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Best Western Plus Hotel Ontario Airport & Convention Center, Ontario

4.0/5  - basé sur 404 notations.
209 N Vineyard Avenue, 91764-4427, Ontario, United States - See map

This Ontario, California hotel is a 100% non-smoking property offering convenient access to the Ontario Convention Center and other local attractions. Welcome to the Best Western Plus Ontario Airport & Convention Center where customer satisfaction and convenience are at the top of the list. Located with easy access to California's Interstates 10 and 60, this Ontario hotel is 100% non-smoking property. Hotel guests will be within walking distance of the Ontario Convention Center and near many local attractions including the California Speedway and the Los Angeles Fairplex. The Best Western Plus Ontario Airport & Convention Center features 154 well-appointed guest rooms, each equipped with a refrigerator, microwave, cable satellite television with HBO® and high-speed Internet access. Enjoy a complimentary full breakfast each morning. One of the many convenient area restaurants. Other hotel amenities include an outdoor swimming pool, hot tub, guest laundry, a new business center with full business services and meeting facilities accommodating up to 70 people. The hotel also features a complimentary 24 hour airport shuttle. There are a variety of shopping options available within 10 miles of the hotel including the Ontario Mills Mall and Victoria's Gardens Shops. Families visiting the area will enjoy spending the day at Raging Waters Theme Park, Knott's Berry® Farm or Disneyland® Amusement Park. Both the University of California Riverside and Cal State San Bernardino are within a few minutes of the hotel, making the Best Western Plus Ontario Airport & Convention Center ideal lodging for guests visiting students. Make a reservation today and save at the Best Western Plus Ontario Airport & Convention Center! Enjoy your stay.

Best Western Plus

Hotel Ontario Airport & Convention Center

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Hotel advantages

  • 24-hour front desk
    24-hour front desk

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 404 guest reviews
NOTE ISSUED
Excellent
179
Very Good
118
Average
52
Poor
33
Terrible
22
REFER TO NOTICE
Business Business
142
Couples Couples
60
Family Family
114
Friends getaway Friends getaway
33
Solo travel Solo travel
42
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"wonderful place to stay"

5
25/04/2018

we stayed there for 4 days during the California State SKillUsa Contest. easy walking distance to Conventation Center close to several fast food resturants Nice rooms Nice staff Quiet place to stay neat breaklfast set up

"Close to a great Airport"

4
25/04/2018

Although the airport is close, it is not constant. Close to the I 10 and groceries with a Starbucks next door. They staff here is great. They have good attitudes and are friendly and care about the guests and property.

"Nice"

4
20/04/2018

Stayed here for a conference at Ontario Convention Center. Located right across street from Conv. Center. Breakfast was good, but breakfast room is extremely small. Room was nice-we had a handicap room for a lady in a wheelchair, room was spacious. Good budget-friendly hotel.

"fantastic hotel"

5
29/03/2018

Honestly one of my favorite hotels that I have been to! The room was really nice and you can tell they really clean it. I love all the amenities they have in the room and even want to buy a few myself (which they allow you to). They have good channels on the TV and great WiFi service which is GREAT. The only downfall is that the AC would not stay on even when I put it on that mode. So it would go off and on off and on every 10 minutes. I would be in a sauna for 10 minutes and in bliss for 5. FOR THE WHOLE 3 DAYS! My only downfall. I would still give it another try though

"Best Breakfast Staff"

5
10/03/2018

I just stayed at the hotel, and was impressed by the work ethic and helpfulness of the breakfast staff. Ludi and Alba were responsible for tending to the breakfast room, and they did so impeccably. Thank you for the pleasant interaction, because of this my business is dedicated to Best Western Plus.

Best Western PL... O, General Manager at Plus Ontario, responded to this review
Hi Virginia!! We greatly appreciate your review and kind words for Alba and Ludi. Our breakfast area is something we have worked together as a team to make a great guest experience. I will pass on these review to them. We are in the process of doing a breakfast room expansion/remodel. We hope we can see you again in the near future.

"Nice room; good breakfast; friendly shuttle drivers."

4
15/02/2018

Second floor king was updated, clean and bed was comfortable. Unusual bath layout but worked okay. What I'll remember is the turbo flusher, good TV and extra friendly and helpful shuttle drivers. Only downside was that there was no elevator.

"It was fine for a short visit "

2
13/02/2018

The room was fine we only stayed one night. Nothing fancy by any means but I have to warn people looking to book and are being sold by the “complimentary breakfast”. It was CRAP! Ran out of all food and nobody seemed to care! Will not stay again and I fly out of ONT airport a lot!

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
Thank you for staying at BEST WESTERN PLUS ONTARIO AIRPORT AND CONVENTION CENTER. We were busy during the duration of your stay. We do care and strive to make sure the breakfast items are replenish the moment we run out. We hope when you are in Ontario,Ca again, you would give us another chance.

"Ok stay"

4
12/02/2018

Only issue was tv did not work during my stay. To late at night to call down for the issue. Noted it the front desk at check out and no accommodation was made to correct the issue. Only disappointment.

"Great Place at the last minute"

4
08/02/2018

We checked in at 1:30 am after leaving a terrible hotel. This place was great and the service was very accommodating. The room was clean, the facilities nice and simple, and the staff very friendly. We now have a place to stay near the Ontario Airport when visiting family in Southern California.

"Basically a dump"

2
31/01/2018

Really old hotel, noisy, a/c can't be set to auto, with bad air freshener smell in the room. Tiny breakfast area with very limited breakfast. Exterior hallways throughout, so you basically can't even have the blinds open without losing privacy.

Best Western PL... O, General Manager at Best Western Plus Ontario Airport, responded to this review
Thank you for your comments regarding your recent stay at our property. We are an exterior corridor property and some of the elements can be a challenge for us. We are in the process now of expanding our breakfast are over a 1000sq feet which will be completed in about 2 months. Our entire staff takes these comments very seriously and all department heads are working a solution for our future guests. We hope next time you are in the area you give us another chance.

"Stay over in Ontario"

3
06/01/2018

This Best Western Plus is a good place for an overnight stay. Very close to airport and Freeway. Only problem is that it does not have elevators for handicapped people. other than that, I would stay again

"For the price, you can't beat it!"

4
02/01/2018

We just stayed one night but it was very close to I-10 and easy to go to places we want to see. Also it was very convenient for us to get back to Las Vegas. By the way, Costco was 7 minutes from the hotel.

"hotel is good, both in price and service"

5
01/01/2018

this hotel is good, room is clean, employees are friendly. we went for a conference, it is close to convention center. we walked to convention center, but when it was nearly 10-11 pm, better drive around. in each morning there is breakfast, but space is limited, it was really crowd for breakfast. but people are nice. and in order

"Early Airport shuttle and bag of BF"

5
29/12/2017

What I like this hotels is that when you have early flight you still have free shuttle! Many hotels have shuttles bus during the set hours but this hotel can able to take you to airport as early as you need to be! Also I appreciate a bag of BF. I think it was apple and BF bar and a bottle of water. This is usually the hotel we stay if we need to take early flight.

"Stay in Ontario CA."

5
23/12/2017

Good place to stay. Clean with very helpful staff. Would recommend as a place to stay. Breakfast is excellent. Good selections. Eggs were made fresh. Rooms were clean. It was quiet and felt very safe.

"very good"

5
22/12/2017

Enjoyed the stay and service. Will stay the next time she needs to go east to visit her children. Thanks for a very pleasant evening. You close to our very best place to eat dinner. You are close to the airport we use most of the time. thanks for being at your location.

"A 5-star stay!"

5
18/12/2017

A great experience. The Room was totally awesome, very spacious and had great features. Walk in closet, granite counter tops, nice desk area, plenty of pillows, big bathroom. The hotel breakfast that is included was pretty good. Nothing fancy, but it had all that one needed for eggs, sausage, chorizo, sides, juices coffee, all breads to choose from and was nice and clean in the room. I ate there twice. I'd highly recommend anyone stay here, it's as nice as hotels twice the price if not more. The area around the hotel doesn't have much but fast food for food options that are walkable, but a short couple of miles away are some nicer restaurants that are available.

"Best Western Ontario CA"

4
14/12/2017

Great location, helpful staff, good breakfast. Could have cleaner chairs in their breakfast room. Price is competitive, bed was comfortable, WiFi was great. Easy access to freeways and parking was very good.

"Enjoyable stay. Would stay again."

4
13/12/2017

It was my first time staying here and I enjoyed the experience. I will stay here again in the future. Only issue I had was i could not get the shower curtain to stay in place and it resulted in pooling of water on floor just outside tub. Potentially dangerous slipping situation. Probably isolated to my room but it did make the stay less than perfect. I will recommend to friend and will stay here again when I'm in the area. Great staff, nice breakfast, clean and comfortable.

"Noisy"

3
10/12/2017

The hotel was convenient to access. We could not sleep to do excessive noise from planes, trains and the people above us in the motel. The hot tub was nice and big. It was an inconvenience to go to the lobby for pool towels. I do like the size of the motel - there are only 2 floors.

"Relaxation"

5
10/12/2017

A great hotel to relax and get some quality rest. I am a over the road truck driver and i enjoy staying at the BW here in Ontairo,California when I need a thirty four hour reset.The staff is very professional and very courteous.

"Average"

3
27/11/2017

We took the youth from our church to a conference at the convention of Ontario. The location of the hotel was great but the breakfast area was too small for our big youth group. Also, it seemed to me that the hotel didn't notified their staff of our big group as they didn't have prepared enough breakfast supplies. The eggs and the patties were half way cooked and some of the youth got sick from the eggs and patties.

"good value"

4
26/11/2017

great breakfast - jet plane woke me up in the middle of the night -- bring ear plugs -- overall a good value -- clean room and nice bed; room was a bit on the small size as it felt cramped; good location and convenient

"CLOSE TO AIRPORT / GREAT SERVICE"

5
24/11/2017

Had to stay close to the airport for a 4am departure. Airport shuttle was there waiting on time. From the time I arrived the staff has professional and helpful. The only bad part of my stay was leaving to early to check out the breakfast

"Long Haul Driver"

4
17/11/2017

I stay here quite often while on the road and they are also accommodating with my last minute drop in room request. The breakfast is always my favorite. I like the fact that this chain offers rewards and they do not expire.

"Bad"

1
14/11/2017

Never received my wake up call because I couldn't get into the first room the key card would not work. So they gave me a new room and never changed the room number so they called the old room with my wake up call. (Thank god I set my alarm on my phone too) The shuttle to pick me up after I dropped of my rental car took 25 minutes to pick me up. I had the van pick me up because I had so much luggage, the guy pulled up and let me make 3 trips back to my room to get my luggage and load it myself. VERY VERY bad experience!

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
We apologize, not setting your wake up call to the new room. This has been address and procedures have been reviewed. Also we apologize for the wait at car rental. At times our shuttle drivers become busy which causes delays in pick ups. We will make sure we are more prompted.

"best western ontario"

5
09/11/2017

outstanding service at this hotel. the breakfast was great. it is very close to the conference. the rooms are very comfortable and spacious. The bathroom amenities are nice. the internet is very fast. plenty of parking.

"Family reunion"

5
08/11/2017

Good place to stay. Second time staying at this motel this year. Would stay again whenever I am in town. I would gladly recommend this motel to anyone coming to this area. Good location close to Convention Center and airport. Easy freeway access.

"Only good for tour groups, not individual travel looking for a quite stay"

1
23/10/2017

The staff of the hotel is great, all of the staff, shuttle drivers, front desk, housekeeping and breakfast staff. All of them are really, helpful. However, the hotel is full of large / bus loads of foreign travelers, they don't know or understand how to respect other hotel guests, they are loud, pushy and take over the property all hours of the day and night with noise. When I say the property is full of them, I've been here for 7 days and every single day / night they have been disruptive, can't escape it, the hotel should simply just book the tour groups and warn individual travelers of the problem. Hope the owner of the hotel reads this, because I will never, ever stay there again.

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
Thank you for staying with us. We are pleased to know we were able to provide excellent customer service to you. We hope you will stay with us the next time you are in town.

"Great airport location"

5
23/10/2017

Staff is knowledgeable and helpful. Airport shuttle is efficient. Rooms are very comfortable and breakfast is plentiful. Great restaurants nearby. Will stay at this hotel again when family comes to visit and flies into Ontario Airport.

"Hotel staff fantastic, Chinese tourist group not so much"

1
22/10/2017

Hotel staff (all of them, front desk, shuttle, housekeeping and breakfast staff) fantastic. However, the hotel has been taken over by group tours, mostly Chinese that do not understand quite travel, they are loud, pushy and you can't get any sleep because of the noise, would suggest staying someplace else and let the tour groups have the hotel to them selves.

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
Thank you for staying with us. We were running a full house during time of stay. We hope you will give us another chance in the future.

"Great surprise!!"

5
17/10/2017

I was scheduled to fly out of Ontario airport so my sister and I decided to spend the night before my flight near the airport. We didn't want to worry about the early morning traffic. She had stayed at this location before and thought it was fine. I was pleasantly surprised!!! I just wanted a clean room and good bed. The room was very clean and felt as if it had just been updated. Bathroom was large and had good amenities. The property was very clean and the staff was accommodating. Helped us find a good place for dinner and printed directions to the restaurant. Breakfast in the morning was another surprise. A full breakfast in a nice setting and again the staff was so helpful. Bringing more food around to the tables to make sure we got everything we wanted. It was a lovely experience and I will always stay here.

"Simple but effective hotel."

4
15/10/2017

I was here for a business trip. One night only. Close to the airport, super efficient. Clean, silent, big room. Very good value for the price. Close to place to have dinner. Breakfast is included, not very fanzy.

"A wonderful experience"

5
11/10/2017

One of the best hotels ever stayed at. Staff was extremely friendly. Room was very cleaned and smelled fresh. Breakfast was great. A lot to select from. Property overall was well maintained. Will come back again and again

"Great stay"

5
06/10/2017

Thank you to all the great staff that made my visit very comfortable. I want to say thank you to the whole staff of this establishment. The rooms are very clean the Landscaping is very nice and the breakfast is wonderful. I definitely would recommend staying here again

"Close to restaurants and airport"

4
04/10/2017

Located close to airport and with restaurants in walking distance. The staff was very friendly and helpful. Breakfast was as expected and rooms were clean. First floor rooms did get some noise from parking lot.

"Excellent Value Overall"

5
04/10/2017

We had an early morning flight and decided to stay at a hotel near Ontario Airport the night before. We were greatly pleased by the courteous staff (including our shuttle driver who was cheery and obviously enjoyed his job, even at 4:00 a.m.!), large room, comfortable bed and the value for being able to park our car for up to 14 days while traveling from the airport. Definitely would stay here again.

"business trip"

4
02/10/2017

Overall a great experience for the value; great staff, comfortable room and great location. It was extremely significant to me when I was assured that I large cake which needed refrigeration would be stored overnight for a presentation I had the following morning. The staff secured it without any problems and that was most important to me. I will definitely use this hotel for future trips!

"Ontario bad"

1
01/10/2017

Service by front desk horrible . If you're in the area I would never use this facility again . The person representing herself as a manager but I highly doubt she made it that far treating people the way she treated me

"Good choice in area"

4
29/09/2017

They have a very large area with multiple buildings and you will have no issues finding a parking spot if you're bobtailing. Did not see any tractor-trailer parking however. Breakfast was same old- same-old. However the eggs had a few extra ingredients and the sausage was seasoned giving it that lil bit of luck, which I like.

"Not again!"

3
27/09/2017

The hotel is clean but a very basic motel, would never choose this hotel again. Office staff not overly helpful and don't try using your reward points, they don't know how to apply them and become quite irritated with you. We were in town to set up home health care for a family member. Next time we will do our research, there must be a better option in the area.

Best Western PL... O, Front Office Manager at Best Western Plus Ontario Airport, responded to this review
Dear Valued Guest, I want to apologize regarding recent visit with our property. Guests are more than welcome to use your rewards points. As long as the guests have enough points on their Best Western Rewards card and we are notified at time of check the reservation can have point applied for the stay. We hope next time you are in the area you give us another chance.

"the room clean. the hotel cool. the service are very poor."

2
25/09/2017

ok. where should i start... first i came to check in at 2:30 pm . they ask me for 20$ early check in. at 2:30 pm. so they make me wait till 4:30 pm to get my room. a morning after, the house keeping shows up and clean the room. and then she said the bathroom door are lock and she will call someone to open and then she will be back. she left and then i tried to open the door and i did open it. very easy. no one came. and she never came back. and my bathroom was not clean. very bad experience beside the breakfast that was not bad. i will not come back.

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
We would like to know if you stayed at the BEST WESTERN PLUS ONTARIO AIRPORT AND CONVENTION CENTER, located on Vineyard Ave. We don't show a record of the stay. Also we do not charge a fee for early check in.

"Best Western Plus"

5
25/09/2017

Stayed here several times while on business. Consistently clean, quiet enough, very friendly and helpful staff and good location. I also used this hotel for one night stay and to leave my car there rather than at the airport. The price was very good and the shuttle was availabile at 3 am to take me to the airport and pick up when I returned was fast.

"Wear your football gear to breakfast."

2
24/09/2017

Plane Jane "motel 6 " type location. .A lot of truck cabs parked around. We where unable to get breakfast .A large foreign travel group of at least 100 dominated the small breakfast room all morning. Staff at check out where rude when I asked for a hard copy of bill prior to leaving . They insisted on having shuttle bus driver give it to me ? No good by ,thank you , or anything . Just plain rudeness !!Never stay here again .

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
We like to apologize for the size of the breakfast room. We have plans in place for expanding the area in the near future. We also apologize for not giving you a receipt upon request. We will make sure receipts are available upon request.

"Mr"

5
18/09/2017

The best Hotel i stayed, very clean neat and well presented room , staffs are very friendly and helpful. Very well presented breakfast service .very safe place and near to all convenient place . For sure i will come back to this hotel.

"Great place to stay near the Ontario Airport"

5
16/09/2017

Clean, well-kept landscape and a nice bed, room was clean and nice appointed. Plus there is a pool, business center, physical fitness room, and just a couple of blocks from I-10 and the Ontario Convention center. There is a closed restaurant on the property but no news as to when it might reopen, there are several good restaurants in the area. The motel offers a nice breakfast, free of charge, with the typical fast breakfast fare, scrambled eggs, waffles, juices, cut fruit and juices, and coffee.

"Very disappointed"

1
14/09/2017

This was one of the worst hotels we ever stayed in very unclean noisy the plumbing was just a bad odor just a very bad experience we are on a family vacation and this started out badly way overpriced for the quality

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We would of been happy to fix the sink if reported to the front desk. We would also have tried a different room for the comfort of the bed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"They've still got it"

5
10/09/2017

I reviewed this property favorably several years ago and I continue to come back several times a year. It's always well kept, updated, and has wonderful staff. It doesn't matter if I need to schedule a shuttle to the airport at 6pm (when they're busy) or at 4:30am like I did last week, they are always ready and smiling. I'll be back in another month...thanks!

"Business stop"

4
01/09/2017

A stop over on our business, pleasant, even though the restaurant was closed down,there were places in walking distance and pizza for delivery, which was good. Would recommend and would stay again if in the area.

"Sleep 'N Fly"

5
27/08/2017

A really great hotel for us. We live pretty far away from the airport and lately the freeway has been messed up almost every day. So we decided to change from just airport parking to the Best Western sleep 'N Fly where we spent the night before our flight and were able to have the car stay in the parking lot of the hotel. The locations where we could leave our car was excellent, no worries about there being anything happen to the car. Always under view by the staff, well lit and safe. Very excellent transportation to the airport and back. Hardly any waiting time for us on the return. On going to the airport the driver coming off shift came to our room to pick up us and our bags and then the new driver took over to take us to the airport. Couldn't have wanted any better service than that. We will definitely recommend to everyone - This is the place to stay!

"Best Western experience"

5
25/08/2017

My mom and I usually stay at the Ontario Best Western the night before she flies out. While being close to the airport is a definite perk, we also appreciate the friendly and helpful staff, clean rooms, free breakfast and reasonable prices. Thank you!

"Good"

5
21/08/2017

i came to the hotel early i was be able to check in and the front desk agent was very nice and helpful didn't wait long to get my room once i get to the room was very clean very comfortable beds and as check out was very easy.

"Very pleased"

5
15/08/2017

This is a great hotel very clean and quiet will stay again. Very easy freeway access close to restaurants shopping etc . Great value compared to other hotels in area. Right by the Ontario Airport so very convenient .

"15 hour drive"

3
12/08/2017

After driving 15 hours, and getting to hotel before checkin time-- we were not allowed to use the restroom. Very rude. The trims were nice, and at a nice location. The breakfast offered, eggs, waffles, unsweetened cereal, and noodles? I enjoyed the fitness center. I think front desk staff need to be more professional.

"Perfect spot for concert"

5
08/08/2017

The Best aWestern Plus Ontario Airport was the perfect location for going to the concert as well as catching a plane. When they say PLUS they mean it as there were many extras to make you comfortable and feel welcomed. We will return next year!

"Perfect for what I needed"

5
05/08/2017

Clean hotel very close to the airport. Friendly staff. Good breakfast. Updated room and bathroom. High shower head. Free bottle of water. No stance room odors. Plenty of pillows. Large tv. Perfect for my one night stay before early morning flight.

"Hotel Overnight Stay"

2
04/08/2017

This hotel is not one of the best in my experience in staying at a BestWestern Hotel. Rooms were clean enough but the location has a section of rooms in an undesirable area where homeless people are camped out near guest parking area. Area is dark and there were hotel guest who had their laundry hanging out on the rails in front of their rooms. Looked like a 3rd world housing area.

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
Thank you for staying with us here at, BEST WESTERN PLUS ONTARIO AIRPORT AND CONVENTION CENTER. We have notified the tour groups. We have advised them of our guest's laundry facilities. We hope you will give us another chance and stay with us on your next visit to Ontario, Ca.

"Very Plesent"

5
03/08/2017

Everyone at the hotel went out of their was to make things feel more like home. The staff in the lobby, with the shuttle, and at the breakfast area were all willing to help to make things easier on myself and my husband.

"They are awesome here!"

5
31/07/2017

This property has to be head and shoulders above the rest of BW properties. I had resolved never to use BW properties because of past stays at other BW's. I needed a stay for an overnight trip to a local amusement park, and for the price range, it fit the bill. I was completely impressed by the friendliness and attentiveness of staff, the quality and cleanliness of the rooms and property. This location made me rethink the BW brand overall - I will definitely be back to this property for local stays. I would recommend to the property managers to beg the staff never to leave - they are what makes this place special.

"Easy place to stay"

5
24/07/2017

Very helpful staff, clean and comfortable room. Very easy access tot he airport. No Frosted Flakes at breakfast though! Shuttles run on time. Room was pretty quiet for a larger facility. Positive experience.

"Pleasant Stay"

5
22/07/2017

The stay at this hotel was excellent as far as staff, internet, fitness room, and hotel room go. The only set backs were that there were tour groups that showed up every night and the room that breakfast was served in was far too small. However the staff would make sure insure that you received breakfast if you weren't in one of the tour groups.

"Clean Comfortable Place to Stay"

4
03/07/2017

Although we only stayed 12 hours while traveling through the area, this Best Western was very clean and comfortable, much nicer than other Best Western's we've stayed in. The beds were great. Bathroom and other amenities were like new. Would stay again if in the area.

"Good for business"

3
29/06/2017

Nice spot. Close to airport. Had a little snag with no batteries in television remote. Took a while to get the attention of the front desk. Had to walk to lobby. Small breakfast room for size of hotel

"Good place with good access"

4
27/06/2017

The hotel is modern, clean, and friendly. There's many options within a short walk and even more within a short drive. For business it's a great option and the value is very good. Would recommend and will stay again!

"Family holiday to USA"

4
23/06/2017

Check in service was excellent, beds & pillows excellent comfort Good size swimming pool, BW staff member gave me paper plates & cutlery so we could eat our dinner in the pool area We didn't use the spa as it had things floating in the water

"Pretty Good"

4
16/06/2017

Breakfast is pretty good; overall is a good hotel to stay in Ontario. The location is good for going out shopping at Ontario Mill. The room is clean; the swimming pool is also good. I will recommend people to stay here.

"BEST WESTERN ONTARIO AIRPORT"

5
03/06/2017

This Best Western was very nice indeed. I stay at a lot of Best Westerns as I am a traveling service tech. Spend about 250 days a year on the road. The hotel staff are very friendly upon arrival at check in. Well trained and professional. The rooms are very nice, comfortable, clean, the bed very nice. Slept very well. I used the express checkout and it was very efficient. I would stay here again most certainly!

"Reasonably priced, close to airport, quiet"

4
03/06/2017

Quiet spot for a hotel, far enough from the highway yet close enough to be convenient. The bed is nice but I do wish they would invest in some nicer bed covers. The breakfast was better than most Best Western's and the price was very reasonable for the area. I'd stay here again.

"Convenient location to airport"

4
24/05/2017

Restaurants are close by. Many good restaurants are in the area. We attended at graduation at Pomona University so this hotel was quite convenient. Ontario Mills was also quite close by. Breakfast was not outstanding.

"Funeral stay"

3
14/05/2017

We stayed here for a funeral. The staff was great about late check out in order for us to come back and change into travel clothes. My husband stayed here before. At check in it would be nice if they would warn us that a tour bus was staying and that the breakfast room would be crowded at a certain time. It should be easy for staff to find out the tour departure time and estimate when the room will be crowded.

"One night stay"

1
08/05/2017

The room was clean. We had a first floor it was quite, it was across the parking lot to the pool. The pool and hot tub are both outside. They are both heat and were great. I wish they had towels at the pool. The breakfast was alright but very crowded. There were not enough places to sit or to get to food. We were there on a Saturday night so that might have been the problem.

Best Western PL... O, Manager at Best Western Plus Ontario Airport, responded to this review
Thank you for staying with us at, BEST WESTERN PLUS ONTARIO AIRPORT AND CONVENTION CENTER. Thank you for your review. We apologize for not providing towels in the pool area. With your feedback, it will help us improve our service to you and other guest that visits us.

"Quick, friendly, efficient"

5
05/05/2017

I really enjoy my stay. They have a pool and a hot tub Which is very relaxing. I'm always greeted with a friendly smile, the rooms are clean and well maintained. They also have an airport shuttle which is very convenient for me when I do not have a rental

"Excellent services"

5
04/05/2017

I just had a business trip in California. I stayed at BW for straight 7 days. I arrived late, but the frontdesk quickly checked me in. The breakfast has a lot of variety to choose from, and the maids always clean tables and floors after guests left. The landscape was pretty nice and the room is nice and clean too. I gave the property an A plus.

"Nice place near airport"

4
28/04/2017

I love the convenience of this hotel to the airport. We can park there and the shuttle is convenient. Cheaper than parking in the long term parking. Hotel is clean, comfortable and close to good food.

"Spotless, quiet and comfortable hotel."

5
28/04/2017

This hotel was very well maintained. The staff was professional and helpful. The room was quite quiet, which surprised me because it was right near the airport. All the services were excellent, including the hot breakfast. I would highly recommend this hotel.

"Comfortable stay"

3
24/04/2017

This Best Western is neither the best or the worst we've stayed at. The rooms are oddly proportioned but clean and comfortable. The staff was exceptional at both check in and check out. The breakfast was ok, not the best, not the worst. The grounds were clean and nice. For the price, it was a good deal and our stay was good. We would consider this hotel again if in the area but maybe not our first choice. I would say give it a try and see for yourself rather than passing it by.

"Great hotel"

5
18/04/2017

We checked out of a subpar hotel where we were booked and came to the Best Western. The bed was so comfortable. The room was clean and the grounds were well taken care of. I know it was only April, but the swimming pool was really cold. There is also no meat items available for breakfast or hot chocolate.

"Amazing"

5
10/04/2017

This hotel is great definitely wirth every penny the staff is very nice, friendly and rooms were great as well we had a double queen room and had more than enough space for two adults and two children .. this is our new favorite hotel anytime we come back

"GOOD LOCATION AND NICE STAFF BUT SMELLY ROOM"

4
07/04/2017

We stayed at this location recently when our flights got cancelled and/or delayed coming into Ontario Airport. The staff were very nice and accommodating and the location is very good. While it was obvious that the hotel had been recently renovated, the room had a very musty and strange smell. The room layout, especially the bathroom, was also very strange. The traffic noise also made it difficult to sleep in the morning. Since we have stayed at other hotels in the area and know there are locations that provide a better sleeping experience, we would probably not come back here but the price and location are right if the issues I mentioned do not matter to you.

"home away from home"

5
05/04/2017

my work often brings me to Fontana, California and whenever I have a layover, I head to Best Western without hesitation. The staff is incredibly professional and kind. If you are looking for a clean and well maintained room with a comfortable bed, this is the place. Breakfast has both hot and cold items and a variety of items from which to choose. You read how i'm going on and on about this location? Come and see for yourself, you won't be disappointed. And if you are, tell the staff and they will fix it.

"Needs minor improvements"

3
27/03/2017

My stay was average, house keeping neglected to clean my room and the price was way overpriced for the kind of room I had. Breakfast only had limited options for food. My check in expirence went pretty well, they greeted me.

"Well-priced, excellent hotel"

5
12/03/2017

Need a hotel room at the last minute at midnight and was so grateful to find vacancy at this hotel. What a pleasant surprise! It is reasonably-priced, really clean, comfortable, safe, conveniently located near the freeway and airport, and large. My room was near the entrance and it was very quiet. Extremely friendly front desk staff. The breakfast was a pleasant surprise, too. Lots of good choices and everything tasted great. Highly recommend!

"Business travel"

4
24/11/2016

The staff are excellent. Breakfast is better than most. Rooms are clean. Great location, near airport. I stay here often and can honestly say it is the best deal around for the service you get. Safe environment.

"Clean rooms and very easy access to airport"

3
22/11/2016

The rooms are what you would expect. Nothing too fancy but clean. I wasn't a big fan of the late night check in window like a gas station but I suppose it maybe necessary for the area although I lived there 30 years and don't think it's needed.

"Lovely inexpensive stop when traveling"

5
22/11/2016

We were heading to Joshua Tree National Park and used this hotel as an overnight on the way there. Very efficient, good amenities and lovely breakfast. Couldn't ask for anything more to satisfy our needs.

"Clean - served its purpose "

4
14/11/2016

Hotel for the weekend - attending an event - hotel was mainly to sleep and get ready - not a place to hang out or vacation - purpose was served - clean good service - parking was adequate - a bit on the expensive side - of course they were exploiting the nearby event at the NOS center - definitely not worth the price

"Bedding and breakfast"

4
10/11/2016

Room was nice but small and lumpy pillows on king size bed were BAD. Also breakfast seems to cater to orientals. Didn't eat hotels breakfast. Need American food served or at least offered!! Room itself was nice and very clean. And reception area and employees there were very nice.

"Ontario/Rancho Cucamonga Excellence"

1
07/11/2016

I have stayed at this site many times. Great location! Close to airport, shopping, gas, Costco & Goodwill! What more could you ask for. Staff is always friendly & accommodating! Nice pool too! Close to Government center & courts. Rancho Cucamonga is a nice safe location for this hotel.

"Good Night's Sleep at the Best Western Plus Ontario Airport"

3
05/11/2016

Since we needed to pick someone up at the airport later at night, we stayed the night at the Best Western Plus Ontario Airport. We had a comfortable king size bed and slept well. The room also had a nice TV with a movie channel and lots of free stations. Internet speed was good. There was a desk area. There was in in room safe. There was also a microwave and refrigerator. Bathroom was fine. I did like the dual shower heads in our room (not sure if all have those.) We slept in so did not enoy the complementary breakfast. Parking is free. There is a nice swimming pool and hot tub. In terms of a Best Western Property I found it comforable, but average compared to other such properties.

"Moving Mayhem"

4
09/10/2016

I have posted before for this hotel however I felt it necessary to post again. My family and I were in the process of moving from Arizona to California and we found out last minute our apartment would not be ready on time. I was so relieved when I was able to book 2 rooms for the same day. I was also very pleasantly surprised that the rooms they assigned us had so much space for our young grandson to run around and unwind from the long ride. They were also able to accommodate our very large moving truck! If I had any feedback to give is that the rugs in the room are very dirty even though the color of it hides the dirt well. But all in all I will definitely recommend and use again.

"Comfortable"

4
07/10/2016

Needing a place near the Ontario airport, I was pleased with this property. The rooms are adequately sized and the beds are comfortable. The breakfast is typical with one exception, they offer an Asian-inspired "top ramen" soup with breakfast.

"first stay"

5
18/09/2016

Was a great place to stay, and get to the airport in time for flight! The Breakfast ladies were very accommodating, and the parking while flying is in a safe place. However I am annoyed now at the fact I cannot get out of this survey without writing a book.

"Very nice hotel"

4
16/09/2016

This hotel was conveniently located, easy access from freeway and main street; parking was easy. The staff were professional and very accommodating. The hotel was modern and clean, very nice, very well maintained. My room was very comfortable, had everything I needed, clean, quiet, average bed comfort. The breakfast was satisfactory and the breakfast area host was very helpful and friendly. I would recommend this hotel to others and will also stay here again if I am in this area again.

"visit"

5
13/09/2016

The hotel was close to family but was a good value only wish we could have had a little more quiet a/ c was loud and neighbor were up late and loud, did not report problem just delt with it and breakfast was crowded so only got a glance

"Night Before Flying to St Louis"

3
07/09/2016

Room was small, but modern. Motel is fairly new. Coffee pot worked....wasn't a Keurig. Check in and out was straightforward. Motel was quiet. Price was reasonable. Was close to Ontario Airport which I flew out of early the next morning. Did not have chance to sample breakfast buffet. There was coffee available in the lobby when I checked in during the early evening. Plan to stay again if need arises.

"Where is the Plus is this BW?"

2
29/08/2016

Breakfast was a joke, nothing but carb and cheap quality items. No bacon or sausage, instead biscuits and instant noodles and frozen yogurt! I have never stayed in a BW plus and has this type of breakfast. Don't mean to be ungrateful but there should be some kind of standards when you are a plus BW. I have stayed in many BW plus hotels and this was by far the worse. Rooms are old and sound proof is horrible, I WOULD NOT recommend. Ladies at the breakfast kitchen worked very hard to keep the area clean and check in and out staff was friendly.

"I'll be back!"

4
12/08/2016

The staff was very friendly and helpful which is a big plus for me. The room was smaller than I am used to but adequate and the beds were very comfortable! I plan to come back next year and stay there.

"Skip Breakfast unless you like carbs"

4
11/08/2016

Skip the breakfast unless you like carbs or Asian Soup. There were no breakfast meats available just eggs and eggs with chorizo and the usual waffles, muffins, instant oatmeal and other carbs. This is a great location if you are flying in or out of Ontario and there are some great places to eat nearby. Clean and comfortable but the WiFi is slow.

"Convenient and fair value"

4
10/08/2016

The room was clean reasonably quiet. The breakfast staff put forth good effort to keep the tasty items stocked, fresh and the serving area clean. The office staff were friendly and efficient. All in all, a nice stay. We won't hesitate to stay there again.

"Nice clean rooms"

5
03/08/2016

Stayed at this hotel for one night and was pleasantly surprised with the clean rooms, nice place to rest up on our return home. Even though the airport was in close proximately the noise was never a factor. Close to freeway ramp and to the Ontario Mills. Will return again to this hotel.

"Mehhh"

2
28/07/2016

While they have a beautiful, clean lobby and lounge area the rest of the hotel is just a dressed up version of a motel. Not exactly the best Best Western I have ever stayed at. Booked 2 nights and only stayed one.

"A Great place to "Park - Sleep - Fly""

4
26/07/2016

Nice clean and friendly place to stay for early flights. Shay and Lisa were very helpful and friendly during check-in. They gave us breakfast to go bags since we were going to take the shuttle to the airport at 4:30am and would miss breakfast.

"Great experience"

5
11/07/2016

Everyone at the hotel was very friendly and helpful. We were able to get drop our car off at the rental agency the night before and be picked up by a driver and taken to the hotel so we didn't have to do it in the morning.

"Best Western Ontario Airport"

5
07/07/2016

Nice place close to lots of shopping / dining. They have a nice pool and a very nice gym set up. Big breakfast areas. Close to freeway, but very quiet location. Friendly staff, lots of parking. It was hot that week, but my room was cool. AC and internet all working well.

"Okay but two dropped calls"

2
27/06/2016

Spent the night as we had an early flight out and wanted the convenience of waking up, leaving the car free and taking the shuttle to the airport. The room was decent and reasonable for the airport parking and shuttle service UNTIL we flew back. We got our luggage and called for the shuttle. We had to call three times as our first two calls were dropped while we were on hold. Finally after 20 minutes and three calls, we were told we had a 15-20 minute wait. If our first two calls had not been dropped, our rating would have been a 3.

"Good for an overnight"

3
26/06/2016

The proximity of this property to the airport makes this hotel very convenient for the traveler. Unfortunately there are no good reliable restaurants within walking distance unless a sandwich or diner fills the bill. The well rated Italian restaurant close by is closed on Sunday, when we stayed. So we had to drive a bit to something that would work --- although there is an In and Out close by. Another thing that is not clear from the photos is that this is a MOTEL: the rooms are all accessed directly from the outside! Thankfully the hotel located our two rooms right next to each other, which eased the mind of a nervous family member traveling with us who doesn't like outside room access (motels). Also the motel is noisy! Not airplane noise, but "guests" jumping around in the room a floor above us, others outside yelling to one another -- just people without a sense of others being around and perhaps wanting quiet. I saw this in several other reviews as well. The bed and interior of the room are well maintained and comfortable. The rooms we had were very clean and comfortable. Last, the staff -- especially Lisa -- were very pleasant and helpful. This one feature really drove my rating to be as generous as it is. They went out of their way to accommodate our needs. Hats off to them.

"Great place to stay!"

5
18/06/2016

Good value, free nice breakfast, comfortable beds....ice machine nearby...don't know what more you could ask for. Also, the staff was friendly and helpful. I highly recommend this hotel. Free shuttle to and from Ontario airport too!

"CONVENIENT FOR ONTARIO AIRPORT TRIPS"

3
16/06/2016

As we typically do, we stayed at this Best Western prior to a early-morning flight my wife was taking. We live about an hour and half away and we would have otherwise had to get up in the middle of the night. As it was, we still had to get up at 3 AM for her flight! At any rate, for the first time we were given a handicapped room which was quite spacious and which would have been quiet but for our Asian tourist neighbors, who seem to have a penchant for speaking outdoors loudly. The only complaint we could make was the weak Wi-Fi signal at the far end of the building where the room was located. A repeater is need to strengthen the signal.

"Adequate"

3
13/06/2016

We stayed one night. The room was clean and everything in working order. There is a nice pool which we did not use during our stay. The adjacent restaurant was closed and there is nothing else comparable close by. The breakfast was satisfactory with several selections including waffle maker. The bed was quite comfortable. Generally, this hotel is adequate.

"Don't recommend"

2
13/06/2016

The breakfast area is small, the breakfast options are very limited and the quality of the cooked items was low. The Wi-Fi was super-slow, I always reverted back to using data on my phone. The flowers outside my door had an awful smell, even though they were pretty.

"Bad cleaning services"

2
12/06/2016

After checking in got into a room that was not totally clean. Also when came back the next day after a day out, we found that our room had not be cleaned that day. We do not recommend this hotel. There are better hotels and values in this area closed to the Ontario Airport.

"Terrible Hotel Terrible Service"

1
07/06/2016

Terrible place. Doesn't take any kind of prepaid credit card- even if it has more money on it than a normal bank card. Don't waste your time on this place. I would give it 0 stars if possible. The window person (since it was nighttime) had a very unkind attitude and was pretty rude. I will never stay in another best western again after this.

"Very happy with my stay!"

4
07/06/2016

I chose this hotel primarily for the location to visit friends. I stayed one night and all went without a hitch. The property is clean and tidy. I had the pool and spa all to myself on a Wednesday afternoon (June 1, 2016). Bed was comfy. I heard no noise from other guests. The only issue I had was I needed to wait a bit for staff to re-stock/re-supply breakfast items. As a worker shared, a large tour group had just come thru and cleared out all the food items. Aside for something like this that is out of your control, I really enjoyed my stay. Definitely staying here again!

"Townhall Meetings"

4
24/05/2016

This location is one of the best around the Ontario area, if you need to do some shopping the Mall is very close, if your looking for a nice place to have dinner and drinks, you have establishments very close. Within walking distance, This location is centrally located, everything about this location is great. I am and will be staying at this location again.

"Nice & Quite"

5
20/05/2016

Traveling through needed a place to stay found this very clean very quiet Hotel. The staff was great, the hotel room and grounds were so clean that it looked like Disneyland. I would recommend this hotel for family and friends.

"Less than expected from a previous experience"

2
11/05/2016

First of all, when I stayed in another location of this Hotel Chain I received great service, but the opposite from what I got on this location, when I made my reservations on line, it wasn't mentioned that I would have to make an extra deposit per when checking in, so I had to present my card for an extra charge per room " as a security deposit" that was to be cancelled from charges when checking out and nothing was wrong with the room, when I checked out, the front desk clerk confirmed we were "ALL OK" and charges were to be cancelled, this was last Friday and I'm still waiting for the charges to get cancelled and my card cleared form those charges. This made other differences from when I stayed in another location minimize compared to this surprise charges, definitely not booking on this location next time!!.

"Vacation Kick off"

5
10/05/2016

My friend recommended this Best Western because she knew I was staying close to Ontario Airport for the convenience since I had a 6am flight and needed to park my car at a remote airport parking lot. She said that this Best Western offers up to 14 days of parking at a reasonable rate plus a ride to the airport. I was sold and it turned out to be the best thing I could have done. The room was clean, nicely decorated and the bed was firm just like I like it. It smelled nice in there as well.

"GREAT HOTEL!"

5
09/05/2016

I was pleasantly surprised by this Best Western property. I stay at Best Westerns all the time, and in general am happy with the quality. This hotel exceeded my expectations. Beautiful property, nice pool and spa, fitness center fully equipped, and the best breakfast buffet I have had at any Best Western property. Very close to the airport and the Citizens Bank Arena. I will definitely stay here on my next Ontario visit.

"GOOD FOR SHORT STAY"

4
03/05/2016

This hotel is in a very good location. We found it easy to find. It was very clean, however the shower ceiling clearly had some water damage that was not well repaired. On a personal note, I find it very irritating to get to a hotel room and find just 2 towels for 2 people. My daughter and I both have A LOT of hair and one towel just doesn't do it. We also had one hand towel and 2 washcloths. I guess most would find this adequate and they did bring us more when we requested them. I know we're trying to conserve water...I understand that and I understand that this is minor. The staff was quite friendly and, as usual, the beds were very comfortable. The comfy beds are one of the reasons we stay at Best Westerns. Other reviewers complained about the noise, but we didn't notice that at all. I mean, you're staying by an airport. Lol.

"Clean and Dependable"

4
02/05/2016

For business or personal travel it is a well operated and clean facilityl Located near airport without airport or traffic noise. Many resturant choices close by and easy walk to Ontario Convention Center. Newer big screen TVs ans comfortable beds. Breakfasts were well down. but room could be larger to accomodate travelling groups.

"Excellent"

5
27/04/2016

Excellent stay at this Best Western--room was great, bed was comfortable (better than mine at home)! Breakfast was nice, would have liked some bacon for breakfast; and a few less "ill mannered" group of guests that basically pushed us aside to grab at things! Hotel can't control that though ;) Overall, service was wonderful, room was wonderful. I was there for a function that took place in the Crystal Room and all was good there as well!

"Perfect Weekend"

5
18/04/2016

I have always counted on Best Western for my hotel stays. This was no exception. This was a perfect weekend. Location was great. Always appreciate the cleanliness of the remote control which is overlooked in many hotels. Close to restaurants and freeway to Pomona. The staff was always friendly and helpful. Will be back!

"Girls night out"

4
14/04/2016

Very clean and comfortable room, we were able to check in early, so a good plus, we had one of the rooms towards the back, which was perfect for sleeping in late.. Walking distance to many places for snacks, dinner, and if in the mood, dancing across the street at Misty's Lounge inside the double tree hotel.

"April 16"

5
13/04/2016

Clean, grounds are gorgeous, quiet, close to freeway, a new breakfast cafe. Loved everything about this location, and I solely stay at Best Western. I even told the gal at the desk that this was now my favorite Best Western.

"Best Western Plus gets..... A +"

5
10/04/2016

I had the pleasure of staying here last Friday 4/8/16. A beautiful new lobby with a relaxing bar and lounge area. Fast and friendly service from David at the front desk. He is available member to the staff at this Ontario location for sure. Comfortable and spacious accommodations with 2 flat screens. VERY fast service from housekeeping when we asked for more towels. I would recommend this Hotel in the Ontario area for business or pleasure. I look forward to staying here again when I return in the near future.

"Townhall Meetings"

4
29/03/2016

Aside the poor internet service in our location of the hotel, the stay was very pleasurable and affordable as well. The Hotel is well located for walking distance to shops, restaurants, and convention center. A short drive (1 to 3) miles in either direction and you have Department stores and better restaurants for evening dinning.

"Not a Plus"

3
25/03/2016

Do not consider this motel a “Plus.” We've found that older properties with outside entry rooms do not measure up to what we expect in a plus rating. We arrived after 11 pm and had to register thru an outside window of a detached building. The owners had certainly tried to update the property but paint and updated bedding on very hard beds, limited electrical outlets, noisy suitcases on concrete, blocked sidewalks by housekeeping staff, inadequate lighting, make these older properties disappointing and not worth the fees they charge.

"Pleasantly surprised!"

4
23/03/2016

We stayed at this hotel on a whim while traveling through California. I was a little skeptical at first upon arriving but was very pleased overall during our one night stay. The room was clean, the bed was very soft and comfortable and the shower was superb! I like that that the hotel uses a "clean remote" to reduce the spread of germs. The room had a mini refrigerator and a microwave. We had a very restful and pleasant nice sleep, no noisy guests outside. The staff was very accommodating and the free breakfast was pretty decent. I would definitely return again on a whim. Thanks Best Western!

"Nascar Race"

5
21/03/2016

We spent one night at this hotel prior to going to the 2016 Auto Club speedway for the Nascar race. Hotel location was very convenient, 30 minutes from the track. Food was very close and variety was excellent. Breakfast was OK. No restaurant was in the hotel, but many were within 5 minutes drive.

"Stay was ok"

3
21/03/2016

The stay was good, service could be better. Depending on the mood of the front desk, you get different service. The location of the hotel is good because it's close to the airport and convention center. Breakfast is reasonable.

"Pleasantly surprised"

3
16/03/2016

Spent the weekend at the best western. The rooms are clean, the beds are very comfortable. Tip: ask for a room without an adjoining door that way the room is quieter and definitely bring your own towel. They only provide 2 large towels per room. Otherwise the price is great! Liked it so much I will come back next month.

"Great Rooms"

5
03/03/2016

Not only are the rooms very good but the bathrooms are upgraded (recently, it appears!). I don't care about the rest of the room if I have a great bathroom and it was high quality comparable with any 4 start hotel. Thanks, Best Western! You got your priorities right.

"On business trip to Convention Center"

4
01/03/2016

Staff was very helpful. Room were clean and organize. Area near and around hotel was very clean. We enjoyed the great breakfast available to us. Plan on making this my hotel of choice for our annual convention in Ontario CA.

"CLOSE TO AIRPORT AND SHOPPING AREAS"

4
22/02/2016

This is probably the tenth time we've stayed at this Best Western prior to travel from Ontario Airport. The rooms are well furnished and clean. However, on our latest visit, the room was not yet cleaned (we arrived after the check-in time of 3PM), which necessitated us sitting in the lobby and business center until the room had been cleaned. I guess things of this sort happen, but it was a minor aggravation. All in all, a convenient spot to stay when having an early flight. Many restaurants nearby, as well as two large shopping centers.

"Good Little Spot!"

4
21/02/2016

I was impressed immediately when the shuttle picked me up. My shuttle was helpful, prompt and she had a great sense of humor. The minute we arrived at the hotel she brought me through the doors and to the front desk to get checked in! The young lady at the front desk was just as impressive! Luxury hotels are nice, but sometimes you just want to be in a place where the staff are friendly, helpful and real! My room was clean, comfortable and was just what a weary traveler needed. It was conveniently located near several restaurants and local amenities. I will stay here again in when the time comes.

"Great Stay!"

5
18/02/2016

I stayed here while I was in training. Service was really good, Rooms were very nice. Bathroom was very nice and bedding was comfortable. Hotel Serves a hot breakfast in the morning, Shuttle service, Wi-Fi, and vending machines for snacks and drinks. Plenty of parking for anyone bringing their vehicle. Rooms had built in AC units to the outside wall. Room got really cold (which I like).

"ok hotel"

3
04/02/2016

The hotel is ok, nothing fancy. There's international tourists stay at the hotel on a regular basis; however, the breakfast room is too small to accommodate all the people. We stayed there for 3 nights, and we had to fight for a seat and food. I don't think I am the first one to complain, they better make some changes. Housekeeping didn't even leave coffee in the room on our last night. Anyways, we will not stay there again!!

"Nice Room, Convenient Location"

5
29/01/2016

This was a nice place to stay! The hotel was easy to get to, right off of the freeway in a good area with free parking. My room was clean, and the bed was comfortable. Free breakfast included. Friendly lobby staff.

"Terrific service!"

5
28/01/2016

The room was clean and well outfitted, as usual. But the important part of this review is the service provided by the manager and maid staff to return my phone charger that I left in the room. I can't thank them enough!

"Handy to the Ontario Airport"

4
27/01/2016

The Best Western Plus Ontario Airport is very handy to the Ontario Airport. The shuttle service was excellent. Our room was comfortable and the service was good. Routine breakfast. We noticed the beautiful flowers blooming!

"Quilters Paradise"

4
26/01/2016

The hotel was very convenient to the convention center. Was able to walk back and forth easily, they also offered a shuttle all day to the convention center. Very convenient for the Ontario Quilt Show!

"Great place to start"

5
25/01/2016

Whenever I'm in Ontario I stay at the best western. The stafff is friendly and aways ready to help with whatever issue may arise. The rooms are clean and the hot breakfast is a great way to start the day.

"Road2016"

5
24/01/2016

We stayed at this hotel partially due to its location to the convention center and also due to the amenities offered. We were very pleased with the logistics and the service we received. The shuttle drivers were very nice and helpful.

"Best Western stay"

5
23/01/2016

If we are ever in the area of Ontario, my wife and I would choose to stay at the Best Western hotel. The beds were magnificent and I never slept so well. Even the shower head provided great comfort. I would recommend your hotel to all my friends and family.

"Wish it was better"

3
22/01/2016

I have stayed at this location a few times during the past 4 years. This is the first time I was not 100% pleased. The hotel has a maintenance and communication challenge. I must point out that the front desk team was friendly and helpful albeit embarrassed. The grounds are spotless, the parking area clean and safe and well lit. I walked into my room to find eaten food on the desk and a piece of luggage on the floor. Wouldn't you think the room was occupied? Poor communication with housekeeping to the front desk. I walked back to get a new room. Second room smelled like carpet adhesive or roach spray and the TV did not work. Maintenance was called. The guy was nice, no uniform, so do I let him in? He tells me he tried to fix the same TV a week earlier and it is a bad company that makes the TVs. I walk back to meet an embarrassed front desk clerk walking towards me with a new room key. I get placed back in the original room that was now clean and the empty suitcase thrown on the grass in front of my room. This room also smelled like roach spray. I left the windows open but the exhaust fan in the bathroom was broken so I could not get a cross breeze. Day two. My room key doesn't work. I was checked out for some reason, so I walk back to the desk to get a key to my room for night 2. Upon check out the clerk asked about my stay. I told him everything, he said oh and thanks for staying with us. Now granted I was a guest suing my Best Western Platinum points and Hotels.com points for day 2. So no actual cash was exchanged, but I would have thought his answer would have been more empathetic.

"Handicap access"

4
11/01/2016

Handicap access room changes are under review for better access and comfort. The room does not meet ADA standards for bathrooms and could be made more accommodating for wheelchair use. Management took notes as to problems encountered and will make changes.

"Best Ontario Secret is Best Western"

4
30/12/2015

I have stayed at most of the mid-level hotels in the airport area but the BW Plus tops my list Why? Great rates. Totally remodled facility. Comfy rooms. Fabulous, friendly and helpful staff. Great pool and spa...clean and maintained. Terrific happy hour (2 freebies). Can't beat the location just minutes to freeway and airport. Exercise room and business center to boot. The owners care about thus place and the staff reflects that vision. Jim from Idaho

"Bonus stay in nice clean hotel"

3
15/12/2015

We had some bonus points saved from best western so we got the stay for free and it was quite ok. They did put us in a room far back, but the room was nice and clean and the reception staff were very friendly. It is very close to the airport so expect some noise. We were tired so we didn't notice. The breakfast was not top notch and it was very cold as the staff insisted that the door be kept open despite several customers complaining. Lots of Asian people so breakfast included nudel soup, which was new to me, but they had waffles as well. Travelers tip: turn on the heat before you go to bed. in December the room gets really cold at night.

"GREAT!"

5
14/12/2015

Great location! Easy access to Freeway(s). Lots of good places to eat! Hotel was very clean. We would stay here again! Rooms are small but has everything you need for a Weekend overniter (Fridge/Microwave), contintental breakfast!

"Convenient to this convenient airport"

4
01/12/2015

Flying to California is best done when you use Ontario Airport. Staying at this hotel is convenient and reasonably priced. The staff is friendly. There is a nice breakfast buffet and a pleasant happy hour included in your stay. There is a great airport shuttle...great because it operates when you need to get to the airport. I would recommend you try to fly from this city if you are going to/from the East Coast/Seattle/Palm Springs/Los Angeles and stay at this hotel.

"best value for the rate"

5
30/11/2015

very clean, great location, great amenities and friendly staffs. This is not our first stay and definitely not the last. never had more comfortable bed. when you walked in to the room the first thing that hit you is the cleanliness and the fresh smells of the room.

"Lost and Found Failure"

2
21/11/2015

Don't forget anything behind at this hotel. You will never see it again! Very disappointed! Housekeeping staff feel entitled to your forgotten items, then lie to management about them. Room was nice enough but closet has doors so easy to forget hanging items.

"This became our Park-Sleep-Fly hotel."

4
18/11/2015

Years ago, when we have early flight, we start spending a night at Ontario hotel instead of leaving home early and drive. This way, we can sleep bit longer and more relaxed - we are less than 10 min. away from Airport. We stayed at few hotels around but I think this one became our "usual" because some hotel does not provide early/late hour shuttle. The room is big and clean - bus is ready every 30 min. Only thing is the breakfast may not be ready if your flight leaves early....

"Nice Enough"

4
11/11/2015

The room was clean and the breakfast was decent. Just a standard room, but, I will say that the shower head was one of those rain showers. Nice! We would stay there again. It was also close to a lot of restaurants and the Ontario Mills Outlet Center.

"Stay somewhere else while in Ontario"

2
09/11/2015

Not really a bad room, but the place attracts ....well at least this time some very rude and drunk individuals. It is impossible for me to believe that the hotel staff was unaware of the party going on two doors down from me. I did not complain because I got the feeling at check inn the staff was very unhelpful. You cans stay at the Courtyard near here for the same price.

"JUST WALK"

5
31/10/2015

Everything was right there. And IN-AND-OUT right up the street. Good hotel and good people. From here you can just walk to convention center and to fast food. The airport was just right down the street and getting on the freeway was easy.

"Not a good hotel"

2
22/10/2015

This hotel had problems, got static on some TV channels, the mattress was very hard and the fan in the bathroom made a terrible noise. The staff was very nice. The breakfast was a continental, not a full hot one. I thought the room was not worth the money.

"Great Hotel"

5
16/10/2015

The hotel was reasonable and close to the airport. The staff was friendly and helpful. The room and lobby were really clean and fresh. It is close to nice restaurants, only a block away from Rossie's Italian restaurant...which I highly recommend. I will stay there my next trip to Ontario.

"convenient to airport"

5
13/10/2015

this is a motel which I like since you can pull up outside your door. safe neighborhood and eating areas around. Nice big pool and hot tub. breakfast is supposed to start at 6am but it was nice of them to open early the morning I had to leave at 5:30 am for the airport

"Clean, convenient location"

4
12/10/2015

Pleasantly surprised. The rooms and common areas were very clean. Maintenance and housekeeping were visible every day. I have stayed in other hotels and never saw maintenance. Breakfast is available from 6 - 10 daily. Coffee is available 24 hrs. The staff were friendly and pleasant. My only negative is the set up of our room. If the closet door was opened, the bathroom door couldn't open. Also the breakfast area was crowded.

"Best of the Best"

5
05/10/2015

I've stayed at many Best Westerns across the country, which for the most part have been comfortable, BUT there was something about the Ontario Airport Best Western that made me feel especially WELCOMED. I highly recommend it to any type of traveler!

"Other than Breakfast, A Great Stay"

4
20/09/2015

I was visiting Scripps College nearby (15 minutes away) and then flying out of Ontario Airport, so this BW+ was convenient. Room appeared freshly remodeled, large bathroom, big flat screen TV with nice channel selection, king bed was very comfortable. My only complaint was that the breakfast room was too small and items were not refreshed, I had to request and wait. Funny how some hotels run their breakfasts flawlessly and other struggle, it is not a complicated thing.

"They will overcharge you, and then make you wait to get your money back"

1
19/09/2015

Rude Rude staff, they say they will return calls and don't, they charge me over $500 for a two night stay and then said they fixed it to them charge me again. No managers on duty. DO NO STAY HERE they will rip you off

Best Western PL... O, Manager at BEST WESTERN PLUS Ontario Airport, responded to this review
Hello Margie, My name is Kanani I'm the general manager for this property. I tired to locate your reservation in my system with no success. Are you sure you stayed at our Best Western and not the other Best Western property in Ontario? I deal with all matters personal. If I'm not on the property I'm notified for any issues. I have not received a credit card issue. Please, give me more information so we can resolve your problem. Thank you

"That Bed is Super Squishy…"

4
18/09/2015

PROS: Easy off and on to I – 10. The room was nice and clean, and quiet considering we were very close to the airport. It was close to the Ontario Mills Outlet Stores. The shower head was at a nice height and there was plenty of hot water and pressure too. The front desk was pretty nice. CONS: Everything was locked up or chained to something (I guess the neighborhood was bad). You had to use your room key to get ice and that was not good, as the first time I went for ice I didn't take my room key with me. I had to take 2 Advil's in the morning for my aching back because the bed was too soft for my liking.

"SHEY (front desk)"

5
18/09/2015

My husband and I stayed here couple days ago and I really want to congratulate SHEY for her great costumer service.. If you haven't given her a promotion yet, please do.. There was a problem with our reservation and she took care of us immediately and with the best service ever! She's great. Please give SHEY a big thank you and give her raise lol. She really deserves it..