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Best Western Royal Plaza Hotel & Trade Center, Marlborough

3.5/5  - basé sur 854 notations.
181 Boston Post Road W, 01752-1840, Marlborough, United States - See map

Find everything you need at this Boston Marlborough hotel, perfectly located in central Massachusetts just west of Boston. The Best Western Royal Hotel & Trade Center in Boston Marlboro is the perfect choice for parties of all sizes. For our larger groups including sports teams and tour groups, enjoy special group rates at our prime location. Whether you're here to attend a sporting event or are here for an epic trade show, you'll enjoy our close proximity to Boston. This Boston Marlborough hotel is situated near the Tower Hill Botanic Garden which is the perfect place for a ceremony. Our property hosts over 20,000 square feet of meeting space which is perfect for weddings, business gatherings and seminars. We also have over 47,000 square feet of exhibit space to host your next large event. Centrally located at the crossroads of central Massachusetts near Fenway Park, home of the Boston Red Sox, and the New England Revolution at Gillette Stadium®, home of New England Patriots, our Boston Marlboro hotel is known for its close proximity to sporting events. Don’t forget to catch a Boston Celtics or Boston Bruins game at the TD Garden or visit the New England Sports Center, the New England Baseball Complex in Northborough and Citizen Bank Fields in Lancaster. Our guests will also enjoy quick access to Worcester which is home to many Universities and the Hanover Theater. You can also take in the sights of the scenic coast ways of Maine or Cape Cod, just a short drive away. As ambassadors for the region, our top priority at the Best Western Royal Hotel & Trade Center is to ensure your trip, meeting or event is the best it can be.

Best Western

Royal Plaza Hotel & Trade Center

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Safe deposit box
    Safe deposit box
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
based on 854 guest reviews
NOTE ISSUED
Excellent
313
Very Good
217
Average
169
Poor
87
Terrible
68
REFER TO NOTICE
Business Business
424
Couples Couples
65
Family Family
195
Friends getaway Friends getaway
96
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Memorial service group luncheon"

5
06/07/2018

Jennifer, the function coordinator was friendly, excellent, efficient and courteous. MEAL CHOICES were accommodating to our needs for a late afternoon lunch/dinner. Price was very reasonable and service was excellent

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad you enjoyed your time with us. We strive to make sure that all our guests are taken care of. Our team is pleased to hear that we were friendly and efficient. These are qualities that Best Western always strive for. We welcome you at any time for dinner or an overnight stay. Rick Skinner General Manager

"Amma Retreat"

4
02/07/2018

I have to say that my stay here was wonderful! The room was very clean, spacious, updated, and very well appointed. This is a pet friendly hotel and it was great seeing dogs here and there. The complimentary breakfast is great with hot and cold selections, fresh fruit, juices, etc. But they are sticklers about closing everything down at 11:00. You start getting the hairy eyeball when you come down close to 10:30. The breakfast is well worth it! I would have given 5 stars but for the following items: Hallways are extremely hot and steamy. Not a big deal since you're not hanging out in the hallways. Right? The elevators are devastatingly SLOW! So, yeah, you are hanging in the hallways waiting. The WiFi is not dependable. I was unable to make calls most of the time. Great experience!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve our guests' experience. I greatly appreciate your feedback regarding the hallways, elevators, and Wi-Fi. We will do our best to rectify the situation. Our complimentary breakfast is a favorite amongst all our guests and I am glad you were able to enjoy it. We hope to see you again in the future. Rick Skinner General Manager

"Vacation"

5
01/07/2018

the rooms clean and new. I loved the new renovation of the rooms. The service is excellent housekepping. Thanks to Charito for good cleanliness and commitment to the joy of his work. Excellent cleaning

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We work hard to make sure that all our guests have a wonderful experience. Cleanliness is a priority at Best Western and all our staff is committed to excellence in everything they do. During your stay I hope you had a chance to try out the delicious, complimentary breakfast. We hope to see you again soon! Rick Skinner General Manager

"Exceptionally friendly and helpful staff"

5
11/06/2018

The staff are so friendly and helpful here! The restaurant was excellent and the rooms have been recently renovated. The kids really enjoyed the arcade and swimming pool. There are many hotels to choose from in the area, but I would recommend the BW Royal Plaza because the staff go above and beyond to make your visit pleasant.

"Ask for newly renovated room floor 6"

5
04/06/2018

I was In town for a wedding anniversary party - there are nicer hotels around but the staff is so friendly and responsive Late check in - they had me all set and quickly checked in The breakfast buffet was good the service was excellent and friendly - the servers took the time to help my kids make waffles will be back

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm so glad you had a positive experience at our hotel. I hope the anniversary party went well and you had a wonderful trip. We believe that breakfast is the most important meal of the day, which is why we will always provide a complimentary breakfast. You are our number one priority and we look forward to seeing you again. Rick Skinner

"Broken Toilet and Rude Employees"

1
30/05/2018

Toilet was flushing on its own throughout the night and we had to disconnect it because we could not get through to a maintenance. Check-in and Check-out were terrible. We were the only clients there both of the times and it took 20ish minutes. Bar in hotel was awful and the employees were extremely rude.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Good place for groups if traveling for sporting events."

4
28/05/2018

This Best Western is nice. Rooms kind of outdated but it has a great lobby with a restaurant/bar area and arcade and pool. Free breakfast was nice to have included. The wireless internet isn't great. Would stay here again because the price was good but I'd request a low floor room facing the lobby. Location is kind of set back but it is close enough to lots of activities and other dining options as well as a grocery store.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for providing feedback regarding our hotel. Our staff prides themselves in making sure every guest's stay is comfortable. We strive to improve the quality of each guest's stay with complimentary Wi-Fi and breakfast. Thank you for choosing our hotel and we hope to see you again soon. Rick Skinner General Manager

"Hockey tournament stay"

4
28/05/2018

We stayed this past weekend for a hockey tournament. This is the perfect hotel to stay if you are attending a tournament. The staff is absolutely amazing, everyone seemed happy to be there from front desk staff to servers in breakfast and supper restaurants. Most importantly they were patient and understanding with the many children staying there that needed to roam around and burn off energy. They gave us a room to use for our pizza party and when the pizza delivery guy forgot plates and napkins the staff were more than happy to get some for us! Security was also great and friendly to parents who were drinking in the lobby, they had no issue with it and were happy to come chat with us. Hotel is a bit dated but you can see they are undergoing renovations and I look forward to seeing it when they are completed. That being said I hope that there are some plans for the pool area, I found it to be very dark and dingy (and quite small for such a large hotel). The breakfast buffet was wonderful! Yummy, hot food and fresh fruit and muffins. Cannot say enough good things about the amazing staff in the breakfast area. We only ate one night in the restaurant but it was yummy. We had nachos and it was more than enough for two. My son ordered the spaghetti and meatballs which was a great portion size. My daughter wanted a grilled cheese but it wasn't on the menu, when requested the server was more than happy to oblige. Again great service! Very happy with this hotel, if you are looking for something fancy you may want to go elsewhere. But if you are looking for great service this is the right place.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are glad that you and your team had a good experience at our hotel. Each member of our staff works hard to make sure everything you need is provided, from complimentary breakfast to paper plates for pizza parties. We're glad you enjoyed your stay and hope to see you in Marlborough again soon. Rick Skinner General Manager

"Clean and friendly "

5
22/05/2018

Great place to stay . We rolled up at late at night without a booking after a long flight (from the Uk )and drive , the staff fitted us in with a smile and luckily the restaurant in the lobby was also open late until 11 , so we got the chance to eat delicious hearty American food . Clean spacious room ... good wifi and bedding and tv channels!! Good breakfast choices and lovely staff always attentive and helpful. The hotel needs abit of a facelift in the lobby , but it has a heart. Thanks we will stay again if visiting .

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your positive review of our hotel. We're glad you were able to find a comfortable place to spend the night after your long flight. Our staff works hard to make sure each guest's stay runs smoothly and all needs are met. Thank you for choosing our hotel and we hope to see you again soon. Rick Skinner General Manager

"Excellent, friendly service"

4
14/05/2018

Great hotel. Everyone I met who worked there was friendly and seemed happy to be there. I recall “big”John, “little” John, Renee, as well as the hostess in the restaurant Saturday night , and the breakfast buffet guy with an Eastern European accent (didn't catch their names). All went above and beyond making sure things went smoothly and their guests were happy, They were all truly outstanding. Rooms were nice, breakfast buffet great. For what I spent on a room, I did not expect such a great experience.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are happy to hear you had an excellent stay at our hotel. Each member of our staff works hard to go above and beyond in making sure each guest's stay is comfortable. We are proud to offer complimentary Wi-Fi and breakfast, along with ample storage space and modern amenities in each room. We appreciate your choosing our hotel and hope to see you again soon. Rick Skinner General Manager

"Great time and service"

5
12/05/2018

Was a great weekend here, I can see the building was undergoing a remodel but our room looked brand new right down to the carpets. Was an easy check in by John very pleasant fellow.They had a great breakfast buffet. We did not eat dinner there but spend both nights in the bar with Mark the bartender he was great, very friendly and took care of us, asked about our day. Even helped us find dinner places close by. Like to come back after the remodel but would stay here again

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad you liked the parts of our hotel that has been remodeled, and we hope you have a chance to come see the rest of it when it is complete. I am very pleased to hear that all the staff was friendly and engaging. Our breakfast is a guest favorite, and I am glad you enjoyed it as well. Next time you are in the area we hope to see you again. Rick Skinner General Manager

"Great time and great service"

5
10/05/2018

I was here for 2 nights with family attending a function for a family member that has been a priest for 50 years. I could see that they where doing updates , but the rooms looked new and very comfortable. We only had breakfast there and it was a good selection, we did not eat at the restaurant but did stop in the bar both nights. and was always greeted by Mark the bartender with a smile and a interest in our day. The crowed at the bar was mixed with some very odd and rude people dressed in leather vests. I'm guessing from to much to drink before they got there. but Mark apologized for there behavior and asked if there was anything else he could do. all and all a pleasant stay with an easy check in and out by the front desk

"Everything was great but Mark the bartender needs to GO!"

5
10/05/2018

Our check in is where we started the positive experience with Shadad. She was on point and even laughed at my jokes...that was a plus! The rooms were clean and looked like they had been upgraded. The hotel seems to be going through a whole upgrade. The folks at Zachary's Breakfast Cafe were AMAZING. Loved Ayaan and Jeff. They had great senses of humor and were wonderful both mornings. Thoroughly enjoyed them! Met Deb Webb (one of the managers) while we were hanging outside in the evening. She was down to earth and made sure that we were all being taken care of to our expectations and chatted with many of us to ensure our stay was going good. Overall I would definitely stay here again... Then there's Mark...the bartender...he is rude and his social skills are quite lacking. He couldn't seem to be able to crack a smile or even be polite in any shape sense or form. He also charged one person $7 for a draft beer and another $9. We discovered this when we were talking about how horrible he was. I personally ended up tipping him much less than I do normally (we tip 20%+ across the board) leaving him a dollar and he didn't even deserve that!! There was a large number of us as we were in a large group staying for the weekend. I can see being busy, but come on guy, at least joke around with us while trying to keep up. We are an easy going group and we were already being patient and laughing and joking around with each other since we hadn't been in the large group in a while. Mark also had that always angry face, which is maybe just him, but, he definitely needs some training in customer service. He was cocky, rude and to be honest, the second night, I didn't even patronize the bar because of his service the night before. I know many in our group (which numbered about 150) did not as well and opted to have a room party instead. You really should consider letting Mark go or cutting his salary or sending him through Service Excellence training of some sort. He is the ONLY negative thing I can say about the location. Ample parking Clean Great reception and in Zachary's we loved Ayaan and Jeff! Close to many restaurants and stores Comfortable bed and bedding Refrigerator and coffee maker in the room Plenty of rooms for large groups Only one wish to make it better for anyone... FIRE MARK THE BARTENDER!

"Dated hotel"

3
10/05/2018

With having so many (newer) hotels in the area, I would probably not stay here again, or at least until their renovations are complete. The room was okay for a one night stay, but the lobby is extremely dated and features "Don't mind the dust" signs.

"Bartender Mark"

1
07/05/2018

Ignored customers. Someone bought a round of drinks, but this bartender never gave that individual a drink. One price for male customers and a higher price for females. Should not be a bartender not customer friendly.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. We appreciate you letting us know. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Great stay"

4
07/05/2018

Stayed here for on night after a group function. Quick check in and out. Friendly staff. Nicely appointed room and good wifi. Enjoyed drinks in the bar and had supper in the restaurant on site. Pasta was very tasty and salad bar was well stocked. Breakfast was included and offered many delicious choices. Many thanks to Breakfast staff Heather, Alyson and Ali for a great start to our morning. Would definitely recommend this place and would stay again if ever in the area.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad we could offer such convenient service. We are always looking for ways to improve our guests environment and I am glad to hear that you had a great stay. Our complimentary breakfast is a favorite amongst our guests and I am glad you had a chance to try it out. We hope you can stay again for longer in the future. Rick Skinner General Manager

"Exceptional Staff"

5
07/05/2018

Attended a conference and accidentally left my wallet behind. The staff saved it and returned it to me with great professional courtesy. Shout out to Jarred at the front desk for his service. Thank you!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We hope you had a wonderful conference, and I am so glad you got your wallet back. Losing your wallet can be a scary experience and we are glad we could be part of getting it back to you. I am pleased to hear Jarred was able to help you. We are always here to serve you. Rick Skinner General Manager

"DO NOT STAY AT THIS WORST WESTERN!"

1
30/04/2018

There are so many things wrong, broken, shoddy, won-out, low-life, dirty, broken furniture, bartenders who yell at each other....and it just feels like some unsafe ghetto hotel. That simple. The outspokentraveler has spoken!

"April NEAC"

5
30/04/2018

Another wonderful stay!! Debi Web & all the staff go over and above to make sure we are well taken care of! Each trip is memorable and this visit was no acception. Leidi & Sandy greet me each morning with a smile & a friendly face! Sean & Marc at the Bar serve me my “usual” at the end of each day. Good Food .. Good Friends ... Good Times !!

"excellent service"

5
28/04/2018

I had to comment on what was a great bar and bartender here at this hotel. I was there for a few nights and me and the wife stop, at the bar. it was a very busy place and Mark the bartender had his hands full. Not only was he serving a lot of people but the other bartender, a short dark haired girl, was asking him how to make drink after drink. when it was our turn my wife did not know what she wanted and I felt bad for him but he smiled and took the time to ask here what kind of liquor she liked and if she liked sweet or spicy drinks. Well he made her this French Martini he had on special and she loved it. So I had to write and commend him for his patents and service. he could have said he would come back, but he did not, and made us feel like we where the only ones there. well done true customer service

"Good service and clean room"

5
23/04/2018

Although the exterior and lobby were under construction, this was an excellent value for the price. The room was clean and the staff friendly. This will be an excellent place to stay when the construction is completed

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for choosing our hotel. We always love hearing from our customers. I am glad you were happy with our hotel. I apologize for any inconvenience the construction caused. We are looking forward to completing the construction and having an even better space for you to stay. I hope you had a chance to try out our complimentary breakfast. We look forward to seeing you again. Rick Skinner General Manager

"3 star hotel with 4 star service & amenities !!"

5
22/04/2018

I have been running my annual Bay State Coin Show at BW since 2012 and at each show everything has been flawless !!!....looking forward to our next show week-end of March 14 2019....most rooms are recently remodeled...fitness center great with large pool

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your continued business! Our staff is constantly trying to improve on every process and I am glad you have had such wonderful experiences each year. We love having returning customers. We also hope you've been able to utilize the complimentary breakfast. We look forward to next year! Rick Skinner General Manager

"Good place to stay"

4
20/04/2018

Guest rooms were outdated and need to be remodeled. Also, the main entrance was not available due to construction work. Early in the morning there was noise outside and it interrupted sleep. However, people at the hotel were very nice and kind.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad you chose our hotel! The staff is constantly looking for ways to improve and I am happy you were pleased with their service. I apologize for any inconvenience surrounding the construction. We are looking forward to the completion to provide a better experience for our guests. We hope to see you again soon. Rick Skinner General Manager

"Suffers from lack of basic services"

2
16/04/2018

We were given a 6th floor room, upon exiting the elevator, we saw large piles of laundry thrown on the floor in the hallway as well as another pile of rags. These remained there overnight into the next morning, even though I saw a worker call in the mess on her walkie talkie shortly after we checked in, no one ever picked it up. The room was ok, although the rug had numerous stains in it. One bad thing was the bath tub area, there was no rubber mat for the tub to keep one from slipping in it, also no grab bars are mounted as well. I slid down the tub while showering due to this dangerous situation. I called own to housekeeping to see if they had rubber mats and no one ever answered the phone, so I tried the front desk. There only advise was to put a bath towel on the bottom of the tub. I was concerned because my wife recently had knee surgery and I did not want her to fall while showering. Another area of concern was the "free" breakfast buffet. We arrived and went over to the bank of coffee pots to get a cup. All three regular pots were empty, there was a worker right there who said she was going to get new refills, it never happened, the whole time we were at breakfast they remained empty? To get a coffee you had to get a waiter to retrieve it for you. thereby almost forcing you to leave a tip for him or her. For the price paid, the service quality could have been much better than provided.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Needs a Major Facelift!!"

3
25/03/2018

We stayed at this hotel for a hockey tournament. To begin, the hotel needs a major facelift. It's dirty and dated. The chairs in the lobby were dirty and stained. The elevators were pretty slow. Our room was not any better. It was a decent size but again, dated! We had a room with 2 double beds, which were comfortable but way too small. There was 3 of us in the room. Myself, my husband and 14 year old son. We had to get a cot because 2 of us could not fit in the bed and we are not big people. We found 3 empty cans of soda under the bed. The smoke detector is installed right over the beds with bright light, who would do that? The mini refrigerator was on the floor with a microwave on top of it. The cabinet that the TV was in was broken and if you blew on it, it probably would have collapsed. And the coffee maker was in the bathroom!!! Gross

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We apologize for the uncleanliness you experienced, but we are currently going through a renovation at our property! This is not typical of our hotel. Our rooms have different accommodations and I am sorry to hear that yours didn't match your needs. Thank you for letting us know about the pop cans and TV stand. We are always looking for ways to improve. We hope you had a chance to try out our complimentary breakfast and hope to see you again at our hotel. Rick Skinner General Manager

"Nice, clean, old style atrium conference hotel"

3
25/03/2018

We stayed here when the weather forecast called for lots of snow and my wife had a conference at the hotel. The lobby and entrance were undergoing renovations and we had to use the side entrance. That would have been OK but there were a few smokers puffing away so the entryway wreaked of cigarettes. Once inside, we were pleasantly surprised. The hotel was a very attractive conference center. The atrium made us think of older Hilton-style atrium hotels. The front desk clerk was fantastic and she was able to retrieve our old BW loyalty number. She also upgraded our room (yeah!). Our room was on the second floor at the end of the hall where there was no heat. We noticed that the hotel offices used former guest rooms that overlooked the atrium while our room overlooked the parking lot. Our room was very large and reasonably well-appointed. We got the room temperature up to where we like it. The only downside to the room was that we found a cigarette lighter under a chair - a sign that the housekeeping could up their game a little. The bathroom was spacious and the toiletry items are just OK - about what we'd expect for a BW. I went out looking for a bottle of Dasani and was dismayed to see every vending machine I visited was either out of service or Dasani was sold out. The thing that made our stay the most enjoyable was the free breakfast in the restaurant. The eggs were amazing(!) and the variety of items was first rate. This hotel is not the Ritz, but it is clean, well-priced and very convenient for the conference trade.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review your stay in detail. We are always looking for ways to improve. We apologize for any inconvenience the renovations caused, but we should have those ship shape before long. I am glad you were pleased with the front desk we are always looking for ways to serve our guests. I'm glad you could get your room up to a comfortable temperature even though the outside temperature was rather cold. Thank you for your input regarding housekeeping. We will look into that. We do apologize that the hotel happened to be out of stock on Dasanis. I am so glad you enjoyed the complimentary breakfast. We hope to see you again soon. Rick Skinner General Manager

"Unfriendly Bar Tender"

4
23/03/2018

I want to first say that almost all of the people I encountered at the hotel were most accommodating and the room was beautiful! I am not the type to leave a bad review but the experience I had with a bartender named Mark was inexcusable! My company booked a few rooms for the well water convention and we arrived Friday night. Once we were settled into out rooms we went to get a drink at the bar. The first bar tender I encountered was Rene, she was personable and took care of me in a quick fashion even though it was a bit crowded. My issue occurred when my boss asked me what I was drinking, I responded rum and coke. He proceeded to order a round of drinks for all of us. When I tasted it I realized it was not Captain and coke. I could not drink it so I returned to the bar and explained to Mark that I could not drink it, it wasn't his fault it was a mere communication issue and could I please have a Captain and coke. He seemed to have an attitude and violently poured it into the sink and started to pour me a new drink. I had felt like I had upset him. Then a fellow worker saw that I was having my drink replaced and asked for the same (he was drinking Captain also). This is when it was very apparent that my first read on this bartender was correct! He definitely had an attitude! I was made to feel bad and so I said if it's that big of a deal we will pay for "his" drink thinking I was getting my as a replacement. My fellow worker produced his credit card and the nasty bar tender snatched it from his hand an charged him for BOTH drinks!!! My fellow worker commented on our treatment (with words I will not repeat) and so we stayed clear of Mark for the rest of the night! I at some point felt so wronged I mentioned what happened to one of the other bartenders and they in turn let Debi the manager know how we felt we were treated. Debi found us and questioned us about our experience and apologized for the bartender's behavior. Everyone can have a bad day at work once in a while but if your in a customer service business you need to make sure it doesn't reflect onto your customers!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize that this happened to you. We never want to treat our guests poorly and it is terrible you had to experience such horrible customer service. I am pleased that the rest of the staff treated you with respect, but that doesn't make up for Mark. Debi is a wonderful manager and I hope she handled everything to your satisfaction. We certainly hope this does not taint your impression of our hotel and hope to see you again soon. Rick Skinner General Manager

"Not getting Group Discount because called two days late because of Family Emergency"

2
06/03/2018

We were down there in January for a Hockey tournament the organization has stayed there for many years. We have stayed there for many years for Winter and Summer Hockey. I called a few days late because of family emergency and was not given the group discount. Was told we would get rate couple dollars more day was ok with that . After getting the copy of being billed it was considerably more. Called another Hotel just infront of the Best Western and without a group discount was much cheaper... The best part of the Best western is the bar and bar manager staff.....

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Birthday treat"

5
04/03/2018

A friend and I stayed here as we passed through New England. It was my birthday when we checked in. The front desk person noticed when I gave him my ID so he upgraded us to a fancier room. The room was clean, all devices/appliances worked well. There were ample electric outlets in convenient places to charge our personal devices. The towels were not stiff from over washing. We did not try the restaurant but they have one. Very convenient to route 9 which can get you to great shopping and fun!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Happy birthday! Thank you for making us a part of your special day. We are always committed to providing excellent service to our guests. I am glad you were pleased with all of the amenities. We hope you had a chance to try out our variety of complimentary breakfast items. Next time you are in the area we hope to see you again. Rick Skinner General Manager

"Staying for Totalcon"

5
24/02/2018

This is the second year, at Best Western for Totalcon & we are all very happy it was moved here. Free Breakfast, a pool, & a clean room. The Lunch crowd was crazy busy, but thank goodness the hostess Ayaan took excellent care of us. She jumped in & got us our drinks & meals. She is wonderful! Thank you for another great weekend!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We always love hearing feedback from our guests. I am so glad you enjoyed staying here for Totalcon. We always want to provide a fabulous experience for our guests, and our staff is committed to doing just that. Our complimentary breakfast is a hit amongst our guests and I am pleased to hear you also enjoyed it. I am happy to hear your service was quick and friendly. We hope to see you again next year! Rick Skinner General Manager

"Genuine friendliness"

5
14/02/2018

I spent 3 days at the BW Royal Plaza Hotel last week and as I was ready to depart the security system on my vehicle would not deactivate which left me and 4 others stranded. While we waited for arrangements to be made the staff(esp. Debi Webb) made the dreadful situation quite pleasing. No one ever likes breaking down away from home but I must say that I am glad it happened because we would not have been able to be the recipients of such remarkable and genuine hospitality from the BW staff. I would recommend this establishment to any and all. Thank you Best Western.

"I feel welcome and safe here."

5
05/02/2018

I didn't stay at the hotel but I was there over superbowl weekend for First Event. During this event the place is packed and the bar tender Mark was busting his butt all weekend while dealing with other not nice impatient customers. The food at the restaurant is great too. I love that First Event is at this hotel, close by from where I live in Worcester which is great. I love going down on non event weekends just to see the bar tender Mark. Friendly guy and makes great drinks. Chris G.

"Business"

4
27/01/2018

NEAC Another wonderful stay ! I traveled in a snowstorm and arrived to welcomed greetings ! Saw old friends and made some new!! Debi Webb and the staff go the extra mile to make you feel at home ! When the show was over and it was time to leave my car was under almost a foot of snow ..and without even asking a lovely young man from the front desk cleared me out and off I went ! ~ thanks for everything ??til next time !

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
You are always welcome at Best Western! We love our frequent guests, and I am so pleased that you have been continually satisfied with your stay. Debi is a wonderful addition to our team and I am so glad you enjoyed her and her team. Our staff is committed to providing excellent service to all our guests. I am pleased your car was well taken care of in the snow. I hope you had a chance to try our complimentary breakfast during your stay. We look forward to your next visit! Rick Skinner General Manager

"Jeff in the restaurant is AMAZING! "

5
21/01/2018

If you are contemplating booking this hotel let this be the review that makes you book. I am a very picky critic of hotels. They are expensive so we should get what we want, right? The hotel is good... but what we enjoy is Jeff the waiter at Zachary's in the hotel. He has helped us every year when we come down! He remembers you and is the most friendly, funny, efficient server I have encountered ever! Also the hostess Ali is great as well. They make you feel so important when you come in. I can't say enough great things about Jeff so if you stay here, ask for him by name! As far as all the talk about theft in the hotel... personally I am not buying it. We were gone most of the weekend and I left my pocketbook in the room with my money and medicine (not the smartest but I didn't have a lot of cash) but it's never been touched. In fact, I left my pocketbook in the breakfast area last year and the employees hunted me down and made sure I got it back immediately. GM if you read this please make sure Jeff knows how much my family appreciates his great work ethic... he's such an asset to Best Western!!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so appreciative of your continued visits to our hotel. At Best Western, we make our guests a number one priority. At every level our staff is making sure all your needs are met. I am very happy to hear that you have been so pleased with Jeff. He is a wonderful addition to our team. We strive to make sure our staff feels safe and well taken care of. I am so glad you have experienced this while staying with us. We hope you have had a chance to try out our complimentary breakfast during your stays. We look forward to seeing you again! Rick Skinner General Manager

"Watch your belongings!"

1
12/01/2018

My family stayed at this hotel for 3 nights while attending a hockey tournament in the area. My daughter noticed 3 rings she had just received as Christmas gifts were missing from her luggage. We checked the room and later searched at home just in case there was an error. No Rings! I called the hotel to report the items missing and was bounced from the front desk to a housekeeping manager's voicemail. My message has not been returned. Two other families from our team who stayed there that weekend have also called to report cash and other items missing from their rooms. Watch your belongings!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Clean, Nice Place"

4
04/01/2018

BW Royal Plaza is huge. Rooms are clean and comfortable, as was the bed. Asked for an accessible shower and got a totally accessible bathroom, which was appreciated (recovering from knee replacement). We spent three nights as it was close to family events and highways -- Routes 20, 495, 90, 95 and 9. Facility has a pool, though it's small. Overall, a nice place to stay.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are glad you enjoyed your stay! We try our best to make sure that you are well taken care of during your stay with us. We are happy to provide all necessary accommodations. Our location makes an easy central location for all your needs around Marlborough. While you stayed with us I hope you had a chance to check out the complimentary breakfast. We wish you the best on your recovery from knee surgery and hope to see you again soon! Rick Skinner General Manager

"Worst customer service I have ever encountered..."

1
03/01/2018

WARNING: Prepare to be ignored, dismissed, and lied to by multiple staff, including management, if you have any kind of issue here at this hotel!! I have been staying at this hotel once a year for the past few years and I had observed the management system consistently decline year after year. Unfortunately, this year's visit included an item of mine being stolen. This is when the nightmare began. From the moment I realized my item was missing, I experienced a complete lack of concern or caring from hotel staff and management. Heard many false promises and "your issue is very important to us," but it took over a week of daily phone calls and emails before my issue finally reached a manager. I was never able to reach the GM, though he seems to reply to posts here... I spoke to the Rooms Manager, who was filling in for the GM. He gave me wonderful lip service and I believed he genuinely cared. He promised to expedite my issue of theft and find a resolution. But it still took a MONTH before we reached a resolution (weeks would pass in between emails, which STILL flabbergasts me). As of the time of this post, our agreed upon resolution has still not happened. I have since sent several additional emails and voicemails to this Rooms Manager without so much as one response. I'm literally one step away from taking this to small claims court! In my entire life, I have never encountered a hotel that is this disorganized and mismanaged. My stolen item is just one part of my recent experience at this hotel... the management also allowed a extremely unsafe situation to escalate to the point of physical and verbal assault of guests without appropriately providing security. No decent hotel would ever allow theft or violence to go unaddressed or to not fulfil an agreed-upon resolution. Needless to say, besides taking this hotel to small claims court, I will never stay at this hotel ever again. To the GM (because I'm sure you would see this), I welcome an immediate discussion to rectify this situation.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Great hotel for stay around Boston"

5
31/12/2017

This hotel exceeded our expectations. Best breakfast buffet I've had at a Best western in a while- diverse items every day, caring and helpful staff. Place, though pretty much deserted at this time of the year (this is a convention hotel), was beautifully decorated and staff was helpful. We had a problem with the heater in our room but it was fixed right away. Beds are a bit old, but were basically comfortable and room was very clean.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your recent 5-star review! We appreciate you taking the time to share your experience at our hotel. Our staff works hard to provide our guests with the ultimate experience while they are visiting. I am pleased to hear that you found our property to be beautifully decorated and our team to be helpful and accommodating. We hope that next time you are in the area, you will stay at our property again!

"OK for One Night"

3
26/12/2017

We were there for Christmas Eve so we could visit relatives in the area. The staff onsite were very nice but our overall assessment of the hotel would be somewhat skewed as they were minimally staffed since there weren't many guests. Our room had two double beds and was a good size. The TV had plenty of channels. The included breakfast was very good. The room has an old school combination for the heater and A/C in the wall. It was effective but very noisy as it kicked on and off all night. The room also smelled like smoke even it it was non-smoking and we both awoke stuffed up. We reported it to the front desk when leaving and they said that housekeeping would check into it. Other than that, our stay was fine but the hotel seems to be in a bit of a time warp.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback regarding our hotel improvements. We truly value our costumer's feedback and greatly appreciate you taking the time to review our hotel. Our hotel is going through a renovation in the new year and we will be working on updating our property. We are glad to hear that you enjoyed the complimentary breakfast and our wide-range of cable channels in your room. Our team hopes that you have a happy New Year and will come and visit us again when our property renovations are completed! Rick Skinner General Manager

"We highly recommend this Best Western Hotel"

5
22/12/2017

Always stay at this hotel when visiting relatives in Mass. We've always had a positive experience from the friendliness of the staff, the cleanliness of the rooms and the property and the restaurant and lounge.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for always choosing to stay at our property whenever you are in town! We always appreciate our reoccurring guests like yourself. We strive to keep our property clean and relaxing. We are delighted to know that you enjoy your stay and you found our hotel staff to be nice and helpful. Our team works hard to make our guests feel right at home when they stay at our property. We hope to see you again whenever you are back in the area! Rick Skinner General Manager

"Great Service and Location"

5
21/12/2017

This may not be the newest hotel on the strip, but based on an overnight, I would return. We had king suite room which was pleasant and clean. Check in and out were a breeze. The breakfast buffet was good and the staff most pleasant. This is very convenient to both Worcester and Boston.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am so glad you had a positive experience at our hotel! We do our best to always make sure our hotel is meeting all our guests' needs. Even if we are not the newest hotel we are committed to the same service that has kept people coming back to our hotel over and over throughout the years. I am so glad you had a chance to check out our complimentary breakfast. It is a favorite amongst our guests. We hope to see you again soon! Rick Skinner General Manager

"Would come back here again!"

5
11/12/2017

Came on a snowy night. Saw plows and staff working on making sure the parking lot was clear of snow. Room is clean and tidy. Breakfast food is delicious! Staff was professional and friendly. Hotel is close to the mall and a shopping strip. Highway is close by as well.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-star review! We are so glad you enjoyed your stay. Snow can easily mess up travel plans, but we work hard to make sure our guests will always have a clear parking lot. Our guests love our complimentary breakfast and I am so glad you found it satisfactory. Our location is definitely a bonus of our hotel, and I am so glad you took advantage of it. Our team is committed to making sure you have a wonderful stay. We hope to see you again! Rick Skinner General Manager

"2 night stay"

5
10/12/2017

A great hotel and friendly staff. Convenient location to 495 as well as other restaurants and shopping along Route 20. A reasonable price with a brunch buffet included in stay. No issues or complaints.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad you enjoyed your stay! We do our absolute best to make sure that all our guests are satisfied and well taken care of. Our location is perfect for exploring the city, but our hotel is so comfortable that you may not want to leave! Next time you are in the area we hope to see you again! Rick Skinner General Manager

"Nice facility"

4
06/12/2017

Recently stayed here for two nights while attending an event at the adjacent Expo Center. Room was clean and expansive. Nice bathroom and plenty of hot water. Good TV and plenty of charging outlets. We used one of the presentation rooms and it was very effective for several slide shows that we attended. Plenty of parking. The rate seemed reasonable for this type venue.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad you were able to enjoy our hotel! We believe here at Best Western a good hotel is not only about a comfortable stay, but also about an efficient, useful stay. I am very glad our hotel worked for all of your needs. During your stay with us I hope you had a chance to try out our complimentary breakfast. We hope to see you again! Rick Skinner General Manager

"Beyond My Expecations"

5
04/12/2017

Impressive facility. Convenient location. Absolutely no road noise. Friendly and professional staff. Rooms were in very nice shape. Well-stocked bathroom with loads of towels and sundries. Hallway noise was minimal. Nice views from the top floor. Breakfast outstanding with ample options. Impressed and other chains should take note. Restaurant on premises with a great dinner menu. Good food and I'm picky. I was happy with the meals. Spent two nights there on business. A great hotel when you need to stay in the Marlborough, Massachusetts area.

"BW rating"

5
29/11/2017

good location = lived in area 40 yrs. Enjoyed the service & the comfortable guest chair in the guest room. Staff went out of way to make sure your were a happy guest. after living in that area for 40 yrs and remember it being built, the only hotel there. fir its age, it is ok, but soon should consider an update or some redecorating.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you so much for your 5-star review. We really appreciate your insider perspective. We agree! It is a great location and makes for a lot of opportunities. Our guests are our priorities and we are so glad you felt taken care of while staying with us. Thank you for your feedback regarding the décor. We are planning an extensive guestroom and lobby renovation this winter. Rick Skinner General Manager

"an average older hotel"

3
24/11/2017

this hotel needs to get face lift if it wants to continue to charge the prices they do I have been staying at this hotel twice a year for many years and I see it slipping in its quality. Extra outlets for patrons to charge more than one device, better lighting. newer heating and air conditioner units would help a lot. The convient location is compelling

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your continual stays at our hotel. We always appreciate returning customers. Thank you for your feedback regarding our hotel improvements. We will look into all of the advice you gave. We truly value our costumer's feedback and greatly appreciate you taking the time to review our hotel. Our location makes us a very convenient hotel to stay in and we hope to continue seeing you at our hotel! Rick Skinner General Manager

"Great time there for Natura lExpo 2017!"

5
20/11/2017

Always a great time at the annual Natural Expo - the event is awesome - and at a really great venue. Room was fresh & updated - staff is always a pleasure. BUT SPECIAL KUDOS to Sandy, one of the waitresses in their in-house Sports Bar & Grill. It was so very busy at lunch - yet she was fast, efficient, and super-friendly. Great Service & Great Attitude - truly - better than some fancy places we've eaten in. Thank you Sandy - we're glad you were our waitress!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are glad you enjoyed your experience the annual Natural Expo! We always try our best to accommodate a large number of guests and we are so glad you specifically enjoyed having Sandy as your waitress. She does a fabulous job! I am also pleased to hear that you found all the staff friendly and attentive! We hope to see you again soon! Rick Skinner General Manager

"Buissiness traveling"

5
18/11/2017

Extremely friendly staff and clean rooms! Everyone was completely satisfied with our stay. We had internet connection everywhere and the pool was amazing. The breakfast and dinner was also amazing. Would definitely recommend!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-star review! We are so glad you enjoyed your stay. Our staff strives to be friendly while meeting all your needs and we are pleased to hear that is the experience you had! Our complimentary breakfast is a staple of Best Western and we are glad you were able to take advantage of it! We hope to see you again soon! Rick Skinner General Manager

"Great stay in a friendly hotel"

5
14/11/2017

We stayed here on my husband's business trip. The hotel is conveniently located near the highway and walking distance to 2 nice plazas. My room had a great view of the plaza. The room is modern and nicely decorated. It is not first tiered as the Hyatt but it is good. We had dinner at Long Horn Steak which was nice. There is a supermarket, nail salon, dollars store etc. in the plaza thus you will not get bored. It was fun to see all kinds of activities from the room while my husband was at work. The sport bar restaurant in the hotel is a nice place to have a drink as well. I love the little garden with the seat in front of the hotel. The pool and the exercise room are nice as well. The game room is a great addition for the children. The breakfast is good with a variety of choices. The front desk staff were pleasant and helpful. Thank you both for the late check out. The elder John was so accommodating when I asked for changing to the plaza view room. Overall it was a nice stay. It is not a luxury hotel but it is a good value hotel. We would recommend this hotel for a great budget hotel with a nice room and great staff.

"Great Stay"

5
13/11/2017

The check in was fast and the room was clean and comfortable. the breakfast buffet was better than i expected: eggs, waffles, bacon and potatoes. Also choice of bagels, oatmeal, yogurt and pastries. They had servers bringing your drinks and checking that everything is good. I would definitely stay again if needed.

"Dinner experience"

3
13/11/2017

Warn your children that the restaurant manager has a short temper and will share his frustration in the dining area in front of the people eating. Our room did not have a fridge. Location was good. The hotel and restaurant employees were good also.

"Excellent place"

5
06/11/2017

Courteous front desk had bookedwrong night .front desk fixed the night and rate. On phone helped me w accessible issue and fantastic accessible set up and service. Bkfst was great. Excellent spread at Mac's.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We apologize for booking the wrong night, but are pleased the issue was resolved as needed. Thank you for taking the time to review our hotel! We are so glad you had a 5 star experience. Our hotel is committed to providing a complimentary breakfast for all of our guests and we are happy you enjoyed yours. Next time you are in the area I hope you choose Best Western as your home away from home! Rick Skinner General Manager

"In town for conference"

5
06/11/2017

Friendly staff, clean rooms, good food, nice place! The food for the conference was good though I'd prefer the chicken to be grilled without breading sauce and cheese. Wish they had some IPA on tap. But really all that matters is friendly staff and a good night sleep in a clean environment and Best Western got that right!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-star review! I am so pleased that you had such a positive experience at our hotel. We are committed to our guests having an enjoyable stay in clean, comfortable rooms with friendly staff, and are glad that you found that to be true during your stay. We appreciate your feedback regarding the menu and will take that into consideration. We hope to see you again next time you are in the area. Rick Skinner General Manager

"Very Nice Staff at a dated Hotel"

3
05/11/2017

The room was clean and spacious. The hotel was dated. The door would not close in bathroom in the fitness room. This is ridiculous. The restaurant did not offer non pork meat items in the breakfast menu. The staff was very nice both at the front desk and the maids. I would stay here again because I do not care much about the dated decor. The shuttle would not take us to Hudson.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel! We appreciate your feedback and will be looking into the issue with the fitness room bathroom. We strive to make each stay enjoyable for our guest and we are happy you found our staff friendly. We always want to be improving our hotel and will take your breakfast suggestions into consideration. We are glad you would stay with us again and hope to see you soon! Rick Skinner General Manager

"It's a place to rest"

3
03/11/2017

Rooms are clean but dated. Staff friendly and helpful(except night bartender). Value for the $ pretty good. Nice breakfast buffet. I would stay again because of the hotel's location for my business needs and closeness to training center I was attending. There are a lot of off premises eateries within 5 minutes of hotel

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We appreciate you taking the time to review our hotel! We are glad you found the rooms clean and the staff helpful! We will look into your feedback regarding our night bartender. Best Western's signature breakfast is a staple of our hotel that we always guarantee you! We are so glad you were able to fully enjoy our location and we hope to see you again soon! Rick Skinner General Manager

"Great Service"

5
02/11/2017

I find that the people at this hotel start to become like family due to the number of times we have been here and the way that they go above and beyond most of my expectations for hotel staff. Wonderful staff!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
At Best Western we try our best to treat everyone like family and we are so glad you feel part of that family! We are committed to providing quality service to all of our guests. Meeting and exceeding as many expectations as we can. Our staff appreciates your continued stays and we look forward to the next time you are in the area! Rick Skinner General Manager

"The Best Best Western in the East"

5
31/10/2017

Out of all of the hotels that I have stayed at, The Best Western experience in Marlborough, MA was by far the Best!!! The staff was great and the bed was like sleeping on a cloud!! The food was awesome to where I didn't need to leave the hotel Outstanding Hotel

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-star review! Our staff is committed to providing a fabulous experience for our guests and we are so glad that is what you found. It sounds like you were able to get a great night's rest to start you on your day. We take pride in our breakfast and all our food and are glad you didn't need to venture outside to find a satisfactory meal. We hope to see you again soon! Rick Skinner General Manager

"Royal Plaza Best Western"

1
31/10/2017

Terrible! Pricing was way overpriced for the quality received. Special rate received was not special at all because it did not include the free breakfast that they provide every other guest. Bar service was terrible. They did not have the staples that a good bar should have. Worst hotel I have ever stayed at!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Very good hotel at a good bargain"

4
30/10/2017

Hotel has lots of parking. Shuttle will take you to places within 5 miles. You can use path to walk to a shopping center with restaurants and grocery. Breakfast is very good with lots of choices. Restaurant, bar and lounge on the premises is very helpful. I've always felt safe here.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking time to review our hotel. We are so glad that everything is set up just right for you. We take pride in our complimentary breakfast and are pleased there were lots of good choices for you. Our guests are our number one priority and we could not be happier that you always feel safe while staying at our hotel. Next time you are in the area we hope to see you here! Rick Skinner General Manager

"Worst experience ever"

1
27/10/2017

The staff were not friendly and inviting at all. Room had foul oder. Temperature in room was to warm and could not be changed. Have been itchy all over my body since staying here. Over all would not stay here again or suggest it to anyone else. Hope management can make much needed changes to improve customer service and over all experience.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"NEAC"

5
26/10/2017

Another comfortable stay ! Debi Webb & her welcoming friendly staff did not disappoint!! Great Bar Bites ~ I am partial to the Rosemary French Fries and the BBQ chicken wings ! ~ Sean takes good care of all his people! When traveling on business its good to know you can count on Great Service and comfortable accommodations ~ ! Thanks Debi & Co.!

"Excellent visit"

5
22/10/2017

We stayed at Best Western for a painting convention. The accommodations were excellent. One suggestion- the rooms need more lamps. It was very dark in area by chair for sitting or reading. The breakfast was excellent. For the convention, lunch offerings of delicious soups, salads and sandwiches were available for a quick meal.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you so much for your 5-Star review! We so appreciate you taking your time to share your insights with us. Our team is so pleased you found the accommodations satisfying. We pride ourselves on making sure our breakfast starts your day out right and are thrilled to hear that the food was enjoyable throughout your stay. Thank you for your feedback on our lamps in the room. We will look into how we can improve this issue. We hope to see you during your next visit to Marlborough! Rick Skinner General Manager

"Always good service"

5
19/10/2017

I stay at this hotel 15 nights a year. Every detail is precise. The front desk personnel are always extremely efficient and professional. They will do almost anything to please.The breakfasts are one of the best in any hotel I stay. The room is modern and very well maintained

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-Star review! Our team appreciates your loyalty and are so pleased you enjoy our hotel. We strive to provide our guests with efficient and kind service to make their stay comfortable and enjoyable. Our team is committed to providing you with a relaxing place to sleep and a hot breakfast to start your day right. We look forward to seeing you during your next stay at Best Western! Rick Skinner General Manager

"didn't like it"

1
17/10/2017

this place smelled bad ......and is in need of major upgrading ....it needs a deep cleaning also webwill never go back ......did not like it at all although the staff was super nice oh and the major turn off was the lobby bathroom it smelled so bad that we had to hold our breath and run out as fast as we could......

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Great spot to stay whilst traveling towards Rhode Island."

4
16/10/2017

It is a big hotel but the room was quiet, comfortable beds, good shower and excellent choice at breakfast. We were tired after driving and decided to eat at the hotel's all star bar. The food was surprisingly good, great range of beer and dealt with gluten free, our server was really lovely. Front desk staff are not very friendly.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are pleased to hear that you had a comfortable stay at our hotel. It is important to us that we provide an energizing breakfast to start your day. Our team strives to take care of all of your needs and we are so glad to hear that you had a positive experience with the gluten free accommodations. Thank you for your feedback regarding our front desk staff. We are always looking for opportunities to improve, and will take your feedback into consideration. We hope to see you again soon at the Royal Plaza Hotel. Rick Skinner General Manager

"dead bug on wall"

2
15/10/2017

there was a dead bug on the wall and it was a big dead bug and there was pop corn under the bed i stayed there for 6 days and no one cleaned the dead bug off the wall or the pop corn from under the bed

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"Best Western Royal Plaza , Marlborough"

3
15/10/2017

Hotel is clean, staff polite and very helpful, great conference area, very busy, your lucky to get a space, have to schedule way ahead of time. prices have gone up, watch out! Food is good. Sound isn't always good for speakers in Ballroom, been using Best Western for years and always have the same problem with sound! Hotel staff very pleasant breakfast buffett very nice! Didn't have time to check out pool and stuff this year!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share insights on your recent stay at our property. We are dedicated to providing our guests with a clean and comfortable location to rest their heads after a long day at a conference. We appreciate your feedback about the speakers in the Ballroom – our team will look into this issue, as we are always looking for ways to improve our property. Our team is happy to hear that you had a chance to enjoy the complimentary breakfast and hope you will be back to check out the pool sometime soon! Safe travels. Rick Skinner General Manager

"Great Place to stay"

5
09/10/2017

Very comfortable and very friendly. Staff will go out of their way to help in any situation. They take the time and listen. Beds and pillows are very cozy and room was very clean. Able to open windows and the air conditioner really cools the rooms. Would stay again and again.

"New England getaway"

5
09/10/2017

Painting convention in a beautiful place. Hotel was so accommodating and helpful. Unfortunately not much extra time to explore the surrounding area but I would love to go back. Great hotel and staff. Food was really good and best lobster dinner!

"Disgusting restaurant, dated hotel, and snail internet"

2
07/10/2017

Don't expect to load even a webpage after business hours at the hotel. I found 7 long hairs in the sandwich I ordered from the restaurant. The elevators take way too long, and the hallways were about 85 degrees. I'm in hotels every month, this is worse than a motel 6.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am very sorry to hear that you experienced this at our hotel. Please call the hotel at (508) 460-0700 and ask for the general manager. I would like to discuss this with you in more detail as this is not typical of our level of service. We want to do everything possible to make this right. Rick Skinner General Manager

"Rooms are old and tired."

1
07/10/2017

My reservation was confirmed two days before arrival yet, when I got there, they didn't have a room for me. After my insistence, I was placed in a room that was old and tired. I returned to the room in the evening to find the bathroom flooded with water running out of the ceiling. The bathroom was unusable but there was no other room to move me to. The staff didn't seem to be too concerned that I had to use the bathroom in the lobby.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

"I am the Group Leader of a Diamond Tour bus trip with 45 passengers."

4
06/10/2017

Our group of 45, plus our bus driver, stayed here for 4 days as we visited the Boston area. It was quite centrally located to everything we visited. We were greeted by friendly and helpful hotel staff, as well as a Welcome Station, consisting of fresh coffee, iced tea, lemonade and cookies. Our luggage was delivered promptly. The rooms were spacious and very clean. The expanded continental breakfast was very good.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
It is great to hear that your trip ran smoothly and you enjoyed your stay at our hotel! We always want our guests to feel welcome and comfortable while staying with us. Our team is happy to know that you found our service to be helpful and that you liked the Welcome Station. Thank you for sharing your positive experience with us and hope your overall trip was fun and memorable. Rick Skinner General Manager

"Nice Stay"

4
04/10/2017

Stayed 3 nights for a business conference. The hotel appears dated at first glance (the elevators need to be updated) but the rooms are modern and comfortable. The bar and room service staff were friendly and the front desk staff was outstanding. I hope to stay here again in the future.

"Very Busy Place"

4
03/10/2017

Everyday, this place is very, very busy. That is a good thing, except when you need to find a parking space. Very good free breakfast. I would stay here again. Car rental on site. Rooms were ready earlier.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing insights into your recent stay at our hotel! We are constantly working on elevating our level of service for our guests. Our team appreciates your positive feedback and are glad to know that you had a positive experience at our property and would stay with us again. We are happy to hear that you found our complimentary breakfast and our on-property facilities an added bonus. When you are back in town, we hope that we are your Rick Skinner General Manager

"Mediocre"

3
03/10/2017

This hotel is to me mediocre. There is nothing terrible except the elevators are extremely slow as mentioned by many people that were there. and the WIFI is unusable. I rode from the sixth floor to the first floor, the doors never opened then by magic traveled back to the sixth floor and again down to the first floor. Just a trifle annoying.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm sorry that you found our hotel to be mediocre and you had issues with using our elevator. We appreciate your feedback, as we are always working on improving our property. We will take your feedback into consideration as we make updates throughout our hotel. Rick Skinner General Manager

"Tuesday, 10/3/2017"

4
03/10/2017

As always, your staff was very helpful. They responded to our needs very well and were very professional. When we had a problem they quickly fixed it The were very professional all the time., We will be back next year.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so delighted to hear that you found our staff to be helpful and responsive. Our team is devoted to making each guest experience a positive one. Thank you for taking the time to share your positive experience with us. We hope that you took advantage of all of the various amenities we offer throughout our property, like our complimentary breakfast and free wi-fi. We look forward to seeing you when you are back next year! Rick Skinner General Manager

"Very Good Hotel"

4
03/10/2017

hotel was nice with a restaurant and bar, rooms were clean and staff was very pleasant. I was on a business trip with conference on the property. Shuttle was a nice addition. Would recommend this hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our team is pleased to hear that your recent business trip at our hotel was a success. The shuttle on our property is a great way to save money and is an added bonus when you stay at our hotel. With on-site facilities like our restaurant, bar, and gym, paired with our elevated customer service, you are guaranteed to have a great stay at our property. Thank you for taking the time to share your recent experience at our hotel and we hope to see you again soon! Rick Skinner General Manager

"Great Experience"

5
26/09/2017

I came here for a conference. It was such an amazing experience. The staff were wonderful, especially Debi. Everyone made you feel comfortable, they checked in to see if we needed anything. Thanks for a great experience. On another note: if you get a chance, definitely have the chocolate cake! Super moist and delicious!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We always want our guests to have an amazing stay when they are at our hotel. Thank you for sharing your recent conference experience with us! Our team is devoted to providing all of our guests with a great level of service and is focused on helping anyway we can. We appreciate you taking the time to share your insights with our team and we definitely agree that our chocolate cake is some of the best dessert around. Rick Skinner General Manager

"Good for Business"

3
25/09/2017

The Best Western Royal Plaza Hotel is very accommodating for business needs. Great meeting rooms for all presentation needs. The beds are very comfortable and the breakfast has a lot of variety for types of eaters. The oatmeal is great.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your recent experience with us! Our hotel is designed to accommodate all of your business needs. From conferences to receptions, our property has everything you need for an enjoyable experience. We are glad to hear that you found the bed in your room to be comfortable and that you liked our oatmeal at our complimentary breakfast. We hope to see you again for your next business trip! Rick Skinner General Manager

"Last night of family visiting"

5
24/09/2017

This property is extremely nice with very comfortable but somewhat dated rooms. The breakfast buffet was one of the very best I've come across in any one of the hotels I've stayed at. It had great variety, was constantly refreshed and the staffed checking on you were amazing, spot on , kind and efficient. I was impressed and I was in the business for 20 years !! The staff throughout was fabulous!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
At our hotel, we love to provide our guests with a delicious breakfast to start their day off just right! We appreciate you taking the time to share your positive experience with us. Our team is devoted to delivering amazing service and our complimentary breakfast is just one way we show our guests that we are willing to go the extra mile to make their stay at our hotel perfect. Thank you for taking the time to share your feedback and we hope to see you again soon! Rick Skinner General Manager

"Hockey trip"

3
23/09/2017

Ok hotel- somewhat dated, some updates, large property. Location is good for NESC hockey. We wanted to bring in food for a team meal, & they would not allow it as they served food. They offered to provide, and coach agreed in order to have team together. Price was almost 300% of catering tray prices I found. Bathroom sink faucet is too short for the basin - one of my pet peeves. New carpet in rooms is good. There are also small fridges in the rooms which is nice. No microwave. Thermostat is old school unit, with push buttons for hi-lo & cool-heat. All in all not a bad hotel, but $139 seems high. If it were $110 I would feel much better about it. It did include a hot buffet breakfast which was better than most other included breakfast hotel options. Front desk and restaurant waitstaff were very considerate and accommodating.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your feedback on your recent stay at our property. We always appreciate the insights into our guests' experiences and will take your comments into considerations as we are always looking for ways to improve our overall hotel experience. I am glad to hear that you found the front desk and wait staff to be accommodating and hope that your hockey trip was successful! Rick Skinner General Manager

"No Issue - All Good Here!"

5
23/09/2017

Great Greeting Staff! Always Available! Room was Terrific! Food at conference was truly delicious! Check out - no issues or surprises. It was easy to get to - almost right off of Route 495 and plenty of great places to visit in the area.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so delighted to hear about your positive experience at our hotel! Our team works diligently to make every guest feel right at home during their stay. We are glad that you found the food at the conference delicious and that your room was terrific. Thank you for taking the time to share your 5-star experience with us. We hope that you will stay with us again if you are ever in the area again! Rick Skinner General Manager

"Last night of our trip"

4
19/09/2017

We were on the last leg of our trip and looked to find a hotel in the area. Hard to see hotel being it is set back a bit but once found everything was fine. We ate in their restaurant that received bad reviews but we both had good meal and staff was very friendly. Breakfast was great and price for the stay was just right.

"Convention and Banquet"

5
18/09/2017

The staff was right there to offer assistance with any and all of the needs of the guests attending the convention. The staff, especially Debi, Sandra and Jeff brought smiles to guests and made them feel comfortable and relaxed for the weekend. The food was delicious and served exactly when we had asked for it. I recommend the hotel for any kind of event.

"Very convenient"

4
18/09/2017

Nice hotel; very good breakfast, clean, nice staff, convenient location for those travelling to the Boston area. I have mentioned that electric vehicle charging station is needed -- hope to see some progress there.

"Great Service, Nice Room, strong cleaning products"

4
15/09/2017

Overall, the stay was great. The service was amazing. The layout of the hotel is nice with a beautiful array of flowers around a fountain as you walk into the lobby. The room was very spacious and had all the amenities I needed (desk, microwave & fridge). The view wasn't anything spectacular, but it didn't take away from the room. When I couldn't log onto the internet at first, I was able to find the number to call and the general announcement gave me the link I needed, so I didn't need to talk to anyone for further instructions. I stayed in a king, and although the bed was very comfortable, there were six small square shaped pillows instead of full-size pillows. I would bring one from home next time. The staff in charge of the kitchen ensured that I had a vegan option during the conference, which was beyond what I normally get for service. The only other thing I noticed that bothered me was the smell of the cleaning products. It hit me as soon as I walked in the front door and overwhelmed me getting off the elevator in the hallway to my room. I guess that means they are doing a good job of cleaning, but it was tough on my senses during the stay. Great value hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We appreciate you taking the time to leave your positive experience about your recent stay at our property! I am delighted to hear that you found our service amazing and the hotel flower arrangements beautiful. At our hotel, we try and accommodate all of our guests' needs when we can – that is why we provide vegan food options, because we know there is nothing worse than sitting through a conference hungry. I am sorry to hear that the scent of the cleaning supplies bothered you and we will definitely look into how we can fix that issue in the future. Thank you for bringing that to our attention. Thank you again for sharing your feedback and we look forward to seeing you again when you are in town! Rick Skinner General Manager

"Hockey tournaments "

5
14/09/2017

My hockey teams have been staying at your hotel and we always have a great time.The staff is very helpful whenever we need something especially Deb Webb she is a great asett to your company the only thing is she is on days now so we really don't get to see her much because of games during the day would like to see her on nights shift hopefully she will be placed back on because hockey season has started and she would be a great loss to us parents and kids I know we have 3 tourneys there this year and my summer team will be back up next summer. So please put Deb Webb back on nights Sincerly Shannon Corcoran Tricounty saints and killa Beez Hockey coach

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for always staying at our hotel when you are in town for hockey! We appreciate your business and are glad that we can provide your players and families with a fun, comfortable environment. We completely agree that Deb is an asset to our hotel and we could not do it without all of the dedicated staff members we have on our team. We will take your request into consideration about Deb's schedule, but please don't hesitate to reach out to anyone from our staff – we will always do anything we can to make your stay with us a great one! We look forward to seeing you all when you are back in town. Rick Skinner General Manager

"Excellent Business or Pleasure Hotel"

5
13/09/2017

Excellent hotel for business or pleasure rooms are very nice very comfortable beds staff is very nice and absolutely goes out of the there way for you. They are in a great location for the cape and Boston

"Nice place to stay"

3
09/09/2017

Came to best Western for a hockey tournament , staff was excellent ,rooms were clean, inside the hotel the hallways could be updated it's a little old and musty other than that it was a good place to stay ,

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback about updating the hallways in our hotel. We are always looking for ways to improve our property so we will take this into consideration. We are glad to hear that you found our hotel rooms clean and comfortable. We are pleased that you thought our customer service was excellent. Our staff wants to provide the best service to all of our guests and strive to make each stay a great one! Rick Skinner General Manager

"Very brief stay but really nice hotel"

4
09/09/2017

Everything in this hotel is well done and well presented. The room was just right, only would have liked a mini fridge. The wifi was easy to use. ac was on when we arrived so room was fresh and clean.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are delighted to hear that you found your room fresh and clean and that you enjoyed your stay at our property. Next time you are at our hotel, please feel free to request a room with a mini fridge and we will do our best to accommodate your request. Although there wasn't a mini fridge in your room, we are happy that you enjoyed our other in-room amenities like free wi-fi and the air conditioning. We hope next time you are in the area, you will choose to stay with us again! Rick Skinner General Manager

"Seminar/Tournament weekend"

5
06/09/2017

5 years running and we wouldn't think about going anywhere else. The hotel, lead by Deb Webb, caters to our every need. Our guests enjoy the rooms, the main ballroom is big and clean with helpful staff. And the Dinner Banquet is great food with a very attentive staff. Can't thank Deb Webb enough for all her help year after year!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your high praise about our property! We are pleased to hear that you find our hotel accommodating and comfortable for all your event needs year after year. Our staff is focused on providing an elevated level of service to ensure that each event at our property runs smoothly and efficiently. We appreciate you taking the time to share your positive experiences with us. Our team looks forward to seeing you next year! Rick Skinner General Manager

"Where's Debi?"

4
06/09/2017

I live close to the Best Western so I never use the hotel per se, but my neighbors and I have dinner at All Star almost weekly. The quality of the food is surprisingly good, and the staff is very friendly. Unfortunately, the star of the show Debi Webb has been absent recently. She can accurately be described as the "Hostess with the Mostest" and she makes guests feel welcome and at home. I want her back! It's just not the same without her.

"NGH Convention 2017"

5
05/09/2017

My experience there was the same as it has been for the last 7 plus years- excellent. Anytime there is a need or if theres ever a problem it is addressed immediately. I will continue to use this hotel in the future and enjoy seeing the staff Nicole, Deb & Arthur.

"Excellent Staff!!!! Great service"

5
04/09/2017

I loved my stay. The breakfast is great. The wait staff does a great job making it run smooth. The front desk was pleasant and helpful. Having a bar and restaurant on site is a big plus. Great maid too

"Ehh"

3
04/09/2017

Not a bad hotel but not worth the value. Food was good at the restaurant but breakfast was terrible. Pool was dirty both days. Kids rough housing and throwing footballs. Pretty sure one girl took a football to the face, blood everywhere. Not one staff member was around to help.

"Best know ahead of time..."

4
23/08/2017

If this is the first time you are going to the Best Western Royal Plaza Hotel & Trade Center, you may find it is not so easy to locate the front door because of its fairly long and winding entry road. However, the hotel is modern and well-appointed. Its lobby is open, airy and well-maintained, and the front desk staff were friendly and efficient. I found the restaurant to be dark, and service was slow. True, it was a conference, but I'd have expected there to be more staff on for a larger number of guests. I am dairy-intolerant and ran into an issue with the first meal there - the menu did not mention that the item was made with cheese, though elsewhere on the menu cheese was commonly indicated. I had to refuse it and then wait for a menu and wait again for a new meal. My room was clean and fresh and maid-service was efficient. My main area of dissatisfaction was with the poor internet and cell phone service. The front desk's explanation was that they were a hotel made of 6 stories of concrete amidst the mountains - so if you are in need of constant communication through your cell phone, plan ahead for alternatives. I was only told as I was leaving that they would have allowed me to use the house phone at no charge (emergency circumstances back home...). Will I stay here again? Absolutely - but next time I won't get so frustrated at the poor internet and cell phone service.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share your experience at our hotel! I sincerely apologize for the issues you experienced with the wi-fi and restaurant during your stay at our property. When we have large conferences at our hotel, the wi-fi can be affected; however, we will look into this issue and will work on a solution to make sure our guests can take full advantage of our complimentary wi-fi. As for the restaurant issues, I will speak with our team to ensure that dietary restrictions are taken into account. I hope that the rest of your stay was above satisfactory. Thank you again for sharing your experience with us and we look forward to seeing you again! Rick Skinner General Manager

"Great service, very convenient rooms to conference"

4
23/08/2017

My room was excellent for my 8 day stay. The customer service was great. The restaurant had excellent food and service, I had the special on the two nights I ate there and loved each of them. The rooms were the most convenient I have had for a conference. The rec center and pool was inconvenient because you have to cross the lobby to get to them but I found a stairway to the second floor that got me around that. The buzzer to open the pool door is not clear from the inside to get out so that caused a moment of panic. Overall I was extremely happy with this hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am delighted to hear that you enjoyed our restaurant on property! I hope that you had the opportunity to try our complimentary breakfast as well. We appreciate your feedback on the recreation center and pool. I apologize for the moment of panic and I will work with our team to come up with a solution for this issue. We are glad to hear that the rest of your stay was excellent and appreciate your positive review. Safe travels! Rick Skinner General Manager

"Stayed there on our way up to Winter Harbor, Maine"

5
19/08/2017

This BW hotel in Mass. is about 1/2 way between DC & Acadia National Park in Maine. HUGE wide open atrium with indoor pool and restaurants. I'm in a wheel chair, and the lobby and rooms were ABSOLUTELY wheelchair accessible. Fantastic breakfast. Used AAA-rate which was a great value. See if they offer AARP and/or Military discounts in addition to AAA. Accessible room is easy for elderly and/or those with major mobility problems to navigate (not true for all hotels) -- large bathroom with easy entrance door and handrails. The bed was very comfortable, good TV service and WiFi worked like a charm. I would definitely come back to this BW hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thanks for your five-star experience! We are so glad to hear that you enjoyed your stay at our property and took advantage of the free wi-fi offered throughout the hotel. Best Western's partnership with AAA ensures that AAA members receive the best rate we offer. Next time you are in town, stay with us and indulge in our complimentary breakfast. We look forward to seeing you next time! Rick Skinner General Manager

"A real over priced dump"

1
18/08/2017

We had to stay here due to the Embassy nearby (which is great!) was full. Wow, did we regret it. The shortcomings were endless. The bldg looks like it was built once and beaten around for the past decades with no refurbish or TLC. They just let it slide downhill! 1. My door lock was broken. 2. One photo attached shows how the TV cabinet had a door ripped off. 3. The carpet and room felt filthy, to the point where we joked about how filthy the rooms were the next day only to find my work companion had actually slept in his clothes. 4. I kept my socks on rather than touch the carpet; no, I never do that! 5. The bar was dishevelled and chaotic; when I asked for a Scotch, the bartender, who boasted he did not drink, asked another if there was any Glenlivet because she had just poured some in a dirty glass. Yes, he said that. 6. The buttons on the phone were broken. 7. They charged $224 for the room, whereas they should have paid ME $244! Stay there at your own risk! It actually felt dangerous. Maybe best suited for college kid road trips where they trash the room and roam the halls in their shorts and flipflops.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize for your recent experience at our hotel. When guests experience issues with their room, like the door lock, TV cabinet door and phone buttons you mention, we strongly encourage them to bring these to our attention while on property. That way we can make every effort to remedy the situation while you are here so you can get back to enjoying your vacation. We also apologize for your experience at our onsite restaurant and your impression of the room. We take cleanliness very seriously at our property and we will address your experience with our staff. If you would like to speak with me directly to discuss your recent experience, please contact the hotel at (508) 460-0700. Rick Skinner General Manager

"Excellent experience"

5
17/08/2017

Stayed 7 days for a conference and I was pleased with the entire experience. Staff was helpful, and the bed was the most comfortable I have ever had! Food in the restaurant was excellent also. The room was very clean and quiet, i will definitely stay here again.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star experience with us! We are glad to hear your stay was excellent and you enjoyed our restaurant. Next time you come and visit, don't forget to enjoy our complimentary breakfast as well. We offer an assortment of tasty options for travelers dining in or guests on the go. We look forward to seeing you again! Rick Skinner General Manager

"No refrigerator in room"

3
16/08/2017

I stayed at this hotel for a hypnosis conference. The days are long and the breaks are short. I keep drinks and food in my room. when i checked in they told me there were no more refrigerators left for the whole weekend. it was Thursday night and I was staying until Monday. I pleaded with them. they said no. i moved into the room. I went back down stairs and spoke with the manager and he moved my room. He was so helpful.

"Oldfashioned"

3
15/08/2017

Needs some renovation. It was clean, but the rooms are old and the hotel looks ugly from outside. It had its best years but this was 15 years ago. The service and personal is OK. Breakfast could have more choices, for example fruits.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback regarding the appearance of our hotel and the range of choices provided at our complimentary breakfast. We are sorry it did not meet your expectations. We will take your words into consideration, as we are always looking for ways to improve the experience for our guests. When looking for lodging in the area, we hope you will give us another opportunity to improve your opinion. Rick Skinner General Manager

"Great Experience for Convention/meetings/courses"

4
15/08/2017

For the NGH annual convention, the hotel is the experienced provider and was ready for action! The room was excellent, the service quick and dependable and courteous, and the food delicious. For us, the mini fridge and micro-wave allowed us to have meals in-room easily and inexpensively as there were grocery store and fast foods in the nearby plaza within easy walking distance. an extended stay was more comfortable due to the hair dryer and ironing board and iron, and we enjoyed the option of bed and towel changes as we wanted, not necessarily every day. Nine nights passed wonderfully.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our hotel is host to a number of events and conventions, and we work hard to make sure the experience runs smoothly for attendees and hosts alike! We are delighted to know you had such an enjoyable, extended stay with us. Our in-room amenities are designed with our guests in mind, and we appreciate knowing they elevated the quality of your time with us. When paired with other amenities, such as free wifi, free parking and complimentary breakfast, we are a fantastic option for those looking for an extended stay in the area. Consider us your home away from home! Thank you for sharing your experience with us. We hope to see you again soon! Rick Skinner General Manager

"Best Western Royal Plaza Hotel & Trade Center.... Just So So"

3
14/08/2017

I had to refuse a 9AM room cleaning service and asked them to come back. They never returned. I am not all that fussy but I did not want to be bothered every morning at 9AM. Hence, my room was never serviced.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for bringing this to our attention. This is not typical of our level of service and our commitment to our guests, and we will discuss this with our staff. We always recommend guests bring this to our attention while they are still at our property so we can make every effort to remedy the situation and let you get back to enjoying your stay! We hope you will give us a second chance to exceed your expectations the next time you are in the area. Rick Skinner General Manager

"Very impressed! Wonderful staff, great property, clean & comfortable! Gym, pool, shopping, restaurants & entertainment!"

5
08/08/2017

Excellent property! Clean rooms & phenomenal staff! Very impressed during my last family trip. Room was perfect. Kids loved the breakfast buffet, indoor pool,on site gym & arcade. We truly enjoyed our weekend stay.. this is a beautiful property that has everything you could need for traveling, keeping the kids/family happy.. shopping center within walking distance.. This is a true GEM.. ALSO, one of the largest hotels that I have ever stayed at. They keep this property in great shape. With well over 400 guest rooms, this place is perfect for corporate parties, conference rooms and holiday events. The restaurant/bar/grill was exceptional. Breakfast buffet, with fresh waffles, eggs, bacon, home fries, large selection of fruits, cereals and yogurts truly impressed! We will be planning another weekend getaway for September! Kudos to a great staff. Management is phenomenal. Thank you

"Great Food and Exercise Room"

5
08/08/2017

This hotel has everything you need to never leave the hotel. A great exercise room ,attentive staff, and good food. I spend at least 100 nights a year in hotels and the Best Western Plaza in Marlborough, MA is, by far, my favorite.

"Excellent stay"

5
08/08/2017

Everything was extremely good. It was a famility trip and we all enjoy our stay. Clean room. Good service. Excellent breakfast. Location is fine with plenty of parking space. Nearby amenities where easily reachable. Overall, an excellent stay.

"Reasonable Rate, good room, great breakfast."

5
06/08/2017

The most economical really good hotel within a hundred miles. It sits back off the road and is a chore to find in the dark but is worth the search. The bed was top quality and the room was quiet. Breakfast was a really good choice of eggs, bacon, sausage, and cold offerings. If you are traveling through this area this is the place to stay.

"Quiet, friendly staff "

5
05/08/2017

Great rooms, very friendly staff & excellent breakfast buffet (especially Jeff who made the experience so great). This is well worth staying at- great beds, showers & amenities. Highly recommend for a short or long term stay. The little restaurant inside has excellent food & service.

"Feedback"

2
24/07/2017

Although the customer service folks were pleasant and professional, the restaurant staff were obnoxious and inappropriate for any guests. The breakfast is poor. The food in the restaurant, nothing special. They have 4 elevators for 6 floors- they may be the slowest in New England of any chain! Frustrating

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize for not meeting your expectations during a recent visit to our hotel. We pride ourselves on having friendly, accommodating staff members, and we appreciate your feedback regarding the staff in the restaurant. We will certainly speak to them about this incident. In addition, thank you for your feedback about the quality of the food and the speed of the elevators. We are always looking for ways to improve, and will certainly take your response into consideration. We hope you will provide us another chance to exceed your expectations in the future. Rick Skinner General Manager

"Business Trip"

5
22/07/2017

This hotel is in a Good Location with easy access to the highways. The rooms a real nice, with a friendly Staff. It has a Good Bar, and the food there is good. Breakfast is excellent. Overall, my stay was great.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We love to know when our guests had an enjoyable, memorable stay all around at our property. So many moments add up to the full guest experience, and we work hard to exceed expectations in each and every one of those opportunities. From check in to check out, dining to hospitality, we are here to provide you the best visit we can. Thank you for sharing your five-star experience with us. We hope to see you again soon! Rick Skinner General Manager

"One week stay; very comfortable hotel"

5
22/07/2017

My family of four stayed at this hotel for a week. We were initially worried about a group they hotel had booked as they were some sort of rockabilly car club. Their language was attrocious for my pre-teens and the smoked everywhere. Thankfully, they were mostly gone by the morning. As for the hotel...very comfortable, but in need of re-model. Service was excellent and breakfast was excellent. Our room had a small, high window that you could not see out of which made the room dark and feel a bit like a jail cell (though, I've never spent the night in a jail cell). The beds were comfortable and room was clean. I would highly recommend this hotel for a family or vacation, but not for romance.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review. As we continue to improve our hotel, we will take your comments into consideration. We are pleased to hear that you had a wonderful experience concerning our service standards,complimentary breakfast options and that the property fit your needs for family vacation. We hope your pre-teens were able to take advantage of the free wifi during your trip as well. Safe travels! Rick Skinner General Manager

"JUST OKAY"

3
21/07/2017

We attended a weekend long event on site and although the property size was able to handle the event, the staff was very overwhelmed. The bar had reduced itself to a limited menu for the entire weekend due to the hotel being busy, which in turn made ordering for the whole weekend difficult. The restaurant/bar staff was completely stressed out and the kitchen was always backed up, even with such a limited menu. I also was not allowed to have a late check out due to the hotel being to busy. I requested that upon check in and was told I had to ask morning of check out and when I called at check out they again said no. The hotel was well aware of the event and how many people would be staying all weekend and they were still not staffed adequately, that was disappointing.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize for any inconvenience that you may have experienced during your recent stay. Though our staff was limited, they made every effort to accommodate guests during a busy time. To discuss this further, please contact the hotel at 508-460-0700 so we can make this right. Rick Skinner General Manager

"Weekly business stay"

4
19/07/2017

Normally I stay just outside the Boston area. For some reason most hotels were sold out that night or if they had a room the cost was outrageous. So I searched farther west of Boston and found this Best western in Marlborough. I had to travel farther than I wanted but this hotel was a good find

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are happy that our hotel was able to accommodate your stay when Boston was booked up! Our hotel offers free wifi which is perfect for business travelers like you, as well as complimentary breakfast each morning. Safe travels! Rick Skinner General Manager

"A pleasant trip"

4
19/07/2017

The service was very good and personal. Restaurant and bar service were notably good. The elevators were slow and they were not working right. Our room was nice and clean. One of the nicest Best Western!

"friendly staff and dog friendly!!! "

4
19/07/2017

I recently stayed at the this location and was so delighted to be able my partner in crime Minnie!!! Deb and her staff go above and beyond! The rooms are clean and the hotel bar has a fun and friendly vibe. The chef Patrick makes chicken fingers in house and they are scrumptious!! Mamadou, Jim and the rest of the bar staff provide stellar customer service and make one hell of a cocktail!!! I cant wait to return next year!!!

"Truly pet friendly!!"

5
19/07/2017

If you are traveling with a dog, rest assured that this hotel is really a pet friendly one! No ridiculous weight or breed restrictions and no additional fees. I was very happy that the hotel staff treated my dog as a guest too! THANK YOU for a happy experience!!

"Skip the bar. BYOB. Eat elsewhere. Otherwise, it is tolerable. Be prepared for long elevator waiting times."

1
17/07/2017

Longest waits and worst attitude from bar staff. Terrible food with long waits. Many reviews about these same issues. Throw in 1 of 4 or 5 elevators in working condition and you have headaches waiting

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize for your recent experience at our property. While the restaurant is located at the hotel, it is not affiliated with our property. Our staff has been working to get the elevators in working condition to relieve wait times so we do apologize for any inconvenience this may have caused you. To discuss this further, please contact the hotel at 508-460-0700. Rick Skinner General Manager

"Great Service!!"

5
10/07/2017

This hotel goes above and beyond expectation when it comes to customer service. We have held a karate tournament and banquet at this facility over the past several years. Debi Webb has overseen this event each year and has been instrumental in making it run flawlessly every time. She makes our guests feel like family, and we love that they want to come back to our events. The wait staff in the banquet hall are wonderful and work tirelessly to provide great service. Jeff is a favorite server of ours in both the banquet hall and the restaurant - always smiling and making sure he is providing the best service. The bartenders handle our guests so well, and the front desk staff are super helpful to our guests.

"Friendly staff..Great Free Breakfast & Comfy Bed!"

4
03/07/2017

What more can I say...Multiple rooms to choose from...they have a wonderful spread of fruits, cereal, waffles and a hot bar( eggs, bacon, sausage) for self serve breakfast...The staff is polite and the beds are comfortable....

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Breakfast is the most important meal of the day, so we are happy to hear you enjoyed the complimentary breakfast bar! With a wide selection of rooms, comfortable beds, free wifi, and complimentary breakfast, it is easy to have a great experience and even better night's sleep at our hotel. Thank you for your review! Rick Skinner General Manager

"7th Annual IKCG event"

4
22/06/2017

This place is our home away from home for the past 7 years. The International Kenpo Council of Grandmasters appreciates loyalty, and the BW hasn't let us down. Once again Debi Webb pulled off a wonderful day and night, with a touch of professionalism, class and a great personal touch. I'm telling you, you people would be lost without her... I know we would !!! Food was great. The bar wasn't as efficient as last year, appears to be new staff...... Once again, Thank You and thanx to the wonderful Debi Webb

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Welcome back, and thank you for your continued patronage over the past seven years! We are so proud to be the host of your event, and serve as your home away from home. Debi is such a delight to work with, and we are incredibly lucky to have her. She and the rest of our staff work tirelessly to ensure events like your go off without a hitch year after year. Hope to see again for year #8! Rick Skinner General Manager

"Staff, Amenities, & Breakfast make this property a WINNER"

5
16/06/2017

Chris went above and beyond when I had s broken lock, was patient with all the guests and kind, I could see Chris going far with the company and should train/lead others on the staff - he is an asset; Sean was welcoming and pleasant and a great bartender; the server for lunch time in lounge (she's from Hudson I remember) went above and beyond when I had an order cooked incorrectly - she made sure everything was correct and made sure I was pleased with the outcome. The complimentary breakfast is beyond what you'd expect, and there's a gym on the premises. I'll definitely be back.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. We are so pleased to hear about your five-star experience from our above and beyond staff to the complimentary breakfast that makes you want to roll out of bed early. See you soon! Rick Skinner General Manager

"Good for conventions"

4
15/06/2017

But only for conventions...a bit rundown, but lovely staff. Rooms well used... Great to do business at the convention center but I would not stay here for pleasure. Lots of tour busses ...so crowds in a He lobby and at breakfast

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. We are happy to hear that your experience with our staff was lovely and that the convention center accommodations fit your business travel needs! Rick Skinner General Manager

"Great Hotel - Great Staff!!!"

5
31/05/2017

The staff was amazing and attentive. They had a wonderful breakfast. Clean and ample parking. Everyone had a smile on their face and was helpful. The restaurant had great food and the staff was fast and efficient. Great location...easy to find.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star review with us! We are delighted to know our hotel made such a positive impression on you. Our staff really makes the difference at our hotel. Beyond the cleanliness of our rooms, ample amenities, and dining options, the genuine friendliness and consideration of our staff is what always resonates with our guests. We hope you will stop by again the next time you are in the area! Rick Skinner General Manager

"Security for children"

1
29/05/2017

We were there for a hockey tournament and the first notice we see is NO HOCKEY STICKS OF ANY SIZE. While I understand playing hockey in a hall, or in the lobby, they are 9/10 years old...give them a room to play in!!! Or don't host the tournament! security was ALL OVER the kids...it felt like school...walk, walk, walk. I am already all over my kid about those kinds of things, so I definitely didn't need security to do that for me. It was overwhelming. I would NOT stay there again...and the amount of hotels in the area, you can definitely stay someone else!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are sorry to hear your experience at our hotel did not meet your expectations. While we certainly welcome and enjoy our youth hockey tournament guests, we also must take into consideration the experience of our guests who are not here for the event. This includes keeping the children from running and playing in the public areas. We apologize if you felt this was unnecessary, but hope you will understand our efforts to provide a restful, enjoyable experience to all. Rick Skinner General Manager

"Excellent"

5
25/05/2017

Hotel lobby is very welcoming with easy check in and check out. All amenities available. Restaurant offered S complimentary buffet breakfast with every possibly option . Hotel staff is friendly and helpful. Nice clean quiet hotel away from the city of Boston . Worth the drive !

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We're delighted to know you had such a lovely time at our hotel. For those visiting Boston, we offer an affordable and convenient option with so many great amenities, like complimentary breakfast. Our guests love the ability to start off their days with a delicious, free breakfast with options that change from day to day! Thank you for sharing your five-star experience with us. We hope to see you again soon! Rick Skinner General Manager

"Nice facility but needs updating..."

3
24/05/2017

Nice size pool, arcade room for kids, and convenience of the All Star Bar and Grill. Came in on a Friday night for hockey tournament and bar was full, orders were lost, and meals didn't come for over 1 hour and 15 minutes however manager handled appropriately and apologized. Saturday night lounge was empty quick in and out convenient place to grab a drink. Breakfast buffett was up and ready to go at 7am and it was above average, nice also that they had breakfast in the restaurant and also in the foyer area of hotel. Room, King size bed, was clean but dated...carpets were worn, fridge looked like my college fridge from the 90's. Overall nice facility that just needs updating.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback about the room décor. We're always looking for ways to improve and provide our guests an even better experience. We also would like to apologize for the inconvenience in the restaurant. We thank you for being understanding, but we will certainly work with the staff to prevent this in the future. We strive to provide the highest quality of customer service to our guests no matter how busy we are. We hope you will join us again the next time you are in the area. Until then, safe travels! Rick Skinner General Manager

"Good value"

4
24/05/2017

Best Western Marlborough is an older hotel, but has lots of amenities, well lighted with a huge parking lot (very good when it snows). Rooms are spacious and beds are very comfortable. Avis and Budget are at the hotel, but you can walk ( via gravel path) to the nearest shopping center (restaurants, grocery). The restaurant and bar have great selection - good food. Breakfast is too expensive unles you have a breakfast coupon, which most people have. Good buffet breakfast with 2 types of eggs, waffles, bacon, homefries, oatmeal and continental selections. BW is the best value in this area.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our hotel may not be new, but you'd hardly know! The only thing we take better care of than our property is our guests! We are so pleased you enjoyed your time at our property, and took the time to explore the surrounding areas. Thank you for sharing your review with us. We hope you will join us again the next time you are in the area! Rick Skinner General Manager

"Will not come here again"

1
24/05/2017

The hotel was overcrowded, there was only one person working at the front desk. I checked in at 10 pm and the line was very long to get checked. My room was on the 6th floor. The elevator was very hot and very slow. I got to the room, tried the key multiple times before someone from inside the room started yelling and swearing at me. I was given key to a room that was ALREADY OCCUPIED. Had to take everything back down, wait again in the ridiculously long line and got a new room.

"excellent"

5
22/05/2017

i want to say that the stay was great and there was no concerns, love this place. they are very helpful and very friendly, they are kind and always willing to help. i think it is the place to stay if in the area.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star review with us! There are many great things about our hotel, but our staff is the very best. We are genuinely committed to providing our guests with quality hospitality and exceeding expectations each and every day. Thank you for recommending us to those looking for lodging in the area. We hope you will join us again soon! Rick Skinner General Manager

"Comfortable and Convenient"

5
18/05/2017

Good value. Very comfortable room with helpful, friendly staff. Good breakfasts. Near the business park where my husband was meeting. Near a mall to which I could walk to kill time. buy books, and eat lunch. Had an adequate exercise room (better than some).

"Excellent Hotel to stay"

5
18/05/2017

This hotel has been always clean when I stay here. The service is excellent. The internet is fast. They have great events. This hotel is huge plenty of rooms for events. Their breakfast awesome, not many Best Western nor other hotels have breakfast like this place has. I would definitely give them a rating of 10. If I had them follow me where ever I go I would stay at this one.

"Great food/bev manager"

5
16/05/2017

We stay at this hotel for business every couple of months. It is obvious that the restaurant and function manager Debi really cares about her job and the customers. Thanks for making our stay more pleasurable.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Welcome back! Debi is a great addition to our staff, and we're lucky to have her. We will pass on your praise to her. It's a pleasure to know we continue to be your choice for lodging in the area. Thank you for sharing your five-star experience with us! We look forward to your next visit. Rick Skinner General Manager

"Very Good Hotel - Dirty Swimming Pool"

3
08/05/2017

Everything about the stay was great except the swimming pool was very dirty, which was surprising as the rest of the hotel, including the room was very clean and well kept. Perhaps the pool cleaner was on vacation too! The food was very good. The breakfast was one of the best that I have had a hotel in quite some time.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback about our swimming pool. We apologize it was dirty during your visit, as this is unusual for our level of service. We will address this immediately and thank you for bringing it to our attention. We hope you will give us another opportunity to show you the improvements the next time you are in the area. Rick Skinner General Manager

"Good rate"

4
06/05/2017

For the price, it was a good stay, and good value. The hotel is in a good location- near many quick-stop restaurants. Stayed over for one night business and would stay again for business purposes in the future.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are proud to be the home away from home for business travelers throughout the area. At our hotel, business travelers find all the amenities they need – free parking, free wifi, complimentary breakfast, multiple onsite dining options, and an indoor pool! Whether staying with us for a night or a whole week, we've got all you need. Hope to see you again the next time you're in town! Rick Skinner General Manager

"Hotel review"

4
05/05/2017

Classic Best Western, clean rooms, comfortable beds. Older property but clean. Breakfast was good and filling, offering meat and potato as well as fresh fruit for our healthy friends. Lounge area had all the local sports teams on TV and a good fun vibe.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We take considerable care to ensure our hotel is clean, quiet and comfortable. After a long day of meetings, exploring an onsite convention, or visiting the nearby attractions, our hotel offers a restful respite. Whether your form of relaxation is swimming a few laps in our indoor pool or catching the game at our onsite lounge, we've got your covered! Thank you for you review. Join us again soon! Rick Skinner General Manager

"Skip the breakfast"

4
01/05/2017

Everything about this hotel was as expected very friendly staff, great lounge, good calimari at the bar. And better house pigno then Chardonnay. Breakfast was a buffet and included with the cost of the room. As far as I'm concerned that was the biggest disappointment of my entire stay. All the hot prepared food tasted fake. Scramble eggs, home fries and sauces looked so good!! I took on bite of each and tossed them. Yogurt toast some fruit coffe and juice were my other options. Didn't dare try the oatmeal. They could have done so much better.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are sorry to hear our complimentary breakfast did not exceed your expectations during your stay. This amenity is one we are so proud of, and we offer a number of options that rotate to make sure our guests, especially those staying for more than a day or two, have a diverse selection to choose from each morning. We hope you will join us again in the future, and provide us another opportunity to impress you with our complimentary breakfast offering. Rick Skinner General Manager

"Very nice Hotel"

4
01/05/2017

VERY NICE HOTEL.. although it is 45 mins from Boston Logan airport, it is a nice, neat and Friendly place to stay. Breakfast Buffet was delicious,fresh and full of delicious home cooked foods.Staff was super friendly and ready to accommodate.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your experience with us! We are delighted to know your visit exceeded your expectations, particularly the complimentary breakfast and our friendly, accommodating staff. We strive to ensure our guests feel at home while they are with us, and we are pleased that atmosphere was apparent during your stay. We hope you will join us again soon! Rick Skinner General Manager

"Beautiful hotel"

4
25/04/2017

I stayed here for an overnight visit to our MA facility. The lobby and the room were exceptional. The sports bars was excellent. I wish I was staying longer so I could enjoy all of the many features of this fabulous hotel.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We're so happy to hear your overnight stay at our property left you wanting more! Our hotel has so much to offer our guests, from our onsite dining to our indoor pool facility, free parking, free wifi, complimentary breakfast every day and a game room! We're your home away from home while visiting Marlborough. We hope you will join us again soon. Rick Skinner General Manager

"Great stay for a great day!"

5
16/04/2017

Our stay at the Best Western Royal Plaza Hotel and Trade Center was a very pleasant one. The staff is extremely friendly and professional. The hotel is very clean and the lobby area is beautiful. There are two restaurants in the hotel and many other amenities to choose from. I would definitely stay at this hotel again when in the area.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star experience with us! We are delighted to know you were so pleased with your accommodations during your stay at our hotel. Our goal is to exceed the expectations of each and every guest, through the cleanliness of our property, attentiveness of our staff, and our attention to detail. Thank you for recommending us! We look forward to your next visit. Rick Skinner General Manager

"Family"

5
16/04/2017

Excellent staff that helped our stay due to a family emergency less stressful. We appreciate their effort. Lounge, pool were very enjoyable and staff did a great job putting up with many issues, Our thanks to all.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Family emergencies are a difficult time, and we hope we were able to take some of the burden away while you were with us. We are here to lending a helping hand and a smile to each and every guest. We've got all the day to day covered so you can focus on more important things. Wishing you safe travels and all the best until next time. Rick Skinner General Manager

"Best Staff Ever"

5
15/04/2017

My family stays here twice a year for the SuperMegaFest. It's great to see the same friendly staff each year. Everyone really makes you feel at home. The rooms are very nice and clean and the food in both restaurants is excellent. The other thing that's really great is the huge parking lot. We've never had a hard time finding a parking spot.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Welcome back! We love seeing all the familiar faces every year at Super Megafest! Our guests are like family, and we work hard to make sure they have all the comforts of home when they with us: clean, comfortable accommodations, free wifi, free parking, and onsite dining choices with delicious fare, in addition to many other amenities. Thank you for continuing to choose our hotel when you look for lodging in the area. See you this fall! Rick Skinner General Manager

"Marlboro Mass BW"

3
13/04/2017

Conference rooms were very good; break service was very good; restaurant was at best average. Salad choices poor;soup choices poor. Room beds twins and old; bathtub not cleanly scrubbed; no dresser for clothing storage. Closet very small.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are sorry to hear our hotel did not exceed your expectations on your recent visit. Our staff is committed to providing each and every guest with clean, comfortable accommodations. We hope you will give us a second chance to improve your opinion the next time you are in the area. Rick Skinner General Manager

"Overall good hotel"

4
12/04/2017

Overall we had a great stay at this hotel. We went for a comic con which was being held on hotel grounds. The only complaints I have are that I would not pay full price for the breakfast buffet if I had to pay for it, luckily we did not due to the comic con deal they had at the hotel. Normally the buffet is around $20 per person and although they had a good selection it was not worth that much. A second complaint I have is that we were told the pool was heated which it was not. The area that the pool was in was heated, felt like a sauna, but the pool itself was very cold and very small. Besides that, the hotel was clean and the staff was very friendly. I am satisfied enough that I would stay at this hotel again for the comic con next year.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are delighted you could join us for Super Megafest, and intend to stay with us again for the event next year. Our staff loves hosting such fun and unique events as comic cons. Thank you for your feedback on how to improve your experience next time. We are sorry the breakfast buffet and pool area did not exceed your expectations. We will look into the temperature of the pool. If you choose to stay at our hotel for another event, we also offer complimentary breakfast as a dining option to start your day. Until next time, safe travels! Rick Skinner General Manager

"One night for a seminar"

3
10/04/2017

so, I wouldn't go here on vacation, but it was fine for one night for a seminar. I did not participate in the free buffet breakfast, so I can't speak to that. I did, however, order room service and it was very reasonably priced and the portions were quite large. The nice man that delivered the food to my room was pleasant and brought me an apple. The front desk staff were polite, but not overly friendly, except for the guy that checked me in..."what's going on, ma'am"?" the room was old, but clean, for the most part. very minimal dust, if any. the lunch buffet we got at the seminar was quite good, but the green beans were spectacular! it was really, really quiet, even though there was some sort of dance party going on. I barely heard any other guests. the towels were very nice. they seemed brand new and quite fluffy. I was NOT a fan of the Pantene 2-in-1 shampoo and conditioner. I should have brought my own. the elevator was loud, but since there are 4, I could not identify which one was loud. since there are 4, there was never a wait.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are delighted to know you had such a lovely stay with us when attending your seminar. Our room service and onsite dining options offer a great selection of food with friendly service, and we certainly invite you to try our complimentary breakfast the next time you join us! It's a great way to start your day. We hope to see you again the next time you have a business meeting in the area. Rick Skinner General Manager

"Good stay"

4
10/04/2017

A very good stay over all. If you go here for a event. Ask not to stay in the rooms next to the elevators. People get very rowdy and are loud. If you need a good nights sleep this is not the room for you.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We apologize if you were disrupted by the groups near the elevator. We pride ourselves on our guestrooms providing quiet, restful accommodations to our guests, and recommend if you ever experience anything like this at our hotel again, let the front desk know immediately so we can do everything in our power to remedy the situation. We're here to make your visit the best it can be! Rick Skinner General Manager

"ONE OF A KIND EXPERIENCE"

5
10/04/2017

I attended the Supermegafest 2017 with my 14 year old daughter. The room, the décor, the staff were WAY above par. The breakfast buffet was incredible and appealed to every want or need. The Supper buffet on the main area of the hotel was incredible as well. The room was apportioned well, and the place was clean, neat and showed a sincere attention to detail for the best guest experience. I will stay again in October for Supermegafest Fall 2017 and would recommend the BW Marlborough to ANYONE planning on being in the area. Well done!!!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star review! Super Megafest is such a fun and unique event, and we are honored to be the host. We are so pleased to know the accommodations were perfect for you and your daughter. For those attending events onsite, staying with us makes the entire process simpler and more rewarding. Our free wifi, complimentary breakfast, onsite dining, free parking, and indoor pool elevate the experience and turn your event into a full vacation! We look forward to seeing you again in the fall. Rick Skinner General Manager

"expensive for what you get."

3
06/04/2017

it's alright as hotels go. Location is ideal for business travelers. Noisy hall ways and thin walls. Can hear water running all times of the night. Key needs to be redone all the time. The breakfast is quite nice and varied. Jitney service to the trade center is handy.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are sorry we did not exceed your expectations during your recent visit to our hotel. Noise is typically not an issue with our guests, and we apologize you experienced this. In the event our guests have any inconvenience, we invite them to notify us right away so we can attempt to remedy the situation. If you are ever in the area again, we hope you will give us the opportunity to improve your opinion of us. Rick Skinner General Manager

"Dirty sheets eww, rude staff AND you get STOLEN from. Worst. Hotel. Ever."

1
28/11/2016

Disgusting. Low class. Rude staff. Dirty sheets. Rampant theft, can I say more? Avoid. Run for the hills, sleep in your car, do anything but for the love of GOD, don't pay MONEY to stay here. I have been all over the world, if I wanted to stay at a hotel in a third world country I would have gone there.

"My Stay"

5
27/11/2016

Great hotel and rates... Staff was very polite and helpful. I got in and was asked if I was a member of AAA, however I received that rate. I got in at about 9 pm. From a very long day traveling. Bed was really nice, and slept well. Breakfast was amazing!

"Great value and friendly staff"

5
21/11/2016

We were here with our family while the husband had to work. The staff kindly accommodated our need for flexible check-in and check-out. The breakfast was amazing with both hit and cold options every day and a great variety to choose from. The price of the hotel alone was better than any other in the area and included a pool and the wonderful breakfast! We keep coming here for our business trips.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am so pleased we could offer your family a valuable, enjoyable stay while your husband was here for work. We truly offer a tremendous value to our guests, with great amenities like free wifi (perfect for the kids), complimentary breakfast, an onsite restaurant, and an indoor heated pool. We look forward to your next business trip with us! Rick Skinner General Manager

"Spending hard earned money gone a miss"

2
21/11/2016

From beginning to end one incident after another made my 3 night stay sad. I work hard for my money and use this business trip as also a treat staying in a nice hotel. But the issues that arose and the lackadaisical ness with which the staff met my concerns turned the little get away into a I just want to leave feeling.

"Clean, but disappointed in amenities/services"

3
18/11/2016

Overall the stay was enjoyable. I was miffed when one of the desk clerks mentioned we didn't get the $1.99 breakfast pkg added to our room b/c we were there for the expo. I was highly disappointed in the price of the breakfast and dinner buffets. Too expensive for the quality and options offered. House keeping came by to empty the trash ONLY (it didn't have that much in it). The bed wasn't made... found that interesting. We put the card on the bed so they wouldn't strip it, but we expected it to be made. ABOUT THE CARD. It seems to make most sense to have placing the card on the bed as the exception, not the rule for keeping the sheets on the bed. Makes me wonder how many people remember to put it on the bed to keep the sheets on them. The lamp beside the bed was shorting out, didn't work more than 3 minutes and then didn't work at all. The coffee pot in the bathroom was a joke. You pour the water in per directions and it came straight out (couldn't even get the cup in place fast enough, much less have it hot)... frustrating. I reported the issues on check out as we stayed only 2 nights. There was a smoke alarm placed right above the head of the bed. It had a green light that made an eerie glow over the bed. My husband had to cover his eyes to sleep as he is sensitive to light in the immediate area. It was reminiscent of alien abductions or something LOL The waitress and mgr of the restaurant (dinner Fri night) were up-tight, there was an underlying static, weird energy from both of them. They made us (there were 4 of us, guests of the hotel) feel like they needed the table when they came over multiple times. We asked them if they needed the table, but they insisted they did not. The waitress seemed un-nerved, like something had happened and she was anxious. An al la carte breakfast option would be nice. Having to pay $10 for a bowl of oatmeal and a cup of coffee is ridiculous. Offering free coffee to guests would be nice as well. There are hotels that are much less expensive that offer that option to their guest. The hotel was aesthetically pleasing, the room was clean, the staff was friendly. We will most likely stay at another hotel for next year's expo because of the cost and the food options are not worth staying at the hotel to eat. We found other hotels that are less expensive and food options that are the same or better quality for less money.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry our amenities disappointed you during your recent stay. Thank you for bringing this to our attention upon checkout, but we highly recommend guests bring up issues like the lamp, housekeeping, smoke alarm light in the moment. That way, we can make amends immediately and get the guest back to enjoying their stay. We hope you will consider us again for next year's Expo. Rick Skinner General Manager

"Great service"

5
18/11/2016

Great service, excellent value. Deluxe hot breakfast buffet, great selection! Restaurant staff very helpful and courteous. I stay here every year for the natural living Expo and I love it! Plenty of parking also.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
So happy to know you were able to stay with us for another Natural Living Expo! This annual event is such a delight, and we continue to offer its guests an enjoyable expo experience time and time again. From our free wifi to breakfast and a warm, welcoming staff, we have everything guests need to make the most of their Expo visit. Hope to see you next year! Rick Skinner General Manager

"Awesome!"

5
18/11/2016

Every November, I attend the Natural Living Expo and stay at this hotel. I have never been disappointed and I look forward to coming back here, year after year! The staff are wonderful and my stay is always enjoyable. I'll be back in 2018!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Welcome back, and congrats on another successful Natural Living Expo! This event is so much fun to host, and we love welcoming its guests, year after year. We make sure their experience is enjoyable from start to finish, and I'm so pleased to know you had another memorable year. See you at the next one! Rick Skinner General Manager

"Natural Living Expo"

5
17/11/2016

This facility does a great job in accommodating hundreds, maybe thousands of attendees at this event. The staff is very courteous, and I don't know how they manage to feed all the attendees who eat in their restaurant. Ayaan, the hostess, was particularly helpful when I was there, and she and the wait staff were very attentive to my needs. I would recommend this Best Western to anyone who is looking for a venue for an event, or to anyone who simply wants to spend the night.

"Great breakfast!"

4
04/11/2016

Clean room, very friendly front desk. I was especially pleased with breakfast - terrific buffet spread with all the breakfast staples. I arrived very early, and the staff, Leidy, Jeff and Ayaan, treated me like family.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I will certainly pass your kind words on to Leidy, Jeff and Ayaan. Whether staying for one night or a whole week, we go out of our way to make our guests feel like family. From complimentary breakfast in the morning to a clean, quiet room at night, we look out for our guests and anticipate their needs to make sure we're providing the best experience possible. Hope to see you again soon! Rick Skinner General Manager

"Not Pleased in Marlboro Mass"

2
28/10/2016

Food in the restaurant was of poor quality. Smelled smoke in our room and reported it to front desk was told they would be right up to investigate nobody ever came up. Small lightning / rain storm and the hotel lost power for approximately 15 seconds with my son and his friends being trapped in the dark in a stuck elevator 15 seconds is an eternity.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I offer my most sincere apologies that no one came up to your room after reporting you smelled smoke. This is unacceptable, and completely unlike our staff who are committed to the highest level of customer service. I will discuss this with our staff promptly. I also apologize for your son his friends being stuck in a dark elevator when we lost power, however briefly. I hope you will give us another opportunity to exceed your expectations. Rick Skinner General Manager

"A nice place"

5
27/10/2016

Rooms were clean and staff was friendly. Had all the amenities we needed. A nice place for families. They also did a fantastic job running the automotive conference I was there to attend. Pool was well maintained.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I hope you enjoyed the automotive conference! We had a great time hosting the event at our property, and I am so pleased you had a lovely time with us. Our property is certainly great for families, but we are also a fantastic location for business travelers attending conferences onsite or nearby. With amenities that make a difference and a staff committed to customer service, we're a clear value for all types of travelers. Thank you for sharing your five-star experience with us! Rick Skinner General Manager

"Great place for a meeting"

4
27/10/2016

Surprisingly good WiFi - FREE! Great bar and breakfast facilities! Comfortable well priced rooms. Breakfast was freshly made and a good variety of items. Did I say good WiFi - FREE! good WiFi - FREE! Did I say good WiFi - FREE?? good WiFi - FREE!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Our free, dependable wifi seems to made quite an impression on you – and how could anyone blame you! Whether it's getting ahead of emails from work or sharing vacation pictures to your favorite social platform, having wifi you can count on is crucial for all travelers. Why pay for such a basic amenity? We don't think you should. We also think it should be available to every guest from the comfort of their own room. It's just one amenity that really sets us apart from the competition. Thanks for your review! Rick Skinner General Manager

"Avoid this Hotel at all costs"

1
26/10/2016

I had a person unlock my door with their key and walk right into my room while I was in bed at 10:00pm then was called down to the front desk a half an hour later to get it cleared up, I was so wound up after that I couldn't fall asleep until the wee hours of the nigh, making my long drive home very difficult. If I didn't have to stay here for business I wouldn't, and I'm going to do everything in my power not to stay at this best Western again.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I would like to express my deepest apologies for what you experienced at our property. This is completely out of character for our guest experiences, and I am looking into this incident directly. I hope you will give us another chance to show you our typical level of service. Rick Skinner General Manager

"Diamond = No free breakfast"

3
26/10/2016

This hotel is a lot of fun as the event I attend here. They are very nice and very relaxed during this convention and it is appreciated. However they said that I could not have a free breakfast due to my rate which was over $100 a night and I have like the second highest ranking for Best Western. I was sorely dissapointed that I spend so many nights with Best Western every year and then cannot even get a free breakfast regardless of my group rate I am loyal to best western nationwide and that was not taken into account. It may seem like a small thing but how much would it have hurt to give a diamond level member a free breakfast

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am so sorry for the treatment you experienced at our property. ALL guests are invited to partake in our complimentary breakfast, regardless of Best Western Rewards status. This breakfast is available from 6:30am – 11am at Zachary's Restaurant. I would like to discuss this incident with you further. Please contact the hotel, so we can make an attempt to remedy this. Rick Skinner General Manager

"Dissatisfied"

2
25/10/2016

Not the quality I was expecting. Room was not very clean, nor was the heating/cooling working and outlets in bathroom, no refrigerator that was requested for medication. Elevators were not working and other conventions were going on, no access to stairwell at certain times of the day

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I apologize for your experience at our hotel. It is not typical of our quality of service. We pride ourselves on our cleanliness, responsiveness, and ability to provide every guest with the same high quality care, regardless of ongoing events. Please reach out to the hotel so we can discuss you experience, and attempt to remedy the situation. Rick Skinner General Manager

"Good but crowded ad understaffed"

3
25/10/2016

Friendly staff that is often pushed to their limits by understaffing at hotel during peak time. Nice and comfortable lots of amenities but often too crowded to take advantage of them. Food is good but pricy, hotel is noisy and often very busy. Good location, and overall a great place but always problems with elevator, check in drop off and parking.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I apologize for what you experienced while our hotel managed a busy event. We work hard to ensure we exceed every guest's expectations, no matter what is going on at the property. I am sorry this was not the case with your visit. I hope you will join us again in the future, and give us another chance to impress you. Rick Skinner General Manager

"NEAC event"

4
23/10/2016

Enjoyed a very nice event at the Best Western in Marlboro while at the NEAC trade show. The vendor and buyer dinner was so nice. The staff was friendly and accommodating. The food was good and hot. They had a great band for the event. If you host an event there, ask for them. Easy to get to and a good place for a meeting.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm happy to know we could help make your NEAC trade show experience so enjoyable. We are a great location for events both small and large. Hosting an event can be stressful. Our experienced event staff become a seamless extension of your team to ensure your event goes off without a hitch. You can count on our commitment to customer service. I hope you will join us again in the future! Rick Skinner General Manager

"Almost perfect!"

5
23/10/2016

My first stay at a best Western in quite a number of years. Was visiting for a convention on site. Very clean hotel and great service from staff. Room was pretty standard but very clean. Two items worth noting: The Wi-Fi was fantastic leading to very good Internet service. It was nice also for once to be in a room with a sufficiently large TV. The towels were soft too. I don't see that very often. Only two minor concerns: The beds were full size rather than queen and as I see in almost every hotel, very low grade toilet paper. If a chain would attend to that, it would really give them an advantage even though it may seem like a small thing.

"Wonderful Staff"

5
20/10/2016

I stay at this hotel several times a year for work, and the staff is always incredible - Specifically Ayaan and Jeff at breakfast, Sean at the bar, Cameron at the front desk, and Debi. They often have a full hotel when I'm there, and no matter what the circumstances their staff always goes above and beyond to make your stay go as smoothly and as comfortable as possible.

"Good experience"

5
20/10/2016

Always have a good stay. Comfortable room, great staff. I can recommend this hotel. Always stay here when when I come to Marlboro. I come here 4 times a year and it is always good. The points are also an asset.

"BEST TIME EVER"

5
20/10/2016

DEB WEB and her staff have all your needs covered...great bar/lounge & with a free breakfast who could ask for more!!!! Rooms are renovated, clean & beds are comfortable. Great price/value relationship!

"My Thoughts"

3
18/10/2016

The Best Western Royal Plaza Hotel and Trade Center is a very well managed property. The property offers a great amount of space to conduct a meeting or conference of a large magnitude. The staff was extremely helpful and attentive. The overall appearance is out dated but cleanly at the same time.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. We are a great location for business meetings or conferences of any size. With amenities like free wifi and complimentary breakfast, we're a great value for both groups or individuals. Our friendly and accommodating staff also make hosting an event here an enjoyable and worry-free experience. We look forward to your next visit! Rick Skinner General Manager

"Great stay for busiiness"

5
18/10/2016

I have stayed at the Royal Plaza Hotel for trade shows and it has always been a very pleasant stay. The hotel is nice and clean. Staff is very friendly and helpful. Rates are very favorable and it includes a buffed breakfast that is both healthy and keeps you full for the rest of the day.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! We love hearing from repeat guests. Our hotel is a great property to host a trade show. We have plenty of meeting space, free wifi, and complimentary breakfast every morning for guests! Pair all that with our friendly staff, and our value can't be beat. We hope to see you again soon! Rick Skinner General Manager

"Above and beyond"

5
17/10/2016

I always stay here for a trade show down the street, and its always a pleasure. The staff is what makes this place, they always recognize a familiar face. Deb Web, Sandra, and Anaan (sp?) are always making my stay better. Breakfast is a huge plus here, the hostess and waitress make it a very pleasant experience.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! We love hearing from repeat guests. I will pass your praise on to Deb, Sandra and Anaan. Our customer service is just one of the many things that set us apart, and we're always looking for opportunities to make our guests' stays enjoyable. We look forward to your next visit! Rick Skinner General Manager

"Long stay, that felt like a home stay"

5
16/10/2016

I stayed there for 20days, the check in staff, restaurants, bar, room service, I would love to thank everyone for their support and home welcoming to my family. Wish everyone the best of Luck and Hana misses you ALLL

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! Long-term guests really start to feel like family, and I am so pleased you enjoyed your stay with us. I will pass your praise onto the entire team. We invite you to stay with us again, even if it's just for a little while! Rick Skinner General Manager

"Don't expect a good night's sleep"

3
14/10/2016

A musty room odor and loud cycling of a/c unit blower made sleeping difficult in this somewhat dated hotel. Staff was very courteous and rooms seemed clean. Small microwave and mini fridge were available but closet storage was limited. Conference price was reasonable and the hotel is spacious with the trade center off site, which allows for a brisk walk or drive unless it's raining.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry you found your room did not satisfy your expectations. We encourage our guests to let us know if something is wrong with their room, like a loud AC unit or the musty odor you experienced, so we can make every effort to remedy the situation in the moment. We want to make sure every guest gets a good night's rest while they stay with us. Rick Skinner General Manager

"Good wedding experience"

5
12/10/2016

The staff were all helpful. The breakfasts offered many choices and were delicious.The water quality was great, and often there is a smell of mold in hotel water. We had several rooms for our family wedding and everyone had a good experience. We would stay here again if we traveled to Boston.

"Great Hotel, Nice Breakfast, But Unresponsive Check In Staff"

4
11/10/2016

The hotel is well located in the surburbs of Boston so is great for someone who wishes to avoid the bustle of the city while on business but wishes to have a quiet related atmosphere to resort to each day. Great value, nice amenities such as the exercise room and the heated indoor swimming pool makes this a good location almost any season. The best part of this hotel is their quality free breakfast, and the very courteous staff that run it, from the head, I believe her name was Ayaan to every staff working there. Unfortunately, the same could not be said of everyone at the front desk. We had a defective coffee maker and my wife always needed that in the morning and at day's end. Needless to say of reporting this to the front desk the attitude of the staff there was quite dismissive, and then he promised to send someone to change it and just never did. Besides that small issue this is a great hotel that we will recommend readily.

"Great Stay"

5
10/10/2016

Hotel had a lot to offer plus close to other places to eat and shop. Staff was well informed and helpful. Had information on local churches and shopping centers plus went the extra time to print information. All in all pleasant stay.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay with us. We go out of our way to make sure we exceed each guest's expectations and treat them with the highest quality of customer service. I hope you will join us again in the future. Rick Skinner General Manager

"Great Stay"

5
10/10/2016

I have stayed at this hotel and worked with the staff in planning an art conference for several years. A great group of people to work with. Rooms are always clean and comfortable. They have gone out of their way to accommodate the unique needs of our organization.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! We are so pleased we continue to be the venue you rely on to host your art conference. Whether your party consists of one guest or one hundred, we make a point of showing the same level of dedicated service to all. I hope you will continue to allow us to be your conference venue for many years to come. Rick Skinner General Manager

"MEH"

2
10/10/2016

This hotel was mediocre at best. I was traveling for a convention, and just booked this hotel because it was part of the convention. I would definitely stay off site and drive over next time. It is pretty old and out dated, and not especially well cared for. The elevator inspections were expired. The only good thing about the free breakfast was that it was free, and I got what I paid for. lol

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry we did not satisfy your expectations during your visit. I can assure you our elevator inspections are not expired, and I will look into what you saw. I hope you will give us another chance to impress you in the future. Rick Skinner General Manager

"Good, not great"

4
09/10/2016

My wife and I booked a room at this motel through Trip Advisor. The reservation was honored by the motel as reserved - no problems. Everything about the room was fine except the temperature. The air conditioner seemed to be disabled and nothing we tried could get it to function. The staff was very friendly. The breakfast was great. No hot tub in the pool area.

"Great place for convention and classes, complementary breakfast, good value and service."

3
09/10/2016

We come every year in October for a painting convention and love having everything in one place! Wayland room needs to have their ceiling lights checked, some did not light and looked black. When we opened the sofa bed the sheets were wrinkled and had crumbs on them. We called housekeeping and asked for clean bedding and vacum cleaner... they came within 10 minutes and took care of it. The hotel is getting older and could use some sprucing up in the rooms that we were in. The employees are courteous and willing to help anytime. Nice breakfast, good number of elevators, convenient to shopping center.

"Great hotel and convention center"

4
03/10/2016

Spent 3 nights there in October, 2016, attending a trade-show/expo and training event and came out very satisfied. First I was surprised by the size of the place. It can accommodate large events and have plenty of rooms to house the guests. Check-in and check-out was very smooth. Change of my departure date went smoothly and staff were helpful. My gratitude to John who provided me rides with hotel's shuttle to and from downtown Marlborough for attending annual Heritage Festival that was going on that weekend and was great. The rooms are clean and specious. They may have micro-wave and refrigerator (mine had) and the in-room coffee was good, actually very good. There is a good-sized indoor swimming pool, and the exercise room has plenty of machines and good selection of weights. In-room free wifi worked well, with minor occasional drop-offs. The restaurant and the bar were also tried and food was good.This may not be a 5-star luxury hotel but is very comfortable. I am very satisfied with my stay.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I am so pleased you had such an enjoyable stay at our property, and even had a chance to enjoy the nearby Heritage Festival! We work so hard to ensure our guests are treated with the highest quality customer service, and make their stays memorable. I hope we will see you again soon! Rick Skinner General Manager

"Amazing "

5
03/10/2016

This hotel is amazing... free breakfast every morning with lots of different varieties.. but to top it all off our hostess was Ayanna she was very polite and good at her job. Such a friendly Lady and very helpful. Our experience here was excellent!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I will pass your praise on to Ayanna. She, and all of our staff, strive to provide memorable customer service to each and every guest. I'm glad we helped to make your stay in our fine town enjoyable. We look forward to your next visit! Rick Skinner General Manager

"Excellent overall, but the pool was too cold to swim !"

5
01/10/2016

I searched a long time to find a cat-friendly hotel to stay at for my father's funeral services. Every other hotel I checked had more bad ratings than good ones. Best Western was the only one under $200 with 99% good ratings. Everything was so good: the room; the staff; the price; the quetnessof the room. The breakfast was so good with a very large number of hot and cold items that change daily and the staff was very frendly and attentive to make sure we had everything we needed.I can't say enough good things about this place. The pool was too cold to swim in but that wasn't very important as we weren't there for that anyway. Don't search any further for a hotel in this area. This is the one !

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We extend our deepest condolences on the loss of your father. During this trying time, the last thing one wants to worry about is whether or not they can bring their four-legged family member along with them. I am happy to know we were able to extend a helping hand in the form of our pet-friendly rooms. We invite you to join us again, under better circumstances, of course. Rick Skinner General Manager

"Short Sheeted"

2
01/10/2016

The sheets did not fit the bed at this hotel. We had to remake the bed each night. When we reported it to management, they half-heartedly apologized and said that the hotel was very busy that weekend. No compensation was offered to me, yet it was to other guests.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry you found the bed sheets to be too short for your bed, and did not receive the compensation you expected. This is not typical of both our linens and our quality of customer service. Please contact the hotel to discuss this further. We'd like to make this right. Rick Skinner General Manager

"Nice Stay"

5
30/09/2016

People at front desk upon arrival are very helpful and friendly. The rooms ar spacious and comfortable with room service availabe. Breakfast was in the restaurant with many offerings for the complimentary continentalbreakfast. I would definitely recomend this hotel for there are many things to do within walking distance.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay with us and had time to enjoy our complimentary breakfast! We make a point of offering a wide assortment of breakfast foods, which are meticulously restocked. Thank you for your recommendation. We look forward to your next visit! Rick Skinner General Manager

"Debra Diamond is a true jewel !"

3
25/09/2016

Coffee is weak , Staff should all be on same page , if they are it doesn't show. The air conditioner in our room did not function very well . Did I happen to mention that the coffee is weak , weak , weak .

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry our hotel did not meet your expectations, and our coffee did not suit your tastes. We strive to provide every guest with an enjoyable experience. I hope you will give us another opportunity to exceed your expectations in the future. Rick Skinner General Manager

"friendly"

5
20/09/2016

staff was friendly. directions were easy ! price was right and location was great restaurant on property was a great price.Lots of parking and shopping within walking distances and even more restaurants in walking distance.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I'm so pleased to know we exceed your expectations to such an extent. With our great location, friendly staff and great amenities like free wifi and complimentary breakfast, our value can't be beat! We look forward to your next stay with us. Rick Skinner General Manager

"employee party"

2
19/09/2016

This Best Western is not one of the nicest I have ever stayed in. run down, in need of serious renovating. Trying to get luggage carts through 2 straight doors for one person isn't an easy task. Need to put in automatic doors.. Attended a party and it was in the Trade Center. Not my idea of a venue to have a more classy party. (will take this up with my employer) More of a Camping, Home or Car show type venue. Overall, I will probably go home next time and not spend the money...

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry your experience at our hotel and the Trade Center did not meet your expectations as a choice of venue for your company party. We will take your feedback about our property into consideration, as we are always looking for ways to improve our guest experience. Rick Skinner General Manager

"Will stay at Best Western more often, based on this stay!"

5
17/09/2016

I stayed overnight, due to a meeting here; driving the night before let me sleep longer. I can't remember the last time I stayed at a Best Western and am now wondering why it's been so long. Everyone working here is great- helpful, friendly, and professional. Plenty of free parking and it is right there; you don't have a long walk or any dark areas to get to your car. Breakfast is free and has plenty of seating and options. I had the least expensive room and couldn't believe how large it was; full bath as well. My bed was very comfortable; so many hotels have terrible mattresses, but not here- slept VERY well on mine. I had neighbors, but did not hear them; I only knew I had them, as someone was leaving their room at the same time I was leaving mine. A lot of channel options on the tv. You control the temperature of the room, whether you like it cool or warm. My meeting was at Best Western and the room for it was comfortable; the chairs were also comfortable, thankfully, as it was a full day meeting. Lunch was delicious and the staff were very attentive. This is an annual meeting and I hope they have it here each time. When traveling, I will definitely stay at Best Western, due to my experience here!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! To know we had such an impact on your impression of not just our property, but the brand as a whole, is such great praise. I am so pleased we could make both your stay and your meeting enjoyable. We look forward to your next stay with us! Rick Skinner General Manager

"Review"

4
17/09/2016

Check in on Thurs. was a bit disturbing. The kids that were to check us in acted like they did not want to check us in. They were aloof. No greeting or how can the assist me. Very poor deportment. Missing water in rooms during conventions. Added free breakfast was an excellent idea.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I am sorry your check-in experience did not meet your expectations. This is not typical of our quality of service. We make every effort to surprise and delight guests from check-in to check-out. I hope you will give us another chance to show you the exemplary customer service we are known for. Rick Skinner General Manager

"Lovely stay"

5
11/09/2016

This hotel was very nice. Comfortable and clean beds. Loved the shuttle to and from the Trade center. The staff were amazing and the breakfast was delicious! Its centrally located and easy access from the highway. Many restaurants around it as well as gas stations, and supermarket.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! As you point out, we have a great location, and the shuttle to/from the Trade Center just makes our location even more convenient for business and leisure travelers alike. Also consider our free wifi and delicious complimentary breakfast and it's no wonder we're such a great value. I hope you will join us again soon! Rick Skinner General Manager

"Better than expected"

4
09/09/2016

Booked one night business stay basically on price and was very pleased. Clean, courteous desk staff, friendly staff in bar/restaurant. Restaurant had a couple of groups of locals which is usually a good sign. Way better than average breakfast. Did not use the wifi. Heat/air was quiet and comfortable, big screen tv, what more could you want. I missed the turn-in first time by, the sign is not that big and it is a quiet off the road location so a little easy to miss. Would definitely stay there again.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review! We are a great value compared to neighboring hotels, but it's our accommodating staff, free wifi and delicious complimentary breakfast every morning that really set us apart. I'm so pleased we were able to offer you a pleasant stay, and invite you to join us again in the future. Rick Skinner General Manager

"These people are amazing "

5
08/09/2016

I was scheduled to stay at this hotel for a contract job in the area for a few months. Everything from setting up the room and arrival was perfect. The nicest people I've encountered at a hotel. If you are staying for a long period of time in this area for business (or pleasure) I highly recommend this hotel. Extremely clean with good restaurants. Quiet peaceful nights sleep. Local area is nice with shopping and grocery stores and restaurants. I had a family emergency shortly after arrival and needed to leave right away. Sadly, things did not go well and I was not able to return for a few weeks. Every single person I spoke to or encountered was so kind, compassionate and understanding. They went above and beyond anything I could have expected from a hotel with hundreds of guests to take care of. They treated my items with respect and care until I could get back to get them. I can't thank the staff there enough for helping to make such a difficult time less stressful.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! While I am so sorry you had a family emergency, I'm grateful we could assist you in our own way by taking care of your belongings until you were able to return. We care for our guests, and are dedicated to making their stay with us as pleasant as possible. I wish you and your family all the best during this difficult time. Rick Skinner General Manager

"Good value"

4
06/09/2016

Hotel doesn't look like much (except very large for a Best Western) and is dated, but very clean at a great price. The breakfast was great (whether hot or continental, there was plenty of food and options). The restaurant was ok, but there were plenty of dining options in the area. The elevators were slower than molasses - that would be our only complaint. Perfect accommodations if traveling with a sports team (as we were).

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm glad you enjoyed your stay with us, and found our complimentary breakfast to be such a great dining option. We take care to make sure there is a wide variety of foods available and keep it well-stocked. We are a great option for sports teams for this reason, in addition to our free wifi and accommodating staff. I hope you will join us again in the future! Rick Skinner General Manager

"Very Nice"

4
02/09/2016

I came here to visit a relative who lived in Worcester for college. Since Boston was a little more east, I decided to stay in Marlborough which was a lot closer. The hotel was bigger than I expected in a nice simi wooded location. I liked that. The front of the hotel and the lobby area gave a great presentation. The rooms were a little outdated yet very decent and the housekeepers did an OUTSTANDING job with cleaning the room. The hotel provided an all you can eat buffet breakfast which was really great. Special thanks to Jeff, at the Zachary's restaurant. He did a SUPER job with assisting my family and I with breakfast. It was great to have him as a server! I didn't get a chance to see the hotel amenities but I was told they were nice. Overall, this has been the best, Best Western hotel I've stayed in. The hotel was very nice with great staff and the breakfast buffet was better than any other Best Western (and I've stayed in quite a few) I've stayed in. I will definitely stay here again!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. To be not only the best Best Western you have stayed in, but also the best breakfast, is quite an honor. We take great pride in our hotel, including our complimentary breakfast, and I think it shows. I'm glad to know we exceeded your expectations and made your stay enjoyable. We look forward to your next stay with us! Rick Skinner General Manager

"An awesome Home Away From Home"

5
01/09/2016

My youngest off to college... It was important for the "whole" family to come - including our Pomeranians. Not only were the staff friendly and helpful to us, they went overboard making our Poms feel welcome. This stressful move from Miami became a joyous family get-together. The rooms were clean and accommodating. The delicious daily breakfasts were awesome. Kudos to John (front desk) and Jeff (restaurant) for being extra helpful. We did not feel like we were at a hotel at all. Our family were truly at "home". Thank you!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so pleased we could be your home away from home during the pivotal transition of seeing your youngest off to college. When it comes to stressful events like these, we understand the greatest gift we can give a family is peace of mind. Complimentary breakfast, free wifi, clean rooms and a friendly, accommodating staff make the difference. I will pass your praise on to John and Jeff, and hope to see you and your family again soon. Rick Skinner General Manager

"Weekend stay for hockey tournament"

3
01/09/2016

While the hotel itself was clean, the rooms need some updating, as well as the lobby. When we opened the cabinet to get the bedding out for the pull-out bed, the bedding was all rolled up and shoved in the cabinet. Had to get housekeeping to come and bring new bedding. Morning buffet very good, and dining room employees very nice.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm sorry for the issues you had with the bedding, but I'm grateful you brought it up promptly so we had the opportunity to remedy the situation while you were here. Also, thank you for your feedback on our rooms and lobby. We are always looking for ways to improve our guest experience, and will take your comments into consideration. I hope you will join us again in the future. Rick Skinner General Manager

"Tour Guide"

5
26/08/2016

Had the Pleasure of staying at this property 24 August 2016. Having been in the travel industry for years I am well aware that it is not just the Physical Amenities which forge my opinion of same. I am staying an extra night at this Best Western Royal Plaza in Middleboro MA because of the Staff. The first night around 10 pm I was looking for some late night snacks for my room. Oscar the Food and Beverage Mgr. who was leaving for the night, stopped took care of our needs on his own time. Much thanks. Follow this excellent service by the two Personnel at the front desk, Joanne, and Cameron who made sure that everything we had requested was handled properly. We really had a choice of a different property, but choose to stay here because of the Excellent Service. Much thanks to a Wonderful Staff. Bob

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! Our staff is the heart of everything we do here. Their commitment to quality customer service is unparalleled. Knowing it made a difference in your decision to stay with us means so much. I am so pleased you had such a lovely time at our hotel, and invite you to stay with us again the next time you are in the area. Rick Skinner General Manager

"Home Away from Home"

5
24/08/2016

This Best Western comes with a great staff from the front desk to the kitchen/dining to housekeeping. They are in the process of renovating all the guest rooms and they provide a mini-fridge which makes it ideal for longer stays. The sandwiches served during the lunch hour of the conference were tasty and varied. Everyone is so helpful and friendly we thought we were back in Texas!!!!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! As you mention, we are currently in the process of renovating our guest rooms, and we cannot wait to show off these great improvements to our guests. I am happy to know you had such an enjoyable stay at our hotel, and that we made it feel like home with our hospitality. I hope you will join us again soon! Rick Skinner General Manager

"Great Experience"

5
23/08/2016

The hotel staff was very friendly and helpful, our room was very clean, and the bar, restaurant, pool, and fitness center were convenient and appreciated. We would definitely recommend this hotel and book again in the future.

"The staff went beyond the call of duty for the convention attendees."

5
19/08/2016

I have stayed at this hotel in the past, but this time I just attended the NGH convention. When I needed a late night ride to my Hotel, because the shuttles had stopped running that night, the staffer, Debi Webb gave me a lift in her own vehicle. I am very grateful!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I'm pleased we could exceed your expectations if not as a guest, then as an attendee to our property. I will pass your gratitude on to Debi. She and our entire staff are truly committed to providing the highest level of customer service. It's that heart that sets us apart. I hope you will join us again in the future! Rick Skinner General Manager

"Good for an overnight stay"

3
18/08/2016

I recently had to go to Marlboro for business & stayed overnight at this facility. It was very clean, the hotel was well maintained, the facilities looked excellent, even though I didn't have the opportunity to use them, but the customer service was not what I would expect from a facility this nice. When I checked in the clerk was very scant on details & almost acted as if it was a nuisance to check me in! When I checked out, the clerk was pleasant enough, but failed to ask me how my visit was. If he did, I would have told him that I could hear EVERYTHING in the next room! With that said, I can only give 3 stars, but if I ever have to stay in the area again, I would definitely stay here again & hope that they do some sound-proofing of the rooms!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm sorry your experience checking in/out of our hotel did not meet your expectations. This is not typical of our level of service. We strive to provide each of our guests with friendly, accommodating customer service. I hope you will join us again in the future, and give us another chance to surpass your expectations. Rick Skinner General Manager

"Best Western Review"

5
18/08/2016

The service, food quality and staff has been drastically upgraded at the Best Western Royal Plaza. I've been staying at this location for several years for a conference and this year was the best yet! Rather than take out or using other restaurants, I was able to dine on premises! Thank you!!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so pleased we were able to exceed your expectations to such an extent, particularly as a repeat guest. We work hard to provide every guest with an enjoyable and memorable stay from check-in to check-out. We look forward to seeing you again in the future! Rick Skinner General Manager

"Royal Plaza and Staff, enabled me to focus on the Business of my Business trip."

5
17/08/2016

While at the upper end of my budget... I could not have expected more service, either quantity nor quality, at any price. I was and am Delighted with the entire Deal from registration to check Out. I will make use of this facility whenever I am in Marlborough.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so happy to know we were able to make your stay with us so enjoyable from start to finish. We strive to surprise and delight our guests during their stay, and make their time with us memorable. We look forward to hosting you the next time you are in Marlborough. Rick Skinner General Manager

"Out of date and poorly maintained"

2
17/08/2016

And don't even try to make or receive a call (probably not the hotel's fault.) Understaffed in the restaurant and bar (and likely, in the kitchen). Bad wine, and if you did find one you liked, it was gone by the next day.

"Our Convention was smooth thanks to the hotel staff!"

5
16/08/2016

The food seemed to be great this year and as always, the hotel staff is extremely accommodating. Talk to Sean, Lola or Debi in the lounge, Kristen at the front, Jeff & Sandra and the F & B manager Arthur. All great people.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I will certainly pass your praise onto Sean, Lola, Debi, Kristen, Jeff, Sandra, Arthur and all of our staff. We strive to provide every guest with a memorable stay that exceeds all expectations, and I am pleased to know we helped make your convention experience a pleasurable one. I hope you will join us again in the future! Rick Skinner General Manager

"Hotel Overall Very Good"

4
15/08/2016

The Hotel was overall good. I stayed there for a conference. There were only two problems. The first was that the walls were so thin that I could hear the conversation of the people in the next room as if they were in my bathroom. The other problem was bigger. The fire alarms went off in the middle of the night but I slept through most of it because there was nothing in the room to wake you up. Other people on my floor never knew the fire alarms went off until I told them the next morning. That could be dangerous .

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. The situation with the fire alarms is not something we have been made aware of previously. Thank you for bringing this to our attention. Our guests' safety is our number one priority, and we take this very seriously. If you have any additional information, please contact the hotel. Rick Skinner General Manager

"Good Place to Stay"

4
15/08/2016

This hotel sits way off the main road so it is very quiet. There is plenty of parking which is free. Check in was quick and easy, we actually had enough points to earn a free night. Normally, the rate for our 2 bed room would be about $140. The exterior of the building and lobby area seem a little outdated. We were in room 418 which was clean and comfortable and recently updated. I have 2 complaints about this room: A/C didn't seem to cool the room very well (set to 63 and still not very cool) and the fridge was very small, smaller than most hotel fridges. We ate dinner at the All Star Bar & Grill. I ordered the beef tips and mashed potatoes and my friend had salmon, fries and veggies. The food was great but the service was a little slow. The waitress didn't speak English very well, so ordering our food was a little difficult. While we waited for our food, a man, possibly the manager, kept yelling at the waitstaff across the dining area in front of the few patrons. For breakfast the next morning we ate at Zachary's (another restaurant in the hotel). The food was served buffet style and consisted of scrambled eggs, potatoes and bacon. The food was great as well as the service. Our server was very attentive and friendly.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I am glad we could provide you with an enjoyable stay. I apologize your air conditioning did not work as effectively as you had hoped. When our guests experience issues like this, we encourage them to let us know during their stay so we can make every attempt to remedy the situation while they are here. In addition, I apologize for the experience you had in the All Star Bar & Grill. This is not typical of our level of service. I hope you will give us another chance to exceed your expectations in the future. Rick Skinner General Manager

"Not Quite the Best"

3
15/08/2016

I stay at a lot of hotels, have 3 kids that play travel hockey. This hotel has a nice, clean lobby with a fun restaurant/bar. The rooms DEFINITELY need a face lift. And the breakfast room has an extremely rude hostess. I actually left and paid for breakfast somewhere else. (I had complimentary breakfast buffet.) That is how rude she was!! Not sure I would stay there again if I had the choice.

"Low Price -- you get what you pay for"

2
15/08/2016

I attended the NGH convention there in August 2016. Since it was the convention hotel, I stayed there for the ability to have a room where the convention was. The elevators didn't seem to be air conditioned. The hallways on the 5th floor were hot. Some of the meeting rooms were hot. I'm used to hotels that have a microwave and refrigerator. This one didn't have either. The elevators were slow to respond and one of them made noises and wouldn't move. Fortunately, the door open button worked and we took another elevator. I tried to check in early, and each time was told to try back in a few hours. Finally at 5 o'clock (check in time is 4 and my room still wasn't ready) I was offered a room with a king size bed instead of the two queens. I took it. The room was clean, breakfast was good, the staff was professional and helpful, the price was right. Don't expect steak at hamburger prices. Ken

"Nice for a Best Western"

3
13/08/2016

The hotel is outdated but do not let that stop you from staying here. If you are budget conscience and want a fair night's sleep for a reasonable price pick the BW Royal Plaza. The staff is attentive and the rooms are pretty basic but are clean and it is a rather quite hotel. There are two onsite restaurants and the location is close to a strip mall if you wish to go out for a meal.

"Good place to stay"

4
09/08/2016

Overall pretty much satisfied - double beds are too small for two people - should of got queen - took about 1 hour to get into Boston on a Monday, left at about 8:30 - very clean and cheaper than other places.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I am glad you enjoyed your stay with us. If the double beds are a little small for your liking, we also have rooms with king and queen-sized beds. There are multiple room types to fit your needs! I hope you will visit us again when you are in the area. Rick Skinner General Manager

"Wonderful stay!"

5
09/08/2016

We came to this hotel for a nephew's wedding and we had a large number of rooms. Our accommodations were excellent and the hotel was great across the board. Would definitely use them again if in the area!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so pleased we could accommodate you when you were here for your nephew's wedding. Our property is a great option for events, leisure travelers and business travelers alike. I invite you to stay with us again the next time life brings you to this area! Rick Skinner General Manager

"Adequate"

3
06/08/2016

We stayed here because of the proximity to the NESC. The common area was lovely, the free breakfast was very good. The first room we got was in dire need of updating. Everything was scuffed and banged-up looking. The toilet was inoperative, and after determining it wasn't immediately fixable, we were moved to another room. The second room was less tired but still could have used an update. My biggest issue with the room was that it was extremely dark. Instead of exterior windows, it opened into the courtyard, so if we wanted daylight we had to sacrifice privacy. Staff was for the most part very friendly and helpful. Room service completely botched our order but was very apologetic and brought a corrected order immediately. For the location and condition of the facility, I felt like it was overpriced.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm glad we were able to quickly remedy some of the inconveniences you experienced during your stay, like the toilet issue and the error with your room service order. We so appreciate it when guests bring things like this to our attention immediately so we can remedy the situation and let them get back to enjoying their stay! I hope you will join us again in the future and give us another chance to exceed your expectations. Rick Skinner General Manager

"Great experience"

5
05/08/2016

This hotel has the right idea it allowed our group and others to visit in the lobby area that had tables set up. This was a very nice and no people were sitting in halls and rooms disturbing people. The breakfast included with our stay was wonderful. The rooms were large clean and well maintained. I would have preferred queen beds in the room as opposed to doubles which many hotels seem to be doing now a days.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I'm so pleased you enjoyed your stay with us and took advantage of the sitting area in our lobby. We strive to provide our guests with a memorable and enjoyable experience, making every attempt to anticipate their needs and accommodations. I hope you will join us again the next time you are in the area! Rick Skinner General Manager

"Girl's road trip"

5
03/08/2016

We stayed at this wonderful hotel. It presents well when you first step in. You almost think you are in the wrong place. Great value. We were only passing through but was worth our while. Great food, great staff. When you see the sign, make sure you continue at the back of all the trees. It's a big place!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I'm so glad we could provide you a memorable and enjoyable experience during your girls' road trip. With our beautiful property, friendly staff and key amenities like free wifi and complimentary breakfast, we believe we are a great value. I hope you will join us again the next time you are in the area! Rick Skinner General Manager

"Best Western Royal Plaza Hotel & Trade Center"

5
03/08/2016

We were very satisfied with the room and services the hotel offered to us. We will definitely consider staying here again. The rooms were clean. The breakfast had great selections. We also enjoyed the fitness area.

"Great Stay!"

5
26/07/2016

Everything was wonderful. I would've love to see laying chairs for tanning at pool. Breakfast was delicious, rooms clean; area with restaurants. I stayed for baseball tournament and unfortunately, there is no laundry facilities :(

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I'm pleased you enjoyed your stay with us during your baseball tournament, and enjoyed our complimentary breakfast. We appreciate your feedback on the tanning chairs by the pool and laundry facilities. We are always looking for new ways to improve our guest experience. We hope to see you again! Rick Skinner General Manager

"Always Welcome In"

5
25/07/2016

I recently visited thr Best Western Royal Plaza Trade Center for the NEAC show 6/12-14. I was greeted, treated & welcomed by the warm, friendly & professional staff as family would be. It continues to be my experience each visit. Debi Webb and her crew go the extra mile with a smile!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! We love hearing from repeat guests, and I will certainly pass your praise onto Debi and our team. We make a point of treating every guest like family, just as you say. It's our commitment to service, and we take it very seriously. We look forward to your next stay with us! Rick Skinner General Manager

"Great Hotel for the price, internet wifi, free break fast"

3
25/07/2016

This Hotel is in a great location, There are restaurants, shops and more near by. The hotel has great indoor pool, Gym, great FREE break fast and the STAFF is great. EVERYTHING is new and upgraded in the hotel

"Terrible,Terrible,Terrible."

1
25/07/2016

Stay at a lot of hotels, this was the worst. Ants in rooms, mould in bottom of ice bin, air conditioner did not work well, had to continually ask for our room to be cleaned. $149 US per night-it's not worth $49/night.

"Average"

3
22/07/2016

The hotel was relatively convenient to get to from the highway. The food at the restaurant was good and so was the service. The air conditioning unit was ancient and made loud noises. There was no thermostat in the room and it was not very efficient so the room was uncomfortable.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm pleased to know you enjoyed the food and service at our hotel, but I'm sorry you had trouble with your air conditioning unit. We recommend our guests bring up issues like these at the time of their stay so we can make every attempt to find different accommodations for them at that time! We want every guest to have a stay that is enjoyable. I'm very sorry for the inconvenience, and I hope you will stay with us again so we can have another chance to exceed your expectations. Rick Skinner General Manager

"hockey college recruitman camp"

3
21/07/2016

my wife and i along with my son stayed for 3 nights ..he had his own room shared with 2 other boys....my review is for my wife and i ...the breakfast was good with plenty of choices...we both would have liked lounge chairs outside by the pool as well as tables with umbrellas ..also a few benches outside as the weather was so nice...all of the staff was very nice and helpful

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm glad you enjoyed your stay with us, and the complimentary breakfast. In addition, thank you for your recommendations for our pool area. We will take them into consideration, as we are always looking for new ways to improve our guest experience. I hope you will join us again the next time you are in the area. Rick Skinner General Manager

"Lovely staff; tired property very challenging for business travelers"

2
17/07/2016

The staff at this hotel were truly exceptional, from check-in to restaurant to housekeeping. Clientele was mostly seniors and youth hockey teams, and they were kind and accommodating to everyone. Our room was clean and comfortable, although furnishings were tired (not dirty, just old). Smoke detector was positioned DIRECTLY over the bed - in the dark, the neon green status light on the unit cast a green glow almost bright enough to read with directly onto the pillows. It was so hot in the hallways that the room number tags were falling off the doors. Unfortunately, the wonderful staff could not overcome the fact that the property is in desperate need of a MAJOR facelift - still lots of forest green and oak, if you get my drift. Most importantly, for business travelers like myself and my husband, there was NO CELL service for us T-mobile users - we had 0 bars. The Wi-Fi was free, and my phone is equipped with Wi-Fi calling, but could only use this feature right next to the window; anywhere else in the room, the calls broke up. The "business center" connect speeds were so slow, I felt like I would hear that dreaded dial-up connection sound any second. Best Western really needs to invest big time in this property so that the brick and mortar can match the enthusiasm of an obviously dedicated staff.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
While I am so pleased to know you find our staff to be kind, accommodating, and dedicated, I am sorry the appearance of our hotel and the quality of T-Mobile cellphone service in your room was not to your satisfaction. We strive to exceed expectations in every aspect of our guest experience, and will take your feedback into account. I hope you will stay with us again in the future, and give us another chance to impress you. Rick Skinner General Manager

"Outstanding Customer Service"

5
10/07/2016

We have been coming to this hotel each year for over 10 years, for a group convention. Each year we have received the highest level of customer service from all the staff at the hotel as well as the trade center. They are so accommodating of our needs and special requests. They are prompt, helpful, cheerful, and extremely responsive. This includes their front desk staff, housekeeping staff and food and banquet staff. This hotel truly has exceptional staff who provide the best possible customer service.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! We love hearing from repeat customers. To know our customer service continues to be the best you have experienced is so meaningful to us. No matter how many times guests have stayed with us, we strive to exceed their expectations every time. We look forward to hosting you many more times in the future! Rick Skinner General Manager

"Surprised by how bad it was"

1
08/07/2016

This hotel needs to be rennovated! The hallways are hote and the elevators are spooky. Very surprised by a Best Western. The food was inedible. Room serve messed up my order and then corrected it but it was bad. I would not recommend this hotel.

"My stay at the Best Western Hotel"

3
07/07/2016

Overall, I enjoyed my stay. However, when I was reading information online about booking a stay, it said that the breakfast buffet was included. Well, I found out at breakfast that it was not. I was walking out and was stopped by the woman at the register who then told me that I had to pay because I did not have a ticket. It was rather embarrassing. She was nice about it ,though.

"Comfortable, easily accessible"

5
07/07/2016

We enjoyed our stay the pool and game room helped entertain our son. The room was spacious and the kingsize bed was comfortable. We had no issue. The only improvement would be is to have organic options at breakfast.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am pleased you enjoyed your stay with us. Thank you for your feedback in regards to our complimentary breakfast. We will take them into consideration, as we are always striving to improve our guest experience. I hope you will join us again the next time you are in the area! Rick Skinner General Manager

"Good nights rest"

5
05/07/2016

We were delighted with the room, staff, and amenities at BW. There were 4 of us and they were able to accommodate us nicely. We were thankful that they were slightly hard to locate since we had tried other hotels in the area and all were booked or over priced. We would definitely stay here again.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am glad we were able to accommodate you when other area hotels could not, and that you found us to be a better value. With our many amenities, like complimentary breakfast and free wifi to name a few, we go above and beyond to exceed our guests' expectations. I hope you will stay with us again the next time you are in the area! Rick Skinner General Manager

"Outstanding Customer Service"

5
04/07/2016

All staff were extremely happy, friendly and helpful. They helped accomodate our gluten free needs with a smile. As well, they were very personable. The rooms were very clean and the beds were very comfortable.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so pleased you found our staff to be so friendly and helpful, in addition to accommodating your gluten free needs. Most people wouldn't expect that of our complimentary breakfast, but we do serve gluten free options by request! I hope you will stay with us again the next time your travels bring you our way. Rick Skinner General Manager

"Best Western, Marlborough MA"

4
03/07/2016

Very nice hotel with friendly staff. Room was clean, housekeeping did a great jobs. Only issue at all was that walls are a bit thin and some noise filtered through. Morning breakfast that was part of the room cost was complete with eggs, sausage, bacon, pancakes, cereals, fruit, yogurt and pastries -- something for everyone.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review! I am happy you were so pleased with housekeeping and our complimentary breakfast. You hit the nail on the head when you say there is something for everyone. I am sorry, though, you found the room walls to be a bit thin. We strive to provide our guests a comfortable, quiet experience. I hope this did not impact the quality of your stay, and hope you will join us again in the future. Rick Skinner General Manager

"Overnight stay"

2
03/07/2016

Very disappointed with the front desk and their lack of knowledge in checking us in and out. We were there a week ago and things are still not settled with our credit card charges. I feel that our group should be reimbursed completely for the trouble and inconvenience we have had.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am so sorry to hear you had issues with your check out from our hotel. This is not typical of our level of service and commitment to our guests. I am so sorry for this level of inconvenience. Please contact the hotel, so we can try to make this right. Rick Skinner General Manager

"Be wary of the non-updated rooms"

3
30/06/2016

Lobby is good, but the rest of thr place is tired and dated. Booked through Pricline and when my room was ratty, outdated and tired, and I asked for another room, I was told that because I booked on Priceline I could not get an updated room. If I would pay another $30 he would give me a renovated room. Wow.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I am sorry you were not satisfied with your room. We are in the process of renovating our entire hotel, and some rooms have not yet been upgraded. We were unable to move you to an upgraded room because you booked through Priceline, which ties our hands somewhat with room availability. I recommend booking directly through Best Western in the future. Rick Skinner General Manager

"Conference Day Trip"

4
29/06/2016

Attended a conference here in June. Great event, but facility was too small to accommodate the number of attendees. Meals had to be served in multiple locations and there wasn't a seat to be found. Ayaan the restaurant manager opened the bar area to accommodate the overflow and my colleagues and I were very grateful.

"beautiful area and great breakfast"

5
18/06/2016

probally the best hot breakfast buffet ever! beautiful fountains,bar and restrant food.rooms very comfie and large with fridge n microwave in room coffee.it was the perfect stay all around and lower cost than most in the area. my new fav place to stay in the area

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am so pleased we are your favorite place to stay in our area! It is great to hear you enjoyed your stay with us, and found our complimentary breakfast to be the best ever. Everyone at our hotel works to provide guests with the same five-star experience you had, and I am happy to see we exceeded your expectations. Thank you for your review, and please join us again the next time you are in MA. Rick Skinner General Manager

"Good place to stay. "

4
17/06/2016

Good hotel for business trip. Great breakfast. Positive staff at reception and especially breakfast. Rooms are ok. Shopping center nearby. Bar and restaurant. Big parking area. Blabla to fill the 200 letters trip advisors requests. Still not long enough :-)

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review! I am so pleased you enjoyed your stay with us, and were so impressed with our complimentary breakfast. It's a great way to start the day, particularly if you are staying on business, as you mention. I welcome you to stay with us again the next time you are in the area. Rick Skinner General Manager

"Lacking customer service and..."

1
13/06/2016

I planned 3 days of meetings here for a group of 45 employees with my company. There were 4 people at the front desk when I arrived, none of who greeted or offered to help me check-in. I spent the majority of my time NOT in the meetings, rather chasing the staff to clean up, refresh, attend to our needs as per our contract. One of my employees' room was moved mid stay without any notification to him or myself. Service was slow. Many of the other meeting rooms around us, being used by other companies had several people standing and sitting in the hallways. It looked extremely unprofessional and was a major distraction to our group. Many of my employees reported issues with their room keys on multiple occasions. Overall, not a pleasant experience and we will not be returning for business or pleasure in the future.

"Business Stay"

5
10/06/2016

The staff was very friendly through out the hotel. It's a great value for all the accommodations it has. The lounge/ and fitness center were very nice. There was a pool which I did not utilize but may next time. The Breakfast and it's staff were excellent, was not expecting a full breakfast.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am pleased you had a five-star stay with us! Our complimentary breakfast is just one of the many amenities we offer, and I am so happy it exceeded your expectations. It's a great way to start the day. Thank you for your review. Please join us again the next time you are in the area, for business or leisure! Rick Skinner General Manager

"Phenomenal customer service once again"

4
09/06/2016

To whom it may concern, My name is Bob Lynn and I'm associated with the International Kenpo Council of Grandmasters. We just had our annual event, and I have to say that the customer service was exemplary, the food was great, the young man who bartended is awesome, just like every year. This time, your food and beverage/banquet supervisor, Debi Webb went above and beyond to assure that the entire event went seamless. We had a few administrative snafus, and once Debi heard of it, she sprang into action, saving the day ! I have to say that if I go to this event, and she's not there, I don't feel the comfort and totality of true customer service....always with a sincere smile. She really is better than exemplary !!! I for one am already looking forward to next years festivity....with the knowledge that we know things will be excellent. Thank you very much, Bob Lynn, Grandmaster/ IKCG [email protected]

"Karate Tournament/symposium IKCG"

5
07/06/2016

I use this Hotel for one reason and one reason only - Deb Webb. She is the most professional, accommodating service industry professional I have ever dealt with. I'm not even sure what her Title is because I've seen her help with banquets, rooms, business center and even help at the bar! Companies dream of employees like this. You can tell she truly understands and loves her job. We're already looking forward to next year! Steve Nugent; IKCG President

"Great Stay"

4
03/06/2016

Hospitality, convenience of shops, bus parking, hotel bar, restaurant and breakfast were amazing, room was super spacious, no charge on microwave and fridge with request. Room coffee was actually tasty. We stayed as 13 families (42ppl) travelling as a hockey team (7year olds) from Canada to Boston the hotel experience was amazing and accommodating for the kids. I did not use the pool the kids did said it was small but very good.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review! I am so happy we were able to make your hockey trip enjoyable and accommodating. As you mention, many of our amenities are free of charge, like the microwave and fridge in the room, our daily complimentary breakfast, and wifi. Traveling with many people, not to mention children, can be stressful. I'm glad we were able to make your stay as stress-free as possible and exceed your expectations. We invite you to stay with us again the next time you're in Boston. Rick Skinner General Manager

"Disastrous!"

2
02/06/2016

A late night check-in at 10:00 PM and we were assigned Room 213. The room has dirty carpets and small window that you'll feel like you are in a dungeon. A junky and dented refrigerator had been delivered when we requested. The TV cabinet had one broken door and the main door had been recklessly pulled out. A bathroom sink does not drain and needed to be service at that late night. I have paid for a DELUXE Room and not STANDARD. There's nothing DELUXE in the room we were assigned. Our requests to be transfered to another room had been declined until after the following day. I really feel that the front desk people forget that they are still a service industry. They keep on asking me to come back (3 times) until they assign me a room. Too many inaccuracies in my bill when I check out. They increase my rate in my second night when I transferred room. I fortunately discovered and have it corrected but I have to have my credit card customer service document the conversation in order for the bill to be corrected. There was some additional charges/adjustment that does not make sense. This have been one DISASTROUS vacation. Best Western will not be a priority in choosing a hotel in a near future regardless of price.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I am sorry your room and complimentary refrigerator did not meet your expectations, and that you experienced billing issues upon check out. This is not typical of our level of service. Please contact the hotel, as I would like to discuss your experience with you. Our guests are our priority, and we would like to make things right. Rick Skinner General Manager

"soccer tournament/ pleasure"

3
02/06/2016

Sean was the best bartender/breakfast server. The rest of the staff was very pleasant as well...It would be worth while to have a security guard monitoring the property when there are that many hundreds of kids running around. They were stealing from a wedding parties food which was set up in the main lobby and running around with hockey sticks with no parents around

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm glad you were so impressed with our staff, especially Sean. We all strive to make memorable visits for our guests. We encourage our guest to mention things like the children in the lobby during their stay so we can remedy the situation in the moment. We're happy to address things like this immediately so you can focus on having a wonderful stay! Rick Skinner General Manager

"Fun Stay, made enjoyable by Debi"

4
31/05/2016

We had a great stay at this property. My family was in town for a hockey tournament. The hotels location in relations to sports facilities is excellent. Furthermore there is a mall nearby should you require it. The staff is very friendly, prompt, and their attention to detail is noticeable. The beds are a little small in width, but cots are available, the elevators can also be slow during busy times. I requested stair access since we were on the second floor and the stair door was locked (not locked when coming down) unlocking of this door would allow less congestion on the elevators. I had direct interaction with Debi (Food and Beverage Manager). If you have any concerns about your stay, talk to Debi and they'll be resolved, she is an excellent communicator and demonstrates a general concern for her guests. This hotel was perfect for our needs for this trip.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We love when our guests mention staff by name! Debi, like the rest of the staff, truly does have a strong attention to detail, making sure each and every guest has an enjoyable and memorable experience at our hotel. Thank you for your comments on the stairwell and the elevators. We will take this into consideration as we are constantly looking for ways to improve our guest experience. We appreciate your review, and hope you will join us again in the future Rick Skinner General Manager

"Not perfect, but its a good place to stay"

4
30/05/2016

I had reserved a room with two double beds for two nights over the weekend. I thought it was odd that the Hotel had rooms with a King bed, Queen bed, or two Doubles - two Queens was not an option. I am a very tall person and was a little worried about the bed length. I was able to sleep comfortably on the bed (the bed and I are both 75"), but wouldn't recommend it for two large adults. Two children should have no problem sleeping on this size bed. We arrived at the Hotel around 10pm on a Friday night and I was able to find a good parking spot, despite the large number of cars in the lot. The inside of the lobby was very well lit and spacious, with a fountain in the center area. I was quickly checked in and able to find my room very easily. I believe the hotel is 6 stories tall and it had 4 elevators in the lobby. There was rarely a wait for the elevator, despite a number of conventions going on. The outside and inside of the hotel appeared to be very clean and in good shape. In my room, I had a flatscreen TV with a microwave and a mini fridge hidden in the dresser. The bathroom had a large mirror, granite counter and was clean. We had plenty of towels and a coffee maker with plastic cups wrapped in plastic. The desk and side table both had extra outlets on them, which made it convenient for charging our electrical devices. Our view from the room was a wooded area in the back of the hotel. I had no issues with any noise from outside or from other rooms. The breakfast buffet here is probably one of the best I've been to. I was told the hours run from 6am to 11am, so even if you had a very late night, one can still take advantage of the breakfast. The presentation of the food is excellent. The food was kept hot, without drying it out. The hot foods varied each day. One day we had scrambled eggs (with green onion, although it looks like green peppers), sausage, bacon, breakfast potatoes, pancakes wrapped around an apple filling (with hot syrup). The next day we had french toast, instead of pancakes. The cereal option isn't that great from a kids perspective - Raisan Bran, Rice Krispies, Cheerios and Corn Flakes. There were pitchers filled with Orange Juice, Apple juice, Canberry juice, water. There were also enclosed pitchers of milk, but I didn't see any labels that said regular or 2% or non-fat. There were plenty of pastries, like muffins, donuts (didn't taste fresh, but still good). Bread for toast, bagels, yogurt and fresh fruit was available. The coffee was a little disappointing. There are real plates and silverware available to eat with, but the bowls are plastic. The area where the breakfast is served is very nice, my daughter wanted to sit next to the fountain, which added to the experience. The one nice thing about the breakfast is there are plenty of tables and space, so you don't have to worry about finding a good table or have to get there at 6am just to eat in peace. We had a very nice and enjoyable breakfast both mornings we were there. We tried the indoor pool and discovered that it was not heated. I would guess the temperature of the pool being somewhere in the mid 70's. My son and I did not like the fact that the pool wasn't heated, my daughter could care less. We usually swim for hours in the pool, but because it was so cold we left after an hour and never went back. The fitness room, was next to pool and a restroom. The fitness room had 2 flatscreen TV's, one with a baseball game on and the other had what looked like the local news. I believe there were 4 walking treadmills (very nice and up to date models), stationary bikes, weight lifting stations, etc. The hotel had a restaurant and bar, which we did not use. They did look very appealing though, just didn't have time to check them out. The lobby had an ATM next to the gift shop and an arcade with decent games next to the pool. There are plenty of places to eat around the hotel, but you will need to drive to them. The hotel is way back at the end of a road, so its quite a walk to the main road where all the business' are located. The service from all the staff was great, I had no problems whenever I needed something. Checking in and out was very quick and easy. Overall, the hotel looked very spacious, nice and clean, no smelly odors or funny smells. The grounds looked well kept and well lit at night. I had a very good time staying at this hotel, the staff were very helpful and courteous. I would stay here again and would recommend it to others to stay here as well.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Your review is so thorough, I could hardly write a more in-depth description myself! In particular, you give a great description of our amenities, like our complimentary breakfast, pool, and fitness center. Most importantly, I am pleased you found our staff so great and accommodating. Our quality of service is of premium importance to us, as we strive to exceed each guest's expectations. Thank you for your review, and I hope you will stay with us again the next time you are in the area. Rick Skinner General Manager

"Crew Mom"

3
27/05/2016

Hotel was ok - within budget. Rooms were tired (dark plaid decor) and in desperate need of a makeover. Beds were not the most comfortable. Staff were courteous and professional. Breakfast was included so that was a nice plus.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm sorry you were not impressed by the décor in your room. Next time, be sure to ask for one of our recently renovated rooms – I'm sure you will find the décor much more to your liking. I'm glad to hear you enjoyed our complimentary breakfast! It's just one of many things that set us apart, like our free wifi, onsite restaurant, and indoor pool. Hope to see you next time you're in MA! Rick Skinner General Manager

"close to trade center for lego show."

3
27/05/2016

I began my review above ! The facility was clean, and staff was very nice and helpful.. the water in the pool was freezing. ( disappointing w/ young grand child ). also there was only one luggage cart for 500 rooms, the breakfast was good, an distaff very nice. the beds were small but comfortable. close to alot of restaurants .

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm happy to hear you were so pleased with our staff, hotel, and complimentary breakfast! As you point out, we have a great location. We're the perfect spot for nearby trade shows, sporting events, and local sightseeing in Boston. Thank you for your review, and be sure to stay with us again the next time you're in the area! Rick Skinner General Manager

"Impressed with Staff and Room"

5
23/05/2016

I stayed 3 nights at the Royal Plaza for a convention at the nearby Trade Center. Every staff member with whom I came in contact impressed me with his/her courtesy, friendliness, and helpfulness. The room was clean and quite comfortable. I especially enjoyed the breakfast buffet. The food was delicious and well-presented. I would recommend the Royal Plaza for your next stay in the metro-Boston/Worcester area.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so happy to hear you found our staff to be friendly and helpful. They really go above and beyond to make our guests' stays enjoyable. I'm glad you had a chance to sample our complimentary breakfast during your stay. It's a great start to the morning, especially when you have a full convention schedule ahead of you. I hope you will join us again the next time you're in the area for work or vacation! Rick Skinner General Manager

"Great Stay"

5
23/05/2016

It was only one night but it was great from the front desk to the breakfast in the morning!. The beds were so comfortable that we almost missed the complimentary breakfast the next morning. Highly recommended!!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am so happy to hear you had a five-star experience at our hotel, even staying just one night! I'm so glad you didn't miss our complimentary breakfast – it's a great amenity that really sets us apart, like our free wifi. Next time, you'll have to stay longer and enjoy even more of our memorable hospitality! Rick Skinner General Manager

"Truck driver "

5
20/05/2016

Aayan always makes me feel at home, very professional and super sweet, deserves a raise, no doubt about that, works very hard, and she always making sure everything is running smoothly, polite, respectful,

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for such a kind review! Aayan and the rest of our staff are committed to making each guest's stay memorable and enjoyable. I am so glad you continue to enjoy your stays with us, and I invite you to stay with us again in the future! Rick Skinner General Manager

"Excellent"

5
20/05/2016

Excellent place to stay. Freindly helpful staff. Very good restaurant and breakfast bar. Power outage in the morning, but no problem as the standby generator kicked in immediately to supply minimum power for washrooms, ahllway lighting and elevators! Only complaint is it was hard to find in the dark! Could use better signeage and directions.GPS stopped you at main street, you need to follow the winding street all the way until you get there!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review! I'm sorry to hear there was a power outage during your stay, but thankful it was taken care of with the efficiency we are known for. I appreciate your feedback in regards to our signage at night. We will take your suggestions into consideration. Rick Skinner General Manager

"BW Marlborough stay"

3
20/05/2016

I have stayed at a number of BW hotels in the USA in the past month or so. I have given them ratings of at least very good. This one did not get that rating for only one reason. The hotel itself is nicely appointed, the lobby is attractive and the room decor and comfort was nice. However, the staff needs to be more diligent about cleaning the bathtub. The hardness of the water creates soap scum. My room had it in the bathtub. Not sure about other rooms. The cleaning maintenance staff needs to correct this as it is not very attractive!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I am sorry you found soap scum in the bathtub of your room. This is not typical of our quality of cleanliness. Next time, if you experience something like this during your stay, please let us know before checkout. We are more than happy to attempt to remedy the situation while you are here. I hope you will stay with us again and give us another opportunity to exceed your expectations. Rick Skinner General Manager

"True Colors Training"

4
19/05/2016

The rooms were clean and comfortable without the extra amenities. An extra fee per night was required if a refrigerator/microwave combo was desired. There is a small pool and workout room, no Jacuzzi. Complimentary free breakfast was well supplied.

"My Conference Stay with the girl"

4
10/05/2016

I thought the overall stay itself was enjoyable, but the older woman working at the front desk was extremely rude. She was rude when I asked for a receipt for the hotel stay, as I needed to turn it in for reimbursement. She lacked people skills, which I feel is extremely necessary in a hotel service. Other than that, the stay was wonderful.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry to hear you had an unfortunate experience at our front desk. This is not the level of service and courtesy for which we are known. I am thankful you enjoyed the remainder of your stay. Please stay with us again the next time you are in Marlborough so we may have another chance to exceed your expectations. Rick Skinner General Manager

"An acceptable option"

4
27/04/2016

Our jobs connect us with companies that hold a lot of meetings at this hotel, so convenience is a huge consideration when booking accommodations. The meeting room was not properly cleaned from first day to second. Sleeping room had an odd musty smell and overlooked the trash dumpster and delivery area, where workers shouted to one another in early morning. Sheets and bedspreads were "wrinkly" leaving us to wonder if they were appropriately clean/fresh. Prepared "Buffet lunch" in lounge was our only option at mid-day since company did not provide lunch. Complimentary breakfast and service were exceptionally good. Internet service was sporadic at best, and at times unavailable.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry to hear we did not exceed your expectations during your business meeting at our hotel. We have upgraded rooms which may be more to your liking. I'm glad you enjoyed our complimentary breakfast and found our service to be exceptional. I hope you will give us another chance to impress you for your next business meeting or casual stay. Rick Skinner General Manager

"Trade show visit"

3
25/04/2016

Responsive and friendly staff. Jeff in the dining room is the most amazing server ever. Fun bar atmosphere and good conference facilities. Room was only given 3 stars because, though clean, they really need to update their linens especially bedspreads.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm glad that our staff, especially Jeff, made a great impression with you and helped to provide you with a great stay. We have a number of upgraded rooms at our hotel that may be more to your liking. They can be booked as deluxe rooms. Rick Skinner General Manager

"The restaurant"

4
24/04/2016

Want to give a shout out to your restaurants hostess and waitress. Thank you to Sandra and Ayaan for helping us with great service even in between the craziness of a huge event with more then the hotel was prepared for. Probably should have brought on more staff for a few nights. Thanks again.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your great experience with our restaurant team, especially Sandra and Ayaan. They go above and beyond to ensure everyone enjoys an event. Rick Skinner General Manager

"RUN DOWN"

1
21/04/2016

Hotel needs to be cleaned up. Hotel is run down, unclean hallways, worn out bed linens and overall not a pleasant place to stay. Will be looking for alternative hotel for my next trip in. Its a shame as its the host hotel for the NEAC Trade show and very convenient.

"NEAC Show"

5
21/04/2016

Debi Webb and her staff make sure to make each & every guest feel welcome. Always friendly,professional & accommodating no matter how busy!! Shrimp cocktail and a glass of Hidden Crush chardonnay... A perfect way to unwind after a long day at the show. Thank you for making us feel at home away from home!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to hear you had such a wonderful time with us during the NEAC show! Debi and her team are exceptional in everything they do. I'm proud that we can be your home away from home. Rick Skinner General Manager

"Excellent Service"

5
21/04/2016

I stay here for 6 nights several times a year. My room is modern and very clean. The staff at the front desk always meets my needs with a smile. The breakfast is excellent and servers go out of their way in preparing my meal.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
It is always nice to hear from a frequent guest. Thank you for sharing your positive thoughts with us. I'm glad to hear that you always enjoy your time at the Royal Plaza. Rick Skinner General Manager

"Best Western Royal Plaza"

4
19/04/2016

This is the 15th year that I've attended a Conference at Best Western Royal Plaza Hotel. Clean rooms, very friendly and welcoming staff and great breakfast. Comfortable beds, Check in/out was easy and efficient. All staff were attentive, friendly and eager to help. Easy access from the highway. I've recommended the Best Western to friends. Will definitely visit again.

"OUTSTANDING"

5
19/04/2016

My truck broke down, BW came to the shop and got me and took me back. Morning buffet was wonderful. Staff was friendly and happy. Ayann in Zachary's was helpful and friendly. Room was fine, clean and ready to go. Will stay here whenever I break down in this part of Mass.

"Outdated but clean"

3
19/04/2016

This hotel needs a serious update with it's decor. I thought I was stepping into the 90s when I entered the room and looked at the bedspread. Despite its shabby appearance, the room was very clean. The hotel staff were always very friendly and helpful as well. I stayed for a conference and found the accommodations acceptable. The hotel is conveniently located within walking distance of a shopping plaza which I enjoyed. I was able to grab snack at the local grocery store and eat Chipotle when I was not interested in the conference luncheon. It's not somewhere I would recommend to new/potential business associates by any means but it serves it's purpose.

"Needs serious upgrading and attention to service"

3
19/04/2016

Check in was not as friendly as most hotel. Had to stand there several minutes before being acknowledged by 2 guest services reps. The rep talked so fast I could barely understand him, like he couldn't be bothered. No frig in room, Tiny beds with old bedspreads. Bathroom was clean and decent, but the door looked like it was from the 60's and in need of at least sanding and painting. Hallways were dark and dingy. Had a drink at hotel bar which was empty but still looked a mess - dishes on bar, un-vacuumed, Breakfast was complimentary breakfast buffet, which was decent. Took 5 minutes to be acknowledged and seated, even though a bus boy (man) walked by us and looked right at us. Waitress was nice but her shirt was so old and stained it was really unappealing before eating. Would not stay again.

"Nice"

5
16/04/2016

Very comfy and luxurious enough. The room on the 6th floor was so nice and peaceful. The only thing is that if I worked there as a cleaning staff, the tub would be without stains and the toilet showed signs of stopping to work. But they are fixable. No other complaints. Everything else was very positive.

"Not a very clean Hotel"

2
15/04/2016

Hotel staff doesn't care! Room were not clean and anyone can charge a bill to your Hotel Room. Staff did not care, when a problem arose they did not do anything to solve the problem. Not a first rate hotel.

"Great Experience"

5
12/04/2016

The establishment was very well kept. The staff was always kind and considerate even when dealing with a high stress weekend. Able to enjoy my self without any concern for possible issues with the hotel. Everything was provided to me as promised. Check in and Check out was extremely easy and fast. Staff was always cordial

"Restaurant: All Star Sports Bar and Grill"

3
12/04/2016

This restaurant was extremely understaffed for large crowd ComiCon this past weekend. I had a reservation for 40 people and they had not set aside the space requested,. They had one or two waitresses for the entire restaurant. It took an hour to get drinks. After two hours 3/4 of the group had to leave to eat elsewhere. Food that was received was cold. Trays of orders were set on counters and not brought to the table. They failed to bring in servers to deal with the crowds. We would not make this our location for meals again.

"Nice Clean Hotel, a little worn around the edges"

4
12/04/2016

We stayed at the Best Western for Super MegaFest. The hotel was right next to the convention center which made it very convenient. We liked the pool and the restaurant food was excellent although it was slow service so we tried the buffet the next night which was good but also waited a while for that to be refilled. Our room was very clean and nice, but a little worn. The shower was nice though and the towels big and fluffy. I would definitely stay here again. We were not told that breakfast did not come with our package though so that was disappointing.

"good stay"

5
12/04/2016

The Royal Plaza Hotel is a great place to stay. It's right next to some great restaurants within walking distance. The cleanliness, service, and atmosphere are good. I will certainly stay there again.

"Nice hotel poor food service"

4
12/04/2016

The room was nice although had issues with internet service. Very pleasant staff. Restaurant was disorganized and unreliable. Food was fine but waited too long to be seated and buffet was late being set up

"Supermegafest weekend"

4
11/04/2016

This is the second time we stayed at this location for the SuperMegaFest. The staff is great. Even though the hotel was "crazy" busy, everyone, from the front desk to the restaurants, was friendly and courteous. I would like to mention the names of the staff members who made our visit that much nicer: Cameron - front desk. Ayann, Debby, and Jeff at Zachary's, Sandra at All Star. We remembered Debby, Ayann, and Jeff from last year and were so glad to see them again. You are very lucky to have such a wonderful and hard working staff.

"Mostly good"

3
11/04/2016

The room etc was god, The staff at the restaurant were very slow, We sat for 20 min before waiter came over to us. The buffet food was ok, not great. The conference rooms worked well for the events being held for my convention.

"A very nice spot close to home"

5
07/04/2016

After not seeing my sister for over a year and wanting to spend some time together but having a full house we wanted some place quiet where we could spend quality time. This location was perfect for us...2 double beds in the room, a restaurant to enjoy a nice quiet dinner with a glass of wine and a fantastic place for breakfast (best breakfast I have ever had in a hotel!!)...clean and spacious....my only negative comment would have to relate to the woman who checked us out in the morning. She was arguing with a guest when we came up on the reception desk....he surrendered and sat down to try to text his wife because the desk was telling him something completely different about their check-out than the wife had told and and she continued to be augmentative with us. We walked away rather than continue to argue with someone who could not even consider she might be wrong. She told us she would be in touch once she "worked something out with corporate"...and she did leave a message for my sister basically saying my sister was right and "ate crow" without ever actually apologizing. If you are at the front desk...learn customer service or find another job!!

"Overnight Stay"

3
03/04/2016

The motel was not easy to find. The staff upon arrival was cordial. The room was clean and next to another family members room which was good. The heater in the room was very noisy and had to be turned off at night so we could sleep. The bar/lounge was very nice as the wait staff were excellent. Kayla was awesome! And Sandra was courteous and friendly.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm glad to hear that you found your room clean, our staff friendly and enjoyed the bar and lounge. I wish you had an easier time finding us and am sorry if the heater lead to lost sleep. Please don't hesitate to let us know if anything during your stay needs attention. Rick Skinner General Manager

"Quiet weekend"

3
03/04/2016

A nice hotel really. I was there for a conference with my wife and we are satisfied with most everything. But I only rated this property with 3 stars. It could have been a four except for the little things the management left undone. Fixtures out in hallways; Annoying flickering lights in the ballroom; food on the restaurant floor that staff just walked over; somewhat disappointing, luke-warm breakfast (including the luke-warm coffee); our cocktail hour with 250 participants in the lobby/foyer was short about 200 seats and I thought $4 for a 6 oz. glass of ginger ale was a bit steep

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm sorry to hear the little things are what kept your stay from being better. We strive to provide all of our guests with an excellent stay. Burnt out bulbs and lukewarm breakfast are not to our quality standards and I apologize again that you did not have a better experience. I hope you'll stay with us again to ensure a better experience. Rick Skinner General Manager

"Nice rooms"

5
29/03/2016

This was a really good place to stay. Very clean and extremely friendly staff. The breakfast was outstanding. The restaurant staff was accommodating and the food was really good. The room I stayed in was big and conformable. The WiFi was fast. I liked that I had both a deck to work at and a large chair to lounge in.

"Nice hotel"

5
27/03/2016

When I called to make reservation (bc BW's website wouldn't make it) they told me the rate on the website was for their non-remodeled rooms (no fridge, no new carpet, bathroom not redone), I was worried. But the room was fine and even the bathroom seemed new. My son loved the pool (said it was warm) and my daughter liked the work out room. You get a breakfast ticket in their restaurant and they serve you your drinks. They had hot item (not just the pancake or waffle machine) buffet. Also the normal cold items. I felt bad that I didn't have any money to leave as tip. We will likely choose this hotel again if my son goes to school in Boston.

"Home away from home"

4
27/03/2016

Recently finished a 10 month, 5 days a week stay at this hotel for business. It was very nice :) The staff, including Deb Webb, Arthur, Stephie, Sean, Molly, Jenn, Eric and others were simply amazing. Top notch! The bar/restaurant has a decent selection of food and drinks. The hotel has a nice pool, but no hot tub, so I can't rate it 10/10. I would absolutely stay here again.

"Very Nice Stay with Exceptional ADA Room"

5
23/03/2016

Very pleased with the ADA room at this Best Western. There was plenty of room to move around in an electric wheelchair. A roll-in shower made transfer to a clean, comfortable shower bench easy. Bars in the bathroom made toilet transfer safe. Very pleased with the accommodations. We also attended a gathering in one of the larger banquet rooms. The food was exceptional and the staff was great. Very nice evening.

"Old and not a goody"

2
12/03/2016

Facility needs a total remodel and particularly the restaurant/food selection. Altho used frequently as a central hotel for trade shows, they cannot handle a large crowd in the lounge/bar area, nor were they able to correctly operate drink stations in the general evening sessions. In the future, I will stay at a different hotel nearby.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I apologize that you had an atypical experience with our restaurant during your time with us. Our restaurant staff is very capable of handling large crowds and do so on a regular basis. If you look at other reviews you will find our restaurant staff is regularly singled out for their exceptional customer service. If you were to come back, I'm sure you will see the great service our restaurant team is known for. Rick Skinner General Manager

"Excellent Hotel & Staff"

5
12/03/2016

I have stayed in many hotels in the past 20+ years. This hotel in my opinion has one of the best and friendliest staff members I can recall at any other hotel! I can say that if you are ever need a hotel in this area you won't be disappointed. Great customer service, food, and staff!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your thoughts! Our team works very hard to ensure every stay is a 5-star experience for our guests. When a frequent traveler like yourself takes notice of the friendliness and service of our employees, I know they are doing an exceptional job. Rick Skinner General Manager

"Great Trip"

5
08/03/2016

Had a great stay here last weekend! Debi Webb and the staff at this hotel (including their bartender Sean) provided us with Top Notch service and excellent dining recommendations in the area. Was pleasantly surprised by how nice the food and amenities were at this particular establishment.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased that we were able to surprise and delight by the quality of our food and amenities! Debbi and everyone else on staff goes above and beyond to ensure our guests have a great stay. I will share your complements with her and Sean. Rick Skinner General Manager

"Best Western Marlborough Mass"

5
24/02/2016

An amazing hotel with all the amenities. Free full breakfast was fantastic and freshly made. Orange juice was amazing. Staff are friendly and welcoming. Not much more to say, just a nice place to stay with fully equipped and comfortable rooms at an affordable price.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
It's great to read such a great review! I'm pleased to hear that you enjoyed your stay with us. Our staff works very hard to provide a great experience for our guest. We are particularly proud of our complimentary breakfast and the quality of our rooms. Rick Skinner General Manager

"Worth the money/Stayed for a hockey tournament"

4
18/02/2016

My wife, son and I stayed here for a hockey tournament. The hotel was in good shape. The highlight of the stay was the staff. Patti and Jeff bent over backwards during breakfast service to get us anything we needed. They were very friendly. I would stay there anytime.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm happy to hear you enjoyed your time with us. We host a lot of families traveling for hockey tournaments and it's always a great time when hockey families are around. I'll be sharing your compliment with Patti and Jeff, they and everyone else works very hard to make sure all of our guests' needs are met and they always appreciate it when their hard work is noticed. Rick Skinner General Manager

"SUPER FRIENDLY STAFF & CLEAN WELL APPOINTED ROOMS"

5
17/02/2016

I want to give a huge shout out to the waitresses and hostess working the buffet. They are so hard working and efficient. THANK YOU LADIES! The hotel was clean and all the staff were professional. We held an event there so many of our friends stayed the night, every one was very happy with their stay.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm glad your party enjoyed their time with us! Our breakfast staff really does go above and beyond for our guests. I'm pleased to hear they left a positive impression on you. Rick Skinner General Management

"Because of the Restaurant...you will see :-)"

5
12/02/2016

This hotel is like many other nice hotels providing good service and clean comfortable rooms. The staff is friendly and service is very nice....but THE RESTAURANT STAFF IS AMAZING!! From the moment we arrive until we leave, the restaurant staff are the reason we keep going back to this hotel. Try it, you will see for yourself. They have a pleasant attitude and a great sense of humor. We love them!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
It is always great to see reviews that center around the wonderful people we have on staff! Our employees work so hard to make sure every stay is the best possible. I'm so pleased to hear that you keep coming back because of our great customer service. Thanks for telling us about your fantastic stay! Rick Skinner General Manager

"Great staff, rooms are outdated"

3
12/02/2016

so great majestic entrance in lobby. very nice and clean. great staff and def. make you feel comfortable and welcome. Rooms are very very outdated. Bed was so so. dont like the comforters. Bathroom was clean but again old outdated stuff. so wasn't too impressed with the room. thank god i was only here for 1 night.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. It is great to hear that you felt welcomed by our staff. We have recently renovated rooms that would be more to your liking. They feature new beds, linens and an updated bathroom and can be booked as a Deluxe Room. We hope you'll stay with us again to have an even better experience. Rick Skinner General Manager

"Nice hotel"

4
09/02/2016

We rented an "upgraded" room for a slightly higher rate which looked very much like a regular hotel room, but all in all, it was nice. The room was clean with the basic amenities and the bed was very comfortable. I was surprised, however, that there were no safes in the individual hotel rooms. If one was needed, there was a safe available behind the lobby desk. My traveling companions put some valuables in that safe, but upon checkout, forgot to retrieve their belongings. Therefore, we had to return to the hotel. Luckily, we hadn't gone too far before they remembered. We suggested to one of the hotel employees that as regular procedure they should ask guests if they have anything in the safe. The employee seemed to think this was a good idea. Other than that, everything went smoothly.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm happy to hear you enjoyed your stay with us and enjoyed the bed and amenities. Thanks for sharing your feedback with us about the safe. Anything that helps ensure our guests have a great experience with us is a great recommendation. Rick Skinner General Manager

"Never Disappoints"

5
09/02/2016

Have been here 3 times in the last year. Clean and convenient. Breakfast that is included in the room is a real bonus. If you are lucky enough to have Jeff as your waiter you will be taken care of like you were at home. He is the best.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
It is always nice to hear from repeat guests! We know there are other hotels you can stay at, the fact that our hotel's quality, amenities and our employees keeps you coming back is very rewarding to hear. Jeff is a great waiter, I'll be sure to pass your praises on to him. We hope to see you again soon. Rick Skinner General Manager

"My stay"

5
08/02/2016

Very nice hotel, completely satisfied!! I look forward to coming back to the area. I will definitely recommend this hotel to family and friends. Great value, courteous staff, very clean one of the best hotels I have ever stayed at.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for recommending our hotel to others! When others come to us based on a recommendation from a friend or family member it really signals to us that we are doing a good job. We work very hard to provide a clean, comfortable and friendly stay for all of our guests. We look forward to seeing you again! Rick Skinner General Manager

"Virginia in Housekeeping is Awesome! Thank You for taking care of our belongings!"

4
08/02/2016

Several of us arrived at this Hotel for storm restoration work through National Grid. While we were out restoring electricity, Nat Grid made a decision to combine and move rooms. Rather than waiting until we arrived back at the hotel, they decided to clear out our existing rooms (6 of them) and our personal belongings, bags, clothes, etc. etc.... Virginia was the housekeeper in charge of this very uncomfortable situation. She divided the rooms and belongings based on the obvious and any misc. belongings were placed in plastic laundry bags and tied up. She took the extra step to place handwritten tags on each of our bags with our room number. She placed 3 rooms on a cart and the carts went into the office. Some of us had some valuable items and others were frazzled that our personal belongings were moved. It's a clear violation of privacy and while it may have been mandated by National Grid, Hotel policy should have handled the situation differently (we had a DO NOT DISTURB on our door). They should have waited until we got back to the hotel and then we could have moved ourselves. The hotel management was WRONG for putting Virginia into the uncomfortable situation of cleaning out rooms that were occupied and going to remain occupied for multiple days. However, this review is not based on hotel Management. I just wanted to give a shout out to Virginia in Housekeeping because of the care and concern in which she packed up our belongings and made sure everything was taken care of. We weren't missing anything... we thought there was a charger missing but it was found in a bag. Thank YOU Virginia for going the extra mile! We can't thank you enough. As far as the Hotel, SHAME ON YOU for putting this wonderful employee of yours into such an awkward position. You should have waited for your occupants to move themselves (it wasn't an emergency). The rest of the staff at the Hotel were fantastic. Thank you Jenn, Mary and the other ladies at the front desk.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
First off, I'd like to thank you on behalf of the community for coming all the way from Ohio to assist us after the storm. We very much appreciate the work you and your colleagues performed to get the power back online. I apologize for the uncomfortable and unusual matter of the room change. It is not a normal thing we are asked to do, and we were doing our best to make all parties, from National Grid who asked for the room change, to you happy. I'm pleased that you were happy with Virginia's work. She is an excellent employee who always goes above and beyond for our guests. Rick Skinner General Manager

"Business trip made easy!"

5
02/02/2016

Each conference room was clean, water was cold, and the refreshments were excellent. The chocolate chip cookies were right out of the oven!! My hotel room was extremely clean. Check in and out was quick and easy!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm happy to hear you enjoyed your stay with us, our conference facilities and of course our warm and gooey cookies! We strive for a 5-star review with everything we do and appreciate hearing from guests who had great experiences. Rick Skinner General Manager

"Was not what I expected"

2
01/02/2016

This hotel is very old. While it is quite large, you would think the hotel would be more than what you get. The power was off an entire day I was there, the staff did nothing to inform guests of the issue. The hotel was not in good condition on the inside, especially the 6th floor. It was smelly and musty. Very unsatisfied. You get what you pay for.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm sorry to hear that you did not enjoy your stay with us. We work hard to provide a great experience for all of our guests with clean rooms and great customer service. A number of our rooms have recently been renovated, which may be more in line with what you are looking for. They can be booked as deluxe rooms. It is always unfortunate when things beyond our control, such as local power outages, occur. We work hard during these events to ensure our guests are happy and comfortable. I encourage all of our guests to contact the front desk if there is anything we could do better during your stay. Rick Skinner General Manager

"Business Travel"

4
01/02/2016

The staff was professional, helpful, and answered any questions I had. My only issue is that the hotel does need some cosmetic updates. The decor was nice, but could have been a bit more modern. Everything was very clean, the king size bed and pillows were really comfortable! You are very close to Rt. 20 where there are many restaurants and shopping, that is a huge plus. I was there for an overnight conference for work. The Food & Beverage staff at my meeting were great; the food was filled, fresh items were brought out to replenish things, and they asked myself & my colleagues if they could get us anything. They were great!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank for providing your feedback with us! It's always great to hear from guests who had a wonderful stay at our hotel. We always strive to ensure all needs are met- from comfortable beds to keeping food items stocked during conferences. We have recently upgraded a number of rooms which may have the decor you are looking for. These can be booked as our deluxe rooms. Rick Skinner General Manager

"Below the usual Best Western standards"

2
28/01/2016

The hotel is quite old and the rooms are unclean. The machines at the gym are broken. There is nothing special about this hotel but the location is very good (many services near). The staff is nice as long as you have no requests/complaints (e.g. receiving only two towels in a 4 person room everyday). I was disappointed with my stay, being used to the good standards of Best Western. The worst part of my stay was that they refused to give me my credit card bill (which I needed for my employer). I had to contact the Best Western headquarters, and I received the bill a month later.

"Fly Fishing Show"

3
26/01/2016

Room was good. don't expect much from checkin service. Don't expect fast delivery of food orders. And don't expect reliable wifi. The bed was perfect for a good night sleep. It is a perfect location if attending anything at the trade center

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for leaving your feedback with us. I'm happy to hear you enjoyed your room and the bed. I wish we could have better met your expectations on wifi, room service and check in. We encourage all our guests to let our front desk know if there's anything we can do to fix any concerns. We hope you'll give us another chance the next time you visit. Rick Skinner General Manager

"Great Staff / Rooms Could be Cleaner"

3
25/01/2016

I stayed here three nights for business while at a trade show next door. The experience overall....helpfulness of staff with car issue, quality of free breakfast included in my package, overall appearance property was very good. The only complaint is my room was not very clean. You could see accumulated dust in the corners, there was a red piece of candy in the corner of the room by the desk (who knows how long that had been there), and the carpet was beginning to show some wear. Besides the cleanliness issue, everything else about the stay exceeded expectations.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thanks for staying with us. I'm happy to hear we were able to help you with your car issue. If you ever have any concerns with your room, please don't hesitate to contact us so that we may correct it. We are constantly making renovations to the property to improve and appreciate the notice here of specific areas that we will correct. Thanks for choosing to stay with us. Rick Skinner General Manager

"travel for conference"

4
25/01/2016

This is my third stay at this hotel/conference center. Staff is always polite, courteous, and friendly. It is located near many local restaurants however the in hotel restaurant is also a great option.

"Good hotel"

4
20/01/2016

It's a good hotel, with spacious rooms. Furniture is a little ageing (chairs, bath tub). Rooms are clean. This time my room was quite cold, but usually I don't have problems. There is a buffet breakfast which is rich, I love their bagel and muffins. The staff is friendly and helpful. Elevators are bed, in particular the middle one is very noisy, it seems it's going to break down each time you take it.

"Great for hosting functions"

5
18/01/2016

We recently had our company's holiday function at this hotel. The entire team (Debi, Jeff, Gina & Sandra) did a great job from the upfront proposal process to the decorations and excellent service the team provided. We were all very impressed. I'd definitely recommend this hotel for company functions. The prices are very reasonable as well. Thanks...

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm very glad to hear your group enjoyed your holiday function! I know you have a lot of choices when it comes to where to hold a party and am pleased that you not only selected the Royal Plaza Hotel but that you had a great experience with us. Rick Skinner General Manager

"Top Notch"

5
15/01/2016

Our company Christmas party was recently held at the Best Western Royal Plaza. Having been in the restaurant and hospitality industry previously for over 30 years I was very impressed from the moment I arrived until I left. Since the party took place two weeks after Christmas I was surprised to see all of the lovely Christmas decorations and even two trees in the room. The staff was friendly, professional, and very accommodating all the way around. Their attention to detail was excellent. From passing hors d'oeuvres, filling our water glasses throughout the evening, pouring our wine, and asking how everything was not to mention always clearing anything necessary from our tables never leaving a dirty glass, dish or utensil. They even made sure to get the heat situated in the room when the room got very cold. All of the food served was delicious, presentation top notch. I will definitely recommend The Best Western Royal Plaza to anyone looking to host an event there.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to hear that you had such a great time at your Christmas Party! We work hard to ensure our guests have a comfortable and enjoyable time. From the Christmas trees down to the hor d'oeuvres it is my great joy that we were able to provide a memorable event for you. Rick Skinner General Manager

"Great stay at Best Western"

5
08/01/2016

Very clean and quiet hotel. The room was spacious and well designed. The only downside was the heat in the room, it was getting too hot or too cold if the temperature was adjusted. Great service and atmosphere. Definitely would recommend.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your thoughts with us! I'm pleased to hear you enjoyed your stay and that you would recommend us to others. Your recommendation is truly the best reward we could receive. I'm sorry that the heating in the room did not function well. If you ever have any issues during your time with us, please don't hesitate to let us know so that we can solve the problem. Rick Skinner General Manager

"Another Business Trip to MA"

4
05/01/2016

Perfect blend of services and a comfortable room, large compound close to town but feels isolated and safe. There is a real feeling from the staff that they want you there and care about your stay and comfort. My business schedule often puts me in the area on short notice and I appreciate the fact that there has always been a room available pretty much on demand without a tremendous amount of planning and booking involved.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
It is always nice to hear from a return guest! I'm happy that you continue to enjoy your time with us and you are right- our staff prides itself on their care for our customers. I greatly appreciate your willingness to share your experience here. Rick Skinner General Manager

"Stay at Best Western Royal Plaza"

5
01/01/2016

It was a good stay for some family time around the holidays!!! The stay was well needed for some get together and the service was good and very helpful our questions. The service was very freindly and I would refer best western to other family and freinds.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are happy to hear you enjoyed your stay with us over the holidays. Thank you for your referral as well. Our guests' satisfaction is the best present we could receive! Rick Skinner General Manager

"Hockey Weekend-State's Game"

5
08/12/2015

Our room was very nice & relaxing. The staff was extremely wonderful. Especially Debi Webb along with the bartender Stephanie. We checked in on Thanksgiving Day & it seemed like we had the place to ourselves & they were just fabulous. The front desk staff was wonderful too. I have nothing bad to say about this hotel at all. Wonderful Free HOT breakfast in the morning too which was nice that it was served until 11am so we'd head in after our first game each morning.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm so happy to hear you enjoyed your time with us! Debi and Stephanie are certainly great additions to our team! Rick Skinner General Manager

"Christmas party"

5
07/12/2015

We had our annual Christmas party yesterday and as always, the families had a wonderful time. I would like to single out one particular employee. Her name is April and she could not have been more helpful.(Actually, this is not my first contact with her, she has been here for years and is always ready to help). Whether I needed help finding the control for the lighting in the room, needed extra trash bags or had a child who wanted hot chocolate, April stopped what she was working on-which was always something-the woman never stops moving! and found whatever we needed. Our room became brighter, we had the trash bags we needed and the young lady who was couldn't find any hot chocolate at the coffee station ended up happily sipping cocoa. It's not just that April is helpful, which she certainly is, it's that she is cheerful and friendly and makes you feel welcome. She is a treasure!!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share your experiences with April and your Christmas party with us! April is wonderful. I'll be sure to share your glowing review with her! Rick Skinner General Manager

"Stay Away"

1
07/12/2015

Bad restaurant service and really bad front desk people. There was food/ dirty cups in elevator and a used condom in front entrance. When i complained it was as if the person did not hear me and could careless, just handed me my bill and that was it. No one working here as any pride!

"Good value for the money"

4
05/12/2015

Best Western Royal Plaza Hotel in Marlborough MA gives you a lot of value for the money. Hotel staff are very friendly and attentive and respond promptly to any requests. Buffet breakfast includes a wide variety of hot and cold food of good quality and well presented. Restaurant staff are also very friendly and attentive. Rooms are clean and in-room wi-fi is fast. Indoor pool and fitness center are great extras. Have stayed here several times over the years and have never been disappointed. Definitely recommend it for business or leisure travel.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
It's so nice to hear from a repeat guest! I'm pleased that you find our hotel accommodating and clean and am honored that we are your hotel of choice when you are visiting Marlborough. Rick Skinner General Manager

"Best Western Royal Plaza - Great service!"

5
03/12/2015

When we visit family near Worcester, we always stay at the Best Western Royal Plaza for a number of reasons. First, it is right on Route 20, easy to reach. Second, it is clean with lovely, well-appointed rooms. Third, the hotel offers a free breakfast buffet with great food and wonderful staff. Finally, it is very affordable. We wouldn't stay anywhere else.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for continuing to stay with us and for sharing your kind review on Trip Advisor. We aim to provide great service to all of our guests. You coming back is the best thank you we can receive! Rick Skinner General Manager

"Not Bad Just Average"

3
27/11/2015

The public areas of the Best Western Royal Plaza Hotel are quite attractive but the rooms are a little dinged. The furniture is well worn, but the rooms appear clean. The staff is friendly enough and certainly are trying toward that "10" but they could use a little supervision. When I reported two unauthorized charges to my credit card from the hotel, the response was more apathetic than filled with any sense of importance or urgency. Room service was good and the food was much better than expected. I'd stay here again if I was working at the Trade Center down the hill as I was, but with hopes that professionalism and room decor would have improved.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thanks for staying with us! Next time you are in town be sure to book one of our deluxe rooms. They are newly renovated and will be more in line with what you are looking for. Rick Skinner General Manager

"Wonderful stay"

5
26/11/2015

The service here was unmatched! We will definitely stay here any time we are in this area. The housekeeping staff was so kind and helpful. Great amenities,great staff! Arcade, Pool, workout room, they have it all!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to hear you enjoyed your time with us! We strive for a 5-star experience for all of our guests. Rick Skinner General Manager

"Great Stay"

5
24/11/2015

We had a wonderful stay at this hotel. The staff was amazing. Breakfast was more than sufficient. The bed and room was very comfortable. There was plenty of parking, we were there for work and found we didn't lack for anything. Definitely take advantage of the breakfast and the great staff there. Everyone was very helpful and friendly.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your great review! I'm happy to hear you enjoyed your time with us and found our accommodations comfortable and staff helpful. Rick Skinner General Manager

"Stay"

5
23/11/2015

What an excellent stay, I live there 3 weeks at a clip. The pit crew in the kitchen led by Ayaan are awesome Crew members Jeff, Patty, Debbie, Sean and Gina treat me like family which is sure a warm feeling when you are away from family Ayaan even hooked me up with a menu breakfast on my departing day and made sure I had a couple of bananas for the ride home!!! I would gladly hire any of them. The front desk staff was also awesome, Navi even helped me getting on line with my computer Everyone was top notch and professional - perfect 10, would recommend this hotel to anyone.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm so pleased to hear you enjoyed your extended stay with us! Our staff works hard to make all of our guests feel like they are at home. We all thank you for your recommendation and hope to see you again! Rick Skinner General Manager

"Disappointed"

3
22/11/2015

While the room & lobby are attractive, the false advertising in the "free breakfast" unfortunately left me with a bad taste prior to checking out. "Free breakfast" meant cold food...while the hot food is right next to it. It's a sneaky way to squeeze an additional $5.95 out of guests.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your thoughts with us! We do not mean to disappoint with our breakfast options. To keep prices down for all our guests, we offer the full breakfast for free with all of our rooms and the option to upgrade for those who want hot items. We find that many of our guests like the free breakfast offered and appreciate the savings. Rick Skinner General Manager

"Rooms are dirty & need updating"

2
21/11/2015

Our stay began with the leak over the bed. The carpeting looked as if it hadn't seen a vacuum in years. Rooms are in need of updating. The cleaning staff woke us up on several occasions & proceeded in the room before I had a chance to answer the door!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are currently in the process of renovating our rooms. The Deluxe accommodations feature new carpeting, bedding and other items. I apologize for the leak and housekeeping's interruptions. Rick Skinner General Manager

"Good Nights Stay"

5
20/11/2015

Excellent service, very clean knowledgeable staff, very helpful. Would recommend AAA+++ Stayed 2 nights, Room was astetically appealing, the view out the window was very nice. The blankets, bed and sheets were VERY clean, smelled great. My wife came with me for this trip, she is very picky about cleanliness (more than most) she was pleasantly surprised at how clean the room and the bed was.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review! I'm happy to hear that we were able to make both you and your wife comfortable and happy during your stay. Rick Skinner General Manager

"Nicer Places Nearby"

1
18/11/2015

This place reminds me of the Bates Hotel. Sits high atop of crumbly parking lot overlooking more parking lot. Rooms felt damp and musty. I'd never seen carpet so worn or dirty in the elevators....the elevators that worked. Very cultural friendly establishment offering overnight stays to busloads of international travelers. I will say the staff was exceptional.

"Assumption Weekend Stay"

4
16/11/2015

Great place to stay,however if you are planning to visit within the few weeks and swimming is on the menu, please call them as the pool is under maintenance. Fitness Center needs an overhaul and quickly; limited free weights.

"Ayaan was very helpful"

3
16/11/2015

Arrived in between checkin times. Tried to order lunch from the sportsbar and was helped by Ayaan and her team. They were awesome and very accommodating. The dinning area was very clean and open. We were able to do our work prior to a client meeting. Would recommend the tuna melt sandwhich.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Ayaan and her team are great, aren't they! I'm pleased to hear you enjoyed your time with us, especially the restaurant. Rick Sinner General Manager

"Poor Service & Quality"

2
16/11/2015

Stayed at this hotel for a business function. When booking the person did not share any information as to what was included in the stay or what the value was for staying at this hotel as there were other hotels more accommodating and cost effective in the area. Upon sharing this information with the front desk, they just constantly smiled and insincerely apologized. I will never stay in this hotel again, be sure to ask what value you get for the higher price.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I feel we provide excellent value to all of our guests staying for conferences and other business functions. From top notch amenities such as a fitness center and onsite laundry, to our accommodating staff; our great proximity to the trade center, to our excellent dining offerings, we are a great option for anyone visiting Marlboro on business. Rick Sinner General Manager

"Wont reserve never again"

1
13/11/2015

On my check in the lady was disorganized and although smiling she didn't look professional. Shirt tuck out, messy work area. I had 2 rooms reserved with queen bed and I was given full beds when to management and complaint and she said that was the hotel interpretation for queen. Next day complained with other manager and he upgraded to a king size bed. The room didn't smell clean, had no microwave or mini fridge but had cockroaches. I would not recommend this hotel at all. The only great are was the breakfast area and their customer. They did more and beyond.

"Excellent staff and hotel"

5
12/11/2015

The staff at the wonderful breakfast is excellent. Especially Ayaan and Jeff, they go out of their way to be sure we get everything we would like. They have an excellent attitude. Overall, the hotel is an excellent place to stay. I have stayed in many hotels as I've travelled for a living for years and this place is well worth it. Thanks Ayaan, Debby and Jeff, you are the best!!!

"Clean with a friendly staff"

3
07/11/2015

Check in was easy and fast. The room was clean and taken well care of every day. Housekeeping left extra coffee as requested. Nice touch. The free breakfast was good and the dining room staff was exceptionally friendly and helpful.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
It sounds like you had a pleasant stay with us! Thank you for sharing your feedback. Rick Skinner General Manager

"Truck driver "

5
06/11/2015

Excellent, Leadi from the morning breakfast was really nice. Excellent job, very good waitress, deserves a raise. I enjoyed best western, really nice place. thank you for everything Thank you, thank you thank you

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your feedback with us. Leadi is great, isn't she? I'll be sure to pass your kind words on to her. Rick Skinner General Manager

"Excellent Customer Service"

4
05/11/2015

I've been coming to BWRP for the last few years for NEAC shows The Staff make each stay memorable ! Debi Webb goes above & beyond to ensure that each guest is well taken care of ... Always greets you with a smileby name ! In a sea of faces this is most impressive !! Friendliness ... Hospitality .. & a mean " Mai Thai" Visit Debi at BWRTP! Where everyone's "Family"

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm so pleased to hear that you enjoy your time with us each year. Debi really is amazing at taking care of our conference guests! Rick Skinner General Manager

"Surprise Stay"

4
05/11/2015

HUGE property! Kind of secluded off RT. 20, but close to many places to eat and shop. Solid WiFi throughout the property. Clean. Convention/event facilities. No HBO or Showtime in TV, but just about everything else. Gym on site and sufficient, but equipment a bit dated. Indoor pool, but not filled. Great bar. Great restaurant. Great buffet breakfast included in stay. Acceptable hotel for a stay in Marlborough.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for staying with us! I'm pleased to hear you enjoyed your stay and I appreciate your feedback on HBO and Showtime as we are always looking for ways to improve our experience for guests. Our pool and fitness center are currently being renovated, they will reopen later this month for guests. Rick Skinner General Manager

"Recent Best Western Stay"

4
03/11/2015

The hotel is very nice, although all staff are great, however the restaurant staff for breakfast is the reason we keep staying here. Some rooms are newer then others; and beds are comfortable. Great location near food and shopping.

"Worst hotel in Marlbourgh"

1
02/11/2015

The BW Marlbourgh is long overdue for an upgrade its extremely dated, the restaurant and breakfast is below par and having stayed there on a few occasions for business will not be returning. Room is clean but air con is so loud it keeps you awake

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm sorry that you have made this decision prior to seeing our updated rooms! The property is currently receiving a major renovation to address the look and feel of our rooms. I hope that next time you are in town for business, you give our new deluxe rooms a try. Rick Skinner General Manager

"Proving Themselves For A Long Time"

5
02/11/2015

I have been a steady guest since I joined ACOSTA in the Fall 2003. I leave the relative peacefulness of Maine and find a piece of it here when I travel. I always recommend this hotel with a smile. I also regularly stay at a B W property in Augusta, ME.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
It is always so nice to hear from a repeat guest! I'm happy to hear that you find the peace and tranquility of home when you visit us. We look forward to seeing you again next fall. Rick Skinner General Manager

"Clean but aging"

3
29/10/2015

Fairly large hotel with a clean and friendly staff. You can tell that the hotel is starting to age. A few of the fitness machines were working. Pool seemed nice. lay out of the parking lot is awkward and seemed far from the front door. ( I noticed since I was still in a boot brace after ankle surgery). Staff was friendly but seemed over whelmed by the slightly busy crowd. Rooms were comfy and clean.

"wedding night"

5
27/10/2015

my friend got married here and the staff did a wonderful job with the reception room. everyone was very friendly and the food was great. the bride and groom were so happy with everything the hotel did for them. the night was very special and all of the guests had a great time too.

"review"

2
26/10/2015

corridors are dark and walls are thin. bathrooms for function rooms are dirty, locks broken and sinks not working. restaurant doesn't pay attention to how you would like your order. parking lot full of holes and puddles. bed uncomfortable same with pillows.

"Excellence"

5
26/10/2015

This is a busy hotel. From the time of arrival until departure, the staff are friendly and professional. I can't say enough about the restaurant staff. They are incredible!! I can only assume it is because of the outstanding service training they have received from the dining room manager. She is terrific.

"Exceelent stay"

5
23/10/2015

Very helpful and cheerful staff. Everything we requested, refrigerator and microwave were waiting in our room upon arrival. Breakfast as always is an enjoyable experience. Great omelets. We recommend this hotel highly

"Nice People, pet-friendly, and a decent night's sleep"

3
23/10/2015

We stayed there while in town for a trade show. The hotel is not the fanciest place, but the staff is very nice and accommodating, the rooms are clean and the property is overall well-maintained. They are pet-friendly, and the breakfast buffet (which was included in our rate), was well above average. The heat-A/C unit - which like many hotels - is somewhat hard to keep at a decent temperature, is about the only negative. We noticed that the 2 double bed rooms are much bigger than a single queen (at least the one we saw). If it wasn't for the heat issues I'd rate it higher. Still, overall it's pretty good.

"Best Western Royal Plaza Hotel and Trade Center is out-ranked by none!"

5
21/10/2015

The New England Traditions Decorative Painting Convention has been held at the Best Western Royal Plaza Hotel and Trade Center for the past 4 years. Every year, the Hotel and Trade Center Staff out does the previous years service. It's more like coming home to family and friends then 'just staying at a hotel'. From checking in and getting set up to the final pick up and pack up, the Hotel staff and crew are helpful, courteous, and all smiles. We look forward to coming back again next year!

"Overall pleased"

4
16/10/2015

Was pleased with the service and cleanliness of the rooms. We stay here every year for our NET convention and I noticed a definite improvement in the staff. Service is slow in the bar/lounge if ordering food or dessert. The location is convenient the highway and also a Urgent Care facility that I did need to make use of. The buffet they put out for our convention got a lot of praises from everyone.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are happy to hear that you enjoyed your time with us. We work very hard to ensure that we meet our guests' expectations from the moment they arrive to when they check out. Rick Skinner General Manager

"Great place, friendly staff"

5
16/10/2015

Was here for a conference. Room was clean and updated. Great value for the money. Easy to get to. Right off of Highway 20. Stayed two days. Breakfast was excellent. Lots of fresh fruit. Good choice of other items as well.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Our updated rooms are quite nice, aren't they? Thank you for sharing your thoughts, we are pleased to hear you enjoyed your stay. Rick Skinner General Manager

"Hotel and restaurant"

5
16/10/2015

Rooms clean and well kept staff friendly always say hello and ask if they can help with anything A shout out to April, Sandi Abdulla and Abdullahi who were especially helpful and worked especially hard to make my stay memorable

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to hear you had such a wonderful time with us and that our employees were able to make your stay memorable. We will pass your kind words on to them. Rick Skinner General Manager

"Very helpful staff"

5
15/10/2015

The front desk staff and Zachary's cafe were very accommodating for some difficult requests. End up with some very important business conversations and didn't have anything booked at the hotel but event though there was an event taking up most the options, they gave us options that met our needs. Thanks to everyone at the front desk and in Zachary's on the afternoon of Oct 15th.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We pride ourselves on being able to accommodate all our of guests needs. Thank you for staying with us, I will be sure to share your feedback with our staff. Rick Skinner General Manager

"Great Experience"

5
15/10/2015

Hotel and restaurant staff are very accommodating and pleasant. Love this place. Trade center was great as well. A wonderful New England Traditions Decorative Painting Convention holds classes and a trade show every year just before Columbus Day. What fun!

"Surprised"

4
15/10/2015

I have never stayed at a Best Western so when an unscheduled business trip came up and I was pressed to find a hotel - I opted for the most convenient based on my business travel schedule. Although the hotel appeared some what run down - the service and pleasant staff made all the difference. I had an amazing meal in the restaurant and was able to work and dine in a pleasant atmosphere.

"Visiting my Brother"

5
14/10/2015

The service was impeccable the room was perfect and very clean for our stay. We needed a handicap room for my husband and it was very convenient to the elevator. The food and beverage manager Debbie Webb was very attentive and accommodating I suggest that you reach out to her for any of your needs or concerns and they will be promptly addressed. We received a free buffet breakfast each morning of our three day stay. I will recommend this hotel to all who have reason to be in the area. Linda from PSL< FL

"Convention stay"

5
13/10/2015

The staff at this hotel is top notch. This is the fourth year we have stayed at this hotel for a convention and its a pleasure to see the same faces year after year. I know that I will forget many people, but would like to mention specifically...April, Sandra, Sean (sp?), and Stevie, Abdulla and Abdullahi. They couldn't have been any more helpful, what hard working staff! As far as the accommodations? We have no complaints, except for a group of young hockey players and their parents. They themselves were very rude and disruptive, but the hotel staff did not stop until the group quieted down.

"Awesome place to stay"

5
13/10/2015

if you're looking for a place to stay this is the place to stop. They have an awesome group of people who go out of their way to help you. Navi, Joanne and Molly went out of their way to make our trip even better. Thanks for all your help... you guys rock !!!! The room and food were great. The Bar and Grill have awesome food and drinks too as well as a great staff, thanks to the 2 young guys bartending :) Full breakfast buffet was great. I would definately recommend this hotel. How can you go wrong with an awesome staff, good prices and great food all in one stop. With the help from these employees we were able to go to Boston during Columbus Day weekend. Thanks so much

"conference"

4
12/10/2015

I attended a painting convention and found the facility great. breakfast was served daily at the hours I needed. The conference rooms were easily accessable met our needs. The rooms were adequate, but the beds were full size, I would have preferred queen size.

"Good value and great location!"

4
12/10/2015

All in all I'm satisfied with the stay here. No complaints. Nice location, many restaurants and shopping across the hotel. Great value. Only one minor inconvenience is that elevators are little slow and especially if you're on sixth floor you'll feel it.

"Friendly staff. Helpful without an attitude."

4
12/10/2015

While the hotel itself can use an upgrade in it's furnishings and appearance, I can't complain about the staff. From front desk to the food servers in the breakfast buffet. Particularly Gina B. She went out of her way to be polite, friendly and accommodating. Would stay again.

"Staff very outgoing"

4
11/10/2015

This is a huge hotel but the staff we encountered went out of their way to greet each guest in the restaurant, at the front desk, when walking through the corridors. We were pleased with the rooms, the linens were clean. The price was OK for the area. We were traveling with lots of kids and pets and the staff was still very gracious.

"awesome breakfast and very friendly staff"

4
10/10/2015

The rooms were very spacious and everything was very neat and clean. The bar had good food and very good wine. The staff was very friendly and accommodating. The breakfast was particularly good and especially the staff there. The hotel is recommended in any case.

"Stayed for Needham soccer tournament "

3
09/10/2015

Decent stay. Rooms were adequate. Needs updating/new carpets/walls. Very large hotel with a lot going on at once. If you're looking for quiet and quaint, this isn't for you. If you are traveling with a group or team, it's fine. Wasn't a fan of food in restaurant/bar. Met our needs. Would stay again if in area.

"Great place to stay! Going the extra mile!"

1
08/10/2015

Wonderful service from entire staff. Everyone went the "extra mile" to make our stay great! My husband had injured his shoulders and so many hotel staff were available to help him with his trailer. Everything from checking in thru the entire stay, the staff's effort made our stay an enjoyable one when we were really in a bind. Breakfast was great. Some of the truly helpful members were Molly-front desk, Jeff-Manager, Mary-house keeping, Sean, Jeff, Debbie-breakfast servers; and many more! Even the $10.00 Hamburger was wonderful at the All Star pub. Better than many others in fancier restaurants. It was one of the best we've ever had.

"Cheap Hotel, expensive price"

1
08/10/2015

Very expensive hotel for the quality. I had no other choice than to come to this hotel. I was expecting a best western 'standard' hotel, which was not the case. Very disappointing. Don't go there, unless obliged....

"Erick was a huge help"

4
07/10/2015

Erick McCallay was a huge help when I lost my phone. He went out of the way to help me out. Seriously huge shout out to him. The hotel is nice. Very convenient to Marlborough. Clean beds, clean sheets. I'd stay here again.

"Great Customer Service"

5
30/09/2015

We have stayed at this hotel for a hockey tournament every year over Labor Day weekend. I have always had a pleasant experience there. Their front desk is extremely accommodating, even reserved me the same room as last year (at my request). We needed a late check-out and they said no problem. The dining staff goes out of their way to make you comfortable and get whatever you need. Breakfast is hot, lots of choices, and delicious. I highly recommend this hotel.

"Truly unfortunate"

2
26/09/2015

Nice folks who work here. This place is struggling. Cracked bathroom counter. Tired rooms but the real kicker is the formed metal ceiling which features unsealed edges so you can hear everything (and I mean EVERYTHING, that goes on next door to you! When I turned off our lights I could see the next door rooms lights on my ceiling! Nice!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback. We are currently in the process of a major renovation that will address many of your concerns. Rick Skinner General Manager

"Clogged Bathtub Drains/Stand in Foot of water"

3
26/09/2015

Cleaning staff ignores clogged tub drains. I hate standing in one foot of icky water while you shower. Think about it, you have no idea what your standing in, and how many previous guests waste your are standing in. This tells me that the cleaning staff ignores the problem and does not inform the maintenance staff to fix clogged drain.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I do apologize for the drainage issue. Please inform us of issues such as this so we can correct them while you are still staying with us. Rick Skinner General Manager

"A good comforatble hotel"

5
25/09/2015

I had a very nice one night stay at the Best Western Royal Plaza Hotel. I was attending a professional conference and found the layout and amenities to be excellent. The room I stayed in was very comfortable and spacious. I would stay here again

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to hear you enjoyed your stay with us! Thank you for sharing your feedback. Rick Skinner General Manager