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Best Western Hotel Inn & Suites of Macon, Macon

4.0/5  - basé sur 839 notations.
4681 Chambers Road, 31206-5366, Macon, United States - See map

Near I-475. Relax in our indoor heated pool and hot tub, or plan your vacation from the Cherry Blossom Festival to shopping in historic downtown Macon. Our Macon, GA hotel has everything guests need for a fantastic getaway. Hotels in Macon, GA are a good halfway stopping point for people traveling to Florida, and our proximity to colleges makes us a favorite for visiting students, their families, or professors. Nearby Mercer University, Central Georgia Technical College and Middle Georgia State College staff and students call us their home away from home. We welcome dogs/cats with a minimum fee per night. Please call the hotel directly to guarantee a DESIGNATED pet-friendly room. Due to allergies we do not allow pets in NON-DESIGNATED rooms. Whether you're here for graduation weekend or teaching a full semester, our Macon, GA hotel offers a great value for weekend stays or extended trips. The Ocmulgee National Monument is a short drive away, and our friendly staff members are happy to provide recommendations on things to see and do, as well as places to eat. Southern hospitality is brought to life here and we're committed to making your stay as pleasant as possible. The Macon Centreplex often has special events that bring travelers to our Macon, GA hotel. If you're here with Georgia Power, Coliseum Hospital, the Medical Center of Central or River Wood Paper Mill, count on us to ensure your stay is quick and easy. Luxury bedding and the friendliest service in town really make our Macon, GA hotel stand out. We go the extra mile for our guests, which is why so many travelers stay with us time and again. From a warm welcome to a fast check-out, your entire experience with us is guaranteed to be enjoyable. We want to make sure your time here is a great one. Reserve a room at the Best Western Inn & Suites of Macon for a wonderful trip!

Best Western

Hotel Inn & Suites of Macon

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 840 guest reviews
NOTE ISSUED
Excellent
421
Very Good
263
Average
90
Poor
40
Terrible
27
REFER TO NOTICE
Business Business
74
Couples Couples
297
Family Family
360
Friends getaway Friends getaway
38
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Passing through "

4
20/07/2018

It's ok for one night if your passing through it's at the side of the interstate easy to find. There was a smell of tobacco in the passage way but not in the room. Tried the bar next door. Strange place lots of people smoking Beds comfortable no noise from other guests slept well. Breakfast ok all in all a value for money place

"Not as photos depict "

2
15/07/2018

We he photos of the hotel online have been greatly Photoshopped to improve the appearance of this property. The photos make the hotel look new, but it is far from it. We like warm service calling the hotel directly — put on home for extended wait times more than once— the reservation request for first floor was confirmed over the phone, but when we arrived the reservation was wrong. All rooms access from outside, no interior halls, and pool is in separate Bldg, not connected. We left without staying.

"Overall Good Stay"

4
19/06/2018

My husband and I spent 1 night here while on a road trip through GA. The hotel is easy access off the hwy, located among other hotels and restaurants. Landscaping outside is nicely done, and the facility is clean. Staff were very friendly. Our spacious "executive" room was attractive and included a sitting area with love seat and coffee table. A "suite" means there is a half dividing wall between the bed and sitting area. The room had free wifi, small fridge, microwave, coffee maker, large flat screen tv, good shower and AC. The king bed was very comfortable and had 4 pillows. The free breakfast was the usual fare, and met our needs. The only real negative was that there is no elevator, and rooms open to the outside so if your drapes are open people walk by and can see into the room. Plus your window is looking out on other businesses. We would stay here again for the great price if in the area.

"A nice stay"

4
06/06/2018

I have stayed in Best Western facilities around the U.S. This was the first time in Macon, Ga. The room was a King Suite, very spacious. The room was large and it was very clean. It seemed the room was renovated in the last several months or so (I am not a good judge sometimes but it appeared to be so?) Done very nicely. The exterior of the building seemed well maintained. The front desk staff was pleasant but maybe a tad 'new'? She was having some difficulty but overall did a nice job of welcoming and setting us up. The bed, TV, internet worked well. We did not partake of the 'breakfast' so cannot comment on that. Overall a good stay. One comment I'll make is that the building itself is older. We are not used to entering the room from the 'outside' or 'exterior' of the building which could lead to some noise; but that was not a problem here............except for some loud folks who returned to their room at 1 a.m. ........but that's not the hotel's fault.

"Dated facility, but good stay"

4
06/06/2018

This facility is dated, but they have made it a very acceptable choice for an overnight stay from FL to NC. Easy access from I 75, friendly staff, clean facility, great breakfast choices including "real eggs" & waffles & great shower. There is no elevator, so if you need ground floor they will accommodate your request.

"Family trip"

5
14/05/2018

Nice hotel. Do need to request ground floor if you need accessible room for handicap access. No elevators. But still a great place. Room was clean and bed was comfortable. Gas station and restaurants close by.

"Like coming home to see old friends"

5
14/05/2018

Our experience started with a wonderful pleasant staff, followed by a very comfortable room, and a WONDERFUL breakfast the next morning. We enjoyed it so well, we reserved our same rooms for our trip home from Florida. We had a large group and they let us use the breakfast room so we could all have dinner together. Super Super sweet wonderful staff.

"Traveling though "

5
13/05/2018

The hotel was very clean and the room was quite. Great place to visit. Several places to eat close by. The Subway was one of the best. Had a breakfast but didn't have time to try it. Had indoor pool and the check in lady was very polite

"Overnight stay on way North"

5
10/05/2018

NICE split level motel. All doors face parking lots. Small indoor pool. Property well maintained and lighted. Rooms clean. Air conditioning worked well.Staff friendly. Would stay here again. Older people should ask for ground floor to avoid steps.

"Great stay"

5
01/05/2018

Just an overnight on the way north. Picked it because of others' reviews. SPOT ON! Clean, friendly staff, great room, super hot breakfast. And you're right, Sheryl in the breakfast room is wonderful. Highly recommended.

"Great place"

5
23/04/2018

I stayed in macon for a conference with my church. I checked in around 11pm the front desk woman was fast, friendly and knowledgeable. The room was very clean. No bugs, the housekeeping was fantastic and it felt like a real vacation. I would stay again

"Overnight Stop in Macon, GA"

5
19/04/2018

We stopped here for an overnight on our way to Florida and found this Best Western to be reasonably priced, clean and easy to access from the Interstate. The staff was wonderful, friendly, helpful and cheery. The complimentary breaskfast was excellent. I would stay here again.

"We keep coming back."

5
10/04/2018

The first time we stayed here was several years ago. And we vowed that anytime we traveled down and back to Florida we would stay here. This probably the cleanest motel we have ever stayed at. The pool so nice and it's warm. So many places the pool is too cold to use. The lady in the breakfast are always gives us a hug now because she has seen us so many times. She makes you feel like family coming home. Her name is Sheryl, what a sweet heart. Bob and his wife Alka keep thing so clean. And they are both so nice. The people at the front desk are friendly and very helpful. We had a free room coming and decided to use it at the Macon Best Western. The room we were give had a king sized bed and a Jacuzzi. Wow, what a great surprise. This trip was to Florida to take cruise to celebrate my retirement. What a great way to start it off. Keep doing things the way you are. We are always recommending this place to people we know from up here to stop and stay by you. Keep up the good work.

"Surprised!"

4
10/04/2018

I booked a room here as a stop over on our way from Atlanta to Savannah. We had been traveling since early in the am. It was clean, comfortable. The front desk agent suggested a restaurant called "The rookery" in Macon. It was so great we stopped on our way back as well. We walked around Macon.

"Wonderful Staff"

5
07/04/2018

Nice clean room. Staff is so nice and friendly. We stop here every year on our way to Florida. They keep it nice and clean. Always have plenty of towels. Bed is always comfortable. They allow pets too, which is great as we don't go anywhere without our sweet puppy. Prices are reasonable too. Free hot breakfast is hubby's favorite amenity.

"Business"

4
06/04/2018

Pleasant stay, very friendly and helpful staff. Breakfast could have been a better healthier selection. Room was clean and comfortable. Very comfortable bed with plenty of pillows. Quite area close to freeway, shopping and dining.

"Great for overnight stop"

3
02/04/2018

We stopped overnight on the way from Illinois to Florida, just to sleep and shower. I was really nervous about staying at a $75 motel, but I put my faith in the positive reviews and I'm glad I did. It was a basic, budget friendly place with no frills but it was clean and the breakfast was decent. Kids alway love making their own waffles and they had several hot items plus pastries, cereal, fruits, yogurts. The shower was fine and also clean. It is definitely not the Waldorf, but it serves it's purpose just fine. Staff were friendly and helpful.

"Amazing hotel with incredible customer service"

5
01/04/2018

I stayed at this hotel recently as I was there for an ESOL WIDA conference nearby. The staff was amazing. Brian at the front desk was especially cool as he went above and beyond to make my stay comfortable. The continental breakfast was the best I've ever had. Also, there are good restaurants and shopping like old Navy nearby. Go here with your family and enjoy the indoor pool and hot tub as well.

"Everything you are looking for in an overnight stay"

4
15/03/2018

We were pleased with our stay here - no surprises, clean and efficient. It's just what you want in an overnight stay. I must mention the high overhead BW sign was a great beacon to help us find this place off the interstate. The young fellow who checked us in was a little overwhelmed by the line-up of parties waiting in line to do the same. It was 6 PM, and everyone was a little anxious and tired, but he was courteous and efficient to all, kudos to him. We had a 'suite' that included a king bed and a sofa; The room was large and functional, but a little austere. The important part is that it was CLEAN - nice new carpeting and tile and a comfortable bed... though I hate those small, square pillows. The room included a microwave, fridge, even a freezer. The shower worked well. There was a separate sink area with tub/toilet in the actual bathroom. Toiletries were minimal: soap and a small bottle of conditoning shampoo. We enjoyed the included breakfast. It runs from 6am to 9:30am, even on the weekend, a big thumbs up from travelers who like to be on the road early without having to make a separate stop for breakfast. Loved the biscuits and sausage gravy! Shay was the gal in the breakfast room, and she was very welcoming and efficient. Everything was clean and well-supplied. Great coffee, juice, sweets, eggs, sausages and other breakfast options. The hotel location has easy access off/ back on I-475. There are no indoor corridors, so access to rooms is from outside. There are elevators for the second floor. The parking lot is very well lit. I understand that there is an indoor pool (the family in front of us couldn't wait!), but we did not have a chance to use it. Also, there are a lot of convenient nearby food and gas options. Overall a very good choice.

"very nice location alot of shopping and restaurants"

4
07/03/2018

Rooms are immaculate, check in was a breeze and staff is very pleasant. I have yet to use the pool but I definitely like that it is in a separate building for use year round. I have stayed at this location multiple times and have never had any problems.

"Great stop over motel!"

5
17/02/2018

We loved it here! Very clean room and bedding. Great TV with lots of high def channels. Breakfast was very good, all the motel staff efficient and polite. Swim pool and area was superb too ! What's not to like? Our goldendoodle (Sadie) gives it five stars as well. Loved the outside room entrance so we could back our car up right to the room door. Staying here again on our return trip in several days... :-)

"Nice hotel"

4
15/02/2018

We stayed overnight travelling to Florida. 81 us per night. Clean and very reasonable and staff were friendly. The included The breakfast had several choices- good place to stop. Might even book it on my return. Highly Recommended

"Don't know who to blame?"

1
13/02/2018

On a recent trip to Florida, my wife and daughters needed a place to stay while driving down from Minneapolis. Macon seemed to be the best spot. She called and asked me to find and book a room. Naturally I jumped into trip advisor to do just that. Found this place and booked the room through the app. All was good until my wife was about a mile away when the hotel called and said they unfortunately don't have a room for her and that trip advisor overbooked. Now normally this wouldn't be a big deal, expect for it was now 11 at night as she was pulling up with my 11 and 15 yo daughters. This kind of curveball should not happen. In the end, we quickly found another hotel, through the app, and she drove there to book it direct. So, I'm not sure who to blame here. The hotel for not finding her reservation, or trip advisor for overbooking. To me it didn't matter. This sort of thing should't happen in today's day and age. They did refund my booking in full. That process wasn't too bad to deal with. Just know that if you do have to deal with that, you will likely be calling the UK, where the trip advisor customer service people are.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Please call the hotel so we can obtain the name on the reservation and the date you were supposed to arrive so we can further investigate.

"Good Stop"

4
10/02/2018

This was a good stop for us on the way home. Rooms are spacious and have all that you would need available in the room. Rooms were clean and nicely furnished. This BW is a very good value for the area. Love the indoor pool although we didn't take advantage of it this time. Staff was friendly and courteous. Breakfast as always at a BW was great! Love the waffles. Definitely would stop here again.

"Average Hotel, Exceptional Staff"

4
07/01/2018

First off, this place is pet friendly, but you have to book a pet friendly room. We didn't need to, but nice to know for future reference. We booked a room while on the road from WI to FL. It was our one stop of the trip, so wanted to be comfortable. The staff here is outstanding. Courteous and friendly. To me that can really make or break a hotel stay. Room was clean and moderately comfortable. Nothing spectacular, but adequate for what we needed. Breakfast is nothing spectacular, but if you just want a quick meal before you head out it works. Not sure why, this seems to be an issue at all locations, but the dining area is always too small to accommodate the number of guests. We had to sit on a couch in the lobby to eat breakfast while children loitered about watching TV (and us eat) in there. Not ideal, but have been in worse. We would recommend and stay here again.

"Good value, but odo-ifferous"

3
04/01/2018

This was our second stay at this hotel, and was very good value for the seemingly clean and spacious room. Staff were professional, courteous, and knowledgeable. Our only complaint this time had to do with the copious amount of room freshener (something called Odo Clean) that had been liberally sprayed on everything in the room during the housekeeping process, (which made us wonder if the room was really clean) and even worse caused a serious allergic reaction among the humans occupying the room (wheezing, difficulty breathing, etc.). We ended up moving to a different room, where the room freshener chemicals were still very detectable, but less intense overall. UGH. The benedryl we bought at the Circle K gas station next door kicked in enough to offset the noxious chemicals and allow us to remain in the room through checkout the next morning. The front desk graciously gave us a room price reduction for the inconvenience of changing rooms. For hotels everywhere here is a question to consider: Why must hotels encourage the spraying of such insidious "room freshening" chemicals? If the room is clean, this is an unnecessary added expense to the hotel, and is potentially detrimental to the health of hotel guests. Please stop doing it. This hotel has a very distinct policy forbidding cats, dogs, (and presumably other animals), so the need to spray anything should be nonexistent provided the rooms are in fact really clean. PLEASE train housekeepers to lay off the spray - and instead just clean the rooms rather than masking or covering up any smells resulting from incomplete cleaning with a noxious and toxic spray. This is as bad or worse than the old ladies who bathe in perfume prior to attending church on Sunday mornings. It should very simply NOT be done. Breakfast was good, and for those who need to know: this hotel does not have an elevator, so request ground floor if needed. We highly recommend asking for a "non-sprayed" room upon booking - who knows, maybe they'll take note and grant your request.......

"Good pet friendly hotel"

4
03/01/2018

Parking was right in front of the room door. Room was clean and tidy. Hotel is pet friendly with several grassu areas to take our dog outside, which was very important. I would definitely stay here again if I was in the area.

"Nice and good value"

4
03/01/2018

We drove late and on Christmas eve. We were tired. Check in was simple and they did everything right. At the end as the young clerk gave us the key and told us where our room was and we started out the door. He wished us a Merry Christmas! It was a simple gesture but it put a smile on both of our faces. We all slept great and had a great breakfast the next day on Christmas. Perfect

"DON'T STAY HERE"

1
03/01/2018

Don't stay here if you have allergies, rooms will irritate them. Linens looked like used and not cleaned. Room had odor of animal and smoke. Bed not comfortable and did not feel clean either. Breakfast was terrible as ran out of eggs and pancake batter and took 20 min to replenish. No water and ran out of coffee by 8:30am. Terrible service on breakfast items. Food was ok once it finally came. Too small a breakfast room for hotel too. We will never stay here again, not impressed with anything here!!!!!!

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We are sorry you did not have a pleasant stay. No name was provided so I don't know if you rented a smoking room or not. We had water pipes busted this week due to the cold temperatures and our breakfast Staff was out sick so the Manager was trying to run breakfast and shop vac water outside at the same time. This is not the normal service we provide to our guest.

"Enroute to Florida"

5
01/01/2018

We stay here every New Year's eve on the way to Florida for the winter and love staying here. Everything from the room to the breakfast is excellent. Staff is courteous, friendly, and helpful. Could not recommend higher !!!!

"great stay!"

5
28/12/2017

This is our 2nd or 3rd stay here. love the service, price, rooms, amazing staff (especially the gal that tends the breakfast area!). great value. great breakfast options. beds super comfy. we will be back again! thanks!

"It was just fine - except for the wi-fi"

4
28/12/2017

Well, the location is fine, tucked in with several others of I-475; nice pool. Wifi was unpredictable....we ended up using an alternative server because it kept dropping out...maybe because we were furthest from the office??? Beds were comfortable and the room was a nice size.

"For the Best Hotel travel Western (Best Western)"

5
27/12/2017

This hotel was awesome and cozy. I wish I could had stayed longer. The staff is very pleasant. Breakfast was nice and Internet was easy to log on to. All the other guest seemed pleased and excited to be a guest staying at Best Western. I pick the right hotel.

"Wonderful Place To Stay"

5
27/12/2017

Employees were great! They treat you like family. Clean, quiet, comfortable. Everything you need is right there. This is our preferred place to stay!!! Thanks Guys And Keep Up The Great Work!!! We will be back in February!!!

"Macon motel review."

5
24/12/2017

Great place to stay. Modern, clean and professional management. Breakfast bar is the best one of any that I have been to. The hostess is first class and friendly. Would stay at no other place in Macon!

"Don't expect wi-fi in rooms w/o hard wiring"

3
21/12/2017

disappointed about wi-fi and no scanning capabilities. The room was clean, the bed was comfortable, and it was quiet. The tub leaked (possibly from curved curtain rod, we don't know). Breakfast was convenient and good. Staff was extremely courteous.

"Great hotel"

5
21/12/2017

Loved the pool, staff, room and the breakfast. Will be back for sure! Nice location, clean rooms, nothing really bad. Suites are amazing, next to the pool, parking space right out side your door. The desk staff are great very friendly and helpful.

"Stop over"

5
20/12/2017

This was a pleasant stop in our trip. We booked the family suite for just a bit more money and the extra room was great. Our son loved the indoor pool and the hot breakfast was a bonus. We would defiantly recommend for the price.

"Great place"

5
18/12/2017

I LOVE the indoor heated pool and hot tub. It is great for the weary traveler like me! The staff are wonderful. The front desk people were nice and helpful. My room was clean and smelled good. I will stay here again when I come back. We ended up staying 2 nights instead of one just because of the pool and exercise room and hot tub.

"review"

5
16/12/2017

Hotel was great. Would stay there again. Staff was very helpful and breakfast was very good. Location is great for travelers Would recommend this hotel to everyone. It is located in an area where there is a variety of places to eat and shop

"Very Nice Place to Stay"

4
11/12/2017

Would recommend this motel. Friendly staff, clean property, assured your stay was satisfactory and appreciated. Nice light breakfast, dining area a little small. Not much else to say appropriate for the money at the discount rate.

"Great place for overnight stay"

5
10/12/2017

We have, previously, stayed at this hotel several times. The staff is always courteous and helpful and the rooms are clean. If you are are staying a few days or just overnight, this is a great choice for the money.

"Nice Place to Stop in Mid-Georgia"

5
09/12/2017

I needed a place to stop between Tampa Fl and Chattanooga Tn. The reviews were positive so I booked a room. The room was clean, quiet and comfortable. Everything worked and I did not have any issues or concerns. The location is close to the highway but I did not hear any noise during the night. The staff was prompt and friendly at check-in and check-out. The breakfast was fine. There are plenty of eating establishments within a few minutes drive. I would definitely stay here again.

"Warm water pool"

4
09/12/2017

The pool and hot tub were very warm and soothing! It was the perfect road trip stop. Standard hotel hot breakfast. Good beds. You do have to walk outside to get to the pool/fitness center. In fact all walkways are open air.

"Quick overnite stop"

4
04/12/2017

Very clean room but noisy customers in the room above us, nothing the hotel can do about that. We didn't check in til 3AM, got some sleep and made it down to breakfast just before it ended. Lady overseeing the breakfast area was cleaning up and she noticed my son looking over the food and asked him what she could get him. He asked for biscuits and gravy and she promptly went into the back and came back out with a heaping plate of biscuits and gravy. She checked on us a few times, we were very grateful. We would stop in again and stay.

"Disappointed"

1
25/11/2017

We stayed at the Macon Best Western one night while traveling to Florida. The room had a noticeable odor but it was masked with cleaning products and other chemical smells. We thought maybe it hadn't been used for a while so aired it out upon arrival. By 11:30 pm it was still terrible. We needed to be on the road by 5:30 the next morning so no one was at the front desk to talk to when we left. We called later to let them know they should not be renting that room out to anyone. Trying to cover the problem up isn't working and it's not right to do that to their customers. They didn't care. Frustrated

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We are so sorry you did not have a pleasant stay. Please call the hotel to discuss this further.

"Pre cruise stay"

4
18/11/2017

We stopped here as our halfway point to Port Canaveral for a cruise. It was clean and easy access to interstate. Miss Sheryl served a great breakfast downstairs. Easy check in and out... Would stay again.

"Unhappy"

3
16/11/2017

We had a free room with the BW but was unable to use it due to the hotel policy of only allowing to give two free nights away a day, which were used. If u have a earned a free room you should be allowed to use it! ??

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Each Best Western allows a certain number of free nights based on the number of rooms in their hotel. We only have 55 rooms . Therefore, we only allow 2 free per night. We apologize for the inconvenience. I would recommend calling ahead for availability .

"Wonderful experience"

5
14/11/2017

I met my brother here for a mini family get together. We each got a room. Everything was so clean. Breakfast was wonderful. So much to,chose from. The only way it could have been better was if a Dunkin Donuts was at this exit. I love their coffee.

"great room for the price"

5
13/11/2017

This was a great place to stay. It was very clean and the staff was very good. I don't have any complaints and I'm a very picky person. LOL I read all the reviews on this hotel before I chose to stay and they didn't disappoint. I would stay here again.

"Wise Choice!"

5
10/11/2017

The price is good and the accommodations are fabulous! I don't know how old this property is, but it feels brand new. Everything is immaculate. The desk clerk was congenial, which was a welcome respite after being held up in Atlanta traffic and another incident for an extra hour and half. Breakfast this morning was very good and the breakfast room was as neat, clean, and well cared for as the rest of the property. This is a "highly recommend" property.

"Great place to stay on your way to Florida"

5
10/11/2017

Can't say anything bad about our one night stay. Staff was great, had a nice breakfast the next morning before continuing our trip. My wife left her ring in the room and they found it and kept it for us to pick up on our way home. We will stay there again the next time we travel south in their area.

"Good except check in."

3
06/11/2017

The check in procedure was tedious. Over a half an hour. The young guy working the counter was nice but needed more training. Made the reservation through Best Western13 hrs. ahead of time and indicated in the special request 2 cats and to contact me if there was an issue with pet room availability. Received a call asking if we were arriving soon and I indicated about half an hour away. All good right? Not so much. No awareness of pet request, although it was there upon closer inspection. Given a key to pet room, except wrong key for room, room was not made up at 9pm. Back to office for right key. Once in the room, it was fine, clean and comfortable. One downside, noisy A/C compressor. Parking was very tight especially with light duty utility trucks there. A positive was breakfast. Real scrambled eggs, excellent sausage gravy, and very good bacon. Sheryl in the breakfast area was in a word, wonderful. An asset for sure.

"BW Inn Macon"

4
28/10/2017

This was a very pleasant stay. Very helpful staff. Very clean room and hotel appearance. Parking is slim though. Would highly recommend this hotel for anyone. Plan on booking again here. Did not meet anyone working there that did not have a smile and something nice to say.

"When "free" really isn't."

4
24/10/2017

Property did not honor Best Western's corporate policy of Worldwide free night redemptions. The check-in employee, while standing in front of a Best Western corporate banner stating such proceeded to charge me $5.00 for my points redemption. Not a lot of money, but seems dishonest to me. And, the checkin employee could not explain why there was that charge. It was around 6PM and after a 350 mile drive all we wanted to do was go to bed, so we paid the $5.00. Then the room he sent us to had not been cleaned. He then upgraded us to a nicer room.

"Macon Ga"

5
24/10/2017

We were truly impressed with our stay. Staff was friendly and helpful and room was extremely clean. Will be recommending this hotel to our family and friends. A big shout to all staff for making our stay enjoyable.

"Birthday Rest"

4
21/10/2017

Decided get a room here to rest before the birthday shenanigans. If you look at the picture, the room is very spacious. The bathroom very clean. Water is hot and the pressure was perfect. The shower head settings all felt good. The bed sheets looked brand new, pillows fluffy and the bed was comfortable. Best sleep I have gotten in awhile. The reason for me taking a star away, was staff. The front desk clerk was rude and had an attitude. Also check out is 11:00 but for some reason housekeeping felt the need to open (NOT KNOCK) my door at 08:36 and 09:42. Who just walks in a guests room without knocking or some kind of warning...TWICE??

"One of the best"

5
20/10/2017

Reasonable price accompanied by a pleasant smelling room (one of my pet peeves is odor, even if only musky, in the room), which was large enough to feel quite comfortable. Far enough from highway to shield road noise. Excellent choices for breakfast and included hot eggs, sausage, biscuits, gravy and pancakes; breakfast area was attended by a very pleasant woman. Also a comfortable off-lobby lounge.

"room was ok but.."

3
16/10/2017

Room was ok. by the time we got there there was no parking on our side of the building except handicap parking. Checked in got situated after unloading a car we didn't plan to unload. The room had a faint smell of pets thought it was just that the room had no ac running. about 4 hours later my son had an asthma attack (gets them around cats) packed up and moved on... Had places to be at a set time had no time to argue.

"Do not stay here"

1
15/10/2017

Bed was horrible. Front desk staff at check in was surly and not polite. Breakfast area way to small for size of hotel. Noise from I-475 was loud. No one on duty when checking out. Would never stay here again.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Please call the hotel to discuss this matter at 478-781-5300 Mon-Fri 8AM-2PM.

"Great place for overnight stop!"

4
15/10/2017

We stopped here on our way to Disney for an overnight stay. The room was large and clean. The beds were firm, but we slept good. They have a great breakfast room with lots of choices. We would stay here again.

"A Great Place To Stay!"

5
12/10/2017

We stay at this hotel when we travel between FL and GA a couple times each year. The staff is super friendly and accommodating and the hotel itself is very well maintained . The rooms are updated and clean as well. We like this hotel! A great value!

"My road trip stay in Macon"

3
08/10/2017

For the price, I found to room to be very appealing and comfortable. Parking was tight the first night of my stay as a double cab pickup with a trailer occupied several of the spaces. The receptionism could use some improvement.

"A Real Gem"

5
08/10/2017

A step off the interstate will get you into this quiet little gem with the Best Hot Tub I have ever seen. Great staff and caring owners make this a special place. Recent and on going maintenance has returned the property to nearly new condition adding to the value received.

"Noisy"

3
07/10/2017

This isn't a great location for a night of uninterrupted sleep. Every guest who arrives is easily heard through the hotel walls. You can hear the car doors slam and the cars honk as owners lock them. I chose this hotel because it is pet friendly, but it was so noisy that it was not a good option for a pet (he wants to investigate every loud noise outside).

"Good value"

4
06/10/2017

Just traveling thru Macon and stopped here for the night. Very convenient to the Interstate and a few restaurants were nearby. The room was comfortable, fairly new and clean. Nothing really stood out but then this was just a one night stay. If I pass thru this way again I would look at them first for availability because I felt were got our money's worth.

"Great hotel and I75 location"

5
30/09/2017

Great hotel. Food nearby with lots of choices. Hotel is fairly new. Everthing was awesome. Beautiful room. Very convenient for the I75 traveler. We love the Best Western rewards program. In short you can't go wrong with this hotel.

"Ok hotel - but not for business traveller"

3
30/09/2017

Hotel was adequate. Good pool if traveling with kids. Beds were hard, no feather pillows - so pillows were hot. Internet wifi was a right off - would disconnect every 2 min. Complained but got nowhere. When travelling for business this is a necessity not a luxury. This was my second time at this hotel. Always willing to give a second try, but not again. Was there 4 nights this time, 13 nights last time.

"Best Western Inn & Suites"

4
29/09/2017

The person that checked us in was really nice and helpful. The room that we reserved was bigger thanWe enjoyed our stay there. We knew that there was an indoor pool but to our surprise there was also a jacuzzi. It helped us relax. The breakfast was good too.

"Good but issues with unruly guests"

3
23/09/2017

This was a nice hotel for an older unit with outside doors to the rooms. We received a great deal of help from Shay on the front desk to get us into a handicapped room which I had failed to reserve originally. The problem was a very large group of young dancers apparently in town for a competition. They were middle school aged but were up practicing in the parking lot just outside our door well after 10:00 PM, were running and screaming outside the doors after practice and again at 7:00 AM in the morning. They showed a complete lack of respect to those of us who had been on the road all day and just wanted a quiet nights sleep. Although this was not the hotels fault they should have prevented it from happening during those night time hours.

"Traveling"

4
23/09/2017

We found this BW location perfect .We could walk to restaurants. It was very clean had a nice indoor pool. We felt very safe and all the people we met were very friendly. They had many stories about their Irma experience. The hotel was quiet, rooms large with quiet air conditioning. Selection at breakfast was very good. Food was hot and well presented. Very positive experience after two long days on the road.

"Yuck"

2
19/09/2017

We stayed here with our small dog. The room smelled like flea spray. The carpet and cloth chair were dirty. The beds were nice but it is an older hotel. Breakfast was good. I am surprised that AAA and trip advisor recommended this property. This is an older hotel that has had the beds renewed. I will NEVER stay at this property again.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Excellent Stay"

5
19/09/2017

Room was very clean and comfortable. Breakfast was great. We enjoyed the pool and spa. Great location, right off the by-pass with great choice of restaurants near by. Staff was extremely friendly and accommodating.

"Stay"

4
16/09/2017

Arrived after 6hr drive. Checkin was a bit slow as receptionist was on the phone, once of the phone was a nice welcome. Room was clean and nice size only down side was the fridge was very noisy. Breakfast was good with nice staff. Check out was fast.

"Excellent Experience"

5
15/09/2017

This hotel was a perfect place to stay. We had extremely clean rooms and a hot breakfast with many selections each morning. As evacuees from Hurricane Irma, we found the General Manager Christina and her entire staff compassionate and helpful. Our 5 night stay was comfortable and a surprise free dinner was provided for those of us who had extended stays. We would certainly stay here again and give this hotel our highest recommendation.

"Roaches"

3
13/09/2017

Two roaches found in bathroom and one on desk on the day of departure. Staff advised of problem on departure. Room was exceeding clean, staff excellent, was a beacon of light and a place to stay evacuating from Hurricane Irma. Would recommend this Best Western, I'm sure they will deal with this problem immediately.

"Best hotel experience"

5
05/09/2017

The staff was caring , they were a great help to everything they always were around they directed you to everything you might need , the place was clean always the house keeping was amazing ! We loved our stay

"Macon visit"

4
29/08/2017

Nice place and would stay there again. The room was clean and comfortable with a very good breakfast served to start your day. Only drawback that I saw was rooms were entered from the outside hallway and the second floor could only be reached by steps.

"Nice stay in Macon"

4
26/08/2017

Nice clean, comfortable room w/ easy interstate access. Silly thing, but the room had a really nice mini fridge with a very adequate freezer. This came in handy considering it was August in south central Georgia!

"Great stop!!!"

5
26/08/2017

My family and I were on a trip to Florida and needed a nice inexpensive place to lay our heads for the night...this place was PERFECT! This hotel was well kept, rooms were nice, pool was clean and the perfect temperature, staff was polite and accommodating, and the location right off 475 was very convenient. The continental breakfast was also top notch. There were many hotels to choose from in this area but for the price this one is highly suggested. We will remember this place to stay in the future.

"Nice place to stay."

5
20/08/2017

The motel was easy to get to from I-75. Rooms were clean,comfortable and quiet. Nice complementary breakfast. Wifi worked well. It's everything that you need for the night when passing through. Indoor pool and spa were good, too.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Thank you so much for choosing to stay with Best Western. We appreciate your kind review. We are glad to hear you enjoyed your stay .

"Updated and Clean"

5
10/08/2017

I am fanatical when it comes to clean hotels. This one was very clean. Staff very friendly. Room was updated. Breakfast was good. The eggs were real, not powdered. Price was fair. I will definitely stay here again.

ChristinaPalmerGM, Manager at Best Western Inn & Suites of Macon, responded to this review
Thank you so much for your kind words. We are happy to hear you enjoyed your stay . We are excited to hear we will get the chance to serve you again.

"Do not recommend "

2
09/08/2017

Staff is very friendly but needs updating badly and is not very clean. Hair in bathrooms. Rooms smell musty and air coming out of wall units is very musty and moldy smelling. Breakfast was ok. Very run down...only bright spot was the employees. Would not recommend.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We have already answered this same review . This is a duplicate.

"Nice clean rooms"

5
30/07/2017

Great location, right off the highway. The staff was nice. The rooms were clean and up to date. Breakfast could have been better. Not the best quality of food or a big selection. I would stay here again.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We have pancakes, real eggs, biscuits and gravy , sausage and/or bacon , fruit, cereal, sweets, bagels and toast, coffee and juice. In the future, please let the Staff know what you would like to see added and which items you ate that were not good quality. We are always looking for ways to improve.

"Vacation trip"

5
26/07/2017

This hotel must have recently been remolded. It was very clean and appeared to have been redone. The stay was awesome the tv was intermidant during the stay but not a big deal. I was very happy with the breakfast. I dont usually stay at best western but would stay again based on this wxperience

"Florida bound... overnight stay in Macon, GA"

5
24/07/2017

Excellent stay! Staff were very friendly and accommodating as we made a last minute decision that could not be help but bring along our beloved dog Callie. Was able to call the hotel and let them know we needed pet friendly room, staff gladly made adjustments to meet our needs. Rooms were very clean & comfortable and very cool even with the very hot humid weather outdoors. My sons ate the complimentary breakfast & were all smiles as this was a real cooked breakfast (gravy & biscuits, eggs, etc). Definitely would stay again and recommend this hotel

"Perfect for our quick overnight stop"

3
21/07/2017

We stopped here on a road trip to Florida from Illinois. The rooms were clean, the pool was nice, and the breakfast was delicious! Perfect for what we needed. The staff was also friendly and helpful. The only problem we had was we had to have our room keys re keyed almost every time we left the room.

"Clean and Friendly, but Breakfast is Awful"

3
21/07/2017

Date Visited: Friday, July 7 Pros: Inexpensive, clean, friendly Cons: Loud, breakfast Stopped here for one night on the way to Florida. It's a nice clean motel with very friendly staff, great lighting and nice décor. Even though it has outdoor corridors the area felt safe. The beds were not the most comfortable things, and we could hear noises from outside. There was a fridge and micro in the room as well. Breakfast however was awful! The room is so small that we almost couldn't find seats (opposite sides of a high top). There was no butter, not much food to pick from and the eggs tasted so bad we couldn't eat them. Good place for a night but take advantage of the fridge and just buy donuts!

"Not the best"

3
16/07/2017

Motel was average, and appeared clean. Would have given an excellent rating except the non-smoking room reeked of smoke and product designed to cover the smoke smell. It didn't!. Ther e was no elevator at this location so there were no other rooms available as we can't navigate stairs.

"Quiet nights sleep"

4
15/07/2017

Very nice and quiet with friendly staff. Very close to the Interstate but quiet. Many locations close to eat and shop. Easy access to the interstate with plenty of free parking. The staff was very helpful and friendly. The breakfast was very nice with lots choices of foods.

"Good Place to stay"

3
11/07/2017

This hotel has a great breakfast but if you are a non-smoker, do not take a smoking room. Smoke smell is unbearable! There is an indoor pool and Jacuzzi of which I am not a fan of simply because there was no opening, i.e., windows. I like to be outside when there is a pool. The breakfast is better than your typical free continental breakfast. They have a pancake making machine instead of the typical waffle one. Great breakfast!! I would stay here again!

"Really good"

4
11/07/2017

No frills but everything was as it should be and great value for the price. Very clean both in room and grounds. Front desk very efficient. Check in and out very fast. Did not eat breakfast so can't comment on that. Towels are basic but good size and soft and absorbent. Each bed was a queen and had 4 pillows. Bedding was not luxury but was soft and great weight. AC was SUPER cold and not very noisy. Hallways are exterior so you can park near your room. Request room away from front if road noise will bother you. Hotel is right. near interstate. Shower was great. Carpet and flooring were new. We were in room 201. You will be satisfied with this property.

"Great for price"

4
11/07/2017

Check-in clerk very knowledgable about area and promotions! Great service including helping with toilet situation. Surprised there was a pool and whirlpool at this price! Sadly, our room was on the end nearest to the highway (rrrrrooom-rrrrrrrooom) so request NOT to get that. Also, air took all night to kick in and woke up middle of night freezing. Smell in room of cleaning strong when we arrived. Great room with clean areas and well maintained!

"Excellent"

5
10/07/2017

Ms. Christina (Manager) and her entire staff show high standards of customer service. At Macon Inns and suites a traveler is feels more like a family member then a guest. Rooms are very clean and if you encounter a problem, Staff on duty will do their best to resolve any issues.

"Best quality hotel!"

5
02/07/2017

Over the past 3 years we have been staying in hotels from La Quinta Inn to Hampton Inn but, this hotel has changed our view in quality hotels in general. Will be returning to a Best Western for our next trip.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Thank you for your kind words. Welcome to Best Western . We look forward to serving you again and we would like for you to make us your home away from home in the years to come. We have almost 400 regular extended family members who stay with us year after year.

"Probably not again..."

2
02/07/2017

This hotel has two things going for it; 1) friendly staff at front desk and 2) warm water in shower. That's all. Rooms are worn, beds are like sleeping on wood boxes, air conditioner goes from not cooling room at all to freezing you out. We're not high maintenance people, but we will skip this hotel in the future. I'm a little confused where the previous good/great reviews came from.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We are sorry to hear you did not enjoy your stay.

"Bad Breakfast"

3
26/06/2017

The breakfast was not good. At other Best Western I had a great breakfast. The waffles were hand made by a human not a machine. Also the biscuits were homemade. The only reason that went to the hotel was because of the great food.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Unfortunately we do not have a kitchen as we are a small hotel. If you can provide the location of the Best Western you are speaking of we will be happy to call and speak to them. If they are making them homemade without an oven, we will be happy to so as well.

"Good stay"

5
23/06/2017

Good clean place. Kids loved the indoor pool. Need more dairy free options at breakfast. And label the items for food allergy sufferers. Need to have place people can smoke away from nonsmoking rooms. But this is our second stay at this hotel and we will stay here again. We recommend it. And the staff is very nice and polite.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We do have non diary milk. Please ask the breakfast attendant to get that for you . We can provide you an ashtray if you wish to smoke around the flag pole at the front of the building. We look forward to serving you again.

"Georgia Stay"

5
22/06/2017

Good clean place and the staff was very accomidating. Had a minor problem but they immediately took care of it without question. The breakfast was fresh with more than enough to choose from. Excellent location

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We are sorry to hear you had issues during your stay but we are happy to hear the Staff was able to correct it for you quickly.

"Good hotel find in Macon, GA"

5
20/06/2017

Excellent hotel in Macon, GA which is a good stop for travel from NC to FL. All aspects of this hotel were very good for the price charged. The only downfall was an inconsiderate family with kids knocking on doors after checking in at 2 am.

"Nice place"

4
19/06/2017

Driving from Ohio to Florida found this place on bestwestern.com , very hard to find a smoking room. Anywhere. Did not know that the doors were on the outside of holtel, so I was still able to step outside to smoke . Very happy with the service and room , would recommend this place to anyone!

"Best Western Chambers Ave Macon GA"

5
19/06/2017

Excellent hotel with clean rooms and friendly staff. Had a large group of family meet there for a birthday and was really impressed with the overall experience. You will not beat this place for a low cost hotel.

"My impression is not good"

2
17/06/2017

At check in I was greeted in the lobby by the overpowering smell of a disinfectant cleaner. Water tap on the bathroom sink in my room was not working properly so only hot water would come out of the tap. I had a good nights sleep but I came away thinking that this location is not very well managed.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We are sorry the Pine-sol was too strong. Hopefully , the sink problem was brought to the front desk agents attention so they could have our Maintenance department fix it.

"Good for a family of 5, this was our 4th or 5th stay at this property"

4
15/06/2017

We've stayed several times at this hotel on our way to/from Florida. The price is right (AAA discount!), rooms are adequate and clean, a/c is a workhorse. Check-in is easy, check-out is even easier, staff is pleasant. Indoor pool is decent, warm, plenty of towels--we never miss a chance to swim when staying here. Ms. Sheryl has been doting on us for breakfast every time we've stayed and is as warm as Georgia sunshine, like an auntie you look forward to visiting. The hotel is a comfortable property we've come to count on as a regular stop on our vacation adventures.

"More aptly "Worst Western!""

1
14/06/2017

2:30 in the morning the night clerk came pounding on our door till we answered. The problem? The "computer" could not remember which room we were in! So rather that not rent a room, he woke us up in the middle of the night pounding on our door!!!! Apologize? Nope!! Worst night ever! Worst hotel ever!

"Good hotel for the price"

4
14/06/2017

A good hotel for the price. The pool was heated which was great. Breakfast was good. Staff was excellent. I didn't realize this was a motel vs hotel and that is the reason for some of the low ratings.

"Very nice"

4
13/06/2017

Good accomodations for those travelling just across Atlanta to stop in order to pick back up to head further south (Florida). Nice area, quiet, and clean hotel and room. Will definitely use this hotel again for future travels. Kudos to the hotel staff!

"No elevator"

4
11/06/2017

We stayed here in March because of the TripAdvisor reviews. I didn't see any reviews that said there is no elevator. All the ground-floor rooms were taken because of a church tour bus group. We travel with a lot of stuff that needs to be taken into the room at night so it was difficult going up and down the stairs. We probably would not stay here again, but it was a very acceptable motel. Would also prefer staying at motels with no pets.

"Quiet and clean"

4
08/06/2017

Easy to find, seems to have been updated and to be well-maintained. Very, very clean; even the parking lot was spotless. Decent breakfast, staff friendly and helpful. Only thing keeping it from a five-star review is the staff rattling past my window at 6:30 AM with a wheeled trash can or cart. This hotel still goes on my repeat list.

"Great value for those traveling with pets."

4
07/06/2017

The room was clean, bed and pillows were comfortable. Microwave and mini fridge. Grass to walk your dog. Good lighted parking lot. Breakfast had a great variety. Pancake machine, clever! Staff was friendly.

"Pool was great."

5
07/06/2017

Staff courteous and helpful. Pool was locked, but staff opened quickly and let us in. Grandkids had a ball in the pool. They even used the Jacuzi. Room was clean, with two queen beds. Breakfast had a nice variety that even the kids ate.

"excellent"

5
05/06/2017

I stay at this hotel twice a year. I would not stay any place else in Macon, GA. The rooms are always clean. The staff either at the front desk or in the breakfast room as all very helpful. I travel by car twice a year. So, I know the good and the bad. This Best Western is the BEST.

"VERY NICE HOTEL"

5
04/06/2017

My wife and I were returning home from a trip to florida for my sons 18th birthday and his girlfriend and decided to stay somewhere in Macon, Georgia. We checked several hotels, needing one that was pet friendly and all were really expensive or they looked run down. So we decided to try Best Western. It was one of the best hotels we have ever stayed at. The price was very reasonable and the pet fee was only ten dollars. All the other hotels were $75 to $100 for pet fee. The staff was very friendly and helpful. Especially kyle who worked the breakfast area. He tried to make sure everyone had what they needed and that you knew where everything was located. I watched him explain to several customers how to use the pancake machine and he usually done it for them. The rooms were very clean and comfortable. I have a bad back and the beds were perfect. Even the pillows were soft and fluffy. We will definitely stay here again when traveling through the area.

"Got Allot For A Great Price"

5
30/05/2017

We needed a halfway stop on our way to Clearwater Beach Fl. Macon seemed about right so I checked Tripadvisor for reviews and made a reservation through Expedia since the reviews were positive and I liked the idea of a hot tub after a day's drive. When we arrived the motel was being updated. Parking lot was being re paved, parking spaces painted. Some furniture was strewn outside from the rooms and painting of the outside and the rooms was going on. My first thought was "oh no, great". Luckily they apparently had finished the rooms on one side of the motel and the parking lot so all worked out. Our room was like brand new and spotless. The carpet looked new, but there was no smell like you often get with fresh paint etc. We only stayed one night, but this is the best... Best Western I have ever had the pleasure of staying in and I have stayed in many. The bed was very comfortable too. The indoor pool and the hot tub are located in a separate adjacent building just a few steps from our room. We had it all to ourselves really enjoyed it. Breakfast was great with the BW waffles, eggs, bacon etc. BW really knows how to make a great free breakfast and this motel didn't disappoint. Lots of food places within a mile of the location and a shopping mall just up the road if you forgot something. I would stay here again if I ever pass through this area again. Highly recommend!

"Our favorite"

5
30/05/2017

We topically travel through this area once or twice a year. Whenwe found this particular motel, we stopped looking for another because we were extremely satisfied with the facilities and services. In addition, it is very convenient to I-475.

"Excellent one night stay for us"

5
27/05/2017

Room very nice and clean for an excellent price. Had a small problem during booking about 3 weeks before arrival; but, Manager corrected problem at check in. Hotel very close to Walmart and many resturaunts.

"It's a peach!"

5
27/05/2017

Due to severe weather conditions, we arrived much later than anticipated (2:30am). We called and we're assured our room would be held until our arrival. Upon check in, we were given a late checkout which was greatly appreciated. Clean, comfortable and great customer service. This place is a peach!

"Not a bad hotel but service is lacking"

3
26/05/2017

We arrived from Michigan around 12pm on May 13th and I had asked my husband to go in and ask if the room was ready so we can relax. When he went in they said the room is ready but check in isn't until 2pm. If the room was ready why couldn't we check in a little early? After 33 hours of no sleep, it was frustrating to have to find something to do while waiting as we had already ate lunch. At 1:50pm I had gone in and asked if we could check in. The person at the desk looked at the clock and was like check in is at 2.... but I guess I can check you in early. Great! Only it took her 20 mins to check me in because we originally requested a crib and then I cancelled it but she still charged me for it. It took a while for her to figure out how to reverse the charge and I don't think I ever got my $10 back on my card. The room was spacious and clean. The bed was awfully hard and uncomfortable. It suited our needs for one night.

"Small hotel but very nice."

5
22/05/2017

Second time we have stayed here. Very clean, large rooms and nice friendly staff. Breakfast was one of the best we have had. The lady working there was the best. We will stay here on more if our trips. I recommend it,

"Great Hotel for overnight stay"

5
20/05/2017

We stay at this hotel when we are on our way to Florida to visit our daughter at college. The rooms are always clean and staff friendly. Breakfast is the usual with hot foods but it is very good and the women who works the breakfast room is friendly and helpful.

"Overnight stay on I-475"

5
19/05/2017

Great overnight spot & easy access. Haven't hoteled it much since owning a RV but this was good. Didn't get to use pool or whirlpool but checked it out & wanted to use it, what a great setup. Being from Ky. it was nice to see a Bourbon trail brochure in the lobby

"Fair"

4
17/05/2017

Overall I enjoyed my stay. Would stay again. Stay there once before, was empressed with how quiet the room was, also pet friendly is an added feature for when I travel with my husband & pet. The location is about half way from our home in Fl to our home in NC.

"Clean, affordable and convenient"

4
11/05/2017

A nice clean and affordable motel that looks good and is right off the freeway, so you can hear the traffic. It has all the amenities with an indoor pool, free breakfast, WiFi and is pet friendly. This is a nice place and a good value.

"Seasonal traveler"

4
02/05/2017

Clean room. Nice breakfast. Friendly staff. We did have a delay during check in. Phone calls interrupted process. She could have used some help. I have a loyalty account and used a $10 reward and AAA card to reduce the charge.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Anytime we are with a guest and a phone calls comes in we always ask them to hold while we continue with the guest in front of us. Hopefully that did not delay you too long. Congrats on the reward. Every little bit helps . Thank you for your kind words and for choosing to stay with Best Western.

"conference"

4
02/05/2017

very nice hotel was too please that I had to pay more this time considering I stay annually at this hotel. love the beds very comfortable. nice hotel wonder if it was under new management didn't get discount usually get

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Thank you for bringing this to our attention . Please check your card ending in 8910 for a refund in the amount of $36.96. We appreciate your business and look forward to serving you again.

"The best place to stay in Macon."

5
29/04/2017

We have been coming here for several years every 3 months and it gets better every time we come. We highly recommend this motel. The staff as well as the accommodations are the best of most any motel we have ever stayed in.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
Thank you for being 1 of almost 400 regular family members who stay with us on an every year basis. We try our best to keep improvements going almost constantly. We are happy to hear they are being noticed. We appreciate you so much ! If you ever need anything at all, please don't hesitate to ask.

"Great place for an overnight stay"

5
24/04/2017

My wife and I traveled from Jacksonville, Florida to Chattanooga, Tennessee over Easter weekend. Since we were getting a late start on the Thursday before Good Friday, we figured we'd stop a little further than half way, and Macon was a good place. We had chosen the I-475 Bypass section of Macon a couple of times before and felt comfortable with it, but in the past we had our dog so our choices were limited. This time we didn't. We selected the Best Western Inn & Suites because of its ratings and its price. We also selected a King Room with a whirlpool, so we could relax from the hours of driving. GREAT SELECTION!!! The room was very quiet, the bed was comfy, the FREE breakfast was very good, and the whirlpool was just what the doctor ordered. We will certainly stay there again on our next trip!

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We are glad the whirlpool hit the spot. We do take dogs as well, however, they are limited to certain rooms . If you choose to stay with us again with the pet , the additional cost is $10 per pet , per night.

"Great bang for the buck"

5
23/04/2017

This is the second time I have stayed at this hotel - another pleasant experience, clean room, and the breakfast attendant alone is worth staying here! They also helped me get a first floor room, even though I didn't request on my initial reservation.

ChristinaPalmerGM, General Manager at Best Western Inn & Suites of Macon, responded to this review
We do recommend calling the hotel prior to arriving if you have a special request. We are happy everything worked out for you but on busy nights we may not have what you are looking for available.

"Nice Surprise"

3
18/04/2017

Sometimes I am nervous about staying at an older motel. This hotel was in the right place and at the right price for my needs. As we drove up, my wife said, I'm not staying here if it's a dump! Surprise, Surprise, Surprise! This is not a dump. The receptionist was pleasant and efficient. The room and bathroom were very clean, the beds were comfortable. Not much more to say. We will stop here again as we travel I-75.

"Destination Florida"

1
10/04/2017

This was the worst place we stopped at in 7 years of traveling south. Do not plan on staying there again. Will be staying at La Quinta Macon. The room was dirty, phone did not work, the bed was very uncomfortable & made a loud noise every time you turned in it! Also I had a voucher for a free night & the clerk didn't know how to do it. I don't blame her, I don't think she was trained to do it. However she couldn't get onto the site to see if she could figure it out!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
I have also responded to you via our Best Western survey previously. Your voucher was for 16,000 points and our free nights are only 12,000. The voucher would not process due to that . Stephanie asked you if you wanted her to call Best Western to put the 16,000 points back onto your account and then we could take the 12,000 points off of your account directly but you told her no , that was okay, you would just use it some other time. We are sorry you had difficulty .

"Dissatisfying and not up to usual standards"

2
09/04/2017

Room was second floor with no elevator making it difficult to haul heavy luggage. Thin doors and walks and no heat on cold night. Internet too weak. Breakfast was good with real eggs. A nice surprise for sure

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
All of our rooms are exterior . We do have a/c units in every room . If a guest is having issues with the heat we do have maintenance on Staff if someone brings it to our attention.

"Quick Stop on Way to Orlando"

4
04/04/2017

We make the Best Western on Chambers Rd in Macon, GA our normal stop on our way down to Florida from Indiana. We stopped here with another family this time. We had 2 rooms. Check-in was quick and friendly. They put us in rooms next to each other. The kids enjoyed the pool after a long 11 hours in the van while us adults relaxed. The room was very clean and looked like it had new carpet and I liked the hardwood looking linoleum flooring in the sink and bathroom areas. Beds were comfortable. It was an affordable quick overnight stay. The continental breakfast was well stocked though the eggs leave a little to be desired but loved the pancake machine. Would recommend this place to anyone to stay on their way to Florida.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
THANK YOU so much for being 1 of our almost 400 regular guest. We certainly enjoy serving our extended family. We do have new carpet and tile on all of our guest rooms. We appreciate you noticing and commenting on that . Our eggs are real . We scramble them ourself. The next time you are here please talk to Christina and let her know what we can do to improve on those. We hope your family has a very happy Easter .

"Awesome experience!"

5
21/11/2016

We stopped for the night and was pleasantly surprised about everything, from the room, breakfast, comfort . . . everything was wonderful and we hated to leave! The internet was fast and the beds were very comfortable. The room was really clean and the breakfast was very good, too! If I'm ever in the area again, I'd stop here again!

"Clean and Quiet"

4
21/11/2016

Very well maintained, clean and peaceful; polite staff, easy access to highways and tourist attractions. An older building with nice updates and attention to detail in modernization. The indoor pool building was very clean. Well maintained landscaping. Outdoor entrances to rooms made it easy to unload and load up.

"Thanksgiving trip"

5
19/11/2016

Very impressed with cleanliness, lovely well kept grounds, staff very friendly and helpful. The beds were amazingly comfortable, great pillows and wonderful adjustable shower head and water pressure. Free breakfast buffet with hot and cold choices. Would definitely recommend this hotel.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Happy Thanksgiving ! We certainly appreciate you spending it with us ! Thank you for taking time out of your day to write such a kind review.

"No sleep"

2
19/11/2016

I was given a smoking room after telling them I prefer nonsmoking. The room was dingy and smelled like an ashtray giving me a massive headache. The noise from the interstate and quality of the bed made it a completely restless night.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry to hear you had a bad stay . However, when you book your reservation online and book a smoking room we are not always going to have any non smoking rooms available by the time you arrive at the hotel . We always recommend calling to assure you get the room type you want.

"Great location and breakfast "

4
12/11/2016

We stayed on a trip from Michigan to Orlando, longer leg first day allowed us to get in Orlando just in time for check in 3pm. Located close to shopping and good restaurants. Hot breakfast was very good, good service, room was ok, nice shower.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for choosing to stay with us. You are right, Macon is about half way to and from Florida to a lot of different destinations. We are happy to hear you enjoyed the breakfast and shower. We get a lot of compliments on the shower heads that you can adjust.

"Good place, nice service "

4
05/11/2016

Stay 2 nights, the breakfast was good & the employees were friendly. The rooms were clean. We use the spa and pool that was good too. The breakfast had pancakes, eggs, oatmeal, apple & orange juice, grits, yogurt, milk, bacon & sausage. Very good. Not far from downtown Macon.

"Macon"

5
01/11/2016

Great and very comfortable beds. Excellent breakfast with lots of country food.. Close to the Macon mall and other shopping and the interstate to go north or south. Pet friendly. Indoor pool was nice also.

"pet friendly"

4
27/10/2016

not the Hilton, but a decent place to stay if you have a pet. Staff were very nice and attentitive. Breakfast exceeded my expectations. Were resurfacing parking lot and noise and smell were not good. Overall it was good.

"Macon"

4
26/10/2016

Very good breakfast, hot, most do not have bacon and this one did. Great beds and very comfortable. Too much noise from upstairs bumping from the ceiling/floor. There was a party going on. Rooms are clean, checkin clerk very nice. I needed a handicap room and it was a very nice bathroom with the handrails.

"PLEASANTLY SURPRISED!"

4
18/10/2016

On our way to Florida, we stopped here for the night. The room was very nice and clean. The staff was very friendly and helpful. But what surprised us was the 'free' breakfast, one of the best I've experienced on our trips on the Florida/Wisconsin trek since we've been doing this for the last few years. I don't usually leave a tip because....well most are not very good, but the lady in the breakfast room was very sweet, offered to make our waffles and refilled the coffee, (really good coffee!!), the eggs were hot and good biscuits.

"Wonderful Hotel"

5
17/10/2016

Excellent staff that takes good care of your needs. Manager Christina, is helpful and very friendly. Staff is efficient and friendly also. Wonder decor. comfortable beds and a great HOT breakfast with many choices.

"Exceeds expectations"

5
15/10/2016

This is the second time this year we have stayed here. Clerk, whose name is Mark, took care of people ahead of us then started on us, the phone rang, he answered and said he was with customers and please hold. FINALLY someone with sense. Room looked clean and smelled fresh. Beds and pillows were good. Nice size flat screen TV. . We were in a handicap room as they were short on rooms due to tile replacement in 8 of them. Did not use the pool this trip. The laundry room was next door and they were running their cart and banging the door at 2 a.m. and by 6 a.m. housekeeping was in full work mode. Breakfast was pretty good. Check out is quick...put the key card on the ledge inside by the window and close the door.

"Dog Friendly, but..."

2
13/10/2016

Reserved a room here for 2 adults and our small dog. We usually pick Best Western because they are pet friendly. The room we were given turned out to have a terrible odor of pet urine. The hotel was booked solid because I-95 was flooded and traffic was heavy in this area, so no other place to go at that time of evening. The sheets appeared clean, so we stayed. After about 20 minutes of walking around on the carpet in our bare feet, we noticed that our feet became covered in filthy grime off of the carpet. This hotel was redoing their bathrooms to new tile. Our dog started itching terribly about 3:00 o'clock in the morning. Got really scared about fleas, but did not actually see any. Breakfast was about a 2 on a scale of 1 to 10. I let the front desk lady know upon check out about the 2 major conditions of smell and filthy carpeting. She seemed to know and said they were upgrading. Sorry -- not good enough. If you are remodeling, take a few rooms out of service and do them 100% -- don't have guests stay in dirty conditions. Will not stay here again.

"Any port in a storm?"

1
11/10/2016

For the first night of hurricane Matthew this was the only hotel I could find to book. Thank goodness it was only for one night. The room was more depressing than my house with hurricane shutters.So dark and shabby, with an entrance to the parking lot. The neighborhood, if you can call it that, was a mess o cheap motels and horrible traffic, and did noteven seem safe. Never again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Barbara K, We are sorry to hear you did not enjoy your stay. We hope everything was safe when you returned home after the Hurricane.

"Just passing through "

5
09/10/2016

We stayed here for one night on our way to Florida. The motel is the kind with the exterior walkways. Our room was clean and comfortable. Showers had good water pressure and hot water. We didn't hear any noise from the outside or rooms next door. Breakfast was good and hot. We'd stay here again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Lyndsey E, Thank you for choosing to stay with us recently. We are happy to hear you enjoyed your stay and you were not disturbed by Hwy. noise or other guest. We are excited to hear we may get to serve you again in the future.

"Enjoyed our stay"

4
08/10/2016

3 Adults traveling were able to get 2 comfortable queen beds. The room had a microwave and a good sized refrigerator with a freezer. The hot breakfast had many options and the attendant kept the area very clean and stocked. Room was clean and attractive.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Linda C, Thank you for choosing to stay with Best Western recently. We are happy to hear you enjoyed the guest room as well as the hot breakfast. We hope to see you again !

"A nice stay, but rooms are showing their age"

3
06/10/2016

The BW is in a convenient location, even on a major road it is a quiet place, but...our room was showing its age. Plumbing in the bathroom had been poorly repaired, Had a bit of trouble turning the shower on and off. A/C unit had a "ring" to it when running. On the plus side the free breakfast was one of the better we have found in a BW. Well prepared and hot, yes the typical BW fare, but nice staff and clean. We will stay again as we pass though.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
James L, Please contact the hotel directly to discuss the plumbing and shower issues you experienced while you were here. Thank you for the kind words regarding our breakfast attendant. We are happy to hear you enjoyed the hot breakfast before getting back on the road. We are glad to hear we will get the chance to serve your family again in the future.

"On our way west "

5
02/10/2016

Very clean, quiet and comfortable. Best stay of our 5 day trek to Wyoming. Even had a hot breakfast. Very friendly staff. Lots of pillows with comfortable beds and linens. Plenty of parking. It was convenient to our Highway yet far enough away so we heard no road noise. Would stay here again in a heartbeat.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Jan T, We are thankful to hear we were the best of all of your nightly stays. We strive to treat each and every guest like our extended family. We are glad to hear we will get the chance to serve you again in the future.

"Really nice"

5
02/10/2016

Great stopping point on way south..night staff was friendly upon checking in..room was really clean ,bed very comfortable..morning staff also friendly, great breakfast to get back on the road..great value

"Clean and comfortable, EZ on/off the Interstate"

4
01/10/2016

Two Adults stayed one night in King Bed size room on the 2nd floor. The room was clean and comfortable. Front desk was friendly and had our room ready when we arrived early, which was a nice bonus. Would stay here again.

"Quality stay comfortable price"

4
27/09/2016

Good place to stay. Friendly and accommodating staff. Good choices at breakfast. Stayed in handicapped room. Functional.Will have a dog on the way back ,adequate dog area. Good choices of restaurants around

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Sherry h , We are excited you will be bringing your Furbaby so we can give him treats and spoil him. Please let us know when you are returning so we can save a handicapped room for you . We look forward to serving you again.

"September 2016 stay at Best Western Macon"

5
26/09/2016

Excellent amenities. Bed was comfortable. Both Microwave and Refrigerator in room. Flat screen TV. I was very comfortable in this room. I enjoyed the complimentary internet access. The breakfast was complimentary and met my expectations.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Dorothy W, Thank you for choosing to stay with us recently. We are happy to hear your room was comfortable and you enjoyed our hot breakfast. We hope to serve you again.

"Hanna "

5
24/09/2016

Stayed for a couple of nights for the Gabba fest. Hotel staff were very friendly from the moment we checked in to having breakfast and talking with Vicki. The food was great and our hotel room was very clean.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Jackie C, We are happy to hear you enjoyed the Gabba Fest. I hear it is getting bigger every year. However, we don't have a Vicki that works here. Maybe the Best Western on Riverside Drive? Regardless, we are glad you had a great stay.

"Great Service"

5
21/09/2016

This hotel was very clean easy to get to and had a great staff. Everyone was amazing. The hot Breakfast was great and had everything you could ask for. Overall great experience. I would recommend them to anyone

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Casey W, Thank you so much for all of your kind words. We are honored you chose to stay with us recently. We hope to see you back again if your in this area.

"Father grandpa "

5
20/09/2016

Great place polite people clean rooms breakfast is GREAT ladys in kitchen area are very very nice also ken at check in a worker i would of wanted in my business but im retired now and love it at 58 thks macon

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Colliercounty, We are happy to hear you enjoyed your stay . Now that you are retired I'm sure you are traveling much more. Have a great Fall and we hope to see you again.

"Even though this place is pet friendly, don't do it to your dog!"

1
19/09/2016

Had a reservation, checked in about 11pm after driving all day. Lady at front desk was very nice. That is the good. Room had a VERY strong cleaning fluid odor. Went to bed right away , but woke up itching later. Realized there were fleas! We didn't have a dog. When I asked for a refund in the morning, I got $11 discount...not good enough!

"BW Macon GA by pass"

4
18/09/2016

We stay at this BW site when traveling I-75 North & South for several years. If traveling North thru Atlanta leave around 9am and when reaching the Atlanta area get into the HOV lane until the end. The HOV lane is great going North or South and is less stressing. Try to avoid the going to or from work travelers by choosing an off hours to go thru Atlanta.

"Great stay. great service, great value"

5
11/09/2016

Been staying at this BW for over 12 years. Always clean, great . For seniors. it is a great value. The prices fit to our budget very nicely and we can relax at a very comfortable place. Since they have gotten new bedding, it is to die for. I sleep so well there, I want to take it home.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Joan F, Thank you so much for being a valued loyal guest for so many years. We will have new tile in the bathroom in all of our guest rooms by the beginning of November 2016. Please take a moment to let us know what you think the next time you are here. We have been honored to serve you for the last 12 years.

"Nice find!"

4
08/09/2016

Enjoyed our stay. The staff was friendly and very helpful. They even allowed us to park our motorcycle under the front awning. Breakfast area was very well managed. Our bed was comfortable and the room was clean. Felt it was a bargain for the price.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Linda D, We were happy to accomodate you with allowing the motorcycle under our front awning. We are happy to hear you enjoyed your stay with us. Please come again.

"You Get What You Pay For"

2
02/09/2016

Reserved this room on our way home from Ohio and used our Best Western Points (Platinum Member) to save some money. Based on the reviews, we assumed it was a nice hotel. It was actually a real dump. The room was dirty (icky hairs in the bathroom and bathroom area). We tried to take our kids to the pool only for the management to kick them out after ten minutes (in their broken English they said it was closed). We were kind to these people explaining the kids needed to dry off but they ran us out.The location was awful and none of us got sleep because we were scared. Should not be considered a Best Western Hotel. Motel 6 is probably a better choice.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Lara T, We are sorry you were inconvenienced . We do advise each guest at check in what our pool hours are. Unfortunately, our housekeeping Supervisor is up at 6am to get the pool ready and open by 6:30am. Therefore, when it's time for the pool to close at 10:00 p.m he is extremely tired from his long day and ready for bed.

"Excellent value"

5
24/08/2016

My spouse and I stayed one night on our drive north. It was perfect for us: well maintained, clean room, comfy bed, modest price. Our room was really CLEAN- not a fleck of mildew in the tub, not a drop of anything in the mini-fridge, not a piece of lint on the carpet. There were damask type sheets in the bed and fluffy towels in the bath. No odors, despite the ridiculous humidity of this area. The grounds were clean too- zero trash. Not even a cigarette butt. The free breakfast was more than good- tasty, warm, fresh. If you must find downsides, you have to look off the property itself. A couple of nearby buildings are in disrepair, the local Waffle House has some scruffy clientele and the trucks of the nearby freeway create a constant dull roar. Inside our room that all was completely irrelevant. Enjoy this place--a business that delivers quality at a modest price.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
IWU_Mom, Thank you so much for such a great review on your recent stay. We are happy to hear you enjoyed the room as well as the hot breakfast. Please come again !

"A really good place"

5
17/08/2016

Just stayed one night, but it was exceptionally clean and well run. Not too far from anything and easy to get to. Beds were great, room was large and Clean. Breakfast was good and the lovely attendant ( whose name I didn't get) even makes your waffles if you like. A very pleasant place and one that the owners and managers should be proud of.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Mick S, Thank you so much for this kind review. We really appreciate you choosing to stay with us recently. We strive to make each and every guest feel like family. We hope to see you again .

"Never again!"

1
16/08/2016

We stayed here for one night....one night too many. The front desk staff was friendly....no problems checking in. The room on the other hand was old, smelly and the neighborhood was scary! Got into our room, smelled of very strong cleaner. Bed was so so. Appeared to be clean. The tv did not work...had to wait for maintenance to fix it. Took about 2 hours for maintenance to show up. Area is not safe in my opinion. Next to this best western was an econolodge. Viewed sketchy activity by people staying there. It appeared the individuals staying there were not travelers. We had concerns for our moving truck we had parked outside. Go to another hotel in another town!

"Pleasantly surprised"

5
12/08/2016

The room was clean, well maintained & appeared to have been recently remodeled. Service at check in, check out & at breakfast was cordial & efficient. The location is very convenient to the interstate & local restaurants. I will definitely stay there again & will recommend it to others.

"Over night stay"

4
09/08/2016

Clean and neat. Best Western always my first choice on the road. Plenty of hot water, good breakfast, convenient location. Restaurant close by and gas station too. Indoor pool and had a quiet side of building.

"Traditional with Drive Up Room"

5
09/08/2016

The hotel is conveniently located to interstate and many restaurants and convenience stores. A Wall Mart is close by for those of you who like "Wally World". The motel is an older style one but has a great staff to keep it in excellent shape. Breakfast is varied with cold and hot items and front staff is seasoned and professional. I stay here a lot on business trips, and I believe the hotel offers excellent value for me.

"Great place to stop"

5
09/08/2016

We just needed a quick stopover on our way down to Florida. This was a great choice as we had a 2 queen suite which was perfect for our family of 6. It was quiet, safe, and easy to get to off the interstate. The breakfast was good too--something for everyone with some basic carb breakfast items, fresh fruit, bacon and eggs, biscuits and gravy, and juices and coffee. The attendant was quick to replenish anything running low. Friendly staff, reasonable rates, and comfortable beds. I would stay here again if passing thru.

"missing item"

4
07/08/2016

stay was wonderful except for the missing item .they acted like I misplaced it .I do remember leaving on dresser.Shaddy looking guy cleaning the rooms that's about all I have to say about that pool was great so was the hottub

"Best TV EVER!"

5
03/08/2016

When I get a room for 1 night the object is sleep and 3hrs of TV. I also look for nearby food/drink. This property appears to be a 1st gen Hampton Inn rebranded to a B/W. Upon arriving to the area, (after not having lunch), I was REALLY hungry.So I spotted the hotel from I-75. Then saw a Cracker Barrell at the next signal east of the hotel. If you turn left (and go up the hill you'll find several more eateries and a Kroger store). Within 100yds of the hotel on its road,is a Waffle House (a southern favorite). Upon checking in I noticed it had exterior hallways , ZIKA,ZIKA ZIKA!!!(THANKS media).( Just stay inside after dusk). The property has a indoor pool which I don't use but looked inviting. The TV had 50-75 TV channels (ALL HD)!!! Channels I don't even get at home. On my stay there was an issue with really slow WIFI (which surprised the desk clerk). Since I needed to make the next reservation (if you don't have one you'e basically the same as homeless),Because of that, I had the shakes so bad I couldn't even double click the mouse. He patiently helped thru the problem The breakfast bar had the BEST eggs in a hotel I can remember,(HMM butter!!).along with sausage muffins etc.

"Heading to FL"

5
01/08/2016

My husband & I have stayed here before on our way to FL & decided to again this yr., because of the quality & price. It has easy access from I-75. It is close to good places to eat. Think you will find it a bargain.

"it was OK."

3
30/07/2016

Not a bad place. I think we paid like $89. It wasn't bad, probably a good spot to stop if we had brought our dog. Super friendly staff, breakfast could have had more selection, but it was complimentary! It's just older and needs some updating... but good for the value. I would stay here again but my hubby said he wouldn't....

"GREAT PLACE TO STAY"

4
26/07/2016

Great place to stay but the parking area is tight if you drive a full size car or van. But, the breakfast makes up for it because they have the best person I have ever seen in charge of the breakfast area. She made each guest feel like they were the only person in the breakfast area and she was there for your ever need. Her smile and cheerful personality lifted everyone's spirit. What a great person to start your day with!!!!!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
stephensJ4415FX, Thank you for choosing to stay with Best Western Inn and Suites. We appreciate your kind words regarding Ms. Sheryl. You confirm the reason she received "Employee of the Month". We hope you to come see her again in the future.

"Great Stay"

5
25/07/2016

Customer service was excellent from phone reservation, check in /out, breakfast attendants....Clean rooms and everything functional. I would recommend this hotel for one or multiple stays. Easy access from Interstate 75.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
sanpau1, Thank you for taking the time to review our hotel . We are happy you chose to stay with us . We would love the chance to serve your family again in the future.

"*Potential Hospital/Death risk due to Anaphylaxis/Allergies to Pet Dander in rooms"

1
25/07/2016

I call the 800 number for Best Western (because I was recommended Best Western Hotels by AAA, of which we are members) to get information about these hotels. We have always stayed at Sleep Inns with NO probelms what-so-ever. We have severe allergies in our family to foods and animals. Most hotels do allow animals, however most also have rooms where animals have never been for those of us who have severe allergies. I was told by the CSR at the 800 number that every hotel should have rooms where animals have not been. It turns out this hotel has NO rooms that animals have not been in. (Gee, I'm glad I asked because had we reserved a room and a family member died in the night due to severe allergic reaction, can we say MASSIVE lawsuit?) The manager said they don't turn away anyone who has an animal--that's great for animal lovers who don't die from the dander--but not good for those of us who have anaphylactic shock from animal dander. Don't get me wrong--I love Fido as much as you--he's fluffy, he's cute--I wish I could hold him, but I go to the hospital if I do, or if I come in contact with his skin or hair or saliva. This chain should have better rules about having rooms which have never been visited by animals over all. I never have a problem at Choice Hotels like Sleep Inn or Comfort Inn. Never been sent to the hospital once while staying at a Choice Hotel. I guess I'll return my business there.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Heather B, There are Best Western hotels that do not allow pets at all. We are sorry that we take pets and were not able to honor your request. In the future please call 1-800-528-1234 and they should be able to locate a hotel where it is safe for you to stay .

"Great Stay"

5
20/07/2016

Our family of six had a great overnight stay at the Best Western Macon Georgia off the 475. Everything was very clean and satisfactory. Beds were very comfortable and the wifi and cable were excellent.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Barbara B, Thank you for your time in writing this review. We are happy to hear you had a pleasant stay. Thank you for choosing Best Western Inn and Suites .

"Excellent Stay, best breakfast attendant"

5
19/07/2016

We arrived at this hotel rather late. Mark, the front desk clerk was very pleasant and check in went accordingly. The property is well managed and kept well. The room was extremely clean and the beds were very comfortable. The room came equipped with a flat screen television, mini refrigerator, and microwave. The bathroom was very clean and the shower provided great water pressure. WiFi was a bit spotty, but it was no problem. The hotel is very small however it does offer an indoor pool and fitness center. Breakfast was above average and the number of choices were endless. I have no complaints about my stay. Stephanie, the morning clerk was also very pleasant and knowledgeable about the surrounding area. Ms. S. the breakfast attendant has a wonderful attitude and loves talking to the guests. She even asks what guests want to eat and personally serves them. I would expect this level of service at a full service hotel. I was very impressed. Congrats to Ms. S. on Employee of the Month.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
James, Thank you so much for your compliments on our Staff. We are happy to hear you had a pleasant experience. We hope to serve your family again !

"Overall good "

4
17/07/2016

Very happy with my staying at this hotel , price was right, clean rooms ...an unpleasant odor when going in the room but will go away with personal perfume. The breakfast was the best , a lot to choose from and the lady in charge was a doll . Will stay at best western hotels again in the future . The person at front desk looks like he may need an energy drink , kind of slow and not too friendly but I will not rate hotel for this . I will recommend and will stay again in the future on my regular traveling .

"Pet Friendly, Great Service, Spacious Lobby"

5
15/07/2016

Very please with this pet friendly hotel. Both check in was very smooth and I would definitely stay at this property again. Breakfast was typical but the service was outstanding the server was very attentive.

"Okay"

2
15/07/2016

It was okay for the money. The beds were awful, extremely noisy (bad Springs) and uncomfortable. The floors were very dirty, but you should assume all hotels are that way. The only real good thing was the hot breakfast. I would spend the extra money and stay somewhere a little better.

"The BEST hotel I have ever visited!"

5
13/07/2016

The staff was the friendliest; the shower had the hottest water I could use; the sheets were the softest I've ever slept on; the A/C was the coldest and was on and running when I arrived. Even though the hotel is right next to the highway, it was the quietest I have ever experienced at any hotel I've stayed at.....This hotel is an award winner for sure!!! I HIGHLY reccommend Best Western Inn & Suites of Macon!

"Macon "

4
09/07/2016

I booked two rooms for my family. Beds were comfortable. .2 Gueen in each room.We were close to the Indoor pool/hot tub. GREAT BREAKFAST each morning!! Convenient location Quiet area and very Friendly Staff!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Susan S, Thank you for taking the time to write a review on your stay. We are happy to hear you enjoyed our pool and whirlpool as well as our hot breakfast. We hope your family is having a wonderful Summer !

"Business"

4
06/07/2016

It met the requirements for my purpose. Close to what I needed. The room was clean, smelled fresh, quiet atmosphere. Customer service was great. I do plan to book again in for November. I was accommodated downstairs due to my military injuries and that was a plus.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
U268HJangelac, Thank you for choosing to stay with us . We are happy to hear we were able to locate you a room on the ground floor. Those rooms are very popular so if you know when you are coming back , please call us so we can save one of those for you again. We appreciate you coming back to see us a second time. We look forward to providing the same great service to you .

"Still Cheerfully Pet Friendly in Macon"

5
06/07/2016

We have reviewed this hotel a number of times and the reviews have always been favorable. Once again we stayed at the Best Western, Chambers Road on May 27, 2016. Several times a year we pass by Macon on our way to the N.C. mountains or other places and since we travel with our dog, we require a pet friendly hotel. Time and time again we return to this hotel to find it well-maintained, clean, comfortable, reasonably priced and with a very good included breakfast. While we don't need anything fancy while overnighting in Macon, we do hope for a reasonable degree of "cheerfulness" and we find that here. We have stayed in a number of pet friendly hotels elsewhere that while fulfilling our basic needs, are run down and a bit depressing. We will continue to return to the Best Western, Chambers Rd.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
William G, Thank You , Thank You , Thank You so much for your loyalty to us. We appreciate you !! Thank you for taking time out of your day to write such a positive review . If you ever have any suggestions on improvements , please bring them to our attention. We are always looking for ways to get better. We hope your family enjoyed your July 4th Holiday. We eagerly await serving your family again !

"Regular stopover while traveling"

5
06/07/2016

Regular stop for us as it's about halfway between home and parents house. Great place for families at a reasonable price. Pool is nice and open year round. Beds are great and rooms are clean. Also, they have one of the best free breakfasts for a hotel that I've had.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Steven Q, We are ecstatic to find out you are one of our many regular loyal guest . We appreciate you so much ! Thank you for taking the time to write a review . If you ever have any suggestions on improvements we would love to hear them anytime. We hope you enjoyed your July 4th Holiday.

"macon stopover"

5
04/07/2016

While driving from Tennessee we targeted Macon as our halfway point. WE we were pleased to get lodging at this BW on Chambers road after reading reviews. Rooms were nicely appointed, great tv, indoor heated pool and large well kept spa, adjoined the fitness center. There was also the full hot breakfast avaliable the next morning, and 24hour cofee in the lobby. Several restaurants available at very short distances and easy on and off highway make this spot exceptionall atttractive. All service people we dealt with were pleasant and efficient. We would highly recommend this hotel .

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
956ernestr, Thank you so much for taking the time to write such a positive review on your stay with us recently. We are happy to hear you were able to enjoy our pool, whirlpool, breakfast and coffee. There are numerous Restaurants within 3 miles of the hotel. We hope you found something you liked close by. We appreciate your recommendation so much and we hope to see you again as well.

"Stopped while traveling "

4
03/07/2016

We stopped here while traveling because they allowed dogs. It was clean, the free breakfast was good. The service was great. It was cheap. There really wasn't anywhere to walk to dog though. All around good stay. We stopped here while traveling because they allowed dogs. It was clean, the free breakfast was good. The service was great. It was cheap. There really wasn't anywhere to walk to dog though. All around good stay.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Clebaydm, Thank you for your feedback regarding the dog. Though we don't know which room you stayed in we do have designated pet rooms on the ground floor where there is grass to walk the dogs. It is between our hotel and the hotel next door. There is also grass in the front of the building as well. We hope your "baby" enjoyed their treat .

"Over night stay"

4
02/07/2016

Stayed in room 205. Two queen beds. The room was clean and comfortable. Bathroom was clean with a massaging shower head. Adequate linens. Clerk was friendly at check in. Even provided toothbrushes upon request. We enjoyed a quiet nights rest. Breakfast was good with a selection of scrambled eggs, biscuits, sausage gravy, cereals, waffles, sausage patties, various muffins or Danishes, juice and coffee. The lady in the breakfast area was very accommodating and sweet. Did not have time to enjoy pool or hot tub. Fast, easy check out.

"Nice hotel!"

4
01/07/2016

We didn't know where to stay in Macon, so we tried this hotel based on the reviews. Glad we did! It was a very nice clean hotel with a great indoor pool and full breakfast. The staff was friendly as well. I would highly recommend this hotel if you ever find yourself traveling through this town!

"Good room, good price near I-475"

5
28/06/2016

The hotel is surrounded by other hotels near I-475 in west Macon. There is a Wal-mart nearby and we wound a great Indian Restaurant nearby. Check-in was polite and quick. The room was clean, had comfy two queen beds, nice bathroom, wifi, min-fridge and microwave. There were plenty of channels on the flatscreen TV. We enjoyed the indoor heated pool and hot tub. We had a quiet nights sleep. The breakfast was good and had a decent selection of hot and cold items. The bacon and the eggs were sitting in water though. The price was decent too.

"Great!! "

5
26/06/2016

The room was great!! Clean, nice, and comfortable. The TV was nice and big. We got the jacuzzi room and the jacuzzi was big and worked great. It was very relaxing. Check in was fast and easy, and friendly crew.

"Great value for the money!"

5
25/06/2016

Loved the large pool and hot tub. We had a King Suite which was very large. The bed was extremely comfortable. Large flat screen TV with extensive cable channels. The breakfast was excellent with many choices and the staff was friendly. Would definitely stay again.

"I stayed here by accident, but was glad I did!"

5
24/06/2016

To explain my title, there are 2 Best Westerns in Macon. I thought I made my reservations at Best Western Riverside, I'm a bit technically challenged on the internet. I went to the front desk at Best Western Riverside, the young lady wasn't able to find my reservation. Very pleasant, patient and helpful she did determine my error and gave me directions to the Best Western I made the reservations at. The Best Western Inn & Suites is located conveniently near the Interstate and restaurants. Now that I was at the right hotel checkin went smoothly. The hotel is older but has been recently remodeled and updated. Very clean and quite. The WIFI was dependable and fast compared to a lot of the hotels I have stayed in. They have a soda machine but no snack or candy machine. The room had a small refrigerator/freezer and microwave. Breakfast was buffet style and good. Everyone on staff was friendly and helpful. I would recommend this hotel.

"Carol williams"

5
24/06/2016

This was a very clean, friendly and comfortable Inn. The breakfast room was immaculate with lots to chose from but the best part was Sheryl Slaughter who works the breakfast room. She greeted everyone with a big smile and morning greeting, she offered to cook your waffles while you fixed your plate and got your coffee. Great stay there.

"Not quite very good, but better than good"

4
23/06/2016

We chose this hotel because it's right off the bypass around Macon, and the price was right. We asked for a quiet room when we made our online reservation and the desk pointed out he was giving us a quiet area on the second floor. We were happy with the lack of noise even though the hotel was mostly full. Our room was clean and comfortable but was beginning to show some wear on the appointments. TV and wireless internet worked as expected. A/C was adequate and kept the room a constant temp. Breakfast was adequate but not outstanding. Waffles were just OK. Cereal choices limited, and sausage links looked strange. Breakfast staff was very helpful and friendly. All entrances to rooms are from the outside. Office is locked overnight until exactly 6 AM, so no getting hot coffee early at this place. Overall it met our needs for a one nights stay.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for your review. Unfortunately , our desk agent is the person who cooks all of our food and gets the breakfast set up to start at 6am. We have tried allowing guest into the lobby at 5:30am but we keep having to stop and get them what they need to eat or drink and then we don't have everything prepared for the guest who arrive at 6am. We have even tried to let them get coffee and allow them to sit in the lobby while we finish cooking all of the food but they enter the breakfast room anyway because there is no door. We are sorry for this inconvenience and we are certainly open to any suggestions to help in this area.

"Clean Comfortable"

5
20/06/2016

Room was very comfortable. Nice breakfast in the morning. Hotel had indoor pool. Mall and lots of restaurants close by hotel. Would stay here again. Staff was very friendly and helpful. Easy access to freeway.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for choosing to stay with us recently. We are happy to hear you enjoyed our indoor pool and our hot breakfast. We certainly appreciate your kind words regarding our Staff as well. We are excited to hear you would stay with us again. Please let us know if we can ever be of any assistance or answer any questions you may have.

"Overnight Stay "

5
19/06/2016

We used this hotel as a stop on our way to Orlando. I booked online, and check in on our arrival at the front desk was easy. Staff was nice and very informative. Our room (non-smoking, king sized bed) was very clean and comfortable. The room door opens to the outside. The hotel is close to the interstate but from our room there was no noise. Plenty of food options all around, including Chickfila and lots of sit down restaurants. We had dinner at a local Mexican place and it was awesome! Hotel bed was comfortable and was everything I was expecting plus some. Check out was just as easy as check in. Great overnight stay for those passing through!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are so happy to hear you enjoyed your recent stay with us. If you went to Margarita's Mexican it is very good food and we have them on our menu list at the front desk for future guest to try it as well. Thank you for taking the time to write this kind review . We really do appreciate you !

"Oldie but a Goodie"

4
18/06/2016

Stayed one night on our way south. Good location very close to interstate. There are a few restaurants very close as well. This hotel is older but we found the room to be tidy. Great spot for one night when traveling in our opinion! Staff is fantastic. From desk staff to the breakfast attendant, all were very friendly and helpful!

"Dirty rooms"

2
17/06/2016

The rooms were old, the carpets were dirty - my kids socks were black after walking around in them in the room. The toilet would not stop running, and we found dead bugs on the bed. We chose this Hotel because we were looking for a pet friendly hotel and this hotel was the first to come up on TripAdvisor as pet friendly. I would highly recommend the La Quinta right behind this Best Western in Macon GA. It is also pet friendly and new!

"Surprising Stay!"

4
17/06/2016

Saw this site on Booking.com for about $80 (including taxes and fees) and thought we would give it a try. The king-sized bedroom was very nice and clean. The only issue was the humidity (which made the room feel "damp"), but what else to expect from an outside entrance, in the summer, in Georgia? The a/c worked great to cool off the room. Breakfast was great, and Ms. Sheryl was the true definition of "southern hospitality". As usual patrons of Hampton Inns, this place makes me rethink where to book next time. In other words, my husband and I look forward to possibly using Best Westerns in our booking future!

"Good for the Bucks"

4
16/06/2016

Very convenient to the places we needed to be and the staff very helpful. The rooms were cleaned each day by return time and not any noise from above or next door which means for a nice rest. stay here

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for choosing to stay with us. We really do appreciate it. We are happy to hear you had a pleasant stay . We hope to see you again the next time your in Macon.

"Yummy breakfast "

3
09/06/2016

We stayed last night. Cranesong smell when entering Lobby was very strong which i suggest another cleaner. Rooms were adequate beds were okay and the breakfast was much better than most eggs bacon , biscuits and gravy and waffles. Sheryl the breakfast attendant was very helpful. This is an average hotel at an average price and a great one-night stop over.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
I'm so sorry. I don't know what "Cranesong" means. If you have a moment, please call the hotel so I can speak to you directly. We do mop with Pine-Sol and Ms. Sheryl uses bleach when she mops the breakfast room.

"Excellent"

5
09/06/2016

This is the 2nd time we have stayed at the BW in Macon. We will make this our usual stop on our travels from Illinois to Florida. If you need a place to stay in Macon, GA do not hesitate to make this your stop. I cannot say enough good things about this motel. Everyone is super.

"True review"

1
08/06/2016

Check out my other reviews. We stayed here based on reviews and it is right off the exit. This place is disgusting and over priced. They lure you in with coupons from the hotel coupon book and then they tell you they will not honor the coupon. The rooms reeked. We had to air out the room for a few hous before it was bare able. The breakfast was only adequate. If you are looking for a nice place to stay off I 75, try the Days Inn in Tifton. Reasonable prices and nice new rooms.

"Rude manager, room smelled "

2
06/06/2016

We stopped to spend the night in this hotel on our way home. We stayed in a gacuzzi suite, the room smelled like mold , it had a strange lemon smell which only made it worse. The room was pretty clean looking. The next morning we ate breakfast at the hotel, it was average ,however the women working in that area was very helpful and overly friendly. When checking out after waiting up front for over 10 minutes I walked to the breakfast area to ask that employee where the front desk employee was so that we could check out. A few minutes later a women wearing a managers badge came and said we would just have to wait that they had a water leak. Then she said to just give her the key. I asked for a copy of the recipe, she then said it was a free room why did i need a copy. I told her that there was a $5.00 fee that my points did not cover , she said you want a copy of the charge for $5 , i said yes i want to know what my charges are. She then printed me a copy she was very short and very rude . She should not be working in guest services at all. Plus the room was not free it was earned from the points rewards which I have earned from past stays. The girl who checked us in last night could not explain the $5.00 fee either, she said it was some city fee that she has only been working there a year and did not really know what the fee meant. Seems like she needs an in service. In closing the room smelled, and the front desk morning manager was rude, unprofessional and should quit since customer guest services is something she is not good at !

"Nice stay"

4
04/06/2016

Great value. Comfortable beds, very helpful staff. The lobby has an attractive water feature. One particularly nice feature in the room was the freezer in the mini fridge. It was an actual freezer with a separate door. Great for those traveling with coolers and "blue ice"! We had a king suite, which is on the back end of the building and heard no noise from the highway. We would definitely stay here again.

"Nice stopover"

4
03/06/2016

Needed a pet friendly stopping point on recent trip to NC. Based on TA reviews, we selected BW. Checkin with Stephanie was fast and friendly and ended w a doggie treat. Nice touch! Room was clean, quiet, and a good price. There is a Waffle House just up the street and a mall just up the road. Downtown Macon is 5 mi away. Good eats, well, kinda scarce.

"Great Breakfast comfortable bed"

5
03/06/2016

The breakfast choices were very good, the staff was helpful and courteous plus we had a very good nights sleep on a comfortable beds. Room was clean, we were able to get a handicap friendly room because of our mentally and physically handicapped daughter.

"family overnight stay"

5
03/06/2016

We stayed here on our way to Florida for our family vacation. Rooms were clean, peaceful and accommodated nicely. The hallway was hot and humid but the room was nice and cool. Immediately off I75 and would definitely stay here again.

"Good for a night's rest"

3
29/05/2016

This hotel is on a strip of hotels and motels, and it is right off the interstate. There are restaurants within walking distance. There is no elevator, so get a first floor room if you have difficulty with stairs. The pool is in another building, but it's a short walk and the pool is heated and fairly large. There were a lot of smokers standing on the balconies outside of their rooms, so that was a little sketchy to have to walk through the smoke. The breakfast was good - lots of hot and cold options, a nice attendant, and plenty of room to sit. The beds were comfy, and the room was clean and quiet. I would probably stay here again if traveling through on a budget.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry to hear you had to walk through smoke. Unfortunately, smokers do not like to stay in our smoking rooms so they stand outside of their room . This also causes a problem because they leave the door open and the smoke goes into the non smoking rooms. We are happy to hear you enjoyed your stay otherwise.

"Home away from home"

5
29/05/2016

We love the Best Western in Macon Georgia!! Clean, comfortable rooms, great staff and super breakfast. We didn't use the pool or fitness center, so not sure how nice that facility is. The hotel is right off the bi-pass expressway, very convenient and easy.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
652patl, We are so glad we could be your home away from home. We certainly appreciate you taking the time to write such a kind review on your stay with us. We hope you had a safe trip to your destination and would love to serve you again if your in this area.

"Good Hotel"

4
26/05/2016

Would have like to spend more time in Macon. Rooms were clean and the exterior was good, beds comfortable and reasonably priced. Best Western have a pretty good vibe. Free parking and free internet... free breakfast was ok.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for staying with us recently. Hopefully you can come back when you can stay longer and enjoy our indoor pool and whirlpool . If you have any suggestions on what we could add or change on our breakfast menu, please don't hesitate to let us know. We are always looking for ways to improve for our future guest. We hope to serve you again !

"Great stop over spot"

5
26/05/2016

We have stayed here several times as a convenient over night place when traveling. The motel is well maintained and the staff is always friendly and helpful. The rooms are fine, clean and well maintained. The location is just off the I75 exit and in an area where there are several restaurants to choose from. The breakfast is always good and the attendant is the best.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for taking time out of your day to write a kind review on your recent stay with us. We are happy to hear you are 1 of almost 400 return guest we have year after year. If there is ever anything you need or want, please don't hesitate to let us know . We appreciate you being a part of our extended family.

"Rated 3 Stars because the staff were great!"

3
25/05/2016

I had reserved a King Accessible room. I got a double accessible room. I was never contacted before hand about this room change. While the room was comfortable, it was not what I reserved and was confirmed. When I opened a towel, I found a very long black hair inside the folds of the towel. The carpet was frayed at the entrance to the bathroom. The lobby had a strange fragrance about it that I cannot place but certainly did not like. The breakfast was OK. I do believe the eggs were real. But the sausage, biscuits and gravy were the typical bland stuff that most of this type hotel use. But since it was free, you get what you pay for. I had left an electronic device (e-diary) in my room and was called about it by the front desk. I went back by there and picked it up after I finished my business in town. I would stay here again unless I found a better deal. I wont mark this one off my list completely but would definitely look for another place first when going back to Macon.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry to hear you did not get the King bed you wanted. However, if your reservation requested an accessible room, that is what we saved for you . None of our accessible rooms have king beds in them. If we had left you in the king bed and it was a busy night, you may have ended up on the second floor where you would have had to walk up stairs. We do recommend our guest call us directly anytime they have special request to make sure we are able to accomodate them.

"Friendly Staff, but Unclean Room"

3
23/05/2016

I was very impressed with the helpfulness and friendliness of the staff. However, when I got to my room, I was disappointed. The floors had not been vacuumed and the bathroom was gross (there was hair on the floor and in the tub; there toilet paper was there from the last guest; and the toilet had not been cleaned). The bedroom nice, but could use some updating.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We have emailed directly regarding your stay already . We had stated that we would be willing to contact other hotels to find out if they change the toilet paper roll every time a guest checks out. This would be very wasteful so we have not considered it previously. We certainly appreciate your comments and suggestions.

"Very Pet friendly and clean."

5
17/05/2016

The hotel was excellent - the whole property was very clean and well taken care of by the staff. Very pet friendly. We will stay there again on our return to Florida. It was the best hotel we have stayed in on our trips to Florida and back. The lady handling the breakfast was extremely courteous and went of her way to help us. The beds were comfortable.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are happy to hear you brought your furbaby to stay with us. We hope they enjoyed their "treat". We have plenty of walking area on the Northside of the building as well as in front of the lobby area. We certainly appreciate your kind words and compliments. We look forward to serving your family again.

"Good place to stay"

4
17/05/2016

. Room was nice and it was CLEAN. There was a table and chair and above the table, a socket on the lamp to plug in a computer or whatever; large flat screen tv and easy to use remote, an easy chair w/ottoman, and the bathroom area had a spacious vanity area. refrigerator and micro worked fine. Wi-fi worked good. Swam in the indoor pool and it was clean and warm. Temp must have been around 83 or so. It was very nice. Bed is a little firmer than I usually like, but it was ok. Pillows were great. Breakfast was excellent, with homemade scrambled eggs cooked by the attendant, tasty sausage links, and some pretty good sausage gravy and all the other breakfast amenities. The attendant kept the tables and whole area clean. All in all a good experience; the only drawback was an odor emanating from the A/C when it ran.... it smelled like disinfectant. Or something you'd spray a dog with to kill fleas. Plenty of gas stations nearby. We would stay again if in the area.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are happy to hear the majority of your stay was positive. Thank you for letting us know about the odor. We will see what we can do to take care of that as soon as possible.

"After a long day of travel"

4
16/05/2016

WE stay at this hotel on our return trip home to Florida. The hotel is clean, comfortable, and reasonably priced. We enjoy the complimentary hot breakfast after a relaxing and good nights sleep. We wake refreshed and ready for our second day of travel.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for writing such a positive review on your stay with us. We are happy to hear you were able to get some much needed rest and started your day off with our free hot breakfast. We appreciate you being a part of our extended Best Western Family.

"Stay Here!"

4
11/05/2016

Great place to stay near Atlanta and Macon, convenient to I-75, easy get-on and get-off. Good breakfast selection. Clean rooms, nice pool. For those with disabilities, no elevator, outside stairs to upper level. Will be returning!

"Very Clean and Large Room"

4
27/04/2016

We stayed for one night on a trip north. The room was very clean and it was also very large. We slept great and had many channels on the T.V. They had a good free breakfast in the morning. I would recommend this Hotel. The price was great for what you get.

"terrible odor/filthy carpet"

2
26/04/2016

Reception had to came spray the room as the odor was so bad. i placed the towels/hand towels/face cloths in a path from my bed to toilet so I do not have to touch the carpet. They were dishonest in not telling us it was a room used by animals. We could have left, but we travelled from Naples, Fl and after driving the whole day we did not have the energy to go look for another place and stupidly, we thought we will get use to the smell, but we were mistaken

"Excellent Hotel"

5
26/04/2016

This Best Western was an awesome hotel. It had a wonderful indoor pool with hot tub. Beds super comfy. Only wish we had arrived earlier to enjoy the pool more! We would definitely recommend this hotel!

"Five Star for Quick Overnight"

5
25/04/2016

This Best Western was great for a quick overnight. It was very well maintained. Everything was nice and clean and neat. Front desk service was professional and helpful. The room was excellent with nice beds and bedding and all room amenities were perfect for the price. Easy parking in front of room. They had a very nice full standard style breakfast with "real" eggs. The breakfast attendant was very cheerful and helpful. She offered to make my waffle. She was very good about giving directions to local shopping areas. This hotel is on a service road by the interstate. Great for a quick stop while traveling.

"Family Trip"

5
24/04/2016

Great Hotel - We've stayed at this hotel many times. Excellent restaurants are located nearby. Location off the highway is excellent. Breakfast is excellent. But, better support to handicapped travellers is needed. Rooms are noted as ADA compliant, but some simply have hand rails in the bathroom. That does little to help handicapped travellers.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for being one of our 400 regular customer's every year. Please speak to our Management on your next stay and let her know what can be changed to make your stay more enjoyable and helpful.

"Satisfied and rested"

5
20/04/2016

After driving 14 hours, all we needed was a clean room, comfortable bed and friendly service. We were completely satisfied. The room was very clean, the mattress was super comfortable and Sheryl, the staff that served the morning breakfast, was the best customer service of our trip. I will mention that it is a two story building, so if you don't do stairs, make sure you ask for the main floor.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for choosing to stay with us recently. We are happy to hear you enjoyed your stay . Thank you for your kind words about Ms. Sheryl. She was our Employee of the Month and it is well deserved.

"A good, quick stay"

4
19/04/2016

I was heading in the Atlanta area for one night and was looking for something clean and cheap. This hotel met those expectations. Breakfast was good and the staff were very polite. The beds were comfortable and area felt safe and quiet.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are happy you chose to stay with us recently. We are glad to hear your room was clean and you enjoyed our hot breakfast. We appreciate your kind words regarding our Staff. Please come again !

"b. w. macon ga"

4
16/04/2016

The room was very clean, the beds were comfortable. We were very satisfied with the hotel and the room. The breakfast was great and the hostess outstanding. She kept the breakfast room so clean. We enjoyed our stay and will to there again. The grounds were also well kept.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for taking the time to leave feedback on your recent stay with us. We are happy to hear you enjoyed your room as well as the breakfast. We look forward to serving you again.

"You get what you pay for"

3
15/04/2016

Hot breakfast was gross the eggs were green and the sausage were gross too. But the waffles where good and they staff was very nice. The rooms were clean just need some updating. Just stayed to sleep so we did not try the pool. Easy convenient location for a sleeping stop. Enough food options around it for a quick dinner or breakfast.

"Bed Bugs Dishonest People"

1
13/04/2016

So i book the room i stayed in for a week. After a couple of days i started feeling like i was being bit by something. I assumed it was maybe a mosquito so i continued to stay. Well up until i was eating my food a hard round brown bug reared his ugly head. I pressed on him until he stopped moving. Wrapped him up in a napkin and sat him in the drawer so that i could show management but after i experienced that I couldn't sleep so i asked a relative to pick me up. When I called to complain I was told that management has to call their technician to inspect and I'll hear something later. He also told me that the housekeeping staff didn't find anything. Afterwards I told him that the bedbug was in a drawer wrapped in a napkin he immediately hung up the phone on me I guess that was to rid the evidence now I wish I had of kept it and took it to the health department. There is no way an Establishment is going to admit to bedbugs which upsets me because that was their way of calling me the liar and covering their behinds. Very unprofessional and dishonest. No compensation and I have these embarassing marks on me. Do not stay here unless you enjoy getting feasted on. Pictures doesn't lie. Haven't heard anything maybe this would help.

"very neat and clean"

5
13/04/2016

We were very happy with everything about this hotel. Friendly helpful staff, rooms very clean, breakfast was very good. The location was near restuarants. However we ordered in as we were tired. I would recommend this hotel. All areas of the hotel were well maintained and clean. Great place to stay.

"Highly recommended "

5
12/04/2016

For the price, highly recommended. Friendly staff, wonderful breakfast, clean rooms. Has the basics in the room if your just passing thru town. Had slight issues with the cable TV but no biggie! Everyone in the hotel was affected.

"Clean Rooms"

5
11/04/2016

Friendly staff and clean rooms we were also impressed with the hot breakfast. We travel through this area often from Nashville to Florida and we will be staying there again. I will be recommending this hotel to our friends and family members that also travel this route often.

"Claims to be dog-friendly"

3
10/04/2016

Most of the staff was very friendly. The rooms were clean and the indoor HEATED pool and hot tub were fantastic. One of the bad thing was that there is practically no grass on the hotel property. We brought our dogs with us and they had no where to go to the restroom at besides close to the road. Also one of the employees tried to hit my 9 pound dog with a broom. My dog was10-15 feet away from this woman and was on a leash under control. There was no reason for this.

"Very Good Value"

4
10/04/2016

Nice motel with very good rates and good value. We were a party of 6 using 4 rooms. All were basically located next to each other. We all were impressed with the excellent breakfast . All of the staff were very friendly and helpful. Easy access and a quiet very clean room.

"Stopover on way to Florida"

5
07/04/2016

Great stopover on way to Florida. Stayed here on way down, and, again on way back. Nice breakfast. The lady working the breakfast was great: friendly, helpful, welcoming. Parking is a little tight but ok. Close to I-75.

cpalmerMacon_Ga, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for not only choosing to stay with us once but twice. We appreciate your kind words regarding our Staff. We try to make each and every guest feel welcome and part of our Best Western Family. I475 and I75 run parallel to each other through Macon , GA. They are about 4 miles apart so it is easy merging back to I75 in either direction I475 is the Bypass around downtown and most people who are going to and from Florida and going through Atlanta choose to take the Bypass Route. Macon is a great half way point to stop and rest . We have lots of History as well as the Ocmulgee Indian Mounds to enjoy if you have extra time to stay a little while.

"Great room at Best Western"

5
05/04/2016

We stayed at this hotel on April 4th and we were very pleased with the service. Our room was very clean and very comfortable. The grounds and pool were very nice and we enjoyed our stay. We would certainly lyrics stay at this hotel again I the future.

cpalmerMacon_Ga, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for choosing to stay with us recently. We are happy to hear you enjoyed your stay . We look forward to serving you on your next visit.

"Great Place To Stay"

5
05/04/2016

My wife and I are traveling with our daughter and her family to DisneyWorld and wanted to get closer to Orlando before driving the last leg of our trip (from Chicago). We reserved two rooms. I would definitely stay here again. The hotel is clean and the rooms are very nice. The desk person was very friendly and helpful. Even the lobby was very pleasant and well decorated. You can tell the management is determined to run a nice place. The swimming pool and whirlpool were clean and large. The kids had a great time staying here as well. The breakfast was good -- real eggs instead of dehydrated and a good assortment of items to choose from. I recommend this place highly. Jim T.

cpalmerMacon_Ga, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We appreciate you choosing to stay with us recently. We are happy to hear your kids enjoyed the pool which stays open until 10pm EST. We do try to decorate on special occasions and you happened to arrive during our Annual Cherry Blossom Festival which happens every March. We are glad to hear you enjoyed our hot breakfast. We started having real eggs a few months ago and they have been very popular. The new colored fountain in the lobby is a favorite attraction for young kids and adults alike. Even the Staff stops to enjoy it off and on during our work day . Thank you so much for your recommendation. We hope to get a chance to serve your family again in the future.

"2 separate overnight stays "

5
05/04/2016

Stopped here on our way to and from Florida. Great price and clean! Stopped just to shower and sleep. 2 different ladies when checked us in on 2 different weekends. They were very friendly. Only complaints- Upstairs ice machine was out of order, so we had to go downstairs since we stayed on the 2nd floor both nights. Parking was very full when we checked in around midnight on a Thursday night (Easter weekend). Not a very big parking area for the amount of rooms. But we'll definitely stop here again on our next long drive to Florida!

cpalmerMacon_Ga, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for choosing to stay with us not once but twice. We really appreciate you returning again. We have ordered the parts for the ice machine and as soon as they come in that will no longer be an inconvenience. We have 59 parking spaces and only 55 rooms . Hopefully you were able to locate one when you arrived. We strive to make every guest , every time , feel welcomed and appreciated. We certainly look forward to serving you again.

"great place to rest your bones"

5
05/04/2016

super nice place quite great pool and hot tub lots of places to eat walk to waffle house walk to waffle house did I say you can walk to super nice place quite great pool and hot tub lots of places to eat walk to waffle house walk to waffle house

cpalmerMacon_Ga, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for taking the time to write a review on your recent stay with us. After a long drive it's nice to walk and stretch your legs and the Waffle House is only a few doors down from our hotel. We are sure the Indoor pool and Whirlpool eased some sore muscles too. Thank you for stopping in to stay with us. We hope we get a a chance to serve you again in the future.

"Tried it but couldn't stay"

2
26/03/2016

After sitting in room for an hour, I felt itchy and uncomfortable. Entry to the room was from outside which I did not care for as I was traveling solo. I also had my 2 small dogs with me and there was no where to reach grass (only rocks) from my side of the building. I asked for and was promptly given a refund which was appreciated.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry you did not care for the outside entrances. We do have another Best Western in Macon , Ga. on Riverside Drive that is an interior property. Our pet friendly rooms are very popular that are located near the grass so they fill up pretty quickly. We do recommend reservations for our furry friends wanting to visit us.

"great place to stay"

5
25/03/2016

absolutely clean. staff very friendly and helpful. the pool is always very clean, and the water in the pool is warm. the spa is clean and warm. breakfast always good. we have stayed here four times in the past year and we make sure this is the place we stop going to and from florida

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We always love hearing from our regular customers. If there is ever anything you want or need, please don't hesitate to ask . Thank you for taking the time out to give feedback and let others know about all of your experiences with us. We appreciate all of your kind words. We look forward to serving you for many years to come.

"One of the best ever"

5
25/03/2016

This is just an excellent hotel for the money. The staff,( especially the breakfast lady!), the cleanliness of the room, and the quiet of the hotel were superb. The breakfast was unbelievable. The hot things were actually hot! We will definitely stay here again!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for taking time out of your day to give feedback on your recent stay with us. We are certainly glad you enjoyed your room as well as our hot breakfast. We appreciate your kind words regarding our Staff. We all look forward to serving you again .

"Nice"

5
18/03/2016

Super clean and quiet hotel at a great price. Got one of the rooms with the huge tub with jets and my husband was so excited to finally have a bathtub he could fit in. Great value for the price! Also had an awesome breakfast there and the staff was very friendly. Would definitely re-visit!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are excited to hear you enjoyed your stay . We appreciate your kind words regarding our Staff. We certainly look forward to serving you next time.

"King Bed great but sofa bed a disaster"

3
13/03/2016

We needed a sofa bed for our teenage daughter and I called twice before we landed in order to confirm that was the type of room we were getting (king bed plus sofa bed.) When we got in that night and opened the sofa, it was really gross. The stained mattress (there were no linens) was about 2" thick and the foam was coming out the rips in the side. Our 5'9" kid was willing to try and drape herself over the loveseat rather than deal with the mattress, even if the front desk could give us linens. Instead my husband asked the desk person for a rollaway which arrived about 25 minutes later. We opened it up (linens on it) and it turned out to have the same type of creepy mattress as the sofa bed had -- with the added ugh of a very creaky frame so every time she turned over, it woke all three of us. We wound up taking our comforter and trying to create another layer as a buffer and then used our beach towels on top as blankets. A miserable night for all. On the plus side, the room was surprisingly quiet, the room and bathroom was very clean and the king bed was terrific which is what made the sofa bed/rollaway situation all the more frustrating. The breakfast was pretty meh, although the staff was remarkably pleasant. Had to remind ourselves that it was a pretty good value for an overnighter although that bed thing...

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry to hear you did not have a pleasant stay. We want to make it right. We do not have your name or phone number. Please call Christina Palmer Monday through Friday from 8am - 2pm EST to discuss this further.

"Do not like the area"

2
12/03/2016

Made it up to Macon, Georgia at 3PM. We stopped at a Best Western on the bypass around the city. This area is full of hotels, but in an environment, we do not like! We also found it difficult to get to eateries by walking. = Never been to a hotel with TWO strong extra locks on the door!!!! In the future I will not stop in the Macon area.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry to hear you did not like the Macon area. We believe it is standard practice for hotels to have a deadbolt on the guest room door. We do have Waffle House and Subway on Chambers road but Eisenhower Pkwy. is very busy so I would not recommend walking to any of the many Restaurants we have at this exit.

"Stay in Style"

5
06/03/2016

Best Western has proved me with many wonderful and relaxing overnight stays. While traveling I arrive tired and they process my registration with minimal delays. They serve a wonderful and diverse breakfast prior to my departures. Try this hotel chain, you'll be happy you did.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for writing a review on your stay with us. We are happy to hear you are satisfied with the Best Western Brand. We are always here to serve you .

"Great Night Sleep"

4
04/03/2016

We were traveling home from Florida and planned on stopping for the night somewhere near Atlanta. It started to rain pretty hard so we got online and found the Best Western in a hurray for a deep discount off the regular rate. The room had to be entered from the outside and we were getting wet but the room was spacious and very comfortable. The hot breakfast had eggs, bacon, waffles, biscuits and gravy, juice etc. Good night, Good breakfast.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
It is dangerous driving in the rain. We are certainly glad you found us before you got to Atlanta. Thank you for writing a review on your stay . We are happy to hear you were able to get some much needed rest and were able to enjoy a hot breakfast to start your day .

"Great place to stay for things going on at Middle Georgia State College!!!"

5
04/03/2016

This hotel is awesome for a family!! Our son was competing at a tech competition at Middle Georgia State College, Macon Campus, and this hotel was literally 3 minutes from the campus. It has complimentary full hot breakfast, indoor pool and indoor hot tub AND they allow pets!! Great front office, easy check in, landscaping was beautiful! Price was great.

"Great for a Night or even a longer stay"

5
01/03/2016

This is an older style hotel with all the rooms opening to the outside no interior corridors. Our room was a King suite with a very comfortable bed, a small fridge with a freezer compartment on top, microwave, one cup coffee maker w/ decent coffee, sofa and a very large flat screen tv (50" or so). Very clean room and bathroom shower had plenty of pressure and hot water. Everything had been updated so even though it was and older property the management cares about keeping it in good repair and the furnishings up to date. Even the included breakfast was above average with hot scrambled eggs, biscuits and gravy and all the usual cold options. I highly recommend this property.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for taking the time to write such a kind review. We really appreciate you choosing to stay with us. We are happy to hear you enjoyed your stay. We hope to get the chance to serve your family in the future.

"Great stay after a long day on the road"

5
29/02/2016

We really like this place & will be returning when we head to FL again in the future. Was surprised the pool was heated along with the big hot tub. Food was really great & staff did excellent job with the food, check in & check out. They even remembered us from the time when we were there before!! Liked that there were so many places to eat close by. Was able to walk over to the Waffle House for our evening meal.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for choosing to come back and stay with us again. We really appreciate your kind words as well. We hope to get a chance to serve your family in the future.

"Adequate for a night stop"

3
25/02/2016

We found this Hotel very handy for the I 75 road network and it provided us with a good location for a night-stop. The exterior of the Hotel was not exceptional but the room was spacious, clean and tidy. It also had tea and coffee making facilities which we greatly appreciated. There were restaurants around but you will need to drive to them. We made the mistake of walking and could only find a Waffle House and Subway (attached to a garage). Breakfast was included in the booking fee and was of buffet style with a good choice. We found the staff very nice and helpful.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for your feedback . Yes , the only Restaurants on Chambers are Waffle House and Subway which is located inside of a gas station. We hope you enjoyed your stay. We appreciate you taking the time to write a kind review.

"Above & beyond!"

5
25/02/2016

This was a one night stay that resulted in a precious item accidentally being forgotten. It was a family heirloom that my recently deceased husband had given our son. When we realized it was forgotten we contacted the hotel who promised to mail it to us. We were on pins and needles till it safely arrived. It was not the first time someone in our family has forgotten an item in a hotel. It IS the first time we actually received it back. Other times far less sentimental value and NOT this hotel. We definitely plan to return the next time we travel through Macon, GA. There was also an individual who prepared breakfast who was very gracious and accommodating. It was great to have freshly scrambled eggs and bacon instead of the usual microwaved prepared breakfast.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for writing such a sweet review. We were happy to get your son's ring back to him. We know it means a lot . We are excited to hear we will get the chance to serve your family again in the future. We appreciate you staying with Best Western Inn and Suites of Macon, Ga.

"Finally!"

5
17/02/2016

We had a not so pleasant experience with the weeklong hotel we stayed in florida so upon heading back home we wanted a decent priced hotel with a indoor pool and hot tub. Macon, Georgia! We got their last room for the night and they were soo friendly and this place was just what we needed! This one night stay was much better than our 6 days stay at the hotel in florida! Nice comfy beds and the morning hot breakfast was excellent! The lady even made my entire family fresh mini waffles. This was a winner in our book! Keep it up!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for taking the time to write such a positive review. We appreciate you choosing to stay with us. We are glad to hear you had a pleasant experience. We hope to get a chance to serve you again .

"Best Western Recent Visit"

4
11/02/2016

Breakfast variety is great. Rooms are very tidy. I had stayed at this Best Western several times in the more recent past and enjoyed each visit. The room met my basic expectations and the hotel staff was cordial and very accommodating.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are happy to hear you have become one of our over 400 + regular customers every year. Thank you for taking the time to write a positive review on your stays with us. We certainly look forward to serving you again .

"Room smelled of stale smoke"

3
06/02/2016

The room was clean and very nice. Big TV with good programming. Only problem was my room smelled of old smoke even though it was a non smoking room. I didn't ask to switch because the front desk person seemed put out just to check me in. Overall, it was a good place to stop for the price.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry to hear your room smelled. Please contact me personally at 478-781-5300 Monday through Friday until 2:30pm EST to discuss this further.

"Very friendly hotel"

5
01/02/2016

Staff at this hotel were exceptional. They made us feel that they were glad we stayed at their hotel. I would definitely stay at this hotel again when we go through the area. I had accumulated enough points on my best western reward program for a free night. I was not aware of this but the gentleman that checked us in let me know that I was eligible for the free night. I would call this exceptional service ...

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Congrats on your free night ! We appreciate your kind words regarding our Staff. We are excited to hear we will be serving you again !

"Spectacular"

5
27/01/2016

The rooms are amazing. Checkin fella was so nice. He even gave our doggie a milkbone! Highly recommend this place!! So clean and nice large bed and lots of pillows. Good breakfast too. Overall 100 percent!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for taking the time to write such a wonderful review. We are so happy to hear you enjoyed your stay. We hope to get the chance to serve you again !

"Good, but not sound proof"

3
19/01/2016

Stopped for one night. Room was clean, comfortable, well maintained, but could hear noise from neighboring rooms (TV, doors closing), and highway noise (our room was on the highway side). The noise wasn't loud, but was noticeable. This hotel is in an area with other hotels, gas stations, WalMart, restaurants. There is an outside, security night-check-in window; indicating there is crime in the area. The pool and whirlpool were large by todays standards. The room had a small refrigerator and microwave. The breakfast provided consisted of hot scrambled eggs (not usually found on a continental breakfast buffet), bacon, biscuits and gravy, cold cereal, oatmeal packets, toast, bagel, hot waffles, apples and bananas packaged pastries and the usual beverages. Ten percent discount rate is available for AAA members., but have to ask. This hotel serves its purpose of providing a clean, comfortable environment for a nights rest and moving on.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for taking the time to give feedback on your recent stay with us. Our night window was put in when this hotel was initially built in 1996. We are happy to hear you enjoyed your stay. Please come again.

"Good Motel for the price"

4
15/01/2016

First, remember this is a Best Western, with doors going from the room to the outside, and built probably in the 1970's. The rooms are clean, large, and a little dated. Beds comfortable, good large flat screen tv, refrigerator, microwave, quiet, plenty safe, well lighted. Very nice staff and breakfast. There is no elevator that I found, so if you don't want to carry luggage up an outside stairwell get a first story room. All rooms seem quiet, but we preferred one toward the back. Well located with lots and lots of restaurant options, Walmart about half mile away. Good value for the price.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for taking the time to write such a positive review. We are happy to hear you enjoyed your stay with us recently. We do not have an elevator at this time. We have a design team coming from our Corporate office in 2016 so we may see if that is an option. We have hesitated so far because we would have to lose some guest rooms in order to have room to place the elevator. Thank you for choosing Best Western Inn and Suites .

"Quick stay"

2
14/01/2016

Although the room was big and the beds comfortable, the floor was not vacuumed (we found toe nail clippings) and our TV didn't work. They did send a maintenance man to quickly fix the tv. The sheets were well worn and one set had pinkish stains on them which worried my daughter though they were clean. This is a budget motel, our room was near the entrance and the freeway noise was very loud. If you are looking for a cheep, quick, one night stay this might work for you but I'd give it only 2 stars.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry to hear about the problems you had during your stay . We recently added HD boxes on our t.v.'s and the cords seem to not want to stay secure very well. We will talk to our housekeeping Supv. today regarding the carpet and sheet issues. Thank you for bringing it to our attention.

"Very bad neighborhood with our rental truck broke into"

1
11/01/2016

This location is in a bad neighborhood which of course we did not know prior to arrival. Just down the street a block is a transient hotel with a lot of shady things happening daily. They have very limited truck/trailer parking which that night was full. We were told to park next to the hotel in an unlit and un patrolled lot for which I had to talk my way out of a ticket for parking there without the owners permission. While parked overnight our rental truck was broken into in an attempt to steal our belongings and car on the trailer on the back of the truck. The hotel was unwilling to compensate me for our full loss and corporate said they could not as each location is independently owned and operated. Best Western has now lost my business and they should be ashamed of how they failed to step up after this incident.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Your review is not completely accurate from our point of view. Our desk clerk says she pointed out a spot in our own parking lot that was available. Regardless, you were located in the parking lot next door and there was an attempted break in for which we felt bad about . You had two rooms on the night you stayed with us. We immediately refunded the entire amount for 1 room on the morning you brought this to our attention. You contacted our Corporate office wanting the 2nd room refunded AND a coupon for a free night at another Best Western. When I got the information from our Corporate office you and I spoke on the phone and I agreed to refund all the money for your 2nd room . I explained that since all Best Western's are independently owned I cannot give you another free night at someone else's hotel. You called our Corporate office at which time they explained the same thing. You stated you spent $90 for someone to help you move all of your things and more money putting gas into the new truck. We feel you have been compensated for the money you were out of pocket and then some more for your inconvenience.

"A Good Place To Stay"

5
10/01/2016

Everything about this location is top-notch. The only problem that arose was the hot water ran out during my morning shower. I stayed warm. I will say the place was full. If you stay there, you might take your shower later or earlier than 7:00AM. As an old road warrior, I know that's when hot water can be at a premium.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
We are sorry to hear you ran out of hot water during your shower. We are glad to hear you were able to stay warm though . We hope to get a chance to serve you again.

"Overnight Stay"

5
09/01/2016

TA had this one pegged right. Clean, friendly, safe, quiet and super affordable. Paid $78 for King room. Had pullout couch, fridge, microwave. Pet Friendly. One off location. Walking distance to food/snacks/ beer. Good looking pool but heater broke on day we stayed. No biggie. Breakfast was awesome. Eggs/bacon/ biscuit n sausage gravy were among a wonderful assortment. Everything presented bright and clean. Attendant kept it spot on. She even cooked your waffles! Will definitely stay again on my Florida runs. Great job Best Western!

"Overall a clean, comfortable hotel, in a location with plenty of restaurants nearby."

4
08/01/2016

Chose this for a convenient, economical 1-night stay on our way to FL, so only needed it for a nonsmoking room wth a bed, shower, in-room wifi, and breakfast, but it also had a microwave, small refrigerator, sofa sleeper, indoor pool area, laundry facility, and was close to a variety of restaurants. The room and common areas were clean and in relatively good condition. Next morning's breakfast had nice offerings, the eating area was kept clean and stocked, and the attendant was friendly. When we checked in at 4:30 p.m. on a Thursday, there was only one other car in the parking lot, so we expected a very quiet stay in our 2nd floor room. But when we left the room for dinner at 7 p.m., the lot was full, and a large group of road construction workers staying there were near our door, lining both sides of the outdoor corridor balcony, smoking cigarettes and holding bottles. We felt uncomfortable walking through them to our parked car at the base of the stairs, though they said nothing verbally abusive. But when we returned and they were still there, we felt more comfortable parking our car at the base of the other staircase and reaching our room from there. Once in our room, cigarette smoke leaked in through the air handling unit, and they were loud and banged room doors, but we were watching TV at that time. To their credit, when we went to bed at 10:30 p.m., you wouldn't have known they had been outside (quieted down, left, or went to bed), but the room still smelled like smoke, and I am sensitive to smoke. I told the front desk associate about it the next day, but she simply apologized and said as long as they were outside, it was allowed, so I didn't press it. That is the one downfall of having only outside entrances to the room, so be aware of that possibility. Otherwise, the facility overall was clean and pleasant, and we will probably stay here on our routine winter trip to/from Florida, possibly requesting a room closer to the front of the hotel.

"Why only two stars?"

5
05/01/2016

I really do not understand why this hotel has only 2,5 stars? We found it via tripadvisor and were very happy with the recommendations/price and the fact that a fitness studio is available. The room is very big and clean and also the fitness studio has a good small selection for sport. I can recommend a stay!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for your kind words. We are happy to hear you enjoyed your stay and we look forward to serving you again !

"Macon"

3
05/01/2016

Pool towels were not available. Parking was not good based on an RV and three vehicles with trailers. Unable to park anywhere near our room. Guests in the pool were inconsiderate and their children were unsupervised.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for taking the time to write a review. We do have pool towels at the front desk . We are sorry you were not able to park right at your door. We do not have a lifeguard on duty . We are sorry to hear there were inconsiderate guest .

"Always Stay here on way to Florida"

4
04/01/2016

This hotel is clean, convenient and has a friendly, professional staff eager to help in any way. The rooms are clean and all the amenities included. Gas and restaurants are nearby often within walking distance.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you so much for being a Valued loyal guest at our hotel. We really appreciate your kind words regarding our Staff. If there is ever anything you need or want, please don't hesitate to let us know. We look forward to serving you for many years to come !

"Driving home through Ga. "

4
03/01/2016

Since we were going to be getting to hotel late we decided to look for something less expensive than normal, I was a little nervous about that only because I like a clean hotel. Not that expensive insures cleanliness. I was very happy to see the room. It was CLEAN. Once air was moving in the room the smell of being closed up was gone. Bathroom was very clean. For an older place I was very happy with how it looked. The carpet was the only thing I thought could have been cleaner... But all floors could be, including my own. For the price and the fact that all we did was sleep in the room it was great. We may use this one from now on. The free breakfast was very good too. Much better than our usual place. All of the employees we had contact with were really nice. Good place to rest your head. Maybe bring your own pillow :)

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for taking the time to write this review . We will be replacing the carpet in all of our rooms at some time this year. It's hard to schedule because we stay so busy. We hope to get the chance to serve you again !

"Good breakfast"

4
02/01/2016

Nice, clean room with a good hot breakfast. Staff were very helpful in getting us a ground level room. Only wish it had interior corridors. Very convenient to I-475 with lots of restaurants and shopping in the area.

"Xmas Trip North"

3
01/01/2016

The hotel is very convenient to the highway and the staff was very nice.Every thing was very clean but very old,it must be at least 20 years old.The breakfast was nice and the room was clean,however it was very small 10 people was an overflow crowd.The exit is a little dangerous as a clear view is needed.

"Stopover "

5
01/01/2016

My wife and I stop here as a half way point on our way to Bradenton Fla. each New Years Eve and we are always well pleased with this hotel. The staff are all courteous and effeicient, rooms are very nice, breakfast is great. The value is there too. We recommend highly.

"Nice Property, Right Off the Highway."

4
01/01/2016

This is a property at the intersection of Exit #3 and I-475 that goes around the City of Macon. There are many properties in the area. I suspect there are a lot of one-night stays at the BW property, as it is conveniently located from the highway and on the route through Georgia to get to Florida or to locations to the north. One parks in front of the rooms on the first level, and take the stairs for the second level (we were on the first level). There was little noise from vehicles or other guests. The bedding and heating/cooling, along with other amenities were very comfortable. The check-in and check-out was very efficient, and the room was very reasonably priced (the least expensive of all stays between Michigan and Florida!). It was my experience on this two-week trip with several stays at BW properties that they have the 'better' complimentary breakfasts compared to their competitors. There are lots of choices for restaurants and shopping nearby, and the trip into Macon is not that far for an even greater selection. I would stay here again!

"Helpful Agent"

5
31/12/2015

I was very pleased with the hotel management that noticed upon arrival that I am a senior and offered a discount to the reserved rate. Nice touch, the Evening Agent was very helpful. The placed is clean and comfortable and affordable. I will plan all my future stays when travelling south at this hotel.

"Disappointed"

3
29/12/2015

Booked this strictly for the pool and hot tub. Paid via Hotels.com. Upon arrival, the lighted marquee outside said heated pool and hot tub. Upon arrival at the front desk, there was a sign saying the pool heater and hot tub were not working. Paid just shy of $100.00. Daughter was totally bummed as we drove from Orlando all day. It was too late to cancel so I forked out the money. In the future, I think these hotels should be required to notify guests if their advertised amenities are out of order prior to the cancellation period. Many people book hotels just for such things as indoor pools or hot tubs. This is the second time I've been burned by a Best Western with their broken indoor pools and this is probably my last time staying with them.

"on way home from 3 week Disney and cruise Christmas Vaction"

5
29/12/2015

Staff was very friendly and helpful. Room was great and furnished well, bed was very comfy and shower was wonderful.. Indoor pool was nice and warm although the hot tub heater was not working. Work out room was satisfactory . Appearance of overall building and grounds was clean and up to date. Check in and check out was quick and easy, Great location from I-475.

"Very Nice"

5
21/12/2015

I spend alot of time in hotels related to work and this hotel was 4 out of 5 stars. Very clean, new furniture, comfortible bed, everything worked in the room. The only negative thing I can say is I sleep during the day because I work nights as a traveling nurse and the noise level was too high. Located next to a busy interstate and my room was also at the bottom of a staircase near the vending machines/ice machine and customer washer and dryers...A high traffic area...just wish there was more peace and QUIET please...

"good location"

3
15/12/2015

good location, restaurants near, staff wasn't friendly, beds were very uncomfortable. I wouldn't stay here again unless I couldn't find anything else. it is just off interstate that's a plus. the breakfast wasn't to bad.

"Comfortable nights sleep"

4
06/12/2015

One night stay on way to Florida. Just off the highway. Near shopping and restaurants. The suit was nice, king size bed clean and comfortable, breakfast was good. Staff at breakfast was very friendly. Will stay again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
RLW86, Thank you for taking the time to write a review on your recent stay with us. We are happy to hear you enjoyed your room , the Staff as well as the breakfast. We are honored that we will get another chance to serve you . Merry Christmas to you and yours.

"Sleep tight."

5
06/12/2015

Easy access to I475. Bed and pillows were a dream come true; great night of sleep. Room was clean and linens, towels were v/g quality and plentiful. Front desk and breakfast room staff were helpful, friendly and engaging. Room was spacious; amenities adequate; breakfast hot and typical fare. Chose this inn based on Trip Advisor reviews and pet friendly. No negatives; will stay again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Robert K, Thank you for taking the time to let everyone know you enjoyed your recent stay with us. We are happy to hear we will get a chance to serve you again . Merry Christmas to you and yours.

""Motor Inn" - older, dated"

2
06/12/2015

Friendly staff. Hotel is really a motor inn. Bed, bedding and towels need improvement. Overall presentation low quality. Telephone in room wasn't working; night clerk attempted to resolve problem to no avail. As we did not immediately need it and were tired from our journey, we left it alone.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Donna L , Thank you for taking the time to write a review on your recent stay with us. We will certainly take this into consideration into 2016 as we are always making improvements.

"One night stop over"

4
01/12/2015

Beds very comfortable, decor needed upgraded, the room was clean except for stains on carpet. Location was very good, was easy off interstate. We normally stay at this exit several times a year, will be staying here again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Anthony R, Thank you for taking the time to give feedback on your recent stay with us. We will be replacing the carpet in all of our guest rooms in 2016. We are happy to hear we will get a chance to serve you again . Merry Christmas to you and yours.

"Brutal traffic noise"

2
29/11/2015

The room itself was fine. Beds were comfortable. We arrived very late & were exhausted. Still had a terrible night - the noise from I75 was a killer. Very close to 75 and no real "back side" of the building since it's built perpendicular to the freeway. The rest of the motel was fine.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Kathy M, We are sorry to hear you did not have a pleasant stay. We are not located near the I75 Interstate. Our hotel is actually located off of the I475 Interstate. Tripadvisor does not give us your name so I'm unable to verify whether you stayed with us or not.

"I would definitely stay there again"

4
29/11/2015

The rooms were very clean, nicely decorated, and the staff was very courteous and helpful. The layout of our bathroom was a combined shower and vanity. So it got steamed up and took a while to clear out for my wife to put on makeup. But it was not a big problem. I would definitely stay there again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Robert H, Thank you for taking the time to write a review on your stay with us. We are happy to hear you enjoyed everything. Thank you for choosing to stay with Best Western Inn and Suites .

"Great hotel for a quick stop"

5
26/11/2015

Great hotel right off interstate 475, pet friendly with very nice indoor pool and spa, clean up to date rooms nice shower and good beds. Only problem I see is there is no parking if you are towing anything.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
dond0528, Thank you for taking the time to write a review on your stay. We do have 2 parallel parking places in the front of the parking lot on each side of the building for uhauls and trailers. They are first come first serve however.

"Best stop over heading to Florida"

5
23/11/2015

This is the second year in a row we used this hotel as our stop over on our way to Disney. Once again, this Best Western did not dissapoint. Staff was very friendly and helpful, the room was large, clean and comfortable. As usual, the hotel appeared to be pretty full, but we hardly heard any sounds. The breakfast options are awesome! One of my daughters listed making her own waffles as one of the highlights of our trip! See you again next year Best Western - Macon!!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
scott2553, Thank you so much for taking the time to write such a great review . We are happy to hear you have stayed with us twice already and had a good experience. We are glad your daughter likes making the new mini waffles. We certainly look forward to serving you again !

"Great hotel, but no elevator"

4
22/11/2015

We stayed one night on travel through. Lovely hotel and very nice person at desk. We were assigned a second floor room and when we found there was no elevator, we asked for a first floor room. The reservation woman was very accommodating and put us in a handicapped room on the first floor which was great.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
329carolc, Thank you for taking the time to write a review on your recent stay. We are happy to hear we were able to locate a ground floor room for you. We do recommend reservations for those rooms because they are the most popular. We hope to see you again.

"Good enough."

4
22/11/2015

I booked here because the cost was reasonable. The room was clean and comfortable. Breakfast was very good in it's choices. The sausages links were a bit cold. Eggs were good. Sausage gravy was pretty good. Fresh fruit and etc. Something for everyone. I will stop here on our return trip.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
rickm, Thank you for choosing to stay with Best Western Inn and Suites recently. We are happy to hear we will be serving you again on your return trip.

"One Great Hotel!"

5
21/11/2015

If you're looking for a QUALITY hotel, run wonderfully with a extremely friendly, helpful staff and at a reasonable price, stop here! You won't be sorry! Do not miss meeting Sheryl in the breakfast room. She is a shining jewel! And their breakfast is TOPS!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
721rickc, Thank you for taking the time to write such a wonderful review. We are very lucky to have Ms. Sheryl on our team. We are pleased you were happy with your stay. We look forward to serving you again.

"Clean and comfortable."

5
18/11/2015

We stayed overnight on our way from Florida to North Carolina. Pleasant stay. Clean rooms. Clean sheets and towel. Beds were more comfortable than home. We all had a great night's sleep and woke up refreshed. We will stay here again, next time we are going through Macon, GA.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Mary-Kay B, Thank you for taking the time to write such a nice review on your stay. After this , you may be purchasing a new mattress for your home. We are happy to hear you will be staying with us again . We certainly look forward to serving you .

"Great Stay"

5
16/11/2015

Clean, quiet, comfortable bed, great breakfast. Wonderful place to stop for our trip to Florida. Easy access to I-75, easy to find, great staff for check in. Restaurants close by to walk to for supper. Will stay again on our way to Florida.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Joanne1382, Thank you for taking the time to write a review on your stay with us. We are happy to hear you will be staying with us again. We look forward to serving you .

"An oldie but a goodie"

4
14/11/2015

This hotel is older, but it is clean. We weren't too crazy about the outside entrance to our room,but we survived ;) The blankets on the bed were clean,the room was clean and the bed was comfy. The breakfast was very good! Sheryl, the lady that takes care of the breakfast area, is AWESOME! ! She offers to make your waffles and keeps the area so clean and tidy! She deserves recognition of doing an exceptional job!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
cctravelers99, Thank you for choosing to stay with Best Western Inn and Suites. We are happy to hear you enjoyed your stay. We appreciate your kind words regarding Ms. Sheryl. We will make sure we reward her for her outstanding Customer Service. Please come again .

"Destination Florida rest stop"

5
14/11/2015

Big Bang for your buck. Rooms very clean, okay gym with 2 treadmills, one elliptical and an okay weight machine. Nice breakfast buffet style includes biscuits, gravy, scrambled eggs, yummy sausage, waffles, fruit and the usual beverages. Sweet, SWEET lady helping out in the small yet roomy dining area. I'll go back especially because of her (hope she's still there!) I would definitely recommend this hotel!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
robin1956, Thank you for choosing Best Western Inn and Suites. We are happy to hear you enjoyed your stay. We appreciate your kind words regarding Ms.Sheryl. We are lucky to have her on our team. We look forward to serving you again !

"Great Rooms, Pool, Breakfast & People"

5
10/11/2015

From coffee service in the lobby upon arrival through a very nice hot breakfast with lots to choose from, our stay in Macon was exceptional. Mark suggested an inexpensive upgrade & we seamlessly checked into a king suite, which was -indeed- sweet. The pool, whirlpool, & fitness center were excellent, & just what we needed after a long day's drive in terrible weather. And the bed was even better. Thanks to all the welcoming employees, it was an exceptional stay.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
447lesliek, Thank you for choosing Best Western Inn and Suites. We are happy to hear you enjoyed your stay . Thank you for all of your kind words about the hotel as well as our Staff. We look forward to serving you again.

"Bed bugs!"

1
09/11/2015

Wife and I spent just one night at this Best Western. The night before we were home. Before leaving the motel we both started to itch. Upon further inspection we found we had 20+ bed bug bites each!... even killed one on the bed this morning. I'm sure the housekeeper saw the large blood smear.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Munibrokr, Nobody has reported this to us. We need to have a licensed Pest Control person come inspect the room to see if there are any bugs in the room. However, we have no way of knowing who you are nor what room you were in since you did not report this to our Staff. Please call me immediately at 478-781-5300. We get these reports every once in a while and the Pest Control Company never finds any in our hotel. We still want to have him come check and make a report that we can keep on file. Christina Palmer, General Manager

"Great"

5
04/11/2015

I was very please with it very clean and bed was so nice good night sleep, the full breakfast was great. The only thing I suggest is adding closet are rack for Long clothes not in the bathroom. (I would stay again and go thru the Tripadvisor for the great deals, I did tell friends about my stay and it was right off the interstate which was great because the place I attend was two exit always. Great Location

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
peggy K, Thank you for choosing to stay with Best Western Inn and Suites. We are happy to hear you enjoyed your stay. We do have some rooms that have closets in them. Please ask for one of those the next time you are making reservations. We look forward to serving you .

"Excellent hotel in Macon"

5
03/11/2015

One of the best managed hotel that we have stayed in. Everything super clean, good room with comfortable and good shower. We had a very quiet room. Very friendly and helpful breakfast room staff.Grounds well maintained. Highly recommended.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Graham B, Thank you so much for choosing to stay with us recently. We are excited to hear you highly recommend us. We certainly look forward to providing the same excellent service to your family again.

"A great stay!"

5
27/10/2015

Cannot say enough. This place and personnel exceeded any and all expectations making travelling an enjoyable experience. Location access was easy, local amenities within reasonable distance and local attractions and history was worth the stop.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Larry P, Wow ! Thank you so much for writing such a wonderful review. We are happy to hear we exceeded your expec- tations. There is a lot of history in Macon. We are glad you had time to enjoy some of it.

"Convenient location"

3
25/10/2015

We stayed one night at this hotel. We found the staff to be very pleasant and accommodating. Breakfast was good. The hotel is older but it was very clean. We were able to get to most restaurants easy enough as it has a good location.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Eileen A, Thank you for choosing to stay with us recently. We are happy to hear you enjoyed your stay . We appreciate the time you took to write this review.

"Perfect stop and pet friendly"

5
25/10/2015

This is the perfect hotel for us: pet friendly and handicap accessability is excellent. Rooms have been recently redecorated and beds are excellent and very clean. Bathroom was spotless also. Outside noise was minimal but still just off Interstate so very convenient. We stay here every year and will continue to do so. Also: breakfast was excellent!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Donald M, It is wonderful to hear you are one of over 400 customer's that come to stay with us year after year. We appreciate you so much ! We are glad to hear you are able to bring your pet with you and park right in front of one of our handicapped rooms. We certainly look forward to serving you for many years to come . We appreciate you taking the time to write such a kind review .

"A Gem in Macon"

5
22/10/2015

We decided to split up a long day on the way to the mountains, and picked the Best Western because of it's location and pet friendly policy. What a great choice! It's right off I-475 and near a lot of shops and restaurants and it's a great hotel. The rooms are clean and up-to-date and the property is well-maintained. Free breakfast in the morning is a bonus. Highly recommend!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Bikemanfla, We hope you were able to get one of our designated pet friendly rooms so you were downstairs and near the walking area. Thank you for choosing to stay with us and for taking the time to write this kind review . We are honored you highly recommend us . We appreciate you giving us the chance to serve you.

"Excellent stay, again!"

5
21/10/2015

We had a repeat stay here, having passed through Macon twice this year. This is an older hotel but exceptionally well maintained in terms of cleanliness. The hotel had the cleanest tub/shower of any of the 5 hotels we stayed in over an 8 day period. The beds were comfortable, our room which was upstairs, was quiet. The ladies stocking a great breakfast went out of their way to greet guests and help in any way possible. Definitely will stay here again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Lorie 226, We are honored you chose to come back and stay with us a second time. We appreciate the kind words regarding the excellent job our housekeeping staff is doing. We are happy to hear we will get the chance to serve you again. The rooms away from the highway are booked first come first served so if you know in advance you are on your way, please call and we will be happy to save one of those rooms for you . Have a great day !

"Good safe place to stay"

4
21/10/2015

I was traveling down to Florida and needed a place to spend the night. The Best Western was clean, brightly lit, and the staff was friendly. The breakfast was hot and there was a variety of foods available. It was a good value room.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Virginia S, We are certainly glad you chose to stay with us recently and were satisfied with your experience. Thank you so much for taking the time to write this review . We hope to see you again if your back in the Macon , Ga. area.

"Homecoming"

5
20/10/2015

This Is a convenient location and a great value for the price. Bedding and pillows were very comfortable, and I enjoyed my stay. I was a little concerned about entering the room from the outside, but had no problems. I did not notice a problem with noise as indicated in some other reviews. I would definitely stay here again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Donald W, Thank you for choosing to stay with us recently . With all of the choices in this area, we are honored you chose us. We are happy to hear you enjoyed your stay . We appreciate your time in writing this review. We are ecstatic to hear we will get the chance to serve you again . We certainly look forward to it.

"Perfect Place"

5
20/10/2015

We broke up our annual trip from NC to FL with a rest at the BW in Macon and found a great hotel in a perfect location. We will return there next year. This pet friendly room had no effects of previous pets and the beds were very nice.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
jayd540, We are honored you chose to bring your "baby" to see us. We hope they enjoyed our treats. We look forward to serving you again next year. We have designated pet friendly rooms so please let us know when you make your reservations and we will save you one of these ground floor rooms near the grassy area.

"Wonderful Breakfast Service"

4
19/10/2015

We last reviewed this hotel in June 2015 and praised it for being pet friendly and comfortable. This time we want to give a shout out to Sheryl who presides over the breakfast that is included in the room price. We have stayed in many Best Westerns and breakfast is frequently included. The breakfasts tend to be similar but we have wondered why the breakfast at the BW Inn & Suites of Macon is always much better than most. We stayed there again on October 16th and it was clear that the reason that the breakfast is so enjoyable is because of Sheryl who greets every guest as they arrive in the breakfast room and ensures that they have a pleasant experience. Sheryl always offers to operate the waffle machine for you and if you need to take something back to your room offers to get you a tray to ease your journey with the coffee, eggs, waffles, bacon, sausage, juice or whatever. I think that Sheryl's friendly nature rubs off on the guests as we seldom see any grumpy folks at this hotel. As noted, this review is about Sheryl and our earlier reviews address other aspects of this hotel.

"You'll Enjoy Your Stay"

5
17/10/2015

This motel is conveniently located near 475. The facility is well maintained (inside/outside), room was clean, neat, orderly and offered several amenities. The breakfast was outstanding and offered a variety of entries for your choosing. The employees of Best Western Inn & Suites of Macon, Georgia makes one feel welcomed and at home. They are the Utmost gracious host. The employees were professional and courteous at every level. Their exemplary Southern hospitality guarantees that I will recommend this motel to all my family and friends! If your travel take you in this direction this hotel is a must stay.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
AnthonyHooks, We certainly appreciate your long time loyalty to us. It is always a pleasure to see you . Thank you so much for all of your wonder- ful comments about our Staff as well as the hotel itself. Please let us know if there is ever anything we can do to make your stay more pleasant. We look forward to serving you for many years to come.

"I will not stay at another Best Westeren"

5
16/10/2015

This hotel is so clean It fells like my home. Very close to our exit from the inter state. I fell safe there and welcomed by everyone. The bed felt great and no lack of covers the wash cloths and towels were white and not some other color.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Switty1, Thank you for your kind feedback regarding your recent stay with us. We are happy to hear you enjoyed it. We certainly look forward to serving you again.

"Very poor service"

2
12/10/2015

We were amazed and disappointed to be told that the jug coffee would not be refilled. As we could not find a cup of coffee in the nearby shopping mall we returned to the hotel at 5.00pm to be told by the front desk person that the empty jugs would not be refilled! This added insult to injury and totally destroyed our views of this hotel - indeed American hospitality. Yes, there was a coffee maker in the room but that's not the point. Hospitality is what separates good from bad in the hotel business and in this place what we received was closer to hostility. I travel to many places and have never received such bad service.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Thank you for your feedback. We have been in touch via email prior to this review. I stated this is a fairly new employee who came from a different hotel and this service was completely unacceptable and I would speak to her immediately. A partial refund was given to you for the inconvenience along with a sincere apology. This is certainly not the type of service our seasoned Staff normally provides as can be seen on hundred's of previous reviews. (most of which specifically mention how helpful and caring the Staff was to them) Again, we are very sorry for the way you were treated and we hope this will not prevent you from staying at Best Western's in the future.

"Shower Bliss"

5
11/10/2015

This shower has the most awesome water pressure. The beds were very comfortable and the pillows (there were 4 on each bed) were terrific. The room was clean, the staff was very professional and the breakfast was cooked to perfection. Great place to stay!

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Sherry35758, Thank you for taking the time to leave feedback on your recent stay. We are very happy to hear you enjoyed everything. We do get a lot of compliments on our showers. We are glad it started your day off great . We hope to serve you again .

"Great Value"

5
07/10/2015

Room was large and updated. Manager was very helpful in processing an overlooked credit after check in. Breakfast had a nice selection although the room was a little small to handle more than a few people at a time.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Merrill55435, Thank you so much for taking the time to give feedback on your stay with us. We were happy to help you process your $25.00 gift card you received through our loyalty program in your email. We are happy you came across it before you left Macon, Ga. We hope to get the opportunity to serve you again .

"Pleasant experience in Macon, Georgia"

5
06/10/2015

Excellent and accommodative staff. Updates to hotel were nice. Lobby, sitting area, and food areas were updated & pleasant. Breakfast attendant was very pleasant and attentive to make sure their guests had a satisfying experience. Express checkout worked well.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Veryl K, Thank you for choosing Best Western Inn and Suites for your recent stay in Macon, Ga. We appreciate your kind words regarding our Staff as well as the hotel. We are happy to hear you enjoyed your stay . It's great to know our express check out is making things more convenient for our Valued Guest. We hope to get the opportunity to serve you again .

"A very pleasant stay."

4
05/10/2015

Visited our son at Mercer University for the weekend and needed a hotel that was close to the school, had a reasonable cost, and had good ratings from customers. We found all 3 at the Best Western. The room was nice and clean with comfortable beds and a great refrigerator or our food items. The décor was modern and well-maintained. The hot breakfast was great and the ladies that served us were very friendly. The express checkout was a breeze too. Well will be staying here again.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Wes K, We are happy to hear you chose to stay with us while visiting your son . We are conveniently located near Mercer University so we are glad that worked out well for you . We are ecstatic to hear we will get the chance to serve you again ! Check out the Ocmulgee National Monument, The Allman Brothers Museum as well as the Historic Downtown when you come back. We look forward to seeing you .

"Clean and comfortable"

4
03/10/2015

Great location next to 475, yet you don't hear the highway. Many restaurants available in the area, as well as malls and others stores. Very convenient for travelers. Nice breakfast area, with an assortment of food. Pet friendly.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Joyce Thank you for taking the time to write a review on your recent stay with us. We appreciate you giving us the chance to serve you . We are happy to hear you enjoyed it. We hope you come again.

"Above Average Hotel for Money"

4
01/10/2015

This is a very good hotel for the value. The Hotel has been very well updated and has indoor pool and Spa. Beds are comfortable and staff is very accommodating. Have stayed here 3 times before and definitely stay here again when traveling through the area. The Hot breakfast and the lady that takes care of the breakfast are outstanding. Great Value.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Larry S, Thank you so much for staying with us three times in the past. We are excited to hear we get the chance to serve you again. We appreciate your kind words regarding our Staff. We are glad you had a great stay. We look forward to seeing you !

"A Best Western 5 Star"

5
30/09/2015

This Best Western facility is clean, friendly, and a great place to spend a night or two while traveling. They have very nice rooms and a wonderful breakfast to start you on your way again. The breakfast room is extremely well maintained by Cheryl, a wonderful lady who attends to your every need. We had a very restful stay there.

ChristinaPalmerGM, General Manager at BEST WESTERN Inn & Suites of Macon, responded to this review
Dennis M, Thank you for choosing to stay with us recently. We appreciate your kind words regarding Ms. Sheryl. She will be rewarded for her outstanding Customer Service. We are happy to hear you had a pleasant stay. We would love the chance to serve you again in the future.