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A Memorable Hotel Experience
A Memorable Hotel Experience
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Bathtub in disrepair, no WiFi, and a terrible odor in the room, not to mention I had to leave after one night due to my employer and the manager would not refund one night.
Hot and not in a good way! AC could not keep it below 75 on a 85+ day. The outlet by the bed is so loose it falls out immediately! Which means your phone/alarm is half across the room. I recommend you also bring your own pillows. Breakfast was sub par. It is by technicality a full breakfast. Eggs (salt pepper and hot sauce them it helps), biscuits, sausage, potatoes, juice, apples, ect. Basics. Pool was clean but recently opened so it was to cold for me to get in. When I talked to staff about these things the next day at check out. I was told "ok".
Here for work for 4 days. I read the review and drove 30 miles to somewhere else. Some coworkers stayed here and said it was pretty good. I get here and realized I been here before. Each door has a pod of rooms surrounding a courtyard with a pool. Beds are so comfortable and I had no problems sleeping during the day working third shift. Showers were good and the breakfast was hot and tasty; they are northerners don't hate them because of their biscuits and gravy. Over all a really good stay at a pretty quiet area.
The rooms reeked of cigarettes and even weed. After driving 11 hours, we had to go to 4 different rooms to find one that was tolerable. The continental breakfast was literally set up in a random room, which also had a weird smell. Not sure why it wasn't in the lobby area like all others. A worker randomly dumped the cigarette stand on the ground and left it for the remaining 3 days I was there. Overall this was the worst place that I have stayed.
I wish I could give 0 stars. First room smelled like smoke, staff were helpful and moved me, but new room smelled like axe body spray. I learned that was covering up weed smell. Shower was gross with a broken stopper. No closet, broken TV. Toilet ran all night until I turned off the valve. Did not get to sleep because neighbors were partying until midnight and smoking weed and cigarettes. Fire alarm went off at 6:45 AM. Front desk worker did not know what do do and could not communicate with me or contact a manager. I asked why it wasn't a wired system and what the emergency protocol was and no one knew. Someone came who did not speak any English and pulled it off the wall but could not answer if it was a battery or a fire. Maintenance spoke a little more English but also could not answer my questions or put me in contact with a manager. I packed up and left before I could take my meetings, have breakfast, or do laundry. I had to take my meetings in my car and the manager never called me. Why don't your staff know how to respond in an emergency and why aren't you replacing the batteries often enough that it doesn't terrify and wake up guests???? There are no sprinklers or wired system, but the fire Marshall told me that hotels get grandfathered in to old codes, so definitely do not stay in an old hotel in Manasseh.
Place smells like a smoke house. Front lady did give me a refund back. Place also looks like It has some kind of mold growing, curtains are dirty. Just no bueno. No bueno. Needed the 200 min character. Trashy trashy trashy trashy trashy snd just simply trashy.
We stayed for one night while traveling. We rented two rooms. Room one faucet in shower did not work. Room two shower faucet worked but the water was barely warm. Room two toilet would not flush. I would never stay again. This hotel is in desperate need of maintenance. I addressed it to the front desk without much of an apology for such a poor experience.
The hotel appears to have been recently renovated by looks of fresh paint and updated room decor. The staff were exceptionally helpful, courteous, and promptly responded to our concerns. Our room was very clean, quiet and comfortable. We were on second floor and didn't mind the absence of elevator. The only negative was that even though our room was very clean, freshly painted and non-smoking, the room still had a scent of cigarette smoke. The hotel is conveniently located to many sites and we enjoyed the pleasant hospitality of all workers.
I was somewhat disappointed with this hotel. I booked it because it was close to the bull run battle sites. I read the mixed reviews, but figured I would give it a shot. Well (supposedly) the kitchen is under renovation so they only have ‘to go' bags. I stopped the first morning to get us one: one apple, one yogurt, one juice, and one muffin for two people. The hotel is just old and tired. It has a nice layout and a very large pool area (even though it was too early for pool season). In its prime it was probably a great hotel. Now the rooms are old and in need of renovation. Each room does have a microwave and refrigerator, individual air conditioner and an iron and board (which we boomers appreciate). There is no elevator and the rooms have an old smell to them. As a best western diamond member, I would not come back to this hotel.
Dear Don, Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our in-room amenities and great location, we are sorry you weren't more impressed with your overall stay. We are constantly working to improve and will be sure to share your comments with our team. We hope to have another opportunity to welcome you back and impress you further.
I would give it a 0 rating if I could. Disappointed with my one night stay here as a first time customer. Im not one to write negative reviews about a place but this one serves it. I stayed for 1-night only on May 1, 2024 and reached the hotel around 2am of which I had informed in my pre-checkin of my arrival time being after midnight, and came to find the hotel locked all around. I knocked on the front door and waited for about 5mins and no one came and then circled the entire hotel to find homeless people staying on the premises. Being tired and exhausted from a long trip in I called the hotel and explained to the front desk guy that I have a reservation and he finally came and opened the front door. This was only the beginning. After I checked in, I went to my room only to find out that there is no water coming from my shower!! Then I contacted the front desk guy and he came to look at it and realized it's not working. Then, apparently the hotel was fully booked that night and he gave me another room which had no tv inside of it. I requested a refund for my stay with all of the inconveniences and shortcomings after just trying to have 1 comfortable night stay as a traveler at the hotel. So unfortunately, the new room although had the shower water running (hallelujah) the water kept getting full in the tub and the faucets were old and worn out, on top of that the shower curtain was dirty with stains, and the towels didn't look the cleanest either with a hair or so spotted. I somehow managed to get through this one night and as I was departing the next morning I had spoke with the front desk agent regarding my refund as the guy on duty overnight mentioned that he doesn't have authority to do it and will leave a note for his manager to do it the next day. Then the front desk agent the next morning told me that there manager isn't in yet but will do it once he's back. Okay, fine. I had to leave of course and took the manager's card so that I could follow up with him. After another 24 hours I didn't see any reflection of a refund on my account and so I emailed the manager, Jagannath, only to not hear back after three business days and not receive any sort of reimbursement/refund for the problems experienced during my one night stay. Goes to show how much the hotel quality lacks as well as the management team. I will NOT be back to bring my business to such a filthy, and non-accommodating place again and would not recommend it to others either.
Thank you for sharing your experience. We're sorry to hear about the issues you encountered during your stay. We understand your frustration, especially after a long journey, and it's clear that we did not meet your expectations. Rest assured, we are addressing the concerns you've raised to ensure they are not repeated. We invite you to reach out to us offline to continue this conversation.
The owner and general manager were in the room next door to me yelling and arguing, after 10p.m. I called the front desk to ask if they could be quiet because I had to work in the morning. The owner called me and said I complain too much. He called the police to make me leave, at 11p.m.!! I had to pack all my things and leave at midnight!! I never made any noise! The owner is rude, unprofessional, hostile, and offended that I complained his yelling next door was loud. He kicked me out because I rightfully complained about his noise. That is unbelievable to me that this was his response. A responsible, professional owner would have simply quieted down, but this hostile jerk kicked me out??!! I want every penny I paid to this place refunded to me! He caused me such anxiety, stress, and hardship, all because HE was loud next door to me. His privilege to have the Best Western name on his building should be revoked!
Thank you for expressing your concerns to us. The incident you described is certainly not in keeping with the high standards you associate with our brand, and we apologize wholeheartedly for the inconvenience you experienced. We'll discuss your comments with the parties you mentioned, and we ask that you reach out to us at your earliest convenience so we may gather more details. This will allow us to address your concerns properly. Your feedback is valued, and we hope for an opportunity to deliver a better stay in the future.
I made a prepaid reservation at the Best Western in Manassas through Priceline. When I arrived after a long drive, i was closed. There were signs on the doors that it had been closed by the city because it was structurally unsound. I called Priceline to try to straighten it out, and after a hold of 20 minutes I was told by someone who barely spoke English that computers were down and they could do nothing to help me. I was NEVER notified that this motel had closed.
Thank you for reaching out. Please accept our apologies for the inconvenience, as this is never the experience we want for our guests. As you booked this reservation through a third-party site, Priceline is best equipped to assist you with your billing concerns. We wish you safe travels on the road ahead.
Beware ! The hotel cancelled my reservation 12 hours before I was expected to arrive because the County closed the hotel because of a structural issue!! The hotel offer me no help to find another room on Memorial weekend !! The county closed the Hotel !!!
We appreciate your understanding we have no control over county did good for safety reason we 100 % refund and offer you 100 % discount for your next stay. We understand the situation more than anyone else. we so sorry about inconvenient. please contact me extn 7302.
Good front desk staff, friendly & helpful housekeeping good, good price, light on breakfast selection because of supply chain issues, couple of neighborhood quirks, but overall fair deal, mostly fit my needs
Thank you for visiting Best Western Battlefield Inn. Our housekeeping team will be pleased that you appreciated their hard work. Although it's unfortunate you had hoped for additional options at breakfast, we trust you still found it a convenient way to start your day. Safe travels, and come back soon.
The pillows and Bed were so comfortable the room was very clean. The front desk and cleaning ladies were very pleasant. The breakfast was very good lost of options. Will definitely recommend Best Western to friends and family. We will definitely be staying again.
Dear Miranda, It was truly a pleasure to host your recent stay at Best Western Battlefield Inn. We're thrilled to hear you had such an enjoyable experience and that you appreciated our clean, quiet, and comfortable accommodations, as well as the opportunity to try our delicious breakfast selection. Thank you for taking the time to share your positive review and recommendation, and we very much look forward to your return!
The hotel has a very nice staff. The rooms are cleaned daily. No traffic noice. Breakfast is at 6 am. The hotel is very convenient to an array of eating places. It has a restaurant onto the hotel Wich is also convenient.
Dear Calvin, It sounds like we were able to provide you with all you needed to have a top-notch stay, and we couldn't be happier. Thank you for staying with us and allowing us to show you all we offer our wonderful guests. From a delicious breakfast to start your day to clean accommodations, you will surely have a great time at Best Western Battlefield Inn. Come back anytime!
Room was cleaned, Manassas - a great community ... a great place for a visit any time of the year .... nice place ! lots of good restaurants and parks and Civil war (Battlefields) places Abraham Lincoln visited during the Civil War. I like all the Trains which pass through the town. Manassas a suburb of Washington D C ...
Thank you and appreciate your time to review us. we really thank you from every corner of the the world of hospitality industry team and people we care about everything thank you.
In addition to the guests with dogs barking and loud music and weed smoking, you get management that smiles and very pleasantly does nothing. Manager Sharma (maybe the owner) was the worst in this regard. The cops even showed up at 2:00 am with automatic weapons drawn because motorcycles starting up in the parking lot frightened another guest that thought they were gunshots). We wandered in the middle of night because sleep wasn't an option and saw some strange things...a pregnant woman in some sort of distress was pleading with the front desk for a room. Also, a young man on a bike was riding through the parking lot while preaching loudly in a nonsensical way. It was a circus and we had a front row seat!!
Dear M#@$ I Feel bad for your Experience I was not even aware of anything the situation pls contact directly so resolve the issue .
A historic hotel with a conveinent location Near many resturants and shopping. It is on the main road of Manassas near I-66. A great value with friendly staff and manager. Like Patton said - I shall return!
Dear Alan, Making guests feel special is our top priority, and we are thrilled to know we succeeded with you! Thank you for taking the time to share your kind words about your stay, our staff, and our wonderful, historic hotel. It would be an honor to welcome you back to Best Western Battlefield Inn.
On a road trip through Virginia, this was our first night stay. The room itself was clean and comfortable. The TV did not work (remote batteries dead?) That did not matter, as we both did not need to watch TV. The hotel itself is situated in an area with a lot of highway traffic, and I was concerned about noise, but this was not a problem either. The appearance of this facility is SAD! Chipped concrete on the sidewalks and around the pool deck, outside doors that did not work, feral cats all around, with someone feeding them outside one of the rooms. The breakfast was DISGUSTING! The "omelet" was a rubbery disc of something, with cheese in it that had a powdery texture, and the sausage patty was filled with something other than meat! Very limited options on the morning we were there. I also think that this facility is housing some homeless folks as well...
We are so sorry about your experience with us, we apology and request you to give us another chance to serve you better and fix all listed items found wrong. Hope understands the situation and give us chance to prove better in future, thanks.
This used to be a very nice place to have events and stay over. The place is aged and dated. It was construction going on when we were there and other guest were rude. Guest threatened to call police because event music and starting of motorcycles.
Thank you for taking a moment to leave your thoughts. We are sorry to hear about your disappointing experience with us, as it is always our hope to provide our guests with an exemplary experience. Please accept our sincerest apologies that we did not live up to your expectations based on past experiences. We are thankful that you reached out to share your experience, as your valuable feedback helps us to better serve our guests. On behalf of our entire team, we wish you happy travels ahead.
The rooms were a little dated, but the beds were very comfortable, and the room was clean! They offered food and drink that made evening comfortable. The hours were short, but the food was good! The front desk staff was fantastic and very friendly. Thet catered to any request I had and at every opportunity assisted me.
Thank you for your time in review and business we appreciate your support .
Great place good manager ,receptionist clean rooms have complementary breakfast I would definitely recommend staying here if there is any rifraft people or trouble the manager throws them out they have a security gaurd very good restaurant in hotel that has room service
Dear Bob, Thank you for choosing Best Western Battlefield Inn to host your stay. It is good to hear that you liked our friendly, helpful staff and delicious on-site food and beverage options. We look forward to welcoming you back in the future.
Clean, comfortable bed. Felt safe. But entire hotel felt very shabby and run down - broken tiles, peeling wallpaper, etc. In need of major renovations and freshening up. (now typing more words to meet minimum required for review, sorry readers)
so sorry must visit soon with 100 percent perfection with 100 percent discount!!!!!
I work construction great place to stay with best rates in town. Has breakfast. Lunch buffet. A bar with restaurant out side pool. Community grills in courtyard all I need to enjoy my stay after work . I have stayed her multiple times. If you choose not to eat there there is many restaurants in walking or driving distance of the hotel
Thanks for your time for reviews and hope we will have another chance to serve you better .
Nice room...fridge was leaking though, I can hear everyone coming in and leaving the building...gee I hope little billy got his french toast since he was screaming at the top of his lungs demanding it which also woke up the dog that started barking at 7am.
thank you for your time for reviews and your business .
i have stay there before, and the staff there was great and nice that is why i went back to Best Western Battlefield Inn the people working there are nice. the food in the morning is hot and good. when you check in to the rooms they are clean and smell good.You know how sometimes you can clean a rooms and the room can still smell Not Best Western At Battlefield Inn. if i have to go to a hotel again it would be Best Western Battlefield Inn.
Dear Cassandra, Reading your review truly made our day! It was wonderful to welcome you back to Best Western Battlefield Inn for your most recent stay, and it's great to know we were able to provide another enjoyable experience and that you appreciated the excellent service our team provides. Thank you so much for taking the time to share your positive review, and we very much look forward to your return!
Worst hotel I have stayed in so far in our 5 month road trip. Everything is bare minimum. The place was far from filled and they put a family with noisy kids next to us - with a pass through door. Why do they? The pool was freezing - too cheap to use a little heat. The outer corridor doors did not work. Breakfast was a joke, ran out of eggs at 8:00 for a breakfast the closes at 9:00. And grounds were shabby. Find another place.
Dear Ms. Sandy, we are so sorry about your expectation and experience you had we we are new management team just took over weeks back and we try our best level of service in your next visit- please give us a chance to make your another stay memorable...
Family used the banquet hall.for.a weddi g and we did the complete setup and breakdown. We asked for the staff to assist with removal.of trash and they refused. We had to hide set up trash in hall way and add to event trash at end of night. I had a ha dicap room, the shower was stopped and water overflowed out and when we tried to dial front desk, phone not working. I use cell phone to notify and the night clerk was rude and unprofessional. The saving grace was the mor ing clerk who was apologetic and very helpful. I tried to use sink outside of bathroom and hot water was a trickle.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The facility in Manassas VA. is poorly ran. The rooms smell of smoke. The facility is not well maintained among other things. I am here for a school function (not my booking.) I ask for clean towels two different times. They tried to give me brand new towels that have never been washed. The daytime front desk person told me they are very busy and since I didn't want "new clean towels he couldn't give me any. Try again that evening different front desk employee named Marshall. He proceeds to lie and tell me the towels had been laundered as they clearly had not been. At this point I'm beyond frustrated. I state I have never been to a hotel where getting a clean towel was an issue. He begins to argue with me and goes as far to tell me "I will treat him with respect." To say the tow front desk staff that I dealt with were rude and unprofessional would be a gross understatement.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Very clean rooms, quiet environment. The morning commute in the area can be a little busy so that's off putting but overall happy with my stay. Close to a mall, a couple civil war battle ground tours. Stay was very friendly and informative. Offered to help move my stuff into my room.
Dear paulandrewbarrett1, Thank you for choosing Best western Battlefield Inn for your stay. We are very pleased to learn that you were happy with the stay. We will share the positive review with our team for them to motivate to do the job even more better. We hope you will choose us again when you are in town. Thank you.
Stopped while traveling. Good location. Just stayed one night. Ok value for money. Only had double beds available so it was a tight squeeze for 4. Definitely would have preferred queens but school vacation it's hard to find
Thank you so much for your review !!!
Good amenities for the price paid. Interior courtyard is great for safe walking. Washing machine and dryer is of good value. Pets are welcome. There are many places close by where you can dine with a wide prices.
The staff especially Rebecca was awesome, friendly, empathic and professional l. The hotel is very outdated, falling apart and dirty. Mold, cororsion, and water damage was everywhere. We had to switch rooms immediately after checking in. You would be better off sleeping in your car.
Dear Alesa, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
I stayed in this BW overnight due to weather/highway winter conditions. This was a huge BW probably built for busloads of kids coming to visit Washington DC in the "before times", but only a few overnight guests appeared to be there. Plenty of parking (free). The room was basic, clean, and warm. Plenty of soap/shampoo amenities and towels. There was a small coffeemaker in the room. There was no coffee or any kind of continental breakfast items in the lobby the next morning (understandable). There were several fast food places within close walking distance. This was a good, decent place to stay on the outskirts of DC when you just need to get off the highway.
Could see through heat/ ac unit. Parking lot dark , found used needles in bed of my truck day of departure. Hood rats wondering around after dark . Muffins n black water for " coffee " Older place run down and NOT for family ! In my opinion.
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
This hotel is a good value for the price you pay, it is quiet, but there was no public internet machines for several days. Staff was aware of the internet problem. but the problem persisted for several days after the holiday was over.
Basic but good. Standard two-stored motel. Free parking though not sure where is motel parking and where is public parking. Breakfast-to-go is basic but good. Same as the room. Internet connection is good. Not convenient AC sockets.
Do not stay here. Too many things are in disrepair. There are a lot of construction workers on long term stays that oggle and harass female guests. My door did not lock properly and I observed other unlocked doors as well. The shower didn't drain properly and I was told it was because too many people were showering at once. I was unable to schedule housekeeping service for a 3 night stay. There are safer cleaner options in the area. Try the Comfort Suites.
Dear Che, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations
The pool was murky and gross. The walkways were trashy (example orange peelings were left on our walkway from Thursday to Monday). The staff was rude and uncaring. When we complained our room smelled like pot they basically said it wasn't their problem. The safe in our room would not open/work. Card key doors to the outside/parking lot did not actually close or lock. Nice proximity to the shopping area but otherwise not a good place to stay.
Dear qutpnut, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
Lobby was small and nice, but the rest was very worn down. Our bathroom door didn't close and the bathroom fan/light made a noise so horrible we showered in the dark. They do not service the rooms unless requested. I was sick in bed one day and threw up into a bag, but some of it got on the bed. I asked for new sheets but the (rude) employee said that I should have made the request before 11 and housekeeping had gone home. (I didn't get sick until well after 11). So I had to sleep on it. Cigarette butts all over, no elevator (I was carrying over 100 pounds), shady extended-stay guests. The restaurant, however, was DELICIOUS!!!!
Dear SamM3456789, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
Significant accessibility problems, air conditioning was the loudest appliance I've ever heard, but the beds were VERY nice and firm. Super supportive, got great sleep other than the ac noise, not a lot of movement transfer.
Dear Starleighs, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
Where do I start? I had to stay here for a convention and this was the host hotel. The staff was rude and didn't care to help anybody and seems like we were a nuisance to them. Not to mention they don't have a elevator and the pool was disgusting and cloudy. The landscaping was hideous which goes to show they don't care about their appearance. And we never once got room service that tidied up our beds or gave us fresh towels or new shampoo bottles. They just didn't bother. I never will come here ever again.
Dear eqrachael, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
The place was pretty run down and needs a serious all over scrub. The pool needed way more chlorine for the summer time. The staff seemed very confused any time you asked a question and there was no water pressure
Dear kristenmkiel, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
The room itself was ok, but in need of a very good cleaning! My daughter walked across the floor and her feet were black!! Cob webs all over the room. The bathroom seemed clean, but the hot water was lacking and the sink and tub took hours to drain! There were homeless people sleeping on the grounds and it seemed everyone was smoking pot...made our room smell like a skunk attacked it!
Dear Jennrt413, Thank you for taking time to share your feedback with us. Your feedback is very important to us. We apologize for the series of inconvenience that happened during your stay. We will make sure to check with our maintenance and housekeeping team for the issue that was mentioned. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations. Thank you.
When you think of The Lucy Show, Andy Griffith and Dick Van Dyke, you normally think of the period of time around the early 1960's, which is about the time this property was built. And, to make matters worse, I think some of the furniture in the rooms of this place also came from that period of time. The air conditioner, even though turned down to 60 degrees, managed to poke out air that was about 75 degrees and it was so noisy, you could not sleep. There also were no wash cloths in the room and the entry mechanism did not work properly. I believe this was a waste of time and money and I could have probably slept better in the 18-wheeler truck that I drive for a living.
Dear James, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
We just needed a night of rest after flying in to town. The reviews mostly said positive things. First thing you notice is that it is an old hotel painted to appear new. The area where you'd drive up to and check in was roped off as the ceiling collapsed. The pool is being serviced and is not usable and unsightly. The non smoking room reeked of cigarette smoke smell. Then there's the yapping dog next door. That was the first 5 minutes. Asked to change rooms. Next room not smell but on corner first floor. Walls are thin. Too late to change hotels. I took a shower, for the hot water, turned the knob to the right not left like most faucets. Then the tub drained very slowly. I tried to go to sleep.We heard flushing of toilets, walking above us, running outside, screaming of profanity, loud music much of the night. Also sounded like someone was next door trying to force their way into the next room while screaming foul language. I got scared. I put my ear plugs in and tried to sleep and hoped no one came into our room. Then the alarm clock in the room goes off at midnight. Startled us. I quickly unplugged it. At some point we finally slept but we can't wait to leave this horrible place! Don't let other reviews fool you, never stay here! This place was the biggest mistake of my travels. Oh and one more thing the cloth chair was filthy. Something dripped and solidified on it. I didn't want to put my luggage on it. See picture. Also there was an old air conditioner full of paint chips. Luckily did not need to use it.
Dear PamelaS3700, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
If you're just looking for a quiet place to stay, you're fine here. If on business - pay a little more and get one with decent internet service. Food in the area is easy, so is shopping. The room is clean. Despite all the advertising, there is NO breakfast - coffee and water is IT in the lobby.
Check in and out were quick and efficient. Room was clean and as promised. The included hot breakfast was nonexistent. There was no attempt to compensate with pastries and fruit or even a notice on the door acknowledging the inconvenience. Added expense and stop were unappreciated.
Dear Rob, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
Rooms had hard wood floors. Overall not a bad place to stay a night. The AC unit was on the floor that is next to their desk. It wasn't the best placement. I could only cool the one side of the room. The door lead to a courtyard and in the courtyard is the pool. I felt pretty safe.
Dear Guest, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of the AC in your room. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We are pleased to know that you feel safe and safety of our guest is very much important to us. We hope you will choose us again when you are in town again. Thank you.
My room was clean, but I had to call security during the night due to loud music, screams, doors slamming and people running past my room...very scary place to stay. The exterior is old and run down and very unattractive. I could not recommend this facility to an individual or a family.
Dear Seaside491676 , Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
I stayed at the Best Western Battlefield Inn as they were the host of a large music event called Midwinter Meltdown. The ballroom served as a great place for the live music as well as the included meals. The Inn also provides a good and free breakfast.
Dear LastMangolnPA, Thank you for choosing Best Western Battlefield Inn for your accommodation. We are very pleased to learn that you liked our service and the event hall. We hope you will choose us again when you are in town. Thank you
All was very well tks for asking it's was about my 8th time there I will be back soon. This is my second one I'm filling out. I did one last wk.” sorry but asking for 200 characters are a bit much. When I have already did this. Now I feel like I'm have to come up with things to write to get to the 200 characters.
Dear gmhstoneit, Thank you for choosing Best Western Battlefield Inn for your accommodation. We hope you will continue staying with us. Your feedback and business is very important to us. We hope to see you soon. Thank you.
Best place to stay in the area! I travel a lot for work and always enjoy my stays here . Staff members are very helpful and cleanliness is a top priority at this hotel . I would highly recommend this place to anyone!
Dear J4092YRgaryl, Thank you for choosing Best Western Battlefield Inn for your accommodation. We are pleased to know that you loved our service and the stay. We have shared your experience with our team and they are very much pleased to know that their hard work have paid off. We hope that you will choose us again in future and give us a chance to serve you even better. Thank you.
Pretty good value. Friendly staff. Bed was comfortable. Far from the best breakfast I've had, however.. I was able to use point for this stay so I was somewhat forgiving. There is a nice pool which, of course, was not open the to the season but on a hot day, would have been nice.
Dear Jon P, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations
Mold all over bathroom tethered curtains in most rooms as you walk through the courtyard fan in bathroom goes off and on all night upside bed was ok. Our room was right by a parking lot entrance which that door hung and did not close had to yank in closed not real secure. Did not really see any staff so can't comment on that when we arrived a notice on the front columns that building was unsafe something about a car hitting it should have ran then but we pre paid no refund
Dear Jsovanski, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
I would definitely recommend Best Western Battlefield, for stays near the Manassas and surrounding areas. The location is extremely convenient with plenty of restaurants and shopping in close proximity. The rooms are comfortable and fully equipped. They also have plenty of parking and a nice outdoor space.
Dear Johnsonporschea, Thank you for choosing Best Western Battlefield Inn for your accommodation. We have forwarded your feedback to our team. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are hoping that you will choose us again when you are in the town. Thank you.
Price for the room was excellent. Hotel is clean but dated. If I had to take a guess it was built in the 70's. It appeared the hotel exterior has recently been painted. The room was a non smoking but it smelled as if someone had smoked in it. The room was clean. For the price I would go back if staying for a night or 2, if I was on vacation for any length of time I would probably have chosen a different hotel.
Dear Wayne b, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We have assigned our housekeeping and maintenance team to check all the rooms for possible smoking smells if there is any. We take serious actions if we find anyone who smoked in the room. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations. We hope you will be back for not only 1 or 2 nights stay but for more.
Great hotel! Very clean room, comfortable beds, nice breakfast and Very friendly and helpful staffs. Plenty of dinning and entertainment options in the local area. We really enjoyed our stay with this hotel.
Dear KPrasad83, Thank you for choosing our Best Western as your place to stay while in town. We are delighted to hear the comfortable bed, friendly service and more met your expectations and you had a great stay. We appreciate your feedback and looking forward to welcoming you again.
It took 30 minutes to check in to our room on 9/6/19. The air conditioner was extremely loud -- when it started up, it sounded like a propeller jet and then rattled loudly after that. Also, the toilet ran. One night, 9/7/19, there was a VERY loud party in the restaurant, and it was very disturbing. We called the manager to ask how long it would go on & they said until midnight or 1:00. We said that it was very disturbing and not really fair to hotel guests. No apology was offered. Our key cards got unprogrammed once during our visit as well. Furthermore, the breakfast times seemed very early; on weekdays, it was only available until 9:00, and on weekends, 9:30. On the upside, the breakfast was decent -- the waffle batter in particular was quite good & just the right consistency, which is unusual, and they had shakers of cinnamon & sugar to put on it. The coffee was also better than what many lower end hotels offer. There are lots of other hotels in the area. I would suggest at staying in one of those.
Dear Jodyyrk22, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. We apologize that the AC was loud and toilet ran and the party was loud on Saturday. We have asked our maintenance team to check on the rooms and they have already fixed the AC unit. We have forwarded your comments on breakfast to our breakfast team and they are very happy to learn that you enjoyed our waffle and the coffee. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations If we can be of any assistance please give us a call us 703-361-800. Than you
I hosted an All White Party in Sept in the upstairs Ballroom and the place was Simply Beautiful, The Staff especially the Events Coordinator Srijana Pudasaini, she was wonderful from start to finish...They were always on hand at a moments notice from start to finish. I could call her after hours, if needed..We blocked off Rooms at the Hotel and all the Guest loved the rooms. There is nothing I would complain about...I would HIGHLY recommend them to host any event. Great location right off the highway, and easy to find.
Dear necey1967, Thank you for choosing Best Western Battlefield Inn for your event. We appreciate your business and feedback. We loved having your event here at Best Western Battlefield Inn. We hope you will consider us for your future events too. Thank you
hotel looks iffy on the exterior but room 172 was clean and the courtyard is nice and has a pool, green space, and an area with barbecue grills and seating - a good place to hang out with friends. The dog walking area was narrow. The first room I had smelled smoky even though it was supposed to be non-smoking - probably from the vent - and the key lock didn't work well. The new room was fine though. I'd recommend Best Western to upgrade the locks and clean the vents. The manager and all other staff were nice as well as helpful.
Dear Vazquerp2017, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We have started working on the exterior renovations. We have taken care of the room 172 and have assigned maintenance team to work on the key locks and the vent. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations. If we can be at any assistance please contact us at 703-361-8000. Thank you.
Hotel is a bit worn but clean and in a good location. Close to the concert venue, Bull Run, and numerous restaurants and shopping. Booked for the Pool only to be told it was closed for both my stays there as was the onsite restaurant bar. Morning complimentary breakfast was good
Dear Thomas, Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We are glad that the location and the nearby shopping attractions made your stay comfortable. We will pass out your good compliment to our breakfast staff. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.
This place is a dive. My sons went on a Civil War historical trip and stayed at this hotel. They each came back with dozens of bedbug bites. Manager said he had an exterminator in the room and didn't find anything. Sure, buddy. This was the ONLY hotel at which they stayed. Further more, the advertised pool, which would have been a great resource on a hot August day, was closed. It had not been treated for weeks and was completely overridden with green algae. This is a hard pass. I've never left a bad review before but this place is legitimately a public health risk. I've included a picture of my son's back just so you have an idea what two nights in a room “without bedbugs” looks like.
Dear Guest; Thank you for reaching out to us. We take matters like this very seriously as guest comfort is very important to us. We have contacted our pest control company again and assure you we are doing a thorough investigation of the room one more time, while that is taking place, the guestroom will remain out of order as we take the proper steps necessary to remedy anything we may or may not find. At this time we have had no other reports. We know that does not take away from your experience, we greatly apologize for any inconvenience this has caused.
great place to stay close to DC! Sharma and his staff go all out to insure your stay is memorable. The motel is an older motel but is well kept, clean, and has many amenities. You will not be disappointed with your stay in Manassas!
Dear bighoyt64, Thank you for choosing Best Western Battlefield Inn for your accommodation. We greatly appreciate your business and feedback. I have shared your wonderful review with my team. Your good words will motivate my team to serve even better in future.
Our room was clean and comfortable. The AC System worked great, the beds were comfortable with nice linens and soft pillows. Our room was quiet, we had plenty of nice towels and the bathroom was large. The one thing that I thought was odd was that the free breakfast ends at 9 am.
Dear Nancy T, Thank you for choosing Best Western Battlefield Inn for your accommodation. We are glad that your stay was great. We will share your wonderful feedback with our housekeeping, maintenance , front desk and all our team members. We have noted your feedback on timing of the breakfast and have forwarded to the upper management to have it extended until 10:00 am. We hope to see you again in future.
Very accommodating and willing to help. Very welcoming at front desk and a bar and food inside motel if you dont want to go anywhere. Room are kept clean and cleaned daily and very well maintained. And no issues with people bothering you vehicles
Dear Welder, Thank you very much for staying with us. I will forward your feedback to all our front desk and restaurant staff which will motivate to do their job even more efficiently. I hope you will consider staying with us again in future.
I reserved a king bed room. When my husband and I got to our room we discovered our room had 2double beds and that the AC wasn't working. I called to the front desk and informed them that I had requested a king room and that the AC wasn't working. I was informed that they were out of king rooms but would move to another room with working AC but it would be a handicap room. We moved to another room with double beds to discover that tv didn't work. We were told to unplug and plug back in and it should work. At this time we were already frustrated enough and were ready to leave make a 2hr trip back home at 3am. The young working the front desk did everything she could to help and informed us she would be giving us a full refund. On top of all of this we decided to walk over to restaurant to get something to eat. While there was a guy who stated he worked there and the bartenders confirmed he did needs to be fired!! The guy told my husband numerous times he wanted to F*** me which made me extremely uncomfortable and my husband asked him numerous times to walk away. It go to the extreme where we the bartenders ask him to stop and yelled F*** you to them and they at that point kicked him out.
Dear Guest, Thank you for your feedback regarding your recent visit to our hotel. It is disappointing to learn we failed to provide with you a pleasant and memorable experience for your travels. We understand the frustration you have about the AC not working in this weather, and in order to correct the problem we have already replaced the room with new AC. As you mentioned earlier about one of the employee being respectful to you and your husband, please accept our sincere apology. We have taken this very seriously and have investigated the situation, we will be taking a proper action. We do not encourage our employee for such behavior. If you are in town next time, we hope for you to give us a second chance and make everything right. we hope to see you soon again.
Always very clean and staff is friendly and helpful. Pool is great. Stay here multiple times month and always have ape sent time. Beds are comfortable and room dark. breakfast is good and hot. Always look forward to staying here when I have to be in a hotel for work.
Dear Guest, Thank you very much for the feedback. Your feedback and business is very much important to us. We hope to see you again soon.
The room had a bad odor, bugs were present. Room was not clean. Staff did not know much. Had to check out and move to another hotel. Beds we uncomfortable and small. Very small rooms no where to move around.
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 703 361 8000.
Reception team extremely helpful. Manager not available when requested to speak with him, although we could call his mobile phone if we wanted at a cost to ourselves from our English mobiles... err no thanks. We had a leak in our roof after a rain storm. Reception arranged a change of room very quickly. New room the toilet broke at 3am which my husband fixed. A biker group had prearranged a party weekend at the hotel which we were not informed about. The bikers were great and so we're the bikes...lots of Harleys etc however not at 2-3am when the were coming and going, not good for a full nights sleep. Neither was the outside pool party with a live band. The band themselves were good, but would've been nice to be informed. Wouldn't stay there again. We were offered a discount on our stay for our noise issues etc which we accepted. Only gave service a Very Good cos of the reception team. If the manager was available service could've been excellent.
Dear Guest, On behalf of our entire team, We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If We can provide any assistance, please don't hesitate to contact us directly at 703 361 8000.
Had I not been extremely exhausted , driving over 5 hours calling on business accounts and not paid before looking at room , hotel in general . Would have never stayed at this hotel . My room was in the far back at the end of outside isle ( this due to later finding the majority of the workers employees here are Hispanic & live here!) employees have all the rooms close to lobby, dogs barking in room 3 rooms most of night, birds chirping in trees ALL night, room was so dated , thought I had entered the twilight zone of a flipping crack house on Bourbon street New Orleans, ( never been in one of course) seen on TV only , but this place certainly fits the bill. Majority of guests who stay here are construction workers, not a place for family & business travelers. Runnnnnn Forest runnnnnnnnnnnnnnnnn.
We extremely sorry for your bad experience and hope make your next stay memorable on our best level of service can resolving your request please contact us if we can do anything to make you happy .
I booked three rooms. In two of the rooms the safe did not function. All three rooms had a strong musty smell. In one room, the shower did not work, (No water). The building was definately in a state of repair. Doors to exit the room areas were blocked off.
Dear Charles, We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. Your feedback is very much important to us. We want to make things right. So, please give us a call at 703-361-8000. You can also email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning you back your business.
We have used Battlefield Inn for Rolling Thunder for the past 8 years. We absolutely love this hotel and the staff. They are the best!! The rooms are clean and very comfortable. I highly recommend this hotel for the best price and comfort. Thank you Battlefield Inn Best western for taking great care of all of us bikers!!
Thank you for your response.we appreciate your business and see you next year .
The hotel is very easy to find just off major highways. It is close to restaurants and concert venues. The room was very comfortable and quiet. I had a peaceful stay and restful night. The restaurant offers fruit, danish, a variety of cereal, eggs and waffles for breakfast.
Thanks for feedback!!!
This hotel is an excellent value with a great location. The rooms are very clean and comfortable, with a fridge, microwave and coffee maker. The daily breakfast is scrambled eggs with sausage, a waffle maker, plus fruits, drinks cereal, etc. The location is just off the interstate in a great area for restaurants, etc., and is within 5 minutes of the Bull Run Battlefield. Access to rooms is from parking areas around the hotel, with access doors leading to each set of rooms. There is a second floor, but those rooms are accessible only by outside stairs - not awful, but the first floor is easier.
Thanks for feedback !!
Easy to get to and plenty of fast food chains around hotel. Within walking distance to Burger king. Literally across parking lot. Check was easy and Pain free. Rooms are decent size, very clean and everything works. Comfortable bed.
Thank you for letting us a chance to serve you, we do take great pride on excellent customer care that we tend to provide each of our guests and seems like we met your expectations. Thank you for your great review, that means a lot for us. Sincerely,
We had high hopes for this hotel after staying in a really nice Best Western in Titusville Fla. The people at the desk were very accommodating. The room was not up to par--the bathroom was clean but the tub was very dirty--The heater/AC did not work at all--only a fan. Overall the rest of the room was just ok--not an appealing place to stay. It was pet friendly which is why we chose this place but will not stay here in the future.
Appreciated about the feedback that the way we can correction , we really apologize for the situation and we make sure next time will check everything is perfect for you .
We stayed at this hotel from November 14 till 15 in room 249. We got a bottle of water and 2 snacks when we showed our member card. We were lucky; on Wednesday the restaurant/bar next to the hotel offers a free dining to the guests. It was a buffet so you could make your own tacos. The breakfast was all right and it is served in the restaurant/bar next to the hotel We told the person at the front desk that the backdoor between the parking and the rooms (the closest to room 145) does not lock. They were not aware of this. They did not solve the problem right away, although this is a security issue. The room is nicely styled, but the quality of the TV is poor.
As a frequent visitor to the Best Western in Manassas I feel this hotel has the best location and atmosphere. The staff are always very nice and helpful. For the price the rooms are in good condition. This hotel also has a bar/lounge to chill in after a long day.
Beautiful, solid Best Western Hotel. Perfect location if you visit an event at Jiffy Lube Live Bristow VA.Good price/performance ratio and very friendly staff at the front desk. Probably the most important thing for us..... The room was absolutely clean and beautifully prepared.We felt completely at home in this house. Free parking available.
I stayed at this hotel on 10/22/18 and have no complaints about the hotel. We used the self service laundry which worked perfect and loved the variety of breakfast food at the restaurant located next door. The room was clean and well stocked with amenities needed for our one night stay. Bed linens were clean and the bed was very comfortable. For less that $100 a night you won't find a better hotel. I would stay here again.
Thank you so much and I am glad you enjoy your stay with best western battlefield inn . please let us know if you will back next time so that our team can make something special for you . thank you from our entire team Sharma General Manager .
My husband and I thoroughly enjoyed our stay at the Best Western Battlefield Inn, in Virginia, this past weekend. The staff is very efficient and the hotel had everything one could want. The bed was to die for! It was too cool to enjoy the large pool but we will be back! If you want a nice hotel to just relax, this is the one!
Dear hugginssr2018; Thank you for choosing our Best Western as your place to stay while in town. We are delighted to hear the comfortable bed, friendly service and more met your expectations and you both had a great stay. We appreciate your feedback and looking forward to welcoming you again. Sincerely, Sarah L. E-Commerce Manager
The breakfast buffet was good. I wouldn't bother to write a review of this motel but I have never seen a motel floor this dirty. It is laminate flooring and there was visible grit and dirt, so much so you could see everywhere you stepped. Everything else was clean. I think maybe the person cleaning this room just forgot to clean the floor. I used two wet towels to mop the worst up. I would not put my bare feet on the floor. For this reason, I will never use this motel again.
Dear Deborah; We would like to thank you for your feedback and taking the time to share your concerns with us. We are certainly sorry to hear the cleanliness of this room did not meet your expectations or ours better. We will review this further with housekeeping to ensure that our guidelines are enforced and we will continue to assist them with final inspections so our rooms remain clean and fresh as we strive to provide every day. We are sorry to hear this one experience as soured you from trying us again and allowing us the opportunity to show it was a one time unfortunate issue. Thank you, Sarah L. E-Commerce Manager
Excellent hotel, would recommend anyone to stay there if needing lodging in that area. Staff was very friendly and helpful at check in and check out. Breakfast was great. I hope to stay there again when my work sends me back to that area.
Dear rutlegsteven; We would like to thank you for being our guests and taking the time to share your recent experience. Our goal is to provide a relaxing, friendly environment where our guests feel at home; we are delighted to see we have done that and exceeded your expectations. Thank you for choosing to stay with us and we hope to continue to be your first choice for accommodations when back in the area. Sincerely, Sarah L. E-Commerce Manager
The hotel is very nice. Good beds, Good breakfast, Clean. We had a few problems with the room during our 7 night stay but the front desk took care of them and made us feel like we mattered to them. I would recommend this hotel if you are looking for a good value.
Dear Beth; Thank you for choosing to stay with us for your visit to the area. We are pleased to hear the comfortable guestroom, friendly staff and more met your expectations well. We appreciate you bringing the items to our attention and allowing us the opportunity to fix the issues, and for the compliments that we handled it promptly and without hesitation. Our guests satisfaction remains our top priority and ensuring they have a great experience is something we strive for everyday. Thank you again for your business and recommendation to others. Sincerely, Sarah L. E-Commerce Manager
I stayed here to attend to some business in Manassas. The bar downstairs is very nice and the room was clean and comfortable. The air conditioning unit is just a cheap window unit built into a box and boy is it loud. I had to keep it running because it was like 88 degrees outside. It is so loud it's hard to have a phone conversation in the room. I wish I could stay here again in the future but will probably try another hotel next time I'm in Manassas
Dear Fred J: Thank you for choosing our Best Western as your place to stay while in town. With a goal to provide our valued guests a home away from home when travelling, your feedback regarding the noisy AC unit caught my attention. We would like to apologize for that and wish we had the opportunity to either check that for you and see if we could repair it or change rooms to one that did not have that issue. We know that we could have resolved this for you and regret we did not have the opportunity to do so. We will share your feedback with the appropriate Manager as we continue to improve upon our services. Thank you, Sarah L. E-Commerce Manager
Great hotel! Great bar! We stayed here after concert at Jiffy Lube. We will definitely use this as our go-to hotel when going to concerts. The staff was very friendly. Live music in the bar after concert.
Dear LinsMR; Thank you for choosing our Best Western as your place to stay after the concert at Jiffy Lube Live. It was a pleasure having you as our guests and we are thrilled to hear you had a great stay. We appreciate the compliments for Addy's and delighted to hear you had fun and found the whole experience exceeded your expectations. We look forward to being your first choice for accommodations for the next concert, or just a weekend getaway. Sincerely, Sarah L. E-Commerce Manager
I'm not sure what the other reviewers loved so much about this place but I found it average at best. This older styled motel is conveniently located off I-66 which is why I chose to stay there. The motel sits back from the road with a Shell station and a Burger King (under construction) out front. There are gas stations, shopping and restaurants nearby. The front entrance is somewhat torn up and there are several work trucks with trailers parked in the lot because of the aforementioned construction. The motel is designed around a central courtyard with pool. All guest rooms are on the sides and the back. The front has the lobby, a large restaurant-bar and party rooms. If you're staying on a weekend I would inquire about any on-premises activities because we could clearly hear the live band outside in the courtyard. However we could not hear the noise once inside our room which was on the back side. But, I'm guessing those guests staying on the side rooms may not have gotten a good nights sleep because of the proximity of their rooms to the front of the motel. There is a pool (no lifeguard) which i didn't use but it looked inviting and several guests on Saturday were taking advantage of the beautiful weather and the clear water. There are several tables with umbrellas around the pool and a cabana at each end with picnic tables and charcoal grills for cooking. A nice touch. Entry to the rooms and courtyard o is by a pass card from the parking lot. Lighting in the parking area is exceptionally poor. There are no luggage carts and the sidewalk areas leading to the rooms is in need of cosmetic repair. All rooms exit to the outside (no hallways). Our room was a good sized one-bed space with a vanity and a bath/shower, sink and commode separated from the vanity by a door. The room has imitation-wood vinyl flooring and beige painted walls. Housekeeping did a fine job keeping the room clean. Amenities include TV, m'wave and fridge. Lighting is very good at the vanity and adequate in the rest of the room. There are three good-sized mirrors. The walls are a bit thin and you can clearly hear water running in the walls but we did not hear our neighbors talking. The bed was comfortable but the four pillows provided were small and poorly padded. Bring your own. Breakfast is better than average motel fare with scrambled or hard boiled eggs, sausage, fresh fruit and juice, waffles and cereals, breads and coffee. The front desk personnel are friendly but some aren't very efficient about taking care of customers' requests. The price for a night's stay varies with the day of the week. We paid an average of $98 for two nights. I won't stay here again. There are too many other places in the area with good reviews and similar or slightly higher room rates.
Dear Mrfiz; Thank you for being our guests and taking the time to share your experience with us. We are a family friendly hotel that enjoys welcoming many guests year round from business travelers to those relocating to the area. We understand that some things you liked such as the comfortable beds, quiet room, courtyard layout, breakfast was good and a nice variety. I am sorry, however, that overall, our hotel just wasn't what you typically find appealing and certainly apologize for not meeting your expectations better. We appreciate your honesty. Your valued feedback allows us to make changes where we can. Thank you again and if you ever need a place to stay, we welcome the opportunity to have you stay again. Sincerely, Sarah L. E-Commerce Manager
This is a very large Best Western and has a restaurant on the property which is a bonus. Our room was nice and clean and we did like the double walk in shower. The breakfast room is quite large and will accommodate quite a few people. A great variety of offerings and everything was fresh and tasty. I appreciated the dried cranberries, nuts, etc that were offered for the yogurt. The only down side was patrons in the restaurant/bar came outside to the central area where the pool is located and were shouting and calling around each other, slamming doors etc. I am guessing this wouldn't be an issue on week nights.
Dear jesse; Thank you for being our guests and choosing our Best Western as your place to stay. We are pleased to hear the newly updated guestrooms, variety and good choices at breakfast and more met your needs and expectations well. I am sorry, however, there were a few patrons that were a bit rowdy during your stay, we will speak with them and remind that there are other guests in house and to please keep their voices down when traveling to and from their rooms. We do hope you choose to stay again next time your travels bring you to town. Thank you, Sarah L. E-Commerce Manager
Mr Kamal was very helpful and friendly. The room was all clean and stocked . The restaurant and the bar service was a plus features which I was not expecting. the choice of food and drink was adequate. Definitely a place to stay during weekend as they play live music !!!
Dear adbhesh; Thank you for choosing our hotel as your place to stay while in town. We are pleased to hear the friendly customer service from Kamal started your stay off well and you enjoyed your time with us. Thank you as well for joining us at Addy's restaurant, we appreciate the feedback for the food, atmosphere and lively music that is featured weekly. Your feedback will be shared with the team to motivate and encourage them to keep up the good job. We hope to welcome you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
We had a wonderful stay at this Best Western hotel, exterior makes you skeptical added with construction at the front. Once you get to lobby, its something different. Clean, quite and nice courtyard. I loved the upgraded room with laminated floor, way better than filthy carpets most other hotels have. Staffs were polite and professional and breakfast was good. TV was not quite in par. All snowy pictures, but didnt affect my stay.
Dear Amanda; We appreciate you choosing our hotel as your place to stay while in town. Sorry for the temporary construction, we are excited to have a restaurant built on our lot, we are also preparing our outdoor pool for the opening season coming in a few days. We are delighted to hear that you enjoyed the new rooms and updated flooring, as well breakfast. We did receive a report that the TV was giving a few rooms some troubles and contacted our vendor for assistance. Thank you again for the great feedback and for being our guests. We hope to be of service to you again soon. Sincerely, Sarah L. E-Commerce Manager
Excellent rooms, there was a goodie bag with a light snack provided by the hotel in our room, everything was clean and tidy. We were waited on by excellent staff who ensured that everyone in our group was comfortable. Check out was streamlined, which was amazing since we had reserved 12 rooms.
Dear mary; Thank you for choosing the Best Western Battlefield Inn to host your group event while in town. It was a pleasure having you stay with us. I am delighted to hear that you all enjoyed your stay and found the customer service, added touches like the welcome gift and more exceeded your expectations. I will share your praise and kind words with the staff to encourage them to keep up the great job. We hope to welcome you again next year or whenever your travels bring you back to the area. Thank you, Sarah L. E-Commerce Manager
Nice clean hotel. Friendly, courteous staff. Very near Civil War battlefield. Rooms open onto an interior courtyard with pool. There is a restaurant on site. Quite close to Washington DC. Had a nice stay. Hotel was surprisingly quiet.
Dear Shanghai-McCoy; We appreciate you choosing our Best Western as your place to stay while in town, thank you. We are pleased to hear the amenities, location's proximity to the Battlefields, Washington DC as well as the quiet room made for an enjoyable and relaxing stay for you. We hope to welcome you again next time your travels bring you to the area. Thank you, Sarah L. E-Commerce Manager
everything was perfect -great location ,enjoy free dinner at addy's bar and place to play hourse shoe,corn hole and very good paking - next to 66 -at weeked - live band . must try this best western -will visit again .
Dear chammikoketa; Thank you for choosing our Best Western as your place to stay during your travels. We are very pleased to hear the location just off I-66, complimentary guest appreciation dinner, lively entertainment at Addy's, and the games in the courtyard made for a memorable and enjoyable experience. We will share your feedback with the team to encourage them to continue to think outside the box on ways to ensure of guests have unique and fun stay. Thank you, Sarah L. E-Commerce Manager
felt very welcomed at this property. a nice location, restaurants and shops very close. the staff and housekeepers were friendly, and kind. i enjoyed my restful nights sleep at this property. i will be staying at this property again.
Dear Arthur; Thank you for choosing our Best Western as your place to stay while in town. With a spirit to serve we take great pride in offering our guests a welcoming place to stay and delighted to hear you had a wonderful stay. We appreciate you sharing with us the comfortable bed, friendly staff and more exceeded your expectations. Thank you again for your business and feedback. We look forward to welcoming you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
Located just off interstate 66, in house restaurant and bar with friendly staff and full menu, full breakfast, courtyard with pavilions and in-ground pool. Rooms are very clean and up to date with mini fridge, safe, cable with 100+ channels
Dear collinh; We would like to thank you for being our guests and taking the time to share your recent experience. Our goal is to provide a relaxing, friendly environment where our guests feel at home; we are delighted to see we have done that and exceeded your expectations. Thank you for feedback for Addy's restaurant, our friendly staff and updated rooms. We will share your positive feedback with the team and do hope to welcome you again during your travels. Sincerely, Sarah L. E-Commerce Manager
Stayed for 2 nights. One of the double beds had two very defined stains on the bed. The bathroom toilet was dirty. The bed was not comfortable. Unless they take care of some things there I would not stay there again.
Dear bnameche; The team wishes to thank you for bringing this to our attention. We take great pride on delivering an exceptional hotel experience during your travels, and I see from your feedback that unfortunately we have fallen short of our goal during your recent stay. Please accept our sincere apology for condition of the bed and bathroom. We regret that it affected your stay negatively as it a fixable item. We will do our best to replace the mattress as quickly as possible and already took care of the toilet. Thank you again, we do hope to see you again. Sincerely, Sarah L E-Commerce Manager
Exterior little worn down but great interior. Very clean room, beds were comfortable, everything perfect for our need. Staffs were courteous and very friendly. We enjoyed our stay, n btw breakfast bar was nice too.
Dear kprasd; Thank you for choosing to stay at our Best Western during your travels, we appreciate your business and review. I am pleased to hear the friendly customer service, newly updated rooms and more met your needs and expectations. It was a pleasure having you stay here and we hope to welcome you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
If you just need a room, this is a good value. However the place is worn out from use over decades and to cover up the fact, literally everything to include sidewalks are all painted a beige color. The breakfast and service were above average. Since every room has access from common walkways, it is a bit noisy from normal activity outside.
Dear kevin; Thank you for being our guest and taking the time to share your recent stay with us. I am pleased to hear the breakfast, customer service and value met your expectations and needs well. We are newly renovated and all guestrooms and exterior has been redone as well as the lobby. I am sorry to hear that the exterior courtyard rooms are not to your liking, we understand that some guests prefer interior corridors and found that even with outside entrances, we are a pretty quite hotel. Thank you again for your business and feedback. We welcome the opportunity to have you stay again if needed. Sincerely, Sarah L. E-Commerce Manager
Here's the best bit - king size bed was extremely comfortable but the extremely loud air conditioning/heater ruined my stay. It was like having a truck in the same room. Avoid rm125. Other than that this motel type hotel was as expected. The beer in there bar was ok but the food was uninspired. Also when I order an appetiser I don't expect my main dish to arrive 5 mins later. I don't like watching it go cold in front of me.
Dear Simon; On behalf of the hotel and restaurant, we would like thank you for bringing this to our attention. We take great pride on delivering an exceptional hotel experience during your travels, and provide a relaxing dining atmosphere with good food from Addy's. I see from your feedback that unfortunately we have fallen short of our goal during your recent stay. Please accept our sincere apology for the noisy air conditioning unit and timing of the meals as well as the lack of flavor. We regret that it affected your stay negatively and will use your feedback as a teaching moment to continue to improve upon our services. Thank you again for being our guests we are sorry to hear that you did not have a better experience. Sincerely, Sarah L. E-Commerce Manager
This hotel quickly became my hotel because of wonderful services. Professional staffs, clean and comfortable rooms and breakfast in the morning makes me to feel like home. I highly recommend this hotel to everyone passing by.
Dear amanda; Thank you for being a valued, repeat guest of our Best Western. We are delighted to hear that we continue to meet your needs well and with each stay, exceed your expectations. Thank you for choosing us to be your home away from home, it is always a pleasure to welcome you and appreciate the recommendation to others to give us a try. We look forward to your next visit. Thank you, Sarah L. E-Commerce Manager
It was such a great experience spending time in Best Western. Felt like Home and had a great friendly service by the hotel employees during check-in and check-out. Neat, and clean rooms and the best price.
Dear Ishk; We would like to thank you for being our guests and taking the time to share your recent experience. It is always encouraging to read positive feedback from those that matter the most - you, our valued guests. Our goal is to provide a relaxing, friendly environment where you feel at home; we are delighted to see we have done that and exceeded your expectations. Thank you for sharing with us the value, service and more made for a relaxing and pleasant stay. We hope to welcome you again in the near future. Sincerely, Sarah L. E-Commerce Manager
We stayed at the Best Western as we were moving the next day to Tennessee. Hard to stay in a house with no furniture. I chose this hotel because we like Best Western and the value cannot be beat. The hotel room was very clean, quiet and the bed was comfortable. They also accepted pets which was important. Breakfast selection was exceptional. Staff were friendly. May stay there again when our house gets sold.
Dear Phillip; We would like to thank you for being our guests and taking the time to share your recent experience. We are delighted to hear that the value, comfortable rooms, customer service and more exceeded your expectations and you enjoyed your stay. Our goal is to provide a relaxing, friendly environment where our guests feel at home and know that they always have a choice when returning to the area. We hope to welcome you again and best wishes to you and your family for your new home and adventures in Tennessee. Thank you, Sarah L. E-Commerce Manager
We stayed here on an overnight trip during the recent winter storm. The rooms were spacious and clean with comfortable beds. The staff could not have been nicer. In addition, our daughter left her laptop computer in her room and we didn't discover it was missing until late the next day. We called the hotel and fortunately the cleaning staff had found the computer. They held it for our pickup on our way back through town. Thanks Best Western Battlefield Inn!
Dear Jim; Thank you for staying with us for the evening, we know there are a few choices in the area and appreciate your business. We understand how frustrating it is to get home and discover an item was left behind, happy to have found it to keep it safe until your return. It was no problem to hold that for you and we hope to be of service to you next time your travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
I traveled during the Christmas holiday. The Staff was very friendly. They made sure guests were comfortable and assisted them with any needs and concerns. I was glad I'd stayed here and not in another hotel where there were issues with the stay. Best Western thank you and have a great year. Looking forward for the next stay.
Dear irisd; We would like to thank you for being our guests and taking the time to share your recent experience. We are pleased to hear the welcoming environment upon arrival, the newly updated guestrooms and more made for a pleasant stay. Our goal is to provide a relaxing, friendly environment where our guests feel at home; we are delighted to see we have done that and exceeded your expectations. Thank you for choosing to stay with us and we are looking forward to welcoming you again. Sincerely, Sarah L. E-Commerce Manager
I wanna stay here for long because I like here and very excellent service and cleaning and they give points that make me enjoying was stay in comfort but not like here but right know here make me so happy
Dear Guest; Thank you for choosing our Best Western as your place to stay while in town. We are pleased to hear that you are enjoying your stay and find the service, amenities and more have exceeded your expectations. Your positive feedback shows that we are doing a great job with service and more and we appreciate your review. We do hope to continue to be your first choice for accommodations each time you are in town. Sincerely, Sarah L. E-Commerce Manager
Great location and value to folks passing through or staying a few days to enjoy Washington DC and surrounding area. The hotel was quiet and provided a restful experience during our down time. However, compared to other Best Westerns the breakfast bar had a lot to desire. It was minimalist on variety and some breads were stale. Even though the breakfast lacked...I still would stay at this hotel.
Dear Rick; With a goal to provide our valued guests a home away from home when travelling, we are pleased to hear that you enjoyed your stay and found the location and quiet room met your needs well. However, your feedback regarding breakfast caught my attention. We would like to apologize for that the quality did not meet your expectations or ours better, as this is not typical for our hotel and service. We will share your feedback with the appropriate Manager as we continue to improve upon our services. Thank you again for your business and review. We look forward to welcoming you again and providing a better experience. Sincerely, Sarah L. E-Commerce Manager
Stayed at BW in Manassas for the first time. will become my hotel very time I visit that area. Clean,comfortable, food was great and staff very helpful and friendly. All at a great value. Don't forget to eat and have a drink at Addy's.
Dear John; Welcome to the Best Western Battlefield Inn! It is a pleasure to welcome you as a firs time guest to our hotel. We would like to thank you for being our guests and taking the time to share your recent experience. Our goal is to provide a relaxing, friendly environment where our guests feel at home; we are delighted to see we have done that and exceeded your expectations. I am glad that you also had the chance to try Addy's while you were with us. We look forward to welcoming you again. Sincerely, Sarah L. E-Commerce Manager
I have stayed at a lot of motels but i honestly have to say Best Western was the best.the staff and the manager are 110%professional they will go out of there way to help you anyway they can its quite clean rooms you feel very safe the hot breakfast every morning is great! The food and spirits at the restaurant is very good they have live entertainment and free dinner every wed that is very good.if your traveling and you really want to relax and not have to leave the motel or you got to try Best Western they also have the best room service
Dear William; Thank you very much for the great feedback. We appreciate you taking the time to share your recent experience at the hotel and restaurant. We are very pleased to hear that you enjoyed your stay and the service, food and newly updated rooms exceeded your expectations. Our goal is to provide a relaxing, friendly environment where our guests feel at home; we are pleased to hear we have done that. Please come back and visit again soon. Sincerely, Sarah L. E-Commerce Manager
Spacious room with very comfortable bed, microwave and refrigerator. Staffs were very friendly and accommodating and attentive. Very good complementary breakfast. To a negative note, cable service was not on par. Overall it was a pleasant stay
Dear Inggarg; Thank you for choosing our Best Western as your place to stay while in town. We appreciate you sharing with us the great staff, good breakfast and newly updated guestrooms made for a pleasant stay. Your feedback also allows us to review and correct any deficiencies we may have. We are aware the cable was out of sync for the area and worked to correct this but it took some time to reset. We do hope to welcome you again next time your travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
A very nice stay at this Best Western. Front desk was nice, polite and professional. He went out of his way to accommodate us on ground floor. Room was very clean, nice decor and had everything we needed. definitely will stay again.
Dear Guests; Thank you for taking the time to share your recent stay with us. We are pleased to hear that the friendly service, newly remodeled guestroom and more exceeded your expectations and you enjoyed your stay. The best compliment we can receive is not only a satisfied guest, but one that will return. We look forward to welcoming you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
I stay at this Best Western often , Always a pleasure ! The staff and location are great . Plenty of eating places close by . Would recommend this hotel to anyone that needs a good nights rest and a good clean room .
Dear Gary; Thank you for being a valued, repeat guest of our Best Western. We are pleased to hear that we continue to meet your needs well and exceed your expectations with a clean and comfortable room, friendly service and more. We appreciate your business and the recommendation to others also. We look forward to your next visit. Sincerely, Sarah L. E-Commerce Manager
Excellent service, beautiful room decor, outstanding breakfast--everything was great here--so glad I picked this hotel! Front desk staff was very welcoming and helpful. Breakfast staff was polite and did a great job keeping the area refilled and clean. I would definitely stay here again--rooms include larger size mini refrig, microwave, and coffee maker--everything you need when traveling!
Dear Karen; We would like to thank you for being our guests and taking the time to share your recent experience. Our goal is to provide a relaxing, friendly environment where our guests feel at home; thank you for sharing with us the newly updated guestrooms, great breakfast, customer focused amenities and more exceeded your expectations during your stay. We appreciate the praise and look forward to welcoming you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
The room was very nice, clean & comfortable. Breakfast was amazing in variety & presentation. Staff is wonderful. BUT if you plan to use the internet for anything, find a different place to stay. No internet in this day and age is not acceptable & lowers the value of this hotel from excellent value to average or poor.
Dear Guest; Thank you for being our guest and sharing your feedback with us. We are pleased to hear the newly updated guestroom, breakfast and friendly staff met your expectations well. However we also noted that our Internet was not up to speed and we would like to apologize for any inconvenience that caused. We certainly understand in today's modern age how important a reliable and strong signal are to our guests. There was one day that there was a nationwide outage that was around November 6th, the vendor had to reset a lot of businesses and homes that this affected, it did take a few hours to correct. If there was any problems after that, we encourage our guests to let us know as it may be a simple reset that we have to do manually. We are sorry once again for this unfortunate and unforeseen outage. We do hope you stay again and we are sure it will be fully operational. Thank you, Sarah L. E-Commerce Manager
Everything and everyone here is absolutely terrific. The beds are amazingly comfortable. The rooms have plenty of space and are clean. You have a large selection of restaurants in the area and places to shop also.
Dear Matt; Thank you for choosing the Best Western Battlefield Inn as your place to stay while in town. We are pleased to hear you enjoyed your stay and found the customer service, comfortable beds, location and more exceeded your expectations. We hope to continue to welcome you when you travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
Sadly, the quality of cleanliness varies at this hotel per stay. They seem to have trouble with working key passes as well. The staff appears genuine in their concern and efforts to repair the issue per each stay.
Dear Paula; We know there are several great hotel options in the area and appreciate you returning to us. We are pleased to hear the staff continue to meet your expectations and provide the quality of service we pride ourselves on. We've reviewed your concerns with the hotel and understand they were able to assist you with access and key lock was functioning properly. Sorry to hear you had some trouble with it. With our doors, the key cannot remain still or in the slot too long, once you put the key in and wait for a light, then lift out, if it sits too long, it will not open. We also spoke with housekeeping and they assured us they took great care of your room with the same care they have provided with each stay. If there was something specific that you feel we are not addressing in terms of cleanliness, please let us know so we can correct it. We will continue to work hard and do all we can to ensure our valued guests, such as yourself, have a pleasant stay. Thank you, Sarah L. E-Commerce Manager
The rooms are newly updated and clean. Floor in my room was tile- no carpet. TV is a little fuzzy though. Hotel has exterior doors to interior court yard but has badged entry areas for guests for increased security. It is close to restaurants and amenities and the battlefield is only about 1 mile away. Convenient to I-66 and Washington, DC. Breakfast is very good. Hotel has a large bar/lounge area.
Dear Carecieg; We would like to thank you for being our guests and taking the time to share your recent experience. We are very pleased to learn the newly remodeled hotel and guestrooms, location and more left you with an enjoyable experience. Our goal is to provide a relaxing, friendly environment where our guests feel at home; we are delighted to see we have done that and exceeded your expectations. We hope to welcome you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
Stayed here at the end of a business trip on the way home. It was a very nice hotel, very clean, staff was extremely friendly, nice breakfast. Only glitch we had was the TV would not come on initially, but I called the front desk who had us unplug the TV and plug it back in a few minutes. They called a few minutes later to make sure it was working correctly. We appreciated their concern. The bed was very comfortable, the room was extremely clean and well decorated and updated. Would definitely stay here again.
Dear hrwendy; Thank you for choosing our Best Western as your place to stay while in town. We are pleased to hear you enjoyed your stay and found the newly remodeled guestrooms and hotel, location, friendly staff and more met your expectations and needs well. Thank you for allowing us to walk you through how to fix the TV, we are sorry we were not able to come up and help you personally, glad that did the trick and you were back to watching your programs. Thank you for sharing with us you will look for our hotel again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
If you plan to stay on the weekend and enjoy live music, this is a very fun place to enjoy music and relax in the hotel afterward. It's a very lively lounge with good music (not sure if they have country music every weekend but the band we heard was quite good). Hotel room was very clean, really liked to dark wood tile floor (seems more clean than carpet). I also liked the fact that there were plenty of exterior places to smoke.
Dear gailh; Thank you for being our guests and taking the time to share your recent stay. We are very pleased to hear you had a great time at Addy's Restaurant adjacent to our hotel and found the crowd, music and overall experience a fun and lively time! We did recently renovate all the guestrooms, thank you for commenting that you liked the flooring and decor. We do ask that all guests smoke outside and did our best to accommodate those that do with designated smoking areas that won't interfere with our non-smoker guests. In the end we are delighted to hear you had a great stay and do hope to welcome you again with future stay's. Sincerely, Sarah L. E-Commerce Manager
Professional, courteous and friendly front desk staff. Check in and check out was very smooth and efficient. Room was nice looked like recently renovated interior, exterior needs some work though. Breakfast was nice and had good selection of items. satisfied with overall service with the price I paid. Will stay again if something brings me up here around
Dear Taniap; We would like to thank you for being our guests and taking the time to share your recent experience. We are pleased to hear the newly remodeled guestrooms, friendly staff and great breakfast made for an enjoyable experience. Our goal is to provide a relaxing, friendly environment where our guests feel at home; we are delighted to see we have done that and exceeded your expectations. Thank you again for your business, please come back and visit again soon. Sincerely, Sarah L. E-Commerce Manager
The interior of room and the staff were the only reason this hotel got an average score. It was clean and newly remodeled inside. The exterior of building and hallways leading to rooms were old, filthy, and creepy. I wouldn't feel safe if I had to stay in the room alone. I almost didn't get the bed that I reserved weeks prior to my event because the people hadn't checked out yet and they couldn't clean it. I checked in at 4pm and check-in is 3pm. checkout for the others was 11am. Why wasn't y room ready by 4pm? They gave me someone else's room because they were checking in later. It was close to jiffy Lube but I wont return to this hotel again in the future unless major exterior renovations are made.
Dear Stacy; Thank you for being our guests and sharing your valued feedback. We are pleased to hear the newly remodeled guestroom and friendly staff made a good impression on you. We wanted to address some of the concerns you had. The room we originally had for you did change upon arrival but not to someone else's room, we were giving you a room that was not in the middle of a group and we noticed it when you checked in. Sorry for any misunderstanding, we've addressed that with the staff so they say it better for our guests next time as to not give this impression. The comfort of our guests is always our priority as is maintaining a very clean hotel and grounds. With this style of hotel having all exterior entrances and a very busy weekend with a lot of foot traffic the "hallways" appeared unkempt and we are sorry for that. Despite our best efforts, great service and unique layout with the spacious, open courtyard, we do know that some guests simply do not like this style of hotel. We will use your feedback to do all we can to improve upon the upkeep of our great hotel and thank you again for your honest comments. Sincerely, Sarah L. E-Commerce Manager
Greetings AR the door was nice. Front desk was very polite and friendly professional. First thing I spotted was a empty coffee pot and by the time I was checked in the staff replaced with a dull fresh pot. Had a problem with the first room door (was not working) after the checked it out . apologized and offered me another to asking if it was OK. With there great friendly aditude it would be rude to complain. It felt really sincere in having problems and trying to help. Got to the new room and it was identical to what I reserved. Very clean older hotel but doesn't feel old. The in-house bar/restaurant was very big portions and tasted great for the price. Same location on the full breakfast. Just as good. Will I stay again I say yes. Great hotel and staff
Dear Daniel; Thank you for choosing our Best Western as your place to stay while in town. We are pleased to hear the friendly service, comfortable, newly updated guestroom as well as the experience at Addy's exceeded your expectations. We appreciate your business and will share your review with the team to continue to inspire them to keep up the good job. We are looking forward to your next stay. Thank you, Sarah L. E-Commerce Manager
The motel is clean comfortable and the staff was very helpful with any and every need the bed are very comfortable and the breakfast was hot and tasted good price was very good would stay here everything I am in the area
Dear Jeffrey; Thank you for choosing our Best Western as your place to stay while in town. We are very pleased to hear the value received, newly updated guestrooms, good breakfast and especially our very friendly service made for an enjoyable and restful stay. We look forward to welcoming you again. Thank you, Sarah L. E-Commerce Manager
It was clean, comfortable, bit on the small side and slightly dated, but good for a one night stay. Good breakfast. We came to see the battlefield and it was close by. Staff was helpful and friendly. Thanks.
Dear Guests; Thank you for choosing our hotel as your place to stay while touring the area Battlefields. We are very pleased to hear you enjoyed your stay and found the comfortable guestrooms, breakfast and service exceeded your expectations. We are currently finishing our enhancements to all guestrooms. Thank you again for your review and business. We look forward to welcoming you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
Ended up getting concert tickets to Jiffy Lube Live last minute and booked this hotel for our stay, since we live so far away.The room was clean and the beds were SO COMFY!! I had a great night's sleep!! I felt like not only was the bed comfortable, the pillow and even the blanket was comfortable as well. Clean and comfortable room, can't ask for much more.
Dear Debbie; We appreciate your feedback and thank you for choosing our hotel for your stay. We are pleased to hear the convenient location to nearby Jiffy Lube Live, and the comfortable guestrooms made for a very enjoyable experience. We are glad you slept so soundly, thank you for sharing that with us. We hope you consider another stay next time you are coming to see a show. Sincerely, Sarah L E-Commerce Manager
My daughter in law and I drove up for a concert at the Jiffy Lube Amphitheatre. The hotel was in the perfect location and very easy to get to. Hotel staff was professional and very helpful. Rooms were clean. Breakfast area is very large and food was good for a continental breakfast ( nice selection). I would recommend this hotel to anyone and will defiantly be staying again.
Dear Stephanie; As a preferred hotel for the venue we are delighted to hear that you had a great experience and found the location convenient and easy to navigate to and from the event. .Thank you again for choosing our hotel as your place to stay while attending the concert at nearby Jiffy Lube Live. We appreciate you sharing with the breakfast and great customer service exceeded your expectations. We look forward to welcoming you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
This was a horrible hotel. The rooms stunk, the bathroom was filthy and the tub was black. I will never ever ever recommend this hotel to anyone. When we called the front desk to ask for a shower mat they stated they didn't have one. Very gross hotel.
I would like to personally apologize for your experience while staying with us because this is not at all typical of our hotel. I do hope that you will give us another try in the future so that we can provide you with exceptional service . I once again do sincerely apologize that you did not enjoy your stay with us.
Great place to stay very nice staff, the rooms have been updated and the breakast really hit the spot after working ALL NIGHT LONG. The front desk clerk went out of his way to help me with directions because my gps would not work.
I would like to personally thank you for taking the time to write a review about your recent stay. I am so glad you enjoyed your stay with us and we look forward to having you stay again with us soon.
Everyone we encounter were great. Mr. Kamal was owesome with his services. Room was clean and comfortable. Ambient was really serene and nice courtyard. I recommend this hotel to everyone visiting northern Virginia.
We attended a concert at Jiffy Lube and it would seem this BW was in an ideal location. Has a nice pool which 2x now I never got to experience. Breakfast was as good as you can expect at this economical price. Best part...the comfortable beds and pillows. I love a good night's sleep. I shouldn't forget there is a frig and little freezer and a microwave. When one is traveling these items are always helpful.
We are delighted to hear you enjoyed your stay with us and thank you for taking the time to share your experience while staying with us. We look forward to having you stay with us again soon.
We stayed 4 nights in the hotel. We always got room service. Staffs are very helpful. They always ready to help. Breakfast very good. Coffee is always available at Front desk. Bed is very comfortable.
Dear Sunita; Thank you for selecting our hotel as your place to stay, we are pleased to hear that the customer service, amenities and more exceeded your expectations leaving you with an enjoyable stay. We appreciate your review and feedback and look forward to welcoming you again. Sincerely, Sarah L. E-Commerce Manager
It was ok rooms were nice but the trash outside was not good with beer cans/bottles!The party outside was loud and creepy when u walk your dog late at night!Slamming of doors could be heard and yelling in middle of night
Dear Lisa; Thank you for reaching out to us and sharing your recent experience. We understand the importance of a quiet environment when travelling to relax and rest well in. I am sorry to hear the social event caused some concerns and affected your overall stay and impression of our hotel. We do want all guests to have a great time and feel safe when staying with us and this is normally not an issue. It just so happened that during your stay, the party got a bit loud. We apologize if any time this made you feel uneasy and appreciate you bringing it to our attention. We will continue to work on this to improve the quality of all guests stay. We hope you give us another chance to exceed your expectations with a future stay. Sincerely, Sarah L. E-Commerce Manager
#Second stay For the price and location, it would be difficult to top this place . In addition ,kamal at the front desk ,was so welcoming , full of smile and helpful information.our room was clean ,comfortable and the breakfast was decent .
Dear DpN; Thank you for choosing our hotel once again as your place to stay while in town. We value your repeat business and feedback and delighted to hear that we have met your expectations with great service, comfortable newly updated guestrooms, good breakfast. Your comments will be shared with the team in an effort to continue to improve the quality of stay for all guests. Thank you again, please come back and visit soon. Sincerely, Sarah L. E-Commerce Manager
Old and outdated. I felt like we stayed at a Motel 6. The outdoor entrances, the steps, and the look of the hotel in general is not up to par with the quality we come to expect from a Best Western/Hilton hotel. The rooms felt extremely small. The price we paid for this room is 3 times what I would expect for this caliber. Would not stay here again or recommend to anyone else.
Dear Jean; We would like to thank you for being our guest and taking the time to share your recent stay with us. We are sorry to hear that you did not enjoy your stay. and this was the impression you had of our newly remodeled hotel. We are very proud of the recent enhancements and improvements we've made to our guestrooms and newly remodeled lobby. While we continue to work hard on finishing any remaining projects, our focus will remain as always on meeting our guests needs. In the end, we are sorry to hear that our hotel did not meet your expectations. Your comments are valued and have been shared with the team to continue to strive to provide the best stay for all guests, every day. Thank you, Sarah L. E-Commerce Manager
The staff I encountered were very friendly, the property overall was nicely landscaped, the room amenities/furniture were great and the breakfast buffet was delicious and plentiful. Five main things really ruined my experience however. Assuming they could be addressed for future guests, I would stay here again. 1- Every time we'd enter/exit the room, people were smoking (cigarettes and marijuana) all over the property. 2- The bathroom in our room smelled so strongly of cat spray, we had to keep the door shut and hold our breathe while using the restroom. Everything appeared very clean though so I can't understand how housekeeping missed that noxious odor. 3- The tables and high chair in the breakfast area were filthy. Sticky to the touch, with layers of food and dirt on them. 4- A wake-up call was somehow scheduled for our room even though I had not requested one, waking all of us up at 5:50a. 5- People (not sure if they were guests or just attending the party taking place at the restaurant on-site) were outside the room, fighting and yelling through the night.
Dear Elizabeth; On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. Please when staying with us if you have any issues at all let us know immediately and we will be glad to take care of them at the time you are staying with us so that you may have a pleasant experience during your stay. I was not aware of these concerns you had and I am working on addressing these with the appropriate team members. As a non-smoking hotel we do not allow smoking inside our rooms so smoking guest do have to step outside to smoke, we encourage them to use the ashtrays we've placed in designated smoking areas outside. I appreciate you taking the time to share your experience with me so that I can immediately look into these issues and how we can make your next stay a better experience. Sincerely, Tammy B General Manager
Room with clean and comfortable beds, refrigerator and microwave. Safe was there if u wanna use. Nicely maintained courtyard surrounds refreshing swimming pool. All staffs were friendly and welcoming. Complementary breakfast was good and enough. On a negative note, there is room to improve TV service, was really snowy, lines moving up and down. Overall enjoyed our stay, and would choose to come back in future.
Dear Malika; Thank you for choosing our Best Western as your place to stay while in town. We appreciate your business and delighted to hear the hotel, amenities and service met your needs well. Thank you for bringing to our attention the isue with the TV, we are sorry for the inconvenience, we don't believe all rooms are affected by this and will look into this further. We look forward to welcoming you again in the near future. Thank you, Sarah L E-Commerce Manager
This was one of the best stay in northern Virginia visit. Staffs were amazing. Check in and checkout was smooth. The room and bathroom was clean and comfortable and everything was in reach. One minus though, had no exercise room. Breakfast was good and in overall we were highly satisfied. Will definitely choose for stay in future.
Dear lonelydodo; Thank you for choosing our hotel as your place to stay while in town. We are delighted to hear the newly updated guestrooms, friendly staff and more made for an enjoyable stay. The best compliment we can receive is not only hearing that you had a great stay, but that you will return next time you are in town. Thank you again. Sincerely, Sarah L. E-Commerce Manager
Exterior of building needs some updates but interior is updated and clean. Pool is great, breakfast buffet was plentiful, Gilleys was a blast had bands weekend we stayed. Staff were all friendly and helpful.
Dear Rebecca; Thank you for being our guests and taking the time to share your feedback with us. We are pleased to hear the friendly staff, newly updated guestrooms, pool, Addy's Restaurant and more made for an enjoyable and fun time as our guests. Thank you again for sharing this with us, we hope that you choose our hotel as your place to stay next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
My wife and I stayed here 4 nights in July and I was back in Manassas on business this time. We were treated very well and the breakfast buffet was always fresh and plentiful - a great start to the day! The beds were excellent and the rooms fresh & clean. It is a great place to stay!
Dear 318gws; Thank you for your great review and feedback for our hotel. We appreciate you selecting our hotel as your place to stay while in town on business. We are very pleased to hear that you both had a pleasant stay and found the hotel, friendly staff, comfortable guestrooms and more exceeded your expectations. We are looking forward to welcoming you again next time your travels bring you to town. Thank you, Sarah L. E-Commerce Manager
I was not expecting this hotel to be this nice. Pool and courtyard were well-kept. The rooms were beautiful, nice laminate floors, great amenities, etc. The beds were very comfortable Staff was welcoming and friendly.
Dear branlynr; Thank you for being our guests and sharing your review. We appreciate your feedback and happy to hear that we exceeded your expectations with the newly remodeled guestrooms, hotel amenities and overall satisfaction. With your valued feedback we will continue to work hard to keep up the good job and provide our guests with a great experience. Thank you, Sarah L. E-Commerce Manager
the rooms have been remodeled and the staff is friendly. Great place to stay! Sharma is the best! Rooms are clean and well stocked, bed is comfy. No rift raft guest hanging around. The hotel corridors are secured & safe.
Dear Joyce; Thank you for choosing our hotel as your place to stay while in town. With a spirit to serve we take great pride in our hotel and customer service. We are delighted to hear the customer service from Sharma and the staff exceeded your expectations as did the newly updated guestrooms and more. Thank you for the great feedback, we appreciate your business and hope to welcome you again soon. Sincerely, Sarah L. E-Commerce Manager
We stayed here for a Rod Stewart concert at Jiffy Lube Live (about 15 minutes away), and we were pleasantly surprised at how nice our visit was. The front desk staff was friendly and helpful with details and directions to the show, and they provide free dinner (baked ziti, green beans, salad and rolls) to guests on Wednesdays! Also, the Happy Hour drinks in Addy's were dirt cheap ($1.75 domestic beers). They also provide a complimentary full, hot breakfast. (The waffle maker was, unfortunately, broken the morning we were there). Our room wasn't spacious, but there were two double beds, two sinks, a microwave, refrigerator (the door needed repair) and a new bedside lamp with two charging outlets. It was clean, comfortable and, at just over $100, a good deal for the area. The property itself is a nice layout with courtyards surrounding a central swimming pool and grassy area. The are two pavilions with picnic tables and gas grills for guest's use. Once you use your keycard to enter a courtyard from the free surface parking lot, the entire property is secure. The lobby is fairly small, but has a nice sitting area with fireplace, and the bar/restaurant/breakfast area is spaciousness enough to have a small stage. Other reviews have mentioned a number of construction workers staying here, and that is true. However, everyone we encountered was friendly, and we never heard them leaving in the morning. As this hotel is located right off of I-66, it is convenient to travelers. While there are some signs of wear, there are also signs of management paying attention and making corrections.
Dear rscandcjw; Thank you for choosing our hotel as your place to stay nearby Jiffy Lube Live. We recently completed some enhancements to the guestrooms including new flooring, we are sorry to hear you felt the rooms were not as spacious as you would like, the beds are queen size, so that can take up some extra walk around room. However, we appreciate you sharing with us what you did like such as the location, value, and great service which exceeded your expectations. In the end we are delighted to hear that we met many of your expectations and overall, you had a pleasant experience. Thank you for your business, we hope to welcome you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
I stay here everytime I have to work in the area. It's very nice and clean. The staff is friendly as well and very helpful. I have stayed here multiple times and haven't had any sort of problem. I recommend this hotel.
Dear chivas; Thank you for being a valued repeat guest of our hotel. We appreciate your continued trust in our team to deliver a great experience and comfortable stay each time. Your feedback means as great deal to us as and we will continue to work hard to keep your business. Thank you as well for the recommendation to others. We look forward to your next stay. Sincerely, Sarah L. E-Commerce Manager
Hotel was great. Since the last time I was there, I noticed that the hotel was upgraded when I arrived. It was confirmed by the front desk. A job well done. I needed a hotel room because my family had a lot of other relatives staying in the house. I like quietness.
Dear 353IrIsd; We are delighted to welcome you back. We are pleased to hear the newly updated hotel and guestrooms were a welcome surprise and made for an enjoyable and quiet stay. We appreciate your business and we'd be happy to welcome you anytime you need a quiet getaway. Thank you, Sarah L. E-Commerce Manager
First rate hotel with a caring staff. I had a problem with the TV remote. I was moved to a better room with a working remote. Breakfast was served in the attached lounge and was very good. Excellent service.
Dear David; Thank you for choosing our hotel as your place to stay while in town. We are pleased to hear the customer service, breakfast and more exceeded your expectations. We appreciate you sharing with us that our friendly staff was to promptly address and correct this for you and apologize for the temporary inconvenience of changing rooms. We hope to welcome you again during your travels. Thank you, Sarah L. E-Commerce Manager
Everything you need away from home. Check in and check out was fast and easy. Bed and pillows are very very comfortable. Staff was very friendly and helpful. Room was clean and quiet. Location is great with lots of things to do close by.
Dear Valued Guest; Thank you for choosing our hotel as your home away from home. We are delighted to hear that the friendly and prompt service, great (newly updated) guestroom and more exceeded your expectations. We appreciate your business and thank you again for the wonderful review. We look forward to welcoming you again next time your travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
It was a very an unforgettable day there. The staffs are very professional and very friendly.clean rooms, great location and nice environment n overall service was great.. Mr. Kamal was awesome with his services. Keep it up guys.. . Will definitely visit u guys soon..
Dear Kallka_nature; Thank you for being our guests and taking the time to share your recent stay with us. We are delighted to hear the friendly customer service, newly updated rooms and more exceeded your expectations leaving you with a positive impression of our hotel and great stay. We will share your valued comments with the staff to encourage them to keep up the great job. We look forward to welcoming you again. Sincerely, Sarah L. E-Commerce Manager
Nice and clean room, comfortable bed. Staffs were superb.. front desk were fabulous with there Service, I had a issue with tv In my room, had sound but no picture, called front desk, within 3 mins there was a knock at my door, they fixed right away.. nicely managed courtyard and refreshing outdoor pool.. though we didn't use...
Dear Manoj; We would like to thank you for taking the time to share your recent experience with us. It is with guest feedback such as yours that inspires us to keep up the good job and ensure our guests have all they need for a great stay. We are pleased to hear the customer service exceeded your expectations. We will share your kind words with the team. We hope to welcome you again next time you are in town. Sincerely, Sarah L. E-Commerce Manager
My wife and I recently visited the Washington, D.C. area and chose to stay in Manassas, VA because of our desire to use it as a "hub" for spending a day at Monticello, a day at Mt. Vernon/Alexandria and a day in the District itself. Clearly, the location served that purpose. The hotel is an older, two-story property where the rooms surround a common area where the outdoor pool is located. Clearly, it was re-branded from a prior life as part of a different chain (e.g., Holiday Inn?). However, just as clearly, the current owner/operator pays exceptional attention to the appearance and maintenance of the property, rooms and common areas. The room was very clean and attractive. The common areas, including the landscaping and the pool area, were exceptionally well maintained. It is readily apparent that the owner/operator takes great pride in his/her property. While the wireless internet service in the room was fast and strong, the television service appeared to be analog at best, complete with lines moving up the screen as the picture refreshed. Families traveling with children should know that the entry to the room is from an outside walkway as well that the Inn appears to commit/reserve a portion of its rooms for commercial accounts (i.e., lodging for itinerant construction crews/workers). Allowing for and incorporating all of the above, a "best value" experience for the appropriate traveler.
Dear John; Thank you for choosing our hotel for the central location to the various destinations you wanted to visit. We are delighted to hear that the newly updated hotel, great service and location well exceeded your expectations. Sorry to hear there was some issues with the TV, we'll reach out to our vendor to work on this for us. While we do have some crews on site as a long term contract, we are a great place for families and travelers such as yourself that want the value, very friendly service, and the convenient location. Thank you for noticing the pride we take in the hotel and grounds; we work hard to make sure we look great and feel like home and appreciate the compliments. We hope to welcome you again during your travels. Sincerely, Sarah L. E-Commerce Manager
I came to town to see Dead & Co. play at Jiffy Lube Live. I've been coming with my Son for 12 years or so, we may do it several times a season and we always stay here. Nice place to rest your head, very friendly staff. Looking forward to my next stay in a few weeks.
Dear Dennis; Thank you so much for being a valued, long time repeat guest of the Best Western Battlefield Inn. Always a pleasure to see you both and thank you for allowing us to be part of your memories along the way. We are pleased to hear that we continue to meet your needs with our convenient location to Jiffy Lube Live, friendly service, comfortable (and newly updated guestrooms) and more. Your business and feedback are important to us and will be shared with the team to encourage them to keep up the great job. We look forward to seeing you again soon. Thank you, Sarah L. E-Commerce Manager
Pleasant environment, nice courtyard, amazing staffs, nice and clean room and comfortable bed....I was in a business trip stayed for a night, was kind of skeptical but once I got in, it was simply beyond my imagination.. thank u all for taking care of me and your nice property
Dear KPrasad83; Thank you for choosing our hotel for your business stay needs. We appreciate your review and feedback. We are delighted to hear the relaxing environment, friendly staff, newly updated guestrooms and more exceeded your expectations. It was our pleasure to be your host during your travels and pleased to know that you had a great stay. We look forward to welcoming you again next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
this hotel is very convenient, clean, staff is friendly and very helpful. Room was very clean and nice. Beds were comfy and the pool area was not only very clean but very quiet. I will definitely stay here again.
Dear Shannon; Thank you for sharing your recent stay with us. We are very pleased to hear the comfortable, newly remodeled guestroom, outdoor pool, and friendly staff made for an enjoyable and relaxing stay with us. We look forward to welcoming you again next time your travels bring you the area. Sincerely, Sarah L. E-Commerce Manager
Awesome staffs, excellent service, clean and recently renovated rooms, simply loved it.. Front desk staffs were so accommodating that went above and beyond to help us with our needs...Thank you guys so much for making our trip memorable!!!
Dear DpN; Thank you for being our guests and taking the time to share your review. We are very pleased to hear the friendly staff, comfortable updated rooms, and more far exceeded your expectations leaving you with an enjoyable and memorable experience. It was a pleasure having you as our guests and please come back and visit again soon. Sincerely, Sarah L. E-Commerce Manager
Hotel was very accommodating, hosting pool party the day of the concert. The rooms are clean and the floors are laminate making it easy to clean spills. Hotel staff is friendly. Skip the sliders in the lounge, but the burgers were decent.
Dear marym; Thank you for being our guests before and after the Jimmy Buffet Concert. We have a great time hosting the guests that come in for his concert and its our pleasure to host the pool party and get everyone in the spirit for the show at nearby Jiffy Lube Live. We appreciate the compliments for the remodeled guestrooms and new flooring. We'll mention your feedback regarding the sliders to the restaurant, glad the burgers were good. We hope to welcome you back next year and please keep us in mind for other shows you may be in town for. Sincerely, Sarah L. E-Commerce Manager Best Western Battlefield Inn
I arrived with a migraine headache and didn't know whether I was coming or going. To compound matters, a noisy group was in the lobby during my check in. The front desk was FABULOUS to me. I really appreciate how great they were to me when I wasn't feeling well
Dear BCole; Thank you for being our guests and taking the time to share your recent stay with us. We understand how tough it is to be traveling and fall ill, we are glad you got here safely. it was our pleasure to be of assistance and delighted to hear that you were feeling better after some needed rest and quiet. We hope to welcome you again next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
I stayed in this hotel some time ago and while the stay was OK, the décor needed updating. This time I found the staff incredibly friendly, the room was clean, newly re-decorated, large and very comfortable. It is the hidden gem in the area that has a lot of overpriced hotels which are not nearly as nice. Don't be put off by the exterior, it is new inside and the restaurant/bar is full of friendly staff and guests. The breakfast is also a small step above most of the other comparable hotels. Highly recommended.
Dear Autreyh; Thank you for returning to the Best Western Battlefield Inn. I am delighted to hear the new look and renovated guestrooms, friendly staff, breakfast and great restaurant all exceeded your expectations and we redeemed ourselves from your previous stay. I appreciate you saying we are hidden gem, that means a great deal to us as does the recommendation. We look forward to welcoming you back and thank you again for the wonderful review. Sincerely, Sarah L. E-Commerce Manager
Very clean "beautiful" room, neutral smell makes it very comfortable. No traffic or other noises in the room. Felt at home, extremely pleased and will stay again!. Thank You Best Western for making your facility a higher standard.
Dear Valued Guest; Thank you for choosing the Best Western Battlefield Inn as your place to stay while in town. We work hard to provide our guests with a clean, comfortable and friendly place to stay where they can relax and unwind. We are delighted to hear that we exceeded your expectations with our newly remodeled guestrooms and more. Thank you for being our guests, we look forward to your next stay. Sincerely, Sarah L. E-Commerce Manager
Great service,nice rooms. Addy's the restaurant and bar attached to the hotel is great. The band that night Luke Lucas and New Brew were great. The bartenders were great. If you are looking for a reasonable priced place to see a band this is it and you dont have to drive to your room.
Dear Mike; Thank you for being our guest at Best Western Battlefield Inn and joining us at Addy's Restaurant on site. We are pleased to hear that you had a great time at the lounge and had a convenient place to rest afterwards. We'll be sure to pass along your feedback to Addy's. We hope to welcome you again next time you're in town. Sincerely, Sarah L. E-Commerce Manager
you figure it out...... 3 nights, 4 MOVES problem after problem, if there was not a true reason to complain, it was OK, and just OK Management made it right in the end and compensated me for the horrible experience my daughter and I experienced
Dear Dana; We appreciate you taking the time to express you concerns regarding your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we regret that you had this unpleasant experience at our hotel. With any maintenance emergency, we worked as quickly as possible to correct it and tried to have minimal impact on our guests. It is unheard of to have to move a guest that many times and we are sorry for inconveniences. We know we can't take back this experience and rest assured we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you, Sarah L. E-Commerce Manager
My husband and I were traveling across the US to our new base. We stayed at this hotel, that kind of looks like a motel. The rooms were large and updated inside. They had a large parking lot, it made it easy to park our '26 uhaul truck. I liked the restaurant/ bar attached to the hotel. The food was great. Breakfast was descent compared to other hotels. My biggest complaint was the smell in our room. It's non smoking, however, it was clear the person who stayed there the night before did smoke in the room.
Dear Tiffany; Thank you for selecting the Best Western Battlefield Inn as your place to stay during your travels. We are very pleased to hear the newly remodeled guestrooms, breakfast and Addy's Restaurant as well as the open parking area exceeded your expectations leading to a very pleasant stay. Please accept our apologies for the smoke, we recently converted to all non-smoking and afraid that some previous guests are not used to this new policy. Every effort is made to ensure our guestrooms no longer have this issue and we'll be sure to retreat that room right away. We hope you enjoy your new home and please come back and visit us next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
Luckily I paid less than $100 for this room. We needed a rest stop for a few hours during an overnight trip. The front staff member was very courteous, even at 2:00am in the morning. I think her name was Veronica/Valerie? I wish I could remember, she was super nice. Our room was dismal. Old, tired beds and furnishings. Holes in the credenza, probably from an older TV that may have been bolted into the furniture. This location reminds me of an old style motel. Perhaps it was at one point and Best Western took over? The beds weren't very comfortable. The bathroom was clean but needs a serious remodel. The bath/shower tile was chipped all around the base inside the tub. We did not use the shower at all. All the room entry ways are outward facing into the parking lot or courtyard. Again, in the style of an old motel. Beware of the noise from the parking lot; road; and crazy people staying in other rooms.
Dear Rosiedreams; Thank you for being our guest for the evening. We appreciate the business. We appreciate the compliments for our staff. We understand your feedback and apologize for the current condition of that guestroom and bath. We've been steadily working on enhancements and exciting improvements to all guestrooms and baths. I wish we had one of those rooms open and sorry we didn't as I know you would be quite pleased with the new decor. Even though we've made great progress on the bathrooms, new flooring and decor we know there is more to do. We'll be finished in a few short months and invite you back to stay again and let us know what you think. We hope you consider a future stay. Thank you, Sarah L. E-Commerce Manager
Key problems repeatedly all 4 nights of my stay, even after I moved myself from one room to another because of key problem. Hotel said they were having a problems with a lot of keys in hotel. I didn't talk to anyone else though that had the problem and there were several people there that were attending the same event as me. Probably would not stay at this hotel again.
Dear missklt40; Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay due to this and appreciate your feedback. I understand that even though we quickly reset the machine each time and re-keyed your guests room keys it still had an impact on your stay. This electronic issue is unusual for our hotel as we do not often have this kind of situation arise and we are sorry that this caused unnecessary stress for you and a few of our other our guests. We hope that you would consider another stay so we can show you our true level of service. Thank you, Sarah L. E-Commerce Manager
This is an older hotel but the staff works very hard to make sure everything runs smoothly and having it look as well as possible. The GM goes out of her way to make sure you have everything you need and that you are happy. She is available to the guests and her staff. I always stay here when I go back to visit because she makes it worth it
Dear kohdismom; Thank you for being a valued repeat guests of the Best Western Battlefield Inn and taking the time to share your review. We are very pleased to hear the customer service from our hard working team exceeded your expectations and you continue to have a great experience with each visit. Your feedback means a great deal to us and we'll be sure to share with Tammy and the team to continue to inspire and motivate them to keep up the great job. Thanks again for the wonderful review. Some exciting guest room enhancements have begun and we can't wait to share our new rooms with you in the coming months. Sincerely, Sarah L. E-Commerce Manager
Where to start? This place is a real dump - and I was shocked when I saw a "Trip Advisor Certificate of Excellence" in the front desk! I moved from one room to another and I finally settled for the one with the least problems. In this last one, the handle sheared off of the shower faucet, the air conditioner sounded like a jet engine and had to be maintained at 68 degrees or it will shut off. The TV had a rolling line going through it and the carpet was filthy. The maintenance "engineer" came over several times, shook his head and nothing got done. Please stay away from this hovel.
Dear Luis; Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations. Thank you, Sarah L. E-Commerce Manager
The Hotel was an excellent location. It had a restaurant and a bar. They also had bands on Thursday and Friday night. It was close to the venue for Farm Aid, close to restaurants, gas stations and stores.
Dear Janice; Thank you for choosing our hotel for our close proximity to Jiffy Lube Live. We appreciate your business and delighted to hear that not only the location, but Addy's Restaurant and surrounding area also met your expectations. We hope to welcome you again for another show at the Jiffy Lube or for a weekend getaway. Thank you again. Sincerely, Sarah L. E-Commerce Manager
Upon check in the front desk was very accommodating. Our check in went smoothly. I would recommend this hotel. The rooms were clean. The courtyard was maintained nicely. Breakfast was very good. We didn't use the pool but it was very clean. They also had a nice spot to barbecue and they supplied the propane as well. I would like to give Melody a great big hug to her for being so helpful.
Dear rsalden; Thank you for being our guests and taking the time to share your review. We are very pleased to hear the customer service from Melody and the team exceeded your expectations as well as the guestroom and hotel. We appreciate your kind words and positive feedback, thank you. We look forward to welcoming you again during your travels. Sincerely, Sarah L. E-Commerce Manager
We were looking for something convenient to the highway, clean, basic, and pet-friendly for a one night stay on the way to a longer trip. We got what we expected. The room was very basic, but beds were comfortable. The bathroom left a little to be desired. There seemed to be a lot of mildew on the shower surround (nothing bleach and a scrub brush couldn't cure) and a hole in the shower curtain. The hotel itself is showing its age and is in need of repair/updating. The inner courtyard was a pleasant surprise. The desk staff needs to better monitor it, though. At 5 am I was out walking my dog and there was a large, loud group of 20 somethings - they looked kind of thuggish and were rapping with a lot of profanity. It made me a little uneasy walking through there. Minimally the hotel staff should have told them tone it down and clean it up. The keys to the room were kind of annoying, as it was very difficult to get the door open. The morning breakfast was about what you would expect for a hotel complimentary breakfast. The breakfast area had enough space and was kept clean. The only negative there was the large, open trash barrel near where the food was. Kind of gross. Should have been something with a lid. Staff by and large was helpful. • Stayed September 2016, traveled with family
Dear Claire; Thank you for selecting our hotel as your place to stay during your travels. We appreciate your business. Please accept our apologies for not meeting your expectations better and thank you for bringing these items to our attention. Rest assured this is not typical for our location and sorry to hear that you did not have a better experience. Renovations have just begun on our guestrooms and we will updating all rooms and baths over the next few months. We do hope you consider another stay so we can show you our true level of customer service and hospitality. Sincerely, Sarah L. E-Commerce Manager
Room 108 Date of Stay September 17, 2016 I was for the most part let down. First the hotel layout is a motel in reverse.. with all the rooms facing in, but still had that cheap motel look large glass window... was like a maze to locate the room. Room- Dirty with what appeared to "sock lint" all over the floor, wooden chair next to bed, shaky and felt ready to fall apart. Bed smelt musty. Bathroom: Door would not close all the way. Tub mat and drain just nasty, you had to pull the drain out of the tub so the water would drain away. Shower knob, EXTREAMLY TIGHT you had to pull real hard to get the thing to even turn on, its evidenced by the cracked tile around the handle where other people have tried to turn It on. Mattress and pillows, needs updating. Walls paper thin we got to listen to a drunk next door argue with someone, and I mean all night. They also had a cooler outside their door, I assume beer. They left the bolt latch open on the door so it would not close all the way, when the door was shut it bounced against the latch, all night long. This place reinforced my decisions to stay at nicer property's.
Dear dpoole6131: Thank you for taking the time to share this with us, we appreciate your feedback. We would like to apologize for not meeting your expectations better and providing the kind of stay and environment we pride ourselves on. We understand that our hotel layout and accommodations were not the right fit for your needs and sorry to hear that you did not enjoy your stay. While we cannot take back this experience, we want you to know we are in process now of renovating our guestrooms and baths to better our guests services and stay moving forward. Thank you, Sarah L. E-Commerce Manager
Appreciate the nice pool being open later than usual for those 80 degree nights when only a dip will refresh the soul! Sharma & Claudia are great hosts. I have to come here for business, so the quiet and cleanliness is important.
Dear Joseph; Thank you for selecting our hotel as your choice hotel while in town. We appreciate your business and for taking the time to share your trip with us. We are pleased to hear that you enjoy your stay and find the customer service from Sharma and Claudia exceed your expectations. I am sure the outdoor pool refreshing after a long day! Thanks for letting us know that you enjoy the comforts of our hotel when on the road, we look forward to your next stay. Sincerely, Sarah L. E-Commerce Manager
This hotel was clean, but dated. The beds were breaking, the bathroom had enamel chipped off every where, the AC was really old and did not cool properly we stayed warm all night. The hotel was previously a smoking allowed, now it is not ,but out of the three rooms we rented 2 smelled of stale smoke which left our luggage and clothes smelling. The property was clean. I felt like I slept at an angle all night. Clean is all I can say good about this hotel
Dear kimberlyh; Thank you for reaching out to us and expressing your concerns regarding your recent stay. I am glad you slept well during your stay and the cleanliness of the hotel and guestroom met your expectations. We are sorry to hear that the rooms may have still needed some attention after the conversion from smoking to non-smoking and for any discomfort that may have caused. We'll address those rooms as we are ready for the renovations to the property and all remaining guestrooms beginning in the next week or so. We hope you consider a future stay as we would like to show our true level of service. Thank you, Sarah L. E-Commerce Manager
We were looking for a nice place near Warrenton but didn't want to spend a fortune cause we needed to stay 2 nights. I was apprehensive after reading the reviews but because we like Best Westerns I made the reservation. We were pleasantly surprised...thank goodness! What are people looking for! For the area, it was a good price and it is a clean property. Yes the outside of the hotel needs renovation BUT seriously everything was painted, very clean and you could tell they kept up with trying to maintain it. Our room was very clean, the furniture wasn't abused. The WiFi was very good considering the size of the complex. Breakfast was the usual, but well staffed and plentiful.
Dear HerMajestyShip; Thank you very much for selecting our hotel as your place to stay a few days. We embrace all feedback we receive and appreciate that our guests are so passionate about their stays that they let us know what they do and do not like. That means a great deal to us and we continue to improve upon our services. We are delighted to hear that we exceeded your expectations with service, clean and comfortable accommodations and more. We are in the process now of updating and refreshing our guestrooms and property so more changes are on the horizon for us. We do hope to welcome you again during your travels. Thank you, Sarah L. E-Commerce Manager
When booking we saw they were renovating their rooms so at check in we asked for a renovated room. We were given 137, the main living area had new wood tile flooring, two chairs and deck with an office chair and amble storage space. There were two outlets on the desk lamp which are perfect for charging phones or laptops. The linen was fresh and clean and there were three pillows on each full size bed. The galley and bathroom had new large ceramic tiles. The unstock dorm size refrigerator which left more than enough space for food and drink. There were two sinks, one in the galley and another in the bathroom. The sliding bathroom door was nice but could use an update. Because of the second sink in the bathroom, the toilet was too close to the wall. The shower walls were clean but worn in some spots. The in room air conditioning unit worked well and kept us cool in the 105 heat. It was a little noisy but did not keep us from sleeping.
Dear brooklyn; We would like to thank you for being our guests and taking the time to share your trip with us. We are in the early stages of our refresh and pleased to hear that you received a newly updated room and found it very nice, the amenities and cleanliness all met your expectations. We appreciate your feedback and will share this with the team as we work to complete the updates in a timely manner and with little interruptions to our future guests. We hope to welcome you again during your travels. Thank you, Sarah L. E-Commerce Manager
Awesome hotel, with plenty of great amenities for families. It actually gave me a resort like feel. There were activities planned for the guests and a grill by the pool. This was my husband and I date weekend; however, after staying I vowed to come back with the kids. They would thoroughly enjoy staying there and participating in the activities.
Dear Shareefa; Thank you for selecting our hotel as your place to stay while in town. We are very pleased to hear the family friendly atmosphere and overall condition of the hotel far exceeded your expectations and you and your husband enjoyed your stay. We are beginning a refresh of our guestrooms but a few at a time and will have plenty available when you are ready to return with the whole family. We look forward to welcoming you and the family back for a fun filled stay in the near future. Thank you, Sarah L. E-Commerce Manager
The entire hotel needs strong renovation. There are neat and clean on the hotel grounds, and the pool and pool area is very clean and well maintained. Friendly and helpful hotel staff. Quiet rooms with noisy air conditioning.
Dear rejsenyder; We appreciate your business and thank you for the taking the time to share your trip with us. Customer service is very important to us, thank you for letting us know our friendly staff helped make your stay a pleasant one. We are sorry about the noisy air conditioning units, we'll look into this further to see if there is anything we can do to calm that. We are beginning our renovations now and updating the guestrooms and baths as well as refreshing other areas. We hope to welcome you back next time you are in the area. Thank you, Sarah L. E-Commerce Manager
I stayed here overnight. My room and I think all of the other rooms are outside rooms. We parked close to our room and it was an easy walk. This Best Western is located close to I-66. The main road close to the Best Western looks like a main strip with everything that anyone would need. There was a standard size fridge and microwave. I don't remember anything different about the breakfast from other complimentary breakfasts. I remember that the outside door located next to the parking lot which separates the hotels rooms from the parking lot had a sign that stated that it would be closed at 11pm. It was after 11pm and it was not closed nor the bigger doors beside it. My mother tried to close the one door during daylight but couldn't. I think this is a good place for a night or two.
Dear David; We'd like to thank you for your business and we appreciate the feedback. We are pleased to hear that you enjoyed your stay and found the location to be convenient and comfortable place to rest. Our guest safety and comfort is very important to us and we are sorry to hear that door was not properly secured, we will look into this further, thank you for bringing that to our attention. We hope to welcome you again during your travels. Sincerely, Sarah L. E-Commerce Manager
I had a very pleasant stay overall at Best Western Battlefield Inn, In Manassas, Virginia. Excellent accommodations. The staff is very courteous, friendly and helpful. Don't miss the very nice pool in the inner courtyard. I wasn't aware of it my first trip and missed swimming in it.
Dear Jacqueline; Thank you for being our guests and taking the time to share your trip with us. With a spirit to serve, we take great pride in meeting our guests expectations with service, value and comfort and delighted to hear you enjoyed your stay. We appreciate your feedback for staff and amenities and look forward to welcoming you back next time you are in town . Sincerely, Sarah L. E-Commerce Manager
Stay there last night 7/26/2016 check in was quick rooms are vary clean and vary close to the job Tammy and Melody and there crew do a great job ?? We have stayed here in the past always have good results have 7 rooms this stay all of my men had good things to say about the hotel no complaints we will be back .
Dear Greg; Thank you for continuing to select the Best Western Battlefield Inn as your place to stay while working nearby. It's always great to see you guys and we are delighted to hear that the service from Tammy and Melody and the team continue to exceed your expectations. Please thank your crew for us for the great feedback as well. We look forward to seeing you and the crew again soon. Thank you, Sarah L. E-Commerce Manager
The hotel is in a great location close to Battlefield Park and Jiffy Lube Live concert venue. The front desk were very friendly and pleasant at check in. The grounds and pool area were very nice. The rooms were clean and comfortable. The hotel is a gem at a great price.
Dear Jeanne; Thank you for being our guests and staying with us while attending the event at nearby Jiffy Lube Live. We are very pleased to hear you enjoyed your stay and found the customer service, convenient location and comfortable guestrooms all exceeded your expectations. We hope to welcome you back for future shows at Jiffy Lube Live. Thank you, Sarah L. E-Commerce Manager
A friend and I stayed here for one night because we went to a concert at Jiffy Lube Live. It is more a motel feel with room doors directly accessible from the outside and not through hotel hallways. The beds were clean and comfortable. The furniture, rooms, and appliances could get an upgrade though. It was 100 degrees outside and I am not sure that the air conditioner in the unit could cool the room enough. We had issues sleeping because it was quite warm at times. We didn't use the pool or any facilities at the hotel but the pool and Pavilion with grills looked nice. We paid less than $100 and we are satisfied and will return to this hotel next time we are in town for another concert.
Dear Plings; Thank you for selecting our hotel as your place to stay while attending the show at Jiffy Lube Live. We are a great spot for that being about 4 miles away. Thank you for your feedback. We are in the process of upgrading our rooms and working our way around the hotel so we may not have got to that side yet. We will take a look at that air conditioning unit because it is so hot out, it may be that it is just working so hard it can't keep it cool, but we will check to make sure it is operating at capacity, thanks for letting us know and sorry it affected your otherwise pleasant stay. We are pleased to hear that you will return and stay again after the next show. Sincerely, Sarah L. E-Commerce Manager
I have been to Nokesville virginia on business 10 times in the past 8 years and every time I go I stay at this hotel. It takes dogs which is a must for me. Clean, comfortable rooms with wifi . Also offers an on site restaurant and bar. I also appreciate the hot breakfast
Dear richard; Thank you for being a long time, repeat guest of the Best Western Battlefield Inn. We appreciate and value your feedback and delighted to hear that we continue to exceed your expectations with comfort, value and service. We will share your comments with the team and restaurant as we continue to look for ways to improve upon our services and provide a great stay for all guests. We look forward to welcoming you again next time your business brings you to the area. Sincerely, Sarah L. E-Commerce Manager
We stayed two nights and when we are back in that area, we will stay there again. The room was nice and was very clean. The front desk manager was very nice and accommodating. They are motor cycle friendly too. We were allowed to park our Harley inside the court yard outside of our room. They have a very nice restaurant on site and the food is very good.
Dear Pam; Thank you for being our guests and taking the time to share your trip with us. We are very pleased to hear that you enjoyed your stay and found the hotel, staff and Addy's restaurant all exceeded your expectations. We welcome all riders and understand they want to see their bikes when possible, so we allow them to park in the courtyard. Keep in mind though, we can't all the time because of the noise but if we are not completely booked, its no problem to park there. We look forward to welcoming you back. Sincerely, Sarah L. E-Commerce Manager
Bad. Would not stay here again. Even if the church group wasn't there just didn't have a good day. Room smelled like some and the TV wasn't working. Tub had stains. I needed a place of rest for one night and woke up at 1am to hear noise outside and next to my room. Called the front desk and it didn't stop. Also my TV wasn't working
Dear Maisha; Thank you for reaching out to us and sharing your review. We were sold out with a very large group and understand how important a quiet environment is. Unfortunately, we can not guarantee soundproof rooms. We apologize for the outside noise that disrupted your stay. Your feedback helps us review solutions and ways to help avoid this as must as we can, in the future. Thank you again for your feedback. Sincerely, Sarah L. E-Commerce Manager
The home away from home !!! like always gets same room. they are now making new floor and all new look of the property . All the management Team and THE desk Team are the BEST. location and free food on Wednesday . best breakfast, and live music on Friday and Saturday is make so relax.
Welcome back David; Wonderful to see you again and thank you as always for allowing the Best Western Battlefield Inn to be your home away from home. We appreciate the wonderful feedback for the managers and staff and happy to hear that we continue to exceed expectations. We are excited about the refresh to the guestrooms and glad to be able to continue to provide our guests with a clean, comfortable and now - more modern-accommodations. Please continue to let us know if there is anything we can do to make your stay better. Thank you, Sarah L. E-Commerce Manager
I love the openness of this motor- court style motel. The rooms are always clean and comfortable. Breakfast is included. They have a nice pool in the center of the motel that we enjoy very much. We will always stay at this hotel when we are in the area.
Dear Susan; Thank you very much for the wonderful review and feedback for us. With a spirit to serve, we take great pride in providing our guests with a comfortable, stress free stay. We are delighted to hear that you had a great experience and found the clean guestrooms, style of hotel and amenities not only met, but exceeding your expectations. We look forward to welcoming you again the next time your travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
I stayed in June when we traveled to the area for a concert at Jiffy lube. It is an older style property with no interior corridors. When I checked in, I was asked if I wanted a ground or 2nd level. I chose 2nd and was given a nice corner room with no guests staying on the other side so it was wonderfully quiet. Check in was quick and there were no mixups in my reservation. Even though there are not interior hallways to access the rooms, the exterior stairway can only be entered with a key. I felt very safe. The room was very clean and had a small fridge and microwave. There is a large sink and vanity outside the bathroom as well as a smaller sink in the actual bathroom. The bar is full service and the breakfast was free and available by 6am. The pool was small but looked maintained. It is a perfect place for an overnight stop. It is right off if the interstate and is close to many restaurants. It was also only a 10 minute drive to be concert venue (and an easy drive at that). I would definitely stay here again if traveling in the area.
Dear SGMKSM; Thank you for selecting the Best Western Battlefield Inn as your place to stay while in town. We are very pleased to hear that the location was an ideal fit being a short drive to and from Jiffy Lube Live. We know how congested the area gets before and after shows there so happy you found us and had no issues with drive. Thank you for sharing with us that the accommodations exceeded your expectations, you felt safe and had quite, comfortable guestroom to relax in. That means a great deal to us so we appreciate your feedback. We look forward to welcoming you again for future events at Jiffy Lube Live or a weekend getaway. Thank you, Sarah L. E-Commerce Manager
needed a pet friendly hotel near jiffy lube live. low charge for small dogs, pleasant front desk staff, close to venue, grounds well kept, nice rooms. will definitely stay here again when visiting concert venue
Dear jmschaeffer; Thank you for selecting the Best Western Battlefield Inn as your place to stay while seeing a show at Jiffy Lube Live. We appreciate your business and pleased to hear that we exceeded your expectations. We look forward to your next stay and thank you again for your review and feedback. Sincerely, Sarah L. E-Commerce Manager
Whenever we come to town to visit family we will stay no where else. If your looking for a five star Brand new hotel this is not the place for you. however if you are looking for a nice hotel with the most amazing hospitality that we have ever experienced before this is the place for you. Our room was in need of some updating however it was very clean and upon meeting the G.M who seemed to really care about her property explained that as soon as it slowed down and they could get into the rooms they would be adding all new furniture and new tubs and wood floors they were hoping to get everything completed by end of January. So we are excited to return again next year and we hope to see the same caring team because they really do know how to take care of their guest.
Dear lewistabitha; Welcome Back! So nice to see you again. As a valued, repeat guest of the Best Western Battlefield Inn, we are delighted to hear that we continue to exceed your expectations each year with our hospitality, and clean, comfortable rooms. We are excited for the future refresh to the guestrooms and look forward to receiving your feedback on the changes. Thank you again for being a long time fan and guest of our hotel, that means a great deal to us. We look forward to your next visit. Sincerely, Sarah L. E-Commerce Manager
Had my flight cancelled out of IAD and all the hotels in the area were sold out. I was lucky to find this Best Western had one room available. The front desk team was super friendly. The rooms, however, were quite old, run down, and dirty. Had a few roaches in my bathroom during the night. I didn't really care as long as I got a room, however, given a choice I wouldn't stay here more than one night. I will admit the hotel pool looked inviting for families.
Dear Paul; Thank you for taking the time to share your feedback. It was a pleasure having you as our guest. We apologize for the condition of the room you were assigned, that is not typical for our team to miss that as we make cleanliness and guest comfort our top priorities. We will be refreshing the guestrooms this fall when things slow down a bit adding new wall covering, flooring and updating the furniture where needed also. We do hope you would consider another stay should the need arise. Thank you, Sarah L. E-Commerce Manager
What I like best about this hotel is the location. I come to town when Jiffy Lube has a show I like. When I get off the interstate I fill up at the corner Shell station then straight out of there lot is the Best Western. Across the street are several places to eat with in a short walk, Bob Evans is where we go mostly. The hotel has a pool and a place to BBQ but I don't use that. Ive been coming here for 10 years and haven't broke tradition i'll stay the next time i'm in town. Thanks for the hospitality.
Dear Dennis; Thank you so much for being a long time guest and fan of the Best Western Battlefield Inn. It is a pleasure to see you with each visit and delighted to hear that our hospitable, friendly service and location continue to meet or exceed your expectations. That means a great deal to us that you have chosen to stay with us for events at Jiffy Lube Live and will do so for as long as there are concerts that you like. We look forward to your next stay. Thank you again for being our guests. Sincerely, Sarah L. E-Commerce Manager
Spent the night here on a visit to the Manassas Battlefield. Room was clean and comfortable, however the only room left when we arrived was a Smoking room. I didn't think it who be much of an issue, but the smell of cigarette smoke permeated everything. When we left it was even in our clothes...and no one was smoking while we were there! That being said, not a bad place for the money.
Dear Joe; Thank you for being our guests and taking the time to reach out to us. We appreciate you selecting our hotel as your place to stay while visiting the historic Battlefields in the area. We are working now at converting our remaining few rooms that were previous smoking rooms to non smoking and apologize any scent that may have been in the room. This is a process which takes sometime to completely eradicate from the room and we're working hard to finish these rooms. Sorry to hear that was was the only room type available upon arrival and we hope on your next visit that we'll provide a better experience for you. Sincerely, Sarah L. E-Commerce Manager
If you are interested in the National Park of Manassas this is a great location with many eateries nearby. Very good accommodations and the pool delightful. Very good breakfast and really nice and helpful staff.
Dear Donna; Thank you for selecting our hotel as your place to stay while touring the area National Parks. We appreciate the business and delighted to hear you enjoyed your stay. Your kind words will be shared with the team to continue to inspire them to keep up the excellent job. Thank you again and please come back and visit next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
Room is not worth the price I paid. I Would recommend you not pay over $60 to $70 a night. The night staff overcharged me for a room but, said they would reduce at checkout the next morning, which they didn't do. I only stayed at this location for the rewards program, but after this, I probably will not use Best Western again.
Dear pawpaw08; Thank you for sharing your trip with us. We value your feedback and sorry to hear you did not enjoy your stay based on the condition of the room and felt you did not receive a better value. We are in the process of improving and upgrading all guestrooms now and look forward to the changes and fresh new look in the coming months. We appreciate you giving our location a fair try and sorry to hear that we were not the right fit for your travel or stay needs. Thank you, Sarah L. E-Commerce Manager
Our HOG chapter stays here each year when we attend Rolling Thunder. This was my first time at this hotel and I was VERY IMPRESSED. The entire staff was VERY welcoming and accomodating. They provided a buffet for us one evening which was very much appreciated. We also ate one evening in the restaurant/bar...it was great as well. The hotel is conveniently located to restaurants, gas stations, etc. It was a GREAT experiece and our group WILL RETURN!!!
Dear Kathy; Thank you for taking the time to share your trip with us. We are delighted to hear that your first experience with us was very enjoyable and you personally felt very welcomed and had a great stay. We are honored to host the yearly groups with Rolling Thunder and thank you again for letting us know that we exceeded your expectations. The best compliment we can receive is a satisfied guests that will return. We look forward to welcoming you and your group back next year or anytime your travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
This hotel has an extremely friendly staff that always makes for a welcoming experience. Manager and restaurant staff are very accommodating, Arrived on a Friday night and there was a loud crowd in the restaurant/lounge but it quieted down fairly soon.
Dear Dan; Thank you for being our guest at the Best Western Battlefield Inn, we appreciate the feedback for the staff and delighted to hear this stay met your expectations and more. We apologize for the temporary noise and happy to hear it quieted down pretty quickly so you enjoyed the rest of the stay. We hope to welcome you back the next time you are in town. Sincerely, Sarah L. E-Commerce Manager
First of all, there is no elevator, so consequently for folks who have a lot of luggage, this is a major inconvenience. Second, trying to regulate the thermostat in the summer, is extremely hard to do. They offered us a free dinner, and the food was absolutely terrible. We will never stay in this hotel again, and would not recommend it to someone else.
Dear calaengineering; Thank you for taking the time to write a review about your recent stay. We would like to apologize for any inconvenience you may have felt and for not meeting your - or our own- expectations for service and comfort. We are disappointed to hear that you had this unpleasant experience as this is not not typical at all for our hotel or restaurant. Customer feedback such as yours is a valuable to us so we can make improvements to better our team and service and our customer satisfaction. We are sorry to hear you would not consider a future stay so we can show you our true level of service. Sincerely, Sarah L. E-Commerce Manager
Sharma makes this feel like home away from home. It is especially convenient to bicycle to close by restaurants, movie theater, and place of business. I will be coming back each week for the next few months.
Dear Joseph; Thank you for being our guests and sharing your trip with us. We are very pleased to hear the convenient location is an ideal fit for your travel and stay needs. We appreciate the praise and compliments for Sharma, he is a great team member and truly cares to put his customers first at all times. We are looking forward to your future stays with us. Please do let us know how we're doing and if there is anything we can do to make your stay more enjoyable, our front desk is available 24 hours a day and be happy to help. Thank you, Sarah L. E-Commerce Manager
The Best Western battlefield Inn in Manassas Virginia took a bucket list tri'p and made it a superior experience. Their treatment of us during Rolling Thunder 2016 was nothing short of stellar. The staff was accommodating and helpful, the room was spectacular and I will be staying here again every year that I participate in this event
Dear god0medic; Thank you so much for the wonderful review of our hotel and for allowing us to be a part of your memorable trip. We have great respect for all members that join us as part of Rolling Thunder and as one of the hotel brands (formerly) with the longest running partnership with Harley Davidson, we take great pride in that. We are very pleased to hear that you enjoyed your stay and found the customer service and trip itself far exceeded your expectations. Thank you again for being our guests, please do come back and visit next year or anytime you are in the area. Sincerely, Sarah L. E-Commerce Manager
Hotel in ideal location for our conference. Clean rooms, great staff, comfortable beds. Breakfast has all you would want, including waffles. The breakfast area becomes a restaurant bar after 5:00 pm and serves good food at reasonable prices. Plenty of parking, covered picnic areas with a barbecue available for use. The pool wasn't in use during our visit. Over all nice place.
Dear Sandra; Thank you for taking the time to share your recent experience with us. We are very pleased to hear that the location, friendly staff and overall appearance all exceeded your expectations leading to a very good stay. We appreciate the feedback and hope for the opportunity to welcome you again the next time your travels bring you to the area. Thank you, Sarah L. E-Commerce Manager
This hotel was very clean and breakfast is a plus. Very professional staff. The hotel have a very clean pool area. I wish this hotel had a workout room. The next time my family and I are travelling in the area for tours attactions. The hotel is close DC and caves.
Dear football8855; Thank you for selecting our hotel as your place to stay while in town. We appreciate the feedback and pleased to hear the clean hotel, good breakfast, pool area, and friendly staff all exceeded your expectations. Thank you for the suggestion for a workout room, plans are being reviewed for future upgrades and I will share that with the team. We hope to welcome you again the next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
Visited for a friends wedding. The hotel is convenient to the freeway and Dulles International. Breakfast was okay, bar was fun on a Friday night. Interestingly, the hotel had the best wifi I've seen at a hotel in a long time. Decent place for a quick stay.
Dear GaribaldiCU; Thank you for selecting our hotel as your place to stay while in town. We are pleased to hear you enjoyed your stay and we met your expectations with comfort, service, value and convenient location. In today's technology driven society we appreciate the feedback regarding our internet speed and reliability, we are happy to hear it was ideal for your needs. Thank you again for being our guests, we hope to welcome you back the next time your travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
There are so many things in this location , nice food live music and best food and Bar. Every Wednesday Free Dinner for in house guest really appreciate and breakfast is the BEST . Nice BED . Good Internet . all Great .
Dear David; Thank you for taking the time to share your trip with us. We are very pleased to hear that you had a great stay and truly appreciate you letting us know that we exceeded your expectations with the service, food & atmosphere of the restaurant and bar, breakfast and guestroom. We hope that we can welcome you back soon. Thank you, Sarah L. E-Commerce Manager
I was very impressed with this Best Western. My first time staying at a Best Western and I will be staying there as my hotel of choice going forward. I had outstanding customer service at the front desk. When a staff member really enjoys making customers happy and enjoys his job you can really feel it. I felt like a special guest and my experience on checking in made my day - as I had just had a terrible customer service experience at the Residence Inn Marriott down the street just prior. I would like to make note too of Best Western's very friendly pet policy, I had my dog with me, and they really took care of me. The pet fee was extremely reasonable, $10, and it was clear they had a welcoming attitude to the owner and their pet. The room was very nice, with classy decor, nice smell in the air, detail with amenities and the room felt clean and well attended to. The bed was very comfortable and very nicely made up. The breakfast was laid out very nicely, with a large selection of things to eat - really impressive, especially for this price range.
Dear Nicolel; We are very pleased to welcome you to the Best Western family and thank you so much for the wonderful compliments for our hotel, staff and services. We appreciate you taking the time to share your trip with us and pleased to hear you received a great value and enjoyed your stay. Customer service is very important to us and we are delighted to hear we exceeded your expectations. Thank you again for your business. We look forward to your next visit. Sincerely, Sarah L. E-Commerce Manager
we stay here regular basis always very good. we feel like 2nd home. nice free food on Wednesday and free breakfast . awesome staff. And great Bed and all Area /picnic spot and Hoarse shoes place . this is a great location and rooms are going to be replace looks new and good !!!
Dear David; Thank you for being a long time guest of the Best Western Battlefield Inn, it is always a pleasure to see you. We are delighted to hear that we continue to exceed your expectations with each visit from the staff, service, guestroom and amenities. That means a lot to our team and we thank you for the positive feedback. We are working on our plans to refresh the rooms, we hope our guests enjoy the new look. We look forward to seeing you soon. Sincerely, Sarah L. E-Commerce Manager
Went on vacation to DC, stayed here. Everyone at the hotel went above and beyond to make the stay even better. Rooms are updated and very clean. My only complaint is that the keycard didn't always work and made it a hassle sometimes getting in room. Will stay here again if ever to DC
Dear Pamela; Thank you for selecting our hotel has your place to stay while visiting the Washington DC area. We appreciate you sharing your trip with us. We take great pride in our hotel and customer service is very important to us. We are delighted to hear out staff and the guestroom exceeded your expectations. We apologize for the trouble with the keys and inconvenience that may have caused. We will check out key card machine and make sure it was working properly, and replace or repair it if needed. Thank you again for being our guests, we look forward to your next stay. Sincerely, Sarah L. E-Commerce Manager
Have stayed at this hotel many times for both business and pleasure, and have always found it to be clean and well-cared-for, with an awesome staff that always goes out of their way to please the customer.
Dear Dan; Thank you for taking the time to share your recent trip with us. We appreciate you being a return guests of ours and delighted to hear we continue to meet your expectations. That is something our staff takes great pride in. Your feedback will be shared with the team to continue to motivate and inspire them to keep up the great job. We look forward to welcoming you back again soon. Thank you, Sarah L. E-Commerce Manager
This is about what you would expect for the modest price. I should have been more thorough in my search, as I do not like rooms that open directly to the outside, and I like hotels to have a fitness center, which they do not. For these reasons I will stay somewhere else if I need to be in the area again. The free breakfast is ok, and there was a microwave, fridge and coffee maker in the room, which was spacious.
Dear Annie; Thank you for your honest review and feedback. Customer satisfaction and the comfort of our guests is very important to us and we understand that exterior entrance hotels are not for everyone. We are sorry to see we were not the right fit for your needs. We got some great changes and upgrades coming soon but unfortunately that does not include changing the access to the guestrooms. We truly appreciate your business and for giving us a fair chance. Sincerely, Sarah L. E-Commerce Manager
wonderful. rooms are comfortable and quite. Location to restaurants and other businesses was perfect. access to interstate easy off , easy on. The layout of the motel is more like a resort . Easy access to any service the motel offers.
Dear Darrell; We'd like to thank you for taking the time to share your trip with us and appreciate the feedback. We are delighted to hear the location, comfortable guestroom and surroundings exceeded your expectations leading to a very enjoyable experience. We look forward to welcoming you again during your travels. Thank you, Sarah L. E-Commerce Manager
I've been to this hotel several times over the years. The rooms are all updated with great beds and super clean. Each room has a microwave and fridge. The staff is very friendly and always helpful. Pretty close to DC without paying DC prices. Lots of restaurants around the area, right off interstate 66. Great pool area outside!
Dear Ed; Thank you for being a repeat guest of the Best Western Battlefield Inn and taking the time to share your experience with us. We are delighted to hear that we continue to meet your expectations and you have always enjoyed your stay's with us. We take great pride in our hotel and customer satisfaction is very important to us. Knowing that our customers see and appreciate our efforts and continue to return, means a lot to us. Thank you again. We look forward to welcoming you back soon. Sincerely, Sarah L. E-Commerce Manager
Hello, I have had a flood at my apartment on 4-6-2015, and spent 27 days from that day till 5-5-2015 at the Best western, and on December 1st. i brought my family back. We spent over 2 weeks so far this month, and have not gotten our correct amount of points.Otherwise we have been enjoying your fantastic hotel.
Dear Laurent; Thank you for being our guests and sharing your experience with us. We appreciate you returning to our hotel and delighted to hear that you are enjoying your second stay. We appreciate the opportunity to be your home away from home. We understand how valuable those points are and apologize for the difficulty you are having with that. Please speak with the GM on property, she'll be happy to help sort it out for you. Thank you, Sarah L. E-Commerce Manager
room very clean, and cleaned daily . Ligt fiixtures need maintenance, why do they go off when you sit beside a lamp? Food is OK at the breakfast but could be much better. Served sausage every day , bacon would be nice every other day.
Dear 15fredericks; Thank you for being our guest and sharing your review. We are very pleased to hear that we met your expectations and you had a nice stay. We appreciate you bringing these items to our attention, we will share this with the maintenance. We are also in the process of reviewing plans for future improvements to the guestrooms which will correct that issue. Thank you as well for the suggestion for breakfast, we'll see what we can do to change it up moving forward. We hope to welcome you back the next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
I brought my husband here for a night away for his birthday. We have stayed here in the past and I don't think we would choose anywhere else (you cannot beat the price of the rooms and the customer service experience). We have never had a bad experience.
Dear Barbara; Thank you for your review and feedback for us. We appreciate you selecting the Best Western Battlefield Inn as your home away from home each year. We are pleased to hear that we continue to meet your expectations with service and value received. Thank you again, we look forward to seeing you next year if not sooner. Sincerely, Sarah L. E-Commerce Manager
Our company has this hotel on the list of favorites. We travel in and out of DC from here the location is perfect, plenty of good restaurants in the area including the hotel. All our employees stay here when working in the area It is safe, clean and friendly. Walmart, Home Depot, Lowes, Staples just to name a few stores available close by to help with business.
Dear Patrick; Thank you for selecting our hotel for your company and employee business needs. We appreciate the confidence you have in us and it is our pleasure to provide a clean, comfortable and friendly place to stay for your team. The positive feedback means a lot to us and will be shared with our staff to continue to inspire and motivate them to keep up the excellent customer service. We look forward to seeing you all soon. Thank you, Sarah L. E-Commerce Manager
Great location for where we wanted to go. Old hotel with some upgrades. A place where there was a very heavy construction guests. Kind of funky in general. Yard well maintained but plain. Nice staff and good bar meal.
Dear Pat; Thank you for taking the time to leave us a review. We appreciate your feedback and pleased to see that overall the hotel was a good fit for your travel needs. I will share your comments with the managers and we strive to provide a flawless customer experience and continue to improve our services. We are reviewing our plans for some future upgrades and improvements will be coming soon to the hotel. Thank you again for your business, we hope to welcome you back next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
The hotel was a little old, however, it was very clean, the staff was great, and I enjoyed the restaurant/bar. It was also priced competitively, which gave it a great value for the cost; as well as being convenient to the airport (20 minutes) and right off the interstate. Also, there were a number of restaurants in the immediate area if you didn't want to eat at the hotel. I'll be travelling in the area again in 3 months and will return.
Dear Bruce; Thank you for being a first time guest of the Best Western Battlefield Inn. We are very pleased to see that you enjoyed your stay, received a great value and found the hotel and restaurant to be an ideal fit for your travel needs. Our staff works hard to ensure our guests are happy and comfortable, it means a lot to us to see your positive feedback and that we met your expectations and more. We are reviewing our plans now for some future improvements, we will be making some changes as soon as possible. We are looking forward to your return visit in a few months. Thank you, Sarah L. E-Commerce Manager
This is one of the better Best Western Inns that we have stayed. The rooms were nice and clean and the beds were perfect for our three night stay. The hotel is conveniently located to the Manasas Battlefield and even a nearby winery.
Dear jarcase; Thank you for the very kind review. I am pleased to see that the convenient location, clean and comfortable accommodations all exceeded your expectations leaving you with a very pleasant experience. We hope to welcome you again the next time your travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
Very clean and quiet ! Free Dinner on Wednesday nights if you stay 2 nights and We got a $25 gift card. Beds were very comfortable and nice sheets. TV was new and very clear. Very roomy and clean. We will be back if in the area.
Dear Sandra; Thank you for being our guest and taking the time to leave such a nice review. We appreciate hearing that you enjoyed your stay. Our goal is to provide a clean, comfortable place for our guests to relax and unwind, we are delighted to see we did that and more. Thank you again for your business, we look forward to welcoming you back next time you are in the area. Sincerely, Sarah L. E-Commerce Manager
I stayed on October 5 one night room 235. I would say this a nice hotel. Ady's restaurant seems full of people on Monday night that gives nice impression. Front desk very friendly. One thing about the bathroom there is no side wall handicap bar. Hotel breakfast was awesome. Thank you Karim
Dear Karim; Thank you for being our guests and sharing your review. I am delighted to see that you enjoyed your stay. We appreciate the compliments for our staff and pleased to see that we met your expectations and you enjoyed a good breakfast to start your day off right. Thank you as well for the feedback regarding the bathroom, we will look into that further as we review plans for future improvements. We look forward to welcoming you back the next time your travels bring you to the area. Sincerely, Sarah L. E-Commerce Manager
We have stayed at this Best Western 3 times for business travel and we can't say enough about the awesome staff and overall "good" feeling we get when we stay. They have excellent management, housekeeping and overall staff. Some of the rooms have been renovated with laminated wood floors and updated furniture so we would recommend that you request an updated room. This Best Western has a terrific outdoor swimming pool with horseshoe pits and barbeque pavilions that guests make use of along with a restaurant and bar. If you are looking to have fun where you are staying at a decent rate, this is the hotel for you.
Dear Jeff; Thank you so much for the great review and feedback for us. We are very pleased to see that with each stay, we continue to exceed your expectations. We appreciate you sharing with us how much you enjoy the changes we are making to the rooms as well as the fun entertainment found in the outdoor courtyard area and Addy's restaurant. I will share your praise with Tammy and the team to continue to inspire and motivate them to keep up the excellent job. We will see you again soon and thank you again for your continued business. Sincerely, Sarah L. E-Commerce Manager
We stayed here on our way home from a trip to upstate New York. We had a slow and leisurely trip that took a week to arrive home. We stayed in Best Westerns all the way to Florida because we felt at home with each location. Planning to only stay at Best Westerns on all future trips. They may not be exactly the same but all have the same concept of pleasing their guests.
Dear Donna; Thank you for being our guests and for sharing your recent stay with us. We are delighted to see you enjoyed your stay at the Best Western Battlefield Inn. Our goal is provide a friendly, clean and comfortable home away from home for our guests, we are very pleased to see that we did that and more for you. We look forward to welcoming you back again. Each Best Western is independently owned and operated allowing them to be unique and personable in their own way. If you have not already, please join the rewards program. You will find that to be very valuable to have and easy to use during your travels. Thank you, Sarah L. E-Commerce Manager
This hotel rents to construction workers who stay up all hours of the night drinking outside their rooms. This is not a family friendly hotel and would not stay there again. No security response to deal with the problem.
Dear Ronald P I would like to thank you for taking the time to share your experience with us. We are always look for ways to improve on our guest experience.I do personally apologize for any noise that occured while staying with us due to the large event we had in the area. We are in fact a very family friendly hotel and have people from all walks of life staying with us at any given time, from the business professionals, to solo travelers, the construction crews, as well as wonderful military family waiting for their home to be completed. We do appreciate your business and sorry to see that for this stay, we were not the right fit.We do hope that in the future you will stay with us again and see this is not typical of our hotel. Sincerely, Tammy Bragg General Manager
My Husband and I originally booked at the Days Inn right behind The Best Western Inn, We did not last 5 minutes at the Days Inn! VERY SKECTHY AND DIRTY! So we decided to drive to the closet hotel which is Best Western and it was THE best choice we made, with no reservations luckily they had rooms left, The front desk staff welcomed us as soon as we walked in with big smiles. Great thing about this hotel we get to choose if we want a smoking room or non smoking and if we would like a ground floor or second floor. As soon as we got to our rooms, rooms were clean , beds were comfy and we definitly slept well which is a BIG PLUS for myself and husband. Next time we are in town i'll remember to book at the Best Western Battlefeild inn and not the Days Inn.
Thank you for the wonderful review and I am so glad to hear that you enjoyed your stay. We do hope you will return again soon We look forward to having you stay with us in the future. Sincerely, Tammy Bragg General Manager
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