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This property is top-notch, and very well priced for the extent of amenities you receive. Every staff member is professional and treats you like honored guests. The cleanliness of all areas was impeccable. The restaurant serves good food at a reasonable price. We went to get away and relax, and that we did! I would never hesitate to book a room at the Bridgewood.
kphil5003, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are glad to hear you had a relaxing getaway and found the property to be "top-notch". Your comments about our team, cleanliness, and overall value are greatly appreciated as providing a welcoming, professional, and white glove clean environment is what we strive for every day. We're also glad you enjoyed our attached restaurant and found it to be a great value. Creating a place where guests can relax, dine, and enjoy all the amenities in one location is something we take pride in. As a locally owned and operated resort, feedback like yours is incredibly meaningful. I look forward to sharing your kind words with our team members who deserve the credit. Thank you again for choosing Bridgewood. We can't wait to welcome you back for another relaxing stay! Sincerely, Ryan Batley General Manager
Chose this hotel due to having an onsite restaurant and it was close to our business destination. So glad we found it! Staff were very nice and professional. Rooms were very quiet and clean, had everything we needed. Hot tubs and pool and arcade for families, onsite bar and grill with delicious food at great prices. Just an overall great experience.
A319IFjosephk, Thank you for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that choosing our resort worked out so well for your stay in the Fox Cities. It's great to know you enjoyed the convenience of our onsite restaurant, the proximity to your business destination, and especially the service from our team. We are easily located in the heart of the Fox River Valley off Interstate 41 with free parking, a short drive from Appleton International Airport and surrounded by the Neenah Creek and walking trails. We're also glad you were able to take advantage of the hot tubs, pool, arcade, and Batley's Grill & Bar, those amenities are a big part of creating a fun and relaxing experience for both business travelers and families. Thank you again for staying with us and for sharing such kind feedback. We hope to welcome you back again soon! Sincerely, Ryan Batley General Manager
We enjoyed our stay here, the service was excellent we were very well received upon arrival. Thank you for the best hospitality ever
juancH7118OU, Thank you so much for sharing your experience and for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that you had such a great stay in the Fox Cities and that our team made you feel warmly welcomed from the moment you arrived. Providing excellent service and genuine hospitality is exactly what we strive for, so it means a lot to hear that it stood out to you. We hope you enjoyed our campus and resort amenities. Thank you again for choosing to stay with us. We truly appreciate your kind words and hope to welcome you back again soon for another great experience! Sincerely, Ryan Batley General Manager
Nice quiet room. Plenty of room and comfortable. Restaurant was good toi.
paulwA9480VI, Thank you for the 5 star review and for taking the time to share your feedback! We're glad to hear you enjoyed a quiet, comfortable room and had a good experience in the restaurant as well. I look forward to sharing your praise with our team members. It's always great to know our guests found their stay relaxing and accommodating. If not experienced this past stay, be sure to check out our outdoor hot tub next time! We truly appreciate you choosing to stay with us and hope to welcome you back again the next time you're in the area. Sincerely, Ryan Batley General Manager
The whirlpool fireplace suite was excellent, very kept up and clean. We went as an overnight family trip with 1 child. The pool area was also very fun and clean. We will definitely be back.
carissag210, Thank you for sharing your experience and 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're happy to hear you enjoyed the whirlpool fireplace suite and found everything clean and well maintained. It's great to know the pool area was a hit for your family too, those family getaways can be the best kind. Hopefully you enjoyed the arcade as well! We truly appreciate your kind words and look forward to welcoming you back for another family stay soon! Sincerely, Ryan Batley General Manager
Service was amazing especially checking in. Love how they were organized and already had our room keys and paperwork ready to go. Def recommending and will come back in the future when I stay in this area. Very clean and had all the amenities needed and then some.! Thank you .!!
taneeb2006, Thank you so much for the wonderful review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that your check-in experience was smooth and well organized, that's exactly what our team strives for. It's also great to know you found the hotel clean, comfortable, and well equipped with everything you needed. Your kind words mean a lot to our team members and we truly appreciate the recommendation. We look forward to welcoming you back the next time you're in the area. Thanks again for choosing to stay with us! Sincerely, Ryan Batley General Manager
Our family enjoyed the hotel. The pool and hot tub are very nice with a small arcade, but worked perfect for us. We also enjoyed the fact that you could walk to the restaurant, especially in this cold weather. The room was nice.
V8742VRamyc, Thank you for your kind review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear your family had an enjoyable stay and that the Aquatic Fun Center with indoor and outdoor hot tub, and arcade were a great fit for you. We also love that you appreciated the convenience of having Batley's Grill & Bar just steps away, especially during these chilly winter days! We're glad you found the room comfortable and hope to welcome your family back again soon for another fun and relaxing visit. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Went here with my husband. Everything was perfect and so peaceful. It was very quiet. The staff was wonderful. The room was so clean. The shower pressure was on point! I've been to many hotels where the pressure is so bad and very little hot water. This place has both! The jacuzzi tub in our room was so spacious! Love that it had a restaurant attached to it. Gym was good size. Perfect enough to get a good workout in. I didn't get to use the pool because I felt it was mainly for kids and I believe it was only 3 ft. deep. But I couldn't even tell there were any kids around when we were in our room. It was pretty quiet which I absolutely loved! I didn't get to use their hot tub because I had a room with a jacuzzi but I will say that it has got to be the biggest hot tub I've seen in all the hotels I've visited. If I ever have to go back to Green Bay I will definitely stay here again. The drive was only about 30 minutes away from GB so it was bad at all.
565kittyg, Thank you for this wonderful and detailed review and 5 star rating! We're thrilled to hear that your stay was clean, peaceful, and relaxing, exactly what we strive to provide. It's especially great to know you enjoyed the quiet atmosphere, strong shower pressure, and the spacious in room whirlpool. We're also glad you appreciated the convenience of our attached restaurant, the size of our fitness center with Peloton Bike, and the overall cleanliness of the resort. While our pool is very popular with families and kids, we love that you still found your room to be calm and quiet, that balance is important to us. Our Aquatic Fun Center has 4 bodies of water, an outdoor hot tub, indoor hot tub, low depth activity pool, slide and swimming pool that is 4 feet 9 inches deep with basketball hoops. The arcade is a hit with kids and adults too! We hope you are able to try it out next time. It means a lot to hear that you would choose to stay with us again when visiting the Fox Cities and Green Bay areaa. Thank you for your kind words about our team and facilities, we truly appreciate you taking the time to share your experience and look forward to welcoming you back to the Best Western Premier Bridgewood Resort Hotel and Conference Center! Sincerely, Ryan Batley General Manager
Best Western Bridgewood Resort is by far one of my favorite hotels. The building and grounds are always very clean and staff is friendly and helpful. The outdoor hot tub is my favorite feature, nothing better than to start a chilly morning than a dip in the hot tub with a coffee.
michellezJ7151VH, Thank you for your wonderful review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're truly honored to be considered your favorite hotel and the best in the area. Being recognized as the #1 hotel in the Fox River Valley is something we take great pride in, and we work hard every day to be leaders in cleanliness, friendliness, and accommodations. We're glad you enjoy our outdoor hot tub, it is a great way to start a morning! It's one of our favorite guest features too. We also are excited that you noticed our grounds and setting. Being surrounded by the Neenah Creek and walking trails gives us that peaceful, park like feel, while still being right in the heart of the Fox Cities with free parking and easy access to Interstate 41. Thank you again for your kind words and loyalty. We can't wait to welcome you back for another relaxing stay! Sincerely, Ryan Batley General Manager
We had a great time in the pool area and had a nice meal at the restaurant. The whole place seemed to be well taken care of and clean. 4.8 Stars…. Continental breakfast would put them to a 5 star rating in the Fox Valley without a doubt.
lukev879, Thank you for your kind words and thoughtful feedback regarding your recent stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear you enjoyed the Aquatic Fun Center, your meal at the restaurant, and found the property clean and well cared for, that's exactly what we strive for. We truly appreciate your note about continental breakfast as well. While we currently offer a full service breakfast experience through our restaurant, feedback like yours helps us continue evaluating how we can best enhance the guest experience moving forward. Thank you again for staying with us and for the 4.8 stars, we hope to have the opportunity to earn that full 5 star experience from you on your next visit! Thank you for being our guest. Sincerely, Ryan Batley General Manager
My sister & I stayed for a weekend get away. We loved the pool with both an indoor and outdoor hot tub (used while snowing)!
romaines380, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear you, and your sister enjoyed your weekend getaway with us, especially making the most of both the indoor and outdoor hot tubs. The outdoor hot tub is a guest favorite amenity this time of the year. We're glad you found our hotel friendly, clean, and convenient and that you enjoyed our attached restaurant, Batley's Grill & Bar. Creating a fun, relaxing experience for our guests is what we strive for, and it means a lot to know we delivered. I look forward to sharing your comments with our hard working team members. We hope to welcome you back again soon for another memorable stay! Sincerely, Ryan Batley General Manager
Great rooms and great service We had breakfast at the restaurant highly recommended good food at reasonable prices. Staff was very friendly and did a great job accommodating our group as we had 4 rooms and they made sure we were all close. Highly recommend when we come back to Neenah would definitely stay at this hotel
kevinoL2841NK, Thank you for the wonderful review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that you enjoyed the rooms, the service, and breakfast at our restaurant, and that our team was able to accommodate your group and keep everyone close together. That's exactly the kind of experience we aim to provide. We truly appreciate your recommendation and look forward to welcoming you back the next time you're visiting family in Neenah. Safe travels, and we hope to see you again soon! Sincerely, Ryan Batley General Manager
Rooms were great and the people were friendly. Location was great. The parking needed to cleaned more and salted. Parking lot was slippery to walk alittle bit
jodiv829, Thank you for sharing your feedback and for choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We're happy to hear you enjoyed the rooms, found our team friendly, and appreciated our convenient location. As the #1 resort in the Fox Cities, we're proud to be conveniently located just off Interstate 41 with easy access and free, ample parking, while still offering a peaceful, park like setting surrounded by the Neenah Creek and nearby walking trails. I do sincerely apologize for the condition of the parking lot during your stay. Our team works hard to keep our grounds safe, secure, and clear of snow and ice, especially during Wisconsin winters, and I'm sorry we missed the mark. Thank you again for your kind words and for bringing this to our attention. We truly appreciate it and hope to welcome you back again soon. Sincerely, Ryan Batley General Manager
We loved our New Year's Eve stay! The pool was great for the kids! Beautiful room! We enjoyed our stay! Thank you again!!!!
Inspiratioin288575, Thank you for the wonderful review and for choosing to ring in the New Year with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear you had such a great New Year's Eve stay and that the kids enjoyed the Aquatic Fun Center. It's also great to know you loved the room and your overall experience. We truly appreciate you taking the time to share your kind words and hope to welcome you and your family back again soon for another memorable stay at Bridgewood. Happy New Year and safe travels! Thank you for being our guest. Sincerly, Ryan Batley General Manager
This was a great stay. We met our daughter & son in law & grand girls. We shared our Christmas here & it was so great! They took our garbage without 1 complaint & all of the folks there were just wonderful! We give it a 10 & will definitely be back!!!!! Thank you
266kandacej, Thank you for your wonderful review! We are honored that you chose to celebrate such a special occasion with us and share your Christmas here with your family at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Creating a welcoming place for families to gather and make lasting memories is exactly what we strive for. I'm pleased to hear our team took great care of you and that everyone you encountered was wonderful, your kind words will be shared with our hard working team members. A 10/10 and a promise to return is the highest compliment we could receive. Thank you again for trusting us with your holiday celebration. We can't wait to welcome you and your family back for another great stay! Sincerely, Ryan Batley General Manager
Everything was so cozy and comfortable! The room was even better than we expected! Great service and amazing hotel staff. 100% will stay there in the future!
C8434IPbrittanyk, Thank you so much for your wonderful review! We're thrilled to hear that your stay was cozy, comfortable, and even better than expected. Knowing our team's service and hospitality made such a positive impression is wonderful to hear and will be shared. We take great pride in our team and in creating an experience that keeps guests coming back, so your kind words are greatly appreciated. Thank you for choosing the Best Western Premier Bridgewood Resort Hotel & Conference Center, we can't wait to welcome you back for another wonderful stay in the future! Sincerely, Ryan Batley General Manager
We stay frequently at Neenah's Best Western as we have family living nearby. It is always clean and welcoming and is our Fox Valley area home away from home. On this holiday visit, we stayed in the newly opened “Tower Addition” and listened to the newly weather-acclimating water pipes in the bathroom wall go TICKTICKTICK all night long. It was loudest at 3:15 AM, but it gives us something to remember this particular trip by.
h0wart, Thank you for your continued loyalty and for choosing the Best Western Premier Bridgewood Resort Hotel & Conference Center as your Fox Valley “home away from home.” We truly appreciate how often you stay with us and your kind words about our cleanliness and welcoming atmosphere. I'm sorry to hear that your experience in our new North Tower addition was disrupted by noise from the water pipes. While some sounds can occur as new systems acclimate, especially during seasonal temperature changes, we understand how frustrating it can be when that impacts a good night's sleep, particularly in the early morning hours. I appreciate your good humor about it, but we certainly don't want that to be the takeaway from your stay. I will share your feedback with our Engineering team so they can continue monitoring and addressing this as the new addition settles in. Your comfort is important to us, and we want each stay to be memorable for the right reasons. Thank you again for staying with us and for your continued trust. We look forward to welcoming you back soon and providing the restful experience you've come to expect. Sincerely, Ryan Batley General Manager
The restaurant was amazing. We had a blast at the pool, slide, outdoor hot tub, and arcade room. The big bummer was that our room was above the pool and was really hot and muggy. The thermostat was not working and the heat would not shut off. The front desk said that all they could do was bring us fans. We spent very little time in the room because of this and sleeping was really difficult.
katiesW6694AE, Thank you for taking the time to share your feedback, and please accept my apologies that your guest room did not meet the same standards as the rest of your stay. I'm happy to hear you enjoyed the restaurant, Aquatic Fun Center, slide, outdoor hot tub, and arcade, those experiences are what we strive to deliver. That said, I'm truly disappointed that the temperature and humidity in your room made it uncomfortable, especially when it affected your ability to rest. That is not the experience we want any guest to have. I will be following up directly with our Front Desk and Engineering teams to review how this situation was handled and to determine if there was more we could have done at the time to improve your comfort. Your feedback is important and helps us improve how we respond in these moments. If you would like to discuss this further, please don't hesitate to reach out to me directly at ryanbatley@bwneenah.com I would welcome the opportunity to connect with you personally. Thank you again for your honest feedback. I'm happy everything else about your stay was amazing, and I truly wish your room experience had matched that same level. We hope to have the chance to welcome you back and deliver a fully comfortable stay in the future. Sincerely, Ryan Batley General Manager
We had a dog suite. Very comfortable! Love the atmosphere in this hotel. Everyone kind and helpful. Very clean. Our family had a fun Christmas here!
This is a great family staycation. Grandkids loved the pool and arcade. Rooms were very clean too. Located in a quiet neighborhood setting just off the expressway.
georgesO8290SX, Thank you for your wonderful review and for choosing the Best Western Premier Bridgewood Resort for your family staycation! We're thrilled to hear that your grandkids loved the pool and arcade, our Aquatic Fun Center is definitely a favorite during the winter months, and that you were able to enjoy the outdoor hot tub as well. It's also great to know you found the rooms very clean and appreciated our quiet, convenient location just off Interstate 41 in the heart of the Fox Valley. We're proud to be the Fox Cities' #1 resort hotel and strive to be leaders in friendliness, cleanliness, and accommodations for guests of all ages. Thank you again for staying with us and for sharing your experience. We hope to welcome you and your family back for another fun filled staycation soon! Sincerely, Ryan Batley General Manager
Excellent rooms and service!!! Perfect pool for kids! Fun atmosphere and great restaurant. Highly recommend for family events.
F8406NYkates, Thank you so much for the wonderful review and recommendation! We're incredibly proud to be a place where families can come together to relax, have fun, and make lasting memories. It's great to hear you enjoyed the rooms, service, and especially the pool, our Aquatic Fun Center is definitely a favorite for kids. From the arcade, restaurant, and platform tennis courts to mini golf, bikes, playground, and outdoor games during the warmer months, we enjoy offering something fun for every age and every season. Thank you for choosing the Best Western Premier Bridgewood Resort Hotel and Conference Center for your family time, and we truly hope to welcome you back for another memorable stay soon! Sincerely, Ryan Batley General Manager
Hotel was great! Room was much bigger than what we had anticipated & very clean and neat. The view was beautiful also. I really appreciated the discount after discussing the passing of my dad and therefore that was the reason for our visit. I didn't know that, that dollar amount even existed. Much appreciated ya'll ✨️Happy Holidays 🎄 Love Cindy B
Culture51577059163, Thank you for sharing this kind review. We're truly glad to hear you enjoyed your experience at Bridgewood, including your clean room and the beautiful view, but most importantly, we're pleased to have been able to support you during such a difficult time. Please accept our sincere condolences on the passing of your father. I'm grateful our team was able to offer comfort during your visit, and it means a great deal to know it was appreciated. Thank you for choosing to stay with us and for trusting our team during such a meaningful moment. From all of us at the Bridgewood, we wish you peace, comfort, and warm memories this holiday season. Sincerely, Ryan Batley General Manager
Well I got a whirlpool room for our backs got all settled in went to take a bath jets stopped got them back on then stopped all together lots of blk stuff coming out of button to turn on jets refried didn't work and toilet only flushed every couple times they changed our room got already for a bath again then the tub doesn't hold water keeps draining slowly and still no refrigerator it didn't work either so we went down stairs to the hot tub but that isn't why I eap rented a room with hot tub I could have gotten a cheaper room if I wanted to travel down there so if I could get reimburst for another whirlpool room that would be great thank you also the sodas we bought diet dews were very flat this photos is the stinky water coming out of botton
670judyo, Thank you for taking the time to share your experience, and please accept our sincere apologies for the issues you encountered during your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. As the recently voted #1 hotel in the Fox Cities, this is far from the level of quality, comfort, and reliability we are known for, especially in our whirlpool suites. I'm very sorry that the whirlpool jets failed, that debris appeared when using the tub controls, and that the toilet and refrigerator did not function properly. This is not our standard or norm. Even after the room move, it's disappointing to hear that the second tub did not hold water and that you still were unable to enjoy the amenities you specifically booked. You are absolutely right, when reserving a whirlpool room, you should expect everything to work without inconvenience or repeated attempts. I also apologize for the issue with the sundry sodas. We will be inspecting and addressing that immediately. If you would like to discuss your stay further, please feel free to reach out to me directly at ryanbatley@bwneenah.com. Thank you again for bringing this to our attention and for being our guest. We hope to have the opportunity to welcome you back for a much better experience in the near future. Sincerely, Ryan Batley General Manager
Excellent front desk service and friendliness. Rooms very clean. You can tell the staff are passionate about providing a great customer experience, even on a holiday weekend.
Q8853UFdanw, Thank you for the fantastic review and for choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center, especially over a holiday weekend! It is exciting to hear that our Front Desk Team made such a positive impression and that you found your room exceptionally clean. Our team members take pride in creating great guest experiences and knowing that it showed during your stay will be rewarding to share with them. We appreciate your kind words and look forward to welcoming you back on your next visit! Thank you for being our guest. Sincerely, Ryan Batley General Manager
We have been her numerous times and the staff are just amazing. You can tell they must enjoy working here because the culture of kindness is amazing.
E9430IEpatriciag, Thank you for your wonderful review and for being a returning guest, we truly appreciate your loyalty! Hearing that our team continues to impress you is wonderful news. We work hard to foster a culture of kindness and service, and it's incredibly rewarding to know it shows during your visits. I will gladly share this with all who deserve to hear it. Thank you again for your kind words. We look forward to welcoming you back for your next stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center! Sincerely, Ryan Batley General Manager
Very helpful friendly staff...the room was beautifully clean.. Will return and recommend highly. Price was quite reasonable
annmL741VC, Thank you for your wonderful review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that our team made you feel welcome and that your room was beautifully clean. We strive to be leaders in friendliness, cleanliness, and accommodations, and your kind words mean a great deal to us. We're also grateful for your recommendation, it truly is the best compliment we can receive, and we're glad you found your stay to be a great value. We look forward to welcoming you back for your next getaway at the Valley's #1 resort hotel! Thank you for being our guest. Sincerely, Ryan Batley General Manager
Wonderful experience! The staff was super friendly, the in room jacuzzi was incredibly relaxing. The arcade was a pleasant surprise too! 10/10 great price and great experience!
B4197CMchrish, Thank you so much for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Our team is thrilled to hear you had an awesome experience and that they made you feel welcomed throughout your stay. It's great to know you enjoyed the in room jacuzzi, those are definitely a guest favorite, and we're glad the arcade added an extra bit of fun to your visit. We truly appreciate the 5 star rating and your kind words about the value of your stay. We hope to welcome you back to Bridgewood again soon for another relaxing and enjoyable getaway! Thank you for being our guest. Sincerely, Ryan Batley General Manager
wonderful hotel! enjoyed facilities and view of pond near the hotel. Neenah is about a half hour drive to Green Bay and was a great stopping point before the game. pool area was nice. Large 15 person hot tub in pool area, Could have been warmer but it was comfortable and relaxing!
230clarkr, Thank you for choosing to stay with us for your Green Bay Packer pre game getaway! We're glad to hear you enjoyed our facilities, the pond and Neenah Creek views, and that our location made for a convenient stop on your way to Lambeau Field. It's great to know you were able to relax in our Aquatic Fun Center and enjoy the large hot tub. We appreciate your note about the temperature, it's helpful feedback, and we'll be sure our team takes a closer look to ensure it's as warm and inviting as it should be. We're happy your stay was comfortable and relaxing, and we hope to welcome you back the next time you're in the area. Our attached restaurant, Batley's Grill & Bar, does offer shuttle service to every Packer Home Game if you need a lift. Thanks again and Go Pack Go! Sincerely, Ryan Batley General Manager
I've stayed at many hotels, and this one is by far my favorite. I will gladly return and highly recommend it to my family and friends. The room was exceptionally clean and well-maintained, and the bathroom felt truly luxurious. I especially enjoyed the outdoor hot tub and the warm, welcoming service from the staff. Absolutely a 10/10 experience.
362phoenixk, Thank you for your wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Hearing that we are your favorite hotel truly means a lot to our entire team. We're delighted that you enjoyed your exceptionally clean and well maintained room, the luxurious feel of the bathroom, and the outdoor hot tub, always a guest favorite! Our team will be thrilled to know their warm and welcoming service made a memorable impact on your stay. Your recommendation to family and friends is the highest compliment we could receive. We're grateful for your 5 star rating and can't wait to welcome you back for another exceptional stay. Thank you for being our guest. Sincerely, Ryan Batley General Manager
Excellent room and service. Clean, secure and well maintained hotel. Served it's purpose well and would stay here again!
R1066Glanthonyg, Thank you for taking the time to share your feedback with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We're thrilled to hear that you enjoyed an excellent stay and found your room clean, secure, and well maintained. Providing a comfortable and reliable experience for our guests is always our top priority, and we're glad to know we delivered. Hopefully you were able to enjoy the outdoor hot tub, as that is a guest favorite this time of year. We truly appreciate your kind words and are delighted to hear we served your needs well. We look forward to welcoming you back for another great stay in the future! Sincerely, Ryan Batley General Manager
Very comfortable stay. Staff were attentive and accommodating to all our needs. The suite was great for gathering of friends, especially the bar area in the room. Would definitely stay again!
peeperburger, Thank you for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear your getaway weekend with friends was comfortable and that our team took great care of you throughout your stay. It's great to know the suite, and especially the in room bar area, was a perfect fit for your group. Creating spaces that bring people together is exactly what we aim for. We'd be delighted to welcome you and your friends back for your next getaway. Thank you for choosing us! Sincerely, Ryan Batley General Manager
Neenah WI Location. Room clean and comfortable. Check in was easy and the front desk was very friendly. Price was perfect for what you get. Welcoming atmosphere. Would book again!
E6551SQcrystalh, Thank you for spending your anniversary night away with us, that's an honor we don't take lightly! We're so glad to hear your room was clean and comfortable, check in was easy, and our front desk team made you feel welcome. It's wonderful to know the value and atmosphere were just right for your special stay. We'd be delighted to have you back for another getaway whenever you're in the area. Thank you for celebrating with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center, and congratulations again! Sincerely, Ryan Batley General Manager
I've been to this Best Western in Neenah, WI a few times and have always liked it. This last time was the same, excellent service, the staff is always helpful and kind. Shout out to Jennifer, she has been extremely wonderful and is a great listener!
X8999YGsuej, Thank you for the wonderful review and for choosing to stay with us again! We truly appreciate your loyalty and are thrilled to hear that each visit continues to meet your expectations. Your kind words about our team, especially Jennifer, are greatly appreciated. We will be sure to share your shout out with her. We're grateful for your continued support and look forward to welcoming you back for many more enjoyable experiences at the Best Western Premier Bridgewood Resort Hotel! Thank you for being our guest. Sincerely, Ryan Batley General Manager
The staff was really great and helpful. The hotel was really nice. The room was absolutely fantastic and everything exceeded our expectations. We were in town for a Poms Competition. Our girls loved the pool area. They don't have free breakfast, but the restaurant connected was great! Would stay here again!
Camper51546312398, Thank you so much for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We're thrilled to hear that our team made you feel welcome and that your room and overall experience exceeded your expectations. I am glad the Aquatic Fun Center was a hit with the Poms team, it's always fun to be part of a special weekend like that. While we don't offer complimentary breakfast, it's great to hear you enjoyed the connected restaurant and found it to be a good fit for your stay. We truly appreciate you choosing us and are happy to know you'd stay with us again. We look forward to welcoming you back for the next competition, or anytime your travels bring you to the Fox Cities! Sincerely, Ryan Batley General Manager
Very clean and staff was very nice! Would definitely stay here again. I enjoyed the king size bed! Your fridges need to be colder.
juliecl4761VT, Thank you for your wonderful review and kind words! I am glad you enjoyed your stay, especially the cleanliness, friendly service, and comfort of our king beds. We also appreciate your feedback about the refrigerator, it's helpful as we continuously look for ways to improve the guest experience. We strive to provide exceptional hospitality and be leaders in our industry, and your comments help us get closer to that goal. We look forward to welcoming you back again soon to the Best Western Premier Bridgewood Resort Hotel & Conference Center. Sincerely, Ryan Batley General Manager
🎱 Excellent, high quality service. And with an indoor pool and outside and inside jacuzzi. New building with restaurant and separate bar. Staff is outstanding! I want to recognize the dark hair woman working the desk on the Evening of 3 Nov 25 as Award worthy Malcom Baldridge level Customer Service. I believe her name started with a J? But my only mention is all of the staffs name tags are hard to see or read at the five feet distance I cant wait to visit them again soon! Retired happy married man of 51 years Ps I have no explanation for the eight ball icon.
franksW9013CF, Thank you so much for your wonderful review, and congratulations on 51 years of marriage! We're honored you chose to stay with us and thrilled to hear you enjoyed our resort, amenities, and the outstanding service from our team. I will be sure to share your kind words with our Front Desk team, especially the associate working the evening of November 3rd, as she'll be delighted to know she made such a positive impression. Thank you also for the helpful note about our name tags; we'll look into improving visibility so our team members are easier to identify and recognize. We truly appreciate your kind words and look forward to welcoming you back to the Best Western Premier Bridgewood Resort Hotel again soon! Thank you for being our guest. Sincerely, Ryan Batley General Manager
The staff was really great and helpful. The hotel was really nice. My only issue was how rock hard the furniture was in the sitting area, it was actually painful to sit on. And, they don't have free breakfast which was a bummer. We had dinner at the restaurant on site and were really disappointed. The server was great, but the food was awful.
Dream33488186603, Thank you for sharing your feedback. I'm glad to hear our team made a great impression and that you enjoyed the resort overall. I'm sorry, though, that some aspects of your visit didn't meet expectations, particularly with the restaurant experience and the comfort of the furniture in your sitting area. That's not the level of comfort or quality we strive to provide. Your comments will be be shared with both our restaurant and hotel teams so we can address these concerns directly and ensure improvements are made. In hopes of making positive change, please feel free to reach out to me directly at ryanbatley@bwneenah.com with details about your restaurant experience. What you ate, time of visit, etc. I look forward to your constructive feedback. We appreciate you choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center and hope you'll consider giving us another opportunity to provide the exceptional experience we're known for. Sincerely, Ryan Batley General Manager
The jacuzzi in the room was nice but the shower had 0 pressure. The tv was outdated as well. If you are hoping to just stay in the room in the jacuzzi and watch tv to relax this is not the room for you. I paid extra for this room for my honeymoon and am honestly disappointed.
jacqlynv2025, Thank you for sharing your feedback. I am sorry to hear your honeymoon stay fell short of expectations. That's certainly not the experience we want for our guests, especially for such a special occasion. We are currently in the process of updating our TV services, though technical concerns with our provider have delayed the rollout. We're also actively increasing water pressure throughout the guest rooms, and that project is about two thirds complete. I apologize that your room was affected during your stay. Please reach out to me directly at ryanbatley@bwneenah.com, so I can make this right for you. We appreciate your understanding and hope to have the chance to restore your confidence in us. Thank you, Ryan Batley General Manager
Very nice and very clean. Staff is very friendly and helpful. The pool was having issues on one day of our stay. Otherwise a wonderful experience.
Trip31700480209, Thank you so much for your review and for choosing to stay with us! I am happy to hear you had a wonderful experience and found our team friendly and helpful. We do apologize for the brief pool issue during your visit, that's not typical for us, and our maintenance team has since addressed the problem to ensure it's operating properly. We truly appreciate your kind words and look forward to welcoming you back for another great stay soon! Sincerely, Ryan Batley General Manager
Requested a hot tub room a year in advance for my daughter's wedding. Did not get. Could not get a suite either but the in laws got one. The area to dress in for the brides was too far away from wedding reception and ceremony. Had to walk through halls to get there. Guests had to walk through the bar to go out back to wedding. No signs up that we saw. No communication about our items in the room we got dressed in. No communication about extra items brought in and where they were put. Cake, favorites, etc.
T7593NDomicaa, Thank you for sharing your feedback. I am sorry to hear that parts of your daughter's wedding weekend didn't meet expectations, that's not the experience we want for our wedding families. Carita's Cove has been well received as our “Get Ready Room” for wedding parties, offering a spacious setup with a 70 inch TV, private patio, convenient bathroom access, and a walking path that connects directly to the ceremony space. Guests are welcome to reach the ceremony either through the restaurant or via walking paths from the North Tower and playground area. We also have directional signage posted at our restaurant and banquet entrances, and our team is always happy to assist with any questions or coordination needs. We sincerely apologize for any missed communication regarding your suite request and the handling of your items. Your comments are appreciated and will be shared with our team to help ensure smoother coordination and communication for future weddings. Thank you for your family trust with such a special day. We wish them the best in their new chapter. Sincerely, Ryan Batley General Manager
Excellent facility with restaurant on property Rooms are large and equipped with desk and wifi complimentary Bathroom very modern with Delta adjustable shower and American Standard toilettes Pool on property ( indoor) Business office lacks computer but printer present which is not Airplay compatible Parking is complimentary
Momafan, Thank you for your thoughtful review! I am glad to hear you enjoyed your stay and appreciated our spacious rooms, modern bathrooms, and convenient on site amenities, including Batley's Grill & Bar and our Aquatic Fun Center that includes an outdoor hot tub. I also appreciate your feedback regarding the business center equipment. We're currently reviewing upgrades to improve convenience for our business travelers, including computer and printer compatibility updates. Thank you again for choosing the Best Western Premier Bridgewood Resort Hotel & Conference Center, recently voted the #1 hotel in the Fox Cities! We look forward to welcoming you back on your next visit to the area. Sincerely, Ryan Batley General Manager
Stayed a couple nights while working away from home. I would have to say that this was the nicest hotel I've ever stayed in! My family met me the second night and we enjoyed the aquatic center together! Staff was extremely pleasant and caring. Rooms were clean, comfortable, and almost luxurious! Would stay here again and again!
roryb599, Thank you for such a wonderful review! It is exciting to hear that you and your family enjoyed your stay and had the chance to relax together in our Aquatic Fun Center, now featuring an Arcade. It's especially rewarding to know that our team's friendliness and care helped make your time with us memorable. We take great pride in providing clean, comfortable, and elevated accommodations for both business and leisure travelers, and it's fantastic to hear we exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back to the Best Western Premier Bridgewood Resort Hotel & Conference Center on your next visit to the Fox Cities! Sincerely, Ryan Batley General Manager
Everything was clean and check in was a breeze. Room was in great condition and water was hot and high pressure. Very pleasant stay! The attached restaurant is homey and delicious. And the amenities were clean and well run. Everyone was very friendly and accommodating.
existentialgal, Thank you for your wonderful review! We are thrilled you had such a pleasant stay and that your visit to Packer country was a great one. It's fantastic to hear you enjoyed your guest room, our resort amenities, and a delicious meal at our restaurant, Batley's Grill & Bar. We truly appreciate your kind words about our friendly and accommodating team, they take great pride in creating a warm, welcoming experience for every guest. We hope to see you again soon for another game weekend or a relaxing getaway! Go Pack Go! Sincerely, Ryan Batley General Manager
We had our wedding reception at the Bridgewood. We couldn't be happier. The service was top notch all around. Highly recommend!
Go16942468593, Thank you so much for your kind words and for trusting us with such a special day! Our team is honored that you chose the Best Western Premier Bridgewood Resort Hotel & Conference Center to celebrate your wedding reception. Hearing that everything from our service to your overall experience was “top notch” is great to hear. Your recommendation is the highest compliment we could receive, and I will be sure to share your kind feedback with everyone who helped make your celebration memorable. Thank you again for letting us be part of your day. We wish you a lifetime of happiness together and hope to welcome you back soon for an anniversary stay or future celebration! Sincerely, Ryan Batley General Manager
The hotel and staff exceeded my expectations!! Everyone was helpful and kind!! And the event coordinator was extremely helpful and efficient
G8701LQpaulaj, Thank you so much for your wonderful review! We're thrilled to hear that our team exceeded your expectations and that you received such helpful, kind service throughout your stay. It's especially great to know our Event Coordinator made such a positive impression, we'll be sure to share your kind words with them. With easy access off Interstate 41, complimentary parking, 11,000 square feet of meeting space, 133 guest rooms, and an attached restaurant, Bridgewood is truly a one stop destination for meetings and events. We're also honored to be recognized as the #1 hotel in the Fox Cities. We truly appreciate you choosing the Best Western Premier Bridgewood Resort Hotel & Conference Center and hope to welcome you back again soon for another exceptional experience. Thank you for being our guest, we're grateful for your business and support. Sincerely, Ryan Batley General Manager
Excellent hotel for a stay. Staff was helpful and friendly. Pool and hot tub were clean and just right. Room was perfect as well
charlesmF15IB, Thank you for sharing your review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that you had such a pleasant and enjoyable stay with us. It's wonderful to know our friendly team, clean Aquatic Fun Center, and comfortable rooms all made for a great experience. We truly appreciate your kind words and hope we'll have the chance to welcome you back again soon to the #1 hotel in the Fox Cities. Sincerely, Ryan Batley General Manager
Family members from Wisconsin and Michigan met here to celebrate a significant birthday. We had a great time, all the generations enjoyed the facilities, and the staff was wonderful.
suepX4081FY, Thank you for sharing your experience with us! We're delighted that the Best Western Premier Bridgewood Resort Hotel and Conference Center was the spot for your family's special birthday celebration. It's wonderful to hear that all generations enjoyed our resort amenities and that our team helped make the gathering memorable. We take pride in being a place where families can come together, celebrate, and relax, and feedback like yours is so appreciated. We hope to welcome you and your family back again soon for more special moments! Thank you, Ryan Batley General Manager
So beautiful and so many things to do! Great family reunion! They have bikes to rent, pool and water area for kids, tennis and pickle ball court, and so much more! A must come back!
torihZ1681AG, Thank you for your wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're so glad your family reunion was a success and that you were able to enjoy so many of our amenities, from the bikes and courts to the Aquatic Fun Center and Arcade. Creating those kinds of fun, memorable getaways is exactly what we hope for all our guests. We can't wait to welcome you back for your next visit , whether for another family gathering or just a weekend away to relax and play! We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Super clean room and great access to restaurant, trails, outdoors! Very convenient. The wedding venue is huge and beautiful, everything right there! It was fun and relaxing. The staff were friendly and helpful.
G6515ZXsherylb, Thank you for sharing such kind words about your stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am happy to hear you enjoyed the convenience of having everything right on site. from our guestrooms to the restaurant, outdoor trails, and of course, our wedding accommodations, including our Ceremony Pergola. It's wonderful to know your experience was both fun and relaxing, and that our team helped make it memorable. We appreciate the wedding couple for choosing Bridgewood for such a special occasion and hope we'll have the pleasure of welcoming you back again soon, whether for another celebration or a relaxing getaway. Sincerely, Ryan Batley General Manager
My family and I stay at the Best Western at least yearly. The Premier in Neenah is an outstanding hotel. Great staff (Christina, Isabelle, Jennifer(s), Courtney, Logan, Kayla, and others. Nice amenities. Very clean. Spacious rooms. Reasonably priced. I would highly recommend this hotel to others!
wendybl9134NH, Thank you so much for your continued loyalty and for sharing such kind words about your experience! We're thrilled to hear that your family makes it a tradition to stay with us and that you consider the Best Western Premier Bridgewood Resort Hotel and Conference Center an outstanding hotel. I love to see our team members Kristina, Isabel, Jennifer(s), Courtney, Logan, Kayla, and more, recognized for the friendly, attentive service they strive to provide. We take great pride in offering clean, spacious rooms, thoughtful amenities, and great value for our guests. Knowing that you would highly recommend us is one of the best compliments we could receive. We can't wait to welcome you and your family back for your next visit! Thank you for being our guest. Sincerely, Ryan Batley General Manager
We were in the new section of the hotel. Very nice, spacious and updated room for the price! Starbucks coffee, fridge and microwave with 55" Samsung TV. Also supplied robes. Could never stream through our mobile device so that was a bit disappointing. Lovely private river view as well.
439janeenf, Thank you for your wonderful review and for choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am happy to hear that you enjoyed the comfort and design of our new section, along with the in room touches like Starbucks coffee, fridge, microwave, robes, and TV. I am glad you were able to enjoy the view of the Neenah Creek. We appreciate your feedback regarding streaming from your mobile device. We are working with our TV provider to improve the guest experience and have this available before the end of the year. We hope to welcome you back soon for another relaxing stay! Sincerely, Ryan Batley General Manager
Great room & coffee. We had a class reunion there and everything was perfect! The food was good and restaurant was wonderful for breakfast.
Inspiration548540, Thank you for sharing your kind words! We're delighted to hear that your class reunion was a success and that you enjoyed your room, breakfast, and time in the restaurant. Our team at the Best Western Premier Bridgewood Resort Hotel and Conference Center takes great pride in being part of such special gatherings, and it's wonderful to know we could help make your event memorable. We're honored to have recently been named the #1 Hotel in the Fox Cities, and feedback like yours reminds us why we love what we do. We look forward to welcoming you back for future reunions, getaways, or whenever your travels bring you to the area! Sincerely, Ryan Batley General Manager
This was the best experience I have had to date at a hotel. Our room was clean and comfortable. Every staff member was pleasant and helpful. The facility was well kept. This Hotel had many amenities should you not want to leave to entertain the entire family for the duration of your stay. The onsite restaurant/bar is top notch, great food and drinks. They go out of their way to make sure their customers are 100% satisfied!!!
rebeccsf2025, Thank you for this wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're absolutely thrilled to hear your stay with us was the best hotel experience to date. It is great to know you found the room clean and comfortable, and that our entire team was able to make your stay special with their kindness and helpfulness. We aim to be a place where families can truly relax without needing to leave, we're glad our amenities, restaurant, and bar all helped provide that for you. Your satisfaction is our top priority and knowing we “got it right” for you is extremely rewarding. Thank you again for choosing us and for your kind words. We look forward to welcoming you and your family back again soon! Sincerely, Ryan Batley General Manager
Was not aware of an extra charge of $100 for deposit. For blindsided with that when checked in. And now informed the deposit won't be released for up to a week. Booked for granddaughters wedding. Also was nor aware people visiting us would nor be allowed to swim or visit in hot tub with is. Gave out 2 wrist bands to wear to pool. No breakfast included with insane pricing. A 10% off voucher to use. What a joke. May not be a lot to some, but it wiped me out. Since the Thurs price was almost 3 times Friday's because of a stupid packer game being in town how many miles away. And now I am broke for a week waiting for it to be put back. Was not enjoyable stay as we had hoped. They were still doing construction on the floor and wing we were put on also. Will not be staying again. Ridiculous almost $700 for 2 nights and for what. Certainly wasn't luxurious. Should have stayed with Cobblestone.
carriee465, Thank you for taking the time to share your feedback, and please allow me to address your concerns. The $50 incidental hold you experienced is an industry standard across hotels and is not unique to our resort. These funds are not charged but rather held in case of any incidental expenses. The timeline for the release of those funds is determined by your bank, though in most cases it takes 2–3 business days. I want to sincerely thank the wedding couple for trusting us with such a special day. We are honored to have hosted their celebration. Regarding pool use, our Aquatic Fun Center is reserved for registered hotel guests. This policy is in place to ensure the comfort and safety of our paying guests who are entitled to enjoy the amenities without overcrowding. That said, we do offer pool parties, typically scheduled for birthdays Sunday through Thursday during non peak occupancy times. As for your rate concerns, Green Bay Packers home games have an impact on communities from Door County through Oshkosh. Rates are set once the schedule is released in May, reflecting demand across the region. We understand this can feel frustrating, and we do our best to balance fair pricing with peak demand periods. With construction, we recognize the challenges of being a 24/7, 365 day operation while still reinvesting in our facilities. We are proud to continuously upgrade our property to provide the best accommodations possible and strive to minimize guest impact during these projects. Above all, our team strives to be leaders in cleanliness, friendliness, and accommodations. We were recently awarded Best Hotel in the Fox Cities by the Readers' Choice Awards, and we hope to have the chance to welcome you back for a future visit that better reflects the standards we are known for. Thank you again for your feedback. Sincerely, Ryan Batley General Manager
I've stated the Bridgewood multiple times and every experience has been first class. Rooms are clean and well kept, the new wing is beautiful. Staff is very friendly and helpful and the restaurant bar has good options at a fair price.
Bdougherty223, Thank you for your loyalty and for taking the time to share your feedback. I am glad to hear that your experiences with us have consistently been first class. It's wonderful to know you've enjoyed our clean, well kept rooms, the new wing, and the friendly service from our team. I also appreciate knowing our restaurant has the quality and value you expect while traveling. We truly appreciate your continued trust in us at the Best Western Premier Bridgewood Resort Hotel and Conference Center and look forward to welcoming you back on your next visit. Sincerely, Ryan Batley General Manager
This is our go to place when we come up for Packer games. It has everything….suites with plenty of room for families, great pool, indoor and outdoor hot tubs and small indoor water park for kids. Attached restaurant and bar is a plus. Staff is great, so friendly and helpful.
Paul, Thank you for your wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We love being your go to spot when coming up for Green Bay Packer games and are thrilled to hear you enjoy our spacious suites, fun aquatic center with new arcade, and hot tubs. It's great to know the attached restaurant and bar add to your experience as well. We're especially proud of our friendly and helpful team, and your kind words will be shared with them. We look forward to welcoming you and your family back for more Packer games and special getaways! Sincerely, Ryan Batley General Manager
Excellent! Clean, lovely room, restaurant right next door. Responded quickly to a question. Very friendly . We had a suite that had a separate room with a couch and desk and tv, loved that!
A9207HUwayneg, Thank you for your wonderful review! We're glad to hear that you enjoyed your suite and the comfort of having a separate living space to relax in. It's also great to know our team's responsiveness and friendliness helped make your stay an excellent one. We truly appreciate you choosing the Best Western Premier Bridgewood Resort Hotel and Conference Center, and we hope to welcome you back again soon for another clean, comfortable, and enjoyable experience. Sincerely, Ryan Batley General Manager
Went with young family. When we went they were under construction and had a horrible sewer smell in the lobby. Pool accommodations were great. Could use updated basketball hoops in pool. Hotel room was great.
mandom231, Thank you for taking the time to share your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I'm glad to hear your family enjoyed our Aquatic Fun Center and guest rooms. I also appreciate your feedback on the basketball hoops, unfortunately, the rims have been bent from kids hanging on them, but we do have replacements on order and will install them as soon as they arrive. I sincerely apologize for the temporary construction and the odor you experienced during your visit. A subcontractor accidentally struck a sprinkler head, which caused significant damage and required immediate repairs. I'm pleased to share that this work is now complete, and the issue has been resolved. We look forward to providing you and your family with an even better experience on your next stay. Sincerely, Ryan Batley General Manager
Enjoyed very much as usual!!! Everything is beautiful, clean, the staff is beyond helpful and it makes all the difference from other places I could have stayed. Always my 1st choice.
Shannon, Thank you for your wonderful review and for making the Best Western Premier Bridgewood Resort Hotel and Conference Center your first choice when visiting the area! We're glad to hear you always enjoy your stays with us and that our clean facilities and helpful team members make a difference. We also just celebrated being voted the #1 hotel in the entire Fox Cities by the Community Choice Awards. Your loyalty is truly appreciated, and we look forward to welcoming you back again soon. Sincerely, Ryan Batley General Manager
This hotel is so clean. Employees are super friendly. They have so much to do onsite. Bar, restaurant, activities like basketball, pickleball, volleyball, play set for small kids, cornhole, mini golf (all mostly free expect mini golf), hiking trail, two pools, two hot tubs, etc. we had a jacuzzi suite. Jacuzzi was amazing - it actually fits two people very comfortably.
postr99, Thank you for your wonderful review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am happy to hear you enjoyed your stay and were able to take advantage of so many of the activities and amenities we offer onsite. It's great to know your jacuzzi suite was the perfect fit for relaxation, too! Our team takes pride in keeping everything clean, friendly, and fun for all ages, and your kind words are appreciated. We can't wait to welcome you back for more time at the pools, trails, and maybe even a little more mini golf next time! Thank you for being our guest. Sincerely, Ryan Batley General Manager
Very nice people, very large and clean room. Pizza, cheese curds and breakfast in restaurant was good. Enjoyed our stay.
L9990KTangies, Thank you for choosing to stay with us while attending a wedding! Congrats to the newlyweds! I am glad you enjoyed our spacious, clean rooms and had a chance to try some of our guest favorites like flatbread pizza, cheese curds, and breakfast in our attached restaurant. It's wonderful to hear that our team helped make your visit enjoyable. We hope to welcome you back again soon, whether it's for another celebration, a family getaway, or a relaxing weekend in the Fox Cities. Thank you for being our guest. We are grateful for your support. Sincerely, Ryan Batley General Manager
Always a great time when I'm here. Clean ,relaxing, hospitality and friendly environment. Thanks again for a wonderful stay .
248latricew, Thank you for your kind words and 5 star review of the Best Western Premier Bridgewood Resort Hotel & Conference Center! We're delighted to hear you enjoyed another clean, relaxing, and friendly stay with us. Providing a welcoming environment and genuine hospitality is always our goal, and it's wonderful to know we've made your visits memorable. We truly appreciate your support and are proud to be the Fox Cities' only resort hotel. We look forward to welcoming you back again soon! Sincerely, Ryan Batley General Manager
I've been to this hotel and conference center in the past, so I was excited to come back for a family wedding. We had a few minor issues with our room - nothing that could have been prevented. The staff worked fast to get the issues fixed and could not have been any friendlier. Pool was fun. Beautiful surroundings and the room was perfect for our family. We will definitely be back.
A6928RSrebeccam, Thank you for returning to stay with us and for sharing your experience. Congratulations to the wedding couple, and a special thank you to the families for trusting us with such an important celebration. I'm glad you enjoyed the wedding weekend, our Aquatic Fun Center, and the beautiful surroundings along the Neenah Creek. While I'm sorry there were a couple of hiccups with your room, I'm happy our team was able to resolve them quickly and with friendly service. We truly appreciate your kind words and look forward to welcoming you and your family back for a flawless visit. Sincerely, Ryan Batley General Manager
We spent the night on the bottom floor next to the side door entrance which also happens to be a smoking area. Each evening we got to enjoy second hand smoke pulled into the ventilation. As added benefit we also had the pleasure of someone smoking weed. Texted the hotel and made them aware and yet nothing was done for the next night. Construction starting at 7 am down the hall was our wake up call. I might also mention that the carpet in the bedroom smelled of urine Spoke with Rich the owner who assured me that since we were leaving one night early he would refund the night not staying and comp the previous night for the problems. Well now comes Ryan his son. We get a shorted refund since we booked through Booking ( which is an approved booking sight for them) and he would refund only the monies paid to him by booking minus commission his hotel had to pay. Tells me that I can chase the commission from booking which is less than easy. Would we return or refer? NO!! I might mention that weed is illegal in Wisconsin and the hotel was aware of someone smoking it but did nothing.
Brian123z, Thank you for taking the time to share your feedback. I'm sorry that your recent stay did not meet expectations, particularly regarding smoke odor, construction noise, and how these concerns were perceived to be handled. Our resort is entirely smoke free, including marijuana, and we take violations of this policy seriously. When our team was made aware, we investigated promptly, and management connected with you directly to address the issue. As part of that conversation, we confirmed an adjustment to your bill for the inconveniences you experienced. Because your reservation was made through a third party site, the refund we processed covered the portion of your stay paid directly to us. Any additional commission or fees retained by the third party are handled by them, which is standard industry practice. While we have no control over those charges, we do our best to assist guests in navigating that process. Regarding the construction, we are in the process of upgrading our guest bathrooms to enhance future stays. Work begins after 8:00 a.m. and is limited to daytime hours to minimize disruption, though I regret that the timing still impacted your experience. We value all feedback, positive or negative, as it helps us improve our service and facilities. I wish your experience had been more reflective of the high standards we are known for, and I appreciate you sharing your perspective. Ryan Batley General Manager
Absolutely beautiful hotel,very pristine and great price .Will definitely stay there again. STAFF WERE JUST GREAT.Stayed in the new section of the hotel.
62022, Thank you for your kind words and 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am glad to hear you enjoyed your stay in our new section, the Bridgewood North Tower, and that our team helped make your visit extra special. This spring, we fully renovated our hotel lobby and hallways, added a brand new arcade, resurfaced our pools, and opened the North Tower, featuring 39 guestrooms, a meeting room, and a fitness center, all with beautiful views of the ponds, Neenah Creek, and surrounding wildlife. We truly appreciate your feedback and can't wait to welcome you back again soon. Thank you for being our guest, we're grateful for your business and support! Sincerely, Ryan Batley General Manager
Our 3 day stay at Bridgewood Resort Hotel was above expectations. The room on the second floor near the elevator couldn't have been better. Checking in went fast and worry free. Cleanliness was top notch. The food served Saturday evening was very good. Thank you for a wonderful stay.
richardmN348YZ, Thank you for the kind words and for taking the time to share your review! It is exciting to hear your three day stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center exceeded your expectations. It's great to know your room location, check in experience, cleanliness, and dinner on Saturday evening all contributed to a perfect weekend. Your feedback means a lot to our team, and I'll be sure to share your compliments. We truly appreciate your support and hope to welcome you back again soon for another relaxing and memorable stay. Sincerely, Ryan Batley General Manager
Everything was wonderful. Close to all the things we wanted. Staff was excellent . Stayed at different hotels in the area over the years, this by far the best
steeleydan, Thank you for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're honored to be your top choice in the area and thrilled to hear everything about your stay, from our convenient location to our exceptional team, met your expectations. Our team takes great pride in providing a clean, comfortable, and welcoming experience for guests of all ages, and your kind words will be fun to share with those who deserve to hear it. We look forward to being your home away from home for future visits to the Fox Cities! Sincerely, Ryan Batley General Manager
The hotel room was comfortable and very clean. The pool area was perfect as always. My grandsons always have fun in the pool and in the arcade.
lsc53086, Thank you for choosing the Best Western Premier Bridgewood Resort Hotel for your family birthday celebration! I am happy to hear your room was clean and comfortable, and that your grandsons had a blast in the Aquatic Fun Center and new arcade. These are two of our favorite spots for family fun! Our Team will be excited to know we helped make your special occasion even more memorable. We hope to welcome you and your family back for more celebrations soon! Sincerely, Ryan Batley General Manager
Staff was nice very helpful house keeping came up to our room to show us how to use the TV remote lol room was clean and very nice
dianehZ8536JG Thank you for the kind review and 5 star rating! I am glad to hear our team made a great impression and that housekeeping was able to assist (even with the remote!). We take pride in providing clean, comfortable rooms and friendly, helpful service, and it's wonderful to know that came through during your stay. We hope to welcome you back to the Best Western Premier Bridgewood Resort Hotel and Conference Center again soon! Sincerely, Ryan Batley General Manager
The hotel was very clean and the staff was super friendly! Loved the on site restaurant and the kids more than enjoyed the pool and "water park"
cassandracT1160QG, Thank you for your kind review and for choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are glad to hear that you enjoyed a clean and comfortable stay, and that our team made a positive impression with their friendly service. It's also great to know your family had fun at the aquatic fun center as that space was designed with families in mind, and it's always rewarding to hear they were a hit! We also recently added an arcade. We're equally happy you enjoyed Batley's Grill & Bar during your visit, having great food just steps away from your room can make a big difference in your stay. We hope to welcome you and your family back again soon for more fun, relaxation, and great hospitality! Sincerely, Ryan Batley General Manager
Very nice hotel. We stayed one night and it was quiet. Staff are helpful and friendly. We had a good time here. Worth it. They renovated and it is very nicely don. The room was great and it looks like a good conference center as well. I would stay here again.
skays56, Thank you for your 5 star review and for choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear you had a quiet, comfortable stay and that our friendly team helped make it a positive experience. It's especially rewarding to know you enjoyed the results of our recent renovations as our team has worked hard to ensure the updates reflect the comfort, style, and quality our guests deserve. As you noted, our full service conference center and resort amenities make us a great destination for both leisure and business. We'd love to welcome you back anytime your travels bring you to the Fox Cities. Thanks again for your support, and the helpful feedback! Thank you for being our guest. Sincerely, Ryan Batley General Manager
Beautiful hotel, everything is there to have fun, eat and swimming. Great place for family and couples. They also give you complementary bike ride. We had the hot tub room which was amazing. We have a new place ❤️
tiwannaj2021, Thank you for the kind words and wonderful review! It is rewarding to hear you had such a great time with us and that you enjoyed the convenience of having everything right here, fun, food, and a relaxing swim! It's great to know you loved the in room whirlpool as those are a guest favorite. I am glad you took advantage of the complimentary bike rentals to explore the area. We aim to create a resort experience for couples, families, and everyone in between. Hearing that we're your new go to place makes our day! We can't wait to welcome you back for another amazing stay. Thank you for your business and support of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Sincerely, Ryan Batley General Manager
This hotel is beautiful. It's got nice greenery all the way around it. Lots of amenities. Like mini golf, pickle ball, outdoor seating with fire pits. The attached restaurant has excellent dining options.
dbackstrom, Thank you for taking the time to share your kind review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am glad your quick stop gave you a great impression of our resort. From the surrounding greenery and Neenah Creek to our amenities like the aquatic fun center, arcade, pickleball courts, and fire pits, we love creating an experience that feels like more than just a place to sleep. It's wonderful to hear you enjoyed the atmosphere and the dining options at Batley's Grill & Bar as well! I look forward to sharing your praise with our hard working team members. We hope your travels bring you back soon, whether for another stopover or a longer stay to enjoy everything the property and Fox Cities area have to offer. Sincerely, Ryan Batley General Manager
This hotel is a must stay if you are in the Fox Valley area. It is so clean and well-maintained, staff is very professional and polite. Beds and pillows were very comfortable as we are traveling through this area in Wisconsin, I would go out of my way to stay here again.
PapaDZ, Thank you so much for the wonderful review, and as a fellow member of the Neenah community, your kind words mean even more to us! We're thrilled to hear your stay was comfortable and that our clean, well maintained property and professional team left a strong impression. Our team members take great pride in creating a welcoming environment for every guest, whether they're visiting from out of town or enjoying a local staycation. It's especially rewarding to know you'd go out of your way to stay with us again. As the Fox Cities' only resort hotel, we're proud to offer a Park N Play experience for guests traveling for fun, work, weddings, or just a little leisure. We hope to welcome you back soon to the Best Western Premier Bridgewood Resort Hotel and Conference Center! Sincerely, Ryan Batley General Manager
Amazing accommodations. Clean, spacious and comfortable. Easy booking, easy check in and easy checkout. Got a restful sleep for my daughter's WPGA golf tournament the next day. Convenient dinner and breakfast on site at Batleys Bar & Grill. Professional and courteous staff.
V4421MVjuliak, Thank you for your kind review and for choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center before your daughter's WPGA tournament! I'm excited to hear that your accommodations were clean, spacious, and comfortable, and that you were able to get a restful night's sleep before such an important event. That's exactly what we strive for! It's also great to know you enjoyed the convenience of Batley's Grill & Bar for both dinner and breakfast. We'll be sure to share your compliments with our restaurant and front desk teams, your recognition will be a pleasure to pass along. We hope the tournament went well and look forward to welcoming you back for future visits, whether for more golf, family time, or a relaxing getaway. Our convenient location off Interstate 41 in the heart of the Fox Cities makes it easy to get wherever you may be heading. Sincerely, Ryan Batley General Manager
The hotel staff was very polite and very helpful. Our room was very clean and bedding was soft and comfortable. Even with a lot of remodeling going on everything was clean . The Hotel restaurant Batley,s Grill and bar was simply amazing, the staff was kind fast and very polite, and the manager was awesome. And the food was very awesome. Also there is an amazing play area with an Ice cream stand behind the restaurant. I give the owners a high 5 and more for what they have done to this place. I been there a few times before the changes and it was very good but the work that they put into this place is unbelievable. Great Job Batley,s
277randyg, Thank you so much for your kind words and for taking the time to share such a thoughtful review! Our family and team are thrilled to hear that you enjoyed your stay and appreciated both the comfort of your guestroom and the service you received. It means a great deal to know that the ongoing remodeling didn't take away from your experience. Countless hours go into the planning, detailing, execution, and cleanup required for property improvements in a 24/7, 365 day operation, so your recognition of those efforts truly means a lot to us. We're especially glad you had a great visit to Batley's Grill & Bar! We're proud of the team there, and we'll be sure to pass along your compliments to the team members and manager. The outdoor patio and play area are definite guest favorites during the warmer months, and it's wonderful to know you enjoyed them. We've worked hard to create a Park N Play resort experience so guests of all ages can relax, dine, and have fun, all in one place. From all of us, thank you for the high five! Your continued support and return visits are what keep us motivated to keep improving. We look forward to welcoming you back again soon! Sincerely, Ryan Batley General Manager
We stayed here for our anniversary in a 2 room suite and it was a great room for the price. The amenities and decor were very good, and service was very good. There is an on-site restaurant, breakfast is not included in the room price but there is food on-site. This is a resort property so expect some family noise, the hotel does have quiet hours signs posted which I think makes a big difference. The air conditioning didn't quite get the room cool enough, but it was exceptionally hot and humid that weekend so it might be able to keep up better during normal weather. There's a golf course and mini-golf at the property.
sarahwX1006DW, Thank you for choosing the Best Western Premier Bridgewood Resort Hotel and Conference Center to celebrate your anniversary, and for taking the time to share your experience with us! We are happy to hear you enjoyed your 2 room suite and felt the value and amenities lived up to your expectations. It's also great to know our service and onsite offerings like the restaurant, aquatic fun center with outdoor hot tub, and mini golf added to your stay. If you weren't able to take advantage of the walking trails along Neenah Creek, we recommend that for next time! You're right, being a full service resort with something for everyone does mean we often welcome families, but we're glad you noticed our quiet hours signage, which we find helps keep the balance for all guests. We also appreciate your feedback on the air conditioning. The extreme heat and humidity that weekend definitely challenged our systems, but we'll make sure to monitor this and improve wherever possible. Thank you again for staying with us. We hope your anniversary was filled with wonderful memories, and we'd love to welcome you back anytime, maybe for another celebration or a relaxing getaway. Sincerely, Ryan Batley General Manager
Fantastic! Great room with a lush shower and very comfy bed. Enjoyed the amenities including pickle ball, pool and restaurant. Very nice stay!
P965GHmarys, Thank you so much for the wonderful review ad 5 star rating! I am glad to know you had a fantastic stay and enjoyed your room, especially the shower and comfort of your bed. It's great to know you were able to take advantage of our amenities, from pickleball and the aquatic fun center with arcade to dining at our restaurant. We aim to provide something for everyone and create a fun, relaxing and Pak N' Play resort experience. We appreciate you choosing the Best Western Premier Bridgewood Resort Hotel and Conference Center and hope to welcome you back again soon for another great visit! Sincerely, Ryan Batley General Manager
We descended on the is lovely place, about 40 strong for our first family reunion in probably 25 years. We used all the amenities and facilities from the conference/party room to the pool, and even down for a nice hot cup of tea to soothe the throats made sore from so much laughter and talking over each other, snapping photos and making videos of so many moments. Our oldest was 93, our youngest 3 months old, and all of us found spaces and places to meet up, eat delicious food with great friendly service and of course there was the obligatory ‘closing the bar' where we were able to keep the fun going so we could squeeze out every last moment together. Big clean rooms, lovely open spaces, plenty of parking and easy access to quick shopping for everything you forgot to bring or wanted to take home from big beautiful wonderful Wisconsin. So, if you'd like a place for a big event or even just a little getaway, this is it. Thanks to Crystal and Luke and all the amenities staff. You made family time a great time. Bless you❤️
CynthiaAtty, Thank you so much for this wonderful and kind review! We are absolutely honored that you chose the Best Western Premier Bridgewood Resort Hotel and Conference Center as the gathering place for such a meaningful family reunion, especially after 25 years! It's incredibly special to hear how your group, spanning from 3 months to 93 years young, made full use of our amenities and created so many unforgettable moments together. Your fun descriptions, from the laughter and storytelling to the closing of the Sports Lounge, will be rewarding for our entire team to read. These are exactly the kinds of memories we hope our resort can help bring to life. A big thank you for recognizing Kristina, Luke, and our Front Desk Team. We'll be sure to pass along your kind words as they'll be thrilled to know they helped make your time here so memorable. We hope your family won't wait another 25 years to reunite, and when that next gathering comes, we'd be delighted to welcome you all back. Thank you for being our guests! We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Very nice, new and very clean room. We appreciated the extra towels in the room. Nice bar and restaurant. We were here previously for a wedding and liked the property.
Likeithear, Thank you for your kind review and for choosing to stay with us again! We're thrilled to hear you enjoyed one of our newly updated guestrooms and that you noticed our attention to cleanliness and the extra touches like additional towels. It's also great to know you had a positive experience at our bar and restaurant. Our team takes pride in serving both hotel guests and locals across three unique settings, our dining room, sports lounge, and outdoor patio, which features a playground, pickleball courts, and lawn games for all ages. Most of all, we'd like to thank the wedding couple for trusting our team with such a meaningful occasion. It's a true honor to be part of life's once in a lifetime moments, and we're grateful it left an impression that brought you back. We look forward to welcoming you again soon, whether for another celebration, a weekend getaway, or a relaxing escape. Sincerely, Ryan Batley General Manager
Amazing place to live in. The room was really big. I like the comfortable king size bed, the cleanliness, and the interior.
562rishabht, Thank you for taking the time to share your review, and for staying with us during the Amcor U classes, what a great group to host! We're glad to hear you enjoyed your visit and appreciated the spacious room, comfortable king bed, cleanliness, and interior design. Our team takes pride in creating a welcoming and relaxing experience, and it's always rewarding to know we delivered on that promise. We look forward to welcoming you back to the Best Western Premier Bridgewood Resort Hotel and Conference Center again soon, whether for business, relaxation, or another group outing. As the Fox Cities' only resort hotel, we're proud to offer a one stop destination for events, weddings, and memorable staycations. Sincerely, Ryan Batley General Manager
Best western in Neenah is a great place to stay. It is reasonably priced, very clean, and family friendly with its pool, heated whirlpool, outdoor playground, attached restaurant with outdoor patio seating, miniature golf, pickle ball courts, etc. we stay here whenever we visit family in the area.
h0wart, Thank you for your kind review and for being a loyal guest at the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that you find our property clean, reasonably priced, and family friendly. From the Aquatic Fun Center and whirlpools to our outdoor amenities like the playground, walking trails, and pickleball courts, it's our goal to provide a complete resort style experience for guests of all ages. We truly appreciate you choosing to stay with us whenever you're in town visiting family. As a locally owned and operated property, support from returning guests like you means a lot to our entire team. We look forward to welcoming you back again soon! Sincerely, Ryan Batley General Manager
Great hotel and so close to downtown Neenah where we spent our time. Clean, neat and wonderful room and bread. We traveled from Michigan to northern Minnesota to Neenah! It's so convent to everything. Make sure to go to the Lake and just sit. The restaurant was good too.
545pamr, Thank you so much for your kind review and for including us as part of your road trip from Michigan to northern Minnesota and Neenah! Our property is conveniently located just off Interstate 41 with free parking and EV charging access, yet it's surrounded by Neenah Creek, scenic walking trails, and peaceful ponds, offering guests a true park like setting. We're thrilled to hear you enjoyed your stay, found your room clean and comfortable, and appreciated our close proximity to historic downtown Neenah and Lake Winnebago, two of our favorite features as well! We're also happy to know you had a great experience at our on site restaurant. Thank you again for choosing the Best Western Premier Bridgewood Resort Hotel and Conference Center. We hope the rest of your journey was just as enjoyable, and we'd love to welcome you back the next time you're passing through! Sincerely, Ryan Batley General Manager
We stayed here 1 night with our two little girls ages 1 and 3. We bet up with another family who has 6 kids! We loved the pool, the arcade, the playground and the restaurant! We felt refreshed after our stay! It was a last minute decision and it was a good one! We were working around the yard for Labor Day weekend but wanted to sprinkle in some fun! Boy did we hit our mark!! We will for sure be back! Our 3 year old cried when we left!
F2637PXkaitlyns, Thank you so much for your wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It's truly exciting to hear that your last minute decision turned into such a great experience for your family. It sounds like you made the most of your stay! From the Aquatic Fun Center and arcade to the playground and restaurant, we love knowing you found the perfect balance of fun and relaxation. It's especially rewarding to hear your 3 year old didn't want to leave as we'll take that as the highest compliment! We can't wait to welcome you and your family back for another stay, and we hope to become part of a new family tradition. Until next time! Sincerely, Ryan Batley General Manager
Great accommodations for all ages. They were doing remodeling in some rooms and it gave off a bit of sewer smell in some areas. The crew that was doing the repairs were very polite..I get it tho, they are open 24/7 and repairs will happen. Great experience otherwise.
I2124DXloric, Thank you for your kind review and for recognizing the comfort of our accommodations and professionalism of our team at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am thrilled to hear you had a great overall experience and that our showers, beds, and pillows made your stay extra comfortable! We are proud of our recent renovations. We appreciate your understanding regarding the remodeling work. As you noted, operating 24/7 means we do our best to balance necessary improvements with the guest experience and your patience during that process means a lot. We're also glad to hear our renovation crew made a positive impression. I look forward to sharing your praise with our hard working team members. We look forward to welcoming you back again soon and providing an even better experience as our updates continue! Sincerely, Ryan Batley General Manager
Beautiful hotel and area. Lobby smelled because of renovation. Toilets were being removed. Could of delt with that. Elevator was out of order at end of stay and I was on 3rd floor in tower. Did not help my COPD. Views were pretty. Walking trails. Pickle ball courts.
georgiasteven, Thank you for sharing your feedback, and for choosing to stay with us. I'm glad to hear you enjoyed the beauty of our property, including the surrounding trails, pickleball courts, and views, but I'm truly sorry for the inconvenience caused by the renovation work and elevator outage during your stay. Both have been addressed as the elevator was working the following morning. As part of our ongoing commitment to improving the guest experience, we recently completed a number of property upgrades are are in the process of full bathroom renovations throughout the hotel. While we do our best to minimize disruption, I understand the odor and activity impacted your visit. We also sincerely apologize for the elevator being down near the end of your stay, especially knowing you were on the third floor and managing COPD. That is not the experience we ever want for our guests, and we appreciate your patience during a temporary, but impactful, situation. We hope you'll consider visiting us again in the future, so we can provide a much more comfortable and seamless experience. Sincerely, Ryan Batley General Manager
This hotel is very dated. A complete overhaul needs to happen. The fireplace was sad. It barely gave off heat. The couch was hard. The carpet old. Pillows were lumpy. Bed was hard. The worst part was the smell… rotten eggs. I would not choose to stay here again.
Whitney C, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not reflect the high standards we strive to provide each of our guests at the Best Western Premier Bridgewood Resort Hotel and Conference Center. As a locally owned and operated resort, your comments come as a surprise, especially considering the extensive renovations we've recently completed. As of late March, these improvements include 39 newly constructed guest rooms, a fully renovated lobby and hotel corridors, a new roof, resealed parking lot, an updated and extended sports lounge, new arcade, remodeled pool mezzanine, a new fitness center, and resurfacing of all four bodies of water in our Aquatic Fun Center. We are also in the process of fully renovating all 94 bathrooms throughout the hotel. Our team takes great pride in our cleanliness, friendliness, and amenities, and we continue to reinvest heavily in our property. We are aware of a recent odor issue related to the bathroom renovations and have addressed it immediately with our contractor. The issue has since been resolved, and we sincerely apologize that it impacted your stay. With a 24/7, 365 day business, balancing necessary construction and guest comfort is an ongoing challenge, but one we take seriously. We will fully investigate the condition of the room you stayed in, as your concerns about the fireplace, furnishings, and overall comfort are not typical of the feedback we receive. Constructive input like yours is invaluable to our continuous improvement, and we truly appreciate your candid comments. We do hope you might consider giving us another opportunity in the future to deliver the level of comfort and quality we're known for. Sincerely, Ryan Batley General Manager
This is the first time that I've stayed at this hotel. Loved the pool area setup for both adults & kids. Clean hotel with very nice bar/grill in the resort. Nice location to business & restaurants & running trails. Will be back when I'm back to the area.
O6429FQcherylc, Thank you for your kind review and for choosing to stay with us during your visit to the Fox Cities area! We're so pleased to hear that your first stay was a pleasant surprise and that you enjoyed our Aquatic Fun Center, the cleanliness of the resort, and the welcoming atmosphere at Batley's Grill & Bar. It's great to know our location met your needs, whether for business, dining, or enjoying the running trails along Neenah Creek. We look forward to welcoming you back on your next trip! If you're flying, we're just a short drive from Appleton International Airport and conveniently located off Interstate 41. Sincerely, Ryan Batley General Manager
Great place to stay! Everything was clean and well maintained. We stayed in a room that had a king bed, chair, ottoman & tv in the bedroom and a small sitting room with a sofa, coffee table, refrigerator, microwave, coffee maker and tv. There were separate heat/cool controls in each room. The attached restaurant had a great selection of good food for both breakfast and lunch/dinner and they delivery to your room. I liked that you could also get adult beverages delivered to your room with your meals. The walkway to the restaurant is very, very cool and we really enjoyed the large pool. They had adult hours for the pool from 11:00 - midnight, but can see how the pool would be popular w/kids so would like to see the adult time go from 10:00–midnight. We did not use any other amenities there, but might in the future if we had a longer stay. Highly recommend this hotel!!
Lalbers, Thank you for the wonderful review and for being our guest at the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am glad you enjoyed your stay and appreciated the thoughtful layout of your suite, from dual climate controls to the extra living space and in room conveniences. It's great to hear you enjoyed meals (and adult beverages) delivered right to your door from Batley's Grill & Bar (our attached restaurant), and that the Main Street walkway and Aquatic Fun Center made your visit even more enjoyable. The outdoor hot tub is a guest favorite for adults. Your feedback on pool hours is appreciated and will certainly be considered as we continue refining our amenities to meet guest preferences. With our growing list of resort style features, including Pickleball courts, arcade, playground, basketball hoop and walking trails with free bike rental, we hope your next stay is long enough to experience even more! Thanks again for your kind words and recommendations. We truly value your support. Sincerely, Ryan Batley General Manager
The hotel was very nice and the staff was friendly. I also really enjoyed the workout facility with quality equipment. The restaurant food was very good, but there was a bit of a wait due to short staffing. The only issue we noticed during our stay was the sulfur or sewage odor in the lobby and hallways, but the floor we stayed on smelled fresh. Overall, we enjoyed the experience and our kids loved the pool/arcade area.
Safari05584162322, Thank you for your review and for choosing to stay with us! I'm glad to hear you found the resort comfortable, our team friendly, and that you enjoyed the fitness center along with our amenities like the Aquatic Fun Center and arcade. We truly aim to create experiences where families can Park N Play. Your patience with the brief restaurant wait is appreciated, and I'll be sure to pass along your kind words to our culinary team. Regarding the odor you mentioned, I completely understand how that could be unpleasant. With our property undergoing bathroom renovations, operating a 24/7, 365 day business does come with challenges in balancing improvements with the guest experience. We've addressed the concern with our construction team and believe the issue has been resolved. We value your feedback and hope to welcome you and your family back again soon! Sincerely, Ryan Batley General Manager
This was a fantastic, family friendly property! Seems recently renovated and very tastefully. Kind and friendly staff! Great amenities like pool, arcade, and fitness center. Highly recommend for families and groups. Overall, fantastic experience!
266maija, Thank you so much for your wonderful review! I am excited to hear you had a fantastic experience and enjoyed our recently refreshed accommodations. At the Best Western Premier Bridgewood Resort Hotel and Conference Center, we take pride in being a Park N Play destination where families and groups can enjoy everything in one place, comfortable rooms, a fun filled Aquatic Fun Center, arcade, fitness center, and more. We're committed to leading the way in cleanliness, friendliness, and accommodations, and it is exciting to us when guests like you recognize those efforts. We truly appreciate your recommendation and can't wait to welcome you back again soon! Sincerely, Ryan Batley General Manager
We had a great stay at the Best Western in Neenah. The staff was friendly and helpful, and our room was clean, comfortable, and well-equipped. The location was convenient, close to restaurants and shopping, which made getting around easy. One thing we were a bit disappointed about was the breakfast, not being included felt like a missed opportunity, especially since many hotels offer it complimentary. That said, the breakfast we purchased was good and the dining area was clean and pleasant. Overall, it was a positive experience and we'd be happy to stay here again. With just a few small changes, it could easily be a 5-star stay.
117isobelr, Thank you for your thoughtful review and for choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am pleased to hear you enjoyed a clean, comfortable room, friendly service, and a convenient location close to all Neenah has to offer. We are minutes from Appleton International Airport and are easily located off Interstate 41 with free parking and a campus surrounded by walking trails, ponds and the Neenah Creek. Your feedback about breakfast is appreciated as we understand how valuable that amenity can be, and while our on site restaurant serves a full breakfast menu, we'll certainly take your input into consideration as we look for ways to enhance the guest experience. I am grateful for your kind words and hope we have the opportunity to earn that fifth star on your next visit. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We loved our stay here. The suite was perfect for family of four. The pool area and arcade were absolute highlights. We received extra blankets and toilet paper when we asked. Only downside was our room was 3 floors up from outdoor hot tub and on Saturday night, we could hear the other hotel guests being rowdy. Would not change us staying here in future.
Chyna, Thank you so much for choosing to spend Easter weekend with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am happy to hear your suite was a perfect fit for your family and that the Aquatic Fun Center and brand new arcade were highlights of your stay. It's great to know our team was able to get you those extra comforts promptly when needed. We appreciate your understanding regarding the noise near the outdoor hot tub and apologize for any disruption. Your feedback is helpful, and we'll continue to look at ways to ensure a more restful experience for all our guests. Please know our Front Desk Team is staffed 24/7 and can even be reached by text. We want all guests to enjoy their experience with us, but not at the expense of others. We will certainly address any noise concerns or other issues. We look forward to welcoming you and your family back again soon! Sincerely, Ryan Batley General Manager
Hotel was amazing. Rooms were beautiful and the beds were luxurious and very comfortable. Slept like a queen! Going thru a 3rd party not so much....they dictate the number of night stays..and charge an arm and leg more then going direct thru the Hotel itself..will never go thru a third party again..I didn't realize that I had...I have the direct number now to the hotel.
346shellyj, Thank you so much for your wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We appreciate hearing you enjoyed your stay with us, especially our beautiful rooms and luxurious beds. I am sorry to hear about your frustration with third party booking sites. Booking directly with us not only often provides the best available rates, but it also allows you to earn Best Western Rewards points. With Best Western Rewards, you can enjoy benefits like status match with other hotel loyalty programs, points that never expire, and exclusive member offers. You can even donate your points to charity! We're happy you now have our direct number, and we can't wait to welcome you back for another stay. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The checkin process was fast and easy. No wait. The room was clean and modern looking. Enjoyed having the amenities as I forgot some. The pool was fun for my daughter who is 8. We got some late night snacks which was so nice. The variety was perfect. Overall a great experience and the addition is beautiful. Enjoyed how comfortable the bed was with endless pillows.
Sarah, Thank you so much for your wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that you and your daughter had such a great experience with us, from the quick and easy check-in to the comfy beds and pillows. We're especially glad your daughter enjoyed the pool, it's always a hit with our younger guests, and that our variety of late night snacks hit the spot. It's also great to hear that you enjoyed our newly added wing, the Bridgewood North Tower as we're proud of the 39 beautiful new guestrooms overlooking Neenah Creek and the ponds. We truly appreciate you choosing to stay with us and hope to welcome you both back again soon! Sincerely, Ryan Batley General Manager
The room was gorgeous, clean, large and modern. The staff very courteous. The pool and hot tub areas were also very clean and fun. We ate at the restaurant and our food was amazing!! I highly recommend the cilantro shrimp appetizer! The only negative - our stay was too short!! ?
R922HBmaried, Thank you for your 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am happy to see that you had such an amazing experience with us, from your clean and modern room to the fun Aquatic Fun Center and delicious meal at the restaurant. We'll be sure to share your compliments with our culinary team, especially about the Cilantro Lime Shrimp Appetizer. Its a favorite for those who like some heat. We hope to welcome you back again for another memorable visit! We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Comfy bed and pillows, SUPER clean bathroom/room, and pleasantly scented soaps and shampoo/conditioner/lotion. Room has a fridge, microwave, safe, and coffee maker. Perfect shower head pressure and liked having a rober available for use.
jessicamL3204FH, Thank you so much for your wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am excited to hear you enjoyed your stay and appreciated the comfort, cleanliness, and thoughtful amenities in your room. It's great to know the bed, bathroom, and offerings like the robe and toiletries made a positive impression. We truly appreciate you choosing to stay with us and hope to welcome you back to the Fox Cities again soon for another great experience! We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Overall I would recommend this hotel.and hope to come back sometime. The pool and hot tub setup is nice. The room was also very spacious and clean. We had a few minor issues with the bathroom exhaust fan not working and the bathroom outlets. We worked around it since we were only there for 2 nights. Also, it was nice having a restaurant attached to the hotel.
sat915nd2, Thank you for choosing to stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center and for sharing your experience! We are glad to hear that you enjoyed our spacious and clean rooms, as well as our Aquatic Fun Center and on site restaurant. We truly appreciate your recommendation and hope to welcome you back in the future. That is the greatest compliment we can receive. We do apologize for the problems you encountered with the bathroom exhaust fan and outlets. While we're happy you were able to work around them, we certainly want everything in your room to be in top shape. If you ever experience any concerns during a future stay, please don't hesitate to reach out to our team, we're always happy to assist. Our Front Desk is staffed 24/7 and can even be reached via text. We look forward to your next visit and hope to provide an even better experience! Sincerely, Ryan Batley General Manager
The pool water was pretty cold 27th and 28th that the kids would hardly go in it and wanted to be in the hot tub most of the time. They are 8 and 5 and I didn't want them in it for a long time... So I had to coax them to use the toddler area and slide for 15 minutes then hot tub for 5-10 minutes to warm up... Trying to get them out of the hot tub was very hard cause they would whine how cold the water was... Everything else was great. Bedrooms, restaurant, location... But the cold water and the upset kids, was no fun
Camper494659, Thank you for taking the time to share your experience with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am very sorry to hear that the pool temperature was lower than expected and we prefer during part of your stay. Unfortunately, we experienced unforeseen mechanical failures with our water circulator and boiler loop, which temporarily affected the water temperature. While we always aim to provide a comfortable and enjoyable environment, this was not up to our usual standards for the Aquatic Fun Center. Please know that we understand how important water temperature is, especially for families with young children. This was an unexpected issue, and not the norm for us. I truly regret that it impacted your visit. That said, we do follow all state regulations, and at no point did the temperatures drop below required levels. I am glad to hear you enjoyed other aspects of your stay, including your room, our restaurant, and our location. I sincerely hope you'll consider giving us another opportunity in the future to provide the warm and welcoming experience we strive for. Sincerely, Ryan Batley General Manager
Great facility for weddings and sleeping. We had a King Suite, Room 3036, which was spacious and provided excellent sleeping quarters in addition to a place for us to gather between the wedding ceremony and cocktail hour with friends. Would absolutely stay here again.
ChelleColleen, Thank you for your wonderful review and 5 star rating! We're thrilled to hear you enjoyed your stay in one of our King Suites and that it provided a comfortable space for both relaxation and gathering with friends during the wedding celebration. We take pride in being part of such special moments and are so glad we could help make your experience memorable. We look forward to welcoming you back again soon! Thank you for choosing the Best Western Premier Bridgewood Resort, your one stop destination to Park N Play! We truly appreciate your kind words and support. Sincerely, Ryan Batley General Manager
We had a fantastic stay. We stayed in the family suite and it was perfect for 4 adults and 2 littles. Our room was very clean and the staff was very friendly. We couldn't hear any of the neighbors. Beds were a little harder than I would like but we still slept well We would totally stay here again.
lovintheviews, Thank you for taking the time to share your experience! We're happy to hear that your family suite was a great fit for your group and that you found everything clean, quiet, and comfortable. Our team takes pride in creating a welcoming environment, and it's wonderful to know their friendliness made an impression. We hope you were able to experience our Aquatic Fun Center, Arcade and onsite restaurant. We appreciate your feedback on the beds and will certainly keep that in mind as we continually look for ways to improve. We would love to welcome you and your family back for another fantastic stay in the future at the Fox Cities only resort hotel! Thank you again for choosing the Best Western Premier Bridgewood Resort Hotel and Conference Center. Sincerely, Ryan Batley General Manager
Rooms were good. Staffing was pleasant. Convenient store down stairs by front office was nice. The kids enjoyed the extended pool hours and the outdoor hot tub. We enjoyed having the ability to wash cloths on the second floor (one drier and washer). The only reason it wasn't a 5 and only a 4 was because the ticket prize kiosk was not functional the entire 5 days we were there. We spent a good amount of time and money at the arcade on level 2 and racked about 5000 tickets and was only able to spend 300 tickets out of the 5000 tickets won because prize kiosk either ran out or just couldn't connect to the servers to dispense prizes. Checked it every day to see if the kiosk functionality was fixed, but it didn't work. We left on last (fifth) day with over 4000 awarded ticket unspent.
xengt2025, Thank you for taking the time to share your feedback with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to hear you and your family enjoyed your stay including the comfortable rooms and friendly team members to the convenience of our onsite amenities, pool, and outdoor hot tub. We love knowing that families are able to make great memories here. That said, I sincerely apologize for the issues you experienced with the prize kiosk during your visit. I completely understand how disappointing that must have been, especially after the time and fun spent in the arcade. We have already shared your comments with our vendor and are working closely with them to ensure more reliable functionality and timely restocking in the future. I am sorry this happened. Please ask for me next time you are here and I will make things right for you. Thank you again for your helpful feedback, and we hope to welcome you and your family back for an even better experience next time! Sincerely, Ryan Batley General Manager
Was not great for what you pay for a night WiFi didn't work Ice machine on new wing was not running people where very disrespectful after 12am walking in hallways and yelling also was woke up to people knocking on our door at 3am also when in a packed pool they still let 7 kids bring in giant tubs I feel like if it's not so full I'd understand but not when you have a full house of kids and adults all trying to enjoy there stay
H3472ISkaylan Thank you for sharing your experience with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I sincerely apologize for the challenges you encountered during your stay. Unfortunately, our third-party WiFi provider has faced unexpected technical difficulties, resulting in the service being unavailable. We completely understand how frustrating this must have been and are actively working to resolve the issue as quickly as possible. Additionally, I'm sorry to hear about the late night disruptions and the overcrowding in the pool area. We want all of our guests to enjoy their time but not at the expense of others. Please know that our Front Desk Team is staffed 24/7, and we have weekend security available to assist with any concerns. We truly appreciate your feedback and will continue monitoring these areas to ensure a more comfortable experience for all our guests. We value your business and hope to have the opportunity to welcome you back for a much improved stay in the future. Sincerely, Ryan Batley General Manager
What an amazing Hotel! The staff, the accommodation and the overall facility is top notch. It is obvious that the owners are highly engaged in the hotel operation as it reflects thru the staff's engagement, and how proud they are at to be working at a hotel that is well ran and operated.
Victor, Thank you for such a thoughtful and kind review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is wonderful to hear that you had an amazing stay and that our team's dedication and pride in their work stood out to you. Providing memorable hospitality is what we strive for. I am eager to share this with our team members as it is important to recognize their work and the impact they are having with our guests. We appreciate your recognition and hope to welcome you back again soon! Sincerely, Ryan Batley General Manager
Everyone from the front desk to the support staff at this facility were very accommodating during our three day conference. The guest rooms are very nice, the conference rooms, public areas and bathrooms were very clean and well taking care of. All this during a construction remodel project! Will definitely come back and of course recommend this place to my friends and family.
Mark, Thank you for your 5 star review! We're thrilled to hear that your conference experience was a great one and that our team made you feel well taken care of throughout your stay. It's especially rewarding to know that, even during our remodel, you found our facilities clean, comfortable, and accommodating. I am eager to share this with our hard working team members. We truly appreciate your recommendation as this is the highest form of praise there is. We look forward to welcoming you back in the future, whether for another conference or a personal getaway in the Fox Cities region Sincerely, Ryan Batley General Manager
Beds were very comfortable , decor was pleasantly updated. Dinner at the attached grill was excellent. Service was great. Establishment made sure to text us that they were only a text away if we needed anything. Felt well looked after. Would stay there again in a second!
820darciem, Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center and you found the rooms spacious, the beds comfortable, and the decor inviting. It's great to know that you had an excellent dining experience at Batley's Grill & Bar and that our team made you feel well taken care of. We love hearing that guests feel connected and supported throughout their stay as it's exactly what we aim for! We hope to welcome you back anytime for another great experience while vising the Fox Cities. Safe travels and see you again soon! Sincerely, Ryan Batley General Manager
Was not pleased with the fact that the pool was too too cold couldn't swim in. The indoor hot tub was not available this morning. We could not enjoy with the pool with my family. I come the this hotel all the time several times throughout the year.
Lindsey, Thank you for being a loyal guest and for taking the time to share your feedback. We truly value your continued support and are sorry to hear that your recent visit didn't meet your or our expectations at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We apologize for the pool temperature being too cold and for the indoor hot tub being unavailable during the morning of your check out. We understand how important these amenities are, especially when spending quality time with family. I've shared your comments with our team to ensure these concerns are addressed, as unforeseen mechanical errors are never ideal for our business that operates 24/7. We appreciate your loyalty and hope to welcome you back soon for the kind of experience you've come to expect from us. Please don't hesitate to reach out ahead of your next visit, we'd love to make it extra special. Sincerely, Ryan Batley General Manager
Absolutely the best hotel i have stayed in in the last several years. This place rivals much more expensive places and the restaurant is top notch also. They are renovating currently and, when finished, WOW, The next time I am in the area I WILL stay there again.
B8662TTmarkh, Wow—thank you for such an incredible review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is a great compliment to be considered the best hotel you've stayed in over the last several years. Your kind words about both the hotel and our restaurant team will be shared with our hard-working team members who deserve the credit. We're especially excited that you see the potential in our renovations and can't wait for you to experience the final result. Your intent to return is the highest praise we can receive. We look forward to welcoming you back the next time you're in the area. Until then, safe travels! Sincerely, Ryan Batley General Manager
Hotel is in the middle of a remodel, but don't let that scare you away, Staff was super friendly, all areas were open. Outdoor hot tub was up and running, what a nice surprise. We had a benefit and Shelly and her staff were absolutely amazing! Great work!
Josh, Thank you for your kind words and for choosing the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is exciting to hear that the ongoing remodel didn't impact your stay and that you were able to enjoy the outdoor hot tub as it always is a guest favorite. Your patience and understanding while we reinvest back in our facilities is incredibly appreciated. It's fantastic to know that Shelly and our team made your event a success. We are fortunate to have such dedicated team members who go above and beyond for our guests. I'll be sure to pass along your compliments to the entire team. We truly appreciate your support and hope to welcome you back soon to experience the exciting updates once they're complete! Sincerely, Ryan Batley General Manager
The room was decent enough but then my fiance found a nasty old crusty sandwich that must've been thrown behind the couch who knows when, and then we were so excited to take a nice, long soak in the jacuzzi but when we turned the jets on a ton of disgusting pieces of food, skin,etc….. ??????? started floating all over so it took us 4 times of rinsing and restarting the water to get it clean enough to relax in. So I mean that really sucked for the price we paid for the room. Then around 9:30pm/10pm whomever was above our room,(sounded like kids), was super loud, woke my daughter up so I was livid! Didn't stop until about 10:30pm. So I wish I could say the room was wonderful but that's just not the case this time. Very disappointed. Hopefully they'll do better if there's a next time!!
276katherinas, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. This is certainly not the experience we want our guests to have, and we understand how frustrating it must have been, especially when you were looking forward to a relaxing visit. Cleanliness is a top priority for us, and finding an old sandwich behind the couch, along with the condition of the jacuzzi, is completely unacceptable. We will address this to ensure this does not happen again. Additionally, we apologize for the noise disruption. While we do our best to manage noise levels, we regret that it affected your stay. Your experience matters to us, and we truly hope to have the opportunity to provide you with the quality stay you deserve in the future. I am going to reach out to you directly with hopes of making things right. Sincerely, Ryan Batley General Manager
The hotel and room was very clean and nice. Family friendly was a huge plus. Most of the staff was kind and welcoming. The only issue was 1 desk worker, didn't catch the name but blonde short hair with glasses. She was very rude on the phone and in person.
starc485, Thank you for taking the time to share your experience with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is pleasing to hear that you found the hotel clean, family friendly, and welcoming overall. Our team works hard to create a comfortable and enjoyable stay for all our guests. However, it is disappointing to hear that you had a negative interaction with a member of our front desk team. Providing warm and attentive service is a top priority, and we will be addressing this internally to ensure all guests feel valued and respected. We appreciate your feedback and hope to have the opportunity to provide you with an even better experience on your next visit. Sincerely, Ryan Batley General Manager
Comfortable, clean, warm and family friendly. Would recommend and would stay again. The remodels will look great once complete. Definitely recommend the restaurant as well. I don't know what else to comment on, but the stay was great! Thanks.
Ashely, Thank you for your kind words and for choosing to celebrate a birthday with us! It is exciting to hear that you found your stay comfortable, clean, and family-friendly. Your recommendation of both the hotel and our restaurant is the best compliment we can get, thank you! We appreciate your patience during our renovations and can't wait to share the finished results with you on a future visit. We're thrilled that you had a great stay and hope to welcome you back again soon! Sincerely, Ryan Batley General Manager
It was a beautiful hotel however at this town being Latino it was more of racial profiling every where my children walked or went swimming we were looked as if we were monsters pretty over whelming we wanted to just stay in our room.as well the pool area was not so clean
W5306TVericac, Thank you for taking the time to share your experience. While I am glad to hear you found our hotel beautiful, I am truly sorry that you felt uncomfortable during your stay. At the locally owned and family operated Best Western Premier Bridgewood Resort Hotel, we strive to create an inclusive and welcoming environment for all guests, and it's disheartening to hear that your experience did not reflect that. Please know that we strive to foster a positive atmosphere for everyone, guests and team members alike. Hospitality is one of the most inclusive industries, and we take great pride in employing people from all walks of life. Young workers starting their first jobs, seasoned professionals, college students, part time team members, and retirees, we employ many. This industry is known for the opportunity it offers people of all backgrounds, ages, genders, and races as we welcome everyone equally. Additionally, I apologize if the pool area did not meet your or our expectations. We hold our facilities to high cleanliness standards and will be reviewing your concerns with our team to ensure this does not happen again. I appreciate your honest feedback and would welcome the opportunity to speak with you directly to better understand your concerns. Please don't hesitate to reach out to me at 920.967.4350 x5003 or ryanbatley@bwneenah.com Sincerely, Ryan Batley General Manager
The staff was very pleasant and helpful also friendly. The room was amazing and comfortable. The pool area was neat and clean. We loved the hotel and venue areas so much, we're planning to have our wedding there!!!! I can't wait to share our day with our families at this beautiful place!!
419joannk, Thank you for your kind words and for making the Best Western Premier Bridgewood Resort Hotel and Conference Center your favorite hotel! I am thrilled to hear that our Front Desk Team Member made such a positive impression and that you found your room comfortable and the pool area neat and clean. Knowing you enjoyed the hotel and venue areas so much that you're planning to celebrate your wedding with us is a tremendous compliment! We are proud to be part of such a special day and can't wait to help make it unforgettable for you and your family. Please don't hesitate to reach out if there's anything we can do to assist in planning your dream day. Thank you again for your great review. We look forward to celebrating with you soon! Sincerely, Ryan Batley General Manager
Comfy and cozy! Great weekend getaway! Location is out of the busy area but not so far away you feel isolated. All the staff were very polite. The room was well stocked. The fireplace and whirlpool tub made for a great romantic atmosphere. Having a fridge and microwave were perfect.
doorcountybum, Thank you for taking the time to share your 5 star experience! It is exciting to hear that you enjoyed your weekend getaway with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad you found our location to be the perfect balance of comfort yet convenient. We are also glad the cozy fireplace and whirlpool tub added to your romantic stay, and that the in room amenities like the fridge and microwave made things even more enjoyable. Your kind words about our polite team members are appreciated and will be shared with our entire team. We hope to welcome you back for another relaxing getaway in the future! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Very accommodating, always friendly. We got our favorite room and they made the ongoing construction as unobtrusive as possible. Amazing to get over 8 hours of sleep every night—barring our toddler's excitement turning off and on all the lights at 6am! Can't wait to see what all the improvements will be like. If you're looking for a hotel for the NFL Draft or EAA, look no further!
Josh, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. It's great to know that our team's friendliness and accommodating service made your visit memorable, and we're delighted we could provide your favorite room. Managing construction in a 24/7, 365-day operation comes with its challenges, so it's especially rewarding to hear that the disruptions were minimal during your stay. I'll be proud to share your kind words with our team as they've worked hard to ensure our guests continue to have a great experience during this process. We're excited to unveil the improvements and truly appreciate your patience and support throughout our renovations. Your recommendations for events like the NFL Draft and EAA mean so much to us, thank you! Thank you for choosing Bridgewood, and we can't wait to welcome you back soon to enjoy our upgraded facilities. Go Pack Go! Sincerely, Ryan Batley General Manager
There was construction going on and at 6am here was a dumpster being dropped off and a lot of noise that woke me up. No mention about this in the information gave for the construction. Otherwise the hotel is usually great and I enjoy my stay here and the rooms are great.
Melissa, Thank you for your honest feedback and for being a loyal guest at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We truly appreciate your understanding during your recent stay and want to sincerely apologize for the disruption caused by the construction activity. While we strive to minimize the impact of construction on our guests, we regret that the early morning noise disturbed your rest. We are working closely with the construction team to ensure activities do not begin before 8 a.m. As a 24/7, 365-day operation, there is never an ideal time for reinvesting in our property, but we are committed to minimizing disruptions as much as possible. We're delighted to hear that you typically enjoy your stays with us and that our rooms meet your expectations. We are grateful for your continued trust and look forward to welcoming you back to a quieter, more relaxing stay with enhancements to our lobby, pools, and other facilities. Thank you again for your patience and understanding. We hope to see you again soon! Sincerely, Ryan Batley General Manager
The pillows are amazing, the hotel and rooms are very clean. Hotel staff is very nice and friendly. Pool is perfect for the kids with water slide and splash pad. Loved the outside hot tub as well. This is my 2nd time here and we are staying again this weekend.
Susie, Thank you for your wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're thrilled to hear that you enjoyed your stay and are returning for another visit this weekend. Your continued trust and loyalty are great compliments to our team. We're glad you found our pillows and cleanliness to your liking and that the Aquatic Fun Center, and outdoor hot tub added to your family's fun and relaxation. It's also great to hear that our friendly team made your stay even more enjoyable. We look forward to welcoming you back soon for another fantastic stay. Safe travels, and we'll see you this weekend! Sincerely, Ryan Batley General Manager
Cute, fun hotel. Staff was kind. It was great for a night get away. My son loved the pool area. The game room is small but it was perfect for us. Not to pricy. Basic games that you win prizes right at the game. The room was clean. A lot of noise during the night but it was new years.
Torrier, Thank you for taking the time to share your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center! We're so glad to hear that you and your son enjoyed your New Year's getaway with us. It's wonderful to know that the Aquatic Fun Center and gaming area were a hit and that our team made you feel welcome. We will be expanding the gaming area soon! We strive to create a fun and comfortable environment for families, and it's great to hear it was perfect for your needs. We apologize for any noise you experienced during your stay. New Years can certainly bring a lively atmosphere, and we appreciate your understanding. Please know that our Front Desk Team is staffed 24/7 and can even be reached by text if there is any concern we can address such as noise. Thank you for choosing to ring in the New Year with us, and we hope to welcome you back for another getaway in the future! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The staff are amazing, the room was fantastic and the price was great! Kids (and adults) loved the pool and hot tubs and the shower in the room had a great shower head. The comfortable beds with fluffy pillows and stylish artwork in the rooms made this one of our best hotel stays ever!
Andrews, Thank you for your fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are delighted to hear that your stay was such a memorable experience for you and your family. It's wonderful to know that you enjoyed our Aquatic Fun Center, as well as the comfort of our rooms and the thoughtful touches like the stylish artwork and cozy bedding. We're especially glad to hear that our team made a positive impression as they take great pride in ensuring every guest feels welcome and cared for. This will be rewarding to share with them. Your kind words are appreciated, and we hope to have the pleasure of welcoming you back for another unforgettable stay soon! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Very nice resort hotel. Was there for a family wedding and as far as I know, everything went off without a hitch. One complaint would be the quality of the food served family style for dinner. Average at best and most was cold by the time our table was served. Also, the pool area was poorly lit and was way to warm. Maybe some better fans?
Hello Nomad15599247451, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Congratulations to the wedding couple and thank you to them and their families for trusting in us with such a special day. As the Fox Cities only resort hotel, we offer an all inclusive experience that is convenient and memorable for guests. Your feedback will be discussed with our culinary team as food quality is typically an area they exceed expectations in. I am sorry for falling short along with the inadequate temperature. Your feedback regarding the Aquatic Fun Center will also be discussed as we are always looking for ways to improve and better serve our guests. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Really great staffing. Really well decorated place. Room was really spacious and had a lot of amenities. Hotel and guest room were nice and warm. The restaurant staff was also really great. Food was reasonably priced and tasted really good.
Hello U6154JQcolinm, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you for choosing our resort for your most recent business trip to the Fox Cities region. Our location is ideal for business travel as we are centrally located in the Fox Cities and in the heart of Neenah. The resort is a short drive from Appleton International Airport with easy access to Interstate 41 and free parking. Our grounds are surrounded by walking trails and the Neenah Creek. We hope to see you again when you are in the area. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Everyone was so friendly and attentive! I love the text messaging system they have in place to regularly check in! Keep up the great work and I will be back! I also got the opportunity to enjoy the attached restaurant and highly recommended it as well!
Hello Jennifer, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We appreciate your extended stay with us! Your recommendation to others is a great compliment. We are excited to see you enjoyed your experience at the resort and our attached restaurant. Guests truly enjoy our text messaging platform as it makes for convenient and fast 24/7 feedback and support. I look forward to sharing your praise with our hard working team members. We hope to see you again soon. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager r
The staff members at the front desk were some of the most pleasant people I've ever met! The rooms were big and spacious. My room could comfortably accommodate 4 people. I also loved the breakfast and dinner we had on my first day there. I will definitely love to go back.
Hello 480oluwaseuno, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your intent to return is a huge complement to our team. It is rewarding to hear our Front Desk Team made such a positive impact on your stay! Our team members work hard to create memorable experiences for our guests and personalize their interactions as much as possible. We take pride in our facilities, and routinely reinvest back in our resort to ensure its comfort and style. Our attached restaurant is a favorite not only from our hotel guests, but throughout the community. I look forward to sharing this with the members of our team who deserve the credit. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Stayed two consecutive nights in the same room. Was charged over $300 for the first night and was charged over $100 for the second night. First night was Thanksgiving Day. Exhorbitant markup for day 1 and the motel was NOT at capacity. Ripoff
Hello h0wart, Thank you for providing feedback on your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see that most of your stay was enjoyed, although we do strive for 5 star experiences. The hotel markets from Green Bay to Oshkosh did see increased demand on Thanksgiving due to the home Green Bay Packer Game and heavy leisure travel. While our rates were higher than the rest of the week, we do feel we create value based on our cleanliness, service, amenities, location and offerings. I am disappointed you did not find value in our resort and apologize for not meeting your or our standards. I hope you will consider staying with us in the future, allowing us the opportunity to exceed your expectations and provide you with a more positive, valued driven experience. Sincerely, Ryan Batley General Manager
The facility is beautiful and clean, even while undergoing some construction and updating rooms. Staff is welcoming and so kind and helpful, from booking through our entire stay, especially Maren. Thank you for such a great visit celebrating two family birthdays!
Hello A8096YWkristinem. Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Happy Belated Birthdays and thanks for trusting in us to help you all celebrate. It is great to see you mention Maren by name as our team and the service they provide is what makes our resort special. Our team is dedicated to creating memorable experiences and strives to lead our industry with their service and cleanliness. Your patience during renovation is beyond appreciated as with a 24/7, 365 business, there is never an ideal time to reinvest back in our facilities. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The best secret getaway!! Definitely will come back here. They are dog friendly super nice! The bed could be improved but the fireplace and Whirlpool are more than enough. We will be back again and again and again and again and again and again and again and again and again
Hello Judy, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is wonderful to hear you, and your Furry Friend had a memorable stay with us that will keep you coming back. That is a great compliment. Our Whirlpool Fireplace Suites are even more popular this time of year as the weather starts to cool down. If you are feeling adventurous, take it dip in our outdoor hot tub this is open all year long with a heated deck. We look forward to your next stay! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The room was great! Comfy, spacious room, clean, everything worked! Coffee, small fridge, microwave, and large spa tub for two! The restaurant/bar had great food, and excellent, fun staff! Differently staying here again when we are back in this area.
Hello 117shes, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Knowing you will be back is a rewarding compliment for our team. It is wonderful to see you enjoy the comfort, cleanliness and amenities of your guest room. This week we are starting a complete renovation of the guest bathrooms to improve our facilities even more. Guests enjoy the convenience and quality of our attached restaurant, Batley's Grill & Bar, as there is something for guests of all ages with room service an option along with their Dining Room, Sports Lounge and seasonal patio with playground. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The hotel and staff were excellent! The room was very nice and clean! The staff was very friendly. They have a bar/restaurant attached which made it easier to have meals without traveling. Would definitely stay again and will also refer friends and family!
HelloshannonmD5894IN, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your willingness to return and referral to friends and family is the greatest compliment we can receive, thank you! I am thankful to see you mention our cleanliness and staff as they work hard to create a welcoming and comfortable environment for our guests. This will be fun to share with them. Our attached restaurant always has an event to look forward to and does a great job serving our hotel guests and the local community. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We had our son's wedding there and everyone and everything was top notch. There wasn't one thing that we would have to complain about. From the time we checked in and out everything was a "10". Everything was very well organized. The dinner was absolutely delicious. There were many compliments on the buffet, and they never ran out of food. The service was excellent. It is such a classy place to have a wedding. The rooms are very spacious and comfortable.
Hello 803barbh, Congratulations to your son and now daughter-in-law! Our team is thankful for both of the families trusting in us with such an important and special day. Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Hearing everything was "top notch" is rewarding for our hard-working team members. As the Fox Cities only resort hotel, we are a destination of choice for weddings. With guest room accommodations, a grand Marquette Ballroom and patio, indoor and scenic outdoor ceremony spaces, and attached restaurant, Batley's Grill & Bar, guests feel well taken care of and entertained with the comfort of cleanliness and personalized service. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The bed was one of the most comfortable I have ever slept in. The room was very clean. The food in the restaurant was very good and the fact that it is attached to the hotel is very nice so you don't have to go outside to get there The pool area is great for kids and adults.
Hello garyb53, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Friendliness, cleanliness and accommodations is what we strive to exceed expectations in. It is great to see you mention comfort and cleanliness along with the benefit of our resort having all you need in one, convenient location. From the Aquatic Fun Center to the restaurant, all is connected and surround by walking trails and the Neenah Creek. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
It was my first time staying at a resort, and it was worth the wait. Check in was seamless, and the room was bigger than I expected. The attached restaurant, Hatley's grill and bar, was phenomenal. My wife and I had dinner our first night there, and it was so fresh. Everything on the menu seemed so great. We were there for my nephew's wedding, and the couple could not have picked a better place. If you're planning a wedding, this is the place to have it!
Hello 780chucks, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Congratulations to your nephew and now wife! We are proud to have been trusted with such an important and memorable event for both families and friends. It is great to see your first visit was such a positive experience. Our resort is an ideal location for a wedding as everything guests need for multiple days of entertainment and convenience are all located in one place. From scenic ceremony locations to reception spaces to sleeping rooms, guests can enjoy our grounds filled with family friendly activities, Pickleball Courts and a walking trail that loops our property with views of the Neenah Creek. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
This hotel is just a delightful place! The location is ideal for our needs, and is only ~15 minutes from the Appleton airport. The rooms are clean and spacious, and parking is endlessly available. Most noteworthy, though, is the exceptional staff: from the front desk to housekeeping to the restaurant and bartenders-all are polite, professional and so friendly! First rate customer service on every level!
Hello ACC1955, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am proud to see our team made such a positive impact on your experience. This will be celebrated with them! As the Fox Cities only resort hotel, our facilities are ideal for corporate, leisure, family and wedding trips. In addition to being near to Appleton International Airport, we are conveniently located off Interstate 41 with free parking. Our property is surrounded by walking trails and the Neenah Creek providing comfort and scenic views. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We are currently staying in the handicap and adjoining room. The handicap room had a SMELL when we arrived and were told to just open the window! We made these reservations MONTHS ago so our mother could “come home one last time”. So far, terrible!
Hello sarawN7074EO, Thank you for providing feedback on your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Per your reservation, you had requested an adjoining, handicap accessible room. The only room we had available that met those requests had been smoked in by a previous guest who left that room in an undesirable state. After that guest checked out, we acted quickly to replace the soiled linens and furniture and deep clean the room. We ended up throwing away many of the linens and pillows in addition to the extra time and effort spent cleaning this room. It is disappointing that the actions of previous guests have impacted your stay and experience with us. Our team did meet with you before checking in and did offer to move you to a different room if you were not comfortable with the smell. Our team also met with you yesterday to explain what happened, offered options and let you know we would be following up in regard to your bill. I regret to learn that those solutions and discussions did not meet your expectations. We hope you will reconsider staying with us in the future, allowing us the opportunity to regain your trust and provide you with a more positive experience. Sincerely, Ryan Batley General Manager
Everything was on point from the desk staff to the venue. The beds were so comfortable I didn't want to get up. Definitely would recommend this to anyone traveling in the Wisconsin area. I hope that all other Best Western follow in the footsteps of this location.
Hello D7676UDjosepht, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others is the highest praise we can receive, thank you! It is wonderful to see you note our Front Desk Team, their service and the comfort of our beds. We strive to create a home away from home experience for our guests and that starts with a friendly welcome and comfortable facilities. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Great experience. It was my first time staying in a room with a fireplace and a jetted tub. The customer service was excellent, the room was pristine. When I had a question I could use text service on my phone and received responses immediately. Thank you for giving me a great first experience!
Hello Traveler20856140475, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is great to see your first experience with us was such a memorable one. Our team strives to lead our market in cleanliness, friendliness and accommodations. It is rewarding to see you mention both our guest service and clean rooms. Our 24/7 texting service has been well received. We are glad you were able to use it! We hope to have another opportunity to serve you soon. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Just a bla place . Had problems with the reservation called in to change from a king suite to two queen suite got there and was given a 2 queen room. Was told they had been booked for over a year. Why I was told up front do not know. So I said give me the king back . Told we are sold out we have a family suite but the AC is not working said ok can I get a discount told the manager will not be in for 2 days need to talk to her then . Guess what no discount we will give you some points instead. Will never go back.
Hello 571williamb, Thank you for providing feedback on your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I regret to learn that we did not meet your expectations or our own standards during your stay. Based on the information gathered from our team, it appears that you initially booked an Extended Stay Room through Best Western. Upon contacting us directly, you expressed interest in switching room types. Subsequently, we arranged for a Double Queen Room and sent you a confirmation letter outlining the details. However, upon your arrival, you requested a suite with two rooms. At that time, our only available option was our Family Suite, which included a portable AC unit as we awaited parts for HVAC repairs. We apologize for any inconvenience caused by the room change and offered Best Western Reward points as a gesture of goodwill. I apologize if there were any lapses on our part in handling this situation. Please be assured that we will discuss this internally as a team and explore alternative solutions that could have better met your expectations. I sincerely regret any inconvenience this may have caused you. If you would like to discuss this matter further, please feel free to contact me directly at 920.967.4350 ext. 5003. We hope you will reconsider staying with us in the future, allowing us the opportunity to regain your trust and provide you with a more positive experience. Sincerely, Ryan Batley General Manager
The front desk staff and the bar and restaurant staff were the friendliest most fun and helpful staff ever. We really enjoyed our stay… they genuinely care and have a happy vibe! The hotel was very clean and comfy and our kids and grandkids absolutely loved the awesome pool area.
Hello R8060XQmaryt, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others is the highest form of praise there is. Thank you! It is rewarding for our team to receive such high praise as they work hard to create memorable and lasting experiences for our guests. It is great to know you were able to enjoy time with your grandkids at our resort. Along with our desire to provide memorable service, we also strive to be leaders in cleanliness. I am glad to see you found the resort clean and comfortable. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Hannah at Guest Services was more than helpful. I had booked my stay but the hotel never received the booking confirmation from a third party hotel booking agency. Hannah worked to get this resolved. Room was clean, pool and arcade went fun, bed was quite comfortable and I have back issues. Wish we could have stayed longer.
Hello Q125SMpattih, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Our team is driven to lead our market in cleanliness, friendliness and accommodations. Hannah is going to appreciate your kind words and seeing the effort she put in to resolve your issue made a positive impact. I am also excited to see you note the cleanliness of your guest room, comfort and arcade area. We hope to see you for a longer stay soon! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Beds were comfy...pool and hot tub were wonderful. The staff is super nice. Food at the restaurant and service is fantastic. Room service is friendly and fast. Everything is really clean and up to date. Playground is a fantastic place to kill some outside time.
Hello sharih700, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! These are the stories and feedback our team lives for! It is wonderful to hear that you and your Grandson were able to create memories together at our resort. Thank you for thinking of us for such a special occasion. As the Fox Cities only resort hotel, families find it convenient, fun and memorable to stay with us. Our onsite amenities create fun for family members of all ages from grandkids to grandparents. With free parking and easy on and off access from Interstate 41, our location makes commuting easy for all. We hope to make this an annual outing for your family. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Booked this hotel based on the pool/waterpark. Unfortunately the pool was not clean and when standing in it I could feel "stuff" under my feet which was gross. This stay would have been a 10/10 other than that- the room was nice, outdoor playground, you can rent bikes for free- but this was the dirtiest pool I've been to in a while. Red waterslide was nice. If the pool cleanliness gets changed- I'm sure we would stay again.
Hello N4627Xlcarrieb, Thank you for the positive review and constructive feedback of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see most of your experience was enjoyed. As you mentioned, our resort amenities are second to none in the Fox Valley as we are the only resort hotel in the area. Our campus features a walking and biking trail with free rental that runs along the Neenah Creek. We also have two Pickleball Courts, a basketball hoop, Rainbow Playground with cornhole toss and are located next to an 18 hole mini golf course. Our resort is typically praised for our cleanliness as I apologize for not meeting this same standard in the Aquatic Fun Center. Your feedback will be used to prevent this from happening again. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The room was very nice. I think your rates are high. The pool and hot tub was so great. I was with my grandson and he loved the slide. He is 12 and enjoyed everything also. This is a yearly thing we do together but need to find a hotel more affordable. But completely enjoyed ourselves
Hello Daydream06363948590, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We take pride in helping families make lifelong memories! It is great to see you and your Grandson were able to spend time together at our resort. Our resort is located in the heart of Neenah and is easily accessed off Interstate 41. Once guests arrive, they have all they need in one location for entertainment. Some of our onsite activities include the Aquatic Fun Center, arcade, Pickleball and Platform Tennis Courts, basketball hoop and playground area, 18 hole mini golf course and free bike rentals with convenient trail access along the Neenah Creek. Our rates do fluctuate based on demand, seasonality and local events. Please check back in the future as we strive to provide value. If you are not already a Best Western Rewards Member, this will allow you to book our best rates while earning points. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Love this resort!! The entire staff are awesome (friendly, professional & very helpful)! The accommodations are fantastic (love the pillows especially - fluffy & plenty of them). This was are second stay, and where we will stay any time we travel to the Neenah area.
Hello Terri, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It was great to have you back for a second visit. Our team works hard to be leaders in cleanliness, friendliness and accommodations. They will be excited to see their effort is making a difference with your feedback regarding our service and pillows. I am excited to share this with the team members who deserve the credit for your experience and satisfaction. We look forward to hosting you again soon. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The entire room, amenities, BATH ROBES!! Front desk service is impeccable. Highly recommend! I attended a wedding this weekend. Just BEAUTIFUL. The tables at the reception were so beautifully decorated. White linens, the works. Worth EVERY penny.
Hello Tricia, Congratulations to your friend and newlyweds! Our team is thankful for their trust with such a special day. Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is great to see all was enjoyed. As the Fox Cities only resort hotel, we are the perfect spot for weddings. With 95 guest rooms, a grand Marquette Ballroom, indoor and outdoor ceremony spaces, and attached restaurant, Batley's Grill & Bar, with patio games, playground and Pickleball Courts, the wedding couple, friends and family, have all they need for a weekend of memories in one, all-inclusive location. Your recommendation to others is the highest praise we can receive. I am excited to share your feedback with our team, including the Front Desk. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Everyone was so nice and accommodating. The best resort experience I have ever had to date! Everything we needed was available. The pool area was so much fun! The room was quiet and relaxing. The restaurant even had vegetarian options for us to try! We are definitely Best Western Premier people now!!!
Hello W4881GMjamesg, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Welcome to the Best Western Premier Family! Our team is excited to see your family make memories at our resort. We take pride in our cleanliness, friendliness and accommodations, creating entertainment for guests of all ages. We recently rebranded our restaurant which included new menu offerings and an emphasis on quality. Healthy choice and more vegetarian options were something we focused on, so it is great to read you enjoyed these options. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Very courtesy and friendly staff. As always, a clean and neat hotel. Had an issue with the whirlpool tub in the room not holding water. We were able to switch to a new room. The new room (next door) had the door proped open since arrived at 3pm. This was about 3 hrs later we moved. Thinking house keeping forgot to close it. First time playing mini golf. There is a nice playground for kids. Giant jenga, checkers and connect four. So much fun!
Hello robync528, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am proud to read our team made a lasting impression with their friendly service along with our cleanliness. Those are two areas we strive to exceed expectations in. Our resort has many offerings for entertainment with our Aquatic Fun Center, free bike rental and trail access and, as mentioned, mini golf and playground to go with our Pickleball Courts. I apologize for the issue with the Whirlpool as we will be sure to address this for future guests. I am glad our team was able to relocate you to another room. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Room was very clean & beds were extremely comfortable! Pool area was a little disappointing...pool wasn't that clean & outdoor hot tub wasn't working...had to keep contacting maintenance...other than that staff was excellent ? very close to restaurants...especially our favorite pizza joint CRANKY PATS !!
Hello Y3263DLjenniferr, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is great to see you enjoyed our location, clean rooms and comfortable beds! We are centrally located in the heart of the Fox Cities with easy access to Interstate 41 and Appleton International Airport. We also have free parking and are surrounded by the Neenah Creek. On behalf of our entire team, we would like to apologize for not exceeding your expectations in the Aquatic Fun Center. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Hannah (front desk) was exceptional. She quickly became part of the family during our three night stay, remembering our names, room numbers, giving a cuddly toy to my little girl (my daughter named it Hannah). Hotel was very clean, pool area super fun for our 4 & 7 year year old kids AND for adults. Restaurant/Bar service and food were fantastic. Outdoor area has mini golf, bags, park, pickleball, volleyball, ice cream shack, etc. So much fun.
Hello bryanrS7780RK, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am excited to share your compliments and praise with Hannah. She does a wonderful job connecting with our guests and making them feel welcome. It is rewarding to see your entire family enjoy our resort as we take pride in helping guests make memories. Our resort amenities provide fun for family members of all ages. We offer plenty of entertainment options all located on our campus surrounded by walking trails and the Neenah Creek. We hope to see your family again. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Was wonderful very quiet. Clean the bar attached has great food for room service. My dog was treated well also. Comfy bed and rooms id definitely recommend it. Leaving very satisfied. I didn't get to check out the pool area. And was even offered a ten percent discount on breakfast. Would come again for sure
Hello Y1048RBkimberlyb, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is great to see your Furry Friend was able to join us as well. Your recommendation to others is a wonderful compliment, thank you! Knowing Dogs are part of the family, we treat them like another guest. Dogs are welcomed with a treat along with dog bowls and beds being available if needed. Our restaurant patio is Dog Friendly as well as we have a menu created just for Dogs. We look forward to your next stay! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The Bridgewood offers a home away from home with upgrades by having a pool, kiddie pool, jacuzzi, fitness center, and restaurant attached. The rooms are a nice size with beds, pillows, comforter being very comfortable. The shower is phenomenal. Good variety of food and cocktails at the restaurant. And the staff are wonderful.
Hello Shelahrn369, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are proud to be your home away from home! Our team strives to be leaders in cleanliness, friendliness and accommodations. It is wonderful to see you note our resort amenities, guest rooms, shower, attached restaurant and team members. I am excited to share this with those who deserve the credit for your comfort. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The staff for the hotel and Batleys bar & grill were awesome! Everyone was friendly and super helpful! One of the better customer experiences I have had at a hotel. Food at the bar and grill was really good as well. Can't think of a negative thing to say. Highly recommended!
Hello Nick, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! This is great feedback. I am excited to share this with our team members who deserve the credit. Our team is driven to be leaders in guest service and help our guests create life long memories when staying with us. It is rewarding to hear this was one of the best customer experiences at a hotel you have had. It reassures our team that the work they do matters and is making a difference. I look forward to sharing your positive remarks with our restaurant team as well. Your recommendation to others is the highest praise we can receive. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Was wonderful, very clean... For the price would be nice if a complementary breakfast was offered. Other then that. Was really good. People in the restaurant are very friendly... We look forward to coming back!! Front desk people were very nice..
Hello Navigate, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We too look forward to having you back. I am proud to hear our team took such good care of you. Service and cleanliness are areas we strive to be leaders in and are driven to exceed expectations. I am glad you experienced memorable service in the restaurant and from the Front Desk. This will be shared with their teams. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The hotel was fine. The big problem was the swimming pool was so cloudy. I could not see the bottom of the pool. I notified the general manager who promised to take care of it and was very receptive to my complaint, but it was a very difficult swim.
Hello ajchicag0, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad you received my note about the pool and thank you for reaching out here as well. I was able to follow up with our Engineering Team and discussed your concern with the pool clarity. We discussed our Saltwater chemical levels, filters and pool floor sweeping. We take pride in our Aquatic Fun Center as it is an amenity that is very important to our guests and families. I am disappointed you only felt that the hotel was "fine" as we strive to be leaders in our cleanliness, friendliness and accommodations. We are driven to exceed guest expectations and are always looking for new ways to entertain and best serve our guests. Your feedback is important and will help us improve going forward. Thank you for being our guest. We are grateful for your business and hope to have another opportunity to serve you soon. Sincerely, Ryan Batley General Manager
They didn't check us in for the correct amount of nights so we had to leave early. We wanted to stay but the room was given to someone else so we left.
Hello thenobleroots, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you enjoyed your guest room. I apologize for the issue with your reservation details. I was able to follow up with our Front Desk Team and looked at your Registration Form. At check in, you initialed and signed off on the following: Arrival for 1 night on 6.14.24 and Departing on 6.15.24. You initialed this area which also referenced your room number and that you were paying cash for 1 night. You also signed off on your car information, smoke free facility acknowledgement and our hold for incidentals. If this was an error on our end, I do apologize. I do wish we would have been able to catch this error during your check in. Unfortunately, we were sold out of your room type and had planned for another guest's arrival based on the registration details and cash payment for 1 night. We did offer to move your rooms and extend your stay, but you declined. Our team will use this as a learning opportunity to ensure the registration details are accurate and that the form is clear to our guests. Thank you for being our guest. We are grateful for your business and hope to have another opportunity to serve you soon. Sincerely, Ryan Batley General Manager
Wonderful family vacation location in Neenah. We took advantage of the pool, hot tub, patio and mini golf course. There was lots to do! Our room was spacious and clean. It was nice to have a suite to spread ourselves out. Our dog was welcome. Great grounds on a walking bike path.
Hello Laurakate26, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is wonderful to hear your family made memories at our resort. We are an ideal spot for Family Staycations! There is fun for guests of all ages. Our attached restaurant also has a large playground, Pickleball Courts, a basketball hoop and live music on Thursday nights. We hope to see you and your Furry Friend again soon! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
I typically refrain from writing reviews if dissatisfied. However, I want to highlight the experience we had at your hotel. Prior to a wedding the next day, multiple family members arrived for a two-night stay. The overall stay was satisfactory until a family member checked out along with a little girl who realized her stuffed animal was missing after driving one and a half hours back home. Upon notifying the front desk, they immediately replied that nothing was left in the room. An unsatisfied family member living near your Neeah location visited the front desk the following day, and after inspecting the room again, found the stuffed animal. My primary grievance is the lack of empathy shown towards the little girl's feelings and the staff opting for the simplest response by claiming there was nothing in the room.
Hello Y8389DFpauly, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am disappointed that we were unable to communicate more accurately and timely regarding a lost item and the negative impact it had. Our team typically is very proactive with lost items as we have a strong system in place that has allowed us to return valuable items such as wedding rings, wallets, and cash to clothing, devices and stuffed animals. In the past, one of our team members went to a local store and bought a stuffed animal for a child who was from out of the state and left theirs at home. This is not typical for our team or service but is important feedback. This is a good reminder for our team and will allow us to better serve guests going forward. Please give our sincere apologies to the family and young girl. I am glad it was found and returned. Please also give our best to the wedding couple as we thank them for their trust with such a special day. I am happy to hear the rest of your stay was enjoyed. I hope you can visit us again so that we may have an opportunity to leave you with a more positive memory and experience. Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
I came into town for business and they could not have been more professional kind and courteous. I had a work video call from 10 AM to noon on my checkout day and they were very accommodating in finding me a nice space for my work meeting. I would definitely stay here here again.
Hello David, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you for choosing us for your recent work travels to the Fox Cities. Located in the heart of the Fox Cities, our resort is a great option for business travelers. We are minutes away from International Appleton Airport, are easily located off Interstate 41 and have free parking with access to EV Charging Stations. Business travelers enjoy our fitness center with Peloton Bike, full service restaurant and walking/biking trail along the Neenah Creek. I am happy to hear our team took such good care of you. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Comfy beds, fun pool for a 3 and 5 year old, outdoor hot tub was great. We were also here in the winter and enjoyed the outdoor hot tub during a snow storm! The place also has a great location in close proximity to good food. Kids also enjoy the arcade! We will be back!
Hello Z9472DMbrandonl, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is exciting to read your family made memories at our resort. Our Aquatic Fun Center is ideal for kids of all ages with an indoor and outdoor hot tub, swimming pool with basketball hoops, slide and low depth activity pool for younger children. This is overlooked by our mezzanine, arcade and fitness center with Peloton Bike. Thank you for being our guest. We are grateful for your continued business and support. We look forward to your next stay! Sincerely, Ryan Batley General Manager
Wow what a beautiful place! The entire hotel was immaculately clean. Our 2 room suite was very nice. We were able to watch lots of wildlife out our windows. The pool area was great too and the onsite restaurant was convenient. One suggestion I would make would be to install more elevators since the place is huge and we had to go a long way from the 1 elevator to our room. Also we paid extra for room service but it came in plastic cartons and it was cold. I have never had room service come in disposable containers before and we would have had to eat cold food if i hadn't brought paper plates to warm the food in the microwave. Besides that we really enjoyed our stay. The price was good for the luxurious room. White bathrobes were a nice touch too.
Hello R9493ADmaryh, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We take pride in our clean facilities and friendly service. It is wonderful to hear you enjoyed our amenities including our Aquatic Fun Center. Our location is great as we are in the heart of the Fox Cities with easy on and off access from Interstate 41, while being in a park like setting surround by walking trails and the Neenah Creek. Check out our free bike rentals during your next stay. I am happy to share we are adding a second elevator that should be installed by the end of the year. Great suggestion! I am sorry to hear about the temperature of your food as our packaging is very intentional to avoid temperature concerns and allows guests to save leftovers conveniently. We will revisit this to make sure it does not happen again. I do apologize. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Okay, this is probably one of my favorite hotels to stay at. My husband I love to have small get-a-ways without the kids for a night or two, and then if we prefer the hotel we will take the kids back the next time, I will say we will absolutely bring the kids back the next time with us! The rooms are big, staff is awesome, the outdoor hot tub is absolutely a 10/10, the kids pool is something our kids will truly enjoy and it even has a smaller game room witch is an awesome plus! I'm going to give a 10/10 BUT I will recommend I do wish there was some kind of drink bar for the couples open later that we could drink and sit in the tub late at night. Other than that recommendation I don't think anything could have been better! I even asked if there was a later check out because we came for a funeral in town and they gave us an hour later- which is truly appreciated! The showers in the room has two shower heads so my husband and I could enjoy a shower together as well! I mean, worth the money and we WILL be back!!
Hello Y15ACsamanthag, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others is the best and biggest compliment we can get, thank you! It is wonderful to hear you had such a positive stay! We are excited to host you and your kids in the near future. In addition to the amenities you mentioned, we also have a trail that loops our property and the Neenah Creek. We have free bike rentals that the entire family can enjoy along with our Pickleball Courts and neighboring Mini Golf Course. Hope to see you soon! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
the room was fine until the dog was barking all night and morning kept me up I don't complain I just learn from my experience at places I stay being a vip member I'm very disappointed in my stay with my family I did tell the front desk and while at the front desk she was getting over ran with bunch of complaints regarding cleanness of rooms I just move on and learn
Hello J745JWshawns, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback to ensure we offer a better experience for guests in the future. I am disappointed to see the noise of other guests disrupted your stay. This is not typical for our resort and is not something we would tolerate. Our Front Desk Team is staffed 24/7 and will gladly address guests who are causing concern for others. We want all of our guests to enjoy their experience, but not at the expense of others. Cleanliness is very important to us as we strive for White Glove Clean facilities. If something is overlooked or missed by our team, we take it seriously as we strive to be leaders when it comes to the cleanliness of our rooms and facilities. I do apologize for this and for the inconvenience it caused. Your feedback is valued as we will use it to make improvements so that we can better serve guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
Great stay that we live to visit. The hot tub, spacious room, and comfy bed are always appreciated. To anyone who is traveling with a family or as a weekend getaway for couple, I would highly recommend this location! You will not be disappointed.
Hello G3542KNlarryt, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We appreciate your recommendation to others as that is the highest praise we can receive. It is great to see you were able to enjoy our Aquatic Fun Center featuring an outdoor whirlpool and arcade area along with the space and comfort of our guestrooms. Our Pickleball Courts and giant playground are other great options for families. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The hotel was hard to get to because of the roadwork, but it had absolutely no faults. Quiet, clean, well kept—maybe they have to try harder because of the roadwork. Now, we didn't eat there, so I can't speak to that, but the hotel itself was great.
Hello Nancy, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We sincerely appreciate your patience and understanding during this period of renovation. Please accept our apologies for any inconvenience caused, and rest assured, we are committed to providing our guests with the best possible experience throughout their stay. In addition to the road improvements, we are excited to share with you some upcoming enhancements to our property as part of our commitment to continually improve your experience with us. We are investing in the addition of 39 new guestrooms, as well as undertaking renovations in our hotel lobby, installing a second elevator, and updating our guest bathrooms. It is great to see you noticed our attention to clean facilities. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
This place is really nice! It was a quick trip for us, but the staff was helpful and the room was great. Plenty of pillows, towels, etc. Felt more like a home than a hotel.
Hello Jason, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We have a great team who are committed to leading our industry in cleanliness, friendliness, and accommodations. We strive to create a home away from home experience for our guests. I look forward to sharing your feedback with the members of our team who make it happen. I hope your next stay can be longer so you may enjoy all our amenities. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
I paid $310 a for a room. Outrageous! We had 5 people with one bed. Horrible. Pull out couch so uncomfortable. Had to beg for a roll away bed and someone still had to sleep on the floor! Attended a wedding which was supposed to start at 2. Did not set up speaker system until 2:02. Could not hear a thing! Guests in wheelchairs and walkers had to go all the way around the building to get to outdoor wedding. Some tables did not get enough chicken or tips and no server came to check on them. Will not suggest to anyone to have a wedding there or pay your outrageous prices to stay there.
S5841EZdebbieh, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback to ensure we offer a better experience for guests in the future. Per fire code restrictions, not all guest rooms are allowed to have rollaway beds. We follow these restrictions for the safety of our guests as that is a top priority for us. We were not aware we were supplying the speakers for the wedding ceremony audio as that is usually provided by a third-party vendor or family member. Once we were aware of the issue, we quickly went to action and partnered with the wedding DJ to ensure sound was available for the ceremony. Our Wedding Pergola overlooks the Neenah Creek and natural landscaping of the area. It is centrally located on our campus and has a blacktop and concrete path leading to the ceremony seating. For Family Style services, our servers and supervisors are readily available to replenish food as needed or requested. We do provide wedding couples a block of rooms reserved at a discounted price. Once those rooms are filled, rates reflect our normal rates. Those rates do vary based on demand daily. We feel are appropriate priced for our facilities, service, and offerings. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
The only hotel in neenah I'd stay at. Plenty of things for the kids. Phenomenal hotel. We always chose this hotel. Comfort cleanliness and staff is great
Hello K0rtney03 Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! So glad to hear you enjoyed your leisure stay with us. As the Fox Cities only resort hotel, we are a great destination for family travelers. We try to provide entertainment for kids of all ages with our onsite amenities. The playground and expansive outdoor patio at our attached restaurant that overlooks the mini golf course and Pickleball Courts is a favorite this time of year. Thank you for choosing us! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Great hotel ! The staff was very friendly and helpful .Kristina made check in a breeze . They accommodated our guests for an out of town wedding and made our stay run smoothly . Nice location very quiet and relaxing . Easy access to Neenah and surrounding area. Would definitely stay here again.
Hello Maps67927, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are grateful to the wedding families for trusting in us for this special day! Congratulations. Our resort is an ideal wedding destination due to our location and on site amenities. Once guests arrive, they are able to relax in comfort as all guests need is conveniently located on our campus grounds. Guestrooms, ceremony site, reception, Grill & Bar, patio, family activities, Aquatic Fun Center and more! It is exciting to hear that Kristina set your stay up for success with friendly and helpful service at check in. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
This hotel is one of the best I have ever stayed at for cleanliness, friendliness, comfort, just all around fantastic stay!
Hello PapaDZ, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your feedback is important as it gives our team confidence that the work and effort, we give matter and make a difference. We strive to be leaders in cleanliness, friendliness, and accommodations. We are excited to see this was one of your best hotel stays. Thank you for sharing. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Great staff, great quality rooms, great overall experience! Highly recommended. Beautiful views of nature preserve too!
Hello Matt, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others is the highest form of compliment, thank you. I am proud to see you mention our team first and am glad to know that made for a great experience. While we are easily accessible off Interstate 41 and with free parking, our grounds are a park-like setting. We are surrounded by the Neenah Creek with trail access the loops are entire property. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Clean, nice beds and pillows. Nice connection to conference center and restaurant. Cute inside street like promenade. Small store for purchasing drinks and food, a little pricey but a lot available to choose from. Very courteous staff and helpful.
Hello F2045CTjeng, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Our team is driven to be leaders in cleanliness, friendliness and accommodations. It is wonderful to see you note all three areas. I look forward to sharing your praise with our hard working team members. We hope to see you again soon. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We stayed at the Bridgewood Resort last night and had an amazing experience, start to finish. We stayed in a Family Suite and it was roomy, comfortable,accommodating, and tastefully decorated. The staff was fantastic; we were visiting for my daughter's golden birthday, and there was a birthday sign on the door when we arrived and balloons and chocolates waiting for her inside. What a nice, unexpected surprise! The pool area was huge and awesome for her and her 6 friends! Large indoor hot tub, large outdoor hot tub, spacious pool with pool toys, including basketball hoops, a water slide, arcade, kiddie area. It was one of the nicer maintained indoor pool areas I've ever seen. I forgot my phone charger and forks for the birthday cake, we needed a bandaid and other things and the front desk was willing and able to help us out, with every request we had. I can't say enough about the customer service, especially in this day and age, where that often seems to be a thing of the past and that was from check in to check out. The younger woman at the front desk when we checked in was so friendly and helpful, I wish I knew her name, but she was fantastic! Thank you for the amazing experience. We'll definitely be back!
Hello ayemeev, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Happy Birthday once again to your daughter. Thank you for celebrating with us. It is rewarding for our team to know that the work they do matters and that the extra effort they put in to make someone feel special makes a difference. We are fortune to serve guests during some of the most memorable times of their life. Birthdays, Weddings, anniversaries, and family vacations for example. I am excited to share your feedback with our team members who deserve the credit. We look forward to your next stay. Thank you for being our guest. We are grateful for your continued business and support. Sincerely, Ryan Batley General Manager
This is a top notch hotel. Everyone is amazing here. Rooms are clean and comfortable and the kids love the pool, which is one of the a main reasons we chose this hotel.❤️ We come here to Neenah 2-4 X a year and always stay here because everything is perfect!!!
Hello Kimberley, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is great to see we are your hotel of choice when visiting the Fox Cities area. We have an amazing team who take pride in their work and provide memorable experiences for our guests. I am eager to share your high praise with them! It is wonderful to know you are making family memories at our resort. We look forward to your next stay. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We love this hotel. This was our 3rd stay and it has just gotten better with each visit. The rooms are clean, the pool is amazing and the staff, especially Kristina, are most accommodating!! We have made it a tradition to come for my daughter's birthday. Worth the 2 hr drive! We can't wait to come back!
Hello TM, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are so appreciative of your repeat business as that is the highest form of compliment we can receive. We take pride in our cleanliness, friendliness and accommodations. It is so wonderful to see you note all of these areas regarding our clean rooms, service from Kristina and Aquatic Fun Center. We wish a happy belated to your daughter as we look forward to more celebrations. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Staff was helpful and friendly at hotel and attached restaurant! Clean and ample amenities in your room. Rates are affordable and caters to family, business, couples, and weddings! It hits it all, outdoor indoor activities. Definitely at the top of our list, repeat customers for sure. Highly recommend this hotel.
Hello Heather, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others is the highest praise we can receive! As the Fox Cities only resort hotel, we cater to guests and travelers of all occasions. We are centrally located in the heart of the Fox Cities with easy on/off access to Interstate 41. We look forward to your next stay! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Our daughter had her wedding reception this past weekend at the Bridewood Resort Hotel. It was a great experience all around! Bella was the absolute best to work with! I received so many positive comments on the venue, food, and the overall service. The hotel suites were clean and comfortable; which was much needed after a long day!
Hello Beth, Congratulations to your daughter and now son in law! We are so thankful for their and your trust with such a memorable and important day. Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. As the Fox Cities only resort hotel, we are the destination of choice for weddings. With 95 guest rooms, 10,000 square feet of meeting space highlighted by our Marquette Ballroom, indoor and outdoor ceremony spaces, and attached restaurant with expansive patio and playground, memories are made by everyone attending with the convenience of hosting this dream day all at one location. I am excited to share your high praise with Bella, our service staff and culinary team, along with other departments who impacted your stay with our focus on cleanliness, friendliness, and accommodations. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Unexpected stay when a family member was kept overnight at the hospital and I needed to remain nearby (I live over an hour away.) The very compassionate and encouraging staff member who took my call looking for a room offered me a special, lower ‘medical rate', and gave me a room in a quiet area so I could relax a bit once I finally checked in. Most restaurants in town were closed by then, but I was able to get a nice dinner at the in-site Batley's Bar and Grill. A good end to a stressful day!
Hello Freedom34044832805, I am sorry for the reason for your stay but am thankful our team took such good care of you during a difficult time. We send best wishes to your ill family member and hope for a speedy recovery. Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Neenah is fortunate to be home to great medical care and services with ThedaCare Regional Medical Center. Our resort is minutes away from the hospital along with convenient access to Appleton International Airport. We are located right off Interstate 41 with free parking, EV Chargers and are surround by the Neenah Creek and walking trails. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Perfect! Clean, beautiful, had a nice visit. Room was awesome, bed very comfy, loved the robes. We have stayed here twice before. A repeat customer in the hotel business says a lot!! Room service breakfast was good, hot. But almost $50 was a hit much bring a breakfast bar back!
Hello Vacation40258915056, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your continued business is the highest praise we can receive. Thank you! We appreciate your constructive feedback on breakfast as well. Cleanliness and friendliness are two areas we strive to be leaders in. It is great to see you mention "clean". I look forward to sharing your high praise with our team members who deserve the credit. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
This hotel is absolutely beautiful and comfortable! I stay here weekly for business and the hotel employees are the best ever! Constantly asking if I need anything and if I do bam done right away! I highly recommend this hotel!
Hello bigbear102620, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you for making Bridgewood your weekly home away from home. Our team prides ourselves on our cleanliness and attentive service. We are blessed with a great team! I am excited to share your high praise with our team members who deserve the credit. Your recommendation to others is the best compliment we can receive. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We always stay here whenever we come to the area to visit family. This is a clean, well maintained motel. We have family that live in Neenah and the Bridgeport Best Western is our home away from home a dozen or more nights each year. We'll be back soon!
Hello h0wart, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your loyalty to our resort when visiting family is greatly appreciated. As the Fox Cities only resort hotel, our team is driven to be leaders in cleanliness, friendliness, and accommodations. We strive to create a home away from home experience for our guests, so hearing we are that for you is wonderful news. We are close to International Appleton Airport, are easily located off Interstate 41 with free parking and have access to EV Chargers. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We returned to this hotel for our annual trip. Such a beautiful hotel lobby with restaurant attached. We were so disappointed when we went to our room. Hairs found on our sheets and very dusty wood blinds and vents. That night saw something shiny on the floor and went to pick it up and it was glass. Someone must have broken a glass in the kitchen area and found pieces scattered throughout and in corners. Someone must have lightly mopped and just shoved everything in the corner. Maybe housekeeping doesn't vacuum floors anymore.
Hello kjagielski1, Thank you for the positive score and constructive feedback regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you enjoyed our hotel facilities and attached restaurant. Cleanliness is very important to our team, and our guests, which makes it disappointing that we did not meet our previous standards during your last stay. Please know our expectations for white glove clean facilities have not changed. I do apologize for this oversight during your visit. We will use your feedback to improve. Please know our Front Desk Team is staffed 24/7. If there is ever something we can do to make your stay more comfortable or enjoyable, we would hope to address it while you are still on property. We certainly would have addressed these issues and done all we could to make things right while you were still with us. Hopefully we have another opportunity to earn your business back. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Excellent hotel, super reasonable price, very nice stay! I've stayed here several times and it is my preferred hotel when I'm working within an hour of the BWBR Hotel. The rooms/hotel are great, the bar and restaurant are excellent, and I love the outdoor hot tub.
Hello Timoverb, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your willingness to choose us within an hour of our work site is amazing. Business travel is easy for our guests as we are minutes away from International Appleton Airport, have free parking and are easily accessed off Interstate 41. We also have EV Charging Stations on site. Safe travels! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
One of the nicest hotel rooms I've ever stayed in. The jacuzzi suite was the perfect way to relax and unwind at the end of the day. The room was clean, updated, and spacious. Check in & check out we're both quick and easy. We will definitely be back and highly recommend to others.
Hello Q1176ZGjillr, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others and plan to return is the highest praise we can receive. Our team is driven to lead our industry in cleanliness and friendliness. I am excited to see you noticed both and that Check In and Check Out were convenient. We look forward to your next stay! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Great family friendly hotel! Wanted to do a getaway with the kids at a hotel, with a nice pool and did not want the hassle of driving to Wisconsin Dells. The Bridgewood was the perfect choice! We chose the king family suite room and it was perfect! Loved the separated eating and sleeping areas.
Hello F8406NYkates, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is wonderful to know your family enjoyed their experience while staying with us. The two-bedroom family suite features 2 bedrooms and 1 bathroom with 1 extra vanity with a sink in the living area. There is 1 bedroom with a King size bed and TV. The second bedroom features 2 double beds and an additional TV. The living area of the suite has a sofa sleeper, wet bar, TV, table with 2 chairs and a bench. It is an ideal room for family travel. Thank you for being our guest. We are grateful for your continued business and support. Sincerely, Ryan Batley General Manager
We had a wonderful experience and pleasant stay. We tried the suite with a whirlpool and fireplace, very pleasant. Also, we made use of the pool and hot tubs. We had a very nice breakfast and look forward to coming again.
Hello Puffy1743, Thank you for spending the birthday celebration with us! It is great to see all was enjoyed. We appreciate your 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are a destination of choice for Celebrations, Weddings, Events and Staycations. We are easily accessed off Interstate 41 with free parking and are surrounded by trails and the Neenah Creek. Once guests arrive, they have all they need for relaxation, entertainment, and event needs all in one convenient location. We look forward to your next stay. Thank you for being our guest. We are grateful for your continued business and support. Sincerely, Ryan Batley General Manager
Unbelievable service! Hannah is a gem. She went above and beyond during my stay. I met Mark at night and he was the same. Great team! Dave the shuttle driver used his own car to take me to the airport. Heated seats and the car was warm qhen I got in. I cannot say enough about this team. Thank you for making me feel like family. Donna
Hello BoardingPass79587, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your feedback is amazing and much appreciated! Our team strives to be leaders in cleanliness and friendliness and to create a home away from home for our guests. Hannah, Mark and David are leaders when it comes to connecting with our guests and making them feel welcome. I am excited to share this with them and our team members. Thank you for being our guest. We are grateful for your continued business and support. Sincerely, Ryan Batley General Manager
Great place to be during a snowstorm! Two hot tubs, pool, water slide and a splash pool for the big and little kids a like! If you don't want to get wet but be apart of the action there is an Arcade “open patio” area over looking the pool with tables. Its a great way to enjoy the pool area with adult beverages and snacks!
Hello 76Ibb Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is exciting to know we were your "fun for everyone" resort of choice during this snowstorm. The great part of our resort is once you arrive, you don't need to leave our facilities for entertainment. The Aquatic Fun Center is a guest favorite this time of the year, especially our outdoor hot tub with heated decked. We hope to see you again during Spring Break. Thank you for being our guest. We are grateful for your continued business and support. Sincerely, Ryan Batley General Manager
Our room and the entire hotel was very clean. Staff was polite and greeted us whenever we came across them in the halls or lobby. Sound proofing was GREAT, we didn't hear another soul. Fireplace was a really nice addition to the room as well. I would have liked to have breakfast in the room but that wasn't an option.
Hello Beth, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am proud of our team for making you feel welcomed by greeting you in the hallways and public spaces. It is also great to hear you mention our cleanliness, not only in the guest rooms, but the entire resort. These will be fun to share with our hard-working team members who deserve the credit. Please know in the future that room service is available for breakfast, lunch and dinner. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We were very happy with our stay here. We were able to charge our car. Rooms are very nice, clean well lit, good shower, and friendly staff. There is a restaurant attached to the hotel, food is okay breakfast is not included, we had breakfast off the senior menu and it was good. Would recommend this hotel.
Hello Litequeen, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are thrilled to see you were happy with your stay and that you would recommend us to others! That is the best compliment we can receive. We recently added 2 EV Charging Stations. With our resort being easily accessed off Interstate 41 and in the heart of the Fox Cities, hotel guests, restaurant visitors and locals have found these stations convenient to use. It is great to see you mention our cleanliness and friendliness as we strive to be leaders in those areas. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
My fiancée Erika works for the company and I happen to have/stay in many high end places like the Atlantis in the Bahamas or Caesars for example. This Best Western Premier has everything and all the help are like people you look for to run your business. They have the care attitude and it's not fake! This is a hotel/resort I will always go to when needing a break and no time for a destination vacion!!!
Hello Frank, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your high praise is much appreciated! If you and your fiancée are looking for a resort style wedding destination, we know just the place! It is truly rewarding to hear such positive praise from guests who are in the industry and or frequent travelers. We have an amazing team who strives to exceed expectations and to be leaders in cleanliness and friendliness. Thank you for being our guest. We are grateful for your business and support and hope to help plan your future wedding! Sincerely, Ryan Batley General Manager
We used the jacuzzi tub in our room, when we got out the tub was filled with dirt and nasty particles from the jets, absolutely disgusting. The towels in our room were not clean either, they still had stains, hair and other things from previous uses. The pool water was very slimy, like there was no chlorine or chemicals being used, refused to swim in it.
Hello Kaatn881, I am sorry to see we did not meet your or our standards during your recent stay. I am disappointed to read your comments as we typically are known for our clean facilities. I will discuss your comments with our Housekeeping and Engineering Teams to get their feedback on your experience. Our Housekeeping Leaders do a final inspection before every guest checks in and our Engineering Team verifies Pool levels daily. Cleanliness and guest safety are key priorities for us. Please know our Front Desk Team is staffed 24/7 as we would have hoped to correct this issues and make them right while you were still on property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
The room was very nice and clean. Loved the pool area and outside hot tub. Staff was very friendly and took care of all our needs. Definitely would recommend this hotel. Would be a great time with kids
Hello Randy, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It sounds like you saved the "best" for last! Thank you for trusting in us for your vacation plans as we know you have lots of options. Our goal is to be leaders in cleanliness, friendliness, and accommodations. We routinely reinvest back in our property, most recently our patio facilities. Our restaurant patio features a large playground, giant Jenga and Checkboards, bag toss, tetherball, a basketball hoop and 4 fire pits. This area has been a hit for locals and hotel guests. Thank you for being our guest. We are grateful for your business and support and look forward to your next visit. Sincerely, Ryan Batley General Manager
The room was amazing, in fact the whole hotel was amazing! The location of hotel is conveniently located near stores and restaurants and my work location! I have used 5 different hotels for work since I have started and this was far and away the best!
Hello Michael, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you for giving us an opportunity during your work travels to the Fox Cities. We strive to be the best! We are conveniently located off Interstate 41 with free parking and are a short drive from Appleton International Airport. We are centrally located in the heart of the Fox Cities and are minutes from shopping districts, downtowns, parks, and other local attractions. We are surrounded by the Neenah Creek and a walking trail with great views. Thank you for being our guest. We are grateful for your business and support and look forward to your next visit. Sincerely, Ryan Batley General Manager
Great hotel. Clean rooms. Great staff. Pool and hot tubs are awesome. We come to Neenah often for softball tournaments and this is our first time staying here, this is by far the best hotel, we will always stay here in the future.
Hello Jeremy, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you for giving us an opportunity for your first stay! We are excited to know we will be your resort of choice when visiting our area in the future. It is exciting to hear your praise of cleanliness, service and amenities. Our Aquatic Fun Center, with, 4 bodies of water, is a family favorite. It is overlooked by an arcade and fitness center. We look forward for your next stay Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Staff is exceptional. Clean rooms. Pool is awesome. Food is excellent. The shower head blows my mind. The playground is a really cool place for the kids to go and burn off some energy. This is our "Go To Place" from now on! Love it!!
Hello 857sharih, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! This is an amazing review! We are excited to be your "Go To Place"! This is something our entire team can be proud of and will be shared with them. Our team strives to be leaders in cleanliness and friendliness and have updated amenities and products that keep guests of all ages entertained. The playground, basketball hoop and outdoor gaming area has been a fun addition to our attached restaurant. It is great to hear all was enjoyed. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
I don't travel often these days, but I still carry 35 years of hotel experience with me when I do. I can't help but to notice the good, bad and ugly. Let me say, this property only had GOOD! The employees don't walk by, they stop and see how you're doing. They appreciate you and you can tell. The rooms were excellent, nice and clean, very modern with everything you need. Great hotel and I'll be searching for BWPs every time I travel.
Hello jsacc0man, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others is the highest praise we can receive, especially coming from someone with such extensive industry knowledge. Thank you! I am most proud to hear that our Team Members made you feel welcomed and took time from what they were doing to make sure your stay was going well. I am eager to share this with them. We strive to be leaders in cleanliness and friendliness and create a home away from home for our guests. You won't be disappointed with BWP! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Best place to bring your pooches ever! Our fur babies got complimentary treats, doggie bags for clean up and a great exercise area! One of the best places I've been to with my dogs. They made it very easy to check in and it had beautiful scenery and a great outdoor hot tub.
Hello Passenger, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are thrilled to be ranked as your "Best in Show" Pet Friendly Hotel! We understand that dogs are part of a family and strive to make traveling with them as easy and convenient as possible for the owners, while keeping the Pups entertained and happy. Our attached restaurant, Batley's GR Grill & Bar, also has a Pet Friendly outdoor patio and even has a dog food menu. Each dog on their patio is greeted with a treat and water dish. We hope to see you and your Furry Friend again soon. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Everything was better than I expected. The staff gave some of the best customer service I've had and the rooms were super clean and comfortable. I attended a wedding and everything was perfect! Highly recommend this hotel and convention center ❤️
Hello Adventure, Thank you for the 5 star, "exceptional" review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! This is amazing. Your recommendation to others is the highest praise we can receive. I am proud to hear our team provided you with "the best customer service" and "super clean rooms" as cleanliness and friendliness are two areas of upmost importance to us. These two areas are at the core of everything we do. Congratulations to the wedding couple as we are thankful for their trust on such a special day. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
My son was married at Bridgewood. It was beautiful. Rooms are awesome. And the pool better than any other hotel I have stayed in with the exception of the Dells. Great location. Lots to do for kids. Mini golf, swimming, playground, volleyball and pickle ball.
Hello Michcolyar, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you to your son and family for trusting in us to help them celebrate such a special day! Our Resort creates one convenient location for a resort style wedding that will keep guests entertained all weekend long. We are easily located off Interstate 41 and a short drive from Appleton International Airport if guests are traveling from out of the area. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Great service, amenities, and overall atmosphere. Fresh, clean room with great pillows! The restaurant serves great food too (hungry man's breakfast pictured below). Nice pool area with both an indoor and outdoor hot tub. The game room near the pool is a nice area for a larger group (10 - 12 people/kids) to meet for a quick snack and regroup before heading out for the day.
Hello 484jasono, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We appreciate your two thumbs up! Our Aquatic Fun Center is a hit for traveling families and groups. We have 4 bodies of water with a low depth activity pool for younger kids and a slide for older kids. The pool is overlooked by a spacious Mezzanine, game room and fitness center. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The hotel is beautiful and clean inside and outside! The room was exactly what they showed online, the pool and fitness center were very nice and open later than normal. The staff were all very pleasant and helpful and our favorite part were the outdoor activities offered!
Hello Jessalyn, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Exceeding guest expectations is what we strive for! This is wonderful to see and celebrate with our Team Members. We recently updated our Fitness Center to include more free weights and a Peloton Bike. It is nice to know the hours were beneficial to you as a traveler. Our newest amenities on our outdoor patio include a giant playground, basketball hoop, free use of our Pickleball Courts and new firepits. These have been a hit with locals and hotel guests. We hope to see you again soon! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Wonderful visit! Hotel staff was very friendly and helpful. Check in was easy. I had requested adjoining rooms to be close to my grandkids and the staff made it happen! Spacious rooms and excellent bathroom. Kids absolutely loved the pool and outdoor play area. It was a tad pricey for Neenah, WI, but was worth it to me.
Hello readytotravel22, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is music to our ears that you and your Grandkids were able to make memories at our resort. The Aquatic Fun Center, with 4 bodies of water, including an outdoor hot tub and low depth activity pool, allows kids of all ages to be entertained. The pools are overlooked by a Mezzanine with an arcade and Fitness Center. It is great to hear your team member interactions were positive and that our Front Desk made your requests happen. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Hands down my favorite hotel - both for work and family time. The employees know me by name and little details (extra water at check in, happy to see me again). It's always super clean, great restaurant, and the absolute most accommodating and attentive staff. Feels like home.
Hello Sarah A, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We take pride in creating a home away from home experience for our guests. We focus on friendliness and cleanliness and our Front Desk Team is leaders when it comes to welcoming and personalized service. I often am wowed by their ability to remember guests names, faces and preferences as they interact with thousands of guests in a calendar year. We are excited to be your favorite hotel! I am eager to share your high praise with our Front Desk, Housekeepers and team members who deserve the credit. Thank you for being our guest. We are grateful for your business and look forward to your next stay. Sincerely, Ryan Batley General Manager
Celebrated our 50th anniversary here and so many things went wrong starting with the sign saying happy anniversary Gary and Cindy...my name is Cathy. The room reservation was wrong and the 4 rooms we reserved were a downgrade from what we expected. Then the elevator died and going up and down steps is difficult when you are disabled. We will never have a 50th anniversary again and we will never stay at this hotel again.
Hello H2748QWgary1, I am terribly sorry to see we did not meet your or our standards during your recent stay. 50 years is truly special, and you should have had a day that was just that. Our Team takes pride in hosting events such as yours as these are days we want our guests to remember fondly forever. You are correct, we did have your name wrong on our digital display. This is run through a PowerPoint, and we simply made a human error. This could have been adjusted in real time if mentioned, but I do apologize for this error of ours. I looked into your guest room reservations and noted they were not booked under a block, but all booked under Gary's name. The room types booked were Double Queens. I apologize if you were expecting a different room type, but you should have received a confirmation email describing the rooms and type booked. We would have been happy to explore upgrade options if they were available. You are correct we did have a mechanical error with our elevator that evening. This was not planned maintenance, but a mechanical issue. Unfortunately, it was an error that required work from our elevator company, and they were unable to send a tech out until the next morning making the situation even worse. I am sorry for the inconvenience this too created. Our team will be sending you a $75 travel card to use at your convenience. I hope you choose to use it with us we are motivated to make your next stay a more memorable one. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The rooms and the pools were very comfortable and fun but the customer service from Hannah Westphal, Mark Nelson, Kim McKenzie was phenomenal. They made us feel Like family right at home. Definitely going back
Hello mrterrance, Thank you for the "amazing" review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We take pride in creating a home away from home experience for our guests. This starts with friendliness and cleanliness. It is rewarding to know Hannah, Mark and Kim made such a positive impact on your stay. This will be fun to share with them and our team. Your desire to return is a great compliment. Thank you for being our guest. We are grateful for your business and look forward to your next stay. Sincerely, Ryan Batley General Manager
Very nice hotel. Great drink specials. Good food. Clean rooms. Hot shower. Quiet/spacious rooms. Great view. Fun swimming for family. Inside/outside hot tubs. Drink/food vouchers. Friendly staff. Vending room. Exercise room.
Hello lynniowastaggs, Thank you for the raving review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your family choosing to spend time at our resort means a lot. We take pride in helping families make memories while they spend time together. From the arcade to the Aquatic Fun Center to the Ground Round Grill & Bar, our resort amenities provide fun for guests and family members of all ages. Thank you for being our guest. We are grateful for your business and hope you stay with us again. Sincerely, Ryan Batley General Manager
There was broken items in our room, the air didn't work and got up to 80° in our room when we let staff know they offered a fan to help us and we had a two bedroom and only one fan. Then I was advised to email the manager and I did and never heard a response.
Hello bbrunette91, I am sorry to see we did not meet your or our expectations during your recent stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are committed to reinvesting back in our property as working and updated amenities are key to guest satisfaction. Maintenance work does come up unexpectedly and with our business being 24/7, 365, the timing is never ideal. I am sorry to hear about your HVAC issues and the impact this had on your stay. If this does happen, we do all we can to accommodate our guests, offering room moves, fans, opening the windows and giving the guests the option to check out. I too apologize for these options not offering a solution or making things right. I will discuss with our team whether there were any other solutions and if we could have handled this in any better way. Your feedback will allow us to improve and better serve guests in the future. While we strive for our guests to have an "amazing" stay, I am glad to see your high scores regarding service, cleanliness, and location. I hope we have another opportunity to make things right for you. Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
Easy check in. The bed and pillows were comfortable. The room was clean. The coffee in the room tasted good. Easy check out with your room phone. The location was nice. There is a Ground Round attached to the hotel, which had a 10% discounted breakfast.
Hello 89briannab, Thank you for the 5 star review of the Best Western Premier Bridgewod Resort Hotel and Conference Center! We love to see so many compliments and high praise! Every touchpoint and interaction with our guests are an opportunity to make their stay memorable and exceed expectations. Our resort amenities, friendliness and cleanliness are areas we emphasize and strive to lead our market in. I am glad to know our Front Desk and Housekeeping Teams were able to set your stay up for success with an early check in. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Our room was not clean and the ceiling and was were cracked and peeling. I would expect a clean room with no damage seeing as I paid $270 for one night. The restaurant food was not amazing at all. The pull out couch mattress must have been at least 10 years old there was no cushion to it.
Hello Jonesfam1983, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am sorry to see we did not meet your or our standards during your recent stay specifically in regard to cleanliness. That is an area we typically excel in. We routinely are recognized by AAA with a Best Of Housekeeping Award. All our guest rooms, sofas and restaurant were fully renovated in December of 2019 and in 2020. I am sorry for any oversights with your room. We will use your feedback to improve and to prevent this from being repeated. The Ground Round Grill & Bar also is known for executing at a high level as they are the #1 rated restaurant in Neenah. I do apologize as again your constructive feedback will be used to improve. We are grateful for your business and hope to have another opportunity to make things right. Sincerely, Ryan Batley General Manager
Would recommend this hotel to everyone. Very very clean and staff was so friendly. Really feels like a home away from home. Restaurant on site is a definite bonus. Our to go to hotel when we come down to Neenah for sure.
Hello Sightseer687261, I am sorry that the loss of a loved one or friend is what brought you to the Best Western Premier Bridgewood Resort Hotel and Conference Center. Condolences to all that knew the individual. It is comforting to know our team took such good care of you during a celebration of life event. Our goal with every event and stay is to make it as convenient and memorable as possible. That starts with our dedication to cleanliness and friendliness. It is great to see you note both as we strive to create a home away from home for our guests. Thank you for being our guest. We are grateful for your continued business and support. Sincerely, Ryan Batley General Manager
It says it was newly renovated, so I haven't seen what it was like before, but but it was definitely a beautiful place. This is the first time I've stayed in a "resort" bestwestern. Because it's winter, we weren't able to the things that were available. Would love to come back when the weather is warmer..
Hello CLLOYD121, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you for giving us your first-time business! It is quite a compliment to know you plan to return. As Fox Valley's only resort hotel, we have entertainment for guests of all ages without leaving our grounds. The Aquatic Fun Center, Ground Round Grill & Bar, gaming center, all season Pickleball and Platform Tennis Courts, walking/biking trails, seasonal outdoor patio with playground and mini golf course bring fun for all. We look forward to your next stay this summer! Thank you for your business and support. Sincerely, -The Bridgewood Team
This is a beautiful hotel, but for the last three years the outdoor hot tub jets have not worked. It's my favorite part of the hotel, and honestly the reason we come here. Rooms are comfortable, restaurant is decent, and it's nice that everything is attached. Kids running through the halls late at night is a parental problem, more than a hotel, but there's a lot of it here.
Hello 437shillam, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Your continued business is something we are thankful for! It is exciting to hear you feel our resort is "beautiful" as we take pride in our facilities and our cleanliness. The Aquatic Fun Center, with 4 bodies of water including the outdoor whirlpool, is a guest favorite amenity. We have been diligently working to improve the functionality of the whirlpool jets and have partnered with multiple vendors. We hope to have a long term solution in process. We look forward to making your next stay 5 stars! Thank you for being our guest. We hope to serve you again soon. Sincerely, Ryan Batley General Manager
It's always clean. The beds are comfy. The staff is great! Worth every penny! The pool and hot tub are always nice to use along with the fitness facility. Great place for parties and events like wedding receptions and baby showers.
Hello Vacation48080736082, Thank you for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is great to see you felt your experience was "worth every penny" and of high value! We too feel we are the ideal spot for celebrating. Weddings, corporate events and family outings are made easy at our resort. Guests have the convenience of everything in one spot with entertainment options for guests of all ages. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Overall experience is top notch. Friendly and helpful staff that take the time to engage with you and make you feel at home. From check in to check out, the staff is very professional and I wouldn't hesitate to utilize this facility for any event whether business or bringing the family to enjoy.
Hello dsnyder547, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Friendliness and Cleanliness is at the heart of what we do. I am excited to hear our team made such a positive impact on your stay. We certainly strive to create that home away from home environment for our guests. Your willingness to return says it all. Our resort is the one stop location for staycations, social events, corporate outings, and weddings. Once guests arrive there are amenities on site to entertain all ages. We are easily accessed off Interstate 41 with free parking and are minutes away from International Appleton Airport. We look forward to your next visit! Thank you for being our guest. Sincerely, Ryan Batley General Manager
We love staying at this hotel. Friendly service, nice atmosphere and a great location. We have never been disappointed staying at this hotel. The rooms are clean, beds are comfortable. The whirlpool suite with the sunroom is our favorite.
Hello Kim, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! More importantly, thank you for your continued business. Our team takes pride in our cleanliness and friendliness as we strive to lead our market in both areas along with having the newest and freshest facilities. It is wonderful to hear you enjoyed our Whirlpool Fireplace Suite as that is a guest favorite! We hope to see you again soon! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Best Western was a prefect motel for a wedding reception and a place to stay. Clean, convenient and everything under one roof. We enjoyed our stay. Our family was able to gather and plenty of things to do under one roof for all ages.
Hello dmohrt, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! A huge congratulations and thank you to the newlyweds. We take pride in being trusted to help with such a life-changing event! We too feel our resort is a perfect destination for a wedding. Guests never have to leave our resort starting with the ceremony and all the way to the after party in the Ground Round Grill & Bar. Guests make a weekend out of it as many enjoy our Aquatic Fun Center, arcade, Pickleball Courts and walking / biking trails. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Spent a weekend at the Hotel to attend a wedding, and the hotel's comfort, amenities and service made for an enjoyable stay.. As the weather turned cold, it was enjoyable to walk directly from the hotel to the local Ground Round which offered good food and cheer. And our son just loved the pool!
Hello 1398HWY, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is so rewarding to hear that not only did you enjoy your time at the wedding, but that your family and son got to have some extra time and fun together. Our resort is the one stop shop for Weddings AND Family Staycations. Guests never have to leave our resort for entertainment and fun for family members of all ages. Our campus includes an Aquatic Fun Center, Arcade, Pickleball Courts, Ground Round Grill & Bar, expansive patios with playground, mini golf course and walking/biking trails with free bike rentals. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Love going there! Friendly staff and very clean rooms. Attached restaurant is great to add to the overall experience. Winter is beautiful, as is summer with kid friendly outdoor activities. Such a fun place!
Hello Margie, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Friendliness and Cleanliness are areas we strive to exceed guest expectations in. So glad to see you note both. We are a Staycation destination of choice for families given all the entertainment we provide without having to leave our campus. The Aquatic Fun Center, Ground Round Grill & Bar and expansive patio with playground are some of the favorites. Thank you for sharing your praise with others. That is the best compliment we can get. We hope to see your family again soon. Sincerely, Ryan Batley General Manager
Not only were the rooms more spacious than I expected, the conference center was amazing! Mary was so great to work with to plan everything, and the staff did a fantastic job of putting everything together for us. The dinner was delicious, Andres who was our event manager for the night was great at communicating everything, or bartender Kristen was fantastic as well. I'm so happy with how our reception went abd it wouldn't have been possible without such great staff.
Jcr111922, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Most importantly, congrats to the newlyweds! Thank you for trusting in us for such a special day. Mary does a tremendous job setting our wedding couples up for success and making sure their dreams become reality. It is great to hear Anders and the team brought those to fruition. Your praise of Mary, Ander and Kristin will be shared as we are blessed to have an amazing team! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We were told by staff the boiler broke the night before. It was over 100 degrees in the restaurant extremely uncomfortable! Everyone was fanning themselves. Should've gotten a discount on my room at the price we paid I expect excellence and it was not! The food at the ground round was cold and half forgotten had to wait…we usually loved meeting up with out of town family and I'm thinking after this experience we will be trying somewhere else.
Bobbimartin22, Thank you for the feedback regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am sorry to see we did not meet our normal standards based on your past experiences. As you know from previous visits, this is not our norm. We strive to be leaders in cleanliness and friendliness and hope to take ownership when things go wrong, even mechanical issues. I apologize for our oversights and missteps. I am going to have our Front Desk Manager mail you a $50 Travel Card to use at your convenience. I hope you consider staying with us again to show you our true colors. Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
The rooms were clean. It smelled okay. The jacuzzi tub was nice as well as the shampoo and body wash that was available in the shower. The fireplace was also a nice addition. I liked the size of the mini fridge as well. The staff was very friendly and the parking was very close to any of the exits. The lounge area was very nice and relaxing. Gives a very warm welcome.
Hello Wildwendy1020, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center, the only resort hotel in the Fox Valley. I am glad to see you had a memorable experience with us! We recently renovated all our guest rooms and the attached restaurant, the Ground Round Grill & Bar. It is great to see you enjoyed our facilities, amenities, and friendly team. We strive to lead our industry in friendliness and cleanliness. Our central location and easy access to Interstate 41 and International Appleton Airport makes our site convenient for car and airline travelers. So glad to see you enjoy your stay. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The staff was extra friendly and the staff that took care of the wedding reception at the hotel were the best! Definitely recommend staying here and having a wedding here. The hotel is in a great location, close to towns yet has a beautiful view out the room window.
Hello bdmoch, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. An even bigger thank you to the wedding couple for their trust! We are blessed to have an amazing team that values these opportunities and are driven to bring guest dreams to a reality. Guests have all they need in one convenient location for a weekend of memories. Thank you for your business and support. We hope to see you again soon. Sincerely, Ryan Batley General Manager
The hotel is nicely put together and has the feel of a more upscale boutique hotel. Visually that continues into the room but the true quality of the place is quickly revealed with old hard beds, possibly the worst pillows I've experienced. I was pleasantly surprised to an upgraded two bedroom suite with living area, but I didn't sit much on the sofa because it was rock hard. 3 nights was enough to screw up my back and neck and I was really happy to checkout.
Hello nstrauch, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am sorry to see we did not meet your or our standards during your recent stay specifically in regards to in room amenities. We have replaced about half of our pillows and are waiting on orders to replace the remaining. I will follow up with our Housekeeping Team on your other concerns. We fully renovated our guest rooms in December of 2019 including new mattresses so the age should not be the issue with that or our sofa. Again, I apologize and will look in to this more. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
I know that there is no way the hotel is responsible for other people's actions, but it is truly hard when my husband wants to leave at four in the morning because the inconsiderate people above us kept waking us up.
Hello mandrwith, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our team takes pride in accommodating services and proactively addressing guest concerns. We want all of our guests to enjoy their stay, but not at the expense of others. Please know our Front Desk Team is staffed 24/7 and will gladly address any loud or unruly guests. I am sorry to hear this impacted your stay. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
A great deal for the price! I've stayed at other hotels that are touted to be 'fancier' but this place is wonderful! Very classy, great amenities AND the recreational areas are more like something akin to Wisconsin Dells - I have so much fun on my business trips staying here - they make me feel like I'm on vacation!
Hello TimZee77, Thank you for the amazing review and recommendation of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your suggestion to others is the highest form of praise we can receive. Friendliness and cleanliness are two things we control and are two things our team members do very well. Your comments will be rewarding to share with our staff as they are the reasons your business trips feel like vacation trips. Our onsite amenities such as the Aquatic Fun Center, Pickleball Courts, firepits, Ground Round Grill & Bar and mini golf course provide entertainment for guests of all ages without having to leave our grounds. We are easily accessed from Interstate 41, have free parking and are minutes away from International Appleton Airport. Thank you for being our guest! We look forward to your next "Bleisure" stay! Sincerely, Ryan Batley General Manager
Great hotel. Restaurant in hotel has exceptional service. The wedding area is gorgeous! Great clean pool with a slide and a little kid play area. Outdoor hot tub was fabulous. Arcade and exercise room are next to each other which is convenient so kids could be at the arcade while I worked out. Bed was very comfortable with lots of pillows. Big bathroom. Restaurant has a beautiful outdoor area with volleyball, bags, and swing set. We will definitely return.
Hello Allie16052002, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It sounds like you were able to enjoy nearly everything our resort has to offer. I am so glad to hear your family was able to spend time together at our resort. We take pride in our resort amenities and cleanliness and are fortune to have wedding couples put so much trust in our team as they celebrate one of the most important days of their lives. Hearing you plan to return is very rewarding. I am proud to know our team took such good care of you and your family enjoyed the convenience and comfort of the property. A walking / biking trail that loops our entire campus is the newest attraction to our grounds. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
With the exception of barking dogs, fine. Loved the outdoor hot tub. Inspite of the fact we had made reservations nearly six months prior, we were placed in a wing that was pet haven. The noise and the smell was very unsatisfactory!!
Hello 1allanc, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I do apologize that some areas were not up to your or our standards. Constructive feedback is important to us as it allows for continuous improvement that will ensure we are best serving our guests. We want all our guests to enjoy their experience, but not at the expense of others. Our Front Desk Team is staffed 24/7 and will gladly address any noise concerns. We also would have wanted the opportunity to move you to another room or improve the smell. Our resort does have designated Dog Friendly rooms, but we have not had complaints on odor. Your feedback is important as we will discuss how we can use this constructively to improve. It is great to know you took advantage of our Aquatic Fun Center that has 4 bodies of water, including the outdoor hot tub. This is a hit with guests. Thank you for your business and support. Sincerely, Ryan Batley General Manager
The fitness room was at 75 degrees which is about 10 degrees above optimum. I notified the hotel. Their response was "they're working on it". How about you fix it instead of just working on it? The guest room was great. All the amenities you'd need - coffee maker, microwave, fridge, safe, and a well lighted bathroom. Overall, a great place to stay - unless you plan to use the Fitness Room.
Hello HCSpinks, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for the praise regarding your guest room, amenities and overall experience as a great place to stay. Our guest rooms have recently been renovated as we hear lots of praise regarding the size, layout, design, free Starbucks coffee and amenities. Once guests arrive, they don't have to leave as we have an attached restaurant, Aquatic Fun Center, walking/biking trail and 2 Platform Tennis Courts. While we don't get frequent complaints about the Fitness Center, we are in the process of updating our HVAC Units. National product shortages, staffing issues and shipping delays have prevented us from moving faster in this process as it is out of our control due to these national set backs. I apologize for any concern it has created. We take pride in reinvesting in our property and have a desire for a clean, safe and fun environment in all of our spaces. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We enjoyed our stay at this property. We were in town for a wedding and used both the pickle ball and pool. Staff was friendly, service was wonderful. I highly recommend this hotel should you be staying in Neenah.
Hello medwards2022, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Congratulations to the newlyweds! We are so thankful for their trust in us to host such an important day for both families. Your recommendation to others is the highest praise we can receive. Our team takes pride in being the one stop, all inclusive shop for weddings. Ceremony sites, a grand ballroom, guest rooms, reception areas, Ground Round Grill & Bar and many more amenities to create a weekend full of memories. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
its a little bit on the expensive side but, the rooms were clean and the pool area was nice the kids had a good time. our 3rd stay and never had a single issue. near Appleton and Oshkosh so its not far from our apt at the aurora medical center
Hello codekain, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is rewarding to know your family trusts in us when visiting the Fox Cities area. I am proud of our team for their perfect scores during your 3 stays. We strive for perfection when it comes to guest service, cleanliness and accommodations. With onsite amenities such as the Aquatic Fun Center, Ground Round Grill & Bar, playground and walking/biking trails, families have all the fun they need without leaving our grounds. Thank you for being our guest. We are grateful for your continued business and support. Sincerely, Ryan Batley General Manager
We stayed here one night for a family wedding. We had the family suite, which was very spacious and perfect for our family. It had 2 bedrooms, 3 tvs and a sitting area. Hotel is very clean. Food at the reception was much better than your average wedding reception fare. Some of our family members traveling with us could not get into their rooms by the 3pm check in, which made getting ready for a 4pm wedding difficult. Seems like hotel rooms booked under a wedding block would be a priority to have ready on the day of the wedding.
Hello usatraveler05, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are grateful that your family trusted in us to help them celebrate one of the best days of their lives. It is exciting to hear you enjoyed the spacious guest room, cleanliness and food at the reception. I will gladly share this praise with our team members who deserve the credit. I do apologize for the delay at check in. While all arrivals are a priority, there are many variables that come in to play. We have 95 guest rooms with varying types such as double queen, family suites and extended stay. Depending on if those rooms were booked the night before, what time they checked out and the state of the room, this will all factor in to when the room is available for check in. We take pride in our cleanliness standards and strive for White Glove Clean facilities. I am sorry for this inconvenience, but again am happy to know the rest of your stay exceeded expectations. We are the one stop shop for weddings! We wish the newlyweds the best! Thank you for your business and support. Sincerely, Ryan Batley General Manager
Great for young kids. Great price and the Ground Round restaurant was very good. The room amenities were well above what I expected. Shampoo, conditioner and body wash dispensers in the shower, robes, q-tips, makeup remover pads
Hello britnigavin84, Thank you for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our resort is the one stop shop for family fun. Our Aquatic Fun Center with 4 pools is appealing to all ages with basketball hoops, slide, low depth activity pool and indoor and outdoor hot tubs. The Ground Round Grill & Bar is the attached restaurant and is convenient for dine in, take out or room service offerings. Their expansive patio and playground are family favorites. Knowing the guest room exceeded your expectations, we would love to know what would have made your experience 5 stars as we always want our guests leaving wowed. I can be reached at ryanbatley@bwneenah.com with any input you have. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The only issue we had, which in my opinion is the most important, is our sheets and pillow cases were dirty on one of the beds. Since we were using only one bed I did not report the problem. But simply took the sheets and pillow cases off that bed for the housekeeping staff to visually see that it needed to be changed after we left. Just advise to check both sides of the pillowcases before laying down at night. Overall my friends wedding was beautiful.
Hello Krystalklepps, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Congratulations to the newlyweds and thank you to them for trusting in us for such a special day! I am glad to hear the wedding turned out beautiful. We are the one stop shop when it comes to weddings. I am sorry to see we did not meet your or our standards regarding cleanliness and agree on the importance of it. I will follow up with our Executive Housekeeper to see what may have happened as this is not our norm. Our team takes pride in our White Glove Clean culture and strives to lead our industry in cleanliness. For many consecutive years we have been recognized by AAA with a Best of Housekeeping Award. I apologize for oversights and the inconvenience with your room as this should not happen again. Please know our Front Desk Team is staffed 24/7 as we would have hoped to make this right while you were still on property Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
As mother of the groom this venue did the most amazing job!! In all areas the prep, the staff, the hotel, ceremony and reception were all professionally and exceptionally handled. Thank you for our our perfect day!!
Hello fishengirl70, Congratulations to your son and his now wife! Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center and thank you for trusting in us for a such a special and important day. I am proud of our team as it sounds like your son's wedding experience was perfect from start to finish. Our dedicated team members take pride in hosting these memorable events as we strive to exceed all expectations. We are the one stop shop for weddings making our resort a convenient and fun filled weekend experience for guests and family. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
My recent stay at Bridgewood was great. Starting with their very helpful reservation staff. Kristina was helpful, friendly, and fast. A welcome change from the usual call center with scripts that cannot be deviated from and where common sense is not allowed. The rooms are very nice. Roomy, comfortable, and with a frig and microwave. I'd highly recommend Bridgewood the next time you visit the Fox Valley.
Hello mnewh0use, Thank you for the 5 star rating and wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is so nice to hear your stay was enjoyed. Personalized service is something we strive for in every area of our resort. The Front Desk Team is leaders in that regard. I am excited to share your high praise with Kristina as she does a wonderful job connecting with our guests. Thank you for the compliments on our guest rooms. All were remodeled just before 2020 as we consistently hear positive remarks regarding the size, layout and cleanliness. Your recommendation to others is the highest praise we can receive. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
I travel monthly to this area for my work and after trying several different hotels, fell in love with this one. Staff are phenomenal. Beds and pillows are extremely comfortable, Rooms are clean. I couldn't ask for a better place to stay away from home.
Hello shelahrn369, Thank you for the amazing review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is wonderful to hear you fell in love with our resort after your recent stay. We truly strive to lead our market and industry in service, cleanliness and accommodations. We work hard to provide personalized service, white glove clean facilities and resort style amenities. Our goal IS to create that home away from home environment for our guests. I am proud of our team for taking such good care of you and I am eager to share your review with them. Thank you for your business and support. We look forward to serving you again when you visit the Fox Cities. Sincerely, Ryan Batley General Manager
It was a clean, friendly hotel. It has many things to do. Walk, mini golf, swim, outdoor sitting. Great seanary. A restaurant with outdoor sitting. A bar and probably a lot more that we did not have time to check out.
Hello Laneek22, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Cleanliness, service and accommodations are three areas we strive to lead our industry in. It sounds like we did just that during your stay! Our team is committed to providing memorable service and white glove clean facilities, while our resort amenities provide fun for all ages without having to leave the grounds. The newest addition to our campus is the 2.1-mile walking/biking trail with many views of the Neenah Creek. Thank you for being our guest. We are grateful for your business and support and hope to see you again to explore all of our offerings. Sincerely, Ryan Batley General Manager
I've never had any problems at this hotel. The employees are helpful, friendly and accommodating. The restaurant food is delicious with a variety of choices and the employees always provide great service!
Hello jstant0n, Thank you for the amazing review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is inspiring to hear that time and time again our team takes such good care of you. I am proud of the staff we have and their dedication. The Ground Round Grill & Bar is not only a great spot for hotel guests (dine in, take out, room service), but for locals as well. They offer dining in three areas, Sports Lounge, Dining Room and Patio which features fire pits, bean bag toss, a playground and is adjacent to a Mini Golf Course and a walking/biking trail. We look forward to your next stay! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The service was excellent!! I was very impressed at how clean everything was. We got a suite for my daughter's 5th birthday and we loved the 2 bedrooms. The pool room was clean and a lot of fun. There are showers in the pool area.
Hello Ipomy, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you for trusting in us to help celebrate your daughter's 5th birthday. It is rewarding to know a special occasion was so successful. Our resort is great for family travel as everything for fun is located on our campus. Remodeled guest rooms, aquatic fun center, gaming area, pickleball courts, Ground Round Grill & Bar with expansive patio, playground and games, mini golf and new walking/biking trail. We are also pet friendly. Thank you for being our guest. We are grateful for your business and support and hope to help celebrate more birthdays in the future. Sincerely, Ryan Batley General Manager
OMG most comfortable bed, most efficient & nicest staff & wonderful overall amenities and environment. Very clean and stylish hotel overall. Wedding venue was beautiful and professionally run. Really cute "main street" area. On-site restaurant had excellent food.
Hello Candi, Amazing review! It is wonderful to see you had such a memorable experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We host nearly 90 weddings a year and each of them are special to us. We take pride in knowing these families are trusting in us for such an important event. Our resort has everything on site in one, easy location so that wedding groups do not have to leave for a weekend of entertainment and memories. I will be sure to share your high praise with our team members who made your stay so enjoyable. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We were in town for a soccer tournament. The hotel was booked with lots of soccer teams AND a wedding. Despite being busy, the staff members were Super Friendly! And the hotel is very BUDGET friendly too! Additionally, the hotel is beautiful. We will be back.;)
Hello amynemmetz, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I hope the tournament went well. It was great weather for soccer. Our resort is an ideal location for sports teams as we have free parking and easy access to Interstate 41. We are located in the heart of the Fox Valley with many parks being just a short drive away. We have spacious rooms with onsite entertainment such as the Aquatic Fun Center, gaming area, Platform Tennis Courts, walking/biking trails, mini golf course and the Ground Round Grill & Bar with an expansive patio and playground. We hope to see you again when you visit the Fox Cities. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager Thank you for being our guest. We are grateful for your business and support.
I stayed here with my 2 daughters for one of their birthdays. We had a whirlpool suite and it was such a treat. The pool and hot tub were used a lot as well. The room felt like a spoiled treat to us. Definitely will be back
Hello Cagefan23, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Happy belated birthday to your daughter! Thank you for trusting in us to help celebrate as a family. Our resort is a great location for families as there is fun for all ages. Guest Room Suites, Aquatic Fun Center, Gaming Area, Pickleball Courts, Mini Golf, Walking/Biking Trails and the Ground Round Grill & Bar give you options without having to leave the grounds. It is wonderful to hear you enjoyed your interactions with our team members and noted their attention to cleanliness. Those are two areas we take a lot of pride in. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Be careful when booking, BWP sells rooms to third parties pre-pay and the service suffers if you fall for this scam. The hotel itself is nice enough, a bit pricey for Neenah WI. Will not stay again, there are more reasonable options available in the area that were just as nice or nicer and didn't have issues with third party booking and poor customer service.
Hello josiepaul12 I am sorry to see we did not meet your or our standards during your recent stay. While we do partner with third party booking sites to sell guest rooms, we strongly prefer guests book directly with us as that allows us the opportunity to best serve our guests in regards to on site service, reservation accuracy and follow up. When guests book a third party, we only see the rate the site is crediting to us for the reservation. We aren't made aware of the full rate you are paying for possible bundled services, add ons, or fees. The credit card is virtual in the sense that we don't have access to alter, change, transfer or cancel the payment. All rate changes and cancellations need to be made through the third party vendor. These are examples of why we prefer guests book directly through us as we have control of the reservation, rate and accuracy. Due to having limited options, we did offer two solutions. One would be to cancel the third party reservation and book directly with us. Two being to keep your third party reservation and we would extend the life of the gift certificate for you to use at a future date. I am sorry you felt these options were not fair and I am sorry to hear you felt you were tricked by a third party site. We are a locally owned and operated resort and have no desire to scam our guests. We are the only resort in the Fox Cities and take pride in our service, cleanliness and accommodations. I hope that you will consider staying with us again so that we can have another chance to provide you with a better experience. Thank you, Ryan Batley General Manager
Very clean and quiet rooms. 2 weddings going on and we couldnt hear any noise!! Staff is very friendly. The pool ad hot tub are awesome and very clean. The resturant is good but I wish they served menue food later on Friday nights. We were at our event until 10:00 and missed the menu.
Hello jwallin2022, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is wonderful to hear you enjoyed your time at the resort. Our team is driven to lead our industry in guest service. I am proud to hear you enjoyed your interactions with them as this will be rewarding to share. Our Aquatic Fun Center with 4 bodies of water is a favorite for guests off all ages. The outdoor hot tub is often mentioned as a highlight. Our attached restaurant, the Ground Round Grill & Bar serves their full menu until 10pm, with a select Bar Bites Menu being available until close. They are open 7 days a week for breakfast, lunch, dinner and room service. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Mold on the ceiling of the shower, peeling wallpaper, dead batteries in the thermostat, no toilet paper and also dirty blankets but did get replaced. Was not able to utilize any towels during my whole stay in the pool area because they were hardly replenished. Also amount quoted over the phone and sent to my email was not accurate with what I paid at check out
Hello joleneanne13, On behalf of our entire team, I would like to apologize for not exceeding your expectations at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We typically perform at a very high level as we strive to lead our industry in service, cleanliness and accommodations. Your constructive and direct feedback will give us an opportunity to make things right and improve our facilities. I am sorry for the oversights and any inconveniences. Next time you are traveling with us, please reach out to our Rooms Revenue Manager, Barb Anderson, and we will make sure you are set up for success. Barb can be reached at 920.967.4350 x5002. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ryan Batley General Manager
Our room was noisy all the time. We were in there King Sunroom Suite, supposedly their best room. Location of the room is terrible. High traffic hallway. All night every night the plumbing made a horrible noise (LOUD) knocking. It woke us up each night of our stay. No one addressed the issue
Hello ViNoli2022, I am sorry to see we did not meet your or our standards during your recent stay. While we have been busy the last two weeks with Spring Break and leisure travel, noise, especially from traffic, is not a complaint we hear often. We are conveniently located near Interstate 41, but are well off the Interstate surround by ponds, trails and in a park like setting. Please know our Front Desk Team is staffed 24/7 and will gladly address any concerns you may have. If there is anything we can do to prevent noise issues such as a room move, maintenance request and or follow up with others guests, we would like to do that while you are still on property. I hope we have another opportunity to serve you as our cleanliness, service and accommodations are areas we strive to lead our market in. Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
Very clean rooms, respectful staff, nice pool area for kids. Only negatives I would say was that the pool could have been warmer and a bigger trash can could have been available for a kitchenette room.
Hello jemiller082013, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is great to see you and your family had a memorable experience at the resort. Service, cleanliness and accommodations are 3 key areas we focus on. It is wonderful to see you enjoyed them all. We are in the process of adding larger garbage cans to our suites. We will also use your feedback on the pool temperate to verify our settings and make sure this is correct for future guests. Our team will be excited to hear your praise as I look forward to sharing and celebrating this with them all. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
5 minutes after we hit the pool. My 1 yr old started coughing, and then my 4 and 6 year old too. By 10 minutes in I was coughing and all our eyes were burning. We left and tried the next day. Same experience! With itchy skin and wrecked swimsuits from the chemicals being sprinkled in the pool WHILE we swam. WTF
Hello LauraSchure5, I am sorry to see we did not meet your or our standards during your recent stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our Engineering Team is required by State Law to check and verify our chlorine levels daily. If they are not with certain parameters, we cannot operate the pool. Due to the heavy pool traffic, the pool system needs to use more chemicals to combat the amount of body oils and contaminations. It is my responsibility to understand and fix how we can better ventilate the pool air and filtration system to mitigate the impact during high pool usage. I am sorry for any inconvenience this caused and apologize for the impact in had on your children. It is my understanding our Executive Rooms Manager discussed how we would make things right for you and your family. Once again, I apologize and promise to make improvement for you and future guests. I hope we have the opportunity to serve and impress you in the future. Thank you for being our guest. Sincerely, Ryan Batley General Manager
There was food left in fridge no shampoo or body wash tissue box's left empty had and manager was a jerk waste of 200 they couldn't even try and give us another night to make up for these things or something
Hello reinabarrera15, I am sorry to see we did not meet your or our standards during your recent stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are human, mistakes do happen and we take ownership of them. We value our guests and care about their experience. It way my understanding that after a few hours of your stay and full use of the guest room, you checked out stating there was a family emergency. After you received your invoice, you then asked to speak to a manager. During that conversation you stated you would like a refund due the cleanliness of the room. This conversation was ended abruptly with vulgar language from yourself and our manager suggesting you reach out to me for further discussion. This did not occur. In our business, we sell time and space. Our guest room rates are quoted for a stay of 3pm check in and 11am check out the following day. If you would like to discuss this in more detail, I can be reached directly at 920.967.4350 x5003 Ryan Batley General Manager
Love the building it's beautiful- The staff was amazing… but OMG do not water your money on the restaurants food! You pay good money for terrible tasting food. Wings burger and pasta are not hard things to not get right.
Hello lulugilmore, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am sorry to hear we did not meet those same expectations in the Ground Round Grill & Bar. The attached restaurant is rated #1 in Neenah and typically does a fantastic job. Your experience is not their norm or standard. For that I apologize as we will use your comments to improve. I am glad to see you enjoyed the resort facilities and service as we strive to lead our industry in both. I look forward to sharing and celebrating your comments with our dedication teams. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Best hotel I've stayed at in years everyone is so nice and helpful. The pool and hot tubs weren't over chlorinated. The beds were very comfortable and the hide a bed was even comfortable. I would recommend this hotel resort to all my family and friends.
Hello Joseph_Workman91, Thank you for the amazing review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! This is exactly the type of experiences our dedicated team members strive for. As the Fox Valley's only resort hotel, we are driven to lead our industry in service, cleanliness and accommodations. It is wonderful to see you noticed them all. Your recommendation to others is the highest praise we can receive. Thank you for that. We are grateful for your business and support and look forward to your next stay. Sincerely, Ryan Batley General Manager
Spotless hotel with stylish lobby and rooms The pool area is perfect for families, with plenty of space for everyone to play. Our room (double queen) was larger than expected, and the king suite our daughter reserved helped her toddler and infant to sleep separately (and not wake each other up during the night!). Would highly recommend this hotel!
Hello cerwinfam, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others and family enjoyment is music to our ears! We are thrilled to know your family had such a positive experience together. Our Aquatic Fun Center is ideal for kids of all ages. There are four bodies of water including a low depth activity pool and outdoor hot tub which are both hits this time of the year. We are a short drive from multiple downtowns, shopping and recreation areas including the newest Skating Rink, The Plaza at Gateway Park. Thank you for being our guest. We are grateful for your business and look forward to your next visit to Neenah. Sincerely, Ryan Batley General Manager
Our family stayed here for 3 nights. The kids loved the pool area, and the adults loved the outside hot tub. The restaurant was a little expensive, but you get a large portion and it tasted very good. The hotel was clean, and the staff was very friendly.
Hello shirley6204, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is so wonderful to hear your family trusted in us for a multiple night adventure. As the Fox Valley's only resort hotel, guests do not have to leave for entertainment. We are conveniently located off Interstate 41 with free parking and Neenah's #1 restaurant. I will gladly share your high praise of our cleanliness and service as that doesn't happen without our hard working team members. It is great to see you noticed this. Thank you for being our guest. We are grateful for your business and support. We hope to see you again soon. Sincerely, Ryan Batley General Manager
Very nice accommodations. Helpful hotel and restaurant staff. Please bring your beach towels and toys. The King with kitchen is a wonderful gathering place. I would recommend this place and also book a stay again.
Hello Travel732026, Thank you for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our team is thankful your family trusted in us to deliver a fun, family outing. With large guest rooms and spacious suites, families have the opportunity to converse in many different spaces. From the mezzanine overlooking our Aquatic Fun Center and arcade, to the Ground Round Grill & Bar to our expansive patios, there are many opportunities for group gatherings and entertainment. We look forward to your next stay! Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Very clean and comfortable room. Due to poor winter weather, we decided to stay an extra night and the property gave us a much better rate than hotels.com. Things I really liked: Starbucks coffee in the room; actual coffee mugs instead of disposable cups (although they did have those); dispensers in the shower instead of all those environmentally UN-friendly little bottles. I'v stayed here before and would definitely stay here again.
Hello Randy, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank you for sharing the highlights of your stay and welcome back. While our team is focused on doing the basics the best, cleanliness, service and accommodations, we know the small details can make the biggest difference. It is exciting to hear you enjoyed things like the washable mugs, Starbucks coffee and environmentally friendly soap dispensers. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Staff is always so welcoming and helpful. Love the size of the hotel and amenities. Small enough for my pre teen to go by himself, but big enough to have a decent size pool, 2 hot tub, small waterside, and small kiddy area. Restaurant on site is convenient for meals. Only complaint is that I wish they offered the breakfast again.
Hello Heather, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am proud to hear our staff were welcoming and helpful. We strive to lead our industry in guest service and we have an amazing team making it happen. I am eager to share your high praise with them. We are the Fox Valley's only resort hotel having 95 guest rooms, 10,000 square feet of meeting space, an Aquatic Fun Center, arcade, Pickleball Courts, seasonal outdoor patio and mini golf course and walking / biking trails. There is fun for all ages. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Booked a whirlpool suite for two nights. The room was very clean and nicely appointed. Tub was great and the two person shower was a nice touch. The mattress wasn't very comfortable and the pillows were terrible, but otherwise nothing to complain about the room. We've stayed in a lot of whirlpool rooms over the years and for the price, this one is hard to beat. Nice staff. The indoor pool was very warm which I always appreciate.
Hello B4039JKrobertb, Thank you for the great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Our Whirlpool Fireplace Suite is one of our most popular room types and is in high demand. Guests can relax and unwind in this well-appointed suite offering an oversize whirlpool and fireplace. The king size bed features plush top mattress and premium linens, sofa sleeper, microwave, refrigerator, bathrobe and USB charging outlets. I am sorry to see the mattress and pillows did not meet your or our standards. All of these products are new and should reflect the Premier offerings of our property. I will look in to this more to see what may have happen in your room specifically. Thank you for your business and support. We look forward to your next stay. Sincerely, Ryan Batley General Manager
We've stayed here three times with few disappointments. Most recently we were frustrated to.leqrn upon arrival that the kid pool was closed and that was the only reason we had come. They gave us a late checkout as it would be open the next day and the kids were ok with that. Other than that hiccup, it's pretty good! We bring our own pillows, snacks, and breakfast and it becomes a nice budget friendly overnight "vacation" for our family of 4.
Hello Jori, Thank you for the positive review, constructive feedback and compliments of your recent stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am terribly sorry we missed communicating the pool repair with you. We thought we had emailed all guests with a reservation during this time frame and also communicated it during the booking process. We did defer two families who ended up booking a different time frame. I sincerely apologize that you were missed. I will follow up with your directly on how we plan to make things right for you and your family. I am glad to hear the kids were able to enjoy the pool the next morning with help from a late check out. Thank you for being our guest. We are grateful for your continued business and support. We look forward to making your next visit one to remember. Sincerely, Ryan Batley General Manager
Had a blast with our 4 kids! Very convenient Ground Round attached! Food was good, server was awesome! Staff at hotel were very helpful! Will be taking another trip back! Also very closely located to other place to venture out for the day!
Hello michlie280, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is rewarding to hear that you and your family trusted in our resort for family fun and relaxation. Our attached restaurant, the Ground Round Grill & Bar, is also ranked #1 on TripAdvisor in Neenah. It is a great amenity for hotel and local guests looking for quality food, superb service and affordable prices. Guests can order dine in, take out or room service for breakfast, lunch and dinner. We are centrally located in the Fox Valley with short drives to downtowns, shopping centers and Neenah's newest attraction, The Plaza at Gateway Park. You will have to check it out! Thank you for being our guest. We hope to see your family back for another experience. Sincerely, Ryan Batley General Manager
Property is very clean, well equipped for a young family get-a-way. The pool was a little cold, but clean and in safe working order. Hallways are spacious and the décor with the local history on the walk to pick up our take-away was very interesting for both kids and adults. Our kids enjoy our stays at this location, and it is at a price that makes getting the family suite affordable for the family of 5.
Hello User54106An, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Our team loves hearing back from families who enjoyed their time together at our resort. Thank you for sharing! We are the Fox Valley's only resort hotel and are the ideal location for family fun. We are conveniently located off Interstate 41 with free parking. Once a family arrives, they have all they need for a good time. Remodel guest rooms, many with spacious rooms, Aquatic Fun Center, gaming area, Ground Round Grill & Bar, Pickleball Courts, walking/biking trails, fitness center and mini golf and playground open seasonally with an expansive dining patio. We did have a mechanical error that led to the pool being a little cooler than desired. I apologize for that inconvenience, but am glad to share it has been corrected. Thank you for being our guest. We are grateful for your business and support. We hope to see your family again soon. Sincerely, Ryan Batley General Manager
This location in Neenah, puts the “best” in Best Western. I was travelling a long way and for a very sad family reason. The Front Desk customer service was above and beyond. All other staff, the overall atmosphere and cleanliness made my stay so much better.
Hello infoA7064QD, Thank you for the amazing review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are terribly sorry to hear that your visit was for a difficult reason. Our thoughts go out to you and your family. I am proud to hear our team took such good care of your during a challenging time. Our Front Desk Staff and team strive to lead our industry with personalized service and make sure our guests have all they need for a memorable stay. We take pride in not only our service, but white glove clean standards and resort amenities. I will gladly share your comments with our hard working team members who made your stay the BEST. Safe travels and we won't to see you for better times in the future. Thank you for your business and support. Sincerely, Ryan Batley General Manager
I have never seen a hotel SO clean! Rooms exceptionally clean. Perfect pool area and Starbucks coffee. What else does a mom need- families, look no further! Nice restaurant on site. Staff so kind and helpful, we will be back!
Hello wollerjill, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Our team is so glad to hear a family and Mother were WOWed! As the Fox Valley's only resort hotel, we are the perfect spot for family fun. Our team members are dedicated to White Glove Clean facilities and best is class service and amenities such as Starbucks coffee in every guest room. Our Aquatic Fun Center with 4 bodies of water provided fun for guests of all ages with Neenah's #1 restaurant, the Ground Round Grill & Bar being available for dine in, take out or room service. Thank you for being our guest. We are grateful for your business and look forward to your next stay. Sincerely, Ryan Batley General Manager
Experience was amazing! The swimming area was beyond our expectations. Theu had a small water slide 2 hot tubs and a splash pad area for young kids. The food was great from the Ground Round! Great place to stay
Hello haleypiper90, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are thrilled to know your family trusted in us for holiday fun and entertainment. We are the Fox Valley's only resort hotel and are an ideal local for Family Staycations. We have 95, recently remodeled guest rooms, many featuring suites with added amenities and extra space for family members. Families that are driving can easily access us from Interstate 41 which includes free parking. On site, guests of all ages enjoy our Aquatic Fun Center, gaming area, Ground Round Grill & Bar, expansion patio with firepits and playground, mini golf course, pickleball courts and walking / biking trails. We also offer Pet Friendly rooms so the furry family member can travel as well! Dogs will be greeted with a treat, bed and bowl along with outdoor dining and playing space. Thank you for being our guest. We hope to see the family again. Thank you for your business and support. Sincerely, Ryan Batley General Manager
I love everything about this hotel - the ambience, the facilities and the attached restaurant. I consider this hotel one of the more luxurious hotels in the area. If you're looking to have onsite meetings, their conference rooms are in a wonderful setting and red-brick indoor walk-way that looks like it's a set from singing in the rain - very lovely!
Hello TimZee77, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. This is a fantastic review! We are grateful for your business and support of The Valley's only resort hotel. We take pride in providing white glove clean facilities, best in class service and updated amenities which include the #1 rated restaurant in Neenah, the Ground Round Grill & Bar. We have an amazing team who is dedicated to leading our industry in personalized service and works hard to ensure our guests have all they need for an enjoyable stay. Our recently remodeled guest rooms, Aquatic Fun Center, 10,000 square feet of meeting space, gaming area, Platform Tennis Courts, walking/biking trails, expansive patio space and mini golf course provide amenities for leisure, corporate and wedding guests. Thanks again for your review. We hope to see you again soon! Sincerely, Ryan Batley General Manager
Love coming to the Fox cities and staying at the Bridgewood Resort Hotel, so Warm and Welcoming, everyone is so Friendly!! Love spending time in the lounge and relaxing before heading out to visit friends and family, and of course shopping!!
Hello waustin51, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is wonderful to hear that not only do you enjoy spending time at our resort, but the Fox Cities in general. We are located in the heart of the Fox River Valley with easy access to Interstate 41 and International Appleton Airport. Within minutes you can find walking / biking trails, waterways, historic downtowns, shopping centers and numerous venues for additional entertainment. The Ground Round Grill & Bar is attached to the hotel and is not only a hotel guest favorite, but locals as well. There is always something fun happening in the restaurant as they serve breakfast, lunch, dinner and room service 7 days a week. Thank you for being our guest. We look forward to your next stay! Sincerely, Ryan Batley General Manager
We have stayed at this place about 30 nights and plan on staying again in the future. Very clean and nice workers. Rooms and pool area are great. We have our family Christmas there every year and the staff is very helpful.
Hello Vicky, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our team is so thankful for the continued support and business from your family. It is wonderful to hear all was enjoyed once again. Our team has worked tremendously hard to keep each other and our guests as safe as possible during these trying times. Our We Care Clean program led the industry with new initiates and cleaning protocols. With our remodeled rooms, Aquatic Fun Center, gaming area, Ground Round Grill & Bar and Pickleball Courts, there is fun for family members of all ages. Thanks again and we hope to see you soon. Sincerely, Ryan Batley General Manager
Room was clean and it was quiet. Good value for the price. Friendly staff and coffee available in the lobby area 24 hours. Pool and whirlpool area was clean and relaxing. We stay here frequently when we visit family living in the area.
Hello h0wart, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are grateful for your continued business and are excited to hear we are your destination of choice when traveling to the Fox Cities. Our team takes great pride in the cleanliness of our facilities and we strive to lead our industry in guest service. It is rewarding for our team members to see they have made an impact on your experience. Our Aquatic Fun Center, featuring 4 bodies of water including an indoor and outdoor hot tub is a main attract for our guests. It is nice to see you found it clean and relaxing as we are driven to provide our guests with a home away from home environment. Thank you for your business and support. We look forward to your next stay. Sincerely, Ryan Batley General Manager
My husband and I needed a night getaway. We booked our room and were very impressed when we got there. The staff was very friendly. We went to our room and we enjoyed our night and stay away from home. We do plan on coming back ASAP. We definitely enjoyed the amenities. We do recommend.
Hello lmharo1002, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others is the highest praise we can receive. Thank you! It is so nice to hear you and your husband were able to spend quality time together at our resort. Our team will be proud to hear you were impressed with the facilities and that all were friendly. We strive for White Glove Clean grounds and are driven to have best in class service. As the Fox Valley's only resort hotel, we have all you need in once location for family fun. In addition to onsite amenities, we have easy access to Interstate 41 and are within driving distance of multiple downtowns, businesses and attractions. We look forward to your next stay! Thank you for your business and support. Sincerely, -The Bridgewood Team
This Best Western resort is the most friendly, home like place anyone could want to stay. The staff is amazing, the facility is very clean and it is a good value. There is always something going on in the lounge area from sports to music.
Hello ASAMAA, Thank you for the 5 star rating and amazing review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Neenah is such a special place and for many reasons, but the one that stands out the most to me is the people. Our community is filled with passionate individuals who care about the Fox Cities and care about welcoming our visitors. Our Team strives to lead the industry in guest service and truly aspires to be a home away from home for our travelers. Your feedback will be exciting to share with those making your visits so memorable. Along with service, we take pride in our White Glove Clean principals and unique facilities. It is great to hear you enjoy visiting our attached restaurant, the Ground Round Grill & Bar. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The hotel is incredibly clean. Staff is super friendly. Restaurant on the property is delicious- you just walk down a very cool hallway. Such a fun place for a little family and friends getaway for a long weekend with young children.
Hello lef328, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is wonderful to hear your family trusted in us to deliver on a positive experience for all. Cleanliness and memorable service are two areas we strive to lead in. Not far behind those are accommodations and facilities that will keep guests coming back. The attached restaurant, Ground Round Grill & Bar, and our Aquatic Fun Center are two key amenities that locals and hotel guests know us for. The pool area has 4 bodies of water including the popular outdoor hot tub. The restaurant offers dine in, take out and room service with family friendly pricing and offerings. Thank you for your review and business. We hope to see your family again soon. Sincerely, Ryan Batley General Manager
We had a great experience with this hotel. Rooms were clean, pool was nice, staff was friendly. Would stay here again! Overall property was clean, landscaping was nice, and location was convenient for a soccer tournament.
Hello TJPtraveler, Thank you for the 5 star review and wonderful comments regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are happy to hear it was a great one! Clean facilities and friendly service are two important items for us to provide our guests with. It is wonderful to know you noticed both. Our resort is a perfect location for traveling families given our attached amenities of the Ground Round Grill & Bar, Aquatic Fun Center and min golf course just to name a few. We hope the soccer tournament was a success as we strive to be your resort of choice when you are in the area again. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Facility is very clean, staff is very friendly and courteous, excellent food, and a great place to have a wedding! Ground Round was very accommodating to our group for rehearsal dinner. Would definitely recommend staying at this hotel!
Hello TAMARACK0330, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is rewarding to see you found our resort clean and encountered numerous friendly team members. This does not happen by accident as our team members are driven to provide best in class service and "White Glove Clean" facilities. I look forward to sharing this with our team who made your experience a reality. Our culinary teams in banquets and the restaurant are also leaders in our market and do a wonderful job servicing local, hotel, corporate and weddings guests who visit our resort. Thank you for your recommendation to others! We are grateful for your support. Sincerely, Ryan Batley General Manager
Easy highway access to Green Bay and plenty of stores and food near Appleton, not a lot of hustle bustle, maybe average and round a bout to your hearts desire lol hotel was clean and decent size for a suite just a bit overpriced in my opinion
Hello l7tunnelvision, Thank you for the positive rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! As the Fox Valley's only resort hotel located in the heart of Neenah, we are within short drives of multiple downtowns, shopping centers, local attractions, city of Green Bay and Appleton International Airport. We recently remodeled all 95 guest rooms; many include spacious suites with added amenities. It is great to hear you noticed our attention to "White Glove Clean" standards. Thank you for being our guest. We are grateful for your support. Sincerely, Ryan Batley General Manager
We enjoyed a suite on the third floor with abundant space and a great layout. Definitely one of the top hotels we stayed at. Rooms were clean, comfortable, and quiet. Staff was engaging and helpful. Also enjoyed sitting outside at the attached Ground Round restaurant. Entire facility is a gem.
R2416UDdanw, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am so excited to hear you noticed our clean facilities. Our team takes pride in our "White Glove Clean" culture and leading the market in our cleanliness standards. Our campus is in a park like setting which include amenities such as the Aquatic Fun Center, Ground Round Grill & Bar, gaming area, fitness center, Platform Tennis Courts, walking / biking trails, mini golf, playground and expansive patio. The layout and design gives guests of all ages something to look forward to. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Check in clerk had no idea what she was doing. I was given a voucher for 10% off breakfast at the attached Ground Round restaurant, meaning they intended to soak me for breakfast, rather than allowing me to simply grab some fruit, a muffin or danish, maybe some yogurt and coffee and be on my way. And really, Ground Round? Not my kind of place for any meal, especially breakfast. There was no ice machine on my floor, but they reminded me there was an elevator! Who among us wants to schlep off to another floor after a long day traveling? The pillows were lousy, cheap cut foam pieces. Just getting to this hotel requires traversing way too many roundabouts. Do yourselves a favor, and give this place a hard pass.
Hello Nsyimfth, On behalf of our entire team at the Best Western Premier Bridgewood Resort Hotel and Conference Center, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Constructive feedback is beneficial to our team as it allows us to make positive change. Can you share more details on why you felt the Front Desk Agent was not meeting your standards? I can be reached at ryanbatley@bwneenah.com or 920.967.4350 x5003 A 10% voucher to the Ground Round Grill & Bar is intended to make you aware of their breakfast offerings and provide an incentive to eat there. You certainly are welcome to purchase our Grab N Go breakfast which is available at the Front Desk 24/7. I am sorry to hear our attached restaurant is not your kind of place. The Ground Round Grill & Bar, Neenah is ranked #1 on Trip Advisor and is not only a destination of choice for our hotel guests, but locals as well. We do have ice machines on the second and third floor of the hotel, but we do not have one on the first floor where your room was. Both ice machines are located directly off the elevator. I apologize for any inconvenience that may have caused. I am surprised to hear about your dissatisfaction with the pillows as we have recently remodeled and have had inquiries from guests who want to purchase them. We would have happily replaced them as our Front Desk Team is available 24/7 for any requests. Please know our resort is Pet Friendly as we have a set number of rooms designed and dedicated for dogs. Unfortunately, one or both of your two dogs got sick in the room and created a large mess. We were not informed of the dogs at check in and did not have the proper set up for your stay to include dogs. We will use your feedback to make positive change to better serve you and others in the future. Sincerely, Ryan Batley General Manager
We were given a complimentary whirlpool suite the night of our wedding and it was absolutely beautiful. We were given a bottle of Champaign and we felt so pampered. I was very impressed by the full bottles of non toxic, vegan, cruelty free shampoo, conditioner, and body wash in the shower. Well done Best Western.
Hello kylie407, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Congratulations on your big day day! We are excited to hear you celebrated such an important date with us and left feeling pampered and impressed. Our remodeled Whirlpool and Fireplace Suites have been a destination of choice for couples looking to celebrate a night out. With our Aquatic Fun Center and restaurant on site, couples can be wined and dined without having to leave the resort. I am excited to share your feedback with our team. Thank you for being our guest. We wish you years of happiness! Sincerely, Ryan Batley General Manager
We have stayed at this location 6x in 6 mos. We love love the outdoor hot tub and pool. Is a great place to come with the family. Every time we stay my family have a great time. Great customer service.
Hello delgadillomarisol, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are sincerely grateful for your loyalty and support of our resort. Thank you for choosing us when it comes to family entertainment! Our resort is the perfect destination for family fun as there is something for everyone without even leaving the property. We have an Aquatic Fun Center with 4 bodies of water, gaming area, fitness center, Pickleball Courts, kid's playground, attached restaurant with expansive patio, mini golf, and walking / biking trails all surrounded by a park like setting. We have easy access to Interstate 41 and are within minutes of downtown areas, shopping centers and parks if you are looking for something more. Thank you for being our guest. We look forward to your next visit. Sincerely, Ryan Batley General Manager
We stay here for packer games. Our boys love the pool area and playing mini golf next door to the.hotel. The restaurant has also always been friendly and great service. The rooms are spacious staff always helpful.
Hello leiniered2021, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference! Also, GO PACK GO! Thank you for making us your resort destination of choice when visiting historic Lambeau Field. We are so glad to hear you and your family were able to enjoy all our resort has to offer. We are easily located off Interstate 41 with free parking. This allows for quick access to area attractions as we are close to many. During the regular season, we offer bus transportation to home Packer Games for a small fee. Guests can ensure a safe trip to and from Green Bay without the hassle of parking and traffic. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Clean, quiet, fabulous restaurant. Friendly and very helpful staff, from the front desk to maid service! Great area to talk a walk, bike ride and miniature golf, Golf course looks nice too, but I don't golf!
Hello Cosmopolitan213445, First of all, GO PACK GO! Secondly, thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. If you are looking for a resort style experience while celebrating a Packer win, we are a great choice! Our resort is easily accessed off Interstate 41 with free parking. We are a short drive to Lambeau Field and have options for bus transportation to and from Green Bay on game days. Our onsite amenities create fun for fans of all ages. It is great to see you enjoyed many of them and had positive interactions with all of our team members. Like the Packers, we too strive for excellence in all areas. Thank you for being our guest. We are grateful for your business and hope to see you soon for another Packer Game. Sincerely, Ryan Batley General Manager
This hotel is one of our favorite places to stay. Everything is always so nice. I've recommended this one to everyone. I wish the owners would take over the other Best Western hotels in Wisconsin so we would enjoy our stays at those too.
Hello tabel225, Thank you for the amazing review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are beyond grateful for your continued business, support and recommendation to others. That truly is the highest praise we can receive. We are one of the few, if only, locally owned and operated hotels in the Fox Valley region. Our team shares in the same mission and Culture of Service that allows us to best serve our guests and create repeated experiences like you have had. I am proud to share your feedback with the staff that makes these reviews possible. Thank you for being our guest. We are grateful for your business and loyalty. Sincerely, Ryan Batley General Manager
I rented a suite for my daughters birthday. The suite was actually very nice, two rooms attached by a living room. The girls all loved the water park area. Everything was super clean. We loved having the restaurant attached. We also enjoyed being able to utilize the mini golf that was right outside the hotel. Highly recommend!
Hello jessicafalbo84, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are so grateful picked us to help you celebrate your daughter's birthday! As the Fox Valley's only resort hotel, we feel we are the perfect destination for celebrations. With onsite amenities such as an Aquatic Fun Center, gaming area, Ground Round Grill & Bar, playground, mini golf, Platform Tennis courts, pet friendly rooms, expansive patio with firepits and walking/biking trails, there is fun for all ages without having to leave the grounds. Thank you for being our guest. We are grateful for your business and support and Happy birthday! You recommendation to others is the highest praise we can receive. Sincerely, Ryan Batley General Manager
Very friendly staff. Huge spa tub. Only criticism is tub is set we're you lounge with backs to tv and fireplace. Room wasn't ready at check in. Will be staying again as this was a leisure weekend with my wife.
Hello ninat8172021, Thank you for the positive review and constructive feedback of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are grateful that you trusted in us for a weekend away with your wife. Our newly remodeled guest room suites have been a popular choice for traveling couples. In addition to the select rooms with whirlpools, we have an Aquatic Fun Center that features an indoor and outdoor hot tub. I am glad to see you enjoyed all of your interactions with our team members as we strive to lead the industry in guest service. I look forward to sharing this with the team members who made that possible. I do apologize that your room was not ready as we are focused on cleanliness more than ever. We will use your feedback to see how we can better execute in the future. Thank you for being our guest. We look forward to your next stay. Sincerely, Ryan Batley General Manager
Great stay. Property very clean and updated. Staff exceeded all request. Very nice restaurant in hotel with good prices, selection, and great food and service. Great location, close to all but away from any noise or traffic. All shopping requirements local. Great swim/rec area for all ages!
Hello johnathan2021, Thank you for the kind review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are thrilled to hear that you had a great stay and that our team exceeded all expectations. Our team strives to lead the industry in guest service as we try to personalize your stay as much as possible. I look forward to sharing your comments with those that make it happen. Our attached restaurant, the Ground Round Grill & Bar, is also rated #1 on Trip Advisor and serves breakfast, lunch and dinner in 3 seating areas; a dining room, sports lounge and expansive outdoor patio. There are setting and food options available to meet just about every request. They also offer room service. Thank you again for the high praise and for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
I love that the game room overlooks the indoor pool (indoor pools are important in WI). I love the indoor and outdoor options for jacuzzis. I took advantage of the whirlpool inside my hotel room. The distance to the Appleton mall was a breeze. The location of the resort made me feel safe about being there. It was tucked away and nestled next to a nice suburban area. I love the hallway leading to the restaurant inside the hotel. It's similar to the Streets of Yesterday at the House on the Rock. It's a charming and romantic place. Perfect for a romantic getaway, family vacation, business trip, personal getaway or even if you're just looking to host an event. If you book a stay here, you'll want to make it for more than one night. You'll leave feeling refreshed.
Hello lukebaierl, Thank you for the amazing review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is so great to hear you left feeling refreshed and enjoyed all our resort has to offer. We are the Fox Valley's only resort hotel and are located in the heart of Neenah. Our grounds offer a park like setting surround by water and trails. We have free parking and easy on and off access to Interstate 41. We are minutes from International Appleton Airport and numerous downtowns. Thanks again for the fantastic review. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
They didn't give me my $20 credit I was suppose to receive from a previous stay at a Best Western. No free breakfast because this is a Premier and they aren't required to. Bodywash container was empty. It was quiet, but I would stay away from Premier Best Westerns. They offer free coffee, but not free bottle water. They charge $2.00 a bottle. The bed was noisy.
Hello Deedra H, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. I am sorry to see we did not meet your or our standards during your recent stay. I am seeing your $20 credit was applied and is showing on your folio report. If you still have questions, please call us at 920.720.8000. We do have bottle water in the guest rooms that are available for purchase at your convenience. Free infused water and coffee can be found at the hotel lobby 24/7 along with free coffee and tea in your guest room. I will follow up with our Housekeeping Team in regards to the body wash. I apologize for the oversight as the bulk amenities are new for us and we will be making the necessary improvements to better serve you and others in the future. I hope you consider staying with us and other BW Premier properties again. Our hotel and restaurant are both ranked #1 in our market and strive to provide guests with memorable service. We are committed to learning from your experience and making positive changes. BW Premier consistently ranks near or at the top in the coveted JD Power rankings. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
This hotel was very nice and extremely clean. We stayed with out children and dog for a few nights while visiting family, and the rooms, grounds, services, and amenities were outstanding. We will definitely return in the future.
Hello jdompke, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is so wonderful to know you and your family spent quality time together. Thank you for putting your trust in our resort to provide safe, clean and fun entertainment. We feel our resort is perfect for traveling families as once they arrive, there is no need to leave as there is fun for all ages. Newly remodeled guest rooms, an Aquatic Fun Center, gaming area, fitness center, Ground Round Grill & Bar, platform tennis courts, outdoor patios, children's playground, walking/biking trails and mini golf are all part of our campus. It is so great to hear you will return as that is the biggest compliment we can receive. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We recently stayed the night for an on sight wedding. We arrived early and our room wasn't quite ready. The man who checked us in kept checking for us so we wouldn't have to wait. The outdoor ceremony area was beautiful as was the inside.. everyone was super friendly and the entire place was spotless clean!! We were only staying for one night so we didn't get to do anything else, but the pool area looked fun.
Hello tdprax2021, Thank you for the amazing review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Congratulations to the wedding couple! We are thankful for their trust with such an important day. We feel our resort is the ideal location for a wedding. Indoor and outdoor ceremony space, recently remodeled guest rooms, a grand ballroom, outdoor patio space, Aquatic Fun Center and the Ground Round Grill & Bar provide guests with a full resort experience with the convenience of having it all in one, easy location. We hope you can visit us again to take advantage of the Fox Valley's only resort and all the activities we have on our grounds. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
I was very impressed with the cleanliness of the rooms and entire hotel, the room we stayed in was huge and was able to accommodate 2 adults and five children with tons of extra room, the room looked like a small apartment! they also have a kids pool, a bigger pool 2 hot tubs and a water slide that are very kept up, staff continuously stocked towels and made sure everything was clean. The staff was also very helpful and friendly during our visit.
Hello CandiPaint, Thank you for the 5 star review of the Best Western Premier Bridgewood Hotel, the only resort in the Fox Valley. I am glad to see you enjoyed your experience with us and am proud of our team for delivering on our promise to lead the industry in cleanliness and service. Our We Care Clean protocols have been set in place to not only keep our guests safe, but also our team members. I am happy to see you noticed this not only in the guest room, but throughout the entire hotel and Aquatic Fun Center. Our Aquatic Fun Center has been appealing to traveling families as our 4 bodies of water keep all ages entertained. The pool is overlooked by a mezzanine area that is home to a gaming and fitness center. Thank you for being our guest. We hope to see you again soon. Sincerely, Ryan Batley General Manager
Quiet, beautiful accommodations. Lots of room I. The room. Love that robes were available to use to go to the pool. Unable to make use of the meal discount coupon due to timing,had to pick up daughter from surgery center at 5:30 am. We would definitely stay again when staying in the Fox Valley area.
Hello mjheartlake, Thank you for the 5 star review and high praises of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is wonderful to know you enjoyed the rooms, robes and accommodations. Our team strives to ensure guests have the cleanest and most comfortable stay as possible. In addition to our Aquatic Fun Center, guests can enjoy free bike rental and access to mini golf and a children's play area near the patio of the Ground Round Grill & Bar, our attached restaurant. We hope all went well with your daughter! We look forward to your return to the Fox Cities. Thank you for being our guest. Sincerely, Ryan Batley General Manager
The staff at this property is remarkable. I always feel so welcomed and appreciated when checking in and during the stay. Also the adjacent return to is great and a real value with the coupons from the hotel. Also if you can visits in the summer the outside bar area is great with music and fun.
Hello ASAMAA, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference! We are excited to see such high praises regarding our team members and service standards. Our Team strives to lead the industry in guest service and that begins with a sincere and caring welcome. Our Front Desk Team leads by example in this regard. It is great to hear you enjoyed our hotel amenities that include the attached Ground Round Grill & Bar, which serves breakfast, lunch, dinner and room service. They have three service areas including a dining room, Sports Lounge and expansive outdoor patio with four fire pits. The patio is a local and hotel guest favorite in the warmer months. Thank you for being our guest. We are grateful for your business and hope to see you again soon. Sincerely, Ryan Batley General Manager
We stayed at the Best Western Premier in Appleton, WI for our son's basketball tournament weekend and the entire place was perfect for us. The rooms were clean and nice, the bathroom was huge! The pool and outdoor jacuzzi was nice and relaxing. We will be back!
Hello vanessa0621, Thank you for the 5 star rating and intent to return to the Best Western Premier Bridgewood Resort Hotel and Conference Center! This is the highest praise we can receive and are happy to see you enjoyed your experience. We are excited that families are able to safely travel and create memories together. Our resort has always been a top choice for families given our onsite amenities and dedication to cleanliness. In addition to the Aquatic Fun Center we have a gaming area, walking/biking trails, Fitness Center, Ground Round Grill & Bar, Pickleball Courts and mini golf. I hope the tournament went well and we look forward to hosting your again. Thank you for your business and support. Sincerely, Ryan Batley General Manager
My 10 year old and I stayed with family for a private party, I couldn't get her away from the pools! I wish I had more time to explore the property and take advantage of mini golf. Next time I'll bring my toddler to try out the kiddie pool.
Hello jillianj2003, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am excited to know you trusted in our resort for family fun. Our team has been working hard to ensure we are keeping each other and our guests as safe as possible through our industry leading We Care Clean program. In addition to high cleanliness standards, our resort many guest room suites and onsite amenities such as the Aquatic Fun Center, walking trails and Mini Golf Course that keep everyone engaged. The low depth activity pool is great for toddlers and young kids. We look forward to your next visit with the entire family. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Beautiful hotel and resort in Neenah. Huge corner room with modern amenities. The bed was a bit hard, but otherwise fantastic. Clean, stylish, easy to find, and very comfortable rooms. What more can you ask for?
Hello dawnsmerda, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is great to see you enjoyed your spacious room, décor and comfort. We recently renovated all 95 guest rooms as the beds are very new given the firmness of the mattress. We are easily located off Interstate 41 in the center of Neenah with free parking. Cleanliness is a top priority for our team so I am also glad to know you noticed our high standards in that regard. Thank you for being our guest. We are grateful for your business and support. We hope to see you again soon. Sincerely, Ryan Batley General Manager
Fun, clean, and friendly. Pool and hot tub great for the whole family. Suite was roomy and well laid out. It was great having a table and chairs with the mini kitchen. The internet was fast and kept up with all our devices.
Hello chunkzero, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Your trust in our resort to not only provide family fun, but guest safety is much appreciated. I am thankful for your support and positive comments. We know how important the internet is for travelers. Great to hear is worked well for you. Our Aquatic Fun Center and newly remodeled suites have been favorites spots for traveling families. Our two-bedroom family suite features 2 bedrooms and 1 bathroom with 1 extra vanity with a sink in the living area. This suite features one bedroom with a King size bed and TV. The second bedroom features 2 double beds and an additional TV. The living area of the suite has a sofa sleeper, wet bar, TV, table with 2 chairs and a bench. This suite features plush top mattresses and premium linens, a microwave and refrigerator, bathrobes, and USB charging outlets. Thank you for being our guest. We are grateful for your business and support. Sincerely, -The Bridgewood Team
After arriving at 4PM I was told my original room I requested was not available and that the room they put me in was still being cleaned by house keeping. It would be another 2 hours till my check in 630pm
Hello 828rookie2021, Thank you for completing a review regarding your recent stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. The Pandemic has been devastating to our team members and business and now the resurgence of travelers has come with challenges. Since more people have become comfortable with traveling and being Spring Break, our hotel has been heavily occupied by large groups or families in every guest room. In normal times, we would have a mix of corporate, leisure and wedding guests that would allow us to clean the rooms faster. In addition to the large groups, we have added industry leading cleaning protocols that also increase the amount of time spent cleaning each room for your and our team member safety. Our goal has been to get all guests checked in by 4pm. Again I am sorry to know this impacted your stay. Thank you for being our guest. We are grateful for your business. Sincerely, Ryan Batley General Manager
Enjoyed our stay here! Room was very large with a counter space above microwave and refrigerator. Everything was very clean. Minimal noise after hours. Nice pool with slide, zero depth area for younger kids, and indoor and outdoor hot tubs. Hope to stay here again.
Hello mwebber2021, Thank you for the 5 star review and thank you for selecting the Best Western Premier Bridgewood Resort Hotel and Conference Center as your Spring Break destination of choice. Our Aquatic Fun Center has been a huge hit with traveling families with four bodies of water and gaming area that overlooks the pool. It is great to know you enjoyed the large rooms, attention to cleanliness and quiet afterhours. We look forward to your next stay! Thank you for being our guest. Sincerely, -Ryan Batley General Manager
Very nice rooms, very nice pool and facility. I love the little downtown feeling as we walk to the restaurant. The room was very homey and lots of space to put our belongings. The kids are for the pool is amazing! Our family definitely will be back.
Hello brittanyjks12, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are so glad to see you and your family enjoyed everything the resort has to offer. Our Main Street area is one of our signature spaces in the resort. With a cobblestone street and lighted ceiling skylight, the area is designed to look like a 50's downtown. Not only is this an attraction for hotel guests, but it is a great location for cocktail hours and wedding pictures. Thank you for being our guest. We are grateful for your business and support. Stay well. Sincerely, Ryan Batley General Manager
This was our first hotel stay with our three kids (ages 4, 2, and 10 months). We went for the water park and the kids had a blast. Each of the kids was able to enjoy themselves without any issue. For a first night in a hotel, the kids loved the big beds.
Hello Kyle, Thank you for the fantastic review and more importantly, thank you for trusting in the Best Western Premier Bridgewood Resort Hotel and Conference Center for your first family outing! These types of reviews bring such joy to our team as we truly enjoying serving others and helping bring an experience to life for them. Our Aquatic Fun Center is set up to appeal to kids of all ages with a water slide for big kids and a low depth pool for the younger ones. It is great to see they enjoyed the rooms as well as they were all remodeled recently. Thank you for being our guest. We hope to see you again soon. Sincerely, Ryan Batley General Manager
The Bridgewood is very clean and service was great! It was the perfect size and is connected to the Ground Round bar and grill. The convenience of the restaurant was nice but it also offered great service and quality food! We loved the swimming area! It was perfect for small children and was an overall great family friendly place!
Hello candyceertl, Thank you for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am so happy to see you and your family were able to spend quality time together. Thank you for choosing us to do so. Our resort is set up great for families as its all in one inclusiveness is not only convenient for leisure travelers, but corporate and wedding as well. We are easily located off Interstate 41 with free parking and surround by a park like setting. Once guests arrive, they don't have to leave. Remodeled guest rooms and suites, 10,000 square feet of meeting space, Aquatic Fun Center, Fitness Center, Ground Round Grill & Bar, mini golf, Pickleball Courts and walking/biking trails all on property. I am glad to know you also noticed about attention to cleanliness and focus on guest service. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
It was a great stay and the room was clean and the food was good, i would highly recommend staying at this hotel in the future as the staff was great and the overall atmosphere was solid, just want to say thanks
Hello michaelolson2021, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am so thankful that you took the time to give us thanks and recommending our resort to others. That is the highest praise we can receive. Our team works hard to lead the industry in guest service and white glove cleanliness. Our attached restaurant, the Ground Round Grill & Bar, is the #1 rated restaurant in Neenah and offers hotel guests a convenient and quality experience dine in, take out or room service. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
The kids loved the pool, slides and hot tubs. The Arcade has the crane game - that doesn't work. There is no continental breakfast - they offer a small selection of "grab n go" items at a higher cost.
Hello Linda Lee G, I am sorry to see we did not meet your or our standards of a 5 star experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our Arcade games are provided and serviced by a third party vendor. Unfortunately, they have not serviced that crane game yet, but we hope for it to be addressed soon. I apologize for the inconvenience. It is great to see that the kids in your group enjoyed the Aquatic Fun Center. With 4 bodies of water, including an outdoor whirlpool, there is fun for kids of all ages. This, along with our high standards of cleanliness, has made our resort a destination of choice for traveling families. Our attached restaurant, the Ground Round Grill & Bar, offers a hot, made to order breakfast with discounts available to hotel guests. We also offer a Grab N Go option available for purchase 24/7 from the Front Desk. Thank you for being our guest. We are thankful for your business and support. Stay well. Sincerely, Ryan Batley General Manager
This hotel and resort is stunning. I honestly felt like I was out of place because of how nice it is. I chose to stay here last minute because a different hotel chain I was supposed to stay at wasn't very clean. Leaving that place and coming to the Best Western Premier was a literal night and day difference and I'm so glad I chose to come here. Will definitely be staying here again in the future.
We loved our stay here. The pool was perfect for our three boys, ages 6, 4, and 1.5. They loved the slide. The beds were a little firm for our liking but overall a great stay. The room was spacious. We would go back!
Hello katielbreuer, Thank you for trusting in the Best Western Premier Bridgewood Resort Hotel and Conference Center for your recent travels! It is wonderful to see that everyone enjoyed their time at the resort. Thank you for the 5 star rating. The Aquatic Fun Center is one of our resort's most popular amenities. With 4 bodies of water, including an outdoor and indoor hot tub, there is fun for all ages. We recently renovated all 95 guest rooms including all the furniture and fixtures. This may be a reason for the firmness given everything is still very new. I am glad to see you found the room spacious and enjoyable. Thank you for being our guest. We are grateful for your business and look forward to your return. Sincerely, Ryan Batley General Manager
Love this hotel. We've been here a few times and the kids love the water slide, pool, hot tubs, and splash pad. Extremely convenient location with respect to Appleton. Staff is so friendly and accommodating.
Hello elizzabeth15, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your continued support does not go unnoticed and is greatly appreciated. We are thankful that you and your kids continue to trust in our resort to provide family fun. The Aquatic Fun Center, with 4 bodies of water, has been a big hit for families as is appeals to all ages. We strive to led the industry in guest service and continuously are striving to improve. I look forward to sharing your comments about our friendly team members with them. Thank you for being our guest. We are grateful for your business and support. Stay well. Sincerely, Ryan Batley General Manager
We stopped in, for a 1-night stay after a 6-hour drive. Didn't arrive until 10:00p.m. on a Thursday night. Mark at the front desk was very friendly. One of the main reasons for staying at this property, was that it had the best reviews, and was only slightly off of our planned route from the Twin Cities. Upon unpacking, we immediately made our way to the outdoor hot tub on the property. What was VERY NICE, was the 12:00 midnight closing time of it. Very relaxing on the 30 degree night, and clean. There is a Green Mill restaraunt on site. But, it was closed when we checked in. Luckily, I brought a couple of cold beers in my cooler. As, I was told that the City of Neenah, has laws against selling beer after 9:00p.m. I was like "Really? Aren't we in Wisconsin?" We stayed in room# 3038. It was a single king, with a wetbar, fridge, microwave, and safe. A separate living room. Regardless, all of the staff at the property, and the property itself is in very nice condition. Well managed. I wouldn't hesitate to stay at this property again, if I were in need of lodging in the area
Hello Stephen M, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am happy to see you enjoyed your visit to the Fox Cities. Thank you for choosing us as your destination of choice. We are easily located off Interstate 41 with free parking, tucked in a park like setting. We are minutes away from Historic Downtown Neenah and are close to Appleton and Oshkosh shopping centers. The Ground Round Grill & Bar is attached to our hotel and is also rated #1 on Trip Advisor. Our Aquatic Fun Center has always been a big hit, but especially now as travelers are looking for safe and convenient fun. The outdoor hot tub is a guest favorite during the winter months. I am also glad to hear you noticed our cleanliness standards and remodeled guestrooms. We hope you are in the area again and have another opportunity to serve you. Thank you for being our guest. We are grateful for your business and support. Stay well. Sincerely, Ryan Batley General Manager
We stayed here to celebrate our son's birthday and were pleasantly surprised to have a room right next to pool access. It was perfect. Rooms and pool area were clean. Staff was doing a great job taking precautions for covid. The only thing that disappointed us was the outdoor hot tub jets weren't working properly. We will definitely be back again. It was a great place to meet friends and have a little family fun.
Hello 196laurad, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! We are thankful you chose our resort to celebrate your son's birthday and are excited to hear it was perfect. I am proud to hear our teams met our goals of cleanliness and COVID19 changes. We were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of the Pandemic. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. I am sorry to hear about the issue with the outdoor hot tub jets. I will work with our Engineering Team to get this fixed. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
Nice, but a little noisy, stayed in front of hotel this time and heard people checking out, and people walking heavy above us. Back of hotel and top floor is best!!! Hotel Staff was pleasant, but no adult times for pool area and outdoor hot tub
Hello harbormaster686, Thank you for the review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you enjoyed your stay. We want all of our guests to have a positive experience, but not at the expense of others. Please know our Front Desk Team is at your service when you stay with us and will address any noise concerns you may have. I apologize for the inconvenience this caused. Our Aquatic Fun Center has 4 bodies of water. Indoor and outdoor hot tubs, a low depth kiddie pool and activity pool with adjacent slide. After 10pm the center is closed to kids under sixteen. Thank you for being our guest. We are grateful for your business and support. Stay well. Sincerely, Ryan Batley General Manager
Some friends and I got the kiddos together for a weekend stay. We had a great time here! The room had great decor, plenty of room and comfy beds. It was very clean upon arrival. The attached restaurant (Ground Round) had excellent food and was not too pricey. Overall, the hotel was money well spent!
Hello Steve O, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am excited to see you had an enjoyable time with family and friends. Thank you for trusting in our hotel for your weekend getaway. We recently renovated all of our guest rooms, many include spacious suites. Our team will be happy to know you took notice of the cleanliness along with the comfort and décor. The attached restaurant, Ground Round Grill & Bar, is a convenient option for our guests offering breakfast, lunch, dinner, take out and room service. Not only are they an option for hotel guests, but they proudly serve the community as the number 1 restaurant in Neenah. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
Never again! Hair in our whirlpool, the accessible room was not accessible. Bathroom mirror and faucet had watersheds everywhere when we walked in- never cleaned. We opened a drawer to unpack and a pill bottle with marijuana was inside it. We left it. This place is rediculous!!! We told the staff about our room and she said she would let room service know, and nothing happened. I could have stayed home and been more satisfied. Horrible!!!
Hello Kimberely0221, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know I will discuss your comments with our team to see what may have happened and how we can improve moving forward. Thank you, Ryan Batley General Manager
Very clean, large room and friendly staff. The hotel was inviting and the pool was very nice. Although I did not eat at the restaurant attached but it looked nice, and I will try it next time I'm in town.
Hello luxtravis, Thank you for the 5 star review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you had a great stay! We are excited to see you enjoyed our newly remodeled guestrooms, many of them being suites which have been popular during the Pandemic due to our We Care Clean protocols. The Ground Round Grill & Bar has also made changes to keep guests safe blocking off 50% of tables, adding glass dividers and having a strict mask policy for our team members. Hopefully you can try them next time you are in the area. Thank you for being our guest. We are grateful for your business and support. Stay well. Sincerely, -The Bridgewood Team
Greta place. This last time was a little off. They had a ton of kids running around. Called the desk (11pm) they stop for a short time. They staff and the bar/ restaurant are great. Would recommend it. Will be trying it again. Hopefully soon!!!!!
Hello 724rickl, Thank you for the compliments of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are grateful for your continued support. The resort has been a popular destination for families due to our We Care Clean safety protocols, high cleanliness standards and resort amenities. We want all of our guests to have an enjoyable experience, but not at the expense of others. As you know, our Front Desk Team is staffed 24/7 and will happily address any concerns you may have. It is great to see you enjoyed the onsite restaurant, the Ground Round Grill & Bar. Not only are they an option for hotel guests, but the restaurant is a local favorite due to great service, food, specials and entertainment. The outdoor patio in the summer is a perfect location for dining. Thank you for being our guest. We are thankful for your business. Stay well. Sincerely, Ryan Batley General Manager
My daughters (ages 12 and 17) and I spent two nights in a suite. We had fun in the pool and hot tub and enjoyed downtime in our suite. Everything was very clean with hand sanitzer and sanitizing wipes located throughout the hotel.
Hello vans4now, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is nice to see you and your daughters were able to enjoy some time together. Thank you for trusting in our resort for your recent outing. Team Member and guest safety is a top priority for us and that begins with cleanliness. Best Western has led the industry with their We Care Clean program placing sanitation at the forefront. I am happy to know you saw these changes throughout the property. The Aquatic Fun Center has been a guest favorite over the winter months with 4 bodies of water including an indoor and outdoor hot tub. Other onsite amenities including the Fitness Center, gaming area, 2 Pickleball Courts and Ground Round Grill & Bar. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
Rooms were nice and staff was friendly, however the hotel completely lack covid precautions. There was a wedding with guests going up and down the hall without masks. There were kids from the wedding running around unsupervised without masks. Same thing in the pool area, which was a mess. It said no food or beverages but most of the adults in the evening were drinking alcohol. Empty beer cans stacked on top of the towel deposit. Not a great environment for a pool area geared toward kids.
Hello lauramarie_9 Thank you for completing a review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. It is clear we did not meet those promises in the Aquatic Fun Center and we will make changes to better support our standards. Thank you for being our guest. We are grateful for your business and support. Stay well. Sincerely. Ryan Batley General Manager
This Best Western is the best Hotel we have ever stayed in. Pool area was A+ with splash pad for kids, water slide, indoor AND outdoor hot tubs that were very large, with a Huge pools as well. Always clean towels and impeccable rec area!
Hello X3094PRmark, Thank you for the 5 star rating and high praises of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am happy to see you and your family were able to enjoy our Aquatic Fun Center. This resort amenity has been a huge hit for families that are looking for a clean, safe and fun experience as there is something for kids of all ages. Our team strives to be the best hotel especially in regards to service, cleanliness and our facilities. I am excited to share your review with them as they have worked extra hard during the Pandemic implementing our We Care Clean industry leading standards to keep each other and our guests safe. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
first time celebrating my birthday in awhile, everything was perfect! the lobby was clean and impressive, we checked in in less than a minute(i'm not kidding) the pool area was clean, and open at incredibly impressive times. we were able to swim until 11pm and wake up and be at the pool again right away in the morning. the food at the resturant as so good and the morning breakfest arrived warm and fast the beds were also super super comfy. we were staying with our 4 year old son and they suggested the king suite over the phone, private and away from little man. he slept on their pull out couch in the living room and we were able to relax, watch tv, and have appropriate amount of privacy. the bathroom was super clean, the entire room was great. easily the best birthday i've ever had
Hello KatyDudas, Thank you for the amazing review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for putting your trust in our team to help you celebrate your birthday. I am so proud of our team as it looks like exceed expectations in all areas and most importantly in regards to cleanliness and service. Our team takes pride in our White Glove Clean standards and even more so now during the Pandemic. Best Western has led the industry in new protocols and safety measures including electrostatic spraying. Our Housekeeping team has done a wonderful job with all the changes to keep each other and our guests safe. It is great to hear we recommended a room type that would best fit the needs for your family and that you were able to enjoy breakfast in the attached restaurant, the Ground Round Grill & Bar. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
My experience from Booking to check out was great, thanks to Mark. I was a little unsure about how the room would be since I was traveling with a pet. The room exceeded expectations. It was completely pet friendly, but more importantly, CLEAN and up to date. Mark goes out of his way to ensure customers are taken care of and having an enjoyable experience.
Hello farmerdoodles, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am glad to hear every experience from check in to check out was positive. Our team takes pride in making your visit convenient and comfortable every step of the way. Mark is truly a leader in this area making our guests feel welcomed and appreciated. I look forward to sharing your comments with him. In addition to our service, our team takes pride in our facilities and cleaning standards. We recently renovated all of our guest rooms and have implemented industry leading cleaning protocols through our We Care Clean program. Again, I am glad to hear all was enjoyed for you and your 4-legged companion. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
The room was phenomenal, a whirlpool tub and fireplace along with dual showerheads... Like a spa!! Mark from the front desk went above and beyond to help us celebrate my significant other's 50th birthday!! Just amazing!
Hello LisaKD77, Thank you for the 5 star rating and fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Happy belated to your other half! We are so glad you trusted in us to help you celebrate such a milestone birthday. All of our guestrooms were recently remodeled and many of them are suites featuring Sunrooms, Whirlpools, Dining Tables or two room concepts. Guests love our showerheads and comment on them often. I am glad Mark and our team made you feel as though you were at the Spa! I look forward to sharing this with them. Thank you for being our guest. We are grateful for your business and support. Hope to see you again. Stay well! Sincerely, Ryan Batley General Manager
Amazing place, awesome pool and great staff! Man at the front desk went out of his way to surpise my daughters and make a mermaid poster and hang it on our room door! The pool is great for all different age groups!! This hotel is cheap for how nice it is! Will be going back for sure!
Hello ashleealec, Thank you for the 5 star rating and fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am so glad your family was able to enjoy a resort vacation together. I am proud of our Front Desk Team for going above and beyond to make your daughters feel welcomed and appreciated. Our Aquatic Fun Center is perfect for traveling families as there is something for everyone with the low depth activity pool to the slide to the outdoor whirlpool. Many families find themselves enjoying a meal after swimming at the Ground Round Grill & Bar which is attached to the hotel by dining in or ordering room service. Thank you for your business and support. We look forward to your next visit. Sincerely, Ryan Batley General Manager
Room was so nice and clean. Jacuzzi tub was amazing! Check in and out easy. We had a good time with the kids in the pool. Pool was clean, and warm. Out door hot tub was perfect!!! Definitely will stay again, close to down town so it was easy to Uber back from the bars.
Hello BVB12155, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am so glad your family got to enjoy a resort vacation during these challenging times for all. Cleanliness has always been important to us as our We Care Clean program has led the industry with our new protocols. We are committed to keeping you and each other safe. The Aquatic Fun Center has been a big hit with traveling families as the low depth activity pool, slide and indoor/outdoor hot tub provide fun for all. We are easily located off Interstate 41 with free parking making coming and going convenient. We also have an attached restaurant with dining room, sports lounge and expansive patio with 4 fire pits. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, -The Bridgewood Team
The place is nice, clean, and had good amenities. We enjoyed the pool, and the slide entertained older children/young adults/adults. The holiday decorations were lovely, and provided a nice atmosphere, and nice photo ops. The fitness center was too hot, though, but the center itself was well-equipped. I loved the mattress, and I like that their was a top cover over the quilt, so I would feel comfortable sleeping under a clean quilt.
Hello kadyw55, Thank you for the great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am so glad to hear your entire family was able to enjoy the resort and our amenities. The Aquatic Fun Center, with 4 pools, has been a big hit with families looking to safely vacation during these tough months. I am happy to know you noticed our high cleanliness standards as that has been something we have always taken pride in and even more so now during the Pandemic. Our team is committed to keeping each other and our guests as safe as possible. I am sorry to hear about the heat in the Fitness Center as we will look to address it for future guests. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
hotel and rooms are absolutely beautiful. i expected the same old hotel room. the room we were in had it's own little living room area. it was kind of like a mini apartment. we were able to sit there comfortably with friends we were with and socialize
Hello jr5522, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am excited to hear you and your friends were able to enjoy our resort during these tough times for all. Our guest rooms have recently been renovated and feature all new furniture and fixtures with local décor showcasing the area. We have many 2 room and fireplace/whirlpool suites that have been very popular for traveling families looking for fun entertainment outside of their homes. Our We Care Clean program has led the industry in sanitation protocols, giving guests confidence to stay with us. Thank you for the great feedback as we hope to see you again soon. Thank you for your business and support. Stay well! Sincerely, -The Bridgewood Team
The staff was wonderful. Very quick check-in and check-out under stressful circumstances. Enjoyed the upper lounge over looking the pool. The room was nice but could have used some updates to the bathroom. Nice amenities such as microwave, fridge and coffee maker. Overall very nice time.
Hello raetergreen, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am glad to know you enjoyed all of your interactions with our Team Members. I am very proud of how hard they have worked during the Pandemic to keep our guests and staff safe. I am excited to share this with them. Thank you for sharing your praises in regards to your check in/out process, the Aquatic Fun Center and guest room. Our guest rooms were recently updated with new décor and furniture. Feedback has been very well received. We are grateful for your business and support. Hope to see you again soon. Stay well! Sincerely, Ryan Batley General Manager
Stayed with my two kids for a little getaway. The pool was great for kids ages 1-10. Both of my kid's enjoyed the pool. I was able to relax upstairs in the cabana while they wore themselves out. The rooms were nice and very clean. I was on the floor with a lot of families and I heard nothing! The rooms are pretty sound proof. The food from ground round was decent but we had quite a few other options from surrounding restaurants that delivered. Check in and check out was easy. We will definitely be back.
Hello laviciusb, Thank you for the 5 star rating and amazing comments regarding your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Fun family time is so important and I am thankful you trusted in us for your recent trip. We feel our resort is perfect for families as once they arrive, they have everything they need to entertain all. Aquatic Fun Center, gaming area, fitness center, Ground Round Grill & Bar, Platform Tennis Courts and walking trails. I am glad to hear you noticed our high cleanliness standards and that our Front Desk Team made your experience as convenient as possible. We look forward to your next stay! Thank you for being our guest. We are grateful for your business and support. Stay well. Sincerely, Ryan Batley General Manager
Impressive! Staff are very friendly and accommodating. Rooms are great and reasonably priced. Practice good covid precautions. Would definitely stay there again! My mother has problems moving around and the staff was more than happy to help.
Hello Loribweird, Thank you for the thumbs up and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am glad to hear you were impressed as our team has worked harder than ever before to make sure our property is safe, clean and inviting for our guests and each other. Our "We Care Clean" program has led the industry with new protocols and safety measures including electrostatic spraying and heighted sanitation procedures. It is great to see you noticed the changes. All of our guest rooms were remodeled last December and feedback from our guests has been outstanding. I am so happy to hear our team was helpful with your Mother as we strive to make our guests feel as comfortable as possible in a home away from home environment. Thank you for being our guest. We are grateful for your business and support. Stay well! We hope to see you again. Sincerely, Ryan Batley General Manager
Everything was perfect. We are actually looking to visit this hotel again in the very near future. The rooms, decor and atmosphere was above expectations. Staff went above and beyond to make you feel as a valuable customer
Hello blitzkrueg, Thank you for the great comments and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is so nice to hear everything was "perfect" as 2020 has been anything but. We enjoy knowing guests can trust in us for some fun and relaxation during these tough times. Last winter we fully renovated all 95 guest rooms, many that include suites and whirlpools. Our amenities our matched by the service our team provides. We are fortunate to have team members that are dedicated to making all of our guests feel as welcomed and appreciated as possible. I look forward to sharing your praises with them. Thank you for thinking of us for your next hotel stay. We are grateful for your support. Stay well! Sincerely, Ryan Batley General Manager
We had a wonderful experience at the hotel for our sixth anniversary. My wife and I both loved the room and hot tub that was part of this room. We were able to enjoy our time away from our kids with little worry about anything but each other.
Hello Kyle, Thank you for the fantastic review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is wonderful to hear you and your wife were able to spend some time with each other during these challenging times for all. I am thankful you thought of our resort to help celebrate such a special occasion. Last winter we fully remodeled all of our guest rooms, many include suites with whirlpools. Guest feedback has been very positive. In addition to spacious suites, guests can enjoy the indoor and outdoor hot tubs in the Aquatic Fun Center, Ground Round Grill & Bar for dine in or room service and walking/biking trails that surround the property. Thanks again for choosing us. We are grateful for your business and support. Stay well! Sincerely, -The Bridgewood Team
Super responsive staff, ask for Mark Nelson if you need any help, updated facilities, engaged ownership, great value. Perfect location off the highway, close to downtown Neenah restaurants. Easy access to Appleton and Green Bay.
Hello Exploration648970, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is great to hear you enjoyed superior guest service from Mark and our entire team. We take pride in making our guests feel welcomed and appreciated. I am happy to know you enjoyed the updated facilities as we recently renovated all of our guest rooms and Ground Round Grill & Bar which is our restaurant on site. We are easily accessed off Interstate 41 with free parking and are in the center of Neenah, a short trip to local downtowns and even Milwaukee and Green Bay areas. Our on property amenities such as the Aquatic Fun Center, mini golf, walking/biking trails, Platform Tennis Courts, children's playground and extensive dining patios provide entertainment for all without having to leave the resort. I look forward to sharing your comments with our team. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
My boyfriend has been staying at this hotel for the last three weeks for work. I visit him once a week and absolutely love the hotel. The room is very clean with super white bedding, white robes and towels. Our room has a microwave, coffee machine and mini fridge. These amenities really help when people are staying for long periods of time in a hotel. We started to have a routine by enjoying dinner at Ground Round, which is connected to the hotel and has the best burgers. Then we would put on our white robes that are provided and head to the pool area to relax in the hot tub till it was time for bed. Their pool area is very clean and stocked with towels. They also have a hot tub inside and outside the pool area. The facility is nice and quiet, I can't hear others while I'm in my room. I would suggest for such a nice hotel they could offer a complementary breakfast starting at 5 AM for people working out of the hotel.
Hello teahlab, Thank you for the amazing review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is so great to hear that you and your boyfriend have enjoyed your stay with us. When you are away from home for that long, a comfortable, clean and spacious room is of the upmost importance. We recently renovated all our of guests rooms which include many suites and 4 extended stay rooms that provide a full refrigerator, chinaware and stove top. As you mentioned, we offer many onsite amenities to keep guest entertained with out having to leave the grounds. Meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, fitness center, mini golf, platform tennis courts and walking/biking trails all in one location. This is easily accessed with free parking off Interstate 41. I look forward to sharing your great comments with our team members. We do offer a Grab N Go breakfast that is available at the Front Desk 24/7. Thank you for being our guest. We are grateful for your continued business and support. Sincerely, Ryan Batley General Manager
We had a very enjoyable stay at this hotel. The rooms were extremely clean and amenties were abundant.I would highly recommend this hotel for anyone traveling in the area. The bartenders were great at the Ground Round and pool was very clean and well maintained.
Hello bailey16821, Thank you for the 5 star rating and wonderful comments regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. These have been very trying times for all of us. Your praises of our cleanliness, amenities and service are greatly appreciated! Our team has always taken pride in our "white glove clean" facilities as we have been awarded Best in Housekeeping by AAA for consecutive years and have now implemented industry leading standards through our We Care Clean program. The Aquatic Fun Center has been a hit in recent months as there is fun to be had for all. An indoor and outdoor hot tub, activity pool, slide and low depth pool for kids keep everyone entertained. It is great to hear you enjoyed the service in the Ground Round Grill & Bar. The bar team hopes to make our traveling guests feel like they are at their favorite neighborhood establishment. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
Where do I start? It's been 10 years since staying at this property and WOW has it changed for the better. Smartly recently re-done sleeping rooms. Held a small event with some friends fighting a common goal in support of the MS Society. Super helpful managers and staff all around. Shout out to Ryan and James for taking care of every last request.
Hello Bernie, You, Darlene and the entire MS Society were such a fun group! Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am so glad your group was safely able to meet as I can tell in the short time I spent with you all, that meeting in person and getting together is very important. We greatly appreciate your trust during these tough times as safety and cleanliness are top priorities for our team and guests. We completely renovated our guest rooms last December and over the past few years have remodeled our public spaces, meeting rooms and attached restaurant, the Ground Round Grill & Bar. I am glad you noticed. I look forward to sharing your praises with our team as they work hard to make sure guests have all they need for an enjoyable experience at the resort. Thanks again and stay well! Sincerely, Ryan Batley General Manager
This is a great hotel; clean, very nice rooms, restaurant attached (good food and prices), friendly and helpful staff. The rates are good too! This is the place that makes my travels enjoyable. If one has time, there are many places nearby to visit too.
Hello ChristieAD77, Thank you for the fantastic review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are glad to see your travel plans were enjoyed at the resort! Cleanliness is a top priority right now as we aim to keep not only our guests safe, but our team members as well. We are electrostatic spraying all guest rooms and public spaces along with other protocols as part of the industry leading 'We Care Clean" initiative. I am glad to see you thought the rooms were nice as we completely renovated them in December. Feedback has been overwhelmingly positive and appreciative. It is also great to hear you saw good value in your stay based on product, service and pricing, including the Ground Round Grill & Bar. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, -The Bridgewood Team
We visited Best Western Resort in Neenah, WI as a family of 4 with a 1 year old pug for 2 nights and were very impressed! Upon check-in all of the staff had masks on and were following all sanitation guidelines. The hotel room was VERY clean and well maintained. We were impressed with the no room service due to the Coronavirus, but were encouraged to reach out if we needed anything. As far as pet-friendly rooms go, it is the best we've ever stayed in. Best Western clearly has cleanliness and safety of it's guests at top of mind! If you need to travel to Neenah, WI we would highly recommend!
Hello samanthae278, Thank you for the fantastic review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! It is great to see you and your family had such a memorable experience during these tough times for all. We feel our resort is the perfect spot for a "Staycation" given our resort amenities of an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Counts, walking/biking trails and out door patios. There is so much to do without having the leave the grounds. We greatly appreciate your praise and compliments our our "We Care Clean" protocols. Now more that ever, cleanliness is very important and we have always taken pride in our standards and always evolving systems. Traveling with the entire family, including your furry friends, should be as relaxing and accommodating as possible. It is great to hear you felt we are "best in class." Your recommendation to others in the highest praise we can receive. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
The room was very spacious and nice. Good size bathroom also. Couch was not comfy at all though... really the only complaint we had. Very nice and friendly staff. Restaurant was nice and staff there was very friendly also.
Hello DayTrip749185, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am glad to see you enjoyed your experience during these tough times for all. We are grateful for your business and support. We recently renovated all 95 guest rooms in December and 39 of those rooms now include suites. Feedback has been very well received from our guests who are enjoying the modern and updated look. Our team is dedicated to making sure our guests feel welcomed and have everything they need for a memorable experience. Cleanliness is a top priority for the safety of our guests and team members which now includes electrostatic spraying of all guest rooms prior to a guest checking in. I am happy to see you enjoyed the service and attached restaurant, Ground Round Grill & Bar, where guests have enjoyed the patio and fire pit seating for extra safety. Thank you for being our guest. We hope to see you again soon. Sincerely, Ryan Batley General Manager
Appearance was awesome! No complimentary breakfast which we're used to, but Denise our waitress at breakfast at restaurant did an outstanding job! She couldn't have been any more helpful. People like her are very rare!!!
Hello als202080, Thank you for the great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! I am glad to see you enjoyed your experience at the resort and service from our Ground Round Grill & Bar team member, Denise. Our team is committed more than ever to cleanliness through our industry leading, We Care Clean program, but also service! Denise is a leader in that area making guests feel comfortable mainly through her humor. I look forward to sharing this with her. Thank you for being our guest. We are grateful for your business and support. Stay well! Sincerely, Ryan Batley General Manager
We had a great stay and enjoyed the pool & splash area. It was great for my 6 and 2 year old. The hotel was clean and our room was spacious. Will absolutely be returning. The connected restaurant was good too!
Hello bswann12, Thank you for trusting in the Best Western Premier Bridgewood Resort Hotel and Conference Center for your recent family fun. Getting together safely with family is tougher than ever right now. It is wonderful to see your family had such a memorable experience. We feel we are the perfect resort for Staycations and family outings. Our team is more focused than ever on cleanliness through our industry leading We Care Clean program. In addition to feeling safe, guests can enjoy our recently remodeled guest rooms, Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking/biking trails with free bike rental. It is great to hear your family will be visiting us again. Thank you for your business and support. Sincerely, Ryan Batley General Manager
We have stayed at this resort a few times twice for a wedding. It just does not seem that it is quite as nice and clean as it use to be. The kids did enjoy the pool area. They loved the small water slide.
Hello monicaavon1, Thank you for the great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for your continued support and business to the hotel. We are grateful to have you as our guest. Cleanliness has always been a top priority for us and even more now than ever. We ahve implemented new cleaning protocols such as the use of an electrostatic sprayer and frequent sanitation of high touch points like door handles, phones and key cards. AAA has recognized our property for consecutive years with the "Best of Housekeeping" award due to our high standards of cleanliness and execution. If there are ares you feel we can improve upon, please email me at ryanbatley@bwneenah.com as we are always striving to make positive changes. Kids love our Aquatic Fun Center complete with 4 pools and a slide with a game center in the deck above. I am glad your enjoyed it as well. Thanks again for your business as we hope to see you again soon. Stay Well, Ryan Batley General Manager
Extremely clean. Restaurant staff and front desk staff were very friendly. We were very happy to see all staff wearing masks for our protection. We wore ours as well. Restaurant had outdoor dining options. We loved the option of the 1 bedroom suite so we could separate us from the grandkids when they went to sleep.
Hello rmakiya, Thank you for the perfect scores and wonderful comments regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for being our guest. Cleanliness is more important than ever during these tough times for all. Mask wearing, electrostatic spraying, public hand sanitizer stations and social distancing measures are just a few of the We Care Clean protocols we have in place to protect our guests and our team members. Thank you for doing your part and wearing a mask as well. Our recently renovated guest rooms and suites have been in high demand and satisfaction as families trust in our team to keep them safe while providing a fun filled environment. Kids and grand kids enjoy the Aquatic Fun Center, Ground Round Grill & Bar, outdoor playground, mini golf and free bike rental. We are grateful for your business and hope to see you again soon. Stay well. Sincerely, Ryan Batley General Manager
I absolutely loved my room and enjoyed my stay so much that I did not want to leave. What a beautiful suite and fun hotel to stay at, I would highly recommend everyone enjoy it once in their lifetime.
Hello 30supermom, Thank you for the fantastic review and rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you had such an enjoyable experience at the resort. Your recommendation to others is the highest praise we can receive. Our team has worked hard to implement our We Care Clean program which leads the hotel industry in sanitary and cleanliness standards. For the last two years, our housekeeping team has been awarded "Best of Housekeeping" by AAA. Our amenities, such as our Aquatic Fun Center and walking/biking trails are just as important as the safety of our guests and team members. Thank you for being our guest. We are grateful for your business and support. Stay well. We hope to see you again soon. Sincerely, Ryan Batley General Manager
This has been our best hotel experience with both stays that we have had here, it has everything you can imagine in a small town hotel and we absolutely love it, as we were checking out we were already planning our next stay.
Hello mcoates623, Thank you for the 5 star reviews and wonderful feedback regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for being our guest. It is great to see you had such a memorable experience with us. Our resort has everything guests should need for a great visit. Newly remodeled guest rooms, an Aquatic Fun Center, 10,000 square feet of meeting space, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, Fitness Center and walking / biking trails all easily accessed from Interstate 41. Thank you for your continued and future support. We are grateful to have you as our guest Stay well. Sincerely, Ryan Batley General Manager
The hotel is extremely nice. The shower and bed were one of the best that I have ever experienced in a hotel. The staff was friendly and extremely helpful. Restaurant food and service was exceptional. I would definately recommend this hotel to anyone traveling in the area.
Hello Watson9793, Thank you for the amazing review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Your support during these tough times for our industry is greatly appreciated. Thank you for being our guest. Our team is committed to providing our guests with the cleanest and most enjoyable stay as our property has been recognized with the AAA "Best of Housekeeping" Award for the last two years. We have heightened those standards even more with our industry leading "We Care Clean" program. Guest can enjoy all of our resort amenities including an Aquatic Fun Center and Ground Round Grill & Bar while feeling safe and secure. Thank you for sharing your praise for our team members. I look forward to sharing this with them and congratulating their hard work. Stay well. We hope to see you again soon. Sincerely, Ryan Batley General Manager
During this time (COVID-19), Staff is reduced and I realize they have more to do as they are working for a could people but the friendliness and cleanliness as well as just positive and upbeat service to help and accomodate were very reassuring.
Hello 1scorgo, Thank you for the 5 star rating and fantastic review regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center! Our team and business, along with many others, have been dramatically impacted by COVID-19. With that said, our team still values our key company principals which revolve around guest service, team work and cleanliness. I could not be more proud of them during this tough time. Your review is a shining bright moment during some difficult times or us all. Thank you for your kindness and thoughtfulness. We are grateful for your business and support and look forward to serving you during a more pleasant time. Stay safe and well. Sincerely, Ryan Batley General Manager
Property was very clean. Rooms are very nice and spacious. All updated. Beds and pillows were very comfortable. Our children even said the pull out couch was comfortable. Pool and outdoor hot tub area were very clean.
Hello crawford836, Thank you for the 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am thrilled to see you had such a memorable experience at our resort. Our team takes great pride in our "White Glove Clean" standards. We recently renovated all of our guestrooms and have great feedback much like yours in regards to the comfort and furnishings. I am glad to hear your children enjoyed their stay including the activity pool and outdoor hot tub. The outdoor hot tub is a guest favorite this time of the year. Thank you for trusting in us for your family vacation. We appreciate your business and hope to see you again soon. Sincerely, Ryan Batley General Manager
Well-appointed, modern, clean king whirlpool room with large wall-mounted articulating flat-screen TV and electric fireplace. Two large rainfall shower heads. Quick check-in by friendly front desk clerk.Took advantage of attached restaurant/bar after arrival and again for breakfast. Loved the hard surface faux-wood flooring, but if traveling with a 4-footed furry friend you might want to bring a yoga mat or similar for traction. Despite that challenge "Buddy" loved the canine cookie treats from his new favorite front desk clerk. We attended an event in the main ballroom, but the hotel also features several other meeting spaces/rooms in variable sizes. There is also a large indoor pool area that appeared to be quite popular with families. No complaints. Would definitely stay here again.
Hello David V, Thank you for the fantastic survey response and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is great to hear you and your 4 legged friend had such an enjoyable experience. We know how important dogs our to families and have created specialty pet friendly rooms just for those experiences. Thank you for your compliments on your Whirlpool Suite. We recently renovated all of our guestrooms. Feedback has been very well received. I am glad to know you took advantage of our resort attractions such as a banquet event, Aquatic Fun Center and Ground Round Grill & Bar. These make traveling fun and convenient for business and leisure guests. Thank you for your business and support. We hope to see you again soon. Sincerely, Ryan Batley General Manager
My friend's wedding was on site and we requested early check in so we could drop our bags off before the ceremony. The staff allowed us to check in 3 hours early which was so lovely! The room was pretty nice, and it was clean! Only negative was the the room service left something to be desired. Our food wasnt really warm and the milk wasn't really cold.
Hello Stephh77free, Thank you for the great review and feedback regarding your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We hope your friends had the wedding of their dreams! Thank you to them for trusting in us for such a special day. With facilities that include recently remodeled guestrooms, a grand ballroom, ceremony sites, Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking/biking trails, we feel we are the perfect host location for a wedding. We know how important it is to get settled in your room before the festivities begin. I am glad our team was able to accommodate your request. Please know our Food and Beverage Team will use your feedback to improve room service operations. I apologize for the inconvenience. Thank you for being our guest. We hope to see you again soon. Sincerely, Ryan Batley General Manager
Enjoyed our stay at the Best Western, and the fact they are pet friendly was the deciding factor. We would not have gone on vacation if we could not bring our senior springer spaniel with us. The hotel and resturant are world class in our opinion.
Hello Randy B, Thank you to you and your family for trusting in the Best Western Premier Bridgewood Resort Hotel and Conference Center for your family travels! We know you have lots of options for such a special trip. Our team understands how important dogs have become to families. Because of that, we have specially designed Pet Friendly Rooms to accommodate dogs and won't impact other guests. We strive to be leaders in our market in all aspects including the hotel and restaurant, the Ground Round Grill & Bar. World Class is a tremendous compliment to our team. They will be proud to see this. Thank you for being our guest. We hope to see you ad your family again. Sincerely, Ryan Batley General Manager
We had a very relaxing and fun weekend here. The outdoor hot tub was wonderful. The pool area was very nice, something for everyone. We ate in the restaurant three times and the food was always delicious.
Hello therlacy, Thank you for the 5 star rating and positive comments regarding your visit to the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am pleased to know you had a relaxing and fun weekend with us. That is what hospitality is all about and what we strive for! Our Aquatic Fun Center is certainly a highlight of the resort. The center features a low depth kiddie pool great for toddlers, a slide for older kids, activity pool with basketball hoops, indoor hot tub and outdoor hot tub that is a big hit this time of the year. I am also glad to know you enjoyed the Ground Round Grill & Bar. Serving breakfast, lunch, dinner and room service, their diverse menu and Happy Hour features something for everyone with seating in a dining room, sports lounge and seasonal outdoor patio. We hope to see you again soon. Thank you, Ryan Batley General Manager
We stayed overnight for the Murder Mystery. The hotel is beautiful. Our room was spacious, the bed was comfy and two big screen TV's was a plus. Too bad there were no movie channels, though. I don't think we've ever stayed in a hotel that didn't offer movie channels. Hopefully that's something they're working on getting. Two hot tubs sounded like heaven to us. Unfortunately, the outdoor hot tub jets were so wimpy, they barely worked at all. We went inside to try the indoor tub, and everyone was getting out because it was dirty. I'm sure there must have been a malfunction, because by the looks of the pristine hotel, I'm sure everything is well taken care of. The Ground Round is our favorite restaurant. We stop whenever we're in town. So for the hotel to be connected to it was a win/win. They make the best maple old fashioneds, and this time I tried the blueberry and it was amazing. Even with the few less than ideal situations, this place still gets a five star review. We can't wait to come back next year!
Hello 127ivy, Thank you for the 5 star rating and great feedback regarding your Murder Mystery Weekend at the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is wonderful to hear you enjoyed the event and hotel. We recently remodeled all our our guestrooms and have had lots of positive feedback regarding the changes. I do apologize about the move channels. With the renovations, we purchased all new TVs and are working out some changes with our cable provider. More channels and movie options will be coming soon! Thank you for letting us know about the outdoor hot tub. We will make sure everything is white glove clean and functioning properly. The Ground Round Grill & Bar will be happy to hear your feedback. The Old Fashioneds are certainly a signature cocktail of theirs and a guest favorite. We look forward to your next visit! Thank you for your business and support. Sincerely, Ryan Batley General Manager
This is my hometown. To stay here is costly, unless it's in the winter. The restaurant is just ok if you're in a pinch. The pool is nice if you can get up early before anyone else gets there. Rooms are laid out weird and no fan in the bathroom, which was annoying . The staff was great.
Hello Noplacelikehome445, Thank you for the positive review regarding your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is great to have support from a local resident! We are the only resort hotel in the Fox Cities and have freshly renovated guestrooms, 10,000 square feet of meeting space, an Aquatic Fun Center, Ground Round Grill & Bar (#1 Rated Neenah Restaurant on TripAdvisor), mini golf, platform tennis courts, fitness center and walking / biking trails. We feel we are very competitively priced for our market and offer great value. We often get compliments on the size of our guestrooms and how spacious they are. Guest feedback from the remodel has been very positive as well. We do have fans in the bathrooms that run automatically, but are working on increasing their pull strength. Thank you for letting us know your concern. Best Western Premier was just awarded Highest Customer Satisfaction by JD Power for the Upscale Hotel Segment. This is something our team takes pride in, so it is nice to hear you enjoyed the service provided. Thank you for being our guest. We are thankful for your business and support. Sincerely, Ryan Batley General Manager
Great service with very friendly staff. Clean and updated rooms. I often get upgrades and really enjoy the layout and large space that is available. Excellent rate. Love the fitness and indoor swimming facilities.
Hello Chrishardin, Thank you for the 5 star review and great feedback of your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your continued business and support is much appreciated. I am glad to see you have enjoyed our staff as our team is focused on leading the market with our service standards. Best Western Premier was recently awarded Highest Customer Satisfaction by JD Power in the Upscale Hotel Segment as well! Cleanliness is another leading principal of ours, especially with our freshly renovated guestrooms. Feedback has been very positive! Thank you for being our guest. We hope to see you again soon. Sincerely, -The Bridgewood Team
great place, very clean and great prices. we come here every year for our anniversary. the food is great and it is nice that everything is all conected in one building. We will be back! The rooms were just updated too.
Hello Michelepfaller, Thank you for the great review! Our team is thankful to hear you had such a memorable stay the the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are grateful for your continued support. Thank you for trusting in us to help you celebrate such a special day as an anniversary. We are the only resort hotel in the Fox Cities and as you mentioned, have everything you need in one convenient location including free parking! The response on our guestroom remodel has been fantastic. It is great to see you enjoyed your stay. Thank you for being our guest. Congratulations on your anniversary. Sincerely, Ryan Batley
Beautiful, clean, comfortable, and a friendly staff. The bar & restaurant are great as are the sundry store, the free coffee and fresh water. Add cookies late in the day, what more could you need? The swimming pool, especially the special one if you have kids is fabulous. There is a workout room, hot tub, and adult pool. When we were there the weather was cold, wet, and snowing. No need to leave the hotel for anything except relaxation.
Hello Elaine, Thank for the wonderful review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you enjoyed the facilities as we just renovated all 95 guestrooms and added 4 extended stay rooms to our inventory. The feedback has been amazing. You mentioned other great amenities that give our guests a true resort experience all in one location. Thank you for sharing! We are grateful for your business and support and hope to see you again soon. Sincerely, Ryan Batley General Manager
Great place, great value! Pool, workout room with meeting rooms for Business Events. Rooms are big and clean with a staff that's ready to help with any of your needs. The bar area was nice and not over prices like most places that I stary at. I'm looking forward to mt next visit.
Hello 171patrick, Thank you for the fantastic review regarding your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for choosing us during your time away from home. We too think we provide great value as we are conveniently located off Interstate 41 with free parking and freshly renovated guestrooms. As you mentioned, we have an Aquatic Fun Center, Ground Round Grill & Bar, Fitness Center and other amenities such as mini golf, platform tennis courts and walking / biking trails all in one location. Our team is thankful for your support and looks forward to serving you again soon. Thank you for being our guest. Ryan Batley General Manager
Outside hot tub is amazing! Confusing at first but amazing! Loved it! Kids have a blast inside with the slides and mushroom in the kiddie pool and a big slide on the side is super cool! Great place to stay I will definitely be going back!
Hello AndreaNBud, Thank you for the fantastic review and thank you for trusting in the Best Western Premier Bridgewood Resort Hotel and Conference Center for your family travels. We feel our resort is perfect for family adventures. In addition to freshly renovated guestrooms, families can enjoy the Aquatic Fun Center with outdoor hot tub, Ground Round Grill & Bar with outdoor play area and fire pits, mini golf, platform tennis courts and walking trails with free bike use. We look forward to see you again. Thank you for being our guest. Sincerely, Ryan Batley General Manager
Very clean and nicely decorated. Comfortable bed. Friendly and helpful staff. We have stayed here several times and have always had a pleasurable time. The restaurant has very good food and friendly staff as well!
Hello Kim B, Thank you for the 5 star review and great feedback regarding your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for being our guest and thank you for your continued business and support! It is wonderful to hear you enjoyed the clean and nicely decorated guestrooms as we recently finished renovating all 95 rooms including the artwork, furniture, fixtures and decor. The Ground Round Grill & Bar is conveniently attached to the hotel and is a great option for hotel guests as everything you should need as a traveler is all located on our campus. Freshly remodeled guests rooms, 10,000 square feet of meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, platform tennis courts and walking / biking trails provide entertainment for all types of travelers. Thanks again for your support. We hope to see you again soon. Sincerely, Ryan Batley General Manager
All around a great stay. Went to use the indoor swimming pools with our daughter which was perfect for our 3 year old as it offers a variety of different things in the pool area. The rooms were the most impressive part of the trip as they are recently renovated. Rooms are big, comfortable, and the suites have a kitchen with a fridge, microwave and stove top. Overall a great experience. If there was a con for the trip it's the fact they do not offer free breakfast as most best westerns do. Have to pay for the breakfast in the restaurant. Overall great stay and we plan on visiting again in the future
Hello Molliedo, Thank you for the 5 star rating and great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am happy to see you had an enjoyable stay with your family. We feel we are the perfect location for traveling families. We are easily located off Interstate 41 with free parking in the heart of Neenah. As mentioned, we just renovated all 95 guestrooms and feedback has been wonderful! In addition to freshly remodeled guestrooms, families can enjoy the Aquatic Fun Center, Ground Round Grill & Bar, Platform Tennis Courts and seasonal mini golf course and walking / biking trails. Thank you for being our guest. We grateful for your business and support and look forward to your next stay! Sincerely, Ryan Batley General Manager
So booked this hotel back in September for our family Christmas get together. We booked 4 rooms. 4 days before our stay they called us and told us they were not gonna give us our military discount on all 4 rooms because we were not staying in all 4 rooms. Even though we had other military people (family) staying in the other rooms. After frantically explaining to them they should have mentioned that back in September they agreed to honor the original price quote. Then when we arrived they only had one room ready. We had to wait an hour after checking time to get the other rooms. Then the handle broke off one of the rooms door trapping my claustrophobic daughter inside. For all that they gave us a coupon to use at their over priced restaurant. They DO NOT have the continental breakfast anymore either. I'm not sure what you even get for coming here other than a very overpriced room that you have to be silent in after 10:00 pm.
Hello Heidi K, Thank you for completing the review regarding your recent stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We had some unforeseen issues with the guestrooms the previous night in addition to lots of extra garbage in the rooms from Christmas presents that added time to cleaning the rooms. We hadn't experienced that in the past as to why it set us behind. For that I take full responsibility and apologize. I do show your check in times as the following : 2:44pm, 3:31pm, 3:34pm, and 4:09pm. Our standard check in time is 3:00pm. For your patience, we did provide coupons to the attached restaurant for free appetizers and drinks. I apologize for the timing of the information regarding the Military Rate. Please know for the future that that rate is only available for Veterans or those in the military and not family members. Our Educators Rate for teachers is only available during select times of the year, typically in the Spring and Fall. We want all of our guests to have an enjoyable experience, but not at the expense of others. We have an attached restaurant, meeting rooms Aquatic Fun Center and public spaces where guests can gather in addition to their guestroom. After 10pm, we have to be cautious of other guests who may be trying to sleep. We did receive guest complaints due to the noise that we needed to address. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 920-720-8000. Thank you, Ryan Batley General Manager
Calling this property a resort is kind of a stretch unless you are a small or midsized child. The pool are looks bigger in the photos then it really is. Small kids love it! The older ones, not so much. The workout area is well appointed and open all the time. The elevators work well and placed appropriately in the hotel. Check in was awesome & smooth. Plenty of parking and having the ground round restaurant attached to the hotel for dinner and breakfast. The room was very clean and all worked spot on. Hotel was almost empty so it was real quiet. Check out was smooth and quick. I'd stay again if in the area. Kudos!
Hello Albyfli, Thank you for the wonderful review and 5 star rating of your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you and your children enjoyed your stay. Thank you for being our guest. I look forward to sharing your positive comments with our team members. Our resort property includes freshly renovated guestrooms that were just completed last week, 10,000 square feet of meeting space, an Aquatic Fun Center with indoor and outdoor hot tub, kid activity pool with water slide and basketball hoops, low depth activity pool and game center, Ground Round Grill & Bar, 18 hole mini golf course, 2 Platform Tennis / Pickleball Courts and walking / biking trails with free bike rental. As mentioned, we also have a fitness center on site and our property is easily accessed from Interstate 41 with free parking. We are grateful for your business and support. Hope to see you again soon. Sincerely, Ryan Batley General Manager
This is a great hotel and restaurant. Staff is very friendly and helpful. Housekeeping is iffy. Lounge and restaurant managers are helpful with arranging a shuttle to the Packers game. Best hotel for shuttle service, small shuttle and you don't have to worry about driving.
Hello Lynn F, First of all, GO PACK GO! Secondly, thank you for the great review and feedback of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you enjoyed your weekend experience with us, including a trip to Lambeau Field. As mentioned, we have great on site amenities that make our resort not only an ideal spot for those going to Packer Games, but leisure and business travelers too. Free shuttle service to and from Appleton Airport, easy access and free parking from Interstate 41, located in the heart of the Fox Cities and only 40 minutes from Green Bay, freshly renovated guestrooms, 10,000 square feet of meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, walking / biking trails and bus transportation available for purchase to home Packer games. Our brand was also just recognized for being #1 in Customer Satisfaction by JD Power! We are always looking to improve, especially when it comes to cleanliness. Our company principal is "White Glove Clean" as our Housekeeping Team was recently awarded a AAA Best of Housekeeping recognition for 2 years of best in class service. What could our team have done better during your stay? I can be reached at ryanbatley@bwneenah.com or 920.720.8000 I look forward to hearing from you. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Booked two rooms here for a "murder mystery" dinner event. This property often holds concerts and performances on weekends, so we wanted to try one out. We enjoyed the "murder mystery" show and the dinner was excellent. All in all, this is a great full-service facility, located at a golf course with a great pool, all-season outdoor Jacuzzi, pickle-ball/raised tennis courts, adequate fitness center, the conference center, plus connected Ground Round restaurant. From previous dining-only visits, we know that this is the world's best Ground Round, with patio dining in summer, a fabulous fish fry on Fridays (a Wisconsin thing) and great appetizers and hors d'oeuvres during happy hour. This property is a great option for a get-away weekend, and due to an overall refresh that is being done, will only get better. Highly recommended. .
Hello gregwE9149NS, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is great to hear you enjoyed our facilities. We are the only resort hotel in the Fox Cities with on site amenities such as recently renovated guestrooms, 10,000 square feet of meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking / biking trails that will be expanded next year. We are conveniently located off Interstate 41 in a park like setting with free parking. Thank you for joining us for our Murder Mystery event. Bridgewood Entertainment Series hosts events such as these throughout the year and include the Doo Wop Daddies, Comedians and Dueling Pianos to name a few. Thank you for the wonderful feedback regarding the Ground Round Grill & Bar. They are the #1 rated restaurant in Neenah on TripAdvisor and strive to be best in the brand. Your recommendation to others is the highest praise we can receive. Thank you for being our guest. We are grateful for your business and support. Hope to see you again soon. Sincerely, Ryan Batley General Manager
Overall, its a beautiful hotel. Great place for family vacations with an excellent pool area and attached restaurant! I do understand the need for updates and renovations, but it would have been nice to know before booking that we were DIRECTLY under it, or at least offer me a different room once I brought this to the attention of the front desk manager. I do not appreciate an 8am wakeup call of hammers and saws on a Sunday morning during vacation.
Hello zachschneider08 Thank you for completing the review regarding your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you feel our resort is a great place for family vacations. As you mentioned we have an Aquatic Fun Center and Ground Round Grill & Bar all on site in addition to platform tennis courts, mini golf and walking / biking trails. Family fun for all ages. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I apologize for the inconvenience that was caused during your stay with us. As you now know, we are fully renovating our guestrooms and reinvesting close to 2 million dollars back in to our property to make our guest's stay even more enjoyable. All 95 guestrooms will be remodeled in roughly 8-10 weeks. We try to maximize our time with the design team to shorten the construction phase and minimize the number of guests impacted. We do have the team working 8am-6pm most days to accomplish this. Although I understand how this has negatively impacted your view of Best Western, I hope it does show the commitment to reinvest back in the property to best serve our guests. Please know I will be sending you a Best Western travel card in hopes of earning your trust back in the brand. Thank you for being our guest. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ryan Batley General Manager
We booked 2 rooms adjoining for my daughters birthday, the staff was awesome and we had no issues at all. She had a great time as did her friends, we even shared some pizza with staff! Had a little issue at checkin but the staff fixed that immediately! Really enjoy staying here. They also remodelled and the rooms are incredible!!
Hello 82TravisM, Thank you for the fantastic review of the Best Western Premier Bridgewood Resort Hotel and Conference Center and thank you for trusting in us for such a special day for your daughter! I am glad to see all was enjoyed. Our team takes pride is providing memorable experiences for our guests. From weddings to birthday parties to corporate summits to business meetings, we want all guests to leave feeling wowed. In addition to proving service that exceeds expectations, we are the only resort hotel in the Fox Cities. Our facilities include recently renovated guestrooms, 10,000 square feet of meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking / biking trails. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
Enjoyed a family weekend around Neenah and Green Bay. Hotel is still undergoing room renovations on one more floor, but we did not notice anything out of the ordinary on the first and second floors. Our rooms were all renovated and served our family well. Clean, comfortable and more bang for the buck is how I will put it. Very friendly staff, and a convenient location with attached conference area and restaurant. Will use this location in the future. Compliments to the owners and staff from our family, for their investments in the property.
Hello Steve, Thank you for the great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are glad to see your family had a memorable weekend. Thank you to them for trusting in us for such a special occasion. I am excited to see you enjoyed the recently renovated guestrooms. We have received many compliments from guests who have stayed in them. For that we are grateful. In addition to cleanliness, comfort and best in class service, we feel we have a perfect location for family gatherings. All in one location with have guestrooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking / biking trails. It is fun for all ages. Thanks again for your kind words. We look forward to your next stay. Sincerely, Ryan Batley General Manager
The gentleman at the front desk helped us untangle a booking error made by our not so helpful booking company. Rooms were nice, clean and comfortable. We attended a wedding reception where the wait staff was superb. Courteous and helpful.
Hello theabo60, Great review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Thank for your kind feedback. Mark does an fantastic job accommodating our guests and making sure every need is filled. I look forward to sharing this with him. We are in the process of renovating our guestrooms and have heard fantastic feedback from those that have recently stayed in the rooms that are completed. We strive for comfort and white glove clean facilities. I am glad to hear our team took such good care of you as exceeding expectations is the founding principal of our service standards. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
We had our wedding at the Best Western Bridge wood premier in Neenah and it was fantastic. Everything about the evening and day went smooth, and the staff were all so friendly and helpful. Mary, Trevor and their whole team went above and beyond to make sure everyone was all good the day of the wedding. Thank you!
Hell kstaab, Thank you for the 5 star rating regarding your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. A big thank you for trusting in us for such an important day! We hope it was the wedding of your dreams. We feel we are a perfect location for weddings as couples can have everything all in one spot without having to leave. Indoor and outdoor wedding ceremonies, guestrooms, grand ballroom, Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts and walking / biking trails all in a park like setting. In addition, we strive to provide memorable service like you experienced with Mary and Trevor. We want all of our guests to leave feeling valued. Thanks again for your trust and support. We look forward to helping your celebrate your first anniversary. Sincerely, Ryan Batley General Manager
Hotel cleanliness, appearance and staff are top of the line, very professional and personable, will always go out of their way to make you feel at home. Restaurant on site (Ground Round) has a great selection of high quality food and service is absolutely fantastic. With the on site restaurant you don't have to drive any where else after a long day at work.
Hello jhollandsworth, Thank you for the 5 star rating and wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are thrilled to see you had such a positive experience with us. I am glad to see you mentioned cleanliness and service as those are two of our most important cultural principals to making guests feel at home. We strive to provide white glove clean facilities and service that exceeds expectations in both the hotel and Ground Round Grill & Bar restaurant. Along with the restaurant, we have an Aquatic Fun Center, mini golf, Platform Tennis Courts and walking / biking trails making fun for all ages. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
The Bridgewood hotel is amazing. Comfortable amenities and large suites; accommodating staff to special requests and banquet staff that is nothing short of amazing. We had our wedding ceremony and reception at the resort and had no issues and many of our 200 guests commented on the fantastic service, beautiful venue and great staff.
Hello NorthStar584823, Thank you for your trust in the Best Western Premier Bridgewood Resort Hotel and Conference Center for such an important day! We hope it was the wedding of your dreams! Your feedback and support is greatly appreciated and will be shared with our entire team. Our staff takes pride in helping our guests create lifelong memories. Every event is special to those attending and we treat each as important as the next. Thank you again for your business and support. Hopefully we will see you in a year to celebrate your anniversary. Congrats and enjoy your life as Mr. and Mrs! Sincerely, Ryan Batley General Manager
We came to Wisconsin for my husbands Viet Nam Veterans Reunion. The accommodations were excellent . Our room was very clean and comfortable. We were on the first floor and steps away from the lobby and hospitality room that was provided for our group. Very friendly staff. The bar, patio area and restaurant were conveniently located. The food was very good. We were there for four nights and had no need to leave the premises. If we ever have the opportunity to visit Neenah again, this is where we will stay.
Hello Debbie N, Thank you for the 5 star review and wonderful comments regarding your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. We had a great time helping to host your event. Thank you once again for the courage and commitment those have shown to our country. We agree that we are the one stop shop for hospitality. Conveniently located off Interstate 41 with free parking, guests don't have to leave once they arrive. Sleeping rooms, meeting space, Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking / biking trails means fun for all. We look forward to your next trip to Neenah. Thank you for your business and support. Sincerely, Ryan Batley General Manager
The Bridgewood is a great place to stay with everything you need. We love to take our grandkids there because their pool is fabulous. The separate children's pool area is perfect for the young ones. Rooms are nice with comfortable beds, mini frig, & microwave.
Hello pstrop, Thank you for the great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am excited to see that you and your family have been able to create lifelong memories at our resort. As you point out, we are a perfect facility for families. In one convenient location, we have sleeping rooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking / biking trails. All easily accessed off Interstate 41. Thank you for being our guest. We are grateful for your families business and hope to see you again soon. Sincerely, Ryan Batley General Manager
This place is a gem! Great rooms, wonderful restaurant on site, beds were so comfortable and staff very helpful. Went to Neenah for Granddaughters High School Graduation and were beyond pleased with this Hotel. Will stay again
Hello sasha4439, Thank you for the 5 star rating and great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Congratulations to your Granddaughter on graduation! What a fun reason to visit the Neenah area. Not only are we close in location to Neenah High School, but we are right off Interstate 41 in a park like setting with free parking. On site we have everything you need from mini golf to Ground Round Grill & Bar to an Aquatic Fun Center. We are glad you enjoyed your stay and hope to see you again soon. Thank you for being our guest. Sincerely, Ryan Batley General Manager
Did not have our room ready for early check in like we discussed when made the reservation; when got there they offered us another room that was ready but allowed pets and the carpet smelled of pet urine.
Hello chelz03, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ryan Batley General Manager
This is a perfect relaxing place that always meets expectations. The staff is great and attentive. The rooms are clean. Everyone is always helpful and kind. If you are in the area and need a place to stay this is the best choice!
Hello sallye386, Thank you for the fantastic rating and great feedback regarding your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our team takes pride is providing our guests with a welcoming and clean environment with memorable service that keeps them coming back. The goal is to create a home away from home environment for those traveling. Thank you for being our guest. We are grateful for your business and support. Your recommendation is the highest praise we can receive. Hope to see you again soon. Sincerely, Ryan Batley General Manager
Great aquatic center. Has Indoor and outdoor hottub,, pool for adults and kids area. Had bikes to use outside on the bike path. Mini golf also. So much to do. The restaurant there was very good as well.
Hello Shay M, Great review! Thank you for sharing about your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad you were able to enjoy most all of our onsite amenities. Guests have said they prefer our resort over other hotels due to its convenient location and having all they need under one roof. Sleeping rooms, meeting space, an Aquatic Fun Center and Ground Round Grill & Bar surround by a 9 hole golf course, Platform Tennis Courts, walking/biking trails and mini golf. Thank you for being our guest. We are thankful for your business and support. Sincerely, Ryan Batley General Manager
Great service, banquet food, cleanliness, and staff. 2 huge events going on the weekend we were there, but everything ran smoothly. Restaurant was great as well. We plan to make future trips to this area and will stay at this hotel.
Hello Ruth M, Thank you for the 5 star rating and kind review regarding your recent stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. It was a pleasure to host your group and to learn more about the Engineering Brigade. Thank you for your dedication to our country and freedom. It is great to hear you enjoyed the service, food, cleanliness and service. Our dedicated team works very hard to ensure all those things happen every day. I am excited to share your feedback with them. Your new loyalty to our property is one of the greatest compliments we can receive. We hope you can enjoy our other amenities such as the Aquatic Fun Center, mini golf course, Platform Tennis Courts, 9 hole golf course and walking / biking trails. We look forward to seeing you again. Thank you for being our guest. Sincerely, Ryan Batley General Manager
Very friendly staff. It was easy to get to and very convenient for the activities that we are going to be doing. The hotel was quiet and comfortable. It's nice to have a restaurant so you didn't have to leave the hotel if you didn't want to.
Hello Coastal10197, Thank you for the great review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are happy to see you had a memorable experience with us at the resort. As you mentioned, friendly service and a plethora of activities make us the only resort in the Fox Cities. Guests can enjoy sleeping rooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis, 9 hole golf course and walking/biking trails. All this is one location easy to access from Interstate 41 in the heart of the Fox Cities. Thank you for being our guest. We are thankful for your business and support. Sincerely, Ryan Batley General Manager
This hotel was great to stay at; very clean, organized, Fantastic coffee and water in the lobby! The pool is great for young families! Everyone was SO nice, helpful and friendly! I highly recommend staying here.
Hello O1745RUsara, Thank you so much for your well thought review. It is exciting to hear you enjoyed your experience with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our team is truly going to appreciate your review. They work hard to ensure our facilities are"white glove clean" and strive to impress with their service and attention to detail. The little things matter to us. Our Aquatic Fun Center is something travelers love as it appeals to all. A slide for older kids, a low depth activity pool for younger ones, basketball hoops and indoor/outdoor hot tubs. Fun for the entire family. Thank you for being our guest. Your recommendation to others is the highest praise we can receive. We are thankful for your business and support. We hope to see you again soon. Thank you, Ryan Batley General Manager
This is a great place to stay whether for business or vacation. Beautiful grounds, clean well lit parking. The rooms are clean and equipped mini fridge, coffee maker, microwave. very large bathrooms. Indoor pool with jacuzzi, fitness room. Attached restaurant that you can access without walking outside.
Hello t0ddharris, Thank you for the great review regarding your recent experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for being our guest. We too feel our facilities make us a perfect destination for business or leisure. In addition to your comments, our property consists of 10,000 square feet of meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, platform tennis courts, 9 hole golf course and walking/biking trails. There is something for everyone without leaving the grounds. Thank you for sharing your feedback. We are grateful for your business and hope to see you again soon. Sincerely, Ryan Batley General Manager
Very clean and friendly people. would totally recommend. We were able to use the amenities and they were clean and well kept. The staff went above and beyond to show us where things were in here. The rooms were great. Clean, quiet and upscale in my opinion. They even offer robes. Things are updated in the bathrooms. Plenty of towels for everyone to stay there. You have to pay a little more to get breakfast included but it was worth the money. If you are on a budget you do not have to do this. The conference room was great. Comfortable chairs and they did a good job of supplying the lunch and drinks. I also heard from other people that they though this place was awesome and would recommend it.
Hello cpauley2019, Thank you for the amazing review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. Your recommendation to others is the highest praise we can receive. Thank you for that! Friendly service, clean facilities and doing the unexpected are part of our culture and are important principals for our company. I am excited to hear you felt that the team members went above and beyond to take care of your needs. It will be rewarding to share your praise with them. I am glad to hear you were able to enjoy many of our amenities such as the sleeping rooms, meeting space and Ground Round Grill & Bar. In addition to those we have a 9 hole golf course, aquatic fun center, platform tennis courts, walking / biking trails and mini golf all on site. Thanks again for the wonderful review. We are grateful for your business and support. Hope to see you again soon. Sincerely, Ryan Batley General Manager
Loved our stay!! the suite was clean and very comfortable we had a whirlpool and fireplace in our room and it was nice at the end of the night of dancing at the reception to relax in the whirlpool Everyone in the hotel were so nice and friendly
Hello randbmoran, Thank you for the 5 star rating and wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. It is so nice to hear you loved your stay. Our team takes great pride in providing our guests with a clean and comfortable environment along with memorable service. They will appreciate seeing your comments. You will enjoy our sleeping rooms even more during your next stay as we are planning a remodel later this October. We are excited for the changes ahead and enhancements for our guest. Thank you for your business and support. We hope to see you again soon. Sincerely, Ryan Batley General Manager
It was a very nice hotel and the staff was very accommodating. We came for a friend's wedding and it was a beautiful venue. The room was much nicer and larger than expected. The beds were very comfortable as well. We really enjoyed our stay! :)
Hello cvoecks13, Thank you for the kind review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. A big thank you to your friends who trusted in us to deliver on such an important day! I glad to hear you felt the venue was beautiful and that you enjoyed our grand Marquette Ballroom. We feel we are the perfect resort location for weddings as everything is in one convenient location. Ceremony space, sleeping rooms, grand ballroom, Aquatic Fun Center, Ground Round Grill & Bar, mini golf, 9 hole golf course, Platform Tennis Courts and walking/biking trails. All easily accessed off Interstate 41 in the center of Neenah. Thank you for being our guest. We are grateful for your business and support. Hope to see you again soon. Sincerely, Ryan Batley General Manager
EXCELLENT hotel, staff, decor and on-site restaurant. Very friendly and relaxed atmosphere and located just minutes away from so many things to do! The golf course and mini golf course look fun and the walking trail was great. The front desk is right on top of any problems you may have. This has become my GO TO hotel when I am in the GB area.
Hello Cosmopolitan213445, Thank you for the fantastic review and 5 star rating regarding your recent visit to the Best Western Premier Bridgewood Resort Hotel and Conference Center. As you mentioned, we are conveniently located off Interstate 41 in the heart of the Fox Cities. We are minutes away from downtown Neenah, along with an easy drive to Oshkosh, Appleton and even Green Bay. While our resort amenities such as meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking/biking trails give our guests plenty to do onsite, there is much else the Fox Cities has to offer. I am glad to see our Front Desk Team has made a positive impact on your stay. They are at the service of our guests and are ready to help make your stay memorable. Thank you for being our guest. Your continued business and support is much appreciated. Thanks again, Ryan Batley General Manager
Sometimes the picture of pools are deceiving on how nice/large they are. This hotel really has a great setup for little kids and big kids alike. Two water slides and a pool for little ones that is only 6" to 18" deep that is as big as most regular hotel pools. Water was nice and warm. Fun Time for all in the family!
Hello Samuel D, Thank you for the fantastic rating and review regarding your experience with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for trusting in us to provide your family with memorable stay. In addition to the Aquatic Fun Center you mentioned, we have mini golf, the Ground Round Grill & Bar, Platform Tennis Courts, a 9 hole golf course and walking/biking trails that we feel make our resort the perfect spot for traveling families. Thank you for being our guest. We are grateful for your business and support. I look forward to your next visit. Sincerely, Ryan Batley General Manager
Stayed here for a wedding reception. Service was Great! Food was good. Room was clean and decorated tastefully. I would have rated a 5 except for not being told about the $50.00 incedental fee. I didn't see that till I looked at my bank account and noticed the cost was $50.00 more than my quoted price for the room. I called and they explained the charge would be reversed after a couple days but it would have been good to know that up front.
Hello Corinne E, Thank you for the positive review and detailed feedback regarding your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am excited to hear you enjoyed your experience in regards to the service, food at the wedding reception and cleanliness of your sleeping room. We are going to be remodeling the guest rooms this winter and are looking forward to the upgrades ahead. I apologize that you were not aware of the $50 incidental fee. This is standard at most all hotels for protection from theft and damage. Our Front Desk Team typically does a very good job communicating this to guests, but they do have a lot of information to cover at check in. Again it is not something we mean to keep secret and will use this as an opportunity to improve moving forward. Thank you for being our guest and congratulations to the wedding couple! We take pride in being able to help celebration such a special time in people's lives. We hope to see you again soon. Sincerely, Ryan Batley General Manager
Friendly, clean, fun would definitely stay again with or without kids. Everything you need is in one place with plenty of things to do within easy driving distance. Rooms were spacious and quiet at night.
Hello kalpal2019, Great review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you enjoyed your experience at the resort. You are spot on with everything you need being in one place. Not only are we conveniently located off Interstate 41, but our resort includes sleeping rooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking / biking trails. There is something for everyone. In addition to the rooms being spacious, we are remodeling the sleeping rooms this winter to make them even more enjoyable for our guests. We are excited for the changes ahead. Thank you for being our guest. We are thankful for your business and support. Sincerely, Ryan Batley General Manager
My wife and I stayed here on a Friday night in August 2019 in connection with a wedding-reception held at the facility. Everything was top-notch. The property is one of the better Best Westerns. Our room was very good - separate sitting area with a door to the bedroom along with a tv in both rooms. Facilities are super - nice indoor pool/huge whirlpool, golf course, attached Ground Round restaurant and very nice cocktail lounge. We plan on making a trip back at some point to stay for a few days so we can enjoy more of the amenities as our schedule was tight with the wedding-ceremony. One caveat, this is a busy place and our room was not yet ready around 2:30 and the wedding ceremony was on the grounds at 4pm While check-in is stated - as customary - at 4pm - we anticipated it would have been ready so we could shower and change beforehand - it was not ready until shortly after 3 so, if you are in a similar situation - you may want to call and advise the front desk a day or two ahead of time.
Hello Mike C, Thank you for your 5 star rating and detailed feedback regarding your experience with us at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for being our guest. We are grateful for your business and support. The trust we have from couples celebrating their special day is something we take a lot of pride in. It can be a day they have dreamed about their entire lives and are relying on us to make those dreams a reality. As mentioned, we feel our property is set up great to host a wedding. Located in the heart of the Fox Cities off Interstate 41, on site we have sleeping rooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking/biking trails. When the ceremony is on site, guests don't even have to leave. Please are glad you enjoyed the facilities are we actually are remodeling our sleeping rooms this winter. We are excited for the changes ahead. We do our best to accommodate early check in requests, but we are unable to guarantee them as we may have had a full hotel the night before and do not know the state of the rooms and or if guests will be checking out early to allow our Housekeeping Team to start flipping the rooms. Our team will do our best to accommodate guests by holding their luggage, allowing use of our bathrooms and suggesting the Ground Round Grill & Bar. Thank you again for the detailed review. We hope to see you again soon. Sincerely, Ryan Batley General Manager
I stay here for one night while on a motorcycle trip. I found my room to be extremely comfortable and very clean. Have a two room suite with a king bed. It was really nice having an attached restaurant and bar. The quality of this facility was more on par with the upper end chains. Definitely the place to stay while in the Appleton area.
Hello V3067SFdanl, Thank you for the 5 star rating and detailed feedback regarding your recent stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for trusting in us during your recent motorcycle trip. We are conveniently located off Interstate 41 with easy on and off access and free parking in the center of the Fox Cities. As you stated, our resort features amenities like the Ground Round Grill & Bar, 9 hole golf course, Platform Tennis Courts, mini golf and an Aquatic Fun Center all in one location. It is great to hear you enjoyed your room as we have a full remodel of our sleeping rooms happening this winter that will make the guest rooms even more appealing. We are excited for the changes ahead. We look forward to see you during your next bike trip! Safe travels. Sincerely, Ryan Batley General Manager
My room was really nice with a Jacuzzi tub and a double shower. The king size bed was very comfortable. The lobby was set up nice and plenty of room in the pools. I was here on business but will definitely be bringing my family here.
Hello bradwoods2019, Thank you for the 5 star rating and great comments regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Thank you for your feedback and business. We look forward to hosting your family next time! I am glad to hear you enjoyed your sleeping room. We will remodeling all 95 rooms yet this year and are looking forward to the upgrades ahead. We hope your family will be able to enjoy all of our onsite amenities such as the Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking / biking trails. Thank your for being our guest. Safe travels. Sincerely, Ryan Batley General Manager
Had a great stay at the Best Western Premier Bridgewood Resort. The golf course is quite expensive for what you get but I don't think Best Western has a word in that. Facility was clean people are great.
Hello N791YJgregw, Thank you for the perfect review and constructive feedback regarding your stay at the Best Western Premier Bridgewood Resort Hotel and Conference Center. Our team takes pride in creating a home away from home experience for our guests. This starts with friendly service and clean facilities. Two of our guiding principals are "Family Welcome" and "White Glove Clean". The golf course is owned by our management group. In comparison to other courses in the area, we feel we are priced fairly and competitively, but will discuss your feedback with our team. Thank you for being our guest. We are grateful for your business and support. Sincerely, Ryan Batley General Manager
My family made last minute reservations after the hotel we originally were going to stay at called and said thier waterpark was down so we canceled there and booked here.. so glad we did. It has a restaurant connected which had good food. The pool area was fun and the perfect size for kids. The room was spacious and clean. I can see coming back again for a little family get away.
Hello Debra B, Thank you for the 5 star rating and wonderful comments regarding your experience at the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am a believer that things happen for a reason and while I am not glad you had to deal with the hassle of finding another venue, I am glad you found us! Thank you for trusting in Bridgewood for your family plans. We know how important family vacation can be. As you mentioned, we feel we are the perfect spot for families. Conveniently located in the center of the Fox Cities off Interstate 41, we have everything families need in one convenient spot. Sleeping rooms, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, playground, Platform Tennis Courts, 9 hole golf course and walking/biking trails. Thank you again for your review. We look forward to the next family outing! Sincerely, Ryan Batley General Manager
We stayed for just one night. Nice hotel on a golf course. Fairly easy access off the freeway with use of a GPS. Short driving distance from downtown and Lake Winnebago. We had a King Suite on the second floor. Very large suite. Very clean. Nicely decorated. Bed comfort was just ok. Was not crazy about the way the bathroom door opened into the bathroom. No tub, walk in shower. Comfy, but the walls and ceiling were both a little thin and voices from next door and walking from above was quite obvious. 10% discount offered at adjacent restaurant for breakfast. We brought muffins along and had those in our room instead. In house breakfast for the price we were paying for the room would have been nice. This was a convenient location for where we were going, but not sure I would hurry back.
Hello Kay, Thank you for the positive review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are thankful for your business and appreciate your feedback as it will allow us to better serve others in the future. As you mention, we are a resort style property with many amenities on site near downtown Neenah, Lake Winnebago and Appleton. We are easy to access being located right off Interstate 41 with free parking. Once guests arrive they don't have to leave as we have sleeping rooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking/biking trails. I am glad to hear you enjoyed the clean and nicely decorated sleeping rooms. We actually will be remodeling our rooms this winter and are excited for the changes ahead. I am surprised to hear you did not like the comfort of the beds as that is something we typically get a lot of praise on. We hope the location, amenities, clean facilities and service will bring you back next time you are traveling to the area. Thank you for being our guest. Safe travels. Sincerely, Ryan Batley General Manager
I got to celebrate my friends wedding and the rooms were clean and were clean very quickly! I would not eat at the restaurant that is connected to it because not a lot to choose from but there are many restaurants close to the hotel!
Hello Freedom54102854012, Thank you for the 5 star rating and wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We are thankful for your friends trusting in us to celebrate such an important day in their lives! We feel our resort in perfect for weddings as everything from the ceremony to cocktail hour, to dinner to sleeping rooms can all be found in one convenient location. In addition to that, we have an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking/biking trails. Our onsite restaurant has a large menu selection and serves breakfast, lunch, dinner and daily Happy Hour including an outdoor patio with play set and fire pits. It is a community favorite. Thank you for being our guest. We are grateful for your business and support. Hope to see you again soon. Sincerely, Ryan Batley General Manager
Excellent locally owned hotel! Very accommodating to our last minute trip for a funeral! Clean, spacious, and comfortable room. They have some rooms that are pet friendly which we needed since we couldn't get our dog in the kennel due to the holiday and last minute scheduling due to the sudden death and funeral of a family member.
Hello mnnative5, I am sorry to hear your reason for staying at the Best Western Premier Bridgewood Resort Hotel and Conference Center. My condolences to your family. Thank you for trusting in us during such a sensitive time. I am glad to hear our team took such good care of you. As you mentioned, we are family owned and take pride in the cleanliness of our facilities and providing memorable service. Our goal is to create a home away from home for our travelers and that includes accommodating the family dog! Thank you for the great review. We hope to see you again soon under more enjoyable circumstances. Safe travels. Sincerely, Ryan Batley General Manager
Can't wait to go again in August. My wife and i really like this place and the Ground Round restaurant. The waiters and all personnel are very friendly and polite. Sitting outdoors and having a cocktail after a bad round of golf is a perfect setting.
Hello Adventure41642372816, Thank you for the fantastic review and rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center. I am glad to see you had such a memorable experience at the resort and enjoyed all of our onsite amenities. As you mentioned, having the Ground Round Grill and Bar onsite along with an Aquatic Fun Center, mini golf course, platform tennis courts, 9 hole golf course, walking/biking trails and outdoor patios makes for an entertaining stay. There is something for everyone all in once location conveniently located off Interstate 41 in the center of Neenah. Our team takes a lot of pride in the service we provide and making our guests feel at ease. Thank you for your comments. We too look forward to seeing you in August! Thank you for being our guest. Sincerely, Ryan Batley General Manager
We stayed at the Bridgewood Resort for a wedding in the area. The bride and groom chose the hotel. We hoped to check in early to dress for the ceremony. The busy hotel could not accommodate our request but gave us options for places to change in the common spaces of the hotel. While we waited in the lobby for other family members to join us, the cheerful front desk staff talked with the housekeepers and they graciously got our room ready in about 30 minutes even though we didn't press the issue. The room was comfortable, clean, quiet and just perfect for us with a separate living area from the bedroom. We would recommend the hotel highly.
Hello LKW1960, Thank you for the wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your recommendation to others is the highest praise we can receive and we are thankful for that. Thank you to the Bride and Groom for trusting in us to deliver on such an important date and milestone event. We are very prideful in having the opportunity to help couples make their dreams become a reality. I am glad to hear our team took good care of you including our Front Desk and Housekeeping staff. They will enjoy hearing your praise including the cleanliness and comfort of the rooms. Thanks again for your support. We hope to see you again soon. Sincerely, Ryan Batley General Manager
Fantastic hotel, impeccably clean, amazing service. This is the cleanest hotel in my travels. The restaurant and amenities of the hotel provide all you need during your stay. I also love the added touches like having Robes in your room.
Hello Amy B, Thank you for the 5 star rating and wonderful review of the Best Western Premier Bridgewood Resort Hotel and Conference Center. We take much pride in the cleanliness of our facilities and the service we provide. You comments are something our team will be very proud to hear. As the only resort in the Fox Cities, our onsite amenities like the Ground Round Grill & Bar, walking trails, Aquatic Fun Center and 9 hole golf course, give something for all guests to do while on site. Thank you for your feedback and support. We look forward to your next visit! Sincerely, Ryan Batley General Manager
Was there over Mothers Day Weekend for the Neenah Soccer Tournament. This is our favorite hotel. The pool area is great, including the upstairs lounge area, so parents can keep an eye of the kids while staying out of the immediate pool area. There were perhaps 30 - 40 folks in the pool area on Saturday afternoon, various ages, and ALL were having fun. Little kids, big kids, and adult kids. The rooms are well taken care of. The beds are comfortable. Plenty of outlets around the room to charge electronics. Staff is excellent. Lots of friendly faces, very willing to help out in any way needed. We will be back. We have yet to use the mini or the 9 hole golf course. The bikes look fun as well.
Hello Inspire24834635520, Thank you for the fantastic review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel and Conference Center! Your continued support and business is greatly appreciated. The Flatgrass Soccer Tournament and Mother's Day Weekend is one of our favorites of the year. We get to see many repeat guests who may only first us a few times a year. It is fun to see and hear what has changed with the families. As you mentioned, our resort style amenities make us a perfect location for families. Sleeping rooms, meeting space, Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking/biking trails ensure there is something for everyone. This is all located in a park like setting conveniently off Highway 41 with free parking. Not only do we take pride in our facilities, but also our service. It is nice to see you enjoyed the friendly and helpful team members. We look forward to your next visit! Thanks again. Sincerely, -Ryan Batley General Manager
We had never stayed at this Best Western before. My Niece got married at the resort and had a block of rooms reserved so we got one. What an awesome place to stay! All of the hotel staff were VERY friendly and helpful! From the staff at check in to the maids and wait staff at the Mothers Day Buffet! Even though there were many kids in the hotel because there was a soccer tournament in town, our room was very quite! We had a business class king room. It had a tv, sofa bed couch and comfortable chair in the front room. My husband had a cold and was snoring so I tried out the sofa bed and it was comfortable. The middle room had a large bar type sink area with a coffee maker, microwave and fridge and an in room safe. The bathroom had a very large shower but no tub. Bathrobes were supplied and the room had a make-up mirror and hair dryer. The hotel also supplies an ironing board and iron in the closet. I did not really care for the iron because it was very tippy and kept falling over when I was not using it, so watch yourself! The back room had a king sized very comfortable bed with lots of pillows and another tv which is always awesome, especially if you have two people who want to watch different things or kids. We walked to the Ground Round resturant, which is attached to the hotel and had breakfast. The food was great and they had a full menu of specials for the month of May, including Mothers day free drinks, Happy hours and taco buffets. The hotel gave us a 10% off coupon for the resturant for staying there. We also got a coupon for a percentage off the golf course which is also right there. The Hotel had a HUGE Breakfast buffet for Mothers Day on Sunday so we got reservations for that and it was AWESOME! I was told by the staff that they have large buffets like this often for holidays and they are always Special! The cost was around $25 per person but with the selection and quality it was worth the price! They even had a small seperate buffet set up with kids items! How neat is that! The wait staff in the buffet was Over The Top Excellent! Our waitress was Sophie but we were checked on by Trevor and Landon also and I think we were actully seated by one of the heads of the hotel! Everyone was so friendly and you could tell they wanted our experience to be Great! I have to mention the gal who preformed my Nieces wedding also. I did not get her name but she was also one of the hostesses in charge of seating at the buffet. When we came down to register for the buffet she recognized me from the wedding and knew my name even though we were not introduced! That kind of dedication needs to be recognized in your help if you work in hospitality!! I also need to mention that the hotel is pet friendly which came in handy because my niece had her two dogs in the ceremony and then kept them in the room overnight. They also gave my son who is a volunteer fireman and first responder a large discount for his room! I Love to see a business that is community minded! I do believe this will be our new go to for the Appleton area! Thank you so much for a GREAT weekend!
Hello Angelique L, What a review and rating! Thank you so much for your support of the Best Western Premier Bridgewood Resort Hotel & Conference Center. We could not be more thankful for your kind words. Thank you to you and your family for trusting in us to celebrate such important days like a wedding and Mother's Day. We take great pride in hosting such milestone and memorable days for a family and don't take them for granted. Thank you for making us your hotel of choice when coming to the Fox Cities area. We look forward to future visits and hope to continue helping you and your family make lifelong memories. Sincerely, Ryan Batley General Manager
My husband and I took a night out of town to explore the local brewery's and brought our two dogs with us for the night. This hotel was amazing, we have two large breed dogs a boxer mix and a lab mix both well over 65lbs! This was no issue for our hotel stay, first floor room was provided close to the exit area for dogs to use the restroom. Most hotels only allow small dogs, limiting our travels most times best western was very accommodating
Hello Nomad46754795930, Thank for the fantastic review of the Best Western Premier Bridgewood Resort Hotel & Conference Center and thank you for trusting in us for your recent travels. I am glad to see you and your furry friends enjoyed your experience. We understand that dogs have truly become a part of the family and that it can be difficult to leave them at home. We take extra precaution with our dog friendly rooms to make sure all of our guests have a positive experience including those that may not be traveling with animals. With our walking/biking trails onsite, dog friendly outdoor patios and being located in a park like setting, we feel we are a great location for those traveling with dogs. We hope you enjoyed the brewery and other local attractions. Thank you for your business. We hope to see you again soon. Sincerely, -Ryan Batley General Manager
Definitely the best property -- all brands considered! - in the area! Beautiful property; close enough to '41 to be convenient, but far enough off the highway to be quiet! Love the golf course surroundings and super-friendly staff!
Hello Wander27399121266, Thank you for the amazing review and 5 star rating of the Best Western Premier Bridgewood Resort Hotel & Conference Center. I greatly appreciate your support and recommendation to others. That is the highest praise we can receive! Our team strives to be the best and will certainly appreciate your kind words. We take pride in the service we provide and the experience created for our guests. Being centrally located off Highway 41 in a park like setting, we feel we have it all in 1 location for our guests. Sleeping rooms, meeting space, Aquatic Fun Center, Ground Round Grill & Bar, mini golf, biking/walking trails and a 9 hole golf course all on site. Thanks again for your support. We hope to see you again soon. Sincerely, Ryan Batley General Manager
Woke up in the morning a watched the ducks swim in the pond. Very peaceful place to stay. Bed was comfortable and the room clean. Nice walking trail. Easy access from the freeway. Great centrally located location.
Hello Travel21460447460, Thank you for the great rating and review of the Best Western Premier Bridgewood Resort Hotel & Conference Center. I am thankful for your business and support. As you mentioned, we are conveniently located off Highway 41 in a park like setting with free parking. Our property is surrounded by a 9 hole golf course and walking/biking trails making us a great resort destination. Along with those amenities, we also have an Aquatic Fun Center, Ground Round Grill & Bar Restaurant, mini golf course and Platform Tennis Courts on our grounds, making us the one stop shop for all travelers. I am glad to hear you had a peaceful stay and look forward to your next visit. Thank you for being our guest. Sincerely, Ryan Batley General Manager
I stay at this hotel frequently and I wouldn't go anywhere else. The staff are friendly and helpful. They go out of their way to make sure my stay is comfortable. Housekeeping also does an excellent job.
Hello Rob3576, Thank you for the 5 star rating and wonderful review of Bridgewood! I am glad to see you enjoyed your most recent visit with us. Your loyalty to our hotel and frequent business is greatly appreciated. Thank you for trusting in us with your travels. Our team takes pride in the service we provide and are always looking for ways to make our guests stay memorable. I am blessed to work with a talented and dedicated team who strive to make this happen each day. We are also very prideful in providing our guests with a clean and welcoming environment. Our Housekeeping Team will greatly appreciate your feedback as they work very hard to meet our shared standards and expectations. Thank you for being our guest. Sharing your positive thoughts with others is the greatest compliment we can receive. We look forward to your next visit. Sincerely, Ryan Batley General Manager
I travel to Neenah WI for work and this is a wonderful hotel. Spacious, clean, comfortable rooms, excellent restaurant, the Ground Round, attached to the hotel. They have a work out room, indoor pool and indoor/outdoor whirlpool. All staff very friendly, and nice property surrounding hotel with walking trails. I always try to stay here when I visit.
Hell beaglemom178, Thank you for the fantastic review of Bridgewood! We are thankful for your business when traveling to the Neenah area. Your support is greatly appreciated. As you mention, our property is filled with amenities and is the one stop shop for all travelers. With everything on on site such as sleeping rooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking/biking trails, there is always something for guests to do. In addition we are conveniently located off Highway 41 with free parking. Our team is dedicated to making our guests feel comfortable and hope to create a home away from home for our travelers. Happy to see you have enjoyed the service. Thanks again for your feedback and for being our guest. We hope to see you again soon. Sincerely, Ryan Batley General Manager
My favorite hotel and I'm not easy to please. I usually only stay in Marriotts but this particular BW is even better. Comfy beds, great restaurant and room service. And the pool is great for kids of all ages with a wading pool with small slide and water features and the larger pool with water slide and basketball hoops. Grandkids love it here!
Hello Travel62496537138, Thank you for the fantastic review and 5 star rating of Bridgewood, especially from a tough critic like yourself! We are thankful for your business and appreciate your support. As you mention, we have a lot of amenities that are all site making it an ideal travel destination for families. Meeting space, guest rooms, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis, 9 hole golf course and walking trails will keep everyone entertained. Thank you for choosing Best Western for your family travels. We hope to have another opportunity to serve you again soon. Thanks for being our guest. Sincerely, -The Bridgewood Team
We went to the Bridgewood Resrt and Hotel Center to celebrate our grandsons 18th birthday. We had a great time. The front desk made sure we were all on the same floor and close to each other. We had our 2 sons and daughter and their families as well. Everyone had a great time. The rooms were clean and close to the indoor pool area. We have stayed here before and have never been disappointed. Our youngest son even got married there. It was to early to golf but the course is a lot of fun if you go there in the summer. We will be back again.
Gary B, Thank you for the fantastic review and 5 star rating of Bridgewood! A big thanks to you and your family for trusting in us to celebrate a milestone birthday. It is great to hear all was enjoyed. As you mention, will all of the different amenities on site, we feel we are the perfect spot for not only weddings, but social events as well. Everything being in one location makes it very convenient for our guests and their families. Thanks again for your continued trust and support of Bridgwood. We are thankful for your business and look forward to helping create memories for you all. Sincerely, Ryan Batley General Manager
The night desk clerk was extremely helpful and thoughtful. The hotel is clean, cozy, comfortable, and well maintained. There was free coffee and tea in the lobby. The room was large, clean, and comfortable. Close to everything but nature surroundings.
Kskifs, Thank you for the 5 star rating and positive feedback! I am glad to hear you enjoyed everything from the service to the cleanliness of our facilities. Both are of the upmost importance to our team. Great to see you noticed. As you noted, we are conveniently located off Highway 41 with free parking, but are surrounded by a park like setting right in the center of Neenah making are location ideal for travelers. It is nice to see you enjoyed the hotel rooms as we will be updating them all later this year to make them even more guest friendly. Thanks for being our guest. Sincerely, Ryan Batley General Manager
Our family has stayed at this Best Western twice in the past 8 months and it is a great deal. You get a very clean and comfy hotel room with a wonderful pool, water slide, and splash pad area. The staff is very helpful and friendly. The property is consistently very clean and the restaurant attached is a Ground Round. They have simple and tasty food options for reasonable prices. When we need a family getaway, this is our go-to spot. The price is reasonable and it is a great property.
Hello cj_alderman, Great review of Bridgewood! Thank you for your continued business and trust in us to deliver a valued experience for your family. With our property consisting of guest rooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, mini golf, Platform Tennis Courts, 9 hole golf course and walking trails, we feel we are the ideal spot for family gatherings. All this plus a convenient location off Highway 41. Thank you for your recommendation to others. That is the highest praise we can receive. Thanks again, Ryan Batley General Manager
Thanks for all the wonderful hospitality each and every staff gave us! Check-in was quick, fast, and easy. Housekeeping, thanks for making sure our room was clean. Second shift, thanks for helping my family members and keeping great security. 3rd shift, thanks for making sure the child getting to the correct room & having that security the child didnt get out. Loved the express check-out! Thanks again for all u have done. I will be back to this hotel wgile in the area! Keep up tye awesome work u all have done.
Hello Nicole M, Thank you for the fantastic review and 5 star rating of Bridgewood! We greatly appreciate your feedback and praise. Our team takes much pride in the service we provide and making sure our guests feel at ease. We are at your service when you stay with us. It is exciting to hear you will be back. We look forward to your next visit. If there is anything we can do to better serve you, please reach out to me directly at ryanbatley@bwneenah.com Thanks for being our guest. Sincerely, Ryan Batley General Manager
We love this hotel! The staff is always friendly and attentive. The rooms are always clean. And, the reception/banquet room is perfect! The attached Ground Round is an added bonus - great breakfast options in the morning and lots of fun at the bar at night!
Hello Jessica W, Wonderful review and 5 star rating of Bridgewood. We are thankful for your business and support. Thank you for commenting on the cleanliness and set up of our rooms. We take pride in providing a clean and inviting environment for our guests. As mentioned, on site not only do we have hotel rooms and meeting space, but we have an Aquatic Fun Center, Ground Round Grill & Bar, mini golf course, 9 hole golf course, Platform Tennis Courts and free bike rental with trail maps, all conveniently located off Highway 41 with free parking. Thanks again for choosing Bridgewood. We hope to see you soon. Sincerely, Ryan Batley General Manager
Clean, comfortable hotel. Staff are very friendly and helpful. Was there for my sons wedding and they tried to give anything we requested. Early sign in is a big help. If you think you wont be able to leave by the usual check out time then request a late check out.
Hello Belinda, Wonderful review and 5 star rating of Bridgewood! Thank you. We greatly appreciate your family for trusting in us to host such an important event. We understand weddings can be a day that couples dream about their entire lives. Believing in us to put those dreams to reality is something we take great pride in. It is rewarding to hear you enjoyed the cleanliness of the facilities and welcoming nature of our team. Thanks again for the kind comments. We wish your son and his wife the best in their new lives together. Thank you for your support. Sincerely, Ryan Batley General Manager
Glad to have a suite for an early spring break get-a-way. Thanks for great customer service and a clean room we'd definitely recommend it to others! Fast service at check-in was very important since we had theatre tickets just minutes away.
Hell Bryan B, Wonderful review of Bridgewood! Thank you for your feedback and support. It is great to hear you enjoyed your stay and specifically the guest service and overall cleanliness. Those are two things we place high priority on and are glad to hear were noticed. Our team is driven to provide a home away from home environment that includes friendly service and a clean setting. We hope you enjoyed the local theater and look forward to serving you again soon. Sincerely, Ryan Batley General Manager
We stayed at the Best Western because we were attending a fund raiser at the hotel. The food, drinks and atmosphere at the fund raising event was awesome and our room was great. We ate breakfast at the Ground Round which is located adjoining the hotel. We received a coupon to receive 10% off your meal. However, they also have a senior meal section that was very economical.
Hello Pathfinder254348, Thank you for the wonderful review of Bridgewood! It is great to hear you enjoyed your experience with us. For many events, but especially social gatherings, we feel we are the one stop shop event destination. With our property consisting of hotel rooms, meeting space, an Aquatic Fun Center, Ground Round Grill & Bar, golf course and Platform Tennis Courts all located right off Highway 41 in the center of the Fox Cities, guests have all they need in one location. Glad to know you enjoyed breakfast. Our Senior Senior special is offered daily! We hope to see you again soon. Thanks again for your business and support. Sincerely, Ryan Batley General Manager
We had a great experience , rooms were big, clean, and smelled good. I always check the bed sheets and they were clean. The lobby area is very welcoming, friendly staff and beautiful surroundings, and ladies, they have NORMAL toilet paper, 2 ply and soft!
Hello tonyaw798, Thank you for the wonderful review and 5 star rating of Bridgewood! I am happy to see you enjoyed your recent experience with us. Thank you for sharing your feedback regarding the spacious rooms, overall cleanliness and inviting smell. Our team is dedicated to creating memorable experiences so we really appreciate hearing you enjoyed the service from our team. We are are dedicated to guest service and all the details, including toilet paper :) Thanks for being our guest. We appreciate your business and support. Hope to see you again soon. Sincerely, -Ryan Batley General Manager
Hotel was clean and inviting. The room was laid out well and very clean. The beds are extremely comfortable. Usual the restaurant associated with a hotel is pricey and the food is not that good. At this hotel the restaurants food was very good and reasonably priced.
Hello Go05074034561, Thank you for the 5 star rating and wonderful review of Bridgewood. We thankful for your business and appreciate being your business hotel of choice. Cleanliness is a top priority for us. Thank you for mentioning this twice and also commenting on the room layout. Along with the comfort of the beds, with the size of our hotel rooms, we try to create a home away from home experience for our guests. Along with the Ground Round Grill & Bar being on site, we have meeting space, an Aquatic Fun Center, 9 hole golf course and Platform Tennis Courts. We are the one stop shop for our travelers located in the center of the Fox Cities. Thanks again. We hope to see you again soon. Sincerely, -Ryan General Manager
We had SUCH an incredible time with our family at this hotel. The mini-waterpark is a blast, with huge indoor and outdoor hot tubs, pool with basketball hoop, water slide, and wading pool for wee ones. This area was super clean, which I'm sure is difficult with the large number of people using it. There were plenty of towels and I saw staff check in multiple times in the time we spent there. Our room was also remarkably clean and comfortable. The staff we interacted with was very kind and helpful. I can't think of a single downfall to this hotel, and I'm so happy that we happened upon it. We will definitely be back.
Hello 625kelleym, Amazing review of Bridgewood! Thank you for taking the time to share your feedback. We are thankful for your business and appreciate your support. As you mentioned, we feel we are the perfect spot for a family vacation. Located conveniently off Highway 41 with free parking, once you are here you don't have to leave. Guest rooms, meeting space, Aquatic Fun Center, Ground Round Grill & Bar, mini golf and Platform Tennis Courts all on site. Our team takes a lot of pride in the service they provide and the cleanliness of our facilities. It is very nice to hear you noticed it all. Thanks again for being our guest. We hope to see you again soon. Sincerely, -Ryan Batley General Manager
Have been wanting to stay here since I live so close and they offer great service and a whirl pool room with a sun room. This room was quite amazing but seemed out dated and little dirty/ dusty. The whirl pool's jet's were dirty because black stuff came out when we put them on. Pretty gross. Over all stay was very nice.
Hello Camper20454449667, Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am glad to hear you enjoyed the room, outside of the whirlpool. Please know we will look in to this to see what happened. Although we feel the rooms are still in great condition, we are planning a full remodel of the rooms later this year. We are excited for the updated amenities, fixtures and new decor that hopefully enhance the guest experience even more. Thank you for your business and support. We hope to see you again soon. Sincerely, -Ryan Batley General Manager
Excellent. Stayed here multiple times for business nearby. Rooms always clean. Great restaurant attached. Staff very accommodating, close to shops, downtown Appleton, tons of restaurants within 5 minute drive. Highly recommend.
Hello Roam24823025973, Thank you for the 5 star rating and wonderful review of Bridgewood! It is great to see you enjoyed your experience with us. We appreciate your continued business and loyalty to our hotel. Our team takes pride in the service they provide, the cleanliness of the facilities and having great amenities such as the Ground Round Grill & Bar, Aquatic Fun Center, Platform Tennis courts and golf course on all property. As you mentioned, we have a great location in the center of Neenah, right off Highway 41 with easy access to Oshkosh, Appleton Airport and Green Bay. We are thankful for your business and hope to see you again soon. Sincerely, -Ryan Batley General Manager
Excellent choice for our wedding venue. We had the entire wedding day on site at the hotel in the ballroom and cobblestone street area. It was absolutely fantastic and everything we were expecting and more. I would highly recommend this venue for any family get together.
Hello Adventure14980449750, Thank you for the 5 star rating and great review of Bridgewood Resort Hotel! Thanks for choosing us to celebrate such an important day and hopefully one you both will remember forever. Glad we could be a part of it. Our property consists of guest rooms, recently remodeled meeting space, ceremony locations, an Aquatic Fun Center, Ground Round Grill & Bar Restaurant, golf course and Platform Tennis Courts, all located off Highway 41 in a park like setting, making Bridgewood a convenient one stop shop location for weddings. Once your guests arrive, they don't have to leave, making it easy and comfortable for all. Congratulations to you and your wife! We are thankful for your support and hope you are enjoying your time as Mr. and Mrs. Thanks again, Ryan Batley General Manager
The staff of the Bridgewood Hotel and the adjacent Ground Round restaurant are extremely friendly and welcoming, I have had the pleasure of staying there 20 out of the last 30 days, and look forward each Monday to seeing the folks that have make me feel at home, every time I stay. The accommodations compare to hotels at a much higher price point, and the service is second to none.
Hello Dupers, Fantastic review and 5 star rating of Bridgewood! We are thankful for your business and appreciate your support. Thank you for your great comments regarding our team. Our staff is dedicated to exceeding guest expectations and creating a home away from home environment for our travelers. Again, we appreciate your positive feedback and look forward to sharing this with our team. Thank you for trusting in Bridgewood for your travels, especially given your length of stay. It is nice to hear we made you feel welcomed and that you enjoyed returning to see familiar faces. With our property consisting of more than hotel rooms, we feel we are a convenient one stop shop for all travelers. We appreciate your time and support. Sincerely, -Ryan Batley General Manager
We were delighted with the hotel (spotless clean, friendly staff) until next morning. When I went swimming (8:10 am) there was a strong, burning smell in the pool area. The kids pool was being cleaned with hydrochloric acid, the workers were using masks, yet the area was still open to guests! I can't decide what is more worrying: the disregard of guests' safety, that such maintenance was done on a Sunday morning, that reception didn't know about any safety issues, or that the manager wrote back to me saying he “was not aware of any chemicals being sprayed”! By the time the receptionist called to say it was safe to go to the pool (9:30 -- was it really safe?) we were packing. We chose the hotel because of the so-called aquatic center, so I could do laps in the morning. In fact, a day or two before we arrived I received a call informing that the kids pool would be closed, which didn't concern us; no word about Sunday morning. Had we known we could have chosen a different hotel, or I could have gone swimming earlier (I was awake at 6.30 am). Really disappointing.
Hello A_R_Evanston, Thank you for completing the review regarding your recent stay at Bridgewood. From our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am glad to see you enjoyed the hotel in regardless to the cleanliness and friendly staff. Our team takes pride in creating positive memories for our guests. I appreciate your patience with us on Sunday morning and I apologize for the miscommunication with the pool. We have had some unplanned maintenance due to a large crack that appeared in the kid activity pool. Unfortunately for us and our guests, the unplanned closure happened during the holidays when we typically have many families staying at our property. Again, this was not planned as to why the communication has been delayed and not upfront. It sounds like our team did act quickly to reopen the pool and that it was closed for a very short time. Again I apologize. Please know we will use your feedback to better communicate and serve our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 920-720-8000. Sincerely, Ryan General Manager
I planned a weekend for our family of 4 adult children and their families at the Bridgewood Resort. All rooms were the king suites, which were the same price as double, but having the suite, we could gather and then head out for dinner. The next morning, we all met for breakfast at the attached Ground Round Restaurant before heading home. It worked out so well, we'll try it again next year!
Hello Sallie S, Great review of Bridgewood! We are thankful for your business and support. Thank you for choosing us for your family travels. We know you have many options when it comes to hotel destinations and are happy you trusted in Bridgewood. We hope we were able to help create memories for all. Attached to the hotel is meeting space, an Aquatic Fun Center, Ground Round restaurant, golf course and Platform Tennis Courts, making us the one stop shop for families. We look forward to see you all next year! Thank you, -Ryan General Manager
If you are staying here to use the little kids area of the pool make sure you call to see if it is open as it was closed for repairs when we were there (12/26/18). We were disappointed about this area being closed as we traveled specifically to this hotel to use this, and there was no communication on social media, website, email etc regarding this area being closed so we were a bit frustrated. The general manager did reach out to us and explained the situation so we appreciated that. Overall the rooms are okay and big, they have plans to renovate in the future. Whirlpool in the room is basically a mini hot tub which was nice, and the shower was nice as well. We would consider staying again after they renovate, but we would call ahead to make sure the pool area was in working order. With the restaurant on site it is a good hotel for families which we enjoyed. During the summer it seems like the have more outdoor amenities as well.
Hello molliedo, Thank you for the review of Bridgewood. We appreciate your feedback. The kid activity pool was resurfaced on Monday, December 17th and was set to open Thursday, December 20th. Unfortunately, the resurfacing done by our vendor partner did not adhere, leaving a large crack in the middle of the activity pool that showed up a few days later. We know this is disappointing for many as it is for us as well as the resurfacing was planned to be done during an expected slow time that would not affect our family travelers. While the kid activity pool is an attraction for family travelers, we still do have 3 other pools including an indoor slide that empties in to its own body of water making it safe for kids of all ages. We also have the attached Ground Round restaurant, making our location still a good fit for families traveling. As you mentioned, we do plan to remodel our hotel rooms in 2019 and are excited for the additions ahead. In the summer months, the Ground Round patio is a great place for families as it includes 4 fire pits, an outdoor play set and giant chair. Also on property is a 9 hole golf course and 18 hole mini golf course with an ice cream stand. We hope to see you again this summer. Thank you for being our guest. Sincerely, -Ryan General Manager
Communication is key. When booking I called and was placed on hold, call dropped so I just booked online and called back. Was visiting a relative who was placed on hospice care the day prior. Family wanted us to visit so we booked last minute and I verified by phone that all was set. I was not informed about a room charge for an upgrade. Front desk attendant made it sound like it was not a full hotel, and it was a kind gesture. I was anticipating a bill for 94 and tax, not 172. I couldn't even do anything about it upon checking out because only one staff member was working and had a ton of customers at her desk so I just left. Things that would have been nice to know, the pool was completely shut down. Not accessible. Very disappointing, was looking forward to a dip on Christmas eve. When my husband went down to the desk around 915-930 no one could be found. He ran a bell...waited longer, nothing.Other problems,Room 1046 is really drafty near the windows.The refrigerator does not have a dial to adjust, it felt warm inside with no way to keep our food cold we took it back outside. Thankfully it was cold enough outside, things just froze in our trunkExtremely disappointed in our second visit here. Probably will not book again.
Dear Jill, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Jill I am sorry to hear your second visit with us was not a positive one. After talking with our Front Desk team, it sounds like the room rate and upgrade prices have been a consistent concern. I would like to address a few of your comments. A smile does go a long way and our team is dedicated to that. Many of our staff make sacrifices to serving others when it comes to working holidays, weekends and nights. Other guest comments from Christmas Eve and Christmas from this year all thanked and congratulated our team for their hospitality. I apologize you did not feel the service was the same. I apologize for the call being dropped. I am unsure what may have happened. I do suggest always booking directly as we can guarantee the best rate and service this way. I am sorry to hear your family member is sick. We send our best wishes and hope for a speedy recovery. Kailia had thought the conversation was per your request to be upgraded from a Business Plus to a Whirlpool Fire Place Suite and that you were aware of the rate change. I apologize for the miscommunication. The pool was not completely shut down as you stated. We have 4 pools. An outdoor hot tub, indoor hot tub, swimming pool and kid activity pool. The kid activity was the only pool shut down. This was an unexpected closure due to an unforeseen crack in the middle of the pool floor. We were forced to close the kid activity pool for the safety of our guests. This was not intended and or planned as to why there was no communication before your visit. You mentioned not being able to find staff around 9:15/9:30. I apologize for that. You state you rang a bell for service. We do not have a bell at the hotel desk so I am unsure what may have happened as we staff the desk 24/7. I will follow up with our Engineering Team on the window and refrigerator concerns. These have not been brought up before, but we will use this feedback to make any necessary changes to better serve you and others in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 920-720-8000. Sincerely, Ryan Batley General Manager
This hotel is just a bit off the main roads, but it features an indoor pool, mini golf course, and onsite restaurant. The onsite restaurant was not only convenient, but also delicious. I recommend the sirloin tips! The rooms were spacious and had all the things you need when staying away from home. Every hotel employee I encountered was helpful and friendly. If you're traveling with kids, this hotel would work well. If traveling with your partner, ask about the rooms with the fireplace and Jacuzzi tub :)
Hello Roving08577765118, Thank you for the fantastic review of Bridgewood! We appreciate hearing what you enjoyed about your experience. As you mentioned, on site our property consists of hotel rooms, meeting space, an Aquatic Fun Center, Ground Round restaurant and 9 hole golf course. We feel we are the 1 stop shop for all travelers whether you are visiting for leisure, business or a special event. Our team takes great pride in the service we provide. We are happy to hear you enjoyed each interaction you had. Thank you for your recommendation to others. That is highest praise we can receive and is much appreciated. We hope to serve you again soon. Sincerely, -Ryan Batley General Manager
The complimentary room upgrade was totally unexpected but greatly appreciated. The king bed, hot tub/jacuzzi, fireplace and extra room was enjoyed and made our stay even more enjoyable and relaxing. Our stay was in conjunction with our Christmas Party also being held there and the food, beverage/bar and service was unsurpassed and would recommend staying there and will be back.
Hello Robert, Thank you for the 5 star review of Bridgewood and positive comments. We are excited to hear you had a memorable experience. With our property having hotel rooms, meeting space, Ground Round restaurant and an Aquatic Fun Center, we feel we are a great location for Holiday parties especially with our location being right off the highway with free parking. I am glad to see you enjoyed the food, beverages and service from our team. Your recommendation to others is the highest compliment we can receive. Thank you. We appreciate your support and look forward to serving you again. Sincerely, -Ryan Batley General Manager
Everything was nice in this hotel! Stayed one night in the family suite which had two beds in one room, and a king in the other. Also had a couch in the living area. Had a mini fridge, and a microwave in the living area as well with a dining table and chairs. Overall a great layout save one detail. Only one bathroom in the suite. Five adults sharing one bath is a hassle when you are trying to leave at the same time in the morning (or when you arrive after a long car ride). Probably would just get separate regular rooms next time. The pool area was clean and very nice. Wished I had more time to spend there and look around a bit. Staff was helpful and friendly.
Hello Matt, Thank you for the 5 star rating and great review of Bridgewood. We are excited to hear you enjoyed your experience with us. With our property being home to guest rooms, meeting space, an Aquatic Fun Center, Ground Round Restaurant, 9-hole golf course and Pickleball Courts, we feel we are a perfect destination for family traveling. Once the group is on site, they shouldn't have to leave and we are conveniently location off the highway in the center of Neenah. We will be remodeling our hotel rooms in 2019 and will use your feedback during the planning process. Thank you for being our guest. We look forward to your next visit. Sincerely, Ryan Batley General Manager
I stayed at this hotel so that my husband and I wouldn't have to drive home after a wedding. The hotel was lovely. Our room was quite nice, the bed was comfortable, and free WiFi is always a plus. We did visit the restaurant during happy hour for a quick drink and a snack. If I need to stay in Neenah again, I would definitely stay at this hotel again.
Hello niteowl22, Thank you for the fantastic review of Bridgewood. It is great to hear you enjoyed your experience with us for a wedding. We feel we are the one stop shop when it comes to weddings with our hotel, banquet space, Ground Round Grill & Bar, aquatic fun center and 9 hole golf course along with free parking and free Wi-Fi all in 1 location. Not only is it convenient for the guests, but the wedding couple as well. Thank you for being our guest. We look forward to your next trip to the Neenah area. Sincerely, -Ryan General Manager
I sent my wife to a local hotel for a weekend to get away from the normal rigors of life and so she could enjoy some relaxation and alone time. The booking process and correspondence with the hotel was very efficient. I asked for a suite with fireplace and whirlpool, which was exactly what she got. She certainly had a restful weekend. Unfortunately, the rest wasn't all night as she said the bed was quite uncomfortable. We stay in a lot of hotels so I feel we can judge beds, so this was obvious a negative. And I told her this weekend was about not doing anything! So I told her to get room service for meals, and definitely a breakfast in bed. But, the two meals she ordered were lukewarm at best. Halfway through the meals, the food was nearing cold. The fireplace was really nice, but the wicker chairs were only adequate for a short period of time. If you ask me, a nice fireplace should be paired with a soft chair to sink into. The shower, however, was amazing! So good that she suggested I come check it out, and I was tempted. Overall, service was good. Room was very clean. Just not as comfortable for a full weekend of relaxation.
Hello Simple79, Thank you for the review. I am sorry to hear we did not exceed your expectations as we strive for perfection. Please know we will use your feedback to improve so we can better serve you and others in the future. We appreciate your feedback and suggestions. Towards the end of 2019 we will be remodeling all our our hotel rooms including our beds and wicker chairs. We hope you will come back and experience our upgrades. I will also share your feedback with our restaurant in hopes of improving. It is good to hear you enjoyed the fireplace, service, shower and clean rooms. Thank you for being our guest. Sincerely, -Ryan General Manager
very nice stay friendly staff pool area has indoor hot tub plus outdoor hot tub pool area noisey but fun for kids showers are awesome in the rooms room service is quick pizza is good to order late night
Hello Journey00088489032, Thank you for the kind review of Bridgewood. We appreciate your feedback as it gives us input to best serve our guests. I am happy to hear you enjoyed the interactions with our team members. We take pride in exceeding guest expectations. It is nice to see you enjoyed the Aquatic Fun Center including the 2 hot tubs and kid pool. We feel this amenity plus the Ground Round restaurant attached makes Bridgewood the perfect spot for staycations. In the summer, we have also have a 9 hole golf course and Pickleball courts. Thank you for being our guest. We look forward to your next visit. Sincerely, -Ryan General Manager
This hotel is a hidden gem in the Fox Valley. They have friendly and attentive staff members, have great amenities (restaurant on site, fitness equipment, complimentary wi-fi), and the rooms are very clean and comfortable.
Hello Marty S, Great review of Bridgewood! Thank you. It is exciting to hear you enjoyed the service from our team members. We take pride in exceeding guest expectations and creating a home away from home environment. WIth all the amenities onsite like you mentioned, hotel, Ground Round restaurant, fitness center, Aquatic Fun Center, free parking, 9 hole golf course and meeting space, we feel we are the one stop shop for hospitality needs. Thanks again for the review. We hope to see you again soon. Sincerely, -Ryan General Manager
We had a blast - kids loved the pool, two hot tubs, water slide and the kiddie pool. They swam for HOURS! We all enjoyed the fact we could eat and drink upstairs in the pool area. The hotel had happy hour for the adults which was also a bonus. The rooms were clean, spacious, etc. Great stay.
Hello allisonhegg, Thank you for the great review of Bridgewood! I am excited to see that you and the soccer team had an enjoyable experience. We feel we are the one stop shop for hospitality with easy access and free parking followed by everything you might need all on site. Hotel, meeting space, aquatic fun center, restaurant, golf course and platform tennis. As you mentioned, Happy Hour that is offered 7 days a week! Again, thank you for you review. We look forward to your next visit. Sincerely, -Ryan
My husband and I booked this hotel for our wedding reception and are still so amazed at how wonderful they all made it! Everyone at this resort was so wonderful and kind! The supervisors went out of their way to make sure we were totally satisfied with everything during the whole weekend. Mary, our wedding coordinator, was great to work with! She went through all the details of our wedding to make sure it was absolutely perfect! She set up our decorations, answered all of our questions, and went above and beyond with making our special day the best. All of the food, from rehearsal dinner to dinner at the reception to breakfast the next day at gift opening was sooo good! All of our guests were in love with the resort and said it was such a lovely place to have our wedding! The rooms were beautiful and so comfortable. The whole weekend went smooth and without any hiccups. I could go on and on about how wonderful this resort is!! Thank you everyone at the Best Western Premier Bridgewood Resort Hotel for all that you did to make our wedding the best!
Hello JanaeN1020, Thank you for celebrating such an important day with us! I am excited to see our team exceeded your expectations including Mary and the supervisor team. Enjoy your time as newlyweds! We appreciate your time and feedback. Sincerely, Ryan
After a missed connection, and then a 3 hour business dinner, this was just what I needed for a good night sleep. The hotel was nice and quiet, and the front desk staff was great. My TV remote control was not working when I checked in, and they came up about 2 minutes after I called, with 2 different remotes (in case one of the replacements did not work either). They also have delicious cookies at the front desk for when you check in. The hotel room was spacious with a very comfortable bed. The shower was great. I really enjoyed the oversized showerhead, which produced great water pressure. Lastly, I have not been to a Ground Round since the 80's, and it was really nostalgic to eat breakfast there in the morning. I highly recommend this hotel if you are in the Neenah and Appleton area.
Hello jay1974usa, Thank you for the great review and thank you for the recommendation to others. That is the biggest compliment we can receive. I am sorry to hear about your missed connection, but happy to hear our team and property was just what you needed including the quiet room, warm cookies, and Ground Round breakfast. Thank you for being our guests. We look forward to your next visit. Sincerely, -The Bridgewood Team
Our room was very spacious and spotlessly clean! We had a great view looking over the golf course, and the fall colors were awesome. We also had a corner room and found it to be very quiet, even though there was a large wedding going on in the event center. The staff was very helpful and friendly. Great coffee service in the main lobby, and I was impressed that there was even room service available. The hotel is connected to the ground Round with a very well themed walkway. Oh, and we even had bathrobes!! We were in town for a concert in Oshkosh, and it was so easy to hope on the freeway and get there. The pool area looked great for kids, we would have used it if we had more time. Also, the outdoor hot tub looked so inviting!!This hotel was one of the nicest that we have ever stayed at and will certainly return next time we are in the area!
Hello tupperconnie, Wonderful review! Thank you! I hope you enjoyed your visit to the area and had fun at the concert in Oshkosh. It is nice to hear you enjoyed the property including the spacious room, cleanliness and staff interactions. As you mentioned, we have an Aquatic Fun Center, banquet facility and restaurant all on site with the addition of a golf course making us the one stop shop for hospitality. We hope to see you again soon. Sincerely, -Ryan
Very nice room, couch and chair showed wear but they were okay. Air conditioner was very loud. Staff is very nice! No free breakfast, but they do have room service for breakfast, or a small discount at restaurant. Treats for my dog. Dog bed and dog bowls, a nice touch. No bathtub but bathroom was large and nicely decorated. WiFi is a little slow. Rain shower head, and good size bathroom. Expensive for a Best Western. There was bottled water in the room, usually as a platinum member I get water free at checkin, didn't realize they were $2 each until after we drank 2 of them. No mention of my best western rewards at check in or check out.
Hello createandcapturelife, Thank you for the review. You feedback is important as it allows us opportunities to improve so we can better serve you and others in the future. Please know we plan a full rooms remodel in 2019 that includes the furniture and fixtures and other equipment. We also will continue to evaluate the speed of our internet as we know how important that is to our guests. As a Platinum Member, you should have received water at check in or the option of points. If we missed that, I apologize and again will use this feedback to improve. I am glad to see you enjoyed your interactions with our team members and also the extra perks for your dog. We feel our pricing is of great value for our area and that we are 1 of only 30+ Premier Best Westerns in North America out of 2,400+ Thanks again for your feedback. We look forward to serving you again. Sincerely, -Ryan
We came to Neenah to visit with our daughter and fiancé. I researched on here to find a decent hotel that accepts dogs. This hotel far exceeded my expectations. I knew it would be good but it was amazing!! The check in was seamless and my dogs were given a little goodie treat bag. The room was huge and immaculate. There was even a dog bed provided and dog bowls. We had a beautiful view of a lake and a field. Rooms were quiet. Beds super comfy. We ate in the restaurant attached 3x! Once for lunch, happy hour then at breakfast. Every staff member we encountered was so pleasant. I even used the pool which is great! Every time we visit our daughter, we will stay here. Please look no further!! This is the best hotel. Hands down
Came into town to meet New Grandbaby. Looking for a hotel to take the oldest swimming. So glad I ran across this hotel. Love it, Beautiful resort, rooms where big. Swimming area was awesome for little and big kids. Over all it was a very nice trip and the cost wasn't bad at all. Very reasonable for what all they had to offer.
Hello Cyndie N, Thank you for the review. We are happy to hear you enjoyed your visit and congrats on the Grandbaby! That is an exciting time. Overall, your comments look to be extremely positive from the swimming pool to the rooms to the cost. However, you scored us a 1 out of 5, with a 1 being the lowest possible score. If this is an accurate reflection of your visit, we would love to know how we can better serve you in the future. If your visit does not reflect a score of 1, but a 5, please consider changing the score. Thank you, -Ryan General Manager
This hotel is great! From the staff to the comfortable beds you can't go wrong! I had quite a few questions and Jackie from the front desk was so accommodating. The outdoor hot tub was also amazing. I have no complaints and if you want a family friendly hotel this is a great choice
Hello sbo1986, Thank you for the fantastic review! We are very happy to hear you enjoyed your stay at Bridgewood including some of the amenities like the comfortable bed and outdoor hot tub. We are also very pleased to see Jackie and the Front Desk Team were able to provide you with the service you needed. Thanks again for the review and thank you for the recommendation to other families. We look forward to serving you again soon. Sincerely, -Ryan Batley General Manager
The crew is awesome. I have to travel to Neenah for work and stay at BWP regularly. Mark, Kim, Chase, Katie and David are friendly, and responsive. They go out of their way to make you feel like home.
Hello datageekalphamega, Thank you for the fantastic review! We are very thankful for your continued business and appreciate the kind words. Our team strives to create that home away from home atmosphere at Bridgewood and are proud to hear they accomplished that for you. Thanks for being our guest. We look forward to serving you again soon. Sincerely, -Ryan Batley General Manager
If you are going to stay in the Neenah WI area make sure you put the Best Western on your hotel of choice list. This is great hotel with a remarkable staff, the attached restaurant is great and the service is fantastic.
Hello ASAMAA, Thank you for the fantastic review! We appreciate your kind words and suggestions to others to consider our property when traveling in the area. We are happy to hear you enjoyed the service and amenities. Thank you for being our guest. We look forward to serving you again soon. Sincerely, -Ryan
Grandparents and 5 young children went for a fun overnight . The pool is great for young children. A child's pool area, water slide for the older kids and regular pool. You can very easily keep an eye on everyone. Hot tub indoor & out. Very clean rooms, pool area the best and easy to get to. Restaurant attached if needed. ( We did not use). Was a great overnight stay. Will recommend to everyone.
Dear 61dmv, Thank you for commenting on your experience at our property and letting us know that we met your family's expectations. We look forward to your returning soon. Bob Dove General Manager
Needed a one night stay in Neenah with my grandchildren on our vacation- found Bridgewood and loved it! So clean, modern and the pool area was perfect for the kids with a waterslide for very small children and one for older kids. Plan to stay here again!
Dear runner1955, Thank you for sharing your experience with your grandchildren at our property. We appreciate your feedback and comments. Bob Dove General Manager
This Hotel is Wisconsin's best kept secret. You get 5 star accommodations at very reasonable prices. The grounds are beautiful. The rooms are huge. The toiletries are first rate. Every aspect of our stay was perfect.
Dear Benzion T, Thank you for completing a review for our hotel. We truly appreciate your kind words and strong recommendation. Thanks again. Bob Dove General Manager
Our family stayed here while in town for a marathon race. The hotel was great with excellent breakfast, accommodations, and amenities. The kids LOVED the pool (as did the adults) and there was plenty of space for them to run around. The location is great, as it's near the highway and lots of retail. The attached golf course was a nice amenity, as was the mini-golf course (kids really liked that). Overall, a very nice stay!!
I am often on the road for several days at a time. When I stay at the Bridgewood Resort Hotel I always feel like I am coming home. It is not like other hotels where I have stayed. The accommodations are great and the staff is exceptional. Mark and Chase always make me feel like I have been missed since my last stay. The rooms are always perfect for conducting business and for relaxation. My favorite!
Dear jackw863, Thank you for your wonderful comments regarding our facility and team members . We truly appreciate your loyalty to our hotel.
We have our family reunion at the hotel every year they have always been fantastic with their hosting. The rooms are clean. The pool and the hot tub's were immaculate. The management at this hotel should be commended for their hospitality to our group and also Mark Nelson who is one of the afternoon front desk agents has been phenomenal with workIng with getting everyone booked in our Block. I would recommend this hotel!! They are awesome
Dear Janeen C, Thank you for your comments regarding our hotel and team. We truly appreciate your loyalty and look forward to returning again next year. Bob Dove General Manager
The food was wonderful. My husband likes the variety of fish for Friday Night Fish Fry, as does my daughter from out of town where Friday Fish Fries are not popular. We eat there almost weekly, not only on Fridays. They offer other nightly specials as well, even free snacks for Happy Hour in the bar. The service was superior to any other place I go. Dolly Jo provided us with great service, checking on us often, keeping our drinks full and offering a friendly smile.
Dear nursedebbe, Thank you for taking a moment to tell us what a great experience you had at our Ground Round Grill & Bar. We're delighted you not enjoyed the food but also the service provided by Dolly. Hope to see you again soon. Bob Dove General Manager
We spent 2 nites here for a wedding in December, 2017. The room was clean and very nice. We had a great breakfast in their restaurant. The family enjoyed themselves at the pool. I am handicapped , but I had no problem getting around the venue. We will definitely stay here again in the future.
Dear OldVet171, Thank you for letting us know you had an enjoyable experience at the hotel. I hope you'll return when in our area. Bob Dove General Manager
This hotel is one of the better hotels I have stayed in the last year. First time reviewer but wanted to make sure everyone was aware of a great value and upscale place to stay. Priced right with good value for the dollar. 5++ rating in my book.
Dear bbhogue774, Thank you very much for the positive review. We're pleased that your experience met your expectations and hope you'll return. Bob Dove General Manager
WOW. 1st time to this buffet. Food was top quality. Excellent selection and variety. The chocolate cheesecake was the best I have ever had. Prices were good for the value. Facilities were very beautiful and comfortably laid out. We will be back!
Dear Betsy H, Thank you for your review and glowing compliments regarding our Sunday brunch. We truly appreciate it. Bob Dove General Manager
We all had a great stay! All the staff, especially the check in staff extremely welcoming. Planning a trip back and wouldn't want to stay anywhere. The ccommodations as well as the food were excellent.
Dear 321iorfida, Thank you for letting us know we met or exceeded your expectations in our facility. We appreciate your five star review. Bob Dove General Manager
Everyone was very friendly and helpful. The hotel was beautiful inside and out. It felt very homey and comfortable. I was there for business, but will return for personal in the future. Also, it was a very good value for what you get.
Dear henney2018, Thank you for completing the survey regarding your experience at our hotel. Our team appreciates your kind words. Bob Dove General Manager
It is an excellent hotel within close prolixity of the Appleton Airport. The rooms are clean and the staff is friendly and helpful. Free wi-fi and hotel shuttle to and from the Appleton Airport are particularly nice to have for business travelers.
Dear datageekalphaomega, Thank you for your 4 star review of your experiences with our hotel. We very much appreciate it. Bob Dove General Manager
Excellent all the way around. Would recommend this hotel for stays. People were very professional and friendly. Attention to detail was exceptional. Everything needed to make the stay run smoothly was provided. Thank you to the team at Best Western Premier Bridgewood Resort Hotel.
Dear aliceteixeira, Thank you for choosing us for your lodging needs and letting us know we met or exceeded your expectations. We appreciate your willingness to recommend us to others. Thanks for the feedvack. Bob Dove General Manager
Our hotel was beautiful on the outside & inside. The staff was helpful & kept the hotel running in an efficient manner. We also had a blast sitting in the hot tub & swimming in their pool. The water slide was a great perk we weren't expecting. I plan to come back again soon!
Dear rthom 154, Thank you for your kind words and five star rating. We look forward to your return. Bob Dove General Manager
Had to asked for toilet paper and coffee for the room twice before receiving. Had to go to the lobby to request as the room phone did not work. It also snowed while we were there and they plowed the roadways and plowed in the cars that were parked. Had to get a friend to pull out one day and we managed to push out the second. This is totally unacceptable. The hotel generally seemed nice, but if something goes wrong they are not much help.
Dear Judith G, Thank you for your review and comments. As I indicated before, we struggled with a record snowfall of 22 inches of heavy wet snow. Our engineering team worked extremely hard to clear the parking lot and helped several guests get their vehicles out.I apologize if we were of little or no help for you and have authorized a Travel Card to be sent you by way of our apology. Sincerely, Bob Dove General Manager
This hotel is tops. Very nice rooms and the entire hotel was clean. Staff was very courteous and helpful. The bar was nice and the food was excellent. Would recommend this Best western Premier Hotel to anyone who asks.
Dear P8318WTlindah, Thank you for letting us know we met your expectations and we really appreciate you recommending us to others. Bob Dove General Manager
We came to this hotel to spend some time with our Grand children. We ended up having 18 inches or so of snow;-[ Although our mini vacation wasn't quite what we expected the hotel was very nice. Would recommend any time!!
Dear Mary S, Thank you for reviewing your experience at our hotel. Glad you enjoyed yourselves in spite of the late spring snowstorm. Bob Dove General Manager
I recently stayed here for seven nights to visit a family member in Neenah. The staff were extremely friendly and helpful. My ground floor two doubles room felt unexpectedly luxurious and had a great pond view. Due to my extended stay, the mini fridge and microwave came in very handy, as did the coin operated laundry machine and dryer. The room had my favourite Starbucks Verona coffee. Bathroom was elegant and large with high quality amenities and bathrobes. I had a few meals at the Ground Round, and was very happy with the food and service. The small sundry store had all the basic essentials. I did not try the golf or minigolf due to dismal weather, but the indoor pool are and hot tub was a welcome respite. Neenah may not be the centre of the universe, but if you have business in town, do consider the Best Western Bridgewood.
I was looking for a hotel in the Fox Valley with a nice pool area to spend a weekend with my grandchildren. l had booked a room at the Paper Valley, but changed my mind when I thought about fighting the traffic & road construction in Appleton. The Bridgewood Resort has all the amenities of the Paper Valley without the hassle of downtown Appleton. The pool area has something to offer everyone: a nice splash area for small children, a small water slide to accommodate any age, a decent-sized pool & hot tub inside as well as (my favorite) an outdoor hot tub. There is a loft area upstairs with lots of additional tables/seating as well as a small collection of arcade games, and a nice workout room. The Ground Round Bar & Grill is attached to the property and can be reached indoors. Our room was spacious and clean. I can't find fault with anything.
This is our second time staying here to relax a couple of days as we are getting to the end if a pregnancy. Both times it has been exactly what we have needed and we have felt very well taken care of. If we have another this is where we will go again. Even if we don't though we have discussed just making this place an annual family trip since it would be great for that as well.
Hi MarkKemen, Thank you for reviewing your experience at Bridgewood. We appreciate the five star rating and kind words. Hope to see you back again soon. Bob Dove General Manager
Would stay here again, very accommodating and clean. Room was a great size, they even give you robes for the stay. Close to shopping and family in Appleton. We took our 2 year old swimming, the pool is great for the 2 year old.
Dear eladd220, Thank you for you 5 star review of our property. We hope you'll return. Bob Dove General Manager
Hotel is new, updated and sits on a golf course (bring lots of balls, because every hole has water). Place is really well appointed and the service is incredible. Really make business travel much more tolerable. Shuttle to/from ATW (the best airport in the country) and the managers specials and other fringe benefits make this the only place I'd consider. Still, ultimately, the staff and especially Mark and Jackie are amazing
Dear Leo S, Thank you for reviewing our property and we especially appreciate your kind comments regarding our front desk team - Jackie and Mark. We thank you for your loyalty and look forward to your return. Bob Dove General Manager
Door handle didn't work properly on arrival. Struggled to open it upon entry. Next morning, the handle broke off on the inside and we were trapped inside. Staff did not give us an extra room or offer to compensate for the inconvenience.
Dear 60hikingguy, Thank you for commenting on your recent stay at our hotel. I apologize for the inconvenience with the guestroom door handle you experienced. As you know we were sold out and had no other rooms to move you too. We'll be pleased to give you a credit towards your room rate by way of apology. Thanks again for your review. Bob Dove General Manager
The staff were very friendly and accommodating during our stay. The facility is located in a good location and is near a pick and save for those who need to grab snacks/goodies for a trip. The pool was fantastic for our kids. There was a slide, main pool with basketball hoops, a kiddy splash pad, hot tub both in and outdoors. We would recommend this place again. The attached ground round also had good food/bar service while we stayed.
Dear Lisa H, Happy to know that the team had a great stay at our hotel. Thanks for letting us know. Bob Dove General Manager
We stayed in a sun room suite and loved every minute, very comfortable beds. Clean room, friendly staff, coffee and lemon water available at all times in the lobby. Nice pool area and loved the outside hot tub!
Dear maryQ4229QF, Thank you for taking the time to comment on your recent stay at Bridgewood. We're pleased that you enjoyed the experience and invite you to return soon. Bob Dove General Manager
Stayed here for two nights while on a business trip. Such a clean and quiet hotel. The Ground Round Restaurant has a great menu and delicious food. Front desk staff were very efficient and friendly. I would stay at this hotel again.
Dear debbiemcgowan, Thank you for your kind words about our hotel and team. We hope you'll return soon. Bob Dove General Manager
The rooms here are phenomenal, the service was exceptional and the restaurant was awesome. I couldn't say more about the Best Western and the Ground Round. We came there to bowl and go to other bars, but we ended up staying on property the whole weekend.
Dear rickiejames, Thank you for commenting on your recent stay at Bridgewood. We appreciate the 5 star rating and kind words. Bob Dove General Manager
Rooms were very clean and comfortable beds sleept like a rock. Food was good at the Ground Round. Breakfast was a bit pricey for the brunch buffet but food was good. Could have been a little warmer. Bar prices were very reasonable. All in all a good time .
Dear ppaarr, Thank you for reviewing our hotel and Sunday brunch. I'm pleased that we met your expectations and hope you'll return soon. Bob Dove General Manager
Went to Neenah/Appleton for an overnight fun trip with the kids. Staff was friendly, rooms were clean, and was nice that there was a Ground Round attached to the hotel. Pool was fun for the kids, one who is 18 months and the other an 8 year old. Pool accommodated both well. Overall had a great stay and would recommend.
Dear Dnov 75 Thank you for reviewing your experience at our hotel and giving it a 5 star rating. We appreciate it and hope you'll return soon. Bob Dove General Manager
Hotel with class and small water park attached to keep kids happy. Clean, friendly, comfortable stay. We had a great time here and will be back. The kids loved playing in the water what a great way to spend a weekend.
Dear Morison J, Thank you for sharing your experience with us. We're pleased that everything met your expectations and glad you want to return. Bob Dove General Manager
I attended a training conference at the hotel earlier this month. The Front desk staff, banquet staff were all great to interact with. I was also able to interact with the GM who seems to be a very dynamic individual that keeps everything running very smoothly. The food was good, and I will definitely be returning!
Dear Noall S, Many thanks for your 5 star rating and positive comments. We appreciate your business and hope you'll return soon. Bob Dove General Manager
We have stayed at this hotel on a number of occasions. Our overall impression is that it's well kept and generally very clean. The hotel has a large indoor pool area that includes a dedicated area for the kids and a small water slide. There's also an outdoor hot tub that's open year-round and presents a unique challenge to anyone wishing to venture outside during the Wisconsin winter. The only issue that we have ever had in our stays is the groups that are leaving the wedding receptions (or whatever event is being held in the banquet hall) can sometimes be rather loud as they pass through the halls and enter/exit their hotel room. This hasn't been a huge disruption to us, but if you're a light sleeper or traveling with kids... it could be potentially be an issue.
Thanks Timothy- I appreciate your comments and concerns about potential noise issues. We do have a security officer on duty throughout the weekend and his responsibilities include cautioning loud guests to be considerate of other individuals. We'll try and stay on top of this. Bob Dove General Manager
Stayed here on many occasions, the rooms are great, no question. The breakfast is not to my liking. They used to have a buffet which was fine. But now it's a menu selection. The on property bar Ground Round is pretty cool, usual US sports bar with decent food and the benefit is you don't need to venture outside when is minus 30 c.
Dear Gordon B, Thank you for sharing your thoughts on your stay with us. We're pleased that you enjoyed the experience and look forward to your return. Bob Dove General Manager
A very nice hotel, with wonderful staff, everyone is so helpful and friendly. It is the ONLY place will stay it when in the area. The beds are surprisingly comfortable, it usually takes me three nights to adjust myself to sleep on hotel beds, but not here, a great nights sleep on the first night!!! One complaint I have is that the air in the room was very dry, some sort of humidifier would really help during the winter months . When you stay, be sure to stop in at the attached Ground Round for a great meal, and a drink or two in the lounge/bar. The staff at the bar is outstanding, they treated me very well. One server in particular that I really enjoyed was a young lady named Nicole, very attentive, cheerful, and professional. It is rare to find a place with such great staff AND service!
Dear daleh760, Thank you for your terrific comments regarding the staff and our facility. We truly appreciate your loyalty and business. Bob Dove General Manager
When I think of the Best Western brand, I typically don't associate it with the utmost in quality but this property is different. The staff is obviously well trained to anticipate customers' needs and always provide a can-do attitude. Have already spoken to a half dozen friends about the positive experience we had at the Bridgewood Resort.
Dear James R, We very much appreciate the referrals and high praise for our facility and especially for our team members. Thank you! Bob Dove General Manager
Great mini vacation. Love the hotel but housekeeping was running slow. The pool area was great and the food at the restaurant was as well. Loved the weekday taco and nacho bar. We will definitely stay again.
Dear Tinning, Thank you for your comments regarding your stay at Bridgewood. We appreciate you patience with our housekeeping team as we has full houses followed by more full houses and they worked hard to take care of our guests. Thanks for your feedback. Bob Dove General Manager
a beautiful place to visit, enjoy family and rest. The room was very clean and the front lobby and hallways were very clean. We didn't really have much communication with staff but I am sure they would all be helpful as the front desk staff. Would stay there again.
Dear BJandJJ, Thanks you for sharing your experience at our hotel with us. We appreciate the kind words and 4 star rating. Hope you'll return soon. Bob Dove General Manager
Beautiful campus. Clean and spacious rooms. Nice amenities. No glitches. Friendly staff. The beds were very comfortable. The water pressure in the shower was excellent. The rooms were spacious so that we weren't stepping over each other. The lobby had an impressive fireplace. Friendly, helpful staff. Superb stay.
Dear P9693CMmarkm, Thank you for your wonderful comments regarding your stay at Bridgewood. We truly appreciate the kind words and hope you'll return. Bob Dove General Manager
Good overall experience. Felt comfortable being there. Good service. Friendly people. Good breakfast. Clean lobby, clean bathrooms. Nice restaurant. Excellent hospitality overall. Would definitely come back.
Dear jmr5208, Thank you for your review of our hotel and restaurant. We appreciate the 5 star rating and the kind words. Bob Dove General Manager
We booked this hotel super last minute for my birthday weekend. We got the jacuzzi tub room and it is amazing! Huge jacuzzi tub, separate couch & living room area, fridge & microwave, huge and comfy bed! Absolutely perfect. Hotel connects to the ground round restaurant so really there's no need to even leave the room.
This hotel is top notch. All staff very professional and friendly. They obviously care about their positions and all that stay there. Entire hotel very, very clean. Rooms are super nice, quite and beds are wonderful. Hotel is very quiet as well. Hotel offers management reception on Tuesday and Thursdays which is a very nice treat! I highly recommend this hotel if you are traveling on business or personal reason. I will definitely stay there again!
Dear Sherry V, Thank you for commenting on your experience at our hotel. We appreciate the kind words and 5 star rating and hope you'll return soon. Bob Dove General Manager
The room was great and the view of the golf course was very nice. The food was cold and they failed to pick up the breakfast in bed order that was placed on the door. When I placed a verbal order in the morning they got it wrong and missed an item. The food came in clear plastic containers with no tray. It also came with no silverware so by the time that came the food was cold. They blew the food experience. The room itself was perfect.
Dear Thomas V, As I indicated earlier to you, I sincerely apologize for the room service issues you experienced and have credited you for the charge. Thanks for reaching out to us and thanks for the compliments on the guest room. Bob Dove General Manager
Exceeded our expectations! Rooms, restaurant, and staff are all so wonderful! Everyone is so friendly and the rooms are very clean and comfortable beds! We look forward to our next stay here. Our absolute favorite hotel/resort!
Dear daniellea124, Thank you for sharing your experience at our hotel with us. We very much appreciate your comments and loyalty. Bob Dove General Manager
Great hotel. A little hard to find especially in the dark when its raining, but since we had stayed there about 2 years ago, we didn't have too much of an issue. The hotel staff always greets you when you enter the door. The hotel is clean and modern. The big reason we stayed here was the pool with a kid's pool area, water slide, and indoor and outdoor hot tubs. I can honestly say this is the first time I have been in an outdoor hottub when the temperature was below freezing. What a relaxing feeling! The hotel also contains a small arcade above the pool area which my kids really loved. Restaurants and a few grocery stores are just 2 blocks to the north in case you need any snacks. Great stay!
Dear Scott S, Thanks very much for your comments regarding your second visit with us. We look forward to your return. Bob Dove General Manager
Hotel is very well kept. Rooms are huge . Staff was very helpful , overall friendly. We were there for a wedding. Kids enjoyed pool and arcade games.I loved the old city streets decor by the recipient halls. We enjoyed our stay and will book this hotel again , if ever in area.
Dear Heath182, Thank you for the five star review regarding your stay at Bridgewood. We appreciate it. Bob Dove General Manager
Best hotel,in the Neenah area. Good service, good rooms and service. Good bar and great bar staff. On site gym with decent facilities but could do with updating. I use this hotel regularly and the staff always go out of the way to make me feel at home. Keep it up.
Dear David M, Thanks for your review as well as your loyalty to our hotel. Wanted to let you know that we're replacing our treadmills in January, and hopefully provide the updating you spoke of. Bob Dove General Manager
My 2 night stay was absolutely perfect. From the décor and amenities to the excellent staff - this hotel was top notch. Would absolutely recommend this hotel to anybody nod everybody. Pool and Jacuzzi was perfect along with activities for the kids. Food was very good in their onsite restaurant The Ground Round. Great ROI!!
Dear K7249NBmikeb, We truly appreciate you letting us know that everything during your two night stay met or exceeded your expectations. Thanks for sharing! Bob Dove General Manager
I spend an average of 35-40 nights a year in hotels. When I'm in the Fox River Valley area, this is my hotel of choice. From the welcome by the front desk staff, to the room, restaurant, and the entire facility; I rarely feel so well treated and appreciated. I'm disappointed only when the property is sold out, and I have to stay elsewhere.
Dear Peter G, Thanks for your 5 star rating, and reminding us how important it is to keep working hard to take care of our guests. We want every experience to be the very best and appreciate you letting us know it's happening with your visits. Bob Dove General Manager
I travel a lot for business and normally stay at another 3-star chain hotel. I was pleasantly surprised at the value and modernity of this hotel. It's on a beautiful lot surrounded by greenery and a lake. It is very contemporary and clean. My room was very spacious and comfortable. The Ground Round restaurant and sports bar attached to the property is very clean and the staff were very friendly.
Dear TripNtravelDal, Thank you for sharing your positive experience with us at Bridgewood. We appreciate you letting us know that we met your expectations and we hop to see you again soon. Bob Dove General Managere
Was there 2 nights for a business meeting and convention. From the minute you enter the grounds you notice it is beautiful and very well maintained. The hotel lobby makes a statement and is very welcoming. Staff was friendly and helpful. The rooms were large and well decorated. When I opened the drapes the view was a beautiful small pond with wetland plants. The walk to the Ground Round restaurant was another surprise, faux well appointed store fronts with doors that lead to meeting rooms. The food was amazing and so good. I will always staff at this hotel when I am in Neenah or the Fox Valley.
Dear gopnancy, Thank you for sharing your experience at our hotel. Happy to know we met your expectations. Thanks! Bob Dove General Manager
This was a very clean hotel with friendly staff. My room were spacious and allowed plenty of room for work and sleep in spate areas. the bed and bathroom were very clean. I would stay again, and highly recommend it to anyone in the area.
Dear N337KUmikel, Thank you for your review of our hotel and staff. We're delighted that your experience was positive and hope you'll return soon. Bob Dove General Manager
I can always trust that Best Western Premier Bridgewood Resort Hotel will reproduce my satisfaction and great night's sleep every time (repeatability) I stay here. I'm an engineer and it's always important to have guaranteed repeatability and reproducibility in a process. This Best Western is great!
Dear Z9591JXluisa, Wow! We really appreciate your comments and are happy to have earned your loyalty. Thank you! Bob Dove General Manager
We stayed at this hotel for a wedding and were very pleased with the cleanliness and decor. The banquet room and hallway were very nice, the wait staff were pleasant and the service during the wedding was great!
Dear mleverich, Thank you for letting us know that our hotel and banquet facilities met your expectations. We appreciate the 5 star rating. Bob Dove General Manager
We really liked the big two person hot tub. The shower has double shower heads. Bath robes provided. Spacious room. The fire place is an electric faux fire place, but it adds to the atmosphere. We really liked the room.
Dear X5438KJroym, Thank you for sharing your thoughts regarding your recent stay at our hotel. We're pleased that you enjoyed the experience. Bob Dove General Manager
Very nice was there for a convention and all was first class.The "Streets of Neenah" were charming. food was fine for a large group. Suite was VERY nice....Service in all areas was very friendly and helpful. Loved the water with fruit and coffee in lobby,
Dear jfm70, We're delighted that your experience at Bridgewood while attending a convention met your expectations and invite you to return soon. Thanks for letting us know everything met your expectations. Bob Dove General Manager
Very nice facility with good restaurant. Located in a golf course community. Convenient to airport and general business areas. Nice fitness center and indoor pool. Friendly staff. Conference room area setup to resemble a downtown shopping district of the past.
Dear E9139NBjamesf, Thanks for reviewing our property . Glad you enjoyed the amenities and hope you'll return soon. Bob Dove General Manager
We stayed here as my employer paid for the room. I was asked for a credit card when reserving and also when checking in. I normally pay cash for my room, and I did ask if my card was being charged. I was told no, they needed it in case of incidentals. Found out after arriving home my card was charged $50. Made me upset as this is my debit card, will take 3-5 days to get money back. With all of the hotels I stay in, I have never had this happen to me. Would have been nice to have been told when checking in as I did ask.
Dear G8560KZkathyg, I apologize for the poor communication in explaining the authorization or debit card hold for incidentals. This is a relatively common practice to ensure coverage for phone, room service and other charges but I am sorry we inconvenienced you. Thanks for following up with us. Bob Dove General Manager
We were in town for a Packers game and stayed at this hotel 2 years ago and then again just recently. Outstanding experience both times. We hope to be in the area again in a couple of years and will plan to stay at this hotel again.
The staff were great and friendly. The restaurant and Lounge were great.The food was great. The pool area was great. Our grandson had a great time on the water slide and he made some new friends. The Hotel is really Premier.
Dear _sboelter72, A sincere thank you for your positive comments regarding your experience at our hotel and restaurant. Especially pleased that your grandson had a terrific time. Bob Dove General Manager
The outside looked wonderful and the inside was very clean and welcoming. My room was great. The bathroom was pristine. If I come back to Neenah, I would stay here again. It was in the perfect spot to attend a conference.
Dear F6280HRcatherinea, We appreciate your kind words and thank you for sharing your experience with us. We hope you'll return. Bob Dove General Manager
This property in Neenah is exceptional. The rooms were up to date, clean, and well appointed. The staff was very welcoming and met all of our needs. While booking what was at first three rooms, the reservation staff actually steered me to reserve a single room and a suite as it would be more cost effective. In addition they asked in advance if I needed another cot or crib! Usually I have to ask, but they did so. In addition when I inquired as to pet friendliness, they asked if I needed a dog bed and bowls for food and water - NO ONE has ever provided that level of pet friendly service. LOVE THIS PLACE!
Dear AnneT, Thanks for the complimentary review of your visit to our hotel. We're delighted you enjoyed your experience. Bob Dove General Manager
The property was clean/efficient as was the hotel staff. The rate was initially more than we would spend but a last minute deal gave us the opportunity to stay. The Ground Round restaurant had great senior specials, including coffee which was a treat to the normal buffets at the competition. it also looked like it was a perfect wedding or event venue for the locals. A very enjoyable one night stay and we appreciated the extra one hour check out allowance on request.
Dear JWestMpls, Thanks for sharing your experience while at our facility. We're pleased that the hotel, restaurant and staff exceeded your expectations and hope you'll return when in the area. Bob Dove General Manager
I came in Saturday morning for some breakfast at the ground round. I was greeted at the door by a lovely girl, Grace. She had a smile on her face and i was delighted to eat here from her impression. She seated me and I had an awesome server, Alisha. She too had a nice smile and was very caring about me and my family, making sure we had everything we needed to eat our meals. Two very nice girls to have at this restaurant. I will come again!!!
Dear Donna B, Thanks for your terrific comments regarding our Ground Round restaurant and team. We hope you'll return soon. Bob Dove General Manager
I have frequented Bridgewood's Sunday brunch multiple times over the past few months and am never disappointed! The food is always exquisitely prepared, the menu has varied every time I have been there, and it is reasonably priced ($15.99). The server we had today, Sam, was extremely friendly, attentive to our needs and provided the high level of service I would expect at this type of establishment. Actually, the entire staff was exceptional, including the hostess greeting us and the omelet chef. A nice touch that added to the experience was the string ensemble playing background music. I would definitely recommend checking this out!
Dear golfingslp, We're delighted that your experience at our Sunday brunch has been a positive one on several occasions and appreciate your feedback. We look forward to seeing you back again. Bob Dove General Manager
The staff was very accommodating at letting us check in early as we had a wedding that day. Several parties that were there for the wedding were also able to check in early. The staff was very friendly. The room was excellent and very spacious and the bed was comfortable. It was very clean and quiet. I would recommend this hotel to anyone.
Dear Z7418XCkathyp, Thank you for reviewing your recent stay at our hotel. We're pleased that everything met your expectations and hope you'll return soon. Bob Dove General Manager
Had a wonderful stay at BW Premier in Neenah, WI. The staff there was fantastic, friendly and felt at home. Hotel was clean and welcoming. The short indoor walk to Ground Round was great for food and drinks specials. Had a great time and really enjoyed ourselves. Manager Meeting Happy Hour was delicious and a nice way to meet staff and managers of hotel.
Dear timothyn678, Thanks for sharing your experience while at our hotel. Delighted to see that you enjoyed the hotel, restaurant, managers reception and particularly our team. We appreciate your feedback and hope you'll be back. Bob Dove General Manager
Best Western Premier Bridgewood Resort is a must stay! Amazing staff, clean facility, great dining options, managers reception to help unwind and driver to help get you to where you need to be without hassle of car rental. Business or fun...GREAT place to stay!
Dear Heather H, Thank you very much for your thoughts about our hotel and team. We appreciate your loyalty and look forward to your next visit. Bob Dove General Manager
This is a great motel, with very nice amenities. Our room had a fireplace and whirlpool tub, with microwave and refrig. The bathroom had double shower heads. And sits right on a golf course. So really really great; almost! Noise from the golf course maintenance started early Sunday morning. Bothersome. But much much worse was the low water pressure. Forget that there were two showerheads. Trying to get one to have enough pressure was a problem Saturday, but Sunday morning nothing at all. Apparently the hotel knew there was a problem, but nothing said to us. And no offer of extension for checkout, although getting a shower (much less a whirlpool bath) was out of the question most of the morning. Terrible experience with that! But the room really was very nice, especially for the price. Will go back when the chance offers, and hope that they have the water pressure fixed.
Dear madcg, Thank you for your feedback regarding your stay at Bridgewood. I apologize for the water pressure issue and want to assure you it was an isolated incident that was corrected by our engineering team. I appreciate your thoughts on your entire experience and hope you will return. Bob Dove General Manager
Stayed at the hotel for convenience while attending a conference, but had an unexpectedly luxurious room. A TV/ living area completely separate from the bedroom, as well as a separate large kitchen area with sink, microwave, and refrigerator made things nice to unwind with a late dinner in the room. The bed was extremely comfortable, with different firmness among the many pillows to choose from.
Dear Candice T, We truly appreciate the kind words regarding your visit to Bridgewood. Thank you for sharing your experience with us. Bob Dove General Manager
Exceptional Service, room amenities and hotel facilities. Included shuttle service made getting to and from the hotel exceptionally easy and convenient. The property is fantastic, well maintained and very friendly staff. I would recommend this property to anyone travelling either on business or with a family. I stayed in a King Suite with a kitchenette, made my stay really convenient and comfortable.
Dear Matt D, Thank you for sharing your experience while at our hotel. We especially appreciate your kind words regarding our team members. Thank you and we look forward to your return. Bob Dove General Manager
I would highly recommend Bridgewood Resort for business, pleasure or conference. I attended a conference there and found it very comfortable and convenient. I also attended the Packer Game and think you might consider staying at Bridgewood. It is just a short ride to the game.
Dear naancywT2326LR, Thank you for your review of our property. We appreciate the kind words regarding the many possible reasons for staying at Bridgewood. Hope you'll return soon. Bob Dove General Manager
Friendly & helpful staff....clean & comfortable accommodations. We were at a Packer game in Green Bay and didn't arrive at the hotel until 1:30 am. We were pleasantly surprised and the size and comfort of the room. Hotel staff at both check-in and check-out were very pleasant.
Dear kathleen345, Thank you for commenting on your recent stay. I'm thrilled you had a great experience and hope you'll return soon. Bob Dove General Manager
The room was excellent. The setting was great. Only complaint was that the Fitness Center was too hot to use. We were there for a family wedding and they did an excellent job with that! Great place for a family with young children(toddlers).
Dear Darlene M, Thank you for reviewing your recent stay at Bridgewood. We appreciate your feedback and are monitoring the temperature in the fitness center more frequently. Bob Dove General Manager
This hotel is Fantastic. We planned our visit after a close friend in our home town recommended it. She was right on! The facilities are clean, nice and comfortable. The staff greets you often by name as you enter and almost always acknowledges you as you walk down the halls. I've never stayed in a hotel this welcoming in all of my travels. They even provided a wheelchair for my aging Mother during our stay.
Dear 430sybilb, We're delighted that a friend of yours recommended our hotel and even more pleased that everything met your expectations. Hope you'll be able to visit us again soon. Bob Dove General Manager
Great hotel with outstanding accommodations. Staff was warm and very receptive. I will return and continue to use this Hotel. The golf course is fun and well kept. The amenities are plentiful, Check in and check out was easy. I will continue to make this my must stop
Dear johnfredrickc, Thanks for your loyalty and support of our hotel. We truly appreciate your comments. Bob Dove General Manager
we stayed here for 2 nights and the staff was very pleasant. The pool was great to go and relax in. We had a family suite and it was very spacious and the bedrooms were great. We defiantly would stay here again.
Dear lindawI3417SR, Thank you for sharing your experience while at our property. We're pleased that you enjoyed the staff, pool and room and hope you'll return. Bob Dove General Manager
I love to stay here when I travel to Wisconsin on business. Very clean, comfortable, great prices, good restaurant. Walking trails, fitness room, little fridge, microwave, coffee maker, etc. Everything you need for a comfortable stay.
Dear beaglemom178, Thank you for sharing your experience at our hotel with us. We truly appreciate your loyalty. Bob Dove General Manager
This has always been a "home away from home" for us. Everyone is helpful and sincerely pleasant. Just a wonderful relaxing atmosphere. The beds, linens, cleanliness just adds to that feeling. If you are in the Fox Cities don't stay anywhere else.
Dear joelw298, Thank you for your wonderful comments regarding our hotel and team. We really appreciate you recommending us to everyone. Bob Dove General Manager
You could not have asked for a better experience. From the time we booked the wedding, checked in until we checked out EVERYTHING was perfect. The staff was extremely friendly and helpful. Going out of their way to make sure that we had a stressless and fun wedding. You could not have asked for better food and service and experience!
Dear lisadW2198AB, Thanks for commenting on your experience at Bridgewood for such an important occasion. We're pleased that your expectations were met and appreciate your kind words. Bob Dove General Manager
Excellent hotel. Friendly staff. Big rooms and very comfortable beds. Highly recommended. Perfect location for our needs. Felt safe like coming home. No breakfast but they provide 10% discount to adjacent restaurant.
Dear 971jacquelinea, Thank you for your comments and description of our hotel and staff. We are delighted that you've had such positive experiences and look forward to your next visit. Bob Dove General Manager
A weekend stay with a group of about 40. Service was great! Food and facility was also very good. The location is a bit out of the way but once there did not need to leave. Located so part of our group could visit the Experimental Aircraft Museum and others went to the Packer Museum.
Dear marksC3116YV, Glad your weekend with the class reunion was a success. We appreciate the kind words and thank you for sharing your experience with us. Bob Dove General Manager
The Bridgewood Resort was very welcoming. The staff was friendly and helpful, they offered nightly specials and a nice manager's reception two evenings a week. Restaurant/Loounge prices were reasonable and the food was great with nice outdoor patio and firepits off the golf course. Pool area was nice mix of indoor and outdoor and a few extra amenities for young kids. I would recommend this hotel for anyone staying in the area.
Dear kristinet991, We are grateful to see that you enjoyed all the amenities at our hotel, including the managers' reception and the Ground Round Grill & Bar. Thank you for taking a moment to provide your feedback. Bob Dove General Manager
This is one of the best hotels in the Fox Valley. The bar in the Ground Round is expensive, but I guess I'm too parsimonious. The golf course and fun things next to the hotel are fun! The pool area is great for kids. Staff is excellent. A few monor quibbles, but nothing is perfect.
Dear U162TDjohnr, Thank you for commenting on your recent experience at our hotel, restaurant and golf course. We're pleased that you rate us so high in the Fox Valley and we appreciate it very much. Bob Dove General Manager
We were guests of a wedding held here in August 2017. The food was good and the venue was beautiful. Our guest room was really nice and clean. Also, we were lucky to get a "pet" friendly room. This made it more convenient to attend the wedding without worrying about our dog. The staff was very friendly.
A great place to stay at!! Just remember to bring extra money for downpayment..... definitely worth the money you pay for. Will most likely go back from now on to this place if close by. Will be honest when we went to ground round there there the service was VERY poor!! Hostess nowhere to be found for 5 mins and another 5 mins no server so we left. Other then that the hotel itself was great!!
Dear Ktiff87, Thank you for commenting on your recent stay at our hotel. I'm pleased that all was satisfactory with the hotel but apologize for the issues you experienced in our restaurant. I plan on sharing those concerns with our management team so that we can improve in that area. Thanks again. Bob Dove General Manager
The entire staff was very courteous and was attentive to all our needs. Thanks to all the staff for making my sons wedding such an awesome event. You all made it an event i will cherish and remember fondly for the rest of my life.
Dear Michael L, We are delighted that your expectations were met for your son's wedding. Thank you for letting us know and we can't wait to share your comments with our team. Bob Dove General Manager
Great place for one night or an extended stay. Highly recommend the Sunday brunch. Clean rooms, comfy beds, and great staff. The suites are huge and privacy is great, couldn't hear anyone else in the hotel and there was a huge wedding party staying there at the same time we did. Overall would stay there again.
Dear joshuacI5064DS, Thanks for sharing your experience at Bridgewood. We're appreciative of your comments and glad you enjoyed our Sunday brunch. Bob Dove General Manager
Stayed for 4 nights for a business trip. Hotel staff was great, and location are far enough from noise and on very nice golf grounds. The Ground Round restaurant is always lively, and downtown Appleton is a short ride away.
Dear D5033BLpaulb, Thank you for reviewing your week stay at our hotel. We're pleased that your experience was a positive one and hope you'll return. Bob Dove General Manager
Comfortable, clean and friendly. Would recommend this establishment for business travel purposes. Great staff, clean and safe. Very quite and was able to sleep the first night. Friendly atmosphere. Will visit again.
Dear maryfE2845BC, Thank you for your wonderful comments regarding your stay at Bridgewood. We appreciate you taking the time to share your experience. Bob Dove General Manager
This is a home-away-from-home for me. The hotel is so nice and the staff is even better. Great rooms, food and service. I really like the unique character of the hotel. Not one of those "cookie cutter" hotels you get from some of the brands out there. I am a Minnesota Vikings fan and they made me feel very welcomed while the Packers game was on in the Ground Round. By the way...the Sizzling Steak Tips and my new favorite meal.
The room was very clean,very quiet, The Staff bent over backwards to help with anything. Mark and Deniece were extra helpful with a great big smile. If you play golf this is the place to stay in Neehah Mi.
Rooms were extremely clean, bathrooms were very very clean and the beds were comfortable. This was as close to home that we could get. Pool water was very warm and the outdoor hot tub was a bonus. We were able to stay at the hotel for the whole day and we were not bored between the little arcade, the restaurant/bar, the mini golf on site, and the pool we had so much to do!
Dear U2184CQangelat, We are pleased that your family had a great experience at our hotel. Thank you for sharing your feedback with us and feel free to visit us again as you have the opportunity. Bob Dove General Manager
I stayed at this hotel for a business trip I had to Neenah and it was great, everything was very clean, modern, the staff were very polite and helpful. I would definitely stay here again if I have to go back.
Dear X3698LGsandram, Thank you for your positive comments regarding your stay for business purposes. We're glad that it was a good experience and hope you'll return. Bob Dove General Manager
My niece and her husband had their wedding reception at Bridgewood. The staff was wonderful and the food delicious. Many of us stayed at the hotel and couldn't have been more pleased with accommodations. Loved that the guest room doors closed quietly. Thumbs up!
Dear Q5706LQlynnb, Thank you for your review of our facility. We're delighted that you enjoyed the reception, food and staff and appreciate the "thumbs up". Bob Dove General Manager
I am often taken to Neenah on business. Without exception, the Bridgewood Resort is my hotel of choice. Everything about the property is first rate. From the friendly, helpful greeting at arrival, to the comfortable room, to the correct and simple checkout; this is the best.
I found it to be the best in vicinity. The restaurant and bar are equally good and it has all the amenities you might need for a business trip of family stay. Most of the rooms face the golf course and that adds to the value as well.
Dear 568vimalv, Thank you for reviewing our property and letting us know you feel we're the "best in the vicinity". We don't take praise of this nature lightly and strive each day to earn your loyalty. Hope to see you back soon. Bob Dove General Manager
My three kids loved this placed. We only live about 45 minutes away but this will be a place we come to "get away" often because by of the pool and restaurant. The pool has a nice little slide (perfect for my 4 and 6 year old) and a separate kiddie pool with small slide and other water features. For the adults a large swimming pool and hot tub (inside and outside). Great time!
Dear B6553QXdanc, Thanks for letting us know about your neat family getaway. We're pleased that you had a good time and plan on returning. Bob Dove General Manager
I stayed at this hotel for 12 days during the month of July for the 3rd consecutive year, and I was not disappointed. The hotel is clean, and the staff is friendly and helpful. There are limited laundry facilities; however, there is a Laundromat located less than 1 mile North of this property off the service road. It's a great place for families with kids too.
Dear 6chuckh, Thanks for commenting on your recent stay at our hotel. We always look forward to your group returning each summer and appreciate your loyalty and patronage. Hope to see you next July. Bob Dove General Manager
An amazing place to stay. Clean and caring.Pool's great. Staff is second to none. The Golf course attached is a bit pricey for the course but it being so close was a big + Nothing went wrong during my 10 day stay.
Dear N791YJgregw, Thank you for commenting on your recent stay at Bridgewood. We always look forward to hosting your group in July and seeing so many familiar faces. Really appreciate your positive comments regarding our team and hope to see you next year. Bob Dove General Manager
Extremely friendly, and helpful staff! The room was not the most stylish that I have seen, but it was pretty modern, and in general, NOT in need of renovation. The room also very clean and comfortable.
Dear paulfY9129JX, Thank you for commenting on your recent stay at Bridgewood. We very much appreciate your thoughts regarding our team members and clean & comfortable rooms. Hopefully, you'll be able to return soon. Bob Dove General Manager
So we just had our wedding 7-22-17 Myranda was a very good Wedding coordinator. The hotel was very great with early check in so I could get married on time. The food was delicious for the wedding buffet I had as well as the Sunday Brunch. My niece was all excited about the Cheesecake bar. LOL. It was fairly priced. The room we had was great and big. Love the Whirlpool. Didn't have time to use the pool or hot tub, But Will plan on it for the anniversary. The shower could of had more water pressure. I would recommend this place to anyone whether it be staying for an event or even having a wedding here.
Dear Colleen W, Thank you for sharing your experience regarding your recent wedding. We are delighted that everything from the room, food and service was outstanding for you, and we're pleased that you recognized the talents of Myranda, our wedding & event coordinator. Thanks again! Bob Dove General Manager
I would qualify this Hotel as Excellent, it has a lot of amenities and the service from the Hotel staff is great... Highly recommended. It is very well located and has its own restaurant and Lounge/Bar which makes it easier by having everything in one place. The different Pool areas are great to take sometime to rest and it offers as well a fitness center.
Dear carlosmX6885VE, Thanks so much for the outstanding review and kind words about our facility, service and team members. We really appreciate it. Bob Dove General Manager
Bar restaurant connected great- nothing close by to walk you will need to need to drive. Great pool good suit rooms. I'm not sure why you have to have 200 character Bla, Bla, bla. dumb trip advisor make you have 200 before you can submit - crazy
Dear 927russelly, Thanks for your review. We appreciate the positive comments. Bob Dove General Manager
Stayed there recently for a two day business trip. Good value for the money (I did have a special corporate rate). My room was spacious, quiet and clean. My room looked out on the small golf course - I did hear from somebody on the other side of the building that there was some roadway noise that bothered them. Restaurant on premises was fine, plenty of parking, friendly staff.
Dear susanJ3384YK, Thank you for sharing your experience at our facility. We appreciate the positive comments regarding our hotel, restaurant and team. Hope you'll return when in the area. Bob Dove General Manager
Extremely clean and comfortable! We had our dog with us....thoughtful staff offered bowls, treats, etc! Outside entrance near our room had a station with pet clean up bags! Nice touch! Nicest room we have stayed in...great value!
Dear kathymF8618VD, Thank you for sharing your experience at Bridgewood with us. We're pleased that our pet friendly environment was enjoyed by everyone and hope you'll return. Bob Dove General Manager
For a family of 6, the room worked perfectly. I wish we could have used more of the amenities on site we were just passing through. Other than not having a complimentary breakfast, this was a perfect stay.
Dear chrishU6711BU, Thank you for commenting on your recent stay at Bridgewood. Hopefully you'll be able to visit us again and take advantage of all of our amenities. Bob Dove General Manager
We have stayed here every summer for 3 nights since they opened, and have never been disappointed. Staff is always friendly and accommodating, and our room is always clean. Comfy beds and great food in the restaurant. Will be back next summer!
Dear jasonjo2017, Thanks for your compliments regarding your recent stay as well as your loyalty over many years. We look forward to seeing you on your next visit. Bob Dove General Manager
Was the worst stay in a best western. Had a whirlpool sweet and the whirlpool wouldn't hold water because the drain was broken. There was a dog in the room next to us that wouldn't stop barking all night. The room smelled like watered down carpet.
Dear B1327GHjo, Thank you for your comments regarding your experience at Bridgewood. I sincerely apologize for the issues you raised and have asked our front desk manager to issue you a Travel Card to use on future stays at any Best Western. Bob Dove General Manager
We have now stayed three times and each time is a wonderful experience. From reservations to convenience to clean, hospitable and inviting features, this medium priced property wins for value, courtesy and comfort. This is a perfect longer stay property for business and business with family in tow! Fun pool and game room, outdoor hot tub big enough for a few guests to enjoy at the same time- and plenty of clean towels is a plus after work. Convenient and functioning work station, restaurant onsite and both golf and mini golf. We like the folks that keep this place humming...& we will be back again!
Dear Jennifer H, Thank you for your wonderful review of our property. We sincerely appreciate your compliments and loyalty. Bob Dove General Manager
After reading previous reviews, I was pretty excited to stay at this hotel for my overnight business trip. Upon arriving I noticed the hotel was on a golf course and was even more looking forward to my stay. I checked in to my room and made my way in. The first thing I noticed when I opened the door was that the room smelled of mildew which seemed to be coming from the bathroom. I opened up the blinds to see my view and out came to flies that had been sitting on the windowsill. Being tired from traveling that day, I went to sleep on one of the two queen beds. Fair to say I did not sleep well that night as the mattresses were very uncomfortable. Loud noises from the hallway were prevalent and tough to ignore. To top it all off, that night I noticed two fairly large bug bites on my stomach. This hotel did not match what other reviewers said and I will not be staying at Best Westerns anymore.
Dear Travel2017-1 I appreciate you taking time to comment on your experience at Bridgewood and want to apologize for the issues you encountered. I have shared these with our housekeeping team so that everyone is aware of them. Thanks you for your feedback and please know that we are all disappointed that we failed to meet your expectations. Bob Dove General Manager
Hotel is quite new, very clean. Employees had fine customer service skills, always ready with a smile to help a guest with the most trivial of requests. I highly recommend this hotel to anyone who is contemplating a stay in the Neenah area.
Dear brianbJ3560DM, Thank you for expressing your satisfaction with your recent experience at Bridgewood. We appreciate your comments and look forward to your return. Bob Dove General Manager
The trip was excellent. The room was to my standards. It was very clean. The po of was more than I expected. Did not realize they had a slide and splash pad for children. Staff were very friendly as well as the guest that I passed in the hallway.
Dear KMACK26, Thanks for commenting on your recent stay at our hotel. Glad everything met or exceeded your expectations and hope you'll return. Bob Dove General Manager
I stayed there since I was in Neenah for training. The room was clean, quiet and had a nice jetted tub! I had the suite overlooking the beautiful golf course. I would definitely stay there again if I had the chance.
Dear Suzanne G, Thank you for sharing your experience at our hotel while training there. We're delighted you had your expectations met by our team and facility. Bob Dove General Manager
I had not stayed in a Best Western hotel for some time and this was a pleasant surprise in terms of quality and cleanliness. I wish we had a room with a king bed, but none were available, so had two queen beds. The beds were good, not great - but the room was quiet, so no problems sleeping. Staff was friendly. There is a Ground Round restaurant attached to the hotel which served breakfast - hotel provided a discount to eat there.
Dear nancykI1096GY, Thank you for your comments regarding your stay at Bridgewood. As one of 32 Premier Best Westerns in North America, we do our best to provide a good experience to our guests and we're pleased that you enjoyed your time with us. Bob Dove General Manager
100% Satisfied, this is one the nicest hotels we have stayed in. The room was excellent and very clean. All granite, comfy beds and Starbucks Coffee and The location was a bit hidden but we found it with no problems. Thank you to a caring staff that truly cares about their hotel and their guests. Don and Susan
Dear DwP003, Thanks for letting us know that your expectations were met during your stay at our hotel. We hope you'll be able to return soon. Bob Dove General Manager
This place is perfect for family reunions!!! Nine years in a row my family has gathered here every summer. The little ones love the pool and mini golf, the adults love the golf course but EVERYONE loves the services provided and how "new" the hotel feels. If you want to have a memorable family gathering this is the hotel to stay in the Fox Valley area. The entire hotel and conference center staff are like a part of the extended family based on how genuinely caring they are to all visitors!!! I love this hotel. My family always say this is the "best" Best Western they have ever seen!!!
Dear Mark N, Thank you for sharing your experience regarding your annual family reunion at Bridgewood. We appreciate your loyalty and look forward to seeing the group each year. Bob Dove General Manager
We stayed for one night for a family wedding with our 3 children. The food was great and the kids had a great time in the pool area with a zero depth area for little and a slide for our older son. Our kids are all under 4. We had a wonderful time and would definitely recommend!
Dear ashleylN8463YF, Thank you for sharing your experience while at Bridgewood. We're happy that the food was great at the wedding reception and that everyone enjoyed themselves in the aquatic fun center. Thanks for the recommendation. Bob Dove General Manager
We stayed for a wedding in June. The rooms were perfect and very nice. The ballroom was a good size, and had outdoor space (overlooking golf course) which was a plus. The food was ok. We would stay again.
Dear midwest127, Thank you for commenting on your recent stay at Bridgewood for a wedding reception. We're glad that you enjoyed yourselves and hope you'll return. Bob Dove General Manager
Great place to stay with awesome hospitality! Rooms are first class with a home feeling by having bedroom and living room separate! Highly recommend this facility!!!!! A restaurant is tied to facility with great food and prices!
Dear snicodemus60, We are delighted you had a superior experience while staying at our hotel. Thanks for the recommendation - we really appreciate it! Bob Dove General Manager
We stayed for a weekend while attending a friends wedding. Nice hotel, clean rooms, comfortable beds. Indoor pool with water slide for kids and indoor/outdoor hot tub. Gym was well equipped with machines and weights. Convenient to the ballrooms and event space...only a short walk from the hotel room. Also "attached" to Ground Rounds restaurant which offers delivery to your room, cheap happy hour and decent food. My husband played the golf course and said it was ok. 9 hole course only.
Dear Courtney M, Thank you for sharing your experience by review our hotel, conference center, restaurant and golf course. We appreciate you taking the time and letting us know how we did. Bob Dove General Manager
Very nice hotel with top notch amenities. I stayed for 4 nights. Housekeeping was nothing short of perfect each day. The staff was friendly and helpful. The pool area was clean and spacious. The restaurant food was very good and reasonable. I would stay again if back in the area.
Dear 536davidcb, We're pleased that your introduction to a Best Western Premier property was favorable. Thank you for sharing your experience and we hope you'll return soon. Bob Dove General Manager
This hotel and resort is first class. As wedding guests, we enjoyed the dinner at the resort and our rooms were first class. Service was excellent. I would highly recommend staying at Bridgewood Resort Hotel in Neenah.
Dear rice1Kewaunee, Thank you for recommending our hotel for both guest rooms and the wedding venue in our conference center. We're pleased that you enjoyed your experience and really appreciate the kind words. Bob Dove General Manager
This is a hidden gem in the Appleton-Menasha area! Golf, mini-golf, attached restaurant, indoor pool, all in a beautiful result setting. Staying the weekend? Sunday brunch is a must-do! You'll love its accessibility to all major highways, too!
Dear angenetten, Thank you for mentioning several of the aspects of our resort that we feel are most appealing to our guests. We hope you'll return soon. Bob Dove General Manager
Perfect in every aspect! Wedding venue was beautiful with ceremony on the patio. Hallway decor was cozy and inviting. Myranda, the wedding planner did a superb job. Hotel rooms were huge and very accommodating.
Dear Cindy V, Thank you for commenting on your experience at Bridgewood. We appreciate your kind words regarding our facility and especially Myranda who we are proud to have on our team. Bob Dove General Manager
This location surprised me on how nice a Best Western could be. I have always thought of them as a low end economical hotel. This hotel was very nice and comfortable. I was a very nice place to stay. The attached restaurant was fair. The location to down town was nice.
Dear shane264, Thank you for your comments regarding our facilities. We hope you'll return soon. Bob Dove General Manager
This has been my 2nd time staying at this hotel, with a 3rd one in the near future. The hotel staff was very accommodating. I was picked up at the airport by the shuttle bus. Very nice because I got in pretty late. The rooms are clean. Beds are comfortable. Good water pressure in the shower. What else could I want while I'm away on business? Good place to feel comfortable.
Dear KatherinedK66411W, Thank you for your review of our hotel. We truly appreciate the kind words and look forward to your return visit. Bob Dove General Manager
Very nice hotel with caring, friendly staff. Have stayed here multiple times and never a single issue. Rooms are clean and comfortable; an excellent value. Great option for business travelers, couples, families, etc.
Dear michaelg02684IC, Thank you for your positive comments regarding our hotel and staff. We truly appreciate your loyalty and look forward to your next visit. Bob Dove General Manager
Good clean, modern, and we'll maintained. It has a large conference center too with not enough parking for both hotel and conference attendees. Had to park on the grass one night. Also, floors are wood underneath the carpet and can hear heavy walkers in room above. Recommend getting a top floor room to avoid the annoyance.
Dear Environmental/Advisor, Thank you for your review of our property. Periodically, when the hotel, conference center, restaurant and golf course are extremely busy, we are challenged for parking for everyone. I apologize for any inconvenience and appreciate your feedback. Bob Dove General Manager
Receptionist name Max and older lady name starts with letter D were unkind, unfriendly and a little bit rude....Three of us nurses stayed in this hotel for 5 nights. We have simple request but they have no willingness to help us. Not a very good experience we had during checked in.
Dear Trijie T Thank you for commenting on your recent stay at our hotel. Our front desk manager responded to your internal review through Best Western and I would like to reiterate her apology for the lack of guest service you received at check in. We pride ourselves on providing a great experience for our guests, and I am sorry we did not follow through with that service for you. On behalf of our team, I apologize and plan on citing this situation to help us do better in the future. Please feel free to contact me at the hotel if I may be of any additional assistance. Thank you. Bob Dove General Manager
Everything was OK. Room was spacious and we'll appointed. Restaur9was efficient and the food was excellent. All staff were courteous, helpful, and we'll acquainted with their property and amenities. Thank you for a great stay.
Nice hotel, clean. Well managed. No problems checking in or out. Great entertainment at the conference center next door and good food at the bar/restaurant. I Would definitely reccomend this facility for a comfortable stay whenever you're around Neenah WI.
Dear Thomas S, We're pleased that your experience at our hotel, restaurant and conference center met your expectations and particularly happy that you enjoyed the comedy show during your stay. Thank you. Bob Dove General Manager
Professional staff dedicated to customer service passionate about their service. Clean neat great amenities and nice to have the convenience of a pool golf course restaurant and mini golf course right at your fingertips!
Thanks for the glowing review, Ron. Look forward to your next visit. Bob Dove General Manager
Great visit, great stay, great staff, nice fitness center and pool, good food at restaurant, good food at banquet, conference room was good, hospitality room was great, friendly and helpful staff, overall a great stay.
Dear jameskI1691PQ, Thanks for commenting on your experience at Bridgewood. We're pleased that you enjoyed so many aspects of the facility and especially our team members. Hope you'll return soon. Bob Dove General Manager
We stayed at this hotel after my son and daughter-in-law's wedding night. It was a great wedding and great hotel. They booked this hotel for their reception and they were great from the beginning to the end.
Dear shario572, Thank you for letting us know how much you enjoyed our hotel recently. More importantly, we're thrilled that your son's wedding reception met your expectations. Thanks! Bob Dove General Manager
The weather was unseasonably crummy and I worked hard while I was in town. The Best Western Premier was a welcome relief! It is attractive, comfortable, clean and quiet - even though there were plenty of other guests. The attached restaurant and bar were good and comfortable. Sports bar and BBQ aren't my favorites but the food was good quality (I had a bison burger.) There are other bars and restaurants of many types that are an easy drive. Trails are nearby and a golf course is onsite. I thought it was not only a great deal; it was a nice place to stay
Dear Mary Alice D, Thank you for taking a moment of your time to review your stay at Bridgewood. We're gratified to know that our hotel and restaurant provided you with a comfortable, high quality respite from the less than pleasant weather and we appreciate your kind words. Bob Dove General Manager
We recently stayed here for a wedding. Place was beautiful. Staff was friendly and professional. Rooms were clean and decor was pleasant. Room rates were good also. You will not be disappointed if you stay here. We will definitely be back.
Dear CourtClerk We're delighted you enjoyed your experience at Bridgewood while attending a wedding and are glad you would return. Thank you! Bob Dove General Manager
This hotel exceeded my expectations with a comfortable atmosphere and had a nice walkway of the Neenah's history and accomplishments that connected the hotel to the lobby. It was a very well kept hotel and had great scenery all around. The rooms were very nice with all the extras. Very good hotel!
Dear Mark A, Thank you for commenting on your recent stay at Bridgewood. We really appreciate the positive feedback and hope you'll return soon. Bob Dove General Manager
Always a pleasant clean quiet visit to this Best Western. Attached Ground Round good quality food with large menu which is helpful when traveling with kids and teens...even have pizza! Teens at pools but unruly but that was parents and not hotels fault....
Dear DEDH, Thank you for sharing your thoughts regarding your stay at our hotel. We appreciate the compliments about both the hotel and restaurant and want to apologize for the unruly teens in the pool area. Though we monitor it as often as possible, unfortunately there are times when activities take place that can be out of our control. Thanks for your understanding and we hope you'll join us again. Bob Dove General Manager
Great place for a family. They just need to replace basketballs with a softer kids type ball. Water slide was a blast for kids and outdoor hot tub was great for the adults. Pool area was nice and warm. We didn't care for the Ground Round restaraunt. We would definitely stay here again.
Dear Llickinator K, Thank you for commenting on your recent experience at Bridgewood. Glad your overall stay was a positive one and pleased that you would return. Bob Dove General Manager
We were there for a night. This is a fairly new hotel and well furnished. Bathroom was very clean and has spacious rooms. Service was excellent. Very quiet.They give a $10 free coupon for breakfast in adjacent restaurant. Ask for it. Very convenient location. They have conference rooms attached to this motel. They charge $2.00 for water bottle in room. If you choose upper floors, note that elevators are too slow. Take the stairs. Overall, excellent place for a business stay.
Dear moksha51, Thank you for reviewing your stay at Bridgewood. We're pleased that you had a positive experience and appreciate you sharing it with us. Bob Dove General Manager
Excellent food at the attached Ground Round. Very friendly staff service. Good and stable complimentary Internet. Very clean and comfortable room. There are many facilities here such as conference room, business center where you can surf the Internet and print your document, a 24 hour sundry shop to buy any stuff that you might have forgotten to pack with you, laundry machines, ice machines, fitness center and an indoor swimming pool.
Dear ericlS8624XG, Great to hear that your experience at Bridgewood was a positive one. Thanks very much for sharing your feedback with us. Bob Dove General Manager
What a lovely venue. The room was comfortable, clean and convenient. This is a beautiful setting and a wonderful site for a gorgeous wedding reception. I'd highly recommend this venue. Restaurant attached.
Dear snowshoer811 Thanks for letting us know that everything associated with the wedding reception you attended at Bridgewood was of high standards. We appreciate the compliments. Bob Dove General Manager
We had a wonderful experience at the Bridgeport Resort Hotel. The waterpark was the perfect size for our kids (8,11,14) - we were able to watch them from the balcony while they went down the slide and also played in the pools.
Dear pamelaj692, Thanks for commenting on your recent stay at Bridgewood. We're pleased that the waterpark was a big hit with the kids. Bob Dove General Manager
I was fortunate to receive and upgrade and had a suite with a fireplace and Jacuzzi overlooking the golf course. The room was clean and cozy with a classy feel to it. Very relaxing after a long day of meetings. The restaurant is very good and the lounge is always an active place. I really enjoyed my stay.
Dear brianbQ3698AQ, Thanks for letting us know you had a superior experience at Bridgewood. Glad you could join us and we look forward to your return. Bob Dove General Manager
This is probable the nicest BW property I have stayed at. Rooms are very spacious and updated amenities. Would highly recommend. I was upgraded to a king suite with whirlpool and fireplace. Double showers and spacious room. Very well done.
Dear theodorem51, Thanks for reviewing your recent stay at Bridgewood. I'm pleased that everything met your expectations and enjoyed the compliment about the "nicest BW property" that you've stayed at. Hope you'll return soon. Bob Dove General Manager
In my opinion, one of the most important things for the success of a hotel is the people who work there. Creating a customer-first culture in those employees is not easy and must start at the top. This hotel has accomplished that. I could talk about the beautiful property and buildings, the creative and classy conference/meeting area, the excellent rooms with lots of space, very comfortable beds, rainfall shower heads and nice fluffy towels. I could talk about the wonderful pool area with kid-friendly surroundings (including an outdoor whirlpool open during cold weather), the well maintained and generously supplied workout room and the on-site restaurant/bar serving great food and drink (many on-tap beer selections) at reasonable prices with good service. I could talk about the on-site 9 hole golf course and the mini golf. But what really made the stay tremendous was the people. The "I want to make you feel welcome" culture at this hotel is very rare indeed. There were very few employees who didn't greet us in some way whenever they saw us. It seems as if everyone was looking for any opportunity to help us in any way they could. A few got that opportunity and did very well. We had a wedding booked in one of the banquet rooms. Myranda the catering person did just about everything she could to accommodate our requests. We wanted to save the leftover cake from the wedding for the gift opening the next day and the catering people wrapped it and kept it refrigerated over night. We needed some plates and forks during our gift opening and the catering guys helped us out. We needed a notepad and the front desk people provided one. During the rehearsal the night before the wedding I noticed that the men's room was in need of a good cleaning - not because it had been neglected but because some of our handicapped people had used it. I brought it to the attention of the front desk and it was cleaned up within a matter of minutes. It didn't seem to matter what we wanted. Someone wanted to help us out. And the following experience I think explains why. One day I noticed a gentleman in a sport suit on his hands and knees replacing a couch cushion in the lobby area. Later I asked who he was and was told it was the owner. So there appears to be a culture of "do whatever needs to be done to make this the best hotel ever" that starts at the top and goes all the way down. Congratulations! It is working.
Dear Bob H, Thank you for taking the time to give an incredibly positive and thorough review on our hotel and restaurant. I'm thrilled that our Culture of Service was exhibited throughout your stay and hope you'll return when you're in the area. Bob Dove General Manager
Great hotel to stay at. Wonderful choice of rooms to pick from. Staff was always friendly and helpful. Restaurant was always good. I wish there were more Best Wester Premier hotels. Would love to come back during summer months.
Dear Joan L, Thanks for sharing your experience at Bridgewood with us. We're pleased that our team members reflected positively on your stay and that the Ground Round team took good care of you. Hopefully, you'll be able to return in the summer. Bob Dove General Manager
Hotel was very clean with good customer service at a reasonable rate. There is a nine hole golf course and mini golf on the property along with a restaurant and bar. There are no other amenities within walking distance.
Dear John W, Thank you for commenting on your stay at Bridgewood. We appreciate your feedback and hope you'll return again soon. Bob Dove General Manager
Stayed for 2 days for a wedding in a 1 bar studio. Very Nice. Clean. They offer coffee and pastries much of the time in the lobby, we attended a managers buffet on thursday that provided 2 free drinks and goodies
Dear soINIn Traveler, Thank you for sharing your experience at our hotel. Glad you were able to enjoy our Managers' Reception which we hold on Tuesdays and Thursdays. We hope you'll return. Bob Dove General Manager
Rooms were spacious and clean but the beds were very uncomfortable. All 8 pillows were incredibly hard and lumpy. This was a sentiment shared by our entire group. Considering sleeping is the very reason people book rooms, it's odd that this is where the hotel decided to be cheap. We all agreed if we had brought our own pillows we'd been fine, but that's not very realistic for a business trip.
Dear John L, Thank you for your feedback regarding your recent stay at Bridgewood. I appreciate your comments regarding the pillows, but have to say that it's the first negative remarks we've received about them. At any rate, I wanted you to know that we have several alternate pillow choices available and you can ask for them through the front desk. I'm certain the options will create a more comfortable stay for you. Bob Dove General Manager
Our room was large and furniture was comfortable. There were other little amenities that you do not get in every hotel. The staff was helpful and friendly. The pool was a good place to relax. The video machines were not functioning and lost our quarters. A Ground Round is attached to the hotel.
Dear Allen B, Thank you for commenting on your recent stay at Bridgewood. I'm sorry about the video game and your loss off quarters - hopefully we refunded those to you. Our vendor replaced the game yesterday. Thanks again for your feedback. Bob Dove General Manager
We got a large, clean room with a whirlpool, fireplace, and all the usual amenities for under $150. Fantastic! It was ready early, which was a real bonus for us, and the Ground Round attached is a nice extra.
Dear Jane D, We're pleased that the whirlpool fireplace suite met your expectations and that you were able to enjoy our Ground Round Grill & Bar as well. Thank you for sharing your experience with us. Bob Dove General Manager
Spent the evening in town for a company meeting. Came in from Idaho to a work sponsered event. The Hotel was excellent in all ways, very clean and the staff was friendly and professional. I enjoyed the ease of access to the restaurant and my wife and I enjoyed the swimming and sauna as well.
Thank you for commenting on your recent stay at our hotel. We appreciate the kind words and hope you'll be able to visit us again in the future. Bob Dove General Manager
Facility and staff were amazing! The rooms were clean, comfortable and staff was very friendly! I would recommend this facility hands down with out hesitation! If you're looking for a place that feels like home - this is it! This facility offers airport transportation, managers reception on Tuesday and Thursday (gourmet appetizers and beverages), work out facility, pool, hot tub, platform tennis, golf, putt putt, restaurant, bar and more!
Dear Heather H, Wow! Thanks for sharing all your positive comments on our entire facility. We appreciate your feedback and look forward to your return. Bob Dove General Manager
I was very much surprised at how nice this hotel is. Very accommodating and very comfortable. Service was excellent by all staffers. I would stay here again without a second thought. I would recommend this hotel for an upper mid-level stay.
Dear BRCPres, Thank you for commenting on your recent stay at Bridgewood Resort Hotel. I am pleased that the facility and staff exceeded your expectations and hope to see you return. Bob Dove General Manager
I stayed here for a Packers Game and was surprised at the 25-30 minute ride to the stadium ballooning into a really long trip with post game traffic. The location was in a strange location on the access road by the interstate. So, although it was close to the main road, it was a little tricky to get to the drive in. The staff was warm and friendly. The accommodations were clean and utilitarian. There were supplies to replace forgotten toiletry items. There was a restaurant that served all the major meals with a full bar. The parking lot was ample and the lobby had a big TV. There was a gym and a pool (indoor). Overall the rooms were adequate and comfortable. There was a bit of a crush that did not allow my party adjoining rooms. But, we were placed close to one another. If there is not another place closer available, this hotel was reasonably priced, family friendly and of quality.
Dear Sholas007, Thank you for your review of our hotel and restaurant. We understand how the traffic after a Packer game can be challenging, but with 81,000 fans leaving Lambeau field at the same time, vehicle congestion is going to be apparent. Glad you enjoyed the hotel. Bob Dove General Manager
This is a clean, comfortable hotel with friendly helpful staff. It is attached to a Ground Round restaurant, making for a fun evening with good food and drink. I love the Northern Wisconsin woods in the Fall, and this hotel made my stay even better.
Dear 91_k12, Thanks for your comments regarding our hotel, restaurant and "friendly, helpful staff". We're pleased that your stay was a good experience and look forward to your return. Bob Dove General Manager
I haven't stayed with a Best Western in a long time. Unless this is an exception, it's time for me to rethink Best Western for future travel. The property was very clean and welcoming. The staff were also pleasant and outgoing.
Dear Robert S, Thank you for sharing your experience at Bridgewood. We appreciate the kind words and are glad that you are reevaluating Best Westerns. Hope to see you return! Bob Dove General Manager
I don't usually stay at Best Westerns, because the ones we'd stayed at were run down - not upgraded since I was born it seemed like :). This particular one is SO not like that. It's gorgeous! Nice lobby, full service restaurant, beautiful grounds and spacious rooms and bathrooms. Nice furniture too. I'd stay here again.
Dear debashrisengupta, Thanks you for commenting on your recent stay at Bridgewood. We're delighted you "rediscovered" Best Western and look forward to you returning when in the area. Bob Dove General Manager
We were there for my class reunion and stayed for 3 days. The hotel has a great atmosphere. Our spacious room was on the second floor overlooking the golf course. It was well decorated and comfortable. The bath and shower were wonderful---loved the rain forest shower head! WI FI reception was strong and it was nice to have the safe and refrigerator in the room too. We had a problem with the toilet and maintenance responded quickly. The restaurant was convenient, moderately priced serving tasty food. The service at the reunion was excellent and so was the buffet food. The staff was helpful, especially Mark at the front desk. I would return---great experience.
Dear skitr19, Thank you for sharing your positive comments regarding your three day stay at our facility while in the area for a class reunion. We appreciate hearing from you and hope you'll stay with us again should you be in the area. Bob Dove General Manager
The staff are so friendly and welcoming and can't do enough to help. I love the spa pool, location and Ground Round. Huge rooms with little kitchen area (coffee machine, fridge and sink). I will always choose to stay here when I am in Neenah. It is like a 2nd home for me.
Dear Becky M, Thanks for commenting on how much you enjoy the staff and experience at Bridgewood Resort Hotel. We love the fact that our hotel feels like a "2nd home" to you and look forward to seeing you when you return. Bob Dove General Manager
Stayed here for business over from UK. This is second time at hotel and enjoyed stay. Excellent breakfasts, bar area (especially outside) was lovely and had good atmosphere. Gym adequate. Stayed in lovely, large room - whirlpool bath in middle name of room was great. Good wifi connection in room. Only downside was poor lighting in room - could do with master switch to control lights - especially as room so big and long treck to bathroom in middle of night! Will definitely return when next in town!
Dear Emma M, We appreciate the kind words regarding your second stay at our property while in the area on business. Hopefully, you'll be able to return again soon. Thank you. Bob Dove General Manager
Not just any Best Western! The rooms are lovely and quiet and some have gorgeous views of a little lake. The lighting is perfect and the decorating is tasteful. This place takes "motel" to a new level. The restaurant is noisy but adequate.
Dear koolbill, Thank you for commenting on your recent stay. We're glad that you had an enjoyable time and were able to appreciate the views of the golf course too. Bob Dove General Manager
Recently stayed at this gorgeous hotel. The staff is incredibly friendly and welcoming. Stayed in King whirlpool Sunroom, and it was perfect. Very clean hotel, compliments to the housekeeping department! They had everything you could need, golf, pool, restaurant. I hope to go back and visit again sometime.
Dear Stephvoight, Nice to learn that you enjoyed your stay at our hotel. Thank you for commenting on how clean the guest room was as well as the friendliness of the staff. We echo your sentiments and hope you can return soon. Bob Dove General Manager
This Hotel has exceptional leadership...There has never been a disappointing stay in all my times at this Hotel...Thank You to all!! The service, location, cleanliness that this Hotel offers is the best. And to all guests that like to golf, this Hotel has a beautiful golf course also, where you can take out your frustration after a hard days work!!
Dear thomasmx7352GK, Thank you for sharing your experience of your recent stay at Bridgewood. We are delighted that everything met your expectations and truly appreciate your loyalty to our hotel. Bob Dove General Manager
Although maintaining it's excellent rating, this hotel is slipping a bit with a non-working remote in the room, poor lighting in the guest room and in particular the bathroom and no fan for ventilation in the bathroom.
Dear PaulPhyllisCooper, Thank you for commenting on your recent stay. We certainly appreciate your statement on our hotel's excellent rating and your thoughts on lighting and ventilation. The lighting level in both the guestroom and bathroom is essentially the same since we opened the hotel, though we have added higher wattage bulbs in most areas. There is actually an exhaust fan in the bathroom which has been in place since 2005 (the vent is directly above the tub/shower), but is automated on a timer - it runs for a few hours in the morning and again in the evening. It's meant to be an energy saving concept and on during peak usage periods, but your concern is mirrored by other guests, who may be frustrated in not being able to manually turn it on whenever they desire. Great feedback - thanks again. Bob Dove General Manager
Overall, a great experience. Would not hesitate to recommend. Very helpful staff, very modern in decor. Loved the paved "street" that attached the hotel to the restaurant. Just lovely; wish I would have been aware of this facility when wedding planning for my daughter's wedding earlier this year.
Dear Kathy M, Thank you for sharing your experience from your stay at Bridgewood. We're pleased that our team members were helpful and courteous and hope you'll return in the future. Bob Dove General Manager
Stayed for two nights. Very nice accommodations. Neat complex. Super friendly staff. Would definitely stay there again when in the area. Has a golf course on the property. Even has miniature golf for children. Lovely area for a wedding. There is ample parking.
Dear Sweethooks, Thanks for commenting on your recent two night stay at Bridgewood. We hope you'll be able to return in the near future. Bob Dove General Manager
Very nice stay, wish I could have been on the golf course outside my window. The room was clean and the close restaurant was very convenient. My position has me traveling all of Wisconsin and I would consider using your facility when I stay.
Dear Michael K, We understand how challenging it can be when you do a lot of traveling for business, and appreciate that our hotel was a comfortable accommodation for you. Thanks for sharing your experience. Bob Dove General Manager
My husband had surgery at Theda Care Hospital in Neenah. Everyone at the hotel was so nice. From making the reservation and offering a special rate hospital rate to housekeeping. The room was immaculate and beds were very comfortable. Everyone said Hi when we walked by and made us feel very safe. I would recommend this hotel for anyone in the area.
Dear candlewick1, Thank you for recommending our hotel to other travelers. We hope the medical procedure was successful and that your husband is recovering on schedule. Bob Dove General Manager
We stayed here for a business conference. This is a top notch hotel. Front desk staff were amazing. Rooms were well maintained, clean and very comfortable. Enjoyed the aquatic fun center with my 10 year old nephew one afternoon. Remodeled business/conference center was prefect. All in all a great place to stay!!
Dear laanjo65, Thank you for letting us know how how superior your experience was during a recent stay at Bridgewood. We hope you'll be able to return again soon. Bob Dove General Manager
Hotel is beautiful with an excellent little water play area for the kids. Room was very spacious and I enjoyed the restaurant right on site. Located on golf course with a mini-golf course as well, although we are golfers, this would be a great location for a weekend golf stay! Attended a wedding which was very nice. Food was good but we really enjoyed the outside patio during the wedding. A really nice way to not be so 'stuffy' at a summer wedding.
Dear amc020881, Thanks for sharing your thoughts regarding your recent stay at the hotel. Very happy to get such positive feedback on the wedding venue, food and service as our convention services team take a lot of pride in their jobs and attention to guest service. Come back when you can take advantage of one of our golf and hotel packages. Bob Dove General Manager
It is hard to believe that a " Great Hotel" can get better, BUT the Bridgewood Hotel& Convention Center just did! The Bridgewood Hotel is a Premier Best Western property that continues to replenish its decor while never losing the ambiance that makes it a " Home -Away-from-Home"! The rooms are exceptionally clean and comfortable, the restaurant continues to please, and Staff aims to satisfy all guests. " They treat the guests as family not mere customers! Bob Dove has selected and trained his Staff to be " First-inClass"! Mark & Jackie at the Front Desk, Joe Williamson& Joe" The Pro" are great staff that support Bob in his mission of perfection! The outside and inside of the property are meticulously manicured! " AGreat hotel that got better!"
Dear Daniel C, Thank you for your gracious words regarding our facility and team at Bridgewood. We tuly appreciate your loyalty to our hotel, restaurant and golf course and particularly enjoy seeing you when you visit. Thanks again! Bob Dove General Manager
If you are driving between Milwaukee and Green Bay, Wisconsin stop and stay at this comfortable Hotel. It's build on a golfcourse, convenient to US Hwy 41 in Neenah. great rooms, lounge and restaurant. Golfers delight in the course, pro shop, mini golf. Or just relax.
Dear Jack D, We are delighted that you've enjoyed many of the amenities at our resort. Thanks for sharing your thoughts. Bob Dove General Manager
We stayed at this hotel overnight for a wedding. The suite was spacious and clean, the golf course next to the hotel was great, and the banquet hall and wedding service was great. Xcellent food, and a nice outdoor patio to enjoy the evening. A definite A+!
Dear Ragoozie, Thank you for commenting on your experience at Bridgewood while attending a wedding reception here. We appreciate your kind words regarding your suite and service and hope you'll return soon. Bob Dove General Manager
My husband and I stayed for one night in a sunroom whirlpool suite. The room was spacious and clean. We really enjoyed the dual head rain shower. The staff was great. One minor downside was the $2 in-room bottled water. We had a great view of the golf course. The pool area was nice.
Thank you for taking time to review our hotel in such a positive light! I am pleased to hear you enjoyed our amenities in our Whirlpool Sunroom Suite room as well as the view and hotel pool. We offer the in-room waters as a convenience to our guests but do display on the bottles a tag explaining about the $2 charge.
Due to the out of the way nature of the location, and time of year, the price was very low for a very nice hotel, had a very clean in room jacuzzi, fireplace nice furnishings for ~120$/night. Outstanding value.
Dear Joshua P, Thanks for taking some time to comment on your experience at Bridgewood. We always enjoy guests discovering us for the first time and enjoying the occasion. Bob Dove General Manager
Hotel was nice, clean and well-decorated. Pricier than most without a discount rate. Cleaning staff thorough and friendly. Pool facilities are excellent, especially for kids--except that hotel policy dictates only guests with wristband are allowed to swim (no guests of guests) and that food and drink are not prohibited in pool area. Didn't wear wristbands and ignored guests of guests only policy; never had a problem. Saw a woman with a cocktail in a glass sitting near the pool-safety issue. Although pool area is monitored, didn't appreciate video monitors located at the front desk for all guests and staff to see; should only be viewable by staff.
Dear Gordon E, Thank you for commenting on your recent stay at Bridgewood. Our pool policy is meant to discourage people other than hotel guests, but we do not actively police the aquatic fun center at all times, as we've found it counterproductive to antagonize individuals who may have a guest or two join them for a short time. The monitor at the front desk is intended to remind everyone that the facility has security cameras and, as such, has proven to be a strong deterrent to poor behavior. I appreciate your feedback. Bob Dove General Manager
Very good hotel. I would recommend it to families and for those on business. It is only a few minutes away from Lifest. The hotel is updated and modern and the service great overall. The restaurant is also worth a visit.
Dear Angela B, Thanks for reviewing our hotel during your visit for Lifefest. We're happy that everything met your expectations and invite you to join us again next summer if you're returning for the event. Bob Dove General Manager
I usually don't think of a Best Western as a nice place to stay. But this one is very nice. The rooms are updated and clean. There is a restaurant on the property that delivers room service. The staff is friendly and very helpful.
Dear Margaret C G, We're pleased that you've give Best Western Premier Bridgewood an opportunity to show you what a first class facility we have. And we're especially grateful you found our team members accommodating and friendly. Thanks for the great compliment. Bob Dove General Manager
This is my favorite Best Western in the United States!!! First class in everything they do and awesome landscape of the property. I stay at the facility and drive to Oshkosh. The rooms are huge with nice beds and awesome bathrooms. Plus the breakfast is great at the Ground Round.
Dear snicodemus60, Thank you for the kind words regarding Bridgewood. We really appreciate the fact that you stay with us considering your lodging options both in the Fox Cities and Oshkosh. We look forward to your return. Bob Dove General Manager
Everytime I stay here the hotel just keeps getting better. New Lobby, New Carpets, New Wallpaper... beautiful hotel.. great location.. perfect hotel for family reunions.... my family loves this place... and your family will as well
Dear Mark M, Thank you for commenting on your recent stay at Bridgewood. We're glad you noticed all the renovations that we've been working on the last few months and appreciate the fact that your family loyally returns each year to get together. Thanks for your patronage and we hope to see you again next summer. Bob Dove General Manager
Friendly staff, clean property, comfortable beds. The attached restaurant is moderately priced. I didn't use the fitness center or the golf course amenities as I was there on business. I stayed at this property last year (2015) and had the same good experience I had in 2016.
Dear Julie Ann R, Thank you for commenting on your recent stay at Bridgewood. We appreciate the fact that you've used are facility multiple times and thank you for your loyalty. Bob Dove General Manager
This facility is top notch with great customer service. The attached Ground Round restaurant has a great atmosphere to enjoy a meal or cocktail. Happy hour is 3-6pm and 9-midnight. The room, common areas and grounds are highly maintained! We did not golf on this trip due to weather but the course is also superb. We are a military family and they do offer a government rate but book early for holiday weekends. Overall zero complaints. Thanks to all the employees who made our 4th stay as good as our first.
Dear aceplannco, Thank you for submitting a review of your recent visit to our hotel. We are especially grateful that you've had four superior experiences and look forward to welcoming you back for a fifth one. Bob Dove General Manager
Our wedding was at Bridgewood in 2013, such a positive experience!!! We've stayed at this venue a few times after wedding as well. This past weekend we stayed in the family suite for a graduation in town. It included a King size bdrm, a bdrm w/2 full beds, living area, wet bar, bathroom. Perfect for our family and at a fantastic price! Pool, golf course, restaurant/bar, meeting/ball rooms are all onsite. Truly is a one-stop-shop for any occasion!!
Dear Brenda M, We appreciate the fact that your experiences at Bridgewood have all been positive. Glad that you enjoyed the Family Suite and will look forward to your next visit. Bob Dove General Manager
There are no surprises when staying here. It is always very clean and comfortable. Love having the Ground Round so close. The staff at the front desk is helpful and very friendly. My room was always cleaned very efficiently before I returned in the evening.
Dear Jenny B, Thank you for being a frequent and loyal guest. We're proud of the fact that Bridgewood has earned your patronage. Bob Dove General Manager
great stay, hotel handled the number of people for the reception very well. quiet room, liked that the windows opened for some fresh air. great view of golf course, very friendly staff. liked that there was a restaurant attached, even if we did not use it. On another trip I would. do need a car for this hotel. room is spacious and comfortable. had a refrigerator and microwave, a plus for us.
Dear EWBIowa, Thank you for publishing a review of your recent stay at Bridgewood. We're glad that the room, reception and staff lived up to your expectations and hope to see you again. Bob Dove General Manager
Have been staying here for years over memorial day weekend while in town for state cup soccer. A very nice hotel especially for not being in a metropolis. Clean, updated, large rooms, suites available. The pool area is great for kids, nice mini golf and small nine hole course on site. Ground round restaurant on site. Have not eaten there but bar is always busy with good drink specials. This hotel is very large with something for everyone. Nice work out room too. Biggest complaint is no ice on first floor, must go to second. Diffinately will be back.
Dear Tim S, Thanks for all the great comments regarding your recent stay at our facility. We're delighted to know that you'll be coming back in the future and we look forward to seeing you again. Bob Dove General Manager
Just finished State Cup soccer this weekend and stayed at this facility. This is a great place for teams. You can rent a conference room for a team bonding experience. The team can swim. The rooms are very spacious. The housekeeping staff is very friendly. The front desk staff was very helpful and enforced the "quiet" policy so we all could sleep!!!
Dear Ruthiekp, We're thrilled your soccer team enjoyed Bridgwood's hospitality during the recent tournament in the area. We know you have a variety of great lodging choices in the Fox Cities and appreciate you choosing our hotel. Bob Dove General Manager
If you want a great room, with phenomenal service -- don't hesitate to choose this establishment. The lounge maintains a welcoming atmosphere with friendly staff, great selections, and excellent food.
Dear Joseph S, Thank you for sharing your comments with us regarding guest rooms and service. It was a pleasure meeting you, and I look forward to your next visit. Bob Dove General Manager
This hotel is outstanding. The staff is amazing and always goes above and beyond to make you feel at home. From the front desk (Mark, Jackie and Greg), to the driver - Dave (the best there is) to the bartenders, Lee and Kris, everyone does an amazing job. Also have to call out the great waitresses in the dining room, always knew my order!
Dear Michelle B, We truly appreciate you taking the time to recognize so many team members that make your stay memorable at Bridgewood. It's fun to share these comments with all of those terrific individuals. Thank you! Bob Dove General Manager
The staff was wonderful, and so was the room. I especially appreciated that the walls aren't paper-thin. We feared a sleepless night because of the number of young people on the floor, but it was very quiet. It's a beautiful property. The restaurant was fair--food mediocre. Our grandson loved the pool extras.
Dear Julie C, Thanks for commenting on your recent stay. I'm pleased that your family was able to get a good night's rest and enjoyed the pool area. We try hard to provide great service and first class food in our Ground Round Grill & Bar, but appreciate your honest feedback. I hope you'll be back and we can provide a better dining experience for you. Bob Dove General Manager
I stayed at this hotel for a short business trip. it was easy to locate and on a nice golf course. The conference was at the hotel and they had a unique little conference area. The food provided for the conference was practical and excellent. The rooms are updated, clean and spacious. The front desk staff was very accommodating.
The staff are helpful and welcoming and remember my name. The shuttle service is really handy and the drivers friendly, including early morning trips to the airport. I like the location and the pretty scenery. The rooms are good size and super clean and I like the restaurant. Will definitely stay here again. It is my hotel of choice.
Great Hotel , premier level facilities. Spacious rooms, nice pool , good Gym. Cleanliness is excellent. Its quiet and paceful, the furnitures and overall facilitie looks like new. For sure The best choice in my experience in Neenah , Wisconsin Area.
We attended the wedding of our granddaughter and was extremely impressed overall with the staff, rooms and all amenities of Bridgewood Resort. If you are a golfer it is the perfect spot for all of your family.
Dear Madonna S, Thank you for sharing your positive experience of your granddaughter's wedding. We know how important that special day is and we're happy to have been part of it. Bob Dove General Manager
When traveling for business, pleasure or stopping overnight, this is a must! The amenities, the staff, the Ground Round, Pool, Fitness center and Golf Course are top notch! The staff goes above and beyond The atmosphere is perfect for weddings and business meetings with plenty of room. Not one single complaint!
Dear Lori C, Wonderful to hear that everything meets your expectations at Bridgewood - hotel, restaurant as well as golf course. Thank you for commenting on your experience. Bob Dove General Manager
Went to Bridgewood for Mother's Day brunch. Selection, presentation, flavors, service, everything were excellent. The chefs and waitstaff were obviously very busy, but very cordial and it was certainly not chaotic. Wish they had an open restaurant that offered the same, versus meetings and banquets only. We'd come here often.
Dear Deb D, Thank you for letting us know how much you enjoyed the Mother's Day Buffet in our ballroom. Our attached restaurant does not serve a buffet but is open seven days a week for breakfast, lunch and dinner. We hope you can join us. Bob Dove General Manager
Arrived in town for mini family reunion so we were just in for an overnight. Very nice accommodations/friendly staff. Rooms comfortable and clean. The bathrooms were immaculate. However, a few suggestions to the manager are to have grab bars installed in the bath and also night lights around the sleeping area as well as the bath. Would recommend the Best Western Premier Bridgewood Resort Hotel.
Dear Jewel H, Thank you for your comments and suggestions for us at Bridgewood. We appreciate the compliments and will consider the suggestions for improvements. We appreciate you choosing us for your lodging needs and hope you'll return when in the area. Bob Dove General Manager
The place has everything you might need: the pool is pretty big and has facilities to have children and parents spending good time altogether. There are also 2 spa (indoor and outdoor for brave people) where you can have relax. You'll have also gym facilities and the business center to use Internet and print whatever you need to print. The pool space is clean and safety with a good provision of towels for you use. In the first floor (which has a balcony to the pool) you can get drinks and some play. Regarding the room (Whirpool sunroom suite): it was really big and it has kitchen with coffee machine and coffee cartridges, microwave, a pool to wash dishes and a table with 2 chairs. The sunroom is pretty good with a big jacuzzi to relax after doing business. Housekeeping keeps your room clean. No issues at all. Front desk services are always kind and willing to help. I really appreciates Bianca's help and positive attitude towards customers. They provides you there with fresh coffee and cookies. It was a great experience despite some really minor issues that has no sense to mention as my overall experience wasn't impacted. The breakfast and room service is delivered by Ground Round restaurant (I wrote a separated opinion for this service)
Dear Karina R, Thanks for sharing your experience at Bridgewood and detailing the areas in the hotel you most enjoyed. Many thanks for singling out one of our Guest Service Representatives (Bianca) for her superior customer service. Bob Dove General Manager
We really enjoyed our stay in Neenah. The room was beautiful and clean. It's in a nice location with a golf course and mini golf course on site. The employees at the front desk were very helpful and gave us some great ideas for some pizza places in the area. We will be back!
This was for business but the hotel amenities and staff are top notch. The gym has everything that is needed for a good strong workout and the attached restaurant is great. Having worked at a hotel in the past, I realize how much work goes into making a guest experience something that makes them want to come back. This hotel far exceeds anywhere I've stayed in the past. Stay here!!
Dear Marci M, Receiving such high praise from a traveler who worked in the lodging industry is one of the nicest compliments we could get. Thank you for sharing your experience. Bob Dove General Manager
Property was very clean. Rooms were comfy and staff was very accommodating. I would definitely suggest staying here if you need a room. You will be happy you did! Pool area was neat and clean. Plenty to do!
Dear Shelly A, Thank you for commenting on your recent stay at Bridgewood. We always enjoy hearing that our team took good care of you while you were here. We appreciate your recommendation to other travelers. Bob Dove General Manager
Love this hotel and have taken our grand children there many times. The Ground Round has excellent food andthe service is always fast and very friendly. The pool area is really great for kids and the water slide is a nice feature. Once you arrive everything is under one roof which is really nice while traveling. Guess if there was one negative it would be you only get 10% off your breakfast and think for hotel guests it should either be free or a larger percentage off with your stay.
The lobby is currently undergoing renovation, but we experienced no excessive noise or problems. The hotel was clean, and the employees friendly. Our kids loved the pool with its waterslide and hot tub. My only complaints were 1. the housekeeper didn't do the best job leaving some trash and the coffee grounds in the coffee maker. And 2. the pillows were quite uncomfortable. Neither would keep me from coming back or anything. Overall a nice place especially if you're traveling with children. The attached Ground Round has a discount for breakfast and a nice happy hour.
Dear TravelinVols, Thank you for your review of our hotel. I apologize for the issues with our housekeeping and have forwarded that information to our team. Glad the family enjoyed the Ground Round and Aquatic Fun Center and hope you'll return when our lobby renovation is complete - we think the new look will be terrific. Bob Dove General Manager
Large standard room beautifully decorated and an equally beautiful bathroom. Felt very comfortable and relaxed after reaching my destination post a long 3hr drive to reach this hotel. I travel frequently for work, and was pleasantly surprised how nice the rooms were in this hotel. The desk staff were very friendly, and were able to anticipate all my needs before I could even make any inquiries!! Thank you!
Dear Julie J, Thank you for commenting so favorably on our guest rooms and our team at Bridgewood. We hope you'll be able to return again whether for work or leisure. Bob Dove General Manager
I booked myself and one of my Colleagues into this BW. It is a very nice place rom start to finish. lots of hotels have great lobbies and the rooms are OK. BUT THIS PLACE SHINES FROM LOBBY TO THE ROOMS. we only stayed one night and wished it was more. Very friend staff and helpful to. My colleague was lucky enough to be traveling back and stayed again for two nights, dang it! I was not so lucky. If you are in the area this is a must stay place, without question and NO I was NOT paid for this review I take these very seriously.JW
Dear James W, Wow! Thank you for the incredible review of our hotel. We truly appreciate you taking the time to share your experience with other travelers. And we also can attest that we didn't pay you to write all the positive things in the review! Thanks again. Bob Dove General Manager
This hotel is beautiful from the outside to the inside! We got the two bedroom suite. It was a beautiful room. Staff was very friendly! Our young kids loved the pool and water slide! The outdoor hot tub was a slice of heaven. I felt I was living the high life here! Would come again and again! The ONLY thing I was bummed about was there was no bathtub in our room, just a shower. My 3 year old won't step foot in a shower :/ But I'm sure other rooms have tubs!
Dear SarafromIsh, Thanks for commenting on your recent stay at our hotel. I understand about your 3 year old not being comfortable in a shower, and your disappointment in not having one in the two bedroom suite. In case you stay with us again - and we certainly hope you will - all of our deluxe double queen rooms have bathtubs and all our suites have step in showers. Thank you for your feedback. Bob Dove General Manager
We were here for a weekend bowling tournament. There were about 14 total that stayed here. Some stayed in the suites in order to have a few more people together and save costs. They were very happy with their accommodations. We stayed in a double queen and were also very happy with our room. They were very clean! Staff was very helpful.
Dear Kim G, We've been hosting several teams at Bridgewood that are in the area for the bowling tournament this spring. Thanks for letting us know your experience was a good one and we love to hear that our staff took good care of your group. Bob Dove General Manager
Go there, excellent quality and care for all of the family or business travel. The bar - lounge awesome, Food is great. Very friendly staff. Pool very nice. A very well kept and clean inside and out. Golf is great. Many things to do and see in the close area.
Dear Jeffrey Z, We appreciate the kind words regarding our facilities, food and staff. Thank you for your feedback and come back soon. Bob Dove General Manager
Room was very up to date seemed to be very new, the size of the room and bathroom were very nice, loved the bathroom layout with good shampoo and lotion. I was unable to use any outdoor activities but seemed to look fun with plenty to do.
Dear 170terrin, We're glad to learn that the guest room accommodations at Bridgewood met your expectations and hope that your next trip will permit you to enjoy the golf course and miniature golf course along with the Ground Round patio. Thanks for commenting on your stay. Bob Dove General Manager
Excellent Hotel, Excellent Service... All top notch! The staff at the hotel as well as the restaurant and bar staff make you feel at home. Exceptional value. Easy access to the interstate once you learn the round abouts.
I enjoyed my stay at the Best Western Premier Bridgewood Resort Hotel in Neenah, Wisconsin. The rooms were very nice and spacious. The bed was extremely comfortable and nice to come back to after a long day at work. Overall I had a good experience, and the staff was very helpful.
A perfect quick getaway from our teenage kids! Just what we needed to melt the stress of the week away. The staff was friendly and offered us free drink coupons to enjoy. The restaurant served great quality food we were super pleased. Gave us great peace of mind knowing that we can make this a monthly getaway. Thank you Best Western!
Dear Josie J, Thank you for commenting on your short getaway. We're happy that the experience was a positive one and are excited that you want to make us a monthly habit. See you again soon. Bob Dove General Manager
loved this hidden gem! it came highly recommended by our business partner and we agree! all the staff are very welcoming and friendly, including Carol in the Ground Round restaurant at breakfast time. Looking forward to another visit next month!!
Dear Lisa S, Glad we came recommended to you and happier that we've met your expectations. Thanks and see you in April. Bob Dove General Manager
The hotel staff was friendly and professional. The hotel itself was clean and comfortable. The pool area was great! We love the restaurant (Ground Round) that is attached, very convenient. The only complaints we have are from the other guests. There was a large group that allowed there children to run up and down the hall for hours with little to no supervision. The staff did come up several times to warn them but I do not think they would have actually asked them to leave. And the bathtub held water when the shower was on. Otherwise a great stay and we would come back again.
Dear jodim939, Thank you for your feedback regarding your stay at Bridgewood earlier this month. I apologize for the noise and fuss created by some of the guests but am pleased that you would visit again. We do our best to ask all of our guests to be courteous when here, and will continue to work towards that goal. Bob Dove General Manager
The hotel was very nice. It had a good restaurant/bar. The bar had a happy hour with drink and food specials. The pool area was great for the kids. The outside hot tub was real nice for the adults. All of the staff were very friendly.
Dear Ian L, We appreciate you staying with us when you were in our area for a hockey tournament and glad you could enjoy some of the on site features, including the restaurant and pool area. Come back again soon. Bob Dove General Manager
Very friendly and helpful staff. Rooms are very comfortable and clean. Both the bar and restaurant have great food and excellent service. This location also has a golf course attached. They have rental clubs and easy tee times.
Dear Calvin H B, Thanks for commenting favorably on our restaurant and lounge, the Ground Round Grill & Bar. We have a strong local following from the Fox Cities area and are delighted that our hotel guests enjoy the facility too. Bob Dove General Manager
This was my second trip to Neenah and this hotel left a very good impression on me. The staff was very pleasant and the hotel was very clean and has a good atmosphere. The setting is a nice one as well.
This has been the best place to stay for business unfortunately I have not experience a leisure trip. The conference rooms are nice and the restaurant is awesome. I have recommended this stay to other colleagues.
This hotel is clean, comfortable, quiet, and has an awesome staff! I got to spend one on one time with the manager, at the Managers Reception, and she was a great person. I also like the fact that the Ground Round is attached to the hotel. It's a great place to eat, or just have a cocktail and hang out. Looking forward to golfing this summer on the course that is part of the property. Love this place!!!
I was blown away by my recent stay! The staff was excellent, from front desk to housekeeping. My experience was truly 'home away from home' feeling and would recommend this facility to all. It was very clean thru out, new décor in rooms, comfortable bed, top notch pool area, great work out facility, HE washer/dryer, and more!
I have stayed here before. The hotel has great rooms. They are clean and pretty quiet. Staff is helpful and friendly. On site amenities are good. Everything is clean wel kept. Would highly recommend. Prices are very good for the quality.
Each year wer pick a hotel in WI for a Christmas gift for our daughter. .. this yr we ended up here. Amazing pool with a slide, kiddie area, basketball, hot tub inside and out. We don't love the big water parks and in our opinion to spend time together this is the best size. The rooms are great. .. we stayed in a 1 bedroom suite with a king bed inthe bedroom and a pullout couch in the living area. There is tons of room for a hotel and big bathrooms too. Last time my husband and I stayed we were in a regular two queen room which was spacious as well. We took a peek in a family suite with 2 bedrooms and decided for 3 people it was huge but great for family's of 4 or girls trips ; ) Having a resturant attached is convenient... it was yummy too. There is a managers reception on Tuesdays and Thursdays in the hotel where you can get a variety of appetizers and two free drinks per adult we had wine but there was also beer. There is no continental breakfast but you do get a small discount coupon to ground round for their breakfast. The hotel had infused water and coffee 24 hrs in the lobby. The photos don't lie. .. it's nice.
Dear kbrown 1385 What a nice compliment to hear that our hotel was chosen as a Christmas gift for your daughter. Thank you for thinking of Bridgewood as part of your holiday celebration and we hope we'll continue to be part of that tradition in the future. Bob Dove General Manager
We moved away from the area several years ago, and this has become our "go to" place when we come back home. The rooms are quite nice and comfortable and they have several options, from a regular room to 2 bedrooms suites with kitchenettes. Rooms all have small refrigerators and microwaves and of course coffee pots. It has a very nice swimming area with a water slide, and another area for the younger kiddos. It also has 2 large saunas, one inside and one out. It has a nice restaurant attached and a large bar/lounge. The lobby always has coffee and infused water available. The evening includes freshly baked cookies. My only suggestion would be to include some tea. There is a small but aptly furnished "market" of sundries, snacks (hot and cold), and drinks. And if you are a golf enthusiast, don't forget your clubs! It also has a platform tennis court. Most importantly, the staff are extremely friendly, from the front desk, to the maids, and everyone we have ever run into while staying there. They all always greet you with a smile.
Dear Singnintherain, Thank you for your detailed review of our hotel and development! You mentioned just about all the areas that we feel our guests enjoy during their visits. We appreciate the fact that when you return to Neenah, Bridgewood is your hotel of choice and we look forward to your return visit. Bob Dove General Manager
This hotel was "Premier" through and through. Excellent staff; clean and comfortable rooms; easy access to highway. But the pool out shined everything else! Two large hot tubs and fun water features for all ages. The hotel does not offer complimentary breakfast, but the rooms have microwaves and fridges so we came prepared.
Dear Cathleen A C, Our aquatic fun center with an assortment of water features for the kids and indoor and outdoor hot tubs for guests of all ages, offers a lot of fun during a Wisconsin winter. Thanks for sharing your experience with us. Bob Dove General Manager
We had everything we wanted in one place. The kiddie pool was perfect for our 4yr old grandson and together we enjoyed the slide. It was nice having a restaurant (Ground Round) on site that was good and had a lot of variety. We were fortunate enough to have a 1st floor room so everything was convenient. The staff is friendly too. I would suggest this place to my friends and family.
Dear kathykirch51, Thank you for letting us know that your experience at Bridgewood was an enjoyable one for you and your family. We feel that having so many convenient amenities at the property is a great benefit to our guests and we're happy you were able to take advantage of them during your stay. Bob Dove General Manager
I stay here at least once or twice a month for a week and the staff and stay are always top notch!! Great pool and hot tub that the family absolutely love to spend time in. I will continue to stay with the every trip I take in the near future!! They know how to make us feel at home with their service and amenities!
Dear Robert P, Thank you for reviewing Bridgewood and commenting so favorably on the staff and facilities. We appreciate your loyalty to our hotel and look forward to your next visit. Bob Dove General Manager
Spent a week there and plan several more for work. Super clean, excellent staff and great rooms! Convenient to lots of resturants, stores and downtown Neenah. Only a 7 minute drive. Can hope right on 41. Pool Fitness Center and Ground Round restaurant. Busy on weekends for weddings and parties but still pleasant.
Dear Lori C, Thank you for selecting our hotel for your business needs. We are proud of our team as well as our facilities and appreciate you letting us know that we're doing things right at Bridgewood. Looking forward to your return. Bob Dove General Manager
The restaurant's food is excellent - the service is friendly, quick, accurate, and don't be surprised if they anticipate your needs. The rooms are spacious, comfortable, clean and I've never had an issue. If you are visiting for business or just to visit...book a room - you will be impressed.
Hi Joseph S, The team members will be appreciative of your comments regarding the food & service in the Ground Round. Thanks for the positive feedback on both the restaurant and hotel. Bob Dove General Manager
Was here in November 2015 for a wedding. Absolutely loved our stay at Bridgewood. The room was amazing and very quiet. After the wedding the room next to us had a lot of people in it and it was very loud when we were in their room. Left to go to our room which shared a wall and after closing our door we couldn't hear a peep. Comfy beds & clean room. Can't ask for much more than that. The ballroom was a great space for a wedding and the staff did an excellent job. Overall I suggest you stay here if you have the means to. We also like to eat at the Ground Round since we live in the area.
I have been staying at the Bridgewood Best Western for the 10 years I have traveled to the Fox Valley for business. It provides a clean, friendly and enjoyable stay as well as excellent meeting services. I highly recommend this hotel.
This was a nice Experience. Excellent Room and Staff. Hotel equipped with a Huge pool, Kiddie Pool and Hot Tub. Also has a nice Fitness Center. Restaurant on-site was convenient. Very Nice!! Would stay here again.
My wife and I stayed at the Bridgewood Hotel in Neenah,Wi. New Year's Eve night and New Year's day night. The outdoor hot tub was very relaxing as was the indoor pool and hot tub. There is a water slide and other things for children in the pool area also. The New Year's Eve party in the Ground Round restaurant attached to the hotel was a lot of fun. There was a DJ plus a lot of prize drawings and the bartenders were a lot of fun to be around, The hotel is a short drive of Interstate 41 plus there is golfing in the summer both miniature and regular right on the hotel grounds. There are also a lot of eating places close by plus shopping right in Neenah and you are only 15 minutes from the Fox River Mall. Definitely a great place to stay.
Went to Wisconsin for my first ever Green Bay Packers game at Lambeau Field. We stayed at the Best Western Premier in Neenah, WI which is about 30 minutes from the stadium. The hotel was beautiful. great design, great location, and our room was fabulous. Front desk people (Mark & Erin) were exceptionally friendly and engaging. Very fun to talk to and they took the time to talk with us. They gave us several great options for places to eat. We chose one they recommended and it was really good. The Red Ox Supper Club. During our conversation it somehow came up that I have a sweet tooth and like a little dessert before bedtime. Usually something I can have with a glass of milk. Later that night, about 9:30, Mark knocked on our door and he handed me a plate full of fresh baked cookies. Just in case you are wondering, YES I would stay there again and plan to if we are ever fortunate enough to visit that area again. I strongly recommend this hotel.
My business associate and I spend weeks on the road every year. He's an ex-innkeeper so I get a lot of input from him. Beautiful hotel & large rooms, There's plenty for the kids to do on the weekend. It has a Disneyland feeling walking to the attached restaurant. You'll see. Most importantly for the working stiffs, the coffee was free and good plus a great business center for the working stiffs. My #1 Best Western this year. You gotta love the BW chain. There like a box of chocolates,,,,,
The king size room with fireplace and whirlpool suite was awesome! The hotel is decorated nicely and the customer service was great. The restaurant attached to the hotel has great food and service. This is the 2nd time we stayed here and would stay again.
Dear Missy S, We look forward to your next visit and thank you for your comments regarding your most recent stay. Bob Dove General Manager
I love this place, in the King room I have plenty of room to work, relax and sleep. the separate living room area gives you space and feels less like a hotel. The Lobby is pretty and had a subtle decor for the holiday making it seem warm and comforting. The attached restaurant has great food for breakfast lunch or dinner, along with a bar for happy hour activities. The folks behind the desk are warm and friendly, and one of the gentlemen even remembered me by name which was nice.
Dear Debra A, As always, we appreciate reading about our guests' preferences and favorite things about our hotel. Thanks for sharing with all of us. Bob Dove General Manager
We have never stayed at a Best Western before and we were not disappointed. Upon check in I was greeted by Max who was the best! He offered to have a cot brought up to our room and it was. When we walked past the desk later, he asked if we had received it. We stayed in a room that had the whirlpool in a 2nd room with a fireplace. The room was immaculate and accomadated our family of 4 perfect. We have a 3 and an 8 year old, so we were looking for a hotel with a small water park. This water park was absolutely perfect. There was a separate area for the little kids, a water slide for the bigger kids, a pool, an indoor and outdoor whirlpool for the adults. Sitting in the outdoor whirlpool on a chilly night was just what I needed! I only wish the hotel would have some kind of continental breakfast. We did not eat at the adjoining GroundRound, but it looked good and was quite busy.
Dear angel0615, Thank you for rating our hotel and team so positively. We're proud to be a Best Western PREMIER property and happy you and your family had an opportunity to experience Best Western hospitality for the first time. Bob Dove General Manager
No sense of urgency when it comes to customer service. They messed up the shuttle service I almost missed my flight. And it happened twice during different stays. Instead of checking the guest names in the appointment book, the lady at the front desk and the driver only did a head count. So if there are people who didn't make the appointment came before you, they will take your place and the driver will leave without you. The 1st it happened to me I thought it was an honest mistake. So the 2nd time I stayed there, I confirmed my appointment 3x, but they are still using that dumb method, and I got left behind again.
Dear Linawati S, Thank you for your feedback regarding issues you had with our airport courtesy shuttle. I apologize for the situations you experienced and have discussed them with our front desk so that we can improve this amenity in the future. Thanks for letting us know so that we can provide better service in the future. Bob Dove General Manager
We have stayed at this hotel several times and have never been disappointed. Staff is friendly and service very good. This has become our standard "go to" hotel when we need a relaxing weekend with a whirlpool room. Stayed in a whirlpool suite with a sunroom and fireplace. Very spacious. Clean. Large bathroom. Shower has two shower heads. Only one negative this stay which was not the fault of the hotel. We stayed in a room on the second floor. There must have been a family with more than one child above us. Kids spent several hours running around upstairs which sounded like loud stomping in our room. Will request a third floor room next time.
Dear Kimberly K, It's always a pleasure to welcome guests back to our hotel and we truly appreciate your loyalty. Bob Dove General Manager
I stayed here for 1 night and was extremely impressed with the quality of this hotel and the service level they provided. The managers reception that was provided was better than most with a nice selection of wines and beer along with a myriad of different meats, cheeses and fried shrimp! I will definitely stay at this hotel again when I'm in this area on business!
You have to experience the level of service the Bridgewood staff provides to believe it. Always impressed by their team and the pride they have. The restaurant and sports bar is a terrific plus for the property.
we were there for a funeral. They could not have provided a better for all ages from 0 to 80. The water park and restaurant were exceptional. Great 4 generation family adventure. Staff was exceptionally nice and helpful.
My hubby and I leave 3 hours away and came up to the city for something different We don't like our usual choice so he decided to look for somethings different. And wow! We were impressed to say it mildly We choose, well he did, a room with a sun room and fireplace. The room was excellent, spacious and extremely clean. We liked the separation that it allows and it was very very relaxing. Sunroom had a jacuzzi bathtub which was nice and deep and long, we could almost swim there. The stuff was very clean and curtious and made us feel not just welcome but feel like we were visiting friends instead of the hotel. We had a perfect romantic few days there and didn't want to go home. You don't even have to leave the room if you don't want to, the restaurant next door will deliver you food and it's delicious. If you have kids they have entertainment for them as well, they have game room and a great pool and indoor and outdoor hot tub. The rate is reasonable, not much more than La Quinta where we usually stay,. Hotel offers 39 suits, so you could pick the room that works for your needs. The only downsize is the hotel doesn't accept pets, so we had to board our furry baby
Very quiet & clean hotel. Beds are comfortable, staff is pleasant (for the most part), except for when they get busy at the front desk, then they get cranky if there is a line, the phone is ringing, etc. I have stayed here multiple times on business & have always had a pleasant experience. The Ground Round attached to the hotel needs to be remodeled, but the food & staff are quiet lovely.
Dear Heather V, Thanks for reviewing our property and your feedback on our guest service team. It's important that our front desk personnel stay positive regardless of how busy it might be, so we'll certainly try harder to succeed there. Our Ground Round was renovated two years ago with new tables, booths, carpet and lounge arrangement, but I appreciate your thoughts there as well. Thank you for rating us the best hotel in Neenah - that's high praise. Bob Dove General Manager
My room was very spacious and comfortable. The front desk staff was very helpful and friendly. The breakfast at the attached restaurant the Ground Round was good but I did not care for the dinner I had there.
Dear minnms, Thank you for commenting on your stay at Bridgewood. Happy to see that your breakfast at our restaurant was good, but sorry to learn that the dinner experience was not as favorable. If there is anything we could improve upon, I'd be grateful to hear back from you. Bob Dove General Manager
We love everything about this hotel! Rooms are always perfectly clean, pool is perfect temperature, clean and just the right size for our young kids who like to have a waterslide but don't want the craziness of huge waterpark. The staff is friendly and great! The attached restaurant/bar is great and has awesome happy hour deals on drinks (old fashioneds are GREAT!) and some appetizers. We will be back!
Stayed in the Whirlpool Fireplace King Suite. It was a surprise for my boyfriends birthday and everything was amazing! They let me check in early to get the room ready and were very accomodating! Whirlpool stayed warm the entire time and bed was very comfy. Will definitely stay here in the future :) Thank you hotel staff!!
Clean, friendly, the bed was great. Bathrooms very clean. Plenty of parking. One a one night stay but I would recommend this hotel to anyone. Location was very great. The coffee and infused water in the lobby was a great touch as well as the fresh treats.
The Hotel was very inviting and even serves a Cookie while you are checking in! When I arrived at my room, I was very pleased with the accommodations. There is an attached Restaurant Bar and grill called the Ground Round Grill and bar that we ate in. The food was good and a nice service without having to drive somewhere. Staff was friendly and Helpful
Beautiful whirlpool suite. Nice clean room, with large whirlpool tub and faux fireplace. The bed was very comfortable. The suite was not two separate rooms. The hotel was quiet and very well renovated. I would recommend it to anyone.
The hotel was undergoing work, but that did not spoil my stay - the place was a bit messy where they were working but not great issues. The other issue for me was they did not serve breakfast apart from coffee and a piece of fruit. The fireplace spa king room was excellent and very spacious, but the fireplace and spa was freezing cold all the time - the fireplace did not give off any heat and so I did not use the spa on this occasion. The staff were very good and as it is attached to the RoundHouse bar and restaurant I ate there which was very good.
This is our 3rd stay at this hotel and we were not disappointed. Stayed in a whirlpool suite. Large whirlpool. Room was clean and well maintained. Everything was in working order. Love the 2 shower heads in the shower. This hotel goes above and beyond to insure you're happy with your stay.
Excellent place to stay with kids. The pool area was warm, the pools were warm and the restaurant was kid friendly. The hot tub was more warm then hot but it made it excellent for kids. The hotel is currently under some renovations but we didnt hear anything and we still had an excellent stay.
The hotel is currently being renovated. The room/suite I stayed was renovated. The bed was nice and comfortable, the bathroom had not tub, but a shower insert. It was nice sized. Even though I am not large in stature, I had the feeling of a cramped shower stall. (A girl needs some room) I was there for a client meeting so did not eat at the restaurant. But wanted to point out that if you are going to a Packers Game, this hotel does offer shuttle service from the restaurant to the stadium for $20
We stayed in a two-bedroom suite for two nights. We have 4 kids, ages 3-13, and we fit very comfortably. The beds were extremely comfortable. We have been to many, many hotels and pools before and our kids said that this was the best hotel pool that they have ever experienced. The service by the staff was excellent. We had breakfast at the Ground Round one day and the food was very good. The service was a little slow, but we had a large group. The only negatives are that the 2BR suite had a tiny fridge (I would've expected more kitchen amenities for a 2BR suite) and it would've been really nice to have free breakfast.
I stayed here for business and found the facility very clean and well kept. I would normally stay away from a Best Western because of past "bad " experiences. This facility was very up to date and would definitely stay here again. It was also convenient having the restaurant connected. Next visit I might plan to try out the golf. Very nice stay.
Nice place but check in took to long. I guess using points, as a diamond member,for one night and paying cash for another confuses everybody. Nice view of the golf course and convenience of having restaurant is a plus. Would like to see a shuttle service to area businesses.
Staff was very friendly and the rooms were nice and clean. Get a room facing the golf course for a nice view. Convenient resturant on-site for breakfast, lunch and dinner. The golf course looked nice but didn't golf. It was a cold day and I appreciated the coffee in the lobby.
The Bridgewood has perfect service, wonderful restaurant/bar, spotlessly clean - also have an efficient and wonderful bus service up to Green Bay to enjoy a Packers game - every request we ask for was met with friendliness and responsiveness - looking forward to staying with them again.
Was looking for something fun to do with the grandkids and just wanted to get out of Green Bay for the night! This is a gorgeous hotel!! Rooms are fantastic! The customer service was amazing!!!!! The pool area was fabulous for all 3 grandkids. something for everyone!! play area for the wee ones, i fun slide for all of them, a huge regular pool for the adults, and an indoor AND outdoor hot tub. Very comfortable beds!!!!
This is either a newer hotel or they've updated it fairly recently. Everything was in very good shape - the bed/pillows were very comfortable, the shower was excellent, the room furnishings were very nice. Free wifi worked. There was a fridge & microwave in the room which we used for leftovers. Nice pool area w/ large hot tub. The upper jets weren't powerful enough, but the lower ones (feet level) were great! Pool also had a slide & other stuff for kids, so would be good for families. The only drawback is that I would have liked to have had breakfast in the restaurant there, but they didn't open until 7 am on Sat and we needed to leave for an event at 7, so had to find a fast food place nearby to grab something.
The hotel is amazing it is clean and has a very friendly staff that is willing to help any way they can. The whirlpool suite is a great place to have a romantic getaway with the one you love. The whirlpool is more then big enough for 2 people to relax in. And their is a large 2 person shower with duel shower heads so the 2 of you can take a shower together and stay warm. My husband and I loved the room and will be back for another great evening. Also be sure to check out the Ground Round Restaurant located in the hotel for great food and drink specials. Its a complete date night in one location.
This hotel is very clean. Rooms are neat, clean and accommodating. Service is very good not only at the hotel but at the restaurant. The bed wasn't the most comfortable for me but my husband thought it was fine. I would definitely stay there again.
Place was great. Restaurant smelled a little off-putting. I used bar and had a nice time. LOL. BIG GLASSES OF SPOTTED COW! I had about three of these and slept like a baby. Was pleased with large shower head and clean bathroom
Dear Thomas S, Thanks for the nice words regarding your recent stay at Bridgewood and appreciate the plug for one of Wisconsin's best breweries. Bob Dove General Manager
We stayed at this hotel 2 weekends ago for a wedding that we were attending. When we checked in and got our room, we were extremely surprised at how big our room was. For the 6 of us (2 adults, 3 children, and a baby), we had lots of room. We had plenty of space to put our suitcases, set up the pack n play for the baby as well as room for the kids to play. I should mention our room was a corner room. The pool area was a lot of fun for the kids. They have a kiddie area with a water slide, bigger pool with a basketball hoop, water slide for bigger kids, indoor hot tub, and an outdoor hot tub. There is also a mini golf course and a regular golf course to play. We didn't get time to do either one while we were there. The price was excellent for us. We used our AAA card. I would give this 5 stars except the indoor hot tub wasn't very hot. The outside one was perfect. There isn't much power to the jets when they are turned on in either.
Dear Katie D, Thanks for your review of our resort when you and your family stayed with us. It sounds like the children enjoyed our aquatic fun center and we hope you'll return in the future. Bob Dove General Manager
Beautiful décor, friendly staff and excellent accommodations. I would recommend this resort hotel, it is convenience and offers very nice touches which makes it a natural choice for me when staying the in the Neenah, WI area.
Dear Laura Ann J, Thank you for commenting on your experience at our hotel. We appreciate the fact that you stay with us whenever in the area, considering the many options you have for lodging. Bob Dove General Manager
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