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Best Western Plus Hotel New Ulm, New Ulm

4.5/5  - basé sur 195 notations.
2101 S Broadway Street, 56073-3953, New Ulm, United States - See map

There's something for everyone at the Best Western Plus New Ulm hotel. While in New Ulm, Minnesota, our hotel's guests enjoy a fantastic location, which places you near the area's best businesses and attractions, including Kraft Foods and August Schell Brewery. Our modern facilities boast a Business Center, which includes print and copy services, as well as computer access. We also offer a total of 4,167 square feet of event space, so you can host any kind of meeting while in the area. Thanks to the free Internet access throughout the hotel, it's easy to stay connected. Major businesses, including Kraft Foods, AMPI and 3M Company, are located in New Ulm. Our hotel's just a short drive from the popular August Schell Brewery and Morgan Creek Winery, the only underground winery in Minnesota. Don't miss seeing the iconic Glockenspiel Clock or exploring Flandrau State Park. Jackpot Junction Casino is a favorite stop among adults, while the entire family can enjoy mini golf, biking trails and Herman Monument in New Ulm, Minnesota. Our hotel's fitness center encourages you to keep up your workout routine, and you can relax in the indoor, heated pool and whirlpool. Enjoy an afternoon of fun in the game room before dining at the Green Mill. We're sure you'll enjoy our New Ulm hotel's unique and beautiful architecture, too! Enjoy your stay.

Best Western Plus

Hotel New Ulm

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 195 guest reviews
NOTE ISSUED
Excellent
114
Very Good
60
Average
15
Poor
4
Terrible
2
REFER TO NOTICE
Business Business
37
Couples Couples
44
Family Family
66
Friends getaway Friends getaway
32
Solo travel Solo travel
12
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Peaceful stay"

5
06/09/2018

My friend and I spent Sunday and Monday night of Labor Day weekend for a short road trip. Unfortunately we didn't have time to get in the pool because it looked great. Breakfast was the deluxe version of what you'd usually expect with extra touches like whipped cream for the waffles. It was clean and quiet and the attached restaurant was exceptionally good.

"Quaint property with a great pool area"

5
06/09/2018

I stayed 2 nights in one of the first floor pool side rooms over the Labor Day weekend with my boyfriend for a mini vacation. The room was clean, the appliances all worked, the shower was hot and had great water pressure. It appeared that there were concrete ceilings and we didn't hear a single peep from the folks above us. There was sufficient insulation between the pool and our room so we didn't hear kids playing or yelling, either, when we were trying to sleep. The hot tub and pool were well maintained. None of the arcade machines worked, however. They did have free fussball, would was fun to find. A Green Mill restaurant is attached to the property and was adequate when we stopped in to get a drink at the bar. We did not eat there. The hotel's breakfast was quite good and offered enough selection for everyone to find something they enjoyed. I typically stay only at Best Westerns since I'm a long-time employee of a property in the Cities, so I'm well versed in what the brand offers. This property met my expectations in every way except one. There were several wasp nests in the peak above door number 1 (I don't know if there were others on the other entrances as this one was the most convenient for us.) I have to carry two epipens in case of a sting, so it was a little scary with active nests less than 6' above the door. Both my bf and I reported the nests, but I'm fairly sure there was no maintenance staff on duty Saturday or Sunday due to the holiday. One other note, don't forget to lock your security locks and put out your Do Not Disturb sign when in your room. Twice while I was checked in a housekeeper either entered or attempted to enter my room. The first was right after arrival and a lady walked right in without a knock or word, she apologized and stated she didn't know anyone was checked in yet. Then on my departure date, housekeepers knocked at 8:45 to see if we had left yet.

"One night in New Ulm"

4
21/08/2018

This Best Western was a nice hotel with plenty of parking, nice breakfast service of hot and cold items and was resupplied frequently. There could have been more tables for the size of the hotel as some people were eating their breakfast on the sofa and chairs near the registration desk. The ice machines were not very convenient to our room on the 2nd floor (had to go down to pool area to get some) Swimming pool was big and there were numerous video games located near the pool. The room was spacious and very clean and the beds were very comfortable. Would definitely recommend

"1 night overnight for business"

5
17/08/2018

Nice hotel, large, clean grounds outside and in. Large rooms, clean. WiFi worked fine to log into work. Friendly staff at check in. Nice bathroom and shower. Attached restaurant and bar. Huge pool, hot tub area and arcade for family but did not use. No problems here. Quiet area, was able to go for an afternoon run on the roads behind the hotel.

"Awesome Hotel"

5
14/08/2018

You won't be disappointed if you're travelling through New Ulm a BB choose to stay At the Best Western +! Clean rooms, comfortable beds, restaurant/ bar had great food and our waitress was so friendly and helpful!

"Great stay"

5
14/08/2018

This hotel is very clean. The receptionist at the check in area was very efficient & welcoming. Our room was large and had every amenity you would need. The restaurant/bar was excellent. Great food and drinks (2 for 1). Our waitress was extremely friendly.

"Friendly Staff"

4
23/07/2018

This was the old Holiday Inn and is now Best Western. It's popular, even with locals as it has a pool. Many local families come here in the winter, get a room and swim. Pool can be noisy. My room felt a little dark, but was comfortable. Rooms have microwaves and a fridge. There is plenty of free parking. There is a nice free breakfast. Best choice of lodging in New Ulm.

"Unwanted wake up call"

4
17/07/2018

The hotel was clean all in all a great experience accept when at 8:30 in the AM housekeeping was pounding on our room door. Did not understand why because we were leaving that morning. By the time I got to the door they were gone. I did not appreciate the wake up call.

"Amazing stay 07/04/18"

5
05/07/2018

One of the best hotel stays of my life, if not the best. Helpful staff, clean and updated entire hotel. Excellent pool and hot tub. Attached to Green Mill restaurant so ya don't even have to leave the facility for food and drink. Our rooms were clean and comfortable. The breakfast buffet I had the oatmeal with an assortment of nuts, scrambled eggs with cheese and salsa, and sausages. The wife had eggs, biscuits and gravy, and a waffle. It was really good. Can not say enough good things. Nice history filled town to visit.

"Love This Place"

5
05/07/2018

So, i love this hotel the food is great and the rooms are super clean. Every single staff member smiled at me and had a pleasant attitude from the bottom all the way to the top. A huge indoor pool and spa make this a great stay. The bar is awesome and the bar staff is simply fun to be around. Sometimes it just works right?

"Had the king suite earned with reward points!"

5
18/06/2018

Lovely motel with updated decor and a warm atmosphere. The breakfast room was very comfortable and served a variety of quality breakfast items! Our king suite was extra spacious and a highlight was a 5 ft electric glowing fireplace—no heat for us but definite ambiance! The attached Green Mill was great for a nightcap with super bartender!

"Quite room with no strange smells."

4
13/06/2018

Stayed in rm 179 on 6/6/18 for 1 night at a rate of $144 booked online. I suggest maybe calling hotel direct for AAA/ARP discounts. Excellent customer service at check in. The lobby offered lemon water upon arrival. The lobby area was updated & clean. The carpets in the hallway to room & in room show age. However, there were no funky smells in hall. Room 179 was clean, no signs of bugs, no smells, & the beds were comfortable. Once inside room I didn't hear any hallway noise or noise from next room. Large pool & hot tub. However the jets from the hottub were not working this night. Another guest who had been staying there for 2 months said jets worked the night before. Breakfast stops at 9am here which is disappointing. Hotel has restaurant/bar attached. I ate at George's Fine Steaks & Spirts downtown. Excellent food/service. Owner is brilliant. All homemade food. Hotel is very close to Schell Brewery for tours. Hy-Vee & Hy-Vee liquor store across the parking lot from hotel making this hotel a convenient place to stay. The microtel is around $80 & it too 5 rooms to find one that didn't smell.

"Good hotel in New Ulm"

4
01/06/2018

We stayed for one night over Memorial Day. The front desk staff was friendly and accommodating, the hotel was crowded with a baseball tournament in town. This is a good sized hotel with plenty of room for everyone. Our room was in great shape. There was a good morning breakfast too top it all off. Good hotel, would stay again.

"Outstanding Service!"

5
23/05/2018

My family and I had a noise issue with the initial room we were given(Our room was right next to the pool where there was a large group of kids from a sporting tournament and families congregating just outside our door). I went back to the front desk to request a new room if possible and the hotel GM Erin was there. She immediately said it was not a problem and then proceeded to personally escort my son and I to a few different rooms so we could choose the room that would work best for us. Erin also helped carry some of our belongings to the new room. We travel quite frequently and I don't think I have ever encountered a nicer more helpful hotel employee than Erin. I would definitely recommend this hotel based on her service alone. The room and hotel was also very clean and we had no issues during our stay.

"wonderful weekend"

5
15/05/2018

family time at a wedding in New Ulm, and we were treated so special at this hotel! the green mill restaurant was superb and the hotel made our trip great. we enjoyed the pool, saw a wonderful park and the town was fun!

"New Ulm Stay"

1
16/04/2018

Awesome staff, very helpful and friendly. We arrived early and they let us check-in. Asked what else we might need. Room was clean and bed was comfortable Couldn't ask for more and the price was right. Easy to locate and convenient to everything in New Ulm. Would stay again.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thanks so much for staying at our hotel, and we're so glad that our staff were friendly and accommodating to your needs! We appreciate the thorough review, and will definitely pass your compliments on to our team. We hope that we can host you again the next time you're in New Ulm!

"You'll feel at home"

5
09/04/2018

We stayed for several nights at this hotel, thoroughly enjoying our experience. The room was comfortable, clean, and thoughtfully appointed. The hotel staff was wonderful. Very friendly, attentive, and helpful. Breakfast was one of the best assortments we've had on the road. The lobby / dining area was comfy. We'll definitely stay here again.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review, we truly appreciate the feedback. On behalf of the team thank you for choosing the Best Western and we are glad we made could make you feel at home during your stay. We hope to see you again soon!

"New Ulm BWPlus"

5
05/04/2018

This is a very friendly, comfortable, clean hotel. The reception staff is very accommodating. The attached Green Mill restaurant is not only convenient but has great pizzas and other excellent options. The rooms are more than adequate and the beds are very comfortable.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
On behalf of the team, thank you for writing a review and stay at the Best Western Plus. We are glad you enjoyed your stay and found the hotel to be comfortable and clean, staff friendly, and enjoyed the Green Mill. Please come back and stay with us again soon!

"Trip to New Ulm"

4
18/03/2018

Had a very pleasant stay in New Ulm. Hotel has a traditional over motel set up. Maybe an old Holidome. Room was clean and very nice. Strong wifi always a plus. Lots of TV channels for the early to bed types. Bed was comfortable and I like a separate sheet from comforter. Bit of the old hotel smell near the pool late in the day but nothing in room. Really nice bar and restaurant was a plus. Breakfast was everything you would want from a free adder.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for taking the time and writing a review. On behalf of the team, thank you for choosing the Best Western Plus. We are happy to hear you enjoyed your stay, the Green Mill and our complimentary hot breakfast we offer daily. We hope to see you again soon!

"the only place to stay in New Ulm"

5
16/03/2018

Your trip to New Ulm will not be complete unless you stay here. The Green Mill restaurant on site is also a must for food and Happy Hour! The service across all levels during my stay was beyond expectations.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
On behalf of the team thank you for sharing your experience and writing a review. We are happy to hear we exceeded your expectations and you were able to enjoy some of our amenities we offer to our guests. We hope to see you again soon!

"Business Trip in South-Central Minnesota"

5
15/03/2018

Easy to locate; strategic location for business and cultural trips. Good value for price; courteous and personable staff; rooms are clean, well maintained and spacious with quaint decor; ample amenities; wide parking area.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review, we appreciate the feedback. The team thanks you for choosing the Best Western Plus as your choice of lodging during you stay in New Ulm. We are happy to hear me meet and exceed your expectations. Please let us know if we can make your stay more enjoyable and hope to see you again soon.

"Bockfest Celebration"

4
04/03/2018

I have stayed here multiple times, as I did again on this trip. They never cease to make my stay a great one! From check in to check out, they want you to be satisfied with your stay. There was no hassle on check in, they knew I was coming and greted me professionally. Instant check out, leave keys in room, is great as well!

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review, we truly appreciate the feedback. On behlf of the team thank you for choosing the Best Western and we are glad we made your stay a great one. We hope to see you again soon!

"Nice place and convenient"

4
11/02/2018

We stayed at best western plus on a Friday night with our basketball team. We enjoy this tournament because we found this hotel is a fun place for our kids. Our middle schoolers really enjoyed the pool area and the breakfast! There are a few arcade games and a lobby area they could use. It was our second stay and would go again. Very convenient for larger groups, many rooms have doors to the pool area.

"no problems, nice room"

4
04/02/2018

We stayed here on a Saturday night in January. Everything went well. Staff was good and they had an area where we could play games on Sat night. Very nice room and bed. Breakfast on Sunday morning was very good, many choices. Next time we will have to try out the pool. Also close to Schells brewery. Oh, there is a Green Mill restaurant and bar attached.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thanks so much for sharing about your stay! It's great to hear that your experience here was a complete, and comfortable one, and that our facilities and staff did a good job tailoring to your needs. We hope other travelers find your review very helpful, and we hope that you'll think of us again the next time you're in the New Ulm area!

"Conference/Convention"

5
10/01/2018

The staff went out of their way to help us out with any of our needs including last minute changes. We were very happy with how everything was handled and our next conference/convention will be held here along with training and board meetings.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thank you so much for letting us be your hosts, and we're glad to hear that it was a great experience! We look forward to the next time we can have you!

"Great stay, wonderful staff"

5
09/01/2018

We traveled to New Ulm for a hockey tournament. The hotel had several hockey teams staying the weekend. They were VERY accommodating and even gave the "rowdy hockey boys" several areas to hang out and play floor hockey. Rooms were clean, breakfast was good. The pool area was very nice. Merrick, the asst. manager was very nice and went out of his way. Our group joked that he must live at the hotel because he was there past midnight and we'd see him at breakfast at 6:30am the next morning.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thank you so much for letting us host you during a busy tournament weekend! We know there's a lot of travelling from weekend to weekend, and we appreciate you making us one of your stops. It's great to hear that our staff, both up front, and behind the scenes, did their part in making it an enjoyable experience. We hope to see you again in the future!

"Hockey, Anyone?"

4
07/01/2018

Interesting motel with an unusual layout. Large meeting rooms and open areas where the visiting hockey players liked to gather. The rooms are small and fairly packed with furniture but the beds are wonderful and the 'fridge and microwave are a definite plus when traveling with family. The poolside rooms open out to the indoor pool area (big!) with lots of tables, chairs, a large hot tub, swimming pool, and areas where a crockpot or snack table can be set up right outside the room. This is a great place for housing the teams. I was in a handicap room which was fine except the shower would only point to the wall. It didn't matter how many times it was adjusted, it went to the wall. Luckily, I was NOT in a wheelchair!

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thank you for choosing our hotel, and leaving such a complete review! We hope other travelers will see it, and get some good ideas for their stay! We are very grateful to host you and your team, and we hope that we can do so again for another New Ulm tourament! Thanks again!

"The best accommodations in New Ulm, MN"

4
04/01/2018

Staff at the Best Western Plus New Ulm do a great job of trying their best to make your stay in New Ulm a comfortable and restful experience. If you request a quiet room, away from the pool, you will get just what you need.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thank you so much for the review, and for the high praise of our team! We hope other travelers will find your review helpful as well! We hope to see you again the next time you're in New Ulm!

"Great experience - home away from home"

5
01/01/2018

The Best Western in New Ulm, Minnesota has an awesome team, great hotel, comfortable accommodations! I stay there on a regular basis and am welcomed every time by the same smiling faces who take care of me as if I were walking into their home. Great place!

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thank you so much for the glowing review, and we appreciate you sharing the great experience! We hope that we can continue to be your home-away-from-home as you travel around Southwest Minnesota, and we look forward to hosting you again soon!

"Great Place to Stay"

5
31/12/2017

This is a very modern well kept property. Merrick and all his staff are just wonderful and willing to do the extra things to make this your home away from home. I would recommend this hotel to everyone and I will be back again.

"Great hotel option inNew Ulm"

4
24/12/2017

Reasonable price, comfortable clean rooms. Quiet. The desk team was very helpful and accommodating. Location was excellent, convenient to restaurants,main road and grocery store. Recommend this hotel over others nearby for any traveller.

"Nice place "

5
23/12/2017

We stayed at this hotel for a family gathering for Christmas, and I was very happy with it. Nice rooms, and good breakfast options. We stayed here for only one night, so we didn't get to swim in the pool, but I recommend this hotel.

"Great hotel!"

5
15/12/2017

We had a great time at this hotel. I would highly recommend this hotel to anyone. The staff was very friendly and accommodating. The hotel is clean and nicely decorated. The kids loved the poolside rooms. So fun!

"Small Town Friendly"

5
15/12/2017

An enjoyable overnight trip for four "old" girlfriends...convenient to have restaurant attached so walkable without going out in the cold...not very busy mid-week so very pleasant quiet stay...staff very helpful and friendly...all amenities...super pool and game room space...Try it, you'll like iit!

"Consistant!"

5
15/12/2017

Best Western, New Ulm, took us in last year when another local hotel's room was very, very unacceptable. The reservation at this other hotel was wrong...we got a smoking room. BW found a small, but perfectly acceptable room for us on short notice. The next night we were upgraded to a larger room. Since then, we will only stay at BW. Super helpful each and every time.

"Plus"

5
07/12/2017

We had a wonderful stay at this BW Plus Hotel. The restaurant serves a great brunch as well. It was a very convenient location to get to and from our activities during our stay in New Ulm. Very pleased.

"Great stay but......"

3
27/11/2017

The hotel staff were very friendly and helpful. The rooms were clean and breakfast selection was good. We would have rated the overall experience excellent but we requested a pool view room expecting the pool area would be closed at 11 pm. Much our dismay on Sunday morning there were still noise until after 2am. We recommend requesting a room not close to the pool area as this is a great hotel with very friendly staff.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thank you so much for sharing your experience! While I'm glad to see the hotel was mostly good, I am very sorry about the noise issues you experienced. Your comments and feedback are instrumental to us in improving how we handle our quiet hours, and any noise issues that come up, and as a result, we have some new procedures in place to be much more proactive. We hope that you'll choose our hotel again, so that we can make it a PERFECT stay! In the meantime, if there is any other feedback you'd like to offer, or any questions or concerns you have, please reach out to me at [email protected]

"Just a day trip to get out of the house "

5
26/11/2017

A night in a different town, checking out small town bars and back to the hotel! The Best Western in New Ulm, MN has been our best stay ever! Room was perfect, clean, comfortable! Bathroom was the cleanest ever, no soap scum and slippery tub as we experienced in the Country Inn and Suites in Oakdale. We would definately come back for a night out in the town yo New Ulm, MN. Friendly town people too!

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Wow! I'm thrilled to hear that you had such a great experience at our hotel! Our little town has always been a nice destination for a quick getaway, and I'm very glad that we were a part of that. We hope that you'll do another day-trip to our area, so that we can host you again! Thank you so much!

"Happy Stay"

4
25/11/2017

The New Ulm BW is our favorite place to stay while visiting relatives. Comfortable bed, quiet room, indoor pool and hot soaker, very good breakfast spread, friendly staff, excellent location, fair price.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thank you so much for letting us be your host while in town with the family! I'm very glad to hear that it was a good experience, and we hope that we can continue to be your home-away-from-home on your next visit to New Ulm! Thanks Again,

"Stay at the Best Western in New Ulm, MN"

4
16/11/2017

The hotel offers a friendly and professional staff and the property is well maintained. Includes a complimentary breakfast which is always good. A connected restaurant is convenient and very good. I've stayed at this property a number of times and never had a bad experience.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thank you so much for leaving such a great and detailed review on our hotel! I'm sure other travelers will find it helpful, and it's great to hear that both our product, and our service, is up to the task. We appreciate your loyalty, and we hope to continue to be your pit-stop while in New Ulm!

"Excellent"

5
13/11/2017

Staff was quick and seemed to enjoy making our stay easy and comfortable! I enjoyed all of the amenities and never felt I was putting anybody out by asking for help. Our conference/meeting went smooth and the space we had was suitable for our needs. Great job staff!

"Nice place to stay in New Ulm!"

4
29/10/2017

We stayed here for a night as we were passing through town. The hotel was nice, the breakfast area, bar area, workout area and wifi all worked great. Plus we happened to be here on the night they had a live band down in the restaurant, nice bonuse. Really happy with our choice to stay here!

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thanks so much for letting us be your pit-stop when travelling through! I'm glad to hear that all of our hotel amenities did the trick, and I hope other travelers will find your review helpful and informative! We hope that you'll choose us again if you're ever passing through the New Ulm area!

"Hospitality? Not here!!"

1
26/10/2017

THE STAFF!!!! We have traveled across the state several times this year and previous years, staying in 6-10 hotels each year, and never have we received such disregard for guest satisfaction. We stayed at the Best Western in New Ulm over MEA break, along with several other families who had children with them. Upon check-in on Thursday evening, we were NOT informed that breakfast would be closed at 9am. At least four other families who were at breakfast also said that they were NOT told that breakfast would be ending earlier on Friday than on the weekend. Thankfully, we were down for breakfast by 8:30am Friday morning. However, we waited and waited and waited for the hot breakfast items to be refilled, only for that to never happen. Our children were only able to get waffles, without all of the toppings because they too hadn't been refilled, and yogurt. Besides this, the lady who was working breakfast (Pam or Cam was her name, short brown hair, thin, late 40's-50's possibly in age) was incredibly rude!!!! The way she talked to, GLARED at and treated the guests what completely rigid and cold. While guests had just come down for breakfast at 9 am (because they too were not informed of the early closing) the doors were actually shut on them while they were in the breakfast area. When they asked the aforementioned employee about breakfast, her response was snarly. The guests became offended and the entire dining area began talking about the employee. While my 4-YEAR-OLD SON was picking up his trash and bringing them in to throw them away, she actually LOCKED the door on him so he could not go back in to the TRASH CAN. A small child who was just trying to pick up his mess like we have taught him to do. Several tables just left their messes to be cleaned up because they could not get in to throw them away in the trash, either, after being locked out and treated so poorly. All the while, the lady who was working the front desk made her way back into the breakfast room to serve herself up some pastries. While guests were waiting at the front desk and while other guests were being completely denied their breakfast. This is ABSURD!!!! The only, ONLY, positive experience we received at this stay was from a lady named Candy. She brought us extra shampoo, conditioner and towels and was incredibly sweet, kind-hearted, and made our horrible morning turn into a wonderful day. Without even being asked, she took it upon herself to bring us extra pool towels and also left us such a nice note under our door for when we returned. This is how every experience should be!!! Thank you so much to Candy for making us feel welcomed at this establishment and for treating us with respect, rather than an inconvenience!!! We greatly appreciate Candy and would love for her to be recognized for her character! We will not be visiting this establishment again. We are a hockey family and stay over night in the area frequently. Rather, we will be making the drive to Mankato for our lodging. Which, is really unfortunate because the hotel was aesthetically pleasing, the rooms were sufficient and the pool area was great for our family's needs. I am not only shocked by our experience, but incredibly disappointed and will be quite vocal about how we, and all of the other guests staying over MEA break, were treated.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. If I can be assistance, please contact at 507-359-2941 or [email protected]

"A Decent Place to Stay"

4
24/10/2017

There are very few choices if you're staying in New Ulm, but this place was fine. The room was clean fairly well-appointed. The bed was way too soft for my comfort -- I couldn't decide if it was meant to be mushy or was just worn, but it wasn't my cup of tea. The room was kind of dark -- no natural light since the "window" was actually a sliding glass door leading to the indoor pool. Breakfast was pretty typical, right down to the malted waffles. If I were in the area again, I'd probably stay here, but this hotel wouldn't draw me back to the area.

Merrick-AGM, Front Office Manager at Best Western Plus New Ulm, responded to this review
Thanks so much for giving feedback on your recent stay with us! I'm glad to hear that your experience was for the most part, but your suggestions like brighter-lit rooms, and comments about the bed comfort are instrumental in helping us continually improve our product. I'm sorry to hear we didn't do much to WOW you, but we look forward to hosting you the next time you're in the area, that we might make it the BEST hotel stay you've ever had! Thanks again, Merrick Johnson Assistant General Manager [email protected]

"Close to everything"

4
21/10/2017

Nice hotel, off the beaten path so it is quiet, but good access to town and all the sights. We went to New Ulm for the Octoberfest activities and this hotel fit right in. Nice pool and Hot Tub. Did not eat he breakfast but used the eating area. It was very nice.

"Great place to stay"

5
20/10/2017

We had a very nice room next to the pool area. It was quiet. Wonderful breakfast with a good variety of choices. Great entertainment which was included in the cost of the room. We have booked a room for next year for Octoberfest

"Nice hotel"

5
19/10/2017

I enjoy staying at Best Western in New Ulm MInnesota when I am in town there. The staff people are always friendly, and professional, and helpful, and efficient. The recently updated decor is pleasant.

"Not happy with being overcharged!"

4
17/10/2017

Hotel was very nice, staff for the most part great. But was overcharged for the room. Had a gift card, instead of giving credit was charged for the gift card amount, almost doubling what I was supposed to pay. Train your front line staff.

"Ocktoberfest"

5
17/10/2017

I have stayed at this Best Western before and it has always been a good experience. The remodel they have done has made it an even nicer place to stay. The staff is always nice and helpful. The attached Green Mill is always busy and serves great food.

"Schell's Oktoberfest"

5
17/10/2017

An amazing weekend with friends celebrating Oktoberfest. At this Best Western, we could have stayed the whole time and never left this hotel. This was my 3rd stay at the New Ulm Best Western, and looking forward to returning next year in October.

"Friendly Staff and Great Accomidations"

5
16/10/2017

I recently stayed at Best Western New Ulm, MN for a business trip and enjoyed my stay! From check-in to check out, the staff was friendly, smiling and very helpful. The room was clean, freshly appointed and very comfortable. I highly recommend Best Western New Ulm for an outstanding lodging experience.

"Newly remodeled"

5
10/10/2017

For many years we went to their Octoberfest celebration. But the last two years we went to a different town and hotel. The New Ulm one was just getting boring. Nothing new was ever added or changed. They used to have acts driectly from Germany but that ended years ago. So we tried another venue at Ruttgers in Deerwood, Mn.. It was much more expensive but we enjoyed it alot. We heard that New Ulm upgraded their Octoberfest so we decided to try coming back to New Ulm. We are very glad we did. It was great. The Hotel is so very much better. They have a very large pool and large hot tub All the staff were very pleasant and nice and really wanted us to enjoy our stay. And we did. Everything was upgraded with lots of new furniture. The included breakfast was very good--lots of choices One thing was that they could have used more than one waffle maker and pancake maker--we had to stand in slow lines. Really clean--new paint. And a great new restaurant and bar. The program for the Fest was perfect. We loved it. And we will be back again next year.

"Comfortable"

4
09/10/2017

I was pleased that the staff was ready for us at check in. It was the quickest check in at a hotel I can remember. Our room was nice and the bed was comfortable. The breakfast was outstanding. Lots of items to choose from. Décor is nice and hotel is clean.

"Really great choice of lodging"

5
06/10/2017

Great accommodations, amenities, and staff. Has a terrific restaurant attached. The breakfast included with the stay is first class. My room was huge and had a table and chairs, desk, couch and large bed and there was still space left!

"Wedding Event"

4
02/10/2017

Excellent staff that went out of their way to help us, and fantastic pool and whirlpool. Good location and highly recommend the brewery tour at Shell's Brewery. Downtown has excellent restaurants that specialize in German cuisine, all within a short distance from this hotel.

"Decor updated and hotel very clean."

5
27/09/2017

It was a Thursday night that we stayed at the hotel and we were offered a special price on our room with two double beds. Front desk person was very helpful and professional on checkin. Beads were comfortable and we had a quiet night. Breakfast was very good. I had the eggs in the form of an omelette and it was quite good. There was a nice variety to choose from.

"great hotel"

5
26/09/2017

We were on a special diet and never expected that we would be supplied a salt and pepper shaker 0R a can opener, but we asked and they produced them in short order. I went to the front desk when an ice machine did not work and the man said to go to my room and he would personally bring me some. What an enjoyable experience. Thanks to all who made it so!

"BW New Ulm MN"

5
24/09/2017

Very clean, staff was extremely helpful...over and above. We would recommend this hotel to those expecting quality accommodations. Staff went out of their way to make our stay pleasant and memorable. Easy access to parking and ample signage telling us where certain areas were no matter where we were at.

"Great Stay"

5
24/09/2017

We had stayed at this hotel in the past and were pleasantly surprised to find that it was no longer the dark, dreary place we remembered. Everything from rooms, lobby, restaurant and bar were bright and welcoming. The staff was very nice and we enjoyed the stay. Will definitely will stay here the next time we are in the New Ulm area.

"Great place to stay"

5
13/09/2017

My extended family all stayed here for my dad's funeral and the facilities were perfect for our large group. Many common areas as well as poolside where we could gather. The breakfast and dining area are worth mentioning as it had the best variety and large layout which is very comfortable. The food was excellent. The rooms are large and clean. The pool and whirlpool are well maintained. The rates are very reasonable considering all the amenities.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review and sharing your experience. On behalf of the staff we are happy our hospitality could make a difficult time less stressful for your family. W are happy to hear you enjoyed our many amenities including the pool area and our hot breakfast. We hope you stay with us again soon.

"Midstates Jeepster Assoc."

5
11/09/2017

We enjoyed our stay at the New Ulm, Mn. Everyone was very kind and helpful and our service was excellent. We will consider being there again as it was outstanding in every way. We used the facilities at the Green Mill restaurant, sleeping room, hospitality area and banquet area. It was very clean and comfortable.

"Call hotel direct before making a reservation online!!"

3
10/09/2017

Ask hotel if they are hosting a wedding reception with music the night of your stay!!!! Music blared until midnight. Thru two sets of doors!! When asked how our stay was at check out, I explained that we had used A LOT of points to stay there. Would have stayed elsewhere had we known about the wedding reception music! Gal looked at me and said I was all set. No points given back!! Rooms were clean and beds comfy. Beware of slippery tub once soaped up!

"Nice swimming area"

5
07/09/2017

The room was clean and we had a view on the swimming pool from inside our room. This is very convenient if the children want to swim and you just want to watch them. The children loved the swimming pool. The breakfast was good. You get value for your money.

"A Great Place To Stay For Any Reason!"

5
06/09/2017

We had never been to New Ulm before and I wanted to take my wife some place new for her birthday. I decided on New Ulm for all it's historic value and little did I know that we would find such a great place to stay while we were in town! Everything was perfect during our visit; from a great full menu complimentary breakfast in a comfortable dining area with TV's and a fireplace, to a very large pool and hot tub space to unwind at the end of exploring the area every day. I would go back to New Ulm just to stay at this hotel!

"BW"

5
01/09/2017

Excellent quality, friendly staff, comfortable beds, great breakfast, fancy pool area. The best hotel chain my company stays at, looking forward to staying here the rest of this summer and hopefully next year as well!

"New Ulm Best Western"

5
31/08/2017

The exterior was very welcoming and easily accessible. Our room was a king bed suite and I must say that the bathroom was a great surprise because of the size of it - wow - talk about roomy. Took time to use the hot tub and pool area which were nice and located in the center of the building. Overall a very nice place to stay and the staff make it better.

"Excelent Hotel!!!"

5
28/08/2017

I recommend staying here!! The rooms are excellent and the staff is even better!! They are very accommodating and go the extra mile to make sure your stay is the best it possibly can be!! The Green Mill restaurant is exception food and service!! Highly recommend both if you are in the area. When I'm doing business in Mankato, I still stay in the Best Western in New Ulm!!!

"Very nice stay! Awesome! Awesome!"

5
23/08/2017

Clean, comfortable room, excellent restaurant. We didn't bring our suits but pool area looked great too!Great stay! We will make sure to stay when we visit our daughter in New Ulm again! Stay was wonderful!

"Great hotel"

5
14/08/2017

Everything here is very neat, clean and comfortable. The breakfast area was crowded during our stay, however the food selection was great, real ham slices to accompany the fluffy scrambled eggs. All of the staff were very friendly and helpful. I would recommend staying here.

"Gréât place!"

5
06/08/2017

Gréât place! Gréât location, excellent staff! Thé Best New Ulm has to offer! Stayed at other hôtels but always Côme Back to this best western in New Ulm! Would recommend to anyone! Again gréât place! Pool side is thé best!

"Clean but noisy at night"

4
01/08/2017

I look for 2 things when staying at a hotel. They are cleanliness and quietness for sleeping. Our room was very clean, and the breakfast was excellent. We had trouble sleeping since there was a baseball team hanging out at three tables near our room. It was fine earlier when they were playing games and running around but some adults were still there quite late so we did not get a good night sleep. I don't know why they didn't hang out by the lobby or their rooms. Please encourage teams to be respectful of all in the hotel.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. On behalf of the staff we thank you for choosing the Best Western Plus, New Ulm. We are happy to hear you foudn the room to be clean and the breakfast was excellent. We hope you consider staying with us again soon.

"Wonderful place to stay for a baseball tournament in New Ulm"

5
31/07/2017

We had an exceptionally good experience with this hotel during a weekend baseball tournament. The hotel facilities are wonderful: large indoor pool area, large lobby with lots of different seating for hanging out in the evening, a good breakfast and comfortable rooms with a refrigerator and microwave, and laundry facilities They even provide free 8 pound bags of ice at the desk to fill up your coolers! The only thing that could be better is if the double beds were queen size instead of full for people staying with their family in one room. The Green Mill Restaurant is attached to hotel which is also great. Overall a terrific experience and highly recommended.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for taking the time and writing a review. On behalf of the staff we are happy to hear you enjoyed your stay during the baseball tournament. It great to hear you enjoyed breakfast, foudn the rooms to be comfortable, and the pool area to be spacious. We hope you consider staying with us again soon when you are in town for a baseball tournament.

"The BEST of Best Western."

5
27/07/2017

Every staff member is great. Every part of it is great. Even the restaurant and bar. Honestly better than the Hilton garden inn, in Mankato. I really believe there is not another hotel within 50 miles that comes close to how well this best western plus is ran. There are not a lot of choices in New Ulm, but it doesn't stop them from going above and beyond of what you would expect. I don't know how exactly the star rating works for hotels, but this hotel should have at least 4 if not 5. Not sure why it's only ranked with 3 stars on this site. Maybe because it isn't in New York, with gold staircases and snobby people etc.. Didn't get to the pool and hot tub, but looks awesome. Even a game area. Breakfast is finominal! Coffee isn't bad. Not much more to say, other than thank you, to all at this BWP, and special thanks to Amber. I really enjoyed my stay.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
The staff thank you for staying at the Best Western Plus, New Ulm. We truly appreciate you writing a review and the kind words. We are happy to hear you enjoyed your stay and the many amenities the hotel has to offer. We hope to see you again soon!

"Nice hotel Nice peiple"

4
24/07/2017

I really enjoyed this area for visiting. I however was sick the whole time we were there with stomach issues. The bathroom and room seemed extremely clean. I however felt like for how empty the hotel was - why do they put all the people together in the same area of the hotel. I woke up to a dog barking and frankly did not appreciate it. I rarely get to sleep in so when I do I would appreciate the chance to. Thanks for the kind hospitality!

"Nice hotel - great staff and breakfast"

4
24/07/2017

Visiting friends and there really is no other hotel in town. Closest hotels are in Mankato. The staff at this hotel were so nice, friendly and hard working. Merrick at the front desk was incredibly nice and helpful. We stayed on July 21-July 23, 2017 and the weekend facilties/maintenance staff member (not sure of his name) was very nice and working constantly. There was no one lazy at this property. Breakfast was very good. Hot oatmeal, waffle and pancake maker, eggs, meat and all the typical items. One note would be for the kitchen staff or someone to clean off tables during breakfast. Crumbs are one thing but syrup, miik, etc are another. The hotel has had recent renovations and is well kept and you can tell the staff take pride in this hotel. Huge hot tub and great area around the pool for families to gather. Great attached restaurant - The Green Mill.

"Best place to stay in New Ulm. "

5
24/07/2017

The staff works hard to provide a comfortable home away from home stay. You can ask for a poolside room to enjoy easy access to the large pool and hot tub. A small game room is also in the pool atrium. Combine clean, comfy rooms with fun amenities, fresh iced lemon water in the lobby, delicious, full, free breakfast, lovely banquet facilities and an attached full service Green Mill restaurant and bar for a fabulous get away whether one night or a week. Lots to do nearby in town too!

"Good Place to Stay"

5
23/07/2017

The hotel is very easy to find and is in a good location. There is a restaurant attached to the hotel and a couple of fast food places close by. Upon arrival, we were greeted by a very friendly and cheerful desk clerk who had us checked in very quickly, which was a great way to start our stay. Our room was very clean and spacious. Bed was comfortable and pillows were great. Breakfast buffet had lots to choose from. We would definitely stay here again.

"Family Stay"

5
09/07/2017

Everything was great at the hotel. It was very clean and the staff were very friendly and professional. We ate ate the restaurant as well food and service was awesome I would highly recommend to anyone looking to stay in the area!

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for the writing a response. The staff want to thank you for staying with us and thrilled to hear your family had a great stay. We welcome you back anytime you are in New Ulm.

"Stay at Best Western in New Ulm, MN"

5
09/07/2017

Stayed at this Best Western in New Ulm, MN for a wedding. The staff was very courteous and helpful. The room was very clean and comfortable. The breakfast was very good. The restaurant was also very good. Would definitely stay here again.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. On behalf of the team we are happy to hear you found the room to be clean and comfortable during you stay and was enjoyed the many amenities we have to offer, the hot complementary breakfast and Green Mill Restaurant. We hope you consider staying with us again when you are in the area.

"Good hotel"

4
30/06/2017

It didn't start out well because our toilet didn't work. After we changed rooms everything went well the room was big and comfortable. The breakfast was great too. The front desk was accomodatiang too

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. On behalf of the team we are happy to hear your stay ended on a good note. Our sincere apology regarding the maintenance issue. It great o to hear your enjoyed our hot complimentary breakfast and found the room to be comfortable. Please, come back and stay with us again soon when your in the area.

"Best hotel I've ever stayed at."

5
28/06/2017

Husband and I stayed here in New Ulm at this hotel for 5 days in June, while visiting our son. Perks include: free drink voucher each day at the Green Mill, free newspaper, free coffee in lobby. Polite and friendly staff, safe, clean and comfortable rooms. Guest laundry on our floor was great. Quiet location even though the hotel was maxed each night. Near New Ulm tourist attractions. I have only praise for this Best Western!

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for taking the time and writing a review. We are thrilled you enjoyed your time at the Best Western and all the amenities the hotel has to offer. We hope to see you again when you are in town visiting your son.

"Comfortable hotel with helpful staff"

4
23/06/2017

This hotel was comfortable and clean. There is a Green Mill restaurant attached to the hotel and a Hy-Vee grocery store next door. Attractions were a short driving distance from our hotel. Because we stayed at this hotel midway during our Minnesota vacation, we were also pleased that the hotel had laundry facilities for guests. While there were gluten-free options at breakfast, including individually-packaged Chex cereal, it would have been a plus to have a gluten-free bread, upon request. Staff was extremely pleasant and helpful during our stay.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. On behalf of the stay we thank you for staying with us and happy to hear we foudn the hotel to be comfortable and clean. We hope you had a great vacation and thrilled we could be a part of your family vacation memories. We hope you stay with us again soon when you are back in New Ulm.

"Weekend Wedding"

5
21/06/2017

Some friends and I stayed here for a wedding. The hotel staff was very friendly, the hotel was very clean and had a great location. It was nice to have the Green Mill restaurant attached. I would stay here again.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. We are happy to hear we were able to have a great time and make wonderful memories at the wedding. We hope to see you again when you are in the area.

"Great place"

5
20/06/2017

Great family atomosphere, helpful and polite staff. Green Mill restaurant attached was a big bonus. Pool, and pool area very spacious. Double beds are a little on the small side, would've preferred two queens. All in all great family hotel.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for taking the time and writing a review. On behalf of the staff we are happy to hear you enjoyed the many amenities the hotel has to offer and the family had a great time. We hope to see you again soon!

"Very Happy"

4
19/06/2017

We had an excellent stay at this facility. They were able to tell us about local offerings and were more than helpful when we wanted to extend our stay an additional night. The motel was close to downtown and conveniently located and easy to find. The only downside was the construction in front of the building.

"Improvement"

4
14/06/2017

This hotel is the nicest and cleanest in New Ulm. The renovations are great. The rooms aren't large or modren, but they serve their purpose. There is a decent indoor pool and large restaurant with bar.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for taking the time and writing a review. We aim to meet and exceed your guests expectations. We are happy to hear you found the hotel to be clean and enjoyed our renovations. Please consider staying with us again when you are in the area.

"Outstanding Customer Service"

5
13/06/2017

Marrick was dynamic at the front desk - he seemed to genuinely care about our stay and what we needed. Service with a smile and all of our meets were exceeded! The outside of this building seems dated, but the inside was fabulous!

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. On behalf of the team we are happy to hear not only meet but exceed your expectations and delivered great guest service. We hope to see you again soon when you are in New Ulm.

"Continental Breakfast Offers Gluten Free"

5
07/06/2017

This is the first hotel I have stayed at that has offered Gluten Free options for the Continental Breakfast and living with Celiacs Disease, I have often struggled to find ANYTHING to safely eat. This hotel had a multitude of options for me! Scrambled eggs, sausage, a yogurt bar, fruit and cereal. It was amazing!

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for taking the time and writing a review. We are thrilled to hear you enjoyed your stay and that our breakfast offered many options to accommodate your food allergy. We hope you consider staying with us again when you are back in New Ulm.

"Not your ordinary breakfast"

5
05/06/2017

When we arrived late on Tuesday evening we were greeted with a smile, which was much appreciated after being on the road for over 10 hours. When we arrived in our room, it was the first time I did not have to turn down the temp as it was actually comfortable, On Wednesday we went down for breakfast and there was Keilabassa, which we have not seen at a hotel prior to this one. The staff was very friendly, answered all of our questions.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review, we truly appreciate the feedback. On behalf of the team we are pleased to hear your enjoyed your stay, foudn the room to be comfortable and was pleased by our complementary hot breakfast. We hope you consider staying with us again when you are back in the area.

"Upgrade"

5
03/06/2017

We were really pleased with our experience here this past weekend. We booked a room with a double bed and were upgraded to a king room for free when we checked in. I know this doesn't happen often, but it's always a nice surprise! The hotel and rooms are all updated and clean, and the attached Green Mill restaurant is a good option for food and drinks. We will definitely stay here again.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. On behalf of the team we are happy to hear you enjoyed your stay with us. We are glad to hear you enjoyed the upgrade, foudn the hotel to be be clean and you were able to enjoy the Green Mill restaurant attached. We hope you considering staying with again soon.

"Nice stay"

5
15/05/2017

Overall good experience. They worked well to accommodate multiple room reservations and clear up some misunderstandings on them. Breakfast was good but the bakery was a disappointment. Freezer flavor, I'm pretty fussy about my doughnuts.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. We are happy you enjoyed your stay and we were able to accommodate the multiple room reservation. I appreciate your feedback on the breakfast pastries, we are always looking for ways to make the experience even better for guests. He hope you consider staying with us again in the future.

"All the plusses with Best Western Plus"

5
11/05/2017

Super pleased with all aspects of this property -- easy to get to; friendly and professional staff; best complimentary breakfast I've ever experienced; comfortable bed; fast internet (free); quiet room; full-service restaurant on site, open late. Was working long days on a photo shoot while there -- the Best Western Plus was a pleasure to come back to each day. Highly recommend.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for sharing your great experience with us. On behalf of the team I'm thrilled to hear we were able to meet all your needs while staying with us. I'm glad you found the beds to be comfortable, the internet to be fast, a great hot breakfast and took advantage of the great food Green Mill has to offer. He hope to see you again soon!

"Relaxing Stay"

5
10/05/2017

We have stayed at this hotel many times. Best Western has put a lot of money into renovating. The lobby is beautiful. There is a large selection of food for breakfast with plenty of seating. The pool area is large, clean and in good condition. The rooms are updated and lovely. Our favorite feature of this hotel is the mattresses - they are so comfortable! We usually don't sleep well in hotels but at the BWP in New Ulm we have a hard time waking up!

"Very good option!"

5
02/05/2017

A really good option! Is even better than any other big hotel chain. You can go with no fear, the quality of the room is extraordinary, and the service provided is top. No complains at all regarding this hotel chain - I stayed several times in the Best Western hotels.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing the review. We are pleased to hear you enjoyed your stay and the team was able to meet and exceed your expectations. I hope your consider staying with us again soon when you are in the area.

"Revisited a favorite."

5
01/05/2017

I stayed at the BW for a night with my daughter and two of her friends and we had a delightful time. We were warmly greeted, our room was lovely, the beds were VERY comfortable, and the pool area is the best around. We also enjoyed a delicious meal at the Green Mill next door, the only issue we had there was a long wait for silverware, but to be fair, the place was exceptionally busy and it was 10:30pm. One server mentioned that it was unusual to have it be that busy so late at night. It all worked out just fine. The breakfast in the morning was a pleasure and we will definitely be back if we find ourselves staying over in New Ulm again!

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing a review. We are happy to hear you enjoyed your stay and found the rooms to be very comfortable. Our apologies for the wait in the Green Mill and appreciate your understanding for the wait. We hope you stay with us again soon when you are in the area.

"Nicely renovated"

5
30/04/2017

This was a sharp looking property. The rooms were clean and comfortable. The staff was very friendly. Breakfast was you typical breakfast for a chain. The pool was very nice. There was no chlorine smell in the air and it was a comfortable temperature. My only complaint about the entire stay was that the hot tub jets were loud. When that is the worst part about your stay, I would say you have found yourself a great hotel. I will be staying here again. There is a Green Mill pizza place and bar connected to the hotel. The deep dish pizza is excellent. It is also right next door to a Hyvee grocery store to pick up some food for your stay. I would say this is the best hotel to stay at when visiting New Ulm.

HiNewUlm, General Manager at Best Western Plus New Ulm, responded to this review
Thank you for writing the wonderful review. We are happy to hear you had a wonderful stay and enjoyed the many amenities the hotel has to offer. We hope you stay with us again soon when you are in the area.

"Hotel New Ulm"

3
26/04/2017

The rooms could be updated. The staff was nice. Strong cleaner smell in my room, nice beds.breakfast was good. Great to have the Green Mill next door. I have stayed there and the staff is great. I will use this spot again. Best in town.

"Very Nice"

5
26/04/2017

We stayed 4/22/17. Just one night. The place was busy with prom and wedding reception. But the staff was prompt and very accommodating to our last minute needs. Our room was quiet even though the hotel was full. The beds were nice/comfortable, the room was clean and lots of pillows ! It was a nice stay and I would stay there again.

"Best Western New Ulm, MN"

4
03/04/2017

The newly remodeled Best Western in New Ulm, MN is a great option for a smaller town stay. Connected to the Green Mill restaurant give you a great option for dinner/breakfast. The rooms are very clean and the location is right off the main road in town. I would highly recommend for individuals or families.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time and write a review. We are happy to hear you enjoyed our renovation and improvements. I glad you enjoyed the Green Mill that is connected and foudn the rooms to be clean. We hope to see you again soon when you are in New Ulm.

"40th Anniversary Party"

5
27/03/2017

We had a wonderful stay at this hotel for my parents 40th wedding anniversary. We reserved the Shell Room to have the party. Taylor in Sales & Catering was so nice and wonderful to work with. Actually, each staff member we encountered was very friendly and helpful. We had poolside rooms which was nice as the kids used the pool a lot. The continental breakfast was good. We enjoyed our stay.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for writing a review. On behalf of the staff we are happy to hear you enjoyed your stay with us and we could make your parents' 40th Wedding Anniversary memorable. We are glad you enjoyed the hotel and the banquet area. We hope you stay with us again soon!

"Very Nice Stay"

4
20/03/2017

I was able to use some BW bonus points for this hotel. Usually the cost for the hotel is a bit more than I would normally pay, so the points allowed me to get a very nice room. The hotel is a somewhat traditional BW design with the rooms looped around the swimming pool and recreation area. The room was very comfortable and relatively quiet.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for writing a review. On behalf of the staff we are happy to hear you enjoyed your stay and found the room very conformable. We hope you stay with us again soon!

"Amazing stay!"

5
15/03/2017

The staff was wonderful, as was the room. I was extremely impressed with all of the choices for breakfast as well, including almond milk being available. My husband and I would definitely stay here again in the future!

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for writing a review. On behalf of the staff we are happy to hear you had a wonderful stay and the staff meet your expectations. We are glad you enjoyed breakfast, we are continually improving breakfast and making it the best for all guest. We hope to see you again soon!

"Something changed "

5
26/02/2017

I don't know where to start... reading many of the other reviews on this site, it's great to see how many 5 star ratings were given to this establishment. It's well deserved. We've been coming to this particular hotel for 6 years for basketball tournaments in the area. It's a busy place to be. This year is BY FAR the BEST year we've ever had. Every staff member is happy to assist with any request we threw at them and with a smile on their face. We didn't feel like an inconvenience. We dealt with Merrick many times this year and I hope this man is compensated appropriately for his excellent customer service. He definitely found his calling. Our group was looking for a place to set up supper so everyone could eat together and every available location in the hotel was being used. We inquired on another location within the hotel, and they stepped up to the plate. An open area was found and the staff brought in tables and chairs. After eating they took care of cleaning up the area, even during the prime busy time of the night. The breakfast is hot and staff was constantly replenishing items, making sure there was plenty to eat. The rooms are clean and towels, along with hot water, were never lacking. The pool area is clean and cool. Our poolside room, it was quiet and dark, considering it was a poolside room. The decor is updated and pleasant. Highly recommend this Best Western!

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time and writing a review. We are working very hard at improving our guest service and making our guest stay enjoyable. We are happy to hear you noticed the change. We are also pleased to hear you had an enjoyable stay and the best stay in 6 years. We look forward to seeing you and the team next February.

"GREAT HOTEL!!!!"

5
25/11/2016

The renovations at this hotel are amazing. Merrick at the front desk took GREAT care of our group, especially helping my mom who can be really difficult, but all the staff were really patient and kind. We're definitely coming back!

"Work conference brought me here"

5
07/11/2016

A work conference brought me here and it was a great stay. We were here in the middle of the week from a Wednesday to a Friday. Having the conference here for three days and staying the night for 2. The conference space was spacious and very nice. And the rooms were also very nice. It was a great stay for what we needed it for. The staff I would say were the best of the whole stay. They were very nice friendly and very respectable. We have a louder bunch of people for our conference and they went with the flow, put up with us, and even gave us some cheery responses back. I will for sure be recommended this hotel to anyone who comes to this area for work or pleasure. Very impressed with our stay.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your review! We are so happy to hear you had a great stay! It's great to hear you found the room to be very nice, meeting rooms spacious and the staff to be very friendly. We look forward to seeing you again when you are in the area.

"Our 'Go To' Place in New Ulm"

4
22/10/2016

This is a very nice Best Western hotel. Rooms are clean and nicely appointed, beds always comfortable, breakfast is good. The restaurant/bar housed in the hotel is great. Bar staff is very friendly and accommodating; food is good, nice variety. Staff is always friendly and helpful

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your kind review. We are happy to hear you found the hotel to be clean, beds comfortable, and enjoyed the great breakfast. We are glad you enjoyed the Green Mill and found the staff and be friendly. We hope to see you again soon when you are in the area.

"Great hotel"

5
18/10/2016

Nice hotel. Updated since it was the Holiday Inn. Breakfast is lame and overcrowded. Big corner room which is quite comfortable. We really enjoyed our stay over Oktoberfest! Will be back next year. Thanks!

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for the great review! We are happy to hear you enjoyed yourself during Oktoberfest. We are always trying to improve the guests experience, I would like to hear how we could improve breakfast. We look forward to seeing again next year form Oktoberfest.

"Octoberfest"

3
17/10/2016

There was not very much FEST in the Octoberfest weekend with half of the music venue of previous years, if you did not care for one band you could go to the other. The tent was new but the music loud and for the younger crowd.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time to respond. I'm sorry to hear you did not find the new Oktoberfest event to be as festive as in the past. We have made some changes with Oktoberfest and open to feedback. We value all guests feedback, please reach out to me with any feedback you may have to make the event even better next year. I can be reached by email [email protected] or hotel phone 507-359-2941.

"Nice Stay"

5
14/10/2016

My wife and I spent a night here on our way back to the Twin Cities. Everything was in great condition and the staff was friendly and helpful. We decided to eat our supper at the Green Mill that was located inside the building. The food was good. They also offered a free breakfast that was one of the best we have had so far. This hotel wasn't the cheapest in town, but at a moderate price it was well worth it.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for the response. The staff is happy to hear you enjoyed your stay while in New Ulm and found the staff to be friendly and helpful. Its great to hear you enjoyed supper at the Green Mill and breakfast in the morning. We look forward to seeing you again soon when you are in the area.

"New Ulm"

5
14/10/2016

Nice clean friendly hotel. The attached restaurant had good food and service. Used to be Holiday Inn, but has now changed to BW. The AAA book said BW, our un-updated GPS said Holiday Inn for directions to a hotel.

"blondie"

5
01/10/2016

This is a very good hotel that is a bit more expensive. It is a case of "you get what you pay for" and the beds are more comfortable and the breakfast is always great. Just be aware of this when stopping here. It has accommodations for large meetings and large groups and therefore more expensive.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time to write a review. We are happy to hear you found the beds comfortable and enjoy our great breakfast. We hope you say with us again soon when you are in the area. On behalf of the staff, we thank you for staying with us!

"New Ulm"

5
20/09/2016

The staff was friendly, and helpful. Especially Amber. Room clean, bed comfortable and decorated well. Would stay again when we travel to New Ulm, MN. Close to the many historic and fun places in Ne Ulm

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
All of the Staff from the Best Western Plus, New Ulm thank you for the kind review. We are happy to hear you found the accommodation comfortable, the staff friendly and enjoyed the charm of the City. We hope to see you again when your in town.

"Relaxing stay in New Ulm Best Western Plus"

4
16/09/2016

Had the opportunity to visit New Ulm, MN for a great weekend of relaxation and fun. Stayed at the Best Western Plus which has a great front desk staff and a fun meeting area poolside for informal meeting time with larger groups of friends and family. The rooms are quiet and the furnishings are comfortable and nice without being over the top. The air conditioning and heat worked perfect as the days can get warm and the nights cool. Also the restaurant/bar attached to the hotel is great also. The whole city has a lot to offer all ages. Do not miss the brewery tour, Flandreau state park, the downtown (architecture) and Herman the German...

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your response, all of us at the Best Western are happy to hear you enjoyed your stay. It's great to hear you found your room to be comfortable, the staff great and enjoyed the poolside area. We look forward to seeing you again soon when you are in New Ulm.

"Mobility Accessibility"

4
12/09/2016

I require a room that is mobility accessibility with a roll-in shower and this hotel is one of the best in this area. The rooms are clean, comfortable and quiet. Outer doors into the registration areas and Green Mill restaurant are double sliding. They do have an elevator which can handle a mobility scooter, power or manual wheelchair. The doors into the hallways from the registration are heavy and difficult to open;however staff was very helpful and held door. The desk chair has no arms which would help when transferring. The shower is exceptional. Large, well lit, and a very generous bath bench..room for me and soaps, etc., and well-positioned grab bars. Breakfast area can be a little tricky to maneuver. Green Mill restaurant is good with plenty of room to accommodate mobility device.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your review. We are happy to hear the hotel meet and exceeds your needs during your stay. We hope you enjoyed the many amenities the hotel and Green Mill have to offer. We hope you stay with us again soon.

"Great service and venue for groups"

5
07/09/2016

We had a very positive experience both times we've visited (3 years ago and again recently). Their service is great, the food is wonderful and the rooms are just right! We stayed here and also attended a wedding reception recently - it was fabulous. We will be returning !

HiNewUlm, Owner at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your response and we are all happy to hear that you enjoyed your stay while in New Ulm. We are happy to hear you enjoyed the great service, wonderful and had a fabulous time at the wedding reception. We hope you stay at the Best Western Plus, New Ulm when you are back in the area.

"Quiet, Clean and Comfortable"

4
04/09/2016

I stayed at the Best Western Plus in New Ulm for three nights during a reunion of the college football team. While this hotel has been around for awhile and isn't as new as nearby hotels, I found the room clean, the bed comfortable and the shower hot. In addition, since I stayed in an interior room overlooking the pool, there was no noise from outside to disrupt one's sleep during the night. The hotel does provide a continental breakfast similar to others I have experienced at Best Western hotels. I actually walked next door to the Hy-Vee grocery store for breakfast two of the mornings...they have a deli seating area and serve a great breakfast starting at 5am. The on-site restaurant has good food and a full bar. During my stay, I ate lunch outside on the patio...very relaxing. Great spot to socialize if you want to drink without having to worry about driving.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time to send us your comments regarding your recent stay with us. We are happy to hear you enjoyed your stay and enjoyed the amenities the hotel has to offer. We hope to see you again soon.

"Good stay for the area"

3
29/08/2016

This is a larger hotel for the area. It was convenient to stay here so we could access two towns that New Ulm is kinda in the middle of. You could tell that the hotel has been around for awhile but they have made some modern updates to keep it relatively nice. It has a indoor courtyard pool, meeting space, a restaurant with a bar, and seemingly plenty of room. There were several events going on but it was not loud at all. I appreciated the front desk staff having a list of local restaurants with some recommendations. We ended up going to George's and it was fantastic! Will stay here again if I am back in the area.

HiNewUlm, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time to send us your comments regarding your recent stay with us. We are happy to hear you enjoyed the modern updates and amenities the hotel has to offer. We are glad you enjoyed your dinner at George's and were able to enjoy the charm of New Ulm. We hope to see you again soon!

"Would stay again"

5
23/08/2016

The hotel is very clean, the beds are comfortable. The staff is helpful & friendly. The restaurant has excellent food, and great selection of brews. The breakfast is ok as a continental buffet. I would definitely stay there again in the future. I have not had a problem & I have stayed there about two dozen times in the past year.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for the 5 Star Review! The entire staff is pleased to hear that you found our hotel Clean and Comfortable. The entire staff works very hard to provide a hot breakfast, clean rooms and friendly surroundings. Thank you and we hope to see you again soon!

"Quiet/Clean/Restful and Professional"

5
23/08/2016

While we had to wait until the 3PM check in for our room to be ready, The wait was worth it. Clean, well organized, and quiet. We enjoyed our room was across a hell from the pool, so we could go there, but not have the noise that a pool usually creates. The breakfast, was well organized, plenty of space for service and table/seat for eating. I was please with the professionalism, and when my wife expressed her housekeeping experience knocking our door since there was no "Do Not Disturb" sign, the front desk advised they would credit our charges $25 for the inconvenience . Very professional and appreciated.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your review. We are happy to hear you found the room clean, organized and quiet and enjoyed breakfast. We appreciate you feedback regarding housekeeping, we are always trying to improve our guest service. Please come back and stay with us again when you are in the area.

"Best Western Plus, New Ulm Mn"

4
23/08/2016

Recently changed from Holiday Inn to Best Western. Nice place to stay but rates are pretty high compared to other hotels in the area. I can not justify the added expense. A little shopping around can save you $$$$.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your review. We are happy to hear you find the hotel as a nice place. We hope you enjoyed the many amenities the hotel and Green Mill have to offer. We hope you stay with us again soon.

"Exceeded expectations"

5
21/08/2016

My family of 4 stated one night. I had modest expectations for a BW in a rural town. Hotel is well maintained and updated in key areas. Large pool area and arcade was nice for all of us to enjoy. Staff was very friendly. Breakfast area looks updated, and it was very clean and organized, with a nice selection of breakfast fare. Having the Green Mill restaurant attached to the hotel was great also. The price of a room isn't cheap so the overall value is probably about right. Nevertheless, I was pleased.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your review. We are all very happy to hear that you enjoyed your stay with us and that you found all of our facilities enjoyable. Thanks for choosing to stay with us and we hope to see you back again in the future. Thank you.

"Great place to stay"

5
15/08/2016

We stayed here because it was the site of a wedding reception we were attending. It proved to be the perfect choice. This is a large property with numerous amenities. The layout is not obvious, so it took us a day or so to figure out all the shortcuts. My only complaint is that a small tag in the bathroom encouraged us to reuse towels and wash cloths to help conserve water, but that was not possible because there were no racks on which to hang wet items. Clean towels and cloths were rolled up and placed in a wooden organizer on the wall -- a clever idea for fresh linens but not suitable for anything wet. Four or five wall racks would have solved the problem (including what to do with wet swimsuits). The only substitute (the rod for the shower curtain) was not up to the task.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your response and we are all happy to hear that you enjoyed your stay while in New Ulm. We are happy to hear you enjoyed the many amenities the hotel offers. We appreciate you sharing your feedback as we continue to improve each and every guests stay at the Best Western Plus. We hope you stay at the Best Western Plus, New Ulm when you are back in the area.

"Wedding"

4
14/08/2016

Overall our experience at this hotel was good. The rooms look up to date. The hallways look very dated. Lobby is very clean and welcoming. Beds were comfortable. Green mill attached for food was very good. Only downfall was the reception area for weddings got noisy into the evenings. Be better if it was separated and rooms weren't so close. Overall I would recommend this hotel to stay in New Ulm.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
We are all very happy to hear that had a good experience and enjoyed your stay at the Best Western Plus - New Ulm. Also great to hear that the Green Mill is taking great care of you as well. WE all thank you so very much for the feedback, and see you again soon!

"Just Ok"

3
12/08/2016

My family and I stayed here one night. The hotel is old, but it has been remodeled as much as possible. We ended up with an adjoining room with a door to our neighbor's room. Sound insulation is poor and the room must have formerly been a smoking room as there was a very strong air freshener scent. The pool was really cold, but the pool area is nice. We had a pool facing room and the sliding door to the pool area was very worn out and did not always lock properly. The frame was also almost coming out of the wall. The breakfast was OK, the eggs were nastier than the typical hotel breakfast egg. We did not find any of the staff we interacted with to be particularly friendly or hospitable and will likely not return if in the area again. The hotel was clean, but the breakfast area had many fruit flies. Not a horrible hotel by any means, but I see no reason to return.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for sharing your concerns regarding your experience during your stay with us. We are sorry we did not meet your expectation and you did not find our accommodation enjoyable. We appreciate the feedback and making us aware of your experience so we can continuously improve our guests stay. We hope that you will try us again in the future and allow us the opportunity to "make your stay a complete success" at that time. Again, I thank you for sharing this information so we can make improvements through out the hotel in the future.

"Nice Hotel"

5
04/08/2016

First time out in New Ulm and ended up in the area for a wedding. Was very surprised to by the hotel being the area is so rural I was not expecting much. The place was extremely clean, the included breakfast was pretty good with more options than I was expecting, they even had biscuits and gravy. The room was clean and all nice stuff in it, the only partial downside is the room we got was a little small, but not that big of a deal and the mattress was a little firm for my tastesl. I would stay here again if in New Ulm.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time to respond. We are glad to hear you enjoyed breakfast and found the hotel to meet your expectations. We hope to see you again soon sometime soon!

"Good room"

4
03/08/2016

We stayed at the Best Western Plus in New Ulm for a wedding. The room was nice and that have a neat layout with the rooms all facing the indoor pool. We didn't swim but many people did and it's a great attraction to this hotel. Having the inside Windows point to the inside pool you get a darker room for sleeping late which is nice. The rate was kind of height for a Beat Western but it is one of the nicest hotels in New Ulm.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
All the staff and management appreciate your feedback and taking time to write a review. We are happy to hear you enjoyed your stay and found you room to be nice and have a neat layout. Thank you for choosing to stay with us and we hope to see you back again in the future.

"Great option when visiting New Ulm"

5
27/07/2016

We recently stayed with a group of friends for Bavarian Blast. The updates that have been completed since this property became a Best Western Plus have enhanced this property. The staff was attentive and the morning breakfast was ample. Nice reception area in the front lobby. The rooms and public areas were very clean. Would definitely recommend when visiting New Ulm.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
The entire staff is very happy to hear that you were well taken care of and that you enjoyed the hotel updates. We are glad you found the rooms to be clean and the breakfeast to be satsfying. We all really appreciate the great feedback and we will share with the entire staff. Thank you and we all hope to see you again soon

"Kind of a "disappoint" from what I had read."

3
25/07/2016

I remember this place years ago when it was a Holiday Inn. The Best Western make over kept with the German theme and for the most part rooms were neat and clean and the service was fine-not something to write home about. The service in the Green Mill bar was great and the servers were very attentive and friendly. The biggest complaint, and not only from me but others traveling in our group, was the humidity level in the rooms. Felt just plain damp, even with the AC cranked. So much so that it felt like the sheets were damp which made for less than a great night's sleep. The breakfast was the usual fare-not really how it is described in their in-house advertisements.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for sharing your concerns regarding your experience during your stay with us. We are sorry we did not meet your expectation and you did not find our accommodation comfortable. We are happy to hear to you enjoyed the Green Mill. We hope that you will try us again in the future and allow us the opportunity to "make your stay a complete success" at that time. Again, I thank you for sharing this information so we can make improvements through out the hotel in the future.

"Night from hell"

2
09/07/2016

The regional or state Little League championships teams were staying her during our visit. The kids and their siblings were blowing off steam in the pool, yelling and screaming until 11PM when the pool closed. Parents were nowhere to be found and staff was reluctant to police the level of activity. The hotel has a major design flaw. The pool is in the middle of the hotel and many rooms face the pool on two floors. There is no escaping the noise and the humidity for that matter. I did receive a major financial credit from the morning management. There is no way I would ever stay here again.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for sharing your comments and concerns regarding your experience during your stay with us. We are deeply sorry to hear that the noise of the pool and other issues you encountered kept you from enjoying your stay with us. We hope that you will try us again in the future and allow us the opportunity to "make your stay a complete success" at that time. Again, I thank you for sharing this information so we can make improvements in the future

"Good but needed cleaning"

4
07/07/2016

I stayed at this hotel for a baseball tournament. The service from the employees was great. The pool area was awesome. The lobby and breakfast area was great too. The food was not good and the carpets in the hotel were not clean.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for taking the time to review our hotel during your stay with us. We appreciate your sharing your experience during you stay with us. We are happy to hear you found the pool to be awesome and the service form the employees to be great. We also also appreciate hearing how we could improve your stay next time and have your stay more enjoyable. We all look forward to your next stay with us. See you again soon! Thank you.

"Perfect overnight stay"

5
23/06/2016

New Ulm, MN is a charming town. The Best Western Plus was charming, as well. Exterior decor blended with the city feeling. We took advantage of the pool and were refreshed after our long drive. The beds are super comfy! We dined at Veigel's Kaiserhoff and enjoyed a delicious German dinner. German kraut and red cabbage were outstanding!

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your response and we are all so very happy to hear that you found the Hotel charming along with the City of New Ulm. We are glad to hear you found the beds to be "super comfy" and found the pool relaxing after a long drive. Thank you so much and we hope to see you again soon.

"Nice play to stay"

4
20/06/2016

We have stayed here multiple times. The hotel is clean & inviting with a fairly good complimentary breakfast. The staff has always been helpful, polite & professional. Beds have been comfortable. Plenty of space for visiting outside of guest rooms which makes it a great place for family gatherings and groups.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your review. The staff and the Best Western Plus are happy are pleased to hear you enjoyed your stay and that you found all of our facilities and associates helpful, polite and professional. Thanks for choosing to stay with us and we hope to see you back again in the future. Thank you.

"Tad spendy for location and amenities"

3
12/06/2016

Rate was $130 for one night and I can stay in a metro area for quite a bit less with same amenities. Breakfast was only OK as eggs tasted like sausage and was pre-formed circles. Butter was too cold to even melt a bit on a fresh waffle.

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for sharing your comments and concerns regarding your experience during your stay with us. We are sorry our complementary continental breakfast did not met your exceptions. We hope that you will try us again in the future and allow us the opportunity to "make your stay a complete success" at that time. Again, I thank you for sharing this information so we can make improvements with breakfast in the future.

"Very Impressed"

5
07/06/2016

I have stayed in low and high end hotels. This was an excellent middle of the road hotel. Very clean! Staff was very nice and helpful. Rooms very very nice....and clean! Updated. Loved the fridge and microwave in the rooms. Fitness Center very nice however, there needs to be directions on the treadmill. I consider myself somewhat savvy with equipment but I couldn't for the life of me get the treadmill going so I used all of the other equipment, which is very cared for. Great hotel!

HiNewUlm, Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your response and we are all happy to hear that you found the staff very helpful and nice. We are happy to hear you found the rooms very nice and clean and the amenities to be convenient. We hope you stay at the Best Western Plus, New Ulm when you are back in the area.

"Very nice hotel"

5
26/05/2016

The room & service was great. Bartender Nathan in the Green Mill was superb. Servers were prompt and courtesy. Enjoyed our stay. We had a very spacious king room, clean & comfotable. Front desk staff polite & helpful.

"Enjoyable"

4
10/05/2016

It was a very enjoyable stay. The staff was very efficient and polite. I don't usually stay at best westerns but after this stay would consider a Best Western Plus again. The rooms were nice and clean (we were in a pet room as we brought a dog with us) and there was no indication of the previous pet which because of allergies is important. The staff was very friendly and helpful. The pool and hot tub areas were very clean and relaxing. We will be back if we come through there again.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your review. We are all very happy to hear that you enjoyed your stay with us and that you found all of our facilities and associates to your liking. Thanks for choosing to stay with us and we hope to see you back again in the future. Thank you.

"Family Friendly, Great Pool & Gym"

4
31/03/2016

My family stayed at this Best Western in November 2015 while in town for a wedding. Our family of 5 (2 adults, 3 kids) stayed in a double queen room on the second floor that overlooked the pool area. The room was clean & comfortable. The beds were listed as queen size, but felt much more like a full size. The bathroom was nice & the shower had great water pressure. The pool was great. The kids really enjoyed their swim time going back and forth between the pool and hot tub. The pool space felt very open and comfortable -- not stuffy, mildew-y and gross like some hotel pools! And there was a nice fitness center off the pool area that both my husband and I took advantage of. The equipment was newer and nice. The breakfast provided by the hotel was good. It's what you would normally expect from a hotel breakfast bar. They did provide hot food, which was nice. The kids loved all the yummy baked goods offered, too. The service was great & everyone was friendly. We would absolutely stay there again.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for taking the time to review our hotel during your stay with us. We appreciate hearing about your stay and all the things that you enjoyed. We all look forward to your next stay with us. See you again soon! Thank you.

"Horrible Night Staff"

3
14/03/2016

Th enigth staff at the hotel was rude and refused to let our group meet in the space we had rented after 10:00 p.m. The meeting room was far away from guest rooms and the noise we were making was minimum. At one point she stated that all "common areas" closed at 10:00 and if we continued to break the rules she would be forced to cal the police.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
The entire hotel and restaurant staff is terribly sorry to hear that we did not do a better job keeping you welcomed in our banquet and commons areas during your convention here. The banquet and hotel staff has met to determine how we can do a better job in the future with convention groups such as yours. We hope that you will give us another chance and try us again in the near future as we learn and grow together. Thank you.

"Wonderful weekend"

5
16/02/2016

Very nice hotel for the price. We appreciated the wonderful service - polite and friendly. We liked the pet friendly room which was clean and odor free. Comfort beds, nice breakfast and located to a good restaurant. We will return.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your response and we are all so very happy to hear that you found the staff pleasant and eager to help. We thank you for your kind remarks regarding the great beds, breakfast and wonderful restaurant as well. Thank you so much and we hope to see you again soon.

"Just Right"

5
12/02/2016

I have stayed at the Best Western in New Ulm about a dozen times. I haven't had a bad experience them yet. I would recommend this hotel to anyone. The Green Mill which is attached has excellent food, and the help their is excellent.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
We are all very happy to hear that you have been well taken care of over a dozen times and counting during your stays with us at the Best Western Plus - New Ulm. Also great to hear that the Green Mill is taking great care of you as well. WE all thank you so very much for the feedback, it does help know that we are all "right on track". Thank you and see you soon!

"Excellent customer service with newly remodeled rooms"

5
31/01/2016

I loved the upgrades they've done with their recent remodel. However, it was April at the front desk with the smile and amazing customer service that makes us want to come back. Thanks for fixing an inconvenient issue with our room! Breakfast is also delicious and satisfying with angel food cupcakes as a perk.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
The entire staff is very happy to hear that you were well taken care of and that you enjoyed the Angel food breakfast cakes, they are absolutely wonderful! We all really appreciate the great feedback and we will share with the entire staff. Thank you and we all hope to see you again soon.

"Wonderful service"

4
30/01/2016

While visiting the New Ulm area for my mother's funeral, we decided to stay in New Ulm instead of driving back to the Cities. The reservation clerk was very helpful and offered us the funeral rate when she found out the purpose of our visit. The room was very spacious and clean.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
WE thank you for taking the time to send us your review. We are all very happy to hear that you were well taken care of during your stay with us. Thank you so very much for sharing with us. Thank you and take care.

"New Ulm Value"

3
11/01/2016

Warm and Friendly Staff...make you feel at home. Great value for a small town. Breakfast and lobby area make it worth the stay. If you rather have breakfast at a restaurant they have one too. Rooms were quiet and made sleeping better.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for your feedback. We continually look for ways to improve and go out of our way to provide great service for our guests. Thank you very much.

"A great hotel just to the + side dollar wise"

5
11/01/2016

This hotel with the connected Green Mill restaurant is a great place for a family with a nice pool and whirlpool. The rooms are nice and clean. The morning breakfast is ok, the scrambled eggs were a bit over done probably because they were sitting too long in the covered warming pan. I would consider the room rate to just on the + side of what I would normally pay for this type of room with the services provided.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so very much for the 5 Star Review. The entire staff works very hard to provide a great place to stay and eat. Thank you so much for the information as we continually look at the feedback to continually improve.

"Great Stay at Best Western"

5
05/01/2016

We had a great stay at the Best Western in New Ulm. The staff was extremely nice and helpful during our stay. The room was extremely clean and the beds were every comfortable. Continental breakfast was hot and fresh. We were very please with the facility and the staff and will stay there again when we are in the area.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for the 5 Star Review! The entire staff is pleased to hear that you found our hotel Clean and Comfortable. The entire staff works very hard to provide a hot breakfast, clean rooms and friendly surroundings. Thank you.

"Fun in New Ulm"

4
04/01/2016

New Ulm is always a pretty and fun town to visit. We always stay at the Best Western with the nice pool area and restaurant. The breakfast is also helpful staying with the kids. We always enjoy staying there.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time to review our hotel. We are all happy to hear that you enjoyed the pool area and restaurant. Thank you.

"Very good rooms"

5
31/12/2015

I have stayed here about 4 times and will be going back. The service by the staff is all good, and Green Mill has great food. There breakfast buffet is ok, but there is a good variety of items to eat. The rooms are very nice & clean, and beds are comfortable. I will stay anytime I am in New Ulm.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Our entire staff would like to thank you for your wonderful review. We are all very happy to hear that you have stayed with us many times and will continue to do so when in the New Ulm area. We appreciate comments from our guests as we try to take great care of all of our guests. Thank you and we all hope to see you again soon.

"Perfect Location"

4
21/12/2015

I was here for one night for a basketball tournament and spent very little time in the room or hotel. While I was there found the room to be VERY spacious and clean. The hotel is conveniently located close to the downtown area, the brewery and Martin Luther.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
We are all very pleased that you found our hotel spacious and clean. Many groups and teams do find that our spacious hotel with many amenities works great for them. We are all very happy that you had a great stay during your tournament. Thank you.

"Clean and Comfortable"

5
17/12/2015

My husband, myself and our 8# dog stayed at the Best Western Plus in New Ulm for the first time Dec 15, 16, 17, 2015. It was a very enjoyable mini vacation. The hotel is very warm and inviting. The room was nicely decorated with all items clean and in good working order. We had a pool side room which was handy for using the pool, hot tub and work out facilities. The conference rooms were very nice for the business part of our stay and the rest of the hotel was excellent. Breakfast was good, coffee pot was always on, the bed was comfortable and there was plenty of green space to take the dog out and run. The hotel is close to many convenient stores but far enough away from main street to not hear traffic rumbling through at night. I would recommend this hotel to family, friends, and strangers.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so very much for taking the time to write a review of our hotel. We are all very pleased that you found our hotel warm and inviting on your mini vacation. Thank you and we all hope to see you back again with us very soon.

"Mostly good"

4
14/12/2015

Room was clean w/ comfortable beds and updated bathroom. Breakfast was good. Housekeeping knocked on the door at 0830 to ask if we "needed anything", which apparently meant "Do you want your room cleaned?" With a sleeping baby present, it was not appreciated. When we asked to have the room cleaned later in the morning, we were told that we had said we didn't "need anything" and they were not expecting to have to clean our room. They did do a good job with the cleaning.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for taking the time to send us your comments regarding your recent stay with us. We are very sorry that the Housekeeping staff interrupted your sleep so early in the morning. The information is appreciated so we can learn as we train new staff and move forward. Thank you so much for bringing this to our attention and with information like this, our hope is that your next stay will be much better. Thank you so much. Hope to see you again soon.

"Weekend Stay"

4
11/12/2015

Nice clean room. We opted for a pool view room. Won't do that again. When there's kids and families having a good time in the pool area you hear it all. Hot tub is plenty big and clean but is a poor design. It is very noisy. Breakfast was about par for a hotel breakfast. Nothing fancy or anything to write home about. Very prompt in cleaning rooms. Went down for a 9am breakfast and when we got back to our room it was already cleaned. All in all a nice hotel. We'd stay here again.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
We are happy to hear that you found your guestroom very clean and comfortable. We are sorry to hear that the pool area was too loud and the spa was not to your liking. Our goal is to provide a great stay for all of our guests so we always appreciate comments from our guests as we strive to exceed our guest's expectations. Thank you for your comments and we hope to see you again sometime in the future. Thank you.

"Schell's Weekend"

5
07/12/2015

Great trip to New Ulm to visit the Schell's Brewery. Hotel located in good location to brewery and downtown. Nice hotel and great to have Green Mill attached. Nice pool area. Busy place. Nice town. Will come back.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your wonderful review! We are so happy to hear that you found our hotel the perfect place to stay while visiting Schell's Brewery in town. Thank you so much for your kind remarks regarding our Green Mill Restaurant & Bar, pool and guestrooms. We are so pleased that you had a great time. Please visit us again soon. Thank you so much.

"Girls Weekend"

5
16/11/2015

Perfect hotel for our girls weekend. We enjoyed sitting around the pool watching everyone swim. The hot tub was nice and hot!!! The breakfast was wonderful with plenty of choices. The rooms were perfect! Thank you to all the staff!!! We will be back!

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you for your wonderful review! We are so happy to hear that your group found our hotel the perfect place to get together and relax. Thank you so much for your kind remarks regarding our Complimentary breakfast, pool and guestrooms. We are so pleased that you had a great time. Please visit us again soon. Thank you so much.

"Clean & Comfortable"

4
12/11/2015

The rooms are very spacious, clean and quiet. The beds were sooo very comfortable and the staff was very friendly! If you don't mind paying a higher cost, this would be the place to stay! It was great to have a nice restaurant attached to the hotel!

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you very much for the kind review. We are all so very happy to hear that you found your guestroom very spacious, clean and quiet. We do receive many compliments on the comfort of the beds as well. We are very pleased to hear that you were welcomed by our friendly and kind associates as well. We always appreciate comments from our guests as we strive to exceed our guest's expectations. Thank you and we hope to see you again very soon.

"Excellent hotel"

5
26/10/2015

We enjoyed the rooms, bed and complimentary breakfast. We enjoyed visiting with other people at the hotel also. Great service and very helpful with locations and places to go. We had a problem with the bathroom facilities and they were quick to respond and helped us moved to another great room in the hotel late at night.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so very much for the 5 Star review. We are all so very pleased to hear that you enjoyed your stay at our hotel and our staff took great care of you. Thank you so very much.

"Nice hotel"

4
26/10/2015

Very happy with the hotel, but thought it was a bit pricey considering it is located in a small town in MN. Room was nice, staff was excellent and appreciated how they enforced the quiet hours. We had a pool side room & at 11, it was as if someone flipped a switch & was immediately silent out there. Stepped on a couple of Fruit Loops in the room (we don't eat Fruit Loops) so thinking maybe the vacuuming could have been a bit more thorough, but otherwise the room was spotless & had a wonderful time.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you very much for your kind words. We are so glad to hear that your interaction with our staff was terrific and you found the hotel to your liking. Thank you so much.

"Nice Renovation"

4
22/10/2015

Wow, what an improvement over the old Holiday Inn! The rooms are still a little on the small side but very clean with fridge, microwave,coffee. Very nice free breakfast served off lobby with a fireplace. Really impressed with the new "pre-function" area for the hall. The attached Green Mill restaurant was great. They have a fabulous large outdoor patio with fireplace that was very enjoyable. They even filled all the potholes in the parking lot! There's not much to choose from in New Ulm, but this would be our choice from now on. One negative: As we are standing at the front desk to check in, we are told the pool is closed for 2 days of our 4 day stay. I realize maintenance must be done, etc. but this pool was closed the last time we stayed here! The indoor pool is large and very nice. It would not have made me change my reservation, but I don't like surprises at check-in. How about an e-mail sent out to me beforehand apologizing in advance and offering me some sort of a coupon at the restaurant or $10 off my next stay or ??? 5 stars without the surprise pool closure...

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for taking the time to review our hotel. We truly appreciate the kind words and review of the recent renovation. We are truly sorry for the pool situation as we were coming off of the timeframe it was shutdown for our yearly Oktoberfest festival which utilizes the pool area for bands and entertainment. We are terribly sorry if the notification did not hit all websites as we try very hard to update those sites to notify our guests ahead of time. We do thank you very much for taking the time for the review as it does help us learn and move forward. Thank you.

"Nicely renovated - Good food"

5
22/10/2015

Nice clean room, comfortable bed, good restaurant with reliably good food, good value for money. Breakfast is provided and has a good variety of choices including a cheese omelet which was quite good. Hotel has been recently renovated and is greatly improved. The staff is very good as well.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you very much for the 5 Star Review. We are all very happy to here that you found the hotel clean and comfortable with a good restaurant with good food and a good value for the money. We are all very proud of the recent renovations to the hotel and all of the attentive staff. Thank you so much for taking the time to review our hotel.

"Enjoyed stay and room was comfy!"

4
18/10/2015

Room was quiet and nicely decorated; bed was comfy.It's located a couple of miles from downtown, but there was shopping and restaurants nearby. Nice for couples, singles or family get away's; would consider going back.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
We are all so very happy to hear that you enjoyed your stay and found the nearby shopping and restaurants to your liking. Thank you so much for the wonderful review and we all hope to see you back soon. Thank you.

"Happy Oktoberfest 2015"

5
15/10/2015

Location, location, location! Right in the center of the action. Just to be in New Ulm, we probably would have stayed anywhere (vs driving from Mankato again), but wow, what a hotel. Many updates, beautiful rooms (furniture, floor coverings, linens & over all décor). Full (hot) breakfast, served late! As nice as this hotel was, we found the staff "even better" than the facility. They went above and beyond to welcome us. We felt like our business truly mattered. We felt like they really were concerned with us having a good time. The hotel was VERY clean wand well taken care of. Oktoberfest is a very important event in New Ulm, and one of the prior mentioned items could have been lacking & we would have had fun, however they were on-the-mark in all areas. What an outstanding hotel!

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for taking the time to review our hotel. We are all so very happy to hear that you thoroughly enjoyed your stay while here for Oktoberfest. Thank you so much for pointing out that the highlight of your stay was all of the attentive and helpful staff. Thanks again and we all hope to see you again very soon.

"Better than one might expect in outstate Minnesota"

4
07/10/2015

Our stay at the Best Western Plus in New Ulm was a pleasant experience. At check in we were served by a capable, friendly employee who handled our request to change from a two-queen room to a king room quickly and cheerfully. The room itself was comfortable and clean. The furnishing were above average and in good repair. There were extra outlets on the nightstands, including USB outlets, so there was room for plenty of devices. The attached restaurant is a Green Mill, a regional chain of Italian-ish restaurants. The food was good; we shared an order of pan-fried walleye fish and a quite spicy deep-dish pizza. Service was very friendly and attentive, although the server never did bother to refill my iced tea. One small issue in the room was that one of the bedside lamps was plugged in to a switched outlet, so that when one turned off the room lights by the door, the lamp (and its outlets) switched off also. Breakfast was in a clean, well-decorated area. The service on the hot items was delayed for some reason, but they did appear and consisted of sausage patties and egg rounds. There were lots of condiments available to spice up the offerings. We would definitely stay at this hotel again when in New Ulm.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so very much for your review. We truly do appreciate the information and comments from our guests so that we can continue to do the things that work well and improve on things that will make our guest's stay even more pleasant. Thank you so much for the great review and we all hope that your travels will bring you back through New Ulm again so that we may take care of you again. Take care and safe travels.

"Nice Oktoberfest"

4
05/10/2015

Had a great time during the Oktoberfest celebration at the hotel very good entertainment along with good German food. The restaurant, Green Mill had excellent food at a reasonable price. We would stay at this nicely located hotel again!

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
We are all so happy to hear that you had a great time during the Oktoberfest celebration at our hotel along with very good entertainment and good German food. The celebration is a lot of work but also a great deal of fun. We thank you for attending and staying at the Best Western Plus - New Ulm and we hope to see you again very soon. Thank you.

"Great place to stay!"

5
04/10/2015

The price is very reasonable, the place is clean and the staff and employees are extremely friendly! They make you happy that you chose their hotel!! It was our first visit to New Ulm, Minnesota, and when we return--we will stay again at the Best Western Plus Hotel in New Ulm!

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for your 5 Star Review. We are all so glad to here that you felt the price was very reasonable and that our hotel is clean and the staff and employees are extremely friendly! We are all extremely happy to hear that we made you happy that you chose our hotel. Thank you and we hope to see you again soon.

"New Ulm family visit"

5
21/09/2015

Wonderful place to stay while taking in the sites in New Ulm, Minnesota. Everything was great! Have stayed at this hotel in the past when it was a Holiday Inn and it has been totally upgraded as a Best Western. A most pleasant experience and very restful stay with no complications. We plan to visit again and often. The rest of the family will also.

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
We are so pleased to hear that everything was great during your stay and that you enjoy the upgrades and renovation that was recently completed. Thank you so very much for the kind words and we are eagerly awaiting your next visit. Thank you so much.

"Great stay"

5
14/09/2015

First time I have stayed since the remodel. Room was very nice. Clean and comfortable. Staff was extremely friendly!!! Special thanks to April who fulfilled our request for an early check in so we could change before the wedding. Great customer service!!!!

BWNUGM, General Manager at BEST WESTERN PLUS New Ulm, responded to this review
Thank you so much for the great review. WE are so happy to hear that you enjoyed your stay and that April took special care of you. We all appreciate you choosing our hotel and we hope to see you back again real soon. Take care and thank you very much.