Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
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The staff at the hotel are friendly and helpful. The hotel and our room were clean and fresh smelling. The bed was comfortable. The only downside we found was the breakfast. If you prefer meat and eggs for breakfast you may be disappointed as this hotel's options were sadly lacking.
We stayed here for two nights this week. The facility was very clean and neat, as was our room! The staff was outstanding. I was surprised at how eager the entire staff was to be welcoming! From the front desk staff to the chambermaids, all were very kind and helpful. Frankly, we were amazed! Much better service than we were expecting.
The room and motel is very clean and staff was very friendly.
First room had stains on floor from a leaky ceiling. Had to move our clothes to another room. In that room the tv didn't work. They had to come up, disconnect it, almost fell off the wall. One arm chair in the room. Need two. Front desk not very warm and cordial
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Having to change rooms due to a ceiling leak and then encountering issues with the television in the replacement room is not the experience we want our guests to have. We appreciate you bringing these maintenance concerns to our attention. Our team will review these issues to ensure they are properly addressed. We also noted your comments regarding the seating in the room and understand that having additional seating can improve comfort and convenience. We are sorry to hear that our front desk service did not meet your expectations. Providing warm, welcoming, and helpful service is a priority for our team, and we will use your feedback as an opportunity to improve. Thank you again for sharing your concerns. We hope you will consider staying with us again in the future so we can provide you with the comfortable and enjoyable experience you deserve.
We have stayed at many Best Westerns but this is the best one yet! We have stayed here twice now and really like the cleanliness and kind attention from every level of employee here. The rooms were nicely set up and furnished and all of our requests were attended too! We'll stay here again, for sure!
Dear Guest, Thank you for such an incredible review! We are truly honored to hear that, after staying at many Best Western hotels, you consider ours to be the best one yet. It means so much to know that this was your second stay with us and that our cleanliness, comfortable rooms, and attentive service from every member of our team made your visits so enjoyable. We're especially pleased that we were able to accommodate all of your requests and provide the level of hospitality you deserve. Your loyalty and kind words are greatly appreciated. We look forward to welcoming you back to Best Western Niantic – New London/Mystic Area for many more exceptional stays in the future! Warm regards, Harleen Patel
The hotel is located conveniently off I-95 exit and close to Mystic and our son's home. Despite being near a major highway, it was very quiet. The lobby/dining area is very clean. The room was clean and rather spacious with a comfortable bed. Expect very standard/basic furnishings, including the bathroom, although our room did seem either recently renovated or the hotel is new. Even though it was considered a suite, the separate room consisted of a jacuzzi in a large room (not what we expected, but maybe desirable for others). Overall, we were very satisfied with the value, including the breakfast.
Thank you for taking the time to share your experience. We're delighted to hear that our convenient location near I-95, Mystic, and your family made your stay enjoyable. It's wonderful to know you found the hotel quiet despite being close to the highway, and that you appreciated the cleanliness of both the lobby and your spacious room. We're also pleased that you enjoyed the comfortable bed, breakfast, and overall value of your stay. Thank you as well for your comments regarding the suite layout and furnishings. Guest feedback helps us better understand expectations and improve the experience we provide. We truly appreciate your kind words and look forward to welcoming you back on your next visit to the area! Regards Harleen
Great location and rooms are super comfortable.
Super friendly and efficient staff, clean rooms and breakfast options more extensive than most BW I have been to. Prices were very affordable. Highly recommend it.
The bed was comfy the coffee was hot, and the front desk staff was curious and helpful. I'm a simple guy, and thus was perfect
Would not let me check in early. Showed up around 1:30-1:45 and checkin was at 3:00 and was told to come back later. Did not get offered free water(which I am a gold member and that is one of the benefits),my reservation was for 2 queen beds and was given 2 full beds,very uncomfortable with 2 grown adults. No free water in the room also. Lighting was very dim. Only one small desk lamp and 2 built in lamps on bed.. thermostat was was hit or miss. Set the room to 70° and kept turning off at 68°. Very drafty in the room and with the floors being cheap laminate and not carpet it made it colder . And your voice echoed pretty loud due to this. Bathroom was ok. It was clean. Breakfast was what you would expect.overall mehh
As we like to visit Mohegan Sun and see family in the area, we found this to be a very good choice. The hotel looks plain from the outside however it has been completely remodeled inside and the rooms are always clean. The rooms have faux wood floors which appeals to us from a cleanliness standpoint. The staff is friendly as well. For a few dollars more opt for the breakfast included.
Dear Richie Thank you for your kind feedback and for choosing to stay with us. We're glad to hear our location worked well for your visits to Mohegan Sun and family in the area. It's great to know you appreciated the remodeled interior, clean rooms, and faux wood flooring. We're also happy our friendly staff made a positive impression. Thank you for recommending our breakfast option—we appreciate your support and look forward to welcoming you back again soon. Regards Harleen Patel
Okay, so the hotel was pretty standard for a Best Western. The ice machine on the third floor didn't work so we had to go to another floor. Our biggest problem was the staff. Borderline friendly and not accommodating. I have stayed with a competitor and received much friendlier and helpful staff.
Dear Guest Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience with the ice machine and that your experience with our staff did not meet expectations. Providing friendly, helpful service is very important to us, and we regret that this was not your experience. Your comments have been shared with our management team so we can address these concerns and improve moving forward. We appreciate you staying with us and hope we have the opportunity to provide you with a better experience in the future. Warm Regards Harleen
Great hotel ! Was perfect for my needs, close to everything, super clean, modern, staff were friendly, and accommodating
Dear Guest Thank you for sharing your experience! We're delighted to hear that our location, cleanliness, and friendly staff made your stay enjoyable. We truly appreciate your kind words and hope to welcome you back again soon! Regards Harleen Patel
I reported a strong cigarette smell in the second floor hallway while staying in Room 234 to the front desk late afternoon. The agent went, witnessed the odor. The odor continued the entire length of stay, ultimately coming into our room to the point our throats hurt and eyes watered. When I went to wash my face, brown water came out of the sink--simply put this place is awful. Stay away. No offer to move the room, no pricing concession, just a meager breakfast offering the next day.
Dear Guest Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay, including the odor issue, water quality concern, and lack of resolution at the time. We deeply regret the discomfort this caused you and appreciate you bringing these matters to our attention. Please know that we take your comments seriously and will address them with our team to ensure immediate corrective action and a better experience for our future guests.” Regards Harleen
One of the best hotels ive been so far! Great price and fully renovated! I spent 3 nights with my family here, would definitely recommend and coming back. People are so friendly and helpful, breakfast was great
We spent one night at this hotel after landing at JFK and making our way to Newport RI after a long flight. It was a convenient location with a useful complementary breakfast. Great room.
Dear Guest Thank you for staying with us and for sharing your feedback. We are glad to hear that you found our location convenient and enjoyed the complimentary breakfast and comfortable room. We hope to welcome you back on your next visit." Regards Harleen Patel
Great value with clean rooms and close to many travel stops for Connecticut and Rhode Island Hammonasset beach /Niantic board walk/Groton submarine museum
Very clean comfortable place to stop with family. Nice little outdoor pool and the bedding especially the comforters were top notch. Basic continental breakfast with hot options is everything a family on the move needs to start the day. Way exceeded our expectations!
Dear guest We're thrilled to hear that you and your family had a comfortable stay and enjoyed the cleanliness, outdoor pool, and especially the quality of the bedding. It's great to know that our breakfast offerings helped start your day off right. We're truly grateful for your feedback and delighted that we exceeded your expectations. We hope to welcome you back again soon! Regards Harleen Patel
It was a special wedding anniversary. We decided to take a road trip thru Connecticut. This hotel had just finished renovation for almost a year. The rooms are comfortable, the beds are new & quite nice. The problem I had was trying to actually get into the bed. The bed was very high. Breakfast is included. We had to leave early because of personal issues. I notified the manager at least 24 hrs prior. This was due to my priority medical appointment. The manager was very kind & understanding of the issues and we wouldn't be charged any penalty.
Dear Guest, We're honored that you included us as part of your wedding anniversary road trip through Connecticut. It's wonderful to hear you enjoyed our newly renovated rooms and found the beds comfortable. We appreciate your comments regarding the bed height, and we'll certainly take that into consideration as we continue refining the guest experience. We're also glad our manager was able to assist you during your early departure and that your medical needs were met with understanding and care. We hope to welcome you back again in the future under better circumstances—and with more time to enjoy your stay. Regards Harleen Patel
One of the worst hotel experiences I've had and I am not even that particular. I don't bc even leave bad reviews unless there's a need to warn other travelers. There were leaks in the room's ceiling with water dripping down to the floor. It was clear that it's an ongoing problem cause ceiling had old water stains. The room shouldn't have been offered to a guest in the first place. The front desk staff is terrible. I wasn't informed upon check-in that housekeeping needed to be requested the night before. When we noticed that the room wasn't cleaned the next day, front desk said that there's a little sign written somewhere by the desk & that we should have noticed it. It was too small to be seen. Didn't even apologize. Any professional establishment would've mentioned it upon check-in. We also requested extra pillows our first night cause my husband suffers from vertigo. No one came or even a courtesy call to let us know that pillows weren't available. Also, we realized that the shower gel was completely empty when we showered. We ended up using the shampoo to clean our bodies. And the walls are paper thin. You can hear everything. Don't be fooled by the fresh coat of paint Andy”renovations”. It's a façade. This place is practically made of cardboard and the staff needs training desperately. The establishment is poorly managed.
Dear Guest Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is incredibly important, and we take your concerns very seriously. We are truly sorry to hear about the leaks in your room and the ongoing maintenance issues. This is not the standard we strive to uphold, and we appreciate you bringing it to our attention. We will ensure that our maintenance team addresses these concerns immediately. We also regret that our front desk staff did not provide you with the necessary information regarding housekeeping requests and that your request for extra pillows was not fulfilled. This is not the level of service we aim to provide, and we will be addressing this with our team to ensure better communication and responsiveness in the future. Additionally, we apologize for the inconvenience of the empty shower gel and the noise disturbances you experienced. Your comments regarding the overall management of our establishment will be taken into consideration as we work to improve our services. Thank you once again for your feedback. We hope you will consider giving us another chance in the future to provide you with a much better experience. Sincerely, Harleen Patel
This was a very nice BW. The rooms were very large and clean. I could open the window overlooking the parking lot. My daughter went on a run and fell. The front desk gave her bandaids for her scraped knees. We were on a road trip and basically slept there. But it seemed like kids were using the indoor pool and gym.
Dear Wendy Thank you for taking the time to share your experience at our Best Western hotel. We are thrilled to hear that you found our rooms spacious and clean, and that you enjoyed the view from your window. We are also glad to know that our front desk staff was able to assist your daughter with her scraped knees. We strive to provide a welcoming and supportive environment for all our guests, and it's wonderful to hear that we could help in that moment. It sounds like you had a busy road trip, and we appreciate you choosing to stay with us. We're pleased to hear that the indoor pool and gym were enjoyed by other guests, making it a lively atmosphere. Thank you once again for your feedback. We hope to welcome you and your family back on your next road trip! Best regards, Harleen Patel
Location convenient and "newer". Starbucks next door. Seemed clean, but the room wasn't worth the higher price tag. Barely any storage anywhere, literally none in the bathroom to put anything. The bed literally rolled away from the wall as we're just sitting on it watching tv and everything fell behind it. The AC barely functioned and stayed nearly 10 degrees hotter than it was set to. (It wasn't even hot out that day.) Made it very muggy to sleep in, like only the fan worked and it wasn't ACing anything. Walls were paper thin and we could hear slamming of doors anytime someone left their room all night. We literally though someone opened ours by how loud it was. It looks just like the pics, but the quality is very cheap. No goodie bag on arrival like other reviews. It was just "fine", but hot and not worth the $300 room price at all. We got back late from a concert and didn't want to hassle about the room so late, but def disappointed.
Dear Meh, Thank you for sharing your detailed feedback regarding your recent stay with us. We appreciate your insights and are glad to hear that you found our location convenient and the property clean. However, we sincerely apologize for the issues you encountered during your visit. We understand how important comfort and functionality are, and we regret that the room did not meet your expectations, particularly regarding storage, air conditioning, and noise levels. Your comments will be taken seriously as we strive to improve our guest experience. We appreciate your feedback about the welcome amenities and will review our practices to ensure we meet the expectations set by other guests' experiences. Thank you once again for staying with us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Warm regards, Harleen Patel
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