ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Suites Hotel, Los Angeles

4.0/5  - basé sur 1240 notations.
5005 W Century Boulevard, 90304-1228, Los Angeles, United States - See map

Enjoy convenient access to Los Angeles International Airport, Universal Studios® and Hollywood Walk of Fame while discovering great amenities and service at this hotel in Los Angeles, offering free airport shuttle service and free deluxe breakfast. The hotel is in perfect location near LAX and Southern California's star attractions. The Best Western Plus Suites Hotel with its spacious suites is centrally located right in the heart of Los Angeles just two miles from Los Angeles Intl. Airport. Hotel guests looking to get the most out of their stay will be near popular California attractions including Rodeo Drive and Beverly Hills. Sports enthusiasts will be near the Lakers and Kings home at the Staples Center. Enjoy local Beaches, entertainment, world class shopping, and dining at beach cities such as Venice, Santa Monica, Manhattan, Redondo, Hermosa and Marina Del Rey. Disneyland®, Disney's California Adventure® and Downtown Los Angeles are an easy drive from the hotel. Guests frequently stay at the Best Western Plus Suites for proximity to Hollywood Park & Casino as well as local events like the Academy Awards and activities in the LA Live. This hotel's on-site staff can arrange buses and sightseeing tours to all of Southern California's most popular attractions including Disneyland®, Universal Studios®, Six Flags® Magic Mountain, San Diego Zoo, Sea World®, Legoland® and much more. For superior customer service and a central location in Los Angeles, this L. A. area hotel provides a friendly, professional staff and high-quality, comfortable accommodations all at an affordable rate. Amenities include complimentary bottled water in rooms. Early check-in may be available upon request. Hotel does not accept debit cards, any type of prepaid or gift cards.

Best Western Plus

Suites Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 1224 guest reviews
NOTE ISSUED
Excellent
434
Very Good
528
Average
175
Poor
48
Terrible
39
REFER TO NOTICE
Business Business
137
Couples Couples
443
Family Family
394
Friends getaway Friends getaway
101
Solo travel Solo travel
122
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Graet Value"

5
14/09/2018

Great staff - really friendly, welcoming, helpful and professional. They even called 30 minutes into my stay to check all was OK. Good-sized room with excellent facilities (fridge, microwave, coffee etc). Comfortable bed. Breakfast fine, if a little cramped, but it was included in what was a very good-value rate. Excellent shuttle to and from airport, and only 20 minutes from Santa Monica by Uber (light traffic admittedly).

"Forum concerts"

4
12/09/2018

A short drive away from the LA Forum, I chose this for lodging for a few nights. Parking garage with complimentary self parking. Check-in and hotel staff were fine. 7-11 store across the street from hotel. Although on a main thoroughfare and right next to the freeway, as well as LAX just down the street, noise wasn't so bad with the AC on. Outdoor pool. Room wasn't huge but not tiny either. Clean and comfortable and convenient.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Suites. It is really nice to note that that you liked the stay and services at our hotel during your recent visit Glad to see your positive observations which shall definitely make us run that extra mile. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Perfect location to LAX"

4
12/09/2018

Stayed here for one night after landing in LAX, very short drive from the airport which is what we needed. Room was fine and breakfast was ok, it suited our needs. You have to pay to park and check in was a bit painful for some reason. I would stay here again though, no major complaints.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Suites and the great review. Glad to note that you liked the location and hospitality of our hotel staff. It is a pleasure to serve guests like you and your comments shall encourage us to better our hospitality. Happy to hear that you will visit us again. Regards, Hotel Manager.

"Great Location, Super Staff and Excellent Room, Good Breakfast"

5
07/09/2018

We stayed at this property and didn't know what to expect. We only good surprises. First of all, we could easily park our rented car for a small fee. Next, the staff was extremely helpful and professional. A big shout out to Carlos and Lesley for being so wonderful. Best Western should be proud of such employees! The room was spotless, large and comfortable. The breakfast (served from 5:30am!) was fantastic! Didn't expect waffles. Great job, Best Western!

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thanks for your stay and the valuable review recommending our hotel. We will take your comments for further improvement. Glad to note that you liked the stay. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

"Very convenient hotel"

3
06/09/2018

If you are in transit and would need to stay for the overnight this is a very good choice. Close to the airport, good front desk, goons are big and a nice variety for breakfast. Free coffee and fruits available during the day. They also offer a free shuttle from and to the airport. For a pick up from the airport, call them as soon as you can because it can take 20-30 minuets to come and take you. Good value

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, Thank you for your recent review, and your kind words. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding expectations. We are very proud of our team here who have built a reputation of excellence through their hard work and dedication to guest satisfaction. Further improvement of the hotel and services are on the drawing board in a continuing effort to attract and maintain great customers like yourself. Yours in hospitality, Hotel Manager.

"Airport stop"

4
04/09/2018

Stayed here after flying in from Ireland before driving to Las Vegas next morning, have to say check in was quick and easy and the girl checking us in was very pleasant and nice, the complimentary breakfast the next morning was very nice with a big variety, would I stay here again yes

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Plus Suites Inglewood and expressing your satisfaction through the review. We continuously make efforts in upgrading our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager.

"everything you need!!"

5
03/09/2018

From our arrival Carlos was very helpful getting us to our room, giving sound advice on area restaurants.We arrived from overnight flight and it was nice getting a no hassle place to recover.Well done....make sure to try the Mexican restaurant next to Hotel....amazing

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcome you again soon. Sincerely, Hotel Manager

"Stayed here for 1 night"

3
03/09/2018

The rooms are lovely and clean, the staff are so helpful.. had problems with key passes but easily resolved. Breakfast is okish variety of cereals but could do with more hot food. Pool area is lovley not to deep for kids and a jacuzzi. For basic 1 night stay this is lovley.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Plus Suites Inglewood and the review. Really appreciate your kind gesture in mentioning the positives as well as pointing out the improvement points. We have never come across such a comment earlier, but your review is really serious to us. We shall be taking steps for overall improvement. Request your patronage and please visit us again. Sincerely, Hotel Manager.

"God for Stay"

4
25/08/2018

This Hotels very close (5min), to the rental car stations. The suites are clean and have god size to stay longer. There is also a jacuzi and a kitchen. There are also a liquor store and a handfull foodstore a cross the street. Also perfect after a long flight. So i recomend it.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Hello Guest, Thanks for your kinds words about the Best Western Plus Suites,Inglewood and the time you took to share them with us. It is great to hear that you had a smooth check in and hope that you enjoyed the stay with us. We will take your comments for further betterment and look forward for your next visit. All the best and see you soon! Sincerely, Hotel Manager.

"Comfortable but a little undewhelming?"

4
09/08/2018

We might have expected something a bit sharper? The hotel is a bit dated but still it's comfortable and well located to LAX. The staff were very helpful and the shuttle was a great feature for us as we were transiting. We enjoyed sitting by the pool and having a swim. YMMV

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thank you so much for the stay and the feedback. I am glad that you liked our hotel and staff hospitality. We are working on your observations for improvement. Hope you will visit us again. Sincerely, Hotel Manager

"Nice enough"

3
08/08/2018

The hotel itself is allright. The breakfast was very nice. The location is close to the airport but not in the best part of town or comfortable walking to anything of interest. Our room was comfortable enough. The pool was not the cleanest and the hottub was slightly green. I was annoyed that the stairs in the lobby were always locked since I like to walk the stairs. The key card is supposed to open it but it wouldn't. Two employees told me they've had that problem for awhile. Our tv kept having problems. I told the front desk and they were supposed to check it to have it fixed. When we left it still wasn't working. I told the front desk when I checked out and they didn't offer any kind of discount. Disappointing!!

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Greetings from the Best Western Plus Inglewood. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. I would invite you to contact me personally for any support next time. Regards, Hotel Manager.

"Good option close to the airport"

4
08/08/2018

very close to the airport, fastest checkin/ checkout. the floor of the room, meanwhile could not be seen, need to be cleaned, as the most of the Hotels in USA, there are no service to carry in /out your luggages

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thanks for choosing to stay at the Best Western Plus Suites Inglewood. We are happy that you had a nice stay. Thank you for your compliments on the staff, room and location. Looking forward to seeing you again Sincerely, Hotel Manager.

"Friendly hotel, good service"

4
04/08/2018

This hotel is a little older, but excellent in every way. Especially good is the friendly, non-assuming service by all the employees. The room was comfortable, buffet breakfast adequate, and pool/hot tub a nice add on. We did have to wait a while for the airport shuttle to arrive, and one thing about the building is that the ventilation fan is on all the time in the bathroom, which is a little noisy. We were moved to another room, but it was the same problem.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Hello Guest, Thanks for the stay and the positive feedback. We shall definitely work on your observations of the exhaust fan noise. You can expect a further improved stay next time. Please visit us again soon. Sincerely, Hotel Manager.

"Kind of beat"

3
04/08/2018

We got in late to LAX and arrive after midnight. We went very impressed when arrived at our room. Everything looked like it needed a refresh. Lights in the room had a florescent hue. Had to to search for an outlet to plug my phone in. All I could think of was that there were a few more upscale brands we had passed that were closer to the airport. But, it was late and we fell asleep. The morning breakfast was not fancy, but was sufficient and filling. Ok, I liked it. Overall, not bad for what it is. Guess I'm too used to staying in higher tier hotels. I can't say it was as good as other reviewers suggest. But it gave us a low frill place to crash.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Hello Guest, Greetings from the Best Western Plus Inn & Suites,Inglewood. We have noticed your feedback and thank you for your valuable suggestions for improvement. Your reviews are important to us. We shall check, investigate and take effective actions for finding out the source and eliminate it. Customer satisfaction is important to us. Sincerely, Hotel Manager.

"Great Stay - Easy & Convenient "

5
31/07/2018

I chose this hotel for its free airport shuttle, complimentary breakfast and good reviews. Unfortunately I had a 13 hour layover in LA from Honolulu to London so I decided to spend the night at a hotel instead of waiting in the airport for my flight home. I decided to pay a little more than I normally would have for this hotel but it was worth the money as I didn't have to worry about a thing. I called the hotel when I arrived into LAX and the driver came to pick me up within 15 minutes. Check in was quick and easy and the girl at the front desk was lovely. The room was clean and comfortable with a BED BUG FREE bed. Breakfast was available from 5:30am the next day and there was a wide range of fruits and pastries offered. The staff working the breakfast area ensured it was clean and tidy and constantly refilled the food stations. Check out was easy and I had booked the shuttle the night before to take me back to LAX at 9am. The service was very reliable and straight forward which was perfect! I was able to get a good night's sleep before continuing my journey home. I would definitely stay here again if I'm connecting via LA.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, Thanks for the stay at the Best Western Plus Inglewood and the exciting feedback. Glad to note that you liked the room, customer service and breakfast. It is our privilege to have clients like you. For us customer satisfaction is the best reward for whatever we offer. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Amazing staff"

4
29/07/2018

Angel and Yolanda were amazing people. The breakfast that was given to guest was okay but the fact that angel was making waffles for the kids made it amazing. Yolanda went around to ask if anyone else would need anything else. While the front desk were not as nice as them I appreciate there work.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Hello Guest, Greetings from the Best Western Plus Suites,Inglewood. We are really delighted to see your feedback. For any hotel, cleanliness and dedicated and honest hospitality wins the guests hearts. Angel & Yolanda has just done the right thing to match our committment and your appreciation has been shared to them. It is our privilege to have guests like you. Sincerely, Hotel Manager.

"Pleasant Stay"

5
28/07/2018

Call when you arrive, the airport shuttle is 24 hours, Danny front desk was great, cheerful, and helpful. Alicia Pilido front desk was welcoming. Initially my lock wouldn't open, DAnny said he'd help if it didn't open, and it did. The room was cleN, comfortable bed, love the pillows might want to get one. Slept really well. Great shower. Breakfast included was yum. Great service with a smile. Food always replaced, things cleaned. Impressive. Will stay here again.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality and appreciating Danny and Alicia Pinido. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

".2 Night Stay near LAX"

4
26/07/2018

Hotel,Staff, Amenities all good..Not worth the rate due to location The fourth star was earned by the breakfast room staff.. Very personable, and helpfull. The room was clean and presentable. Also very quiet.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thanks for staying at the Best Western Plus Suites,Inglewood during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"Best breakfast anywhere!"

5
25/07/2018

Chocolate waffles, Nutella packets and other goodies I've never seen anywhere else at a PAID breakfast much less a free one. I have 5 kids and a staff member (Yolanda) was very friendly to them and helped them all get waffles made and other food items. Certainly did not need to do that but a huge help to the parents! Never had that happen anywhere else before. Clean and nice place also. Helpful staff, great food and great place. Thanks again Yolanda!

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at our hotel during your recent visit. Nice that you liked the hospitality,breakfast and appreciating Yolanda. Your appreciation has been conveyed to her. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward for your next visit. Best Regards, Hotel Manager.

"Affordable, good quality hotel for airport stay"

4
21/07/2018

We needed an affordable hotel near LAX that had a shuttle and was of good quality. This hotel had it all. We were pleasantly surprised by excellent service and a good standard of room for an overnight.

bestwesternInglewood, Hotel Manager. at Best Western Plus Suites Hotel, responded to this review
Dear Valued Guest, Greetings from the Best Western Plus Suites,Inglewood. Thanks for the stay and the positive review. We try to give the best hospitality to every guest and proud that you found the room, cleanliness and hospitality which were matching to your expectation. We are glad to serve clients like you always. Please do visit us again. Sincerely, Hotel Manager.

"Hotelreview"

4
19/07/2018

Very nice hotel near LAX. Good amenities and service. Have to call for shuttle pickup at LAX and returns every hour on the hour. Decent breakfast served in the morning. Quiet at night. Don't think I heard any of the planes landing or taking off.

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thanks for investing time in writing this review. We are delighted to learn that you liked our hotel amenities, service, breakfast and shuttle pickup service. We're pleased that we were the right accommodations choice for you at this time and that you were pleased in so many ways. Guests who trust us with their business are usually satisfied and happy. Our commitment is to ensure that guests love their stay with us and rank us as the best hotel in Inglewood, CA. Kindly accept our personal invitation to visit our hotel once again when you are in area. We acknowledge your feedback and contribution you have made to elevate our guest service. Thank you so much. Sincerely, Hotel Manager

"Comfortable Stay"

4
18/07/2018

Stayed here on 10-11 Jun 18. A very ideally located hotel, close to LAX. Room was neat and tidy. Good spread at breakfast.Special mention of Mr Ansel, the steward, for courteous service. However, need to improve the room service a bit

bestwesternInglewood, Hotel Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thank for your feedback. We are delighted to learn that you liked our clean room and breakfast and friendly staff service. All your comments are essential to improve our amenities and service. We are committed to be the best hotel in Inglewood California & ensure every guest is satisfied & happy. We are sorry you experienced inconvenience because of maintenance issues with the amenities. We have taken steps to conduct the audit of amenities & ensure that all guests experience smooth experience during their stay. We look forward for welcoming you at our hotel and assure you of great experience and all amenities working in perfect conditions. Thanks again for taking out your time and writing this valuable feedback. Sincerely, Hotel Manager

"Terrible room"

1
16/07/2018

We stayed overnight for a quick trip to LAX and a 6AM flight. Staff were nice and helpful. The room, however, was totally unacceptable. Upon entering our “non smoking” room we were hit with a wave of old cigarette smoke that was so intense and so ingrained in walls, carpet, etc, and there was a no-so-subtle undertone of old urine. I was surprised that any hotel would sell this as a nonsmoking room for $250 on a weeknight. I called down immediately and asked to be moved, but all they could offer was “deodorant spray” - nothing would cover that smell, even if our asthma could tolerate more chemicals in the air. The next morning I complained and the hotel manager immediately said they would refund the price of the night (thank you) but that we'd have to work through Expedia since that is where we made the reservation. Mysteriously Expedia then told us the hotel was only offering a 50% refund. So, staff were helpful and nice. Room was terrible. Parking was limited but we got a space. I would stay away from this one in the future just on the terrible room. I don't know if the other rooms are better and the one we had was an outlier. Not willing to risk it again.

bestwesternInglewood, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because you notice some sort of strange smell in rooms you booked. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Visiting family at Camp Pendleton"

5
13/07/2018

Instead of our son bringing us on the day of me and my wife's flight home we decided to stay at this Best Western.My son decided to book a room with his family also.I am a member so as Gold Card member I got an upgrade on the room. That was nice. We only stayed for one night but everything about the hotel I liked.Free shuttle to and from LAX. I recommend this hotel to anybody needing a hotel next to the airport.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Barryclem, Thank you for taking your time to review your stay with us at Best Western PLUS Suites Hotel. It has been our pleasure welcoming you and your wife and delighted you enjoyed your visit. We appreciate your loyalty as a Best Western Rewards member and value your business! We welcome you back on your next visit to Los Angeles.

"Short layover "

4
09/07/2018

We stayed here for a short layover of 7 hours before our flight to Australia today. The girls at check in were fantastic and asked us if we needed a return ride to LAX and also advised us of a couple of places to have a light meal. I did not get their names but they are like this it is a credit to the management. Will happily stay here again when required. Will also recommend to people I like.

bestwesternInglewood, Webmaster at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thank you so much for sharing your great stay experience. I'm glad to hear you enjoyed the hospitality of our staff. They truly care about providing the best guest experience. We look forward to you returning again very soon. Sincerely Hotel Manager

"Friendly Staff and Clean hotel"

5
09/07/2018

My husband and I stayed here the night before our trip, as we had an early flight the following morning. The staff was very friendly, the room was clean, the price was fair and it is less then 2 miles from LAX. Breakfast was also included, which was great. Staying here the night before, really started our trip off right. I would stay here again.

bestwesternInglewood, Webmaster at Best Western Plus Suites Hotel, responded to this review
Dear Guest, Thank you for a wonderful review. We are so pleased to hear you enjoyed the many amenities offered at our location. I am glad you like our clean room, great price and convenient location. We look forward to creating that memorable positive stay experiences for you the next time you visit our hotel. Sincerely Hotel Manager

"Exceptional staff"

3
22/06/2018

Staff here was killer. You're in good hands if Brittany is working the day you check in or have anything you need to bring up with front desk staff. She was easy going and let us check in early to drop off our stuff to the room so we could enjoy the rest of LA. Breakfast was an average continental experience and the only thing I have to say is the day we visited the outdoor jacuzzi was yellow and had a thin film of bubbles which prevented us from even dipping our toes.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear John, Thank you for sharing your review with us! We are thrilled to know that our staff exceeded your expectations. Brittany is a wonderful ambassador, who enjoys making our guests feel welcomed and well taken care of. She will be humbled by your compliments. It would be a pleasure to personally welcome you back on your next visit to Los Angeles.

"Great services"

5
19/06/2018

Excellent services, staff are very friendly and very helpful. The room is very clean. Love the Jacuzzi in the room. Breakfast is also great with many varieties of selections. Food is very fresh and the area is very clean

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Tansonvalerie, We appreciate your review of your stay with us at Best Western PLUS Suites Hotel. We value your feedback and delighted our service exceed your expectations. Our priority is to provide great service and accommodate our guest with great food and well maintained room. We hope you will consider us again on your next visit to Los Angeles.

"Horrible Customer Service"

1
19/06/2018

We stayed at this hotel 1 night prior to an early flight. I am a BW member, and frequent this chain. I have NEVER had an issue and NEVER received such horrible service. We arrived about 6:30pm, close to my daughter's bedtime. When we got there, the 2 receptionists apparently needed to assist checking in 1 person at the same time. We were standing in line, my 1 year old wasn't quiet...we were obviously there and yet, we were not assisted or even glanced at. By the time the gentlemen in front of us got checked in, we were assisted by 1 receptionist. The other receptionist became suddenly super busy. Anyway... the receptionist who checked us in, Christina, I believe her name was, advised of the overnight parking charge. I was shocked and said "I wasn't aware of the parking fee." I just get stared at. I wasn't trying to get it waived... I don't have a problem with it. But at least update your website. I also need to note we had a crib request. Christina told us it was a $15 a night for the crib. Now I am annoyed because this too was not on their website, and Christina looks at me, and in the flattest voice you can imagine, says "So do you want it or not?". Yes, I do, my baby doesn't sleep with us. We get to our room, not bad. Run down, but still, we are there for 1 night. Typically I don't have time to put our luggage down and unpack before a crib is brought up to my room. So we unpack, get my daughter ready for bed... 30mins later, we still have no crib. So my husband goes down to get something from the car, and inquire about the crib. When he comes back he tells me he was told they are "looking for the crib". WHAT!? Meanwhile, our toilet didn't flush, so I called down to the front desk to request someone come fix our toilet, and I ask about the crib. I was told the same thing, they are looking for the crib. I wish I remembered the woman who helped us because she was ATTITUDE. 15 mins go by, still no crib. No update, either. My husband takes a turn calling down to the front desk. The same rude woman tells him they are trying to find the crib, there is no ETA, they don't know where the crib is. He asks her if we will be charged for the crib and the woman replies "I never charge anyone for cribs." Wait...WHAT!? We were told there was a charge. So my husband tells her we were told there was a $15 crib fee, why were we told that? The woman is annoyed at this point too, and replies that she doesn't know. ANOTHER 30 MINS GO BY and we still do not have our crib. I need to add that my daughter does not sleep with us, and she won't sleep unless confined. She thinks adult beds equal play. Trust me, I wish it was different. We tried cuddles and everything. She wouldn't go to sleep. At this point I go down to the lobby. I ask the 2 receptionists who I had been speaking with on the phone, the tough lady on the phone disappears, and suddenly becomes sweet. *insert eye roll here*. I ask what's going on, she advises they are waiting on the shuttle driver (yes, the LAX shuttle driver), to "put together the crib". I am not going to lie. I was annoyed, I was curt, I was rude. I asked if we checked out of the hotel right at that moment (8:30pm now), if we would be charged. She said she would call her superior (I have a feeling this woman was the manager of this particular BW property). I told her I would wait in the lobby while she called. So I sit down, she picks up the receiver, and MAGICALLY the driver appears and the crib is ready and "will be brought right up". Give it another 15 mins, and we finally got our crib. We were not charged for the crib, nor the parking, however. I am in customer service, and I have NEVER been in a situation where hotel staff was as rude as this BW location. While this hotel offers breakfast, airport shuttle, and close proximity to LAX...it's just not worth it. I will commend the night staff, however, because at about 2am, the room above us decided to have a jumping on the bed contest, which effectively woke all of us up. My husband called to the front, requested they asked to be quiet, and within 5-10mins, the noise stopped.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Christina, Thank you for your candid review of your recent stay with us. We do apologize that we did not meet or exceed your expectations reflecting our customer service. Your comments have been well taken and review by management with the assistance of our security surveillance and audio cameras. This process allowed us to determine what we could improve and what we need to enforce. Reviewing your reservation information, a request was not placed for a crib. Submitting a request prior to your arrival allows us to check our inventory and prepared the requested item in the room for convenience. A considerate amount of time has been investigated regarding your dissatisfaction allowing us to make any corrections of errors we may have performed to eliminate this from reoccurring with our future guests. Our website provides customers to click on our Hotel Amenities tab that lists numerous bullet points of what we offer. Information of our parking fee is posted. It also indicates information of our cribs and cost based on availability. During your check in process, our agent provided you with accurate information regarding our parking fee and crib fee. Our rental fees are not negotiable because of limited inventory and labor to set up the requested items, clearly upsetting you. Our agents extended themselves with every effort to accommodate your request which included a call to management. Christina, was seen stepping away from the front desk, double checking our inventory throughout our hotel storage locations. The time and effort they took was commendable while handling the normal operations and demands of our airport hotel until the issue was resolved. We greatly value your patronage and do hope that you will reconsider and give us the opportunity to display the type of hospitality and service upon which our reputation is based and which you have every right to expect.

"Great hotel"

5
14/06/2018

I was there for three days,the first moment I met Angel and Martin serving breakfast smiling and taking care of you as if that we are at their home,my son said (dad I love this place.)what ever I say about Angel is not enough,I called the hotel before a month to arrange the reservation,Kristina helped me and convince me to book in her amazing way to book a room in the hotel,I didn't know that she is Angels wife .she also helped me how to use Lyft App. If I come again to the hotel,Angel and Kristina will be the main reason to come again. Pleasssssssse the boss must let these two in higher positions and promote them and let them to train others staff how to receive guests. Big thank you and my hugs for both of them My phone is(425) 345-7016 if you like to ask me anything Ahmed

"Only one slow elevator, plastic breakfast "

3
13/06/2018

We stayed there for two nights, before we took over our RV. The breakfast is enough to fill you up, but everything there (plates, cups, cutlery )is made out of plastic which is annoying to a european. There is only one very slow elevator. The gym is very basic. The pool is tiny and not heated. The room had a good size. There is a seven eleven right across the road and some fast food places. The hotel shuttle which picked us up from the airport made us wait for 50 minutes while it only takes only ten minutes to the hotel!

"Great place to stay in LA for overnight flights"

5
12/06/2018

Very impressed with this hotel. Rooms are fabulous, comfortable beds, modern and updated bathrooms, great breakfast, great service, reasonable price. Friendly and accommodating staff. Free shuttle to the airport. Staying overnight for a flight to Hawaii from Jacksonville Florida, this was a great place to rest our heads for upcoming flight. If and when we do another cross Pacific flight, we will be staying at this place.

"Amazing!"

5
11/06/2018

We booked our vacation as a package, having no prior experience in LA, and ended up in a sketchy motel down the road, we immediately checked out and went to Best Western Plus, the service was absolutely amazing. Christina at the front desk made everything so easy and was beyond sweet. For breakfast Ansel was working in the lobby and was amazing. He offered to carry food to the table, and was very helpful and sweet. Overall amazing experience. Also the pool is on the rooftop and has a cute view. Would 100% come back here.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Anhonesttraveler419, Thank you for your review of your stay with us at Best Western PLUS Suites Hotel. We appreciate your kind words of our staff Christina and Angel. They will be humbled by your compliments. Our priority is to provide quality service to all our guests and are happy we met your expectations. We welcome you back to visit us on your next visit to Los Angeles.

"Great place to stay, friendly staff"

5
10/06/2018

Nice hotel, everything felt clean and the room was spacious with a couch which is more than most. For breakfast I had the nicest gentleman, Angel, make my red velvet waffles and help me out with coffee when I thought they were out. Very personable, I'm impressed with the courteousness and helpfulness I received here.

"Great overnight stay"

5
06/06/2018

We stayed here for one night in between flights. Our stay was fantastic! Everyone working there were very friendly and customer oriented. Shuttle service was prompt and free! Check in was fast (thank you Leslie). Breakfast was very good. The gentlemen working at breakfast were busting their tails to keep everything stocked and clean. Finally, the two ladies working the morning went out of their way to help me print a travel document and then later scanned it for me so I could email it. If I ever need an LAX hotel, it will be this one.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear June, Thank you for your detailed review of your stay with us at Best Western PLUS Suites Hotel. We appreciate your feedback and recognizing our staff for their genuine customer service. Leslie will be humbled by your compliment! We welcome you back on your next visit to Los Angeles.

"I would stay their again"

5
02/06/2018

The hotel was nice and the staff was pleasant. It was clean and the room had a fridge and microwave. We had to leave at 5am and the staff had breaskfast out. The hotel was located close to the airport.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Missyhart2018, Thank you for your review of your stay with us at Best Western PLUS Suites Hotel. We are delighted that we met your expectations! It is very rewarding to be able to provide comfort and convenience to all our guests. We hope to be able to welcome you back very soon.

"A great experience."

5
29/05/2018

I was impressed by the way We were treated during our stay. I would definitely recommend this hotel. They costumer service is awesome and they make you feel at home I'm planning to go back to this hotel in October this year.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Diosmisalvadorwa, We truly appreciate your feedback and are so pleased you enjoyed your stay with us at Best Western PLUS Suites Hotel. Our associates will appreciate knowing you valued their service. It will be our pleasure to welcome you back in October!

"Vacation trip"

5
28/05/2018

Very good hotel to stay, convenience to go visit all other location, good customer service, friendly staff when need assistant. Shuttle service is on time and professional. It was valuable for what you paid

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Ben, Thank you for taking the time to post a review following your stay with us at Best Western PLUS Suites Hotel. I am pleased to see that you enjoyed the convenience of our location and the proximity to visit other areas that Los Angeles has to offer. In addition, our staff will appreciate knowing you valued their friendly and helpful service. I hope that we have the pleasure of welcoming you again soon.

"Served our purpose..."

4
28/05/2018

After flying in from Miami Hubby and I only needed hotel accommodation for two nights before flying back home to London so we chose BW. The hotel as said before is old and our room had a very musky smell. We kept the AC on high to get rid of the smell. Housekeeping was very good, front desk very good and breakfast very good with plenty of variety. Nice roof top pool. BW served our purpose of being near to LAX Airport and having the shuttle bus was an added bonus.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear NubianKat, Thank you for taking the time to post a review stay with us at Best Western PLUS Suites Hotel. I am pleased to see that you enjoyed your stay with us in Los Angeles. I appreciate your feedback and will follow up on your comment regarding the odor in your room. I apologize for the inconvenience since our main priority is to provide our guest with a well maintained room for comfort. I hope that we have the opportunity to welcome you again in the near future.

"nice service trash amenities"

2
25/05/2018

amenities are awful. elevator is slow and antiquated. breakfast is some cheap chorizo. but their service is satisfactory. parking is horrible. its just old and overpriced. and dont forget the charge for parking

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Ernest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every guest stay. I greatly appreciate your comments about aspects of the hotel and amenities. It is a pleasure to announce that we will be implementing many updates to the property within the next couple of months. Currently our breakfast room is being renovated for our guest, while enjoying our variety of breakfast choices. In addition, our rooms will be getting new furniture, mattresses and much more! In taking great care of our charming airport hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I would love to welcome you back on your next visit to Los Angeles.

"Great Place to Stay"

4
24/05/2018

This is my second stay at this hotel and tho the area isn't fancy, the hotel itself is pretty nice and well kept. House keeping cleaned my room super well every day and breakfast had various option. My check in experience was great as well. I think the young man's name was Daniel that helped me.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Aibarra2018, We are so flattered and appreciative of your review from your recent stay with us at Best Western PLUS Suites! It has been our pleasure welcoming you and providing you with one of our well kept rooms and a variety of choices for breakfast. Daniel is a wonderful ambassador,who enjoys offering a genuine welcome to our guests. He will be humbled by your compliment. Please do not hesitate to let any of us know how we may be of service on your next visit to Los Angeles.

"very convenient to LAX."

5
23/05/2018

The shuttle driver was efficient. Very nice front desk folks. Good selection of breakfast food. Daisy & Martin in the Breakfast Room were very kind and kept the area clean. They gave us suggestions as to what was within walking distance of the hotel. They are true ambassadors for the hotel

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Margiea1415, Thank you for sharing your visit to Los Angeles with us at Best Western PLUS Suites Hotel! Daisy and Martin are great assets to our hotel, and we are delighted to hear they were able to assist you with information of our area. Our staff will be humbled by your compliments. We look forward to having you again as our guest!

"Convenient for Aurpirt"

4
21/05/2018

Convenient for LA Airport with good shuttle service. Comfortable room. Mexican next door. Otherwise difficult to find a restaurant nearby We had takeaway from opposite hotel which after a long flight was fine

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Cathyoldman, We truly appreciate your feedback regarding your stay with us at Best Western PLUS Suites Hotel. Our main priority is to provide a comfortable room and convenience for all our guests. It will be our pleasure to welcome you back soon!

"A Great Stay"

5
19/05/2018

I booked this Hotel on Bookings.com. for myself and 2 friends, we had been travelling for our first time around USA and this was our last location before we departed back home to Australia. I would like to thank the young Lady Elissa for her upmost & professional customer service that we had received in our entire travels of America, she is a wonderful asset to her Manager and the rest of the lovely staff at the Hotel. Elissa thankyou for the early check in and all your help with our excursion the next day of Los Angeles , we loved it. The Rooms were very Large and Clean and the Hotel was Non Smoking, the complimentary Breakfast that they offered would have been extra nice if we had of got out of our comfy beds a little earlier before our Excursion. The Foyer of the Hotel was very comfortable with lots of Seats and the offer of fresh fruit and Tea & Coffee making area. The Location was perfect , close to the Airport with a complimentary Airport Shuttle both ways & take away shops straight across the road. We would highly recommend this Hotel and the wonderful Staff and will be sure to return on our next trip to Los Angeles. Thankyou Elissa and Staff & the Polite Bus Driver you made our stay a pleasant one and the customer service we received was out standing.

"Met my needs for a preflight stay"

4
15/05/2018

I booked this room due to an early flight the following morning. It was close to the rental car return and had on-site parking for $10 per night. The room had what I needed and was clean. Unfortunately, I had to get to the airport before breakfast opened, so I could not take advantage of it. I would stay here again if I need to keep a similar flight schedule next time.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Thank you for your review of your recent stay at the Best Western PLUS Suites Hotel. Your feedback is extremely valuable to us. We greatly appreciate your comments about aspects of our hotel and the convenience. It will be our pleasure to welcome you back!

"The Hums"

3
09/05/2018

After 12 hours of flying I was looking forward to a quiet night. Jaded, I drove along Century Blvd searching for a hotel with a vacancy and a reasonable room rate. To call Best Western Suites Hotel unattractive is harsh, but I can't see it picking up any design prizes. On a positive note, its rooms are big and it has shops directly across the road. I was grubby from the flight and the hotel Serac. I felt instantly worse after paying a $164 plus $10 for parking. On entering my room, I mean suite, I was instantly assaulted by the hums: The air con was rumbling away. The bathroom had a heavy breathing air recycler, the fridge was fighting to get noticed and outside my window the steady flow of traffic adding to the choir. Yet the ensemble was only completed with the ice machine in the corridor outside my door groaning incessantly. In my jet lagged half sleep state I was longing to be back in economy somewhere over the Atlantic.... If the Americans say they don't do torture... Don't believe ‘em.

"Fantastic "

5
09/05/2018

I arrived late in the evening after being messed around by another hotel close by. The staff were extremely helpful and friendly, and I was checked in and settled in my room within 10 minutes of arrival. The room was clean and spacious. I did find it a little noisy (traffic noise and noise from other guests in the room above) but I still managed to sleep ok. Staff had prepared a grab and go breakfast for me as I had an early flight, which was nice. Free airport shuttle service was convenient and the driver polite and helpful. I would definitely stay here again.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear NikiHayles, We are so flattered and appreciative of your review! It has been our pleasure welcoming you to the Best Western PLUS Suites Hotel and offering you our friendly service and convenient accommodations. Please do not hesitate to let any of us know how we may be of service when you plan to return to the area.

"Good Hotel"

5
07/05/2018

We chose this hotel as it has free shuttles to the airport. There's a free phone (large touch screen one) to the left of the exit door from Tom Bradley terminal to call for the shuttle. Room was good size, clean and breakfast was good. As we had an evening flight the next day, the staff were quite happy for us to use the pool after we had checked out until we were ready to leave.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
We thank you for choosing the Best Western PLUS Suites Hotel as your place to stay. We value your patronage and kind remarks commending our shuttle service, breakfast and staff. We look forward to having you again as our guest.

"Great place to stay!"

5
07/05/2018

Only my second stay at a Best Western and I would absolutely stay here between flights! Staff and accommodations are great and the free shuttle to LAX icing on the cake! I have now joined their Rewards Program. You should too??

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Ladyscott777, We are thrilled to know we exceeded your expectations and that you had joined our BW Rewards Program! You will never miss a benefit every time you stay at a Best Western! In addition, our associates will appreciate knowing you valued their great service. We look forward to being your destination of choice again at the Best Western PLUS Suites Hotel.

"Great breakfast!"

4
05/05/2018

We went to stay for the night, room was okay but the AC was quite noisy, nevertheless we had a good sleep. Staff was very helpful and attentive to the guests during the busy breakfast time. We dont eat pork and all they only had ham as protein, i asked the staff if they have anything else, he then offered to cook some turkey sausage for us. It was nice extra service!

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear RegaSardjono, Thank you very much for your candid review of your recent stay with us at the Best Western PLUS Suites. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We appreciate your kind words regarding our breakfast and recognizing our attentive staff since our priority is to provide a pleasant and memorable stay for all our guests.

"Covenient value for money near LAX"

4
02/05/2018

My wife and I selected this hotel for a two night stay 12th -14th March, the shuttle was extremely useful. Very friendly staff, huge quiet, clean room, #209 and a good breakfast. The beds were a bit firm, but that is personal taste. We used it as a rest stop after a long flight, so the fact that there were not a lot of attractive places around did not fuss us. Small eateries, easily accessed did the job for us. During our stay the elevator was out of action, our bags were carried up for us. We purchased a full day tour from the hotel and whilst we have been before, we really enjoyed it.

"Nice decent stay"

4
25/04/2018

I liked the hotel. No complaints with room cleanliness & presentation. The staff was friendly & helpful. The shuttle to the airport was a big selling point for us. They have it scheduled but they were flexible with our needs & helped us leave earlier. 2/3 ice machines were unserviceable & there is a single washer/dryer. $1.50 per load & light loads are recommended. The dryer took me two cycles. The hotel is located across from a few stores like 7/11 and generic liquor store all for your travel needs. I was bummed there was no exercise room but they made up for it with an indoor pool on the 2nd floor. Overall, I'd stay again & recommend.

"Nice Stay, Nice staff"

4
23/04/2018

Picked this hotel last minute. Price wasn't horrible and the staff was great. Check-in/out was a breeze and the room was nice. Décor a little outdated but no issues or complaints with the exception of one elevator that was slow at time. Other then that- I would recommend and would consider staying again if in the area!

"Week-End Stay"

5
23/04/2018

I was looking for a place to stay for the week-end. I was referred to this hotel and it was very clean and the staff was very friendly. They had a complete breakfast, ie. eggs, sausage, bagels muffins, bananas, apples, just to name a few items. There were plenty more options, to many to name. The area was very clean and the staff was constantly cleaning. I would recommend this hotel for a week-end stay, for the price.

"Smelly and dated."

2
21/04/2018

The staff were friendly and the shuttle to the airport was on time. However the hotel is dated and the room smelled like ganja and cigarettes. Not the most comfortable bed either and the bathroom door cannot be left open which is kinda creepy. I didnt feel comfortable at all staying here.

"Avoid. Much better places to stay."

2
21/04/2018

Room was fine, but common areas were small and poorly designed. Only one slow elevator (which smelled like marijuana) for the entire hotel. Lousy breakfast was a complete afterthought. There was a homeless person lounging in the lobby and the staff didn't do anything about it.

"Perfect hotel after long flight near lax"

5
15/04/2018

A high standard hotel. Large and spacious rooms. Clean and tidy hotel. Good breakfast. excellent service. The hotel is located near Lax Airport. The area around the hotel has a shopping center. Hotel recommended for family with children

"Very Nice Best Western"

5
15/04/2018

I was a little apprehensive about staying close to LAX, but this Best Western made it easy and comfortable. Front desk staff is caring and accommodating. The room I had was great and the bed was extra comfortable. Bathroom and the amenities were above average. Nice soap and shampoo. There is a real good Mexican Restaurant next door and plenty of food options within walking distance. I would recommend this property

"Clean Room Friendly Staff"

5
10/04/2018

Showed up and was was greeted by a young lady name Alisha. She seemed genuinely concerned about our trip and went above and beyond to make sure our stay was good. The hotel is located super close the airport. Have free shuttles if you don't have a car. We did and the parking garage was clean and easy to navigate. There are area restaurants within walking distance. The rooms were very clean and quite. Once again the staff was super nice and Alisha seemed just like a super nice young lady. Would recommend this stay to anyone visiting the area.

"Clean rooms and great breakfast "

5
09/04/2018

We've been here for 5 nights....everything has been great! The rooms are clean and spacious and they have a good variety offered for breakfast, including make your own waffles which I really enjoyed! The service in the breakfast room was great too. Angel was especially efficient and helpful, as was the rest of the staff! I recommend staying here!

"Airport hotel"

4
08/04/2018

After staying in a small Best Western it was nice to walk into a large room. Room was clean, beds comfortable. Not sure what it is with BW and their small pillows, but they are comfortable. Front desk and breakfast staff very helpful and friendly. They have s shuttle to car rental and airport. Only complaints are the usual lack of soundproofing in hotels but this was better than most. Hot water ??? In a state short on water we had to run shower for 5 minutes each time for it to go from freezing to hot and the hot only lasted 5 minutes before it was freezing again, then wait 20 minutes for more hot water ???

"Not a great experience "

2
07/04/2018

We stayed the night due to an early morning flight out of LAX. The positives: Check in was quick and the girl at the front desk was friendly. The lobby looks newer and clean. Almost all the staff we encountered in the halls and front desk were very friendly and welcoming. The pool and hot tub were a nice bonus. The location and free shuttle were convenient for the airport. The negatives: The room is dated and smells old and of mildew. For one night, I figured it wasn't a big deal. We dropped off our stuff and headed out for dinner. When we returned around 9pm our room smelt very strongly of marijuana. Over the next 3 hours we called the front desk 3 times. We were advised the first two times they would "investigate". The third time we called we were advised that no one was smoking on our floor and our room shouldn't smell like marijuana. We requested another room but were advised they were unable to accommodate this. We looked at other hotels in the area but at this time it was after midnight and we decided to try and get some sleep - I maybe slept 3.5 hrs. In the morning we did bring it up to the front desk staff - and she was very understanding and apologetic. Again the staff at this hotel are generally amazing. We did complain to our travel agent and did get some compensation and an apology from the hotel - I was going to give 1 star for overall impression but upgraded to 2 because of this. I still wouldn't stay there again and wouldn't recommend it. Not what I expect from a BW Plus.

"Amazing service"

5
07/04/2018

The staff is super friendly and good at their jobs. For instance, I've watch as Angel is efficient and quick at he's job, while being mindful of the guests. This morning there was a large orange juice spill, Sliver and Angel were quick to clean it up while watching out for the guests. I can come down ever morning and anticipate the breakfast room is clean and prepared, because of these two.

"Convenient location"

4
01/04/2018

Clean, comfortable, spacious room with wonderful staff. Good for families. Easy parking. Good value and easy access to LAX. Good Mexican restaurant next door and 7-11 across street. Good WiFi. Recommend for short stay.

"Is this the worst hotel i ever stay .. YES!"

1
29/03/2018

Let me begin, we are on a family trip from Costa Rica, we are a party of 6, 2 Young Adult me and my wife, my parents and my grandparents Senior Citizen, and my Grandfather is handicap with a Wheelchair, so as we arrive to LAX, we stay on the hotel, 2 really bad nights, the Weed Smell is terrible, but is California, lets deal with it because its “medicinal” no worries, then we start our road trip, and the last night we have to come back to the hotel, we arrive a day later yes we didn't advice to the hotel, but this was some prepaid rooms, so we understand that we are going to loose some money, not a problem our bad, so we arrive on Thursday 3/29/18 at 8pm after a 6 hour drive from Vegas, and surprise ! The individual at the reception named Daniel I guess, he with an attitude and a sarcastic smile on the face told us that, the hotel doesn't have the money because was made trough an OTA? What's that? And as they don't have the money i don't have a room... come on Danielito, we made the reservation trough American Express Concierge and my paper say Best Western Plus ... and as i request to speak with a manager you told me that you are, really Danielito? A Manager in Front Desk? But what a surprise the actual GM shows up, and she is like nothing because Danielito, give orders to her? What about that folks, well no money back, no room, and i have to go with a senior citizen on an Wheelchair at 9pm to go to find an a hotel ... I'm going to escalate this to corporate, take my word on that, oh also you treat on me that i can't come to that hotel... i want the apologies from Danielito and the Manager also the refund for the night of 3/29/18 ... For the readers, there are cheaper hotels on the area and with better service than this one ! Don't book this hotel unless you want to be treated and humiliated by Danielito check something else in the area ! Trust me there is so many better options...

jason1952, General Manager at Best Western Plus Suites Hotel, responded to this review
Dear Fede, Thank you for your complaint. It is amazing when one believes he has a good handle on his business and then receives a complaint such as yours. Since this was as prepaid Agoda reservation, hotel cannot make any modification or refunds without authorization from Agoda. In your case hotel lost revenue by holding your room for the night of March 28th 2018. As per our audio video surveillance camera for the front desk, I found that the front desk made the right decision of not renting the room to you due to your usage of offensive and cursing language, you are fortunate that he did not call the police. The management and employees of Best Western Plus Suites Hotel does not tolerate such behavior and language from anyone and has the right to refuse service. I do apologize for any inconveniences this may have caused you. Sincerely, Stan Dahya General Manager

"Great and convenient"

5
21/03/2018

Right off the highway, down the street from the Parking Spot. Great little Mexican restaurant right next door!! Food is great! We were there just so that we did not have to drive after a long trip. Great stopping point

"Decent clean Hotel"

4
15/03/2018

Nice Staff, Great Location, Free airport shuttle, Clean and comfortable. Stayed for an overnight layover and it worked out great. Called the hotel for the shuttle and it arrived 15 minutes later. Had a restful sleep and a decent, typical Buffet breakfast the next morning.

"Excellent one night stay"

4
13/03/2018

This facility was able to get me in on short notice when another hotel “mishandled” my reservation. I was greeted warmly at arrival way after midnight. Room was quiet and a nice size, bedding offered a great sleep experience, breakfast was great as well, and check out was smooth as well. Excellent experience at this hotel for a one night stay.

"A Nice BW Property"

5
06/03/2018

Stayed for one night before a flight the next morning. The room was spacious and the bed comfortable. The lobby very large and welcoming. The staff all friendly and accommodating. A decent Mexican restaurant next door. I liked that they had a Keurig coffeemaker in the room.

"Just nice"

3
04/03/2018

Close to airport, rooms were clean, all TVs in rooms were analog and picture was not good, tub didn't drain well, staff was helpful and friendly. We called the hotel when our cab driver did not come back to pick us up after dinner, but no one answered the telephone at the front desk of the hotel. Tried calling a number of times. Overall was just an OK experience.

"Worst Hotel at Los Angeles International Airport"

1
04/03/2018

We only wanted to stay over night between flights so thought Best Western would be a good safe option. On arrival we were shocked to see how run down and seedy this hotel appeared. However we checked in and went to the room. Opened the door and was confronted with stale beer smell. Furnishing terrible, room dirty and worn out. Room next door room was vibrating with loud shouting noise and radio blaring. Returning to reception we were met by other guests who found their keys didn't work and now the lift door wouldn't open so took the stairs to reception. Asked for another room. Only one available was even worse than the first so decided to not sleep the night in the hotel. On complaining to our Travel Agent and asking for a refund the hotel refused. Best Western should take their name off this hotel. Don't stay here under any circumstances.

"Great choice"

5
23/02/2018

Have stayed here several times this year and have not been disappointed... friendly personnel, clean comfortable rooms and great convenient location. Parking also convenient. My family will be staying here again.

"Great airport location"

5
20/02/2018

The area may be a bit intimidating but the hotel and staff were fantastic. We arrived at 9:30 am and were in our room by 10:30 am. Our group needed 3 rooms and all were in their suites by 11:15, which was really appreciated since we were going for a day tour at 11:30. The desk staff offered us breakfast, even though we had not even checked in yet. We declined since we already ate at another BW in San Pedro earlier in the day. The group did take advantage of the breakfast the next morning and it was good. Our room looked over the pool area and was amazingly quiet even being close to the busy road. We did not hear any noises in the hallway at night either. It was a pleasant stay and we will return.

"FANTASTIC !!"

5
10/02/2018

Represntative Daniel is really professional and kind. Definitely always nice to see him working here. Definitely 5 start employee. My reservations are a breeze. And hotel is clean. Breakfast is great !

"First time here"

5
09/02/2018

This was our first time at this BW facility. Have stayed at other BW all around the place and we're not disappointed at thos one. The friendly staff and many attractions are confidently accessible. Will be back

"Kind of a scary area"

3
03/02/2018

I felt that this was not in the best area of town..It made me nervous. The front lobby was in need of some attention. It was definitely tired in appearance. Our room however was lovely and the complimentary breakfast was good. I'm just not wild about the location...

"Comfortable and clean. Great value"

4
30/01/2018

Near LAX, about 20 minutes by car from Santa Monica, Venice and other locations. Clean and comfortable room includes fridge and microwave. Very good breakfast with many options. Staff members Elissa and Jo are very kind and helpful.

"Quiet, Comfortable, Convenient and Clean; a Great LAX Stopover Option"

5
28/01/2018

In need of a place to stay near LAX overnight, I selected the Best Western from a vast array of options along Century Blvd. It was an excellent choice. Calling the hotel for an airport pick-up, the shuttle arrived in 10 minutes (I was told 20.) The check-in was easy and the manager upbeat, friendly and helpful. The room was clean, the bed firmly comfortable and the pillows too soft for me. The large flat TV had more than enough channels. There was one available USB port; more would have been nicer. Even with the location right on Century Blvd. and the 405 Freeway barely a block away, the room was quiet. The gym was small but effective with a cycle, treadmill and multi-station machine. The shuttle back to the airport left on time (5am.) Not flashy, the Best Western was everything I needed it to be for this trip.

"Value for money"

5
27/01/2018

Great place if you looking for a stopover hotel for your next flight - large room - good quality and clean breakfast - good shuttle service ( but you need to call for a pick up at the airport - however it is quite easy - free phone at the counter next to baggage claim area) - food and convenient store just opposite the hotel

"Mini vacation "

5
25/01/2018

Great experience hotel room was big an clean had a microwave an fridge an coffe maker breakfast was an A+ decent size pool hotel staff great an friendly Jo at front desk was awesome we arrive a bit early an our room was ready so we got it early so that was great to location is very good about 8 to 10 minutes from airport 4 minutes from fox rental across the street there's a 7eleven an couple spots to grab something to eat an laundromat there to so overall great location great hotel an we had a great experience there thank you

"Family stayed the night before early flight"

3
13/01/2018

We needed somewhere close to airport and Car rental drop off just for our last night. Check in was easy, room was good and location met our requirements. The pool/spa was ok and kids enjoyed it but it was a bit weird as it is on the second floor over looking a bunch of shops and busy intersection. Included breakfast was great with a lots of choice. Only bad bit was the free shuttle to the airport. It was over booked so my kids had to share a seat and my wife has to sit 4 across on a seat meant for 3.

"Shuttle"

3
10/01/2018

I have just stayed at this hotel but was very disappointed when we arrived at Lax in the middle of the night, went to the hotel shuttle pick up area to wait for the shuttle. After waiting an hour & calling the hotel re pickup I found out we had to call them for the shuttle to pick us up. No one had previously told us that. Then when they did arrive the driver was straight out rude. Must say it put a bad taste in our mouth before we'd even got to the hotel. Anyway once there & settled in our room it wasn't to bad. Staff were friendly & it was clean.

"RUDE STAFF"

2
09/01/2018

A few months prior to my arrival at this hotel I enquired about the shuttle service from the airport that they advertise when booking. The email told me to call the hotel from the courtesy phones at the airport for a collection, which we did on arrival. 40 minutes of waiting and still no sign of the shuttle. I called the hotel just to enquire what kind of time it would come and what the bus will look like. Anyone who's been to LAX airport will know there are A LOT of shuttle buses that go through the stop, we just wanted to be sure not to miss it. The girl on the phone was extremely rude she raised her voice and said it will be at the stop soon just wait and hung up. I couldn't believe it - to be honest it's not really the kind of reaction you want after a 10 hour flight, 2 hours getting through immigration and another 40 mins waiting for a shuttle bus that's obviously not coming. We ended up getting a taxi anyway costing $19 dollars. We checked into the hotel easily however it was obviously the girls on reception knew that we were the ones one of them had been so rude too, but there was no mention of it. The hotel is very close to the airport and the rooms were comfortable, sheets were not that clean but was sufficient for a nights stay. I would not recommend staying here just because of the genera attitude of the staff.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Ashleigh, It is amazing when one believes he has a good handle on his business and then receives a review such as yours. A review which clearly indicates that we must further the education of certain employees as it relates to attention to detail and the practice of the true customer service. Experience is certainly one we take painstaking efforts to avoid; however, when you consider the many frailties of human nature, they are perhaps from time to time inevitable in a heavily intensive people oriented business such as ours. I do apologize, that we failed to demonstrate our ability to provide the proper levels of service and hospitality. Sincerely, Stan Dahya Manager

"Good value but Noisy"

4
08/01/2018

We stayed on our first night - we had a booking for our last night but we cancelled it and picked elsewhere, mainly due to the excessive traffic noise in this room. A pity, as the room was big, if bland, the parking was cheap - $10 - there were lots of restaurants and stores nearby, though the area was a bit rough - and the included breakfast was good. The room was only $120 too. WE changed to a much more expensive place on our second night at LAX - much quieter but double the price.. You pay your money and take your choice... Maybe it was noisy as we were facing the motorway, but a decent triple glazed window could have solved all that. otherwise, very good. Just.. noisy !

"LAX Best Western"

4
04/01/2018

Very close to LAX. This hotel had very comfortable beds. The staff was great. The breakfast area was a little small but I did not have a problem finding a place to sit. Parking charge is $10/day but the girl at the front desk waived it for me because of my elite status with Best Western. They do have a shuttle to the airport but I believe there is a charge for it. I did not have to use it as I had a car.

"I feel home"

5
03/01/2018

Iris always manages to get a smile out of me this girl always cheers me up and genuinely greets me every time when she sees me and that makes me feel home. overall all employees are great night time is billy and Jo and morning Iris and 2 other new faces i thing Gen and Lisa you can tell they also are very happy to helps the customers.

"Good night's sleep, and conveniently located"

4
28/12/2017

Staff very friendly and helpful. Hotel near airport was nice, shuttle service is a plus. Lots of restaurants and stores nearby. Breakfast is always great! Clean and affordable. I enjoy my stay and if there is an issue it is addressed in a timely manner.

"Friendly Staff, Good Value"

5
23/12/2017

Stayed for one night after arriving at LAX around 10:00 pm and did not feel like driving to Palm Springs. Iris was the front desk agent when we arrived and was very friendly. She was efficient with our check-in and making sure we were aware of what the hotel had to offer. The room was clean and was a good size with a sofa bed. Would recommend staying here.

"Family Visit for 2 nights"

4
22/12/2017

Nice clean, good sized room with desk, couch, fridge, micro, safe, iron and ironing board. Breakfast is standard BW fare. High marks for the pool and hot tub on the 2nd floor - Stan and Elissa were very helpful when I need to upgrade my room 2nd night at the front desk. Breakfast and the staff were amazing. Be sure to pick up your parking voucher at the desk for underground parking.

"2 day stay"

5
17/12/2017

Nice clean, good sized room with desk, couch, fridge, micro, safe, iron and ironing board. Breakfast is standard BW fare. High marks for the pool and hot tub on the 2nd floor - great watching the planes. Small plaza across the street with several fast food options and a 7-11. Guest laundry on 2nd floor as well. $1,50 for washer and dryer. Change and detergent available at front desk. Elissa was a joy at the front desk. Shuttle drove us to our car rental which was much appreciated. Be sure to pick up your parking voucher at the desk for underground parking.

"excellent cleanliness"

5
12/12/2017

Stopped overnight here en route from England to sunny California at the end of October and again at the end November en route to return to UK. It is 10 mins from the airport using the free shuttle and is around the corner from the car rental premises. The rooms are very large, the beds are really comfortable and the cleanliness is superb.

"Great for a stay before a flight"

5
11/12/2017

I'm not going to break any new ground here: this is not a destination hotel, although if you transported it to the beach a couple miles away you could easily fill up every room for two to three times what they go for here. Most reviews here would agree that this is a sleep-and-fly type of situation and it fulfills its duties beautifully, with well-appointed and comfortable rooms, close proximity to the airport, free breakfast and even a nice touch of flavored water in the lobby. Not much else to report apart from the fact that shuttle service in the morning can be a bit spotty. It runs every hour on the hour, but its sister property has another van that picks up on the :30 mark, but because it's not dedicated to one hotel, it can run a bit behind.

"Not a prime location, but great value."

3
11/12/2017

Overall the staff were great. The experience in the hotel was not perfect, but the room served it's purpose. Great price, short distance to UNIVERSAL STUDIOS & Manhattan Beach. Just one recommendation for the hotel, crank up the hot water heater and upgrade your mattresses.

"Perfect for Layover"

4
07/12/2017

Good spot to stay while trying to get out of LA or passing through. It was family friendly and the rooms were spacious. There were a lot of nearby food options. There wasn't any road noise and the shuttle was convenient but you had to make sure it was available. I would stay there again.

"One Night Before A Cruise"

5
06/12/2017

Excellent hotel for a layover before a cruise. The free airport shuttle was prompt. The lady at the desk during checkin was friendly. The room was large even by American standards. Heck I've stayed in hotels in Asia that you could fit 3 or more of their rooms into this one. The room had a microwave, refrigerator, safe, clock, decent size TV, and coffee maker. The complimentary breakfast was great. It had all I could want including a few hot items. There were lots of fast food type resturants within easy walking distance. I didn't see any really upscale restaurants though. There were convenience stores, a Dollar Tree, and a 99¢ cent store close by too. In addition, I saw a liquor store accross the street. The hotel was clean, the bed was comfortable, and everything in the bathroom worked. The free wifi was good too, I'm posting this from my room. Who could ask for more?

"Great for a night before flying out"

4
03/12/2017

Chose this property for its proximity to LAX. They run a shuttle every hour at the top of the hour. Due to early flights out they start breakfast at 5:30am! Sure wish other hotels would follow suit, and it lasts until 10:00am. Typical hotel breakfast. Room was clean. Toilet was running when we entered, told the front desk and they sent someone up who claimed they fixed it. Nope. Glad the water shortage is over in LA, I think? Parking will cost you $10/day. The best is that if you are returning a rental car, they will pick you up at the rental agency with their shuttle. Only one slow elevator, so don't be in too much of a rush.

"Lost luggage"

5
29/11/2017

I'm writing this to express our appreciation of Best Western. Employees at the Best Western on 5005 W. Century Blvd. Inglewood CA for the help they gave us on November 28, 2017. After the BW van driver had taken us to LAX on his 11:00 run, for a long flight to Albany NY, we discovered that after long flight from Australia the previous day we had left a very important piece of luggage ((passports, phone, etc.) either in our room or on the van. I used a phone at the airport information stand and contacted Elissa, a young lady at the Best Western desk, who immediately checked for the missing luggage, and located it as being on the.van. A few minutes later the van driver returned to the airport with our missing luggage. I want to again express our deep appreciation for these two employees. Best Western is fortunate to have them. Sincerely Richard Perry Saratoga Springs NY

"Business"

5
28/11/2017

It was my first time in California and I must say that I was very happy with the service and my stay the motel was clean and nice I'm sure to return to the motel if I ever return to California thank you

"Poor customer service."

1
21/11/2017

Selected this property because of price and proximity to airport. Upon arrival learned we needed to call hotel for pick up. They said it would be 30 to firty minutes. We took taxi a few blocks and cost is $20 minimum. We complained to frint desk staff and they did not seem to care. They missed our wake up call and the morning desk staff did not rven appologize. Next time I'll pay a few more $ for one of the other hotels near the airport. Pillows we cheap and uncomfortable. Suprised this happened at a Best Western property.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear David, It is amazing when one believes he has a good handle on his business and then receives a review such as yours. A review which clearly indicates that we must further the education of certain employees as it relates to attention to detail and the practice of the true customer service. Experience is certainly one we take painstaking efforts to avoid; however, when you consider the many frailties of human nature, they are perhaps from time to time inevitable in a heavily intensive people oriented business such as ours. I do apologize, that we failed to demonstrate our ability to provide the proper levels of service and hospitality. Sincerely, Stan Dahya Manager

"Perfect hotel!"

5
20/11/2017

Perfect hotel! Like new. Very clean, nice people that work there. We will be staying there next time we visit CA. The hotel is like new. Best one I have ever stayed in. Even the housekeeper was really nice! Food was great too.

"Welcome to LA"

3
19/11/2017

Enjoyed our stay. Very friendly staff and accommodating. Close to restaurants and show for our dinner etc. Room was clean and large, but bed was about to hard. We were with a large group and it was nice to have use of ppl and hot tub. Free breakfast in the morning was sufficient and good. Would stay here again and recommend to others. Rooms were quiet but maybe the view could have been better, the telephone pole and electrical wires with garbage stick to it were not so nice.Value for the money was good.

"Calif 2017...jha"

5
18/11/2017

Front desk is tops...iris (and 3 others..1male, 2 female)...welcome you more as an invited guest than as a customer... Stan..mgr..sets high expections for his staff and they deliver.. almost forgot... airport shuttle service is ALWAYS GREAT! Complimentary breakfast—-way above average..area kept clean and stocked . Be sure they all know how much they are appreciated . almost forgot...airport shuttle service is ALWAYS GREAT! Be sure they all know how much they are appreciated . Thank you

"Overall good value"

3
16/11/2017

this hotel was a great deal for the location and comfort. I stayed there one night for business meetings. Super convenient from LAX. We left our bags at the hotel, used Lyft to get to our meetings and easily picked bags up and caught shuttle back to LAX. Would definitely stay here again!

"" Power Restored ""

5
14/11/2017

The power cord was left in our room. I called from the airport to explain, the person at the desk said, no problem, she then collected the shipping information and sent it the next business day. The carton was received yesterday. Needless to say, I was very happy and impressed. Thanks,

"Cleanest hotel near LAX"

5
14/11/2017

Extremely clean rooms. The manager and several employees have been at this Best Western for over 20 years. The staff is very efficient and pleasant. A plus is the complimentary shuttle from LAX and the extended continental breakfast.

"Very Good Hotel"

4
13/11/2017

This best western is a good choice to stay that is close to Los Angeles Airport. The staff are very friendly and the room was clean as expected. Good water pressure in the shower. The only thing I wish was better was faster airport shuttle. We waited for about 45 minutes to get picked up. I would have taken a cab if I knew it would take that long.

"Got a Room the night before a Morning Flight"

5
10/11/2017

A good way to start our trip! the hotel was nice and comfortable one out of two card keys for each room would not work--got new ones the same thing happened!. Card keys can only be "reused" so many times... not the end of the world but inconvenient. a little street noise and sirens early on then it quite'd down. got a nice nights rest and then enjoyed the free breakfast which was good with most everything one could want for breakfast, although the Banana's had a cloud of gnats when disturbed, everything else was covered and looked and tasted great. they had two sizes of waffles, full and a- small round waffle- maker which was nice!

"Convenient location, nice services, and very friendly staff."

4
06/11/2017

We needed to stay close to the LAX airport because we had an early morning international flight. This Best Western is only 2 miles from the airport and the shuttle service to pick us up and to take us to the airport worked like a charm. It was definitely helpful to reduce or anxiety and stress for seniors like us.

"Over night stay"

3
04/11/2017

Hotel was booked by our tour company . After a long flight from London, arrived at LA airport and missed the pick up from tour company as well as the hotel shuttle bus. Came to the hotel around 10 pm by taxi.. Staff at the reception was not friendly and wasn't ready to give a call to our tour company. Later on gave us a wrong room key. Knocked on door at 11 pm !! a lady came to open the door. Surprisingly she wasn't mad. We had to apologised to her not the hotel staff. Breakfast was ok. limited choices.

"Great Service"

5
30/10/2017

My review is way overdue. I stayed at the Inglewood Best Western Plus hotel in November 2015. First and foremost, I was picked up at the airport by the shuttle. So convenient! I got in too early for check in. I was exhausted after my very early morning flight, and asked the front desk stuff if they would let me check in. They had no problem with that. I was very exited to get free continental breakfast and a nap right away. Room was clean and quiet. The staff is very friendly, polite, helpful. I was picking up my mother at the LAX after a very long flight from Russia. My mom was very pleased and delighted with the hotel. She actually liked it better than my home. LOL.

"NO BUENO"

2
22/10/2017

The hotel staff seemed cordial enough. We were greeted by the overwhelming odor of marijuana upon exiting the elevator. At about midnight our neighbors decided to throw a mini party in their room and they were loud and actually foot racing down the hall. We called the front desk and it took way too long for them to quiet down. I am sure we were not the only ones who complained. Not very family friendly.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stan Dahya Manager

"Loved our stay"

5
21/10/2017

Great hotel! Excellent breakfast . Clean and nice service . Nice parking garage . Eating places in walking distance . Nice pool too . We had 5 people , so a pull out sofa was in our room . We had lots of room - all very nice !

"Great visit"

5
20/10/2017

It was very nice and good employees. I recommend it. A good place in Los Angeles next to airport the a beautiful neighbouring . The room was clear and with good equipment. Breakfast was delicious for the morning and good services.

"Nice"

4
18/10/2017

We booked a room at Best Western Suites Plus Hotel in Inglewood, California for our visit to Universal Studios and we're not disappointed. The hotel is only an uber ride away and it's near many restaurants. It also has free continental buffet breakfast.

"Good budget hotel close to LAX"

4
18/10/2017

We landed in LAX late and needed a place to sleep for the night. The staff was very nice and helpful! We had no issues. The hotel is extremely dated but it didn't affect anything. The breakfast is great and the airport shuttle is awesome. The room was large and had plenty of room or all of our stuff. Couldn't ask for anything else with it being so close to the airport. It is on a busy road but we were too tired to even notice the road noise.

"Best Western overnight experience"

4
14/10/2017

The Best Western Plus Suites Hotel, once we got into a room (long check-in process with one staffer on the desk and six or seven people checking in all at once) was quite good. The room was clean, large and well-appointed. No problems other than having to initially change rooms because the first room we got smelled heavily of smoke (it was supposed to a no-smoking room!) and then the keys didn't work on the second room we got, but after getting the keys reissued, pretty much everything was excellent.

"Very satisfied"

4
14/10/2017

This ended up being a last minute booking due to changes in travel plans. We experienced a great stay, our room was very clean, hotel close to eateries, gas stations & freeway. Would certainly stay again.

"Budget friendly with great staff"

4
10/10/2017

This is a great option for a quick, affordable stay. My guests and I only stayed one night. Upon arriving they did tell us the elevator was out of service, but there were workers who assisted us in carrying our bags to the room. By the time we went out and came back around 2am, the elevator was fixed so that was really convenient. The room was fine, we had 2 beds and the sofa bed. The room was clean. We were pleasantly surprised by the breakfast. They had a lot of options even though it was a continental breakfast. I loved the fresh fruit infused water in the lobby. Thanks to Iris for allowing me to add my Best Western points. We took the shuttle to get our rental car and it was fairly easy. The shuttle ran on the hour so we just waited for it. The hotel is very close to the airport! We didn't use the pool or hot tub but I did check it out and it seemed nice. It's small but a great addition to a budget friendly hotel. I would definitely stay here. No frills but not needed for just a one night stay.

"Run down hotel"

2
09/10/2017

Conveniently located close to LAX. Hotel needs to be remodeled or could use a face lift. I was expecting more for the price paid. Breakfast was not good. Bed was comfortable, elevator was dated and slow. They will charge you to park your car at this hotel.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Juan, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stan Dahya Manager

"Excellent Hotel with Excellent Service!"

5
06/10/2017

We stayed at 10 Hotels on our US trip and this was definitely the best Hotel of them all. The service was second to none and the facilities were awesome. The rooms were large, clean and tidy. Special mention to Geeta who went above and beyond with her customer service. Great Hotel and would definitely stay here again.

"Tired and in need of a makeover"

3
05/10/2017

First the good news: the staff tried hard, the room was comfortable and the complimentary breakfast was satisfactory—lots of options and pretty good quality. Then some challenges: We arrived at the hotel, which looks a little faded and is in a marginal neighborhood, after a 13 hour trans-Pacific flight. The lobby was dark and dated and a sign on the check-in desk indicated the elevator was broken. A staff member was assigned to help us get our bags up to our room but when we opened the door with our key there were bags, shoes and clothes scattered around making it clear the room was occupied. The staff was apologetic and found us a different room quickly, but it was a jangly start to our visit. As I described, there were some good features, but I'd look pretty hard for alternatives before I stayed there again.

"Close to LAX"

5
03/10/2017

A little time off and needed close location to LAX and beaches without breaking the bank. Room was good and the staff was helpful. Breakfast was standard. the bed was OK, room was quite. I will be back next time in the area. it was 20 mins to the beach.

"Very old looking hotel."

2
30/09/2017

Was not satisfied, smell of room and the carpet was very old. Bed not comfortable . The hotel lobby look like it has not been updated at all it feels like the 1980's. Elevator late at night was super slow took forever to come down.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Sonia, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stan Dahya Manager

"Great location and facility for business"

5
28/09/2017

All of what we come to expect from Best Western plus the room has extra space for a sofa and coffee table. Nice lobby area we used for interviews, staff very accomodating. We drove, has free parking for one vehicle which is good this close to the airport and if we decide to fly they have an airport shutlle. Nice outdoor pool too although we did not get a chance to use it

"Very convenient"

3
27/09/2017

Very convenient for LAX, within a block of I405 with free overnight parking underground. Rooms were standard BW type with decent bathroom. Breakfast was a bit underwhelming and the airport shuttle is only hourly, which may not be convenient for everyone. It's a bit short of dining options nearby without a short drive. I ate at the Mexican place next door, which was enthusiastic but unlikely to trouble the gourmet guides to the city. I wouldn't want to walk more than a few yards on Century after dark.

"Great service"

5
26/09/2017

Room great, service and personnel outstanding (I authorize Front desk clerk (Iris) a Million Dollar raise...She was Great. Full breakfast, juice, various types fruit/vegetable water was excellent. Location to LAX Airport/Rental Car was close lest than 20 minutes away.

"Just So-So"

3
25/09/2017

Not in the best part of town. The Jacuzzi tub was in the kitchen, did not like that. The shower head was wonderful! There were no screens on the windows, so you couldn't leave the window open. Was decent for the price, but would spend a little extra next time and go somewhere nicer.

"Great Hotel, Iffy Location"

4
24/09/2017

Everything about the hotel was excellent quality, the shuttle, the staff, the breakfast, the comfy beds. We had a room across from the elevator and near the ice machine and I was afraid the noise would keep me awake but it did not. The hotel was very quiet and clean. The only drawback is the surrounding area, which is scary to say the least. We try to get our 10K steps every day and didn't go far on the street before turning back. So if you only need a close airport hotel with a decent shuttle, then stay here, but if you plan on going out and don't have a car, it is probably better to choose one in a more gentrified area.

" Excellent service and location"

5
20/09/2017

We arrived at the hotel after a 13h flight and the greeting could not be better. The man at the desk, Alan, was kind, fast and helpful doing the check-in. Maybe the hotel needs a renovation but the people that works in there deserves the best!! Location is great and for being that close to the airport there's is almost no noise at all.

"Best place to stay LAX Layover"

5
19/09/2017

Allen was utterly amazing after travelling for over 25 hours on a flight from Asia and having a layover in LA. Allen welcome us with a smile making us feel at home. He provided us with a great direction on where to get good food. My partner birthday was that next day and he went out his way to ensure provide great customer service that her birthday was special. Allen is a perfect example of a great Best Western employee. Our shuttle driver was kind and super helpful, the service from Best Western Plus LAX Airport was outstanding. As I Best Western Loyal Customer this place did not disappoint.

"Fantastic staff"

5
16/09/2017

We only stayed here because if the location. This hotel does it well. They assisted me in getting my rental back with a return ride and a shuttle early for the 7 a.m. departure at LAX. Our room was fine and the staff was better.

"Clean hotel, let down by location."

3
16/09/2017

The room was very clean, everything worked well. The staff were excellent and very helpful. Breakfast was below average, small selection of hot items and small selection of cereals, I would classify it as very basic. Sadly I think the location lets it down, there were times we encountered homeless people sleeping in the stairwell as it was easy for people to walk into the hotel off the street. The walls and ceilings did let a lot of noise through. The location is not viable for walking around in the evenings, there aren't any great places to eat, but it is a great location for a flight out of LAX.

"Good Hotel to estay near the Airport."

4
15/09/2017

Nice Hotel. Have Pool, its near the Airport. The breakfasts is good for the price that you pay. 10 dollars extra per day for Parking in the Hotel its accessible, not like another Hotel in LA thats is expensive to park. The Rooms are good. Its a nice option to stay 1 night and be near the Airport. Better if you arrive in the afternoon, or leve in the Morning.

"Excellent hotel for the value"

5
13/09/2017

The rooms were spacious, attractive and clean. The staff were congenial and very helpful. The breakfast was good and plentiful. The free van service to LA airport was timely. I would refer this hotel to others.

"My stay"

4
13/09/2017

Nice hotel. Rooms was spacious, clean and had everything you could think of. Parking area for registration is very small. It must be real fun when really busy! The gratuitous breakfast was very good. Nice size selection. They offer a shuttle service to LAX which is very convenient. If you are not flying, you get to avoid the traffic.

"A good layover hotel"

4
07/09/2017

Just looking for a night's stop and this came in at a good rate. Shuttle pick up was there at the airport within minutes. Check-in was all done swiftly and because I was heading off early, the shuttle was organised for the return trip. Iris was friendly, helpful and courteous at reception. Breakfast is served early from 5.30am, but I have to leave at 5am - so a breakfast review and that for the other amenities will have to wait. Certainly, however, this hotel ticks many boxes. I liked it.

"very good hotel"

4
06/09/2017

Very clean and comfortable hotel. We enjoyed our stay. Checking in was easy. Breakfast was good with plenty to choose from. I would recommend this hotel as its very close to the airport and the shuttle transfer was included in the price.

"TERRIBLE CUSTOMER SERVICE & DIRTY ROOM"

1
27/08/2017

The lady at the front desk called Geeta or something like that is a dark skinned lady with black hair treated me and my entire family very bad! After complaining about our dirty room less than an hour after we got it she got extremely mad because we called Best Western Customer Service and she kicked our family out. At first she had offered us another room but once she found out that we called customer service she changed her mind and decided to kick an entire family out. We told her to go check our room to check it out for herself and she refused saying that her reviews online where high and that she was sure that our room was not dirty when in reality it was dirty. There was a pair of shoes in our closet, a TON of hairs in one of the drawers and candy wrappers on the floor, and a pill near the couch that might have been a drug. This lady was very unprofessional, and did not know how to handle the situation correctly. She had a terrible attitude and told us that we had 30 minutes to leave our room because she was kicking us out. She got mad and she kicked us out because she was mad that we called customer service. Well, that is what customer service is for! She should be fired because her attitude and manners are just trash. No one with that attitude should be allowed to work the front desk because your business is going to start going downhill if she treats everyone like that. When we called customer service to tell them that she kicked my family out, they gave her a call and they said that she gave them the same mean and rude attitude that she gave us. They have it on file and have bad reviews on her. So she did not just give my family a hard time but she also gave customer service a very unwilling attitude to solve the problem. Do not go to this hotel because their staff is not professional and friendly, and on top of that they don't clean the rooms completely. You should try to find another hotel that treats you better!

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Argelia, It is amazing when one believes he has a good handle on his business and then receives a review such as yours. A review which clearly indicates that we must further the education of certain employees as it relates to attention to detail and the practice of the true customer service. Experience is certainly one we take painstaking efforts to avoid; however, when you consider the many frailties of human nature, they are perhaps from time to time inevitable in a heavily intensive people oriented business such as ours. I assure you that the driver in question will be disciplined and further trained. I do apologize, that we failed to demonstrate our ability to provide the proper levels of service and hospitality. Sincerely, Stan Dahya Manager

"Excellent hotel for an airport stayover!"

4
22/08/2017

Many benefits to this hotel! 1. Location! It's very close to the airport. Literally down the road. No way to get lost going to or from it, if you're driving. Parking is inside. I don't worry about my vehicle, despite driving a nice sports car. They're good about protecting you and your things. 2. Rooms are great! This hotel is at a very reasonable price point. One might expect lower quality, but this is Best Western. They aren't a crappy hotel, so you can expect a good room. 3. Safety! One might be concerned about safety staying close to the airport, given many neighborhoods in this part of L.A. are questionably safe. Best Western is definitely a place you can stay without worrying. Check in and unwind! Early morning flights are murder, no point in fighting L.A. traffic as well!

"Nice Hotel"

4
21/08/2017

We found this hotel to be comfortable for our short overnight stay. It was very tidy and comfortable. The breakfast that was included was typical (waffles, cereals, breads, yoghurt etc.) The only problem we had was finding out how to get the shuttle bus from LAX. Rather than wait at the shuttle stop like all the other hotels. we had to call first from the information phones near the baggage area. Overall, it was good value for money.

"Close to LAX but that is the only good thing "

2
17/08/2017

Close to the AirPort. But that is the only good thing about this hotel. It's old, have carpet all over, the shower didn't work as good as it should. The pool was disgusting! Very dirty and the water was green/yellow with dirt and hair floating around. Breakfast was included. Everything except for the water had sugar in it. I would not recommend this hotel. I'm sure you can find better hotel close to LAX for less money.

"great location to airport"

5
15/08/2017

I had a early flight so i decided to come into the city to be close to the airport. The hotel allowed me to check in with my rewards due to a issue with my card. they also offered my a ride to the airport on there shuttle. The breakfast was great also.

"Nice staff, tired facility"

2
13/08/2017

A hotelier's most important mission is to provide a comfortable sleep experience. The mattress on our bed was lumpy and worn out. Furnishings were equally tired. Staff was pleasant and room was clean, if tawdry.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Michael, Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stan Dahya Manager

"A stopover in LA"

3
10/08/2017

A hotel at the end of the street of airport hotels. Good pool and spa. Old tired rooms and decor. Slow lift. Very average breakfast. Fitness centre in need of an upgrade. Price reflects the hotel in comparison to others closer to the airport.

"Very good"

4
08/08/2017

The hotel staff were helpful and pleasant. The room was spacious, comfortable and clean. It had all the facilities you could need. The bed was comfortable. The breakfast was ok. There were a range of options: waffles, cereal, toast, yoghurt, fresh fruit and bacon and eggs. The shuttle was great. You need to phone the hotel at the airport, but it was reasonably quick to arrive. It leaves on the hour for check out which was fine.

"Great for just an airport layover stay"

3
03/08/2017

This best western plus is a bit older and you can tell in the rooms and hallways, however, it is perfectly just fine for a one night layover stay. We stayed here before flying out the next day and the staff was very friendly and the rooms were clean and decently big. The workout room is a bit older, however, it has a few of the key machines you need. This hotel is probably a 10 minute drive to the airport

"Airport stay"

4
01/08/2017

We stayed here the night before our early morning flight home. Places to eat within walking distance and a shuttle service too. We dropped our rental car off that night and the shuttle picked us up for that as well as a ride to the airport in the morning. Minutes from the airport so no stressing about traffic

"Great Hotel"

5
31/07/2017

Great hotel great service. Check in was easy and fast. Rooms were very clean and bed was awesome. I will use this propert going forward when I'm in LA on business. Don't waste your time somewhere else.

"Decent accomodations for a 1 night stay"

4
29/07/2017

First off - I highly recommend reading the 5-star review by "cfreedma", Nov 6, 2016 - this sums up the experience here at this hotel quite well. This person is clearly an experienced traveler and has his expectations vs reality in check. Then there's the 1-star review by "Brianna O", July 24, 2017, regarding sewage, i.e. "other people's poop... literally filled our bathroom and room..." - was rather, I'll just call it "dramatic overkill" and I err on the side of "c'mon, has nothing bad EVER happened to you in the real world before?" with that one. Inquiring minds want to know - Did you contact the staff? Did they handle the situation and assist you in relocating, either within the hotel or another hotel? Or did they too all run away from all the "literal poop"? So with that out of the way - MY review is simply this: It was surprisingly better than expected. The price was reasonable for a 1-night stay, a Friday night no less. The staff were all very courteous and helpful upon check in, fixing an issue with our key cards and during check out. We did not stay for the complimentary breakfast, nor did we visit the pool, so I won't comment on what I don't know. The room was a lot bigger than expected too. We had a corner suite, with not one, but two big windows to watch the airplanes whiz by. Yes, there's also street noise, as it is right in front of a busy intersection, and the airport is a mile away - do the math. I also saw the "room service" menu - if you read it right, it's not provided BY the hotel, it's provided by a service provider TO the hotel... but there's a fridge in the room, bring your own snacks if you need to eat in a pinch. There's also a Panda Express and El Pollo Loco across the street. The room is interesting: The bed is very comfortable, sheets are clean, and pillows are just the way we like them, not too soft/flat, not too hard/tall. Yes, the decor is outdated, but if you look at it the right way, it's like visiting a hotel museum like "Rooms of the 80's," so no complaints, heck, it was almost entertaining to take it all in. Dang that wallpaper person knew what they were doing, all those lines lined right up perfectly, even the seams! Also to note, everything worked as expected; lights, TV, remote, phone. The single-serve keurig-style coffee machine is great, MUCH better than other ones we've used in other hotels. While we drink ours black, if you want "fresh" cream, I'm sure you could get some from the staff, or downstairs at the breakfast space. The bathroom is also a nice size, very clean and dare I say it? We had absolutely no issues with "other people's poop" visiting us (do I hear a collective "whew" here?). Plenty of nice clean towels, and bathroom essentials (soap, shampoo, etc). There is on-site, underground parking for an additional $10 a night, a steal compared to the swankier hotels. Not sure about long-term parking - best to ask. They do offer shuttle service to/from the airport - but no where else, just so you know in advance. Uber worked flawlessly for getting us to/from our event at the Forum. All in all in a nutshell: Better than expected, a reasonable rate for a decent 1-night weekend stay, all with a comfy bed and helpful/friendly staff.

"A mixture of good and fair"

3
28/07/2017

Clean hotel and room. Great staff. OK breakfast, but not a lot of places to sit near the food. Overpriced for the area. Parts of the hotel were nicely decorated and other parts hideous and old. Remote was broken and we were too tired to go down to the lobby to replace. Only stayed there one night.

"Sewage filled our room from sink! Sewage in halls!"

1
25/07/2017

Check in was rough to start with rude staff and an odd smell with very wet carpets in the hall and room. We soon learned why when 2 or our 4 rooms our group rented had SEWAGE filling the sink and poop from other people literally filled our bathroom and room. We could not run away from the hotel fast enough! Save yourself the stress and the disgusting health hazard of this hotel. Not sure how they can even legally still run with such filth and health risks to customers! EWWW!! Do NOT STAY HERE!

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Brianna, It is amazing when one believes he has a good handle on his business and then receives a review such as yours. A review which clearly indicates that we must further the education of certain employees as it relates to attention to detail and the practice of the true customer service. I have instructed our maintenance department to have more frequent checks for all bathroom vanity's from over flowing, as such was in your case. I do apologize, that we failed to demonstrate our ability to provide the proper levels of service and hospitality. Sincerely, Stan Dahya Manager

"Excellent hotel near LAX"

5
25/07/2017

Fantastic location near the airport. Super friendly staff. Comfortable bed. Allen at the front desk was outstanding. Free breakfast just off the lobby in the morning. I will definitely be staying here again.

"A great choice for family stay"

5
22/07/2017

We required a last minute reservation in the area and found this to be the best deal within our limited budget. We comfortably slept six adults and one baby with 2 queens and a pull-out for one night in a good size room! Great price, amazing bed/pillows, clean room & friendly staff. Easy access to WIFI. Many food choices at breakfast. It was just what we needed!

"Dreadful"

1
22/07/2017

Old and outdated, silverfish running on the walls and terrible service. Tried to order room service from the menu in my room only to be told they don't actually have room service and no restaurant on site. Definitely not worth the time or money.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Mariana, Thank you for your review. It is amazing when one believes he has a good handle on his business and then receives a review such as yours. A complaint which clearly indicates that we must further the education of certain employees as it relates to attention to detail and the practice of the true customer service. Experience is certainly one we take painstaking efforts to avoid; however, when you consider the many frailties of human nature, they are perhaps from time to time inevitable in a heavily intensive people oriented business such as ours. I have directed our housekeeping and maintenance department to rectify the issues you mentioned. I do apologize, that we failed to demonstrate our ability to provide the proper levels of service and hospitality. Sincerely Stan Dahya Manager

"Great Surprise"

5
19/07/2017

Great value for property. Perfect location for my needs. One of the best Breakfasts I ever had at a hotel. Most important of all was the courtesy of all the staff. Wow. This hotel has a pool spa open from 9:00 to 9:00. The hotel has in door free parking that was great. Many restaurants in the area. If you want to be near the airport this property is about 1 mile away from LAX. The hotel is one block from the 405 freeway for easy travel in the city.

"Nice sizeable room - Airport transfer"

4
17/07/2017

Free airport transfer to the hotel. Easy check in and out. Nice sizeable rooms. Large TV, comfy bed and sofa. Clean bathroom. Free Wi-fi. Small gym and pool. Located across the road are convenience stores and a quite a few places where you can get food. So unlike a few hotels located near LAX airport you don't feel as isolated when staying here. Free breakfast where I got a quick bite before my 9:00am flight. Would definitely stay here again.

"Free Airport and Car Rental Shuttle Service"

4
14/07/2017

We stayed here when we flew in and then again when we flew back out. 2 nights. They provided a shuttle for us when we returned out rental car and then in the morning to the airport when we flew out. They also had rooms with 2 beds and a pull out couch which is hard to find! They had parking for us for the one night that we needed it, it was a tight squeeze but we did it. It was clean and the staff very friendly! The roof top pool is pretty at night!

"Do not expect much on breakfast"

2
10/07/2017

Great hotel setup and nice staff around. But do not expect much from the breakfast compare to hotels around or within Best Western. Personally, I feel that it is not value for money and not to mention they charge $10 per parking too.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Tuck Thank you for review for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stan Dahya Manager Best Western Plus Suites Hotel

"Quick Overnight"

3
09/07/2017

Spent one night for airline connection purposes. It's o.k. best feature is that it's very close to the airport, not five minutes away. My room was very noisy but the room was clean and has the amenities you need.

"Good Stay"

4
07/07/2017

Good hotel close to airport, pool and jacuzzi are small, overall stay was nice, gluten free options if you ask the kitchen staff: that was an added plus, fitness room is also a tad small, can't say I would not stay again

"Nice, clean, friendly & neat airport "

4
03/07/2017

The hotel had nice clean rooms that were large enough to have a real sitting area. Beds were comfortable and clean. Bathroom was a good size and appeared to be clean as it smelled clean too. The rooms are big enough for 4 people to be comfortable. Our first room smelled like it had been freshly painted and the smell was overwhelming so we asked for a new room. The staff quickly placed us in a nearby room that had been updated too but didn't have the paint smell. I would definitely stay there again.

"Nice room to get some work done."

4
29/06/2017

Got a nice room for getting some work done with enough room to stretch out. Internet was a bit hard to log-in, but worked fine after a couple of tries. Primary feature catching my interest was being near the airport and having a shuttle to and from it. That worked great. Staff was excellent.

"Well located, needs refurb"

3
29/06/2017

Awesome check in, with fun staff and great restaurant recommendations. Common areas need work, especially the elevator and hallways. Excellent breakfast and super fast checkout. Staff was always pleasant.

"Personnel made up for tired looking hotel"

3
27/06/2017

Would stay again because personnel were very pleasant and helpful. However, hotel needs serious upgrading.....carpets were old and tired looking, only one elevator and very slow. during my visit, there was also repair being done to the street right infront so it was difficult to cross to get a quick bite.

"Great price and very convient airport shuttle"

4
27/06/2017

The place was clean, the breakfast was good, and the shuttle was so quick and easy to the airport. I definitely would stay again. The hotel is older, but still well maintained. We hung out at the pool and watched airplanes arrive at the airport.

"Best Western Plus Suites Hotel in Inglewood was excellent"

5
27/06/2017

The room was very spacious and comfortable. The hotel was close to LAX (the hotel shuttle took 10-15 minutes on a Monday morning). The staff was very nice. There were several low-cost ethnic restaurants nearby.

"Super hotel"

4
22/06/2017

Great service, and location. Staff were very helpful when we needed to change type of accommodation. Rooms were spacious and equipped with all necessary amenities. Only complaint, bed could be a little more comfortable.

"Bad odor at Bathroom"

2
22/06/2017

A nice and clean room but the constant odor at the bathroom make it uncomfortable to use the bathroom all the time. During power outage at one time, this hotel has zero emergency light and at least one or two the Exit sign don't even lit up. not sure how it pass the city hotel inspection? High risk hotel during power outage!

"No PBS stations"

4
21/06/2017

Difficult to understand how in LA with two PBS stations, the channel selection had none. Room clean and comfortable. Head door needs to be tied open, difficult to keep from slamming. Nice that a bag breakfast is provided if one leaves prior to the complumentory breakfast ones.

"Just OK"

3
21/06/2017

No real problems except maybe the slowest elevator on the planet. Hotel was not awesome but wasn't bad either. Just fine for a one night stay before a flight. The pool/spa closed awful early at 9pm which doesn't really give you much time to have dinner and do anything else if you want to take a dip which was unfortunate. I'd stay there again if it was the best price in the LAX area but probably wouldn't book it if there was anything else with a brand name that was cheaper or the same price.

"Affordable"

4
20/06/2017

Although the furniture in the rooms are outdated it was a great deal! Very clean rooms! Booked this room last minute but was very pleased. Breakfast was really good a lot to choose from. I can say there is nothing I have to complain about other than the road work going on in front of the hotel.

"Average at best"

3
13/06/2017

Overall average hotel and over priced for what you get. It is in a part of town that appears relatively unsafe. They lock down at 9pm and you need the card to get in and out of the property. Staff was ok but not the best service I have experienced. I recommend staying closer to LAX if your travel plans take you there.

"excellent"

5
12/06/2017

excellent stay, excellent staff, excellent rooms and amenities. Would highly recommend this Best Western to others. Everyone was very accommodating and friendly. Rooms were very clean and supplied with everything we needed.

"Ok for a one night layover"

4
11/06/2017

My family had an early AM flight to Tokyo so we all flew in the evening before and stayed here for the night. The hotel was great for this purpose. The downside to this hotel is that there are limited dining opportunities in the nearby area and the hotel shuttle to the airport only departs at the top of each hour. You must make reservations at the front desk to insure that you can get on the shuttle at your desired time.

"Hey Cali"

4
10/06/2017

$10 parking, nice front counter staff, excellent and clean area for breakfast. Fruit infused water all day in the lobby. I needed a heavier blanket on the bed, I was cold while I was sleeping. Also, the construction outside was not fun to navigate trying to access or exit the hotel. The room was clean and roomy and the water pressure was fine in the shower.

"Good service is not enough"

3
29/05/2017

The room doesn't have good sound proof, next door was very noisy with kids pass 10pm. The beds do not have good quality sheets and comforter. Pillows are good. Carpet was dirty, my white sock turned black after walking on it. Service is really good. Shuttles runs fast and very nice.

"Close to the airport. "

3
23/05/2017

This hotel is very close to LAX. They offer a shuttle service, however they won't book you in ahead of time. I don't live in the US, and so it costs a lot of money to make calls using my phone. I called the hotel several times from the airport and each time I was put on hold. I finally gave up and took at taxi. Taxis from the airport are a minimum fee of $19.00. So make sure you are prepared to pay that if you can't get through to the hotel. The area where the hotel is located is sketchy and doesn't feel very safe. I wouldn't want to wander around at night looking for a place to eat. The staff at the hotel are super friendly. He continental breakfast was decent. He hotel is old with a very very slow elevator. If you are looking for a place to stay close to the hotel, it's OK here. The beds are comfortable and the room is fine. All together it was an OK stay. I do however thing it's a bit overpriced.

"Pleasant Experience, only a few glitches"

4
21/05/2017

The airport shuttle driver was friendly. (Be sure to call hotel for your pick-up at the airport.) The front desk clerk was very accommodating with my requests. The hotel has four floors but the elevator seems to run slow. The room was very clean and the bed was comfortable; I slept well. There is road construction on W. Century Blvd., so driving in the area can be frustrating. The continental breakfast offered a variety of hot and cold choices.

"Not fancy but great for a brief stay"

4
21/05/2017

This was nothing fancy, but I would recommend it for a brief stay. The staff is very friendly and efficient. Clean room, comfortable bed and pillows. The room had a fridge, microwave, coffee maker, hairdryer, safe, ironing board, desk, and a decent size table and 2 chairs. The bathroom was pretty nice, with a large counter by the sink, marble-style tiles on the floor, and a bowed shower curtain so it doesn't stick to you. I noticed that there was a hot tub with a lift chair for those with a disability. There are nearby restaurants, and (luckily for us) one even delivered late.

"LAX flight"

4
18/05/2017

I was very happy to spend $20 more to stay near LAX instead of 10 or more miles away to deal with world famous L.A congestion traffic.This hotel soundproof very well,did not hear any airplane noise at all.Rental car return just less than 1 mile away,hop on the shuttle bus,within 1/2 hour you are at LAX lobby without dealing with traffic stress.Across the street, had a good meal at Panda Express,and found more times to rest.Hotel room is large and comfortable,next time I would stay on top floor to stay away from upper floor room walking noises Free breakfast was very good with many choices. We had a good stay.Strongly recommend this hotel if you want stay close to LAX and CAR rental companies.

jason1952, Manager at Best Western Plus Suites Hotel, responded to this review
Dear Tony. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stan Dahya Manager

"Except for location a good average place to stay"

4
17/05/2017

Have stayed at this hotel many times going and coming from flights out of LAX. The lobby is inviting. The continental breakfast always includes hot food: usually eggs, sausage and bacon along with make your own waffles. Parking is limited but safe. Rooms are always clean with refrigerator, microwave and coffee pot. WiFi is free. Hotel shuttle service is every thirty minutes. Location is just east of the 405 frwy which means the neighborhood is a little run down but we have walked it in the day time. Across the street are several restaurants including El Pollo Loco. We often recommend this hotel to friends.Elevator is a little slow and older then most.

"Service Plus!"

5
17/05/2017

Staff went out of their way to accomodate us upon arrival. We had been in air travel delays or planes for 21 hours without food or water for the final 6 hours. Staff opened breakfast area at midnight for us so we could get food and arranged for additional water bottles to be delivered to room. Their caring and responsiveness was way beyond expected!

"Happy!"

5
16/05/2017

Great room, beautiful furniture and lamps, great bed, nice bathroom, clean, neat, and very well equipped. Very convenient location, indoor parking, easy. Good breakfast, Friendly, professional, excellent service from everyone. Super value at these rates! Thanks, Best Western!

"Getta at the front desk was awesome!"

4
13/05/2017

Very good hotel is a not great neighborhood. Perfect for the night before an early flight from LAX. Underground parking is tight. Airport shuttle is included. Very good hot breakfast included. Comfortable bed and pillows.

"An Absolute Gem near LAX"

5
11/05/2017

This hotel exceeded all my expectations based on my unfavorable past experiences at Best Western properties. The accommodations are fantastic...the lobby, the breakfast area...to include the selection of items offered, the room....which is very roomy and has a lot of area to store and place items....all fantastic! The nightly rates are pretty amazing too. I normally stay ant the Hilton down the street when I'm in town for business....I think now I'm going to be staying here. Great job Best Western!

"Great Place to stay"

5
09/05/2017

I stayed at this Best Western Plus Suites Hotel April 29th 2017 and really enjoyed staying there. It's a good location and the breakfast was awesome. But best of all was the folks that worked the check in desk. They were awesome folks especially Iris who was so helpful to us.

"Amazing Staff, clean hotel"

5
07/05/2017

Our family stayed just for one night before catching a flight and could not believe how courteous the staff were. They even sent the shuttle to the rental car company to pick us up after returning our vehicle.

"Best Place Near LAX with SHUTTLE service"

5
05/05/2017

This hotel is best on my list. Location excellent. Shuttle service runs all the time and are caring and helpful. Very close to LAX, and the room was QUIET!!! Will stay here again and again as we need to fly out of LAX, no question about it. Located near good fast food places, clean, new bedding, super clean bathroom. Cannot beat this place for the price either. You do get what is expected of a Best Western Plus for your money. =) Happy camper, local Californian.

"Good"

5
24/04/2017

Went for family vacation.. The room was comfortable and the location was good.. breakfast was good and they had plenty of food everything was clean. We asked for food recommendations and were told to go to rally's we went to rallies at 1 AM and our food was stolen.. kinda funny

"Very Helpful Staff"

4
22/04/2017

Breakfast was really good and the staff was very helpful giving us directions around LA. Did not appreciate the charge for parking even though I encountered it before...I've also not returned to those hotels again.

"Very good for the cost"

4
16/04/2017

Large rooms. Great staff...only thing is that smoking and non-smoking rooms are in the same floor and the hallways smell lousy. Great for LAX or for a one night if driving through southern CA. I would stay again.

"LAX"

5
14/04/2017

Great place to stay in and out of LA. It is right near the 405, and close to both Ralphs and Whole foods (if you have a car). There are also gas stations, nearby. The airport is blocks away, and the hotel has shuttle service. The beds are very comfortable, and there is no street noise.

"Good"

5
13/04/2017

I don't have a review but my stay was great for me and my boyfriend, and I love how the regular staff here at this location always remember me by name! It definitely makes the stay here feel a lot more welcoming!

"Great stay!"

5
10/04/2017

All was clean, staff was friendly. We loved having the free shuttle to and from the hotel along with breakfast included. The waffles were excellent, the eggs not so much. We would definitely stay here again.

"like home Hotel"

5
10/04/2017

feel right at home - service, sleeping & eating.Friendly, courteous, informative employees. Aided with Tours and Private getting around the City. Helped with computer printouts for shows. Comfortable bed, great TV, heating/ac worked awesome.

"Airport is near by"

4
27/11/2016

Pleasure trip coming off a cruise. Took taxi cab from San Pedro to this BW.. They provided a shuttle to the airport the following morning which was neat. There are a few eateries across the street., but not a large choice

"Jha2 nov 2016"

5
18/11/2016

Great place..close to airport with free and timely shuttle..comfortable and clean accommodations ... The complimentary breakfast is a worthwhile offering, continuously restocked and kept clean. excellent wifi The staff are courteous, competent and caring: Names known.. Front desk..Jo, Geeta, Iris Breakfast.... Silva, Martin Names not known Rooms, general maintenance.. Well maintained...no complaints..they also are quite flexible on timing, to allow guest some latitude.. Lobby, hallways, grounds and garage...always correct! Shuttle drivers...very helpful and pleasant...

"Courteous staff/Poor Accommodations"

2
17/11/2016

All of the hotel staff we came in contact with were very helpful, courteous and smiling. We were able to check in early, the shuttle picked us up from the rental car return and delivered us to the airport on time in the morning. Unfortunately, the hotel room had a very strange odor, the mattresses were saggy, the bedding was minimal and old, and the hotel was very noisy. It sounded like the people above us were running laps the entire night.

"Good for the money...."

3
16/11/2016

Remember, it's a best western! So grading it on that curve makes it a good hotel but it doesn't compare well to the more expensive chains. I wish they didn't charge for parking or that their shuttle ran more than on the hour in the AM. For a single night it's OK

"Jha from NJ"

5
15/11/2016

10 years stayinng at this place, and the experience remains exceptional....staff, complimentary breakfast, guest room cleanliness, ...excellent wifi service. It's a perfect place at a very reasonable cost

"Surprisingly nice hotel near LAX"

4
09/11/2016

Stayed one night on a stopover and was pleasantly surprised. We phoned for the shuttle and it came fairly quickly. The front desk staff were pleasant and helpful and asked right then about return shuttle and wake up call. The room was spacious and clean and the included breakfast had hot food and was ample. Would definitely stay here again.

"Well appointed hotel near LAX"

4
07/11/2016

This is a very nice Best Western Plus hotel. The price has crept higher and higher of late so I may not stay here again but it has all I need for a comfortable stay. Their cancellation policy requires a 24 hour notice to cancel which I don't like but can live with. Parking under the building is a bit tight, but acceptable. The rooms are very comfortable.

"Great value for the money"

4
06/11/2016

we stayed here one night as a stop over and all ok, this is a modern hotel with all facilities and although the staff not that friendly when we arrived the shuttle to airport is free and works well. the room was very large and windows good so no noise. a few shops near by and we ate at the Mexican just a few steps to the left of hotel where the food was basic and not that good. The hotel has everything you need for a few days stop over but i would not stay there any longer that that. I would book this hotel again for a stop over as the price is good and the rooms clean and had everything we needed but staff not that friendly. Breakfast was included and was good this hotel is near the airport about 15 mins and there is a few shops near by that are handy to get supplies. we also stayed at the comfort inn aver the road a few weeks later but not as good as the best western. all in all i would reccomend this hotel for a few nights stop over as it was good value for the price and the internet was good.

"Budget but extra"

5
06/11/2016

I have stayed at more LAX hotels than I remember. These included the budget variety as well as those decidedly upscale.So I check in to a budget with different expectations and it is based on those expectations that I am highly rating Best Western. In other words it exceeded those standards and expectations for a budget motel. First of all you need to phone the hotel upon arriving at LAX. Yes, most of you do anyway, but many of the hotels have shuttles than circle continuously and I often do not bother phoning. But with Best Western you do. Also the shuttle leaves the hotel only on the hour which may be an inconvenience depending on your flight time. The hotel is in the budget section of the LAX hotel row, past the more upscale variety but still quite close. So first of all I have to commend the service provided. The staff goes out of the way to be helpful. I was asked when my plane was leaving. 30 minutes after getting to my room I was phoned and asked if everything was okay. Without asking I was given an extra hour to check out when it was clear that my plane only left in the afternoon. So there are definitely pluses for that. The room itself is large, clean and comfortable. The capsule coffee machine offers better quality coffee than the more standard (though it would be nice if there was something besides powder chemical creamer for those who don't like to drink their coffee black). The toiletries are also more upscale than one would expect in a budget hotel. Like many other budgets, breakfast and wifi are included free of any extra charge. Breakfast is the expected budget fare though even here the yogurt offered is better than what most budgets offer at breakfast. Prices are comparable to the other budgets of the area. One small minus. The hallways have a faint disinfectant odor. At least I thought I smelled this. The rooms however are odor free and why would you be spending any time in the hallway. Overall the best experience I have had at an LAX budget and good for the standard overnight experience.

"Close to Airport"

4
31/10/2016

If you need to stay close to airport because of an early morning flight to catch, this is it !!!!! look no further. This hotel is good for travellers with little time to spare enroute to the airport, without the need to face heavy traffic. I love this hotel for it's quietness in the surrounding areas, spare for the constant landing of airplanes. Hotel provides breakfast, which is a bonus.

"Not for a light sleeper"

2
30/10/2016

Had a room near the elevator, so expected some noise but could hear everything - worse yet, the ceiling above us creaked loudly any time anyone took a step upstairs. Woke up too many times to count. This problem accounts for the two star rating - the rest, room etc; was a four star Staff were efficient and polite; breakfast was good (ususal); ate at the Mexican restaurant beside it (very good); pay parking; beds were very comforable; room clean and modern; lobby very nice; free wifi

"Very Nice Hotel; OK Location"

4
30/10/2016

This Best Western was very good--nice, clean rooms, and helpful and courteous staff. Location is convenient to LAX, and the hotel provides free shuttle service. The only drawback is the area around the hotel is just OK--not sure it would be safe for walking at night to get something to eat (and there aren't many choices for eateries in walking distance from hotel).

"Having stayed there I'd do it again"

4
27/10/2016

Unable to contact them on the courtesy phone to get their shuttle bus from the airport. Check in was easy and receptionist pleasant who without my asking gave me a package which had been posted to them several days before. Good indication of their efficiency. Allocated room 312 which was really quiet and comfortable. Reasonable choice for a self-service breakfast but let down by paper plates and plastic cutlery. The reception staff were very helpful with advice on transport and booking a trip to the Getty Centre. Special mention for Geeta who always welcomed us with a smile and pleasant greeting. The return trip to the airport was on their shuttle bus with a very helpful driver who loaded and unloaded our bags, knew exactly which terminal we needed for our flight and advised us where to find the checkin desks. All in all we made a good choice to stay here for two days and will return here when next in L.A.

"Lovely and Comfortable"

5
25/10/2016

I was totally pleased with our stay at this Best Western. The staff was so helpful and efficient. They made our stay very pleasant. The hotel is very clean and the rooms have really great space. I loved the pool. The breakfast was great and the flavored water in the foyer was my favorite. Totally will come back.

"Remarkably quiet"

4
22/10/2016

I didn't know what to expect here- first time to this hotel. I was pleasantly surprised, as the front desk was especially helpful and friendly (Especially Geeta!). The rooms were nominally clean, but the wallpaper was peeling in the bathroom. What really amazed me was how quiet it was. It's on a main street, busy all night, and very near the airport, but once I was in my room, I couldn't tell at all. That was an absolute delight as I'm a very light sleeper, and I was just getting over pneumonia. Breakfast left a little to be desired- simple and routine by BW standards, but I would have expected the sausage patties to be cooked a bit more and less "steamed". Real cream for the coffee was hard to find, and I would hope that they would add it to the regular offerings. But considering that the coffee itself was above average, and the rest of the breakfast was pretty good, I've no complaints. I will be staying here again. Good location, quick, clean shuttle to and from the airport, and exceptionally friendly staff. Thanks to all who made this a nice evening.

"Great property, Great people."

5
20/10/2016

We spent the night at this Best Western when we were on unable to get out of LAX to Honolulu. What a great find! Though their shuttle was unable to to pick us up, Geeta quickly dispatched a shuttle from a sister Best Western. Problem-solving at its best! Also, hats off to Jose, the shuttle driver, for being a great guy, and getting us to the hotel in short order. Even though we were bummed out that we did not catch our flight to Honolulu we were warmly greeted by Geeta, Ynai and Iris upon check-in. Their friendly demeanor quickly put us in a better mood. The room we were assigned was a pleasant surprise. It was spacious, clean, and quiet. Another pleasant surprise was that there was a great Mexican restaurant just next-door. After refreshing ourselves with drinks and a good meal, it was off to bed for a great night's sleep The next day we quickly checked out, took the shuttle, and went on our way to Honolulu. We will definitely stay here again when we have a layover at LAX.

"Boot camp graduation"

5
17/10/2016

Beautiful room clean great view staff was excellent on-site restaurant was a very pleasant pleasing place to have breakfast would recommend it to all my family and friends look forward to going back and spending more time

"The best service all the way"

5
16/10/2016

From the management to the maid service 6stars ?????? I would definitely be staying here more often I'm a diamond member so they treat you as such thanks for being the best Bestwestern in Los Angeles for real

"Close to Airport"

3
15/10/2016

Pros: 1) Staff are helpful and wonderful. 2) Maximum 4 floors. Room is nice and big. 3) Free Wifi, Breakfast area is small, acceptable varities, nothing fancy. Downside: 1) Only ONE elevator servicing all guest + housekeeping staff. 2) Washing machine (1) + Dryer (1) on level 2, so need to wait for your turn. Machines are coin operated. 3) Far from malls - Best to take UBER.

"New favorite hotel in LA "

5
15/10/2016

First experience staying at this hotel. Location and amenities are just perfect. Front desk personnel ready made a wonderful impression on us. So accommodating and friendly. Plenty of parking in the hotel parking facility. Then up to our room, wow. Large tv, comfortable couch and bed, and it was very clean. I like a very cold room when I sleep. I actually got cold. When I changed the temperature the air conditioner adjusted immediately. Shuttle to the airport was on time and courteous.

"cruise"

4
11/10/2016

Needed a hotel close to airport prior to a cruise. was able to book at best Western for a good rate. It was conveinient and suited our needs. There was avery good mexican restaurant 1/2 block from the hotel. The shuttle service was good. Would stay again.

"Great night at Best Western"

5
06/10/2016

We stayed at the Best Western Inglewood on our last night in USA following a road trip. We were flying out the following morning. Everything was excellent. They picked us up from the car rental and in the morning took us to the terminal. Lovely hotel and great staff. Wish we had been there for longer. Many thanks. If you are flying in or out of LA this is the "Best" place to stay.

"good location"

4
03/10/2016

good hotel in great location for return car hire and lax,only down side the area surrounding it is not very nice.Geeta at reception was particularly nice an very helpful.Breakfast was good ,buffet style with a few hot choices can get busy though.

"Great hotel for an overnight stay"

4
25/09/2016

I needed a hotel to stay overnight in the proximity of LAX and the car rental return point. This is an excellent location, its just a few miles away from Alamo (my car rental provider). The hotel has its own parking garage (cost $10 p/n). The room was spacious and comfortable and had all the facilities I needed (fridge, coffee machine, nice bed and shower, desk and great WIFI. My room had also a small living room section. The TV screen size was big, but the tv signal was analog and of poor quality. There are plenty of restaurants nearby for dinner. Breakfast was included and was good. The price is relatively higher than other hotels I have stayed during my three weeks California trip, but this is probably due to its proximity to LAX.

"Rude staff"

3
23/09/2016

Never have I met a more rude staff,they act like they are doing a favor allowing you to stay there..be wary,if like me your business holds u over a day or two..they will lock u out of your room,denying your partner access until you come in for them to decide if you can hold over..and when you do arrive in the evening they choose to throw you out..we had to rellocate to a nearby property

"Always a reliable and friendly hotel"

5
20/09/2016

This is a great hotel base when staying in LA and / or transiting thru LAX. If you need to get onto the freeway it is quick and easy, if you need to go shopping for necessities there are those close by. There's a pretty cheap coin laundry two minutes walk away, a 24 hour convenience store, even a liquor store just across the road if your liver is feeling lonely. The rooms are spacious and comfortable, and the staff are happy to help day and night. This is my go-to hotel travelling in and out of LA. If you've got a late-night flight the charge per extra half day stay is very reasonable. Covered parking is secure and always available in my experience. A motorcycle-friendly establishment too when on 2 wheels instead of 4. And a nice compact sunny pool.

"A visit to Beverly Hills"

5
20/09/2016

On the way to Unforgettable Smiles Dentistry, we stayed here. It is a clean Hotel with great prices. We were taken care of at the front desk by Nancy & Joselin. They gave us recommendations and places to go for dinner. We felt at home with them.

"Best for the price!"

5
18/09/2016

The hotel was clean and well maintained. Their pool and spa is a good place to watch the airplanes come into LAX and to watch the sunset. The staff is helpful and friendly and I would stay here again.

"Good Airport Hotel"

4
13/09/2016

It's a good hotel, I enjoyed the stay very much because the room was very comfortable and the breakfast was very diversified. I had bad luck that during my stay there were construction works on the Century Boulevard and that was annoying but this has nothing to do with the hotel.

"Excellent customer service!"

5
11/09/2016

I had the chance to stay in this hotel back in October. While the hotel was pleasant the service from one particular front desk clerk was amazing. Nancy greeted me like we were old friends. She knew we were coming in for a corporate meeting and recognized me. I am in the hospitality industry and by far she is one if not the BEST of the best. The next morning she was back at work again and recognized me by name. I even told her if she ever wanted to relocate to TX she was welcome to come on down. I travel to the area once a year for an annual corporate meeting and look forward to staying in this hotel again. They truly understand what good customer service is thank you Nancy!

"Stop over. "

3
09/09/2016

We missed our flight and had ti stay one more night to catch next day flight. Nice and value for money for a big family when want to stay close to airport for a stop over. We stayed in 2 queen bed and 1 sofa bed room. Room was clean. They have a small parking. If you are coming in a big suv, parking will be very tight. Good for us we came in mini van.

"Best Western room"

4
08/09/2016

Our room was more spacious than we expected & we were pleased with the shuttle service from & to the airport. The receptionists at the front desk were very personable and very helpful in recommending places for us to have dinner. However, the breakfast was truly awful.

"Vacation"

4
06/09/2016

Staff was friendly and helpful. Breakfast was good. Room & hotel was very clean. Safe parking garage. It was 10 to 15 min. to the airport. The area was a little busy and not much to look at. Would stay there again.

"A Good Base in LA"

4
05/09/2016

The location of this hotel is very near LAX which makes it a good base when staying in Los Angeles and making trips out via LAX. Vehicular traffic in LA is unpredictable and best to stay clos to airport so not to miss flights. Location of this hotel is also near rental cars. Staff are very helpful on guest needs. Special mention to Geeta and Billy on the front desk. Airport Shuttle is free. No problem with wi-fi. Breakfast is good.

"Great Stay for Business Trip"

5
27/08/2016

I drove down from SF Bay Area with boxes of files for one of our customers in Culver City (my wife flew down the day before to do bookkeeping work), so we needed a convenient overnight place to stay before the 384 mile return drive back. The reviews, alone sold me in our choice, but the experience exceeded my expectations. Although next to LAX Bradley, our room (actually a mini suite) was quite and comfortable, well-appointed and furnished; bathroom, Large, great towels, Great Shower; Coffee maker, sofa, comfortable bed, all excellent. Breakfast was serviced well, quality of selections good, and despite the large crowd of guests, we found room in the reception hall with comfortable tables and chairs near the restaurant. Basement Parking: convenient, safe, worth the $10 fee!!

"Helpful in time of need "

5
16/08/2016

Due to missing a connecting flight to Aus due to an American Airlines incident, the BW came to the rescue. The Airline allegedly had no 'hotel vouchers' left and displaced passengers had to find their own accom at 3.30am in the LA morning... Phoned several hotels, none answered. Phoned the BW. No problem: they had rooms, yes we could check in at 3.30am, yes we can have the room til 7pm for only a 1 day room rate, yes the courtesy shuttle can pick us up in 10mins. Room was good, with the usual amenities, staff were courteous and helpful (unlike the AA staff..) it's close to the airport. Would recommend.

"Newer clean hotel"

5
12/08/2016

We pulled into the hotel, and the parking garage was under the building- not to my liking. The front desk staff was helpful and friendly. We checked into our room and were pleasantly amazed. Even though it was just another hotel, it was nice, clean and new. The view was nice, overlooking the pool. The room was quiet, the elevator up to the room was in good shape too, not noisy or clunky. We didn't get a chance to use the pool or hot tub, but it looked nice. The breakfast area was nice and clean, but small. The food was decent, with a normal size of variety. I would definitely stay at this hotel again, this is my new favorite for Inglewood. I almost forgot, it's really close to LAX, but I never even heard a plane going over! Rental car return was right down the road.

"Decent airport hotel, but please sort out that shuttle bus!"

4
11/08/2016

We chose this hotel because we were arriving at LAX in the evening and needed somewhere to crash that was served by an airport shuttle bus. The room was nothing special but clean and comfortable, although a little crowded for five of us, the staff were friendly, and the breakfast was very good - lots of choice. The area seemed OK. What let this place down was the airport shuttle - we waited for well over an hour with three exhausted children for the bus to arrive at the airport while just about every other hotel shuttle came and went. The following morning the bus wasn't even running because there was no driver, and there was a queue of anxious people trying to get back to the airport for flights. In the end, the hotel manager jumped behind the wheel to resolve the situation.

"Good hotel near LAX"

4
03/08/2016

Good hotel for an overnight stop near LAX. Very helpful and attentive staff, and the open plan room I had was well-presented. No restaurant thought except for self-service breakfast. Air con in the hotel lobby and breakfast area could be better.

"Overnite in LA while awaiting flight"

4
03/08/2016

This was our first time staying at this BW, and, if I ever have to fly out of LAX again, I'll most likely stay here again. Plenty of local restaurants within walking distance, and the 24 shuttle to LAX was great for my early morning flight, no need to take a TAXI!

"No bang for the buck"

1
31/07/2016

This is a very average hotel with an overinflated price tag. The check in process was smooth and the room was clean but outdated. I would pay $75 a night for a room of this quality but due to the proximity of LAX they can get away with charging $800 taking advantage of the weary traveler. I will NEVER stay at a Best Western property ever again out of principle.

"Disappointing Stay!"

3
31/07/2016

I made this reservation for my daughter, and I was very upfront with the staff that I would be paying for it. I was not told that I could NOT do that. When my daughter arrived, she was told SHE had to pay for the room. Despite my conversation with the manager on two occasions, she did not change her mind. I contacted the corporate office of Best Western about my situation, and she then contacted this particular location and asked them, as a one-time courtesy, to let me pay since I was not informed it would not be possible. The staff member at the corporate office stated that many of their Best Western locations have a form you can fill out stating one person will be staying, but the room will be paid for by someone else. Unfortunately this location does not participate. I was never informed about that either. Had I known about this whole scenario, I definitely would have found a different hotel for her - preferably a Best Western location that would be cooperative!

"Nice rooms!"

5
27/07/2016

The room was very nice and and up to date. The customer service was awesome and everyone was friendly. Breakfast was very disappointing. It was not set up on time and the quality was poor. I expected more from Best Western.

"Pleasant staff"

5
25/07/2016

Arrived late in the evening 10pm for a 6am flight next morning. Location convenient being about a mile from the car rental location and airport. Front desk especially pleasant and helpful. Checked in then dropped off rental car down street. Front desk arranged for shuttle to pick us up within minutes. Hotel itself is ok, due for renovation, but was very clean and a great location for early morning flight.

"Nice Surprise"

5
21/07/2016

After a flight cancellation I had to find a hotel near LAX on short notice. I was so glad I called this Best Western Suites. Geeta, who answered my call at the front desk could not have been more helpful and sympathetic. The shuttle driver, Jose, was friendly and the hotel was extremely clean and comfortable. The pool and hotel gym were also in good condition and a welcome relief after a long day.

"Good"

4
21/07/2016

Reasonably priced hotel not too far from LAX airport. Free wifi, breakfast and shuttle. You have to call the hotel to arrange for the shuttle to pick you up from the airport. If you live outside the US you can use skype and LAX's free wifi to call the hotel. The room was dated, but large and clean. Bed was very comfortable. The windows could be opened and were screened. Our room backed onto houses. There is a convenience store across the road and places where you can have lunch and dinner. The Panda Express Chinese was very good. Staff were all nice and professional.

"Outstanding staff"

5
20/07/2016

Stayed at this hotel because it was close to where my business was taking place. Lots of road construction. The hotel is nice, immaculately clean, has a great breakfast but most of all has an amazing staff.

"Just in town for a family event"

5
19/07/2016

Im very satisfied with this visit, and have been using Best Western for several years, as I am a card holder, getting decent rates. Always clean and employees are attentive and helpful. My boyfriend and I do not do a lot of traveling, however, we do more "get out of town" trips to see family and friends. I am having trouble getting to 200 hundred characters. We came in late and just didn't bother to push for WiFi found out at the check out desk I could have called them

"Nice Hotel, pleasant stay"

4
16/07/2016

We stayed two night during our family road trip in June 2016. Clean and comfortable room and friendly staff. Great location and access to highways and only 15-20 min to Hollywood blvd, Santa Monica, Venice beach,..etc. Breakfast is good but the dining room is kind of small.

"Pretty Good for the Price in L.A."

4
14/07/2016

The hotel was nice. I'm just a little spoiled by my usual Best Western favorites (Simi Valley & Carpenteria). The window wouldn't lock and the only available electrical outlet was the one on the desk. I had to move the refrigerator and rearrange everything just to have enough outlets and an outlet near the bed for my phone. Other than that it was nice. Parking was good. I did appreciate the safety, cleanliness and reputation of staying at a BW hotel. Thank you!

"Greedy"

3
13/07/2016

This place is greedy, plain and simple. Oh, its a nice enough place, but at $350 per night, to assume that they are anything but opportunistic would be wrong. I am a best western diamond elite member, although it is certain even at that exorbitant price, they dont recognize their elites, extend any of the customary courtesies or even participate in the rewards program in the most general sense. While checkin was fast and smooth, they actually told me they try to charge as much as possible, as if $350 per night was simply not enough. This place would be great at $220 a night. They dont have a restaurant, lounge, the rooms are small but clean. Free shuttle to LAX which is 5 minutes away. But still, for $350 per night you need to be a very nice place, with very nice and numerous amenities, which this place clearly does not have. Do yourself a favor, find a place 10 miles farther, for a third of the price and invest $75 in a cab to the airport and you will still save $50 in the end. If all you care about is location, then spend that very high dollar cost. Surprisingly, for that price all I could get was a smoking room. But, it was not overly smelly. Breakfast was the most basic, and for the price, you can certainly beat days inn or super 8. For that price in fact, you really need a restaurant with a full service breakfast. Not impressed. I generally did like the service.

"very nice stay"

5
12/07/2016

I was only there for 1 night but was very pleased with my entire stay at this property and because I also work at a bw I will be telling my coustomers that are heading in that direction to stay at this property .everyone who worked there was friendly

"Hotel a little older but ok for its rates"

3
11/07/2016

Older surroundings, older room. Water not topped up daily, no tissues in box. But clean and comfortable. Staff are friendly. Breakfast is better than most budget hotels. Consists of cereals waffles fruits yoghurt hard boiled eggs and few others.

"Great hotel "

5
10/07/2016

I had no problems with this hotel. I am a female and traveled alone. I felt safe. Who roams around hotels while on vacation anyway? I'm writing a review because some of the reviews I read before booking were crazy and had me a bit fearful. The staff was kind and helpful. The restaurants around it were just for a quick bite. Go elsewhere if you want better. The rooms were clean and very decent. The only thing that I didn't like was that the city was doing construction on the entire street and it affected the entrance to the hotel.

"Nice hotel, near airport, great staff"

5
07/07/2016

I have stayed in several of the LAX airport hotels as I teach in a location very close to the airport for a couple of auto parts suppliers. This one balances price (always too high for my liking) with comfort and convenience. The pool is on the small side for swimming laps but still nice enough. The rooms are comfortable and quiet, which is very important for me as I sleep in the afternoons before teaching at night. The breakfast starts service at 5:30 which means I can grab a little something before hitting the road to avoid the awful traffic, or at least the worst of it. I will stay here again.

"one night in best western"

4
07/07/2016

room is nice. water pressure at the shower is weak. air conditioning in the room makes a lot of noise. no HD tv. no save. breakfast is very good. parking garage is also very confortable, but 10$ a night. close to the airport.

"Great stay"

5
01/07/2016

We had a lovely stay at this hotel. Arrived late in the evening having just arrived in LA and were driving to the grand canyons. The hotel staff were really friendly and helpful. And breakfast was a lot nicer then we expected. Great first night stay

"LAX is just around the corner"

5
29/06/2016

When tackling those early A.M. LAX departures, this is my hotel of choice. Easy parking, outstanding staff and very fair price for the quality and amenities of each room. The rooms are quiet regardless of the hotel's location off a major street. Early morning departures are done with great ease and they even offer you a "to go" bag of fruit and water for the breakfast buffet you might miss.

"Pleasant Stay"

5
24/06/2016

Our experience was a good one. Geeta was very helpful at check-in, very professional and friendly. The room was clean and everything worked well. The bed was great and appeared clean and neat. The pool area is nice, but being along a busy road and in the LAX flight path makes for quite a bit on noise. The hotel location was convenient to LAX and the shuttle pick up was convenient and prompt .

"Nice room"

4
22/06/2016

Room was very spacious and king size bed was huge. Staff really friendly, this was a great stay and experience. Only down fall is that you have to pay for parking $10.00 a day in a super small garage.

"Good hotel but wifi is sloooow"

3
21/06/2016

Close by airport, average BW breakfast was good, wifi needs upgrading - too slow. Bed comfy, room spacious, good for doing your work or just relaxing with family. Main complaint is slow wifi. My entry light was burned out but that can happen any time. Told management to replace.

"one night stopover"

5
21/06/2016

Arrived at 630am after long flight from Australia, the staff organised my room so i could go and freshen up before spending a day in meetings. While room was getting organised--had coffee and breakfast from their small buffet/eatery--not a massive selection but all the staple food groups. Room was ready by 730am, so quick shower and i was out--in teh meantime they organised my taxi and it was downstairs ready for me.. Massive room, with lounge, business desk, fridge and microwave and coffee making. Was worried when there is complimentary earplugs left in the room...but these werent needed--was pretty quiet. Highly recommended for a one night stayover

"Best service ever"

5
20/06/2016

Great service, great food,very welcoming ... It's one of the best service i encounter in a long time. They work as a team and get out of their way to make sure you have a enjoyable stay in Los Angeles, with how to get a good deal in a car rental to where to order food after hours, have their driver pick you up at the rental car place or the airport 24/7.

"Good once the shuttle bus found us"

4
16/06/2016

Once we got the shuttle bus to come to the right terminal at LAX we arrived at BW and found receptionist Iris very helpful and the whole experience was fine. The Mexican restaurant nearby which Iris recommended was good fun and good value. We made our call to request the shuttle from the free hotels phone in LAX Arrivals around 6pm. No doubt this is a busy time for check-ins but the reception desk kept us on hold for at least 5 minutes and then failed to send the bus to the correct terminal. We waited for half an hour then phoned again for the bus. We had to wait a long time again to speak to anyone but eventually got a bus sent to the right terminal. From first requesting the bus to it actually delivering us to the hotel was well over an hour. After an 11 hour flight from London, 8 hour time shift and over an hour getting through immigration the time wasted with the shuttle was bad news. However the Best Western experience thereafter was good.

"Sketchy Internet"

4
15/06/2016

Staff were so very pleasant; check in was easy. I was unable to maintain a steady internet connect and kudos to the front desk because when I called, not only did the ask the host to reset the signal, but followed up twice to see if it had been rectified. Sometimes it is just the room location. I had steady internet in that particular room for about an hour and then it became unstable once again. The staff and all other aspects of the stay were stellar!

"property was ok"

3
09/06/2016

the Hotel as well as the room was ok - nothing to complain. but the area is a very special - very noisy because of the street with lots of traffic. otherwise it is very convinient as it is very close to the airport. reception extremely friendly and helpful - thanks for that.

"Nice hotel with excellent customer service!"

5
06/06/2016

My son and I were visiting San Luis Obispo and stayed here the night before our flight from LAX. Upon arriving Jo checked us in and was extremely helpful and very pleasant. Our room was very clean and the bed was super comfortable. The bathroom was nice and clean and also has nice ammenities such as a full size hair dryer and nice travel size shampoos/lotions. I wouldn't recommend walking outside at night as it could be sketchy, but 90% of LA is sketchy at night so.... There's an amazing mexican restaurant two buildings down from the hotel. We weren't able to try the breakfast bar but they offer a grab and go bag for early morning flights. If I'm ever in the area again I'd definitely stay here again.

"One night stopover"

3
06/06/2016

Pretty average hotel, with average continental breakfast. Bed was comfy and generally very clean though. Depending on the price would stay here again if only for one night. Free shuttle bus to and from the airport was convenient. Staff were friendly enough. Wifi very inconsistent.

"Poor value Best Western Inglewood Plus bad location"

2
04/06/2016

The hotel location is not good it is not safe to walk outside at night as there are many homeless and transients hanging about at the nearby restaurants. The hotel elevator security key card does not work even the sign says use key card at all times. They should remove the sign if they don't care. The bathtub drains too slow and causes you to stand in water when you shower. Wifi is too slow at times. Continental Breakfast is poor go look at Holiday Inn Express and how to do it right. Only 1 elevator so you wait a lot for the elevator.

"Great airport hotel!"

5
31/05/2016

Close to Los Angelas Airport. The shuttle did not make regular rounds to the airport, but did pick-ups and drop-offs upon request. Driver arrived quickly and was helpful loading our luggage both on the way there and back. Had to pay $10 to rent a crib for the night, but otherwise great stay! Good continental breakfast, room was clean and impressive. Would stay again!

"Loved my stay at Best Western Plus"

5
31/05/2016

Very comfortable stay with friendly front office staff, very friendly and helpful ladies cleaning the room and supplying fresh towels, I surely was impressed and also appreciated the smoking area and the supply of an ashtray as no other hotel I stayed in supplied this facility and I stayed in the Comfort Inn in Settle, the Baroness in Seattle, The Flamingo in Los Vegas and the your facility I enjoyed most and got the most value for my money. Thank you

"My stay at Best Western"

4
28/05/2016

The entrance on curbside was all torn-up for street work. Not cool- but necessary. The rest of the hotel was nice; upscale, clean and professional personnel to greet you. Geeta is the desk clerk and she was the BEST!

"Amazing Stay at Best Western Plus Suites"

5
26/05/2016

We had a great experience at this fine hotel. The staff was helpful with all of our questions and needs. The room was clean, neat, and attractive. We were happy to see the scale which we used to weigh our luggage.

"Excellent Hotel"

5
24/05/2016

We had an excellent with our recent stay at the Best Western Plus. Josey at the front desk was friendly, welcoming, quick and efficient. The rooms were clean and spacious. The hotel was clean and the breakfast was perfect. Will return if I am in the area.

"Not what I was expecting"

3
23/05/2016

Wifi not working. Tub did not drain well at all. TV channel guide not updated. Garbage overflowing from trash bin outside hotel. More like a motel than hotel, had to walk up stairs with luggage, no elevator.

"Convenient location"

3
22/05/2016

Hotel is spacious and located a couple blocks from Fox and Thrifty car rentals. Complimentary shuttle to LAX. Breakfast area is very small and crowded. Workout facility is poor. Overall a great place to stay when catching a flight out of LAX.

"EXCELLENT FOR A ONE NIGHT STOP AT LAX AIRPORT"

5
22/05/2016

Near the airport, inside parking with elevator, and a lot of restaurant alternatives nearby. The room are spacious but the furniture are a little old. The breakfast is, as always at Best Western, regular and crowded. Staff is nice.

"Good for an overnight stay near the airport"

4
20/05/2016

The hotel was clean and room spacious. It's only about 10 minutes by free shuttle and staff are helpful. Keep in mind if you're walking anywhere that the sidewalk is being dug up at the moment but should be completed soon. Bathroom was spotless with plenty of storage. Reasonable rates for an overnight stay near the airport.

"LAX Convenient"

5
17/05/2016

Clean spacious room that has everything required to prepare for your journey. Quiet and comfortable sleep. Staff courteous, helpful and attentive. Well worth the short stay. Plenty of choices to eat next door and accross the road.

"BEST WESTERN LAX"

4
16/05/2016

Hotel was reasonable in price and its location was great for the airport. The quality of the hotel and its facilities were good. Great for a few days stay, and a walks distance to the Hop on and Hop off buses for seeing Hollywood and surrounding areas.

"Convenience with excellence!"

5
12/05/2016

We enjoyed the convenience of the shuttle in returning our rental car and getting to the airport hassle free! Had a good night's rest before we took our flight to the Philippines.This BW was a comfy, neat & clean place to stay. The staff were all great and friendly.We will return to this property the next time we fly out of/into LAX.

"LK"

4
10/05/2016

We stayed here one night on our travel to Hawaii and one night from Hawaii - which we have done before. The hotel is nice and clean. Geeta in reception very kind and service minded. Shuttlebus perfect. Breakfast could be better.

"Pricey but good alternative between flights"

4
30/04/2016

After having been denied early check-in at a nearby BW Plus hotel despite being a platinum customer, it was delightful to be warmly welcomed at this one. It's a very quick drive from the car rental offices at LAX, so it's a good place to get some rest after a long flight or before going home. My only complaint would be that the noise from next-door rooms was very bad at times. A basketball tournament seemed to be taking placing in the room just above mine, and it kept going until late at night, making sleep hard to find. Get a top-floor room to minimize the problem.

"Great hotel and staff"

5
29/04/2016

We stayed 6 nights here to be close to our son in Culver City and the LA sights. The hotel was clean, and all the employees were friendly and helpful. The breakfast each morning had a nice selection and good way to start the day. The fitness center was great for a morning workout. We enjoyed the hot tub and pool. It was relaxing to sit out there and watch the planes come in but never heard them while trying to sleep. There is a 7-11 across the street which is convenient and very close to the 405. We will definitely stay here again.

"Convenient and Helpful"

4
25/04/2016

Lovely stay with helpful staff, huge, comfortable bed in clean well appointed room. Breakfast is ok. Mexican Restaurant next door and other food and general store opposite. Staff organised stuff for me via email and it was all set when i arrived. The road is obviously busy, with roadworks so its not the best look when you arrive. Its LAX, its busy!

"Good hotel, good location and nice staff"

5
21/04/2016

We had a very nice stay in this hotel with our family and we booked the room for 6 pax. The room was large and clean. Staff is very nice and they provide free shuttle for LAX. The pool was nice and in the pool you can see planes touching down and taking off. Hot water Jacizzi was great. Very satisfied.

"Great Location"

4
21/04/2016

Friendly staff, great location, spacious rooms and great buffet breakfast available. Close to restaurants, walking distance to public transport and airport transfers at any time of the day. Nothing to fault.

"Pleasantly Surprised "

4
20/04/2016

We booked a king smoking whirlpool room. The price was decent at $187 with the parking fee. The room was very clean and quite large. The bed was comfortable with plush pillows. Only negative was that the blankets could have been thicker. If you tend to be cold, ask for extras. A bonus was the keurig coffee maker. The jacuzzi easily fits two and was the perfect way to relax after our flight. The construction in the area did make getting in and out difficult, and walking across the street to the adjacent convenience stores and restaurants was a task. The one very annoying thing about our stay was how incredibly slow the elevator operates. Check in and check out was easy and pleasant and didn't take too long. Would absolutely recommend and stay again.

"Great Stay"

5
18/04/2016

We loved the room, the hot tub was great. Just what we needed in such a busy city. The breakfast was hot & filling with a good variety. Great coffee in the room. Over all a great stay. The Staff was Great.

"Hotel Close to the Airport"

4
15/04/2016

Hotel was close to the Airport, Fee Airport Shuttle to and From, 24hrs a day, Staff of the Hotel and Shuttle drivers extremely nice and friendly. Made you feel like home. Hotel check in was fast and efficient. Rooms were nicely laid out, bed could have been a bit softer. Everything else was really nice. Rooms have thick walls, but this floor and ceilings. You could here people walking around above and below. Hotel is in the middle of a concrete jungle, no restaurants around too walk to. 7-11 across the street, but that's it. So if you needed to go somewhere to eat, be prepared to drive or cab it. I picked the hotel for it's close proximity to the airport.

"Best Western Plus"

4
14/04/2016

Found hotel adequate. Pool and hot tube were clean and enjoyable. Room was large and comfortable. Bath was kept clean with plenty of towels. We had no problem getting a roll-away bed. Only problem was there wasn't much choice nearby for our lunch or dinner.

"Consistency"

4
11/04/2016

Over the last five years I have stayed at the property several times while on business. Nice rooms, suprisingly quiet, good breakfast in the morning and close to my clients in West L.A. Staff is always attentive.

"Kind of disappointing"

2
10/04/2016

This is a convenient hotel to lax but an older hotel that needs some work. The room was noisy as it was over Century Blvd and the neighborhood was rundown. Shower flow was very weak and not real clean. Parking was tight. Elevator (there was only one and very slow) was always a challenge and taken over many times by the maids.

"average"

3
10/04/2016

nice pool, comfy bed. there was a bit of a mix up about our late check out but i believe that was a clerical mistake by the lady who checked us in. Really helpful breakfast staff. we had a vegan with us and they made sure she had some soy milk to go with her cerial

"Excellent service from staff"

4
08/04/2016

Staff extremely helpful to arrange shuttle to and from LAX. Breakfast associates were also very detailed and kind. Construction outside the hotel? many trenches on the road and sections of the sidewalk closed.

"Great for the airport with a family of 5"

4
06/04/2016

We were just off the plane from Sydney and had endured nearly 3 hours clearing customs in LAX. The free shuttle took a little while to arrive but took us straight to the door. Check-in was painless, the room suited a family of 5 with 2 queen beds and a sofa bed. Breakfast was pretty good. The shuttle bus to the car hire arrived as booked. We would recommend for overnight stay after a long flight. Our only minor gripe was that the floors were very thin and we could hear everything going on in the room above us (although most people won't have their radio that loud). We would definitely be happy to stay here again.

"Great Experience"

5
06/04/2016

It was good to be close to the airport. To have breakfast supplied and a free shuttle service. It will be much better when road works have been completed out the front. This is no fault of the hotel. Very good experience.

"Made to feel welcome"

5
05/04/2016

Very nice front desk and eating area. Everyone friendly and outgoing. The room was very nice for the money. Airport Shuttle available. Thanks, Josey, Iris and Flo. Noise from the room upstairs was bothersome.

"So so hotel"

3
05/04/2016

The staff was nice. The hotel only has one elevator so waiting for the elevator may take some times. The noises from the upstairs room kept us up most of the night. There is a slight mildew odor since the room is old and musty. The location for the hotel is convenient since it is next to the Freeway.

"Welcoming Hotel."

5
04/04/2016

The staff went out of their way to be helpful. Bed very comfortable and room had everything you need. Shuttle service excellent except we couldn't find phone to ring them. Breakfast was excellent also.

"holidays"

4
03/04/2016

This is our annual holidays. Every year we come with the whole family and have a stop at The Best Western PLUS Suites Hotel, with its big rooms for us five people. Internet is very important for our kids and this service is very excellent!!

"Excellent choice near LAX"

5
02/04/2016

Loved our stay here. We had a nice large clean room with nice furniture, fridge and micro wave. The closet had a full door mirror. It had a good size bathroom with lots of counter space and a large mirror. AC was quiet and worked well. Staff was very friendly and helpful (especially Geeta at the front desk). The free breakfast was very good with lots of choices but with limited seating. The bed was very comfy and the rate was very good value for the location. Airport shuttle is provided. There is a very good Mexican restaurant and a liquor store walking distance from the hotel.

"Investing in people"

5
01/04/2016

My husband and I are so impressed with BW that we only stay with you wherever we travel. The biggest asset you have is your people, and on this occasion the standout is Geeta, a front desk person. Tag this one and know she really makes BW stand out. She is warm, gracious, and very helpful. This is the face I like to see when I walk in weary from travel.

"Good Hotel"

4
31/03/2016

Next to the Airport and to the Highway. Friendly staff and clean Rooms. Intercontinental breakfast was good. Only the Pool and the Gym were a little bit to small. The Location is good to start your Sightseeing and its only 10 minutes by car from Venice Beach.

"Noisy and uncomfortable Beds"

3
25/03/2016

Room to room noise was quite annoying, the floor above our room creaked a lot when anyone above us moved at all. Beds were to hard and uncomfortable. We stayed because we had an early morning flight, otherwise we would have left after the first night. Front desk staff was very nice.

"Convenient for LAX, good value, shuttle a bit hit and miss"

4
24/03/2016

Stayed here for 2 nights straight off a flight from London. Things didn't start well ,it took about 40 minutes for the shuttle to arrive. However on arrival the desk staff were very helpful and friendly. The hotel is a bit dated and rooms are large but need redecorating. Parking is $10 per night (although we didn't get charged!) and is underground and fairly secure. Breakfast is free, a bit limited but the staff once again very good. All in all we'd stay here again

"Good value close to LAX"

5
21/03/2016

Nice clean place in a great location - near LAX, next door to a mexican restaurant, across street from a liquor store & some fast food places. Minimal waiting for free shuttle. Free breakfast was not bad either.

"More than just an "airport hotel""

4
21/03/2016

Location is pretty far from turist attractions as Hollywood and Disney Land however yet with a strategic location due to good communications to/from LAX via hotel's own shuttle buses. LAX in turn has Flyaway buses for easy connection to Union station. Thus we stayed actually three nights in contradiction to the probably more typical single overnight for a hotel expected being an Airport hotel.

"Great!"

5
20/03/2016

Great location, close to airport - free shuttle. Several restaurants nearby. Great value and helpful staff. Room was nice. They even had the free muffins and coffee ready when we left at 4 am on the shuttle..

"Holiday"

3
14/03/2016

Good Hotel and Great staff that make you feel welcome Room is really good, bar fridge good size, microwave, coffee machine everything you need. Across the road from local shops, a great Loco Poco restaurant and laundry, breakfast set up is really well laid out and manned and staff cant do enough for you Only design down side is the floor above made a lot of squeaking throughout the night hard to sleep We will book again just request a room on the 4 floor to avoid noisier foot steps Great value

"The Best Western Plus"

5
13/03/2016

The Best Western Plus hotels are excellent properties. The hotels provide shuttle services to and from the hotel and also serve breakfast. The staff are very well trained to provide their guest with quality service. The front desk employees are willing to assist in anyway. The rooms are big and the beds are comfortable.

"lax"

3
12/03/2016

close to lax airport with free shuttle. not much around the hotel for amenties. great for a one night stay for the airport that's it. I would spend my one else where unless the rate is lower that other hotels. Stay closer to the ocean

"Another stay at BW Plus!!"

5
10/03/2016

BW Plus has now become my goto LA stay. Geeta at the front desk is always a pleasure and the rooms are always in top form. Using the Best Western mobile app is a breeze to make reservations. Bonus is the little bag of Hershey kisses upon arrival :-)

"Perfect"

5
10/03/2016

You were very accommodating in picking us up at the car rental location. Geeta was very helpful in setting that up and welcoming us on our arrival. The room was clean and more than adequate. The breakfast was nice.

"Great stop over"

4
09/03/2016

Stayed for 2 nights before heading elsewhere. Very nice and helpful, smiling staff. Had suite on 4th floor, a bit outdated but very well maintained and clean - no noise issues. Had frig & coffee maker. Wifi free, a bit spotty. Transportation to/from airport quick and easy. Breakfast offered a lot of choices & was good however not restaurant quality. The eating area could be expanded, a little tight organizing your plate & lacked a bit of seating, you get a closed in feeling. General store across the street & a few fast food places. Fun watching the street and planes come in from the pool area. Wouldn't go out at night in that area. Overall good deal for price paid.

"Englewood, CA - March 2016"

4
09/03/2016

Geeta was VERY friendly and helpful at the front desk. Exceptional employee. The room was very nice and comfortable and the parking was easy. I felt the smell of the floor we were on which was the 4th was much like old man B.O. and could improve. Also i was told I would receive my folio via email but never did so i had to call.

"Great Hotel"

4
09/03/2016

This is a wonderful hotel. My only issue is with the air conditioner. It goes on and off all night, making it hard to stay asleep. Hotel air conditioners should stay on constantly, whether or not it is cooling. Loved the staff.

"Unhappy Guest"

1
09/03/2016

We had a terrible stay. They need to eliminate the constant Marijuana/pot smell from the NON smoking rooms and hallway. Clean/disinfect their bathrooms, remove all hair from toilet seat… use longer bags for the garbage cans, they are two small. Eliminate the bathroom doors from automatically slamming every time you go in or out. Better Security for after-hours party noise.

"consistent experience"

5
08/03/2016

customized shuttle service to and from the airport a big plus. comfortable suites. great price. my "go to" place when I have a layover at LAX. a variety of places to eat within walking distance. My only suggestion for improvement is to have HD channels since there is a large flat screen TV in the room.

"Poor Condition of Hotel"

2
04/03/2016

Not a normal quality best western hotel. poor condition of room which need to be updated urgently. Lack of clean feeling and beds reek of smoke smell as well as the room itself. Except for the location, I would not venture into this hotel again.

"friendly staff"

3
04/03/2016

Friendly staff, breaffast just ok. Close to the airpor and car rental location. Would not go out at night because it is a freaky neirborhood when it is dark. Room on third floor ok. It is a n older hotel.Carpets needs replacement

"California vacation"

5
03/03/2016

We thoroughly enjoyed our stay at this hotel. Staff is extremely efficient and professional. Appearance of hotel is very classy - very good value. Made us feel very important in a large city - this place takes excellent customer service very seriously. :)

"excellent value"

4
02/03/2016

Enjoyed excellent stay at this hotel, close to airport with free airport transfer, free breakfasts which were enjoyable. Very good service with a smile, no request was too difficult for the staff. Lovely pool and rooftop spa

"Good Location"

5
02/03/2016

Shuttles available to and from the airport and very helpful if you have business at the airport. Lots of choices for meals within walking distance of the hotel. Rooms are spacious and have in room refrigerators and an excellent coffee maker. Staff is friendly and helpful.

"Great LAX stopover location."

4
01/03/2016

Would recommend this hotel to stay for stopovers. The staff are great and helpful. The size and cleanliness of the rooms is excellent. Having breakfast is good though it could be improved. We stayed in BW Plus in San Pedro and their breakfast is better. Having a complementary hotel shuttle is excellent as well. Free wifi is a bonus.

"business trip to los angeles"

5
01/03/2016

really exceptional the team at the reception area - and the shuttle bus manager were excellent at their jobs. I will always go to this hotel first if rooms are available. I was extremely impressed that when I returned my rental car, the shuttle service picked me up and took me back to the hotel.

"Great Stop Over"

4
28/02/2016

The staff at the front desk were very friendly, helpful and made you feel welcome.. The room was very clean. Shuttle to and from the airport was great! When you need a ride to the airport give the hotel a call from the airport and let them know you have arrived. Our stay was very short but got the rest we needed.

"First class take off!"

5
28/02/2016

Before taking off from LAX, or upon landing, make sure to book your mini suite a the Best Western plus hotel on Century boulevard. Not only you are welcomed by an always smiling desk executive such as Geeta who will take good care of you but you will have the pleasure to relax in a extra large room with all the commodities like a fridge and a microwave. And before or after a trip the jacuzzi is a must stop to reinvigorate yourself. The location is also far away enough from the landing area of the airport which means its a very quiet hotel, especially compared to so many hotel in the area. So enjoy and book your night now!

"Will return next time at LAX"

4
24/02/2016

The staff were nice and professional although a maid mistakenly knocked at my door even if I did not need service. Early morning breakfast was decent and had eggs, airport pickup wait time was reasonable, comfortable bed, clean room.

"One Night Stay"

4
21/02/2016

Came here after a 12 hour day and a proposal at Disney. The check in and out process was smooth and quick. However we did checked in late (11PM) and out early (7AM) Hotel room was clean, spacious, and quiet. Elevator seemed a bit old but that was really a non factor. Was able to use their business center to print off boarding passes for free. If you are using their shuttle service and have a big group be sure to get there early, there was only room for 3 more people in the van when we had 5 not including the driver.

"fixer upper!"

2
21/02/2016

the facility needs work. Broken phone,tv and entry(sidewalk) completely gone. closed off!This makes it hard to find a restaurant especially in the pouring rain trying not to get killed by cars during our stay.Not a best western plus in any way at all... Will not be using for my business trips any longer.

"hotel stay"

4
20/02/2016

Hotel was clean and quiet.There are some resteraunts close by along with a 7-11 across the street.Shuttle service was good and staff was courteous and helpful when asked questions about area.tour information and brocheres where handy and well stocked

"A very pleasant stay"

5
19/02/2016

We found the staff- both at the desk and the service employees pleasant and helpful. Our room was clean, pleasantly decorated, with good amenities for the price. There was noise from being close to the airport the last night of our stay but one of the reasons for choosing this hotel was its proximity to the airport- so not productive to complain

"Good Place to stay for Business"

5
18/02/2016

I stay at several Best Westerns all over the US. This being a Plus hotel does make it one of the higher price BW places to stay at but it does have higher end amenities to go with it. I have stayed there twice now. The only problem I have had was being given a smoking room on one trip. When I realized the room would not work for me and called the front desk; they had new room for me in under two minutes. You do have to pay for parking but the garage is under ground and would not be easy for someone not staying at the hotel to get to. Internet was easy to hook up to and plenty fast for the streaming I used it for. The breakfast was good and well stocked both times I have been there. I will stay here again if I am in the area.

"best western"

5
18/02/2016

very good deal i love this place, located very close to airport and very friendly staff , breakfast at morning very helpful, recommend it, swimming pool at the hotel but we did not use it reasonable price

"One Night at LAX"

3
16/02/2016

We had a good night sleep at the Best Western Plus, but this was not our destination place. The location for this hotel was convenient for us, just a few miles outside LAX airport. Transportation from LAX to the hotel was included. Our stop here was by own arrangement to meet up with a cruise. We could tell that good things are happening at the hotel, because of the reconstruction and remodeling that was underway. During our visit, half of the driveway entrance was barricaded as new sidewalks and concrete were in process of being formed. Service was good. We were greeted kindly upon arrival. The heated pool helped us to relax for the evening. Breakfast was provided in serve yourself manor, giving us scrambled eggs, bacon, hot and cold cereals, Danish rolls, coffee, tea, and fruit juices. My overall rating for our stay is average due to my disappointment about the cost for one night as compared for what we got. I feel that I paid for a night at a remote resort but was given a night in an urban hotel with renew underway. I could stay here again, but maybe after the remodeling was complete.

"Wonderful Stay"

5
15/02/2016

Spent 4 nights in this hotel. Rooms are updated and very clean. Staff is very friendly and helpful. Although close to the airport, noise level was at a minimum. Only negative was the location, area somewhat seedy, but what can you expect from an airport hotel. You do feel sage once inside of the hotel property.

"Terrible Smelly Hotel"

1
12/02/2016

Our stay here was terrible. My friend couldn't even sleep because she felt the blankets were old and dirty and the smell was terrible. I would never come back here again. Also when we got to the hotel, they were doing construction in the street that you could hardly find our way into the hotel. The hotel should of told us this when we booked the hotel. Terrible experience , will never go back there.

"Birthday Parties"

4
10/02/2016

After traveling from San Diego to Camarillo, we were looking for a place near the airport for our return home. This Best Western fit the bill. Evening dining was an easy walk. Breakfast was onsite. We will stay here again.

"Remarkable hotel and X-cellent Service!"

5
08/02/2016

I would definitely recommend anyone flying into LAX, looking for a comfortable, affordable, and pleasant hotel...stay at the Best Western Hotel, Inglewood. The staff will treat you like royalty and make sure your stay is enjoyable. From the the front desk staff, to housekeeping and other staff members at the hotel, they ALL treat you like you're staying at a 5-Star palace. It's very clean, beds are comfortable, in-room internet service is excellent, the continental breakfast is nice, and they have underground parking for a fee. But don't worry...it's very safe and convenient with security cameras all around. The area was very quiet at night and the overall stay was the most pleasant with an atmosphere of being treated with the utmost respect and dignity.

"Good stay at the Best western"

4
07/02/2016

The hotel Staff (Geeta) were very helpful, the hotel rooms are dated but clean. There is an outdoor pool and hot tub. Great location, very close to LAX. And a shuttle service that was quick and convenient.

"I like Best Western"

5
05/02/2016

Best western is a range of qualities, and this hotel is at the upper end. Clean, quiet, pleasant efficient service. I will definitely return.I always prefer a Best Western when one is in the area of need, and this hotel is an example of why.

"Nice place for an overnight!"

4
04/02/2016

My family and I stayed overnight in between flights at LAX. It's very close by. To be fair, we didn't spend much time in the hotel, as we spent the day exploring and left early the next morning. That said, I really wanted to highlight the excellence of the staff. The front desk personnel were so friendly and helpful with directions and suggestions, they were a delight. As a pleasant surprise, they even helped us after our stay! Our youngest forgot his favorite stuffed animal in the room, and didn't realize it until we had arrived in Hawaii. A quick call to the hotel revealed that the cleaning staff had found it, and they promised to keep "duckie" safe until our return in two weeks. A fortnight later, we found him wrapped up safely, waiting for us at the desk. Made our day!

"Good transiting location"

4
03/02/2016

Everything I was looking for to just have a good nights rest before flying out of LAX the next day. They had a free airport shuttle, adequate breakfast included and a very comfortable bed.It was clean and the personnel helpful. Airport shuttles on the hour and you need to reserve a spot before you need it.

"Great Staff. Great Service."

4
02/02/2016

Jo is an outstanding staff member; she recommended a very good restaurant and spoke Spanish perfectly, which made communication so much easier. The room was very nice and the hotel is in a good location for quick trips.

"What does this mean"

4
01/02/2016

What do you want me to review. This is unclear. I don't know what you want me to review. My stay at your hotel was as expected. the room was clean. The room was expected. I had not expected breakfast. It was good and fresh. The front desk personnel helped me find a place for dinner in the evening. I will look for Best Western hotel first when traveling; not only when stranded by the air lines, but anytime I am traveling. My traveling usually doesn't take to places where I don't have accomidations but when I do, Best Western will be at the top of my list for a place to sleep. t

"Helpful friendly staff make all the difference"

4
01/02/2016

Good value and a great place if you need a hotel close to LAX airport. The amenities are not fancy but there is a hot tub, pool, and a gym that do the trick! Also the breakfast is plentiful and there are loads of options. I would say the Best part of this hotel however is the staff. From the receptionist to the shuttle driver they truly go out of their way to help you and smile the whole time! The front desk person actually arranged for the shuttle driver to pick me up at the rental car drop rather than the airport, even though it is not on his way.

"Friendly Desk Clerk and great location for LAX"

4
29/01/2016

I checked in at 10 pm after a very long day. The desk clerk was extremely welcoming and friendly. So nice to receive a friendly smile at the end of a long day. She called my room a few minutes after I had checked in to make sure everything was working, which it was. I was leaving at 5 am the next morning and booked the airport shuttle (about a five minute drive to LAX). She informed me the complimentary breakfast was not usually served until 5:30 am but she would ask the night auditor to make sure some items would be available for me at 5am. When I checked out at 4:45 am the next morning, the desk clerk told me the same thing and had arranged for the several items to be available for me (fruit, cereal, yogurt, coffee, juice, breads and pastries) what an excellent level of service. A great hotel and excellent location for those early morning flights back to the east coast.

"Convenient stopover"

4
29/01/2016

Hotel was comfortable, near to several restaurants, served an adequate breakfast and provided free wifi. Our room 215 was large and quiet overlooking a residential area. Reasonable price and proximity to airport make it a good choice for stopovers between flights.

"great staff"

5
27/01/2016

roadwork being done outside but not the hotels fault. Staff all beyond reproach, charming, couldn't do enough to please. They made a bit of a tired hotel decor-wise into a Rolls Royce experience. I wouldn't hesitate to stay here again. breakfast wasn't great but the coffee was fine, still better than most US hotel fodder

"Good Value"

4
24/01/2016

I usually stay at this hotel when flying in from the UK to LA. It's good value, close to the airport and the shuttle will drop you off at the car rental. The Mexican bar next door is quite a fun place too.

"Shuttle from airport"

4
24/01/2016

Excellent hotel but they do not tell you ahead of time that you have to phone for the shuttle bu to come. you have to phone them and they will send it. We waited 1 1/2 hr at the airport. When we finally did phone they told us it would be 15 minutes but it was over an hour before it came. Geeta at the front desk was excellent when we arrived. Very helpful.

"Trip to LA for the first time."

4
22/01/2016

I was pleasantly surprised how nice this hotel was and how clean and all the staff was so nice, Its not in the best area but everything is easy to get to from there. I would highly recomend it to anyone traveling to the LA area and staying close to the airport, I would definitively would stay here again with my family.

"Would be your choice on your next trip"

4
21/01/2016

Room is very big and clear, service is really so wonderful, the people also very nice. It is really a good choice to stay here. The driver also very kindly for each person. Just the breakfast is really not so good, the items too few, and no hot food. Noodles will be a good advise.

"Good value for money."

4
20/01/2016

In general a good option for a short stop in L.A. The room was of a very good size and well clean. Breakfast was good if U don't have a problem with regular food. Free internet access and free local calls. Hotel van from and to the airport. Very friendly and helpful staff at the front desk.

"Another Great Best Western!"

5
19/01/2016

This hotel is in a perfect location to LAX. We had a king sized bed with a sofa and the room was huge. It was extremely clean and comfortable. Every single hotel staff we talked to was very friendly. I would most definitely stay here again and recommend this hotel to anyone else looking. Breakfast is included which is always convenient. More warm options would have been nicer but I have no complaints.

"Good travels"

5
17/01/2016

The staff was prompt friendly and helpful for my personal needs. I found the building well maintained rooms clean and all the staff kind. Breakfast was sufficient for free. My wife was happy kids happy that gives dad a easier day. Good job Best Western !

"Decent "

4
17/01/2016

Close to the airport decent hotel nothing too fancy but had a great stay. Our cab driver St the airport scared us and said this was in the hood. But we felt pretty safe we didn't explore down the street or anything . But we felt safe and the hotel was clean a little dated. But we were just here a night so it was perfect for what we needed.

"Enjoyed the Stay"

5
15/01/2016

Everyone, Housekeeping, Receptionists, Breakfast area personnel and (even the repair person we met and visited with while in the Hall) where very helpful, accommodating and friendly. Everything went smooth and timely with their help. The Beds where comfortable. We had 5 rooms for the 17 of us and everything was great.

"Weekend in LA"

5
11/01/2016

Very nice accommodations. The staff was friendly, professional and courteous. I had not stayed her previously and was delighted at the facility. Jo on the front desk is awesome. The obvious security cameras and underground parking provided additional comfort and security.

"Lovely people......time travel back to the 80's"

3
11/01/2016

I booked this hotel on the basis that my flight out of LA was cancelled at the last minute. Phoning the hotel from the airport to arrange pick up was no problem and the bus duly arrived and dropped me off 15 minutes later. I have to be honest, when I walked into the reception area, I thought the 11 hours on the plane had affected my perception of time so badly that I had time warped to the early 80's.....which is when I assume the hotel last had a makeover. The staff were lovely and helpful, no question. The room....probaby early 90's (I'm trying to be kind). Clean, functional and fine for an overnight. Breakfast was basic but filled a gap early in the morning.

"Stay in LAX"

4
10/01/2016

Very good stay, close to the airport. Hotel staff very friendly, Geeta was outstanding trying to do everything to help us. Continental Breakfast available, good start for the day, would definitlly stay again and recomend to friends...

"a comfortable stay"

4
07/01/2016

Very clean and tidy rooms, good beds and showering facilities, breakfast was very good and the staff very helpful, also using the business suite for printing boarding passes was very handy. Overall very satisfied with my stay.

"Centrally located with clean comfortable rooms"

5
05/01/2016

We stayed at this particular Best Western because we were attending an event at the Forum. It took us only 5 minutes to get to the Forum. The hotel is safe and clean with all the amenities you would expect at a Best Western Plus. Our room was at the back over looking a neighborhood so it was quiet. We will stay here again next time we are in the area.

"Exceeded expectations"

5
02/01/2016

We and another couple stayed here for one night in transit and found the hotel met all our needs including being very close to the airport with free airport shuttle and breakfast included. We had a day and a half in hand before our evening flight out of the US and the friendly hotel reception staff were great in helping us choose and book a couple of excursions. Our room was very large, immaculate (not so much dated as very traditional) and actually very quiet. Comfortable bed and pillows! Complimentary breakfast in the small dining room was self serve, fresh and simply tasteful and included hot and continental options. After we were given a late checkout we were still able to enjoy the lovely outdoor pool and spa for a few hours where we rested on the loungers, read and watched the planes coming and going. Would stay here again as it was really great value and ended our month long trip on a good note.

"Nice place to stay!"

4
29/12/2015

While the shuttle bus schedule seems to be a little iffy, everything else about this hotel is great. There was no problem for us to check in early (we were only staying the day as we had a midnight flight out). The room was comfortable (quite a bit of street noise in our room, but that hardly mattered for our stay) and clean, the staff very friendly, calling a shuttle for us when it was time to go. A plus in that right across the street was a choice of at least three restaurants. If staying the night, probably ask for a room on the side away from the street, but definitely recommended.

"Nice Hotel Room"

4
29/12/2015

The hotel is updated and close to the LAX airport. The suite room was nice and spacious. Beds were comfortable. The only part that was difficult is parking, which it tight, and of course, you have to pay $10/night. I don't know about breakfast because we had to leave very early for a flight.

"Best Western Stay"

4
29/12/2015

Great value and good location for a brief stop-over; close to Los Angeles International Airport. Airport Shuttle was very handy and great service. However the breakfast room was small, had to wait for seating or alternatively go and eat in the lobby. Elevator also needs an upgrade.

"Leisurely Layover"

5
29/12/2015

We stayed at this Hotel because our flight didn't leave til Monday. The room was very nice and comfortable. The shuttle service and drivers were the best. We will definitely stay here again when in the area.

"Great Place to Stay When Flying Out of LAX"

5
25/12/2015

The hotel proved to be a most convenient location for LAX. We received outstanding service from a friendly staff. Convenient parking. I would recommend this facility for a business or leisure traveler.

"Nice place, close to LAX"

5
22/12/2015

Even with being on the flight path for LAX, the planes weren't too loud. Good breakfast in the morning, with lots of variety, though the room was a little crowded. The staff did a good job of keeping things stocked, and helping guests that had questions. Our room was very nice, and the price was good.

"Close to LAX"

4
21/12/2015

A great place to stay to get transportation from the airport and breakfast before you start you USA journey. We slept well after our late flight arrival. Room was very clean, toiletries provided and coffee machine with pods in room. Lots to choose from for breakfast too! Thank you.

"Very happy"

5
20/12/2015

I would highly recommend. The rates are very good, staff very friendly and helpful. The hotel, rooms - very clean and I felt safe and well taken care of. The pool area was spotless, the internet connection reliable and the phone is good working order. Elevators are located close to the rooms so getting where you want to go is easy. The shuttle service for airport travel was an additional bonus.

"Good airport choice with no noise"

4
19/12/2015

After an 11 hour flight this hotel ticked all the boxes. We rang for the shuttle from the free airport phones and only had a short wait to be collected, check in was quick and our room was great. You would never know this was so close to the airport as we did not hear any noise. Breakfast was acceptable and the shuttle driver dropped me off at Alamo to collect my hire car. Great service all round.

"No complains."

4
16/12/2015

Very well localized for our purpose (near LAX). Good breakfast, which included hot & cold and dry & wet. Good bathroom, which is a crucial point when using hotels. Comfortable room dimensions. Reasonable and fair prices.

"Misfortune LEDs to an adventure"

5
16/12/2015

With my elementary school friend for 60+years , who lives in Michigan, she flies to LA every November to go swimming in Mexican resorts. So... We missed our flight to Puerto Vallarta on 11/18/15and were booked for next day. After solving the problems with private transportation and hotel for delay we decided not to return to home, but book the hotel next to LAX. And I recall that have membership with Best Wsrtn! Made reservation, shattle took us there and during the day we explored the Inglewood!!! U never know what is under the names of cities surrounding the Hollywood!!! Excellent hotel, very nice hosts, wery good dining places. If not delay we will never knew this city.

"Short stop"

5
14/12/2015

For a quick stop before moving on, I found this to be Great hotel, friendly helpful staff, clean rooms, hot breakfast ready early, so I could have fill before going too the airport. Shuttle service was nice and timely.

"Poor Customer service "

1
13/12/2015

We booked a room through Booking.com for our return trip from Costa Rica to stay overnight before an early flight the next morning. Unbeknownst to me at the time I booked the room was it was non-refundable which is entirely my responsibility. I tried calling both Booking.com and the hotel to see if I could cancel so that we could meet up and stay with my wife's father who was going to be in L.A. the same day and offered us a place to stay. I was informed by the front desk initially I had to call Booking.com to cancel. So I did, but they informed me that only the manager of the hotel could authorize the cancelation. So I called back the hotel and asked to speak to the manager after explaining the situation to the front desk again. The front desk again refused to cancel the reservation even though the rate I got from prepaying was identical to the rate you got if you made a normal reservation. In addition the manager according to the front desk was not around to speak to so we left a message on his voice mail. In addition the front desk would not volunteer the manager's name and only after several repeated requests did they finally reveal his name. This was day 1 of our Costa Rican trip. By day 3 we had not heard back from the manager so we called again, explaining the situation and were told the manager had just stepped out even though we were previously told the usual time he was in. Again we asked for the manager's name and we're met with similar reluctance to give us the manager's name and left another message on his voice mail. By day 7 of our trip we had still not heard back from the manager and called again for the manager. We were told this time he was in a meeting and they did not know when he would be available to talk. So we left our final message for him, but like all previous attempts we never received a call back. So in the end we stayed at the Best Western instead of meeting up with my father in law and still never saw a manager on site. So while I acknowledge I clearly did not pay attention when initially booking the room that it was non-refundable which is entirely my responsibility, but the total lack of customer support by the manager in an attempt to at least discuss the situation was abysmal. If you are ever in a situation where a manager might be required, do not stay here and stay at the Marriott instead.

"Overnight Stay"

4
12/12/2015

It's a nice property to stay if your catching a flight the next day. Close to the airport with shuttle service and friendly staff. A few good places to eat if your not driving but if you are driving there is a lot of places. Would stay here again.

"convenient to and from airport with excellent service"

5
12/12/2015

One of the few (maybe the only?) hotels at LAX that offer shuttle service that is not on a continuous shuttle loop where you are not sure when the shuttle is arriving or departing. Here, you can call the hotel when you have your bags at the airport and they will dispatch to shuttle to pick you up. You can also schedule a time to leave the hotel (in 30 min increments) to get to the airport. Rooms are spacious and quiet. Greeta, in particular, was very cordial at the front desk and remembered me on my return 5 days later.

"Good for the price"

4
11/12/2015

This hotel is older, but for the price it is fairly nice. The beds are very comfortable and the entire hotel is very clean. The bathrooms are modern. The management and employees are very friendly and helpful. The free WiFi works well, and they have nice new TVs. They also provide a nice breakfast (better than I expected) that comes as part of the price. The hotel also provides hourly shuttles to LAX. If you have a group of two or more, they will schedule shuttles on the half hour. It is close enough to get to the airport in about 10 minutes, but far enough to not hear the noise of the airport & freeway. It is a good hotel near the airport at a reasonable price, then this is a good hotel to consider.

"Cheap and close to airport"

4
10/12/2015

This hotel is older with dated furniture and is being renovated. The beds on two occasions were very comfortable and the place is clean. The bathrooms have been modernised and the water is hot. The WiFi works well. If you want a bed for the night at a reasonable price near the airport then this is it. They pick up and deliver to the airport.

"Always a good stay"

5
09/12/2015

Geeta at the front desk always has a beautiful smile, she's got great people skills, thorough and accommodating. The rooms have been consistently nice, spacious and clean. The View and area is average but with the proximity to all of LA's good stuff, the assistance from the staff and the comfort level this is a must stay.

"Great price close to the airport"

4
04/12/2015

Greeted by Jo at the front desk who quickly organised our room. Room was dated but clean. Clean comfortable bed. Shuttle service was slow, breakfast is included. I thought for the price great place to stay

"Mehhh..."

3
03/12/2015

I guess you get what you pay for. Although the rates are attractive, I was not impressed. The shuttle service was delayed and the Internet would not work as I only had one bar from their router. The room was clean although dated. I did not try the breakfast as I was in a hurry to get to the airport.

"Great Price, Clean Rooms and Nearby Airport"

5
30/11/2015

Was greeted by the lovely front desk lady who gave me the room no of 409. I stayed for two nights and overall the stay was great and expected. It is absolutely close to the airport roughly 5minutes by driving. We drove from Anaheim and car park was complimentary. Staff was helpful and the rooms were always superbly clean! The housekeeping staff has done a superb job! I will definitely stay here again if i do return back to LAX!

"Nice hotel"

4
29/11/2015

The room is clean and the hotel is close enough to the airport to allow a few more winks before catching the morning flight. The staff is friendly and helpful, especially Getta. A nice affordable hotel when you are visiting Los Angeles.

"Comfortable room, close proximity to LAX and car rentals"

4
27/11/2015

My wife and I stayed for 2 nights at this Best Western location near LAX and car rentals. The beds were very comfortable, parking fee was only $10.00 per night and the breakfast included hot items and waffle maker. Registration/check-out staff were professional and friendly.

"One night stay."

5
26/11/2015

Everything was great. Picked up at LAX by Jose and greeted by Geeta an the hotel. Everyone was very knowledgeable and provided excellent information. Breakfast was outstanding with eggs, bacon, sausage, etc.. Very nice. Will definitely stay there again.

"Great Stay in LA"

5
26/11/2015

I always stay at Best Westerns but really loved this one! Needed an overnight to catch a flight out of LAX and this was perfect. The ambiance, location, shuttle to airport etc was all perfect...I would definitely stay there for a more extended stay in the future!

"Good value"

4
23/11/2015

We were very happy with our suite which had a microwave,fridge,sofa and tv.The bed was comfortable and the room was clean.The breakfast had eggs,bacon,waffles,cereal,fruits,yogurt,etc so enough to eat.The front desk staff was very friendly.

"Motel stay before and after a flight"

4
23/11/2015

This motel is located very conveniently to the airport- Although we had to wait for the shuttle for quite a while to pick us up after our flight, driver was very helpful and friendly. Shuttle bus needs to be updated some especially if you had a few people riding as difficult to crawl into and out of if you were sitting in the back. Motel itself is clean although it won't be too long it will require a remodel as somewhat outdated especially the elevator. Beds were very comfortable and linens were clean and soft. I would stay there again when in LA

"Relaxing"

5
22/11/2015

Perfect home away from home. I prefer a hearty meal more so than a continental breakfast. Other than that nice comfy bed, all the amenities I prefer. I was surprised that free parking was not included in the reservation. But all and all I was very satisfied with my stay.

"Basic"

4
21/11/2015

We had relatively spacious a king suite which is with a sofa, desk, microwave, fridge and a flat screen TV. The king bed was comfortable . The complimentary breakfast was very good, with sausage, bacon, egg patties, fruit, waffles, yogurt, and cereal. Elevators are slow overall and because we were placed right across the hall from the elevators it was a bit noisy and we could hear everyone coming and going. I would specifically ask for a room away from the elevator if you don't want to be woken up by late partiers coming in . The hotel is very close to the airport so very convenient and overall a good value.

"Great experience for us"

5
19/11/2015

No problems with check-in and check-out, the breakfast was spot on! The staff were attentive and friendly. Communication was clear and parking our 12 seater vehicle proved not a problem for this place. Thank you very much for the comfortable stay.

"Non-Smoking room you could smell the cigarette smoke!"

3
16/11/2015

I know we were in a non-smoking room, but you could smell cigarette smoke the entire time. The front desk was extremely busy at night and in the morning, so I couldn't tell anyone. I'm just hoping the people actually do get charged a fine (doubt it or it wouldn't happen). Anyway, the room was large and comfortable. Needs updating a bit for the price, but it did have a strong wi-fi signal.

"Nice hotel"

5
16/11/2015

nice hotel with good localization and facilities, helpful staff, internet working properly , good breakfast comparing even with high level hotels in LA. Good communication with airport , shuttle bus on time , very close to LAX airport and to the main highway as well

"Great place to stay"

5
15/11/2015

We always stay here at the BW Plus Inglewood because it's close to the airport prior to departing back to our home state or getting off a red-eye flight. It's in a great location. Great service and staff.

"Nice short stay"

4
15/11/2015

This hotel is located in a residential area. It's close to the airport and Rosco's chicken Stayed here for 1 1/2 nights. They serve free breakfast, rooms have fridge and there is a outdoor pool and hot tub. A mini market just across the street with cvs liquor store etc and fast-food. Best Western isn't a 5 star but it meets the needs for a short stay I would recommend this hotel

"convienient and affordable"

5
12/11/2015

the staff attends to guest's concerns quickly and completely. price and quality hard to beat. i have been here several times over the years and the place and staff are consistently impressive. my friends have thanked me for recommending this 'gem'!!

"Prefect"

5
11/11/2015

Recommend this hotel to anyone who want to stay close LAX. Staff are very friendly and helpful. Have excellent breakfast. Airport transfer is quick and easy. Room is very adequate with clean sheets and pillows. Excellent TV programs and toilet is clean. An excellent Mexican restaurant is only 400 feet away and 7-11 is just opposite side of the street. Cool and quiet AC unit and bed is very comfortable.

"great place to stay if arriving or leaving from LAX"

5
11/11/2015

Great staff; helpful courteous, pleasant. Clean bright rooms with great tv and comfy bed; clean, fully stocked bathroom. Shuttle service to and from the airport is amazingly easy and helpful. Price is definitely reasonable (for LA that is). I've never written a review for a hotel, but this one deserves a pat on the back. I highly recommend it!

"VERY reasonable stay, near LAX"

4
09/11/2015

Husband and I stayed overnight here on our way home from Europe. They have a reliable, free shuttle from LAX to the hotel, and back again. The room was spacious and clean, and the expanded continental breakfast (which was included), was completely satisfying. We would definitely stay here again, if making an overnight connection.

"Airport Stay"

4
07/11/2015

Had an early flight, so stayed here the night before. Free shuttle service was an extra bonus. Front desk staff very helpful with shuttle info and offering wake up call if needed. Clean rooms and complimentary bottle water in fridge.

"They make dealing with the LAX airport as easy as possible"

5
07/11/2015

I thought this was a very convenient and pleasant option for flying out of the LAX airport. Staff were all extremely courteous and helpful. Lowered the stress level several notches which was much appreciated.

"Great option for a stay near LAX"

5
06/11/2015

We had a very pleasant stay at the BW in Inglewood. Hotel was well located, clean and comfortable. The staff was very helpful and the shuttle was on time but could have run a little more often. Every hour on the hour cut us a little close at LAX.

"Great Overnight at LAX"

5
04/11/2015

The shuttle from LAX was prompt and courteous. The reception was smooth, friendly and helpful. The room was spacious and we appreciated the modern amenities and ease of their use. The bathroom was clean and everything worked to the standard we would expect. The hotel staff were friendly, knowledgeable and eager to help. We will definitely make it our first choice the next time we pass through LA.

"Great Place"

5
03/11/2015

Very friendly staff, clean and well appointed room, good free breakfast with lots of choices. Did not take advantage of pool. Location ideal for business and perfect for access to LAX with free shuttle. Would recommend any time.

"Close to LAX airport"

3
03/11/2015

We stayed here one night before flying out early the next morning. The shuttle service was fantastic and on time. The pool area is great and cool to be able to watch all the planes coming in yet our room was very quiet.

"Location is great and all aspects ot the hotel excellent."

5
30/10/2015

We had an overnight stay before our flight the next day and found the hotel very nice. It was convenient to the airport and the staff were very helpful particularly Geeta who helped us when we had a problem of keys to the car and she called AAA and ensured we were Ok before we left. The room was excellent - comfortable and very clean. The location couldn't be better. I would highly recommend the hotel.

"Don't look anywhere else!"

5
29/10/2015

This place is really nice, clean and great staff, always very helpful. My partner I just needed a place to stay between flights, this place is close enough but far enough that you don't hear the planes. They have a free shuttle bus which always great!

"Short Overnight Stay - Great Location near LAX Airport!"

5
28/10/2015

Great location near LAX airport! We were in town on a short overnight for an event. Stayed close to the airport due to early departure the following morning. The rooms are spacious, very clean and comfortable. Underground parking with pass from front desk, well-lit. Convenience store and restaurants across the street from the hotel. Also on public transit, easy drive to the airport and close access to major freeways. Staff is very welcoming! Complimentary breakfast buffet was served hot - breakfast area well-kept.

"Conveniently located to LAX, excellent value"

4
26/10/2015

Not a fancy hotel, but totally comfortable and conveniently close to LAX. Excellent value. Just down the block from the airport and a few blocks away from car rentals. I dropped my car off the night before departing and the the hotel shuttle picked me up as soon as I called them. The staff was super helpful and eager to make my stay comfortable. Because of their desire to please, I rank my stay at this Best Western as a "10." I've stayed at many fancy hotels where the service was shabby in comparison. Kudos to the BW staff. Thanks, and I'll be back again.

"Good place to stay at LAX airport"

4
26/10/2015

Have stayed many times at this hotel only problem I have is that the airport shuttle is one a hour. Would be better if it was every 30 minutes. If the hotel could change this, the hotel would them be perfect for staying at.

"Inglewood Best Western"

5
24/10/2015

This was a very nice hotel--staff pleasant and helpful; breakfast more than adequate; airport shuttle reliable. We will stay here again when traveling to LA area. In general Best Western Plus is a guaranteed good deal. You do have to book through BW to use rewards credit against room rate.

"Nice Hotel & Great Breakfast"

4
21/10/2015

Our 5 night stay was fantastic. Staff was very friendly and helpful. Included breakfast was always fresh and tasty with a lot of variety. Room was clean and couldn't hear noise from other guests. Airport shuttle was a plus.

"BW in LA"

5
19/10/2015

this Best Western hotel was a great location for us. just off the I5 and close for the budget rental drop off on the way to the airport. swimming pool and hot tub were nicely located outdoors on the second floor so you aren't exposed to the street traffic and great star gazing at night.

"comfortable family accommodation for overnight stay close to LAX"

4
18/10/2015

our family enjoyed and comfortable overnight stay here, close to LAX for connecting flight early the next morning. Staff were very friendly and helpful and our rooms were very comfortable and clean. Good to have Airport shuttles too.

"Nice Stay!"

5
13/10/2015

Hotel was convenient.Breakfast had a nice variety. Parking was $10 a day. I think that should be included with your stay.Staff was very friendly. The rooms were comfortable. We had 5 people, we stayed in a doulbe room with a pull out sofa..we had lots of room.

"Good"

4
12/10/2015

Overall my experience was good. My wife and son enjoyed our weekend getaway. Ther pool was refreshing and the guest we met were friendly. The staff was very courteous. The breakfast was more than I imagined and delicious.

"Clean tidy good hotel"

4
12/10/2015

Friendly staff, airport pick up and drop off - clean and tidy hotel, rooms decent sized with decent beds, nice pool and spa area. Breakfast was ok - everything you needed - breakfast room was a bit small as was crowded the second time we stayed there but we just took breakfast back to our room. Great location to airport. Would stay again.

"Horrible customer service"

1
11/10/2015

The front desk lady Geta was the rudest person I've ever encountered while traveling. Phone etiquette was mean and distasteful. Attempted to overcharge us and then refused to rent us a room after our reservations had been made months prior. I wouldn't suggest anyone deal with this sorry excuse of a business.

"Great option when traveling to/from LAX"

4
06/10/2015

Great shuttle service from LAX, nice easy check-in for a quick one night stay! Rooms were nice & big and clean! Breakfast the following morning was standard hotel fare, but always quick & easy when can be eaten at the hotel before heading out for an early flight and it's Free, so no complaints here! We were able to print our boarding passes on the lobby computers and catch an early morning shuttle back to LAX, both drivers were very nice along with friendly, helpful hotel staff! Would stay again.

"Gem in the middle of Downtown LA"

5
29/09/2015

Loved this place! Staff was super nice, and the rooms were amazing! Will definitely come to stay here again, if I am in the area!!! It was a Gem in the middle of downtown LA. Staff was helpful and showed that they cared about my stay and making it as comfortable as can be.

"Pleasant hotel I will return to"

5
28/09/2015

I have stayed at this hotel several times going and returning from pleasure vacations. The shuttle bus from Santa Maria is able to pick us up at the hotel after our return flight, making it very convenient and avoiding return to the terminal to be picked up. We stay in a back room which is quite quiet, although this time there was a loud person(s) stomping around upstairs. Next time I will stay on the top floor. Staff is very helpful and polite. Breakfast is typical but OK.

"Nice hotel with good service at LAX"

4
26/09/2015

Very good service (shuttle service to pick you up and drop you off), friendly staff and breakfast included. Wifi disconnected a couple of times and the hotel looks a bit old fashioned. Perfect for a night close to the airport. Swimming pool and hot tub available.

"Great hotel"

5
17/09/2015

Good service from the staff. The plane to catch was early in the morning and they proposed to add an unscheduled bus drop off. Very good breakfast. Large and comfortable rooms with sitting facilities. A recommendation.