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Best Western Premier Hotel Muscat, Muscat

4.0/5  - basé sur 294 notations.
Way 3341 Off Dowhat Al Adab Street, 0, Muscat, Oman - See map

The Best Western Premier Muscat opened its doors in the summer of 2012, a 4 star non-licensed business hotel located in the commercial district of Al Khuwair, right next door to the embassies and government ministries. The modern design and white refreshing lobby is enhanced with an atrium and an indoor swimming pool on the ground floor. The hotel features 203 contemporary designed bedrooms and suites, the majority of them being the superior room with 28 square meters featuring either king bed of 180 square centimeters or two large twin beds of 120 square centimeters, a 42 inch LED flat screen television with a variety of satellite channels, coffee /tea tray, mini-bar with soft drinks/snacks, a personal safe and a shower only bathroom with rain shower. The premier floor is our executive floor. the bedrooms and suites include enhanced amenities and guest services including the Premier Lounge and Terrace serving light snacks, teas, coffees and soft drinks throughout the day. The hotel has two restaurants - The Atrium, an all day dining restaurant serving Arabic and International cuisine and buffet, and the Mashawi Grill - our grill house serving the best of dishes from the Middle East, the Mediterranean and the America's. Also in the lobby we have the Connection Cafe - try our delicious cappuccino and fresh fruit juices with complimentary (for residents only) use of our two computers and internet. For your corporate events we have four function rooms accommodating from 15 to 150, for training seminars, business meetings or that private dinner. And not forgetting the fitness minded, along with the indoor swimming pool we have the fitness room and sauna.

Best Western Premier

Hotel Muscat

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 295 guest reviews
NOTE ISSUED
Excellent
66
Very Good
144
Average
60
Poor
17
Terrible
8
REFER TO NOTICE
Business Business
131
Couples Couples
56
Family Family
27
Friends getaway Friends getaway
25
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best of the Best!"

5
12/07/2018

Honestly, I have stayed at many Best Westerns, but this one has them all beat....the unfailing help and support and willingness to go way over the norm was evident in all they do at this hotel. They referred me to a doctor when I needed one, helped guide me around the city (the hotel taxi gave me a guided tour (thank you so much, Mohammed) and refused to take any extras money, saying I was ‘family'. the staff in the restaurant are so engaging and friendly,, and very staff member I met treated me with utmost courtesy. The food was superb, the cleanliness pristine, and every effort was made to make my stay enjoyable. Charlene and her front desk team are amazing...thank you to all! I'm sure guests will so appreciate the service and professionalism here.

"Satisfied with the quality and service"

5
09/07/2018

We stayed in this hotel due to the missed flight connection on Oman Air. Oman Air put us in this hotel during our 12 hour layover at Muscat Airport. Free transportation to/ from the hotel and lunch provided in the hotel on arrival. I was quite impressed with the quality of meal provided by the hotel and refreshment available in the lobby. We managed to spend a few hours relaxing in the room, which was clean and well-maintained. Due to the short transit time however, we didn't have time to sample other facilities in the hotel, such as swimming pool. Overall, I was impressed with this hotel and although it is located nowhere near the busiest part of the Muscat city, for a transit and quick refreshing, it was good enough for us. We recommend this hotel definitely.

"I was hoping for a Gulf version of a Best Western not an American version..."

3
01/04/2018

When you tell people you plan to stay at a Best Western in the States, you get the raised eyebrow and knowing glance of "that's all you can afford?" But usually Best Westerns in Europe and Asia are very nice and a great chain to stay at. Unfortunately, this particular Best Western felt very American. No amenities in the bathroom (had to ask for practically everything.) Breakfast was a bland buffet with do it yourself coffee, and the view was a construction site. The front desk were nice ad helpful, but it was a very much 3 star hotel. It was far from where I wanted to be (which isn't the fault of the hotel) and my taxi driver kept pointing out other hotels I should have stayed at. It was fine for me traveling alone. I felt safe and didn't have any issues, but it was a very bland hotel. Nothing special. It's fine for a night or two, but it would not be a place if I were to vacation in Muscat. My room was clean, but showed its age.

"Comfortable hotel "

4
17/03/2018

A warm welcome by reception staff; comfy room, with a bed you sink into for a great night's sleep. Very clean environment! Room staff bend over backwards to assist with any issues. Good breakfast buffet with cold and cooked options. Car park spaces underneath the hotel are very tight to get into, but you manage. A comfortable stay. To get a 5 Star from me, the hotel would need to change its policy and offer alcohol, it's a dry hotel. Instead, I had to drive to the Radisson down the road for a cocktail.

"Wonderful staff!"

5
17/03/2018

We had an awesome stay at the Best Western in Muscat. The room was spacious and clean. The washroom was large and the windows let in lots of sunlight. I was very impressed by the staff at the hotel. Everyone was very welcoming and accommodating. I was impressed that each time I ordered juice from room service it was freshly squeezed instead of bottled juice. We wanted to watch a football match along with some other hotel guests one night and the staff accommodated that for us and played the game on a large screen in one of the public areas of the hotel. We were especially impressed by Mohammed Mezan who checked us in when we arrived. He ensured our stay was comfortable and offered lots of helpful tips for exploring Muscat and other parts of Oman. He was very friendly and professional. He is definitely a huge asset to the hotel. We will definitely stay again if we are back in Muscat!

"Hotel with outstanding service facilities and location."

5
16/03/2018

The hotel is very clean , we go to BWP hotel 3/4 times in a month (As a crew member) specially when we reach at the hotel, all receptionist greet us with a smiling face, they are very hospitable, one of them Mezan, Mohammad Mezan he is very Decent, polite and always active in his duty. he is very helpful than other. Food is average. & Transport service is good . Thank you.

"Best western "

4
16/03/2018

We had a lovely stay at the Best Western. I was very impressed by the spaciousness. The staff was very helpful and kind. One staff member in particular stands out. Mohammed Mezan checked us in when we first arrived. He was very social, engaging, welcoming and charming. He genuinely made us feel at home and made it a point to remember our names. He greeted us with a contagious smile each time we walked by during our stay. It was so good to meet him. Every hotel can use frontline staff with social skills and kindness like Mezan. He also told us quite a bit about the city of Muscat. We had rented a car so he told us how to navigate this foreign city and some of the road rules. He also suggested a cafe by the beach that we absolutely loved going to. Thank you for everything Mezan! You went above and beyond in making our stay an absolute delight. We will definitely be back!

"best waste hotel in my life"

2
13/03/2018

Best waste hotels in my life, I stayed lot of hotel in last year for company purpose .But never sea such a waste hotel .front office people they dont know how to smile when sea gust .I feel that i came to death home

"Choose another in Muscat"

1
05/03/2018

Checked in for 3 nights on business and personal trip, coming up from Salalah. 1. On 3rd night, Front Desk Person, Ahmad Al Amrari, Very disrespectful, rude and argumentative: regarding having friend visit my room. I came from out of town and was told I cannot have friends visit in room unless they pay 11 rial if it's over 20 minutes in room. I advised person lives in Muscat and is not staying overnight, and Ahmad continues to argue and asks is she staying at another hotel?? Ahmad needs some service & hospitality training. Manager then gave option to have visitor without charge, while Ahmad continues to argue, saying "i'll argue if you want to argue." I checked out of hotel that night and went to a competitor -- and there were zero issues with having visitors at other hotel. 2. Fridge didn't work, needed replacing 1st night. 3. No hot water first 2 nights; only warm. Maintenance said he'd turn up the hot water heater.. and it only got a bit warmer. No hot shower. Water leaked all over bathroom under shower glass. 4. During check-in at 8pm 1st night, I was asked to check in 30 minutes later and there might be a non-smoking room available. I refused, so they provided a bigger, non-smoking room, reluctantly. 5. No free breakfast option 6. Limited parking under hotel, with additional outside parking. 7. Free Internet 8. Electric socket at desk made sparking noises; I did not use for desk light. 9. One of two bathroom towels dirty; easy to get more. 10. Bed comfortable. 11. Only a few English speaking channels on TV. This place reminded me more of the a budget motel than a hotel. 1 star service, 2 star hotel.

"Filthy, noisy and terrible staff"

1
10/02/2018

We stayed here for 1 night and what a terrible experience. Firstly the room was not ready and we had to wait 20 mins. It should have been ready at 2pm! No offer on a drink while we waited...etc The room was plain filthy!! Dust everywhere . On the desk chair, bathroom and furniture. Wife was coughing immediately as she's sensitive to allergies. The dust had been there for ages so clearly the cleaning team are incompetent. We had a mountain view suite which was nice in size and well furnished but noisy! It's on the freeway so you hear cars all night. The Windows didn't seal properly. This was their ‘upgraded' room. The worse part are the staff. Especially the manager at the front desk. He smiles but offers no solution help or anything worth discussing. We had the buffet dinner - very average with no special taste. Overall this place was really disappointing. Given other reviewers were positive we were shocked how bad it was. Not recommended. And definitely not to a Best Western standard.

"Nice stay"

4
08/02/2018

I had two nights stays at this property. It is more suitable for business travelers instead of leisure. Very easy accessible and nearby attractions. Amenities are good and sufficient. Staffs are friendly and easy to communicate.

"Enjoyed everything"

5
28/01/2018

Checked in on JAN 19th - Checked out Jan 21st . I must say i took a risk and booked a hotel room for the low price i got online, and was expecting it to be average or acceptable at the best. The surprise was when i saw how spacious the room was, and how comfortable, clean and well maintained everything was. Complimentary Wifi was not included in the booking but we were given the access, and we had complimentary coffee supplies for 2 days. Reception staff were very friendly and responsive, and there was nothing they couldn't help with, from showing me the nearest supermarket location, to providing me a rental car, and actioning all requests really quickly. The breakfast and lunch were both nice. Nothing fancy or too "fine dining" style, but the food was tasty and we had a good variety of dishes to try. Nice job to all the staff.

"Very comfortable rooms and good location with car"

4
20/01/2018

Clean, comfortable and large rooms. Easy to reach by car as right by a main motorway exit. Big shopping centre a short drive down the road. Gym quite nice with large TV for running machine. Service a reception a little too relaxed but very friendly.

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear Guest, Thank you for the wonderful review! , We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, The Management

"Great room"

5
12/01/2018

We were upgraded to the Hoover suit which is the best room we have ever had at a Best Western. It had a living room, bed room, bathroom & kitchen with a washing machine. Staff were helpful and taxis were easy to get outside. It is far from downtown and 15 minute from airport by cab. The swimming pool was warm but underground and dim lights.

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear Guest, Thank you for sharing the challenges that you have experienced during your recent stay. And you had enjoyed your stay. We waiting to welcome you again. Sincerely, The Management

"Not recommended "

1
26/12/2017

Good and clean room, but they don't serve coffee after 11 as they said they are closed. The worst thing is to wake up on hearing a construction and hammering in the hotel over your room 27-Dec-2017 Wednesday which is too bad and noisy.

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear Guest, We truly appreciate your kind words regarding your most recent stay. Please be assured that we are doing the needful and we are in constant communication with our neighbors and local authorities for them not to inconvenience our guests in any manner. We hope that you consider staying with us again in the future. Sincerely, The Management

"Stayed in the midst of tension...."

4
25/12/2017

Nice hotel with good service and tasty food...Was put up here by the Airline guys when my flight was rescheduled and diverted to Muscat due to sudden fog in U A E. The place relieved us of a lot of tension. A good place that gives a comfortable stay...

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear Guest, Thank you very much for such great review! We are happy to hear your comments about our hospitality. Hope to see you again soon! Sincerely, The Management

"One day stay"

4
21/12/2017

I was on a business trip and did find this place in the heart of the city next to my business meetings. Nice spacious room and good deals available at this place when booking online. The buffet spread for breakfast and dinner was good and a place to visit/stay when in Muscat.

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, We look forward to welcoming you back to our hotel in the future. Sincerely, The Management

"Great hotel. Value for Money"

4
11/12/2017

Good location. Quick check in. Very quick room service. Attentive staff. Quick and efficient check out. Clean rooms. Good ac. Breakfast spread is poor and needs to be better. The facility is Central location.

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, We apologize for the inconvenience, regarding Breakfast, We look forward to welcoming you back. Sincerely, The Management

"Value for your money"

4
08/12/2017

After a ten day trip in Oman we stay a few days in this hotel witch is correct hotel in anyway . Nice and clean, good restaurant ,choices buffet or the menu to for fill your whishes. Breakfast buffet is enormous. The room is spacious, king size bed, nice bathroom and very quiet at night what we like . It's lokaded in the middle but far from the beach and you need a car to visit the city. The staff is helpfully and very friendly.

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear JOHANAERTS, Thank you so much for your kind review about out staff and service. We are delighted to receive your kind words. We hope to welcome you again on your next visit to Muscat, Oman. Sincerely, The Management

"Good Stay"

5
07/12/2017

The staff were very friendly and helpful, the room is spacious and clean and the location is central. There is free parking under the hotel and a supermarket and numerous restaurants nearby. A building is under construction on one side of the hotel.

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear TrippinMonkey, We are delighted to receive your kind review of our Hotel and learned that you enjoyed your most recent stay with us, we look forward to welcome again. Sincerely, The Management

"Hotel with outstanding service"

5
02/12/2017

I stayed 2 nights upon my arrival to Muscat and another night at the end before leaving Oman. The hotel is basic Best Western hotel. But the room was large. Room and bathroom were very clean. What mostly stood out was the service of the staffs. Before I arrived Muscat, I contacted the hotel many times via email, to arrange airport pickup. Mr Ansari replied to all my email very promptly. Since my arrival to Muscat was very late at night, I asked the hotel, via email, to confirm my tour on the following morning and pick up time for me. Mr Ansari did everything as requested. During my stay, I was ill for a day. Room service was great. Front desk staffs and restaurant staffs were very friendly. On my last day, due to late departure flight, I paid extra to check out at 8:00pm. But Mr Noelle, the manager, let me stay even later that evening prior to my leaving for my midnight flight. The hotel might be Best Western but the service was outstanding. The only complaint I had was on food. Food selection was limited, especially on fresh fruits. Breakfast was only buffet and no a la carte. The hotel should offer a la carte breakfast as not every guest had room with breakfast included and not every guest could eat a big breakfast. The only choice not to have breakfast buffet was to get room service.

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Hi Trang2010, Thank you very much for such great review! We are happy to hear your comments about our hospitality and service we welcome you again soon! Sincerely, The Management

"Good location"

4
21/11/2017

Stayed in this hotel for 2 night during my business trip. Quite comfortable stay. Buffet breakfast is quite good. Great location if some one wants to explore a few good restaurants. The only problem faced was the Housekeeping service was slow

BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
Dear Rumzi, We are delighted to receive your kind words. Regarding your concerns, trust that we are continuously doing the needful. We look forward to your next visit. Sincerely, The Management

"Average experience. Consider other options before deciding on staying here.."

3
20/10/2017

The room was nice and comfortable, but why do they keep such small water bottles ?! You drink a cup of tea, and take glass of water, and your ‘quota' is over !! I have never understood why some hotel in the Middle East not provide sufficient water in the room ! Especially when it is so hot out there!! Breakfast spread was good, but I think it is quite pricey. The service was ordinary; No smiles… The view of the dining area seen from the glassed Lift is nice! While the airport taxi drivers seem to know this place, other taxi drivers do not seem to know the location. Better to have your Google maps on! I will be traveling again to Muscat. Not sure if I will stay here. Maybe I will go back to Ibis?!

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear SujaJai, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously, and have shared it with our team to investigate and resolve. We hope to welcome you again. Sincerely, The Management

"One of the bad hotels I had"

2
30/09/2017

Several of the staff are not friendly! The welcome moment is very bad! There is a welcome drink, but it is almost empty and no one would offer you to have it! They give you the feeling that they are doing you a favor that you will get a room! After all, I can't consider the room as a clean one! The bathroom was disgusting! The tab sink was closed anyway, and no one can open it expect the maintenance staff!! At night I felt as if I'm in an airport because of the noise! Anyhow, they changed my room after I complained, and the other room was very quite!

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Odehjas, We sincerely apologize for the inconvenience that you have experienced during your stay. please accept our sincerest apologies and be assured that we have done the needful with the concerned departments and personnel responsible. We hope that you consider staying with us again in the near future. Sincerely, The Management

"Hotel Stay"

5
18/09/2017

The Hotel stay was great and all the staff kind and caring I would recommend staying and enjoying the hospitality and the comfort and the food at the Hotel facility. The price is very reasonable the rooms and lobby area has refreshments for the customers.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear timothy120, Thank you for the wonderful review! , We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future Sincerely, The Management

"Bit Spoilt by not Having a Bar"

4
13/09/2017

The room, bathroom, cleanliness, sleep quality, price and service all perfectly ticked boxes. Liked the large central atrium from ground floor to top floor, looking down on the restaurant below. Gym a bit worse than average. Breakfast perfectly good, but I like a nightcap after my dinner and it doesn't give you that option.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Martin C We are delighted to receive your kind words and that you found our hotel to your liking. Regarding your concerns, trust that we are continuously doing the needful. We look forward to your next visit. Sincerely, The Management

"Best Western Premier Muscat - Al Khuwair"

4
18/08/2017

Well located Hotel for Business purposes, at Al Khuwair are of Muscat, near to traditional and modern Shopping Centers. Good Restaurant (2 choices of Food type), outstanding Services, acceptable Fitness Center. Large and comfortable rooms.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear felipeherr, Thank you for the wonderful review! , We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future Sincerely, The Management

"Good"

4
09/08/2017

One night for job trip. Good position in the city, not to far from the airport. Clean rooms and good services. Courtesy at top. Room service fast and polite. Recommended; if i will go back in Muscat I think I'll choose this hotel again.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Hi Vincenzo A Naples, Thank you very much for such great review! We are happy to hear your comments about our hospitality and service Hope to see you again soon! Sincerely, The Management

"Great service, facilities and location"

5
23/07/2017

A hotel located in Muscat, that is central to most of the things located in the area. Within ten minutes to Grand mall, and grand mosque. Hotel location it's on a little said street, but very convenient and the price is good if you are going to be out most of the day. Corniche is very close by almost a 15 minute drive, and also had exciting things to see and great food. Hotel staff were very helpful with directions and we're super friendly just walking through. The hotel also has a nice indoor pool, and gym, sauna fitness room. We didn't have a chance to eat art the hotel, but next time we will :) overall a great experience with no issues, and recommend King room, very spacious and comfortable.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Omar J, Thank you for the wonderful review! , We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, The Management

"FAIL"

1
16/07/2017

Do not be fooled by the chain name. They fail miserably. Cold water, a so called gym that has low quality equipment as well as missing some crucial ones, and fail in many other Best Western standards.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Bader A First, I want to thank you for your feedback. it is feedback like this that we learn from and use to improve. Please accept our sincerely apologize if we were unable to meet your expectations during your stay, regarding your concern we will do the needful; we look forward to welcome you again. Sincerely The Management

"Good staff"

4
14/07/2017

to Good staff and service. I just found one problem, the swimming pool is open from 8 am to 8 pm. I just stayed there for a week and really liked to go swimming at night but I couldn't. The breakfast was really good, full of different stuffs.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Ebrahimbarzegarny Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, we apologize for the inconvenience, regarding Swimming Timing, and we look forward to welcoming you back to our hotel in the future. Sincerely, The Management

"Amazing experience "

5
02/07/2017

Stayed in many hotels all around the world but this hotel is really special.Amazing staff really helpful right from the housekeeping to the managers.Great choices in the breakfast buffet and also the room services.Also met one of the manager named Noel Francis he was really kind and helpful in answering our every questions regarding Oman.Hope to visit Oman again in d future and staying at your in the near future.Thank you for the amazing hospitality.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Hi Pratiksha S Thank you very much for such great review! We work really hard to offer the best food in the best possible environment, so we are happy to see that reflected on your last visit. I made sure that Mr Noel got the recognition he deserved. He was really happy to see your review. We are joyful to hear your comments about our hospitality and service Hope to see you again soon! Sincerely, The Management

"Good hotel"

4
04/06/2017

They have good attention at the reception, but once you are in the room everything changes, the cleaning is not so good and in the bathroom they do not replenish daily sometime you have to ask for it. But the hotel has spacious rooms, good facilities in general, the breakfast is very poor and the food is not so good

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear RA G, We are apologizing for the inconvenience that you have experienced during your stay. Regarding the Cleanliness, Food, please accepts our sincerest apologies and we will take your comments very seriously, and have shared it with our team to investigate and resolve. We hope to welcome you again. Sincerely, The Management

"Nice place to stay on business visit"

4
11/05/2017

Stayed in this hotel for a night during my business trip. Quite comfortable stay. Buffet breakfast is quite good. Great location if some one wants to explore a few good restaurants. The only problem faced was a long check in time.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Surendra S, Thank you for sharing the challenges that you have experienced during your recent stay. Please be assured that we take your feedback very seriously and are doing the needful. We look forward to your next visit. Sincerely, The Management

"Definition of 'Ok'"

3
06/05/2017

Visited Muscat for a weekend last week, was first disappointed with the outrageous price the taxi man made us pay. There was a lot about the 'four star' hotel that was very average, the pool, the restaurant food and the atmosphere. Could not sleep each night that we were there due to construction right outside our room window, late at night and early in the morning. Room was nice, not close to anything and taxis are not cheap.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Cathal C, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously, and have shared it with our team to investigate and resolve. We hope to welcome you again. Sincerely, The Management

"Great for low cost and business travel"

4
04/05/2017

The hotel best western has great location not so close in center of city but it's enough to take walk around to restaurants and shops near by. If you want to spend less for your stay this hotel will be great for you, especially if you are going into urgent business travel. The only disturb that was a construction works next to hotel I don't know if they finish or not.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Sarin99ly, We truly appreciate your kind words regarding your most recent stay. Please be assured that we are doing the needful and are in constant communication with our neighbors and local authorities for them not to inconvenience our guests in any manner. We hope that you consider staying with us again in the future. Sincerely, The Management

"Delightful Stay"

4
03/05/2017

This is a well run, friendly and welcoming hotel. The staff during my one week stay were always attentive, polite and courteous. The food ( buffet ) was very good. The room was clean, well presented and a good size. I would be very happy to stay here again. If you're looking for Middle-Eastern glitz and glamour then this probably isn't the hotel for you, but if you're looking for good value for money with a warm welcome and comfortable rooms with good food, well this is probably the place for you. The beach is close by - just a five-minute drive away. Al Khuwair is a relatively busy part of Muscat, yet I found my room to be quiet and peaceful.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Steven Gonzalez, We are delighted to receive your kind review of our Hotel and learned that you enjoyed your most recent stay with us; we welcome you again on your next visit to Muscat, Oman Sincerely, The Management

"Thanks"

5
21/04/2017

I'm please to suggest this hotel to anybody planning a trip to Oman Muscat if alone or with family ! Perfect service ,helpful ,friendly staff making my stay super comfortable. Special thanks to Jun Gentil Jung lady helping me to understand how to move around in moskat ,where to find interesting think for me. Thanks ones again to Jun for her kindness and personal time dedicated to me. Margot .W

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Margot W, We are very appreciative of your kind review, and have shared it with our team to help continue inspire us all. We look forward to welcoming you again. Sincerely, The Management

"For a Best Western "Premier", it is very disappointing!"

2
17/04/2017

I stayed 2 nights in the Best Western Mascate. Good points: The hotel is modern, clean, the rooms are big. Very big and nice shower. The breakfast is really good, you have a big buffet with a lot of choice. Transfer possible from the airport until the hotel. The driver is waiting for you. Bad points: We were 3 and we asked for an extra bed in a room. The mattress of this third bed was a nightmare, it was not a mattress really, it was super hard like a rock; IMPOSSIBLE to sleep on it! The basis of an hotel is to have a good mattress, no? Dear managers please change the mattress of all the extra bed you have or add an over-mattress. The permanent mattress of the beds are "ok". The day after I asked to change it, the guy at the reception said "no problem, we will do something for it". When I came back it was not the case! I really wonder if the guy understood what I said... and I repeated twice my problem! Apart this, the location of the hotel is not good, far from everything, you need a taxi or your own car! Last point the swimming pool is a joke! It is an indoor swimming pool, but pretty little and you have no space to relax near the pool. They built a pool just to say "hey we have a swimming pool", but it would have been better to don't have one because that's a ridiculous one. Results: for a best western which consider itself as a "PREMIER", that's really a shame! If you wish to stay a "PREMIER" you need adjustments, if not please change the range category of your hotel! Hope my comment will help!

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Raibox, We sincerely apologize for the inconvenience that you have experienced during your stay. Regarding the Mattress, Reception staff and Pool area, please accept our sincerest apologies and Please be assured that we take your comments very seriously, and have shared it with our team to investigate and resolve. We hope that you consider staying with us again in the near future. Sincerely, The Management

"Not recommended "

2
01/04/2017

This hotel has a long way to go to ensure a comfortable stay. For a four star hotel, it is very disappointing. The beds are very firm making it difficult to sleep. Some like a very firm mattress but not I. The block out curtains are great though as they really do block out the light. It is very quiet also which is great. The non smoking floor means nothing as people still smoke and this wafts into the room. The TV does not accept USB which makes it difficult with young children as there is only one English Channel. The pool is large but has little space around it. We were mostly alone when we used it but when we weren't the two chairs that are there have to be shared with everyone. There is no room for anymore either which is odd. A huge pool but no space to sit or put your stuff beyond just two people. The fitness room is very good and we often had this to ourselves. We didn't eat here as it is very pricey and there are many restaurants nearby that are very good and much cheaper. The taxis outside the hotel are rip offs- you're better to walk an extra 5m to the road and hail one. Often half the price. The staff are friendly but don't inform you of much to do or about transportation etc. Not a hotel I would recommend.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Almond6, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously, and have shared it with our team to investigate and resolve. We hope to welcome you again. Sincerely, The Management

"Poor"

2
31/03/2017

Mediocre location with small rooms.. poor cleanliness & average hotel staff .. food was not good at breakfast .. free internet .. small lobby .. very noisy due to construction nearby..could not sleep at night

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Suhail2017, Sincerely apologize for the inconvenience that you have experienced during your stay. Regarding the Breakfast, cleanliness, noisy due to construction, please accept our sincerest apologies and be assured that we have done the needful with the concerned departments and personnel responsible. We hope that you consider staying with us again in the near future. Sincerely, The Management

"Great value, nice hotel"

4
28/03/2017

Not the best location but you can't walk anywhere in Muscat anyway. Nice rooms, weird pool, good breakfast buffet (for 5 OMR). Worked out perfectly for us, since we went on day trips anyway. It's weird for taxis and cars to get to, but I think so is everything in this city. Great decision for the deal we got on Priceline! They provided power adapters for us and were helpful when we needed.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear S Y, We are delighted to receive your kind review of our Hotel and learn that you enjoyed your most recent stay with us. We welcome you again on your next visit to Muscat, Oman. Sincerely, The Management

"Okay"

3
14/03/2017

Good sized rooms and a reasonable night's sleep despite the building site next door. Decor looking a bit tired with carpet unravelling in the corners etc. Breakfast was a very poor affair given the price charged. Particularly when compared with that offered in the hotel where the rest of our team was staying.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Dunky4, We sincerely apologize for the inconvenience that you have experienced during your stay. Regarding the Breakfast, please accept our sincerest apologies and be assured that we have done the needful with the concerned departments and personnel responsible. we look forward to welcome again Sincerely, The Management

"Transit overnight"

2
28/02/2017

The Hotel for itself is okay, but the service is really bad: they are polite if it's seems you have Money, otherwise they don't See, especially when you come - like some fellows travel with us- from Nepal or another "poor" Country

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Jochen, we sincerely apologies, if we are not able to meet your expatiations, we pleasure to share Best western premier Muscat Provides same level of service to all the guest, we look forward to welcome again. Sincerely, The Management

"Ok hotel"

3
24/11/2016

- Room was a a good size and clean - amenities were basic -location was also fine -staff was nice upon checking - staff at the breakfast area was non-existent: i dont even know what they were doing. our table was filled with plates but they dont clean up after you are done. Instead they stand by their small counter on their mobile phone. - also found a hair in the breakfast bowl, informed the staff who removed it. No apologies made - check-out staff was quite rude: we requested for a bill and were told " No because you used agoda.com!". Now I have used booking/agoda worlwide and never heard that you cant get a receipt upon check out !

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Bedugul, We sincerely apologize if we were unable to meet your expectations during your most recent stay. Please be assured that we take your comments very seriously, and have shared it with our team to thoroughly investigate and address. We hope that this isolated incident has not affected your overall perception of our hotel and that you consider staying with us again in the near future. Sincerely, The Management

"My Best Visit"

5
05/11/2016

The Best hotel experience I ever had.. truely amazing.. The staffs are very friendly and provide good service..Facilities like pool, gym, etc are also available... Mini bar is available in the bedroom for light refreshment...

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear AllanSunesh, We are thankful for your kind words regarding your most recent stay. Please be assured that we have shared your comments with our team, to help continuously inspire us in providing all of our guests with the same brand of service and hospitality that you have come to expect. We look forward to your next visit. Sincerely, The Management

"Nice stay"

4
17/10/2016

The hotel is nice, clean and looks new, rooms are big enough, well furnished and clean. staff are nice and friendly, location is good however access was a bit difficult for me due to some street work at the time of visit. we visited this summer so i think prices are reduced like most hotels in the city however it's still not cheap.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Dr_Mohammed, We are delighted to receive your kind review of our property and services, and that you found everything to your liking. Regarding the street work, please be assured that we are continuously working with local authorities to ensure that the improvements being made are of no inconvenience to our guests. We hope to welcome you again on your next visit to Muscat, Oman. Sincerely, The Management

"Great value and service"

4
17/10/2016

After a week of trekking and camping in Oman it was a wonderful respite in the BW in Muscat. The hotel looked clean and shiny and the service was impeccable. Got upgraded to a superior room without even asking. Lovely spacious room with 42 inch TV and all the mod cons. Buffet lunch was yummy too. All in all a great stay at a great price.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear KimMeng, We are very appreciative of your kind review, and have shared it with our team to help continue inspire us all. We look forward to welcoming you again. Sincerely, The Management

"A very nice hotel"

4
12/10/2016

We have just had two nights in this hotel. We were very pleasantly surprised. It is a newly built hotel (last 4 years) - very clean, very comfortable. The staff were friendly and provided excellent service. The meals at the restaurant were very tasty and well priced. The chef even went out of his way to prepare a special dish to cater for our dietary needs. The room is clean with lots of light. Good air conditioning to keep it nice and cool. A must when it is so hot outside!!

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Ilonca and Ken F, We are truly humbled by your kind words regarding your most recent stay. Please be assured that we have shared your feedback with our staff, to help inspire us to continue in providing all of our guests the Best Western Premier level of service that you have come to know and expect. We look forward to your next visit. Sincerely, The Management

"Mixed review"

4
11/10/2016

A mixed review: A pristine new hotel with terrific reception staff who efficiently arranged all my transportation needs, communicating well with me by email before my stay. The buffet meals were of a good standard for this class of hotel in Oman. However, housekeeping forgot to clean my room on my second day. And for whatever bizarre reason, I was awakened at 11.36pm by a member of staff simply wanting to ask if everything was ok with my stay.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear wanderlustfulJL, We are pleased to receive your kind words and learn that you have enjoyed your most recent stay with us. Regarding your concern, please accept our sincerest apologies for the miscommunication. As per our investigation, the room DND sign was present so cleaning was not done as to not be of any inconvenience. However, since it was kept for a long duration, our team took the initiative to check on your status which unfortunately came late in the night. Please be assured that we only mean the best and that measures have been taken to ensure that it will not happen again. We hope to welcome you on your next visit. Sincerely, The Management

"Average but value for money"

3
05/10/2016

Stayed in for one quick night. There were many options in Alkhwair area but found this one of the cheapest in that good categary. It was for 43 OMR. The check in was very fast, I booked a normal superior room but due to high occupany I have been upgraded to a " priemer" one, good gesture from their side. Also booking online didnt need credit card details as you could cancel anytime , i guess. The room is very spacious and clean. Bed is comfy and Huge TV. Staff is friendly and helpful. I asked for dental kit (most hotels dont have it right away in the bathroom , i duno why) and i got it very quick. It is a dry hotel. Wifi is excellent. Swimming pool in the ground floor, is small but good enough. It is Not in the outdoors. GYM is very small as well and i heard they are expanding. Now the things i didnt like: There was one big towel in the bathroom and it is very old and broken! and it seems not all rooms are like this , coz I got out and found the house keeping trolly and saw good towels. How come this is a priemer room and this is missed! Watch beside the bed is a head of time of 30 mins at least, is this a trick ! For light sleepers, please dont take a room in the right side of the hotel, there is construction activities going on. And despite my room being in the highest floor , I still got bothered by it as early as 6:30 am . Although there is a parking lot underground , it is very limited. I got back to the hotel around 1030 PM and didnt find any thing for me, I had to look for one outside. It is congested area. The route to the hotel is difficult. If you are coming from Qurm direction, You need to go to the roundabout and come back again in the service roads where there are many humps.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Ahmed A, We are delighted to have been your preferred hotel during your most recent stay in Muscat, Oman. Pleased be assured that we have shared your kind feedback with our team, and have taken note of your areas of concern to investigate and address. We hope to welcome you again on your next visit. Sincerely, The Management

"Terrible hotel .. Rude staff .. Stay away"

1
02/10/2016

Among all hotels I visited in my life .. I never faced a hotel with bad service like this one .. The service is really terrible and the receptionist is rude .. I strongly advice to stay away from this hotel .. If I can cancel my booking I would definitely do it right now There is construction near the hotel .. They put me in a smoking room while we requested non smoking .. The receptionist is shouting and screaming like she works in animals shop not an international hotel Simply, poor management.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Ayman E, We sincerely apologize if we were unable to meet your expectations during your stay. Kindly be assured that we take your comments very seriously, and have shared it with our team to immediately resolve. We hope that this isolated incident has not affected your overall perception of our Hotel, and that you consider staying with us again in the near future. Sincerely, The Management

"Transit stay"

4
19/09/2016

Clean nice rooms with all the add ons you would expect from a branded hotel. Our room had no view to speak of and the hotel is a bit away from attractions so a cab is a must. Check in was efficient and all staff we encountered were polite and friendly. he pool was adequate but would not class it as a resort pool. It is indoors? Breakfast was ok with variety but really to my taste. All in all a good hotel for transit or business but I guess a family holiday here would be quite boring and frustrating.

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Denis T, We are thankful for your kind feedback regarding your most recent stay. Please be assured that we have shared this with our team to help inspire them and for us to better ourselves. We look forward to your next stay when on business in Muscat, Oman. Sincerely, The Management

"Adequate, but noisy"

4
22/08/2016

Unfortunately visited whilst they are building a new office block right next door, so forget any sleep from about 7am on. All in all hotel is adequate, for all your needs. I was there on business and everything I needed was taken care of from friendly efficient staff to clean and comfortable rooms. Had room service, which was tasty, but as in most Middle East areas breakfasts don't quite measure up, but that's a purely personnel choice. No, it's fine but as I said watch out for the noise - hope they finish soon

BWPremierMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Alistair G, We are thankful for your kind words on your most recent stay with us. Regarding your concerns, please be assured that the Hotel is doing the needful and is in coordination with the local authorities to ensure that our guests are not inconvenienced by the outside construction. We look forward to welcoming you again soon. Sincerely, The Management

"Good value for the price"

3
21/06/2016

A good hotel for business, with all you need for such kind of trips. Rooms are good and breakfast also good enough. There is an small mall nearby where you can have dinner (if you want to out of the hotel)

BestWesternPreMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear Enrique P, We are delighted to receive your kind feedback regarding your most recent stay with us. Please be assured that we have shared this with our team, to help serve as an inspiration. We are also pleased to share that the Hotel is located just minutes away from Al Khuwair, Muscat's newest shopping and leisure attractions. We hope to welcome you again soon. Sincerely, The Management

"A pleasant stay at the Best Western Premier, Muscat."

4
08/06/2016

The hotel is new and have really nice rooms. Locted very centrally in the Al Khuwair business district it is easy to get to any place. The reception staff really makes you feel welcome which is a very important aspect of feeling good about the hotel. the b/fast was very good with a fabulous buffet on offer. Overall a fine place to stay at a very reasonable rate.

BestWesternPreMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear James C, Thank you very much for taking the time to provide us with your kind feedback regarding your most recent stay. We hope to welcome you again on your next visit to Muscat, Oman. Sincerely, The Management

"Very pleasant stay"

4
06/06/2016

Very good hotel. Rooms are spacious, comfortable, clean with modern and recent furnitures. Service in general was excellent. Staff is very friendly, professional and efficient. Nice indoor swimming pool. The only down thing is the gym. Tiny, very limitted and all old broken down equipment... Totally unusable even for a basic cardio which is not acceptable for a such hotel. Overall a good place to stay.

BestWesternPreMuscat, Manager at Best Western Premier Muscat, responded to this review
Dear OlivierCho, We are very appreciative of your kind and encouraging words regarding your most recent stay with us. Please be assured that we have shared your feedback with our team, and have also taken note of your concerns about our Fitness Room which we are already in the process of improving and upgrading. We hope to welcome you again on your next visit. Sincerely, The Management

"" A Very Good Hotel - I Just Felt Like I Am At Home ""

5
10/05/2016

-< I was going on a business trip to Oman but could not able to decide where to stay while there were many hotels suggested then I found & decided to stay in Best Western Premier Muscat. Best Western Premier Muscat situated in a good, peaceful location at an affordable price while I felt it is a bit expensive hotel if going to stay for a long time but I found it has nice clean rooms, comfortable clean bed, a well time committed room services, laundry & house keeping, a good work station with high speed WiFi internet facility inside the room while I need to check & reply my dozen of business emails everyday >-... -< It also has a small coffee shop offering a variety of coffees & soft drinks with a small but great lobby area that is suitable for business meetings. I had a couple of meetings with my clients in the lobby area and there was no disturbance at all while it was fully packed by some peoples >-... -< During my stay more than 8 nights I just felt like I am at home because I found everyone so much co-operative & kind either front desk guys & girls, waiters, room service guys, house keeping guys, security guys. Especially I would like to say something about Mr. Banty Joseph at front desk and Mr. Farrukh the chef at night duty. Whenever I was feeling lonely / boring I went to Mr. Banty at front desk to talk for a while and disturbed him a lot while he was so busy at work but he talked to me & worked together in good manners. Also Mr. Farrukh one night I forced him to provide me the boiled rice at mid night and without any excuse he provided me the boiled rice. Even in a morning at the breakfast time he cooked special food on my request. Oh I must also say something about Charlene Joyce at front desk, She always called me every afternoon around 12 "Sir do you want to check out today or need to extend your stay" and my answer was "Do you really want me to leave your hotel" then there was a big smile on both sides. Thank you so much guys for your time, kindness, love & care I really appreciate it. >-... -< I really enjoyed my stay in Best Western Premier Muscat hotel and hope to stay there again during my next trip to Oman even would also suggest my other friends to stay in this hotel. Almighty GOD bless us all. (Amen). >-

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Abdul R, We are very delighted to read about your most recent stay with us. Please be assured that we have shared your kind and inspiring words with our team, specially Banty, Farukh and Charlene, as you have conveyed. We look forward to welcoming you again to your home when in Muscat, Oman. Sincerely, The Management

"What you expect, with a sour note...."

3
08/05/2016

Returning to Muscat for the first time in over a year, I was unable to use my regular hotel so I chose this one to try something different. On the whole the experience I had was an average one for the price paid, nothing special. Rooms were large and clean, staff mostly attentive. Pool was tiny, with no adjoining changing facilities, other than the toilets? And yet there are two loungers and an empty pop-up kids pool? Clearly more thought needed in this regard. My one sour note was that I had arranged through my company that I would fly out a few days early in order to visit friends. Effectively making a second booking for the first three days. On arrival, I signed all the paperwork, or at least I thought I did. When I returned on the fourth day of the stay I found that my room key had been deactivated. I then had to go to reception, with all my work gear to sign a second set of paperwork and have a protracted argument about payment which had already been made, despite showing them an email from their own reception! No one could offer an explanation why they had done it like this, probably because it was their mistake!

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Alex I, We sincerely apologize for the challenge that you experienced during your stay. Please be informed that we have done the needful since receiving your feedback, and upon investigation saw that the booking made by your good company was only for 3 days and that a new one is required, as per hotel policy, for the 4th day. Again, we sincerely apologize for any inconvenience during this isolated incident. We have also conducted a review with our staff to ensure that this does not reoccur. We hope that you consider staying with us again in the near future. Sincerely, The Management

"Long Stay - Business Trip"

4
06/05/2016

I stayed in this hotel for about 6 weeks in the kitchenette suite, quiet a long stay although the breakfast has a good variety of items to choose from and you wont be bored of the items repeating. The hotel suite was well maintained although the lighting in the rooms are pretty weak. The service was great in general, room service, maintenance and cleanliness of the place was very good. The GYM is in bad condition and requires a refurbish, the smell of food from the hotel kitchen is always lingering in the GYM. Location of the hotel is quiet central and you would be able to access many of the malls and other places located in Muscat, although bear in mind Oman in general is a very large country. The staff were very friendly and did their best to meet whatever was required during my stay. Special thanks to Jun for the great hospitality, she never failed to greet at breakfast with a pleasant smile and was very helpful during the stay. For a long stay at this hotel, this was a good experience.

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Hussain M, Thank you for taking the time to provide us with your kind feedback. We are very appreciative of your comments; trust that we are in the midst of improving our fitness room and equipment, as well as introducing new and exciting things moving forward. We hope to welcome you again soon. Sincerely, The Management

"Clean and reasonable price"

4
30/04/2016

I really liked this place. We stayed here for 1 day and then extended it for another 2 days. I have see the best western hotel in Trondheim in Norway and it is really not comparable. The best Western hotel in Muscat is really a top quality hotel considering the very low and reasonable price. If the hotel could serve alcohol, then it would be a 5 star review.

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Arta S, We are very appreciative of your kind and encouraging words, and for your choosing to extend your stay with us as well. Regarding alcohol, we do not serve alcoholic beverages in the Hotel although our Front Desk team would be more than happy to assist you in recommending some government-licensed pubs/ bars in the area as well as nearby leisure sites. We look forward to your next visit. Sincerely, The Management

"Better Than What One Might Expect"

4
29/04/2016

This hotel is definitely a cut above many others in Muscat and is very reasonably priced. My sleeping room was large and included an equally large bathroom. The breakfast was included in the rate and offered a good buffet as well as omelette station. I would definitely stay here again when in Muscat.

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Wayne F, We are delighted to read your kind review and learn that you enjoyed your stay with us. We look forward to your next visit. Sincerely, The Management

"Neat compact value for money business cum leisure hotel in Al Khuwair"

4
28/04/2016

BW Premier is neat, compact, good hospitality, good food, wifi, nice view of the hillock, located very close to the Grand Mall and Lulu market within 5 mins of cab ride, clean bed, good work station - what else can you ask for. A small but good coffee shop. Get some good Arabic coffee in the lounge with some tasty cookies.

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear RamsPR, Thank you for taking the time to provide us with your kind feedback. Please be assured that we have shared your comments with our team, to help continuously inspire us. We hope to welcome you again on your next visit to Muscat, Oman. Sincerely, The Management

"Good Hotel for a Business Trip"

4
27/04/2016

When on a Business Trip all that one looks for is a comfortable & clean bed, hygienic toilet, a good workstation, high-speed internet & a coffee maker, all packed in Hotel that is centrally located. Best Western Premier Muscat provides all this at an attractive price. I had an opportunity to work on a business proposal with a friend for 4 hours. He had checked into of the rooms and invited me up to the room. The Rooms on the 7th Floor - on the rear side was noise less. The furniture was comfortable and the TV at an eye-pleasing level.

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear B R S, We are delighted to receive your most detailed review of our Hotel services and facilities, and to know that you found our location-- in the heart of Al Khuwair, most convenient. We look forward to your next visit. Sincerely, The Management

"A very good solution for a long stay."

4
26/04/2016

Upon moving to Oman, I stayed at the Best Western Premier Muscat for almost two months (Jan - Feb 2016) before moving into an apartment. The rooms are quite large and well appointed. The colour scheme is a bit dark for my taste and the lighting could be brighter. The bathroom is normal sized, does not have a bath-tub but the shower stall is generous and fully equipped. The room was kept very clean. Service level overall (reception, restaurant and housekeeping) was very good. Polite, hospitable and efficient. The breakfast at the restaurant was very good quality and decent variety. As I did some research on prices throughout Muscat, the rates at the Best Western are competitive without being cheap. I would definitely recommend this hotel for a short or longer business trip.

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Caveman_1970, We are very appreciative and delighted to have served as your home during your first two months in Oman. We hope that we were able to meet your expectations, even in our most modest ways, and that you consider staying with us again in the near future. Sincerely, The management

"Western hotel in Oman"

4
13/04/2016

Typical of Omani hospitality, this hotel welcomed us with open doors at 4am with a room waiting for us after long flying. With modern decor, it is located near the government district and within walking distance of mosques, local eateries and some shops. A taxi or driver is recommended to travel to the larger malls. Rooms are typical of most equivalent hotels around the world however the service is what sets this hotel apart. Breakfast buffet is available with a wide variety on offer. Dinner and lunch are sometimes buffet, supplemented with a menu offering.

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear donovanm216, We are very humbled by your kind words and review of our Hotel services and facilities. Please be assured that we have shared your feedback with our team, to help inspire us all. We hope that you stay with us again on your next visit to Muscat, Oman. Sincerely, The Management

"Modern hotel, great room! "

5
01/04/2016

We had a fabulous room, the hotel was very modern with a glass lift which was impressive! Breakfast was nice with a decent selection, although the chocolate pastries we not worth bringing out. The car park was a little tight! But overall we had a very comfortable stay!

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Stephanie A, We are very appreciative of your kind words, and that you found our full-glass lifts and breakfast selection to your liking. Regarding your concerns about the chocolate pastries, please be assured that we have shared it with our F&B team to act upon. We hope you consider staying with us again on your next visit to Muscat, Oman. The Management

" Exceed expectations"

5
25/03/2016

Wasnt expecting much based on stays in other best westerns however this hotel was fantastic. Modern, clean, and well maintained. All the staff were extremely helpful and friendly. Room was stylish and had plenty of space. Really enjoyed my stay here and will return on next visit to Muscat.

BestWesternPreMuscat, Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear JTronc, We are delighted to receive your kind review and to know that you thoroughly enjoyed your most recent stay with us. Please be assured that we have shared your thoughts with our team, and look forward to your next visit when in Muscat, Oman. Sincerely, The Management

"Not bad..."

4
20/03/2016

It's an ok hotel, but a bit expensive for what you receive. I found the internet spotty, and the breakfast was stale and underwhelming. The staff service overall though is quite good, and people go out of their way to be helpful

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear R0llingSt0ne2011, We sincerely apologize if we were unable to meet your expectations during your most recent stay. Please be assured that we take your comments regarding our Internet speed and breakfast selection very seriously, and have shared it with our team to investigate and address. We hope that this isolated incident has not changed your overall perception of the Hotel, and that you reconsider staying with us again in the future. Sincerely, Angel Velasco Communications Manager

"Good hotel in an awkward location"

4
16/03/2016

The hotel is located in Al Khuwair were there is nothing much to roam around. It is far from the malls and only accessible thru expensive taxi if you want to venture to Qurum beach and etc. The concierge service was impeccable however room service was so so. Food was just great. The rooms were comfortable and offered a good night sleep. WIFI signal is strong.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Jcgmd H, Thank you for providing us with your kind feedback regarding your most recent stay. We are pleased to share that our Front Desk staff are more than willing to assist guests with their transfer requests, and that we have taken note of your comments regarding our room service. We hope to welcome you again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Comfortable Hotel with Scope for Improvement"

4
10/03/2016

First the good points: Helpful staff. Convenient parking. Walking distance to a few outside restaurants. Free WiFi. Breakfast had quite a lot of variety (for non-vegetarians). HDMI cable provided with TV. Rooms are spacious with comfortable beds. Now the Negatives: Fan blower speed cannot be controlled on the A/C (it kept on changing speed automatically). Water temperature kept on suddenly changing in the shower. Room door lock did not work (latch was the only savior). No plug point near bed. Only one free plug point in the whole room near desk. TV signal was erratic. Very limited vegetarian food options. Toothbrush, shampoo, shaving kit, comb not provided. No master switch to switch off lights before sleeping (each light has to be put off individually). Elevator got stuck while carrying 8 people even though capacity mentioned was 16 people! Reward points not credited because booking wasn't done through their website. Name on the invoice at check-out was wrong and correcting it wasted time. They did not have non-smoking King Bed available even though it was selected at the time of booking.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear siddd, Please accept our sincerest apologies if we were unable to meet your kind expectations during your most recent stay with us. Kindly be assured that we take your comments very seriously, and that we have shared it with our team to investigate thoroughly and address. We hope that this isolated incident has not affected or changed your overall perception of the Hotel, and that you reconsider staying with us again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Good quality hotel"

4
09/03/2016

A good city centre hotel but very much centered on business clients. Rooms are adequately sized, staff are well above average and rooms are clean. Only ate breakfast as we were going on to Sohar but food is tasty and served as a buffet

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Ian S, We are greatly delighted by your kind words and for finding our rooms to your preference, we hope that you enjoyed your stay and had a safe trip to Sohar. We look forward to being of service to you on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Comfortable, Clean, Affordable"

4
29/02/2016

Located a short stroll away from popular restaurants and cafes this hotel is a great base for sightseeing in Muscat. Taxi from the airport is 8 OMR. The Royal Opera House Grand Mosque, and local attractions are easily accessible by taxis. (Muscat is not very pedestrian friendly and there did not appear to be public transport.) Breakfast is very satisfying with good service by the staff. The rooms are quite spacious, clean and comfortable. Enjoyed the dates and coffee in the lobby. No complaints.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Flane, Thank you for taking the time to provide us with your feedback. Please be assured that we have shared your kind words with our team, to help inspire us in continuing to delight our guests. We look forward to welcoming you again soon. Sincerely, Angel Velasco Communications Manager

"Good hotel but taxi scam"

3
28/02/2016

PRO. Large comfortable with room and bathroom will all amenities including flat panel TV, mini-frig, hair drier, good sized closet. Hotel and room very clean. Helpful and friendly staff. Very good buffet breakfast included in price. Good WIFI throughout hotel and in room. Good location near to ministries. CON. Not much of a view. Not so close to market or restaurant by foot. Need more lights in the room at night. BEWARE. There is a potential taxi scam: I prepaid a taxi for 3AM (a hefty 12OMR for a 10 minute ride!) only to find another passenger entered my cab who was either paying the same like me (so driver gets double) or not paying at all (so I have to pay for both). I complained to the desk manager but to no avail. This is completely unfair and left me with a very bad taste in my mouth after an otherwise nice stay. Therefore no 5-stars.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear GlobalCit59, We are very appreciative of your kind words and are delighted to learn that you enjoyed your stay in our room and found it 'large and comfortable.' Regarding your concern about the public taxi, please be assured that we take your comments very seriously and have discussed the matter with our team to investigate and address. We wish to share that the Hotel is more than happy to assist you with airport or city transfers done through the Front Desk, so that this unfortunate isolated incident could be avoided. We hope that you consider staying with us again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Good budget hotel !!"

4
27/02/2016

Positives : 1. Centrally located 2. Professional & courteous staff 3. Good breakfast 4. Taxi stand below the hotel 5. Parking available ( could have been better planned) 6. 30 mins from Muscat airport 7. Starbucks outlet at the lobby level 8. Omani fusion restaurant at the lobby level 9. Spacious & clean rooms Negatives: 1. No bar 2. Limited TV channels Will highly recommend this hotel to regular business travellers. Will return. Room Tips: higher the better & the ones away from the lift (less noisy)

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear suraj_dan, Thank you for taking the time to provide us with your kind and detailed feedback. Please be assured that we have shared your thoughts with our team, to help inspire us and push us in doing better. Regarding the concerns that you pointed out, we do not serve alcoholic beverages while we have taken note of your request for more TV channels and are currently exploring at doing the needful. We look forward to welcoming you back! Sincerely, Angel Velasco Communications Manager

"Great value "

4
21/02/2016

The rooms are very clean - what you need for few nights stay if you wanna spend your day out on business day or sightseeing. I am very picky, if I say it is worth the stay here then it is. There is nothing much to see around. I been to the two most expensive hotels in Muscat. Just normal pool and very simple beach, nothing extreme for what they charging. Come on, not even close to being in Maldives. Prices are ridiculous for something so simple. this is why this hotel make it to my best choice to stay in Muscat. Stuff is great - My favorito person in the whole hotel is the bellboy. He always have a huge smile. Keep it up boy.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Ange411, We are delighted to have been your home during your time in Muscat, Oman. Please accept our heartfelt thanks and know that we have shared your kind and inspiring words with our team, specially our concierge Abdullah. We hope to welcome you again soon. Sincerely, Angel Velasco Communications Manager

"Didn't expect it to be that good !"

5
20/02/2016

This is my 2nd hotel in Muscat and believe or not, I did not expect to enjoy my stay in this hotel. I'm still there for a business trip and haven't checked out yet but for the last 5 days I had nothing but positive experience. Rooms are very clean and very spacious !! Big Flat TV screen and comfortable bed. It has all the amenities a 4 stars hotel offers and the decoration is nice. Staff is helpful and their attitude is friendly. Breakfast isn't the best but much better than expected. Room service is fast and price is reasonable. Wifi signal is excellent however you're limited to 1mbps only. The only uncomfortable thing is the location as road work down there is annoying but I hope it gets better with time. Definitely worth the money. It's our new favorite hotel.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Karim M, We are enchanted by your kind and humbling words, and that we were able to meet your expectations during your most recent stay with us. Please be assured that we take your comments very seriously, and have also shared your concerns about our breakfast buffet spread with our Food and Beverage team to address. We hope to welcome you again on your next visit to Muscat. Sincerely, Angel Velasco Communications Manager

"Average hotel, poor service"

2
17/02/2016

Incredibly bad attitude from hotel management when dealing with corporate booked accounts. Hotel also took the UK food allowance and charged a rate at 75% of the exchange rate. Left a bad taste. Rooms are OK but for some reason we're very warm despite it being February and cool outside, would be interesting to see this in summer. If you are driving or hire a car beware that parking is extremely limited and spaces are very small so be prepared to struggle. There is no valet parking and no guarantee of space.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear TarkersUAE, We sincerely apologize if we were unable to meet your expectations during your stay. Please be assured that we take your comments very seriously, and that we are doing the needful. Should you wish to discuss the matter in detail, please do not hesitate to reach us. We hope that this isolated incident does not affect your overall perception of our Hotel services and facilities and reconsider staying with us in the future. Sincerely, Angel Velasco Communications Manager

"Really impressed. "

5
16/02/2016

I stayed here on a business trip and I definitely would recommend it. On the first night the room was quite noisy and the staff immediately got me moved to another. Anything I needed help with was not a problem to the staff. Buffet breakfast has a great selection. Room was very clean and bed comfortable. There is a Starbucks coffee kiosk in reception and Omani cafe that served great quick snacks. When I visit Oman again on business I will stay here.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear NItraveller15, We are humbled by your kind and generous words on your most recent stay with us. Please accept our heartfelt appreciation and gratitude, and that it was our pleasure to be of service to you during your visit. We look forward to your return. Sincerely, Angel Velasco Communications Manager

"Best and excellent hotel love to stay again and again...."

5
24/01/2016

I'm very happy to stay again this hotel..excellent service from all department front office reception house keeping and Restaurent room service,,,also very good sleeping quality room,good breakfast totally helpful staff specially mr.noel reservations/front office manager,,also mr.ansar/ms.challerne and joylene was excellent and very helpful...I recommend to stay best western premier in Muscat and all over...best regards...Mohnish.b

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear kavithaa65, We are very appreciative of your kind words and are humbled to know that you enjoyed your most recent stay with us. Please be assured that we have shared your feedback with our team, specially our Front Office staff. We look forward to your next visit! Sincerely, Angel Velasco Communications Manager

"best hotel for business trip"

5
23/01/2016

i was been in this hotel on the April 2013. it was a flawless residence in the Muscat. every day after my whole working day i come back to hotel and i had a nice recreation. breakfast in hotel is a best, the stuff of the hotel is very responsible and kind-hearted. the rooms is very clean and comfortable. thank you for hospitality, i hope in future i will come back.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Marat86, Thank you for sharing your kind feedback with us! Since your last visit, we have done our very best to keep improving our services and facilities. We are pleased to share that we offer We Proudly Serve Starbucks hot and ice coffee blends, as well as introducing more variety to our a la carte and buffet selections. We hope to welcome you again on your next visit to Muscat, Oman! Sincerely, Angel Velasco Communications Manager

"Great City Base"

4
16/01/2016

Two nights in the city and the Best Western proved perfect. Nice rooms. Helpful staff. underground parking. Buffet breakfast although basic was ample and set the day off nicely. Great recommendation from staff for local attractions. WiFi signal good. (Skype is blocked in Oman)

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Mrblook, We are delighted to receive your kind words and to learn that you enjoyed your two-night stay with us. Regarding the complimentary buffet breakfast selection, please be assured that we have taken your feedback under consideration and shared it with our team to address. We look forward to your next visit when in Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Pleasant stay and friendly staff"

5
10/01/2016

No views from the room, but the hotel is conveniently located just 5-minute drive away from the shopping malls. Buffet breakfast had a good variety, wifi fast, rooms were comfortable and I had the chance to go for a short swim in the small indoor pool they had. The hotel also has a decent gym, sauna and a Starbucks coffee chain at its lobby. Staff from the concierge desk to the restaurant managers were friendly and I would like to commend Mr Raju Lama for his helpful and winsome service right from when we alighted from the taxi. Overall a very pleasant stay and would definitely return.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear NaniSG, We are very appreciative of your kind words and pleased to know that you enjoyed your stay at our Hotel. Kindly be assured that we have shared your encouraging comments with our team, including Raju, and look forward to welcoming you again on your next visit when in Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Just wonderful!"

4
01/01/2016

Finished up a winter break before flying home and it was bliss! For a family room we were given interconnecting rooms and they were great. Both rooms were spotless and all hotel staff fabulous. Food portions were huge in the restaurant , never finished my bolognaise once! Taxis to big mall 10 mins away were generally 10 rials. This seemed expensive compared to what we are used to and so a trip there and back soon racked up. (£40 return) However, there we are, able to get one right outside a lovely hotel in a Gulf country. Would definitely recommend and return!

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear TeamPreston, We are delighted to have hosted your winter break stay while in Muscat, Oman. Please be assured that we have shared your kind words with our team; specially with our chefs who are more than happy to serve your favorite bolognaise on your next visit. Regarding transfers, we are pleased to share that our Front Desk staff are more than happy to assist you as well. We look forward to welcoming you again soon! Sincerely, Angel Velasco Communications Manager

"My second home last year"

4
01/01/2016

I was on a long term assignment in Muscat and flying in and out for 3 months. I have stayed at this hotel for a very long time (including Ramadan) and can safely call it my second home. The staff is very helpful and will go the extra mile to make your stay comfortable. The rooms are exceptionally large and very well equipped. Beds are great and ensure a comfortable rest. There is a sofa as well in the room for those TV moments. The wifi was good (and free) and for a change this was one hotel where lighting wasnt a challenge! I liked the simple but functional breakfast spread. The location of the hotel is nice, close to major offices and a (long) walk from food street. But the staff will arrange for a trustworthy taxi (haggle with the driver for a good price) and you're set.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear The_Young_Monk, Thank you for continuing to make our Hotel your home when in Muscat, Oman. Your kind words mean a lot to us as we strive to delight all of our guests with our services and facilities. We hope to welcome you again soon on your next stay in the country. Sincerely, Angel Velasco Communications Manager

"overnight stay"

4
26/12/2015

I arrived at midnight after a long drive from Dubai and the staff were very courteous and helpful when I arrived with my room ready. I checked out the following morning at 9am. A pleasant and enjoyable stay.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Maria C, We are delighted to know that you were able to enjoy your stay with us even if it was only for a short period. We hope that you consider staying with us again on your next visit to fully experience what we have to offer including our fitness room, personal sauna and swimming pool. We look forward to welcoming you soon! Sincerely, Angel Velasco Communications Manager

"A Comfortable Basic Hotel"

3
13/12/2015

The hotel is half way between the airport and the city of Muscat. Nothing special about the lobby and entrance. Spacious clean rooms with basic amenities and free wifi. Plenty of TV channels in several languages were available which was nice . Staff are nice and breakfast is average. Not bad for a few nights of stay if the location suits you. Over all a trouble free stay.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear hossein_hosseini, We are very appreciative of your kind words regarding your most recent stay with us. Our team tries its very best to provide guests with a delightful stay; including offering complimentary high speed WiFi and a diverse selection of international TV stations/ channels to choose from which we are glad to know that you enjoyed. We hope to welcome you again on your next visit to Muscat, Oman! Sincerely, Angel Velasco Communications Manager

"Long Stay"

4
11/12/2015

Stayed in this hotel for over a month and was staying for days in between and location and rates were the deal breaker. Close to our office and the malls in Muscat. No frills hotel but I did enjoy my stay. Recommendable specially if you are to move to Muscat permanently.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Leon S, Thank you for making us your home while in Al Khuwair, Muscat. We hope that you enjoyed your stay, and that you were able to try our dining options as well as our indoor heated swimming pool and fitness center. Please be assured that we have shared your comments with our team, and that we look forward to your next visit. Sincerely, Angel Velasco Communications Manager

"Reasonble Hotel"

4
10/12/2015

I stayed here for 6 nights in November 2015. The staff were friendly and helpful and always polite. I arrived to be given a smoking room which I di not want but the staff changed me the next morning after NS rooms became available. Good breakfast and good coffee at the coffee bar but the meal in the adjoining burger type café was somewhat disappointing. This did not really detract from my stay and I would recommend this hotel.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear garycT8028ZL, We are delighted to read your kind review of our hotel, and learn that you enjoyed your stay. Regarding the meal you had at Moza wa Khamis, our Omani Fusion Café, please be assured that we have shared your feedback with our Food and Beverage team to investigate and address the matter in order for us to continuously improve on our offerings. We look forward to welcoming you again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Great hotel in Muscat"

5
04/12/2015

The Best Western Premier hotel in Muscat is a very good hotel. It is only a couple of years old and well kept. Everything is very clean. Check in and guest services are wonderful. Good restaurant and coffee house. Try the spaghetti. My favorite.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Doug_Bat, Thank you for sharing your wonderful feedback and finding our services rather delightful. Please be assured that we have shared your kind words with our team. Our Chefs send their regards and are more than happy to serve you your favorite spaghetti on your next visit. We look forward to welcoming you again. Sincerely, Angel Velasco Communications Manager

"Place is OK Ok for a Short Stay"

3
03/12/2015

I visited this hotel in November 2015 for a brief period of 2 Nights, check-in was fast and we were placed in our rooms within 20 mins of entering the hotel, Rooms were similar to any 4 start hotel, entrance was a bit crammed up as it has an Almirah just near the entrance which makes the walk into the room little cramped. Rooms did not have ambient light and in nights even with all the lights onn it seems dark, View from my room was this big warehouse, Breakfast was Ok Ok, you have limited choices but that is accepted. There is a starbucks coffee at the entrance but without any board its hard to Identify until u ask, I am a regular in Muscat and usually stay in Park inn which is much more centrally located and have much more options nearby, Would prefer Park inn over Best Western

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear VikramKrishan, We are very appreciative of your kind words on your most recent stay at our Hotel. Please be assured that we have shared your feedback with our team to help us improve our services and facilities to delight all of our guests. We hope to welcome you again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Below expectations"

3
27/11/2015

Was not as expected at all. Sooms are ok but room service was terrible as well as the on room dining menue. I wouldn't stay there again The view from my room was terrible. Looking to an old scrap yard.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Marwan75, Thank you for taking the time to leave your kind feedback on your most recent stay with us. We sincerely apologize if we were unable to meet your expectations and invite you to feel free to contact us should you wish to discuss the matter in detail. Regarding the in room dining menu, please be assured that we have shared your comments with our team to investigate and address should need be. We hope that you reconsider staying with us again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Has everything you need for a visit to Muscat"

4
20/11/2015

The room was big and the beds were comfortable. The breakfast was good. The shower was not particularly hot either in the evening or the morning, having said that it was perfectly adequate. It is not in the prettiest area but taxis are easy to get (about half the price if you walk 30 yards away from the hotel and like to haggle!). The glass lifts inside the hotel were my favourite bit. Reception staff were helpful and it does have a Starbucks.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Nicknicklambert, Thank you for the great feedback about our guest rooms and breakfast buffet selection. We are very appreciative of your kind words which we have shared with our team. Regarding transfers, we are pleased to share that you may approach our Front Desk for assistance. We hope to welcome you again to our home on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Adequate for a business trip"

3
14/11/2015

The good points: the rooms are spacious, tastefully decorated and clean. there is a kettle and tea/coffee and two small bottles of water in each room and a small minibar with snacks. The beds are large and mattresses firm and comfortable. The staff are friendly and helpful. The breakfast is extensive with a good selection of cereals, croissants/pastries, arabic foods and cooked breakfast options - although there is no marmalade and the bread is poor (and sometimes stale). And finally they offer free wifi in the rooms and communal areas. Log in once and you don't have to log in again. Now the not so good points: the least good thing about the hotel is its location - surrounded by large roads, there is a constant hum of traffic and little to do in the vicinity. The views from the windows are dual carriageways and a yard full of scrapped cars. There are two restaurants the other side of the dual carriageway; one of which, the Al Aktham, is ok for Indian food. Otherwise there is nothing in the neighbourhood and one needs to take a taxi (or walk for 30 minutes) to find any decent restaurants or malls. It is a 20-30 minutes taxi ride from Muttrah which should cost OMR 3-4 but they will ask for OMR 7, so you have to bargain hard! The hotel boasts a gym and pool. The pool is not pleasant, too hot and walls have peeling paint. The gym is small and the exercise bikes are both broken; there is no rowing machine and no weights machine although there are some lifting bars, two running machines and two step machines. The a la carte restaurant/room service menu is simple but disappointing: expensive for what it is the cooking is not of a high standard: the cheese fettuccine was piping hot, but very stodgy. The gnocchi was unavailable and the curry bland. Oh and there is no business centre. This is definitely a hotel for those travelling on business who will spend little time in the hotel but want a comfortable room in which to sleep.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear WWWorker, We are very appreciative of your kind words and for your taking the time to leave a thorough feedback of your most recent stay at our Hotel. We are pleased to share that our breakfast selection is one of the best value-for-money offerings in the city, and that we constantly change our menu to ensure that we cater to both our short and long stay guests. Regarding the points that you have carefully cited, please be assured that we have shared this with our team to investigate and take action on. We sincerely apologize if we were unable to meet your expectations in these areas, as we are admittedly undergoing some maintenance work with our fitness equipment at the time which has now been rectified. We hope that you consider staying with us again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Clean and central hotel"

4
12/11/2015

We were totally satisfied with our stay at BWP hotel. The check in and checkout were quick with no waste of time. The staff was quite cooperative. The rooms and bathrooms were clean. There was some clogging of water in shower area which needs to be addressed. Breakfast was decent and attached restaurants interesting. All in all good for business travellers and value for money. I would definetly recommend to friends and fellow travellers.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Simtara2002, We are very thankful of your great feedback on your most recent stay with us; and that you found our check in and check out experiences a breeze. Our team tries its very best to delight all of our guests and make sure that we can help make processes such as the previously mentioned quick and easy for your convenience. Regarding the matter you raised with the shower drain, please be assured that our Engineering team has already taken proper action. We look forward to your next visit! Sincerely, Angel Velasco Communications Manager

"Great Hotel"

4
04/11/2015

My company put me up in this great hotel while I was visiting Muscat. Rooms - Great size and lovely beds which I must state are really comfy. Didn't want to get up. Bathroom is of a nice size but the rainfall shower has to be the best part. Super clean which was great to see. Generally shower heads are full of mold or other interesting things but I was happy to see it was super clean! Major plus from my side. Hotel - Nicely laid out hotel! Easy access to rooms and lifts. Not 100% sold on the Starbucks in the lobby as it can be operated as a proper Starbucks which would be amazing. Location - not the most easiest to get to but when u do it is a treat.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Deepak K, We are delighted to read your kind review of our Hotel and to learn that you enjoyed your stay with us and had fun with our rainfall showers which is a feature offered in all of our guest rooms. We are also pleased to share that, we our doing our very best to introduce more items at our WE PROUDLY SERVE STARBUCKS coffee shop. We look forward to welcoming you again soon on your next visit to Muscat, Oman! Sincerely, Angel Velasco Communications Manager

"Excellent"

5
04/11/2015

This was my seventh trip to Muscat, but the first time in Best Western. I took the decision to try something for a change and I was not disappointed. The check-in was fast and smooth. The rooms were huge and very appropriately lit. Even the rest rooms were huge and well maintained. The staff was very nice and welcoming. I personally felt that the breakfast menu offered less options than other hotels, but whatever they offered was delicious. Even the room service was very good and very prompt. Overall, it was a very nice experience, especially for the kind of business trip I was in I would recommend this hotel everyone travelling to Muscat.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear ayan_bhattacharyya, Thank you for considering BEST WESTERN PREMIER Muscat on your 7th trip to Oman! We are more than appreciative and humbled by your choice, and are delighted to hear that you enjoyed your stay with us. Regarding the breakfast selection, please be assured that we take your comments very seriously and have shared it with our F&B team to consider. We look forward to welcoming you again! Sincerely, Angel Velasco Communications Manager

"Not recommended"

2
24/10/2015

Well Muscat is totally expensive but if you try book for value of money,I recommend you to book in Tulip or etc that are around . Reception are nice and helpful specially there is guy named RAJU! but management is really poor.my refrigerator was broke and nobody took care of it , there is no special room services available to the room,I did call reception about 3p.m and she just said no there is no food!! Wifi is good!! You will need to hire a care or take a taxi because nothing is around and for walking was too warm for me.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear EhsanMansouri, Thank you for sharing the challenges you experienced during your stay with us. Please be assured that we take your comments very seriously and have shared it with our team to investigate and address. Regarding room service, we do offer an extensive a la carte menu and also a special set menu for late night requests. We sincerely apologize for any inconvenience you experienced and wish that you reconsider staying with us again for us to be able to provide you with the brand of Best Western Premier hospitality that you have come to expect. Should you wish to discuss the matter in detail, please do not hesitate to reach us. Sincerely, Angel Velasco Communications Manager

"Nice hotel; upper floors are noisy"

4
19/10/2015

We were on the seventh floor and our room was very noisy due to a generator on the roof. The friendly staff helpfully changed our room when we asked. Breakfasts were nice with lots of choice. It was easy to get taxis right outside the hotel.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Sarah A, Thank you for sharing your kind review with us and we sincerely apologize for any inconvenience caused by the noise in the room initially assigned to you. Please be assured that this isolated incident was resolved by our Engineering team on the day itself, as they were doing routine preventive maintenance at the time. Our team was more than happy to shift you to another room at your request, and hope that you enjoyed the rest of your stay with us. We look forward to welcoming you again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Best Western Muscat Oman"

5
17/10/2015

This hotel is great. The rooms are great for the Star Rating and the Service is good. The Breakfast and Lunch Buffet items could use some continue improvement, but overall really good. The location is fantastic.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Martin, We are delighted to read your thoughts about our Hotel and overall service. Please be assured that we have shared this with our staff, and that our Food and Beverage team are working day and night to continuously improve our selection. We are also elated to know that you found our location in the heart of Al Khuwair rather convenient. We look forward to your next visit. Sincerely, Angel Velasco Communications Manager

"Value for money "

3
17/10/2015

Stayed here for a night on Friday with friends. Great little hotel, comfortable and clean and in a good location. Breakfast was a little poor but the coffee shop (Starbucks) was a winner and easy access in and around the city. Would recommend for a last minute trip like we did

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Thomasd04, Thank you for spending one of your busy weekends with us. We are very delighted to know that you had a wonderful time while in Muscat, Oman, and look forward to your next visit. Sincerely, Angel Velasco Communications Manager

"Say Thanks "

5
16/10/2015

I spent two weeks at Best Western Primer Muscat Hotel . I really liked this place! I liked atmosphere of the hotel! Room and service was excellent . I want to say thanks for Iveta and Charalene (guest relations executive) for there help thay were very friendly and tried to help me every time and thanks also for Raju for help every time

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Hisham S, Thank you for sharing your kind words with us regarding your two-week stay at the Hotel. We are more than happy to have been of service to you, and our Front Desk team including Iveta, Charlene and Raju send their warm greetings as well. We hope to welcome you back to the Hotel on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Good business hotel"

4
15/10/2015

Despite being small, the rooms are clean and comfortable. The breakfast menu was basic but there is a Starbucks and a nice concept restaurant downstairs Service was good and the staff were generally friendly. I would stay here again. The hotel is not on the main road so not all the taxis can find it easily.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear J_harazi, We are delighted to hear that you enjoyed your stay with us and liked what we have to offer. Please be assured that we have shared your words of encouragement with our staff, to help inspire them to continue providing the kind of service and hospitality that you have come to expect. We look forward to your next visit. Sincerely, Angel Velasco Communications Manager

"Above average!"

3
29/09/2015

The room was spacious with great bed to sleep on. The location is 30 minutes drive from Airport and not too far from city centre. It's 10 minutes drive to one of the biggest mall in Muscat, Oman Avenue Mall, and about 20 minutes to the traditional market, Muttrah souq. The staffs were very friendly. A filipino lady received us and she gave us late check out as well. Before arriving I made a last minute call for a car pick up and they did it perfectly. Small restaurant on the side served good food. The bigger one served business lunch (buffet) with decent rate. Wifi was free and worked fine.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Donny H, We are delighted to hear that you enjoyed your most recent stay with us. Please be assured that we have shared your kind feedback with our team. We are also humbled by your kind words of how you were able to experience our dining options-- Moza Wa Khamis Omani Fusion Café and our main restaurant, The Atrium. We look forward to your next visit. Sincerely, Angel Velasco Communications Manager

"Very Average"

2
26/09/2015

Muscat is a beautiful place and we did not need much in terms accommodation. When we got there the the king size rooms we requested were not available and we got singles instead. Our room was cleaned only at 4pm which is the time you get back from your day out and need to get cleaned up. Try not to stay near the elevator as the locking mechanism makes a lot of noise. Breakfast was good nothing special and all in all just a very very average stay

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear JakesRyall, Thank you for sharing the challenges you experienced during your most recent stay with us. Please be assured that this isolated incident has been shared with our team to investigate and address, and accept our sincerest apologies if we were unable to meet your expectations. We hope that this has not affected your opinion of our services, and that you consider staying with us again. Sincerely, Angel Velasco Communications Manager

"Nice hotel, friendly staff"

4
25/09/2015

I enjoyed my stay in this hotel. The rooms are nice, spacious enough but not huge.The bathroom has shower, not bathtub, but this is not a problem. The hotel is nice, close to city center, staff is very friendly and courteous, always with a smile (thank you for that). Breakfast was good. The parking underground is a little bit tight, but you can park also in the street. I would recommend this hotel for short stays. Will definitely stay there again.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear PhoebeGreen, We are very appreciative of your kind words and that you took the time to leave a review of our Hotel. Our team is more than happy to offer a warm smile and any assistance to you and all of our guests if only to brighten your day in our own little way. We hope to welcome you again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager

"Comfortable place in the heart of Muscat"

4
21/09/2015

Good rooms which are pretty spacious. Fortunately internet connectivity is very good in rooms. Breakfast is fine though with a limited selection. There are some good restaurants in the vicinity so eating out wouldn't be a problem. Bathrooms are very clean though slippery possibly due to an overuse of detergent or cleaners. Well maintained place probably because it's reasonably new.

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Thomas K, Thank you for your kind words regarding your most recent stay at our Hotel. Please be assured that we have shared your feedback with our team. Regarding your kind suggestion on our guest bath rooms, our Housekeeping team has already taken action to ensure our guests' safety and convenience. We look forward to your next visit! Sincerely, Angel Velasco Communications Manager

"Hotel stay feedback"

4
18/09/2015

I have stayed at BW Premier Muscat .My over stay was satisfactory .Except for the Fitness club i advise to keep few Yoga Mats for the floor exercise in the Fitness club. Rest my over all experience was very good .

BestWesternPreMuscat, Public Relations Manager at BEST WESTERN PREMIER Muscat, responded to this review
Dear Alok N, We are delighted to read your comments and appreciate your kind feedback in helping improve our Fitness Center. Please be assured that we take your comments very seriously and have shared it with our team to address. We hope to welcome you again on your next visit to Muscat, Oman. Sincerely, Angel Velasco Communications Manager