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Hotel advantages
Activities
Swimming pool
Jacuzzi
Hairdressing or beauty salon
Hotel services
Room service
Restaurant on site
Indoor pool
Air conditioning in the hotel
Free Wifi
Free Parking
Fitness center
Elevator
24/7 reception
Buisness Plus equipment
Room services
Hair dryer
Refrigerators
Microwave
Kitchenette
Iron and ironing board
Coffee maker
Bathrobes
Description
Customer reviews
4.4
based on 734 guest reviews
Excellent
424
Very Good
211
Average
56
Poor
29
Terrible
14
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Restful stay."
Lovely stay. Stayed 2 days on our trip home from Banff. Had a beautiful lake view room was peaceful and private. Clean room, espresso machine with real coffee cups! ( love not having paper cups). Welcome basket with snacks. Had delicious dinner and breakfast at the restaurant. Great service and nice coffee shop. Would stay again if I returned to Nelson.
"A Happy Stay Over September Long"
The hotel location on the water is wonderful, however it is an uphill walk by a few blocks to reach the historic downtown. We stayed in 101 a king bed and sofa bed end unit facing the water with a ground floor patio with outdoor seating and a shared fenced in green space, also with a gate to directly access the public path along the water. The view of the water and marina was beautiful. It was next door to the restaurant patio so it could be noisy if the patio was busy. 101 was probably noisier than other rooms being the first room in close proximity to the lobby. You can hear the people in the room above using the shower. We loved that our room faced the water, had a mini fridge, microwave, a kettle, 2 robes with slippers. Front desk, hotel staff and restaurant service was excellent. The Port restaurant had a good kids menu which is helpful. The food was very good. The pool and hot tub space was great but you do have to walk through the lobby and pass the restaurant entry to access it. We got to enjoy it without many people. If it was busy it would be quite loud and echoey being enclosed. The pool was 3.5 ft to 5 ft deep. Complimentary 3 hr e bike rental was a nice offer but not feasible for 1 parent and 2 young kids. The hotel was modern and clean. We really enjoyed our stay but will request a room a bit farther from the lobby next time.
"Overall good experience. Mattresses need upgrading"
Beautiful hotel. Mattresses are SUPER soft (too soft in my opinion), don't provide much support. The lake view rooms are nice but the balcony's could be cleaned/swept off more regularly. Lots of bugs/spiders and spider webs that could be wiped off regularly.
"Beautiful stay"
Beautiful hotel, friendly staff, clean, comfortable, worth every cent
"Prestige is our new favorite hotel chain!"
We loved it here, staff extremely helpful and friendly, early check in provided, ground floor lake view king room was spacious and updated, chairs and loungers outside, complimentary e-bikes, we used the pool & hot tub every day. Location was perfect, easy walking distance to Save on Foods, liquor store and downtown, caught the train right outside for a fun ride to beach, park and train museum. A HUGE highlight for us was Port701 and Brixx Pub, both with outdoor lakeside patios, Happy Hours 2-5 pm daily with excellent specials including Burgers & Chicken Tenders that were delicious, service friendly and efficient. Front desk provided $10 vouchers for every day we didn't need housekeeping, all in all this resort has everything you could ask for and more, we were extremely happy with the quality and value!
"Nice location, well appointed and engaged staff"
We recently stayed with the Prestige Lakeside in Nelson on a Anniversary Road Trip. This location is very well appointed, clean and inviting and the staff is very attentive and engaged. When we arrived at our room there was a lovely hand written note with a bottle of champagne which was a nice surprise. We found the location to be very walkable to downtown Nelson and the walkway along the lake was a plus. Our only suggestion would be for some hooks to be added to the bathroom so that they is a place to hang towels or housecoats. Thank you for a nice stay!
"Lovely experience by the lake"
Great setting on the lake . Welcoming staff, easy parking. Reasonable pool facility. Lake view room well equipped and comfortable bed. Ground floor room with access to outside area and seat / table.. nice to view lake but not private, easily overlooked by neighbouring rooms from where conversations carry easily. Bathroom ok but shame shower over bath with shower curtain. Needs an upgrade to walk in shower. 15 minute walk on an incline to downtown Nelson. Just opposite tram , which is a fun way to spend an hour . Brixx brewhouse was great. Quite busy probably because 10 dollar happy hour promotion! Good to have an outside bar table watching the lake. Friendly and helpful staff , good local beer choices and excellent burger menu. Highly recommended chef led experience. I think they do different promotions of their menu most nights of the week. Well worth checking it out. Empire coffee was a big let down. The most unfriendly staff of our whole trip, unpleasant breakfast muffin, unclean and unstable table . Give it a miss,
"Amazing accessible experience!!"
As a person with a disability it can be hard to find places that have a roll in shower and that meets my needs. This place is stunning - right on the lake - and the service is exceptional. They are so kind and wonderful, especial the manager Joel. Cannot recommend enough. (Also the restaurants are fab with the best view in town).
"Perfect place to stay!"
We had two families of 4 stay here in two different rooms and we all loved it. Such friendly staff, a beautiful lobby, stunning lake views, perfect location, free e-bike rentals, lovely coffee shop, awesome restaurant patio, trolley/street car access, clean rooms. Nothing but positive things to say!
"Generally a good place to stay"
While I don't think the price we paid quite matched what we received, this was generally a good place to stay. Right on the lake, on the tram line, 5 minute walk into town. The service was very good and responsive, the room was clean and of decent size and it was nice to be able to sit outside the door on a deck chair facing the water.
"Nelson's Finest"
Magnificent and Majestic setting with a view from your hotel room that you will never forget. Simply spectacular way to wake up in a huge beautiful room. Every amenity is first class . Bathroom products to the robes and the Coffee machine all excellent. Breakfast was lovely as well I would return in a heartbeat Staff super freindly as well
"Noisy"
A private airport abuts the parking lot, and the helicopters and jets are loud. The room walls are thin; we easily heard people in adjoining rooms, and in the hall. The toilet ran, and had to be manually adjusted after each flush. The barn-door style bathroom door came off it's track, trapping my son inside. Positives? Comfy beds and pillows. But you can pay a lot less for those elsewhere.
"Always great"
I recently stayed at the Prestige Lakeside in Nelson on a ski trip and it was great as always. Room was clean and updated. Beds are comfortable with lots of pillows. The pool and hot tub are maintained excellently and there are plenty of towels for guests. The front desk staff wash courteous and efficient. The gym is clean and all the equipment works. Located right on the lake and the patio in the summer is an amazing place to have dinner or drinks. The food is great and they have their own sushi bar which they do very well. My server/bartender Yanna (sp) was excellent. This place really seems to make an effort to do everything well.
"The perfect experience !"
We had an amazing experience at Prestige Lakeside Resort and I have to give special recognition to Charisse for her incredible service. From the moment we arrived, she went above and beyond to make my stay comfortable and enjoyable. Her warm, friendly attitude and attention to every detail made such a positive difference. Whether it was answering questions, giving local recognition or ensuring everything was perfect, Charisse consistently delivered with a smile. It's rare to find such genuine hospitality, and it truly made our stay unforgettable. If you're staying in Nelson I highly recommend the Prestige Lakeside Resort!
"Very special place to stay!!"
Had a very special stay right by Kootney Lake. Hotel facilities and staff were great and they were kind enough to upgrade us to a lovely room too. Lots of walks to do ,places to visit and whole variety of places to eat. We had such a memorable trip, we will be recommending to our friends and be back ourselves too !!
"Good location, clean and nice room. Impossible to sleep."
Didn't use any hotel facilities. Stay there for a night: booked it through the loyalty program and received the worst room location could imagine. the room is designed and maintained very well, except noise and light pollution which makes impossible to sleep. There was a laundry fan that was humming the whole night, street lights were flushing into eyes, because the window blinds are just a mesh, the garbage truck pick up the container right at 7am.
"Disappointed when compared to website description."
Outdated Hotel and definitely overpriced. Pictures don't show the scrapyard and rail tracks behind the hotel. Rooms are old and carpet is dirty. Very disappointed comparing to website description. Definitely more in the 2 star category and not prestige.
"Amazing Hotel on the Water Front"
The Hotel view on the water front was amazing. With fantastic restaurants. We will certainly come here again when visiting Nelson BC. We were very happy with the helpful front desk staff. The restaurant staff were all very professional, and told us about the area.
"Save your money and choose another hotel in town"
Our Stay was "OK" There is nothing really special about this "Hotel" to call it a Resort when I arrived my room was not ready. I was told they would text me when it was ready. an hour and a half later after taking a walk I was sitting in the lobby and saw someone come in ask about the rates for the night and get a room and a key right away. After they were finished with this person I went up and asked if my room was ready... Ohhh yes it is... (Hmm no text) Poor Service. Entering the room it was a regular room with a balcony on the second floor. however I quickly found out that anytime someone in rooms around me flushed a toilet the drain in the bathtub gurgled and some items in the room seemed to be old and not updated. I usually stay at Marriott hotels but because Nelson does not have one I thought that this would be comparable. Marriott is better !! The ONLY thing that this room had going for it was the balcony and the view of the Nelson harbor. I did not find the value at this location. It should not have the word RESORT in its name.
"A resort style very nice hotel"
We loved this place. The location is perfect, facing a lake. Its a nice resort style hotel. The rooms are well designed and clean. We ate at the restaurant also and it was excellent. My wife had a massage service that they offered and she was very happy. Overall, I would strongly recommend this hotel to vacationers. Enjoyed it.
"Birthday Getaway"
Such a beautiful place to stay and very comfy king bed. The best views from the balcony! Watching the all the watercraft come and go as well as all the paddlers, human and waterfowl. Great birthday dinner at Port 701...BEST STICKY TOFFEE PUDDING EVER!
"Ask for $10 coupon for not selecting housekeeping"
Very nice hotel, the waterfront view is very calm and relaxing. We were asked if we wanted houskeeping every day and were NOT told that they had a green policy where you would get a $10 voucher per night to use in the restaurant. We should have been fully informed of our options instead of being asked a single question of if we wanted housekeeping. The breakfasts were very good. $17 for the regular Kootenay breakfast of 2 eggs, 2 pieces of protein and 2 pieces of toast. Small was 1 piece of each for a lesser price and large was 3 eggs for a couple of dollars more.
"Lovely view, clean rooms and great staff!!"
The view from the lakeside rooms is so beautiful! We loved the outside deck! The staff is very accommodating, the guest rooms are modern, maintained well and incredibly clean! The restaurant food is delicious! The location just a few blocks from several restaurants, breweries, and shopping is a huge plus!
"Gorgeous lakefront hotel "
Gorgeous hotel! Great service. Very clean. Loved the restaurant, they even made my celiac son gluten free French toast which we always struggle to get made for him anywhere we've stayed. The decor is beautiful. We had a lake view walk out and we highly recommend it, the view was nice, pool and dining on the same floor, with the boardwalk out front. The pool was a little chilly but nothing unusable, and a nice toasty clean hot tub. We will definitely be back:)
"Nice hotel if you are on the Lakeside"
Nice hotel, likely would have had a higher rating from me but my room location was likely the issue I do not recommend room 108 I did not have a view of the lake, that would be much nicer of course. I had to keep my blinds closed as my window looked directly at the cars in the lot on the ground floor. But it was actually the ice machine, pop machine and loud a/c unit out side my room. They were sold out and unable to move me. The restaurant is ok for breakfast but as most hotels are they are a bit pricey, however the desk will give you a $10 coupon if you choose to skip house keeping. The room was clean and the beds we're comfortable.
"Fun stay"
We had a very delightful stay here at the Prestige Lakeside Resort. The staff were super friendly and the rooms were comfortable. The location is awesome and it was so nice being by the lake. Definitely would recommend checking out this hotel when visiting Nelson.
"Beautiful property, friendly helpful staff"
We stayed in the designer suite which had the best view from our room I have ever had in a hotel room. Loved the bathtub. Could have spent the whole 3 days in our room because of the view and decor but but Nelson is an incredibly beautiful, interesting place with lots of outdoor activity and shopping. We didn't shop but loved the golf courses, especially Balfour.
"Wow guys, what a statement you have made in the lobby!!"
As a person that has the opportunity to stay with you annually, I cannot say enough about the staff and the recent renos!! Your team was accommodating and very pleasant and your recent renos are beautiful! Morning coffee on the deck watching the boats and the joggers heading out. made my morning. I so look forward to my stay every year with Prestige properties - thank you!!
"Bike trip"
Love this Hotel it is clean & has an awesome riverside Restaurant. Stayed at this place several times it is our go to when in Nelson. I would recommend this place to others on a Vacation. Staff is very friendly.
"Beautiful Setting"
Hotel was nestled in a beautiful setting. Set on Kootenay Lake with views of the hills in Nelson and panoramic views of the lake. Check in was smooth and handled in a friendly professional way. Our room was on the third floor facing the lake with a balcony. Room was very spacious and comfortable.
"Lovely location"
This hotel is in a great location right on the lakeside with great walks from the door along the path and into the nearby park. The room was very comfortable, spotlessly clean and had a lovely balcony overlooking the lake. Staff were friendly and very helpful.
"Best Hotel in Nelson BC"
Excellent location with great service. Very professional and helpful staff. Always make at least one annual trip to Nelson and this is my go to hotel. I will be there next year. Best place to stay in the Kootenay Lake area.
"Doesn't get much better."
This is a very well run resort. You dont have to go anywhere everything you need is here. Great room and staff. Restaurant and Bar are very good,location is as good as it gets. Close to the water and a 5 minute walk to downtown Nelson. Very clean and well run. We will be back
"Great Lakefront Location & wonderful staff"
The hotel wasexcellent the location was fabulous because it was right on the lake and you could eat out on the patio and that was wonderful. We had a room that looked over the lake which was very nice. The staff was so accommodating (especially Ash, who checked us in) and the food at the restaurants was excellent. I would highly recommend this resort to anyone travelling to Nelson.
"Lovely lake side hotel"
Wonderful location by the side of the lake, with a restaurant that has tables out on the lake side. Friendly staff, great reception, very helpful, swimming pool is nice , and restaurant in hotel for breakfast onwards. Car park is large and easy to park. Rooms facing the lake side obviously nicer than car park side. Easy walk of 15 minutes into town
"Under construction"
One of the nicest places to stay in the kootenays. Close to Ainsworth and also skiing, with restaurants and cafe on site, and our room was spotless. Didn't see the staff much as location was under construction. Pricing on the high side. Our room was very nice
"Beautiful get away ❤️"
We love sneaking away for a much needed night out to the prestige lake side resort! The views are stunning hotel rooms are amazing and I am obsessed with the bath tub in the primer rooms! For us it's a go too for a night away when we don't want to be too far from home! Staff is amazing and the restaurant is great!
"Wonderful stay"
We loved everything about this hotel: staff were considerate, helpful and polite. We had a small issue with the hotel, which was resolved by the general manager in a very sound and professional manner
"prestige hotel in nelson bc"
nice hotel, very clean and quiet. nice view of the town and lake and mountains. did not use restaurant as I was there for a course. just wished the light on balcony could be turned off as it let a lot of light into the room at night. liked the keurig coffee machine. I can bring my own coffee cups. easy walking to town with lots of restaurants and caffees.
"Beautiful Hotel and Location"
This hotel is right down on the Kootenay Lake in Nelson and has the most beautiful views. Staff are very friendly, the rooms are very comfortable, clean and large. There is a pool/jacuzzi, which I looked at but didn't get a chance to use, as well as a restaurant/lounge area. I was very impressed with the rooms, the comfort of the beds and the overall experience. There is a coffee house right on site, as well as other shops and coffee places a few blocks away. You can walk to the downtown of Nelson in 10 minutes. I would definitely stay here again.
"Excellent staff, excellent service, amazing location!!"
My first visit to Nelson and the Prestige Lakeside Resort since pre-pandemic. I was not disappointed! The staff, accommodation, food and location are all fantastic! I always recommend the Prestige Lakeside Resort to friends and strangers alike.
"Wonderful property"
Went to Nelson for a quick girls trip from Spokane. Only stayed for 1 night and the property, room and staff were fantastic! Excellent location to walk around Nelson, and the views from the room were amazing!
"Beautiful Stay"
I stayed at the Prestige Lakeside on Monday September 12th with a group. Upon arrival we were warmly greeted and the check in process was seamless as always. With lots of parking out front, it was easy to park where the vehicle was safe and we were able to see them from the rooms. I was on the third floor, with lots of doors along the hallway so that you can pop downstairs easily. The rooms have a nice desk for working, and additional seating options in the room to relax. The beds are comfortable and we love the location. Thank you for hosting our team!
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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