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Best Western Plus Sunset Plaza Hotel, Los Angeles

8400 Sunset Boulevard, 90069-1910, Los Angeles, United States - See on a map
Best Western Plus Sunset Plaza Hotel - Exterior The Best Western Plus Sunset Plaza Hotel is ideally located in the center of Los Angeles. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

If you're looking for a place to stay on the Sunset Strip, look no further than the Best Western Plus Sunset Plaza Hotel in West Hollywood. This West Hollywood hotel is the perfect base for a visit to Los Angeles and all it has to offer, especially the nearby areas of Beverly Hills and Hollywood. We provide our guests with all the amenities they need for a relaxing and enjoyable stay, which earned us the 2021 TripAdvisor Travelers' Choice Award for our efforts. Among the things that set us apart is cable television including HBO®, free Wi-Fi, electric car charging stations, and a complimentary hot American buffet breakfast with scrambled eggs, bacon, sausage, English muffins and so much more. Our suites also offer whirlpool hot tubs and combined with our heated pool, exercise facility and gorgeous furnishings, it's no wonder that guests at our West Hollywood hotel leave with great memories to last a lifetime. Being on Sunset Boulevard, we put you close to everything you need. Bringing the family and looking for all-ages fun? Our hotel is near Universal Studios® and just minutes from amusement parks, museums, boutiques, famous landmarks and local beaches. Get discounted tickets to Universal Studios® and city and star home tours. Or visit the Hollywood Stars Walk of Fame® and Grauman's Chinese Theater. Also close by are the J. Paul Getty Museum, Farmers Market, Los Angeles County Museum of Arts and only 10 miles from Los Angeles International Airport (LAX). Those traveling for business will enjoy this Los Angeles hotel's proximity to Cedar Sinai, UCLA Medical Center and the Hollywood Bowl. If live music and nightlife are more your speed, you couldn't ask for a better location than the one our Sunset Strip hotel boasts. The Roxy, Viper Room, Whisky a Go Go, Key Club and Troubadour are among the world-famous nightclubs nearby. Book your trip to the Best Western Plus Sunset Plaza Hotel in Hollywood today and see the best of Los Angeles. the Hollywood Walk of Fame® and Grauman's Chinese Theater. Also close by are the J. Paul Getty Museum, Farmers Market, Los Angeles County Museum of Arts and only 10 miles from Los Angeles International Airport (LAX). Those traveling for business will enjoy this Los Angeles hotel's proximity to Cedar Sinai, UCLA Medical Center, and the Hollywood Bowl. If live music and nightlife are more your speed, you couldn't ask for a better location than the one our Sunset Strip hotel boasts. The Roxy, The Viper Room, Whisky a Go Go, Key Club and Troubadour are among the world-famous nightclubs nearby. Book your trip to the Best Western Plus Sunset Plaza Hotel in Hollywood today and see the best of Los Angeles.

Best Western Plus

Sunset Plaza Hotel

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 2588 guest reviews
NOTE ISSUED
Excellent
1403
Very Good
870
Average
203
Poor
76
Terrible
36
REFER TO NOTICE
Business Business
149
Couples Couples
810
Family Family
893
Friends getaway Friends getaway
353
Solo travel Solo travel
83
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Worn and weary, dirty and smelly."

1
Karen K, Rochester, New York 10/05/2022

We booked a City View Suite with 2 Queen Beds and checked in on 5/6/2022. Our room had two queen beds, a sofa, a desk with rolling office chair and a bathroom with a shower and separate jetted tub. The balcony had a small table, two wicker/rattan chairs and a chaise lounge. So, in essence, we received a room equipped with what was advertised on the website. I'm not going to go into detail about the absurdity of how the hotel is set up with no way to get to a room without going up and then down stairs to reach the hallway with guest rooms. PROBLEMS: Room stunk, it just smelled bad. Like old, old carpet which doesn't get cleaned and just sprayed repeatedly with that hotel carpet spray to cover up the smell. We saw a small frame with a sign reading how the hotel was taking measures to be sure the rooms were sanitized and cleaned and how their level of cleanliness was top-notch. Not really based on what we experienced. The air conditioning/heating wall unit was absolutely filthy. We took a photo to show how disgusting it was and even the maintenance man who responded to our concern said it should not have been allowed to get that dirty. How is this top-level clean? Same with the bathroom fan, just gross and covered with dust/dirt/grime. The carpet had lots of debris on it, little pebbles, some pieces of something like PlayDoh and food crumbs. We asked housekeeping multiple times to vacuum but it never happened. No daily housekeeping available so we were just out of luck. Near the bathroom some of the carpet was pulled away from the floor but never secured. Another section near the sliding doors had multiple large burnt areas. The bathroom was not just dirty but in need of repair. The shower door does not close properly so water pools on the ledge of the shower and the floor. No matter how you adjust the shower head it still leaks out and puddles, making the tiles slippery and the rug soaked. Nothing the staff could do, they said. The wood and carpet just remained wet all the time. Hmm, is that really clean? What about mold? The soaking tub looked to be dirty so we asked for it to be cleaned. A housekeeper came in and said it was not dirty, it was just worn. She showed us it was discolored with dark areas because the surface was wearing away. We thanked her for her time and took some photos of the worn bottom, the chipped and dirt covered jets and the wear near the faucet handles. No thanks, I don't need to soak in this dirt and wear. The sliding door took two of us to open, the tracks were filthy with dirt and grime. We went to the balcony, saw the mold on the chair cushion and never went back out there. We had to move the couch about a foot in order to see the TV and found there to be a used towel, some socks and food debris underneath. We moved it back and used our laptop to watch TV while sitting on our own clean beach towels to sit on the bed. We were told we could ask the front desk to swap out our used towels for clean towels. Good luck with that. We had to ask at least twice, if not three times, for any sort of towel swap. You never knew what you might get: if you handed over a few washcloths and a hand towel you might get a bathmat in return. We never received what we requested, it was just a crap shoot. Laundry was a joke: one washer out of three worked. Another washer had an "out of service sign", the other was just filled with 4" of dark brown nasty smelling water. Dryer worked fine, if you could find a time with no one else using it. Front desk was clueless as to cost of laundry ($2 for broken machine, $3.25 for working machine) and said they didn't know the washers were broken. Another guest stated he was there for 4 days and both were broken the whole time he was there. We always try to look at the positives so here is what could be considered good: Parking is below the hotel, enter from the street behind it and take elevator up after being buzzed in. Breakfast is offered, you may need to go to another floor to find seating, offerings are mostly breads, packaged pastries, cut up potatoes, powdered cooked eggs and sausage. Nothing fancy but could fill someone up if they like these offerings. A pool is within the courtyard of the hotel and it looked to be the nicest place on the property. The pool was cloudy when we went out there, I don't know if that is normal or not for this pool. We looked for other options after we checked in and found our room to be in such poor shape but we had a day-long tour booked the following day and another event the day after. We were able to leave after three nights, instead of the six we had originally booked and were glad to finally escape from the dirt and smell. I would not recommend this hotel until both the physical building and the staff experience an overhaul. I will add that the maintenance team seemed to be the hardest working people on the property. We had a non-working light and a gentleman worked on it (in our room) until he fixed it entirely. Another responded quickly in an attempt to clean the dirty filter and bath fan. Another explained the issue with the washing machines and yet another brought us towels because the housekeepers were gone for the night. They deserve kudos. Carlos, the rest of the staff, in our opinion, does not.

"Too many problems, very disappointing"

1
User 09/05/2022

First, let me say that we have stayed here multiple times and used to rave about it. I will tell you - this stay was so disappointing so read on and decide what type of vacation you want. We checked in and were given a room with a BROKEN air conditioner and NO hot water. We called 3 different times and Noone seemed to know if or when it would get fixed. We then asked to be moved. We were moved from a room looking at a pool to a room down below, at the very end of a long hallway looking at a concrete wall (look at photos). Noone apologized, help us move our belongings...nothing!!! Then, we were told there was a note on the account to move us to a room with a view the next day..NEVER happened, Noone ever called. Went to use the laundry room, 2 of the 3 washing machines OUT OF ORDER, with old gross water filling one of them. 2 elevators - 1 was out of service the time we were here making it crowded and long waits for the 1 working. After a couple days, the keys didnt work after a long day... we couldn't access room and had to go to front desk to get new keys. Business center - printers DONT work and no paper. Asked for paper, printers don't work, couldn't checkin for flight. The new room...NO hot water unless you let it run for almost half hour. Let's recap: - NO working air conditioner (room 1) - NO hot water (sometimes you can get some if you leave it running) - view of concrete wall - tired, old rooms - 1 of 2 elevators out of order for days - printers don't work in business center - no customer service or apologies, etc (we were told when we moved rooms, they gave us the 2 queen beds so we "got what we paid for", after having to lug all our luggage down to another room) - 2 of 3 washers out of service ** Each time we walked by the front desk, we would hear someone complaining about having NO hot water, maintenace issues, air conditioning issues. This was heard over and over. Now the positive - location is great for access to west hollywood. We come to L.A. alot...there are many excellent properties that are reasonable and offer a full customer service experience. I don't think we would return to this hotel unless there were significant changes. So disappointing, we used to love it here...

"Bad Experience"

1
A_Russell831, Warren, Michigan 06/05/2022

My family and I stayed here for our first time ever going to LA. Finding their parking garage was a nigh mare. After calling them 4 times to file out how to get to their garage we finally asked for a Manager who finally gave us their address to the garage. The garage is so small, don't pull in there if you are renting a larger vehicle like a Suburban. The Hot water, let me tell you! It took the shower 30 min to get hot. When it finally got hot we only had hot water for like 10 min. I was booked to stay here through Delta Vacations and would never come back here. Make sure you do your research and get their address to the parking garage BEFORE you arrive so you don't spend so much time trying to find their garage.

"Bad experience"

1
User 04/05/2022

They made extra charges when we leave the hotel without previous notice. One of the reasons that we booked this place, it's because it offers amenities, some of them got us extra charges without even asking or verifying it we used them.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
This hotel does not charge for extra amenities or a resort fee. I believe you meant to leave this review at another property. Please reach out to us directly so we can assist you.

"BEST Best Western ever, will come back!"

5
SandraKD, Long Island, New York 26/04/2022

This hotel lives up to the reviews. I would definitely return. I almost didn't stay here because it was a Best Western and I wanted something a little special. The building itself is special. Lovely pool courtyard, Parking cost was reasonable compared to the area. Convenient location. Free plentiful breakfast. Even though I didn't use the microwave, minifridge and stove top, it's a great thing to have if you are staying for a while and want to save $$ on food etc. The hotel felt classy for a 3 star. They accommodated late check out, I did not use fitness center but good to know it's there. Clientele was European and many families. I could see why this is an attractive option for them. No fancy bells or whistle here but you you are getting a spacious stay, lovely pool, free breakfast, reasonable parking cost.

"Great place to stay in LA"

5
User 24/04/2022

Beautiful courtyard and rooms were large, clean and bed extremely comfortable. Breakfast buffet was average at best, definitely could use more variety and overall upgrade. The windows open wide for a full view of the pool area/courtyard and the city. It was a great choice, definitely will stay again next trip to LA. Price wise, higher than average but well worth the location of the Sunset Strip!

"Overpriced"

2
Ruben P, Brussels, Belgium 22/04/2022

Poor management. Our room wasn't cleaned during the stay, people queuing to get a table for breakfast and nobody organising anything. Low food quality and variety for a 4 stars hotel. Bad value for money as it poorly reach a 3 stars quality. Wouldn't recommend this place.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Ruben for your feedback. Our free hot buffet breakfast is so popular so we opened a 2nd room for seating. I'm sorry you missed the sign stating this. At this time, we are offering full housekeeping service upon request only. Thank you again and we hope to have the opportunity to welcome you back soon.

"John C"

4
User 19/04/2022

10/10 for location, same for pool area which is full of flowers and peaceful setting. Ample parking on site but $27 per night. Had a double Queen bed room with 4 of us in; had to change original room for one with an additional area with table, sink , fridge . Breakfast included and a good selection of food and drinks. Downside was less than warm welcome when we arrived (after an 18 journey from UK) and little reluctant to clean rooms, ours was done twice in a 12 night stay. They said for ‘Covid reasons' which I would have thought would be reason to clean more. However, would recommend this hotel without question .

"You wouldn't stay anywhere else."

5
User 18/04/2022

This is my 3rd stay at this hotel. Each stay has been a 3 or 4 day stopover on the way to Vegas. Manager Carlos ensured we were well looked after. Great spacious rooms, friendly staff and nothing is too much trouble for them. A quick Uber will have you at Venice Beach, Beverly Hills for shopping or any of the beautiful restaurants in West Hollywood. Comedy Club also just over the road. I wouldn't stay anywhere else.

"Great place"

5
User 08/04/2022

Quick and efficient check in . We had a beautiful room around the pool . polite helpful staff who made us all feel welcome and a big Thankyou to Carlos for booking our tour with Caesar which we highly recommend Many thanks

"Slice of Paradise off busy Sunset Blvd"

5
User 07/04/2022

The manager Carlos went above and beyond to make our experience memorable. Pool area is so beautiful with Bougainvillea everywhere. Rooms are clean and lovely. Our room had a European look to it with windows, which open, overlooking the pool area. Enjoyed the breakfast. Customer service excellent. Happy here and can't wait to return!

"Old Hollywood"

5
Christine B, Vancouver, British Columbia, Canada 01/04/2022

This hotel is a bit like a positive step into the past. The building is clearly sixty or so years old. The furnishing and attention to vegetation and overall feeling is intended to convey that impression. The rooms are clean and clearly renewed including bathrooms. The beds are extremely comfortable and pleasant surprise, full sized pillows. Our room had a generously large balcony. The central pool is a gem. The parking is more than adequate although a bit expensive. The included breakfast was well served in more upscale facilities than normal for this level of hotel. Most importantly all of the staff was exceptionally friendly professional and responsive. In fact I would without hesitation say that the employees convey a feeling of pride in the place and would rate each and everyone we encountered a 10+.

"Great pool, lousy service"

3
kjmorgan73, Calgary, Canada 29/03/2022

You will definitely book this hotel for the gorgeous pool. It is everything you see in the photos, plus it's warm and salty. However, I don't recommend this hotel for long stays. We were there for eight days and our room was not cleaned once even though we asked, and it took several calls to get clean supplies. We were there for medical purposes and didn't need this extra hassle.

"Best In the west!!"

5
Ularu, Sydney, Australia 27/03/2022

My wife and I stayed here in January 2020 and we had a couple of issues which I wrote about in a TripAdvisor review back then. We thought we'd give the hotel another try and stayed again in February and March this year and we couldn't have had a better experience. The staff, the room (by the pool), the cleanliness, location and amenities were all first rate. We also spent 4 nights at the Andaz hotel over the road as it's one of the only hotels in West Hollywood we hadn't stayed at in the past. It wasn't a patch on the Best Western! I'll definitely be back BW, highly recommended. Oh and the parking is very reasonable at $27 per night.

"All you need and quaint and quiet too!"

5
Lisa O, Arlington, Texas 21/03/2022

This hotel is old, but so nice! The pool is beautiful with lots of flowers and great lounge chairs. The room (2 beds) was spacious with an updated bathroom and refrigerator and microwave. It was quiet and super comfy beds and pillows. The breakfast was delightful in a quaint, clean setting with many windows and lots of food options. I would definitely stay here again. Parking garage was also very easy to get in and out of with large parking spaces.

"Exceeded my expectations"

5
KCkidwriter, Kansas City 16/03/2022

I was in town for a family emergency and looking for a place that was comfortable and would also provide space for me to work remotely when I was back on site. The hotel looks intimate from the outside but it's like a villa once inside. You almost forget you're in West Hollywood. We were on the first floor with doors that opened out to the pool. Room had a large bathroom, an eating area (with sink, microwave and minifridge) and a desk area. Beds were comfortable but the view was the best part of it. The pool area was clean and there was a hidden spot/garden towards the end. The parking garage was well lit and immaculate. Breakfast was good and changed daily (the waffles were light and fluffy). Best of all, the front office staff were helpful, and offered a lot of suggestions for things my mother could do in the area. This will be the hotel I book on my next visit in a few months.

"Loved this hotel!"

5
Mom4kids323337, Middletown, Pennsylvania 14/03/2022

I loved staying at Best Western Plus on Sunset. The room was beautiful, the view from the window was spectacular.. the colorful foliage and pool below, the LA skyline beyond. The king bed was so comfortable, the room was spotless. The staff was helpful and nice. Breakfast was included.. the food was good, lots of choices, the coffee was great, the breakfast room was beautifully decorated and very inviting and warm. I highly recommend this hotel. I had a wonderful experience, and would stay here again.

"If you like careless and beatdown, this is your place."

2
feldny621, Macomb 03/03/2022

First of all, I dont know how this place has so many positive reviews because it seriously needs updating and a friendly staff. We chose to stay here because its close.to my son's apartment and we were in to visit him. We had also stayed here about 14 yrs ago and it was pretty decent then. Unfortunately, it looks like they haven't updated anything since our last visit 14 yrs ago. We booked the balcony suite and arrived after our 6 hr flight to the hotel at about 8.pm. When we opened the door to the room it hadn't been cleaned and the hotel didnt have any other suites available for us. Albert, the front staff host, said he didn't know why it wasnt clean and proceed to tell us he'd get it ready. We convinced him to allow us access to another room so we could change as we needed to meet our son in 30 mins. Albert first stated that he didnt know anything about the cleaning of the rooms because he was just front desk help but when I asked for.his manager, he changed his tune and said he was the manager. Not sure if Albert knew what his title was. I sure as heck didn't. We finally checked.into the proper room. The wall.outlets need to be replaced in the balcony room as anything we plugged in kept falling out which was super weird. Doesn't sould.like a big deal until you need to.charge your laptop or cell phone, then it's a pain in the butt to prop items to hold your cord.into the plug. It took 15 mins to get warm water out of the shower head and then the toilet plugged . When we asked for them to come unplug it they brought us a plunger and left. I guess we were now maintenance as well. The hotel has lots of teen and young adults. They proceeded to run through the halls arond 3 am and woke us up. My husband went to the front desk to complain, but nobody was there. Or at least he couldn't find anyone which made us feel very uncomfortable that anyone could come and go as they pleased. Overall, save your money and stay somewhere else.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Daniel for returning to our hotel for a 2nd time. We are sorry that your Balcony Suite wasnt ready upon your arrival. Our Front Desk Manager Albert quickly had our staff finish it with just a short delay. Our staff is on duty 24 hours daily. When you approached the Lobby our Night Manager was addressing the noise issue you mentioned. Thank you again for your return visit and we hope to see you again for the 3rd time.

"City View Balcony"

5
Andrea W, San Diego, California 02/03/2022

We thought this was an excellent value for our money in Hollywood. We were very close to many restaurants, bars & nightlife. Felt very safe in this part of town. The room itself was great - we had a city view balcony king room and we also had a corner window overlooking the pool area. The balcony was beautiful and we drank wine at night looking at the views, and then enjoyed the included breakfast there the next morning. We could not hear any neighbor or hall noise, and the bed was very comfortable. Staff was great, check-in was seamless and we made use of the EV chargers in the parking garage. We also like the fact that it's self-park so we could access our car as needed. Would definitely stay here again!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Andrea for taking the time to write you review. Our Balcony Suites are limited and highly sought after so we are thrilled to hear you enjoyed it. We look forward to your next visit.

"A WeHo gem!"

5
juuliasimoes, Sao Paulo, SP 15/02/2022

I did a lot of research while considering where to stay in Los Angeles, I am glad I settled on West Hollywood and the Best Western Sunset Plaza! The property is charming, very old Hollywood like, and close to attractions and restaurants. The rooms were spacious and beautiful. Service was good and we enjoyed the breakfast buffet. Definitely the best cost/benefit option in the area!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Juulia for taking the time to leave your review. We hope to see you again soon.

"Poor and Very disappointing."

2
User 14/02/2022

We were looking forward to staying here. However,We had to pay over $1200 which was a lot of money so thought it would be good.The room was spacious and clean but very tired looking.We had had a long journey from Uk on arrival the men on the desk were miserable to us and didn't help with our luggage.We were hungry but no food in hotel, so had to order in. Terrible.There was breakfast provided in the morning but I can honestly say it was the worse ever.The sausages looked raw and the eggs were like rubber. Poor choice of anything else. We didn't even bother on the second day.We were very disappointed especially as we had paid so much.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
We are honored that you choose our hotel for your visit from the UK. Each of our staff members try to provide personalized service to our guests and try to make each stay a positive memorable one. Our Room Service is available until 1am from the Saddle Ranch Restaurant and we offer luggage assistance until 11pm. Please let us know what you would like us to consider adding to our hot breakfast buffet menu. Maybe you will be surprised on your next visit. Thank you again and we hope to welcome you back soon.

"Couples stay at end of January"

4
User 31/01/2022

Pros: very clean room. Excellent location: near restaurants and entertainment. Heated, clean pool. Hallways and elevator clean. We stayed in a king suite with a terrace. Beautiful view of LA and very sunny. Had refrig, microwave and safe. Plenty of outlets for charging. Room was very quiet. Cons: Breakfast was continental. There was no milk alternatives such as soy, almond, etc. Eggs are dry. this was "big" for me because I keep away from milk products (lactose intolerant). Room got cold at night and in the morning - thermostat did not work (I presumed that this was a commom LA thing being weather is warm ansd sunny during the day). Please note and in all fairness: I did not say anything to front desk TV did not have a channel guide, indicating times and summary of programs. My room (309) was the very end room next to an open exit door. People would go to this area sit down and smoke (even though there was a big 'NO SMOKING' sign. The cigarette smoke would permeate the halls. Surprisingly, did not go into my room.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your feedback. We are thrilled to hear you had a pleasant stay. We are always more than happy to help our guests with whatever they need. We offer Soy milk upon request, help with HVAC and do our best to enforce our non-smoking policy. We do charge $250 Smoking Fee to guest who choose to smoke. We hope to have the opportunity to welcome you back again soon.

"I freakin' love this hotel!"

5
Joey K, Kansas City, Missouri 29/01/2022

From the moment we walked into the lobby, I knew this was a special place. It is so unique, and it reminds me of a hotel that would be on Bourbon Street in NOLA. I love the pool in the middle with the beautiful plants and flowers. The staff is helpful and friendly. I love the location of this hotel away from the hustle and bustle. You can walk to many restaurants, and comedy clubs from this hotel. I will stay here every time I come to LA.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Joey for taking the time to write your review. We hope to see you again soon.

"Beautiful and quiet"

4
mdvliet44, Mesa, Arizona 13/01/2022

Oasis of beauty and quiet. Breakfast could be better and healthier. Better grade of orange juice and toast instead of sweet roll. Hard boiled egg instead of plastic looking fried egg. Recliner would be helpful for better sleep.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to write about your experience. We will take your feedback into consideration in order to better improve our amenities and service. We hope you will visit us again soon.

"Fourth time here!"

5
User 12/01/2022

We like staying at this hotel because we find the location convenient, the rooms spacious, and mostly because of the people who work there. Each time I needed assistance or help in any way, they were more than willing to offer help but most importantly, with a smile. It makes a world of difference. If we go again, we will obviously stay there. No doubt about it. The only thing I would change, is the breakfast. But that is just me. I didn't particularly like the different juice they offered or the coffee. But that doesn't mean I wouldn't stay there again!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to write your review. It was a pleasure having you as our guest and we look forward to your next visit.

"Excellent and "Affordable" in LA"

5
jcar839, Florissant, Missouri 11/01/2022

LA is an expensive town for visitors. We have gone there a number of times to visit our son, and have stayed at the Best Western Sunset Plaza three of those times.It hits the perfect right note for us.The facilities at cheaper places are typically not well maintained or they are in parts of town you don't want to be. Sunset Plaza is clean and beautiful. (Just hang out by the pool.It's gorgeous.) It's on Sunset in West Hollywood...great location. And the staff from the desk to maintenance are friendly and responsive. It is good value for the money. And, unlike some places we have stayed in LA, they do not give the impression that they are too hip. This is the place we will stay every time wo go to LA.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for your review. We are delighted to hear you enjoyed your stay with us while visiting your son. We look forward to welcoming you back soon.

"Amazing Location & Expierience"

5
User 10/01/2022

This property is the hidden gem of Los Angeles. The parking is a breeze, the pool is relaxing and quiet, the breakfast changes daily and the room was perfect - the water pressure in the shower was the cherry on top of a perfect stay.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for sharing your experience. We look forward to you future visit.

"Great location!"

4
JAB7770, San Diego, California 07/01/2022

We spent New Years Day night and had a wonderful time. it was beautiful outside so having windows that actually opened was blissful. Our room overlooked the pool on the 3rd floor and it was quiet and clean. Walking distance to a great restaurant. I will definitely stay here again.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to write about your experience with us. It would be a pleasure to accommodate you on your next visit to the Sunset Strip.

"Wonderful and reasonable"

5
alafratt, Chicago, Illinois 06/01/2022

The room was spacious, courtyard view was beautiful, staff friendly, prices for lodging and parking were reasonable, location was outstanding for our purposes, and when our flight was cancelled and we needed to extend our stay by another night, the hotel graciously allowed us to do so and at the rate we had secured for our previous nights. Very happy we chose this hotel.

"Great location"

5
karlbeby, Miami, Florida 05/01/2022

We loved the location. It was easy to see the Hollywood sites. The pool courtyard looks like the show "Melrose Place". They have warm egg & sausage breakfast included, and they had good internet in the rooms.

"Best Western Plus is great"

5
Pecola C, Los Angeles, California 15/12/2021

I like it there and I feel comfortable . I also like the view from the windows. They are nice and have good service. I also like the showers and restrooms I like the large rooms and I like jacuzzis and luxuries.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Pecola for taking the time to leave your feedback. It was a pleasure having you as a guest and we look forward to your next visit with us.

"Great hotel with very friendly staff! Beautiful courtyard pool with great rooms."

5
User 06/12/2021

The rooms are fantastic and the views are great! The staff is friendly and helpful with anything you need! Great location that's close to so much of Hollywood. They serve a hot breakfast, even during COVID.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to leave your review. We appreciate your comments and look forward to your next visit.

"Wonderful place."

5
User 24/11/2021

Stayed one night, couldn't be happier. The staff is helpful +++. I got there much too early, but they found me a room anyways. The room was dark, window to a wall, but I actually really liked it - no pool noise, nice, quiet and cool. The room was squeaky clean and very comfortable. Fabulous shower, comfortable bed. The pool area is absolutely charming, and the perfect spot for enjoy a quiet morning coffee. Breakfast buffet offered gloves and napkins for handling serving tongs etc. Great location. Looking forward to visit again!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. It was a pleasure having you as a guest and we hope to see you again soon.

"Very bad service! We needed to find another hotel."

1
gilmel22, Los Angeles, California 18/11/2021

We booked the room a week in advance and asked in the comments for a quiet room on a high floor. We arrived at the hotel at four-thirty in the afternoon. At the reception I reminded the receptionist of my request in the reservation . We got room 342. As in any hotel the room should be on the 3rd floor. We searched for the room and did not find it. We went back to the reception. The receptionist told us that the room was below the pool floor at the end of the hotel and sent us with a short and unclear explanation to look for the room. Again we could not find the room and went back to the reception. This time we were told that the hotel employee would be waiting for us on the pool floor and would show us the way to the room. To our great surprise it turned out that in order to get to the room you have to cross the pool (wet and slippery floor), go down not short stairs at all to the back street level and there is a dark and gloomy room that daylight hardly reaches. The room does not have access by elevator and the way to the room is very unpleasant. The receptionist's response when we approached him was very rude - "sorry I do not have another room to give you, the hotel is fully occupied." All the conduct from the moment we arrived was unacceptable at all. Attempt to ignore and send us to an inferior room without any explanation. There was no attempt to go towards us and please us. We were loyal customers of the best western chain and this is the second time at this hotel. To our disappointment we had to leave and look for another hotel.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
We are sorry to hear that you didn't get a chance to view room 342. It is a Terrace Room located on our Mezzanine level. There are 7 steps to reach it. I'm sure you would have been surprised when you saw the spaciousness of this mini-suite at 500 square feet along with its private patio and lounge chairs. Please come back and give us another try. We will gladly escort you to the room.

"AC DOESNT WORK THERE IS NO DAILY ROOM CLEANING AND THE ROOMS and HALLWAYS SMELL LIKE A WET DOG!!"

1
User 16/11/2021

Extremely dirty hotel pulling bait and switch on travelers. THERE IS NO DAILY ROOM CLEANING AND THE ROOMS and HALLWAYS SMELL LIKE A WET DOG!! -AC doesn't work -Bathroom faucets smell like sewer -Shower was dirty , -locker didn't work -you had to call every time you needed to take a shower and wanted a towel. -The BREAKFAST is yet another bait and switch - they offer disgusting moldy 25 cent pre packed muffins with NO COFFEE and call it breakfast.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
We are sorry to hear that you did not enjoy your visit with us. Our staff is available 24 hours a day and we would have been more than happy to offer any assistance you may have needed. Our complimentary hot buffet breakfast includes eggs, bacon, a variety of oatmeal, yogurts, danishes and mufffins. It was probably a blueberry muffin you chose for your breakfast. We hope you will give us another opportunity to accommodate you on your next visit to Hollywood.

"Hollywood"

4
rolande833, El Centro, California 13/11/2021

This is a nice hotel. We did have issues with the room not being cleaned when we checked in. The front desk staff did a great job in helping us out in this situation. The rooms are nice and the staff was always friendly and pleasant to talk to.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Roland for your patience with us when you arrived. Its was a pleasure having you as a guest and we look forward to your next visit.

"Wonderful hotel"

5
zipNJ, nj 12/11/2021

Stayed at the Best Western Sunset Plaza in October. Would stay there again, staff was exceptional, followed covid policies, great location. I really enjoyed the pool, it was surrounded by bougainvillea flowers. We would come out and watch the hummingbirds feed on the flowers.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to leave your review. We look forward to you next trip with us.

"Fantastic property for a great price"

5
mkelley2, Rancho Palos Verdes, California 10/11/2021

My husband had a scheduled eye surgery in Beverly Hills at 5:30am. Being from the OC, we wanted to get a room near the facility, but did not want to pay Beverly Hills prices. The reviews of this property were spot on. The staff was friendly, efficient, helpful and professional. The room was very comfortable, with a gorgeous bathroom, and doors to the beautiful pool/courtyard. The parking garages were easy enough to get to if you read prior reviews, or get instructions from the front desk, and a steal for the area at $24. The property is within walking distance to a ton of various venues in Hollywood. Great hotel for a great value. Just booked it again for next week.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for choosing our hotel for your scheduled doctor visit. We appreciate being chosen as the place for your recuperation and hope to welcome you back again soon.

"Feels Los Angeles"

5
User 28/10/2021

The Best Western Plus Sunset Plaza is a piece of Los Angeles heart. With the swimming pool area into a gorgeous garden with beautiful flowers and lovely palms, this hotel is the perfect match between relax and the vibrant lifestyle of the city. Located in the heart of West Hollywood, it's perfect to take the car for a short drive to the most famous places like Hollywood Walk of Fame, Beverly Hills, the Original Farmer's Market and Melrose Avenue. Employers are extremely gentle, committed to improve the guest experience. Rooms were recently upgraded with new bathrooms. Also every room has a little kitchen area with a minibar, a microwave and a small dining room. This was my 5th time here, and I recommend it as one of the best hotel to enjoy your staying.

"Awesome property in awesome location"

5
Bluebulletguy, Minocqua, Wisconsin 24/10/2021

Truly a gem of a hotel in an area of overpriced “designer” properties. Yes, it lacks the overwrought “grey” color scheme so trendy these days, but makes up for it with a great pool area and wonderful views. Clean, well run.

"Great hotel!"

5
User 23/10/2021

Visiting from Arkansas - fantastic service, great location, will definitely stay here again. Richard was extremely helpful at the front desk - coffee, scissors, wine opener, etc. The pool was a favorite spot at night - we loved being able to open our windows for fresh air. Loved all the beautiful fresh flowers surrounding the pool area.

"Wonderful hotel!!"

5
Z8089IVthomasm, Matlacha, Florida 02/10/2021

It was a wonderful stay , very helpful staff, close to many different destinations, beds very comfortable, but as always on a trip the staff was exceptional!!!! Nice way to end the trip❤️❤️ really happy we choose this hotel based on trip advisor recommendations, I've never been disappointed by your picks

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for you taking the time to leave feedback regarding your stay at the Sunset Plaza Hotel. It was a pleasure having you stay with us and we look forward to your return visit.

"Good hotel/ poor parking"

2
MJane619, San Diego, California 27/09/2021

We requested a connecting room since we were 2 separate groups but to no avail and they also attempted to charge both groups for parking although we explained we were all in one car together upon arrival. We were still charged for 2 cars even after check out. We could hear the tv next door after midnight. The parking lot/ garage was super inconvenient. The hotel website did not provide specific details or information with parking instructions. There is no drive way/ area to park in-front as it is a busy street. Not even a sign posted. We had to drive in to the hotel next door to find the designated parking areas. I'm certain this is annoying & frustrating for their business as well. But our rooms were spotless and clean, bathroom looked newly remodeled. The cleaning staff were helpful & friendly.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you MJane for taking the time to leave your feedback and the compliments for our staff. Directly in front of our hotel is a Registration Zone with 3 spaces and a sign posted which says Registration Zone Parking. I'm sorry you missed it but am glad the neighboring business was helpful. We hope to welcome you back soon.

"BW Sunset Strip"

5
Joseph O, Clyde, Ohio 26/09/2021

We stayed two nights at this hotel that is located on Sunset Boulevard (sunset strip) West Hollywood CA. This is a very nice hotel with a beautiful court yard with a pool. A hot breakfast available with sausage, bacon, eggs and waffle. My wife and I would stay again at this location.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Joseph for your review. We look forward to having you both stay with us again soon.

"The best hotel in west Hollywood!"

5
missy7274, Seattle, Washington 22/09/2021

This is the only hotel I will stay at when I am in Hollywood! The staff here is beyond exceptional and they always make me feel welcome! They remember my name, greet me with a smile and always welcome me back! The breakfast here is amazing the rooms are perfect. It's like an Italian Villa. You won't be disappointed!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Missy for your wonderful review. We hope to see you again soon.

"Amazing place!"

5
User 20/09/2021

Amazing location and gorgeous rooms!! The suite was clean and spacious for my group of friends and the pool area was FABULOUS!!! Walking distance from great bars and restaurants and a quick Uber to the Hollywood music venues. Will definitely stay again. Oh, and the staff was so friendly and accommodating!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for choosing the Sunset Plaza hotel for your friends getaway. We look forward to having you all return again soon.

"Unexpected charmer right on sunset blvd!"

5
User 20/09/2021

Near nightlife, shopping, and other reasons why you would want to be on the Sunset strip! Literally across the street from the comedy store and saddle ranch, and a short walk away from other restaurants and bars. The staff are friendly, the vibe is relaxed, and a lot less fussy than nearby overpriced hotels. The rooms are spacious, the bathrooms are updated (with good shower pressure!) and there's even a small kitchenette in the suite we stayed in to keep our beverages cold. Also, the hotel itself has such charming grounds, with a beautiful pool area with lovely crawling vines and old hollywood feel, and a beautiful view of the city. And personally, it hit my must-haves for a good hotel stay: a comfy bed with full-stuffed pillows, A/C that actually goes down to a comfortable sleeping temperature, a nice bathroom, and easy accessible self-parking. Will be staying here again when I'm back in this part of LA!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to leave your feedback. We hope to welcome you back again soon.

"Awesome place to stay right in the heart of the Sunset Strip."

5
Travel62239672685, San Diego, California 19/09/2021

The Best Western Sunset Plaza is amazing! My friends and I stayed in a suite here while visiting LA for a concert, and had a great experience at the hotel. The facilities were super clean and comfortable, and the staff was friendly and accommodating. And the hotel is located right in the heart of the action on the Sunset Strip (located right across from the Comedy Store and Saddle Ranch), so we were able to park the car for the night and walk to different famous places along the Strip. I would highly recommend this hotel!

"Charming"

5
LenaVisit, New York 14/09/2021

I have spent short time in Best Western Plus Sunset Plaza Hotel and very much satisfied! Very friendly, charming environment, nice, clean room, great location, charming pool area. very welcoming personnel, decent rates. I highly recommend this hotel. And hope to stay here again myself.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Lena for your review. We hope to welcome you back again soon.

"Best anniversary experience!!!"

5
User 11/09/2021

Has such an amazing anniversary stay here at best western plus sunset ! The scenery is beautiful and romantic, a lot of nice restaurants and bars in the area so you can go out on the town. The staff is super attentive and polite. The rooms are exceptionally clean! Don't get me started on the amazing jacuzzi tub experience we had in the comfort of our own room. Will definitely be coming again!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Andrew for choosing the Sunset Plaza to celebrate your anniversary. We hope to see you both again soon.

"Great hotel!"

5
ViciousTrollop1, Astoria, New York 07/09/2021

I loved this hotel! First, they upgraded us to a suite at no charge, which had a balcony, a wonderful view of downtown, a huge Jacuzzi tub, and slippers! They also checked us in and let us keep our car in the garage even though our room wasn't ready yet. Parking was a little difficult to find if you don't know where you're going so if you are going to be parking your car there inquire in advance as to where to park - once we found out I was able to find it easily and there were plenty of spaces. The bed was comfortable and the balcony was lovely with all sorts of flowers on it. The balcony also overlooked the pool which was gorgeous with lots of flowers all around it. The only negatives about the place were that the closest ice machine was two floors down and because of how far our room was from the elevators it was about a 5 minute trip to get down there and back. Also, while there was an elevator that took you from floor to floor there was a part of the floor that we were on that had a few stairs up and then a few stairs back down which made it to where we couldn't bring the luggage cart to our room so we had to lug all of our bags up and back down those stairs (however, luckily on our way in the nice man at the front desk helped us even though we didn't even ask him). Also, they were not enforcing the mask policy at this hotel even though there were signs everywhere. Almost everyone was walking around without a mask, including in the breakfast area right near the food and in the elevators. The breakfast area was very small too so I felt extra uncomfortable (the only saving grace was that they had an employee making the waffles so that people didn't have their hands all over the waffle maker). Also, there was a girl in a thong bikini (and no mask) in the breakfast area with no towel on getting her butt germs all over the place and no one said a word. I think there should be an enforced policy regarding wearing at least a towel when you're sitting in a public area that other people are going to be using. That made me want to throw up. Overall this was a great hotel in a great location (and was surprisingly quiet given its location on Sunset) - I just wish they had been better about enforcing the mask policy especially given the new strain that has been found in LA especially.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to write your review about your recent stay with us. We appreciate the feedback and are so happy to hear you enjoyed your stay. We hope to see you again soon.

"Room decor a bit dated, uncomfortable bed, great shower, EV charging, OK experience"

3
User 24/08/2021

Overall, my experience with this hotel is just ok. Staff: Friendly and helpful. Building Design/Issues: My floor was weird. I was on the same floor as the check-in desk. In order to get to our room we had to go up a very small set of stairs and then down another very small set of stairs. It's fine on its own but when you have heavy bags, kids, and an elderly person, it's a bit difficult. We probably had another option but we weren't offered one. Also, there was only ONE working elevator (two total). And this elevator was slow. There was a complimentary breakfast in the morning. Had the breakfast staples that rotated daily: an egg item, a breakfast meat item, a starchy item like potatoes, and a waffle maker for the hot items. They had assorted pre-packed pastries, breads, fruits, low calorie yogurts, coffee and juices. Nothing too spectacular but it's complimentary. The hotel room itself was just ok... I had higher expectations based on the reviews. The bathroom design, which looked very modern and recently renovated was a complete mismatch to the rest of the room. The bathroom had a modern grey/white neutral color scheme vs the rest of the room which used a tan/brown color scheme that just felt super dated/old. Not particularly bad or anything, just a personal preference. As for the bathroom--I am a shower snob. I love me high pressure and a handheld shower. This one had the best of both worlds. It had the big rain-style fixed shower head (which I don't like) and it had a handheld showerhead with different spray options, which I just loved. Importantly, the room was pretty clean. As a rule for me, even before COVID, I always spray and wipe everything down. One on of the tables by the couch, there was some gross residue that wasn't wiped down by housekeeping--though it was not visible until we saw it on the wiping cloth. We didn't have that issue on any other tables or surfaces, luckily. The bed/mattress, unfortunately, was quite uncomfortable. It was really really firm and unforgiving. I woke up with back, side, and leg pain every morning---an issue I definitely don't have at home. When on my back, the bed wouldn't contour to the arch of my back, which is pretty bad. The single couch in the room was also very uncomfortable. I would hope that eventually, they switch to upholstery that is wipeable as this was all very absorby fabric. The office chair was also uncomfortable and flimsy-feeling; however, as a caveat, I am a heavy person though my partner, who is not heavy, also felt the bed, couch, and desk chair were uncomfortable. TLDR: 1-5 Staff: 5 Building: 2 (Weird design, broken elevator, slow elevator) Breakfast: 3 Bathroom: 4 Shower: 5 Room: 3 Bed: 1 Couch: 2 Desk chair: 2 Cleanliness: 3

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. We appreciate you taking the time to leave your feedback on your stay as we always appreciate comments like yours to help us improve our services. We hope to see you again soon.

"Love this hotel."

5
kadewaard, Hope, Maine 20/08/2021

My favorite in LA! Love this hotel.he courtyard pool area is amazing!! Spacious rooms and comfortable beds. It is walkable to restaurants, close to Santa Monica Ave for shopping, dining and services. We actually loved spending time at the hotel, by the pool, just relaxing, swimming, reading and enjoying the weather.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to share your thoughts about your recent stay at the Sunset Plaza Hotel, With our abundant California sunshine our Pool Courtyard is always full of an bloom and the perfect place to sit and relax. Come back again soon.

"Perfect stay!"

5
Kjcharron, Bradenton, Florida 17/08/2021

Excellent hotel! Stayed for 2 nights. Can't beat the location and hotel has a parking garage. It's about $30 a night which is one of lowest rates in West Hollywood. The staff could not have been more friendly or helpful at check in. Bathroom was amazing, great shower. Pool area is in a courtyard surrounded by green plants and flowers. French doors/windows open for a lovely view of the pool. Towels were thick and soft, bed was super comfy! Our room has a small dining table and a kitchenette area with a mini fridge, microwave and coffee maker. Can't say enough good about this place and will for sure stay again if I'm in the area!

"Great Stay"

4
Frank P, Eugene, Oregon 15/08/2021

the rooms here are oversized with plenty of room. Refrigerator, Micro and coffee maker. Breakfast is good but strange they had no cereals. This is the quietness hotel in a big city I have ever stayed at. Desk people are very nice and greet you when you leave or come back for the day. Good location to explore Sunset and Hollywood Blvd. Nice pool area and you can open your windows to get fresh air.

"Best experience ever!"

5
User 09/08/2021

Had a great getaway with my partner! We had an amazing time, everything was very clean and up to date. Jacuzzi tub in our room was an amazing plus and can't forget about the beautiful scenery just outside our balcony. The staff was super professional and attentive which made our experience so much better. Thank you so much for the hospitality!

"Great place, Great location"

5
User 06/08/2021

This hotel is a great place to stay right on the sunset strip. If you plan to visit the area, you can't go wrong here. The beds are comfortable and everything is clean. The pool and fitness center were both open.

"OUTSTANDING! Best Value, Comfort & Style in the heart of West Hollywood"

5
User 23/07/2021

Look no further than Best Western Plus Sunset Plaza for a truly exceptional experience. This hotel has a stunningly beautiful interior, tranquil courtyard and pool area, delicious complimentary breakfast with some vegan food items for those who are vegan or vegetarian. The rooms are very spacious and comfortable. This hotel has the best staff around who are very friendly and accommodating (thank you Carlos, Philippe and Theresa). Carlos went above and beyond to make sure my stay was a top notch experience. From the very moment I arrived through to the end of my stay, I felt well taken care of and enjoyed every single minute staying at Best Western Plus Sunset Plaza Hotel. I lived in West Hollywood for many years before moving to Maui a few years ago, so I know LA like the back of my hand. This hotel easily offers the very best right in the heart of West Hollywood. I can't wait to stay here again.

"One of the best I experienced"

5
User 05/07/2021

The lovely experience I had during my week's stay in Best Western was phenomenal I never expected such hospitality out of management and employees in my life I felt as if I were on a whole another island when I was there a total step up from ordinary hotels I was told there was a manager named Sonia Elias there and by far the way she contributed by her excellence to develop and growth of making sure her visitors grasp what it meant to be in a luxurious establishment speaks volumes I am from Texas and every time from now on when I come to California in Hollywood Best Western will always be my first stop thank you so much Best Western team and great job.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for choosing the Sunset Plaza Hotel for your vacation trip from Texas. We hope to see you again soon.

"One of the best I ever experienced"

5
User 05/07/2021

The lovely experience I had during my week stay in best western was phenomenal, I've never expected such hospitality out of management and employees in my life I felt as if I were on a whole other island when I was there Total step up from ordinary hotels. I was told there was a Manager named Sonya Elias there and by far the way she contributed her excellence to the development and growth of making sure her visitor's grasped what it meant to be in luxurious establishment speaks volumes. I am from Texas and every time from now on when I come to California in west Hollywood Best western that will always be my first stop. Thank you so much Best Western team,and great job.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for choosing the Sunset Plaza Hotel for your vacation trip from Texas. We hope to see you again soon.

"Beautiful, quiet and comfortable hotel."

5
doctorsandy, Ventura, California 01/07/2021

We chose this hotel because it is a 10-minute drive to Cedars-Sinai hospital, where I was going to have outpatient surgery. We stayed two nights--the night before the surgery and the night of the surgery. It was absolutely fantastic. The staff was all very accommodating, and our room was beautiful, very comfortable and roomy, and very quiet. We asked for a quiet room, and were placed in a room on the third floor overlooking the courtyard and pool below. No street noise, no hallway noise, absolutely no noise. I slept better than I would have at home, and it certainly was better being in this hotel rather than the hospital following my surgery. This hotel felt like a luxury hotel. Although the rates were higher than many Best Western Plus hotels, we were right on Sunset Blvd, and the rates were much lower than many other hotels in the area.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Sandy for taking the time to write your review. We wish you a speedy recovery and hope to see you again soon.

"Best sleep of my life!"

5
User 18/06/2021

Last weekend I stayed at this best western as a weekend getaway and it blew my expectations out of the water. When I walked in I was warmly greeted by the hotel staff who helped me with all my questions and made the check in process so easy. The atmosphere was wonderful & made me feel like I had escaped to a new place. The room was spacious and super cozy! And the bed was the most comfortable bed I have ever slept on. I felt like I was sleeping on a cloud and when I woke up I felt like I was still dreaming. I would highly recommend if you are ever in LA to stay at this hotel. 10/10 amazing hotel!!!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful remarks about your experience here an how much you enjoyed our hotel. We hope to see you again soon.

"Los Angeles two day visit"

5
User 10/06/2021

Upon arriving we were greeted by friendly staff. The room was huge, clean and well decorated. The windows open and over look the pool and the view and floral landscape was beautiful. The shower was enormous and we loved the overall look of our room for our stay. I love this hotel and can't wait to come back.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. Our pool is heated and open year round so we invite you to come back any time of year to enjoy our hotel. We hope to see you again soon.

"Great hotel, great location!"

5
User 09/06/2021

After spending a few days in another city and another hotel we were pleasantly surprised when we walked into this hotel. The people at the front desk were very friendly and helped us out with tours and food and made us feel welcome. When you walk in the front door you can hear the sounds of the people enjoying the beautiful swimming pool a few floors below, but the best part was the room! It was very large, 2 big beds, a kitchenette with a stove, microwave and sink. There was plenty of seating including a table for 2 for dining, a desk and comfortable wing back chair. The bathroom was exceptional. A big sink and a huge walk in marble shower. There was small amenities on the sink and in the shower and breakfast is included! Everything was clean and in good condition and we loved the windows that opened up to see the pool area. This place is in a great location right on Sunset Boulevard and is close to everything we wanted to see. We will definitely stay here again when we're back in LA.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Francine for taking the time to tell us about your experience at the Sunset Plaza Hotel. It was a pleasure to read your review and we hope to welcome you back again soon.

"Gorgeous hotel in west LA"

5
Duane C, Edwardsville, Illinois 09/06/2021

We stayed here two nights on Memorial Day weekend. The hotel has a great location if you are going to be visiting LA sites in the Beverly Hills/Santa Monica/Hollywood area. We are a family of 5 and had a two room suite with two Queen beds, a fold out Queen sofa, a small kitchen area (with mid-size freezer, fridge and microwave) and a nice large bathroom with spa tub and separate shower. The free breakfast had one of the best selections we have had during the COVID era. The outdoor heated pool was a private area surrounded by gorgeous flowers and landscaping which made you feel like you were in Italy. The view from the hotel was nice as well. There were underground parking garages that are behind the hotel and easy to access with an elevator. Highly recommend!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Duane for taking the time to share your experience. We are delighted to hear you enjoyed your family vacation with us. We hope to see you again soon.

"Great location very nice hotel"

5
minyarnb, Bowling Green, Kentucky 06/06/2021

Very good location in West Hollywood, walking distance to restaurants and some shopping. Rooms were really nice and clean. When we arrived our rooms were not ready but the staff stored our luggage and when we got back to get the room key our luggage was in the room.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for sharing your thoughts about your recent stay. We try our hardest to to make every guest experience a memorable one for each guest. It was a pleasure having you stay with us and we hope to see you again soon.

"Best Western Plus Sunset Plaza"

5
User 05/06/2021

Carlos is one of the managers at this hotel. He makes sure everything about your stay will be wonderful, & it is always fabulous. From the lovely gardens, beautiful pool & rooms, continental breakfast, you are sure to have a great time! Highly recommend!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Michelle for your wonderful comments. We look forward to your next visit.

"Good location and great hotel"

5
nancypZ9612SZ, Lexington, Kentucky 27/05/2021

This is definitely a steal! The hotel is located on Sunset Blvd making it super accessible to the tourist attractions and restaurants. The pool is phenomenal, it is decorated as a French courtyard. The pool is currently open and the modified breakfast was the best I have had during Covid - they had warm waffles!

"Really Charming and Pleasant Stay"

5
User 26/05/2021

This may be our new go-to place to stay around Sunset Blvd. We had a room opening to the small but beautiful pool area, really peaceful space. Beds are comfy, bathrooms are updated, service was great. Nice basic breakfast in the morning. Very clean. We love fancy hotels but sometimes you just want simple and nice while saving $$$.

"lovely"

5
16norma, Union City, California 18/05/2021

Loved the appearance of the hotel, very specious and clean rooms, we got a room that had doors to the patio where there was the pool and full of flowers, we really enjoyed our stay, great experience being there.

"I ALREADY WANT TO COME BACK!"

5
User 13/05/2021

I cannot say enough good things about this property. From the moment we arrived, we were made to feel so welcomed. The front staff was beyond gracious, and the room was spotless. The hotel is stunningly beautiful and in a perfect location. My fiancé and I made it a priority to spend an hour at the pool every day because it was so divine! The flowers...the lighting at night...honestly made us feel like we were on our honeymoon! We had breakfast by the pool in the morning, and one night we sat out there with a bottle of wine and were able to just relax. There's a fountain in the back and bistro tables and chairs and it makes for a perfect low-key night! Not only is this hotel beautiful, but the staff is out of this world! I never write reviews about hotels, but this Best Western surpassed every expectation of mine that I felt compelled to. Within seconds of requesting something (a towel, a pillow, or wine opener) Fernando was at our room or the pool with exactly what we needed! When we checked out, we were accommodated with a later time. Further, since we were taking the red eye, the hotel agreed to hold our bags while we went out. Then at around 6pm we came back for our stuff, and were able to hang out by the pool for our last hour in LA! (Can you tell how obsessed I am with this pool?!) Overall, it was the most amazing trip and we cannot wait to return!!

"Clean and Safe"

5
User 01/05/2021

I stayed at this Best Western for several days in April because my husband was at Cedar Sanai . Price point was good and I felt totally safe there . Rooms are spacious and clean .The staff was very friendly and helpful . Thanks Kimberly for your kindness .

"Me and my family love this location."

5
User 26/04/2021

We have chosen to stay at this Best Western several times. The rooms are very clean, staff is friendly and help full. We love the vintage look of the pool area. My kids love having breakfast by the pool.

"An absolute gem"

5
Roi5, Tel Aviv, Israel 19/04/2021

Wow! What a lovely surprise. I've stayed in several nearby properties (Andaz, SLS, Kimpton, to name a few.) This place blows the others out of the water. The BW Plus Sunset Plaza is set amid quiet, lush gardens behind Sunset Boulevard. It is such a quiet and peaceful place to stay but only a few feet from the Sunset Strip. It is minutes from just about anywhere you would want to be in Hollywood. The staff were universally friendly, and accommodated any request my family had. The room was spotless, with a new and very clean bathroom, higher end toiletries, and a nice shower. The bed had a lovely, firm mattress, crisp sheets, and the sounds of birds just outside the window. Breakfast was not gourmet but complimentary. It had been scaled-back due to COVID, but it was still more than adequate. The furnishings and design are older--not a glitzy new Hollywood style. But everything was clean, shiny, and the furniture was all in perfect condition. They have clearly taken great care in maintaining the property. Above all, the value for money was impressive. The neighboring hotels are fine, but they tend to be pretentious and loud. I would return here any time.

"The Best Hotel in The Best Location"

5
User 16/04/2021

This is a beautiful and elegant hotel within walking distance to boutique shops, fantastic restaurants and a vibrant nightlife. Our room was spacious and exceptionally clean with super comfortable beds.

"Reasonable price & location"

5
dlis0m, Terra Bella, California 14/04/2021

Kimberly at the front desk was pleasant, professional & courteous Location is great, very few homeless in area & variety of restaurants within walking distance of hotel. Hotel is clean & staff was very friendly

"Amazing property"

5
CHMcGovern, Philadelphia, Pennsylvania 10/04/2021

Beautiful hotel in LA. The hotel was dreamy, the room was spacious, very comfortable beds, even had a microwave and mini fridge. The pool was fantastic, and pink flowers everywhere! It was so peaceful in a busy hustle and bustle city. Breakfast was delicious too. We would come back again!

"Still Our Favorite Hotel in Hollywood!"

5
okimmigrant, Oklahoma 08/04/2021

We have stayed here at this hotel on three different occasions since 2018. Even with COVID changes, this hotel is right up there with the best. The location is amazing with great eating places all around, and fast access (for LA) to all of the main attractions of the city. The swimming pool courtyard area is outstanding with many beautiful flowers and seating area. It is one of the main amenities of the hotel. The lobby, and hallways are attractive and upscale. The rooms, especially the ones facing inward towards the courtyard, are very pleasant. The room windows are beautiful and open to let in the breeze. The complimentary breakfast has been modified for COVID, but is still available and better than many other hotels. We partook of the made-to-order waffles, coffee, english muffins, cereal, yogurt, fresh fruit, juice, and water. The hotel employees were all very kind and helpful. Parking in Los Angeles can be tricky and difficult, but the Best Western Plus Sunset Plaza Hotel has made it easy with complimentary parking in their basement. There are two spacious parking rooms on the back-side of the building, which have elevator access to the rooms and lobby. The pool is spacious and clean. We highly recommend this hotel to anyone staying in the area, and we will definitely be back again.

"Nice and clean, convenient location"

4
gloriasf, San Franicsco 08/04/2021

Stayed here 3 nights, got upgraded to a suite. Convenient location. Staffs were friendly and helpful. Got a room near the big neon sign, need to close the curtain at night. Very nice and beautiful pool area, no one using it tough due to COVID. Only thing was the parking garage was little confusing,

"A hidden gem among other tall building hotels on Sunset"

5
Hemant P, San Mateo, California 06/04/2021

This was my first time staying at this BW. Ended up here because another hotel in the neighborhood quoted us outrageous price but we liked this place so much that I will always stay here during my future trips to West Hollywood. Rooms are very cozy and absolutely clean. We had everything we needed n the room. he garden and the pool was very good. Breakfast was very impressive given the current COVID-19 situation. I highly recommend this hotel to anyone visiting the West Hollywood area.

"A magical oasis in West Hollywood"

5
kaitlinjameso, Compton, California 05/04/2021

This is literally one of my favorite hotels I have ever stayed in California. The hotel boasts Spanish architecture with trellises, patios full of flowers, a magnificent swimming pool and clean, spacious bedrooms. When we arrived we were pleasantly surprised at how well kept and clean everything was, it felt like we were staying in a $400+ Hotel. The BW is centrally located to all tourists sights and literally steps from all the best bars and clubs. I can not emphasize enough at how beautiful the pool and patios were, it felt like I was in Italy or Spain. Will be back in a couple months, thank you so much!

"Book this, now!"

5
User 01/04/2021

This place was perfect for us!! We arrived early and wanted to drop off our luggage. Check in wasn't until 3 pm but the allowed us to early check in at 9 am! They even upgraded our room free of charge. Breakfast was great and the pool area is everything. Very beautiful. Nice area, very clean room and friendly staff. Great value for the price- the other hotels on this street are double or triple the price, but this place still felt luxurious and had the same location as those. Would stay here again and recommend to anyone!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Kelsyl for your review. We look forward to your next visit.

"2 days"

3
soranare, Ra'anana, Israel 31/03/2021

In the middle of Sunset Blvd. Easy access clean good maintenance of the furniture. The bathroom has all the toiletries soft towels.The room was big as we have 2 big luggage and carry on. The receptionist were hospitable Good value for the money I paid. The only thing was the breakfast poor one as they say because Covid19.

"Relaxing Stay will Return!"

5
DayTrip63408639008, Elk Grove, California 29/03/2021

The Hotel is very clean and well ran. The breakfast how was not a full breakfast it was a continental breakfast. So if you are hungry you will have to go out. Covid made it not possible to have a Full breakfast. Other then that We love it here and its very quite and plush and very clean.

"Kimberly's Service Was Great!"

5
Jonathan C, Skokie, Illinois 22/03/2021

I came into the Best Western Plus to just check nightly rates because my Airbnb was canceled last minute and I was greeted by Kimberly. She was so kind and very informative about everything I needed to know about my stay. This made me very comfortable and is why I stayed at the Best Western. Thank you so much Kimberly!

"Wonderful Place To Stay"

5
j97elroy, New York City 21/03/2021

Had a great stay here - the room was super clean, large, quiet, and comfortable. Grounds were wonderful, location was perfect. Staff was very helpful and friendly, and I'd stay again anytime I return to the area.

"Awesome stay"

5
jaimemacias80, Bakersfield, California 19/03/2021

Had an amazing time here, clean rooms and hotel looks great. Awesome service, friendly staff. The location is perfect with tons of restaurants and stores to shop around the area. I highly recommend this hotel to anyone.

"Highly Recommend "

5
olgatravel11, Los Angeles, California 13/03/2021

This is my favorite hidden gem in LA! A small hotel with clean rooms, the most beautiful pool area and super welcoming staff. Neida, Jesse and Carlos remember me by name since I am regular there and always make sure all my needs and expectations are met. They are super friendly and professional and every time make me and my friends feel welcomed. Thank you and see you soon guys;)

"Beautiful stay in the heart Bev Hills"

5
User 09/03/2021

The pool area is so nice I forgot I was in CA and thought I had sleptwalk to Italy. The rooms are very spacious and have little kitchen areas with a microwave and mini fridge. The bathrooms are upgraded and large. Loved my stay!

"Awesome!"

5
hildag232021, Los Angeles, California 04/03/2021

Great stay. Comfortable bed, awesome bathroom and nice view from the balcony and poolside. Jessy at the front desk was very accommodating, made us feel welcomed and delivered great service! I would definitely stay again.

"Secret Hideaway on Sunset"

5
Leona M, Bella Vista, California 21/02/2021

This hotel was such a gem! The location was perfect, the staff was friendly and helpful and the accommodations were fabulous. Our room overlooked the pretty courtyard and pool. It was easy to forget you were in the middle of Hollywood. There was a digital billboard above the hotel that was pretty bright at night, though you could just close the curtains. I thought it kind of actually contributed to the “Hollywood Vibe”! There are several restaurants within walking distance. The parking was easy and the garage was clean and well lit. The breakfast was decent considering the Covid precautions in place. This is the perfect hotel for a Hollywood stay.

"staff at Best Western Sunset Plaza"

5
User 01/02/2021

Hi everyone..let me say first as you are reading this,,,I hope you are safe and your loved ones are safe. One thing is for sure... if you come to the Best Western Plus Sunset Plaza you will be safe. The hotel goes out of its way to make sure you have a comfortable stay and everything here is covid friendly. Love the surroundings and the pool. What a great place just to sit around the pool and read a good book or just take a nap. Great staff too..Jessy is great too..see him when you check in...bottom-line...you will not be disappointed. Def a ****** 5 star D4483ken

"Julio ROCKS!!"

5
User 17/01/2021

Me and my wife were looking for a last minute stay for 1 night for an unexpected trip. We came across this one and it happened to be a really good price and the perfect location for what we needed. When we arrived, Julio greeted us with a smile and EXCELLENT customer service. Thanks to Julio, we got upgraded to a beautiful suite with an amazing view. I will 100% be returning to this hotel and spending all the money they want to take! Thanks Julio!

"Julio is the best!"

5
User 17/01/2021

My husband and I took an unexpected trip and we had a terrible time finding a decently priced hotel for a single night. Thankfully, we came across this hotel and we booked a few hours in advance and continued our drive. Upon arrival, Julio from front counter helped us feel welcome and even helped us upgrade our stay! I will be returning and they can have all my dollars.

"AWESOME staff"

5
756stacyh, Tehachapi, California 13/01/2021

Every person I encountered that worked here was absolutely sweet and personable. Smiles and good mornings and more. We had to add days and stay a little over checkout time because my mom was having back surgery. They worked it all out for us with no problem. I would definitely stay here again.

"Our favorite WeHo hotel"

5
WeHoLiz, Oslo, Norway 29/12/2020

We have stayed here three times recently, and it is by far the coziest hotel option in WeHo, with amazing views at an affordable price. We like the junior suites at the ends of the "horseshoe" the best; they come with balconies and jetted tubs. There are also larger suites available, as well as regular rooms, some with views. Self parking is very easy and costs half of what other hotels in the area charge. The location can't be beat either. We hope to return in the spring!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to share your thoughts about your hotel visit. We are excited to see you enjoyed our warm hospitality and spacious suites. On behalf of our entire team, we look forward to your return visit again.

"After 3 Days on a Train..."

5
User 19/10/2020

We arrived in LA at 4:45 am knowing we can't check in until much later. I called the hotel and they said sure you can wait in the lobby. That was fine with us. We arrive and they say a room won't be available until at least 10, which we were aware of. To our complete surprise they had us checked in in less than 30 minutes. In my opinion they didn't have to do any of that and could have made us wait, but they didn't and that speaks volumes in my book! Aside from that, the hotel is gorgeous and the room is very spacious! We've been here less than 2 hours and we are completely satisfied.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Shelly for taking the time to write your review. Our staff are always striving to make each guests stay a memorable one and its wonderful to hear we succeeded for you. We look forward to your next visit with us.

"Best hotel ever "

5
User 07/10/2020

OMG!! Such a beautiful hotel!!! The pool area so nice with pink flowers. I loved it. The staff very friendly, thank you Jessy, Neida and Sonia you made my days awesome. Free breakfast like was a good option after long night.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful comments regarding your experience at the Sunset Plaza Hotel. On behalf of our entire staff we greatly look forward to your next stay.

"Lyn"

5
Pathfinder240911, San Francisco, California 05/10/2020

Beautiful hotel.Very clean and cheerful with polite, respectful staff.Very convenient to all areas of interest. I will be back and comfortably will recommend this Best Western to others.It made my quick trip to Los Angeles perfect.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Lyn for taking the time to write your review about the Sunset Plaza Hotel. Each of our staff strives to deliver superior service and we are glad to hear we succeed with your visit. We look forward to welcoming back again soon.

"Great stay and felt safe during pandemic!"

5
majosalvadork, Miami, Florida 15/09/2020

Great stay and it felt clean and coronavirus free! Breakfast was very basic but understandable due to pandemic guidelines. The pool area is great, you do not feel in LA! Also, the hotel is pretty centered and easy access to all LA areas!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Maria Jose for taking the time to leave your review. It was a pleasure having you as our hotel guest and we hope to welcome you back again soon.

"Awesome and COVID Safe"

5
User 15/08/2020

Okay I have stayed in this property many times over the years and is my go to place when I am in the area. With the current COVID stuff going on, I was a little hesitant about health and safety of a hotel. I called the friendly staff and they assured me that they are taking all the safety precautions and are compliant with all local and federal rules and more. I Felt better and booked. I am glad that I didd as my experience was great as always and i noticed that tje property and staff are all compliant and aware. One cool thing that I noticed is that they are using a cleaning method that the hospitals and airlines are using to disinfect which gave me an additional piece of mind. I have attached a picture of the information about it that was in my room. Stay safe and enjoy!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you David for writing about your experience at the Sunset Plaza. Our entire staff are taking all precautions to keep our guests and ourselves safe during this time. As you noticed, we are sanitizing every room prior to a guest checking in with the Electrostatic Sprayer which kills Covid in 4 minutes. We look forward to your next visit with us.

"Way better than expected!"

5
User 10/08/2020

Hot cow!!! We loved this hotel!!! We had a beautiful room overlooking the pool AND all of Los Angeles!!! The shower was a dream and the staff was exceptional!!! The lady who made my children pancakes and waffles was so sweet!!! This will be my choice every time I come to Los Angeles. Omg...the price was unbelievable!

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Lynette for your review. We hope to welcome you and your family back again soon.

"My Absolute Favorite Hotel"

5
Brispa22, Burlingame, California 01/08/2020

My room was a ground floor with French doors opening into a garden, gorgeous, patio. Then you can walk to the pool area. The rooms are fabulous. This is by far my favorite hotel, in the world. I go here for a "time out", from the world. Its absolutely perfect.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
We are thrilled to hear that the Sunset Plaza is your favorite hotel in the world. We hope to welcome you back again soon.

"Lovely visit"

5
rox70047, New Orleans, Louisiana 19/07/2020

Just home from a 3 night visit to this Best Western. The location was great as was the quick check-in and check-out. The bathroom was large and beautiful. Loved the rain shower head. The bed was comfortable and room was a good size. I would suggest a different flooring in the bedroom. The brown was not appealing. We LOVED the pool area. Comfortable lounge chairs and towels provided daily. Having a 1st floor room opening onto the pool area was a plus. However, for some reason other guests seemed to think it was acceptable to have loud conversation and play music at the table right outside of your room after 10:00pm. Not the hotels fault, just inconsiderate people. Would stay here again and would recommend to others.

Sunset Plaza, General Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to tell us about your experience at our hotel. We are so happy to hear you enjoyed your stay with us. We try our hardest to make every experience a truly memorable one for every guest. Please let us know if there is something needs our attention so we can take care of it immediately. Thank you again and we hope to see you again soon here.

"Fave spot in LA"

5
User 16/07/2020

Neida at the front desk was so awesome! She remembered me from our previous stays by name and made my check in smooth and quick. She even remembered what room I liked and made sure I get my fav room again. Thank you Neida! We will be back again because of your fantastic service!

"Everything as it should be"

4
Frankie_Hummus, Vancouver, Canada 11/07/2020

Not what I would call luxury but totally clean, safe, comfortable and enjoyable. Pleasant pool area. Conveniently in the middle of the strip. Easy check-in and helpful staff. Breakfast was exactly what you might expect for a mid-sized hotel buffet breakfast. For the money, considering what else is available in the same price range, would stay again.

"Surprisingly Disappointing."

2
MzSusanB, Saint Louis 26/05/2020

While very pretty, I found the room surprisingly disappointing. I flew in 5/16/2020 to take care of some quick family business. The room opened onto the pool area. There was debris blown in from the pool area at the French doors. I had to contend with the other guests getting drunk and moving the iron pool furniture around -- at one point I needed to point out that it was not a good idea to block my fire exit. Eventually, I complained to the front desk about the noise. Additionally, the air conditioner was at the wrong end of the room, so I was either too cold or too hot. And for a 3/4 empty hotel during Corona-virus, $22/parking was ridiculous. I cut my stay short and went elsewhere. Best Western is *the only* chain I travel with, and this one left me highly disappointed.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Susan for being loyal to our chain. Our staff is available 24 hours and we appreciate you giving us the opportunity to ask the other guests to quiet down. Our sincerest goal is to ensure all our guests have a positive experience while staying with us. We hope you will give us another opportunity to accommodate you on your visit to West Hollywood. I would recommend a room not on the pool area to ensure less noise. Thank you again.

"Superb, friendly, and extremely well managed and maintained hotel on the heart of Sunset Strip!"

5
David E, Redondo Beach, California 05/05/2020

Highly recommend this little gem on the heart of the Sunset Strip. Beautiful decor, very friendly staff, great value, and one of the very best Best Western Hotels I've ever had the privilege and pleasure to stay in. I am also very grateful for the complimentary upgrade, and love the fact they sent me a pre-check-in email asking me if there was anything special they could do to make my stay more pleasant! You'll love this place!!!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you David for taking the time to leave your review. We hope to welcome you back again soon.

"Best Western = Best Value on the Sunset Strip in West Hollywood"

5
LATravelGal1, Los Angeles, California 22/04/2020

Whenever I need a place to stay in LA, it's always here. It's my go to hotel because of the location in the heart of the Sunset Strip in West Hollywood. The entire staff and management are extremely friendly and accommodating! They recently remodeled the rooms and mine was very clean and beautifully appointed. The room had two queen size beds and the bathroom was very spacious and modern with a large shower and an Art Deco looking faucet. The room also consists of a kitchenette with a microwave and refrigerator. It's perfect for a single, couple or small family. My room was just as nice as any room at a more expensive hotel on the Sunset Strip. Such great value!! My room was off the courtyard and the pool area. Perfect for drinking that morning cup coffee along with continental breakfast or having that glass of wine in the evening! The hotel is ideal for a business trip or vacation! So, the next time you're planning a stay in LA or West Hollywood, definitely make a reservation! You'll be glad you did! I can't wait for my next stay!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to leave your feedback. We look forward to your next visit with us.

"Underpriced 5 star gem"

5
nathansZ4280BP, Brisbane, Australia 15/03/2020

Best accomodation we had in the US. Has all the ammenities - business centre, gym, laundry etc as well as a massive free breakfast which was sensational. We had a king room overlooking the pool. It was amazing with all the flowers and little extras like slippers, dressing gowns, coffee machine, fridge and microwave etc. Will come back here again if in LA. So centrally located and as a bonus carparking was $22 a day which i thought was cheap for this area. And it's not valet so that is the fixed price.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Nathan for taking the time to leave your feedback. We hope to welcome you back again soon.

"Pleasant Surprise"

5
Scoti_nic, Paso Robles, California 05/03/2020

We booked this hotel last minute for a visit to the Tolerance Museum. Hotel is very clean, even the hallways which often feel overlooked in hotels was clean. The room was large, had two queen beds and a very nice bathroom. The shower had great water pressure and also felt extremely clean. The beds were comfortable and the room overlooked a courtyard pool with beautiful bougainvillea blooming everywhere. As our room was overlooking the courtyard it was very quiet, we couldn't hear any of the noise from Sunset Blvd. The breakfast in the morning was above average for a hotel buffet and included waffles and other hot choices as well as cereals and toast. We would definitely book again. Hotel staff were all friendly.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for sharing your experience at the Sunset Plaza Hotel. Our entire staff strives to provide consistent superior customer service and we are happy to have succeeded during your stay. We look forward to your next visit with us.

"A hidden Gem on the Sunset Strip"

5
User 03/03/2020

Surrounded by some of LA's most famous hotels, the hotel provided a very comfortable and quiet room, an exemplary, professional staff from reception to the supers and housekeeping, which made for a wonderful five day stay. I'm a walker and with Sunset Plaza to the west, Hollywood to the East, and WeHo's commercial strip below on Santa Monica Blvd. you couldn't ask for a better location. Add a pool and a breakfast buffet with the right free newspapers, and all at a great price by LA standards what else could one want.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for sharing your thoughts regarding your recent stay with us. We enjoyed reading your review and appreciate your loyalty to our hotel. Thank you again and we look forward to your future visit.

"Beautiful Gardens in the heart of Hollywood"

5
User 02/03/2020

I love this hotel! The rooms are large and have beautiful wooden windows that open wide to let the beautiful flowers in. It feels like you are in your own private oasis!! We stay here anytime we are in the area.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Shantel for sharing your experience regarding your recent stay. It was a pleasure having you stay with us and we look forward to your next visit.

"Fantastic location, exceptional customer service by Nikki Brenda and Carlos, delicious free breakfast and super clean."

5
JennySteveJoshuaSydn, Aurora, Canada 23/02/2020

We stayed at the best Western in west Hollywood as part of my sons WISH trip through children's starlight foundation as he and we were excited to visit Disneyland and Universal Studios.When we arrived we needed to pick up a wheelchair from the front desk staff that had been ordered for my son. They were incredibly helpful and knew exactly where the wheelchair was stored and went and got the wheelchair for us. Given my broken wrist and being in a cast they helped me set it up which was very appreciated.I shared with them how thankful we were to be at their hotel and how much it meant to us to be here as we were on my sons WISH trip. I asked whether by any chance there would be a room slightly bigger than the one we had as it would give us more space and accommodate better his wheelchair. Niki Brenda and Carlos were amazing and when they heard our story immediately shared with us that they would upgrade us to a bigger room so that we would all be comfortable. We were beyond grateful. The hotel location is amazing right in the middle of everything and super safe and convenient. The pool and courtyard area is beautiful like an oasis.We didn't expect the breakfast to be much as it is free but we were very surprised. It was a delicious breakfast with tons of options, including eggs meat potatoes porridge cereals fresh pastries bagels bread juices teas and coffee and More and all of it for free. The hotel is exceptionally clean. Our room was spotless and the beds and pillows were amazingly comfortable. We looked at many other hotels in the area and the prices were astronomical.The best Western is not only affordable but an incredible and amazing place to stay. We highly recommend it. Thanks again to Nikki Brenda and Carlos for such an incredibly positive experience.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to write your review regarding your family WISH trip with us at the Sunset Plaza Hotel. We are happy to have been your hotel of choice for such a special trip and it was our pleasure of have been of assistance.

"Beautiful gem in the heart of the Sunset Strio"

5
User 20/02/2020

This hotel is a beautiful oasis right in the heart of the hustle and bustle of the Sunser Strip. Our family spent 5 nights here and loved every minute of our stay. The pool area is relaxing and calm, very quiet and private. We relaxed poolside and soaked up the view of the beautiful flowers and having a room that opened up to the pool was so refreshing for the daily breeze and access. Our favorite hotel staff were Albert, Neida and Jessy, they made us feel so special and talented care of that we felt like we were part of their family. I cant recommend this hotel enough, it is seriously one of our favorite places to stay and we cant wait to come back. Thank you so much for taking such great care of us!

"Beautiful hotel and grounds..."

5
User 19/02/2020

Hotel is exactly as shown in pictures. Rooms are clean, and beautifully decorated. Nice to have microwave and refrigerator and little dining area in the room. The pool area is very inviting with the surrounding flower beds. Very relaxing area even if you don't want to use the pool. The complimentary breakfast offered a terrific variety of hot breakfast foods,breads, fruit, cereals, etc. and coffees and other beverages(open from 7 to 11am). When we called the front desk because the remote was not working for the closed captioning, a gentleman from maintenance was at our door in less than two minutes and fixed the problem just as fast. I highly recommend this hotel and would stay here in the future if the need arises.

"This is The Real Home away from Home!"

5
powderdog, Oslo, Norway 12/02/2020

I know I have said this about some other places, but then I didn't know what I was talking about. Next time we're going to LA for a week or two, no need to consider any other places, even if The Ritz invited us for free. We were incredibly lucky with our room, and got «reasonably close» to the pool. The beds...Heaven! Service? Heavenly! Extra service? ...even better! And so it continues.... Any downsides, well...the breakfast couldn't keep up with the rest. But it was complimentary, so it's not fair to complain about that. See you soon! Giant hugs from Torvi and Bjorn ;)

"was there on business and was extremely happy with service"

5
tdc810, Farmingdale, New York 11/02/2020

Carlos the manager and Sonia were exceptional. They really wanted to make me happy for my important business stay. All of the staff were professional and accommodating. Breakfast was included which is alsways nice. Everyone very kind and seemed to love there job.

"Great Hotel Great Service"

5
User 11/02/2020

My daughter and I stayed here for 3 night and totally enjoyed our stay. First of all, this is a great location and accessible to so many of the must sees of Hollywood. The rooms are very clean and spacious and beds very comfortable. The pool area is beautiful with all of the beautiful pots and bougainvilleas and fountain. The staff was the BEST especially Jesse and Carlos who went above and beyond to make our stay special. Complimentary breakfast very good with large selection. We will definitely stay here again when we return to West Hollywood next year.

"Great Hotel"

5
nikperalta, Corona, California 08/02/2020

Was plesantly suprised by this beautiful hotel, great location, great service, and better than most Bestwestren breakfast. Spacious roon, clean, quiet, and smelled good too. Even the halls leading to the room was beautiful.

"Another lovely stay at my favourite LA hotel"

5
GaryM254, Blackpool, England, United Kingdom 06/02/2020

I've stayed here many times over the years when in LA and Christmas 2019 / New Year 2020 lived up to the usual expectations. We know the staff and they know us and always make us feel at home, and being a repeat guest feel that the level of service is raised for us. The breakfast is always nice, the rooms are comfortable and quite spacious, there's always parking, and the location is perfect for a stay in LA. The pool area is lovely although small, but it is a bit of a sun trap so is lovely and warm in the cooler months because the wind doesn't get through. I would definitely recommend this hotel for a friendly experience over a larger impersonal and more expensive hotel nearby.

"Storage room"

1
binasoe, Toronto, Canada 05/02/2020

Horrible experience in this hotel. I used the storage room service at the hotel. I stored 3 pieces. One object (small travel bag) inside my handbag was removed and left outside. Insted of 3 pieces I had stored, I picked up 4 pieces. Someone responsible for my luggage had opened my handbag and gone through my stuff. The luggage contained confidential and sensitive personal items like Passport, driver licence, credit cards and personal records. I was confident that the hotel would be trustworthy. I called two times to get in contact with the manager without success. What transpired from these two calls however, was that explanations of the incident changed each time and new explanations emerged depending on which employee I spoke to. This lack of response made me uncomfortable and I proceeded to close all credit cards and change passwords everywhere. When I finally reached the hotel manager he proved rude and unhelpful. Finally he admitted and explained, that the person, who had kept the bag in storage, had suffered a mishap. He claimed that lost the luggage on the floor and the extra bag popped out. How can an object popped out of locked handbag? Be aware of this.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Our entire staff takes the safety of our guests and their belongings very seriously. We want to thank you again for your honesty when you informed us that nothing was missing from your luggage. The General Manager, Front Desk Manager and numerous Customer Service agents have explained to you that the zipper was not closed on your black bag. Upon being returned to you, a small red shopping bag fell out. You agreed that you received all your belongings. If we had seen your zipper open we would have been more than happy to secure it for you. Thank you again for choosing our hotel and we hope to have you return again for a new experience.

"Wouldn't stay again"

2
Ularu, Sydney, Australia 01/02/2020

I have stayed at many of the hotels on and around the Sunset Strip, mostly at the wonderful Sunset Marquis. After passing the Best Western Sunset Strip often over the years my wife and I have always been impressed by its pretty exterior so we thought we'd stay on our recent trip to LA. I booked a 7 night stay and on arrival was met by a very friendly lady who checked us in a couple of hours early and was given room 212. The room reeked of deodorant and my wife me to call the front desk to change rooms as she found it unbearable. I called and told the gentleman on the front desk that the smell in our room was very strong and asked him if we could change rooms and to come down to check it out himself, he said “well if you change rooms you won't get another with a view” and he asked me to come to reception to pick up a key to check room 315, I looked at the new room and although it was dark and felt smaller than room 212, it smelt fine so we accepted it. I was surprised by the staff's response to my asking to change rooms, I felt that I was being downgraded and frankly punished for daring to not be happy with my assigned room, despite having a 7 night booking! I have never experienced this before and feel that the staff member, an older unsmiling gentleman wearing glasses, could perhaps do some retraining in customer service. All other aspects of the hotel were good, cleanliness, facilities and resonable parking charges. I would not stay again after my experience and wouldn't recommend the hotel to friends.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We want each and every guest to enjoy their stay with us and welcome any suggestions for improvement. Our staff is always wiling to move a guest to another room as you can see from the numerous reviews. The Front Desk agent did not mean any offense and was just trying to inform you that your new room was a corner room but still facing the pool. It is in the same category as your first room. We thank you for giving us the opportunity to accommodate you and we hope your 7 day stay was magnificent. It was a pleasure to accommodate you and look forward to welcoming you back again in the future.

"Good"

4
jsa1977, Colombia 06/01/2020

Very good location. Altough on sunset blvd the rooms face the indoor patio and pool (a nice perk for the youngsters) so there is no street disturbance. Clean and big rooms, friendly staff (majority of them bilingual, as in much of the SoCal area), self service laundry room with several machines. Good breakfast and enough parking spaces. My only observation is that the carpet and decor are a bit outdated.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Sara for sharing your experience. We are delighted to hear you enjoyed your family vacation with us. We look forward to your next famiiy trip with us.

"Really nice hotel"

5
tinaNtravel, San Jose, California 05/01/2020

The receptionists were all friendly. The room was rather large and looked newly remodeled, as it was quite clean and updated. There is a good size closet with a safe large enough to easily fit a laptop. To one side, there is a little pop out area with a kitchenette and small dining table and chairs. The bathroom was rather large plenty of space around the sink. The pool area is very pretty, with flowers and plants all along the sides. The breakfast buffet was pretty good with several hot choices (waffles, eggs, sausage, oatmeal, etc) plus a number of pastries and bread. If a view is important to you, then ask for a room on the 3rd or higher floor. The first and second floor rooms are more/less in a basement kind of area and the view is a wall, although with vines along the wall. This was ok for us, as we typically don't spend time in the room anyways.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Tina taking the time to write about your stay with us. We are very happy to hear you had the chance to truly enjoy our warm hospitality. We hope to see you again soon so we can make your next stay a memorable one too!

"Beautiful hotel"

5
793dona, Apple Valley, California 24/12/2019

Clean quiet roomy rooms with nice bathrooms the hotel was clean very well organized my some experience at the front desk was fantastic. The person that check me in was knowledgeable about the surrounding area and very accommodating. It is a beautiful older Hotel very surprising. Great little pool area underground secured parking and the rooms were very unique that I've never seen at a Best Western before definitely a surprise a diamond

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to share your experience. We appreciate the positive feedback and hope to see you again soon.

"Great place to stay"

5
User 17/12/2019

Good value for money. Good location in West Hollywood. A good buffet breakfast. Good sized rooms which are clean. Some rooms lead out to patio to the swimming pool. All the staff I met were so helpful and polite. Had a lovely stay and will return again soon

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Stuart for your review. Our entire staff strives to ensure each guest has a memorable stay and we are glad to hear we succeeded. We hope to welcome you back again soon.

"It`s like coming home...."

5
User 15/12/2019

It`s like coming home and this for us now for almost 30 years! The stylish, large, well-equipped, clean rooms; the beautiful grounds with pool, surrounded by palm trees and flowers, The awesome crew, as good as always in a good mood, makes almost every wish possible. The friendly, attentive service staff that has barely changed over time, stands for exceptional management. And last but not least, the great location, right on Sunset Boulevard.Highly recommended !

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We always enjoy reading reviews such as yours. Its our pleasure accommodating you and we look forward to seeing you again soon.

"Great Hotel, Great Location"

4
birkizza, Australia 10/12/2019

A great place to stay with plenty of places to eat nearby. Rooms are pretty spacious, very clean, quiet and the beds were fantastic. Staff were helpful and courteous when I needed help. Would love to stay here again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful remarks about your experience with us and how much you enjoyed your stay. We look forward to your next visit.

"Return Customer"

5
User 10/12/2019

This is my second time booking at Best Western Plus Sunset Plaza. Breakfast in the morning was a total bonus. We had a nice view of the pool courtyard. A great place to stay for any event happening in the city. Special thanks to Brenda Elias for making it happen!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Avaline for your review. Brenda is a one of our many long time customer service champions and we are happy to have her on our team. We look forward to welcoming you back for a 3rd visit.

"Come for the majesty of Sunset Boulevard, stay for the Brenda."

5
User 10/12/2019

Brenda was out hiking with the School for Blind Orphans and she punched out a rabid wolverine that came after the kids. This is the kind of concern she shows for people who aren't even her customers. Can you imagine how good she is with the clientele? Well, you don't have to imagine. She takes you into her arms and you soar majestically to Valhalla together on the back of a golden griffin. Not literally, just figuratively. In the service sense. You won't regret being here, is all I'm trying to say. Enclosed is a photo of her standing at the front desk daring problems to come our way.

"Christmas Party"

5
User 10/12/2019

I would like to thank Brenda Elias for her hard work and wonderful service. We are having our annual Christmas party nearby and she has been very helpful putting accomodations together for us. I will definitely use Best Western again!

"Amazing experience and wonderful time"

5
User 10/12/2019

Such a beautiful place and wonderful stay, but the true gem was Brenda Elias! She was so amazing and helpful, the process and experience wouldn't have been the same without her! We Will be back 200%!!

"No complaints...great location"

5
Beachdeac, Gaiole in Chianti, Italy 01/12/2019

This BW is a reasonably priced LA hotel. Rooms clean. Safe did not work. Front desk was helpful. Parking was covered, well lit and very clean. Great location central to everything north of town. Breakfast was average as expected.

"An outstanding memorable stay from check-in to check-out!"

5
stevebecker75, San Diego, California 27/11/2019

There are not enough superlatives in the English language to describe how awesome this hotel is from the terrific staff, beautiful rooms, wonderful room amenities, great location, gym, fantastic swimming area with beautiful courtyard area, beautiful outdoor furniture and gardens, and easy access to the Sunset Strip. Cannot think of anything that needs improving. We look forward to staying there again when we are in Los Angeles. Some rooms are being remodeled right now but that didn't interfere with our stay. The rooms are beautifully furnished and are not tiny. A great property that is well located to enjoy the Sunset Strip, Beverly Hills, Hollywood Blvd, and Downtown Los Angeles! We'd like to send a big THANK YOU to the awesome team of managers, Mr. Fred, Ms. Sonia, and Ms. Brenda for going out of their ways and making sure we felt like guests inside their homes. Again, thank you!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to tell us about your experience at the Sunset Plaza Hotel. We are so happy to hear your enjoyed our hospitality and hope to see you again soon.

"Large room and great pool area"

4
790naomic, Lincoln City, Oregon 23/11/2019

My family stayed here for two nights. Our check in was super easy, staff was great. Our room was very large and clean. It overlooked the amazing pool area. Parking has a fee. It includes breakfast, which had a good variety. There is a Starbucks across the street. The pool area is like a little paradise, but the water was freezing!! My 8 yr old did not mind but adults did not get in. There is no hot tub. Will definitely stay here again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Naomi for letting other know about your experience. We hope to accommodate you and your family again soon.

"Super Nice"

5
107denisse, Santa Barbara, California 15/11/2019

Staff amazing! Breakfast was on point! Pool is an Oasis... wish we had more time in LA to enjoy the LA weather poolside. We took a movie stars home tour... that we booked at the hotel. We felt like we got the V.I.P treatment.

SunsetPlaza8400, Front Office Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for your review. We are delighted to hear you enjoyed your stay with us! We appreciate the positive feedback and I am so glad you had the chance to truly enjoy our warm hospitality and complimentary amenities. We hope to see you again in the future so we can make your next stay a memorable one too!

"Beautiful Hotel"

5
MAMADUKES62, Stuart 10/11/2019

This hotel is AMAZING! Beautiful decor. Friendly Staff, Front desk was alway happy and helpful.. Wonderful breakfast, best selection that I have ever seen. Clean neat room and lots of seating. Lots of parking. Walk to many places to eat.

SunsetPlaza8400, Front Office Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking your time to share your thoughts about your recent stay with us. We truly enjoyed reading your wonderful review and we appreciate all your positive feedback! We strive to provide personalized service to meet the individual needs of our guests. On behalf of our entire team, we greatly look forward to your return so we can make your next stay an amazing one too! Thank you again and we hope to see you very soon!

"Excellent stay - staff superb!"

5
elninomagico, Edinburgh, United Kingdom 05/11/2019

Stayed here for 2 nights in November - the last time I stayed here was in 2011. Warmly welcomed at check in and was given a room with a refurbished bathroom which was actually really nice. Room size was very good and I found the bed extremely comfortable. The location is excellent for exploring the key sights of LA and there are plenty of bars and restaurants nearby. The breakfast in the hotel, although limited, was perfectly sufficient and of a decent quality. WiFi worked well throughout my entire stay. Would highly recommend this hotel and hopefully will visit again soon.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful comments about your experience here and how much you enjoyed your stay. It would be our pleasure to accommodate you on your next visit to the Sunset Plaza Hotel.

"Terrible check in"

3
User 04/11/2019

We stayed for 2 nights and were in town for a wedding. Our check in process was kind of a nightmare. We arrived to our room and our view was of a neighboring wall that was one foot away. We called our friends who also booked using the wedding block and they all had rooms with a view. That kinda sucked but it wasn't too bad. But then we discovered another problem. As experienced travelers we always check the shower first thing. We turned on the shower and the water did not work. The only way to turn on the shower was to turn on the sink simultaneously but even then only cold water was coming out. We called the front desk and they said they would send over maintenance. Maintenance arrived, verified the problem and tried to fix it. It didn't work. So maintenance said they would tell the front desk and go from there. Almost an hour passed by and we didn't hear a word from anyone. Our stuff was still in the car and we just wanted to get settled already so we went up to the front desk and asked if they could just move us already. The front desk said they didn't have any rooms available and they were working on the water problem but after a minute or two they somehow found an available room. Our room was on the 3rd floor but it was a journey to get to because since half of the hotel was under renovation we had to walk all the way through the dark, outside perimeter of the hotel and when we got to our room our shoes and luggage were dusty. Finally we got settled and luckily everything after that was smooth. If it wasn't for the check-in debacle this would've been a near perfect stay but the lengthy, stressful process left a bit of a bad taste in our mouth.

"Classy Hotel"

4
User 04/11/2019

This hotel was great! My daughters and I had a "Girls Only Weekend" so we enjoyed our stay. Well maintained establishment. Marble bathroom was gorgeous, with glass doors. My daughter loved the lighting. The furnishings were classy. Comfortable space with a separate eating area. My only concern was the temperature setting. It got stuffy and warm in the room so you aren't able to control the thermostat. I like air to be cool and always circulating. The fan could be turned on, but the air was hot, so it felt like the heater was on. The air conditioning couldn't be turned on. I think it was controlled by the hotel.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Evelyn for taking the time to share your thoughts about your recent stay with us. It was a pleasure having you and your daughters stay with us and experience the Sunset Plaza Hotel. Each room has its own central AC unit where our guests are in control of the climate. You just need to push either the AC button or Fan Button. Our staff is available 24 hours daily and can help you with any assistance you need. Just call the Front Desk. Thank you again and we look forward to your next visit with us.

"No pool use - no communication - we checked out early"

2
User 03/11/2019

On the plus side: 1) Hotel is well located 2) Nice facade 3) Easy parking & check-in On the negative side: 1) The pool was not operational with workers equipment and plastic. We were not notified prior, or at the time of booking which was the whole reason that we chose the Hotel. We were simply told after we handed over our visa card at reception that: "the pool is not operational" - no apology or reason provided. No offer of a discount or attempts top maintain our business when we indicated that we would be checking out 2 nights early the following day. This meant that we had to move hotels again which is hugely inconvenient with a young family..but we found an amazing deal 3 doors up at Hotel that I won't name but had free parking and was amazing. 2) There was no cooling in hallways and elevator which were really stifling and hot. 3) Breakfast was ok but some of it served in plastic plates which felt a bit like glamping! Overall, hugely disappointed with a pool being unavailable, the lack of communication with us re same. Hotel just fell way short but I can see the potential

"I was terribly disappointed but would try again in the future"

3
584Deb, Denville, New Jersey 01/11/2019

Unfortunately the day before we arrived we found out the pool was being worked on. I chose this hotel because of the pictures of the pool area and it was all torn apart. We were not told ahead which was very upsetting as the day before every other hotel was booked and whatever was left was extremely pricey so we had no choice but to stay I must say management tried to rectify by taking a good sum of money off. I would try again in the future but would check way ahead. It was very clean and a nice breakfast came with it b

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Deb for letting others know you will definetly stay with us again. We are sorry you missed the Pool Closure Notice on our booking sites. The pool retiling is just about done and it will be open in a few days. It was a pleasure having you stay with us and we look forward to welcoming you back again soon.

"Holiday "

5
Sam19291, Redditch 31/10/2019

Wow, what a fantastic hotel, the rooms were really big and so clean, the outside pool area was beautiful, the breakfast was lovely ,quite close to amentiites. The lady on reception helped pick a tour for us as we were there only a couple of days .

"Cozy little hotel with perfect location"

5
User 30/10/2019

Cozy little hotel with perfect location on the sunset strip in the heart of West Hollywood with walking distance to shopping, restaurants and clubs on ”the strip” Sunset Plaza is my first choise when in LA

"Great modern and improved place for families and children when visiting Los Angeles"

5
User 25/10/2019

Best Western at Sunset Blvd in LA is always improving and adding new features of comfort. My family loves to stay at this friendly and well run home away from home. Every visit we feel the new comfort.

"Awesome!"

5
SunlandSonia, Los Angeles, California 24/10/2019

Central and safe location. Spacious rooms, free buffet breakfast and free Wifi. The outdoor pool is beautiful. The area is walkable with plenty of shops and restaurants. All the staff members are courteous and helpful.

"sunset strip hotel"

4
User 22/10/2019

Location on the Sunset strip is excellent, walk to restaurants and shops! When the pool terrace is open it is a nice place to chill, pool could be a bit warmer though. Fun Bar across the street, party atmosphere, if you prefer something more family orientated check out Mel's diner.

"Did not like location"

3
saswan, Washington DC, District of Columbia 21/10/2019

This was adequate, but I kind of regretted our choice. Our 11-year-old was uncomfortable with the location, busy street, adult-oriented. We ended up finding two decent, inexpensive places to eat dinner a few blocks away, a taco place to the right, and a nice hamburger place to the left (Burger Lounge) though. I thought the pool was kind of crowded so I was not interested in going in, but my daughter enjoyed it. Hotel seemed to be popular with European families, so there were other kids. Our guestroom was in the back, and part of the ceiling at the back was appparently a walkway, and every morning we heard lots of loud footsteps stomping right above us. The room was fine. Parking situation good, but a bit tricky to find the first time. You have to access the garage via a back road from several blocks away, though the garage is directly underneath the hotel. Lots of spaces. Breakfast was typical of hotels with free breakfasts. As others have mentioned, breakfast rooms pretty crowded, but not a big problem. We stayed 3 nights. Staff was friendly enough. Our biggest problem was with the location/neighborhood, not the hotel itself, but it definitely impacted our experience.

"Great location, comfortable room, nice ambiance"

5
Andy W, Raleigh, North Carolina 15/10/2019

You won't find a better place to stay if you want to be close to West Hollywood and surrounding neighborhoods. With rooms that overlook the inviting pool, you are sure to spend time gazing out the window and dreaming about old Hollywood. May be a bit on the pricey side but well worth it.

"great customer service"

5
User 14/10/2019

Ok , we arrived to check in a little early, the gentleman at the front desk ,Carlos saw we were tired and organised for us an upgraded pool room, that alone really made our day. Also thank you very much to whoever you are at house keeping who arranged our kids fluffy toys on their beds { lovely touch} on some nights. Very well located and close to everything, nice work Carlos.

"Quick family getaway"

5
kraskew, San Diego, California 11/10/2019

Interesting hotel location, interesting hotel layout, but great front desk service. We had some issues with the room AC where the maintenance person had to come back three times to fix it, but in the end, everything worked out.

"Family stay"

5
User 10/10/2019

Stayed here for 5 days with a family of five from Australia. Great hotel in an excellent location. Was able to access all the sights of LA easily as the hotel is right by public buses and tour bus stops. Also took in a show at the Comedy Store and had a few drinks at the Saddle Ranch chop house. Lots of fun. Hotel staff were very helpful and friendly

"Absolutely beautiful! "

5
blueeyedcanadian74, Ontario, Canada 10/10/2019

We stayed at this hotel for two nights on our SoCal vacation and I was sad to go. It's such a stunning hotel. Hotel staff are simply amazing and the room was so clean - felt like home! We had a pool side room and was so convenient with kids to wake up and head to pool!! Thank you for the memories ❤️

"A Beautiful and Peaceful Place"

5
fascinature, San Diego, California 09/10/2019

I have stayed in Best Western Plus Sunset Plaza Hotel a few times and have enjoyed a relaxing and refreshing experience. It is a peaceful place with plants and flowers all over and french style doors and windows that open to a beautiful swimming pool and sitting area. The place is very clean, the staff is respectful, friendly and responsive, and management is great.

"Mrs Charlene woodward"

5
User 09/10/2019

Me and my partner stay her for are honeymoon. Their did leave us some special for us was was really love. Really lovely hotel. Friendly staff and helpful Great place. Would come back to the hotel again.

"La tourist"

5
FellowTraveler246122, Brisbane, Australia 09/10/2019

Best western sunset plaza may look old but is exceptional in service, comfort and quality. The staff can't do enough for you, the breakfast is excellent and not the same every day, the rooms are spacious and comfortable and the pool always clean and inviting - it is close to stops for tourist buses and local, taxis are outside and restaurants in walking distance.

"Wonderful Stay"

5
User 30/09/2019

We stayed on 09/27/19. Front office staff very helpful, even gave us info about touring. Our room was beautiful; room opened up to pool area. Room was clean and hotel smelled clean as well. Breakfast was really good. We will be coming back.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to leave a review on your recent visit at the Sunset Plaza Hotel. It was a pleasure to read your review and we hope to see you again soon. .

"Will not return"

2
jher26, Corona, California 29/09/2019

Unfortunately my experience at this hotel did not meet my expectations. I stayed once before and the over all experience was great so I assumed it would be the perfect place to go back to. Upon arrival our check in date was set for the wrong day, the room we were promised was unavailable, they offered only to upgrade us to what we had thought we originally booked only for a hundred dollars more in price they refused to compensate us for any of the errors that were made on their part and my $240 room ended up being a $370 with no receipt to show a break down of what I was charged for. The man at the desk who assisted us was extremely rude and over all it led to a terrible experience. The hotel in itself its kept well the beds are comfortable and the rooms are clean for the most part but the staff and service was extremely disappointing.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you, Jessica, for sharing your experience. Comments like yours help us to improve our services. After making your reservation, we emailed you a Reservation Confirmation with the details of your reservation including arrival date, rate and room type. We never heard from you stating there were some errors. Our entire staff strives to make each guests stay a memorable one and we were happy to upgrade your prior reservation because it was available. Unfortunately, its not available every time as you encountered. We know you have a lot of hotels to choose from and we hope you will give us another opportunity to accommodate you.

"Gorgeous little hotel in a lovely area"

4
Stevolpool1, Liverpool, United Kingdom 28/09/2019

This hotel is lovely. We had a lovely check in and requested a pool view, which they done for us the next day as they were fully booked when we checked in. The hotel is very Beverly Hills, almost an old school Hollywood vibe. The rooms are spacious and have everything you need. Great little American restaurant and bar across thread and a stunning rooftop bar just a few metres down the street called Harriets rooftop. Great for sunsets over downtown LA. The area is very LA, chilled, and plenty of things in walking distance. This was a great spot to enjoy LA, the hills, Hollywood sign, Universal. Pool area is gorgeous and staff extremely helpful. Complimentary breakfast was great too. I'd recommend this hotel to anyone and would most definitely return. Well done to all the staff and management here, it made our time in LA an absolute pleasure.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to share your thoughts about your recent stay with us. We hope to see you again soon.

"Wonderful Hotel"

4
User 26/09/2019

My husband and I travel to LA quite a bit for both business and pleasure. We have stayed at the Best Western Sunset throughout the past 12 years. The cost is responsible and the hotel is located right in the center of the exciting LA action. The rooms are clean, the staff is wonderful and the complimentary breakfast is quite good. We have looked at other hotels in the area for a change of pace but always end up back at the Best Western since we have had nothing but positive experiences over the years.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you John for your review. Its always a pleasure having you stay with us.

"Great Value"

5
lilianeh490, Sao Paulo, SP 24/09/2019

Excellent location - BW Sunset Plaza is a pretty Mediterranean/Spanish facility located in the heart of Sunset Blvd. blocks away from Mels, Carneys, Chateau Marmot, The Viper Room, CVS, Traders Joe and many restaurants. Breakfast (included) is above average w/ good food options (croissants, bagels, cereal, waffle, hot meal, yogurt ...) Friendly staff especially Jessy (front desk). Decent size room and renovated bathroom (unfortunately not all the rooms were renovated). Clean rooms as well. Good value for a three star hotel in a pricey city.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Lilianeh for your review. It was a pleasure having you stay with us. We hope to see you again soon.

"Best western in W Hollywood"

5
User 24/09/2019

Lovely hotel. I really loved the ambiance looking out into the courtyard/pool area. So beautiful with flowering vines. I had to take pictures. The room was very clean and the staff was very welcoming. The hot breakfast was really nice. A lot of choices.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Simmon for your review.

"Above and beyond"

5
763maryo, Limerick, Ireland 21/09/2019

Absolutely loved this hotel, staff were amazing and would do anything for you, just really happy to help. Rooms and pool were the dream. Would be cautious of the adjacent saddle bar across the road from the hotel, on week nights they are happy to take your money on week nights but on Friday night they were asking for ID from my 63 yr old parents which really spoilt our last night on vacation.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Mary for your review. We hope to see you and your parents on you next visit.

"Don't let the bad reviews cloud your judgement!"

5
Mr_FennecFox, Beaconsfield, Australia 20/09/2019

This motel is fantastic. Situated on the border of west hollywood, walking distance to trader toms and carneys restaurant & Saddle ranch (both have amazing food) Continental breakfast & lightning fast wifi included as well as paid parking. Its perfectually situated for Universal Studios, Six Flags Magic Mountain, Hollywood Chinese Theatre & walk of fame.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for your review. We are happy to hear you enjoyed your visit and found us just minutes from all the attractions you wanted to visit. We hope to see you again soon.

"Great short stay!"

4
Angie W, Auckland, New Zealand 20/09/2019

We loved this hotel. The location is excellent, close to restaurants, convenience stores and a short ride to the centre of Hollywood. The room was a good size for our family of 4, had all the essential amenities, decor and cleanliness to a very high standard (and I'm fussy!). Our children absolutely loved the swimming pool and the staff were super helpful, allowing us a slightly later checkout before we had to leave for the airport. Would definitely recommend.

"Sensational Hotel in WEHO"

5
User 08/09/2019

We chose to stay at the Best Western Plus Sunset Plaza Hotel during our recent trip to the US, and we were not disappointed. The hotel is in a fantastic location on the Strip, with easy walking distance to many of the attractions, the hop on hop off bus stops across the street if you choose that option too. The hotel parking was easy and in expensive for WEHO area. The hotel itself is an older style hotel, but it was exceptionally well maintained. We had a room on the 1st floor with doors opening to the pool area, which we absolutely loved, the bathroom was recently updated and was huge. The breakfast was great, many options to choose from, even gluten free options, which was great. The staff were extremely lovely, they were able to provide us with a room within an hour of our early morning arrival, they even offered us breakfast whilst our room was being cleaned. We would definitely recommend this hotel to anyone looking for accommodation in WEHO. Well done to the team at BWSPH.

"Excellent Service. I will stay here again and again"

5
Lolade S, Lagos, Nigeria 08/09/2019

My family and I booked a Queen Room with 2 Queen beds at this hotel in June. We were flying in to California from Houston and had made a non-refundable booking at this hotel. Our flight out of Houston got cancelled at the last minute but the airline was able to put us on another flight, albeit longer and knowing we had been charged for 1 night already, we were still glad to make it to California for the remaining 2 nights. We really loved the location of this hotel and the huge size of the room which overlooked the swimming pool. Lots of restaurants within a walking distance and very friendly staff everywhere. We loved the security getting in and out of the hotel too. And the icing on the cake, the Manager, was gracious enough to refund us for the 1st night we couldn't make it into LA due to the cancelled flight. Now, that was over $300 back in our pockets. What better way to end a vacation. We will come back here anytime we are in LA.

"A must!! "

5
LondonL33, London, United Kingdom 07/09/2019

Lovely hotel in a central location. Felt safe here as a solo traveller. Easy to get to Hollywood walk of fame etc only 10 mins in the Uber. A range of restaurants nearby. Safe were friendly, everyone was nice. Breakfast was a wide variety and rooms were spacious. Beautiful pool outside too. Definitely returning in the future.

"Very Pleasantly Surprised"

5
James W, San Diego, California 06/09/2019

Normally I'd balk at paying $181 a night for a room, even if it is West Hollywood. But I was very glad I did as this hotel was excellent. The room was outstanding. Huge walk in shower which made the renovated bathroom a major success. Bed was amazingly comfortable and afforded me the best nights of sleep I've had in awhile. And soooo quiet. Staff is friendly and very helpful. Breakfast was from 7-11, not the normal 6-9 stuff, and very good assortment of hot food, pastries, fresh fruit, juices. Guava juice yet, terrific! The $22 overnight parking fee was okay as other hotels I checked were $30 and more. Will definitely stay here again.

"A Relaxing Stay"

5
User 17/08/2019

I have to admit for being in such a busy area in Los Angeles, this BW made our stay relaxing. The walls are insulated very well. The breakfast is a wonderful addition and being able to get coffee until late is awesome. The pool/garden area was wonderful during the day and the evenings. We really felt like we got away. All staff was very accommodating and helpful. I hope you keep up the great work as we will be back! Great that you have parking also! thank you

"Nice staff, great location"

5
Laura P, Wilmington 06/08/2019

Loved our five night stay at this hotel. Staff was really nice. Spacious and clean room. Breakfast was terrific. Location can't be beat-down the street from Chateau Marmont. If you stay there try the tacos at Pinches down the street. Terrific.

"Charming, floral oasis on the Sunset Strip"

5
User 29/07/2019

Among the ever-increasing number of high-rise hotels near the Chateau Marmont, the Best Western Plus Sunset Plaza Hotel provides a charming, beautifully-appointed oasis in a private setting. Facilities are excellent and luxurious. Staff are caring and knowledgeable. Breakfasts are delicious and bountiful. A perfect home-away-from-home.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Ann very much for taking the time to write your review.

"Perfect place to stay ... an oasis in the centre of it all "

5
staclar, Aurora, Canada 29/07/2019

Just returned from my vacation in Los Angeles. Stayed here with my son and it was our first time to California. We were instantly welcomed to this hotel and even were able to check in early. Hotel is extremely clean and all staff are friendly. Rooms are big and we even had a small kitchenette with microwave fridge coffee maker and even a stove top. Our room had the biggest window / door that opened onto the courtyard overlooking the beautiful pool. The breeze was so nice and at night you can even see the lights of LA. The courtyard was like a little oasis away from it all and so pretty with well maintained landscaping. Pool was warm and clean and at no time was it too busy to get a lounge chair or swim. The courtyard is also a relaxing way to enjoy the free breakfast. Breakfast was hot and fresh and was different each day. With 2 breakfast rooms and the opportunity to eat outside there was alway room to eat. The hotel is right on the sunset strip in the heart of West Hollywood but even to get to universal studios or Warner bros was an easy and quick Uber/lyft ride, also there are many restaurants on the strip including the saddle ranch right across the road. For those taking tours the starline red route stops right across the road from the hotel also making getting around easy. I will definitely be returning to this hotel next year without a doubt. Thank you for making our trip special and relaxing.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to tell us about your experience at our hotel. We are so happy to hear you enjoyed your stay with us. We hope to see you again soon.

"Hidden gem on Sunset Strip"

5
TXFoodie75230, Dallas, Texas 25/07/2019

Wow, what a great surprise this hotel was for us. We were welcomed by a very nice hotel staff when we arrived. Our room was ready early and WOW what a room. Big and spacious with a lovely patio and blooming geranium baskets. Room was spotless, bed was very comfortable and room was quiet. Highly recommend this hotel.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for your review. We are delighted to hear you enjoyed your vacation with us.

"Clean comfortable classic and family friendly hotel"

5
giladzaf, Stresa, Italy 24/07/2019

Classic hotel with friendly staff, big large room. To fit a family with parking on site in reasonable price. This is my hotel for the next trip. The location is perfect also for families visiting universal studios

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for sharing your experience here and how much you enjoyed your stay. We look forward to your next trip with us.

"Birthday in Hollywood"

5
TracyG3, Troy, Ohio 22/07/2019

Great place to stay!!! Pricey but worth it! Great location- close to attractions like Walk of Fame, Rodeo Drive and Hollywood sign. Beautiful rooms and pool area, comfy beds and plenty of food choices. Small exercise facility(no free weights) but enough to get in some cardio.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Tracey for choosing the Sunset Plaza Hotel for your Birthday trip. We hope to see you again soon.

"Comfort and Service Plus"

5
tahneeb313, Melbourne, Australia 13/07/2019

Once again stayed at the Best Western Plus Sunset Plaza and had a great stay. Thanks to Brenda who always assists us with our booking and stay. The upgraded bathroom was a nice surprise. The front desk staff were helpful as usual and we will definitely staying here when we are next in LA.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for very much for your review. We look forward to your next stay.

"Nice hotel on Sunset"

4
Jayho70, Copenhagen, Denmark 11/07/2019

This is a good hotel which is located quite centrally for walks to Hollywood Boulevard and most things by car/Uber. We had a pleasant stay at the hotel (4 nights). Nice pool area and fairly cheap parking in garage (22$ per day). Only negative remark - they should improve the included breakfast. Not much is needed to make it fine, but right now it is just OK-ish.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Jay for your review. We are always changing our breakfast menu based on guests recommendations. Let us know what you are interested in so we can consider it. We look forward to your next visit.

"Room with A View"

5
Lovestherockies, Calgary, Alberta, Canada 11/07/2019

Lovely location. Our room faced the pool and downtown. Quiet. Amazing view of the July 4th fireworks. Pool is lovely (a very deep 8' end). Breakfast was quite expansive. Use the 3rd floor dining area for more selection. Staff are helpful.

"Cutest hotel ever"

4
User 10/07/2019

For the place itself I would put a strong 4. I fell in love with the flowers over the windows and this classic Beverly Hills look, it was as shown on the photos. Pool was a little bit noisy, but not enough to keep us from sleeping with the window wide open. Staff was professional and helping. Room service was assumed by a restaurant across the street; quick service and good quality. I enjoyed my stay and I would recommend this place. However, the room we got (315) did'nt fit our expectations, The bathroom needs a little refresh; the bath is kinda old (stained) and the shower does'nt have a lot of power (had a hard time removing soap from my hair). The carpet is wavy at some places (in front of air conditionner). On our last day, while packing our stuff, we found under the bed an empty can of a soft drink we never bought ourselves to the room, I'm assuming it was there before us... Therefore, I would give a generous 3 for the room we stayed in.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Roselynn for taking the time to write about your stay with us. We are very happy to hear you enjoyed the landscaping of our pool and courtyard. We will look into the concerns you mentioned and hope to see you again soon.

"Great base for Hollywood exploring"

4
User 06/07/2019

Nice hotel around 20 mins walk from the Hollywood sights - a bit of an Oasis, nice rooms & good breakfast - staff were all polite and keen to help. Let down by there being no bar and the pool being 'cold' (nither of these things were big issues)

"second time here!!"

5
User 03/07/2019

This is our second time here. We decided to go back because the rooms are big and spacious... it is clean, the staff very helpful, very positive attitude. The pool is great! If I were to go back, I would definitely chose the same hotel for a third time.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to share your thoughts about your recent stay with us. We are excited to see you returned to our hotel for a second time and we hope to have you stay with us again soon.

"Highly recommend."

5
stevefender84, London, United Kingdom 30/06/2019

This hotel is an oasis in a busy city. The decor is lovely, hotel very clean and comfortable, staff were very helpful and all appeared to be proud of their workplace. Nothing was too much trouble. In a good location for everything and whilst Uber is popular, public transport to anywhere is really easy and accessible. We lobbed our stay here and wished we had longer. The pool area is lovely , sadly some people ignore the no smoking policy, but the hotel can't do much about ignorant guests.

"Amazing"

5
User 26/06/2019

My boyfriend and I were planning our first roadtrip/vacation together. We asked two friends (who live in LA) which hotel in Hollywood they preferred. Both said BEST WESTERN PLUS! Once we arrived I was amazed at how beautiful the room was. The room had glass doors that opened to the pool. The first day we were out and about we walked all the way to the Hollywood walk of fame. I cant believed we walked that fair, but the walk of fame is close. I know it's June of 19 but I felt guilty of not posting this review for this amazing hotel.

"Across America in 21 Days"

5
steveandjoo, Exeter, United Kingdom 22/06/2019

We were well looked after in this hotel, they couldn't do enough for us. Thank you Brenda for making our anniversary a memorable one. Perfect location, close enough to get an Uber for about $7 to Hollywood Blvd to see all main attractions. Highly recommended

"Our favorite place in Hollywood"

5
jillvta, Ventura, California 18/06/2019

European old world feel in this wonderful hotel. It is right on Sunset Strip close to everything. Friendly staff, clean rooms, cute pool and a fairly descent breakfast in the morning. Always love coming back to this hotel to see concerts at the Whiskey A Go Go.

"If you are traveling to LA, Stay Here"

5
paavery, Plymouth, Michigan 18/06/2019

We've visited our son in LA many times, but this was the first time we stayed at the Best Western on Sunset Blvd. Wow! It was amazing. It is an older historic charming building that has been kept immaculately clean and neat. Our room was lovely, large and very comfortable. The pool was relaxing and the setting beautiful. You wouldn't know you were in the middle of the city. The staff were friendly, helpful and attentive. We'll definitely stay here and only here again when we go back for visits to LA. Great hotel! As a plus, it was very reasonably priced and a much better deal than other similar hotels in the area.

"Oasis in the city "

5
819mt, Edinburgh, United Kingdom 11/06/2019

Lovely hotel with fantastic pool area. A real oasis in a busy city with beautiful flora around the pool. Rooms comfortable, breakfast great and catered for food allergies. Nothing too much trouble for reception staff. Hop on hop off bus stops right across the street and within walking distance of some places. Would recommend

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are honored that you chose to stay with us at the Sunset Plaza Hotel. Our staff tries their hardest to make every experience a truly memorable one for every guest and we are happy to hear we succeed with you. We hope to welcome you back again soon.

"Best Vacation Ever!"

5
User 10/06/2019

We just got back from my daughter's graduation vacation to Los Angeles. I want to give a huge shout out to Jessy Moreno at the Sunset Plaza for upgrading our hotel room free of charge. We had the most amazing time. Thank you for making our stay memorable and all about my daughter. The room was amazing, the staff was amazing. The breakfasts were delicious and we couldn't have been more pleased with our experience. Thank you for providing us with the best accommodations possible, we will remember this vacation forever.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Emily for taking the time to write your review. Congratulations again to your daughter. Have a great summer!

"Amazing hospitality "

5
954alexisj, Brisbane, Australia 10/06/2019

We flew from Australia with a 8 month old baby. We had 12 hour flight and got to the hotel at 8am completely exhausted. Carlos happily checked is in early and allowed us to have breakfast. Everything was perfect. The room was nice and clean. The bed was comfortable. And breakfast was delicious with a nice variety of eggs, bacon, sausage, waffles, loads of carbs and cereal. Each morning is a bit different. The breakfast room is small room though and is packed with people so finding a table was a bit hard. But each morning we were lucky enough to have a family invite us to eat at their table. I would highly recommend this hotel. Perfect location for walking and not a far cab ride from the Hollywood wall of stars.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Alexis for sharing your experience. Our staff is always more than happy to check in our guest prior to the check in time as long as we a room available. We have two Breakfast Rooms that so there is plenty of seating available for all our guests. Thank you again and we look forward to your next visit.

"A Hidden Gem on Sunset Strip"

5
luv2travel8978, Connecticut 04/06/2019

We thoroughly enjoyed our stay at this Best Western. We opened the windows in our room to sweet-smelling honeysuckle vines and a view of the gorgeous pool and courtyard. I felt like I was in Tuscany. Parking was a breeze and there were no resort fees. Highly recommended!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to let others know about your stay. Our flowers are abundant year round so we hope to see you again soon.

"Almost Perfect for the money"

4
AlexS3687, Las Vegas, Nevada 31/05/2019

Positive: We Where me by a sweet and helpfull staff. The location is only around 15min drive to most things. The room was Big and tidy. The breakfast was small But fine and had some Nice staff. Negative: There was a Bad view from the room looking into a building. The parking ind the basement was expensive with 22$ Per Night and would have Been Nice to have included in the Price.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Our staff appreciate your wonderful comments regarding the cleanliness of our rooms as they win awards annually. We look forward to your next stay.

"Best Hotel On Sunset!"

5
dkenyon2010, Los Angeles, California 31/05/2019

This is best place to stay on Sunset! The staff is friendly and very helpful, the location is amazing and the pool area is really clean. They have 2 large garages so parking was easy which is really important in LA. They also have complimentary breakfast in the morning. You can walk to all the nice restaurants or easily take the bus to wherever you want to go.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Our entire staff loved reading your review. We look forward to your next visit.

"Great Location and Look"

5
Cindy H, Saint Louis, Missouri 26/05/2019

Beautiful interior and exterior, especially the pool area. The rooms were very clean and had a great view, however, the thermostat made it hard to control the temperature. Lovely complimentary breakfast with lots of seating available. Very accommodating staff.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Cindy for your review. We have staff available 24 hours a day to help with any concerns. Feel free to reach out to us anytime.

"Perfect spot"

5
User 23/05/2019

We had a wonderful experience. wonderful staff and great rooms, clean fresh and comfortable. The breakfast was great and coffee not bad for this Aussie. The pool area was so divine and the venue was quite and relaxing but still so close to everything. Thank you and we will see you again !!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review.

"Breakfast shocking!"

2
TomLobo, Camps Bay 07/05/2019

Well we only arrived last night. Nice clean luxurious room nice hotel. But we were in shock when we went for breakfast this morning. Paying $300 a night should entitle us to more than disposable cutlery and plates. Besides, after breakfast we are supposed to clean our own table. Hell ho! I am not even thinking about what all this garbage does to the environment. I find it shocking that we go on a vacation to rest from caring for 22 dogs, nine horses and much more, in order to find ourselves in a place where we have to clean our own table and have to eat with bendable uncomfortable plastic knives and forks. Not even in cheap hotels when I was young did I find myself in this situation. The breakfast itself is shockingly poor, they don't seem to have heard of fruits. I would rate this a one star hotel.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We enjoyed reading your review where you found our hotel so clean, luxurious and nice. Our entire staff strives to make sure every guest has an enjoyable visit and we are happy to hear you encountered it so. As you noticed, we currently serve our complimentary hot buffet breakfast on compostable plates and disposable utensils. You will be happy to hear that we are currently working on offering ceramic dishware and flatware in addition to the compostable items. We are excited to offer our guests these two choices. We hope to welcome you back soon so you can experience this change to our Breakfast Service for yourself.

"Great location friendly staff!"

5
User 06/05/2019

We had a family girls trip to Hollywood We were all very pleased with this cute hotel. It is conveniently located near a bus stop so we were able to quickly board a bus to get around town. Our suite was spacious with plenty of seating. The beds were very comfortable. Our suite included a large tub with jets that we didnt get a chance to use but I'm sure it would of been wonderful.The breakfast is an added bonus. . The staff was super attentive especially Nikki. Nikki answered all our questions and was very helpful with any request that we had. I definitely recommend this hotel and would stay here again.

"Good hotel for short break"

3
IrelandIrisheyes, Ireland 04/05/2019

Stayed in this hotel for 3 nights on a trip to West Coast. Check in was fast an efficient and we got upgraded to a superior room which was a surprise. Room was spacious, had a mini bar, iron and ironing board but bring your own kettle if you like tea. Location was convenient with bars and restaurants nearby.

"Beautiful large room, quiet corner on the pool level. Room 110"

5
User 02/05/2019

Staff and hotel extremely helpful. Went the extra mile with all requests. Spacious, warm interior and great leafy pool area. Room was large, door opening onto a nice secluded patio that led to the pool. Room was quiet, no whirring aircon units or noise from the strip. Starbucks across the road for coffee, great country bar for beers and close to everything Sunset Strip including best restaurants ect.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Garrick for your wonderful review.

"Lovely Suite"

5
B K, Adelaide, Australia 02/05/2019

We stayed in a suite for 5, lots of room, large bathroom, spa, lovely hotel, free breakfast with hot breakfast, cereals, croissants, waffles made in front of you which the kids loved. Awesome spot as Hop on hop off bus across the road and nice walk to restaurants. Loved the decor and fittings of hotel coming from Australia, something different. After staying in a small hotel room in Hawaii, the kids were “WOW” when we entered the rooms as triple the space.

"Awesome again!"

5
Guyindenver, Denver, Colorado 28/04/2019

Well, it was again time to have our family visit to the LA area, have been going to this hotel for many years and enjoying the hotel and its great staff. We feel welcomed every time and most of the staff know us by name. What I really like about this hotel is that it keeps on getting better every time, with improvements and upgrades that make the experience even better. This time, the rooms had upgraded bathrooms and shower with cool/modern look. They are also using LED lightning to help with the environment! couldn't help to take a couple of pics. Cant wait to see what upgrades are done next year. Look forward to visiting all the staff and management again and thanks for making this experience for me and the family a memorable one again!

"Perfect location however hotel looks tired."

3
User 22/04/2019

Check in was quick, parking was really handy and location is perfect. The pool is beautiful and beds are comfy. Personally I wouldn't say this hotel is good value for money except for its location. The hotel initially looks like it is tired and could do with some work being done. We got to our room in the evening, it was very dark and in the corner of the hotel which gave us the feeling of being in dungeons. We then moved room due to leaking air con, the second room was poolside and a lot bigger so suited us more. However, air con was still not working properly. After calling reception we were told somebody would come look at it however nobody ever came. Breakfast is very good but is served with paper plates and plastic cutlery. Considering the environmental problems at the moment with plastic you would think a hotel in California would provide with something else other than plastic.

"Great customer service!"

5
User 21/04/2019

Nikki at the front desk provided exceptional customer service. She was friendly and quick to get us checked in. The hotel overall was very clean and in a great location. Pool was beautiful and comfortable. I highly recommend!

"Gem in West Hollywood"

5
KJSONIT, Discovery Bay, California 19/04/2019

Great spot for a family hotel stay. Hotel has 2 parking garages for guess located in the street in back of the hotel. Across the street are many great restaurant options as well an anything you could possibly want delivered to the room. Hotel staff was super friendly, rooms were clean and spacious with a fridge, microwave and wet bar sink. Pool was well stocked with towels ( good because you need 2 or 3 to cover the lounge chairs). Overall it was a super visit and we will for sure be back.

"Clean, comfortable, and good location"

4
groovy_couple, Worthing, United Kingdom 14/04/2019

This hotel is well situated on Sunset Boulevard close to a Hop-on Hop-off bus stop, which is a good way to get around the city. The room was clean and comfortable and a basic hot and cold breakfast was provided with disposable cutlery and plates.

"Beautiful and Peaceful"

5
Compass58627399902, Los Angeles, California 13/04/2019

Located on Sunset Blvd, this Best Western Plus is extremely beautiful and very quiet. Parking was a breeze and the pool area is serene and something out of a book, the picture does no justice. I would recommend staying here..

"Usa trip"

5
mickwolf1969, Sheffield, United Kingdom 12/04/2019

Stayed here for 3 nights in March . Beautiful hotel kinda Mediterranean feel . Rooms were nice and large with 2 queen beds . Lovely shower room. Very friendly and helpful staff. My only gripe was one morning we came down for breakfast and we couldn't get a seat as there isn't man6 tables but only a minor fault . Overall lovely place and well situated

"Calm in the center of the Sunset Strip"

5
WinQuonChris, Mequon, Wisconsin 08/04/2019

My daughter and I had a wonderful stay at the Best Western Plus Sunset Plaza Hotel last week. The hotel is right on the Sunset Strip, so we felt we were in the center of the action, but the minute you walk into the lobby, there is a sense of calm, serenity and peace. Our room was quiet, clean, spacious, and decorated in a warm and welcoming style. The room had a comfortable overstuffed chair, a nice desk, with very comfortable beds and linens in the room. The pool was gorgeous. It's in a center courtyard and the windows of the rooms have beautiful window boxes full of flowers. Flowering vines line the walls. Breakfast was a great selection of pastries, beverages, different egg dishes, breakfast meats, fresh fruits and home-made waffles. The staff was friendly and helpful. Parking was easy and the whole place is clean. The Comedy Store is practically right across the street. Lots of restaurants and iconic Hollywood sites are within walking distance. It was a pleasure and I would highly recommend it and look forward to a return visit.

"Fantastic location with added character and charm"

5
SeattleTravelGrl, Malibu, California 07/04/2019

Not the typical Sunset Strip hotel, this Best Western featured a charming pool and courtyard with climbing vines and bougainvillea. Rooms with french doors and juliet balconies that opened to the courtyard along with a traditional breakfast room and a broad display of breakfast options. The room was very clean as were the grounds and interiors. Location to the Sunset Plaza to dine was also convenient. There is a bit of shopping with walking distance as well. ie H&M, Fred Segal, Small boutiques and entertainment on the strip.

"Amazing Front Desk!"

5
todagym, San Diego, California 07/04/2019

My two teenagers and myself booked two nights at this hotel. The check in service was quick. Everyone was super professional and extremely nice. Make a note - you have to pull up to a white curb in front of hotel to check in. Service at breakfast was great. Maid service was exceptional. Rooms were larger than expected. Beds were very comfortable. Little eating area with mini fridge, sink, microwave was nice to have traveling with kids. We had a view of the pool courtyard area, note: windows don't have screens. Fitness area needs help with three cardio equipments, one cable machine and one pull up/ tricep dip station but there are so many fitness studios within walking distance. Overall this place is EXCELLENT because of the FRONT DESK STAFF. They were very accommodating to a last minute emergency. It is such a nice surprise when people are this understanding. I can't thank them enough for their kindness and going out of their way to help me. We will definitely be back. Thank you to everyone at the Best Western Plus Sunset. I wish I would have gotten all your names to mention each and every one of you personally.

"clean friendly hotel"

5
nadinemark2006, Phoenix, Arizona 03/04/2019

hotel was clean and the staff was extremly nice . We did have a black widow spider in our room and had to kill it but that could have happened anywhere . The coffee was good . It was a very well kept hotel .

"Best value in West Hollywood"

5
ruddug, milwaukee 31/03/2019

I've been coming to this hotel since the early 1990's. It's the best value in the area. Breakfast is included with your stay and much better than the typical continental breakfast some hotels offer. The location cannot be beat as well. Close to many attractions.

"Explore Sunset Strip"

5
Barbara W, Rancho Santa Margarita, California 31/03/2019

Great place to stay for less $$ than some of the other hotels in the area... They upgraded us to a room with French Doors opening to the pool... very nice... we mentioned that we were celebrating our anniversary and they sent a gift basket to the room with a bottle of wine and other good stuff !! Very nice touch and unexpected from Best Western!! Highly recommend for a stay in this area. Thanks for a great stay, well done!

"Glad we took a chance on this place"

5
RabbitandOwl, Hockessin, Delaware 31/03/2019

I base my stars on satisfaction level, and I was very happy at this hotel. First off, the photos of the pool and flowers are accurate. We had a king room with a balcony and a sitting area. If the room was in some other place in some other city, maybe I would've felt a little "meh." One could maybe say it was a little bit "tired." But not much, and it was clean, spacious and comfortable. The balcony was everything. Gorgeous flower boxes and we could see the very pretty pool area. Not at all what you'd expect on the Sunset Strip. My husband was on business and I was a tourist, and I thought the hotel location was excellent for all of my tourist activities. We Uber'd/Lyft'd a lot (cheap and super easy), and did some walking. One day we walked all the way back from the excellent Farmer's Market area. I felt very safe here walking around at night. Hotel staff was very friendly. The included breakfast was not glamorous perhaps, but plenty of options and I was happy. The hotel felt like a little oasis in our day. The weather was cool on our visit so we never sat by the pool, but I would've loved to have had a drink out there if it was warmer. I'd certainly stay here again, and I never thought I'd say that about a Best Western anywhere.

"Location and Rooms"

5
451suzy, Bristol, United Kingdom 28/03/2019

Great location for everything close to some exclusive hotels and restaurants . Room was a great size and bathroom was large clean and modern. Breakfast was good and included which we find is not usually the case in US. Views lovely pool nice in a garden setting. Service and security all good. Very comfortable hotel would not hesitate to re book.

"Great for a family"

4
FunTravelingAround, Sarasota, Florida 24/03/2019

This is probably the best deal you will find in the area for a family. The rooms are spacious and have a mini kitchen which is very helpful. Our room looked over the pool and the windows open to allow fresh air to come into your room. Great value for the money!

"Saved our weekend"

5
takemetothebeach88, Baltimore, Maryland 19/03/2019

My fiance and I originally had an Airbnb booked for our quick weekend in LA, however when we arrived it was not as advertised. Having stayed at this hotel back in September for a night, we decided to see if there was any availability. Albert was working the front desk and immediately greeted us with a smile. He was extremely helpful in finding us a room and could not have been more accommodating. We felt such relief knowing that we had a comfortable place to stay for the weekend. The location can't be beat and having breakfast and a pool is an added bonus! Huge thank you to Albert and the Best Western for saving our weekend! We can't wait to come back.

"Always a pleasure! "

5
supertrih, minneapolis,minnesota 04/03/2019

Thank you again Sunset Plaza for making our quick stay in West Hollywood a pleasure. The front desk staff and especially ➡️Nikki always treat us as welcome guests and that's why we will always stay here. It's a little jewel on the busy Sunset Strip! Don't ever change- it's why we come here. Thank you.

"Superb location and value"

5
621BillK, Santa Rosa, California 01/03/2019

I've stayed in the Hollywood area before and am sorry I didn't notice this hotel back then. It's location is in the middle of everything...from the Hollywood scene to downtown sights and museums. Literally 20 minutes to drive into LA, at least on a Saturday :). Complimentary hot breakfast with tons of choices to eat. Plenty of self-parking on site underneath the hotel. Super friendly staff. Beds were comfortable and amenities were nice. Free internet in the rooms. Lots of things to walk to along Sunset Blvd for a late night stroll. My next LA stay will definitely be here again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for all your wonderful comments about your stay here with us at The Best Western Plus Sunset Plaza Hotel. We are thrilled to hear you discovered our hotel and enjoyed all of our complimentary amenities. We are so glad we were able to make your return trip back to West Hollywood an amazing one! We are truly looking forward to your next stay with us!

"Best place to stay in LA"

5
bosgirl123, Boston, Massachusetts 24/02/2019

This is our second time here. Great location, beautiful views, extremely comfortable room, good breakfast, and parking. Can't be beat. Showers were excellent as the bed was super comfy - slept so well. Walking distance to excellent places: Skybar and Chateau marmont. Short drive to some other great restaurants and tourist attractions. The best part is the view on the hills. My only complaint is that the parking was not included, but even the garage is awesome. We had a great time. Thank you - again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for your wonderful comments! We truly enjoyed having you stay with us at The Sunset Plaza Hotel. I am so happy to hear you enjoyed our newly renovated rooms and all the complimentary amenities we offer. We hope to make your next stay just as enjoyable! Thank you again and I hope you have an amazing day!

"GREAT LOCATION"

5
User 23/02/2019

Breakfast and rooms and staff were great / the front desk staff were very friendly and helpful / special thanks goes to Albert who gave me extra help and advice when l needed it / also thanks to Nikki and Paola who were also very helpful / a very happy customer yours faithfully Geoff Marshall

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to write about your stay with us. We are very happy to hear you had to the chance to truly enjoy our warm hospitality. We strive to provide personalized service to meet the individual needs of our guests. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return trip even more memorable.

"The Best!"

5
KerrMuggin, Bradenton Beach, Florida 21/02/2019

Great location, great breakfast, and great staff. Carlos at the front desk couldn't have been friendlier or more helpful. He sensed that we needed some extra help and went out of his way to accommodate our needs.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful remarks about your experience here and how much you enjoyed your stay. Your comments are very important to us and we appreciate all the feedback about our hotel and staff. Thank you again for making us your hotel of choice when visiting West Hollywood!

"Perfect- Room 124"

5
covenant786, Oslo, Norway 17/02/2019

Nice Hotel in West Hollywood. Comfy bed Direct pool access from out Room. Fresh and good size bathroom with both shower and tub. Kitchenette and fridge. Two double queen beds. Tv, safe and a Comfy chair. Office table and chair. Large safe. Centrally located. 15 min to Beverly Hills and 10 min to Walk of Fame with car. Laugh Factory and other comedy club in walking distance. Also renowed Meld Diner. Thumbs up!

"Good Location"

3
Elle W, Sydney, Canada 12/02/2019

For a 3 star hotel the rooms were clean and big. We were moved to a family room which was a great size however looked onto a wall when we asked if we could move to another room overlooking the garden or pool we were told no, even though we had booked a garden view room (as it was booked through a 3rd party they said we could not request it), we were out most of the time so it didnt really matter. The pool area is lovely and everything is well kept. The breakfast was good , however even my children commented on the use of plastic plates and cutlery as environmentally unfriendly!

"Birthday Weekend"

5
Don R, Minneapolis, Minnesota 10/02/2019

I was in town with friends celebrating my birthday. This hotel does not disappoint. The location was perfect. The staff was warm and welcoming. As it was my birthday they delivered a bottle of wine to the room. My friends and I were able to enjoy the wine and also the pool. I recommend booking a pool side room. I will stay here again.

"Great hotel for then price"

5
Dream00406844753, Atlanta, Georgia 09/02/2019

I really enjoyed my stay at Best Western. Decor was cute, very clean establishment, great location and friendly staff. Very affordable. Although I was in town on business, I would stay here on vacation as well.

"Wonderful hotel"

5
Debbie E, Sydney, Australia 08/02/2019

Lovely hotel. Stayed here last year when visiting USA from Australia. Staff were super friendly and helpful. Lovely pool area and great breakfast. Great location. Definitely will be back when visiting USA later this year

"Perfect"

5
holidaycrazy, Bedford, United Kingdom 05/02/2019

I recently spent a week at this hotel. It is a real gem, a real oasis off a busy street. Our room was large and quiet with 2 very comfortable beds and the bathroom had been recently decorated . It had an excellent powerful shower, the room had a microwave, fridge and coffeemaker which was really ideal. There was also a sitting area and large tv. Our room had patio doors to the gorgeous pool, unfortunately the weather wasn't great the whole time I was there but I was able to sit outside on our last morning. The room was cleaned daily to a high standard. The hotel provides a breakfast which was amazing, everything you could ever want, my only niggle is that they use disposable plates/ cutlery etc which is unnecessary and bad for the environment. The area is perfect for people wanting to explore LA in general as you can use public transport from the bus stop outside or a street nearby. The general area is walkable and enjoyable to explore. The hotel can book tours also which we did. Overall we loved our stay.

"Best Hotel on sunset!, excellent staff, dervice and facility's"

5
David M, Ireland 31/01/2019

One of my best travel experiences ever, Carlos and his front of house team , make you feel, wanted and valued and help you with everything from being being local tourist guides to the best hospitality people you could wish for, great breakfast offered, great pool and chill area, beautiful decor, best location, I'll be back very soon, look no further this is where you need to stay in west Hollywood. Thanks so much to everyone at the best western plus on sunset, see you soon.

"Great Place, Location and service staff."

5
User 29/01/2019

Great place to stay, Claudia from front desk was very kind, they even help us with the rent of the car we needed to move around also she managed to get us a driver service for the weekend... Overall great stay

"Great hotel on Sunset Strip"

5
User 28/01/2019

WE are so glad we found this hotel for our stay Friday and Saturday. We were able to check in at 2:00pm which allowed us to travel across LA to West Hollywood at midday on a busy Friday; that's very helpful in LA traffic. Hotel was lovely, room was great, proximity to restaurants and show was very close and allowed us to leave our car safe at the hotel and use commercial transportation to the venue easily.

"Tour of Los Angeles"

5
dhruba007, Kolkata (Calcutta), India 26/01/2019

Quick check in.But after a long drive parking is difficult.Rooms cosy.Staff polite,courteous.24 hours coffee available.Breakfast from 7 am to 11 am.The hotel arranges for the city tour.Centre to bars,night clubs etc.

"Magnificent! "

5
Yaelcoy, Toronto 25/01/2019

Just spent 4 nights with my daughter for some business meetings and auditions. Couldn't ask for a better hotel. The rooms are huge. The beds are huge and comfortable. Love the sitting area and little kitchen in the room. The hotel has bee renovated and the decor is super. We didn't go to the pool but it looks amazing from the room's window. The front desk people are extremely helpful with printing material for us and helping us around. I would for sure be back !

"My stay"

5
Kpassmore22, Temecula, California 24/01/2019

My dad and I came from Temecula California to Hollywood to see papa roach in concert. It was about a 2 1/2 hour drive with all of the LA traffic. By the time we got to the hotel, which was a little early then standard check in time, we were so over driving with all of the hectic traffic in the area. When we arrived, Paola greeted us at the check in desk with a smile on her face! She was so kind to the both of us, and told us that we did arrive a little early in our room wasn't ready yet. She went out of her way to see what room was available to get us in there and accommodate our needs. Her colleague Nikki, was there as well and her and Paola both got on their computers to see what they could do for us to get us in a room due to our Long travel. They managed to find a room available that had two beds, and I even had a balcony! We were beyond thrilled that we were able to get in our room early! These two ladies made our experience here at the best Western extremely worth it! I work in the hospitality field as well, and I know what it's like to deal with customer service. I can honestly say these two ladies have exceptional customer service, and they know how to meet customer needs! My dad and I both were so thrilled with our experience here, and I truly believe that Paola and Nikki made our experience even better! They both deserve a raise that's for sure! I highly recommend this place to stay when you're here in Hollywood, and if you get either of these ladies at the front desk you will be highly satisfied!

"Value for money"

4
perthh2017, Perth, Australia 17/01/2019

We are a family of 4 and found the 2 queen bed rooms very comfortable and spacious. The hotel is a bit run down but for what you are paying it is definitely value for money. The bathroom was nice and big as well and we had a little kitchenette. Unfortunately the fridge can only be used for water as it freezes everything else and there is no where to turn down the thermostat. The location is within walking distance from the Hollywood walk of fame and other sites of interest. Unfortunately LA has a lot of homeless people, with one young lady living out of her car right outside the hotel. So it is a rather dirty and smelly area(urine etc.), which is more a council issue than hotel issue. Very sad to see. They have laundry facilities on site which was great. They also have a lovely little bar, a restaurant and pool on site. The staff are very friendly and helpful. I would say the location is great for couples or singles rather than family with kids.

"It does what it says on the tin...."

5
cockneygirl, London, United Kingdom 15/01/2019

This is our 3rd stay in this hotel and we really love and appreciate its simplicity. Its not trendy, its not cool, people ask us where we stay and we have stayed in the Mondrian and could very easily stay in the Andaz or the Standard but do you really want to stay in a party, up-for-it all-night hotel when you don't want to party? There have been renovations - the bathrooms have been redone, the breakfast is greatly improved. We travel on long road trips to California. The little touches like the sink, microwave, fridge and laundry really help when you just want something easy and simple and not go to another restaurant or diner and have a bagful of laundry in your case. Its not a rip-off - the rooms and the parking charge is reasonable - everything is done well and with little fuss. The staff are friendly and helpful, from reception, to the cleaning crew and the breakfast staff. You get the impression they are one big family. And with all the development in the area this little "Bedtime Stories" gem of a place could one day vanish and a brand-new, trendy 21st century boutique, cool hotel will rise up. Please don't ever sell out BW Sunset Plaza. Where would we stay?

"Nicest pool in Hollywood "

4
Gordon M, Cambridge, Canada 13/01/2019

This hotel is somewhat run down but has a charm in its common areas that makes it a pleasant experience. The pool is the highlight of this property and is surrounded by a mass of bougainvillea and other flowering trees and shrubs. Breakfast is included and is plain but quite acceptable. The clientele tends to be families with children, so not typical of other hotels in the area. Rooms on Sunset can be noisy. But good value for money and I would stay there again.

"Top Location"

5
HannahLewo, Coogee, Australia 13/01/2019

Myself & my boyfriend stayed here for 5 nights. We arrived early and went to asked if we could leave our bags, we were told that they had a room ready for us...Great!!!. Upon arriving to the room we found that housekeeping were still in there, so we left our bags in the room and went back to reception who said we could sit by the pool and they would get us once it was ready. After just sitting down the manager came with a different room key and apologised. We went up to the new room which was on the same floor and found that the room now overlooked pool instead which was much nicer. The room was big, clean and we couldn't fault it. The pool & area was nice, clean and relaxing, there was even towels at the entrance to the pool for use, so no need to take your own. The hotel is ideally located in West Hollywood and within easy reach of tourist spots and the fact that sightseeing bus stopped just across the road was a huge plus. We did have a hire car and we never had any issues parking in the hotel car park. Overall had a great stay here and would definitely stay here again and highly recommend to anyone

"WOW! 100% perfect."

5
Cienega W, Northumberland, United Kingdom 11/01/2019

We stayed here in September last year for 17 nights. This was our 10th visit to this amazing hotel. We cannot stress how wonderful this hotel is and as soon as we leave we just want to book our next stay. On arriving from a long 2 flight journey from England , we were greeted by the wonderful front desk staff who checked us in and advised our room 119. Being frequent guests here, we know the layout and knew our ‘home' for the next 17 nights was a fanstastic pool room ! On opening the door to these mini suites , you are welcomed to a large comfortable room with dining area , large bathroom and importantly those gorgeous French doors opening to the amazing pool and garden. The kitchen area has coffee maker, microwave and a very useful fridge to keep the wine and beer cool ! Even though so tired after such a long journey, it is tradition for us to quickly freshen up and go across to Saddle Ranch - a great bar/restaurant across the road to wind down after the day and have a beer or 2 ! The hotel has 2 breakfast rooms providing a great choice of breakfasts from fruit,cereal,eggs,bacon,waffles and as much juice and coffee you need to set you up for the day ! We take our breakfast to the pool area and enjoy it , watching that glorious California sunrise ! Unlike most guests, we don't rent a car as we love walking and use the local buses and metro system which is easy and very cheap to use ( we say that you see more and enjoy the area this way). If like us you are on a long stay, there is a great store called CVS a 10 minute walk away on Santa Monica Boulevard where you can stock the room fridge with beer wine and water! Be warned though, if walking back it is uphill !! If you don't manage the store , the hotel provides 24 hour coffee and tea outside the breakfast room on the lobby level and there are vending machines on the 1st floor and as well as ice machines. The area is very safe and we walk around late at night and have no problem at all. They are very accommodating if we have had parcels delivered and take them to our room ( this has been so helpful as a lot of US companies don't send to the UK , so we ask the hotel if ok to send to them while we are guests there ). During our stay, they were adding more beautiful flowers to the window boxes and the whole area was just gorgeous. After usually a tiring and hot day out, we come back to this little piece of tranquility and sit out relaxing by the pool with a wine and soak in the peace and quiet. Locally , as mentioned, there is Saddle Ranch for food, beer and a great atmosphere or 5 mins walk is Trocadero - a small bar where if you are lucky , you can sit on their porch and watch the world go by. If you go between 6-8pm, all of their drinks and appetisers are half price. The BW housekeeping staff are so polite and after a day out, we come back to a spotless room with an abundance of fresh clean towels and clean bedding. As we have been guests here for so many years , when we arrived , there was a ‘welcome home' basket in our room. This contained fruit, chocolates, wine and glasses. Also as a musician, this is an amazing setting for a video shoot ...we asked permission and happy to help as always (this is Hollywood after all ), I have now an amazing video for one of my songs! This thoughtful and amazing gift was from Brenda Elias... she is amazing, professional and a truly lovely person who BW are lucky to have as an employee. Our last day, on checking out , we went to Saddle Ranch to see our favourite bartender Mark to say goodbye and Brenda having finished her working day was with Carlos Morgan( yet another asset to this hotel ) . A lovely way to end our vacation to chat to these amazing people and thank them for 17 great days at the Best Western Sunset Plaza. We cannot say enough great things about this hotel but to say we are not guests anymore, we are friends . If anyone has any questions , please feel free to contact us - if you book this for your trip to West Hollywood then you won't be disappointed - if you are like us, you won't want to leave . Sent from my iPad

"Perfect hotel for first time visitors to LA"

5
travelbugs222, Medway, Massachusetts 11/01/2019

This was our first trip to LA and we didn't know what to expect. This hotel is perfectly located in that it was centrally located and yet far enough away that you could not hear all the noise from the city. The hotel offers parking (for an extra fee) but well worth it as the cars are in a secure place and we really needed a car each day. The patio/pool area looked like something out of Europe, it was absolutely beautiful! And the staff could not have been more accommodating. We worked with Paola at the front desk and she was fantastic! Each morning they offer a free breakfast and it's not just a continental breakfast, it's a full breakfast. It helped so much with 3 teenagers along with us.

"Hotel Nestled between a neighborhood and the hustle of Los Angeles"

5
Arnesto S, Cumming, United States 31/12/2018

I was not sure what to expect when arriving but was very pleasantly surprised and safe. the area is great and central located with ease of access to highways and nearby Starbucks, lol. The room packed a punch, beautifully decorated and very comfortable. The front desk staff are second to none. Informative and always smiling... Great job!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Arnesto for taking the time to write your review and let others know how much you truly enjoyed the Sunset Plaza Hotel. It was a pleasure to read and we hope to see you again soon.

"A resort in the middle of eveything"

5
Joan P, Leucadia, CA, United States 20/12/2018

A beautiful room, everything new and clean and luxurious. Quiet. You would not know that you are on the busy Sunset Strip. A huge pool and luxury chaise lounges. The breakfast was Best Western PLUS. A huge selection, omelettes, scrambled eggs, sausage, ham, really good home fries, croissants, sweetbreads, cheese, waffles, and probably many items I forgot to list! Yummy...

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Joan for your review. We are happy to hear you had a chance to enjoy our free hot buffet breakfast. We look forward to your next visit.

"Excellent Hotel and location "

5
340roseh, Brisbane, Australia 20/12/2018

We recently stayed at the Best Western with a group of 4 friends. The location is perfect, safe and convenient to some excellent restaurants, bars and shops. The hotel beds are super comfortable and the rooms are large and roomy. Affordable prices. Thank you to the receptionist Paola, who was very happy to make reservations for us and assist in making our stay easy and fun.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are delighted to hear you enjoyed your group getaway at the Sunset Plaza hotel. We hope to welcome you back again soon.

"nice place to stay in Hollywood"

5
debora692017, Lyon, France 20/12/2018

Friendly, helpful staff. The rooms are very quiet in spite of being on Sunset Boulevard. The exterior of the hotel could use some freshening up but we liked the "old-fashioned" appearance of the interior and our room (not the sleek ultra modern so in fashion but rather the elegance of wood and sturdy comfortable furniture). We will definitely come back here on our next trip to L.A.

"Update to a previous review."

4
randybD9479LJ, British Columbia, Canada 19/12/2018

As per TripAdisor's policy of having to delete and repost a review rather than editing an existing one, I am revising my original unsatisfactory review due the excellent follow-up of this hotel. Original review (followed by update): Just because I used points for this stay shouldn't prevent me from writing an accurate review; after all, it takes a lot of stays to build up your points. This BW is pretty conveniently located if you want to be near the action on Sunset Blvd and, despite this, it's fairly shielded from the street noise. It has more of a Victorian decor as opposed to modern one which was a nice change but it also shows signs of age and outdated design (can't take the carts to many rooms for example). The view of the courtyard from the room window was very nice. The layout of breakfast was top notch as was the service from the servers attending it. But, the food is not much better than from hotels a third of the price. Let's be real, these aren't real breakfasts - they're barely airline food. Parking was great and a cinch (although you DO pay for it).The reason for my poor review is outlined below:On arrival: No hot water in room (verified by hotel manager the next morning). Bathroom sink clogged after a few minutes of running the water and took almost an hour to drain. Ran shower for 10 minutes still no hot water. Next morning: 8:05 am. Room across (327) from mine (318) under renovations. Power tool used with door partially open and woke me up. Only warm water after running 10 minutes then cold three times while in the shower (this is infuriating!). Could not call front desk because phone beside bed had no wire (learned later another phone in the room that did work). Room fan/air conditioner works unusually. When set to auto, does not seem to come on even when temperature set very low except sporadically. When fan set to manual (temperature no longer controlled) the fan sounds like a fighter plane afterburner. On first night I had to open window to cool down but halfway thru the night the a/c came and made room too cold then the heat would not work. Final morning: sink was fixed, as was wire to phone but hot water was tepid at best and would not get warmer. Passed front desk later and overheard two employees stating "so no hot water"?Food - above average display but eggs and potatoes bathed in black pepper, ham ridiculously salty, bacon sliced thinner than mylar and bread was going stale. Had I paid for this in $$$, I would have been ripped off and filed a formal complaint. I would recommend paying out of pocket for this hotel considering the relative cost to other hotels. **UPDATE** I responded to an automatic customer survey sent to me by BW after my stay had ended and gave them the feedback they requested. Part of this questionnaire included submitting a review to TripAdvisor from within the survey itself - which I did as written above. Within hours of my submission, I received both an automated response apologizing for the unsatisfactory stay AND a personal one of the same nature and a refund of the points I used for one of the two nights. If I recall correctly, there was a third e-mail - also personalized expressing their regret. Perhaps one was from a representative that read the TripAdvisor review and one from in-house. For me, the matter was closed and I felt recognized and compensated. A couple days later I received a call from the hotel manager himself. He was very polite and professional and asked me to state everything that I observed and also explained what had gone wrong. He had clearly done some homework first to gather the details and wasn't just doing damage control. He than asked what it was he could do to rectify things but I felt they had done enough and requested nothing more. Nevertheless, he stated he was going to give me a full refund of all my points (as good as cash to me), and asked me to return to give the hotel another chance if I was ever in the area again. Based on the genuine desire to provide above and beyond satisfactory customer service displayed by this organization and a few individuals, I believe it is warranted for me to provide an elaborate update to my original review and to change my rating from a 2/5 to a 4/5. Mistakes happen but how they are dealt with are important too.

"Recent Stay"

5
Vincent B, Lake Arrowhead, California 08/12/2018

Our overall experience at this hotel was impressive. The staff was friendly, the rooms are updated and clean. There were a nice variety of items to choose from for breakfast. If you want to explore West Hollywood, this is a great location.

"Christmas Party Hotel Room"

5
User 07/12/2018

Stayed here at the Sunset Plaza Hotel and was so pleased with my room . Very comfy and nice place!!! Was helped by Brenda Elias and she helped us choose the right room for our stay !!! Brenda Elias was very helpdul and knowledgeable of the area. thank you Brenda for all your Help !!! I will definitely stay here at the Sunset Plaza Hotel again !!!

"Great stay"

5
User 07/12/2018

My girlfriend and I needed a last minute place to stay near our Holiday party. Brenda Elias was more than accommodating. So pleased with her positive attitude and professional service. We will definitely be returning and highly recommend this hotel if staying in our around the West Hollywood area.

"Wonderful stay!"

5
User 07/12/2018

The sunset plaza is a staple of the sunset strip. Walking distance to many restaurants and bars. But the best part is the staff and service. Brenda Elias was very accommodating and made our stay easy and comfortable. I would def stay here again. And they have a great complimentary breakfast buffet. Thanks again Brenda!!

"Perfect Spot"

5
yasminawilliams, Rancho Cucamonga, California 07/12/2018

Such a great time staying here. The location is perfect and the rooms were awesome! Brenda Elias was so helpful when deciding what room we need to book and what would work best with for us, she was great!! The hotel is absolutely beautiful and right where we needed to be for all the events in town! There are tons of places to eat and places to go out, all within walking distance of the hotel. Highly recommend staying here if you're coming out to the area! :)

"In town for a concert!"

4
DuneDivaDB, Pismo Beach, California 17/11/2018

My friend and I stayed here during a quick trip to see our friends band play at the Troubadour. Service was good, the room was great. We had a double room, the bathroom was large, plenty of light, mirrors, plugs and good water pressure. Nice kitchenette space, we really appreciated having the fridge in the room. Breakfast came with room, however we didnt get there. There was also a coffee maker in the room which my friend enjoyed. Self parking in and underground garage, was safe, clean and easy access to elevators up to room. Overall I would definitely stay here again

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to write about your stay with us. We enjoyed reading your review and appreciate your comments. We hope to see you again soon here so we can make your next stay a memorable one too!

"Beautiful hotel in a good location for the price"

5
ExplorationVacation, Saint Paul, Minnesota 13/11/2018

I was really impressed with this hotel -- it's a good value for the location. The property is absolutely as beautiful as in the pictures, the staff is absolutely wonderful, the location is safe and convenient for a lot of activities, there is an Enterprise car rental across the street (so you need rent a car only for the days you really need it), underground parking is available for a reasonable price (for LA - we paid $18/day), rooms are comfortable and attractive, rooms have a fridge and microwave, and coffee and tea are available 24/7. The pool area is so lovely that I will build in some time just to relax there! The only negative is the breakfast, which has lots of options, but not very high quality and not much fruit. (But there's a Starbucks across the street.)

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for sharing your feedback about your stay with us. We are so pleased to know your stay was memorable. We look forward to your next visit with us.

"Huge Room!"

5
cynlr, Burlington, Washington 13/11/2018

Beautiful hotel and pleasantly surprised by the size of our room, plenty of extra space for our party of 6. Gorgeous pool area. Teenage son was very impressed by the internet service. We will definitely stay here again!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful remarks about your experience and how much you enjoyed your stay. We look forward to welcoming you and your family back again.

"convenient for our stays in LA"

5
Frank C, Henderson, Nevada 11/11/2018

This is a great place to stay in the Hollywood area, especially for it's convenience to Cedar-Sinai hospital. Although there is construction going on in the hotel, you would not know it from the general appearance and noise levels.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Frank for choosing our hotel for your visits to Cedar Sinai Hospital. As you noticed, the hotel is renovating the hotel guest bathrooms this month and we are eagerly anticipating their completion. We look forward to your return visit again soon.

"Our best accomodation on a trip to the US"

5
Steve H, Canberra, Australia 09/11/2018

On. Recent trip to the US I stayed at this hotel with my daughter and two grandsons. From the time we walked in the Frount door to when we left three days later. I can't complement the hotel enough. The Frount of house staff were helpful and friendly. Our suite was just right for us. With out doubt the breckfast that was included in our tarrif had plenty of options all very tasty. After a busy day of doing tourist things the pool was a great way to relaxe. Lastly it ideally located for exploring the North Hollywood area. A hop on hop off tourist bus for the area has its stop 100m away, across The road ar3 a variety of places to eat. Including the well known Comedy Club. I ephl$ recommend it to you

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Steve for your review. We are delighted to hear you enjoyed your family vacation with us. We offer plenty of complimentary amenities form our hot American buffet Breakfast to high speed fiber Wi-fi, cribs and more to ensure you and your family have a comfortable and enjoyable getaway. We look forward to welcoming you back soon.

"Celebrating my Birthday in LA"

5
Joan O, Florissant, Missouri 08/11/2018

Visited for my birthday. Although we only stayed 1 day it was excellent. Hotel staff was excellent we arrived early and they went above and beyond to make our stay nice. We were upgraded to a bigger room free of charge. He also had wine and cookies sent to our room for my birthday. Location was good right on the strip. We had a blast. I forgot breakfast was really nice they have everything set in buffet style not like our regular complimentary breakfast.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Joan so much for your review. We are honored that you chose to stay with us to celebrate your birthday. We try our hardest to make every experience a truly memorable one for every guest. We hope to see you again soon here so we can make your next stay a memorable one too!

"Extended stopover"

4
Tony K, Melbourne, Australia 03/11/2018

I stayed at Best Western Sunset Plaza with my nephew and niece as a LA stopover on the way home to Australia, after being in New York. Great location in West Hollywood, courteous, efficient checkin. We booked a large/family room which was great with fridge, balcony and large bathroom. The pool area is lovely. Rooms looking over the pool/away from Sunset plaza have great views and are quieter. Wifi is free and fast. Car parking is convenient and reasonably priced, entry in the street behind the hotel. Breakfast is included, and is pretty nice, although I wish they did not use exclusively disposable plates/cutlery. Unfortunately on our last night my niece became unwell and ended up having appendicitis, and needed surgery. The hotel was amazing in extending our stay and a late checkout on the last day. There are places to eat within walking distance, or a short drive away, and the location is convenient to Sunset strip, Hollywood, and most attractions around that area. The Saddle Ranch Grill across the road became our 'go to' dinner location while niece was in hospital, and the staff there were amazing with free desserts and a fun atmosphere. Would definitely recommend for families.

"Great staff, nice hotel, ideal location & good value"

5
deleeski, London, United Kingdom 20/10/2018

This is the second time in 18 months we have stayed in this hotel. We stumbled across it the first time and re booked to end our 2 week break because our first stay was so good. It didn't disappoint. The staff are fantastic, In particular Carlos was incredibly helpful, friendly, patient and accommodating. Nothing was too much trouble. When booking from the UK it's prob better to contact the hotel rather then a third party website as it's much easier talking to their staff. The room was a king that was very clean, and had a really comfortable bed. The shower also had shower attachment as well as the shower head which we were after. We faced the very pretty pool area which we liked to take our breakfast to instead of sitting in the breakfast room. There is also a small gym. Add to all of this the location for us was great, on sunset but more West Hollywood. It is almost opposite the saddle ranch, near the Mondrian which is good for the Sky bar, the Comedy store is over the road and plenty of restaurants and bars on a walk down towards the Viper room which is 10-15 mins walk. In the other direction is the Chinese theatre company, walk of fame, Hollywood sign but very busy with tourists and a longer walk. We also went to the Griffith observatory which is good to see the Hollywood sign from as well as the Hollywood bowl where we saw the arctic monkeys. It covers all the things we wanted well, ideal location and good value in context with other hotels in that location.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. It was a pleasure reading your review and we hope to see you again soon on your next visit.

"Hidden Gem"

5
lamccane327, Maysville, Kentucky 14/10/2018

I stayed a week at the Best Western Sunset Plaza Hotel and was very pleased with this hidden gem conveniently located near all major attractions. The hotel is smaller so you aren't going to have restaurant/bar, but the hotel has lovely french country decor, the pool and courtyard are beautiful and it's a great value. The accommodations were very clean, easy to use room safe, plenty of extra towels, comfortable bedding and the remote control was even cleaned daily. I had several questions during my stay and the front desk staff were always helpful, assisted me with my luggage and offered restaurant and entertainment recommendations. I cannot say enough about the front desk staff Albert, Dalton, Felipe, Jessy, Nikki and Paola all of which I knew by the end of my stay. Furthermore, the maintenance, housekeeping, and breakfast staff were always hard at work and super friendly. If you want a nice, clean and friendly hotel that won't break the bank the Best Western Sunset Plaza Hotel is a hidden gem!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful remarks about your experience here and how much you enjoyed your stay. We hope to see you again soon.

"Mr"

5
Lee F, New York City, New York 14/10/2018

Sunset Plaza Hotel/ Best Western Plus is the surprise in West Hollywood - located in the heart of of the West Hollywood it had everything one wanted in a hotel and at great prices. Clean-nice rooms-good breakfast and most of all a wonderful team of staff that can't do enough for you. Kudos to Nikki and Paola at the desk who helped our last day's visit go smoothly. All the desk personnel were wonderful from check in throughout our visit. The pool area was nice as well

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Mr. Lee for taking the time to share your thoughts about your recent stay with us. We hope to have you stay with us again soon.

"Excellent hotel!!"

5
sarahh22018, Australian Capital Territory, Australia 11/10/2018

We have just finished a 3 night stay here and this hotel is fantastic! The rooms was immaculate and cleaned thoroughly each day. The pool area is just beautiful for swimming and relaxing. The location is fantastic and we only needed short Uber rides to get around. There are also restaurants within walking distance (including a Starbucks for coffee). The reception staff were absolutely amazing - especially Carlos and Paula - they were so helpful with any requests and questions. Will definitely stay here when next in LA!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Sarah for your wonderful comments regarding yous stay. We appreciate your feedback and hope to welcome you back again soon.

"Great Place to Stay"

5
Fae E, Melbourne, Australia 08/10/2018

We stayed 2 nights in this friendly clean and well located property. The FOH staff and Breakfast staff were very efficient and friendly always helpful in answering any questions and advising options. Great breakfast spread. Very convenient to eating places.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Fae for taking the time to tell us about your experience at our hotel. We are so happy to hear you enjoyed your stay with us and we look forward to your next visit.

"Friendly hotel"

5
Madkai1408, Kingswinford, United Kingdom 07/10/2018

We stayed at the hotel september. When we arrived we were checking in and i asked if they had any suites we could upgrade to, because it was my birthday while i was there they upgraded us free of charge! Our suite was at the end of the block so we had a pool view from one side of the balcony and a wonderful view of LA from the other side. The room was very comfortable with a king bed. It had a coffee maker, fridge, iron, ironing board, hair dryer and a large safe. There was plenty of storage room, a desk and 2 arm chairs. The bathroom had his and hers wash basins shower and whirlpool bath!!! Breakfast was included in the price which had every thing you would need for breakfast. The staff were very friendly and helpful. Over the road from the hotel is a great bar called the saddle ranch where you can get food delivered from straight to the hotel. The hop on hop off bus stops just down from the hotel out side the comedy club so the location is very good. We used Ubers a lot which were very cheap to use.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful remarks about your experience at the Sunset Plaza Hotel and how much you enjoyed your stay. We try our hardest to make every experience a truly memorable one for every guest and we are happy with succeeded with you. We hope to see you again soon.

"Pleasant Hotel, well situated"

3
TW1, Mersea Island, England 27/09/2018

We stayed for three nights to explore the delights of LA. We were late checking in due to being delayed and were given a room on the third floor facing a tall wall The wall was literally a foot or so out of the window so the room was very dark. This is because the hotel is built on a slope. The room its self was clean with a comfortable bed and nice sized bathroom. There is a hairdryer , coffee machine and fridge in the room. Breakfast is provided, with several hot dishes , fresh made waffles, cereal, pastries etc. Plenty to fill you up in the morning, but what is with the paper plates and plastic knives and forks...in a hotel! ...not really acceptable. The reception staff were all very helpful, and they got us booked on a tour with a man called Ceaser who was wonderful..we recommend him. The pool area was very nice for a bit of a relax in the afternoon.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for sharing your experience with us. We are happy to hear you had a pleasant stay and enjoyed our complimentary in-room amenities and our free hot buffet breakfast. We hope to welcome you back again for your second visit.

"AWSOME!!"

5
isa252018, Besancon, France 26/09/2018

I had a great stay! The best place to enjoy L.A. and areas. The team is wonderful (front desk, pool, housekeepers). Very well located on Sunset Blvd with a relaxing pool. I f you have any request, just ask for Brenda or Sonia they always do their best to make your stay very comfortable.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for sharing your wonderful experience at the Sunset Plaza Hotel. Its always a pleasure having you as our guest.

"In the heart of Hollywood!"

5
Marette B, London, United Kingdom 19/09/2018

The beautiful hotel is a must visit when in West Hollywood. It is in a very trendy area. The staff at the hotel are very helpful with tour guide information. We had breakfast at the hotel and it was very pleasant. The hotel is just how the professional pictures portray it. Cant wait to visit again - would definitely stay here..

"Great hotel at a great price!"

5
Sunshyngirl76, Santee, California 17/09/2018

It's pretty expensive to stay in this area of town if you want a decent place. This hotel was a great price for a great experience. Check in/out was very easy, breakfast had something for everyone, pool area was very nice, easy Lyft/Uber service. The hotel felt safe, and even in close proximity to the pool, it wasn't noisy. Overall great experience. Coffee was available all day outside the breakfast room! We had a two-queen bed room with fridge and microwave. Plenty of space for 4 people. Nice large tub big enough for two people. Would have been nice to have double sinks, but that is my only complaint of the room.Would definitely stay here again. They have a great suite option for larger groups which we had considered for our group, that is an excellent value.Service was quick and courteous. I didn't give it an excellent rating because it wasn't as welcoming as most places I've stayed. They answered questions but didn't make any recommendations or share any additional info or even pleasantries as most places I've stayed. But they did their job, just didn't feel that above and beyond experience. Still highly recommend!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for sharing your experience at the Sunset Plaza Hotel. We appreciate your feedback and are so pleased to know your stay was memorable. We look forward to welcoming you back again soon.

"My go-to place on the Sunset Strip!"

5
bpfeifer1210, Chicago, Illinois 08/09/2018

Full breakfast included with stay, covered parking reasonably priced and readily available, superb location, beautiful pool area, exceptionally friendly staff - at all levels, grab-n-go apples always available in the lobby, very thorough and efficient housekeeping staff! Although the place is a bit dated when compared to the other new hip spots on Sunset, know that it is very clean, very well maintained, and generally more suited for a very subdued, relaxing trip. Also extremely family friendly.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to write about your stay with us. We are very happy to hear you had the chance to truly enjoy our warm hospitality. We look forward to your future stay.

"Great hotel, great location"

5
Judijelly, Sydney, Australia 27/08/2018

We just stayed at the hotel, and it was just fantastic. Great location, fantastic room with a king size bed, and beautiful pool. Would stay here again next time in LA. It had a laundry too which is a must when you are travelling, washing machines and very quick clothes dryers. The hotel team were so helpful too. A 10put of 10, take a bow Best Western

"Hidden Gem"

5
PamM10, Minneapolis, Minnesota 27/08/2018

Amazing oasis...on Sunset Blvd. The pool courtyard is an oasis and hard to believe the busy street with all of the action is just steps away. The complimentary breakfast is a nice bonus! The hotel's parking is the least expensive in the area. We stayed and took Uber to the Hollywood Bowl and back - it was perfect!!!

"Best in West Hollywood"

5
Tahnee B, Melbourne, Australia 18/08/2018

Firstly the rates we received for our two stays on our holiday were fantastic. Secondly having a room ready on our arrival from Australia on July 9 was terrific. particularly with our two girls (3 year old, and 1) who were over tired from the long flight. Brenda, the Operations Manager has assisted us on the past two occasions we have stayed, and she has been a great help to us. We would like to pass on our gratitude to two staff who work the front desk. Dalton and another young man (we missed his name) who checked us in for our two stays. They were most helpful, interacted with both our daughters every time they saw them and remembered us when we came back for our second stay. Just a little thing that made our time even more enjoyable. They also assisted with our bags as both times we stayed on the 3rd floor so the steps posed as an obstacle with bags and strollers. Finally my 3 year old loved the pool and claims it to be one of the highlights of her holiday!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Tahnee for taking the time to recognize our staff who helped make your stay fantastic. We try our hardest to make every experience a truly memorable one for each guest. Thank you again. We look forward to your next visit with us.

"Location is good"

3
Noks_Sela, Johannesburg, South Africa 16/08/2018

This hotel is located at sunset strip, where most celebrities dine. Its very close to the buzzing restaurant life and you might spot a famous person. The hotel itself has rooms that are facing the high wall, avoid those. They are dark and depressing. Ask for a pool facing room! Beakfast is not great but they make best waffles. Its located closer to hop on hop off bus and very easy to get by, using hop on hop off. The staff is helpful and will advice on the tours to take. Overall nice hotel.

"Best Priced in West Hollywood - As good as it looks"

5
Kathlene H, Fairfax, United States 14/08/2018

This is a great area that only has only 4 hotels & this is the best priced. Pool is salt water & fantastic. Have the complimentary hardy breakfast pool side. The rooms are so comfortable too. We felt very comfortable walk around even late at night.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Kathlene for you review. We offer plenty of complimentary amenities from our hot American Buffet Breakfast to high speed fiber WiFi, refrigerator, coffeemaker, cribs, welcome toys and more without any extra fees . Our goal is to ensure each guests enjoys their stay at the Sunset Plaza Hotel in West Hollywood. Thank you again for making us your hotel of choice when visiting West Hollywood.

"The Comedy store and more."

5
paulmH4536DO, Airdrie 14/08/2018

The place was clean and comfortable. We stayed here to be close to the comedy store (right across the street) and Hollywood stars walk of fame (less then $4 Uber). Everything was safe for us so if we were trying to see a show at the comedy store again we would stay here again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Paul for your review. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

"Amazing stay in West Hollywood"

5
SandraKarimi, Denver, Colorado 13/08/2018

I just got back from a three day stay at this hotel and all I can say is wow! My room was nothing short of perfect with a gorgeous pool side view. The hotel gives you a European feel with the way it's beautifully decorated. The service is efficient and the staff is so friendly. My room was made up properly each day. Also, the location could not be better - you are right on Sunset Boulevard surrounded by restaurants and shopping. I will stay here again when I come back to California! Thank you!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Sandra for taking the time to share your thoughts about your recent stay with us. We are very happy to hear you enjoyed your stay hope to welcome you back again soon.

"Caring, considerate and comfortable"

5
S8886JZinfo, Los Angeles, California 13/08/2018

I had to relocate several people due to an apartment fire. All the staff, from check-in on down, were caring, considerate, professional and extremely helpful. The whole process was seamless. All my tenants were treated with respect and understanding. The rooms were clean and comfortable throughout. While handling my tenants I had a chance to see how the staff handled other guests. Very impressive!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you very much for your review. We were happy to assist you in accommodating your relocated apartment tenants. It was a pleasure having them stay with us.

"Good Value in WeHo"

4
User 06/08/2018

I chose to stay at this hotel because it represented good value for money, had good reviews, and is located where I wanted to be. This hotel is not luxurious, but it is clean and comfortable, has a nice pool, includes breakfast, has free wifi, and fantastic staff who are always willing to help. I would recommend requesting a room that is not on the Sunset Blvd side (front of the hotel) because the traffic is non-stop all night. We asked to change our room after the first night because of this, and were moved to a new room without any hesitation. Aside from the traffic noise, there are lots of places to eat nearby, and the Comedy Store is right across the street. Overall, we were satisfied with our stay at this hotel.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We appreciate your review and are happy to hear you had a chance to experience our warm hospitality. The goal of each staff member is to provide personalized service and to meet the individual needs of our guests. On behalf of our entire team, thank you and we hope to welcome you back soon.

"No way is this a Best Western!"

5
suzen06, woodbridge,va 05/08/2018

Absolutely beautiful hotel, right on Sunset Strip. Great neighborhood, felt very safe taking my daily run(lots of residential areas just down the street) Lobby is lovely with a large marble fireplace. Our room was plenty big and opened up to a gorgeous courtyard with the pool, all landscaped with palms and bouganvilla. The pool was even heated. The included upgraded continental breakfast was pretty good(with make your own waffles, eggs, chorizo sausage) but the room is fairly small. It's also right across the street from the Saddle Ranch restaurant which is a great steakhouse.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to write your review. It was our pleasure to have you as our guest and we look forward to welcoming you back again soon.

"Charming & Comfortable Sunset Plaza BW Hotel!!"

5
William N, Evanston, Illinois 03/08/2018

This is a beautiful, cozy, and charming hotel! My room, just steps from the pool terrace, was clean, neat, spacious, quiet and comfortable. It included a firm king size bed, easy chair with ottoman that fits underneath, writing desk, large TV, microwave and refrigerator. The air conditioning quickly cooled the room and was easy to control. The thick drapes block unwanted light and heat. The well maintained Spanish mission style pool terrace features vines, potted plants and bougainvillea. The welcoming 3rd floor breakfast room has a European feel and views of Sunset Boulevard. There is a quiet, well equipped business center on the second floor. Carlos and Nikki at the Front Desk were very attentive, resolved questions promptly and gave sound dining and transportation recommendations. No mystery charges. The style, music and ambience subtly evoke the Golden Age of Hollywood with dark wood, beveled windows and marble. Although an LAX to Hotel shuttle service would be most welcome, the cab stand and push button signal crosswalk are directly in front of the entrance. Nice restaurants in area.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you William for sharing your experience at the Best Western Plus Sunset Plaza Hotel. It was a pleasure to read your review. We are so happy to hear you enjoyed your stay with us. We try our hardest to make every experience a truly memorable on for every guest and are happy to know we succeeded with you. We hope to see you again soon so we can make your next stay a memorable one too!

"Worst visit"

1
morenoFamBam, Los Angeles, California 02/08/2018

Worst hotel ever! I've used Best Western for my travels for over 10 years and never had a bad experience until I visited the West Hollywood location on sunset. The manager or receptions Frank was absolutely rude and ignorant. We had reservations and were simply checking in so we parked out front and this guy named frank came running at us saying we can't park here and made a big scene until he figured out we had a room booked. My kids were frightened from his tone and gestures. The stay after that started horribly we weren't getting any customer service at all. Every time we would call for room service we would either be put on a long hold or no response. Would definitely not recommend this place until they change their staff. The only nicest person was the maintenance/janitor guy. I should've booked room at the Andaz hotel instead.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are sorry that we let you and your family down. Each of our staff members strive to provide excellent service and we apologize for not meeting your expectations. Adjacent to our Registration Zone is a public bus stop which our staff was trying to move you away from and avoid a $300.00 ticket. We hope to have another opportunity to have you as our guests.

"Reasonable Hotel"

4
Johnybayles55, Launceston, Australia 31/07/2018

Visited LA on holiday and stayed at the Best Western Sunset Plaza. The hotel is well located. We caught Uber's to many of the cities attractions which was relatively inexpensive. The hotel has a laundry room but unfortunately the coin machine was out of operation while we were there. Free breakfast was a positive.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Johnny for taking the time to write about your experience. We look forward to your next visit.

"We loved our stay at this Boutique Hotel "

5
Vikkir69, Gippsland, Australia 29/07/2018

If you're looking for a lovely Boutique Hotel in Hollywood then this is the place to stay at! The staff were always friendly and when l checked in l asked for a view of the pool which was just amazing. Our room was gorgeous, the beds super comfortable and soft, the room was large and had a fridge, coffee maker and area to eat. The bathroom was quite large and was always clean. The housemaids made up our room every day and was wonderful just to come back and relax looking out our window of our gorgeous view of the pool area. Breakfast was included in our stay and we loved the homemade waffles hot Breakfast Daily. Thank you for making our stay an enjoyable one and we would definitely recommend this place to others who are thinking of staying in West Hollywood

"Great for families, terrific pool area"

4
Robin R, Hillsborough 28/07/2018

Our room, one of the less expensive, was a bit small but they get all the details right: lots of hangers, reading lights next to bed!, good bed, lots of decent towels, full, hot breakfast buffet, friendly staff, AC works well, reading chair with footstool, safe in room, underground parking. With kids, I would book a room opening to the pool. For others, ask for the top floor overlooking the pool. Some rooms have French doors and tiny balconies. Good location. Good value.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for letting others know abour your great stay. It was a pleasure having you as a guest and we hope to welcome you back soon.

"sunset bol"

5
Michael B, Dublin, Ireland 24/07/2018

we arrived and got a nice room with pool view reception area nice and air con nice and cool pool area was great nice sunbeds and chairs and tables in a shaded area. Breakfast was served on floor three and four with a good selection of goods to tuck into, all staff in this hotel very friendly.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Michael for sharing your experience at the Best Western Sunset Plaza Hotel. We are happy to hear you enjoyed your stay with us and we hope to welcome you back soon.

"good location.good hotel"

4
denisNewmarket, Newmarket 22/07/2018

walked in off street and booked a room for 2 adults and 2 kids. paid 300. a bit pricey . we were pleasently surprised by the family room , big and large bathroom. area a bit quiet uber 5$ to hollywood. A big bar restaurant across street ,didnt eat there but had beer at $11 70 a pint , pool area was quiet clean well appointed. breakfast was adequate. overall a good experience

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Denis for taking the time to write your review. We are delighted to hear you enjoyed your family vacation with us. We offer plenty of complimentary amenities from our hot American Buffet Breakfast to high speed fiber Wi-fi, cribs, welcome toys and more to ensure you and your family have a comfortable and enjoyable stay. We look forward to welcoming you back again soon.

"LA Trip"

5
Karen O, Dublin, Ireland 19/07/2018

We stayed in this hotel for 3 nights and we thoroughly enjoyed our stay. The room was very comfortable and the breakfast was really good with excellent choices. There was tea and coffee available 24/7 The pool was perfect and the staff were extremely friendly and helpful. it was close to transport into downtown LA. Would definitely recommend this hotel for a trip to LA

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Karen for your review. It was a pleasure to have you as our guest.

"Best Western on Sunset Blvd."

2
gsouza963982, Pismo Beach, California 18/07/2018

No housekeeping services for two days! This hotel costs way too much for what you get. The trash piled up in the room and the coffee for the coffee machine did not get replenished. We had to go out for coffee in the morning! I paid over $750.00 for two nights.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are deeply sorry to hear that you did not enjoy your visit. Our staff provides housekeeping services daily when there is no Do Not Disturb sign on the door. We are happy to replenish your coffee without providing full service if you prefer. Just let us know. Please reach out to us on your next visit so we can try to honor your requests. We hope you will give us another opportunity to accommodate you on your visit to West Hollywood.

"perfect place for anniversary celeb"

5
auntieanitam, Orange County, California 17/07/2018

Hotel desk manager/staff Nikki provided an amazing 30th anniversary stay for us. (June 27-28 2018). Beautiful & quiet room opening up to pool & courtyard. Complimentary bottle of nice white wine (which we enjoyed in the courtyard with another couple :)). Nikki provided efficient and GRACIOUS customer service. Room & bedding & bathroom lovely & clean. Second stay here (brought GFs for fun weekend away) and will definitely do this again. This is our first choice lodging whenever we visit west los angeles.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your wonderful review. It was a pleasure having you stay with us for such a special celebration. We hope to see you soon.

"Quant in the middle of Hollywood "

4
Janma_13, Auckland, Auckland, New Zealand 16/07/2018

Very cute and quant property. Check in was efficient and staff friendly. Our room was at street level and was very quiet given the traffic that passes by. Bed was comfy but very small rooms. There was not enough room to open two bags at a time. Free breakfast was Ok but dining rooms were tiny for the amount of guests. They did however offer breakfast over many hours to help with that. The pool area is gorgeous and was a nice place to relax after all the action of the day. Great Chop house restaurant and bull riding just over the road for entertainment.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to let others know about your stay with us. Were happy to hear that you enjoyed your stay and we look forward to your next visit.

"Small, cozy, excellent location"

5
wendyroseville, Sacramento 15/07/2018

Stayed for 3 nights for an event at UCLA. I love this place. The center of the hotel is a courtyard with a pool. It's lovely. It's a very European feel. The service is very efficient - our room was made up properly everyday. The breakfast is really one of the best I've seen at a Best Western. Plus there are restaurants within walking distance. I definitely plan to stay here again.

"Weekend in LA"

5
Cheryl S, Fergus, Canada 09/07/2018

We stayed here two years ago, so obviously we liked it. This time around we liked it just as much. Our first room was a corner room with a small window sort of over looking the pool.I found it rather dark, so requested something else. We were then given a room on the top floor facing Sunset. Thought the traffic might bother us while sleeping, but that wasn't the case at all. Hop on hop off bus stop is just across the street from hotel and there is a good, but busy restaurant also across the street.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
It was a pleasure having you return to stay with us.Our Sunset View rooms are double glassed to ensure a restful sleep and a vibrant view of the Sunset Strip. We look forward to your third visit.

"Clean, spacious and staff fantastic "

4
User 09/07/2018

This is the first Best Western I have stayed at. Rooms were spacious and clean. Staff were very helpful. The most unusual thing was the use of paper plates and plastic utensils for breakfast. This let the hotel down a bit here in my view. Otherwise stay was pleasant.

"Best place to stay!"

5
User 07/07/2018

Without doubt one of my favorite hotels whenever I visit the Sunset Strip! Upon our arrival we were warmly welcomed by the staff and general manager. Thank you for your hospitality Sunset Plaza Hotel!!!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. We hope to see you again soon.

"Above and beyond for a Best Western"

5
leenymom, East Brunswick, New Jersey 04/07/2018

I have no negative things to say about this hotel. It was hard to find an affordable hotel in LA with 2 queen beds so we were very happy to find this one. Great location, beautiful pool area, comfortable beds, self-parking is conveniently beneath the hotel. I'm picky about having a quiet hotel and this fit the bill. We were on the third floor overlooking the pool so that helped. Breakfast was crowded so go either on the earlier or later side. The gym is small but I had no trouble with having to wait for a treadmill or elliptical. I'd stay here again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to write about your experience with us, We are happy to hear you enjoyed your stay and we look forward to your next visit.

"Great experience"

4
Jabri, Toronto 02/07/2018

Stayed for 4 nights and the hotel was amazing. The room was very clean and big enough for four adults and we were facing the courtyard with the pool. Staff was very helpful especially the two ladies who worked the breakfast every morning. Breakfast had lots of great and yummy options, and the fact that there were two breakfast spots was very convenient. The location was amazing, safe, and very close to lots of attractions.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Jabri for sharing your experience at the Best Western Sunset Plaza Hotel. We appreciate your feedback and are pleased to hear you enjoyed our free hot buffet breakfast. Our staff works hard to consistently deliver superior customer service. It would be our pleasure to accommodate you on your next visit to West Hollywood.

"Hidden gem on the Sunset Strip"

5
Chris K, Pittsburgh, Pennsylvania 25/06/2018

Stayed here three nights while touring LA and Hollywood. The hotel is right on the Sunset Strip in easy walking distance to restaurants, bars and clubs. Had a car and it was easy to get to Hollywood attractions, Beverly Hills, and downtown LA. The hotel has a quirky layout, but the rooms are nice, clean, and quiet. The pool and pool area are very nice. Parking was $18 a night in the garage beneath the hotel which seems reasonable for the area. There is a guest laundry which was useful as LA was the middle stop of our trip. The staff was very attentive and helpful. Would stay there again when visiting Hollywood.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to write about your stay with us. We are very happy to hear you had the chance to truly enjoy our warm hospitality. We try our hardest to make every experience a memorable one for every guest. We hope to see you again soon so we can make your next stay a memorable one too.

"Birthday celebration to Andrea Bocelli concert"

5
simonsmn189, Santa Barbara, California 23/06/2018

What a pleasant and most wonderful experience we had. I was there to celebrate my friend's birthday to Andrea Bocelli concert at the Hollywood Bowl. A special thanks to our receptionist Niki for acommodating us and giving a wonderful and most friendly experience. A friendly environment and a very cute and peaceful place. so beautiful! When you are in the property it doesnt feel like you are in a big city. It is so quite and pleasant.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you so much for taking the time to share your thoughts about your recent stay with us. The Sunset Plaza Hotel is are a popular choice for guests visiting the Hollywood Bowl and the Hollywood Walk of Fame. We are happy to hear your enjoyed your stay and we look forward to your next visit.

"Excellent "

5
debs082, Lisburn, United Kingdom 19/06/2018

What can I say great hotel location perfect coffee available all day great breakfast available 7-11 expect for some very greedy children one in particular pool great reminds me of old holly wood room perfect kept spotless every day hats off to the management and staff of this hotel

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. We offer plenty of complimentary amenities from our Hot American Buffet Breakfast, in room coffeemaker, refrigerator, and safe. Everything to help make your stay comfortable and enjoyable. It would be our pleasure to accommodate your next visit to West Hollywood.

"THE place to stay!!"

5
Jayqwellin3, Idaho Falls, Idaho 18/06/2018

On a family trip to L.A. to get away and sort of celebrate the end of middle school for my daughter. The hotel staff were all so pleasant and very accommodating when I had requested a change of room overlooking the pool. I know that isn't always possible and I am very grateful to the gentleman at the desk that checked us in. We LOVED the room and the beautiful pool courtyard!! Breakfast was perfect. It is centrally located with tons of things to do. We signed up for the hop on bus on our third day, perfect place to catch it. Highly recommend the lovely Sunset Plaza!

"Peace, quiet and beauty in the midst of a frenetic city"

5
Janet_in_Portland, Portland, Oregon 18/06/2018

I don't usually review chain hotels because.....why? I've stayed in five stars and low stars, and after awhile they all look the same. This hotel is an exception for two reasons: The lovely courtyard with its pool that is magical IF you get a room that overlooks the courtyard. It has old-fashioned windows that open over bougainvillea that make you think you're all alone in a tropical retreat. You can hear the sounds of summer in your room when children are playing in the pool, eat your meals under the arbor full of bougainvillea and really be on vacation despite the chaos outside. The hotel also has the basics that require the 90%-100% rating of five dots: Clean rooms, plenty of hot water with good water pressure, comfortable beds, free wifi that worked (I have a bee in my bonnet about hotels that charge for wifi), decent breakfast food included in the price (it's food, so don't expect cuisine), effective guest washers/dryers (you don't have to keep plugging the dryer) and very, very helpful and friendly staff. I want to give a special thanks to Carlos Morgan. I had only booked three nights and for long and boring reasons decided to stay 10 days, but that took us over the Pride Parade and the hotel was sold out the night before. Carlos figured out a way for us to remain in the room even though it was a last minute decision to extend our stay. There are rooms that face the city rather than the courtyard, and my guess is that I wouldn't be writing this if we had faced away from the courtyard. But even so, it's a good Best Western and the courtyard (even if you don't face it) made it much nicer than the $$$$$ Mondrian next door. After all, a hotel room is just a hotel room.

"Hotel review"

5
angejak, Auckland Central, New Zealand 14/06/2018

Such a lovely hotel with spacious rooms. A beautiful environment around the pool makes for a great place to relax and unwind. Close to some great restaurants and a nice spot to walk around. The daily breakfast were delicious and the staff friendly and helpful.

"Cracking place to stay"

5
User 14/06/2018

The location is spot on. Pub Restaurant out front, and walking distance to loads of other places. Big comfortable rooms, with a lovely pool area located in a court yard style place, making it kind os private to the hotel only. We had an issue with load people above us one night, and the help we received was first class. Breakfast was brilliant too.

"A perfect stay"

5
beegeepee, mumbai 09/06/2018

We stayed four nights here and found it to be excellent.The rooms were neat and clean and linen spotless.The beds were comfortable and sleep was good.The location of the hotel is great..the tour buses are across the street and eateries nearby.Though well located on the main road the noise factor is zero.The buffet breakfast has a big spread and day long dispenser for coffee tea are a big plus. We enjoyed a real comfortable stay in this hotel and definitely recommend it .

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for letting others know how much you enoyed your stay at the Sunset Plaza Hotel. We hope to see you again soon.

"Great Stay"

5
User 07/06/2018

This is the first time hear chexk in was 2pm but we arrived early in the morning at 7am and we were able to chek in straight away. our king size room was perfect clean tidy and with a massive spa bath. Loved the continental breakfast such a great variety. From 5.30 to 10am gives you plenty of time. Staff were all friendly and helpful.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Leann for your wonderful review. I'm happy to hear we could check you in early. We keep our breakfast rooms open from 7am to 11am so everyone could enjoy their breakfast on their own time. We hope to welcome you back soon.

"Trevor's Review"

5
User 06/06/2018

We regularly stay at this hotel, the staff are all exceptionally friendly and the manager Carlos Morgan goes out of his way to help at all times. We have booked to go back in January 2019 and are really looking forward to staying there again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We appreciate you taking the time to let others know how much you enjoyed your stay at the Sunset Plaza Hotel. Our entire staff is happy to hear that we exceeded your expectations and we look forward to accommodating you again in January

"Great Time"

5
User 05/06/2018

I have been to this hotel multiple times and it has been amazing! The hotel and staff are remarkable! We stayed in the two bedroom suit and it fit us perfectly and a great amount of space. I would recommend to anyone who's traveling to West Hollywood to stay at the Sunset Plaza!

"Perfect!"

5
sanctobrand, Bath, United Kingdom 04/06/2018

Amazing hotel with the most helpful and kindness staff I've ever met. It is very clean, smells lovely, warm welcoming lobby and very good breakfast for everyone in your room included. Beds in our 2 queen room were really comfortable and seemed new. Tea and coffee complimentary all day and night. We really couldn't fault it in any way.

"GREAT STAY!!!"

5
User 31/05/2018

We always stay at BW as we travel the country and NEVER have a bad experience. This time we stayed at the BWP in Sunset Plaza Hollywood, CA. And our experience was over the top. From guest services to the incredible breakfast we had. The place is really clean and they definitely have the best pillows in the world. Thank you BW for making another one of or journeys so memorable. See you again soon. Rob & Kayla Murray Mission Viejo, CA. (Member for 6 years and always will be)

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Rob and Kayla for your wonderful review. We are happy to hear you enjoyed our free hot buffet breakfast and our other amenities. Its always a pleasure having you both as our guests. We look forward to welcoming you back soon.

"Good value for the money, great gardening, European ambiance"

4
User 30/05/2018

Arrived on the Saturday of memorial weekend with my 3 kids. The gardening and the architecture of the building gave it a European feel. The staff is friendly and the pool is heated. Breakfast was avarage.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Yuval for your review. We are delighted to hear you enjoyed your family vacation with us. We offer plenty of complimentary amenities from our Hot American Buffet Breakfast to high speed Wi-fi, cribs, welcome toys and more to ensure you and your little ones have a comfortable and enjoyable getaway. We look forward to welcoming you back soon!

"Great hotel & location!"

5
Dennise N, Newport News, Virginia 28/05/2018

I stayed a week with two friends and it was great. The location was very convenient as we could walk to different places for dinner and also to the Comedy Store and Laugh Factory. The staff was very nice and helpful. The room was clean and comfortable. The hot daily breakfast was a great bonus. We would definitely stay here again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We appreciate you taking the time to let others know how much you enjoyed your stay with us. We hope to see you again soon.

"Prime location to see everything Hollywood has to offer"

4
Rilan S, Toronto 28/05/2018

The hotel location was excellent. The room was very clean. The breakfast was free so I can't complain much about that. Based on pictures I saw when I was booking I thought there would be a better View from the suite but there was only an obstructed view of the pool.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are happy to hear you enjoyed our complimentary hot buffet breakfast and central location. We have a variety of rooms such as Balcony Suites and Family Suites in different locations of the hotel. Please let us know your preference on your next visit so we can have the opportunity to accommodate your request. We hope to see you again soon.

"Pleasant Stay"

5
cvalen2018, Fredericksburg, Texas 26/05/2018

Enjoyed our stay here. Very picturesque and conveniently located. Beautiful bougainvilleas everywhere. Great breakfast. Had a leaky faucet in the bathroom. Told the front desk upon check out. I'm sure with their attention to detail, it was promptly fixed.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. The vibrant flowers bloom throughout the hotel year round. So no matter what time of year you visit, you will find us in colorful abundance. We hope to welcome you back soon.

"Very good stay in the middle of Hollywood"

5
Salvo_9999, Brunico, Italy 19/05/2018

We had a great time staying at the best western. The pool area is great, the breakfast was okay too - the only thing that was not perfect were the noisy rooms. If you have someone getting up early above you, you will hear it.. The staff was very friendly. Thanks Carlos for making every wish possible!

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. We are happy to hear you enjoyed your stay.

"Lovely Hotel "

4
User 18/05/2018

Absolutely love your hotel, the room was huge , bed comfy and the pool outdoor area was quaint.. only one downside... please, for the love of God get some lovely crockery and cutlery.. disposable plates , cups ect.. really let your beautiful Hotel down

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. We will definitely consider your feedback and look forward to welcoming you back soon.

"A Great place to stay"

5
sjkreiss, Rancho Mirage, California 18/05/2018

Whenever I am in Los Angeles I stay at the Sunset Plaza Best Western Hotel,from the cordial and helpful staff to the well designed rooms and one of the most lush and beautiful pool areas in LA everything about this hotel is first.rate I'm checking in again this weekend and looking forward to another wonderful stay

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Its always a pleasure having you stay with us. We look forward to seeing you soon.

"5 stars"

5
cdubb1018, USA 18/05/2018

This is the nicest Best Western I have ever stayed. I cant say enough about the property and location. Its right in the middle of the action and its a great place to just walk around during the day and people watch. The neighborhood is amazing and there are a ton of entertainment options. The pool was great and the staff were really friendly to my kids and most people roll their eyes when they see kids coming.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Our entire staff is happy to hear that you enjoyed your stay with us. It was a pleasure having you as our guest.

"Great Stay. Great Location. Great Hotel."

5
Kelly R, Dana Point, California 14/05/2018

The Best Western Plus Sunset Plaza is a gem in the center of Sunset Boulevard. This quaint hotel is beautiful and easy which is a gift when traveling in Los Angeles. No high rise, elevator, trapped inside the walls at this hotel. You are free to roam out and about in the beautiful courtyard, outdoor balconies and open property. Parking was a breeze and access to busy Sunset Boulevard is right outside the lobby doors. We stayed in two rooms on the bottom floor with french style doors that open directly to the courtyard/swimming pool. It was awesome! We were able to go back and forth from room to room, jump in the pool, enjoy cocktails in the courtyard all with the ease of the amenity of our room right there. The room was great with a big television, nice restroom, microwave and refrigerator. Bed was comfortable. We could not have asked for anything better or more convenient.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Kelly for your amazing review. We hope to see you again soon.

"GREAT choice for WeHo Hotel"

5
User 09/05/2018

My wife and I came to stay here on our honeymoon for two nights at the end of a trip down the California coast. At 10am the day we were supposed to check in, she asked me to see if the hotel did anything special for 'honeymooners'. At the drop of a hat, they put together a STUNNING complementary gift basket AND upgraded our room to a view by the pool. The staff was incredible, the pool was beautiful, and the location is perfect. Also, as fitness enthusiasts, I was pleasantly surprised to see them offer 'egg white and veggie patties' as an option for their breakfast, AND have a well equipped fitness center. We couldn't have been happier with the BW Sunset Plaza as our choice hotel!

"Great Stay!"

5
TommyTheTravelinBee, Webster, Massachusetts 08/05/2018

First time in LA and this hotel was perfect location. Right in the middle of the Sunset Strip close to all the rock and roll bars you read about! Hotel staff was very friendly and helpful. Beautiful pool area and great breakfast spread every morning in two locations. Parking garage and a super clean all around hotel.

"Very quiet and comfortable"

5
dealsavy, Vancouver 01/05/2018

Property was better than we expected. In other words, the photos on the website are accurate. We stayed over a weekend and returned to our hotel late Saturday night, City was busy and loud, but our room was very quiet. Very clean and comfy too.

"Lovely hotel"

5
Donna F, Hull, England, United Kingdom 01/05/2018

The hotel was perfect, amazing location for West Hollywood. The staff were lovely and very helpful. The pool area is beautiful and the whole hotel very clean. I would love to stay here again, highly recommend. The WiFi was fast and reliable

"Italian Villa"

5
Amanda A, San Diego, California, United States 29/04/2018

This place gave me an Italian experience. The pool/courtyard was delightful. The windows from the rooms enhance the experience because the open out to the courtyard. Perfect location for The Comedy Store.

"Great hotel and well-positioned"

5
carmenlami, Auckland, New Zealand 27/04/2018

We stayed at this hotel for 4 nights during our family visit to California. Really enjoyed our stay. The staff were friendly and helpful. We loved relaxing around the pool area. Would have liked to stay longer.

"Great stay!!!"

5
KLP19, Windermere, United Kingdom 25/04/2018

Absolutely loved staying here for 4 nights which was not long enough! We had a room that led out onto pool area which was amazing and soooo pretty, the pool area was gorgeous with lots of beautiful flowers and a nice small pool with good poolside furniture kept spotless by the staff The staff were friendly and very accommodating, the WiFi was excellent, the free breakfast was very very good and the free coffee anytime at the lobby was so generous and great coffee!!! Excellent location by many good restaurants and bars with easy car parking, could go on and on about this place. We will DEFINITELY be returning thank you so much.

"Lovely hotel with beautiful pool area"

5
Claire R, Bournemouth, United Kingdom 25/04/2018

Had a 3 night stay at this hotel as part of our family holiday in California. We were upgraded to a suite which exceeded our expectations - a big bedroom with 2 queen size beds, equally big living area and a good sized bathroom. The rooms were very clean and quiet. The pool area was peaceful and really pretty with lots of lovely flowers. Reception staff were very helpful with a special shout out to Teresa who arranged transport for us after a Lakers game and she was very helpful via email prior to our trip. Parking was easy and we always found a space. The only thing that could be improved would be the use of paper plates and cups for breakfast. Overall a brilliant hotel which I would recommend.

"very good"

4
melcraven8102, Melbourne, Australia 24/04/2018

usually stay in santa monica but stayed here a few nights. great location of course near everything this city has to offer. but my favorite thing was the little outdoor area to sit in with great views over city. rooms ok , service good, very near a lot of restaurants and shops, and on bus route to downtown or santa monica

"% Stars from me! Excellent Hotel - strong location and welcoming stuff and ultra fast wifi!"

5
User 23/04/2018

Brilliant Hotel in a wonderful area. The wifi is fibre optic and is ultra fast! Complimentary breakfast was a great addition and wonderful choice. The Pool area was great and kept clean. Beds were comfy. Overall a very solid hotel. 5 stars from me!

"What a pleasant surprise!"

4
User 21/04/2018

I booked this hotel only because my friends were staying there for the L.A. part of our California trip. Checking in was easy, the hotel appeared clean and not so dated as others I've stayed in. The pool area was nice but could do with some more sun shades. The buffet breakfast was enjoyable and it was good to see more than one area to have it because that can sometimes get busy in the morning. My room was huge!!! And I happy to have a microwave in their too. The towel were lovely, thick and fresh. I have no complaints about the room at all. Overall this was great value for money. The only thing I do think could be considered is a reduction in the parking fees as I think it's somewhat inflated unnecessarily.

"Amazingg stay"

5
User 19/04/2018

Great location. Walking distance to good restaurants, night life and sight seeing. Very friendly staff. They rooms are clean. Recommend this hotel 100%. Overall the hotel was great and I would definitely return.

"Girls Trip to La La Land"

5
User 19/04/2018

The “Best Western” in WeHo is a great option! I went there for a trip with my two best friends and we all enjoyed our stay! Staff is friendly and helpful. Rooms are clean and well kept. The courtyard with the pool is beautiful with gorgeous Bougainvillea trees growing everywhere! I definitely recommend this hotel! Photo is of my view from the window!

"Sunset Best W is the Best!"

5
User 19/04/2018

Highly recommended BW on Sunset! After visiting other hotels in the area, we tried the BW Sunset this week. Nikki, the nicest professional, greeted us both with a warmly welcome making the rest of our hotel stay the BEST of the Rest! Clean, Comfy, welcoming atmosphere- this hotel has one of the Best pools in Vintage like design draped in Cali foliage blooming along the walkways and overhead. Relaxing pool side lunch. Our room had all of the creature comforts, was SOOO Clean, and everyone working was so helpful and courteous. Great breakfast complements of the hotel before heading out to the pool.

"Comfortable Place!"

5
NewYorkRogue, New York 18/04/2018

Spent a week her late February. Great hotel, very comfortable room, fantastic pool area which makes you forget you are on busy Sunset Blvd. Very convenient location. Breakfast which was included was fantastic. Eggs, bacon, waffles, fruit, cereal, etc. Works well because there is really not much you can walk to. Nice staff.

"Great stay!!"

5
User 10/04/2018

My wife and I had a great stay at the sunset plaza hotel in March. The staff was friendly and accommodating and the room was spacious and comfy with an amazing jacuzzi bathtub in the bathroom. We were visiting from NYC so the best part for us was the pool! The weather was sunny and in the the low 70's so being able to lay out and swim was perfect. Lastly, you can't beat the location. It's right on the strip and close to a lot of other great hotels and restaurants to eat and hang out. Highly recommend.

"Great Hotel, Great Location"

1
User 10/04/2018

This is a great hotel for traveling to Hollywood. The check in parking is right in front of the hotel. The parking garage is behind the hotel and very easy to find once you check in. The hotel is quiet; we had a second floor room and although we did hear the chairs from the balcony above us a couple of times at night, the rest of the hotel was quiet. We did not eat at the Saddle Ranch, which is right across the way, but we went just one block further to Cabo Cantina and had a great meal and great happy hour (2 for 1). My daughter is gluten intolerant, so the fajitas and corn tortillas were great for her. A great local place. Down the hill on Sunset Blvd at 8402 Sunset, I believe, was Hugo's restaurant; we stopped there for sorbet for my daughter which was great, but looking at the restaurant menu, we should have eaten there too. The entire menu is labeled with what is gluten free, what is vegan, what is nut free, what is vegetarian, etc. We visited Griffith Observatory to see the Hollywood sign; it does cost to park there on one side of the hill and in the lot ($4 per hour), and was very busy on a sunday. In Hollywood, for the walk of fame, etc we parked in a lot for the entire day for $20. There are several parking garages available nearby as well. Back to the hotel: the breakfast was plentiful; both the third floor and 4th floor were open; many choices, although for a gluten or dairy free person, not so much. If you ask, they have UDI's gluten free bread to make toast and the oatmeal is made with only water. There is usually a meat product as well, sausage, bacon, etc. The pool is gorgeous. The only negative comment, which I did not tell the staff about what the water pressue; it seemed low. But overall, as long as you don't need a fancy, new hotel, this is a vintage hotel with great charm.

"Amazing place!"

5
jenny23246, Goleta, California 09/04/2018

The friendly service and beautiful rooms were beyond my expectations. They were very accommodating and made the entire stay stress free and relaxing! Super clean and great location in the city! 10/10 would recommend and would stay again.

"Amazing time!"

5
User 07/04/2018

Came out and stayed a night with a group of friends and have never experienced such comfort and accommodation! Great service, quick WiFi access, clean, etc. The beds in the executive suite are superb and the rain showers is to die for

"Thoroughly Impressed!!!"

5
User 06/04/2018

This hotel is everything I hoped for and more. It's located in a very nice location with a great view of the city. Our hotel room was very clean and tidy. The beds are super comfy, and even the carpet felt good to step on. The bathrooms include huge mirrors, as well as a 10x magnified mirror! I definitely plan on returning to this exact hotel next time I'm in the city. 10/10.

"Worth the price"

5
User 05/04/2018

Excellent hotel,clean,quite, and te staff is friendly . I would come back. Only little problem was that te bathroom door has a squeaky soun a little bit annoying. The pool was clean and well maintained

"Wonderful Hotel"

5
KevinsGirls, Edison, New Jersey 05/04/2018

This is a wonderful hotel. It is beautifully decorated on the outside and in the courtyard.The staff is very friendly and helpful. We had a suite room and it was very spacious and clean. The jacuzzi tub is impressive and the bathroom area in the suite was new and quite spacious. Pay for parking in a safe garage. Pool was heated and my girls loved swimming in it. Breakfast had good options and was a good way to start the day! This is a gem of a hotel and I would love to return!!

"Good location,reusable priced,"

4
User 04/04/2018

We stay for 3 nights the staff were friendly and very helpful. The help us book all or trips and made it very easy. Breakfast was included and was ok but they had paper plates and plastic cutlery which I found a bit strange but all in all was a good enjoyable stay

"Great hotel!"

5
Monk2150, London, United Kingdom 30/03/2018

This hotel is lovely! Good customer service, you get free WiFi and breakfast for your stay and the pool area is lovely with towels provided as you enter the pool area. So far the best hotel we stayed which makes me excited about the upcoming stay in Best Western in Page AZ in a weeks time. I genuinely felt i wish I could stay here another day. The hotel building is old but has a lot of character and been upgraded as much as it could without losing the character. Breakfast has choice of hot stuff (eggs, sausage, potatoes etc.) and also cereals, pancakes, waffles. One thing we thought was odd that there are no cheeses or salami sort of continental breakfast but then again you have enough choice so no big deal. You have a coffee/tea available in rooms and a massive king bed in the room we stayed in(honestly I've never slept in a bed this big!) Location wise.. nothing is really close in LA and we used Lyft/ Lyft shared a lot (to Staples, Universal, Griffith Observatory..etc) and they were all under $20. In states better to use Lyft than Uber tbh it's cheaper most of the time. This hotel really raised the BW profile in my eyes, and must admit beats the Hilton we stayed before this in another city in states.

"Beautiful hotel in a brilliant spot!"

4
MauriceNistico, Port Augusta 29/03/2018

My Wife and 2 adult Children and I spent 3 nights in a beautiful room. The hotel is in a brilliant spot, with lots of eating options close by. Close to public transport ( however we Ubered everywhere). Generous breakfast included. Very clean. Friendly helpful staff.

"Awesome Spot to Stay"

4
User 26/03/2018

This hotel was a pleasant surprise. We stayed here 2 nights on a weekend in March before heading over to Palm Desert for the week. The hotel is really beautiful. When you think of Best Western you think of the typical chain hotel look. They made this one unique and very nice. Yes it is old but that doesn't play a factor. Staff were all very helpful and nice. Breakfast was fantastic with pancakes on 4th floor and waffles on 3rd. Rooms were somewhat small but fine. Located right off the strip, it allows you to be out of the business a bit. We rented a car and drove. Parking was tight but doable. I'd stay here time and time again!

"Ideal Base for visiting LA"

4
Choccysue, London, United Kingdom 26/03/2018

We flew into LA for a 3 night stay on route to San Diego reception staff excellent Breakfast all we could wish for paper plates didn't particularly bother us as we like to get out and about as much as possible ideally situated to visit Hollywood and Beverley Hills we walked back from Walk of Fame.

"Great place to stay"

4
Kris F, Henderson, United States 26/03/2018

Hotel is beautiful. It is located centrally and easy to get to places in LA. Since the hotel is old the floors creak, but that is part of the charm. Better to be on the top floor due to this. The room was really nice although the bed was a little hard, but that is personal preference. Our room opened out onto the pool deck which was absolutely beautiful. We drove our truck so parking was a little difficult, but manageable. Staff was very nice

"Best Western Plus+++"

5
okimmigrant, Oklahoma 23/03/2018

My family primarily chooses to stay at Best Westerns, and we have reviewed many of them. This Best Western Plus is a beautiful hotel with exceptional service. My guess is that the owners are positioning it to complete with Best Western Premier hotels, which offer additional amenities such as a cocktail bar and high end linens. The property itself is better than 99% of other Best Westerns that we've visited, and we actually booked twice during the week since we liked it so much. The photos of the courtyard pool area do not do it justice. It is gorgeous. You will want to spend time out there by the pool. Try to reserve a room that faces in inner courtyard. The hotel windows are beautiful also, and it's really nice to open them and get the nice breeze to blow through. All of the standard items that you would expect were perfect for us. Room was lovely. Breakfast area was inviting and upscale. It was nice that they had Passion-orange-guava juice in addition to the typical orange. The breakfast could have been a little more upscale, but it was still good and we were happy with the options, including the eggs/potatoes/yogurt/granola. TV and Internet worked perfectly well in our rooms. Coin operated dryers were unfortunately needed due to the torrential rain that we got, but quickly dried our clothes out. The basement parking garages were helpful and easy to drive in/out and we always felt safe. We also felt that the rewards "welcome" was much appreciated and above and beyond what we normally receive at BW hotels. Noticed that there are 22 reviewers who left a "terrible" review. These must be jealous hotel owners ;-)

"Great staff"

4
tlena75, Chicago, Illinois 19/03/2018

When we arrived with our 2 toddlers we were happy to hear we received an upgrade to a suite. The room was very nice, hotel was small but clean. The breakfast had a nice selection. It was walking distance to many restaurants on sunset blvd. As a family I don't think I'd come back to this area, not too much to do around here with small children. The pool looked nice but small.

"Surprising calm in bustling LA"

4
Mike C, Santa Cruz, California 18/03/2018

Stayed one night recently for business. Excellent check-in service (I had to change cards at last minute, clerk switched with a smile and without missing a beat). Facility older but charming rather than run down. Room opened onto pool area which is comfortable, quiet and befitting a beach hotel. Room itself good size, included automated food service option. Two dinner options across the street. Breakfast well stocked, room large with comfortable seating. Would stay here again when in area.

"BEAUTIFUL HOTEL & SERVICE"

5
User 15/03/2018

Had the best time at Best Western Plus Sunset Plaza Hotel West Hollywood, best location, great rooms and A1 customer service from all staff. This Hotel is in the best position in West Hollywood, walking distance to all, food, shopping, buses... The rooms are great with a beautiful view of the Pool and bonus you get breakfast here. I would definitely recommend all here love every minute here.

"Good Room and location"

3
rebem, Channel Islands 14/03/2018

Stayed for two nights - room was large and quiet, bathroom a bit old fashioned but plenty of towels and green policy in place for reusing towels and linen. The location seems pretty good. Have to say did not find staff particularly friendly or helpful and thought breakfast was dire. I had read about paper plates but really for this standard hotel that is awful. The hot food did not look appetising and a lot of the cereals were the highly coloured ones. Two ladies were topping things up and making waffles but really for a best western thought this was very disappointing

"Quaint + Family friendly "

5
User 13/03/2018

Our family of 4 stayed in a family room for 4 nights. The room was spacious with separate bedroom plus a kitchenette. Free breakfast was included and it was delicious, good selection and, most importantly, fresh! Every staff member we encountered were friendly and helpful. Great location - steak house & great burger bar across the road, Starbucks close by, Beverly Centre 5 mins away! We loved this place, too bad it wasn't warm enough to use the pool.

"Wonderful Hotel, Great Location, Super Nice & Very Helpful Staff, Very Clean! Beautiful Pool Area & Courtyard"

5
sharon9436, Santa Clarita, California 13/03/2018

We stayed for two nights and wish we could have stayed longer. The Staff was super helpful and very, very nice. We asked if we could move our room from the 3rd floor to the 1st floor so that we could have direct access to the pool deck, and the staff was very accommodating. The Pool Courtyard is just lovely and quiet, with beautiful Palms and Colorful Flowers everywhere. The location couldn't have been better, (right on Sunset Blvd), with walking distance to many restaurants and shops, However, just being in the Pool Courtyard made you feel like you were at a resort. The Rooms were quiet and very clean with fridge and microwave. Parking was safe and secure. The Breakfast Buffet was plentiful and delicious. We ate our breakfast out by the pool every morning and listened to the birds sweetly singing all around us. Would definitely stay there again.

"Return stay was as great as first time"

5
DanielaAvitabile, London, United Kingdom 10/03/2018

We first stayed in this hotel in August 2012. On our return to Los Angeles, I was very happy to be able to book the Best Western Plus Sunset Plaza Hotel again, as we had been very pleased the first time. We were not disappointed. The staff was extremely helpful and pleasant, the room was clean, quiet, and excellent in every way. I would definitely book here again.

"Very nice Hotel, great location!"

5
kimyeomans2018, Wayland, Michigan 08/03/2018

We stayed for 2 nights and would definitely stay here again. Comfortable bed, beautiful pool area, and great breakfast! Parking is very reasonable at 18.00 and hotel is in a nice location. We walked to the Jimmy Kimmel studio, about 2 miles away. Service was great, a very nice stay!

"Excellent stay"

5
charlycharlycharly, Venice 07/03/2018

The room was extremely quiet, which is always my number 1 priority. I slept extremely well. The room was also very clean and comfortable. The pool feels like a little piece of heaven tucked away from the busy streets of LA. Wifi was free and fast, also very important to me. Staff was very friendly and breakfast was great. I will definitely stay here again on my next trips.

"Excellent choice "

5
User 06/03/2018

Our last night of LA trip we chose this hotel. No regrets at all. We had a ground floor room with doors out to the pool area. Hotel Is in a very well maintained historic building. Excellent rooms and given the location a fair price. Hotel staff extremely pleasant. Parking was available underneath the building at a non explorative rate! If you are planning on using the hotel and not just having a place to sleep then I would definitely recommend. We would book again in a heartbeat.

"Great hotel"

5
Jessica M, Fredericton, Canada 05/03/2018

This hotel was perfect. I have no complaints whatsoever. Friendly, attentive staff. Beautiful room with view over the pool/courtyard. The complimentary breakfast was excellent and location can't be beat. Walking distance to Hollywood Blvd and perfect spot to explore Sunset Strip. Would stay here again for sure.

"Clean and good location"

3
User 03/03/2018

Hotel was clean, almost a little too bleached as the bleach smell was really strong. Nice to have a microwave in the room and a decent sized fridge. Laundromat avaliable to use which was great. Signs up requesting reuse towels which we were happy to do but they were changed daily. Very basic breakfast and disposable plates and cutlery. Very helpful staff. Coming from Australia i was a bit concerned with the sign in the wardrobe that mentioned a list of possible health issues from chemicals used in the room... Good location.

"Nice Place Great Deal"

4
psyduck1947, Washington DC, District of Columbia 01/03/2018

Other than the free breakfast, this is unlike any Best Western I've seen. Next door to the beautiful Art Deco Sunset Tower the BWP offers almost the same amenities at half the price. The pool is the same size as that at the Tower. The rooms are lovely and well maintained and if you get # 309 or 321 you get the same view of downtown L.A. It's also across the street fro the Comedy Store. Great find!

"Nice Hotel"

4
tshep42, Halifax, Canada 23/02/2018

Room was a good size and very clean. Hotel has a pool right in the middle. I didn't think I'd care about having a poolside room but we got upgraded and it was nice to be able to just walk out to the pool area. The layout is a little odd with the reception on the 3rd floor and rooms on 1 & 2. Location was good. It was a 10-15 minute cab/Uber ride to most tourist sites and shorter to the Hollywood area. Lots of restaurants within walking distance and a decent steak & ribs place right across the street. Staff were all friendly and efficient. There was just one minor miscommunication about some late arriving luggage that was quickly rectified. Breakfast is the usual but decent. There are 2 breakfast rooms. The one on the 3rd floor was often much busier than the one on the 4th floor. They have a little gym and business centre.

"perfect hotel for 1 week holiday"

4
simonjpayne2017, Worthing, United Kingdom 21/02/2018

Hotel location is great with resturants close by. Clean and good size rooms. We had a great view from the window of the courtyard pool. Staff helpful. Breakfast included, buffet style with fruit cerial yougurt toast waffles and bacon all available. 4th floor has restaurant with pancake machine for breakfast and is less crowded. Paper plates and plastic cutlery. wifi got used a lot by the kids.

"Couldn't have asked for more!"

5
Julian M, Vancouver, Canada 20/02/2018

The only reason I would head back up that way would be to stay at the BW Plus on Sunset. Wasn't impressed by the surrounding area as the typical tourist stuff was disappointing. The hotel was not and exceeded all expectations. Awesome feel and amazing pool area. On top of all of that, the hotel was priced extremely well compared to alternatives in the area.

"The good and the bad"

3
371rrm, Minneapolis, Minnesota 19/02/2018

After reading all of the stellar reviews, perhaps my expectations were too high. This is not a bad hotel but certainly not great. Pros:friendly and accommodating staff, free breakfast - not fabulous, but it gets the job done, nice views. Cons: rooms are outdated, have a musty smell and ours wasn't very clean (hair in bathroom on arrival and it never got better). Location is decent, depending on what you want to do - overall functional.

"Very nice hotel, great staff, lots of amenities"

5
tyoung646, Riverside, California 12/02/2018

Only complaint for me is we wanted to sleep with the windows open because the weather was great but there were people talking late at night and around 2am by pool and a group of ladies next to us were very loud.

"A Budget Priced Gem in the land of pretentious overpriced boutique hotels"

5
roberttV2813SN, New York City, New York 09/02/2018

I came to LA on business and was booked into a She she boutique hotel. My first turnoff was when the valet told me parking was $50 a night. Next my room was nice, but the bed was only so so and there were no counters or shelves to rest anything in the bathroom. In the morning I went down for breakfast. There was free coffee, but simple eggs were $20 a la carte. I'm not afraid to spend money and often stay in five star hotels, but this was a rip-off. So first thing I did after morning coffee was go online and I found the Best Western on Sunset. Hallelujah! It was the real deal and just right for me and provided a good deal for value. I highly recommend it.

"Great hotel in a nice area close to Hollywood walk of fame, universal studios, Beverly Hills, rodeo drive."

5
paulatobe, Purley, United Kingdom 05/02/2018

Great hotel, clean rooms, great staff, good breakfast! Great value for your money! Restaurants all around, shopping etc. nice neighborhood, easy access to visit Santa Monica and Venice beach and downtown L.A.

"Courtyard with pool is a great retreat."

5
M C, Chicago, Illinois 03/02/2018

We enjoyed our room that faced the beautiful courtyard with pool, especially since the windows could be opened to the fresh air and view. We enjoyed sitting near the pool as evening approached, enjoying the flowers and quiet. Our room also had a very small kitchen so it could be comfortable for a longer stay. The breakfast was adequate but nothing special.

"Not worth the money and poor service from the reception staff."

2
User 02/02/2018

If you look at my reviews you will see only good feedback as i don't feel comfortable saying things about businesses that have to put up with spiteful reviews. But for this hotel any positive reviews are probably polite. The breakfast staff are very good however the food is very average and served on paper plates. My experience of an issue with the reception staff was very poor and surprised me somewhat as on my travels around the the USA I have always felt I have received excellent service. This however was not up to the previous standards I would expect. Stay here if you must, but its not up to the standards you would expect from a good hotel.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are sorry to hear that you did not enjoy your stay with us. We hope you will give us another opportunity to accommodate you on your visit to West Hollywood.

"Classic Feel, Well-Located, Relaxing"

4
Rockingham13, New York 30/01/2018

This Best Western is well located on the Sunset Strip, and has a classic Hollywood feel. Rooms are located around a central courtyard with a pool that's open on one side, letting the sun stream in. We had a room with French doors that open onto the pool area, which was lovely, but not many rooms offer this, so look carefully at what you are booking. The room was large with a big bathroom, and was very comfortable. The beige color scheme in the rooms, doesn't look too inviting in photos, but it's okay inside - not a modern feel and not particularly special (compared to other hotels we've stayed at in the area) but better than it looks in the pictures. It was peaceful on a quiet October weekend when we visited, but I assume it can be quite crowded around the pool at popular times. Price was slightly lower than other hotels in the area, although it would be relatively expensive for what it offers if located elsewhere. The hotel is almost directly opposite the Saddle Ranch Chop House, a great place for brunch.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are happy to hear that you enjoyed some relaxation during your stay. As you mentioned, our rate is lower than other hotels in our area AND it includes a free hot buffet breakfast and free fast Wi-fi. We look forward to your return visit.

"Great location"

5
Joanne I, Bay Shore, United States 28/01/2018

Awesome hotel - very comfortable bedding, lovely courtyard, centrally located, friendly and helpful staff and nice breakfast areas. Just book The hotel is also within walking distance to good restaurants. We had a wonderful time in LA.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Joanne for your review. We are so glad to know you enjoyed your stay and hope to see you again soon.

"Outstanding"

5
alexandracrawford4, Sydney, Australia 27/01/2018

We found this hotel the best on our vacation. The rooms were generous, the amenities lovely and the location excellent. The thing that really stood out was how brilliant the staff were, they helped us with any questions, upgraded us and helped us with bags, cars and touristy things. I can not recommend the hotel highly enough.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are so happy to hear that we helped to make your trip extra special. It was our pleasure. We hope to see you again soon.

"Great stay, great place"

5
Maria C, Melbourne, Victoria, Australia 25/01/2018

Stayed here for two nights, the hotel rooms are a really good size, very clean great location, very friendly staff. Breakfast is fantastic would highly recommend have stayed in other hotels in the area and this one is the best by far. Easy to walk for places to eat, catch the hop on hop off bus. Would defiantly stay agiam when next in LA

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Maria for your review. Our knowledgeable staff is ready to help you reserve those sightseeing tours you mentioned along with any dinner or theater reservations. We can also help you with any transportation needs so just let us know. We hope to see you again soon.

"Great place for exploring LA"

4
Jon M, Stoke-on-Trent, England, United Kingdom 23/01/2018

Well positioned, in a pretty good neighbourhood. The staff are friendly (Theresa was helpful during our stay and in my emails enquiries prior to our visit), and the outside pool looked great (we didn't go in as we were too busy!). Breakfast is basic but a great range - self-service. I'm not even sure if they have a bar, as we drank over the road at The Saddle Ranch (who also provides their room service). The luggage trolleys are useless, because of the stairs, but the guy behind reception was happy enough to help us get our cases to the room. We had room 312, which was nice and big, with a fridge and sink - the bathroom is also large but dated - and the bed was comfortable. My only gripe with the place was the noise from the air con which (if the management read this) you really should address, as it turns itself on in the night; (my apologies that I didn't raise this direct, I forgot) but this is not enough of a reason to make me not stay there again (though I would want to know more about the interesting sticker on the wall in the wardrobe??).

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you Jon for letting us know how happy you were with your stay. We do read the reviews and we appreciate you taking the time to leave some feedback. We checked your room and did not find anything wrong with the AC unit you mentioned. All guests room AC's have a thermostat so you have total control of the temperature in your room. We are sorry you didn't get a chance to go swimming but with Californias gorgeous weather the pool is open year round so come back soon.

"Great family vacation!!"

5
User 22/01/2018

This is a very unique and beautiful hotel! The rooms are very spacious with walking closet! The bathroom are clean and fancy! We love the room service and breakfast ended at 11am which is a plus so you can sleep in late and not miss breakfast. The front desk manager was very kind and helpful.

"Lovely Hotel"

4
KaraSian, Sydney, Australia 19/01/2018

Very nice hotel, at a good price point. The room was spacious, with quite a good sized balcony as well. All amenities were very clean and well-cared for. Breakfast was included in our room, and had lots of great options. It is a little out of town, although accessible by buses and was near a Hop On Hop Off stop. Not knowing the geography of LA very well, I chose it based on being a little cheaper than downtown, and having a self-park option (while a lot of the downtown hotels had valet only parking). If you either have a car, or don't mind working out buses, the location is fine though! My only gripe is the complete lack of environmental consideration when it came to some of the amenities. By this I mean - cups provided in room were of the disposable variety, and individually wrapped in plastic bags; all of the eating utensils, plates, and cups at breakfast were disposable as well. There were no recycling bins of any sort that I saw during my stay. In a large hotel, with quite a lot of guests, I imagine the waste created daily would be a lot. I realise the running costs would be greater if employing extra staff as dishwashers etc, but at this time in history, we need to be seriously considering our environmental footprints.

"Beautiful Hotel Great Staff"

5
User 18/01/2018

I stayed with my daughter and my brother at this hotel and we loved it! Beautiful hotel, very clean, large rooms and beautiful pool area. Great location and the staff were wonderful. A special mention to Paola and Albert from the front reception who were always helpful and extremely polite.They were always accommodating and when we needed assistance they were always willing to help.

"Lovely hotel. Wonderful stay."

5
122brasfort, Springwood, Australia 16/01/2018

We stayed 5 nights here at the end of a six week vacation and we couldn't have been happier. The room was huge and immaculately clean and well appointed. Loved being able to open the windows. The pool area is gorgeous, the breakfast room wa slovely and breakfast was good. The location is perfect, plenty of parking. Would definitely stay again and would recommend to anyone.

"Amazing stay"

5
MadaraK, Hertfordshire, United Kingdom 16/01/2018

We stayed at this hotel for one week! What a lovely hotel! Stuff were friendly and helpful. Great hotel locating with bus access to most famous tourist places. It will take about 1-1.5 hour to Santa Monica and LA city centre by buss. Hotel provide with the car parking, it cost $12 per day. We were provided with a beautiful room with the straight access to the pool. Poolside is just amazing! When I woke up at 5am in the morning and opened the doors to the poolside I felt like in a fairytale-beautiful sunset with birds singing)... I can not complain at all even this is 3* hotel and a bit dated. Room and bathroom very clean and housekeeping provided a great service. Breakfast was not huge but enough to not feel hungry till lunch or even dinner. Breakfast can be enjoyed outside by the pool. Tea/coffee facilities provided 24/7 which is a great touch. Fridge/microwave in the room. I would definitely stay in this hotel again.

"Amazing location"

5
User 09/01/2018

We spent 2 weeks at the best western. Not only was the hotel amazing but the staff were absolutely exceptional. The staff were so accommodating and went out of there way to help cater to our needs. We were travelling with a 5 month old so wanted somewhere with a family vibe which this had. Can't wait to come back! Thankyou Best Western for taking such good care of us! A special thanks to Jesse at the front desk for taking such good care of us!

"Very comfortable"

4
Andrea01010, Ontario, Canada 07/01/2018

Some characteristics that make this a good choice: - location: felt safe, comfortable and a decent proximity to everything without being ridiculously expensive NOTE: the parking is around the back of the hotel - clean: room was always cleaned to our satisfaction - breakfast is included: love this feature! 2 breakfast rooms, one on the 3rd and one on the 4th level - sometimes one is busier than the other. - pool is in a lovely courtyard setting - staff - always friendly - mini fridge w/freezer - this seems like such a small feature, but wonderful for a tea drinker: hot water available 24 hours - not just warmish water that they expect you to use, but actually hot water from the coffee machine located just outside of the breakfast room on the 3rd floor. Herbal teas available too. Negatives: - the hotel is a bit dated. - a lot work was being done while we were there, it was a fairly loud, started in the morning before I was ready to hear a lot of loud noise, workers were often using one of the elevators which meant there was a lot of waiting for an elevator to arrive at your floor. - if you are staying on the third floor, there is a step in the hall - this means that you need to carry your luggage from the lobby to your room instead of being able to use a luggage cart. - pool was not very warm

"The Place to Stay When Wanting to Tour Hollywood Walk of Fame"

4
JustBKoz, Spruce Grove, Canada 03/01/2018

City bus right outside the door. Tour Hollywood Walk of Fame and/or Rodeo Drive. Hotel is very clean and there is an awesome awesome place to eat right across the street. We stayed here 3 nights. Our room was on the main level looking right out at the pool. Loved it here.

"Great value and experience"

5
Valentin415, San Francisco, California 02/01/2018

Me and my hubby came here during Christmas time and loved it. As a frequent customer of Best Western hotels, we were upgraded to a great room with a view and jacuzzi bath tub. The hotel is maintained well, the staff is awesome, and the location is great (very close to West Hollywood). I highly recommend this hotel.

"Fantastic location and wonderful experience!"

5
Deeds2018, Huntington Beach, California 01/01/2018

We have stayed at this hotel twice and both times were fantastic! The staff is very nice and ready to help with any request. We rented the 2 bedroom suite on the lower level for four of us and it was amazing! Best location on the famous Sunset Strip and very reasonable rates!! A must when in Hollywood!

"Night out in Hollywood"

5
User 01/01/2018

This BW is truly a PLUS! Exceptionally clean and very well taken care of — had to search for a dropped item, so we were under the bed and it was clean. Great location for outings in LA - would definitely stay here again.

"Nice but extremely dated"

3
User 01/01/2018

Our stay was pleasant - staff were nice and helpful. Room was cleaned appropriately. Breakfast good. Great location. Parking garage was always available. Should have been more specific on how to get to garage from street. No way of knowing where garage is unless staff told you.

"Cute hotel, physical plant somewhat lacking"

3
Scott L, Los Altos, CA 22/12/2017

The hotel is adorable, with lush landscaping. That pool area could be the pool area of a five star hotel. The hotel fell flat, though on two important tests: 1. The Wi-Fi did NOT work. At all. If reliable Wi-Fi is necessary for your job, this hotel is not for you. 2. The thermostat does not go below 68 degrees. Mind you, I'm not an A/C freak. This was winter in California, so it was 47 degrees outside. I just wanted to take some of that coldness and move it inside. Not really possible. Open a window, I guess.

"Great Hotel after a long flight."

5
Ryno86709, Perth, Australia 21/12/2017

This is our go to hotel after a long flight. Breakfast included and good sized rooms makes for a enjoyable stay. Parking $18 a day don't think there is any other hotels around that price. All in all a good stay be back again next year keep my room ready for me.

"Would stay again!"

5
BBDoll619, San Diego, California 12/12/2017

I really liked this hotel. The room was huge with a great view of downtown. There were restaurants and things to do within walking distance and uber found it easily. We had a room w/2 queens and a sofa bed. It also had a microwave, fridge, desk, huge bathroom with shower stall and separate tub, free wifi, a large TV and a lovely balcony with furniture for lounging. The breakfast was included in the price and was a nice touch. Front desk staff was friendly and check in/out was quick. If you're looking for parking, it's in the back of the property. I would definitely stay here again.

"Great location and enjoyable stay"

4
Bill C, Perth 11/12/2017

My wife and I stayed for 4 nights at the beginning of October. All staff were very friendly and most helpful. Great complimentary buffet breakfasts and convenient in-house laundry facilities were most appreciated. Room was comfortable and clean. Front desk staff guided us in planning our tours to see as much of LA in the few days we were there.

"A fantastic stay - a true gem in BW's portfolio"

5
highlanderfil, Pittsburgh, Pennsylvania 11/12/2017

If you are looking for a great hotel experience in West Hollywood, you couldn't do a whole lot better than this hotel. As a Diamond member, I'm used to small perks here and there, but a member of the hotel staff showing up fifteen minutes after check-in with a bottle of wine and chocolate-covered berries "just because" goes above and beyond anything I had any reasonable right to expect. My room was lovely - facing the flower-framed courtyard and pool, the bed was comfortable and breakfast was much more varied than you'll find in most hotels in the U.S.. Given BW's 10K points/night promotion, this was absolutely staggering value. Not many negatives to report except maybe the fact that the room was a little stuffy (easily rectified with opening a window when I was gone) and the showerhead could have used replacing. Oh, and be wary of the parking entrance - if you don't have an SUV, the bottom of your front bumper cover (or spoiler as was the case with me) will rub against the asphalt unless you are super careful. By the way, don't even bother thinking you can skip on the (very reasonable) $18/night parking charge by parking on the street - the neighborhood is permit-only.

"So great for the price and location!"

5
Kara S, Houston, Texas 11/12/2017

My family and i loved staying in this hotel! From the size of the room, the quick breakfast, the pool and location it was all just what we needed for our weekend stay! (I had to leave a review)!! The staff was very friendly and helpful! Thank you

"Great location in West Hollywood"

5
gerry6166, MIchigan 10/12/2017

On a trip to California to take my daughter to her new life in West Hollywood found this great place to stay two blocks from her place. Was able to pull right in front of hotel on Sunset Blvd. to check in. Was directed to where the parking garage is after check in. There is an extra $18.00 a day parking fee, but was able to walk to most resturants and stores within a couple blocks. The room I got had direct access to the pool area where I could sit and have a glass of wine in the evenings.

"Perfect hotel at Sunset Boulevard LA"

5
esaedenb, Helsingborg, Sweden 01/12/2017

Perfect location on Sunset Boulevard. If you like to to walk around, it is easy to walk to e.g. Walk of fame. Possibility to by City Tours at the hotel which makes it easy due good advices from the hotel which tours to buy . Nice eating places nearby, lot of different kinds of kitchens. Buses nearby for a trip to Santa Monica pier, which is a very nice place to visit.

"Tiny rooms, dirty/old bathroom, dirty bed sheets, dated, staff don't care"

1
User 27/11/2017

I stayed here back in August and was really looking forward to it! It was my families first stay in LA and we'd read so many good reviews about this place, what could go wrong. The photos don't do justice as to how dated and dirty the rooms really are. They all need a good air! They smell dusty and everything was old and worn...don't even get me started on the bathroom! It was absolutely disgusting! Hairs everywhere! It's as if the wolf man had showered in there! The towels and bed sheets just smelt so old and were super hard/rough. If you're staying here, bring your own towels for sure!!!!! I was excited to use the pool but use with caution as the sides are filthy! The rooms were tiny and there is not a lot of space in them, the windows are also tiny, so don't expect a lot of natural light. The staff were so rude and miserable. They're snappy, not helpful and condescending. I tried to keep our interaction with them to a minimum after the first 2 days because it was almost like they hated working there and offering assistance.

"Great location"

5
Jacqueline L, San Antonio, Texas 23/11/2017

This hotel was walking distance from several shops and restaurants. It was quick Uber rides to Cedar-Sanai as well as Rodeo Drive and the Hollywood walk of fame. The pool area was beautiful and relaxing. Breakfast times were good and not just a short window.

"comfortable stay"

5
gergib, Mission Viejo, United States 22/11/2017

purchased suite for 18th birthday with 6 girls, large rooms with living area able to accommodate everyone comfortably. room was clean and spacious with TV in each room. Breakfast with good variety of foods to suit everyone's palate.

"Excellent hotel"

5
BarnaD, San Jose, CA 22/11/2017

Loved the decor of the hotel and the spaciousness of the room. Our room had a balcony that had a great view of the city in the night. Manager was super nice...helped us get a nice discount on our rooms. Breakfast was usual-with waffle/egg white patty/scrambled eggs. Highly recommend a stay in this hotel.

"Wonderful stay at a historic hotel!"

4
User 21/11/2017

Nice, clean, and great location to sunset Plaza in Western. the hotel is a classic where norma jean once stayed...you might be lucky and celebrities roam the hallways. Hotel staff will definitely make you feel like a star. Overall very nice, staff very helpful and congenial and Great place, beautiful pool. Wish we could've had a more quiet room. Thanks you!!

"Location !"

5
X4036GHlarryb, San Diego, United States 15/11/2017

If you WANT or NEED to stay in this area, then this is the right place. Easy IN/Out Parking, very good breakfast and free WiFi. Only negative I would mention is too many Cabs and other drivers taking up space in front where you would want to pull up to check-in.

"Tiny rooms, dirty/old bathroom, dirty bed sheets, dated, staff don't care"

2
User 15/11/2017

I stayed here back in August and was really looking forward to it! It was my families first stay in LA and we'd read so many good reviews about this place, what could go wrong! After staying I'm wondering if a lot of these reviews are fake? We had two rooms booked and both were terrible. The photos don't do justice as to how dated and dirty the rooms really are. They all need a good air! They smell dusty and everything was old and worn...don't even get me started on the bathroom! It was absolutely disgusting! Hairs everywhere! It's as if the wolf man had showered in there! The towels and bed sheets just smelt so old and were super hard/rough. If you're staying here, bring your own towels for sure!!!!! I was excited to use the pool but use with caution as the sides are filthy! The rooms were tiny and there is not a lot of space in them, the windows are also tiny, so don't expect a lot of natural light. The staff were so bloody miserable, don't expect a smile back or a reply to your 'Good morning' - I don't know if their is a cultural thing, but all of the reception staff look super sad. Pros: The breakfast was ok but after staying in old and smelly rooms it didn't make our stay any better! Nice views!

"Class and dignified BW Sunset Plaza"

5
User 14/11/2017

This is a grand dignified hotel with the class of Hollywood we dream ofshowing all class and richness of movies we watched from MGM and staring Fred Astaire and Ginger Rogers, Audrey Hepburn and Humphrey Bogart. The room/ suites are comfy, clean and fresh with rich classy decor. Patios and view of Bevery Hills, West L.A, Santa Monica and the surrounding Hollywood neighborhoods give a feeling of excitement. Bath had jacuzzi jets-amazing-and spa thick towels, mirrors. King bed linens soft and smooth, desk/writing table perfect to get work done on. Fridge & microwave were sparkling clean and I was glad to use them. Staff so friendly, professional and kind I felt like a beloved family member. It's right across the street from the Hollywood Comedy Store on the Sunset Strip. I got to see the best live 0standup comedy shows 2 night in a row. Go there to see adorable hilarious star power standup live on stage while staying at the nicest kindest hotel just across the street.

"Noisy, not well taken care of, terrible shower"

2
trhoads66, San Diego, California 12/11/2017

Room was extremely noisy - every step above was very loud and kept us up much of the night and early morning. Heard doors slamming frequently. Bright light from hallway entered room at night; bright red lights kept flashing from antiquated phones indicating messages - when would try to clear messages, phone system went to error tone. Shower pressure worse than any hotel before encountered (and we are from California and understand water saving but this was way beyond that). Overall very poor.

SunsetPlaza8400, Manager at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your feedback during your stay. We are sorry to hear that you did not enjoy your shower during your stay. All of our rooms are connected so it is odd if just one room had a problem and we would really like to look into it. Would you please contact us with the room number? Thank you again and we hope to have the opportunity to welcome you back again.

"Beautiful hotel room, comfortable stay"

5
chester38, vancouver 11/11/2017

Beautiful room, large, spacious & comfortable. Lovely outdoor pool. Hotel has a Casablanca kind of feel. Very good breakfast. In the middle of the Walk of Fame & the Sunset Strip of shops. Would stay again.

"Beautiful"

5
User 09/11/2017

The Best Western Plus Sunset Plaza Hotel is beautiful. The staff was attentive. Very clean. Carpet was luxurious. Beds very comfortable. Breakfast had real bacon (not the precooked), sausage, eggs, pastries, muffins, make your own waffles & much more. Location was perfect...close to Hollywood but very quiet. I travel with my service dog & there was a dog park next door. There are places to eat & drink all around. VERY PLEASED!

"Excellent"

5
kristinasA3839HV, Orange, United States 08/11/2017

It is a great hotel with appropriate service level. Stuff is always nice and helpful. They have comfortable beds and tasty breakfast in the morning! Beautiful pool area, nice bathrooms. Convenient location.

"Special Best Western Promotional Offer Drew Me In"

5
scshumaker, Port Townsend, Washington 07/11/2017

BW offered its members a night's stay at its hotels nationwide for only 10,000 points. This offer started November 1st and extends until January 31, 2018. Usually it takes 36,000 points to stay at this hotel. This is a five star hotel, so obviously I got an amazing deal at only 10,000 points. Everything you would want in a five star hotel is here . My friends live only .5 miles from this hotel, which made it even better!

"GOOD LOCATION, NICE CLEAN HOTEL"

4
edward r, Eastbourne, United Kingdom 06/11/2017

Choose this hotel for the location on the Sunset Plaza and stayed for 4 nights. Its a nice clean hotel and would of given a 5 rating but for a few minor things. Although its very clean hotel and the room was just right ,i thought it was a little bit dated. The room was spacious, en-suit bathroom, clean, t.v, hairdryer, microwave, coffee making facility, fridge, tablet for room service, and even an iron board and iron. The bed was big and comfy. Cleaned by the maid everyday, but had to put the do not disturb sign up outside the door as she wanted to be in there first thing of a morning. I think a few guests did this. Breakfast was really nice on 2 floors. Both floors had similar breakfast and had so much to choose from. Good selection for all tastes. One thing i did not like was having to use paper plates, plastic knife, folk, spoon, and paper cups. For the price you pay to stay here it could be better, but i suppose for them it saves on the washing up and the cost of breakages. The front desk staff were excellent. very friendly and made a few telephone calls for me on confirmations on activities while i was here. On my last night i wanted a early night and a good night sleep as next day had a 10 hour flight back home to England. Unfortunately the guests in the room next door were very noisy. I let it go for a while hoping it would quiet down but it went on and on. You do expect noise from other rooms and not really the hotels fault but this went on till 1 in the morning where i had to ring down to reception and have the noise stopped. Within minutes the reception had the noise stopped. I did use the computer room to check-in on line for my flight home and print off your boarding pass. The pool area was very nice, with comfy soft sun loungers and surroundings. Only used the area to sit down after i checked out my room while waiting for my transport back to the airport. A very nice clean hotel in a excellent location and would use again despite the little minor things.

"Best Hotel on the Sunset Strip"

5
E9171RWpeterh, Santa Barbara, United States 04/11/2017

I can show you pictures. Best Place to Stay on the Sunset Strip Hands Down. No other hotel compares. The front desk, Carlos the front desk manager is amazing and all the staff are in the same league. There are very tactile. My requested room was ready for me. Great parking and one charge per 24 hours in and out. Easy entry.The only place I would stay on the Sunset Strip period.

"Great place, great service."

4
Rui M, San Diego, California 28/10/2017

Spent a night here to celebrate my 30th birthday and watch some comedy. Was here on a Saturday night but was still able to check-in early thanks to to Julio. My wife an I loved the location being so close to the club, parking was affordable and easy, and restaurants right across the street. Breakfast in the morning was a solid, you can bring it right back to your room or the pool which is nice after a long night of watching comedy at The Comedy Store. Our room was nice, we didn't spend a ton of time there but it did open right out to the pool which was nice. The location of this hotel is solid, even if you're not into comedy I'd highly recommend walking across the street to the Comedy Store, its legendary. Saddle Ranch has huge portions and its right across the street, Carney's is also across the street and great. We'd definitely stay here again and for more days if possible.

"Excellent pool area but rooms are dated."

3
CapeNative, Mashpee 27/10/2017

I wanted to love this hotel but the rooms were very dated. The pool area is what made it for us, along with staff who allowed us to stick around in the pool area while we waited for my nephew to catch up to us.

"Nice value, nice location, nice property and room"

5
lremfam, Lake Oswego, Oregon 26/10/2017

The title of the review almost says it all. The front desk staff was excellent, being attentive, friendly and helpful. Our room was quiet and comfortable and easy to access from the street. The pool area is very tasteful, a nice place to relax. We'll be returning given our positive experience.

"Nice Surprise"

5
Reemo80, Melbourne, Australia 26/10/2017

Stayed here for 3 nights with my wife and 2 kids. From the moment we arrived we were pleasantly surprised. The hotel is clean and chic with a classic Hollywood theme. The rooms are perfect and spacious. We had 2 very comfortable queen beds and a sitting area. Room also has 2 large flat screen TVs. Very nice surprise after the cramped accommodation in the rest of the states. Breakfast was also fantastic. Served in 2 locations so didn't get crowded at all. Great way to start the day. There are also coffee and tea making facilities near the lobby. Hotel is also in a great location. Very central to most LA attractions. Overall we had a great stay here and would highly recommend this hotel.

"Great service, clean & tidy. Quiet location close to all tourists areas "

5
amy2014979, Adelaide, Australia 25/10/2017

We arrived here from Australia around 8am although checkin was not until after 2pm (nor were we expecting to check in earlier) they were accommodating from the moment you walked in, had a room ready for us within the hour which was great to be able to settle in so early after a long flight. Buffet breakfast wasn't great, and seating was minimal inside dining area however this wasn't an issue for us. Rooms were clean & tidy and spacious. Staff were friendly. Perfect location. Recommend the saddleranch directly adjacent & comedy club down the road for some local to do! We would defiantly stay here again may we make the trip again to Hollywood.

"Fantastic Place to Stay!!!"

5
Hollywoodgirl1983, Monterey, California 25/10/2017

First time staying at this Hotel - AND IT WAS FANTASTIC!! Clean, friendly and helpful staff!! The room was great!! Great space, room opening straight to the pool. The pool was fantastic!! The hotel felt like walking into old Hollywood but with a modern vibe!! Definitely a great hotel to stay at and I will definitely be staying again and again!!!

"Great experience"

5
obrique, Vevey, Switzerland 23/10/2017

The hotel is very well located in Hollywood. We had booked 2 rooms for 3 + 4 people, they upgraded us to 2 large rooms to fullfil our request to have the rooms next to each others. Very clean, spacious and nice staff. Pool area is cosy and perfect to relax after visiting the neighbourhood. One of the very best Best Westerns hotel I have eperienced so far. Highly recommended.

"Great little hotel"

5
sheilacC8770TU, Oxford, United Kingdom 19/10/2017

We loved our stay at this hotel and it was fine having 3 in our 2 bedded room as there was plenty of space for all. It is a brilliant place with a lovely pool area. The hotel is comfortable and convenient! The lovely filing breakfast was included in the cost- There wasn't a huge choice but it was more than enough for us!

"Great location & hotel"

4
cathywharris, Toronto, Canada 18/10/2017

We enjoyed every bit of our stay at this hotel. Reception staff was extremely welcoming and helpful. They even allow you to leave your car parked in the garage the day you check out if touring LA for the day. We would definitely recommend this location to our family and friends.

"Perfect"

5
colbyn73, Washington, Utah 15/10/2017

Beautiful room and pool area, friendly helpful staff, great location, delicious breakfast. We loved our stay! We enjoyed easy access to Universal Studios, Hollywood Blvd, Griffith Park and great shopping.

"Excellent Hotel and location"

5
Angella M, Atlanta, Georgia 14/10/2017

First stay at a Best Western. Fantastic stay. Wonderful facility. The pool was huge I really felt like I was in a Resort in the Caribbean. This was a very relaxing hotel. Restaurant close by. Very safe area.

"Wonderful stay at Best Western Plus Sunset Plaza Hotel!"

5
Marlene W, Cuyahoga Falls, Ohio 14/10/2017

My husband and I were extremely pleased with our three night stay at this beautiful hotel! We were fortunate to have received an upgrade to the walkout pool area, which was lovely! We would stay here again if ever in the LA area in the future!

"Quiet hotel in a busy area"

4
Bea Q, Twyford, United Kingdom 11/10/2017

Good location if you have a car, the rooms are clean and comfortable even though a little tired. Nice pool area, breakfast served on floor 1 and 4. Plenty of restaurants and bars not far from the hotel. Bus stop for number 2 just outside the front of hotel.

"A lovely oasis off the strip"

5
651edwardf, Redlands, California 09/10/2017

We came down to LA for dinner & Hamilton on Saturday, then spent the night here because we had Rams game on Sunday. Normally, we don't spend the night since we only live 75 miles away, but we elected to stay here because of close proximity to all our activities. This hotel was darling, quiet, quaint, the king room we stayed in opened up right to the pool which was lovely and felt like an oasis in the middle of noisy LA. The complimentary breakfast on Sunday morning was expansive, fresh, and available from 7a to 11a, so we could sleep in and not miss out. The staff are wonderful, parking is not an issue, they have their own covered parking behind & underneath the hotel. We would def stay here again!

"Loved this place!"

5
Louise M, Gumeracha, Australia 07/10/2017

We stayed 4 nights here - 2 adults, 2 teens visiting from Australia. So happy with the location - right on Sunset Strip and a short walk to Sunset Plaza with all the celebrity hangouts. But mostly we loved the energy of the place - it has such a good feel; a place you can relax amongst the traffic madness of LA. The breakfasts are delicious and the pool is beautiful! We had room 310 with this amazing view - loved it!

"LA Stay"

5
User 05/10/2017

Wonderful hotel in a somewhat central location while visiting Los Angeles. Wanted to see various attractions - Hollywood, Warner Bros. Studios, The Getty, Santa Monica Pier. Room was spacious and clean. Beds were extremely comfortable. Had a room on the 1st floor with direct access via a garden door to the courtyard/pool area - it was simply beautiful.

"Convenient Location"

4
Ivan C, Melbourne, Australia 05/10/2017

If you want to see most attractions around Hollywood such as Warner Brothers, Universal, Hollywood sign and star tours, this is a good place to stay at a reasonable price. Nearby are good restaurants within walking distance. This is a middle range hotel which is clean and quiet despite being close to the main road. There is a nice pool and a breakfast area which provides a basic meal but is ok, the room is a little small and gets crowded quickly. Staff were friendly and helpful. I can recommend this hotel.

"Great hotel in the heart of West Hollywood!"

4
Juddy72, Melbourne, Australia 04/10/2017

This hotel is in a perfect location, right in the heart of Sunset Blvd and West Hollywood. The staff were friendly, helpful and polite. They even allowed me to use their computer when the one in the business centre wouldn't work. Rooms are quiet and well appointed and clean. The self serve breakfast is good with plenty of options to choose room one minor draw back is it's served on paper plates and cups and plastic utensils. We had a room on the lower level and it was very quiet seeing you are right on Sunset Blvd. I would stay here again on my next visit to LA.

"Perfect Hotel"

5
User 04/10/2017

My husband and I were road tripping from Seattle to San Diego. We decided to stay at the BW Plus Sunset Plaza because it was close to many things we wanted to see. This hotel was a 10 from the moment we parked to check in. The staff is friendly, the hotel is clean, the room was gorgeous and the view on our balcony was so amazing. The hotel is close to The Comedy Store which was one of our stops. I would definitely stay here again!

"Great get away"

5
P5863DZjohnf, Highland, California 04/10/2017

Had a great time using the hotel. The staff is excellent and very helpful. The room was very comfortable and clean. The grounds were very nice and well kept. The pool area was relaxing. Definitely will be staying again.

"Lumpy bed"

3
User 26/09/2017

This is a nice place with a good location for seeing Los Angelis. There is nothing special that would cause you to say that the place is no more than ordinary. It does the job but for one exception. Our room had a king sized bed that was lumpy and uncomfortable. A good bed should be a given. Why this isn't checked before guests are assigned is clearly the responsibility of management. We won't be back.

"Great start to the holiday "

5
LowtonTravellers, Manchester, England 24/09/2017

Hotel is in a great location on Sunset Strip with easy parking (at cost). Reception and check in was very friendly and efficient with a nice welcome for the big birthday we were celebrating. Room amenities were great and the rooms of a great size with coffee machine. Breakfast was very good with plenty of room, and a great choice both hot and cold choice of food Would definitely recommend this for the price and value of the hotel!

"Clean, reliable, safe, walking distance to some cool sights..."

5
CB19772016, Vancouver, Canada 23/09/2017

The Nest Western Plus Sunet Plaza (8400 Sunset Blvd) is a great middle of the price range (low end for LA and surroundings!!!!) hotel for any type of visitor (family, couples, work, relax). Two blocks north of Santa Monica Blvd, 15 minute walk (max) to Sunset plaza (great great great patio restaurants for sight-seeing and celebrity watching!), too far to walk to Hollywood Blvd (almost 3 miles) and still enjoy self and walk back, we did walk to Rodeo Dr but took a nice quiet route thru Beverly Hills so it seemed more leisurely (just over 2 miles....and uber back during rush hour for 13 USD). Front desk helpful with picking and booking tours, check in and check out very simple and swift. Breakfast room very busy, but you can come down and make your food and bring it all back to your room. Lots of parking (18$ a night...cheap by other hotel standards) located BEHIND hotel underground and free wifi. Rooms are clean, but they do use an air freshener that is a little much for my liking. We tuckered out one night, and ordered in some food...no problem, delievery right to our suite. Didn't use pool, but looked like Melrose place pool! No bar at hotel, but many bars near by. Perfect location for accesss to hwys, downtown, the beach is 30 min by car....great time and great place!

"If You Love Hollywood. Stay Here like a Local."

5
AnnaferDavis_CA, Davis, CA 21/09/2017

The BW Sunset Plaza Hotel is Fabulous Dahling! Right on the strip and walkable to great restaurants, Chinese Theater and the Abbey. All we really needed was there. The pool is so LA and Melrose Place! Lobby is small but suits the purpose. Say Hi to Paula at the front desk - she is AWESOME!! Don't you dare rent a car in this town. Take Lyft everywhere you need. We were in town to see Hamilton at the Pantages and spend time with family in West Hollywood and we were SO glad we chose BW Sunset Plaza. Saddle Ranch Chop House across the street was really fun and we walked to the Abbey for brunch with friends. Great time supported by a great hotel. We stayed in the big Two-bedroom Suite - it was gorgeous with a nice sitting room between the two bedrooms with two queens in each. A bathroom in each bedroom and TVs in each - perfect for our family of 4. Only complaint is some brief noise above us very early. Think it may have been cleaning? Sounded like moving furniture. The exercise room is right next door so there was a tiny bit of noise also from the people working out in the one bedroom that shares a wall with that area. We had to be up early anyway, so we were ok. Recommend getting a room that faces out over pool and you should be good to go!! Great place that will be our go-to every time we are in LA.

"Great hotel in a great locatin"

5
NeiloWhitstable, Whitstable 11/09/2017

We stayed here for a few days before starting a drive up the Pacific Coast Highway and we were very impressed. Rooms were super comfy and also quiet considering where the hotel was located. Lovely outdoor pool in the middle of the hotel which was super warm. Great location for both Sunset Plaza and Hollywood although the later is further than it looks on the map. Breakfast was good although the breakfast room can get a little crowded at peak times so best get in early. Service as you would expect was very friendly and efficient. The only downside is the parking charge at $18 a night which was a bit steep but probably the norm for LA.

"First time in LA"

4
User 09/09/2017

Good hotel in a central location. All the staff members we encountered were extremely helpful and professional. The only downside was the lack of bars and places to eat within walking distance. As we only stayed 2 nights this wasn't a big issue for us but it might be for those staying longer. Parking at the hotel for $18 a night was reasonable compared to what other people we met who were staying elsewhere.

"Very Nice "

5
exlongislandgirl, California 06/09/2017

Nice tub & shower combination, double queen room, renovated nicely with a small kitchen area and ample closet space overlooking the pool. Room #214. Free breakfast at 7 am. We've been here a few times and have never been disappointed.

"Great Hotel in West Hollywood"

5
agpunter, Allen, Texas 04/09/2017

Great hotel in West Hollywood. Close to many sights. Right on Sunset Blvd., near Beverly Hills. Covered parking right under hotel, easy access to lobby and rooms. Large breakfast with extra sitting room upstairs. Lovely pool, wouldn't know you were to know you were in the heart of a city.

"Awesome location, friendly staff and nice rooms"

5
User 04/09/2017

We stayed here for four days and it was a great stay. The rooms were spacious and comfy and the staff were really helpful. Recommend asking for a room away from the main road as it sometimes tend to be a bit loud at night. Nothing major but enough to wake up a light sleeper. The breakfast wasn't amazing but nothing to complain about, worth the room rate. The location was central to all tourist attractions and there is the option for secure car parking at at reasonable rate.

"very clean, great free breakfast, comfortable beds, quiet for sleeping"

4
Shirley D, Fresno, California 02/09/2017

this BW was very clean. The bed was comfortable and I heard not traffic noise at night. There was a very nice pool with an inviting patio area with beautiful flowers and surroundings. I would stay again. I would not recommend, however, if you are wanting to take a walk down to the Walk of Fame, or that general area. We took a walk and there was not any thing for doing any real shopping or tourist attractions near by.

"Great hidden gem"

4
cwinkelman1, Olympia, Washington 02/09/2017

Not being familiar with LA at all, I needed a decent hotel in a very specific location and came up with this little gem. Very nice, comfortable and clean room at a great price. Staff were very welcoming and friendly and the breakfast was very good. Lovely terrace with pool. The only downside...the first floor had several short flights of steps to negotiate. Not a big deal unless you were handling luggage. Would stay here again.

"Great hotel!!"

5
User 31/08/2017

Wonderful hotel!! Staff was so courteous and helpful. The pool area is so beautiful and peaceful. Every morning we started with a terrific breakfast which included several types of cooked eggs, waffles, pancakes, sausage, tons of baked goods and more! The housekeeping was great, room was very clean. I would highly recommend this hotel which is located close to all that LA has to offer!

"Great..."

5
Jane W, Northampton, United Kingdom 29/08/2017

Easy to get around location on public transport. ..breakfast included is great especially for kids...waffles made fresh are HUGE...bedroom very clean..beds very comfortable. .pool lovely for a cool off at end of a hot day...WiFi included again suits the kids...definitely recommend

"Beautiful hotel with a fabulous pool"

5
peregrina98, Albany, California 27/08/2017

I booked this hotel because I was taking the kids to Universal Studios and wanted something reasonably close but where there were other things to do as well. This hotel exceeded expectations. The pool is absolutely beautiful and just as good as it looks in the photo. The rooms were very nice with windows that looked out over the central courtyard. The staff was friendly and helpful. Highly recommended.

"Great location"

5
Charlotte E, Bristol, United Kingdom 26/08/2017

We stayed here for 4 nights at the start of our California road trip. The hotel is in a great location for getting around. Our room was lovely and much bigger than we were expecting. The hotel staff were very helpful. There was a good selection of breakfast items.

"What a Beautiful, Restful Hotel!"

5
Barbara R, Nashville, Tennessee 25/08/2017

I booked this hotel because I wanted to be in West Hollywood close to the Book Soup Bookshop, as I wanted to go to a book signing there. The BW Sunset Plaza Hotel came up as one of the cheapest in the area. It's not cheap, but hey, it's Hollywood, and it was a lot cheaper than the others I checked. It had a hot breakfast and free wi fi, so I booked it for my quick , one night stay from Nashville to LA. I arrived at 10:23 Am, tired and hungry, as I had had to get up at 2:45 AM . I expected to have to wait until at least 1 or 2 to check in, as their check in time is at 3 PM. The lady at the check said it was a bit early to check in, and she didn't think she had any rooms ready, but she would check. She had one, and checked me in. She was explaining to me about the hot breakfast, and then said "You're welcome to go eat now if you'd like. Breakfast is served until 11." First of all I was surprised breakfast was served that late, but again it's Hollywood. I was amazed at the array of foods, and the containers were kept refilled even 30 minutes before serving time ended. I ate scrambled eggs sausage links, potatoes, a croissant, fruit, and hot tea. They also had cereals, waffles, boiled eggs, yogurt, bacon, egg whites, pastries, etc. They had buffets set up on two floors, and trays where people can take their food back to the room if they wish. My room was lovely, with a microwave and refrigerator, king sized bed, lovely chair in which to relax, beautiful desk, and a large bathroom. I did not use the pool, but it was beautiful with lovely flowers. There was a lovely gym on my floor also. I didn't even spend any money on food, as I just had some microwave popcorn later, and the breakfasts, which I had late, filled me up. I was given a late checkout (1 instead of the posted 11), and as I sat in the lobby, waiting to go to the airport, there was even a lovely basket on the coffee table, full of apples. I was not driving but there is parking for $18 a night. I was able to walk to my book signing, and there are all sorts of restaurants in the area for those who aren't still too full from the breakfast. There is room service available from the restaurant across the street. I was impressed with everything about this hotel, especially the live, green plant in my room . This is the only hotel have ever frequented that had a lovely green plant in a nice planter. I look forward to my next visit.

"Great staff!"

4
User 24/08/2017

Although a bit pricey, this is one of the best run Best Western hotels. I have stayed at hundreds of BW hotels around the world, and this is one of the best, in terms of professional, helpful, and polite staff. The hotel is also very clean, comfortable and safe.

"Beautiful"

5
JanetFon, New York City, New York 20/08/2017

Really beautiful and relaxing hotel. Pool is fantastic and pool area is surrounded by vines and flowers. It was extremely peaceful. Hotel decor is also beautiful as are the rooms. The hotel is immaculate. Breakfast was always good and there were many options. Great location -- on Sunset Blvd. Saddle Ranch, Starbucks, and the Comedy Store are within a block of the hotel. Will definitely return.

"Beautiful"

5
W7495QUmaryf, Las Vegas, United States 14/08/2017

My elderly Mother and I had a fantastic stay here! The ground were beautiful and the garages were clean and safe! We will definitely recommend this hotel as well as come here again for future stays! The location was perfect and the staff was amazing. We did not get a chance to go to the pool but it was sooo beautiful and next time we will make it a point to do so. I cannot wait to come back and spend more time in this area of LA with friends and family. The breakfast was an amazing value as it was FREE and different every morning. My best friend and I are planning a trip back by the end of the year and will stay here! This hotel was family oriented as well as great location for a girls get-away!

"Pleasantly Surprised"

5
Susannie, Clayton, California 14/08/2017

From the check in to the surprise upon opening the door to the room, this hotel exceeded our expectations. The staff were amazing, kind and helpful. Location was awesome - walking distance to all sorts of things....although we only stayed for 2 nights, I would DEFINITELY come stay there again should I visit the area. Charming hotel with great service.

"Great place to stay"

5
User 13/08/2017

We booked this hotel on the basis of the reviews on TripAdvisor and weren't disappointed. We had a king room and room with 2 queen size beds both comfortably furnished with plenty of room. The pool area was lovely to relax around at the end of a busy day although it did get chilly once the sun dipped behind the building. Breakfast was plentiful with good choices head up to the upper breakfast room for more space. Free WiFi was a plus for the teens. Great location and helpful staff.

"Great location!"

5
donsanchez23, Gainesville, FL 08/08/2017

This hotel is wonderful. Parking for check in can be scary with the heavy traffic, but have no fear, they have parking in a garage under the hotel. The hotel itself is pristine. The room was huge! It helped to keep any background noise out. We got an awesome night's sleep. Breakfast is top notch for hotel breakfast. We just traveled from Florida and have stayed at several hotels. By far this was the best breakfast. Several types of eggs, sausage, bacon, potatoes, pastries, yogurt, coffee and juices, oatmeal, and of course waffles. It's really a great value for the location. A block away is the Comedy Store (highly recommend) and Sky Bar if that's your scene. We are across the street at the Saddle Ranch (also recommend).

"Recommended - you won't be disappointed"

5
Raheny11, Dublin, Ireland 08/08/2017

Just back from a recent 11 night stay in this hotel. This hotel is the ideal hotel for any traveller/tourist to the Hollywood/Sunset area. Room for us (family of 4) was spacious i.e. 2 queen beds, spacious bathroom, kitchenette and all the necessary room facilities including spacious room safe. Rooms was spotless with comfy beds. Hot breakfast provided by hotel each morning was appreciated. Staff very helpful. Ok so the hotel doesn't have a bar but there are plenty in the area.

"Great location, bit of an oasis"

4
User 07/08/2017

A great location between key attractions in Hollywood. Easy to get to and has car parking; the pool area was an oasis and a welcomed retreat after a hot day in LA. Rooms we had were well sized, but if you are trying to fit in any more than 2 people you might find it a tight fit. Staff always nice, go for breakfast on floor 3 not 4 (bigger room and better a/c). A/c was noisy in room, hence sleep experience rated down - but ear plugs sorted this.

"Functional and very nice"

4
cbs0217, Oslo, Norway 07/08/2017

The hotel offers parking in the basement, lift right up to your room, Breakfast incl.newpapers. Washingmachine and dryer on the ground floor - needed that after 8 days on the move. Coming back to the pool in the very hot afternoon was great. The hotel has a great location and very becoming for tourist. The staff was very accommodating. The hotel offered what we need as a family in LA on vacation. Thank you !

"Great location "

5
ConstanceOllivier, Thousand Oaks, California 05/08/2017

My husband and I booked at the last minute because the location was close to the venue (near LACMA) we were seeing a show at. What a pleasant surprise! Felipe at the front desk was so patient and helpful. Free parking so we Ubered to the show--stress free! The room was large, tastefully decorated, beautiful view of LA and the pool. Felt like we were in a Mediterranean villa. Delicious, copious breakfast. Will definitely stay here again!

"Vacation"

5
AirlinesOfWorld, NW Kansas 30/07/2017

My partner and I stayed at the Best Western Plus Sunset Plaza Hotel, and were very pleased. Upon check-in, I was immediately welcomed as a Platinum Diamond member. Awesome! Friendly service and staff. After getting our keys, we went to our room. We were pleasantly pleased and surprised! The hotel had a bottle of wine, fruit, nuts, and candy to welcome us. The King-sized bed and furniture were wonderful. Very quiet, and peaceful. Breakfast was good, with plenty of options. We were very pleased. Several Hollywood attractions are nearby, but not within walking distance. We used Uber, and found it very affordable. Would my partner and I stay here again? YES!!! Thank you for your hospitality!

"Perfect spot on the Strip"

4
320susane, Wesley Chapel, Florida 30/07/2017

Great location for the Strip and if you want to catch the hop on hop off bus stop us close by. Close to areas to shop and explore. View from hotel great, parking fee reasonable for the area. Convenient to restaurants and shops. Service at front desk great. Rooms very clean, nice decor. Only area to improve is staff at breakfast and a few food issues. Overall a great stay.

"Large rooms"

4
shabrens, los angeles, United States 28/07/2017

The king accessible room offers the most space with a pull out couch. The rooms are beautifully decorated and updated too. The parking is easy behind the building and fairly prices for the area. Overall good for the money spent

"Very good"

5
Gidital, Tel Aviv, Israel 27/07/2017

The hotel is very nice with a small lovely swimming pool. Breakfast is not very rich but good. In front of the hotel there is a very good restaurant. The service is excellent and room is very nice. I will defiantly will go back to this hotel

"too pricey"

3
733theresea, mia, United States 27/07/2017

my room was 1 king bed and i paid $300 a night. this was ridiculous for the quality of this hotel. not worth the money. i stayed here because it was the only place i found that had a vacancy at the time. front desk was nice. the parking i hope it was free i still don't know. but get to your room early or else you won't find a spot.

"Diamond"

5
Joseph T, Indianapolis, United States 25/07/2017

Staff and service are EXCELLENT .... GREAT PLACE ! Great location 2 miles from Beverly Hills 2 miles from Hollywood walk.. Best of all across from Saddle Up Steak house ! Room Service from the restaurant is easy and convenient as well .!!!

"Best Western Plus Sunset Plaza Hotel"

4
979shannak, Los Angeles, United States 24/07/2017

Overall very nice hotel. The only issue was the AC was not cool enough & the thermostat is preset so that it can not be changed. The breakfast was wonderful every morning. The pool looked very inviting, I personally did not have time to enjoy it. The location was perfect for my stay. Parking is easy and very reasonably priced for LA.

"Great Experience - I'll Definately Stay Again"

5
copine1981, Peabody, Massachusetts 21/07/2017

I stayed at the Best Western Plus Sunset Plaza Hotel last week for the first time. Carlos and his team were very friendly and also knowledgeable about the area. The rooms were very clean, the pool was private and beautiful, plus the price was very reasonable. I would stay at this hotel again!

"Great hotel "

5
User 20/07/2017

It is a great hotel. the rooms were clean and they offered a lot space for everybody and all the baggage we had. The stuff was always friendly. They took care of all our needs. Also is the pool a nice place to hang out and relax after sightseeing. It is a good choice.

"Great location and Value"

5
User 20/07/2017

The hotel is located right on Sunset Blvd - walking distance to great resturants. Room was very comfortable and the pool area is relaxing and nicely furnished. Great place to stay, especially for the price.

"Great hotel"

5
User 19/07/2017

Came from Scotland and stayed at this hotel for two nights as part of our Roadtrip. We arrived much earlier than the specified check-in time but the helpful staff found us a room immediately (overlooking the pool!). A lovely pool which you would not think was in a busy area of Hollywood. Decent breakfast with friendly staff. Great location. Would definitely stay here in the future if we are in Hollywood.

"Wonderful !"

5
cshort58, Boston, Massachusetts 19/07/2017

Beautiful, clean, low key, hotel with a great staff and great location !! The rooms are not luxurious , but clean as a whistle, well equipped, cleaned daily , and very homey. The views are great ! The breakfast is superb. We love it here.

"Great Location"

4
User 17/07/2017

This was a nice hotel, family friendly, good breakfast. Went with my husband for our Anniversary. Rooms are small. Pool is small but nice. The location is really what makes this hotel worth it. Right across from the Saddle Ranch and just a quick Uber ride away from many other fun places in WeHo.

"Never book a 2 queen bed suite"

2
Y2524YNphilippep, Basel, Switzerland 12/07/2017

The first suite we were offered did not even had day light from the window, we were feeling like in a basement. Then the staff explained they were sold out, but finally had no problem to find us a standard room for one night before getting a suite with normal windows. So make sure to book one which is specified to have a balcony. Do not expect to use the kitchen since it is empty (no cups, no plates, nothing... just a microwave and fridge). The pool is nice but the number of towels limited, so do not expect to find any of those after 5 pm. The only advantage of this hotel is its good location but there are for sure many others in the area.

"Very nice hotel"

5
User 12/07/2017

Lovely setting loved the pool and gardens. The hotel staff was very nice. Good breakfast but ran out of room for us to sit down. The bathroom needed updating. It was a great location and had easy access to stores if necessary.

"Awful breakfast and staff"

2
sarahlK1991LV, Oceanside, California 12/07/2017

Staff was super rude from the front desk attendants to the breakfast personnel. Also never paid attention to the 4th deck breakfast. All food was stale and old. Breakfast staff shoved my husband out of the way because he tried to make his own waffle. Super rude and didn't even use gloves to restock or make any food.

"Love this hotel!"

5
dianne418, Atlanta, Georgia 03/07/2017

Wee stay here every time we go to Los Angeles. It's in a perfect location in West Hollywood. The courtyard with pool is gorgeous - flowers galore. The room overlooking the courtyard have windows that open wide. Everything is just beautiful and the staff is extremely helpful.

"Friendly staff"

5
380jenniferv, Levittown, Pennsylvania 02/07/2017

Hotel staff was very friendly and helpful. They secured a Hollywood tour for us and answered many questions we had. Breakfast was great especially the waffles. Staff was there to help and keep tables clean.

"Best Wedtern Oshkosh "

4
M0M049, Dana Point, California 30/06/2017

We. Were very pleased with the best Western on the river in Oshkosh. I was clean the rooms were spacious they provided coffee and tea in the lobby. It is a welcoming place and I would stay there again. It's perfect for those who are visiting The University.

"Would stay and recommend to stay."

4
User 30/06/2017

This was a trip because of a family death. Location and good qualities of this hotel worked for us very well. Only problem was an odor and a faulty closet door that were not able to be fixed immediately. Overall at this Best Western our stay was very good at this difficult time.

"Not bad"

3
cagri h, Izmir Province, Turkey 29/06/2017

Hello, location is good. Hotel is safe and clean also for children. Bed is comfortable. Breakfast is good. (Cakes, croissants, fruites, labne chese,honey.. etc.) We have not tried meals. Price is a bit high and autopark is 18$ per day. However there are more free area at the back side of the hotel, you may put over there.

"Wasted excitement"

3
droods, Sydney, Australia 29/06/2017

I was pretty excited to stay here, I'd heard and read pretty raving reviews! I checked in at around 1pm, the agent made a note to mention a room may not be ready - but that he had found one. I was thankful. I was directed to parking (back street of hotel) and went on my way. The room itself was lovely, however it faced a wall and had no view/light. I found this very disappointing. I setup to work for the rest of the day, using the desk the chair provided was too low which meant I could not work from the desk. There is also zero cell service in my room, so I cannot in effect work - the whole reason I was here. The bed was comfortable, as were the pillows, the room was actually quite clean. The water pressure/shower was nice, and the bathroom was roomy. There wasn't much noise throughout the night which was nice. It was easy enough to come and go through the garage as I needed, there was lift access and parking was available when I needed it. The lift was quite slow to come though. I would recommend this hotel if you could get a room that does not face a wall, and perhaps faced the lovely pool. Unfortunately I did not get a chance to swim but it looks really inviting.

"Adequate and loud "

3
hammyone, Columbus, Ohio 25/06/2017

First time in West Hollywood. We were there for a family visit and knew we wouldn't be in the room a lot, so was looking for value this trip rather than an experience. Thank goodness as the stay was a C rather than an A. Our room was on the inside of the property that surrounded the pool. As we were trying to go to sleep after a long trip from the East coast, I thought we had mistakenly rented a cot at the water park - the rooms literally open up to the pool deck so imagine the fun being had by children under age 10 four feet from your bed. Also, the hotel must be pet-friendly - as most things are in LA - as on the other side of the wall a dog was barking off and on throughout the night and morning. The room itself was okay. Clean and that's about it. Front desk staff was hit or miss - friendly or literally not there or disinterested. Will not return.

"Great Hotel"

5
Valerie H, Sydney, Australia 24/06/2017

What a great welcome walking into this hotel which friends had recommended to us, we were not disappointed. From the welcome and advice from Carlos at the front desk, to all staff we came into contact with, a very enjoyable stay. Great buffet breakfast and, nice comfortable rooms, beautiful gardens around the pool. Highly recommended.

"Enjoyable stay"

4
petegarford, Greater Sydney, Australia 24/06/2017

We stayed here June 2017 for 3 nights. The room looking out to the pool was spacious and very clean as was the bathroom. The bed was really comfortable. A very pleasant place to stay. The buffet breakfast although served on paper plates was a decent start to the day. Situated between the Hollywood Walk of Fame and Beverley Hills and walking distance to West Hollywood restaurants. A short taxi ride to the Walk of Fame and we caught a bus to Rodeo Drive. The manager Carlos was very friendly and helpful as were all all the staff we met. We would stay here again.

"AMAZING HOTEL"

5
Amy C, London, United Kingdom 20/06/2017

This is the second time myself and my sister have stayed in this beautiful hotel, and after having such high expectations from before I can confirm the 2nd time round did not disappoint!! We had a great sized room which opened up to the pool - a calming environment with a pool (heated at night) and stunning garden. The room was a perfect size, clean and had everything you needed. The hotel is in an EXCELLENT location, on sunset strip with everything within arms length - restaurants, bars, shops and walking distance to the top attractions, as well as Melrose, Runyon Canon and Sunset Plaza. You can also drive easily to Beverly Hills and Venice/Santa Monica. The breakfast consists of numerous options to suit everyones needs and the staff are extremely friendly and helpful and helped us to book numerous trips. I cannot wait to stay in The Best Western Sunset Plaza again on my next visit to LA. Highly recommend!

"Great stay"

5
User 19/06/2017

Great stay! We had a large family from ages 2-60 and stayed in the family suite with seperate living area! Was able to meet all of our needs. Always able to find a parking spot in one of the three parking garages, Saddle ranch right across the street to grab a late night dinner. Breakfast was good. The usual, cereal, yogurt, pastries, eggs, ham, bacon, sausage, oatmeal, pancakes, and waffles. Pool was heated and well stocked with clean towels. Really nothing I can find that was bad or disappointing. We really Look forward to staying here again! We come to the area at least every other month and have stayed in numerous best westerns and other hotels, this is on the top of our list!

"Wonderful Hotel"

5
gina93, Atlanta 19/06/2017

We stayed for 2 nights and we were very pleased. Our room was very large with plenty of room for our family with 2 teenagers. The room was a corner room located by the pool/garden area with a door leading outside. The pool area is very nice and relaxing. We did walk across the street to eat at The Saddle Ranch (which was very good) and then walked to the Comedy Store for a show. Other areas are a short ride away. The breakfast was standard hotel fare, but did offer several options. It is a beautiful hotel.

"Wonderful family outing"

5
User 18/06/2017

Enjoyed a great stay at Best Western Plus Sunset Plaza Hotel. Brought the family for a weekend in Hollywood primarily for Universal Studios, which was not a lobg trip away (about 15 min drive in the morning). Good size room. Beautiful pool and lounging area! The breakfast was good and typical for Best Western. The beds were not the most comfortable I have experienced but not bad and slept fine. Would definitely stay here again.

"Fantastic and Picturesque"

4
AddieB22, Chicago, Illinois 15/06/2017

We stayed at this hotel the first weekend in June and it was really nice. Staff were really friendly and helpful. The hotel was centrally located and a quick Uber ride from nearby attractions. The room was a bit cramped with a lot of seemingly unnecessary furniture in a tight space, but it may have just been the wing of rooms we were booked in on the 3rd floor as other rooms seemed more spacious. Great, hot breakfast options. The hotel felt more like an Italian villa, lots of flowers and trees.

"A Great Hotel Experience"

5
Bradco2014, Victorville, California 14/06/2017

We stayed in early June this year and were given an upgrade and we loved the room, the staff etc. Nice breakfast in the am. Centrally located. A really quaint hotel in the middle of the Sunset Strip. We will be back.

"Awesome"

5
User 13/06/2017

This hotel is beautiful and the staff is really friendly. I am extremely picky with hotels because I need everything to be extra clean and this hotel was exceptionally clean. It was beautiful. I was very comfortable staying here. Safe area and close to many things to do.

"Nice place close to thingstourists my want to ser"

5
Meister B, Bend, Oregon 12/06/2017

Very close to tourist activities. Decent value for the erea. Great parking in the garage behind the Hotel. Stayed several times and enjoyed the coffortable rooms. Stay away from the pool if you need rest. First stay I could not sleep. Second against the wall was awesome

"Breakfast ....Paper plates & cups...plastic knives & forks !!!! not acceptable in a Hotel today."

2
Chris M, London, United Kingdom 07/06/2017

Early morning call requested did not happen. Asked to pay on checkout even when already paid. Position ok. room ok. Fridge & M/Wave. Would not stay again because breakfast food tasteless and paper plates even if free.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. As an e-friendly hotel we make sure our disposable items are compostable and our garbage is sorted and recycled by our waste collection agency. We also like to give our guests the option to enhance their breakfast by providing plenty of Mix-ins to our oatmeal, yogurts, waffles and pancakes. I hope we will have another opportunity to accommodate you.

"GREAT SAFE PLACE"

4
aedel, Redwood City, California 06/06/2017

Ive stayed there twice now, The staff is very courteous and helpful, The rooms are very nice and clean.(i am very picky) One of my stays was alone and felt safe there. Will definitely go back. And also had a free breakfast.

"Very nice hotel"

4
twinkert, Manassas, Virginia 05/06/2017

Room was nice and offered a microwave and refrigerator. Bed was comfortable. Unfortunately we had a view of a wall on second floor. Staff was friendly. Breakfast was well presented but poor quality food IMO. Eggs and waffles were tasteless and I didn't care for the oatmeal as it was made with water (I think). This hotel is in a great location.

"Beautiful hotel"

5
Nelia S, Dublin, California 03/06/2017

Beautiful decorated hotel, very clean, pool is gorgeous. Room is very nice with beautiful furniture and a really nice bed. Our room was right next to the pool, breakfast was great. Parking is a little strange but not too bad.

"They did it again"

5
740JosephR, Fort Lauderdale, Florida 02/06/2017

Sorry to say that I am a hotel snob. I picked this hotel only on price. It's the second time that I've been "forced" to stay in a Best Western Plus property. I am now converted and promise that I will now put BW to the top of my list. Parking and size of the room along with a great pool. Only thing better were the wonderful staff. Super quality at a very resonable price. Also the best location right on the Sunset Strip!

"A Hollywood Gem "

5
Debs1407, Perth, Australia 01/06/2017

This Hotel is our Most favourite hotel in the USA we've stayed here 4 times since 2009 and it always gets better. It's just Awesome and is always maintained beautifully from the cleanliness of the rooms to the beautiful flowers and gardens around the pool courtyard . For our stay this time we asked for a courtyard room and unfortunately they were all taken and we were given a balcony room which was equally as nice , so we weren't disappointed. The staff are so friendly from the front desk especially a lovely young lady called "Paola" , to the room cleaners. This hotel also offers a full breakfast buffet with delicious waffles and American bacon and eggs, tea and coffee is always available through out the day. The courtyard pool area is just so beautiful and relaxing and has lovely views of Beverly Hills especially at night where you can relax under the stars. The rooms are clean and spacious with the most comfortable beds ever. The location on Sunset is central to Many restaurants,shops etc with easy access to busses and taxis and they offer Tour booking facilities also. I just love this hotel and if I could give more stars I would. Thank you Best Western Plus Sunset Plaza Hotel West Hollywood for always making our stay special.

"Great staff but booking company awful"

4
User 30/05/2017

I booked this hotel via tripadvisor, however there was an issue in that the hotel had not received our booking despite this being paid in full. The gentleman at the desk tried to call the company used (which tripadvisor sources) to sort this out, however there was no one available on the other end to deal with the problem. Our only option at the point was to repay for a night and then try and claim back which is just not on. We did note that walk in customers and the price we were quoted was better than what we paid which was disappointing to hear. We spent over an hour re-trying to get through to the booking company who hadn't sent details to the hotel. When we finally did get through, they quickly faxed details over and we were then able to finally check in. The gentleman at the desk was empathetic and felt bad for the time we had wasted and offered us a free upgrade to a suite which was very kind of him. The suite itself was great, very large bedroom and living area which made up for the initial drama. But i will be very wary of booking via here again. I did email the company my feedback and the response showed no remorse whatsoever.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We were happy to contact your Travel Agency on your behalf to sort out your reservation details. It was a pleasure to have you stay with us and we hope to see you again soon.

"Beautiful Terrace!"

5
User 26/05/2017

My husband and I stayed for one night at this hotel and it was amazing! Not only was it conveniently located, but parking was also available (for a fee). After walking around LA all day, we found this hotel to be incredibly relaxing. There was a large jacuzzi tub and a sprawling terrace filled with beautiful flowers. We spent the evening on the patio gazing at the stars and taking in the LA landscape. We would not hesitate to stay here again.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for your review. We hope to accommodate you again soon.

"Great location, amenities, and overall stay"

5
busymomofthree71, Redding, California 26/05/2017

I did not know what to truly expect when I arrived but I was pleasantly surprised by the staff when I arrived; there were able to accommodate my early arrival. I stayed in room 220; two queen beds overlooking the pool. It was clean and quiet and tastefully decorated. Hotel is within easy walking distance to restaurants, shopping and a good neighborhood to walk in.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for taking the time to let others know about your stay at the Sunset Plaza Hotel. We hope to see you again soon.

"Good"

4
User 26/05/2017

Great location and great service. Gym was small but it was good enough for me. The only concern was the breakfast which did not have much selection. However, It was the right hotel for my business trip.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for choosing our hotel for your business trip. Part of our multi million dollar renovation in 2016 included the construction of our new Business Center. This spacious room has two independent stations and a lounge area. We hope you had a chance to use it. Thank you again.

"Best Kept Secret in Hollywood"

5
Jimmie C, Sydney, Australia 23/05/2017

If you are looking for a true home away from home, either for business or just taking in the Hollywood scene, this is the place, from the time you step off of sunset Blvd and across the threshold it feels like home, with the addition of a great Staff of people who's only interest is to make sure your stay is the best it can be, i can't tell you how many times Carlos have accommodated my three boys and I, There is definitely an air of pride that runs through the staff, From the manager Carlos to Sandra, the wonderful lady that makes sure our rooms are always fresh and clean, I recommend this hotel highly, from the always sparkling pool to the best complimentary breakfast anywhere I've ever been. one day spent by the pool, and one night sleep in your bed and you will know why this Hotel is the best kept secret, right in the middle of Hollywood.

"complimentary breakfast is always a plus"

5
User 23/05/2017

I like that it has a full body mirror because a lot of hotels are lacking when it comes to that. the little business desk is perfect if you want to get some quick work done in the midst of relaxing. the beds are really comfortable along with the pool area, which has a marvelous scenery. plus saddle ranch has some good food and you can get it ordered to your room. Or if you aren't too lazy, just walk across that street loll

"A Beautiful Oasis On the Strip"

5
Cynthia E, Reno, United States 23/05/2017

I have stayed at a lot of BestWesterns, and have a few favorites. This is by far one of them. The Staff was extremely Pleasant and helpful. We Stayed in the Double Queen Suite. It was roomy, clean and quite, we could not hear the noises on the Strip. The pool was stunning. It was salt water, which I prefer and surrounded with flowers. The photos don't do it justice. I had my breakfast out there every morning. A very pleasant stay and highly recommend this hotel, as I will be coming back

"Wow"

5
User 23/05/2017

Great location, great team, great advice and perfect start to everyday with breakfast. Would definitely stay there again. Take you bathers the pool is beautiful too. Good quality and family restaurants one way and fast food the other, Starbucks is across the road so these are another benefit.

"Rest and recovery"

5
User 22/05/2017

My daughter who lives in LA was having surgery, so I flew in from MN. Since she does not live near the hospital we decided to stay at a hotel close to the hospital after the surgery for r and r and to be close to the hospital if there were any problems. Our hotel was excellent, safe and conveniently located. We hope the next time we stay there is for all fun! The pool area was beautiful!!!

"Location and staff"

5
User 17/05/2017

Happy with location helpful staff ,clean and free breakfast buffet it has a gymnasium,swimming pool and internet service with close distance to saddle ranch and cafe med if you like Italian food and for entertainment go down to down to comedy store.

"Dated"

2
David P, Sydney, Australia 16/05/2017

Very dated hotel with furnishings etc. traffic noise if your room faces the Main Street but the rooms are very large. Breakfast was interesting with paper plates n plastic knifes n forks so not sure how the plus bit works for best western. Staff were nice n moved our room after the noise issue. Pool also looked nice but no time to use n would need some hot weather. Location not sure as needed to uber to get really get around.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
Thank you for choosing our hotel for your visit to West Hollywood. I'm happy to hear you found the rooms spacious and the staff friendly. The hotel completed a full renovation in January 2016 and we are sorry to hear that you did not like our award-winning old-world charm décor. We have a variety of rooms throughout the hotel and the 7 facing the Sunset Strip have double glassed noise-proof windows so any noise is kept down to a minimal. We hope you will come back and give us another opportunity. No matter what the weather is the pool is always open and heated. We hope to see you again soon.

"Great Hotel"

5
User 13/05/2017

We had a great stay at this Hotel - we were upgraded to a family suite on arrival to make us more comfortable; we had a 15 yr old, 6 yr old and I am 5 months pregnant. Breakfast was lovely everyday, the pool was great and the bathroom was the best we had all trip. Staff were helpful and accomodating and our location was great! We found sunset plaza on one of our last nights (we'd been walking the other direction) so we'll be back to explore that end of sunset more! Thank you for your hospitality xx

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
It was a pleasure having you and your family stay with us. Hopefully we will see you again when the new baby is ready to travel.

"Great Location, Great Service, Great Hotel"

5
Justin O, San Francisco, California 09/05/2017

I've been staying here for the last 4 years and wouldn't chose any other hotel in West Hollywood. They always make my stay very accommodating and relaxing. The rooms are comforting and nice. The pool area is amazing with beautiful flowers and a great view. The front desk always make it a priority to assist me when I have questions or concerns. Plus, the hotel is in a great location and close to a lot of bars and restaurants. I love staying here. I always recommend the Best Western Sunset to my family and friends and they too love it.

"Normally great, This time disaster"

2
mikemB8164JK, Colorado Spings, United States 08/05/2017

Normally great place to stay. Stay there twice a year at least. This time the stuck us in a room that we had to have a maintenance person find the room down in what looked liked a dungeon. Room looked like it hadn't been used in months. Blow dryer, and mirror was missing, stains on carpet, no batteries in remote, had to call front desk for batteries and 3 hours later, no batteries. We almost left hotel. Had to ask for a different room second night. That room was a normal room. Beware of Rooms marked 345-349 on the first floor. They are actually below first floor, you have to walk by the pool, the walk down another flight of stairs and you'll find the dungeon. Always loved this place obviously but wife says won't be going back.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
We are sorry to hear that you did not enjoy your stay with us. As a repeat guest, you know we have a variety of rooms in various locations throughout the hotel. The room you stayed in was an extra-large Terrace Room with a private patio and is a highly requested. As part of our renovations we removed all the hair dryers from the walls and placed them on the bathroom sink. The bathroom mirrors were also upgraded and the small make-up mirror removed temporarily. As the hotel was sold out the room you preferred was not available until the following morning. We would like to have you continue staying with us. On your next reservation please request NOT to have a room with a private patio and we will do our best to honor it. I hope you will give us another opportunity of welcoming you back to the Sunset Plaza Hotel.

"Holiday "

5
User 04/05/2017

We stayed here for 3 nights and we cannot say enough about the service, cleanliness and beautiful surroundings. The hotel has been very accommodating and having the breakfast included in the cost is a bonus. Will definitely stay here again if we come back to LA. Thank you.

"Sunset Plaza Hotel"

5
493ethana, Jefferson City, United States 04/05/2017

When we told everyone we were staying on Sunset they said what for? It was actually very quiet and a great hotel. Garage parking for the Dodge Challenger I rented :) The front desk was very nice and suggested sites to see. Sunset is a rough road but this hotel was crazy nice for the surroundings. The pool area was extremely nice and quiet. I would stay there again!

"Beautiful hotel in the heart of LA conveniently located on the Sunset Strip"

5
PenelopeMonroe, Boston, Massachusetts 03/05/2017

I stayed here with a friend. Check-in was at 2p and was very easy. My room was upgraded to a first floor pool side view with doors that opened directly to the pool area. Free delicious breakfast was offered until 11A. The pool area with flowers was gorgeous. The pool, room, and other areas were extremely clean. I was offered late checkout at 12:30p for free. Only downfall was the wifi didn't work at times great. Parking was $18.00 a night which is good for LA prices. I would definitely stay again at this location.

"Always stay at this hotel when in LA. It is clean, well run, and close to many things on the Sunset Strip"

4
WolfpackRandy, Virginia Beach, Virginia 02/05/2017

Room we were given had problems with the AC. Hotel immediately got somebody to our room. Fix did not work and they tried again immediately. When that did not work, they moved us to another room. They helped with the move and the other room worked fine. Cannot help that mechanical problems happen, but was very pleased with the quickness of the service and the end result.

"Beautiful gem in West Hollywood"

5
Travelbeeli, New York 01/05/2017

My husband & I took a short trip to see LA & stayed @ this property. I researched quite a bit before I settled on it & they didn't disappoint. The location is absolutely perfect. Away from the hustle bustle but with enough activity nearby. Our king room was cozy & comfortable & Desk Clerk Carlos had initially offered to move us to a larger room but on seeing our room we felt very comfortable & chose to stay in our room. The staff are very professional, helpful, friendly & accommodating. They promptly attended to our requests which were minimal but nevertheless you didn't get the feeling that it was too much to ask. Breakfast was very good with enough choices. The b/fast staff kept replenishing the items so you didn't feel like there was ever a shortage. Additionally, & importantly, there's a 4hr window for b/fast compared to many other hotels we've stayed @ where you only had a 2hr window making you hurry to get there when you're trying to just enjoy vacation time. Whenever we're in LA again, this will be the place for us. It felt very comfortable.

SunsetPlaza8400, Director of Sales at Best Western Plus Sunset Plaza Hotel, responded to this review
It was our pleasure having you both as our guest. We hope to welcome you back soon.

"Centrally located"

4
angeh15, Brighton, United Kingdom 27/04/2017

About a 45 minute drive from the airport. On a busy road. Reception staff really helpful and friendly. The elevators are really slow. Room was basic but had everything including fridge and microwave. The pool area was really pretty with sun beds and lots of squirrels running around. The rate included breakfast which was self service and had a huge variety to help yourself from. The best touch was the tea and coffee which was left outside the dining room and you could help yourself to throughout the day. A taxi sits outside the hotel which we used regularly. Lots of places nearby to eat and drink at within walking distance. The main sights were a taxi/bus ride away but not too far. Would definitely recommend, and the lovely young girl on reception gave us a late room check out at no extra cost too.

"Lovely oasis"

4
Farrington007, Wolverhampton, United Kingdom 26/04/2017

Lovely hotel in this large city. Pool area is beautiful and very relaxing would not think you are in this large busy city. Room spacious and clean. Coffee machine, small kitchenette area. Iron and ironing board in room. Vending machines available. Staff very welcoming and helpful. Breakfast included and good buffet, waffles made for you. Centrally located, we had a car to explore city. Parking available but payment on top of hotel fee. Hotel offers tours if you wish. I would recommend this hotel.

"Visiting my daughter for her birthday!"

4
Bridget F, London, United Kingdom 24/04/2017

Hotel was great, rooms were large with very comfortable beds. Beautiful pool and setting. Staff all very polite, friendly and helpful. Plenty of underground car parking with easy access to hotel lifts. Great location on Sunset Blvd. all the main attractions are within easy distance! Certainly stay here again and recommend to friends!

"Nice easy Feeling."

5
User 23/04/2017

After a very long journey we finally arrived at our hotel at 11pm, tired and more than a little bewildered. The reception staff instantly made us feel welcome. Our room was very cozy, maybe a liitle dated. But that's not a moan it was in keeping with the hotel. Bed was very comfortable, wifi was good, Breakfast was very good, staff were lovely and helpfull, and gratefull for the tips we always left, I was surprised that some people didn't leave anything and treated the staff quite rudely. Fabulous location, Pool great after a long day out and about in LA. All in all, a great place to stay and would definitely stay there again. .

"Yopu always feel welcome"

5
peterkkh, Copenhagen 22/04/2017

Travelling back to LA we again opted for the BW Sunset Plaza. The hotel has a great location for that part of LA and a very nice and relaxed atmosphere around the hacianda like hotel. The included breakfast has all you need, and saves you spending on that. Rooms are OK, clean and most of them are spacious. They vary quite a lot. Its a great option.

"Romantic Get Away"

5
User 19/04/2017

Arriving at the Plaza Hotel makes you feel as if you've just transported to a magical bungalow during Hollywoods golden age. The decor is gorgeous- some of the rooms are tucked away in romantic corridors, while others have Tuscan-esque balconies over looking the bougainvillea enveloped pool. The staff is incredible, service impeccable and the continental breakfast is actually worth visiting (in fact it's delicious). I have definitely found where I'll be staying during all future visits to Los Angeles.

"A welcoming home away from home"

5
annsT6038ZM, Chillicothe, Ohio 16/04/2017

This Best Western Plus is an excellent value, with friendly and helpful staff, warm and inviting decor, and a lovely breakfast. The location is perfectly situated within walking distance of many amenities.

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
Thank you for taking the time to let others know about your experience. We are happy to hear that you enjoyed your stay and we hope to welcome you back soon.

"Great hotel and location"

4
sfarrish, San Diego, California 16/04/2017

The hotel staff and decor are very nice. Room layout wasn't optimal, but it didn't interfere with our stay. I especially like the hookups for EV's. There was always one available. The parking garage entry was on a minor/neighborhood street which made it very safe and convenient.

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
The hotel offers six complimentary charging stations so you can always find one available. With two that are FAST chargers so you can be on your way in no time. Thank you for your review and we hope to see you again soon.

"Great spot in Hollywood"

5
j0929, Cincinnati, Ohio 14/04/2017

Great location on Sunset strip easy walk to many food options great vacation spot with a luxury feel pool area feels like a resort quite area short 2-3 block walk to Santa Monica Blvd with tons of food options only a short drive to the Grove shopping area also short uber or drive to Hollywood Blvd

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
We appreciate you taking the time to let others know how conveniently placed you found the Sunset Plaza Hotel. In just minutes, our guests can be at so many of our citys' exciting attractions.

"Best western sunset we will come again"

5
Medhat T, Sydney, Australia 14/04/2017

It's very convenient as it's not to far from the Hollywood strip and universal studios also not to close to be able to a relaxed time as well. Staff is more than fantastic and the place was very clean.

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
Our staff is happy to hear that you enjoyed your stay. we look forward to welcoming you back soon.

"Great location in West Hollywood"

3
Jackson W, Australia 07/04/2017

The best thing about this was the location. The room was a great size although I did have issues with the bath plug and shower curtain not working properly. The complimentary breakfast was good and there were newspapers available each morning. The gym was disappointing as some of the equipment was broken and there were no free weights.

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
We appreciate your review. As you mentioned, the Sunset Plaza is centrally located between Hollywood and Beverly Hills so we are minutes from most of Southern California attractions. In our gym, we provide an All-In-One weight lifting machine among other equipment since insurance regulations prohibit free weights. We will definitely look into the other items you mentioned. Thank you again and we hope to welcome you back soon.

"Great Location"

4
kimkirkbride, Pinner, United Kingdom 06/04/2017

Lovely room and pool area was great. Ideal location. Was surprised it was paper plates at breakfast considering the price we paid. All staff were helpful and very easy to get a taxi from right outside the hotel

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
Thank you for choosing the Sunset Plaza Hotel and for letting others know about our great location. We hope to see you again soon.

"Ideal"

5
User 04/04/2017

Two night family stay. Good room, nice little pool that the kids loved. Friendly helpful service, particularly from Mark on the front desk. Good value. Saw a few celebrities leaving an event at the hotel next door!

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
We are happy to hear that the whole family enjoyed our outdoor heated pool and courtyard. No matter what time of year you come, our pool is open and blooming with flowers. Thank you for your review and we look forward to your next stay with us.

""The best place in town""

5
leilaoc2017, Orange County, California 03/04/2017

The service was amazing and the room was absolutely fabulous, very spacious and very clean and modern!! The location was absolutely perfect close to all the attractions and best restaurants. The breakfast was delicious with such a wide variety of fantastic choices. The hotel has such a beautiful European charm and ambiance. I definitely recommend this hotel and will come back very soon!!!

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
Thank you for letting others know about your great stay at the Sunset Plaza Hotel. We are happy to hear that we not only met but exceeded your expectations. We look forward to welcoming you back soon.

"Central yet Quiet and Comfortable "

5
User 01/04/2017

On the Sunset Strip central for work as well as the "tourist attractions" (if you're into that) this is a reasonably priced hotel at a premium location. Get a room with pool view, ask for AAA rates and enjoy the free full (US) breakfast. Jessie and his front desk team will support you with your needs. Garage parking is very reasonable compared to the designer hotel next door that may give you more bragging it home but that's not what you here for anyway. And you can still hit their restaurant and bar.

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
Thank you for letting others know how centrally located you found the Sunset Plaza Hotel. We are just minutes to so many of Southern California attractions such as Universal Studios, Hollywood Walk of Fame, the Getty Museum and others. We look forward to seeing you again soon.

"Recommended"

4
User 28/11/2016

The room with double beds fit my family of 4 very well. It is clean and well-furnished. Our room is located at level 1 and it has a door that leads direct to the swimming pool. The bathroom is large and some toiletries are supplied. There is also a kitchenette equipped with microwave oven, coffeemaker and styrofoam drinking cups. Breakfast which is included in the room rate is simple but good enough for us as it has some hot food. There are coin washing machines on site. In terms of dining, we walked to Mel's Diner which is a 24hr place less than 15mins away which is quite good with excellent service. There are other eateries at Sunset Plaza located opposite Mel's but we had not tried them. There is a small convenience store nearby called Pink Dot but we found it quite expensive. There are no supermarkets which are within walking distance of the hotel.

"Wonderful Hotel"

5
Colleen F, Phoenix, Arizona 28/11/2016

Love this hotel! Great location, great breakfast and loved the coffee! Parking was the cheapest I found and it had easy access. The bed was comfy and the courtyard was beautiful. The room was a little small (king bedroom), but overall it was clean and comfy.

"Sell sell sell"

2
Sibs13, Kent, United Kingdom 24/11/2016

Clean room and good amenities but our interactions with reception was unhelpful. They are just trying to sell every deal they can. They offered a celebrity home tour for $47 but we picked one up outside the Chinese Theatre for $25 - same company! When we asked if they could book us a cab to Universal they would only do so if we booked their company for $50, we paid $35 with a regular cab and we were stuck in traffic. Not helpful at all we won't be returning!

SunsetPlaza8400, Director of Sales at BEST WESTERN PLUS Sunset Plaza Hotel, responded to this review
It was a pleasure to have your group stay with us on your Girls Getaway Trip from the UK. We are saddened to hear that our services did not meet with your expectations as our #1 goal is to provide excellent customer service. As with any Concierge we can help arrange a variety of Hollywood Experiences such as Celebrity Sightseeing Tours, restaurant reservations and Limo/Towncar transportation. Taxi's are readily available in front of the hotel 24 hours daily. After receiving your review, I phoned the owner of the Sightseeing Company and she confirmed that the price on our leaflet is the same price available at their office directly. I'm not sure which bus you took but I hope you enjoyed the tour. Thank you again for choosing us and I hope to have the pleasure of accommodating you again on your next visit.

"Second time and just as good"

5
Travel_lou87, London 22/11/2016

I stayed here last year as a cheaper option compared to most hotels in the area and at the time thought I'd found a secret gem. I'm happy to say after staying here for a second time my opinion on this hotel hasn't changed. Great location. Friendly staff. Lovely comfy beds with a beautiful view. A rather delicious breakfast with a selection of hot and cold foods. The only slight glitch we had was when we booked our hotel the rep failed to mention we wanted two beds in the room so on arrival we had a one bed room to share. Even though the hotel was fully booked Mark on reception managed to get us into a new room the next day with two comfy beds! Without a doubt when I return to LA I will stay here again!

"Great place"

5
George S, Sun City West, Arizona 18/11/2016

Great place to stay centrally located. Staff is professional and accommodating. Many restruants and entertainment within walking distance. The decor is very nostalgic the hotel is clean and all well maintained. We will plan to return.

"claen with character affordable the best value on Sunset Strip. i recomend it .plentry of services around and on a busli"

5
L7667DYbarry, London, United Kingdom 18/11/2016

a great place to stay. good value and clean quite place. walking distance to many services. Walk of fame and Downtown Hollywood near by. i recomend this Hotel and Chain as they are always clean and affordable

"Good location"

3
PR_S18, Utrecht, The Netherlands 18/11/2016

Nice location for a short visit in order to see the major Hollywood attractions. Hotel is reasonable priced, clean etc, however quite a lot of noise from other rooms and especially insufficient breakfast area !

"Really Nice"

5
exlongislandboy, Camarillo, California 16/11/2016

We spent one night in LA for a medical procedure the following afternoon . Since we live 60+ miles from Cedars-Sinai, we chose Best Western Sunset Plaza...a national chain with a reasonable price. The room was clean and pleasant and very quiet. It was easily accessible from the parking area. The pool area is beautiful, and if we return, we will definitely make use of this amenity. Good free breakfast. Close to Beverly Hills and Hollywood. We ate dinner ar Lawry's The Prime Rib...5 minutes away. Wonderful. Only one issue. We stayed there on election night 2016. The Fox News Channel Signal kept cutting out all night long. Very frustrating. Coincidence? I don't know... Otherwise...a great evening. We will definitely return.

"A highlight of my trip!"

5
User 16/11/2016

I don't know where to start with this place - it was just superb. Not overly fancy but really comfortable, homely - and the pool area made you feel like you were in Spain. I slept like a baby here - the beds were so comfortable and the rooms we spacious, well equipped and felt like a home from home. They had plug sockets by the bed which made me so happy. Can't fault this place.

"great hotel at a reasonable price"

5
ellenrosenfeld2, Aventura, Florida 15/11/2016

I visited West Hollywood in July for 8 nights and stayed at the Andaz and gave it a great review. When I was planning my trip for this month I checked the prices there and then called the Sunset Plaza which was over a hundred dollars less a night. Since the purpose of my visit was to visit my grandson I figured I would not be spending that much time in the room so I booked the Sunset Plaza. I was very pleasantly surprised. Although the outside and lobby of the hotel is not as nice as the Andaz the room was great. The amenities in the room were better as there was a microwave, coffee machine, microwave and huge makeup mirror. None of these were in my room at the Andaz. The pool area was amazing. It was so beautiful and relaxing. The included breakfast buffet had so many different choices. I am not a breakfast eater but I could not resist the tempting offerings. The hotel is surrounded by luxury hotels charging hundreds of dollars more per night The Sunset Plaza Best Western is a bargain. I plan to stay there on all of my trips to LA.

"Great hotel on the Strip"

5
Greedy6872, Adelaide, Australia 15/11/2016

Room was generous in size, enough for 2 adults and 2 older kids. We had a courtyard facing room which was just amazing, the outlook over the pool is just great. Included American Breakfast was very good. Service was ok, the Saddle Ranch Chop House across the road is great fun but there are not a lot of food options in close proximity. Still really enjoyed the stay.

"Location, Location, Location"

4
Maharsh S, Mumbai (Bombay), India 14/11/2016

Excellent location. On the same walking strip as the various and famous bars of Hollywood. If you are a tourist in LA - this is the best location to stay in. The breakfast leaves a lot to be desired for though. Mark at the reception was extremely cordial and helpful and sorted out all our queries and even going out of his way to customize advice on the places we wanted to go to.

"Good average hotel"

3
DanG221, Edmonton 14/11/2016

Just came back from a 4 day stay at this hotel. We took our 3 kids with us and we decided to stay in west Hollywood, an easy area to explore because of all the attractions and also easy to go to Santa Monica for a day at the beach. The hotel's location is good. You need to walk a few blocks either way to come across more restaurants, but there are a couple right near the hotel. The hotel is good. We got queen suite with jacuzzi, but unfortunately, all of those suites are not facing the pool and the windows face a wall, so it's pretty dark and a bit gloomy to stay in the room. Having said that, we were not there to spend time at the hotel, mostly for sleeping, but if you have a week or so in the city and want some down time, consider the same room but with a balcony instead of a jacuzzi, and then you'll have more sunlight. Also, the courtyard with the pool is beautiful, nice place to sit after the long day with drinks, although the pool needs to be cleaned more often. However, the hotel does not have a bar, the restaurant offers only breakfast, and we missed having that option. They are missing a bar, small bistro kind of place, even if a small one, specially considering the price. Which brings me to the next point. It was a bit pricy for what you get. We took this hotel because of the breakfast and size of the room, big enough to accommodate our party of 5, but other places (4 star hotels) we looked offered nicer, but a bit smaller rooms, and cheaper rates, with restaurants on site. It's a trade off, but something to keep in mind. The breakfast is convenient. A continental breakfast with eggs an ham or bacon, breads and pastries (they don't really seem fresh), yogurt, and a bowl with fruits. Also a waffle machine. It would have been nice to have a bit of cheese and cut fruits, but again, for a continental breakfast if was still good and filling. Parking is cheaper than most too. Wi-fi is free. If we go back to LA, we will probably consider a different place, although if you travel with a smaller party and don't get the large suite, it will be an OK deal.

"Update to previous review"

5
Sonya M, Cody, Wyoming 06/11/2016

I had a not so great experience the last time I visited. I happened to come on a day they were renovating and encountered some problems, but I must say that the management team really tried to make it right. A friend of mine was staying in Hollywood and I suggested they try this hotel because it is a VERY beautiful place. Well they did and they loved it! They encountered no problems. So I am amending my review because I do believe that mine was an isolated experience.

"Fab hotel and added bonus of a peaceful pool area"

5
Noniie, Leeds 05/11/2016

The first appearance of this hotel is deceptive, what a gem lies behind the facade, walking off the busy strip into a peaceful and beautifully decorated reception and it just gets better. Our room was quiet, comfortable and well equipped. The added bonus of the pool which is an oasis in the very busy city of LA, a perfect area to relax and unwind. I have seen some negative comments about the breakfast but I cannot agree with them, the breakfast which is complimentary is very good and you can choose from fresh waffles, pancakes, sausage, a variety of eggs, porridges, cereal, breads/bagels, pastries, fruit, yoghurts, along with cheeses, ham and more! Yes the plates and cups are paper and the cutlery is plastic, but really just get over yourselves and if you don't like it go and pay $15 down the road for the same thing on a plate! A shout out to the staff in the hotel for your excellent service, from reception to the maintenance guys, polite, professional and friendly. We ate dinner a couple of times across the road at the Ranch and Saddle, huge portions and we found it to be good, it was close a d convenient after a busy day touring too.

"Great hotel in a convenient location"

5
Tanya S, Melbourne 04/11/2016

I stayed here with my 19 year old daughter for our first trip to LA. We spent 6 nights at this hotel and I really couldn't fault it. The staff were excellent, especially Mark on the front desk. The rooms were spot on (make sure you ask for one with a view of the pool), very clean and lots of lovely thick towels. Breakfast was a good selection of hot and cold foods. The location is quite central, if there is such a thing in LA. We tended to use Uber to get around. Will definitely stay there again on a return visit.

"Perfect hotel for our first trip to LA"

5
Emma41026, Guildford, United Kingdom 31/10/2016

Our first visit to LA for my 3 teenage daughters and me, the second stop on our whistle-stop Californian roadtrip. The staff couldn't have been more warm and friendly; nothing was too much trouble. We felt very at home, safe and looked after! Convenient location, great for the hop on hop off bus tour; rooms lovely and beautifully clean with fridge, coffee machine and safe; breakfast is good; pool area beautiful. We wish we could have stayed longer. Thank you for everthing!

"Honeymoon stay "

5
User 30/10/2016

We arrived after a long drive to a very nice welcome by the reception staff. We were given an upgraded room & wine on arrival for our honeymoon. The hotel was very clean, in a great location & definitely worthy of a 4* rating. Thanks for everything. :)

"NIce hotel, great location"

4
goldensandra, Abbotsford, Canada 28/10/2016

It is a nice hotel with a lovely courtyard. We stayed in a suite which was very nice. Only downside was the breakfast wasn't that good. We went out for breakfast. Other than that a nice hotel. The location is excellent and the $18.00 parking fee was a nice surprise.

"Comfortable, convenient and classy"

5
User 27/10/2016

Very convenient hotel on Sunset, great value. Very helpful and friendly staff. Stayed in the two bedroom suite - 4 queens and a sofa in a sitting room which was excellent as I was traveling with 5 teenagers. Two really nice bathrooms stocked with plenty of towels! Pool area is just beautiful, as pictured. It is an older hotel as are most in that area - but new doesn't always mean better. This hotel is charming and warm, and everyone made us feel at home. Yummy hot American breakfast buffet. Scrambled eggs were well seasoned and very tasty. Multiple meat options each day, sausage and ham day 1, 2 kinds of sausages and bacon day 2. Waffle station, cold cereal, yogurt, fruit, coffee, juice selection. Something for everybody. Will definitely stay here again.

"Awesome! Continued..."

5
User 26/10/2016

This hotel continues to be me and my family's favorite hotel in the area. We visit southern California every year and have been doing so for at least past 20 years. We have tried a number of hotels and this has been the best overall experience for us, so we don't even look at others anymore, just go there! The staff, management make this a great and pleasurable experience every time. What we love about it is that the experience has been consistently good, not hit or miss. Looking forward to next years experience!

"Fully priced but good"

4
BillS2743, Sunshine Coast, Australia 22/10/2016

Quick and helpful reception. Touch of luxury: good furniture and bed; immaculate and glitzy bathroom; fridge, coffee machine & safe. Breakfast included but ordinary (that's America!). Small but nice pool and environment. Opposite the Comedy Store for Hop-on Hop-off bus. Hotel is also a collection point for LuxBus going to Las Vegas. Taxis at door.

"Great Stay in West Hollywood"

5
Nattystylist, Sydney, Australia 21/10/2016

Affordable, great location - close proximity to everything! Lovely clean rooms, great breakfast, super friendly staff and lovely outdoor pool area. Have stayed here both times I have visited L.A and would stay here again!

"Nice hotel, great location"

4
claire1985Liverpool, liverpool 19/10/2016

Clean, spacious rooms. Pool area is lovely with lots of flowers Breakfast was buffet style with eggs, pancakes etc. Didn't like the paper plates though and plastic cutlery. Location is great on Sunset Strip for bars & restaurants etc but you will need a car or uber to get to any of the main tourist sites.... Hollywood, Beverly Hills etc LA is HUGE... If you are looking for a clean hotel in a good location without breaking the bank LA style this is a great option.

"Clean and spacious "

5
User 15/10/2016

We were very pleasantly surprised by our room in the Best Western Sunset Boulevard. It was huge and clean. The air conditioning worked perfectly. Bathroom was clean and very big. Carpark number 2 has a sharp incline on the way in- it was a bit tight for the car - and difficult to turn if the few spaces in it are filled. Recommend going for carpark 1 or 3. The pool was lovely- You could take your breakfast down and eat pool side too which was nice. The included breakfast was definitely adequate- eggs, potatoes, cereal, juice, tea/coffee, bagels, pastries etc. Overall good stay and I recommend the hotel.

"Not the best Best Western"

3
Sara G, Bristol, United Kingdom 12/10/2016

My expectations were high after a great stay at the Best Western Sacramento however this hotel did not compare. The good thing is that it has parking under the hotel, chargeable of course but handy. Just pull up outside the front door to register and you will be given directions to car park. Evening reception staff were very helpful. We were given a room on the first floor which is practically underground. Very hot, although air con was efficient but too noisy to keep running all night. Also vending & ice machines on this floor which sound like a helicopter is hovering. Hairdryer is wired into bathroom which is never a good thing. Coffee making facilities in room and fridge and safe. Pretty pool area and good choice of food at breakfast.

"No complaints. "

4
User 12/10/2016

A very nice hotel. Decent sized rooms and a good location. This was our arrival point after a 10 hour flight. Easy parking at the back of the hotel. Pleasant streets for a long walk down to the farmers market to enjoy the scenery. The observatory is not far and Mulholland drive is just ten minutes.

"Great hotel right in the heart of West Hollwood!"

5
Inspectoremu, East Sussex 09/10/2016

My husband and I stayed at this hotel for a few days and thought it was lovely. Our room was a bit small but nice and clean and the bathroom was lovely. We also had a slight pool view which was lovely. I would definitely stay at this hotel again!

"Lovely Hotel"

5
Moshire, Los Angeles, California 08/10/2016

This is a wonderful hotel. Our room was beautiful with a lovely balcony and a great view. The front desk staff were very professional and friendly and the service was outstanding. The breakfast was really nice with a variety of options and both breakfast rooms are spacious and comfortable. I took my family there from out of town and the hotel was in a great location for sightseeing. We all had an enjoyable stay and will definitely go back for our next vacation in LA!

"Honeymoon "

4
K18UK, Manchester, UK 08/10/2016

We kick started our honeymoon at this hotel in LA. We had a huge, comfortable room overlooking the pool area. The location was very good on Sunset Boulevard for going out to eat in the evening with several restaurants and bars within walking distance. It was also handy for the Hollywood hills, Beverley hills & the walk of fame. The hotel offered a complimentary breakfast which was pretty poor and cost conscious served on paper plates and plastic cutlery. The best option was the waffles. The parking underneath was very expensive but that's LA for you. Overall it was a good choice for the area and I would recommend it.

"An old-world oasis, with all the amenities of today in the heart of the city."

5
leilanil0u, Pismo Beach, California 04/10/2016

My Husband surprised me with a trip for my birthday, so I had no say in where we were staying on this trip. But he did not disappoint at all. I will say, pulling up to the hotel can be a bit tricky, but nothing to really worry about. You pull up in front to check in & the hotel has its own parking located around the block that staff will gladly explain upon checking in. The hotel itself is wonderful. The staff is very accommodating and knowledgeable should you have any questions about anything going on in the city. And you are surrounded by so many things to do. Talk about location, location, location. There is almost no time to take advantage of the gym they provide or the amazing pool area. But I do encourage you to take the time to at least sit out under the stars with all that beautiful bougainvillea. You will forget about all the hustle and bustle that is surrounding you outside. I have never stayed in a hotel that can whisk you away like that. And waking up to such a wonderful breakfast before heading out for the day was such a treat. When you think hotel, you think the normal, muffin and coffee. But here, it was a full on breakfast. Oatmeal, waffle bar, eggs, bacon sausage, fresh fruit, coffee and juices. There isn't enough that can be said. I will be telling friends and family and we will most definitely be back.

"Excellent budget hotel"

4
balcia, long island, new york 04/10/2016

We spent three nights at this clean, efficient hotel. The room was a good size with comfortable beds. The breakfast, which was included, was varied and ample, There were eggs, bacon, sausage, cereals, yogurt, fruit, juices, scones, muffins, danish, a waffle machine and batter to make your own waffles, toast, and good coffee. It wasn't gourmet, but it held us over until dinner. The pool was clean and very pleasant and the hotel is centrally located with convenient parking for less than $20. a day. The staff was always pleasant and helpful. We would definitely stay here again!

"Bad start,but got better!"