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Best Western Plus Hotel at the Convention Center, Long Beach

4.0/5  - basé sur 591 notations.
517 E 1st Street, 90802-5025, Long Beach, United States - See map

California sun and surf awaits you at our Long Beach hotel, just minutes from the Carnival Cruise dock and the Queen Mary. Catalina Island and CSULB, Cal State Long Beach, are conveniently located near our Long Beach hotel. For business travelers or those in town for a special event, the Long Beach Convention Center is also in the neighborhood. A great location, indoor pool and exercise facility make guests feel right at home at our Long Beach hotel. With free Wi-Fi and a complimentary full expanded breakfast, you are sure to start the day off right. Enjoy a buffet spread with a waffle station, hot eggs, sausage, fresh fruits, favorite breakfast pastries, cereals and yogurts. Complete your breakfast with a cup of 100 percent Arabica coffee or cold juice. The Aquarium of the Pacific is a local destination that is family-friendly. Of course, many of our guests are in town with Carnival Cruise or in route to Catalina Island. Festivals like the Jazz Fest are popular local attractions. The Long Beach Marathon, crawfish events, and Grand Prix are additional options for guests looking for something a little different on their vacation. Shop Pine Avenue, Belmont Shore and Shoreline Village for one of a kind gifts and souvenirs. Both are just a few minutes from our Long Beach hotel. The LB Performing Arts Center is a hot spot for concerts and brings in the best performers around the world. Conferences at the Convention Center attract business travelers, too. Some of our regular guests are in town for work with the shipping industry, imports and exports, and the Port of Long Beach and Los Angeles. Food inspectors, offshore technicians and many others consider us their home away from home. Reserve your room at BEST WESTERN PLUS Hotel at the Convention Center today. Parking fee $17. 00 per vehicle-per night.

Best Western Plus

Hotel at the Convention Center

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 591 guest reviews
NOTE ISSUED
Excellent
295
Very Good
198
Average
57
Poor
17
Terrible
24
REFER TO NOTICE
Business Business
204
Couples Couples
148
Family Family
141
Friends getaway Friends getaway
30
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Practical and clean"

5
24/06/2018

The hotel is excellent and well located in Long Beach shops and restaurants easy reach great breakfast place around the corner. The let down was the breakfast but hotel manager wrote back to me to reassure he will try and improve it. The staff is great and super friendly and the rooms super clean. The safe box warning if you place 6 figures of 000000 it opens by itself even thou you have a password numbers of your choice.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Marcio, We're glad to read that your stay was excellent. I do apologize our breakfast wasn't to your expectations and have since made several changes. We also appreciate your vigilance about the in-room safe. The box in your room may have been still in installation mode. We would have been really appreciative if you hadn't posted this public but rather contacted us directly during your stay. This information can potentially compromise other properties who use similar safes. Thank you for your time again to leave us a review. Sincerely, Shawn Jones General Manager

"Amgen Tour of California"

4
14/05/2018

Stayed here to participate in the Tour of Long Beach bike ride. The close proximity to the start line was the main reason for staying here. It was well maintained and staffed and close to restaurants and shops.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Kissman, Thank you for staying with us and taking your valuable time to write about your expereince. I'm glad to know we were a convienent location to the track start and with the locale of shops and restaurants. We will definitely look forward to having you back for the next run Amgen come through! Safe Riding, Shawn Jones General Manager

"Solid 3 star hotel"

3
07/05/2018

BWP Long Beach is in a great location with onsite parking at a reasonable rate. The desk chair and bed were most certainly on the high end of quality and extremely comfortable. As I was on business, the desk chair is important. The internet is also very stable. This room was very far from the elevator so if mobility impaired be sure to check the location of the room to the elevator. The room, for whatever reason, did not have a lounge/TV chair which meant either sitting at the desk or on the bed to watch TV - very odd. Overall, good 3 star hotel within walking distance of good restuarants and minutes drive to the Queen Mary. Approx 10 kms from the 405 & 710 interchange so easy access to the LA freeway system.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Q2881JEcindyh, Thank you for your time to leave us a detailed review. We take pride in being a Midmarket option for the business traveler coming to downtown Long Beach. As well as our location is so central to many basic necessities on top of that too! We apologize if your room was missing a lounge chair. Our order for smaller dimension chair to place into that room is pending. We definitely look forward to having you again. It was a pleasure being of service. Sincerely, Shawn Jones General Manager

"best western plus at convention center Long Beach"

4
25/04/2018

Just what you'd expect. Nothing lavish but clean and staff is very attentive, helpful and friendly. walking distance (10 min) to the convention center and near a lot of small cafe's and restaurants. No hassle. the rooms at the back of the hotel border a restaurant or something with outside seating so it was noisy when I went to bed at around 11pm on Sat. But I always travel with earplugs just in case.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Yssa, Thank you for your time to leave us a review. I apologize that our neighbors weren't being considerate of others sleep. I am grateful to know, however, that we provide a convenient, clean and friendly stay. I hope we'll have you again to provide and even better expereince! Happy Travels, Shawn Jones General Manager

"Nice hotel, good location, but..."

4
26/03/2018

Room and property clean, staff was great. But, if you're going to charge me a fee for daily parking on property, there needs to be a space for me. No matter when I return. 1am Friday night and there were no spots. Had to park on street and move my car back on to property at 6am. Also, not sure why you hold $100 for a "security fee" which is reimbursed on check out? I'm a middle aged slightly overweight card carrying AARP kinda guy. If I'm a security risk, don't book me.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear ThatGuy1957, Thank you for choosing us in your travels. It was a pleasure being of service and greatly appreciate your compliments about our staff. We sincerely apologize our parking lot spaces may have been taken up. I am not sure if you reached out to our staff for assistance. Since we do allow vehicles to park along specific walls spaces in our underground parking, or our 30 minutes on the tops deck if all slots are filled. Our security deposit is a check-in requirement for all guests as accidents do happen. The deposit also covers any incidentals from Parking, Dry Cleaning, and more if used during your stay. We hope that this doesn't dissuade you from visiting us in the future. Kindest Regards, Shawn Jones General Manager

"Wonderful Experience on Vacation Trip!"

5
07/03/2018

Great place to stay for a short-term or long-term trip. Friendly and accommodating staff. Hotel is clean with a very pleasant smell throughout hotel. Great morning breakfast, clean rooms and bathrooms. Beds were very comfortable.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Renita, Thank you for the support! I'm joyous to know our facilities and staff were perfect during your visit to Long Beach. If you are ever wondering, our beds are Simmons Westbury Plush models. We look forward to seeing you again! Happy Travels, Shawn Jones General Manager

"Good Location Nice Stay"

4
21/02/2018

The room was very clean and located within walking distance of shopping and restaurants. The staff was friendly and accommodating. The fitness room is basic but does the trick for a quick workout. Breakfast was simple but did the trick (please get rid of the instant coffee though). There is a charge for parking and the stalls are small. Overall it was a pleasant stay!

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Tia, Thank you for your support and time to leave us a review! I'm glad you enjoyed our gym facilities and breakfast. I do apologize if our Farmer Brother's coffee wasn't to your expectations, however, we will take your comment into consideration. It was a pleasure being of service! Happy Travels, Shawn Jones General Manager

"Great Location"

5
11/02/2018

Went to a conference at the Long Beach convention center. Arrived at the hotel early and they held my bag at the front desk. Returned after check in time and was given a room and my bag. The hotel is walking distance to the convention center and the nightlife in the downtown area. I had a king room and it was very clean and modern looking. The front desk staff and housekeepers were fantastic. Breakfast was good, I enjoyed the waffle maker. When checking out they allowed me to check my bag to pick up after the convention was over. Highly recommend and I will stay here again if I make it back to Long Beach.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear JaxPilot, Thank you for staying with us for during the NBAA conference. My staff and I greatly appreciate your kinds words and support. I also my self to enjoy our waffle maker, can beat commercial grade on that. We look forward to the return visit when your travels find you back in Long Beach. Warmest Regards, Shawn Jones General Manager

"Great stay in Long Beach"

5
28/01/2018

January 3 to January 5 we stayed at the Best Western Plus in Long Beach. We loved it. The service was great. The location was great. We walked to water front shops and attractions. Many restaurants and stores were nearby. It included a buffet breakfast with eggs, bacon, sausage and hot oatmeal. It included a fitness room my daughter (20) used and a very small fitness pool. The pool wasn't big enough or deep enough to be useful to me. The room was a very standard American motel room (not particularly large) with two beds, but nicely done.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Cletus, It was a pleasure being of service. I greatly appreciate your time to leave a detailed review about your expereince at our hotel and lovely Downtown Long Beach. We apologize if our pool was smaller than expected, however, we do hope that others with you still able to enjoy it. We look forward to a future visit from you! Sincerely, Shawn Jones General Manager

"Good choice"

4
31/12/2017

The hotel is in a good location, lot of restaurants nearby. Check in and out were very smooth, room is fine, no luxury but perfect to stay a couple of days. Room and bathroom were very clean and were cleaned every day. We were very pleased with all we got for the price paid.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Isabel, Thank you for your time to leave us a review. We are the best an only Midmarket property in Downtown Long Beach, however, we do our best to deliver beyond that. It was a pleasure to have been of service and hope that you had a great New Years here as well! My staff and I will look forward to a future visit from you. Sincerely, Shawn Jones General Manager

"My experience."

3
18/12/2017

Stayed here while attending the nutcracker. Nice rooms. Good area of town. Breakfast was marginal and wasn't kept well stocked. Underground parking. Check in/ check out was painless. However, I Will pay more next year for higher end hotel and skip the cheap breakfast.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear RJ, Thank you for your time to leave a review and choosing us. I apologize our hotel didn't deliver an expereince you expected. We are a limited service, mid-market property that does its best to provide an exceptional stay for all of our guests.

"Very nice for a mid-priced hotel"

5
13/12/2017

This is a very nice property. The staff was very professional, and the hotel was much nicer than we expected for a property in this price range. Great location within walking distance to the convention center and shopping. Also a good choice of restaurants within walking distance, but no fast food.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Greg, Thank you for your time to leave us a detailed review. I'm glad we provided a stay that exceeded your expectations. Please come and visit again, it was pleasure having you both. Have a happy holiday season! Festive Regards, Shawn Jones General Manager

"my experiance"

4
08/12/2017

the room was clean, convenient, I stayed at the same place a couple of months ago. the experiance was so nice. When I had to go back recently I rebooked. the only thing we had issue with is he tv guide isn't up to date.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Cindy, We are grateful for your additional support. I love to see returning guests. We are in the process now of changing out all of the in-room channel lists because of your diligence. My team and I look forward to seeing you both again. Many wishes for a great holiday season. Kindest Regards and Happy Holidays, Shawn Jones General Manager Best Western Plus Hotel at the Convention Center

"Extremely satisfied"

5
07/12/2017

Planned a weekend trip to Long Beach, CA. Arrived and checked in with no issues, and the rest of the weekend went great as well. Called front desk for extra towels and they were brought up surprisingly quick. Breakfast, tv, and internet was great. I even had a balcony to hangout outside which was a plus. Will definetly return to this hotel.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear V2730RHJOSER, Thank you for your time to leave us a review. We do our best to provide a simple yet satisfying stay. Being a smaller property enables us to assist guests who may need extra room items much quicker. We will look forward to your next weekend trip to Long Beach! Warm Regards and Happy Holidays, Shawn Jones General Manager

"Great hotel in DT Long Beach"

5
04/12/2017

I stayed here the first night that I moved to Long Beach. I got a great deal online for the room. Sandra at the front desk was awesome! She was so friendly and helpful. Definitely made moving here and not knowing anyone a little bit better. The hotel is near everything in downtown. Lots of restaurants to walk to. And a large grocery store a block away. Had a large hot and cold breakfast selection that was really good. The room was nice and clean and quiet. The bathroom was very clean and they have extra toiletries if you need them.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Melissa, Thank you for your additional support and time to write about your experience! Sandra is a great member of my front desk team and I appreciate you recognized her efforts. I hope that you further enjoy Long Beach as much as we do. Thank you for your kind words and detailed review. Warmest Regards and Happy Holidays, Shawn Jones General Manager

"Good Hotel"

4
28/11/2017

Great Hotel, but don't checkin at night. The night clerk has an attitude problem! My parents loved the lady that checked them in around 4 but I put up with a very different story when i checked in late.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear 847Reveccaa, Thank you for staying with us. I apologize that you found our later night front desk clerk wasn't as welcoming as you had hoped. Since your review, we have made sure to inform the staff member how you felt. Negative encounters can hurt the reputation of any customer-oriented establishment and we appreciate the guests who let us know of anything less than polite and professional. We look forward to providing a superior expereince. Kindest Regards, Shawn Jones General Manager

"The place to stay in Longbeach"

5
27/11/2017

We enjoyed our stay in a clean king room that was freshly remodeled. (as was the rest of this facility) Staff - friendly, efficient, professional etc. I'll put it this way they smiled but they went out of their way to may sure we felt like smiling also. Last but not least - $$ are reasonable.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear John H, Thank you for your awesome support and time to leave us a review. Your kind words about our staff are also greatly appreciated. We look forward any future visit from you and your family anytime. Happy Holidays, Shawn Jones General Manager

"Great Long Beach Hotel"

5
22/11/2017

Very clean and new, great staff and very walkable location with plenty to do. I live in Long Beach and just needed a hotel for one night and was very pleasantly surprised by experience and would recommend it to everyone.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Steven, Thank you for your utmost support. We love to host our Long Beach neighbors, be it a staycation getaway or if the home is undergoing renovations. I'm glad we delivered an experience that exceeded your expectations. Thank you for your kind words about my staff. Thanks again for your time to leave us a wonderful review! Happy Thanksgiving, Shawn Jones General Manager

"ok"

3
20/11/2017

WARNING .... additional $15 to park charged when you arrive. Keys where also deactivated 2 hours before check out. we got locked outside. had to figure out how to get back in. not sure what kind of eggs they serve... it not eggs. .....

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Desiree, Thank you for staying with us. I apologize if your experience at our property wasn't what you expected. We do our best to ensure that anywhere you can book our hotel that our guests are aware of any additional fees and policies. Further, our $15 a night parking rate is the lowest out of the other downtown hotel competitors in Long Beach. With many guest hotel keycards that are available, they are sensitive to other devices or magnets, however, it is possible your keycards deactivated due to a timer. We will look further into this issue. Many of our guests usually enjoyed all our hot items for breakfast. Our eggs, however, do come in a bag but are some of the top quality bagged eggs we can get from our 3rd party Sysco foods distributor. I do understand that some food items aren't for everyone. We hope to have another opportunity to have you again in the future to provide a superior experience. I hope you have a Happy Thanksgiving in the meantime! Kindest Regards, Shawn Jones General Manager

"Great location"

4
18/11/2017

The hotel is downtown with easy walking to lots of restaurants and shops. It was comfortable and had all the amenities needed. Breakfast was the usual fare, and more than adequate. The staff was great - sent us to a very nice restaurant.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear SLS45, Thank you for your support and time write us a review. I'm glad to know my staff directed you to a good place to eat. We try to make the best of every guest's stay in Long Beach. We hope to see you again for another excellent stay. Warm Regards, Shawn Jones General Manager

"Very clean!"

3
12/11/2017

This was a very clean hotel. The staff was friendly. The parking was a bit limited but the staff was flexible with letting us park in one of the short term parking spots. In a pretty decent area. We would stay there again.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Murillo, Thank you for staying with us and leaving a review. Thank you also for your compliments on the hotel and staff. I hope to see you again for a future stay and provide you with a far more superior experience. Happy Travels, Shawn Jones General Manager

"allways a good place to be"

4
01/11/2017

We have been there at least 3 times over the last 10 years and recommend it to everyone. Best location for all enterprises in southern California. Public transportation nearby. Fly away shuttle to LAX only a 3 minute walk from the hotel.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Viola, Thank you so much for your time to leave us a review. It's was a pleasure to have you. I'm glad your expereince with us in the past has led you back to us again over the course of the last decade. We look forward to your next trip! Sincerely, Shawn Jones General Manager

"Standard business hotel, great location, poor breakfast"

3
27/10/2017

Stayed here for 5 days on a business trip. Rooms were clean, staff were polite, location is great for downtown Long Beach. Neighbourhood has plenty of local cafes, restaurants and bars and a Vons a block away. There is a free breakfast but it was pretty low quality - would have given the stay a four if the breakfast was better. Plenty of places to get a decent breakfast around the neighbourhood.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear HkDave, Thank you for staying with us and your time to leave us a review. I sincerely apologize that our hot breakfast included with the stay didn't meet your expectations. I'm glad you have, however, enjoyed your time here in Long Beach during your business trip. If you'd like to share any suggestions on our breakfast you can contact me at [email protected], as we are always looking to improve our overall service. Thank you again for you time. Sincerely, Shawn Jones General Manager

"Great Location!"

5
23/10/2017

We really liked this hotel located in the East Village. I took my 17 year old son and a friend to Twitchcon 2017. From the hotel, it was about six blocks to convention center as well within walking distance to Shoreline Village, the beach, and Pine Street. Room was comfortable and clean. We would definitely stay here again.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Karen, Twitch Con was a lot of fun. I'm glad to see you, your son and friend enjoyed your time here in Long Beach. I do really hope we Twitch Con again, however, if not we really hope to still see you for a future visit. Happy Travels, Shawn Jones General Manager

"Coming Back"

5
20/10/2017

Great hotel, the pool is indoors so weather was not a worry. Free breakfast was really good! I was pleasantly surprised that the breakfast included fresh potatoes, eggs, beacon and waffles. They have great wifi. We will be visiting Long Beach for work more often so this will be the hotel we use when we come.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear J6656NWjosev. It's a pleasure to know we provided you with a stay perfect for work! Thank you so much for your time to leave us a review. We are definitely looking forward to you coming back. Warm Regards, Shawn Jones General Manager

"This is a true BW Plus!"

5
13/10/2017

This is a well managed Best Western. Everything is clean from the rooms to the breakfast area. They are walking distance to the best area bars and restaurants! Beds are super comfortable and they have garage parking. The manager works very hard and always has a smile.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Storyteller, Thank you for writing us a most excellent story about your expereince. I'm glad to know we delivered a great stay and I appreciate your kinds words about me. Do not hesitate to visit us again! Thank you again for your time and support! Happy Travels, Shawn Jones General Manager

"MrGG-Best-Western-Long-Beach-CA"

3
28/09/2017

Good Check in went smoothly; computer desk is good size; hotel, room, and bathroom were clean. Bad No handicapped spots on upper level; these are reserved for a hotel owned restaurant/bar. While there are handicapped spots in underground parking, what if a person arrives with a vehicle that will clear underground parking heights? There should be at least four handicapped spots at ground level for hotel guests. There is no guest laundry. The computer desk chair does not have any arms so a person can rest their own arms. If you agree with re-using towels and washrags, there are not enough hang bars for multiple room occupants. The ice bucket is about 2/3 the size of a usual ice bucket. The breakfast area does not have enough low tables. Short or handicapped persons have a problem with the tall tables and chairs. Guests have to use their room key to access the breakfast area even during breakfast hours. The oatmeal was never hot enough, just warm; microwaving needed.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Gerald, I'd like to thank you for staying with us. I apologize again that we didn't meet your full expectations during your hotel visit. I have reviewed your suggestions and comments about our parking, items in our rooms and breakfast. As with any feedback we receive, we do our best to use this to better the expereince we give to future guests. I hope we have another opportunity to have you with us since we would like to provide a superior expereince. Sincerely, Shawn Jones General Manager

"Well kept hotel in downtown Long Beach"

5
27/09/2017

Stayed here while attending a conference at the convention centre. Not one negative, from the moment I met the reception team and the very friendly manager Shawn I knew I'd chosen the right place. Rooms are good, comfy beds and a nice powerful shower. Rooms cleaned daily and to a great standard. Breakfast buffet is good with a wide selection to suit all diets. Good location, 5-10 min walk to convention centre and same distance to the bars and restaurants. Only criticism is the size of the pillows on the bed, more like cushions you'd have on a sofa.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Beat Box Bumblebee, It is an honor to see we provided a great expereince during your time here in Long Beach. I greatly appreciate the kind words about my staff and me as well. I do know our housekeeping tuck the pillows tightly in their cases, we not mind, however, if you fluff them out to your own comfort. Thank you again for your time to leave us a review. I hope we see you for the next expo! Happy Travels, Shawn Jones General Manager

"Excellent in Every Aspect"

5
08/09/2017

There is no better value, location, comfort, attention to detail elsewhere in Long Beach. The hotel is located downtown Long Beach and accessible to everything. Comfortable, inviting, and with a wonderfully attentive staff, this is hard to beat, not to mention the extremely favorable rate.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Maurice, Thank you for your generous support. My staff and I take great pride in delivering a wonderful guest experience. I couldn't agree more that we are the best deal you can get in an area like ours, being just near the heart of downtown Long Beach. We cannot wait for a future visit from you. Thank you again for your time to leave us a review and your generuos compliments. Warmest Regards, Shawn Jones General Manager

"Worth every pemny!"

5
01/09/2017

The location is the best!, service was awesome. Rooms are clean & updated. Lots of channels to chose from. Pool area is relaxing. Breakfast area was roomy & the food delicious! U need to pay for parking but that is the one & only con.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Rosam, I'm pleased you found our location and service to be very satisfying. It was our pleasure in providing you with a clean and comfortable stay. We apologize if your our parking didn't meet your expectations. Many of the downtown properties will charge for parking since we must maintian our own parking structures. We look forward to a future visit from you. Warmest Regards, Shawn Jones General Manager

"No complaints"

5
29/08/2017

We had a great stay. We would stay again and would recommend. Location in perfect walking distance to everything. Entire hotel was very clean. Very friendly staff. Close to shopping, restaurants, and aquarium.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear BunnyXO, Thank you for your kind words and time to leave us a review. It sounds like we provided you with a fantastic stay as it should be. Please visit again, it was our pleasure. Happy Travels, Shawn Jones General Manager

"Short Fun Stay"

5
27/08/2017

Had a great experience at this hotel. Excellent location for getting around the local attractions. Breakfast was a wonderful way to start the day of adventures. Would highly recommend for those traveling and staying in this location for business or pleasure. Easy to get around, many restaurants to choose from. Comfy room and fast internet.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear MariCrisg, Thank you for your recommendation! I'm very grateful to know we provided a convenient and comfortable stay! We look foward to seeing you again! Happy Travels,

"Great Hotel"

5
25/08/2017

Very good breakfast, clean rooms, great location and only 5 min away from the beach. Parking is $15/night but it's underground and seems safe. Internet was fast and free with the password provided when we checked-in. Overall we would pick it again,nice place.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Dawido, It's always great to know when we accomplished a great guest experience. Thank you for your support and time to leave us a review. I and my team look forward to your return. Sincerely, Shawn Jones General Manager

"Clean and comfortable"

5
24/08/2017

Stayed here will with a group of people while we toured Southern California. It was centrally located to our destinations. My room was very clean as well as comfortable. The room was nicely decorated and housekeeping was meticulous about tidying my room each day! My room overlooked the parking area but was very quiet at night. The only noise was the sound of running water when someone took a shower. The hotel also had restaurants nearby as well as two markets; one a small corner market and the other was a Von's grocery store. Breakfast every morning was included. There was a variety of options: scrambled eggs, sausage, oatmeal, cereal, yogurt, sweet rolls, and various breads. Overall an excellent stay!

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Nadene, Thank you for your detailed review. I hope your stay was memorable during your tour of Southern California. When your travels find your way to Long Beach again please visit us! Thank you again for your time. Happy Travels, Shawn Jones General Manager

"Great!"

5
21/08/2017

The staff was helpful and friendly. We were always greeted when we came and went. The room was comfortable and clean. There is underground parking for a price that is lower than the other hotels in the area. It is close to the beach and the port. Many good eating places within 3 blocks, One right across the street and one a block away We would stay here again if in the area.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Reen, Thank you for your support and time you took out of your day to share your experience about your stay. I'm very grateful to know we provided you with a wonderful experience. My staff and I do our best to make our hotel a home away from home for many of our guests. It's also great that you were able to take advantage of our well-placed location. We look forward to seeing you again for your next visit to Long Beach! Happy Travels, Shawn Jones General Manager

"Long Beach Staple"

4
18/08/2017

Very nice hotel and room, within walking distance to many restaurants, shopping, as well as the beach. Great for the price for the area. I would definitely recommend this hotel. Would be happier if they carried more gluten-free breakfast items.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Mmelachat, Thank you for your review about us. My team and I are ecstatic to have your recommendation! My team and I will definitely take into consideration what gluten free options we can add to our breakfast. We apologize if our breakfast didn't meet your expectations. We look forward to a future visit, it was a pleasure having you with us. Warmest Regards, Shawn Jones General Manager

"Nice hotel"

5
13/08/2017

Nice clean room, spacious and comfortable. Big bathroom and all the amenities I needed. Parking is not free, and it was very limited. Breakfast was good and kept warm. I got to breakfast as soon as it was available so it was fresh. Breakfast area was nice, a little small for a decent size hotel. Nice staff.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Melanie, Thank you for your time in writing us a review. We appreciate the kind compliments about the staff and hope your stay was as comfortable as possible. We apologize if our breakfast area wasn't as big as you expected, however, if it does become busy we allow guests to bring food back to their rooms. I understand parking can become limited, especially since Long Beach hosted it's annual Jazz fest during the time you stayed with us. I hope that we see you soon again for a future visit. It was a pleasure having you with us. Warm Regards, Shawn Jones General Manager

"Super Nice and Clean ."

5
09/08/2017

One of the most cleaness and most nicest Best Western hotels I ever stay at . Even on a Tuesday night they were booked solid and it show because the parking basement area was filled . Anyways staff was so nice and kind and let us park in there areas so we wouldn't have to park on the street . Thank you so much . Will be staying again there soon .

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Mukisai, Thank you for your time to leave us a review. We apologize our parking was full, however, it's a hallmark on how popular Downtown Long Beach can be. We hope we provided you with a seamless guest experience and look forward to that future visit. Happy Travels, Shawn Jones General Manager

"Great value for your dollar!"

4
09/08/2017

My daughter and I stayed at the BW Plus at the Convention Center, Long Beach. The staff was polite, knowledgeable, and helpful. The complimentary breakfast offered a variety for different tastes, and lasted from 6:30-9:30, which is great for late risers. My requests for cleaning and extra towels were honored in a timely manner. Overall, we actually experienced better service than a friend who stayed at a more expensive hotel across the street from LBCC. She had to negotiate with the front desk and restaurant host to get a complimentary breakfast! I will definitely stay here again.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Praquela, We are thrilled to know your stay was delightful. I greatly appreciate your detailed review about your experience with us. We do our best to respond to guest requests or issues as soon as possible. We cannot wait to see you both again. If there was anything else we can do please let us know! Warmest Regards, Shawn Jones General Manager

""A Home away from Home Experience""

5
07/08/2017

The location is very convenient. It's right in the middle of one's 'needs' & 'wants'. Just staying in the room would already make one feels relax & we'll rested. Breakfast is so good. The food choices are more than enough that you would not care to go outside anymore. Great job Best Western...keep it going.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Salvacionl, Thank you for the support and taking time out of your day to write about your experience with us. It means a lot to my team to know we provided you with a Home away from the Home experience. We look forward to being there for your the next visit to Long Beach. Happy Travels, Shawn Jones General Manager

"incredible service!"

5
07/08/2017

From check in when the Shawn the manager offered us a better rate then what we had, to the extremely comfortable beds, to the excellent breakfast and great location, we were very happy with our stay at this hotel. I would highly recommend it over the more pricey big hotels!

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Shannon, It was a pleasure having you both with us. Thank you for compliments about myself but I cannot take all the credit. I am just very glad to know we fit your needs and cannot wait to see you again. Thank you for your thumbs up and time to write about your experience. Happy Travels, Shawn Jones General Manager

"Disappointed"

1
06/08/2017

I read a lot of the reviews on trip advisor, which helped make my choice in staying at the Best Western Plus in Long Beach, but was very disappointed in my stay: Pro: 1. Some of the breakfast was good - yoghurt, toast. The breakfast area was clean. The maids and breakfast staff were very friendly and helpful. 2. Room is updated. 3. Good location. Cons: 1. Parking is 15$ day upon check in. 2. Nasty globs on curtains (dirty) 4. Bathroom dirty - long black hair, dirty drain stopped, nasty stuff on walls - I ended up cleaning it myself. 5. Many hotel rooms are over the parkade - be prepared to listen to car alarms or other noise. 6. Some rooms are directly across from ice machine (that has NO door) - if you have one of these rooms, you will also NOT sleep. 7. Beds uncomfortable, pillows lumpy - i woke up with a super sore neck and back 8. No hot tub and small pool. 9. Staff don't care - front desk said they'd switch room before 1pm due to not sleeping (parkade, ice machine, person locked in the stairwell screaming and banging on the door in the stairs at night across from our room - if you don't have a card you get locked in the stairs and can't alert staff) and front desk never called me like they said they would to switch my room. Called front desk just after 1pm and the afternoon staff had no idea about switching our room and couldn't do it until after 2pm which I had specifically told morning staff I couldn't do after 2pm as we had to be somewhere. Asked staff to have manager to email me to discuss stay and the manager never contacted me. 10. Breakfast - Eggs were sitting in a pool of liquid, they don't refill apparently once items are gone (heard others upset about this too). We've travelled to many hotels around the world and while there were some pros, I would not stay at this hotel again. I felt very stressed out at this hotel. I was disappointed, very exhausted and sore checking out of this hotel. I had a full day of travel home on two nights of no sleep and an extremely sore body due to beds and pillows. I'd never stay here again.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Melissa, Thank you for taking the time to write about your experience. We sincerely apologize that your stay wasn't what you had expected despite many of our great reviews. I'm saddened to learn about the conditions of your room after your departure. If your room wasn't cleaned to your expectations always contact the front desk as soon as possible. For your room swap, we apologize that this wasn't made for you during your stay. We did offer to store your luggage in our secure office that's under 24hr CCTV to hold till another room became available. However, you declined our offer. Since you also needed to leave right away, we were not able to make the change. Also, I apologize if someone was in stairway banging on the door. No one can be locked in since we have a designated exits to the street. For guest security I had attempted to make contact but never received a response. If you can, please contact me at [email protected] I look Forward to your response. Sincerely, Shawn Jones General Manager

"Recommend this hotel for business and private stay!"

4
31/07/2017

Good hotel in a perfect central nice neighborhood location. Room where very clean and bed had all the comfort one needs to have a good night sleep. Breakfast needs improvement from quality, presentation and location.

"Average place"

3
31/07/2017

Helpful front desk staff, average breakfast, average exercise room, warm hallways, warm lobby. Great restaurants nearby; one is right across the street. Water supply in lobby was empty both days, though ice was in it.

"Long Beach CA"

5
29/07/2017

I didn't expect much from a Best Western but this hotel and staff was excellent. For a moderately priced hotel, the lobby andcrooms were renovated, beds were very comfortable and bathroom very clean and updated. Would definitely stay here again!

"Convention Center"

4
18/07/2017

First time staying at Best Western and was very pleased with the quality and cleanness of hotel. I signed up for their reward program and will stay there again. Hot breakfast was simply and good(eggs, meats, waffles, ect.). Employees are professional, courteous and helpful.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Kimanhc, Thank you for your support and the time to write us a review. We greatly appreciate you signing up for our rewards program. Please make good use of our seasonal promotions also. I thank you for your kind compliments about our service and look forward to a future visit from you. Warm Regards, Shawn Jones General Manager

"A Great Stay"

5
16/07/2017

The Best Western Plus at The Convention Center was Wonderful. The Check In and Check Outs were Very Easy. Rooms were Updated and Very Clean. Close to Attractions like The Queen Mary and Long Beach Aquarium. A wide variety of restaurants within easy walking distance. They do charge $15 per day for parking. Worth it though. Parking is underground and secured. Enjoy.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Steven, Thank you for your time to leave us a detailed review. I really hope that you both had a memeorable expereience here in Long Beach. Don't hesistate to come back, we will be looking forward to it. Happy Travels, Shawn Jones General Manager

"Great Room and breakfast"

5
12/07/2017

Stayed here last Monday and we liked the amenities, the room is modern, bed and pillows are comfortable, has a Keurig Coffee available in the room, no bottled water though, but offered Free Breakfast from 6:30 am to 9:30 am. Location is great, walking distance to a lot of places to see.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Florian, Thank you for your detailed review. We are very glad to know we provided a comfortable and convenient stay. Although we may not have free bottled water available we do have several water fountains and a vending machine with drinks on site. We look forward to another visit! Happy Travels, Shawn Jones General Manager

"Great Hotel, staff, location and amenities."

5
09/07/2017

Excellent hotel in a great downtown location. The manager and staff were all very professional, personable and efficient. Bed was excellent and far above the usual. Breakfast was of the highest quality with great selections, and variety. Would never hesitate to stay here again when I am in town.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear TopSarge, Thank you for staying with us. I can vouch that our beds are very comfortable and I'm happy to know you feel the same. I also greatly appreciate the compliments about my staff and me. We very much look forward to having you stay with us again. Thank you for taking the time to leave us a review. Happy Travels, Shawn Jones General manager

"Not the Best"

3
05/07/2017

Several issues arose that were unsatisfactory. One- check in. Someone was paying for the hotel, I was informed that only a holding charge for 100 would be placed on my card when I checked in. The total amount was charged to my card, Had to request the person paying for my room who reserved it online, drive an hour 1/2 that night to switch the cards. It took until Monday evening for my charges to drop off and got several different answers from front desk about the issue. Two - AC stopped working and it was extremely hot day and room got unbearable quickly. Three- Called front desk around 1:30 in the afternoon the following day, and requested that my sheets be changed, ( had makeup marks on the linens, I did not wear makeup during my stay I did not notice until following morning as it was evening when I checked in.) And that they empty the trash cans. I came back to my room around 7pm and no one came by room to change the sheets or empty the trash. They sent maintenance for the trash but sheets could not be changed- which is gross. Three- my last day of my stay I was taking things down to my car, and forgot my key in the room and had to go to the front desk to request one. I ended up having to go back down three times because the key they gave me would not work, I was almost late to work because it took about 20 minutes for them to finally go to the room with me to unlock it so I could get my last bag. The staff was nice enough, but that does not makeup for all the inconveniences .

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Juanita, Thank you for taking the time to leave us a review. We apologize that your experience with us wasn't as expected. Your reservation, as it was booked, was not properly prepaid. For a guest to check in, we need to establish credit for the entire amount plus the security deposit with a valid credit or debit card. Depending on who you bank with; any authorizations placed on your account can take several days to reflect that it was dropped. Although not mentioned, I do hope you reached out to the front desk about your A/C as we are always quick to service our guest's needs. All of the sheets we use on the property are washed and sanitized by a linen company off-site. We apologize your sheets had makeup stains that were failed to be removed. We are thankful that you contacted us to have these changed out for a new fresh set. To address your trash not being taken out we reviewed our housekeeping log and found that housekeeping service was declined. We were more than happy, however, to remove any trash and other items when you notified us. For your keycard situation, we truly apologize that it was not functioning for you after your checkout. Our maintenance team examined the door; however, they found it was still working properly without fault. We would hope to have another opportunity to provide you with a superior guest experience. If I can be of any further assistance you can reach me at (562) 285-0281. Kindest Regards, Shawn Jones General Manager

"Great hotel in Long Beach near ferry terminals"

5
25/06/2017

We needed a hotel near the ferry terminal. This hotel was in an excellent location, close to the water and the downtown shops and restaurants. Everything was accessible by foot. The entire staff from management to desk staff to housekeeping were extremely helpful and friendly. I would highly recommend this hotel.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Summerdaiz, Thank you for your recommendation! We always strive to be as friendly as possible and we are thankful for your kind compliments about my staff and me. We hope to see you again next time you are here in Long Beach or before you visit Catalina! Thank you for your time to write us a review. Happy Travels, Shawn Jones General Manager

"Stress Free Hotel Stay"

5
22/06/2017

Very satisfied with check in/check out staff, very courteous, room was very clean and the bed was super comfortable. Other than finding a banana in the dorm fridge everything absolutely everything was excellent. Location is at walking distance to the beach, Queen Mary ferry, shopping centers, the harbor and many other sites. Highly recommend anyone to consider there stay at this hotel.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Linad, Thank you so much for your time to share your experience. I brought your situation with the Mini Fridge to my housekeeping's attention. We apologize for any surprise bananas found in your room. We are grateful to know, however, your time with us exceeded your expectations. Thank you again for your business and time to leave a review. Happy Travels, Shawn Jones General Manager

"Pretty convenient plus friendly staff!"

4
21/06/2017

We enjoyed the location of the hotel because it's right downtown and close to the convention center. They charge for parking ($15 a day). The hotel has an indoor pool. The views of the room are mostly the back of the hotel. The Manager, Sean, is very helpful, friendly and informative. He tells you everything about the hotel and the city. Note that the hotel lets all the guests to take their breakfast to the room in case the breakfast room is full at AM. The business center is all the way to the end of the breakfast room. I used the business center a little bit, very good! The hot breakfast was not great but other than that they have pretty good selections. This hotel it located at a most convenient intersection. Across from them are two great restaurants and bars. If you don't feel like going to Pine Avenue where most of the restaurants are situated, you can just go to these restaurants and bars across from this hotel. One thing I would suggest is to give a little bit of training for the front desk employees. For example, I called to ask about the TV that didn't work using the remote control and a female front desk employee said she would check and call me back. She didn't call back and when I called back she said I had to wait for the maintenance guy to come in later. That I understand but she should have called me back just to let me know that. Being proactive helps. I had my TV going by playing with the remote couple times. Maybe it needs new batteries! LOL. Anyway, the whole experience staying here was very good. The staff members were polite. I'm sure they will improve what needs to be improved. I heard they went thru a renovation. So that's a good start.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Nora, Thank you for very detailed review. It's our pleasure to know your stay with us was convenient. We apologize for any shortcomings. We appreciate you letting us know what needs to be improved and will take your suggestions and comments to our team about informing the guest if Maintenance is unavailable at the moment. We hope to see you again for a future stay and provide you with a more superior guest experience. Thank you again for your time to write about your stay with us. Sincerely, Shawn Jones General Manager

"Excellent Location"

4
21/06/2017

lots of great bars and restaurants. Beach is nearby. great for shopping. I bought a new suit. there are food trucks. the hotel doesnt provide conditioner and the city does not allow plastic bags... the view is not great. Everyone obsessively obeys traffic laws.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear K202 MNercb, Thank you for your business and support. We hope we met your expectations. I apologize if your room didn't have Hair Conditioner placed with our other amenities in the bathroom. We have plenty of Conditioner in stock, and if you need more, we are always more than willing to supply you with said item. The local area has many great offerings, and we are glad you found one of my favorites. I do, however, share the same disdain for plastic bag ban the City has. We do look forward to seing you for a future visit. Kind Regards, Shawn Jones General Manager

"great for DTLB"

5
19/06/2017

worth every penny! and better than other more expensive brand names. for such a prime dtlb location its also extremely clean, modern, trendy and well kept. fitness room needs a little attention but overall its not a deal breaker. thanks yo shawn who always takes good care if me and his smart, helpful staff!!

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Sam, We are very joyous to know we exceeded your expectations. I appreciate deeply the kind compliments you have for my staff and I. When you are looking for another great expereince here in Downtown Long Beach we look forward to seeing you again. Warm Regards, Shawn Jones General Manager

"Good value in a good location"

4
16/06/2017

If you want good value and a good location, this is the hotel for you. There are lots and lots of restaurants within walking distance of the hotel and a groceery store around the corner. The only bad thing which I do not blame the hotel for is that people allow their dogs to relieve themselves on the sidewalks just outside of the hotel. People should really be more considerate and clean up after their dogs.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Robert, It was a real pleasure having you with us. We hope our service provided exceeded your expectations. To add to your comment, we agree as well that pet owners could be more considersate of all the businesses and private dwellings in our beautiful Arts District. We look forward to your return. Warmest Regards, Shawn Jones General Manager

"Comfortable and Quiet/ Good Hearty Breakfast"

5
12/06/2017

We arrived at 9 pm, as planned. Made an attempt to use the pool, but it was cold. Although they did turn on the heat, it is not a quick fix. But we appreciated that they tried, for kids. Room was clean and internet worked. The breakfast has a big variety of food options, including waffles you make, fresh fruit, yogurt and dry cereals. Good location if you are visiting the area. Can walk to many restaurants and shops. Close to a market if needed. Had a refrigerator in the room.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Betty, Thank you so much for taking the time to leave a detailed review. We apologize our pool wasn't warm enough but still found our hospitality to fix the problem genuine. We hope to see you and your family again for a future stay. Happy Travels, Shawn Jones General Manager

"Exceptional customer service! "

5
09/06/2017

I booked 2 rooms here several months ago for a family event this month and we were very happy with the hotel and the service we received. I was travelling with my elderly parents and the staff could not have been more accomodating and kind. I had an issue with my door card lock on day 3, and Shawn, the manager himself, dropped what he was doing and came directly to my room to get it fixed up. The rooms were very clean, plenty of towels and the beds were comfortable. Lots of restaurants in the area and a short walk to the Convention Center. There is a grocery store just around the corner. Breakfast is plentiful and there is a person cleaning tables and restocking items all morning. Thanks to the staff for their help in making our trip memorable!

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Divecozumel, It was a pleasure having you and your family. Thank you for the kind compliments about my staff and me. We do our best to provide an awesome guest experience. It's also great to hear we made your stay very memorable and cannot wait to see you again when your travels bring you our way. Thank you so much for taking the time out of your day to write about your experience with us. Warmest Regards, Shawn Jones General Manager

"Great service, clean rooms, great location"

5
02/06/2017

I was pleasantly surprised with the updates in the hotel. Very nice inside. The service was great, all the girls at the front desk were helpful and friendly. The housekeeping and ladies in the breakfast lounge were great too! Will be back next year

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Jmama, Thank for letting us know we exceeded your expectations! We try our best to provide a great guest experience here. Thank you for your compliments on my staff and your time to give us a review. We will definitely look forward to next years visit. Happy Travels, Shawn Jones General Manager

"Good Place to sleep, Good Price, Nice Staff, great location"

4
18/05/2017

Spent 3 long days at the Long Beach Scuba Show, standing at our booth there. Enjoyable days, but long. The nice firm mattresses at this hotel, along with a quick bight to eat for breakfast at their continental breakfast, made these days easier. Left an item at the hotel, and the General Manager, Shawn Jones, mailed my item to me, soon after learning I had left it there.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Stockgal60, Thank you for taking the time to share your experience. It was a pleasure having you and your team for the Scuba show. I'm glad to hear your item made item back to you safely. We look forward to another visit to provide you with another seamless stay. Happy Travels, Shawn Jones General Manager

"Don't let the outside fool you..."

3
15/05/2017

When I pulled up to the hotel I was nervous, however don't let the outside fool you. The lobby and rooms while just basic we're clean. Note: You will have to pay for parking which I do not agree with. That should be included in the price.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Chenoam186, Thank you for staying with us and taking the time to write about your experience. We're delighted to know you found our rooms were clean and we hope you were also comfortable. With the parking situation being that we are in a downtown area, parking is hard to come by. All of the hotels located here have their own parking rates or fees. We do not including parking in the rate since we do not want to force our guests to pay for parking if they do not require it or, the additional tax that would come with that. We hope to have another opportunity to have you with us so that we can provide a superior guest experience. Best Regards, Shawn Jones General Manager

"good location and a pleasant stay"

4
10/05/2017

this is a good hotel next to a lot of activities. I do recommend you get a room not on the front street due to the noise level. all else was very good, the restruants are numerous and close to walk to. the pier is also within walking distance

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear David, Thank you for your added support. We apologize the road noise was a disturbance. If we have another opprotunity to have you with us we will do our best to set you up with a quieter room. Thank you again for taking the time to write about your experience David, we hope to see you again! Warm Regards, Shawn Jones General Manager

"Great customer service for disabled/elderly"

5
03/05/2017

Sean the general manager was very polite and helpful. He found a room close to elevator for my senior disabled co-traveler. We were exhausted from travel. He was able to check us in eearly. A 5 star customer service rating for sure!

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Shelli, Thank you for taking your time to write about your experience. My team and I are very grateful for your business and support! We are delighted to know we'd accomplish an easy and comfortable stay for you both. Don't hesitate to visit us again. We look forward to it! Safe Travels, Shawn Jones General Manager

"Hotel Stay"

4
01/05/2017

Th e hotel was very clean, staff very knowledgeable of local surroundings. The room was comfortable and clean and the break fast was awesome. There were fresh flowers in the entrance when got off the elevator to your room.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Sharelle, Thank you for your time to write about your experience. I'm delighted to know my staff was helpful and our environment we provided was very clean. Also the fresh flowers are a nice touch, aren't they. Please comeback soon, it was our pleasure! Warmest Regards, Shawn Jones General Manager

"Good Value"

4
30/04/2017

BWP offered the best value compared to the rest of the hotels near the LB convention center. If your room faces the busy street, be prepared to hear noise from the revellers outside ... especially during the weekend - bring earplugs.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Marco, Thank you for your detailed review. We appreciate your business and hope the street noise wasn't too overwhelming. We look forward to your return and it was a pleasure having you with us! If you wish, we will do our best to find a quieter room for you next time. Thank you again for you time. Sincerely, Shawn Jones General Manager

"Perfect hotel for Anniversary Trip"

5
29/04/2017

We stayed at the Best Western at the Convention Center in Long Beach, CA from 4/26-4/29. The hotel was busy but quiet. All of the staff members were courteous and helpful. Parking was simple and the garage was quiet and clean. The single king bed was comfortable, and we had a great view of the street. We were able to walk to the great restaurants close by. It was also close to the beachfront and the Pike mall. We went to Junipero beach and also spent time in Hollywood, Venice Beach, and the Santa Monica Pier (All about 1 hour away). We would definitely come back.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Klizm, It brings my staff and myself great joy to know we've played a role in this special occasion.Thank you for staying with us and taking the time to write about your experience. Hope to see you both again in the near future. Also best wishes to many more years together for you both! Happy Travels, Shawn Jones General Manager

"Pleasant Stay"

5
28/04/2017

This hotel is great! It's very clean and the staff is super friendly. The manager Shawn Jones is very accommodating and goes out of his way to make sure his guests are happy. I'll definitely stay at the BWP again. The location is great as well.

Shawn J, General Manager at Best Western Plus Hotel at the Convention Center, responded to this review
Dear Gwen, Thank you for taking the time to write about your experience and kind compliments about me. I cannot take all of the credit since none of this would be possible without my incredible staff. We look very much forward to your next visit. Thank you again for your business! Warmest Regards, Shawn Jones General Manager

"Awesome location"

5
24/04/2017

This hotel is close to restaurants and the Pike. hotel is in walking distance of the aquarium and catalina express terminal. Bike stations are right across the street. So that is another option to get around the area. The hotel also has an easily accesible parking structure which is another plus. the room's are decent enough that you'll get quality sleep. To sum it up, quality hotel with a great location.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Yanbasalo, Thank you so much for staying with us and taking the time to write about your experience! We hope you were able to get the most out of our city while here in Downtown Long Beach. We look forward to your return as it was our pleasure having you. Happy Travels, Shawn Jones General Manager

"Plus is in the Service"

5
13/04/2017

Due to an unexpected stay in Long Beach, I stayed at the BW Plus. The manager was so very helpful and friendly in many ways. Being far from home, a stressful situation was made easier by his assistance and I will remember his kindness. Highly recommended

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Pauline, Thank you for your kind compliments about me. It wouldn't be possible without my staff, however.It brings us great comfort that we made your traveling much less stressful. Thank you for taking the time to write about your experience here. We look forward to the next visit. Warmest Regards,

"BEST HOTEL!!!"

5
10/04/2017

This BW was excellent! Friendly staff, room clean, slept great. Breakfast was amazing!! Conveniently located, everything in walking distance: thus not needing a rental car. Will definitely return on our next visit to Long Beach!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Paul, Thank you for the great support! It brings us great joy to know we accomplished an overall fantastic stay and easy of getting around due to our great location. We extremely look forward to your return as it was our pleasure. Happy Travels, Shawn Jones General Manager

"Excellent spacious rooms. Great customer service."

4
30/03/2017

I came for a conference at the Long Beach Convention centre. This hotel is about a 5-10 minute walk so quite convenient. PROS: Excellent/Spacious rooms, very comfortable. Great staff such as Abraham, Katie and Shaun who provided great customer service. I forgot my suit and leather jacket in my room, but the reception staff were excellent and kept it safely till I returned a week later to pick up my suit/jacket. I was very very grateful!!! CONS: The Breakfast I feel could be improved. The paper plates and reduced cooked food selection is why I drop one star. If the breakfast was better, this hotel would get 5 stars. All in all a safe bet in Long Beach!!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Bill, Thank you for staying with us. We are happy to know we were a convenient property for you. It was also our pleasure to keep hold of your items until your return. We apologize if our breakfast didn't have much variety apart from our Eggs, Bacon, Sausage, Potatoes, Waffles, different flavored yogurts, hot and cold cereal options, waffles, pastries fresh fruit, gluten and non-dairy options and also a dozen different toppings we serve every morning. From a sanitary and safety perspective, our one use heavy-duty soak resistant paper plates make more sense in retrospect of using plastic plates or glass that degrade in appearance after periods of use or shatter if dropped. Thank you again for sharing your experience. We hope to see you again for a future visit. Happy Travels, Shawn Jones General Manager

"Nice stay!"

4
26/03/2017

Were a family of four. The hotel was great! Its also great for couples w no kids because there's bars right accross from three hotel! My only complaint was that the beds were so small! They were two full beds, not even queen beds. Otherwise, the stay was great!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Niya, Thank you for staying with us. It's our pleasure to know you had a great stay. We're sorry to hear that our bed size didn't work for you, however. Unfortunately, there is a limit on how many beds and what size they can be for the room to still be safe and comfortable. We hope to have another opportunity to have you as our guests! Thank you again, and thanks for taking the time to write about your experience. Safe Travels, Shawn Jones General Manager

"GREAT HOTEL"

5
23/03/2017

We were at a horrific hotel on a convention week and stopped in to see if there was any availabilities... Great gal Dilcia at front desk was fabulous. Found us a room with a great price, professional , helpful and friendly. Hotel was CLEAN, new and very nice. Breakfast was a bonus. Great staff , great hotel , great location and price!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Cynthia, Thank you for staying with us and taking the time to write about your experience. Dilcia is a great part of our team, and we're happy to know she made your travel experience that much nicer. Don't be a stranger and visit us again soon! Thank you again! Happy Travels, Shawn Jones General Manager

"AMAZING SERVICE"

5
23/03/2017

I had reserved Mar 13-16 at this location but due to the snow storm my flight from the east coast was cancelled. I had to spend a night in a crappy hotel in Washington DC, thus missing one night here at the Best Western Plus that I already paid for. I called and explained my situation to Shawn, and he went above and beyond to accommodate us. He was able to refund that one night, and when we got there he was very helpful and even got us a room with a balcony. Shawn was the bomb, and I had no complaints with the room or the hotel. Highly recommended.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Relz U, It was a pleasure helping out a stranded traveler. You and your family were awesome guests and we hope you make your way back to Long Beach for a future visit. Good luck with your continued venture's with photography! Warmest Regards, Shawn Jones General Manager

"Really disappointed "

1
28/11/2016

I guess we were spoiled by the wonderful treatment we had at the Best Western Santa Barbara in September. It started when we checked in and were told that there is a $15 per day parking fee. Not a good way to greet a guest. No street parking, and if you find a space, on weekdays it's metered parking. The toilet and the sink in the bathroom were on top of each other. The pillows horrible, synthetic comforter, the TV not in line with the bed, desk crammed against the TV stand, no chairs to sit in. The staff took the towels we hung up and the bath mat and did not replace them, thank god I asked for extra towels, which I used as a pillow since there was no other option. They couldn't find my membership, don't know if they even tried. Never staying there again.

"Huge disappointment"

2
28/11/2016

I guess we were spoiled by the Best Western Santa Barbara....it started when we checked in and found out that there is a $15 per day parking fee. There is NO street parking, and if it's a weekday and you find a space, it's metered. Then they couldn't find my membership. (Still don't know if she even tried). The room was okay, the bathroom, not so much. Who puts the sink at the same location as the toilet? Also, not enough towels provided for 2 people. I made the reservation weeks in advance, for 2 adults, no excuse. The pillows were horrible, I asked if there was another option. No, because it's a Best Western, that is what they offer. The comforter was synthetic, which makes me hot, and not in a good way. We asked for extra towels on the second day, and the staff took the towels that were hung up (which they say indicates you will use them again) and the bathmat! Really? Take the bathmat, but don't replace it? Ask for extra towels but take the original ones? I was using the towels to replace the horrid pillows. Everything was slightly off. The TV was not lined up with the bed, there was a desk, but it was crammed in next to the TV stand when there was TONS of room on one wall. No chair to sit in, just a cube. The coffee maker set up didn't have enough coffee for 2 people. It's the little details that don't cost that much that make for a good experience or a poor one. This was a poor one. If you're going to charge for parking, make it part of the room charge, not an added expense. It was a gouge.

"The best, Best Western so far."

4
27/11/2016

We were expecting your average Best Western & a bit nervous about the location. Our worries were wrong on both counts. The facility is new, quite spacious, and the pool is large, indoor & heated. Our room was large with a king bed and easy to get to from the underground parking via the elevator. The personnel, particularly Shawn Jones, the general manager, were very friendly and helpful. The location was excellent within easy walking distance of all downtown spots and public transportation. Our only problems were the size of the breakfast room which got a little crowded, and early one morning the alarm in a room on the same floor went off between 4:30 & 5:00--was someone smoking? Despite the these inconveniences, we would stay here again.

"Nice, comfortable, and affordable "

5
24/11/2016

This hotel was recently renovated; beautiful rooms, a lot if selection for breakfast, and extremely quick wifi. I was checked in by Daniella who was quick and efficient, check-in went by quickly. Shawn the manager greeted everyone in the morning, making my stay much more homey.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Kylemaddox007, Thank you for support and time to write us Kyle. On top of the service we provided it's comforting to know that we provided a warm welcoming experience during your stay with us. If you need to get a hold of me just give us a call at (562) 285-0281 Please come again and visit, we look forward to another stay. Sincerely, Shawn Jones General Manager

"There is a reason it's so cheap - bring earplugs, Clorox wipes, and bug spray."

1
22/11/2016

Disappointing experience overall. This is a decent building, fairly clean and comfortable overall, and the price and proximity to the convention center is good, but it is poorly managed, as evidenced by several items. I stayed three nights during a convention, so I got a pretty good sense of what it's like. There were mostly little things like being informed at check-in that I needed to pay $15 a day to park a car, the pubic hair floating in a smear of goo on the bathroom floor, and the funky smell of my room, along with the incredibly powerful door closers installed on all the room doors that literally rattled the picture frames in my room every tine a neighbor closed their door. But those aren't deal breakers, you expect a little of that in an cheap hotel. The things that pushed me over the top were being woken up at 10 PM on Sunday night after three days of working the event because they decided they needed to re-run my credit card, due to some procedural error on the part of the desk clerk. I was by then sound asleep, and not super happy about getting dressed and going down to the lobby to do that. The last straw was waking up with itchy bug bites on my legs. I don't even want to think about what those might have been - I took my clothing off in my garage when I got home and put everything I was wearing and brought with me straight into the washing machine. And I hope that's the last of that - could just have been fleas if I am lucky. Most of these were by themselves not so horribly offensive to merit a single star rating, but experienced all together it was pretty bad. I was good and irritated on Monday morning about the credit card fiasco, left a message for the GM to please call me (he didn't), so I called him a few hours later to discuss. He offered a tepid non-apology, saying his staff needs more training, and attempting to justify waking me up by explaining a few times that it was really important that they 'capture the revenue' for my room, but nothing in the way of compensation or good will. It all just speaks to an overall lax attitude about cleanliness, courtesy, professionalism, and regard for guests. I was surprised at my experience given the ratings here, and perhaps mine is an isolated case, but as in the title, I'd personally suggest that you stay elsewhere. But if you find the price and the location too tempting to resist, maybe bring along earplugs, bug spray and possibly disinfecting or deodorizing products just in case.No fraud at this time. | RMG | User had a first hand experience at the property.

"It'll do."

3
22/11/2016

We stayed here for a few nights at the end of a 4000 mile road trip. It's not located in a bad spot, it's a short walk over to the beach (I know, it's illegal to walk more than a Block in LA) and close to a fair few amenities. It's pushing value for Money, the rooms are OK, but the Pillows in the rooms are probably the worst I've slept on, they are super cheap and square?! The breakfast was.... Ok. Only had it once, after we found a place around the corner that did amazing breakfasts!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Phil M, We appreciate your business and the opportunity to provide you with our service. I'm sorry to hear our high quality pillows weren't comfortable; however we will take your comment into consideration. For our breakfast if you don't mind we would like to hear what comments or suggestions you have, contact us as (562) 285-0281 and let us know. We hope to have another opportunity to have you as our guest, and look forward to another visit. Sincerely, Shawn Jones General Manager

"Great location, excellent hotel"

5
17/11/2016

Walking distance to restaurants, bars, shopping, museum. If you are strolling, it only takes 20 min to get to the aquarium and also the mall. Utopia is a wonderful restaurant right across the street. Rooms are clean, beds comfortable. My only dislike was paying for parking. But parking is a premium in that area.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Icannar, We are delighted to hear that you had a comfortable stay with us while in Long Beach. We apologize but also are thankful for your understand that parking is a premium in Down Town Long Beach. We hope to have you again for a future stay, we look forward to it. Sincerely, Shawn Jones General Manager

"Great Location, Very comfortable"

5
15/11/2016

Stayed during a trip to visit my daughter in Long Beach...just needed one night before having to get up early to catch a flight. Had a corner room, king size bed. Very clean, and comfortable in a great location. Breakfast opens at 6:30 am includes waffles, YUM...and yogurt, pastries, fruit, and cereal options. Check-in and check-out process easy. My only minor complaint was that the pillows weren't terribly comfortable. Oh well...everything else was great, including the price!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Want2TrvlMore_11, We appreciate your business and support and thank you for your detailed experience about your stay. We will take your feedback about our pillows into consideration as we want to ensure we provide a comfortable sleep; however we are please to know you had a great time while being our guest. We look forward to having another visit from you. Thank you again for your time writing us a review. Sincerely, Shawn Jones General Manager

"Terrific staff, really comfortable accommodations"

4
14/11/2016

I spent 6 days at the Best Western Plus while attending a conference at a more expensive locale. The staff at Best Western Plus were all really friendly from the cleaning folks to the front desk. I arrived early, but my room was waiting. The front desk made a point of telling me that they had given me a room far away from the elevator as I had requested in the booking. I felt welcomed every time I walked into the hotel. They booked my Super Shuttle Ride back to the airport and gave suggestions about safe routes to follow when walking around the area at night. When a friend came to visit me for the evening, they extended her complimentary parking in the hotel garage. My room was large, hot water was plentiful. The bed was really comfortable. I never had the breakfast that is included in the price of the room so I can't speak to either the quality of the food. I did walk through the breakfast area once on my way to the business center and the room seemed perfectly pleasant. Some reviews have complained that the decor is dated. I found the rooms to be every bit as up-to-date as fancier hotels. The lobby, breakfast room and business center were not fancy: they were homey which was fine with me, as I value coziness and warm service over glitz. There is a really good Italian restaurant across the street and a homey coffee shop several doors down. I liked the artsy neighborhood. While the hotel was extremely quiet on 5 of my 6 nights that I stayed, I had noisy neighbors my last night -- fortunately I had to be up quite late working, otherwise I might have found it hard to sleep.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Kalindanya, Thank you for your great detailed review of our hotel and your experience while being with us. It pleases my staff and I to know we did a fantastic job in tailoring your stay the best we could. We do hope to see you again, and don't hesitate on taking advantage of our Hot Breakfast we provide if you decide to stay with us again. Thank you again your to business and support. Sincerely, Shawn Jones General Manager

"Great customer service"

5
11/11/2016

It was the best weekend of my life. Everything went perfectly. The best things about the hotel would be the breakfast and the concierge. The customer service was amazing! I would 10 out of 10. I recommended it to a couple of my friends. Ellie the concierge was my favorite at the hotel! Very helpful, patient and kind. I thanked her a million times for helping my friend and I with our bags, giving us directions or tips for going out into the town. I love this hotel and i will be back!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Theovoxocrew, Thank you for letting us be a part of your wonderful weekend. We appreciate any feedback about our staff and thank you for recognizing Ellie's excellent customer service. We hope to have you again very soon for a future stay. Thank you again for taking your time to write us a review. Sincerely, Shawn Jones General Manager

"CONSISTENTLY GREAT THROUGH THE YEARS !"

5
09/11/2016

We love Long Beach and the whole family always stays at Best Western Plus Hotel. No matter what time of year or length of stay Best Western has stayed consistent through many years. Friendly , knowledgeable and well- trained staff are always looking for ways to make your visit perfect. Bright , clean and pleasant surroundings always a joy to stay. The breakfast is an ample well- stocked meal. I highly recommend Best Western Plus with its consistent track record you can count on.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Madisoniann, My staff and I are glad to have had you stay with us, as we really appreciate the great feedback about your experience. We look to further improve our services. We look forward to another visit from you and hope to see you again soon. Thank you for your time to write us a review. Sincerely, Shawn Jones General Manager

"Cubs Win!"

4
08/11/2016

Booked this trip before the world series and was happy with the price I paid compared to other hotels. Parking was much cheaper here than other hotels in the area. Great & helpful Front Desk staff. Great water pressure. Pollows are a bit too fluffy for my liking and the bed was very firm. For a free breakfast it aint bad. The cubs won the series while I stayed there so it is obviously good luck!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Anonymous TripAdvisor user, Thank you for your time in writing us a review about your experience. We are grateful to know that we made your stay very enjoyable while in Long Beach. We apologize that our pillows and bed were to fluffy and firm for your comfort. We hope to see you two again as we have many other great recommendations for you. Sincerely, Shawn Jones General Manager

"Nice hotel, but go to a different beach"

4
07/11/2016

The hotel was nice, the staff were friendly and breakfast was good. We did have to pay an extra fee each night for parking that I hadn't planned on, so be aware of that. If you're looking to enjoy the beach while you're here check the reviews first. I wish I had. The beach itself was not what I expected and I was very disappointed. Next time we will go to a different beach.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Travelbug3785, We're joyous to know your guest experience with us went well. It saddens us to hear Long Beach didn't live up to your expectations; however we are a great middle point to many great beaches in the surrounding area. We do hope that we will see you again for a future stay. Sincerely, Shawn Jones General Manager

"A great place to stay"

5
06/11/2016

I recommend this place for anyone interested in a nice place to spend the night or multiple nights. The rooms are kept very nice, and the staff is very helpful, making this a great experience for a week or more, or even just a weekend.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Valdemar N, Thank you for taking your time to write about us as we're grateful to know you had a great time while here. We look forward to having you with us again to enjoy another week or weekend here in Downtown Long Beach. Sincerely, Shawn Jones General manager

"The night before a cruise ??"

5
04/11/2016

Upon arrival the staff greeted us with smiles and friendliness ??The grounds are impeccably clean??The rooms luxurious for a mid priced hotel?? The beds comfortable ??The continental breakfast had a huge selection ??Bacon, sausage, eggs, toast, all the usual breads, muffins, yogurts, fruits, waffles, pancakes. The rooms had upscale toiletries ?? Parking is $15.00 usd per day??The location is across the street from restaurants ??It's only 1.1 mile from the Queen Mary?? A perk we found is it's only 3 walking blocks to the passport ?? The passport is a free bus that takes you all around the city??I would say it was a great deal ??Excellent property ??I would definitely go back??

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear reginag616, Thank you for sharing your experience with us. It delights us to know you were satisfied with our friendliness, cleanliness and amenities we provide. Please visit us again soon we look forward to having you. Sincerely, Shawn Jones General Manager

"Great stay!"

5
25/10/2016

Terrific 3-star hotel! Affordable, veryvery clean, comfortable beds with super-comfortable pillows, and the bathroom was bigger than in the 4-star Dallas Sheraton Hotel. Staff was pleasant and responsive. The continental breakfast was a pleasant surprise, with make-your-own waffles, sausage, eggs, cereal, fruit, yogurt, bagels, and the usual muffins and danish. My teenagers each found something they like to eat--not an easy feat! The bouquets of fresh lilies everywhere were a classy touch. We will be back the next time we travel to L.A.!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Donna A, We aim to provide the best guest experience as we can. We're pleased to know your stay was satisfactory. You and your teens are welcome anytime and hope to see you all again very soon. Sincerely, Shawn Jones General Manager

"a very nice stay"

5
21/10/2016

Staff was pleasant, efficient and helpful. My room had just been redone and was clean comfortable and quiet. It was so large and roomy it looked as though they had combined two small rooms to make a very nice suite. The room rate was VERY reasonable for the amenities that I enjoyed. Air conditioning worked great. The room was supplied with a hair dryer, a fridge and a coffee maker. I would definitely recommend this hotel and will stay there again if the need arises.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Elizabeth R, We're ecstatic to know your stay with us was very satisfying. We'll be anticipating your next booking with us and hope to see you again very soon. Thank you for your time to review us, we greatly appreciate the support. Sincerely, Shawn Jones General Manager

"Great Helpfull staff"

5
21/10/2016

Can't say enough abut the professional ,friendly and helpful staff. Though I was delayed due to business issues they organised and assisted my daughter in checking in. Even though she was also delayed the room was ready as promised.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear George W, Thank you for the additional support about your booking experience with us. You and your relatives are welcome here anytime. We hope to have another opportunity to have you with us. Always, Shawn Jones General Manager

"work"

4
21/10/2016

needs food service, snakes, coffee, drinks instead of vending machines. Overall staff was excellent. Restaurants were close for a good variety of options. Easy access to freeway, walking around downtown. clean parking was secure, Clean rooms, clean area all around. looks like it was just rebuilt. I just signed up for their awards program that gives you points for stays. sleeping was great, the bed was most comfortable. I would recommend this place to anyone staying in the Long Beach area.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Lonnie M, Thank you for taking the time to write us these wonderful compliments. We have recently renovated back in April and are delighted to know you enjoyed our decor. Unfortunately we do not have a sundries shop and only serve food during our breakfast hours, however we do have a coffee machine located in our breakfast room that runs 24 hours if you want an immediate cup of coffee. Thank you again for sharing your experience with us, we hope to have with you us again very soon. Sincerely, Shawn Jones General Manager

"Superb Stay!"

5
18/10/2016

I called the hotel in advance to see if it would meet my needs as I was staying for 6 days for a conference nearby. I had requested a refrigerator, access to a microwave, and breakfast. The Best Western Plus at the Convention Center had all of this. It also has a small pool and a spacious exercise room, although I did not use either. Specially a special thanks goes to Shawn, the hotel manager, who took great care to make sure my room was exactly what I wanted. He even showed me other rooms to see if the view was more to my liking, before I unpacked and did everything to make me feel at home and comfortable. He assured me I was in a quiet room and I would like it. He was right! Additionally, special thanks goes to the cleaning staff and front office staff, as they were superb in recommending great local restaurants to eat at and helped me find everything around town. The hotel breakfasts were standard. I wish they had had bananas, but there was enough to choose from. One special note of excellent service was: on my last full day in Long Beach, when I told the front desk staff I was going to use Lyft for the first time to explore and was a little nervous and not sure if I used the app correctly, the manger Shawn, actually walked out to my driver when he arrived to ensure that the driver and I knew exactly where I was going, and how to use the app to get back. I have never had that level of excellent service at what one might think is a chain hotel. I felt like I was staying with friends and felt very respected and well cared for! To describe the rooms, each room in the hotel has a fridge, a spacious bathroom, enough toiletries, including toothbrush and toothpaste if you forgot anything, hairdryers, cable, and the downstairs breakfast area door is open 24 hours to use the microwave. As far as locality, the location was perfect as well. It was set off the main drag and nearby some great restaurants and bars so you don't have to walk too far to eat or have a night cap. As far as the overall look inside, the hotel was neat, there were fresh flowers on every floor, regular cleaning every day and a good smell and feel about the place. There was also a water cooler with fruit infused downstairs where I could fill up my bottle every morning and night and always, always help when I needed it! The last day the cleaning staff manager knocked on my door to check to make sure the cleaning of my room had been satisfactory and when I needed a trash bag for my carry out container, one of the staff was eager to go and get it for me! I will definitely stay here again. This place is extremely well run, the manager can been seen making daily rounds to check the floors and rooms, and the hotel has kind and courteous staff and is very safe as the doors lock every night. Long Beach overall is a very safe place to be and people walk all night around the area and it is very tourist friendly. Overall Great Stay! Thanks everyone~!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear TravelingTeacherPHD, Thank you for your sharing your fantastic experience with us. I appreciate the generous compliment, thank you so much. My staff and I do our best to ensure you feel as comfortable as possible and were delighted to know that's exactly how you felt. Please come and visit us again, it was pleasure having as our guest. Sincerely, Shawn Jones General Manager

"Customer Service for Leisure Stay"

5
15/10/2016

Ellie is amazing. BW has a gem in her -she should be developed into "Management" & paid a retention-valued salary. AMAZING stay. Exceeded my expectations, and the rate, and customer service were stellar! I'll be back for leisure next month.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear avala2016, Thank you for your time to write us. You made Ellie's day, recognizing her effort and service. We look forward to your next visit. Thank you, Shawn Jones General Manager

"No real problems, property is just not special"

4
11/10/2016

The hotel is convenient to Long Beach downtown happenings. Rooms are decently sized and clean. Given the pricing though, there are other truly 5 star competitors nearby which compare favorably. The hotel does offer balconies on many rooms, but only the west and south exposures offer street views. The hotel tends to be noisy, particularly at night and when the maids begin work rather early in the morning.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear wr11, Thank you for sharing your experience with us. Is saddens us that we didn't leave a special impression on you. We hope to have another opportunity to have you with us. Kind Regards, Shawn Jones General Manager

"Incompetent Staff"

2
11/10/2016

I requested late check out when checking in and was told I could check out at 2 p.m. The day of check out, the cleaning staff ignored the "Do Not Disturb" sign on the door and called the front desk when I denied them entry. The front desk reminded me that I was supposed to check out by 11. I told her I had a late check out and she said she saw it in my record and that she must have missed it. She confirmed my 2 p.m. check out. I received another call about 30 mins later from another staff member stating that I had to be out of the room by 1230 or I would be charged. If they had of informed me of the check out time initially, it wouldn't have been an issue.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Deirdre P, We apologize for any confusion for our checkout times. The 2:00 pm checkout time was only reserved for marathon runners who requested this time and were departing on the Sunday afternoon after their race. This departure time wasn't available any other days with out an extra charge, however our regular check out time posted is 11:00 am. House keeping also still makes an attempt to service any rooms and we call to ensure if any guest would still like housekeeping. We hope to have another opportunity to have you as our guest and hope to see you again. Kindest Regards, Shawn Jones General Manager

"Great hotel"

5
08/10/2016

I stayed at the best western plus in Long Beach for 3 nights in October. I was very impressed with this hotel. The front desk clerk who checked me in my first night was fantastic. All of the staff at this hotel are super friendly and wonderful to deal with. The room was very clean and the provided toiletries are fantastic, everything you could need. The room was spacious and even had a small fridge, the only thing that would make it better would be to provide a microwave in each room as well. There was one available in the breakfast room, but it is inconvenient to have to go all the way down there to heat your food should you choose. Other than that there are no complaints ,a decent breakfast provided each morning as well enough to get you going for the day. I would definitely recommend this hotel for the pre cruise stay or for a longer stay in Long Beach area. I will definitely stay there again.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Helenore G, We are very delighted that you had a great stay with us and enjoyed our hospitality and amenities. We apologize that we only have our community microwave available for reheating any foods, however we look very much forward to your next visit. Happy travels until then. Kind Regards, Shawn Jones General manager

"Decent place, great location"

5
03/10/2016

Backpacking through Cali staying mainly in hostels. This place was cheapest and I have to say, it was brilliant. Nice clean room, powerful a/c and breakfast was lovely! Recommend this place for sure!!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Ben_Park87, Thank you so much for your kind comments! We hope you decide to visit us again on your future journeys. Kind Regards, Shawn Jones General Manager

"Well managed- happy employees"

5
30/09/2016

Smiles and service are what you can expect from every employee you encounter. Clearly, this is a well-managed crew by manager Shan Jones. He's not a back room manager. He is warm toward guests and checks in with them to make sure their stay is very comfortable. The staff both counter staff and maid service go the extra mile. Thee location .4 mile away from the convention center was easy. We will keep this on my calendar for our annual meetings!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
While it was great having you with us it is also wonderful that you've enjoyed your stay with us Beth M. I'll share your kind comments with my staff and we look forward to another visit from you. Thank you for taking your time to write us. Shawn Jones General Manager Best Western Plus Hotel at the Convention Center

"this Hotel is excellent"

5
14/09/2016

This Hotel is awesome and they did a Excellent job, the staff went above and beyond to help us at check in and while we stayed here. !!!!!! The beds are very comfortable and the rooms are great !!!!! I would definitely stay here again.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thanks for writing us a delightful review Beverly. We work hard ensuring every guest gets the most out of their experience at our hotel. While we had a grand time having you with us we look forward to another visit next time your in Long Beach. Thanks again.

"Would revisit "

4
11/09/2016

Stayed here for 4 nights and enjoyed the stay. The rooms are nicely decorated, clean and appear as on website. The beds were also comfortable. The staff were really friendly, advising us about the area and offering directions. I would defiantly revisit this hotel.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
We were glad to have you stay with us Tianna, and thanks for the rave review. As we strive for excellence I'll make sure my staff sees your kind words. We hope to see you again soon.

"A Gem!"

5
22/08/2016

This Best Western is a gem! Excellent service all around. Front desk staff were very helpful and accommodating. Our maid was also helpful and made sure we had what we needed. Premises are clean and sanitary. Location is excellent - close to everything - easy drive to the beaches and LA. Would visit again, definitely...and I traveled with two teenage girls, ages 17 and 18 - they too, loved this Best Western!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your detailed review of our property. My team and I work to ensure your stay is clean convenient and friendly. We hope to have you again with us Maria, it was our pleasure.

"Impressed with the charm and quality of this small hotel"

5
17/08/2016

Booked this hotel because I had a interview the next day near the area. The price was about right for my needs which were a clean bed and shower. I did not expect much than that. I was pleasantly surprised when I got there. Very charming hotel. Room was spacious with lots of storage space and refrigerator. Very clean. AC works fine. Bathroom was also large and there were all kind of bathroom supplies, such as shaving kit and tooth brush with tiny tooth paste. Very cool and also very hard to find these days. Had complimentary breakfast in the morning which was good. Parking was also complimentary. Loved my stay. Good job Best Western Convention Center.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank for your detailed review Janie6061 it was great having you with us. Our new renovations have been well received thus far and you confirm it evermore. Also all of our Diamond and Platinum Best Western Rewards members get to park for free during there stay with us. We hope to have you again.

"Good Surprise"

5
16/08/2016

We had not stayed at a Best Western recently so we were pleasantly surprised at the nice décor, cleanliness and amenities at this hotel. It was a short walk to the Passport shuttle which we used to attend an event at the Rainbow Lagoon. Perfect in everyway! Enjoyed the breakfast and the pool.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
We are glad that you've enjoyed our recent renovations OneWolf114, and our convenient location here in Downtown Long Beach. We hope to have you guys again for next years festival. It was our pleasure.

"Great stay"

5
04/08/2016

Overall experience was great. The room was larger than expected and the front desk did everything they could to accommodate us. Special shout-out to receptionist Dilcia, she was superb. She helped with everything from last minute room changes/upgrades, to adjustments in parking. Other staff was friendly as well, but Dilcia stood out to us during our visit!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for writing us PrinceBriian we appreciate your kind words for my staff member Dilcia and your accomodations. She's a great asset for my hotel and my team. She also gives thanks for your compliment since I showed her your response, you've made her day. Please come back soon and visit, we look forward to it.

"My Long Beach Go To"

4
04/08/2016

We were in room 328. The view was that of the "courtyard," aka the parking lot entrance, but the room was very nice. There were ample amenities in the restroom: toothbrush, razor, lotion, soaps, etc. My ONLY complaint was that the bathtub stopper didn't seem to work and, in fact, came out completely. In my morning rush, to my regret, I neglected to tell staff. Staff were great; both friendly and helpful, I just know they would've attempted a quick resolution. Parking is an extra $15 by the way.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you Anthony M for writing us and bringing to my attention the issue with the tub in your room. We do apologize if you were displeased with the inner view of the hotel but are glad you've enjoyed your stay. We look very much forward to have you again Anthony and thanks again for your time to write us.

"Bad Customer Service"

2
02/08/2016

Service staff was not friendly. They were very inexperienced and unable to handle check in procedure. They do not accomodate additional towel requests. You are rationed to one towel every other day. Terrible experience.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for taking the time to write us Kathy. My team and I apologize that your time to check in was longer than expected since your reservation was not properly paid for in advance. We also do want to apologize that your room did not have enough towels, however due to the fact that the maximum occupancy for your room is two people, our staff provides guests with two towels. We hope to have you again so that we can have another chance to offer you superior customer service since we are a Certificate of Excellence recipient with TripAdvisor. Thank you again for writing us a review.

"Best Western Plus Hotel at the Convention Center, Long Beach, CALIFORNIA"

5
02/08/2016

Conviently located near the Long Beach harbor, Queen Mary, and Long Beach Convention Center, The Best Western Plus Hotel at the Convention Center Long Beach CA, provides a relaxing and attentive experience at a resonable price.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
We're glad you've enjoyed your time with us Vincent and thanks so much for the wonderful review. We look forward to your next visit and hope to see you soon.

"A Fine time in Long Beach"

5
31/07/2016

Staying at this downtown hotel property was an excellent experience. Great location, friendly professional responsive staff, full ready breakfast every morning, great internet, in room TV operation and choices were way above average for any hotel stay I had previously this year. Great location include access to convention center a short pleasant walk about. Plenty of locale transportation near by. Wide variety of independent quality restaurants within two blocks in any direction and very close to a major grocery store. Great value for the price. I'll be back to a Best Western Plus next time I have a chance. Thanks Best Western Long Beach!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for staying with us David. My staff and I are pleased to know that your stay with us went above your expectations. We always work hard to ensure that our guests get a great experience of our hotel. We look forward to your next visit to Long Beach. Thank you.

"Area Does No Justice for This Gem... "

5
30/07/2016

Generally a pretty squared away hotel with welcoming surroundings. The service staff were always attentive and quick to respond; nothing was too much trouble. Rooms were clean and very well kept throughout our stay. Breakfast area needs more space. But the area is well taken care of. But let me make sure I mention the staff again... They were amazing!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for taking the time to review and leave outstanding comments about my staff and our cleanliness of our property. We do apologize if our breakfast area was too small. We provide trays located on top of our mini fridges in the event that it maybe busy during breakfast hours, since all our guests are more than welcome to take their food with them to their rooms. We really appreciate your time with us and really hope to have you again Donna, it was our pleasure.

"Great hotel."

5
29/07/2016

I stayed here during a business trip for the State of California. Hotel was clean, conveniently located, and had friendly staff. Great location, lovely rooms and amenities. Would stay here again, and I highly recommend it.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you again Tina for your time to give us a review. My staff with be glad to to see your comments. We look forward to having you with us again next time your in Long Beach.

"Great Location"

3
28/07/2016

Like many other reviewers it has been many years since I stayed at a Best Western property. With the positive reviews seen on here I gave this place a shot. It was certainly OK but not someplace i would seek out. Very close to Pike Street and about a 20 minute walk to the attractions on the water. My room had a balcony that faced an apartment building about 20 feet away.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your review and giving us a chance to provide you with superior service Mark G. Even though we are a Recipient of the Excellence Certificate Award from TripAdvisor it disappoints me you wouldn't seek us out for a future visit. You were a wonderful guest and we hope to have you again.

"Would Definitely Stay Again!"

5
26/07/2016

I picked this hotel due to it's close proximity to an event at the Queen Mary. I stay with 3 other people, and it was great. The staff was friendly, the hotel was clean, well decorated, and there were fresh flowers on every floor. The location was perfect - we were able to easily walk to get groceries and breakfast. I would definitely stay again and would highly recommend.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your review Amanda L. We're happy to know you enjoyed our updated accommodations and convenient location. We really hope to have you again.

"Perfect location"

4
25/07/2016

The Best Western at Long Beach was the perfect location for access to the Convention Center. Great restaurants close by. The room was very clean; price was perfect. Could be noisy if you have a room by the street. Price includes Continental breakfast, which is very nice. No complaints. Would definitely stay again.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your time to write about us Campagna49. We're pleased to know you enjoyed your accommodations with us and our hot breakfast we serve. We look forward to a future visit and hope to see you again soon.

"not sure what this means"

5
19/07/2016

Marriott Rooms were $157.00, Other hotels rate was less than Best Western. However, this was a last minute decision. The host hotel rate was $50.00 a night less than Best Western Plus. However, it served the purpose since it was last minute. My friend enjoyed the stay also. We were not expecting Breakfast. This was a nice treat and certainly a savings. Don't think those other hotels offered Breakfast.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your review Bettye D. We're glad you stay with us was pleasant and enjoyed our accommodations for your last minute adventure. We hope to have you again with us for a future stay.

"Best Western is becoming best, again"

5
18/07/2016

Nice place in Long Beach,this one is, and the overall quality is right up there, maybe surpassing with Hampton Inn, Fairfield Inn. Going to be honest here, for years I avoided BWs on business and family travel because I got jammed in a few shabby rooms. Maybe it's because most my travel is back east - but the BWs out west, really seem pleasing, authentic. The location is also a highlight. Long Beach seems to be regenerating itself, and this location is in the thick of some pretty streets, sidewalk cafes, and not far from the beach. I walked to the aquarium from the hotel after dinner. Nice going

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank for your time to write us a rave review Bear W. Were glad you gave us a chance to offer our services as we do hold a Certificate of Excellence from TripAdvisor. We hope to have you again for a future stay. It was our pleasure.

"Nice Surprise, cool restaurants across the street on both corners!!"

5
17/07/2016

This is a best western but they have raised the bar. The location is great, the hotel is modern and very very clean. My room was very nice, I'm pretty spoiled with hotels and I actually had an opportunity to move to the big Renaissance down the street with other travelers and declined. I was there on business so didn't use the fitness center or even look at the pool but if you want a good hotel at a good "convention" price this is good. I will say my co-worker didn't reserve with a third party like I did and was charged a $100 more than me. Check out Hotels.com or others before making reservation. I paid $179 per night.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your review great review kayzzze2016. Cleanliness is one of our many top priorities and we are please to have you recognize our excellence. We hope to have you again for a future stay.

"Great stay and location"

4
11/07/2016

My daughter and I stayed here two nights for a gymnastics competition. The room decor and overall hotel cleanliness were excellent. The staff was helpful and friendly. The parking was convenient (though it should be for $15/day). We were able to walk to anything we needed in the area (attractions, shopping, food and the competition). The only area that I felt could use some improvement was the breakfast. For the quality of this hotel, I would have expected more options, maybe some fresh fruit. However, I would rank this as the nicest hotel we stayed in during our 3-week road trip!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Hello JenR8R, I appreciate your time in writing us a review. We strive for excellence and in ensuring our guests stay are comfortable, clean and convenient. I appreciate your feedback on what we could do to improve our breakfast. While we do serve fresh oranges and apples with our other options for breakfast, what would you suggest? I would like clarification on your comment about our parking as well. We hope to have you again for a future stay. If I can be of assistance please contact me at our number (562) 285-0281 Kind Regards, Shawn Jones

"Great Family Reunion Trip 2016"

4
11/07/2016

My family and I celebrated our 5th year family reunion in Long Beach, CA. It was five wonderful nights at the Best Western Plus hotel. The manager, Shawn, was so kind and made sure that our accommodations were beyond satisfactory. The staff were very courteous, and whatever we needed they were just a phone call away, in other words, the service was EXCELLENT. The rooms were very clean and the location FANTASTIC. We were in walking distance to some great restaurants like Roscoe's Chicken and Waffles were one day our breakfast fellowship was hosted. We also were near a great shopping mall and Comedy Theater. All within walking distance. The parking at the hotel was great, plenty a space. I only had one criticism that I never brought to the manager's attention, not enough hot water. And I am quite sure that he would have done something to solve the problem. Over all I had a wonderful stay at the Best Western Plus and I would stay again. That is the reason why I am still a rewards member.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Hello Jackie P, Thank you for taking the time to write us a review, we really appreciate guest feedback as it was a pleasure hosting your family reunion at our property; as you were all a very wonderful group. Our drive for my team is to be excellent at providing what our guest need and I'm grateful that you acknowledged this. It saddens me though you didn't reach out to me or my staff about your issue with the hot water as my team would have investigated the problem immediately. We really hope to have you or your family visit us again. Our doors are always open. Shawn M. Jones General Manager Best Western Plus Hotel at the Convention Center.

"Poor Amenities"

2
09/07/2016

The pool is the size of a bath tub and the fitness center has basically nothing but cardio. They also don't run the AC throughout the building. It's cooler outside than inside. Very uncomfortable. Would recommend somewhere else for sure. We were here for business and I had to change suit shirts due to sweating through my shirts multiple times here just waiting for the 1 elevator for the entire facility. Very bad.

Shawn J, Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Norbo1, Thank you for taking the time to write us . I would like to also thank you for taking the time to upload photos of our updated spa center! However your picture of the fitness center does not include our three stack weight machine, that offers weight training, rather than cardio. Due to the fact that we are a city center location, space is limited, causing our pool to not meet your expectations. I would like to extend a sincere apology for the fact that the hotel common areas temperature was uncomfortable for you. I hope that we will have the opportunity to have you with us again in the near future, so we could make your stay more enjoyable. If you are in need for further assistance, please don't hesitate to call me directly at (562) 285-0281. Kind Regards, Shawn Jones

"clean, wonderful front desk, great room for the price and teriffic location"

5
29/06/2016

The staff at this hotel is excellent, and do all they can to make your stay pleasant. Shawn the manager goes out of his way to keep everything running smoothly. The room and amenities are excellent, every effort is made to make a great stay. Very clean and well organized, rooms are spacious and comfortable.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you so much Meryllavine for your stay with us and taking the time to write us a review. My staff and I are enjoyed to hear your time with us was comfortable and convenient for you. My staff and I hope to have you again for a future visit Meryl.

"Suprisingly excellent"

5
28/06/2016

Don't be fooled by the exterior that looks small. A thoroughly modern hotel with all of the amenities await inside! Newly redone rooms and bathroom with fine finishing. A decent breakfast with lots of selection. It has it all. Wish I could have stayed longer.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thanks Stacey K for your outstanding review. I am still awaiting a photographer to show off our newly completed rooms, but we're pleased you have enjoyed your stay and wish we had you longer. You and your colleagues were a pleasure to have as guest during your stay. Hope to have you all again for the next visit.

"Long Beach Best Western"

5
27/06/2016

Business trip. Stayed at a Best Western several times before. This hotel was clean, staff was efficient. This hotel is conveniently located in the middle of town. Lots of restaurants near by and I would definitely stay at Best Western again.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
We are very grateful for your review, and thank you for your time to write us Sheila. I will share this wonderful review with my staff. It was a pleasure having you with us and great to hear you would stay with us again. Hope to see you again in the future.

"Great Nursing Conference at the Beach"

5
25/06/2016

Our stay at this hotel was made all the better due to both the front desk staff and the General Manager Shawn Jones who seemed to be there all day and night. Very helpful with restaurant recommendations and places to see aside from the long days at the Convention Center. I would highly recommend the Best Western Plus to anyone headed to the Long Beach area.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
It was our pleasure having you both with us for your stay acarmen1. Thank you for your time writing us a great review! It cheers up my staff and I that we were a great help for you and your wife. We hope to have you again in the future.

"Clean comfortable room"

5
22/06/2016

Have stayed here before when we go to the Long Beach Scuba Show. Just about a 5-10 minute walk to the Convention Center. Smaller, more intimate property than the Hyatt, which is the host hotel. No long waits to get on the elevator when the show is done for the day. Decent breakfast is included (the eggs are a bit funky). $15/day to park but no phony "resort fee".

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you so much for your time to write us a review scubatimm. We are glad to know you have enjoyed our more "intimate" property and location. I do apologize if our breakfast wasn't entirely satisfactory. If you have any further comments or suggestions you can always contact us. We hope to have you again for next years expo.

"Long Beach California"

5
22/06/2016

We were in California for a grandchild's high school graduation and the Best Western was a good choice for a place to stay. The location was great not that far from Ocean Drive and an easy walk to many restaurants.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Hello Ruth53924, thank you for taking the time to write us a review. I'm glad your stay with us was convenient and easy for you and your needs. I wish great things for your recent graduate and hope to have you again in the future, thank you.

"Long Beach Stay"

5
21/06/2016

The room was very nice, had extras if your got anything. Great location, almost walking distance to most restraunts and bars. Got there before check in time. 1:15pm our room was ready so the let us go ahead and check in.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for taking the time to give us an outstanding review! My staff and I are pleased you enjoyed your stay with us and we were able to accommodate you as soon as we could. Our location is hard to beat with most of the restaurants and fantastic watering holes nearby. We hope to have you again Kenny.

"Great location, excellent service"

5
07/06/2016

I was looking for an affordable yet pleasant place to stay while in Long Beach. This hotel exceeded my expectations by being recently updated, comfortable, full of amenities, and thoughtful staff. Throughout my whole stay, the staff was going above and beyond to make sure I was taken care off--even in things I didn't ask for! The icing on the cake is when I realized I left expensive items in the room while at the airport waiting to board my flight. I called and their staff took care of locating and sending the items back. Shawn, in particular, ensured that I would receive my items and even took it to FedEx himself. Very grateful for the incredible customer service from start to finish. Thank you, Best Western!

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for taking your time to write us Elise. Me and my staff our pleased you enjoyed your stay with us and hope to have you again if you decide to visit the Long Beach/Los Angeles area. It was my pleasure to send you back your items as we make sure to return lost or left behind belongings as soon as possible to their respective owners. Even though I was able to send you your ion charger back as well Fedex made me package it so you'll find some left over bubble wrap as a parting gift.

"Long Beach / Huntington Beach / Newport Beach "

5
06/06/2016

Great price, service was excellent , room was clean and sheets cleaned as well, only 2 blocks from beach and gym-pool-wi fi - and located near amazing restaurants steakhouses , vons and starbucks. Parking has a 15$ a day charge and $100 deposit for room and take card not cash.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Hello Beau H, thank you for your time writing us a review of our property. We work hard to ensure that we are the best value for dollars spent. Also our location makes it hard to not be convenient! Further we're happy you enjoyed your stay with us in your fresh clean linen. We hope to have you again for a future stay .

"Best Western Plus Was Great for Us."

5
06/06/2016

We stayed for 3 nights while exhibiting at the Scuba Show at the Long Beach Convention Center. It was conveniently located, a 2-block walk to the Convention Center. Reservations, check-in, and check-out were super easy. We had some special needs, dealing with our booth shipment and storage, and Shawn, the manager, and the entire staff were very friendly and helpful. Plenty of convenient parking (not free, but very reasonable). The room was surprisingly nice. Large, clean, great bed, great bathroom. TV, fridge, the works. I rate the shower a "5". I didn't have to stoop down to get water on my head (I don't know why so many shower heads are located for midgets). Good, hard water pressure. They provided a razor, toothbrush, toothpaste etc., just in case you needed it. Quiet room. Good breakfast included. We'll be back next year.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
We look forward to your next visit for the scuba expo Jeff. I'm glad we were of great help for you and your show. Its really unfortunate the company that was responsible for your equipment to get here was incompetent to deliver. Good news is that the rental center picked up the tv with no problems on Monday atleast. Again, hope to see you next year I want to see you guys have an unhitched expo when your back in Long Beach.

"People, Price, Place: good. Parking: not so good"

3
05/06/2016

Clean newer hotel, nice wide hallways, good rooms (with doorbells!!) And I loved the makeup remover, toothbrush and razor with the complementary toiletries! Breakfast was OK (I don't trust those uniform omelets made of mystery liquid-egg product) but coffee was good. But you can always go out to breakfast because location was excellent. And the staff was mostly very professional (except for one maintenance guy who outright lied!) The underground parking is $15/night but some nights there was a problem parking because the hotel chooses to rent long-term parking to local residents. There was a car who repeatedly blocked the access lane and nothing was ever done about it, I guess because hotel guests will be gone soon so why bother. That spoiled what was otherwise a great stay.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your time to write us a review Penny. We're glad you've enjoyed your stay with us and I do apologize for the vehicle that was parking in a non valid spot. The hotel itself does not rent out parking spot to nearby apartment renters but the owners of the building and management company rent out several of our parking spots. We've tried to reach the owner but to no reply. I do apologize again I hope you stay with us again for a future stay Penny we look forward to it.

"Hotel Manager, Shawn Jones, courteous and professional."

5
03/06/2016

My online booking had a date discrepancy and the manager, Shawn Jones, took care of it in a professional and courteous manner. Staff were all super nice and helpful. Beautiful location conveniently located near numerous restaurants and shopping. Close to Carnival Cruise Long Beach Port and The Queen Mary Ship Hotel/Restaurant. Nice Pool, comfortable beds, clean rooms. Free breakfast was what you could expect for free, you get what you pay for. Good idea to just grab something quick, like yogurt, bagel or fruit. It was really crowded. Getting to breakfast early would be the best idea. Absolutely awesome bathroom amenities. FYI Parking is extra $.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Thank you for your time on writing us a detailed review. We're glad you enjoyed your stay here with us ldsctr4silverfox and hope to have you with us again soon if you ever plan on another carnival cruise or just to visit humble old Long Beach. --Shawn Jones General Manager

"Great hotel, very pleasant staff"

5
26/05/2016

Very pretty part of town. Hotel was very clean, staff was extremely friendly and helpful. Would definitely recommend to anyone. Love hotels with free hot breakfast! Wireless internet worked very well, and heard no noise from neighbors or hallway.

Shawn J, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Hi Patrick R, Thank you so much for you time to give us a review. We're glad your stay with us went unhinged. It was a pleasure having you with us Patrick we look forward to future visit from you, have a great weekend. Always, Shawn Jones General Manager Best Western Plus Hotel at the Convention Center

"Great price.. Good location"

4
05/05/2016

This is your basic nice clean hotel. We have stayed here twice due to work in the area and needed a safe secure place to park our work vehicle. The price usually fits our budget and the staff have always been pleasant. Rooms are nice and the location is within walking distance to the beach and lots of dining. We recommend trying Beachwood BBQ. Craft beers and excellent food.

Shawn_Jones316, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
We're please that you have had a convenient and economical stay with us April885. Also yes Beachwood BBQ is an awesome spot for lunch and dinner. Hope to have you again soon! --Shawn Jones

"Nice Place If You Don't Like Sleeping"

2
27/04/2016

This hotel gave me Room# 232 next to the ice machine and the elevator. I stayed 2 nights, a Wednesday and a Thursday. The room was pretty clean. The room was dark with insufficient electric lighting. There was a safe in the room that didn't work. The noise from the hall sounded like a frat house with revelers coursing through the halls talking like they were in a park until 1 AM. The rooms on the hall I stayed on have windows overlooking a courtyard that is used for short term parking which means cars are pulling in and out all night. Not to mention the motorcycle and modified exhaust truck revving contests. I notice other rooms were seperated from the parking by a hall between the windows and their front door. Must be nice. My window was directly on the parking lot. One night about midnight I heard conversation in the hall. I laid in bed waiting for it to stop. I finally got out of bed, put on my robe and glasses, and opened the door to ask whoever was chatting out there to move on. I made up my mind to be civil and polite when I confronted these chatterboxes of rhe Best Western. When I opened the door I saw it was one 20-something hipster who had decided the alcove for the ice machine was a cozy spot for him to stand and use his cell phone. I angrily rebuked him and told him to do that somewhere else, "please". So if you are a frat boy type who'd like to meet your peers and party all night you might like this place. The next time I go to Long Beach I'll be looking elsewhere to try to find a place where I can actually sleep.

"Great hotel to stay."

5
26/04/2016

Had great experience. This hotel offers great comfy rooms and lots of extra. New remodeled look makes your stay a pleasure. Friendly, nice staff makes it welcoming and they are always ready to assist you. Recommend this hotel to others.

Shawn_Jones316, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Vladimir, I Glad you enjoyed our comfy rooms and remodeled look! We always strive to make sure that any one who walks through our doors feels welcome. We hope to see you again in the future Vladimir. Shawn Jones General manager Best Western Plus Hotel at the Convetion Center

"Ultra-Modern Hotel in Downtown Long Beach"

5
13/04/2016

This Best Western is either new or newly renovated. Great for business with a good desk set-up. Convenient elevator from garage to room floors. Fresh fragrant flower arrangement by the elevator on my floor.

Shawn_Jones316, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Sonja, Glad you enjoyed your stay with us! Yes we recently renovated our property so all of our rooms are brand new and our flowers are those wonderful Stargazers. They do smell nice though the pollen it a nightmare to remove if it get on clothing. We look forward to your next stay. Shawn Jones General Manager

"Good location in Longbeach"

4
10/04/2016

This hotel was not the conference hotel but an overflow hotel and worked out great for me. It was near a grocery store and many restaurants and had a good breakfast. The only issues were the pool was really cold and rooms are pretty small compared to others I have stayed in. It felt like a New York room. It was only a few blocks walk to the convention center which I enjoyed and didn't mind at all.

Shawn_Jones316, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Lee, We're glad we worked out for you, especially since we are walking distance of just about almost everything in downtown. I do apologize if our room size didn't meet your expectations as well as our indoor pool not being warm enough, but I do hope you considered us again for a future stay, we look forward to it. Shawn Jones General Manager Best Western Plus Hotel at the Convention Center.

"Short but sweet!"

5
07/04/2016

We stayed for one night before our cruise. It was a clean hotel with very comfortable rooms. It looks like there were some major renovations done and the carpet on the floor looked brand new and immaculate. The desk attendants were very friendly and helpful. It provides a very nice breakfast in the morning of eggs, waffles, cereal, pastries etc. I would definitely stay here again before a cruise or if in the area. The cab to the Carnival pier was only $10.

Shawn_Jones316, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Carmen, Glad you guys enjoyed your stay with us. It was our pleasure having you! I hope you guys had fun trip with the cruise! Hope to see you again soon! Shawn Jones General Manager Best Western Plus Hotel at the Convention Center

"Pleasent stay"

4
06/04/2016

I have been to best western long beach many times. The service is great and location is also very good. Hotel staff are very helpful and polite. I had to check out early, the hotel staff helped me by keeping my bags in hotel itself and i got it back in evening without any problem.

"Good Location, Comfortable"

4
03/04/2016

We stayed for 4 nights at the end of a cruise. The location makes it easy to get around by public transport. The room was bigger than average and the bed huge and comfortable. Free breakfast was adequate but the dining room a bit crowded at times. Internet was a sometimes patchy. Overall good value and very comfortable.

"Nice Stay"

4
30/03/2016

We were only in town for the night...however there was a convention that had everything booked. Luckily we had a reservation, we just couldn't check in early as we hoped. The front desk staff was very kind and apologetic and I stopped back in at 3 (standard check in time) and checked in without a hitch. The room was clean and seemed newly renovated. Not too big, not too small. AC, TV and all standards were in good form. Overall pleasant stay. Tip: If you sleep in and miss the complimentary breakfast - as we did - across the street is a nice coffee shop, Village Grind, where we got a great breakfast and tasty coffee.

"Long beach vacation"

4
25/03/2016

The hotel was i a very good location that no only accents the new Long Beach, but also the remolded but remained the old style that existed in the forties. I remember seeing pictures of when I was born and the style that was unique to that era. The places to eat and the shopping, plus the marina environment were excellently located as to the hotel. Services and the hotel were great.

"Excellent Property"

5
24/03/2016

This hotel went beyond my expectations for a Best Western. My room looked out over Linden Street. It was amazing. And the beds were to die for comfortable. I was there on business attending a convention. It was an easy walk to the convention center.

"Front desk and follow was nonexistent"

3
19/03/2016

Lack of follow-up on request and staff support was non existent. You have two e staff people in back chatting while one is on the phone and three guests in line to check in. Really! First and last time! Should have known......

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Gandy21, I would like to thank you for taking the time to share your comments with us. As an award winning property, we strive to provide our guests with exceptional, yet quick and efficient service; therefore I am surprised that this was not the case when you had checked-in. Please accept our sincerest apology and I hope that we will have the opportunity to have you again with us in the near future so that we can provide you with a more enjoyable experience! Thank You. Kind Regards Anne Santos

"Don't Bother"

2
17/03/2016

Take my advice and stay anywhere else besides this hotel. The beds are like hammocks, the pillows like rocks. Forget it if you expect anyone to go beyond the bare minimum. The value is terrible. There was no refrigerator in our room and no micro wave. The beds were very small and not the same size as promised.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Steve H, I'm sorry to hear that you did not enjoy your stay with us. We are currently renovating our rooms and updating our amenities which include adding refrigerators in the rooms and expanding our breakfast selection. We have a microwave available for your use 24 hours in our breakfast area as well as coffee and hot beverages. I can understand that the room with two double beds may not be big enough for all our guests, that is why we also provide rooms with a king size bed. I hope that we will have the opportunity to have you with us again in the near future so that we can make your next stay with us more enjoyable. Please let me know if I can be of further assistance, you can call me directly at (562) 285-0281. Kind Regards, Anne Santos

"Thumbs UP!"

5
12/03/2016

This Best Western was a really pleasant stay during a busy time. Staff was EXCELLENT ! Room was Clean and Cleaning Staff also was most kind. Breakfast was adequate ~ but the server was, once again, Great! Bravo!

"Near Convention Center"

4
09/03/2016

Comfortable accommodations near Convention Center (just a few blocks) with several good restaurants nearby. Quiet internally, some traffic depending on your room location. Very friendly, helpful staff. Above average breakfast as far as number of items offered. Rooms are currently being updated I understand, mine was a little dated, but a friend said her remodeled room was very nice. Coffee maker in room.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Candicek118, Thank you for taking the time to share your comments with us, your satisfaction is very important to us. We are very close to renovations and we are looking forward to how wonderful the rooms will be once this is completed; in addition, we are expanding our breakfast menu to ensure that we are offering guest a broader selection. Please let us know what we can do to make your next stay better! Kind Regards, Anne Santos

"Fine Stay - nice new room"

4
06/03/2016

I was in Long Beach for a weekend conference and the Best Western was a good choice. It was within walking distance for me from the Convention Center, and there were plenty of restaurants nearby. Breakfast was OK - a bit crowded in a small room. My room was great and very comfortable. Looks to have been recently renovated. It was a very good nights sleep.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear PaulTheTraveGuy, Thank you for your kind comments, I am delighted to hear that you enjoyed staying in one of our newly renovated rooms. We look forward to seeing you again! Kind Regards, Anne Santos

"Just ok"

3
04/03/2016

Came for a conference. It's a healthy walk to convention center. Rooms are being refurbished. I unfortunately got an older one. Bed was comfortable, clean and helpful staff. Other wise I wouldn't stay. Breakfast is usual microwave eggs and sausage. Coffee not good.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Tim B, Thank you for taking the time to share your comments with us. We try our best to provide all our guests with an exceptional experience; consequently, we are saddened to hear that this was not the case with your stay. I apologize that we were not able to provide for you one of our newly renovated rooms. We are constantly trying to improve our breakfast and we look forward to adding a few items to our menu soon. I hope that we will have the opportunity to have you with us again in the near future and provide for you a better room and a more enjoyable experience! Kind Regards, Anne Santos

"Great hotel"

5
03/03/2016

Very pleasant visit, nice hotel. Room was very clean and service was great. Personnel was super friendly and helpful. i would definitely stay at Best Western again on my next trip to Long Beach. Exceeded expectaions

"Bad Service"

1
29/02/2016

Not all of our rooms were ready at the 3:00 check in and we were told we were lucky to have 5 of the 6. The breakfast room was packed. The food ran out and there was no coffee made when it opened at 6:30 AM. One of our rooms was just remodeled. It smelled so bad from fumes that our throats were burning in the morning.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear T170ZXjenniferh, I'm sorry to hear that despite our best efforts to have your rooms ready that you were not satisfied with your stay. During your arrival we were experiencing a high volume of check ins including a large group that came in a bus which were in our lobby. Because you had arrived earlier we had given you priority and we tried to have your rooms done as soon as our guests were checking out; however, we had many other guests that were requesting rooms as well and we were trying to assist everyone. I am surprised to hear that you smelled fumes, we inspect all our rooms before renting them out, because everything is new perhaps the smell that you are referring to is from the carpet and furniture which are all brand new. You are right, our breakfast area gets busy on weekends and many of our guests come down to enjoy their complimentary hot breakfast, we do our best to replenish the food throughout the morning. Our coffee machine is available 24 hours, when it gets busy it may require a minute to heat up the hot water reserve. If at any point you require any assistance with the food or anything else, please let our staff know, we are always more than glad to help! Thank you for taking the time to share your concerns with us. Kind Regards, Anne Santos

"Nice Hotel"

5
23/02/2016

Spent one night at this Best Western. The room was very nice and clean. The location was good and the staff was very helpful. They recommended an excellent restaurant nearby. Price was also very reasonable for area.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Frank G, Thank you for staying with us and sharing your comments. Sounds like our staff really hit the mark! We hope we have the opportunity to see you again soon, please let us know if there is anything we can do to make your next stay more enjoyable. Kind Regards, Anne Santos

"good stay"

4
14/02/2016

the staff is well above the norm --- clean rooms with comfy bed ---- good location for our needs ( cruise , close to the beach and good places to eat ) --- breakfast ok -- larger tv would have been nice --- wifi worked well --- will stay again when in long beach

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear John S, Thank you for taking the time to share your comments, I am so glad to hear that you had a pleasant stay with us. I am not sure if you have stayed in one of our newly renovated rooms which have larger screen tv screens and a mini-refrigerator. I hope that we will have the opportunity to have you with us again in the future so that we may provide you with a more pleasant experience and exceed your expectations! Kind Regards, Anne Santos

"Would Recommend"

4
11/02/2016

All aspects of my stay was positive. It was a bit pricey, however, because of its location to the Convention Center. Nothing special about the breakfast. Average. Better eat fast as at 9:30, every bit of food is removed QUICKLY.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Jerry D, Thank you for staying with us, I apologize if the breakfast items were removed a little too hastily. Our hours for breakfast are from 6:30 am to 9:30 am, we try to make a last call to make sure that guests are allowed to serve themselves any food before removing it. It was a pleasure having you with us and we hope we will see you again soon! Kind Regards, Anne Santos

"slept like a baby"

5
09/02/2016

we arrived very early and the receptionist was extremely helpful and suggested some locations to see while in Long Beach. The bed was very comfortable .Had a good nights sleep. Very quiet place and I was able to enjoy the time I was there in hotel

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Irma, I'm glad to hear that you slept like a baby, we often get comments about the comfort of our beds, they are heavenly! We try our best to accommodate our guests and make them feel at home, so when we get positive feedback from our guests it really makes our day! Please let us know if there is anything we can do to make your next stay with us more enjoyable. Kind Regards, Anne Santos

"Excellent genuine customer service - 01/15/16"

4
05/02/2016

I was checked in/out by Michelle at the front desk. The property was very nice and clean. We were welcomed as we entered and able to get checked in efficiently. I liked the fact there were waters, a snack and a fresh remote waiting when I went in the room. Michelle helped me out by printing my tickets so I could make it to my convention on time. I work in the customer service industry and Michelle demonstrated genuine impeccable service. Thank you very much I am looking forward to my next trip back! Vince Cuomo

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Vince C, Thank you for taking the time to share your experience with us and your compliments about Michelle, she is truly wonderful and we are very lucky to have her with us! As you know in customer service we try to go out of our way to help others and when someone takes the time to compliment us it really means a lot to us; it lets us know that our hard work is appreciated and that we're doing a great job! We look forward to seeing you again soon, please let me know if I can be of further assistance. Kind Regards, Anne Santos

"Great Place to Stay in Long Beach, CA!"

5
04/02/2016

Friendly staff, great location and extremely comfortable rooms. All amenities were well-stocked and well-placed in the rooms. Positive WIFI experience and a convenient business center in the hotel makes this an ideal place to stay for business or pleasure in the Long Beach area.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Scott P, Thank you for staying with us, we try our best to provide for our guest amenities that we feel they may need away from home and that will make their stay more comfortable. We can't wait to see you again soon, hopefully you will be able to enjoy some of our great restaurants in the area while you're on business and have some fun! Kind Regards, Anne Santos

"Good Location"

4
04/02/2016

My room was not near current construction work being done, so I have no complaints. I also had a mini fridge in my room (apparently not all rooms have that). Front desk staff were very friendly. Location was great (not on main street so less noise than could be expected at other places). Plenty of restaurants within walking distance. If you wanted, could also walk to wharf, shopping area, aquarium, lighthouse and more restaurants. No hesitation to recommend this facility.

"Excellent Long Beach Conference Hotel"

5
20/01/2016

Best Western is close enough to the LB Convention center, as long as you don't mind walking 15 mins or so. I did not, and I love the morning stroll amongst the palm trees. The local "characters" were never any trouble.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear ikonw8, Thank you for staying with us, I'm glad to hear that you had a nice walk , I hope you were able to have some time off from the convention center to check out some of our restaurants and clubs on Pine Avenue. The Arts Village district and Pine Avenue have a lot of cool places to check out. We look forward to seeing you soon! Kind Regards, Anne Santos

"Fabulous stay and courteous staff"

5
17/01/2016

The staff at the front desk were so friendly and courteous. They made check in a breeze! The room was very clean and a nice size. I really liked the continental breakfast. Many breakfast choices to choose from. The location of the hotel was not too far from beach and to great places to eat. I would definitely stay here again!

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Marci, Thank you for your kind comments, we're really glad you enjoyed your stay with us. It was a pleasure having you at our hotel and we can't wait to have you back! Kind Regards, Anne Santos

"Great staff and great friendly service"

5
16/01/2016

I had a great stay at this hotel. The staff were all friendly and extremely helpful. Location is great and central to everything. The pool was a bit disappointing and the gym could have some free weights. Breakfast was very good with a good selection. Wifi in rooms were great.

Anne_Santos, Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Glad you enjoyed your stay with. We can't wait to see you again. Happy Travels ! Anne Santos General Manager

"Never Again"

1
09/01/2016

The location is alright. However the front desk employee, Adrian was Terrible!!! Had NO customer service at all! Didn't ask me how my stay was and wouldn't cancel my last day that I was staying here even though another employee from my same group was able to cancel. I asked why? He said I was under a different reservation.. "From a third party" he said. However we both booked under the same phone # on the the same day within 15 min of each other, I asked for a supervisor over 3 times and he wouldn't go or call for one! My experience from this was not pleasant! There's alot of other hotels around there, I would stay at a different one if I have to go down there for work again! Also he never told me if I have Wifi either. The breakfast was alright. I've been working retail for over 15 years and have seen it all. There's ways to treat guests and how Adrian presented himself was very poor. Not staying here again!

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Eric, I am so sorry to hear that we were not able to cancel your reservation. Sometimes our guests do have reservations made through different channels or travel agents and not all reservations have the same cancellation policy. Our guests and their satisfaction is very important to us, I apologize that we did not ask about your stay, we always try to get feedback from our guests at check out. Your experience and your perception is very important to us, they allow us the opportunity to see things that perhaps we missed and areas where we can improve. We are constantly trying to improve and exceed our guests expectations by providing them with outstanding customer service, I sincerely apologize that you feel we did not meet your expectations. I was not able to find your reservation in order to find your contact information; however, I would love to have the opportunity to further discuss your stay with you and try to make things right. Please accept my offer to have you back with us again and to try to do things differently and make your next stay a lot better than the first. Let me know if I can be of further assistance. Kind Regards, Anne Santos

"wonderful stay!"

5
04/01/2016

I was met by the most welcoming and friendly attendant I have ever encountered at the front desk for an easy check in. Although the room was a bit small, there was a gift bag of refreshments and water awaiting me in my room as well as lemon infused ice water all day in the lobby and fresh flowers in the hallways. The room was clean, the breakfast was plentiful and stocked frequently, and although there was a fee for parking it was easier than finding a spot in the neighborhood. It took me approximately 7 or 8 minutes each day to walk to the convention center. It appeared to be a safe walk with some shops and small restaurants along the way. There is a grocery store a block or two away in the opposite direction. My husband and two pre-teen daughters joined me half-way through the conference and enjoyed the accommodations and surroundings as well. If you are ok with being just a few blocks away from the convention center with a free breakfast not offered by the more expensive hotels around the corner, this is the place for you!

"Staff was great to work with. Room was great, location great,breakfast was good."

4
29/12/2015

It was close to a variety of places to eat, attractions , buses to Queen Mary and Ferry terminal. It was also an easy walk to grocery store and shops. Rooms were nice size, clean, easy access. Staff was very friendly. Good breakfast also.

"Never again"

1
28/12/2015

Even though it has a great location I would never book this hotel again. Dated interior, ice cold indoor pool and a breakfast room that can only hold 20 people at max. This hotel is a joke. Rooms are normal sized with tiny beds, bedsheets had holes all over. Carpet was ripped. Other than that it was at least clean.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear Thomas K, I am surprised to hear that your linen had holes, they are delivered daily by laundry service and they are inspected both by our supplier as well as our head housekeepers every day after our rooms are cleaned. Some parts of our hotel such as our lobby, breakfast area, pool, business center, etc. were just recently renovated this year and we look forward to our renovations of our rooms after the New Year. We want to update our rooms and make them as welcoming and modern as the rest of our hotel. It seems that perhaps you stayed in one of our rooms with two double beds, usually this room accommodates our guests here for conventions or small children quite well; however, I can understand how the beds may be a bit small when there are multiple persons occupying the room. Depending on the needs of our guests with also have single rooms with one king size available. I hope that you will give us the opportunity to stay with us again in the future after our renovations are complete and so that we can have a second chance to provide you with a better experience. Please let me know if I can be of further assistance. Kind Regards, Anne Santos General Manager Best Western Plus Hotel at the Convention Center

"Great Place to Stay in Long Beach"

5
18/12/2015

This hotel had everything needed for a pre-cruise stay. The great location offered an easy walk to Long Beach attractions, the free Passport Bus, the metro train to downtown LA, and many restaurants and bars. The staff was friendly and considerate. The room was lovely, clean and well serviced. The free hot breakfast provided variety and was well stocked. I would stay here again without hesitation.

"Overall a good stay"

4
15/12/2015

Overall we usually have a good stay at this hotel. This time there were about four people that were checked into the room next to us at about 1:30am and they were very noisy. We did not report the problem. Although other than that issue, it was a good stay.

"Long Beach, CA Wedding"

5
02/12/2015

We had not stayed at a Best Western property and enjoyed Long Beach. The rooms are quiet, clean and the bedding is very comfortable. I would definitely stay here again on future trips. The hotel is also in a very good location, near lots of shops and a variety of restaurants. Easy access to the beach as well.

"Great Service"

5
02/12/2015

I enjoyed my stay. Very good services and quality food. It was a pleasant stay and clean facilities. Look forward to staying again in the future. Thank you for providing great customer service and for your commitment.

"Convenient location Friendly staff"

3
16/11/2015

Convenient location Friendly staff This is a hotel located quit in the centre of long beach. It is a relatively quiet street and nice neighbourhood. The staff is friendly and help some. The hotel rooms are fitted with wall-to-wall carpets and after their “best until” time. The breakfast area is very small and the variation is not so big. Manly carbohydrates. The WIFI works good. The pool and gym is small and ventilation is very absent

"Hotel"

5
15/11/2015

Very nice hotel! We enjoyed the location, great restaurants, sightseeing,, etc. We came for a funeral in San Pedro, CA and it was a good location for getting there The staff was helpful with directions, and restaurant information.. Five members of our extended family stayed at Best Western Plus.

"Average."

3
14/11/2015

Downtown location is convenient for most people, the hotel is fine. Noisy, can hear a lot of noise from other rooms. The $15 parking fee is typical for downtown hotels. Would be a bonus if they could provide the small fridges typical in most hotels instead of very strange amenities, like a bathroom scale?? Do people seriously need to weigh themselves each day?? and what is with each room having its own 'doorbell'?? really?

"Very good hotel near convention center"

5
14/11/2015

This hotel was very good for attendance to a Conference at Long Beach Conference Center. There are several restaurants within walking distance. I did not have time to use the fitness center. There is a overnight parking fee, but you can leave your car in the hotel and walk to the conference center. I will stay again at this place.

"Average Hotel"

3
12/11/2015

Only double size beds not queens so a little tight for two and no King rooms were available. Fairly quiet halls. 5-10 minute walk to convention center. Nice breakfast offering. Pleasant staff. Did not check out pool or exercise room.

"Comfortable and convenient"

5
12/11/2015

Very happy with our stay - friendly and helpful staff who sincerely cared. Nice breakfast and comfortable room and meeting room. Nice 5 minute walk to the Convention Centre and right around the corner from the Vonns grocery store. Would definitely stay again!

"Halloween stay"

5
07/11/2015

My girlfriend and I booked this hotel last minute for a Halloween weekend trip and were basically just expecting a place to sleep. We were pleasantly surprised by how nice and new the whole place looked and felt. The rooms were clean and a decent size. Check in was really quick and easy. The only issue we had with this trip was with the hotel site Amoma, we booked through them and when we arrived at the hotel there was no record of our payment, luckily Joanne M at the front desk went above and beyond to make sure we were not over charged for our stay. She asked for us to forward her the confirmation emails we had received so she could try and clear up the issue. When I called down the following morning she had worked everything out for us and saved my girlfriend and I what could have turned into huge headache and ordeal. I would highly recommend this hotel to anyone looking to stay in the Long Beach area.

"Good rooms and Location"

3
06/11/2015

This should be 3.5 but cant do that. The rooms are nice and clean and well appointed except for the lack of a fridge, a big minus for me. Also the breakfast was not up to the standard I am used to so I went out for breakfast. Location is excellent and staff friendly, plenty of parking.

"Flight paramedic "

5
04/11/2015

This hotel was excellent... The food for breakfast was good. The room was clean. More importantly, it was the extra things the staff did. We stored our luggage at the beginning and end of trip with ease. Michelle (front desk) was kind and considerate , even assisting us in getting packages mailed out. Thank you. Yvette

"Great Location and Staff"

5
28/10/2015

This is my fourth stay at this facility. All for pleasure. The staff are very nice. The rooms are not huge but are nicely appointed. Shower is good and has a bar to hold on to and also a rubber mat which I like. Lots of ammenities in the bathroom. Breakfast has lots of choices and is well stocked. The location is great. Very accessible to Blue Line Light Rail, Long Beach transit and FREE Passport shuttle. No rooms have refrigerators or microwaves but lots of dining options close and two blocks from a huge Vons grocery store. This is my go to hotel in Long Beach.

"Best Western Plus at the Convention Center Long Beach"

3
27/10/2015

Room quality ok. Room was clean and well stocked. Air condtioning unit didn't keep things at a constant temperature. Room sometimes too hot or too cold. Excellent support from front desk. Parking is $15.00 per night addtional. Be careful when parking in the lot. Lots of blind curves.

"BW in Long Beach"

4
27/10/2015

A nice and clean hotel. Features better than I had expected. Clerks very friendly, willing to give suggestions for tourist attractions and offering directions. Comfortable beds, free breakfast, but not the best I've eaten.

"nice place to stay"

4
24/10/2015

We stayed here for one night before we took a cruise. It was nice and clean and had a decent breakfast. Staff was friendly and helpful, they were under construction at the time so things were a little unorganized but that's understandable when things are being moved around and what not. We spent very little time there so I don't have much to say other than it was clean and comfy and served it's purpose which was all we needed for one night. I'd stay again if needed

"Great location"

5
21/10/2015

Perfect for business stay and also for pleasure, it was in a great location within walking distance to convention center and many local attractions and shopping. I was greeting upon arrival with a goodie bag and a thank you card for my stay, the breakfast was very good no complaints there.I will for sure stay again.

"Simple warmth"

5
20/10/2015

Nothing fancy, but it is a great location, and I was struck by the staff, who were kind, genuine, and seemed to be treated with respect and decency. I was delighted and grateful for their real hospitality

"Consistent every time"

5
16/10/2015

I've stayed here a few times and always get consistent, friendly people and great rooms. I can't ask for more than that after 12 hour drives from Colorado. I don't like paying $15 a day for parking, but it's got to be easier and more secure than trying to find a street lot, if there even is one. Again, extremely clean, super fast WiFi, and they can accommodate anything that might come up. Thanks!

"Excellent Customer Service"

4
16/10/2015

We stayed here as we were participating in the Long Beach Marathon and the location was excellent!! It was a comfortable stay and the staff has the best customer service. It was enjoyable not having to worry about finding a place for breakfast as the breakfast was really good. This location was not too far from the waterfront, but if you are planning to walk it is about a 20 min walk. If using a taxi, it cost about $6 one way. It was also only 3 blocks to the parking lot where the start/finish line was.

"Ms. Still"

5
14/10/2015

The staff was extraordinarily friendly and helpful! Breakfast was delicious, they have this tasty citrus-water that is to die-for on the daily! My room was clean, fresh-smelling, and cozy. I couldn't have asked for a better stay, and I will definitely stay at this wonderful hotel again! FIVE STARS.

"Best Western Plus near (not at) the convention center"

3
13/10/2015

Would need to consider before staying here again. This was booked for me and sounded like it was right next to the Long Beach Convention Center. Its not, its about about .3 miles, not real far but far enough to rethink staying there. Staff is friendly, the breakfast is the normal nondescript cereal, some-type of eggs and protein. Floor hallways are hot and stuffy. The room was nice size, bed was comfy and pillows were not. The 3rd floor room looked out over the alley to 3rd floor apartment windows, luckily we both kept our curtains drawn. For needing a place to sleep, clean up and be able to walk to good food, this worked. Some may say it was cheap & cheerful and for the area it was.

"Great hotel for conference"

5
05/10/2015

I was attending a conference at the Long Beach Convention Center. The conference provided us with 4 hotel choices which averaged $200-250 per night. Since I was on a budget, I needed to find alternative lodging. This hotel was very affordable, well below the other hotel costs, not much farther to walk and it came with a very nice breakfast. My colleagues who stayed at the other hotels complained about their breakfast meal costs since their hotels did not provide this amenity.

"Great Location"

4
27/09/2015

Stayed here for a week in September, location is good right in the art district, 15 min walk to the Sea Village where there are great restaurants and bars, staff at the hotel were awesome, rooms were clean, did not have breakfast at the hotel as there was a good place called Breakfast Bar right around the corner, plenty of parking, hotel was really quiet even when it was busy, would definitely stay here again.

"Long Beach"

5
26/09/2015

Great place to stay especially if attending the Convention Center. The back of the hotel is quiet for light sleepers. Great safe parking lot down below. Excellent location blocks from everything including a Von's grocery store in walking distance. I will for sure stay there again!

"Long Beach"

5
20/09/2015

VERY nice quiet place to stay. Staff was wonderful..Easy to find eating places. Central location, safe place. Vons around corner was there in case of emergency. Mexican restaurant up street was very good.

"Poor Front desk staff"

1
17/09/2015

Tried to get early check in. Denied. While waiting for 3:00 check in 4 other people checked in before us, then we were told there was an AC problem in our room. Did we want a different room?DUH!!! Then is was a big deal to change the room. Front desk staff was awful. Never said I'm sorry for the wait! I would not stay here again.

Anne_Santos, General Manager at BEST WESTERN PLUS Hotel at the Convention Center, responded to this review
Dear 507janism, Let me start off by apologizing to you, I am sorry that you had to wait for your room. Please be assured that we were trying to have your room ready for you as soon as we could, we wanted to make sure that everything was in working order for you. The guests that were able to check in before you had different types rooms reserved; otherwise, we would have switched you to another room. We hope we have the opportunity to have you with us again in the near future so that we can provide you with a more enjoyable stay. Kind Regards, Anne Santos General Manager Best Western Plus Hotel at the Convention Center