Best Western Royal Plaza Hotel & Trade Center, Marlborough

My wife and I attended the annual Natural Living Expo that is hosted by this Best Western. The staff from check in to the wait staff were great. Breakfast was great. We will be back again. Great place to stay.

Overall condition of the room was dirty and run down. The first two rooms given were moldy with door locks that did not function. The complimentary breakfast also contained fruit that contained mold and was clearly past its prime. I would not only refrain from staying at this location again, but I have also informed all company employees to question their decision to stay as well.

The rooms are clean and safe, so that's good. The restaurant is very sticky and dirty and way overpriced. The food was terrible. The free breakfast is also very bad. Stale french toast that I couldn't bite through from the day before, fruit that tastes off and burnt coffee. You'd get better food if you brought your kids' school cafeteria food with you. 1 out of 4 elevators broken, vending and ice on my floor was broken.

room was not as clean as it should be if they are disinfecting after each guests checks out. I had crumbs on the desk chair and a couple dead bugs on the carpet, it's possible the bugs died after the riin was vacuumed but they did not get the crumbs.

Overall, this is an extremely tired property. Pre-registration email sent to me did not work. Advised person at check-in that their system wasn't working; was told that it has NEVER worked. No trolleys available, dirty soiled hallway carpeting, 2 of 4 elevators broken down, ice maker broken (went to bar for ice; was told this happens almost every day). But the worst was the bedbugs we discovered. We checked out at 9pm & drove an additional 4 hours to get to a hotel that wasn't full that would accept a pet. Horrible experience!

We chose the Best Western because of the location. The quality of the rooms were very poor. There were no towels for showering available in our room. The bed was uncomfortable and the pillows were weird and also not comfortable. Two out of the four elevators were not working and we were on the sixth floor so each time we went up and down we had to not only wait for an elevator but wait for people to get on and off each floor. We also ate at the restaurant and the quality of the food was disappointing but the server was nice. We did not feel the $250 room cost was worth the poor quality of the experience. We could have stayed at a significantly cheaper hotel and had the same experience. We were truly disappointed!

I was there for a convention which I have attended many times. The rooms were quiet and clean. Good breakfast. The restaurant served good food and the waiters were friendly. Two of the elevators were not working.

The hotel is clean very nice the pool is great the breakfast staff and breakfast staff and breakfast is wonderful you can check in and check out very fast fast just enjoy the atmosphere the hotel gives it's pet friendly which is a plus and their restaurant in bar is excellent as excellent as well can't complain about anything easy access to stores and restaurants in the price is right

I had a great experience, the staff was great, breakfast was good & the room was clean. They are pet friendly. Also my favorite restaurant Chipotle is right around the corner. Overall it was great no complaints. I will definitely return in the near future.

2 of 4 elevators that had been inspected 2 months before were out of service (the technician was coming Wednesday - what one was never detailed). The bathtub drain backed up and spewed black gunk into the tub - four requests for maintenance were ignored but when we left, they thought maybe they would take the room out of service. The daytime staff was indifferent, the young man in the evening was personable and tried to be helpful. Once you leave the shiny lobby it is outdated, dirty, and badly in need of plumbing repair, ceiling repairs for the moldy water leaks. You get the picture. However, the free breakfast for some reason is very well done, great choices, and a pleasant helpful staff.

Will never visit this hotel again! Two working elevators out of four for 450-500 guests during a painting convention. Had to go down to the reception desk to get your sheets, towels, garbage bags, coffee, etc. There were many of us who had non-working phones in our rooms. Not everyone owns a cell phone, so there was no way to call if you had an emergency. I'd call the hotel first before I booked a room to make sure there is working elevators, phones and staff!

This is the second time we've stayed at this property this year. Coming from one direction on the main road, it is easy to find, but coming from the other direction - turning left into the entrance - is difficult. To get to the hotel, you have to turn left again despite a "do not enter" sign. After a booking.com reservation did not work out, we needed reservations for that same night. Fortunately, we had been to this hotel a few months earlier and knew it was huge and would likely have rooms. The breakfast spread is fantastic. My only complaint was that someone was smoking cannabis in the hallway during the night, and the smell gives me a bad headache.

The staff helped us with a very late night checkin. They were all very friendly. The breakfasts were the best we had during our whole trip. Loved the food and the breakfast staff. They chatted with us. They kept the food hot and stocked and cleaned up the tables quickly throughout the morning

One of the best staffs I have ever come across. Great night sleep. Huge breakfast. Close to interstate. Check in was fast and easy. check out was even faster. Nice pool, bar and restaurant. Rooms are very quiet.

A great place for everyone!! Accommodating Stafff!!! Fantastic buffet breakfast!!!! Ample parking This is one of the nicest places to stay for business meetings. Doing a Trade Show at this facility is fantastic

I stayed on two different nights in one week. I'm glad I waited until after the second stay to write the review. On my first night (September 2022), I stayed on the 3rd floor. The room was clean, but overall, the hallway and room carpets were "tired" and the beds, while comfortable enough, are probably due to be replaced. The front desk staff was friendly and customer service oriented. Breakfast was great. On my second visit, I stayed on the 4th floor. What a pleasant difference. New carpets. Overall a fresher appearance. Still a good staff, and clean room. Still a great breakfast selection. If you stay any time after September 2022. hopefully you will find the entire hotel to have been redecorated and updated. Breakfast had a large selection of hot teas and coffee choices. Lots of cold cereal as well as hot oatmeal, and good quality yogurt. Hot selections included two types of eggs, pancakes (that you make fresh yourself) sausage, and potatoes. Juices. Fruit. Really very nice. The fitness room is well supplied with treadmills, weights, etc. The swimming pool was way too cold for me to enjoy it. Rather than relaxing, it would be stressful to be in water as cold as a Michigan lake. (And I booked this hotel, in part, to relax in the pool.) But really, that's the only downside. I was quite comfortable, and would return.

Stay was OK. Nothing really outstanding or terrible to report. Everything in the room was functional. Some dirt on carpet. Internet worked well. TV had a limited selection of channels. Breakfast was very good and I appreciated the extended hours (until 11AM). Did not like policy which required advance notice by 4PM day before to get room cleaned. Hotel needs to provide clear signage from Route 20. Sign is currently blocked by trees.

My stay was for two nights. I was in town to visit family. Hotel was clean, bed was comfortable, staff was very good at check in. No issues. Breakfast was good. Wifi worked for me. There was a ham radio convention at hotel. No issues with noise. I would stay at this hotel again. It was in a good location.

We have stayed here twice for a convention. The service, rooms, and food are all very good. The bathrooms are in need of updating, but they are clean and in working order. Comfortable bed, very good ventilation.

It was a bit confusing to find the entry, then when you go down the drive you're not sure if it's the right way because there's no other signage to indicate that you are headed the right way. Then you finally get to the hotel after going down the long driveway. Nice big hotel, a little outdated, old smell but you get used to it I guess because it didn't bother me after awhile. Bathroom was big and nice but the tub was lumpy when taking a shower, felt like I was showering on cobblestone. Room was nice and spacey. Nice lobby area.

Don't bother. This hotel is old and poorly maintained. While the rooms are spacious, an upgrade is sorely needed. The toilet runs, the tub was filthy due to age, and the drain in the bathtub was so slow you get your feet bathed in dirty water as you showered. The only good part was the breakfasts.

Stayed here for an event. Conference center was spacious with large hallway seating area. Great location and good price. Would stay here again for sure. Also centrally located to a bunch of restaurants and shops.

My husband and I just stopped for one night on our way to visit friends in Maine. We were greeted as BW Rewards members & given goody bags-water & ice cream! The king room was very spacious which was nice as we just wanted to stay in the room and relax after our 7-1/2 hr drive. Located off the main roads, it was quiet yet just about anything you would want is right next door-restaurants, grocery stores, shopping, & entertainment. Only issue was that only 2/4 elevators we're working so always waiting for one.

Hotel is run down. Hallways are muggy and extremely hot. Rooms are damp feeling. Upon check in hotel was dirty. Elevator smelled like puke. No one answers front desk phone, once we finally got ahold of them for towels, 5 calls later l, no one got us any.

We stayed because our AC broke in a heat wave. We went so we could swim in a pool. Pool was so disgusting we could not even go in. We complained and no one cared. The night manager said oh sometime amenities are broken and so rude.

the young man at the front desk was beyond rude and honestly a bad representation of best best western. he was beyond rude and management should have him re do customer service training . thanks to him i will no longer me staying at htis localtion!

I was checked in by Quon & Corber in a short time. Room 556. The room was spacious with two queen comfortable beds. Between the beds are two wall mounted lights. Facing the beds is one large cabinet with three medium drawers along with fridge & micro wave. Above the cabinet is a medium size flat screen with about 55 channels, however some channels listed on a card didn't match with the channels shown. Next to the cabinet is a writing desk with a lamp and a swivel chair. Floor is in/out door carpet. If I remembered cooectly the room had no closet, however on one walll is a metal rack. Bathroom. A tub/shower combo. Hot water for shower in 12 seconds. Sink counter has awall to wall large mirror. Bottles of shampoo & conditoner. The shower head is adjustable. On one end of tub is a safety handle. Plenty of towels. Because of ther covid there is NO daily housecleanig-most of motel/hoteld don't have maid service- or bed making. If a guest needs fresh towels, take the towel(s) to the front desk for an exchange. Overall the room was clean & no smells. NOTE. The toilet paper is paper thin, I recommend that a guest bring their own roll(s). The A/C worked fine. Unit was operating on arrival. Controls were easy to operate. NO blackout cutains, just a dark see thru curtain. Breakfast. Hours. 6:00 to 9:00. The area is two levels, with the lower level having mostly booths and square tables. Upper level is mostly benches & square tables. Menu: Streamers for scrambled eggs, home fries, sausage patties, french toat, self-serve pancakes-the cakes are small I would do two two at a time. Only two streamers at a time. Juices: orange, cranberry, apple & cold water. Bowls of bananas, oranges and apples. Boxes of dry coreals. Cooler hard boiled eggs.THree levels of pastries. One container of watermelon & strawberries. Two wall mounted flat screens for morning news or Boston spots. There are children's chairs. The breakfast was filling & tasty. The lobby is huge. In the center-on a raised platform- are eight large tables surrounded by type of plant life. A short walk is a arcade with Frigght Fear Land Hot Stuff, pick-up of animals,, Time Busters, a pichup ball unit, A Lighthouse machine & a Stacher. Also a bill changer along with soda & snack machine. THis B.W. has an All-Star Bar & Grill Zachary's Restauraant. There are four elevators with each unit making some type of noise. The doors will shut quickly. I learned to stand between # 2 & 3, which gave me a chance to get inside a unit before a door door closes. Most hotels I stayed at have sliding automatic doors, this facility has a large three section revoluting door, with a regular door to use one of four luggage carts. This facility does not use cast. To make a purchase I to use my credit card card at the front desk. On the fifth floor is a soda machine , whch takes no bills, just a cedit card. I want to thank the following staff: Quon & Corben afternoon &evening, Angle (male) during the morning, Galing-breakfast ara, & Anyer-morning. There was at least two other staff, however I never learned their. There is a swimming pool & fitness room. What is missing is a guest laundry. I can't say if there is a comuter is available. To describle this B.W. in one word would be LARGE. Large rooms, parking lot, lobby and breakfast. There are several restaurants within walking distance which are \\: Boston Market, Chipolte, McDonalds, Evviva Traittoia-Italian-110 Grill, Ben & Jerry's, Friendlys & Linguine Italian Eatery. Great menu, try the Meatball Lasagna. Some of these restaurants are across Boston Post Road, which is four lanes. The address for B.W. is 181 Boston Post Rd West, Marlborough, MA, however this is misleading, as the building is at leasat 3/8 of a mileoff Boston Post. If driving with a mall on the RIGHT,pass thru a traffic light, down the on Boston. Look for two medium trees on the RIGHT- which if Royal PLaza Drive which is half way down on the hill, this is where a person turns RIGHT towards the B.W. Once on Royal Plaza Drive be aware of a speed bump, just before the Royal Plaza Trade Centeer on the LEFT. There is a small bump sign just before driving over the bump. The should be at least 100 feet back. This was my second stay, only during this stay did I learn wher to turn off Boston Post Road. I hope these driving instructions off Boston Post Road are helpful. On my first visit I followed my GPS unit, which lead to the mall-on the right. I called B.W. explaining were I was and was told where to. I still have to learn where the facility was located. I read several negative reviews about the housecleaning. The problem is not just Best Western, most hotels in the U.S. have the same problem. I would stay again in the future. I recommend a stay.

Place is extremely dated and going through a renovation. They have a seriously long way to go - until then you get a 1980's dive. Enjoy the stains, smells, broken door locks, sagging mattresses, and so so much more! Check in, what time does the restaurant and bar open? Oh, the weekend. Well, that's nice, wouldn't have booked here, but ok. Look around, place is a ghost town. Other Hotels all up and down the strip are packed and this one isn't. NOT A GOOD SIGN. Ask for a room cot, six hours later it arrives at 10:30 pm. No wonder…place is a ghost town. One person working apparently the desk, and everything else. Next morning go to continental breakfast. Come back and my hotel room door is wide open. House keeping. It's 8:15 in the morning. Check out is 11. Don't blame the poor girl, she looked like the only person working. Meanwhile this whole area is bustling along very nicely. Lots of restaurants, Apex gaming facility, nice hotels…not THIS PLACE. Even the parking lot looked like a meteor slammed into it. Go somewhere else. Trust me.

The hotel is much larger than the usual Best Western, presumably designed for trade shows and similar events. It was not busy at all the night we stayed, and I don't think the restaurant was open...but the complimentary breakfast was very nice, a much better range of options compared to other properties. Otherwise, pretty much as expected. We did like the free upgrade to a larger room...but if it wasn't free, I would not have paid the extra money, since we don't spend that much time in the hotel room. My only complaint was how hard it was to get there when coming from the west on Route 20.

Stay was very good price was fair plenty of parking location was adequate breakfast was very good as well not a great TV menu and tub could use some cleaning nice pool that we didn't have time to use overall decent stay

Lovely room. Very clean room and bathroom. Great breakfast, Comfortable lobby area. Location very good. Reasonable price. All in all, it was a fine place to stay for a local college graduation. Will stay here for the next graduation!

The hotel was outdated from the 70s gym equipment machines were broken filthy. Rooms were not clean and found hair in the bathtub. Hotel staff house keeping response time is slow waited two hours for towels

I thought it was overpriced for the amenities i received. In other words what i got i could have gotten the same thing at reasonably priced best western or some other same quality hotel. The room was noisy. All heard all night was a dripping sound from a outside gutter drain.

The whole experience is one I don't ever want to repeat. Using covid as an excuse to not make it an enjoyable and relaxing trip. Had to empty my own garbage, make my own bed and go to front desk to request towels. Rooms are outdated and unsafe with no screens on a window that opens it was nice enough weather to open them but wasps got in the room because of it.

Stayed here in March, 2022. In the middle of the night, I reached out my hand under the covers in the bed and found a used crack pipe in the bed. It's bad enough to find drug paraphernalia in a hotel room (especially during a 12-step convention!) but the fact that it was in the bed means that the sheets were not changed from the last guest. I brought this to the attention of hotel management; they were pretty blasé about it (I definitely got the sense that it's not the first time it has happened) and gave me a different room and a free bottle of water. No kidding. I then brought it to the attention of Best Western customer service and have had no response from them whatsoever.

The hotel is rundown and starting to show signs of are and neglect. Bathroom dirty and carpet needs to be steam cleaned. Breakfast was not good. No table service. Don't blame COVID, its been two years. Bar/Restaurant not open on Thursday night.

We always enjoy our stay at this hotel. The rooms are good and staff is very accommodating. When we have needed anything extra -the staff went out of there way to try and help us. We would always recommend this

While the lobby and breakfast restaurant were beautiful and the location was nice, the room felt like it was straight from the early 2000's (tv, shower curtain, heater/AC and all). The restaurant/ free breakfast was a legitimate restaurant and not the usual free breakfast that Best Western typically does. While that's nice, just make sure to wear shoes as I just walked down expecting the usual and wasn't wearing any! Also while they are pet friendly, there are not any easy access potty spots so I recommend bringing potty pads! Great service and friendly staff, though!

Hotel staff were rude, not helpful. Elevators sounded like they were going to break down and had to wait at LEAST 5 min each time for one. Hotel was noisy. No hot tub. Very mediocre hotel and the food was lousy.

I loved my stay here…with the exception of a few things. The bed, shower and room overall was terrific however the breakfast selection and tv had little choice so although I was comfortable there were downsides

Spent 2 nights at a convention there. Staff and amenities at event were great. Room was average - clean but lamp missing shade, teeny tiny fridge, no chair at table/desk. Fine for the event rate paid.

The only thing nice about this hotel was the staff, they were pleasant, extremely helpful, empathic, and hard working (very understaff from previous visits before Covid), that being said the place should be demolished and construct a new hotel.

I travel often from SC to MA and have stayed at quite a few locations. This one, by far, is the best one I've encountered. Location is ideal, rooms were clean and cozy, the breakfast buffet is absolutely amazing. Pool, kids activities, amazing location that I highly recommend.

Hotel was in a good location- close to a lot of things- restaurants and an APEX. Hotel was clean just older . Restaurant/bar was closed except for free breakfast buffet. Kind of quiet not much going on. No pressure in shower water at all. Overall was an average place to stay!

We chose this hotel for the location, pool and grab n go breakfast. Location was fine, hotel seems a little dated. The pool was cold, we couldn't connect to WiFi, and there was not an option for a grab and go breakfast.

location of the facility was great. The service was great from beginning to end. rooms are big enough. staff were very welcoming. the location was pet friendly. it was close to eating areas and sports arenas.

The staff was awesome, friendly, helpful and went out of their way to do anything to make our stay pleasant. The breakfast was sumptuous, with warm and cold items and take out boxes provided. Super comfy beds and pillows, will stay again.

The staff tried but the management needs to make the guests feel safer by requiring the staff to wear masks and letting us know they have been vaccinated. Rooms should be cleaned more frequently. The breakfast was hot but not up to their previous standards. I previously stayed at another hotel which did require masks and kept the food area safer.

The maids are wonderful and the rooms are very clean the front desks workers are great the pool is good the breakfast is great I give this place a 5 stars I have visited this place over 10 times never had a bad experience I also like that there pet friendly this will b where I always stay when I. In the area

The staff was awesome!!! From our front desk experience with Brandon to drinks at the bar with Nick to quickly getting extra pillows etc from Mummahmed and a speedy check out with the manager everything was friendly and efficient!!

Family business has necessitated frequent visits to the Marlborough area from out of state. The Best Western Royal Plaza is not only a convenient location for me, the accommodations are very comfortable and the hotel has become my “home away from home”! The staff is very friendly and the customer service is great. It's so nice to see Corban and Laurel's smiling faces when I check in. It isn't often that one stays at a hotel the size of the Royal Plaza and finds the General Manager engaged in conversations with patrons. Arthur Correa is that kind of Manager and sets a great example for his team. I wouldn't stay anywhere else when I visit the area.

The staff is very pleasant and the location is convenient to the major highways. There are many restaurants, grocery stores, fast food chains within walking distance to this hotel. I would definitely recommend staying here if you are traveling through this area.

I stayed here at the Best Western Marlborough for a few nights and thought this place was terrible. Very understaffed (probably due to economic effects of Covid), and I could see they did have a sign outside about now hiring. It was very noisy. An idiot staying in the room next to me was blasting music at 2AM. They gave me a room close to the elevator and had no other rooms to move me to. I would estimate 80% of the people were not wearing masks even though we are still in the middle of a pandemic (as of Oct, 2021). No one wearing masks on the elevators either. City of Boston has an indoor mask mandate, but in Marlborough I guess they do not. CDC recommends anywhere there is substantial transmission (middlesex county fits this) that people wear masks indoors even if fully vaccinated. Not only does the hotel not give a toot about Covid, they do not provide enough blankets at check in. It's very hard to get a human to appear at the front desk as the person is asleep at the wheel all the time. Hand Sanitizer dispensers on each floor were empty and never refilled (no one else staying there cared since I guess they assume their vaccination is 100% effective and the CDC doesn't know what they're talking about). I would not stay here again.

Easy to get to, right off Rte. 495. There are a lot of stores and restaurants within a few minutes drive. Lots of rooms for meetings. Plenty of free parking. Set back from the main road so there is no traffic noise at all. Large Trade Center for trade shows.

The rooms were very noisy (running toilet, clanky fridge) Dirty (my socks were very dirty walking across the carpet, bathroom floors cleaned in the middle) Only items in bathroom, two shower towels, no washcloths or hand towels or extra TP. No wake up call (phones did not work). No help from reception staff at all, would not even call us a taxi.

I was lucky to have towels and facecloth for my recent stay. Some rooms had none for a couple of days. I guess it's a good thing the breakfast room wasn't vacuumed because I found a pin I had dropped the day before. Breakfast was decent although not as varied and generous as other years. Coffee was terrible until long time employee returned on Saturday. In room coffee maker was a cheap single cup maker. Either Wolfgang Puck coffee is terrible or coffee maker doesn't brew long enough. Finally figured out if I wet the paper pod the coffee seemed to have flavor. My last night I wasn't able to have dinner until 8pm and asked for take out. It then took the hostess almost an hour to discover the kitchen was out of what I had ordered. I gave up waiting. Friends continued to wait. Got seated, ordered hamburgers to keep things simple but didn't get back to their room until 11pm. We're used to splitting bill with a roommate but their new accounting system doesn't allow it. All goes on one charge card. Never try to eat in the hotel restaurant on a Saturday night.

The service is poor from the minute you walk in! Very disorganized! My room was disgusting!! It smelled bad and my bathtub had all kinds of black stuff in the bottom. I would look elsewhere! It's overpriced for the quality!

This place is a dump. Gross, dirty, poorly staffed, dark, dingy, unfriendly. Breakfast substandard. Had to pickup towels, toilet paper and tissues at front desk. Bathroom smelled. Does not deserve Best Western status. Bad Western more appropriate.

The staff goes the extra steps to make your stay even more enjoyable. The breakfast is an excellent added value and the staff during the breakfast, were exceptional. I noticed one staff member was at the restaurant the night before and back working at 6AM. I appreciated their excellent service.

Broken AC, charged me three (3) times for my stay. Waiting for resolution. The service tech was very professional and arranged for transfer to another room due to failed AC. The restaurant personnel were polite, professional and pleasant. My room access card failed twice as did many other guests and the front desk staff suggested it was not the property's fault.

We attended a large regional conference . COVID precautions were in place and the majority of attendees were compliant. We were pleased to have a hot breakfast available and included. Although the shortage of food service staff made it impossible to have a full menu at the restaurant, the choices available were varied and excellent. The conference banquet that we attended was served efficiently and the food was hot and tasty. Our room was clean and well maintained, as was the entire facility.

Me and my family checked in after midnight. Let me checked into our room I went into the bathroom and my one year old followed me found a blue pill on the floor which was left behind from the previous guest. She almost put it in her mouth but I caught her that pill would have killed her. When I reported it that night they pushed it off I called again in the morning to let them know what happened a manager came and talked to me but acted like it wasn't a big deal. Our room was filled with cobwebs leftover chapstick from the person before us and food on the floor. We were there for a soccer tournament so I will not be returning there again but if you're looking for somewhere to stay in that area look elsewhere

They want to check me in my room after driving six hours in the room was dirty the beds were made on the tiles on the floor and water bottles everywhere had to go back downstairs room move all her stuff again

I didn't select the site as I was attending a meeting but I was pleased with the facility and the staff was attentive and helpful. I have known the man who chose the site for many years and I knew he would do a great job, which he did.

Although they tried to update the lobby somewhat, the exterior and rooms are very, very dated. The beds are extremely uncomfortable and bathrooms impossible to get clean due to age. Shower head was set at below 6 feet (I'm 6'3"). Staffing is limited and could not help us if they needed to leave the desk. Room hallways are not air conditioned - you get hit by hot muggy air when getting off the elevator. Rooms have old loud air conditioners - couldn't sleep. No hair dryers in every room. Staff wouldn't help...just had to search for an open unoccupied room to grab one. Stayed for two night and trash bags littered the hallway the entire time. Tried to extend my stay because a hurricane canceled my flight - they hit me with a much higher rate. When I asked for a lower rate, front desk person just looked at me and said no. Couldn't care less that I was stranded. I booked a room at a newer hotel across the street for $60 less per night. In this area, there are several hotel options - avoid this one.

The hotel room was dirty and disgusting! The white bed spread had brown stains, the towel hook fell off the bathroom wall, there were hair balls and a wrapper on the floor in the bathroom upon arrival. After using the same towels for three days, I asked for clean ones three times in one day and never received them. The restaurant had poor service and our bills were all mixed up. The leak stained ceilings did not look appealing.

Outstanding front desk staff!! Worked quickly and kindly to address our needs. Thanks especially to Corben, Laurel, Andrew and Manny (security). Only complaint was pool room needs ventilation as it was a sauna.

I was checked in very quickly and the staff were very nice. The rooms were well cleaned and I felt safe. I was unable to use many of the amenities during my stay since I was only staying for one night and had to leave relatively early, but it was a very comfortable stay nonetheless.

Couldn't find TV remote until looking under bed. There it was along with a personal pillow for a dog. Come on BW you can do better. Still not offering continental breakfast, still Grab and Go. Other BW are doing the breakfast.

I thoroughly enjoyed my stay despite the mandated Covid restrictions. The staff was courteous, friendly and went out of their way to help. I definitely recommend this Best Western Hotel location to anyone who is looking for a place to stay in the Marlborough area.

The hotel was filthy the staff was more like a staff infection the water pressure in the shiwer was non existant and i had to but a $3 bottle of water because the front desk told me they would not sell me water. Do stay here stay in your car!

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Dear Disneypunk, Thank you for completing the survey. We are so sorry that we didn't meet or exceed your expectations during you stay. Your satisfactions is important to us and will be using your feedback to make improvements at our hotel. We hope that you will give us another opportunity in the future to provide you a better experience. Sincerely, Arthur Correa General Manager

We pulled in and there was trash all over the parking lot and the lobby had dirty tables all over it. After a significant wait to check in we got to our room which was okay.. The pool had no towels and it took 45 minutes to get some to dry off. There was kids running up and down the halls till past midnight playing hockey. We couldn't find staff any where for anything we needed. The breakfast set up was a joke with only one person working it. We couldn't find anyone to check out. We were supposed to stay two nights but decided to find another place to stay. They did comp our room, I will give them that. This hotel is tired and extremely understaffed . We certainly won't be back.

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Dear Jill, Thank you for completing the survey regarding your recent stay at our hotel. We are so sorry that we didn't meet or exceed your expectations during your stay. The pool towels were given out to our guests that had a reservation to use the pool or gym. Unfortunately during this time, we were allowing only 20 guests per hour to use the pool. We had a few big groups inhouse during the weekend and you are right, kids were running through the halls and it was hard to control even with security on duty. I hope that you will give us another chance in the future, so we can provide you with a better experience. Sincerely, Arthur Correa General Manger

Very clean well run hotel. Stayed here monthly all through the pandemic , the staff was and is always friendly and helpful. Room is always clean and fresh. Well run hotel with great staff. Highly recommended.

We were given a room that had not been cleaned, one bed was stripped, there were no towels, there was dried urine on the toilet seat. the bed linens were heaped in a chair, Shower was dripping. Not a good experience

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Dear Guest, Thank you for taking your time to review our hotel. On behalf of our entire team, I would like to apologize to and your family for not meeting or exceeding your expectations during your stay. We are so sorry that the room that we assigned to you was not ready to be checked in. We hope that you will stay with us again and give us another chance in the future. Sincerely, Arthur Correa General Manager

Rooms, elevator, halls, and lobby look very outdated. Pool area had lots of chipped paint, no air circulation, very hot, and nowhere for water on floor to drain. Our non smoking room smelled musty and of smoke. The staff was friendly, helpful, efficient. The hotel looked visibly clean and I felt safe.

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Dear Mrs. Meg, Thank you for staying with us. We are so sorry that we didn't meet or exceed your expectations during your stay. We are always making improvements at our hotel and as you can see we just renovated our lobby. Thank you for complimenting our staff as they always goes above and beyond making sure our guest are well taken care of. We hope that you will stay with us again in the near future so we can provide you with superior customer service. Sincerely, Arthur Correa General Manager

I cant explain how wonderful this hotel is I came with my family and its awesome the General Manager Arturo is an extraordinary person he tries to accomandate you as much as he can When i went my room was missing blankets and towels they accomandated me right away into a different room with no issues. The pool is great and i appreciate the fact they still give out complimentary breakfast to take to your room, the rooms were very nice and comfortable i will say this is such a great family oriented place

It has been my pleasure to stay . All staffs were very helpful . Front Desk people were good . John and Joanne were superb the way they entertained me . I would recommend people to visit here . Once buffet services start this will be a perfect place to stay . I will surely come once more .

The people were very nice and helpful. Great place cause its pet friendly and I go everywhere w my little Puppita! Quite a few parks w nice wilderness trails, lots of fun. The manager John is very friendly, always makes sure you have what you need w a smile.

Easy and friendly check in. Great customer service. Recommend checking the shower to make sure the water drains. Walking distance to local restaurants and entertainment complex. The hotel is reasonably priced.

Laurel at the front desk has been extremely helpful and incredibly polite the extremely well at multitasking I've been staying here for about 4 months and no matter how many people are at the front desk she make sure that nobody feels like they're being ignored I honestly could not say enough good things about her and it's really nice she always greets with such a friendly smile I have recommended this hotel to numerous family and friends of mine because of Laurel my brother just recently stayed here 3 weeks ago and he was very happy I would really like to personally thank Laurel before making my stay here feel like I'm at home and always being so friendly and accommodating

This hotel is one of the best hotels iv ever stayed inn everyone that works there are so awesome John what a great guy always gets you what you need and always looking to give everyone a hand. ashley great personality always so nice to people you can tell she will go far in the company thank you Ashley your a great worker.. author very cool GM and to everyone else .. and I think his name is Chris he works over night shift great guy .. o and I can't forget Andrew the new kid that is doing a great job very nice always has a smile going so everyone made my stay awesome thank you team .. very clean good job housekeepers

I have used this facility during the past year for programs I put on. They go our of their way to meet and exceed my expectations Well done. Front desk managers make you feel welcome. Needed luggage carts to setup for my programs. When none were available on my last stay, Laurel and John went out of their way to find one and knocked on my room door in the morning with plenty of time to setup

Excellent customer service, super comfortable rooms, good breakfast and cleanliness. Recommended. I would really go back to this Hotel. Excellent location. Has a lot of entertainment nearby. Enchanted with everything

excellent service. the employees super good cleaning super good. 100/100 the pool super clean the breakfast super good really if i had to go back to boston i would go back to this hotel... I recommend it

front desk staff was always polite, helpful, and accommodating. was in a situation where I needed a place to stay for a couple months. Hotel staff was amazing, helpful, and made the situation I was in a little less stressful

I honestly don't know where to begin. First the short blonde lady, had an attitude and was not, I repeat was not approachable. The overnight staff is never around but when he is, he is a grumpy man. One day there's an ambulance the next there's a swarm of cops going up the elevators and invading the floor I was staying in. It all felt like a roller coaster ride. Is it the Batman? The Superman? No it's the Joker, because I got a good laugh at the highs and lows I (i think everyone) went through, throughout this stay. The only plus side to this amusement park was the check in front desk person I believe his name was Gary or something like that and the young lady with him. They were a great team and are always running around trying to accommodate what seemed like every single guest. Gary was rockstar and deserves a million dollars for going out of his way to make sure my stay was taken care of (even though the tag team partners came in on my second night there) they turned everything around for me. I checked out 2 days later because I just didn't feel safe regardless. Wont forget Gary or that young lady he was with(not the blonde lady I first dealt with).Wish I grabbed more names because she was just rude all around.

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Dear Nathan, I sincerely apologize for what you experienced at our hotel and not meeting or exceeding your expectations during your stay. This is not typical our level of service and I would like to thank you for complementing Gary as he always goes above and beyond making sure our guests are taken care of. We hope that you will give us another opportunity in the near future to provide you with superior customer service. Sincerely, Arthur Correa General Manager

A few minor things I did not like; The same hard spring mattresses that I had as a kid, a sheet thin comforter and unsupportive pillows, very slow service and the everyday muffin and cereal breakfast. The good things is the staff is very nice, the property is nice but not everything is operating due to covid, beautiful lobby, great amenities. The beds were the deal breaker and probably will not be going there again.

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taken your time to complete the review. We are always looking for ways to improve and offer a better experience to our guests. We hope that you will give us another chance in the near future to enjoy our other amenities as well as our regular breakfast in Zachary's restaurant. Sincerely, Arthur Correa General Manger

After a long 2 days of driving from Tennessee I had the pleasure of walking into bet western and reserving my night with a young lady named Ashley. She's polite, enthusiastic and funny. Informed me of all amenities and breakfast hours+locations, and while keeping me informed also kept a smile on her face which was very welcoming. At the end of everything she told me that if I needed anything she'd be there till 11 and she'd be more than happy to help with anything I needed. 10/10 best front desk agent I've ever encountered.

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for staying at our hotel. After a long drive, we want to make sure that you are comfortable and have everything you need. We are so lucky to have Ashley on our team. As you mentioned, she's very polite, enthusiastic and always goes above and beyond making sure our guests have everything they need. We are looking forward to see you again on your next visit in Marlborough. Sincerely, Arthur Correa General Manager

This hotel is my favorite hotel in the New England region because of Ashly perfect services. Extremely heart warming and friendly, very supportive, positive attitude, very relatable to me (to all her customers). She made sure that my stay was very comfortable. She takes her job seriously because she cares for her customers. She's on time with our services, at the front desk. She takes her time to explain to me the rules of the hotel while being a sweetheart. Honestly, I've never seen such great customer service and I couldn't go on living without writing a review; wish more were like her. I came back for another night because of her. Cherish her !

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
As a family owned hotel, we rely on guests feedback and your wonderful comments put smiles on our faces. We are glad that you had a wonderful time at your favorite hotel in New England as we work hard to ensure our guests has every need taken care of and most of all we are very lucky to have Ashley on our team. She always does whatever it takes making sure our guests comes first. We hope to see you soon again at your favorite hotel in New England. Arthur Correa General Manager

The front desk agent Ashley was very helpful, and extremely polite! I'm glad every interaction I had was with her. She gave excellent food and activity recommendations, and was very interactive. She even helped me open the lobby doors, exceptional service.

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm happy to hear that you had a great time at our hotel. We are very lucky to have Ashley on our team and as you mentioned, she's always very polite and goes above and beyond to make sure our guests are well taken care of. We hope to see you soon again to enjoy our own restaurants and have a cocktail in the All Star Bar & Grill. Arthur Correa General Manager

Service and cleanliness was horrible. Was not informed at booking that restaurant was closed. Front desk would not honor points. Did not know how to adjust bill. Elevator had dirty clothes in it. Floor smelled of weed dead flies in room and old blueberries in fridge mold in shower

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Dear Guest, We pride ourselves in maintaining the highest level of guest satisfaction and apologize for not meeting or exceeding your expectations. Please know your feedback makes us better and we will address your concerns. We hope that you will give us an other opportunity in the near future. Sincerely, Arthur Correa General Manager

I love the friendliness of the staff and the check in and check Out experience with John was stress free. The manager of the hotel is very friendly and always checks in with the guest. I recommend bringing snacks because the food selection isn't the best.

Arthur Correa, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for staying with us. We are very happy that you had a great time. Our staff goes above and beyond making sure you have everything you need during your stay and we are also very lucky to have John on our team. We will be opening our restaurants soon again, so you can enjoy an appetizer with a nice cocktail in our All Star Bar & Grill. Hope to see you soon again. Thank you!

Had a slight booking issue unrelated to the service or the center here at the hotel. So therefore I have to overlook that experience and rate everything that I've had here to be a most pleasant experience thank you.

I stay here whenever I travel to this area. The lobby was much different than my last visit due to COVID and hotel construction. Nevertheless the staff was pleasant and the room was nice. I was slightly disappointed that I was not recognized as a Diamond member but was not a real big deal.

We stayed here because we were attending a dance competition being held there. The hotel is currently under renovation and leaves much to be desired and was not mentioned when booking online. The check in desk was a table set up to the side (didn't know until we walked around for 5 minutes). There was little to no staff to assist especially with an event taking place. We had made a reservation for 4 guests in a king suite. When we got to the room there were no linens for sofa bed, there were ants in the bathroom and overall not well maintained or clean (especially with Covid). Breakfast was advertised to be included with the room rate (with modifications because of Covid such as individually wrapped items) and all we saw was premade cups of coffee or juice sitting out. With several hotel options in the area I would stay elsewhere.

Front Desk, Guest Services / Front Office at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I am very sorry to hear that the linens in your room for the sofa bed were not in your room. That is not the level of quality we hold ourselves to and I will be speaking with our housekeeping dept. to ensure this does not happen again. With regards to our breakfast we do have cold items available for guests including: cereal, muffins, yogurt, and fresh fruit. I am sorry that you werent able to enjoy our breakfast and we will be taking steps to ensure that all guests can. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 508-460-0700. Sincerely, Cameron Delorme Best Western Management Team Best Western Royal Plaza Hotel & Trade Center

Pool was refreshing. Breakfast includes much more than just cereal. Front desk was accommodating, and friendly. Housekeeping is honest. Forgot my phone and they turned it in. My room was spotless upon arrival. No hair in shower, plenty of towels, and overall an enjoyable experience.

Good luck finding it at night. It's tucked behind the plaza with the entrance down the road. The bed was hard as a rock with little to no blankets. The shower took forever to warm up and had a broken off handle. The only highlight was the sweetheart at the front desk. She was very helpful and pleasant. I'd go somewhere else.

The hotel was under renovation and the lobby had the look of a construction site. The front desk person was friendly and helpful. The room was very quiet and very clean. The parking lot was dimly lit due to multiple burned-out or non-functional overhead lights. there were strange vagrants roaming the lot all hours of the night. While the staff was very nice, I'd probably find another place to stay in the future.

Found this hotel doing a google search. The price was only $54 per night and I thought I would be in for a terrible hotel. Not the case. Would stay here again. I think the price was low because of COVID 19 but anyway it turned out to be a good choice. Breakfast is limited because of the COVID. But we have a fridge and mico. So it's works

The Royal Plaza sure was a welcome oasis for a couple travellers heading North during the COVID 19 crisis. Entering the lobby area reassured us this establishment was taking the crisis seriously, and had taken measures to ensure the safety of both their guests and their staff. Little things like moving lobby furniture aside to allow for social distancing, a plexiglass protective shield at the check-in counter, hand sanitizers readily available, clerk wearing safety equipment, etc .eased some of our safety concerns. Our room was well-equipped, very clean, beds and pillows very comfortable. very quiet.. all provided for a restful night's sleep. In the morning, we went to the new makeshift breakfast area where we were warmly greeted by a charming and pleasant hostess. we were offered several options for our Grab 'n Go breakfast bag (because of the virus restrictions), and it was a nutritious breakfast - choice of juices, yogurt, fruit, nutrition bars, coffee, etc. - all presented from behind a table (social distancing!). We would definitely recommend this establishment as a comfortable, clean, friendly nice place to stay!

The staff was excellent, the rooms were nice, Restaurant was very good. Bar service was very good. Everything was very clean. The breakfast buffet was excellent. When I needed more pillows they brought them right up to my room with no wait.

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm thrilled to hear you had such a good experience at our hotel. We work hard to ensure that each guest has every need taken care of. I'm also glad you enjoyed our complimentary breakfast.. General Manager Arthur Correa

This hotel is under construction, but that's not the problem. They have a communication problem. First, the main entrance is closed, but there is no sign or indicator of which door we should use. We walked over to the left, wrong. Go to the right, and finally find a door. A smoky entrance actually. Then, I had asked ahead of time what the pool hours are because I knew we'd be getting there late. I was told the wrong hours. Kids were walking down in their bathing suits all excited and then they get disappointed. We get ready to go in the morning during the posted hours. Nope. Closed with no indication why or for how long. Front desk knew NOTHING. More disappointment. Then we go to breakfast. They way it is set up, we sit where we want and get our own food, but because someone is getting our drinks, we're expected to tip. All the other Best Westerns are self-serve and probably one of the reasons we book them. Probably won't be coming back to this one.

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm sorry to hear you were not satisfied with your stay. We work really hard to take care of each of our guests. I apologize that communication was not clear and that your kids were disappointed. We hope you will give us a second chance. General Manager Arthur Correa

The hotel was great, but the highlight was breakfast because Jeffrey was amazing. Not only was he a quick and efficient, but he was personable and made for a personalized experience. I cannot say enough how great he was!!

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm so glad you enjoyed our hotel, and even more than that I am so glad you were able to connect to Jeffrey. Our team is made up of fantastic individuals and he is a great addition to our team. We hope to see you again in the future. General Manager Arthur Correa

The room is clean, quiet and the bed was comfortable. The hotel is outdated and some TLC, however, we did get a good nights sleep, and the breakfast was very good. The grounds had a lot to be desired, and the no smoking by the front door was not enforced, cigarette butts were strewn about everywhere. Overall the stay was fine. I believe that a little more care needs to be taken on the grounds. Some updating was going on in the front lobby, so that is a good start. The breakfast tasted very good, better than a lot of hotel breakfast. So that was a plus. It was a good quiet location too. The hotels just needs an overhaul.

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve and I am glad we could be a part of your stay. I appreciate your feedback, and we are striving to improve upon your requests. We hope to see you if you are ever in the area. General Manager Arthur Correa

good facility for this type of stay most of staff was friendly except bartender he seemed to not enjoy his job and was not acting like a typical bartender . with a family group for a hockey tournament and it perfect

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your experience with our hotel. I apologize that not all of our staff was as welcoming as they should have been. We always want to make each stay better than the last, and we hope you enjoyed our multiple amenities including our complimentary breakfast. We hope to see you again in the future. General Manager Arthur Correa

Hotel: very friendly personel but a bit old fashioned hotel. I was unable to find the fitness location in the hotel. The bed sheets are statically charged and it takes a while to get hot water in the room. Location: the hotel is located at the backside of the post road. The GPS wasn't able to find the exact location. Close to all the restaurants.

The accommodations were excellent and the staff was a step above that!! The staff was top notch in making our entire youth hockey program comfortable so we are going back again January 24th 2020!! I have been involved in this Marlboro Hockey tournament for 6 years, and we chose to return to the Best Western after our great experience last year! We have heard the horror stories from other programs at other hotels for these tournament stays, and we tell them all where it's at!! Coach Glen

Quick, easy, clean, affordable. This review wants 200 characters so I guess I'll keep typing, but really, it's a hotel. I don't know what else you want me to say. It had a bed? Some pillows? askdas;lkd

Comfortable room and bed.The restaurant is understaffed and needs improvement.The bartenders were attentive and friendly.Breakfast was[buffet] fine and the staff in the morning was attentive and friendly.We stayed on property for the event attended for 3 days 2 nights.We've stayed here for many years for this particular yearly event and it's served us well for the most part over those years.You do have other options close by in both lodging and food service.This location just works best for our stay.

Our room was clean and spacious, the bed and pillows were very comfortable, the room temperature was easy to control, the hotel is located very close to restaurants and retail stores and the breakfast was plentiful.

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We take the cleanliness of our room very seriously. We work hard to ensure that each stay is better than the rest. I hope you also had time to enjoy our area. We hope to see you again in the future. Arthur Correa General Manager

Had a great stay. Staff was friendly. Only thing negative was the breakfast. It wasn't terrible it just needs some work. Thank you Cameron, Luke, John, & Ms. Ryan. You guys made this trip and stay very enjoyable. I appreciate how friendly and welcoming you all were. Keep up the excellent work!!!!

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm thrilled you were satisfied with our team. We work hard to make sure that each guest is well taken care of. I do apologize that you were not satisfied with our breakfast. We are always looking for ways to improve, and I will look into it. We hope to see you again. Arthur Correa General Manager

we love all the affairs here; Deb Webb is a piece of magic. She sees that everything is in the correct place, dashing about effortlessly. The folk running the affairs never need to worry that something will be out of place. When it is busy, Deb Webb seems to thrive on the energy. She is a main reason we cannot tear ourselves away from this great location - Royal Plaza and Trade Center Best Western.

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am so pleased to hear you had such a wonderful experience at our banquet facilities! Our staff works hard to go above and beyond for our events, and I'm thrilled to hear Deb exceeded your expectations yet again. Please visit us again soon! Arthur Correa General Manager

Went from 12/30 through 1/1 and room was clean and as advertised, however, was very disappointed with the breakfast bar which served runny cold eggs and hard as rock French toast. Also the waffle maker was not working correctly I had to use my phone to time it myself and the dispenser for the batter was also not working correctly. For lunch went to the lounge downstairs that has a sign open from 1130am to 10pm daily that we found out wasn't opening until that evening the room service never picked up their phone so I had to have delivery. Went there for dinner and the all star lounge was very overpriced and apparently understaffed as it took 30 minutes to make a steak and cheese sandwich for the only customer there. So if you need a room it is nice but don't expect food or an open restaurant on site.

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for your experience with our restaurants. Your satisfaction is important to us and we will be using the feedback you provided us to implement improvements. We want to do everything possible to make this right and hope you visit us again. Sincerely, Arthur Correa General Manager

The staff members were very helpful and the pool was an OK size for the kids. There's a small game room and workout room. The bar was a good size but we didn't eat at the restaurant. The lobby looks good but after that the hotel is SO outdated. Dark, dingy feeling hallways with old carpeting. Everything feels like it's from the 90's and our room smelt like stale cigarette smoke. No robes to use to get to and from the pool. There was a mini refrigerator, a microwave and a hair dryer (we didn't use any of them).The 'free' breakfast didn't taste good at all. Of the 5 of us, everyone left food on their plate and we ate elsewhere.We canceled our second night and stayed with friends instead.

RoyalPlazaGM, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for your negative experience with our rooms and breakfast. Currently we have a plan in place to renovate the lobby and other areas of our hotel as well. Your feedback is important to us to implements improvements and hope you visit us again and give us another opportunity. Sincerely, Arthur Correa General Manager

Excellent, top notch hotel and people that work there. Amazing breakfast!! Our stay was 7 days long and everyday it seemed like the staff made sure our stay was perfect. The room we stayed in was great, it had a sitting area (living room) and the bedroom was off the sitting area. The make up of the room itself made the whole experience very pleasant. I would highly recommend this hotel to everyone that wants to feel like they're home while being away.

Welcoming and clean.we always look forward to going back.Rooms are spacious. Restaurant has a fabulous breakfast with a large selection to pick from. We never fell rushed. Staff are very pleasant. Looking forward to our next visit.

Check in and out was very quick and easy. Staff were very friendly, helpful and efficient. Hotel was very clean and quiet. Complimentary breakfast included a full breakfast of hot and cold choices. Best part was dogs are allowed and you can request to stay a little past check out for no extra cost. Which was great for us due to getting in late from a very long drive and didn't want to rush to leave in the morning.

What I love about this hotel is the staff, cleanliness, beds, breakfast, and many other amenities. I have stayed here over 10 times for different hockey tournaments with my kids and it is always great. The breakfast is always really good, and has a lot of options for kids and a lot of fresh fruit and yogurt as well as 2 kinds of eggs and great bacon. The beds here are firm and they provide lots of pillows, which is how I like to sleep. Every interaction with the staff was pleasant and they always make sure you go away happy. It also is in a great location with a ton off food options 2 mins away, including 5 guys, panera, 99 restaurant and Chipotle.

$250 FRAUD! I do NOT smoke. When I checked my credit card statement, I was charged US$343.48 for a one night's stay! The emailed (and physically received) receipt and agreed upon price was $93.48 for one night!! Choose another hotel to avoid this problem.

We attend an annual conference every year with a large group of student leaders. There are over 500 young adults who attend this event and this hotel and their staff make it run smoothly every time. With a group this size, I'm always amazed at how clean the rooms and facilities are and the fact that they are able to accommodate the needs of our event. I've seen the same faces year after year and it's comforting to know what I can find Debi in the kitchen to ensure I have enough vegetarian meals for our students. Great hotel, great staff!

April, from banquets went over and beyond her responsibilities. I had told her that I loved iced coffee earlier in the day so when we regathered for a break (was attending a SkillsUSA leadership training), she had set up a bowl of ice and tall drinking cups so that me or anyone else who wanted to, could make an iced coffee. She did this on her on initiative. That's customer service at its best.

For an older hotel, this place was more than adequate. Elevators can be a bit slow. Conference facility is large. Lobby modern. My room was on fifth floor and was quiet and comfortable. Lots of restaurants and stores close by. Not far off the interstate. Hotel is an hour from MHT.

I came here for a conference for work. The room was clean and the bed was very comfortable. The breakfast was very good and there was a variety of food to chose from, both hot and cold. Staff were very friendly!

We stayed for a soccer tournament in the area... kids had a blast in the pool, food was grwat in the lounge and staff was very friendly and eager to please!!! Excellent service, we would definitely stay Best Western again!

The sports bar is horrible. The service was slow and the food was terrible. The rooms were clean and check out was quick . Breakfast in the other dining area was good and so was the service. I would use the hotel again but the sports bar was a big disappointment.

The hotel seemed a little dated, but we were running on fumes! We were just coming back from a 36 hour travel via plane. It was a great location to the ice rinks we were at. The price was just right. They were very accomodating as we were a last minute reservation.

Very kind and thoughtful staff. Saw to our needs at breakfast lunch and dinner and didn't mind us staying to finish up coffee when breakfast turned over. Debbie Webb runs an incredibly tight ship! And even went the extra mile to have a conversation with me about the area and recommended a great realtor. 5 star service for sure!

My associate and I attended a Nail Tech event the weekend of October 26 - 28. I have attended this event previously and a big part of the decision to return is the consistently exceptional service we receive in Marlboro, MA. Specifically, John, the front desk manager exceeds expectations at every turn - from providing us with water bottles, dinner suggestions, shuttle rides to explore the immediate area, etc. They had a full house on the weekend we were there this year and John had a lovely humour at every interaction. I'd also like to acknowledge the support of Debi, Food and beverage supervisor. Again, she went above and beyond in her support of us - from food sensitivities to the logistics of shipping and receiving at this location, she was knowledgeable and helpful. Thanks to everyone on the teams who contribute to making our events a success!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share your experience. We always strive for an excellent experience for each of our guests. I'm happy to hear that your event continues to go well year after year. We hope to see you again next year. Stephen Holbrook Interim General Manager

Fast and efficient check in service! Friendly Staff! Nice clean Room and Lobby! Breakfast Buffet was very good, Staff was very friendly and accommodating. When ever I am in this area Best Western Marlboro will be my 1st choice.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm thrilled to hear that you had such a positive experience at our hotel. We work hard to ensure that each guest has a fantastic experience. Our complimentary breakfast is always a guest favorite, and I'm glad you enjoyed it as well. We hope you can visit us again soon. Stephen Holbrook Interim General Manager

This hotel was very quiet and comfortable. Everyone we met was very friendly and helpful- The Front Desk Folks, The Sales Office Folks, the Food and Beverage Folks, as well as the Conference Housemen and the AV Tech. The dinner we had in the restaurant onsite was excellent. It is conveniently located and would be a great place to hold a conference or meeting. There is plenty of parking, too, which seems to be rare in big city hotels.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our number one priority is to take care of our guests. We do this by offering numerous complimentary amenities. Such as free breakfast and Wi-Fi. Our team is a fantastic group of individuals and I am happy to hear that they took such good care of you. We hope to see you again in the future. Stephen Holbrook Interim General Manager

Great price, location, food and hotel! I loved the breakfast. They helped with my gluten free allergy. The beds were very comfortable and they had black out shades so the room was dark so I could sleep better.

We were there for a hockey tourney and the staff was great. Very accommodating. Good food, clean rooms. Kids had a blast swimming. We used the banquet rooms. They even provided an early breakfast before our 6am start time. Lots of nearby restaurants and things to do.

I think the hotel has some upgraded rooms, but our junior suite was not one of them. It was mainly clean but 'tired' for sure. The room was cleaned well for the first 6 days of our holiday (50th anniversary trip) but certainly not on the last two. We did inform reception when we left. Food choices were very average. It was OK but I wouldn't go again. Maybe it is more geared to conference facilities.

We stay here when we are in the area and this hotel is a quality place to stay with friendly staff and a great breakfast included with your stay! It's nice and quiet and we will definitely continue to stay when we are in the area.

This hotel is large with plenty of parking and convenient to restaurants as well as the New England Sports Center. The room was good size with comfortable sitting chair and king bed. Mattress and pillows were great. All of the staff were friendly.

This is a very good hotel with exceptional friendly professional staff. The front desk manager in the evenings, John, was outstanding. We arrived late in the evening and he was welcoming and took good care of us.

The quietest heater/air conditioner we've ever experienced - absolutely loved it. Property is in very good condition and rooms are up-to-date. Breakfast buffet is fine. We went during a busy weekend and paid close to $200 per night and felt that was a bit on the high side. It was one of the few available hotels close to Hampton, NH (an hour away). Would stay here again.

We stay at a hotel every weekend while waiting for our new apartment to be ready. The Best Western Royal Plaza Hotel has all the amenities we look for and we are happy every time we stay. It's somewhere we look for each time we are going to the area, as we enjoy all it has to offer.

The hotel is spacious and has all the amenities you could need. The breakfast restaurant is good. You can go buffet or cooked to order. The bar and restaurant are also serviceable for lunch and dinner. I liked that the location is off the street and very quiet. The decor is a bit dated but the hotel works quite fine for a business or convention traveler.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share your experience. We are always looking for ways to improve and I appreciate your feedback regarding the décor. Our breakfast is a guest favorite and I am glad you enjoyed it too. We hope to see you again in the future. Rick Skinner General Manager

Beautiful hotel, very clean rooms, plenty of parking. Breakfast was excellent with well prepared items and excellent quality. Staff in breakfast area was very friendly. We did not find the onsite restaurant was not appealing, lack of interesting items to choose from.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad to hear that you enjoyed our breakfast and I apologize that you did not find the onsite restaurant satisfactory. At Best Western we strive for excellence in everything we do and I hope that your stay was fantastic. If you are ever in the area again, we welcome you to our hotel. Rick Skinner General Manager

While the property has opportunities in its overnight experience (recycle bins in rooms, better (read: newer) linens), when it comes to service (calling out Cameron and Kath K on the desk and the wait staff in the restaurant the morning of September 10), Best Western Royal Plaza is top of line. I presented at a conference on the 10th of September and had to stay the night before. Not only was the set up for the event ideal for seating, equipment, and acoustics, the food served was terrific. Buffet cooking is not easy, and as someone with a lot of experience when it comes to hotel food, this is impressive. The rooms are spacious, and breakfast included, along with the staff service contribute to stays at this hotel being of good value.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to hear that you had a good experience at our hotel. We work hard to ensure that each stay is better than the last. I hope that you had a great presentation, and I am glad that we were able to assist you with the setup and detail. Our food is one of the many fantastic aspects of our hotel and I am glad you enjoyed it as well. We hope to see you in the future. Rick Skinner General Manager

Year after year, the staff at this facility makes sure that everything goes smooth & it does! Thank you to Arthur, Debi, Sean, Jeff, Ledi and the entire crew. Food was served on time, meeting rooms set, and housekeeping was excellent.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad to hear that you had a good experience at our hotel. We work hard to ensure that each stay is better than the last. Our team is dedicated to excellence in everything we do, and I am pleased that shows. We hope to see you again in the future. Rick Skinner General Manager

I had another great stay at the Best Western Royal Plaza Hotel and Trade Center. From checking in with Luke who made sure my bags were taken to my room, to the attentive management, to my recently updated room with a very comfortable bed, to Debi Webb who personally who went out of her way to insure all my food needs were perfectly taken care of, it was once again as usual a truly great stay.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for choosing to stay at our hotel. We look forward to greeting and taking care of each guest who comes into our hotel. I hope that you were able to enjoy the area as well as our many amenities. Our team is a great group of dedicated people, and I am glad to know you were pleased with them. We hope to see you again in the future. Rick Skinner General Manager

It's a little confusing to find the entrance to this Best Western. Although you can see it from the road, up above the big shopping center, go past the stores. There you'll see their entrance sign. Everything else is perfect. Although it's a little old, the staff does a good job of maintaining the facility. Room —- clean, good bed, good shower, good amenities. Breakfast —- full buffet served in Zachary's restaurant. Plenty of staff to keep things clean and well stocked. Facilities —- they have an indoor pool without a hot tub, a well equipped workout room, and outdoor patio seating. Highly recommend.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We love to hear feedback from our guests and always look forward to hearing your input. Thank you for taking the time to share your experience, and for your recommendation. I hope that your stay was exactly what you envisioned. If you are ever in the area again we hope to welcome you back. Rick Skinner General Manager

Excellent stay. The beds are very nice and comfortable. At the banquet the manager Deb, was very accommodating and asked us how we liked everything. Very nice atmosphere especially in the lobby at the BW. I highly recommend it.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Deb is a fantastic addition to our team, and I am not surprised you enjoyed her service. At Best Western we are dedicated to the details, and we work hard to make sure that each stay is better than the last. I'm glad you were comfortable during your stay, and I hope to see you in the future. Rick Skinner General Manager

As always the staff was extremely cordial and helpful. Deb Webb, the food and beverage manager was very supportive with my friends allergies to many foods. She made sure she was getting what she required. Her bar and restaurant staff could not have been more helpful. Mark and Sean took care of the herd of people eatting and drinking with great aplomb. You can't ask for better service than what we got while we were there. Thank you all for a great year once again I hope to see you all next year!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for choosing to stay at Best Western. We work hard to make sure that each person is well taken care of. I'm glad we were able to help with dietary restrictions. I hope your stay was fantastic. We hope to see you next year as well. Rick Skinner General Manager

Very comfortable, staff were anxious to help when needed. Rooms are clean and accessible to the areas where we needed to be. The beds were clean and comfortable and the area was quiet, even though most rooms were full. The problem I encountered was people with dogs in the same wing and this caused me to have allergy and respiratory problems. there are several wings in the hotel and they could have a section just for people with pets that do not intersect with people without pets.

The BW Staff was outstanding, the room was clean, the bed was incredibly comfy, the bathroom was well stocked and the daily breakfast was delicious, offering two selections of scrambled eggs, a waffle station, yogurt, oatmeal and fresh fruit.

[8/8] My dad and I stayed in the same BW Royal Plaza Hotel on our way up to the Annual Winter Harbor Lobster Festival (& Acadia National Park), as we did in August 2017. Nice spacious foyer with a swimming pool, game room, fitness area, lounge, 2 restaurants, pretty much everything you need for a comfortable stay. Plenty of wheelchair accessible parking, easy entrance into the hotel lobby, and our wheelchair accessible room was the BEST I've stayed at any Best Western in the US or Canada...THIS room was done right (Thanks!)!. The complimentary breakfast was tasty & filling (we might have gotten it complimentary because I am a BW Rewards Member...free to join, so DO!). Very comfortable bed & pillows...I wish my bed and pillows at home were that comfortable. Very nice & helpful staff. My one area of improvement would be the on-site sports bar...there was a convention going on (same one as 2 years ago), and there appeared to be only 1 server for ALL the tables...so seating was slow, as was the service. Food wasn't bad tasting or bad priced, just slow service (which was weird considering that there was a convention going on, they could have had more restaurant Wait Staff for that weekend). Other than that, a very pleasant stay...I'm definitely looking forward to returning for another stay the next time I drive up to Maine, and would recommend others stay there too (join the BW Rewards program -- earn points for a free stay, etc.). Very nice! Go and enjoy!

I was here for the August 2019 NGH Conference, and arrived at about 4:00 am. Cameron greeted me and was able to secure a cart for me to unload my belongings. I was then able to bring them to my room. The staff at the front desk, housekeeping, and the restaurant were cordial and professional, able to respond to all my requests.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Quality service is our top priority, and I am so glad you found such accommodating and friendly service during your stay with us. Thank you for the five-star review – we're honored to received! We hope to see you again soon. Best Wishes, Rick Skinner General Manager

Great place to stay. Clean and comfortable. Good breakfast and personal service. Fast reliable wifi. Nice off road location with lots of parking. Lots of restaurants and stores on the nearby Post Road (Rte 20).

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for the five-star review! I am so glad to hear you enjoyed your recent experience at our hotel, as we work hard to provide a stay that exceeds our guests' expectations every time. Please visit us again soon! Best Wishes, Rick Skinner General Manager

It's a lovely hotel with nice, quite and serene surroundings. The hotel is good , near and clean. It has access to nearby markets. Moderately priced hotel with courteous staff. Rooms are spacious and cool.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your experience. We are always looking for ways to improve. We hope you had a fantastic time exploring the area. As well as enjoying our multiple amenities, including our complimentary breakfast. We hope to see you again in the future. Rick Skinner General Manager

After a long trip on the road it was such a pleasure to retire to a great room with an extra comfortable bed. Had a wonderful night's sleep. This property has a great restaurant staff and front desk (check-in and check-out) staff.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad you had an enjoyable stay at our hotel. We work hard to ensure that each stay is better than the last. I'm also pleased to hear that you were able to rest well. If you are ever in the area, we hope to see you again. Rick Skinner General Manager

Would not recommended to anyone I asked for two queen and I got two twin size beds 301 and 302 and smell like weed 100% not recommend to anyone worst hotel I've ever stayed at very disappointed with best Western

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

I highly recommend this hotel. I had to stay at another hotel just across the street from this on on the first night because Best Western was booked. I was happy to finish the remainder of my stay at Best Western. What a difference! So nice.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad to hear that we could help improve your stay. We work hard to make sure that every detail is taken care of. I hope that you had an opportunity to try our complimentary breakfast. If you are ever in the area again, we hope you choose to stay with us. Rick Skinner General Manager

I was trying to print two pages in their business center. The printer isn't working, no one can fix it. They asked me to email my doc to them so they'll print from their internal office. I said no because my doc has my DOB and SSN. They said then that's it, you either email us it or we can't print it. Both the young lady and the older front desk manager had this kinds shrugging-shoulder-don't-care-not-helping attitude. THEY DIDN'T EVEN SAY SORRY! I was very annoyed and I yelled at them that I PAID THIS AMENITY! Then I threatened to check out. It's late in the night, and to save myself some hassle. I calmed myself down, then compromised and went into their internal office, logged into my person email in their staff PC, and printed out those two pages. They finally said sorry, which was a big improvement in terms of their attitude. BUT overall the experience is horrible! They have a small one room so called "business center" with two PCs and one printer that doesn't work and they said no one could fix it before I leave tomorrow. ARE YOU JOKING? YOU CAN'T FIX A PRINTER???? As a customer who paid $200 buck, I had to sit in their internal office and print myself. So humiliating! And plus sometime no one answered phone call from the room at the front dest. The room and hallway are somewhat outdated, not horrible though. The printer and their initial attitude are the major minus. I WILL NEVER STAY AT THIS PALCE. My advice: for a few bucks more, choose a different hotel nearby.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

I have been staying at this hotel for many years and the experience is always outstanding. The staff, including manager Debbie, bartender Sean and receptionist John G and Luke are just great. Truly feel like this is home away from home. Thanks to all Jim Todaro

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your experience over the years. We love our loyal customers. At Best Western we strive for excellence in everything we do and that excellence is reflected by our outstanding staff. I hope you've had plenty of opportunities to try our multiple amenities as well. We look forward to your next stay. Rick Skinner General Manager

We stay here every year for Amma's visit and, shortly after arriving, we discovered that our daughter's stroller had somehow gotten out of whack. It comes apart in two pieces and one of the slots on the top piece had somehow gotten turned in the wrong direction. Our five-year-old daughter has special needs and can't sit or stand on her own. Her stroller is essential to her getting around and without it she would have had a very difficult time being a part of the weekend. The front desk directed us to John, who brought us a screwdriver, then a set of allen wrenches, none of which worked. He then offered to take it to his shop, where he tried everything to get the slot to move. Drills, wrenches, you name it. It wouldn't budge. He brought it back with a simple suggestion that we could try ourselves, no tools required. It worked like a charm and our daughter experienced Amma with no limitations. Special needs kids (and adults) face obstacles every day. Thanks to John, there was one fewer obstacle for our daughter that weekend. He's good people. Please pass on our thanks to him. :)

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm happy to hear that we were able to help you with any issues you had. Everyone should be able to enjoy their stay, and I am glad your daughter was able to as well. We look forward to your next stay with us next year. Rick Skinner General Manager

Wonderful helpful staff. Moderate atmosphere, good food and comfortable accomodations. Pleasant hotel that could use an updating on facility. Very comfortable visit overall! Will visit the area and stay here again next year!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our team is dedicated to excellence in everything we do and I am so happy to hear that you were taken care of well. I hope you had a chance to try our complimentary breakfast. It a favorite amongst our guests. We look forward to seeing you next year. Rick Skinner General Manager

Good professional staff/customer observed.Staff is ready to offer services. Front desk staff were quite friendly to customers. Away/but accessible to busy highway; making it ideal for meetings and educational forums. Spacious soundproof conference halls available.Hotel accessible to other major hotels and shopping plaza. I enjoyed my 2 nights stay in this hotel. Delicious pizza available on order.

On arrival Karth made check-in quick & simple. Room #663. Furnishings include: One comfortable king bed with four pillows. two night stands with lamps, each with one outlet. Small couch & table. Table doubled as a luggage rack. A three drawer chest with a micro/fridge. Large flat screen atop chest with 46-47 channels. Writing desk with swivel chair. Room is good size- much space to walk around. in/door carpet throughout. No closet, instead a wall mounted rack with eight wooden hangers. Iron/board. Folding metal luggage rack. A/C/heater was on when arriving, which needed to be turned off, room was cool. Unit's control's easy to use. Bathroom; A tub/shower. Hot water for shower in 12 seconds-good speed for six floor facility. Bottles of shampoo, lotion & conditioner. A shower cap. Shower head is adjustable with very safe water for face & body. Full length counter & mirror. Hair dryer, however cord is short. No problem as I always bring my dryer. Coffee maker. Plenty of towels. Tile floor. Both sleeping & bath very clean. Breakfast: Hours 6:30-10:30. A staff of five people are available for helping. Two waggle maker-a steamer for warm maple syrup. Steamers for rolled blueberry pancakes, bacon, home fries-hash browns- scrambled eggs & eggs of the day-scrambled eggs, ham, cheese & peppers-very good. Juices-orange, strawberry KIWI, citrus & peach.. Regular & decaf coffee. Fresh sliced melon, pineapple, cantaloupe & hard boiled eggs. Rack of bananas. Cooler for yogurt. Pastries of muffins, bagels & three types of bread with rolling grill. The breakfast room is huge. Counted over 24 tables, 10 booths & 4 combo booth & tables. One staff will ask how many in a group & direct to their seating. Each morning I was what drink would I prefer. On check-in a guest will be given a breakfast coupon for each day staying. Guests will be greeted by a three section revolving door with regular door for using 1 of 6 luggage carts. There is arcade room with eight games, coin changer & soda machine. The facility's indoor pool is just down the hall from the arcade, with two connecting sections-adult & children. The children's section has handicapped lowering seat. Plenty of towels. Next door is the fitness center. The facility's restaurant is called the All-star Bar & Grill. Menu looked appetizing, however prices are expansive. The quest computers are located in the business room, down the hallway from the front desk, two computers & printer. In this area is a separate lounge with comfort chairs & small couches. One word can describe this Best Western-HUGE. Huge check-in desk, lobby, lounge, guest rooms Parking lot. Total number of guest rooms is 431. Four elevator, each on the some what noisy side with overhead speakers playing instrumental music. John gave me shpt tour of the first floor explaining about the facility's number of conference & lecture rooms, one reason for the huge parking lot. This B.W. is NOT located on 181 Boston Post Road W./R20, but at the end of Royal Plaza Drive which is just west down the hill-on the right-from a shopping plaza. This plaza has the following restaurants: Chipotle Mexican Grill, Boston Market, McDonald's, Longhouse Steakhouse, Five Guy's Burgers, & Japan One. Across Boston Post Road are more restaurants. The cleaning staff starts between 8:00 & 8:30. My cleaning staff lady was Charilo (S). She did an excellent job. If staying the future I hope she will be my cleaning staff member. There is one small factor that a first time guest must be aware of-nothing to do with the motel. Halfway on Royal Plaza Drive right in front of the Royal Plaza Trade Center is a large speed bump. A person will be unaware of the bump until almost right on top of it. There small signs warning of the bump, however much larger signs at least 75 feet before the bump would be helpful. The first encounter took me by surprise. Just be aware of the bump's existence. I want to thank the following staff-Karth & Karthine, afternoon, Luke & Trishaal-afternoon & evening & John John-morning & afternoon. There was two other staff however never got their names. Wouldn't hesitate to stay in the future. Factors: location-being off Boston Post Roads was quiet, clean room, the huge breakfast & staff.

We were pleasantly surprised to discover a decent hotel west of Boston that was under a hundred dollars a night. Our room was spacious, quiet, and clean. The complimentary breakfast buffet was better than most. I was at first disappointed to see no hot choices besides oatmeal, but then realized that there was another serving area on the opposite wall with eggs, breakfast meat, and waffles. For some reason, the hotel's computer wouldn't accept any of our credit or debit cards, so we ended up paying with cash, but Kath at the front desk was very helpful in navigating us through this unexpected turn of events. The drive into Boston can be long and tedious during rush hours, but if you're visiting areas in Boston's western suburbs, this is a very good choice. It's near several major freeways but just far enough from them that you won't hear any traffic noise. There are convenience shopping options nearby, as well as in downtown Marlborough..

We were on vacation and actually had a reservation at another hotel about 15 minutes away. We found the other hotel was run down and less than acceptable and decided to leave there. We called Best Western and thier friendly staff set us up at the last minute in a very nice pet friendly room at an excellent price. The room was very clean and the hotel had great amenities. I would highly recommend this Best Western location to vacationers and business travelers alike.

This hotel was great with plenty of free parking. The front desk staff were courteous and fast. The breakfast was plentiful and delicious with friendly wait staff. I had the best night's sleep in months in a comfortable bed.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share your experience. We are always looking for ways to improve and love your feedback. Our team is dedicated to excellence, and I am very pleased to hear that you enjoyed your stay. Anytime you are in the area we hope you make us your home away from home. Rick Skinner General Manager

I needed a room in the Marlboro area which was last minute. Booked room and when I arrived room was ready. Quick check in. Everything is clean. Great frontdesk staff. DIdn't use the pool during this stay but, will the next time.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We work hard to ensure that each guest is well taken care of even if it is last minute. It's too bad you weren't able to use the pool, but we are glad you are planning to come back and try it. We hope to see you soon. Rick Skinner General Manager

Was at hotel and conference center for three nights. Room was spacious and clean. Food in restaurants was ok. Staff was nice. Good location for conference but not within walking distance to anything. Free parking!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your experience with us. We work hard to ensure that each person is well taken care of. I'm glad you were able to have your conference at our hotel. Next time you are in the area for a conference or just because we hope to see you. Rick Skinner General Manager

The room was very clean and the beds quite comfortable. We really enjoyed our family get together in the lounge. Debi Web was most accommodating, as one of my sisters didn't really care for the wine that she ordered. Debi went above and beyond the call of duty to please my sister. Our meals were good as well.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to that everything was enjoyable. We work hard to ensure that everyone is well taken care of. Debi is a fantastic addition to our team, and I am glad you were able to experience how wonderful she is. It sounds like you were able to enjoy your stay, and we hope you will come back to visit us soon. Rick Skinner General Manager

We only stopped in for dinner and were quite surprised as to the quality and taste they provided. The waitress Debi Webb was just what we needed after a long drive, she was calming and friendly. We definitely will stop in again when down this way again. Highly recommend this restraint.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thanks for stopping in! Whether you are here for a week or just a meal our team is dedicated to taking care of all your needs. Debi is a fantastic addition to our team, and I am pleased to hear that you were satisfied with her service. We hope to see you again in the future. Rick Skinner General Manager

Thank you John Chagnon and Deb Webb for going over and beyond as always when we stay here. The two of then always great to deal with and make stuff happen. I would reccomend anyone who is staying there or thinking about staying there reach out to either or both of these two... Thanks for all your hard work and great service. Brings us back year after year....

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are dedicated to helping you with each of your needs during your stay. Our team is a great group of people and we are thankful to have John and Deb as part of the team. We hope to see you again soon. Rick Skinner General Manager

Had a great two day stay here, the room was very clean and the bed was exceptionally comfortable. There was a conference here at the time and the hotel was full yet at night it was very quiet. Breakfast was very good as was the hotel's All-Star bar and grill, except for the bartending. When you are low on glenlivet you don't make it up with Drambuie you open another bottle of glenlivet!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share your experience. We strive for excellence in everything we do and I am glad you enjoyed the hotel. That being said, I apologize for the poor bartending experience. That is not typical of our level of service. We welcome you back anytime you are in the area. Rick Skinner General Manager

Our family was there for a bible conference so location was convenient in that the conference was held at the same facility in which we stayed. There were several reasonably priced food and entertainment options in the area. However, the hotel was initially a little difficult to find. Liked that buffet style breakfast was included in our stay and the children were able to swim and workout while we were there.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review your stay. We are always looking to hear feedback from our guests. I'm glad the location was convenient, and we appreciate your feedback regarding the difficulty in locating us initially. Our complimentary breakfast and other amenities make us the perfect place to stay, especially for families. The next time you are in the area we hope to see you again. Rick Skinner General Manager

Hotel was clean and good location. Room was spotless and modern. Restaurant was very good. Breakfast was included with room and very good. Staff was excellent. Parking was free and easy. Facilities were all well maintained and clean.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
At Best Western we are dedicated to making sure that each stay is better than the last. I hope you had plenty of opportunities to enjoy everything. I'm also glad to hear that everything was clean. We make sure each little detail is taken care of so it can make a big impact. We hope to see you again. Rick Skinner General Manager

Everything was nearly comfortable except unfriendly bartenders in the lounge, dirt on the bathroom floor BUT breakfast restaurant was outstanding ! Plenty of Parking, Fantastic Pool and Gym. Spacious room and comfortable beds !

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad that you liked our hotel overall, and I am sincerely sorry for the experience you had with our bartenders and bathrooms. We strive for excellence in everything we do and it disappoints me that we missed the mark in that area. That being said, I am glad you enjoyed our gym, breakfast and other amenities. We welcome you any time you are in the area. Rick Skinner General Manager

I just want to thank Debi Webb for her superb customer service!! To make a long story short there was a kids expo on Saturday, March 30 which happened to be my stepdaughter's ninth birthday Well Ella Anderson was there who plays Piper, the sister on the Henry danger show. This is a very popular program with kids So I called the hotel to find out exactly where she would be if they could be pictures taken etc. etc. we talked for 20 minutes and it was like we had known each other for ever she said I will find out and I will call you tomorrow. Honestly I thought to myself she's never going to call but at least I made the effort Well sure enough Debi Webb called me back and told me the time of where she would be I said I know that but I i'm looking to make my stepdaughter's birthday the best so she had an email that she gave me Of the people that were actually running the event and I was able to make an absolutely wonderful connection for my stepdaughter. We had such a wonderful experience at the hotel for the kids expo Debbie's customer service was outstanding and when I went to the front desk to ask if she was there They said no. But I introduced them to my stepdaughter to them and told them by her made her a very happy girl and they all gave Debbie web excellent accolades!!! Thank you Debi Webb and the hotel for a very satisfying experience Highly recommend this hotel thank you

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We work hard to ensure that each stay is wonderful. Debi is a fantastic addition to our team, and we are so glad she could help you get in contact with Ella Anderson's team of people. We hope you had a relaxing stay and we welcome you back whenever you are in the area. Rick Skinner General Manager

Our stay at this hotel was a last minute booking for a one night stay for my huband, my daughter, her friend and I. I enjoyed our stay. Staff was great and very friendly. The rooms a little out dated but a wonderful stay!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad to hear that you were able to enjoy your impromptu getaway. At Best Western, we are always looking for ways to improve, and I appreciate you giving your feedback on the rooms. We take every suggestion into consideration. Next time you are in the area we hope to see you again. Rick Skinner General Manager

Excellent service friendly staff had gift bag waiting for me totally unexpected. Breakfast was good too no issues during my stay. The rooms were clean no problems with check in or check out completely happy with the service great price as well highly recommend

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We greatly appreciate all the feedback we can get. Our team is dedicated to making each stay better than the last, and I am so glad you enjoyed the stay from start to finish. We hope that you will choose us as your home away from home in the future. Rick Skinner General Manager

I was looking for a hotel in our area to go and stay overnight with my young daughters during their spring break from school. It was important to find an indoor pool and a good price for the night! I found both at the Best Western in Marlborough, MA. We were excited that the pool was heated as well. It was a great night of fun for me and my girls!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share your experience. We are dedicated to making each stay memorable. Our indoor, heated pool is an amazing amenity that I am pleased you were able to take advantage of. I hope that you were also able to enjoy our complimentary breakfast. We welcome you back anytime you are in the area. Rick Skinner General Manager

On the spur of the moment we decided to go to Boston for the weekend. We were not aware that it was marathon weekend, the local hockey team and basketball team were both in the playoffs and playing at home. We did know the Red Sox were home because we wanted to go to Fenway park. To say it was crowded would be an understatement. It was hard to find a hotel. But we got lucky. It's not in town. Bur it was reasonable and more than nice. The breakfast was great. The breakfast staff were very nice, in particular Ayaan and Jeff. In addition the bartender Matt went out of his way to help us plan our next day's itinerary and helped select the best available stubhub seats at Fenway. The front desk person Cameron (?) printed out maps and gave helpful advice. The facility was really nice, the breakfast was great and the staff were the best! Thanks to you all!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm so glad that we were able to take care of you over the weekend. We strive to make sure that each guest is well taken care of. Our breakfast is a guest favorite and I am pleased you enjoyed it as well. We hope you enjoyed the game and welcome you back anytime you are in the area. Rick Skinner General Manager

This hotel has excellent staff. The managers, front desk, housekeeping staff, servers at a hot breakfast. They are always willing to be helpful and with a smile. The breakfast was awesome. My room was fantastic and clean. I have two more reservations within the next twelve months. I love my room.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking to hear from guests about their experiences. I am pleased to hear you enjoy our hotel so much and I am glad to know that you will be staying with us so frequently. We look forward to your next stays. Rick Skinner General Manager

just had our 55th year annual Bay State Coin Show at BW...as always first class service & accommodations !!!....always great service especially from Arthur..Angela & Debbi !!!!......one of the most beautiful Grand Ballrooms in Massachusetts !!!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We love hosting people for events. I am happy to hear that you were able to enjoy your stay with us. Our entire team goes out of their way to make sure all our guests are comfortable. We are lucky to have Arthur, Angela, and Debbi. We hope to see you again next year. Rick Skinner General Manager

The hotel was amazing!!! The staff was unconditional!! The breakfast every morning was so jummy with different selection between cold to hot. Jeff was amazing at the breakfast room. At the front desk amazing people and faster!! Angel, Cameron and I don't the girl at check-out i thing was Angely something like that. Very kind. Thanks for the goody bag. I Love the new room. Comfortable and big. Housekeeping very friendly.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We always love hearing from our customers. Our team is dedicated to taking care of our customers. I am pleased to hear that our team was able to take care of you while you were staying with us. We hope to see you again soon. Rick Skinner General Manager

I have stayed at this site in the past. I was not disappointed. The hotel had a very clean appearance. Parking was plentiful. The room was very clean and comfortable. The food was excellent for both dinner and breakfast.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to hear that you had such an enjoyable stay. We work hard to make sure that all our guests are well taken care of every time they are here. I'm glad that you also enjoyed our dining options including our complimentary breakfast. We look forward to your next stay with us. Rick Skinner General Manager

We hold our annual trade show and convention at the Royal Plaza Trade Center every year. The people who run the Hotel and Trade Center could not be any more accommodating.The hotel staff, catering and Trade Center employees continually go over and above to make us feel welcome and provide us with exemplary service. Many of our attendees commented on how great the food and service was. A special shout out to Debi Webb who always works hard to make our stay enjoyable. Looking forward to next year.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve, and I am happy to hear that you were pleased with your experience. Our entire team is dedicated to making your stay the best stay ever. We are especially grateful to have Debi on our staff. She goes above and beyond to ensure that each guest is taken care of. We hope to see you again soon. Rick Skinner General Manager

Just a note to say what a great experience we had working with the Best Western Staff at Totalcon. Our group, Dark Phoenix Events booked a room block and had 14 rooms for the event. In addition, special accolades to Deb Webb, her help in planning our group dinner event was exceptional.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad to hear that everything went exceptionally well during your stay. Our events are wonderful experiences and Deb does a fantastic job. You are welcome here at any time, and we hope to see you again in the future. Rick Skinner General Manager

I had pleasure of staying at the Best Western from March 1-3rd. The staff was accommodating and truly professional. I would like to say that Debi Webb went above and beyond. It was like she anticipated our needs and provided them immediately. This employee is certainly an asset to the Best Western and one should all emulate. Thank you for making our stay so pleasant.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm pleased to hear you had such a positive experience at our hotel. Debi is an amazing asset to the team, and we greatly appreciate all her work. I'm happy to know that she was able to assist you. We hope you will stay again with us very soon! Rick Skinner General Manager

Great place for a convention. The staff is very attentive. The space lends itself well to adapting to the needs of the convention. My only negative comment is around the price increase on the food when the convention is onsite.

Great price great staff great hotel! Took a weekend away to visit friends. Check in and check out process was easy and honest. Price was very good and came with a delicious buffet breakfast. Location was key close to everything. Highly recommend.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are committed to providing our guests with excellent service all the time. In addition, our location and amenities make us the perfect place to stay. I am glad you enjoyed the complimentary breakfast as well. We hope to see you again soon. Rick Skinner General Manager

The Best Western was very nice. I was there for a business training and I really enjoyed the past 3 days I spent there for the training. The food was very good and I especially enjoyed the service and friendliness from April. She was a delight! She worked very hard to take care of the requests and needs of some the guests during this training.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our team is committed to providing excellent service to all our customers. April is a wonderful addition to our team, and I am glad she had the pleasure to interact with you. I'm also pleased to hear that you enjoyed the food. We welcome you any time you are in the area. Rick Skinner General Manager

I have been staying there yearly for 10 years. Rooms are clean and nice andbrakfast is good. Restaurant and sports bar are good. Elevators are a bit creaky. I also reccomend a trip to Linguines just down the street.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We love our loyal customers! Thank you for choosing the Best Western Royal Plaza so many times. We do our best to make sure our hotel feels like a second home. I am glad you have tried out all our hotel has to offer. I also appreciate your feedback regarding the elevator. We are always looking for ways to improve. We hope to see you again. Rick Skinner General Manager

With the chance of bad weather, I got a room the night before the show I needed to do setup for. The stay was an excellent experience. I had been to the show many times but had never stayed there. Will consider staying there anyway next year.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad we could help you when the storm started to roll in. Our team works hard to ensure that each guest is well taken care of. Before you left, I hope you had an opportunity to try our complimentary breakfast. It's the most important meal of the day and always starts you out on the right foot. We would love to see you again next year. Rick Skinner General Manager

I recently spent the weekend for the third year in a row. We had some last minute plans we needed assistance with and Debi Webb really came through for us! Ourselves and our guests were blown away by the personal attention she gave to us. We will continue to stay here for years to come and look forward to doing business with Debi and her staff.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We work hard to ensure that our guests are always well taken care of. I am pleased to hear that Debi could assist you. She always does a fantastic job and we are happy she is part of our team. I hope you also had a chance to enjoy all the amenities we have to offer including our complimentary breakfast. We look forward to your next stay. Rick Skinner General Manager

While attending a three day training at the hotel, April with food services was AMAZING. Incredibly accommodating to my unique food needs, making me feel so comfortable. I could tell that she loves her job & felt appreciative of her willingness to help!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We love our guests! I am glad you felt welcomed and cared for by our team. April is a wonderful addition to our Best Western team. I hope the training went well, and we appreciate you choosing to spend your time with Best Western. You are welcome anytime. Rick Skinner General Manager

I was recently here for a conference that was sold out. The hotel did a very poor job of supplying enough staff to accommodate everyone. Some staff members also need to receive some sensitivity training. If you asked some of them for something, they made you feel as if you were bothering or disturbing them. I can't see myself coming back to this particular Hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

Buffet breakfast is much more than you get at other hotels. Restaurant/lounge, indoor pool. Budget/Avis rental. Walking distance to the shopping center next door. New spa bath products. I always enjoy my stay.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am pleased to hear that you enjoyed your stay with us. We strive to make each experience memorable. Our guests are our top priority and we are pleased to take care of the little and big details, including our complimentary breakfast. We hope to see you again in the future. Rick Skinner General Manager

Stayed overnight for a trade show at the Royal Plaza Trade Center next door. Very comfortable well designed hotel with good beds, WIFI, and a good place for a conference. Good breakfast buffet included in the reasonable room rate. Good service in the bar and restaurant and a nice seating area to hang out in in the lobby. Hotel staff was very helpful to everyone during a major snow and ice storm, many good restaurants nearby--everything from Chinese food to Panera--hotel is right next to the ramp to I-495.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for the five-star review! I am so pleased you found our location convenient for your travels, and our amenities to suit your needs after a long day. I'm glad to hear our staff was so helpful during the snow storm. We hope you'll keep us in mind for your next trip! Rick Skinner General Manager

Very comfortable, professionally run hotel. Attention to detail very noticeable. Clean and friendly. I also liked the convenience of having everything in one building, as well as being within walking distance of the conference center.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We're so glad you had such a wonderful experience during your recent stay at the Best Western Royal Plaza. I'm pleased to hear you found our location convenient and our staff professional. Please keep us in mind for your next trip! Rick Skinner General Manager

I went yesterday to the MCAS conference and I loved the hotel. The lunch was delicious. Good thing that now people who speak Spanish in the Counter now can help those who do not know English very much. Before they had not bilingual. Very friendly staff. Giant and comfortable hotel. I would like to go back!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are glad to hear that you had a positive experience with our hotel. We strive to provide the best quality service to our customers in every way possible. I appreciate you taking the time to review our hotel and that you shared your five-star experience. We welcome you back to our hotel any time you are in the area. Rick Skinner General Manager

We took our grandchildren to the Best Western Royal Plaza Hotel and Trade Center, and could not have been happier with the choice. The hotel was bright, cheery comfortable and well staffed. The pool was very nice and the beds very comfortable. The breakfast was fantastic. If traveling that way I would definitely stay again.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are thrilled to hear that you had such a wonderful experience with our hotel. Our many amenities make it the ideal place to sit back and relax with the whole family. Our complimentary breakfast is a special favorite for many of our guests. We hope to see you again in the future. Rick Skinner General Manager

Always a Great Stay ~ Friendly & Professional! The All Star Bar .. Debra & Sean ..Rob & Sandy all take Great care of us !! Debi Webb is a great asset to BWRPH ~ she goes out of her way to welcome me each time I visit with her smile and a great story!! I happily recommend to anyone looking for lodging in the area ~ the rooms are well kept and updated. Cheers ~ see you All in January !!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We can't wait until your next stay with us in January! It is always a pleasure to have you and provide excellent service between our staff, amenities, rooms and more. Until next time, safe travels and happy holidays! Best wishes, Rick Skinner General Manager

Already my third time and every time I visit I love it. I was the host of the day. The beautiful Christmas Ornaments. The lobby very clean. Employees were Front Desk Big John and Angel very kind helped me in the morning. The housekepping did an excellent job. The breakfast very rich. Thanks to Jeff at breakfast.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am so happy you continue to stay with us! We are always so glad to have you, and continually provide a stay worthy of a five-star review between our delicious breakfast and great service. Thank you for the kind words, please visit us again soon! Best wishes, Rick Skinner General Manager

The rooms were clean. Breakfast was great Jeff the waiter was awesome he was so helpful to get us anything we needed the impression he left made me consider always using Best Western when I travel. We felt like we had the place to ourselves. We hope to stay here again next year! Thank you for your hospitality beautiful hotel and great staff. The only complaint I have is the room keys are way too sensitive to deactivating.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad we were able to provide you with such fantastic service. Our entire team is dedicated to taking care of you, and I am pleased to hear that Jeff stood out during your stay. We appreciate your feedback regarding the keys. We are always looking for ways to improve. I hope your cheer competition went well, and we hope to see you next year. Rick Skinner General Manager

This hotel was easy to get to. Very pretty lobby inside. Easy parking. Rooms were nice and clean. No noisy at all. They serve a fabulous 'free' breakfast buffet. The staff got me coffee and orange juice even though it is buffet style! Our lunch was awesome. The steak tips were superb. Hats off to the chef at this location! These steak tips were better than some I've had at 5* hotels! Thank you Best Western.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm glad to hear that you had such a wonderful stay. We do our best to ensure that your stay is one to remember. Our complimentary breakfast is a guest favorite and I am glad to hear you enjoyed it as well. Details and big impressions are key to a great stay. We hope to see you again soon. Rick Skinner General Manager

This is probably one of the best smelling hotels I've stayed in. I know that's odd but it stood out. The fitness center was also better than average. Went for a conference and one day they ran short of food! Everything else was average except after I checked out I realized I left my phone charging cord in the room. I went to the front desk and they sent someone to look for it. They couldn't find it but thought housekeeping may have already taken it but they couldn't contact them. After several days of me calling and leaving messages w/o any response they said the maid did take it and they will mail it to me. Weeks later I see they charged my credit card for the $3.50 postage without informing me. I think they should of at least mentioned it or better, absorbed the fee since I asked to check for the cord less than an hour after I checked out. Also, I left two separate voice messages for the manager Jeff Kerrigan to call me about a $30 rate increase on the second day of my stay that I was not previously made aware of but I never got a response.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

Bathrooms were not cleaned. there was long black hair in tub and in bathroom sink. At $187.00 a night, I'd expect rooms to be clean. I questioned the cleanliness of the entire room after seeing the bathroom.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

Great location for my business travel. Room was in the quieter part of the hotel. Convenient to have breakfast and dinner for the two nights spent there. Had some issues that required some adjusting to the mixing valve and shower head. I notified the front desk about the issues. For the value of what theycharge per night, well worth the price.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay—especially the complimentary breakfast. Also, I am glad you notified the front desk over the shower issues. We are always looking for ways to improve and want to hear your feedback. We hope to see you again in the future. Rick Skinner General Manager

Food and service were excellent. The staff was attentive and fun. Plenty of seating and many televisions to watch the different sporting events. We very much enjoyed watching the Patriots beat the Vikings.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are happy to hear that you were able to spend time at our location. We always do our best to make sure you enjoy your time. We can't promise game outcomes, but we promise to always have goof service and seating. You are welcome any time. Rick Skinner General Manager

Every employee was friendly and helpful. Every employee!!!! The breakfast and front desk staff were exceptional. The room attendants were nice and so efficienct! The complimentary hot breakfast selection varied daily with great servers!!! It was a great location and near major highways. I would definitely stay again!!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
At Best Western we strive to make every stay a wonderful experience. I am pleased to hear that our staff was welcoming and helpful. Our complimentary breakfast is a guest favorite and I am glad you enjoyed it as well. We hope to see you again soon. Rick Skinner General Manager

I was checked in by a new employee and had my room charged to my checking account when I was paying cash ! Now I have to wait for MY money !! Room was clean and the food was excellent. Manager was extremely apologetic but doesn't help get my money back Immediately when I have bills to pay !

We stayed at the hotel and had a booth at the Natural Living Expo. The event center was set up perfectly and all staff members were so pleasant and helpful. Everything ran so smoothly, including the flow of traffic through the parking lot. Very thankful for the shuttle! The hotel is very nice with some great amenities. All hotel staff members were very friendly and helpful. Continental breakfast options at Zachary's were plentiful and delicious, including bacon, french toast, eggs, hash browns, fruit & more. I would have given five stars, except for the fact that we couldn't take a salt bath because the tub stopper didn't work, and the last night we were there the toilet broke. The fire alarm went off at 5:00 a.m. and we all had to leave our rooms & go in the parking lot. It was freezing outside so we stayed in my car to keep warm. It wasn't long before we were able to go back in, but had to stay in the lobby for a little while before we were allowed to go back to our rooms. Apparently there was smoke in the service elevator.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking to hear feedback from our guests. I am glad you enjoyed our event center and our complimentary breakfast. I also appreciate your feedback regarding the toilet and tub. We will look into that. I apologize for the inconvenience of the fire alarm. As always, your safety is our number one priority. We hope you will give us another opportunity to take care of you in the future. Rick Skinner General Manager

The staff, amenities, cleanliness of this hotel were superb. The staff were very helpful during our conference, the rooms were clean and inviting. The food was as indicated and cooked as I requested it.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are happy to hear that you had such a wonderful stay at our hotel. We do our best to make sure that each guest has a wonderful experience. Our complimentary breakfast is always a hit and I am glad you enjoyed it too. We hope to see you again in the future. Rick Skinner General Manager

Its tired, old and same food and pretty much same staff. Need I say more. I would be changing name to WAS the Best Western! because the word BEST does not describe this location anymore.It appears that reinvesting in improving this location has been passed over. So I will do the same.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at 508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

We had a wonderful time. The hotel staff was very nice. Huge shout out to Jeff at Zachary restaurant. My friend has a great nephew named Zachary and she thought he'd enjoy something with his name on it. She asked Jeff and he thought about it and went out back. We expected a napkin or pen but instead he came out with a wonderful mug with the name Zachary on it. Wonderful. He will be so pleased. Thank you Jeff.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are pleased to hear that you had such a positive experience with our hotel and our staff. At Best Western we work hard to make sure your stay is as wonderful as possible. I hope your friend's great nephew will enjoy the mug. The next time you are in the area we hope to see you again. Rick Skinner General Manager

Very pleased with my experience mainly due to helpful staff, front desk and housekeeping were extremely helpful with helping me recover some things I lost, I appreciated their efforts of putting the customer first greatly. The breakfast could use improvement, the eggs and meats lacking the most. But overall good experience.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
At Best Western we are dedicated to our customers. I am pleased to hear that you had such a positive experience. We appreciate the feedback on the breakfast items. We are always looking for ways to improve. Next time you are in the area we hope you make us your home away from home. Rick Skinner General Manager

Big John had the friendliest and warmest welcome! I felt he was genuinely glad to have us!Little John always had snacks for us was our shuttle driver extraordinaire, taking us around this lovely community, offering stories and recommendations for great places to eat.Ayann & Sandy took care of all of our dining needs. I have a GF restriction and I always knew I had options, I felt very taken care of. Sandy even sent us 'home' to our rooms after with take out coffee and in the evening dessert to go.Benjamin was great help as we set up for our event, bringing us items like tape when we ran out. This team anticipated our needs, did everything with a smile and exceeded my expectation at every turn. I appreciate this is what true service looks like, however I don't actually receive it as regularly as I'd like. A sincere THANK YOU for making this stay a memorable one, for all the right reasons.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad to hear that you had such a wonderful stay at our hotel. We strive for excellence in everything we do. From the moment you step in our hotel, we want you to feel welcome and comfortable. It sounds like you were able to try out the many different amenities that we offer. Next time you are in the area we hope you make us your home away from home. Rick Skinner General Manager

At a conference here. This is a good place for a conference. Rooms were nice only complaint was the fire protector was right over the bed. The light was right in ones eyes making it difficult to sleep. Pool was beautiful. Actually the whole hotel was beautiful. Especially the stairways. They were perfectly clean. This is a sign of a great hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for choosing Best Western. We do our best to make you feel welcome every step of the way. Thank you for letting us know about the light as well. We are always looking for ways to improve. I'm glad to hear you enjoyed the building and hope you had an opportunity to try our complimentary breakfast. Rick Skinner General Manager

We have stayed here several times going to and from Maine. Excellent rooms, although a bit pricey, a very nice restaurant, and real breakfast buffet. Want to especially commend Debi Webb, in the restaurant, for her warmth and friendliness - we ways look forward to seeing her. Highly recommended Best Western.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We always appreciate hearing from our guests. It's great to know that you are a regular here at the Best Western Royal Plaza. Our complimentary breakfast and exemplary staff do a wonderful job making your stay unforgettable. We hope to see you again soon. Rick Skinner General Manager

Year in and year out, the Best Western Royal Plaza in Marlborough pulls through with exceptional service orientation. For what was our 8th year, the International Kenpo Council of Grandmasters held its annual tournament, seminars and rank testings, followed by and capping off with a great banquet. Just like clockwork is Debi Webb who without her superb customer service, this event would ever be the same. A million thank yous to Debi and all her staff. We look forward to year Nine ☯️

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am pleased to hear that your stay was once again a big hit. We do our best to make sure that every aspect of your stay goes above and beyond. Debi Webb is a fantastic addition to our team, and she makes every stay she comes in to contact with better. We look forward to hosting you again next year. Rick Skinner General Manager

I made a reservation at another hotel through an online reservation service back in July for an October wedding. I received an email from the online service that they cancelled my reservation the night before our arrival. Best Western came to our aid and allowed us to check in early since they were further away from the wedding venue.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
It is our goal to take care of our guests in every way possible. I'm very pleased to hear that we were able to help you out when you needed it the most. Our team is happy to have you stay with us, and we hope you had plenty of chances to try out our amenities. I hope you enjoyed the wedding and welcome you anytime you are in the area. Rick Skinner General Manager

I arrived to this hotel and was amazed by the size of the hotel. I was ecstatic by how affordable it was to stay at this Best Western. Hotel agent-Tiffany was amazing with Check-In and Check out with a professional and positive attitude. The room was comfortable, clean with all working amenities, pillows were a bit tiny but they were still comfortable. It had an awesome view on the 6th floor. Breakfast was a bit different at this location with wait staff at your service with beverages however it was still a buffet style breakfast full of variety!. A disadvantage to breakfast was that some of the items were Luke-warm or cold such as eggs or bacon. Please keep in mind that this breakfast was in restaurant rather than the hotel's own continental style breakfast.The pool in this location was a bit small for a sizable hotel but it still served a purpose. No laundry center in this location so pack extra clothes if necessary.This location was very close to two or three different malls so you had options everywhere.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve. Thank you for your feedback regarding our facilities and breakfast. Our team is dedicated to the highest quality of service possible. I am happy to hear that you were able to experience their wonderful service. We hope to see you again in the future. Rick Skinner General Manager

It's very frustrating to make a reservation only to be told there are no rooms available. I was only giver a room because part of my reservation was made directly with the motel as per my confirmation. It seems they do not feel obligated to honor reservations made on line through a third party, Expedia, Booking e.g....

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager, or reach out to our Rooms Division Manager, Jeffrey Kerrigan at (508) 303-1736. We want to do everything possible to make this right. Rick Skinner General Manager

Stayed at this hotel for a convention. Very helpful people at the front desk. The rooms have all been redone. Very nice breakfast buffet. The staff was very helpful whenever we needed anything during the convention. The restaurant was very good. Didn't really need to leave the site.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
At Best Western we try our best to make sure that you are comfortable from start to finish. I'm pleased to hear that you enjoyed your stay. We appreciate you taking the time to review our hotel. We are always looking for ways to improve. From our complimentary breakfast to our extensive facilities, we have something for everyone. Next time you are in the area, we hope to see you again. Rick Skinner General Manager

I stay at the Best Western every summer as part of a convention. The staff here went out if their way to take care of me, from the front desk staff, yo my newly renovated, out if the way room I was assigned, and especially the restaurant staff headed by a wonderful and effectively proficient lady, Deb Webb, who really stepped up to insure things were fantastic! Thanks to all! See you next year!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We're so glad to hear that your stay was enjoyable. It is our top priority to make sure that our guests have a wonderful experience. I hope you had plenty of time to relax and enjoy all our hotel has to offer including our complimentary breakfast. We look forward to your next visit. Rick Skinner General Manager

Stayed overnight courtesy of Aer Lingus cancelling flight. Many thanks to Chris Pascarelli at reception who went above and beyond securing us transport back to Boston Logan. Very professional, friendly and helpful. Very nice room, comfy bed even tho just there for a few hours. 1-2 hour drive back to airport.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. A cancelled flight is never fun to deal with, but we are glad we could assist you when you needed it. I hope you also had enough time to try our complimentary breakfast while you were here. Our front desk are outstanding employees and we are lucky to have them on the team. If you are ever in the area again we hope to see you. Rick Skinner General Manager

I thoroughly enjoyed my recent experience at the Best Western in Marlborough, MA. Very accommodating staff who where always very friendly and courteous. The rooms were clean and aattractive. The bed was very comfortable, and I slept like a log. I look forward to next year's expo and again staying at this hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our priority is our guests. I'm glad you had such a wonderful stay. We want to make your stay as wonderful as possible which is why we provide many complimentary amenities. I hope you had a chance to enjoy our free breakfast. We look forward to seeing you next year. Rick Skinner General Manager

The rooms were comfortable, the staff was excellent, and the free breakfast with my room was comprehensive and tasty. This was my 3rd or 4th stay, and have been consistently pleased by my stay.I chose this hotel for the sake of an event being held at the hotel, and the event space is clean, well organized, and well staffed.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad you have had consistently enjoyable stays at our hotel. We strive to make sure that each stay is an enjoyable experience. It's sounds like you have been able to test out a lot of what our hotel has to offer. From our complimentary breakfast to our wonderful event area, we have something for everyone. Next time you are in the area we hope you continue to choose us as your home away from home. Rick Skinner General Manager

The hotel is for all intensive purposes not that bad however, I just had an encounter with bedbugs. I woke up at 2:30am with what felt like something falling off my back. I tuned the light on and discovered some sort of bug on the pillow and sheets where I was lying. I smashed a couple and they were full of blood. Now all my luggage and clothes need to be cleaned or thrown away. They gave me a different room and comped my stay but I never went back to sleep in there bed.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at 508-303-1736 and ask for Rick, our General Manager, or Jeffrey. We want to do everything possible to make this right. Rick Skinner General Manager

Another comfortable stay. Love the recent updates to my room. Debi Webb & Company always greet & treat me well! Thank you Sean & Renee for your wonderful service at the bar... Sandy at Breakfast each morning service with a smile & a warm well wish for the day !! I love my BWRPHTC family ! See you in October !,

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for being such a loyal guest. Our team is excited to see you each time you stay with us and we work hard to make sure every stay is better than the last. It sounds like you've had plenty of opportunities to explore all our hotel has to offer. We look forward to seeing you in October. Rick Skinner General Manager

Very pleasant stay, all was clean, tidy and fresh. Front desk, Housekeeping and Wait staff were friendly and professional. Breakfast buffet was plentiful and a good variety. The internet was not as good as we hoped, but sufficient to do the minimum.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for choosing our hotel. Our team is committed to providing the best possible to care to our guests. We believe that breakfast is the most important meal of the day, which is why we will always provide a complimentary breakfast to our guests. Next time you are in the area I hope you will choose our hotel. Rick Skinner General Manager

Had one of the best stays at this hotel the staff was very friendly and helpful! Had one issue with our keys not working through the day and getting very frustrated going back to reactivate the key. Special thanks to Jonathan and Luke for accommodating us in a professional and friendly manner. The location is very convinient with many restaurants and attractions in close distance ! The house keeping staff is phenomenal with keeping up with its rooms. As well as the breakfast is well served with friendly staff always smiling! WOULD HIGHLY RECOMMEND STAYING HERE !

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are so happy you had a five-star experience with us. I apologize that your keys did not work immediately, but I'm pleased to hear that our team could help you work it out. Everyone on the team is dedicated to making your stay as wonderful as possible. From our free Wi-Fi to our complimentary breakfast, we want you to feel at home. I hope you have a chance to come visit us again. Rick Skinner General Manager

Excellent hotel, very nice for the price. The woman [Sandy] who was running the included breakfast buffet is top notch. She was extremely courteous, and despite having nearly a dozen people to attend to, gave personal attention to each diner - refilling coffee, juice, water multiple times. She is truly outstanding!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve. Best Western will always provide a complimentary breakfast to start your day out right. Sandy is a wonderful addition to our team, and I am glad to hear that you enjoyed her service. We hope to see you again in the future. Rick Skinner General Manager

I was in town for a pre-conference session. I was very impressed with the hotel. The staff was friendly and accommodating. The accommodations were pleasant, and the breakfast buffet rivaled the Embassy Suites. I am looking forward to going back next year.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad you chose Best Western. Our entire team does their best to make sure you are comfortable from start to finish. I'm glad you enjoyed our many amenities including our complimentary breakfast. We look forward to seeing you next year. Rick Skinner General Manager

We stayed in Marlborough, MA for economy purposes: if we stayed in Boston we would have paid twice as much and gotten much less. The hotel offered free breakfast included, free parking, indoor pool. Boston is only 30 minutes away. The drive is worth the saving.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm happy to hear you enjoyed your stay. We pride ourselves on being a comfortable and convenient location for our guests. The complimentary breakfast is one of many amenities we offer, and I am glad you enjoyed them. Next time you are in the area we hope you make us your home away from home. Rick Skinner General Manager

Johnathan at check-in was the most professional and knowledgeable individual I have ever seen at a hotel. He is so Pro Best Western and obviously very proud to work there. Sandy (I believe it was Sandy, she is from Wesllesly) in the restaurant exhibited this same enthusiasm. Two awesome employees! I was up north to bury my father and their wonderful attitude was refreshing. The room was great, WIFI perfect and probably one of the best breakfast I've ever had in a hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad that we could support you during this time. Our entire staff is dedicated to professionalism and excellence in everything they do. I am happy to hear that your entire experience was wonderful. Our complimentary breakfast is a guest favorite, and I am glad you enjoyed it too. Next time you are in the area we hope to see you. Rick Skinner General Manager

I was surprised as to how helpful and patient they were with me. I called numerous times prior to check in since my family drove into town earlier than expected. The staff gave me estimated time that a room might be available and not once showed attitude towards me when calling. They offered suggestions on places I can go in the meantime if waiting in the lobby would not be an option I wanted to consider. When we finally arrived I had yet another request and that was to include my father in law on the same floor. They were super accommodating. The hotel itself is huge and is walking distance to shopping centers and restaurants. If you have kids you can take them to the funplex across the street. Sadly I was too occupied trying to get all 4 of my kids from trying to check the amenities the hotel offers that I did not write names aside from Debi (restaurant) of what I think has been the friendliest of hotel staff I have had the pleasure to come across in all of our 14 years of family travels. There really was no need to leave the hotel unless to tour the city. The restaurant located in the lobby serves amazing food, the wait staff is incredible and knowledgeable of the surrounding areas and tourist must sees. The hotel offers a buffet style breakfast that fits pretty much every foodie. This hotel has us wanting to make the two day drive to Massachusetts once more.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am so glad to hear about your positive experience at Best Western. It is our priority that our guests have a wonderful stay. We are lucky to have Debi and all the staff that works with us. Best Western offers many amenities and I am glad you and your family could enjoy them. If there is anything we can do for you in the future, please let us know. Rick Skinner General Manager

I stay here every year for the NGH (National Guild Of Hypnotists) convention. Everyone goes out of the way to help you. I do a lot of traveling. Even the high end hotels do not offer the same attention. Every year, John the manager, has gone out of the way to help me. He always gives professional and personal service that exceeds any place else I've stayed. Also every year, Sandy in the restaurant, is amazing and attentive. Thank you to the entire staff for their attention to detail and friendly and professional care!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We greatly appreciate you taking the time to review our hotel. It is our priority to always give you top notch service in every way possible. I hope you have had a chance to try our complimentary breakfast while staying with us. It's a convenient and quick way to get energized for the day. We look forward to next year. Rick Skinner General Manager

This hotel has the nicest, most helpful staff I have encountered in a hotel. From the restaurants, to the counter, to housekeeping, these people have the resources - and the resourcefulness and good will - to help their guests out with issues that may come along. The rooms are nice, the food is good, the pool is fun, but it's the people that will keep me coming back when I'm in the area!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
There is nothing that makes us happier than hearing that our team is going above and beyond. Here at Best Western our customers are our top priority. We strive for excellence in everything we do. It also sounds like you were able to enjoy our many amenities. I look forward to the next time you are in the area. Rick Skinner General Manager

I've been staying here every year for our hypnosis convention. Thank you Debi, Leddy, Jeff, Donna, Sean, Arthur and Rick! If you have any issues or need any assistance, the staff will get it done. Just ask.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We love our repeat guests. I am so happy to hear that you have had good experiences with our entire team every year you have come. We certainly hope you will continue to come to our hotel and we look forward to supporting you in anyway we can. I hope you have also been able to enjoy our complimentary breakfast and free Wi-Fi. We look forward to next year's convention. Rick Skinner General Manager

I arrived from overseas at 2am tired and grumpy because my luggage didnt arrive with me and i was told minimum 24 hours until it comes. So grateful Knights Shuttle service had been good waiting for me. Thank goodness for John and his front office team.... Reception was great, friendly and gave me lots of little things to survive .... deodorant, toothbrush and paste, and reassurance that i could have a courtesy car in the morning to take me to the mall to buy some clothes and necessities. and they collected me and brought me back. Thankyou JoJo for that. I had a convention to attend, I was a speaker next day and I looked smart thanks to your BW team

I recently spent five nights here and had a very enjoyable stay. The rooms were large, comfortable, and clean. Both the wifi and air conditioning worked perfectly and it was nice to have wifi everywhere in the hotel. The pool was nice and refreshing and there were plenty of towels at all times. The staff was exceptionally friendly. Checkin and checkout were quick and easy and the staff both times were friendly and engaging. There are plenty of restaurants within a five minute drive. The Best Western was easy to find and right off the freeway.

I stayed at the Best Western in Marlboro for four days, with my eleven pound dog, while my wood floors were being refinished. Every staff person was genuinely friendly and helpful. A hot breakfast buffet was included and was quite good. My room was clean and quiet; I definitely recommend!

Stopped here late at night. Hotel was under renovation but it was still clean and quiet Kanani in the restaurant and all the staff were fantastic! Would definitely come back. Good food and a prices. ...

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm so glad you stopped by our hotel. We are always looking for ways to serve our guests. I am also pleased to hear the renovation did not disturb your trip. We are excited for the renovation to be done and we hope you can come again to see it. Rick Skinner General Manager

old and out dated hotel...internet went down and I had to call a 3rd party to get it up and going again...located behind a strip mall but one has to take a service road to a one way road then u turn then go back just to get to the food places...

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

We stayed at the BW overnight after attending a family function. What a great place. It was clean, the staff were friendly and the beds were super comfortable. We had a lot of choices in the area and this was chosen due to location and price. The breakfast was good, many choices and very friendly wait staff especially Jeff. So, I recommend this BW without hesitation and if needed we will be staying again.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. I am happy to hear that you had a wonderful stay. Our team is committed to providing our guests with outstanding service. Our complimentary breakfast is a guest favorite, and it sounds like you were able to enjoy it too. We hope to see you again. Rick Skinner General Manager

this was a stop toward another destination, and it turned out to be the right place. a quiet place, very comfortable bed, quiet room, i highly recommend it... i want to mention the breakfast and the servers there particularly. the food was to order and much variety; i don't remember ever experiencing this level of breakfast included, at a motel. the servers were so helpful, ours was kanani.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad to hear your stop at our hotel was enjoyable. We do our best to make our guests as comfortable as possible. I'm also glad you got a chance to try our complimentary breakfast. I hope your whole trip was enjoyable and we welcome you anytime you are in the area. Rick Skinner General Manager

Last week, I had occasion to spend three nights at the Best Western Royal Plaza while attending a convention at the hall located next door. While this is far from a bad property, it missed the mark several times during my stay. For instance, several staff members assigned to positions requiring them to interact with guests spoke little or no English. Conveying even simple requests became exercises in frustration more than once. When a late checkout was requested Sunday morning, I was one of several guests denied the courtesy, meaning it was necessary to have everything packed up by 11:00 am. That necessitated doing so prior to attending the convention Sunday. To say the least, the denial of late checkouts caused an inconvenience for several attendees. Other things also failed to convey that this hotel should be considered as a premium property. Staff attire is more in keeping with a budget motel than a hotel catering to business clientele. As well, the presence of contracted security personnel in baggy uniforms also reminds one of a motel in need of security to keep rowdy guests in check. In short, to be competitive, this BW needs to address some finer points while also updating many things on the property such as noisy and slow elevators and dated decor. While this property offers a good location, one might want to consider alternatives in the same area.

Stayed here July 25-29 during a hockey tournament. Rooms were very nice as they have recently been redone. You can tell this is an older property but it is being updated, very nicely. Every staff member we dealt with was absolutely wonderful. They had the best breakfast I have had at any hotel. We were seated in the restaurant at tables and it was set up buffet style, which worked wonderfully. There was not getting a tray of food and then standing around waiting for a table. The only complaint I do have are the beds. The beds are only doubles and very tiny, especially if 2 adults or teenagers need to share. There was also a convention of some sort and figure skating event going on at the same time and it never felt overcrowded.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you so much for taking the time to review our hotel. We strive to make sure that each one of our customers are well taken care of and comfortable. The complimentary breakfast is a guest favorite and I am pleased that you got to enjoy it as well. Any time you are in the area we welcome you to our hotel. Rick Skinner General Manager

I worked with the staff to hold my parent's 50th anniversary party there. Jennifer was excellent to work with and went through in detail all the costs ahead of time and always answered any questions I had leading up to the party. There were no hidden costs or surprises. The prices were reasonable for the room and food. Out of town family that stayed there told me that the breakfast provided was excellent and the rooms were clean and comfortable. The food for the event was delicious. The staff even helped us take group pictures and videos, which was really nice. I could not have been happier with the venue, the staff, or the food. The only complaint was that we couldn't take any extra food home- it was really good!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm so glad you enjoyed your event at Best Western. Your parent's 50th wedding anniversary is such a special time and I am pleased that we could be a part of it. Our entire staff is committed to every one of our guests' experiences. If we can serve you in any way in the future please let us know. Rick Skinner General Manager

We came here for a skating competition July 23-25. It is 10 minute trip to New England Sports Center. Breakfast is from 6-11. Checkout is 11 and they allowed a late check out at 12. Food was decent. Room was clean. Conveniently located near stores and restaurants. Only reason not a 5 there was no exhaust fan in bathroom so it steamed up during shower and hallways no AC

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve. From start to finish we strive to create a positive guest experience for everyone. Thank you for your feedback regarding the fans and AC. We will look into that. Our complimentary breakfast is a hit among all our guests and I am glad you could try it. Rick Skinner General Manager

We recently stayed here with my daughter's hockey team. Rooms were spacious and clean, breakfast was very good. Kids enjoyed the pool. Staff very nicely accommodated the parents by allowing us to use a conference room to all gather together in the evening. I would definitely stay here again.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
With a wide variety of amenities there is something for everyone. I am glad your family enjoyed the complimentary breakfast. I hope your daughter had a great hockey game and if you are ever in the area again we hope to see you. Rick Skinner General Manager

Had a conference in Boston and found the Hotels there too expensive - stayed at Best Western Royal Plaza and their service and breakfast was awesome! Staff were very friendly - under contruction but it was clean.

We were traveling for a baseball tournament and the size of the room was AMAZING! The fact it had 2 bathrooms made the stay SOOO much less stressful!!! the king size bed was wonderful, the pull out left a little to be desired. Also I can't say enough about the location! Everything was less then a 5 minute drive!

Jennifer, the function coordinator was friendly, excellent, efficient and courteous. MEAL CHOICES were accommodating to our needs for a late afternoon lunch/dinner. Price was very reasonable and service was excellent

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad you enjoyed your time with us. We strive to make sure that all our guests are taken care of. Our team is pleased to hear that we were friendly and efficient. These are qualities that Best Western always strive for. We welcome you at any time for dinner or an overnight stay. Rick Skinner General Manager

I have to say that my stay here was wonderful! The room was very clean, spacious, updated, and very well appointed. This is a pet friendly hotel and it was great seeing dogs here and there. The complimentary breakfast is great with hot and cold selections, fresh fruit, juices, etc. But they are sticklers about closing everything down at 11:00. You start getting the hairy eyeball when you come down close to 10:30. The breakfast is well worth it! I would have given 5 stars but for the following items: Hallways are extremely hot and steamy. Not a big deal since you're not hanging out in the hallways. Right? The elevators are devastatingly SLOW! So, yeah, you are hanging in the hallways waiting. The WiFi is not dependable. I was unable to make calls most of the time. Great experience!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We are always looking for ways to improve our guests' experience. I greatly appreciate your feedback regarding the hallways, elevators, and Wi-Fi. We will do our best to rectify the situation. Our complimentary breakfast is a favorite amongst all our guests and I am glad you were able to enjoy it. We hope to see you again in the future. Rick Skinner General Manager

the rooms clean and new. I loved the new renovation of the rooms. The service is excellent housekepping. Thanks to Charito for good cleanliness and commitment to the joy of his work. Excellent cleaning

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We work hard to make sure that all our guests have a wonderful experience. Cleanliness is a priority at Best Western and all our staff is committed to excellence in everything they do. During your stay I hope you had a chance to try out the delicious, complimentary breakfast. We hope to see you again soon! Rick Skinner General Manager

The staff are so friendly and helpful here! The restaurant was excellent and the rooms have been recently renovated. The kids really enjoyed the arcade and swimming pool. There are many hotels to choose from in the area, but I would recommend the BW Royal Plaza because the staff go above and beyond to make your visit pleasant.

I was In town for a wedding anniversary party - there are nicer hotels around but the staff is so friendly and responsive Late check in - they had me all set and quickly checked in The breakfast buffet was good the service was excellent and friendly - the servers took the time to help my kids make waffles will be back

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm so glad you had a positive experience at our hotel. I hope the anniversary party went well and you had a wonderful trip. We believe that breakfast is the most important meal of the day, which is why we will always provide a complimentary breakfast. You are our number one priority and we look forward to seeing you again. Rick Skinner

Toilet was flushing on its own throughout the night and we had to disconnect it because we could not get through to a maintenance. Check-in and Check-out were terrible. We were the only clients there both of the times and it took 20ish minutes. Bar in hotel was awful and the employees were extremely rude.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

This Best Western is nice. Rooms kind of outdated but it has a great lobby with a restaurant/bar area and arcade and pool. Free breakfast was nice to have included. The wireless internet isn't great. Would stay here again because the price was good but I'd request a low floor room facing the lobby. Location is kind of set back but it is close enough to lots of activities and other dining options as well as a grocery store.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for providing feedback regarding our hotel. Our staff prides themselves in making sure every guest's stay is comfortable. We strive to improve the quality of each guest's stay with complimentary Wi-Fi and breakfast. Thank you for choosing our hotel and we hope to see you again soon. Rick Skinner General Manager

We stayed this past weekend for a hockey tournament. This is the perfect hotel to stay if you are attending a tournament. The staff is absolutely amazing, everyone seemed happy to be there from front desk staff to servers in breakfast and supper restaurants. Most importantly they were patient and understanding with the many children staying there that needed to roam around and burn off energy. They gave us a room to use for our pizza party and when the pizza delivery guy forgot plates and napkins the staff were more than happy to get some for us! Security was also great and friendly to parents who were drinking in the lobby, they had no issue with it and were happy to come chat with us. Hotel is a bit dated but you can see they are undergoing renovations and I look forward to seeing it when they are completed. That being said I hope that there are some plans for the pool area, I found it to be very dark and dingy (and quite small for such a large hotel). The breakfast buffet was wonderful! Yummy, hot food and fresh fruit and muffins. Cannot say enough good things about the amazing staff in the breakfast area. We only ate one night in the restaurant but it was yummy. We had nachos and it was more than enough for two. My son ordered the spaghetti and meatballs which was a great portion size. My daughter wanted a grilled cheese but it wasn't on the menu, when requested the server was more than happy to oblige. Again great service! Very happy with this hotel, if you are looking for something fancy you may want to go elsewhere. But if you are looking for great service this is the right place.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are glad that you and your team had a good experience at our hotel. Each member of our staff works hard to make sure everything you need is provided, from complimentary breakfast to paper plates for pizza parties. We're glad you enjoyed your stay and hope to see you in Marlborough again soon. Rick Skinner General Manager

Great place to stay . We rolled up at late at night without a booking after a long flight (from the Uk )and drive , the staff fitted us in with a smile and luckily the restaurant in the lobby was also open late until 11 , so we got the chance to eat delicious hearty American food . Clean spacious room ... good wifi and bedding and tv channels!! Good breakfast choices and lovely staff always attentive and helpful. The hotel needs abit of a facelift in the lobby , but it has a heart. Thanks we will stay again if visiting .

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your positive review of our hotel. We're glad you were able to find a comfortable place to spend the night after your long flight. Our staff works hard to make sure each guest's stay runs smoothly and all needs are met. Thank you for choosing our hotel and we hope to see you again soon. Rick Skinner General Manager

Great hotel. Everyone I met who worked there was friendly and seemed happy to be there. I recall “big”John, “little” John, Renee, as well as the hostess in the restaurant Saturday night , and the breakfast buffet guy with an Eastern European accent (didn't catch their names). All went above and beyond making sure things went smoothly and their guests were happy, They were all truly outstanding. Rooms were nice, breakfast buffet great. For what I spent on a room, I did not expect such a great experience.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are happy to hear you had an excellent stay at our hotel. Each member of our staff works hard to go above and beyond in making sure each guest's stay is comfortable. We are proud to offer complimentary Wi-Fi and breakfast, along with ample storage space and modern amenities in each room. We appreciate your choosing our hotel and hope to see you again soon. Rick Skinner General Manager

Was a great weekend here, I can see the building was undergoing a remodel but our room looked brand new right down to the carpets. Was an easy check in by John very pleasant fellow.They had a great breakfast buffet. We did not eat dinner there but spend both nights in the bar with Mark the bartender he was great, very friendly and took care of us, asked about our day. Even helped us find dinner places close by. Like to come back after the remodel but would stay here again

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad you liked the parts of our hotel that has been remodeled, and we hope you have a chance to come see the rest of it when it is complete. I am very pleased to hear that all the staff was friendly and engaging. Our breakfast is a guest favorite, and I am glad you enjoyed it as well. Next time you are in the area we hope to see you again. Rick Skinner General Manager

I was here for 2 nights with family attending a function for a family member that has been a priest for 50 years. I could see that they where doing updates , but the rooms looked new and very comfortable. We only had breakfast there and it was a good selection, we did not eat at the restaurant but did stop in the bar both nights. and was always greeted by Mark the bartender with a smile and a interest in our day. The crowed at the bar was mixed with some very odd and rude people dressed in leather vests. I'm guessing from to much to drink before they got there. but Mark apologized for there behavior and asked if there was anything else he could do. all and all a pleasant stay with an easy check in and out by the front desk

Our check in is where we started the positive experience with Shadad. She was on point and even laughed at my jokes...that was a plus! The rooms were clean and looked like they had been upgraded. The hotel seems to be going through a whole upgrade. The folks at Zachary's Breakfast Cafe were AMAZING. Loved Ayaan and Jeff. They had great senses of humor and were wonderful both mornings. Thoroughly enjoyed them! Met Deb Webb (one of the managers) while we were hanging outside in the evening. She was down to earth and made sure that we were all being taken care of to our expectations and chatted with many of us to ensure our stay was going good. Overall I would definitely stay here again... Then there's Mark...the bartender...he is rude and his social skills are quite lacking. He couldn't seem to be able to crack a smile or even be polite in any shape sense or form. He also charged one person $7 for a draft beer and another $9. We discovered this when we were talking about how horrible he was. I personally ended up tipping him much less than I do normally (we tip 20%+ across the board) leaving him a dollar and he didn't even deserve that!! There was a large number of us as we were in a large group staying for the weekend. I can see being busy, but come on guy, at least joke around with us while trying to keep up. We are an easy going group and we were already being patient and laughing and joking around with each other since we hadn't been in the large group in a while. Mark also had that always angry face, which is maybe just him, but, he definitely needs some training in customer service. He was cocky, rude and to be honest, the second night, I didn't even patronize the bar because of his service the night before. I know many in our group (which numbered about 150) did not as well and opted to have a room party instead. You really should consider letting Mark go or cutting his salary or sending him through Service Excellence training of some sort. He is the ONLY negative thing I can say about the location. Ample parking Clean Great reception and in Zachary's we loved Ayaan and Jeff! Close to many restaurants and stores Comfortable bed and bedding Refrigerator and coffee maker in the room Plenty of rooms for large groups Only one wish to make it better for anyone... FIRE MARK THE BARTENDER!

With having so many (newer) hotels in the area, I would probably not stay here again, or at least until their renovations are complete. The room was okay for a one night stay, but the lobby is extremely dated and features "Don't mind the dust" signs.

Ignored customers. Someone bought a round of drinks, but this bartender never gave that individual a drink. One price for male customers and a higher price for females. Should not be a bartender not customer friendly.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. We appreciate you letting us know. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

Stayed here for on night after a group function. Quick check in and out. Friendly staff. Nicely appointed room and good wifi. Enjoyed drinks in the bar and had supper in the restaurant on site. Pasta was very tasty and salad bar was well stocked. Breakfast was included and offered many delicious choices. Many thanks to Breakfast staff Heather, Alyson and Ali for a great start to our morning. Would definitely recommend this place and would stay again if ever in the area.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am glad we could offer such convenient service. We are always looking for ways to improve our guests environment and I am glad to hear that you had a great stay. Our complimentary breakfast is a favorite amongst our guests and I am glad you had a chance to try it out. We hope you can stay again for longer in the future. Rick Skinner General Manager

Attended a conference and accidentally left my wallet behind. The staff saved it and returned it to me with great professional courtesy. Shout out to Jarred at the front desk for his service. Thank you!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We hope you had a wonderful conference, and I am so glad you got your wallet back. Losing your wallet can be a scary experience and we are glad we could be part of getting it back to you. I am pleased to hear Jarred was able to help you. We are always here to serve you. Rick Skinner General Manager

There are so many things wrong, broken, shoddy, won-out, low-life, dirty, broken furniture, bartenders who yell at each other....and it just feels like some unsafe ghetto hotel. That simple. The outspokentraveler has spoken!

Another wonderful stay!! Debi Web & all the staff go over and above to make sure we are well taken care of! Each trip is memorable and this visit was no acception. Leidi & Sandy greet me each morning with a smile & a friendly face! Sean & Marc at the Bar serve me my “usual” at the end of each day. Good Food .. Good Friends ... Good Times !!

I had to comment on what was a great bar and bartender here at this hotel. I was there for a few nights and me and the wife stop, at the bar. it was a very busy place and Mark the bartender had his hands full. Not only was he serving a lot of people but the other bartender, a short dark haired girl, was asking him how to make drink after drink. when it was our turn my wife did not know what she wanted and I felt bad for him but he smiled and took the time to ask here what kind of liquor she liked and if she liked sweet or spicy drinks. Well he made her this French Martini he had on special and she loved it. So I had to write and commend him for his patents and service. he could have said he would come back, but he did not, and made us feel like we where the only ones there. well done true customer service

Although the exterior and lobby were under construction, this was an excellent value for the price. The room was clean and the staff friendly. This will be an excellent place to stay when the construction is completed

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for choosing our hotel. We always love hearing from our customers. I am glad you were happy with our hotel. I apologize for any inconvenience the construction caused. We are looking forward to completing the construction and having an even better space for you to stay. I hope you had a chance to try out our complimentary breakfast. We look forward to seeing you again. Rick Skinner General Manager

I have been running my annual Bay State Coin Show at BW since 2012 and at each show everything has been flawless !!!....looking forward to our next show week-end of March 14 2019....most rooms are recently remodeled...fitness center great with large pool

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your continued business! Our staff is constantly trying to improve on every process and I am glad you have had such wonderful experiences each year. We love having returning customers. We also hope you've been able to utilize the complimentary breakfast. We look forward to next year! Rick Skinner General Manager

Guest rooms were outdated and need to be remodeled. Also, the main entrance was not available due to construction work. Early in the morning there was noise outside and it interrupted sleep. However, people at the hotel were very nice and kind.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad you chose our hotel! The staff is constantly looking for ways to improve and I am happy you were pleased with their service. I apologize for any inconvenience surrounding the construction. We are looking forward to the completion to provide a better experience for our guests. We hope to see you again soon. Rick Skinner General Manager

We were given a 6th floor room, upon exiting the elevator, we saw large piles of laundry thrown on the floor in the hallway as well as another pile of rags. These remained there overnight into the next morning, even though I saw a worker call in the mess on her walkie talkie shortly after we checked in, no one ever picked it up. The room was ok, although the rug had numerous stains in it. One bad thing was the bath tub area, there was no rubber mat for the tub to keep one from slipping in it, also no grab bars are mounted as well. I slid down the tub while showering due to this dangerous situation. I called own to housekeeping to see if they had rubber mats and no one ever answered the phone, so I tried the front desk. There only advise was to put a bath towel on the bottom of the tub. I was concerned because my wife recently had knee surgery and I did not want her to fall while showering. Another area of concern was the "free" breakfast buffet. We arrived and went over to the bank of coffee pots to get a cup. All three regular pots were empty, there was a worker right there who said she was going to get new refills, it never happened, the whole time we were at breakfast they remained empty? To get a coffee you had to get a waiter to retrieve it for you. thereby almost forcing you to leave a tip for him or her. For the price paid, the service quality could have been much better than provided.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

We stayed at this hotel for a hockey tournament. To begin, the hotel needs a major facelift. It's dirty and dated. The chairs in the lobby were dirty and stained. The elevators were pretty slow. Our room was not any better. It was a decent size but again, dated! We had a room with 2 double beds, which were comfortable but way too small. There was 3 of us in the room. Myself, my husband and 14 year old son. We had to get a cot because 2 of us could not fit in the bed and we are not big people. We found 3 empty cans of soda under the bed. The smoke detector is installed right over the beds with bright light, who would do that? The mini refrigerator was on the floor with a microwave on top of it. The cabinet that the TV was in was broken and if you blew on it, it probably would have collapsed. And the coffee maker was in the bathroom!!! Gross

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We apologize for the uncleanliness you experienced, but we are currently going through a renovation at our property! This is not typical of our hotel. Our rooms have different accommodations and I am sorry to hear that yours didn't match your needs. Thank you for letting us know about the pop cans and TV stand. We are always looking for ways to improve. We hope you had a chance to try out our complimentary breakfast and hope to see you again at our hotel. Rick Skinner General Manager

We stayed here when the weather forecast called for lots of snow and my wife had a conference at the hotel. The lobby and entrance were undergoing renovations and we had to use the side entrance. That would have been OK but there were a few smokers puffing away so the entryway wreaked of cigarettes. Once inside, we were pleasantly surprised. The hotel was a very attractive conference center. The atrium made us think of older Hilton-style atrium hotels. The front desk clerk was fantastic and she was able to retrieve our old BW loyalty number. She also upgraded our room (yeah!). Our room was on the second floor at the end of the hall where there was no heat. We noticed that the hotel offices used former guest rooms that overlooked the atrium while our room overlooked the parking lot. Our room was very large and reasonably well-appointed. We got the room temperature up to where we like it. The only downside to the room was that we found a cigarette lighter under a chair - a sign that the housekeeping could up their game a little. The bathroom was spacious and the toiletry items are just OK - about what we'd expect for a BW. I went out looking for a bottle of Dasani and was dismayed to see every vending machine I visited was either out of service or Dasani was sold out. The thing that made our stay the most enjoyable was the free breakfast in the restaurant. The eggs were amazing(!) and the variety of items was first rate. This hotel is not the Ritz, but it is clean, well-priced and very convenient for the conference trade.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review your stay in detail. We are always looking for ways to improve. We apologize for any inconvenience the renovations caused, but we should have those ship shape before long. I am glad you were pleased with the front desk we are always looking for ways to serve our guests. I'm glad you could get your room up to a comfortable temperature even though the outside temperature was rather cold. Thank you for your input regarding housekeeping. We will look into that. We do apologize that the hotel happened to be out of stock on Dasanis. I am so glad you enjoyed the complimentary breakfast. We hope to see you again soon. Rick Skinner General Manager

I want to first say that almost all of the people I encountered at the hotel were most accommodating and the room was beautiful! I am not the type to leave a bad review but the experience I had with a bartender named Mark was inexcusable! My company booked a few rooms for the well water convention and we arrived Friday night. Once we were settled into out rooms we went to get a drink at the bar. The first bar tender I encountered was Rene, she was personable and took care of me in a quick fashion even though it was a bit crowded. My issue occurred when my boss asked me what I was drinking, I responded rum and coke. He proceeded to order a round of drinks for all of us. When I tasted it I realized it was not Captain and coke. I could not drink it so I returned to the bar and explained to Mark that I could not drink it, it wasn't his fault it was a mere communication issue and could I please have a Captain and coke. He seemed to have an attitude and violently poured it into the sink and started to pour me a new drink. I had felt like I had upset him. Then a fellow worker saw that I was having my drink replaced and asked for the same (he was drinking Captain also). This is when it was very apparent that my first read on this bartender was correct! He definitely had an attitude! I was made to feel bad and so I said if it's that big of a deal we will pay for "his" drink thinking I was getting my as a replacement. My fellow worker produced his credit card and the nasty bar tender snatched it from his hand an charged him for BOTH drinks!!! My fellow worker commented on our treatment (with words I will not repeat) and so we stayed clear of Mark for the rest of the night! I at some point felt so wronged I mentioned what happened to one of the other bartenders and they in turn let Debi the manager know how we felt we were treated. Debi found us and questioned us about our experience and apologized for the bartender's behavior. Everyone can have a bad day at work once in a while but if your in a customer service business you need to make sure it doesn't reflect onto your customers!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize that this happened to you. We never want to treat our guests poorly and it is terrible you had to experience such horrible customer service. I am pleased that the rest of the staff treated you with respect, but that doesn't make up for Mark. Debi is a wonderful manager and I hope she handled everything to your satisfaction. We certainly hope this does not taint your impression of our hotel and hope to see you again soon. Rick Skinner General Manager

We were down there in January for a Hockey tournament the organization has stayed there for many years. We have stayed there for many years for Winter and Summer Hockey. I called a few days late because of family emergency and was not given the group discount. Was told we would get rate couple dollars more day was ok with that . After getting the copy of being billed it was considerably more. Called another Hotel just infront of the Best Western and without a group discount was much cheaper... The best part of the Best western is the bar and bar manager staff.....

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

A friend and I stayed here as we passed through New England. It was my birthday when we checked in. The front desk person noticed when I gave him my ID so he upgraded us to a fancier room. The room was clean, all devices/appliances worked well. There were ample electric outlets in convenient places to charge our personal devices. The towels were not stiff from over washing. We did not try the restaurant but they have one. Very convenient to route 9 which can get you to great shopping and fun!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Happy birthday! Thank you for making us a part of your special day. We are always committed to providing excellent service to our guests. I am glad you were pleased with all of the amenities. We hope you had a chance to try out our variety of complimentary breakfast items. Next time you are in the area we hope to see you again. Rick Skinner General Manager

This is the second year, at Best Western for Totalcon & we are all very happy it was moved here. Free Breakfast, a pool, & a clean room. The Lunch crowd was crazy busy, but thank goodness the hostess Ayaan took excellent care of us. She jumped in & got us our drinks & meals. She is wonderful! Thank you for another great weekend!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel. We always love hearing feedback from our guests. I am so glad you enjoyed staying here for Totalcon. We always want to provide a fabulous experience for our guests, and our staff is committed to doing just that. Our complimentary breakfast is a hit amongst our guests and I am pleased to hear you also enjoyed it. I am happy to hear your service was quick and friendly. We hope to see you again next year! Rick Skinner General Manager

I spent 3 days at the BW Royal Plaza Hotel last week and as I was ready to depart the security system on my vehicle would not deactivate which left me and 4 others stranded. While we waited for arrangements to be made the staff(esp. Debi Webb) made the dreadful situation quite pleasing. No one ever likes breaking down away from home but I must say that I am glad it happened because we would not have been able to be the recipients of such remarkable and genuine hospitality from the BW staff. I would recommend this establishment to any and all. Thank you Best Western.

I didn't stay at the hotel but I was there over superbowl weekend for First Event. During this event the place is packed and the bar tender Mark was busting his butt all weekend while dealing with other not nice impatient customers. The food at the restaurant is great too. I love that First Event is at this hotel, close by from where I live in Worcester which is great. I love going down on non event weekends just to see the bar tender Mark. Friendly guy and makes great drinks. Chris G.

NEAC Another wonderful stay ! I traveled in a snowstorm and arrived to welcomed greetings ! Saw old friends and made some new!! Debi Webb and the staff go the extra mile to make you feel at home ! When the show was over and it was time to leave my car was under almost a foot of snow ..and without even asking a lovely young man from the front desk cleared me out and off I went ! ~ thanks for everything ??til next time !

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
You are always welcome at Best Western! We love our frequent guests, and I am so pleased that you have been continually satisfied with your stay. Debi is a wonderful addition to our team and I am so glad you enjoyed her and her team. Our staff is committed to providing excellent service to all our guests. I am pleased your car was well taken care of in the snow. I hope you had a chance to try our complimentary breakfast during your stay. We look forward to your next visit! Rick Skinner General Manager

If you are contemplating booking this hotel let this be the review that makes you book. I am a very picky critic of hotels. They are expensive so we should get what we want, right? The hotel is good... but what we enjoy is Jeff the waiter at Zachary's in the hotel. He has helped us every year when we come down! He remembers you and is the most friendly, funny, efficient server I have encountered ever! Also the hostess Ali is great as well. They make you feel so important when you come in. I can't say enough great things about Jeff so if you stay here, ask for him by name! As far as all the talk about theft in the hotel... personally I am not buying it. We were gone most of the weekend and I left my pocketbook in the room with my money and medicine (not the smartest but I didn't have a lot of cash) but it's never been touched. In fact, I left my pocketbook in the breakfast area last year and the employees hunted me down and made sure I got it back immediately. GM if you read this please make sure Jeff knows how much my family appreciates his great work ethic... he's such an asset to Best Western!!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so appreciative of your continued visits to our hotel. At Best Western, we make our guests a number one priority. At every level our staff is making sure all your needs are met. I am very happy to hear that you have been so pleased with Jeff. He is a wonderful addition to our team. We strive to make sure our staff feels safe and well taken care of. I am so glad you have experienced this while staying with us. We hope you have had a chance to try out our complimentary breakfast during your stays. We look forward to seeing you again! Rick Skinner General Manager

My family stayed at this hotel for 3 nights while attending a hockey tournament in the area. My daughter noticed 3 rings she had just received as Christmas gifts were missing from her luggage. We checked the room and later searched at home just in case there was an error. No Rings! I called the hotel to report the items missing and was bounced from the front desk to a housekeeping manager's voicemail. My message has not been returned. Two other families from our team who stayed there that weekend have also called to report cash and other items missing from their rooms. Watch your belongings!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

BW Royal Plaza is huge. Rooms are clean and comfortable, as was the bed. Asked for an accessible shower and got a totally accessible bathroom, which was appreciated (recovering from knee replacement). We spent three nights as it was close to family events and highways -- Routes 20, 495, 90, 95 and 9. Facility has a pool, though it's small. Overall, a nice place to stay.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are glad you enjoyed your stay! We try our best to make sure that you are well taken care of during your stay with us. We are happy to provide all necessary accommodations. Our location makes an easy central location for all your needs around Marlborough. While you stayed with us I hope you had a chance to check out the complimentary breakfast. We wish you the best on your recovery from knee surgery and hope to see you again soon! Rick Skinner General Manager

WARNING: Prepare to be ignored, dismissed, and lied to by multiple staff, including management, if you have any kind of issue here at this hotel!! I have been staying at this hotel once a year for the past few years and I had observed the management system consistently decline year after year. Unfortunately, this year's visit included an item of mine being stolen. This is when the nightmare began. From the moment I realized my item was missing, I experienced a complete lack of concern or caring from hotel staff and management. Heard many false promises and "your issue is very important to us," but it took over a week of daily phone calls and emails before my issue finally reached a manager. I was never able to reach the GM, though he seems to reply to posts here... I spoke to the Rooms Manager, who was filling in for the GM. He gave me wonderful lip service and I believed he genuinely cared. He promised to expedite my issue of theft and find a resolution. But it still took a MONTH before we reached a resolution (weeks would pass in between emails, which STILL flabbergasts me). As of the time of this post, our agreed upon resolution has still not happened. I have since sent several additional emails and voicemails to this Rooms Manager without so much as one response. I'm literally one step away from taking this to small claims court! In my entire life, I have never encountered a hotel that is this disorganized and mismanaged. My stolen item is just one part of my recent experience at this hotel... the management also allowed a extremely unsafe situation to escalate to the point of physical and verbal assault of guests without appropriately providing security. No decent hotel would ever allow theft or violence to go unaddressed or to not fulfil an agreed-upon resolution. Needless to say, besides taking this hotel to small claims court, I will never stay at this hotel ever again. To the GM (because I'm sure you would see this), I welcome an immediate discussion to rectify this situation.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

This hotel exceeded our expectations. Best breakfast buffet I've had at a Best western in a while- diverse items every day, caring and helpful staff. Place, though pretty much deserted at this time of the year (this is a convention hotel), was beautifully decorated and staff was helpful. We had a problem with the heater in our room but it was fixed right away. Beds are a bit old, but were basically comfortable and room was very clean.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your recent 5-star review! We appreciate you taking the time to share your experience at our hotel. Our staff works hard to provide our guests with the ultimate experience while they are visiting. I am pleased to hear that you found our property to be beautifully decorated and our team to be helpful and accommodating. We hope that next time you are in the area, you will stay at our property again!

We were there for Christmas Eve so we could visit relatives in the area. The staff onsite were very nice but our overall assessment of the hotel would be somewhat skewed as they were minimally staffed since there weren't many guests. Our room had two double beds and was a good size. The TV had plenty of channels. The included breakfast was very good. The room has an old school combination for the heater and A/C in the wall. It was effective but very noisy as it kicked on and off all night. The room also smelled like smoke even it it was non-smoking and we both awoke stuffed up. We reported it to the front desk when leaving and they said that housekeeping would check into it. Other than that, our stay was fine but the hotel seems to be in a bit of a time warp.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback regarding our hotel improvements. We truly value our costumer's feedback and greatly appreciate you taking the time to review our hotel. Our hotel is going through a renovation in the new year and we will be working on updating our property. We are glad to hear that you enjoyed the complimentary breakfast and our wide-range of cable channels in your room. Our team hopes that you have a happy New Year and will come and visit us again when our property renovations are completed! Rick Skinner General Manager

Always stay at this hotel when visiting relatives in Mass. We've always had a positive experience from the friendliness of the staff, the cleanliness of the rooms and the property and the restaurant and lounge.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for always choosing to stay at our property whenever you are in town! We always appreciate our reoccurring guests like yourself. We strive to keep our property clean and relaxing. We are delighted to know that you enjoy your stay and you found our hotel staff to be nice and helpful. Our team works hard to make our guests feel right at home when they stay at our property. We hope to see you again whenever you are back in the area! Rick Skinner General Manager

This may not be the newest hotel on the strip, but based on an overnight, I would return. We had king suite room which was pleasant and clean. Check in and out were a breeze. The breakfast buffet was good and the staff most pleasant. This is very convenient to both Worcester and Boston.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am so glad you had a positive experience at our hotel! We do our best to always make sure our hotel is meeting all our guests' needs. Even if we are not the newest hotel we are committed to the same service that has kept people coming back to our hotel over and over throughout the years. I am so glad you had a chance to check out our complimentary breakfast. It is a favorite amongst our guests. We hope to see you again soon! Rick Skinner General Manager

Came on a snowy night. Saw plows and staff working on making sure the parking lot was clear of snow. Room is clean and tidy. Breakfast food is delicious! Staff was professional and friendly. Hotel is close to the mall and a shopping strip. Highway is close by as well.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-star review! We are so glad you enjoyed your stay. Snow can easily mess up travel plans, but we work hard to make sure our guests will always have a clear parking lot. Our guests love our complimentary breakfast and I am so glad you found it satisfactory. Our location is definitely a bonus of our hotel, and I am so glad you took advantage of it. Our team is committed to making sure you have a wonderful stay. We hope to see you again! Rick Skinner General Manager

A great hotel and friendly staff. Convenient location to 495 as well as other restaurants and shopping along Route 20. A reasonable price with a brunch buffet included in stay. No issues or complaints.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad you enjoyed your stay! We do our absolute best to make sure that all our guests are satisfied and well taken care of. Our location is perfect for exploring the city, but our hotel is so comfortable that you may not want to leave! Next time you are in the area we hope to see you again! Rick Skinner General Manager

Recently stayed here for two nights while attending an event at the adjacent Expo Center. Room was clean and expansive. Nice bathroom and plenty of hot water. Good TV and plenty of charging outlets. We used one of the presentation rooms and it was very effective for several slide shows that we attended. Plenty of parking. The rate seemed reasonable for this type venue.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so glad you were able to enjoy our hotel! We believe here at Best Western a good hotel is not only about a comfortable stay, but also about an efficient, useful stay. I am very glad our hotel worked for all of your needs. During your stay with us I hope you had a chance to try out our complimentary breakfast. We hope to see you again! Rick Skinner General Manager

Impressive facility. Convenient location. Absolutely no road noise. Friendly and professional staff. Rooms were in very nice shape. Well-stocked bathroom with loads of towels and sundries. Hallway noise was minimal. Nice views from the top floor. Breakfast outstanding with ample options. Impressed and other chains should take note. Restaurant on premises with a great dinner menu. Good food and I'm picky. I was happy with the meals. Spent two nights there on business. A great hotel when you need to stay in the Marlborough, Massachusetts area.

good location = lived in area 40 yrs. Enjoyed the service & the comfortable guest chair in the guest room. Staff went out of way to make sure your were a happy guest. after living in that area for 40 yrs and remember it being built, the only hotel there. fir its age, it is ok, but soon should consider an update or some redecorating.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you so much for your 5-star review. We really appreciate your insider perspective. We agree! It is a great location and makes for a lot of opportunities. Our guests are our priorities and we are so glad you felt taken care of while staying with us. Thank you for your feedback regarding the décor. We are planning an extensive guestroom and lobby renovation this winter. Rick Skinner General Manager

this hotel needs to get face lift if it wants to continue to charge the prices they do I have been staying at this hotel twice a year for many years and I see it slipping in its quality. Extra outlets for patrons to charge more than one device, better lighting. newer heating and air conditioner units would help a lot. The convient location is compelling

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your continual stays at our hotel. We always appreciate returning customers. Thank you for your feedback regarding our hotel improvements. We will look into all of the advice you gave. We truly value our costumer's feedback and greatly appreciate you taking the time to review our hotel. Our location makes us a very convenient hotel to stay in and we hope to continue seeing you at our hotel! Rick Skinner General Manager

Always a great time at the annual Natural Expo - the event is awesome - and at a really great venue. Room was fresh & updated - staff is always a pleasure. BUT SPECIAL KUDOS to Sandy, one of the waitresses in their in-house Sports Bar & Grill. It was so very busy at lunch - yet she was fast, efficient, and super-friendly. Great Service & Great Attitude - truly - better than some fancy places we've eaten in. Thank you Sandy - we're glad you were our waitress!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are glad you enjoyed your experience the annual Natural Expo! We always try our best to accommodate a large number of guests and we are so glad you specifically enjoyed having Sandy as your waitress. She does a fabulous job! I am also pleased to hear that you found all the staff friendly and attentive! We hope to see you again soon! Rick Skinner General Manager

Extremely friendly staff and clean rooms! Everyone was completely satisfied with our stay. We had internet connection everywhere and the pool was amazing. The breakfast and dinner was also amazing. Would definitely recommend!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-star review! We are so glad you enjoyed your stay. Our staff strives to be friendly while meeting all your needs and we are pleased to hear that is the experience you had! Our complimentary breakfast is a staple of Best Western and we are glad you were able to take advantage of it! We hope to see you again soon! Rick Skinner General Manager

We stayed here on my husband's business trip. The hotel is conveniently located near the highway and walking distance to 2 nice plazas. My room had a great view of the plaza. The room is modern and nicely decorated. It is not first tiered as the Hyatt but it is good. We had dinner at Long Horn Steak which was nice. There is a supermarket, nail salon, dollars store etc. in the plaza thus you will not get bored. It was fun to see all kinds of activities from the room while my husband was at work. The sport bar restaurant in the hotel is a nice place to have a drink as well. I love the little garden with the seat in front of the hotel. The pool and the exercise room are nice as well. The game room is a great addition for the children. The breakfast is good with a variety of choices. The front desk staff were pleasant and helpful. Thank you both for the late check out. The elder John was so accommodating when I asked for changing to the plaza view room. Overall it was a nice stay. It is not a luxury hotel but it is a good value hotel. We would recommend this hotel for a great budget hotel with a nice room and great staff.

The check in was fast and the room was clean and comfortable. the breakfast buffet was better than i expected: eggs, waffles, bacon and potatoes. Also choice of bagels, oatmeal, yogurt and pastries. They had servers bringing your drinks and checking that everything is good. I would definitely stay again if needed.

Warn your children that the restaurant manager has a short temper and will share his frustration in the dining area in front of the people eating. Our room did not have a fridge. Location was good. The hotel and restaurant employees were good also.

Courteous front desk had bookedwrong night .front desk fixed the night and rate. On phone helped me w accessible issue and fantastic accessible set up and service. Bkfst was great. Excellent spread at Mac's.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We apologize for booking the wrong night, but are pleased the issue was resolved as needed. Thank you for taking the time to review our hotel! We are so glad you had a 5 star experience. Our hotel is committed to providing a complimentary breakfast for all of our guests and we are happy you enjoyed yours. Next time you are in the area I hope you choose Best Western as your home away from home! Rick Skinner General Manager

Friendly staff, clean rooms, good food, nice place! The food for the conference was good though I'd prefer the chicken to be grilled without breading sauce and cheese. Wish they had some IPA on tap. But really all that matters is friendly staff and a good night sleep in a clean environment and Best Western got that right!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-star review! I am so pleased that you had such a positive experience at our hotel. We are committed to our guests having an enjoyable stay in clean, comfortable rooms with friendly staff, and are glad that you found that to be true during your stay. We appreciate your feedback regarding the menu and will take that into consideration. We hope to see you again next time you are in the area. Rick Skinner General Manager

The room was clean and spacious. The hotel was dated. The door would not close in bathroom in the fitness room. This is ridiculous. The restaurant did not offer non pork meat items in the breakfast menu. The staff was very nice both at the front desk and the maids. I would stay here again because I do not care much about the dated decor. The shuttle would not take us to Hudson.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to review our hotel! We appreciate your feedback and will be looking into the issue with the fitness room bathroom. We strive to make each stay enjoyable for our guest and we are happy you found our staff friendly. We always want to be improving our hotel and will take your breakfast suggestions into consideration. We are glad you would stay with us again and hope to see you soon! Rick Skinner General Manager

Rooms are clean but dated. Staff friendly and helpful(except night bartender). Value for the $ pretty good. Nice breakfast buffet. I would stay again because of the hotel's location for my business needs and closeness to training center I was attending. There are a lot of off premises eateries within 5 minutes of hotel

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We appreciate you taking the time to review our hotel! We are glad you found the rooms clean and the staff helpful! We will look into your feedback regarding our night bartender. Best Western's signature breakfast is a staple of our hotel that we always guarantee you! We are so glad you were able to fully enjoy our location and we hope to see you again soon! Rick Skinner General Manager

I find that the people at this hotel start to become like family due to the number of times we have been here and the way that they go above and beyond most of my expectations for hotel staff. Wonderful staff!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
At Best Western we try our best to treat everyone like family and we are so glad you feel part of that family! We are committed to providing quality service to all of our guests. Meeting and exceeding as many expectations as we can. Our staff appreciates your continued stays and we look forward to the next time you are in the area! Rick Skinner General Manager

Out of all of the hotels that I have stayed at, The Best Western experience in Marlborough, MA was by far the Best!!! The staff was great and the bed was like sleeping on a cloud!! The food was awesome to where I didn't need to leave the hotel Outstanding Hotel

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-star review! Our staff is committed to providing a fabulous experience for our guests and we are so glad that is what you found. It sounds like you were able to get a great night's rest to start you on your day. We take pride in our breakfast and all our food and are glad you didn't need to venture outside to find a satisfactory meal. We hope to see you again soon! Rick Skinner General Manager

Terrible! Pricing was way overpriced for the quality received. Special rate received was not special at all because it did not include the free breakfast that they provide every other guest. Bar service was terrible. They did not have the staples that a good bar should have. Worst hotel I have ever stayed at!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

Hotel has lots of parking. Shuttle will take you to places within 5 miles. You can use path to walk to a shopping center with restaurants and grocery. Breakfast is very good with lots of choices. Restaurant, bar and lounge on the premises is very helpful. I've always felt safe here.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking time to review our hotel. We are so glad that everything is set up just right for you. We take pride in our complimentary breakfast and are pleased there were lots of good choices for you. Our guests are our number one priority and we could not be happier that you always feel safe while staying at our hotel. Next time you are in the area we hope to see you here! Rick Skinner General Manager

The staff were not friendly and inviting at all. Room had foul oder. Temperature in room was to warm and could not be changed. Have been itchy all over my body since staying here. Over all would not stay here again or suggest it to anyone else. Hope management can make much needed changes to improve customer service and over all experience.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

Another comfortable stay ! Debi Webb & her welcoming friendly staff did not disappoint!! Great Bar Bites ~ I am partial to the Rosemary French Fries and the BBQ chicken wings ! ~ Sean takes good care of all his people! When traveling on business its good to know you can count on Great Service and comfortable accommodations ~ ! Thanks Debi & Co.!

We stayed at Best Western for a painting convention. The accommodations were excellent. One suggestion- the rooms need more lamps. It was very dark in area by chair for sitting or reading. The breakfast was excellent. For the convention, lunch offerings of delicious soups, salads and sandwiches were available for a quick meal.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you so much for your 5-Star review! We so appreciate you taking your time to share your insights with us. Our team is so pleased you found the accommodations satisfying. We pride ourselves on making sure our breakfast starts your day out right and are thrilled to hear that the food was enjoyable throughout your stay. Thank you for your feedback on our lamps in the room. We will look into how we can improve this issue. We hope to see you during your next visit to Marlborough! Rick Skinner General Manager

I stay at this hotel 15 nights a year. Every detail is precise. The front desk personnel are always extremely efficient and professional. They will do almost anything to please.The breakfasts are one of the best in any hotel I stay. The room is modern and very well maintained

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your 5-Star review! Our team appreciates your loyalty and are so pleased you enjoy our hotel. We strive to provide our guests with efficient and kind service to make their stay comfortable and enjoyable. Our team is committed to providing you with a relaxing place to sleep and a hot breakfast to start your day right. We look forward to seeing you during your next stay at Best Western! Rick Skinner General Manager

this place smelled bad ......and is in need of major upgrading ....it needs a deep cleaning also webwill never go back ......did not like it at all although the staff was super nice oh and the major turn off was the lobby bathroom it smelled so bad that we had to hold our breath and run out as fast as we could......

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

It is a big hotel but the room was quiet, comfortable beds, good shower and excellent choice at breakfast. We were tired after driving and decided to eat at the hotel's all star bar. The food was surprisingly good, great range of beer and dealt with gluten free, our server was really lovely. Front desk staff are not very friendly.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are pleased to hear that you had a comfortable stay at our hotel. It is important to us that we provide an energizing breakfast to start your day. Our team strives to take care of all of your needs and we are so glad to hear that you had a positive experience with the gluten free accommodations. Thank you for your feedback regarding our front desk staff. We are always looking for opportunities to improve, and will take your feedback into consideration. We hope to see you again soon at the Royal Plaza Hotel. Rick Skinner General Manager

there was a dead bug on the wall and it was a big dead bug and there was pop corn under the bed i stayed there for 6 days and no one cleaned the dead bug off the wall or the pop corn from under the bed

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

Hotel is clean, staff polite and very helpful, great conference area, very busy, your lucky to get a space, have to schedule way ahead of time. prices have gone up, watch out! Food is good. Sound isn't always good for speakers in Ballroom, been using Best Western for years and always have the same problem with sound! Hotel staff very pleasant breakfast buffett very nice! Didn't have time to check out pool and stuff this year!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share insights on your recent stay at our property. We are dedicated to providing our guests with a clean and comfortable location to rest their heads after a long day at a conference. We appreciate your feedback about the speakers in the Ballroom – our team will look into this issue, as we are always looking for ways to improve our property. Our team is happy to hear that you had a chance to enjoy the complimentary breakfast and hope you will be back to check out the pool sometime soon! Safe travels. Rick Skinner General Manager

Very comfortable and very friendly. Staff will go out of their way to help in any situation. They take the time and listen. Beds and pillows are very cozy and room was very clean. Able to open windows and the air conditioner really cools the rooms. Would stay again and again.

Painting convention in a beautiful place. Hotel was so accommodating and helpful. Unfortunately not much extra time to explore the surrounding area but I would love to go back. Great hotel and staff. Food was really good and best lobster dinner!

Don't expect to load even a webpage after business hours at the hotel. I found 7 long hairs in the sandwich I ordered from the restaurant. The elevators take way too long, and the hallways were about 85 degrees. I'm in hotels every month, this is worse than a motel 6.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am very sorry to hear that you experienced this at our hotel. Please call the hotel at (508) 460-0700 and ask for the general manager. I would like to discuss this with you in more detail as this is not typical of our level of service. We want to do everything possible to make this right. Rick Skinner General Manager

My reservation was confirmed two days before arrival yet, when I got there, they didn't have a room for me. After my insistence, I was placed in a room that was old and tired. I returned to the room in the evening to find the bathroom flooded with water running out of the ceiling. The bathroom was unusable but there was no other room to move me to. The staff didn't seem to be too concerned that I had to use the bathroom in the lobby.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I sincerely apologize for what you experienced at our hotel. This is not typical of our level of service, and we certainly would like to discuss this with you. Please call the hotel at (508) 460-0700 and ask for the general manager. We want to do everything possible to make this right. Rick Skinner General Manager

Our group of 45, plus our bus driver, stayed here for 4 days as we visited the Boston area. It was quite centrally located to everything we visited. We were greeted by friendly and helpful hotel staff, as well as a Welcome Station, consisting of fresh coffee, iced tea, lemonade and cookies. Our luggage was delivered promptly. The rooms were spacious and very clean. The expanded continental breakfast was very good.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
It is great to hear that your trip ran smoothly and you enjoyed your stay at our hotel! We always want our guests to feel welcome and comfortable while staying with us. Our team is happy to know that you found our service to be helpful and that you liked the Welcome Station. Thank you for sharing your positive experience with us and hope your overall trip was fun and memorable. Rick Skinner General Manager

Stayed 3 nights for a business conference. The hotel appears dated at first glance (the elevators need to be updated) but the rooms are modern and comfortable. The bar and room service staff were friendly and the front desk staff was outstanding. I hope to stay here again in the future.

Everyday, this place is very, very busy. That is a good thing, except when you need to find a parking space. Very good free breakfast. I would stay here again. Car rental on site. Rooms were ready earlier.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing insights into your recent stay at our hotel! We are constantly working on elevating our level of service for our guests. Our team appreciates your positive feedback and are glad to know that you had a positive experience at our property and would stay with us again. We are happy to hear that you found our complimentary breakfast and our on-property facilities an added bonus. When you are back in town, we hope that we are your Rick Skinner General Manager

This hotel is to me mediocre. There is nothing terrible except the elevators are extremely slow as mentioned by many people that were there. and the WIFI is unusable. I rode from the sixth floor to the first floor, the doors never opened then by magic traveled back to the sixth floor and again down to the first floor. Just a trifle annoying.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I'm sorry that you found our hotel to be mediocre and you had issues with using our elevator. We appreciate your feedback, as we are always working on improving our property. We will take your feedback into consideration as we make updates throughout our hotel. Rick Skinner General Manager

As always, your staff was very helpful. They responded to our needs very well and were very professional. When we had a problem they quickly fixed it The were very professional all the time., We will be back next year.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so delighted to hear that you found our staff to be helpful and responsive. Our team is devoted to making each guest experience a positive one. Thank you for taking the time to share your positive experience with us. We hope that you took advantage of all of the various amenities we offer throughout our property, like our complimentary breakfast and free wi-fi. We look forward to seeing you when you are back next year! Rick Skinner General Manager

hotel was nice with a restaurant and bar, rooms were clean and staff was very pleasant. I was on a business trip with conference on the property. Shuttle was a nice addition. Would recommend this hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our team is pleased to hear that your recent business trip at our hotel was a success. The shuttle on our property is a great way to save money and is an added bonus when you stay at our hotel. With on-site facilities like our restaurant, bar, and gym, paired with our elevated customer service, you are guaranteed to have a great stay at our property. Thank you for taking the time to share your recent experience at our hotel and we hope to see you again soon! Rick Skinner General Manager

I came here for a conference. It was such an amazing experience. The staff were wonderful, especially Debi. Everyone made you feel comfortable, they checked in to see if we needed anything. Thanks for a great experience. On another note: if you get a chance, definitely have the chocolate cake! Super moist and delicious!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We always want our guests to have an amazing stay when they are at our hotel. Thank you for sharing your recent conference experience with us! Our team is devoted to providing all of our guests with a great level of service and is focused on helping anyway we can. We appreciate you taking the time to share your insights with our team and we definitely agree that our chocolate cake is some of the best dessert around. Rick Skinner General Manager

The Best Western Royal Plaza Hotel is very accommodating for business needs. Great meeting rooms for all presentation needs. The beds are very comfortable and the breakfast has a lot of variety for types of eaters. The oatmeal is great.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your recent experience with us! Our hotel is designed to accommodate all of your business needs. From conferences to receptions, our property has everything you need for an enjoyable experience. We are glad to hear that you found the bed in your room to be comfortable and that you liked our oatmeal at our complimentary breakfast. We hope to see you again for your next business trip! Rick Skinner General Manager

This property is extremely nice with very comfortable but somewhat dated rooms. The breakfast buffet was one of the very best I've come across in any one of the hotels I've stayed at. It had great variety, was constantly refreshed and the staffed checking on you were amazing, spot on , kind and efficient. I was impressed and I was in the business for 20 years !! The staff throughout was fabulous!!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
At our hotel, we love to provide our guests with a delicious breakfast to start their day off just right! We appreciate you taking the time to share your positive experience with us. Our team is devoted to delivering amazing service and our complimentary breakfast is just one way we show our guests that we are willing to go the extra mile to make their stay at our hotel perfect. Thank you for taking the time to share your feedback and we hope to see you again soon! Rick Skinner General Manager

Ok hotel- somewhat dated, some updates, large property. Location is good for NESC hockey. We wanted to bring in food for a team meal, & they would not allow it as they served food. They offered to provide, and coach agreed in order to have team together. Price was almost 300% of catering tray prices I found. Bathroom sink faucet is too short for the basin - one of my pet peeves. New carpet in rooms is good. There are also small fridges in the rooms which is nice. No microwave. Thermostat is old school unit, with push buttons for hi-lo & cool-heat. All in all not a bad hotel, but $139 seems high. If it were $110 I would feel much better about it. It did include a hot buffet breakfast which was better than most other included breakfast hotel options. Front desk and restaurant waitstaff were very considerate and accommodating.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your feedback on your recent stay at our property. We always appreciate the insights into our guests' experiences and will take your comments into considerations as we are always looking for ways to improve our overall hotel experience. I am glad to hear that you found the front desk and wait staff to be accommodating and hope that your hockey trip was successful! Rick Skinner General Manager

Great Greeting Staff! Always Available! Room was Terrific! Food at conference was truly delicious! Check out - no issues or surprises. It was easy to get to - almost right off of Route 495 and plenty of great places to visit in the area.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are so delighted to hear about your positive experience at our hotel! Our team works diligently to make every guest feel right at home during their stay. We are glad that you found the food at the conference delicious and that your room was terrific. Thank you for taking the time to share your 5-star experience with us. We hope that you will stay with us again if you are ever in the area again! Rick Skinner General Manager

We were on the last leg of our trip and looked to find a hotel in the area. Hard to see hotel being it is set back a bit but once found everything was fine. We ate in their restaurant that received bad reviews but we both had good meal and staff was very friendly. Breakfast was great and price for the stay was just right.

The staff was right there to offer assistance with any and all of the needs of the guests attending the convention. The staff, especially Debi, Sandra and Jeff brought smiles to guests and made them feel comfortable and relaxed for the weekend. The food was delicious and served exactly when we had asked for it. I recommend the hotel for any kind of event.

Nice hotel; very good breakfast, clean, nice staff, convenient location for those travelling to the Boston area. I have mentioned that electric vehicle charging station is needed -- hope to see some progress there.

Overall, the stay was great. The service was amazing. The layout of the hotel is nice with a beautiful array of flowers around a fountain as you walk into the lobby. The room was very spacious and had all the amenities I needed (desk, microwave & fridge). The view wasn't anything spectacular, but it didn't take away from the room. When I couldn't log onto the internet at first, I was able to find the number to call and the general announcement gave me the link I needed, so I didn't need to talk to anyone for further instructions. I stayed in a king, and although the bed was very comfortable, there were six small square shaped pillows instead of full-size pillows. I would bring one from home next time. The staff in charge of the kitchen ensured that I had a vegan option during the conference, which was beyond what I normally get for service. The only other thing I noticed that bothered me was the smell of the cleaning products. It hit me as soon as I walked in the front door and overwhelmed me getting off the elevator in the hallway to my room. I guess that means they are doing a good job of cleaning, but it was tough on my senses during the stay. Great value hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We appreciate you taking the time to leave your positive experience about your recent stay at our property! I am delighted to hear that you found our service amazing and the hotel flower arrangements beautiful. At our hotel, we try and accommodate all of our guests' needs when we can – that is why we provide vegan food options, because we know there is nothing worse than sitting through a conference hungry. I am sorry to hear that the scent of the cleaning supplies bothered you and we will definitely look into how we can fix that issue in the future. Thank you for bringing that to our attention. Thank you again for sharing your feedback and we look forward to seeing you again when you are in town! Rick Skinner General Manager

My hockey teams have been staying at your hotel and we always have a great time.The staff is very helpful whenever we need something especially Deb Webb she is a great asett to your company the only thing is she is on days now so we really don't get to see her much because of games during the day would like to see her on nights shift hopefully she will be placed back on because hockey season has started and she would be a great loss to us parents and kids I know we have 3 tourneys there this year and my summer team will be back up next summer. So please put Deb Webb back on nights Sincerly Shannon Corcoran Tricounty saints and killa Beez Hockey coach

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for always staying at our hotel when you are in town for hockey! We appreciate your business and are glad that we can provide your players and families with a fun, comfortable environment. We completely agree that Deb is an asset to our hotel and we could not do it without all of the dedicated staff members we have on our team. We will take your request into consideration about Deb's schedule, but please don't hesitate to reach out to anyone from our staff – we will always do anything we can to make your stay with us a great one! We look forward to seeing you all when you are back in town. Rick Skinner General Manager

Excellent hotel for business or pleasure rooms are very nice very comfortable beds staff is very nice and absolutely goes out of the there way for you. They are in a great location for the cape and Boston

Came to best Western for a hockey tournament , staff was excellent ,rooms were clean, inside the hotel the hallways could be updated it's a little old and musty other than that it was a good place to stay ,

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback about updating the hallways in our hotel. We are always looking for ways to improve our property so we will take this into consideration. We are glad to hear that you found our hotel rooms clean and comfortable. We are pleased that you thought our customer service was excellent. Our staff wants to provide the best service to all of our guests and strive to make each stay a great one! Rick Skinner General Manager

Everything in this hotel is well done and well presented. The room was just right, only would have liked a mini fridge. The wifi was easy to use. ac was on when we arrived so room was fresh and clean.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are delighted to hear that you found your room fresh and clean and that you enjoyed your stay at our property. Next time you are at our hotel, please feel free to request a room with a mini fridge and we will do our best to accommodate your request. Although there wasn't a mini fridge in your room, we are happy that you enjoyed our other in-room amenities like free wi-fi and the air conditioning. We hope next time you are in the area, you will choose to stay with us again! Rick Skinner General Manager

5 years running and we wouldn't think about going anywhere else. The hotel, lead by Deb Webb, caters to our every need. Our guests enjoy the rooms, the main ballroom is big and clean with helpful staff. And the Dinner Banquet is great food with a very attentive staff. Can't thank Deb Webb enough for all her help year after year!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your high praise about our property! We are pleased to hear that you find our hotel accommodating and comfortable for all your event needs year after year. Our staff is focused on providing an elevated level of service to ensure that each event at our property runs smoothly and efficiently. We appreciate you taking the time to share your positive experiences with us. Our team looks forward to seeing you next year! Rick Skinner General Manager

I live close to the Best Western so I never use the hotel per se, but my neighbors and I have dinner at All Star almost weekly. The quality of the food is surprisingly good, and the staff is very friendly. Unfortunately, the star of the show Debi Webb has been absent recently. She can accurately be described as the "Hostess with the Mostest" and she makes guests feel welcome and at home. I want her back! It's just not the same without her.

My experience there was the same as it has been for the last 7 plus years- excellent. Anytime there is a need or if theres ever a problem it is addressed immediately. I will continue to use this hotel in the future and enjoy seeing the staff Nicole, Deb & Arthur.

I loved my stay. The breakfast is great. The wait staff does a great job making it run smooth. The front desk was pleasant and helpful. Having a bar and restaurant on site is a big plus. Great maid too

Not a bad hotel but not worth the value. Food was good at the restaurant but breakfast was terrible. Pool was dirty both days. Kids rough housing and throwing footballs. Pretty sure one girl took a football to the face, blood everywhere. Not one staff member was around to help.

If this is the first time you are going to the Best Western Royal Plaza Hotel & Trade Center, you may find it is not so easy to locate the front door because of its fairly long and winding entry road. However, the hotel is modern and well-appointed. Its lobby is open, airy and well-maintained, and the front desk staff were friendly and efficient. I found the restaurant to be dark, and service was slow. True, it was a conference, but I'd have expected there to be more staff on for a larger number of guests. I am dairy-intolerant and ran into an issue with the first meal there - the menu did not mention that the item was made with cheese, though elsewhere on the menu cheese was commonly indicated. I had to refuse it and then wait for a menu and wait again for a new meal. My room was clean and fresh and maid-service was efficient. My main area of dissatisfaction was with the poor internet and cell phone service. The front desk's explanation was that they were a hotel made of 6 stories of concrete amidst the mountains - so if you are in need of constant communication through your cell phone, plan ahead for alternatives. I was only told as I was leaving that they would have allowed me to use the house phone at no charge (emergency circumstances back home...). Will I stay here again? Absolutely - but next time I won't get so frustrated at the poor internet and cell phone service.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for taking the time to share your experience at our hotel! I sincerely apologize for the issues you experienced with the wi-fi and restaurant during your stay at our property. When we have large conferences at our hotel, the wi-fi can be affected; however, we will look into this issue and will work on a solution to make sure our guests can take full advantage of our complimentary wi-fi. As for the restaurant issues, I will speak with our team to ensure that dietary restrictions are taken into account. I hope that the rest of your stay was above satisfactory. Thank you again for sharing your experience with us and we look forward to seeing you again! Rick Skinner General Manager

My room was excellent for my 8 day stay. The customer service was great. The restaurant had excellent food and service, I had the special on the two nights I ate there and loved each of them. The rooms were the most convenient I have had for a conference. The rec center and pool was inconvenient because you have to cross the lobby to get to them but I found a stairway to the second floor that got me around that. The buzzer to open the pool door is not clear from the inside to get out so that caused a moment of panic. Overall I was extremely happy with this hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
I am delighted to hear that you enjoyed our restaurant on property! I hope that you had the opportunity to try our complimentary breakfast as well. We appreciate your feedback on the recreation center and pool. I apologize for the moment of panic and I will work with our team to come up with a solution for this issue. We are glad to hear that the rest of your stay was excellent and appreciate your positive review. Safe travels! Rick Skinner General Manager

This BW hotel in Mass. is about 1/2 way between DC & Acadia National Park in Maine. HUGE wide open atrium with indoor pool and restaurants. I'm in a wheel chair, and the lobby and rooms were ABSOLUTELY wheelchair accessible. Fantastic breakfast. Used AAA-rate which was a great value. See if they offer AARP and/or Military discounts in addition to AAA. Accessible room is easy for elderly and/or those with major mobility problems to navigate (not true for all hotels) -- large bathroom with easy entrance door and handrails. The bed was very comfortable, good TV service and WiFi worked like a charm. I would definitely come back to this BW hotel.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thanks for your five-star experience! We are so glad to hear that you enjoyed your stay at our property and took advantage of the free wi-fi offered throughout the hotel. Best Western's partnership with AAA ensures that AAA members receive the best rate we offer. Next time you are in town, stay with us and indulge in our complimentary breakfast. We look forward to seeing you next time! Rick Skinner General Manager

We had to stay here due to the Embassy nearby (which is great!) was full. Wow, did we regret it. The shortcomings were endless. The bldg looks like it was built once and beaten around for the past decades with no refurbish or TLC. They just let it slide downhill! 1. My door lock was broken. 2. One photo attached shows how the TV cabinet had a door ripped off. 3. The carpet and room felt filthy, to the point where we joked about how filthy the rooms were the next day only to find my work companion had actually slept in his clothes. 4. I kept my socks on rather than touch the carpet; no, I never do that! 5. The bar was dishevelled and chaotic; when I asked for a Scotch, the bartender, who boasted he did not drink, asked another if there was any Glenlivet because she had just poured some in a dirty glass. Yes, he said that. 6. The buttons on the phone were broken. 7. They charged $224 for the room, whereas they should have paid ME $244! Stay there at your own risk! It actually felt dangerous. Maybe best suited for college kid road trips where they trash the room and roam the halls in their shorts and flipflops.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize for your recent experience at our hotel. When guests experience issues with their room, like the door lock, TV cabinet door and phone buttons you mention, we strongly encourage them to bring these to our attention while on property. That way we can make every effort to remedy the situation while you are here so you can get back to enjoying your vacation. We also apologize for your experience at our onsite restaurant and your impression of the room. We take cleanliness very seriously at our property and we will address your experience with our staff. If you would like to speak with me directly to discuss your recent experience, please contact the hotel at (508) 460-0700. Rick Skinner General Manager

Stayed 7 days for a conference and I was pleased with the entire experience. Staff was helpful, and the bed was the most comfortable I have ever had! Food in the restaurant was excellent also. The room was very clean and quiet, i will definitely stay here again.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star experience with us! We are glad to hear your stay was excellent and you enjoyed our restaurant. Next time you come and visit, don't forget to enjoy our complimentary breakfast as well. We offer an assortment of tasty options for travelers dining in or guests on the go. We look forward to seeing you again! Rick Skinner General Manager

I stayed at this hotel for a hypnosis conference. The days are long and the breaks are short. I keep drinks and food in my room. when i checked in they told me there were no more refrigerators left for the whole weekend. it was Thursday night and I was staying until Monday. I pleaded with them. they said no. i moved into the room. I went back down stairs and spoke with the manager and he moved my room. He was so helpful.

Needs some renovation. It was clean, but the rooms are old and the hotel looks ugly from outside. It had its best years but this was 15 years ago. The service and personal is OK. Breakfast could have more choices, for example fruits.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback regarding the appearance of our hotel and the range of choices provided at our complimentary breakfast. We are sorry it did not meet your expectations. We will take your words into consideration, as we are always looking for ways to improve the experience for our guests. When looking for lodging in the area, we hope you will give us another opportunity to improve your opinion. Rick Skinner General Manager

For the NGH annual convention, the hotel is the experienced provider and was ready for action! The room was excellent, the service quick and dependable and courteous, and the food delicious. For us, the mini fridge and micro-wave allowed us to have meals in-room easily and inexpensively as there were grocery store and fast foods in the nearby plaza within easy walking distance. an extended stay was more comfortable due to the hair dryer and ironing board and iron, and we enjoyed the option of bed and towel changes as we wanted, not necessarily every day. Nine nights passed wonderfully.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our hotel is host to a number of events and conventions, and we work hard to make sure the experience runs smoothly for attendees and hosts alike! We are delighted to know you had such an enjoyable, extended stay with us. Our in-room amenities are designed with our guests in mind, and we appreciate knowing they elevated the quality of your time with us. When paired with other amenities, such as free wifi, free parking and complimentary breakfast, we are a fantastic option for those looking for an extended stay in the area. Consider us your home away from home! Thank you for sharing your experience with us. We hope to see you again soon! Rick Skinner General Manager

I had to refuse a 9AM room cleaning service and asked them to come back. They never returned. I am not all that fussy but I did not want to be bothered every morning at 9AM. Hence, my room was never serviced.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for bringing this to our attention. This is not typical of our level of service and our commitment to our guests, and we will discuss this with our staff. We always recommend guests bring this to our attention while they are still at our property so we can make every effort to remedy the situation and let you get back to enjoying your stay! We hope you will give us a second chance to exceed your expectations the next time you are in the area. Rick Skinner General Manager

Excellent property! Clean rooms & phenomenal staff! Very impressed during my last family trip. Room was perfect. Kids loved the breakfast buffet, indoor pool,on site gym & arcade. We truly enjoyed our weekend stay.. this is a beautiful property that has everything you could need for traveling, keeping the kids/family happy.. shopping center within walking distance.. This is a true GEM.. ALSO, one of the largest hotels that I have ever stayed at. They keep this property in great shape. With well over 400 guest rooms, this place is perfect for corporate parties, conference rooms and holiday events. The restaurant/bar/grill was exceptional. Breakfast buffet, with fresh waffles, eggs, bacon, home fries, large selection of fruits, cereals and yogurts truly impressed! We will be planning another weekend getaway for September! Kudos to a great staff. Management is phenomenal. Thank you

This hotel has everything you need to never leave the hotel. A great exercise room ,attentive staff, and good food. I spend at least 100 nights a year in hotels and the Best Western Plaza in Marlborough, MA is, by far, my favorite.

Everything was extremely good. It was a famility trip and we all enjoy our stay. Clean room. Good service. Excellent breakfast. Location is fine with plenty of parking space. Nearby amenities where easily reachable. Overall, an excellent stay.

The most economical really good hotel within a hundred miles. It sits back off the road and is a chore to find in the dark but is worth the search. The bed was top quality and the room was quiet. Breakfast was a really good choice of eggs, bacon, sausage, and cold offerings. If you are traveling through this area this is the place to stay.

Great rooms, very friendly staff & excellent breakfast buffet (especially Jeff who made the experience so great). This is well worth staying at- great beds, showers & amenities. Highly recommend for a short or long term stay. The little restaurant inside has excellent food & service.

Although the customer service folks were pleasant and professional, the restaurant staff were obnoxious and inappropriate for any guests. The breakfast is poor. The food in the restaurant, nothing special. They have 4 elevators for 6 floors- they may be the slowest in New England of any chain! Frustrating

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize for not meeting your expectations during a recent visit to our hotel. We pride ourselves on having friendly, accommodating staff members, and we appreciate your feedback regarding the staff in the restaurant. We will certainly speak to them about this incident. In addition, thank you for your feedback about the quality of the food and the speed of the elevators. We are always looking for ways to improve, and will certainly take your response into consideration. We hope you will provide us another chance to exceed your expectations in the future. Rick Skinner General Manager

This hotel is in a Good Location with easy access to the highways. The rooms a real nice, with a friendly Staff. It has a Good Bar, and the food there is good. Breakfast is excellent. Overall, my stay was great.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We love to know when our guests had an enjoyable, memorable stay all around at our property. So many moments add up to the full guest experience, and we work hard to exceed expectations in each and every one of those opportunities. From check in to check out, dining to hospitality, we are here to provide you the best visit we can. Thank you for sharing your five-star experience with us. We hope to see you again soon! Rick Skinner General Manager

My family of four stayed at this hotel for a week. We were initially worried about a group they hotel had booked as they were some sort of rockabilly car club. Their language was attrocious for my pre-teens and the smoked everywhere. Thankfully, they were mostly gone by the morning. As for the hotel...very comfortable, but in need of re-model. Service was excellent and breakfast was excellent. Our room had a small, high window that you could not see out of which made the room dark and feel a bit like a jail cell (though, I've never spent the night in a jail cell). The beds were comfortable and room was clean. I would highly recommend this hotel for a family or vacation, but not for romance.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review. As we continue to improve our hotel, we will take your comments into consideration. We are pleased to hear that you had a wonderful experience concerning our service standards,complimentary breakfast options and that the property fit your needs for family vacation. We hope your pre-teens were able to take advantage of the free wifi during your trip as well. Safe travels! Rick Skinner General Manager

We attended a weekend long event on site and although the property size was able to handle the event, the staff was very overwhelmed. The bar had reduced itself to a limited menu for the entire weekend due to the hotel being busy, which in turn made ordering for the whole weekend difficult. The restaurant/bar staff was completely stressed out and the kitchen was always backed up, even with such a limited menu. I also was not allowed to have a late check out due to the hotel being to busy. I requested that upon check in and was told I had to ask morning of check out and when I called at check out they again said no. The hotel was well aware of the event and how many people would be staying all weekend and they were still not staffed adequately, that was disappointing.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize for any inconvenience that you may have experienced during your recent stay. Though our staff was limited, they made every effort to accommodate guests during a busy time. To discuss this further, please contact the hotel at 508-460-0700 so we can make this right. Rick Skinner General Manager

Normally I stay just outside the Boston area. For some reason most hotels were sold out that night or if they had a room the cost was outrageous. So I searched farther west of Boston and found this Best western in Marlborough. I had to travel farther than I wanted but this hotel was a good find

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are happy that our hotel was able to accommodate your stay when Boston was booked up! Our hotel offers free wifi which is perfect for business travelers like you, as well as complimentary breakfast each morning. Safe travels! Rick Skinner General Manager

The service was very good and personal. Restaurant and bar service were notably good. The elevators were slow and they were not working right. Our room was nice and clean. One of the nicest Best Western!

I recently stayed at the this location and was so delighted to be able my partner in crime Minnie!!! Deb and her staff go above and beyond! The rooms are clean and the hotel bar has a fun and friendly vibe. The chef Patrick makes chicken fingers in house and they are scrumptious!! Mamadou, Jim and the rest of the bar staff provide stellar customer service and make one hell of a cocktail!!! I cant wait to return next year!!!

If you are traveling with a dog, rest assured that this hotel is really a pet friendly one! No ridiculous weight or breed restrictions and no additional fees. I was very happy that the hotel staff treated my dog as a guest too! THANK YOU for a happy experience!!

Longest waits and worst attitude from bar staff. Terrible food with long waits. Many reviews about these same issues. Throw in 1 of 4 or 5 elevators in working condition and you have headaches waiting

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We sincerely apologize for your recent experience at our property. While the restaurant is located at the hotel, it is not affiliated with our property. Our staff has been working to get the elevators in working condition to relieve wait times so we do apologize for any inconvenience this may have caused you. To discuss this further, please contact the hotel at 508-460-0700. Rick Skinner General Manager

This hotel goes above and beyond expectation when it comes to customer service. We have held a karate tournament and banquet at this facility over the past several years. Debi Webb has overseen this event each year and has been instrumental in making it run flawlessly every time. She makes our guests feel like family, and we love that they want to come back to our events. The wait staff in the banquet hall are wonderful and work tirelessly to provide great service. Jeff is a favorite server of ours in both the banquet hall and the restaurant - always smiling and making sure he is providing the best service. The bartenders handle our guests so well, and the front desk staff are super helpful to our guests.

What more can I say...Multiple rooms to choose from...they have a wonderful spread of fruits, cereal, waffles and a hot bar( eggs, bacon, sausage) for self serve breakfast...The staff is polite and the beds are comfortable....

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Breakfast is the most important meal of the day, so we are happy to hear you enjoyed the complimentary breakfast bar! With a wide selection of rooms, comfortable beds, free wifi, and complimentary breakfast, it is easy to have a great experience and even better night's sleep at our hotel. Thank you for your review! Rick Skinner General Manager

This place is our home away from home for the past 7 years. The International Kenpo Council of Grandmasters appreciates loyalty, and the BW hasn't let us down. Once again Debi Webb pulled off a wonderful day and night, with a touch of professionalism, class and a great personal touch. I'm telling you, you people would be lost without her... I know we would !!! Food was great. The bar wasn't as efficient as last year, appears to be new staff...... Once again, Thank You and thanx to the wonderful Debi Webb

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Welcome back, and thank you for your continued patronage over the past seven years! We are so proud to be the host of your event, and serve as your home away from home. Debi is such a delight to work with, and we are incredibly lucky to have her. She and the rest of our staff work tirelessly to ensure events like your go off without a hitch year after year. Hope to see again for year #8! Rick Skinner General Manager

Chris went above and beyond when I had s broken lock, was patient with all the guests and kind, I could see Chris going far with the company and should train/lead others on the staff - he is an asset; Sean was welcoming and pleasant and a great bartender; the server for lunch time in lounge (she's from Hudson I remember) went above and beyond when I had an order cooked incorrectly - she made sure everything was correct and made sure I was pleased with the outcome. The complimentary breakfast is beyond what you'd expect, and there's a gym on the premises. I'll definitely be back.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. We are so pleased to hear about your five-star experience from our above and beyond staff to the complimentary breakfast that makes you want to roll out of bed early. See you soon! Rick Skinner General Manager

But only for conventions...a bit rundown, but lovely staff. Rooms well used... Great to do business at the convention center but I would not stay here for pleasure. Lots of tour busses ...so crowds in a He lobby and at breakfast

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. We are happy to hear that your experience with our staff was lovely and that the convention center accommodations fit your business travel needs! Rick Skinner General Manager

The staff was amazing and attentive. They had a wonderful breakfast. Clean and ample parking. Everyone had a smile on their face and was helpful. The restaurant had great food and the staff was fast and efficient. Great location...easy to find.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star review with us! We are delighted to know our hotel made such a positive impression on you. Our staff really makes the difference at our hotel. Beyond the cleanliness of our rooms, ample amenities, and dining options, the genuine friendliness and consideration of our staff is what always resonates with our guests. We hope you will stop by again the next time you are in the area! Rick Skinner General Manager

We were there for a hockey tournament and the first notice we see is NO HOCKEY STICKS OF ANY SIZE. While I understand playing hockey in a hall, or in the lobby, they are 9/10 years old...give them a room to play in!!! Or don't host the tournament! security was ALL OVER the kids...it felt like school...walk, walk, walk. I am already all over my kid about those kinds of things, so I definitely didn't need security to do that for me. It was overwhelming. I would NOT stay there again...and the amount of hotels in the area, you can definitely stay someone else!

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are sorry to hear your experience at our hotel did not meet your expectations. While we certainly welcome and enjoy our youth hockey tournament guests, we also must take into consideration the experience of our guests who are not here for the event. This includes keeping the children from running and playing in the public areas. We apologize if you felt this was unnecessary, but hope you will understand our efforts to provide a restful, enjoyable experience to all. Rick Skinner General Manager

Hotel lobby is very welcoming with easy check in and check out. All amenities available. Restaurant offered S complimentary buffet breakfast with every possibly option . Hotel staff is friendly and helpful. Nice clean quiet hotel away from the city of Boston . Worth the drive !

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We're delighted to know you had such a lovely time at our hotel. For those visiting Boston, we offer an affordable and convenient option with so many great amenities, like complimentary breakfast. Our guests love the ability to start off their days with a delicious, free breakfast with options that change from day to day! Thank you for sharing your five-star experience with us. We hope to see you again soon! Rick Skinner General Manager

Nice size pool, arcade room for kids, and convenience of the All Star Bar and Grill. Came in on a Friday night for hockey tournament and bar was full, orders were lost, and meals didn't come for over 1 hour and 15 minutes however manager handled appropriately and apologized. Saturday night lounge was empty quick in and out convenient place to grab a drink. Breakfast buffett was up and ready to go at 7am and it was above average, nice also that they had breakfast in the restaurant and also in the foyer area of hotel. Room, King size bed, was clean but dated...carpets were worn, fridge looked like my college fridge from the 90's. Overall nice facility that just needs updating.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback about the room décor. We're always looking for ways to improve and provide our guests an even better experience. We also would like to apologize for the inconvenience in the restaurant. We thank you for being understanding, but we will certainly work with the staff to prevent this in the future. We strive to provide the highest quality of customer service to our guests no matter how busy we are. We hope you will join us again the next time you are in the area. Until then, safe travels! Rick Skinner General Manager

Best Western Marlborough is an older hotel, but has lots of amenities, well lighted with a huge parking lot (very good when it snows). Rooms are spacious and beds are very comfortable. Avis and Budget are at the hotel, but you can walk ( via gravel path) to the nearest shopping center (restaurants, grocery). The restaurant and bar have great selection - good food. Breakfast is too expensive unles you have a breakfast coupon, which most people have. Good buffet breakfast with 2 types of eggs, waffles, bacon, homefries, oatmeal and continental selections. BW is the best value in this area.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Our hotel may not be new, but you'd hardly know! The only thing we take better care of than our property is our guests! We are so pleased you enjoyed your time at our property, and took the time to explore the surrounding areas. Thank you for sharing your review with us. We hope you will join us again the next time you are in the area! Rick Skinner General Manager

The hotel was overcrowded, there was only one person working at the front desk. I checked in at 10 pm and the line was very long to get checked. My room was on the 6th floor. The elevator was very hot and very slow. I got to the room, tried the key multiple times before someone from inside the room started yelling and swearing at me. I was given key to a room that was ALREADY OCCUPIED. Had to take everything back down, wait again in the ridiculously long line and got a new room.

i want to say that the stay was great and there was no concerns, love this place. they are very helpful and very friendly, they are kind and always willing to help. i think it is the place to stay if in the area.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star review with us! There are many great things about our hotel, but our staff is the very best. We are genuinely committed to providing our guests with quality hospitality and exceeding expectations each and every day. Thank you for recommending us to those looking for lodging in the area. We hope you will join us again soon! Rick Skinner General Manager

Good value. Very comfortable room with helpful, friendly staff. Good breakfasts. Near the business park where my husband was meeting. Near a mall to which I could walk to kill time. buy books, and eat lunch. Had an adequate exercise room (better than some).

This hotel has been always clean when I stay here. The service is excellent. The internet is fast. They have great events. This hotel is huge plenty of rooms for events. Their breakfast awesome, not many Best Western nor other hotels have breakfast like this place has. I would definitely give them a rating of 10. If I had them follow me where ever I go I would stay at this one.

We stay at this hotel for business every couple of months. It is obvious that the restaurant and function manager Debi really cares about her job and the customers. Thanks for making our stay more pleasurable.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Welcome back! Debi is a great addition to our staff, and we're lucky to have her. We will pass on your praise to her. It's a pleasure to know we continue to be your choice for lodging in the area. Thank you for sharing your five-star experience with us! We look forward to your next visit. Rick Skinner General Manager

Everything about the stay was great except the swimming pool was very dirty, which was surprising as the rest of the hotel, including the room was very clean and well kept. Perhaps the pool cleaner was on vacation too! The food was very good. The breakfast was one of the best that I have had a hotel in quite some time.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your feedback about our swimming pool. We apologize it was dirty during your visit, as this is unusual for our level of service. We will address this immediately and thank you for bringing it to our attention. We hope you will give us another opportunity to show you the improvements the next time you are in the area. Rick Skinner General Manager

For the price, it was a good stay, and good value. The hotel is in a good location- near many quick-stop restaurants. Stayed over for one night business and would stay again for business purposes in the future.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are proud to be the home away from home for business travelers throughout the area. At our hotel, business travelers find all the amenities they need – free parking, free wifi, complimentary breakfast, multiple onsite dining options, and an indoor pool! Whether staying with us for a night or a whole week, we've got all you need. Hope to see you again the next time you're in town! Rick Skinner General Manager

Classic Best Western, clean rooms, comfortable beds. Older property but clean. Breakfast was good and filling, offering meat and potato as well as fresh fruit for our healthy friends. Lounge area had all the local sports teams on TV and a good fun vibe.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We take considerable care to ensure our hotel is clean, quiet and comfortable. After a long day of meetings, exploring an onsite convention, or visiting the nearby attractions, our hotel offers a restful respite. Whether your form of relaxation is swimming a few laps in our indoor pool or catching the game at our onsite lounge, we've got your covered! Thank you for you review. Join us again soon! Rick Skinner General Manager

Everything about this hotel was as expected very friendly staff, great lounge, good calimari at the bar. And better house pigno then Chardonnay. Breakfast was a buffet and included with the cost of the room. As far as I'm concerned that was the biggest disappointment of my entire stay. All the hot prepared food tasted fake. Scramble eggs, home fries and sauces looked so good!! I took on bite of each and tossed them. Yogurt toast some fruit coffe and juice were my other options. Didn't dare try the oatmeal. They could have done so much better.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
We are sorry to hear our complimentary breakfast did not exceed your expectations during your stay. This amenity is one we are so proud of, and we offer a number of options that rotate to make sure our guests, especially those staying for more than a day or two, have a diverse selection to choose from each morning. We hope you will join us again in the future, and provide us another opportunity to impress you with our complimentary breakfast offering. Rick Skinner General Manager

VERY NICE HOTEL.. although it is 45 mins from Boston Logan airport, it is a nice, neat and Friendly place to stay. Breakfast Buffet was delicious,fresh and full of delicious home cooked foods.Staff was super friendly and ready to accommodate.

rickskinner60, General Manager at Best Western Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your experience with us! We are delighted to know your visit exceeded your expectations, particularly the complimentary breakfast and our friendly, accommodating staff. We strive to ensure our guests feel at home while they are with us, and we are pleased that atmosphere was apparent during your stay. We hope you will join us again soon! Rick Skinner General Manager

I stayed here for an overnight visit to our MA facility. The lobby and the room were exceptional. The sports bars was excellent. I wish I was staying longer so I could enjoy all of the many features of this fabulous hotel.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We're so happy to hear your overnight stay at our property left you wanting more! Our hotel has so much to offer our guests, from our onsite dining to our indoor pool facility, free parking, free wifi, complimentary breakfast every day and a game room! We're your home away from home while visiting Marlborough. We hope you will join us again soon. Rick Skinner General Manager

Our stay at the Best Western Royal Plaza Hotel and Trade Center was a very pleasant one. The staff is extremely friendly and professional. The hotel is very clean and the lobby area is beautiful. There are two restaurants in the hotel and many other amenities to choose from. I would definitely stay at this hotel again when in the area.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star experience with us! We are delighted to know you were so pleased with your accommodations during your stay at our hotel. Our goal is to exceed the expectations of each and every guest, through the cleanliness of our property, attentiveness of our staff, and our attention to detail. Thank you for recommending us! We look forward to your next visit. Rick Skinner General Manager

Excellent staff that helped our stay due to a family emergency less stressful. We appreciate their effort. Lounge, pool were very enjoyable and staff did a great job putting up with many issues, Our thanks to all.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Family emergencies are a difficult time, and we hope we were able to take some of the burden away while you were with us. We are here to lending a helping hand and a smile to each and every guest. We've got all the day to day covered so you can focus on more important things. Wishing you safe travels and all the best until next time. Rick Skinner General Manager

My family stays here twice a year for the SuperMegaFest. It's great to see the same friendly staff each year. Everyone really makes you feel at home. The rooms are very nice and clean and the food in both restaurants is excellent. The other thing that's really great is the huge parking lot. We've never had a hard time finding a parking spot.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Welcome back! We love seeing all the familiar faces every year at Super Megafest! Our guests are like family, and we work hard to make sure they have all the comforts of home when they with us: clean, comfortable accommodations, free wifi, free parking, and onsite dining choices with delicious fare, in addition to many other amenities. Thank you for continuing to choose our hotel when you look for lodging in the area. See you this fall! Rick Skinner General Manager

Conference rooms were very good; break service was very good; restaurant was at best average. Salad choices poor;soup choices poor. Room beds twins and old; bathtub not cleanly scrubbed; no dresser for clothing storage. Closet very small.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are sorry to hear our hotel did not exceed your expectations on your recent visit. Our staff is committed to providing each and every guest with clean, comfortable accommodations. We hope you will give us a second chance to improve your opinion the next time you are in the area. Rick Skinner General Manager

Overall we had a great stay at this hotel. We went for a comic con which was being held on hotel grounds. The only complaints I have are that I would not pay full price for the breakfast buffet if I had to pay for it, luckily we did not due to the comic con deal they had at the hotel. Normally the buffet is around $20 per person and although they had a good selection it was not worth that much. A second complaint I have is that we were told the pool was heated which it was not. The area that the pool was in was heated, felt like a sauna, but the pool itself was very cold and very small. Besides that, the hotel was clean and the staff was very friendly. I am satisfied enough that I would stay at this hotel again for the comic con next year.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are delighted you could join us for Super Megafest, and intend to stay with us again for the event next year. Our staff loves hosting such fun and unique events as comic cons. Thank you for your feedback on how to improve your experience next time. We are sorry the breakfast buffet and pool area did not exceed your expectations. We will look into the temperature of the pool. If you choose to stay at our hotel for another event, we also offer complimentary breakfast as a dining option to start your day. Until next time, safe travels! Rick Skinner General Manager

so, I wouldn't go here on vacation, but it was fine for one night for a seminar. I did not participate in the free buffet breakfast, so I can't speak to that. I did, however, order room service and it was very reasonably priced and the portions were quite large. The nice man that delivered the food to my room was pleasant and brought me an apple. The front desk staff were polite, but not overly friendly, except for the guy that checked me in..."what's going on, ma'am"?" the room was old, but clean, for the most part. very minimal dust, if any. the lunch buffet we got at the seminar was quite good, but the green beans were spectacular! it was really, really quiet, even though there was some sort of dance party going on. I barely heard any other guests. the towels were very nice. they seemed brand new and quite fluffy. I was NOT a fan of the Pantene 2-in-1 shampoo and conditioner. I should have brought my own. the elevator was loud, but since there are 4, I could not identify which one was loud. since there are 4, there was never a wait.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are delighted to know you had such a lovely stay with us when attending your seminar. Our room service and onsite dining options offer a great selection of food with friendly service, and we certainly invite you to try our complimentary breakfast the next time you join us! It's a great way to start your day. We hope to see you again the next time you have a business meeting in the area. Rick Skinner General Manager

A very good stay over all. If you go here for a event. Ask not to stay in the rooms next to the elevators. People get very rowdy and are loud. If you need a good nights sleep this is not the room for you.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We apologize if you were disrupted by the groups near the elevator. We pride ourselves on our guestrooms providing quiet, restful accommodations to our guests, and recommend if you ever experience anything like this at our hotel again, let the front desk know immediately so we can do everything in our power to remedy the situation. We're here to make your visit the best it can be! Rick Skinner General Manager

I attended the Supermegafest 2017 with my 14 year old daughter. The room, the décor, the staff were WAY above par. The breakfast buffet was incredible and appealed to every want or need. The Supper buffet on the main area of the hotel was incredible as well. The room was apportioned well, and the place was clean, neat and showed a sincere attention to detail for the best guest experience. I will stay again in October for Supermegafest Fall 2017 and would recommend the BW Marlborough to ANYONE planning on being in the area. Well done!!!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for sharing your five-star review! Super Megafest is such a fun and unique event, and we are honored to be the host. We are so pleased to know the accommodations were perfect for you and your daughter. For those attending events onsite, staying with us makes the entire process simpler and more rewarding. Our free wifi, complimentary breakfast, onsite dining, free parking, and indoor pool elevate the experience and turn your event into a full vacation! We look forward to seeing you again in the fall. Rick Skinner General Manager

it's alright as hotels go. Location is ideal for business travelers. Noisy hall ways and thin walls. Can hear water running all times of the night. Key needs to be redone all the time. The breakfast is quite nice and varied. Jitney service to the trade center is handy.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
We are sorry we did not exceed your expectations during your recent visit to our hotel. Noise is typically not an issue with our guests, and we apologize you experienced this. In the event our guests have any inconvenience, we invite them to notify us right away so we can attempt to remedy the situation. If you are ever in the area again, we hope you will give us the opportunity to improve your opinion of us. Rick Skinner General Manager

Disgusting. Low class. Rude staff. Dirty sheets. Rampant theft, can I say more? Avoid. Run for the hills, sleep in your car, do anything but for the love of GOD, don't pay MONEY to stay here. I have been all over the world, if I wanted to stay at a hotel in a third world country I would have gone there.

Great hotel and rates... Staff was very polite and helpful. I got in and was asked if I was a member of AAA, however I received that rate. I got in at about 9 pm. From a very long day traveling. Bed was really nice, and slept well. Breakfast was amazing!

We were here with our family while the husband had to work. The staff kindly accommodated our need for flexible check-in and check-out. The breakfast was amazing with both hit and cold options every day and a great variety to choose from. The price of the hotel alone was better than any other in the area and included a pool and the wonderful breakfast! We keep coming here for our business trips.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am so pleased we could offer your family a valuable, enjoyable stay while your husband was here for work. We truly offer a tremendous value to our guests, with great amenities like free wifi (perfect for the kids), complimentary breakfast, an onsite restaurant, and an indoor heated pool. We look forward to your next business trip with us! Rick Skinner General Manager

From beginning to end one incident after another made my 3 night stay sad. I work hard for my money and use this business trip as also a treat staying in a nice hotel. But the issues that arose and the lackadaisical ness with which the staff met my concerns turned the little get away into a I just want to leave feeling.

Overall the stay was enjoyable. I was miffed when one of the desk clerks mentioned we didn't get the $1.99 breakfast pkg added to our room b/c we were there for the expo. I was highly disappointed in the price of the breakfast and dinner buffets. Too expensive for the quality and options offered. House keeping came by to empty the trash ONLY (it didn't have that much in it). The bed wasn't made... found that interesting. We put the card on the bed so they wouldn't strip it, but we expected it to be made. ABOUT THE CARD. It seems to make most sense to have placing the card on the bed as the exception, not the rule for keeping the sheets on the bed. Makes me wonder how many people remember to put it on the bed to keep the sheets on them. The lamp beside the bed was shorting out, didn't work more than 3 minutes and then didn't work at all. The coffee pot in the bathroom was a joke. You pour the water in per directions and it came straight out (couldn't even get the cup in place fast enough, much less have it hot)... frustrating. I reported the issues on check out as we stayed only 2 nights. There was a smoke alarm placed right above the head of the bed. It had a green light that made an eerie glow over the bed. My husband had to cover his eyes to sleep as he is sensitive to light in the immediate area. It was reminiscent of alien abductions or something LOL The waitress and mgr of the restaurant (dinner Fri night) were up-tight, there was an underlying static, weird energy from both of them. They made us (there were 4 of us, guests of the hotel) feel like they needed the table when they came over multiple times. We asked them if they needed the table, but they insisted they did not. The waitress seemed un-nerved, like something had happened and she was anxious. An al la carte breakfast option would be nice. Having to pay $10 for a bowl of oatmeal and a cup of coffee is ridiculous. Offering free coffee to guests would be nice as well. There are hotels that are much less expensive that offer that option to their guest. The hotel was aesthetically pleasing, the room was clean, the staff was friendly. We will most likely stay at another hotel for next year's expo because of the cost and the food options are not worth staying at the hotel to eat. We found other hotels that are less expensive and food options that are the same or better quality for less money.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry our amenities disappointed you during your recent stay. Thank you for bringing this to our attention upon checkout, but we highly recommend guests bring up issues like the lamp, housekeeping, smoke alarm light in the moment. That way, we can make amends immediately and get the guest back to enjoying their stay. We hope you will consider us again for next year's Expo. Rick Skinner General Manager

Great service, excellent value. Deluxe hot breakfast buffet, great selection! Restaurant staff very helpful and courteous. I stay here every year for the natural living Expo and I love it! Plenty of parking also.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
So happy to know you were able to stay with us for another Natural Living Expo! This annual event is such a delight, and we continue to offer its guests an enjoyable expo experience time and time again. From our free wifi to breakfast and a warm, welcoming staff, we have everything guests need to make the most of their Expo visit. Hope to see you next year! Rick Skinner General Manager

Every November, I attend the Natural Living Expo and stay at this hotel. I have never been disappointed and I look forward to coming back here, year after year! The staff are wonderful and my stay is always enjoyable. I'll be back in 2018!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Welcome back, and congrats on another successful Natural Living Expo! This event is so much fun to host, and we love welcoming its guests, year after year. We make sure their experience is enjoyable from start to finish, and I'm so pleased to know you had another memorable year. See you at the next one! Rick Skinner General Manager

This facility does a great job in accommodating hundreds, maybe thousands of attendees at this event. The staff is very courteous, and I don't know how they manage to feed all the attendees who eat in their restaurant. Ayaan, the hostess, was particularly helpful when I was there, and she and the wait staff were very attentive to my needs. I would recommend this Best Western to anyone who is looking for a venue for an event, or to anyone who simply wants to spend the night.

Clean room, very friendly front desk. I was especially pleased with breakfast - terrific buffet spread with all the breakfast staples. I arrived very early, and the staff, Leidy, Jeff and Ayaan, treated me like family.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I will certainly pass your kind words on to Leidy, Jeff and Ayaan. Whether staying for one night or a whole week, we go out of our way to make our guests feel like family. From complimentary breakfast in the morning to a clean, quiet room at night, we look out for our guests and anticipate their needs to make sure we're providing the best experience possible. Hope to see you again soon! Rick Skinner General Manager

Food in the restaurant was of poor quality. Smelled smoke in our room and reported it to front desk was told they would be right up to investigate nobody ever came up. Small lightning / rain storm and the hotel lost power for approximately 15 seconds with my son and his friends being trapped in the dark in a stuck elevator 15 seconds is an eternity.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I offer my most sincere apologies that no one came up to your room after reporting you smelled smoke. This is unacceptable, and completely unlike our staff who are committed to the highest level of customer service. I will discuss this with our staff promptly. I also apologize for your son his friends being stuck in a dark elevator when we lost power, however briefly. I hope you will give us another opportunity to exceed your expectations. Rick Skinner General Manager

Rooms were clean and staff was friendly. Had all the amenities we needed. A nice place for families. They also did a fantastic job running the automotive conference I was there to attend. Pool was well maintained.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I hope you enjoyed the automotive conference! We had a great time hosting the event at our property, and I am so pleased you had a lovely time with us. Our property is certainly great for families, but we are also a fantastic location for business travelers attending conferences onsite or nearby. With amenities that make a difference and a staff committed to customer service, we're a clear value for all types of travelers. Thank you for sharing your five-star experience with us! Rick Skinner General Manager

Surprisingly good WiFi - FREE! Great bar and breakfast facilities! Comfortable well priced rooms. Breakfast was freshly made and a good variety of items. Did I say good WiFi - FREE! good WiFi - FREE! Did I say good WiFi - FREE?? good WiFi - FREE!

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Our free, dependable wifi seems to made quite an impression on you – and how could anyone blame you! Whether it's getting ahead of emails from work or sharing vacation pictures to your favorite social platform, having wifi you can count on is crucial for all travelers. Why pay for such a basic amenity? We don't think you should. We also think it should be available to every guest from the comfort of their own room. It's just one amenity that really sets us apart from the competition. Thanks for your review! Rick Skinner General Manager

I had a person unlock my door with their key and walk right into my room while I was in bed at 10:00pm then was called down to the front desk a half an hour later to get it cleared up, I was so wound up after that I couldn't fall asleep until the wee hours of the nigh, making my long drive home very difficult. If I didn't have to stay here for business I wouldn't, and I'm going to do everything in my power not to stay at this best Western again.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I would like to express my deepest apologies for what you experienced at our property. This is completely out of character for our guest experiences, and I am looking into this incident directly. I hope you will give us another chance to show you our typical level of service. Rick Skinner General Manager

This hotel is a lot of fun as the event I attend here. They are very nice and very relaxed during this convention and it is appreciated. However they said that I could not have a free breakfast due to my rate which was over $100 a night and I have like the second highest ranking for Best Western. I was sorely dissapointed that I spend so many nights with Best Western every year and then cannot even get a free breakfast regardless of my group rate I am loyal to best western nationwide and that was not taken into account. It may seem like a small thing but how much would it have hurt to give a diamond level member a free breakfast

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am so sorry for the treatment you experienced at our property. ALL guests are invited to partake in our complimentary breakfast, regardless of Best Western Rewards status. This breakfast is available from 6:30am – 11am at Zachary's Restaurant. I would like to discuss this incident with you further. Please contact the hotel, so we can make an attempt to remedy this. Rick Skinner General Manager

Not the quality I was expecting. Room was not very clean, nor was the heating/cooling working and outlets in bathroom, no refrigerator that was requested for medication. Elevators were not working and other conventions were going on, no access to stairwell at certain times of the day

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I apologize for your experience at our hotel. It is not typical of our quality of service. We pride ourselves on our cleanliness, responsiveness, and ability to provide every guest with the same high quality care, regardless of ongoing events. Please reach out to the hotel so we can discuss you experience, and attempt to remedy the situation. Rick Skinner General Manager

Friendly staff that is often pushed to their limits by understaffing at hotel during peak time. Nice and comfortable lots of amenities but often too crowded to take advantage of them. Food is good but pricy, hotel is noisy and often very busy. Good location, and overall a great place but always problems with elevator, check in drop off and parking.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I apologize for what you experienced while our hotel managed a busy event. We work hard to ensure we exceed every guest's expectations, no matter what is going on at the property. I am sorry this was not the case with your visit. I hope you will join us again in the future, and give us another chance to impress you. Rick Skinner General Manager

Enjoyed a very nice event at the Best Western in Marlboro while at the NEAC trade show. The vendor and buyer dinner was so nice. The staff was friendly and accommodating. The food was good and hot. They had a great band for the event. If you host an event there, ask for them. Easy to get to and a good place for a meeting.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. I'm happy to know we could help make your NEAC trade show experience so enjoyable. We are a great location for events both small and large. Hosting an event can be stressful. Our experienced event staff become a seamless extension of your team to ensure your event goes off without a hitch. You can count on our commitment to customer service. I hope you will join us again in the future! Rick Skinner General Manager

My first stay at a best Western in quite a number of years. Was visiting for a convention on site. Very clean hotel and great service from staff. Room was pretty standard but very clean. Two items worth noting: The Wi-Fi was fantastic leading to very good Internet service. It was nice also for once to be in a room with a sufficiently large TV. The towels were soft too. I don't see that very often. Only two minor concerns: The beds were full size rather than queen and as I see in almost every hotel, very low grade toilet paper. If a chain would attend to that, it would really give them an advantage even though it may seem like a small thing.

I stay at this hotel several times a year for work, and the staff is always incredible - Specifically Ayaan and Jeff at breakfast, Sean at the bar, Cameron at the front desk, and Debi. They often have a full hotel when I'm there, and no matter what the circumstances their staff always goes above and beyond to make your stay go as smoothly and as comfortable as possible.

Always have a good stay. Comfortable room, great staff. I can recommend this hotel. Always stay here when when I come to Marlboro. I come here 4 times a year and it is always good. The points are also an asset.

DEB WEB and her staff have all your needs covered...great bar/lounge & with a free breakfast who could ask for more!!!! Rooms are renovated, clean & beds are comfortable. Great price/value relationship!

The Best Western Royal Plaza Hotel and Trade Center is a very well managed property. The property offers a great amount of space to conduct a meeting or conference of a large magnitude. The staff was extremely helpful and attentive. The overall appearance is out dated but cleanly at the same time.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your review. We are a great location for business meetings or conferences of any size. With amenities like free wifi and complimentary breakfast, we're a great value for both groups or individuals. Our friendly and accommodating staff also make hosting an event here an enjoyable and worry-free experience. We look forward to your next visit! Rick Skinner General Manager

I have stayed at the Royal Plaza Hotel for trade shows and it has always been a very pleasant stay. The hotel is nice and clean. Staff is very friendly and helpful. Rates are very favorable and it includes a buffed breakfast that is both healthy and keeps you full for the rest of the day.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! We love hearing from repeat guests. Our hotel is a great property to host a trade show. We have plenty of meeting space, free wifi, and complimentary breakfast every morning for guests! Pair all that with our friendly staff, and our value can't be beat. We hope to see you again soon! Rick Skinner General Manager

I always stay here for a trade show down the street, and its always a pleasure. The staff is what makes this place, they always recognize a familiar face. Deb Web, Sandra, and Anaan (sp?) are always making my stay better. Breakfast is a huge plus here, the hostess and waitress make it a very pleasant experience.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! We love hearing from repeat guests. I will pass your praise on to Deb, Sandra and Anaan. Our customer service is just one of the many things that set us apart, and we're always looking for opportunities to make our guests' stays enjoyable. We look forward to your next visit! Rick Skinner General Manager

I stayed there for 20days, the check in staff, restaurants, bar, room service, I would love to thank everyone for their support and home welcoming to my family. Wish everyone the best of Luck and Hana misses you ALLL

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! Long-term guests really start to feel like family, and I am so pleased you enjoyed your stay with us. I will pass your praise onto the entire team. We invite you to stay with us again, even if it's just for a little while! Rick Skinner General Manager

A musty room odor and loud cycling of a/c unit blower made sleeping difficult in this somewhat dated hotel. Staff was very courteous and rooms seemed clean. Small microwave and mini fridge were available but closet storage was limited. Conference price was reasonable and the hotel is spacious with the trade center off site, which allows for a brisk walk or drive unless it's raining.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry you found your room did not satisfy your expectations. We encourage our guests to let us know if something is wrong with their room, like a loud AC unit or the musty odor you experienced, so we can make every effort to remedy the situation in the moment. We want to make sure every guest gets a good night's rest while they stay with us. Rick Skinner General Manager

The staff were all helpful. The breakfasts offered many choices and were delicious.The water quality was great, and often there is a smell of mold in hotel water. We had several rooms for our family wedding and everyone had a good experience. We would stay here again if we traveled to Boston.

The hotel is well located in the surburbs of Boston so is great for someone who wishes to avoid the bustle of the city while on business but wishes to have a quiet related atmosphere to resort to each day. Great value, nice amenities such as the exercise room and the heated indoor swimming pool makes this a good location almost any season. The best part of this hotel is their quality free breakfast, and the very courteous staff that run it, from the head, I believe her name was Ayaan to every staff working there. Unfortunately, the same could not be said of everyone at the front desk. We had a defective coffee maker and my wife always needed that in the morning and at day's end. Needless to say of reporting this to the front desk the attitude of the staff there was quite dismissive, and then he promised to send someone to change it and just never did. Besides that small issue this is a great hotel that we will recommend readily.

Hotel had a lot to offer plus close to other places to eat and shop. Staff was well informed and helpful. Had information on local churches and shopping centers plus went the extra time to print information. All in all pleasant stay.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! I am so pleased you enjoyed your stay with us. We go out of our way to make sure we exceed each guest's expectations and treat them with the highest quality of customer service. I hope you will join us again in the future. Rick Skinner General Manager

I have stayed at this hotel and worked with the staff in planning an art conference for several years. A great group of people to work with. Rooms are always clean and comfortable. They have gone out of their way to accommodate the unique needs of our organization.

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
Thank you for your five-star review! We are so pleased we continue to be the venue you rely on to host your art conference. Whether your party consists of one guest or one hundred, we make a point of showing the same level of dedicated service to all. I hope you will continue to allow us to be your conference venue for many years to come. Rick Skinner General Manager

This hotel was mediocre at best. I was traveling for a convention, and just booked this hotel because it was part of the convention. I would definitely stay off site and drive over next time. It is pretty old and out dated, and not especially well cared for. The elevator inspections were expired. The only good thing about the free breakfast was that it was free, and I got what I paid for. lol

rickskinner60, General Manager at BEST WESTERN Royal Plaza Hotel & Trade Center, responded to this review
I am sorry we did not satisfy your expectations during your visit. I can assure you our elevator inspections are not expired, and I will look into what you saw. I hope you will give us another chance to impress you in the future. Rick Skinner General Manager