my stay! The fresh coffee helped with the early morning departure and she even allowed me to come get my headphones I left in the room

"Great hotel"

4
31/08/2016

We had 2 rooms both clean on our way back to South Carolina breakfast was good but the new pancakes machine is not very good cold and thick. You where supposed to have wi-fi did not work in the room I had worked to get done never work call no help

"nice place to stay"

5
21/08/2016

this hotel is beautiful....all bases are covered...someone paid special attention to what customers want and need while traveling or just need some nice place to stay. O THER HOTELS CAN LEARN WHAT THE MEEANING OF HOSPITALITY...ALL THEY HAVE TO DO IS TAKE A LONG look at the way BEST WESTERN does business

"Good place"

4
17/08/2016

This was a good place to stay for the price, rooms where clean and quiet, close to shopping and eaterys, breakfest was only complaint i had next to no elevators. Front desk staff where nice. Theirs is a 20.00 charge for incedentials

"Decent quality for the value"

3
16/08/2016

Bed was comfortable, fridge was cold. Not my favorite layout (my room faced parking lot on first floor), but a decent place to stay for the value. Staff was friendly and helpful. Room was clean and neat.

"Hidden Jewel!"

5
15/08/2016

I stay here often to attend nursing school and early morning clinicals at the local hospitals and I will never stay anywhere else. I love the EXCELLENT CUSTOMER SERVICE (from the front desk to house keeping everyone is very friendly and helpful). The hotel is modern with EXTREMELY CLEAN ROOMS, well-appointed with comfy beds, microwave, fridge, desk, hair dryer, iron, and ironing board. The pool is clean, clear, and relaxing. I utilized the on-site laundromat to launder my scrubs and it is extremely clean, cozy, with great equipment.

"Great place to stay!! Great staff, comfortable rooms,"

5
04/08/2016

We had a family funeral to attend and stayed here. Gabriele and Olivia were both cheerful, helpful, kind and friendly. The hotel was clean, the beds were comfortable and the price was great. I highly recommend it. EXCELLENT STAY!!!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Janet R The staff and management here at Best Western Auburn/Opelika Inn, greatly appreciates your feedback of our hotel. We were excited to learn that your stay was an enjoyable one, even with the circumstances that you were in town for. We thank you for your recognition of our our staff in regards to the customer service you received. We look forward to having you stay with us again in the future and again thank you for your review.

"Good, but not perfect"

4
31/07/2016

We stayed one night here on the first floor. Overall the room was very clean, no signs of wear or dirt. The hotel has free breakfast, free wifi, and I believe they have a pool as well(I am not a fan of hotel pools). It is walking distance to a few restaurants including Domino's. I do have a few complaints. The peephole on the door is GARBAGE, I couldn't see anything through it. Also the beds were a little too hard. For me it was ok, but some of my party said it was a problem. For handicapped people, there are not any elevators which should be expected for a two floor hotel, just make sure to ask for the first floor. This hotel does what a hotel should do well, and is a good one for staying a few nights.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
halfpint321 The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel! Your feedback is greatly appreciated and that we use all comments as a measure to improve the quality of our hotel for our guests. Hopefully, on a future stay, we will exceed your expectations and provide an excellent experience for you. Again, we appreciate you taking the time to give our hotel a review and we hope to have you stay with us again in the future.

"Clean and well maintained, staff is top notch"

5
19/07/2016

This was our second stay at this specific hotel and we were not disappointed. The nightly rate is a bit higher than I would like but the cleanliness and the staff are top notch. The pool was clean and the deck chairs were in good condition. Only 2 of the tables had umbrellas to protect you from the Alabama sun. It would be nice if there were pool towels so we didn't have to use our room towels. Complimentary breakfast offerings are comparable to other hotel chains but here the breakfast area is sparkling clean and attended. There is NO elevator for this 2 floor facility so if steps are an issue for you or you have children and luggage to lug, be sure to request a first floor room.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Joan I The staff and management here at Best Western Auburn/Opelika Inn, greatly appreciates your feedback of our hotel! We are super excited to learn that you enjoyed your stay and the amenities that we provide. Our breakfast menu has been recently modified to provide more items to choose from. Our hotel takes pride in it's cleanliness, customer service and making sure that we accommodate our guests in every way possible. Thank you again, for your loyalty to the brand and thank you for your review.

"GREATHOSPITALITY"

4
17/07/2016

Being not from America I was worried about getting lost so I ask the desk clerk for information on taxi and maybe some of the questions were stupid but that guy did not mind. Joe I think was him name he really helped me find good food and just answered my stupid questions. My stay was great!!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
uhsuwiwoq The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. We are pleased to learn that our staff was able to point you in the right direction of places to eat, etc... We are very knowledgeable of the area and can offer many suggestions when it comes to dinning, shopping and entertainment options. (oh and there are no stupid questions) :) Again, thank you for your review and we hope to have you stay with us in the future.

"A little below standard for a Best Western"

3
15/07/2016

I really like this chain and have started staying at more of them in my business travels, but this one was a little lower in quality than I'm used to. It was just really noisy and very cold in the room and I didn't sleep well at all because of it. It didn't matter how high I set the a/c, the room still felt like an ice box. I literally had to sleep with a sweatshirt on. I tried turning it off one night but it's just too hot in Alabama in the summer. The one night I had it off, I had trouble sleeping because of how loud the fridge in the room was. I don't mind the constant sound of an a/c all night but a loud refrigerator that constantly kicks on and off was very annoying. I had perishables in it so I didn't want to unplug it. If you are a noise sensitive person, this may not be the right place for you. I also had a problem trying to set the water temperature in the shower. I don't mind dealing with these things for a night or two, but for a whole week it was not enjoyable. That being said, the staff here were all very friendly and the breakfast was good.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. We apologize for the experience you had during your stay with us. We strive to exceed the expectations of every guest and clearly we did not accomplish this with you. Please know that we use all comments as a tool to improve our facility. Again, we apologize for not meeting your expectations and we hope that you will allow us another opportunity to change that.

"A One Night Stay"

5
12/07/2016

A great hotel. We stopped here for an overnight stay as we were traveling. Checked in after 10 and the front counter attendant was waiting on us,he was super nice and was very helpful moving things along quickly.Stayed on 2nd floor and had to use the stairs because of no elevator. Room was clean and very comfortable. The breakfast was fantastic,had something for everyone. We would stay here again for sure.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
On behalf of the entire team here at Best Western Auburn/Opelika Inn, we would like to thank you for your feedback of our hotel. We strive to make sure that all our guest enjoy their stay, and it looks like we reached our goal. On your next stay with us, if you would like to call ahead, we will reserve a first floor room for you for your convenience. Again, we are excited to know that you enjoyed everything and we look forward to having you stay with us again.

"Fantastic Service"

5
04/07/2016

Not sure I want to let everyone know about this little gem. We stayed here for a weekend getaway and the staff was above fantastic. Breakfast bar was good. Location gave us easy access to the areas we were going around Auburn. Rooms were well maintained.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Guy C The staff and management here at Best Western Auburn/Opelika Inn, really appreciates your feedback of our hotel. We have definitely been described as a rare find, in regards to the service and quality you received when staying at our hotel. And it is only because we want to make sure that our guests enjoy every aspect of their stay, from check in to check out and everything in between. We hope to have you stay with us again in the future, and again, thank you for your feedback and your business.

"Great place to stay"

4
04/07/2016

I feel that I am lucky to find this hotel. The rooms are very clean...front desk people are very nice. Had one small problem (no HOT coffee at 3:30am) which was not a big deal. Janiece and Galdaj the (Whoop Whoop girls) are really good at the front desk and I believe the next time I am in town (in about 3 weeks) I will have hot coffee.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Earl L The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. We are excited to lean that your experience here with us was a pleasant one and that our staff provided you with excellent customer service. We look forward to seeing you in a few weeks and there will definitely be fresh coffee waiting for you. Thank you again for your review.

"Great Stay!"

5
03/07/2016

Stayed at the hotel on an over night while passing through. Accommodations were great. Rooms very clean and cold. Janiece was awesome! Breakfast was amazing! The biscuits and sausage gravy were tasty. The yogurt bar with toppings was a big hit! Will stay again if ever in the area!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
The staff and management greatly appreciates your feedback of our hotel. We were happy to learn that your stay was enjoyable, from great customer service, to our delicious items served during breakfast hours. We are always happy to hear back from guests that have stayed with us and we do look forward to having you stay with us again!

"No Elevator"

5
02/07/2016

Great hotel, except no elevator. With a walker this created a problem. We were moved to a first floor room immediately the next day. Otherwise the hotel was great. VERY quiet rooms, we could barely hear any noise, comfortable, clean, great breakfast. Convient to restaurants, shopping, gas.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Mark C The staff and management here at Best Western Auburn Opelika Inn, would like to thank you for your recent review of our hotel. By design, our hotel lacks an have an elevator, which at times can be an issue for our guests. When we are not able to provide a ground floor room for a guest that may be in need of one, we go out of our way to make sure we assist that guest in anyway possible to accommodate their needs. However, we happy to know that other aspects of your stay was enjoyable for you. Thank you for taking the time to give us a review and we look forward to having you stay with us again in the future.

"Stay here!!!! Excellent choice!!!!"

5
30/06/2016

Our family stays at several hotels throughout our vacations. The best western in Opelika is quite possibly the cleanest. The staff was pleasant and accommodating. The breakfast area had several options. Pool and fitness center were very clean. Nice sitting area in the back with picnic tables and a grill. Rooms had room to move around and were very very clean. Would defiantly stay again!!!!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Thank you for your recent review of our hotel. The staff and management here at Best Western Auburn Opelika Inn, was happy to learn that your stay was an enjoyable one! We are pleased to know that you enjoyed all of the services and amenities that we off at our hotel. From our recently upgraded breakfast, clean rooms, pool area, picnic tables and more! Again, thank you for your review and we look forward to having you stay with us again.

"Excellent value"

5
26/06/2016

We were on a long road trip and this was one of many stops to rest and rejuvenate. JaNiece checked us in and was very informative as well as very personable. The next morning we had breakfast and Gabby as well as another staff member made sure we had everything we wanted. The room was very clean as was the breakfast area. The staff was genuinely friendly and treated us like extended family. If I ever find myself in Opelika again, I will definitely know where to stay!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
45shirley, Thank you for choosing our Best Western Auburn/ Opelika and for sharing your experience with us. We are excited to hear that JaNiece and Gabby treated you and your family well and that you enjoyed the cleanliness of our rooms and breakfast area. We are looking forward to seeing you on your next trip to the area. Your friends at: Best Western Auburn/Opelika

"Clean, good value road-trip hotel"

3
23/06/2016

First up, the service that we received from JaNiece at the front desk was excellent: check-in and check-out were friendly and professional, we got some great local tips, and we'd go back just on the basis of this experience. Other aspects of our stay could have used some improvement, however. The accommodation was clean but noisy, with creaking floorboards in the room above and some disturbance from the corridor, too. The pillows were a little too small to provide a comfortable sleep. The vending machines weren't working, but the front desk could not offer an alternative source of bottled water (which was unfortunate, given the hot temperature). The outdoor pool looked pleasant enough, and the buffet breakfast did its job fairly well. It's a good place to spend the night if passing through, and it's good value, but it's wise to keep expectations realistic.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
We at Best Western Auburn Opelika would like to thank you for your feedback about your stay at our property. JaNiece at our front desk has made herself knowledgeable of our surrounding area to better assist the guests. She hasn't been with our property long and lives in a surrounding city but you would never know it. We regret that you had any issues during your stay, however we are greatful to hear of the problems you experienced so we can address and fix theses issues. We also apologize for you vending issues. We do have a water machine that is located in our fitness center that is free to our guest. Our staff also monitors the fullness & temperature of this water to best accommodate our guest. Again we thank you for your feedback, it's reviews like this that helps our team improve. Your friends at: Best Western Auburn/Opelika

"On the road"

5
23/06/2016

we had been on the road for 9 weeks when we checked in. Janice was great. We were doing a big motorcycle trip and this was out last night on the road. we stayed at many places along the trip, but I think this was the most pleasant group of employees we encountered. And we rode 13,800 miles and saw lots of hotels along the way.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
ddgoldwing & wife, Thank you for choosing our Best Western Auburn/Opelika. We are happy to have been a part of your 9week adventure and that we made your final night on the road pleasurable. Our staff works extremely hard to provide the best experience possible for our guest. Now that you know of our location we expect to see you on your next adventure. We wish you safe riding! Your friends at: Best Western Auburn/ Opelika

"Fantastic stay"

5
22/06/2016

We had a wonderful stay at this hotel. The staff at this hotel is the best I have ever come across at a hotel. Janiece is the perfect person to have at the front desk for check in. If I owned a hotel, she would be the one I would want at my front desk. She was super friendly! After we had been there a while, we could not get the TV working. I asked her about it and she came down to our room to fix it for us... everything with a smile! Terrell was there for check out and he was also wonderfully friendly! The lady at breakfast was wonderful too! Did a great job! Kept everything stocked and warm. It was a wonderful stay and If I am back in the Auburn/Opelika area, I would definitely stay here again!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Thank you for choosing our Best Western Auburn/ Opelika. We are pleased to hear that you enjoyed your stay at our property. Our staff does their absolute best to learn what problems our guest may encounter & how to fix them. We are glad that JaNiece was able to provide assistance with the operation of the TV and that she did it with a smile on her face. JaNiece has been a great asset to our team and we agree with you about her presents at the front t desk. Our morning staff on the day of your departure Terrell & Ms. Millie make morning flow smoothly around here. We look forward to seeing you again in the near future. Your friends at: Best Western Auburn/Opelika

"Business"

5
22/06/2016

Excellent overall experience. Have stayed before and will stay again. Management is very involved in day to day operations and the staff is very accessible and friendly. Located in a very convenient location to restaurants and any type of shopping.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
We at Best Western Auburn/ Opelika would like to thank you for your loyalty to our property. It is very important to our management team to be involved with every aspect of our business. Our customers and employees gain an appreciation when everyone works side by side. On your next trip if you are in the area we would love to see you again. Your friends at: Best Western Auburn/ Opelika

"Excellent stay"

5
22/06/2016

We had a wonderful stay here. Great hotel. Very well kept up, very clean. The staff of this hotel is the best I have ever even around! Janiece at check in was amazing. SUPER friendly. Later that night she came in and fixed our TV. Everything with a smile. When we checked out, Terrell was wonderful. The lady that did breakfast was fantastic! Never ran out of anything... and she was very friendly! Will stay here again if we are back in Auburn/Opelieka

"Friendly service, staff does everything possible to make your stay a pleasant one."

4
20/06/2016

Clean, quiet and accommodating. The only draw back is no elevator. But to the hotel's credit, if you have a physical condition that makes it hard to climb stairs the staff makes every effort to place you on the ground floor and help with luggage and mobility. Janice goes above and beyond her customer service responsibilities. She takes a personal approach to make sure your stay is a good one.

"Great Hotel, Welcoming atmosphere"

5
17/06/2016

This hotel was great for my family! JaNiece was so professional and courteous at the front desk. She went above and beyond to make sure that our check in and stay went without a hitch! The rooms were clean and comfortable, the price was perfect and the location was convenient as well.

"Extremely friendly service"

5
15/06/2016

The room was clean and it is conveniently located. But what I especially liked was the service. During breakfast, an employee named JaNiece was extremely friendly and fun to talk to. When I asked for a pitcher of water she stopped what she was doing and came back with it along with a big smile. I think she was awesome and you won't meet friendlier folks anywhere!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Marksgreen2016, Best Western Auburn/Opelika would like to thank you so much for the feedback about your stay. We are extremely happy that your breakfast experience was so pleasant and that your request were met with a smile. Breakfast is the most important meal of the day and we are glad you choose to spend it with us. If you are ever in the area please stop by we've always got a place for you. Your friends at: Best Western Auburn/Opelika

"Never Again "

2
11/06/2016

You get what you pay for .i booked my stay online . I was very disappointed in this hotel . It is NOT a family hotel . It caters to Truckers . I was traveling for just one night with my daughter . We felt very uncomfortable the whole night . The parking lot did not have enough room to park due to big trucks everywhere . This hotel does not have an elevator . When I arrived , I was told because I was checking in at 8 pm all the bottom floors was booked so I would have to stay upstairs with no elevator . I was in an accident several years ago . I have no knee cap . My daughter had to assist me up the stairs . Not enough handicap parking along with all the large trucks parking and taking up 3 spaces was not accommodating . The toilet did not flush correctly and the room smelled . I will never be staying at this hotel again and would highly recommend if you are a family looking for a family oriented hotel then look somewhere else . If you are in the trucking business then this is the perfect hotel for you . Even the desk clerk said they cater to truckers . Very disappointed that Best Western would have their name on this establishment .

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Tracy0922 On behalf of the staff and management here at Best Western Auburn Opelika Inn, we appreciate your recent review of our hotel. We strive to provide the highest quality of accommodations and service for all of our guests, and clearly we did not accomplish this with you. On behalf of the entire staff, I sincerely apologize. Please know that we use every comment, concern, compliment and complaint as a tool to navigate the hotel as a whole, in all directions so that we can offer a more quality stay. Again, I would like to apologize for not meeting your expectations and hope that you would give us a future opportunity to change your view of us.

"A RAY OF SUNSHINE MEETS YOU AT THE DOOR"

5
09/06/2016

I am on the road 300 plus days a year and I meet lots of people along the way... Today I met a very nice young lady who totally made my day a lot better. When you are in soooo many motels, you can be surprised and delighted to see that someone at the place where you are spending your money, seems to really care about your well being. She made sure I knew what door to use and about what time and where breakfast was going to be served and the Internet user name/password and what was the check-out time...etc. If I owned a property I would want Janice (the hotel front desk clerk) to be the first person my customers speak to when they open the door. She knows how to talk to people and make them feel at home. That's how you keep your rooms full...keep your customers smiling and they'll come back! The property is very nice and very clean. It is what you expect from Best Western.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Cdr1960, Thank you for taking time out of your busy schedule to give us your feedback about your stay at our Best Western Auburn/Opelika. We are very pleased that you were impressed with one of our many superstars at our front desk. JaNiece works a lot of our check in shift because she loves providing the guest with the best check in experience. I appreciate you acknowledging her and her hard work. As a whole our staff strives to make our property comfortable for every guest stay. We look forward to seeing you on your next trip to the area. Your friends at : Best Western Auburn/Opelika

"friendly"

5
09/06/2016

The whole staff was exceptionally kind and helpful. The room I was in was very clean. The air conditioning would freeze you. I liked that. Clean breakfast area and the food was good to. JaNiece was very friendly and funny.

Peaches P, Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Farrendeb, We would like to thank you for your kind opinion of our Best Western Auburn/Opelika. Our staff was very happy when I shared this review with them. We make it a practice to inform our whole staff of all reviews in order to encourage them to keep up the good work or where we can improve. We are glad that you enjoyed the cleaniness and temperature in your room and how maintained the breakfast area is. JaNiece was very happy to here that she made your stay a memorable one. Again thank you for your feedback and we look forward to seeing you in the future. Your friends at: Best Western Auburn/Opelika

"Nice place to stay"

4
08/06/2016

After a slight problem with our reserved rate was solved, the accommodations were very nice. Large room, with all the amenities. Frig, microwave, coffee maker, and a nice bathroom. Very clean. We were on the second floor that is quiet as there is no elevator or ice machine. Full breakfast included and there was no problems with the WiFi.

"War Eagle"

5
06/06/2016

Staff makes the stay at this motel a pleasureable experience. They were accommodating to our family when we experienced the unexpected sickness and death of one of our family members. The rooms are very practible and clean. I have NEVER experience a staff as friendly as the one at the Best Western Auburn/Opelika Inn.....must be that Auburn..War Eagle Spirit!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Karen M Our staff and management here at Best Western Auburn/Opelika Inn, appreciates your recent feedback of our hotel. Although the circumstances surrounding your stay with us was most unfortunate, we are pleased to know that our friendly staff made the stay a little more pleasant for you. When staying with us, you will experience the the most hospitable service around because our staff likes to get to know our guests, personally. Hopefully the next time you are in the area, it will be on a happier occasion and you will stay with us again. War Eagle, and thank you for your review!

"Great Motel"

4
04/06/2016

My wife and I thoroughly enjoyed our overnight stay. This motel is very upscale with large rooms that are well decorated and furnished. The large flat screen TV had HD reception. The room had all the usual amenities: A/C, refrigerator with freezer, microwave, coffee maker, hair dryer, ironing board and iron, and curved shower rod. The breakfast was the standard continental but with an automatic pancake maker. The front desk staff were very friendly and knowledgeable. Very nice stay and it is highly recommended.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Lakeranger Thank you for your recent review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn, are excited to learn that your stay was enjoyable. Our rooms are supplied with all the amenities you will need when traveling away from home. We have recently added new items to our breakfast menu in an attempt to offer more selections for our guests. Again, we would like to thank you for staying with us and we hope to have you stay with us again in the future.

"Our treatment at the Best Western Auburn/Opelika,Al."

5
04/06/2016

We were greeted the second we came into the building. Everyone was very pleasant ,especially Janiece who got us set up in our rooms. She knew the person's name who booked our rooms for us ,before anything was said. We were very pleased with the attention we received . All of the staff were very friendly & pleasant. We would recommend this motel to anyone that needs a place to stay in this area.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
sueellend2015 The staff and management here at best Western Auburn/Opelika Inn, greatly appreciates your feedback of our hotel. We are pleased to learn that your experience was enjoyable and that our staff extended to you courteous and attentive service! Our goal is let each guest know that they are not just a paying customer to us and that we do value them as an individual. Excellent customer service and a quality product is what you can expect, when staying with Best Western. Again, we would like to thank you for your review and we hope to have you stay with us again in the future.

"Quiet place for an overnight stay while passing through"

4
02/06/2016

Driving between Crystal River, FL and Memphis in one day wasn't possible when traveling with our elderly parents -- so we broke up the looooong drive with an overnight in Opelika. The staff were super friendly, both at check-in and at the handful of other times we either passed by or stopped in at the front desk. The rooms were very clean and very quiet, and we liked the pool and small weight room. Wanted to walk to a nearby restaurant for dinner ... no can do. (No sidewalks, no crosswalks, and a multilane highway to cross!) It was easy to drive the half mile -- just felt a bit silly doing so! We were so tired that we didn't manage to go Opelika proper -- but that just shows how easily we got to the hotel from the freeway (and back on the freeway the next morning).

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
running_otter The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. The privilege was all ours, to have you stop by and stay with us during your travels. We are pleased to know that you enjoyed your room and that our staff made you feel welcomed. Our location is very convenient for many dining and shopping areas for our guests and suggestions on what to do or where to eat comes highly recommended by our staff, who is very knowledgeable of the area. Again, thank you for your review and we look forward to having you stay with us again!

"Great Place to Stay"

5
15/05/2016

We were in Opelika for our granddaughter's college graduation. We arrived early and stopped at the hotel to see what time we could check in and the nice man working the desk said we could check in right then and he even gave us a ground floor room. Our room was very nice and clean. Later my husband discovered he had lost one of his hearing aids and started to retrace his steps out to where he had packed the car. The girl working the desk at that time, who's name was Janiece, offered to help us look and walked with us looking all the way. We found it in the parking lot thank goodness. Janiece offered to be of help if we needed anything else. All the staff we came in contact with where super nice.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
missjoflo The staff and management here at Best Western /Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. We excited to know that your stay here with us was enjoyable, helpful and memorable! We have a great staff here and they always exemplify the meaning of excellent customer service. From the moment you check in, your experience will be one that is completely satisfying. Again, we thank you for your review and we look forward to having you stay with us in the future.

"Wonderful staff"

5
10/05/2016

Stay at this hotel last week and the breakfast attending Ms. Milley Calloway was outstanding, she was very knowledgeable about the area and gave my wife and I some great idea's to do while we where in Opelika, she kept the breakfast area clean and stocked of all brealfast items. Wonderful and friendly thank you Ms. Milley for a great stay at your hotel

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
wilsonpat The staff and management here at Best Western Auburn/Opelika Inn, really appreciates your recent review of our hotel. We are excited to learn that our breakfast attendant Mrs. Millie left a positive impression on you and your wife! Mrs. Millie has many years of experience in the food industry and has the best customer service skills to go along with her experience, we are fortunate to have her. Again we would like to thank you for taking the time to give our hotel a review and we look forward to having you stay with us again in the future.

"Best Western Opelika"

5
09/05/2016

We had a great stay from check in to departure. Clean, well appointed rooms, plenty of refreshments and amenities. Great, friendly staff and appetizing breakfasts. We had a late check in for Auburn University graduation, and the staff made sure we got to the room and informed us of key card operation, in room amenities, where and when breakfast was served and made sure we were happy with the rooms. We stayed 2 nights, and returned to cleaned and replenished rooms with in room coffee, all soaps and shampoos and clean towels. A great stay over all and we will definitely return.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Doug D The staff and management her at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. We are pleased to learn that you found everything satisfying. On a daily basis, we offer clean, spacious rooms with all the amenities you will need when traveling away from home.We also provides a fresh, hot breakfast with plenty options to choose from, and last but not least you are sure to receive excellent customer service from each staff member that you come in contact with. Again, we thank you for your review and we are pleased that your overall stay was memorable and enjoyable!

"amazing"

5
02/05/2016

We were in town for the Kenny Chesney/Miranda Lambert concert.. First thing Janiece was amazing!! she is one of the friendliest front desk clerk I have ever had.. There was a line to check in & on top of that there was lady that needed assistant with I am guessing her ticketmaster tickets. Janiece helped all of us and kept us laughing, never got overwhelmed she was just amazing, so friendly, bright personality & smile. There needs to be more of her in this world!! Second the room was very clean, smelled great, beds very comfortable. Very Good experience

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Ginger L Thank you for your recent review of our hotel. The staff and management would like to thank you for your recent review of our hotel. We are pleased to know that you had a wonderful experience during your stay here at our hotel! Our staff goes above and beyond to deliver exceptional customer service to every one of our guests. We pay attention to details and make sure that each of guests feel as if they are the only one in the room! This is what you will come to expect when staying at our hotel. Again, thank you for review of our hotel.

"The service was great and breakfast was even better."

5
01/05/2016

The room was clean and the desk clerk was exceptional. Oliva was very polite and seemed so happy to be there. The breakfast was better than we expected due to having more than the traditional continental breakfast.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
inlovewithmrwrong Thank you for your recent review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn, is pleased to learn that your stay was enjoyable! Great customer service, clean rooms and a great breakfast is what you can expect when staying with us. Again, thank you for your review and we look forward to having you stay with us again.

"Clean and Friendly"

4
30/04/2016

Two most important factors - clean rooms and friendly staff. It is an older hotel but well kept. There is no elevator to the second floor. The staircases are not very long or steep but they are narrow. The a/c was cold and the beds comfortable with a lot of soft pillows. The staff was very accommodating by opening the breakfast room early because there were several groups who needed to be out early. Checkout was at 11 and would cost $10 dollars for a noon checkout. All in all, we would stay here again on our next trip to Auburn.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
The staff and management here at Best Western Auburn/Opelika Inn, greatly appreciates your feedback of our hotel! Our goal is to make sure that each of our guest experience is a pleasant and memorable one. From great hospitality, clean rooms, a fulfilling breakfast to making small adjustments to our normal breakfast hours, to make sure everyone gets an opportunity to have breakfast in the morning. Nothing is too good for our guests! We look forward to having you stay with us again!

"Pleasantly Surprised"

5
21/04/2016

You never know what to expect when you're traveling to an area you've never been and staying a hotel you've never stayed in. While traveling for business, my company booked this hotel for me. When I checked in Janiece was at the front desk - she was amazing. Very friendly, personable, funny and she definitely knew what she was doing. Later in the evening we had an issue with the toilet. Janiece was still working and she was very helpful and went above and beyond to make sure the room was okay for us. As a matter of fact, she was handling a check-in, a guest with a wi-fi question AND ME. And she handled it like a pro - didn't miss a beat! The next morning our team had to leave before breakfast would be ready. The staff made sure that were able to get some muffins, juice, fruit and coffee before we left. We were bummed we missed out on the biscuits though. The room was great, the bed was comfy, the staff was excellent. I highly recommend this Best Western and make sure you say hello to Janiece!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Brandi N The staff and management here at Best Western Auburn/Opelika Inn, really appreciates your recent review. We are always excited to learn that our guests have a pleasant and memorable experience! Our employees are very knowledgeable of their responsibilities and they are always eager to provide friendly, helpful customer service. You can expect this type of service when staying at our hotel. Again, thank you for your review and we look forward to having you stay with us when you're in the area again.

"Road trip to visit family"

5
18/04/2016

Long day of driving decided to stop and rest. I have stayed at Best Western many times before. We stopped at the Best Western in Opelika, Al. and was greeted with a warm and friendly smile. Room were very comfortable and clean. As always the we enjoyed the breakfast bar in the morning. We checked out in the morning and forgot my wife blanket and pillow in the room. I called Best western and ask if they had found the blanket and pillow, they had and ask if they could ship it to us, in a short time we had received the pillow and blanket. My wife was very happy and is now sleeping back to normal. The staff at Best Western went out of there way to help us out and we really appreciated it very must. I will stay again at Best Western and enjoy the friendly service. Thank you again

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Tommy B The staff and management here at Best Western Auburn/Opelika Inn, greatly appreciates your feedback of our hotel! We strive daily to give our guests "over the top" customer service, from making sure your rooms are clean and comfortable, fresh, hot breakfast selections, and to making sure that our guests feel welcomed during their entire stay at our hotel. We even make sure that items that are left behind, finds its way back to our guests. We take every opportunity to let you know that you are important to us and that we value your business. Again, thank you for your review and your loyalty to the brand!

"AAU Basketball Weekend"

5
18/04/2016

My son plays on a travel basketball team and we had to stay in Auburn for the weekend. Janiece made sure we were taken care of. She was very familiar with the area. Breakfast was good and convenient for a group of growing boys. We were very pleased with the overall visit and price. To make the stay even better, we won the championship!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
kimberlybecky Best Western Auburn/Opelika Inn staff and management would like to thank you for your recent review of our hotel. We are pleased to learn that our staff was helpful during your stay and that you found our breakfast selections to your satisfaction for you and your family. Thank you for your review and we look forward to having you stay with us in the future. Congratulations on the win!

"Review for JaNiece!"

5
18/04/2016

We were greeted with a smile and lots of laughter! JaNiece has a great personality that was very warm and inviting. After traveling all day to get down here her attitude helped pick is back up, and with her advice we had a great first night out. Thank you JaNiece and best western for helping make this trip a success.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Daniel S The staff and and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel! We are pleased to learn that our staff was friendly and helpful during your stay. Our staff takes pride in giving excellent customer service to all of our guests as we look for every opportunity to extend customer service unlike you will experience anywhere else. We look forward to having you stay with us again in the future.

"Awesome service."

5
15/04/2016

The breakfast bar was amazing and the location is very convenient. The people at the check out was very nice and helpful to my needs. Mrs. Gabrialle Nelson i believe that her name. She went over and beyond her duties to help. Thank you Best Western and i will definitely be back.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Sean B Thank you for your review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn is pleased to learn that your stay was enjoyable! Our staff looks forward to delivering excellent customer service to all of our guests. Our commitment to each of our guests is to ensure their experience is one that is enjoyable and memorable. From friendly and helpful customer service, fresh breakfast items to choose from, and clean comfortable rooms, is what you will experience when staying with us. Thank you again for your review and your loyalty to the brand.

"Football Weekend Hotel"

5
12/04/2016

We love staying here during home football games at Auburn. We have stayed here for the past two years and have never had an issue. Nice rooms, good breakfast and good location. Staff is super nice and so very helpful.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Renaee G The staff and management here at Best Western Auburn/Opelika Inn, greatly appreciates your recent review of our hotel! We look forward to seeing our loyal guests return each football season, we know most of them by name and it's like seeing old friends when you arrive. The staff is always eager to give that exceptional service, that all of our guests have come to expect. Our rooms are some of the cleanest you will experience during a hotel stay. We have fresh scrambled eggs, patty sausages, biscuits and gravy, cereal, a variety of fruit and so much more for our guests to have a great start to their mornings. We are conveniently located to Auburn University and offer shuttle service to and from the game during football season. We hope to see you back again this year, and again thank you for your review.

"Best customer service "

5
02/04/2016

Janiece was very friendly!! She was also very welcoming! She gave us all the information needed! She was informative and gave extra information. She showed us where breakfast was located and she informed us of where the pools were located.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Shyla H Thank you for your recent review of our hotel. The staff and management here at Best western Auburn/Opelika Inn is pleased to know that your stay here with us was an enjoyable one! We are glad to learn that our staff exceeded your expectations during your check in experience. Excellent customer service is what you can expect when staying with us here at Best Western Auburn/Opelika Inn. Thank you again for your review and we look forward to having you stay with us in the future.

"Friendly and felt like home"

5
01/04/2016

I would like to say that the stay was great the front desk lady Gabby was wonderful, she was nice and funny while we were checking into the hotel. The room was well maintain, and the beds were so comfy. Thanks for a great stay.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Brittany S The entire staff and management here at Best Western Auburn/Opelika Inn, really appreciates your recent review of our hotel. We are always pleased to learn that our guests have an enjoyable and memorable experience. Our staff knows the importance of great customer service and strives to extend 'over the top' service to each guest, and according to your review, that was your experience. Again, thank you for your review and your loyalty to the brand.

"Quick resolution to a reservation/ billing problem!"

5
29/03/2016

So a friend of mine and I made a last minute reservation after the A-day game last year to avoid driving after an exhausting day enjoying all the festivities. We made the reservation over the phone and showed up within the hour and were placed in a room with no problems. We had a nice relaxing stay in a clean room with a pleasant breakfast the next day before both parting for home. However, many months later after reviewing my end of year credit card statement, I realized I had been billed for 2 rooms, instead of 1. After some research into the issue, it was realized that the clerk had mistaken my last name over the phone and taken my credit card number over the phone for a room under the erroneous last name. When we physically showed up for the room, we were booked in another room as the last names did not match. The room under the mistaken last name was charged with a no-show. After discovering this nearly a year after the fact, I thought there was going to be little to no chance of getting a refund or if so it was going to be a major hassle. The hotel owner actually took the time to call me and offered a refund with no hesitation, and we discussed the situation as a learning experience for his staff (and myself honestly, use confirmation numbers and/or email addresses to avoid this problem!) He could not have been nicer about the situation. Bottom line is, if you are looking for a clean and convenient room next time you are in the Auburn/Opelika area, and want to support honest businesses, stay here. I will definitely go back next time I am in town.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Sharmansanders The staff and management would like to thank you for your recent review of our hotel. We were happy to resolve the issue of the overcharge with your credit card. It is always our intentions to provide fast, efficient, and courteous service to our guests whenever there is a problem on our behalf. We want your entire experience with us to be a positive one and if that means that the owner/manager needs to handle the issue personally, then we will. We're just glad to be able to fix the problem for you in a timely manner with no hesitations. Thank you again for your loyalty to the brand and we look forward to seeing you on your next stay with us!

"Restful hotel after our long drive from Shiloh"

5
24/03/2016

Thankful for the clean quiet hotel room, Best Western at its best, after our tour of Shiloh National Battlefield. We were glad we were able to enjoy their hot breakfast buffet before we got on the road to visiting relatives in Florida. There was a nice outdoor pool, but we didn't have time to use it.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
M E M Thank you for your recent review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn, is happy to learn that your stay with us was an enjoyable one! We are glad to know that you found our rooms to be clean and accommodating. Our breakfast includes many hot items and a selection that is sure to fit all of our guests. From scrambled eggs, biscuits and gravy, patty sausages, oatmeal, grits, fresh fruit and so much more! We look forward to having you stay with us again in future. Thank you again, for your business and your review.

"Opeleika Alabama"

5
21/03/2016

This is a very nice, clean, very friendly hotel. Staff treats you like family. Love staying at this hotel when in the area. I feel very safe at this hotel and as a woman traveling this is very important. Janeice at the front desk is always happy and smiling makes you feel welcome

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Gina D The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. We are very pleased to know that your stay with us was an enjoyable one and that our staff made you feel welcomed. Our staff knows the importance of making each of our guest feel special and they really enjoy the interaction with all of our guests! We are locate in a very convenient area to most shopping and dining areas, but most importantly we are located in a quiet and safe area. We strive daily to provide excellent service and a quality product that will keep you coming back time and time again. Again, we thank you for your review and we look forward to having you stay with us again.

"Been here for two nights"

5
06/03/2016

Had a great experience. After staying in many se lvl hotels this one was better by far. Nice rooms with great colors and nice sofa on the window that allows you to drink a nice cup of tea watch the outside and enjoy the breeze. Within walking distance theres a large shopping center with many places to eat. Great staff, basketball field Great hotel!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Nir M The staff and management here at Best Western Auburn/Opelika Inn would like to thank you for your recent review of our hotel. We are excited to know that your stay here with us was comfortable and enjoyable! We provide many amenities that you would enjoy when you are not able to be home with family and friends. There is always something exciting to do near by, mainly because we are conveniently located to many shopping, dining and entertainment choices. We look forward to having you stay with us in the future and again, thank you for your review!

"Wonderful place!"

5
06/03/2016

I stayed here while visiting the vet school at Auburn, and it was great. Not too far from the town, and the room was very clean and modern. The staff was extremely accommodating and helped me out with everything I needed! Would definitely recommend it to anyone.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Kara M Thank you for your recent review of our hotel! The staff and management here at Best Western Auburn/Opelika Inn really appreciates your positive feedback. We strive daily to give our guests an enjoyable and memorable experience that will keep them coming back time and time again. We are conveniently located to Auburn University and to many shopping and dinning areas to choose from. We welcome you back to stay with us any time you are in the area. Again, thank you for business and your review!

"Great Place To Stay"

5
24/02/2016

The hotel was very nice. Everything was clean and looked new. The room was large and well appointed. I slept really well. The staff were great. I would recommend this hotel to anyone. I really liked the hotel being close to the freeway and restaurants.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Jerry D Thank you for your review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn, were excited to learn that your stay with us us was an enjoyable one! We are please to know that you were impressed with the new renovations of our hotel and how well it has been maintained. Guest satisfaction is our top priority and we strive daily to accomplish this goal.We look forward to having you stay with us again in the future. Thank you again for your review of our hotel.

"Loved It"

5
18/02/2016

I really enjoyed staying here. It was peaceful. I didn't really hear cars. No one was being loud. The room was very nice and clean. The breakfast was very good. I would recommend this hotel. I will be staying here again soon.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Ashley B The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your review of our hotel. We are really excited to know that your stay was pleasant and enjoyable! Our goal daily, is to provide our guests with great customer service, clean comfortable rooms, with amenities that makes your stay away from home more convenient. We will be happy to have you stay with us again in the near future! again, thank you your business and your review.

"No Hot Water and Cold Breakfast"

3
16/02/2016

While traveling with our competition show choir we stayed at the Best Western during Valentine's weekend. We had no hot water whatsoever in the morning and all the breakfast items like biscuits, gravy and eggs were cold.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Kendra S The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. Please know that we take all comments, concerns, complaints and compliments seriously and use them as tools to provide a more quality stay for our guests. I apologize that we did not meet your expectations during your stay. The items you mentioned is highly unusual for us and we will definitely ensure this is not problem in the future. Thanks again for your review!

"Nice Hotel"

4
15/02/2016

Overall, very nice hotel! Good service, great value, and very clean. Nice rooms. Friendly service. I would definitely recommend this hotel and if I'm in Opelika, Alabama again. This would be one of my top choices.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Larry L Best Western Aburn/Opelika Inn staff and management, would like to thank you for your recent review of out hotel! We are pleased to learn that you and an enjoyable experience with us. we are happy that you found our rooms to be clean and spacious and that guest service department extended you the type of service we are proud of. Again, thank you for your review and we look forward to having you stay with us gain!

"Loved it!"

5
13/02/2016

Enjoyed my stay. Everything was clean. Everyone was friendly. The rooms were wonderful. The hotel was not on the main road so we could not hear any automobile noise. Very central to where we needed to be. Breakfast was very good. I loved the pancake machine.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Melissa R Thank you for your recent review of our hotel. All staff and management here at Best Western Auburn/Opelika Inn greatly appreciate all feedback given of our hotel! We are excited to learn that you found everything to be satisfactory! We take pride in our customer service, clean, spacious rooms and recently upgraded breakfast. We strive to give our guests a pleasing and memorable stay, that will keep them coming back time and time again.Thank you for your review and we look forward to having you stay with us again!

"Good Check-In, Bad Check-Out"

3
06/02/2016

I attempted to check out at midnight, on duty was a different personnel than the gentleman who checked me in. Personnel was unable to check me out or provide me with a physical or electronic receipt due to being unable to close or batch out. Personnel assured me I was good to go and that an electronic copy would be sent to me before 0400AM which failed to materialize until I called the next day to request an e-copy be sent which was done promptly. A copy of the receipt is required for accurate reimbursement for work related travel. Also previously when I stayed at the BW in Opelika in 09/2015 I was presented with a breakfast goody bag which I found thoughtful during my travel on the road. On this occasion I was not offered anything when I attempted to check out.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Titus L F The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel. We apologize that your experience at our hotel was not an enjoyable one. Please know that all comments, complaints, concerns, and compliments are taken seriously and that we use them as a tools to improve our guests experience when staying at our hotel. Please allow us an opportunity in the future, to give a more pleasant impression of our customer service. Again, thank you for your review.

"Great Stay"

5
03/02/2016

Excellent property off of Hwy 280 for access anywhere in the Auburn area. About 10 minutes from university and my meeting was 15 minutes away. Anything you would want to eat within 2 miles including a Outback Steakhouse about 200 yards from the hotel. Only negative is the hotel is tucked away a bit inside from the exit. But it is an excellent hotel with some of the friendliest staff I've stayed with. Pancake machine was great also.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Gerad M Thank you for your recent review of our hotel. The staff and management is excited to learn that your stay here at Best Western Auburn/Opelika Inn, was an enjoyable one! Our hotel is conveniently located to many dinning and shopping areas, and Auburn University is only minutes away. Our staff is very welcoming and helpful to all our guests, and looks forward to giving over the top, friendly service. We hope to have you stay with us in the future and again, thank you for your review.

"Cordial and comfortable"

4
22/01/2016

Check in was smooth and desk clerk helped me locate my local destination and a restaurant for dinner. Room was clean and temp controls were adequate. Breakfast bar was well-stocked and maintained. Enjoyable stay - would recommend to others

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
francesm242 Thank you for your recent review of our hotel! The staff and management here at Best Western Auburn/Opelika Inn, really appreciate the positive feedback that you gave. We're happy to learn that you found our desk clerk to be efficient and helpful at the time of check in. We are also pleased to learn that you enjoyed our recently upgraded breakfast menu. Again, thank you sincerely for your review and your business and we look forward to having you stay with us in the future.

"Another hotel stay"

4
22/01/2016

This is the first time we have stayed in this hotel. It was very clean and the staff was very nice and helpful. The location was very convenient to Auburn University and to restaurants and shopping. The price was reasonable. We will stay here again.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Chance F The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your recent review of our hotel! We are pleased to learn that your stay here with us was enjoyable. We are conveniently located to many shopping and dinning choices and to Auburn University as well. Our rooms are very clean and we offer many amenities that is helpful when traveling. Thank you again for your review and we look forward to having you stay with again in the future.

"Clean, Well Appionted, Friendly Staff, and a Great Value"

5
13/01/2016

I find the overall experience at most hotels under a hundred dollars to be very much poor to average; but this is one of those exceptions. Check-in was quick, the receptionist friendly and eager to inform you of their services, breakfast, etc., the room spacious and equipped with fridge, microwave, etc., nice towels, a large and comfortable king size bed, and on and on. The next morning breakfast was good, and included everything from a small buffet of eggs, sausage, etc., to pancakes, cereal, oatmeal, juice, good coffee, etc. So, for a total of $78 we got a great night's sleep in an excellent small hotel.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Patrick M Thank you for your recent review of our hotel! The staff and management here at Best Western Auburn/Opelika Inn, is pleased to learn that your stay with us was an enjoyable one! Our team goes above and beyond to make sure that your experience here with us is an enjoyable one, from check in to check out. We look forward to having you stay with us in the future. Again, we thank you for your loyalty to our brand and your review.

"Home Away From Home"

5
09/01/2016

Recently my husband had surgery at EAMC that required him to stay in ICU. Although, we live not too far away, I did not want to be away from him. He did not want me to sleep in a chair all night in the waiting room, so we compromised. I stayed at the Best Western a mile away. Perfect for the situation we were facing.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Vanessa C The staff and management would like to thank you for your resent review of our hotel! Here at Best Western Auburn/Opelika Inn, our daily goal is to accommodate our guests in any way possible. Your experience during your stay is important to us, knowing that we were here to assist you with your current needs. We are conveniently located to EAMC hospital, Auburn University and many dining and shopping areas. Thank you again for your review of our hotel and we look forward to your next stay with us.

"One of the Best!"

3
04/01/2016

If all Best Western hotels were to emulate this one, the chain would enjoy a much better reputation! We were pleasantly surprised by a clean, kempt room with good amenities (fridge, microwave, tv, wi-fi). The bathroom was updated and I LOVE the dispenser in the shower - something more hotels should use rather than providing little bottles of shampoo, etc. The free breakfast was fine and again, the upgraded pancake maker is sooo much better than the flip waffle maker at most hotels. We would definitely return here.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Christine F The staff and management here at Best Western Auburn/Opelika Inn, really appreciates your review of our hotel! We are super excited to learn that your stay was pleasant and that you enjoyed all of the recentl upgrades we have made. We are currently in an upgrade mode, so that we can provide an even more enjoyable stay for our guests. We welcome you back to stay with us and again, thank you for taking the time to give a review of our hotel!

"Iron Bowl Weekend"

5
10/12/2015

I was lucky enough to get last minute tickets. I booked this hotel the day before. I was very surprised they had rooms available. It looks like it recently renovated and had new TV's and furniture. Never tried a Best Western before, but will definitely stay at this one when I come in town again. Hotel is clean, convenient to restaurants, and they even had a shuttle take us to the game and bring us back.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Bonnie W Thank you for your recent review of our hotel. The staff and management is excited to learn that you enjoyed your stay with us. We offer clean, spacious rooms, with lots of amenities to accommodate your stay when you are away from home. We're very conveniently located near many shopping and dining locations and also to Auburn University. We look forward to having you stay with us again in the future. Again, thank you for your review and your loyalty to the brand.

"Housekeeper"

2
07/12/2015

When I stayed at Best western hotel this was on a football weekend I was up one morning about 7:15am i get up an look out the window an see one of their employees with a white pillow Case. Putting tissue into her suv it was a green Kia if you take from the company you work for ain't no telling what you would do in a stay over.........

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Amy H Thank you for your recent review of our hotel. I appreciate you taking the time to give our hotel a descriptive account of events during your stay with us. Please know that we take ALL comments, concerns, and complaints seriously and use them as a tool to navigate and better improve the quality of your experience here with us. Thank you again for your review.

"Iron Bowl Visit"

4
30/11/2015

We stayed here for Iron Bowl weekend because it was one of the only hotels with availability. We were very happy with our stay. Room was very clean, one of the cleanest I've stayed in actually. Bathrooms were very nice and spotless which was very nice. Breakfast was about what you would expect, nothing spectacular but still very good considering it was free. The only negative is that there are no locks on the exterior side entrances so anyone can gain access to the hotel at night. Overall very happy with our stay and would go back again

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
elmmli0314 Thank you for your feedback, your business is very important to us and we value your comments. The staff will be happy to know that they provided a quality stay for you that will prompt your return. However, our doors do not have the magnetic key access, but the exit doors are locked every night at 10 p.m. and all guests entering after that point has to enter trough the front lobby doors. We provide a very safe hotel and has never had any safety issues that effected our guest. We do hope to have you stay with us again in the future.

"Football Weekend"

5
30/11/2015

This hotel is located conveniently off I85. It is a very quiet place to stay for a football weekend. Also, the interior access to rooms was very much appreciated. Wish more Best Westerns were like this.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
844jackies Thank you for your feedback, we share it with all of our staff and use it as a tool to either continue or improve our service to provide a better quality stay. We strive to give a clean, friendly and safe hotel environment to each of our guests on every stay. Thank you again for your feedback and your loyalty to the brand.

"Iron Bowl Visit"

4
29/11/2015

I stayed at this hotel for the iron bowl this weekend. My friend and I weren't planning to stay overnight in Auburn but decided to last minute. We got a room at the Best Western as it was the only affordable hotel that seemed nice. It was a very pleasant surprise to see how nice this hotel was. The customer service wasn't very friendly, which is the only reason I am giving it 4 stars instead of 5.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Smiles0203 Thank you for your recent review of our hotel! We are happy to learn that you enjoyed your stay here with us. However, I am disappointed to learn that you did not get to experience the courteous and friendly service that our staff usually display. Hopefully in a future stay, we will redeem ourselves in view of a more friendly hotel. Again, thank you for your review and your business and we hope you will stay with us again in a future stay.

"Very pleasant stay"

4
28/11/2015

Our extended stay at the BW Auburn/Opelika Inn was a pleasant experience. Within twenty-five miles of the National Historic sites that we visited, this was a great choice and good location. Not a new hotel, but well maintained and clean guest room, lobby, and hallways. Breakfast was satisfactory! Remember, the primary purpose of the hotel is to provide a clean, comfortable, & safe place to stay. Beyond that, breakfast with a few hot and cold selections, juice, and fruit is a bonus!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Steven W Thank you for your recent review of our hotel! The staff and management really appreciates your feedback and is happy to learn that you enjoyed your stay. Our facility is well maintained, cleaned and the provides the most courteous service. We also offer most needed amenities that travelers need during their stay with us. Thank you for letting us know of your stay and that the quality provided was appreciated. We look forward to having you stay with us again in the future.

"The owner screws guests over! Overcharges!"

1
27/11/2015

I stayed at the Best Western Opelika for two nights (Thursday and Friday) on an Auburn home football game weekend. They charged me for three nights and have not yet refunded my money for the third night I did not stay there. I TALKED to the owner of the hotel, and he gave me an unnecessary explanation and excuse about processing fees with his loaner. He NEVER refunded my money! This hotel is a sham. They overcharge customers and then never admit to doing so. If you call Corporate, Corporate never does anything as well. NEVER EVER STAY HERE!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
JamescL1192QG On behalf of the hotel, I want to personally apologize for the experience you had. We strive to exceed the expectations of every guest and clearly we did not achieve that with you. I appreciate you taking the time to comment on exactly what went wrong and know that we will do everything in our power to correct this issue for you. We do, value any and all comments, concerns and complaints and use them as tools to better serve our guests. Again, thank you for your comment and time to review our hotel, we ask that you would give us the chance to redeem ourselves as a hotel and brand.

"Friendly Staff, Clean Room"

3
23/11/2015

This hotel is old. While old, everything was in good working order and clean. The staff is friendly and very customer service oriented. It is a 2-story building that has no elevator, so if your room is on the second floor the stairs are your only option.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Robert U Thank you for giving a review of our hotel! The staff an management was happy to learn that our staff interacted with you in a very friendly manner. We take pride in our customer service skills and take each opportunity to display them. We offer clean, spacious rooms with amenities that accommodate our guests with most any traveling needs. We look forward to having you stay with us in the future and again, we would like to say thank you for your review and your loyalty to the brand!

"Newly renovated "

5
18/11/2015

Walked in on a tuesday night. Parking lot was empty. Called based on rate in alabama coupon book picked up at a rest area. Actually received rate $2 less with senior discount. Check in easy. Very clean, very nice lobby, breakfast area and king size room. Pillows and linens very nice! Bathroom and room spacious. Nice chair & ottoman, desk area, lighting ok, plug outlets plentiful, great Phillips HD 46" tv with DIRECTV channels, new refrigerator and microwave. Breakfast good too.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
travelismypassion Thank you for the feedback, we share it with all of our staff. All staff members strive to give exceptional service to each and every guest, and according to your review, they succeeded! We are pleased to learned that you enjoyed your entire stay, form check in to check out and everything in between. Our hotel is currently being renovated so that we can offer an enjoyable and quality stay for our guests. Again, thank you for your business and your review, we look forward to having you stay with us again.

"Exceptional Experience"

5
10/11/2015

I would highly recommend this hotel to anyone. I came down for my daughters college homecoming and the service, staff and cleanliness was 5 star all the way. The location is right near the highway and restaurants, gas and Walmart are all nearby and within 1-2 miles. The highway is roughly a quarter mile away (if that).

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Lee G Thank you for your recent review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn, would like to say that we appreciate the positive feedback given in your review. We are so excited to know that you enjoyed your stay and that the convenience of our location was of satisfaction and beneficial. Our staff always look for extra opportunities to make your stay as enjoyable as possible. Again, we thank you for your review and your business and we hope to have you stay here with us in the future.

"Stay"

5
07/11/2015

I enjoyed my stay at the Best western in Opelika, Ala. I always stay at Best Western, they have great rooms. All the rooms are great and they are very clean. The breakfast is always hot especially the coffee. Most of then are center located near highways.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Donald W Thank you for your recent review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn. We are always glad to know that our guests enjoys their stay with us. We offer many amenities, such as, hot continental breakfast, a seasonal pool area, a fitness center, a business center, free WiFi and much more! We are also conveniently located near lots of shopping and dining areas and we're only twenty minutes away from Auburn University. Thank you again for your review and your business.

"Terrell and Kimberly"

5
04/11/2015

They managed my check in and check out. They are always pleasant and organised. Automated check out is a time saver, But when they ask if you need anything or did you have a good visit they seem to be genuinely concerned.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
vickidaniel Thank you for your recent review of our hotel at Best Western Auburn/Opelika Inn. We look forward to your stay with us each time you visit. It is always a delight to see friendly, familiar faces that we get to know on a first name basis. We welcome you back with open arms on your return visit. again thank you for your business and your review.

"Comfy bed"

3
30/10/2015

For the price this hotel is a good place to stay. I wasn't comfortable with the fact that the side entrance doors were not locked and anyone could come into the hotel without a hotel room key to unlock the entrance.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Sandra S The staff and management here at Best Western Auburn/Opelika Inn would like to thank you for your recent review of our hotel! Please know that we take each comment, complaint, concern and compliment seriously. We use them as tools to improve our hotel and the quality of service that our guests experience during their stay. We welcome you back to stay with us in the future, thank you again for your review and your business.

"Satisfied stay"

5
29/10/2015

Traveling with our motorcycle club we selected this hotel because of it's location. It was convenient, clean, comfortable and very reasonably priced. There are enough restaurants within walking distance as well as stores if you are missing something. We were a group of eighteen and I did not hear any negative comments. For a hotel the breakfast provided was hot and more than adequate.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Alan R The staff and management here at Best Western Auburn/Opelika Inn, would like to thank you for your review of our hotel. It was a pleasure having your group stay here with us. We are pleased to know that everyone enjoyed their stay and all the convenience it provided. We would be glad to have the group back in a future stay! Again, thank you for your business and your review.

"Road Trip Experience"

5
27/10/2015

This facility should be rated a Best Western Plus. It has all the amenities and the room arrangement and facility layout are all done with great forethought. The staff managed by Peaches is congenial and well trained. The breakfast provided was served in a very clean area and well attended to. I especially like that the hotel was only two stories and that the rooms were not open to the exterior like a motel. I also like the laundry room which had clean machines and was easy to use. Our overall experience was superb!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
gales677 Thank you for your recent review of our hotel! The staff and management here at Best Western Auburn/Opelika Inn, really appreciates the great feedback from you. It was such a pleasure having you and your husband stay with us. The interaction daily, gave your stay with us a personal touch, a bond if I may call it that. We are excited to know that your experience here was an enjoyable one and we welcome you back to stay with us. Again, thank you for your review and we look forward to seeing you soon!

"Nice Place"

5
18/10/2015

I was not the least bit pleased when I discovered that this hotel charged my AmEx card for both the rooms I reserved, the day BEFORE we arrived. Other than that, no problems and we would stay there again.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Fred H Thank you for your recent review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn appreciates all comments, complaints and concerns. We use them as a tool provide excellent customer service as well as a quality product for our guests. Thank you for your business and your review and we look forward to having you stay with us again.

"Excellent Hotel"

5
14/10/2015

This hotel is great! The rooms are clean and the beds are comfortable. The staff was exceptional from check in to check out. The lady that run breakfast was amazing! They kept the dining area spotless. Entire staff was extremely nice. Keep up the good work!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
golfer5300 Thank you for your generous review of hotel! The staff and management here at Best Western Auburn/Opelika Inn, are always delighted to have you stay with us. We hope that you will continue to choose us for your lodging needs and we will continue providing you with the excellent service you have came to know and love. As always, we are pleased to know that you enjoyed the fresh hot breakfast, along with many other amenities that we offer our guests. We look forward to your next stay with us and again, thank you for your business and your review.

"Worth every penny even if pool was closed."

5
13/10/2015

A bit hard to find as it's just off Hwy.280. Terrific staff, first rate breakfast, quiet. comfortable, well maintained, clean rooms. Every request ( usually directions) handled perfectly. Staff made my stay seamless.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Thomas M Thank yo so much for your review of our hotel. We the staff and management here at Best Western Auburn/Opelika Inn appreciates your generous review. We hope that when traveling in our area in the future, that you would choose us to provide you with all your traveling needs. From friendly and helpful service, to clean and spacious rooms and a hearty breakfast to enjoy in the mornings! Again, we thank you for your business and your review.

"Great place! Great price! "

4
12/10/2015

Stayed here for our kids swim meet at Auburn University. It's located just a few minute drive from the campus in a great area. The hotel was clean and the staff was friendly and welcoming.The wifi worked great! The breakfast was fully stocked and had a wide variety of choices. The fitness center is small, but the treadmill worked great! Room and bathroom were very clean! Only con for me was the bed was too firm. Will be staying here again!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Erica S Thank you for giving a recent review of our hotel. The staff and management here at Best Western Auburn/Opelika Inn, is excited to learn of your enjoyable stay here with us! With lots of fresh breakfast items to choose from, to our clean, spacious rooms and easy access to the university and many shopping and dining choices, you'll be sure to find our location a gem. We welcome you back to stay with us anytime you are in the area. Thank you for your business and your review.

"It's Okay...."

3
05/10/2015

It's a redone older hotel and they've done a good job with it but there's nothing special about it. It served our purpose but I would only come back if nothing else were available. On football weekends it's difficult to find lodging.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Trammell62 Thank you for your recent review of our hotel! We the staff and management here at Best Western Auburn/Opelika Inn appreciates all feedback and use it as a tool to improve the quality of our hotel! We are constantly looking for ways to provide an excellent stay for each of our guest in every way possible. We thank you for your business and hope to have you stay with us again.

"Meh!"

3
05/10/2015

Hotel staff asked us to write a review. Several times. So here it is. Let me start with the good: the bed was comfortable, the room was clean, there was plenty of parking and it felt safe staying here. The shampoo dispensers in the shower were a nice "green" touch. There was the standard breakfast fare and the USA Today newspaper, along with free wifi. It was not a bad stay. The negatives? Sky high premium home game weekend prices (to be fair, same with all other hotels in the area), a filthy tile floor near the icemaker, no elevator to the second floor, and the building seemed to be barely maintained. My husband did not like the carpeting or the artwork on the walls, and felt they cheapened the atmosphere. My overall impression of this place was not hospitality, but rather that the owner does the bare minimum necessary to make the absolute maximum profit possible. We did not use the pool or fitness center, so I can't assess them. The only "extra" offered in exchange for the premium price we paid was a game day shuttle. It left the hotel too late to be of use to us, so we still ended up paying for parking at the game. FYI: Four of our children are in school away from home. This was our fourth "parent weekend" this fall. We needed accommodations each time. The Best Western in Auburn Opelika charged the highest room rates of the four, and was the third best place to stay.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Mother_of_5 Thank you for your review of our hotel! We the staff and management appreciates any and all feedback, be it positive or negative. We take each comment, complaint, and/or compliments seriously to use and improve the quality of our hotel. We hope that you will allow us an opportunity to better serve you on your next stay. Again, thank you for your review and your business.

"A Welcoming Stay At A Very Comfortable Hotel"

5
02/10/2015

To start Off , The Hotel Is In Great Condition I Stayed In A Very Comfortable And Clean Room , Even The Grounds Were Well Kept . The Staff Was Very Polite , Friendly And Helpful . To Expound On That I Left My Company Lap Top In The Room I Stayed In And The Owner Of The Hotel Went Above And Beyond To Go To A Transporting Company And Got The Item Shipped To Me In A Time Sensitive Manner . His Name Escapes Me Right Now But I'd Like To Take This Time To Thank Him Once Again . Though I Had This Great Experience In Retrieving My Property This Is Not The Main Reason For This Favorable Review . The Hotel Is Indeed A Pleasant Stay At A Very Reasonable Cost .

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
W W Thank you for your review of our hotel! The staff and management here at Best Western Auburn/Opelika Inn, greatly appreciates the positive feedback! Our goal is to provide our guest with that feeling of 'home away from home', and according to your review, we succeeded in doing so. We are always eager to assist in anyway possible so that you will have a memorable and enjoyable experience of your stay with us. We welcome you back to stay with us when you are in the area again! Again, thank you for your review and your business.

"Great!"

5
28/09/2015

We had a great stay at this hotel. It was very clean and the staff was very nice! The beds were also comfortable. We got a government rate so the price was excellent also! If we are ever in the area again, We will definitely stay here again!

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Kristi B Thank you for your recent review of our hotel! We are pleased to learn that you enjoyed your stay with us. We offer clean spacious rooms with all the amenities a traveler will need when they are away from home. Our breakfast menu has been recently upgraded, along with many new renovated additions to the hotel. We appreciate your business and review and we look forward to having you stay with us again!

"Amazing staff"

5
19/09/2015

I really enjoyed my stay at this hotel. The staff was friendly and the customer service was great. The breakfast was really good. Ms. Millie, who is responsible for preparing some of the breakfast items, really put her foot in that sausage gravy. It was by far some of the best that I have had. I would highly recommend this hotel. I am looking forward to coming back soon.

Peaches P, General Manager at BEST WESTERN Auburn/Opelika Inn, responded to this review
Stefanie G Thank you for your recent review of hotel! The staff and management here at Best Western Auburn/Opelika Inn, we are excited to learn that you enjoyed your stay with us. When Ms. Millie is in the kitchen, you can rest assure that you will definitely enjoy the food that she prepares, because it is what she loves to do! Again, we thank you for your review and your business and we look forward to having you stay with us again!