Best Western Plus Newport News Inn & Suites

I was spending a couple of days in the poker room at Rivers-Portsmouth Casino. The BW+ Newport News was about 30 minutes away but the price was right. Honestly, for the price, I did not expect what I got. The staff were welcoming and accommodating, and the room was clean and had no unpleasant odors (I mention that simply because I've been in clean rooms that did have an odor). The bed was comfortable, the shower had great water pressure, and the Keurig was clean inside. No real complaints other than that the TV remote did not work fully, but I did not request a replacement and, unfortunately, I forgot to mention it when I checked out. Based on my other experiences with the staff, I'm sure the problem would have been resolved if I had cared enough about TV that night to request resolution. Breakfast was really well prepared with a selection of proteins and carbs. Overall, a great night's stay!

We stayed here because it was the recommended hotel by the host of our family reunion. I wasn't expecting a 4-star hotel, but I didn't expect it to be so dirty and dated! The decor is horrible, and the room reeks of mildew. I don't know how the health department allows them to stay open! The towel bar broke the first night, and although my husband told the front desk, they never came to repair it. Housekeeping took our towels and didn't replace them, so my husband went to the front desk (the phone in the room doesn't work) to ask for bath towels. The lady at the front desk was frustrated with his request for towels and yelled that she doesn't do housekeeping and she could only give him what was on hand, which turned out to be NO BATH TOWELS! No apology from staff, and they never offered to bring us bath towels when they got some. The toilet was stopped up and when I went down to the front desk to report it, the young man at the front desk went to the back and when he came out, he scolded me for complaining to him about the towels and the toilet and he suggested that I contact Corporate and stop complaining to him. he also said he had to go to the back to calm himself down because my complaining instead of just trying to resolve the immediate problem triggered him? So, I guess I almost got jumped, but thankfully, he calmed himself down. Meanwhile, me, the paying customer, is dealing with an overflowing toilet, and my husband and I had to use the same thin bath towel after showering. The room was absolutely filthy! The sofa was nasty. We couldn't close the closet doors because the way the closet is made, the clothes are slanted (see pictures). The pillows are not full sized pillows. They are close to the size of throw pillows. Run, don't walk away from this place.

No clean towels, shower flooded bathroom in accessible room. Shower head lost pressure at midnight. Had to have the only worker there come and fix so we could finish showers. Had to remove, unclog, and replace. Only highlight was this person as the other front desk worker made it clear she was there because she is good at night audit and won't be doing any more laundry despite the hotel being out of clean towels and linen.

I recently stayed at this hotel-- my wife and I brought our dog. I made the reservation well in advance, described the dog (18 lbs, 12 inches tall), and was told my 2 night stay would be $319 an change plus some fees and taxes-- this would include a fee for the dog-- which was fine. The day before the 4 hour drive to the hotel from my home I received a confirmation email which included "other taxes and fees" (not individually detailed but grouped together) taking the "TOTAL STAY" price to $369.77. When we arrived the next day prepared to pay the TOTAL STAY fee of $369.77 I was hit with another charge of $30 for my pet. Despite knowing about the pet (they even had the description), they said because I had made my reservation by phone, it hadn't been included in the TOTAL STAY charges (which, again, included the taxes and fees I'd been told to expect). Having no choice at that point but to agree (we didn't have time to try and hike all over Newport News looking for a comparable hotel that accepted pets. Besides, because I booked this at a lower rate, the room was non refundable, we felt forced to agree. Upon returning home I called Best Western to dispute the added fee and asked that they refund just the $30. They offered me a $50 coupon- useless b/c I might not ever stay in a Best Western again and I'd have to spend more money to be compensated for their error. I was told they'd get back to me in 2-5 days (they didn't) and when I had to call again a week later I was told that they had they right to tack on this fee AFTER THE TOTAL STAY EMAIL AND WHILE I WAS STRANDED IN THEIR LOBBY WITH NO OTHER LEGITIMATE OPTIONS. Beware this horrible company and they're predatory practices. I will never stay at one of their hotels again and will strongly advise friends and family to do the same.

We stayed here for a baseball tournament in Williamsburg. I wanted to leave as soon as I got there. The hotel smells so badly of mold, smoke and Marijuana. The cleaning products they use smell horrific. I have to wash all our clothes since they all smell just from being in the room. I complained to front desk, who called the manager, and they wouldn't refund our stay so we could avoid checking in. The Mamager told the front desk worker to spray air freshener. There were ants in the room and the sleeper sofa pillows were stained. My husband pulled out a giant clump of hair from the drain. See attached picture. Do yourself a favor and stay somewhere else!

Very clean room and motel. Very helpful staff and all employees. Very nice staff and employees. Was very quiet motel.. A very convenient location. Will definitely recommend to everyone I know. Enjoyed our trip tremendously.

Unless you are looking to get high from the residual fumes in the halls and elevators, DO Not book here. We complained immediately after dropping off our bags when we had to go to the local Walmart to purchase full sized pillow n cases as the three tiny, lumpy travel sized pillows provided on the beds were unacceptable. The desk manager said she would take care of the “weed smell” and when we came back , she was spraying the entryway and our halls were a bit better. Breakfast was uneventful , the eggs were a bit grainy - not sure why but the automatic pancake machine was kind of cool. We left and came back to more marijuana fumes. We did notice that they tried to use fabuloso cleanser in large quantities to try to offset the smell. Shower has tub combo - very unsafe and extremely high wall. My daughter banged her knees each time she showered ( 3 ) times. I fell out of the shower banging my knee , twisting my ankle and wound up bruised along my left side and bottom. When I asked to complete an accident form just in case further injuries developed, I was told they did not witness the accident and therefore could not report it. I am contacting corporate offices - the showers are a death trap- no towel hooks , no grips or ridges in tub bottom to prevent falls. Also all our furniture was knocked and scratched. Just not an attractive stay. But the beds were very comfortable.

The hotel is very noisy with noise coming from outside and from other rooms. We had to sleep with pillows over our heads to block out sound. The room was tired and needs further updating and cleaning.

Good location, nice rooms, small TV, good service, normal breakfast, nice beds and showers...When needing to adjust reservations the front desk was very helpful and when needing to check out earlier than expected, they were quick so I could make my flight...

This hotel is comfortable, clean, and in a convenient location. The breakfast was delicious, with lots of hot options. There are many restaurants close by, and so much to do in the area. We highly recommend this hotel.

The hotel looked great on the website, but we were disappointed in many things. The room was nice enough, but no TV guide or emergency sign in the room. The coffee machine made horrible coffee, it tasted like burnt bacon. We had to continually jiggle the toilet knob to make it stop. The breakfast was good--loved the pancake machine and the coffee was great in the lobby.

We haven't been to this hotel for at least 5 years. It was another good experience. The hotel was repainted with a touch of grey. Everything was in order. Room was neatly cleaned. We were given soap, lotion. Shampoo and conditioner. There is a microwave and coffee maker inside the room. The overnight stay also provided breakfast with pancake, eggs and sausages. Plus bread, bagels, muffins, cereal, yogurt and fresh fruits. Beverage is coffee, tea. Hot chocolate and juices. Good customer service. Highly recommended.

Great overall stay. Rooms are large with little sofa to relax and desk to work. Lobby is great. Didn't use pool but looked clean. Breakfast is adequate.All in all great place to stay for the price!!!!

Stayed here 1 night with our granddaughters. Our 3 year old granddaughter found a used syringe beside the bed. Thank God she did not touch it and made us aware it was there. I then looked under the bed to discover a Pringles chip can and chips on the floor. I immediately called the front desk to alert them to our findings. A desk clerk came and removed the syringe and said he would give a full report to the manager. Also said he'd have housekeeping clean under the bed. They never showed up. Never offered a new room. Upon checkout the next morning, I asked to see the manager who then told me she was never made aware that a used syringe was found in the room and offered a small refund. I received a survey from the hotel the next day and made them aware of what happened. Received a half sincere apology ...ha.ha. If only the maids had taken the time to clean the room properly. I shudder to think what would have happened had my 3 year old granddaughter had jabbed herself. Parents/grandparents please beware and please check your room before you or your children walk around. Would definitely not recommend this hotel based on our experience.

First room had lots of black mold. Asked for new room. New room had disgustingly dirty sheets. Asked for new sheets and had to change them myself. Half used toiletries, gross. Could not use AC. When AC unit was turned on it smelled like urine. Did not feel safe in room.

We have stayed at this hotel numerous times while visiting family. We were disappointed this time because we wanted to use the outdoor pool and whirlpool and could not due to the lack of shade. It was very hot and usually the poolside tables have umbrellas but not this year. Also weeere concerned about black areas around the bathtub could be black mold.

Was in town for a week dealing with a family emergency. Staff was very kind and extremely accommodating. A few minor issues with the room but I didn't ask for them to be repaired as I was out of the room more than I was in. Im sure if I had mentioned them they would have taken care of it.. Hot breakfast was nice but got a bit redundant day after day as they didn't switch out the choices very often. Hotel and rooms were extremely clean and location is great. This is my second time staying here and would likely do so again.

The Best Western in Newport News is a great stop for your family and business travels. They have a beautiful pool and hot tub and excel at friendly, professional staff. The room was very clean on arrival and was cleaned daily.

Great Beach Front location. With beautiful views of beach and Yaquina bay lighthouse Hotel, hotel rooms and hotel grounds are very well maintain. Beds are comfortable. Staff are very friendly. Dog friendly hotel with park nearby to walk your dog. Dogs are allowed on the beach on leash.

The postives are, Breakfast is very nice, as is the Wi-Fi. Too expensive for a one night stay. Bed pillows are too small and air conditioning is very loud. This hotel does not offer free cancellation on most rooms. Be sure and read the fine print.

While the hotel was renovated since I last stayed there, the beds had no support and bathroom seemed dirty. The couch smelled and must have been some animal bed for a while. Not returning here given other choices.

The hotel is in a good location for driving and or walking to many venues, the rooms were clean. For the price of the rooms, I automatically would expect good bedding, good toiletries and good soft towels, the bathroom tissue is extremely rough and hard (I had to make a trip to Walmart for bathroom tissue) in addition to the towels being very rough. Breakfast do not offer much of option regarding a meal.

I have stayed at this hotel multiple times, but this experience was really not great. There was obvious water damage to the wall in our room above one of the beds, and a large amount of black mold growing. Beds were not very comfortable either. Probably will not use this hotel again. However, the staff was very nice, and they do have an okay free breakfast.

The hotel and beds were average but the service is really lacking. Shortly after we checked in, we saw an ant crawling on the night stand between the 2 beds. There seemed to be some sort of gunk stuck to it and I tried my best to clean it off. An hour later, there was another ant, and then another. I killed them each time and it didn't seem to be a huge problem. The next evening, we returned to our room with at least 50 ants crawling in, on, and around a cup. We used the cup the night before for eggnog and it was empty, but had residual eggnog in it. I walked the cup to the front desk and the woman said “oh, you invited them in by leaving food out.” I explained that we didn't leave food out, we left an empty cup out. I also explained that the ants were there when we checked in. The woman was rude and kept insisting it was our fault for not telling them there were ants sooner. She went to our room and covered the night stand in ant spray. About 2 hours later, ants kept crawling on our beds and the night stand. I called the front desk and the woman came back, spraying more for ants. We asked for a later checkout and at first she said no. I asked if we could get a later checkout because of the ants. She reluctantly gave us an extra hour. The next morning at 11:30am, a man knocked on our door, asking when we were going to checkout. He had no idea that she approved a later checkout. I've stayed at a lot of hotels and I have never experienced so many ants, and have not experienced being blamed for their ants.

Would stay there again. Having said that, here is some constructive criticism. The hotel is a little older and my wife complained about it being dim. The bed wasn't super comfortable, but acceptable. Was clean and smelled of cleaning products, but that is not necessarily a bad thing.

Attempted to stay at this hotel. Booked two rooms for two families. When we got to the hotel we were told we had to sign a form that smoking is NOT allowed in the rooms. Walked into first room and it smelled like the inside of an ash tray. Went to manager and talked to him. He picked up a can of glade and followed me to the room. He said he would look into it and just sprayed the Glade in the room. We checked second room and although better it was also not cleaned. I asked for a replacement for the smoky room and he said the Glade should take care of it and nothing else was available. In my opinion, the cleaning person should have been able to smell the room and do some cleaning to the room prior to guest coming. But seeing the second room I assume they do not clean. We opted for the drive home instead of the night stay at this place. Best advise is to look elsewhere.

Please pay attention to all of the reviews that talk about how dirty this hotel is. First and Foremost, the pictures on the website must have been old pictures, the building upon arrival was very dingy looking and the outside area definitely needs some attention. We were able to ignore that issue, however the man that was at the front desk upon arrival, was not the friendliest person. We received our room key card and went to our room. Upon entering the room we noticed a weird smell. I began to check the bedding to make sure that the sheets were clean, I pulled back the covers and there was a SEMEN stain on the sheets! I called the front desk and the desk attendant told me that he didn't have anyone there to change them, but he gave me the sheets to put them on the bed. Next thing there were spider webs between the headboard and the mattress. There was also a used washcloth that was dirty and wet with hair on it hanging on the shower rail. We did not sleep at all with the condition of our room. We left early the next morning. It appeared that our room had not been cleaned. Save yourself the headache and pay a little more to stay somewhere that is cleaner and nicer.

The property was, overall, just OK. We chose to stay at BW Plus due to the reviews that indicated higher quality rooms and cleanliness that exceeded expectations. We experienced neither. Our bathroom had visible water damage from something above, as well as a toilet that never fully flushed, despite repeated attempts. Our TV remote was only about 50% functional (maybe needed new batteries?). The AC unit is wall mounted (as per usual for many hotels) but while it has controls on the unit, it's for some reason actually controlled by a thermostat clear across the room (we had to call down to the desk about what we thought was a malfunctioning AC for them to explain that--something ON the unit would have been helpful). The room, itself, was a bit dingy. Bed linens were clean, as were major surfaces. But there was definitely no evidence of a more detailed or extensive cleaning process, as claimed. Air filter in the AC was dirty and clearly had not been cleaned in at least a week or more. Curtains had stuff here and there on them, and also we're clearly not recently cleaned (something I guess I would have expected with a "more extensive cleaning." Another guest at checkout was complaining of a splatter of what he said looked like soda on the walls of his room. Again, it was just OK. Not super terrible, but I would have expected more for the reviews and higher price paid. It seems like details at this property are getting ignored/forgotten and it's a kind of a sad memory of what it once was/could be. I would recommend folks save some cash and book elsewhere.

Front desk worker was incredibly rude and it felt like it took her forever to check us in. When we got to the room there was a huge, very noticeable stain in the carpet and hair all over the shower from previous guests.

Very big, nice rooms at a reasonable price. The staff is great! Everything is well maintained and cleaned. Hot breakfast. Would definitely recommend for its value and comfort, and will look for Best Western Plus whenever I travel other places with family.

As a single women who travels for work as well as having a daughter who attends the University right down the road from this hotel, I always am on my guard and have my safety as my utmost concern when I book a hotel room when staying by myself. This hotel is safe, reasonably priced, quiet and clean. The staff is friendly and professional. The breakfast service is well done. I plan on staying here again when I am visiting my daughter.

The rooms were filthy, carpets nasty, smell of dog urine, definitely not Covid cleaned, mattress was covered in a yellow substance, sheets coved in hair and black particles. If you must stay here bring cleaning supplies. Bring house shoes.

Hotel in decent area, customer service was great. Breakfast was good for what options they had bagels, cereal, fruit, muffins, yogurt. Plenty of restaurants nearby, some within walking distance. Clean rooms.

They treated my family with great service and compassion while we were there in bereavement. They even made my room change seamless (my children came up 5 days later). Great rate, great service! My dog fell in love with housekeeping!

Towels and washcloths raggedy and super thin. Shower curtains did not cover the bathtub. Hard to control room temperature. Bed was squeaky and uncomfortable. Won't book this hotel again. The best thing was that close to mall and restaurants.

Mildew on ceiling and under mattress, lock on back door to pool was broken so people were propping door open with a rock so any one could have just walked into the hotel where the rooms are. The TV remote barely worked.

Stayed one night at BW while attending a graduation party in the area and enjoyed my stay. Welcoming and comfortable during my time, excellent breakfast options with a decent variety and accessibility to all amenities this hotel provides. Would return for future visits. Staff is pleasant and helpful and appreciate that.

From the moment we arrived until the time we left, the front desk staff made our stay wonderful. Friendly and responsive. The room was large with high ceilings. Showers hot, AC cold. Breakfast items individually packaged. Coffee machine in lobby made best coffee ever! Juices available also. Our stay really made our vacation great! Clean, comfortable and absolutely amazing service! Great location to all area attraction too. Will definitely seek BW Plus in the future.

This hotel was extremely clean , staff was super friendly and great price. The kids loved the pool and breakfast . When we come back this is where we will be staying . Only thing missing was the swans on the bed that was shown in the pictures when booking the room.

We have stayed at a few hotels the past couple weeks on a family vacation. This hotel was located close enough to Virginia Beach to make it a cheaper option. The hotel was clean and the staff was helpful. We stayed in one of their family suites and it had plenty of space. I would stay here again.

Our issue with another hotel landed us here. Rooms are clean, spacious and bright. Hotel is not dated and they do an awesome job with keeping the problems out. We stayed here for two nights and slept like the dead. No issues at all. There were several family's staying with young children and they were all very well behaved. Chuck, you saved us from a complete nightmare! And WE THANK YOU VERY MUCH!!! Chuck, is very friendly and goes above and beyond for patrons. I would recommend this hotel to anyone.

Recently was there on business. Stayed a week. Fire alarm went off around midnight for about two minutes. No "fire". The next night it went off again around 4:00 in the morning. No "fire". Went to the front desk that morning to see why this kept happening. Was told that someone had been smoking "cigarettes" (guess what kind) in their room and had been "evicted". The staff apologized for the inconvenience. The next evening after returning from dinner, as we approached the elevator, we smelled that special cigarette smoke hanging heavy in the air. Thankfully, though, the fire alarm did not go off for the rest of the trip. We've been using this hotel for the last three years for business projects in Newport News. The staff has always been pleasant and the breakfast decent. Rates are reasonable. Cleanliness, however, seems to be on a steady decline. Litter left by patrons was slow to be picked up outside and the hallways seemed to be lacking vacuuming this time around. The rooms have usually been pretty clean for us although on a previous trip and on this most recent trip we had issues with the AC. On a previous trip my AC wouldn't blow cold air. The front desk clerk was cordial about the problem but it took me some convincing to get him to understand that the wall thermostat was not functioning. Ultimately he put me in another room (this was a year or so ago from the time of this writing). On this trip, one of my coworker's AC wasn't working so he had to be moved as well. Some of the rooms use the wall thermostat, some use the thermostat on the AC (despite there being a thermostat on the wall), so, if you have problems, be sure you're using the right one before putting yourself through the effort of going to the front desk. In my experience, they will tell you to use the wall thermostat, but trust me, that's not how all of the rooms work....especially if the wall display is just blank;) Anyways, if the cleanliness and maintenance was up a bit (and the fire alarms weren't going off in the middle of the night), we would keep using this Best Western. Unfortunately, this stay was our last.

When I first arrived I had an issue. The receptionist was able to see my reservation, but for some strange reason my payment information was not attached, but I received an email stating payment was being processed. I called customer service which was a waste of time. So I just canceled the reservations and made a new one. The receptionist was able to give me the same pricing from the previous reservation which was sweet of her. I loved the fact that the pool opened from 8-10pm

We were traveling home from Virginia Beach after a long day at a competition. Made reservation for this hotel. When arriving there were two guys sitting by the fountain out front drinking beer with a case between them. When walking into the lobby to check in the desk clerk was arguing on the phone with someone. After waiting 10 minutes for him to get done the fire alarm goes off. A women in the lobby said the alarm had been going off the night before and all day. My granddaughter was terrified and the place smelled of urine. After the clerk turned off the alarm I informed him we were cancelling. He said he couldn't refund our money. After arguing a few minutes he di give our deposit back. We have traveled a many places and stayed at several hotels but his place is by far the worst ever!!!

The front desk staff was very pleasant and helpful. However, the pool was filthy to which I didn't even want to go in it. The outside sitting area was littered with cigarette butts, dirty and the fountain was green with algae. The bath towels were small and felt like sandpaper, desk chair was broken, lamp shades were stained. My suggestion would be to spend a little more money and stay at a nice hotel.

The room smells sour. Air conditioner isn't working well. Wait forever to have hot water in the shower. Breakfast is so limited. No water provided at breakfast. Almost 500 dollars spent for 3 nights stay is not worthy. Rather stay at Hampton Inn

Wonderful, responsive, engaging ladies at the front desk for check-in and check-out. Room was clean, but one of the beds had a “sink-hole” in the middle of the mattress making for an uncomfortable sleep.

I was in town alone for relaxation, visiting family and exploring the area for a 5 day stay. The hotel room had plenty of space for one (king suite). I checked the room for bugs and dust based on previous reviews posted-everything was clean and looked nice (a few stains on the couch, but I wasn't expecting guests so I didn't use it). Hallways and elevator were clean and dry. There were kids coming from the pool but no puddles of water in hallway or elevator. There was a nice size refrigerator in the room which came in handy. The only bad thing I had to say about the room was on the 3rd night I came back to slide closet door back and saw a roach on the floor. I killed it and looked for others-I didn't find any. I didn't report it because it was very late and I was exhausted. I didn't want to be moved to another room or have anyone in my room blah, blah, blah. It was only one and no other complaints with bugs. The hotel was very close to the hwy, across the street was a mall, plenty of food restaurants close by. It was a little over an hr to Virginia Beach, 20 mins to Hampton which wasn't bad. Breakfast options were good- breakfast sandwiches, cereal, danish, bagels, yogurt, muffins, & juice/coffee. There was enough setting if you preferred to eat there. I got my food and took it back to my room to avoid the breakfast rush.

While I have no complaints that would cause me to advise someone not to stay at this Best Western, I did mention in my review to them several things that I noted needed improvement. The exterior and lobby area were exceptionally clean and very pleasant smelling. Our room was spacious and had all the amenities we needed and we were comfortable; it just needed some TLC on the fixtures and linens. The staff was very nice. They were not serving a full hot breakfast yet, but their choices were adequate (except that they ran out of peanut butter!) I would stay here again, but I really think they need to consider refurbishment in the near future.

We decided to stop halfway on our way to vacation and we are so glad we stopped at this hotel. They are pet friendly. Taking that into consideration, the hotel was clean (along with the outdoor area), staff was friendly, and experience was great. There could be some updating with the decor but I'm not an interior decorator and honestly, the beds were so comfy and that made it so much better.

I would stay at this hotel again because it was a good location with well maintained facilities at a fair price. The walls between the rooms are not well insulated so you could hear the conversations in the next room. Fortunately, the guests were not rowdy so at bedtime the hotel was very quiet and it was easy to get a good night's rest.

Everyone was so welcoming. I had left my room key and driver license at someone else house. Front desk gave me a new key and a copy of my license. Breakfast had a lot of options. The beds and pillows are life. I definitely Will stay there next time. Thank you guys.

We used to stay at this hotel all the time, but it has gone downhill. The floor and sheets were not well cleaned: there was a dead spider and sausage off a pizza in the floor and the sheets had stains and sharpie on them. There just wasn't an overall clean feeling to the room either. The only outlet by the sink didn't work. One of the lamps wouldn't come on. My bathroom flooded because of the people upstairs. It was just a lot of inconveniences that didn't make the stay as enjoyable. The staff, however, is very helpful and friendly.

This was my first time at the Best Western of Newport news. I had a great experience everyone was very polite and helpful. Aside from the very noisy neighbors that we encountered throughout tonight it was a great experience

My family & I have stayed at this hotel for the past 6 years. Up until this year, it has always been a pleasant experience. After trouble, where the police were called, the night manager told us we would get a refund since the fight kept us up all night. We were charged the full amount & when we called to complain, the night manager could not have been more rude. She told me that “adjustments” could be made, but there were no refunds. When I asked her who I needed to speak to about the adjustment, she told me, “That's for you to find out!” She acted like a spoiled child who was going to be in trouble for being naughty. As a person who's had to deal with the public, I realize that people can sometimes be difficult, but this time I was the customer & it was the manager who was rude and disrespectful! We will never return to this hotel again! This last few years we've noticed that some of the clientele have been a little”sketchy”, but nothing prepared us for the full-on brawl that had people banging against our door all night. Do yourselves a favor and don't bother to book a room at this hotel-unless maybe they fire the night manager!

The reviews vary, and so does my opinion on our stay. The rate was great, there were clear renovations in the past year or two, and Chuck was a fantastic staff member. The hotel had very shoddy renovations, inconsistent bed quality, more than obvious maintenance issues and zero attempts at cleaning under the bed. This was confirmed when my dog went under the bed and located a full slew of junk, food and garbage that was gross. I mentioned it to the front desk and her response was 'yeah they do a nice job'. I was not sure if that was sarcasm or if she didnt hear me. B.W properties are typically better than most budget/midscale so I wont let this deter my views. It just needs a little touching up to correct the faults.

My family and I decided to leave a day early on our Summer vacation and we decided we wanted to make a stop close by Bass Pro Shop before heading to the beach. The hotel is approximately 10 miles from the BPS. It's also less than an hour from Virginia Beach. Its a nice hotel. It is showing it age. The deal clock was so friendly and helpful. We would stay again. Lots of restaurants near.

Was very disappointed in this hotel. The exterior, and lobby's appearance is nice, but there's no substance. Guest rooms are outdated, have little to no noise reducing qualities, windows are drafty and the sills are very unkempt. Appliances in the guest rooms, i.e hvac and refrigerators are noisy, and internet is abominably slow or non existent.

The staff was nice and the rooms were ok. The location was very good. The pool was nice (it's heated and was almost too warm on a 98 degree day). The covid breakfast options were individually wrapped bagels and muffins. That was all fine and well until a woman without a mask coughed all over them. Even though there are signs saying you need to wear a mask, none of the employees actually enforced it. I would stay here again only if I want to use an outdoor pool.

The staff was very friendly as I came in even at mid night. The room was VERY spacious and beautiful! It was worth the money. I would have even paid more for what I got. Very clean. Very beautiful. 10/10!

After showering the carpet became saturated. Because of this, there was a terrible odor in the room, of mildew and musk. We also came across bugs on the bathroom floor. We had trouble getting the tv to work because the cable that was needed to associate with the remote was shoved behind the bureau.

Large parking lot, room was very nice, updated except no plugs next to bed for cell phone unless I missed it. Free water and snack for rewards members. There was a magnifying glass at vanity and lighting was bright in that location, express check out but bed was not real comfortable and commode was low and too close to wall. Friendly desk clerk. Ate at Outback which was only about 1/2 mile away.

front desk was very helpful when asked where to dine and how to set up for the w-ifi and was very quiet We was most happy with the Best Westerns we wouldn't stay anywhere else.It was in a good location off the interstate and near the shopping centers and resturants.

non smoking room smelled of tobacco, sheets on king bed were wet, was gifted at breakfast with 4" gray hair in scrambled eggs, electrical receptacle in bathroom inoperative!! Very disappointed as hotel was rated 3 stars! Obviously, going back to Hampton Inns for future travel needs...

I Went to this hotel a few days ago 1/2/2020 and it wasn't the best, the pics will speak for itself these aren't half of the pics I took smh Maintenance and housekeeping issues for sure.. Be Aware!! The front desk lady who didn't check me into the dirty room was nice however and tried to find me another room.

The room was clean and well-appointed. The price was right with plenty to see in the vicinity. When we arrived we asked for a suggestion about where to eat and were directed to a terrific fish restaurant that was just down the road. The breakfast was great with plenty of variety to choose from. My only complaint is the short toilets BW installs in the bathroom. You may laugh, but it isn't pleasant dragging one's knuckles in the liquid while wiping your self.

Stayed overnight at the Best Western in Newport News, VA. Chose this site because of location, pet friendly feature and 4 star rating . The lobby area was ok but when I got to my room ,the lack of upgrades and attention to cracks in the wall, rusty bathroom mirror, dirty looking air conditioner/heater a cupcake paper left by the bed and hair in the bathroom gave me reason not to return. When I checked out my bill had the wrong credit card info . Not impressed !

Me and my family went on vacations and decide to visit family in virgina. We stay at Best western plus 500 operations in newport news virginia. The hotel was awsome very very clean we are family of 5 Me My wife My daughter My boy and our dog wish is consider family member too. And the allow us to have it there. I went to other hotels but the pet fee it was to hi and even marriott wont allow us to have our dog in the hotel. And i have to say there is a big difference between marriott and best western at least in virginia. Best western have more convinient prices and the rooms are espectaculars as marriott. Thanks Best western.

Excellent place to stay, right near the airport. Clean rooms, wonderful free breakfast, near plenty of shopping and restaurants . Not far from Williamsburg and Yorktown. We rented five rooms for a wedding party and everyone was satisfied.

Arrived in the early evening of 10/22/19. This was a stop half way through our trip and we had made the reservation just looking for a basic, clean accommodation - we didn't need anything fancy and weren't expecting anything beyond the basics. Our party included 4 adults and 4 dogs in 3 rooms. After we finished check-in at the lobby, we walked to the room. Along the hallway there were bits and pieces of trash that the dogs were going after. We walked into the room and were immediately blasted with the smell of mildew. The windows were open and there was a commercial carpet dryer running full blast. Went to the front desk to complain and request a new room. The original room should have been off line, but clearly no one told the front desk. We were given a new room and when we entered we were blasted with the smell of stale smoke. Went back to the front desk to request another room. After the desk clerk made it clear through facial expresisons and body language that he was annoyed, he took us to a third room that had just a nasty, sour smell. It was so bad, we opted for the stale smoke room. Next morning we had breakfast. The food was fine and the breakfast area was cleaner than other areas of the hotel. As we were loading the car, one of our friends mentioned that her room was filthy as well - what appeared to be feces on the bathroom wall and door frame, and human hair and stains on the bedsheets. There was nothing really awful about our room, but I would exactly describe as clean either. When we asked to speak to the manager, we were told that he wasn't onsite and they didn't know when we would be in. The desk clerk, who told us she is the assistant manager, gave us every excuse under the sun about her "A Team" staff not being on duty, her trying to tell the manager about cleaning standards, blah blah blah. Not our problem! There was no offer to compensate us. For our friend, the asst. manager offered to refund the pet fee (about $15). After telling her that this was unacceptable, she offered to comp 50% of the room. Frankly, since the bathroom was dirty and the bed couldn't be slept in, the stay should have been free. What ever you do, DO NOT stay here. I know we would NEVER stay here again.

Partially updated but issues with mold smell in rooms. Breakfast is on par if not better than most. Some rooms seem to have been “partied” in and were not fixed. I was moved to a new room that had the mold smell after one night.

This was Another great stay at this hotel. I have stayed here on numerous occasions and the customer service, the cleanliness of the room and the decor has never disappointed. Great job by the staff. See you again next time!

It was a very nice stay, the hotel is very clean and well maintained. The breakfast was good and there was a lot to choose from. They have the coolest pancake machine. We will definitely come stay here again.

I was very disappointed with my stay this time. I have stayed here before and was very satisfied but this time was not good. Things were not in working order...the bed was lumpy and uncomfortable, there was noise in the hall during the night. I TV remote did not work because of a "sensor" on the TV. The night staff was lethargic at best...I was really disappointed and will have to think hard about whether I'll stay there again in the future. It was so much nicer a just a few years ago...

We have been staying for a couple of days now and we love it!! Super clean, friendly staff, good breakfast. The hotel is walking distance from EVERYTHING! Staying here is worth every penny. Will definitely come back!

Room and beds were very clean and comfortable. Staff were welcoming and friendly and very helpful. I needed a hairdryer and the desk staff got me a new one in the box--then I found the one already in my room. Computers and printer available downstairs along with and ATM. Breakfast was excellent with multiple choices, and the woman monitoring it (with an eastern European or Russian name--I'm sorry I forgot it) was extremely attentive and helpful. I saw her bringing food to an older couple who seemed to need some assistance, and she kept the area spotless. There was a small area where snack foods and drinks could be purchased, but there was also a cart with fresh-lemon infused water available for anyone. Great idea! Will stay there again when I travel to CNU.

Very spacious room with the sleeper sofa. Awesome breakfast and a decent selection. They closed the pool down for some reason so that was a let down for the kids. Value wasn't too bad getting a room to fit 5 of us.

We stayed at this Best Western Plus and it was a Great Price for clean rooms and great service. Convient to resturants and good coffee and a good choice of breakfast items including a pancake machine that anyone including me coulld figure out

I found this place last minute. I was going for a two night stay near some family/ friends. They were very understanding of my late arrival to check in, so they waited for me. This was my first time in a Best Western Plus and I was amazed. The room was tip top clean. Also beautiful. The location is great; near many restaurants. Very friendly staff. Even though we never got in the pool, it looked super clean. They also offer free breakfast, and this was all for an amazingly cheap price.

This hotel was on the cheaper end for a larger family size. Thus, one can see how upgrades and remodels have been partially done. Our first room had ants all over the end stand between the beds. They then transferred us to a second floor room. Exiting the elevator, the perfume air freshener was sickening and when we opened the new room door, it was evident why. There was a strong mildew smell. We quickly found that the air unit was not working. We then resumed our ant room and were provided bug spray to spray our room ourselves..ugh. The manager was not friendly. However, if you have a large family and are traveling with pets, it will work to get you by!

Although this is a best western,m it does not come at a best western price. I guess it is because of the location, It's fairly expensive. The people are nice and friendly; the lady who manages the morning breakfast is also very nice.

We have recently stayed in the Newport News area. Our previous experience at a different hotel was not good at all, but Best Western Plus renewed my trust in the hotel industry. We had friendly, helpful front desk personnel. They helped us check-in and check-out seemlessly, letting us know where we could easily find things that might be of interest to us. Our room was clean and all amenities worked well. We look forward to returning to Newport News in the future, and we will definitely be staying at the Best Western Plus again!

The hotel was minutes away from prime shopping locations as well as convenience stores and a wide variety of restaurants. Not to left out, the fact that we were literally 1 minute away from the highway.

This place is fine for a night and if you are on a tight budget. I found it to be musty in some areas not well cleaned. We stayed two nights and received no service. Our room went unclean. We had to stop by the front desk for towels and linens. There was an aroma mixture of marijuana, cigarettes and funk in the halls. This hotel would be nice if they consistently clean up. Even the elevator had debris and trash in it for the two days we were there.

First room had been obviously smoked in. Second room AC didn't work properly. Mattress was extremely worn and in poor condition. TV system failed repeatedly. Hot water did not work, tub did not drain (showering with water and debris floating around your ankles!). Staff orinally mentioned discounts/free stay - didn't get either. Would have been more restful sleeping in my rental car.

We were met by whom I'm guessing was the daytime manager, very pleasant and kind. We checked in and went to our room. Upon leaving our door wouldn't lock, so once of us went down to the desk to ask for help. The same young man was there and went right up to or room. He said that sometimes the staff unlocks the door so they can work in the room with out unlocking it every time. It was fine after he fixed it. The next two days went without incident. the room was clean and taken care of each day. The only thing we noticed was the rod holding the shower curtain needed to be tightened up, it wouldn't hold the curtain closed, so water was getting on the floor. And the rack that the towels were on was loose as well. Next time though, no room next to the elevator, too noisy.

This is a very comfortable and convenient pet friendly hotel. This was our first stay and we will probably return. Our room was very clean, bright and quite comfortable with a lot of space. The room did need some TLC with marks and some chips in the paint. Also, the mirrored glass closet doors needed repair and were very difficult to move. The breakfast area was small and lacked comfortable seating, soft low chair or high chairs are not good for seniors. The breakfast staff did a very good job of keeping everything well-stocked. The main desk was also very helpful.

There was no hot water for most of the stay. Problem was brought up to staff, but they did not make an effort to fix the problem. There was also a cigarette odor in the room. This was a non-smoking room. The shower needed to be cleaned better.

Cockroaches, ants, housekeeping staff with no regard to noise level in the morning, doors that slam shut...Granted, you get what you pay for but I'll gladly pay a few bucks more to not have these issues.

I really enjoying staying at this property. Right across street from the mall and so many choices of places to eat. Walmart is bout 1min drive. Hotel decor is so inviting and clean. If you in Newport News area i recommend this hotel

The mindfulness of creating a great stay for the customer keeping what matters: great service, great people, cleaniness and total comfort all done with great care! I found peace at the end of a long day, and at the end of my stay, I traveled on with a smile refreshed for another long journey.

I did not like the smell of the room at all. A sickening fabreeze type of smell that was overused. When I got home all my clothes and suitcase reeked of the smell. This hotel allows dogs so they probably use it to cover up pet odors. I prefer animal free hotels.

This hotel was very well maintained, had a friendly staff, nice breakfast, good WiFi, and great location. I went for a business trip and it was only a ten minute drive, and even being right off the interstate it didn't have any noise pollution.

We chose this Best Western because they allow dogs ($15 each surcharge). From the moment I called the motel directly to make reservations to the time we checked out, I was nothing but impressed. It was exceptionally clean and the breakfast was good and plentiful, but the thing that stood out to me was the graciousness and hospitality demonstrated by the entire staff. They were very outgoing and helpful, and they actively extended themselves to ensure I was happy every time I interacted with any of them. I've stayed in many 5 star, expensive resorts and hotels, and the experience at Best Western in Newport News compared very favorably, given what it is. I would definitely return. They have my highest possible recommendation if one is looking for economical lodging.

I always stay here when I'm in town. The staff is very nice, the hotel is clean, breakfast is good. No complaints - and if I had any, the staff would be quick to take care of it. Wifi is a bit slow, but is to be expected at a hotel.

The room floor had what appeared to be tiny/short dog hair on the floor next to my bed. Also it appeared that the room was not dusted and vacuumed prior to our visit. I felt uncomfortable with the bedding.

I was delighted to have king mini suite for such a reasonable price. I needed extra space to spread out a project on which I was working. Everything was very clean and the bed was comfortable. My daughter was delighted to have chocolate chips and whipped cream on her waffle as well as fresh fruit. I will definitely come back here.

Pillows had a smell. Shower leverage was hard to pull up. Heater made the loudest noise like it was dying. I slept cold for two days. Breakfast tasted reheated and watched a woman at the desk dig in her nose and you know the rest of what she did.

Resonably close to Busch Gardens and nearby restaurants make this our place to stay when visting the park. Accomdations are clean. Room is quiet. The only thing not great is the breakfast offerings - during our recent stay, there seemed to be a number of contractors and other workers staying there (no noise or anything from them). Only problem was that they ate early and by the time other guests including my wife and I chose to eat, there was very limited selection of food available,

The hotel had some recent exterior renovation & lobby renovations. The rooms itself were outdated and lacked toiletry items. The shower leaked and the beds weren't as comfortable or pillow top like a typical best western plus has. The eggs and sausage were not edible leaving only coffee & cereal as breakfast choices. I would not choose this hotel in Newport News again.

Wonderful experience here. Hotel is clean well run with friendly staff.Cannot say enough about this location. Very close to a shopping mall with truly great restaurants.Beds were comfortable and the food was the best.Great visit to Newport News!

We stayed here two nights and almost always really like the Best Western experience. I did think a PLUS meant a little nicer, but guess it only means a little more space in the room. This hotel had great front-desk staff and the lobby was bright and cheerful. The room was spacious and generally felt clean but also felt very run-down - lots of nicks and scrapes on doorways, halls, etc. I am fanatic about the yuck factor of mold and rust in our rooms. This had a small amount of both - will attach pictures. But the big lack of attention from the hotel was that our TP holder was broken so they were using the back of the toilet to set the TP on. We improvised and turned the garbage can upside down. The heater unit also had some unknown yuk on the side it. We have stayed in 11 hotels in the last 3 weeks (on vacation) and this particular BW would be towards the bottom of our preferred list.

My wife and I stayed here for just one night after attending a local concert. Hotel is in a very popular area but doesn't really represent the area well. Found the walls to be paper thin after being told by our next door guests to "Be Quiet". We were having a normal conversation! Rooms are partially updated but need more work. Bed was clean and comfortable. Staff was very nice and helpful.

Would recommend to anyone traveling love the area and our room was great especilly if u have kids the location was 15 mins from qhede we wanted but that was no big deal after coming bavk to stay to a great big room

I am extremely disappointed with the manager Karan from our stay at Newport News best western. I booked my hotel back in April , 4 months ahead for an event. The manager ran the card I put on file a day ahead of my check in even thought online it says hold now and pay AT hotel during check in. So the morning my friends and I are driving from out of state for our planned event I get a call saying he canceled my entire reservation because the card he ran (a day before check in) was declined (I had planned to use a different card to pay for the room upon arrival) we had to find a different hotel to stay at which was dealt difficult due to the major event that weekend at the coliseum things have been sold out for months! That's why I booked this months ago ! We ended up having to stay at a different hotel the first night fo DOUBLE what I paid to stay at the best western. Karan was very rude and unapologetic it took 3 calls for him to finally help and on the phone he said he would charge us less for our second night to stay at the best western to make up for the difference in prices. (Which if he stuck by his word I would not be writing this review ) however upon check out he only discounted it but did not pay the difference. It was a horrible experience and a huge inconvenience. I will be escalating this to higher management . I am usually not one to write reviews but I am so disapointed and ended up having to stay at 2 different hotels and pay double for a trip I planed 4 months ahead of time

Nice clean remodeled hotel, staff was awesome. Everything was great and i noticed breakfast had wide variety. Cleaning crew is doing great job in keeping place clean. Pool area looked good, but we never used it. All in all was a nice stay.

The staff is great. Lobby area looks newly remodeled. Rooms are large and pleanty of space. Breakfast host is very attentive. Pool looked good, but we didn't use as we went to water country. Plenty of parking space. All in all great stay.

We stayed here during our family reunion. They have an outdoor pool and continental breakfast. The room was very clean and the beds were super comfy. I would definitely recommend this hotel to anyone that needs a suite for a family of six. We used the pool and the kids loved it. The hotel is very close to shopping centers. The breakfast is delicious in the dining area near the lobby. The attendant in the dining area was so sweet and helpful. Check in was easy.

The best thing about this hotel was Cindi, who checked us in with friendliness and enthusiasm. The room itself was grim, in the way that so many US hotels are, but made worse by the mould in the bathroom, the ancient air conditioner, which sounded like you were in the bowels of a ship, and the inability to sleep with open windows (exterior air con units congregating outside and lighting designed for interrogation rather than sleep). As always, no kettle, everthing plastic, and only coffee creamer for your tea. The breakfast is better skipped altogether. A short walk to the Fresh Market will yield a more desirable meal.

Hotel was modern, clean. Rooms are roomy. Great customer service, friendly. Great free breakfast selection, with great hours, 6:00am to 9:30am, 24 hour desk service Stayed 5 nights and no complaints . Nice pool, nice lobby

We checked in yesterday for a 5-day stay at this location. There was no Closet in our room, no towels and no sheets to make up the pull out couch and the mattress was completely destroyed. They did replace the mattress for us but honestly if you have somebody who staying with you who has to use the pull-out couch I do not recommend it! also there are sesame seeds on our floor from whoever was there before. There are too many options in this area to just choose this one based on price. Definitely look around!

Okay so we drive in and my 7 year old says it's small. We said looks can be deceiving and when she got in she said wow mommy this is really nice. For the price we paid, it was a really good looking hotel. Staff was great, they were prompt in giving you information and overall the stay was very good.

The service and staff were excellent. Everyone were showed great customer service. Everything was done in a timely manner. I would be glad to come back again. Next time it will be a family trip. Thank you.

Very friendly and accommodating staff, rooms clean and extremely comfortable. I was impressed by the decor and and overall presentation. The staff especially were extra nice and helpful, adding the personal touch to what can be a sterile experience away from home

very pleased with the room. used my rewards points and was rewarded with a suite. quiet setting. have stayed at this bw for the last 3 years when i work a trade show in the area .breakfast was better than most.

Beds UNCOMFORTABLE donot get a king couldnot sleep bed was very uncomfortableThe breakfast was nice and hotel looked nice however the bed was soo uncomfortable I wouldnot recommend this hotel if you want to relax and get a goods night sleep

No TV. Complete construction Zone. Only Smokers rooms available. Dont book that hotel. Awful smell in entire hotel. Completely dirty...... They are remodeling the hotel. But it is sstill open. No Warning

Hotel is average, room was average, construction distracted from appearance. Hallway was smelly, needs new carpet, beds were ok. Close to shopping and restaurants, convenient to interstate highway. Stayed at better places.

The property was centrally located. There was a very pleasant atmosphere at the hotel. The breakfast was superior. The quality of the room exceeded my expectations. This was a great value over other hotels in the area.

The hotel isn't fancy, but is undergoing renovation. I have stayed here several times and will probably stay there again. The bed was very comfortable. The hot breakfast consists of a pancake machine, scrambled eggs, & sausage. They also offer cereals and the usual pastries.

From what I can gather, this site is about to undergo renovations. The desk staff was pleasant, and the facility looked clean, but every area had a new and different "odd" smell. As someone who has had sinus surgeries and used to handle the "DOA" calls for my shift, I don't have a week-developed sense of smell. And yet- every time I stepped in to the elevator it seemed to smell of stale breakfast. The lobby and hallways had a weird cleaner over funk scent. (Upon arrival at my floor, I noticed copious amounts of carpet deodorizing powder all along the edges and corners that sat overnight.) My room was comfortable, but had its own odd smell and was not particularly well lit (bathroom especially.) As another reviewer noted, the heat was on fairly high when I arrive do, accentuating the odors. Having prepaid at a great rate for a multi-day stay, I ended up sliding to a store and picking up a scented candle and two air freshners, which helped a lot. Otherwise, the room was spacious, front desk staff pleasant, and the location convenient. Housekeeping staff was a bit loud, but this shouldn't be a big deal if you are out and about during business hours. I would go back if I needed to stay locally on a budget, but would probably call first to check on renovations first. This place has potential- and will hopefully live up to it in the very near future!

I was disappointed when I walked into the room and it was 82 degrees in the room, making it difficult to occupy until it cooled down. I found an old Wendy's bag with food in it from a previous occupant. The bed was very hard, and we had trouble sleeping on it. Breakfast was edible, but was not that great (we ate at Denny's the next morning, which was great!). Overall, it was a cheap room, and it felt it. next time, I'll spend a little more for a nicer hotel.

We'll be back! Great location and quality for the money. Very surprised of how it looked compared to others in same price range. Can't bee location. Easily accessible to mall, dining and airport. Look forward to returning.

This hotel is always my first hotel of choice. Again I had another wonderful hotel experience. The room was very well kept. The internet worked wonderfully I look forward to again staying for my business travel in the future.

Rooms were nice and clean, but there was the smell of old cigarette smoke in the room. Staff was friendly and did all they could to change rooms. Hotel also seems to be under rehab and the changes do seem very nice. Breakfast was average but was hot and good. Hotel is in a good location to shopping and resaturates in the area.

We had a wonderful stay. Everything was excellent. We highly recommend this hotel to anyone wanting to stay in the Hampton Roads area. It was clean and had great amenities. Service from check in to check out was a wonderful experience. We stayed there because the rooms in Bush Gardens where all sold out. We are very happy that we did and will do it again next time. We will definitely come back on our next trip to Bush Gardens.

not a good place from my eyes. if you want cheap then that what you get is cheap. best part was breakfast. Room dresser was stain with something. Pull out bed was broke and that was also where you where to be able sit to. Cheap and that what i got

A decent hotel that seems clean; amenities are not bad with decent breakfast; they allow pets, which is helpful. Rooms are a little cramped if you are more than two people, i.e., with children. Sofabed was not good--mattress is thin, old, and rather dirty

We traveled with our dogs, so it was nice to stay in this hotel. Plus, it is close to stores and good restaurants. Hotel is still in updating proces, but that really didn't interrupt our stay. We will most likely stay here again.

This hotel is very nice. It's clean, and the staff are very courteous and professional. The breakfast is good and well-stocked. The location is also good; it's near some restaurants, even within walking distance. It's close to Yorktown, Williamsburg, Busch Gardens, Jamestown, Plum Tree, etc..

I stayed 4 days on a business trip and the in room internet was wonderful, very fast. Price was great, I block away other hotels quoted $40 more per night. It was only blocks to every type of restaurant and store you could ever need. Great location.

Stayed here it was a GREAT TIME and had a WONDERFUL day and night. I will tell other about this place. The accommodation were GREAT. I will tell other about my stay and I would give accommodation to others also the Free Breakfast in the morning. COFFEE juices eggs sausage cereal Danishest. IT WAS ALL A GREAT TRIP AND GREAT STAY.

It was a very nice hotel, employees were very nice,will stay again,hot tub and pool awesome. Everything was nice and clean, the outside entrance makes you feel welcomed enjoyed our stay at this Best Western.

Nice, clean, comfy pet-friendly hotel. Good food for breakfast, comfy bed. Great location to Christopher Newport University, the mall, and other local attractions. Nice looking pool & hot tub. Will definitely stay again.

Staff was nice, shower was good and nice towels, but every thing was just a little shabby. The curtains were torn in the room, furniture had some chips in it, lamp shades had water stains, and the window was damaged and leaked when it rained. Room was clean, but seemed that the overall quality did not match the cost. Breakfast was fine, could use some variety - same hot items both days of stay. Breakfast area was full and busy, but tables could have used some attention - cleaning. Not really bad, but with a little extra work - would be very nice.

We purchased a voucher on Groupon for 3 nights at this hotel. We arrived early and I went in to make sure our reservation was there, like I said, purchased and reserved on Groupon. She could not find our reservation... not sure whose fault this was. But it took her about half an hour to find our reservation. She was very friendly and apologetic, no complaints on the front desk. She did put us in a room, early but once we walked in found out it was 1 room, not the double. About to walk back up and someone knocked on the door and she realized she put us in the wrong room. We are put in another room (#2) which was just as described, 2 beds w/sofa. Later that evening, my son pulls out the sofabed and there is water dripping off the bottom of the mattress. Pretty grossed out about this so I call the front desk to ask if there is anyway we can get a new mattress. New front desk lady, very nice and apologetic, tells me there is no one there to do this but they will gladly switch us to another room. So, we are moved to another room (#3)-just as before, Nice a big, exactly as described. So, the room backs up to the back of the Best Buy store. The mattress on the sofa bed is awful- kids slept on the cushions of the sofa bed. Chair that was included, the screw fell out of so always leaned. We did end up leaving a day early, just because there was not much to do (touristy) around here. There was the mall, shops and plenty of restaurants. The front desk was always friendly the 2 days we were there, just not a great experience with the rooms.

Great location for Busch Gardens and the beach. A little dated, but rooms were spacious. The staff were accommodating. For a small hotel, they served fresh, hot, delicious breakfast. Overall cleaniness of the hotel was great. Plan on booking in the near future.

We stay at the hotel five days. Our room was like shown in the photos. Comfortable, clean, A/C functioned perfectly. The bathroom was a little small but the shower was fantastic. The pool was clean and the deck chairs were very comfortable. very good breakfast. Complete: fruit, cereal, milk and yogurt, pancakes, eggs, sausages and more... Everything was great but the better was the personnel.Everybody was nice. The front desk people, Cyndi, Jennifer and a man who I don't remember his name were friendly and Zurica, the lady who helps us at breakfast was very kind and was always watchful to our needs. Thank you very much for this nice stay.

We had some hair in the bathtub and the room was charged to us twice, other than that, it was a good stay. Breakfast was good, I was hoping for more of a variety for the two different days. Everything was clean, except the bathtub. We brought one of my dogs with me and they usually put people with pets on the first floor, but they made an exception for us since my dog was so small. There was some trash around the back of the hotel.

I prefer upscale boutique hotels, but had to do our trip to Busch Gardens on a budget. There are 3 things I must have when booking a hotel: 1. A pool 2. Breakfast included 3. A rating of 8 out of 10 or higher (I usually use booking.com) I found a deal on Groupon for this hotel and a 7.9 rating was good enough that I immediately canceled the booking I had at a cheaper, but more sordid hotel. I had never purchased a hotel stay through Groupon before and after I purchased it, I thought maybe there was a barcode/voucher page as there was in previous purchases I had made through Groupon, but couldn't find one. This led to a phone call to Groupon which was a somewhat complicated process as I had to go through online chat first, but after speaking with them they said it was going to take 2 to 3 hours to process. After that a page showed up for me to print out. I also called the hotel a couple of days before our arrival to verify that everything was all set. So glad I found the deal on this place. The breakfast lady was absolutely wonderful. I didn't catch her name, wish I had. She sounded German, but I'm not sure. Breakfast options were pancakes (just push the button for 2 pancakes to come out), sausage, eggs that I didn't think were anything great, but hey, they were free, 3 different cereals-I think it was corn flakes, a fruit loops like kind, and a raisin bran kind, various pastries, orange juice, cranberry juice, lemonade, milk, and one other drink-another juice maybe? There was a little refrigerator next to the pancake machine that had yogurt in it and a bunch of yummy breakfast sandwich options that looked like they needed to be microwaved (there's one of those also), there's oatmeal packets, and some kind of almond, cranberries, and cheese mini packages. If you need another flavor of oatmeal, just ask the lady, she might have it. The area is small and typically crowded, but we never made it downstairs before 8 or 8:30am, so I don't know if it would be less crowded before then. The silverware is on the wall next to the mini fridge-just push the lever down, but chances are the breakfast lady will be there and do it for you. We had a King bed with a sofa bed and fridge/microwave. I really have no complaints. We didn't get to use the pool because we were too busy unfortunately and the hotel has been painted gray with blue lights at night (the internet photos still have it as a cream color) Within close range are Wendy's, Subway, Applebee's, Waffle House, Outback Steak House, Chipotle, and Exxon gas station. About a half mile to a mile away are 5 Guys, Firehouse Subs, Panera and a Wal-Mart. Within about 2 miles are a Starbucks, Dunkin' Donuts, Sonic, Red Lobster, Chili's, McDonald's, Papa John's, and Texas Longhorn Steak House. It was about a 25 minute drive to the parks from here and fyi, traffic pretty much sucked wherever we went in Virginia. Between tourists and construction I can't say that driving was pleasant, but,again, no complaints about the hotel and housekeeping was wonderful!!

The hotel was clean and modern looking, The rooms were large and comfortable. Would definitely stay here again! The gentleman who checked me in was friendly and welcoming! I stay at a lot of Best Westerns, and this is among my top favorite locations!

This was very nice hotel, reasonably priced with a great breakfast. The room is large with a fridge and a freezer. There is also a fitness center which we did not use this time but will when we come again.

This place was not worth close to $400 dollars I paid to stay 3 nights at. The place smelled bad and was just dirty looking inside and out. Staff was friendly but place needs a makeover I would not care to stay in this hotel again, nor would I recommend a friend or family member to this hotel.

Normally I stay at a Marriott property but I decided to step out away from norm and take a chance with another hotel property. I am so glad I did. From the minute I checked in to the minute I checked out, I cannot say anything bad about it. The attendant in the breakfast area was awesome, she saw me looking at the different donuts they had, and ask me what was my favorite "éclair" of course, the next thing I knew she was coming from the kitchen with a éclair on a plate. AWESOME.. The trip was suppose to be a Busch Gardens getaway for my grandkids, unfortunately it was raining to much and we ending up staying in the hotel. The grandkids ending up going into the hot tub and pool (they said it's just rain) than they found the gym. I am so glad they found something to keep them busy. The next morning was beautiful so, Busch Gardens here we come. The breakfast was nice, they had a machine that made pancakes, have never seen that before and they had a little refrigerator that had sandwiches in it, awesome idea, took a couple with us so the grandkids could have lunch. I would most definitely refer this hotel to my friends and my family and you will most definitely see me next year. Thanks for memorable weekend.

The service was great. Everyone was extremely nice. This hotel is in a good location. This hotel needs an update. Our room was clean but it had a "smoked in" smell. I asked for an extra blanket. It had burn holes in it. I've stayed at many Best Western's and the quality just wasn't there.

This hotel was clean and was in a good location. It was a close drive to several area attractions and not difficult to reach. There are also many chain restaurants and stores close by. The room we had was HUGE. We had plenty of space, and the mini fridge was a good addition. Breakfast was decent, the only thing we didn't like were the eggs (We think they used powdered egg mix). The staff was helpful and nice. We enjoyed our stay, and would go back if in the area.

The best place to stay...many attractions at a short driving distance, it is clean, the staff is very nice, my kids enjoyed the pool, many restaurant and shopping options in walkable distance. My family had overall very good time.

We stayed at Best Western Plus for one night and found this place to be an excellent value. The rooms were clean, bed comfortable and quiet. The breakfast was good and they had a wonderful pool that we spent time in while we were there. What more could you ask for?

Enjoyed our stay. We will be definitely staying there again! The room was clean, the bed was comfortable and the breakfast was a nice spread. Renee was amazing at check in! I recommend staying at this hotel!

Not my first time here, but my last. Exterior unkempt. Pool area neglected and unsanitary. Hot tub is a joke... just a separate area, lukewarm, no jets... uncomfortable bed. Funny smell in the elevator and rooms. Refrigerator did not work. Small restroom.

The only issue I had was being charged for snack items that were paid for on a separate card and should not have been charged to the room but were. This issue is still pending as I write this since it's still early morning. hopefully the charges will be put back on my card.

This was a nice enough place to stay when we visited Busch Gardens Williamsburgh. It was about 20/25 minutes from the park and there is a LOT of food and shopping in the immediate vicinity of the hotel (even within walking distance). The staff was extremely nice and very friendly. The room itself (we had a suite on the 3rd floor) had a very odd odor but it seemed to dissipate after a few days. The air conditioning was extremely noisy and didn't really help sleeping conditions at night. Other than that, the room was well appointed (smallish bathroom for 6 people though) and there was a frig and microwave in the room which was nice. The breakfast that was included each morning consisted of juices, tea and coffee, eggs, sausage, pastries, donuts, pancakes, cereal, oatmeal, breads and all the accompanying condiments. It was okay but needed to be refilled more frequently than it was. Still, the staff was attentive and on-hand at all times and did a good job of keeping up with everything.

Close to CNU, clean , nice size room, good value. It is a standard budget hotel with all your basic needs met. The fitness room needs a bit of an update, but I appreciated that there was one available anyway. Decent pool in the back of the hotel. Egg product offered for breakfast is probably the worst I have seen but otherwise your basic continental options- fattening and sugary pastries, but there is cereal, bagels, toast and whole fruit too. Nice touch with the water at the entrance.

The hotel was clean but uncomfortable. The beds are hard and the pillows are cheap[. I had a pain in my backside and my neck, which led to discomfort on the way home. The furniture needs to be updated.

Staff okay; no offer or mention of gift reward for Platinum members. At check out, staff not available. Missed separate toiletries. Being a senior citizen, found it difficult to press buttons multiple times on combo shampoo/conditioner/body wash dispenser in stall. Especially liked plenty of lighting in room.Breakfast fine but found hovering of hostess unsettling, but it may because she was being helpful to obtain tips.

I stayed at this particular Best Western and found it to be very accommodating and convenient for its location. Travel around the area was easily accessible from the hotel and there were several places around to pick up items that were left at home.

Was very pleased with the hotel and room. It was very clean and the staff was terrific. Breakfast was good with a variety of options. The hotel was located close to places to eat and shopping as well as to my friend in Yorktown. I will definitely stay here again and would recommend it to others. Stephanie, from Raeford, NC 6/18/2017

We always stay at this property when we are in the area. Staff has always been professional and friendly. We will continue to stay there until something changes or the property falls due to poor maintenance.

Very nice hotel to bad we had a smoker smoke in the bathroom in a non smoking hotel. Wish they would have noticed this prior to our arrival the did take care of the issue quickly and when we returned to our room all the smoke smell was gone. I love staying in Best Western Plus hotels just for the beds a lone very comfy. I will continue to stay at Best Western Plus hotels.

Nice hotel. Clean with great breakfast. Convenient location near many restaurants and shopping. Air conditioner could have been cooler, unable to attain below 75 degrees. Overall enjoy Best Western Hotels, will use again when in this area.

Nice, clean place. Staff very friendly. We did not have the opportunity to try the breakfast. Site is a little short on parking. Some guests got a little loud on Saturday night, not the hotels fault. Would stay here again.

The hospitality of the staff from top to bottom is outstanding!! I would recommend this hotel 100% of the time. From start to finish my experience at this location was a 10 out of a 10!! Great location!!

The hotel was clean for the most part, but the furniture needed repair/updating, the parking lot had cigarette butts accumulated in the corners (needed blown/cleaned) and the lawn was not mowed. I had a dog, so finding a hotel to accept him was important for me. The dog waste bags were plenty, but the lawn was over grown.

Guest service was not available. Rooms have equipment that does NOT work. Our a/c unit didn't work, was not offered any other room. Shower has plastic dispensers for soap and shampoo, etc.. We sort of wondered when the last time it was cleaned and sanitized. They need to really do some work on the rooms,.

Let me first say, the staff was very friendly and very pet friendly too. Too bad that didn't make up for the less than mediocre rooms I had at this hotel. The first room was so cold, I could almost see my breath. The second room (made both reservations at the same time) AC unit just circulated air, but didn't cool it much. If you stay here, BRING YOUR OWN HAIR DRYER (first room hair dryer almost caught fire and started smoking and 2nd room didn't have one), soap, shampoo, and conditioner. The bathrooms are very tiny, there was an "old" smell in the first room, and the toilet didn't work properly in the 2nd room.

I was a little skeptical at first with all the baf reviews, but our stay was great! Room was clean. No mold. The hostess at the breakfast area was excellent. Very courteous and friendly ..will stay again

The room & facilities were mostly okay. The room was not perfectly clean - there was a little mould in the bathroom. The walls were too thin - I could hear the neighbours talking - and the doors slamming up and down the hallway from the early hours on were too disturbing.

Would not recommend it to anyone. Terrible!! Need to burn and build a new one! Employees were very nice. No coffee at breakfast, had to go across parking lot to get coffee. Didn't take pictures but bathroom was pitiful.

Need to renovate the rooms here. The staff was nice. But I had to ask for late check in. The bed in the ro I mean was not comfortable. The bath tub need to be cleaned. When I told the morning manager all he did was give a 25 percent discount. The tub looked black in the corners.!!!!

clean room-big room with sitting area-but its use Is limited due to no dividing walls between the living room and the bedroom and can not watch tv from the living room-small bath room-althought sink was on the outside-excellent breakfast with hot items a pancake machine and topings for i.e nuts and cranberries etc for oatmeal or yogourt-outside can use a little tlc i.e fence could be repaired/replaced and the big fountain out front had algae in it

We would certainly stay at this Best Western again. Price was very reasonable and staff was helpful, friendly and personable. The rooms were lovely and spotless. Our family rented three rooms and all of us were very pleased

A typical mid-level hotel conveniently located on half way between Colonial Williamsburg and Norfolk, VA. The breakfast was slightly below expectations for a Best Western Plus hotel. The carpet in our room was not vacuumed thoroughly. But other than that - a good hotel. The staff is friendly and willing to help, the amenities work fine.

Check-in/check-out staff was very helpful. Was given a suite instead of a std room. All utilities worked fine and room was very clean and attractive and on the first floor as requested. Breakfast was addequate.

While I am still baffled how BW awards "plus" designations, this facility provides very standard amenities very well. The entire hotel was clean, well maintained and well managed. The desk clerk was more than helpful in correcting the screw-up BW reservation line made. The lady who ran breakfast was very attentive. All in all, a good stay. I do suggest that you make reservation via any other site rather than using BW's reservation number. What a screw up!

Our family stayed here for two nights, all were happy, rooms were clean and spacious,, central location, Every body had a good time, I would recommend this place without hesitaton. Close to Williamsburg airport.

My boyfriend and I are currently looking to buy a house together because we live in different states. We get hotel rooms quite often to be able to spend some alone time together. Best Western has by far surpassed any of the other hotels we have stayed at. The amount the room cost, the cleanliness, and the staff are all excellent and we will continue to use this hotel if whenever we need a room. Thank you all for helping make our evening a special one! :)

This is an open letter to the rudest front desk agent I've ever been greeted by upon calling a hotel: Dear Cindy, I am sorry that I appeared to have woken you out of your sleep. It was 4am Wed. 03/01, and I thought you'd be working and eager to help. It took a long time for you to answer, and I had to keep hanging up and calling back, but I almost wish that you didn't. You see, I needed 20 rooms for a family wedding in June, as I am tasked with making the lodging arrangements. I've never stayed there before, so naturally as a prospective "guest" I'm to ask the "guest services agent" (that would be, but shouldn't be you), any questions I may have. You greeted me like I was interrupting/bothering you, and you had other things better to do than answer my questions. When I asked you about the jacuzzi, which I didn't know was outdoors (uncommon) you rudely stated "Uhh well it's Winter" as if I'm unaware what season it is. I didn't even feel comfortable asking you any other questions, but still thanked you and bid you a good evening. Your reply: "Yup". You didn't thank me for calling or return the bid of a good evening. You didn't even say that I was welcome. I am writing this review of my interaction with you for two reasons. One, to make you aware that you are solely responsible for not getting our service. We needed 20 rooms for two nights each. That's a third of the hotel that would've been occupied for 2 days. Plus lots of pet fees and deposits. You do the math. And two, to remind you that you are the first impression of the hotel. If you don't want to help, get another job where that's not required of you.

Great location to CNU, Oyster Point and other main areas. Had a block of rooms for a family event. For the most part things were good. Could benefit from some updating in t he rooms. Carpeting is dated. Rooms are very spacious.

I got a king mini suite through groupon for $120 for 2 nights. This was a great place to stay and I got the room for a steal! The location was a 20 minute drive from Busch Gardens and 20-30 mins from colonial williamsburg. There is a lot of traffic in this area which was a little annoying for my boyfriend and I since we come from a small town in PA where the most traffic we see is a few cars at a stop light. The hotel was nice and updated. The woman at the front desk during the day was so friendly and amazing! Breakfast was busy with little seating but there was a woman restocking food and cleaning tables and was extremely helpful and nice. The room was great. Lots of pillows, a mini fridge, and microwave. There was a couch and a big padded chair in the seating area and a huge closet with mirror doors. The bathroom was great. The shower had good pressure and hot water and there were dispensers on the wall with soap, shampoo, and conditioner. I love the idea of that because it saves using all those little plastic bottles! Lots of stores and places to eat nearby. Lots of parking as well. I have no complaints. I didn't want to leave. It was a great weekend away for us!

Checked in late in the evening and check-in was flawless. As a platinum guest I was not offered any bonus points or even a complimentary bottle of water. Stayed at this location due to price. Overall, it was a place for my daughters and I to rest our bodies after a long day at Busch Gardens.

This property is well-maintained and with a quality staff and decent breakfast with good variety. The suite layout is by far larger and more comfortable than the standard motel room layout we normally see. The AARP rate makes this an excellent value.

I was in town for a conference, I have stayed at this hotel on numerous occasions. Always been a great experience! I love the location of the hotel. Close to interstate as well as places to eat and shops. I got a nice suite being a Best Western rewards member. Well run establishment!

This hotel has been updated since my last stay in 2015. I stay here every year for a week. The food was upgraded, the outside now has a place to sit with umbrellas...The rooms are clean and beds comfortable. They could use an upgrade with décor but otherwise rooms are big. The staff was great Drew went out of his was to make my stay great. I was happy to stay here and the rate I cant beat ......Thanks

This hotel was great. We checked in around 1:00 am. We had an issue with the tv remote not working complete. The woman at the front desk offered to move all of our belongings to another room. We opted to keep the room we were in with the remote that partially worked. Very clean lobby and room and very courteous staff.

The staff was very friendly and approachable. I wanted to come earlier and I was able to come in at 2pm instead of 3pm. During checkout I need some extra time and they extended my checkout by a hour no extra charge. So they are great to customers. The room was okay. Two of the towels had spots on them. And decorative linen was a bit dirty (hotels rarely wash the cover sheet on beds). If you get a discount/coupon it is a good deal. King Mini Suite doesn't feel like a suite but it is good for two, and has a pullout mattress in the couch. The bed was good for my partner but too soft for me. Television and wifi were fine. The hotel is easy to navigate and is in a great location in Newport News.

Given the very busy area, they are located back far enough from the main street you can't hear the noise unless you are by the pool. That's not a problem. Some renovations are in progress, but noisy or bothersome. The breakfast area is quite small and congested with only a few people.

Awesome stay, room and furniture were very clean and comfortable. We stayed for a weekend getaway to Busch Gardens Williamsburg and Colonial Williamsburg. The drive to these destination were 15 and 30 minutes so it was very manageable with multiple routes you could take.

We r\\travel with our Catahoula Leaper Dog and he well behaved but needs a place to sleep when we travel. It is hard to find a no\\cie hotel that allows pets and we found one. We travel to the New Port News area 4 times a year and will be going back to this location due to the great rates and clean facility.

Nice appearance on the outside, but inside the hotel a bit run down. Room smelled of smoke. Refrigerator was very noisy. I had to unplug to sleep. The breakfast was OK, but the scrambled eggs were pretty bad. How do you mess-up scrambled eggs.

It was my 1st time to stay in Best Western Plus Newport News Inn & Suites, Newport News, VIRGINIA. The room is spacious, clean and well-decorated. The bedding is comfortable and it may need thicker comforter. I slept well in this hotel. Breakfast is amazing with a variety of choices including pancakes, nuts, fresh fruits, hot items, etc. The lady serving the breakfast provided warm-hearted service to my son. I deeply appreciated her. It would be better if the hot eggs have less salt. The internet connection is slow but still acceptable. The hotel staff was very helpful and considerate to give me a late check-out. Overall, I strongly recommend this hotel for vacation in Williamsburg and Newport News area.

We wanted a place between Va Beach and Williamsburg; we "require" breakfast included wifi, and a pool. We enjoyed the pool Friday evening until Hermine got close enough to begin raining on us, and we enjoyed the hot tub as well. I liked the fact that there was an outdoor restroom right there, and pool towels were available, although they were small and thin, it still beat dragging out our beach towels or using the bath towels. The breakfast was the same each day- hot scrambled eggs, sausage, sausage gravy, cereals, pastries, fruit, and yogurt and egg salad sandwiches in a cooler, plus milk, coffee, juice (yay, even cranberry). The room was really clean, even though the sofa springs were pretty worn, everything else was great. The room we had was a 2 double bed suite, so plenty of room for 4 adults to spread out and have space to themselves.We needed "economy" this year, and this was better than the previous "economies" we've ever used.

Showed up after midnight and only stayed for 6 hours. There were no extra pillows available for the pull-out couch (staff actually told us that "this always happens"...), the tv remote did not work and the tv would not turn on or change channel without a remote, the pull-out couch mattress was dirty and the back door was propped open at 1am in the morning so that anyone could enter. So glad our visit only lasted 6 hours...Lastly, after checkout, I got home to find out that I was charged for two rooms instead of one. Called on a Saturday and was told the manager would have to take care of it and I would need to call back. One of the worst hotel stays I have ever experienced from start to finish...

This was the second time I stayed here. The room was spacious and clean. The breakfast was pretty good with the typical selection of hot foods, scrambled eggs, sausage patties, biscuits & gravy, a variety of breads & cereals. I arrived right after the breakfast opened and the gravy wasn't as warm as I like. However I was able to microwave it. The WiFi worked ok for me on my smartphone. One caveat, they have a mild air freshener that fills the hall ways with a nice smell. If you're allergic or sensitive to them, I don't recommend staying here.

At check-in and check-out, the staff was not warm or welcoming. In fact, they were quite unfriendly. Never welcomed us at check-in, didn't provide us with the Diamond level welcome amenity and didn't even made eye contact. Our room smelled of wet/sour carpet, similar to cat pee. House keeping did a good job and ensured our room was serviced each day and ensured we had plenty of fresh towels. The furniture in the room was doom roomesque and the sofa and chair had seen its best days at least five years earlier. At our early a.m. check out, a woman, presumably a hotel employee yelled from across the lobby, "Just leave your keys on the desk. Have a good trip". No, "How was your stay" or anything close to that. She never even looked up from what she was doing.

Room was nice but the tub/ shower area was old/ dirty and the wi fi was completely useless for my wife and I. If you could get on the network you would be disconnected shortly afterwards. I would not recommend this place considering other choices in the area.

We stayed two nights this past weekend for a wedding in town. We had several rooms for all the family that stayed from out of town. This hotel was below the standard BW, not sure why it's even a Plus. The pool was too nasty to get in and swim. The rooms needed a lot of attention. The lobby and dining areas were very small to accommodate our family and other guest.

Comfy rooms, good parking and location. The WiFi was the letdown, pretty much unusable. Otherwise a great place to stay. It should be noted that all rooms have ethernet connections to he internet, this doesn't help tablet and smartphone users.

I stayed at this hotel during my daughter's college move. It was overall very good. It is pet friendly and I can say that my experience/accommodations with my dog were a very good value for the money. Staff was polite and attentive. The property was clean and well kept.

We stayed at this hotel during a visit to CNU. It was one of the few that allowed pets. Our room was non-smoking but smelled heavily of smoke. The hair dryer didn't work, the sheer curtain was torn and the pull out sofa mattress and springs were really worn. Breakfast was ok. Pool looked nice.

It was a really nice hotel I stayed for 4 days with me and my bf for our vacation. The breakfast was wonderful costumer service was good and housekeeping made sure our room was clean everyday even folded my bf pants and placed his shoes nicely under the table I will stay again!

It has too many negative points to name. My children and I wanted to be close to family and close to Busch Gardens this hotel was ideal, however the rooms and the atmosphere were not very accommodating. From free internet service that was the weakest connection from the first floor I have ever experienced to a 3 hour power outage that no one could do anything about including making us feel comfortable, it was a terrible experience.

We arrived late in the evening and stayed in a room with 2 double beds and a sofa bed. Pulled out the sofa bed to find personal items folded up with the mattress and sheets that were quite obviously dirty. There was no housekeeping available and the night manager only offered us clean sheets to replace the soiled ones ourselves. Bathtub did not have a plug. Supplied breakfast was good and the staff in the servery were excellent. Not very impressed with our stay here overall.

Just believe me it is one of the best hotel in newport news, if you are not looking for marriot or radisson for the price you pay is great. Breakfast is a good, pool is nice and rooms are large for family of 5. When ever i come to Williamsburg area i will stay here.

I will return soon! My family had a wonderful time at this hotel. Everyone was great! Our rooms were cleaned and breakfast was Awesome! I like the new Patio off from the breakfast area this was a plus for me. Thanks making our stay very enjoyable! We will return soon!

Recently stayed here for a wedding. I originally booked a suite with 2 Queen beds and a pullout couch, was given 2 double with pullout but still was a decent size. The breakfast was ok. Pool was clean but they need more chairs and lounge chairs.

this hotel was very expensive for the experience is delivered. The rooms were not clean, the ventilation did not work well, the showers were dirty. I would not pay that rate to stay at such a low quality hotel

We have stayed in this hotel previously and booked it again based on our previous positive experience. The hotel was a great value for the price a couple of years ago. Seems as if there are a few updates needed now. Upon arrival I noticed an odd smell In the hallway of our floor. Our shower had a clump of hair in it, which we asked to be cleaned. The shower curtain had visible mold at the bottom of it and there was mold in the shower also. The pool area was pretty dirty; bottles and food wrappers were visible on the ground.the walls of the pool were so dirty that previous guests had scraped their names into the slime. The size of the room is great, especially if you are traveling with a family. However, the beds are very hard. The breakfast selection was great and the staff maintaining the area was very friendly. The front desk staff was great! They were very friendly at check in and check out. Overall a good value, average hotel with good customer service.

My husband from Virginia so everytime we go visit family it's always a pleasure to stay here.. Beds are comfortable rooms are clean price is reasonable and it's a bunch of great restaurant right down the road.. We'll be back soon

Nothing great but not bad...room was clean and comfortable...the free breakfast left quite a bit to be desired as it was always cold....staff was friendly and welcoming...no shampoo in shower on arrival and desk clerk couldnt find any....but overall not bad

I stayed here for one night. It's not a very big hotel but the rooms were a nice size. We rented three rooms and each had a let out couch plus the 2 double beds. Each room slept 6 ppl comfortably. It does have an outdoor pool that wasn't too deep but a nice size. I'm not very pick but I did have two things I didn't like about this stay. There were ants in the room even though we didn't bring any food in the room and the continental breakfast food smelled bad. The biscuits were hard and the gravy smelled bad. Since I was only there for night sleep this hotel was still decent. I would stay again.

Had to make unexpected trip to the area for a funeral. Tried to find a hotel that was clean and would not break the bank. Upon reading the reviews we decided to stay here. Check in was efficient and friendly and then it started. Upon entering our room there was a smell that is hard to describe.Kind of like it was a smoking room that was being covered up with a perfume deodorizer. Needless to say it was very unpleasant especially after being out of the room and coming into it each time. We noticed the air conditioning unit was loud. VERY LOUD! Thinking it was on full blast we went over to adjust it only to find out it was just on low. (It was the old kind that you still adjust on the unit, not with a wall thermostat). Each time we made a phone call or face timed home we had to turn the A/C off to hear. After accepting this we turned on the TV only to have no signal. After a few attempts to figure it out ourselves we called down to the front desk. The friendly front desk clerk came up herself and low and behold was able to get it fixed. The next day after leaving early and being out of our room until around 3pm we returned from an emotional day only to find out housekeeping had not been to our room yet. We found them in the hall and just requested clean towels to take back to our room. The breakfast was standard fare for a hotel. But the eggs were cold and the sausage was just not good as in could not eat it. The eating area was small but clean. Overall the hotel was clean and I understand the hotel has high reviews as to why we picked it. Hoping our room was a fluke and on the list for updates.

We stayed in this hotel two years in a row on our way to OBX. Last year, we were impressed. This year, not so much. The hotel isn't as clean and has become pretty beat up. Not sure what happened in the last year! It's a shame because the rooms are a great size, the price is right and you really can't beat the location. Hopefully , things will turn around for this once awesome hotel!

My family needed three rooms for our annual trip to the Outer Banks. this can get very pricey, as we, the parents like to pay for everyone's room. We have a small dog, and both of my children each have small dogs. Your very reasonable room rates, plus the very reasonable rate for having a pet in our room made me very happy. Everyone agreed this was the best hotel we have found to help break up our very long trek to OBX.

We stYed in a large 2 room suite. This is the largest suite I have stayed in. So roomy and plenty of privacy. The pool was clean. The rooms were clean. The whole hotel was clean. The staff was always very nice. Breakfast was simple but plentiful. If you gomlate, they will be out of a lot of things. They were sold out the week we went. Very close to the airport and all atteactions and reasonably prices. Overall great. We would definately stay again.

this hotel is located close to the airport, and within easy drive to attractions from Williamsburg to Norfolk. we spent three nights there, enjoyed the pool, and hot tub, after sight seeing all day. we would come back to this hotel anytime we visit the area.

We have stayed at here on many occasions on our annual trip over to the States and yet again we were not disappointed. This hotel has improved greatly since we first stayed 16 years ago. The room was spacious, imaculately clean and the beds comfortable. The breakfast had a good choice of food and the pool area had comfortable beds.

This hotel was absolutely awesome! Appears to be newly remodeled, the staff is terrific and the hotel was very clean. Check in was quick as was checkout. The staff was great and acted as if they enjoyed their jobs which is rare in the hospitality world!

Great value: Good quality, nothing too fancy but clean and friendly and comfortable. Perfect for a night or two if you have a student at nearby Christopher Newport University. I was attending CNU orientation with my son as a freshman, so going forward I'll be staying here many times over the next 4 years.

My husband and I stayed here for the 4th of July weekend. When we arrived, the parking situations was insane. The parking lot here is just set up weird. Our doubt were short lived when we checked in though. We were greeted by such a sweetheart of a lady. She was patient and kind- giving us all the time in the world for questions and information about local spots to see. Another of the staff members was also very kind the next morning at breakfast; which I might add was not that great compared to other hotel breakfasts. The room was huge! My perfectionist tendencies pointed out a few things that were a little unclean in my book (miscellaneous splatters on the wall?) Wi-Fi connection. Was not that strong here though. All in all the hotel was a good choice for us- not too expensive, in a good location, and comfortable for a nights rest.

There was nothing about this hotel that made it stand out as a place I would stay again. Exterior was boring and lacked any décor that would draw attraction. Bathroom was very small, a/c was not working at check-in, and the floor was uneven in many places. With the floor, I got the impression our room had maybe been remodeled at some point (long, long ago) and the floor was not leveled out, leaving spots that are lower than others. Not what I would consider a good job. Bed was comfortable. Breakfast was ok, but nothing spectacular. One two occasions during our 2 day stay I saw a suspicious looking vehicle with blacked out windows (illegal in this state) driving back and forth through the parking lot. There is nothing awful about this motel but we will probably will not stay here again.

Good location for visit to CNU. Dog friendly with a nice grassy, level area not far from front door to walk pet. Also reasonable walk to shopping and restaurants. Hotel clean and comfortable.Would suggest room on West side away from Jefferson Ave traffic noise and early morning sun.

Great staff ,,good experience ,,pool was clean so was the deck The breakfast bar has a wonderful selections..lobby gives a warm feeling..'plenty of places to eat within walking distance. Wal-mart,,walgreens,,sam's club..all in walking distance

Hotel had a decent breakfast and a man who seemingly liked his job and was dedicated to keeping the breakfast and lobby area very clean. The room was OK.. Bed was uncomfortable and bowed in the middle. The housekeeper didn't do a very thorough job of cleaning it before our stay. The pool area is great and was well maintained, the area was very convenient.

Before I give the standard review, I offer a major warning about this hotel. Do not book over the phone unless you want your credit card information compromised. As we were waiting to check in the woman at the desk was taking a reservation over the phone and she repeated the person's name, full credit card number and expiration date loud enough for all in the lobby to hear. She should have gone back into the office for that type of transaction. As for the hotel, not sure what makes it a Best Western Plus. It is a rather ordinary hotel with little to recommend it from any other roadside hotel. On the plus side it is convenient to the interstate, airport and numerous restaurants. The negatives are that it is a little worn and the free wi-fi becomes agonizingly slow at night when many folks jump on to use it. I can't say I would never stay here again but given the opportunity I would look elsewhere and this is a competitive environment for hotels.

I experienced a Good stay during the weekend. I would rate the hotel overall as very good. I had no displeasure with any of the services. I would offer that when trying to print a document (Excel spreadsheet) , I was not able to do this as the business Center's computers were not able to accommodate this type of file.

This was our 2nd time staying at the BW and unfortunately it will be our last. It seems as though since last summer it went downhill. We got in earlier than expected on Memorial weekend and decided to see if we could check in after a long ride. The front desk said there were no rooms ready at the moment, so since the weather was beautiful, we asked if we could sit by the pool till check in & she told us that the pool wasn't ready to open as of yet. She said it may open Sunday (which was calling for rain) or Monday (also called for rain & we were leaving back home) I'm sure every hotel knows that they need to have their pools up & running especially for Memorial day Weekend when the hotels are fully booked with familes. This was one of the main reasons why we booked this hotel because of the pool last year we were there Memorial weekend and pool was up and running what happened this year? The kids were so sad that it was almost 90 degrees and sunny & no access to pool, and we weren't even given a heads up before checking in about the pool being out of service. We looked out the window at the pool area every day and it was nowhere near being ready, it wasn't even being cleaned so she actually lied to us. (Look at the picture dirty pool nowhere near being ready to open) Never once did we see a maintenance person by the pool let alone in the hotel so I think this is why this hotel is going downhill. During our stay, our room was never cleaned, that explains the stained bed runners and dusty room. We ran out of fresh towels, so we called the front desk for towels & gave them our room # and they didn't come up so we left for dinner, when we came back there were no towels in our room, we called front desk and they said the towels were at front desk to come & get them.. really? how is that room service for you? The breakfast was horrible we got on the long line, in a tight crammed space to see that they were out of the watery powdered eggs & the stale muffins & bread, the coffee taste like hot water, so upset & hungry we got off the line and drove down the road to Dunkin Donuts. We weren't the only ones at this hotel with issues, there was a line of people complaining about their stay I had to get back on the road before I hit any traffic, so I didn't stay on that long line of unhappy customers. This hotel is in need of a maintenance person and a crew of cleaning personnel. We visit Virginia often in the summer and this will be our last time at this hotel I will look elsewhere for a more pleasant stay.

Was a great location within minutes of Williamsburg, Yorktown, Jamestown, etc. Rooms were quite large. Bathroom was way too small. Our bed was lumpy and so so on the comfort level. The couch and chair were very low and my husband (who is disabled) and I (bad knees) had a lot of trouble getting up. House keeping left a lot to be desired. There was a dead bug in the bathroom (very obvious) that was never cleaned up. Free breakfast was included, we were there for 5 days and only at the bar once. Eggs were powdered and gross, sausage ok. Same things all 5 days - no variety. Last but not least - our toilet got clogged. The man at the front desk said we could come and get the plunger and take care of it. He had a maintenance guy on call, but would not call for such a minor thing......... GROSS

Hotel was very clean and has had many improvements since our last stay to the exterior and sitting areas. Staff was very friendly and pleasant. Pool and hot tub were not open though, big downfall to me as this was the reason we like this hotel.

Great location with large spacious rooms. Friendly staff at the front desk makes you feel welcome. Beds are comfortable however the room I had was littered with trash in the corners and a disgusting black mold in the bath area. Didn't notice the mold till I pulled the bath curtain back. Grotesque! What could be a five star spot drops way down, such a shame.

We chose this location because it was centrally located to many attractions. In fact it is within 20 miles of 14 attractions, major military and corporate installations or headquarters. So Yorktown, Williamsburg, Jamestown, Fort Monroe, Marine Museum, and others are within a few minutes reach using the nearby freeway. The room was clean, and well supplied, free WIFI is available, and the breakfast was quite good. A wonderful way to start the day's adventures.

the front person was pleasant until i asked if i can move to another room. heavy smell of cigarette smoke and i was told the room i'm requesting was reserved. i was like 'reserved"? but not booked. reserving for whom?!?!?!? it makes me think that because of the rate i'm paying, i get the worse room in the hotel. her being pleasant turned to bleh. i seriously sucked it up the smell of the room and no chance i'll be coming back or recommend this hotel.

The first time we stayed here there was a few minor problems but this time everything was really good. The breakfast was very good and had a variety. One day we were able to sit outside so that made it really nice. Front desk was very polite and helpful and the housekeeping were really nice.

The staff was awesome especially Cyndi at the front desk. The room was great and confortable. Housekeeping staff was very nice and breakfast was great. The pool was green but I forgot my swimsuit so no big deal,

It was a great trip and a great stay at the hotel. My family enjoyed themselves. We had four rooms.I guess the only complaint I had was a night clerk who would not let us take one pear to our room. She kind of reprimanded me in a way. Cindy(sp) was real sweet and pleasant.

We select Best Western for reliable quality and value, not expecting anything to write home about, but usually a product we can rely on. For the most part this hotel met their standards. The bed mattress was harder than I prefer, but I know that is a subjective observation. Everything else about our one-night stay was fine.

The staff was very welcoming and hospitable, and the room was cozy i will most definitely be staying here again. The hotel was quiet with a relaxing environment and the location was within walking distance of several restaurants and businesses.

A wonderfully hospitable staff that was always happy and thankful to serve us. Cyndi was an A level service agent at the front desk whose mission felt like always making us smile. Truly looking forward to the next time I am in town.

So glad to find this hotel. Experience was so much better than expected. Breakfast bar was decent. Coffee was good. We will definitely staff again the next time we visit Newport News. Room was very comfortable and a welcome relief giving a good night stay after a questionable pick the first night of our trip.

Wonderful place to stay, the gardens were delightful, the staff were very helpful and happy. The room was spacious, clean and very nicely appointed - we also had access to a good washing facilitiy which was a huge help

The staff was very kind and helpful to our whole party. The kids enjoyed the stay and liked the breakfast. We only stayed one night but, it was arranged a month in advance for our elementary school competition. Wasena Elementary, Roanoke, VA.

The big surprise was the huge rooms -- in the double room we stayed in, there was a huge sitting area/living room. While clearly an older hotel, the room was very clean. The location was also bet convenient to restaurants and stores.

The motel is old and needs updating. the bed was very comfortable .The staff is very friendly and helpful. Was very impressed by the breakfast which even had prepared different kind of sandwiches which you could take and eat later in the day. If the opportuniy would arise I would stay here again.

The staff at the front desk were very friendly. The room overall was not impressive, it was clean but a lot of the furniture was very visibly damaged or broken. The walls are very thin, we could hear every noise from our neighbors room, when they used the bathroom, etc... My wife and I were given a handicap accessible room and shower, but the shower water flowed out into the bathroom floor soaking everything. The location is great, as it's right off of a main road where there is a good deal of shopping and restaurants.

One of the best hotels in the area. Rooms are clean, don't smell (like some others in the area), and the staff is always friendly and nice. They have given me suggestions on dinners, driving directions to avoid traffic, and just plain old talking. It is nice when I am away from home to have people who actually care.

Stayed at this hotel using a Groupon so, the price was right. No issue upon check in with the reservation done through Groupon Getaways which was a huge relief. A seemingly older hotel but clean, well kept, and nicely appointed. The front desk clerk was friendly and helpful. The free breakfast, as plentiful as it was, was just OK. The coffee was not good so, that was disappointing. The hotel is conveniently located of off I_64 and Is close to lots of shops and restaurants. I would consider staying again if I could get a room at the right price, using a Groupon or otherwise.

This hotel is clean and nicely appointed, staff is efficient and friendly. It is close to many restaurants and easy to find. Nice to have a refrigerator in the room. The BW breakfast is if nothing else consistent, although there are not enough seats in the room. All in all the place is good, I would go back.

Room was clean, showed some signs of wear (curtains, back of door. etc) but my room on the 3rd floor was quiet and offered ample space for my husband and our 3 kids in tow. Via groupon I only paid a little under $70 for one night--not bad.

My girlfriend and I had a wonderful time together. The bed was nice and soft. The service was nice. Breakfast was okay. I would recommend this hotel to other couples. The only downside was that the room smelled.

Best Western has very good rates, but better if you order online. The staff is very professional and helpful. The rooms are very comfy (just request not to stay in the room next to or below the gym...very noisy, very early). The location is really great, walking distance to the mall and all the great restaurants. Also, it is only a 30 minute drive to the beach and Busch Gardens.

My husband and I came to VA to look at a potential move. We picked this hotel through Groupon and the rate was great! The hotel in itself was amazing, the staff was great, the hotel was clean and smelled so good. Our room was impeccable and we stayed in a double bed and my husband and I slept very comfortable, no weird critters either, I always check for bed bugs! the room was also very spacious. This hotel was close to EVERYTHING; all shops and restaurants. We loved it and would stay here again.

Another excellent visit to this hotel. Front desk staff are always very friendly. Room was clean and comfortable. Hotel is conveniently located to many restaurants and shops and interstate. I stay here every time I am visiting the area.

Experienced problems regulating temperature in room. Breakfast same every morning and sometimes short of some foods. Internet slow and Wi-Fi weak. I thought price a little high for what we received. The front desk personnel were very friendly and helpful when we checked in and out.

As a premier rewards member, this was the first time I was charged extra for early check in. When we arrived to check in, the front desk clerk ignored us for 2-3 minutes while she finished her personal phone call trying to resolve a charge on her personal credit card. Then the coffee maker didn't work. I may have been able to overlook a single issue, but when all this happens on an overnight stay, it sends a pretty clear message about not putting customers first.

This place was hands down great for the price! i had a groupon so stayed one night for under 55$. The staff was very friendly, it was clean, and it had a mini fridge in the room. we had two queen size beds, and a pull out couch. Needless to say the sofa bed part was broken but wasn't needed anyhow, so i overlooked it. there was Wifi and a PC in the lobby for use which was great when you have teenagers and don't want to HEAR their conversations on phone. the breakfast was Great also, fresh pancakes, eggs, and gravy with sausage along with many other choices. The location was also, a plus as FT.Eustis is literally less then 10 mins away. We will definitely go back again as long as them prices remain low,LOL

This is a convenient Best Western hotel off of the 64 highway. A few miles from Christopher Newport U., and the Mariners Museum. Many restaurants nearby. Standard, clean Best Western room with a decent continental breakfast. Seems like a quiet, safe area,

The staff was courteous and helpful. The room was clean, well decorated and comfortable. The bed provided a good night's sleep. The breakfast was well prepared and tasty. Internet was free and fast. I will definitely stop here again when in the area.

Room was nice and spacious. We had two double beds and a living area. Much cleaner then I expected. Staff was friendly. Free breakfast was nothing special, I've had better at Ramada Inn. Overall, I was happy with how clean the room was. I would Def stay again.

One comment, GREAT! My stay at the Best Western PLUS in Newport News, Virginia was much enjoyed. I was treated like a guest and not a person just looking for a place to stay a couple of nights while attending a concert. The site was in close proximity to where the concert was and close to every sort of eating establishment in the world. I much enjoyed the staff and the five days that I spent there. I highly recommend this site for future visits. Enough said!

Excellent in every way. Will definitely be back in the very near future. Wouldn't even think about booking anywhere else. Everything we need and desire is at this Best Western. You won't be disappointed.

This was our second time at this location, and even though it's a little out of our way coming to Old Dominion University, we choose to stay here. The people are nice and courteous, the breakfast food is well cooked, very tasty (especially the pancakes) and a clean comfortable area, The beds are just as comfortable as ours at home. And you simply can't beat the location with the mall, other stores and almost every restaurant you can name in a short distant. Amazing.

We had a great visit. I would say the only nice best western I have stayed in. The room was clean and the staff was helpful and very nice. Continal breakfast in the morning. Reasonable rates. We had no problem here at all. Will stay here again.

For a non-smoking hotel the rooms smelled very stale and reeked of cigarette smoke. We even switched rooms and the new one smelled just as bad! Carpets need updating as well. Wouldn't stay here again and definitely didn't feel like it was worth the $81/night!

Stayed numerous times here will visiting Busch Gardens. While its not the closest hotel to the park, its an easy trip - I believe about 12 miles (takes only 15 minutes or so). What I like about this location is that there are many food opportunities very close by - more than those found at hotels closer to the park.

The rooms were clean and quiet. The only problem was one of the rooms on the second floor had a smell to it and the laundry room was very small. The breakfast bar was ok, but I had to ask for bread. I feel it should have been filled rather than the employee watching television from the door.

I stayed in Newport News, Virginia, to visit the Mariner's Museum, something I've always wanted to do. I got a very good deal on the Best Western Plus via Hotels.com. From the moment I pulled into the parking lot I was impressed. The outside of the hotel was very nice and well kept, with a nice fountain and flowers. The shining star during my stay here was the lobby clerk, Mary Ann, who went way and beyond to make sure that my every need was met. My room was very nice, spacious, and the king-size bed was VERY comfortable, I slept like a rock! I sampled the exercise room before I turned in for the night and it was quite adequate, being nicer and with more equipment than a more expensive hotel I stayed at later on during my trip. Their free breakfast was complete and very filling, very tasty, with scrambled eggs, sausage gravy, choice of breads, cereals, fruits, and even a super-easy to use push-button pancake maker. Coffees and juices were also there for the taking. I intend on returning to Newport News soon and will definitely be staying at this same hotel. Thank you, Best Western Plus!

My overall stay was great looking forward to returning. The breakfast and the room was good as well internet service work really good don't have any disclaimer.would recommend any one to stay at this location because its was worth it even the price was right.

Other than the young lady who checked us in, the staff appeared to be unhappy with being there. The room was nice sized, but the temperature fluctuated drastically and there was a strange odor in the 2nd floor hallway.

The staff was great. I will be staying here again and again. I liked being hard wired into the internet. The beds were very comfortable. I liked the refrig and microwave in the room. Housekeeping did a perfect job on my room everyday.

Newport news Best Western Plus. highly recommend. great value. Stayed in two room suite. huge room, perfect for a family. If you need three plus sleeping quarters and want to stay under $100n per night this is your place. and the kids loved the free breakfast

Great location! The room was large, clean and quiet. The bed was very comfortable with ample bedding and pillows. It was nice to have a couch and comfortable chair as well as a desk chair. The good sized fridge was a plus along with the microwave. What makes this hotel is it's staff. The hairdryer burnt out. Since it was screwed into the wall it was not easily replaced. The front desk staff thought outside the box and allowed me to use an unoccupied room to dry my hair. Breakfast was typical with cereal, juice, biscuits & gravy, eggs & sausage, bagels, etc. What was unusual was the automatic pancake maker. Push the button and out pop 2 pancakes. The breakfast room staff person was exceptional!!!

We were walk Ins. We were travelling around Virginia by car and needed a place and thought we'd give it a go. The lady at check in was great we got a King Suite for a very nice price. It was clean very spacious and so comfortable. There was next to no noise from the nearby freeway. Breakfast was a combination of hot and cold stuff and a good selection. There are lots of restaurants and supermarkets nearby.

ROOM 305 Stayed for the weekend, as soon as we got on the third floor it reeked of cigarette smoke, it was bad. When we entered the room we were greeted with a musty, mildew smell and it was 77 degrees. Turn the A.C. on high and opened the window to air out the room and there was no screen. Took awhile to get the microwave to work, the hair dryer didn't work. The desk and coffee table were all dinged up. But the bed was comfortable, and the room was spacious. The room obviously had signs of past water damage. One morning, the front desk woke us up at 6:45am with a wake-up call but realized they had the wrong room. Parking lot was small and breakfast was horrible!! Don't eat it! Unless you're having cereal. I wouldn't stay here again.

Wasn't sure about staying on the first floor a hallway and 2 doors down from the front desk but the the room was clean, big and real quiet. The bed was even comfortable. The Staff was friendly and the breakfast was pretty good, except the plastic covers over the danish and toast were loose so they kept falling off but that's minor. We'll definitely go back.

First of all, I booked this hotel using a service which messed up my reservation. When I got there and found out that the room I booked was not the room I needed, the hotel owner spoke with the booking service and got my reservation cancelled and refunded, even though it was past the cancellation window. He then gave me a great room at an even better price than I would have found elsewhere. The staff here is so accommodating and helpful. The hotel is very clean and the location can't be beat!

A fantastic value for the price. If you are budget minded you cannot go wrong with this Best Western. The facility is old, however it is clean. For the price I paid I was amazed at the size of the room. It had a couch and chair, a microwave and refrigerator. The work out room on the third floor is well appointed with several pieces of equipment, and again, very clean. The breakfast was well cooked. For anyone on a budget a great choice.

Have stayed here several times since opening about 10 years ago. Always amazed at the maintained quality and appearance of the public spaces and rooms over time. Costco rate is an excellent value at this property.

I've stayed at my fair amount of hotel and let me tell you... This Best Western was an amazing stay! Right when you walk in the lobby area was very clean and the receptionist was very helpful. The King size rooms itself were very spacious, clean, and comfortable. The bed was so comfortable it didn't want to get out of bed, lol. The small details like folding the shower towels into a nice orgamic swan or flower was a nice touch. The hotel was also very affordable! The location was also close to a lot of shopping centers and restaurants and very close to i64. Everyone on the review is pretty much right about the positives of the hotel. The only negatives is the breakfast...It wasn't that tasty, I'd recommend going somewhere to dine for breakfast. Also the WiFi internet would go in and out but I didn't need to use it my whole visit there, the bathroom towels were a bit stale/hard. But overall, highly recommend this place. I will book here again once I'm in the area!

clean, neat, pleasant employees, good value, good breakfast, comfortable bed, easy location to get to.....No complaints whatsoever....If anyone is thinking Williamsburg, Yorktown, see the whole area, this is a nice central location.

I travel for a living, and this hotel is among my favorites that I've stayed at. The stay was nothing short of phenomenal: excellent service, fast check-in, very clean, and beautiful interiors. Would definitely stay again!

I was a little disappointed with the staff. They weren't very attentive. Most the time no one was at the desk. The room was fine could use a little dusting in the rafters. The bed was very comfortable. The pool was clean and the water was perfect.