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Best Western Hotel of Murphy, Murphy

4.5/5  - basé sur 351 notations.
1522 Andrews Road, 28906-5113, Murphy, United States - See map
Best Western of Murphy - Best Western of Murphy The Best Western of Murphy is ideally located in the center of Murphy. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

This friendly Murphy hotel offers easy access to hiking, fishing, mountain biking, Trail of Tears, Tail of the Dragon and Cherohala Skyway. Limited pet friendly rooms (with extra fee) available-call ahead. A stay at this cozy Best Western of Murphy hotel offers many amenities - enjoy cable satellite television, free wireless Internet, a refrigerator, an in-room safe and a mountain view. Wake up feeling refreshed and enjoy a complimentary continental breakfast - including pancakes, coffee, fruit and more - each day. After getting the right start to your day, you'll be ready to explore the area. Not sure what to do or where to go? Our friendly staff will go out of their way to ensure you have the best experience possible. Explore the shops and cafes of historic downtown Murphy, just a few minutes away. Discover the rich history and gorgeous scenery of the area at Trail of Tears, Fires Creek Recreation, Joyce Kilmer Forest and Blue Ridge Parkway. If you're looking for fun and adventure, Harrah's Casino is only 1 mile away and local winery tours, zip lines, world class whitewater rafting. Motorcyclists can explore the open road while staying at the rider-friendly Best Western of Murphy. Tail of the Dragon offers 318 curves in 11 miles, making it a well-known biker trail and Cherohala Skyway features beautiful views of the National Forest. Those traveling on business are ensured a productive trip, as Snap-on® Tools, MGM Brakes and Murphy Medical Center are all within seven miles. Not only will you have access to so much close to this Murphy hotel, but you can also relax and unwind on site. Splash around in our sparkling outdoor pool or sunbathe on our serene sundeck. This Murphy, NC hotel also offers many other amenities, including a business center, a 24-hour front desk and free parking. Contact hotel for availability if traveling with a pet.

Best Western

Hotel of Murphy

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 351 guest reviews
NOTE ISSUED
Excellent
184
Very Good
109
Average
34
Poor
13
Terrible
11
REFER TO NOTICE
Business Business
37
Couples Couples
116
Family Family
104
Friends getaway Friends getaway
42
Solo travel Solo travel
37
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"You won't be diappointed"

5
09/11/2018

Best staff! Clean and efficient. Good value. Older facility but clean and in good repair. Great breakfast. Easy in and easy out. Close options to eat, within walking distance. I stay here every time I am in town, which is once a quarter.

"Fun in the mountains"

5
02/11/2018

We loved staying at the Best Western in Murphy, NC. The place is very clean and comfortable. It is in a good location and met all of our needs. I would definitely stay there again to my next visit to this area.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thanks so much for the great review. It is rewarding to know that our efforts are appreciated. We look forward to your next visit tot he area.

"Short Casino Trip"

5
13/10/2018

Overall this was a good experience. We decided to stop at the casino on our way home. We couldn't have asked for a better place to stay. There was an excellent restaurant within walking distance to the hotel. We enjoyed our stay.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking a few minutes to write us a review. I am glad that we were able to meet your expectations and look forward to seeing you on your next trip to Murphy.

"Great place to stay!"

5
09/10/2018

Nice clean rooms, friendly staff, beautiful scenic view. Close to shopping and restaurants. Would recommend staying at this place. Would definitely stay here again. Only downside we had was the loud motorcycle noise

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you so much for taking time to give us this glowing review. Our staff tries hard to make each guest experience great - it is good to know when they succeed.

"Most enjoyable night ever at a reasonable price."

5
20/09/2018

When I arrived here with my wife I was very satisfied with the accommedations provided and the fact that they had smoking rooms and accepts pets. It was the most enjoyable night ever at a resonable price.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for your kind words. I am happy that you had a great experience and look forward to seeing you on your next trip to Murphy.

"Good value Motel"

4
23/08/2018

Nice stay i stayed at Best western for the convenience of being close to harrahs the room was nice and clean . The motel is older but a good value .The Staff was nice and was able to get a first floor room . Would recommend anytime.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We appreciate your recommendation and I am glad everything went well for you.

"happy"

4
19/08/2018

good place to stay......staff are great...close to harrahs, very important to me, and the main reason i chose best western ,,,,,love the atmosphere,,,,love the mountains....people are very courteous everywhere there.. i feel good when I'm there...

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I am glad to hear that you enjoy our area here in the mountains. I am also glad to hear that your stay with us was what you expected and that you felt welcome.

"Great for Humans and PETS"

4
06/08/2018

We were on the bottom floor, on the back side of the motel...which was perfect for us! We were traveling with two small dogs and was not sure what to expect. Everyone was friendly, helpful, offered suggestions on places to go where pets are welcomed. The doggie area was pretty large, well maintained grassy area, with free 'poo' bags. We will take our fur babies back there!

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We always enjoy having both our two legged and four legged guests. I am glad that you enjoyed your stay and look forward to seeing you the next time you are in Murphy

"Good stay, good value"

1
21/07/2018

Way up, in Murphy, the air is fresh and clean, this Best Western, is thebest value,. Nice room, nice breakfast, attentive staff. Great for Folk School people, or Game of Chancers alike. I have stayed twice, in order to go see the Kelischek Renaissance Wind Instrument Store.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for the kind words. The rating system is a 1 for poor and a 5 for great. I am glad that you were happy with your experience.

"Casual get away"

5
16/07/2018

All of their employees will do everything they can to make sure your trip is enjoyable. The rooms have always been cleaned thoroughly and very quite. They also offer rooms for pets fora little upcharge. Close to Harrah's casino

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for the kind words. We do appreciate all of our guests and try to make them as comfortable as possible. We look forward to your next visit.

"Motorcycle trip"

5
26/06/2018

We arrived during a rain storm and were greeted by one of the reception staff with dry towels in hand. We experienced such a warm welcome, got our rooms and the hotel put our wet clothes in their dryer for us. My husband and I love to stay in this location any time that we visit the smokies. It is our 4th visit.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I will say that your group looked a bit like a group of drowned pups when you arrived. I am happy that we were able to help make you more comfortable. We appreciate you choosing us for your stay away from home place when you are in the area. We look forward to your next visit (hoping that it is a bit drier lol)

"Rude at check in"

2
06/06/2018

I attempted to check in at 2pm & was greeted with a very rude respponce first to stepping on her freshly moped floor. I had never seen or even heard about the check in policy, but when I did read it I did not see anything about being rude to a guest who was attempting to check in for a 3 night stay ( & a rewards member). The breakfast was very inadequate. WE only ate there the first am & had to go out the other 2. Air conditioner was barely adequate in cooling the room. Only good is a good shower. Construction on site.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I apologize for any rudeness you experienced. It is not our policy to be rude, but, rather to be very welcoming. I have addressed this issue with the person responsible. Just as an explanation, on weekends, it is difficult to have rooms ready prior to 3 pm since guests from the night before often do not get checked out prior to 11 am and housekeepers need time to get the rooms clean. When possible, we do try to let guests check in early. I am sorry about the breakfast being inadequate. Due to the construction, we have had to restrict the offerings in order to meet space and health department requirements. We should be back up and running by the first of July. I do hope that you will give us another chance to prove to you that we can provide superior service and care.

"First Stay with Best Western"

4
06/06/2018

As I write this I will try and keep in mind that this is a 3 start hotel or less. I read many reviews on this site about the staff and problems with them. The staff here were all super nice. This location has a little construction in the lobby so that they can improve the size of the area for the lobby and breakfast space which is very much needed. While I would not have used it anyway, I did not know there was an pool until I checked out and saw it in the middle of the parking lot. The hotel staff never mentioned use of a pool. In defense of the previous reviewer, I too entered this property backwards because it not clearly marked and I drove around the building twice because we actually did not see the office, maybe because of construction or maybe because I was tired. Our room was quiet, clean, and a very comfy bed which is more important to me than any of the other things. I do suggest that the hotel replace all towels. We had one that was good and the rest looked worn and dingy. As for breakfast, I missed it both days because I got a late start so I can't give a report about it. I do know that at 9:05 everything was locked up and both regular coffee pots were empty on both mornings I was there.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking time to let us know what areas we can improve on. Due to the construction of the new addition to the lobby/breakfast area, our signage needs to be replaced. We are in the process of replacing all of our linens, both towels and sheets, with upgrades. I apologize for the empty coffee pots and have spoken to the person responsible for keeping them filled. Again, thanks you for the review.

"It is a criminal offense to park under the canopy"

1
31/05/2018

Rude lady on a power trip works up front. I had parked under the canopy as I do with all the hotels prior to check in. I got to this particular hotel earlier than usual because who knew a monsoon could be found in the westernmost part of North Carolina? So I waited under the canopy until 5, or at least I tried. Front desk lady comes tapping on the window. I rolled it down and she starts up with an attitude right out of the gate. If she had come up and asked me nicely to move, I'd have dealt with it, but after a long drive I don't particularly care to put up with people's crap. I told her I had a reservation and that I was about to check-in in 20 minutes and I'd be happy to move after I checked in. Mind you, there's plenty of room for people to pass by under the canopy. Additionally there were no visible signs indicating no parking, not that I had left the vehicle or that I intended on leaving it there over night. I tried to convey this all to her, but her response was if I didn't move, she would call the police. I never knew I was going to be so close to becoming a criminal when I woke up this morning. You know, the beauty of this great nation is you can run your business however you please. Just know, actions have consequences. If you disrespect your customers, they will not give you their time of day. Again, had she been even moderately polite, I'd have just rolled with the punches, but to just come up and be rude like that is entirely unacceptable. I ended up cancelling my reservation and paying an extra $30 to stay at the Hampton Inn. The front desk lady here is incredibly nice and even beat the rate I found online.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I am sorry if you felt I was on a "power trip" when, in fact, I did politely ask you to move your vehicle to a regular parking space and allowed you time to do so before coming back out and telling you to move. I am sorry that the situation escalated however, after you telling me that you absolutely would not move the vehicle, I did indicate that I would get the local police involved. The curbing under the canopy is plainly marked with yellow paint to indicate it is not a parking space and the one way arrow is bright white indicating direction of travel - the opposite of which your car was facing. I do not know why you were waiting to check in since our check in time is 3 pm and you arrived well after that. We try to keep the canopy area clear, especially on rainy days, so that guests can come in and register while other vehicles can get by to go to their rooms. While you were there, guests did have to park outside the canopy area to check into the hotel. I do wish this situation had never happened and that it could have been resolved in a different manner.

"Great facility"

5
20/04/2018

This is a great BW motel and absolutely spotless. The room was very clean and fresh and the bed was perfect. We were just passing through and stopped overnight but we will certainly return if we are in the area again. Close to a few restaurants and shopping if you need that.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking time to write us such a nice review. It is great to know that what we are doing is appreciated. I hope you enjoyed your stay in Murphy and look forward to your next visit.

"Always or spot in Murphy!"

5
15/04/2018

Clean rooms friendly staff! They love our dog and always make us feel welcome! We come here often and never have problems. Close to Casino and reasonable rates. The staff really makes a difference. Also, close to Bojangles!!!!!

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We do love our "furry" guests! Thanks for the great review. We do look forward to your visits and cannot wait to see you again.

"Clean"

4
07/04/2018

The Rooms were really clean, staff was very nice and helpful. The breakfast wasn't really good but that may have just been the day we were there. Location was good and centrally located. Check in and out was a breeze.

"Best s the best word for ths place"

5
06/04/2018

The room was quiet and clean. Good wifi and accessibility to necessary places. The office staff was very accommodating and polite. Location is perfect to the road and didn't hear any noise the entire stay. If in the area should consider this motel. Great trip

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you - we do try to be the best in the area. We look forward to your next visit to Murphy.

"Our week's stay at the Best Western of Murphy, N, Carolina"

5
01/04/2018

We enjoyed our stay immensely. The motel met all our needs for the week that we were in Murphy attending the John C. Campbell Folk School. The area near the motel had most everything we would need if we didn't already have it with us. The actual drive to the Folk School was less than 15 minutes. The entire experience was wonderful.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking time to write this review. We are so lucky to have a facility like the John C Campbell Folk School in our area. Their contribution to preserving the Appalachian crafts is amazing. I am happy that we were able to meet all your needs and look forward to your next visit to Murphy.

"Excellent value for clean and comfortable accommodations."

5
19/03/2018

We arrived early in the day for check in. The hotel management made special arrangements to provide us with an early room. Special kudos to the night desk clerk on March 18th, 2018 who provided me help with an electronic device that was not cooperating with the wifi connection. This was largely my error, but she provided friendly and profession assistance. Her proactive and friendly help is exactly the type of service that brings back satisfied customers. Rates were very friendly to the pocketbook without loss of quality. As a lifetime travel industry consumer, I can recommend this property. Noticed that the State health inspection for the breakfast area was a rarely seen 100%

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you so much for taking time to write such a nice review. It is great to hear that we are succeeding in our efforts to provide great service.

"Clean, Comfortable and Convenient! (Beware Added Fees)"

5
25/02/2018

We travel to Nantahala and Bryson City a lot. Before they built the new casino, there wasn't much here and the only reason we use to stop in Murphy on our way up was because it had the only Walmart around for miles. We decided to stay in Murphy this weekend and I'm so glad we did! We had a pet-stay room (only smoking room available) but you would have never know it was used for smokers OR pets! Our room (#125) was super clean and very fresh smelling. It wasn't masked with air freshener or any of that mess, just nice and clean! The bed really was comfortable. No spots or stains on the walls or floors... just clean! I feel like I can't say that enough. The bathroom had great water pressure and no visible water marks or mold. The staff members we interacted with were all super helpful and nice. If you're planning a casino trip, then I definitely suggest staying here. Walmart is just across the road. Harrah's Valley River is down the road about 5 minutes (if that). If you want to drive to Harrah's Cherokee, it's only about 45 minutes away. We'll be coming back to this Best Western, that I can promise you. Does it compare with staying at the casino itself? Of course not, but for what this hotel is, it's definitely worth a 5-star rating in my book. Also, it's not even been 24 hours since we checked out and they've already released the deposit hold on my card... that's unheard of these days. Definitely staying here again!! Now, my negative thoughts... We were charged an extra fee for the pet room, even though we had no pets. They called after we made the reservations to confirm we wanted a pet room and I explained we needed a smoking room and was told the only smoking rooms they had were pet rooms (maybe thats all that was left, I don't know) and there would be an extra $10 fee. Since I was using Reward Points for our stay, I chalked it up to "resort fees" you'd usually pay at some places. I'm not unhappy that I had to pay the fee, but I am irritated that is was forced upon me when we weren't travelling with our dogs. I think it would be better business practice to fill the room with any paying customer (even if it IS with Reward Points) rather than chance not filling the room for the night. Besides, if that particular room is already designated as a pet room, why isn't that reflected in the price for that room to begin with, especially if you're going to force the fee it on the guests anyhow? It either is or isn't a pet room all the time, so that price should be what is shown and not something extra. Maybe that's my bigger issue with this situation. I'll still visit this hotel again... but I'll still complain if they do this again.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We appreciate all the nice things you have said about us. We do try very hard to clean all of our rooms the way we would want to have them if we checked into one. I do listen to feedback and will take into consideration your comments about the pet fee. We look forward to your next trip to Murphy.

"Surpassed my expectations"

4
18/02/2018

We were pleasantly surprised to find our hotel rooms (we had adjoining rooms) clean, cozy and comfortable. Courtney at the front desk was very efficient and helpful. We didn't have breakfast so I can't rate that. It was one mile to the casino but a well referred Taxi driver took us there and back. The only issues we had were that the a/c unit rattled and so did the mini fridge.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for your review of the Best Western of Murphy. We will be looking into the a/c unit and mini fridge. We appreciate the opportunity to serve you and look forward to your next visit.

"VERY DISTURBING NIGHT GOES UNCOMPENSATED!!!"

2
11/02/2018

I recently stayed at Best Western Murphy NC for 4 nights. On the 3rd night of my stay, I hardly slept due to the loud voices, arguing, and profanity of the guests in the room next to mine. When I reported this early the next morning, I was told I would not be charged for that night, and that the offending guests would be checking out that day. When I checked out after my 4th night and returned home, I reviewed my statement and discovered that I was indeed charged for that awful 3rd night. In an email survey sent to me by Best Western, I expressed my discontent at having been charged for that horrible 3rd night of my stay. A few hours later, I received another email message offering me a $20.00 credit; I ignored this insult. Another few hours later, the manager of Best Western Murphy sent me an email message stating that I should have reported the incident "immediately;" in other words, my reporting the incident at 7:00 a.m. the very next morning was not soon enough. I plan to visit Murphy in the future but I will NEVER stay at this hotel again because now I question both the clientele it serves AND the integrity of a staff that did not make good on its promise to me. The two circles I gave this hotel are for the excellence of the housekeeping staff; however, good housekeeping is not sufficient enough to compensate for potentially future undesirable neighbors nor a manager who apparently lacks the integrity to back up the employee who promised me I would not be charged for the awful sleepless night I had on my 3rd night at this hotel. There are several other hotels in Murphy, and my advise to future travelers to Murphy is to avoid the Best Western there.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Ms. Dykeman, As I explained to you earlier, we could have handled the situation at the time if we had been informed about it. By 7 the next morning the disturbance was over and could not be stopped. We did give you a substantial discount on your room charge, as promised by the front desk clerk as well as not extending the stay of the perpetrators. I am sorry that you do not feel that we handled the situation properly and hope that you will understand our position better. We work hard to protect our guests and make their stay as comfortable as possible.

"Very Clean"

5
03/01/2018

We were very pleased with the cleanliness of our room and hotel. We will stay again when visiting this area. The staff was very pleasant from checking in to checking out. Also in a great location with access to fast food and restaurants.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for your comments. I have shared them with staff and hope that you will be back to see us again soon.

"Hairs in tub & Brown Splatter on toilet. Bathroom was not cleaned before we checked in."

2
30/12/2017

Multiple problems with sanitary issues. Discovered toilet seat had brown splatter marks on underside and back seat. We left the room shortly after initial arrival and did not return until late that night, and that is when we noticed the problems. We had not used the bathroom so the issues were present upon our initial check-in. Again, we had not used the restroom or shower so these gross issues were NOT caused by us. The next morning we left the commode open so that housekeeping would see and clean. When we returned later that night, the bathroom had still NOT been cleaned.We made the management aware of the problems, they offered to move us to a different room because housekeeping had gone for the evening. I inspected the new room, only to find hairs in that tub as well. There were also hairs present in the tub of room 2. I pointed it out to the hotel clerk, who was also disgusted. She said the hotel was having problems with housekeeping. No excuses for uncleanliness. The night desk clerk ended up cleaning the bathroom. We checked out the following morning. The morning manager seemed annoyed when she asked how our stay was besides the bathroom cleanliness problems. We told her that the sanitary issues affected our experience. She said, "Oh well, what can you do? You know we are having some problems with the housekeeper". She said they also had to call the police on another guest. We were very polite but showed her the photos and told her that I might post an online review. She was obviously annoyed and curt. For the inconvenience, she discounted the bill $8 off the total ($200+) I called the Best Western Corporate Office in Phoenix, I spoke to a representative, she asked for my phone number and said she would call me back immediately. No one ever called. Very disappointed in the BW chain. Most staff were friendly. Sparse breakfast. Reasonable rate if the room was clean. Great location.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I am so sorry for your unpleasant experience. We pride ourselves on the cleanliness at the hotel and I have shared your comments with the housekeeper responsible for those rooms. These conditions do not meet my expectations, nor should you have to deal with this. I have taken an additional $20 off your room charge and refunded your credit card. Again, I apologize and hope that you will return and let us show you how much better we can be. Thank you for your feedback - it helps us become better.

"Enjoyed our stay!"

5
14/12/2017

Very nice clean rooms, friendly staff! No complaints from us! Very close to the casino! This is a great place to stay if you are visiting the casino. Also check out Brother's Restaurant while you are there!!

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We appreciate your feedback. We are happy that you enjoyed your stay and look forward to seeing you again when you return to Murphy.

"Disrespectful "

1
10/12/2017

Check out is at 11AM I arrive to my room at 10:30 AM key is deactivated I ask the trashy looking house keepers why my key not working they instantly said they don't know turned and looked I seen the curtains open so clearly they had already entered my room before checkout, so I went to the front desk and seen my things sitting behind the counter I asked Aurelia Stone (general manager)why did they enter the room before it was check out time she said because no one answered the phone first off it's not 11 so I don't have to be out until but to enter take my things out and deactivate my key before time is totally disrespectful and she felt it was ok so they can get the house keeping done early.....BEWARE THE HOUSE KEEPERS LOOK DESPERATE FOR ANYTHING. Never again such poor service.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I apologize for a bad decision on my part to allow housekeepers in the room prior to 11 am. We often have guests leave without coming through the front office, but it was still not good for me to let them in while there was a bag left in the room. I accept responsibility for this and will not let it happen again. I do take umbrage about our housekeepers looking "trashy." They are uniformed and neat. During cold weather they do wear jackets which might affect how they look, but they are never 'trashy.'

"Terrific stay"

5
26/11/2017

We were pleasantly surprised by this hotel. Our room was spotless, quiet and comfortable. Very convenient to anything you would want to do in Murphy. Probably not even a mile from the casino if you're interested in that. Would definitely recommend.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for your recommendation. I am pleased that we were able to exceed your expectations. We look forward to your next visit to Murphy.

"Great experience"

5
26/11/2017

The staff were helpful and friendly. The room was clean and even though it was an older hotel, it was nice. The bed was extremely comfortable and the pillows were awesome- would have liked to take them home with me!!!

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thanks for the review. I am glad that you found the pillows to be comfortable. We do usually have a few extra on hand that we would be willing to sell. We look forward to your next visit.

"Much better than expected!"

5
12/11/2017

Very clean and comfortable room. Mattress was good. Much cheaper than Hampton. Didn't eat breakfast here so can't comment on that. No elevator so if you can't do steps get a ground level too. Would definitely stay again!!

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thanks for the kind words. We do try to maintain the property to high standards and it is good to hear we are succeeding. I appreciate you taking time to write this review.

"Comfortable room"

4
12/11/2017

We travel for business and this is a regular stop for us. Clean and comfortable bed and room is what we look for at a good price. This property fits the bill plus a good breakfast to start the day. The only negatives I had were u comfortable pillows and no elite status recognition.

"Above and beyond"

5
10/11/2017

Great facility and even better staff!!!! I travel extensively here and abroad. The staff are among the best I have seen in a long time. They take a lot of pride in the facility and how they treat the guest.

"Surprised with a restful stay in Murphy."

4
05/11/2017

Took a chance on staying at the Best Western in Murphy. We were totally surprised. The room was clean and comfortable with a hot shower. Actually had a restful sleep. Although it is near a 4 lane highway, the room was very quiet. The staff provided friendly service. The only complaint was a very limited breakfast and tiny breakfast area. Just our luck, the pancake maker was broken. However, we sat with a good cup of coffee and read the local tourist magazines as the fog cleared and we could get back on the highway.

"Super staff"

4
05/11/2017

Great staff! They went out of their way to accommodate my group of motorcycles. Super friendly. They made sure we were on the ground floor close to the bikes. Bike wash and rags. Conveniently located. Easy in and out. We will be staying here again.

"always a friendly place to stay"

5
31/10/2017

We stay here because the Casino does not allow pets. The est Western always welcomes us and our fur kids here in Murphy!!!! We sure appreciate that! It's close to home and the front desk folks are always friendly and welcoming, they even know us by name! Price was a bit high this time, but I understand it's peak season.... we like the rewards program, every bit helps!!!

"Friendly Service and Clean rooms"

5
30/10/2017

We always stay at this hotel when we are in the area. The staff are always, helpful, friendly and thorough. We have never had any complaints. Not a luxury hotel and sometimes a bit pricey, but for us it is worth it. We stayed at a cheaper hotel once while we were in the area and was very disappointed. It is worth it to pay that extra little bit for what you get here. If we ever had a complaint it would be the breakfast. There isn't much to choose from.

"EXCEEDED EXPECTATIONS"

5
24/10/2017

I was truly impressed after my stay at the BW/Murphy, NC! Cleanliness of the room and bath were my utmost priority and I was delighted to find our room spotless. Beds were extremely comfortable and our room was supplied with everything a weary traveler may need and may have forgotten. Also pleased with the quietness even though we were beside the laundry room and on the 1st floor those factors did not cause any undue noise and we were able to rest comfortably and peacefully. I will definitely stay there again and recommend them to family or friends traveling in the area! Location was very convenient and the staff very friendly and eager to assist with any questions or suggestions on eating places or directions.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Your review is like music to my ears! I am so happy to see that our staff is exceeding expectations on several levels. It will be my pleasure to let them know that they are doing a good job. Thanks for taking time to write a review. We look forward to your next visit.

"Good Stay"

5
21/10/2017

I had a great stay. Staff was very helpful!! Rooms were clean and functional! Very clean bath!! I would recommend this hotel to any of my friends and family!!! The location for me was perfect for the places I had or needed to go.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thanks so much for taking time to write this wonderful review. We strive to provide all of our guests with an outstanding experience. It is great to see that we have succeeded with your stay. Thanks again

"Very Nice"

5
15/10/2017

Very Nice hotel. Every thing was perfect. Room was absolutely spotless, no complaints what so ever. Staff very friendly and made sure we had everything we needed during our stay. Worth the money. We will definitely stay there again if we are in the area.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I am glad to see that you had a great stay. We look forward to your next trip to Murphy. There is so much to do and see in the area! Thanks for taking time to write a review.

"Quiet and Friendly"

5
15/10/2017

Best Western Murphy is in quiet area just off the east west road, but there are not road sounds. The staff is friendly, knowledgeable and most helpful in any way they can be. There are three eating places within walking distance for the evening meal. WiFi is excellent and the breakfast is kept fresh as needed. The breakfast area could be a bit larger. Will stay at this hotel every time I am in the area.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thanks for the kind review. Just a note, we are in the process of getting plans made up to expand the breakfast area. When done, I think it will be a major improvement to our hotel.

"Great stay"

5
14/10/2017

This hotel is clean, staff very friendly and very accommodating. Quiet. Room was beyond clean. Highly recommended for a place to stay. Price is fair. Bed very comfortable. Rooms are big and spacious. We will definitely stay here again.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking time to write this review. I am glad to see that you enjoyed your stay and look forward to your next trip to Murphy.

"Nice Place in a nice town"

4
14/10/2017

This property is exceptionally pet friendly. We think the biggest plus is the very large grassy area between the property and the highway... our 10 month old Black Lab thought running off leash under voice command was just fine, thank you very much. This is the first property to ask for detailed facts about Sugar, our Lab, and ask for our acknowledgment of the rules and limits of hotel patience and tolerance. Room was clean, neat, and tidy with good TV and wifi. Our pet friendly room came with dog dish and suggestion. Staff suggested the Murphy Chop House as a nice place to eat... nice turned out to be a significant understatement - prime rib was superb, she-crab chowder was superb, chocolate cake was decadent. We're willing to drive all day from Tampa for a great meal here.

"Whirlwind Road Trip"

5
05/10/2017

Best Western in Murphy was very clean, comfortable beds, quiet area, plentiful breakfast foods, and friendly staff. Easy to access the major expressway, and has a good steakhouse within walking distance.We had a good stay.

"Convenient Location"

3
17/09/2017

Hotel is in a convenient location for traveling to various cities, National Parks and the Blue Ridge mountains. Staff was very friendly and helpful. Felt that the carpeting and furniture (not bed) in the room could use some updating and the pillows were a little uncomfortable. However, did not complain to management.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking the time to write a review and letting us know what we can do to improve. Next time, please let us know about the pillows - we do have some softer ones we can get for you.

"Murphy NC"

3
15/09/2017

OK. This hotel is a good quality hotel. We were there during hurricane Irma so there wee dogs barking during the night. Also the rooms are located next to the main road so traffic noise was noticeable The office is located away from the main highway on the local road side. .

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I know that there were a few noise issues from the dogs in the hotel during the hurricane. We opened up a lot of extra rooms for pets that were evacuating with their owners. I thank you for your understanding of that situation. The next time you come, please request a room away from the main road and we will be glad to accommodate you.

"Updated, clean, comfortable and friendly staff"

5
13/09/2017

We stayed in this hotel when hurricane Irma caused us to reshuffle vacation plans to Charleston at the last minute. We arrived well before check-in time but they had a room ready for us. The rooms are very clean with relatively large fridge and microwave. We had a very comfortable two nights here while exploring Murphy. The staff are extremely friendly and welcoming.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for your kind words. It is heartwarming to know when we succeed in our mission to make every guest stay a great one.

"Exceeded expectations...by a long shot!"

5
27/08/2017

Well maintained, very clean with friendly staff. Pool was fantastic! We had 3 rooms for our group, everyone was extremely happy with the cleanliness of them, and maybe half of our group used the pool, which we all agreed was in great shape, well maintained and clean. Highly recommend staying here.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Oh wow! I appreciate the great review. It makes our day to hear from a guest that has had a great time and whom we have made very happy! Thanks again

"CAN'T FIND A SINGLE THING BAD TO SAY, THE PLACE IS GREAT"

5
14/08/2017

I'm fairly picky about motels and particularly about cleanliness but this place was spotless. The beds could be softer but I always hate hotel beds because they are alway s too hard. The location is great, grounds are well kept and room immaculate. I like that you can drive up to the door. My husband smokes and likes that he can walk right outside and not have to go down three halls and two flights of stairs to get to smoke. We didn't try the breakfast because it was early for us 6-9 so I can't speak to it but it is just down the road from the Casino, albeit a bit more expensive but I figured if I stayed at casino I'd spend way too much there. Close to restaurants and Walmart is across the street so you can find what you need. Check in clerk was very friendly as well.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you so much for the great review. It is good to get appreciation for the efforts we make to give our guests superior service. We look forward to seeing you again on your next trip to Murphy.

"The place to stay in Murphy"

5
06/08/2017

This is out place whenever we go to Murphy for a quick Casino trip. The employees are just so friendly and know us as soon as we walk thru the door. Could not find a nicer group of people. It is very convenient to the Casino, eateries, Drug store and a Walmart right across the highway.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We enjoy seeing our guests come back again and again. It is like seeing family that you enjoy being with. Thank you for letting us be part of your lives. We look forward to your next visit.

""Nice place""

4
19/07/2017

Arrived before our 3pm check in and they were fine with checking us in earlier. The front desk staff was efficient and friendly. The room was clean, bed was comfortable, TV and wi-if worked perfectly. The hotel can use an overall facelift, however, it's still better than what's around the area.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thanks for taking time to write a review. It is feedback from guests like you that give us direction as to where we have succeeded and what we can do to improve.

"O K for a stopover!"

3
17/07/2017

Hotel was all right. A little tired, but clean and quiet. If you are in this area it is probably a step above most lodging facilities with the exception of the Hampton Inn, next door. The front desk did not recognize my Best Western Elite status which was disappointing.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I appreciate the time you took to write a review. As said earlier, not being recognized is not our policy and I have instituted some extra training in that regard. I appreciate your pointing out what we can do to improve and what we do well. Hope to see you on your next trip to Murphy.

"Great place to stay!!"

5
16/07/2017

We had just been to a funeral and had made a reservation here to stay and head home in the morning. When the front desk clerk found out we had been to a funeral, she changed our rate to the bereavement rate. We didn't even know they had one. My sister had forgotten a couple of things at home, and the nice lady supplied what she needed. All of the ladies working the front desk were super nice! The rooms were clean and housekeeping was super sweet in the morning. Thanks for a great night after such a taxing day.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for your kind review. We are so sorry about the circumstances that brought you to Murphy and hope that what little we could do did help. We pride ourselves here at the Best Western of Murphy on our staff's friendliness. It is great to hear that you noticed. We do appreciate you taking the time to write this review and hope to see you back again under happier circumstances.

"A Veterans stay in Murphy N.C."

4
10/07/2017

We arrived in Murphy at 7pm and drove around looking at the town and spotted our Go To Hotel Best Western, at the office was Ms. Courtney a very nice young Lady who helped with check in. She looked up my account and all discounts to give the best rate possible, Through out our stay she was very helpful with directions and places to dine and points of interest. We were in town looking at properties to possibly purchase, We were shown several places by Rebeca Hall at Exit realty. Rebeca was very helpful and was refered by Julie Arader of Exit realty from Ashville NC whom we met several weeks ago on another trip we took and has stayed in contact with my wife. What I found on these 2 trips were people who were from our area in Tampa Fl. but have moved to the NC mountains, I am a man who still talks to people and does not live on a cell phone, so while out and about try doing something that God means for us to do and Talk to people and PUT down the phones. Both of these areas in NC are great and another is Dolahnage Ga. in which we stayed for 2 nights before returning to Tampa.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We really appreciate the fact that you took the time to write such a complete and nice review. Courtney is a gem and we appreciate her so much. I am glad that you enjoyed your stay at the Best Western of Murphy and really look forward to seeing you on your next trip to the mountains. I too like to talk to people in person and not so much on the cell phone so I appreciate your comment about that. I do feel that we live in an extremely friendly and helpful community here in Murphy. Thanks again

"Traveling with a pet? This place is for you!"

5
09/07/2017

Wonderful place to stay especially if you are traveling with a pet. We travel a lot with our small dog and have never stayed anywhere that welcomed our pet so well. The fee was small, there was a special area with pet bags to walk them and a water bowl in the room! The room was very nice and the breakfast was wonderful. Highly recommend it!!

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
As a person who also travels with pets, I do try to see that the hotel is truly pet "friendly," even though we limit the number of pet rooms available. I am so glad that you enjoyed your stay at the Best Western of Murphy and look forward to seeing you (and your furbaby) on your next trip to the mountains. Thanks for taking the time to write a review and let us know how we are doing.

"Very nice hotel"

5
05/07/2017

Everyone at the front desk was very nice. The rooms were clean and recently renovated. There is not much to do in Murphy but we stayed here as in the middle of the two rivers we were white water rafting in.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for your kind words about our front desk staff. Our Best Western is located between two of the best whitewater rivers in the country. We also do have several scenic drives, historic landmarks, the Trail of Tears, antique stores and flea markets in the county. We are happy to share all the activity locations with our guests.

"Great Getaway"

4
04/07/2017

This is the Only place I stay when I am in the Murphy area. Rooms are always clean and the Staff is very Friendly. Great location and easy excess. The wife loves the area which is very peaceful. You will not be disappointed with this location

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I am glad that you have found the area to be peaceful and our Best Western your choice when in the area. We do enjoy having our guests happy with their accommodations and strive to provide a clean room with a cheerful, knowledgeable staff.

"4 nights spent here as part of 9 day motorcycle trip"

4
27/06/2017

Murphy NC was where I spent the majority of time on my 9 day motorcycle trip from MA to NC, to Buffalo NY and back to MA. This hotel was conveniently located to several great motorcycle rides. A little less than an hour from Tail of the Dragon and maybe 15 minutes to get into to TN. The front desk staff were friendly and helpful. One was able to recommend a loop to take after Tail of the Dragon to get back to the hotel which included the Cherohala Skyway, which was one of the best rides I took (I actually did it twice). The hotel is in a convenient location with a Super Walmart across the street and within a couple miles of various restaurants. I would definitely stay here again if in the area. For some reason, many of the photos that appear on this Tripadvisor page do not appear to be of the this actual hotel. For example, the pool is in the middle of the parking lot, not off the back of the hotel as depicted.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I am so glad that you enjoyed your stay here at the Best Western. I am also very happy that you pointed out the problem with the photos. Somehow they were of another property. Your comment brought that to our attention and we were able to delete the wrong photos and replace with the correct ones - Thank you! I agree that the Cherohala Skyway is a terrific scenic ride and am glad that you got to take it. We look forward to your next stay with us in Murphy!

"bw in murphy"

3
21/06/2017

reception people very friendly and helpfu breakfast was just okay could use more variety coffee on the weekend was very weak clean nice pool area but pool towels very small room was clean and comfortable

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I am happy that our reception people were very friendly. I would appreciate your input on increasing the variety of continental breakfast offerings beyond our pancakes, eggs, sausage, biscuit, cereals, oatmeal, Danish, bagels, variety of breads, yogurt, breakfast bars, milk, almond milk and gluten free or vegan items. We are always open to suggestions that will improve the guest experience. Thank you for taking the time to write a review.

"Excellent Hotel"

5
18/06/2017

Great place to stay, hotel is clean and well kept. Staff was truly wonderful. Barbara went out of her way to be helpful. She was pleasant, smiling and very professional. I will always stay here when visiting Murphy

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking time to write a review. I am happy that Barbara was able to be helpful in making your stay at our Best Western a great one. We do look forward to seeing you on your next trip to Murphy.

"Adequate room"

4
17/06/2017

We stayed at this property 3 nights. Room was quiet & adequately equipped. Refrigerator was cold- did not use the microwave. Coffee available in the room, but we chose to get it in the office. Breakfast was adequate. Pancakes were unique& tasty. Breakfast area a little small, but was OK & guests did some mingling which was nice. Staff very pleasant. Easy acess in Murphy

"Pretty standard - nice stay"

3
16/06/2017

This hotel is an easy in/easy out clean and comfortable stay. I found the price higher than a similar BW in Asheville, NC which was surprising. I would stay again. The breakfast was okay, and the coffee was good. Overall, not bad. Murphy is a cool little town.

"Comfortable and fair priced"

5
13/06/2017

The room are clean, the beds are comfortable. It is quiet and feels homey because of the kind staff. I did not go swimming although there is a pool for those who want to swim. I liked the choices on the Continental breakfast. Hearty for the meat eaters and lighter choices for people who prefer something other than eggs and sausage for breakfast. They even had a pancake machine that all you had to do to use it was push a button. I've never seen anything like it, no work at all for the guests. The staff were so friendly. If I could offer any suggestions on improvement it would be to figure out some way to block the glaring sun in the morning in the breakfast area. There really is only 1 place to sit to eat in the breakfast area to get out of the sun and add at least 1 outside trash can on the second floor. There is also a lovely mt view from the second floor.

"Truly disappointed"

1
11/06/2017

Lack of care and cleanliness Checked in at 6am - we drove though the night - lobby was locked had to know on door attendant apologized starting she was warming breakfast to a safe temp in the only provided microwave - once in room room service e knocked at 830 asking if we would like our room cleaned - yes you are correct I did not hang the sign on the door -- packed up and left less than 4 hours on property only to find out I was over charged -- called 1800 best western since that is who I actually booked my stay through with no result no customer care -- truly disappointed $116.00 for four hours and terrible care

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I apologize for your experience and, as stated in your other review, have instituted some remedial training to avoid any similar situations in the future. Thank you for taking the time to write this review.

"Great stay"

5
09/06/2017

Room was in excellent condition, Entire property was clean and in very good condition. Staff was friendly and very helpful. Management went above and beyond to assist us with a personal problem we had. (Not hotel related problem) Many thanks to the management for the assistance!!! Will definitely stay there on our next trip.

"Well Maintained, Operated, Clean With Great Value..."

5
09/06/2017

This hotel is operated by a wonderfully friendly and responsive staff, beginning at check-in through check-out. Being in the heart of motorcycle country it's wonderful to have a hotel that recognizes bikers love to be able to park in front of their rooms and provide cleaning rags and maps of the plethora of m/c rides throughout the region. The property is very clean, well maintained, and professionally operated. Not the fanciest property you'll find, but you're not paying inflated prices either. We'll take clean / maintained and updated properties any day for the right price point. Plenty of dining options though you may need to go into downtown (two - three miles) and fairly convenient to outdoor activities in the region. All the necessary amenities for travelers are available. Rooms are a bit small for three adults, but adequate. Quiet rooms and AC units. All in all we were very satisfied with our stay and would return.

"A Nice Place To Stay in Murphy NC"

4
24/05/2017

My Wife and I booked the Best Western in Murphy NC for a weekend of motorcycle riding. The rooms were nice, clean, and quiet. We were presented towels to dry the seat of my motorcycle in case of rain, and a very nice map with a ton of great motorcycle roads to try. The BW in Murphy is close to several nice restaurants (2.5 miles) from the motel. Such as Parson's Pub, Chop House etc. The breakfast area is very small and could use more items. They do have a pancake machine that was pretty good. I say machine because all you do is place a plate at the end of the machine and press ok. In about 2 minutes two pancakes come out on your plate. Besides pancakes, they had cereals, and a few other items. If you don't see anything you like for breakfast there's a Bo-Jangles where you turn into the hotel (on the other side of the street). Right into the Bo-Jangles parking lot, or left into BW parking lot. So no big deal. Coffee, and juice was really good. Very friendly staff also. We enjoyed our stay and would stay here again.

"Workshop trip"

4
22/05/2017

BW was very easy to find and was close to a small strip mall and across from WalMart. Very quiet morning and evening. Clean rooms and helpful staff. Discounts for John C Campbell Folk School students if booked directly with them.

"Best motel coffee I've had"

5
17/05/2017

This motel was recently updated and it shows. The rooms are large and nicely appointed. There was a broad bathroom counter and it was well lit for makeup - shaving. There was a floor lamp by the loveseat for reading. The toliet and bathroom/shower were in a separate room. New toliet. Lots of space to set bags and other items. The breakfast area and reception room had been remodeled. Very nicely done. There were tables and chairs outside under a covered walkway. Nice selection of breakfast items. Staff was very friendly and helpful. Place was very clean.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We appreciate your kind words and are very happy that you enjoyed your stay. We have made major improvements and appreciate that it is noticed. Thank you and we look forward to your next stay with us.

"Great place"

5
12/05/2017

Nice clean rooms and comfortable beds. Refrigerator and microwave in room. Rooms were spacious. The hotel is very close to Harrahs Casino. Only a few mins away. The hotel staff was great. We were very pleased with the price of the rooms. We will definitely stay here again!

"Pleasure"

5
01/05/2017

Enjoyment from home with family and friends. All work, and other play. Just relaxing in room, looking at television, drinking talking with friends and friends. Going to play slots and gambling . Charles get of location

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
We are happy that you enjoyed your stay and had a relaxing, good time. We look forward to seeing you on your next trip to Murphy.

"Nice Hotel"

5
01/05/2017

Even though the hotel seems to be on the older side, it was very nice. The room was great! Everything worked like it was supposed to (i.e. shower, microwave, refrigerator, hair dryer, tv, internet). Plus, the beds and pillows were very comfy.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
I do appreciate that you took the time to write this review. I am glad that the Best Western of Murphy met your expectations. We do hope to see you on your next trip to Murphy

"Casino trip"

4
20/04/2017

Wish they could provide a shuttle to the casino instead of having to take a taxi that cost $40 for a 4 mile round trip ride. Overall, good location, pleasant staff and pet friendly. Breakfast has the usual options, but is nice along with a free newspaper. Nice area to walk your pet and is close to the casino.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you for taking time to write a review. Unfortunately, we do not have the resources to provide a casino shuttle and have to rely on local transportation services. I am glad that, other than the lack of shuttle, you enjoyed your stay with us and look forward to seeing you again on your next trip to Murphy.

"Nice and Clean"

4
06/04/2017

Good location to casino and restaurants; also I was pleasantly surprised that the pet room did NOT smell like animals had been in it previously! Kyle, the person on duty when I checked in was very friendly and helpful. The location was easy to find, the room was very clean and orderly. Both my dog and I will stay here on our next visit to the Cherokee Valley area.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thanks so much for taking time to write a review. I am glad that you enjoyed your stay here at the Best Western of Murphy. We do try hard to keep our rooms clean and presentable. We look forward to seeing you and your pet on your next trip to Murphy.

"Awesome Facilities"

5
16/03/2017

Great hotel staff. The place is immaculate. Rooms are a great size and well appointed. TV is nice but wi-if is a bit slow. If breakfast passes muster then is will be a go-to place for future visits to western North Carolina.

Aurelia S, General Manager at Best Western Of Murphy, responded to this review
Thank you so much for the great review! We are thrilled that you enjoyed your stay at the Best Western of Murphy. I know that being located so close to Harrah's Casino, Walmart, great restaurants and all of the outdoor mountain activities makes us a great choice. However, the important thing is that we were able to exceed your expectations with our cleanliness, staff attitude, and rooms. We look forward to your next visit to Murphy.

"Clean and convienent."

4
10/03/2017

Staff at desk very nice and helpful. Morning breakfast good. Room updated and clean. Beds comfy. Close to Murphy and across the hiway to Walmart. About 2 miles from Harrah's River Valley casino. No elevator so try and get a first floor room.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
Thank you for taking time to write a review. I am glad that you appreciated how close we are to Walmart and being within a mile of Harrah's Casino. We appreciate that you found our staff to be helpful, our breakfast to be good and enjoyed our updated rooms. Again, thanks for the nice review.

"Awesome customer service"

5
06/03/2017

haven't stayed at a best western in a long time because of customer service, pick this because it was close to the casino, looking for a night to relax and get away. I had a wonderful time at this hotel, the customer service was EXCELLENT!!!! next time you are in murphy, please stay here.

"last minute gget away"

5
27/02/2017

Friends called to meet in Murphy...staff very helpful..very impressed with the room and how helpful everyone was...really enjoyed our night there. Will be returning soon for another get away with our friends and family

"Best Western Murphy NC"

5
15/11/2016

My Wife, Myself and our Lab stayed at the Best Western Hotel in Murphy NC over the weekend . The hotel was full with fire fighters that weekend because of the of the wild fires in the area. The room we had was for pets and had a water bowl and pet dish. The room was nice and quiet and the maid service was excellent. We had a breakfast in the morning that was very nice.

"Mountain Trip"

5
30/10/2016

Had a great trip to the mountains.The leaves were falling from the trees, but still had some color to them. I Best Western motel we stayed in, in Murphy, N.C. was very nice. If you go to Murphy I recommend this motel. It is very clean and the staff is very nice and helpful.

"Super clean with friendly staff"

5
20/10/2016

I stayed here for one night while visiting my daughter's family. They have purchased a log cabin in Murphy and just love the area. Since they had just closed on the house and furniture not arrived yet I stayed at this hotel. Staff is very friendly and my room was very clean and appeared to be recently upgraded. They serve a continental breakfast with some pancakes also--every item was fresh and the attendant very accommodating. My only wish would have been a booster chair or highchair for my granddaughter to eat breakfast and my suggestion to get one was really listened to I believe so maybe it will be there next time. I plan to stay here next time that I visit if not enough room at my daughter's cabin when I bring other relatives with me to visit the area. There is a Walmart across the street and a Bojangles restaurant in walking distance if you need anything. Enjoyed my stay??

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
Thank you for your very kind review. I am glad that you enjoyed your stay and look forward to your next visit to Murphy. Please tell your daughter that we would like to extend a warm welcome to her as a new resident and that, if she has any questions about the area, she is welcome to call us.

"Good value"

4
20/10/2016

Staff was extremely helpful. Room was clean and comfortable. Amenities were pretty much standard. If we were to travel back to Murphy we would definitely stay there again. I believe there was also a pool there, but it was closed during our stay.

"VERY NICE"

5
18/10/2016

The staff was great and very help for we were evacuated for hurricane Mathew from South Carolina. The staff was very help and understanding and even were pet friendly. I can't say enough about this hotel. The rooms were very nice and comfortable and Clean! Yes I would tell anyone to stay here and would stay again and again.

"Great Stay!!"

5
17/10/2016

Wonderful,staff,room and breakfast!Such a great experience,i will be back! Room appeared to be newly updated.Staff were so friendly.Breakfast was small but nice,i had the raisin toast and 2 glasses of o.j. Granddaughter and daughter had,juice toast,pancakes,cereal and fruit. My hubby had raisin toast with peanut.

"Two night stay"

5
16/10/2016

Front desk was very friendly and helpful. Rooms and linens were very clean. Breakfast was very nice, good hot coffee. Nice quiet 2 night stay. Not far from the town of Murphy and several local restaurants.

"Nice stay"

5
11/10/2016

Nice little hotel with a reasonable price. very clean. Could use a better breakfast but they did not have enough space. Quiet. Staff was friendly at check in and all went well. I would stay here again.

"Very clean, quiet, comfortable, and friendly"

5
10/10/2016

Was a clean and comfortable hotel. They provide a cloth to wipe down the motorcycle, and have a bike wash station on premises. The hotel was quiet, and even though we were on the ground floor, we heard nothing from other guests or traffic while we were there. Highly recommend.

"Nice, very clean, friendly staff"

4
07/10/2016

We were traveling on a 15 day, 3100 mile driving trip having stayed at 7 different hotels. The Murphy Best Western was the cleanest and friendliest among those. The lobby doubles as a breakfast area with cereal, pancakes, pastries are available. Very nice hotel staff. The hotel accepts dogs at $15 charge.

"Great staff, clean, comfortable rooms"

5
06/10/2016

Spent several days here while looking at property in the Murphy area. The rooms were very clean and comfortable and staff was very helpful and friendly. Continental breakfast was adequate and wifi worked flawlessly. I'll be back for a couple days in November and will be staying here again.

"Over night stay"

5
05/10/2016

Front desk at both check in and check out friendly. I was surprised that the room was renovated and well kept. Nothing to complain about this location. If you like Wally World (AKA) Wal Mart it is located across the street. There is a Bojangles Chicken restaurant within walking distance.

"mountain hide away"

5
05/10/2016

easy in and out. Close to everything - casino is less than a mile away. Restaurants within walking distance as well as drug store and a Walmart. Comfortable clean rooms. Friendly staff. Pet friendly. Two levels with plenty of parking

"Pleasantly surprised"

5
27/09/2016

Taking an extended motorcycle trip, I was pleasantly surprised to come across this property. It is conveniently located just off the highway, but does not experience undue highway noise. The staff is very pleasant and accommodating, the room clean, the hot water abundant (be careful!) and the bath drains work freely...no standing in the shower with water up to your ankles as the drain struggles to keep up with the water flow!! While the breakfast area is limited, the breakfast offerings are well laid out so as to maximize space. A nice touch is that if you miss breakfast, some items are still available for purchase at a nominal price. I think this is an idea that other properties might consider implementing. All in all, this property offers nice value for your traveling dollar.

"Excellent staff, nicely appointed, very clean"

5
26/09/2016

I have stayed at this Best Western on three different occasions. My son and I are currently involved in a child custody case. The staff is very professional yet remembers and cares about us. They and the children are the only enjoyable parts of the trip.

"very welcoming"

5
19/09/2016

This hotel exceeded our expectations. The room was very spacious and seems to have been recently renovated. It was convenient to get to. The employees were friendly and accommodating. We requested a quiet room and were put in a room that was absolutely quiet.

"Great hotel and location"

5
12/09/2016

This hotel was very clean, easy to get in and out of and the location is great being 2 miles from the casino, across the hwy from Walmart and only a few miles from down town Murphy. Next door is a Burger King and on the other side of that is a Big Lots other stores and a nice restaurant, Brothers. Across the street is a Bojangles. Dollar General just down the street. Bed was a little firm for me; however my husband and son like them. Ice machine on our side of the hotel was on the second floor towards the front. AC was running for us at check in so the room was already cool. That is always nice.

"TIME AWAY"

5
01/09/2016

Had a very good stay at this hotel, the outside could use some updating but the rooms are very clean. Check in was very easy and staff were very friendly. Only stayed the 1 night on this trip but will stay there again for future visits.

"Great Little Motel."

5
31/08/2016

We stayed at the Best Western of Murphy for one night at the start of our road trip in May this year. We had flown into Atlanta and driven the 120 miles after our arrival. We just wanted somewhere to stay overnight before continuing our drive to the Great Smoky Mountains. The motel was perfect for our needs. Big Room, Comfortable Bed, Easy Parking, Good Breakfast and lovely, helpful and friendly staff. There is a Walmart just across the street, although I would advise driving as the street did not look the easiest to cross. We stocked up on supplies for our trip. Although very close to the road, we were not troubled by any traffic noise. I would recommend this motel for anyone travelling in the area. Great value!

"Cheaper if you call Hotel direct"

5
23/08/2016

Kim at the front desk was Great Very nice! I booked this on line I was not happy to find out it would have been $30 dollars cheaper if I would have just called the motel direct . Also booking online you are unable to cancel without losing you money for the room.

"very good"

4
22/08/2016

Location is perfect for our needs. Close to shopping, good restaurants, fast food places and entertainment. Easy access from several directions. Not far from some great mountain scenery and attractions.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
I am glad that you like our location and hope that the staff has been able to meet all your needs. We look forward to your next visit.

"Bad Experience"

2
16/08/2016

This is one of the poorest Best Westerns we have stayed at over the years. Room was smelly (tobacco), floor tread and bottom of door allowed outside light in and probably some small creep crawlers. A/C unit roared, very noisy, kicking on and off all night. it is our experience that this is not a typical Best Western Hotel.

"Did not stay.....cancelled room"

1
15/08/2016

Arrived approximately 11:30Am on the day of stay. Room was not ready and was told that I could check in any time in the afternoon. After visiting the Casino, we returned back to motel to check in approximately 5:30pm. I had requested a room on 1st floor when I made the reservations. They advised that there were no rooms available on 1st floor. Sorry but none are available. We cancelled the room and left and drove back to Georgia. (I had requested 1st floor due to my knee problems and I could not climb stairs) Edward A. Standard 678 469 6834

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
I am sorry that you were disappointed with our hotel and felt that you had to leave without staying. Your room reservation was made through the Casino reservation system for rooms they booked with us. There was no notation that you required a first floor room and all of the Casino rooms were booked upstairs. Because we were fully booked that day, there was no first floor room to move you into. Again, I am sorry that we could not accommodate you and hope that you will give us another chance some day.

"great"

4
11/08/2016

This hotel was nice. The internet was very slow and couldn't stay on line. The shower head wasn't on Only had one towel and 1 cup for coffee. Left a note for more towels and cups and they did. Close to work I work and the Casino too. Beautiful place with a big gazbo and picnic area.

"Great Getaway"

5
29/07/2016

Me and the Wife often visit the Casino in the area and find this location very convenient. The hotel is nice and clean and the staff are very friendly. I always stay here when I'm in the area. Great location to the Casino.

"Very Nice Hotel"

4
25/07/2016

Very nice & affordable hotel. Friendly staff, helpful & professional. Great room too. Very clean & updated. In walking distance to fast food restaurants & local Wal-Mart. Would definitely advise another traveler in this area to stay here.

"Last Minute Trip to Casino"

5
22/07/2016

This hotel is very clean and the front desk staff are friendly and helpful. There was a problem with late checkout, it wasn't noted, but they remedied the situation in an excellent manner. We did not have the breakfast so I cannot comment on it, but the internet worked well and the room was clean and comfortable. Love that there is a fridge and microwave in the room.

"Good get-away"

4
12/07/2016

Great place for stay with pets. Room did not smell like the last pet. Very clean and updated. Only snag was not being able to check in an hour early but when we did check in, it was smooth. Breakfast was good. I really like the pancake maker. Quiet with only occasional road noise.

"Great room, super modern and clean"

5
03/07/2016

We enjoyed our stay at Best Western in Murphy. The rooms were super pleasant and clean. Great bed with extra pillows. Very well-maintained. Quiet and peaceful, even on a holiday weekend. Ample parking. Coffee in lobby. Breakfast also served. Great shower. Bathroom extra clean. Great experience all around.

"Nice place to stay..."

5
02/07/2016

I was under the impression to use the rewards card I was issued it would save me or at least reward me for using the hotel website directly to make reservations. It ended up costing me more money! I was charged $19.99 to use the hotel site directly. A whole separate charge completely from the room plus tax. It is cheaper to use Booking.com which I always have use in the past. I did not complain, but being I was asked more than once to give a review so I want to say this. Be aware. Do not use the hotel website to make reservations if you think you will save money like I did. I will use this hotel again. I like it, they know me because I stay there quite often and will again. That is my only complaint.

"Pleasant surprise!"

4
30/06/2016

I have not been to a Best Western in years. This was a very pleasant surprise. The place is very well maintained and the staff very attentive. The mattress was awesome...I wanted to take it home with me! Breakfast was adequate for us. It's not a huge spread but we don't eat a lot in the morning anyway. My only suggestion would be to put a few umbrellas around the pool area as there is no shade at all. All in all a very pleasant stay!

"Training experience "

4
29/06/2016

Great little BW. Stopped after long day on motorcycle and lots of rain. Late check in and the girl was great. She let us know it was her first night on duty alone and she was willing to find answers for our questions. She will be great once she is comfortable being on duty alone. Never got flustered and found the answers for us. Nice rooms for the price. Breakfast could of had a little more to offer. Room was quiet and got a good night's sleep. Would stay here again if we are in area.

"Very nice place to stay"

4
28/06/2016

Very nice accommodations close to the attractions we were interested in and close to various restaurants and fast food places. If you like Walmart, it's right across the street. The Casino is 5 minutes down the road.

"Very Clean Room"

5
27/06/2016

Since we have stayed at Best Western before I decided to try this location. Room was very clean! We had two "queen" beds which were actually doubles...small for two adults, trim adults at that! Typical hotel room...not big but they did have a fairly large sized refrigerator, microwave and safe all in that room!

"short casino trip"

4
25/06/2016

Just felt like gambling for a night so we stayed at the Best Western. We stayed there last month and loved t, so we made it our place to stay this month again. You will not be disappointed with your stay The only complain is the very small lobby and breakfast area.

"Wonderful, Pet-Friendly Hotel"

5
23/06/2016

This is a clean, pleasant hotel. Pet-friendly rooms are limited, so make sure you say you're bringing a pet if you make reservations. The staff was very helpful, especially when it came to suggesting a place for dinner and an area scenic drive.

"Incredibly clean and friendly staff. "

5
19/06/2016

Incredibly clean rooms, comfortable beds, and a very friendly staff. We travel with our Westie, and it was perfect for him too with a good walking area. Good complimentary breakfast. We will definitely stay there again when our travels bring us this way. Good choice.

"Staff Made the Stay Pleasant"

5
04/06/2016

Any question, any problem ALL members of the staff were there to make our stay pleasurable. We had a pet room, which was very clean and they dog walking area was very well kept and cleaning bags were provided. The most pleasurable were ALL of the staff on duty at all times.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
I am so glad that your stay was enjoyable. I appreciate the compliment for our staff - they are a great group of people. We also appreciate being recognized for the efforts we put forth. We look forward to seeing you on your next trip to the Murphy area.

"Great place to spend the night"

5
28/05/2016

This motel was so clean and well maintained. The Staff was super nice and very helpful in helping us to find a great place to eat while there. Rooms were spacious for three adults. Bathroom was very up to date. Will be staying there again on our next trip to Virginia.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
Ruby, I am glad that you enjoyed your stay and that we were able to help you find a great place to eat. I look forward to seeing you again on your next trip to Virginia, but you are more than welcome to just come and stay to enjoy the area.

"Great overnight stay"

5
22/05/2016

The hotel is not new, but it was clean and is a well-maintained property. All the carpet, tile, fixtures and furniture appeared quite new. I slept through breakfast. The staff was very friendly and there was ample parking.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
I appreciate the kind review. I am sorry that you missed breakfast, but am glad that you got the opportunity to sleep late. We look forward to your next visit.

"Mr."

4
16/05/2016

Very clean. Friendly employees. Pet friendly.All rooms were clean.Free breakfast very good. Lots of choices. Pool available. In good location, close to restaurants, and Casino.My wife and I were traveling with our pet,and this hotel made our accommodations very easy.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
Thank you for your kind words. I am glad that you were comfortable and we were able to make your travel time a bit easier. Please come back when you can stay and enjoy the area. Thanks again for taking the time to write this review. Aurelia

"Not disappointing at all"

5
04/05/2016

We have stayed here before. The staff is so nice, did have a problem with one of them but the manager is working with her. The only thing we suggest is ceiling fan. It is quieter than the ac. We ended staying there for 3 days.

"Murphy Property Stay"

4
02/05/2016

We were delighted with the renovated Best Western. The staff was unusually cheerful and helpful. The room was surprisingly clean and decor pleasing. We remembered staying here years ago and quite honestly considered not trying it because it was so old. No sign of its age from the room at all. We will stay there again as we visit Murphy about once a year on business/pleasure.

"Good hotel and resable price!"

5
01/05/2016

The staff at Best Western are very friendly and nice, our room was clean and the beds sleep good. There is a wal-mart close by and restaurants we ate at Brothers and if you take your card you get 10% off the meal. We enjoyed our stay and if in town again would stay there again. The internet is good!

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
Thank you for your kind words. I am glad that you were pleased with our place. We look forward to your next stay in Murphy.

"wonderful stay during casino trip"

4
26/04/2016

We had stayed at a Best Western over the years, but were kind of hesitant because of a location issue before. This time we picked this Best Western because of the location. It's very close to the Casino and the motel looked very clean and becoming from the outside. It turned out to be very clean and becoming from the inside as well. Wonderful place to stay and we'll be back.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
I am so happy that you picked us and that we exceeded your expectations! I look forward to meeting you on your next stay in Murphy.

"Real Estate Inspections Trip"

4
18/04/2016

We arrived about 8:30pm on a Friday and the check in process was quick and pleasant. We were in room 119 a ground floor room. The motel/hotel is old school with drive up and park at the room door access and is a two story building. The room was very clean including the carpet and the bath/sink area. We liked the in room micro/fridge and the fridge worked perfect. We always save our leftovers from meals for later so a fridge that actually works well is a pleasant surprise. The room had a large flat screen T.V. that worked and the ventilation was quiet. The breakfast area is small so get there early if you want a seat. The breakfast choices are limited but the woman working the area keeps a close eye on everything and keeps it restocked. I would stay again as it's a good price (89.00 AAA discount rate) and location in Murphy.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
I am so glad that you enjoyed our stay with us. We try to have everything that a traveler would need while on the road. I hope that you will be coming back soon.

"Economical, Clean & good staff"

4
17/04/2016

The hotel was very clean and the staff did a very good job of taking care of my needs. The food availability was close and okay. I wish the hotel had a guest laundry because I hate to fly back home with dirty clothes.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
Thank you for your comments. I, too, like to go back home with clean clothes. We have explored the possibility of installing a laundry but have not found a location in the building that is suitable. There is a laundry about a half mile from the hotel that many of our guests use. I do hope that you will be back to visit us.

"Very nice-- with one exception!"

5
16/04/2016

A friend & I stayed here for 5 nights on a recent road trip. Overall we were pleased & surprised at how nice the place was, especially for a motel in its price range. Our room was well designed, very clean, & comfortable. The lobby was also very efficiently designed to be a combination check in/out/ information desk, business center, breakfast center, & comfortable seating area with a pretty little solarium & free local newspapers... all in a relatively small space without making anything seem cramped. A complimentary breakfast was served every morning in the lobby. The room had a clean medium-sized refrigerator with a freezer & a clean microwave. The room temperature could be regulated to a wide enough range to make any guest comfortable-- an attribute I've unfortunately found lacking in many other motels. Housekeeping service was very good. The location was close to several good restaurants (as well as fast food). The staff was very friendly & helpful. If we had the chance to stay again, we'd request a ground floor room, as the second floor was a walk up with no elevator for luggage. But our one & only real complaint was the "bathroom tissue" (T.P.)!!! It was that cheap, one-ply stuff that morphs into a trillion shreds instantly upon contact with any moisture, & wants to leave more of itself behind than is removed. We would've gladly traded a few less bottles of shampoo, body lotion, or bars of soap for a little better quality product in this category.... This is NOT the place to save a few pennies!!!

"Perfect stop for us!"

5
12/04/2016

We were tired, so we decided to stop in Murphy--around 9pm on a Sunday night. Courtney at the front desk checked us in and gave us a great recommendation AND directions to a terrific local restaurant that would still be serving dinner. The room was beautiful, sparkling clean and very comfortable. We will definitely stay again on our next trip to the mountains!

Aurelia S, Manager at BEST WESTERN of Murphy, responded to this review
I am glad that you stopped and that your stay exceeded your expectations. We have been working on renovations and are glad that you like them. We look forward to seeing you on your next trip to Murphy. Have a wonderful day and thank you for your kind review! Aurelia Stone, GM

"Murphy Weekend"

5
04/04/2016

Great hotel. Good value and location with easy access to the Nantahala area and Blue Ridge. The hotel is clean, appears recently renovated and the staff is friendly. This is one of the best dog friendly options in the area.

"Our favorite Murphy hotel"

4
16/03/2016

We have stayed at this Best Western on all 3 of our last visits to Murphy. The great staff and service is why we keep coming back. The rooms are clean and neat our experiences have been very pleasant. Looks a little dated from outside but the room have modern conveniences, WIFI, flat screen TV refreshed bathrooms and dressing areas. This hotel is convenient to Murphy proper with restaurants in any direction and the casino is only a mile or so away. Scenic location with ample parking. No elevator so keep that in mind if you are mobility impaired. Good continental breakfast offering and coffee 24/7. Quiet location.

"No Room at Casino"

5
15/03/2016

We were planning on a trip to Gatlinburg for the evening but got off to a late start so decided to go to the casino. There were no rooms at the casino so went across the street to the Hampton Inn and that was also booked. Went next door to the Best Western of Murphy and were very happy that we did. The price was good, service was excellent, and the newly remodeled room was very nice. Extremely clean room, very comfortable bed, microwave, mini fridge, internet worked great. Can't comment on the continental breakfast as we did not get up in time for it. Also nice that they have a 12:00 late checkout option. Will definitely stay here again.

"Nice Hotel"

5
11/03/2016

This was a great stay the room was clean, the staff was helpful, the location was great, the bed was comfortable, and the price was affordable. When i go that way again this is where i will be staying

"Best Western: Best Service, Room, Breakfast, People!"

5
26/02/2016

Highly recommend! From the reservation over the phone with Barbara to checking out with Barbara and Felicia: Top notch service, quality, satisfaction! Staff is friendly, informative, funny, professional. Room extra clean, plenty of everything. Breakfast, Wow! For a small mountain hotel -- for any hotel with "Continental" breakfast! -- truly fresh fruit selection, pancakes with six toppings, nine bread/bagel/muffin choices with toppings from p-nut butter to cream cheese, wide variety of teas, cereals, fruit bars, PLUS micro breakfast entrees! The lounge space utilized wisely and comfortably with variety of seating areas. Recommend highly! Always will stay here! Only thing I would suggest/change: pillows are slightly overstuffed and not malleable.

"Excellent nicely decorated dog friendly room"

5
06/02/2016

Service was top notch.friendly front desk clerk* Breakfast was great, fresh made pancakes were very good The bed was soooo comfy, I will definitely stay there when i go back to murphy. Very nice area to walk the dog with supplied poopie bags so it too was very clean.the place was spotless and evrything worked,very nice television frig and microwave in room so no complaints from me??

"Wonderful experience"

5
05/02/2016

We stayed here during my husband's birthday and he wanted to come up and see the new casino in Murphy. We chose the Best Western because it looked nice. Nice does not describe it - the rooms are clean and roomy. Everything was in order. The front desk ladies were super and the lady who cleaned the room was so sweet. It was a fantastic experience and I would encourage anyone to stay here

"Great stay"

5
25/01/2016

Second stay at this Best Western. Different staff than last time but still friendly and helpful.... knowledgeable of area. Clean and quiet room.... didn't do the breakfast since many alternatives available close by. I will stay here again when in the area. Some previous comments noted the age of the facility and maybe because I'm an old piece myself, the age is of less concern than friendly staff and clean room. The floors were clean as were the bed linens and bathroom walls. The white socks on my feet when the boots came off were still white when the boots went back on. Close to a busy 4 lane but there was no road noise in my room .

"Best Western, Murphy, N.C."

5
24/01/2016

In the small town of Murphy, NC in the Smokey Mountains, We found our stay at the Best Western very enjoyable. Our hotel was very clean, the room spacious and updated. Enough cannot be said about the courtesy of the management and staff, very helpful. I will stay here again.

"Would not stay again"

2
11/01/2016

This is a old hotel that paint was put on to try to make new. The room smelled horrible and after complaining to front desk of the cigarette smoke, we were told it was a non-smoking room. Huh! The floors were dirty and the grout in the bathroom looked like it had a tinge of blood in it. Didn't even bother to take a shower due to mold on wall.

"Excellent Room and Service."

5
07/01/2016

Used it on new years eve because of my hectic schedule at the casino. Very accommodating and friendly and helpful staff. Even though it was for one night I would gladly use them again in the future if I see it neccessary

"Visiting family"

4
03/01/2016

We had a great stay. It was an impromptu trip and they had rooms. The room was clean, spacious, and welcoming. The front desk ladies were great, they were very welcoming and helpful. Check in was pleasant. No complaints. We got 2 rooms and they put us in adjoining rooms.

"good place"

4
03/01/2016

we where very satisfied with this place. We where in a good location and very close to everything. The staff was very nice and helped with all we ask for. I would recommend this place to anyone. We had a nice room and very clean.

"Good/clean/decent priced "

3
01/01/2016

It was a nice enough hotel. The beds were comfy, I was pleasantly ssurprised. Seemed like very little TV channels. Room has a safe in it if you need it. Very close to Casino,I wouldn't suggest walking but you could I guess. Continental breakfast they do have one. Pancakes... Juice... Breads.. Cereal. I would stay here again if in the area.

"Inexpensive, clean and friendly"

4
07/12/2015

I travel to Murphy on business fairly often and have never been disappointed in the Best Western. It isn't luxurious by any stretch of the imagination, but it's clean, convenient and the staff is wonderfully friendly and accommodating. I always try to stay there.

"Nice little town"

4
06/12/2015

Small town, has everything you would need. The only disappointing thing was there was a parade the morning we checked out. Neither the check in or out staff mentioned it. It would have been fun going to a small town parade. The hotel is only 4 minutes from the casino. Our bed was nice, the pillows were comfortable. The shower head was good. Lots of hot water. Not a lot of tv channels. It has a refrigerator and a microwave. The breakfast had pancakes. Would stay there again.

"Best Western of Murphy, Murphy North Carolina"

2
02/12/2015

Gave my reserved limited access non smoking room away and lied about it , saying I had no reservation until I showed the manager my comp number . She then said she gave my room away. She then tried to make us stay at Days Inn . This was six o'clock in the evening . Treated us very rude . Will not be back there ever . The room she gave us stunk like smokers smoke . I am a disable Marine Vet , and have to clime steps makes it very hard when you have artificial parts in your legs . This is not the great Quality of Best Western that I have always received when staying with Best Western . This Manager also said that was the manager of Days Inn a tried to make us stay at Days Inn . I told her that if I wanted to stay at Days Inn I would have reserved a room there . The manager was very rude and should learn how to talk to people .

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
I apologize for your inconvenience and disappointment with out hotel. I know you were not given the room that you had reserved with Central Reservations and cannot express how sorry I am that all this happened. I did not ever lie to you about the room reservation nor did I say we were not able to find your reservation. What I told you was that, in our system, the reservation was for a queen non-smoking room and did not specify handicap accessible. I also told you that the handicap accessible room was occupied and that we did not have another one. I only asked to see your copy of the reservation in order to see exactly what Best Western Central Reservations had originally sent you. If a reservation comes into our system after a room type is no longer available, it does get moved to another room. It seems as if that is what happened. I am sorry that it worked out this way for you and have implemented a policy to try to avoid this in the future. I apologize is you think I was rude - I was only trying to figure out just what had happened and what we could do to make the best of a bad situation. I did offer to move your reservation to the Days Inn, which had a handicap accessible room available, while giving you all the points you would have earned at the Best Western and comping the room charge at Days Inn. Unfortunately, you could not locate the Days Inn and returned to us to take the only room we had for you, which was, unfortunately, upstairs. I offered to help with your luggage, which you refused, and told you that the room would not be charged. At the time, though not happy, you and your wife seemed to be ok with the situation. I honestly do not know what more I could have done under the circumstances.

"Murphy, NC"

4
01/12/2015

I have stayed at this hotel several times over the years. It is clean, reasonably priced, close to the highway, but not noisy. Near some businesses I might want to shop at, or eat dinner at, before retiring. Staff is friendly and efficient.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
Thank you for your review. I appreciate the kind words and am happy that you like us enough to come back again. If ever there is a problem, please let me know so I can take care of it. Thanks again, Aurelia

"Could be Better"

3
29/11/2015

We had just spent a night at a lovely, newer pet friendly LaQuinta in Macon Georgia, and the next night we were headed to Murphy, NC for 3 nights. The Best Western Murphy was one of two pet friendly choices in the area. Almost the same price per night as the LaQuinta, and a world of difference. The LaQuinta room for the same money was a 2 room King Suite, nearly new, and very very nice. The Best Western Murphy for the same money has very old decor, including the lobby/breakfast room/registration area. But, maybe this is typical of a small country town compared to a small city like Macon. The Best Western was pretty clean, and the service was very good, but I'd only stay there again because it's one of the only 2 pet friendly hotels in the area where my sister lives.

Aurelia S, General Manager at BEST WESTERN of Murphy, responded to this review
I am sorry that you did not find us to be what you expected. We are in the process of updating the hotel décor. We have just finished the lobby/breakfast area and will be working on the rooms over the next year or so. I am glad that you found the staff friendly and the room clean. We do look forward to your next visit. Thanks, Aurelia

"Clean Rooms"

4
24/11/2015

We were just staying over night. We will go back. The room was clean and the beds were very comfortable. The staff was excellent. They offer free breakfast with stay, it is continental, so be prepared. Great central location.

"Very Likeable"

4
13/11/2015

My stay was fair and pleasant soo close to everything. Around the corner from the casino.....the reason I stayed here will come again. Hope my review is very helpful to someone because a lot of times there is not enough for people to say to let you know the answer to some of your questions.

"Smokey Mtn. Bust"

3
11/11/2015

Staff was great,room was good a lot of highway noise.Breakfast bar left alot to wish for.Not much on cold cerial and bagels.Should have went to McDonalds. and really dont care for it but could have ate a hot breakfast.Wordt breakfast bar for a Best Western I have seen.Next vist to Murphy will be somewhere diff.If going to Murphy and you are supewr tired and dont eat breakfast then stay here.

"A Good Basic Place"

4
04/11/2015

The staff was wonderful at check in. The room was clean and had everything I needed. I rarely stay at hotels with outside walkways rather than interior corridors as a safety issue. However, I had a last minute business trip and had no choice. I was pleasantly surprised. The outside has an old school 1970's motel sorta of look but my room was updated, nicely furnished, and I felt quite safe.

"Okay place to stay"

3
26/10/2015

I recently stayed at the Best Western due to its close proximity to the Casino. It was okay overall. The room was a little damp and musty smelling and the cable on the television had very limited channels, but the bathroom was very clean which was a plus. The staff was very nice and friendly. The breakfast choices were pretty much toast, pastries, yogurt, and flap jacks; however, there is a Bojangles across the street if you want to eat meat. Overall it's an okay hotel to spend a night but would not have wanted to stay multiple nights here.

"Casino"

5
19/10/2015

Went to Murphy to visit the new Casino there. Stayed at the Best Western Murphy NC. The staff was very helpful. Told us great places to eat & see. The hotel was very clean. Had asked for a room on the first floor, due to the fax that I could not climb stairs, due to getting over surgery. I was told they couldnt promise me for sure. When I check in I told them that I had asked for a room on the first floor. SHe told me that I had a room on the first floor.

"Very Nice!"

5
19/10/2015

I have no complaints about this Best Western at all. The room was clean and the bed was nicely made (actually better than a Hilton I stayed in once). A hotel is only as good as its staff and you can tell this one has that! Their breakfast area was spotless and sunny! Would come here again!

"Nice place to stay"

5
16/10/2015

This is a very nice place to stay. The rooms are very clean and the beds are always nice and comfy. It is also very close to many nice restaurants and you must go downtown if you have time. There is a great Irish Pub with great food and very relaxed atmosphere. The clerks are always so nice and helpful while checking in and out. They also give you cloths to clean your motorcycle in the mornings before you leave.

"Mountain vacation"

3
15/10/2015

Facility needs updating. Other Best Western locations present better breakfast options. Had trouble with the toilet not flushing properly and the sink not draining quickly. No guest laundry on site. Staff was friendly and helpful which made the stay tolerable. Location to things to do and places to eat was very good.

"Only one problem"

4
08/10/2015

A few red ants one day crawling on desk. Otherwise everything topnotch. Staff very helpful and friendly. Early check-in was no problem and express checkout great since I left at 5:30 AM for the long ride back to Florida.

"Great find in rural North Carolina"

5
05/10/2015

Super clean, priced right and the staff is great! Right at the door of the Smokey Mountains. Recommended local dining spots and provided local directions and tourist information. Our entire group enjoys th hospitality of the staff.

"Great place to stay!"

5
07/09/2015

Our group of 18 motorcycle riders were greeted by Barbara at the front desk. She had our reservations ready, and quickly got us all checked in. She had hot coffee ready for us at check-in. Our rooms were nice and clean, and we were able to gather together with our friends to socialize. This hotel is located close to the Georgia state line, which makes it a great place to stay.

"vacation"

5
26/08/2015

The rooms was clean . The staff was real nice. Was a lot of eating place close by.Great place to stay.Wamarts is across the high.way.Uptown is about a 25mins.The fields of the woods is 1hr away, which is a pretty place to visit.

"Great place to stay!"

5
26/08/2015

We stayed here on our winery trip. This hotel is newer, the bed is comfortable, the room was spacious and the area was safe. The check in clerk was very helpful in recommended Doyle's for dinner. It was great.