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Best Western Plus Hotel The Normandy Inn & Suites, Minneapolis

4.5/5  - basé sur 1502 notations.
405 S 8th Street, 55404-1026, Minneapolis, United States - See map
Best Western Plus The Normandy Inn & Suites - Welcome to the Normandy Inn & Suites. The Best Western Plus The Normandy Inn & Suites is located in downtown Minneapolis, and offers on-site parking(for a fee). The Best Western Plus The Normandy Inn & Suites is ideally located in the center of Minneapolis. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Remember the mantra location, location, location! It really means something at this fantastic Minneapolis hotel where the city is your front yard. Best Western Plus The Normandy Inn & Suites is more than just "another" hotel in this half of the Twin Cities. Great price, brand rewards, and loyalty to our customers are what make us stand out. There are many hotels in Minneapolis, but none can compare to the great service and numerous perks that every guest in our hotel deserves. Maybe you're in town for some Vikings/Twins action. The Convention Center hosts many events that draw travelers from around the country. Of course, Target Center and the concert venue can't be missed. The Entertainment District is the must-be-seen place where limitless live music, breathtaking lounges and bars, and exquisite cuisine await. Minneapolis hotels in downtown are the best place to stay for easy access to endless adventure and exploration. What do you want to discover today? When traveling on business, don't forget to calendar some time for yourself. We have many guests in town for Target Corp. , the US Bank® headquarters, government center, and Xcel Energy®, to name just a few. When you're right in the heart of downtown at this unbeatable Minneapolis hotel, you can go from business to pleasure in a jiffy. We're light rail accessible, so there's no worrying about downtown parking or hailing a cab. Get around quickly, efficiently, and in style while continuing to save money. After all, you need that piggy bank fund for shopping and dining - not overpaying for a Minneapolis hotel or rental car fees. Reserve your room at Best Western Plus The Normandy Inn & Suites and get ready for the easiest, most comfortable and luxury-laden trip yet! Enjoy your stay.

Best Western Plus

Hotel The Normandy Inn & Suites

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1502 guest reviews
NOTE ISSUED
Excellent
817
Very Good
492
Average
111
Poor
44
Terrible
38
REFER TO NOTICE
Business Business
408
Couples Couples
346
Family Family
398
Friends getaway Friends getaway
202
Solo travel Solo travel
111
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful Experience"

5
12/11/2018

I was traveling with my family (husband, 4 year old and 2 year old) for business and the stay at the hotel was great!! The staff was amazing, especially at check-in when my preauthorization hadn't come through yet. They were so incredibly helpful and, when our son broke a plate in the restaurant during breakfast, they were so nice about cleaning it up and not making me feel guilty about breaking the plate!! We had a pool side room and there was no chlorine smell from the pool! Clean room and wonderful staff!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
It was our pleasure making sure you had a great stay. Accidents happen, I am happy to see our staff was wonderful. We hope to see you next time you are in Downtown Minneapolis.

"Excellent stay!"

5
06/11/2018

We recently had a great stay at this hotel. Stayed here for a Vikings game as it's just a short walk to US Bank Stadium. Room was very large with comfortable beds. Staff at the front desk were really helpful and friendly. We were very happy with the reasonable parking rate at $10 per day. That is a really good rate for downtown! Bar/restaurant in the hotel had good food and service. Everything was great during our stay and we will definitely be using this hotel in the future!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the great review. I will make sure to share with our staff that you had such a great stay. We look forward to your next stay with us. Skol Vikings!!

"Minneapolis Gold Mine."

5
06/11/2018

This hotel was just fabulous. Prices were pretty reasonable. It was close to so many attractions, stores, downtown, etc. I liked the security they had in place. The service was just fantastic. From check-in to check-out, I couldn't have asked for better. Very impressed and satisfied. A definite place to stay.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Randall, it is great to know that you had such a great stay from start to finish. We look forward to seeing you again next time you are in downtown Minneapolis.

"Crookston Get Away"

5
05/11/2018

Best Hotel in the Down Town..... We stay here all the time... Love It... Close to everything.... Friendly Saff... Free Fresh Cookies and Milk at 10pm everynight is alway a big hit.... You can't go wrong if you Stay Here...

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

"DO NOT BOOK ONLINE with Agoda Site"

4
05/11/2018

Like the title says Do Not book with the Agoda site, I selected the option to pay for breakfast in advance at a cheaper rate. Fine and dandy I saved a few bucks for my group but here is the thing I never got those breakfasts I paid for, apparently the site charges you for them but doesn't pay the hotel for them. So you will basically give the booking site Agoda $10 per person if you choose to pre-pay for breakfast and you will still have to pay for it. I was charged different charges which the staff quickly reversed so a shout out to the staff! The rooms were nice, in room 263 the drain was very slow in the shower. The beds were fine and the room was clean. The staff was friendly and helpful. It's nicely located walking distance to the Vikings Stadium and parking is included. I will stay here again but I will call and book my room and not use the online site. Thanks again to the staff for getting the extra charges straightened out so fast.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
I know that sometimes it can be frustrating when making reservations through a third party. In the event you will be attending any other Vikings games please contact the hotel and speak with the Director of Sales or General Manger and they will make sure your reservation is accurate. We will also have our staff take a look at the tub drain.

"Excellent location"

4
03/11/2018

COMFORTABLE Walking distance to shopping, restaurants and US Bank stadium. Suite had plenty of room but air conditioning did not work well. Everything else was good. Pool and hottub. Would stay again.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Michelle, we greatly appreciate you taking time to post a review of your stay. We will make sure to correct any issues with the air conditioning in that room, We are glad you enjoyed your stay and look forward to your next stay with us.

"Mediocre"

2
02/11/2018

Bed was not comfortable (although I have slept in worse); room was clean; HVAC worked great; good working alarm/clock/iPad dock; restaurant is very expensive and the food made me sick; staff is very polite and helpful.

"Consistently Clean and Friendly Staff"

4
29/10/2018

I have stayed here for the past 4 years for business. Always friendly staff and the bar is great! It is within walking distance to shopping and other restaurants. The popovers and french fries are a must-have!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Stacey, we thank you for continuing to stay with us. It brings us a lot of pride to know that we have earned your continued trust and support for the past 4 years. We look forward to seeing you next time.

"I would stay here again"

5
26/10/2018

I was in for a conference. The staff, room, restaurant was all on point. Very enjoyable! My conference was as another hotel and the Best Western Normandy offered shuttle service everyday. It was a great trip, because of Best Western Normandy.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review and recommendation. I am glad we were able to make your stay enjoyable. We look forward to seeing you next time.

"Great Place to Stay in Downtown Minneapolis"

4
22/10/2018

Stayed at the Best Western in Downtown Minneapolis on my latest road trip. It is a bit more pricey and you do have to pay for parking, but it is within walking distance to a lot of attractions. There are numerous restaurants nearby that gives you lots of options. An added bonus is that you are only a half block away from the Skywalk. The hotel itself was spacious and clean. The staff at the front desk were great as usual. As a Best Western rewards member I always stay at a Best Western where ever possible, and I have always found the service very, very good. The cleaning staff at the Normandy was also very good. My room was cleaned every day and they would always say hello if I passed them in the hallway. I found my room very quiet both from outdoor and indoor noises. My room was quite spacious and my kingsize bed was comfortable. I had no problems with the Wi-Fi. One night I got lazy and ordered room service The food did not take long and came hot. Both the Steak Frites (med-rare) and French Onion Soup were excellent. I always save room for the Chocolate Mousse which among the very best I have had. If I make another road trip to Minneapolis (still lots of Triple D restaurants to try) I will stay at the Best Western Plus Normandy Inn and Suites.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We greatly appreciate you being a Best Western Rewards member and we appreciate your loyalty. It is great to see that you were able to take advantage of our central location to access our skyway system. It is a pleasure knowing that our front desk and housekeeping staff were able to make sure you had a great stay. Our Steak Frites and French Onion soup are two of my favorites. We look forward to your stay next time you are in Downtown Minneapolis.

"Great Stay"

5
22/10/2018

Great place to stay. Just a few minute walk to Nicolet Mall and the light rail station. There is a nice restaurant/ bar right in the hotel that offers great meals at good prices. The hotel is also close enough to walk to the Minnesota Vikings stadium. The staff is awesome and will go out of there way to help make your stay one to remember.

Happyhotels405, Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Dallas, I am glad to see that our staff made your stay memorable. Thank you for taking time to post such a wonderful review. We hope to see you again in the future.

"Stay here last week; GREAT Meatloaf in restaurant!"

5
21/10/2018

So as a weary road warrior on my second hotel that week, I checked in and was told delivery can't come up to my room...SIGH. So I ordered room service, not expecting a lot. BEST meatloaf I have ever had. The spinach was not perceptible, and the flavor of the sauce and mushroom was great. Good homemade mashed, with lumps. Great room, great service, pleasant people all around.

Happyhotels405, Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Adele, we thank you for the perfect rating and great review of your stay with us. As I am sure you can understand we don't allow delivery drivers to go to the rooms as a safety precaution. The Veal and spinach meatloaf is one my favorites. I am glad our staff took care of you and you enjoyed your stay. We hope to see you next time you are in Minneapolis.

"Mom/Son Weekend"

5
18/10/2018

I scheduled this trip for my son and myself for the weekend. We were very pleased with the location, decor, staff and enemities here. We were greeted promptly and everything was explained to us at checkin. We booked early and the price was great!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Melissa, we greatly appreciate the perfect rating and review. I am glad that you and your son had such a great experience. We hope to see you again soon.

"Great location and old world charm"

5
13/10/2018

We stayed here a couple of nights for the Medronic Marathon. It is within walking distance of the starting line and we rode the Metro back from St. Paul where the race finished. The hotel has an excellent workout room and pool. It is close to the Metro station and US Bank stadium (where the Vikings play). The Metro takes you to the airport and Mall of America for $2! The rooms were clean and up-to-date. The hotel is old so you may encounter "rustic smells" but we did not mind.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for taking time to give us your feedback about your stay in our hotel. I am glad to know that you found our central location to be convenient. We hope you will stay with us next year for the marathon.

"Excellent value"

5
06/10/2018

It's always a pleasure to get more than you pay for, and that was certainly the case here. When we booked our four-day stay at the Best Western Plus the Normandy Inn & Suites in Minneapolis it was at a price I'd expect to pay for a Holiday Inn in a big city. Upon arriving I quickly realized that this hotel is much higher on the amenities scale – not luxurious, but decidedly upscale. I particularly liked the décor, which harkens to a day when much more attention was paid to style and eye-pleasing touches. Also very much appreciated were the spaciousness of the common areas, the abundance of quiet places to sit and read or chat, and the professionalism of the staff. Parking in the gate-guarded hotel lot is convenient and the $10 a day charge, with unlimited in/out, is very reasonable. Our room #363 was super-quiet and very comfortable, lacking only a microwave. The shower deserves special mention, since the spray is one of the best we've ever encountered. There was no extra charge for the safe. Room service was just fine. I'll book a stay at this hotel the next time I need lodging in Minneapolis.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. We look forward to welcoming you back to the hotel in the near future.

"A nice restoration in downtown Minneapolis"

4
02/10/2018

I stayed here for two nights last week while in MSP for work. I picked this hotel based on TA and Hotels.com reviews & pricing, plus the convenient location (I usually stay in this part of the city). I enjoyed my brief stay, the common areas were clean, including the fairly well-appointed fitness center. My room was spacious enough, and the bathroom had enough room in both sink and shower area, although my view was of neighboring buildings. I had some initial confusion since the hotel is split between 2 wings, and I went up the wrong elevator and had to backtrack to the lobby late at night. I didn't eat in the adjoining restaurant for breakfast or anything, so can't comment there.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Mark, it is a pleasure knowing that you enjoyed your stay. What could we have done differently to receive a perfect rating?

"Excellent location and great hotel"

5
28/09/2018

This hotel is about 5 blocks from main Downtown area, and close to the main sporting stadiums. We had a King room which was located on 4th floor. The room was a good size with desk and chair, an easy chair with foot stool, large tv, small fridge and safe. The bed was enormous and very comfortable. Check in staff were friendly and efficient. There is on site parking at 10 dollars per day and you can come and go as much as you want. There is also reasonable sized pool and hot tub. If driving there is quick access onto the main routes and Interstate Highways. Nice touch is cookies and milk in the lobby at 10pm every night

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Kevin, thank you for the perfect rating and review. Being between the Minneapolis Convention Center, Target Field and US Bank Stadium makes us an excellent choice for location. Many of our guests find the onsite parking with in and out privileges very convenient. We hope you will stay with us next time you are in Minneapolis.

"Review"

4
26/09/2018

Hotel was clean and staff was very friendly. Can be loud at night. Short walk to the metro rail system. Walking distance to several locations and restaurants if you like to walk. Restaurant is very nice and staff extremely friendly.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Normandy"

5
26/09/2018

Great hotel, location is also close to everything you need. We enjoy being in downtown Minneapolis and not having to spend $300.00+ to do so. The rooms and entire hotel are clean and plenty of room as well.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your perfect rating and recommendation to other travelers. We hope to see you next time you are in Minneapolis.

"Friendly and helpful staff"

5
25/09/2018

Great staff who are very helpful and provided great resources for additional restaurants within walking distance. Rooms are nice and clean. Great location and great value. I would stay there again. The indoor pool in the winter would be a real plus!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
David, thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. We look forward to your next stay with us.

"Husband Birthday Week Vikings & 3 Twins/Yankees Games"

5
14/09/2018

We requested a quiet room and overall was very quiet. Excellent location for both Vikings game and Twins games. Everything is close by and can even walk in the Sky Bridge to get their. Easy access to Blue Line to take to and from airport and to Mall of America. We checked out at 8:30 on 9/13/18 and when We arrived at the airport at 9:00 I realized I had left FOUR diamond rings in a glass by the bed. I immediately called the hotel and was put on hold while they checked with housekeeping who said they had the rings! We took Uber round trip to the hotel and picked up my rings and made our flight. Thanks you for being a hotel of integrity and definitely a hotel you can trust!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Kristi, I hope your husband had a great birthday. I am glad we made your day by returning your rings. We hope you will stay with us next time.

"Excellent value and location"

5
11/09/2018

3 nights from Friday to Monday. Visited for the Vikings game. Four of us stayed in a 2-Queen Room. Check-in was easy, as was check-out. Wifi worked great. Location is amazing! 15 minute walk max to US Bank Stadium. Train is close nearby as well. Rooms were clean and well maintained. Housekeeping did a good job each day (envelopes should be left in the room to tip?). The beds were some of the most comfortable we've slept on! The pool, hot tub and sauna area were impressive and we visited several times. Milk and cookies are a lovely touch every night at 10:00. The restaurant had good food (I had the Veggie Black Bean burger twice!). Some items were a bit pricey, but the location is convenient and you do get good value for the food.Only a few little things: All of the staff are very friendly and hospitable...But a few of the waiters were new and were not totally knowledgeable of the menu. For some who have commented about an odd smell in lobby, there was one day that we did notice it, but a similar odor was also outside, so I don't think the hotel is to blame for that? We found the hotel hallways and rooms to smell very nice.Overall, this hotel is one of the nicest we've stayed in for the location and value of money.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Morgan, I am very pleased to know that you has a pleasant stay. Our mattresses are Serta Cheshire IV. Being able to unwind in the hot tub and sauna makes for a great evening. I am working with our restaurant manager to get all of our staff properly trained and knowledgeable of the menu. We look forward to your next stay with us.

"Wonderful Stay"

5
10/09/2018

Just came back from a great stay as we came into town for a Vikings game. The location is easy walking distance to the game. It's also only about 3 blocks from the light rail stop making the location just right. The staff was very friendly, we even were able to leave are bags with them after we checked out in the morning while we went to the game. The suite was nice, big and clean. It would be a great place if you were staying for a longer time so you could spread out. One down side was not free breakfast. However the restaurant on site did have a good breakfast and nice bar. Overall we'd easily go back.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the great review. While we may not offer complimentary breakfast, we do offer cooked to order breakfast at a cost of $10/person. We look forward to your next stay with us. Skoal Vikings

"Good location. Comfortable beds."

4
08/09/2018

We stayed at the Normandy Hotel for one night in September for our anniversary. We used our BW points for this stay. The hotel is in a great location! Close enough to walk to US Bank, Target Center, Target Field and the Orpheum. The beds were comfortable and the rooms were clean. The only drawbacks: it feels dated and being so close to HCMC we heard sirens most of the night. The staff was friendly and the check in was fast and thorough. Although we didn't use the restaurant, they offered breakfast, lunch and dinner. Parking was $16 and we had in and out privileges until 6:00 the next night.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Chad, I hope you had a wonderful anniversary. Next time you stay with us I would suggest a room that overlooks the pool, then that way you will not hear the sirens. I am glad you were able to take advantage of our onsite parking with in and out privileges. We hope to see you again.

"Great Location! Great hotel!"

5
07/09/2018

My friend and I were in town to see the Twins play. The hotel is walking distance to Target Field and it's even closer to US Bank Stadium if you are going there. Great staff. So many food and beverage options within walking distance, including within the hotel. You are also near access to the "hamster trail" which provides even more options and will keep you warm and dry if the weather is less than ideal. The room was great. The staff was great. And they put out milk and cookies each evening. It's a nice touch.

"Great hotel"

5
06/09/2018

This hotel has a great atmosphere, and comfortable rooms. There's an awesome restaurant attached to the hotel as well. Right in the heart of downtown Minneapolis. A great place to stay. We will keep this hotel in mind.

"Metallica concert"

5
06/09/2018

Came down for concert. I have never stayed downtown before. For the most part the front desk staff was very helpful. Only one seemed to be in a hurry to get you in and out of the way. They had cookies and milk sitting out after 10 pm. Very clean, room was clean. Just what we needed after a long drive and a fun rocking concert.

"Friendly, Unique and Location, Location, Location!"

4
04/09/2018

I booked a room months in advance immediately after scoring concert tickets for Taylor Swift at US Bank Stadium. I wanted a nice place for my daughter and I to stay and be able to walk to dinner and the show. First off, LOCATION, this is a great place to stay if you are going to US Bank Stadium it is only about a 10 minute walk. Second, the place is really unique, it has a little older and retro vibe to it but is very clean and the staff is very friendly. I would definitely stay here again if I need a place downtown Minneapolis. Easy parking on site which is nice as well.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the great review. It is great to know that you had a great stay. We look forward to your next stay.

"Great lodging, nice pool and hot tub! "

5
31/08/2018

Needed a one night stay to head to IKEA. We specificity wanted a hotel with a hot tub as well as a pool. Staying midweek we had the pool and hot tub nearly to ourselves. Both were nice and the pool was warm as it's indoors but in a large atrium like area. The check in was quick and the entire facility was clean and pleasing. Loved our double queen room. Very clean and both the beds and pillows were very comfortable!! Nice parking area right there at the rear entrance for $10 per day, which is tacked onto your bill, which we knew ahead of time and were fine with. With all the one way streets it took us a couple minutes to get to the parking lot entrance. Drove down the side of the hotel first and found no lot entrance there, went around a couple blocks then backtracked past the hotel front this time and had to go two more blocks to go around to the rear street and up to the lot entrance. We laughed at the travel trickery needed to get into the lot, have to find the humor in life if you want not to go bonkers, right? 10 pm they set out a plate of warm cookies which were soooo tasty! Also a milk dispenser but that ran out quickly and we didn't get milk (took an extra couple cookies to make uo for it, lol) No continental breakfast, so plan ahead. Glad we stayed here, had a pleasant time for the money and wouldn't hesitate to go back. Also, we didn't find any offensive smells liek a couple other reviews mentioned.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We are very pleased knowing that you had such a great stay. One of the best ways to relax after a day of shopping is to use the hot tub or sauna. I am sorry we ran out of milk, next time just ask the front desk staff and they will take care of it for you. We do offer cooked to order breakfast at $10/person. We look forward to seeing you again next time you are in Minneapolis.

"beautiful motel downtown location top notch restaurant"

5
26/08/2018

beautiful motel with that old world elegance. A perfect place to meet clients lobby very impressive and ample places to relax. The room was very nice and relaxing. We had a king suite and i felt like home only nicer ha ha ... the only possible thing that could of been better in the room was a makeup/shaving mirror that pulls out. Thats pretty nick picky tho. I would stay here again for sure. Parking is charged and a little hard to deal with my typical in any downtown are. I was pleased no parking garage becuase our van doesnt not fit in underground parking usually. The restaurant was so great. up scale for sure. we had the pork loin and it waas cooked perfectly. our waiter was perfect as well i believe is name was Mason what a remarkable dinner Give yourself a treat and dine there. tho pricey but worth it. Kind of food u take pictures of

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the perfect rating and review. I will make sure to give Mason your great words. We are glad to see that you were able to have a remarkable dinner and great service. Thank you for appreciating our old world charm. We hope you will stay with us next time you are in the area.

"Very good all around!"

4
25/08/2018

We stayed here for one night as we were passing through Minneapolis. The staff was super friendly. The pool and hot tub area was very clean and comfortable. The parking was convenient. Overall a great choice for a stay in Minneapolis.

"GREAT PLACE TO STAY!"

5
24/08/2018

My granddaughter and I stayed here so we could walk to the Vikings Stadium. I couldn't have found a more perfect motel! Our room was clean and large and the hallways were quiet. The only thing we were disappointed about, was no room service on the day of the game. My granddaughter wanted to experience breakfast in bed, (she's nine), but we went down to the restaurant and the meal was very good. Our waiter did a great job. Thank you for such a nice stay!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your amazing review. I hope next time you are here your granddaughter will be able to get breakfast in bed. It is so wonderful to know that you had such an amazing stay. We hope you will stay with us again.

"Guthrie trip"

5
23/08/2018

Excellent place to stay for attending Guthrie events. Shuttle service excellent. Room was well appointed and the staff was very friendly. Pool experience was great. Plain had a very comfortable get away with no glitches

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
It was our pleasure. We hope that you will stay with us next time you are in the area.

"Great Value"

5
22/08/2018

Stayed three nights at the hotel and was very pleased. Staff was extremely friendly and helpful. Room was comfortable and clean. Used the pool, hot tub and sauna, all were great. Also made use of the shuttle to get to the Twins game while there, but hotel was still close enough that we chose to walk back after the game. Good location, not a far walk to most of the places we wanted to go. We did drive to some breweries on the outskirts of downtown and to the art museum, but they have a great parking situation - self park in their on-site lot in back with in/out for only $10. Other hotels we looked at were $40+. Never got to try the cookies. Only night we came through the lobby close to cookie time was after the ball game about 10:30 and they were already gone. Do agree with other reviewers that the hotel halls have a funny smell, but the room did not. Didn't use the on-site restaurant but it was full most nights when we walked by. Did try the brewery across the street (Finnegans), beer was great. Brought our own food for breakfast, they don't offer continental.

"Fair to middeling"

2
19/08/2018

Just blah. Room service was ok. No glass of water and the cheese plate had no crackers or bread. Tried to call and ask.but no answer. Breakfasts i ordered toast. Server did not bring jam and after i requested jam he never came back with it. I ended up.requesting it being taken off my bill. Front desk was snappish about my amazon order

"VERY good value!!"

4
14/08/2018

Attended a convention downtown, hotels offered were twice the price of BW. BW was 1/2 mile from the convention center but offered a free shuttle anyway. Didn't expect the eevery-vening milk/cookies! very nice. Warm indoor pool & whirlpool with overhead sunroof so it felt like outdoors. They upgraded me to "mini-suite" for no charge & it was great! NICE staff.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Evalyn, I would like to thank you for taking the time to post your review on Trip Advisor. I am glad you enjoyed your stay. Milk and cookies have been a long standing tradition for many years. I hope you will stay with us again next time you are in the area.

"Great hotel, Awesome Location"

5
14/08/2018

My employer put me up in this hotel when I was visiting Minneapolis for work. The hotel staff were friendly, the pool and hot tub looked awesome (never used it), the room was nice enough, and the location of the hotel was awesome. I would definitely recommend this hotel to others, and should I visit Minneapolis again, I will look to stay here.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
It is great knowing that you would stay with us again. Our central downtown location is very convenient. We look forward to seeing you again.

"Great experience"

5
13/08/2018

We had a wonderful room, greeted by friendly staff, and thanked for our stay. Courteous staff even offered shuttle to concert we were in town for. A great experience, and another fabulous stay at this location. The only negative is the older/aged smell upon entering - part of the old charm?

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Alicia, thank you for the perfect review and recommendation. I am glad to see that you had such a great experience. We hope to see you next time you are in Downtown Minneapolis.

"Very nice shuttle and pool after a long conference"

3
08/08/2018

Group was staying here; conference rate was very high for what you got here. Great shuttle when it was available. Rooms clean but in need of update. Very nice shuttle and pool. The restaurant's bartender was not a friendly person. He was rude and insisted on closing before 10:30 every night even though there was a full house. He told us to walk down the street which we felt was uncalled for. The hotel offers coffee in the a.m. (no creamer) however there is nothing for coffee within walking distance. Bring your own shampoo etc. the offered sample size amenities were the smallest we've ever seen.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
I am glad to know that while your overall stay was pleasant, you did experience a few bumps along the way. Please accept my apologies for the unfriendly bartender. Since I don't know the date this happened I will work with the General Manager of the restaurant and we will use this as a training opportunity. We offer 2 kinds of creamer in the lobby with the coffee dairy and non- dairy, I believe we were replacing the dairy creamer when you went to get coffee. I wish we had known that you needed more shampoo, we would have gladly given you as many bottles as needed. We hope that you will stay with us again if you are in the Downtown Minneapolis area.

"Best bed ever"

5
07/08/2018

The bed was prob best I have ever slept in. Hotel has a cute midevil charm to it. Had to go around block once to find parking lot. It had room when I pulled in at 9:30pm to check in. Room very clean. Would def recommend. Super soft fluffy pillow.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Jes, thank you for the perfect rating and review of your stay with us. The mattress that we use in our guest rooms is Serta, Cheshire Elite V Euro Top. Our pillows are called A Touch of Down by Pacific Coast. We hope that you will stay with us

"Great Home Base"

4
06/08/2018

We stayed in June for Back to the Fifties car show. The hotel was pretty easy to find, right downtown, close to many amenities. We were able to walk to the Vikings stadium, Target, etc with ease. Upon check in, we were told the price to park per day was higher than what I had been told by hotels.com. I was upset about this and told the gentleman at the desk that we hadn't planned for that and that there should be updated information. He told me that they weren't liable for other websites and wouldn't do anything to help. Granted, it was only a few dollars, but he could have easily given me the price I was told (even had my confirmation printed where it showed that) and it wouldn't have hurt them at all. Would have made my review 5 stars. Room was clean, quiet and had the amenities we needed. Enjoyed the separate shower/toilet space from the sink area so we could get ready when someone was showering. The curtains in the room are definite black outs and we slept way later than we were intending to one day because of it. That was my favorite part! Pool area was nice. We sat in hot tub and also in chairs around the deck. Was peaceful. They do have cookies and milk at 10pm and they were delicious! There was a gathering every night around that time for them. Totally worth it. Restaurant looked amazing but we didn't eat there at all-no time. They open the windows in the front so it's like a little French bistro. So cute. They were super friendly when we walked through and it was busy every night. Elevators were slow and smelled gross, but no big deal. When we rode once, a front desk person told us he was riding because someone had complained that it was smelling like smoke. We didn't notice smoke, just old smell. Parking worked well, checkout was a breeze. They allow dogs but there were never any running around or being obnoxious. I only saw a couple late at night. Would stay again in a heartbeat.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Amanda, I am very pleased to know that your overall stay was good. I greatly apologize for my staff not being flexible and take care of your concerns about the parking charge. I know that I am not able to undo what has already been done but I have processed a refund for the parking charges for your stay. I hope that you will stay with us next year for the Back to the 50s car show.

"Decor is superb"

5
01/08/2018

It really lives up to its name! This is a very nice hotel in a great location. The rooms are large and very clean. Beds are comfortable and the rooms stay very quiet. The location was the main reason we stayed, you are just a few blocks from everything in DT Minneapolis.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for choosing our hotel. It is great to know that our central downtown location was very convenient for you. We look forward to your next stay with us.

"Very poor communication/service"

1
01/08/2018

We arranged for late check-in as our flight came in late. When we arrived we had no rooms and no one had contacted us. There were 2 clerks and only 1 showed any interest in helping us. They had no other arrangements for us. They told us it was a maintainence problem but our room would be ready tomorrow. They finally had to send us to another hotel. The new hotel was 15 minutes further from our destination the next day and our cab driver had no idea where to take us. Never returning.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Stacey, it is unfortunate that you were relocated to another hotel. I know that can be rather frustrating late at night. We do try our best to contact the guests via the phone number that is provided. We are not always successful in contacting our guests. Please keep in mind that just like the airlines there are instances that go beyond our control and cause us to relocate guests.

"WNBA ALL STAR WEEKEND 2018"

3
29/07/2018

Good service and clean rooms. Historic hotel, if you like modern style, this is not a hotel for you. Also had to pay $10.00 per day for parking. Free cookies at 10 pm. Mornings free coffee. Throughout the day free water.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review of your stay with us. The milk and cookies at 10 PM has been a tradition of ours for many years. Our onsite parking at $10/day with in and out privileges is the most economical downtown Minneapolis. We hope that you will stay with us next time you are in the area.

"A very bizarre stay at this hotel"

2
27/07/2018

After checking into our room, we went out for lunch and to explore the city. Upon returning to our room, we found a man in the room. He said something bad happened and had to fix the bar on top of shower door with duct tape. The morning we were packing, I lifted the comforter all the way up to make sure we were not leaving anything behind. I found the bottom of the sheet had splattered, dried blood stains all over it. It was shocking! The two young women at the desk said nothing when I related this to them. I emailed the manager upon returning home and never received a response. Will never stay there again!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Patricia, we greatly appreciate you taking the time to speak with the General Manger about the issues during your stay. We have taken this opportunity as a training opportunity for all of our staff.

"Moderately priced nice downtown hotel. But beware downtown construction."

4
25/07/2018

We stayed 2 nights on a driving trip. There is paid parking for $10/night accessible through an entrance around the block (the streets run 1 way and we sometimes missed the entrance and had to circle back). But once in the lot, the hotel door is right there. Breakfast was not included in our rate. The room was nice and the USB ports on the side of the night stands were convenient. We did not use the pool. There is not much within easy walking distance but the downtown attractions (including the spectacular football stadium and the baseball park) are a short drive away. However, the construction all around town tried our patience and both our GPS (with traffic alerts) and Google Maps got tripped up by all the detours. We felt that we would have been better off staying in St. Paul, the more elegant and scenic twin city.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review of your stay. While breakfast may not have been included with your room rate. We do offer cooked to order breakfast in our onsite restaurant at a cost of $10/person. We hope to see you next time you are in Minneapolis.

"big and inpersonal"

3
25/07/2018

The staff were well trained but lacked warmth. The location was in the city-not close to anything walkable. You need to drive to see anything. As you have to drive to see sites anyway-my suggestion if you have a car is to stay nearby in St Paul (nicer area, walkable, more civilized location) and come into town to see Minneapolis sites. This hotel charges for parking-while inexpensive ($10 per day) you basically have no option as there is nowhere else to park. I understand them charging for outsiders-but should be gratis for guests. No breakfast included-if that is important

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for taking the time to let us know what we did right and what we can improve on. We hope that you will stay with us next time you wish to be in Downtown Minneapolis.

"Stay at the Normandy"

4
24/07/2018

Hotel is nice, room was huge! Very good location, would definately recommend. Parking is easy, behind building. They have a restaurant/lounge there which I enjoyed being able to get a drink and take it to my room.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. We hope to welcome you back to the hotel in the future.

"Perfect hotel for us! "

5
23/07/2018

We recently stayed here and had a great experience. The old fashioned decor was cool and every staff member we encountered was friendly and helpful. Our girls loved the pool and hot tub and especially loved getting a fresh baked cookie and milk every night at 10! The room was clean and worked for us. The hotel was quiet. I thought the location was great!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. The chocolate chip cookies have been a tradition for many years. We look forward to your next stay when you are in Downtown Minneapolis.

"Great Hotel Downtown Minneapolis"

5
20/07/2018

This is a wonderful find. Great location in downtown Minneapolis, extremely friendly and helpful staff, awesome restaurant, nice swimming pool, on-site parking, and most of all, a free shuttle to local venues.

"Location/Value A+, Room B+, Lobby Smell C-"

4
18/07/2018

My cousin and I stayed at the Normandy for the weekend of the Minneapolis (Hugo, MN) Tough Mudder event. Getting into the city and to the hotel was easy, reception was nice and quick in checking us in. The room was more than suitable for our needs (mini-fridge, safe, working shower/toilet). The location was better than expected, only 3-4 blocks from the main street (Hennepin?) and good food (The Butcher and the Boar!) and activities (Skyway theater to see Knife Party). We sadly did not use the pool or hot tub though they looked inviting. Parking was adequate for an additional (reasonable) price ($10/day) The downsides: 1) No continental breakfast and the lobby 'market' charged 3x what you can find at a gas station ($3.50 for a Kind bar) and 2) the lobby and hallways were musty and smelled like urine (primary reason for only 4 stars). Thankfully we weren't hanging our in the hallways and the room smelled just fine. Also, not the hotels fault, but navigating OUT of the city was maddening as one of the highways was completely closed at every eastbound on-ramp. Overall, it was a very good value for our needs. I would consider staying there again (just bring more breakfast snacks and some Febreze :).

"Good Stay"

5
06/07/2018

Nice, less expensive hotel right in downtown Minneapolis. We were staying for the 4th of July festivities and this hotel was convenient to walk to the fireworks viewing area. The hotel itself was nice. Friendly staff, clean room, comfortable beds, and quiet, even though it was in a busy downtown area. There was a refrigerator but no microwave, though you could use the microwave in the laundry room, which we did and that was fine. There was a nice pool area and sauna, though we were too busy to make use of them. There is a restaurant on site and there are other places within walking distance to eat or purchase food. We went to Target for snacks. This is a downtown hotel, so there were some sketchy people around outside and some may feel uncomfortable walking around late at night. The shower was the best on this trip with very nice, strong water pressure. Overall, a great stay.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. Our central downtown location seems to have made it rather easy for you to get around. We look forward to your next stay with us.

"Good location, Room was ok"

4
05/07/2018

The hotel was in a good location, walking distance to many restaurants. Inside was very dark and dated, but clean. The bed wasn't very comfortable and the blinds were sheer, so the morning light was super bright. (My husband was not a fan of that.) For all electronic enthusiasts, there were a TON of outlets all over the room. The staff at the front desk were very nice. We ate breakfast at the hotel restaurant and it was just meh. I thought the prices were really high, but they seem consistent with other restaurants in the area. Couldn't find a place to get a good burger for under $16. Seems like a good place for foodies. Overall, if the price was right, we would come back again

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We greatly appreciate you taking the time to let us know what you liked and what you did not like about your stay. We will examine the bed to see what made it uncomfortable. I wish we had told you that your window has a black out shade. We look forward to seeing you on your next stay.

"Nice surprise in good location"

4
02/07/2018

I was pleasantly surprised. The Normandy Inn may have an old feel to it, but it's quaint in a good way. Rooms are clean and comfortable. We had breakfast included in our stay and we also had one dinner at the Bistro, which had an excellent menu. Service was a bit slow on the weekend, but I didn't see any guests show exasperation. Must be the "Minnesota nice" response. Parking is pricey, but convenient and secure. We walked to Target Field and other locations easily.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the great rating and review. It is great to see that you appreciate our old world charm. I am glad to see you had dinner at our restaurant, Normandy Kitchen Café & Bar. We hope you will stay with us next time you are in Downtown Minneapolis.

"perfect"

5
26/06/2018

WOW the look, the feel, the customer service all beyond expectations! We arrived tired with 3 kids, they gave us a room with direct pool access. This is what made our night, being able to relax while the kids played in the pool. We're from Edmonton Alberta Canada and found Minneapolis in general extremely polite and friendly! We all felt very welcomed!

Happyhotels405, Front Office Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Sarah, it is great to see that you and your family had a great stay. Make sure to reserve a poolside room on your next stay with us.

"Good Pub to Rest Your Weary Bones"

5
25/06/2018

All in all, excellent accommodation. Bedroom is expansive, however the bathroom is a little "undersized". Only a few blocks up 8th Avenue, you hit Nicollet Mall , and you find the main drag of shops and restaurants. If you rate accommodation by the bed and shower, it's 5 star all the way. Happy to come back.

Happyhotels405, Front Office Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Doug, we thank you for the perfect rating and excellent review. We look forward to seeing you next time you are in Downtown Minneapolis.

"Still Charming and Calming -- take a Holiday!"

5
19/06/2018

Staying a Normandy brings back memories, of Minneapolis, the Mill City -- Flour Capitol of the World! Yes, it is old -- but in a good way. Walking up the long candle-lit entryway -- with accents like a glossy white piano, and Sinatra crooning in the background, the ambiance is so inviting. And the smart staff are Midwestern friendly, "Is there anything else we can do for you?" (If not, relax and enjoy your stay.) The rates are reasonable, and well worth stepping up to a bed-room suite. Vast expanse of livability -- a comfortable den, with comfortable couch, intimate dining table, big TV and a nice side bar, complete with refrigerator. And down connected hallway, two comfortable beds, writing desk and yet another television. Ice and purified water are just steps away. As for location, you are already there -- no reason to leave, Atrium swimming pool, cocktail lounge -- fine dining with live jazz. And with come and go parking, rest of the City is only minutes away, or half-century into future. Normandy has it All!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We greatly appreciate your perfect review and rating. I am glad to see that you were able to enjoy our onsite restaurant and live jazz night. I see that you were able to enjoy a nice, spacious suite and relax. We look forward to your next stay when you are in Downtown Minneapolis.

"Baseball Getaway"

5
18/06/2018

This was a wonderful place to stay downtown and at a reasonable price. We parked the car and didn't move it for two days because we were able to walk to Target Field, the river, numerous pubs and breweries, etc. What a great way to experience downtown Minneapolis.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Carol, many of our guests enjoy all the brew pub options nearby with Finnegans being across the street.While you are able to walk to Target Field for a Twins game, we do offer complimentary shuttle also. We look forward to your next stay with us.

"Stay away, horrible place to stay."

1
15/06/2018

The hotel is not in a safe area of town if you are a woman that is alone. I stayed three nights and couldn't wait to leave. My room was not clean, coffee maker had a moldy coffee pod in it. I found curly black hairs on my white sheets. The workout room has two treadmills, one is broke down but no sign, when I called the office I was told, "yes it's been broken for a while, I will tell my manager." THe equipment all have televisions on them but they don't work, when I asked the front desk I was told, "I don't know about those" really. They were never activated, I found out later so don't be fooled. When I called I was told they do not have a shuttle but the do it just doesn't transport to the airport. The restraraunt is overpriced and my black bean burger was still frozen in the middle. No healthy options at this place. My best advice is to stay elsewhere.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Ms. Huddleston, We greatly appreciate you taking time out of your day to provide feedback about your stay. It was unfortunate that one of our treadmills was not functioning during your stay. We did place a service call to have the treadmill fixed. I would also like to let you know that as a hotel guest and to compliment our fitness center, we offer complimentary access to YWCA and YMCA.You would just need to show your room key at either facility. I hope you brought the issue with your coffee maker to a staff members attention and I am sure they were able to replace your coffee maker immediately. You mentioned there are not any healthy options in our onsite restaurant Normandy Kitchen. We offer several vegetarian and vegan options along with many classic favorites from our French inspired menu. While it is very unfortunate that your stay was so unpleasant. I would like to suggest for any future stays that when an issue arises, that you speak with the Manger on Duty so that your issue can be addressed and resolved at that moment.

"Nice hotel!"

5
11/06/2018

Front desk personnel was very nice and helpful upon our 1am check in. The room was very clean and spacious. They had coffee available every morning in the lobby and flavored water in the afternoon. We didn't eat at the restaurant, but it looked very good.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you very much for the perfect rating and review. I hope that you were able to get out and explore the city while you were in town. We look forward to your next stay.

"Very mixed bag. Proceed with Caution"

2
28/05/2018

Had two rooms for 2 nights for our family of 2 adults and 3 teens over Memorial Day. The kids like something a bit more contemporary but my husband and I liked the look and the rooms. The pool was great - although it is NOT outside which is what we wanted and what the booking site said. Additionally, there was a lot of really sketchy people staying at the hotel and visiting people there. Both nights there were very loud disturbances near our rooms. The first night was a party - which management broke up after complaints at midnight, the second was very loud bangs and screaming in the hall at 3 AM. The mattresses were not very comfortable on top of that - so we were pretty tired. Also - the carpets were dirty - while the rest of the rooms were spotless. We DID like the bar and food - and Alex who was a FANTASTIC server. Staff seemed better this AM than over the weekend.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We greatly appreciate you taking time out of your day to provide feedback about your stay. It was unfortunate that one of our treadmills was not functioning during your stay. We are pleased knowing that you were able to enjoy our indoor pool. Heidi we greatly appreciate you mentioning you bed was uncomfortable, as it turns out the supports under you mattress needed to be replaced. Alex is a great server. I will make sure to let him know that you were very pleased with his service. We hope that you will choose to stay with us again next time you are in Downtown Minneapolis.

"Best place to stay"

5
23/05/2018

Have stayed here every year for the past 18 years and still have a great experience . Very business place on the weekends. Also like the cookies they have at 10:00 P.M. The desk is very helpful when asking directions to a place you don't know where it is. Also can ride the shuttle to and from the game if you don't want to walk. Easiest way to the Mall of America is to ride the light rail.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Linda, thank you very much for your perfect rating and review. It is wonderful to know that you have been staying with us for 18 years. It is such an honor to know that we have earned your continued loyalty and look forward to your next stay with us.

"Normandy Inn Downtown Minneapolis"

4
14/05/2018

Check in personnel were very helpful and efficient. Staff throughout were also very kind and helpful. Only real issue was with the chair for the work desk as it was too low and couldn't adjust higher which made it difficult to work on a lap top on the table.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Dale, we are glad to know that you found our staff to be helpful, kind and efficient. Some of our suites such as the one you were in do not have a desk with ergonomic chair. On your next stay with us we will make sure to get you into a suite with a work desk and ergonomic chair.

"Very good hotel, great location"

5
08/05/2018

We stayed here for an event at the US Bank Stadium. The room was very clean and comfortable. It is a great location for the Stadium. The property is well taken care of and appears to be well maintained. The staff were very friendly and helpful. I will stay here again and would recommend this property.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the excellent rating and review. Our central downtown location is ideal for events at US Bank stadium or convention center. We look forward to seeing you next time you are in Minneapolis.

"5 Stars for Certain"

5
01/05/2018

Our family came to town for a few days to catch the Blue Jays playing at Target Field. The hotel is beyond beautiful! Historic but redone so it's classic and modern. The staff was wonderful and friendly. We couldn't get a pool side but they upgraded us to a two room suite! One night Winnipeg jets game was on and the staff at the restaurant found it for us to watch. The food was amazing too! Location was perfect. We will definitely stay here again when we come back! Thank you for everything!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the perfect rating and recommendation to other travelers. We are glad to enjoyed our onsite restaurant and bar. We look forward to your next stay with us.

"Convenient to downtown Minneapolis "

4
27/04/2018

We recently stayed at the Normandy Inn for a volleyball tournament for our teen. The hotel is convenient to downtown Minneapolis and the convention center where the tournament was held. The hotel has a shuttle that runs throughout the day, but our team enjoyed walking since the weather was so beautiful while we were there. The restaurant in the hotel is good with lots of delicious options, but a bit on the pricey side. The hotel room itself was fair. The tub drain was very slow, the sink was also slow to drain and the way the shower curtain was hung made water puddle on the floor outside the tub. The room was very musty when we arrived, but running the AC and opening the window helped. The beds might need to be replaced soon as the mattresses moved a lot and were more bouncy than firm. One really nice amenity was the reverse-osmosis water dispenser that they had on our floor by the ice machine. The lobby area and sitting area were very nice with seating to enjoy a cup of coffee or light conversation. This is definitely an older hotel with rooms that could use a little updating, but overall, we had a nice stay.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Grace, I am glad to know that your overall stay was positive. I am sorry to see that we did not fix the issue while you were in the hotel, but I will have our maintenance team fix them today. We look forward to your next stay with us.

"Another Great Stay"

5
18/04/2018

Was delightfully stranded at the Normandy during the recent snow storm after my business meeting was cancelled. Staff was wonderful. I was provided a complementary upgrade to a suite as a Diamond Select member and the accommodations were very nice. This is a great location with inexpensive inner city parking. All this being said this big city hotel provides all the comfort and feel of home and that's why I continue to stay here.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Chelsea, thank you for the excellent rating and review. It is great to know that you have had another great stay with us. We greatly appreciate you being a Diamond Select member. We look forward to your next stay with us.

"Elegant surroundings and friendly atmosphere"

5
17/04/2018

When you enter the hotel, you feel as though you have stepped back in time. The decor is very traditional and very inviting. If you are looking for upscale and modern, go elsewhere. There is a fireplace and seating area off the front desk and several spots to relax. The beds are super comfy with soft sheets and and heavier comforter. The room is what you would expect in terms of amenities. The hotel was not super busy when we stayed, but the room were quiet. Parking is on site with in and out privileges for just $10. I recommend this hotel if you are looking for a calm and inviting stay.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review. I am glad to know that you were able to take advantage of our onsite parking. Many of our guests love the pillow top mattresses we have. We look forward to seeing you again next time you are in Downtown Minneapolis.

"Great experience!"

3
07/04/2018

We came down for my daughter's college visit. The location was great very close to University's campus. Room was very clean. Will stay there again. One thing could be better is breakfast since restaurants are not to close.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you very much for taking time out of your day to write a review of your stay at our hotel. We are very pleased to know that you will stay with us again. You mentioned the breakfast. How can we improve on our breakfast?

"Great Hospitality and Charm, in the Down Town area."

5
06/04/2018

Not being familiar with the down town area, this turned out to be a great place to stay. Public transporation is everywhere, and also accessible to those great skyways. No need to rent a car! The hotel is well kept and the service was stellar. I enjoyed the pool, spa, sauna and gym. Many places to sit and meet with my clients, without having them have to come to my room. Good / easy internet connection. The room was the best part. Very spacious, comfortable and quiet. My room had a small refrigerator and microwave oven. Everything I needed for my business trip, but I would recommend for families too!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Deejay, we greatly the appreciate the prefect rating. It is great to know that you enjoyed your spacious suite. Many of our guests appreciate being able to get in a work out before starting their day and then returning to the hotel and relaxing in our indoor pool area with sauna and hot tub. We look forward to your next stay.

"Great Staff!"

5
06/04/2018

I stayed here on a business trip. The staff were all extremely helpful, and the shuttle got me to my meetings on time everyday!! The milk and cookies before bed is a nice touch.....The neighborhood is a little scary for a country girl.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We greatly appreciate you choosing to stay with us. It is great to know you were able to take advantage of our complimentary shuttle service. We hope you will choose to stay with us again.

"Incredible Hotel/Service, Free Cookies, Poolside Rooms!"

5
02/04/2018

First time staying here and we will be back! We booked the hotel from the online reviews and pictures of the poolside rooms. We called same day and spoke with Daniel who took our reservation, said we could check in early and gave us a pool side room for the night. He didn't even take a credit card to hold the reservation. Simply a "see you in a few hours". Now that was excellent customer service! The poolside rooms were great - with safe, fridge, comfy double beds,, desk, sitting chair. The pool area was nice. The pool is 3-8' deep and very warm. Hot tub for 8-10 people too, and a sauna. There is lounge chair seating in the pool are area too. This hotel has the best customer service of any hotel downtown. Very friendly front desk, maid service, pool attendants, etc. They serve cookies/milk at 10PM every night. The best value for your money too. Pillows were a bit soft and uncomfortable, but minor detail considering how fantastic our two days were there. We will be back again!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Jarrod, we appreciate the perfect rating and review. We are glad to know that you were able to enjoy our indoor pool area. Our nightly milk and cookies have been a tradition for many years. We look forward to your next stay.

"Must Stay Here"

5
01/04/2018

This was our first stay here and it may be the best hotel I've ever stayed at. The staff were so friendly and accommodating .The beds were plush and soft. The pool was fabulous and warm! With a sauna to boot! We had to bring our dog, and they were so accomodating. Every other hotel in the area charges between $50-100 for a pet fee .This hotel charged $10! Free filtered water, cheap parking, excellent location, the best staff...I could go on and on. This is the only hotel I will stay at for all future trips to Minneapolis.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Evelyn, we greatly appreciate your warm and glowing review of your stay with us. It was our pleasure to make sure that you enjoyed your stay. Our sauna or hot tub is a great way to unwind after a busy day. I will be sure to share with the hotel staff how much of an impact they made. We look forward to your next stay with us.

"Less private than most, but the other guys don't serve cookies"

4
31/03/2018

I love the Normandy, but only recommend staying during less busy times of the year. It's a smaller hotel so it feels less private than most, and the prices can jump pretty rapidly when there's something going on in town. The pool/hot tub/sauna are magical when there aren't a thousand kids running around. Don't expect any adult time in the pool area on a weekend or school break. The staff are amazingly friendly and they have warm cookies in the lobby every night (don't tell the kids).

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Brittany, thank you for your review. It seems that you stayed with us during the Minnesota State High School Basketball tournament. I am not sure that I understand what you mean exactly about feeling less private. I would love to discuss this to get a better understanding. It is great to know that our staff was friendly and that you enjoyed the nightly milk and cookies. I hope that you will stay with us again, and feel free to ask the agent making your reservation if there are any events, groups over the dates you are looking to stay.

"Beautiful Stately Hotel."

5
20/03/2018

This hotel may be a little older but it is very updated and the ambiance you feel just walking in is worth the stay. The pool is large and has a large sitting area along with a hot tub and sauna. Our family also like's the restaurant and my daughter in law said it has the best french onion soup..better then in Paris. The chocolate chip cookies at 10:00 PM are also a great treat!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Nancy, It is wonderful to see that you and your family had a great stay. Our indoor pool, hot tub or sauna is a perfect way to relax and unwind after a hectic day. I love our French onion soup too. The chocolate chip cookies are a great night cap and the kids seem to love the cookies and milk. We hope you will stay with us again when you are in Minneapolis.

"Enjoyed our stay"

5
19/03/2018

Me and my wife decided to stay downtown for the MNUFC opener so we went with The Normandy. We couldn't of been happier with our choice. Sort walk to Nicollet Mall and in the other direction to the tram station. The staff were very friendly during our entire stay, especially at check-in when they made sure we knew where to park, how to get around downtown. The room was very nice, ours had a view of the street. Didn't get a chance to use the pool, being St. Patrick's day weekend we choose to stay away.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Jarnold24,t hank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to you staying with us again next time you are in Downtown Minneapolis.

"Old style charm"

4
18/02/2018

We decided to go with the Normandy due to its location downtown, the veterans discount and we had an old BW rewards card that needed dusting off. The lobby is very nice with the lounge located just off to your right as you enter the building. We didn't have a chance to make it to the pool so I can't comment on those facilities. Our room was very nice, there are 5 in our family and the suite we had on the 2nd floor was a perfect fit. It had a separate bedroom and living room with a fireplace. Bathroom seemed kind of small for a suite but the toilet flushed and the shower worked so that's always a plus. The staff didn't interact with me very much but they seemed courteous and my wife said the front desk was very friendly when she checked us in. We were a late check in but they had no problems with that. Overall I would definitely recommend to families or couples, my wife and I plan on coming back soon!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. It is great to see that you were able to enjoy our spacious suites. and I'm looking forward to having you again as a guest in our hotel.

"Felt Like Home"

5
06/02/2018

I stayed at the Best Westen Plus-Normandy Inn during the Super Bowl. I felt welcome upon arrival as the staff greeted us with huge smiles and wonderful attitudes. Check in was flawless and we were in our room within minutes. The room was flawless and the beds are quite comfortable. Every night at 10, there was cookies and milk in the lobby. Also a perfect location, between both the MCC and US Bank Stadium. I would highly recommend this spot for anyone who desires the comforts of home. Thank you for such a wonderful visit.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Monte, it was our pleasure to have you all as our guests. I hope you were able to explore the city while you were here. We hope to see again if you are ever in Minneapolis.

"Solid Hotel, Great Staff"

5
05/02/2018

I arrived a bit frazzled from a day of flights and the person at the front desk made checking in a breeze. He also quickly explained the parking situation (there's paid parking in back) and got everything else aligned for me in no time. The hotel itself is nice, clean, and quiet. The indoor pool looked great, but I didn't have time for it. All in all, a great experience over four nights.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Adam, I would like to thank you for taking time out of your hectic day to post a review and perfect rating. We hope you will stay with us next time you are in Downtown Minneapolis.

"Great retro vibe"

5
04/02/2018

My wife and I stayed for a couples weekend while attending a show at the Target Center. Great room, great service, and great food. Would definitely stay again. Warm chocolate chip cookies and milk at bedtime were a fantastic touch!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We are happy that you enjoyed your stay with us. I hope you were able to take advantage of the complimentary shuttle service to Target Center. The chocolate chip cookies and milk have been a tradition for a very long time. We hope you will stay with us again in the future.

"Great hotel!"

5
01/02/2018

This is the second time we have stayed at the hotel. Staff are very friendly, rooms are clean and updated, and there is a pool for kids to go in! Restaurants and the US Bank Stadium are within walking distance. We have a 4 year old and were able to walk with him to the US Bank Stadium for Monster Jam. We will definitely stay here in the future when visiting the cities for events ??

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
It wonderful to know that you found our downtown central location to be very convenient. Families do enjoy our indoor pool, sauna and hot tub. Thank you for the 5 star rating. We hope to see you next time you are downtown Minneapolis.

"Great staff! "

5
28/01/2018

We had an issue with a 3rd party booking company and the staff was able to work with them on a resolution and we were extremely appreciative of their assistance. Ron at the front desk was very friendly and helpful. Our room was clean, housekeeping was also very friendly and the hot tub/pool area was very nice. Overall, we would definitely stay here again. Love that they have a large parking lot that is easily accessible for being downtown.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Thank you for giving us a perfect rating. We look forward to seeing you next time you are in downtown Minneapolis.

"Perfect stay"

5
26/01/2018

Beautiful hotel with history. Very friendly and helpful staff. Extremely clean and comfy. Walking distance to sports complexes, parks, great food, and theaters. Very cool pool area and free cookies and milk at 10:00 pm bed time.

Happyhotels405, Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I'm glad that you found our location convenient. We look forward to your next stay with us.

"Viking saints game"

5
14/01/2018

Checked in very nice place people very friendly even though we were saints fans nice little bar and restaurant foods a pittle pricey but o well had a blast must say vikes fans are good ones met some that will probably be friends for life

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Jason, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are glad to hear that you had a great stay with us and we look forward to welcoming you again in the near future.

"Just What I Needed"

5
12/01/2018

After a minor crisis with the airport and taxi on my way to the airport, I was very distressed when I arrived to the hotel. The staff were so considerate and empathetic-- they helped me to get checked in and fed while I got my situation resolved. It helped me to get calm and was exactly what I needed that night!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I will be sure to let our staff know how much of an impact they had on your stay with us. We hope to see you again soon.

"Close to the Timberwolves!"

5
08/01/2018

Only 7 blocks away from the Target center. Was thinking of walking with the family, but it was below zero and freezing, they have a free shuttle service. Worked perfect to and from the Timberwolves game.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for going to a Timberwolves game. I hope your next stay is just around the corner

"Nice and comfortable"

4
04/01/2018

We stayed there because we were in town for a Vikings game. Hotel was clean, had a lounge and restaurant, and pool. Staff was very friendly and answered all our questions. Sky walk to USBANK Stadium was only 2 blocks away and went right into the stadium. The heaters in the rooms were a bit noisy though. The osmosis filtered water was fantastic. Overall, a very nice stay.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. Many of our guests enjoy the osmosis filtered water not only does it taste great but it is very good for the planet. We hope you will stay with us again for a Vikings game.

"Hidden Gem"

5
03/01/2018

Kinda old school but really cool. Clean rooms, friendly staff, super location! with close parking. At reasonable rate and with all the perks of Best Western points..Hot cookies and milk at 10:00 pm always a hit( especially with frigid MN temps)- enjoyed by the fire place!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Robert, Thank you for your review and choosing to stay with us. It is great knowing you enjoyed your stay and we look forward to seeing you again.

"Perfect days and nights at the Normandy"

5
02/01/2018

The Normandy has old style curb appeal with timeless 1st class hospitality. We spent New Years up there and went to the Vikings game. We had so much in the lounge Saturday night with the staff and such a great meal in the restaurant that of all the places in Minneapolis we could go to on New Years eve night, we stayed with the team at the Normandy again. Great time, great people, 1st class food.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so glad to hear that you had a great experience in our restaurant, The Normandy Kitchen. We hope to see you again next time you are in downtown Minneapolis.

"love this place"

5
02/01/2018

Normandy Inn Minneapolis may have the best Front Desk staff on the planet... They have gone way above any other hotel staff I have ever encountered... There team has made my stay 1st rate.. love this place...

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. I will be sure to let our staff know how much of an impact they made on your experience. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back again soon.

"Great hotel, great value!"

5
30/12/2017

We needed a hotel for our family of four in downtown Minneapolis while visiting relatives over the holidays. The Normandy was perfect for our family. Our children loved the pool area, our room was great - very spacious and the food from the restaurant was excellent. You have a repeat customer whenever we visit Mpls.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. It is a pleasure knowing that you were able to enjoy the indoor pool area and our spacious guest rooms. Our restaurant, The Normandy Kitchen Café & Bar prides itself for being a scratch kitchen. We look forward to seeing you next time you are in downtown Minneapolis.

"Normandy Inn & Suties"

4
23/12/2017

Great place to stay when visiting downtown Minneapolis. Rooms are very nice. We enjoy having a hot-tube and pool. We were able to walk to all the places we wanted to see such as the Target Center or the Guthrie Theater. The parking was extra but worth the small fee.

"Quiet Nights"

5
22/12/2017

I began to stay at the Normandy two years ago when I could not find accommodations at the hotel where I always used to stay when passing through Minneapolis. At the recommendation of a friend, I reserved a room at the Normandy, and I have been a guest there ever since, enjoying the ambience of the hotel and the culinary creations of the restaurant, the friendly reception at the front desk, and quiet nights of blissful sleep.

"Our New Gem"

5
20/12/2017

Great hotel , Great Location , we will definitively stay here again , beds were very comfortable , good parking , very clean , staff was amazing . close to great restaurants, all walking distance . see you again

"Stay for Dr Appt"

4
19/12/2017

We booked a room at the Normandy for my husband's annual transplant center visit. The Normandy is a remodeled center city hotel and lacks some of the amenities of other Best Western plus hotels but the staff were great and went out of their way to help us.

"Very nice hotel close to many amenities!"

5
19/12/2017

We have stayed here a few times now. The pool and jacuzzi area is very nice but could be a tad warmer , the jacuzzi water isn't much warmer than the pool was. We loved the free shuttle service to the orpheum. Place is very beautiful and clean. We wish it had continental breakfast like all the other hotels we stay at though.

"Viking Game"

4
17/12/2017

My husband and I booked a room for the night before a Viking game. Easy check in, nice room for the price, comfortable beds! We were able to keep our car parked in the hotel lot until 6 pm the day we checked out which worked good for a noon game. The hotel is a short walk from the stadium as well as many dining establishments.

"Vikings!!"

5
17/12/2017

Went to the game??, have stayed here for many years and the Walleye with Wild Rice is killer!!! Can't wait to come back, one of my favorite hotels!! Great hospitality, etc.........One of the places to stay and see a Vikings Game!!

"WHAT A GREAT HOTEL !!!!!!"

5
11/12/2017

I really liked this Hotel. The bar / restaurant is incredible. Very clean and extremely high quality food and the chef is first rate. Nastashia was my bartender and she could not have been nicer !!! This hotel is very unique and looks like it belongs in the Bavarian Mountains, from what I understand it has an incredible history as well. Very clean and the staff is courteous and helpful. HIGHLY RECOMMENDED !!!

"Awesome front desk service"

5
07/12/2017

Lynette at the front desk was personable and listened to me natter n about my conference. And she found me a phone charger to replace the one I had left at home. Brittany took good care of me at dinner in the restaurant (great food). And the public spaces are welcoming and beautiful.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Elizabeth, thank you for taking the time to review your stay with us. I will be sure to let Lynette and Brittany know that you were very pleased with them. We hope you will stay with us again the next time you are in Minneapolis.

"Weekend get a way"

4
05/12/2017

Yearly I travel to go watch the Tampa Bay Bucs play in different cities. Gives me a great opportunity to see the country and along with a being a fan. Did some research on the hotels and decided on this one for the amenities and location with regards to the stadium. The safe was excellent and helpful with seeing different things around the city. Only issue I had was that there was not any sort of breakfast or continental breakfast. Aside from that, the hotel was clean and location was perfect.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We are pleased to know that our staff was helpful with giving you ideas of things to do and see while in the city. Our central downtown location makes us ideal for games at US Bank Stadium. I would like to let you know that we do have an onsite restaurant that serves breakfast, lunch and dinner. We also offer a bed and breakfast package for 2 adults for additional $20. We hope you will choose to stay with us again.

"Hmm Not sure How I feel"

3
04/12/2017

We reserved 2 rooms over the weekend so we could get up early and do some last minute Christmas shopping. Hotel is nice and staff was great. Paid $140 per room. You would think with that kind of price they would have FREE parking and some kind of continental breakfast. Not sure if we would stay there again if we traveled to Minneapolis.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We greatly appreciate your review and we are glad to hear that your overall experience was positive. We do have an onsite restaurant that offers breakfast, lunch and dinner. We also offer a bed and breakfast package for 2 at an additional cost of $20. I am not sure if that option was presented to you during your stay. With regards to the parking as a hotel guest you do receive reduced parking rate of $9/day with unlimited in and out privileges. A non hotel guest would pay $3/hour and not have in and out privileges. We hope that you will consider staying with us next time you are in Downtown Minneapolis.

"Very Comfortable Hotel and Atmosphere"

4
30/11/2017

One of my favorite places to stay when I'm in Minneapolis. The unique thing about this hotel is It offers a nice blend of tradition and modern. It displays it's age very well but yet has a modern feel. The original building has rooms that are a bit more traditional in nature where the newer tower offers more modernized rooms. I've stayed in both and enjoy them equally. The pool area is great, offers you the option of relaxing around the pool or partaking in the enjoyment and use of the pool and hot tub.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
It brings us a lot of pride to know that you are an avid fan of our hotel and that we are one of your favorite places to stay. The suites that are in the original building will be getting renovated in the early part of 2018. Our indoor pool along with the hot tub and sauna is a great way to relax and unwind after a busy day at work or shopping. We look forward to your next stay with us.

"Game day"

4
21/11/2017

Great rooms. Comfy beds and pillows. Beautiful hotel.We loved the fireplace in the lobby. Very relaxing. On the downside lots of city noise. ( construction, ambulance, fire trucks etc) Bar/lounge slow service.

"Preserves the Past Embraces the Present"

4
18/11/2017

Wow - we know when BW gives a property a Plus status that it will be good but this is surely a plus plus. It's conveniently located to the CBD , it pays homage to it heritage but has seamlessly added all the mod cons that we come to expect.My room was on the huge size with two queen beds. The shower was over the tub , which can be a problem for Seniors like me .I had a quiet room at the end of the 4th floor corridor -just dandy for those looking for a quiet night.Room service is available for breakfast and dinner and is prompt with very good food.The restaurant is charming and apparently has been a local institution for years. The lobby area is tastefully furnished with plenty of space to chat with friends. Coffee is available in the morning ,juice in the afternoon and milk and cookies at 10 pm.The fitness center and the indoor pool are great for the more active guests.

"Normandy Best Western"

4
17/11/2017

Great staff and rooms. Very comfortable. Excellent! Property Location With a stay at Best Western Plus The Normandy Inn & Suites, you'll be centrally located in Minneapolis, walking distance from Minneapolis City Hall and close to Minneapolis Convention Center. This hotel is within close proximity of Skyway Theatre and State Theatre. Rooms Make yourself at home in one of the 199 air-conditioned rooms featuring refrigerators and LCD televisions.

"wonderful old world charm"

4
15/11/2017

great place to stay in downtown Mpls, close to everything, the hotel is older but very well cared for, it's clean and everything is in good repair. The rooms are large, up to date and so quiet we thought we were alone in the building. Parking is easy to access and very affordable. oh ya the food in the bar was great!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We thank you for taking the time to review your stay with us. I am glad you found our central downtown location to be very convenient. We are very fortunate to be able to offer our guests onsite parking with in and out privileges. It looks like you also enjoyed your time in our restaurant The Normandy Kitchen. We hope you will stay with us again when you are in Downtown Minneapolis.

"A dialectic..."

3
14/11/2017

Second stay here with my husband. We stayed in a King Suite both times - the room is good sized - separate bedroom/living area with tv's in both. They also have purified water available near the ice machine which I like. We didn't swim this time. The hotel has character and charm for sure, but if modern interior decor means a lot to you, this is probably not your hotel. That said, the bar/restaurant are remodeled very nicely. The beds were uncomfortable both stays. The service leaves a lot to be desired. Both times we've eaten in the restaurant part or all of our order has been forgotten, and we've either eaten apps after dinner, or waited a long time for dinner. They comped something both times, but I'd rather have my food on time. The restaurant was not busy either time, so that wasn't the reason, though it's possible we've caught them on off nights both times. In particular, the front desk staff did not meet my expectations. They were not knowledgeable regarding Best Western Rewards, which doesn't matter to most I imagine, but does indicate, from my perspective, that there is something missing there. I wouldn't describe them as rude, per se, but they were not friendly, and I had to go out of my way to get a smile. I expect more when it comes to service. Also, the rate I was charged was more than the rate at which I booked the room. I haven't bothered following up, so I have a part in that, but I would say I'm annoyed that I have to follow up. I'm especially frustrated by it because when I checked in I pointed out to the front desk staff that the rate was wrong on the check in paperwork she had me sign, and she reassured me that there was a deposit fee accounted in the rate which would be removed upon check out. The charge on my credit card was more than the rate I booked the room at. I'd probably stay again if I could get a very low rate, but likely only if I couldn't find a comparable rate elsewhere, and not until after I had confirmed with management ahead of time that I'd be charged the rate I was quoted.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We greatly appreciate you taking the time and bringing issues to our attention. There are some issues that you mentioned that we would like clarification so we have emailed you directly asking when the best time would be to speak with you. We also want to make it right with regards to any rate discrepancy you may have. We look forward to speaking with you and making things right.

"OUTSTANDING place to stay, eat, enjoy great jazz. stars."

5
12/11/2017

I can't give this property enough gold stars or diamond stars. Well done, Best Western and Normandy Inn! Drinks were delicious - - especially the gin gimlet with "cherry bark and vanilla bitters". Wow! Dinner of wild mushroom risotto for the Mrs., and veal/beef/pork meatloaf with brocolli Rabb and impeccable mashed potato for me were PRIME. The Douro Portugese red was perfect with the meal as well. Desk staff and all staff were 7 star. I'm staying here from now on when I come to the downtown Minneapolis area. I'm old. I travel much. I've not run across a property that I wanted to complement enough to sign on to Trip Advisor and comment. Way to go, Normandy Inn and Normandy Inn Kitchen. I grew up thinking Best Western meant "place to stay if nowhere else is available". No longer is that the case! My last dozen Best Western experiences have been top tier.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
KimA, Thank you very much for your amazing and glowing review. I am very happy that you and the Mrs. enjoyed your gimlet and wine in the Normandy Kitchen. I will make sure to tell our staff how much of an impact they made. We will look forward to your future stays.

"Perfect in Every Way"

5
10/11/2017

We haven't even spent the night at the Normandy....but know we'll be back. This hotel goes back in decades as one of our favorites...since the 70's. It's been around....but has maintained its charm, cleanliness and ambiance. The front desk staff are friendly, helpful and efficent. We had a chacuterie for lunch.....fabulous servide and a pub atmosphere. Affordable and centrally located. Now...for that Brian Setzer concert at the State Theater. Highly recommend this landmark hotel in the heart of Minneapolis.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
I hope you were able to take advantage of our shuttle to the State Theater for the Brian Setzer concert. Many of our guests love the remodel of the Normandy Kitchen. The charcuterie is a nice choice. Hopefully next time you will be able to spend the night.

"Amazing!"

5
09/11/2017

Absolutely beautiful hotel and the staff are amazing! The hotel staff went out of their way to make us feel welcome and make up for a previous bad stay at another hotel. I would definitely come back!!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
It is great to hear that our staff went out of their way to make you feel at home and welcomed. We hope that you will stay with us on your next trip to Minneapolis.

"Delicious lunch in Tudor sale Inn"

4
09/11/2017

We were looking for some 'European kitchen' and found right what we needed. The crab cakes and fries were very good ! Good thing I kept some room for dessert. The profiteroles filled with ice cream and topped with warm Belgian chocolate were delicious !! My husband had the meatloaf and was also very pleased. We asked to see a roomful future stays and were shown a beautiful room. It was a little pricey though. The hotel was located on a corner, so I don't know if sleeping there would be very peaceful. But we will certainly return in the future for a nice meal.

"Good for a short stay"

4
08/11/2017

Second time I have stayed here. Both for shows at the Target Center. Walking distance from the venue. Good bar/restaurant attached. Pool is always clean.same with the hot tub area. Will stay again if we go to this area.

"Affordable & Comfortable"

4
07/11/2017

I stay here for business when I am in town, every few weeks. The front desk employees have always been friendly, courteous, and helpful. They attached restaurant is ok but a little overpriced. I highly recommend the cookies and milk. It's a nice touch.

"Great hotel!"

5
07/11/2017

We had a great time staying at the BW Normandy Inn in downtown Minneapolis. It is a very nice hotel, exceptional staff, great bed and a very nice bar and restaurant. We would highly recommend this hotel and we plan to stay there again.

"Nice home in the City"

4
02/11/2017

This is a friendly, comfortable place to stay. From the friendly staff to the convenient restaurant, you will enjoy your stay. Small parties will enjoy the banquettes in the bar for lunch or dinner. I was especially pleased with the unexpected up-grade to a suite. I enjoyed sitting on the sofa, sipping a cup of tea and reviewing my slides or watching Colbert.

"Nice Place to STay"

4
01/11/2017

The staff was friendly and helpful, neat and clean spacious room. Only problem was noise, you can hear anything happening in corridor even walking.Other than that it was great experiencing. They also serve Cookies at 10 pm in lobby.

"Nice place to stay for a Vikings game"

4
30/10/2017

Stayed Saturday night and was able to leave vehicle in lot after check out on Sunday whike attending Vikings game on Sunday afternoon. Hotel is older and neatly decorated. Wish Suite had a larger fold out couch though, asonly has small cot. Bed in bedroom was nice, and room had micro. and refrigerator. No AM breakfast atthis location, only free coffee. On site expensive restaurant at hotel, that we did not visit. Front dexkstaff was friendly and professional. Easy access in and out if hotel parking lot.

"Overall a surprise"

5
27/10/2017

The Good: This was my first stay in a Best Western in over 20 years, and my expectations were quite low based on those previous experiences. Boy, was I pleasantly surprised. The hotel was actually very nice inside. The bed was incredibly comfortable and gave the major superchains a serious run for their money. I fell right to sleep every night because the room was so comfortable--completely dark, not overly loud AC unit, and as mentioned, a very comfortable bed. The restaurant in the hotel, the Normandy, was one of the best hotel restaurants I've ever eaten at, but I'll save that review for later. The staff were all very friendly and helpful. The location of the hotel is perfect for anyone visiting the nearby hospital or arena, both within easy walking distance. The Bad: The toilet seat and cover had a lot of damage that was covered up with putty, and just didn't look very professional. The bathroom itself was so tight that I had to maneuver around the door just to sit on the toilet or to get into the shower. The Ugly: There wasn't anything that would prevent me from staying here again.

"Wonderful, warm, & cozy."

5
27/10/2017

The location worked well for convention use as a 12 min walk to my conference. The Facility was clean, staff welcoming, food good, & any concerns I presented were address with an good "over-the-top" response.

"Overly Happy"

5
24/10/2017

Value, comfort,service and location is a quick and easy way to describe our weekend stay. Will look for come back for future trips. Pool area was large in size and was welcoming to all ages. People looking for locations in the cities need to look at the Normandy

Happyhotels405, Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Cory, we are very pleased to know that you had a great stay. We look forward to welcoming you back in the near future. Many families enjoy our indoor pool area as there is plenty of space to enjoy the pool, the hot tub and sauna.

"Great place to stay"

5
23/10/2017

I loved this place. Only 4 stories high with no waiting anytime. Quiet clean rooms. The staff was amazing. Willing to help with anything you need. Secure parking, internet, pool, small restaurant and hot cookies and milk at bedtime.

Happyhotels405, Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the excellent rating and review. I am very happy to know that our staff was able to take care of your needs. It is great to know that you were able to enjoy some of our amenities such as complimentary internet , on-site parking, indoor pool and restaurant. We look forward to your next stay with us.

"NFL Game Experience"

5
23/10/2017

We went to this hotel for a Green Bay Packer Game. The Hotel was within walking distance of the Minnesota Viking Stadium. Hotel rates were comparable for the area. No continental breakfast and our room suite - the bathroom was located in the bedroom with no door to the living space. Other than that - it was a really nice place.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. It is great to see you appreciate our central location to US Bank Stadium. I would like to let you know that we do offer bed and breakfast packages, I would also like to let you know that all of our suites except the suites ending with 13 and 17 have a door between the bedroom and sitting room. I hope that you will stay with us on your next trip to Minneapolis and we will make sure that you get a suite with separate areas.

"Nice, affordable hotel in downtown area"

5
22/10/2017

We stayed in a double suite (2 beds, with 2 rooms) and thought it was an excellent hotel. The suite was large, clean, and comfortable, with a microwave, frig, sink, and coffee maker (although no utensils, plates, etc.). Each floor had a water station with cold and hot water (hot enough to make tea & coffee). There was a nice pool, hot tub, sauna, and fitness rooms. The lobby area had both spaces to sit and talk with friends as well as to work as well as very good coffee in the morning. It was in a good location--just 7 minutes walk from the main restaurant and entertainment sections in town. We liked it very much.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. It is a pleasure to see that you enjoyed your spacious suite. We are in the process of order dishes and flatware for our suites. Hopefully we will have it all in place for your next stay with us. We look forward to seeing you again.

"Best hotel in downtown Minneapolis"

5
21/10/2017

The Normandy Inn checks all the boxes. It has charm while being completely up to date and exquisitely maintained. It has a restaurant, a pool, a gym and planty of parking. It also has an extremely courteous staff. I was there on a rainy day and they had umbrellas to lend you. The rooms are top notch with all the latest conveniences including lots of plugs to recharge phones and tablets and free WiFi. Best of all, the price is considerably less than the Hilton where I used to stay in Minneapolis.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
We are glad that you have found us and hope that you will continue to stay with us for your future trips to Minneapolis. Thank you for the positive review and recommendation. I appreciate your kind words about our courteous staff. We look forward to your next stay with us.

"Amazing Customer Service!"

5
19/10/2017

After checking in, we went to the suite assigned to us.... and it just was not satisfactory. We went back to the front desk and both the gal who checked us in was more than happy to switch rooms for us (on a very busy and booked weekend!). But before she just switched rooms, she actually took us to several different rooms to show us and allow us to pick the room we felt the most comfortable with, and even the manager met up with us to show us an additional option. What customer service! Once we picked the room, we went back to the front desk so the paperwork could be switched, only to find the room we wanted had just been rented out by another front desk staff. Our gal and the manager were so apologetic, and tried to get the person to switch rooms, without success. We had wanted the 3rd floor with no one above us, but if we wanted that room, they were able to get it for us on the second floor, it just was not quite ready. We said ok, and everyone worked really hard to get the room ready right away. This staff went above and beyond to make sure we got exactly what we wanted and were happy, and the room turned out to be just fine.... a tiny bit noisy with people walking above us, but not enough to disturb us while sleeping. The room was spacious and comfortable, and the location was close to everything downtown.

"Great stay awesome food and service"

5
19/10/2017

Quite, clean, excellent service, Awesome food one of our favorite hotels. The chefs at the Normandy are right up there with other top chefs everything is fresh,the service from the restaurant to room service is fantastic. When my husband want to get away from our home, kids, animals, this is where we stay. It is WONDERFUL.

"Don't waste your time"

1
17/10/2017

Checked in Friday oct 13 we had 3 rooms had to have new cards scanned numerous times. Bar service was terrible. Front desk called me on Saturday night and asked if we planned on checking inn. I would stay and use my Hilton honors

"Pleasant stay in quaint hotel"

4
17/10/2017

My husband and I were in town as he had a conference to attend. The hotel was about a 10 minute walk from the conference centre. The hotel was clean and comfortable. I found it a little dark and the beds way too soft. Other than that everything was in good shape. They have great water by the ice machines. Be sure to fill your bottle. The restaurant/bar were nice and there's many options close by.

"Good value, okay hotel"

3
17/10/2017

Parking was convenient and close, so it was easy to go to and from your car if needed. There was a vegan burger option on the menu, although I didn't try it. Location is nice for downtown walking. Hotel room I was in was dated (i.e., small bathroom, tub, small window, but the bed was very comfortable and that's hard to find in hotels, I have a Sleep Number at home. Back door by parking lot should be card accessed, not "ring-a-doorbell-show-your-card-via-camera" access. It takes a minute to get in.

"Enjoyed our stay"

5
10/10/2017

We spent 2 nights at The Normandy. The hotel is clean and offers several amenities. We had a poolside room which worked well for us. We used the pool and hot tub both evenings. The beds were comfortable. They offered free water, coffee in the room, as well as free coffee in the morning. We didn't take advantage of the attached restaurant but walked to several other restaurants that were very good. There is a change for parking but it was reasonable and convenient. A very nice surprise, they have free cookies and milk at 10:00 pm each night!

"Friendly and cozy"

5
10/10/2017

The stay here was absolutely wonderful. Staff were accommodating, friendly, happy. The room was very clean; the beds were amazing. A very good value. Parking was easy access. Will definitely be back. Felt warm safe and cared for.

"Great Downtown Location and Room"

4
07/10/2017

The hotel has the old vibe, however, it has nice big rooms with a big tv (important to me) and perfectly working A.C. Room service is available until late and the downtown location makes everything walking distance, even the stadium.

"Family Favorite "

4
04/10/2017

Stayed here for many years, at least once or twice a year. Love that we can get adjoining rooms pool side, indoor, in downtown. Room are updated and usually reasonably priced. Staff is average but never had a serious complaint. They've always taken care of us. Would definitely recommend this hotel for downtown trips. Half way between Target Field and US Bank Stadium makes it perfect for Twins or Vikings games.

"What's up with the lack of customer service in the states????"

1
02/10/2017

This hotel has probably the worst staff with exception of a dark complexion woman and another woman who work the front desk. The gentleman who checked me in failed like every other best western to make sure I got an upgraded room. Even though this is to be automatically done at check in I had to ask. Actually plead is a better word. I have an anxiety disorder, so I'm hyper aware of everything going on around me. I hate taking medicine because I'm useless at work if I do. When I go to a hotel I just want to be treated well, smiled at when I greet someone, or am greeted, treated with respect and dignity, and finally? I just want to feel comfortable. The way the staff treated me, I felt like I was a homeless person they all just stared at and snickered at as I walked off. Remember hyper aware! It's not okay for staff to interact with guests under any circumstance unless I was being belligerent or something along those lines. I'm a nice person, and treat others well. It's not fair that I'm paying a lot of money to this hotel, a very loyal diamond elite member to be treated like garbage.the hotel is decent, but with the majority of staff working there it's really just lipstick on a pig. I didn't even stay in that room because I felt so uncomfortable.

"Desk staff inflexible and ill informed"

2
02/10/2017

Running the marathon and asked for flexibility. NO. Had to scramble at the last minute to pack up the car. Couldn't enjoy any of the amenities due to time crunch. Staff acted like it was such a huge problem. We just wanted a shower post marathon. Apparently that was too inconvenient. Horrible. Mediocre facilities.

"Great Stay!"

4
02/10/2017

I have been traveling to the Twin Cities my entire life and I've stayed in many hotels on the area but this was the first time either my husband or I have stayed at the Normandy Inn. We were pleasantly surprised when we arrived. The hotel keeps to it's history with a 1920s feel and we loved the decor. The staff were incredibly accommodating, friendly and knowledgeable. When we were offered a free breakfast voucher upon check-in for Saturday morning, we were again pleasantly surprised with the high quality of food in the restaurant and friendliness of the serving staff. The pool/hot tub/sauna area is laid out well. My husband and I appreciate a quality sauna and this didn't disappoint (it was huge!) We stayed in room 302 and were impressed with the size and layout of the room - easily one of the most spacious rooms we've ever stayed in the downtown TC. The furnishings were stylish and comfortable. Parking was the easiest and most functional set up we've encountered downtown. The only downfall I would highlight from our experience is that our room, simply put - smelled like moth balls. Every time you walked in the room - the smell would hit you. However, once we had a window open and we were in the room for several minutes, the smell subdued. It should be noted we don't typically complain unless it's absolutely necessary and with the busy football/baseball weekend we knew there wasn't likely vacancy to move us to another room - so we did not bring this forward to staff. I will also say that room cleanliness was absolutely NOT an issue - everything was spic and span. Honestly, we would come back here in a heartbeat if the price was comparable to what we paid for this past weekend- I would likely just bring a room deodorizer just in case. It's a cool building with a great location and overall, we had a great experience... we're just sad we couldn't make the game yesterday. SKOL!

"Look no further!"

5
29/09/2017

Looking for a place to stay in Downtown Minneapolis? Well look no further. My wife and I have stayed here multiple times as they coustomer service, amenities, and cleanliness of this hotel are top notch, especially considering the reasonable price. Speaking of the coustomer service, the last time we stayed here, the wonderful lady at the front desk actually remembered my wife and I and what a pleasure that was! Now the amenities, oh, the amenities. Every room has a big pitcher that you can take down the hall and get filled with delicious, cold filtered water that is next to the ice despenser. Do this, its good water! Now, once you get your water, go back to the room, order yourself some delicious room service from the resturant downstairs, and down forget the creme brulee (this is a must have for my wife, regardless if we are ordering any other food to go with it). As for parking, there is a large parking lot for the hotel, but you do pay for this. This is looped into your bill for staying there, so you probably wont notice the additional charge, and it does allow for unlimited in and out of the lot. The pool area is very nice, but I can not speak to it myself as, even though we have been there numerous times, we have never actually used the pool area. One big thing to note here, the pool is located in the middle(ish) of the hotel with rooms around it. If you don't care for the smell of chlorine or pools, ask for a room that is not pool side. If you are not using the pool facilites, you will probably be out and about, and this location is perfect. Within walking distance to numerous resturants and bars. It's also only a few blocks from the Orpheum Theatre. As I said in the beginning, this is the place to stay. The price is right and the staff will greet you with a smile and a clean, well furnished room.

"Vikings Game"

5
26/09/2017

Excellent location, service, comfortable beds. Walking distance of other local attractions. Wonderful accommodations for Viking's fans. Staff was very helpful in giving directions to other local attractions.

"Perfect place"

5
25/09/2017

Nice historic hotel in the heart of Minneapolis. Low rise building makes it stand out from other high rise hotels. Parking in the backyard (not free) makes easy come and go. Breakfast includet, nice bar and evening restaurant - helpful staff.Train direct to Mall of America just a few blocks away. Highly recommended.

"Best Hotel in Downtown Minneapolis"

4
25/09/2017

A beautiful older hotel with lots of class & style matched up with modern amenities at a price that's usually $20-$40 less that most of the others in the downtown area. Add in their great staff, large indoor pool & hot tub and you can't go wrong. My only complaint is the beds are overly soft for my taste.

"Baseball Holiday"

5
22/09/2017

We stay at The Normandy whenever we visit Minneapolis for Twins/Blue Jays baseball. Love the hotel, the location in relation to Target Field (walking distance) and the helpfulness of the staff. Fresh Chocolate chip cookies and milk at 10 each night in the lobby is a nice touch, not just for the kids, but as well, for all the little kids in us older folk.

"downtown minneapolis"

5
21/09/2017

clean historic hotel in down town Minneapolis. easy walk to Nicolet mall, bans stadium and trains. great staff and spacious rooms. nice fitness center including weights. pool area and hot tub a plus. nice to have water that is treated by osmosis. nice to have fridge and microwave.

"Exactly What We Wanted"

5
19/09/2017

This was my fourth time visiting the Best Western Plus Normandy Inn and Suites, and I am still as impressed with this property as I was the first time I came. We had a 2 queen standard room, and there was enough room for 4 adults. There was a chair and ottoman in the corner of the room, plus a full size working desk. One of the great features for sharing a room was that the sink and mirror are separate from the toilet and shower so more than one person can be getting ready at a time. With the location of the hotel we were close enough to walk to Target Field, and the surrounding venues and walk back to the hotel. When we did want to venture out, we were given a come and go parking pass for only $9 a day, and there were never any issues finding a place to park the vehicle. The staff throughout the facility are quick with a hello or a smile and you'll feel like the BW Normandy Inn genuinely appreciates your business.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Mike, thank you for giving us a perfect rating and for recommending our hotel to other travelers. We appreciate your loyalty. It is great to know that you were able to relax and be comfortable in our spacious rooms and were able to use the convenient onsite parking.Don't hesitate to contact us if there is anything we can help you with for your next trip.

"Conference venue"

5
15/09/2017

Very satisfied; this was a repeat visit for this hotel; as usual very satisfied! The food at the conference there was also excellant; as was the restaurant! I will definitely use this hotel in the future for business or pleasure!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Mary, it brings me a lot of pride and joy to hear that you have continued and will continue to have your business meetings with us. We look forward to your next stay or event with us.

"Bartenders at Normandy were soo rude"

1
13/09/2017

The bartenders on Sept 11 night were so rude. Before I could even say a word the woman tossed a menu at me and said were all out of beer and to hurry up. The bartender gentle was also rude. They both told me to go ahead and report them and they didn't care.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for choosing to stay at the Normandy Inn on your recent stay in Minneapolis. We understand you were displeased with the level of service in our bar following the Vikings game. With the large crowd of post game fans, it is evident that our bartender did not deliver the high level of courtesy you expected. We are also sorry for running out of light beer. We hope you were able to enjoy one of our taps or other options. We hope that you choose The Normandy Inn on your next visit to Minneapolis. Please if you have any concerns in the future let the Manager on Duty know about them so that we can resolve the matter immediately. Also if you would like to discuss this matter further you are more than welcome to contact the hotel and ask for the General Manager so we can make things right.

"More than meets the eye"

5
13/09/2017

The inside has a cozy feel as was not expected by the exterior of the building. The rooms were spacious and quiet. The parking was convenient in order to attend a concert at the US Bank stadium. It was a safe and secure location.

Happyhotels405, Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient and our rooms spacious. We hope to welcome you back to the hotel soon.

"Nice venue but staff not very friendly"

4
13/09/2017

While I liked the location and parking, the staff left much to be desired. Hotel staff was lukewarm friendly at best. Restaurant and bar staff about the same or worse. We stayed for a Vikings game and the place was packed with fans also staying there. The staff seemed annoyed by so many people and were not helpful to people trying to get food/drink after the game -- they were understaffed for being so close to the stadium on game day. The bar ran out of many types of beverages before they closed at 11 pm. We won't be staying there again -- too many other good options out there for that price.

"Convenient and Clean"

5
12/09/2017

We stay at the Normandy Inn when we are headed to Minneapolis for a concert. The hotel is located within walking distance of many of the venues and some great restaurants (including the restaurant that is on sight). They offer a shuttle that will take you to the venues or downtown area which is wonderful when it is cold or rainy outdoors. Our room is always clean and the staff is always friendly.

"Okay stay, good for the money"

3
09/09/2017

Comfortable beds but rooms are a little dated. Had a two room suite and the living area furnitue could use a refresh. Old chain style lock on the doors and outdoor fenced parking lot with unlocked doorway gates then one couple easily walk through and fences one could easily climb over. Good for the money paid and some what quiet. Easy access to and from the interstate if your coming from the south, unfortunately constant noise of what sounded like kids running and stomping in the room above. They seve cookies and milk an 10 pm but missed out due to being in Minneapolis for a concert which most people were at the hotel for that night and the concert didn't get out until after 11:30. Not as expensive as some other hotels. Friendly staff.

"Never disappointed!"

4
06/09/2017

We have stayed here many years and are always satisfied.Shuttle service is very helpful and enjoyed the on-site restaurant. Staff was very friendly and helpful. We will stay here again on our next stay to the twin cities.

"Great Hotel"

5
06/09/2017

We traveled across the country this summer staying at a number of hotels. This hotel was the best one in our two week travels! The price was a little higher than we wanted, but after staying in cheaper hotels we definitely notice the difference in price "you get what you pay for". Staff was friendly, rooms were spacious and clean and the restaurant was amazing. I would stay again!

"Best Western Plus The Normandy Inn & Suites"

4
06/09/2017

Hotel decor is very nice. The room was super, plenty of room, comfortable and quiet. The service was very good. The restaurant, however, was a disappointment. The quality/taste of food was inferior. Would not eat there again.

"Nice stay"

4
05/09/2017

This hotel doesn't look like much from the outside, but it is nice inside. I stayed in a queen suite and it wasn't quite as big as I thought it would be, but it was comfortable. There was a fridge with freezer and a sink & microwave. The parking is on a one-way street on the side and it was only $9 a day - cheaper than a lot of other hotels. I never had trouble finding a place to park. Hotel not too far off highway either. Safe area too. I vegged out a lot at night and thought they had a great TV selection - Cinemax, several HBO channels, lots of sports channels. No breakfast included and not many places close to eat at. Probably the closest with atmosphere was the Keys at Foshay. I had dinner there once and it was not very good, but was told breakfast was good. I had a drink at the restaurant downstairs - the place looked like a cool hangout, but the drink was not great - not too expensive though. Staff is not the most accommodating. They neglected to tell me I could unload my car in the parking lot on the side (you need a ticket to access.) I ended up unloading in the front and even though two people were standing right there, couldn't inconvenience themselves with opening the door for me as I was dragging my luggage in. Several people at the front desk looked pained when I asked a question too - I don't think they want to be bothered. Overall though - nice stay. Want to mention - unless you have something specific to do in that area, then I wouldn't overlook the St. Paul area. Lots of history there and sorry I didn't investigate hotels on that side of the water.

"A real GEM in downtown Minneapolis"

5
05/09/2017

Not only is this the very most convenient hotel in Minneapolis, being just up the street from the freeway, it is also one of the cleanest and most charming hotels in town. None of that typical concrete and glass crap here, this place exudes charm! The restaurant is, in our opinion, one of the very best restaurants in all of the Twin Cities. Not at all what one would consider a "hotel restaurant," just a damn great restaurant!! The hotel is a classic and comfortable place for both business and leisure travel. It seems like every time we come, there is something new being done to update the amenities. The corridors, the pool area, and most recently a remodeling of the entire restaurant! TRES MAGNIFIQUE!!

"A pleasant surprise"

4
31/08/2017

We stayed at this hotel because it was pet friendly, even though we did not bring our dog after all. I found this hotel to be pleasantly surprising. The rooms were clean and spacious. Our suite was two rooms - a front room/kitchen area and a bedroom with a king size bed. The bed was comfortable. The room was clean. Shower was hot. The triad for me for what I expect from a hotel. I was not expecting room service - which there was. I ordered breakfast and dinner. The menu was quite large. For dinner I ordered the walleye and it was fantastic. The bread pudding was quite good as well. The staff was friendly and accommodating. For both breakfast and dinner we requested some condiments and they were brought up within 5 minutes. I did not get a chance to speedtest the internet service but I did use it for emails and noticed no issues. Overall, I plan to stay there again.

"nice hotel,good location"

4
29/08/2017

nice hotel with convenient location and access to freeways.excellent bar and restaurant.comfortable beds.close proximity to Twins.Vikings,Timberwolves and University of Minnesota.would recommend this hotel for its good over all experience.

"Great stay!"

5
29/08/2017

We went for the Vikings game and decided to stay here as it was fairly close to the US Bank Stadium only 4 blocks away! The staff was amazing our suite was very clean and comfortable! I would defiantly stay here again!! The food was absolutely incredible!!

"Shuttle Service Misinformation"

1
27/08/2017

The shuttle does not provide service to the Xcel Energy Center DESPITE what the front desk may tell you when booking your room. Do not make this same mistake or plan on your own transportation to and from Xcel Energy center

"A great place to stay for the price"

4
23/08/2017

When we go to the Cities and to a Twins Game we always stay at the Best Western. It is walking distance if you want to walk, or they have a Shuttle that also takes you to the Target Field. The hotel is very clean and the staff very helpful in anything you want. There are a few good eating spots in the area, which was nice.

"Great place to stay"

5
21/08/2017

It's really quite lovely and charming and relaxing. Wish it had free parking and a free breakfast. Other than that, the rooms are quite large in space and staff is friendly. Pool and hot tub is a bonus we love!

"A nice stay"

5
21/08/2017

A lovely hotel in the heart of Downtown, Minneapolis. Restaurants and shops all within walking distance. It was convenient for my business purpose and only a short drive to the airport. Wished I would have had more time to explore. The skywalks between buildings was unique and found it interesting that you can walk through the buildings to get several blocks away, which we did due to rain.

"Super Stay!"

4
20/08/2017

This was a leisure weekend and we wanted the kids to have the experience of staying downtown. Staff was friendly , courteous, and helpful with directions. We thought the shower was little weak and pool and tad chilly, but this is a great location, parking reasonable. I know people remark on the the milk and cookies and nothing says home quite like milk and a warm cookie. The pool area is nice. I think we were in a double queen suite which was a great design for our family. The rooms seemed updated and nice to me, but the hotel has an old school charm which is quite appealing. We hope to stay there again sometime. We availed ourselves of the complimentary coffee and newspaper, but did not utilize the restaurant - next time. All in all, a terrific stay.

"Not Good"

1
19/08/2017

Big noise from the construction waked me up at 4 am, we could never get back to sleep! The internet was down at the first night. The front desk asked me to call tech support. Is that my job? If the sink valve or the toilet broke down, should the customer call a plumper?

"Quaint hotel"

4
17/08/2017

Very clean and quiet for being in a city. Very quaint decor. Walking distance from the Nicollet Mall and the light rail. Very nice pool / hot tub / sauna area - has a bathroom near / within the pool area. The shuttle does not go to or from the airport, but the light rail is close, and there are Lyft and Uber drivers available.

"Nice place "

4
15/08/2017

The front desk lady (think her name is Lynette) was amazing!!!!! Room was a nice size, shower was nice, room was clean, bed was comfy. Only disappointment was thought the room was outdated, especially compared to the photos online, price was a little high as well. But overall was very happy.

"great hotel when we stayed"

5
15/08/2017

Had a sister trip to see a band. Room was great. Bed was amazing, lots of feather pillows. Location was perfect. Clean. Staff was top notch. Easy to get around. Parking was easy. Would stay there again.

"Excellent Place to Stay in Downtown"

5
14/08/2017

Convenient, clean, safe place in downtown MN. They offered shuttle to Target Field or you can walk if you enjoy walking. Not at all far. Friendly staff. Breakfast in the restaurant was excellent. I would definitely safe here again.

"Minneapolis BW is excellent"

5
14/08/2017

The staff is excellent at the BW Normandy Inn. Very friendly and ready to assist with any issue. They had free shuttle service to the convention center which was a plus for me on my business trip. Do recommend this for anyone staying in Minneapolis.

"Pros and Cons"

3
10/08/2017

Lots of pros and cons, you have to decide whats important to you. The price is outrageous, $275 a night! Pros: Nice location if going to a Vikings game or concert at US Bank. Beds were comfortable and the room was clean. Cons: HOLY CRAP the price! Decore dated, no breakfast included at $275!

"Awesome Downtown hotel"

5
09/08/2017

This hotel was the best surprise I have had in years when on a business trip! We got in late and what a great hotel, check in was without any issues. We were steps from the elevator, we where given a suite and it was clean comfortable and cozy! The ac worked awesome!! Usually we turn it down so we can sleep in a nice cool room and are disappointed ...not here!! Nice and cool and 2 perfect nights sleep. Awesome breakfast and snacks and cocktails at the Normandy Kitchen!! The employees and even the guests were awesome. We look forward to returning

"We Will Return"

5
08/08/2017

We enjoyed our stay. We felt comfortable and it even felt homey. Our son and wife live in Minneapolis. They will be there at least 3 more years, so many more trips will be in our future. The Best Western Plus The Normandy Inn and Suites will be our hotel of choice. We have stayed at two others but this will be our "home away from home".

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Randysm, thank you very much for sharing your wonderful experience. We strive to make our guests feel welcome and comfortable. We are glad to hear that you have found your home away from home. We look forward to seeing you again.

"Business Travel in Minneapolis"

4
08/08/2017

Great value and location in downtown Minneapolis. Lobby has old-world charm. Room was very clean and comfortable. Room service was fast and courteous. The sandwich ordered was hot upon arrival and very delicious. Came with pickle relish v. pickle and was a 'house speciality.' Would definitely stay at the BW Normandy Inn again and recommend to family and colleagues.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Stacyb, thank you for the great review and positive comments. I am glad to see that you were able to experience The Normandy Kitchen Café & Bar. Thank you for recommending our hotel to your family and colleagues. We look forward to your next stay with us.

"Great place to stay"

5
07/08/2017

Great place to stay, very friendly staff and the restaraunt has great food for breakfast. We felt very welcome here and will definitely return here again. Great location for the Twins game we attended and the shuttle service to and from the game was great.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Steven, thank you for taking time out of your busy day to review your stay with us. Your perfect rating and review is very much appreciated. I hope you were able to take advantage of our complimentary shuttle service to the Twins game. I will make sure to let our staff know that they are doing a great job in making our guests feel welcome and comfortable. We hope to see you again in the near future.

"Concert"

5
01/08/2017

Staff is the best! Rooms are always super clean. Easy hotel to get to. Easy parking. We stay here if we can every time we are in the city. The recent remodel is great and so are the cookies!!! We will be back!

"Billy Joel weekend"

5
31/07/2017

This hotel was in the perfect location for a fabulous weekend in Minneapolis. Walking distance to a lot of places and the guest services were more than adequate. We stayed in a 2 room with two double sofa bed and cot bed and it was a great layout for the four of us to enjoy our weekend. When we first walked in, it did have a smell of an older hotel… But our stay there and that amazing front desk staff trumped anything that could have gone not so great. The beds are comfortable, the shower was amazing… You wouldn't expect such a great shower and pressure from an older hotel. We loved hearing the chimes from the church across the street-Minneapolis downtown is very pedestrian friendly and so clean. We didn't get a chance to use the pool unfortunately as it looked like it would be a great place to have an evening cocktail and a hot tub. We had supper that night before the concert at the Normandykitchen, the prices were a little steep but was very flavorful. Make sure you have breakfast at the henhouse and even a breakfast at Hells kitchen was amazing with live entertainment at 10 o'clock in the morning and the coolest Mamosa bar(load it up!!! 15$ a mamosa) The shuttle service is a nice option. We use that to get to target field for the concert and met a lot of amazing people and had lots of laughs along the way. We walked back from target field and it was about a 20 minute walk which allowed us to see princes star and a few other tourist type sites. We would've like to use Uber to get to the river area and the distillery zone, but for some reason Uber didn't work on my phone. Uber will save you about 3 to 4 dollars on a $10-$12 cab ride. Make sure you have downloaded the app and it is set up before you get there. If you have time take the Minneapolis queen down at the Bohemian flats for $20. It's a quaint little hour and a half cruise on the Mississippi-it doesn't go too far but a nice day to spend good weather on the river. All in all I would definitely stay again at the Normandie… No high rise hotel would have the quaintness, homey feel, service, friendliness and ease of parking($9 nite) in the heart of downtown - five stars for me. I will definitely stay here again

"Minnesota Twins 30th Anniversary World Series"

5
29/07/2017

The Best Western Normandy Inn and Suites was wonderful! Staff very help. The food in the restaurant was delicious and reasonably priced. Within walking distance to the Vikings Football Stadium. Great location. Would definitely return.

"Great Choice For a Visit to Minneapolis"

5
27/07/2017

My wife and I enjoyed our stay at Best Western Plus The Normandy Inn and Suites. The location was very convenient to attractions, restaurants and public transportation. In addition, the staff was friendly. Of particularly note are Lynette who showed great interest in our daily activities and Pancho, the shuttle driver who took us to several places. In addition, it was very convenient having a restaurant on site. Next time we visit Minneapolis, we will stay at the Best Western, again.

"Definitely one of Minneapolis' best kept secrets!"

4
25/07/2017

The hotel location, and room size (I had a double suite with a fireplace that included a microwave, mini-fridge, & wet bar) are awesome for the price point. The pool and whirlpool were great and the fact that there is a sauna was the cherry on top. The lobby and common areas are very nice, although they all share what can be described as an old musty smell. The room decor is very dated and worn down, but the beds are comfortable and the fireplace is another great bonus. With only $9 parking, and free wifi, this place is definitely one of downtown Minneapolis' best kept secrets!

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Mscarol7, thank you for taking the time to review your stay and recommend our hotel to other travelers. Our indoor pool area is a great way to relax after a busy day. We are glad that you were able to enjoy your suite. We did discover something was wrong with our exhaust fans. Please know the issue has been corrected.

"Great stay for a long weekend/Twins game!"

5
25/07/2017

We were here from a Friday-Sunday. Our goal was to relax on Friday night...find some dinner and enjoy the hot tub. The pool area was great. My husband loved the sauna the hot tub was nice. Our room was really clean. We had a King bed--loved the walk in shower w/ the glass door and vanity area separate from the toilet/shower. The milk and cookies on Friday night were a nice treat. We were bummed to not see them on Saturday. Saturday morning, we left for breakfast--we were gone for only an hour or so and our room was already clean when we got back (at 9 AM!) The microwave, mini fridge, and water pitchers were a great feature also! The real highlight may have been an employee at the front desk. Her name was Lynette and she was beyond friendly and not in a fake or over-bearing way. She truly seemed to care about our stay and getting us settled. We noticed her interacting with other guests while waiting for a shuttle and she was friendly to everyone! She gave clear and concise directions for parking (helpful w/ so many one-ways). What a gem!!! There were a couple of quirks but nothing that ruined our stay. The square pillows were awkward for sleeping. I guess we're picky and may bring our own next time. (There will be a next time!) And...it was the Minneapolis Aquatennial. Fireworks were being shot off like 7 blocks away. We read that these were a top 5 in the nation type of thing....and when I asked another employee at the desk how to get there, he was moderately rude--didn't know what I was talking about and acted like I was interrupting his overly busy day. Then when I told him where they were (Stone Arch Bridge) but we didn't know how to get there, he non-nonchalantly said "oh just like 5 blocks over there." Okay--I'm staying in a hotel. I'm obviously not from here. A little detail would be nice, but sorry to bother. Overall--a great experience. Most affordable hotel downtown w/ a long list of amenities. Parking (on a street level lot) was only $9/day (in and out). It was a straight shot 15 minute walk to Target Field....looking forward to returning in the future!

"Quaint Hotel in Downtown Minneapolis"

5
24/07/2017

In town for a conference. The Best Western is it unlike other high-rise hotels in the downtown area. Shuttle service to the Guthrie, Twins games, and other downtown locations. Great service, great location. Would stay here again!

"Stay at this Hotel."

3
24/07/2017

STay at this Hotel was not good.. Checking was a problem too we paid cash the counter had all kinds of problems getting our money figured out... Stay at Hotel was not great you need to step it up.. So please some type of compensation I think would be inline here...

"Best Western Normandy Inn is the best!"

5
18/07/2017

You can't go wrong with this hotel. It's got everything! Good food in the restaurant, an indoor pool and hot tub, charming ambience and fabulous staff make this hotel a winner! Our 5-day stay here was wonderful!

"Great Value, Location and Service"

5
17/07/2017

Very accommodating staff. The prices for extras (parking, pet fees) were manageable and the location was really great. We'd definitely stay at this location again, and check out the downstairs restaurant, which looked great as well.

"Somewhere in time.....what you see is what you get.....and, pay for!"

4
15/07/2017

I first visited this "Grand Hotel" in the 1970s, and was impressed, way back then, and I still am, some 40+ years later. The same great hotel, and the same great service. This is not a hotel for those looking for a new, high-rise downtown, with 100s of rooms to choose from. I like it because of its old world look and feel, with up-to-date top-notch service to boot. Parking and check-in is a breeze (as it should be!), and it is a very easy location to navigate, inside and out. I personally prefer the two-room suites, but I think I may break down and try a "regular" room in the future.:-) The pool area is still very nice, with a few pool-side accessible rooms available. The bar and restaurant area is cozy and capable, and there are numerous other restaurants nearby, within easy walking distance. This top-notch hotel reminds me so much of the Orleans in Las Vegas. It just keeps getting older.....and, better! An absolute bargain!

"Clean, quiet, friendly gem in downtown area"

5
13/07/2017

The Normandy Inn in downtown Minneapolis is the perfect place to stay if you are in town for Twins, Vikings, Timberwolves, or Lynx games. It is a very easy 6-7 block walk to all three stadiums. We prefer to pay the $9 parking per night at the Normandy and enjoy the walk or shuttle to and from the games. The hotel staff has always gone out of their way to make our stay enjoyable. The suites are large and comfortable (love the huge tiled shower with glass door!) and we have yet to run into any problems with our rooms, the pool, or the restaurant/lounge.

"Nice place to stay, big room, great location, helpful and friendly staff."

4
12/07/2017

We stayed here for two nights. I decided to stay here based on the reviews & location. They have done a great job of preserving the look and feel of historic hotel yet with modern rooms and amenities. Staff was very friendly and helpful. Security I imagine is an issue after dark as we had a little issue getting in after dark. We had a encounter with a man trying to get a hotel room but since he did not have a reservation already they were giving him a little trouble getting in to the hotel. They keep the back doors at lobby locked after dark. We were going in at the same time as him. I understand and respect the policy to keep everyone safe but I felt uncomfortable for the way he was treated and so did the rest of my family. We did not have to show any type of identification to get into the place nor did the guy behind us. I am sure there is more to all of this but from our perspective it appeared to be racial profiling. The man eventually did stay at the hotel as we saw him the next day in the lobby. We went with the two queen bed suite which had a kitchenette and small living room/sitting area with chairs, couch, and TV. VERY spacious room. The room had a long hallway to separate the room from the rest of the place. Large bathroom with very nice big shower with glass enclosure. Also with vanity outside of bathroom. This is so nice when 4 people are trying to get showered and ready to go out. Beds were comfortable. They had a glass pitcher in the room to fill up water from the filtered water in the hall. We really liked this. Also, we enjoyed the morning coffee in the lobby and the cookies and milk at 10pm also in the lobby. The lobby had sitting areas and chess table to lounge (we did not have time to but looked nice). We did not have the time to try out the pool and spa but stopped in for a look and it was very nice. Had plenty of chairs and sitting area, and a pool bath. 10 minute walk from hotel to the restaurants we went to. We felt safe during the walk (and we are not often city goers). If ever in the area again we will be back, as it overall was a nice place to stay.

"A Downtown Treasure"

5
12/07/2017

If you want a friendly reception and feel as if you were the only guest at this hotel, come to the Normandy Inn in downtown Minneapolis. It's a quiet place for a quiet night on a mattress that feels like a cloud! Whenever I come, I like to stay in the same room, and whenever possible), the staff is very accommodating. The Normandy Kitchen is very well known for its excellent cuisine and fine wines, and there is a tranquil ambience everywhere. I like to have friends over for a meal when I'm in town, and they thoroughly enjoy the food and the professional service. I rate it a 10 in all categories!

"Hidden gem"

5
11/07/2017

From the outside the Normandy Inn looks a little tired and small as Minneapolis is going through some renewal for the 2018 Super Bowl. However, the room was clean and had tea and coffee facilities. Pool and hot tub to ourselves most of the time with the sun coming in through the atrium. The staff were incredibly welcoming and helpful. Food in the restaurant was good too. Definitely somewhere to go back to.

"National Volleyball Tournament."

4
06/07/2017

Everything about our stay was enjoyable. The commute back and forth to the convention center was taken care of by the hotel shuttle. Food was very good on the restaurant and and the staff in the bar were really friendly and helpful.

"Great 10 Day Stay"

5
06/07/2017

Stayed for 10 days to attend the Jr. Volleyball National Tournament and had an excellent experience. Staff was friendly and helpful, the room was clean and in spite of the hotel being full it was very quiet. Fantastic shower too. Maid service was excellent as well. Close proximity to everything.

"Volleyball GJNC Trip"

4
05/07/2017

Hotel staff was very nice and helpful. They offered a shuttle to the convention center and Target Field baseball stadium. Great proximity to convention center. Within walking distance to restaurants. The hotel restaurant had good food, a nice little indoor outdoor seating option. The weather was so nice during my stay we sat outside. Compared to other hotels it was much more affordable for the area.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
WE appreciate your positive feedback about our hotel and staff. It was our pleasure to make your stay as great as possible. It is great to see that you enjoyed the outdoor patio seating of our restaurant The Normandy Kitchen. We hope to see you again when you are in Minneapolis.

"Jr Volleyball National trip"

5
04/07/2017

This is the BEST hotel in downtown, hands down. Many of my friends were staying at other places, but our hotel was amazing. Clean, well kept, the friendliest and most helpful staff, quiet, and wonderful amenities. The shuttle to the convention center was extremely helpful. The indoor pool and jacuzzi was relaxing. There are several restaurants within walking distance. Everything here is top notch. Would stay again.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. Thank you for taking the time to review your stay with us. I am pleased to hear that you found our location to be centrally located to everything you needed. We look forward to seeing you again.

"Great Experience all the way around! "

5
03/07/2017

Our experience from checking in, dinner, to check out was great in our 4 day stay for Volleyball Nationals. We were upgraded to pool side suite. Jeffery and Jo are the best! If ever up this way again will stay here for sure! Semper Fi!

Happyhotels405, Manager at Best Western Plus The Normandy Inn & Suites, responded to this review
Scott, Thank you for the perfect rating and review. I will be sure to let Jeffrey and Joey know you were very pleased with their service. We hope to see you next time you are in Minneapolis.

"Skip the restaurant!"

4
29/06/2017

Hotel was beautiful and check in (evening) crew was exceptional! They gave us tips and helped us navigate the shuttle to the Twins game. Check out (day) crew was less than accommodating and not helpful at all. We tried to eat breakfast at the Restaurant who could have cared less about a serious food allergy and the waitress was horrible!!

"Fabulous Bavarian style hotel"

5
26/06/2017

The hotel staff are second to none. I've stayed in this hotel many times over the last five years and each time is a wonderful experience. Staying at the Normandy Inn has made each trip to Minneapolis a pleasure. It is easy walking distance to the baseball and football stadiums, the convention center, and the river front. I can easily recommend this hotel to anyone.

"Always great!"

5
26/06/2017

I love this place! The employees could not do enough to make my stay pleasant. Great pool with comfortable seating area. Bar and restaurant is decent or you can always walk a short distance to other excellent dining options. Newly remodeled rooms. Best value in downtown Minneapolis!

"Friendly staff"

5
26/06/2017

All the staff we dealt with were extremely helpful. Very near to restaurants, night life and freeways. Right downtown but a traditional looking 4 story building with a friendly feeling not an austere highrise.

"Overall experience"

5
21/06/2017

Room was great. The staff was amazing...........everyone was so friendly, and accomadating. Used the shuttle to baseball games at Target Field. I would recommend this to everyone, and we will stay here again. Great location downtown.

"Best Western Minneapolis"

4
20/06/2017

An older hotel, in a good downtown location, with a wonderful staff. The rooms a fairly quiet but some television sound comes in. The fitness room is small but all equipment is new. Staff is very friendly and helpful.

"Fun and Different"

5
19/06/2017

This hotel definitely has more personality than your typical corporate hotel. However, unlike some corporate hotels, the staff is great, and the restaurant is fantastic. The rooms are nice, as are the amenities. It's not connected via a walkway like a lot of Minneapolis buildings, but I wouldn't let that stop you from staying there.

"Customer Service at its BEST!!!"

4
17/06/2017

It has been so long since I experienced real customer service. This place has it! Lynette went above and beyond to see that my room and all amenities were perfect. When the cab was late, one of the staff drove me to my meeting in their shuttle. They have filtered water! Thank you folks for knowing and showing excellent customer service. From an Annapolis traveler.

"Great stay"

5
16/06/2017

This hotel was a very place to stay. Stayed elsewhere night before and was an extreme upgrade staying here. Definitely would recommend to others and will stay again next time in Minneapolis for an event.

"Walking distance to Target Field Twins game"

4
15/06/2017

Room was immaculate, classy, and comfortable. Parking was convenient. The walk to Target Field for Twins game was pleasant. Only downside was the bar closes at 11 pm so we couldn't have a post-game nightcap.

"Excellent"

5
15/06/2017

Wonderful hotel. We had tickets for the theater and was shuttled back and forth in a very timely manner. All staff were very professional but also very warm and friendly. You could not go wrong in choosing this hotel.

"Close to everything"

5
13/06/2017

The Best Western is in the perfect location for visiting! It is close the the train, Target Field (a must!), Mall of America, and the list goes on. I would recommend it to anyone. We were visiting my daughter and we had not complaints.

"Don't let the outside fool you -- rooms are nice!"

4
09/06/2017

Wonderful staff -- caring very courteous. The outside of the hotel is a little dated. The rooms were very comfortable and clean. I had a great nights sleep in my king size bed! The location is central especially if you are doing business with any of the downtown companies.

"A perfect stay"

5
31/05/2017

This hotel is situated in a perfect area of mpls to get anywhere in the city the hotel has a curtesy van which is available almost anytime, great staff go out if there way to make your stay perfect great value with all the right touches

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the perfect review and rating. It is great to hear you were able to take advantage of our complimentary shuttle service. Our staff takes pride in going out of their way for our guests. I am glad that you found our downtown Minneapolis location to be very convenient. We look forward to your next stay with us.

"love this place"

5
31/05/2017

our favorite down town hotel. Parking is the easiest of all the down town hotels. Staff is always one of the best.... just a nice relaxing hotel.. we stay here almost every time we're in the Minneapolis area... every time if we're Down town. We have stay in most of the down town Hotels but the Normandy's our favorite...

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for staying with us again. We appreciate your continued loyalty and trust in our hotel. It is great to know that our staff continues to excel at taking care of your needs. We look forward to seeing you again.

"Great place with a lot of character"

5
25/05/2017

I love the fact that the rooms in this hotel are suites. It makes it much easier to work and not feel like you are trapped in a room. I like the decor and the fact that it is not the same hotel in just another city. The food in the restaurant is excellent and the servers are very attentive. Don't miss the beef/veal/pork meatloaf - amazing! I also like that I can walk the few blocks from the hotel to the business where I am working. Great value for the room rate. Next trip I plan to explore the area.

"Excellent"

5
23/05/2017

This hotel was very clean, the bed was extremely comfortable and the staff was awesome! The only thing I would change was more breakfast items offered and the drinks at the bar were very overpriced. But the bed was amazing! I would highly recommend this hotel!

"Great stay at iconic hotel"

5
22/05/2017

The modern rustic hotel is relaxing and pleasant experience. The restaurant has spectacular meals that seem home cooked. The lounge crafted the best old fashioned I have had in a long time. Late evening they put out homemade cookies and cold milk. I then retired to a modern clean and delightful room with a very good bed. Rise in morning to all that down town Minneapolis has to offer.

"Great place but slightly over priced"

3
22/05/2017

The staff were accommodating and friendly, but didn't offer me much as far as extras go. I'm starting to wonder what if any benefit my diamond status, 2nd from the top of all levels, and they can't even offer me a free bottle of water?! I think I get one of those, staying at a lower quality establishment, and they are no frills at that motel chain, let me tell you! The food was decent but not extraordinary, and the service in the restaurant was above average, however, there were lots of side conversations going on and it was hard to focus on anything else to be honest with you. The cost of the room, was a little high considering how dated the place is. Time for an overhaul if you want to get the rents you're asking.

"Superior Service and Facilities"

5
17/05/2017

We travel frequently and I have experienced a range of hotels. The Normandy Inn is among the best values in the US that we have had. The staff was more than true to the Midwest tradition of friendliness and the room cleaning staff were excellent. The hotel is centrally located, we did not need a car while visiting for five days.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
John Z, we greatly appreciate you for choosing to stat with us. Thank you very much for taking time out of your busy day to give a perfect rating and to recommend our hotel to other travelers. I am very pleased to know that you are very pleased with our hotel staff. We hope that you will choose to stay with us again next time you are in Downtown Minneapolis.

"Pleasure Trip to the Twin Cities"

4
16/05/2017

My wife, son and I chose this hotel because of its location. Our suite was well-appointed, quiet, with comfortable beds, a first class shower room, and a pleasant sitting area. Parking is convenient in their lot, and the hotel is only 3 blocks away from Government Plaza LRT Station. It's in a good location, close to restaurants like Hell's Kitchen, Key's Bar & Grill, etc. The staff were courteous and efficient.

"Graduation from Univ of Mn"

5
14/05/2017

We've stayed exclusively at this hotel for the last 4 years while our kid was in college at the Univ of Mn. Why? Because they gave us a univ of Mn rate and they always treated us right!!! We looked forward to seeing Joey every late night we drove up from Iowa for the Gopher football games as my daughter was in the marching band. Of course we also look forward to the evening cookies!

"Review"

5
11/05/2017

Staff very helpful, courteous. I have stayed many times at this hotel and the restaurant service is always slow, please staff appropriately. Food great but service slow. Bring back the bar pizza! English breakfast tea is great.

"GREAT PLACE TO STAY"

4
11/05/2017

Great place to stay very friendly staff. Rooms were nice and clean. For the amount of money you pay for the room its a great place to stay. They also offer free hotel shuttle to certain places and also close to a rail train to take to just about anywhere.

Happyhotels405, Director of Sales at Best Western Plus The Normandy Inn & Suites, responded to this review
Thank you for the great rating and recommending our hotel to other travelers. I am very pleased to know that our staff made your stay pleasant. I am glad to know that you found our complimentary shuttle and central downtown location convenient. We look forward to your next stay when you are in Downtown Minneapolis.

"Very Clean, Unique Look"

4
08/05/2017

I came here for a business trip and was lodging here. The front lobby has a wonderful cozy ambiance. The pool set up was very interesting--indoors but looks outdoors. Friendly staff. The hotel was nice, the immediate walking area doesn't afford much in the way of places to eat, but fortunately the restaurant attached to the hotel worked out.

"Great Stay"

5
08/05/2017

Property is well maintained. Beds super comfortable and loved the shower. Early check in was allowed and front desk provided me with all of the information I needed to quickly get to the places I\\we wanted to go. Did not try the restaurant because they were quite busy when we went down for breakfast. Great value for the location. I would definitely recommend this property!

"Small suites"

4
01/05/2017

Overall a great value and the staff were great! But the suite was much smaller than it appears And the pull out bed felt smaller than a twin. Not comfortable at all. The main bed was okay. The outside could use some sprucing up.

"Great place to stay"

5
29/04/2017

Clean hotel courteous service. great place to stay. Would definitely stay there again. Had great shuttle service back and forth to the hospital where I had to go. Close to a lot of downtown shops and other activities.

"A great place!"

5
24/04/2017

We stay here as often as we can when we are in Minneapolis. This hotel is a great value, has comfortable beds and pillows, and a friendly staff who are always willing to help or be of service. Highly recommended!

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Michael, thank you for staying with us again. We appreciate your loyalty and continued trust in our hotel and our staff. We greatly appreciate the perfect rating and recommendation to other travelers. We look forward to your next stay.

"Best Service"

5
22/04/2017

The best service and most friendly staff. Great morning coffee and nice lobby. Had a fabulous time in the pool with family. We had breakfast in the restaurant, which was delicious. l come to Minneapolis regularly and plan on staying here again.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Katherine, we hope to be your home away from home when you are in Minneapolis. The indoor pool area is a perfect way to unwind and relax with friends and family. We are pleased to see that you had a great experience with the hotel and our onsite restaurant The Normandy Kitchen. We look forward to seeing you the next time you are in Minneapolis.

"Business Expense Hassles"

3
15/04/2017

This hotel was clean, spacious and had welcoming, friendly staff on arrival. In general, it was fine. What puzzled me was that the bill on check out is called a "folio", which is a hassle now that I am claiming this business trip in a non-English speaking country.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Dalty, I am glad to hear that you enjoyed your stay and that our staff was friendly and welcoming. As for your receipt I would like to assist you with getting what you need. Please feel free to call the hotel directly and ask for a manager or you may email me directly at [email protected] so I can get this matter resolved for you.

"Great Hotel...Bad Milk"

1
15/04/2017

Always love coming here when visiting the city's, already 2 times a year. Very nice and great hotel staff, but on our last trip we went to the restaurant for dessert and a drink. My lady was served milk that was rotten. Was treated very poorly by the restaurant manager after

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
We appreciate you taking the time to provide us with such detailed feedback about your experience in the restaurant. I am very sorry to hear that you were served rotten milk and treated poorly but the restaurant manager afterwards. We do hope you give us another chance as we will definitely improve our services. I would like to discuss this further and obtain more details. Would you please contact me directly at [email protected]?

"Quirky outside; delightful inside!"

5
09/04/2017

This hotel is like a person with a quirky appearance, who turns out to have a heart of gold: inside, this hotel is modern, clean, and well appointed – and the staff are just terrific. One small detail, which greatly enhanced the quality of my stay, was the provision of a filtered water dispenser, next to the ice machine; a water pitcher was supplied in my room. I can only say I wish more hotels did this! Much appreciated. Rooms are quiet, with a nice number of outlets for connectivity. About the only negative, for me, was that the Wi-Fi required me to re-enter the password with annoying frequency. Although I did not find them until a few days into my stay, the rooms are also equipped with a double set of blinds: one filters sunlight; the other nearly blacks out the room. Again - a great detail. The pool area carries through with the French architectural theme. There is comfortable furniture for lounging surrounding the pool/hot tub area. Although my room did not open onto the pool atrium, I can imagine that must be a pleasant experience, in midwinter. The Normandy restaurant offers seating both in the bar area, and the restaurant proper; both were quite good. The Cafe Miele is a delight! (When I complimented the barista, she shared that the owner insists on training the staff very particularly…and that sure shows!) I was also amused that the Henry the VIII burger - a house specialty - had its very own plate. A personal postscript: although I had pleasant interactions with the staff during my stay, it was afterwards, when I realized I had left two items in my room safe, that they showed their full quality: my items had already been turned in to the front desk, and were shipped to me quickly. The way they handled the problem just confirmed the pleasant feeling I had throughout my stay.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
N Pavlovsky, thank you for the great compliments of our staff. We are glad that you liked the reverse osmosis filtered water. We used to give complimentary bottles of water each day but soon realized putting in water dispensers is much better for the environment. Sorry to hear that you had to enter the wifi password so frequently. You should only have to enter it once every 24 hours. If that happens in the future please let a staff member know so we can take care of it. Many guests enjoy being able to relax by the pool. hot tub and sauna. We take pride in the fact that our onsite restaurant, The Normandy Kitchen Café & Bar is a scratch kitchen. I am so glad we were able to return your items to you in such a timely fashion. Thank you again your perfect rating and review. We look forward to seeing you next time you are downtown Minneapolis.

"Great location and excellent hotel experience!"

5
03/04/2017

I would recommend this hotel to anyone that wants to be close to downtown activities. You can walk nearly anywhere and still have an excellent, clean, modern hotel experience. Room prices are reasonable as well. We have stayed here before and will stay again!

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Nadinef, thank you for the perfect rating and the recommendation to other travelers. Our central location does make walking to nearby attractions very easy. We are glad to see you enjoyed your stay and look forward to seeing you in the future.

"Great customer service"

5
03/04/2017

We stayed because of a convention at the convention center. Having a shuttle to take us there and not having to move our car was great. The staff was all wonderful, going out of their way to help! Price was really good.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Stephanie, It is great to know that our staff was wonderful and went out of their way to accommodate you. It is our pleasure to offer daily complimentary shuttle service . We hope to see you again when you are in Minneapolis.

"Excellent experience"

5
31/03/2017

The hotel is beautiful, clean, friendly staff. Our experience was wonderful From the time we walking in the front door till the time we left we were so pleased. The pool area is gorgeous, clean and water was perfect. I would suggest this hotel to everyone. The staff will take excellent care of you

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Juneg, Thank you very much for taking time to post such a great review of our hotel and staff. It is our pleasure to make sure you have a wonderful experience while staying with us. Many of our guests take advantage of our amenities such as our indoor pool, sauna and hot tub. We appreciate you recommending our hotel to your family and friends. We look forward to your next stay with us.

"Wonderful Hotel"

5
31/03/2017

I really liked this hotel. Parking lot is spacious however you do have to pay to park. Hotel was always clean, staff was friendly, they do allow pets. Pool area was nice. Pool is deep goes alittle over 6ft. Comfy beds. Clean rooms. I really cant complain at all.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Kdenton, thank you for selecting The Normandy Inn & Suites. I am very pleased to hear that our staff was friendly and made your stay pleasant. Being dog friendly is one amenity that many of our guests appreciate. The indoor pool area with hot tub and sauna allows you be in your own little oasis. We look forward to welcoming you back soon.

"home away from home"

5
22/11/2016

What I like best about the Normandy Inn in Minneapolis is its downtown location, its ambient atmosphere, the spacious rooms, the excellent food in the restaurant, the welcoming and helpful attitude of the receptionists, calm and quiet nights and restful sleep.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Edith, I would like to Thank you for the perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are Looking forward to welcoming you back soon. We are very proud of the remodel of the restaurant The Normandy Kitchen and the revamp of our menu.

"Charming Hospitality"

5
21/11/2016

How refreshing to stay somewhere where warm welcome and service is the norm. Highlights of this hotel: water pitcher and real glasses, with filtered water and a great ice machine available on the floor; within easy walking distance of the convention center and several good restaurants; great lounging areas and a wide hall on the main floor. Well-appointed rooms. Yes, as another traveler noted, the walls are a bit thin. Very good restaurant with a superb staff on site.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Redawuk, Thank you for your perfect rating and for choosing our hotel. I'm happy that you enjoyed your stay. I am glad to hear that our staff is making sure all of our guests are well taken care of. We hope to have you back in the near future.

"Dumpy appearance; surprisingly pleasant"

4
21/11/2016

The place is a few blocks away from the core of downtown hotels and convention center. It is is easily walkable on the street or skyway (once you figure the skyway out...) but to a woman on her own, the surrounding area looks a little dicey after dark. No problems though. The hotel also has a shuttle which will carry you around the downtown. Friendly and prompt drivers. The whole place needs updating, too much brown and beige and shadowed lighting. My room was immaculate but shared that worn out look. Lots of outlets--thank you-- and great shower. The room coffee is dreadful. Go for a better brand and a few half and halfs in the mini frig please. They had just renovated the restaurant, and our dinner was very good. Coffee in front lobby would be an excellent idea. Staff consistently cheerful and helpful.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Dalimima, Thank you for your positive comments and I am pleased that you had a good stay overall. I am very happy that the staff was welcoming. accommodating and that you enjoyed a very good dinner in the newly remodeled Normandy Kitchen. It is unfortunate that you did not like the in room coffee, I know that we are currently researching coffee options for our guest rooms. You mentioned that while your room was immaculate it appeared worn. Unfortunately I am not aware of what room you stayed in. If you would be so kind as to contact me directly at [email protected] , I can have our staff take care of the items you mentioned. I hope to see you again soon.

"Perfect except for noise"

3
20/11/2016

I recently stayed here for four nights and enjoyed most aspects of the hotel: the service was friendly and efficient, especially at check-in; the hotel and room were both clean and updated; my room was very comfortable, and the shower was great. The value was also quite good. My issue was with noise. My hotel room was connected to the adjoining room by a locked door. I was almost constantly bothered by the sounds of people in the next room talking, watching TV, etc. You could hear everything they were saying. It was awful. Even earplugs and the in latest noise-canceling headphone technology didn't help much. I called the front desk and asked to be moved to a room without a connecting door, but they were not able to accommodate my request as the hotel was full. They did offer to send security to my room, but I didn't think that was appropriate because my neighbors weren't being unduly loud or inconsiderate; they were talking and playing TV at a normal volume, the door between our rooms just was not insulating the sound in any meaningful way. I would only recommend this hotel if you can reserve a room without a connecting door. Other than this major issue, my stay was excellent.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Asteriskadonis, I am glad to hear your stay was excellent with the exception of noise from a connecting room. I wish we could have been able to move you to a room with out a connecting door. Being a light sleeper myself I understand how any noise can be frustrating. I hope you will consider staying with us again as we do have many rooms that do not have a connecting door and we can take care of that request at the time the reservation is made.

"Here for business"

4
20/11/2016

We traveled here for business and the hotel was great. They have a shuttle that will take you from the hotel to most places downtown including regular trips to the convention center. Friendly staff. Restaurant food not so great but the staff was.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Ameliab174, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that the restaurant food did not meet your expectations. Please note that your concerns have been passed on to our restaurant management. Are you able to contact me directly to explain what went wrong? My email address is [email protected] We do hope you give us another chance as we will definitely improve.

"Minnesota Vikings Weekend Getaway"

5
16/11/2016

We were pleasantly surprised to find our room ready for us at our 9am check in. Our 2nd stay at this hotel and will definitely stay here again. Friendly staff, clean room and common areas. Walking distance to great restaurants.

""OK", if you must stay here.....and not much else is available....."

3
08/11/2016

Stayed here for a conference. The convention center is 5 blocks away walking with no above ground walk ways. Walk took about 15 minutes. I took an UBER to the convention center, and it cost $12.50. There is a free shuttle service to the convention center and the lady driver is very nice. Ride was bout 6 or 7 minutes. The hotel room smelled, and when i asked to please be moved, the front staff was shocked as "the room you have is one of our best rooms....and recently updated!". Turning on the AC for for an hour or two got rid of 'most' of the smell. Speaking of the AC, it was pretty loud. The room is 2 or 3 out of 5 at best. nothing special. the shower is very nice though. My rate was about 160$ in early Nov. and i only got this because everything else was $350+. would stay here only if nothing else is available.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email me at [email protected] with a phone number or email address so I can discuss your issues personally. So that you know for future reference the nearest entry to the skyway system is across the street.

"A hidden treasure"

4
07/11/2016

We stayed her Oct. 25th. It was very quaint. Very quiet. The rooms were very comfortable. The parking was secure we liked that. The pillows were so comfortable and beds too. The restaurant and bar staff was very professional. Not the kind of, "yes sir, no sir" fake stuff, but sincere greetings, thank you, and pride in service. The restaurant food was outstanding at dinner and breakfast. Try the deep fried Cauliflower ! The only complaint, they need complimentary coffee in the lobby in the mornings! There is coffee makers in the rooms but its basically hot water coffee.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Upon your next stay you will be able to see our newly remodeled restaurant and bar. We will take the idea of having complimentary coffee in the lobby under advisement.

"Economical and Nice!"

4
06/11/2016

I liked the complimentary filtered water, in room coffee service, renovated rooms and nice pool area with hot tub. Hotel restaurant served Norwegian Salmon, Kubocha Squash and Risotto. It was pretty good considering it was Minnesota and fish comes from a long way away. Staff had good service. Clean rooms. Quiet. The pool and hot tub was uniquely located in the middle of the hotel with surrounding rooms where you can look down on the pool area. In the solarium area it was warm enough so you avoid chill while there. Overall this was real nice stay and very economical. I picked up low cost shuttle service to airport coming and going.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Geraldine, thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant and that you enjoyed the food. We are looking forward to seeing you again soon. Please feel free to let us know what we could have done to receive a perfect rating.

"Enjoyable Stay"

3
05/11/2016

Staff is very friendly and attentive. My room was very clean but the furniture was a bit dated and worn. The hotel is conveniently located, with lots of great restaurants in the area. Chocolate Chip cookies did not disappoint!!

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Maria, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff were attentive. I am sorry to hear the furniture in your room was worn. We will make sure to have our maintenance staff resolve that matter. Many of our guests can not get enough of the chocolate chip cookies.

"will find someplace else to stay next time"

2
28/10/2016

Rooms were overly prices for the hotels amenities, service and comfort level. Parking should come included (In my opinion) when you pay so much for a room. We were attending a conference and thankfully didn't have to spend a great deal of time in our room. We did eat in the hotel restaurant and it was fine, nothing exceptional however.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Michelle, I do understand your frustration with having to pay for parking. I will tell you that we are the most economical parking rate in Downtown Minneapolis. Michelle you mentioned you paid a higher rate. Just so that you know in the future our rates are based on occupancy. The higher the occupancy the higher the rate. I would suggest next time asking if there are any special rates available. Please feel free to contact me directly at [email protected] and let me know if there is anything else you feel we could have done to make your stay better.

"A great alternative"

5
27/10/2016

I loved my room. It was a nice walk to the conference center. The hotel had a cool historic feel to it. The staff were excellent. So all in all I am glad I booked here and saved from getting something closer to the conference center. The walks in the morning were fun, and I loved trying to get my conference using the walking bridges (adult habitrails) through out Minneapolis. A front desk attendant told me about the hotel was a historic hide out for some mob bosses way back when. The hotel did have kind of an early century extravagance. When I got to my room there was small couch and a refrigerator, coffee table and I thought, this is way too small for me, then I shut the door and realized the room was a suite with a king sized bed, a GREAT shower, etc. Very happy with my choice.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Brent, I am very pleased to hear that you enjoyed your stay. We greatly appreciate you taking time to give us a 5 star review. There is quite a bit of history here at The Normandy Inn, like being a speakeasy during prohibition. Brent we look forward to your return.

"Good hotel"

3
26/10/2016

It's a quite good down town hotel. With friendly service at reception. Good bar and quick attendant. Clean rooms and a good average price per night. Easy downtown parking. Fast WIFI . Quite silent rooms as well.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Alberto, Thank you for giving us a good review. I am pleased to know that you enjoyed your stay with us. Is there anything we could have done better?

"Great Hotel"

4
26/10/2016

I love staying at this hotel right in the Middle of downtown Minneapolis. Feels like a rustic European cottage. There are nicer, fancier hotels but you can't beat this hotel for the price. And don't forget the cookies and milk each night in the lobby. Overall, I would definitely recommend this hotel.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Jeff, Thank you for posting a positive review. I am glad that you enjoyed your stay. What could we have done to get a 5 star review?

"Great location/pool/parking/ clean "

4
23/10/2016

Came to MSP for an event at the US bank Stadium. Only 8 blocks. Parking on site. Restaurant on site. Nice pool that gets to 8 ft plus sauna and hot tubs. We had a suite- it was clean, nice size, everything worked. Only reason I didn't do 5 stars is that the King bed was good but not awesome. Linens were soft. Down comforters. Shower was nice and big.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Mkng701, we greatly appreciate you taking time out of your day to provide positive feedback and also 4 star rating. I would like to know more about the bed not being awesome. I am glad you enjoyed your stay and look forward to your return.

"Nice stay"

5
23/10/2016

We always stay here when in Minneapolis. This hotel is clean and the staff is very accommodating. I also enjoy the cookies and milk served in the evenings. They are warm, fresh, and homemade. The hotel is always nice and quiet.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Katie, Thank you very much for the great review. We greatly appreciate you making The Normandy your home when you are in Minneapolis.

"They go the extra mile"

5
20/10/2016

I visited The Normandy Inn for two nights with my family (wife + 10yo and 8yo girls) and we enjoyed the hotel. Nice and clean room, free purified water and overall a great atmosphere. The pool area is also clean and my girls enjoyed it fully. We were extremely stupid to forget our passports in the room safe, but the hotel staff was really helpful and made arrangements to send our passports to the next hotel on our trip via FedEx. Thank you!!!

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Hans, It was our pleasure to return your passports to you. We hope you will stay with next time you are in Minneapolis.

"Homey Tudor Style Hotel "

4
20/10/2016

We were pleasantly surprised by this hotel. I expected a typical downtown hotel, but it has a warm welcoming home style. The Tudor architecture, fireplace and home baked cookies are very comforting. My one complaint, and this is a problem with so many hotels, is that I could hear our noisey neighbours through the connecting door. However, the hotel dealt with it immediately. Still, it makes me wonder who thought it was a good idea to have a connecting door between rooms. Those doors should be boarded up across North America. Otherwise this is an excellent and friendly centrally located hotel.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
SugaJam, one of the joys of being a hotel since 1925 is lots of character and old world charm. I am sorry that you could hear your neighbors through the connecting door. The next time you are in Minneapolis and stay with us we will make sure you receive a room that is not connecting to another room. I am glad our staff addressed the noise concern immediately.

"Excellent Hotel"

5
18/10/2016

Friendly staff. Excellent amenities. Clean, nice room. Great pool and hot tub. They offered a shuttle to the State Theatre where we were going to see a concert. It was a great added service. Very convenient off of Interstate -35.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Rickn, with so many hotels to choose from we greatly appreciate your choice to stay with us. We are glad you had a great stay and look forward to your next stay with us.

"Ok in a pinch"

3
17/10/2016

City was sold out for Ryder Cup so chose this for a business trip. Staff was very friendly, found me a place to work while waiting on room. Room ok. Common areas not great, in need of rehab, but serviceable. But 10 pm cookies is nice.

"Great location!"

5
17/10/2016

I recently attended a conference and actually booked my room in conjunction with my flight from Spirit Airlines. The package was a very affordable deal. The hotel is a few blocks from the Metro Station which was a very cheap, clean and easy way to get to the airport. The hotel was kind of "interesting" from the outside, but inside it has some very nice updates. The pool/hot tub area is very nice and clean with seating areas. My room on the second floor was very large and looked brand new! It was an easy walk to my conference, to many good restaurants, to the river front etc. I did order room service several times (which was costly but quite delicious). I would stay here again!

"Best location and service, but some drawbacks"

4
17/10/2016

We chose this hotel based on location and price. For both of those, I would give it a 5 star rating. They also had excellent service staff and some nice amenities. There was peeling wallpaper and other signs of wear in the room and hallways. The elevator was small and difficult to navigate with luggage. The views from the rooms, though not essential were of dumpsters, and the outside looks quite dated. My best recommendation is that the staff went above and beyond to serve us. I checked in with them for walking directions to one of my destinations and they even printed a map to help me find my way. The cookies and milk at 10pm made our evening as well. We also chose this room because there were three of us staying for a business trip and the room had two beds and a pullout couch. The pullout was less than we hoped.

"Excellent downtown location"

5
13/10/2016

I highly recommend this hotel - it is perfectly located within walking distance to downtown locations, easy and affordable parking, clean room, comfortable bed. Had a slight problem with receiving poor instructions at check-in, otherwise friendly staff.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Suzi, I am happy to see that you enjoyed your stay with us. I would also like to thank you for taking time out of your busy day to post a review. I am curious to know more about the breakdown in communication at check in. Please feel free to email me at [email protected]

"Medtronic Run Hotel"

4
11/10/2016

Great location to the starting line of the run. Very warm atmosphere, next time will spend more time enjoying it. Very convenient parking. Located close to the Hen House which is a great place to eat breakfast.

Happyhotels405, Director of Sales at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
I would like to thank you for choosing to stay with us. The Normandy Inn & Suites is known for it old world charm and character. We look forward to your next visit.

"Great hotel, nightly rate was very high"

4
11/10/2016

I stayed at the hotel one week for a concert and then again for an NFL game a couple of weeks later and the hotel was great and close to both venues. The rate however rose to over 100.00 USD more than the previous rate on the second stay but it was so busy in the city at that time, that there wasn't much available, so I guess the hotel left us forced to pay the rate and suck it up. :(

"Terrific"

4
09/10/2016

I stayed at this location based on the numerous positive reviews. They are well deserved. The staff is extremely well trained and definitely aim to please. Milk and cookies at bedtime is a nice touch. Could they move bedtime up an hour?

"Great little hotel in an very good location"

4
08/10/2016

We arrived at the Best Western Normandy Inn & Suites without a reservation after a problem at a nearby hotel and the reception staff could not have been more helpful in accommodating us. The room was pleasant and a decent size and the hotel is completely different from the usual chain hotels with lots of character. There is a very good car park at the rear of the hotel and it is convenient for shops and restaurants. All in all very good.

"Nice stay, great staff, great location"

5
05/10/2016

This stay was great as I was moving from Texas to Minneapolis. The staff was great, the indoor pool and hot tub were good gathering places for guests. The cookies at 10:00 Pm was just the right desert for the stay!

"Infection Preventionist "

5
30/09/2016

The beds were very very comfortable. The pillows were amazing. My neck did not hurt in the morning after sleeping on their pillows. Embassy Suites had over booked and had to relocate me to another hotel. It was a win win for me as my stay was excellent!!!! Kimberly Walsh (kahale810)

"Unknown treasure."

5
30/09/2016

The Normandy is located in was has finally become a new and up and coming part of the city. It is clean and comfortable with an above average motel/hotel restaurant. Great location for the new U. S. Bank Stadium. Good parking and friendly staff.

"Almost great"

4
30/09/2016

Very well situated in bustling Minneapolis the Normandy Inn is a big box ticker in terms of quality. Our room was generous sized and immaculately presented. Fridge microwave and LCD TV as well as free WiFi. This is quiet, welcoming hotel that affords the weary traveller rest & relaxation. A few things to note though are that a significant automatic gratuity charge is made when dining which I find distasteful Also the hotel staff weren't helpful at all regarding cashing travellers cheques. Not points to deter from staying but certainly worth noting all the same.

"Another great stay at Normandy"

5
26/09/2016

You can't get a better value in downtown Mpls. Restaurant is awesome (even while being redone) and having surface parking with unlimited access and no valet is a big value. The location is convenient and the area is normally quiet when there is no construction going on. The Normandy has a quaint, old English feeling to it and its lobby and the warm cookies at night are very welcoming.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, affordable parking rates, convenient location, freshly baked cookies and milk and our fantastic Normandy Kitchen Café & Bar! We hope to see you again soon at The Normandy Inn!

"Nice hotel, good location"

5
25/09/2016

This hotel was perfect for our trip. Getting here in rush hour traffic was a mess but after we were in the parking lot, everything was a short walk away. And the things that we couldn't walk to, we would walk a few short blocks to the light rail and hop on and ride there. The only thing we had an issue with was the toilet sometimes flushing on its own. Which wasn't even really an issue.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our convenient parking and centralized location! We'll take a look at the toilet issue so our future guests will not have to deal with this nuisance. Overall, we are glad you enjoyed your stay and we hope to see you again at The Normandy Inn!

"Great Unique Motel"

5
25/09/2016

This has always been a unique and very appealing motel right from the first day we stayed here. That was over five years ago and we have made this motel a first & only choice when traveling to Minneapolis, MN. They do room renovations and restaurant make overs from time to time. Nothing every looks shabby or worn out. They very attentive to appearance and quality of service. We appreciate all the thoughtful efforts.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and loyalty to our hotel! I'm glad you have been able to witness the wonderful renovations we have done and we look forward to your next visit at The Normandy Inn!

"Clean, Comfortable, Classy"

5
24/09/2016

When I made the reservation, I asked for early check-in and was able to check in a couple hours early. This is not guaranteed, but a request can be made. I was driving seven hours to get to an interview the same evening, and check-in was easy, everyone was friendly and helpful from the desk clerks to the maids. The rooms are elegant and comfortable. Everything in the room worked well. I had some trouble finding the iron, but did. It was in the closet, up above the shelf and sort-of above the door. I had my dog with me and everyone welcomed him, too. There is a $10 charge for pets, but they do not limit the size or breed. Nice. The room was amazingly clean. It was nice to not be charged a pet fee and then have to stay in a stained room. Got to my interview freshly showered (love the products at the hotel), shirt ironed, and refreshed. Ordered room service for dinner and everything was great. I had the Caesar salad, pork tenderloin, and a piece of apple pie. I recommend all. The man who took my order claimed to want the last slice of apple pie, but I got it. Although I thought it was a ploy to get me to order it, the pie was out of this world, and I wish I'd gotten an entire pie and brought it back with me. It was that good--homemade crust was as flaky as it should be. Breakfast is not included in the price of the room and coffee-to-go costs as well. That is disappointing, and although I understand the restaurant issue, I do wish they had offered coffee and bagels/pastry/doughnuts/something in the price of the room. I did order eggs Benedict. It was OK. Could have been better. Others were ordering basic breakfasts and seemed to enjoy them.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our friendly staff, comfortable guestrooms, high cleanliness standards and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Very nice, we will be back. "

4
22/09/2016

The staff here are so friendly! From the very start the front desk gal was so sweet. Very helpful in arranging a shuttle in the morning and offering a wake up call. We didn't eat in the restaurant but had a couple of cocktails. Bartender was very nice. We were there at the end of the night but he still made us feel welcome, not like he was ready to kick us out. Very spacious breakfast area with great coffee! Clean and friendly! What more could you ask for!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our friendly staff, high cleanliness standards and fantastic Normandy Kitchen Café & Bar! We hope you get a chance to visit us again in the near future!

"Stains on night stand"

3
22/09/2016

For the money it's not too bad for downtown Mpls. Beds are a little old, shower drain backs up from all the ripe away shampoo and conditioner containers plugging it up. I am use to all white linens but they don't have. Huge white stain on nightstand I apparently slept next to for three nights.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! I apologize that your stay did not live up to the superior guest experience we are use to providing. I will share this information with me team and we will ensure that a stay like this does not get duplicated. Overall, we are glad you found us to be a good value and hope to see you again at The Normandy Inn!

"vikings trip"

5
22/09/2016

this was a great place to stay food was awesome waiters were great it was close to metro train and bus routes great location to downtown and other restaurants will be better when renovations are done great area

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, awesome staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Happy in NJ"

4
21/09/2016

The location of this hotel is 2- 3 blocks from the Metro which everyone should use to get around the city. The exterior of the hotel is not really very attractive and had me concerned when we pulled up especially since there is very litmited space to check in and can be next to impossible if a tour bus is unloading guest. The interior of the hotel is beautiful.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our convenient location and wonderful interior! We hope you have a chance to visit us again in the near future!

"Pleasant stay"

5
21/09/2016

My brother and I traveled to the Twin Cities to visit our sister and her family. The Normandy Inn was very conveniently located to both my sister's home in Saint Paul and to the sights in Minneapolis. Even though there was construction on the surrounding streets and in part of the lobby area, it created no problems. Parking was on-site and convenient. Our room was clean and was nice. We enjoyed the black-out curtains and the filtered hot and cold water available near the ice machine. We had one glitch that could have been embarrassing -- upon checking in, the room we were given was occupied by another guest. However, the occupant of the other room and I went to the front desk and the problem was quickly and courteously fixed, although no real explanation was given for the mix up, Other than that, our stay was very pleasant.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, convenient parking, clean and comfortable guestrooms, filtered water machines and helpful staff! Thank you for your understanding about our mix up at the front desk and rest assure that we have fixed the problem. We hope you have a chance to visit us again in the near future!

"Would stay again "

4
20/09/2016

Nice midrange option for the city. Warmly decorated, very clean. Parking was 9$ a day. Rooms were quiet- didn't hear too much outside noise even with construction going on. Good location to walk around the city.

"Friendly, helpful staff"

4
20/09/2016

We arrived early for the Vikings and Packers football game on September 18th at the US Bank Stadium and was able to check into our room right away. We had breakfast at the restaurant at the hotel and had the Eggs Benedict. Which was recommended from other reviewers. Was very tasty and I would have it again if staying there. We Also ate there for supper and had the burger and fries. Great as well. We also sat in the bar right off the restaurant and had a great experience with the bartender Zach. Food a bit pricey and drinks and beer pricey as well but not much within a 7-8 block radius of the hotel for food. You could probably take a taxi and explore the riverfront which is noted to have excellent restaurants. We were there on a Sunday so no bars open and no alcohol sold other than at the hotel and football game. Our room was totally awesome! Bed was very comfortable and tons of pillows. We ate the next morning at the restaurant and had the classic which consists of choice of breakfast meat, hash browns, eggs and one piece of toast. Again, we would order this if staying there. Bacon was thick and awesome. perfectly cooked and not too salty and seemed to be a bit sweet. Yum! We flew so we went with the hotel's recommendation of hiring Salah to pick us up at the airport and take us to and from the hotel. We highly recommend him! Limo service for 40 one way. He kept in contact with us and was there within minutes of when we needed him. Very knowledgeable of the city .

"Great price, but..."

3
20/09/2016

We stayed here because it was cheaper than any other place around and we will be visiting a lot due to having season tickets for the Vikings and we live in TN. Hotel staff is awesome! Very nice and helpful even if they couldn't do much about what everyone was complaining about. The temperature in the room and bar area. We had our air set on 66 but we couldn't sleep because it felt like it was 77 in the room. The hotel is older so it has a weird musty smell. The bathroom had a toilet like you would see at a bar and use your foot to flush (we didn't do that, it just reminded me of it). Hotel is close enough to walk to great eats though and take the tram car from airport to hotel to everywhere. We did have breakfast for room service and it was great and affordable.

"We will be coming back!"

5
19/09/2016

Our family loves the Normandy. Super comfortable beds, large room and nicely decorated. I love that the hotel strives for the French look and has a classic decor in the lobby, entry and bar. I am so tired of hotels that think they are stylish if they are sterile and decorated with circles on the wall. Bravo Normandy for having true style.

"Stay here!"

4
19/09/2016

We came to Minneapolis for the Vikings/Packers game and chose this hotel for its easy access to US Bank Stadium (10-15 minute walk) . Downtown can be a little crazy for parking, but the hotel offered a special rate so we didn't have to pay an outrageous charge (ask about it when you call). Overall, the hotel was clean, quiet, and comfortable. The only thing I felt was a little misleading was the website said "free breakfast". I was thinking continental, but that was not the case. They do have a restaurant attached the hotel, but with all the other options around town, we did not eat there. There was a lot of construction going on near the Nicolet Mall so check into that before you make your plans.

"We Never Go Anywhere Else in Mpls"

5
19/09/2016

This place has everything going for it. It's not high end, just clean and comfortable. The location is good, the rooms are nice and staff are friendly and helpful. We don't stay anywhere else when we travel to the Twin Cities. We think it's a hidden gem.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, comfortable guestrooms, centralized location and friendly staff! We look forward to seeing you again in the near future!

"An affordable yet comforatble place to stay in Minneapolis"

5
18/09/2016

I was pleasantly surprised with the comforts at the Normandy Hotel, as I usually stay in Hilton family hotels. The KB was wonderfully comforatable, the guest room was large, clean, and well-appointed, the hotel staff were pleasant, accomodating, and helpful, the lobby was inviting, and the restaurant and bar were delightful. I would definitely stay here again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our spacious and well-appointed guestrooms, high cleanliness standards, helpful staff and fantastic Normandy Kitchen Café & Bar! We hope to see you again in the near future!

"Clean, good value"

4
12/09/2016

Added a couple days in Minneapolis just for fun. Looked for a B&B but settled for a hotel downtown. This is a good option, close to both stadiums, dining and bars. The Skyway system is close in poor weather, too. Room was very clean, and a light-blocking shade a welcome feature. Staff very helpful. Parking at $9/day a decent value.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, well appointed and clean guestrooms, helpful staff and convenient on site parking! We hope you have a chance to visit us again in the near future!

"Classic hotel, great location"

5
06/09/2016

We stayed at this hotel for just one night in June ... in town for a concert. Easy walking distance to the Orpheum and lots of restaurants. Friendly staff. The place feels a little dated (mostly the exterior and lobby, not the rooms) but we loved it. My only issue was that they closed the bar at 11! Good parking on site, easy in and out, nice sized rooms. Would definitely stay there again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, friendly staff, convenient parking and spacious guestrooms! We hope you have a chance to visit us again soon at The Normandy Inn!

"Great Staff"

5
06/09/2016

Staff was very kind and courteous. They treated my family like guests and were very helpful despite being busy. I also like the location in downtown Minneapolis. It was about a 10 block walk to Target Field. They have a shuttle available, but we walked.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our complimentary shuttle service, centralized location and fantastic staff! We hope you get a chance to visit us again in the near future!

"Great hotel!! Loved the milk and cookies at 10pm!!"

5
05/09/2016

I booked this hotel online because they accepted pets and offered sofa sleeper suites!! We were in town to visit the Mall of America and this hotel wasn't too far from it! Just a short drive!! Our room was very spacious for a family of 5 with a dog!! We also had a microwave and a mini fridge!! Separate bedroom Room,living room and bathroom was clean,front desk was nice checking in and the hotel itself was clean! Our kids loved going down to the lobby at 10pm for the milk and chocolate chip cookies!! They went back twice!! The cookies were warm,gooey,and delicious!!!! It was a huge hit with other guest too because we had to wait in line so get there early!! Great stay,comfortable beds,great inside pool,jacuzzi,and sauna!!! We will definitely choose this hotel if we visit Minneapolis again!!!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, well appointed and spacious guestrooms, friendly staff, high cleanliness standards, comfortable beds, newly renovated pool atrium and freshly baked cookies and milk! We hope to see you again soon at The Normandy Inn!

"Excellent--Great Location, Staff and Lovely Hotel"

5
04/09/2016

Just a great hotel---lovingly cared for and staff is top notch. Perfect location for all that downtown Minneapolis has to offer (just a few blocks from best restaurant in Minneapolis---Hell's Kitchen). Highly recommend.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location and fantastic staff! We hope you have a chance to visit us again in the near future!

"Best stay of our vacation "

5
03/09/2016

We have stayed at this hotel before and will come back again! We love this place. It is convenient to downtown Minneapolis and the train and bus system. You don't have to use your car if you don't want. If you do however the parking lot is right outside the back door and the $9/day fee is the most reasonable that I have seen. Staff are so helpful, pleasant and accommodating. We couldn't have asked for more. We actually checked out and were on our way out of town when we decided to stay in town when we were able to get tickets to the last preseason Vikings game. We weren't gone more than 45 minutes when we returned and were able to stay another night! This is definitely a hotel I will stay in again and again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, convenient parking and helpful staff! We hope to see you again soon at The Normandy Inn!

"Minneapolis for APWA"

5
01/09/2016

Perfectly situated few blocks from Conv Ctr and downtown sites, shops and restaurants. Staff was extremely helpful, attentive and courteous. Setting was older, classic but very clean and welcoming. Room was ample and well maintained.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, helpful staff, high cleanliness standards and well appointed guestrooms! We hope you have a chance to visit us again in the near future!

"Beautiful property"

5
31/08/2016

I had a great nice stay! I Stayed here because of the location, it felt so comfortable! I am glad we decided to stay here! It was a quick check in time and I was able to get to my room right away. I only stayed one night, but was very pleased!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location and comfortable environment! We hope you get a chance to visit us again in the near future!

"Great place to stay when visiting Minneapolis"

5
31/08/2016

The hotel was very clean and the staff was friendly. My wife and I were very happy with our decision to stay here. It's located within walking distance of US Bank Stadium, Target Field, Target Center and several good restaurants, like Manny's or Hell's Kitchen. The Hotel also has a good restaurant on site and provides free milk and cookies at night. We will be trying to stay here on my next visit to MN.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, friendly staff, centralized location, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We look forward to your next visit at The Normandy Inn!

"Dated outside, nice inside"

4
28/08/2016

Our experience with best western hotels has been uneven, but this one was a winner. The location is central to downtown and close to the new stadium. Lots of construction all over downtown including in front of the hotel, so the initial approach is difficult, but once you figure out to approach the hotel from the parking lot side, it becomes very convenient. On the exterior, the hotel is old school Tudor style. The common areas are are dark, but spacious. Our room was one of their last king suites, so the access was from a separate hallway only accessible by a small flight of stairs. This made bringing in luggage inconvenient since you could not roll up the loaded cart to the room. The room itself was very nice: large sitting area, big bedroom and lovely bathroom. Overall, it worked very well for us.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, convenient parking and well appointed guestrooms! We hope you have a chance to visit us again in the near future!

"Nice hotel and "comfortable.""

4
27/08/2016

We stayed here initially because it was close to the hospital. However, the rooms are so nice, feel 'homey' and rich we have come back several times. Also the restaurant and bar are both great. We didn't have to leave to have great cocktails and a fantastic meal. It's clean, plush and very nice. Don't let the exterior fool you, it's great and the price is reasonable for downtown.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our convenient location, comfortable guestrooms, high cleanliness standards, reasonable rates and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again in the near future!

"Nice reasonable place in downtown Minneapolis, good food too."

4
25/08/2016

Older Norman style decor in the hotel, which I thought had just the right amount of 70's built into it. Rooms, however have all been updated and are fine. Nice holidome type pool area, with clean pool and hot tub, and some nice lounge chairs for relaxing. We had a pet with us and they had a reasonable pet fee, and the room rate was cheaper than other properties in the area. There are some shelters in the vicinity so be prepared for that.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our stylish décor, updated guestrooms, newly renovated pool atrium and reasonable rates! We hope you have a chance to visit us again in the near future!

"Don't be fooled by the dated exterior."

4
25/08/2016

Location and affordability were the keys to my decision to stay at the Best Western plus Normandy Inn and suites. You can't beat the location in terms of the proximity to US Bank Stadium, the new home of the Minnesota Vikings. We attended a concert at the Stadium and it was just a 3 block walk. The exterior is extremely dated but I thought the interior had been upgraded recently and was fine. And the price was outstanding for downtown Minneapolis. I suggest a 3 block stroll to the "crooked pint" for an outstanding burger and affordable drinks.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, reasonable rates and beautiful public areas and guestrooms! We hope you have a chance to visit us again in the near future!

"It is a winner."

4
25/08/2016

Today, it is so nice to find a hotel that is quiet, clean, spacious, and friendly. The Normandy Inn meets all of these needs. Location is a priority and this hotel is perfect when you want to be downtown Minneapolis. The beds were so comfortable. We had a great nights sleep plus we were able to walk to an excellent meal at Murray's.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, clean/quiet/spacious guestrooms, friendly staff and comfortable beds! We hope you have a chance to visit us again in the near future!

"Great hotel close to U.S. Bank Stadium!"

4
22/08/2016

Within walking distance to U S Bank Stadium, has a pool (8 feet deep at one end.) Room was clean, parking was only 9 dollars. We will be back when we go to an event at the stadium! We stayed in room 342. Only complaint we had was although they do have a shuttle service, they would not let us take it to Brit's Pub. We have stayed at other hotels where the shuttle would even pick us UP from a restaurant/bar. Shuttle only goes to certain locations.

"Spend your money elsewhere"

2
22/08/2016

I reserved this hotel 5 months ago when we got tickets to a concert at the new stadium. I picked this one because it was a close walk to the concert venue but should have done more homework. The check in process was great, they let us in early and the staff was very helpful. When we travel I look for a place with a bar and food options and looked like this fit the bill. We had been traveling and just wanted to sit at a bar and have lunch and a beer. We were told we couldn't sit in the bar so we took an uber downtown where there are many options. Friday night the bar stayed open until 1 and there was a lively crowd. Saturday we got back from the concert and were turned away due to "lack of business" as the manager told us. They basically didn't want to stay open. There were at least 30 people wanting to get in. We again took an Uber downtown with some other hotel guests. Bottom line stay downtown around target field because there is nothing around this hotel and they obviously don't care to provide food and drink. We really tried to like this place. The bar staff makes me give this whole place a bad review even though the front desk tried to make us happy.

"good job"

5
20/08/2016

Nice place to stay in downtown Minneapolis. Close to Target Field and US Bank Stadium. We walked to both. I was also able to park my car there for 5 days on a 2 day stay and trip out of town and back.

"Forever Royal!!!!"

5
18/08/2016

Second trip to Minneapolis to watch the Royals vs. Twins. Loved this hotel. Very clean and close to all the great places to eat and nice walk to Target Field. Stayed here in 2014 and will definitely come back next year!

"Milk and cookies at 10pm!"

5
17/08/2016

Considering the surrounding hotels were upwards of $200, this place was at least in the $150 range, so we decided to try it. It looks like they're going through some renovations because some of the windows were boarded up on the one corner, so I was a bit nervous, but it was actually quite beautiful and almost historic looking inside. Plus, at 10pm, the serve warm cookies and milk in the lobby. We were bar hopping and made sure to make it back for the sweet evening treat. They had a shuttle to the Twins game, which was another big draw, but it wasn't as far as I had thought and we walked instead. The area around this place looked pretty safe, but there were some other areas in Minneapolis that were a bit sketchy, so we took an Uber back to the hotel at night. I'd probably go back to this hotel if I go to see another baseball game. It was clean and well maintained inside, no complaints about anything in the hotel room, or anything like that. Everyone was super nice when asking for directions on how to get to different places. A storm knocked us out of the Internet a few times, but there's really nothing the hotel could do about that.

"Always a very nice place to stay."

5
16/08/2016

The Normandy is our favorite place to stay in downtown Minneapolis. It's even better now with the Government Plaza railway station two blocks up the street. The poolside rooms are really a good way to stay and relax while exploring the big city.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful location and convenient poolside rooms! We look forward to seeing you again at The Normandy Inn!

"MinnCon"

5
16/08/2016

This hotel was a pleasant surprise and very close to the convention center. The amenaties within the hotel that were included which was one reason why we selected the hotel. Large rooms, comfortable beds, very clean

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our multiple amenities, excellent location, comfortable beds and high cleanliness standards! We hope you have a chance to visit us again in the near future!

"great location"

4
15/08/2016

The Normandy is located right in the middle of downtown- an easy walk to the stadium, restaurants, bars and scenic destinations. The on site parking is a plus and at a pretty decent rate. The shuttle service is a great option for getting to the stadium.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location and convenient parking! We hope you have a chance to visit us again in the near future!

"a real "sleeper""

5
15/08/2016

Due to some work at our home we needed a place to stay for a number of nights. The Normandy Inn and Suites is right down the block from our offices, so that seemed logical. WE LOVED IT!! While it might have a sort of "tired" exterior in places, the interior and the guest rooms were FANTASTIC! The food and service in the restaurant was out of this world! (Best chef in Minneapolis, hands down!) The staff couldn't have been more professional or friendly, and we felt that they really put a great face on Minneapolis to out of town visitors! THANK YOU NORMANDY!!!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our well appointed guestrooms, fantastic Normandy Kitchen Café & Bar and professional staff! We hope you get a chance to visit us again at The Normandy Inn!

"Great experience"

5
14/08/2016

Have stayed at this hotel multiple times over the last few years due to health concerns. Location to the hospital we were located at was great (2 blocks). The staff is always pleasant and helpful. They try to accomadate as best as possible. Love the cookies and milk at 10pm. Close to many different attractions. Rooms have always been very clean and nice. The food might be a tad spendy then what we are used to but well worth it.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our convenient location, helpful staff, freshly baked cookies and milk, clean guestrooms and fantastic Normandy Kitchen Café & Bar! We appreciate your loyalty and look forward to seeing you again soon!

"Best Western Normandy Inn & Suites"

4
13/08/2016

Enjoyed our stay at Best Western Normandy Inn & Suites. The hotel is quaint and comfortable. Hotel staff was professional and courteous. The quality of the hotel is well worth the value not to mention conveniently located in downtown Minneapolis.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our comfortable environment, professional staff, convenient location and wonderful value! We hope you have a chance to visit us again in the near future!

"Good rooms for a reasonable price in downtown Minneapolis"

5
12/08/2016

This is clearly one of the older properties in downtown Minneapolis, but the rooms have been updated and well maintained. The staff were friendly and helpful. The free WIFI was great and worked well. The room prices were comparable to or slightly cheaper than other properties in the area, but like all downtown hotels they are more expensive than hotels outside of the downtown region.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our well appointed guestrooms, friendly staff, complimentary Wi-Fi and reasonable rates! We hope you have a chance to visit us again in the near future!

"Best Western Normandy"

3
11/08/2016

The hotel was in a good location, but it was older but they were in the process of remodeling. Our room smelled musty. The room itself was nice and the cleaning staff were good. They didn't offer breakfast which was a disappointment. The check-in staff were very friendly and helpful.

"Great for in City Walking"

4
11/08/2016

Had to train for work in down town Minneapolis and did not have to take the car out of the hotel lot the whole stay. Was nice to walk and safe neighborhood. Close to Walker Art Museum and great eats on Niccolette Street. Vikings Stadium in only a few blocks as well.

"Convenient Location"

4
10/08/2016

This hotel gave a weird first impression. It's an older hotel and the area on two sides is currently under construction. We checked in at night, and the clientele in the parking lot looked a little iffy. But once inside the hotel is really interesting. Our room was very nice, clean, and quiet. We heard absolutely no downtown street noise. Everything was quite comfy, and the chocolate chip cookies at 10 p.m. were a nice touch. It took a couple days of exploring downtown Minneapolis to begin to appreciate the location of this hotel. It's within easy walking distance to shopping, great restaurants, and the Stone Arch Bridge park and trail. Parking is plentiful and, at $9 a night, is the cheapest among the downtown hotels. I don't think the hotel offers breakfast, and we weren't informed there was a pool at check-in, so we never saw it. I don't think we got the full advantage of the hotel, but overall it was decent with a good location at a reasonable price.

"Milk, cookies and parking issues."

4
10/08/2016

I stayed at the Normandy while on a baseball holiday. The hotel is about a 20 minute walk from Target Field and they offer a courtesy shuttle for those for whom the walk would be a bit of a challenge. The room was clean, beds were comfortable and all the little amenities one expects were there. Alongside the ice machine there was a cold water dispenser so we could have ice water in the room. There is a small firness centre & a nice pool. We didn't try the restaurant or bar. The staff at the front desk were all courteous & efficient. Ditto the cleaning staff. The only minor quibble I might have is they charged us for parking then on weekdays they also rented out parking spots to people working downtown so, on a couple of occasions we couldn't find an actual parking spot & had to park alongside the building in a breezeway. I would suggest if you're going to charge guests for parking you should ensure they actually get a parking spot. All in all, it was a pleasant and affordable stay and they serve milk & cookies in the lobby every night at 10. How could you not like that?:

"Quick night stay"

4
09/08/2016

We were walking distance from the Target Center. it was a good mile, but very doable. We were placed in a room overlooking the pool, and all we could hear were children screaming. we called the front dest and within minutes a staff member brought us new keys to a room across the hall. I was very impressed at how quickly they responded. Kudos to them! The linens and bed were great! thats all we had time for.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, attentive staff and comfortable beds! We hope you have a chance to visit us again in the near future!

"Downtown"

4
09/08/2016

Always stay here for football season. Wonderful help and a great pool and hot tub. Our room which I request all the time just had a smell to it. Couldn't pin point it and didn't complain. Sitting area around pool is great also. There is some construction or remodeling going on.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your kind comments about our wonderful staff and comfortable pool atrium! We will pin point the smell you mentioned and take care of it right away. Thank you again for your loyalty and we will see you again for the next game!

"Good location"

4
05/08/2016

Great hotel in downtown Minneapolis. Easy to walk around places and easy access to Metro. Breakfast was good. Nice staff and great room. Easy parking outside. We did not use pool, so no experience with that.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, friendly staff, well appointed guestrooms, convenient parking and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Can't beat the price for downtown"

4
04/08/2016

Great affordable downtown spot. Close to the blue line to take to Mall of America, and close to US Bank Stadium. Construction was going on but what can you do, it definitely wasn't disruptive. Cookies were awesome! The only thing we complained about was that there was no fan in the bathroom, but we liked that the sink area was separate from the toilet/shower.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our convenient location, great value and freshly baked cookies and milk that we serve each evening! We hope you have a chance to visit us again in the near future!

"Business Trip to Minneapolis"

5
03/08/2016

Attended two days of legal proceedings held in the hotel Boardroom. Stayed at the hotel and ate several meals in the dining room. Short meeting in the lounge. Although the exterior of the property with construction scaffolds and board-ups were a bit disconcerting, once inside, all was well. The property is well maintained, comfortable and clean. All staff were professional and attentive. Highly recommended for budget business travel.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, comfortable guestrooms, professional staff, great value and fantastic Normandy Kitchen Café & Bar! Thank you for your understanding as our construction projects will really improve the guest experience and they should be completed by the beginning of September. We hope you have a chance to visit us again in the near future!

"I don't know what this means"

4
03/08/2016

The hotel is a quality stay near the convention center. There are not too many restaurants in the area. It is close to the I-94 interstate, so access is good. The hotel is a bit outdated in the lobby area, but the pool and rooms are nice.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our convenient location, newly renovated pool atrium and well appointed guestrooms. If you have a chance to visit us again please stop by the front desk so we can explain the many different dining options in the area including our own Normandy Kitchen Café & Bar!

"Awesome"

5
02/08/2016

Very nice stay - quiet and comfortable. Staff was very helpful with check in and check out. Rooms were very neat and clean. Breakfast in the restaurant was delicious and staff were very polite. Parking was easy.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our quiet and comfortable guestrooms, helpful staff, high cleanliness standards, convenient parking and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again at The Normandy Inn!

"Best Western - Normandy Inn and Suitess"

5
02/08/2016

Wonderful, charming Hotel to stay at while in the Minneapolis downtown area. We are always so impressed by the friendliness of the staff, the comfort and cleanliness of the room, the excellent food and the great location. We can't say enough about this Hotel.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our charming atmosphere, friendly staff, high cleanliness standards, comfortable guestrooms, centralized location and fantastic Normandy Kitchen Café & Bar! We look forward to your next visit at The Normandy Inn!

"Will Remember This Place!"

5
31/07/2016

We were in town for a vacation at the MOA, and we had tickets to the Twins game. Despite the construction downtown on nearly every street, we found the Inn without too much trouble. The staff was very helpful is getting us acclimated! The pool and hot tub were the best we had the entire week. The room was large and clean! They even had adjoining rooms. We will remember this place the next time we are in Minneapolis. Worth the stop. Oh.....they even shuttled us to the night game and picked us back up! Not fighting traffic and construction? PRICELESS!!!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful staff, spectacular pool atrium, high cleanliness standards, oversized guestrooms and complimentary shuttle service! We look forward to your next visit at The Normandy Inn!

"Cozzy hotel, excellent service"

5
31/07/2016

This hotel is perfect to visit Minneapolis´ downtown. The rooms are so comfortable, and teh personnel at the hotel are very professional and help in whatever you need. Also the amenities are always in great conditions. The pool in winter time is awesome. I love this place!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our comfortable guestrooms, professional staff, loaded amenities and newly renovated pool atrium! We hope you have a chance to visit us again in the near future!

"Great Location!"

4
29/07/2016

I've stayed at several hotels in the downtown area and this was by far the easiest to get to! Right off of 35W, easy parking! Several great restaurants and shopping within walking distance. Rooms were great, clean. Our AC went out at 2 am, we were moved to the room next door. We were given $100 off our rate at check out which was a nice surprise. The cookies were yummy, but to try and get one from the lady handing them out was difficult! She was not going to let us take one to our friend in the bar and when she came in to give her one, wouldn't let anyone else have one in the bar. It's not even about the cookie, it was how she spoke to the couple next to me. He asked for another cookie, she wouldn't let him have one, he asked why she was being so stingy, being funny... her response- Don't be so rude, we provide these free of charge to you and she went on and on about these goofy cookies! OMG, we paid $200 a night for these rooms and you won't let the poor guy with his wife on their anniversary have an extra cookie?? It became quite comical. Everyone else, from the front desk clerk, to maintenance, to the bartender were great, excellent customer service! Cookie lady, not so much... you never berate a guest, especially over a cookie! Overall, great place to stay!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, high cleanliness standards and fantastic staff! I will be sure to share your comments with our "cookie lady" to ensure this does not happen to guests in the future. Overall, we are glad you enjoyed your stay and we hope to see you again at The Normandy Inn!

"Normandy Inn & Suites - Surprising Quality"

5
29/07/2016

I booked a room for two nights in Minneapolis to attend a conference. It was the least expensive of choices provided by the conference booking agency and within a short walk to the convention center. While the exterior may not have the same appeal as the Hyatt of Hilton, this hotel was outstanding and a great value. It turned out to be a short walk to Target Field also. The hotel was extremely clean, nice room, quiet, and the restaurant food was equal to anywhere else in town. I was extremely impressed with the food quality. The staff were friendly and helpful.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, wonderful value, clean and quiet guestrooms, friendly staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Good rates, great parking, good location"

5
28/07/2016

The staff here is always very friendly and pleasant. Very close to Hennepin ave, we walked there. Lots to do nearby. Rooms very clean and quiet. Their Parking is the best around that area making it real easy to run out for anything you might have forgotten.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great rates, convenient parking, centralized location, clean and quiet guestrooms and friendly staff! We hope you have a chance to visit us again soon at The Normandy Inn!

"Interesting interior, ok stay."

3
28/07/2016

Stayed two nights as part of a road trip from Chicago to Los Angeles. Plenty of car parking at $9 + tax per day. Staff very friendly and welcoming Good size room, clean and tidy. Small fridge. Medium size flat screen TV with plenty of channels. Comfortable beds. Wi-Fi ok at around 4mbps. Bathroom clean and tidy but small with separate basin which is not practical or hygienic! Also a very small amount of counter top and shelving so difficult for three peoples bits and pieces. Fairly clean and tidy but tile grout needs some deep cleaning! Didn't use pool or breakfast area (no free breakfast). Hotel is central to city, walking distance to many visitor areas. The Mall of America is a fairly quick drive via the freeway… worth a visit! Interesting interior to the hotel, well presented, reasonable stay.

"good location, good hotel, quiet perfect"

4
24/07/2016

Hotel is downtown, not for far from the Stone Arch Bridge. Hotel architecture is surprising, amazing. Inside it is nice. It includes a pool and a fitness center but I didn't use it. - no time. The breakfast is not a buffet but it is fast, great and cheap.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, quiet guestrooms, newly renovated pool atrium, 24 hour fitness center and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Nice Hotel but not so pet friendly"

3
23/07/2016

Really is a nice hotel but our experience was marred by a ridiculous pet agreement. I've attached a picture of it. We reserved our room several weeks ahead and we're not told that someone would have to be in the room with our Bichon 24/7 when we called to make the reservations. We have traveled extensively with our well behaved dog and have never seen such an outrageous pet agreement. Of course, there were no last minute pet friendly vacancies in other hotels when we were presented with this after traveling well over 1000 miles!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! Our pet policy is in place to protect our guests from noise issues that come with unattended barking dogs and for the security of our staff if we have to go into a room with an unattended dog. Even though your dog is well behaved that is not always the case when having an open dog policy at a hotel. Overall, we are glad you enjoyed your stay and hope you choose The Normandy Inn on your next visit!

"Had a great time an found the Normandy Inn to be just what we needed"

5
22/07/2016

The price was right. We had two rooms and they were both clean. The staff was courteous and helpful. Very hot day - used the shuttle service. Walked back from the venue - it was easy and safe. Would go there again

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful value, high cleanliness standards, helpful staff, complimentary shuttle service and convenient location! We hope you have a chance to visit us again at The Normandy Inn!

"Nice hotel"

5
21/07/2016

This is a nice hotel and reasonable price for the accommodations. The staff was very helpful and courteous. The location is good too, not too close to the freeway and still within walking distance of pretty much everything downtown. If I find myself back in Minneapolis again, I would definitely stay here again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful value, helpful staff and centralized location! We hope you have a chance to visit us again at The Normandy Inn!

"The place to be when going to a GAME! "

5
20/07/2016

You cant beat the Normandy when in town for a Twins, Vikings, Wolves game or any event downtown! Top notch staff, kitchen has super delicious food and and you cant beat the character and comfort of the hotel and the sincere care from the staff!!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, wonderful staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Perfect Date Night"

5
17/07/2016

From the time we checked in until the time we checked out the next day everything was perfect. Our room was very nice, clean and quiet. The staff were very helpful and the shuttle driver even saved us from the rain. Thank you for a wonderful 24 hrs. Will definitely consider staying here again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, quiet guestrooms and helpful staff! We hope you have a chance to visit us again soon at The Normandy Inn!

"Nice comfortable place."

5
16/07/2016

Very comfortable beds and super clean rooms. The staff was friendly and there was very good service. Hotel was easy to find with quick interstate access. We didn't have time to swim but he pool area looked clean and relaxing. Maybe next time!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our comfortable beds, high cleanliness standards, friendly staff, convenient location and newly renovated pool atrium! We look forward to your next visit at The Normandy Inn!

"very comfortable"

4
15/07/2016

stayed one night only may 2016 and was happy with the room and service.we walked to the mall in the town centre for dinner at an irish pub and would recommend this as well.room had two double beds and plenty of power points. cannot say much more as one night stay only ....check in and out was very fast and staff also very good.this was a very comfortable place and we will return.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our comfortable guestrooms, centralized location and professional staff! We look forward to seeing you again at The Normandy Inn!

"Hotel Stay"

5
15/07/2016

I thought everything was great but the food was uneventful. There was not much of a variety in selection of food to choose from, and when you are on a limited business budget, there was even less of a choice of food to pick from.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and apologize that you did not find much variety in our menu. Our Normandy Kitchen does classic comfort foods all prepared from scratch so no detail is overlooked. Overall, we are glad you enjoyed your stay and we hope to see you again at The Normandy Inn!

"Overcharged over $200.00 on credit card."

1
12/07/2016

Whole area under construction so driving around tenuous. Restaurant closed so we could not get lunch. 2girls and one guy screaming at each other at 1 AM out in back parking lot....no security. When we returned home and checked our credit card, Best Western + Normandy in Minneapolis had two additional charges totalling over $200.00....above and beyond our room charge. What?!?! I called and was told it was a damage deposit and would be "dropping off" my credit card in several days. We have never had this happen and don't plan on staying at another BW if this is their policy. What is the scam....

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Upon check in we authorize your credit card for the full amount of the stay + $50 for incidentals. This will appear on your statement as a pending charge and we finalize the transaction at check out time. If there were no incidental charges we pull out the amount for room and tax from the authorization hold and release the remaining unused funds. With debit cards it varies how long the communication can occur for the unused funds to "drop off". We release the funds immediately but each bank varies depending on the size of the institution on how long it takes them to get this communication. I have seen the communication take anywhere from 0 to 15 business days. If you would like any further clarification of our authorization hold policy I can be contacted directly at 612.370.1400 or [email protected] On your other comments I would like to mention that our Normandy Kitchen Café & Bar is still open and serving the same classic and comfortable dishes for breakfast, lunch and dinner. Thankfully, the road construction in front of our building has moved further down the street and is no longer blocking our front entrance. Lastly, we do have overnight security so if there are any issues that happen late at night we would appreciate a call to the front desk so we can handle the situation immediately. I hope this review does not deter anyone from choosing Best Western Plus The Normandy Inn & Suites as we are consistently praised as the best valued hotel in downtown Minneapolis!

"don't let the exterior fool you"

3
11/07/2016

ok, this is undoubtedly the ugliest exterior i have ever seen. what were they thinking? the inside is not nearly so bad - the inside common areas are better and the rooms are pretty comfortable. the restaurant and bar are serviceable. pool pretty good. no vending machines on any floor( you have to by things from the desk ). good location but if you have a car they charge you to park . the biggest complaint is we stayed five nights instead of the reserved four and they charged us a whole lot more for the extra day ( a tuesday! ),

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you enjoyed the inside of our hotel, comfortable guestrooms, newly renovated pool atrium, centralized location, convenient parking and fantastic Normandy Kitchen Café & Bar! Our rates do fluctuate based on demand so the most reasonable rates can always be guaranteed by booking in advance. We hope you have a chance to visit us again in the near future!

"Normandy Inn Minneapolis"

5
11/07/2016

I've stayed at this hotel twice. Once in July 2015 and again in July 2016. If I go back to Minneapolis in 2017 I'm sure I'll use it again for the following reasons: (1) Conveniently located. I was able to walk to most of the things I wanted to do. It's in the downtown area. (2) On both visits the hotel was clean in all public areas I could see such as the lobby and bathrooms. And they put out a water tank filled with fruit in the lobby for anyone to drink from. It's great to use this on hot days. (3) People working at front desk were pleasant and helpful with questions I had about the area and other things. (4) Cost. I paid what I would consider reasonable prices both visits. several other hotels I looked into in the same vicinity were more expensive. I like this hotel and will reuse it until they give me a reason not to. but I really doubt that will happen.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our convenient location, high cleanliness standards, helpful staff and wonderful value! Thank you for your loyalty and we look forward to seeing you again soon at The Normandy Inn!

"Cozy Place To Overnigt Post NFL Game"

4
10/07/2016

Stayed here in December 2009. Firstly the hotel staff were very understanding at my late arrival. I missed my flight the night before and telephoned the hotel as soon as I landed. As I was staying in Best Western O'Hare and had to pay extra for this room, I wasn't charged for the night I missed. The next day when I checked in, was told that I couldn't check in until the afternoon. The staff at reception were able to keep my luggage until check-in which was really appreciated as I had to attend a Bengals v Vikings game at the then Mall of America Field. There was free cookies in the evening and hot chocolate/coffee! Slept really well!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
We are happy to get your feedback after all of these years since your last stay. Many things are still true as we still have a very accommodating front desk staff, freshly baked cookies and milk served every night at 10pm and we are now located only 5 blocks from the new US Bank football stadium! We hope you get a chance to visit us again to see all of our new improvements!

"Pretty good"

3
10/07/2016

First of all, beware of the construction going on. The whole block where the main entrance is located is closed to traffic and parking, even for check in. That alone was a major hassle. The rooms are updated and comfy. Best pillows I've had. The restaurant has very good breakfast food, if not a bit pricy. The AC window unit is loud when it kicks in. Probably would have been 4 stars without the construction.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you enjoyed our comfortable guestrooms and fantastic Normandy Kitchen Café & Bar! The city has been putting in new gas lines on all streets of Minneapolis and they will be finished with our front entrance street by the end of the week. We hope to see you again at The Normandy Inn!

"Great hotel for a downtown stay!!"

5
08/07/2016

We needed easy access to the stadium downtown and the price was right. The room was neat and clean, parking was included in the rate, the swimming was spacious and inviting. The restaurant staff was a bit odd but I wouldn't hold that against the hotel in terms of a rating. We would stay again!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, great value, clean guestrooms and newly renovated pool atrium! We look forward to seeing you again at The Normandy Inn!

"Pretty, clean, sophisticated"

5
08/07/2016

Very nice hotel. If you are traveling with kids, book a room that opens onto the pool area, which is spotless. The whole property is very clean and lovingly maintained. Rooms are spacious, comfortable, and clean. Beds are comfortable. There WAS some construction noise on the dates we stayed but it was city street construction and couldn't be helped. Warm chocolate chip cookies and milk nightly. No continental breakfast at this location.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our newly renovated pool atrium, high cleanliness standards, spacious guestrooms, comfortable beds and freshly baked cookies and milk! We hope you have a chance to visit us again soon at The Normandy Inn!

"Perfect location for a business trip"

5
06/07/2016

The third annual visit to the Normandy Best Western Plus for me. Normally a two night stay before flying back home. I like the location, it's a 'strange' little hotel, based amongst the skyscrapers of Minneapolis. This makes it a perfect place to stay in the downtown region with 30 minute links to the airport via the tram. The rooms are very comfy, the bar is extremely friendly and the food is great. Not the cheapest hotel but it is for the location.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, comfortable guestrooms and fantastic Normandy Kitchen Café & Bar! Thank you for your loyalty and we look forward to your next visit at The Normandy Inn!

"Great hotel in downtown Minneapolis"

4
06/07/2016

I'm usually reluctant to stay in Best Western hotels without a direct referral from someone I know and trust. However, for a work trip, this hotel was the closest to our meeting facility, and the reviews were good. The room was clean, large, and well maintained. You are downtown, within walking distance of Target Field and US Bank stadium. The attached restaurant was good for breakfast, if a little pricey, but not outrageous. I have no reservations recommending this hotel to others, and will stay here again if in downtown Minneapolis!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, high cleanliness standards, large guestrooms and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again at The Normandy Inn!

"Excellent Value Hotel in the Heart of Minneapolis"

5
06/07/2016

Spent a week at this hotel with a large group of colleagues. Large groups are traditionally difficult to handle, from check-in to check-out, with the different small and big issues arising from sheer number of people all with different preferences, requests, prob;ems etc. However this hotel and its wonderful staff took it all in stride and handled it wonderfully. Positives: - Staff, staff, staff! Can't speak highly enough about he polite, helpful and knowledgeable people who work here. Great job! - Rooms: clean, spacious, comfortable, with all the necessary things that a hotel room should have. - Pool. Free pool! - Hotel has free WiFi. Negatives: - Breakfast was not included in our Government rate, so we had to pay separately and it was a bit on the expensive side with an omelette, toast and OJ amounting to $20 at the hotel restaurant. It's tasty but it's pricey. - Hotel has a gym - a huge positive, hotel gym is on a small side and around 7AM it was almost always really busy - not a huge positive. However, I was jet-lagged and worked out around 5-6AM, so not that many people were around. Overall, a wonderful place, enhanced greatly by their staff. We will surely return.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful staff, comfortable guestrooms, high cleanliness standards and loaded amenities! We look forward to your next visit to The Normandy Inn!

"Great bargain downtown"

5
01/07/2016

My companion and I had tickets for an event at the State Theater. There must have been a convention in town because prices for rooms were much higher than previous stays in downtown Minneapolis. Thankfully, the Best Western still had some rooms left under $200/night. I also liked that parking was reasonably priced and not valet parking. We have a motorcycle so we prefer self park situations. I panicked when I saw the construction on the side of the hotel. I am a light sleeper. Thankfully, I could not hear it in my room. The hotel has a retro charm that not all may appreciate. I thought it was fun. The staff was very friendly. When we checked in, the man offered us a shuttle ride to the theater. We decided to walk because the weather was beautiful. Our room had the most comfortable beds. There was a water dispenser with a reverse osmosis system on our floor. What a great idea! I did notice a bit of dust on our lamp, but everything else was clean. The refrigerator kept our beer cold. The room was quiet despite hotel construction, street construction and some building going up across the street. We had a little trouble getting out of the parking lot. However, the staff was able to help us. (No one else had trouble - user error?) We didn't have a chance to user the pool or hot tub.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, convenient parking, friendly staff, comfortable beds, reverse osmosis water machines, high cleanliness standards and quiet guestrooms! We hope you have a chance to visit us again in the near future!

"Friendly stay in the heart of Minneapolis"

4
28/06/2016

We came for Twin Cities College Tours. The suite was comfortable for us with a teenager. The pool is pleasant and refreshing. Cookies and milk in the lobby was a great touch. The location is great for exploring downtown Minneapolis. The staff was polite and knowledgable. Overall a very pleasant and relaxing stay.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our well appointed guestrooms, newly renovated pool atrium, freshly baked cookies and milk, centralized location and knowledgeable staff! We hope you have a chance to visit us again in the near future!

"A good spot in the middle of downtown"

4
28/06/2016

I spent the night while at a conference. They had a good rate and are convenient to much of downtown including a mile+ from Augsburg College. It's a big place and it's laid out a little funny, but once you figure it out it's a hotel, you find your way. I did have a hard time getting to the parking lot due to massive road and building construction. WAZE wants to take you to a different door, not the one you need, FYI. Clean room, quiet and good room service from the Normandy Kitchen. I'd stay here again for sure.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, high cleanliness standards, quiet guestrooms and fantastic Normandy Kitchen Café & Bar! We apologize for the inconvenience of the road construction but future travelers will be happy to hear that it is completed. We hope you have a chance to visit us again in the near future!

"Don't let the location fool you; not worth the money!!"

2
27/06/2016

The Best Western Normandy Inn is an old hotel in the heart of downtown Minneapolis. While the location is great; the hotel is not. Rooms are old and outdated and there were places in the room that were not very clean and you could tell that they hadn't been given much attention in a while (corners, bed headboard, behind nightstand, shower grout, etc.). Due to the construction on the street, getting into the hotel is problematic if you arrive by taxi (the front entrance is basically blocked off). The saving grace for this hotel is the restaurant; the food is very good, and the staff is nice.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are happy you enjoyed our great location, friendly staff and fantastic Normandy Kitchen Café & Bar! The Normandy Inn is well known for our high cleanliness standards and well appointed guestrooms. It was troubling to us to see your review and I will be sharing this with our staff to ensure cleanliness items are not overlooked. Future travelers will be happy to hear that the road construction near our front entrance is completed. We hope you have a chance to visit us again so we can show are improvements and a truly superior experience!

"An unexpected overnight stay in Minneapolis "

5
27/06/2016

Had a great visit at this hotel. The staff was very knowledgeable and friendly. So glad they had availability for all 5 couples. Had to stay unexpectedly but it turned out fabulous. The bar had incredible food did not expect that. Visited the Mall of America.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our knowledgeable staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Stay here when you're in downtown Minneapolis!"

5
25/06/2016

Thoroughly enjoyed my stay at this hotel! The construction outside was a wee bit of a hassle to navigate, but the experience inside the hotel far exceeded my expectations. Comfortable and spacious suite nicely decorated, super-personable staff, good coffee (important!), and easy walking distance to my conference, the Nicollet Mall, and more. The 10pm cookies and milk are worth the trip downstairs! Appreciated the sustainable focus of the hotel, e.g. toiletries, policy for changing linens and towels. Thank you for a wonderful home away from home!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our comfortable guestrooms, wonderful staff, great coffee, centralized location and freshly baked cookies and milk! We hope you have a chance to visit us again in the near future!

"Good hotel with some difficulties"

4
25/06/2016

The Best Western in Minnesota is a nice place to stay but has some drawbacks. First, I will say that the hotel staff is generally first-rate but the layout of the hotel is problematic. Try to get rooms in the front of the hotel as the rooms on the parking side seem to be filled with kids and other loud people. Noise is a problem. Also, the fitness center is located in an isolated part of the hotel (basement next to the guest laundry). if is adequately equipped. Note that breakfast is not included but if you do indulge, it is not cheap nor are the portions large. Also, not included is a $9/day parking fee. That being said, the rooms are nice, the pool and the hot tub divine and the bar cozy enough to relax in.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you enjoyed our fantastic staff, reasonable parking rates, well appointed guestrooms, newly renovated pool atrium and cozy bar! We apologize that you experienced some noisy guests during your stay and would urge you in the future to contact hotel staff immediately as we quickly resolve noise issues. Thank you again for reviewing The Normandy Inn and we hope to see you again in the near future!

"Great location, not a great experience."

3
23/06/2016

I got to the hotel and the customer service at the desk was very good. However, after checking in and parking and heading up to my room, I realized that there was not a secure entrance from the parking lot. It was basically open to the public with no desk or greeter and no need to use your key card. Feeling a bit paranoid, I then realized that the extra lock on my room was not very secure (loose and wobbly). The view was a nice downtown view and the black out curtains were WONDERFUL. I did not visit the pool nor restaurant. Other complaints: 1. There was food in the fridge, which was NOT mine...YUCK! 2. The water that was offered (via purifier) was not available (machine broken). 3. There were places in the room that were not very clean and hadn't been given much attention for some time (corners, bed headboard, etc.) 4. I tried to watch television and the connection was so bad (digital) that I couldn't even get through 5 minutes at a time without missing either the dialogue or picture (I actually timed this out of curiosity). VERY FRUSTRATING! This happened all evening and while trying to watch the news in the morning. It was a good location for my early morning meeting. With all of the construction downtown, it still took me some time to get there, but it would have taken much longer if I had stayed anywhere else. Overall, I might stay again, if I had an early morning meeting. But it would only be if I couldn't find something else that would work.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! You certainly did not experience what should have been a superior stay that most of our guests experience. We really appreciate your feedback and I will be sharing this review with our staff to ensure a much more enjoyable stay for our future guests. We are glad you enjoyed our centralized location and great customer service and hopefully you choose to stay with us again so we can show you our improvements! If I can be any help for future reservations or any questions or concerns I can be contacted directly at 612.370.1400 ext. 504 or [email protected]

"Best Hotel"

5
23/06/2016

Enjoyed every day stayed! It was a pet friendly hotel which was very important to our family pet. Love the location and the each and every staff was helpful and very polite. Parking was not a problem along with checking in and out. My family loved the 12pm check out time, giving us plenty of time in the morning!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, helpful staff and convenient parking! We hope you have a chance to visit us again in the near future!

"Best bed ever!"

5
23/06/2016

It was the best hotel bed and pillow I've ever slept on! Great after a night at a Twins game and a few stops at the local pubs. Excellent service. Would stay here again and again! Great breakfast in the morning!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our comfortable beds and pillows, centralized location, excellent staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Wonderful hotel"

5
22/06/2016

We have stayed here twice and had great experiences both times. Staff is friendly and willing to help or recommend places. The bar has great wait staff and my cocktail was never empty. Ate at the restaurant one night and it is good plus service was excellent. Train is easy walk for transit if needed. It is my go to place to stay in Minneapolis. Parking is easy and the fee isn't bad for onsite downtown parking.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our friendly staff, centralized location, convenient parking and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again in the near future!

"Three blocks off the beaten path."

4
22/06/2016

The room itself was a bit off. I had to haul my suitcase up a flight of stairs and there was no elevator service for the floor. There was also no internet availability in my room -it worked fine in the lobby but not in my room. The staff was more than helpful though and adjusted the cost of my room accordingly. The hotel is three blocks from the light rail and three blocks from a good selection of restaurants and I don't mind a little walking. Room service was a bit inconsistent in terms of quality and availability. One morning they informed me that I could come down to the restaurant and pick up my breakfast as they had no one available to deliver. What sort of service is that? Overall I was happy with my stay especially once they reduced the cost of my room to a more reasonable rate. The front desk staff rocks!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We apologize about the inconsistent Wi-Fi and room service delivery. Our complimentary Wi-Fi is available with a very strong signal in every guestroom so I will have to investigate why you had troubles. Overall, we appreciate your positive comments about our wonderful hotel and we look forward to seeing you again in the near future!

"Nice place in the centre of Minneapolis "

3
20/06/2016

Easy to make a reservation at the site of best western. Good price. Nice room with good beds. Breakfast not included but enough places around! There is a big parking place at the back. By metro also good to reach, 3 blocks away from government plaza station. There is a inside pool, nice but no garden or anything outside.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about the simplicity and best rates available on bestwestern.com, well appointed guestrooms, convenient parking, newly renovated pool atrium and centralized location! We hope you have a chance to visit us again in the near future!

"Good location, characteristic hotel"

4
20/06/2016

The hotel building is from the 1800's, it still looks beautiful and is well kept. The location is ideal with downtown just being a short walk away. The corridors are wide and have fantastic flooring, which is clearly polished daily. The rooms them self are spacious and airy, and are equipped with a fridge, safe, hairdryer and iron. As well as 2 double beds. The rooms also have plenty of surface space and an armchair and footrest. Free Wi-Fi is also available! Purified water and ice is available from the corridor. There are plenty of towels supplied as well as shampoo, conditioner and body lotion. The bar area is pleasant, though beware, any food has an automatic 20% tip added. The food though, is fantastic and worth the money, I would recommend the steak salad. All in all a great stay, would stay again if I visited Minneapolis again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, well appointed guestrooms, complimentary Wi-Fi, purified water machines and fantastic Normandy Kitchen Café & Bar! I will investigate the 20% gratuity added as it is only customary on tables of 8 or more people. Overall, thank you for the wonderful review and we hope to see you again soon at The Normandy Inn!

"Great hotel"

4
17/06/2016

The benefits of this hotel far outweigh the minor negatives. It's location is well within walking distance of nightlife. Its $9/day parking with in/out privileges add to its draw. The rooms are nice and clean, the bed is a bit soft, and the staff is friendly. The hotel is dated in some of its decor, reminiscent of a supper club, but the price is right. On site restaurant is good but expensive, same with the bar ($6 for domestic bottle) but you're paying for convenience. The cookies at 10pm are a fantastic addition!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, convenient parking, well appointed guestrooms, friendly staff, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Decent hotel but very good staff"

4
17/06/2016

Hotel was undergoing renovations and there was construction next door. We woke up to the construction in the morning but the renovations never effected our stay. Hotel is a little outdated but very clean and well maintained. They have small indoor pool and the hotel is withing walking distance of all of downtown Minneapolis. We stayed here and went to a game at Target field, they hotel had a shuttle but my husband and I just walked the 9 blocks, not far at all. The staff at the front desk and at the bar were all very pleasant and helpful.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our high cleanliness standards, newly renovated pool atrium, centralized location and helpful staff! Thank you for your understanding during our renovations as we are always finding ways to improve The Normandy Inn! We hope you have a chance to visit us again in the near future!

"All around great stay"

5
17/06/2016

We came in @9pm at the same time as a large group. We were all seen to promptly. Only the bar was serving food - everyone was seen to and the food was very good! Friendly staff, very clean, good downtown location, great food.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about friendly staff, high cleanliness standards, centralized location and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Great Hotel in Downtown Minneapolis"

5
12/06/2016

The hotel has great history and modern amenities. The staff are always courteous and helpful. The hotel is within walking distance of Target Field and Target Center. The is a variety of restaurants and stores within walking distance, including a cleverly hidden 2 story Target a few blocks away. Most streets and avenues in the area are numbers, making navigation simple. The on-site restaurant is very good and the hotel has a tradition of serving cookies before bed. The staff ensure the pool area is quiet and closed at the appropriate time.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our modern amenities, helpful staff, centralized location, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Great sleep in downtown Minneapolis"

4
12/06/2016

I have stayed at the Best Western Normandy Inn at least 3 times before. Although there was construction on the block and renos taking place in one part of the hotel, I was unaffected by noise. The room I had on the first floor was quiet and the bed was very comfortable. I had one of the best sleeps ever at a hotel. The swimming pool was unoccupied in the afternoon and I had a pleasant late afternoon swim. The front desk staff are attentive and the manager is very personable.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our quiet guestrooms, comfortable beds, newly renovated pool atrium and attentive staff! We hope you have a chance to visit us again in the near future!

"Home away from home"

5
11/06/2016

I have stayed at many hotels over the years, and this hotel was the best ever. Thank you for making my stay away from home a great one. I wish you could train every hotel chain on how great your customer service was. Again thank you and I will stay there every time I am in the Minneapolis area.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our fantastic customer service! We look forward to being of service to you again in the near future!

"Great choice in Minneapolis"

5
10/06/2016

I visited two nights with my two dogs. Great room, friendly helpful staff. Room service was very good. Nice pool and spa area. Old building is charming, but lots of stairs and doors to hold open, odd floorplan. Overall, I would definitely consider returning to Normandy and fondly remember my stay.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our well appointed guestrooms, helpful staff, newly renovated pool atrium and fantastic room service from our Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Group of buddies meeting "

3
09/06/2016

We had a group of buddies come from all over Minnesota and met here for the weekend. Hotel was in a great location as we were going to baseball games all weekend. 8 block walk from target field. Service was great at the desk and in the bar. Gave great suggestions of places to go to eat and have a few drinks. Rooms were ok. Needed to be cleaned better. We stayed in suites and clearly only the surface of things were cleaned. If you moved anything a little you would notice trash and toys left from previous guests. Overall I would go back for another weekend and even bring my family along.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location and wonderful service! We take a lot of pride in our high cleanliness standards and I will use your review as a training tool to ensure nothing is missed in a guestroom. Thank you for taking the time to review our property and we hope to see you again soon at The Normandy Inn!

"The Best for Downtown Minneapolis"

5
08/06/2016

The Best Western Normandy Inn is conveniently located in downtown Minneapolis. It is only three blocks from the Metro Transit Government Center light rail stop. The exterior is undergoing some major renovations but these activities do not affect the interior experience. This was my fourth stay and as usual everything worked and was spotlessly clean. I found the staff to be friendly and helpful too.

"Fit The Need Perfectly"

4
05/06/2016

We did a one night stay here for a Twins night game. This is an interesting establishment that controls an entire city block. (not all city blocks are equal but that's OK) You can check in via the front entrance and unload your car at the back of the hotel where the self-parking is. We did not know this was an option and unloaded on the street, then parked the car only to see our best option……no harm, no foul. Great staff at the front desk. Easy walk to Target Field. Easy escape if you are heading south by car after your stay. We would use this hotel again if we were back in town for a Twins game. Thanks for the hospitality Best Western Plus!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our convenient parking, wonderful front desk staff and centralized location! We hope you have a chance to visit us again soon at The Normandy Inn!

"Downtown Minneapolis Hotel and Restaurant"

5
05/06/2016

Beautiful Hotel. Great Location. Great Value. Employees Friendly. Great Service. Food Was Excellent. Fresh Chocolate Chip Cookies And Milk At 10 PM! Would Definately Stay Here Again.Would Definately Recommend To Friends And Family.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, great value, friendly staff, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Great Hotel - Great Staff"

4
04/06/2016

Really great hotel. Stayed in a suite, which featured a fridge, microwave, toaster, and lots of counter and storage space in a room with a sofa bed and some chairs. Main bedroom was spacious with a huge king bed and nice bathroom with shower stall. View was a bit weird - right into another hotel room about ten feet away. Hotel rooms also include pitchers as there are water dispensers adjacent to ice machines. Hotel facilities were great. Lobby area, public spaces and the pool were warm and inviting. Pool and hot tub area was awesome. Lots of sitting space. I wish the pool could be open later, though - especially on weekends. It became a communal social space and the party had to end early. The restaurant attached to the hotel was so-so. Had an issue with breakfast. Ordered a side sausage and received a side bacon. Sausage came later and I was charged for both. I guess I could have made a bigger issue out of it, but the charge should have been removed. Found their menu a bit expensive for what it is when The Hen House is right across the street. Staff at the hotel are awesome. Extremely friendly and professional. Would give the hotel 4.5/5 stars if I could. Still, recommended.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our well appointed suites, welcoming public spaces, newly renovated pool atrium and friendly staff! I would be happy to credit you for the side bacon and upgrade you to a bed and breakfast package on your next arrival so we could have a second chance at showing you the true Normandy Kitchen dining experience. We hope you have a chance to visit us again soon and I can be reached at 612.370.1400 or [email protected] to assist you in any way.

"Family going to a concert"

5
03/06/2016

Hotel was a good value! We enjoyed the comfortable lobby- piano player and welcoming atmosphere. We also enjoyed the comfortable beds and the fresh water! It was about 6 blocks to walk to Target Field. All the stay at this hotel was very pleasant!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, welcoming atmosphere, comfortable beds and fantastic location! We hope you have a chance to visit us again in the near future!

"wonderful historic hotel"

5
30/05/2016

Loved this place- beautiful exterior- like old world architecture, interior gorgeous rooms very nice and beds extremely comfortable. The only complaint was getting to the hotel was somewhat difficult due to the road construction and building construction taking place. Access to the river and the old flour mill was within easy walking distance, as well as various eating places. Highly recommend this place.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our old world charm, well appointed guestrooms, comfortable beds and fantastic location! We hope you get a chance to visit us again soon at The Normandy Inn!

"Great downtown location"

5
28/05/2016

We had tickets at The Orpheum to see The Book of Mormon in the evening. We were looking for a hotel at a reasonable price within walking distance of good food options and The Orpheum. This Best Western is a historic site at a reasonable price. They have maintained the charm and quality of property.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, charming facilities and reasonable rates! We hope you have a chance to visit us again in the near future!

"Just a delightful hotel to stay in Minneapolis Downtown"

5
25/05/2016

The staff is genuine, the location is outstanding, the pub/cafe is just right and the rooms are just right too. You can walk to some cafes and to Nicollett Mall where all the action in Downtown is. I was there in the summer and so I cannot comment on how it is in the harsh of winter

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our genuine staff, centralized location, well appointed guestrooms and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again soon at The Normandy Inn!

"Nice looking hotel"

4
25/05/2016

Staff were very responsive and helpful with everything we asked. The hotel looks quite new and is much more charming than most in the downtown area. Construction in the area and in the parking lot made things somewhat more difficult, but the parking lot should be done this week and the rest soon. The street repairs shouldn't be held against the hotel anyway.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our helpful staff and charming atmosphere! Thank you for understanding about our parking lot resurfacing as we are always looking for ways to improve The Normandy! We hope you have a chance to visit us again in the near future!

"Good choice"

4
25/05/2016

The hotel is located within walking distance of everything downtown. Plus, the light rail is only three blocks away if you want to venture farther. Easy to get to from the highway and a very helpful staff.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive feedback and kind comments about our centralized location and helpful staff! We hope you have a chance to visit us again in the near future!

"Excellent place to stay!"

5
24/05/2016

We really enjoyed our visit. Fantastic location for sports fans. We walked easily to Target Field. A shuttle was also offered. We saw it running consistently throughout the day and evening. Very nice looking and well kept building. Helpful and professional staff were always available. Our suite was very comfortable and we would definitely choose to come back.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, professional staff and comfortable guestrooms! We hope you have a chance to visit us again soon at The Normandy Inn!

"Great location, clean and comfortable rooms. "

4
20/05/2016

This is an old hotel in the heart of Minneapolis but it has been well maintained. Price is affordable and parking is reasonable. The rooms are very clean and everything has been updated. It is a 20 minute walk to Target Field and less than that to many great restaurants on Nicolette Street. Staff are great. We only ate breakfasts in the restaurant in the hotel and they were very good. This is the second time we have stayed here and find it so close to two of the best places that are a must see in this city - the Guthrie Theater (take the back stage tour) and the Mill Museum.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, convenient parking, affordable guestrooms, high cleanliness standards, wonderful staff and fantastic Normandy Kitchen Café & Bar! We hope to see you again soon at The Normandy Inn!

"an excellent downtown unique hotel"

5
20/05/2016

Normandy was an excellent downtown unique hotel. Close in, good parking, well-mannered staff, at the desk and maid attendants all. I COULDN'T find better, I am sure. There is a large clean pool area with some rooms opening directly. The food was good, and access to business district and other dining facilities easy.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our convenient parking, professional staff, newly renovated pool atrium, centralized location and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Great hotel but beware the sirens"

4
18/05/2016

This is a gem of a hotel with very reasonable prices close to the center of Minneapolis downtown. I have not stayed in many Best Westerns as they have seemed in need of upkeep but not this hotel. Excellent new decor with the rooms modern and comfortable. The resturant is great, way better that one should expect at this price range, the breakfast was truly more than I would expect. They even provide milk and cookies at 10:00pm!! So what is the catch you say?? This hotel is right on the route to Hennepin County Medical Center from I35 so on Saturday night there was a steady stream of ambulances going by complete with howling sirens. Now Sunday night was much quieter so it may be the luck of the draw. So my advice - great reasonable hotel but if you are a light sleeper ask for an inside room over the pool. Otherwise this hotel would be 5 stars for me!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our reasonable prices, centralized location, comfortable guestrooms, freshly baked cookies and milk and our fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Graduation weekend"

5
18/05/2016

Great value and a convenient downtown location. My room was very nice. The front desk personnel were all very helpful and friendly. I enjoyed some time in the hot tub the pool and the workout area. The restaurant and Lounge had excellent service and fare.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful value, convenient location, friendly staff, newly renovated pool atrium and fitness center and our Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Excellent on all levels"

5
18/05/2016

Had to go to Minneapolis (first time) for a very quick business meeting, but also had the unbelievable privilege to see a musician/concert on my "bucket list". Plus, as an added feature, I got to experience/see the 1st Ave night club made famous by Prince. That aside, the trek from the airport to this hotel was too easy and very cheap! Take the light rail and 20 minutes later you are 3 blocks from the hotel. The entire hotel's décor reminded me of a flashback to 60s/70s, but most definitely in a positive way (i.e. lots of dark wood finishes etc). The staff was very friendly, helpful with directions/ questions, and check in was prompt. The room was well-appointed and clean through out. That is my main concern anywhere and BW Normandy did not disappoint. Beds were very comfortable and there was minimal hallway noise (and no "thin walls" between rooms either). Pricing, I'm sure, changes based on local events i.e. concerts, Viking football, Twin baseball etc) but it was in my price range and a short 15 min walk to the clubs and concert venue (Target Center). I did not get a chance to eat at the adjoining diner nor partake in the evening milk/cookies, but other (return) guests raved about both. I will definitely consider Minneapolis for a re-visit(s) and can assure you I will stay here again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, reasonable rates, well appointed guestrooms, comfortable beds, high cleanliness standards and friendly staff! We hope you get a chance to visit us again in the near future!

"Clean, quiet, very nice place!"

5
18/05/2016

Very nice hotel, parking right behind for only $8/day. Clean, beautiful pool with hot tub. The room was clean and bright. You will hear traffic, but....you are in a big city! Resturant in hotel....service is slow, and food is just o.k. Walk 2 blocks down and go to Hell's Kitchen for food....very cool!! Staff is very friendly. They advertise hot chocolate chip cookies at 10pm. We had them before, and they are delicious. This last visit, they ran out, so get there right at 10!!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our reasonable parking rates, high cleanliness standards, newly renovated pool atrium, friendly staff, freshly baked cookies and milk and fantastic location! We look forward to your next visit at The Normandy Inn!

"Friendly Faces and Beautiful Views"

5
17/05/2016

The employees were some of the nicest I've ever come across! On top of that the rooms were gorgeous and very clean. The pool area and free cookies were a highlight! Great vacation spot! Highly recommended! We had a blast and will definitely come back for the next concert we go to! :)

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful staff, high cleanliness standards, newly renovated pool atrium and freshly baked cookies and milk! We look forward to your next visit at The Normandy Inn!

"Graduation Hotel stay"

5
17/05/2016

This place is top notch. Staff friendly, helpful, and available. This place is staffed appropriately to meet the needs of guest. Check in was fast and easy. The rooms are gorgeous. We had a graduation reception in one of the banquet rooms. The hotel shuttle our group of 13 to the graduation doors, then picked us up afterwards keeping our group together and not having to fight traffic and parking. We had a pool room with patio furniture right outside the door plus the suite had seating so after dinner we could mingle in that area with our party of 20. It was just unbeatable.

"Cookies and milk at bedtime"

5
16/05/2016

I enjoyed everything about my stay at The Normandy, from the charming surroundings to the complimentary fresh-baked cookies every night at ten. The staff was friendly and helpful, the room was quiet and comfortable, the location convenient. I especially enjoyed the artworks along the entrance hallway and in the cozy lobby area. The restaurant was also quiet, the food good, the host and servers friendly and competent. There was live music on Saturday night, a small jazz group and singer. The pool area is a beautiful space, with comfortable chairs where one can keep an eye on their kids while relaxing with the paper or with friends. I would certainly stay there again!

"Great downtown MPLS hotel"

4
16/05/2016

Centrally located near the University of Minnesota, Twin Cities and to downtown dining and entertainment. It's location makes it a good home base for visiting family when picking up our daughter at The U

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our wonderful location! We hope you have a chance to visit us again in the near future!

"Best ever! Totally recommend"

5
16/05/2016

Beautiful place. Clean, nice pool and hot tub. Rooms very immaculate. Breakfast very good with excellent wait staff. Have never experienced such pleasant, competent front desk staff; going over and above to make everything's perfect. Would definitely stay again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, newly renovated pool atrium, wonderful staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Clean, comfortable, convient for business"

4
11/05/2016

This hotel was picked for me for attending a conference while in Minneapolis. I was please with it's location and comfort of room. The restaurant was convenient, but was small with a limited selection.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our high cleanliness standards, comfortable guestrooms, centralized location and convenient on-site restaurant! We hope you have a chance to visit us again in the near future!

"great hotel.....lousy on-location restaurant"

4
10/05/2016

Great hotel stay , BUT will never eat at the restaurant on-site again...Prices too high for the small menu and amount of food received....and short of wait-staff....had to flag someone down for everything........BUT.....the hotel part was WONDERFUL !!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you loved the hotel and I apologize for the unpleasant dining experience. If you would like to return to The Normandy in the near future I would love it if you made reservations directly with me so I can assure the best possible rate and also provide you with some restaurant coupons. We would love to have a second chance to show how great the experience can be at our Normandy Kitchen Café & Bar! I can be reached at [email protected] or 612.370.1400 ext. 504.

"Look no further"

5
09/05/2016

The cost, location, staff, environmet, amenities, cleanliness and overall atmosphere at The Normandy are absolutely unbeatable. Book in advance; they fill up quickly & for good reason! Reverse osmosis water in lots of convienent locations throughout, w/p spa, sauna, & pool are immaculate, milk & warm cookies served at 10pm, very comfortable beds, spacious rooms and I cannot say enough how welcoming, well versed and attentive every single staff member is! I was a little surprised and slightly dissapointed in the lack of alternative & dairy free milk products.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, centralized location, high cleanliness standards, attentive staff, newly renovated pool atrium and multiple amenities! I will also look into options for dairy free milk products. Thank you again for taking the time to review our property and we hope to see you again in the near future!

"Normandy Inn"

5
09/05/2016

We truly loved staying at Normandy Inn. I personally love the old world decor and the staff were so friendly and helpful. The room was exceptionally clean and the bed was...as my husband stated...like being back int he womb!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our old world charm, friendly staff, high cleanliness standards and comfortable beds! We hope you have a chance to visit us again in the near future!

"Great quality!"

5
08/05/2016

The room was clean and beautiful, the bed was exceptionally comfortable, and the staff were very friendly throughout. It seemed like a great value for a hotel within walking distance of the downtown attractions.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, comfortable beds, centralized location, friendly staff and great value! We hope you have a chance to visit us again in the near future!

"Ok, but not without disappontments"

3
01/05/2016

I have stayed at the Normandy Inn often over the last 50 years. I will say the rooms are lovely and I was kindly greeted. BUT - never have I stayed in a hotel that will not take room service breakfast orders the evening before. I would have to call when the restaurant opened in the morning, which would have been the time I should be eating. What is the point, then? The front desk didn't even know how to call the kitchen. I was disappointed.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your feedback and thank you for your kind comments about our lovely rooms and friendly staff! We are always looking to improve at The Normandy Inn so we will discuss the possibility of having pre-ordered room service for breakfast. I am not sure what the exact details of your situation was but it sounds like you must have called when our Kitchen had closed for the evening? If you would like to discuss further I can be reached directly at [email protected] or 612.370.1400 ext. 504. Thank you for taking the time to review The Normandy Inn and we hope to see you again in the near future!

"Awesome"

5
01/05/2016

This is an adorable hotel. The staff are all accomodating and friendly like family. Lobby is super clean, cozy fireplace for cookies and milk! They offer exceptional free filtered water. Beds very comfortable. Rooms are spacious. Great location downtown. Offer a shuttle to get you around downtown. You can hear church bells chime starting at 7 am.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, accommodating staff, comfortable beds, centralized location, complimentary shuttle service and freshly baked cookies and milk! We hope you have a chance to visit us again in the near future!

"The Normandy has it all"

5
29/04/2016

One of our favourite hotels, so well thought out with every amenity on top of a great location, parking, pool, restaurant, bar, room service and a very friendly and helpful staff who are obviously proud of their hotel. Lots of special little touches too, like fresh baked chocolate chip cookies and milk every night at 10pm. We wouldn't stay anywhere else in Minneapolis!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great location, convenient parking, newly renovated pool atrium, freshly baked cookies and milk, wonderful staff and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again at The Normandy Inn!

"Good Value and Location"

5
27/04/2016

We stayed at this hotel for one night. The price was fair. Room was clean. Staff were great. Did not get to the pool but would like to come back and have a dip. We ate at the restaurant for dinner and breakfast. Both meals were very good.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, centralized location, clean guestrooms, wonderful staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again soon at The Normandy Inn!

"very clean and comfortable"

4
26/04/2016

went for an audition for my daughter in March and spent a night at this place. a very friendly and nice staff. the rooms were clean and quiet despite having a lot of kids. the exercise room was clean but the pool and the pool area was really busy with the tournament parents and children taking over the whole area with their party. the beds were clean and the area was safe with a parking for your car inside their fence. small parking fee but you can't omit that anywhere in a big city

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our high cleanliness standards, comfortable guestrooms, friendly staff, newly renovated fitness center and convenient parking! We hope you get a chance to visit us again at The Normandy Inn!

"Nice Stay at this Hotel"

5
25/04/2016

This is a lovely hotel to stay at downtown. Very quiet and comfortable. Not to far from all the activity in downtown. Has a nice home feel to it. I didn't have chance to eat in the downstairs restaurant, but I did have coffee and was nice. I like how they have the commissary and complimentary cookies at night. I do plan to return as soon as possible

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our quiet and comfortable guestrooms, centralized location, sundry shop and freshly baked cookies and milk! We look forward to your next visit at The Normandy Inn!

"Congress Stay"

4
25/04/2016

A tired looking exterior, that does not reflect the excellent hotel once inside. Great staff, large rooms and a great restaurant. Visiting a major national conference, the hotel was only a 10 minute walk from the congress centre. The rooms were clean and quiet and the milk and cookies at bed time was a really nice touch

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our great staff, clean and quiet guestrooms, centralized location, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"A Flawless Stay"

5
23/04/2016

Perfect friendly staff, flawless rooms, all the amenities one could ask for, delicious food, perfect location to downtown Minneapolis, I could not ask for a better all in one location and hotel. I would go back there in a heartbeat and without giving it a second thought!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our friendly staff, well appointed guestrooms, centralized location and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again soon at The Normandy Inn!

"Cute Hotel, But Beware"

3
21/04/2016

This hotel has a lot of charm. An older but well-maintained place to stay. Guest rooms are fairly spacious and comfortable. It's a bit of a maze to get around but that's part of the uniqueness and charm. It's what sets this hotel apart from chains like Hilton and Hyatt. But, having said all that, there is massive construction in the area. You don't have to worry much about noise.....at least not at night. That's not the issue. The problem is the traffic. There are detours nearby and traffic is horrendous.....and that is saying a lot from someone who lives in NJ. I was returning one day and was just a few blocks away, but it took me 25 minutes to gets there.....from just a few blocks! It looks like they are building a new stadium in the area. I would be willing to stay here again but not until the construction of that stadium is complete.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our charming atmosphere and comfortable and spacious guestrooms! The entire downtown area is being effected by massive development projects. We are excited that the new stadium is nearly complete and will be ready to host events and the upcoming Vikings football starting this August. Public transportation has been crucial during this construction faze in the downtown area and I would also suggest future travelers to consult with our front desk for preferred traveling routes. We hope to see you again soon at The Normandy Inn!

"Conference trip"

4
21/04/2016

Found the location for the Minneapolis conference center very good as it was only a 15 minute walk which I used. The shuttle service was available for any excursions we wanted in the downtown area. Staff was exceptional and the food was above expectations.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, complimentary shuttle service, exceptional staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Old is gold. And Value."

5
20/04/2016

This was a surprising find for me on a business trip. This was one of the cheapest during my travel, so after reading many reviews decided to go with it. It has old charm to it. Pretty clean. I think the most outstanding part of this hotel is their services. Both the front desk and the servers at the restaurant were stellar. The room and bathroom were very clean, except the bed skirt, it made the bed look old and worn out. The flatscreen 40ish inch TV was fed by HD channels, so lots of choices if that's what's important. The indoor pool was small, but decent. If you decide to eat at the restaurant at the hotel, try the risotto. It was phenomenal. Also, there are other restaurants a few blocks away to curb your food needs. Taxi from the Airport with tip runs about $50, but to make things easier, the hotel will arrange a ride for you through partnership with another car company. If you can carry your luggage for a few blocks, the tram is not too far and will cost you under $2.25! And the last thing is that this hotel is pretty close to a skyway. Probably google more about this.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and very informative and positive feedback about The Normandy Inn & Normandy Kitchen Café & Bar! We hope you get a chance to visit us again in the near future!

"Very clean, quiet and cozy. Classy place."

5
20/04/2016

The Normandy Inn is an older hotel that has been very well maintained. It's a few blocks away from the rest of the hotels near the Conference Center, but, well worth the 20 minute walk. Rooms are quite large with very comfortable beds. The front desk staff were very helpful. The restaurant is smaller, but has a great breakfast. Very classy bar area. I especially liked the piano players that seem to show up out of nowhere. It costs a little less and you get a whole lot more calmness than the big chain hotels. I will go back.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, comfortable beds, helpful staff and wonderful Normandy Kitchen Café & Bar! We look forward to being of service to you again in the near future!

"Better than expected"

4
19/04/2016

Stayed a few nights here on a business trip. Once I opened the door to the room, I was surprised in a good way. It was better than I was expecting. The room was very clean. The hotel staff were friendly and accommodating. The food was...well, hotel food. I would certainly not eat it again. Close proximity to all that I needed.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad we surprised you in a good way and appreciate your positive comments about our high cleanliness standards and friendly staff! I am sorry we didn't blow you away with our wonderful dining options as we usually get rave reviews. Thank you again for your review and we hope to see you again at The Normandy Inn!

"A Weekend with Co-Workers"

4
18/04/2016

Eleven of us were set to stay in this hotel while vising Minneapolis for business. The hotel is very well kept, the hotel staff were very friendly. The rooms clean & very nice. The shuttle service has VERY limited & I mean VERY limited range. They will not carry you to a restaurant at all . . . they won't carry you to the bus terminal, they won't carry you to the airport. They did carry us to the convention center. It was a nice stay, but I wouldn't have chosen this, if it was personal travel.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our high cleanliness standards, well appointed guestrooms and friendly staff! Our complimentary shuttle is set aside for guests who would like rides to Target Field, Target Center, Convention Center, local theatres and local hospitals. Our location is perfect for bars/restaurants and 3 blocks away from the light rail station that can take you to the airport. Overall, I am glad you enjoyed your stay and hope to see you again at The Normandy Inn!

"Wouldn't stay again"

2
18/04/2016

Room smelled had dated décor and was not cleaned exceptionally well, elevator broke and trapped people inside. Restaurant service in the morning was terrible. The water in the shower was either freezing or scalding hot. The air conditioner was very loud. When any door near us closed (slammed if allowed to auto close) our door would shake and sound like someone was knocking .

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
On behalf of our entire staff I apologize for the inconveniences you encountered during your stay. We wish that you had let us know that you were having difficulties during your stay as we could have taken immediate action to ensure a much more pleasurable experience. I will be personally inspecting and following up with all the items you have mentioned to ensure our future guests do not have the same problems. We hope if your in the area again you would give us a second chance to show you a superior lodging experience! If you have any further questions or concerns please do not hesitate to contact me directly at [email protected] or 612.370.1400.

"Best Value in Downtown Minneapolis"

5
17/04/2016

This place has everything you need and a few things you don't - such as a impromptu piano performance in the lobby which was greatly enjoyed while having a cocktail. This is an older property which has kept the cozy interior and warm public spaces. Rooms are updated. The pool area is lovely with comfortable chairs and couches. The pool area is absolutely immaculate. Great restaurant and bar. Kind and wonderful employees. Cookies and milk at 10 PM. If you are staying anywhere else in downtown Minneapolis, you're nuts! Most beautiful Best Western I have every stayed in!!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our well appointed guestrooms, newly renovated pool atrium, professional staff, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Good for the money"

4
15/04/2016

I looked around for a place that wasn't going to break the bank but had a place to eat and this place fits the bill. Clean and a 10 minute walk to the Convention Center. Also a close entry to the Skywalk.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our high cleanliness standards, centralized location, great value and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Feels like HOME!"

5
12/04/2016

This hotel is outrageously wonderful! From the minute we checked in at night we were treated like family. EVERYONE we had contact with at this hotel and its restaurant were very friendly and extremely helpful. ALL of the staff go out of their way to get you where you need to go and satisfy every request! I don't care how many beautiful high-rise hotels go up around them....you should NOT miss an experience at this unique family-owned establishment !

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and wonderfully positive comments about our great staff at the Normandy Inn and Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"A bit of France in Minnesota"

5
12/04/2016

Really liked this hotel! Nice French décor outside and in, making it different from your typical downtown hotel. Very good value for the money, comfortable accommodations. We used the fireplace lounge area too, and enjoyed drinks from the very good hotel restaurant. The friendly staff rounded out the visit.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful décor, great value, comfortable accommodations, friendly staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"It was nice"

4
12/04/2016

It was very well suited to our needs - mother was on a business trip, father and baby were along for the ride. The parlor in the king suite worked well to host friends (up to four or five) and isolate the baby for sleeping at night. Hotel staff were all very friendly and helpful.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about well appointed suites and helpful staff! We hope you have a chance to visit us again in the near future!

"Don't Miss This Hotel in Minnesota"

5
11/04/2016

A charming, historic hotel in downtown Minnesota. The staff is fantastic, free shuttle service to convention center and more. The food in the hotel is excellent and the hotel is spotless. I would highly recommend The nOrmandy Inn & Suites without a doubt.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our fantastic staff, complimentary shuttle service, high cleanliness standards and wonderful Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Great place to stay"

5
11/04/2016

We've stayed at this hotel at least a dozen times while visiting my son at University of Minnesota. We have never had a bad experience. It is also in a great location for downtown events. The cookies at 10 o'clock are a nice extra.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location and freshly baked cookies and milk! We thank you for your loyalty and hope to see you again soon!

"Best Western Normandy Suites"

5
09/04/2016

One of the most friendly and caring hotels I have experienced. All the employees were very personable and helpful. Rooms were very nice. Cookies and milk at 10 was a definite bonus. I highly recommend it.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our friendly and caring staff, well appointed guestrooms and freshly baked cookies and milk! We hope you have a chance to visit us again in the near future!

"Another Great Stay"

5
07/04/2016

2nd visit to the hotel for myself, and first time stay for three of my friends. Really excited to share with them this hidden treasure. Guest service was spot-on. The cocktails and appetizers we enjoyed in the Lounge [before we hit the town] were fantastic! Can't wait to return!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great service and fantastic Normandy Kitchen Café & Bar! We look forward to your return visit!

"Fantastic Downtown Minneapolis Motel"

5
07/04/2016

My fiancée and I thoroughly enjoyed our stay. Very clean rooms, friendly and knowledgable staff, great sauna and hot tub, and comfortable beds (I slept like a baby). We will definitely stay here in the future. Stayed here in the past 2-3 days per month for a year. Great motel then, as good or better now.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, knowledgeable staff, newly renovated pool atrium and comfortable beds! Thank you for your loyalty and we look forward to your next visit!

"minneapolis visit"

5
04/04/2016

stayed here almost a dozen times always a top notch run facility very good food very clean and the staff is outstanding and will address any concerns immediately don't think you can find a better facility for the value location cleanliness and a staff that is so friendly and helpfull

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, helpful staff, great value and fantastic Normandy Kitchen Café & Bar! We thank you for your loyalty and look forward to seeing you again soon!

"A Gem in Downtown Minneapolis"

5
01/04/2016

I find the Normandy Inn & Suites in MInneapolis very warm and welcoming. It has character, ambience, and exceptional service, as well as a fine restaurant. The staff at every level is helpful and courteous, accommodating individual needs and requests. One of the benefits of staying there is the shuttle to the hospitals nearby with drivers who are polite, kind, and caring.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful character, helpful staff, complimentary shuttle service and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Great Hotel nice Value"

5
28/03/2016

Great place, right in downtown Minneapolis. Affordable, clean and great appearance. My only issue was the Suite did not fit my expectation, had called ahead and told it would be two rooms, ended up being one oversized room.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, high cleanliness standards, great appearance and affordable rates! I apologize for the miscommunication as it looked like you booked an oversized one bedroom king club room. Our suites have 2 rooms and can be confused with the upgraded club room. Overall, we are glad you enjoyed your stay and we hope to see you again soon at The Normandy Inn!

"So cute!"

5
27/03/2016

A great getaway in the heart of downtown Minneapolis! It's a short hotel so there isn't a view, but the inside is quaint and you won't miss the hustle and bustle of the city. Request a room facing the parking lot to avoid street noise! Super quiet, comfy room, friendly staff, fresh cookies at 10pm- what more could you want in a hotel?!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, comfortable and quiet guestrooms, friendly staff and freshly baked cookies and milk! We hope you have a chance to visit us again in the near future!

"Great stay, great location."

5
27/03/2016

This hotel was very convenient to the Phillips Eye Institute, where I needed to go on short notice. The price was the main reason my brother and I picked this hotel. The sauna was great. It took a little while to navigate the hotel. There were no maps of the floors and halls. The room was very nice, clean, and comfortable. We appreciated the retro look and feel.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, great rates, newly renovated pool atrium and clean and comfortable guestrooms! We hope you get a chance to visit us again in the near future!

"Unexpectedly pleased"

4
23/03/2016

Went to MN last minute with some friends and their hotel was booked for the discount rate they received. Found the Best Western right next door at an amazing rate and booked there. Walking in I was not quite sure what to expect and thought previous reviews were false, but after the check in experience (wonderful, helpful staff), checking out the room (very clean) and the kids hanging out at the pool; found the hotel to be above my expectations.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our helpful staff, high cleanliness standards, newly renovated pool atrium and amazing rates! We hope you have a chance to visit us again in the near future!

"A gem in downtown Minneapolis"

5
20/03/2016

This was my second time at the Best Western Normandy Plus and it was worth the return. The hotel is beautiful, reminds me of a ski lodge somewhere in Whistler and not a hotel in downtown Minneapolis! The staff were fantastic and friendly, room comfortable, and service top notch! The only thing I'd change is the fitness centre, it is tiny and could use updated equipment. They have milk and cookies at 10pm everyday - lovely touch. I've stayed in 5* hotels around the world that wouldn't compare with the quality, professionalism, value, and simple elegance of this hotel

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful ambience, fantastic staff, comfortable guestrooms, complimentary cookies and milk and great value! We look forward to seeing you again soon at The Normandy Inn!

"Good and bad "

3
16/03/2016

My wife and I stayed at this location while on a trip to MSP to try and find a place to live after a work-related relocation. We chose a downtown hotel as opposed to one away from the city hoping it would provide an overall nicer experience. This downtown hotel was reasonably priced compared to the others in the area. The overall feel of the hotel was decent, however it seems to be an older hotel and the bathroom is older. The major problem that I had was the noise associated with downtown... Ambulances screaming by at all hours of the night and loud voices from next door were easily heard through the thin walls. I'm not sure I would choose this location again due to the cost in comparison with hotels away from the city.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you enjoyed our overall great value and are disappointed that you experienced a high level of traffic noise in the downtown area. The Normandy Inn is know for clean and quiet guestrooms and the only advise I would have for you if making a return trip is to request a room facing the interior of the building instead of the exterior. Overall, I hope you enjoyed your stay and choose to stay with us again at The Normandy Inn!

"Great stay in downtown Minneapolis"

5
07/03/2016

We stayed here for a trip for the Minnesota High School tournaments. The location was fantastic for ease in traveling by freeway and light rail. The staff were very accommodating as we were traveling with a pet and chose a room on the first level. The parking rate was very reasonable and convenient, very clean room and common areas, great room service and family friendly. Our room was quiet, had a fridge, bar area, fast internet, purified drinking water,...I really cold not have asked for more. It felt like a European hotel experience.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, accommodating staff, reasonable parking fee, clean and quiet guestrooms, wonderful bar area and loaded amenities! We hope you have a chance to visit us again in the near future!

"Love this hotel!"

5
03/03/2016

We've stayed here twice and both times were very pleasant. The atmosphere is quaint. You don't feel like you're in the middle of the city. The restaurant has some great selections. Our rooms were clean and quiet. They are a pet-friendly hotel, so occasionally you can hear dogs barking when you are walking down the hall, but once in your room, you don't hear a thing. Parking is easy. They have a cute cookies ad milk time in the evening. I only wish it was earlier than 10pm for my kids. Small snack options in the lobby for a quick breakfast or snack. And I cannot say enough good things about the staff. They shuttled us back and forth to the hospital and were so polite to me and great with my kids. Pool area was clean, and my kids didn't mind that it was a touch cold in the pool area.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our clean and quiet guestrooms, convenient parking, freshly baked cookies and milk, professional staff, newly renovated pool atrium and fantastic Normandy Kitchen Café & Bar! We hope to get a chance to see you again at The Normandy Inn!

"Wonderful, fancy but not too $$"

5
29/02/2016

Great hotel. Was clean, staff very pleasant, great pool and hot tub area. Not too expensive either for such a nice pool, hot tub and sauna. Room was clean and staff was not intrusive. Allowed friends up in the room.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our clean guestrooms, pleasant staff, newly renovated pool atrium and wonderful value! We hope you get a chance to visit us again soon at The Normandy Inn!

"FOR WHAT IT INTEND TO BE ... DOES VERY WELL"

4
27/02/2016

This hotel met all expectations. I was visiting a student in St. Paul and wanted a comfortable, quiet and clean place to stay that was not expensive. This hotel did all of this. The rooms are spacious, clean, comfortable and quiet. The staff is very helpful. Breakfast at the restaurant was good ... surprisingly delicious Eggs Benedict.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our quiet and comfortable guestrooms, high cleanliness standards, helpful staff, great value and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again at The Normandy Inn!

"Great Hotel"

5
27/02/2016

The Normandy Inn & Suites is an excellent hotel. Very professional and friendly staff. Even though the elevator to our wing was out of order, we were offered assistance with our luggage up the stairs, and staff were very understanding and apologetic about the inconvenience.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our friendly and professional staff! Thank you for your understanding as we are getting a brand new elevator to one of our wings and it should be finished in another week. We hope to see you again soon at The Normandy Inn!

"Great stay downtown Minneapolis"

4
26/02/2016

Don't let the exterior fool you - inside the older looking facade is a hotel with every modern amenity and lovey rooms. The desk staff is very well versed in what downtown Minneapolis has to offer, and is more than happy to give directions, recommendations, or call you a cab. The clean rooms have been modernized and tastefully decorated. I am here on business and really appreciate the free Internet access and large work desk in the room. When I get done, i'm going back to the refreshing pool & spa area. The only downsides I have encountered is the typical "downtown noises" at night (sirens,, vehicles,, etc.) and the also typical "downtown neighborhood" issues, but nothing that would keep me from coming back. Great place to stay for a downtown getaway weekend, business, a ballgame, a concert, etc. Even freshly baked chocolate chip cookies in the lobby at 10 pm every night!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our well appointed guestrooms, helpful staff, high cleanliness standards, complimentary Wi-Fi, newly renovated pool atrium and freshly baked cookies and milk! We hope to see you again in the near future!

"Good stay, good hotel"

4
23/02/2016

Wonderful atmosphere, clean rooms, comfy lobby and even better professional restaurant. I would recommend if you are traveling to the Minneapolis area that you choose this particular Best Western Plus hotel. Very nice & cozy place to meet people as well!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our wonderful atmosphere, clean guestrooms, comfy lobby and fantastic Normandy Kitchen Café & Bar! We hope you get a chance to visit us again soon!

"Great Service is still alive!"

5
22/02/2016

From the moment we entered the door, the décor and atmosphere was amazing at this Hotel. Cleanliness abounded in every square inch of the place, from the lobby and hallways to the glass entry doors and elevator. Our room was immaculate and very welcoming. One of the best showers I've ever had in any hotel! The staff throughout our three day stay were helpful and pleasant,offering maps, directions and information to help us find our way around the city. I will be coming back to Minneapolis for future visits and I will only be staying the Best Western Plus Normandy Inn.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, appealing décor, well appointed guestrooms, wonderful showers and helpful staff! We look forward to your next visit at The Normandy Inn!

"Rude unhelpful staff"

1
20/02/2016

If you want a hotel in this area do NOT stay here They have no idea on customer service I think some training would enhance there people interaction skills especially Management As for the Manager I'm sure will comment on this however you did not help when we where there so please do not ask me to call you as it will fall on deaf ears once again

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Once again I would like to acknowledge how proud I am of my staff for their professional handling of a delicate situation. The last 2 negative reviews were written by some very unhappy individuals who occupied 1 room. We tried our best to accommodate them and at no point were any of our employees rude or disrespectful. We provide a wonderful product at a terrific value at The Normandy Inn and we hope our readers will have a chance to visit us soon!

"Do not stay here awful rude staff"

1
16/02/2016

Sadly my brother is passing away at the hospital down the street from this awful hotel. I have never meet such unhelpful staff especially the Manager. The reception knew my situation and did nothing to help me and my friend make our stay bearable.all they did where native things far to many things to put on this site. We checked out today and have decided to yes stay at the hospital whom are amazing kind thoughtful humans. You can be sure I will take this to the top person at Best Western Hotels

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
We are saddened to hear about your brothers deteriorating health. After investigating the incident I have found that are staff did everything in their power to try and accommodate you. I am proud of how they handled the situation. We have a very friendly, engaging and professional staff at The Normandy Inn. If I can answer or be of any further assistance please do not hesitate to contact me at 612.370.1400 ext. 504 or [email protected]

"Good hotel, great staff, decent location, good value"

4
16/02/2016

A bit dark and dowdy but the staff was super - everyone from cleaning staff to desk personnel was helpful and had a smile. Maybe this is a Minneapolis characteristic. The hotel is a five minute walk from the light rail stop at Government Plaza and another 10 minutes walk to downtown shops and restaurants. It is a couple of minutes from the skyway which can be difficult for newbies to navigate (so we usually stayed on the street). However, the few blocks around the hotel are barren. There is complimentary van service to a few places like the Guthrie Theatre but reserve in advance. There is a swimming pool, sauna, and fitness room. The pool was crowded with families that had rooms adjacent to it. The fitness room was almost inaccessible as the elevator was under repair. The restaurant and bar looked ok although we did not eat there and there was a jazz combo playing on the weekend. Milk and cookies at night in the lobby was a nice touch. Overall, a nice place and good value.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our friendly staff, centralized location, complimentary shuttle service, newly renovated pool atrium and freshly baked cookies and milk! We apologize for the inconvenience as we are getting a brand new elevator in one wing of the hotel. Overall, we are glad you enjoyed your time here and we hope to see you again soon!

"Great Hotel, Great service"

5
15/02/2016

This hotel has the most friendly, courteous staff, always feel welcome when we stay. Rooms are updated and clean. Beds are comfortable. I love the value of this upscale hotel. The only downside is there are no microwaves in the rooms and you have to go to the basement to seek out the microwave. I still seek out this hotel every time we stay in the area

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our professional staff, newly furnished guestrooms, comfortable beds and wonderful value! On your next visit you should try one of our suites that come with microwaves. We look forward to your next visit at The Normandy Inn!

"Food and Not a Safe Area"

1
14/02/2016

Was solicited for prostitution. Waiter lied about menu. Lamb dinner was raw and 75% fat. The refire was same lamb well done and charred. Sandwich was cold missing béchamel sauce after 3 phone calls the owners wife Bonnie called me to chastise me. I let her know kitchen staff watching superbowl not cooking she said none of my business & did not know her own menu. She is a disgrace to this business. I feel bad for anyone who has to talk to her. Was promised refund for food and it never happened. Soft towels were ok..

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
I would like to apologize to all the Trip Advisor readers for this misinterpretation of our Normandy Kitchen Café & Bar. After investigating this review we stand by our extremely high standards for the quality items that come out of our kitchen. Although this reviewer says that she did not receive a refund we in fact never charged her for the rack of lamb or croque monsieur sandwich that was not prepared to her liking. Our waiter did not lie about the menu but merely made special arrangements to place a dinner order for a sandwich that is normally only offered during lunch service. As for the prostitution claim we cannot control what happens outside of our building at another downtown establishment. The Normandy Inn & Suites is family owned and family friendly with a rich history of modernized guestrooms and classic food all at a wonderful price. We are saddened that this reviewer did not enjoy our food preparations and hope it does not deter any future visitors from joining us at The Normandy Inn!

"Above Normal @ The Normandy"

5
10/02/2016

Clean, quiet, reasonable price. Front desk staff was personable and friendly. Convenient location and modern upgrades without the cost of a modern hotel. I will definitely choose this hotel when staying in the downtown area in the future.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, friendly staff, convenient location, well appointed guestrooms and wonderful value! We look forward to seeing you again at The Normandy Inn!

"1 night stay with friends"

5
09/02/2016

This hotel was great! Easy to find, onsite parking (only $8), friendly staff, clean room, comfortable bed, and the shower had good pressure! Ice machine and filtered water down the hall; there was a pitcher & glasses in the room to use. We also enjoyed a meal at the restaurant. Loved it!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, convenient parking, friendly staff, high cleanliness standards, filtered water machines, comfortable beds and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Winter stay"

3
08/02/2016

I have stayed here many times before, this is the first time for a downstairs room and my last time. I will always check my room from now on. I have coils in my back from this old bed, it was shot! The comforter was just as old a nylon comforter that had no shape or form. Nice clean place, great resturant, nice pool are, milk and cookies at night but what a terrible bed, not to mention the noisy room next to us. Shold have called the desk requested a different room, All I want is a comfortable bed for a tired body!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
From all of us at The Normandy Inn we apologize for not meeting your expectations. Your satisfaction is very important to us and we value your feedback so we can make immediate improvements. Since all of our beds are brand new I am very curious to know which room number you were in so I can do a full inspection. On the positive side we are glad you enjoyed our newly renovated pool atrium, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We hope you make a return trip to The Normandy Inn and I can be reached directly at 612.370.1400 ext. 504 or [email protected]

"Hotel in downtown Minneapolis"

5
08/02/2016

Very nice hotel. As we pulled into the parking lot the hotel looked kind of run down, but even though it is an older hotel the inside looks well kept up. We arrived late in the evening and were treated to warm cookies and cold milk in the lobby!!! The beds were comfortable, price awesome for location, We would stay again

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our comfortable beds, freshly baked cookies and milk, centralized location and fantastic value! We look forward to your next visit at The Normandy Inn!

"Pleasure"

5
08/02/2016

My wife and I traveled from Denver to Minneapolis to attend the Guthrie Theatre and Orchestra Hall. We also visited with friends, most of whom came to The Normandy Inn, and enjoyed beakfast or dinner with us.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Great Price and Nice!"

5
07/02/2016

The Normandy has been around for a million years however you would never believe it when checking in. The hotel was clean and decorated very nicely! Very safe and secure and the staff were very helpful and kind! I would certainly recommend it to others!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, safe location, helpful staff and wonderful value! We hope you have a chance to visit us again in the near future!

"Very nice"

5
04/02/2016

I liked the hotel because it was very clean. Nightly at 10pm, they make fresh cookies for the guest and provide ice cold milk. Nice way to fall asleep at night. The rooms have digital thermostats so you can set your own comfort. The TVs have HD capacity so that is very nice to watch.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, freshly baked cookies and milk, digital thermostats and newly upgraded television playlist! We hope you have a chance to visit us again in the near future!

"Will stay again"

4
01/02/2016

Very nice hotel. Kind of bleh on the outside but nice over all; rooms were a bit bland but very high quality, they give you free cookies at night!!! Bed comfortable, price awesome for location, shower heads are terrible so dont plan on taking a relaxing shower but that's probably the point.... Again, for the location and price, probably unbeatable.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our well appointed guest rooms, freshly baked cookies and milk, comfortable beds, centralized location and unbeatable prices! We look forward to your next visit at The Normandy Inn!

"Home Away from Home"

5
01/02/2016

When travelling to Minneapolis, the Best Western Normandy is a must stay location. Situated in the heart of downtown Minneapolis, this hotel is truly a breath of fresh air. From its professional and friendly staff, to its great restaurant and awesome bar. you will feel both welcomed and very comfortable. AND don't forget the cookies and milk at night

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, professional staff, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Mens college tennis team"

5
01/02/2016

great place guys liked the pool and hot tub. Great location! would be even better if breakfast was included. Also appreciate the free daily paper..The Parking rates were very reasonable and being able to go in and out because we we coming and going to different matches with some time to kill at hotel.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our newly renovated pool atrium, great location and convenient parking! We hope you have a chance to visit us again at The Normandy Inn!

"hotel"

5
27/01/2016

The hotel is so easy to find, the parking is ample and well-priced and the accommodations are tasteful and quiet. The staff are willing to answer any question you might have regarding other destinations in downtown Minneapolis.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our convenient location, affordable parking, tasteful accommodations and wonderful staff! We hope you have a chance to visit us again at The Normandy Inn!

"Welcome comfort"

4
26/01/2016

Came to town for a day of testing at the hospital. This hotel provided a welcome and friendly place to relax before these test. Only wish there would have been a more reasonable restaurant as far as pricing. Although the quality of food was excellent.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our convenient location, friendly environment and excellent food quality in The Normandy Kitchen Café & Bar! We hope you have a chance to visit us again soon at The Normandy Inn!

"Great option for downtown"

5
19/01/2016

Staff was accommodating and professional. Rooms were clean and had everything you might need. The indoor pool, spa and sauna all have a nice atmosphere. We had poolside rooms next to friends with kids. It was the perfect staycation with plenty of room for the kids to play in our rooms and around the pool area where there were many seating options. I will stay here again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our professional staff, high cleanliness standards, well appointed guestrooms and newly renovated pool atrium! We look forward to your next visit at The Normandy Inn!

"Awkward Check In"

3
18/01/2016

Check in was weird. Requested a room with a tub. They could have told us weeks ago that there are no tubs in King Suites. Manager was dismissive when I questioned why they didn't tell us there were no bathtubs when booking. Manager and three police were interrogating five feet from us a patron whose credit card limit was being loudly questioned. Sounded like he had reached his max and they were going to throw him and his girlfriend out. Awkward and embarrassing to be standing there and checking in while this was going on right beside us. King Suites are a bit on the small side. The lounge has incredibly good food and fantastic drinks. Went each night. Super friendly bar staff. They really stood out!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! On behalf of our entire staff I apologize for the awkward check in that you encountered. While our King Suites have large walk in showers all of our standard and newly remodeled King Club rooms do include a shower/tub combo. We are glad that you enjoyed our incredible Normandy Kitchen Café & Bar and our super friendly bar staff! We hope you have a chance to visit us again at The Normandy Inn as the incident you encountered is very uncommon.

"Awesome poolside room"

5
17/01/2016

This was one of the best experiences I've had in a hotel. We had a poolside room which was awesome at night when we wanted to stay up later than our 3 year old son. He was in the room and we sat on the lounge chairs by the pool playing cards. We could see him watching TV the whole time and it was perfect. Couldn't have done that without the poolside area. The pool itself was great, got very deep. Nice hot tub and sauna. The atmosphere was excellent. Our room was very nice and modern and updated and clean and comfortable. We got 6 pillows on each bed! Great selection for TV channels. The front desk worker was AMAZING and made my stay so happy! My sister was having her wedding reception so we needed a taxi ride downtown. Instead of making us get a taxi, they gave us a free shuttle in their bus. They have cookies and milk at 10pm every night, it was so sweet and fun! I loved every second of staying here and will definitely stay again!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our newly renovated pool atrium, well appointed guest rooms, amazing front desk staff, complimentary shuttle service and freshly baked cookies and milk! We look forward to your next visit at The Normandy Inn!

"HIdden Gem"

5
14/01/2016

I travel a lot on business and location is huge. This little gem is perfect for anyone that has business downtown and doesn't want to break the bank. Great location, convenient services, great pub/bar/restaurant. Excellent for business

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, wonderful value, convenient services and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Christmas Stay"

5
11/01/2016

I stayed at the Normandy Inn & Suites for 5 nights over Christmas. We enjoyed our stay very much. Our room was very clean, the bed was very comfortable. there was a sitting area with lounge chair, sofa, and wet bar! I had breakfast and lunch in the Normandy Kitchen times. The food and service was superb. Very creative menu in my opinion. They also serve a whole bean freshly ground coffee which was excellent! They have a great indoor pool and hot tub with very comfortable lounge chairs to relax. We will return!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our well appointed suites, high cleanliness standards, comfortable beds, newly renovated pool atrium and fantastic Normandy Kitchen Café & Bar! It was nice spending the holidays with you and we look forward to your return!

"Nice hotel with reasonable rate."

5
10/01/2016

The price is right for downtown Minneapolis. The room sizes are nice. Friendly and helpful front desk. What a surprise of cookies and milk at midnight. Secure parking lot. Comfortable beds. No fan in the bathroom was the only bummer. They have their own restaurant but we did not go there.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, spacious guestrooms, friendly staff, convenient parking and freshly baked cookies and milk! We hope you have a chance to visit us again soon at The Normandy Inn!

"Great place!"

5
07/01/2016

It was one of the best Hotel experiences ever. The room was a real value and the Bathroom was very clean. The bed was very comfortable also. The staff obviously enjoyed working there. Overall it was a great stay!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, comfortable beds, wonderful staff and great value! We hope you have a chance to visit us again soon at The Normandy Inn!

"Interesting Experience"

2
07/01/2016

Initially I had my concerns from seeing the outside of the hotel, but the lobby seemed nice and the staff were helpful enough. However, they seemed to have a hard time keeping the people from the street who were not guests under control and out of the hotel. My group had been rudely been interrupted by people who weren't guests who had obviously had way too much to drink. The hotel rooms were dreary and fairly unpleasant.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! I am sorry to hear that some bar patrons ruined what should have been an enjoyable stay. If you would like to stay with us again feel free to contact me directly at 612.370.1400 ext. 504 or [email protected] for the best available room and rate.

"Great service for a very reasonable price"

4
05/01/2016

This hotel is staffed by really nice people who make every effort. It has a very nice pool and working sauna. The rooms are clean and large, and very reasonable. I love the cookies at 10pm. They even had a free buffet for Christmas morning.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our wonderful staff, newly renovated pool atrium, well-appointed guestrooms and freshly baked cookies and milk! We hope you have a chance to visit us again in the near future!

"Great hotel downtown St. Paul"

5
04/01/2016

Absolutely loved this hotel. Great location downtown easy walking to other downtown attractions. Parking was only $8 and could come and go which is hard to find downtown for that price. Rooms were great, staff was very friendly. Got a suite that had a separate living area. This was perfect since we had other family staying here over the weekend and could entertain everyone in our room. Will definitely stay again!!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! For our trip advisor readers I would like to clarify that we are actually in downtown Minneapolis and not St. Paul. We appreciate your 5 star review and positive comments about our centralized location, convenient parking, well appointed guestroom suites and friendly staff! We look forward to your next visit at The Normandy Inn!

"A good place to stay"

4
04/01/2016

A centrally located Inn which gives easy access to Minneapolis-St Paul. Rooms are spacious and well appointed. views of parking lots, which is to be expected in an inner city Inn. Plenty of parking, for which you pay. Breakfast was not included in the price of accommodation, but was excellent.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about centralized location, well appointed and spacious guestrooms, convenient parking and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"5 stars"

5
30/12/2015

Stayed here for two nights for work. Hotel is clean and cozy. Front desk is very friendly and helpful. Would stay here again if I'm in Minneapolis. Poll are looks nice although I didn't use it. They have a reduced direct tv package that has several had channels. Internet speeds are sufficient.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, helpful staff, newly renovated pool atrium and complimentary Wi-Fi! We hope you get a chance to visit us again in the near future!

"Football Trip"

5
29/12/2015

My granddaughter & I drove to MN to attend a Vikings game and had no problem getting to the hotel or parking. This was my first stay here and will not be my last! The convenient location, closeness to the light train & their shuttle service makes travel easy & stress free! We also felt safe walking in this area. This hotel had exceptional staff, cleans rooms, good food, easy & reasonable parking. I highly recommend, you will not be disappointed!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our convenient parking, centralized location, complimentary shuttle service, high cleanliness standards, exceptional staff and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again on your next visit!

"Hotel with lots of character"

4
29/12/2015

Stayed at the Normandy Inn for two nights, it has plenty of character and is in a great location with easy self parking for a small daily fee. The desk staff were extremely friendly and helpful, providing us with a map and printed instructions on how to use local transport to get to the Xcel Energy Center for a hockey game. Our room was spacious, bed and pillows were comfortable but it was noisy at times due to the room being adjacent to the pool atrium area so if we were to stay there again I would request a room away from the pool if possible. We ate delicious breakfast for a reasonable cost at the Normandy Kitchen and the late evening complimentary milk & delicious cookies were certainly something to look forward to.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our great location, convenient parking, friendly staff, comfortable guestrooms, freshly baked cookies and milk and our fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Living History --"

5
21/12/2015

Memories of King Flour in his Day, pour through the beamed hallways, of this historic hotel. When Minneapolis was really the Mill City -- the Normandy provided a home, away from home, for sojourners from the Golden West. Grain barons of vast domains, in Western Minnesota, and Dakotas might rest -- before sifting through their futures -- at the Minneapolis Flour Exchange. And here also, representatives of General Mills, Cargill, and Pillsbury, might withdraw, in the quiet dignity of the Normandy Room, to consummate business, over cocktails and a hearty dinner. Minneapolis has changed over the decades, and glass towers, have arisen -- perhaps looking down, coldly -- at this remnant of comfort, and welcoming warmth. But the Normandy might well respond, good taste has taken a holiday. But the Normandy has endured -- perhaps because it is the perfect return for the holidays. The subtle upgrades of this hotel, have only enhanced its vintage appeal, to the discerning traveler. The rooms are very cozy, and very clean -- and cheerfulness of the staff, and bright display of holiday decorations, and the general feeling of "Minnesota Nice" hold fast in this refuge of civility. Perhaps, because the ownership of the hotel, has continued in a family for generations, and retains an active interest, The Normandy has maintained its proud tradition...A secure and friendly inn -- in the shadow of the stark inner city.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about how we have kept the Normandy Inn classic and comfortable while introducing modern touches! We really enjoyed reading your insightful review and we hope you get a chance to visit us again in the near future!

"Wonderful"

5
21/12/2015

I love the Normandy Inn and Suites. It is a clean, comfortable hotel with an extremely friendly staff. It's become the only place I'll stay when I come to Minneapolis. It's within walking distance from Target Field. The cost is reasonable for a downtown place. I'm very picky. My husband calls me a hotel "princess" since I can't handle dirty hotels. If you're a person that generally is uncomfortable in hotels, you will be very happy here. So clean!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, friendly staff, centralized location and fantastic value! We hope to see you again soon at the Normandy Inn!

"liesure stay"

4
21/12/2015

nice clean motel. close to down town activities. have stayed in Minneapolis for years and tried this motel for the first time. Booked another leisure trip at the Normandy in January already. The only semi negative is that it would be nice if they had a hot complementary breakfast availible

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our high cleanliness standards and fantastic location! I would recommend trying out our Normandy Kitchen Café & Bar for breakfast on your next visit as our scratch kitchen prepares a delightful breakfast! Thank you for taking the time to review our property and we look forward to your next visit!

"Fine old hotel"

5
14/12/2015

We've been coming here since the 1960's, during which time it has been progressively updated. It has always been a pleasant stay. Among the nice amenities are free shuttle service to downtown theaters and great chocolate chip cookies served with milk in the lounge, also free, each evening at 10 p.m. The restaurant does a good job. It has its own parking lot (for a parking fee). The only drawback is that breakfast is not free, but that seems to be standard in higher-echelon hotels around here..

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our complimentary shuttle service, chocolate chip cookies and milk, convenient parking and fantastic Normandy Kitchen Café & Bar! Thank you again for your loyalty and we look forward to seeing you again at The Normandy Inn!

"Great hotel with a lot of history"

5
11/12/2015

We enjoyed our stay at the Normandy Inn. The staff was very friendly and helpful. We especially liked the filtered hot and cold water which eliminates the need for bottled water. There was also a recycling bin in the room which is a nice addition that many hotels do not have. The room had a mini fridge and a safe. The restaurant food was a bit pricey, and small portions, but it was freshly made and really good. The lobby had a nice fireplace and sofas to relax in at the end of the day. They also serve milk and chocolate chip cookies in the lobby every night. We will definitely stay in this hotel again when we are in Minneapolis.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our helpful staff, filtered water machines on every floor, amenity loaded guestrooms, comfortable atmosphere, freshly baked cookies and milk and tasty selections at our Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Check in policy needs changing"

2
10/12/2015

Because of plane flight delays I was not able to meet my wife on time at this location. She tried to check in on our reservation but because her overseas credit card did not work, they would not accept cash for a deposit until I got there. Luckly, our stateside credit card worked. But staff just said no to cash and if there was not other payment then she would have to wait over 10 hours for me to get there. This is foolish because overseas hotels accept cash.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! You are correct that we do not accept cash as the only form of payment for a guestroom. We will accept cash as a form of payment only after we secure a swipe of a credit or debit card. All downtown Minneapolis hotels require this as well. It is a way that hotels protect themselves as a damage and security deposit. We are glad your credit card eventually worked and we hope you enjoyed yourself at The Normandy Inn!

"A Most Excellent Stay, But No Continental Breakfast"

4
10/12/2015

Since we are on a fixed income, a continental breakfast is essential to any motel stay -- saves a lot of money (and my wife was told that there *is* a continental breakfast here)! Other than that, our stay could not have been more pleasant! Great bed, cleanliness, staff, central location -- it's all here! The ONLY reason I downgraded my review at all was because of the lack of continental breakfast. If this is not a problem for you, then ABSOLUTELY, POSITIVELY STAY HERE! :-)

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our comfortable beds, high cleanliness standards, centralized location and fantastic staff! We do have a wonderful breakfast option in our Normandy Kitchen Café & Bar and I highly recommend it! Overall, I am glad you enjoyed your stay but am saddened about the miscommunication you had about a continental breakfast. If you would like to book with us again please do not hesitate to contact me directly for the best available rate at 612.370.1400 ext. 504 or [email protected]

"Melt the day away"

4
10/12/2015

it's the end of the day you want to ...kick back...relax stop by the normandy. front desk staff is fun and efficient. they will breeze you right in. before you know it...you will be hitting the fitness room or doing your thing in the pool. after the workout treat yourself to the relaxing yet refreshing hot tub. the hot sauna is my favorite. room service after...i am a happy girl. .

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our efficient front desk, 24 hour fitness center, newly renovated pool atrium and fantastic room service from our Normandy Kitchen Café & Bar! We hope you get a chance to visit us again in the near future!

"Excellent!"

5
09/12/2015

Clean, professional atmosphere. Friendly staff, excellent food! Comfortable room and bedding! Will return when I get the chance! Traveling on business in downtown Minneapolis I found The Normandy to be in the perfect location for site seeing & shopping. Amenities were amazing. I had the opportunity to enjoy the pool area on both evenings as well as eat at The Normandy Restaurant, high quality establishment. Who can't forget... Cookies and Milk at 10pm every night!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, friendly staff, comfortable rooms, centralized location, newly renovated pool atrium, freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Great Place"

5
08/12/2015

Great place! Great location. The staff was amazing and friendly and the hotel was very clean and inviting. They even offered fresh baked cookies and milk! They had several books in the lobby and they let us take one up to our room!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, friendly staff, high cleanliness standards and complimentary cookies and milk! We hope you get a chance to visit us again soon!

"Excellent clean & Comfortable"

5
08/12/2015

We have stayed at this hotel on multiple ocassions as my son has doctor's visits at University Children's Hospital. The hotel is always clean and staff are always friendly and helpful! We enjoy the easy to use shuttle service and the beautiful pool area. The beds and pillows are wonderful, providing a comfortable nights rest on some very stressful trips!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, helpful staff, complimentary shuttle service, newly renovated pool atrium and comfortable guestrooms! Thank you for your loyalty and we hope to be of service to you again!

"Clean and Comfortable"

4
03/12/2015

Very nice hotel. Decently located near convention center. Shuttle wasn't always available when I needed it, but walk to convention center wasn't bad. Very clean, good service, wireless internet included. I'd stay here again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our clean and comfortable guestrooms, centralized location, complimentary shuttle service, friendly staff and complimentary Wi-Fi! We hope you have a chance to visit us again in the near future!

"Amazing upgrade "

5
29/11/2015

We found this motel easily, off 694. Well laid out and we were pleasantly surprised to find ourselves upgraded to the President's Suite! Huge rooms, jacuzzi in the bedroom! A very nice place which feels slightly outdated. It used to be an AmericInn, so the rooms are well insulated and quiet. A great spot north of Minneapolis.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
I apologize to the Tripadvisor readers as this review has been posted to the wrong location. It sounds like a wonderful hotel but we are located in centralized downtown Minneapolis and we do not have Jacuzzi's in our rooms. I am currently working with Tripadvisor to get this review moved to the correct location. Thank you for your interest in Best Western Plus The Normandy Inn & Suites!

"11/26/2015"

4
26/11/2015

We have stayed at this motel before and enjoyed it immensely. It is quite old, but that is its charm. It is right in the center of the city, so getting anywhere is very easy. The rooms have been fully updated and are extremely comfortable. The bed was the most comfortable one I have ever experienced.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your loyalty and positive comments about our charming environment, centralized location, updated guestrooms and comfortable beds! We hope you have a chance to visit us again in the near future!

"Convenient and comfy"

5
26/11/2015

Stayed here with girlfriends when we went to a musical We enjoyed a large poolside room right next to the hot tub. It was perfect for us! Great lunch here before the matinee, shuttle to the show and they picked us up after our dinner near the theater. We are ready to make the whole package an annual event!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our large poolside rooms, complimentary shuttle service and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again at The Normandy Inn!

"Best Western Normandy"

4
24/11/2015

Nice hotel, good location downtown. My only complaint is the slow internet. The rooms are nice and clean. The bar and restaurant has good food, although somewhat pricey. I will be happy to stay here again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our clean and comfortable guestrooms, centralized location and fantastic Normandy Kitchen Café & Bar! Our complimentary Wi-Fi is consistently fast and we would ask that next time you call the front desk to help trouble shoot any issues you may have. Overall, we are glad you enjoyed your stay and we hope to see you again at The Normandy Inn!

"Helpful Staff, Noisy Guest Rooms"

4
24/11/2015

Overall, we had a satisfactory stay at this hotel. We were there for a week and the staff were very helpful and accommodating to our needs. The room was comfortable and the shared spaces in the lobby and pool area were well kept and comfortable. Like many other hotels though we could hear everything going on in the adjacent rooms, often waking us up or keeping us up until the middle of the night. I would highly recommend the hotel kitchen which was reasonably priced for the high quality of the food and had a variety of options for breakfast, lunch, and dinner. I ate at there almost every day of our stay and I enjoyed everything I ordered. The skyways close early near the hotel so having a kitchen in the hotel is very convenient. The hotel advertises being close to the skyway, but if it is raining or windy, you still need to have all your bad weather gear on to get to it.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our comfortable guestrooms, high cleanliness standards, helpful staff and fantastic Normandy Kitchen Café & Bar! I apologize that you had to deal with noisy neighbors and I would like you to know that next time if there is any loud disturbances to please give us a call so we can handle the situation. Overall, we are glad you enjoyed your stay and we hope to see you again at The Normandy Inn!

"Best Western Normandy"

4
23/11/2015

The hotel was beautiful. The rooms were very nice and the pool area was clean and didn't smell of chlorine like some hotel pools. The first night we were in a room near the elevators and the noise from the elevator equipment is very loud and kept us up. We complained the next morning and they graciously moved us to a different room which solved that problem. The other problem was the quality of the breakfast in their restaurant. The food was cold when it came to the table and it was quite pricey. We went elsewhere for food after that. The hotel is located downtown and in easy walking of the convention center and other downtown amenities which is the main reason we chose that hotel.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our classic and comfortable guestrooms, newly renovated pool atrium, helpful staff and centralized location! I am sorry to hear that your breakfast did not live up to our high expectations and I would like to make that up to you. If you would like to make hotel reservations at a future date I would love to include a breakfast for two at the best available rate by contacting me directly at 612.370.1400 ext. 504 or at [email protected] Thank you again for taking the time to review our property and we hope to see you again soon at The Normandy Inn!

"Well-priced for a downtown hotel"

5
22/11/2015

We've stayed downtown in Minneapolis many times over the years, but the prices have risen above our comfort level recently. this time we booked at the Best Western Normandy and were very pleased with the experience. We had a nice room with a fireplace in the older part of the hotel. We ate at the restaurant on the ground floor. The staff was friendly and helpful. One evening we took a boat ride on the Mississippi, and when the taxi company couldn't seem to find us afterwards the hotel sent their shuttle tp pick us up. That was above and beyond expectations. We'll stay at the Best Western Normandy as long as it's around!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our wonderful value, friendly staff, complimentary shuttle service and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again in the near future!

"Wonderful bolthole in downtown "

5
19/11/2015

Having been on the rd for a few nights, checking in at the Normandy was a welcome site! The hotel is very well kept! The room - is spacious, clean, super comfy! With a WONDERFUL king bed. The bar and restaurant - makes delicious home cooked food, paired with the best house red, I have had! The indoor pool looks great, however I didn't use it as time didn't allow. The staff are very professional, smart and welcoming! If you have the pleasure of meeting Bonnie in the restaurant, you will be in the very best of hands! I would not hesitate to highly recommend the Normandy, for business or pleasure. I will be staying again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, comfortable beds, spacious guestrooms, newly renovated pool atrium, professional staff and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again at The Normandy Inn!

"Clean, great location, friendly staff - over all, just great"

5
18/11/2015

Stayed for 5 nights with my wife. First time in this hotel but third time to Minneapolis. By FAR the best hotel we have stayed in while visiting Minneapolis. The location is just great, shops 5 minutes away and great restaurants all around. Not that you really need it because the restaurant at the hotel is fantastic - try the veal meatloaf. Big rooms, nice beds, very friendly staff. All in all highly recommended.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, centralized location, friendly staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Good hotel, nice location, great priceq"

4
18/11/2015

close to the convention center, have shuttle bus, in the downtown area, everything is convenient. The price is really competitive. Great Stay here! And will definitely recommend it all the folks that are looking for a place to stay.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, complimentary shuttle service and wonderful value! We hope you have a chance to visit us again in the near future!

"The German Villa"

5
18/11/2015

Driving up, I didn't believe my eyes! It was amazing! So beautiful inside and out, and with a wonderful service team. The architecture is worth the stay even if you don't have anything going on! 5 stars

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and kind comments about our amazing architecture and fantastic staff! We hope you have a chance to visit us again in the near future!

"Another nice visit"

5
15/11/2015

Normandy Inn is my go to hotel when visiting the cities. Close and convenient to downtown area, clean, comfortable rooms, with high quality pillows (very important), on site bar and restaurant. I just love this place and always enjoy my stays here. Will be back next time I'm in the cities!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our centralized location, clean and comfortable guestrooms and fantastic Normandy Kitchen Café & Bar! Thank you for your loyalty and we look forward to seeing you on your next visit!

"Excellent Hotel for an Affordable Price"

5
14/11/2015

I brought students to attend the NCTM Regional Conference on 11/11-11/13/15. I booked at Normandy early in July at an affordable rate. We were all impressed with the quality of the service and amenities that were provided us during our 3-night stay. Milk and cookies at 10:00 p.m.? Shuttle to major event centers? What a great deal!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our reasonable rates, loaded amenities, wonderful service, complimentary shuttle service and cookies and milk served nightly at 10pm! We hope you have a chance to visit us again in the near future!

"Great hotel but avoid lazy service at restaurant"

4
12/11/2015

This hotel is delightfully decorated and very pleasant. I enjoyed the room and the front desk service was great. My only negative was apathetic service at the restaurant in trying to get seated for breakfast. We ended up walking out because they were so bad at making it a pleasant experience.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our beautifully decorated hotel and wonderful front desk staff! I would like to make it up to you for your unsatisfactory dining experience by offering a complimentary breakfast for two on your next visit. If you would like to make future reservations with us please contact me directly for the best price and breakfast coupon at 612.370.1400 ext. 504 or [email protected]

"Walking distance"

4
10/11/2015

Hotel was walking distance to my meetings at City Hall. Lobby is older, however, the sleeping rooms are modern. Very clean. And extra attention to detail with the filter water. No cookies at checkin, and waiting until 10pm for milk and cookies was not appealing to me.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, updated guestrooms, high cleanliness standards and filtered water machines on every floor! We hope you get a chance to visit us again in the near future!

"Great Value"

5
09/11/2015

While sort of funny looking on the outside, this hotel was awesome on the inside, the beds were super comfortable and the shower was better than home, parking was really simple and good value especially compared to other places near by, the location is also great. We went to a concert at First Avenue and could easily walk to all the things nearby

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, comfortable beds, wonderful showers, convenient parking and centralized location! We hope you have a chance to visit us again in the near future!

"Buisness stay"

5
06/11/2015

I loved it! Great place to stay! Restaurant and bar was great. warm cookies and milk before bed was the best. I love coming here and can't wait to come back. Buisness trip or pleasure i always love coming here!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our freshly baked cookies and milk and fantastic Normandy Kitchen Café & Bar! We look forward to your next visit at The Normandy Inn!

"Great Location, Friendly Staff"

4
05/11/2015

The location is very convenient for downtown Minneapolis. Parking is inexpensive and the hotel is clean and well taken care of. All staff were very friendly and good at their jobs. I have stayed at this hotel several times and will continue to do so.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our great location, friendly staff, convenient parking and high cleanliness standards! We look forward to your next visit at The Normandy Inn!

"A warm, but ageing hotel in a very convenient location"

4
03/11/2015

From the outside, it looks like a fortress, but it is warmed by the excellent staff and the milk and cookies at 10 p.m. each night. A great bar with a generous pour reminded me of another continent and time. My room was large with a mini-kitchen, tired furniture, but a crisp bed and linens. It is a value hotel amoungst so very expensive downtown hotels. The W and Manny's steak house are just down the street.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our excellent staff, freshly baked cookies and milk, spacious guestrooms, convenient location, great value and fantastic Normandy Kitchen Café & Bar! We hope you get a chance to visit us again in the near future!

"Pleasantly Surprised"

4
02/11/2015

I have never stayed at a Best Western property and was pleasantly surprised. The hotel is dated, but well maintained. The restaurant and overall service was great. Location was also very good; a short walk to the office.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our well maintained facility, wonderful service, centralized location and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again soon at The Normandy Inn!

"Quality of accommodation."

4
31/10/2015

It has ameneties such as kitchenette, microwave, fridge, and seating room. But far from convention center if your business is in the convention center. Too much walking and buses are late. There is no breakfast buffet but there is flavored drinking water in the lobby. They have free internet and WIFI -free computers just in case it is needed. No reasonable restaurants closed by for a quick meal.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you enjoyed our amenity filled guestrooms and complimentary Wi-Fi! On your next visit I would suggest stopping in our Normandy Kitchen Café & Bar which is an award winning restaurant! Entry to the skyway level is located across the street from us and has food courts available. The convention center is 4 blocks away and we also provide complimentary shuttle service there. We hope you have a chance to visit us again in the near future!

"Great Hotel, Fantastic Bar, Friendly Staff"

5
29/10/2015

I have stayed at many of the finest hotels in downtown Minneapolis but I keep coming back to the Normandy Inn and Suites. The rooms are large, clean, comfortable and newly refurbished. The bar is one of the best in Minneapolis. Dennis (the bartender) is a fantastic mixologist and a great guy. Their are always a lot of friendly hotel guests in the bar as well. The hotel staff are equally as nice. This is just a great place that has it's own unique and lively atmosphere.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our spacious, clean and comfortable guestrooms, friendly staff and fantastic Normandy Kitchen Café & Bar! We look forward to seeing you again at The Normandy Inn!

"Great hotel."

5
29/10/2015

Great hotel. I enjoyed my stay. Friendly staff. Cleanliness staff was great very trustful and helpful. I loved the cookies and milk at ten o clock. It was very close to the AASHE conference i was attending.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our professional and friendly staff, freshly baked cookies and milk and centralized location! We hope you have a chance to visit us again in the near future!

"Business trip"

5
29/10/2015

This hotel was very clean, comfortable and in an excellent location in proximity to our business. We always like to stay in this hotel when we are in town. Quaint hotel with lots of character however, not lacking in amenities.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, comfortable and amenity loaded guestrooms and excellent location! We look forward to seeing you again at The Normandy Inn!

"Great location, comfortable stay"

4
29/10/2015

I enjoyed my stay at the BW Normandy Inn & Suites. The pluses were the comfortable bed, clean room and hotel. The room had a small fridge, coffeemaker, and safe. I didn't get to use the pool/jacuzzi, but it looked clean and well-kept. I enjoyed the bread pudding at breakfast immensely! Parking was plentiful for a daily charge. While I enjoyed the warm cookie and milk in the lobby at 10PM sharp, the "presentation" was a bit uncomfortable one evening (I didn't go back the second night). The guests were made to line up in the lobby and the woman distributing the cookies had a mildly annoyed demeanor about her. I'm sure there are times when folks ask for seconds, or rush up to get the cookies, but at other hotels that offer cookies, they're either offered singly at check in or some other more pleasant way. Other than that, all the staff were helpful, pleasant and professional. Even the cookie lady was OK, just not "warm" like the cookies.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our comfortable beds, high cleanliness standards, amenity loaded guestrooms, newly renovated pool atrium, convenient parking and fantastic Normandy Kitchen Café & Bar! Thank you also for your feedback on our cookie process as we will be sure to review to make it a more enjoyable experience! We hope you have a chance to visit us again at The Normandy Inn!

"Good experience"

4
28/10/2015

Clean, quiet and friendly. Restaurant service was quick, food excellent and the cost reasonable. Room was spacious, comfortable and high end. Near the Minneapolis Convention Center, which is were I spent the weekend attending the ECKANKAR, World wide Seminar, 2015.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our high cleanliness standards, comfortable and spacious guestrooms, centralized location, friendly staff and fantastic Normandy Kitchen Café & Bar! We enjoy accommodating the Eckankar Seminar and we look forward to your next visit!

"Good hotel"

3
28/10/2015

The Best Western Normandy Inn is a good hotel in general, comfortable rooms, well located and it's no noisy. It has an acceptable sauna service and small pool. For a short business visit or to a convention is ok.

"Pleasantly Surprised"

5
26/10/2015

It has been several years since I have stayed in a Best Western hotel, and I was pleasantly surprised with the Best Western Normandy in Minneapolis. This is a Best Western Plus, which I have never used before, and it made a difference. I was in the city for a seminar. The price of the room was affordable. The room was very clean, the bed was extremely comfortable, and the décor was modern and lovely. While the hotel is not close to the convention center, there is a shuttle available. The restaurant was very good, and items were priced fairly, compared with other city restaurants. I definitely recommend the Best Western Normandy.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our reasonable rates, high cleanliness standards, comfortable beds, complimentary shuttle service and fantastic Normandy Kitchen Café & Bar! Although we are not the absolute closest hotel to the convention center we are still located only 4 blocks away. Thank you again for taking the time to review our property and we hope to see you again in the near future!

"Our football hotel!"

4
24/10/2015

Simply can't beat this hotel for football games. Great location. Lots of resturants , shops, bars etc within walking distance. Wonderful service. Resturant and bar on site very good. On site parking downtown $8.00 per night. We will be back. Keep up the good work!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our great location, wonderful service, convenient parking and fantastic Normandy Kitchen Café & Bar! We'll see you at the next game you attend!

"Medical Appt"

5
23/10/2015

We stayed at the Normandy for Medical Appointment in downtown Minneapolis. Very convenient for downtown stays.. Warm cookies and mild 10 PM every evening. Be aware downtown Mpls can be a bit noisy at night, sirens etc. :)

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our convenient location and freshly baked cookies and milk! We hope to see you again soon at The Normandy Inn!

"Conference Stay"

5
23/10/2015

I was there for a few days while attending a conference. The rooms were very clean and the staff is great. The food at the restaurant as well as the room service were outstanding. If I come back I'll be staying here again.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our high cleanliness standards, wonderful staff and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again in the near future!

"Back again because we love it"

4
23/10/2015

This might not be the perfect hotel for everyone but we love it. The location is great for us but we don't mind walking a few blocks to reach the light rail. We have stayed in the older portion but this trip we were in the new building. We liked them both very much. Note, the parking is around the block on the back side and you can park and check in. We found that easier than using the limited, short term loading zone by the front door. My only disappointment was learning the shuttle was only available to very limited uses. That won't keep us from returning though.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our centralized location, convenient parking and well appointed guestrooms! Thank you for your loyalty and we look forward to your next visit!

"Best Western"

5
22/10/2015

A lovely hotel - great value given its central location close to the convention center. It's only a 5-block walk from the center, but they also kindly provide a hotel shuttle service there too. I didn't use the restaurant, but they did offer a nice nightly "cookies & milk" session!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, centralized location, complimentary shuttle service and freshly baked cookies and milk! We hope you have a chance to visit us again soon!

"Excellent Accommodations in Minneaplois"

4
21/10/2015

Had a great stay at the Best Western Normandy Inn & Suites, the staff was very courteous, professional, and extremely attentive. Staff gave great advise on sites in area and actually made sure we had transportation available when needed. This is truly a guest oriented Hotel.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are truly blessed to have such an accommodating staff! We hope you have a chance to visit us again in the near future!

"Best value"

5
18/10/2015

Great hotel with great value, excellent location. Second time in this hotel. Always satisfied with staff and rooms. In-room internet and nice TV. Big, comfy beds and surprisingly spacious rooms. Highly recommended.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, excellent location, well appointed guestrooms, helpful staff and comfortable beds! Thank you for your loyalty to The Normandy Inn and we hope to see you again in the near future!

"Very Satisfied"

5
18/10/2015

Staff was professional and very helpful. Parking was close and very reasonable. Hotel met our needs and expectations. Rooms were clean and well kept. Internet met our needs. General the skyways can be tough to get around in.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our professional staff, convenient parking, high cleanliness standards, complimentary Wi-Fi and centralized location! We hope you have a chance to visit us again soon at The Normandy Inn!

"Very nice rooms"

4
18/10/2015

Room was nice but didn't appreciate a knock from house keeping at 8am. Otherwise it was a easy check in & a very nice & clean room. Would recommend this hotel to others to stay in. It was nice they had a restaurant available if I needed.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you enjoyed our well appointed and clean guestrooms, easy check in and fantastic Normandy Kitchen Café & Bar! I apologize for the early housekeeping service and would recommend in the future using our do not disturb sign until you would like service. Overall, thank you for the high recommendations and we hope to see you again in the near future!

"Normandy hotel"

5
17/10/2015

Awesome hotel and great experience. The location of the hotel allows you walk around the downtown and business centers. Also you can relax in the whirlpool and sauna. Good service and very cozy lobby.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our excellent location, newly renovated pool atrium, cozy lobby and great service! We hope you have a chance to visit us again soon at The Normandy Inn!

"Nice big room and hotel close to eateries"

4
15/10/2015

We had a lovely room with a view to some churches. Beds were comfortable and there was a desk and chairs. Free wifi. Close to main street and Target Field for baseball. Provided cookies and milk for free in the evening. Downside was having only two washing machines and dryers as there seemed to be heaps of guests from tour coaches.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our spacious guestrooms, comfortable beds, centralized location and freshly baked cookies and milk served nightly! We hope you have a chance to visit us again at The Normandy Inn!

"No complaints"

5
14/10/2015

We thought it was kind of funny to find a Tudor themed hotel in downtown Minneapolis (and we enjoyed the display of memorabilia from the hotel through the years) but we like a hotel with some character. We felt safe in the hotel and had no trouble parking our car in the lot out back. We felt that the cost of parking here was extremely reasonable, and that the cost of the hotel compared favorably with others in the area as well. We enjoyed milk and cookies at 10 PM one night of our stay and thought this was a cute nightly tradition (clearly enjoyed by the guests). Beds were comfortable and the room was very dark when we put the shades down, much appreciated in a downtown hotel. The room was clean. Wifi seemed a little wonky but that could have been my laptop. The pool was refreshing and a welcome break. It was easy to walk around downtown from here, and also to walk to public transit. I did notice that the lobby area did have an aroma which I would not call musty (nor does it resemble the smell of an "old folks home"- and I should know, having worked in one!) but which I did not expect from an updated hotel. We found our room did smell like a new, clean hotel room, and we were not put off by the aroma in the lobby. I think we'll stay here again. It's a great location and great service, and at the right price.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites and teaching me a new word (tudor)! We appreciate your 5 star review and positive comments about our reasonable rates, convenient parking, freshly baked cookies and milk, comfortable beds, high cleanliness standards, complimentary Wi-Fi, newly renovated pool atrium, centralized location and great service! We look forward to your next visit at The Normandy Inn!

"Room convenience"

3
14/10/2015

Hotel is clean and comfortable. The only problem is no microwave oven in rooms. You have to leave your room, go to lower level laundry room to heat food, by the time you get back to your room food is cold.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you enjoyed our clean and comfortable accommodations! For your next visit I encourage you to upgrade to one of our suites which our all furnished with a microwave. We hope you enjoyed your stay and we hope to see you in the near future!

"good location"

3
12/10/2015

Although the hotel was in a great location for our trip to see a MN Twins baseball game. The hotel was nothing special for the price of the rooms. It was clean, updated, and friendly, just average otherwise. There were several good restaurants nearby, within walking distance.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We are glad you enjoyed our centralized location, recent updates, high cleanliness standards and friendly staff! Our rates fluctuate throughout the year and are the most reasonable in the downtown area. We hope you come again so we have a second chance to "wow" you with our amazing property!

"Best Western Normandy Inn, Minneapolis"

5
12/10/2015

I lived in Minneapolis for 25 years, so I'm pretty familiar with its offerings. Now, I return a few times a year on business, but must stay within certain budgetary constraints. I LOVE this funky little inn. Although it's a Best Western, it's retained unique character from its years as The Normandy Inn~~ faux Tudor exterior, long dark wood corridors, bits and pieces of decorating referencing Merrie Auld Englande and Gaul~~all of which make it quirky, charming, and far beyond generic. The restaurant is known among d/t workers as a great place for lunch, drinks, and dinners--chef-driven menu at moderate prices, craft beers, boutique wines, classic cocktails, dark clubby interior. The room is generously sized with many of the details that are associated with a more expensive hotel: Large LG television with premium cable, fridge, safe, piles of extra towels, real glasses and corkscrew accompanying the water pitcher and ice bucket, ice and filtered water dispenser in the hall, individually wrapped facial towelettes, iron and ironing board, hair dryer, charger outlets for your smart devices, free wi-fi. Forgo a more expensive hotel and stay here. For the price and location, it is very very good. Finally, the staff is helpful, kind, and warm. (*I witnessed a front desk staff person take a break from assisting me to help a man who came in from the street in need of an ambulance. The staff person was caring and calm throughout.) The free shuttle will take you all over downtown.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our unique character, well appointed guestrooms, complimentary Wi-Fi, great rates, wonderful location, complimentary shuttle service, caring staff and fantastic Normandy Kitchen Café & Bar! We welcome you back to your home state and look forward to seeing you again at The Normandy Inn!

"Great Value"

5
06/10/2015

My husband and our two elementary aged boys stayed here for a mini-vacation for 3 nights in August. We also had our small dog with us. We were looking for a hotel with plenty of room so we weren't always in each others' space for the 3 days. It was also important to us that we were within walking distance to the main downtown shops, Target Center, Nicolette Mall, and restaurants. We also wanted a kitchen or kitchenette and a place that would allow us to bring our small dog as he can't handle being boarded (nerves). This place met all of our requirements and then some. If you are looking for hip and modern, this isn't it. This place has a Tudor, village type of character and we were all about it. The hotel is clean and the pool area was very nice; the boys really enjoyed that. We had a two double bed suite with kitchen and fireplace which provided lots of space and the ability to bring back food to prepare in our room. The double beds are a bit cramped with two people per bed, but there was a sofa sleeper that was adequate. The milk and cookies was a highlight for the kids each night, so we appreciated that. We ate at the adjoining restaurant for lunch and had some really good soup and sandwiches; I wanted to sneak out for a drink at the bar, but the opportunity didn't present itself. It had a warm pub-feeling to it though. The hotel has their own ground level parking lot on the cheap; only $8/day! For those of you not as familiar with the downtown MSP area, this is extremely convenient and CHEAP! I saw other complaints about the parking cost and assume those reviewers just aren't familiar with the area. Most others have approx. $30/day self parking that you have to search for and then you end up having a longer than expected hike to your actual hotel. Probably the best part for all of us was that not only were we staying in a very comfortable hotel, but we were able to bring our dog with us and at an extremely reasonable rate. There weren't any large holds on our CC (there is a waiver to sign) and I think it was only $10/day. We were actually about to book a different hotel when we found out the non-refundable pet deposits - yikes! I'm so glad we went with this hotel instead! We've stayed in about 12 different downtown hotels and this one was a unanimous favorite! I think this is a great option for those that need to travel with their pet(s) that are well trained and quiet. Also, the best downtown MSP hotel we've found overall for value, comfort and convenience for family travel. We will be back!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our great value, centralized location, spacious suites, high cleanliness standards, newly renovated pool atrium, freshly baked cookies and milk, convenient parking and fantastic Normandy Kitchen Café & Bar! We are thrilled your family and pet enjoyed your stay and we look forward to seeing you again in the near future!

"Quant, classy hotel & lovely restaurant "

4
04/10/2015

I was very impressed from the moment of check with for my short stay at this hotel, they have people ready to direct you to your room and bags were bought up quickly. There is a indoor heated pool, laundry facilities and a small gym - quite a functional one when you're on holidays. The restaurant was really lovely, service was amazing and the food was really good. The hotel is centrally location and convenient walking distance from mostly everything. I would definitely stay here again if I revisited Minneapolis

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our helpful staff, newly renovated pool atrium, updated fitness center, convenient guest laundry, centralized location and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again at The Normandy Inn!

"Great value and friendly staff"

5
29/09/2015

This hotel was really nice and had a really friendly staff. They were all extremely nice and helpful. The restaurant in the hotel was also very good. I didn't get a chance to use it, but I wanted to use the sauna and the hot tub! I also thought it was cute that they had milk and cookies every night in the lobby at 10pm. The location downtown was good as it was easy to walk to many places. The bed was really comfortable and the room was really nice. I was happy with the hotel!

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our friendly staff, newly renovated pool atrium, freshly baked cookies and milk, centralized location, comfortable beds and fantastic Normandy Kitchen Café & Bar! We hope you have a chance to visit us again at The Normandy Inn!

"Awesome hotel, great price"

5
28/09/2015

This hotel was very accommodating. I decided to extend my stay. It has an indoor pool, friendly staff, and is in a great area downtown. It looks dated on the outside, but inside it is very nice. I had a king size one bedroom which was much larger than I am used to (from san francisco). It had a flat screen TV and with cable. The wireless internet was also around 35 meg a second, which is very fast for hotel internet. I highly recommend this hotel.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your 5 star review and positive comments about our newly renovated pool atrium, friendly staff, centralized location, well appointed guestrooms and complimentary WiFi! We hope you have a chance to visit us again soon at The Normandy Inn!

"Friendly, Clean and Great Price"

4
28/09/2015

I attend a convention in Minneapolis every September and have stayed here for the last 3 years. Everyone is very friendly, my room is clean, and the price is great. I look forward to staying here every year.

Jeff J, Manager at BEST WESTERN PLUS The Normandy Inn & Suites, responded to this review
Thank you for selecting Best Western Plus The Normandy Inn & Suites on your latest visit to beautiful downtown Minneapolis! We appreciate your positive comments about our friendly staff, high cleanliness standards and wonderful value! Thank you for your loyalty and we look forward to accommodating you again next year!