Aruba Boutique & Art Hotel, BW Signature Collection

We stayed 2 nights the room was clean big shower plenty of open space by pool. Ice machine and breakfast nice bonus. The staff was the best so friendly and offering to help with any question's or concerns they went above and beyond with smiles on their faces!

We stayed here in January when we had a cancelled flight. The staff was very friendly and place was clean and comfortable. Unfortunately when booked thru hotel.com we were told we couldn't reserve day to day. We had to reserve for 9 days and after 1 night we were able to get a flight home. We were told we would receive a credit for the 8 nights we never used. Still over a month later no refund. Unfortunately they cannot be trusted.

We found this hotel by accident when weather cancelled our flight back home and we needed a place to stay for a few days. It was a delightful experience. Intimate, beautifully decorated, great room and ambiance. Staff was very polite, friendly and attentive. Highly recommended and we will stay here again.

Very Quite and Comfortable, Staff was Great, Pool was Great and clean, Distance to Beach was approximately 10 min. Very Easy to Walk or Drive to the Prime Tourist Spots The Artwork in the facility was wonderful, The Views from the 2nd Story were great. Overall feel of the Hotel was very Relaxing and Contributed to feeling great about our stay. Noise level was very Low - Very Quite Stay Value was reasonable in comparison to other Hotels. Rooms were clean and the Beds very comfortable.

Pretty good location, comfortable rooms, clean, near restaurants of Palm Beach, market places, gas station, and main touristic squares (4 minutes walking).Warming reception by Roxana, and all hotel's workers pretty empathic with helpful service. Breakfast with good option however I would like just to suggest to change the coffee cup from plastic to ceramic ones.

It's only been 3 days, and we already feel at home! From the moment we were welcomed by the staff, we knew we made the right choice booking here. The property is clean, quiet, and in a great location. The entire team continues to go above and beyond to ensure we are comfortable and happy. Special shout out to Diamery, Roxanna, a d Alesandro.

If you want a luxurious, fancy, all inclusive hotel, don't come to this one. But if you want a small, calm, quiet, super clean hotel, this is the one. Great location, on a five minute walking distance to palm beach and all restaurants, shops and casinos of this area. Near the hotel there are also many restaurants on a short walking distance (for exemple, the old cunucut house where you can try local food, or pika's restaurant). The staff is very warm and friendly. Breakfast is included, and it's ok, not buffet style, but with some good options to choose from. Regarding the cost, surely you will not find many hotels in Aruba with this quality and low price (be aware that there are rooms, probably the cheapest ones that don't have natural light, but the ones arround the pool and the cabanas have). Surely if i ever come back to Aruba, this hotel it's my choice. I leave one suggestion: the space where the breakfast is should serve some snacks to eat during the day.

My first one star review of a hotel unfortunately. Rooms - be aware that unless you book a room with a pool view other rooms have basically no window other than a „window“ into the inner hallway. It is basically a room with 4 walls. That was unfortunately not evident nor to be expected from an island hotel and is definitely overpriced for being basically a „cell“. Upon arrival and deciding to cancel the reservation due to the very unwelcoming room I was promised all charges minus cancellation fee would be taken care off. 4 days later the hotel still hasn't resolved having charged me the full amount despite an in person conversation and having been promised it would be take care of that day. Staying generally about 100 nights/year in group hotels I have never had this lack of customer service for similar issues at a Marriott or Hilton across the globe. BW customer service has equally been rather „uninspiring“ helpful by pointing at the hotel. My review therefore reflects the rather misleading room description and the lack of professionalism from the staff to take care of their charging error right away. Update - a week later and two in person promises to resolve nothing has happened. There are many very nice Boutique Hotels in the area which I can now recommend. Safe yourself the risk here with clearly no customer service if needed and a borderline fraudulent practice when it comes to charges. Update - July 9 - The money erroneously charged has still not been reimbursed nor has anyone from the hotel reached out with an explanation or apology despite the 2 times this was promised.

The Aruba Boutique and Art Hotel is a charming, quiet spot with friendly staff and clean rooms—housekeeping did a great job during our stay. However, we had a disappointing experience that left a lasting impression. On our third day, we found a roach in our room. We immediately informed the front desk, and Roxanne from the staff came to remove it and apologized. She mentioned the hotel had recently done extermination, which may have caused bugs to surface. We appreciated her response and asked to be accommodated for the inconvenience. Initially, we were offered complimentary wine and beer, which we declined in favor of a room discount. Roxanne said it would be handled by accounting and noted that the front desk staff would be aware by our checkout. Unfortunately, when we checked out, the front desk agent, Emma, was unaware of the situation and told us to email accounting. We did, but after more than a week, we've still received no update or resolution. This lack of follow-up was disappointing and left us with a negative final impression. While the hotel itself is nice, I don't plan to return on future trips to Aruba unless I see improvements in how guest concerns are addressed.

I stayed at this beautiful hotel this time last year, but they don't have that option on their questionnaire. This was the BEST experience, bar none. The staff were ALL kind , warm, and friendly. The room was very clean, and very comfortable. It was just opening when I stayed there, so I pretty much had the place, and staff to myself. The food was phenomenal, as the chef knew his craft well. Be sure to get him to make his shrimp tacos for you O M GAWD! Gabriella (I think that was her name) YOU ROCK GIRL!!! Aruba rocks too!! If you ever get the chance to go to Aruba, GO! And be sure to book your room at Boutique and Arts hotel. You won't regret it, and you won't stop talking about it ❣️❣️❣️

We loved the Aruba Boutique and Art Hotel. It's a minimal service hotel, once you checkin there is very little interaction with the hotel staff. The front desk was helpful with any questions we had, although sometimes with our English we would have to try to rephrase it for better understanding. They were very helpful with making local phone calls in the lobby to arrange tours and such. The rooms were good size, the wall air conditioning unit worked very well! We had the Deluxe Cabana King Bed room. Our room was tucked off the main pool area, so it does NOT face the pool, which does give quite a bit of privacy because the only people walking past are hotel staff or others staying in that same class of room. The hotel is very clean, trendy and we loved all the unique art work, especially the artwork made with plastic bottle caps. The pool area is turf like, so cute! The pool was not busy while we were there, so getting a chair was super easy. All the pools are fairly small and shallow, but were sufficient for our needs. The location was amazing, 10-15 minute walk to the beach (easy), convenience stores 2-3 minute walk, several restaurants within walking distance that were so delicious. Don't miss the cute little container food truck area right down the road for some great coffee and quick eats. On a side note, the sidewalks in this area are not smooth, so bring plenty of flat walking shoes! I wish I had brought a casual closed toe shoe, because there was quite a bit of broken glass on our treks on the sidewalk in this area (not at the hotel - the hotel was so clean). I cannot wait to come back to this property!!

This is a small boutique hotel located within a 10 minute walk of Palm Beach and all of its amenities (and noise). The hotel is small, quiet and very clean. The highlight of the hotel is the staff who were amazing, always smiling and ready to assist in any way.

Chose this hotel because it was economical and only needed one night. Flew in earlier than expected due to snow storm. Upon arrival, I was highly disappointed that the restaurant on site was closed, it was 4:30pm. Was told it was only open for breakfast, but on their website, it states otherwise. After a long flight, I just wanted the convenience of grabbing a bite to eat. There is radio Music blasting throughout the place, which you can hear while inside your room! I'm ready to relax after a long flight, but I feel like I'm in the middle of a night club! I'm glad I am only here one night! Will never stay here again! Edit: day after…I posted my review on Expedia while I was frustrated. Upon check out, the woman at the desk was visibly upset, and a man was at his computer and told me he just read my review! I told him to was frustrated, and he nodded. No words of accountability, or even asking how they could make the experience better. Obviously they can not take criticism, nor try to correct a customer's experience! I am now at my original Hotel, and as soon as I arrived, was met with a better customer experience!