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Best Western Plus Hotel InnTowner Madison, Madison

4.5/5  - basé sur 993 notations.
2424 University Avenue, 53726-3811, Madison, United States - See map

The Best Western Plus InnTowner Madison has just completed a multi-million dollar renovation of its 176 guest rooms with new carpet, pillow top mattress bedding, 42-inch flat screen televisions, iHome® clock radios, and new furniture in each guest room. Located in the heart of Madison, you're sure to feel right at home while you're here at the Best Western Plus InnTowner Madison. Our convenient location, close to downtown and the University of Wisconsin - Madison Campus, allows for quick and easy access to a wide variety of destinations in Madison. In addition, our residential neighborhood setting provides a sense of calmness while you're visiting. Our free hotel shuttle service gets you where you need to go with ease. Guests appreciate quick, effortless access to Madison area hospitals, college campuses and athletic events, as well as Dane County Regional Airport and Madison's popular visitor destinations. Start your day off right by enjoying downtown Madison's most extensive free hot breakfast buffet including items such as: scrambled eggs, fresh breads, homemade sweet rolls and Danish, bacon or sausage, breakfast fries, hash browns, muffins, yogurt, fruit, cereal, oatmeal, French toast or pancakes, assorted Juices, hot coffee or tea. Other key hotel features include: complimentary hot breakfast buffet, free high-speed Internet access, free parking (one vehicle allowed per room), heated indoor pool and whirlpool, fitness center, featuring four machines, 24/7 business center, Keurig® coffee machines, grab-n-go food market, complimentary popcorn, restaurant-cocktail lounge. Whether you're traveling for business, visiting friends or celebrating a special family event, count on the Best Western Plus InnTowner Madison to provide the best overall value so you're sure to be completely satisfied.

Best Western Plus

Hotel InnTowner Madison

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 995 guest reviews
NOTE ISSUED
Excellent
561
Very Good
277
Average
93
Poor
35
Terrible
29
REFER TO NOTICE
Business Business
315
Couples Couples
125
Family Family
370
Friends getaway Friends getaway
76
Solo travel Solo travel
69
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent staff/Excellent Hotel"

5
13/07/2018

As soon as we were greeted at the front desk by a pleasant young man we knew we had made the right hotel choice. He was pleasant, helpful and courteous. The service stall was very accommodating and the breakfast offerings were very good. Finally, the shuttle drivers were prompt and courteous. Would definitely stay again.

"Hospital Stay"

5
11/07/2018

Stayed at this hotel due to a family member being an inpatient at UW Madison hospital. This hotel was very close to hospital and they worked together to provide a good price. The room was spacious and very clean. The restaurant provided excellent food options. Hotel staff was very friendly staff and easy to work with. I would recommend staying here in a heart beat.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear suzannp2017, The InnTowner team sends our best wishes to your family member for a speedy recovery! We are pleased to know that our location, amenities, and friendliness helped to provide comfort during such an important time. Thank you for allowing us to be your home-away-from home and for the glowing recommendation to future travelers.

"Thankful for the shuttle!"

5
10/07/2018

My son and I spent a night during his SOAR experience. You should ask for the special room rate. We parked our car here and the shuttle took us directly to Union South, so we didn't have to pay or find parking on campus. When we we finished for the day, we called and the shuttle promptly picked us up. We scheduled a shuttle for the morning, and again no problem there. Breakfast was great, and friendly staff!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear WisFolks, Thank you for sharing your experience with us! The complimentary shuttle is an asset to our property and we are pleased to offer its services to our valued guests. Our friendly shuttle drivers are always happy to make entertainment and dining recommendations, too! Please visit us again soon. Safe travels!

"Very nice!"

5
30/06/2018

I've stayed in hundreds of hotels, and this one is among the best, relatively speaking. Convenient parking, sparkling clean facility, nice staff, comfy room with all the necessities, i.e. internet, fridge, Kuerig coffee, micro, lots of TV stations, classy bedding & comfortable bed. A wonderful breakfast buffett...hot, fresh, clean, and well-managed. A nice little sundry shoppe next to front desk. A definite gem!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear golfinwi, Wow, we are very grateful for your detailed review of our property and amenities! Thank you for helping future travelers with the knowledge of everything the InnTowner offers. From our location to our friendly staff, we are eager to serve and provide the best experience while you are away from home. Our team looks forward to seeing you again soon. Wishing you and your family safe travels and a wonderful summer!

"Perfect for Extended Hospital Stays Nearby"

5
19/06/2018

My family utilized this Best Western on a recent visit when our family member was in the hospital. The staff were warm and friendly and the service was great. In particular, we had wonderful service in their restaurant and were lovely woman named Victoria Andres Velasco--she was attentive and very good at her job!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear dannyholub, Thank you for your review! We send our best wishes to your family member who was in the hospital. Thank you for the compliments about Victoria as well, we will be sure to share your feedback with her! Thank you once again for allowing the InnTowner to be your home-away-from-home.

"Desk and restaurant staff are wonderful!"

4
18/06/2018

I was there over the weekend for my niece's wedding and had a great time. The shuttle bus driver was marvelous and I appreciated the free rides! The hospital is just across the street and the proximity to the Capitol is marvelous. They had some issues with the air conditioning during this hot weather which caused them to close the bar and restaurant early on Saturday which was my only real complaint.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Steven M, Congratulations to your niece from the InnTowner team! Thank you for letting us know how much you enjoyed your stay. We're happy to know that our location and amenities were useful to you during your time here, and we sincerely apologize for the inconvenience on Saturday evening. Please visit us again soon!

"Great stay"

5
07/06/2018

Lodging at BW was the best decision we made for outpatient surgery. Took their free shuttle to UW Hospital and didn't need to worry about parking. It was a 5 min ride. Front desk and staff were outstanding . OH my gosh the restaurant food was sooo good with great happy hour deals. We went back twice and sat outside. We had bruschetta appetizer twice, it was so good and fresh. The free breakfast had biscuits and gravy, fresh fruit, bacon, eggs, oatmeal and so much more. Thank you Victoria Bravo and Emanuel for taking such great care of us and thank you to everyone for making our stay so pleasurable.??

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Goingcamping2, Thank you for the wonderful mentions about Victoria and Emanuel! We are excited to share your feedback with them and our culinary team. We extend our best wishes for a speedy recovery to your family member who was in the hospital! Safe travels and have a great summer!

"Wonderful Staff"

4
05/06/2018

I stayed here with my mom who was having surgery at the hospital. The hotel is owned by the hospital and provides a shuttle to and from, very convenient and on time so you don't have to worry about finding parking! Victoria Bravo was an amazing waitress! Super friendly and reccomended her favorite apps and entrees, all her suggestions were delicious and almost all are made in house! The prices are amazing for both food and drinks and they have a happy hour. The restaurant has a lovely patio to sit out on as well which we did. I definitely recommend this place however I will say that the bed was awful. It's possible if you are sleeping by yourself it isn't so bad but as my aunt came the night I stayed, I shared my bed with her and we both woke up with awful back pain and I didn't sleep very soundly Because of it. My mother who slept in her own bed however had no issues, so it may be a hit or miss. They do have a pool but I didn't get a chance to check it out. Either way for the convinence and in hotel restaurant I highly recommend.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear reneeaanderson90, Thank you for sharing feedback regarding your recent stay at our property! We will certainly share your compliments about Victoria's hospitality and service with our culinary team and Victoria. We are, however, sorry to hear that you did not sleep well during your visit. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to see you on your next visit to Madison! Thank you once again for reaching out to us after your stay.

"Epitome of Service"

5
03/06/2018

When we checked in...Jack - behind the desk could not have been more helpful with all the information he gave us! Next...we were tired. So, Jack referred us to the restaurant in the hotel - which is such a plus when your so tired. We had drinks and dinner in the hotel restaurant. Serviced by Victoria Bravo - what an asset to Best Western. Food was good, drinks were fabulous and the amount of courtesy and efficiency that your employees have is a GREAT reflection on Best Western in our opinion. Everyone was so friendly and accommodating.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear teasar97, Thank you for the compliments about Jack and Victoria! We will gladly share your feedback the entire team. It is always wonderful to know that our team members made your stay even more welcoming and comfortable. Please stay with us again soon!

"Best Western PLUS Inn Towner"

5
29/05/2018

Excellent facilty and staff Parking is plentiful but a bit tight Excellent location, easy to find and access. I stayed because of location to hospital. Privides shuttle service to hospitasl, clinic and local shopping

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Patriciahh2017, Thank you for your valuable feedback! We will be sure to share your compliments of the staff and facility with our team. Thank you for choosing the InnTowner. We look forward to seeing you on your next visit to Madison!

"convenient and met all expectations"

5
28/05/2018

the location was very convenient as it was right across the street from the hospital. The room was clean and had everything we needed. The breakfast was good. We did use the excellent courtesy van to the hospital.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Vicki O, The InnTowner team is thrilled that you enjoyed your stay! We are happy to provide the complimentary shuttle and are glad that you were able to make use of it during your stay. We will be sure to share your compliments about the hot breakfast buffet and cleanliness of the guestrooms with our wonderful team members. Wishing you safe travels and a great summer!

"good stay"

4
16/05/2018

all good except little insulation in the walls......I stay at this Best Western when my husband is in the hospital. They offer shuttle service to the hospital and local restaurants. Very nice plus Badger burger was pretty darn good.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thanks for staying with us here at the Bestwestern PLUS InnTownner. We hope that your husband is feel better. Thank you for your nice review of our Badger Burger, and we are glad to hear that the shuttle was a nice touch to your stay. We look forward to having you as our guest the next time your travels bring you back to Madison.

"Good close to U. of Wisconsin Hospital"

4
05/05/2018

Walking distance to hospital and shuttle is available. The breakfast buffet was satisfactory and can be improved with higher quality of eggs and bacon. Coffee was instant brew and must be improved if the breakfast buffet to reach the highest standard.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear pborowicz, Thank you for your review! We appreciate your feedback and will present your thoughts to our culinary team. We wish you safe travels and thank you once again for staying at the InnTowner!

"Great!"

5
02/05/2018

This is our favorite hotel in Madison, clean, comfortable, great breakfast! Really close to Camp Randall! Friendly employees! Our bartender, Victoria Bravo, was amazing and made the night cap we had so much more enjoyable!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear beckys2210, We are thrilled to be your favorite hotel in Madison! We will share your compliments with our culinary team as well as Victoria! We appreciate you taking the time to provide feedback about our property, the complimentary hot breakfast buffet, and our friendly employees. We hope to see you all again very soon!

"Will definitely stay again!"

5
27/04/2018

My daughter (11) and I thoroughly enjoyed our stay. Our first room had some issues, and we were immediately moved to another room, which was perfect. The first night, the pool was COLD but the second night it was perfect. Everything was clean, the staff was wonderful, and the beds were super comfortable. Will definitely stay again!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear momandkid2018, The InnTowner team is thrilled that you and your daughter thoroughly enjoyed your stay! Thank you for the kind words about our staff, the cleanliness, and amenities. We are very proud of our property and strive to make everyone comfortable. Safe travels and see you again soon!

"Best overall experience"

5
26/04/2018

We've stayed here several times when my husband or son had surgeries at UW-Health. It is so convenient, especially with the free shuttle service which is so very appreciated. Everything about the hotel is a great experience - the breakfast, the staff, and the rooms. Probably the best hotel restaurant we've ever eaten at, and we travel a lot.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear badgerboy2017, Thank you for staying with us again! We are happy to be of service, whether it's a shuttle ride to and from nearby establishments to the excellent breakfast, we are here for you! Wishing you all a wonderful summer and looking forward to seeing you on your next visit!

"High-end hotel"

5
26/04/2018

You won't be disappointed with this hotel. Amenities are top-notch. Free Breakfast is restaurant selection quality. This is my go to hotel in Madison, even if it requires I drive a bit further than usual. They could use more handicap parking spots.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear 169dem, Wow, thank you for the praise of our breakfast, amenities, and property as a whole! We value your business and greatly appreciate the fact that you drive just a bit further to enjoy all that the InnTowner offers. Thank you for the note about the handicap parking spots, too. We will certainly look into this. Safe travels and thank you again!

"nice hotel, inexperienced staff"

3
23/04/2018

I've stayed here a number of times. The hotel itself is fine; very clean, food is decent. The staff however seem very inexperienced and unable to follow through on requests or provide services unless reminded several times. More training and supervision would help.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear jcoska, Thank you for bringing these examples to our attention. Follow-through is extremely important to us and we're sorry to hear that we did not meet your expectations. Rest assured that your comments will be shared with our entire team. We appreciate you taking the time to tell us what you feel needs a bit more focus. Thank you!

"Overpriced"

3
23/04/2018

I think the pricing for this hotel is high for the quality. Much of it has to do with the location and its proximity to campus. The room we had was spacious with nice decor, but the lobby and entrance are not inviting at all -- it seems very congested. The building to the back entrance of the parking lot is convenient, but would not unlock using our key card, forcing us to go around the building each time to enter through the main lobby -- even in broad daylight.

"Nice hotel with welcome amenities "

5
18/04/2018

Our room was clean and had modern decor, the breakfast had plenty of options and was good. We visited the restaurant and had some delicious food the day we arrived. They offer Free parking and a free shuttle to places within a 2 mile radius which I've never seen anywhere else I've stayed before. Overall it was a great stay and would stay there again

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Erubiel A, Wow, thank you for the wonderful feedback! We appreciate you choosing the InnTowner and giving us the opportunity to exceed your expectations during your stay. It is an honor to serve our valued guests by providing excellent accommodations and amenities such as the shuttle. We hope your travels bring you back to the Madison area very soon!

"College Touring!"

5
16/04/2018

We stayed here for two nights with our 17 year old who was touring University of Wisconsin. The room was large and clean, the breakfast was good, the staff was very helpful and friendly! They told us places to go for dinner so that The Kid could get a feel for the college life there. Location was not super close to the school but Madison is pretty easy to navigate.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Alicia, Congratulations to the graduate and soon-to-be UW Madison student! We are always happy to meet the families of students and hope to be your home-away-from-home during future visits. We wish you all the best!

"CLEAN!"

5
13/04/2018

This was by far one of the cleanest hotel I have stayed at in a long time! Rooms are large and tastefully decorated. All common areas were cleaned continuously. The free and fresh popped popcorn was a nice treat in the afternoon and I loved having a keurig/coffee in the room. Breakfast was better than your average run of the mill continental hotel breakfast. All in all a great stay in Madison.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Amy M, On behalf of the entire InnTowner team, I thank you for such a wonderful review of your recent stay! We strive to provide the best home-away-from-home experience for our valued guests and we are thrilled to know that we exceeded your expectations in all areas. We wish you safe travels and hope to see you on your next visit to Madison!

"Great service"

4
13/04/2018

The service is wonderful and the breakfast is nice. The rooms are pretty big. The gym is very small if you're looking to workout. I recommend the suite if you can get it because it has a large room for friends/family.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Katie R, Well said, Katie! We have many different room types to fit everyone's needs when travelling. The InnTowner team is happy to know that you enjoyed the complimentary hot breakfast buffet, the upgraded guestrooms, and the newly equipped fitness center during your stay. Thank you for choosing our hotel!

"Comfortable Bed, Nice Place to stay"

4
11/04/2018

Visiting the Madison area for a visit to UW Hospital. Stayed in a King room, the bed was very comfortable and the room very clean. The complimentary breakfast was great with lots to choose from. Hot tub and pool were well taken care of and a nice area to relax. I would definately stay here again.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Jen117213, Wow! Thank you for the excellent review of the InnTowner! We will be sure to share your compliments about the complimentary breakfast buffet with our culinary team. We know you have a lot of options when it comes to hotels in Madison, and we thank you for choosing the InnTowner. Safe travels and see you soon!

"great hotel"

4
03/04/2018

The buffet style breakfast was very good. Room was clean, Bed was very comfortable. We would stay again. Free Wi-Fi. Free shuttle and Free Breakfast, Very close to VA hospital. Would recommend you stay here.

"Trip to UW hospital"

5
30/03/2018

Clean, friendly, helpful. Best hotel we've stayed at in 10 years! Our room was really nice, with a queen bed, a recliner and a nice desk chair so my husband and I were not restricted to just sitting on the edge of the bed to watch TV. Staff was outstanding. Shuttle service to and from the hospital was a welcome relief. Food was excellent, we werent looking for a gourmet restaurant.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Raewai O'Brien, We are thrilled that you enjoyed your stay! Thank you for sharing your thoughts with us, your compliments will be passed along to the entire team. Thank you for staying at the InnTowner and we hope to see you on your next visit to Madison!

"marcus"

2
22/03/2018

The parking was inadequate and seemed to be in a construction zone. There apparently is no dress code for restaurant (ie bare feet PJ's) Yuk! The elevator was extremely slow, and only one. The room was very clean and beautiful.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Marcus, Thank you for sharing your feedback on your recent stay. Proper covering is required in the restaurant and we will work to remind all guests of this rule. Your satisfaction is important to us, and I thank you for bringing this to our attention. We hope to have another opportunity in the near future to exceed your expectations.

"Beautiful and great location-loud"

4
20/03/2018

Here at the hotel for high school swim meet. Anyhow the hotel was great, pool was great, it was nice they had pool and exercise center. Anyhow what comes with Madison is at night it can get loud. I could hear kids running down the halls, some drunk people, etc. It had a nice restaurant downstairs that was nice and the hotel had micro shuttles to get you around Madison if needed. Would definitely stay here again. On a weekend we paid about $150 per night.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear 1987 PackerFan, Thank you for sharing your experience and knowledge of the Madison area with fellow travelers! Madison is very busy during special events, therefore we appreciate your feedback in how we can provide the best hospitality for our valued guests. See you on your next visit to Madison!

"Comfortable but noisy"

3
18/03/2018

Comfortable place. There was a basketball tournament in town so the place was packed. Parking was difficult but staff was friendly and helpful. Room was comfortable and modern. The walls seemed thin. We could hear our neighbors talk and shower. We were close to the pool and the hallway noise was loud, even at 2am, so it would be tough for a light sleeper. Overall the facility itself was great.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Jessica, We apologize for the disturbance during your stay. The city of Madison is alive with excitement and even more so during special events. Though the noise did not hinder your overall experience of our property, we strive to create a welcoming and comfortable environment for all of our guests and thank you for bringing it to our attention. We certainly hope to see you on your next visit to Madison.

"Temporary home away from home"

5
17/03/2018

My spouse is having treatment at the nearby UW Cancer Center so we've been staying here every 3rd week for the 18 weeks. Our room is always vey clean and the staff is awesome. The breakfast is perfect and has good healthy choices. It is always vey quiet. They offer a free shuttle to and from the hospital and the wait is never more that a few minutes. All and all despite the reason for our visit, we are very satisfied with this hotel.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Sandra, Thank you for the wonderful review! We are honored to be your home-away-from-home during your visits and are pleased to know that the complimentary breakfast and shuttle service help make your stays easier. Thank you for the kind words about our team members--we will be sure to share the compliments! See you soon!

"Comfortable hotel ??"

4
04/03/2018

I recently stayed at this hotel and I give it The travelers thumbs up for being a very pleasant hotel, with a secure and convenient location. The beds were comfortable, good breakfast, (I found some healthy choices ) and courteous staff.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Angeline P, We are so glad that you enjoyed the variety of options offered at our complimentary breakfast buffet! Thank you for choosing the Best Western PLUS InnTowner Madison. We hope to see you the next time your travels bring you to our beautiful city!

"UW-Hospital "

4
22/02/2018

Very well maintained hotel chain. Very close to downtown & only a few blocks away from the UW-Hospital & VA Hospital which for me being a disabled vet was very convenient. Room was on 4th floor. Very nice sized room, well maintained & clean. Only issue was the cable network would cut out and pop back on. The room was very quiet with very little outside noise which was nice as I just had three surgeries that day & was exhausted. The real only problem my wife & I had was with check-in. There were two young men behind the counter. The one we had seemed very distant and did very little interaction when we asked questions. Due to my surgeries that day, with being a frequent reward customer, I asked if we could be bumped up to a room with a whirl pool tub as I was extremely stiff/sore from surgery. With out even attempting to make eye contact or even check to see if a room was available, he just mumbled; “Nope, and you didn't book a room with one!”. I was too exhausted to bother with it and went to our room. Other than that issue we were very impressed with our stay.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear 97randyp, On behalf of the entire team, I extend our best wishes to you for a quick recovery and thank you for being a Best Western Rewards Member! We apologize that we were unable to provide the whirlpool suite at the time of check-in. If this room is desired upon your next stay, please feel free to reach out to us at 608-233-8778 and to inquire as to the availability. Thank you for your feedback. We look forward to exceeding your expectations on your next visit to Madison!

"Good value, quality accommodations"

4
12/02/2018

Reservations were easy to make, front desk arranged for storage of frozen food, clean rooms, close proximity to UW campus and access made easier with shuttle service to campus and airport, the breakfast was included with the room and was tasty

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
On behalf of our entire hotel, thank you for staying with us at the Best Western PLUS InnTowner. We look forward to seeing you again the next time your travels bring you back to Madison. We are so glad that you enjoyed your stay

"Paint fumes of death!"

3
10/02/2018

Don't strip old paint and repaint the room below me in the freaking winter time!!! My room on the fourth floor smelt so bad of fumes, I had to get a different room after 3 hours because my lungs and the inside of my nose and mouth were burning so bad. At first it was not that bad and I thought it was just a bathroom cleaner because I had to wait 20 mins for my room too be cleaned by the maids. And, since my room was a King Size suite, I stayed in the living room area until bedtime at 7:30pm. It was 10:30pm when I awoke with the fumes so unbearable that I called the front desk, who sent someone from maintenance up. The maintenance guy walks in the room and says "Oh yeah, wow that is really strong, uh...well, we stripped the old paint from the room below you two days ago so we can re-paint it...and that is where the fumes are coming from". I called the front desk again and asked the person themselves to come up. He did and was taken back by the fumes when he in walked in! He says he'll get me a different room on the third floor; however, on this night Madison, WI gets hit with a snow storm and there are only two rooms left, neither is a King Suite (I really wanted the suite because of the whirlpool). The replacement room was only a King room, but at least it was wheelchair accessible, which is another reason for me wanting the suite because I am in a wheelchair. With the replacement room key in hand, I now had to move my personal items, and that is where the staff came in to help me. I give them great marks. In fact the hotel staff is very nice, the rooms are amazingly clean and I would've gave it 5 stars, but now I give it 3 stars. Why? Well, who strips old paint and repaints a hotel room in the winter time? You cannot open windows for ventilation and with the heat on the fumes rise easier. The sad thing is the maintenance guy says "Yeah, we did another room like this, on the first floor this past summer, and it smelt bad like this on the fourth floor!" Thus, I can only guess that someone, the owner, the maintenace supervisor or the painting contractor is a complete idiot and knows nothing about stripping paint or painting rooms at all! Those fumes are toxic and the area should be well ventilated and used when outside temperatures are above 50 degrees...it was near zero degrees that night. Lastly, I chose this hotel because it is located only a block away from the UW-Hospitals and I had a Pre-Op for surgery the next mornng. Since I got no sleep that night even after changing rooms, my Pre-Op day was very tiresome. Also, I was going to stay a second night, but decided to go home. I don't blame the hotel staff, nor the state of the hotel because it's actually very nice. In fact, I am going to stay again this coming Friday, February 15th. Mainly because my surgery will be the next day, but also too give the hotel another chance. If it all goes well, I will upgrade my responses...let's hope they are not paint stripping or painting another room by then!?

Joe B, General Manager at Best Western PLUS InnTowner, responded to this review
I sincerely apologize for the paint fumes. We will make sure that we have you clear of this work on your next visit. Have a good week.

"Great place to stay"

5
07/02/2018

We stayed overnight so that I could attend medical appointments at the UW Hospital which is right up the street. I had several appointments spread throughout the day - we had a great nights rest, fantastic breakfast buffet and the shuttle got us to and from the appointments without hassle. We also had dinner in the restaurant which was nice.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind words, and thank you for staying with us. So glad that you were able to enjoy our wonderful restaurant and our fantastic breakfast buffet. We look forward to having you stay with again should your travels bring you back to Madison

"Good hotel, but a couple heads up..."

3
25/01/2018

The room was nice. Comfortable beds. Clean. Good pillows. Mini-fridge and microwave. But two things to keep in mind. This is a hotel heavily used for out-of-town patients for the nearby hospitals/doctors. It wasn't a big deal to us, but if you are squeamish about sharing a breakfast buffet with people who aren't feeling so good, this might not be your best choice. Also, the staff at the front desk overcharged us for the room and would not resolve it because we booked through AAA. (Still fighting for the reimbursement.)

Joe B, General Manager at Best Western PLUS InnTowner, responded to this review
Hello Giz C. Remember to always book direct whenever you travel. This will assure you're getting the best price with Best Western. This allows us the flexibility you are looking for. Call me direct the next time you're traveling here and I'd be happy to assist you. We are proud to be the preferred hotel for UW Health and stand with pride on our independent product and service ranking that places us in the top 5% of all Best Western hotels. We take our service and cleanliness very seriously and we believe we're the best in Madison. Product and service delivered at an outstanding price value. Safe travels!

"Close to UW Hospital and Clinics"

5
20/01/2018

Hotel is very clean from lobby to restaurant to elevator to rooms. It is a very short distance to the University of Wisconsin Hospital and Clinics (even walking distance if weather was suitable) and a shuttle is available as well as ample parking. We ordered room service and it arrived promptly and was hot. I needed to bring breakfast up to the room for my husband and staff provided me with a tray. Check in went smoothly and express check out is offered. Room 205 amenities include a hair dryer, microwave, mini fridge, free WIFI, large swivel TV, ample storage if needed, one suitcase stool, one chair and side lamp, desk with lamp and Keurig coffee maker. Bathroom was spotless and shower was excellent. Stool flush is very loud and forceful but that's not necessarily a bad thing. Vent runs in bathroom when light is on. . Hotel is across the street from a great Italian restaurant called Lombardino's. I would highly recommend this hotel for any purpose

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Jordan342, Wow, thank you for the wonderful review! Our team strives to provide the best and most convenient stay for all guests. By letting us know those specifics that are valuable to you during your stay, such as the amenities in the guestrooms, you are helping us provide a superior experience for all future travelers. Our staff works to ensure the hotel is well maintained and comfortable for our guests--thank you for sharing your observations with us, we will be sure to share the compliments! We hope to see you on your next visit to Madison!

"Close to Children's Hospital-offered Silk Milk!"

4
18/01/2018

I enjoyed my stay here. The shuttle to the hospital was very convenient. The tea,coffe,water in the lobby was enjoyed. The in-room Keurig too. The pool is closed from Dec. 31 to January 23 2018 . They appear to be re-tiling it. I used the well-equipped exercise room. I enjoyed it during the day on a sunny day as it has lots of natural sunlight. It seemed cramped and dark at night though. Extra towels were requested for the room and they arrived nice and quickly. The breakfast is not as convenient as at the Hampton Inn for the kosher traveler as there is not disposable ware out. No available info about whether the bagels,etc were kosher. Amazingly they offered Silk almond milk in small tetrapacks when requested!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear TC, Thank you for your review! We recently placed new equipment in the fitness center and we're so glad you enjoyed it! We are very excited that the pool area upgrades will be completed this week. Thank you for your feedback about the breakfast as well. Please feel free to reach out to us before your next stay so that we can provide more of the breakfast items you are hoping for. Safe travels!

"Great hotel"

5
11/01/2018

This hotel was wonderful. The shuttle was great taking it to the clinic. The breakfast buffet was the best we ever had. We don't usually eat at the hotels breakfast because there is very little selection. But this hotel had a wonderful selection.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
On behalf of the entire hotel - Thank you for your kind review. It is great to hear that you enjoyed our wonderful breakfast buffet and were able to take advantage of our complimentary shuttle. We look forward to seeing you again the next time your travels bring you back to Madison .. Happy New Year

"Good Stay"

5
09/01/2018

I will only stay at Best Westerns. The Hotels are clean, the staff is friendly and helpful, and there are always extra amenities. The fitness centers always have good equipment, and the restaurants within the hotels are always very well run.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear bradleyb604, Thank you for being a Best Western Rewards member! We greatly appreciate your kind words about our team and beautiful property. We are so glad that you enjoyed the new fitness center equipment and Highland Corner Grill during your stay! We hope to see you on your next visit to Madison. Happy New Year to you and your family!

"Great place to stay."

5
05/01/2018

So pleased with this hotel and the amenities offered. Mu husband had major surgery and they took all the hassle of transportation away. Had to extend my stay and they made it so easy. I am very impressed.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
On behalf of the entire hotel, thank you for your kind review. We are very happy that our complimentary shuttle was important to you during your stay. Thank you for staying with us and we all hope that your husband is recovering nicely after his surgery Happy New Year

"Great location, excellent staff"

5
02/01/2018

I don't own a car and have a ton of roommates, so at 1 or 2 am this is a fantastic location (next door to work!) to dip in and get heavenly rest on the great beds on my "weekends" off. Right on the main Metro #2 line too.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thanks for choosing us to get away from your hectic schedule without needing to go far from home. Hope that we get to see more of you going forward :)

"WOW It was cold"

3
02/01/2018

Arriving in the early evening in sub zero temperatures was made easier by being able to park close to the door. We had a quiet and restful New Year's Eve In the morning the hot breakfast hit the spot and we had mimosas with the left over champagne from the night before. It was too bad that the pool and hot tub were not available that would have topped the trip off. I would have thought that constructions would have waited until after the Holidays,

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind words, we are so glad that you enjoyed your New Years Eve with us this year. I am sorry that you did not get a chance to enjoy the pool.. Unfortunately there is never a good time to close a pool and hot tub for a remodel. Hopefully the next time your travels bring you back to Madison you will be able to enjoy our new finished project -- Happy New Year and thank you for staying with us.

"Best Western - Madison"

5
01/01/2018

Excellent hotel near the university. All staff (from housekeeping to front desk clerks) were incredibly friendly and helpful. Parking was adequate and breakfast was excellent. We really enjoyed our stay and will be back !

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
On behalf of our entire team - thank you for taking the time to share your kind works regarding our beautiful property!! We look forward to seeing you again the next time your travels bring you to Madison :)

"Never have I had such an excellent experience"

5
27/12/2017

Excellent service, Good location, Good value, Friendly employees, best Italian Restaurant in town across the street. When the shuttle driver stuck in traffic and could not be on time to drive us to shopping area, the Hotel manager got out of her Office and become a second shuttle driver, now,, this is service.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
On behalf of the entire hotel, Thank You for your kind review. It was my pleasure to help out with the shuttle because it gave me the opportunity to meet you. Glad that you had the chance to visit Lombardino's we are so lucky to have them right across the street!! Hope that you stay with us again the next time your travels bring you back to Madison WI !!

"Wonderful"

5
23/12/2017

Stayed in beautiful Madison at this hotel for a few days. The staff are so friendly and helpful (and that includes everyone) and the place is immaculately clean. Food was cheap and good. Room service was straight from the kitchen and very generous. Thanks to all of you guys. So nice to experience some mid west hospitality

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Bluey114, Thank you for your review! We are happy to have been a small part of a successful visit to Madison and hope to see you again in the near future. We wish you and your family a very Happy New Year!

"Comfortable, convenient and good value"

5
23/12/2017

We visited Madison to attend the winter graduation at the university. The Best Western InnTowner was the perfect place for our stay. The free breakfast buffet offered something for everyone, the location was very convenient, the staff were friendly and helpful and the bed were comfortable. We used the shuttle service several times during our stay, and they were prompt and courteous. We would definitely stay there again.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear katherinek415, Congratulations to the graduate! Thank you for sharing your experience with us. It is always wonderful to know that the complimentary shuttle service and complimentary hot breakfast buffet make traveling easier, not to mention a great night's sleep! Our entire team wishes you and your family a very happy holiday season. Happy New Year!

"Great hotel!"

5
20/12/2017

Great friendly service of staff, great food at the hotel restaurant and free shuttle within two miles added value to a hotel in a great location. Clean, modern, comfortable. Lots of restaurants and freeways near by to access the city and UW Hospital and campus.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear DrKerri, Happy Holidays and thank you for choosing the Best Western PLUS InnTowner Madison for your recent visit! We strive to provide a convenience and are very happy to know that the staff, upgraded guestrooms, and food contributed to your great experience. We hope to see you again soon. Happy New Year!

"great Hotel"

5
16/12/2017

love this Hotel, everything was great, restaurant, rooms, bed very comfortable, wonderful Full breakfast, pleasant staff, shuttle service a big plus, would recommend this hotel 100%, will stay here again when in town

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear lindseyg801, We certainly look forward to seeing you on your next visit! Thank you very much for letting us know what you enjoyed about your stay. We're glad that the upgraded rooms, staff, and complimentary shuttle service, and hot breakfast buffet were all very useful you! The InnTowner team wishes you and your family a wonderful holiday season. Thank you once again!

"Football Weekend"

5
13/12/2017

We stayed at the InnTowner for the Wisconsin-Michigan football game weekend in November. Our suite was outstanding-a real value. The staff was friendly and helpful. Even though the hotel was packed, the staff did a great job of cleaning, setting up the breakfast, and helping with the shuttle schedule. The UW campus is within walking distance (we walked on Friday night) though we did use the shuttle on Saturday morning to save time and we used it again on Saturday night to go to the city center. The shuttle is a really positive feature-other guests were also using it to get to College Game Day, the Kohl Center for hockey, the medical center, and the campus/downtown area restaurants. The breakfast is great and there were several staff members on hand in the dining area. The bar area is a friendly area and a good place to meet people and the bartender was personable. This is an all around fine hotel.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
On behalf of our entire team - Thank you for your kind review of our beautiful property. We are so happy that you were able to spend a Badger Weekend with us and that you were able to take advantage of our wonderful amenities. Our staff member always go the extra mile to make sure that all of our guests feel at home. We love our Badgers and hope to see you next year or sooner should your travels bring you back to Madison -- Happy Holidays

"Stayed there as mom was in hospital close by. Shuttle service was excellent and the breakfast was great."

5
03/12/2017

The shuttle service was excellent. Free breakfast in the morning was excellent. The area had plenty of room to accommodate all persons eating. They also offered to go boxes to take back to the room. Rooms were large and beds were comfortable.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your nice review of our beautiful property. We are glad that you were able to take advantage of our Shuttle Program. It makes a big difference to many of our guests when they do not have to drive back and forth to the hospital. Hope that your Mother is recovering from her stay at the UW and we look forward to seeing you again the next time your travels bring you back to Madison

"Intowner"

5
30/11/2017

Nice hotel in the center of Madison and close to UW health. Shuttle service is efficient. Dining room staff is friendly and food is excellent, complimentary breakfast has full assortment of items kept hot and ready.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
On behalf of the entire InnTowner team, thank you for your kind review of our beautiful property. Our staff goes the extra mile for each and every one of our guests to help make their stay as comfortable as possible, and we are very happy to know that the amenities provided are of use to you during your stays. We look forward to seeing you again soon! Happy Holidays!

"Wonderful experience"

5
30/11/2017

Staff goes above and beyond, very professional and personable! I lost my hotel keys and they replaced them right away. Hotel rooms are clean, beds are comfortable. The lounge is a nice addition, breakfast was wonderful; not your typical breakfast menu. Will definitely stay again.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
On behalf of the entire InnTowner team, thank you for your kind words and such a wonderful review! Your comments are much appreciated and will be shared with our team. We enjoy helping to make each guest's stay as comfortable as possible, and we are very happy to know that the amenities provided are of use to you during your stays. We look forward to seeing you again soon! Happy Holidays!

"Great for Game-Day Stays"

5
26/11/2017

We've enjoyed staying here in the past for Badger football games and have taken advantage of their free shuttle bus. Make sure to book your room early because they fill up quickly for home game dates.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thanks for the nice review - so glad that you were able to enjoy a Badger Saturday with us!! Hope to see you next year or sooner should your travels bring you back to the Madison area

"Highly recommended"

5
25/11/2017

close to the hospital close to campus close to downtown. 24/7 shuttles to the hospital provided peace of mind as loved ones had an extended stay at University Hospital & clinics. Great breakfast and a study lounge. Clean rooms and friendly staff

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thanks you for your nice comments regarding our beautiful property and our wonderful caring staff. We are so glad that the shuttle was able to provide you with the necessary travel that you needed to have while staying with us. Happy Holidays and hope that your loved ones are recovering from their stay at the UW Hospital

"Great comfortable room"

5
23/11/2017

We had a great stay while my dad was in the hospital. They go out of their way to help people accommodate people who are in town because a loved one is ill. Great breakfast as well. We will definitely stay here again.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thanks you for your kind words, and hope that your Dad is recovering nicely. Our staff is very helpful and always goes the extra mile to make sure our guests are taken care of. We look forward to you staying with us again the next time your travels bring you back to Madison WI

"Great return visit to a First Class Hotel"

5
21/11/2017

This was our 4th time at this hotel in within a year......using the UW Health Service to arrange accommodations. This hotels staff are friendly and accommodating to your needs. The rooms are very, very clean.....and the breakfast variety could only be topped by the the staff greeting everyone with a smile and good morning while attending to the buffet food. Having stayed at alot of different hotels.....I can honestly state this one and its staff "First Class". Thank you for making the reason being there a little less stressful.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear boenski7035, On behalf of the entire InnTowner team, thank you for your kind words and such a wonderful review! Your comments are much appreciated and will be shared with our team. We enjoy helping to make each guest's stay as comfortable as possible, and we are very happy to know that the amenities provided are of use to you during your stays. We look forward to seeing you again soon! Happy Holidays!

"Great Location to Campus with free Shuttle!"

5
20/11/2017

This is a great choice to stay at while visiting your College student, or for any home game weekend visits! There is a free hot breakfast buffet as well as a free shuttle that you can sign up for in advance. There is a bar attached as well. The room we stayed in had the sink and mirror in the main area, separate from the shower and toilet, which made it easier to get ready with 2 people. There's a refrigerator in the rooms as well.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thanks for your kind review of our beautiful property!! We are so glad that you got to enjoy our hotel during a great Badger Weekend!! Hope you see you again the next time your travels bring you back to Madison !! Go Bucky!!

"Excellent Staff Service"

5
19/11/2017

Arrived early to get parents settled for medical appt the next morning. Brittany Smith cordially checked for an open room and granted early check in. Efficient check in and she even offered to have my parents take advantage of the still opened breakfast bar. Knowing it was the day after a home U of WI football game I was surprised an early check in was available, but I only had to see the room service staffs working to understand why ... really hustling and organized. Great experience and I'm confident my parents will be well taken care of in staying here for their medial need at the nearby hospital.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind review of our beautiful property. Glad that Brittany was able offer you a early check in even though it was a busy Badger Weekend. Our entire staff takes pride in being able to offer great customer service to our guests. We look forward to seeing you again the next time that your travel needs bring you back to Madison, and we will take good care of your parents!!

"Manager from Hell!"

2
17/11/2017

We made reservation through UW-Health Guest Services and were promised shuttle service to and from Transformations for my wife's surgery the next morning.. Upon arrival, we attempted to make our reservation for the shuttle and were told by the manager that the shuttle won't take us to Transformations. The other person at the front desk argued with her that the shuttle has gone to Transformations before but she insisted that they won't. We both fought with her until she finally agreed to see about it. It was like a nightmare. The next day, after my wife was out of surgery, I had to call to let the shuttle driver know when to pick us up and again the same manager argued with me, over the phone this time, while my wife waited in recovery. She said the shuttle was busy and would not be available so we had to take a cab. I told her I was not going to try to take my wife, fresh out of surgery, back to the hotel in CAB. After a few more minutes of battling her, she agreed to send for a van and the hotel would pay the bill. Finally some sanity. The whole experience was very stressful in an already stressful experience. If I had 3 thumbs, I would give it 3 thumbs down. Bad experience.

Joe B, General Manager at Best Western PLUS InnTowner, responded to this review
Greg, we sincerely apologize for the shuttle service issues you encountered while staying with us. By telling us these type of issues you are helping us deliver a superior experience for you and other guests in the future. We take pride in getting better each and every day. You can be assured that you are staying with people who care and we will review and correct. If I can be of assistance in the future, please don't hesitate to contact me at directly 608-233-1841. Safe travels, Joe Baldowin, General Manager

"Pleasantly Surprised"

5
13/11/2017

Very clean hotel with excellent staff. From check in to check out we were treated very nicely. The room was well decorated and clean and the beds were very comfortable. They also have a nice complimentary breakfast.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear elizabethk562, The InnTowner team thanks you for your kind words and compliments! The complimentary hot breakfast buffet is a great way to start the day. We are eager to continue to exceed your expectations on your next visit to Madison. Thank you once again for your praise. Safe travels!

"near hospital"

4
12/11/2017

We stayed overnight prior to an early surgery. The room was comfortable and helped assure a good night's sleep prior to going for the surgery. The hotel also had a shuttle available to take people to the hospital.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear margaretsU6766HF, The entire InnTowner team sends our best wishes for a speedy recovery! Thank you for choosing to stay with us during such a stressful time. We pride ourselves on providing a comfortable atmosphere and reliable services, such as the complimentary shuttle, and are pleased to know that our location and amenities were helpful to you. Thank you for the review!

"Excellent spot to stay if going to Madison."

5
07/11/2017

Great location for a college trip. Clean, good food and great staff. Business office available to print boarding passes and several convenient restaurants in the area. If you do not feel like going out food is fine in the bar. Wake up to a great free breakfast in the morning.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Calvin1435, Thank you for the review of our upgraded property, restaurant, bar, business center, and complimentary breakfast buffet! We are always happy to know that the available amenities help enhance your stay at the InnTowner. Thank you once again and we hope to see you on your next visit to Madison!

"Great Hotel"

5
05/11/2017

My wife was in the hospital and I stayed here for 3 weeks over the past month. Friendly staff, clean rooms and short distance to the hospital. The shuttle service is quick and convenient. Parking can be a challenge on the weekends, but no issue during the week.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Dan, On behalf of the entire InnTowner team I would like to extend our best wishes for a quick recovery to your wife. Thank you for allowing us to be your home-away-from-home during a difficult time. We are glad to know that the services and amenities the InnTowner offers were convenient and helpful during your stay! Thank you for taking a moment to review us. Take care and safe travels!

"Great Hotel"

5
03/11/2017

Really enjoyed our short stay at this Best Western. Super breakfast and room service was great. Nice clean hotel with great location. Found a parking spot very easily and had no problems despite the rain.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for your review! We truly appreciate your kind words. We hope you will stay again next time your travels bring you to Madison!

"Madison visit"

5
30/10/2017

The Bestwrstern plus was a good value. The hotel was clean and the staff was good. The bar staff was terrific and very helpful. The location was not central to Madison but it was good. Room was comfortable and clean and the hotel was well built. Meaning you couldn't hear a lot of noise once you were in your room. Would recommend this hotel

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind review of our property. So glad that you were able to enjoy our lounge area and a got chance to meet with our fantastic staff. We look forward to seeing you again the next time your travels bring you back to Madison

"Nice experience"

5
29/10/2017

We hadn't stayed at a Best Western in years, and I have to say that this one was a big surprise. What a great stay! We will definitely stay there again. The amenities were great and the restaurant was really nice!

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for sharing your experience at The InnTowner. We are so happy to learn that we exceeded your expectations! Please stay with us again on your next visit to Madison.

"Extended stay"

4
25/10/2017

Friendly staff good food clean rooms. Close to hospital, college stadium and has 24 hour transportation services. They do however need more parking. Nice to xcerise room and pool. They respect privacy even when you are coming a nd going

"Great Place To Stay In Madison, WI"

4
24/10/2017

The hotel is clean and the staff is friendly. Good place to stay if you are visiting UW-Madison as the campus is within a 5 minute drive. The complementary breakfast is good with a nice selection and, if you have an opportunity to stay the evening, the dinner and drink options are wonderful. I will definitely be staying here again when I return to the area for business and leisure.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind review of our beautiful property. It is always so nice to hear that people enjoy our breakfast selection. Often times our guests are in a rush and are not able to enjoy the Highland Grill and it's wonderful food and drink. We are glad you had that opportunity. Looking forward to seeing you again soon!!

"Unacceptable Service"

1
23/10/2017

We booked our 2 rooms over 6 months in advance. Upon arrival, one room was correct, the second was reserved as a King with sofa sleeper for our daughter/son-in-law and 5 year old Grandson. We were told there was no such room available, although they confirmed that, yes, this was our reservation. We were then told that no cots were available but they would give us extra blankets for our grandson to sleep on the floor! Terrible!!

Joe B, General Manager at Best Western PLUS InnTowner, responded to this review
Hello Heidi, I am hoping you received my direct e-mail to you. Again we apologize for the inconvenience and discomfort. Warm Regards, Joe Baldowin, GM

"Very disappointed "

1
21/10/2017

Paid $300 for 1 night to be close to camp Randall. Arrived and there was no place to park. Very small parking lot. Front desk manager said since check-in was not until 3 I had no rights to parking before the game. I get that game days are busy and people who stayed the night before may not have left, or had multiple cars. However, when I arrived after the game there was still no place to park. Waited for a half hour before we were parked. Frustrated, I asked if I could just cancel my room. They said that should be no problem at all! However when I said I booked through hotels.com they said I would need to call them for my cancellation. So I called hotels.com who was willing to cancel the reservation. Everything was nearly canceled until the overzealous front desk manager decided that she was only willing to refund 50%. I travel frequently for business and I will never stay at another best Western. In the end they offered nothing to make up for the problems with the parking. We are now in the room which is not very nice. Pictures posted.

Joe B, General Manager at Best Western PLUS InnTowner, responded to this review
Thank you for the comments on your recent stay at our property. I understand the frustration with parking during these special events in Madison. As many people travel with multiple cars for football, the parking lot does get full thus making it difficult for people leaving and those arriving to meld together. Also please remember that booking directly with us is always the cheapest way to go. If I can be of assistance in the future, please don't hesitate to contact me directly at 608-233-1841. Safe travels, Joe Baldowin, General Manager

"Met my Expetations and More"

5
19/10/2017

Stayed one night for a business trip, everything was fantastic. The only thing I could say is that the waiter we had was a bit flaky, either he had too much to do or wasn't on his game. But the food was tremendous! The bed was very comfortable, very clean.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Deb L, Thank you for sharing your feedback with us! I appreciate you informing me about your dining experience as well--I will reach out to the Food and Beverage Manager regarding your server from that evening. Please do not hesitate to contact me at 608-233-1987. Thank you again and we hope to see you soon!

"Great Location to stay for Badger Football"

4
16/10/2017

Our first time at a Badger football game and this was a perfect location for our families to meet and stay for the weekend. We took advantage of the free shuttle, taking us to the Farmer's Market then transporting us to/from the game. Rooms were very clean and comfortable. A fun atmosphere for Badger Football.

Karen W, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you so much for your kind words. So glad that you enjoyed Madison and that your family was able to experience a Badger Game together!! There is nothing like it!! We look forward to seeing you again soon. Go Badgers!!!

"Great!"

5
11/10/2017

The room was very comfortable, temperature was adjustable for our comfort. The ice machine was close and the room was quiet for sleeping. the shower was clean and the water was nice and warm. Staff was very friendly at check in and check out!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear O1556VTconnieb, Thank you for the review of your stay at the InnTowner! From the upgraded rooms to the amenities available for all guests, it sounds as though you had a most enjoyable stay. Thank you for allowing us the opportunity to provide comfort and convenience during your time in Madison. See you on your next visit!

"Excellent motel"

5
10/10/2017

The motel offers rides to the hospital and back to the motel. The food is very good. The only downside the breakfast (some) was not hot, warm but not hot. Oatmeal was good. Thank you to all the staff, very accomodating

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear P1831OLsharonm, Thank you for taking the time to review us on TripAdvisor. Your feedback is very helpful regarding the complimentary breakfast buffet--I apologize that the food was not quite as hot as expected when you arrived. We are glad to know that the complimentary shuttle was especially useful during your time at the InnTowner!

"Great hotel"

5
10/10/2017

A great place to stay during the World Dairy Expo. Staff was very friendly and room was always clean. The shuttle service was excellent to have. Will definitely be staying next time we attend the dairy expo.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Kelsey S, We hope you enjoyed your time at the World Dairy Expo! Thank you for choosing the Best Western PLUS InnTowner for your stay in Madison. Your praise speaks volumes and will be shared with the entire team. Thank you once again and see you soon!

"Could have been better"

3
10/10/2017

Everything was basically satisfactory with the exception of the bathroom door not opening properly (hit the toilet), lighting in room is very dark, and consideration of guest parking was completely missing.

"Very nice looking, comfortable place"

5
09/10/2017

I chose this hotel because it was very close to the university soccer field. I felt I was paying more to be close to the location I wanted. But I was very pleasantly surprised at how nice this hotel is. Beautiful rooms,

"Close to everything!"

5
03/10/2017

Our son and daughter-in-law just moved into a new home on the west side of the city. Normally we stay downtown because that was where they lived while attending grad school. This seemed like a nice area, right between downtown and their new place. Excellent location near the hospital. Close to the lake. Close to downtown. And the price was affordable! Not a run-down hotel, but looking modern and up-to-date! The workers were all very friendly. We would stay here again.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for staying with us and your nice review. We hope that your son & daughter-in-law are all settled in to their new home. Please stay with us again the next time you come to visit!!

"Great service and location"

5
02/10/2017

Updated, clean, terrific staff and service, fantastic free breakfast selection, in hotel restaurant but upscale restaurant across the street as well as a bar with hand packed fresh hamburgers a few doors down, sufficient parking, and it is close enough to walk to Camp Randall

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for taking time to share your wonderful comments with us at The Best Western PLUS InnTowner!! Our staff is very proud of our hotel and it is so nice when one of our guests points out our friendly staff, our breakfast, The Highland Grill and our clean, updated hotel. Our location is very convenient to many things in Madison, but the best being Camp Randall .. Go Bucky!! Hope to see you the next time your travels bring you back to Madison

"Excellent location and service"

5
02/10/2017

High level of maintenance and friendly staff. They went out of their way to make our stay pleasant. Excellent shuttle service and great location. Hotel restaurant is good and there are a number of local restaurants and coffee shops along with many in the State street area.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind review. Our staff is very proud of our beautiful property and we always go the extra mile to make sure that our guests feel welcome. So glad that you were able to enjoy food from our wonderful restaurant (The Highland Grill) not to mention a great number of other Madison restaurants that are very convenient to our location. Hope to see you the next time that your travels bring you back to Madison

"Best Western Plus"

5
02/10/2017

Conveniently located for those visiting the UW and Vets Clinics, this hotel needs to add another type of trip: medical. The food is as good as the rooms. The hotel is also conveniently located to shopping and sightseeing. Madison has so much to offer and Best Western Plus Tower Inn is one of them.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your wonderful review of our beautiful property. So glad that you enjoyed our breakfast and our restaurant (The Highland Grill). Our staff works very hard to provide wonderful service and it is always nice when one of our guests acknowledges that. Madison is a great city and we hope that you stay with us again the next time your travels bring you back.

"Brother's Yearly College Footbal Trip"

4
02/10/2017

Very Convenient Location to the University of Wisconsin, especially if you are going to see a sporting event. Pick up and drop off service to any place within 2 miles of hotel. Breakfast Buffet was well stocked with something for everyone. Very Easy Check-in and Check-out.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your nice comments. So glad that you got to experience a great Badger Weekend here at The Best Western PLUS InnTowner. We love our Badgers & Bucky too!! So glad that you were able to enjoy our great breakfast and were able to take advantage of the transportation program to & from the game. See you next time !!

"Always a comfortable stay at BWIT"

5
24/09/2017

When going through the stress of a hospital test or a loved one having to stay a few days BWIT has helped to make our life less stressful. We were close to the hospital and during the winter a warm shuttle that transfers wheelchairs are so helpful

"A very nice venue"

4
24/09/2017

My friend and I were attending an event at the UW-Madison Union and the hotel was sensibly priced, in a convenient location, but far enough from the party atmosphere in downtown Madison on a warm Friday night. We were very pleased with every aspect of the InnTowner and would happily stay there again.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and the staff here at the InnTowner is looking forward to having you again as a guest in our hotel.

"Cross Fit competition 1st week of August"

4
22/09/2017

Visited during the Cross Fit competition week. Staff at the Inn Towner was excellent to make our stay warm and inviting. Hotel has been remodeled and the rooms were great. Kudos to Colton Tarter of the staff. He transported our group around town and always gave us great information on places to eat and visit during our stay. His suggestions helped us have a great week. Will stay here again!

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you so much for taking the time to review us on TripAdvisor and for saying nice things about hotel and Colton. We genuinely do appreciate any and all feedback from our guests.

"Surprised at how much I liked it!"

5
21/09/2017

I haven't stayed at a Best Western in a long time. I was thrilled to see how updated the decor, amenities and services were. Top notch breakfast, friendly staff and convenient location. Highly recommend.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your awesome review!! Welcome back to the new and improved BestWestern PLUS InnTowner!! We are so proud of our new décor and so glad that you noticed how hard our staff strives to go the extra mile for each and every guest. We look forward to seeing you again the next time your travels bring you back to Madison

"reasons for coming back to this hotel"

5
20/09/2017

Friendly People Clean Reception area Clean swimming pool and exerciser area Refreshed room and soaps Upgraded room because there were no more walk in showers Paper delivered to room Shuttle bus to and from UW Hospital and Clinics

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind review, so glad that you were able to enjoy the extra amenities while you were here with us. We look forward to seeing you again the next time that your travels bring you to Madison

"Ironman Wisconsin - Hotel stay"

5
12/09/2017

Friendly and accommodating hotel. They opened the breakfast and provided shuttles early for Ironman racers and guests. Location is convenient for University of Wisconsin and downtown Madison. Hotel looks like it was recently remodeled. The breakfast service is fantastic.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your great review and Congrat's on being a part of the Ironman Weekend. We continue to be impressed at the talent we host during this weekend every year. Glad to hear that the early breakfast and property shuttle to the Ironman Event made things a bit easier for you to get there without to much hassle!! We look forward to seeing you again next year or sooner should your travel bring you back to Madison, WI

"Great experience"

5
11/09/2017

We where are staying at the Best Western under stressful circumstances, my mother-in-law was having surgery at the UW Hospital. The staff at the Best Western were so accommodating and really made our stay very pleasant under stressful circumstances. The hotel was very clean and the location was fantastic. the shuttle service was so convenient as was the free continental breakfast and having a hotel and Lounge in the building. We also enjoyed using the pool and the hot tub. The free coffee and Coldwater available 24 hours a day was a very nice touch as was the popcorn available in the lobby in the evening. I would definitely recommend it to anyone and would go back. Probably one of the best hotel experiences I've ever had

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind words. Hope that your Mother In Law's surgery was a success and she is recovering nicely. Our staff is very proud of our property and we always try to understand when families are visiting under conditions such as yours. So glad that you were able to use our amenities and enjoyed our Breakfast & Lounge. We look forward to seeing you again the next time your travels bring you back to Madison

"Was great until..."

1
09/09/2017

Great hotel, awesome location. The problem is crappy customer service. When an employee sits and smirks at you about a problem that is when you lose me. We got back from a wedding. Come in to parking lot and completely full. Not just the parking spots but nearly every curb has a vehicle and you could barely fit through because of all the illegal parking. Go in to talk to the front desk which said park across the street at some business or go to the public parking ramp. Nope. I asked the employee how can you allow this. Does everyone have a pass? Shrugged shoulders and smiled at me. Anytime I spoke just smirked at me. Sorry, no way do I find this acceptable and no way will I ever step foot in a Best Western again. As paying customers we have choices which clearly do not matter to their employees.

, General Manager at Best Western PLUS InnTowner, responded to this review
Glad to hear the location worked well for the wedding party. The rooms with multiple cars far exceeded our parking lot capacity and even towing became impossible with the way vehicles had closed the lot. No excuse for the customer service you received though! We sincerely apologize for the way you were treated. We pride ourselves on the great customer service and in this instance we failed. Please accept my apologies. We do hope to see you again for some of the great things Madison has to offer. Safe travels.

"Nice hotel in a great location."

4
08/09/2017

Nice location close to the U of W and the hospital. The hotel runs a bus shuttle service which is really convenient. The hotel has the best western look and feel but it wears it with a modern touch. I enjoyed the breakfast, the exercise facilities and the hot tub. My double room was smaller than I'm used to in a BW. Perfect for the solo traveler but cramped if you are traveling with younger kids.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind review. We are so happy that you enjoyed your stay with us. Sorry things were a bit cramped but glad you were able to use and enjoy our other features of the hotel. Look forward to see you again the next time your travels bring you back to Madison, WI

"InnTowner is a great place to stay!"

5
08/09/2017

This was our third visit and everything was as good as it gets. Excellent, friendly, professional service from the front desk to the housekeepers. Very nicely appointed rooms with great beds, the nicest clock radio we have seen, and even a Keurig coffee maker. Also, the rooms are super quiet. You don't hear any hall noise or flushing toilets and showers. We were here for a Badger Football Game and the complimentary shuttle was very convenient and appreciated. I have to mention the wonderful included hot breakfast buffet is always a treat.

, General Manager at Best Western PLUS InnTowner, responded to this review
Go Badgers!!!!

"Great stay for a Badger Game!"

5
02/09/2017

When you stay at a Best Western, you always know it will be consistent and good. This was not our experience at the Inntowner. It was amazing!!! Far beyond our expectations. The hotel has been updated and is very posh and the rooms are beautifully finished. The staff was very friendly. Hotel has a great location. Thanks for making our stay in Madison so great!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Mike L, Wow! On behalf of the entire InnTowner team I thank you for the excellent review of our upgrades, friendliness of our staff, and convenience we strive to provide for each guest. It's great to know that you felt at home while staying at the InnTowner. Thank you for allowing us an opportunity to exceed your expectations! We certainly hope to see you again soon.

"Close to campus."

4
01/09/2017

I stayed here when moving my daughter into UW housing. It was so close and convenient. The staff was very helpful and friendly. We felt very welcomed. The hotel is clean and comfortable with basic amenities. It is a very good value. It is not a resort but great for visits to UW medical center or campus.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Karen D, Thank you for your review of the Best Western PLUS InnTowner Madison. We appreciate you taking a moment during such a busy time to share your experience with our team and future guests. We wish your daughter a wonderful school year and look forward to seeing you on your next visit to Madison. Safe travels!

"Weekend getaway"

5
01/09/2017

My husband and I went to Madison to go to several breweries during the day and at night the hotel shuttle took us anywhere in the downtown area. Loved the hotel! We will stay again. We are Platinum members and used our points for the night!!

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for the nice review and wonderful comments about our property. We are so glad that you were able to enjoy beautiful downtown Madison. Thank you also for being a loyal Platinum member with Best Western.. Hope to see you again soon

"Great facility convenient to U of W Madison"

5
30/08/2017

Clean, convenient facility near the university with a well lighted parking lot. Pool fun for family members. Helpful staff provided a crib. Breakfast room choices are fine. Popcorn, tea, coffee provided at refreshment area when breakfast room is closed.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear C1581Xkathleens, We're glad to hear that you enjoyed the pool area, the complimentary breakfast, and the popcorn, tea, and coffee in the lobby! The InnTowner strives to make each guest's stay convenient and comfortable. Thank you for sharing your experience with us. We wish your family a wonderful weekend and hope to see you on your next trip to Madison.

"close to hospital"

5
27/08/2017

special VA price was good, hotel very close to hospital and the free shuttle made it even more worth the price. The exceptional quality of the service and the niceness of the room were gratefully received unexpected extras. Would definitely stay again.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear marciag265, Thank you! We are happy to have exceeded your expectations during your stay at the InnTowner. Your feedback is very important to our team--thank you for sharing the successes of the complimentary shuttle service, upgraded guestrooms, and InnTowner staff that helped make the experience a great one. See you again soon!

"Best Western Intoner"

4
22/08/2017

The hotel was a great location near downtown Madison. The lobby, pool, fitness center, restaurant, and breakfast were all excellent, and my room (two queen beds) was very nice, clean, and modern. As a part of a wedding, we got a group discount for the rooms, so it was an EXCELLENT price for the location and quality of the hotel.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for choosing to stay here at the InnTowner. I am pleased to hear you had a great experience. Please come visit with us again. Thanks

"Family Wedding with a one year old"

4
21/08/2017

size, handicapped room. Was clean and excellent. Amazing shuttle device used extensively for family outings and for the wedding. An actual crib for the little one, able to put it in the bathroom with a rollaway door so the kid was separate from us and could sleep well. Pool was available to use, family members took advantage. A great FULL free breakfast with plenty of time to take advantage in the morning.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you I appreciate your positive feedback about our hotel. I know it's a little hard traveling with a old year old. I am glad we were able to accommodate your family needs. If you are ever back in the Madison area please visit us again. Thank you.

"Visiting Madison Again"

5
21/08/2017

The Best Western Inn Towner has become our home away from home when we visit our daughter who lives in Madison. We have been coming to this hotel since 2015 and we have never been disappointed. Great location, great amenities, great breakfast, friendly and professional staff and very reasonable rates! Thanks for the consistency!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Jane R, The InnTowner team is grateful for your kind words and we are thrilled that you enjoy your visits to our beautiful hotel! We hope that your daughter is having a great summer and we look forward to seeing you again soon. Safe travels!

"Great hotel"

5
19/08/2017

We stayed here for a night after a medical procedure at UW Hospital. The free shuttle service to and from the hospital was great. The staff was great and the rooms were nice with very comfortable beds.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for taking the time out to write this kind review, I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Great Choice"

5
15/08/2017

Great employees all around. Front Desk recognized we were eligible for an additional room discount and initiated that discount. Breakfast was tasty-perfect light crispy bacon! Shuttle service was fast and friendly.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for taking your time to write this kind review. The staff here at the InnTowner really appreciate the positive feedback about our hotel. we look forward to having you again as a guest.

"WARNING: Front desk will lie to customers"

1
11/08/2017

We canceled a reservation over the phone and were told we would receive a refund, which we were apparently lied to as now they are refusing to pay us a refund even with our cancellation number. If we just would have been told the room is not refundable we would have stayed at this location, instead of staying with other friends in town

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Dear Guest, Sorry for the miscommunication. Thank you, for taking your time to post this review. I will use your review as training guide for the front desk staff, the important of remind guest about are cancellation policy. Also, to remind the guest if they happen to forget are cancellation policy they can refer back to their hotel confirmation email. Which clearly stated the policy.

"CrossFit Games - Madison WI"

5
09/08/2017

We were in town for the Crossfit games and were very happy with the city and hotel. The staff were very friendly and helpful. The gave free shuttle rides to the event. Rooms very nice and clean. Food options were great and taste perfect.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you, for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. The staff here at the InnTowner was very excite to have the CrossFit community stay here at the InnTowner. We hope to see you again next year. Thank you

"University/VA Best Western"

5
09/08/2017

Spent the night here prior to a surgerical procedure.Very clean, efficiently run. Staff friendly, lots of smiles. Rooms were well laid out, clean bathrooms, internet slow at first but eventually caught up. Noise problem if in rooms over front entrance or across from elevator, but, overall quiet environment.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you, for your positive comments. I am so glad to hear that you enjoyed your stay with us!

"Good Location"

4
08/08/2017

We were in town to go to the UW Madison Hospital for surgery for my husband and the hotel was very good location to the hospital and places to eat. Good staff and clean rooms. There is a restaurant in the hotel which is very handy for early morning appointments and late nights.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you, for the kind words, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.I hope everything when well with your husband procedure.

"Nice place"

5
08/08/2017

nice place to stay that was near hospital, loved the shuttle service to the hospital, excellent breakfast. clean, will definitely go back, nice bar, very comfortable beds, spacious bathroom, fast and easy check out

"Extremely pleased"

5
01/08/2017

Very comfortable. Staff was great. Extremely appreciated the shuttle services. The driver was very helpful and made sure I knew where I was at, knew where to get picked up and had everything I needed. If there was one area that I wish was better was having a lunch option at the restaurant would have been nice but had some options to buy in the market area. They were spendy but available. Would stay again in a heartbeat!

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for giving us a perfect rating. The staff here at the InnTowner appreciate your feedback. We looking forward to having you again as a guest in our hotel.

"Exceeded expectations"

5
31/07/2017

Nice beds, sheets, comforters and temp control. Decor appears recently updated. Bathroom had 2 mildew spots about 1mm diameter, the only complaint I can make. Excellent hot breakfast with several attentive staff. keurig coffee maker in room. Ample free parking.

"Great hotel value"

5
27/07/2017

A truly wonderful three days and nights, great hotel, wonderful room, state of the art furniture, decor, very comfortable king bed and amenities, excellent service and friendly personnel. And the hotel shuttle was a really terrific benefit. This hotel truly exceeded our expectations; we would make a point of returning to it next time we are in Madison.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Good hotel if not using shuttle for group."

3
25/07/2017

Shuttle service was not up to par for are group. We were told that we had full shuttle service when we made a group set aside for are rooms, that was one of the reason we set up with Best Western. About a week before the date to use the rooms we were told the hotel that they would not offer the shuttle to us because it was 1 th. of a mile farther then they go with the shuttle. They said shuttle would only 2 miles and we need to go 2.1 mils after many phone calls they agreed to help us.

"Dr"

5
25/07/2017

This is one of the best hotels that is best situated in the City of Wisconsin and has the best caring staff members. The hotel has great amenities with a very good lounge where one can relax. The rooms are smart and clean and the internet which is complementary is quite fast. There services are quite fast.

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you for your review and for choosing our hotel. We here at the InnTowner appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. I hope your next stay and just around the corner.

"Family wedding party"

4
24/07/2017

We booked our room with a group that was in town for a wedding celebration. The room was clean but a bit narrow. It was fine for our overnight stay. It was very quiet in the evening on our second floor room. The breakfast was excellent with several hot items to choose from. The grandsons enjoyed the pool. All in all a good hotel near UW campus.

"Nice Hotel, Friendly Staff"

4
24/07/2017

The positives: Friendly staff, good location (for our recent stay), excellent included breakfast (we enjoyed being able to sit outside) and a clean modern hotel. The negatives (not to terrible, though): We had a King Suite (1 king bed and a sofa sleeper) and there was no bedding for the sofa sleeper, though housekeeper brought some right away when we called. Because of all the cabinetry and desk space, the room was a bit cramped. Regular price for this hotel is a bit pricey, so try an find a deal. Though we didn't use it, pool area was nice, but seemed crowed when just a few people were in there. Overall, we may stay here again, depending on price.

"Best HOTEL around Madison."

5
19/07/2017

The exterior was amazing, Great parking, 100 percent security, staff was great, helped with every issues we had, Hotel was super clean, rooms was amazing, real value for every penny spent, they was one of the very few hotels in Madison, Wisconsin that offers breakfast, clean swimming pool and fitness center, kids enjoyed their vacation, we would sure be booking this hotel again when we in the Madison area.

"Great location.Large room."

4
19/07/2017

A very nice hotel. Very modern and clean, with a microwave and fridge. The bed was comfortable. We didn't use the indoor pool, but it looked nice. The breakfast was good. We had dinner at the attached restaurant (the Highland Grill) and it had very good food. The biggest downside was that the WiFi was terrible, apparently at least one other guest complained as well.

"Outstanding"

5
19/07/2017

Everyone treated us very kindly and with a smile. I did use the pool area, as well as had breakfast. The food had a great selection and was served hot as expected. I will definitely be staying here again.

"weekend in Madison, WI"

4
17/07/2017

Location for the purposes of our trip, helping daughter with college living situation and moving into housing near campus, was wonderful and the shuttle service an added plus. It is not easy to find parking in Downtown area. Easy walking to campus sites and actually not a bad walk to downtown, for the excercise. Parks on lake very near and good restuarants, pubs, coffee shops right by hotel. The service was great at the BW, in every area.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear 145elizabethmm, Thank you for joining us at the InnTowner on your recent visit to Madison. We know that moving can be quite stressful, but are so happy to know that you enjoyed your stay and were able to explore the area a bit! We wish your daughter a wonderful semester at UW Madison!

"Just what we needed!"

5
14/07/2017

This was a quality facility that provided the location and amenities that we needed to feel comfortable and provided for while a family member was receiving medical treatment at a nearby hospital. We felt cared for and our needs were beautifully met here!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear C106BJnancys, We wish your family member a speedy recovery! The InnTowner team is grateful for your review and we are thrilled that the hotel exceeded your expectations while you were caring for your family member. Best wishes and thank you once again!

"A very pleasant stay."

5
12/07/2017

The staff is welcoming and helpful. Anything I asked for, was quickly answered. The room was nice and very quiet. Breakfast is good. A pity the restaurant wasn't open for lunch. The recommendation to go to the Blue Moon was an excellent one. The shuttle service is available, but can be late. I would stay there again.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind words, we appreciate you sharing your positive experience. I am sorry that we were not open for lunch, but am very happy that we were able to direct you to a wonderful restaurant close by. We look forward to seeing you again the next time that your travels bring you to Madison.

"July 2017"

5
12/07/2017

I travel quite a bit and this may be the most convenient hotel that I've ever stayed in. The people are incredibly friendly, everything about the hotel is clean, breakfast is great, the shuttle is super convenient. There is nothing bad to say about this place!

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear Q8734COmonicam, Wow, thank you for the excellent review and recommendation to fellow travelers! The InnTowner team is thrilled that our friendly staff and amenities served you so well during your recent stay. We strive to provide an exceptional home-away-from-home and we appreciate you sharing your experience. Safe travels!

"Inntowner average at best"

3
10/07/2017

I probably wouldn't stay here again. There were a couple of issues with stains in the room and the small pillows are ridiculous. The complementary breakfast was above average and even though I didn't use the pool, I did take a look at it and it looked fine. They have a small fitness center. The rooms are kind of small for 3 people. A couple of front desk employees were rude and unaccommodating.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
We appreciate your response and are sorry to hear that we did not exceed your expectations. The issues that you mentioned will be brought to the attention of our Management Staff. On behalf of the hotel I apologize. We hope that you give us another opportunity the next time you're visiting the Madison area.

"Good and bad"

4
01/07/2017

The room is very well decorated and attractive. We were there for two nights. It was never cleaned or refreshed. The breakfast was one of the best. The restaurant had a wide variety of food in a very nice setting at reasonable prices. If I stay again I would be more proactive about placement of room.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your review of our property, I am glad that you enjoyed the breakfast I hope that you will stay with us again the next time that you are in Madison

"Close to Dr."

5
01/07/2017

Excellent location to get to Hospital for caterac surgery, excellent staff and resturant,very clean with free coffee and popcorn in lobby. Had several shuttle vehicles to local attractions and hospitals if needed. Would stay there again for sure.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind review of our hotel. I am so glad that our location made things a bit easier for you running back and forth for your surgery. I hope that you are recovering nicely and will stay with us again the next time that your travels bring you to Madison

"Excellent base for a stay in Madison!"

5
28/06/2017

A clean, comfortable room, with small fridge and a window with a screen! Its location is a 20 min walk from the UW campus. Free shuttle service is available. The included breakfast was very good. Its outside patio was perfect for an evening relaxation drink. This hotel is highly recommended!

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you so much for your kind review. We are so glad that you enjoyed your stay with us, and hope that you will visit us again the next time your travels bring you to Madison

"Pleasantly surprised!"

5
27/06/2017

Rooms were quite comfortable including both a microwave and refrigerator. Beds were comfortable and the complimentary breakfast was one of the best I have had! The TV initially wasn't working but within 5 min of me calling the front desk they came up and fixed it. I would definitely stay here again considering the great value!

PureeH, Front Office Manager at Best Western PLUS InnTowner, responded to this review
Thank you, so much for your kind words & glowing 5-star review of are property.

"Great restaurant, friendly service"

5
25/06/2017

We had a small problem with our room during check in, but that was no big thing as Ian and Quinn at the front desk worked things out wonderfully. At the restaurant, the fish tacos were superb. My hat goes off to the kitchen.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind review. We are very glad that your small problem was taken care of wonderfully. Happy to hear you had an opportunity to enjoy our wonderful restaurant and am happy to share your awesome comments with our Chef and staff.. Hope that you will visit us again the next time your travels bring you back to Madison

"Excellent hotel!"

5
24/06/2017

excellent, superb. this is an excellent hotel, especially if you have business in the area. it's in a location with good restaurants. easy to walk around. bus lines, taxis, etc can get you to downtown in a matter of minutes. i've been staying here over the years for my business/work with the USDA (which is walking distance) and the hotel continues to improve its already great service, amenities, and rooms.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for the wonderful comments and for your loyalty over the past years. So glad that you are enjoying the improvements to the the property and have noticed the extra mile that our staff goes to with regards to our guests. We hope that you continue to stay with us every time that your travels bring you to Madison.

"A 2 week stay in Best Western Plus InnTowner Madison, Madison, WISCONSIN"

4
22/06/2017

I really enjoyed my stay. The weather was fine. The personal was friendly and of great assistance. The hotel is located within a 10-15 min walk from a famous lakeshore path. Convenient bus transportation available.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thanks you for your kind review, so glad that you enjoyed your home away from home for two weeks. The convenient location make it a first choice for many of our guests!! Hope that you will choose us again the next time that your travels bring you to Madison

"great stay"

5
21/06/2017

stayed here in the fall and choose it again for this trip. love the size of the rooms and the breakfast is amazing.. lots of food to pick from, fresh fruit, eggs, pancakes, several cereal options. always love the free food in the morning

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you so much for the nice review, we are very happy that you enjoyed your stay with us. The breakfast is a always a wonderful surprise to our guests when they see the variety that they have to choose from. Glad that you were able to enjoy it as well. We hope that you choose us again the next time that your travels bring you to Madison

"Close to UW Health Hospital"

4
20/06/2017

I love the location because it is only 2 blocks from hospital. Breakfast is great & lots of food to pick from. Very friendly staff! My husband stayed here for 3 weeks while I was hospitalized with my liver transplant & he loved the convenience of everything around him. Great restaurants and lots going on in this city.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind words , we are so glad that your husband enjoyed his stay with us during a very stressfull time in your lives. The location of our property makes it very convenient for so many families staying with us and we try to make their stay as relaxing as we can. I hope that you are recovering nicely, and that you stay with again the next time that you are in Madison

"Well worth the price"

5
20/06/2017

Excellent staff, good food, great shuttle service, convenient to medical campus and good walking/jogging trails; good restaurants within walking distance; room newly remodeled, spacious; quiet area; plenty of parking.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Many thanks from the InnTowner team for your wonderful review! So glad to hear that the complimentary shuttle service, our restaurant and our location worked well for you while you during your stay. We are very proud of the remodel that we have done, and so happy that you were able to enjoy it. Hope to see you again the next time that your travels bring you to Madison

"hotel+"

5
15/06/2017

this hotel is great , friendly people , clean rooms and exterior , free coffee , popcorn , buy one get one free drink !!!! and when you wake up >>> they have the very best breakfast bar > yum !!!!!!! they are close to the veterans and univerity of wisconsin hospitals . also close to whole foods and the hilldale mall . lots fo places to eat and drink and shop . enjoy your stay .......

"Great place to stay"

4
13/06/2017

We have used this Best Western about 5 times in the last year.. mostly because my child goes to Children Hospital. Everyone always has a smile, helpful and willing to help.. the breakfast is good and enough to help you get moving in the morning.. Only thing I'd ask, is the ADA rooms be bigger and have more open space for wheelchairs.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear bridget3283, We are happy to be the home away from home during your visits to the Children's Hospital! The InnTowner team is glad to know that our location and amenities, such as the complimentary hot breakfast, provide extra comfort during your stays. Thank you for sharing your experience with us. We look forward to seeing you on your next visit!

"Short stay"

5
09/06/2017

Stayed after spouse cataract surgery everything very clean and workable . The bed was so comfortable and we slept so well. The breakfast was awesome with many choices. Very tasty. Just wish the restaurant had more choices and not so expensive.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind words we are so glad that you enjoyed your stay Hope that you will stay with us again should you have the need to return to Madison The Chef is in the process of updating our menu and prices so I hope that you will find it more inviting on your next visit

"nice place to stay - close to hospital"

5
09/06/2017

I go for check ups at UW Hosp for my new kidney and this hotel is very close to it. They have shuttle buses if you didn't drive yourself! Very clean rooms, nice amenities! Great restaurant in the building!

, Director of Sales at Best Western PLUS InnTowner, responded to this review
So glad that you enjoyed your stay with us, and had the opportunity to dine at our restaurant - we are very proud of our property and encourage all our guest to join us for dinner - hope you will visit us again the next time you are in Madison

"Best western Plus Intowner Madison"

1
09/06/2017

Looks great from the outside 2 different rooms they both had problems, first room no AC second no hot water sink plugged second room never fixed, it close to the hospitals within walking distance and the charge for that, but the have a special hospital rate they don't advertise or tell you about!

, Director of Sales at Best Western PLUS InnTowner, responded to this review
We appreciate your response and are sorry to hear that we did not exceed your expectations. Our employees are very proud to offer the Hospital Rate to anyone who is here for an medical visit or just visiting a friend or family member, so I sorry that this was not offered to you. I would suggest mentioning you are here for the hospital any time you stay with us. We hope that you give us another opportunity the next time you're visiting the Madison area.

"HNospitala appt made much easier."

4
08/06/2017

All in all, I am very glad that you are there. We had an early appt.. at UW Hospital, and was much facilitated by our stay with you. It appears your staff should pay a bit more attention to maintenance of the building, and extreme cleanliness.

"Overprices, Small Rooms, Lots of Noise."

1
07/06/2017

This best western is old and no matter how many coats of pant they put on it, it is old. Don't bother with this hotel. Under construction and they will lock you out of the hotel at night because they haven't changed the outside locks yet, but don't give you a key to the outside locks unless you request one.

RebeccaW2424, Manager at Best Western PLUS InnTowner, responded to this review
Dear C.S., We appreciate the candor of your response and are sorry to hear that we did not exceed your expectations. The InnTowner has completed upgrades including a new lobby, restaurant, guestrooms, shuttle bus, meeting rooms, and exterior in the past two years. Earlier this year we upgraded our key system and for safety and security purposes, the doors are locked from 11:00pm - 7:00am during which time guests enter through the lobby per the night management team. We hope that you give us another opportunity the next time you're visiting the Madison area.

"BW InnTowner - great location, so-so rooms."

3
06/06/2017

Great location if you need to be near the UW or downtown Madison. Easy access and free parking. Nice clean lobby area with 24-hour free coffee (a great amenity). Check-in staff seemed inexperienced and unfamiliar with BW Rewards points (free) stays. Room was underwhelming, with a tiny cramped bathroom, very uncomfortable ecofriendly-type showerhead with low water pressure, and a motel-style sink-and-vanity setup in the room (not in the bathroom). Air conditioning was temperamental and made noises even when turned "Off" by using the (required) wall thermostat control unit. Room 433 overall (west wing of hotel) seemed inferior to rooms in the east wing that I had been assigned for my stays at this property in previous years.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your comments we take them very seriously. We are sorry that the staff was unable to answer your questions regarding BW Rewards. We are in the process of training several new front desk agents who may not be as familiar with the program as they should be, but this issue will be addressed with our management staff. I hope that you will stay with us again should your travels bring you back to Madison, hopefully we will have the opportunity to make your stay more enjoyable.

"Close to University"

3
05/06/2017

Convenient location for university, we visited forest products lab. Hotel very clean, comfortable beds, friendly helpful staff. I attended a conference here- the food was not so great but that may be what they selected or paid.

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind words. We are happy that you enjoyed your stay with us. I am sorry that you were not able to rave about our food, and hope that the next time you stay with us your will be impressed with your selection

"Exceeded my expectations"

5
24/05/2017

This older hotel has had remodeling to allow it to rival anything new. The service and staff are outstanding, rooms were clean and comfortable. The value here is excellent. The included breakfast was substantial and they even accommodated by food allergies! Thank you BW! Keep up the good work!

, Director of Sales at Best Western PLUS InnTowner, responded to this review
Thank you for your kind words. We are very happy that you enjoyed your stay with us. The staff takes great pride in our property and hope that you come back to see us again when your travels bring you back to Madison.

"Very convenient"

5
24/05/2017

Hotel accommodations were very good. Conveniently located close to University of Wisconsin Hospital and Waisman Center. Room was excellent was very large with a king size bed and breakfast was very good. The staff was very friendly and helpful.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Hi catherinek365, We appreciate your feedback and are very happy that you enjoyed our convenient location and the upgraded guestrooms! The complimentary shuttle gladly transports guests to and from the UW Hospital and the Waisman Center on a daily basis. We hope to see you again soon!

"A great experience"

5
21/05/2017

The hotel is an excellent choice for stays when having testing or surgery at UW Hospital. They provide transport for you to and from the hospital. A beautiful facility, recently updated too. Also very accommodating in every way.

, Director of Sales at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for your kind words about our property. We are glad to hear that you enjoyed the facility and that our complimentary shuttle made things a little easier for you. Please keep us in mind the next time that your travels bring you back to Madison

"Best Western Plus tower Inn suites"

5
15/05/2017

The hotel was beautiful! Had a pool, bar, restaurant, shuttle service, everything you need. Room was spacious and clean. The hotel was modern and location close to downtown Madison. The breakfast provided was amazing! Food selection was great, nothing left to be desired.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Sadcock5, We are very grateful for your wonderful review of the InnTowner, thank you for sharing your experience! We will be sure to share your praise of the bar, restaurant, shuttle service, and breakfast with our team. Cheers!

"EXCELLENT EXPERIENCE"

5
10/05/2017

I stayed for two nights. I have allergies and extra care was done to prepare my room, The breakfast was excellent with many choices. The staff had great attention to the buffet items and all the serving utensils were very clean. My room was in excellent condition, walls, flooring, furniture all in excellent condition. No orders or smells. .

, Director of Sales at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for your kind words, so happy that you enjoyed your stay with us. We hope that we have the opportunity to see you again when your travel plans bring you back to Madison

"overnight stay"

5
09/05/2017

the rooms are clean and very nice. The bed is excellent and very comfortable The pool and spa are nice. the only problem was with the room key I prefer the card that slips in the slot and not the automatic wave reader.

RebeccaW2424, Manager at Best Western Plus Inntowner & The Highland Club, responded to this review
Dear Jerry O, Thank you for reviewing the InnTowner! We are happy to know that we exceeded your expectations and that you had a great night's sleep while visiting. We look forward to seeing you on your next trip to Madison!

"Internet bad"

4
09/05/2017

Overall it is a very good hotel. The room has very bad internet, I have been trying to work but failed to do so. The pillow is too soft. Staff are polite, check-in and check-out are smooth, breakfast is good, room is nice, good water pressure at shower. It is located in the heart of Madison.

RebeccaW2424, Manager at Best Western Plus Inntowner & The Highland Club, responded to this review
Dear sayyeongs, We appreciate you sharing your feedback with us regarding your most recent stay. The wireless internet was briefly under maintenance and I'm happy to report that it is running smoothly, though I sincerely apologize that it was not so during your visit. We hope to see you on your next trip to Madison!

"Excellent Stay!"

5
05/05/2017

Great cable. Clean. Overall a great experience. My room was fairly small but had huge furniture in it. The restaurant was slow but delicious with many gluten free options. They served the soda in mason jars, which I thought was weird. The floor layout was confusing and I got turned around a couple of times.

, Director of Sales at Best Western Plus Inntowner & The Highland Club, responded to this review
Thank you for your kind words. So glad that you enjoyed your stay with us, and happy that you had the opportunity to enjoy dinner at our wonderful restaurant. We look forward to see you the next time that your travels bring you to Madison

"Solid choice in Madison "

4
24/04/2017

I needed a centrally-located Madison hotel over the weekend. Was able to get a great rate at this Best Western. Location is great, along with the free shuttle and great free breakfast with a wide variety of items. The room itself was basic and a little outdated, but the bed was very comfortable and everything in the room was clean and functional. I would definitely stay here again.

, Director of Sales at Best Western Plus Inntowner & The Highland Club, responded to this review
Thank you for choosing the Best Western Plus Inntowner Madison. We are glad that you enjoyed your stay with us and look forward to seeing you again the next time your travels bring you to Madison

"Hospital family stay"

4
21/04/2017

This was a convenient stay because of a family members surgery. This was a reasonably priced room, this hotel has been going through a remodeling for a few years. Some rooms were nice, some incomplete renovation, nice restaurant, convenient shuttle to hospital, friendly staff.

RebeccaW2424, Manager at Best Western Plus Inntowner & The Highland Club, responded to this review
Dear Dennis H, Thank you for your review of the InnTowner! We are delighted that the location was very convenient and send happy thoughts for a quick recovery to your family member who underwent surgery. Cheers!

"Staff tried to get into room instead of calling first while we were sleeping. Staff thought room was empty."

1
21/04/2017

Very disappointed with the staff trying to get into our room at 830 pm, we had an early riser my 86 year old dad had surgery the next day. We were already in bed trying to sleep. They should have called to see if the room was empty. Good thing that I had the latch over the door, or there key would have gotten them in. Because of a staff error they thought the room was empty. Then the second night there were teenagers running through the halls at 10:30 pm. I talked to the manager, and she apologized. And said she would talk to the staff. They should have a wing just for the hospital patients. Or require quietness at 9pm.

RebeccaW2424, Manager at Best Western Plus Inntowner & The Highland Club, responded to this review
Dear patricial02610YK, Thank you for reporting this issue. On behalf of the entire InnTowner team, I sincerely apologize for the disturbance during our renovation. The hotel was improving our lock system and there was a brief miscommunication between the front desk staff and renovation crew. The event has been addressed with our team and will not occur in the future, certainly now that the upgrade is complete. We send our best wishes to your father for a speedy recovery following his procedure. Please let me know if there is anything I can assist you with in the future by reaching out to me directly (608-233-1987). Thank you once again!

"Nice place"

5
11/04/2017

We were there because a family member had surgery at a local hospital. They had a great continental breakfast in the morning,it was very clean and more upscale than some of the other best westerns I have visited, the rooms were nice and staff was friendly and there is a shuttle that runs from the hospital and mall that you can take so you don't have to deal with finding parking. The hot tub was also a nice perk.I will visit again.

RebeccaW2424, Manager at Best Western Plus Inntowner & The Highland Club, responded to this review
Dear Chris T, Many thanks from the InnTowner team for your wonderful review! We extend our best wishes for a speedy recovery to your family member who underwent surgery. So glad to hear that the complimentary shuttle service was a great help to you and your family during your stay!

"bad room"

3
09/04/2017

We have been staying with you for over 2 years do to medical a condition treated at UW, and this time the room was horrid. I know that you are fixing the door to the bathroom, but it was very difficult for us to maneuver. This is unacceptable for a repeat customer, there are other hotels in the area. It was not worth the price.

RebeccaW2424, Manager at Best Western Plus Inntowner & The Highland Club, responded to this review
Dear arlenel722, Thank you for sharing your recent experience. The installation process of our new guestroom doors and bathroom doors is nearly completed. We apologize for the inconvenience this caused you and hope that we see you on your next visit to Madison.

"Visiting for UW overview"

4
08/04/2017

Would like the hotel but thought it was a bit pricey considering it was not right on State Street. I like the complementary shuttle within a 2 mile radius. We need six more weekends and Madison not sure if we would stay there or someplace closer to State Street

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Marcia R, Thank you for reviewing the Best Western Plus InnTowner Madison. We certainly hope to be your home away from home in the coming months!

"Great Room"

5
06/04/2017

Room was spacious,clean,quiet and comfortable. We ordered room service and food was good and not overpriced. Excellent breakfast. Close to UW hospital and clinic. We were in Madison for my wife's clinic appointment at UW Hospital. Staff was friendly.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Mike G, Thank you for your review of the InnTowner and Highland Corner Grill! We're happy to hear that the quality room service, complimentary breakfast, comfortable guestrooms, and proximity to UW Hospital all played a part in the success of your stay. We wish you and your wife the very best. See you soon!

"Clean, newly remodeled, great price in a great location"

5
06/04/2017

We stayed here because we needed to be close to the hospital. When I called the hotel directly to see how close they were located to the hospital they immediately offered me a discount which made this very nice hotel a very good price. It was newly remodeled and the rooms were excellent and even smelled brand new. Very comfortable plus beautifully done. You also get a buffet breakfast for 2 which is included for free. It was fabulous! I will stay here if I have to stay downtown again.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear kimdI5140DX, Thank you for sharing your experience at the Best Western Plus InnTowner Madison! We are so glad that you enjoyed your stay and the recent upgrades to the hotel. See you on your next visit!

"Great stay n service"

5
28/11/2016

This was a great stay excellent service. Very clean and accommodating! Went to badger game and had transportation to n from game. Everyone very friendly and caring. Breakfast was phenomenal with many choices to choose from

"Badger Game Stay"

5
28/11/2016

I stayed at this hotel as we were attending the Badger game. The staff was great, the hotel was clean, the breakfast is excellent with lots of options. My only comment is that the bathroom is small and the door bangs into the toilet. Secondly, the pizza in the restaurant was terrible.

"Nice place"

5
28/11/2016

We stayed here on Saturday night after the Gopher/Badger football game. Nice hotel. We had a king bed. The room was on the small side but everything was clean and comfortable. Breakfast in the morning was fantastic. We visit Madison often and will stay here again!

"Accomodations"

5
27/11/2016

Excellent place to stay. Rooms were in excellent shape. Complimentary Breakfast was super. I would recommend this hotel to anyone who has family at the UW Hospital near by. It was a 10 minute walk to the hospital.

"Thanksgiving in Madison, WI"

5
27/11/2016

We have traveled to Madison for the past four years and been staying at the Best Western Inntowner since. We are extremely satisfied with the accommodations and amenities this hotel has to offer. The location is also excellent as it is close to the downtown area, the airport and to where our daughter lives!

"Holiday"

5
26/11/2016

This was a trip to visit family who live nearby. It was associated with the annual Thanksgiving break. I found the Hotel quiet and comfortable with an excellent breakfast. It has become the hotel we use when we visit Madison several times a year. We live 75 miles distance so visits to Madison with hotel use are infrequent.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Grandon T, We hope you had a wonderful time with your family! Thank you for taking time out of the busy holiday season to write a review for the Best Western Plus InnTowner Madison. We appreciate your feedback and are pleased that you enjoy a quiet and comfortable atmosphere during your stay. We look forward to your next visit to Madison!

"Great Renovation, Super Convenient to UW Hospital"

5
26/11/2016

Very nice job renovating what has to be an older property. This hotel is less than 5 minutes from the UW Hospital and has a free shuttle back and forth. Our room was clean and quiet and equipped with a large flat screen tv, microwave, and refrigerator. The only downside was the height of the bed (way too high). The restaurant menu is quite limited but the food was excellent as was the free breakfast buffet featuring freshly scrambled eggs and many other entrees.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear 827jimw, Thank you for your review! We are happy to know that the amenities provided, such as the shuttle and complimentary breakfast, enhanced your stay with us. We hope to be your home away from home any time you are in Madison. Wishing you all a very happy holiday season!

"Badger Reunion"

3
20/11/2016

This location isn't walking distance for a night game at Camp Randall for the average "boomer". The staff were all accommodating. For $200/night on football weekends, this property should have its Club Room cleaned up and available for people to use. Our room was on the Campus Drive side of the building, which was very noisy. Ask for a room facing inward to the old University Ave.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Grateful520, Thank you for taking the time to let us know about your recent stay with us. As we are just under a mile from the stadium many of our guests do enjoy walking back and forth to the UW Football games. We do however understand that not every guest can or wants to. For these guests we always offer a game day shuttle back and forth to the stadium. We are also pleased to let you know that our club room upstairs, which is now called The Study, is available for our guests to use 24 hours a day, 7 days a week. We hope to see you again during your next visit to Madison!

"GOOD HOTEL NEAR HOSPITAL AREA"

4
18/11/2016

Well we stayed at this hotel for one night last week due to my daughter had an interview at University of Wisconsin for Internal Medicine Residence Position and the whole experience was good , excellent staff service , free parking and breakfast and comfortable room for our nightly stayed. The hotel is around 5 minutes in car to the University Hospital and also had few good restaurants very closely and we enjoyed this place during our visit pregame Wisconsin vs Illinois weekend extravaganza .

Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear ISRAEL29, Thank you for taking the time to let us know about your stay. I am very glad that you enjoyed your stay with us while in town for your daughters interview. We hope you stay with us again for your next visit to Madison!

"Better than we expected"

4
14/11/2016

The hotel is clean and comfortable. The bed was VERY comfortable and the room was quiet even on a UW football game night. The room had a large HDTV. Service at the front desk, bar, restaurant and housekeeping was very good. The only complaint is that it took several minutes to find a parking spot. The hotel was full or close to it because of the game and that caused the lot to be full.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Patrick M, We are pleased to hear that you enjoyed your stay with us this past UW Football weekend. Parking is always tight on football weekends but we are glad to hear that you were able to find a spot for your vehicle. Thank you for taking the time to let us know how your time with us went. We hope to see you on your next visit to Madison!

"Mostly good but a few things could be better"

4
12/11/2016

Great location for access to the UW hospital. Rooms have undergone a huge makeover and have many nice amenities. Major complaint was in room Internet. Had to go into the lobby, lounge or restaurant to get a decent connection. Restaurant is adequate if eating "in" is necessary but many good eating choices nearby.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Kenneth O, Thank you for taking the time to tell us about your recent stay with us. We have gone through quite a few changes over the past few years to better serve our guest's needs, and the internet is next on the docket. We will be upgrading the guest internet access to allow guests to browse the web and stream videos at much faster speeds. We hope to see you again on your next visit to Madison.

"Great Hotel"

5
12/11/2016

This hotel is beautiful place to stay. Courteous and helpful employees! Handy if you need to use the UW Hospital. Looks great on the outside and the rooms are spacious and CLEAN on the inside! Quality for the price! Comfortable beds.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear bmcm1944, Thank you for taking the time to let us know about your stay. It is always a joy to hear from guests who enjoyed their time with us. We hope to see you again on your next visit to Madison!

"The nicest staff ever!!"

5
09/11/2016

I can't say enough about the staff at this hotel. Matteo checked me in and I was very distraught. I had bought the night from priceline thinking that it was downtown and very near my daughter. It turned out that the hotel was on the far end of campus and several miles from downtown. I called Priceline to get a refund to which they denied me. I went up to the front desk and Matteo told me that it was going to be ok and that they would help me. They gave me a beautiful room with a king bed in the quiet part of the hotel. Also, Matteo scheduled the shuttle for me to drive me downtown to see my daughter and pick me up and drive me to the airport the next day. Dennis, the shuttle driver was tremendously kind and told me that he would work past his time if I needed a drive back to the hotel after 10:45 PM which was the end of his shift. The breakfast is lovely with real china and fresh fruit. The housekeeping staff are smiley and friendly. I will stay again for sure. Thank you so much for your kindess.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear LEllen12, Thank you so very much for the kind words about our staff. We understand that sometimes traveling does not go exactly as planned but we will always try our best to make sure that our guests are comfortable and their needs taken care of. We are so glad to hear that your stay ended up going well and hope to see you the next time your in town visiting your daughter. Thank you again for taking the time to tell us about your stay.

"Good stay after a campus visit"

4
07/11/2016

I have been to this place twice while visiting the University of Wisconsin-Madison. And my second visit was as good as the first!. The hotel is impeccably clean, it has a nice restaurant where you can have lunch dinner and of course breakfast, and the rooms are modern midsize and both the room and the bathrooms were very clean. This is a good place to stay close to the university.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you so much! We are so elated to hear that we are your 'home away from home' when you are traveling to Madison. We look forward to seeing you again very soon!

"UW Madison Hospital friendly"

5
03/11/2016

Within 4 blocks of hospital.....with free transport available (did not use)...clean....friendly staff...nice rooms....would be a great place to stay even if not using on hospital stay. UW hospital system also gives a reduced rate for stay....check into it if using with a hospital stay.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for taking the time to let us know about your stay. We appreciate the kind words about the hotel and our staff. Our location is ideal for anyone in town for the UW and VA hospital systems and it is always a pleasure to house guests who are in town visiting either of these fine institutions. Thank you, Andy S

"June 2016 Wedding & Reception"

5
02/11/2016

When we first told people that we were having our wedding at the Best Western Plus InnTowner in Madison, some of them were sceptical. However, the InnTowner is NOT your average Best Western! All of the banquet staff went above and beyond, exceeding our expectations. As a same-sex couple, we needed to be sure that the hotel we chose was accepting and respectful, and the InnTowner has supported the LGBTQ population in Madison for years. We held our ceremony in one of the smaller rooms, which was set up and we decorated, while the reception was held in the large ballroom. Everything was perfect, from the table settings to the bartending. Our guests raved about the buffet, which included fresh steamed vegetables, chicken marsala, vegetarian lasagna, and roasted prime rib. Lauren, the Banquet Coordinator, went above her call of duty helping out with logistics; she even dismissed rows after our ceremony and delivered our gifts to our suite (which was included in the package!). When she saw that a table skirt has a stain on it--right before guests started to arrive--she swapped out the skirt for a clean one! It's that type of attention to detail that really makes Lauren a special addition to the InnTowner team. In retrospect, from enjoying the pool to having close friends and family down the hall, we are so happy we chose the Best Western Plus InnTowner. Considering the great price and the superb job everyone did, we couldn't have asked for a better venue to host our ceremony and reception!

, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you so so much!! We were delighted to have your wedding here and are happy you chose us! I feel blessed that I could be there to help on your special day. Everything was so beautifully decorated and each detail was carefully thought out and showed how you are as a couple. From the tiny airplanes and suitcases to the funny table numbers it was an amazing day! I wish you both nothing but the best!! :)

"Wisconsin football game"

5
31/10/2016

Great Hotel and friendly service, especially by William the bartender. Able to walk to Camp Randall for the football game. Shuttle service to State Street and bus service to football game. Friendly and accommodating staff.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Jay T, We are so glad to hear that you enjoyed your stay with us this past football weekend. It is always a pleasure to house such a pleasant group of fans. Thank you for the kind words about our staff. We hope that the next time you are in town that you decide to stay with us again. Thank you

"Great location to UW Hospital"

4
31/10/2016

I was very pleased with my stay at the Inntowner, with one major exception. The in-room WiFi was terrible. I had to go to the lobby area to get a good enough signal to get my work done, and my son had a difficult time doing his school work. Room was comfortable, the breakfast was good and we had appetizers in the bar that were also good. The bartender was fantastic.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear michaelsX3465IK, Thank you for sharing your experience with us. I am very glad that you both enjoyed the comfortable guestroom, complimentary breakfast, and appetizers as well as the hospitality of our awesome bartenders! Our team appreciates your feedback regarding the WiFi that you and your son encountered. We hope to see you at the InnTowner again in the near future!

"Unable to use bathroom"

1
28/10/2016

I had reservations for a wheelchair accessible room at the Best Western Plus InnTowner Hotel Sept. 21 and 22, 2016. I was appalled to find the bathroom was in now way wheelchair accessible. Grab bars are installed around the toilet that are BLOCK access to the toilet for a person who uses a wheelchair 100% of the time and cannot stand, as in my case. The only way a person in a wheelchair could use that toilet was to sit sideways with one leg thru the bar and the other leg on the other side of the bar. The bars on either side of the front of the toilet that go down to the sides prevent a wheelchair from getting close enough. The door to the bathroom opens inward and covers most of the shower area, actually hitting the seat and not allowing space between it and the bars around the toilet to permit access. I was not able to use the shower, and even worse, I had to go downstairs to the public area to use the toilet, this is totally unacceptable and not in compliance with ADA regulations. I was unable to find another hotel with a wheelchair accessible room. It was Parents' Weekend at the University and all hotels I called had no openings.

, General Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear biglo6858 I completely understand your frustration with the facilities. In 1980 the guidelines were certainly different than today and we are committed to changing that. We are currently in the planning stages of a complete alteration of our first floor, combining two rooms into one. We are anticipating making 16 rooms into 8 completely accessible suites. We are also adding sliding doors to the existing rooms with roll-in showers this winter. I know that doesn't help you today and we sincerely apologize. As a side note, the bars were added to help not hinder. As you've mentioned though, one size doesn't fit all. We will definitely work this issue, as you describe, into the plan. Thank you for the note. Warm Regards

"UW Health Visit"

5
26/10/2016

This hotel is very convenient. they have handicap rooms and free transportation to and from the hospital. A free Breakfast buffet is included in the price of the room. They will also transport you to most restaurants and shopping in the Madison area.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Timothy W, Thank you for the great review of our property! Convenience, comfort, and a welcoming atmosphere are some of our goals for guest experience and we are so glad that you encountered these aspects of the InnTowner during your stay.

"Parent's Weekend"

4
26/10/2016

Great Hotel to visit our student at the University of Wisconsin. Great parking and breakfast. Can walk to campus (a little far) but they have a shuttle if you book it far in advance. Rooms are very quiet and beds are ok. A little far from restaurants and State Street stores, but good location overall.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear luckyone50, We are pleased that you enjoyed and utilize our amenities, such as the shuttle and complimentary breakfast, while visiting your UW student! Thank you for taking the time to provide a review. We hope to see you in Madison again soon!

"Clean sheet and Nice stuff"

4
22/10/2016

I stayed two nights for a meeting. The room is clean and quiet so I got a very good sleep, which is very important to me. Breakfast is decent and stuff are nice. Only thing is the parking lot is small, and need to be careful when doing u-turn.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear BlackKnight12811, Many thanks for sharing feedback about your stay! We appreciate the need for a good night's sleep and hot breakfast while traveling. The InnTowner prides itself on providing such an experience for our valued guests. We look forward to being your home away from home on your next visit to Madison!

"Great place to stay for bicycling!"

5
16/10/2016

We came to visit Madison, Wisconsin, for the bicycling. Madison is rated the most bicycle-friendly city east of the Rockies, and we learned why. This hotel is located within blocks of many bike paths, routes, boulevards, and bike shops, so we didn't need to drive anywhere. We just got on our bikes and toured the city and the university. The accommodations at the hotel were excellent!

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Chris A, Wow, thank you for the wonderful review! We are thrilled that you were able to experience the beauty of Madison, Wisconsin in autumn and that you enjoyed our hotel's location and amenities. Hope to see you again on your next cycling trip to Madison!

"Good- mostly. "

4
14/10/2016

Room was clean. Super close to UW health with great shuttle service. Good restaurant and bar. Clean inviting lobby. Popcorn in the afternoon is a nice touch, as is free breakfast. My shower had an issue where the water cold and hot markings were reversed but once I figured it out, it was fine. Also, my door didn't close automatically behind me all the way and the deadbolt was a little loose. I only noticed because I'm a female traveling alone so I always check. Also every day when I got back, there was toilet paper in the toilet... not sure what the deal was there. Not gross, just odd. The bed was super comfy and clean. I loved the recliner and desk for working and the wifi works great. I definitely would stay again. Told the front desk about the plumbing, door, and to issue on check out and they were very apologetic. Good customer service.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Greta P, Thank you for the wonderful review of our hotel. We apologize about the issues with your shower. Even though we have recently renovated our bathrooms, some kinks are still being worked out. We are also happy to let you know that the door issue is being addressed in the near future with an all new locks on each guest door. Thank you and we hope that if you are in the Madison area in the future that you choose to stay with us again.

"Good and clean"

4
13/10/2016

The room was very tidied up, nice beds and helpful staf. The internet and and the connection with my cellphone was useless.I didn´t like the breakfast because there was just one type of bread and scarse with yoghurt and fruit.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Andern S, Thank you for the nice review of our hotel. We are sorry to hear the the internet was not working for you. We hope that if you are in the Madison area in the future that you choose to stay with us again. Thank you!

"Best Western Plu Inn Tower"

5
08/10/2016

Excellent! The staff went out of their way to make you feel comfortable. The room smelled fresh and was top-notch clean. The check-in process was simple and pleasant staff. The restaurant on site was excellent and not too pricey. The breakfast in the morning was outstanding and it wasn't your typical complimentary breakfast and it a nice spread.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for the exceptional review! We are so pleased your enjoyed your stay and all the amenities we have to offer. We hope to see you again when your travels bring you back to Madison!

"Lack of Professionalism"

2
07/10/2016

From check-in to room cleanliness and items working properly - not a good place to stay for the $$$$ you spend. Front desk young gentlemen was rude, dressed inappropriately and lacked overall professionalism. The room had dysfunctional lighting, non working air conditioner and a refrigerator that was frosted over and was not working either. The shuttle service, although free - was frequently late and exceeded long waits for them to arrive. Elevator was cluttered with paper and debris that had not been cleaned up and the check-out was assumed that I did not want a paper copy and didn't even offer express check-out.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Darrell E, Thank you for taking the time to let us know how your stay was. I apologize that your experience did not reach the level of excellence that I know our staff and hotel are capable of. We are always looking for ways to improve our guest experience and we will use your feedback to do so. If you are ever in the Madison area again I ask that you give us the opportunity to make things right with you. Thank you,

"Best of Madison"

5
07/10/2016

Love this hotel! The location is perfect. The staff is friendly staff. The rooms are beautiful. If you're visiting the University of Wisconsin, this is the perfect spot for you. The hotel is located in a cute neighborhood and it's very easy to get over to campus.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Jen L, Thank you for the kind words about our hotel. I am pleased to hear that you enjoyed your stay with us. If you are ever in the area again I hope that you choose us again. Thank you,

"Treadmill Nightmare"

2
03/10/2016

One of the worst nights at any hotel in the last 20 years. Room backed up to the fitness center (Room 147) and when the treadmill was used it sounded like someone was pounding on our wall all of the treadmill duration. Morning and night! This room should be OFF LIMITS for customers!

, General Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Hello Todd, as discussed we sincerely appreciate your business and apologize for the noise you experienced. Thank you for the phone call today and yes we'd love to have you back for another try. Safe travels!

"Close to UW Hospital and Excellent Service "

4
02/10/2016

The rooms were large and extremely clean. Keurig, microwave, refrigerator. Free shuttle to UW hospital, if needed. Restaurant in the hotel was very good but not open for lunch. The room price very reasonable. Breakfast is not included. Staff very pleasant. My only complaint is the free wifi had limited connectivity. I would definitely recommend.

Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Chuck M, I am very glad that you enjoyed your stay with us. I apologize about the internet issues, we are taking steps to add more routers through out the building to help improve connectivity. We hope you stay with us again the next time you are in Madison.

"Good location to college and hospital"

4
28/09/2016

We were not concerned about being near the college, but as it turns out that the hotel is very close to the college campus. This became an asset to take advantage of the shops and restaurants in the area. There is a nice selection of these close by to the hotel. The staff was not really "warm" at check-in. They have quite a varied amount of customers. We noticed that there is a hospital nearby that customers will then utilize when family is admitted to that hospital. The staff needs to be able to accommodate everyone.

Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Judy C, Thank you for your review. We want to instill a warm and welcoming environment in our hotel. I will address this with our staff to make sure we can accommodate everyone in a welcoming manner.

"Close to UW Madison Hospital and clinics"

3
25/09/2016

I stayed in this hotel for 5 nights while my spouse was in hospital. Two best things about the hotel.... Free Breakfast buffet and within walking distance/short drive to hospital. The room was quiet with a nice shower. Bed was okay. Toilet was needing some maintenance as it was rocky when sitting. Staff was helpful and they had cold water and coffee available 24/7 in their lobby. Biggest negative was realizing that the floor was not vacuumed very well as I found something on the floor on the 4th day that would have had to been there from the 1st day. Overall, I give this hotel a 3.5. I would stay there again due to its location.

, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Hello- Thank you so much for your review and feedback. We always want to know what is happening in the hotel. We strive to give the best service and to ensure that the hotel is comfortable and kept clean. I am sorry that this was not the case during your stay and this is something that we definitely look into. We hope that you we can prove this to you on your next stay! We look forward to having you back. :)

"Ready for an unfriendly and rude welcome stay here"

1
17/09/2016

Haven't even gotten out of the lobby and I can tell it's going be a bad stay. Didn't get a hello how can I help you from this lady at the front desk, nothing. I knew we were early but thought we'd try and check in anyway. Right away she started with we can pre register you but that's all. Ok fine I thought .... I asked if we could possibly change to double beds instead of kings and before really even acting like she looked...'nope we are completely booked' not a sorry, a smile, nothing. Then she gave us s parking pass and I said we have two cars could I get another? 'Nope we only give out one'. Without offering any options or saying sorry we aren't able to for whatever reason nothing! So I ask if there are other places to park and she said sure there are slot of areas thru out Madison and I felt almost that it was hard for her to offer up the sheet and explain the options. I just looked at her and really wanted to ask why she works in a customer facing job if she doesn't smile ask how you are and want to help people but I didn't I just walked out with the one pass and nothing to really show that we pre registered for our room. Not all that excited to go back there but hopefully she'll be gone or we won't have to deal with her. I'll update my post if things get better.....hope I do!!!!

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Lisa - I am so sorry this happened to you. This is certainly not the standard of service we wish to provide our guests, and this will be addressed immediately. We appreciate your time and feedback. I hope the remainder of your stay was to a much higher level, the level we strive to provide each and every guest. Thank you again for taking the time to share your experience with us.

"Great place to stay"

5
15/09/2016

Very friendly, competent and helpful staff; hot tub and small but nice pool for relaxing; quiet; excellent breakfast; great location for business with the university hospital. Good quality little restaurant on premisses. We will definitely come back ther for any business in Madison, Wisconsin.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear 681francinek, Thank you for sharing your experience with us! We are so glad that you enjoyed our revered amenities including the delicious breakfast buffet. The InnTowner team strives to make each guest's stay a memorable one, and we certainly hope to be your home away from home on your next trip to Madison!

"Great stay with minor problems"

5
14/09/2016

The handicap accessible room worked perfectly for my husband's needs, with a shower seat built into the wall. However, we had to call for extra towels because there were only 3 bath towels for 2 adults; good thing we did, because the accessible shower allows water to run all over the bathroom floor (hazardous). The iHome unit is obsolete (works with iPhone 4 but not 5 and newer). The bed was very comfortable but the pillows were not; they were too soft. The refrigerator was not cold (perhaps not plugged in?). Aside from all of this, we were extremely happy with the room in general; problems were trivial. Shuttle to hospital is wonderful.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Robert C, Thank you for choosing the Best Western InnTowner Madison for your stay! We were delighted to provide the convenient shuttle to the UW Hospital and we appreciate the feedback on the guestroom, which will be shared with our team. We hope to see you again soon!

"Very Nice Hotel for the Price"

5
12/09/2016

I will definitely stay again! Very helpful staff, clean facilities. My room was quiet and was located close to an exit. I was not there long enough to eat the breakfast, but is included in the cost of the room. Parking can be cramped there.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for your review Jennifer! We appreciate your kind words and look forward to seeing you again the next time you visit Madison!

"Great hotel, great staff"

5
09/09/2016

We checked in on 9/3 and departed on 9/5. Room was very clean and nicely maintained. AM breakfast buffet was delicious, and well stocked all the time we were there. All of the food & beverage staff that we encountered were extremely helpful, polite and friendly. We will definitely be back!!

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for your review Steve. We certainly appreciate the compliments and will be sure to pass them along to the entire staff. We look forward to seeing you in the future!

"Wonderful stay at nicely renovated hotel very close to UW hospital, Lake Mendota, and walk/bike trails"

5
05/09/2016

Having spent 8 nights I had numerous positive interactions with many employees in all the departments: front desk, restaurant, housekeeping, and shuttle drivers. Alycia, Chrissy, and Mateo at the front desk were very welcoming, helpful, and accommodating with regards to my numerous questions, requests, and shuttle drives. The shuttle drivers were all very friendly, accommodating, and timely. Breakfast was excellent with regards to the food quality and the service was top notch. Ricardo and Maria gave VIP service to me and all the other guests. I met the restaurant manager, Freddit, and complemented him on the quality of the food; he has a very positive relationship with his staff. In totality, a very memorable stay, with excellent service; I stay at hotels of all levels most weekends of the year and this has to be one of the best stays based on level of service. I cannot wait to visity beautiful Madison and the University of Wisconsin again.

Steve M, Director of Sales at BEST WESTERN PLUS Inntowner Madison, responded to this review
StudyTraveler, Thank you so much for the wonderful review as well as for choosing the Best Western Plus InnTowner on your recent trip to Madison, WI. We appreciate your feedback as well as your kind compliments regarding many of our wonderful team members. We take great pride in all that we do here at the InnTowner as we truly appreciate our valued guests. Looking ahead, we hope to be in your travel plans, the next time you visit the beautiful city of Madison, WI and the University of Wisconsin! Thank you - safe travels and best wishes!

"great location, great staff, small room"

4
05/09/2016

room was smaller than expected, can barely fit between bed and cabinet. Breakfast was awesome buffet. Shuttle drivers were very courteous, taking us to Memorial Union Terrace. Location was great, close enough to campus but far enough to not be too noisy and distracting. Parking was not a problem using pass provided.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you Eric, for sharing your experience and feedback with us. We appreciate every compliment and will share all your thoughts with our staff. I'm sorry you found the room to be small, we are doing some remodeling in some rooms to make them more friendly to travelers. We hope you will remember us next time you are in Madison!

"Good Hotel"

4
01/09/2016

Good location to UW with excellent staff and service, but poor internet. I recommend this hotel for families coming to the university to see the students and staff. Beds are below average, but very convenient to the UW. The hotel is large and parking is adequate.

Steve M, Director of Sales at BEST WESTERN PLUS Inntowner Madison, responded to this review
Duenema ~ We appreciate your feedback in regards to the BW Plus InnTowner and thank you for choosing our hotel for your recent visit to Madison. We pride ourselves on our customer service. We were sorry to see that you had internet problems. We had our internet provider in the hotel last week to make sure everything was good to go as we understand the importance of internet connectivity and strength. With our proximity to the UW and our complimentary shuttle service, we appreciate you mentioning this is a good hotel for families of students visiting the University - thank you as we hope to be in your future travel plans to Madison~

"Nicer on the inside"

4
30/08/2016

This hotel may not look like a typical hotel on the outside but the rooms and amenities are quite nice. The lobby is small, but clean and nice. I'd say the same for the pool, small but nice. One of the best things is that the rooms were quiet. We found out there was a bachelor party using 4 rooms on our floor, and we didn't hear a peep. The king room with whirlpool was spacious and the decor quite nice. It was very clean and the jacuzzi worked. The bed was quite comfortable. Two refrigerator and two televisions were great to have. A few minor problems with a light not working over the jacuzzi and the exhaust fan not working in the bathroom.. The refrigerator somewhat cockeyed and a foot stool worn out. Shower pressure was weak, a water saving feature I'm sure. And the toilet was loose and wobbled. With a few touch ups, this room would be excellent.

Steve M, Director of Sales at BEST WESTERN PLUS Inntowner Madison, responded to this review
sarahdT1825BX Thank you for your nice response in regards to the InnTowner. We recently completed a multi million dollar improvement plan, therefore, we enjoyed seeing your comments regarding the new lobby, the guest rooms and the pool area....thank you for providing information on the whirlpool suite as we will get working on these improvements. I am so glad you had a nice time while you were here and that you received a good nights rest. Next year, we are adding the finishing touches to the exterior of the hotel, which will add to the completion of the renovation. Thank you again for your feedback and thank you for choosing the Best Western Plus InnTowner...we hope to see you again the next time you are visiting Madison ~

"Great Place to Stay While Family at VA/UW Hospital"

4
28/08/2016

Great value and proximity to hospital. There is a "hospital Rate" and the stay includes breakfast and shuttle to the hospitals so the value is excellent. The walk to the hospitals is about 10 min. max, so it's easy to walk if you are able. Front desk staff were extremely accommodating when we weren't sure when we were going to check out. Fitness center is small, but has pretty much all you need and pool area is small, but was never that busy. Rooms are nicely decorated and have a microwave, coffee maker and fridge. Breakfast was eggs/bacon or sausage, hashbrowns, pancakes, oatmeal, cereal, yogurt/fruit and pastry, with all the standard juices/coffee. Eggs aren't great, but adequate. The bar area is nice and the bartender was generally attentive and very friendly. Dinner menu is varied and pretty good, but a bit pricey. There aren't many restaurants in the area, Oliver's (pretty good, excellent desserts), a pricey Italian restaurant and a pub. You will need to drive if you want to go to Target. State Street area is about a 30 min. walk. The parking lot is a bit cramped, but we always found a spot.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Wanda L, I am so glad to hear that you enjoyed your time with us. The front desk staff recognizes that when you are waiting on answers from the hospital, that not everything can be measured in absolutes. Therefore, we here at the InnTowner try our best to be accommodating and flexible with each and every guest request. Thank you for taking the time to let us know how your stay went and we hope that if you are ever in town again that you choose to stay with us again. Thank you, Andy S

"Hotel"

4
23/08/2016

Stayed for one night. Very nice people work there. Nice amenities such as pool, spa, beds, and etc... Breakfast was an all you could eat buffet with many choices for food. Rooms were nicely set up with everything in the room.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Allandarts3, Thank you for taking the time to share with us about the many amenities and features you enjoyed during your stay! We hope to see you again soon and wish you all the best in your travels.

"Good Value"

4
22/08/2016

We stayed here for four nights while attending USPSA match and visiting family. We found the motel to be clean, convenient and with the free breakfast a good value. They also offer free shuttle service to campus and downtown so you don't have to drive and deal with parking. Would return in a heartbeat!

"Good location -Shuttle Service"

4
19/08/2016

Picked up at airport. Room very comfortable. Breakfast sufficient, not superb, but other options close or by shuttle. Shuttle took me to my destination each day or close enough to walk. There is a mall close with movies and restaurants. Pleasant shuttle drivers and staff. I would return.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for taking the time to leave us feedback. We appreciate your business and your time, and are glad you were comfortable during your stay. We hope you will return again soon!

"We'll Stay again"

5
14/08/2016

We stayed at the BW InnTowner on a Saturday night. The hotel sold out so the parking lot was almost complete full. Madison is a liberal mid-size midwestern city so not only were the staff very friendly but all the other that I talked to were very friendly too. The InnTowner must have been renovated a few years ago because it is in very good shape. Like most BW Pluses, that we have stayed in, the king bed was very comfortable. The bathroom was a little small but more than adequate. The room was roomy and made up very nice. We usually look for motel/hotels with swimming pools, free wifi and free breakfasts. All three of these were exceptional at the InnTowner. The only item that we found irritating and in need of repair was a ceiling exhausting in the swimming area. The fan had high pitch whine that made carrying on a quiet conversation nearly impossible. The warm pool water more than made up for noise. Nice weight room and business center. The bar was small but nice.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear callan55, Thank you for the wonderful review about your exceptional stay! We are always delighted to hear that our amenities are beneficial to our valued guests. I will see to it that maintenance examines the fan being noisy in the pool area. By providing feedback, you are assisting us in providing even more of an outstanding experience for guests. Thank you once again and we look forward to seeing you soon!

"Good location, good hotel"

3
11/08/2016

This hotel was clean, well-staffed and comfortable. Rooms recently refurbished. The breakfast was ok - coffee was weak. Within walking distance of university and hospitals for those with business there. Would stay again if needed - good value.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear raffgirl, Thank you for reviewing us on TripAdvisor! We have received many compliments about our recent upgrade and are happy that you had a comfortable stay. Please visit us on your next visit to Madison!

"Near Hospital"

4
11/08/2016

We recently stayed at that Best Western located near the UW Madison hospital. The staff was very friendly, the shuttle very convenient, the rooms very comfortable, an overall great experience. It was a safe environment. The morning continental breakfast was nice as well. I like the free morning USA today paper in the lobby along with the refreshments. A nice small bar area was there as well.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Gail J, Thank you for your review! The Best Western Plus InnTowner Madison team strives to make each guest's stay with us relaxing and convenient. We're glad that you enjoyed our many amenities including the shuttle service and complimentary breakfast. We hope to see you again on your next trip to Madison!

"Thank You"

5
10/08/2016

I have stayed at this location over 20 plus times in the pass year on business. I must say I am always pleased with the accommodations and the staff. If I encounter any issue they would make sure I was satisfied. Cassandra S., Lisa K, Thelma R., Andy S.,Todd C. are truly the best and I hold them with high regard. I appreciate the entire staff that work so hard to create a pleasant atmosphere. M. W.

"Great hotel, great location, unusual guy on staff"

4
10/08/2016

The room and experience overall is excellent. They now provide breakfast but sadly, did away with the concierge floor. (Boo.) Beds are comfortable and rooms are fine. Our sink wasn't draining in the bathroom but I informed the front desk and they took care of it. I'm always confused how they can't know these things...if the cleaning crew washed out the sink at all, they would see that it wasn't draining. Did they just forget to report it? The front desk staff did a great job. Our only real oddity was the shuttle service. We got into the van and the driver took us to the hospital to pick up someone (visitor, not patient). Instead of then proceeding to our destination, he took him back to the hotel before continuing to our destination. We were then regaled with the driver's story of leaving Chicago because "they were rounding up all of us". He said if he didn't leave he'd be in jail like his friends for no reason. We felt very uncomfortable. Then, he spotted a friend in another vehicle and stopped, rolled down his window, and chatted with him for a while. We appreciated the ride but it took us about 25 minutes to go 2 miles. We are frequently in Madison for meetings. I'll still stay at the InnTowner because we love it but next time I guess I'll just call uber.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for taking the time to let us know how your stay with us went. I am glad to to hear the front desk staff was prompt in taking care of any service and requests asked of them. Although it is common practice for our drivers to pick up from the hospital and drop the hospital guest off at the hotel before proceeding to their next destination (due to the fact that we are so close to the hospital), the rest of your ride was not. I have since spoken with the shuttle staff to ensure that there are no interactions like this in the future.

"If on business a place to consider"

5
09/08/2016

This is my second time staying here. I always enjoy when the staff members remember guests returning again. This trip got extended twice to total 20 days. I want to thank the staff at the desk to work with my travel coordinator to keep me in the same room. I want to shout out to the food service staff and the drivers!! Excellent service timely drop offs and pick ups! Diffidently enjoyed the bar

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear James C, Thank you for the praise of our hotel, front desk, shuttle drivers, and bartenders! We greatly appreciate your kind words and will share them with our team members. Best to you in all of your travels and we hope that you will be back to visit us soon!

"Disappointed"

2
08/08/2016

Stayed here as part of a wedding party. A word to those considering the use of this hotel for wedding events - don't trust that wedding gift baskets will be given out to any guest staying as part of your wedding group. As far as the rooms, make sure to view the rooms before providing them to guests - i.e. the room bathroom doors only open 25% because of the placement of the toilets.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Hello Michael D, I want to apologize about the mishap with your party's gift bags. This mishandling of them is not a reflection of the hotel, but rather a personal mistake of mine. We take great pride at our hotel in offering the best possible service to each and every guest who walks through our door, and I sincerely apologize that we fell short on that delivery for you. We are aware of the bathroom doors and will be updating those rooms to prevent this from being an issue in the very near future. If you or anyone from your party is in the Madison area in the future I implore you to give our hotel another chance.

"Great Place To Stay"

5
06/08/2016

All of the people are kind and courteous! They go out of their way to make your experience a good one. The hotel is located close to the hospitals, local attractions and they offer shuttle service. Everyone is so nice and pleasant! The rooms ore clean and comfortable.

, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Keith H., We are delighted that you enjoyed your stay at the Best Western PLUS InnTowner Madison and thank you for sharing your experience! We hope to see you again soon and wish you all the best in your travels.

"Severe Mold or other Fungus Problem in Hotel"

2
05/08/2016

This seemed like the perfect location for us to stay for our medical appointments at UW Madison Hospital. Unfortunately, it ended up being one of the worst stays (healthwise) that I've ever experienced. The staff was friendly, but not helpful at all, as when I explained the problem to a guest services representative, all he could say was that he was sorry. I strongly encouraged him to have this checked out, but he was noncommittal and wouldn't say anything other than he was sorry. Upon arrival to the hotel, we noticed the hallway was abnormally cold (about 64 degrees). Our room was also extremely cold (67 degrees). I adjusted our thermostat to 71 and settled in. Within an hour I was all congested and starting to feel my chest tightening. When we left the hotel for a few hours, my congestion and chest cleared up and I felt fine again. However, upon our return, I got considerably worse, and had to use my asthma inhaler multiple times. After a sleepless night, I was ready to leave for fresher air. I noticed that the ceiling in the hall had water damage right outside our room. I am guessing there is a lot of mold in the walls that hasn't been taken care of. May places keep their air conditioning extra cool to help inhibit its growth, which would explain the cold temps. I'm also guessing that the air conditions haven't been cleaned in forever, which would promote fungus growth, another health hazard. I encourage everyone with any health issues or allergies to steer clear of this hotel until they address their mold and/or fungus problem and it becomes safe for people to stay there. To the hotel: you did a big renovation, I understand. Please take the extra step to ensure your guests' health and have the place checked out by the health department.

RebeccaW2424, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear MSP_Traveler09, Thank you for sharing your experience with us; we appreciate the feedback and have followed up on the concerns regarding your stay. We strive for each and every guest to have a wonderful experience and I apologize that our service fell short, as this is not the standard to which the Best Western PLUS InnTowner Madison is held. Though neither mold nor fungus was found, the safety and happiness of guests is our number one priority. Thank you once again and we hope to see you upon your return to Madison.

"Great location and recent remodel"

5
30/07/2016

The ease of getting to the hotel and the UW hospital make this a great location. The recent remodel makes it a nice place with modern touches. The pillow top mattress was super comfortable. The full breakfast buffet included in the room price make the hotel a good value and time saver. We were there one night and so we didn't need a lot of service but the interactions I had with the staff were very good and friendly. I would stay there again, even just for a pleasure stay.

Andy S, Front Office Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Jeannie B, Thank you very much for all of your kind words about our hotel. We take great pride in our property and I am glad to hear that you are enjoying all of the updates that we have completed this last year. As always we are glad to be able to allow you and other guests the convenience of staying with us while visiting the UW Hospital, which is so conveniently just a few blocks from the hotel. Thank you again for taking the time to let us know how your stay was. We hope that if you are in the Madison area again anytime soon that you decide to stay with us again.

"Trip to Madison, Wisconsin"

5
28/07/2016

Very clean and quiet hotel. Beds were super comfortable. Terrific shuttle that picks you up at the airport and takes you all around town. Friendly staff that had great recommendations and an excellent breakfast.

Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Craig F, I am glad you enjoyed your stay with us, and where able to use all of the hotel amenities. We hope you stay with us again for your next visit to Madison.

"Lack of Customer Service"

2
25/07/2016

I was very excited to go to this hotel for a weekend birthday get away with friends. Problems started shortly after our arrival when the supposed "high-speed" internet was not working. I called the front desk and was told I could call their internet providers tech support to try and figure out what was wrong, as the whole hotel was having issues with it. Later, we called for extra pillows to help elevate a family members broken leg and were told they would be right up. An hour and a half later when we had nothing, we called again and were told that someone had come and we never answered the door. I find this to be a complete lie as we never left the room. I was completely unhappy with my stay and don't think I will ever book a room here again.

Keith S, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Tressa R, I apologize for the internet issue's and the break down in customer service, I will address this with our staff.

"Great hotel at reasonable proce"

5
24/07/2016

Nice breakfast spread with scrambled eggs, hash browns, and pancakes each morning. Best feature is the hotel shuttle (driven by awesome Johnny) that will bring you to/from the airport as well as within a 2 mile radius of the hotel - which includes all the great downtown restaurants.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for your feedback Anne! I will pass along your compliment to Johnny! We hope you will visit again soon!

"Best Western Plus InnTower Madison"

4
24/07/2016

Very nice hotel. Would recommend that they come a bit in price, for those who have family in the VA Medical Center or the University Hospital. Might want to reconfigure their bathrooms. The bathroom door can not be opened all the way, it hits the toilet and the door did not lock.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for your feedback Carrie. I will pass along your concerns. We hope you enjoyed your stay otherwise, see you soon!

"Super staff, few flaws--will stay again!"

4
23/07/2016

Very nice décor, clean, and the staff is very customer service oriented. The main elevator did not function upon check-in, but was running the next day. Coffeepot in my room did not work...regardless of what I did with it (moved it from outlet to outlet)! The hot breakfast buffet is much better than most hotels/motels (there doesn't seem to be any other breakfast place within close proximity). A great way to start the day. Thank you Inntowner! PS: There was a little confusion about my reservation, but the manager corrected the error and my bill. Kudos!

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for the review. Our apologies about the coffee maker, but we are glad you enjoyed the rest of your staff and found the staff to be so accommodating! We look forward to seeing you again!

"Best Western A Plus"

5
20/07/2016

I highly recommend the Best Western Plus Inn Towner in Madison. It's great location, fine staff and excellent facilities helped make it an incredible stay! An extra thanks to my favorite bartender, Will!

"Nice, basic, and fits needs"

4
16/07/2016

In for a quick trip and no need for luxury so this place fit the need definitely. Was pleasantly surprised though - much better than what I expected. I have not stayed in a Best Western for many years so I was unsure what to expect, but again pleasantly surprised. In short, here are a few pros and cons: Pros: -pretty lobby, staff very nice -great free breakfast -inexpensive -great location to campus -great coffee shop right across street -down the street from couple of restaurants -free shuttle within 2 miles Cons: -shuttle a little inconsistent on availability -small bathroom with door that hits toilet I'd recommend this place for quick, inexpensive place to stay with close proximity to campus.

"Review"

5
16/07/2016

We stayed at the BestWestern from May 19th until July 15, while Jill went through cancer treatment at UW Hospital and then a few weeks recovery. During that time Jill lost her urge to eat and drink much of anything. The rooms were very nice and cleaned daily and the food at the restaurant was great too. They had a free breakfast buffet every morning and the restaurant reopened at 500 until 1000 for those wanting to eat supper. Because I was so busy helping Jill I did not take the time to use their indoor swimming pool or exercise room. They had a 24/7 shuttle service to UW hospital and also took guests to the airport and other areas. We also had a free USA today every day to keep up on news.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you Joseph. I'm so glad we could provide some comfort during a difficult time for you and your family. Well wishes to all of you.

"Excellent place for UW hospital stays"

5
14/07/2016

Our adult daughter needed surgery at UW hospital in Madison, and we needed to stay in town 3 days for a post op check, since we live 2 1/2 hours away. Excellent place to stay! Rates lower for hospital patients, only two blocks from the hospital, 24 hour shuttle to the hospital. Friendly, helpful staff. Clean, comfortable rooms. Ample parking. Great food. It was wonderful not to have to worry about anything and concentrate on our daughter.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you Melissa - we are so glad we could provide some comfort you and your family while in town. Best wishes to all of you.

"Call Anthony Melchiorri!!"

3
13/07/2016

The bed was clean and soft, so it cannot be totally horrible. The rest..... oh my!! To get the bathroom door to close I had to stand in the tub, to get to the toilet tissue, I had to close the bathroom door. The dust on the top of the tv shelving was so thick I could see it while lying in bed. The outside lights barely shine for the spider webs. Make a reservation for the hotel's famed shuttle and share with 6 other people going 6 other places. I'm going to say "yes, they have a shuttle" but remember that also means, "Yes, they have a shuttle, but you may not get it and it may take longer than walking." Staff is nice, but someone is dropping the ball on maintaining this property. Also, good luck getting a hotel receipt!!! You ask for a receipt, the lady at the desk says, "we email those" you ask again, she says, "we've gone green, we email those." I'm calling today to see if the email will ever arrive. Do not walk away from that desk without a paper receipt or you may never get one.

"Over night stay for V.A."

5
12/07/2016

Perfect place to stay for V.A. appointments, close to the facility. Has transportation if you need it. the breakfast is nice, but we couldn't enjoy it because of surgery. the best part for me was the popcorn that was made fresh and the nice bar/lounge to enjoy.

"Clean, modern, quiet"

5
06/07/2016

I did a Priceline for downtown/campus and got two nights for cheap here. It seems like it's newly renovated and really nice and clean. They do have a free shuttle too that can take you to and from the airport and downtown. My only criticism is that the furniture in the rooms is way too big - you have to turn sideways to get past the built in armoire thing. And the bathroom door won't open all the way because it hits the toilet.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for the 5 Star review of The InnTowner Madison, Ben! Not all of the rooms are the same layout. Your criticism is helpful and admittedly accurate. If the somewhat tight fit was a concern for you, please ask to be put in a room with a bit more space on your next visit. The door hitting the toilet is being addressed, but also doesn't affect all rooms. Thank you for the feedback!

"College Visit"

4
05/07/2016

Great location for our visit to UW. My daughter and I enjoyed the pool after walking the campus. We also used the business room to print our itinerary. Very comfortable and quiet room...felt safe and location was near restaurants. Breakfast was great and the service help were so friendly and helpful. Price is right!

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear 45lanetted, We are glad you were able to enjoy and make use of those amenities during your campus visit. Hopefully we represented Madison and the UW well enough to make a Wisconsin Badger out of your daughter! Thank you for the review!

"A Pleasant Surprise"

5
29/06/2016

BW is not usually on my radar, but this BW Plus property was a pleasant surprise. Very clean and efficient. With a Sr PGA event in town, room availability was tight and rates were jacked up all around town. The location was convenient - just west of downtown and the university, I'd stay here again.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
SJ - Thank you for giving the Best Western brand a try! We are glad we surprised you, as we have many other guests who thought we were a last resort. Please stay with us again on your next visit to Madison!

"Parking and Shuttle a huge plus"

5
28/06/2016

Well-kept hotel right in the heart of a neighborhood in Madison, close to the university, but a long walk if you're in a hurry. We've depended on the shuttle service, once when there was a blizzard you could not walk in and we had meetings on campus, and just a few days ago for orientation/registration of our daughter on campus. Once you check out you're allowed to keep your car in the lot all day, AND the shuttle will take you and pick you up from your same-day meeting at or around the university! This is huge if the weather is bad, which it has been both times we've taken advantage of this service. The shuttle is free, though we gladly tipped the drivers, who along with the desk staff, are friendly and pleasant.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dave D, Thank you for the wonderful description of The InnTowner's setting and our convenient shuttle services. We are delighted that you found everything we offer to be such a great value. Please stay with us again!

"Better on the inside"

5
27/06/2016

From the looks this Best Western looks... average. I was incredible surprised by the modern look, offerings, and cleanliness of the inside. Rooms are great, staff is helpful, coffee and water in the lobby all the time, too! There's a board room on the first floor that is amazing for meetings. Large smart TV with all of the A/V hook ups and wireless controls. I had my pre-conceptions about Best-Westerns before I came here- now I will have to set my assumptions aside!

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Jondercin, Thank you for your thoughtful way of telling others not to judge this book by it's cover. With a beautiful new port a cache and landscaping, we are doing our best with the brick behemoth! But, it was constructed in 1984, the height of utilitarian, energy efficient architecture, and so it's difficult to put enough lipstick on this pig to illustrate the beautiful interior, wonderful staff and fantastic amenities that await our guests inside. We are not done with the exterior, either! Please stay with us again on your next trip to Madison to see more improvements.

"Hotel stay"

5
27/06/2016

The staff was amazing and so helpful! They took great care of us and made us feel so invited. I would definitely stay here again. The staff moved our rooms for us. The pool and fitness center do not open until 6 am, which I found a little late, but other than that it was wonderful. The management was also incredible.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Toni, Thank you for the 5 Star review! Hearing you "felt invited" means we have succeeded in our goals. Please stay with us again!

"Clean, tidy, professional!"

5
27/06/2016

I definitely recommend this hotel! It was very clean and all of the staff was very professional. It is somewhat close to downtown. Next time I visit Madison, I will stay here again. I would recommend this hotel to a friend.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for the 5 Star rating and the wonderful comments! We love the recommendations!

"Great staff! Clean! Great Location!"

5
27/06/2016

Madison is such a beautiful place to visit! This location has a great staff! Breakfast was awesome! And the location was awesome. We took the shuttle to the start line line and they promptly picked us up after a quick phone call. GREAT VALUE for what you get. THANK YOU!

"Great Stay "

5
26/06/2016

Wonderful eight night stay. The staff is very friendly, helpful and professional . Special shout out to Johnny for driving us around, always nice and kind. Big thanks to our friendly and young Puerto Rican bar tender.

"Gem of a hotel"

5
26/06/2016

I've always stayed away from booking a room at a Best Western because I had not heard good things about this chain. This particular hotel, however, was absolutely lovely! The rooms are very nice, great indoor pool, nice workout room and fun restaurant and bar. The complimentary breakfast was terrific. Lots of options and tasty. The hotel is within walking distance to the university and downtown area. Don't want to walk, the complimentary shuttle is always available!! If you are planning a trip to Madison, stay here!!

"Very Accomodating"

4
25/06/2016

My flight got canceled the night before so missed check in, but they were able to easily accommodate me. The WiFi was ok. Every once in a while it would cut out in my room. I really liked the hash browns at breakfast. Probably not the healthiest, but they were good.

"College Trip"

5
21/06/2016

Excellent Stay!! We will definitely come and stay here again when back in Madison!!!Great Complimentary Hot Breakfast and Shuttle Service to UW Madison!!!The location was perfect for our stay. Staff was very courteous and welcoming.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for the 5 Star review, Bhranti P! We look forward to having you back on your next visit!

"Close to Campis"

3
16/06/2016

Hotel is tucked into a small lot. Parking is free but limited. My room was small and door hit toilet upon entry. Clean, breakfast was not as good as advertised. Bar and restraint on site with nice balcony. Half block from Blue Moon Bar and Grill, art deco and local with good burgers. High end Italian across the street, Lombardinos.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Michael117, Thank you for taking the time to review your stay with us! The door hitting the toilets was an unexpected result of our remodel. This will be fixed in the future, but we acknowledge the irritation it causes, for sure! Our footprint is small for parking, but we are one of the very few hotels able to offer a free spot to each room so that is something to consider when comparing the value between hotels. Please stay with us again on your next visit to Madison!

"Hospital stay"

5
12/06/2016

My daughter is in the hospital and we usually stay at the Ronald McDonald House when she's hospitalized, but they were full, so they put us up here. I couldn't be more pleased and appreciative with the way the management went out of their way to make our stay possible. Im on a fixed income and could never afford a motel at this time. I am so grateful for their hospitality! I know a lot of motels have free continental breakfast, but this place has a FULL BUFFET every morning in a sit down restaurant!!! The rooms are very nice and well updated! I have absolutely nothing negative to say about this hotel. 5 stars all they way around!!!

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you mytika! We are so glad we were able to provide you great service, during what I'm sure is a difficult time. Thanks again.

"NEEDS WORK"

2
08/06/2016

one guy behind the counter ruined my trip for me I asked him for directions he said ok and proceeded to help 4 other people and ignored me I go so fed up I walked away and had to go to a gas station to get directions

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
I'm so sorry Steve. That is certainly not the level of service we strive to provide our guests. I will be sure to address this with front desk staff. I really hope you will try us again, and hope you can really see the value of our beautiful hotel and the services/amenities we can offer you. Again, my sincere apology.

"Jonas"

3
07/06/2016

Nothing real special about my stay. There was construction going on in the parking lot which made it hard to get into the hotel. There was a huge gross stain on the bed cover and we didn't get our in room coffee replaced until I found housekeeping and asked for some. But besides that it wasn't bad.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
I'm so sorry about the issues in your room Patrick. Please know that is not the standards we strive for, and we will address these with our Housekeeping Manager. We hope you will see us again in the future!

"Bachelor Party"

5
06/06/2016

A group of us stayed here for a bachelor party. I mentioned this was for a bachelor party when I made the reservation. Apparently the room we were originally going to stay in had guests that had complained about noise the night before. The front desk had the foresight to move us to another room prior to us arriving in order to avoid an inconvenience for both party's. We didn't spend much time in the room but it was nice and accommodated 4 men well. It was within walking distance to a few restaurants and a short cab ride from State St.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for the review Patrick H. We are so glad it worked out for your group, and CONGRATULATIONS!! Best wishes, BWI

"Downtown Madison hotel"

4
06/06/2016

Hotel entrance under construction but staff was friendly and prompt. Room was clean and comfortable. Overall very good. Would have liked more variety in the breakfast items. Close to downtown Madison which we needed.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you Kevin! So glad you enjoyed your stay, we hope to see you again in the future!

"Excellent"

5
04/06/2016

For the price, hotel was very well presented. Clean and the staff were very nice. Location of the hotel was also very convenient, there were convenience stores around the area and only two blocks away from the s\\School of Pharmacy.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you for the 5 Star review of The InnTowner, Lee Y! TripAdvisor readers are sure to appreciate learning that the School of Pharmacy is so close, as well as many other conveniences. Please come again!

"Memorial day getaway"

4
03/06/2016

Nice, clean, quiet hotel with great pancakes for breakfast, and abundant coffee. It's slightly outside of city center, it probably requires at least a 40 minute walk to get to the main square. We drove each time - about 10 min, and had no problems finding parking at garage structures.

Jenny O, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Thank you Anna T for your review. We are glad you found the hotel to meet your standards and that you enjoyed the breakfast. The capitol is 1.3 miles from our location, and with walking, crosswalks and lights - it is about a 30 minute walk, you are correct. But it is a beautiful walk and gives you a great chance to see some of the campus on your way :) We hope we'll see you back again in the future!

"May visit to Madison"

5
02/06/2016

I stayed at the Best Western Plus InnTowner for 5 nights. The staff was very friendly. Nice shuttle service. Clean large room. The hotel is out of town a bit but perfect for my purposes. Restaurants are not plentiful within walking distance but the shuttle can accommodate. Madison in general was vey agreeable. Pretty college town. They do like their beer. Madison courthouse is beautiful and open for exploring.

"High Quality for the Price"

5
02/06/2016

We are staying at this hotel due to the proximity to UW Hospital. Felt it was very good quality for the rate we received. Rooms were nice, Pool and hot tub were really nice, husband used the fitness room. Over all we felt out stay was excellent.

"Pay the extra $ stay elsewhere"

2
30/05/2016

Check in was a debacle. The woman working was clueless. I had 3 family members that had checked in under their own reservation, and she was confused that we all had the same last name. I showed her my id, and told her I was checking in to my room, she finally understood, but wow. Met up with my family members, briefed them on check in debacle. They laughed and said they knew exactly who I was talking about. My brother said he had to walk out because she was so inept on how to do her job. Moving on...we were put in room 253, if u get this room request another. The door to the bathroom did not open all the way, because the door hit the toilet. It was insane that I paid $150 a night for a room that I couldn't even open the bathroom door. The bathroom was so tiny, if two people are in the room, it was impossible to both get ready. Really unacceptable. Bath tub was dirty with hair and dirt. Gross. I didn't expect a lot from a 3 star hotel, but come on Best Western...tried to get food/drinks at restaurant, they were always closed. So, we went to the Blue Moon down the steet. Awesome food there! Pool was quiet, overall hotel was quiet. Soft beds. Hallways were freezing though. Biggest thing was the bathroom and clueless employee checking us in. Also, if you are debating paying a little extra for State Street, I wish we would have done that. Almost all businesses were shut down or closed by this hotel.

"Hospital visit stay"

5
28/05/2016

We have been here before. Everything was wonderful. Shuttle especially great for hospital visits. Food is exceptionally good for a small bar. Outside dining is available also. Everyone was friendly. Housekeeping smiles and speaks....

"Nice place"

5
28/05/2016

Really a nice clean place...Good breakfast and restaurant.. Our only problem is the bed was too high. Very hard to get into... We slept very good once we could get in the bed. University Hospital made the reservations for us

"A friendly place close to the university"

4
28/05/2016

My girlfriend and I stayed here for 2 nights for a little vacation trip. The hotel has been nicely renovated and looks modern/chic inside. The room was nicely appointed, the pillows very soft, bed was comfortable, and the room was clean and tidy. The stay comes with a daily free breakfast buffet. Granted, it's free, so not top-of-the-line for food, however, it was the best "free" breakfast buffet I've had (most are horrible, particularly the eggs). The eggs & sausage were better than most, the OJ was good, and the pancakes were pretty good. The décor of the restaurant was very beautiful compared to most lounges where you get a free breakfast. The staff were all very friendly, courteous, and helpful. I would definitely stay here again if visiting Madison. FYI, if you do stay here, there's a great Italian restaurant (Lombardino's) right across the street from this hotel that is quite fabulous (décor not fancy, but food and service were both terrific).

"Underrated hotel, great weekend"

5
26/05/2016

On a road trip through the Midwest my boyfriend and I stopped into this hotel because it was extremely affordable in comparison to nearby hotels. Let me tell you, trip advisor doesn't do it justice! We were pleasantly surprised to see how well kept the hotel was! It has obviously been updated recently. It is a bit out of town but the hotel offers a free shuttle service to anywhere in main Madison.The hotel room was very clean and the hotel staff were extremely friendly. The COMPLIMENTARY breakfast was very good! Overall I would highly recommend this hotel. Do not waste your time or money on any other place!

"Nice warm hotel"

4
24/05/2016

The hotel is nice and comfortable, especially after the recent renovations. The staffs are very friendly and they also have a shuttle van service to different locations across the town which is extremely helpful. Amenities are average and the breakfast is plain and simple.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Anawin T, Thank you for taking the time to review your stay at The InnTowner! We are delighted that you found the updates to our hotel to be comfortable and the complimentary shuttle helpful. Please stay with us again!

"Hospital visit"

5
20/05/2016

The renovations look great! We stay here for the Children's hospital discounts and the proximity to the hospital. Our younger daughter has had some surgeries there. We always have a nice stay, overnight with no complaints. The staff are all friendly and accommodating. The breakfast is great! As well as the food we've ordered through room service. The new rooms are very nice and a king sized room leaves us enough space for our pack n play-for the baby to sleep in. We plan on bringing our older daughter the next time we have a hospital visit, to have some "family time" in the pool!

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Julie B, We are so glad that the times you've stayed with us have been consistently satisfactory. It is our genuine desire to allow you to focus on what is most important; in this case the health and well-being of your daughter while she undergoes those surgeries! We trust everything is well with her recovery, and look forward to seeing you (AND your baby!) on her next follow up appointment!

"Amazing huge quiet room"

5
17/05/2016

Was very surprised when I got to my room. It was huge, beautifully decorated and spotless. And so quiet. Not what I expected for being downtown. The staff was outstanding and the shuttle service was great. My driver was excellent. I will definitely be staying again.

"Wonderful place to stay!"

5
16/05/2016

Nice room and a great free morning breakfast buffet. Tastefully decorated hotel close to the Waisman Centre and U of Wisconsin. They have a shuttle bus that will take you anywhere within a 2 mile radius. The shuttle bus will take you to Hillsdale Mall and the opposite direction to downtown Madison -where the state capital buildings are. The shuttle bus will also pick you up and drive you to Dane County Airport. It is also a nice safe area with lots of trees, greenery and lakes....

"Very good experience"

5
16/05/2016

Very helpful and friendly staff. Food was excellent. they got me to my medical appointments on time and was very quick to pick me up again when I was done. I will return to this motel again when traveling in the area.

"Nice Rooms, nice Staff"

5
16/05/2016

Rooms look new! I think this an older hotel, but the rooms and lobby seem brand new. Staff was very nice and we were pleased the hotel had a shuttle that went back and forth to campus activities. We also enjoyed the breakfast.

"Great Option for Madison Area"

5
16/05/2016

Close enough to Madison but away from the hustle and bustle of downtown, busy campus, and crazy traffic and parking. Nice hotel with good service and food, parking, free shuttle, and even at that within walking distance of the campus and downtown (1 to 1.5 miles). And if you can't walk that far it's easy to use the hotel shuttle. Perfect place for UW Madison Commencement lodging or other university area events. So happy to find this gem.

"Convienent to UW-Madison"

5
15/05/2016

Family has stayed there several times while visiting our daughter attending UW-Madison including this past weekend for her graduation. The hotel is conveniently located to the campus and local establishments. The rooms are very comfortable and the hotel recently completed an upgraded renovation of the restaurant and lounge areas. The free breakfast is pretty nice compared to most "continental breakfast" options at other hotels. The staff was once again very courteous and helpful and there is a free shuttle between the hotel and local businesses/locations.

"Serviceable and convenient, but no real extras for the price"

3
12/05/2016

Convenient location for university visits, nice breakfast bar, and on-site parking. Staff was pleasant and helpful. But the place is well-aged and a bit dank, and pretty expensive for what it is. Sleeping here on business is OK, but a resort it's not.

"Business Trip"

4
08/05/2016

Nice hotel for the area. The Staff is great! I had a problem with TV in my room. I called the front desk who was able to send a repair man up right away. He assessed the issue, could not fix it so worked to have me moved to a different room which was right across the hall making it easy to move. One negative was shower drain was very slow. Water would back up during shower. Beds were comfortable and breakfast was included which was great!

"Nice Hotel"

5
07/05/2016

Very nice, comfortable and convenient. We stayed here to be close to a family member at the UW hospital. The staff was friendly and the room was clean...no complaints here. I would definitely recommend this hotel.

"Good experience"

4
02/05/2016

I stayed here one night while attending a meeting. This property is very nice. It is clean and the staff were very attentive. The breakfast is offered in the what is used as the restaurant at night so there was plenty of seating which was a nice bonus.

"great room. food? meh."

4
30/04/2016

The staff were incredibly kind and attentive. The room was very comfortable and very clean . The TV remote had a cover on it saying it had been cleaned . I appreciated that . There is a bar/restaurant. The food was mediocre. Great dish ideas but the meals were barely warm . The breakfast was good coffee was good.

"Nice motel close to UW"

4
30/04/2016

Newly updated this motel will not disappoint. Off street free parking. Transportation to and from airport as well as anywhere else with 2 miles by pre arrangement. Walkable to UW and UW hospitals. Hot free breakfast. Great staff. Modern rooms with everything you need. Reasonable priced. What more could you want?

"Good, basic accomadations"

3
30/04/2016

This hotel mostly serves those affiliated with the UW hospital in some capacity. My first room was very smoky as the person in the next room was smoking. I turned on the air conditioner, which only pulled more smoke in. Fortunately, they had another room available and offered to help me move rooms (I did not take them up on this as I have very little luggage). The new room was a bit untidy- I found trash on the floor, someone's food in the fridge, and the sheets had stains on them. The hotel has a shuttle that can take you to the airport or to UW, and not really anywhere else. I ended up using Uber to get around. Lots of hotels offer shuttles, so if you anticipate doing much downtown (meaning, you want to have a nice meal out), you might do better to stay on the other side of the UW. Very friendly and professional staff.

"Our stay at the Inn Towner Best Western"

5
30/04/2016

Our trip to Madison WI was for medical reasons. Our luck was that the UW Hospital had an arrangement for patients to stay at the Inn Towner which is just a short distance away. The arrangements, the facility, shuttle service and breakfast made our extended stay of 2 months so much easier for our family. The hotel staff made our stay very comfortable and easy. I recommend the accommodations and the service highly.

"Exceptional Service and great location"

5
29/04/2016

I stayed here for two nights while visiting Madison for business. The shuttle service made it super easy to get to and from the airport as well as to some other areas in town if desired. The campus is just across the street as are some great bike/walking paths. The room was clean and bed comfortable. The free Wifi could have been faster but other than that I couldn't have asked for more.

"Reliable, comfortable, location is great for University of Wisconsin"

4
28/04/2016

I have stayed here about 6 times since January. The location is fantastic for University of Wisconsin Hospital and Health facilities and there is a convenient shuttle. The staff are warm and welcoming, the rooms comfortable and the hotel generally quite. I'd like to give a special shout out to Tameka who is particularly engaging and makes the place feel like home every time I check in.

"Hotel"

5
25/04/2016

This hotel is clean and nicely decorated. The staff were cheerful and helpful. We swam in the pool and hot tub and they were both clean. The pool room was sunny and airy. There was a Kerig in the hotel room which was convenient.

"Excellent hotel and stay............"

5
23/04/2016

Stayed one night at Best Western Plus InnTowner in Madison, WI as a family member was a patient at UW Hospital. This hotel is awesome. From the moment we walked in until checkout we could find nothing wrong - room was clean, bed was very comfortable, staff very accommodating (especially Lisa at the front desk). Had a long day of driving and had not had supper when we checked in - the restaurant in the hotel was closing in a few minutes so Lisa recommended a spot just about a block away. Very close and a great recommendation. The noon checkout was a very welcome surprise - our patient was being discharged that day, so we didn't have to hurry in the morning. Took advantage of the breakfast buffet - very good. Overall, if you need a hotel near the UW-Hospital system, this is the place to stay!

"EPIC Conference"

5
22/04/2016

Let me say I was pleasantly surprised and very please with this hotel. I don't usually stay at Best Western's not because they are bad, but they are not usually on my radar. I can honestly say that has been a huge mistake. This hotel has been renovated and modernized and is really nice. I stayed on the 4th floor and my hotel room was beautifully decorated. The front desk staff were extremely friendly and very helpful. I loved that they have a shuttle that will take you anywhere you want to go within a 2 mile radius of the hotel. The hotel has a restaurant that was very good and also has a full service bar. There are not that many seats so if you come with a crowd some of you will be standing. At 4:00 pm they start their "happy hour' and serve freshly made popcorn. I stayed 4 nights and for the first two nights the popcorn was perfect, unfortunately on the last two night they kept burning it, that left the lobby with that lingering smell. Trust me that was the only bad thing and I think it was because the person making it was new. I would recommend this hotel to everyone and especially if your in town for an epic conference. There is also a shopping area that is about 1.5 miles away with nice shops. The Dane Pub on Price street to me is the better restaurant than the one downtown. The beds were soft and those who have read my reviews know one of my sore spots is a bathroom setup. Well this hotel gets a 100 because the double rooms have the sink, tub, and toilet all in one bathroom. I am not a fan of rooms that have the sinks located outside of the bathroom. I do know for this hotel if you get a King Bed then they will have the sink on the outside. Great price, great location, I will definitely be back.

"Very clean, great people and indoor pool and spa!"

5
22/04/2016

My room was spotless! Updated recently and well worth your stay. Happy hour was great, with $2 Modello's. The restaurant has new management, and although I didn't eat there, I was able to review the menu. It looked pretty good! Additionally, there is decent food within walking distance if you like different fare. I was there recently for a family emergency, and was referred here by the front-desk at UW Hospital.

"Best Western Plus - Madison"

5
21/04/2016

Good Hotel, Close to PLS-CADD course. Close to Capitol as well. Overall good stay. If you Order food from restaurant to your room, they will charge you $3 extra. I didn't know that, so I ordered food up to my room and a $6.00 Casadia cost me $9.00.

"A Necessary Journey"

5
21/04/2016

It was an excellent choice given to us by UW Madison Hospital. I would recommend the Best Western chain to all travelers. It was very clean with wonderful service and very close to our final destination. Thank you very much!

"Wedding weekend "

5
19/04/2016

We had a block of rooms at the Inntowner. The months leading up to the wedding weekend were filled with lots of questions which the staff cheerfully answered and made lots of suggestions that were so helpful. We also held our rehearsal dinner there. The food was delicious, a spacious set up for the bar, buffet, dining tables and mingling space. Steve Morgan was our point man. I cannot thank him and the staff enough for a flawless weekend. We also hired their shuttle bus to ferry our guests between the hotel, church and reception venues. Although the church was about 3 blocks, there were elderly guests who appreciated this service as well as the late nighters at the reception. All in all, I would certainly do it all again at the Inntowner! I HIGHLY recommend it!

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear AubiezMom, Congratulations to the Bride and Groom from The InnTowner Staff! Thank you for the 5 Star Review, and for mentioning the specific people and services that left you so delighted! We will pass along the thanks and compliments to Steve Morgan, as well as the rest of our staff who made the weekend "flawless". Thank you for allowing us to host your group for such a special lifetime event. Please come back!

"All the comforts of home"

4
18/04/2016

The staff at Best Western Inn Towner in Madison, WI is exceptional. They go out of their way to make sure guests are taken care of. The shuttle worked well and was on time. The rooms were clean and very comfortable. I did not like the taste of the water from the faucet to drink or for coffee. Next time I will take bottled water. The hot/cold breakfast was more than sufficient. I would definitely stay at this hotel again.

"Epic Conference"

4
14/04/2016

Came to Madison with my husband for a three-day Epic conference. At my first glance of the Hotel I thought we were booked with a low budget hotel. Actually, the inside of the hotel was clean and the beds were comfortable. The view from our room window was of the top of the roof and a liqudor store. They offer free shuttle services within 2 miles but you need to schedule in advance. Our shuttle driver, Mr. Johnny is a great guy, we enjoyed such a personable ride with him to the Henry Vilas Zoo. Its helpful to know your surroundings and to be provided great details about unfamiliar places. The ride to the zoo was also quick and safe. Mr. Johnny is certainly a valuable asset for the company and travelers. The only compliant that I have is the staff in the breakfast area of the Hotel seemed unfriendly; stood around watching if as I was stealing a complimentary breakfast; each time I got up for a refill some older lady would took my plate this happened twice before I finished it was so frustrating. Overall, our stay was good.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Tracey C, Thank you for taking the time to review your stay with us. We agree that the outside of the building does not do justice to what and who awaits guests inside! Johnny is indeed such an asset to us, providing guests with safe transportation as well as great information about Madison and things to enjoy while you visit. We love him, too! We appreciate the feedback about your breakfast experience so that we may coach our staff to make diners feel more welcome. Thank you for the overall favorable review. Please stay with us again on your next visit!

"College Visit"

3
14/04/2016

1 mile away from Union South but the hotel had a shuttle that was extremely accommodating and all staff were helpful and friendly. Hotel was clean, hotel room standard and beds comfortable. Would recommend staying here for family visit.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear tld1007, Thank you for taking the time to review your stay with us! Other visitors will appreciate knowing that we are so close to Union South and provide shuttle service to and from there as well as the rest of UW Campus and downtown. Please stay with us again if you choose UW-Madison as your college! We have great rates during move-in week!

"Very pleasant experience"

5
13/04/2016

I was very surprised at the quality and the service at this hotel. It was VERY nice. Halls were quiet and had great bed and pillows. They were busy with check in's when we arrived could have used a bit more help at the desk for afternoon check in

"Family in hospital - stayed for a week"

5
12/04/2016

My dad was in the hospital for a week at UW, so I stayed here for a week. The hotel was clean and very comfortable. I spent a lot of time in the room in between hospital visits, and I always felt safe and comfortable. Every staff member, from the front desk, to housekeeping, to the restaurant/bar staff to the shuttle drivers were absolutely wonderful and friendly. I will say that the shuttle drivers went above and beyond. They always made trips to the hospital a priority, and they were timely and friendly. They made a difficult trip much easier to bare for me. The free breakfast was very good, and I ate in the restaurant almost every night, and the food was great then as well. My only suggestion is to have some kind of laundry service available for people who are there on extended stays - either a service or a coin op available downstairs somewhere. Other than that, my stay could not have been better.

"Free breakfast, Wifi, pool, parking, close to campus... Hard to beat."

4
10/04/2016

I booked this hotel through Hotwire.com for $82 a night, roughly $100 after taxes. I would say for being close to downtown, offering free parking, Wi-fi, hot breakfast, courtesy shuttle within 2 miles and still being walk-able to campus and state street it was a pretty good deal. They also have a pool, fitness center and business center. I stayed here 20 years ago on a recruiting trip to Madison and they have really classed up the place. My room had a King bed and handicapped accessible shower on the first floor. The only complaint I have is that the noise from the toilets flushing and doors closing was very noticeable but otherwise the hotel was great. Staff was super friendly, and you are best to schedule a shuttle well in advance. The walk to state street is a bit of a hike but not bad, I opted for it when I heard it would be over 30 minutes for the shuttle.

"State VAC competition"

5
09/04/2016

Oh my goodness! These folks went above and beyond to make my daughter's trip to state as good as it could be one week after knee surgery! We were facing a ton of walking with her, but they had a wheelchair she could use! There was a shuttle service if she got tired, and room service made sure we had plenty of bags for ice. The beds were wonderful after a very long day! Breakfast service was hot and ready to go at 6:30am. We especially enjoyed Mattheo's cheerful banter. We are so thankful to have received such kind service from the staff. We will definitely return the next time we are in Madison!

"Convenient to UW-Madison"

5
07/04/2016

We had a terrible weather day in Madison--every 5 minutes or so a full blizzard would start up, heavy snow, 40 mph winds. Then blue sky/sunshine, then blizzard again. This went on for several hours. Though we were about a mile & a half from the university bldg. where we needed to be, it was un-walkable. The hotel has a wonderful free shuttle that took us to the bldg. on the university. And get this. Even though we had checked out, we were allowed to keep our car in the hotel lot, and we were given the number to call for the shuttle to pick us up and take us back to our car! The hotel was clean, nicely decorated, and the staff exceptionally pleasant/friendly.

"Madison State"

5
04/04/2016

Great Hotel! Clean, excellent service with friendly and helpful staff. The free shuttle was perfect and was above and beyond our expectations. Delicious Breakfast. Great location for seeing Madison and visiting with friends and family. Noon checkout was a nice touch! Thank you.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Carrie L, Thank you for your 5 STAR review of your stay at The InnTowner Madison! We are delighted that we have gone "above and beyond" your expectations. Please join us again on your next trip to see Madison and visit friends & family.

"Great for family hospital stay"

4
28/03/2016

Very close to the UW Madison hospitals - within walking distance. Great place to stay if you have family at the UW hospital. Room was small, but updated. Staff at front desk was very helpful. Breakfast was good, lots of hot and cold choices. Nice swimming pool.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Englishteacher28, Thank you for taking the time to review your stay with us! We are so glad we could provide you and your family a convenient, supportive place to rest and eat while you visited family at the hospital. We hope to welcome you back under more positive circumstances in the future!

"Nice hotel for the price"

4
25/03/2016

Nicely updated lobby, restaurant, and rooms. Pool and fitness area just ok, outdated pool/spa area. Staff were friendly. Free shuttle and proximity to nearby UW hospital a big bonus. Many UW hospital & clinics patients stay here due to this.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Merideth, Thank you for taking the time to review your stay with us! Thank you for mentioning our close proximity to the the UW Hospital and our free shuttle. Potential guests will find this information useful. Please stay with us again on your next visit to Madison!

"BEST SERVICE EVER!!!!"

5
23/03/2016

We arrived to the hotel early & was greeted with the best welcome ever!! Tamika was the first person we met to check us in & helped us out with everything we needed. Tamika always greeted us by our last name which I thought was great every time she saw us & asked how we were doing & if we needed anything else to help us out. Then there was also Lisa from the front desk which was also a great help with every thing we needed from the time we checked in. Lisa would also say hi & ask if we needed anything ever time she saw us. Then there was a time we had to get to the hospital right away & the shuttle bus was out on a run so Lisa took time out to take us because it was slower & there was enough staff at the front desk. Then there was Johnny the shuttle bus drive who was also helpful. He said anytime we need to go anywhere let him know. He also helped us with our luggage. Over all the staff was great & very helpful. It is a great place to stay & was very well kept up & clean. There was always some sort of house keeper cleaning the hotel at all times.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Gwelch4, WOW! Thank you for the lovely 5 Star review of your stay at The InnTowner Madison! It is always wonderful to read about our incredible staff that you've taken the time to list by name, as well. We agree, Tamika lights up the lobby with her shining personality, Lisa cares about our guests like they're in her own home, and Johnny is remarkably helpful beyond his regular duties. Our entire team, including our outstanding housekeeping and maintenance staff, is full of members who emulate these same attitudes. We appreciate your thoughtful & positive comments, and hope to have you back soon!

"Great downtown hotel. "

5
23/03/2016

Our adult family met up in Madison for a night out. The location to Smokey's Restaurant was a big selling point. The hotel is recently remodeled. The room was large, the cable TV was great, the water was hot, and the wi-if worked everywhere. Our bathroom door didn't open very well because the toilet was in the way--weird. Very cool elevators. We would like to stay here again.

"Customer Experience"

4
20/03/2016

Best Western Plus in Madison, WI, is located near the Williamson VA hospital. Location made my stay convenient and less of an obstacle. Best Western Plus offers quality customer service and rooms. Special thanks goes to the wonderful staff.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Maxwell M, We are so glad you found that staying with The InnTowner made your visit to the VA more convenient and that you enjoyed our staff! Thank you for sharing our proximity to the VA Hospital in Madison, as well. In order to avoid confusion for other visitors, however, I want to point out the correct name is The William S. Middleton Memorial VA Hospital (not Williamson). Please stay with us again!

"Hospital stay"

5
18/03/2016

Within walking distance of the UW hospital and clinics, American Family Children's Hospital and UW Carbone Cancer Center. Nice property with easy check in and out. Staff is very friendly and helpful. Free shuttle - just ask at the front desk for help.

"Great!"

5
18/03/2016

Friendly staff. Yummy breakfast. Nice clean new rooms. Lisa at the night time front desk is very nice! Most all of the staff were very nice. The hot buffet style breakfast is very good. The pool is small but warm water and clean.

"Online Photos Don't Give It Justie"

5
15/03/2016

The property has been renovated from top to bottom. The place is modern, and the room was excellent. If you are going anywhere downtown, UW, near west in Madison, THIS is the hotel for you. I've stayed on the isthmus in hotels, and I've stayed in the hotels along John Nolen Drive. When I first saw this hotel, I was skeptical about its location being "downtown." But the hotel makes up with free shuttle service to/from downtown and other places. I didn't take the shuttle, but frequent public transit (that runs 365 days/year) is right in front of the property. Confused with transit? Don't be--Madison has schedules on virtually all its bus stops, including the inbound and outbound bus stops at the hotel. Driving to Madison? This hotel is a great place to go. It has a parking lot. Other hotels downtown have garages and require payment. This hotel has a parking lot, and less traffic than downtown--meaning less of a hassle getting in and out. The free hot breakfast was great. They actually don't make you feel like a thief for going downstairs for breakfast--you just walk in, eat, and walk out. There's a free business center with free printing on site, as well as free (and really FREE) wireless internet. This place was everything it promised to be, and much more. The exterior looks a bit different than the photos now--that's why I say don't judge this place by the photo. The only thing I can say "bad" about the property was that I couldn't find a coin-operated laundry for guests. I took the train/bus to Madison and packed light and needed to wash a couple things to feel fresh getting back.

"Convienent to UW"

5
10/03/2016

Three blocks from UW Madison. Newly renovated, clean. Comfortable and clean bed. Nice pool area. Staff is friendly and helpful. The shuttle is FANTASTIC and free. Nice hot breakfast. Would stay again without question.

"Very nice"

4
09/03/2016

This hotel was a great place to stay while in madison. The woman at the front desk was great with telling us things to visit and do in the area. Very nice pool and comfy rooms. This is where I will stay when I come back to town.

"This will be my hotel from now on"

5
07/03/2016

Very nice hotel with friendly considerate staff. Only minutes from the college walking distance to fabulous restaurants. Restaurant within hotel excellent. Continental breakfast was top of the line. Even though it was state tournament time, the hotel was very quiet, soundproof.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Heidi Z, Thank you for taking the time to give rate us 5 stars on your stay at The InnTowner Madison and declare it "your hotel" going forward! We look forward to having you back again and again.

"My stay"

5
05/03/2016

I found the hotel to be very clean and nice looking after their remodel. The staff were great and very helpful. Dinner in the new restaurant was also very good. The morning brunch is also great with lots of good food

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Deborah R, Thank you for taking the time to rate The InnTowner 5 stars and comment on our staff and food! We look forward to having you back on your next visit to Madison.

"good overall"

4
04/03/2016

nice and clean place, good room size, big TV, keurig coffee m., nice staff, there were some renovations made parts of the hotel look unclean but that was understood and they apologized for it. The bad thing is their cleaning supplies are of bad quality, I asked for a razor and shave cream, razor was very bad and the cream was so dry and hard

"Worst stay ever anywhere"

1
03/03/2016

Had an appointment at Hospital so we decided to stay where it was very close. We drive 1 1/2 hrs and weather was supposed to be bad so we decided to stay. When booking the room we requested a room as close off elevators because I have bad lung problems and can't walk distances. Had to do some stairs with a walk to the elevator plus down the long hallway to my room. Was totally out of breath when getting to my room. Phone did not work in room so they sent maintence person in to fix when I was there very inconvient. Bed way to high off ground and I am 5'10" needed a step stool to get on bed. Bathroom door would not open all the way only 1/2 way stopped by hitting the toilet. Remote control batteries were dead and then the new one they brought me same thing. At this point I was so sick and tired of dealing with the front desk I said forget it. Start putting the money that customers and patients pay for rooms and invest comfort in your rooms. All rooms should come with Recliners not just a select few. I come for a stay I don't want to have to sit on the bed or a hard chair to watch t.v. sorry. For the supposable discounted price we got because being a patient was not worth a penny. I definitely WILL not stay here again. Patients be aware they are not the cheapest place out there. Drive an additional 5 to 8 mins and stay someplace else.

"Above and beyond service!"

5
02/03/2016

My daughter had to come to Madison for surgery at UW and this hotel helped make the entire experience more comfortable for all of us. Specially, the free shuttle service drivers, Johnny and Dennis, went above and beyond to make myself and my daughter feel not only comfortable, but almost like family. They took us wherever we needed/wanted to go, offered ice cream recommendations in town and even brought us movies from their own homes to watch when my daughter couldn't make it out of the hotel. We couldn't have asked for more caring and kind people to help us through a rough trip. Additionally, at the front desk, Cassandra, Lisa, Miriam, and Aldemer were incredibly accommodating.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Melinda H, Thank you for taking the time to write a glowing 5 star review of The InnTowner staff! Johnny, Dennis, Cassandra, Lisa, Miriam and Aldemar will all be rewarded for their service because you made the effort to note their names. Reading your comments makes us all realize how important every interaction with every guest is, and we are delighted that we could make you both as comfortable as possible. We hope your daughter is doing well now that you've left Madison. We look forward to seeing you back for the follow up visit!

"Hospital Stay"

4
02/03/2016

My husband was scheduled for surgery and they made sure we had a wake up call, scheduled transportation to and from the hospital. Helped us get medical discount. I would recommend to any person needing to go to the University of WI. Hospital. Thank you everyone

"Great stay!"

5
01/03/2016

I really can't say enough good things about this hotel. It has great value for the money if you consider its proximity to UW (I was attending a training on campus), free shuttle service to/from the airport as well as other nearby locations on and off campus, free hot/cold breakfast, comfortable, updated rooms with plenty of outlets, fridge, keurig coffee maker, etc., and pool + workout room. My room was quiet and peaceful as most of the renovation is done. Last but not least, the staff, especially Lisa and Dennis, were super friendly and provided excellent customer service during my stay. Thank you very much!

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear AKA1465, Thank you for the wonderful 5 Star review of The InnTowner Madison! Other TripAdvisor readers are sure to appreciate your detailed description of our hotel amenities, what is included with every stay, and of course, our wonderful staff members. Lisa and Dennis are well worth a special mention for their amazing customer service, and will each be awarded a gift certificate because of your taking the time to do so. Thank you for noting their names! We look forward to having you back the next time you're here for training, or if you come back just to enjoy Madison and The InnTowner!

"Business & Family Friendly"

5
29/02/2016

Great location & really great breakfast! Clean and friendly staff. The hotel is under remodeling but they accommodated us nicely with other options for restaurant and bar. Close to campus and plus is the shuttle service!

"U. of W tennis regionals"

4
27/02/2016

We stayed at the Best Western Plus Inn Towner in Madison because it so close to the University. My daughter had to play 7 tennis matches in 3 days and it was so easy to go back and forth. The breakfast that was included was great, especially for all the athletes who needed to fuel up quickly in the morning. We also appreciated that the hotel accommodated our request for late checkout when the last match ran over and we couldn't get back to check out on time

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Patricia K, Thank you for describing the convenience you and your daughter enjoyed while staying at The InnTowner Madison. With The Nielsen Tennis Stadium just a few blocks away, it is indeed the best place for players to stay while competing. We hope your daughter did well in the tournament, and that you'll be back again next year!

"Nice hotel after renovations"

3
23/02/2016

Nicely renovated room, comfortable bed, great breakfast buffet, free shuttle service and pleasant staff are all pluses. There was a lot of dust from the ongoing renovations, and we were unable to keep the room a steady temperature: it fluctuated between hot & cold. As another reviewer noted, the bathroom door hits the front left toilet bowl so the door doesn't open all the way.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Laura D, Thank you for taking the time to review The InnTowner Madison! We sincerely appreciate your comments. I agree, despite our best efforts, the dust has been difficult to harness. That problem, however, will be completely resolved within the next week when the renovation and final clean up is done. Indeed, in many rooms the doors are cumbersome and we are working with a designer/carpenter to find the best possible solution; possibly a sliding door rather than a swinging one. If the bathrooms presented a real problem to you on this visit, our Front Desk Agents may be able to assign a room with a different bathroom layout on your next stay with us. Please let them know prior to check in. We look forward to having you back to enjoy the NEW InnTowner Madison on your next trip here!

"Excellent Place to Stay"

5
19/02/2016

Every employee is very kind and welcoming. This is a great hotel to stay at and very convenient to local sites and attractions. I would definitely recommend this hotel to anyone that is traveling to Madison Wisconsin. All of the people in Madison are kind, welcoming and courteous.

"A Good Place to Stay only AFTER rennovations"

4
11/02/2016

We basically enjoyed our stay at this hotel, but would recommend reserving a room only AFTER the renovations are completed. We unfortunately experienced overwhelming fumes on our LAST night due to construction work on bathrooms below our floor. The odor was over-whelming noticeable. (We noticed that a room next to us had the use of a fan to ventilate their room.) This, in our opinion, was unacceptable. At check out we were given an apology, but no compensation was offered towards a future stay; which would have been appropriate. For this reason, we would not stay here until after the renovations are complete and we would most probably chose another hotel over this one; unless we had no other choice. We will be traveling to Madison quite frequently in the upcoming years since our daughter will be attending the University, so this hotel missed out on correcting a wrong for a future customer. This hotel is in a good location for the school and offered a nice breakfast. Again, it is recommended to stay at only AFTER their renovations are completed.

"So great!"

5
08/02/2016

My family recently stayed here while my dad was at UW Madison hospital for a kidney transplant. This hotel works with the hospital which made things so much easier. The staff was friendly, helpful, and patient, especially when dealing with me and my exhausted self. The room was newly updated, the pool fantastic, and the included breakfast was just one less thing I had to think about. We also took advantage of the free shuttle to and from the hospital which again was a huge help. They even went out of their way to make my 7 year old son happy after a long day hanging out with grandpa. I cannot say enough about how great this hotel took care of us. Thank you!

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear LisaMacMom, Wow! Thank you for your 5 star review of The InnTowner! It is SO gratifying for all of us here to be able to support families while they go through scary, difficult, and exhausting times. Personally, I've been able meet kidney transplants when they come for the initial procedure, and then a year later for the follow up. The transformation is nothing short of a miracle! I am so fortunate to witness this process through a job I would not have expected to be exposed to such wonders. I know many others here feel the same way, and that is why we are able to make you feel cared for; We really DO CARE! Hopefully, your dad makes a speedy recovery. We will see you all back in 12 months!

"UW Twin Study put us up at residence"

4
08/02/2016

This hotel is under renovation, but it is clean, quiet and the pool and is open. The pool was clean and warm, the rooms were clean and we slept well. Easy location from the UW Campus! We didn't use the shuttle, but they do have a nice service to shuttle people to campus or a 2 mile radius. The breakfast was hot and had a nice selection.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Rebecca W, Thank you for taking the time to review your stay at The InnTowner - Madison. Thank you for your patience with the renovations, which are nearly complete now! We hope you stay with us on follow-up study appointments, or on your next trip to Madison for any reason!

"Great stay."

5
08/02/2016

Stayed at this property because we were able to get a good deal on Hotwire. Pleasantly surprised by the property and the very able staff. While the building is currently going through renovations (to be completed later Feb 2016), the rooms that have been done already are quite nice and comfortable. Nice and close to the UW campus, and within walking distance to many fine dining options off of University Ave. Shuttle service available, too.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Steve T, We are delighted that we could surprise you with our beautiful building, location and staff! Thank you for letting other TripAdvisor readers know that the construction is very near completion, and our location is close to great dining as well as the UW Campus. Please stay with us again on your next visit to Madison!

"There are some issues that the staff makes up for"

4
07/02/2016

This is an extremely convenient hotel if you are visiting University of Wisconsin Hospital on a daily basis. The beds are beyond comfortable, great water pressure but awkward positioning of the bathroom door makes it a bit cumbersome to maneuver in the lou.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Mary F, Thank you for taking the time to share your thoughts on The InnTowner on Trip Advisor! We recognize that the door/toilet situation is still a problem, even after the renovations. Our options are mostly focused on changing the door style, and will likely happen after all other construction is completed. On your next stay, you may want to request a room with a different bathroom style because they are not all designed exactly the same. We look forward to having you back!

"Overnight Stay"

5
07/02/2016

Visiting Son at VA Hospital, Hotel was close by w/24 Hr. shuttle service to Hospital, rooms clean, staff gracious, 24 Hr. food service with also in-room option. After a long drive and visit w/Son, it was nice to have a relaxing in-room meal. Had a restful sleep. Definitely would stay here again.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Judy L, Thank you for taking the time to compliment The InnTowner staff on TripAdvisor! We are delighted that we could provide a comfortable respite for you while you visited your son at the VA. We hope he is OK, but if you need to make the trip again, we look forward to taking care you you again.

"Great Hotel, Incredible staff!"

5
06/02/2016

We had an extended stay at the Best Western Plus Inntowner for a family member's surgery at the hospital. We chose this hotel because we knew we would be going back and forth to the hospital often and they have a 24 hour shuttle. Five stressful days and nights were made much easier by the stellar staff at this hotel. From the moment we checked in it was clear the the guests are a priority and the level of service and training showed in every part of our stay. The room was very nice. The restaurant was fantastic, and the complimentary breakfast was an awesome plus. Every employee, at every opportunity was friendly and helpful. I would positively stay here again. I have stayed at hundreds of motels and hotels and this was the most brag worthy of them all.

"I was much more comfortable at the hotel than at home!"

5
04/02/2016

The room was large and beautiful, the huge flat-screen TV was a delight to watch, and the hotel's personnel were all very friendly and professional. Madison, Wisconsin is not ordinarily a place I would choose to go to in February. It was necessary for me to take the trip because I am a participant in a study being conduced at the University of Wisconsin. I had a great trip however, despite the typical February weather, in no small measure due to the quality of this beautiful hotel.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Sherrone F, Thank you for the 5 star review and lovely comments about your stay at The InnTowner Madison! We hope you can return during a time when you can enjoy the weather, too. Please stay with us again when you do!

"Good location"

3
03/02/2016

This hotel is close to town area and University of Wisconsin Madison. So a good option to stay here if you are here for visiting students or maybe sightseeing on foot. Its value for money . Buffet breakfast nothing great. But they provide shuttle service to town area and there's lot of choice on State Street for food and fresh juice bars.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Deepa, Thank you for taking the time to review your stay at The InnTowner Madison! Please stay with us on your next visit to Madison.

"Just as you'd expect "

4
01/02/2016

The hotel was clean and the staff was friendly and professional. We utilized the free shuttle service to get us to a concert downtown and saved on a taxi. Complimentary breakfast the next morning was a pleasant surprise and was better than most would expect a continental breakfast to taste. I would definitely stay with BW again.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Alicia B, Thank you for taking the time to review your stay at The InnTowner Madison! We are delighted that you enjoyed your stay so much that you plan on doing so again on your next trip to Madison. Breakfast with us on future trips will be enjoyed in our new restaurant, The Highland Corner Grille, opening later this month!

"Hospital Visit"

4
24/01/2016

Wife was having surgery at UW Hospital, stayed at Best Western for 6 days. Hotel was very convenient to hospital, 24 hour shuttle is awesome, will take you anywhere within 2 mile radius which is also convenient for many restaurants and shopping you may need to do. Hotel is under construction but still very clean, breakfast is good, bartenders are great. Driver Johnny was very friendly and helpful in navigating us to different locations in Madison. Overall they made our stay great!

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Hasan S, Thank you for taking the time to write about your great stay The InnTowner Madison! We hope your wife's surgery went as planned, and she is on the road to recovery. So glad you were able to have a pleasant stay, and you noticed we are working hard to keep the hotel clean and service exceptional, despite the current construction. We will let Johnny know you specifically mentioned him; It means so much to our team members to be remembered for their service. Please stay with us again!

"Really Appreciated Staff!"

5
19/01/2016

I really appreciated the friendly staff at the hotel. Specifically, Ricardo and Viridiana! They did an excellent job helping me get my delicious breakfast together for my family. It's nice to stay at a place where good people work!

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Mark S. Thank you for your glowing 5 star review of our staff at The InnTowner! We do have wonderful people who work here, and comments like yours will be passed along to Viri and Ricardo to ensure they know they are making a difference. Please stay with us again on your next visit to Madison!

"Great Location to U of Wisconsin School of Nursing"

4
18/01/2016

Stayed here as my wife was working on some heart research studies with a colleague at the University School of Nursing. The hotel is literally two blocks from the School of Nursing/ Medical School, and makes for an easy walk. However, that's not normally an option in January with temperatures close to zero and lower. All in all a nice hotel and friendly staff. It was unfortunate that booking websites didn't mention anything about some very major construction going on with the hotel, and that was an inconvenience for sure. However, they did all they could to accommodate their guests with a makeshift restaurant. We would stay here again should the occasion arise.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear William C, Thank you for taking the time to review your stay at The InnTowner-Madison, and for letting others know how convenient we are to the UW School of Nursing and Medical School. We appreciate your comments about our accommodating staff and the temporary conditions of the restaurant. Please stay with us again on your next trip to Madison and enjoy the new surroundings of our beautiful dining room!

"Disappointing"

3
18/01/2016

We reserved a suite. We expected quality but the bathroom cold water handle came off in our hands, the living room chair was very wobbly and felt like it was going to break. The table also had a bad wobble. We reserved the suite because we are a family of 4 and the pull out sofa was to be for our daughters but when we arrived back in our room there was no bedding to make the bed for our children. Calling to the front desk produced sheets but no blankets or pillows. By that time we were all so exhausted we gave up. The next morning I reported the issue and the gentleman at the front desk was less than apologetic. On a positive note the main bed was very comfortable and the shuttle was prompt even though it had a broken window covered in plastic and tape and the indoor pool was warm.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Hope K, Thank you for taking the time to review our hotel on TripAdvisor. I agree that your stay was less than satisfactory, and I really appreciate your finding some of the "positive notes" you found to list! I am so grateful that you told us about the disappointment with the spare bed situation. I was able to uncover a gap in our process of providing bedding for the pull-outs. It seems that during our renovation, this process was scrapped for a while and not re-implemented when we opened those rooms again. Going forward, it will be available in the rooms with those sofa-beds. We hope you will give us another try on your next visit to Madison!

"Excellent place to stay while having business at the UW Madison Hospital"

5
17/01/2016

We stay at this hotel every time we have to take our adult daughter to her doctor appointments in Madison. It is within walking distance to the hospital. The breakfast buffet is great. A lot of choices. The restaurant is also great. Staff is wonderful.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear craftykf, Thank you for your Five Star review of the InnTowner - Madison on TripAdvisor! We are so glad you continue to stay with us each time you visit Madison. The next time you are here, you will see our new restaurant, redone bathrooms, and beautiful new building facade. We look forward to having you as our guest again!

"Pleasant Stay. Great, if you are a patient at the hospital :)"

4
15/01/2016

We have stayed here twice. Both experiences were good! The hotel is under construction, but that wasn't really an inconvenience at all. We have a 1 yr old daughter who is a patient at Children's hospital. We had an early appointment and when we returned, just as breakfast ended. The staff allowed my husband to grab some breakfast and encouraged him to take as much as he could! We were so appreciative!!! The rooms are great, with updated furniture, but the bathrooms are old. Our second stay was also very nice. All the staff are nice, friendly & helpful.

Kris L, Manager at BEST WESTERN PLUS Inntowner Madison, responded to this review
Dear Julie B, First, we hope that your daughter is doing well, and want you to know she is in the finest medial treatment possible while she is at the American Family Children's Hospital. We are privileged to see so many success stories unfold while we house the families in their care. Second, thank you for taking the time to review your stay at The InnTowner-Madison! We have a wonderful staff that knows many are here under less than ideal circumstances and want you to feel comforted in any way we can, even with food! Finally, you will be happy to learn that the construction on the facade of the building is completed. And the bathrooms were indeed old and tired! However, the next time you are here you will enjoy an entirely renovated bathroom! Construction on all bathrooms in the hotel is nearly complete, with many more roll-in showers than before for our guests who cannot manage to step into a tub. We look forward to seeing you again on your next trip to Madison. Hopefully it's just a follow up visit with great news!

"Fabulous Location to Campus"

5
11/01/2016

This hotel never fails to make me happy :) Friendly staff, excellent breakfast and super great coffee! The pool was nice also. And we are excited to see the remodeling updates to the bar/restaurant area.

Kris L, Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear Julie F, Thank you for taking the time to post such a nice review on TripAdvisor! The InnTowner-Madison is going through a lot of exciting changes right now, including the bar and restaurant, a whole new look on the outside, and new bathrooms, too! We appreciate your loyalty, and look forward to seeing you enjoy the updates on your next visit!

"Great Hotel"

5
10/01/2016

Hotel was great and clean, in a good neighborhood. The entrance was under construction, so that changed the way the hotel looked, but other than that everything else was great. Breakfast was good, although I wish there were a couple more options.

Kris L, Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear Lizeth G, Thank you for your 5 star review of The InnTowner-Madison on TripAdvisor! Others will appreciate knowing that due to the construction on the facade, we look a little messy on the outside , we are still providing an exceptionally comfortable stay to our guests. If there is a specific item that you were looking for at breakfast, please don't hesitate to ask your host/hostess next time if they might have it available. They are extremely accommodating. If it's possible, they'll get it for you! Please stay with us again during your next visit to Madison!

"Good value hotel"

4
10/01/2016

This hotel is on the west end of campus, close to Camp Randall, UW Hospital and the Natatorium. The rooms are a little tight but nicely kept up with newer furniture and newer carpet. Beds were very comfy. The bathroom in our room was 20+ years old and it showed. There is a remodel going on of the lobby and it appears guest room bathrooms. So ours is probably on a list for upgrade. The pool was nice and the water was warm....a big plus for the kids. Staff was great and very accommodating. Free shuttle anywhere nearby, free wifi and free breakfast. The resturant area is under construction so it wouldn't be fair to rate the area where you eat b/c it is in transition. Parking is free, sometimes far from the main entrance. There are two slow elevators on opposite ends of the hotel. Use the stairs if you are on an upper floor. Much quicker to use steps if you are not hauling luggage. They have 4-5 luggage carts for easy in/out. Overall great value and good experience.

"Dumb reservation agent"

2
08/01/2016

Agent had no clue of the problems related to remodeling, etc. Sure they had parking for cars with trailers -- those parking places were filled with construction materials and equipment. If you arrive late and are face with what wasn't accurate, it spoils the stay.

Kris L, Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear 566gaylen, We apologize that you had the misfortune of not being able to find a spot for your trailer and vehicle and for the circumstances that led you to refer to our agents as "dumb". I'd like to be able to uncover and address any training opportunities, if possible. If you would be able to provide me with more information about who you spoke with, or when, please email me directly at [email protected] or call me directly at 608-233-1672.

"Conveniently located near UW Madison Hospital"

5
05/01/2016

It is only a mile from the hospital. It is pricier than the Best Western which is about 5 miles from the hospital. We prefer the other one but this one is very convenient when you need to be at the hospital quickly.

"Staying in Madison for UW Clinic Medical Appointments"

4
04/01/2016

On the morning of our departure, I slipped in the tub while taking a shower and fell over backwards out of the tub, hitting my head on the door and slamming my back against the floor. The staff were very attentive and helped me complete an incident report. With the exception of my fall, our stay was great and all the staff we encountered were very friendly and helpful. They have a great hot breakfast, a pool & workout room, and it was very reasonably priced. We would stay there again and recommend to friends.

Kris L, Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear Ann H, I was so sorry to learn of your accident while you were staying with us! I am glad, however, that you found our staff to be helpful while following the correct procedures. Please join us again on your next trip to Madison to enjoy the hot breakfast and workout facilities at a reasonable price.

"Needs guest room renovation"

3
01/01/2016

Great location, nice staff, some nice features. There is currently a renovation happening to the outside of the hotel but signs don't indicate if this means something is going to happen INSIDE the hotel too? Lobby is fine, corridors are OK, main part of guest room is also fine, but the bathrooms are very dated and worn.

"Well adapted to their niche market"

4
30/12/2015

This was my visit to the InnTowner since moving from Madison over 20yrs ago, and first stay ever. Our stay was centered around a UW Hospital patient, and it was quickly clear that has become the InnTowner's niche -- although some guests seemed to be on business, but most likely connected with the UW. Proximity to the Hospital and Clinics, and west side of campus, can't be beat, especially for those unfamiliar with Madison. Despite some exterior construction, making entry/exit to the hotel cumbersome, the simple free parking for guests is also easy to appreciate. Dining options are not exactly full-service and reminded me of a mash-up between motel breakfast room and airport food service. You don't want to entertain or take a date here, but the included, full hot breakfast buffet is as good as any, and overall the options are perfect for those with other pressing business or spending long hours at a hospital bedside. Except for one very annoying bartender, service throughout the hotel, including the lounge/dining, was very friendly and helpful. If I have any complaint, it would be the room. While the sleeping area was nicely redone recently and beds quite comfortable, the scale of the built-in taking up the length of the room on one wall is much too deep for the size of the room. It made it difficult for even two normal sized, able bodied people to move freely in the room at one time. Even a few more inches clearance would help. And oddly, the bathroom had not seen any update as of our stay. While seemingly clean, the age and condition of the paint, tile, fixtures, etc. were not in keeping with the rest of the room.

"Hotel Evaluation"

5
27/12/2015

The parking was easy. The room was very nice. The breakfast was excellent. The bathroom was satisfactory for my use of a walker. The bed was comfortable, but was to high. The room was quiet and close to the elevator. The elevator was easy to use for a disabled person.

Kris L, Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear Grandon T, Thank you for your TripAdvisor review! We are glad you enjoyed the breakfast and pointed out what worked with your walker so that other guests may know that our rooms are mostly disabled-friendly. We are, in fact, making improvements to the hotel which will include many ADA updates such as roll-in showers. We recognize that the new style of beds might be a bit high for some. Next time you stay with us, please don't hesitate to ask for a step. We purchased some with a rail, specifically for this use. Please stay with us on your next trip to Madison!

"Outstanding service"

4
25/12/2015

The customer service provided at this very comfortable and convenient hotel is very good. The management team does an exceptional job of making everything as convenient and customized for each guest as possible, most notably Kris. A particularly valuable service was the hotel shuttle that makes it so much easier for people visiting without their own transportation, special mention honors to driver Johnny. Very warmly recommended!

Kris L, Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear SJ, Thank you for taking the time to review your extended stay with us on TripAdvisor! You were a delight to work with. Jordan and I both appreciated your willingness to work with us on the billing complexities associated with your extended stay! We will also extend your compliments to our wonderful shuttle driver, Johnny, and the rest of the InnTowner Staff. Please stay with us again if you have the opportunity to work in Madison again, or even if it's just a pleasure trip during the warmer months!

"Convenient"

5
22/12/2015

Friendly helpful staff, big breakfast with many offerings, coffee/tea throughout the day, comfortable rooms (albeit not spacious), surprisingly peaceful. Nice pool and workout areas. Convenience to UW Hospital can't be beat.

Kris L, Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear Richard V, Thank you for taking the time to write us a 5 Star review on TripAdvisor! Please stay with us again on your next trip to Madison.

"Great customer care!"

5
07/12/2015

The staff at Best Wester Inn Towner in Madison, WI are friendly, helpful, and welcoming. It seems that each of them have a personal way to greet visitors which makes the stay more enjoyable. The staff who work to shuttle people to and from the places I visit and meet at are extremely friendly as well.

Cassandra S, Assistant Front Office Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Thank you for your feedback on your most recent stay. We always appreciate the positive comments left by all of our guests. I am glad that you had an enjoyable experience with us and commenting on how our shuttle staff made such a great impression. Its always fantastic to hear our team members are able to connect with our guests individually. We are very proud of our staff's continued dedication to guest satisfaction here at the Inntowner. We look forward to having another opportunity to have you as our guest!

"Hospital visit made easier by amenities and consideration of staff"

5
29/11/2015

We flew in from Florida for a transplant evaluation at UW-Madison. Your hotel was recommended and we could not have been happier with the rooms (one even upgraded to 4th floor). The dinner there was reasonable and excellent, and an early complimentary shuttle to the hospital was invaluable, especially with construction. We booked two rooms for Thursday and one for Friday. Upon return from the hospital (thanks again to the hotel shuttle) with the very good news that a transplant was not needed, we asked if there was a chance we could cancel our room for that evening. Not only did Cassandra Smith let us do that (saying good news from the hospital is a reason to celebrate), she reduced the rate of our rooms the precious night to reflect the preferred status for hospital patients. This was the best hotel experience we've had in a long time! Thank you.

Cassandra S, Assistant Front Office Manager at BEST WESTERN PLUS InnTowner Madison, responded to this review
Thank you for taking the time to write your review of our property, it is great to hear that you had a memorable stay with us! I am thrilled to hear you enjoyed our Breakfast and shuttle service with minimal disruption from our current renovation projects. I'm also most pleased that I was able to accommodate your unexpected early departure with us due to favorable news. Thank you again, and we look forward to seeing you on your next trip to Madison!

"Great hotel"

5
29/11/2015

This a great hotel in a great location. Very clean, friendly staff' timely shuttle service and great food. Beds are very comfy and very nice rooms. We highly recommend this hotel and would definately stay here again.

Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear Cheri, Thanks for taking the time to post such a glowing review. We're ecstatic that we were able to make your visit to Madison a positive one and we're so grateful that you decided to share that experience here on Trip Advisor. We do look forward to your return trip to Madison. Safe Travels and Happy Holidays, J. Belmont BEST WESTERN PLUS InnTowner - Madison

"Thanksgiving in Madison, WI"

5
28/11/2015

This is our third year in a row staying at this hotel and visiting our daughter for Thanksgiving! It is a convenient location with plenty of parking. Room prices are very reasonable. The rooms and amenities, especially the breakfast are very satisfactory! The staff is very friendly and helpful! We will be back in Madison in May 2016 and have already booked the InnTowner!

Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear Jane, Thanks for choosing to stay with us over the Thanksgiving holiday. We're delighted that you had a great time visiting your daughter and staying with us. We look forward to seeing you in May! Safe travels and Happy Holidays! J. Belmont BEST WESTERN PLUS InnTowner Madison

"lovely hotel"

4
26/11/2015

The hotel was clean and the staff very helpful and nice. Rooms are beautiful though small, but close to the hospital which is what we needed. I do think it is expensive even with the hospital discount.

Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Melissa, Thank you so much for taking the time to write a review of your stay with us here at the BEST WESTERN PLUS InnTowner of Madison. We are delighted to know that we could provide a positive experience when visiting the UW Hospital. Please don't hesitate to let us know if there is anything else we can do for you! Safe Travels and Happy Holidays! J. Belmont BEST WESTERN PLUS InnTowner Madison

"Great stay"

5
26/11/2015

Stayed here on a business trip. Room was wonderful. Bed was extremely comfortable. Decor of room very nice. Food was good especially the homemade cookies. Staff was very friendly and helpful. Love the popcorn in the lobby area.

Belmont2424, Media and Marketing Coordinator at BEST WESTERN PLUS InnTowner Madison, responded to this review
Dear Rebecca, Thanks for taking the time to write such a wonderful reviews about your experience here at the InnTowner. We'll tickled pink that you enjoyed your stay and had such nice things to say about it. We look forward to seeing you again the next time you are in Madison! Safe Travels and Happy Holidays! J. Belmont BEST WESTERN PLUS InnTowner and the Highland Club

"excellent service"

5
24/11/2015

This hotel is convenient to the university and University Hospital. The accommodations are quite comfortable in Highland Club. The woman who served on the room service staff in the evening was excellent---great service, warm, kind. food was well-prepared and tasted great.

"Going to the U of W or Camp Randall Stadium? This is the place to stay!"

4
21/11/2015

My companion and I are in town to watch the grandson play in the Wisconsin High School football championships. This motel is located near campus and has a free shuttle service for places within a 2-mile radius. We made use of this for our night-time football game. While this is an older property, it is clean and well-cared for. There is an indoor pool, exercise room, and conference/meeting rooms, a bar and restaurant. Parking is limited in the lot as there is renovation occurring but we had no problem parking the car for our 2-night stay. Breakfast is included and the offerings included: eggs, pancakes, French toast, sausages, bacon, fruit, oatmeal, yogurt and beverages. With the location so near the campus we will stay here again if the high school basketball does as well and gets to the championships in March. Oh...in case you are wondering...our team won the Division 4 championship, 28 - 0 against an undefeated team!

"Wedding Guests Wonderland"

5
21/11/2015

We booked three rooms for our family to attend a wedding in the Heart of Madison. We are small town folks but the staff were so friendly and accommodating...we felt right at home!! Rooms were quiet, despite families of various ages attending. The housekeeping staff especially, were very thorough and tried to be as undisturbing as possible. We had a winderful wonderful time. The shuttle was so handy for attending the reception at the Blackhawk Country Club.

Kris L, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Oaktree A, Thank you for the wonderful review and the cute title to describe your stay! We host many families celebrating weddings at Blackhawk Country Club. They find too, that the shuttle service to and from the reception is very convenient, and that leaving your car behind in our free lot becomes invaluable once a few wedding toasts have been made! Please stay with us again on your next visit to Madison, no matter what the occasion!

"Great staff"

5
17/11/2015

My niece had provided us a room at this location as a gift to getaway. We live in close to Madison but it was nice to be away from home. We were greeted with a warm friendly smile as soon as I walked in. Staff were friendly and attentive. The rooms are clean and the beds are heaven on earth. I would recommend this location and will be back again!

Kris L, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Cassandra S, Thank you for the 5 star review on TripAdvisor! What a terrific compliment to our staff. Thank you for recommending The InnTowner Madison to other readers, and please come stay with us again soon!

"Excellent hotel for all travellers"

5
16/11/2015

This hotel is well situated just outside the university only minutes from Downtown Madison. It is an easy drive to all parts of the city. Plenty of parking and great rooms make this a good choice. Suites are big and well appointed with small kitchenette including a microwave, fridge and generous cupboards. 2 tv's and a spacious bathroom add to the experience. A nice restaurant and bar are nice if you get in late and want to have a drink or a meal close by. There is a private lounge upstairs for the guests in a suite

Steve M, Director of Sales at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Peter, Thank you very much for your kind words as we appreciate you choosing the Best Western Plus InnTowner - Madison, for your recent trip to Madison. I am glad to see that you enjoyed our well appointed suites and were able to enjoy a drink in our lounge. Looking ahead, we hope to see you traveling back to Madison in the near future! Much appreciation and safe travels, Steve

"This is a great hotel to stay at!"

5
14/11/2015

The staff is very courteous and kind. It is in a great location to the University of Wisconsin hospital and clinics. It is easy to get to as well. The comfort of the hotel is great as well. They did an excellent remodel of this hotel a couple of years ago and they did a good job., It is an inviting place to stay even if your reason for being there is because you have to visit the U of W Hospital.

Kris L, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Keith H, Thank you for the 5 star rating! We recognize that many of our guests are not visiting the hospital for a pleasure trip. For that very reason, our empathetic staff often goes above and beyond to make our guests as welcome and comfortable as possible. Please stay with us again on your next visit, which is hopefully to enjoy the beautiful city of Madison!

"Wonderful Surprise and awesome experience"

5
12/11/2015

This was a trip for myself and my children. When we got to the hotel after our 4.5 drive, and found out we were upgraded, we felt very special. The staff was so accomodating and easy to deal with. On the 4th floor, the lounge staff was awesome, she inquired about our stay, and gave us great information. I will definately be back! Thank you for this wonderful suprise!

Kris L, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Shelley F, Thank you for sharing your special experience at The InnTowner on TripAdvisor! We strive to make all of our guests feel just as you've described here. We look forward to having you and your family back.

"Should have been better"

3
11/11/2015

From the advertisement I read between this Best Western and another in Madison it should have been great but I was greatly disappointed. They stated recently upgraded but it was just new furniture that does not fit into the small rooms making them too tight to turn around in. The bathrooms need a lot of upgrading. I expected a great breakfast as it is open to the public and is a buffet. It was poorly kept and the food was not hot and had been sitting too long. I don't think they draw customers off the street for the breakfast as the price for the fair is poor.

Kris L, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Richard P, Thank you for taking the time to review us on TripAdvisor! We are so sorry to have disappointed you. Thank you for letting us know that the buffet was not what you expected. The bathrooms ARE in need of an upgrade, and we actually began that process this week, starting with our 4th floor. In addition, the restaurant will be completely overhauled and completed in early 2016. Please try us again on your next visit to Madison.

"Clean and Comfortable"

4
09/11/2015

I was in Madison supporting a friend running the marathon, and was assigned this hotel through Hotwire. Located near the university and the hospital, it would be a moderate 45min walk to the city center, but the hotel offers a shuttle service and plentiful parking in its own lot. Being a Best Western Plus (a division of the brand that's designed to offer above-average amenities) and having been recently refurbished (there's still construction work going on around the entrance, but it didn't affect my stay), the room was nicely furnished and spotlessly clean. For me, the second-floor WiFi worked well on my phone and laptop, and the complimentary breakfast was varied and satisfying. There's a small pool that was nice and warm when I did a few laps, and a fitness center next to it. Overall I was pleased with my stay here, and would consider it again on a future visit to Madison.

Kris L, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Rich_Coleman, Thank you for taking the time to review The InnTowner on TripAdvisor. We are delighted that you enjoyed your stay and made use of the pool, clean rooms, WiFi and enjoyed our delicious hot breakfast! We hope the friend that you were here to support did well in the marathon and that you'll be back for years to come!

"Great place"

4
09/11/2015

nice quiet hotel which provided enough space for a family of four with two grown children. We were looking for a hotel near the University but not right on campus. There are some great restaurants nearby and the hotel is easy to get to and super simple access to the University campus and our child's on campus housing.

"Solid "3-Star" hotel, very nice staff"

4
09/11/2015

The front entry way was under renovation during my stay, but didn't adversely affect anything that I could tell. When I arrived at the airport, I didn't know you had to call their shuttle, but luckily someone had and I flagged him down. He seemed strangely bothered that I hadn't called by asking me several times about not calling. Other than that the staff was really nice. I checked in with a young woman who was being trained. It was only her third shift there. The trainer seemed like a very good coach and gave her tips on how to manage some requests I made through their computer system. My only complaint was that I booked the Federal Government rate, which match the maximum allowed for those of us "on per diem" but when I checked in they only had that rate for the first two nights, then a higher rate well over the maximum. They didn't divulge that fact, I had to catch it on the paperwork myself - that's a bit fail in my book. But, when I pointed out to them that the government would not pay the higher rate (so it would come out of my pocket) they fixed it without a lot of push-back after first saying that it was their government rate, but that it changes during my stay - um no, it's doesn't work that way. Maximum is maximum, and it's allegedly a fair rate set by market research by GSA. I hope they learned to study up on government travel issues. Those of us on official travel really do have our hands tied, and end up paying our of our own pockets more and more if we're not thorough. The only quiet room away from the elevators left when I checked in was a handicapped equipped room, 343. Being that, it was relatively roomy, and it was very quiet as requested. Their facility management style appears to be one of partial renovations along the way rather than major shut-down-and-strip-everything renovations. That's a fine strategy, but the result is that something are good and some thing stick out like a sore thumb. In the case of my room, the furnishings were in great shape, but the shower and tub were obviously "next on the list" - or at least they should be. I love the functionality of the hand-held shower, but the make/model had a really cheap feel to it. The sink and mirror area was not new, but in good shape. Being a "handicapped equipped room, it had one of those absurdly tall toilets, which I have heard people in wheelchairs actually don't like either. Internet was easy to connect to, slow with the amount of traffic on it, but not dysfunctionally slow as other hotels I have been to. I like the Keurig coffee system and wrapped cups because you know it's all actually clean. Overall my room was very clean. I would definitely recommend them stay there again. Perfect location for visits to the Forest Products Lab (FPL) for those who have official business there. *** Major kudos for plenty of USB charging jacks and outlets convenient for CPAP machines on both sides of the bed! ***

"Good for the price"

4
09/11/2015

Staff was awesome and very respectful. Always asking if everything was alright. Cleanliness of a few things could've been a bit better. Free Breakfast was TOP notch. Absolutely delicious and had a LOT to choose from.

"Disappointing - noisy, dial-up speed internet"

2
06/11/2015

OK, so the accommodations are pretty decent and the location is incredibly convenient. Some of the hassles of construction will be ending in the not-too-distant future. But there are a few issues that certainly need attention. I was in an even-numbered room and could easily discern traffic noise all night (don't know if the odd-numbered rooms are any better). The front desk apparently has some turnover -- I don't think I ever saw the same person there over two days. The young lady who checked me in was clearly not aware of what she was doing. But the biggest issue was the abysmal internet. My computer connections are rock solid most of the time, but I kept getting bumped off (one-two bars MAX) and the speed hearkened to the dial-up days. For a hotel that caters to the university crowd, this is unacceptable. (Note: I did get decent signal in the lobby, but the lobby/restaurant is definitely NOT conducive to getting work done.)

Kris L, Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear DRWMETMAN, Thank you for taking the time to let us know what about your stay was less than perfect. The construction out front will be completed soon and I thank you for recognizing that. The Internet, however, is something we almost never get complaints about! That is concerning, so I truly appreciate your bringing it to our attention so that we may check to see what went wrong during your stay. Please come back the next time you're in Madison to see our new facade!

"Great place"

5
06/11/2015

This hotel is an excellent value; the room charge includes full breakfast, internet, fitness center and a shuttle to and from anywhere within a 2 mile radius of the hotel(which covers just about anywhere one would want to go in Madison). The staff is very friendly.

"Awesome Place"

5
04/11/2015

Wanted to go to a Badgers Hockey game and also see some of the sites around the Capitol. We got there Friday checked in parked the car and never had to move it the rest of the weekend. They shuttled is to the game came and picked us up when we called. Dropped us off by the Capitol in the square told us some good places to eat. Walked the downtown area and when we were ready to be picked up we called told them where we were and they came and got us. Same thing for day 2. They made our stay awesome.

"Disappointed"

3
02/11/2015

I have stayed here before when attending a Badger football game and when a family member attended UW Madison. The location has been a primary factor. This is the first time a booked a fourth floor room with a sofa bed. The mattress on the sofa bed was very poor and I had to ask for bedding. The staff had no acceptable resolution. I choose to pay $300 on what is considered a premium room to accommodate four quests but should have paid half that price.

"Reasonable accomodations, good service"

3
02/11/2015

Great service, adequate accommodations with nice room decor. Free shuttle service within 2 miles of hotel is nice. Also free shuttle to/from airport though you may have to wait awhile getting picked up from the airport (30+ minutes). Very courteous staff, especially Dennis, Johnny, Todd & Matteo.

"over the top service"

4
01/11/2015

A friend and I stayed on October 24.Our evening plans included a destination which was beyond the area that the Hotel offers for their shuttle service-They offered to take us anyway and picked us up when we called them for the return trip. The Hotel was wonderful-Loved their Linens and super comfy beds-The free breakfast was extensive and well prepared-we had a great time- Thank you Best Western for going over the top to make our mini vacation great

"Don't rely on the shuttle"

3
29/10/2015

Needed the shuttle to go to and from the Overture. We did not get the shuttle either time. We had to use an Uber. Staff checking us in seemed overwhelmed and the process was painfully slow. Rooms were nice but NOT big. They felt crowded...claustrophobic.

"Great Customer Service!"

4
28/10/2015

First of all, I used a complimentary night stay voucher that I received last Christmas. The purpose of my stay was to have a fun night in Madison with a friend I have not gotten together with for a while. When I called to make my reservation, the front desk staff was very helpful and pleasantly answered all of my questions. On a suggestion from a link to their website about things to do in the area, I booked a Haunted Brewery Tour through Hop Head Tours. When we checked in, I inquired about the complimentary shuttle offered by Best Western to get us to our pick up site for the tour. Once again, the front desk staff were very helpful discerning the location of the brew pub we were looking for. They discovered it was a bit out of range for their service but agreed to take us anyway! They also had the van waiting for us to return at the location at the appointed time to take us back to the hotel! Kudos to the staff! Our room was quite nice with 2 double beds and a big screen TV. My friend is the head of housekeeping at a major hotel in Wisconsin Dells and she immediately inspected our room for cleanliness. Her criteria is that she can ALWAYS find 5 things in any room. She was only able to find 3 very minor things in our room. She searched for quite a long time to locate a gum wrapper lodged behind the bed, a candy wrapper stuck under the cushion of a chair and a fingerprint on, something. Boy, she is picky and that was ALL she could find! Another point to mention, this facility is 2 blocks from the VA Hospital and would be perfect for anyone who has a loved one being treated there. In the morning we thoroughly enjoyed the complimentary buffet breakfast. There was not much they did not offer and everything was hot, fresh and delicious. I was very impressed with this venue and will definitely stay there again!

"Business overnight"

4
26/10/2015

Pleasant, helpful staff. Nice, clean rooms. K cup coffeemaker in the room. Craft beer in the lounge. Unfortunately, I had to be at work too early to sample the free breakfast. All in all it was a pleasant stay.

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Scott G, Thank you for taking the time to review The InnTowner! It's too bad you missed breakfast, it's something most guests rave about! We are delighted that you had a pleasant stay. We will welcome you back on your next trip to Madison!

"Great Location"

4
23/10/2015

One of the better Best Western we have stayed at. Great location for attending functions at UW Madison. Within walking distance of Camp Randall and State Street. We will stay here again we visit Madison.

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Gerald A, Thank you for taking the time to review The InnTowner by Best Western Plus! Next time you visit us, you will see that we've added even more for our guests to enjoy, as we are currently updating our facade and entrances. We look forward to having you as our guest again soon!

"Walking distance for/from Camp Randall Stadium"

5
20/10/2015

The shuttle bus service to the Badger Game was easy to get to but it was not on the way from the game so we decided to walk which was only about a mile but plenty of tree lined streets. but overall the experience at this hotel was great.

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Vaz 11, Thank you for your 5 star review, and for mentioning our shuttle service to UW Madison Badger Games! With so much traffic exiting Madison at once, t can be a little more difficult to coordinate pick ups back from the stadium, and for that we apologize. However, the walk back is a very pleasant one. And, it sure is nice to leave your car in our lot so you don't have to worry about finding parking or paying for it! Please stay with us again on your next visit to Madison!

"Best breakfast EVER! Great staff. Shuttle Service. You will not be sorry!"

5
15/10/2015

Very accommodating staff. Shuttle service to the hospital 24 hours a day, and free service within a two mile radius. If you are there for UW Hospital, it is the most convenient and a great place to stay for any ot her reason...great for sports teams.

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Ruby B, Thank you for letting others know about The InnTowner's terrific breakfast, shuttle service and location! Please join us again soon!

"Independent opinion"

4
15/10/2015

Overall it was a very pleasant experience. I have not stayed in a Best Western for a very long time, and based on past experience I had quite low expectations, but they were exceeded in most ways. The only less than satisfactory issue was the front desk's confusion over shuttle service availability to UW Madison hospital, which was eventually resolved.

"One night on 10-10-15 in the Highland Club - room 427"

2
13/10/2015

The shower head was very poor - mounted too high, sprayed on bathroom floor and plastic removable shower head had limited adjustment so always pointed too far forward. The complimentary bar / snack area was a nice plus but for the added cost of the Highland Club room I would have thought the bathroom would have been much better. Poor placement for the electrical outlet at the sink to operate the coffee maker, etc... Therefore, too expensive for what we received.

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear May5372, Thank you for taking the time to write this review. We have recently renovated the majority of the hotel, however, you're right, the bathrooms were not done and are still in need of an update. They're actually on the docket to be redone starting this winter. Thank you for staying with us and hope you give us another chance on your next trip to Madison.

"university family weekend"

4
12/10/2015

I chose this location because I was traveling with my older son to see my younger son for family weekend. I wanted a location that he could easily find his way back to from being out with his brother. However, the room was clean and nicely appointed. The bed was excellent. I asked for a quiet room and it was silent there. The breakfast had a lot of variety. Most of it was good. they could use some work on the oatmeal. But, the biscuits and eggs were good. I would definitely recommend this hotel for those reasons even if the price is a bit steep for what it is.

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Arlene C, Thank you for taking the time to write this review of The InnTowner on TripAdvisor! Please stay with us again on your next trip to visit your son.

"FANTASTIC LOCATION!! GREAT ACCESS TO CAPITAL AND UNIVERSITY OF WISCONSIN"

5
07/10/2015

Easy drive during "rush hour" to the best located inn. Easy mile walk to University of Wisconsin (be sure to have a beer at the student union on the lake); close to local college hangouts and good food. Even toured the Capital building across the street which was an added bonus for us. Valet parking but cars were delivered very quickly. Mid west atmosphere and hospitality.

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear lharvka, Thank you for taking the time to write this review. The InnTowner is close to the UW and lots of great student establishments, however, I believe you probably stayed at another Best Western here in Madison, The Inn on The Park. They are located across from the Capital building, and offer valet service where we do not. They do a terrific job over there, and we are glad they met all of your needs on your trip to Madison. Please visit again soon!

"My Madison WI Business Trip"

4
07/10/2015

I had a very nice stay. The hotel room was very clean and modern looking. I enjoyed and thought the staff was very friendly, approachable nice at checking in and all other needs. I would stay here again and highly recommend this hotel for the price and value.

"Top Class Staff and Perfect Location"

5
06/10/2015

A perfect hotel to stay while our family was at the UW Health Hospital. The Best Western InnTowner offers a very competitive rate for those family members who are visiting patients near the hospital just down the road. During a recent Homecoming Game + Ironman, the hotel staff was more than accommodating finding our family a room. Hands down the best hotel staff I've ever experienced!

"Amazing"

5
04/10/2015

amazing place to stay, staff is wonderful! Hotel is beautiful. Had meals in restaurant several times and it was always good and price is reasonable. I feel like they will go out of there way to make your stay pleasurable. Not the first time we stayed here, was the third and I think it gets better every time

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Patricia B, Thank you for your wonderful review of your stay at The InnTowner! You have even more to look forward to, as we are completely remodeling the restaurant and facade in the next few months. We appreciate your loyalty and look forward to having you back again and again!

"We came to enjoy supper at the Badger Grill"

5
03/10/2015

We were met, seated and served by Ms. Araceli Lopez. Ms. Lopez was warm, friendly, took great care of our orders and saw to our dinner very nicely. We were not overnight guests. The hotel was filled to capacity with football guests. Despite all that commotion, Ms. Lopez made sure we were taken care of in the dining room. We appreciated her great service.

Kris L, Guest Relations Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
Dear Bob K, Thank you so much for reviewing The Highland Corner Grill, and taking the time to mention how Araceli made your experience so delightful. The restaurant and facade of The InnTowner will be changing soon, but we intend to hold on to Araceli! Please join us again for the next home game or your next trip to Madison.