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Best Western Premier Milano Palace Hotel, Modena

4.5/5  - basé sur 400 notations.
Corso Vittorio Emanuele II, 68, 41121, Modena, Italy - See map

The Best Western Premier Milano Palace Hotel belongs to the Faenza family for over a century and is the main hotel of the group that today counts other three structures all located, as well as the Best Western Premier Milano Palace Hotel, in the city center. After many years of glorious service the Hotel has been the subject of a total refurbishment, which brought the structure to a level of 4-star superior thanks to the strong wishes of the Faenza family to create a new product with all the modern comforts but without underestimating the elegance and style, as proof of this are the high quality materials used in the creation of common spaces and rooms, signed by major brands of Italian style. All 55 rooms of the hotel are equipped with all comforts and the latest technological devices, such as a connection to high-speed internet and flat screen TV with hundreds of national and international channels. For relaxation, guests can use the spa on the first floor and available for all our guests. The strategic location, close to the historic center the Museum Casa Enzo Ferrari and the train station makes the Best Western Premier Milano Palace the ideal destination for those coming to Modena for business and for pleasure. Even arriving by car you can park easily and free of charge using tags issued by the front desk at check-in. Best Western Premier Milano Palace Hotel is the ideal choice for your business meetings thanks to the presence of a conference room equipped with all the latest technology. Enjoy your stay!

Best Western Premier

Milano Palace Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 394 guest reviews
NOTE ISSUED
Excellent
231
Very Good
134
Average
23
Poor
4
Terrible
2
REFER TO NOTICE
Business Business
109
Couples Couples
168
Family Family
54
Friends getaway Friends getaway
32
Solo travel Solo travel
17
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful stay in Modena"

5
21/09/2018

We loved our stay with them! Nice clean hotel with a friendly and helpful staff. The local area is lovely and they gave us many helpful tips on restaurants and places to see. They also made a couple reservations for us!

"Stylish"

5
15/09/2018

Stylish an very recent hotel in the heart of Modena halfway between MEF Museo Enzo Ferrari and the Duomo. Clean room and luxury bathroom. Staff always friendly and very helpful. Excellent parking facilities on the premises (at extra charge). Ideal both for a business trip or a family holiday.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Christoph G, thank you so much for your positive review! The Best Western Premier Milano Palace Hotel was inaugurated in 2014 and stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. As you highlighted, the hotel is ideal for business purposes but also for a family trip! Hope to welcome back in the future! Best Regards Carmen

"Just fine"

5
26/08/2018

Wonderful location, within 10 minutes walking from key sites in town including the train and bus stations. Clean and updated modern rooms. Spacious bathroom for a standard sized European hotel room (meaning the room itself is quite small) Great beds and pillows Friendly staff.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Gary, thank you for this review. I am delighted to read of your overall satisfaction and you appreciated our strategic position, few minutes walking from the city centre and the railway. We really care about cleanliness which are supervised daily to ensure the highest cleaning standards. Happy to know that you found our staff friendly who takes great pride in delivering an exceptionally superior service for all of our guests. Hope to welcome back in the future. Best Regards Carmen

"Visting Modena? Stay here"

5
16/08/2018

Why 5 Stars?First the age and decoration, tasteful, modern, new, attentive.Second- Staff, booked into the hotel for 14 nights, biz plan changed only stayed 9 nights. Everyone of the staff I interfaced with were superb.Third- Location. Short walk into the heart of Modena and yet easy to find, park and feel comfortable at.Con-The Executive room with couch is not realy a couch. It's a single bed. Asked if the could remove it to give me some more suitcase room. No go :-( . So that is the only negative thing can say.Would I stay there again? YES. Recommend to others? YES

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Joeipad25, Wow, you are making us blush. It is a pleasure to read your review on TripAdvisor! Happy to know that you appreciated the work of our amazing staff! We are in a perfect position, few minutes walking from the city centre, the railway station and the fantastic Ferrari Museum. We always do our best for guest, but unfortunately it was impossible to remove the couch. I do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back. Best Regards Carmen

"Next time I will stay here for sure! ??????????? ??????????? ????? ? ????????? ???!"

5
12/08/2018

Soundproofing is very good, no any noise at all, especially in the bathroom! ????? ??????? ?????????????, ? ??????? ????? ????, ? ? ?????? ????! = I would advise to install a ramp at the entrance steps, so the guests can roll their heavy luggage at the entrance and exit. ? ?? ???????????? ?????????? ?????? ? ??????? ????????, ????? ????? ????? ?????? ??????? ??????? ??? ????? ? ??????. = I recommend DANILO restaurant placed nearby for both lunch and dinner. ? ?????????? ??????? ? ??????? ? ????????? DANILO ??????????.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Yelena, thank you for giving us such a high score! Happy to know that you appreciated our soundproofing system to guarantee a very relaxing stay. Thank you for your suggestion and we hope to welcome back in the future! Best Regards Carmen

"Excellent hotel to stay at"

5
21/07/2018

Milano Palace is an excellent and very clean hotel. The rooms were big, clean and cool. The bed is not soft and big Rick hard, just perfect, nice big showers in the bathroom. The hotel is very close to the train station and a 10 min stroll to the central piazza.

Direzione_VHG, Responsabile relazioni con la clientela at Best Western Premier Milano Palace Hotel, responded to this review
Dear PP01, Thank you for your kind review. We were thrilled to read how much you enjoyed your stay in our hotel. Sometimes there's nothing better than climbing into a comfortable bed after a long day so we really care about bedding quality! As you highlighted, we are just 10 minutes walking from Piazza Grande, the main square in Modena! Hope to welcome back in the future! Best Regards Carmen

"Very modern, chic hotel, but very small rooms"

4
16/07/2018

This hotel was nicely situated, and very new and modern. The room design was chic and high-tech. My only advice is that it is good for the single traveler or perhaps a couple, but the rooms were very small. Breakfast buffet in the morning was well-supplied with good variety. The baked goods were especially good quality. I would likely stay here again.

Direzione_VHG, Responsabile relazioni con la clientela at Best Western Premier Milano Palace Hotel, responded to this review
Dear OregonMomTraveler, I am very pleased to note an overall enjoyable stay and thank you for taking the time to share your experience. The Best Western Premier Milano Palace Hotel is really appreciated by our guests for its neoclassical style and modern touches. Happy to know that you enjoyed our rich breakfast buffet with sweet and salty products and also local food! I'm very sorry to hear you found your room very small. For any future stays we will do our best to allocate you a bigger room. Hope to welcome back in the future! Best Regards Carmen

"The only place to stay in Modena"

5
15/07/2018

Only complaint was shower door design. Super clean nice rooms. air conditioner strong enough for super hot summer days. Close to center, close to Ferrari museum Modena. Parking available (reserve before)

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear 917alfredo, I am very pleased to note an overall enjoyable stay and thank you for taking the time to share your experience! It is such a pleasure to know that you consider our hotel the only place to stay in Modena. During hot summer days in Modena, it is fundamental the A/C system in the entire structure to guarantee a perfect stay! We offer two options for parking: an agreed secure garage car parking (the car park is not very big so we suggest to reserve a space in advance!), otherwise we provide a free ticket to park nearby the hotel. Hope to welcome back in the future! Best Regards Carmen

"New and centrally located"

4
11/07/2018

Location: centrally located, and a 5' walk away from the main railway station of Modena; from the hotel it's a short stroll to towards the main sights in town Premises: clearly recently refurbished, inside with a very new look and feel and nice design Service: staff is friendly and helpful (not a given in Italy) Breakfast: fairly good choice of products, though no fresh juices, coffee from a self-served machine Room 504: not very spacious, but clean and efficient; not noisy despite it facing the street; the bathroom was also not that big but everything was in good working order. WiFi: reliable and fast in the room and all common places Overall: good value for money and ideal location, suitable for both business and pleasure

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear GypsyKingBrussels, thank you for this detailed review! As you highlighted, our hotel is just few minutes walking from Piazza Grande, the cathedral and the Ghirlandina tower, an architectural complex that has been declared UNESCO World Heritage Site. Thank you very much also for recognizing the value of our staff that is our main strenght point. We always do our utmost to ensure our guest a comfortable stay with us. I hope we will have the pleasure to host you again for another pleasant experience. Best Regards Carmen

"New and well appointed Hotel with great staff and service."

5
06/07/2018

The Premier Milano Palace was just that. The interior of the property is newly refinished with a lot of nice tile and marble work. All the staff were attentive and friendly. My room was not large but was well appointed and totally adequate. The BW Premier Palace was a great value for such a nicely finished hotel in a good location on the edge of the Center.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Roy, Thank you for posting your review following your stay with us. We are very grateful for all the feedback we receive and appreciate the time you have taken to recognise our hotel. Inaugurated in 2014, our 4 star hotel in Modena stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. Best Regards Carmen

"Exceeded expectations"

5
02/07/2018

Everything about this hotel was pleasant. The rooms were spotlessly clean and very comfortable. The staff was extremely friendly and helpful. The location was convenient to everything we wanted to see in Modena. We would highly recommend this hotel.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Thomas, Thank you for your most positive review and recommendation. I am delighted to read of your overall satisfaction and that we were able to exceed your expectations! We are in a convenient location, just few steps away from the lovely city centre, railway station and the amazing Ferrari Museum. I do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back! Best Regards Carmen

"Superior facility and incredible staff"

5
20/06/2018

We found this hotel and its staff to be a highlight of our recent trip to France and Italy. The ladies at the front desk welcomed us and gave us friendly, informative information that made our holiday memorable. They helped with restaurant recommendations, vinegar tasting and city navigation. They could not have been nicer and more helpful. Additionally, the entire staff, from breakfast to parking bicycles, seemed to care above and beyond for everything in the hotel to be perfect.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear janaW4799LQ, Wow you are making us blush! We are very pleased to hear that you enjoyed your stay with us. All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. Hope to welcome you back next time you in Modena. Best Regards Carmen

"Cool, dark rooms"

4
18/06/2018

I stay here when I'm working in Modena (already booked for next week!). The hotel has A/C that works which is something important if you are visiting in the summer. Many hotels in the area seem to have A/C that does not work. Breakfast is good although I wish they would cook the bacon crisper. It's typical for europe though. Don't get a fizzy wine at the bar unless they are opening the bottle. They don't turn their Proseco over fast enough and you can get it "still" which is oddly undrinkable. Location is good for Modena center. There is a room with some exercise equipment. I've never used the SPA.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear onyxsage, Thank you for posting your review following your stay with us. We are very grateful for all the feedback we receive and appreciate the time you have taken to recognise our hotel. In summer, it is fundamental the A/C system and our guests can change the temperature or switch off the air-conditioning directly through the thermostat in the room. We always try to provide an excellent service to all of our guests. In this case, we feel really sorry that you didn't appreciate your Prosecco. We really care about our guest stay and we would be more than happy to change the glass and offer another one! For any future stay, please do not hesitate to reserve our esclusive Wellness center which offers sauna, Jacuzzi hot tub, sensory shower, steam room and lounge area with tea corner! Hope to welcome back in the future. Best Regards, Carmen

"Luxury"

5
16/06/2018

Amazing upscale hotel perfectly located in the quaint and beautiful city of Modena. Ideal for both business and leisure. Walking distance to the train even with lots of luggage, and also walking distance to everything else!

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Steve P, Thank you for staying with us and taking the time to share your experience at Best Western Premier Milano Palace Hotel. We are in an amazing position, just few minutes walking from the city centre and the railway station. We try our best to make every single stay a GOOD experience for our guests and it is amazing to see our effort paying off! Hope to welcome back in the future! Best Regards Carmen

"Stay in Modena"

4
05/06/2018

The hotel is very well located, convenient to the train station and the old city. Beautifully appointed property, modern, nice decor, well maintained and extremely clean. The staff is extremely helpful and would do anything to please. I unfortunately can't remember the name of the check-in gentleman who helped us find a new room when the one we had wasn't to our satisfaction, he was the most helpful person and genuinely concerned, kudos to him he made our stay. Also, the young guy who helps with the luggage was outstanding. Breakfast is also excellent. The issue with this property was the original room that we had, we were in a junior suite and for the price paid we found that room to be horrible and dismal. It was located right above the service area of the hotel and the next door restaurant looking at the dark inside yard. The room itself was poorly designed. The hotel was full but they managed to relocate us to an executive room for the 2 remaining days of our stay and we were fully satisfied with that room type. It was modern, nicely decorated and comfortable. If we return to Modena we would stay at this property again.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear bellamuffin, Thank you for taking the time to write this review about our hotel. We are in a convenient location, just few steps away from the city centre, railway station and the amazing Ferrari Museum. Inaugurated in 2014, the hotel stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. Thank you for your kind words about our staff who takes pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. Our guest generally appreciated our Junior Suite with living area with a welcoming sitting room with a 40" LED TV, a large bedroom with a king size mattress and a bathroom with shower and hot tub with chromotherapy. However happy to know that everything was resolved to your complete satisfaction! Thank you again for your feedback and we look forward to welcoming you back soon! Best Regards Carmen

"Superb"

5
31/05/2018

A truly lovely hotel, 5 minutes walk from the Railway Station, the Enzo Ferrari Museum and the main town - couldn't be more convenient. It seems to be relatively new or recently refurbished but everything was clean and fresh. The rooms were perfectly appointed with everything you could need including a hairdryer that actually worked! It also had a large walk in shower with a choice of shower heads. We didn't eat here but had cocktails each evening. The staff were all very friendly and helpful. A/C also worked well when needed.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Maureen, Thank you for your kind review of our hotel! Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay! The hotel was inaugurated in 2014 and the 55 rooms available are artfully furnished and ready to welcome guests and make them feel at home! Our guests can relax after a day of work or an afternoon in the city, enjoying our cocktails, long drinks and bitters, in addition to traditional café beverages. Thank you for your kind words about our staff who will be thrilled to hear of the positive impact they continue to have on our guests' journey. Hope to welcome back in the future! Best Regards Carmen

"good"

4
29/05/2018

This is a modern property that is very well maintained and well located. Nice location, especially to be outside the old City. Easy to get to by car and five minutes walk to the walking district.The hotel was perfectly located to explore the city: close to the train station and few minutes walk to the old town. The breakfast nice

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Pasquale, Thank you for posting your review following your recent stay with us, we are very grateful for all the feedback we receive and appreciate the time you have taken to recognise our hotel. Inaugurated in 2014, our 4 star hotel in Modena stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. Happy to know that you appreciated our rich breakfast with sweet and salty products. Hope to welcome back in the future! Best Regards, Carmen

"Would stay again"

4
14/05/2018

This is a modern property that is very well maintained and well located. We had a few problems at check-in, but once that was sorted out, our room was large, comfortable and quiet, with a really nice bathroom. We took advantage of the bar area outside and it was fun watching the people go by on the boulevard and we ate dinner at the restaurant next door which was delicious. The breakfast wasn't anything special, but it is available. It is a very easy walk to the center of Modena and there are lots of shops and cafes and an open air market with lots of sweets and fruit. The hotel gave us a recommendation for a visit to the Acetaia Giuseppe Giusti to see how balsamic vinegar is made and we really enjoyed the tour. (only about an hour) We also went to the Ferrari museum which is only minutes from the hotel. Overall, a very positive experience at this hotel.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Guest, Thank you for your kind review of our hotel! We are in a lovely boulevard and it is a pleasure sitting outside in spring time! The hotel is just 10 minutes walking from the old town and the main street Via Emilia with lots of shops, cafes and restaurants. Modena is plenty of places to see: the cathedral, Piazza Grande, and the Ghirlandina Tower, listed as a UNESCO World Heritage Site, the Ducal Palace, San Francesco church, the historical Albinelli Market, Galleria Estense, Luciano Pavarotti Home Museum, Ferrari Museum … And for food lovers, we are always happy to book a visit to see the production of Parmigiano Reggiano or balsamic vinegar. I hope we will have the pleasure to welcome you back in the very near future! Best Regards, Carmen

"Modern, Clean, Great Service, Fast WIFI, a few blips with A/C and Coffee"

4
12/05/2018

Nice location, especially to be just outside the old City. Easy to get to by car and five minutes walk to the walking district with tons of restaurants and shopping. Parking is free along the street in front of the hotel BUT spaces are limited. I got home after work each day at 5pm and found a spot, but if you arrive later, you might have to pay EURO 20 for parking. Clean, modern hotel with really friendly, helpful and responsive staff. Breakfast was decent and inexpensive. Air conditioning shut off each day and had to be turned on by the front desk. This got a little annoying but once on it worked. The in-room coffee maker was VERY confusing and it took lots of conversations to realize that you need coffee PODS (and there were none). I'd recommend multi-lingual instructions for this in the room (and coffee PODS!). Room itself was super clean and comfortable. WIFI was excellent, great for business travelers.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Marc, thank you for your review. Our hotel stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. We offer two options for parking: we provide a free ticket to park nearby the hotel otherwise there is an agreed secure garage car parking. Generally our guests find easily a space to park nearby the hotel. We were thrilled to read you enjoyed your stay, specifically due to the great service provided by our team. Thank you for your suggestion about multi-lingual instructions to ensure a better experience for all our future guests. Hope to welcome back in the future! Best Regards Carmen

"Perfect for exploring the city"

5
07/05/2018

The hotel was perfectly located to explore the city: close to the train station and few minutes walk to the old town. The breakfast was nice, the room clean and spacious. The bathroom had a window - a nice touch. Nicely decorated lobby. Friendly staff.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Oleg, Thank you for your kind review! The hotel is located in an ideal location for railway station, city centre,shops, restaurants and the amazing Ferrari Museum. The ground floor houses the elegant neoclassical style hall with some modern touches and a lounge bar where you can spend your evenings relaxing. Your feedback will of course be shared with our entire team who will be thrilled to hear of the positive impact they continue to have on our guests' journey! Hope to welcome back in the future! Best Regards, Carmen

"lovely hotel great location"

5
03/05/2018

We stayed here for 3 nights in April, service was warm and attentive. Our room was nicely decorated, spotless and spacious with aircon which was well needed!! Location was perfect, walking distance to all attractions in Modena. Great add on was the free shuttle service to the train station. Would highly recommend.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Bettycuff, It was a pleasure to read your fantastic review. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Rooms are artfully furnished and ready to welcome guests and make them feel at home! Happy to know you appreciated the free shuttle service to reach the train station. Thanks for your words and recommendation to future guests. We look forward to welcoming you in the future! Best Regards Carmen

"Modern Hotel With a Few ‘Fawlty Towers' Moments"

4
30/04/2018

We decided to walk the few hundred metres from the train station, but this proved challenging. Google directed us down a very cobbled street, which was hard work for our wheeled cases. After our arrival, we discovered the hotel's free shuttle service to/from the train station. We recommend asking for this for your arrival and departure. Check in was quick and we gladly accepted the porter service. The hotel and our room were decorated in a modern, contemporary style with tiled floors throughout. A highlight was a large, lit picture of a vintage Maserati above the bed. I guess each room would have a similar picture, with varying marques in each room. Technology was evident, with fancy doorbell/swipe card access and in-room controls. However, this technology did not always work. After we arrived back in our room, we could not get the Aircon going. The solution was to phone the front desk who then switched it on remotely. This happened three times. Another occurrence was a fire alarm at 1:00 in the morning. It was quickly assessed as a false one, apparently caused by dust in the detectors. Much like Basil, the night manager was a little flustered, but explained the issue clearly. The following morning, no mention was made of this occurrence by other staff, so we suspect this is a routine occurrence. Breakfast was reasonable with a good selection for €8-00 per person. Coffee was excellent. Room service dinner was quite limited, so we had dinner in ‘Damadeo,' the restaurant next door, which was traditional Italian. More on our room: the bed was comfortable with firmer pillows, which suited us. The bathroom had limited shelf space, with only hooks for hanging towels. The TV was quite large and modern with a limited selection of English channels. As usual, we used the room safe. However, we were locked out when the batteries failed. These were replaced with old batteries, which continued showing “Low Batt.” It managed to keep working, but did not fill us with confidence. It was a little disturbing (but not surprising) how easily staff could open the safe using their own code. Our last ‘Fawlty Towers' occurrence was when using an iron. The circuit breaker kept tripping no matter which powerpoint we plugged it into. Draw your own conclusions as to why, but it was annoying. Staff were friendly and accommodating. In fact, the hotel compendium made mention to ‘ask for anything to help your stay be more like home.' We did annoy them a few times, and nothing seemed a problem for them. An enjoyable stay for a few days in Modena.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Tallyhos, Thank you for sharing this review. The Best Western Premier Milano Palace Hotel stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. Each room has a different painting above the bed which remind many aspects of Modena: history, food and motors. We are so sorry to hear you had few "Fawlty Towers" moments during your stay but we always do our best to assure our guests the best hospitality and cater to their every need. We are fortunate to have an amazing team that comes to work every day with a "can do" attitude. Again, thank you for your feedback and we hope to make you next stay a complete success in every respect! Best Regards Carmen

"Comfortable stay"

3
16/04/2018

Stayed here for business. The hotel is comfortable and location is good. The hotel is located just outside the old centre so you are in the centre of Modena within a 10 minute walk. Rooms are a bit on the small side but the bed is comfortable and the bathroom are modern and clean Breakfast is mostly Italian style ( heavy on the cakes and sweet options) but has a couple of hot dishes as well. Hotel is a bit on the expensive side but based on the hotel options available in Modena it is good value. I would stay here again if in the Modena area.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Persui, Thank you for staying with us and taking the time to share your experience at Best Western Premier Milano Palace Hotel. We are in a strategic position, few minutes walking from the railway station, city centre and the amazing Ferrari Museum. Our 4 hotel stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. The breakfast room awaits our guests with a rich buffet every morning. Alongside the continental breakfast, you'll find a series of local homemade products. Hope to welcome you back in the future! Best Regards Carmen

"Location and quality were good. Breakfast unfortunately not"

4
04/04/2018

Stayed for one night. The rooms are good although small. Internal courtyard view. Front desk staff and porters were helpful. Unfortunately the breakfast was in disarray. No glasses, staff unprofessional and just very poor

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Alan, thank you for sharing this feedback. We are delighted that you appreciated the rooms, our front desk staff and porters. We will take your point regarding the breakfast definitely into consideration. We are working very hard to improve our breakfast buffet and our staff is always appreciated for the professionalism and courtesy. Thanks again and we hope to welcome you back! Best Regards Carmen

"Awesome staff!"

5
31/03/2018

Very friendly and helpfull staff. Room was very good (not that big, but we are talking Europe here). Breakfast was good enough (standard), with lots of light from windows and bright color furniture which I like to start the day. 7 min walking to the train station (or take a cab). I was there for business, so sadly no time for the turkish bath.I definitly recomend this place!

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Razel, Thank you for your most positive review and recommendation. We think that breakfast is the most important meal of the day and we are glad you enjoy the buffet and the location. We are just few minutes walking from the railway station and the city centre. Hope to welcome you back in the very near future for a leisure journey! Best Regards Carmen

"Great"

5
28/03/2018

The room was lovely and comfortable. The staff was friendly and helpful. All in all, a nice place to stay and I would definitely stay there again. Breakfast was included The restaurant they recommended for dinner was very close .

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Liliana, thank you for this lovely review! We always strive to provide a superior service experience for every guest. Happy to know that you appreciated our rich breakfast buffet and the partner restaurant Damedeo, just a step away from us. Hope to welcome you back in the future! Best Regards Carmen

"A Lovely stay with friendly staff"

5
14/03/2018

We arrived to Modena with no accomodation plans and walked to ask if the had last minute deals at the reception - the staff was very friendly and made sure to offer me a good deal (even compared to last minute deal apps). I had stayed at the Best Western Liberta in Modena before and there is no way to compare these two hotels. The location was very quiet, about 5-10 minutes away from the main square, the hotel is designed beautifully and we stayed at the executive room which was spacious, tastefully designed and with a great bed. Breakfast was nice as well. A great stay to a wonderful city.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Abale, I would like to take this opportunity to thank you for taking the time to provide your feedback from your most recent stay. We are happy that we found a solution for your accomodation in Modena, we always try our best! The Best Western Premier Milano Palace Hotel was inaugurated in 2014 and the 55 rooms available are artfully furnished and ready to welcome guests and make them feel at home. We really hope to welcome you back in our wonderful city! Best Regards Carmen

"Pleasant stay"

5
12/03/2018

The location is perfect for walks and dinning in the evening in the center of Modena. The staff is very friendly and helpful in any way and made my stay very pleasant. The staff at the reception was very attentive in helping with the storage of my luggage during my last day in the city. The rooms are a bit small, but very comfortable, modern and clean. The breakfast was my highlight! Great breakfast buffet.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Guest, thank you for writing these kind words! I am delighted to read of your overall satisfaction and that you appreciated our great staff who will be thrilled to hear of the positive impact they continue to have on our guests' journey. Breakfast is essential to get a good start to the day. That is why every morning we offer a rich selection of sweet and salty products to our guests. Once again, thank you for having chosen to stay with us and for taking the time to share your feedback. I very much look forward to welcoming you back in the very near future. Best Regards Carmen

"Great location - Friendly Staff"

5
06/03/2018

The room was lovely and comfortable. The staff was friendly and helpful. All in all, a nice place to stay and I would definitely stay there again. Breakfast was included and had a good selection of options. The restaurant they recommended for dinner was very close (we were exhausted after a day of traveling) and quite tasty.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Guest, I am very pleased to note an overall enjoyable stay and thank you for taking the time to share your experience at Best Western Premier Milano Palace Hotel. I'm pleased to hear you enjoyed our buffet breakfast with lots of sweet and salty products. Happy to know you enjoyed our partner Ristorante Damedeo which serves a very traditional cusine of the territory. Hope to welcome you back in the future! Best Regards Carmen

"Very Good hotel "

5
04/03/2018

Very clean And nice rooms, great staff except reception, blonde woman from reception ... for her everything was impossible ... she had a bad behavior... she Couldn t do late check in 1 hour after we stayed 3 Days... she couldnt call for the second time a taxi Who was very late... she couldnt sent us in the city with hotel car...she refused everything we asked her...But all the other staff great... very beautiful restaurant And very good food, very promply Bell boys, very good waiters

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Guest, Thanks for this five-star review! We are so sorry for this misunderstanding. Our entire team comes to work every day with a "can do" attitude and takes great pride in delivering an exceptionally superior service for all of our guests. Late checkout is always depending on the occupancy of our hotel. Unfortunately we couldn't satisfy your request of leaving the hotel at 3-4 p.m. because that day the hotel was fully booked and we always need the right time to ensure the highest cleaning standards to future guests. As a result, we tried our best offering a late check out at 1.30 p.m. or suggesting to leave your luggage in our deposit. We apologize for the delay of taxi, generally it comes in 2-3 minutes but probably that day it had technical problems and came in 10 minute. We are more than glad to offer our hotel car service to city centre but we couldn't provide it because it was already booked by other guests. However, we are delighted that you found the room nice and you liked our partner Ristorante Damedeo characterized by its welcoming ambience that combines contemporary art with the local gastronomic culture. Thank you for choosing Best Western Premier Milano Palace Hotel and we hope to see you again in the future. Best Regards Carmen

"Great find!"

5
27/02/2018

I will strongly recommend staying in this hotel. Overall experience was very good. We were greeted on arrival by very charming reception staff who answered all our questions & offered to some suggestions regarding sightseeing. They sent us on a tour of a Balsamic vinegar producer which was excellent. The room amenities are top notch for a 4 stars, only downside was to have two singles instead of a double but not a big deal. Room was quiet & clean. We did not try the SPA & breakfast. The hotel is 10 min from the city center, 10 min from the station & 5 min from the Enzo Ferrari. museum.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Sankukai, I am very pleased to note an overall enjoyable stay and thank you for taking the time to share your experience! All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. Modena is a land of art and culture, good food, motors and opera singers and it is truly worth a visit! Hope to welcome you back in the future! Best Regards

"Nice modern hotel in an historic city"

4
16/02/2018

This hotel is located a comfortable walk from the historic centre of Modena. The rooms are modern and work well and room size is adequate. The service was efficient and friendly and they include tea and coffee facilities in your room.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear David, Thank you so much for having reviewed our Hotel! We are really happy that you have appreciated the strategic position of our hotel. We try our best to make every single stay a great experience. We look forward to a second visit to Modena, Best regards Carmen

"The best hotel to stay in Modena"

5
05/02/2018

I used to visit Modena since 2008 so I have tried almost every occasion to find a good hotel to stay. BW Milano Palace is definitely the best one in the city due to its location, superb room comfort (which are all new and modern) and breakfast level. The only minus is that, there are lots of parking area around but all of them are occupied 24h in some way. So if you are travelling with your car, either you have to be very lucky to find an available place or pay €20/day to the hotel for valet services.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Guest, Thank you so much for your most positive review! I am delighted to read of your overall satisfaction and that you appreciated many aspects of your stay: strategic location, design and comfort of the room and breakfast buffet. We provide a free ticket to park nearby the hotel and generally it's quite easy to find a space, otherwise we have an agreement with a secure garage car parking just a step away from us. We look forward to seeing you in the future! Best Regards Carmen

"Great Option"

5
31/01/2018

No flaws what so ever. very clean and feels like everything is new. standard rooms are not big, but adequate. breakfast is ok with only scrambled eggs and bacon as hot dishes. 10 minutes walking to city center! staff is great and helpful.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Yoni, we would like to take this opportunity to thank you for sharing this review. The Best Western Premier Milano Palace Hotel was inaugurated in 2014 and stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. Our buffet offers scrambled eggs, bacon, wurstel and piadina with ham and cheese as hot dishes, otherwise we can suggest our breakfast menu with additional hot dishes at extra cost. Your kind words will of course be shared with our entire team who will be thrilled to hear of the positive impact they continue to have on our guests' journey. Best Regards Carmen

"A good hotel in an excellent location"

5
13/01/2018

The name was initially misleading making me think this hotel is in Milan (I know, I was trying to do 50 things at once and didn't take my time) and I needed to be in Modena. The hotel is on a nice boulevard lined with beautiful, older buildings and is close to the center of town.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Yao, thank you for your review! The Best Western Premier Milano Palace Hotel is in Modena, few minutes walking from the railway station, city centre and Ferrari Museum. As you highlighted, we are on a lovely boulevard lined with beautiful buildings that leads to the downtown. Thank you for having chosen to stay with us and for taking the time to share your feedback. I very much look forward to welcoming you back in the future. Best Regards Carmen

"Great hotel, great hotel staff"

5
07/01/2018

The room is superb, very comfortable and very quiet. The people at the hotel were very attentive, helpful and efficient. O restaurante quase ao lado, excelente, preço justo e comida deliciosa. The city is small, but beauty.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for taking the time to write this review about our hotel. I am delighted to read of your overall satisfaction. Modena is a little lovely gem plenty of interesting sites to see! Our partner restaurant “Ristorante Damedeo” is characterized by its welcoming ambience that combines contemporary art with the local gastronomic culture. I do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back. Best Regards Carmen

"Great hotel"

5
06/01/2018

Spent two nights whilst visiting the various car museums and factory's in the vicinity. Hotel staff were very welcoming, friendly and helpful. Hotel has recently been refurbished to a high standard and is in a great location.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Donald, thank you for this feedback. Modena is the land of motors and good food: it's really worth a visit! Happy to know that our staff was welcoming and you appreciated the design of the hotel. Hope to welcome you back in the future! Best Regards Carmen

"The Place to Stay in Modena"

5
02/01/2018

There's not too much to say other than I loved this hotel. The staff were friendly, the room was clean, it had a nice mix of technology and elegance. Nothing was ever done, everything was just right, and the location is in perfect walking distance to shops and dining in downtown Modena. I would stay at this hotel over and over again if traveling in the area - top notch experience.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Mike, Wow, you are making us blush! It is a pleasure to read your review on TripAdvisor. We try our best to make every single stay a nice experience for our guests and it is amazing to see our effort paying off. We are in a perfect location, few minutes walking from the city centre, Ferrari Museum and the railway station. Hope you will be our guest in the future. Best Regards Carmen

"Nice, warm, and elegant hotel"

5
20/12/2017

location is fantastic, very closed to downtown where various shops (and restaurants) are available; 5 min walking from train station. Room is clean, staff is nice and warm. Try the grand piano at the bat, it is "pitched" nicely. I love this hotel.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Guest, It is a pleasure to read your review on TripAdvisor. We try our best to make every single stay a nice experience for our guests and it is amazing to see our effort paying off. As you highlighted, we are in a strategic position, few minutes walking from the city centre, railway station and Ferrari Museum. I do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back. Best Regards Carmen

"Excellent Hotel"

5
25/11/2017

Wonderful hotel with nice size rooms, bathrooms, comfortable beds, thick robes and slippers provided. Reasonably priced. Decore is charming, warm and welcoming. We have stayed here 4 times already and have never been disappointed. Great location.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Elenita53, Thank you for taking the time to write this review about our hotel. We are very pleased to hear that you enjoyed your stay with us. The hotel was inaugurated in 2014 and stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Carmen

"A Great Hotel in Modena, Italy"

5
23/11/2017

This is hotel is one of the best kept secrets in Modena. I've traveled there numerous times and had never ventured to this hotel. What a pleasant surprise. Boutique like with great service. The front desk staff is cordial and helpful. It is centrally located and by that I mean; you have to walk for about 10 minutes to reach the historic sites of Modena. But well worth it. The rooms are well appointed and from all indications; were recently remodeled with modern amenities not the least of which is a full size bath/shower. The beds are very comfortable and the level of quiet is cause for celebration. The morning breakfast is served in an elegant contemporary setting and includes all you could desire for breakfast. Parking is available for 20 euro a night and they valet. All in all, you can't go wrong with this hotel. Modena is a historic city with much to see, including the Ferrari museum and other important sights. Parma and Bologna are not far away. Moreover, its the hometown of Luciano Pavarotti. He is buried in Modena and never went far from the city when he was performing around the globe.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, It's reviews like yours that continue to inspire us so thank you for taking the time to share feedback on your stay at our hotel. We are delighted everything was to your liking. Happy to know of the positive impact our team continues to have on our guests' journey and that you appreciated our strategic position. Modena is a little gem with many attractions to see: the cathedral, Piazza Grande, and the Ghirlandina Tower, listed as UNESCO World Heritage Sites, the Ducal Palace, San Francesco church, the historical Albinelli Market, Galleria Estense, Teatro Comunale Luciano Pavarotti, Ferrari Museum and Pavarotti Museum… And if you are a food lover, you can book a visit to see the production of Parmigiano Reggiano or balsamic vinegar! I do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back. Best Regards Carmen

"Good spacious room and good ambience"

4
19/11/2017

Very comfortable stay, friendly English speaking staff. Breakfast options limited but decent. Rooms are spacious and very comfortable. Vicinity to city center makes it easy to go out for dinnner and shopping.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for your kind review. Happy to know that you appreciated your stay at Best Western Premier Milano Palace Hotel. The hotel is located in an ideal position, few minute walking from the city centre, the railway station, shops and restaurants. We hope to be your hotel of choice on your next trip to Modena! Best Regards Carmen

"Glamorous property!"

5
17/11/2017

The hotel was very nice and a convenient short walk to the vibrant downtown area, though you wouldn't know it when you stand in front of the hotel! To get to the downtown area, you have to walk around an oppressive-looking building which blocks the view of the beautiful, pedestrian-friendly old town.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for your words and for giving us the maximum rate. We are in a strategic position, few minutes walking from the downtown area. At the end of Corso Vittorio Emanuele there is the Ducal Palace, a Baroque palace which was the residence of the Este Dukes of Modena and it currently houses the Italian Military Academy. Hope you will be our guest in the future! Best Regards Carmen

"generally good, but with some issues"

3
11/11/2017

This hotel is very conveniently located for walking to the Modena city center with its many shops, restaurants etc. They offer on-street parking for free, but this works only if there happens to be a space available nearby. So, we opted for the 20 Euro/day salt parking, which worked well. Our room was very small and the shower drain was partially clogged. Also, the shower extends most of the way across one end of the bath, but there is a gap of about 12" between the end of the shower and a wall, which is completely wasted space; the small stool in the bath was too big to fit there. The shower could have been bigger. The drain for the handbasin also seems to be partially clogged.There was no dispenser for facial tissue (e.g., Kleenex) in the bath or the room. We were unable to get the HVAC to work well; the room was too warm even though it was below 60F outside overnight. One good feature - our room was very quiet. Breakfast was OK, but very simple. The front desk staff was very polite.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Steve, thank you for sharing this review. We offer two options for parking: an agreed secure garage at extra cost; otherwise we provide a free ticket to park nearby the hotel. We are so sorry that you didn't appreciate some aspects of your stay. We do encourage guests to report any problems or issues at the reception to remedy any issues or problems that may arise. I really hope we will have the opportunity to welcome you back in the very near future and make you next stay a complete success in every respect. Best Regards Carmen

"Nice and friendly"

5
07/11/2017

We stayed one night for visiting the old city. The hotel is really nice: very near to the city center, you can park for free on the street, the breakfast is very good, the staff is very friendly and the rooms are modern and also nice. Stay there.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for posting your review following your recent stay with us, we are very grateful for all the feedback we receive and appreciate the time you have taken to recognise our hotel. I'm thrilled that you enjoyed your stay with us and your review certainly put a smile on our faces. I look forward to you staying with us again and I hope that we can welcome you back to Best Western Premier Milano Palace Hotel in the future. Best Regards, Carmen

"Quaint, quiet hotel near Last Supper"

5
31/10/2017

The hotel is located on the inside of a large courtyard, removed from the street and associated noise. The rooms and lobbies were nicely appointed, staff was very friendly, price was reasonable. A great find.

"Great location!"

4
29/10/2017

Just a block away from the Duomo and major shopping strip. Staff were extremely friendly we even got an upgrade to a Junior Suite at no cost. It was very busy at ground level with conferences going on and breakfast was very crowded. Food selection was very good.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear wluity, Thank you for sharing these lovely words. We appreciate the time you have taken to recognise our hotel and I'm pleased to hear you enjoyed our rich breakfast buffet. The hotel is located in an ideal position, few minutes walking from the railway station, shops and restaurants. Hope you will be our guest in the future! Best Regards Carmen

"Best Place to Stay when you're in Modena"

5
27/10/2017

Had a great week in Modena. Best hotel you will find in the area. Will definitely recommend to my colleagues... More power Team BW! Great food, Nice staff... Very near the train station.. all the best! Ciao!!

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Mark Anthony, you wrote such inspiring words for us! I am very pleased to note an overall enjoyable stay and thank you for taking the time to share your experience. Your feedback will of course be shared with our entire team! We hope that we can welcome you back to Best Western Premier Milano Palace Hotel in the future. Best Regards Carmen

"Simply the best"

5
23/10/2017

Everything about The Milano Palace Hotel is immaculate in every way: the warm and welcoming staff, the comfort of our room, the outstanding buffet breakfast, perfect location. The hotel is more than four star quality and is clearly the place to stay in this lovely city of Modena. Thank you to Michele and your outstanding staff for making our trip so memorable. Best wishes.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for posting your review following your stay with us, we appreciate the time you have taken to recognise our hotel. We are fortunate to have an amazing team and feedback like yours show that all of our efforts have paid off! Thank you for the 5-star rating and we hope to be your hotel of choice on your next trip to Modena! Best Regards Carmen

"Lovely pleasant hotel with friendly and helpful staff"

5
15/10/2017

Spent a night here with my husband to see the Ferrari museums. It is located very close to the Enzo Ferrari museum - about 5 minute walk. Everything else is also quite close, within walking distance. Breakfast was lovely lots of variety and fresh fruit. We had already been upgraded to a junior suite prior to check in which was great - the room was clean and decorated nicely. Comfortable bed and room enough space for my husband and I. Would recommend to others.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Uzmah, we would like to take this opportunity to thank you for this review and for your recommendation. As you highlighted, we are in an ideal position, few steps away from the city centre, the railway station and the famous Enzo Ferrari Museum! We are glad that you appreciated the junior suite with living area with a welcoming sitting room with a 40" LED TV, a large bedroom with a king size mattress and a bathroom with shower and hot tub with chromotherapy. Hope to welcome back for another trip in Modena!

"Not a Best Western - really quite nice"

4
14/10/2017

There was not too much accommodation available in Modena when I was trying to find somewhere to stay. I'm not a big fan of Best Westerns so when I saw this I almost immediately passed it by. But a look at the pictures and the reviews paints a different picture. I can only assume that this is a property/company that Best Western bought. The quality here is very good. The rooms are a little tight, but the beds comfortable, the bathtub had jets(!), and everything is very modern. The staff was friendly and helpful and it's only about a ten minute walk into the center of Modena. As an advantage to the location, parking is easy to find near this hotel and they will validate it while you stay there (they also do underground parking for a fee). Another great thing about the location is that it's basically across the road from the Ferrari museum.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Manndras, Thank you for this accurate review about your stay with us! Our hotel, as part of Best Western Premier brand, strives to offer refined atmosphere and style, deluxe features and amenities, and superior comfort and service – making guest stay truly memorable! We are thrilled to read about your fantastic stay as we work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you again for your excellent feedback and we look forward to welcoming you back soon. Best Regards Carmen

"Excellent hotel, highly recommended"

5
12/10/2017

Spent a night here with friends, to visit the city centre and Enzo Ferrari museum. The hotel exceeded our expectations in many ways: great rooms and public areas, charming and able staff, v.good breakfast. I'd stay here again, without doubt.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Maggie, It's reviews like yours that continue to inspire us so thank you for taking the time to share feedback on your recent stay at our hotel. I am delighted to read of your overall satisfaction and that we were able to exceed your expectations. Thank you for your 5-star rating and we hope to be your hotel of choice on your next trip to Modena! Best Regards Carmen

"Comfortable and friendly "

3
12/10/2017

This hotel is not located close to the restaurants and city attractions but these are only 5 to 10 minutes away. We drove to the hotel and the valet took our keys and parked the car for us. A huge star for that!! The reception staff were some of the most efficient and friendly we encounter on this trip. Another star for that. The Hotel was clean but house keeping could dust better at the lower level. Not all bathroom items had been replaced or updated from previous occupants. The room phone wouldn't work but was immediately replaced. We got the feeling that the Hotel was settling down after a refurb and can only get better. The reception did not know that some restaurants are closed on Mondays and send us to a closed one.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for posting your review following your stay with us, we are very grateful for all the feedback we receive and appreciate the time you have taken to recognise our hotel. The hotel is in a strategic position, placed in a long avenue where it is possible to park free thanks to a ticket that we provide to our guest. Your feedback will of course be shared with our entire team who will be thrilled to hear of the positive impact they continue to have on our guests' journey. The hotel was inaugurated in 2014 and we always try to provide an excellent service to all of our guests. Thanks for your feedback about cleaning and we apologize for the wrong information about the opening hours of a restaurant. Hope to welcome you back in the future! Best Regards Carmen

"Comfortable and quiet"

5
12/10/2017

We enjoyed our stay at this hotel. It was very clean and comfortable. Good location within a 5 min walk to the station and the main square. Very friendly staff and well appointed room with great shower and comfortable bed.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Julie, It was a pleasure to read your fantastic review. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. Thanks for your kind review and we hope you will be our guest in the future! Best Regards Carmen

"Great location in Modena"

4
11/10/2017

Nice location, very clean smoke free , "green" hotel,; friendly, professional staff. Nice, comfortable bed. Outdoor seating area ( not on the street) would be nice. More variety (from day to day) on breakfast buffet would be a nice enhancement. My shower was uncomfortable small. List of recommended/nearby restaurant recommendations for guests ((various food options) would be helpful - not just the restaurant next door

"Nice Hotel"

4
08/10/2017

In advance the hotel stated there was free parking on the street. When we arrived I saw that they were all metered spaces, so how could they be free. Well upon check in they give you a card to place on your dashboard so you don't have to pay the meter fee. One caution though, it is a busy street and it may take a while to find a space. We were lucky, each day we got a space quickly. The rooms are small, but they are thoroughly modern and very clean. We were given an interior room with no view. I went to the desk and asked for a front room. Apparently many guests don't like the noise from the street. It was barely noticeable to us, and we much preferred to have some view. The staff are all friendly and very accommodating. If you are driving, the hotel is as close as you can get to the ZTL. The breakfast was good, with a fair amount of choices.

Direzione_VHG, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, thank you for this review! We offer two options for parking: we provide a free ticket to park nearby the hotel, otherwise there is an agreed secure garage at extra cost. Happy to know that everything with the room was resolved to your complete satisfaction. Your wonderful words about the staff serve as an encouragement to us all and we hope to have the pleasure of welcoming you back on your next trip to Modena. Best Regards Carmen

"Favorable location, convenient stay"

4
01/10/2017

The hotel is located at the edge of the historic downtown area, the heart of which is only a few walking minutes away. The rooms are not large, but spacious enough, clean, nicely and trendy-modern equipped with a friendly comfortable bathroom. The reception is in decent command of the English language , very helpful and patient. Breakfast is Italian style with a lot of sweets. The hotel does not have a parking lot, so you have to leave your car on the street, if you are lucky enough to find a spot. If you want to explore the historic sites and the city center this hotel could be your place.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, We would like to take this opportunity to thank you for taking the time to provide your feedback from your recent stay. The rich breakfast buffet is appreciated by many guests and you will always find some homemade and local products! Our rooms are artfully furnished and ready to welcome guests and make their stay unique. We offer two options for parking: an agreed secure garage car parking; the car park is not very big so we suggest to reserve a space in advance. Otherwise we provide a free ticket to park nearby the hotel. Hope to see you again the future, Modena is plenty of places to visit! Best Regards Carmen

"The best hotel we stayed at on our Italian trip."

5
29/09/2017

Wonderful hotel, in every way. One of the best ever! Although it was a bit pricier than others on our trip, it was still very reasonable. Great, helpful staff, a lovely room and close to everything, including the railway station. We want to go to Modena again, and will defitely stay here.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Peter, A review like this is exactly what we are aiming for! I'm thrilled that you enjoyed your stay with us and your review certainly put a smile on our faces. The hotel is located in an ideal position, few minutes from the city centre, the railway station, shops and restaurants. Thank you for this glowing recommendation and I hope we see you again in the very near future. Best Regards Carmen

"A trick missed"

3
29/09/2017

Nice shiny lobby , reasonable location and pleasant team . Then we got to the room , a junior suite with gold coloured versacesque motiffs . Small cell like seating area and less light than a Yorkshire coal mine. When the shutters are open you get a nice view of the fire escape. Deep breath....it was like an oven and air con wasnt doing anything...a trip downstairs t0o find Air con is controlled by reception who put it on for me. Cup of tea....only one cup , one glass and another trip downstairs . Some of the happiest smiley looking ineffecient people Ive seen for a while. They need to try harder

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Richard, Thank you for your feedback! We always try to provide an excellent service to all of our guests. In this case, we feel really disappointed that you did not have the great guest experience that we are known. Our rooms are all equal in comfort and technological level while having their own peculiarities thanks to unique artistic and decorative elements, with a particular touch of our region excellence. We are sorry to hear that the room was uncomfortably warm. We have a central air conditioning system as our hotel agrees to a sustainable management of its activities by monitoring the consumptions, carrying out the energy efficient actions and by reducing the environmental impact thanks to several “green” behaviours. Regarding courtesy service, I have taken all your comments on board and they have been shared with the respective heads departments to take the necessary actions. We really hope that this disturbance, will not deter you from choosing our hotel again. Best Regards Carmen

"Wonderful staff and a wonderful stay - thank you"

5
26/09/2017

Don't be fooled by 'Best Western', Milano Palace Hotel is an excellent 4 star hotel and worthy of a visit. This is my third stay at the hotel with the last as host of a party of 20, The Hotel could not do more to make the last stay run smoothly ( they even sent umbrellas into Modena centre for my guests as it was unexpectedly raining!). The hotel, including bedrooms, has been recently refurbished and has a bright, clean and fresh feel. Every member of the staff are lovely, helpful and polite - well done to the General Manager Michele. The historic centre of Modena is a short walk away and deserves the UNESCO award and offers lots of choice for eating and shopping. I would recommend this hotel to anyone and will certainly go back.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Christine, Wow, we really appreciate your gracious words! It's reviews like yours that continue to inspire us so thank you for taking the time to share feedback on your recent stay at our hotel. We are delighted everything was to your liking! Thank you as well for your recognition of our team and the General Manager Michele, who indeed work very hard to ensure our guests have a relaxing experience. We hope to be again your hotel of choice on your next trip to Modena! Best Regards Carmen

"Pleasant surprise "

5
21/09/2017

The ideal place to stay if you plan to visit the Casa Enzo Ferrari museum since it's conviniently located some 5 blocks from the museum and 3 from the Modena train station. The hotel is very modern. Nicely decorated. Spacious rooms. Confortable beds and pillows. Bathrooms are huge with shower and bathtub (in my case). Breakfast is quite complete at a reasonable cost. It also walking distance from the city center. I strongly recommend this hotel. Note: it does not have a restaurant for lunch or dinner. There is a (very good and expensive) restaurant next door but sometimes you have to make a reservation.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Chris, thank you for sharing your experience at Best Western Premier Milano Palace Hotel. We are in an ideal position: just few minutes walking from the city centre, the railway station and the amazing Museo Ferrari. Happy to know that you appreciated our hotel which stands out for the elegance and attention to detail of the spaces, the features of the rooms and the quality of services offered. Thank you for your recommendation and we hope you will be our guest in the future. Best Regards Carmen

"A fantasic hotel"

5
18/09/2017

It's a bit more expansive, but it's worth. I have seen so many hotels in Italy and often it's OK, but it realy is no fun. This hotel is just fantasic and you can see the difference in the details. The staff is very kind and it's very clean and calm. We will come again.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Philipp, Wow! Thanks for this fantastic five-star review! We are thrilled to read about your stay and how much you enjoyed the hotel and our wonderful staff. We work hard to deliver a four star superior experience for all of our guests so we celebrate reviews such as yours. We look forward to seeing you again! Best Regards Carmen

"Amazing Hotel"

5
16/09/2017

This is one of the best hotels I have stayed in. So beautiful, very clean rooms and the staff were wonderful and nothing was to much trouble. I was only able to stay in Modena for one night but I will be returning and I will be staying here again. The breakfast was lovely and the breakfast room was very well laid out with lots of choice. A real 5 star experience.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Laura, It's reviews like yours that continue to inspire us so thank you for taking the time to share feedback on your recent stay at our hotel. Happy to know that everything was to your liking and our team will be delighted to know their efforts are noticed by guests! We hope to be your hotel of choice on your next trip to Modena. Best Regards Carmen

"Surprisingly good!"

5
13/09/2017

You could understand being a bit concerned by the "Best Western" In the name but you are in for a very pleasant surprise. Very comfortable and clean rooms with nice staff and good breakfast. The hotel has been modernised quite recently. Very well located in Modena for access to the town and the city is great for walking around. Would definitely recommend.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for sharing this review and your recommendation! Our hotel is one of the seven Best Western Premier hotels in Italy. A refined atmosphere, first-rate amenities, superior accommodations are our hallmarks. The hotel was inaugurated in 2014 and each detail was designed to make guest stay more comfortable! Hope to welcome you back in the future! Best Regards, Carmen

"Fabulous comfort and staff!"

5
11/09/2017

Sadly we were only at the hotel for less than 48 hours! Ideal location in Modena, and super comfort and staff! Parking our rental car was no problem, and breakfast was ideal. Modena is a great city for walking.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, We are thrilled that you enjoyed your stay with us and your review certainly put a smile on our faces. Modena is a lovely little gem in Emilia Romagna region, full of history, good food and fast cars! We are in a strategic location, few steps away from the city centre and Enzo Ferrari Museum so I'm pleased this was ideal for your trip! I do hope we can welcome you back to the Best Western Premier Milano Palace Hotel in the future. Best Regards Carmen

"Excellent"

5
10/09/2017

Excellent hotel - new, clean & spacious. Reasonably priced. Rooms very well appointed and good size. Car parking is free, right outside the front door. Breakfast is good - plenty of choices. Would definitely recommend.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Julie, you wrote such an encouraging review! We appreciate the time you have taken to recognise our hotel and I'm pleased to hear you enjoyed our super buffet breakfast! At Best Western Milano Palace Hotel, we strive to provide a superior service experience for every guest. I do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back. Best Regards Carmen

"Best Western on steroids"

5
30/08/2017

When you think Best Western as an American, you think budget rundown hotels/motel. This couldnt be further from the truth about this hotel. It is chic classy and top of the line. Guest parking can be found on the street in front of the hotel and it is only about a 5 minute walk drom the historic center of Modena. When we got there our AC in the room didnt work and the front desk handled it to perfection. He moved us to a larger room near us immediately and was very engaging and caring. This is a no brainer.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Kyle, thank you for taking the time to share this review! Our hotel, as part of Best Western Premier brand, strives to offer refined atmosphere and style, deluxe features and amenities, and superior comfort and service – making guest stay truly memorable! Happy to know that your problem was handled brilliantly; our team take great pride in delivering a superior service for all of our guests and will be delighted to see that you had such a good experience! Hope to welcome you back in the future. Best Regards Carmen

"Wonderful stay in Modena"

5
24/08/2017

Clean, modern very close to city centre, hotel staff friendly & helpful. Also very close to the railway station with easy travel to Parma, Bologna Ravenna & Florence .What more could you want, when we return to Modena this will be the place we will stay. Excellent

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, you are making us blush! It is such a pleasure to read your review! We try our best to make every single stay a good experience for our guests and it is amazing to see our effort paying off! Modena is a nice place to visit, it is the capital of good food, motors and opera but you can easily reach other cities as you mentioned! Thank you for choosing Best Western Premier Milano Palace Hotel and we hope to see you again in the future! Best Regards Carmen

"Excellent hotel, too good for a Best Western"

5
28/07/2017

I avoid the Best Western brand of hotels as I have found them to be poor quality. I tried to find other hotels in Modena but took the risk of a BW. The Milano Palace hotel was excellent, just drop the Best Western brand!

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Scarlett, Thank you for the excellent TripAdvisor review. Best Western offers different types of hotels to meet the travel needs of guests around the world. In our case, we are one of the seven Best Western Premier hotels in Italy. A refined atmosphere, first-rate amenities, superior accommodations and personalized service are the hallmarks of a Best Western Premier Hotel. I am delighted to hear you enjoyed your stay and I hope we will have the opportunity to welcome you back in the very near future! Best Regards Carmen

"A perfect 4-star hotel"

4
26/07/2017

We had a wonderful time in Modena at the BW Premier Milano Palace. The hotel is spotless, the rooms and beds excellent, and the breakfast good. The staff were always cheery and helpful, and Domenico in particular helped us with any questions we had and made a great suggestion and booking for evening dining (Antica Trattoria Cervetta - typical Modena cuisine). The centre of Modena, like Bologna, is really beautiful and Modena is a lot quieter. We visited Villa San Donnino for a balsamic vinegar (Acetaia) tour. Wonderful, free and very interesting. Definitely worth a trip. Also visited the Enzo Ferrari Museum. We are not especially interested in cars, but this was terrific - a perfect combination of art, design and engineering. A really good story too about the central role of Modena in design for Alfa, Ferrari and Maserati. Even had a fantastic restaurant - as good as any museum food and inexpensive.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you so much for posting your review following your stay with us. We appreciate the time you have taken to recognise our hotel and I'm pleased to hear you enjoyed our hotel and our amazing team, our main strenght point! Modena is a land of art and culture, good food, motors and opera singers and it is truly worth a visit! Hope to welcome you back in the future. Best Regards Carmen - PR OFFICE

"Simply a GREAT hotel"

5
17/07/2017

All around this place was a great pick for our stay in Modena. We loved the location to the train station, Ferarri museum and old town area. The staff was very friendly and super helpful. The room was clean and bed was comfortable. We would definitely stay here again on our next trip to Modena

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Miklos, I would like to take this opportunity to thank you for sharing these kind words with the community of TripAdvisor. I am very pleased to note an overall enjoyable stay. The hotel is located in an ideal position: just 10 minutes from the city centre, the railway station and the amazing Museo Casa Enzo Ferrari. Thank you also for recognizing the value of our staff that is our main strenght point who work very hard to ensure our guests a nice experience! Thank you for choosing us and we hope your next visit will be as pleasant as the previous one! Best Regards Carmen

"Nice 4 stars hotel , good staff"

4
16/07/2017

Nice hotel , very modern and stylish , staff is very nice Breakfast is poor (didn't like it ) and no compliment water in the room ,small bottle of water at the mini bar is-2,5 euro , while 1,5 liter at a store outside costs only 80 cent

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Marina, Many thanks for taking the time to share your feedback with us, following your recent visit. I am so sorry to read that you didn't appreciate our rich continental breakfast with also some local homemade products. We are glad that our team gave you a nice welcome and that you appreciate our modern and stylish hotel! Thanks again and we hope to see you soon again! Best Regards Carmen

"Good but check "

4
04/07/2017

Due to the Vasco Rossi concert in Modena, and because I left my book so late I think I came upon the last room available in Modena on the 1 July weekend. The hotel is well located - five minutes on foot from the station, the Enzo Ferrari Museum and the centre of the historic town. Hard to beat really. In my experience Best Western offers comfortable hotels - having stayed in Carcassonne (spectacular hotel) and in St Germain des Pres. The hotel is spotless, the staff excellent and the breakfast buffet very good. The adjacent restaurant offers a discount to hotel guests for dinner. The staff there are charming too. Please though beware that a standard room is minuscule.... like in a London hotel ... where it would just about be impossible for two adults and two suitcases to fit into a room. I think I paid a premium price too - but accept that was due to demand caused by the 200,000 people said to be in Modena for Vasco's concern. Would I stay again ? Yes; but I would carefully check the size of the room first.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, I would like to take this opportunity to thank you for taking the time to provide your feedback from your recent stay here. During last weekend were expecting 220,000 people in Modena, something unusual for our city and all hotels were fully booked! So you were super lucky to find a room :) I'm delighted to hear you appreciate our great staff and the rich breakfast buffet! We are so sorry to hear that the room was small, for any future stays we will be more than happy to assign you a bigger one! We hope that we can welcome you back to Best Western Premier Milano Palace Hotel in the future. Best Regards Carmen

"Premier Palace it was"

5
02/07/2017

Got off the train in Modena on a hot/humid day. Took a very short cab ride to the hotel(turns out that the hotel provides free shuttle service to the station). What a balm to enter the lobby of this beautiful, modern, air conditioned place. People at the front desk were perfect. Warm in their greeting - efficient with check in - a font of information about how to get where, and things to see. Turns out - unknown to us - that we had arrived two days before the Italian superstar "Vasco" was giving a free outdoor concert where it was expected that 200,000 people would show up, and parts of the city would be shut down. Luckily, our plans had us leaving before then. Once up in our room(#110), the magic continued. Comfortable sitting area leading into the bedroom then a large closed off bathroom with plenty of toiletries and both power jet bath and a full shower. The bed was very sleep producing. Large screen TV. Free breakfast with lots of choices. Good work Best Western

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you so much for posting your review and for giving us the maximum rate! It is a pleasure to know that your stay was perfect! We are really happy that our staff gave you a nice welcome and that you appreciate our junior suite. Our suites have a living area with a welcoming sitting room with a 40" LED TV, a large bedroom with a king size mattress and a bathroom with shower and hot tub with chromotherapy. Thank you for choosing Best Western Premier Milano Palace Hotel and we hope to welcome you back soon! Best Regards Carmen

"Conference FAIM 2017"

5
01/07/2017

The hotel is excellent, everything is new, its location is nice, the streets are safe as far I could notice, all the staffs are helpful, the breakfast is very good. Unfortunately I could use the rest of the hotel facilities due my stay only for business. I would recommend it for others.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, thank you so much for taking the time to share your review on TripAdvisor! Our hotel is in a perfect location: few minutes walking from the city centre and the railway station. We are happy to know that you enjoy our rich breakfast buffet! Thank you for your recommendation and we hope to welcome you back in the future to use the rest of the hotel facilities! Best Regards Carmen

"Lovely Location"

4
30/06/2017

Staying in Modena one night I wanted a central hotel, so checked in here! Lovely quiet quaint hotel, arrived to the reception and a polite greeting - during check in the phone rang at reception and the young guy answered the call, but rather than asking them to hold... I was left waiting 5 minutes whilst he dealt with the call... Why do receptionist do this? Annoys me!!! Rooms lovely and clean, very modern and good strong WiFi in the rooms, bed comfortable shower room perfect... And a 10 minute walk to down town. Would recommend ...

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, thank you for sharing your review with the community of TripAdvisor. Comfortable, clean and modern rooms, strong wi-fi connection, our caring staff and a rich breakfast buffet are the “ingredients” to make every single stay a good experience for our guests. We are indeed in a great location so I'm pleased this was ideal for your trip. Thank you for choosing Best Western Premier Milano Palace Hotel and we hope to see you again in the future! Best Regards Carmen

"Quiet - good location"

4
22/06/2017

Very nice a quiet place. Convenient location for downtown visits. The hotel is clean, the rooms and the bathroom are fine. Enough towels in the bathroom, seldom in Italy. The staff is friendly. The breakfast is extra, but the price reasonable. The internet is OK, though the access cumbersome you have to login when you believe you already are...

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for sharing your review on TripAdvisor. The hotel is located in an good position for railway station, shops, city centre and restaurants. Thank you also for recognizing the value of our staff that is our main strenght point. Hope to welcome you back in Modena! Best Regards Carmen

"Great location"

4
18/06/2017

• Lovely little hotel that has been renovated. Excellent location, a few minute away from the city center. Parking facility in their courtyard. Everything was fine but breakfast was nothing special. Especially lack of a variety of fresh Italian fruit - only pineapple and kiwis available.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for your kind review of our hotel! I am delighted to read of your overall satisfaction. At Best Western Premier Milano Palace Hotel, we strive to provide a superior service experience for every guest. Thank you for your feedback regarding breakfast, your input helps with our continuing efforts to offer a nice stay to our guests. I very much look forward to welcoming you back in the very near future. Best Regards Carmen

"good only for short stay"

3
17/06/2017

do not be misled by the word "palace" in the hotel's name. room was small, facility and breakfast at the place was all very standard and basic. it took some 20 mins to walk to town centre. the street where the hotel sits was pretty quiet. staff was not too helpful, when we asked staff on any festive events happened for the weekend, answer was "I dont know.", overall, it was a very self-helped hotel, do not expect too much. visit them for only short stay. as the tiny hotel room imposed unpleasant feeling, you not even have enough space to open up your suitcases!

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for taking the time to provide us with your comments on your stay here at Best Western Premier Milano Palace Hotel. We are sorry to hear that we were unable to meet with your expectations. I am extremely disappointed to see that you received poor service from the team as we tend to received great feedback on the efficiency and friendliness of the staff! We strive to provide a superior service experience for every guest; therefore your feedback is very important to us. For any future stay, please do not hesitate to contact us directly to ensure a positive experience in our hotel. Best Regards Carmen

"Quiet hotel- great find"

4
17/06/2017

This was a very nice and quiet hotel that surprised us. Honestly, being a Best Western I did not have high hopes. But, the hotel was nicely decorated with very spacious suites. The breakfast buffet was lovely and served by an attentive staff. The location is perfect in Modena. Highly recommended!

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Micky, Thank you for taking the time to write this review about our hotel. Our hotel, as part of Best Western Premier brand, strives to offer refined atmosphere and style, deluxe features and amenities, and superior comfort and service – making guest stay truly memorable! We try our best to make every single stay a nice experience for our guests and it is amazing to see our effort paying off! Thank you for the glowing recommendation and I hope we see you again in the near future. Best Regards Carmen

"Not What We Expected"

3
14/06/2017

We chose this hotel as we wanted an American style hotel after staying the previous night in a room with a smaller, harder bed and assumed that Best Western being an American chain would provide that. The room was extremely tiny, incredibly hot even though we asked the management to lower the heat but were told that it was centrally controlled. The bathroom was also tiny and not well appointed. Would not recommend a stay there if other options are available. The parking garage as very convenient.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, I would like to take this opportunity to thank you for sharing your thoughts. We are sadden to hear that you did not enjoy your stay with us. Our hotel, as part of Best Western Premier brand, strives to offer refined atmosphere and style, deluxe features and amenities, and superior comfort and service – making guest stay truly memorable! We are sorry to hear that the room was small and warm. Room sizes is compliant with national standards and our guests can change the temperature or switch off the air-conditioning directly through the thermostat in the room. Our apologies if this was not explained properly upon arrival. As we take complaints very seriously, we would invite you to contact us directly when you are booking with us next time, so that the Guest Relations team can personally arrange for a comfortable stay. We hope that we can welcome you back at Best Western Premier Milano Palace Hotel in the future. Best Regards Carmen

"Relax, good location and super team"

5
13/06/2017

Excellent cleaning, good breakfast and a very good team. We took 5 nights and we are very satisfied really good place - we will go back their. Special congratulations to Iulian! He was very helpful and very kind.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Iustinian, A review like this is exactly what we are aiming for! We are very grateful for all your words and appreciate the time you have taken to recognise our hotel. Thank you very much also for recognizing the value of our staff that is our main strenght point. Iulian will be thrilled to hear of the positive impact he continues to have on our guests' journey! Thank you for choosing Best Western Premier Milano Palace and we hope to see you again in the future! Best Regards Carmen

"Impressive service, best position"

5
12/06/2017

The crew did their job beyond expectation. Every demand was fulfilled in a very satisfactory manner. You can ask for Iulian for almost every information or small favor. Everything in this hotel is brand new. Plus the position of the hotel is in the middle of an area defined by: City Centre, Train Station, Ferrari, Maserati Museum, park. My best experience in more than 3 years of travelling.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Vicentiu, Thank you for your most positive review! I am delighted to read of your overall satisfaction and that we were able to exceed your expectations. All our staff take pride in doing that little bit extra to make our guests stay special and it is great to hear their efforts were appreciated. Moreover we are in a great central location so I'm pleased this was ideal for your trip. I do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back. Best Regards Carmen

"Delightful bar service"

5
01/06/2017

This hotel was exactly as advertised. Breakfast was delicious, the rooms were clean and comfortable, and the bar service was very personal and fun. It was about a five minute walk to the metro, so it was also convenient.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Samantha, Thank you for taking the time to write this review about our hotel and for giving us the maximum score! I am delighted to read of your overall satisfaction. We strive to provide a memorable experience for every guest that comes at Best Western Premier Milano Palace Hotel. I do hope you will have the opportunity to return in the near future in Modena! Best regards Carmen

"Good hotel in good location"

4
28/05/2017

Nothing could be faulted. The room, although on the small side, was spotless and comfortable. The reception staff were helpful and friendly. The breakfast staff were very efficient and attentive. Breakfast was extremely good value. The hotel was on a busy street but despite our room looking onto the street, sound proofing was efficient. It was only a short walk to the main sites of interest.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear John, It is a pleasure to read your review on TripAdvisor. We are really happy that you have appreciated the strategic position of our hotel. Thank you very much also for recognizing the value of our staff that is our main strenght point. Your comment encourages us to give our best. Every day we make a great effort to ensure a wonderful and valuable stay to our guests . We really hope that you will come back in our hotel soon! Best regards Carmen

"Excellent"

5
22/05/2017

Great, modern, fresh and clean hotel, very close to the city centre. The staff is very kind and caring. Very good wifi, nice outside place to sit facing a nice street. Would definetely stay there when i go to modena...

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, We appreciate the time you have taken to recognise our hotel and it is a pleasure to read your positive review on TripAdvisor. Your words express what we exactly are aiming for: a memorable stay in Modena! We do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back. Best regards Carmen

"Lovely Hotel"

5
16/05/2017

Close to the Ferrari home, the service at this hotel was excellent. Very modern, clean and sparkly. The bathroom was fantastic, marble, spa shower, nice toiletries. A short walk to downtown Modena and fantastic gelato!!!

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Teresa, Thank you for the excellent TripAdvisor review! We are very grateful for the feedback and appreciate the time you have taken to recognise our hotel and our services. We are indeed in a great central location so I'm pleased this was ideal for your trip to visit the city centre and Museo Casa Enzo Ferrari. I really hope that we can welcome you back to the Best Western Premier Milano Palace Hotel, in the future. Best regards Carmen

"Luxurious and Perfect Location"

5
11/05/2017

Booked online for a last minute trip up to see family. I was skeptical about the location, but it turned out to be perfect. We could walk into the center, walk to one of our favorite restaurants. We utilized their car park behind the hotel so never had issues on the street. The room was extremely clean, tastefully decorated, one of the most comfortable beds and quiet. The staff was helpful and cordial, but not too friendly. Basically everything you might want for a few night stay. We would definitely return.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear Tara, Thank you so much for your kind words! I am very pleased to note an overall enjoyable stay. Our rooms are artfully furnished and ready to welcome guests and make their stay unique. Your feedback will of course be shared with our entire team who will be thrilled to hear of the positive impact they continue to have on our guests' journey. Thanks again and we hope to see you soon again in our centrally-located hotel in Modena. Best regards Carmen

"Enhance your business trip !"

5
07/05/2017

What could be better during a business trip if you can combine with awesome restaurants at walking distance on stony streets of an ancient city? Add to that a lovely staff and carefully cleaned accomodations.....don´t hesitate, stay at Premier Milano and you will realise my point.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, You are making us blush! The staff and I were thrilled to read your kind words and I am extremely glad that you enjoyed all aspects of your stay. We do hope you will have the opportunity to return in the near future as we very much look forward to welcoming you back. Best regards Carmen

"Perfect"

5
06/05/2017

It's so nice to stay in a faultless hotel. It is prefectly situated just a few minutes walk from the station and the centre of town. The hotel is clean and modern and has been fitted to a very high standard. All staff were excellent as was the complimentary breakfast. The hotel was also very quiet so a comfortable nights sleep is guaranteed. The internet was super fast. A brilliant stay.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you so much for taking the time to write this review about your stay at the Best Western Premier Milano Palace Hotel. I am delighted to hear that your hotel suited your needs and that was conveniently located for your visit. I hope we will have the pleasure to host you again for another pleasant experience. Best regards Carmen

"Close to everything, amazing staff.. not the cleanest.. 3.5 stars"

4
03/05/2017

This hotel was good. Good location and wonderful staff. Sleep quality was good apart from the guests who insisted on talking outside our room – I did ask for a room away from the lift but my request was not considered. Bed was comfortable and mini bar sufficient, plenty of cupboard space for your clothes. Room was relatively clean on arrival, not to the usual standard however. We arrived to a half-used toilet roll and a half a box of tissues but everything else seemed ok. I gave this hotel such a high score because of the staff at reception and concierge who were extremely helpful in arranging our cheese and balsamic tours and in making a reservation at a few restaurants. They were always more than happy to call us a taxi and give directions. All staff spoke excellent English. We chose to have breakfast one morning and there was a good selection for a price of 8Euro. The waitress came over and asked if we would like a barista made coffee and of course said yes, however we were not told that these were an extra charge (and as we had not been charged at other hotels we assumed it was a part of the breakfast cost). We should have been told that they were going to be 4Euro each just so that we were aware. If you were staying for a week and did this every day it would add up – so lucky the coffee was nice!). Overall, a decent hotel with great staff in a good location.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, Thank you for taking the time to write this review about our hotel. We are sadden to hear that you didn't enjoy all the aspects of your stay with us. Barista made coffee is included in the price of 8 euros during breakfast time from 7 a.m. to 10 a.m . As we take complaints very seriously, we would be more than happy if you would contact us directly by e-mail [email protected] and give us all the details. However we are happy to hear that you have appreciated our staff, the sleep quality and enjoyed staying in our centrally-located hotel in the heart of Modena. Only by receiving guest feedback, we can continue to improve our services and provide an excellent experience for every guest. I do hope this experience does not prevent you from staying with us again and I hope to restore your faith . Please do not hesitate to contact us directly to discuss your previous reservation or need any further assistance. Best regards Carmen

"Nice hotel conviniently situated"

5
13/04/2017

We stayed here in March on holiday whilst visiting Ferrari & Lamborghini. The hotel is easy to find & parking is on the street itself. The hotel is very clean & staff are all polite & welcoming; the breakfast was great, lots to choose from for a continental breakfast; The room was clean & we slept well. There's also few restaurants dotted around for an evening meal.

Direzione_Hotels, Responsabile relazioni pubbliche at Best Western Premier Milano Palace Hotel, responded to this review
Dear guest, It is a pleasure to read your review on TripAdvisor. We are really happy that you have appreciated the strategic position of our hotel and the politeness of our staff. The hotel is just 10 minutes walking from the city centre and the railway station. Every morning we prepare a wide selection of high quality products for our guests to find everything they need to have a perfect breakfast. Thank you for having chosen to stay with us and we very much look forward to welcoming you back in the very near future. Best regards Carmen

"Certainly one of the best hotels I have stayed"

5
10/04/2017

Our family of 3 adults stayed for 2 nights here. Certainly one of the best hotel in the business here in Modena. It's within a short walking distance to either the centre square and to the Enzo Ferrari museum. Breakfast is great and the staff here is very helpful and great. You'll enjoy here. Rooms are small but it's the same for all European hotels.

Direzione_Hotels, Responsabile relazioni pubbliche at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear Eddie, Thank you so much for taking the time to share these kindly words. I am delighted to read of your overall satisfaction . Thank you also for recognizing the value of our staff that is our main strenght point! We very much look forward to welcoming you back in the very near future in Modena. Best regards Carmen

"Great hotel"

5
10/04/2017

The hotel is great! The staff are very kindly and they.are ready to help anytime! The rooms are comfortable and you feel as at home! The breakfast is delicious and you can enjoy the beautiful view there

Direzione_Hotels, Responsabile relazioni pubbliche at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear guest, It is a pleasure to read your review and many thanks for sharing it on TripAdvisor. We try our best to make every single stay a pleasant and memorable experience for our guests and it is amazing to see our effort paying off. I do hope you will have the opportunity to return in the near future at Best Western Premier Milano Palace Hotel. Best regards Carmen

"Neat, tidy, 4 star indeed"

4
02/04/2017

You get what you expect from 4 stars in this well serviced, clean, modern decorated hotel in a perfect location. Nothing fancy, the amenities average, but the mini bar well contained. All in all it is satisfactory.

Direzione_Hotels, Responsabile relazioni pubbliche at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear guest, I am very pleased to note an overall enjoyable stay and thank you for taking the time to share your experience. We do our utmost to ensure our guest a comfortable stay with us. Thank you for having chosen us and we very much look forward to welcoming you back in the very near future. Best regards Carmen

"Great location"

4
29/03/2017

Great hotel especially if travelling by train within walking distance. Central to everything staff very helpful. clean rooms breakfast on the average side. Would stay again. Shower on the small side comfortable bed

Direzione_Hotels, Responsabile relazioni pubbliche at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear Anna, thank you so much for sharing your thoughts! As you highlighted, our position is central, few minutes from the city centre and the railway station. We strive to continuously improve the quality of our services. I do hope you will have the opportunity to return in the near future! Best regards Carmen

"Good stay"

3
20/03/2017

The hotel is in a good shape, clean and with space in the room. For business trip is quite good cause is in the center of Modena . The buffet morning is quite normal and diversity, what I think is that is too expensive. The people is nice and treat you fine.

Direzione_Hotels, Responsabile relazioni pubbliche at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear guest, thank you so much for having reviewed our Hotel. We are really happy that you have appreciated the strategic position of our hotel. Thank you very much also for recognizing the value of our staff that is our main strenght point. Your comment encourages us to give our best every day in order to ensure a wonderful and valuable stay to all our guests. We really hope that you will come back in our hotel soon. Best regards. Carmen

"Nice hotel"

4
27/10/2016

The hotel is really nice the staf is friendly and helpful, the location its not the best but you have the train station not far away. At my room i had to have all the windows closed because i had a parking lot on front so it felt like i didn't had any windows even the person who cleaned the room closed them.

"3 night holiday stop"

4
27/10/2016

Ultra modern hotel in very old building. If arriving by car, stop on main road outside hotel (no off road parkin), they will assist with offload. Some unguarded parking available, also some secure garage parking - but be sure to pre book either. Ideal location (within ten minutes easy stroll) for visiting Ferrari museum (where you can also book and catch shuttle bus to Maranello Museum, and also Pavarotti House/museum visit; you can pre-book the tickets for all these museums and the shuttle bus on-line beforehand, one day encompasses all three with ease) . No more than 15 minutes stroll from city centre with its cathedral and other attractions. Ten minutes easy walk from railway station. Hotel staff very good, full luggage assistance, room excellent in all respects. Hotel restaurant is in separate building next door, and is shared with their sister hotel two doors down the road. Restaurant only open lunch and evenings - reservation is probably good idea. Food, service and ambience is very good, and reasonably priced. Bar in hotel is also very good, modern, comfortable. Breakfast is in hotel and reasonably good spread buffet - cold of course! Can recommend this hotel without reservation for Modena short breaks. (It is incidentally also used by Ferrari as accommodation for dealer conventions etc being held at the Museum. Also close to the Maserati HQ (shop but no visits), and within easy reach of Lamborghini museum (and if you are really lucky you can pre-book a factory tour there also, if booked well in advance)).

Direzione_Hotels, Direttore at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear Mrs . Gwenday, I would like to thank you for using part of your precious time in sending us your comments and to share your impressions about the service offered. From His review we note with pleasure that many comments satisfactory us hope for your next visit. I'm particularly pleased and proud to have once again appreciated and praised our hospitality, quality of service, courtesy and efficiency. I take this opportunity to extend our most sincere and warm greetings, Isabella Manager

"Nice hotel, just make sure you don't forget anything"

3
12/10/2016

Was a decent hotel with nice facilities. However, the problems began some days later when I realised I'd forgotten my jacket. I contacted the hotel and was happy to hear that the jacket had been found. As a frequent international traveller (I have Diamond status with Best Western), I have left items in hotels occasionally, but each time the hotel has always shipped the item back to me at their cost, as a goodwill gesture. On this occasion, not only was this not the case, but the hotel insisted on using a courier at a cost of 50 Euro (the package was a kilo at most). When I questioned why the cost was so high, the hotel told me they would have to send it where I would pay for the package on arrival (Cash On Delivery). I asked if I could leave a credit card with them over the phone which they could use to secure the postage costs against, they refused, but eventually offered to use the normal post (rather than specialist courier), to send the item. They assured me the cost would therefore be 25 Euro. I was quite unhappy with this since a 1 Kg item certainly does not even cost 25 Euro to send, but I had no choice if I wanted my jacket back, and at least the price was no longer 50 Euro. When I eventually received the item the cost was 40 Euro; 25 for the delivery cost and 15 because they selected Cash On Delivery!! I simply could not believe it! They basically made it clear they did not trust me to pay for the delivery (hence they used the expensive cash on delivery method), then lied and said it would cost 25 Euro. I raised an officially complaint and nearly three weeks later I have nothing other than a weak apology and promise to contact the post office to investigate. Despite repeat follow up emails, I am still waiting to hear what went wrong.

"Conference weekend"

5
04/10/2016

The room and the staff were great. We were greeted warmly by everyone. Breakfast was great tasty but a bit boring. The restaurant next door was yummy as well. Bell hops were eager to help ring a taxi and give directions .

"Very good"

4
22/09/2016

Very good breakfast and the rooms are very confortable but small. Good Service. No problem for the parckin, internal (extra cost) or external with free pass. Lot of possibility to find a good dinner. The

"Well located modern business hotel"

5
18/09/2016

This is a modern hotel that looks like it was decorated by Versace Decor. Good breakfast, good coffee (real coffee, not Nespresso), friendly and helpful and efficient staff, toiletries are ok, bed is comfortable, it is very quiet with double glazed windows, good A/C. The only negative is the size of rooms. The rooms with three beds is two lying down while one walk around, not all at the same time. The suite was mistaken as a small room. Walking distance to Modena town and the surrounding area looks safe even when walking in the evenings. All in this is a pretty perfect hotel to spend a few days in and will definitely stay here again if visiting Modena.

"Amazing"

5
05/09/2016

This is a one of the best Hotels I have ever stayed. For a very reasonable price you get great service, clean and well equipt room, soft beds, two swimming pools, gym, free parking. Brekfasts are rich and testy, where you can even mix a fresh juice as you want. There is a good restaurant next to the hotel. The hotel located not far from the Ferrary museum. Highly recommended!

"All you need"

5
22/08/2016

Good hotel - It was very clean and the design was modern and contemporary Good service and friendly staff The bfast was limited but was all you needed to start your day. They gave us magic advise for dinner Only like a 5 min walk to the inner city where all bars and restaurants are Will come back next time Thank you for a nice stay

"Far Superior to any Best Western in North America."

5
09/08/2016

This is a modern hotel with excellent front desk check in and attention. The rooms are contemporary (but on the small size), clean, quiet and well air conditioned. The bathroom is great, especially because it has a jacuzzi bath with soothing lights. Wifi works. We had a wonderful 'tasting meal' in the hotel restaurant with lovely service. We got to the breakfast the next morning a half hour before it was finished. This was unfortunate, because there wasn't any bread left. When we asked for more, it was the only time that the hotel failed to please us. The breakfast staff did not seem as eager to please/serve as the rest of the staff. Also, Modena is a beautiful place. It is a Unesco Heritage Site for good reason. Sadly, we only stayed here for one night.

"Great service"

4
07/08/2016

A very clean nice, well-located hotel. I definitely recommend to anyone staying in Modena and know that you will be pleased with your stay. I wish it had a more complete dining experience as we were not able to eat in the hotel and had to go out every night

"Perfect location - good service"

4
02/08/2016

Pleasantly surprised with this renovated and centrally located hotel. Helpful staff and also free parking - which is unusual downtown. Breakfast was not up to northern European standards, but still probably better than most Italian hotels.

"More values for money"

4
10/07/2016

First time in Modena, a relatively good pick for our overnight stay. We booked 3 rooms and all were upgraded, though we were not sure what the standard rooms were like. Rooms size was fine for European standard. Service was friendly, rooms were cleaned, though we found underneath the desk was a bit dusty. Sound proof was not the best, as the guest upstairs to us was pushing the chair back and forth and the noise was guite loud. We will stay here again if we should visit Modena again, hope something can be done about soundproofing!

"Gorgeous"

5
15/06/2016

What a wonderful surprise to check into this elegant hotel just minutes from the center of Modena. Everything was top notch and spotless. The bed and pillow were heavenly as were the sheets. An excellent stay for sure! We stayed in Room 108 and while there was no view to speak of the luxurious bathroom, dressing room and bedroom made the relaxing stay amazing. Parking is free on the street in front of the hotel (within blue stripes) if you can find it. The hotel will give you a ticket to put in your window for the duration of your stay, which was very convenient. The Ferrari Museum is an easy walk as is the town center. There are many delicious places to eat and enjoy the Modena cuisine. Try the steak marinated in balsamic vinegar, delish! Also, just across from the hotel towards the town center is a great balsamic vinegar ship which will ship. Their prices are excellent, only wish I'd gotten their card so I could go to their website and order more to be shipped to the states.

Direzione_Hotels, Direttore at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear SCVDeb, what a wonderful surprise your review!!! Thank you very much for the beautiful words and for the time spent to leave us this amazing feedback. I really want to express my happiness knowing that your stay in Modena and at Milano Palace will remain in your memory as a great experience. By the way the name of the shop is "Enoteca Ducale", I hope that this could be useful. If you need more info send us an email, we will be happy to provide more infos. I really hope that you will come back in our hotel soon. Very best Isabella Faenza

"Modern Hotel in a great location"

5
31/05/2016

We spent 6 nights in Modena. Milano Palace is an enjoyable hotel in a good location. Parking is available on the street (if you can find a space) and the hotel is 10 mins walk to the centre; 5 mins to the Ferrari museum (Modena one) and 5 mins to the rail station. The only thing we didn't like was the bedroom windows which looked onto a courtyard and the curtains were kept closed. Staff were friendly and breakfast good.

Direzione_Hotels, Direttore at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear 1leftleg, I am happy that you have choosen us for your 6 days in Modena and also that you wanted to use your precious time to leave a review about your recent stay at Best Western Premier Milano Palace. Thank you very much for underlining the strategical position of the hotel to reach the main point of interest of the city and thank you also for appreciating the staff professionality as well as the quality of our breakfast. In occasion of your next stay if will not be possible to find immediately the place on the main street you can choose also our indoor garage available with a supplement and for the room, instead of the one facing the courtyard with the painting of Archangel Michael we can provide the one facing the main road that in this period is full of colors and people. I really hope that you will be back in Modena and at Best Western Premier Milano Palace in the near future. Kindest regards Isabella Faenza

"Excellent stay & good location"

5
14/04/2016

The location is ideal..walkable distance from the train station. The staff is helpful and polite especially the lady at the reception ... always welcoming. Good Housekeeping -towels, toiletries replenished. Breakfast is minimal but was good. The room rate was expensive but we had nothing to complain about.

"ABSOLUTELY THE BEST HOTEL in Modena"

5
24/03/2016

In April 2015 I started weekly business travels in Modena and I tried initlially different hotels. However, when I discovered the BEST WESTERN PREMIER Hotel Milano Palace I realized being impossibile to change again. The reason is that this is the best hotel at least in Modena for a lot of aspects: - position + physical evidence: it is located very close to the train station and to the downtown. In addition, this building was completely refurbished recently and rooms are fantastic. - service: high quality: international breakfast + excelent restaurant. - staff: this aspect represents really the additional value of this hotel: a professional staff well organised can meet and support customers' requirements, concerns and setbacks in kind and proactive way. To sum up, I've been living in this hotel (except weekends) since June 2015 and I can say..."I live" beacause this confortable place is like an home for me...

"Good location to see central Modena"

3
19/03/2016

The allure of this hotel is that it is conveniently located within easy walking distance to old Central Modena, the train station and of course the Ferrari Museum. It was a good value for the price and pretty status quo for Best Westerns in Europe -- nothing great but not bad. Room was comfortable and nicely decorated and the staff was extremely friendly and very helpful. Inclusive breakfast was rather disappointing with very limited selection. Would recommend a stay here if visiting Modena.

"Exgtraordinary cost-benefit"

5
16/03/2016

After a bad experience at a Best Western Hotel, in Baja, Mexico some years ago, it was difficult to decide if this hotel of the Premier branch was going to be much better. What a good surprise about the quality of the hotel and the best of all: excellent cost/benefit. Conformable bed, clean bath, soft towels, modern décor, walking distance to the train station and a 15 min walk from downtown. One of the best things about the room was that blackout courtains to avoid sun light in the mornings and helped to fight jet lag; totally dark. For the price paid for a suite, the room size was aceptable. Free and fast WI FI. Front desk personnel were very kind and polite, always willing to help. The buffet breakfast was just ok, nothing beyond expectations, but service was totally acceptable. For touristic reasons Modena is just worth to spend one or two nights maximum, so this hotel is totally recommendable.

"Modern and central 4* hotel close to the train station but too expensive for what it is"

3
01/03/2016

We stayed 1 night in January 2016 in this hotel after having looked at many others in Modena. We choose it because the decoration was modern, which is difficult to find in Modena (most have historical/classique decoration). It is not in the "old city center", just a few steps from it, on a big and charmless avenue. It is very practical if you come by train because the hotel is between the train station and the okd city center (10min on foot only). It is quiet at night, the service is nice, there are kind of Versace decorations/furnitures. The room was ok but not "waouh" for the prixe we paid (around 150€ without breakfast) and considering the other hotels offers. For tech-fans, the bathtub has a coloured lighting system. Should we come back to Modena, we will choose a cheaper hotel even if we don't like its style because this one is not great enough for the price. FYI: go to the Caffè Concerto on the Piazza Grande, the gnocco fritto and the pasta are great, with nice ambiance;-)

"Comfortable, well-located, but over-priced"

4
20/02/2016

We pulled into town late in the day and needed a clean, comfortable, safe place to spend the night. We were pleased with all aspects of this hotel except the price, which was strangely high relative to the many other places of similar type and quality we stayed in. The staff was helpful but unfortunately, we took their recommendation in our choice of dinner, and were really disappointed in the meal. But these things happen. Would feel much better about our stay if the price had been more in keeping with the other hotels in the region. Room was clean, comfortable, and spacious.

"Comfortable and clean"

4
14/02/2016

We came to Modena to wait to see if we could get into Osteria Francescana...the waitlist didn't get us in, but we enjoyed our stay in clean comfort. anyway. The staff was helpful and welcoming. Our thanks to the Milano Palace Hotel staff.

"Good Quality Hotel near the historic centre"

4
19/11/2015

The Milano Palace is one of the Best Western Premier hotels within the group and they do not disappoint. Very modern with a Versace theme this is a well designed boutique hotel with some nice touches albeit intermittent Wi-Fi. Well positioned to walk into the historic centre, the Museo Enzo Ferrari and the station the only drawback is that many of the rooms are quite small. I stayed as part of a tourism group for one night and this was ideal, there is even tea and coffee making facilities in the room unlike the other properties I stayed at on this tour. Breakfast is simple but adequate and I can certainly recommend the property.

"Sparkly"

4
17/11/2015

Don't be put off by the Best Western name - this is a lovely little hotel which has been renovated in a tasteful modern style. Lots of sparkle around including the floor of the lift. We had classic rooms which were very comfortable - loved the painted pictures above the beds. Rainfall shower was quite powerful and a proper big hairdryer. Breakfast buffet was quite good. Wifi not very consistent which was a bit annoying. Hotel is a short walk to shops, restaurants, Enzo museum and the railway station. If you're travelling on the bus to Bologna airport - the stop is on the main road and not at the stops beside the train station - surprisingly hotel staff did not know this.

"Good hotel, great location"

4
10/11/2015

This hotel is well located, just 5 minutes walk from the Modena train station and about 10 minutes walk from either the Enzo Ferrari museum or the central old Modena. We have arrived about an hour earlier then the permitted check in and staff were happy to take our cases to the storage and then also put them in into our room once it was ready. Our "executive double" room, although it felt small, was very nice and comfortable, cosy and it had a spare single bed / sofa. The only issue was with the shower - water seem to have escaped the boundaries and glass partition, causing a bathroom mini flood which had to be contained with the use of spare towels. Its probably a design issue. Breakfast was fine, but nothing special what we anticipated it would be. Staff were genuinely very friendly and helpful during our stay. The rate of EUR 246 per night (crazy amount of cash for one night but it was a special occasion, so wanted to make sure we stay in a nice place) plus EUR 3 per person per night city tax was the most we ever paid for any hotel in the world but unfortunately this was not the best hotel we ever stayed in. It probably makes it to the top five, however, considering the price, it was not the best value for money overall. Would stay there again but only if the rate was a lot lower.

Direzione_Hotels, Direttore at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear GinaA, we want to thank you for your review and for having choosen us in occasion of your special visit in Modena. Thank you also for the kind words for our staff that completely deserve them :) I am really sorry for the inconvenience with the shower and if you want to advise us about your room number we would be more than happy to verify if some problem is existing in order to solve it. Regarding the price of your room probably you booked it in a period of high request and High occupancy, in occasion of your next stay you can contact us directly and we will be more than happy to apply you the best available rate. I really hope that you will come back to visit us. Kind regards Isabella

"Modern hotel in centre of Modena"

4
25/10/2015

We stayed 1 night at the Best Western Premier Milano Palace. The hotel is newly refurbished and in a great location - walking distance to the Ferrari museum in Modena and the lovely centre of Modena. The room was very nice, but on the small side. The rooms were clean. Rather noisy was the closing of the door of other rooms: this was loud and with a big BANG. The breakfast offering was ok, specially considering the price: 5 euro

Direzione_Hotels, Direttore at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear Guest , thanks for choosing us and thanks even more for wanting to leave a review on its recent stay . I am happy that the hotel was the congenial to visit our beautiful city and its attractions . Thanks also for signaling the closing of the doors , we are already taking care to make sure they close more slowly. Finally, I am very glad that we got to enjoy our breakfast . I hope you come back soon to visit us . Thank you very much . Isabella

"Very good hotel in the center of Modena"

4
17/10/2015

It was a good surprise to find this well localized hotel near all the main attractions of Modena. The staff was very attentive, the room very clean, comfortable and relatively spacious. Very good breakfast was included.

Direzione_Hotels, Direttore at BEST WESTERN PREMIER Milano Palace Hotel, responded to this review
Dear Grizzo201, thank you for your kind words. It has been a good surprise for us to read your review about our hotel. I am really happy that you have appreciated the strategic position of our hotel and that you have enjoied both the room and the breakfast. Thank you very much also for recognizing the value of our staff that is our main strenght point. I really hope that you will come back to stay with us again. Kindest regards Isabella

"Excellent Hotel near City Centre"

5
08/10/2015

Our second floor room was quite large with extra large double bed and good sized bathroom. But if you dont want to wash your hair the shower can be tricky to operate. Dont expect a view from your bedroom window because it is a major operation to even open the curtains and then the window. Air-conditioning works fine though. Free WIFI which worked fine when we were there. Excellent restaurant next door, as part of the hotel. We were are a large group (40) but the three course meal was first class and very efficiently served. Breakfast in another room within the hotel and on ground floor, had a very wide choice of foods available and filled up at regular intervals. Coffe was by order and served to the table. All the staff are very pleasant and helpful.

"Glittery hotel. Room pretty small. Internet is not functioning properly"

4
04/10/2015

The hotel is slightly outside the touristic old centre but at a walking distance. The room is small but everything is shiny, very modern, even in the lift where we enjoy some lights effects. Wifi does not work properly so if you have absolutely to send mails, this is not the place to be...

"Great Modern Hotels in the middle of Modena"

4
19/09/2015

Rooms are very comfortable, yet somewhat small. TVs are new. Internet is free, but somewhat slow and flaky. Parking is free. Hotel looks and is very clean and probably was recently redone. Good use of power outlets by the bed. Desk is very small (had to put the coffee maker on the nightstand to make room for laptop).

"Beautiful Decor, Great Hotel"

5
14/09/2015

This hotel has undergone a major renovation which has been overseen directly by the owner. The staff are amazing and try and take care of all your needs. Most importantly, DO NOT be put off by the Best Western Logo. It has been renovated as you would expect of an exceptional 5 star hotel

"Excellent"

5
08/09/2015

Very modern tasteful rooms. Very helpful and friendly service Good central position for both shopping and the Enzo Ferrari museum. We felt it was very good value. The restaurant was good value and it was nice to see wine from 12 euros a bottle especially as it had a lovely decor and feel about it.