SureStay Plus by Best Western Mobile I-65

I would rate this place a -100 if I could, this was the worst experience I've ever had being anywhere!!!!!! I had traveled all night, trying to find a room and Everything was booked so my son and I finally find a room here I should've known it was bad when I opened the doors and the cops were there. So I get into the room the bed had really old ripped sheets and stains, but I tried to make the best of it and just go to bed cause it was 3 AM. I wake up to something biting me I turn on the light and there's bedbugs crawling on my pillow!!!!! I immediately woke my son up and we leave the front desk. Did not want to refund my money saying after 3 hours no refund seriously you have bedbugs that bit me!!!!!!!!. They also did not want to refund me for the next night that I booked at 3 am so I wasn't even staying the next day no way!!! so they stole $200 of mine for a dirty room with bedbugs. Then the lady downstairs is gonna say that I can't see bedbugs with my eyes like there isn't one crawling all on my pillow. The situation caused me so much stress I ended up in the emergency room with a swollen eye. I am beyond pissed off at this property and nobody should rent from here EVER!!!!! You have been warned!!!!!!!

The place had almost no food for the breakfast. There was a few sausage patties, no eggs, a few slices of bread, but no butter. There were minimal items on display. Desk clerk was able to get one or two items from the back. Cereal was out on some items and other dispensers didn't work. There were a couple of yogurts and 3 muffins. There was almost no plastic eating utensils. Day two was worse than the first! The television system didn't work very well. On day 2 someone tried to fix it. They made it a little better. In all, there might be 6 or 7 channels that work. No news programs at all. The telephone wasn't even plugged in, and there was no clock. I try to not be critical of establishments, but this one is hard to praise. The evening desk clerk at check in was the one bright spot. She went above and beyond to accommodate us, which was greatly appreciated.

First time at a Sure Stay. Not a bad place, just some minor things that need to be fixed. When we got in the room the tv was on. Not a big deal until we find out the remote didn't turn the set off or on. We thought it was a on the dark side, not enough lighting. Not sure I would come back.

The customer service was A1 I felt at home next time I visit this will be my go to hotel to come to. I loved how the associates made sure all my needs were met, with a pleasant attitude. the room looked better than I thought it would I'm glad I pick this stay over the other hotels around me

Front Desk was great ! Tracy Jones did a great job tonight ! Room was great breakfast was good parking lot looked good and rooms ans bathroom was clean. Great hospitality clean environment great customer service and good job tonight with it.

THE ROOMS MAY NEED A LIL TLC BUT FOR THE PRICE THE ROOMS ARE GREAT THE STAFF ARE AMAZING AND THE GM WAS VERY SWEET AND THE HOUSEKEEPS MADE SURE I HAD EVERYTHING I NEEDED I WILL BE STAYING HERE FOR NOW ON WHENEVER I VISIT MOBILE AL THE FRIENDLYNESS MADE IT FEEL LIKE HOME !!! LONDON MORE

I had a great experience during my stay! The customer service was top-notch—everyone was friendly and welcoming from the moment I walked in. The front desk staff was especially helpful and went above and beyond to make sure I had everything I needed. It really made my stay feel comfortable and stress-free. Highly recommend!